The Ampin App
deep insights into the Atlassian community

Atlassian offers flexible work options, allowing employees to choose their work environment, whether in-office, remote, or a hybrid model. The company is looking for a Solutions Engineer ITSM/ESM to join their growing team in Germany, focusing on enterprise sales and customer needs. The role involves collaborating with sales teams and channel partners to provide compelling demonstrations, support proof of concepts, and close deals with enterprise customers. Candidates should have at least five years of pre-sales experience with enterprise clients, particularly in the ITSM/ESM domain, and a strong understanding of the DACH market, with fluency in both German and English. Ideal candidates are dynamic team players aligned with Atlassian's values and passionate about driving customer success.

Atlassian is seeking a Pre-Sales Solutions Engineer for their Enterprise division, focused on assisting enterprise customers with their business challenges using Atlassian products. The role involves collaborating with sales teams to understand customer profiles, identify business problems, and optimize solutions for Fortune 500 clients. The engineer must conduct customer discovery to map their needs to relevant Atlassian solutions and look for opportunities to expand product usage. Responsibilities include delivering compelling demonstrations of Atlassian software and speaking to its value in transforming customer workflows. The position also requires building relationships with account executives, advocating for product development based on customer feedback, and continually enhancing personal knowledge of the Atlassian product suite.

At Atlassian, employees have the flexibility to choose their work environment, be it in-office, remote, or a hybrid model, allowing them to balance personal and professional commitments. The company hires globally in countries where it has legal entities, with virtual interviews and onboarding processes reflective of its distributed-first approach. An available position is for a non-traditional sales leader based in Germany, responsible for managing a team of Strategic Account Executives in the DACH region. This role involves setting sales strategy, executing initiatives, and fostering relationships with business and IT stakeholders to drive sales growth. Additionally, the team collaborates with various internal departments to advocate for customers and provide valuable feedback for continuous improvement.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid environments, which enhances their ability to manage personal and professional priorities. The Cloud Alliance Manager, AWS (DACH) role focuses on creating a go-to-market strategy to boost the adoption of Atlassian's cloud solutions through partnerships with AWS and key Atlassian partners. Proficiency in German and English is required, and the position entails leading co-sell strategies while building relationships with executives at partner organizations. The role also involves collaborating with sales teams to develop and execute sales plans that facilitate the adoption of Atlassian's cloud products. The Manager is expected to maintain oversight of partner performance and engage in regular business reviews with senior leadership to communicate market insights and strategic recommendations.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, allowing them to balance personal and professional priorities. The company conducts interviews and onboarding virtually, reflecting its distributed-first model. In a specific role focused on the DACH region, the selected candidate will handle 3-8 strategic customers and report to the Director of Strategic Sales. Responsibilities include developing and closing sales opportunities, building relationships with key decision-makers, and collaborating with internal teams to enhance customer satisfaction. Additionally, the role involves leading negotiations, conducting market research, and mentoring junior sales team members while providing sales performance updates to management.

Atlassian offers a flexible work environment where employees can choose to work from home, in the office, or a combination of both, promoting a balance between personal and professional priorities. The company is hiring a Solutions Engineer for ITSM/ESM in Germany, aimed at expanding their operations in the region. This remote position involves collaborating with sales teams and channel partners to address customer needs and drive successful enterprise sales. Candidates should have at least five years of experience in a pre-sales role, strong knowledge of the ITSM/ESM domain, and fluency in German and English, particularly within the DACH market. Successful applicants should be dynamic, collaborative, and passionate about fostering customer success through strong relationships and effective communication.

Atlassian offers flexible working arrangements, allowing employees to choose their work environment—be it in an office, from home, or a mix of both. The company conducts virtual interviews and onboarding as part of its distributed-first approach and hires from any country where it has a legal entity. The Enterprise Sales team, established in 2019, plays a crucial role in helping major clients like Vodafone and Daimler optimize their use of Atlassian products. This fully remote sales position is open to candidates from Poland, the Netherlands, the UK, France, and Germany, emphasizing collaboration and alignment with Atlassian values. In this role, employees will develop account strategies and serve as the primary contact for designated Enterprise accounts, focusing on customer success and expansion opportunities.

At Atlassian, employees have the flexibility to choose their work environment, whether from home or in the office, allowing them to better balance personal and professional commitments. The company is focused on hiring talent globally and conducts virtual interviews and onboarding as part of its distributed-first approach. As a Technical Adoption Architect within the Customer Success team, you will collaborate with various teams to implement AI and Rovo technologies, lead workshops, and address customer security concerns. The role emphasizes delivering technical guidance that aligns with business needs and focuses on enhancing customer satisfaction and operational efficiency. You will contribute to customer success by developing solutions, supporting implementation, and engaging with teams to promote the effective use of Atlassian products, with some travel required for meetings and events.

Atlassian offers flexible work options, allowing employees to choose between working in the office, from home, or a hybrid approach, promoting a balance between work and personal priorities. The company hires globally, conducting virtual interviews and onboarding to support its distributed-first model. The Senior Technical Adoption Architect role focuses on integrating AI and Rovo technologies within the Customer Success team, requiring collaboration with cross-functional teams and engagement with customers to ensure successful implementation. Candidates need a strong foundation in AI technologies to drive business value and assist enterprise customers in maximizing their use of Atlassian solutions. The position involves project management, enhancing customer satisfaction, and potentially requiring travel for client interactions and events.

Atlassian offers flexible work options, allowing employees to work from anywhere, thus enabling them to better manage personal and family priorities. The Solutions Engineering Team collaborates with the Enterprise Sales Team to understand customer needs and support enterprise sales cycles through tailored demonstrations that showcase Atlassian's value. In this role, team members conduct customer discovery, develop proof-of-concept environments, and lead workshops to align product features with customer goals. Continuous learning is encouraged, with a focus on technical expertise, certifications, and staying updated on Atlassian’s offerings. Successful candidates should also be fluent in German and English, and are encouraged to innovate in pre-sales activities to enhance customer engagement.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid work environments to support personal and family priorities. The company is focused on hiring globally and conducts virtual interviews and onboarding as part of its distributed-first model. The EMEA Partner & Alliances team plays a crucial role in driving growth in one of Atlassian's key markets, collaborating with various teams to deliver tailored programs for partners and customers. The role involves managing the DACH Partner & Alliances Team to promote customer success, drive subscription sales, and develop strategic partnerships. Ideal candidates should be fluent in German and English, possess extensive experience in partnership networks, and have a solid understanding of the DACH region's business landscape.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid settings. The company hires globally in regions where they have legal entities, with virtual interviews and onboarding processes. The role of mid-market second line sales leader focuses on managing a team that targets mid-market customers in EMEA, specifically in Germany, Switzerland, and Austria, while reporting to the EMEA Mid-Market Sales Director. Key responsibilities include developing customized sales strategies, mentoring sales managers, and setting performance goals to achieve revenue targets. The role also involves collaboration with internal teams and analyzing market trends to identify growth opportunities, while providing updates on sales performance to the corporate leadership team.

At Atlassian, employees have the flexibility to work from home, in the office, or a combination of both, allowing them to prioritize personal and family commitments. The company operates on a distributed-first model, conducting interviews and onboarding virtually, and is open to hiring talent from any country where they have a legal entity. They are currently seeking a sales leader based in Germany to manage a team of Enterprise Account Executives in the DACH region. The role involves setting the sales strategy, executing it, and helping the team cultivate relationships with both business and IT stakeholders to drive sales growth. Additionally, the team will collaborate with other departments to enhance customer advocacy and improve overall customer experience.

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team