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Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, and the Strategic Customer Success Manager role sits with the UK/I team in Miro's London hub. The primary responsibility is to ensure customers realize value from Miro by tying the platform to critical business workflows, building joint success plans, nurturing multi-threaded stakeholder relationships, and acting as the voice of the customer, with the role being permanent, full-time, and 2 days per week in London (Tuesdays and Thursdays). You will own a portfolio worth £100k+ in revenue, become a product expert, diagnose adoption and value gaps, drive retention and expansion, monitor customer health, develop best practices for growth/renewal, and collaborate with Sales and Renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing SaaS role (preferably enterprise accounts), experience in strategic consulting handling complex accounts, strong cross-functional collaboration and communication skills, fluency in English, and a proactive, adaptable, collaborative mindset. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging, diversity, and inclusion, and invites applicants to learn more about life at Miro and its global benefits.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, with a Strategic Customer Success Manager role based in the UK/I team focused on partnering with and delighting customers to rapidly realize value. The role's primary responsibility is to ensure customers realize value from Miro by aligning the platform with their critical business workflows, nurturing key stakeholders, and leading joint success plans and quarterly executive business reviews as the voice of the customer. You will manage a hybrid UKI portfolio of £100k+ in revenue, become a product expert, diagnose adoption/value gaps, co-create outcome-driven plans, and improve retention metrics while coordinating with Sales, Renewals, and internal teams using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing role in SaaS, experience with strategic large Enterprise Accounts (ideally from a strategic consulting firm), cross-functional collaboration, and strong communication with decision-makers, plus English fluency and a proactive, collaborative mindset. The company offers a global benefits package (equity, wellbeing, WFH equipment allowance, and L&D stipend), a diverse and inclusive culture, location-specific benefits, and information about Miro's mission and belonging initiatives, with Recruitment Privacy Policy applicable.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all aimed at empowering customers to create the next big thing. The role is a Strategic Customer Success Manager on the UK/I Strategic Customer Success Team, focused on ensuring customers realize value by tying Miro’s platform to key business workflows, nurturing stakeholder relationships, and leading joint success plans and quarterly executive reviews. It is a permanent, full-time role, two days per week in the London hub, responsible for a UKI book of business around £100k+ in revenue, developing product expertise, diagnosing adoption gaps, and driving retention and expansion. Requirements include 5+ years in a B2B customer-facing role in SaaS (CSM or strategic consulting), a proven track record managing large Enterprise Accounts, cross-functional collaboration, strong stakeholder engagement, excellent communication, and English fluency with interest in SaaS/AI. What’s in it for you includes global benefits, equity, wellbeing and learning stipends, and a description of Miro’s mission, culture, and commitment to diversity and belonging, plus a note about the Recruitment Privacy Policy.

Miro’s Customer Experience unit includes Renewals, Customer Success, Support, and Education, and the Strategic Customer Success Manager role sits in the UK/I team to partner with customers, ensure they realize value, and tie Miro’s platform to their critical business workflows, including quarterly executive reviews, with a permanent, full-time schedule based in London two days per week. The role manages a portfolio of roughly £100k+ in revenue, becomes a Miro product expert to guide customers toward their desired outcomes, diagnoses adoption/value gaps, co-creates outcome-driven plans, and tracks customer health to improve retention and expansion. Candidates should have 5+ years in a B2B SaaS customer-facing role (ideally including strategic consulting), a proven ability to manage large enterprise accounts, cross-functional collaboration, and strong stakeholder engagement and communication skills. Responsibilities also include partnering with Sales and Renewals, utilizing tools like Gainsight, Outreach, and Looker to prioritize a portfolio, and developing best practices for growth and renewals to sustain customer success. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend) and emphasizes a diverse, inclusive culture; location-specific benefits vary, and candidates are encouraged to learn more via the Global Miro benefits resources.

Miro’s Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing, and the Strategic Customer Success Manager role sits on the UK/I team to delight customers as a strategic partner and help them rapidly realize value. This is a permanent, full-time role based in London with two days per week on Tuesdays and Thursdays. You’ll manage a UKI portfolio of roughly £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, run quarterly executive business reviews, act as the voice of the customer, and collaborate with sales, renewals and internal teams using tools like Gainsight, Outreach, and Looker to prioritize and manage your portfolio. Requirements include 5+ years in a customer success or other B2B SaaS role (ideally enterprise), experience in strategic consulting, a proven track record handling large enterprise accounts, cross-functional collaboration, strong communication with decision makers, empathy, and fluency in English, plus curiosity about SaaS and AI. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, location-specific benefits, and recruitment privacy policies.

Miro's Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, and this Strategic Customer Success Manager role sits with the UK/I team within the Global CS group to delight customers and help them rapidly realize value. The role’s core purpose is to ensure customers realize value from Miro by tying the platform to critical business workflows, nurturing stakeholder relationships, creating joint success plans, and leading quarterly executive business reviews as the voice of the customer. Responsibilities include managing a portfolio with £100k+ revenue, becoming a product expert, diagnosing adoption and value gaps, improving customer health metrics, and partnering with sales/renewals while using tools like Gainsight, Outreach, and Looker. Requirements are 5+ years in customer success or a B2B SaaS role, experience handling large enterprise accounts, cross-functional collaboration, strong communication and empathy, and English fluency, with a curiosity about SaaS and AI. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific details available on Miro’s benefits board.

Miro’s Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing. The Strategic Customer Success Manager role sits on the UK/I team within the Global Customer Success group and is based in London, working two days per week (Tuesdays and Thursdays). You will manage a portfolio of £100k+ revenue, become a Miro product expert, diagnose adoption gaps, co-create outcome-driven plans, build joint success plans, and lead quarterly executive business reviews as the voice of the customer. Requirements include 5+ years in a customer-facing B2B SaaS role (preferably with strategic enterprise accounts), cross-functional collaboration, the ability to engage senior decision-makers, and excellent communication, with experience using tools like Gainsight, Outreach, and Looker. The role offers global benefits (including equity, wellbeing, a equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific benefits that vary by region.

The Strategic Customer Success Manager role sits within Miro’s global Customer Success organization, specifically on the UK/I Strategic Customer Success Team, focusing on delighting customers by becoming a strategic partner and ensuring rapid value realization. Responsibilities include managing a £100k+ revenue hybrid UKI book of business, becoming a product expert, diagnosing adoption/value gaps, co-creating outcome-driven plans, leading quarterly executive business reviews, and acting as the voice of the customer while collaborating across Sales, Renewals, Support, and Product. You’ll use tools like Gainsight, Outreach, and Looker to prioritize and manage the portfolio, identify health status, and develop best practices for growth and renewal. Qualifications include 5+ years in a Customer Success or B2B SaaS role, experience handling large Enterprise accounts, strong cross-functional collaboration and stakeholder management, excellent communication, and fluency in English. The role is permanent, full-time, based in London with two in-person days per week (Tuesdays and Thursdays), and Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive, and collaborative culture.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Atlassian offers flexible work options (office, home, or a blend) and hires in any country where they have a legal entity. The Enterprise Solution Sales Executive for Jira Service Management acts as a subject matter expert in ITSM and ESM, driving new sales motions and co-selling with account teams to tailor Atlassian solutions. The role focuses on large Enterprise customers, leading complex, value-based sales cycles and displacing legacy ITSM tools with cloud-first Jira Service Management. It is based on the West Coast (California, Oregon, Washington) and collaborates with a globally distributed team. Responsibilities include expert product selling, sales strategy development, customer engagement focused on value, and cross-functional collaboration with Account Executives, Marketing, Account Management, Product, and Partner Management to explore co-selling opportunities.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country where it has a legal entity. The Enterprise Solution Sales Executive for Jira Service Management will be a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM), driving new sales motions and co-selling with account teams to tailor Atlassian solutions. The role focuses on large Enterprise customers, leading complex, value-based sales cycles and displacing legacy ITSM tools with cloud-first solutions built on Jira Service Management. It must be based on the West Coast (California, Oregon, Washington). Key responsibilities include Expert Product Selling, Sales Strategy Development, Customer Engagement, and Cross-functional Collaboration with Account Executives, Marketing, Account Management, Product, and Partner Management to align on sales strategies and co-selling opportunities.

Atlassian is transforming software development and supports major teams worldwide (NASA, Nike, Pixar, Tesla) to advance through software and collaboration, with over 236,000 customers and Account Executives helping the largest accounts scale their Atlassian investments. The Account Executive role will join the Japan team to drive enterprise sales strategy and adoption of select products and services for enterprise customers. AEs act as customer promoters, sharing feedback with product and engineering to optimize the customer experience, and they coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, prioritizing resources to meet customer needs and aligning with the enterprise sales process to fit Atlassian’s model. Key responsibilities include developing named account or territory plans for expansion and customer success, maintaining account ownership, collaborating with Solution Engineers, Inside Sales, Channel, and Renewals to implement effective sales strategies, working with Advisory Service, and building productive relationships with internal stakeholders and key customers.

Atlassian is revolutionizing software development and enables teams worldwide—including NASA, Nike, Pixar, and Tesla—to advance collaboration through software. The company has over 236,000 customers, and Account Executives help its largest accounts scale their Atlassian investments; the role described is part of the Japan team. AEs build and implement sales strategies to improve adoption of select products for enterprise customers and act as customer advocates by sharing feedback with product and engineering to optimize the customer experience, all in close alignment with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and creative, able to think strategically and prioritize resources to meet customer needs, and must understand the Enterprise Sales process to adapt it to Atlassian’s model. Responsibilities include developing named account or territory plans to maximize expansion and customer success, maintaining account ownership while coordinating with various roles, collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute strategies, aligning with Advisory Services to understand technical initiatives and business outcomes, partnering with Renewals to maximize health and retention, and building productive relationships with internal stakeholders, solution partners, and key customers.

Zendesk is hiring a Manager for the Business Development team in EMEA to recruit, train, and lead SDRs and BDRs, shaping development programs as the Lisbon hub expands. You will inspire the team to consistently exceed targets, provide career development, and drive agile processes, while collaborating with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Candidates should be fluent in English, with additional European languages (French/German/Dutch) a plus, and have a proven track record of building high-performing sales teams, SaaS experience in Support/Sales/CRM, consistent quota attainment, plus strengths in demand generation and cross-functional work. The role features a hybrid work setup with part of the week in the local Zendesk office and part remote, with the in-office schedule determined by the hiring manager as the Lisbon expansion progresses. Zendesk emphasizes its inclusive culture, notes that AI may be used in screening, and is an equal opportunity employer committed to diversity and providing accommodations for disabilities.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.

Zendesk’s Senior AI Services Consultant will serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role’s mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor to drive transformative business outcomes with agility and precision. Key objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end delivery with clear scope and timelines to ensure success. Qualifications include 5+ years in consulting or professional services, experience in enterprise SaaS GTM roles, adoption analytics and success-planning experience, relevant degrees (bachelor’s and/or advanced) with AI strategy or project management certifications, plus strong consulting, communication, project-management, and AI technical skills; the role is hybrid, with in-office presence required and a first 90 days cadence of 3–4 days/week (then ongoing hybrid scheduling to be determined). Zendesk underscores its commitment to diversity and inclusion, as an equal opportunity employer that may use AI screening, and it provides accommodations; the company promotes a global diversity, equity, and inclusion initiative and a flexible hybrid work culture.

This Zendesk Professional Services role is for a Paid Services Consultant who guides customers in mapping business needs to the Zendesk Resolution Platform, serving as a technical expert and experience-maker who enables adoption and AI-driven transformation. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer's technical expert, and lead end-to-end delivery with clear scope and timelines. Responsibilities include guiding onboarding and configuration, maintaining product expertise, delivering consultative sessions, conducting onsite and remote meetings, ensuring customer satisfaction, resolving complex issues, handling escalations, collaborating with Customer Success and Sales, and managing projects to meet deadlines. Required skills include strong consulting, communication, and project-management abilities, deep AI and Zendesk product proficiency, adaptability, problem-solving, continuous learning, and the ability to distill AI concepts for diverse audiences. Requirements include a Bachelor’s degree, 3+ years of tech/SaaS consulting in customer-facing roles, SaaS deployment experience, English fluency, preferred advanced AI strategy or PM certifications, and the position is based in Mexico (CDMX or Estado de Mexico) with hybrid work; Zendesk also notes AI screening and a commitment to diversity and inclusion.

- Zendesk is seeking a Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that brings AI into customer service workflows, with ownership of significant features from design through production. - You will own end-to-end features, collaborate with ML Scientists and Engineers to integrate ML-powered capabilities, contribute to technical design and architecture, and build scalable backend services and APIs. - You’ll work with Product Management, Design, and other engineering teams to translate requirements into well-scoped work, while improving reliability, performance, and maintainability and mentoring junior engineers. - Required: 5+ years building and operating large-scale internet-facing apps; fluent in Ruby with Python as a plus; experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD; ability to work comfortably with uncertainty and collaborate across ML disciplines. - Preferred: experience with SQL/data infra (Snowflake, dbt), LLM integration patterns, ML pipeline tooling (e.g., Metaflow), Kafka, and iterative, metrics-driven development; role supports a hybrid in-office schedule; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is hiring a Staff Engineer for the AI Copilot organization to lead the architecture and delivery of the Admin Copilot Conversational backend, a multi-million ARR product that enables admins to configure Zendesk using natural language. The role requires driving the technical vision and end-to-end delivery of complex features, being a hands-on leader, collaborating with ML scientists, product, design, and partner teams, influencing architecture beyond the team while improving evaluation, guardrails, and safety for LLM-powered features, and mentoring engineers while addressing systemic risks. Required qualifications include 8+ years in software engineering with backend leadership, experience designing distributed systems at scale, production LLM integration, fluency in at least one backend language (Ruby, Python, Go), strong cloud (AWS), containers (Docker/Kubernetes), and CI/CD, and a proven ability to operate effectively under ambiguity and drive cross-team alignment. Preferred qualifications include experience building conversational AI, ML infrastructure and tooling (Metaflow, MLflow), event-driven architectures (Kafka), SQL/data infra (Snowflake, dbt), and prior mentoring or technical leadership of 3+ engineers. The tech stack includes Ruby and Python, AWS, Metaflow, data stored in S3/RDS/MySQL/Snowflake with dbt, Kubernetes/Docker, LLMs via an LLM Proxy, and the Vercel AI SDK; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

Zendesk Tokyo is seeking a Senior Security Compliance Analyst to bridge global standards with Japanese ISMAP/J-SOX requirements and build a cloud-native security framework in collaboration with global teams. The role emphasizes strategic advisory, leading risk assessments and audits, designing controls for SOX, HIPAA, and privacy laws within a cloud-native environment, and partnering with Product and Engineering to remediate findings through automated, scalable solutions while maintaining continuous monitoring to protect Zendesk’s Trust brand. Basic qualifications include 4–6 years in information security, IT audit, or GRC; solid knowledge of ISO 27001 or SOC2 and their application to cloud products; experience in internal risk assessments or at least one full audit cycle (J-SOX, PCI DSS, PrivacyMark); practical cloud security experience with AWS, Azure, or GCP; and business-level Japanese and English. Preferred qualifications include ISMAP experience, AI governance familiarity, the ability to perform technical verification (e.g., AWS Config or Terraform) beyond spreadsheet checks, experience using GRC tools (Vanta, Drata, ServiceNow) to automate evidence collection, and certifications such as CISA, CRISC, or CISSP. The posting notes a hybrid work model, Zendesk’s commitment to equal opportunity and diversity, potential AI screening in hiring, and accommodations available for applicants with disabilities.

In Köln wird zum nächstmöglichen Zeitpunkt ein Werkstudent (m/w/d) im Bereich Consulting gesucht. Von Tag eins bist du ein vollwertiges Mitglied des Consulting-Teams und arbeitest aktiv in Kundenprojekten mit, um fachliche und persönliche Fähigkeiten zu entwickeln. Du studierst Wirtschafts- oder Medieninformatik, BWL oder einen vergleichbaren technischen Studiengang und suchst eine praktische Ergänzung zum Studium. Deine Aufgaben umfassen die Analyse von Kundenanforderungen, das Konzipieren von Lösungsszenarien, das Bewerten von Lösungsalternativen sowie Konfigurationsleistungen im Rahmen digitaler Transformationsprojekte. Zusätzlich unterstützt du bei der Lösungsimplementierung und der Erstellung von Projektplänen, Aufwandsschätzungen, Budgetplanungen und wirkst an der Konzeption sowie Kalkulation neuer Beratungsleistungen, Angebote und Pakete mit.

The AI Success Specialist at Zendesk is a hands-on customer advisory role designed to accelerate customers’ realization of business value and ROI from Zendesk’s AI agents, engaging stakeholders from CXOs to product teams. Its overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, guide best practices and solution design, drive AI adoption across the CX journey, and use analytics to predict risks and identify opportunities for growth and expansion. Qualifications include a minimum of 5+ years in customer success/experience, fluency in French and English, experience in enterprise SaaS go-to-market or related roles, a bachelor’s degree, experience deploying or driving adoption of AI/SaaS solutions, and strong cross-functional relationship and communication skills. The role is hybrid (onsite part of the week with remote flexibility; schedule determined by the hiring manager), and Zendesk emphasizes diversity, equity, and inclusion with equal opportunity employment, while noting AI-based screening of applications and accommodations for applicants with disabilities.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

Zendesk is seeking a Senior Data Engineer for its Product Analytics team to design scalable data solutions that drive product adoption and customer retention. Key duties include collaborating to define requirements, building and maintaining ELT pipelines, transforming raw data for analytics, building SQL models with dbt and ETL tools, optimizing data delivery, and contributing to the team’s technical vision while standardizing product data modeling across the company. Required qualifications include a quantitative background, experience with data pipelines in big data environments, strong SQL, hands-on experience with dbt, Airflow, and Snowflake, familiarity with cloud data warehouses (BigQuery, Redshift, Snowflake), and skills in performance tuning and cost optimization, plus experience with Tableau or Looker and strong communication; B2B tech experience is a plus. The role is located in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, promoting a fulfilling and inclusive global workplace.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across Zendesk Platform, including MCP Server, A2A flows, APIs, and agentic tools, embedding advanced protocols (FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI), Zero Trust, and ML/AI-powered detection to deliver enterprise-grade security and observability. You’ll partner closely with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to translate strategy into shipped features and measurable outcomes. The role entails owning the product strategy and roadmap for Platform Security, drafting technical PRDs for security primitives, leading ML-driven detection and threat telemetry integrations, defining the security boundary for AI Agents, launching enterprise-grade controls, driving stakeholder alignment, and defining KPIs to iterate toward enterprise requirements. Basic and preferred qualifications include 8+ years of product management (4+ in platform/security), deep knowledge of modern security protocols and Zero Trust architectures, experience shipping enterprise security capabilities, and strong cross-functional communication, with a bachelor’s degree (advanced degree preferred) and related experience; preferred candidates have hands-on experience with FAPI 2.0, mTLS, OAuth scopes, PKI, threat modeling, and compliance frameworks. The US base salary range is $250,000 to $374,000 with potential bonuses and benefits; Zendesk highlights a hybrid, inclusive culture and is an equal opportunity employer that supports diversity, inclusion, and accommodations for applicants with disabilities.

At Zendesk, the AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps on the AI-powered Resolution Platform, owning strategic AI initiatives and building executive partnerships to start programs strong and scale. The role translates product capabilities into business strategy, defines a long-term AI vision, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth through AI adoption. Responsibilities include serving as the design authority for AI deployments, coordinating cross-functional resources, maintaining outcome-driven roadmaps and adoption channels, and using data-driven insights to optimize impact, supported by strong project management, product/technical fluency, business acumen, analytics, and 5+ years in customer success with 1+ year AI experience. The role is hybrid, requiring in-office presence part of the week, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants as needed.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes by owning the strategic AI roadmap and forging executive partnerships from day one. The overarching objective is to accelerate time-to-value by driving adoption, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and translate AI adoption into predictable revenue and retention improvements. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, maintaining outcome-driven cadences, and measuring impact with data-driven insights. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1 year of AI experience, German fluency, enterprise SaaS go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong program management and stakeholder management skills, with AI domain knowledge considered a plus. The role is hybrid with partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion and equal opportunity, including accommodations for applicants with disabilities, with AI screening potentially used in the hiring process.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize the conversion funnel and free trials, and collaborates with Payments and License Management to monetize products, while Miro pursues new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering selling products for tens of millions of users, including metered usage monetization and new product launches. You’ll create backend services, prototypes, support experimentation, work cross-functionally to bring new products to market, contribute to architecture for scalability and performance, and leverage AI coding tools. Requirements include 5+ years of backend experience, strong production Java or Kotlin, experience designing scalable services, and proficiency with CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-led mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture and adherence to Miro’s Recruitment Privacy Policy for applicants.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel, and collaborates with Payments and License Management to monetize products, while helping bring AI-first capabilities to market. As a Backend Engineer in Monetization, you’ll design, build, and scale the core systems that power selling products for tens of millions of users, including microservices and metered usage models (e.g., credits). You’ll design and maintain backend services for pricing and packaging, create PoCs, support experimentation, work on cross-functional projects to launch new products atop the Monetization platform, contribute to architecture for scalability and performance, and uphold high code quality with testing and automation, leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency in CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-focused mindset. Benefits include equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and belonging and a mission to empower teams to create; recruitment privacy policy applies.

Miro’s Monetization teams design and run the pricing and packaging platform, enabling product teams to package, sell, and trial products while running experiments to optimize the conversion funnel and collaborating with Payments and License Management on Billing and Licensing. As a Backend Engineer in Monetization, you’ll build and scale the core systems powering selling across tens of millions of users, work on metered usage monetization (for example with credits), and help bring new products to market while optimizing trials and conversions. Responsibilities include designing, developing, and maintaining backend services, creating proofs of concept, supporting experimentation, shaping architecture for scalability and performance, and leveraging AI coding tools to improve team effectiveness. Requirements include 5+ years of backend engineering experience, strong production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, test automation, with a collaborative, product-led mindset. Perks include equity, a wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture aligned with Miro’s mission and privacy policies.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize conversion and free-trial flows, and collaborates with Payments and License Management to monetize products while exploring AI-first capabilities. As a Backend Engineer, you’ll power selling capabilities for tens of millions of users by designing and scaling core backend services, including metered usage monetization, and help bring new products to market. Your responsibilities include designing and maintaining backend services, building prototypes, enabling experimentation, working in cross-functional teams, shaping architecture for scalability and maintainability, driving technical strategy, maintaining code quality, and leveraging AI coding tools. You’ll need 5+ years of backend experience, strong production experience with Java or Kotlin, and proficiency in scalable service design, CI/CD, observability, test automation, plus a collaborative, product-led mindset. Miro offers equity and other benefits, a global and inclusive culture, and a large-scale environment with over 100 million users and 1,600 employees, with location-specific benefits and a Recruitment Privacy Policy.

Miro's Monetization teams build and run the pricing and packaging platform to help product teams package and sell products, run experiments to optimize conversion and trials, and collaborate with Payments and License Management on Billing and Licensing, while delivering AI-first capabilities to the market. As a Backend Engineer in Monetization, you will design, develop, and scale the core backend powering selling products for tens of millions of users, including metered usage and credits, and work on bringing new products to market. Your responsibilities include building backend services, creating proofs of concept, supporting experimentation, contributing to system architecture for scalability and maintainability, driving technical strategy, and maintaining high code quality with testing and automation, while leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency with CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging and collaboration as a 100M+ user, 250,000+ company platform with 1,600+ employees across 13 hubs and a diverse, inclusive culture.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimise the conversion funnel, and collaborates with Payments and License Management to monetise customers while pursuing new AI-first capabilities. The Backend Engineer role is to design, build, and scale the core systems that power selling products across Miro, supporting tens of millions of users and metered usage models. You’ll design and maintain backend services, create proofs of concept, support experimentation, collaborate cross-functionally to bring new products to market, drive optimization experiments, shape architecture and infrastructure for scalability, and maintain code quality through testing and automation while leveraging AI coding tools. Requirements include 5+ years of backend experience, production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, and test automation, plus a strong ownership mindset and experience in a product-led company. Miro offers global benefits including equity, wellbeing, equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture and belonging for a large distributed workforce.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel and trials, collaborates with Payments and License Management, and is bringing AI-first capabilities to market. As a Backend Engineer on the Monetization team, you’ll design, build, and scale the core systems that power selling products for tens of millions of users and work on metered usage monetization and bringing new products to market. You’ll design and maintain backend services, create prototypes, weigh trade-offs for experimentation, contribute to architecture focused on scalability and performance, drive technical strategy, and maintain high code quality with testing and automation, including leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, ability to design scalable services, proficiency in CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers equity and benefits like wellbeing support, a WFH equipment allowance, and an L&D stipend, promotes a diverse, inclusive culture, and is a global company servicing over 100M users and 250,000 companies.

The Monetization team at Miro builds and runs the pricing and packaging platform, enabling product teams to package and sell products, run experiments to optimise conversion, and collaborate with Payments and License Management on Billing and Licensing while pursuing new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering product selling for tens of millions of users, including microservices for metered usage and bringing new products to market. You will design backend services, create proofs of concept, support experimentation with trade-offs, work in cross-functional teams, drive monetization initiatives, and contribute to architecture focused on scalability, performance, and maintainability, while maintaining high code quality and leveraging AI coding tools. Requirements include 5+ years of backend experience, strong Java or Kotlin in production, experience designing scalable services, proficiency with CI/CD, observability, and test automation, a collaborative ownership mindset, and experience in a product-led company. Miro offers benefits such as equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, along with a diverse, inclusive global culture and opportunities to impact monetization strategy across the platform.

The Monetization team builds and runs Miro's pricing and packaging platform to help product teams package, sell, and experiment with their products. They collaborate with Payments and License Management on Billing and Licensing to identify the best monetization models and to bring AI-first capabilities to market. As a Backend Engineer, you’ll design, develop, and maintain backend services that power pricing, packaging, and monetization, build microservices for metered usage (e.g., credits), and run experiments to optimize conversion and trials. You’ll contribute to system architecture and infrastructure with a focus on scalability, performance, and maintainability, maintain high code quality through testing and automation, and leverage AI coding tools while working cross-functionally to bring new products to market. Requirements include 5+ years of backend experience, production Java or Kotlin expertise, designing scalable services, proficiency in CI/CD, observability, and test automation, and a collaborative, product-led mindset; Miro offers benefits like equity, wellbeing support, equipment allowances, and a learning stipend within a globally diverse and inclusive culture.

Miro's Monetization team builds and runs the pricing and packaging platform to help product teams package and sell products, run experiments to optimise conversions, and collaborate with Payments and License Management while pursuing AI-first capabilities. The Backend Engineer role focuses on designing, building, and scaling the core systems that power selling across Miro, supporting tens of millions of users and working on microservices and metered usage monetization (credits) as well as new products. Responsibilities include designing and maintaining backend services for pricing and monetization, creating prototypes, enabling experimentation, driving cross-functional projects to bring new products to market, and optimising conversion and trials. You’ll contribute to system architecture and infrastructure decisions for scalability, performance, and maintainability; shape the technical strategy for pricing and packaging; ensure high code quality through testing and reviews; and leverage AI coding tools to improve collaboration. Requirements include 5+ years of backend experience with Java or Kotlin, designing scalable services, proficiency with CI/CD and observability and test automation, a strong ownership mindset and collaboration in a product-led company; benefits include equity and development stipends, with a commitment to diversity and inclusion.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is seeking a Senior Machine Learning Scientist to work on the AI Agent product (Gen3), a goal-oriented, real-time reasoning conversational AI that blends advanced ML research with practical customer outcomes. The role owns end-to-end research projects—from understanding business requirements to design, experimentation, implementation, and reporting—designing and testing novel AI solutions and collaborating with ML engineers to deploy them. Requirements include a degree in CS/ML/stats/engineering/math, a proven ML/NLP research track record (industry preferred), the ability to translate research into proof-of-concept models, a practical problem-solving approach, and strong communication, with conversational AI experience being a plus. Success is measured by alignment with the product roadmap, effective cross-functional collaboration, and the ability to identify and champion new opportunities within the product area. Zendesk is a global equal-opportunity employer with a hybrid work model and a commitment to diversity and inclusion, including candidate privacy protections and accommodations, and they may use AI screening as part of recruitment.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, lead triage and swarming, and serve as Incident Commander during major outages across Salesforce, NetSuite, CPQ, EISS, and other critical SaaS apps. This is a hands-on leadership role that combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage/restoration, drive dynamic swarming with domain teams and vendors, coordinate communication to stakeholders, and facilitate blameless post-incident reviews with actionable follow-ups. Requirements include 5+ years in Incident Management/SRE/NOC/IT Ops, strong ITIL Incident Management knowledge, experience leading Sev 0–2 incidents, and familiarity with tools like Incident.I/O, PagerDuty, and Datadog, plus understanding of SaaS integrations (Salesforce, NetSuite, CPQ); nice-to-have items include ITIL 4, automation skills, and familiarity with SRE concepts. The role offers a hybrid Poland arrangement with a base salary range of zł171,000– zł257,000 plus potential bonuses and benefits, and Zendesk emphasizes equal opportunity, diversity, and a candidate privacy program.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Atlassian offers flexible work arrangements (office, home, or hybrid) and can hire people in any country where it has a legal entity. They are seeking a Head of Global Field Marketing to join the Marketing Leadership team. The Head will develop and execute a comprehensive global field marketing strategy to drive revenue growth across Atlassian’s product portfolio, overseeing regional strategies blending ABM, field events, partner marketing, and executive engagement. The role collaborates closely with sales and cross-functional partners to create programs that drive revenue across Commercial and Enterprise segments, with analytics measuring revenue growth and pipeline impact. It also requires leading a high-performing regional team, developing talent, partnering with Marketing Operations to manage pipeline processes and technology, collecting data to measure ROI across regional channels, and understanding the global field marketing landscape.

Atlassian offers flexible work options, letting employees choose to work in an office, from home, or in a hybrid arrangement to support family and personal goals. The company can hire people in any country where it has a legal entity. Atlassian is seeking a Head of Global Field Marketing to join the Marketing Leadership team and drive revenue growth across its portfolio of products. The role will oversee regional field marketing strategies that blend account-based marketing, field events, partner marketing, and executive engagement, and will collaborate with sales to create account-level plans for top strategic accounts while leading a regional team. Responsibilities include partnering with marketing operations to optimize pipeline, collecting data to measure ROI and pipeline impact, and understanding the global field marketing landscape.

Atlassian offers flexible work options—office, remote, or hybrid—with hiring in any country where we have a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a skilled Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com) for enterprise customers. The role serves as the technical authority post-sale, responsible for onboarding, complex integrations, and system architecture to ensure customers realize maximum value. Responsibilities include leading technical deep-dive sessions, mapping the DX platform into customers' workflows, and designing custom solutions and integrations to meet unique business requirements. It also entails providing trusted advisory on best practices, gathering feedback to inform the product roadmap, and collaborating with Product and Engineering to address friction points.

Atlassian offers flexible work locations and hires in any country where it has a legal entity. The DX Solutions Engineering Team is seeking a Solutions Architect to drive adoption and long-term growth of the DX product and to serve as the technical authority for enterprise customers after the sale. Responsibilities include leading technical implementation with Customer Success Managers, driving onboarding, complex integrations, and system architecture to ensure a smooth transition from evaluation to production. The role involves architecture and strategy work—deep-dive sessions to map the DX platform to a customer’s goals and workflows—designing tailored solutions and integrations, and providing consultative guidance through deployment. The architect will act as a trusted advisor on DX analytics and deployment practices and will collect feedback to inform the product roadmap with Product and Engineering teams.

Atlassians can choose to work in an office, from home, or a hybrid arrangement, with virtual interviews and onboarding, and the company hires in any country where it has a legal entity. Atlassian's products—Jira Software, Confluence, and Jira Service Management—help teams collaborate and execute, and are used by the Fortune 500 and thousands of companies worldwide, including NASA and Deutsche Bank. The Mid-Market sales role manages a portfolio of mid-sized customers, identifying cloud-first growth opportunities, cross-sell and user expansion, and partnering with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to drive revenue and advocate for customers. Key duties include developing and executing strategic account or territory plans, building relationships with C-level executives, understanding client needs, negotiating contracts, providing accurate forecasts, and collaborating with internal teams to ensure customer success, with travel as needed. The role emphasizes operating within Atlassian's values, guiding customers to deploy and scale Atlassian solutions, and running strategy plays to uncover opportunities across complex sales cycles in a cross-functional environment.

At Atlassian, employees can work from an office, home, or a combination, with global hiring where there is a legal entity and virtual interviews and onboarding as part of being a distributed-first company. The company’s agile & DevOps, IT service management, and work management software—such as Jira Software, Confluence, and Jira Service Management—helps teams collaborate and deliver results, and is used by the majority of the Fortune 500 and over 300,000 companies worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, cross-sell and expand usage, nurtures relationships, achieves revenue targets, and acts as a customer advocate by feeding feedback to product and engineering to enhance the customer experience. All responsibilities are carried out in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, reflecting a TEAM commitment to guiding Atlassian deployments at scale while upholding Atlassian values. The role involves developing and executing named account or territory plans, building executive relationships, understanding client needs, delivering sales presentations, negotiating contracts, providing accurate forecasting, staying current on industry trends, traveling as needed, and serving as the main contact and escalation point while running strategy plays across complex sales cycles with cross-functional coordination.

- Atlassian offers flexible work options—office, home, or a mix—and hires people globally with virtual interviews and onboarding as part of its distributed-first approach. - The company aims to unleash the potential of every team with agile & DevOps, IT service management, and work management software, including Jira Software, Confluence, and Jira Service Management, used by Fortune 500 firms and many others. - The Mid-Market sales role involves managing a portfolio of mid-sized customers, identifying cloud-first sales opportunities, driving expansion, nurturing relationships, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, while advocating for customers by feeding feedback to product and engineering teams. - The role requires developing and executing named Account or Territory plans, creating strategic sales plans to meet targets, qualifying leads, building relationships with C-level executives, understanding client needs, presenting solutions, negotiating contracts, and closing deals. - You will provide accurate forecasting, stay informed about industry trends, travel to meet clients as needed, build territory strategies, serve as the main contact for designated accounts, run strategy plays, manage complex sales cycles, and coordinate with internal teams to ensure customer success.

Atlassian supports flexible work locations and global hiring, enabling employees to work from anywhere with a legal entity in place. Its products—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and are used by Fortune 500 companies and organizations like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales role focuses on managing a portfolio of 45–75 accounts with 200–10,000 seats, carrying a $2–4M annual quota, and leading cross-functional deal teams to drive net-new growth and expansion. The role emphasizes customer advocacy, collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, and uses MEDDPICC (or similar) to qualify and win complex opportunities while building executive relationships and providing accurate forecasting. Responsibilities include identifying cloud-first opportunities, cross-selling and expansion, negotiating pricing, sourcing leads, traveling for meetings, and staying informed about industry trends and competitors to maintain a competitive edge and help customers deploy Atlassian at scale in line with Atlassian values.

At Atlassian, employees can work in an office, from home, or a mix, and the company hires in any country where it has a legal entity. Atlassian's agile, DevOps, IT service management, and work management software (including Jira Software, Confluence, and Jira Service Management) help teams collaborate and deliver quality results, with customers ranging from Fortune 500 companies to NASA, Audi, and Deutsche Bank. The Mid-Market sales team targets mid-sized customers (200-10,000 seats) with cloud-first opportunities, cross-sell and expansion, and an annual quota of $2-4M, while advocating for customers by feeding feedback to product and engineering. The role involves owning 45-75 accounts, leading cross-functional deal teams, building executive relationships across IT and business units, and applying MEDDPICC-style qualification to win complex opportunities. Responsibilities also include sourcing and qualifying leads, accurate forecasting, negotiating contracts, occasional travel, and collaborating with channel, marketing, product, and customer success to maximize satisfaction and maintain a competitive edge.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer-support workflows. As part of the AI/ML Platform team, you’ll design production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, partnering with ML researchers, applied teams, and product managers to scale GenAI features safely and measurably. Key responsibilities include building benchmarking frameworks for LLMs, implementing an LLM Proxy with routing, safety filters, caching, rate limiting, and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and costs, and developing evaluation suites and gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Requirements include 5+ years building and running production ML systems or backend platforms, hands-on experience with LLM systems and inference-serving, strong Python and distributed systems skills, experience with Kubernetes, Docker, cloud platforms, and monitoring/observability tooling, and the ability to design evaluation pipelines and communicate tradeoffs; preferred qualifications include experience with LLM vendors, agentic orchestration, cost attribution, or an advanced degree in ML/NLP. Location is Pune, India (onsite) with hybrid work arrangements, and Zendesk emphasizes equal opportunity, diversity and inclusion, with accommodations available for applicants with disabilities; AI may be used to screen applications.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

Zendesk is hiring a Principal Technical Program Manager in Product Development to lead multiple complex cross-functional AI Agent programs that deliver measurable business outcomes and align with Level 1–3 OKRs, keeping an end-to-end view of value creation and proactively mitigating delivery risks. The role involves autonomously initiating, structuring, and executing programs, owning strategy and governance from kickoff through delivery, and driving the OKR narrative with clear progress. You will identify cross-functional dependencies early, design end-to-end execution plans, manage governance forums and escalation paths, and communicate with executive presence while mentoring others and scaling program management practices. Basic qualifications include substantial experience leading complex software/engineering programs, the ability to manage multiple programs with broad dependencies, strong planning and risk management, decision-making, and the use of AI/LLMs to accelerate delivery, along with data analytics and proficiency with Jira/Confluence and agile/Lean practices. The role is hybrid (part in-office, part remote), and Zendesk emphasizes equal opportunity and diversity, provides a candidate privacy notice, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk seeks a dynamic Principal, Business Transformation to join the Transformation & Operations Excellence team, driving cross-functional programs that accelerate enterprise performance and scale to deliver the company’s strategy. The role owns high-priority initiatives from planning through execution, partnering with senior leaders, private equity owners, and consultants to ensure alignment with goals and to deliver sustained business outcomes, including AI-first initiatives when applicable. Responsibilities include turning ambiguous visions into execution-ready initiatives, driving governance and cross-functional engagement, acting as a strategic thought partner, building and leading the program team, tracking success, and communicating with the Executive Leadership Team and Board. Requirements include 7–10 years in related fields, a track record of delivering large-scale programs (ideally AI-driven), strong cross-functional collaboration and risk management, executive presence, and relevant certifications; and the role requires being located in Mexico City or State of Mexico with a hybrid work arrangement. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may occur for applications, and is an equal opportunity employer that provides accommodations as needed.

- The role is Manager, AI Delivery at Zendesk’s Professional Services, leading a team of 6–10 consultants to deliver quick time-to-value and guide customers through AI configuration and optimization, blending deep product authority with people leadership. - The mission is to manage and grow a high-performing AI Delivery team that delivers fast, measurable outcomes on Zendesk AI, setting strategy, standards, and operating rhythm while ensuring proper staffing, clear project scope, and rapid removal of blockers, in alignment with Sales, Customer Success, and Product to boost adoption, satisfaction, retention, and expansion. - Overarching objectives include scaling the AI Delivery organization through hiring and coaching, delivering predictable outcomes and value with on-time, within-scope projects, and driving cross-functional alignment for a repeatable AI go-to-customer motion using insights to improve packaging and forecasting. - Strategic responsibilities encompass building a scalable AI Delivery operating model, owning capacity and staffing strategy, driving outcome-based execution, leading cross-functional handoffs and roadmaps, and developing the team’s capability and product authority at scale. - Qualifications require 7+ years in Professional Services/Tech Account Management in enterprise SaaS (with 2+ years in people management), go-to-customer/GTM experience in enterprise tech, adoption analytics experience, a bachelor’s degree (AI strategy or PM certifications preferred), demonstrated AI product expertise and cross-functional influence, and strong communication; the role is located in Karnataka or Maharashtra with hybrid work.

Zendesk is transforming customer experience and employee services with its unified Resolution Platform, powered by AI and cloud technology to enable smarter, more personal interactions. The Solutions Consultant will partner with customers to design and demonstrate AI-powered CX solutions, translating AI capabilities into clear, measurable business value. Responsibilities include leading technical and business discovery, architecting AI-enabled CX deployments, building integrations with Zendesk APIs and major cloud platforms, and collaborating with Sales, Product, Engineering, and Customer Success to drive ROI and AI adoption. Requirements include 3+ years in presales/solutions consulting or related AI/SaaS/CX roles, hands-on experience with pilots and POCs, knowledge of AI technologies (LLMs, NLP, automation), and strong communication and stakeholder storytelling, with willingness to travel. Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants, and notes that AI may be used in screening as part of their process.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Manager, AI Success Strategists to scale the AI-driven Resolution Platform by leading a 6–10 person team of strategists who translate product capabilities into measurable customer outcomes. The role owns end-to-end delivery of customers’ AI roadmaps, ensuring consistent execution across accounts, maintaining recurring outcome-driven cadences, and driving adoption, retention, and expansion metrics (GRR/NRR). Key duties include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and governance guidance for responsible AI. Qualifications require 7+ years in enterprise SaaS-related customer success or similar fields with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), GTM experience, predictive adoption analytics, cross-functional influence, strong communication, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role offers a hybrid work arrangement with partial in-office requirements, Zendesk’s commitment to diversity and inclusion, and notices about AI screening and accommodations for disabilities.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the technical leader for the team, defining architecture, execution strategy, and a long-term roadmap while building a feature-rich system to help admins onboard, adopt, and manage Zendesk products and enable internal integrations. The role emphasizes engineering excellence, owning system design across multiple systems, serving as a key architect to deliver reliable, secure, performant, and scalable solutions, modernizing the data platform, and designing sophisticated event-driven architectures. You will collaborate with Product, Design, and Engineering Leaders to set 1–2 year roadmaps, proactively identify and mitigate risks, drive large-scale improvements, build reusable components, lead code reviews, and own end-to-end delivery of mission-critical features with high quality and performance. The position entails mentoring senior engineers, promoting a culture of learning and engineering excellence, conducting strategic research and best-practices adoption, participating in on-call rotations after training, leading agile ceremonies, and providing 2+ year strategic technical leadership. Qualifications include 15+ years of frontend experience in enterprise SaaS, 12+ years with JavaScript/TypeScript and React/Redux at an architectural level, expertise with Cypress/Jest/React Testing Library, REST/GraphQL API design, autonomous delivery, multi-tenant SaaS architecture, and strong communication; the listing notes Pune as the base with a hybrid in-office requirement while also indicating location restrictions to Karnataka or Maharashtra, and Zendesk’s commitment to equal opportunity, AI screening, and accommodations.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or a mix to support personal priorities. They hire in any country with a legal entity, and the DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com). The role involves serving as the solution expert throughout the sales cycle to help close critical enterprise deals by solving complex problems with Atlassian’s products. Responsibilities include leading technical evaluations with Account Executives, conducting proofs-of-concept and pilots to demonstrate value and feasibility. Additional duties encompass technical discovery, consultative questioning, tailored solution design, trusted advisory on deployment and analytics integrations, and capturing feedback to inform product improvements and roadmaps.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or a combination to support their personal goals and priorities. The company can hire in any country where it has a legal entity. The DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com). The role involves leading technical evaluations with Account Executives, including proofs-of-concept and pilots, to clearly demonstrate platform value and technical feasibility. Responsibilities also include technical discovery, consultative questioning, designing tailored solutions that integrate APIs with client workflows, acting as a trusted advisor on deployment and analytics, and providing feedback to Product and Engineering to inform roadmap priorities.

- Atlassian offers flexible work options—office, remote, or a hybrid arrangement—and hires in any country where it has a legal entity. - The company is seeking a Pre-Sales Solutions Engineer for the DX Solutions Engineering Team to help grow the DX product (getdx.com). - The role acts as the solution expert throughout the sales cycle, aiming to solve enterprise prospects' most complex business problems using Atlassian products to help close deals. - Responsibilities include leading technical evaluations with Account Executives, conducting POCs and pilots, and driving discovery, strategy, and consultative questioning to understand client needs and workflows, as well as designing tailored API-integrated solutions. - It also involves serving as a trusted advisor on deployment methodologies and analytics, and providing feedback to Product and Engineering to inform enhancements and roadmap priorities.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where they have a legal entity. The DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com) and help close critical deals. The role leads all technical aspects of the sales cycle, including proofs of concept and pilots, to clearly demonstrate value and technical feasibility. It involves technical discovery, consultative questioning about engineering workflows and tooling, and designing tailored solutions to integrate the company's APIs with complex client processes. The position also acts as a trusted advisor on deployment best practices and analytics integrations, while capturing prospect feedback to inform product enhancements and roadmap priorities.

Atlassian is a distributed-first company with flexible work locations, virtual interviews, and hiring in any country where it has a legal entity. Its intern program runs 12 weeks (May–Aug or June–Sept 2026), offering hands-on technical training, mentorship, and social connections, and is not eligible for F1/J1 or work sponsorship. The program aims to empower students for a successful Atlassian career through a holistic training and growth approach. The MBA internship in Platform Product Marketing focuses on serving State, Local, and Education (SLED) customers after the GovCloud FedRAMP Moderate launch, providing a chance to shape strategy for this new government-focused area. Responsibilities include market research on SLED customer needs, competitive analysis, creating marketing assets for public sector audiences, gaining exposure to B2B marketing and cross-functional go-to-market work, and presenting recommendations to senior leadership across marketing, sales, and product management.

At Atlassian, you can work where you collaborate best, with virtual interviews and hiring in countries with a legal entity, reflecting a distributed-first approach. The Intern program runs for 12 weeks (May–August or June–September 2026) and blends hands-on training, mentorship, and social connections, but is not eligible for F1/J1 or sponsorship. The MBA intern will join the Platform Product Marketing team during a pivotal time after the launch of Atlassian Government Cloud (FedRAMP Moderate), focusing on US government customers and exploring non-US opportunities, specifically addressing State, Local, and Education (SLED) audiences. Responsibilities include market research on SLED customers, competitive analysis, and helping create marketing assets and campaigns tailored to public sector audiences, with exposure to best practices in B2B product marketing and cross-functional collaboration. The role culminates in presenting findings and strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian is transforming software development and serves customers worldwide (including NASA, Nike, Pixar, and Tesla) with over 236,000 customers; the Account Executive role will join the Japan team to help the largest accounts scale their Atlassian investments. The position involves building and implementing an account-based sales strategy to improve adoption of a select portfolio of Enterprise products and services. AEs act as customer promoters, sharing experiences and feedback with product and engineering to optimize the customer experience, and coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, able to prioritize resources and apply the Enterprise Sales process to Atlassian’s model, including developing named account or territory plans to maximize expansion and ensure customer success while maintaining full account ownership. The role requires collaboration with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies, work with Advisory Service on technical initiatives and business outcomes, and build strong relationships with internal stakeholders, partners, and key customers to maximize customer health and retention.

Atlassian is revolutionizing the software development industry and serves over 236,000 customers worldwide, including major brands like NASA, Nike, Pixar, and Tesla; this Account Executive role is for the Japan team and targets the largest accounts. The role focuses on account-based selling, building and implementing strategies to expand adoption of select products and services within the Enterprise customer base, and acting as a promoter for customers by sharing experiences with product and engineering teams to improve the customer experience. A successful Account Executive is consultative, solution-oriented, and strategic, able to prioritize resources and align with Atlassian's sales model to meet customer needs. Responsibilities include developing named account or territory plans to maximize expansion opportunities and ensure customer success, maintaining full account ownership, and coordinating with Solution Engineers, Inside Sales, Channel, and Renewal teams. The role requires close collaboration with Advisory Services, partnering with Renewals to maximize customer health and retention, and establishing productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian emphasizes flexible, distributed work with virtual interviews and hiring in any country where there is a legal entity. The Atlassian Intern program offers hands-on training, mentorship, and professional growth in a 12-week paid internship (May–Aug or Jun–Sept 2026), with no eligibility for F1/J1 and no work sponsorship. The Platform Product Marketing MBA Intern role comes as Atlassian expands post-Government Cloud and FedRAMP Moderate into US government customers and explores non-US opportunities. The internship focuses on State, Local, and Education (SLED) customers, offering a chance to shape the company’s approach in a new public-sector area alongside marketers, product managers, and sales leaders. Key responsibilities include market research on SLED buyers, competitive analysis, creating marketing assets and campaigns for the public sector, exposure to B2B go-to-market practices, and presenting strategic recommendations to senior leadership.

Atlassian supports flexible, distributed work and conducts all interviews virtually, hiring in any country where it has a legal entity. The Intern program combines hands-on training, mentorship, and social connections to empower students for a successful Atlassian career, with a 12-week paid internship in 2026 and no F1/J1 sponsorship. The MBA internship sits in the Platform Product Marketing team, aligning with the launch of Atlassian Government Cloud and its FedRAMP Moderate offering as Atlassian expands to US government customers and explores non-US opportunities, focusing on State, Local, and Education markets. You’ll gain hands-on experience in market and competitive research, messaging, and strategy development while collaborating with experienced marketers, product managers, and sales leaders. Responsibilities include conducting market research on SLED customers, analyzing competition, creating marketing assets for the public sector, learning B2B product marketing and go-to-market best practices, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian is distributed-first with flexible work locations, and all interviews are conducted virtually; they hire in any country where they have a legal entity. The Intern program is a paid 12-week internship (May–Aug or Jun–Sept 2026) that includes hands-on training, mentorship, and social connections, but it does not sponsor visas and is not eligible for F1/J1. The role is in the Platform Product Marketing team as an MBA intern at a pivotal time after the Atlassian Government Cloud launch, expanding to US government customers and exploring non-US opportunities. You’ll help define the approach for State, Local, and Education customers and work with experienced marketers, product managers, and sales leaders to drive growth in the public sector. Responsibilities include market research on SLED challenges and buying behavior, competitive analysis to identify differentiation, creating marketing assets and campaigns for public sector audiences, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian operates as a distributed-first company with flexible work options, virtual interviews, and hires in any country where it has a legal entity. The Intern program offers hands-on technical training, mentorship, and social connections to help students build a successful career, runs 12 weeks in 2026 (May–August or June–September), and does not sponsor visas (not eligible for F1/J1). The MBA internship is with the Platform Product Marketing team, taking place as Atlassian expands its FedRAMP Moderate Government Cloud and explores US and non-US government opportunities. Interns will help define how Atlassian addresses the needs of State, Local, and Education customers through market research, competitive analysis, and strategy development. They will gain exposure to B2B marketing best practices, collaborate cross-functionally, present findings to senior leadership, and contribute to growth in the public sector.

Atlassian is transforming software development and serves customers worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers total. The Account Executive role in Japan focuses on helping the largest accounts scale their investments by building and implementing sales strategies to boost adoption of select products and services among the enterprise base. The role also acts as a customer promoter, sharing experiences and feedback with product and engineering teams to optimize the customer experience, coordinating with Channel Partners, Product Specialists, and Marketing. The AE maintains full account ownership, develops named account or territory plans for expansion and customer success, and collaborates with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies. They work with Advisory Service to understand technical initiatives, maximize customer health and retention with the Renewals team, and build productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is revolutionizing the software development industry and helping teams worldwide—such as NASA, Nike, Pixar, and Tesla—through software and collaboration, with over 236,000 customers. The Account Executive role in Japan is to help the largest accounts scale their Atlassian investments and drive adoption of select products and services across the enterprise base. AEs act as consultative promoters, sharing customer experiences with product and engineering teams to optimize the customer experience, while coordinating with Channel Partners, Product Specialists, and Marketing. They develop and implement named account or territory plans to maximize expansion opportunities and ensure high levels of customer success, maintaining full account ownership and aligning with Solution Engineers, Inside Sales, Channel, and Renewal teams. They collaborate with Advisory Service and the Renewals team to understand technical initiatives and business outcomes, maximize customer health and retention, and build productive relationships with internal stakeholders, solution partners, and key customers.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

Zendesk is hiring an SMB Account Executive to grow the SMB SaaS base by hunting new opportunities, closing deals of varying sizes, and building relationships across teams to align solutions with customer goals. The role focuses on driving revenue, acquiring new customers, nurturing relationships, cross-selling, using data and customer history to prospect and retain clients, articulating product benefits, leading competitive sales cycles, maintaining a strong Salesforce pipeline, forecasting accurately, and collaborating with internal teams to hit KPIs. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS sales or solution engineering with a proven target achievement, strong presentation and negotiation skills, account management and prospecting abilities, an entrepreneurial mindset, and familiarity with Salesforce and Clari. The position offers a hybrid work setup with part-time onsite presence and remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accessibility, notes that AI may be used in screening, and provides accommodations for disabilities along with contact information for requests.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.