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deep insights into the Atlassian community

GitLab is an open core software company that provides a comprehensive AI-powered DevSecOps Platform, with over 100,000 organizations using its services. The company's mission centers on enabling everyone to contribute to software development, thereby accelerating human progress, which deeply influences its culture and operations. The Senior Strategic Account Director role, based in Japan and fully remote, involves supporting large enterprise customers, managing accounts, and ensuring successful product adoption. Candidates are expected to have strong sales and account management experience and should demonstrate a desire to see customers benefit from GitLab's offerings. GitLab promotes diversity and inclusion in its hiring practices and encourages applicants who may not meet all qualifications to still apply.

GitLab is an open core software company that offers a comprehensive AI-powered DevSecOps Platform, serving over 100,000 organizations. Its mission is to facilitate collaborative software development, transforming consumers into contributors and accelerating human progress. The role of Senior Solutions Architect/Senior Solutions Engineer involves guiding clients through the technical aspects of GitLab’s solutions, driving technology evaluations, and supporting successful platform adoption. Candidates for this remote position in Japan should have experience in technical pre-sales, software development, and a strong ability to connect technology solutions with business value. GitLab prioritizes diversity and inclusion in its hiring practices and emphasizes professional development and team learning.

Atlassian offers flexible work arrangements, allowing employees to work from home, the office, or a mix of both, with virtual interviews as part of its distributed-first culture. The company seeks a Scaled Sales Associate (SSA) in Japan, responsible for various tasks including customer discovery, opportunity qualification, and contract management, mainly serving small and medium-sized businesses (SMBs). The SSA's pivotal role involves educating potential clients about Atlassian's products and driving revenue growth through effective customer relationship management. Responsibilities include achieving sales targets, nurturing leads generated by marketing, and collaborating with product experts to address client inquiries. Overall, the SSA is expected to enhance customer engagement and facilitate business opportunities while leveraging digital communication channels.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 300,000 customers worldwide, and the Solutions Sales Executive help the largest of those accounts scale their investments in Atlassian.

Our Solutions Sales Executive team is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan. Reporting to the Enterprise Sales Manager - Japan , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.

In this role, you'll get to:

• Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work with cross-functional teams, including Account Executive, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.

• Represent Jira Service Management at industry events and conferences.

• Provide accurate sales forecasts and reports to senior management team located in Japan.

• Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

On your first day, we'll expect you to have:

• At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors

• Experience in the ITSM market and familiarity with any service management solutions is highly preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.

• Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.

• Fluency in Japanese and English is required.

If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 300,000 customers worldwide, and the Solutions Sales Executive help the largest of those accounts scale their investments in Atlassian.

Our Solutions Sales Executive team is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan. Reporting to the Enterprise Sales Manager - Japan , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.

In this role, you'll get to:

• Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work with cross-functional teams, including Account Executive, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.

• Represent Jira Service Management at industry events and conferences.

• Provide accurate sales forecasts and reports to senior management team located in Japan.

• Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

On your first day, we'll expect you to have:

• At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors

• Experience in the ITSM market and familiarity with any service management solutions is highly preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.

• Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.

• Fluency in Japanese and English is required.

If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 300,000 customers worldwide, and the Solutions Sales Executive help the largest of those accounts scale their investments in Atlassian.

Our Solutions Sales Executive team is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan. Reporting to the Enterprise Sales Manager - Japan , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.

In this role, you'll get to:

• Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work with cross-functional teams, including Account Executive, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.

• Represent Jira Service Management at industry events and conferences.

• Provide accurate sales forecasts and reports to senior management team located in Japan.

• Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

On your first day, we'll expect you to have:

• At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors

• Experience in the ITSM market and familiarity with any service management solutions is highly preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.

• Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.

• Fluency in Japanese and English is required.

If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 300,000 customers worldwide, and the Solutions Sales Executive help the largest of those accounts scale their investments in Atlassian.

Our Solutions Sales Executive team is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan. Reporting to the Enterprise Sales Manager - Japan , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.

In this role, you'll get to:

• Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work with cross-functional teams, including Account Executive, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.

• Represent Jira Service Management at industry events and conferences.

• Provide accurate sales forecasts and reports to senior management team located in Japan.

• Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

On your first day, we'll expect you to have:

• At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors

• Experience in the ITSM market and familiarity with any service management solutions is highly preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.

• Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.

• Fluency in Japanese and English is required.

If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.