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deep insights into the Atlassian community

- Atlassian supports flexible work locations—office, home, or a hybrid—and hires in any country with a legal entity; interviews and onboarding are conducted virtually as part of being a distributed-first company. - Customer Advocates are a mix of brand champions and problem-solvers who aim to deliver an exceptional customer experience by handling inquiries about billing, payments, account and subscription management, access, and product plans/pricing. - The Japan Customer Advocates team collaborates with the Japan sales team and partner organizations to provide seamless sales support and an outstanding customer experience in the Japan market. - In this role you’ll leverage your sales experience and background in B2B or B2C customer service to engage customers via chat, email, and phone, understand the buyer journey, and provide billing and licensing support including quoting and pricing calculations. - You’ll funnel key customer feedback to drive internal process, policy, and automation improvements, work with a geographically dispersed team, stay flexible, and continually learn new systems, products, and policies while maintaining a strong customer-focused mindset.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country where they have a legal entity. The company serves over 236,000 customers worldwide, including NASA, Nike, Pixar, and Tesla, with the Account Executive role in Japan focusing on large enterprise accounts. Account Executives are consultative, solution-oriented, and strategic, building sales strategies to increase adoption of select Atlassian products among Enterprise customers while representing customer feedback to product and engineering teams. They coordinate with Channel Partners, Product Specialists, and Marketing, and must understand the Enterprise Sales process to adapt it to Atlassian’s model, including developing named account or territory plans and maintaining full account ownership. Responsibilities include working with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute sales strategies, collaborating with Advisory Service on technical initiatives and business outcomes, partnering with Renewals to maximize customer health and retention, and building productive relationships with internal stakeholders and key customers.

Atlassian offers flexible work options (office, home, or hybrid) and supports employees’ family and personal goals, and hires in any country where the company has a legal entity. Atlassian is transforming software development and helping teams worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers. The Account Executive role is for the Japan team, focusing on enterprise sales to expand adoption of select products and services and to help the largest accounts scale their Atlassian investments, while acting as a promoter for customers to share feedback with product and engineering. The role operates in close coordination with Channel Partners, Product Specialists, and Marketing, and requires consultative, solution-oriented, and strategic thinking to prioritize resources and deliver a great customer experience. Responsibilities include developing named account or territory plans, maintaining full account ownership, collaborating with Solution Engineer, Inside Sales, Channel, and Renewal teams, engaging with Advisory Service, and building productive relationships with internal stakeholders, solution partners, and key customers to maximize retention and expansion.

At Atlassian, employees can choose where they work—office, home, or a mix—and hiring is global with virtual interviews and onboarding as part of a distributed-first approach. The company serves over 300,000 customers worldwide, including NASA, Nike, Pixar, and Tesla, and the Solutions Sales Executive team is expanding to lead Jira Service Management sales in Japan. The role involves developing and executing a sales strategy to drive Jira Service Management revenue in Japan, defining a clear territory vision, and regularly reporting funnel status and resource needs. You will collaborate with cross-functional teams (Account Executives, Marketing, Customer Success, Product), represent Jira Service Management at industry events, provide accurate forecasts to senior management, and work with Atlassian and partner management. Requirements include at least 7 years of sales experience in technology vendors, IT service management familiarity preferred, strong communication skills, the ability to independently drive GTM campaigns in Japan, and fluent Japanese (business English preferred).

Atlassian offers flexible work locations (office, home, or hybrid), hires globally where it has a legal entity, and conducts interviews and onboarding virtually as part of its distributed-first culture. The Senior Enterprise Delivery Manager role is to usher Atlassian’s largest customers through cloud transitions, serving as a strategic advisor and technical consultant and leading large-scale JPN Cloud migrations with cross-functional collaboration. Responsibilities include end-to-end migration strategy, risk management through readiness assessments and remediation, technical architecture around APIs, webhooks, and automation, acting as a trusted advisor to senior leadership, and governing the migration lifecycle from discovery to go-live with measurable outcomes. The role also emphasizes driving accountability, stakeholder management and escalation, mentoring and team enablement, and applying industry insights to propose innovative solutions. Qualifications include 7+ years in technical delivery, experience with data migrations and integrations, bilingual English/Japanese, knowledge of APIs and automation, SDLC understanding, ability to influence senior decision-makers, strong leadership, and a degree in engineering or computer science.

- The Innovation Architect is a Solution Architect for Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures inside Miro and to shape an outcomes-driven roadmap with governance and enablement. - MOST offers 240 hours per year of services to help design, implement, and scale collaboration solutions across teams, functions, and geographies, with the Architect serving as a trusted advisor to both business and technical stakeholders. - Key responsibilities include leading discovery, alignment sessions, governance design, change-management guidance, coaching on Miro best practices and AI workflows, building prototypes and templates, facilitating workshops, and tracking milestones while flagging risks. - Requirements encompass 6+ years in consulting/change management/Agile transformation or related fields, ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and workspace architecture, experience with Human-Centered Design/Design Thinking, fluency in Miro (or similar platforms), and near-native Japanese with business English. - Benefits include a global package (equity, wellbeing benefits, WFH equipment allowance, and an L&D stipend) and a diverse, collaborative culture; Miro emphasizes belonging and supports its large user base of 100M+ users and 250,000+ companies.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour-per-year enterprise professional services subscription to help design, implement, and scale collaboration solutions in Miro across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with needs, serving as trusted advisors to both business and technical stakeholders. Key activities include leading discovery aligned to the 240-hour allocation, facilitating vision and prioritization sessions, conducting assessments, designing governance frameworks, guiding change-management initiatives, coaching on best practices and AI workflows, facilitating workshops, building prototypes and templates, partnering with IT/Admin to standardize, recommending process optimizations, providing ongoing advisory support, tracking milestones, flagging risks, and collaborating with CSMs, Architects, and Engagement Managers. Requirements include 6+ years in consulting/change management/Agile transformation/digital collaboration or similar, experience enabling cross-functional teams, ability to map workflows and diagnose adoption barriers, familiarity with collaboration governance and workspace lifecycle, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar platforms, strong communication and facilitation skills, adaptability, and near-native Japanese with business-level English. What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an Learning & Development stipend, plus a diverse, inclusive culture aligned with Miro’s mission to empower teams, with location-specific benefits and a Recruitment Privacy Policy referenced by the company.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, partnering with customers to translate business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. MOST provides 240 hours per year of services to help enterprise customers design, implement, and scale collaboration solutions in Miro, and the architect leads discovery, visioning, alignment, and prioritization to create a structured plan that fits those hours and desired outcomes. Key duties include conducting collaboration, workflow, and workspace assessments; designing governance frameworks, lifecycle management, and change-management plans; building prototypes and templates; coaching teams on best practices, AI workflows, and adoption; and tracking milestones while flagging risks and guiding re-prioritization. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields; ability to map workflows, diagnose adoption barriers, enable cross-functional teams, familiarity with governance/workspace architecture; experience with Human-Centered Design, Design Thinking, or innovation frameworks; fluency in near-native Japanese and business-level English. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, 1,600+ employees; the company emphasizes belonging and inclusion and offers global benefits (equity, wellbeing, WFH equipment, L&D stipend), with a Recruitment Privacy Policy guiding applicant data handling.

The Innovation Architect in Miro's MOST program acts as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro-focused architectures and governing models within MOST’s 240 hours per year of ongoing professional services for enterprise clients. They lead discovery, facilitate alignment and prioritization, assess collaboration workflows and workspaces, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with customer needs, acting as trusted advisors to both business and technical stakeholders. They design end-to-end collaboration solutions, run change management activities, coach teams on best practices and templates, facilitate workshops across Agile, product development, and strategy, build lightweight prototypes, and partner with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting/change management/Agile transformation or digital collaboration, ability to synthesize insights into actionable recommendations, cross-functional enablement experience, familiarity with governance frameworks, human-centered design/Design Thinking, fluency in Miro (or similar tools), and near-native Japanese with business English. What’s in it for you: a global benefits package including equity, wellbeing, equipment allowance, and an L&D stipend, plus a diverse, inclusive culture; Miro emphasizes belonging and a global mission to empower teams, with a Recruitment Privacy Policy governing applicants' data.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours of guidance to design, implement, and scale Miro-based collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery, facilitating alignment sessions, conducting governance and workspace assessments, guiding change management, coaching best practices, prototyping templates, partnering with IT to reduce tool sprawl, tracking milestones, and ensuring hours are used strategically. Requirements are 6+ years in consulting, change management, Agile transformation, or digital collaboration, the ability to lead structured discovery and map workflows, familiarity with governance frameworks and workspace architecture, and fluency in Japanese and business English. Benefits include a global package with equity, wellbeing support, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, which provides 240 hours per year of enterprise services to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape a structured, outcomes-driven solution roadmap. They operate as trusted advisors to business and technical stakeholders, delivering end-to-end solutions by combining process design, workspace architecture, governance, and enablement to ensure measurable value from Miro. Responsibilities include leading discovery, facilitating alignment sessions, assessing collaboration and workspace readiness, implementing governance, guiding change management, coaching on best practices and AI workflows, prototyping templates, and tracking progress against milestones while re-prioritizing as needs evolve. Requirements include 6+ years in consulting/change management/Agile/digital collaboration, experience enabling cross-functional teams, familiarity with governance/workspace architecture, proficiency with Miro or similar platforms, strong communication, and near-native Japanese with business English; benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with a culture focused on belonging and inclusion.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, delivering 240 hours per year of ongoing, enterprise-grade guidance to help customers design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption issues, design governance and operating models, and craft an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery and alignment sessions, conducting workflow and workspace assessments, building governance structures, guiding change management, coaching teams on best practices and AI-enabled workflows, prototyping, and tracking progress against milestones while flagging risks. Required qualifications include 6+ years in consulting/change management/Agile/digital collaboration, proven cross-functional enablement, familiarity with governance frameworks and workspace architecture, experience with Human-Centered Design or Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Benefits cover global programs including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing diversity and belonging and inviting applicants to learn more about life at Miro.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription that provides enterprise customers 240 hours per year to design, implement, and scale collaboration in Miro across teams and geographies, and they translate business strategy into scalable collaboration architectures with an outcomes-driven roadmap. They act as trusted advisors to both business and technical stakeholders, designing end-to-end collaboration solutions by integrating process design, workspace architecture, governance, and enablement to deliver measurable value from Miro. Responsibilities include leading discovery aligned to the MOST plan, facilitating vision and prioritization, conducting workflow and workspace assessments, designing governance and change-management programs, prototyping templates and reusable workflows, coaching on best practices and AI-enabled workflows, and partnering with IT to standardize setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance, design thinking, and agile methodologies, fluency in Miro (or similar platforms), near-native Japanese with business English for internal communication, and strong communication and stakeholder-management skills. Benefits include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; the description also highlights Miro’s mission, global presence, and commitment to belonging, and notes that location-specific benefits vary and can be found on the Global Miro benefits board.

The Innovation Architect is a Solution Architect for collaboration within Miro's MOST program, providing enterprise customers with 240 hours/year of services to design, implement, and scale collaboration solutions across teams and geographies, translating business strategy into scalable Miro architectures and governance. They lead discovery, align on outcomes, and create a structured MOST game plan, run vision and prioritization sessions, assess workflows, and deliver a roadmap that evolves with customer needs while guiding change management and adoption milestones. Responsibilities include designing governance frameworks (workspace structure, naming, access, lifecycle, templates), prototyping templates and workflows, coaching on Miro best practices and AI workflows, facilitating workshops across Agile, product development, and strategy, and partnering with IT to standardize workspace setup and reduce tool sprawl. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; ability to lead structured discovery and cross-functional enablement; familiarity with collaboration governance and platforms (Miro preferred, or Figma, Lucid, Jira, Confluence); strong communication and stakeholder management; near-native Japanese and business-level English. What’s in it for you includes a global benefits package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend; you’ll work in a diverse, inclusive environment aligned with Miro’s mission, and recruitment privacy policy applies.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription delivering 240 hours of guidance to help enterprise customers design, implement, and scale collaboration in Miro across functions and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap as trusted advisors to business and technical stakeholders. Key responsibilities include leading discovery, facilitating alignment and prioritization sessions, performing collaboration and workspace assessments, implementing governance frameworks, guiding change-management initiatives, coaching on best practices and AI-enabled workflows, building prototypes and templates, and coordinating with IT to standardize standards and reduce tool sprawl. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar, a track record of enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile frameworks, fluency in Miro (preferred) or similar platforms, and near-native Japanese with business-level English. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging as part of its global culture and recruitment privacy policy.

Zendesk is hiring a high-performing Senior Commercial Account Executive for the Japanese team to provide sales leadership and shape the platform experience for Zendesk’s most visible customers. The role involves leading a subset of commercial accounts, developing new business and expansion opportunities, collaborating on GTM strategy with the wider Zendesk team, and creating multi-year account plans aligned to quarterly execution, while building CXO relationships and a partner ecosystem with Channels and Alliances. You will follow Zendesk’s sales process, track key activities, and work with the Solution Architecture team to influence product direction through structured industry forums for customer feedback. Requirements include 5+ years of enterprise SaaS sales experience (CX experience preferred), proven success selling in Japan and to VP/C-level executives in the Mid Market/Commercial segment, experience closing complex sales cycles, strong communication and presentation skills, and willingness to travel. The role offers a Hybrid work arrangement with part of the week in the office, and Zendesk emphasizes diversity, equality, and inclusion, along with AI screening notices and accommodations for applicants with disabilities.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.