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The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers supported by agentic AI and a world-class platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, recommending integrations and automation to improve alignment and speed, embedding Miro in existing systems, and delivering proactive, insight-driven adoption guidance. They also lead change management and scaling by enabling internal champions, supporting Centers of Excellence, navigating organizational change, and co-facilitating Quarterly Business Reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles with strong API/integration fluency, analytics and executive-level facilitation skills, willingness to travel up to 25%, and a global benefits package including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, all within a culture that values diversity, belonging, and collaboration.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers collaborating to transform how teams work and innovate with agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for lasting value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration and automation opportunities, guiding embedding of Miro into existing systems, proactive platform health monitoring and adoption analytics, change management and scaling across departments, supporting Centers of Excellence with governance and deployment at scale, and collaborating on quarterly business reviews to demonstrate ROI. Requirements are 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead adoption and change initiatives, expertise in platform analytics, executive facilitation skills, familiarity with collaboration tooling, and willingness to travel up to 25%. The company offers benefits such as equity, wellbeing and equipment allowances, and an annual Learning & Development stipend, and it emphasizes belonging, diversity, and collaboration across a global workforce with a Recruitment Privacy Policy.

The Professional Services team at Miro helps Enterprise customers achieve outcomes via the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and Miro’s platform. The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. What you’ll do includes designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, embedding Miro into customers’ systems, and proactively monitoring health, usage, and feature adoption; you’ll also equip internal champions for scaling, support Centers of Excellence, and guide governance and deployment at scale to make Miro a strategic pillar. You’ll collaborate with Customer Success Managers to co-facilitate Quarterly Business Reviews, provide adoption reporting and business outcome analytics, and influence customer strategy to support renewals and growth; the role requires 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, and the ability to lead change management and executive-level workshops, with travel up to 25%. Miro offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a global, diverse, inclusive culture and a mission to empower teams to create the next big thing.

The Professional Services organization at Miro supports Enterprise customers to achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers collaborating closely with clients. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation opportunities, monitoring platform health and adoption, and providing proactive optimization and governance guidance. Requirements include 5+ years in enterprise SaaS in consulting, technical account management, or related roles, strong fluency with APIs and integrations, data-driven platform analytics, executive facilitation skills, and up to 25% travel. Miro offers global benefits such as equity, a wellbeing benefit, a learning stipend, and a diverse, inclusive culture aligned with its mission to empower teams to create the next big thing.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers collaborating to embed AI-powered capabilities and Miro’s platform into customers’ workflows. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include guiding workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration strategies and automation to accelerate value, embedding Miro into existing systems, proactively monitoring platform health and usage, leading change management and scaling with internal champions and Centers of Excellence, and co-facilitating Quarterly Business Reviews with Customer Success to demonstrate ROI. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency with APIs and enterprise IT ecosystems, experience in workflow optimization and change management, data-informed analytics, and the ability to work independently with up to 25% travel. Benefits and culture include equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive environment; Miro emphasizes collaboration and belonging and highlights location-specific benefits on its Global benefits board.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value. Responsibilities include designing Discover–Define–Deliver workflows, recommending integration and automation opportunities, guiding embedding into existing systems, proactively monitoring health and adoption, and enabling scale and governance via CoEs and QBRs with ROI validation. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, a proven ability to lead workflow optimization and change management, and travel up to 25%. The role offers a global benefits package (equity, wellbeing, equipment allowance, and a learning stipend) and a diverse, collaborative culture, with Miro emphasizing belonging and inclusion and providing information about life at Miro and its Recruitment Privacy Policy.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management tools, and it’s the #1 time management add-on for Jira in the Atlassian ecosystem. They’re hiring a Product Manager for Loop’s Recommendations Skill, a continuous, AI-led planning layer that ingests signals, generates insights, applies planning rules, and surfaces explainable recommendations with governance and approval workflows. The role covers end-to-end product strategy and roadmap for the Recommendations Skill, including signal-to-action flow, surface presentation, governance, batch re-evaluation, and integration of competitive analysis and enterprise discovery. Ideal candidates have 3–5 years building AI/ML systems in complex organizations, deep experience with enterprise decision-making, experience with AI recommendation systems or rules engines, and a focus on trust, explainability, auditability, and user-centric design. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, growth opportunities, and a commitment to equal opportunity and an inclusive culture.

Tempo serves 30,000+ customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams move from vision to value. Since 2007 it has evolved from a time-tracking tool into the #1 time management add-on for Jira and is a trusted name in the Atlassian ecosystem, committed to continuous innovation and helping the world work smarter. The role is Product Manager for Loop's Recommendations Skill, an AI-driven planning layer that handles signal ingestion, insight generation, rule-based evaluation, recommendation creation, governance and approvals, and batch re-evaluation as conditions change. The ideal candidate has 3-5 years delivering AI/ML systems in complex organizations, deep familiarity with enterprise planning and governance, experience with AI recommendation systems or decision automation, and a focus on trust through explainability, auditability, and calibration, plus fluency with concepts like demand management, competitive intelligence, portfolio governance, scenario planning, and risk-prioritized prioritization. Tempo offers a remote-first environment, unlimited vacation in many locations, comprehensive benefits, professional development opportunities, diverse teams, equal opportunity employment, and asks applicants to submit resumes in English.

Atlassian supports flexible work locations (office, home, or hybrid) and hires globally wherever there is a legal entity. The role is Manager of the Enterprise Solutions Architect team for DX, leading a high-performing group of technical advisors to grow the DX product (getdx.com) and serving as a bridge among Customer Success, Product, and Engineering leadership to align with enterprise needs. Team development involves recruiting, onboarding, mentoring, and fostering a culture of technical excellence, consultative selling, and continuous learning. The role includes hands-on implementation strategy and support as a player-coach on high-stakes deals, overseeing POCs and pilots to map DX capabilities to enterprise outcomes, and standardizing scalable implementation playbooks while managing the distribution of SAs across customers. It also requires cross-functional advocacy as the Voice of the Customer in leadership meetings, partnering with Product and Engineering to prioritize the roadmap based on friction observed during sales, and defining and tracking KPIs for the SA team.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally wherever they have a legal entity. As Manager of the Enterprise Solutions Architect team for DX, you will lead technical advisors to drive the DX product's growth and serve as a bridge between Customer Success, Product, and Engineering leadership. Team development entails recruiting, onboarding, mentoring, and fostering a culture of technical excellence, consultative selling, and continuous learning. You will provide implementation strategy and support as a player-coach on high-stakes deals, oversee POCs and pilots, and translate DX capabilities into enterprise business outcomes. You will also standardize playbooks, manage resource allocation across enterprise and strategic customers, act as the Voice of the Customer in leadership meetings, partner to prioritize roadmap items, and define KPIs for the SA team.

At Atlassian, you can work in-office, from home, or in a hybrid setup, and the company hires globally with virtual interviews as part of its distributed-first approach. Atlassian is seeking a Principal Strategy and Business Operations to partner with leaders in Enterprise Foundations, which provides a robust cloud platform for enterprise customers. The role involves collaborating with product, go-to-market, analytics, and finance to prioritize roadmaps, deliver strategic recommendations, and drive growth through financial and analytical modeling, while defining OKRs and tracking progress. You’ll lead cross-functional initiatives from concept to delivery, acting as a quarterback to diagnose problems and ensure strong performance reporting. Requirements include 10+ years in a high-growth software/tech BizOps or related field, executive-level communication, self-starting, comfort with ambiguity, and financial modeling; optional but nice-to-have skills include SaaS/platform experience, SQL, and BI tools.

At Atlassian, you can work where you want—office, home, or a mix—and the company hires globally wherever it has a legal entity, with interviews and onboarding conducted virtually as part of being distributed-first. The Principal Strategy and Business Operations role will partner with leaders in Enterprise Foundations to build a robust cloud platform that meets enterprise needs and supports their transition to the cloud. You’ll own projects from inception to delivery, deliver strategic, data-driven recommendations, help prioritize product roadmaps, and drive growth by collaborating with product, go-to-market, analytics, and finance teams. On day one, you should have 10+ years in high-growth software/tech in BizOps or consulting/investment banking, be able to contribute to executive-level decision-making, and bring a structured, hypothesis-driven approach to problem-solving and financial modeling. Nice-to-have but not required: experience in SaaS or platform business models, SQL, and BI tools like Tableau.

Atlassian is investing in its public sector vertical, partnering with NASA, VA, the Air Force, state and local governments, and major Federal Systems Integrators, while serving over 250,000 customers worldwide. The Public Sector Enterprise Advocate role focuses on deeply understanding customers, nurturing and expanding relationships, and driving value through strategic account planning and migration to Atlassian’s FedRAMP cloud. You will act as the customer account lead, coordinating support from channel partners, solutions engineers, and other teams to shepherd customers through their Atlassian journey. You will serve as a critical liaison between executives in product and engineering and the customers to influence the roadmap and continuously improve the customer experience. Qualifications include 8+ years of federal software sales with strategic account management, strong government relationships and contracts knowledge, SaaS-focused customer-first success, proficiency with CRM/pipeline analytics, and the ability to collaborate cross-functionally and advise C-level customers, reporting to the Director of Federal Sales.

At Atlassian, the public sector is a major focus with partnerships across NASA, the Department of Veterans Affairs, the Air Force, state and local governments, and large Federal Systems Integrators, serving over 250,000 customers, with Public Sector Enterprise Advocates helping the largest government customers scale their Atlassian investments. The role involves deeply understanding how customers use Atlassian products, nurturing existing relationships, building new ones, and driving value through strategic account planning and migrating customers to Atlassian’s FedRAMP cloud. You will be the customer account lead, orchestrating all support and cross-functional teams (Channel Partners, Solutions Engineers, etc.) to guide the customer journey. You’ll serve as a critical liaison between executives in product and engineering and the customers to shape the roadmap and continuously improve the customer experience. The ideal candidate has 8+ years of federal software sales experience in strategic account management, strong government relationships, deep knowledge of government contracts, a consultative SaaS mindset, CRM and analytics proficiency, and a willingness to challenge the traditional sales model and advocate for the public sector.

Atlassian is expanding its public sector focus, partnering with NASA, the Department of Veterans Affairs, the Air Force, many state and local governments, and the largest Federal Systems Integrators, serving over 250,000 customers worldwide. Public Sector Enterprise Advocates work with government customers to scale their Atlassian investments, deeply understanding how they use the suite, nurturing relationships, and performing strategic account planning, including guiding migrations to the FedRAMP cloud. They act as the customer account lead, orchestrating cross-functional teams such as Channel Partners and Solutions Engineers to support the customer's Atlassian journey. They function as a critical liaison between executives in product and engineering and customers to help shape future roadmaps and improve the overall customer experience, while being customer-obsessed and resourceful. The role requires 8+ years of federal software sales experience, strong government relationships and procurement knowledge, success in customer-first SaaS, consultative enterprise engagement, proficiency with CRM and analytics, a willingness to challenge the traditional sales model, cross-department collaboration, and the ability to advise C-level customers, reporting to the Director of Federal Sales.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is looking for a motivated Digital Inside Sales Representative to join its team, acting as a product expert and the “voice of the customer” to guide both new and existing customers through a seamless buying journey in a high-velocity environment. The role focuses on articulating Zendesk’s value to informed buyers and driving conversions through lead management, consultative discovery calls, and product demonstrations that illustrate ROI, while maintaining strong SLAs. Key responsibilities include handling a high volume of inbound leads via phone, chat, email, and virtual meetings; advocating for customers; meeting weekly activity, pipeline, and revenue goals; and collaborating with the team to hit revenue targets and improve playbooks. Basic qualifications include 2+ years of professional sales experience with a proven track record, excellent written and verbal English, the ability to multitask in a fast-paced environment, and a hybrid requirement of in-office work 3 days per week after training; preferred qualifications include SaaS/tech experience, enthusiasm for Zendesk technology, and a blend of strategic thinking and day-to-day execution. Zendesk emphasizes inclusivity, a flexible hybrid work arrangement, and states that AI screening may be used, as it remains an equal opportunity employer committed to diversity with accommodations available for applicants with disabilities.

Zendesk is seeking an experienced Sales Specialist for Northern Europe with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center as a Service. The role involves collaborating with Account Executives, pre-sales, and partners; engaging with vendors to align on best practices; running customer discovery calls; partnering with AWS and Amazon Connect AEs; and maintaining regular forecast cadences. Key qualifications include a minimum of seven years in cloud contact center sales, fluency in English and German, proven channel sales experience, experience selling at the C-level, a track record of meeting targets and proactively pursuing new opportunities, with technical knowledge of Zendesk and Amazon Connect considered a plus. What we offer includes a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. Zendesk emphasizes equal opportunity and global diversity, supports hybrid and flexible work arrangements, and provides reasonable accommodations for applicants with disabilities, while noting that AI screening may be used in the hiring process.

Zendesk is seeking a dynamic Senior Principal, Business Transformation to lead high-priority, cross-functional strategic initiatives that translate corporate strategy into executable programs, partnering with senior leaders and external stakeholders as needed. The role encompasses end-to-end planning and execution, governance, business case development, organizational design and change management, and driving sustained business outcomes, including large-scale AI-first transformation efforts. Responsibilities include turning ambiguous visions into concrete initiatives, guiding cross-functional teams, delivering data-backed recommendations to executives, building senior relationships, and developing systems to track initiative success and communicate progress. Candidates should have 10-14 years of relevant experience, a proven record of delivering complex programs (ideally including AI-driven transformation), strong communication and executive presence, risk management skills, and certifications such as PMP, Prosci, or Lean Six Sigma are a plus, with English fluency and a Mexico City location requiring a hybrid schedule (2-3 days in office). Zendesk also notes AI may screen applicants, emphasizes a hybrid, inclusive culture, and offers accommodations for disabilities as part of being an equal opportunity employer.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace, with a team of strategic advisors, implementation experts, and technical account managers enabling collaboration, building, and innovation powered by agentic AI and the platform. The Engagement Manager role supports the Go-To-Market organization by acting as the subject matter expert for Professional Services, developing and positioning offerings, and driving a healthy services pipeline, bookings, and a global portfolio aligned to customer needs. Day-to-day duties include aligning with sales on priority accounts, leading customer discovery and proposal development, orchestrating pilots, handling post-sale handoff, and optimizing both one-time and recurring service offerings, effectively bridging Sales promises to Delivery execution. Requirements include 5+ years of SaaS consulting/delivery experience with Fortune 500 clients, 2+ years in a pre-sales role shaping large engagements, strong communication and executive presence, familiarity with AI and agentic workflows, change management, and willingness to travel up to 25%. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), a diverse and collaborative culture with location-specific benefits, and a mission to empower teams to create the next big thing.

The Professional Services team at Miro focuses on helping Enterprise customers achieve outcomes through the Innovation Workspace, with a mix of strategic advisors, implementation experts, and technical account managers. The Engagement Manager position supports Go To Market efforts by positioning Professional Services, building a healthy services pipeline, aligning Sales and Delivery, and leading customer discovery, pilots, and post-sale handoffs. Responsibilities include business development, pre-sales solutioning and proposals, driving value through customer discovery workshops, managing delivery scope, nurturing long-term client relationships, and orchestrating partner collaborations while incubating AI-native solutions. Delivery oversight is part of the role, providing subject matter expertise to delivery teams, managing multiple strategic clients, and proactively mitigating risks to customer success, with requirements of 5+ years of SaaS consulting and 2+ years in pre-sales, strong communication, AI tooling familiarity, and up to 25% travel. Miro offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and a diverse, inclusive culture, with a mission to empower teams to create the next big thing, supported by its global footprint of employees and hubs.

The Professional Services team at Miro helps Enterprise customers achieve outcomes through the Innovation Workspace, with a multidisciplinary group of strategic advisors, implementation experts, and technical account managers supported by agentic AI on Miro’s platform. The Engagement Manager role is to support the Go To Market organization, act as the subject matter expert for positioning services, build a healthy services pipeline and global portfolio, and bridge the Sales promise to Delivery by aligning with sales, leading discovery and pilots, coordinating post-sale handoffs, and mobilising delivery teams. Key responsibilities span business development (pre-sales discovery, solutioning, proposals, customer workshops, pilots, and post-engagement nurturing with measurable outcomes), solution orchestration (partner ecosystem management and AI-native solutions), and delivery oversight (guiding consultants, managing multiple strategic clients, and proactively mitigating risks). Candidates should have 5+ years of SaaS consulting/service delivery with Fortune 500 clients, 2+ years in pre-sales for complex engagements, strong communication and executive presence, familiarity with AI and agentic workflows, change management experience, cross-functional leadership, and up to 25% travel. The role offers global benefits including equity, wellbeing support, equipment allowance, and a learning and development stipend, within a diverse, collaborative, and inclusive global team focused on empowering teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, implementation experts, and technical account managers leveraging agentic AI on Miro’s platform. The Engagement Manager role supports the Go To Market organization by positioning and scaling Professional Services offerings, acting as the subject matter expert, and driving a healthy services pipeline, bookings, and a global portfolio aligned with customer needs. You will align with sales on priority accounts, lead customer discovery and proposal development, orchestrate pilots, manage post-sale handoffs, optimize service offerings, and bridge the sales promise with delivery. Requirements include 5+ years of SaaS consulting/service delivery for Fortune 500 clients, 2+ years in pre-sales, strong strategic and communication skills, experience with AI and agentic workflows, change management, cross-functional leadership, and up to 25% travel. Benefits include a global package (equity, wellbeing, equipment allowance, and L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams with belonging and inclusion.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, pairing strategic advisors, implementation experts, and technical account managers to enable collaboration and innovation powered by agentic AI on the Miro platform. The Engagement Manager role supports Go-To-Market efforts by serving as the subject‑matter expert for Professional Services, shaping and scaling offerings, aligning with sales on priority accounts, and leading discovery, pilots, proposal development, and post‑sale delivery handoffs. Responsibilities include business development, pre‑sales activities, running customer discovery workshops, orchestrating pilots, maintaining a healthy services pipeline, owning metrics (bookings, retention, expansion, outcomes, satisfaction), nurturing client relationships after engagements, and coordinating with partners while incubating AI‑native solutions. The role provides delivery oversight across multiple strategic clients, proactively identifying and mitigating risks, and requires 5+ years in SaaS consulting/delivery and 2+ years in a pre‑sales environment, strong communication and change management skills, and familiarity with AI, prompt engineering, agentic workflows, and low/no‑code tooling, plus up to 25% travel. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, with a global, diverse, inclusive culture at Miro and information about location-specific benefits and recruitment privacy policies.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, implementation experts, and technical account managers working together—powered by agentic AI and Miro’s world-class platform. As an Engagement Manager, you will support the Go-To-Market organization by positioning Professional Services, building a healthy services pipeline and bookings, aligning with sales leadership on priority accounts, and leading customer discovery, proposal development, pilots, and post-sale handoffs to delivery, effectively bridging sales promises to execution. You will own business development and pre-sales activities, navigate and orchestrate the partner ecosystem, incubate repeatable AI-native solutions, contribute to service offerings and delivery methodologies, and provide delivery oversight across multiple strategic clients while proactively mitigating risks. Requirements include 5+ years of SaaS consulting/service delivery with Fortune 500 clients, 2+ years in a pre-sales environment, strong communication and executive presence, experience with AI and agentic workflows, change management, cross-functional leadership, and willingness to travel up to 25%. Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, and emphasizes a diverse, inclusive culture aligned with its mission to empower teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, combining strategic advisors, implementation experts, and technical account managers powered by agentic AI on Miro’s platform. The Engagement Manager role supports Go To Market by positioning and scaling Professional Services, owning the services pipeline, and aligning with sales on priority accounts, pilots, post-sale handoff, and a global portfolio of one-time and recurring offerings. Responsibilities include leading customer discovery workshops and pre-sales activities, developing solution scopes and proposals, orchestrating customer pilots, managing delivery handoffs, providing delivery oversight, and mitigating risks to ensure successful projects. Requirements include 5+ years of SaaS consulting/delivery with Fortune 500 clients, 2+ years in a pre-sales environment, strong communication and executive presence, experience with AI and agentic workflows, and willingness to travel up to 25%. Benefits include equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a culture focused on belonging, collaboration, diversity, and opportunities for growth.

The Professional Services organization at Miro focuses on ensuring Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, implementation experts, and technical account managers collaborating to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s platform. As an Engagement Manager, you will support Go To Market by positioning Professional Services, driving a healthy services pipeline and bookings, and managing a global portfolio of one-time and recurring offerings aligned to customer needs, while coordinating with sales leadership on priority accounts. Your day-to-day includes leading customer discovery and proposal development, orchestrating pilots, enabling post-sale handoff and delivery mobilization, optimizing the service offerings, and providing delivery oversight while managing multiple strategic clients and partner ecosystems. Requirements include 5+ years of SaaS consulting/delivery experience with Fortune 500 clients, 2+ years in pre-sales shaping large engagements, strong executive-level communication, comfort with AI and agentic workflows, and willingness to travel up to 25%. What’s in it for you: a global benefits package with equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture at a company that serves 100M+ users and 250,000 companies.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve outcomes through the Innovation Workspace, combining strategic advisors, implementation experts, and technical account managers powered by agentic AI and Miro’s platform. As an Engagement Manager, you’ll support Go To Market efforts, act as the subject matter expert for positioning Professional Services, drive the services pipeline and global portfolio, and lead alignment with sales on priority accounts, discovery, proposals, pilots, and post-sale handoff. You’ll also manage delivery by providing subject matter expertise, overseeing delivery teams across the full lifecycle, nurturing client relationships post-engagement, coordinating with partners, and incubating AI-native solutions while contributing to service offerings and methodologies. The role requires 5+ years of SaaS consulting/delivery experience, 2+ years in a pre-sales environment, strong communication and executive presence, experience with AI and change management, cross-functional leadership, and willingness to travel up to 25%. Miro offers benefits such as equity, wellbeing perks, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about life at Miro and recruitment privacy.

The Professional Services organization at Miro helps enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, implementation experts, and technical account managers, powered by agentic AI and the platform. The Engagement Manager role supports Go To Market efforts by positioning Professional Services, building a healthy services pipeline, and managing a global portfolio while aligning with sales and delivery. Day-to-day duties include leading pre-sales activities, customer discovery and solutioning, running pilots, coordinating post-sale handoffs, and overseeing delivery across multiple strategic clients with partner collaboration to deliver AI-native solutions. Requirements include 5+ years of SaaS consulting/delivery experience, 2+ years in a pre-sales role, strong communication and executive presence, familiarity with AI and low/no code tooling, change management, and up to 25% travel. Benefits include equity, a wellbeing program, equipment allowance, and a learning and development stipend, alongside Miro’s emphasis on diversity, inclusion, and belonging, with details on recruitment privacy policy.

Tempo Software is a leading Atlassian Marketplace app vendor serving over 30,000 customers worldwide, focusing on time management, resource planning, and budget management, with automation and machine learning to simplify time logging. Its mission is to help modern product and engineering teams work better and provide deep insights into how time is spent to plan, manage, and deliver results. The company is hiring a results-driven Account Executive to manage the full sales cycle—from prospecting to closing deals and maintaining strong client relationships—working with cross-functional teams to tailor solutions and drive revenue. Requirements include 3+ years in sales or related roles, a proven quota-achieving track record, strong communication and negotiation skills, CRM experience, a bachelor’s degree (preferred), and English & German language skills. Benefits include a flexible remote-first culture, unlimited vacation in many locations, training and WFH reimbursements, optional in-person meet-ups, potential travel to international offices, and a commitment to equal opportunity employment.

Tempo is a leading, award-winning Atlassian Marketplace vendor serving 30,000+ customers worldwide, offering integrated time management, resource planning, and budget management tools that leverage automation and machine learning to streamline time logging and provide deep insights for better planning and delivery. The Account Executive role involves managing the full sales cycle, working with cross-functional teams to understand customer needs, deliver tailored solutions, and drive revenue growth. Key responsibilities include outbound prospecting and inbound inquiries, product demos and consultative presentations, pipeline management and CRM upkeep, contract negotiation, and building long-term client relationships that support retention and upsell. Requirements include 3+ years in sales, business development, or account management with a proven quota track record, strong communication and negotiation skills, CRM experience (Salesforce or HubSpot), the ability to thrive in a fast-paced environment, a bachelor’s degree (preferred), and English and German language skills. Tempo offers remote-first work, growth opportunities, and generous benefits such as unlimited vacation, training and WFH reimbursements, health/dental/vision coverage, optional in-person meet-ups, travel to international offices, and is an equal opportunity employer.

Tempo is a large, award-winning Atlassian Marketplace vendor serving 30,000+ customers worldwide, offering integrated time management, resource planning, and budget management tools powered by automation and machine learning to streamline time tracking and provide deep leadership insights. They are seeking exceptional candidates to join their global teams as they continue to innovate and expand into new ecosystems. The Account Executive will manage the full sales cycle—from prospecting and qualifying leads to closing deals and maintaining strong client relationships—working with cross-functional teams to tailor solutions and drive revenue growth. Key responsibilities include outbound and inbound prospecting, product demonstrations, CRM-based pipeline management, contract negotiations, and building long-term client relationships while supporting onboarding and customer success. Requirements include 3+ years in sales/BD/AM with a proven quota track record, strong communication and negotiation skills, CRM experience, English and German language ability, and a bachelor’s degree preferred, with Tempo offering a remote-first culture, competitive benefits, and equal opportunity employment.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help organizations work better. Founded in 2007, Tempo started as a time-tracking tool and has grown into the #1 time management add-on for Jira, becoming a trusted name in the Atlassian ecosystem through product development and acquisitions. The role is a GTM Engineer in an AI-first environment with a small expert team, offering freedom, flexibility, and the chance to build outbound and inbound systems at scale within a well-funded company. You’ll build AI-powered revenue generation systems (prospect research, personalized messaging, lead scoring), data pipelines and dashboards, predictive models for churn and expansion, and composable GTM integrations with real-time, event-driven workflows. Requirements include 5+ years in relevant technical roles in B2B SaaS, experience building AI agents and prompts, RAG/vector DB experience (e.g., Supabase, Pinecone), and strong JavaScript/Python, SQL, API and event-driven architecture skills; benefits include remote-first work, unlimited vacation, comprehensive benefits, growth opportunities, and a commitment to equal opportunity.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, offering a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting, and it began in 2007 as a time-tracking tool before becoming the #1 time management add-on for Jira in the Atlassian ecosystem. The company is hiring a GTM Engineer to build AI-first revenue systems at scale within an established, well-funded organization, offering significant freedom, impact, and a small expert team. The role includes building autonomous AI systems for prospect research, personalized messaging, follow-ups, lead scoring and enrichment, AI-powered content across touchpoints, intent-based triggers, and in-app/chat automations. It also encompasses data pipelines and intelligence, with real-time dashboards, predictive models for churn and expansion, automated lead routing, lifecycle triggers, and a composable GTM architecture using event-driven workflows and reusable automation patterns. Candidates should have 5+ years in data/software/revenue operations or similar, experience with AI agents, API integrations, prompt engineering, RAG/vector databases, JavaScript/Python, SQL, REST, and a proven track record of driving revenue KPIs; Tempo offers a remote-first culture, generous benefits, growth opportunities, and a commitment to equal opportunity employment.

GitKraken is the DevEx platform used by more than 40 million developers and 100,000 organizations, combining built-in AI and workflow orchestration to streamline collaboration and accelerate productivity across desktop, CLI, IDE, web, and mobile with seamless integrations to leading Git providers, issue trackers, and AI solutions. The role is Enterprise Account Executive, responsible for managing and growing GitKraken’s largest enterprise customers and closing initial deals with new logos, requiring at least five years of new business sales and a proven revenue track record. You’ll need experience selling to developer and engineering leadership, familiarity with dev tools like GitHub, GitLab, Azure DevOps or Visual Studio, Docker, and Jenkins, plus a proven ability to develop and execute growth strategies within existing customers. Key responsibilities include building relationships across disparate teams at net new logos and select existing customers, documenting business goals and tech stacks, increasing adoption through an outreach strategy with champions, helping craft a winning playbook, and coordinating with Product, Product Marketing, Customer Success/Support, and Finance to address questions. The package includes competitive compensation with performance-based increases, flexible PTO, company-paid travel after 1 year and every five years, paid holidays, top-of-the-line equipment, generous parental leave, health/dental/vision coverage, a Great Place to Work certification, hybrid or remote work in the Americas West or Scottsdale, AZ, and an explicit equal opportunity employment statement highlighting diversity.

Zendesk is seeking a Technical Architect within the Professional Services & Global Engagement team to be the technical authority for strategic global customers, focusing on architectural design and seamless system integrations to ensure robust, scalable foundations for AI-driven customer experience. You’ll lead customer solutioning with SMEs, drive technical discovery, design and present proofs of concepts, and collaborate cross-functionally with consultants, support, and account management while feeding field feedback to influence Zendesk’s product roadmap. Basic qualifications include 6+ years in the SaaS software industry with hands-on programming experience (Ruby, Python, Java, C#, or JavaScript), deep experience with RESTful APIs, and the ability to work in-office 3x per week with AMER time flexibility across AMER, APAC, and EMEA. Preferred qualifications include Zendesk expertise, relevant certifications (Zendesk Administrator or App Developer), global/cross-functional experience, and a strong innovative, analytical mindset. Location is limited to Karnataka or Maharashtra, India with a hybrid work model; Zendesk may use AI screening in the hiring process and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role is Manager of Technical Architecture at Zendesk, leading the Technical Architecture team in Global Managed & Professional Services and shaping the technical engines behind billions of conversations. The candidate should be an established, customer-centric leader who mentors, motivates, and defines repeatable standards while engaging with customers daily. Responsibilities include strategic leadership of Functional Consulting Services, staff development to improve utilization/productivity/quality, ownership of billable deliverables, and driving global expansion and offerings/methodology improvements to hit bookings and revenue targets. Basic qualifications require 3+ years managing teams, 6+ years delivering consulting or programming (Ruby/Python/Java/JavaScript), a track record in business/process transformation, a Bachelor’s (MBA preferred), and the ability to work in the Karnataka or Maharashtra office 3x/week with rotating hours across AMER/APAC/EMEA. Preferred qualifications include SaaS experience, top-tier project management and negotiation skills, and Zendesk product experience; the role is hybrid with onsite part-time schedule and Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk is hiring a Staff Security Engineer (P8) for the Threat Prevention Engineering team within its Cyber Defense Fusion Center to lead large-scale security initiatives that blend AI, automation, and intelligent customer experiences. You’ll tackle AI capability gaps, accelerate delivery velocity, close control coverage gaps after a new team integration, and modernize legacy systems toward cloud-native architectures. You’ll own the AI strategic roadmap, architect and operate cloud-native security data infrastructure (detection pipelines, log management, telemetry, and data rehydration) at enterprise scale, lead multi-phase migrations, and build automation-first workflows with AI-assisted triage. Requirements include 8+ years in security or software engineering at staff or senior scope, production-grade Go and/or Python, containerized workloads on Kubernetes/EKS, strong security fundamentals, and experience building security data pipelines and shipping AI/agentic workflows while mentoring others; preferred qualifications include MCP or agentic AI integrations, familiarity with EDR/SIEM/SOAR, and relevant certifications. The role is hybrid in Krakow, Poland, with two days per week in the office, a base annual salary range of zł304,000– zł456,000 plus potential bonuses or incentives, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening possible in candidate evaluation.

This role is for a backend Ruby on Rails engineer joining a collaborative, self-organizing team to build and enhance the ITSM product’s core backend functionality. You’ll design, develop, test, and maintain scalable Rails backend services and APIs, own features and bug fixes end-to-end, and collaborate with product, design, and engineering teams while participating in code reviews, prototyping, and production issue resolution. Requirements include professional Rails backend experience, strong fundamentals, clean and well-tested Ruby code, the ability to work independently on defined tasks while collaborating on complex challenges, and strong communication with a proactive, growth-oriented mindset and openness to using AI tools. The Poland base salary range is zł179,000 to zł269,000, with actual compensation based on experience and capabilities and potential bonuses or benefits communicated during the offer stage. Zendesk emphasizes customer experience and inclusive culture, supports hybrid and remote work, is an equal opportunity employer committed to diversity and inclusion, and notes that AI may be used in screening; accommodations for applicants with disabilities are available upon request.

Zendesk is seeking an Account Executive in Portugal with a proven B2B and preferably AI sales background to grow the business by acquiring new customers and expanding existing partnerships. The role focuses on driving top-line revenue, cross-selling to maximize account value, nurturing key relationships, using data and customer insights to improve prospecting and retention, and creating quarterly territory plans to increase market share. It requires leading complex, value-centric sales cycles with proof-of-concept stages, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship while collaborating with internal teams to optimize sales strategy. Qualifications include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting or exceeding targets, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Portuguese, Spanish, and English and the ability to travel are also required. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may be used in the application process, and affirms its equal-opportunity stance with accommodations available for applicants with disabilities.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer for the Engineering Productivity Test team in Singapore to build AI-powered tooling and services that improve how engineers test, validate, and release software, reducing friction and increasing quality at scale. The team develops development tools, test frameworks, and streamlined workflows to raise the quality bar through automation and repeatable testing practices, helping teams catch issues earlier and move faster. Daily work includes building and evolving AI-powered capabilities, owning core testing services and frameworks, creating fast and reliable testing infrastructure, collaborating with product and platform engineers, and mentoring others while enabling adoption through clear documentation. Candidates should have experience applying AI/LLM-assisted approaches, strong software engineering fundamentals, familiarity with end-to-end testing ecosystems, proficiency in internal tooling languages, and solid CI/CD and troubleshooting skills, with bonuses for observability and operating internal services. Zendesk supports a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a curious GTM Enablement Associate to diagnose performance gaps, design and deliver enablement experiences, and explore how AI can make enablement smarter and more effective. The role involves partnering with sales, revenue operations, and other stakeholders to own end-to-end programmes from needs analysis through launch and measurement, with a bias for iteration. Requirements include at least 2 years in a sales/revenue enablement role, proven ability to design and deliver programmes from scratch, familiarity with enablement tools (Highspot, Seismic, Gong), and a growth-minded, collaborative, AI-ready mindset; nice-to-have SaaS/tech experience and knowledge of sales methodologies. Benefits include a supportive team, opportunities to impact GTM performance, space to experiment, and location flexibility in London, Dublin, or Lisbon, with competitive compensation and benefits. Zendesk emphasizes diversity and inclusion, hybrid work, and notes AI screening may be used; accommodations are available for applicants with disabilities or disabled veterans.

Zendesk is seeking a Senior Sales Operations Manager for Sales Development to partner with the VP of Sales Development and shape the global operating rhythm as the organization scales. You’ll lead global planning (headcount, capacity, coverage design, funnel analysis, quota alignment) and partner with regional xDR analysts to ensure consistent performance management, reporting, and execution across all regions. You will own and evolve reporting and insights on activity, pipeline generation, conversion trends, and funnel velocity, while designing AI-enabled workflows for lead scoring, routing, and outreach processes. The role requires coordinating cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to implement strategic initiatives and improve cadence, data quality, and process discipline. Candidates should have 5–7 years in Sales Ops or related roles, be a trusted partner to senior sales leadership in global contexts, have SDR/BDR/xDR operations experience and hands-on AI tool experience (Claude Code, OpenAI Codex), with strong communication skills; Zendesk notes that AI screening may be used in hiring, supports a hybrid work model, and is an equal opportunity employer with accommodations available.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-enabled implementations of the AI Resolution Platform, guiding customers through configuration and optimization to achieve quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, steering customers through complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value by driving AI adoption and operational excellence, serve as the customer’s AI technical expert, and deliver end-to-end projects on time with clear scope and stakeholder alignment. Key responsibilities include delivering technical guidance, enabling change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating across teams to align the AI Roadmap and remove blockers. Requirements include 3+ years in consulting/Professional Services, enterprise SaaS experience, use of adoption analytics and success plans, a related bachelor’s degree (advanced degrees or certifications in AI strategy or project management are preferred), strong program management and communication skills, plus a hybrid in-office/remote work arrangement and Zendesk’s commitment to DEI, with AI-based screening and accommodations as applicable.

The principal analyst leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for Zendesk, solving unique and complex problems with data, models, experiments, and frameworks while setting direction with high autonomy. Their remit covers strategy and standards (roadmaps, playbooks, governance, experimentation), advanced WFM (forecasting, capacity/hiring, intraday, scheduling strategies), QA analytics (frameworks, calibration, integration of speech/text analytics), and insight, automation, and tooling (executive dashboards, data models, data quality, AI-assisted analytics) with cross-functional execution. They drive cross-functional programs and pilots end-to-end, act as a WFM/QA Center of Excellence voice, and manage risk, compliance, and change management, measuring success through forecast accuracy, SLA/ASA performance, QA calibration, customer outcomes, and ROI from improvements. Core competencies include strategic and systems thinking, analytical rigor, experimental design, stakeholder management, executive storytelling, change leadership, and ethical AI risk awareness, with preferred Six Sigma/Lean and project management experience. Qualifications require 8+ years in contact center operations with deep WFM/QA expertise, proficiency with WFM/QA platforms, strong data skills (Excel/BI/SQL; Python/R a plus), familiarity with CX metrics, and the role requires hybrid/remote work from Mexico City or Estado de Mexico with periodic travel, plus no direct people management or budgeting responsibility.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships with top-tier customers and expanding existing partnerships to increase impact. The role entails driving top-line revenue from new enterprise customers, cross-selling to existing accounts, nurturing senior-level relationships for retention, using data insights and adoption history to improve prospecting and retention, and creating quarterly territory plans to increase market share. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales with a proven track record of exceeding targets, experience navigating complex sales cycles and renewals, selling to VP/C-level executives, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The candidate should maintain a robust pipeline and accurate forecast, lead multi-month, value-centric deals with proofs of concept, secure executive sponsorship, and collaborate with internal teams to optimize sales strategies and execution. Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems to screen applications, and offers accommodations for applicants with disabilities; interested applicants can apply via the Zendesk careers page or contact peopleandplaces@zendesk.com for accommodations.

- Atlassian offers flexible work locations (office, remote, or hybrid) and hires in any country with a legal entity. - They are hiring a 1st line Sales Manager reporting to the EMEA Mid-Market Sales leader to oversee a DACH mid-market team of 6-8 Mid-Market sellers. - The role involves developing and managing a DACH sales organization with tailored mid-market strategies, long-term key account relationships, and revenue targets. - Responsibilities include building a world-class group of sellers, recruiting and developing talent, identifying capability gaps, mentoring, setting performance goals, onboarding new Account Executives, and collaborating with internal teams to improve processes and customer satisfaction. - The role also requires analyzing sales data and market trends, conducting performance evaluations, and staying informed about industry trends and competitors to drive growth in the enterprise segment.

At Atlassian, employees can work in the office, from home, or hybrid, giving them flexibility to support family and personal goals, and the company hires in any country where it has a legal entity. The future team is a 1st-line Sales Manager reporting to the EMEA Mid-Market Sales leader, overseeing a DACH mid-market sales team of 6–8 Mid-Market sellers. The role focuses on developing and managing a sales organization for the DACH market, crafting customised mid-market sales strategies, fostering long-term key-account relationships, and achieving revenue targets. As sales manager, you’ll build a world-class team, recruit and develop talent, close capability gaps, and contribute to developing future sales leaders, while leading and guiding the team to meet targets and implementing strategic plans to grow market share. You’ll also recruit and onboard new Account Executives, collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve processes and customer satisfaction, analyze sales data and market trends for opportunities, conduct regular performance evaluations, and stay informed about industry trends, competitors, and market dynamics in the enterprise segment.

Zendesk is seeking a Machine Learning Scientist Intern to develop, evaluate, and deploy novel ML/AI models that power intelligent automation and scalable customer-service solutions, working with engineers, product managers, and cross-functional teams. The role involves researching and prototyping state-of-the-art NLP/ML models for intent detection, auto-assist, chatbots, and agent routing; designing offline/online experiments (including A/B tests); and productionizing ML solutions with data pipelines, scalable serving, and monitoring, while analyzing large multilingual datasets and sharing knowledge across a global audience. Key challenges include enriching conversations with language detection and sentiment analysis for proactive routing, automating interactions and knowledge-base driven chatbots, optimizing real-time routing across languages and regions, and iterating via large-scale A/B testing and model updates, while exploring architectures like retrieval-augmented generation and few-shot/fine-tuning to expand use cases and operationalizing models with drift detection. Requirements include an MSc or PhD in computer science, electrical engineering, math, or related fields, a strong foundation in statistics and ML, Python with PyTorch preferred, DL/NLP experience as a bonus, and excellent communication plus a collaborative, growth-oriented attitude. The tech stack includes Python and Ruby, AWS infrastructure with PyTorch, AWS Batch and MetaFlow, data in S3, RDS MySQL, Redis, Elasticsearch, Snowflake, and Aurora, and deployment on Kubernetes with Docker and Kafka for streaming, all within Zendesk’s hybrid, inclusive culture and commitment to fair hiring practices.

Zendesk is evolving into an AI-first organization and seeks a Global Service Desk Manager to oversee Tier 1/2 IT support, bridging technical excellence with a human-centered employee experience and data-driven decision-making. The ideal candidate is a growth-minded, tech-savvy leader with a critical-thinking mindset who sees failures as opportunities for systemic optimization and is curious about emerging AI. Key duties include managing daily global Tier 1/2 operations, coordinating escalation paths to maximize First Contact Resolution, analyzing OKRs/KPIs to drive process improvements, partnering to automate manual workflows, developing global SOPs, mentoring a diverse team, and aligning schedules across AMER, APAC, and EMEA. Basic qualifications require a Bachelor's in IT/CS or related field (or equivalent), 5+ years in IT service desk, 3+ years in a supervisory role in a global setting, experience with follow-the-sun T1/T2 support, and familiarity with Slack, Okta, Google Workspace, Networking, macOS, and Zoom; preferred qualifications include Zendesk experience and proven AI/automation implementations. Zendesk emphasizes a hybrid, inclusive culture, commitment to diversity and equal opportunity, transparency about AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is seeking an upbeat, motivated Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, building a pipeline for Account Executives in a fast-paced SaaS environment. Responsibilities include making a strong first impression, responding to inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a collaborative team environment, and meeting monthly quotas of qualified opportunities. Requirements are the ability to understand customer requirements and identify Zendesk solutions, multi-tasking and time management, excellent written skills, and a Bachelor’s degree. Desired qualifications include 1–2 years of sales or internship experience (Software/SaaS a plus), proven success in meeting targets, strong time management, high-energy team player, Salesforce experience, and fluency in English. The role is hybrid with in-office time determined by the hiring manager; Zendesk supports diversity and inclusion, may use AI screening, and provides accommodations for disabilities and veterans upon request.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Founded in 2007, Tempo started as a time-tracking tool and became the #1 time management add-on for Jira, expanding within the Atlassian ecosystem through tools and acquisitions. The role is for a front-end developer on Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems and build Atlassian plugins used by thousands of people globally. Requirements include 4+ years of front-end experience, 1+ year with TypeScript and React, a CS-related degree, strong TS/JS/CSS/HTML skills, experience building complex UIs, usability and performance focus, and the ability to work autonomously, with Java/Kotlin as a plus. Tempo offers a remote-first environment, unlimited vacation, strong benefits and growth opportunities, and a commitment to equal opportunity; please submit your resume in English.

Tempo serves over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The company aims to empower teams with innovative, heart-centered technology and seeks to continuously innovate its products while helping the world work smarter, not harder. The Front-end Developer role for Structure for Jira Cloud requires 4+ years of frontend experience, TypeScript/React, strong UX and performance focus, and the ability to work autonomously and remotely, with responsibilities including writing testable code, unit tests, code reviews, and cross-team collaboration. Tempo offers a remote-first environment, unlimited vacation, extensive benefits, training reimbursements, social activities, optional in-person meetups, travel opportunities, and a commitment to equal opportunity with applications requested in English.

With 30,000+ customers including a third of Fortune 500, Tempo provides integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better from vision to value. Since its 2007 origins as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded within the Atlassian ecosystem. The role is a front-end developer for Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems and deliver a premier Atlassian plugin. Requirements include 4+ years of frontend experience, 1+ year of commercial TypeScript/React development, a CS/SE degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, English proficiency, and the ability to work autonomously and remotely; Java/Kotlin is a plus. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits and training reimbursements, growth opportunities, a diverse collaborative culture, and a commitment to equal opportunity for all qualified applicants.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams deliver value from vision to execution; it began in 2007 as a time-tracking project and has grown into the #1 time management add-on for Jira within the Atlassian ecosystem. The company is remote-first with unlimited vacation in most locations, a range of benefits, and a culture that emphasizes impact, innovation, collaboration, and making work smarter, not harder. The role is for a focused front-end developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems and build Atlassian plugins used by thousands worldwide. Responsibilities include writing efficient TypeScript/JavaScript client-side code, creating unit tests (and occasional integration and performance tests), code reviews, and solving problems with attention to user experience, security, and performance. Requirements include 4+ years in front-end development for commercial software, 1+ year with TypeScript and React, a Computer Science or Software Engineering degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, upper-intermediate English, the ability to work autonomously and with incomplete specifications, and a plus for Java/Kotlin; please submit your resume in English.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, while being the #1 time management add-on for Jira. Since its founding in 2007 as a time-tracking tool, Tempo has expanded into the Atlassian ecosystem and continues to innovate to help teams work smarter, with a remote-first culture and a broad range of benefits, including unlimited vacation in most locations, comprehensive health benefits, training reimbursement, and travel to international offices. The role is for a passionate front-end developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems rather than merely closing issues. Responsibilities include writing efficient, readable TypeScript/JavaScript client-side code, creating unit tests, performing code reviews, and optimizing for user experience, security, and performance while collaborating to maintain Atlassian plugins used by thousands of users. Candidates should have 4+ years of front-end experience, 1+ year with TypeScript and React, a CS-related degree, strong TS/JS/CSS/HTML, good usability sense, upper-intermediate English, the ability to work autonomously, and knowledge of Java/Kotlin is a plus.