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deep insights into the Atlassian community

SmartBear emphasizes the importance of quality in software development, providing solutions that enhance visibility and automation for faster delivery of high-quality software. The company, trusted by over 16 million users from 32,000 organizations, is looking for an Associate DevOps Engineer to support their infrastructure, automation, and CI/CD initiatives. This role offers an opportunity for early-career individuals to work with real-world cloud infrastructure while learning best practices and contributing to DevOps projects. Candidates should have 0.6–2 years of relevant experience, strong programming skills (preferably in Python), and foundational knowledge of AWS, Terraform, Kubernetes, and CI/CD tools. SmartBear promotes an inclusive workplace culture, offering mentorship, work-life balance, and opportunities for professional growth.

Zendesk is seeking a RevOps Deal Support Sr. Specialist to enhance commercial success by driving deal velocity and ensuring compliance within a collaborative team. The role involves processing sales orders, providing guidance on contract compliance, and troubleshooting sales-related inquiries while collaborating with cross-functional teams. Ideal candidates should have 2-4 years of experience in sales operations, demonstrate proficiency in CRM tools like Salesforce, and possess strong organizational and communication skills. Preferred qualifications include experience with billing platforms and a background in B2B SaaS business models. The position offers a hybrid work model, allowing flexibility while requiring some in-office attendance, and Zendesk is committed to fostering diversity and inclusion in the workplace.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform, utilized by over 100,000 organizations, aiming to enable widespread software contribution and co-creation. The company fosters a culture where AI enhances productivity and efficiency, encouraging every team member to integrate AI into their workflows. In the role of Senior Director of Sales Execution and Operations, responsibilities include managing sales forecasting, pipeline reviews, and analytics to support growth targets while collaborating with various internal functions. The ideal candidate should possess extensive experience in sales operations leadership within hypergrowth environments, as well as a strong analytical background and a collaborative approach to leadership. GitLab promotes an inclusive and equitable workplace, providing a remote work culture and emphasizing non-discrimination in employment practices.

GitLab is an open-core software company offering a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations, aiming to empower contributions from all users to accelerate human progress in software development. The company is seeking an experienced CLM Administrator to optimize their Contract Lifecycle Management system, ensuring compliance and efficiency across business units. Ideal candidates should have a strong technical background, particularly with CLM systems, and be capable of improving processes, managing projects, and collaborating with stakeholders in a remote setting. GitLab supports a high-performance culture valuing continuous learning and knowledge exchange, providing benefits for health, well-being, and professional development. The company promotes diversity and equal opportunity in hiring, encouraging applicants from underrepresented groups to apply even if they do not meet every qualification.

Atlassian offers flexible work options for its employees, allowing them to choose between office, remote, or hybrid work arrangements. The company conducts virtual interviews and onboarding, reflecting its distributed-first approach. The Cloud support team is dedicated to assisting Standard and Premium customers, with the Support Engineer role centered on diagnosing and resolving technical issues through chat. Successful candidates should be self-motivated, possess strong problem-solving and customer service skills, and be willing to work EMEA business hours, including weekends. Key responsibilities include providing support, creating knowledge base articles, and engaging in team communications to enhance technical expertise and collaboration.

Atlassian offers flexible work environments, allowing employees to choose between office-based, remote, or hybrid work settings to better balance their personal and professional responsibilities. The company operates as a distributed-first organization, conducting virtual interviews and onboarding processes in countries where they have legal entities. The Cloud support team at Atlassian is dedicated to providing exceptional support to Standard and Premium customers, requiring Support Engineers to effectively diagnose and resolve technical issues through chat support. Successful candidates must be self-motivated, possess strong customer service skills, and be available to work during EMEA business hours and weekends. Responsibilities include delivering customer support, troubleshooting issues, creating knowledge base articles, and participating in team communications to enhance expertise and collaboration.

Atlassian offers its employees the flexibility to work from home, in the office, or a combination of both, allowing them to better manage personal priorities. The company is seeking a customer champion to improve customer experience and support for its largest clients, specifically within the Enterprise Support team. This role involves collaborating with global teams, providing advanced product expertise, and conducting root cause analysis on various Atlassian products. Candidates should have at least 7 years of relevant experience in Java support and system administration, and be able to communicate effectively with customers at an executive level. Ideal applicants will also possess a solid understanding of operating systems, network technologies, and application server technologies, along with a strong ability to handle escalations and drive complex tickets to resolution.

At Atlassian, employees have the flexibility to choose their work location, whether it be in an office, from home, or a hybrid arrangement, allowing them to balance personal and family priorities effectively. The company conducts interviews and onboarding processes virtually, reinforcing its distributed-first approach. The role being offered is for a customer champion within the Enterprise Support team, focusing on enhancing customer experiences and supporting major accounts. Candidates should have over seven years of relevant experience in Java support, software services, and system administration, alongside expertise in Atlassian products and various operating systems. Additional qualifications include the ability to communicate technical details to executive-level customers, solve complex issues, and support a collaborative global team in resolving long-running tickets.

Atlassian offers flexible working arrangements, allowing employees to choose between working in an office, from home, or a combination of both, which helps them balance personal and professional priorities. The company hires globally and conducts interviews and onboarding virtually as part of its distributed-first approach. The role available is for a customer champion within the Enterprise Support team, focusing on providing advanced support and product expertise to large customers while driving improvements in customer experience. Candidates should have over seven years of experience in Java support, system administration, and operating systems, as well as the ability to communicate complex technical information to customers. The position requires expertise in Atlassian products and related technologies, along with strong problem-solving skills to manage escalations and complex support tickets.

Atlassian is seeking experienced architects and senior engineers to join its Cloud Security team. The role focuses on designing, implementing, and operating services to enhance cloud enterprise readiness. Candidates should thrive in a collaborative environment and contribute to high-quality coding while sharing innovative ideas. The position demands a pragmatic individual who can confidently express unique perspectives and work closely with the development team and other architects. Additionally, the role involves ensuring engineering excellence within the Cloud Security Organization and participating in company-wide initiatives.

Atlassian offers its employees flexibility in choosing their work environment, whether from an office, home, or a combination of both, which supports their personal and family priorities. The company is currently looking for a Senior Principal - Customer Success for Strategic Accounts to enhance product adoption and ensure that customers derive meaningful business outcomes, especially amid digital and AI transformations. This role involves closely engaging with executive stakeholders and guiding global organizations through changes, emphasizing measurable outcomes. The Customer Success team, which collaborates with various departments, focuses on value realization for notable clients like NASA and IBM. Key responsibilities include managing strategic customer relationships, creating Customer Success Plans, leading complex projects, advising on AI integration, and advocating for customer feedback to improve Atlassian’s offerings.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a mix of both, thereby accommodating personal priorities. The company is hiring for a Senior Principal - Customer Success, Strategic Accounts to enhance product adoption and ensure clients achieve tangible business results during their digital transformations. The role involves deep engagement with executive-level stakeholders and guiding organizations through complex changes while positioning Atlassian as a strategic partner. The Customer Success team focuses on helping over 300,000 global customers leverage Atlassian’s solutions, with responsibilities including developing Customer Success Plans and driving measurable outcomes. Additionally, the position requires collaboration with various internal teams and acting as a customer advocate to improve Atlassian's offerings.

Atlassian offers flexibility in work arrangements for its employees, allowing them to choose between working in an office, remotely, or a hybrid model. The company is looking for a Senior Principal - Customer Success for Strategic Accounts to enhance product adoption and ensure significant business outcomes for their key clients. This role involves engaging with executive stakeholders, focusing on measurable outcomes, and assisting organizations in navigating digital and AI transformations. The Customer Success team, which collaborates across various departments, aims to help over 300,000 customers, including major corporations like NASA and IBM, realize the value of their Atlassian solutions. Responsibilities include strategic customer management, outcome-driven success, developing customer success plans, leading complex programs, and serving as an advocate for customer needs within the company.

Atlassian offers employees the flexibility to work from various locations, including the office and home, which allows for better balance in personal responsibilities. The company is currently looking for a Senior Principal in Customer Success for Strategic Accounts to enhance product adoption and ensure key customers achieve significant business results during their digital and AI transformations. This role involves close collaboration with executive stakeholders, guiding them through complex organizational changes and fostering strategic partnerships. The Customer Success team aims to help over 300,000 global customers leverage Atlassian solutions effectively, focusing on measurable outcomes and value realization. Key responsibilities include managing strategic customer relationships, leading the development of Customer Success Plans, facilitating complex programs, and proactively addressing risks to improve the overall customer experience.

At Atlassian, employees have the flexibility to choose their work environment—either in an office, remotely, or a hybrid model—allowing them to balance personal priorities. The company is looking for a Senior Principal in Customer Success to enhance product adoption and ensure strategic customers achieve measurable business outcomes, particularly during their digital and AI transformation efforts. This role involves engaging with executive stakeholders to build trusted partnerships and develop Customer Success Plans that align with customer goals. The position also requires leadership in managing complex programs, advising on the use of AI and emerging technologies, and identifying potential risks. Collaborating with various internal teams is essential to improve customer experiences and maximize the value of Atlassian's offerings for over 300,000 global customers.

Atlassian offers flexible work options, allowing employees to choose their work environment, whether in an office or remotely, to accommodate personal and family priorities. The company conducts virtual interviews and onboarding processes, emphasizing its distributed-first culture. They are currently seeking a Senior Data Engineering Manager to lead a team focused on managing the company’s operational data store and analytics platform. This role involves hiring, coaching, and mentoring data engineers while providing technical guidance in a scalable ecosystem. The position also emphasizes championing process improvements and building a collaborative culture across departments.

Atlassian offers flexible work options, allowing employees to choose between office, remote, or hybrid setups to better accommodate personal and family commitments. The company operates as a distributed-first organization, conducting interviews and onboarding virtually. They seek a Senior Data Engineering Manager to join their Data Engineering team, responsible for managing Atlassian's operational data store and supporting numerous teams reliant on analytics for decision-making. The role entails building and leading a team of data engineers while providing technical guidance and advocating for process improvements. Successful candidates will work collaboratively with other departments and foster a culture of excellence and efficiency within their team.

Atlassian is seeking an experienced commercial counsel to join its Commercial Legal team and support enterprise customer deals in the U.S. and Canada. This remote position requires the candidate to be located in the Central, Mountain, or Pacific time zones of the United States, working closely with Sales teams and leveraging collaboration with various departments like Privacy, Trust, and Finance. The role involves negotiating enterprise cloud agreements, providing business-minded guidance on contracts, and developing training materials for Sales teams. Candidates should demonstrate ownership, collaboration, empathy, and a strong understanding of software technology trends, while also being able to navigate a decentralized organization. Overall, the position emphasizes practical legal insights over academic analysis to foster positive relationships and support business objectives.

Atlassian is seeking an experienced commercial counsel to support its Commercial Legal team, focusing on critical deals with enterprise customers in the U.S. and Canada. This remote role entails collaboration with Sales teams and customers across specific U.S. time zones and offers flexibility in work location. Key responsibilities include negotiating enterprise cloud agreements, providing business-minded legal guidance, and developing training materials for Sales teams. The ideal candidate should demonstrate ownership, strong relationship-building skills, and the ability to navigate a complex organizational structure while managing risks and multiple priorities. In addition, a solid understanding of software technology, cloud services, and creative problem-solving abilities are essential for success in this position.

Atlassian is seeking an experienced commercial counsel to join their Commercial Legal team, primarily working with the Sales team to secure deals with enterprise customers in the U.S. and Canada. The position is remote but requires candidates to be located within specific U.S. time zones. Responsibilities include negotiating enterprise cloud agreements, providing guidance on contract-related issues, and developing training materials for the Sales teams. The ideal candidate should demonstrate ownership, collaboration, and strong interpersonal skills while effectively managing multiple priorities under tight deadlines. A solid understanding of software technology and innovative thinking to provide business solutions are also essential qualifications for the role.

Atlassian offers flexible work options for its employees, allowing them to choose between office, home, or hybrid setups to better support personal and family priorities. The company is looking for an enterprise Sales Leader in the Americas, aiming to enhance customer success within its burgeoning Work Management market. This role involves leading a team dedicated to acquiring and managing large enterprise customers, developing strategic sales plans, and fostering long-term client relationships. The Sales Leader will also collaborate with various internal teams and partners to optimize sales processes and drive customer satisfaction while mentoring the sales team and recruiting new talent. Overall, this position emphasizes achieving revenue targets and staying attuned to market trends to identify growth opportunities.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, from home, or a combination of both. The company is currently seeking an enterprise Sales Leader in the Americas for its Work Management market, emphasizing customer success in the cloud. Atlassian collaborates with over 300,000 customers, including notable organizations, and aims to empower teams through innovative software solutions while fostering a supportive team culture. The Sales Leader will be responsible for managing and mentoring a team dedicated to acquiring large enterprise clients, developing tailored sales strategies, and achieving revenue goals. This role involves collaboration with various internal teams to enhance sales processes and ensure customer satisfaction, alongside managing key client relationships and staying informed about market trends.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office, home, or a hybrid setup, which supports their personal and family needs. The company is hiring an enterprise Sales Leader in AMER to drive growth in its Work Management market and manage a team focused on large enterprise customers. This role involves developing sales strategies, fostering long-term client relationships, and achieving revenue targets while collaborating with internal teams to enhance customer satisfaction. The Sales Leader will also mentor the sales team, recruit new members, and analyze market trends to identify growth opportunities. Overall, Atlassian emphasizes a collaborative culture and aims to empower teams through its innovative software solutions.

Atlassian offers employees flexibility in their work environments, allowing them to choose between office, remote, or hybrid setups to better support personal and family needs. The company is looking for a Revenue Enablement AI Learning Manager to advance the use of an AI enablement platform for their Sales and Success teams. This role involves bridging AI capabilities with practical applications, designing training programs, and ensuring teams understand how to integrate this technology into their workflows effectively. Key responsibilities include developing an AI-driven enablement strategy, creating engaging training content, and measuring the impact of the platform on productivity and engagement. Candidates should have extensive experience in enablement roles, a strong grasp of sales processes, and proficiency in AI tools, with a data-driven approach to iterating on programs based on feedback and insights.

Atlassian offers flexible working arrangements, allowing employees to choose between working in an office or remotely, which supports their personal and family priorities. The company is currently seeking a Revenue Enablement AI Learning Manager to enhance the adoption and effectiveness of their AI/Rovo-enabled platform for Sales and Success teams. This role involves developing training programs, translating AI capabilities into practical use cases, and ensuring teams are equipped to leverage AI tools for improved productivity and customer engagement. Key responsibilities also include tracking the adoption and success of the enablement platform and collaborating with cross-functional teams to align on strategies and improvements. Candidates should possess substantial experience in enablement roles, a deep understanding of sales processes, and strong communication skills, preferably with a background in AI technologies.

Atlassian’s SPEAR team focuses on enhancing the efficiency and performance of the company's product suite through innovative technology and systems. The mission is to drive cost-efficient systems that support scalable performance, reliability, and effective capacity management. As a Principal Technical Program Manager, you will lead complex technical programs aimed at improving product quality and efficiency while collaborating closely with stakeholders and technical teams. Key responsibilities include strategic planning, program management, technical collaboration, and overseeing the lifecycle of these programs. Additionally, you will manage risks and communicate project statuses to ensure successful product releases.

The SPEAR team at Atlassian focuses on enhancing the efficiency and performance of its product suite. Their mission is to develop cost-effective systems that ensure scalability, reliability, and effective capacity management. As a Principal Technical Program Manager within this team, you will lead complex technical programs that influence product quality and efficiency. Key responsibilities include strategic planning, program management focused on capacity and performance, technical collaboration, and managing the project lifecycle. Additionally, you will address risks and communicate project status to stakeholders.

Atlassian offers flexible work options for its employees, allowing them to work in the office, from home, or a hybrid of both. The company is committed to hiring globally, utilizing virtual interviews and onboarding processes to support its distributed-first approach. The Principal Backend Software Engineer on the Cloud Transition team will play a crucial role in designing and implementing backend systems for cloud initiatives, collaborating with various stakeholders, and mentoring junior engineers. Key responsibilities include developing scalable systems, optimizing performance, and ensuring best practices in software development. Candidates are expected to have significant experience in backend development, cloud technologies, and strong programming skills, along with excellent problem-solving and communication abilities.

At Atlassian, employees enjoy flexible work arrangements, allowing them to work from home, in an office, or through a hybrid model, which helps them manage personal and family commitments effectively. The Principal Backend Software Engineer on the Cloud Transition team will play a crucial role in designing and implementing backend systems for cloud initiatives, collaborating with various teams to define technical requirements and architecture. Key responsibilities include mentoring junior engineers, implementing best practices, and optimizing system performance to enhance reliability and availability. The position requires extensive experience in backend development, cloud technologies, and streaming platforms, as well as proficiency in programming languages like Java, Python, or Go. The role emphasizes strong communication skills and the ability to address complex architectural challenges while fostering a culture of continuous learning and adherence to industry standards.

Atlassian offers flexible work options, allowing employees to choose between working in an office, from home, or a hybrid model, enabling them to better manage personal and family commitments. The company is currently seeking a Demand Campaigns Manager to lead multi-channel campaigns aimed at enhancing product upgrades for its Cloud and Data Center customer base. This role involves close collaboration with various teams, focusing on optimizing the customer journey through tailored messaging and reduction of upgrade friction. Ideal candidates will have over five years of experience in B2B demand generation, strong analytical skills, and a proven track record in executing integrated campaigns. Responsibilities also include measuring campaign effectiveness, experimenting with innovative tactics, and advocating for customer experience improvements during the upgrade process.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid setups to better manage their personal and family priorities. The company is looking for a Demand Campaigns Manager, Upgrades, responsible for designing and executing multi-channel campaigns aimed at enhancing product upgrades and customer expansion within their Cloud and Data Center markets. This role involves collaboration with various teams, leveraging data and analytics to create tailored marketing strategies that enhance customer journeys and optimize conversion rates. The ideal candidate should have over five years of experience in B2B demand generation, a strong analytical background, and excellent communication skills, especially within a SaaS environment. Ultimately, the position focuses on creatively addressing upgrade challenges and delivering impactful marketing initiatives that align with customer needs and the overall buyer journey.

Atlassian offers flexible work arrangements, allowing employees to choose between working in the office, from home, or a hybrid approach to better manage personal and family priorities. The company is seeking a Senior Principal - Customer Success for Strategic Accounts, who will focus on enhancing product adoption and delivering significant business outcomes for key customers. This role involves deep engagement with executive stakeholders and guiding organizations through digital and AI transformations while ensuring customers gain maximum value from their investment in Atlassian products. Responsibilities include managing key strategic accounts, developing Customer Success Plans, and advising on the use of AI and emerging technologies. Candidates should have extensive experience in customer success and enterprise transformation, ideally with a strong background in using Atlassian solutions and tools like Gainsight and Salesforce.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office-based, remote, or hybrid work settings, facilitating better balance for personal and family commitments. The company is looking for a Senior Principal - Customer Success to enhance product adoption and achieve significant business outcomes for its strategic customers during their digital and AI transformation efforts. This role requires deep engagement with high-level executives and focuses on guiding complex organizations through change while ensuring customers derive maximum value from their Atlassian investments. Responsibilities include managing strategic customer relationships, driving measurable success, leading complex program implementations, and advising on emerging technologies. Ideal candidates should possess extensive experience in customer success and enterprise transformation, strong business acumen, and proficiency in Atlassian tools, with a preference for knowledge in IT service management and customer success planning frameworks.

Atlassian offers flexible work arrangements, allowing employees to choose between working from home, in an office, or a hybrid model to better support their personal priorities. The company is seeking a Senior Principal - Customer Success for Strategic Accounts to enhance product adoption and ensure customers achieve meaningful outcomes, especially during digital and AI transformations. This role involves deep engagement with executive stakeholders and requires the development of Customer Success Plans that align with customer business goals. Key responsibilities include guiding complex implementations, advising on emerging technologies, and serving as a voice for customers to improve products and services. Candidates should have extensive experience in Customer Success and enterprise transformation, with strong knowledge of Atlassian tools and frameworks, as well as excellent communication and problem-solving skills.

Atlassian offers flexible work arrangements for its employees, allowing them to choose between office-based, remote, or hybrid work environments to better balance personal and professional priorities. The company is currently looking for a Senior Principal - Customer Success, Strategic Accounts to enhance product adoption and drive valuable business outcomes for strategic customers, particularly during digital and AI transformations. The role requires building relationships with C-suite executives, managing complex global accounts, and delivering measurable results through strategic customer engagement. Candidates should have extensive experience in customer success and enterprise transformation, strong business acumen, and proficiency in various tools and methodologies related to customer success and project management. The ideal individual will also have familiarity with Atlassian solutions and previous experience in leveraging AI for organizational improvements.

At Atlassian, employees have the flexibility to work from various locations, allowing them to better balance personal and professional commitments. The company is currently looking for a Senior Principal in Customer Success for Strategic Accounts to enhance product adoption and ensure customers achieve significant business outcomes. This role involves deep engagement with executive stakeholders and focuses on guiding organizations through their digital and AI transformation journeys. Key responsibilities include managing strategic customer relationships, developing Customer Success Plans, leading complex implementation projects, and advocating for customer needs within the company. The ideal candidate should have extensive experience in Customer Success and enterprise transformation, along with a strong understanding of Atlassian's products and solutions.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, fostering a balance between personal and professional responsibilities. The company is hiring a Principal Customer Success Manager who will focus on helping customers realize the value of their Atlassian products through proactive engagement and proven methodologies. This role involves building deep relationships with customers to guide them in product adoption and solution expansion across multiple sectors. Atlassian values a team-oriented culture, prioritizing collaboration and customer success while supporting employees in their growth. Ideal candidates should have a strong background in customer success, familiarity with Jira and Confluence, and experience working with tools like Gainsight and Salesforce.

At Atlassian, employees have the flexibility to work from various locations, including offices or home, allowing them to manage personal and family commitments effectively. The company is currently seeking a Principal Customer Success Manager to help customers maximize their investment in Atlassian products by facilitating product adoption and long-term growth. This role involves building relationships with customers, understanding their journey, and providing proactive engagement to address challenges in areas like agile methodologies and IT services. Atlassian values teamwork and supports its employees in achieving high earnings potential through meaningful product solutions in cloud services and artificial intelligence. Candidates should have experience in customer success management, strong advisory skills, and a good understanding of Jira and Confluence, along with proficiency in relevant CRM tools.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, at home, or a hybrid of both, promoting a better work-life balance. The company is hiring a Principal Customer Success Manager to enhance customer satisfaction and engagement with their products, ensuring clients realize their investments' value. This role involves building relationships, guiding customers through various challenges, and implementing best practices across multiple Atlassian products. The team emphasizes collaboration and shared success, fostering a supportive environment where employees work together to achieve customer outcomes. Ideal candidates should have proven experience in customer success or account management, a strong understanding of Atlassian tools, and the ability to communicate complex strategies effectively.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, from home, or a mix of both, helping them balance personal and professional priorities. The company seeks a Principal Customer Success Manager who will focus on enhancing customer value from their Atlassian investments through strategic engagement and support. This role involves building relationships, understanding the customer journey, and delivering best practices to optimize product adoption and business growth. The team values collaboration and celebrates shared successes while encouraging a customer-centric approach. Ideal candidates should have a background in Customer Success or account management, strong communication skills, and familiarity with tools like Gainsight and Salesforce, in addition to being fluent in French.

Atlassian offers flexible work arrangements, allowing employees to choose their work location, whether it’s in-office, remote, or a combination of both. They are currently seeking a Principal Customer Success Manager to help customers maximize their investment in Atlassian products by facilitating product adoption and growth. This role involves building strong relationships with customers, particularly at the executive level, and guiding them through the customer journey with effective strategies and solutions. The team's approach emphasizes collaboration, shared successes, and adapting to customer needs while promoting high earnings potential through their enterprise solutions. Candidates should have proven experience in customer success, an understanding of Atlassian products like Jira and Confluence, and be fluent in French.

At Atlassian, employees have the flexibility to work from the office, home, or a combination of both, allowing them to balance personal and family priorities. The company is seeking a remote Marketing Localization Manager based in Poland to oversee localization processes and enhance the international customer experience. This role involves collaborating with the marketing team, developing project plans, and managing localization from start to finish, ensuring high-quality and timely translations. The Manager will also work with external vendors and internal stakeholders to improve workflows and educate them on localization best practices. Additionally, the position focuses on driving operational improvements, implementing new localization processes, and fostering strong relationships across teams to support regional growth.

At Atlassian, employees have the flexibility to choose their work environment, be it in-office, remote, or a hybrid approach, which supports their personal and family needs. The company is open to hiring talent globally, as long as there’s a legal entity in the respective country, with virtual interviews and onboarding processes reflecting their distributed-first model. They are currently seeking a Technical Support Engineer to enhance customer support for users in Japan. This role involves providing a high-quality customer experience through improved support methods, as well as performing tasks such as triage, root cause analysis, and debugging across various Atlassian products. New hires will undergo onboarding training to develop expertise in specific products, system technologies, and network technologies.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, from home, or a combination of both, allowing them to balance personal and family priorities. The company hires globally where it has legal entities and conducts virtual interviews and onboarding as part of its distributed-first approach. They are seeking a Technical Support Engineer to enhance customer support specifically for users in Japan. The role involves providing consistent, high-quality support through triage, root cause analysis, and debugging across multiple Atlassian products. New hires will undergo onboarding training to specialize in specific products and technologies, contributing to a loyal customer base for Atlassian's brand.

Atlassians have the flexibility to work in the office, from home, or a hybrid of both, allowing them to prioritize personal and family commitments. The company operates as a distributed-first organization, conducting virtual interviews and onboarding for candidates worldwide, with a physical office in Sydney, Australia. As a Senior Software Engineer, the role involves designing and optimizing AWS backend storage solutions, ensuring high-performance and reliability for critical applications. Responsibilities include developing distributed systems and APIs, collaborating with various teams to enhance storage efficiency, and driving performance tuning and cost optimization across AWS services. Additionally, the role encompasses mentoring junior engineers, participating in design reviews, and advocating for best practices in engineering and infrastructure management.

Atlassian offers flexible work arrangements, allowing employees to choose where they work—whether in an office, from home, or a mix of both—fostering a distributed-first culture. The company hires globally in regions with a legal presence, and all interviews and onboarding processes are conducted virtually. As a Senior Software Engineer, the role involves developing high-performance and scalable backend storage solutions on AWS, impacting overall system reliability and efficiency. Responsibilities include collaborating with technical teams, optimizing storage access, and implementing security measures and infrastructure automation. The position also entails mentoring junior engineers, participating in design reviews, and ensuring best practices in software development and data management.

At Atlassian, employees have the flexibility to choose their work environment, whether that's in an office, from home, or a mix of both, enhancing their ability to prioritize personal goals and family needs. The company seeks a Senior Product Security Engineer for Cloud Security, who will focus on securing cloud platforms through collaboration with engineering teams, developing security controls, and promoting secure practices. Key responsibilities include conducting security assessments, reviewing cloud architectures, automating security processes, and mentoring other engineers. Candidates should have over ten years of experience in security roles, particularly in cloud security, with skills in programming, CI/CD integration, and communication of complex security concepts. Atlassian values individuals who take ownership, proactively identify risks, and demonstrate a passion for security excellence and collaboration.

Atlassian offers flexible work-from-home or office arrangements, allowing employees to better balance personal and family commitments. The company is looking to hire a Senior Product Security Engineer for Cloud Security, who will enhance the security of its cloud platforms by collaborating with engineering teams on security controls and practices. Key responsibilities include conducting security assessments, providing secure architecture reviews, driving automation in security processes, and mentoring other engineers. Candidates need a strong background in cloud security, specifically with AWS, GCP, or Azure, as well as experience in integrating security into development cycles and CI/CD pipelines. Successful applicants will possess excellent communication skills, a proactive approach to risk mitigation, and a passion for improving security through collaboration and automation.

Atlassian provides flexible work options for its employees, allowing them to choose between working in an office, from home, or a hybrid model, known as TEAM anywhere. The company hires globally, conducting interviews and onboarding processes virtually, reflecting its distributed-first approach. The role of a Senior Software Engineer involves designing and optimizing backend storage solutions on AWS, focusing on high-performance and resilient systems. Responsibilities include developing distributed storage systems, collaborating with various teams, and driving performance tuning and cost optimization across AWS services. The position also entails mentoring junior engineers, participating in design discussions, and advocating for best engineering practices to enhance the organization's storage infrastructure and ensure compliance with industry standards.

Atlassians have the flexibility to choose their work environment, whether it's in an office, from home, or a hybrid of both, enhancing their ability to balance personal and professional priorities. The company conducts interviews and onboarding virtually, allowing them to hire talent globally wherever they have a legal entity. The role of a Senior Software Engineer involves designing, building, and optimizing backend storage solutions on AWS cloud infrastructure, focusing on high performance and scalability. Responsibilities include developing distributed storage systems, collaborating with various teams, and implementing performance tuning and cost optimization strategies. Additionally, the engineer will also mentor junior staff, participate in architectural discussions, and ensure best practices are adhered to in engineering and operations.

Atlassians have the flexibility to choose their work environment, whether in an office, at home, or a combination of both, allowing them to better manage personal and family priorities. The company adopts a distributed-first approach, conducting interviews and onboarding virtually and permitting cross-country hiring where applicable. The office is based in Sydney, Australia, but remote work options are available to eligible candidates across the country. As a Senior Software Engineer, one will focus on designing and optimizing backend storage solutions on AWS, ensuring low-latency and fault-tolerant systems while collaborating with various teams to enhance performance and scalability. The role also involves mentoring junior engineers, participating in design reviews, and implementing engineering best practices related to infrastructure and monitoring.

Atlassians have the flexibility to choose their work environment, whether in-office, remote, or a combination of both, allowing them to better manage personal priorities. The company's hiring processes are conducted virtually, supporting a distributed-first approach with a physical office in Sydney, Australia, and opportunities for remote work across the country. As a Senior Software Engineer, the role focuses on developing scalable and high-performance backend storage solutions on AWS, collaborating with various technical teams to enhance system reliability, efficiency, and cost-effectiveness. Responsibilities include performance tuning, data modeling, and contributing to infrastructure automation while ensuring security and optimal access patterns. Additionally, mentorship and participation in design reviews are expected, promoting best practices in engineering to align with industry standards.

Atlassians have the flexibility to choose their work environment, whether in the office, from home, or a hybrid arrangement, as part of their "TEAM anywhere" initiative, allowing for better balance with personal goals. As a Senior Software Engineer at Atlassian, you will be involved in designing and optimizing scalable backend storage solutions on AWS cloud infrastructure. Your responsibilities include developing distributed storage systems and APIs, focusing on performance, reliability, and cost efficiency. Collaboration with engineers and product teams is essential for defining technical roadmaps and improving storage efficiency while implementing best practices in infrastructure management and automation. Additionally, mentoring junior engineers and participating in design reviews are vital aspects of the role, contributing to the organization’s overall capacity for scalable storage solutions.

Atlassians have the flexibility to choose their work environment, whether in an office, from home, or a hybrid of both, allowing them to balance personal and family priorities. The company hires globally where they have legal entities, and all interviews and onboarding processes are conducted virtually, embodying their distributed-first approach. The Sydney office provides remote work options for eligible candidates throughout Australia, promoting a work-life balance known as TEAM anywhere. The Senior Software Engineer role involves designing and optimizing backend storage solutions on AWS, with a focus on performance, scalability, and cost efficiency while ensuring the reliability of mission-critical applications. Responsibilities include mentoring junior engineers, engaging in architectural discussions, and advocating for best practices in infrastructure automation and observability to enhance the organization’s storage infrastructure.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or a hybrid setup to better support their personal and family priorities. The company conducts virtual interviews and onboarding, reflecting its commitment to a distributed-first approach. Employees are responsible for developing and maintaining robust backend services and APIs used for deploying machine learning models. Collaboration with data scientists and ML engineers is essential to ensure the performance and scalability of these models. Team members are also encouraged to engage in system design discussions and continuously improve system reliability and efficiency through proactive problem-solving and automation.

Atlassian offers a flexible work environment, allowing employees to choose their work location, whether in-office, remote, or a hybrid approach. This flexibility supports employees’ personal responsibilities and goals while enabling global hiring for roles within legal jurisdictions. The company conducts virtual interviews and onboarding processes as part of its distributed-first model. Employees collaborate with data scientists and machine learning engineers to develop and maintain robust backend services and APIs, ensuring effective deployment and management of machine learning models in production. Additionally, the team is responsible for monitoring system performance, debugging issues, and participating in discussions around system architecture to enhance overall efficiency and reliability.

Atlassian's mission is to "unleash the potential of every team," driving the development of popular products like Jira, Confluence, and Trello to enhance teamwork. The company embraces a flexible work environment, allowing employees to choose their work location, which supports their personal and family priorities. As a distributed-first company, Atlassian conducts virtual interviews and onboarding, hiring globally where it has a legal presence. The organization places significant emphasis on data, processing billions of events monthly and relying on robust data platforms for decision-making. They are currently seeking an Engineering Leader for their Data Engineering team to develop data products that support strategic decisions, requiring expertise in data architecture and collaboration with various organizational teams.

Atlassian's mission is to "unleash the potential of every team" by providing products like Jira, Confluence, and Trello that enhance teamwork across various teams. Employees have the flexibility to choose their work environment, whether in an office or remotely, allowing them to balance personal and professional priorities. The company operates on a distributed-first model, conducting virtual interviews and onboarding for global hires. Atlassian heavily utilizes data, processing billions of events monthly, and relies on various teams to make data-driven decisions. The organization is seeking an Engineering Leader for its Data Engineering team to build scalable data products and collaborate with multiple teams to support initiatives involving reporting, analytics, and AI workloads.

Atlassian offers flexible work options, allowing employees to work from home, in the office, or a hybrid arrangement, empowering them to manage personal and family priorities. The company hires globally, conducting interviews and onboarding virtually to support its distributed-first model. They are currently seeking a Technical Support Engineer to enhance customer support in Japan. This role involves delivering high-quality experiences, implementing improved support strategies, and expanding the customer base for Atlassian products. The position includes onboarding training to develop expertise in various Atlassian products and related technologies.

At Atlassian, employees have the flexibility to work from the office, home, or a combination of both, allowing them to better manage personal priorities. The company hires globally where it has legal entities, and conducts virtual interviews and onboarding as part of its distributed-first approach. They are currently seeking a Technical Support Engineer to enhance support capabilities for customers in Japan. This role involves ensuring a consistent quality experience, developing improved support methodologies, and fostering a loyal customer base for Atlassian products. The position includes training to specialize in various products, system technologies, and network technologies.

Zendesk QA (formerly Klaus) is looking for back-end developers to help create AI-driven customer service quality assurance tools aimed at enhancing customer interactions. The role is hybrid, based in Estonia, offering flexibility while promoting teamwork and innovation. Candidates should have a minimum of three years of back-end development experience, proficiency in programming languages like Go, Python, and Java, as well as strong knowledge of SQL and cloud technologies. Responsibilities include developing APIs, optimizing application performance, ensuring security, and writing automated tests. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and seeks to provide a supportive work environment for all employees.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

The job opening is for a specialist in the Digital Programs and Customer Success team at Zendesk, focused on creating engaging digital content and interactive sessions to enhance customer adoption and satisfaction. Key responsibilities include developing webinars, video tutorials, and virtual training, collaborating with other teams, and leveraging feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and proficiency with digital tools. The position is hybrid, requiring physical presence in an office in Mexico City or State of Mexico for part of the week. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

Zendesk is looking for a Senior Specialist to join their SEO team as an experienced SEO and AEO Content Writer. The role involves creating high-quality, engaging content targeting the US market, optimizing it for search and answer engines to boost visibility and conversions. Responsibilities include researching and writing product landing pages and articles, employing SEO best practices, and collaborating with other teams to align content with business goals. Candidates should have at least five years of relevant experience, a degree in a related field, strong writing skills in US English, and familiarity with SEO tools and CMS platforms. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from all backgrounds.

Zendesk QA is seeking innovative professionals to develop AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions and satisfaction. The role is hybrid and based in Estonia, requiring expertise in back-end development and familiarity with technologies such as Python, SQL, and cloud services like Google Cloud Platform. Responsibilities include working independently on high-quality code, optimizing application performance, building APIs, and implementing data protection features, while participating in a mission-driven six-week development cycle. Ideal candidates should have at least three years of experience and a strong interest in machine learning, along with excellent communication skills for a collaborative remote work environment. Zendesk promotes an inclusive workplace and is committed to diversity, providing equal opportunity for all applicants.

Zendesk is seeking a Senior Staff Software Engineer to contribute to the development of innovative Employee Service products, focusing on enhancing the self-service onboarding experience. The role involves defining technical foundations, leading system design, and improving existing architectures to ensure a scalable and efficient user experience. The ideal candidate will have extensive experience with Ruby on Rails and various frontend frameworks, along with skills in API design, event-driven architectures, and mentoring team members. Responsibilities include collaborating with cross-functional teams, participating in code reviews, and delivering high-quality software solutions while maintaining engineering standards. The position offers a hybrid work culture, emphasizing flexibility and professional growth through mentorship and leadership opportunities.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk QA is looking for innovative experts to join their international team in Tallinn, Estonia, focused on developing AI solutions to enhance customer service. The role involves designing and implementing machine learning models, collaborating with a cross-functional team of scientists and engineers, and proposing new features utilizing generative models. Candidates should have strong Python programming skills, a solid understanding of machine learning techniques, and the ability to communicate technical concepts to diverse audiences. Ideal applicants will have experience in building scalable ML solutions and a record of successful production models. Zendesk emphasizes a collaborative work environment with flexible scheduling and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance its AI/ML platform, which supports over 125,000 global brands in improving customer experience. The role focuses on developing GenAI infrastructure, including benchmarking frameworks, LLM Proxy, and orchestration tools to empower the organization's ML/AI teams. Candidates should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and experience with cloud services and container orchestration. Additionally, the position offers a hybrid work model, opportunities for professional growth, and a culture that emphasizes diversity and inclusion. Employees enjoy flexible working hours, professional development funds, and comprehensive health benefits.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior ML Engineer to lead the development of GenAI infrastructure that supports their customer experience mission for over 125,000 global brands. The role involves building and optimizing machine learning platforms, including the LLM Proxy, and collaborating with cross-functional teams to enhance AI capabilities. Key responsibilities include creating benchmarking frameworks for large language models, ensuring secure and efficient access to AI resources, and implementing best practices for system observability and reliability. The ideal candidate should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming and cloud services. Zendesk emphasizes professional growth and offers a flexible hybrid work environment, along with a commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in this mission by creating a foundation for AI-driven experiences and is currently seeking a Staff ML Engineer to advance its Generative AI infrastructure. The responsibilities of this position include designing and optimizing ML platform components, ensuring the alignment of platform investments with the company's AI/ML roadmap, and fostering a culture of mentorship within the team. To qualify, candidates should have 7+ years of experience in ML model development and deployment, familiarity with MLOps best practices, and expertise in LLM systems and cloud services. Zendesk promotes a hybrid work environment, offers professional development funds, and is committed to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is developing a new IT Asset Management (ITAM) product to help companies track and manage their IT assets efficiently. They are seeking a frontend-leaning Software Engineer to join the ITAM Integrations sub-team, responsible for building connections with third-party systems and creating user-friendly UI for asset management workflows. The role involves working collaboratively with backend engineers and product designers to enhance user experience and involve clean, maintainable code development in JavaScript/TypeScript and React. Candidates should have 2–4 years of experience in software engineering, proficiency in modern frontend frameworks, and a strong understanding of frontend-backend communication. Additionally, Zendesk promotes a hybrid work culture and emphasizes diversity, equity, and inclusion in their hiring practices.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is expanding its IT Asset Management (ITAM) solutions as part of its Employee Service offerings, focusing on automation and intelligent workflows to improve asset tracking and management. They are seeking a Staff Software Engineer to lead the development of scalable and secure backend systems, integrate ITAM with existing services, and enhance observability and compliance. The role requires experience in high-performance software development, particularly with Ruby on Rails, GraphQL, and REST APIs, while also emphasizing collaboration across teams. Additionally, candidates should have a strong understanding of event-driven architectures and multi-tenant SaaS environments. Zendesk offers a hybrid work model, competitive salary, and values diversity and inclusion within its workplace culture.

Zendesk is seeking a Senior Machine Learning Engineer to enhance its AI/ML infrastructure, crucial for the company's mission to improve customer experience for over 125,000 brands. The role involves developing secure and cost-effective ML platforms, managing LLM applications, and collaborating with various teams to build production-ready systems. Responsibilities include creating benchmarking frameworks for LLMs, designing an LLM Proxy, and implementing best practices for system observability and reliability. Candidates should have over five years of experience in deploying ML systems, familiarity with ML infrastructure, and proficiency in server-side programming languages. Zendesk offers flexibility, opportunities for professional growth, and a commitment to diversity and inclusion in the workplace.

Zendesk is launching a new IT Asset Management (ITAM) platform aimed at enhancing enterprise-scale asset tracking, lifecycle automation, and compliance workflows. The company is seeking a Senior Software Engineer to help develop and scale the ITAM Integrations platform, responsible for connecting external IT asset management systems with Zendesk's ITAM. This role involves designing integration workflows, building data ingestion pipelines, and optimizing APIs for seamless data exchange. The ideal candidate should have over five years of experience in software engineering, particularly in integration platforms, with strong backend development skills, preferably in Ruby on Rails. Zendesk offers a hybrid work culture, competitive salary range, and opportunities for professional growth while emphasizing diversity and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk is seeking a Prompt Engineer at the ML Engineer II level to enhance its AI-driven customer experience by designing, testing, and optimizing prompts for GenAI features. This role involves collaborating with machine learning teams to ensure the accuracy and safety of Large Language Model (LLM) outputs, requiring strong ML engineering skills and a deep curiosity about language models. Daily responsibilities include creating refined prompts, running experiments to assess output quality, and maintaining prompt libraries and guidelines. Candidates should have 2-4 years of relevant experience, proficiency in Python, and a solid understanding of LLM behavior. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a commitment to diversity and inclusion in its workplace.

Zendesk aims to enhance Customer Experience through its products that service over 125,000 global brands. The AI/ML Platform team is pivotal in this mission, developing the infrastructure to support AI-driven applications, particularly focusing on Large Language Models (LLMs). They are seeking an Engineering Manager to lead the development of GenAI infrastructure, which includes LLM Proxy and various ML platform tools, ensuring alignment with company strategy while maintaining software quality. The ideal candidate should have extensive experience in managing engineering teams within the ML/AI field, along with a deep understanding of LLM systems and associated platform components. Zendesk promotes a hybrid work environment emphasizing flexibility, professional growth opportunities, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Sentry is dedicated to improving software development by providing performance and error monitoring tools to developers, with a strong backing of over $217 million in funding and more than 100,000 organizations using their services, including major companies like Disney and Microsoft. They are hiring a Corporate Manager to focus on growth accounts, enhancing sales execution through collaboration with Account Executives (AEs) and Sales Development Representatives (SDRs), and identifying high-potential accounts for targeted outreach. This role emphasizes strategic account management, increasing deal sizes, and establishing efficient sales processes that yield consistent results. Candidates should have experience in building effective sales teams, strategic thinking, and strong communication skills, particularly with senior executives, and a familiarity with modern sales methodologies. Sentry values diversity and inclusivity, offering competitive salaries and benefits while ensuring equal employment opportunities for all applicants.

Sentry is focused on improving software development by providing performance and error monitoring tools, already serving notable clients like Disney and Microsoft. The company is seeking a Head of Sales Strategy & Operations to partner with the CRO and help drive revenue growth through strategic analytics and execution, working primarily in San Francisco following a hybrid model. This role involves managing a small team, identifying growth opportunities, and building processes for sales success while collaborating with various departments. The ideal candidate should possess strong analytical skills, a deep understanding of sales methodologies, and a commitment to ethical practices and result-driven performance. Sentry values diversity and is dedicated to providing equal employment opportunities while ensuring accessibility for everyone in the software industry.

GitLab is an open-core software company that provides a comprehensive AI-powered DevSecOps platform, used by over 100,000 organizations, with a mission to empower collective software contribution and innovation. The company promotes a high-performance culture where AI is embraced as a key productivity tool across teams and workflows. The Senior Product Design Manager for AI will lead a team of five designers, shaping the strategic vision for AI tools and guiding day-to-day design operations focused on enhancing user experiences with AI features. This role emphasizes collaboration with product management, engineering, and UX research teams to tackle complex design challenges in the development process. GitLab fosters an inclusive environment, welcoming candidates from diverse backgrounds and offering benefits that support health and professional growth, with a salary range reflective of the role's responsibilities.

GitLab is an open-core software company that provides an AI-powered DevSecOps Platform, used by over 100,000 organizations, with a mission to enable widespread co-creation in software development. The company emphasizes collaboration and innovation, with AI integrated into their products and team workflows to improve efficiency and impact. The Pipeline Execution team, part of GitLab's Continuous Integration (CI) system, seeks a Backend Engineer to help enhance product functionality, reliability, and performance. Key responsibilities for this role include writing maintainable code, mentoring teammates, advocating for product improvements, and participating in agile practices. GitLab values a diverse and inclusive workplace and encourages candidates from various backgrounds to apply, offering flexible remote work and comprehensive benefits.

GitLab is an open-core software company that offers a powerful AI-driven DevSecOps Platform used by over 100,000 organizations, aimed at enabling collaborative software development. The company emphasizes the importance of contributing and co-creating, fostering innovation and efficiency within teams. The role of Mid-Market Account Executive involves assisting customers in understanding and leveraging GitLab's products, managing a diverse range of projects, and collaborating with various departments to enhance customer outcomes. Applicants are expected to possess strong sales skills, effective communication, and a desire to help customers succeed, with flexible support including remote work and professional development opportunities. GitLab values diversity and encourages candidates from all backgrounds to apply, highlighting its commitment to equal employment and a supportive workplace culture.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams turn ideas into reality. The company emphasizes core values such as innovation, teamwork, and inclusivity, while promoting a hybrid work environment that supports work-life balance. Recognized for its workplace culture and innovative solutions, Lucid counts major corporations like Google and GE among its 100 million users globally. New Logo Account Executives (AEs) in the LATAM region are responsible for driving business growth and managing customer relationships, ensuring customer engagement and renewals. Ideal candidates for this role have prior sales experience, business fluency in Spanish, and excellent communication skills, preferably with SaaS/tech experience and familiarity with sales tools.

Lucid Software specializes in visual collaboration and work acceleration, offering products such as Lucidchart, Lucidspark, and airfocus to help teams transform ideas into reality. The company emphasizes core values like innovation, teamwork, and inclusivity, promoting a hybrid workplace that supports a healthy work-life balance for its employees. Recognized for its excellence, Lucid Software has garnered accolades from Forbes, Fast Company, and Fortune, and serves over 100 million users globally, including notable clients like Google and NBC Universal. New Logo Account Executives at Lucid are responsible for driving sales growth by engaging with potential and existing customers and collaborating with Customer Success Managers to ensure customer satisfaction and retention. Candidates for these roles should have 1-3 years of sales experience, strong communication skills, and a solid understanding of the SaaS industry, with familiarity in tools like Salesforce preferred.

Lucid Software is a leading company in visual collaboration, offering innovative products like Lucidchart, Lucidspark, and airfocus to help teams realize their ideas. The company emphasizes core values such as innovation, individual empowerment, and teamwork while fostering a respectful and inclusive environment. Lucid operates as a hybrid workplace, promoting work-life balance through flexible work options. Recognized by various awards, Lucid serves over 100 million users, including major clients like Google and GE, making it a prominent platform in visual collaboration for Fortune 500 companies. New Logo Account Executives at Lucid are responsible for driving business growth, managing customer relationships, and closing sales opportunities, requiring relevant experience and strong communication skills.

Lucid Software is a leader in visual collaboration and work acceleration, offering tools like Lucidchart and Lucidspark to help teams bring their ideas to life. The company emphasizes core values such as innovation, individual empowerment, teamwork, and inclusivity, supporting a hybrid workplace that promotes work-life balance. Lucid has received numerous accolades for its workplace culture and product effectiveness, serving over 100 million users, including well-known clients like Google and GE. New Logo Account Executives at Lucid are responsible for driving business growth by engaging with new and existing customers to showcase product value and close sales. To succeed in this role, candidates should have sales experience, strong communication skills, and familiarity with sales tools, while also being prepared to manage their accounts effectively.

Lucid Software is a leading company in visual collaboration and work acceleration, offering products like Lucidchart and Lucidspark. The company emphasizes its core values, which include innovation, teamwork, and a commitment to diversity and inclusion. Lucid operates as a hybrid workplace to support work-life balance, with a notable reputation as reflected in various accolades from Forbes, Fast Company, and Fortune. The company boasts over 100 million users, including Fortune 500 companies like Google and GE, and collaborates with industry giants like Atlassian and Microsoft. The role of New Logo Account Executives involves driving sales growth, managing customer relationships, and ensuring customer satisfaction, requiring strong sales experience and communication skills.

Enterprise Account Executives (EAEs) at Lucid are responsible for driving strategic growth among existing customers within their assigned territories by targeting specific markets and engaging in outbound prospecting. They collaborate with internal resources such as leadership and engineering teams to unlock customer growth opportunities and work closely with Customer Success Managers to ensure client satisfaction and renewals. EAEs need to maintain in-depth knowledge of Lucid's collaboration suite and understand the competitive landscape to identify and generate new business opportunities through various outreach methods. The role requires a minimum of 5 years of sales experience, particularly with Enterprise-Grade customers, along with project management skills for complex sales processes. Preferred candidates possess additional language skills and experience with sales acceleration tools as well as a strong educational background.

Lucid Software is a leader in visual collaboration, offering a suite of products like Lucidchart and Lucidspark, while adhering to core values of innovation, teamwork, and inclusivity. The company fosters a hybrid work environment that promotes work-life balance and has received accolades for its culture and workplace practices, including listings on the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. With over 100 million users, Lucid serves leading organizations such as Google and GE, and partners with major players like Microsoft. The role of Enterprise Account Executives (EAEs) focuses on strategic growth and customer engagement for existing accounts in EMEA, requiring expertise in sales processes and the ability to drive business value. Candidates should have 5+ years of SaaS sales experience, strong communication skills, and familiarity with CRM tools, while preferred qualifications include proficiency in additional European languages and experience in sales acceleration tools.

Lucid Software is a leader in visual collaboration, offering tools like Lucidchart and Lucidspark that help teams transform ideas into reality. The company values innovation, teamwork, and diversity, promoting a hybrid work environment that supports work-life balance. Lucid's products are renowned globally, with accolades from Forbes, Fast Company, and Fortune, and cater to over 100 million users, including major corporations like Google and GE. Enterprise Account Executives (EAEs) play a crucial role in driving growth by identifying market opportunities, managing customer relationships, and collaborating with various teams to close sales. Candidates for EAEs require a strong sales background, experience in SaaS, and a successful track record in managing enterprise-grade clients, while fluency in English and additional European languages is preferred.

Figma is expanding its team to make design accessible and to enhance collaboration through its platform, which supports various aspects of the design process. The role of a Recruiting Manager involves leading a team of recruiters to implement effective staffing strategies for Engineering and collaborating with leadership to meet business needs. The position emphasizes team growth and the optimization of recruiting processes to ensure efficiency and a positive candidate experience. Figma values diversity and offers competitive compensation, benefits, and work location flexibility, reflecting its commitment to an inclusive workplace. Applicants with relevant experience are encouraged to apply, even if their background doesn't exactly match the job description, as personal growth and learning are valued at Figma.

Figma is expanding its team to enhance design accessibility and streamline workflows for creative and engineering teams. The company seeks a Recruiting Manager to lead and mentor recruiters, focusing on staffing strategies to support Engineering while ensuring a collaborative recruiting process. Ideal candidates should have significant recruiting and management experience, particularly in engineering, and a track record of using data to improve recruitment efficiency. Figma promotes a diverse and inclusive workplace with competitive compensation, benefits, and equity options. The recruitment process emphasizes equal opportunity and reasonable accommodation for individuals with disabilities.

SmartBear focuses on enhancing software quality through its various solution hubs, including SmartBear API Hub and SmartBear Test Hub, which aim to bring automation and visibility to software development processes. The company serves over 16 million professionals across 32,000 organizations, including notable clients like Adobe and Microsoft. The role of Junior Software Engineer involves resolving business challenges, developing scalable applications, and creating backend services using Java and Spring Boot, with a strong emphasis on Agile methodologies. Candidates are expected to have 2-4 years of experience with Java 17 or higher, as well as familiarization with REST, JSON, and relational databases. SmartBear promotes a culture of growth and inclusivity, celebrating diverse perspectives and ethical business practices in locations worldwide.

SmartBear focuses on delivering quality software through its various solution hubs, including the SmartBear API Hub, which enhances visibility and automation in software development. The company serves over 16 million developers across more than 32,000 organizations, featuring clients like Adobe and Microsoft. They are hiring a Junior QA Engineer for their API Hub, responsible for various testing responsibilities, including acceptance testing and automation using tools like Playwright and JavaScript. SmartBear promotes a collaborative work environment, invests in employee growth, and values inclusivity and ethical practices, ensuring a respectful and diverse workplace. The company is headquartered in Somerville, MA, with global offices and has received industry accolades for its innovations and workplace culture.

SmartBear emphasizes the importance of quality in software development, offering solutions that enhance visibility and automation through its platforms like SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub. The company supports over 16 million developers across more than 32,000 organizations, including industry leaders such as Adobe and Microsoft. The Junior QA Engineer role focuses on ensuring the quality of API Hub, which facilitates the entire API lifecycle for teams using the Swagger framework, involving tasks like testing and collaborating with product teams. Candidates should have 1-2+ years of software testing experience, familiarity with tools like Playwright and Cucumber, and good documentation skills. SmartBear is committed to creating an inclusive workplace, investing in employee success, and adhering to ethical corporate practices, making it a leader in both technology and corporate responsibility.

SmartBear focuses on ensuring software quality through its various solution hubs, which enhance visibility and automation within software development. The company, trusted by over 16 million professionals, is seeking a DevOps Engineer for its Test Hub to improve infrastructure and drive automation across global teams. Candidates should have 3-5 years of experience in DevOps, with proficiency in AWS, Linux, and tools like GitHub Actions and Ansible. SmartBear promotes a collaborative, inclusive work environment and emphasizes career growth and employee well-being, including benefits like taking birthdays off. Additionally, the company is committed to ethical practices and diversity, striving to create a positive impact in the communities it serves.

The AI Specialist, Customer Success role at Zendesk focuses on enabling customers to achieve business outcomes rapidly by leveraging Zendesk's advanced AI solutions. This position involves collaboration across various levels of a customer's organization, from executives to front-line users, ensuring that clients derive maximum value from their investments in Zendesk. Key responsibilities include driving AI adoption through proactive engagement, fostering strong customer relationships, and acting as a bridge between Zendesk's internal teams and customers to facilitate successful outcomes. Candidates should possess a minimum of three years in customer success or related fields and demonstrate the ability to advocate for customers while managing software technology effectively. Furthermore, Zendesk promotes a hybrid work environment, valuing inclusivity and diversity within its workforce.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to join its CIO - Program Management Office (PMO) to lead cross-functional programs that have a significant impact on their business, particularly focusing on technology and stakeholder engagement. The role involves collaboration with technical teams, business stakeholders, and vendors to deliver programs with an emphasis on SaaS platforms, IT transformations, and improving customer experiences. Candidates should have over eight years of experience managing large-scale technical programs, strong communication skills, and familiarity with Agile methodologies and tools like JIRA and Confluence. The position also promotes a collaborative and supportive work culture, offering flexible work options and a commitment to diversity and inclusion. The successful applicant must be based in Mexico City or the State of Mexico and will engage in both in-office and remote work.

Zendesk is seeking an engineer to join its Machine Learning Organization, focused on enhancing customer experience for over 125,000 brands worldwide. The role involves collaborating with ML scientists and engineers to develop high-quality machine learning and AI products. Daily responsibilities include writing clean code, tackling customer challenges using ML, and contributing to technical discussions and MLOps processes. Applicants should have an interest in machine learning, proficiency in languages such as Python or Java, and a collaborative mindset. Zendesk offers a fulfilling work environment with flexible hours, opportunities for professional development, and a commitment to diversity and inclusion.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is at the forefront of the conversational AI sector with its Gen3 system, which offers dynamic, goal-oriented interactions that surpass traditional chatbots. As the Engineering Manager for the Procedures Team, you will lead a diverse group of engineers working on innovative tools to optimize the use of Gen3, enhancing customer engagement and experience. Responsibilities include mentoring your team, promoting collaboration and continuous improvement, and ensuring product quality and delivery. Ideal candidates should possess a strong technical background, management experience, and a commitment to fostering a diverse and inclusive workplace. Zendesk, the parent company, emphasizes customer relationships and has a global presence, being an equal opportunity employer dedicated to diversity in the workplace.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

The job posting is for an Engineering Manager position in the AI Agents - Accounts Provisioning and Self Service Team at Zendesk, responsible for leading a talented group of engineers in enhancing customer experiences with AI agents. The manager will oversee the entire customer journey from presales to onboarding, influencing crucial areas such as account management and self-service onboarding to enhance efficiency and scalability. Key responsibilities include fostering a culture of improvement, mentoring engineers, facilitating cross-functional collaboration, and ensuring product quality and delivery. Candidates should have a strong technical background, experience managing engineering teams, and the ability to inspire and develop talent. Zendesk promotes diversity and inclusion, offering a flexible hybrid work environment while being committed to providing meaningful experiences for its employees.