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deep insights into the Atlassian community

GitLab is an open-core software company that offers an AI-powered DevSecOps Platform, used by over 100,000 organizations, to facilitate software development through collaboration. The company emphasizes inclusivity and productivity, encouraging team members to integrate AI into their workflows and aims to empower individuals to contribute to software creation. The role of Mid-Market Account Executives involves managing relationships with prospective and existing customers in mid-sized organizations, focusing on exceeding expectations and driving business growth. Responsibilities include prospecting, closing new deals, ensuring customer satisfaction, and collaborating with various teams for optimal outcomes. GitLab also values diversity in its hiring practices, offers remote work flexibility, and provides support benefits to enhance employee well-being and professional development.

Miro is expanding its Customer Success team and is seeking empathetic, customer-focused individuals for the role of Strategic Customer Success Manager. This position involves ensuring customers maximize their investment in Miro by aligning the platform with their business workflows, maintaining strong relationships, and acting as their advocate within the company. Responsibilities include managing a portfolio of 10-15 strategic customers, enhancing product adoption, and collaborating with Account Managers to identify additional opportunities. Candidates should have over five years of customer-facing experience, a background in SaaS, and a consultative approach to problem-solving. Miro offers competitive benefits, a supportive work environment, and emphasizes diversity and inclusion in its corporate culture.

Miro is expanding its Customer Success team and is looking for empathetic individuals to fill the role of Strategic Customer Success Manager. This position is focused on ensuring customers derive maximum value from Miro's platform by aligning its capabilities with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, facilitating onboarding, and working closely with Account Managers to explore additional license opportunities. Candidates should have over five years of experience in customer-facing roles, particularly in SaaS environments, and possess a strong understanding of client management and strategic problem solving. Miro promotes a collaborative culture and values diversity, aiming to empower teams to innovate and create significantly through their visual workspace.

Miro is expanding its Customer Success organization and seeks empathetic individuals for the role of Strategic Customer Success Manager, responsible for ensuring customers derive value from the Miro platform. The role involves managing a portfolio of 10-15 strategic customers, building relationships, and assisting them in achieving their visual collaboration goals. Candidates should have over five years of experience in customer-facing positions, with a strong background in SaaS environments and the ability to engage with various customers effectively. Miro offers a competitive equity package and benefits, including a well-being allowance, insurance coverage, and learning opportunities. The company values collaboration and inclusivity, aiming to create a diverse work environment where employees can thrive and contribute to innovative solutions.

Miro is expanding its Customer Success organization and seeks customer-centric individuals to fill the role of Strategic Customer Success Manager. This position involves ensuring customers derive value from Miro’s platform by aligning its features with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 clients, enhancing product adoption, and collaborating with Account Managers to identify additional opportunities. Ideal candidates should have over five years of experience in customer-facing roles, particularly within a SaaS environment, and demonstrate a track record in strategic problem solving and client management. Miro values diversity and collaboration, offering a supportive environment for employees, along with competitive benefits to promote wellbeing and professional growth.

Miro is expanding its Customer Success organization and is seeking customer-centric individuals for the role of Strategic Customer Success Manager. This position involves helping customers derive value from Miro's platform by aligning its functionalities with their business needs, maintaining relationships, and advocating for client interests. Key responsibilities include managing a portfolio of 10-15 strategic customers, maximizing retention, onboarding new users, and collaborating with account managers to identify additional opportunities. Candidates should have over five years of customer-facing experience, preferably in a SaaS environment, and be comfortable working with various stakeholders and teams. Miro emphasizes a collaborative and inclusive work culture, aiming to empower diverse teams to innovate and achieve their goals.

Miro is expanding its Customer Success team and seeks empathetic individuals to fill the role of Strategic Customer Success Manager, responsible for helping customers leverage Miro's platform to achieve their visual collaboration goals. This position involves managing a portfolio of 10-15 strategic customers, maximizing retention, onboarding new teams, and ensuring product adoption. Candidates should have over five years of experience in customer-facing roles, a knack for problem-solving, and a background in SaaS environments. Miro offers an equity package, wellbeing benefits, and support for learning and development. The company emphasizes diversity, inclusion, and collaboration, aiming to foster an innovative environment and empower teams to achieve significant accomplishments.

Miro is expanding its Customer Success organization and seeking empathetic individuals to fill the role of Strategic Customer Success Manager. This position focuses on helping customers maximize the value of their investment in Miro by aligning the platform's features with their business workflows. Responsibilities include managing a portfolio of 10-15 strategic customers, building relationships, conducting executive reviews, and ensuring product adoption. Candidates need at least 5 years of experience in customer-facing roles, preferably within a SaaS environment, and should be motivated by helping customers achieve their goals. Miro emphasizes diversity and inclusion, fostering a collaborative culture to empower teams and create innovative solutions.

Miro is expanding its Customer Success organization and seeks empathetic individuals to fill the role of Strategic Customer Success Manager. This position involves managing a portfolio of 10-15 strategic customers, ensuring they gain maximum value from Miro's platform by linking it to their business workflows and fostering relationships with key stakeholders. Candidates should have at least five years of customer-facing experience, particularly in a SaaS environment, and possess strong problem-solving and client management skills. Miro promotes a collaborative and inclusive culture, encouraging employees to dream big and work hard while providing benefits such as a competitive equity package and continuous learning opportunities. The company aims to empower diverse teams to innovate and create impactful solutions for its global user base.

Miro is expanding its Customer Success organization and is seeking empathetic individuals to fill the role of Strategic Customer Success Manager, responsible for helping customers derive value from the Miro platform. The role involves managing a portfolio of 10-15 strategic customers, nurturing stakeholder relationships, and aligning Miro’s capabilities with customers' business workflows. Candidates should have over five years of experience in customer-facing roles, particularly in a SaaS environment, with skills in problem-solving, client management, and product knowledge. Miro offers competitive benefits, including equity packages, health allowance, and professional development opportunities. The company is committed to diversity and inclusion, striving to create a collaborative environment that values varied perspectives and backgrounds.

Miro is expanding its Customer Success organization and seeks empathetic individuals for the role of Strategic Customer Success Manager, responsible for helping customers derive value from their investment in Miro. This position involves managing a portfolio of 10-15 strategic customers, nurturing relationships, and ensuring product adoption and maximum value from the platform. The successful candidate will need over five years of customer-facing experience, particularly in SaaS environments, along with problem-solving and project delivery skills. Miro offers competitive benefits, including equity packages, learning allowances, and various insurance options, while promoting a collaborative and diverse workplace culture. The company values innovation and aims to empower teams to create impactful solutions in a supportive environment.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, aiming to enable widespread collaboration in software development. The company emphasizes a high-performance culture, where team members leverage AI to enhance productivity and innovation while contributing to their personal and professional growth. GitLab seeks a Senior Strategic Enterprise Account Executive in Japan who will support major customers, driving sales and account management while collaborating with various teams. Responsibilities include managing the sales process for enterprise accounts, conducting root cause analyses on successes and failures, and maintaining communication with clients to ensure effective adoption of GitLab products. The role requires strong interpersonal skills, experience in B2B software sales, and a deep understanding of government accounts, particularly in manufacturing and electronics.

Zendesk is seeking individuals to join their Customer Success - Renewals team, emphasizing a desire to help existing customers succeed without the pressure of unrealistic targets. The role involves managing account renewals, identifying growth opportunities, and providing excellent customer experiences, while also engaging with high-level executives for contract negotiations. Candidates are expected to have over two years of relevant experience and should possess a positive, self-starter attitude along with strong communication and numeracy skills. Zendesk promotes a supportive work environment with opportunities for career development and values innovation in their fast-growing company. The organization embraces a hybrid work model, allowing for both in-office and remote work, and is committed to diversity, equity, and inclusion in its hiring practices.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a combination of both, giving them greater control over their personal and family priorities. The company hires globally and conducts interviews and onboarding virtually, embodying its distributed-first culture. In the described role, candidates will utilize their sales and customer service experience to enhance customer engagement through various communication channels. Key responsibilities include understanding the customer buyer journey, providing support for billing and licensing, and collecting feedback to improve processes and internal policies. Collaboration with a dispersed team and adaptability in real-time situations are essential to ensure a positive customer experience while upholding the company's customer-first values.

Atlassian offers its employees the flexibility to work in an office, from home, or a combination of both, allowing them to manage personal and family commitments effectively. The company operates as a distributed-first organization, conducting interviews and onboarding remotely while hiring globally where legally permitted. The role involves leveraging sales experience and customer service skills to engage customers through various communication channels while providing billing and licensing support. Employees are expected to gather customer feedback to drive improvement in internal processes and ensure a high-quality support experience. Collaboration with a geographically dispersed team is essential, as is the ability to adapt quickly while maintaining a customer-focused mindset.

Atlassian's Senior Customer Success Managers are essential in helping customers optimize their use of Atlassian products by focusing on adoption and retention strategies. They build relationships with customers, monitor their health, and address potential churn risks while guiding them through innovative solution development. The company is currently hiring for this role within the Japan Customer Success team, looking for candidates who can engage with various customer profiles, including C-Suite executives. Successful candidates will develop customer success plans, conduct strategic planning sessions, and implement best practices to ensure sustained value realization. The ideal candidate should have extensive experience in customer success or account management, be fluent in English and Japanese, and possess strong problem-solving skills.

Atlassian is seeking a Senior Customer Success Manager for its Japan team, focused on maximizing customer investment in Atlassian products. This role involves building strong customer relationships, monitoring customer health, and implementing strategies for adoption and retention to mitigate churn risks. The manager will guide customers through innovative solution development and provide proactive engagement to ensure value realization. Successful candidates will have extensive experience with SaaS, the ability to work with C-level executives, and will be responsible for creating and executing adoption strategies for high-value accounts. The position requires fluency in English and Japanese and a deep understanding of Atlassian products to drive successful customer outcomes.

Atlassian is seeking a Senior Customer Success Manager for their Japan Customer Success team, tasked with ensuring customers maximize the value of their Atlassian investments. This role involves developing strategies for customer adoption and retention, building strong relationships, and monitoring customer health to mitigate churn risks. The manager will guide customers through innovative solutions and drive value realization through proactive engagement and best practices across various customer profiles, including C-level executives. Candidates should have 8-10 years of experience in customer success or account management within a complex SaaS environment and be fluent in both English and Japanese. The position emphasizes collaboration across departments to enhance the customer experience while leveraging data and insights from tools like Gainsight and Salesforce.

Atlassian is seeking a Senior Customer Success Manager for its Japan team to help customers maximize their investments in Atlassian products. The role focuses on promoting customer adoption and retention by building relationships, monitoring customer health, and identifying risks of churn. This position involves guiding complex customers through challenges, leveraging solution expertise across multiple products, and ensuring clients realize value from the services provided. Candidates should have over 8-10 years of experience in customer success or account management, be fluent in English and Japanese, and have a solid understanding of SaaS business models. The team emphasizes collaboration and support, with a culture centered on teamwork and the celebration of successes.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a hybrid model, empowering them to balance personal and professional responsibilities. The company conducts virtual interviews and onboarding processes, reflecting its distributed-first approach. Sales enablement programs are developed collaboratively across sales, operations, and marketing, focusing on training, coaching, and onboarding to enhance productivity. Continuous feedback from sales leadership is sought to identify improvement areas in performance metrics and sales success. Additionally, Atlassian emphasizes the localization and standardization of sales materials, particularly in Japanese, while aiming to improve efficiencies in sales systems and operations.

At Atlassian, employees have the flexibility to choose their work environment, whether remote or in the office, allowing them to better manage personal and family commitments. The company hires globally wherever it has a legal entity and conducts interviews and onboarding processes virtually. Employees collaborate with various teams to implement and improve sales enablement programs, which include onboarding, training, and coaching, utilizing both online and in-person methods. Performance metrics are monitored to assess the effectiveness of these programs, and feedback is actively sought from sales leadership to identify areas for improvement. Additionally, training is provided on Atlassian-specific philosophies and products, as well as essential sales methodologies, with efforts made to localize materials for the Japanese market and enhance efficiencies in sales operations.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, remotely, or a hybrid approach, allowing them to better manage personal and family commitments. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, which enables hiring from any country where they have a legal entity. Employees in quota-carrying roles are responsible for outbound prospecting, qualifying leads, and converting them into a sales pipeline through various outreach strategies. Collaboration is key, as team members work with sales, marketing, and operations to enhance lead-generation efforts and effectively communicate the value of products to potential customers. Familiarity with tools like Salesforce, Gong, Outreach, and LinkedIn Navigator is essential for building successful pipelines alongside Account Executives and Marketing teams.

Atlassian offers flexible working arrangements, allowing employees to work from home, in the office, or a combination of both, enabling them to better manage personal and family priorities. The company hires globally where it has legal entities, conducting interviews and onboarding virtually as part of its distributed-first approach. Employees in outbound prospecting roles are responsible for qualifying business leads through proactive outreach methods such as cold calls and emails, while collaborating with various teams to enhance lead-generation strategies. They must be adept at addressing objections and effectively communicating the value of Atlassian’s products. Lastly, employees utilize tools like Salesforce, Gong, Outreach, and LinkedIn Navigator to build their sales pipeline and work closely with Account Executives and Marketing.

Atlassian is transforming the software development sector, aiding renowned teams such as NASA, Nike, Pixar, and Tesla in enhancing human collaboration through software. The company boasts over 300,000 global customers, and the Account Executive role focuses on scaling investments for significant accounts in Japan. Reporting to the JAPAN Sales Director, this position involves leading a team of enterprise sellers responsible for servicing existing customers in the region. Key responsibilities include building a sales team, hiring new talent, and devising strategies to boost revenue while engaging with C-Suite executives. The successful candidate will be expected to advocate for customer needs and support teams in navigating complex sales processes while fostering talent retention and development.

Atlassian is transforming the software development landscape, collaborating with major clients like NASA and Tesla to enhance teamwork through software. With over 300,000 global customers, the company is seeking an Account Executive to lead enterprise sales in Japan. This role involves managing a distributed team of 4-7 sales professionals and directly reporting to the Japan Sales Director. Responsibilities include hiring new team members, strategizing for revenue growth, and building relationships with C-Suite executives. The position emphasizes leadership, talent retention, and acting as a trusted advocate for customers, ensuring their needs are met and value is added to their organizations.

Atlassian is transforming the software development industry by collaborating with major organizations like NASA and Tesla, while serving over 236,000 customers globally. The role of Account Executive will be based in Japan, focusing on scaling investments among large accounts and promoting product adoption within enterprise customers. Account Executives are responsible for developing sales strategies and sharing customer feedback with internal teams to enhance the overall experience. They must be consultative and strategic, effectively managing resources to meet customer needs and understanding the Enterprise Sales process. Additionally, the role involves close collaboration with various internal teams to facilitate seamless service delivery and ensure customer success and retention.

Atlassian is transforming the software development sector by collaborating with major clients like NASA, Nike, and Tesla to leverage software for positive impact. They are seeking an Account Executive to join their Japan team, focusing on scaling investments for their largest accounts through a strategic sales approach. This role emphasizes building strong customer relationships and sharing insights with product and engineering teams to enhance customer experiences. Account Executives will coordinate with various internal teams and partners to implement effective sales strategies while ensuring high customer satisfaction and retention. Successful candidates will have a solid understanding of the Enterprise Sales process and will prioritize resources strategically to optimize customer success.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.