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Atlassian is seeking a Pre-Sales Solutions Engineer for its Enterprise business, focusing on solving complex business challenges for Fortune 500 customers during the sales cycle. The role involves collaboration with sales teams to understand customer needs, identifying opportunities for product expansion, and acting as a product expert to demonstrate the software's value. The engineer will lead tailored product demonstrations, addressing various stakeholder requirements, and guide customers through their technical needs to ensure buy-in for Atlassian products. Strong partnerships with account executives are essential for discussing opportunities, feedback, and improving the sales process. Continuous learning and documentation of customer feedback will support internal product development and enhance pre-sales effectiveness.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a hybrid of both, supporting personal and family needs. They are currently seeking a Principal Solutions Engineer, Strategic, who will join their Solutions Engineering Team, which collaborates closely with Enterprise Sales and Channel Partners. The role involves conducting customer discovery, delivering tailored product demonstrations, and leading workshops to align Atlassian's offerings with customer goals. Candidates should have over six years of experience in sales engineering, strong communication skills, and a proactive, collaborative approach to problem-solving. Fluency in both German and English is required, alongside a relevant educational background, and the role may involve occasional travel.

Atlassian offers its employees flexibility in choosing their work environment, allowing them to work from home, in the office, or a combination of both. The company conducts interviews and onboarding virtually and hires globally, supporting diverse team members across various priorities. With a customer base of over 250,000, Atlassian collaborates with prominent organizations like NASA and Coca-Cola to enhance team efficiency through innovative software solutions. The company emphasizes a collaborative culture, valuing teamwork and mutual success among employees, who are seen as partners rather than subordinates. Employees are also encouraged to deepen their knowledge of Atlassian products and actively participate in the sales process by understanding customer needs, demonstrating software value, and identifying expansion opportunities.

At Atlassian, employees have the flexibility to work from home, in the office, or a combination of both, allowing them to prioritize personal and family commitments. The company operates on a distributed-first model, conducting interviews and onboarding virtually, and is open to hiring talent from any country where they have a legal entity. They are currently seeking a sales leader based in Germany to manage a team of Enterprise Account Executives in the DACH region. The role involves setting the sales strategy, executing it, and helping the team cultivate relationships with both business and IT stakeholders to drive sales growth. Additionally, the team will collaborate with other departments to enhance customer advocacy and improve overall customer experience.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or both, supporting their personal and family priorities. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, and is hiring globally in countries where they have a presence. The Enterprise Sales team, established in summer 2019, focuses on enhancing software collaboration for major clients such as Vodafone and Daimler, and this remote role is available to candidates from several European countries. Team members draw from experience in both Fortune 500 companies and startups, sharing a commitment to success rooted in Atlassian's core values. In this role, employees will focus on developing account plans, collaborating on sales strategies, and serving as the main contact for designated Enterprise accounts.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination of both. The company is committed to hiring globally, conducting virtual interviews and onboarding to maintain a distributed-first approach. As a fast-growing software business with a focus on customer success, Atlassian aims to assist customers in thriving in the digital economy. The Enterprise Solution Advocate role involves developing sales strategies, partnering with various teams, and championing customer feedback to enhance experiences. Successful candidates will be expected to utilize collaborative tools and demonstrate leadership in driving service transformations and overall organizational improvement.

At Atlassian, employees have the flexibility to work from home, in an office, or a hybrid of both, allowing them to balance personal and professional commitments effectively. As a distributed-first company, Atlassian conducts virtual interviews and onboarding, hiring talent from any country where they have a legal entity. The company serves over 300,000 global customers, including major corporations like NASA and IBM, with a focus on unleashing team potential through innovative software solutions. The workplace culture emphasizes teamwork, support, and shared success, where employees work with the company rather than for it. For the role of Account Executive, Enterprise, responsibilities include developing strategic sales plans, building executive relationships, ensuring customer satisfaction, and collaborating with internal teams to meet clients' needs while navigating complex sales cycles.

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team