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The role is a Manager who will lead the evolution of the company’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating complex financial logic into scalable, user-friendly Pigment workspaces. Key responsibilities include serving as Lead Architect for Pigment (end-to-end lifecycle), building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, shaping data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake, creating documentation and training to enable self-service, and identifying bottlenecks to automate planning processes. Requirements: 5+ years in Finance/Data/Systems roles, at least 2+ years as a Model Builder in a connected planning tool (Pigment experience a plus, but Anaplan/Adaptive count), systems fluency, a problem-solving “builder” mindset, and strong communication to translate system details for business partners. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with New York salary range $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for collaboration used by 100M+ users and 250,000 companies, with 1,600+ employees across 13 hubs, committed to diversity, belonging, and inclusion, and providing information on life at Miro and a Recruitment Privacy Policy.

The Financial Reporting & Controllership Team at Miro protects financial integrity and is transforming into a forward-looking, AI-enabled strategic partner with real-time visibility and proactive risk management across a global business. The role of Head of Corporate Accounting and Operations is a remote, East Coast–based position seeking a technical, precision-focused leader to own the global ledger, oversee audits, and drive AI-driven automation of accounting processes. Core responsibilities include owning quarterly flux analysis and board reporting, leading the global annual audit, close management with rigorous JE reviews, managing equity reporting and complex instruments, supporting investor communications, and leading GL-focused AI/automation initiatives and compliance documentation, plus handling high-impact ad hoc projects. Qualifications include an active CPA (preferred), 8–12+ years of global multi-entity accounting experience, strong GAAP/IFRS expertise in equity and consolidations, ERP systems fluency, and proven ability to manage complex multi-stakeholder projects such as audits or system implementations. Miro emphasizes a collaborative, inclusive culture with diverse teams, offers benefits such as equity, wellbeing, equipment allowance, and learning stipends, and notes location-specific benefits; they also highlight recruitment privacy policies and their commitment to belonging and collaboration.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning the Pigment environment and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. The role includes acting as the Pigment Lead Architect, building and refining models in Pigment (and other planning tools when needed), guiding data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, and driving enablement and process improvements through documentation and training. Requirements include 5+ years in Finance/Data/Systems with at least 2+ years as a model builder in a connected planning tool, strong systems fluency, problem-solving abilities, and the capacity to translate technical details into business language. The position offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with a New York-specific salary range of $120,000–$150,000 USD. About Miro: a visual workspace for innovation with a diverse, inclusive culture and a global team, dedicated to belonging and collaboration and following a Recruitment Privacy Policy.

The Financial Reporting & Controllership Team at Miro guards financial integrity and aims to transform controllership into a forward-looking strategic partner by leveraging ERP automation, AI-enhanced reconciliation, and real-time visibility for proactive risk management. The role of Head of Corporate Accounting and Operations is a remote East Coast position for a precision-driven technical leader who will own the global ledger, oversee the annual audit, and drive AI-driven automation to modernize the accounting function. Responsibilities include quarterly flux analysis and board-ready reporting, leading the global annual audit, managing the global close and journal entry reviews, overseeing equity and complex instrument accounting, supporting investor relations, guiding AI and systems innovation for JEs and reconciliations, maintaining policy documentation, and leading high-impact GL initiatives such as M&A integration. Requirements include active CPA is a plus; 8–12+ years of accounting experience with leadership in a global, multi-entity environment; strong GAAP/IFRS knowledge especially equity and consolidations; advanced ERP systems fluency and interest in AI/automation; and proven project management for complex audits or system implementations. What’s in it for you: a global benefits package including equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend, a diverse and collaborative culture that emphasizes belonging, and the note that Miro handles applicant data per its Recruitment Privacy Policy.

This role is a Manager at Miro responsible for leading the evolution of the company’s financial planning infrastructure and owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. You will serve as the Pigment Lead Architect, overseeing the end-to-end lifecycle and helping build dynamic, audit-ready financial models (Headcount, Revenue/ARR, OpEx, Cash Flow). You will drive Data Strategy & Integrations, partnering with Biz Tech and Accounting to optimize data flows with NetSuite, Salesforce, Workday, and Snowflake, and you will enable the organization through documentation and training while identifying and automating planning bottlenecks. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus, but other tools like Anaplan or Adaptive are acceptable), plus systems fluency, strong problem-solving, and the ability to translate system-speak for business partners. The package includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a New York salary range of $120k–$150k with final compensation based on skills and experience, and a culture at Miro that emphasizes diversity, inclusion, and belonging along with a Recruitment Privacy Policy.

Atlassian offers flexible work locations (office, home, or hybrid) and hires people in any country where the company has a legal entity, giving employees control over personal priorities. The Atlassian Advisory Services team is globally distributed and helps enterprise organizations tackle complex challenges to ensure customers get value from their Atlassian investments and achieve optimal team collaboration. Atlassian is hiring a Senior Solution Consultant with a cloud focus to join the Advisory Services Delivery team; the role is technical, non-managerial, and focused on delivering guidance that drives value for clients who purchase Advisory Services. The role involves collaborating with peers, identifying expansion opportunities, building deep industry expertise, leading complex engagements using a System of Work, developing technical content and enablement, and influencing across Atlassian to engage large enterprise customers. The position may require up to 30% travel domestically and internationally for internal and customer-facing events.

Atlassian supports flexible work options (office, remote, or hybrid) and hires globally wherever there is a legal entity. The Advisory Services team is a globally distributed group of Atlassian solution advisors who help enterprise clients tackle complex challenges and maximize their Atlassian investment. Atlassian is hiring a Senior Cloud-focused Solution Consultant in Advisory Services Delivery (not a managerial role) to provide technical guidance and drive value realization for clients who have purchased Advisory Services. The role involves leading complex engagements, collaborating with peers, identifying opportunities for service and product expansion, developing technical content and enablement, and influencing outcomes across teams to support large enterprise customers. Travel may amount to up to 30% domestically and internationally for internal and customer-facing events.

Zendesk is hiring a Senior Engineering Manager to lead a team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation and close partnership with internal engineering teams to accelerate product velocity. The role involves leading a distributed team, managing a portfolio of parallel initiatives (internal governance systems, audits, high-availability production infrastructure), and partnering with Corp Dev, Security, and product during acquisitions to standardize access, secret storage, and policy-as-code guardrails. You’ll operate with excellence by monitoring risk and reliability, owning on-call and incident response, evaluating new capabilities (including AI-assisted tooling) to increase velocity safely, and communicating progress, risks, and trade-offs to senior leadership while collaborating with the Senior Director of Cloud Infrastructure on roadmap and team development. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, understanding of Infrastructure as Code and GitOps, strong cross-functional partnership skills, excellent communication, and prior work with security/compliance frameworks (SOC 2, FedRAMP, ISMAP); preferred qualifications include familiarity with Claude and Cursor, multi-cloud experience (GCP/Azure), and tools like Wiz and Snowflake. The US base salary range is $200,000–$300,000 with potential bonuses/benefits, and Zendesk emphasizes a hybrid work environment, diversity, equity, and inclusion, and accommodations, noting that AI screening may be used in evaluating applications.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical expertise and business acumen to design and implement sophisticated customer experience strategies with measurable business impact while mentoring the broader TAM team. Core responsibilities include acting as the technical strategist to create and execute customer roadmaps, architecting multi-brand CX ecosystems, leading executive reviews and ROI discussions, coordinating Zendesk resources across deployments, driving proactive issue mitigation, advocating for customer needs with product teams, mentoring junior TAMs, and identifying opportunities to scale solutions. Required qualifications include 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes through technical leadership, extensive SAAS service management experience, executive-level advisory credibility, strong cross-functional leadership, superior communication, and expertise in SaaS architectures and Zendesk concepts (plus). The role is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence; Zendesk emphasizes a fulfilling, inclusive culture with flexibility, remote options, and community engagement, and notes that AI may be used in screening while ensuring equal opportunity. Success indicators include strategic adoption and expansion of Premier Enterprise offerings with measurable outcomes, recognition as a trusted advisor to clients, proactive architectural guidance preventing issues, influence on product strategy, mentorship impact, and scalable methodologies across the TAM organization.

GitKraken is the developer experience (DevEx) platform used by more than 40 million developers and 100,000 organizations worldwide, blending built-in AI and workflow orchestration with seamless integrations to Git providers, issue trackers, and AI solutions across desktop, command line, IDE, web, and mobile. The company recently launched a new product and is hiring a Mid-Market Account Executive to drive growth by engaging inbound leads and guiding engineering leaders from initial interest through demo, quote, and close. Key responsibilities include reviewing and qualifying inbound mid-market leads, proactive prospecting, cross-selling across product lines, leading discovery calls and product demos, delivering tailored quotes, managing the full sales cycle, maintaining pipeline records, and collaborating with sales, marketing, and product teams. Required qualifications include 1–3 years in SaaS sales or customer-facing roles selling to technical audiences, strong communication skills, ability to understand customer problems and position technical solutions, and entrepreneurial mindset, with bonus points for familiarity with Git or developer tools. The role is hybrid and based in Scottsdale, AZ, with a requirement to reside in or relocate to the Phoenix area, and GitKraken offers competitive compensation and a comprehensive benefits package alongside an Equal Employment Opportunity commitment.

GitKraken is the DevEx platform used by more than 40 million developers and 100,000 organizations, combining built-in AI and workflow orchestration to eliminate toil, streamline collaboration, and accelerate productivity across desktop, CLI, IDE, web, and mobile. The role is a nontraditional Product Manager position at the intersection of Git, AI agents, and future developer workflows, offering real ownership and close partnership with a senior PM and engineers. The team is building a portfolio of AI-native tools and shared infrastructure—CLI tooling, MCP servers, APIs, desktop apps, VS Code extensions, and AI agent workflows—that move code through the pipeline faster and with more confidence. You’ll own the feedback loop with developers, conduct interviews and surveys, translate findings into actionable signals, prototype ideas quickly using AI tools, and stay connected with other PMs and designers across GitKraken. The ideal candidate is comfortable at the tech-user boundary, experienced with AI tools and developer workflows, able to read API docs and discuss system architecture, and will work in a hybrid role based in Scottsdale, AZ, with generous rewards and benefits.

The role is for a Digital Inside Sales representative at Zendesk, seeking a motivated, high-energy self-starter who will be at the forefront of the customer experience, thrive in a fast-paced environment, become a product expert, and guide customers through a seamless buying journey. Key responsibilities include handling a high volume of inbound leads and inquiries via phone, chat, email, and video; conducting discovery calls and product demos to demonstrate ROI; acting as the voice of the customer to convert prospects; and collaborating with the team to meet revenue targets while upholding SLA standards. Basic qualifications require 2+ years of professional sales experience with a proven track record, excellent written and verbal English communication, the ability to multitask in a high-volume, fast-paced setting, and a hybrid work setup with in-office presence 3 days per week after training (schedule determined by the hiring manager). Preferred qualifications include SaaS or tech industry experience, a passion for Zendesk technology with the ability to quickly master new tools and processes, and a blend of strategic thinking with day-to-day execution. Zendesk emphasizes a hybrid, inclusive work model, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

This is a hands-on, individual-contributor role at Zendesk in Poland to architect and operate observability foundations for cloud-native services and the organization’s LLM/AI stack, helping engineering teams across EMEA with telemetry, runbooks, and dashboards. You will design and implement end-to-end observability for metrics, traces, and logs, including telemetry pipelines, storage/retention policies, dashboards, and alerting, and you will build LLM/AI observability primitives and deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles; you will instrument services and libraries using OpenTelemetry or equivalent and provide developer-facing patterns for consistency. You’ll onboard and upskill teams by creating playbooks and delivering training, coordinate with Reliability/SRE, Platform, Security, and Cost teams to ensure telemetry is secure, privacy-compliant, cost-efficient, and scalable; reduce toil by automating repetitive tasks and improving developer experience with CI integrations and auto-provisioned dashboards, and drive cross-team alignment on telemetry schemas and naming while participating in on-call rotations and incident response; you’ll influence roadmap through technical proposals and design reviews. Required qualifications include 5+ years of software engineering with at least 3 years in observability/SRE/monitoring; hands-on experience with Datadog, Grafana, Prometheus, OpenTelemetry or equivalents; experience building telemetry for ML/AI systems or understanding model monitoring concepts; strong knowledge of distributed systems and cloud-native environments (Kubernetes, AWS); production coding skills in Go, Python, or Ruby; experience designing telemetry pipelines at scale and defining SLOs/SLIs with low-noise alerts; eligible to work in Poland. Nice-to-have items include experience with OpenTelemetry for ML, Jaeger/OTel/Seldon/MLflow/Feast; Datadog at enterprise scale; knowledge of data privacy and security considerations for telemetry; prior cross-region enablement; plus a salary range of zł257,000–zł385,000 with potential bonuses and a hybrid work model; Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

The position is Senior Software Engineer - DevOps at Zendesk, with the job listing showing Pune, India as the location, but candidates must be physically located in Karnataka or Maharashtra per the company’s note. Responsibilities include aligning applications development and IT operations, automating deployments, designing and maintaining CI/CD pipelines on AWS, and ensuring reliability and security of the infrastructure, including containerization and helm chart management. Technical requirements include hands-on experience with AWS (IAM, IaaS/PaaS, EKS), Terraform, Helm, Bash, GitHub-based IaC and CI/CD using GitHub Actions and ArgoCD, Docker/Kubernetes, and monitoring/observability stacks such as Prometheus, Grafana, and the ELK stack, plus SQL familiarity. The role requires about 8–10 years of experience in DevOps and Kubernetes on AWS, strong communication, a willingness to learn new technologies, and flexibility to work across time zones and provide on-call support, with a hybrid work model requiring at least 3 days in the office. Zendesk emphasizes equal opportunity and inclusion, notes that AI-based screening may be used, and offers accommodations for applicants with disabilities; the specific in-office schedule and location will be dictated by the requisition and hiring manager.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Zendesk is hiring a confident, creative Regional Marketing Manager to own and scale Bay Area marketing, positioning the company as a leader in AI for Service with high visibility, executive exposure, and frequent customer-facing moments. The role blends strategy and execution, requiring you to design regional go-to-market plans, partner with Enterprise sales to accelerate deals, and test new formats that can become repeatable revenue engines. You’ll develop an annual event strategy and own end-to-end field marketing programs—including creative, logistics, enablement, and post-event follow-up—while collaborating with sales and product marketing on messaging and ROI measurement. Minimum qualifications include 6+ years of B2B SaaS field marketing with strong event experience, superb project management and cross-functional leadership, a data-driven mindset, excellent communication, and up to 20% travel. Preferred qualifications cover executive presence in matrixed environments, experience using AI/automation to optimize events, strong analytics and storytelling, budgeting/vendor management, and proficiency in Google Suite, Salesforce, Splash, and Tableau, with a US base salary range of $141k-$211k and a hybrid work model that requires in-office time part of the week.

The Senior Engagement Manager at Zendesk leads the company’s most complex, high-value client projects with a blend of leadership, strategic thinking, and advanced project management, while mentoring junior team members and helping improve delivery methodologies. Key responsibilities include acting as the lead client contact, delivering end-to-end projects on time and within budget, refining methodologies, managing risks, guiding strategic direction, supporting business development, staying current on industry trends, and ensuring cross-functional collaboration for client satisfaction and profitability. Qualifications require fluent Spanish and English (Portuguese preferred), 5+ years in client-facing consultancy or professional services with significant leadership experience, the ability to manage multiple engagements, strong communication and analytical skills, proficiency with PM software and CRM tools, a bachelor’s (master’s preferred), experience with various contract types, and willingness to travel up to 25%. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement that requires in-office presence part of the week and a schedule determined by the hiring manager. Zendesk emphasizes a supportive, diverse, and inclusive culture with competitive pay and benefits, a focus on work-life balance, and accommodations for applicants with disabilities, while AI may be used in screening and the company remains an equal opportunity employer.

Zendesk is hiring a Director of Software Engineering in San Francisco to lead global Platform engineering teams and shape API-first, cloud-native platform services that enable partners and customers to build AI-powered experiences, linking platform capabilities to Zendesk's AI and ecosystem strategies. You will lead multiple scrum teams across the US and APAC, set platform strategy, own the architecture for web services, RESTful APIs, and SDKs, and partner with Product, Design, Security, and AI teams to deliver features that enable AI agent actionability and cross-system interactions. Responsibilities also include mentoring engineering managers and senior engineers, hiring and retaining top talent, and driving operational excellence (SLA/SLOs, observability, incident management, CI/CD) to ensure high availability and performance for external customers. Basic qualifications include 10+ years of software engineering experience with at least 5 years leading distributed scrum teams, hands-on REST API and web application development, experience integrating AI/ML into production, and cloud-native distributed systems expertise (Kubernetes, CI/CD, observability); preferred qualifications include prior director-level SaaS/platform leadership, developer-experience focus, security/compliance experience, and an advanced degree. The role offers a US base salary range of $275,000-$413,000 with potential bonuses, a hybrid onsite/remote schedule in SF, and Zendesk states it is an equal-opportunity employer that supports diversity and accommodations, noting that AI may be used to screen applicants.

Atlassian offers flexible work options—office, remote, or a mix—and hires in any country where it has a legal entity, helping employees balance family, personal goals, and priorities. The DX Solutions Engineering Team is seeking a Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com) and to act as the technical authority for enterprise customers after the sale. Responsibilities include leading technical implementation, partnering with Customer Success Managers to oversee onboarding, complex integrations, and system architecture for a smooth transition from evaluation to production. The role also covers architecture and strategy, conducting deep-dive sessions to map the DX platform to customers’ goals, and designing tailored solutions that connect DX APIs with complex environments. Additional duties involve consultative implementation, serving as a trusted advisor on best practices for DX analytics and deployment, and providing feedback to product and engineering to influence the roadmap.

Atlassian offers flexible work options—office, home, or a hybrid arrangement—and hires in any country where it has a legal entity. The company’s DX Solutions Engineering Team is seeking a skilled Solutions Architect to drive adoption and long-term growth of the DX product for enterprise customers. The role acts as the technical authority after the sale, ensuring complex implementations are successful and customers realize maximum value. Responsibilities include leading technical implementations, shaping architecture and strategy, and designing custom solutions that connect the DX APIs with client environments. Additional duties involve consultative implementation, serving as a trusted advisor on DX analytics and deployment practices, and feeding feedback to product and engineering to influence the roadmap.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting, and it has grown into the top time management add-on for Jira since its 2007 beginnings. They are hiring an Engineering Manager for Site Reliability Engineering to lead a team that builds and maintains the foundational infrastructure for the engineering department, focusing on stability, high availability, cost efficiency, and extensibility. The role involves mentoring the SRE team, defining the roadmap and strategy, overseeing CI/CD and automation, partnering with engineering and product managers, maintaining the AWS-based platform, driving AI tooling adoption, and championing SRE practices like error budgets, on-call rotations, incident response, and post-mortems. Qualifications include 6+ years in SaaS with 2+ years leading SRE or infrastructure teams, cloud deployment strategy experience, AWS knowledge, solid SRE/DevOps principles, containerization with Kubernetes, and strong communication and cross-functional leadership. Tempo offers a remote-first environment with unlimited vacation in many locations, comprehensive benefits, professional development opportunities, inclusive culture, and opportunities to travel to international offices, with English-only resumes and a commitment to equal opportunity hiring.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

Zendesk’s Maquina team uses a large Retrieval Augmented Generation platform to turn knowledge about how customers resolve issues into AI-powered procedures that guide agents or operate autonomously, with deployments across banking, retail, and public services. As a Senior Software Engineer in Lisbon, you’ll work across the full stack—from the recommendation engine to the agent-facing UI and the runtime that executes procedures—designing and operating services for AI-driven recommendations and autonomous execution. You’ll collaborate with data science and ML teams, improve the procedure authoring experience for admins, and contribute to architectural decisions while owning the full lifecycle, including testing, deployment, and production operations. Required qualifications include 4+ years in backend or full‑stack roles, strong systems design and experience building scalable services, comfort with polyglot codebases, and excellent communication and teamwork; preferred qualifications include a CS degree, production experience with Ruby on Rails or TypeScript, familiarity with event streams (Kafka), LLM integration, domain‑driven design or event sourcing, and open‑source contributions. The tech stack includes Ruby on Rails and TypeScript microservices, GraphQL/REST APIs, React with TypeScript, AWS Aurora MySQL, Kafka, Elasticsearch, deployed on Kubernetes and AWS, with a hybrid Lisbon-based role that requires some in-office work and collaboration with Copenhagen, all within Zendesk’s inclusive culture.

The Senior Marketing Operations Manager, Martech & AI Transformation at Zendesk will architect a modern, AI-ready marketing ecosystem and lead the shift from traditional automation to AI-driven orchestration under the Director of Marketing Operations. You’ll design an AI-ready ecosystem, oversee a Unified Data Layer with CDP and Data Warehouse to feed LLM-based apps and predictive models, and maintain a multi-quarter roadmap that balances legacy stack debt with AI innovation. The role drives AI transformation through a structured AI sandbox with PoCs (e.g., automated content localization, autonomous SDR agents, hyper-personalized journeys), scales successful pilots into production, and leads vendor evaluations to meet security and performance standards. It also includes modernizing and rationalizing the tech stack with regular audits, decommissioning underperforming tools, defining AI governance and KPIs, and evangelizing AI adoption across the team while coordinating with IT/CIO for data security alignment. Required qualifications include 8+ years in Marketing Operations/Martech/RevOps, proven AI/ML operationalization, deep platform expertise (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4), and governance knowledge, with nice-to-haves such as integration tooling, prompt engineering, RAG architectures, Python/SQL, plus a US salary range of $158k–$238k, hybrid work, and Zendesk’s commitment to diversity and accommodations with AI screening as part of the process.

The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.

Atlassian offers flexible work arrangements—office, remote, or a mix—and hires in any country with a legal entity. Interviews and onboarding are conducted virtually as part of its distributed-first approach. The role aims to drive revenue growth for Jira Service Management in Korea by developing and executing a sales strategy and establishing a clear territory vision with ongoing updates on funnel, accounts, and resources. It involves collaborating with cross-functional teams (Enterprise Advocate, Marketing, Customer Success, Product) to ensure customer satisfaction and retention, representing Jira Service Management at events, and providing forecasts to senior management in Australia, while coordinating with Atlassian’s partner ecosystem. This position will be among the first hires for the Solution Sales Executive team for Jira Service Management in Korea.

Atlassian supports flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The role focuses on developing and executing a sales strategy to drive Jira Service Management revenue in Korea, including defining the territory vision and regularly communicating funnel, accounts, resources, challenges, and successes. It requires collaboration with cross-functional teams such as Enterprise Advocacy, Marketing, Customer Success, and Product to ensure customer satisfaction and retention. The individual will represent Jira Service Management at industry events and provide accurate sales forecasts and reports to the senior management team in Australia. They will work closely with Atlassian partner management and partners ranging from large IT service providers to other firms, and be among the first hires of the Solution Sales Executive team for Jira Service Management in Korea.

At Atlassian, you can work in the office, from home, or a mix of the two, giving you control to support your family, personal goals, and other priorities. They hire in any country where they have a legal entity and offer a broad range of perks, including health and wellbeing resources and paid volunteer days. The role involves developing and implementing named account or territory plans to maximize expansion and customer success, and executing strategic sales plans to meet company goals. You will identify and qualify leads, build relationships with decision-makers and executives, understand client needs, present solutions, negotiate contracts, and provide accurate forecasting while staying current on industry trends; travel to Indonesia and Vietnam is required. You will be the main Atlassian contact for designated accounts, run strategy plays to build long-term relationships, and collaborate with channel sales to navigate complex sales cycles and create territory and named-account sales strategies.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and more, as the leading time management add-on for Jira in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations while helping build an AI-enabled Finance function, partnering with the CTO, CPO, and CCO, owning the R&D financial model, forecasting, performance, and data integrity across close processes. Key duties include owning R&D and Customer planning cycles, delivering SaaS metrics, advising on resource allocation, and designing AI-driven workflows and agent orchestration for forecasting and reporting, while ensuring data governance and integration across Finance Systems, BI, RevOps, Accounting, and HR. Requirements include 4–8+ years in FP&A or related fields, strong financial modeling and planning-system experience, SaaS metrics expertise, collaboration with Accounting, and familiarity with AI tools; nice-to-have skills include cloud cost finance, planning-system ownership, BI/SQL, AI/ML exposure, and experience in high-growth or PE-backed SaaS environments. Tempo emphasizes that the role enables investment prioritization, customer visibility, scalable and automation-ready data, and a system-driven finance function, while offering remote-first work, unlimited vacation, strong benefits, professional growth opportunities, an inclusive culture, and equal-opportunity hiring.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, by offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations, partnering with the CTO, CPO, and CCO to own the R&D financial model, customer forecasting, and the development of an AI-enabled finance function using data-driven workflows. The role focuses on designing AI-driven forecasting, reporting, and variance analysis, ensuring data integrity across systems, managing cloud costs, and aligning financial data with operational drivers while supporting close processes and board materials. Requirements include 4–8+ years in FP&A or related fields with SaaS metrics experience, planning system expertise, cross-functional collaboration, and familiarity with AI tools; Tempo promotes a remote-first culture with strong benefits, growth opportunities, and a commitment to equal opportunity.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting. Founded in 2007 as a time-tracking tool, Tempo became the #1 time management add-on for Jira and has grown into a trusted name in the Atlassian ecosystem. The company is hiring a Partner Sales Manager to scale partner-driven revenue, managing strategic partners and building programs at the intersection of sales, partnerships, and strategy. Responsibilities include driving partner revenue and pipeline, enabling partners with training and resources, co-selling, deal strategy, and shaping the partner program with incentives and metrics. Requirements include 7+ years in B2B SaaS partner or channel sales, Atlassian ecosystem experience, strong relationship and communication skills, strategic and tactical capabilities, and a data-driven approach; Tempo offers a remote-first environment, generous benefits, and opportunities for professional development.

Atlassian offers flexible work arrangements (office, home, or hybrid) and hires people in any country where it has a legal entity. The role is Enterprise Solution Sales Executive for Jira Service Management, focusing on ITSM/ESM to drive large enterprise sales and displace legacy tools with cloud-first JSM solutions, and it is required to be based on the West Coast (California, Oregon, Washington). You will be a subject-matter expert in ITSM and ESM, owning end-to-end JSM sales motions from prospecting through solution design, business case, negotiations, and close. You will develop territory and account strategies with Account Executives, Account Managers, and Sales Development, and collaborate with Solution Engineers, Customer Success, Marketing, and Partners to align on plays, execute co-selling motions, and ensure customer adoption and expansion, including competitive campaigns and cloud migrations. You will forecast and manage pipeline using MEDDPICC or a similar methodology, and act as the voice of the customer to influence product roadmap and go-to-market strategy.

- Atlassian supports flexible work locations (office, home, or a mix) and hires in any country where it has a legal entity. - The role is Enterprise Solution Sales Executive for Jira Service Management, a subject matter expert in ITSM/ESM, driving new sales motions and co-selling with account teams to win large enterprise deals. - The position focuses on displacing legacy ITSM tools with cloud-first JSM and is based on the West Coast, working within a globally distributed team. - Responsibilities include expert product selling, owning end-to-end JSM sales motions, developing territory and account strategies, engaging customers with value-based ROI, leading competitive campaigns and cloud migrations, and collaborating cross-functionally to drive adoption and expansion. - It also entails forecasting and pipeline management using MEDDPICC and acting as the voice of the customer to influence product roadmap and go-to-market strategy.

Atlassians can work anywhere—office, home, or a mix—with virtual interviews and onboarding as part of being a distributed-first company, and Atlassian hires in any country where it has a legal entity. The Sales Compensation team comprises people with backgrounds in sales compensation, analytics, and systems, and they’re hiring a Senior Sales Compensation Analyst who will report to the Sales Compensation Manager. The role will lead the end-to-end monthly compensation processing for all sales teams. It will facilitate compensation plan creation, administration, payout, and reporting, analyze sales data to evaluate plan effectiveness, and build and update the Anaplan tool for compensation processing and reporting. It will ensure plans comply with laws, regulations, company policies, and audits, and communicate compensation plans and changes to the sales team with clarity on rewards.

Atlassian supports flexible work locations—office, home, or a hybrid approach—to help employees balance family, personal goals, and priorities. The company hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first organization. The role described is Senior Sales Compensation Analyst, within the Sales Compensation team. Responsibilities include leading end-to-end monthly compensation processing for all sales teams, facilitating plan creation, administration, payout, and reporting, and analyzing data to improve compensation structures. Additional duties involve building and updating the Anaplan compensation tool, ensuring compliance with laws and policies, and communicating compensation plans and changes clearly to the sales team.

Atlassian emphasizes flexible, distributed work and conducts virtual interviews, hiring in any country where they have a legal entity. Their Intern program, Your Future Org, combines hands-on technical training, mentorship, and social connections to help interns start a successful career. The paid 12-week program runs from November 2026 to February 2027 and is open to Australian and New Zealand citizens and Australian permanent residents. They are seeking engineers energized by security challenges to contribute across key areas, including Product Security, Corporate Security, Detections and Response, Security Assessments, and Security Governance and Risk Management. The roles focus on building monitoring and analytics to detect compromises, automating vulnerability discovery, researching features to harden software, and architecting secure hardware, networks, and corporate infrastructure.

Atlassian supports flexible, distributed work with virtual interviews and hires in any country where it has a legal entity. Their Intern program blends hands-on technical training, dedicated mentorship, and social connections to help students build a successful and impactful career, running 12 weeks from November 2026 to February 2027. Applications are open to Australian and New Zealand citizens and Australian permanent residents. They’re seeking engineers across Product Security, Corporate Security, Detections and Response, Security Assessments, and Security Governance and Risk Management to tackle vulnerabilities, threat modelling, incident response, penetration testing, and governance initiatives. The role emphasizes building monitoring and analytics to detect compromises, writing automation to find and exploit vulnerabilities, researching features to harden software, and architecting and securing hardware, networks, and corporate infrastructure.

- Atlassian is a distributed-first company with flexible work locations, conducts all interviews virtually, and hires in any country where it has a legal entity. - Its Your Future Org internship combines hands-on technical training, mentorship, professional growth, and social connections, running 12 weeks from November 2026 to February 2027, with applications open to Australian/New Zealand citizens and Australian permanent residents. - The Your Future Team seeks engineers who are ambitious and enjoy solving complex challenges in security-focused areas such as Product Security, Corporate Security, Detections and Response, Security Assessments, and Security Governance and Risk Management. - Interns will engage in activities like source code auditing, threat modeling, security reviews, monitoring and log analysis, incident response, and penetration testing. - The program aims to build new monitoring and analytics systems, automate vulnerability discovery, research features to harden software, and architect secure hardware, networks, and corporate infrastructure.

Atlassian supports flexible, distributed work with virtual interviews and hires in any country where it has a legal entity, with details at go.atlassian.com/distributed. Its Intern program blends hands-on technical training, mentorship, and social connections, lasts 12 weeks from November 2026 to February 2027, and is open to Australian and New Zealand citizens and Australian permanent residents. The Future Team seeks engineers who are innovative and driven to tackle complex challenges, with roles spanning Product Security, Corporate Security, Detections and Response, Security Assessments, and Security Governance and Risk Management. Product Security involves collaborating with developers to identify, resolve, and prevent vulnerabilities through activities like source code auditing, threat modelling, and security reviews to promote secure software by default; Corporate Security protects internal assets and networks and promotes security awareness; Detections and Response monitors logs, develops detection logic, and responds to incidents; Security Assessments perform penetration testing and Red Team activities. The program also emphasizes Governance and Risk Management, and focuses on building monitoring and analytics systems, writing automation to find vulnerabilities, researching features to harden software, and architecting secure hardware, networks, and corporate infrastructure.

Zendesk’s Data Protection Team is hiring a Software Engineer II to develop and maintain large-scale privacy and data-protection components, working mostly independently but with collaboration among team members. Responsibilities include following best engineering practices, writing, testing, and maintaining code used by millions, and continuously improving through peer reviews, pair programming, and knowledge sharing, while using AI to ship products faster. Basic qualifications include 2+ years of backend coding experience, proficiency in Ruby, Java, or Python, a desire to learn additional languages including frontend basics, and familiarity with relational databases and key-value stores, plus strong communication in distributed teams. Preferred qualifications include experience with modern distributed systems, Kubernetes and Docker, messaging queues (Kafka or SQS), a CS degree or SaaS experience. The role is hybrid with in-office days required in Poland, a salary range of zł179,000–zł269,000, and Zendesk’s commitment to equal opportunity, diversity and inclusion, candidate privacy notices, and reasonable accommodations.

Zendesk is seeking a Senior HRIS Analyst with hands-on Workday Talent & Performance expertise to lead the system’s evolution, troubleshoot complex issues, document the rationale, and mentor junior teammates. You’ll own end-to-end Talent & Performance configuration (Reviews, Calibration, Succession, Reporting, and integration with Advanced Compensation) while handling day-to-day tickets and supporting related modules. Required qualifications include 5+ years in HRIS with 3+ years in Workday configuration, 2+ years in Talent & Performance, expert skills in Reporting, Calculated Fields, and EIBs, plus UAT, regression testing, and strong documentation; you must be fluent in English and physically located in Mexico City or Estado de Mexico. The ideal candidate will have a solution-architect mindset, be a natural teacher, translate people strategies into technical solutions in an agile environment, and communicate effectively with non-technical stakeholders, with a curiosity-driven, ownership mindset. The role features a hybrid in-office/remote arrangement, requires in-person presence part of the week, and Zendesk commits to diversity, inclusion, AI screening, and accommodations for disabilities.

The Renewal Manager for the DACH region owns the end-to-end renewal journey for Enterprise and Mid-Market customers, acting as the primary point of contact to drive high retention and serving as a "T-shaped" partner by collaborating at eye level with Account Executives and Customer Success to identify expansion opportunities. You will initiate and close renewals, maintain accurate 120-day forecasts and CRM data hygiene, and ruthlessly simplify renewal processes to enable high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; proven churn mitigation in complex, multi-stakeholder enterprise environments; strong negotiation skills and intellectual honesty; fluency in German and English; experience managing 50+ accounts per quarter; and a resilient, can-do attitude in a fast-paced environment. What's in it for you: a global benefits package including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse team and location-specific benefits. About Miro: a visual workspace enabling distributed teams to collaborate; serves 100M+ users and 250,000 companies; founded in 2011, with 1,600+ employees in 13 hubs; Miro emphasizes belonging and inclusion and provides a Recruitment Privacy Policy for applicants.

The Renewal Manager will own the renewal journey for existing DACH customers (Enterprise and Mid-Market), driving end-to-end renewal from initiation to close and aiming for high retention. They will act as a T-shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities while maintaining accurate 120-day forecasts and high CRM data hygiene, and they will simplify renewal processes for fast execution. Requirements include 3+ years in renewals/account management/ commercial SaaS, proven churn mitigation in complex enterprise settings, strong negotiation skills with intellectual honesty, fluency in German and English, managing 50+ accounts per quarter, and a resilient, can-do attitude in a fast-paced environment. What’s in it for you: a supportive, connected environment with a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend) and opportunities to grow, with location-specific benefits available. About Miro: a visual workspace for distributed teams with 100M users and 250,000 companies, founded in 2011, 1,600+ employees in 13 hubs, prioritizing diversity and inclusion and a collaborative culture, with recruitment data handled according to their Recruitment Privacy Policy.

The Renewal Manager will own the renewal journey for Miro’s DACH Enterprise and Mid-Market customers, serving as the primary contact and driving the end-to-end process from initiation to close while collaborating with Account Executives and Customer Success to identify expansion opportunities. They will maintain accurate 120-day forecasts, ensure high CRM data hygiene, and ruthlessly simplify renewal processes to sustain high-velocity execution. Requirements include 3+ years in renewals, account management, or SaaS, proven churn mitigation in complex multi-stakeholder enterprise environments, strong negotiation and intellectual honesty, fluency in German and English, managing 50+ accounts per quarter, and a can-do, resilient attitude. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits noted on the Global Benefits board. About Miro: a visual workspace platform for distributed teams with over 100 million users and 250,000 companies, founded in 2011, employing roughly 1,600 people across 13 hubs, and committed to diversity, inclusion, and collaboration, with a Recruitment Privacy Policy in place.

The Renewal Manager in DACH owns the renewal journey for Enterprise and Mid‑Market customers, driving end-to-end renewals from initiation to close, acting as a cross‑functional T‑shaped partner and collaborating with Account Executives and Customer Success while maintaining 120‑day forecasts and simplifying renewal processes for rapid execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; proven churn mitigation in complex, multi‑stakeholder enterprise environments; strong negotiation skills and intellectual honesty; fluency in German and English; experience managing 50+ accounts per quarter; and a resilient “can‑do” attitude in a fast‑paced marathon of sprints. It emphasizes a T‑shaped, cross‑functional approach to spotting expansion opportunities and achieving high retention rates. What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location‑specific variations and a diverse, supportive environment for growth. About Miro: a visual workspace platform for distributed teams with over 100M users and 250,000 companies, founded in 2011, co‑headquartered in San Francisco and Amsterdam, ~1,600 employees across 13 hubs, and a culture focused on collaboration, belonging, and inclusion; recruitment privacy policies govern applicant data.

The Renewal Manager role owns the renewal journey for Miro’s DACH Enterprise and Mid‑Market customers, serving as the primary contact and driving the end‑to‑end process from initiation to close to achieve high retention. You will act as a T‑Shaped partner, collaborate at eye level with Account Executives and Customer Success to identify expansion opportunities, maintain accurate 120‑day forecasts and CRM data hygiene, and ruthlessly simplify renewal processes to maintain high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; proven success mitigating churn in complex, multi‑stakeholder enterprise environments; strong negotiation skills and intellectual honesty; professional fluency in German and English; experience managing 50+ accounts per quarter; and a can‑do attitude with resilience for a fast‑paced marathon of sprints. What’s in it for you: a global benefits package that typically includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, plus joining a diverse team and location‑specific benefits listed on the Global Miro benefits board. About Miro: a visual workspace for innovation used by over 100M users and 250,000 companies, with 1,600+ employees in 13 hubs, emphasizing collaboration, inclusion, and a mission to empower teams to create the next big thing, and noting that applicants’ data are handled in accordance with the Recruitment Privacy Policy.

The Renewal Manager will own the renewal journey for Miro’s existing DACH-based Enterprise and Mid-Market customers, driving the end-to-end process from initiation to close with a focus on high retention. They will act as a T-shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities, and maintain accurate 120-day forecasts and CRM data hygiene while ruthlessly simplifying renewal processes for fast execution. Requirements include 3+ years in renewals or related SaaS roles, success mitigating churn in complex multi-stakeholder environments, strong negotiation and intellectual honesty, fluency in German and English, and managing a large book of 50+ accounts per quarter, plus a can-do, resilient attitude. Benefits include equity, wellbeing and equipment allowances, an annual Learning & Development stipend, and a diverse, supportive team, with location-specific benefits listed on the Global Miro benefits board. About Miro: a visual workspace enabling distributed teams to collaborate and innovate, with a global presence, a culture of collaboration and inclusion, and a Recruitment Privacy Policy governing applicant data.

The Renewal Manager in the DACH region owns the renewal journey for Enterprise and Mid-Market customers, acting as a T-shaped partner who collaborates with Account Executives and Customer Success to drive end-to-end renewals from initiation to close and identify expansion opportunities. You’ll maintain accurate 120-day forecasts and high data hygiene in CRM, and ruthlessly simplify renewal processes to sustain high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex enterprise environments, strong negotiation skills and intellectual honesty, professional fluency in German and English, and managing a large book of 50+ accounts per quarter with a resilient, can-do attitude. What’s in it for you: a supportive environment with a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), plus location-specific benefits via the Global Miro benefits board and a diverse team to do your best work. About Miro: a visual workspace platform serving over 100M users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with more than 1,600 employees across 13 hubs; the company emphasizes belonging, collaboration, diversity and inclusion, and a mission to empower teams to create the next big thing, with a Recruitment Privacy Policy in place.

The Renewal Manager will own the renewal journey for Miro’s existing DACH customer base (Enterprise and Mid-Market), acting as the primary point of contact and driving the end-to-end renewal from initiation to close, while collaborating with Account Executives and Customer Success to identify expansion opportunities and maintaining accurate 120-day forecasts and high data hygiene in the CRM. The role requires ruthlessly simplifying renewal processes to maintain high-velocity execution and requires you to think beyond your function as a T‑Shaped partner to deliver the best outcome for the customer and Miro. Qualifications include 3+ years in renewals, account management, or a commercial SaaS role; proven churn mitigation in complex enterprise environments; strong negotiation skills with intellectual honesty; fluent in German and English; experience managing 50+ accounts per quarter; and a resilient, can-do attitude. What’s in it for you: a global benefits package including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, with location-specific differences, plus a diverse, collaborative team culture. About Miro: a visual workspace platform for distributed teams, serving over 100 million users and 250,000 companies, founded in 2011 with 1,600+ employees across 13 hubs, emphasizing diversity, inclusion, collaboration, and belonging, with Recruitment Privacy Policy governing applicant data.

The Renewal Manager in DACH owns the renewal journey for Miro’s Enterprise and Mid-Market customers from initiation to close to achieve high retention rates. You’ll act as a T-shaped partner, collaborate with Account Executives and Customer Success to identify expansion opportunities, maintain accurate 120-day forecasts and clean CRM data, and simplify renewal processes for high-velocity execution. Requirements include 3+ years in renewals/account management or commercial SaaS, proven churn mitigation in complex, multi-stakeholder enterprise environments, strong negotiation skills and intellectual honesty, fluency in German and English, experience managing 50+ accounts per quarter, and a can-do, resilient mindset. What’s in it for you: equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse team and a culture focused on belonging (location-specific benefits may vary per the Global Miro benefits board). About Miro: a visual workspace that enables distributed teams to collaborate and innovate, serving over 100 million users and 250,000 companies, with co-headquarters in San Francisco and Amsterdam and 1,600+ employees across 13 hubs, all while prioritizing diversity, inclusion, and belonging; recruitment data is managed under Miro’s Recruitment Privacy Policy.

The Renewal Manager will own the renewal journey for Miro's Enterprise and Mid-Market customers in the DACH region, serving as the primary point of contact to drive end-to-end renewals from initiation to close and achieve high retention. Responsibilities include acting as a T-shaped partner to ensure the best outcome for customers and Miro, collaborating with Account Executives and Customer Success to identify expansion opportunities, maintaining accurate 120-day forecasts and data hygiene in the CRM, and simplifying renewal processes for high-velocity execution. Required qualifications include 3+ years in renewals, account management, or a commercial SaaS role; proven success mitigating churn in complex, multi-stakeholder enterprise environments; strong negotiation skills and intellectual honesty; professional fluency in German and English; experience managing 50+ accounts per quarter; and a can-do, resilient attitude for navigating a fast-paced marathon of sprints. The role offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend) and the chance to join a diverse team, with location-specific benefits detailed on Miro's Global benefits board. About Miro: a visual collaboration platform serving more than 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with over 1,600 employees across 13 hubs, emphasizing belonging, collaboration, and a mission to empower teams to build the next big thing; applicant data is governed by Miro's Recruitment Privacy Policy.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, and other workflow solutions, and it is the leading time management add-on for Jira in the Atlassian ecosystem. The Technology Partner GTM Manager role is to own Tempo's most important strategic partnership with Atlassian, acting as the primary liaison to Atlassian's go-to-market, sales, channel, and partner teams to build joint pipeline and translate partnership potential into measurable revenue. Key responsibilities include partnership strategy and relationship management, joint pipeline and revenue development, field coordination and enablement, and cross-functional leadership with Marketing, Product, Engineering, and Customer Success to align programs and expedite joint initiatives. Requirements include 7+ years in strategic alliances or enterprise GTM in B2B SaaS, deep familiarity with Atlassian, a track record of co-sell motions that generate incremental revenue, and a data-driven, communication-focused approach to reporting results to leadership. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, professional development opportunities, and an inclusive workplace, inviting candidates to apply with an English resume.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country with a legal entity, with details at go.atlassian.com/distributed. Atlassian's Your Future Org Intern program combines hands-on technical training, professional growth, mentorship, and strong social connections to set students up for a successful career. The internship role is located in the Australian Eastern Timezone, and applicants must be willing to work in that timezone; applications are open to Australian and New Zealand citizens, as well as Australian permanent residents. The Your Future Team’s Payroll Team consists of professionals from payroll, HR, and accounting, and they are hiring a Payroll Analyst who will report to the ANZ Payroll Operations Manager to support Australian payroll processing. The Payroll Analyst will manage accounting processes and systems, support payroll for 5000+ employees, produce reports, manage workflow, respond to inquiries, assist with special projects, and maintain payroll procedures and SOX controls.

Atlassian offers flexible work options—office, remote, or hybrid—so employees can balance family, personal goals, and other priorities. They hire people in any country where they have a legal entity, with more details at go.atlassian.com/distributed. Atlassian’s Future Org Intern program provides hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to set students up for success. The Payroll Analyst role is in the Australian Eastern Timezone, and applications are open to Australian and New Zealand citizens or Australian permanent residents. The Payroll team, which reports to the ANZ Payroll Operations Manager, processes ANZ payroll for 5000+ employees, produces reports, manages workflow and vendor uploads, handles inquiries, supports special projects, and maintains payroll procedures and SOX controls, bringing accounting knowledge to a global, collaborative team.

Atlassian offers flexible work locations—office, home, or hybrid—and hires in any country where the company has a legal entity, with more details at go.atlassian.com/distributed. The Future Org Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and social connections to set students up for a successful career at Atlassian. The Payroll Analyst role is located in the Australian Eastern Timezone and requires candidates to be willing and able to work in that time zone; applications are open to Australian and New Zealand citizens as well as Australian permanent residents. The Future Team is the Payroll Team, composed of people with backgrounds in Payroll, HR, and Accounting, and the analyst will report to the ANZ Payroll Operations Manager to assist with accurate management of Australian payroll processing. Responsibilities include processing ANZ payroll for 5,000+ employees, producing reports, managing workflow, responding to employee inquiries, assisting with special projects, and maintaining payroll procedures and SOX controls.

Atlassian supports flexible work arrangements—office, remote, or hybrid—and hires in any country where it has a legal entity, giving employees more control over personal priorities. The company’s intern program combines hands-on technical training, professional growth, dedicated mentorship, and strong social connections to prepare students for a career at Atlassian. The described role is located in the Australian Eastern Timezone, and applicants must be willing to work there; applications are open to Australian and New Zealand citizens and Australian permanent residents. The position sits within the Payroll Team, which includes payroll, HR, and accounting expertise, and reports to the ANZ Payroll Operations Manager. Key duties include processing ANZ payroll for 5,000+ employees, producing reports, handling inquiries, assisting with special projects, and maintaining payroll procedures and SOX controls.

Zendesk is establishing a world-class R&D center in Pune and hiring a Staff Software Engineer to design and deliver scalable, AI-augmented customer-experience systems, owning complex components end-to-end and mentoring other engineers. The role involves leading technical delivery for major product areas, building robust backend microservices (Java 11+/Vert.x or similar) and high-performance front-end apps (TypeScript/React) with secure REST/GraphQL APIs, and shaping architecture across frontend and backend. You will drive front-end modernization, champion reliability and observability, troubleshoot performance bottlenecks, build reusable platform capabilities, mentor engineers, and collaborate with cross-functional partners to balance business value, risk, and technical debt. Required qualifications include 8+ years of experience, strong system design and distributed systems fundamentals, expertise in JavaScript/TypeScript and React, backend proficiency in one or more languages (Go/Java/Python/Ruby/Node), experience with cloud-native services, microservices, containers, CI/CD, and mentoring. Preferred qualifications include legacy modernization, GraphQL and advanced front-end patterns, IaC/service meshes/observability stacks, relational and NoSQL databases, open-source contributions, multi-site work experience, and AI/ML feature experience; the role is Pune-based with a hybrid schedule and location requirements stating candidates must be located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity and accommodations.

The Sales Development Representative role at Zendesk is for the EMEA region and focuses on driving new business and building a strong talent pipeline to accelerate growth. Primary duties include managing a high volume of inbound leads in the CRM to qualify opportunities for Account Executives and using excellent communication to upsell/cross-sell before handoff, while thriving in a creative, multicultural team across Europe, the Middle East and Africa. The role emphasizes overachieving on targets, representing the brand, delivering an outstanding customer experience, and learning to advance a sales career trajectory. Requirements include proficiency in English, a desire to pursue consultative sales, potential SaaS or business internship experience, a can-do attitude, and the ability to work in a hybrid schedule with the Lisbon office plus remote work. Zendesk promotes an inclusive, diverse culture with equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.

Zendesk in Copenhagen is hiring a Senior Software Engineer for the Vikings team to architect, build, and evolve full-stack features powering the Help Center, with a focus on conversational AI, upgrading the theming platform and its templating APIs. You’ll lead efforts to create a new Help Center experience centered on an AI agent-first approach, shape the theming platform for both coding and non-coding customizations, and mentor teammates while communicating complex decisions clearly to stakeholders. Required qualifications include 4+ years in full-stack or frontend roles, strong JavaScript framework and build-tool knowledge, solid systems design experience, and a track record of delivering content at web scale with high availability, plus a collaborative ownership mindset. Preferred qualifications include a CS degree, experience running high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, themeable platforms, and open-source contributions. The tech stack features Ruby on Rails microservices, frontend in JavaScript/TypeScript/React, data stored in AWS Aurora MySQL, Kafka for event streaming, and deployments on Kubernetes and AWS, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-driven screening with accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive to drive multi-year cloud CX and AI transformation for enterprise customers in the UK & Ireland, leveraging its AI suite (AI Agent, Copilot, QA, CCaaS) to deliver executive-level business impact. The role focuses on owning growth by landing large new enterprise accounts, leading complex multi-stakeholder deals across IT, Operations, Procurement, and the Executive suite, and driving AI adoption as part of CX transformation programs. The candidate will lead strategic discussions with C-level executives, align AI solutions to business goals and measurable outcomes, build data-driven ROI models, and collaborate with internal teams and partners to win. Desired strengths include a proven enterprise SaaS sales track record, excellent communication, a learning mindset around AI/automation, strategic ROI-focused thinking, teamwork, and a growth mindset; bonus experience spans industry domains (Business Services, Finance, Manufacturing), CX/CRM/CCaaS/AI sales, and familiarity with AI sales tools. The role is hybrid with regular travel in the UK & Ireland, office attendance to be determined by the hiring manager, and Zendesk emphasizes equal opportunity and inclusion with potential AI screening and accommodations available for applicants with disabilities.

- The Strategic Customer Success Manager role sits in Miro’s UK/I Strategic Customer Success Team, within the Customer Experience group, and focuses on delighting customers as a strategic partner to rapidly realize value with Miro. - You will manage a £100k+ revenue portfolio, become a product expert, diagnose adoption and value gaps, co-create outcome-driven plans, and lead quarterly executive business reviews, acting as the voice of the customer. - You’ll engage internal and external stakeholders to improve retention metrics, monitor the health status of customers, develop best practices for growth and renewal, partner with Sales and Renewals, and use tools like Gainsight, Outreach, and Looker. - Requirements include 5+ years in Customer Success or other B2B client-facing SaaS roles (with enterprise account experience and strategic consulting exposure), strong cross-functional collaboration and stakeholder management, excellent communication, adoption planning, and English fluency; role requires 2 days per week in the London hub (Tuesdays and Thursdays). - Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, inclusion, belonging, and a mission to empower teams to create the next big thing.

The role sits in Miro’s Global Customer Experience, on the UK/I Strategic Customer Success Team in London, with 2 days per week on Tuesdays and Thursdays. A Strategic Customer Success Manager’s main responsibility is to ensure customers realize value from their investment in Miro by tying the platform to critical business workflows, nurturing stakeholders, and acting as the voice of the customer within Miro. You’ll manage a hybrid UKI portfolio of £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, drive retention and expansion, run quarterly executive business reviews, and collaborate with sales and renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a Customer Success or other B2B client-facing role in SaaS, experience in a strategic consulting firm handling complex accounts, a proven track record managing large enterprise portfolios, cross-functional collaboration, and excellent communication with decision-makers; fluency in English and curiosity about SaaS and AI are also desired. Benefits include equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about Miro’s mission to empower teams to create the next big thing.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, and the Strategic Customer Success Manager role sits with the UK/I team in Miro's London hub. The primary responsibility is to ensure customers realize value from Miro by tying the platform to critical business workflows, building joint success plans, nurturing multi-threaded stakeholder relationships, and acting as the voice of the customer, with the role being permanent, full-time, and 2 days per week in London (Tuesdays and Thursdays). You will own a portfolio worth £100k+ in revenue, become a product expert, diagnose adoption and value gaps, drive retention and expansion, monitor customer health, develop best practices for growth/renewal, and collaborate with Sales and Renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing SaaS role (preferably enterprise accounts), experience in strategic consulting handling complex accounts, strong cross-functional collaboration and communication skills, fluency in English, and a proactive, adaptable, collaborative mindset. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging, diversity, and inclusion, and invites applicants to learn more about life at Miro and its global benefits.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, with a Strategic Customer Success Manager role based in the UK/I team focused on partnering with and delighting customers to rapidly realize value. The role's primary responsibility is to ensure customers realize value from Miro by aligning the platform with their critical business workflows, nurturing key stakeholders, and leading joint success plans and quarterly executive business reviews as the voice of the customer. You will manage a hybrid UKI portfolio of £100k+ in revenue, become a product expert, diagnose adoption/value gaps, co-create outcome-driven plans, and improve retention metrics while coordinating with Sales, Renewals, and internal teams using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing role in SaaS, experience with strategic large Enterprise Accounts (ideally from a strategic consulting firm), cross-functional collaboration, and strong communication with decision-makers, plus English fluency and a proactive, collaborative mindset. The company offers a global benefits package (equity, wellbeing, WFH equipment allowance, and L&D stipend), a diverse and inclusive culture, location-specific benefits, and information about Miro's mission and belonging initiatives, with Recruitment Privacy Policy applicable.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all aimed at empowering customers to create the next big thing. The role is a Strategic Customer Success Manager on the UK/I Strategic Customer Success Team, focused on ensuring customers realize value by tying Miro’s platform to key business workflows, nurturing stakeholder relationships, and leading joint success plans and quarterly executive reviews. It is a permanent, full-time role, two days per week in the London hub, responsible for a UKI book of business around £100k+ in revenue, developing product expertise, diagnosing adoption gaps, and driving retention and expansion. Requirements include 5+ years in a B2B customer-facing role in SaaS (CSM or strategic consulting), a proven track record managing large Enterprise Accounts, cross-functional collaboration, strong stakeholder engagement, excellent communication, and English fluency with interest in SaaS/AI. What’s in it for you includes global benefits, equity, wellbeing and learning stipends, and a description of Miro’s mission, culture, and commitment to diversity and belonging, plus a note about the Recruitment Privacy Policy.

Miro’s Customer Experience unit includes Renewals, Customer Success, Support, and Education, and the Strategic Customer Success Manager role sits in the UK/I team to partner with customers, ensure they realize value, and tie Miro’s platform to their critical business workflows, including quarterly executive reviews, with a permanent, full-time schedule based in London two days per week. The role manages a portfolio of roughly £100k+ in revenue, becomes a Miro product expert to guide customers toward their desired outcomes, diagnoses adoption/value gaps, co-creates outcome-driven plans, and tracks customer health to improve retention and expansion. Candidates should have 5+ years in a B2B SaaS customer-facing role (ideally including strategic consulting), a proven ability to manage large enterprise accounts, cross-functional collaboration, and strong stakeholder engagement and communication skills. Responsibilities also include partnering with Sales and Renewals, utilizing tools like Gainsight, Outreach, and Looker to prioritize a portfolio, and developing best practices for growth and renewals to sustain customer success. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend) and emphasizes a diverse, inclusive culture; location-specific benefits vary, and candidates are encouraged to learn more via the Global Miro benefits resources.

Miro’s Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing, and the Strategic Customer Success Manager role sits on the UK/I team to delight customers as a strategic partner and help them rapidly realize value. This is a permanent, full-time role based in London with two days per week on Tuesdays and Thursdays. You’ll manage a UKI portfolio of roughly £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, run quarterly executive business reviews, act as the voice of the customer, and collaborate with sales, renewals and internal teams using tools like Gainsight, Outreach, and Looker to prioritize and manage your portfolio. Requirements include 5+ years in a customer success or other B2B SaaS role (ideally enterprise), experience in strategic consulting, a proven track record handling large enterprise accounts, cross-functional collaboration, strong communication with decision makers, empathy, and fluency in English, plus curiosity about SaaS and AI. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, location-specific benefits, and recruitment privacy policies.

Miro's Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, and this Strategic Customer Success Manager role sits with the UK/I team within the Global CS group to delight customers and help them rapidly realize value. The role’s core purpose is to ensure customers realize value from Miro by tying the platform to critical business workflows, nurturing stakeholder relationships, creating joint success plans, and leading quarterly executive business reviews as the voice of the customer. Responsibilities include managing a portfolio with £100k+ revenue, becoming a product expert, diagnosing adoption and value gaps, improving customer health metrics, and partnering with sales/renewals while using tools like Gainsight, Outreach, and Looker. Requirements are 5+ years in customer success or a B2B SaaS role, experience handling large enterprise accounts, cross-functional collaboration, strong communication and empathy, and English fluency, with a curiosity about SaaS and AI. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific details available on Miro’s benefits board.

Miro’s Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing. The Strategic Customer Success Manager role sits on the UK/I team within the Global Customer Success group and is based in London, working two days per week (Tuesdays and Thursdays). You will manage a portfolio of £100k+ revenue, become a Miro product expert, diagnose adoption gaps, co-create outcome-driven plans, build joint success plans, and lead quarterly executive business reviews as the voice of the customer. Requirements include 5+ years in a customer-facing B2B SaaS role (preferably with strategic enterprise accounts), cross-functional collaboration, the ability to engage senior decision-makers, and excellent communication, with experience using tools like Gainsight, Outreach, and Looker. The role offers global benefits (including equity, wellbeing, a equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific benefits that vary by region.

The Strategic Customer Success Manager role sits within Miro’s global Customer Success organization, specifically on the UK/I Strategic Customer Success Team, focusing on delighting customers by becoming a strategic partner and ensuring rapid value realization. Responsibilities include managing a £100k+ revenue hybrid UKI book of business, becoming a product expert, diagnosing adoption/value gaps, co-creating outcome-driven plans, leading quarterly executive business reviews, and acting as the voice of the customer while collaborating across Sales, Renewals, Support, and Product. You’ll use tools like Gainsight, Outreach, and Looker to prioritize and manage the portfolio, identify health status, and develop best practices for growth and renewal. Qualifications include 5+ years in a Customer Success or B2B SaaS role, experience handling large Enterprise accounts, strong cross-functional collaboration and stakeholder management, excellent communication, and fluency in English. The role is permanent, full-time, based in London with two in-person days per week (Tuesdays and Thursdays), and Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive, and collaborative culture.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Atlassian is transforming software development and supports major teams worldwide (NASA, Nike, Pixar, Tesla) to advance through software and collaboration, with over 236,000 customers and Account Executives helping the largest accounts scale their Atlassian investments. The Account Executive role will join the Japan team to drive enterprise sales strategy and adoption of select products and services for enterprise customers. AEs act as customer promoters, sharing feedback with product and engineering to optimize the customer experience, and they coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, prioritizing resources to meet customer needs and aligning with the enterprise sales process to fit Atlassian’s model. Key responsibilities include developing named account or territory plans for expansion and customer success, maintaining account ownership, collaborating with Solution Engineers, Inside Sales, Channel, and Renewals to implement effective sales strategies, working with Advisory Service, and building productive relationships with internal stakeholders and key customers.

Atlassian is revolutionizing software development and enables teams worldwide—including NASA, Nike, Pixar, and Tesla—to advance collaboration through software. The company has over 236,000 customers, and Account Executives help its largest accounts scale their Atlassian investments; the role described is part of the Japan team. AEs build and implement sales strategies to improve adoption of select products for enterprise customers and act as customer advocates by sharing feedback with product and engineering to optimize the customer experience, all in close alignment with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and creative, able to think strategically and prioritize resources to meet customer needs, and must understand the Enterprise Sales process to adapt it to Atlassian’s model. Responsibilities include developing named account or territory plans to maximize expansion and customer success, maintaining account ownership while coordinating with various roles, collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute strategies, aligning with Advisory Services to understand technical initiatives and business outcomes, partnering with Renewals to maximize health and retention, and building productive relationships with internal stakeholders, solution partners, and key customers.

Zendesk is hiring a Manager for the Business Development team in EMEA to recruit, train, and lead SDRs and BDRs, shaping development programs as the Lisbon hub expands. You will inspire the team to consistently exceed targets, provide career development, and drive agile processes, while collaborating with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Candidates should be fluent in English, with additional European languages (French/German/Dutch) a plus, and have a proven track record of building high-performing sales teams, SaaS experience in Support/Sales/CRM, consistent quota attainment, plus strengths in demand generation and cross-functional work. The role features a hybrid work setup with part of the week in the local Zendesk office and part remote, with the in-office schedule determined by the hiring manager as the Lisbon expansion progresses. Zendesk emphasizes its inclusive culture, notes that AI may be used in screening, and is an equal opportunity employer committed to diversity and providing accommodations for disabilities.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.

Zendesk’s Senior AI Services Consultant will serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role’s mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor to drive transformative business outcomes with agility and precision. Key objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end delivery with clear scope and timelines to ensure success. Qualifications include 5+ years in consulting or professional services, experience in enterprise SaaS GTM roles, adoption analytics and success-planning experience, relevant degrees (bachelor’s and/or advanced) with AI strategy or project management certifications, plus strong consulting, communication, project-management, and AI technical skills; the role is hybrid, with in-office presence required and a first 90 days cadence of 3–4 days/week (then ongoing hybrid scheduling to be determined). Zendesk underscores its commitment to diversity and inclusion, as an equal opportunity employer that may use AI screening, and it provides accommodations; the company promotes a global diversity, equity, and inclusion initiative and a flexible hybrid work culture.

This Zendesk Professional Services role is for a Paid Services Consultant who guides customers in mapping business needs to the Zendesk Resolution Platform, serving as a technical expert and experience-maker who enables adoption and AI-driven transformation. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer's technical expert, and lead end-to-end delivery with clear scope and timelines. Responsibilities include guiding onboarding and configuration, maintaining product expertise, delivering consultative sessions, conducting onsite and remote meetings, ensuring customer satisfaction, resolving complex issues, handling escalations, collaborating with Customer Success and Sales, and managing projects to meet deadlines. Required skills include strong consulting, communication, and project-management abilities, deep AI and Zendesk product proficiency, adaptability, problem-solving, continuous learning, and the ability to distill AI concepts for diverse audiences. Requirements include a Bachelor’s degree, 3+ years of tech/SaaS consulting in customer-facing roles, SaaS deployment experience, English fluency, preferred advanced AI strategy or PM certifications, and the position is based in Mexico (CDMX or Estado de Mexico) with hybrid work; Zendesk also notes AI screening and a commitment to diversity and inclusion.

- Zendesk is seeking a Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that brings AI into customer service workflows, with ownership of significant features from design through production. - You will own end-to-end features, collaborate with ML Scientists and Engineers to integrate ML-powered capabilities, contribute to technical design and architecture, and build scalable backend services and APIs. - You’ll work with Product Management, Design, and other engineering teams to translate requirements into well-scoped work, while improving reliability, performance, and maintainability and mentoring junior engineers. - Required: 5+ years building and operating large-scale internet-facing apps; fluent in Ruby with Python as a plus; experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD; ability to work comfortably with uncertainty and collaborate across ML disciplines. - Preferred: experience with SQL/data infra (Snowflake, dbt), LLM integration patterns, ML pipeline tooling (e.g., Metaflow), Kafka, and iterative, metrics-driven development; role supports a hybrid in-office schedule; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is hiring a Staff Engineer for the AI Copilot organization to lead the architecture and delivery of the Admin Copilot Conversational backend, a multi-million ARR product that enables admins to configure Zendesk using natural language. The role requires driving the technical vision and end-to-end delivery of complex features, being a hands-on leader, collaborating with ML scientists, product, design, and partner teams, influencing architecture beyond the team while improving evaluation, guardrails, and safety for LLM-powered features, and mentoring engineers while addressing systemic risks. Required qualifications include 8+ years in software engineering with backend leadership, experience designing distributed systems at scale, production LLM integration, fluency in at least one backend language (Ruby, Python, Go), strong cloud (AWS), containers (Docker/Kubernetes), and CI/CD, and a proven ability to operate effectively under ambiguity and drive cross-team alignment. Preferred qualifications include experience building conversational AI, ML infrastructure and tooling (Metaflow, MLflow), event-driven architectures (Kafka), SQL/data infra (Snowflake, dbt), and prior mentoring or technical leadership of 3+ engineers. The tech stack includes Ruby and Python, AWS, Metaflow, data stored in S3/RDS/MySQL/Snowflake with dbt, Kubernetes/Docker, LLMs via an LLM Proxy, and the Vercel AI SDK; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

Zendesk Tokyo is seeking a Senior Security Compliance Analyst to bridge global standards with Japanese ISMAP/J-SOX requirements and build a cloud-native security framework in collaboration with global teams. The role emphasizes strategic advisory, leading risk assessments and audits, designing controls for SOX, HIPAA, and privacy laws within a cloud-native environment, and partnering with Product and Engineering to remediate findings through automated, scalable solutions while maintaining continuous monitoring to protect Zendesk’s Trust brand. Basic qualifications include 4–6 years in information security, IT audit, or GRC; solid knowledge of ISO 27001 or SOC2 and their application to cloud products; experience in internal risk assessments or at least one full audit cycle (J-SOX, PCI DSS, PrivacyMark); practical cloud security experience with AWS, Azure, or GCP; and business-level Japanese and English. Preferred qualifications include ISMAP experience, AI governance familiarity, the ability to perform technical verification (e.g., AWS Config or Terraform) beyond spreadsheet checks, experience using GRC tools (Vanta, Drata, ServiceNow) to automate evidence collection, and certifications such as CISA, CRISC, or CISSP. The posting notes a hybrid work model, Zendesk’s commitment to equal opportunity and diversity, potential AI screening in hiring, and accommodations available for applicants with disabilities.

In Köln wird zum nächstmöglichen Zeitpunkt ein Werkstudent (m/w/d) im Bereich Consulting gesucht. Von Tag eins bist du ein vollwertiges Mitglied des Consulting-Teams und arbeitest aktiv in Kundenprojekten mit, um fachliche und persönliche Fähigkeiten zu entwickeln. Du studierst Wirtschafts- oder Medieninformatik, BWL oder einen vergleichbaren technischen Studiengang und suchst eine praktische Ergänzung zum Studium. Deine Aufgaben umfassen die Analyse von Kundenanforderungen, das Konzipieren von Lösungsszenarien, das Bewerten von Lösungsalternativen sowie Konfigurationsleistungen im Rahmen digitaler Transformationsprojekte. Zusätzlich unterstützt du bei der Lösungsimplementierung und der Erstellung von Projektplänen, Aufwandsschätzungen, Budgetplanungen und wirkst an der Konzeption sowie Kalkulation neuer Beratungsleistungen, Angebote und Pakete mit.

The AI Success Specialist at Zendesk is a hands-on customer advisory role designed to accelerate customers’ realization of business value and ROI from Zendesk’s AI agents, engaging stakeholders from CXOs to product teams. Its overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, guide best practices and solution design, drive AI adoption across the CX journey, and use analytics to predict risks and identify opportunities for growth and expansion. Qualifications include a minimum of 5+ years in customer success/experience, fluency in French and English, experience in enterprise SaaS go-to-market or related roles, a bachelor’s degree, experience deploying or driving adoption of AI/SaaS solutions, and strong cross-functional relationship and communication skills. The role is hybrid (onsite part of the week with remote flexibility; schedule determined by the hiring manager), and Zendesk emphasizes diversity, equity, and inclusion with equal opportunity employment, while noting AI-based screening of applications and accommodations for applicants with disabilities.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

Zendesk is seeking a Senior Data Engineer for its Product Analytics team to design scalable data solutions that drive product adoption and customer retention. Key duties include collaborating to define requirements, building and maintaining ELT pipelines, transforming raw data for analytics, building SQL models with dbt and ETL tools, optimizing data delivery, and contributing to the team’s technical vision while standardizing product data modeling across the company. Required qualifications include a quantitative background, experience with data pipelines in big data environments, strong SQL, hands-on experience with dbt, Airflow, and Snowflake, familiarity with cloud data warehouses (BigQuery, Redshift, Snowflake), and skills in performance tuning and cost optimization, plus experience with Tableau or Looker and strong communication; B2B tech experience is a plus. The role is located in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, promoting a fulfilling and inclusive global workplace.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across Zendesk Platform, including MCP Server, A2A flows, APIs, and agentic tools, embedding advanced protocols (FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI), Zero Trust, and ML/AI-powered detection to deliver enterprise-grade security and observability. You’ll partner closely with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to translate strategy into shipped features and measurable outcomes. The role entails owning the product strategy and roadmap for Platform Security, drafting technical PRDs for security primitives, leading ML-driven detection and threat telemetry integrations, defining the security boundary for AI Agents, launching enterprise-grade controls, driving stakeholder alignment, and defining KPIs to iterate toward enterprise requirements. Basic and preferred qualifications include 8+ years of product management (4+ in platform/security), deep knowledge of modern security protocols and Zero Trust architectures, experience shipping enterprise security capabilities, and strong cross-functional communication, with a bachelor’s degree (advanced degree preferred) and related experience; preferred candidates have hands-on experience with FAPI 2.0, mTLS, OAuth scopes, PKI, threat modeling, and compliance frameworks. The US base salary range is $250,000 to $374,000 with potential bonuses and benefits; Zendesk highlights a hybrid, inclusive culture and is an equal opportunity employer that supports diversity, inclusion, and accommodations for applicants with disabilities.

At Zendesk, the AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps on the AI-powered Resolution Platform, owning strategic AI initiatives and building executive partnerships to start programs strong and scale. The role translates product capabilities into business strategy, defines a long-term AI vision, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth through AI adoption. Responsibilities include serving as the design authority for AI deployments, coordinating cross-functional resources, maintaining outcome-driven roadmaps and adoption channels, and using data-driven insights to optimize impact, supported by strong project management, product/technical fluency, business acumen, analytics, and 5+ years in customer success with 1+ year AI experience. The role is hybrid, requiring in-office presence part of the week, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants as needed.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes by owning the strategic AI roadmap and forging executive partnerships from day one. The overarching objective is to accelerate time-to-value by driving adoption, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and translate AI adoption into predictable revenue and retention improvements. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, maintaining outcome-driven cadences, and measuring impact with data-driven insights. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1 year of AI experience, German fluency, enterprise SaaS go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong program management and stakeholder management skills, with AI domain knowledge considered a plus. The role is hybrid with partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion and equal opportunity, including accommodations for applicants with disabilities, with AI screening potentially used in the hiring process.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize the conversion funnel and free trials, and collaborates with Payments and License Management to monetize products, while Miro pursues new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering selling products for tens of millions of users, including metered usage monetization and new product launches. You’ll create backend services, prototypes, support experimentation, work cross-functionally to bring new products to market, contribute to architecture for scalability and performance, and leverage AI coding tools. Requirements include 5+ years of backend experience, strong production Java or Kotlin, experience designing scalable services, and proficiency with CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-led mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture and adherence to Miro’s Recruitment Privacy Policy for applicants.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel, and collaborates with Payments and License Management to monetize products, while helping bring AI-first capabilities to market. As a Backend Engineer in Monetization, you’ll design, build, and scale the core systems that power selling products for tens of millions of users, including microservices and metered usage models (e.g., credits). You’ll design and maintain backend services for pricing and packaging, create PoCs, support experimentation, work on cross-functional projects to launch new products atop the Monetization platform, contribute to architecture for scalability and performance, and uphold high code quality with testing and automation, leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency in CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-focused mindset. Benefits include equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and belonging and a mission to empower teams to create; recruitment privacy policy applies.

Miro’s Monetization teams design and run the pricing and packaging platform, enabling product teams to package, sell, and trial products while running experiments to optimize the conversion funnel and collaborating with Payments and License Management on Billing and Licensing. As a Backend Engineer in Monetization, you’ll build and scale the core systems powering selling across tens of millions of users, work on metered usage monetization (for example with credits), and help bring new products to market while optimizing trials and conversions. Responsibilities include designing, developing, and maintaining backend services, creating proofs of concept, supporting experimentation, shaping architecture for scalability and performance, and leveraging AI coding tools to improve team effectiveness. Requirements include 5+ years of backend engineering experience, strong production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, test automation, with a collaborative, product-led mindset. Perks include equity, a wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture aligned with Miro’s mission and privacy policies.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize conversion and free-trial flows, and collaborates with Payments and License Management to monetize products while exploring AI-first capabilities. As a Backend Engineer, you’ll power selling capabilities for tens of millions of users by designing and scaling core backend services, including metered usage monetization, and help bring new products to market. Your responsibilities include designing and maintaining backend services, building prototypes, enabling experimentation, working in cross-functional teams, shaping architecture for scalability and maintainability, driving technical strategy, maintaining code quality, and leveraging AI coding tools. You’ll need 5+ years of backend experience, strong production experience with Java or Kotlin, and proficiency in scalable service design, CI/CD, observability, test automation, plus a collaborative, product-led mindset. Miro offers equity and other benefits, a global and inclusive culture, and a large-scale environment with over 100 million users and 1,600 employees, with location-specific benefits and a Recruitment Privacy Policy.

Miro's Monetization teams build and run the pricing and packaging platform to help product teams package and sell products, run experiments to optimize conversion and trials, and collaborate with Payments and License Management on Billing and Licensing, while delivering AI-first capabilities to the market. As a Backend Engineer in Monetization, you will design, develop, and scale the core backend powering selling products for tens of millions of users, including metered usage and credits, and work on bringing new products to market. Your responsibilities include building backend services, creating proofs of concept, supporting experimentation, contributing to system architecture for scalability and maintainability, driving technical strategy, and maintaining high code quality with testing and automation, while leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency with CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging and collaboration as a 100M+ user, 250,000+ company platform with 1,600+ employees across 13 hubs and a diverse, inclusive culture.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimise the conversion funnel, and collaborates with Payments and License Management to monetise customers while pursuing new AI-first capabilities. The Backend Engineer role is to design, build, and scale the core systems that power selling products across Miro, supporting tens of millions of users and metered usage models. You’ll design and maintain backend services, create proofs of concept, support experimentation, collaborate cross-functionally to bring new products to market, drive optimization experiments, shape architecture and infrastructure for scalability, and maintain code quality through testing and automation while leveraging AI coding tools. Requirements include 5+ years of backend experience, production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, and test automation, plus a strong ownership mindset and experience in a product-led company. Miro offers global benefits including equity, wellbeing, equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture and belonging for a large distributed workforce.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel and trials, collaborates with Payments and License Management, and is bringing AI-first capabilities to market. As a Backend Engineer on the Monetization team, you’ll design, build, and scale the core systems that power selling products for tens of millions of users and work on metered usage monetization and bringing new products to market. You’ll design and maintain backend services, create prototypes, weigh trade-offs for experimentation, contribute to architecture focused on scalability and performance, drive technical strategy, and maintain high code quality with testing and automation, including leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, ability to design scalable services, proficiency in CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers equity and benefits like wellbeing support, a WFH equipment allowance, and an L&D stipend, promotes a diverse, inclusive culture, and is a global company servicing over 100M users and 250,000 companies.

The Monetization team at Miro builds and runs the pricing and packaging platform, enabling product teams to package and sell products, run experiments to optimise conversion, and collaborate with Payments and License Management on Billing and Licensing while pursuing new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering product selling for tens of millions of users, including microservices for metered usage and bringing new products to market. You will design backend services, create proofs of concept, support experimentation with trade-offs, work in cross-functional teams, drive monetization initiatives, and contribute to architecture focused on scalability, performance, and maintainability, while maintaining high code quality and leveraging AI coding tools. Requirements include 5+ years of backend experience, strong Java or Kotlin in production, experience designing scalable services, proficiency with CI/CD, observability, and test automation, a collaborative ownership mindset, and experience in a product-led company. Miro offers benefits such as equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, along with a diverse, inclusive global culture and opportunities to impact monetization strategy across the platform.

The Monetization team builds and runs Miro's pricing and packaging platform to help product teams package, sell, and experiment with their products. They collaborate with Payments and License Management on Billing and Licensing to identify the best monetization models and to bring AI-first capabilities to market. As a Backend Engineer, you’ll design, develop, and maintain backend services that power pricing, packaging, and monetization, build microservices for metered usage (e.g., credits), and run experiments to optimize conversion and trials. You’ll contribute to system architecture and infrastructure with a focus on scalability, performance, and maintainability, maintain high code quality through testing and automation, and leverage AI coding tools while working cross-functionally to bring new products to market. Requirements include 5+ years of backend experience, production Java or Kotlin expertise, designing scalable services, proficiency in CI/CD, observability, and test automation, and a collaborative, product-led mindset; Miro offers benefits like equity, wellbeing support, equipment allowances, and a learning stipend within a globally diverse and inclusive culture.

Miro's Monetization team builds and runs the pricing and packaging platform to help product teams package and sell products, run experiments to optimise conversions, and collaborate with Payments and License Management while pursuing AI-first capabilities. The Backend Engineer role focuses on designing, building, and scaling the core systems that power selling across Miro, supporting tens of millions of users and working on microservices and metered usage monetization (credits) as well as new products. Responsibilities include designing and maintaining backend services for pricing and monetization, creating prototypes, enabling experimentation, driving cross-functional projects to bring new products to market, and optimising conversion and trials. You’ll contribute to system architecture and infrastructure decisions for scalability, performance, and maintainability; shape the technical strategy for pricing and packaging; ensure high code quality through testing and reviews; and leverage AI coding tools to improve collaboration. Requirements include 5+ years of backend experience with Java or Kotlin, designing scalable services, proficiency with CI/CD and observability and test automation, a strong ownership mindset and collaboration in a product-led company; benefits include equity and development stipends, with a commitment to diversity and inclusion.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is seeking a Senior Machine Learning Scientist to work on the AI Agent product (Gen3), a goal-oriented, real-time reasoning conversational AI that blends advanced ML research with practical customer outcomes. The role owns end-to-end research projects—from understanding business requirements to design, experimentation, implementation, and reporting—designing and testing novel AI solutions and collaborating with ML engineers to deploy them. Requirements include a degree in CS/ML/stats/engineering/math, a proven ML/NLP research track record (industry preferred), the ability to translate research into proof-of-concept models, a practical problem-solving approach, and strong communication, with conversational AI experience being a plus. Success is measured by alignment with the product roadmap, effective cross-functional collaboration, and the ability to identify and champion new opportunities within the product area. Zendesk is a global equal-opportunity employer with a hybrid work model and a commitment to diversity and inclusion, including candidate privacy protections and accommodations, and they may use AI screening as part of recruitment.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, lead triage and swarming, and serve as Incident Commander during major outages across Salesforce, NetSuite, CPQ, EISS, and other critical SaaS apps. This is a hands-on leadership role that combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage/restoration, drive dynamic swarming with domain teams and vendors, coordinate communication to stakeholders, and facilitate blameless post-incident reviews with actionable follow-ups. Requirements include 5+ years in Incident Management/SRE/NOC/IT Ops, strong ITIL Incident Management knowledge, experience leading Sev 0–2 incidents, and familiarity with tools like Incident.I/O, PagerDuty, and Datadog, plus understanding of SaaS integrations (Salesforce, NetSuite, CPQ); nice-to-have items include ITIL 4, automation skills, and familiarity with SRE concepts. The role offers a hybrid Poland arrangement with a base salary range of zł171,000– zł257,000 plus potential bonuses and benefits, and Zendesk emphasizes equal opportunity, diversity, and a candidate privacy program.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Atlassian offers flexible work arrangements (office, home, or hybrid) and can hire people in any country where it has a legal entity. They are seeking a Head of Global Field Marketing to join the Marketing Leadership team. The Head will develop and execute a comprehensive global field marketing strategy to drive revenue growth across Atlassian’s product portfolio, overseeing regional strategies blending ABM, field events, partner marketing, and executive engagement. The role collaborates closely with sales and cross-functional partners to create programs that drive revenue across Commercial and Enterprise segments, with analytics measuring revenue growth and pipeline impact. It also requires leading a high-performing regional team, developing talent, partnering with Marketing Operations to manage pipeline processes and technology, collecting data to measure ROI across regional channels, and understanding the global field marketing landscape.

Atlassian offers flexible work options, letting employees choose to work in an office, from home, or in a hybrid arrangement to support family and personal goals. The company can hire people in any country where it has a legal entity. Atlassian is seeking a Head of Global Field Marketing to join the Marketing Leadership team and drive revenue growth across its portfolio of products. The role will oversee regional field marketing strategies that blend account-based marketing, field events, partner marketing, and executive engagement, and will collaborate with sales to create account-level plans for top strategic accounts while leading a regional team. Responsibilities include partnering with marketing operations to optimize pipeline, collecting data to measure ROI and pipeline impact, and understanding the global field marketing landscape.

Atlassian offers flexible work options—office, remote, or hybrid—with hiring in any country where we have a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a skilled Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com) for enterprise customers. The role serves as the technical authority post-sale, responsible for onboarding, complex integrations, and system architecture to ensure customers realize maximum value. Responsibilities include leading technical deep-dive sessions, mapping the DX platform into customers' workflows, and designing custom solutions and integrations to meet unique business requirements. It also entails providing trusted advisory on best practices, gathering feedback to inform the product roadmap, and collaborating with Product and Engineering to address friction points.

Atlassian offers flexible work locations and hires in any country where it has a legal entity. The DX Solutions Engineering Team is seeking a Solutions Architect to drive adoption and long-term growth of the DX product and to serve as the technical authority for enterprise customers after the sale. Responsibilities include leading technical implementation with Customer Success Managers, driving onboarding, complex integrations, and system architecture to ensure a smooth transition from evaluation to production. The role involves architecture and strategy work—deep-dive sessions to map the DX platform to a customer’s goals and workflows—designing tailored solutions and integrations, and providing consultative guidance through deployment. The architect will act as a trusted advisor on DX analytics and deployment practices and will collect feedback to inform the product roadmap with Product and Engineering teams.

Atlassians can choose to work in an office, from home, or a hybrid arrangement, with virtual interviews and onboarding, and the company hires in any country where it has a legal entity. Atlassian's products—Jira Software, Confluence, and Jira Service Management—help teams collaborate and execute, and are used by the Fortune 500 and thousands of companies worldwide, including NASA and Deutsche Bank. The Mid-Market sales role manages a portfolio of mid-sized customers, identifying cloud-first growth opportunities, cross-sell and user expansion, and partnering with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to drive revenue and advocate for customers. Key duties include developing and executing strategic account or territory plans, building relationships with C-level executives, understanding client needs, negotiating contracts, providing accurate forecasts, and collaborating with internal teams to ensure customer success, with travel as needed. The role emphasizes operating within Atlassian's values, guiding customers to deploy and scale Atlassian solutions, and running strategy plays to uncover opportunities across complex sales cycles in a cross-functional environment.

At Atlassian, employees can work from an office, home, or a combination, with global hiring where there is a legal entity and virtual interviews and onboarding as part of being a distributed-first company. The company’s agile & DevOps, IT service management, and work management software—such as Jira Software, Confluence, and Jira Service Management—helps teams collaborate and deliver results, and is used by the majority of the Fortune 500 and over 300,000 companies worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, cross-sell and expand usage, nurtures relationships, achieves revenue targets, and acts as a customer advocate by feeding feedback to product and engineering to enhance the customer experience. All responsibilities are carried out in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, reflecting a TEAM commitment to guiding Atlassian deployments at scale while upholding Atlassian values. The role involves developing and executing named account or territory plans, building executive relationships, understanding client needs, delivering sales presentations, negotiating contracts, providing accurate forecasting, staying current on industry trends, traveling as needed, and serving as the main contact and escalation point while running strategy plays across complex sales cycles with cross-functional coordination.

- Atlassian offers flexible work options—office, home, or a mix—and hires people globally with virtual interviews and onboarding as part of its distributed-first approach. - The company aims to unleash the potential of every team with agile & DevOps, IT service management, and work management software, including Jira Software, Confluence, and Jira Service Management, used by Fortune 500 firms and many others. - The Mid-Market sales role involves managing a portfolio of mid-sized customers, identifying cloud-first sales opportunities, driving expansion, nurturing relationships, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, while advocating for customers by feeding feedback to product and engineering teams. - The role requires developing and executing named Account or Territory plans, creating strategic sales plans to meet targets, qualifying leads, building relationships with C-level executives, understanding client needs, presenting solutions, negotiating contracts, and closing deals. - You will provide accurate forecasting, stay informed about industry trends, travel to meet clients as needed, build territory strategies, serve as the main contact for designated accounts, run strategy plays, manage complex sales cycles, and coordinate with internal teams to ensure customer success.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer-support workflows. As part of the AI/ML Platform team, you’ll design production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, partnering with ML researchers, applied teams, and product managers to scale GenAI features safely and measurably. Key responsibilities include building benchmarking frameworks for LLMs, implementing an LLM Proxy with routing, safety filters, caching, rate limiting, and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and costs, and developing evaluation suites and gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Requirements include 5+ years building and running production ML systems or backend platforms, hands-on experience with LLM systems and inference-serving, strong Python and distributed systems skills, experience with Kubernetes, Docker, cloud platforms, and monitoring/observability tooling, and the ability to design evaluation pipelines and communicate tradeoffs; preferred qualifications include experience with LLM vendors, agentic orchestration, cost attribution, or an advanced degree in ML/NLP. Location is Pune, India (onsite) with hybrid work arrangements, and Zendesk emphasizes equal opportunity, diversity and inclusion, with accommodations available for applicants with disabilities; AI may be used to screen applications.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.