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deep insights into the Atlassian community

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, from home, or a combination of both, allowing them to balance personal and family priorities. The company hires globally where it has legal entities and conducts virtual interviews and onboarding as part of its distributed-first approach. They are seeking a Technical Support Engineer to enhance customer support specifically for users in Japan. The role involves providing consistent, high-quality support through triage, root cause analysis, and debugging across multiple Atlassian products. New hires will undergo onboarding training to specialize in specific products and technologies, contributing to a loyal customer base for Atlassian's brand.

At Atlassian, employees have the flexibility to work from the office, home, or a combination of both, allowing them to better manage personal priorities. The company hires globally where it has legal entities, and conducts virtual interviews and onboarding as part of its distributed-first approach. They are currently seeking a Technical Support Engineer to enhance support capabilities for customers in Japan. This role involves ensuring a consistent quality experience, developing improved support methodologies, and fostering a loyal customer base for Atlassian products. The position includes training to specialize in various products, system technologies, and network technologies.

Atlassian is transforming the software development sector, aiding renowned teams such as NASA, Nike, Pixar, and Tesla in enhancing human collaboration through software. The company boasts over 300,000 global customers, and the Account Executive role focuses on scaling investments for significant accounts in Japan. Reporting to the JAPAN Sales Director, this position involves leading a team of enterprise sellers responsible for servicing existing customers in the region. Key responsibilities include building a sales team, hiring new talent, and devising strategies to boost revenue while engaging with C-Suite executives. The successful candidate will be expected to advocate for customer needs and support teams in navigating complex sales processes while fostering talent retention and development.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid setups to better manage personal and professional priorities. The company is hiring a Senior Enterprise Technical Architect for its Advisory Services team to provide expert guidance on Atlassian products. This role involves leading engagements in the Korean market and assisting clients in overcoming business challenges through Atlassian solutions. The architect will collaborate with peers across various teams to ensure strategic outcomes and exceptional service delivery. Additionally, maintaining current knowledge of best practices and enhancing solution expertise are key responsibilities of the position.

Atlassian is transforming the software development landscape, collaborating with major clients like NASA and Tesla to enhance teamwork through software. With over 300,000 global customers, the company is seeking an Account Executive to lead enterprise sales in Japan. This role involves managing a distributed team of 4-7 sales professionals and directly reporting to the Japan Sales Director. Responsibilities include hiring new team members, strategizing for revenue growth, and building relationships with C-Suite executives. The position emphasizes leadership, talent retention, and acting as a trusted advocate for customers, ensuring their needs are met and value is added to their organizations.

Miro is expanding its Customer Success organization and is seeking empathetic individuals for the role of Strategic Customer Success Manager. This position focuses on helping customers maximize the value of their investment in Miro's platform by aligning it with their business workflows and nurturing key stakeholder relationships. The role involves managing a portfolio of 10-15 strategic customers, ensuring product adoption, and collaborating with Account Managers on additional licensing opportunities. Candidates should have over five years of experience in customer-facing roles, particularly within a SaaS environment, and possess a proactive, customer-centric approach. Miro emphasizes diversity and inclusion in its workforce and aims to foster a collaborative and supportive environment for its employees.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing customer experience by partnering with Enterprise-licensed customers to promote collaboration and innovation. As a Scaled Customer Success Manager, the individual will create and implement scalable strategies that utilize automation tools and data insights to ensure customer success. This role emphasizes proactive engagement and requires developing digital touchpoints while managing customer interactions across critical milestones. Candidates should have at least five years of relevant experience, a strong analytical mindset, and familiarity with customer success tools. Miro is committed to fostering an inclusive and diverse work environment, encouraging collaboration among its global workforce to empower teams to innovate effectively.

Miro is expanding its Customer Success team and searching for empathetic, customer-centered professionals to join as Strategic Customer Success Managers. The role focuses on ensuring customers gain value from Miro’s platform by aligning its capabilities with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, driving product adoption and retention, and collaborating closely with Account Managers to explore additional opportunities. Ideal candidates should have over five years of experience in customer-facing roles, a background in SaaS, and a passion for helping customers achieve their goals. Miro promotes a collaborative, inclusive environment and offers competitive benefits, including equity packages, learning allowances, and well-being support.

The Scaled Customer Success Management (CSM) team at Miro is dedicated to enhancing the customer experience by partnering with Enterprise-licensed customers to drive retention and expansion. As a Scaled Customer Success Manager, the role entails designing and implementing scalable customer success strategies using automation tools and data insights, moving towards a proactive engagement model. Key responsibilities include managing digital touchpoints, using data analytics to prioritize accounts, and advocating for customer needs internally. Candidates should possess a minimum of five years in customer success or related roles, be comfortable with tools like Gainsight and Salesforce, and have strong analytical skills. Miro fosters a collaborative and innovative work environment, emphasizing diversity and inclusivity within its team.

Miro is expanding its Customer Success team and seeks empathetic, customer-oriented individuals to take on the role of a Strategic Customer Success Manager. This position focuses on helping customers derive value from Miro’s platform by aligning it with their business workflows and nurturing key stakeholder relationships. The successful candidate will manage a portfolio of 10-15 strategic customers, ensuring product adoption, facilitating onboarding, and maximizing customer retention metrics. Applicants should have over five years of experience in customer-facing roles, particularly within SaaS environments, and possess a proactive and creative approach to customer engagement. Miro offers a competitive compensation package and emphasizes a culture of diversity, collaboration, and continuous improvement among its 1,600 employees globally.

The Scaled Customer Success Management (CSM) team at Miro is dedicated to partnering with Enterprise customers, focusing on retention and innovation. As a Scaled Customer Success Manager, the role involves developing scalable engagement strategies using automation and data analytics while fostering proactive customer relationships. The position requires a minimum of 5 years of relevant experience and emphasizes the importance of designing efficient customer engagement programs. Miro offers a collaborative work environment with various benefits, including a competitive equity package and opportunities for professional development. The company values diversity and inclusion, aiming to create a supportive atmosphere where employees can thrive and contribute to the innovation of its platform.

Miro is expanding its Customer Success team, seeking empathetic individuals to serve as Strategic Customer Success Managers, whose main responsibility is to ensure customers derive value from Miro's platform. The role involves managing a portfolio of 10-15 strategic customers, building relationships, developing success plans, and acting as the customer's voice within the company. Candidates should have over five years of customer-facing experience, a passion for helping customers meet their goals, and familiarity with SaaS environments. Miro offers competitive benefits, including a wellbeing allowance, professional development opportunities, and supports a diverse and collaborative work culture. The company, founded in 2011, aims to empower teams to innovate through visual collaboration and values inclusivity within its workforce.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing the experience of Enterprise-licensed customers by fostering collaboration and innovation, thereby driving retention and expansion. As a Scaled Customer Success Manager, the role involves creating scalable customer success strategies through automation and data insights, shifting from traditional support to proactive engagement. Key responsibilities include managing digital touchpoints, partnering with customers at critical milestones, and using data analytics to prioritize accounts. Candidates should have at least five years of relevant experience, be familiar with customer success tools, and possess a proactive and analytical mindset. Miro emphasizes diversity, collaboration, and continuous improvement in its work culture, seeking individuals who resonate with its mission to empower teams in creating innovative solutions.

Miro is expanding its Customer Success team and seeks empathetic individuals for the role of Strategic Customer Success Manager, who will help customers derive value from the Miro platform. The position involves managing a portfolio of 10-15 strategic clients, nurturing relationships, and ensuring product adoption to maximize customer retention. The role requires proven experience in customer-facing positions, creativity, and a background in SaaS environments. Miro emphasizes collaboration and inclusivity, seeking team members who dream big and work hard in a supportive and innovative environment. Employees are offered various benefits, including a competitive equity package, wellness support, and professional development allowances.

The Scaled Customer Success Management (CSM) team at Miro is part of the Customer Experience division, working closely with Enterprise-licensed customers to enhance collaboration and innovation, which in turn drives retention and growth. The role of a Scaled Customer Success Manager involves developing scalable strategies that utilize automation and data insights, moving towards a proactive engagement model. Key responsibilities include managing engagement strategies, improving digital touchpoints, and using analytics to prioritize customer accounts for intervention. Candidates need a minimum of five years in customer-facing roles, experience with tools like Gainsight and Salesforce, and a creative, proactive approach to building customer relationships. Miro emphasizes a culture of collaboration, diversity, and continuous improvement, aiming to empower teams to innovate and create impactful solutions for a wide range of users.

Miro is expanding its Customer Success organization and is seeking empathetic individuals to join their team as Strategic Customer Success Managers. These managers will be responsible for helping customers maximize the value of their investment in Miro by ensuring platform capabilities align with their business workflows. The role involves managing a portfolio of 10-15 strategic customers, promoting product adoption, and fostering relationships with key stakeholders. Ideal candidates will have over five years of customer-facing experience, particularly in a SaaS environment, and possess a passion for supporting customer success. Miro emphasizes collaboration and diversity within its workforce, providing various benefits to enhance employee well-being and professional development.

The Scaled Customer Success Management (CSM) team at Miro is focused on enhancing customer experience by collaborating with Enterprise-licensed customers for retention and expansion. As a Scaled Customer Success Manager, you will develop and implement scalable strategies using automation tools and data insights, moving beyond traditional support to proactive engagement with a diverse range of customers. The role involves creating effective playbooks and ensuring high levels of customer activation and engagement throughout their subscription. Required qualifications include at least five years of experience in a customer-facing role, knowledge of CS tools, and strong analytical skills. Miro promotes a collaborative and inclusive environment, emphasizing diversity while providing benefits like competitive equity, learning allowances, and well-being support.

Miro is expanding its Customer Success team and seeks empathetic individuals to enhance customer value from the platform. The role of a Strategic Customer Success Manager involves managing a portfolio of 10-15 strategic customers, ensuring customers maximize their investment and achieve their collaboration objectives. Key responsibilities include building relationships, developing joint success plans, onboarding new customers, and collaborating with Account Managers for additional opportunities. The ideal candidate should have over 5 years of experience in customer-facing roles, a background in SaaS, and a proactive approach to understanding customer needs. Miro promotes a collaborative and inclusive environment, emphasizing diversity in its workforce and striving for continuous personal and professional growth.

The Scaled Customer Success Management (CSM) team at Miro plays a crucial role in enhancing the experience of Enterprise-licensed customers through collaboration and innovation, aiming for high retention and expansion. The position of Scaled Customer Success Manager involves creating and executing scalable customer success strategies, emphasizing a proactive engagement model and the use of automation tools to drive customer activation and engagement. Key responsibilities include managing digital touchpoints, utilizing data analytics for account prioritization, and advocating for customer feedback to improve Miro's offerings. Candidates should have a minimum of five years of experience in customer-facing roles, particularly in SaaS environments, and possess strong analytical skills and a proactive mindset. Miro promotes a collaborative and diverse work culture, providing various benefits and emphasizing the importance of inclusivity in achieving its mission of empowering teams to create the next big thing.

Miro is expanding its Customer Success team and seeks individuals who are empathetic and customer-focused, specifically for the role of a Strategic Customer Success Manager. This position is central to helping customers maximize the value of their investments in Miro by aligning the platform's features with their business workflows and maintaining strong stakeholder relationships. Responsibilities include managing a portfolio of 10-15 strategic customers, driving product adoption, and collaborating with Account Managers for additional opportunities. Candidates should have at least five years of experience in customer-facing roles, particularly in a SaaS environment, and possess a proactive, creative approach to understanding customer needs. Miro emphasizes a culture of collaboration and diversity, aiming to create an inclusive environment where all employees feel valued and can contribute to innovation.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing the customer experience for Enterprise-licensed clients, combining their diverse skills to drive retention and expansion. The Scaled Customer Success Manager role entails designing and executing scalable success strategies utilizing automation and data insights, fostering a proactive engagement model. Responsibilities include managing digital touchpoints, partnering with customers at key milestones, analyzing data to prioritize accounts, and providing thought leadership to optimize customer value. Candidates should have at least five years of experience in customer-facing roles, a strong analytical background, and familiarity with relevant tools like Gainsight and Salesforce. Miro promotes a collaborative and inclusive culture, reflecting its commitment to diversity while empowering teams to innovate and excel.

Miro is expanding its Customer Success team and is seeking empathetic, customer-focused individuals to join as Strategic Customer Success Managers. The primary role involves helping customers derive value from Miro’s platform by aligning it with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, ensuring product adoption, and collaborating with Account Managers to identify additional opportunities. Candidates should have over five years of experience in customer-facing roles, a background in SaaS environments, and a passion for helping customers achieve their goals. Miro offers competitive benefits and emphasizes a diverse and inclusive work environment, aiming to empower teams to innovate collaboratively.

The Scaled Customer Success Management (CSM) team at Miro is part of the broader Customer Experience department, which includes Renewals, Customer Education, and Support. As a Scaled Customer Success Manager, one will develop and implement customer success strategies that utilize automation, segmentation, and data analytics to engage with enterprise clients effectively. Key responsibilities include improving digital touchpoints for onboarding, adoption, and growth, alongside proactively managing account health and customer engagement. Candidates should have at least five years of experience in customer-facing roles, particularly within SaaS environments, and demonstrate expertise in designing scalable engagement programs. Miro emphasizes diversity and inclusion in its workplace culture, aiming to foster a collaborative environment where every team member can thrive.

Miro is expanding its Customer Success team and is seeking empathetic individuals to become Strategic Customer Success Managers, focusing on helping customers derive value from their investment in the Miro platform. In this role, you'll manage a portfolio of 10-15 strategic customers, build relationships, and develop joint success plans while acting as the voice of the customer within the organization. Essential qualifications include over five years of experience in customer-facing roles, a knack for creativity, and a background in SaaS environments. Miro offers a competitive compensation package and various benefits, including wellbeing support, learning allowances, and reimbursement for health checks. The company emphasizes collaboration and diversity, striving to create an inclusive environment where team members can thrive and contribute to innovative projects.

The Scaled Customer Success Management (CSM) team at Miro is part of the Customer Experience division, working to enhance customer collaboration and innovation for Enterprise-licensed clients. As a Scaled Customer Success Manager, the role involves developing scalable engagement strategies using automation and data analytics, focusing on proactive customer support rather than traditional models. Key responsibilities include managing digital engagement tools, facilitating customer onboarding, and advocating for customer needs within the company. Candidates should have at least five years of relevant experience, an analytical mindset, and a creative approach to relationship-building. Miro emphasizes a collaborative and inclusive culture, aiming to empower diverse teams while offering various benefits such as a competitive equity package and professional development opportunities.

Atlassian offers its employees the flexibility to choose their work environment, whether remote, in-office, or a hybrid model, promoting a balance between work and personal life. The company hires globally wherever it has legal entities, and utilizes virtual interviews and onboarding to facilitate its distributed-first approach. Key responsibilities include collaborating with various teams to implement sales enablement programs, delivering training both online and in-person, and evolving these programs to enhance productivity. Performance metrics are monitored to assess the effectiveness of sales initiatives, and feedback is actively sought to identify areas for improvement. Additionally, Atlassian focuses on developing sales talent and standardizing sales materials, particularly for the Japanese market, to boost sales operations and efficiency.

Atlassian offers flexible working arrangements, allowing employees to work from home, in the office, or a combination of both, which helps them balance personal and professional priorities. The company hires globally and conducts interviews and onboarding virtually as part of its distributed-first approach. Employees collaborate with various teams to develop and implement sales enablement programs and provide training through online systems and in-person workshops. Continuous evaluation of onboarding programs aims to reduce ramp-up time and enhance sales productivity, with feedback from sales leadership used to identify areas for improvement. Additionally, employees are responsible for creating localized sales materials and improving efficiencies in sales operations.

Atlassian is transforming the software development industry by collaborating with major organizations like NASA and Tesla, while serving over 236,000 customers globally. The role of Account Executive will be based in Japan, focusing on scaling investments among large accounts and promoting product adoption within enterprise customers. Account Executives are responsible for developing sales strategies and sharing customer feedback with internal teams to enhance the overall experience. They must be consultative and strategic, effectively managing resources to meet customer needs and understanding the Enterprise Sales process. Additionally, the role involves close collaboration with various internal teams to facilitate seamless service delivery and ensure customer success and retention.

Atlassian is transforming the software development sector by collaborating with major clients like NASA, Nike, and Tesla to leverage software for positive impact. They are seeking an Account Executive to join their Japan team, focusing on scaling investments for their largest accounts through a strategic sales approach. This role emphasizes building strong customer relationships and sharing insights with product and engineering teams to enhance customer experiences. Account Executives will coordinate with various internal teams and partners to implement effective sales strategies while ensuring high customer satisfaction and retention. Successful candidates will have a solid understanding of the Enterprise Sales process and will prioritize resources strategically to optimize customer success.

The Platform Architect (PA) for Zendesk AI is tasked with managing the technical, solution-oriented, and competitive elements of customer engagement through the AI platform. This role requires a blend of sales acumen and technical expertise, with a focus on communicating the business value of the software to high-level executives. The PA will collaborate with various teams including Sales, Marketing, and Product Management to bridge the gap between the Zendesk Account Team and prospects, while delivering product demonstrations and supporting customer trials. Candidates are expected to have significant experience with enterprise software solutions and a deep understanding of customer service software, along with proficient communication skills in both Japanese and English. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.

GitLab is an open-core software company specializing in an AI-powered DevSecOps platform, used by over 100,000 organizations. Their mission is to empower individuals to contribute and co-create software, fostering collaboration and accelerating progress in development. The company's culture emphasizes the integration of AI into daily workflows, enhancing productivity and innovation among team members. GitLab is currently hiring for a Senior Strategic Enterprise Account Executive position in Japan, focusing on managing enterprise accounts and contributing to sales strategies. Candidates must possess strong sales experience in the government sector or large organizations, along with effective communication and interpersonal skills.

GitLab is an open-core software company that offers an AI-powered DevSecOps Platform, utilized by over 100,000 organizations, with a mission to empower everyone to contribute to software development. The company fosters collaboration and innovation, integrating AI into both its products and team workflows to enhance productivity and efficiency. The role of Mid-Market Account Executives involves managing customer relationships within mid-market companies, achieving sales quotas, and contributing to the overall customer success and account management process. Candidates for this role should possess SaaS sales experience, strong interpersonal skills, and an understanding of GitLab's values and open-source software. GitLab supports a diverse and inclusive workplace, welcoming candidates from varied backgrounds and offering remote work, flexible benefits, and other resources for employee well-being.

Atlassian offers flexible work options, allowing employees to choose between working in an office, from home, or a combination of both. The company hires globally, conducting interviews and onboarding virtually as part of its distributed-first approach. They are currently seeking a Senior Technical Support Engineer for their Cloud products support team, specifically to enhance customer support in Japan. The role involves providing high-quality support, implementing improved methodologies, and performing technical tasks such as debugging and root cause analysis across various Atlassian products. The successful candidate will collaborate closely with engineering teams to tackle complex technical challenges and will receive specialized onboarding training to excel in their role.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.