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This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity to support employees' personal goals and priorities. The DX Solutions Engineering Team is seeking a UK-based Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com) for enterprise customers. The role serves as the post-sale technical authority, leading onboarding, complex integrations, and system architecture in collaboration with Customer Success Managers. Responsibilities include architecture and strategy (deep-dive sessions and mapping the DX platform to client workflows), custom solution engineering (designing integrations/workflows), and consultative implementation as well as trusted advisory on best practices and deployment methodologies. A feedback loop is maintained to capture technical feedback and collaborate with Product and Engineering to inform the roadmap and feature enhancements.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity to support employees’ family and personal goals. The DX Solutions Engineering Team seeks a Solutions Architect to drive adoption and growth of the DX product for Enterprise customers, serving as the technical authority after the sale. This role is UK-based and will lead technical implementation with Customer Success Managers, overseeing onboarding, complex integrations, and architecture to transition from evaluation to production. The position involves architecture and strategy, leading deep-dive sessions to map the DX platform into customer workflows and long-term engineering goals, and designing tailored solutions that connect DX APIs to client environments. It also includes consultative implementation, acting as a trusted advisor on best practices for DX analytics and deployment, and providing a feedback loop to Product and Engineering to inform the product roadmap.

Zendesk is seeking a Manager, AI Success Strategists to scale the AI-driven Resolution Platform by leading a 6–10 person team of strategists who translate product capabilities into measurable customer outcomes. The role owns end-to-end delivery of customers’ AI roadmaps, ensuring consistent execution across accounts, maintaining recurring outcome-driven cadences, and driving adoption, retention, and expansion metrics (GRR/NRR). Key duties include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and governance guidance for responsible AI. Qualifications require 7+ years in enterprise SaaS-related customer success or similar fields with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), GTM experience, predictive adoption analytics, cross-functional influence, strong communication, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role offers a hybrid work arrangement with partial in-office requirements, Zendesk’s commitment to diversity and inclusion, and notices about AI screening and accommodations for disabilities.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the technical leader for the team, defining architecture, execution strategy, and a long-term roadmap while building a feature-rich system to help admins onboard, adopt, and manage Zendesk products and enable internal integrations. The role emphasizes engineering excellence, owning system design across multiple systems, serving as a key architect to deliver reliable, secure, performant, and scalable solutions, modernizing the data platform, and designing sophisticated event-driven architectures. You will collaborate with Product, Design, and Engineering Leaders to set 1–2 year roadmaps, proactively identify and mitigate risks, drive large-scale improvements, build reusable components, lead code reviews, and own end-to-end delivery of mission-critical features with high quality and performance. The position entails mentoring senior engineers, promoting a culture of learning and engineering excellence, conducting strategic research and best-practices adoption, participating in on-call rotations after training, leading agile ceremonies, and providing 2+ year strategic technical leadership. Qualifications include 15+ years of frontend experience in enterprise SaaS, 12+ years with JavaScript/TypeScript and React/Redux at an architectural level, expertise with Cypress/Jest/React Testing Library, REST/GraphQL API design, autonomous delivery, multi-tenant SaaS architecture, and strong communication; the listing notes Pune as the base with a hybrid in-office requirement while also indicating location restrictions to Karnataka or Maharashtra, and Zendesk’s commitment to equal opportunity, AI screening, and accommodations.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or a mix to support personal priorities. They hire in any country with a legal entity, and the DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com). The role involves serving as the solution expert throughout the sales cycle to help close critical enterprise deals by solving complex problems with Atlassian’s products. Responsibilities include leading technical evaluations with Account Executives, conducting proofs-of-concept and pilots to demonstrate value and feasibility. Additional duties encompass technical discovery, consultative questioning, tailored solution design, trusted advisory on deployment and analytics integrations, and capturing feedback to inform product improvements and roadmaps.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or a combination to support their personal goals and priorities. The company can hire in any country where it has a legal entity. The DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com). The role involves leading technical evaluations with Account Executives, including proofs-of-concept and pilots, to clearly demonstrate platform value and technical feasibility. Responsibilities also include technical discovery, consultative questioning, designing tailored solutions that integrate APIs with client workflows, acting as a trusted advisor on deployment and analytics, and providing feedback to Product and Engineering to inform roadmap priorities.

- Atlassian offers flexible work options—office, remote, or a hybrid arrangement—and hires in any country where it has a legal entity. - The company is seeking a Pre-Sales Solutions Engineer for the DX Solutions Engineering Team to help grow the DX product (getdx.com). - The role acts as the solution expert throughout the sales cycle, aiming to solve enterprise prospects' most complex business problems using Atlassian products to help close deals. - Responsibilities include leading technical evaluations with Account Executives, conducting POCs and pilots, and driving discovery, strategy, and consultative questioning to understand client needs and workflows, as well as designing tailored API-integrated solutions. - It also involves serving as a trusted advisor on deployment methodologies and analytics, and providing feedback to Product and Engineering to inform enhancements and roadmap priorities.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where they have a legal entity. The DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com) and help close critical deals. The role leads all technical aspects of the sales cycle, including proofs of concept and pilots, to clearly demonstrate value and technical feasibility. It involves technical discovery, consultative questioning about engineering workflows and tooling, and designing tailored solutions to integrate the company's APIs with complex client processes. The position also acts as a trusted advisor on deployment best practices and analytics integrations, while capturing prospect feedback to inform product enhancements and roadmap priorities.

Atlassian is a distributed-first company with flexible work locations, virtual interviews, and hiring in any country where it has a legal entity. Its intern program runs 12 weeks (May–Aug or June–Sept 2026), offering hands-on technical training, mentorship, and social connections, and is not eligible for F1/J1 or work sponsorship. The program aims to empower students for a successful Atlassian career through a holistic training and growth approach. The MBA internship in Platform Product Marketing focuses on serving State, Local, and Education (SLED) customers after the GovCloud FedRAMP Moderate launch, providing a chance to shape strategy for this new government-focused area. Responsibilities include market research on SLED customer needs, competitive analysis, creating marketing assets for public sector audiences, gaining exposure to B2B marketing and cross-functional go-to-market work, and presenting recommendations to senior leadership across marketing, sales, and product management.

At Atlassian, you can work where you collaborate best, with virtual interviews and hiring in countries with a legal entity, reflecting a distributed-first approach. The Intern program runs for 12 weeks (May–August or June–September 2026) and blends hands-on training, mentorship, and social connections, but is not eligible for F1/J1 or sponsorship. The MBA intern will join the Platform Product Marketing team during a pivotal time after the launch of Atlassian Government Cloud (FedRAMP Moderate), focusing on US government customers and exploring non-US opportunities, specifically addressing State, Local, and Education (SLED) audiences. Responsibilities include market research on SLED customers, competitive analysis, and helping create marketing assets and campaigns tailored to public sector audiences, with exposure to best practices in B2B product marketing and cross-functional collaboration. The role culminates in presenting findings and strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian is transforming software development and serves customers worldwide (including NASA, Nike, Pixar, and Tesla) with over 236,000 customers; the Account Executive role will join the Japan team to help the largest accounts scale their Atlassian investments. The position involves building and implementing an account-based sales strategy to improve adoption of a select portfolio of Enterprise products and services. AEs act as customer promoters, sharing experiences and feedback with product and engineering to optimize the customer experience, and coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, able to prioritize resources and apply the Enterprise Sales process to Atlassian’s model, including developing named account or territory plans to maximize expansion and ensure customer success while maintaining full account ownership. The role requires collaboration with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies, work with Advisory Service on technical initiatives and business outcomes, and build strong relationships with internal stakeholders, partners, and key customers to maximize customer health and retention.

Atlassian is revolutionizing the software development industry and serves over 236,000 customers worldwide, including major brands like NASA, Nike, Pixar, and Tesla; this Account Executive role is for the Japan team and targets the largest accounts. The role focuses on account-based selling, building and implementing strategies to expand adoption of select products and services within the Enterprise customer base, and acting as a promoter for customers by sharing experiences with product and engineering teams to improve the customer experience. A successful Account Executive is consultative, solution-oriented, and strategic, able to prioritize resources and align with Atlassian's sales model to meet customer needs. Responsibilities include developing named account or territory plans to maximize expansion opportunities and ensure customer success, maintaining full account ownership, and coordinating with Solution Engineers, Inside Sales, Channel, and Renewal teams. The role requires close collaboration with Advisory Services, partnering with Renewals to maximize customer health and retention, and establishing productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian emphasizes flexible, distributed work with virtual interviews and hiring in any country where there is a legal entity. The Atlassian Intern program offers hands-on training, mentorship, and professional growth in a 12-week paid internship (May–Aug or Jun–Sept 2026), with no eligibility for F1/J1 and no work sponsorship. The Platform Product Marketing MBA Intern role comes as Atlassian expands post-Government Cloud and FedRAMP Moderate into US government customers and explores non-US opportunities. The internship focuses on State, Local, and Education (SLED) customers, offering a chance to shape the company’s approach in a new public-sector area alongside marketers, product managers, and sales leaders. Key responsibilities include market research on SLED buyers, competitive analysis, creating marketing assets and campaigns for the public sector, exposure to B2B go-to-market practices, and presenting strategic recommendations to senior leadership.

Atlassian supports flexible, distributed work and conducts all interviews virtually, hiring in any country where it has a legal entity. The Intern program combines hands-on training, mentorship, and social connections to empower students for a successful Atlassian career, with a 12-week paid internship in 2026 and no F1/J1 sponsorship. The MBA internship sits in the Platform Product Marketing team, aligning with the launch of Atlassian Government Cloud and its FedRAMP Moderate offering as Atlassian expands to US government customers and explores non-US opportunities, focusing on State, Local, and Education markets. You’ll gain hands-on experience in market and competitive research, messaging, and strategy development while collaborating with experienced marketers, product managers, and sales leaders. Responsibilities include conducting market research on SLED customers, analyzing competition, creating marketing assets for the public sector, learning B2B product marketing and go-to-market best practices, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian is distributed-first with flexible work locations, and all interviews are conducted virtually; they hire in any country where they have a legal entity. The Intern program is a paid 12-week internship (May–Aug or Jun–Sept 2026) that includes hands-on training, mentorship, and social connections, but it does not sponsor visas and is not eligible for F1/J1. The role is in the Platform Product Marketing team as an MBA intern at a pivotal time after the Atlassian Government Cloud launch, expanding to US government customers and exploring non-US opportunities. You’ll help define the approach for State, Local, and Education customers and work with experienced marketers, product managers, and sales leaders to drive growth in the public sector. Responsibilities include market research on SLED challenges and buying behavior, competitive analysis to identify differentiation, creating marketing assets and campaigns for public sector audiences, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian operates as a distributed-first company with flexible work options, virtual interviews, and hires in any country where it has a legal entity. The Intern program offers hands-on technical training, mentorship, and social connections to help students build a successful career, runs 12 weeks in 2026 (May–August or June–September), and does not sponsor visas (not eligible for F1/J1). The MBA internship is with the Platform Product Marketing team, taking place as Atlassian expands its FedRAMP Moderate Government Cloud and explores US and non-US government opportunities. Interns will help define how Atlassian addresses the needs of State, Local, and Education customers through market research, competitive analysis, and strategy development. They will gain exposure to B2B marketing best practices, collaborate cross-functionally, present findings to senior leadership, and contribute to growth in the public sector.

Atlassian is transforming software development and serves customers worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers total. The Account Executive role in Japan focuses on helping the largest accounts scale their investments by building and implementing sales strategies to boost adoption of select products and services among the enterprise base. The role also acts as a customer promoter, sharing experiences and feedback with product and engineering teams to optimize the customer experience, coordinating with Channel Partners, Product Specialists, and Marketing. The AE maintains full account ownership, develops named account or territory plans for expansion and customer success, and collaborates with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies. They work with Advisory Service to understand technical initiatives, maximize customer health and retention with the Renewals team, and build productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is revolutionizing the software development industry and helping teams worldwide—such as NASA, Nike, Pixar, and Tesla—through software and collaboration, with over 236,000 customers. The Account Executive role in Japan is to help the largest accounts scale their Atlassian investments and drive adoption of select products and services across the enterprise base. AEs act as consultative promoters, sharing customer experiences with product and engineering teams to optimize the customer experience, while coordinating with Channel Partners, Product Specialists, and Marketing. They develop and implement named account or territory plans to maximize expansion opportunities and ensure high levels of customer success, maintaining full account ownership and aligning with Solution Engineers, Inside Sales, Channel, and Renewal teams. They collaborate with Advisory Service and the Renewals team to understand technical initiatives and business outcomes, maximize customer health and retention, and build productive relationships with internal stakeholders, solution partners, and key customers.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego. The company emphasizes a diverse, respectful, inclusive culture and operates as a hybrid workplace that supports remote or office work to maintain work-life balance. It has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies That Care, and serves more than 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The job posting is for a Manager of SMB Expansion in Amsterdam, leading a team of nine SMB Account Executives to drive cross-sell and upsell and unlock full platform value to fuel growth. Responsibilities include driving incremental ARR, scaling workflow transformation, building growth playbooks, and using Salesforce/Tableau for data-driven diagnosis, along with iterative coaching and a PLG bridge; requirements are 5+ years of sales experience with 1-2 years in leadership in high-growth SaaS, expansion expertise, systems thinking, data literacy, and Amsterdam-based readiness to lead a multilingual, diverse team.

Lucid Software is a leader in visual collaboration and work acceleration, recognized with awards such as the Forbes Cloud 100 and a Fortune Best Workplace in Technology, and it supports a hybrid workplace model. The company upholds core values of teamwork over ego, innovation, empowerment, initiative and ownership, and passion and excellence, while fostering a respectful and inclusive environment with diverse perspectives. The User Experience Design Intern role involves collaborating with a skilled team to research, concept, and define visual work, designing workflows, interactions, and paradigms that help customers see more, know more, and do more. Responsibilities include driving a user-centered design process on a real roadmap project, deeply understanding customer problems, brainstorming multiple solutions, producing interaction flows and mocks, conducting user research, collaborating with stakeholders, supporting implementation with engineers and QA, and proactively improving the product experience and design culture. Requirements include knowledge of design and research methods, passion for visual collaboration and software development, understanding graphic design principles, experience with tools like Figma, strong communication to keep teams informed, availability starting May 2026, with preferred qualifications including pursuing or having completed a degree in related fields and a portfolio link; the program targets current undergraduates or graduates graduating December 2026 or later.

Lucid Software is a leader in visual collaboration and work acceleration, with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, and supports a hybrid workplace. The company upholds core values of teamwork over ego, innovation, individual empowerment, initiative and ownership, and passion and excellence, while fostering diverse, respectful, and inclusive environments. The User Experience Design Intern will collaborate with a team to research, concept, and define visual work, designing workflows, interactions, and paradigms to help customers see more, know more, and do more, with responsibilities including user-centered design, problem understanding, brainstorming, producing flows and mocks, user research, stakeholder collaboration, implementation support, and improving the product experience beyond design. Requirements include knowledge of design and research methods, passion for visual collaboration and software development, fundamentals of graphic design, experience with tools like Figma, and clear communication to keep scrum teams and management in the loop; availability starting May 2026. Preferred qualifications include working toward or holding a degree in related fields, eligibility for current undergraduate or graduate students who will graduate December 2026 or later, and the application must include a portfolio; #LI-NJ1.

Lucid Software is a leader in visual collaboration and work acceleration, recognized with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, and operates a hybrid workplace. The company emphasizes core values—teamwork over ego, innovation, individual empowerment, initiative, ownership, and passion and excellence—while fostering a diverse, respectful, and inclusive environment. The User Experience Designer role involves collaborating with a team to research, concept, and define how to help teams see and build the future, designing workflows, interactions, and paradigms, and owning the full design lifecycle within an Agile environment. Responsibilities include creating high-fidelity interactions aligned with the design system, proposing solutions from customer problems, communicating user intents, partnering with engineers and QA, managing projects to meet deadlines, and leveraging AI tools to optimize workflows and explore new features. Requirements include knowledge of core design methods, the ability to measure design impact with qualitative and quantitative analysis, adaptability to various contexts, strong communication, experience with design and prototyping tools like Figma, and an entry-level status (0-4 years) with preferred qualifications and a resume/portfolio submission.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego. The company promotes diversity and inclusion, operates as a hybrid workplace, supports work-life balance with remote, office, or hybrid arrangements based on role, and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care. Lucid’s solutions are used by more than 100 million users worldwide, making it the most-used visual collaboration platform among Fortune 500 companies, with customers like Google, GE, and NBC Universal, and partnerships with Google, Atlassian, and Microsoft. The New Logo Account Executive role drives strategic growth for new and existing Lucidchart and Lucidspark customers across assigned territories, working with Customer Success Managers to secure renewals and expansions, and maintaining a hunter mindset to generate and close new pipeline. Requirements include 1-3 years of SaaS/tech sales experience, ability to manage multiple projects and deadlines, outstanding written and verbal communication, and a hybrid Raleigh, NC location with in-office days on Tuesday and Thursday; preferred qualifications include a BA/BS, experience with Salesforce and sales acceleration tools, and the ability to guide clients to solutions while maintaining clean Salesforce hygiene.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative, ownership, and teamwork. The company supports a diverse, inclusive culture and a hybrid workplace that enables remote, in-office, or mixed arrangements depending on role needs. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves more than 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. New Logo Account Executives lead strategic growth for new and current Lucidchart and Lucidspark customers, working with potential and existing clients to create business value, generate and close opportunities, and partner with Customer Success Managers to drive renewals, expansions, and ongoing engagement. Requirements include 1-3 years of SaaS/tech sales, the ability to manage multiple projects and meet deadlines, and a hybrid South Jordan, UT role with in-office Tuesdays and Thursdays; preferred qualifications include a BA/BS, Salesforce and related tools experience, and the ability to guide prospects to solutions aligned with their needs.

Lucid Software is a leader in visual collaboration guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and it pursues a diverse, respectful, inclusive culture. The company is a hybrid workplace offering remote or in-office options to support work-life balance and has earned recognitions such as Forbes Cloud 100, Fortune Best Workplaces in Technology, and PEOPLE Companies that Care. Its customers include Google, GE, and NBC Universal, with partners including Google, Atlassian, and Microsoft, illustrating a broad enterprise footprint. The SMB Expansion Account Executive role drives growth for existing Lucidchart and Lucidspark customers across assigned territories, focusing on closing sales, renewals, expansions, and ongoing engagement, while forecasting accurately and collaborating across teams. Requirements include 1-3 years of SaaS/tech sales with at least 1 year closing experience and strong communication, with a hybrid Raleigh, NC location requiring two in-person days per week (Tuesday and Thursday); preferred qualifications include Salesforce experience, closing experience, relationship-building, software sales, Salesforce hygiene, familiarity with Sales Loft, the ability to manage many prospects, and a BA/BS.

Lucid Software is a leader in visual collaboration, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego. The company promotes diversity and an inclusive, respectful culture and operates as a hybrid workplace offering remote, in-office, or mixed arrangements depending on role needs. Lucid has received recognitions such as Forbes Cloud 100, Fortune Best Workplaces in Tech, and the People Companies that Care, with customers including Google, GE, and NBC Universal and partners like Google, Atlassian, and Microsoft. The SMB Expansion Account Executives role focuses on growing current Lucidchart and Lucidspark customers across assigned territories by closing sales, ensuring renewals, driving expansion, and maintaining ongoing engagement, in a hybrid South Jordan, Utah setting. Requirements include 1-3 years of SaaS/tech sales with at least 1 year closing experience and strong communication; preferred qualifications include Salesforce experience, pipeline management, software sales background, and a BA/BS, with two in-person days per week (Tuesday and Thursday).

Lucid Software is a leader in visual collaboration with core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, plus a diverse, respectful, inclusive culture and a hybrid, flexible work model. The company has earned recognitions including Fortune Best Workplace in Technology and 2022 Glassdoor Best Place to Work, and counts Google, GE, and NBC Universal as customers with Google, Atlassian, and Microsoft as partners. It is hiring for a sales role focused on outbound prospecting and inbound qualification, fast response to leads, needs assessments, online product demos, and close collaboration with Account Executives and Marketing to manage records and pipelines. Required skills include problem-solving, sales interest or experience, quick learning, clear communication of value propositions, multi-project management, strong written and verbal skills, and a proven track record of meeting targets, with weekly trainings and daily standups in a hybrid role at the South Jordan office two days per week (Tue and Thu). Preferred qualifications include being detail-oriented and organized, CRM and tools experience, independence and motivation, ability to thrive in a fast-paced startup environment, and a BA/BS degree; reference #LI-KC1.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative, ownership, and teamwork, with a diverse, inclusive culture and a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Tech, and PEOPLE’s Companies that Care, serving over 100 million users worldwide including Google, GE, and NBC Universal, and partnering with Google, Atlassian, and Microsoft. The Mid-Market Account Executives drive strategic growth for current Lucidchart and Lucidspark customers across assigned territories, focusing on closing, renewals, expansion, and ongoing engagement across multiple personas, while delivering reliable forecasts and demonstrating the value of the Lucid Suite. The role requires 4+ years of closing experience in tech/SaaS, strong written and verbal communication, and a hybrid arrangement with in-person collaboration at the Raleigh, NC office two days per week (Tuesday and Thursday). Preferred qualifications include Salesforce experience, relationship-building and account expansion capabilities, software sales experience, Salesforce hygiene, the ability to manage many opportunities, familiarity with Outreach, and a BA/BS or equivalent.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego. The company emphasizes diversity and inclusion and operates as a hybrid workplace that supports remote, office-based, or mixed arrangements to promote work-life balance. It has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, serving over 100 million users including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Mid-Market Account Executive role leads strategic growth for current Lucidchart and Lucidspark customers across territories, focusing on renewals, expansion, and ongoing engagement after prospect qualification. Responsibilities include closing business, prospecting, managing relationships within existing accounts, creating reliable forecasts, demonstrating the value of the Lucid Suite to target personas, and maintaining Salesforce hygiene, with requirements of 4+ years closing experience in tech/SaaS, strong communication, a hybrid work setup at the South Jordan, UT office two days per week, and preferred CRM and sales experience and a BA/BS degree.

Lucid Software is a leader in visual collaboration with products like the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while promoting a respectful, inclusive, hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. Emerging Enterprise New Logo Account Executives will drive strategic growth by acquiring and expanding relationships with high-potential Corporate/Emerging Enterprise accounts and will own the full sales cycle from prospecting to closing, collaborating with Marketing, Solutions Engineering, and Customer Success to ensure strong customer outcomes and expansion. Responsibilities include building a pipeline, running demos, negotiating, delivering exceptional customer experience, outbound prospecting, accurate forecasting, becoming a Lucid Suite expert, and embodying Lucid’s Teamwork Over Ego while meeting or exceeding activity, pipeline, and performance expectations. Requirements include 4+ years of closing experience in B2B software sales with a proven quota record, full-cycle selling ability, excellent written and verbal communication to influence senior and technical audiences, ability to work from the South Jordan, UT office two days per week (Tuesday and Thursday), and preferred experience with Salesforce, relationship-building, handling many prospects, familiarity with Outreach, and a BA/BS degree.

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, in a diverse, respectful, and inclusive hybrid-work culture. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies That Care, and serves over 100 million users worldwide including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Emerging Enterprise New Logo Account Executive role aims to drive strategic growth by acquiring and expanding relationships with high-potential Corporate/Emerging Enterprise accounts, owning the full sales cycle from prospecting to close, and delivering meaningful business value through the Lucid Visual Collaboration Suite. Responsibilities include building and managing pipeline, developing relationships with key stakeholders, delivering exceptional customer experience to support renewals and expansion, outbound prospecting, accurate forecasting, becoming a subject-matter expert on the Lucid Suite, and collaborating cross-functionally to support team goals and exceed quotas. Requirements include 4+ years of B2B SaaS closing experience, a proven track record of quota attainment, strong communication skills for influencing senior and technical audiences, and the ability to work from the Raleigh, NC office two days per week (Tuesdays and Thursdays); preferred qualifications include Salesforce experience, experience expanding existing accounts, multi-task management, familiarity with Outreach, and a BA/BS degree.

Lucid Software leads visual collaboration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego in a diverse, inclusive culture. The company is a hybrid workplace that supports remote or in-office work and has earned multiple global recognitions; its solutions are used by over 100 million people worldwide, including Fortune 500 companies, with customers such as Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. Emerging Enterprise Expansion Account Executives focus on accelerating growth within Lucid’s existing customer base by deepening relationships, uncovering new use cases, and expanding adoption across multiple personas and business units. Responsibilities include owning a defined book of business, driving expansion and renewal outcomes, executing outbound motions, forecasting pipeline, becoming a product and market expert, collaborating cross-functionally to maximize penetration, and modeling Lucid values daily. Requirements include 4+ years of quota-carrying closing experience in B2B SaaS, strong communication skills, the ability to thrive in a dynamic environment, and hybrid availability to work from the Raleigh, NC office on Tuesdays and Thursdays; preferred qualifications include experience with expansions/renewals, Salesforce, Outreach, and a bachelor’s degree.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego. The company fosters a diverse, inclusive culture and operates as a hybrid workplace with remote or office options to support work-life balance, and has earned multiple major recognitions such as Forbes Cloud 100 and Fortune Best Workplaces in Technology. Lucid’s solutions are used by more than 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. Emerging Enterprise Expansion Account Executives focus on accelerating growth within existing customer bases, deepening relationships, uncovering new use cases, expanding adoption across personas, and ensuring long-term customer success, while owning a defined book of business, performing proactive outbound efforts, forecasting accurately, and collaborating cross-functionally. Requirements include 4+ years of quota-carrying closing experience in B2B SaaS, strong communication skills, the ability to thrive in a high-growth environment, and hybrid availability in South Jordan, UT, with preferred qualifications in expansion/renewals experience, Salesforce and Outreach proficiency, competitive positioning, and a Bachelor’s degree.

Lucid Software positions itself as a leader in visual collaboration with the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, grounded in core values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego, plus a culture that is respectful and inclusive. The company operates as a hybrid workplace, offering remote, office, or blended arrangements to support work-life balance. Lucid has earned recognitions from Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The advertised role is Corporate New Logo Account Executives who drive strategic growth by acquiring and expanding relationships with high-potential Corporate/Emerging Enterprise accounts, owning the full sales cycle and coordinating with Marketing, Solutions Engineering, and Customer Success to ensure strong outcomes and long-term expansion. Requirements include 4+ years of closing experience in B2B software sales (SaaS preferred), proven quota attainment, full-cycle sales mastery, excellent communication skills, and the ability to work from Raleigh, NC two days per week; preferred qualifications include Salesforce experience, account management experience, handling many prospects, familiarity with Outreach, and a BA/BS.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it emphasizes values like innovation, excellence, individual empowerment, initiative and ownership, and teamwork over ego, while fostering a diverse, inclusive, hybrid workplace. The company has earned global recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves more than 100 million users with notable customers such as Google, GE, and NBC Universal, along with partnerships with Google, Atlassian, and Microsoft. The Corporate New Logo Account Executives role drives strategic growth by acquiring and expanding relationships with high-potential Corporate/Emerging Enterprise accounts, owning the full sales cycle from prospecting to close, and coordinating with Marketing, Solutions Engineering, and Customer Success to ensure customer outcomes. Responsibilities include prospecting, qualifying, building pipeline, demos, negotiations, closing new business, deepening stakeholder relationships, delivering exceptional customer experiences to support renewals and expansion, outbound prospecting with a hunter mindset, and maintaining accurate forecasts and pipeline hygiene. Requirements include 4+ years of closing experience in B2B software/SaaS, a proven quota- and KPI-track record, full-cycle sales expertise, excellent communication skills, and preferred qualifications such as Salesforce experience, account management experience, ability to manage many opportunities, familiarity with Outreach, and a BA/BS degree, with remote work options.

Lucid Software leads visual collaboration with its Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, in a diverse, inclusive hybrid workplace. It has global recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users and working with customers like Google, GE, and NBC Universal, while partnering with Google, Atlassian, and Microsoft. The Corporate New Logo Account Executives role drives strategic growth by acquiring and expanding high-potential Corporate/Emerging Enterprise accounts, owning the full sales cycle from prospecting to closing, and partnering with Marketing, Solutions Engineering, and Customer Success to ensure outcomes and long-term expansion. Responsibilities include building pipelines, running demos, negotiating, forecasting, deepening relationships with key stakeholders, and applying a hunter mentality to outbound prospecting and territory strategy while becoming a Lucid Suite expert and collaborating cross-functionally. Requirements include 4+ years of closing experience in B2B software/SaaS, a track record of hitting quota, strong communication skills, ability to influence senior/technical audiences, and the ability to work from the South Jordan, UT office two days a week (Tuesday and Thursday); preferred qualifications include Salesforce experience, managing many prospects, experience with Outreach, and a BA/BS or equivalent.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, with more than 100 million users and customers such as Google, GE, and NBC Universal, plus partners including Google, Atlassian, and Microsoft. The company emphasizes values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, and it maintains a hybrid, inclusive workplace with remote and office options. The Corporate Expansion Account Executive role accelerates growth within Lucid’s existing customer base by deepening relationships, uncovering new use cases, and expanding adoption across multiple personas and business units. Responsibilities include owning a defined book of business, driving expansion and renewals, executing targeted outbound activities to generate pipeline, forecasting accurately, becoming a subject-matter expert, and collaborating cross-functionally to remove obstacles to growth while maintaining CRM hygiene. Required qualifications include 4+ years of quota-carrying closing experience in B2B SaaS or technology sales, strong communication skills, and the ability to thrive in a dynamic, high-growth environment; preferred qualifications include experience with expansions/renewals, Salesforce and Outreach, and a bachelor’s degree, with remote-friendly options.

The organization invites general applications from people who are passionate about their mission even if no current role fits their background. Submitting a resume will add applicants to the company’s talent pool for consideration for future opportunities that match their skills and interests. This general application is open to candidates located in any U.S. state. It also covers international locations such as Amsterdam, NL; Hamburg, DE; and Melbourne, Victoria, AUS. Eligibility depends on where the company is legally able to hire and conduct business.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and guided by values of innovation in everything, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego. The company promotes a respectful and inclusive culture and operates as a hybrid workplace that supports remote, office, or hybrid arrangements depending on role and team needs. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and its solutions are used by more than 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Expansion Account Executive role leads strategic expansion for current Lucid customers across assigned territories, working with prospects and existing customers to create business value and partnering with Customer Success Managers to ensure renewals and ongoing engagement. Responsibilities include closing business, prospecting, building relationships, developing reliable forecasts, becoming an expert on value propositions and target personas, and maintaining a Teamwork Over Ego approach; requirements include 1+ year of SaaS/tech sales closing, experience with Salesforce, English fluency, and preferred Dutch language skills and Outreach or similar tools, with a BA/BS degree.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

DX is the leading developer intelligence platform and was recently acquired by Atlassian. As Head of Engineering, you will report to the DX CEO/Co-Founder and oversee a multi-team organization. This is a remote, distributed-first role with Atlassians able to work from office, home, or a hybrid, and interviews and onboarding conducted virtually. The position requires 7+ hours of overlap with Mountain Time and some travel to the DX office in Salt Lake City. You will own day-to-day engineering execution for DX, lead and grow an organization of managers and senior ICs, collaborate with enterprise customers and design partners to validate hypotheses, establish core engineering rituals, and partner with Product and Design on a roadmap balancing near-term value with long-term platform investments.

The job is Head of Engineering at DX, the developer intelligence platform acquired by Atlassian, reporting to the DX CEO/Co-Founder and overseeing a multi‑team organization. DX emphasizes flexibility: employees can work from an office, home, or a hybrid model, and interviews and onboarding are conducted virtually as part of a distributed-first company. The role is remote and requires 7+ hours of overlap with Mountain Time and some travel to the Salt Lake City DX office. Responsibilities include owning day-to-day engineering execution for the DX platform, leading managers and senior ICs to deliver data pipelines, metrics engines, and AI-powered analytics, and working with enterprise customers and design partners to validate hypotheses and guide what to build next. You will establish core engineering rituals (planning, reviews, on‑call, incident management) and partner with Product and Design on a roadmap balancing near-term value with long-term platform and data investments.

Zendesk is hiring an SMB Account Executive to grow the SMB SaaS base by hunting new opportunities, closing deals of varying sizes, and building relationships across teams to align solutions with customer goals. The role focuses on driving revenue, acquiring new customers, nurturing relationships, cross-selling, using data and customer history to prospect and retain clients, articulating product benefits, leading competitive sales cycles, maintaining a strong Salesforce pipeline, forecasting accurately, and collaborating with internal teams to hit KPIs. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS sales or solution engineering with a proven target achievement, strong presentation and negotiation skills, account management and prospecting abilities, an entrepreneurial mindset, and familiarity with Salesforce and Clari. The position offers a hybrid work setup with part-time onsite presence and remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accessibility, notes that AI may be used in screening, and provides accommodations for disabilities along with contact information for requests.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

The Innovation Architect is a Solution Architect within Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and outcomes-driven roadmaps, while acting as a trusted advisor to both business and technical stakeholders. They lead discovery aligned to the 240-hour MOST allocation, facilitate vision and prioritization sessions, assess workflows and workspace setups, design governance frameworks, and guide change management and adoption milestones while coaching teams on best practices, templates, and AI-enabled techniques. They build prototypes and reusable workflows, partner with IT/Admin to standardize governance and reduce tool sprawl, and proactively track progress against milestones, flag risks, and help re-prioritize work as needs evolve. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and lifecycle management, and near-native Japanese with business-level English proficiency; fluency in Miro or similar platforms is preferred. Benefits include equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, and inclusion as part of its mission to empower teams.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven, evolving solution roadmap. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, and coordinating with IT to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and design thinking/Agile methods, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits such as equity, wellbeing perks, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture focused on belonging and continuous growth.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, focusing on benchmarking, evaluation, and inference tooling to deliver reliable, safe, and cost-effective AI-powered customer experiences. The role involves building production-grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, and orchestration for multi-step agentic workflows, in partnership with ML researchers, applied teams, and product managers. Responsibilities include developing benchmarking frameworks, LLM proxy routing and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and cost per call, and creating evaluation suites and gold-standard datasets for tickets, summaries, intent detection, and recommendations. Qualifications include 5+ years of production ML or backend experience, strong Python and distributed-systems skills, Kubernetes/Docker and cloud experience, and experience designing and running evaluation pipelines and A/B/offline tests, plus clear communication to translate tradeoffs into product decisions; preferred qualifications cover experience with LLM vendors, agentic orchestration, cost attribution, and an advanced degree. The role is based in Pune, India (on-site) with a hybrid schedule, and Zendesk notes location eligibility (Karnataka or Maharashtra) along with its commitment to diversity, inclusion, AI screening policies, and accommodations for applicants.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity. The company is recruiting a Senior Solutions Engineer to grow its Latin America Enterprise team, solving customers' toughest problems and helping close large enterprise deals. In this role you’ll partner with direct sales, partners, and large account teams to discovery, map business problems to Atlassian solutions, lead value-based demos, support proofs of concepts, and drive cross-product opportunities to close business. The culture centers on value selling and teamwork, with employees working with Atlassian rather than for it, and a focus on cloud and AI-driven outcomes for customers like NASA, IBM, Hubspot, Samsung, and Coca-Cola. Qualifications include 5+ years in enterprise pre-sales, experience selling to Fortune 500s, fluency in Spanish and Portuguese, strong communication across business and technical audiences, and a collaborative, feedback-friendly mindset.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, and it’s seeking a Sr. Solutions Engineer to grow the Latin America enterprise team. The role involves partnering with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concept, and close large enterprise deals, with Spanish required for Latin America. Atlassian emphasizes value selling and a collaborative, team-based culture where employees work with Atlassian, not for Atlassian, and offers high earnings potential from enterprise opportunities. Responsibilities include collaborating with direct sales, partners, and larger account teams on Fortune 500 customers, conducting discovery, mapping business problems to Atlassian solutions, leading compelling demos, and coordinating with account executives and product management. Qualifications require 5+ years in enterprise pre-sales, experience with Fortune 500 customers, fluency in Spanish and Portuguese, strong communication and presentation skills, and a customer-centric, growth-oriented mindset with a proven track record of executive relationship-building.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, and they’re seeking a Sr. Solutions Engineer to expand the Latin America Enterprise team. The role works with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concepts, and close large deals, with Spanish fluency required for Latin America. Atlassian serves over 250,000 customers—including NASA, IBM, HubSpot, Samsung, and Coca-Cola—and emphasizes value selling and a collaborative “play as a team” culture. Responsibilities include partnering with sales and partners on Fortune 500 accounts, conducting customer discovery, identifying cross-product opportunities, being a pre-sales product expert, leading value-based demonstrations, guiding customers’ technical needs, and documenting feedback for product management. Qualifications require 5+ years in enterprise pre-sales, fluency in Spanish and Portuguese, strong communication and presentation skills, comfort in both business and technical contexts, and a customer-centric mindset with a proven ability to build executive relationships and align internal teams.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is a leading customer experience and support platform seeking motivated individuals for its software sales team; no prior experience is required, but candidates should be highly motivated by technology sales and thrive in a fast-paced, goal-oriented environment. The role is an inbound sales position in the ASEAN market, engaging with organizations of all sizes and collaborating with sales, outbound, industry sales directors, and marketing to respond to inbound leads and qualify opportunities that contribute to pipeline development. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound leads, and developing a pipeline while delivering top-class customer experience. Ideal candidates have around 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor's degree is preferable. The job offers a hybrid work model with part-time in-office attendance, includes commitments to fairness and inclusion, AI screening for applications, and accommodations upon request, as Zendesk remains an equal opportunity employer.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

The role supports the regional directive by collaborating with the partner team and internal cross-functional groups to manage the opportunity pipeline, assist with marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates should have SaaS experience, a robust, can-do entrepreneurial mindset, and strong critical thinking skills. Responsibilities include managing partner-sourced sales and recruitment pipelines for named partners or territories, supporting existing partners, recruiting new revenue-generating partners, expanding product knowledge, and collaborating across teams and with partner leadership to drive growth and GTM plans. Requirements include 2+ years in software sales (SaaS preferred), excellent communication and interpersonal skills, proficiency with Google Apps and CRM tools, self-motivation and adaptability in a fast-paced environment, fluency in English plus French or German (others a plus), and a bachelor’s degree is advantageous. The role is hybrid, with a mix of onsite and remote work and in-office days determined by the hiring manager, and Zendesk emphasizes fairness, diversity, and accessibility, including AI screening and accommodations if needed.

Zendesk is seeking a Principal PSE/Partner Sales Executive based in Singapore to drive partner-led growth across the Philippines and APAC by recruiting, onboarding, and enabling partners to meet revenue and profitability targets in alignment with Zendesk strategy. The role involves building a robust partner ecosystem, achieving both new business and expansion targets, assessing partner capacity, and training partners on Zendesk products, sales plays, and enablement tools. It also requires creating joint business plans with top partners, monitoring quarterly progress, coordinating with regional sales, and acting as a liaison to ensure GTM activities and opportunities to close deals. Additional responsibilities include collaborating with Marketing for joint GTM campaigns, managing CRM data and forecasts, maintaining a strong new business pipeline, and delivering product demos to prospects and executives. Candidates should have a Bachelor’s degree, 10+ years of B2B SaaS sales experience with quota attainment, strong communication and analytical skills, and adaptability to a fast-paced environment; Zendesk commits to equal opportunity, hybrid work, and diversity, with AI screening used in applications.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

The Business Process Manager will lead ongoing transformation of Zendesk's business operations and core processes, acting as a key people manager to champion the customer experience across Customer Operations. Responsibilities include coaching a team of continuous improvement and business process analysts, establishing operating rhythms across time zones, fostering a culture of measurable, iterative improvement and psychological safety, and leading CI activities through analysis, discovery, implementation, measurement, and sustainment; owning portfolio intake, prioritization, capacity planning, and balancing quick wins with transformational initiatives; and creating standards, business cases, and ROI models linked to metrics like GRR, CSAT/NPS, AHT, FCR, quality, and cost. Experience required includes 7+ years in Business Operations/Project/Process Management, 2+ years of people management leading CI and operations teams, proven delivery of complex cross-functional programs with quantified outcomes, and proficiency in CI/Lean methods and program tools (Google Suite, Smartsheet, Asana, Jira, Confluence). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement requiring in-office time, and Zendesk emphasizes flexible hours, remote work, diversity and inclusion, and community engagement. Zendesk notes that AI or automated decision systems may be used to screen applications, and the company provides equal opportunity employment with accommodations for applicants with disabilities, including a contact email for accommodation requests.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.