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Zendesk is looking for a detail-oriented Manager of IT Quality Assurance with extensive experience in quality assurance methodologies, focusing on production control and environment change management. The role involves developing a quality center of excellence, overseeing testing strategies, guiding automated testing development, and driving quality process improvements while collaborating with cross-functional teams. Candidates should have a Bachelor's degree, 8+ years of relevant experience, and proficiency in programming languages and automation tools. Strong analytical, communication, leadership, and mentorship skills are essential, along with an adaptability to new technologies and processes. The position is hybrid, requiring partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for a Director of Software Engineering to lead their Workforce Management (WFM) engineering team in Poland and Serbia, managing around 60 engineers and engineering managers. The role involves driving the strategy and development of the WFM platform while collaborating with product leadership to align technical capabilities with business objectives. Key responsibilities include scaling and nurturing high-performing teams, promoting engineering excellence, and shaping architectural directions. Candidates should have over 12 years of software engineering experience, with at least 5 years in leadership roles, strong technical depth, and the ability to manage multi-site organizations. Zendesk offers a supportive culture with opportunities for growth, flexible work arrangements, and a commitment to diversity and inclusion.

Zendesk is seeking a Senior Staff Software Engineer to lead a new Change Management team focused on developing a next-generation IT Service Management platform. This role involves designing scalable and automated workflows, enhancing service delivery, and ensuring IT process reliability and compliance. Candidates should have extensive experience in backend or full-stack software engineering, particularly with Ruby on Rails and enterprise-scale workflows, as well as leadership skills to mentor team members. The position offers the chance to collaborate with cross-functional teams, contribute to technical strategies, and maintain high engineering standards. Zendesk promotes a hybrid work culture with strong opportunities for professional development and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to join its Agent Workspace Messaging team, focused on enhancing customer support experiences through innovative messaging technology. This hybrid role involves working on a next-generation messaging platform, collaborating with various teams, and supporting the development and scalability of the backend systems. Candidates should have over four years of experience with web technologies, a strong understanding of data structures, and a background in distributed systems. The role also emphasizes mentoring junior engineers and fostering effective communication across teams. Zendesk values diversity and encourages applicants from various backgrounds while requiring potential employees to be located in Maharashtra or Karnataka.

The Senior Services Consultant at Zendesk is responsible for leading the technical delivery for customers, overseeing the implementation process from initial requirements to go-live. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training. Candidates should have over three years of customer-facing experience, hands-on skills in cloud-based solutions, and programming knowledge, particularly with AWS services and Python. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and emphasizes diversity and inclusion. The company is committed to providing reasonable accommodations for applicants with disabilities and maintains equal opportunity employment practices.

The Senior Solutions Architect at Zendesk will primarily serve as the technical expert during the pre-sales phase, collaborating with the Contact Center Platform Architecture team and clients to devise tailored solutions that meet their business needs. Responsibilities include leading technical scoping for sales, creating detailed service proposals, and effectively communicating complex technical concepts to various audiences. Candidates should have over three years of customer-facing and cloud solution experience, with expertise in Amazon Connect and enterprise-level solution architecture. The role offers a hybrid working arrangement, requiring some in-office presence, while promoting collaboration and learning. Zendesk is committed to diversity and inclusion in the workplace, welcoming applicants without regard to protected characteristics.

Zendesk is seeking a Customer Success Manager (CSM) fluent in Swedish or Dutch to enhance customer relationships and provide excellent service in the Nordic and Benelux markets. The CSM will manage a portfolio of up to 40 mid-market and enterprise accounts, focusing on customer retention, product adoption, and identifying growth opportunities. Key responsibilities include building strategic success plans with customers, providing technical guidance, and analyzing usage data to optimize product value. The ideal candidate should have over five years of relevant experience, strong communication skills, and the ability to collaborate with various stakeholders. Zendesk promotes an inclusive work culture and is committed to diversity in its hiring practices.

Zendesk is seeking a Senior Staff Data Engineer for a hybrid role, with candidates needing to reside near one of its hubs in San Francisco, Austin, or Madison. The position involves leading the design, development, and scaling of their enterprise data platform in a collaborative Agile environment, focusing on building reliable data services and analytics solutions. Candidates should possess over ten years of experience in data engineering and architecture, with specific expertise in cloud databases and data pipeline tools. The job entails managing large projects, improving processes, mentoring engineers, and collaborating across teams to translate business needs into technical solutions. Additionally, the role offers an annual salary range of $183,000 to $275,000, along with the flexibility of a hybrid work environment that supports both in-office and remote work.

Zendesk is seeking a Senior Software Engineer for its Email Infrastructure team, which plays a crucial role in maintaining the company's heavily used support product that processes over 1 billion emails monthly. The engineer will contribute to the development of a new Email Platform and ensure the reliability of the AWS-based email infrastructure. Responsibilities include monitoring systems for potential issues, contributing to code reviews, and collaborating with cross-functional teams. Candidates should have at least four years of software engineering experience, with expertise in DevOps, AWS, and coding in Golang or Ruby, among other qualifications. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an Account Executive to drive growth in their B2B SaaS sales, focusing on building relationships with new customers and expanding existing partnerships. The role involves acquiring new commercial customers, nurturing relationships, and identifying opportunities for cross-selling products. Candidates should have at least five years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Additionally, the job requires familiarity with sales tools, the ability to navigate complex sales cycles, and the capacity to establish executive connections. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workplace.

Zendesk is seeking a Workplace Experience Operations Coordinator to support its growing Workplace Experience Team, responsible for ensuring a smooth day-to-day environment for employees. Ideal candidates should be organized multi-taskers with a passion for helping others, flexible, and adaptable to a busy workplace. Key responsibilities include managing front desk operations, providing customer service, coordinating in-office events, and maintaining office safety and cleanliness while interacting with employees at all levels. Candidates should possess at least two years of experience in facilities coordination, strong communication and project management skills, and a familiarity with building operations. Zendesk emphasizes a diverse and inclusive work environment and offers hybrid work flexibility while seeking to accommodate applicants with disabilities.

The job description outlines a position for a Services Consultant within Zendesk's Professional Services team, which is responsible for aligning business needs with Zendesk solutions. The ideal candidate should be fluent in either German or French, possess technical knowledge, and demonstrate strong communication and project management skills. Responsibilities include understanding customer requirements, providing technical solutions, leading design sessions, and producing documentation. The role demands a proactive approach to customer training and support while managing multiple projects simultaneously. Zendesk offers a hybrid work environment with remote flexibility and fosters a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Machine Learning Engineer to join their team, focusing on delivering AI/ML-powered features for their customers while maintaining a positive and collaborative work culture. The role involves collaborating with ML Scientists and Senior Engineers to transition ML features into production, participating in technical discussions, and building tools for model experimentation and management. Candidates need proficiency in Python or Ruby, at least three years of experience in application development, and familiarity with various technologies, including RESTful APIs, Docker, and cloud environments. The tech stack includes Python, Ruby, AWS, and machine learning libraries like Pytorch, with an emphasis on scalability and robustness. Zendesk is committed to diversity, inclusion, and offering a hybrid work environment, allowing team members to work both remotely and in office settings as determined by their manager.

Zendesk is seeking a Machine Learning Engineer to join their Machine Learning team, focusing on delivering AI/ML-powered features for their customers. The role involves collaboration with ML Scientists and Senior Engineers, contributing to technical design discussions, and building tools for model experimentation and management. Candidates should have proficiency in Python or Ruby, at least one year of relevant experience, and familiarity with technologies like RESTful APIs, Docker, and cloud environments such as AWS or GCP. Preferred qualifications include experience with Airflow or Metaflow and knowledge of machine learning libraries like Pytorch. Zendesk promotes a hybrid work experience and values diversity, ensuring an inclusive workplace for all applicants.

Zendesk is looking for a Manager of Professional Services to lead its team of Services Consultants in Brazil and the LATAM region. The role involves ensuring project success, managing escalations, and building strong partnerships with Sales and Solution Architects to optimize customer outcomes. Key responsibilities include team leadership and development, managing Services revenue delivery, customer success and escalation management, and collaborating with internal teams for seamless service delivery. The ideal candidate should have over six years of experience in software implementation, proven leadership in consulting roles, and strong communication skills in Portuguese and English. Additionally, Zendesk promotes a collaborative hybrid work environment that supports diversity, inclusion, and professional growth.

Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales position focused on engaging and qualifying prospects to drive sales growth. The role is centered on identifying business challenges and generating a sales pipeline through strategic prospecting, requiring close collaboration with internal stakeholders like sales and marketing teams. Candidates should have a minimum of two years of sales experience, possess strong communication skills, and preferably hold a Bachelor's degree. The compensation package includes an hourly On Target Earnings (OTE) range of $33.65-$50.00, with a hybrid work model allowing part-time remote work. Zendesk is committed to diversity and inclusion in hiring and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Data Architect SME for their Enterprise & Solution Architecture team, aiming to build comprehensive digital data systems and platforms. The role involves providing strategic direction for data architecture, collaborating with various teams to implement effective data movement and transformation models, and ensuring accurate data delivery. Key responsibilities include contributing to multi-cloud architecture, leading master data management solutions, producing technical design artifacts, and utilizing various data tools for data processing. Candidates should have extensive experience in data architecture, MDM principles, ETL patterns, and data governance frameworks, with a preference for those familiar with enterprise data management and modern data practices. The role offers a hybrid work experience, blending remote flexibility with in-office collaboration, and includes a competitive salary range plus potential bonuses and benefits.

Zendesk is seeking a motivated individual to lead its collections operations, reporting to the Sr. Director of Revenue Operations. The role requires collaboration with various internal teams to enhance customer experiences while achieving company-wide goals. Candidates should have previous experience in collections, strong relationship management skills, and a proactive attitude toward problem-solving. Key responsibilities include monitoring accounts, managing relationships with clients, negotiating payment plans, analyzing collection data, and ensuring compliance with relevant regulations. The position offers a hybrid work environment and a competitive salary range, along with a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Staff Database Developer to join their team in Montréal, QC, Canada, in a hybrid role that necessitates commuting to the office. The main responsibilities include working with development teams across various regions, performing database schema changes without downtime, creating new databases to support customer data growth, and solving performance issues. Ideal candidates should have over eight years of experience in managing data environments, along with strong scripting and SQL skills. Preferred qualifications include familiarity with cloud data solutions, experience with various database systems, and knowledge of AI tools for database performance and automation. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to lead full-stack development for its IT Asset Management (ITAM) product, specifically focusing on Tasks and Approvals capabilities. The candidate will collaborate with cross-functional teams to enhance Zendesk’s Tasks and Approvals platform, ensuring it meets the needs of IT asset workflows through structured processes and integration. A hybrid work arrangement is required, and applicants must live near specific office locations in San Francisco, Austin, or Madison. Ideal candidates will have over seven years of experience in software engineering, proficiency in Ruby on Rails and front-end technologies, and strong technical leadership skills. The role offers a competitive salary range, a supportive work environment, and promotes diversity and inclusion within the workplace.

Zendesk is seeking an experienced software engineer to lead the ITAM Tasks & Approvals sub-team, focusing on designing scalable workflows and APIs, while mentoring fellow engineers and collaborating with product and design teams. The hybrid role requires candidates to be based near offices in San Francisco, Austin, or Madison and emphasizes technical execution, system design, and extending Zendesk's platform for ITAM needs. Applicants should have over seven years of experience, be proficient in Ruby on Rails, have a deep understanding of workflow models, and demonstrate strong technical leadership abilities. Preferred qualifications include familiarity with ITAM, compliance-heavy environments, and a background in cloud technologies like AWS and Kubernetes. The position offers a competitive salary range between $164,000 and $246,000, along with flexible work arrangements and a commitment to diversity and inclusion.

Zendesk is seeking a Backend Software Engineer to develop core Tasks and Approvals functionalities for their new IT Asset Management (ITAM) solution, collaborating with various teams to enhance enterprise workflow automation and compliance. This hybrid role requires candidates to live near company offices in San Francisco, Austin, or Madison, focusing on the establishment of scalable backend services that promote effective asset management. The ideal applicant should have over three years of software development experience, particularly with JavaScript, TypeScript, and Ruby on Rails, while also being skilled in integrating and designing backend systems. Preferred qualifications include familiarity with IT asset management and experience with observability tools and RESTful API design. Zendesk emphasizes a supportive work culture, offering competitive salaries and a commitment to diversity and inclusion.

Zendesk is seeking a Senior Director for APAC Go-To-Market (GTM) Operations to drive growth and deliver exceptional customer experiences through data-driven decision-making. The role involves championing business transparency, managing GTM planning, and leveraging AI and business intelligence for insights to optimize sales processes. Additionally, the director will be responsible for enhancing Salesforce tools based on APAC business needs and representing the Regional Sales Leader during key decisions. Candidates should have over 10 years of experience in sales operations, familiarity with AI applications, and strong communication skills, along with a passion for fostering an inclusive workplace culture. The position supports a hybrid work model, combining onsite collaboration with flexibility for remote work.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.

Zendesk is seeking a Senior Software Engineer in Pune to work on their Real-time Reporting and Analytics pipeline. The ideal candidate should have over four years of experience in high-scale data processing applications, particularly in a SaaS environment, and must be proficient in real-time data processing technologies such as Kafka and AWS. Responsibilities include solving complex technical problems, taking ownership of projects, mentoring junior team members, and optimizing system performance. The position requires strong communication skills, the ability to work collaboratively across time zones, and proficiency in Java, Docker, and Kubernetes. Zendesk promotes a hybrid work environment and values diversity and inclusion within their workforce.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in the SaaS landscape, focusing on acquiring new customers and expanding existing accounts. The role involves managing customer relationships, enhancing revenue through cross-selling, and utilizing data insights for prospecting and retention strategies. Candidates should have at least two years of B2B sales experience, preferably in SaaS, along with strong communication skills and the ability to build relationships with key decision makers. Zendesk promotes a fulfilling work environment with a hybrid working model and values diversity, equity, and inclusion. The company is committed to providing accommodations for applicants with disabilities throughout the hiring process.

Zendesk is looking for a Group Manager of Thought Leadership & Insights to enhance its market presence in customer service. This strategic role requires a leader with a background in research, storytelling, and AI innovation, capable of transforming complex data into impactful narratives. The responsibilities include leading first-party research initiatives, developing a cohesive thought leadership strategy, and managing a team of researchers and content strategists. The ideal candidate should possess over eight years of experience in insights and research, along with strong storytelling skills and familiarity with research methodologies. Zendesk values diversity and aims to create an inclusive workplace, offering a hybrid work model and equal employment opportunities.

Zendesk is seeking a Resource Manager for its Global Services Operations team, responsible for optimizing resource capacity and aligning talent with project demands to enhance professional service delivery. The role involves building relationships with delivery leaders, monitoring project opportunities, and adjusting resource plans in response to changing business priorities. Candidates should have 2-4 years of experience in resource or project management, along with strong communication, conflict resolution, and organizational skills. The position is based in Mexico City or Mexico State and requires a hybrid work schedule that includes in-office attendance. Zendesk prioritizes diversity and inclusion in its hiring practices and is committed to a fulfilling work environment for its employees.

Zendesk is seeking a GTM Onboarding Coordinator to assist with the logistics of onboarding programs within the Global Go To Market Academy. The role involves coordinating events, managing schedules, and ensuring the smooth execution of training activities while maintaining communication with employees about available training options. Candidates should have at least one year of experience in a professional environment, strong organizational skills, and proficiency in tools like Google Suite and project management software. The position requires the individual to be located in Mexico City or Mexico State, with a hybrid work model allowing some remote work. Zendesk promotes diversity and inclusion in the workplace and provides equal employment opportunities.

Zendesk is seeking an Enterprise Account Executive to enhance its mission of providing exceptional service globally. The ideal candidate will have significant experience in B2B sales, particularly within the SaaS sector, and will be responsible for acquiring new enterprise customers and expanding existing partnerships. Key responsibilities include driving revenue growth, managing customer relationships, and creating territory plans to boost market share. Candidates should possess a strong track record of exceeding sales targets, experience with high-revenue organizations, and mastery of complex sales cycles. Zendesk promotes an inclusive workplace culture and offers a hybrid working environment, emphasizing diversity and equal opportunity.

Zendesk is seeking a Senior Product Designer to enhance their quality management platform for customer support teams, emphasizing collaboration across various departments. The role involves managing complex systems, designing AI-driven solutions, and ensuring products align with customer needs and company goals. Candidates should have over five years of experience in SaaS applications, a product-led growth mindset, and an understanding of AI technologies to innovate customer experiences. Strong communication skills and the ability to work in complex technical environments are essential, along with a robust portfolio showcasing relevant design work. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion within its workforce.

Zendesk is seeking an Enterprise Account Executive who will be instrumental in growing the company's Enterprise account base through relationship-building and innovative solutions. Candidates should have a proven track record in B2B sales, particularly in the SaaS industry, with a minimum of eight years of experience in exceeding sales targets. The role involves driving revenue growth, managing key customer relationships, and leading complex sales cycles, while also collaborating with internal teams to optimize sales strategies. Applicants should possess strong negotiation and communication skills, have experience selling to C-level executives, and be knowledgeable about Sales tools and industry trends. Zendesk promotes a hybrid working model, offering flexibility while encouraging in-office collaboration, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to enhance CRM insights and customer support tools by building a solid data foundation. The role involves designing scalable data solutions, developing and maintaining ELT pipelines, optimizing SQL-based data models, and improving data delivery systems. Candidates should have over three years of data engineering experience, a strong background in SQL, experience with dbt, and proficiency in programming languages such as Python. Preferred qualifications include a SnowPro Core certification and familiarity with Lean/6 Sigma principles related to CRM analytics. The position offers a hybrid work environment, promoting collaboration in the office while allowing remote work flexibility.

Zendesk is seeking a Software Engineer for their Growth and Monetization team, who possesses strong expertise in backend languages such as Ruby or Java and experience with the Rails Framework. Key responsibilities include collaborating with product managers, following Zendesk's design standards, promoting high-quality code, participating in code reviews, and contributing throughout the software development lifecycle. Candidates should have 2-4 years of experience with object-oriented programming, knowledge of databases like MySQL or DynamoDB, and familiarity with CI/CD practices, API design, and distributed systems. The role requires excellent communication skills and a customer-first approach, with a preference for a team-oriented attitude in an agile environment. Bonus skills include experience with JavaScript and AWS, and the position is available to candidates located in Karnataka or Maharashtra, featuring a hybrid work schedule.

Zendesk is seeking a Senior Software Engineer for its Core Services Packaging and Consumption team, focusing on enhancing the purchasing and usage reporting experience. The role involves collaborating with product management and engineers, ensuring code quality, and adhering to best practices while participating in all phases of the software development lifecycle. Candidates should have over four years of experience in Ruby, three years in JavaScript and React, and familiarity with various tools and databases, as well as a customer-first mindset. Bonus skills include experience with SaaS products and the AWS stack. The position allows for a hybrid work arrangement, combining in-office collaboration with remote flexibility, and Zendesk promotes a diverse and inclusive work environment.

The Global Real Estate and Workplace Experience Program Analyst is a pivotal role within the Global Workplace and Real Estate team, responsible for managing extensive programs across 25 offices to enhance workplace experiences and support organizational growth. This senior-level position focuses on developing and executing strategies related to workplace life cycle planning, real estate, employee engagement, and hybrid work models. Key responsibilities include collaborating with various stakeholders, managing vendor relationships, and utilizing data analytics to inform strategic decisions. Effective communication and change management are also essential as the analyst will craft communication strategies to engage diverse audiences. The role offers a competitive salary range of $91,000 - $137,000 and reflects Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Workplace Experience Operations Coordinator to join its growing Workplace Experience Team, focusing on ensuring smooth daily operations for employees. The ideal candidate should have strong organizational skills, excellent communication abilities, and a flexible, customer-focused mindset. Responsibilities include providing customer service, managing front desk operations, coordinating in-office events, and liaising with vendors, among other tasks. A minimum of two years in facilities or office coordination and proficiency in project management and computer skills are required. Zendesk emphasizes a supportive and inclusive workplace, encouraging applicants from diverse backgrounds to apply.

Zendesk is seeking a Software Engineer for its Online Business team, focusing on enhancing the purchasing experience through frontend development using JavaScript and TypeScript, primarily with React.js. Responsibilities include collaborating with product managers, adhering to Zendesk standards, championing best coding practices, participating in code reviews, and contributing to the entire software development lifecycle. Candidates should possess 2-4 years of experience in frontend development, familiarity with various technical concepts, and a collaborative mindset in an agile setting. Bonus skills include experience with log aggregation tools, object-oriented languages, databases, AWS stack, and CI/CD tools. The position allows for hybrid work arrangements in Karnataka or Maharashtra, while Zendesk is committed to diversity and inclusion in its workplace.

The Manager of Solution Architects will lead a team focused on pre-sales solution design and proposal delivery, managing resources and methods to meet departmental goals. Key responsibilities include mentoring the team, providing expert guidance on Amazon Connect, collaborating with sales and engineering teams, overseeing project delivery, and resolving complex technical challenges. Candidates should have over six years of experience, including two years in a leadership role, with strong knowledge of software implementation, cloud technologies, and exceptional communication skills. The position offers an annualized salary range of $170,000 to $254,000, with potential bonus and benefits, and allows for a hybrid work environment. Zendesk is committed to diversity and inclusion in its workplace and provides accommodations for applicants with disabilities.

Zendesk is looking for a visionary leader to become the Vice President of Platform (Product & Engineering) and guide the development of its Service Platform, focusing on customer-centric and AI-enhanced solutions. The role involves overseeing a talented team of software engineers and product managers in the Americas and Asia-Pacific, shaping platform strategy, and executing a roadmap that supports customer needs across their services. Key responsibilities include deepening customer relationships, leading AI transformation initiatives, and fostering partnerships for enhanced functionality. The ideal candidate should have over ten years of experience in software engineering and product management, familiarity with modern AI technologies, and a proven track record in managing high-performing teams. Additionally, the position offers a competitive salary ranging from $245,000 to $367,000, with hybrid work flexibility and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Director of Global Sales Development Strategy and Operations, a role that blends strategic advisory skills with operational execution in a complex global environment. This position will serve as a strategic partner to the Global VP of Sales Development, focusing on planning, performance insights, and AI-based innovations to optimize sales development efforts. Key responsibilities include leading global planning and execution, integrating AI tools, and collaborating with cross-functional teams to align strategies that enhance pipeline and revenue generation. Candidates should have over seven years of experience in sales or marketing operations within high-growth SaaS environments, strong analytical skills, and a good understanding of global market dynamics. The role supports a hybrid working model and offers a competitive salary range, highlighting Zendesk's commitment to inclusivity and diversity in the workplace.

Zendesk is seeking a Machine Learning Engineer II to join their AI/ML Platform team in San Francisco (hybrid role) to enhance their GenAI infrastructure, specifically focusing on Large Language Model (LLM) applications. The role entails designing and improving core components such as LLM Proxy, evaluation frameworks, and orchestration systems for AI agents, requiring hands-on development experience in ML systems. Candidates should have 2-4 years of experience, familiarity with LLMs, Python proficiency, and exposure to cloud environments like AWS or GCP. The position offers opportunities for project ownership, professional development, and collaboration within a passionate team committed to improving customer experience. Additionally, the salary range for this role is $110,000 to $166,000, with eligibility for bonuses and benefits, alongside an inclusive work culture that values diversity.

Zendesk is seeking a Director of AI and Automation to enhance the employee experience through AI-driven solutions and intelligent automation. This role involves defining and implementing a comprehensive AI and automation strategy that aligns with business goals, while also coaching a team in delivering automation and AI capabilities. Key responsibilities include managing operational tasks, promoting employee AI adoption, and establishing governance frameworks. Qualified candidates should have over 10 years of experience in IT or engineering, with a strong background in workflow automation and leadership skills. The role offers a hybrid work experience, competitive salary, and a commitment to diversity and inclusion within the workplace.

The AI Agents organization at Zendesk is seeking a Staff Machine Learning Scientist to contribute to their innovative Gen3 AI Agent system, which enhances the capabilities of chatbots and voice assistants through dynamic, goal-oriented interactions. This role involves leading product vision, rapid prototyping, and establishing research standards while mentoring junior team members. The ideal candidate should have a strong background in machine learning or natural language processing, experience with deep learning architectures, and a collaborative mindset. Success will be measured by strategic impact, team mentorship, and the implementation of innovative ideas. Zendesk fosters an inclusive work environment and actively supports diversity and equity in the workplace.

The job description outlines a position for a Staff Frontend Engineer at Zendesk, where the candidate will lead the development of the Zendesk AI Agents platform. Key responsibilities include designing scalable frontend architecture, mentoring junior engineers, and participating in strategic planning alongside product managers and designers. The role requires hands-on development using technologies like TypeScript and React, and necessitates strong collaboration with backend teams to ensure cohesive product features. Ideal candidates should have extensive knowledge of frontend systems, a commitment to engineering excellence, and experience in improving performance and code quality. Zendesk emphasizes its inclusive work culture and commitment to diversity, welcoming applicants from various backgrounds.

Zendesk is looking for a Senior Analyst in Product Analytics to analyze customer data, uncover insights to enhance product adoption, and improve customer retention. The role involves working with various teams to provide detailed analyses that support strategic decisions and understanding customer behavior. Candidates should have a background in a quantitative field, experience in data analytics, and proficiency in SQL, with knowledge of data visualization tools being a plus. The position offers a hybrid work model, requiring some in-office presence, along with a salary range of zł146,000.00 to zł220,000.00 in Poland, depending on qualifications. Zendesk promotes a diverse and inclusive workplace and offers accommodations for individuals with disabilities during the hiring process.

The Manager, Compensation COE is tasked with overseeing a global team of Compensation Analysts to design, implement, and manage compensation programs and initiatives. This role involves collaboration across various departments, including Total Rewards and the People Team, to ensure alignment of policies with company objectives and market best practices. Key responsibilities include leading complex compensation projects, creating operational tools, and managing global job architecture while ensuring compliance with employment regulations. The position requires a Bachelor's degree in a relevant field and considerable experience in human resources and compensation analysis, alongside skills in team leadership and data analysis. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace, offering a competitive salary range and additional benefits.

The Lead Continuous Improvement Analyst at Zendesk will drive transformation efforts to enhance operations and core business processes, focusing on improving the customer experience. Responsibilities include leading continuous improvement activities, coordinating business goals related to operational excellence, and training team members in improvement practices. Candidates should have over five years of experience in process mapping, project management, and should be familiar with tools such as Google Suite and project management software. The position is based in Mexico City or the State of Mexico and offers a hybrid work model that combines onsite and remote work. Zendesk promotes an inclusive work environment and is an equal opportunity employer, committed to diversity, equity, and inclusion.

Zendesk, a leading Customer Experience and Support Platform, is rapidly growing and looking for motivated individuals to join its software sales team, specifically in an inbound sales role. Candidates need no prior experience but should have a strong interest in technology sales and be willing to excel in a goal-oriented environment. Key responsibilities include engaging with various prospects, qualifying leads, and managing a robust sales pipeline for the ASEAN market. Ideal candidates should have at least two years of sales experience, strong communication skills, and proficiency in English and Bahasa. Zendesk values a high-performance culture, promoting diversity and inclusion, and offers a hybrid work model allowing flexibility while maintaining collaboration among team members.

Zendesk is looking for a Software Engineer to join their Engineering Productivity team in Pune, APAC, where the focus is on improving engineering processes and tools. The team collaborates with internal development teams to create user-friendly tools that facilitate the building, testing, and delivery of reliable products. Daily responsibilities include developing software solutions, participating in code reviews, troubleshooting technical issues, and staying updated on emerging technologies. Candidates should have at least 3 years of relevant experience, a solid understanding of DevOps practices, and proficiency in languages like Python, with knowledge of Jenkins, Cloud Architecture, and modern devops tools such as Docker and Kubernetes. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Staff Data Engineer to join their Data Platform team, which aims to leverage cloud technologies like AWS and Snowflake to enhance customer interaction analytics for over 170,000 global businesses. The role involves building essential components of the foundation data services platform, including advanced reporting and analytics, with a focus on delivering quality software on schedule. Responsibilities include writing and testing production code, resolving production issues, improving data pipelines, and collaborating with team members to tackle technical challenges. Candidates should have at least four years of software development and data engineering experience, proficiency in programming languages such as Java and Python, and experience with cloud technologies and data modeling. The position offers a hybrid work model with flexibility, and Zendesk promotes diversity and inclusion in the workplace.

Zendesk aims to enhance Customer Experience through its products, which serve over 125,000 global brands, including notable companies like Airbnb and Uber. The company is seeking a Staff Machine Learning Scientist who will lead the development of innovative ML models and algorithms, driving Zendesk's AI-powered roadmap and mentoring other scientists. Key responsibilities will include pioneering large-scale initiatives, establishing experimentation standards, and bridging research with production systems. Candidates should have a strong technical background in ML/AI, particularly in natural language processing, and should possess significant experience in research leadership and technical excellence. Zendesk offers a supportive work environment with flexible hours, professional development, and opportunities for specialization in various areas of technology.

Zendesk is seeking an Accounts Payable Intern for its Finance Shared Services team in Manila, offering a chance to start a finance career while earning hands-on experience. The intern will be responsible for tasks such as monitoring expense receipts, coordinating with stakeholders to facilitate check releases, and providing customer service for inquiries related to invoices in their system. Candidates should be currently enrolled in a BS Accountancy or related business course and be willing to complete at least 300 hours in the office, demonstrating strong communication and multitasking abilities. Zendesk promotes a hybrid work environment, requiring some in-office attendance while allowing remote work flexibility. The company is committed to diversity and inclusion, ensuring equal employment opportunities for all applicants.

Zendesk is seeking a Workplace Experience Coordinator to enhance workplace environments and boost employee engagement in their Pune, India office. This role involves implementing innovative initiatives, supporting operational excellence, and fostering collaboration and inclusivity, while reporting to the Workplace Experience Manager. Key responsibilities include managing the ticketing system, ensuring a positive office experience, coordinating with vendors, and overseeing cleanliness and safety protocols. Candidates should possess a diploma in a related field and have 2-4 years of experience in office coordination or event management, along with strong organizational and problem-solving skills. Zendesk values diversity and inclusion, offering a hybrid work model that blends in-office collaboration with remote flexibility.

Zendesk is looking for a data-driven and strategic Director of SMB Sales to lead their North America SMB Sales team, focusing on customer acquisition and growth in the SaaS market. This role involves developing region-specific strategies while coaching a team of Sales Managers and Account Executives to exceed targets. Key responsibilities include driving cross-functional collaboration, improving sales processes, and engaging with executive stakeholders to enhance customer experience. The ideal candidate should possess over ten years of B2B sales experience, particularly in SaaS, and demonstrate strong leadership, analytical, and communication skills. This position offers a competitive salary range and emphasizes a hybrid work model to encourage teamwork and collaboration while allowing remote flexibility.

Zendesk is seeking sales talent for its Sales Development team in the EMEA region, which is essential for driving new business and supporting the company's rapid growth. The role provides a strong foundation in sales, including comprehensive training and a focus on recruiting high-potential individuals. Ideal candidates are those fluent in Spanish and English, with a passion for consultative sales, and a determined attitude to exceed performance targets. The working environment promotes collaboration through a hybrid model, combining in-office and remote work. Zendesk emphasizes a commitment to diversity, inclusion, and offers accommodations for applicants with disabilities.

The Sales Development role at Zendesk serves as a crucial pipeline for talent in the EMEA business, focusing on recruiting and coaching high-potential individuals. The position offers extensive training and the opportunity for career advancement in sales by working with a dynamic and ambitious team. Candidates are expected to manage inbound leads, upsell services, and maintain a customer-centric focus, while also contributing to a collaborative team environment. Fluency in German and English is required, and knowledge of additional languages is a plus, alongside a proactive attitude and strong communication skills. Zendesk is committed to diversity and inclusion in its hiring practices and provides a hybrid work model for employees.

The job description outlines the role of a Service Consultant at Zendesk, emphasizing its importance in the onboarding process for customers, which significantly influences their satisfaction and success. The Service Consultant will work within the Professional Services function to guide customers through onboarding, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying objectives, assisting with automation, and ensuring quality assurance of AI agent solutions utilized in customer support. Candidates should have experience in customer experience automation, CRM systems, project management skills, and strong relationship management abilities. The role is hybrid, requiring some in-office presence in Mexico City or Mexico State, and Zendesk promotes a collaborative culture that prioritizes diversity and inclusion in the workplace.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring strong leadership, communication, and project management skills. Key responsibilities include managing client relationships, overseeing project delivery, refining methodologies, mentoring junior staff, and addressing risks proactively. Candidates should have over five years of relevant experience, exceptional interpersonal skills, and proficiency in project management tools, with a preference for those speaking Spanish and holding project management certifications. Zendesk emphasizes a positive workplace culture, supporting diverse and inclusive practices while promoting work-life balance through flexible work options. The company also engages in community involvement and values ongoing development and employee well-being.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

The Customer Success Manager role at Zendesk involves engaging with diverse customer segments to ensure they derive value and sustain growth with the company. Responsibilities include facilitating personalized engagements, conducting webinars, and developing outreach campaigns to enhance customer satisfaction. Candidates should have at least three years of experience in Customer Success or Account Management, strong communication skills, and the ability to analyze data for informed decision-making. The position requires fluency in English and Portuguese, as well as in-office presence at least three days a week. Zendesk promotes diversity and inclusion in hiring practices and encourages continuous improvement and innovation in customer interactions.

Zendesk is seeking a Senior Platform Architect who specializes in contact center technologies, particularly in Zendesk, Amazon Connect, and AWS. The role involves designing scalable customer service solutions, leading technical strategies, and integrating various systems to enhance operational performance. Key responsibilities include mentoring team members, driving innovation, ensuring compliance, and engaging with stakeholders and partners for solution development. Candidates should have at least 10 years of experience in solution architecture and a strong technical background, with preferred qualifications including relevant certifications and experience with agile methodologies. Zendesk promotes a diverse and inclusive workplace, offering flexible hybrid work arrangements and prioritizing accommodations for applicants with disabilities.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to design and implement advanced threat prevention infrastructure in their cloud-based SaaS environment. The role involves developing solutions using various programming languages, integrating security tools, and collaborating with other teams to enhance cybersecurity practices. Candidates should have a collaborative approach, strong problem-solving abilities, and at least five years of experience in security and cloud infrastructure development. Preference will be given to those with relevant cloud and security certifications, as well as experience with machine learning and AI solutions. The position offers a hybrid work model and competitive compensation, with an emphasis on diversity, equity, and inclusion in the workplace.

Zendesk is expanding its Sales Development team in EMEA, seeking high-potential sales talent to enhance its customer support platform and accelerate personal career growth. The role involves driving new business, managing a busy outbound pipeline, and innovatively prospecting leads, while focusing on delivering exceptional customer experiences. Ideal candidates should have at least six months of sales experience, a passion for consultative sales, and strong communication skills, with fluency in German and English required (Polish or another CEE language is a bonus). Zendesk emphasizes a supportive work environment with quality leadership, flexibility for hybrid work, and a culture of inclusion and diversity. The company is committed to providing resources and accommodations to support its employees' needs.

Zendesk's Sales Development team is pivotal for driving business growth across the EMEA region, providing a strong foundation for career advancement in sales through comprehensive training and coaching. The role requires exceptional sales talent to manage leads, ensure excellent customer experiences, and generate high-value prospects from various sectors. Candidates should have a minimum of six months of sales experience, preferably in SaaS, alongside strong communication skills and fluency in Spanish and English. Zendesk promotes a hybrid work environment that emphasizes both in-person collaboration and remote flexibility while fostering a diverse and inclusive workplace culture. The company is dedicated to supporting its employees' professional development and providing the necessary tools for success.

Zendesk is seeking a GTM Enablement Video Editor to enhance its service platform, which is anchored in delivering effective customer solutions. This role involves collaborating with Program Managers to create impactful videos for learning and events, focusing on video storytelling. Candidates should possess expertise in video editing, particularly using Adobe Suite and motion graphic software like After Effects, along with an understanding of AI video tools. Additional desired skills include proficiency in videography, animation software, and some familiarity with JavaScript, and candidates should have strong communication skills. The position is based in Austin, TX, with an annual salary range of $148,000 to $222,000, emphasizing Zendesk's commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a Director of HRIS who embodies qualities such as customer-centricity, problem-solving, and self-awareness to lead their global HRIS strategy. The role involves optimizing the Workday platform for a diverse team of over 6,000 employees, simplifying HR processes, and providing insights for decision-making. Key responsibilities include platform governance, team leadership, daily operations management, data quality assurance, and vendor relationship oversight. Ideal candidates should have over ten years of HRIS experience, including leadership in Workday for large organizations, strong project management skills, and familiarity with relevant modules and integrations. Zendesk promotes a hybrid work environment, emphasizing collaboration and inclusion while maintaining flexible remote work options.

Zendesk is seeking a RevOps Deal Support Sr. Specialist to enhance commercial success by driving deal velocity and ensuring compliance within a collaborative team. The role involves processing sales orders, providing guidance on contract compliance, and troubleshooting sales-related inquiries while collaborating with cross-functional teams. Ideal candidates should have 2-4 years of experience in sales operations, demonstrate proficiency in CRM tools like Salesforce, and possess strong organizational and communication skills. Preferred qualifications include experience with billing platforms and a background in B2B SaaS business models. The position offers a hybrid work model, allowing flexibility while requiring some in-office attendance, and Zendesk is committed to fostering diversity and inclusion in the workplace.

Zendesk QA (formerly Klaus) is looking for back-end developers to help create AI-driven customer service quality assurance tools aimed at enhancing customer interactions. The role is hybrid, based in Estonia, offering flexibility while promoting teamwork and innovation. Candidates should have a minimum of three years of back-end development experience, proficiency in programming languages like Go, Python, and Java, as well as strong knowledge of SQL and cloud technologies. Responsibilities include developing APIs, optimizing application performance, ensuring security, and writing automated tests. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and seeks to provide a supportive work environment for all employees.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

The job opening is for a specialist in the Digital Programs and Customer Success team at Zendesk, focused on creating engaging digital content and interactive sessions to enhance customer adoption and satisfaction. Key responsibilities include developing webinars, video tutorials, and virtual training, collaborating with other teams, and leveraging feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and proficiency with digital tools. The position is hybrid, requiring physical presence in an office in Mexico City or State of Mexico for part of the week. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

Zendesk is looking for a Senior Specialist to join their SEO team as an experienced SEO and AEO Content Writer. The role involves creating high-quality, engaging content targeting the US market, optimizing it for search and answer engines to boost visibility and conversions. Responsibilities include researching and writing product landing pages and articles, employing SEO best practices, and collaborating with other teams to align content with business goals. Candidates should have at least five years of relevant experience, a degree in a related field, strong writing skills in US English, and familiarity with SEO tools and CMS platforms. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from all backgrounds.

Zendesk QA is seeking innovative professionals to develop AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions and satisfaction. The role is hybrid and based in Estonia, requiring expertise in back-end development and familiarity with technologies such as Python, SQL, and cloud services like Google Cloud Platform. Responsibilities include working independently on high-quality code, optimizing application performance, building APIs, and implementing data protection features, while participating in a mission-driven six-week development cycle. Ideal candidates should have at least three years of experience and a strong interest in machine learning, along with excellent communication skills for a collaborative remote work environment. Zendesk promotes an inclusive workplace and is committed to diversity, providing equal opportunity for all applicants.

Zendesk is seeking a Senior Staff Software Engineer to contribute to the development of innovative Employee Service products, focusing on enhancing the self-service onboarding experience. The role involves defining technical foundations, leading system design, and improving existing architectures to ensure a scalable and efficient user experience. The ideal candidate will have extensive experience with Ruby on Rails and various frontend frameworks, along with skills in API design, event-driven architectures, and mentoring team members. Responsibilities include collaborating with cross-functional teams, participating in code reviews, and delivering high-quality software solutions while maintaining engineering standards. The position offers a hybrid work culture, emphasizing flexibility and professional growth through mentorship and leadership opportunities.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk QA is looking for innovative experts to join their international team in Tallinn, Estonia, focused on developing AI solutions to enhance customer service. The role involves designing and implementing machine learning models, collaborating with a cross-functional team of scientists and engineers, and proposing new features utilizing generative models. Candidates should have strong Python programming skills, a solid understanding of machine learning techniques, and the ability to communicate technical concepts to diverse audiences. Ideal applicants will have experience in building scalable ML solutions and a record of successful production models. Zendesk emphasizes a collaborative work environment with flexible scheduling and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance its AI/ML platform, which supports over 125,000 global brands in improving customer experience. The role focuses on developing GenAI infrastructure, including benchmarking frameworks, LLM Proxy, and orchestration tools to empower the organization's ML/AI teams. Candidates should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and experience with cloud services and container orchestration. Additionally, the position offers a hybrid work model, opportunities for professional growth, and a culture that emphasizes diversity and inclusion. Employees enjoy flexible working hours, professional development funds, and comprehensive health benefits.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior ML Engineer to lead the development of GenAI infrastructure that supports their customer experience mission for over 125,000 global brands. The role involves building and optimizing machine learning platforms, including the LLM Proxy, and collaborating with cross-functional teams to enhance AI capabilities. Key responsibilities include creating benchmarking frameworks for large language models, ensuring secure and efficient access to AI resources, and implementing best practices for system observability and reliability. The ideal candidate should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming and cloud services. Zendesk emphasizes professional growth and offers a flexible hybrid work environment, along with a commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in this mission by creating a foundation for AI-driven experiences and is currently seeking a Staff ML Engineer to advance its Generative AI infrastructure. The responsibilities of this position include designing and optimizing ML platform components, ensuring the alignment of platform investments with the company's AI/ML roadmap, and fostering a culture of mentorship within the team. To qualify, candidates should have 7+ years of experience in ML model development and deployment, familiarity with MLOps best practices, and expertise in LLM systems and cloud services. Zendesk promotes a hybrid work environment, offers professional development funds, and is committed to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is developing a new IT Asset Management (ITAM) product to help companies track and manage their IT assets efficiently. They are seeking a frontend-leaning Software Engineer to join the ITAM Integrations sub-team, responsible for building connections with third-party systems and creating user-friendly UI for asset management workflows. The role involves working collaboratively with backend engineers and product designers to enhance user experience and involve clean, maintainable code development in JavaScript/TypeScript and React. Candidates should have 2–4 years of experience in software engineering, proficiency in modern frontend frameworks, and a strong understanding of frontend-backend communication. Additionally, Zendesk promotes a hybrid work culture and emphasizes diversity, equity, and inclusion in their hiring practices.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is expanding its IT Asset Management (ITAM) solutions as part of its Employee Service offerings, focusing on automation and intelligent workflows to improve asset tracking and management. They are seeking a Staff Software Engineer to lead the development of scalable and secure backend systems, integrate ITAM with existing services, and enhance observability and compliance. The role requires experience in high-performance software development, particularly with Ruby on Rails, GraphQL, and REST APIs, while also emphasizing collaboration across teams. Additionally, candidates should have a strong understanding of event-driven architectures and multi-tenant SaaS environments. Zendesk offers a hybrid work model, competitive salary, and values diversity and inclusion within its workplace culture.

Zendesk is seeking a Senior Machine Learning Engineer to enhance its AI/ML infrastructure, crucial for the company's mission to improve customer experience for over 125,000 brands. The role involves developing secure and cost-effective ML platforms, managing LLM applications, and collaborating with various teams to build production-ready systems. Responsibilities include creating benchmarking frameworks for LLMs, designing an LLM Proxy, and implementing best practices for system observability and reliability. Candidates should have over five years of experience in deploying ML systems, familiarity with ML infrastructure, and proficiency in server-side programming languages. Zendesk offers flexibility, opportunities for professional growth, and a commitment to diversity and inclusion in the workplace.

Zendesk is launching a new IT Asset Management (ITAM) platform aimed at enhancing enterprise-scale asset tracking, lifecycle automation, and compliance workflows. The company is seeking a Senior Software Engineer to help develop and scale the ITAM Integrations platform, responsible for connecting external IT asset management systems with Zendesk's ITAM. This role involves designing integration workflows, building data ingestion pipelines, and optimizing APIs for seamless data exchange. The ideal candidate should have over five years of experience in software engineering, particularly in integration platforms, with strong backend development skills, preferably in Ruby on Rails. Zendesk offers a hybrid work culture, competitive salary range, and opportunities for professional growth while emphasizing diversity and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk is seeking a Prompt Engineer at the ML Engineer II level to enhance its AI-driven customer experience by designing, testing, and optimizing prompts for GenAI features. This role involves collaborating with machine learning teams to ensure the accuracy and safety of Large Language Model (LLM) outputs, requiring strong ML engineering skills and a deep curiosity about language models. Daily responsibilities include creating refined prompts, running experiments to assess output quality, and maintaining prompt libraries and guidelines. Candidates should have 2-4 years of relevant experience, proficiency in Python, and a solid understanding of LLM behavior. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a commitment to diversity and inclusion in its workplace.

Zendesk aims to enhance Customer Experience through its products that service over 125,000 global brands. The AI/ML Platform team is pivotal in this mission, developing the infrastructure to support AI-driven applications, particularly focusing on Large Language Models (LLMs). They are seeking an Engineering Manager to lead the development of GenAI infrastructure, which includes LLM Proxy and various ML platform tools, ensuring alignment with company strategy while maintaining software quality. The ideal candidate should have extensive experience in managing engineering teams within the ML/AI field, along with a deep understanding of LLM systems and associated platform components. Zendesk promotes a hybrid work environment emphasizing flexibility, professional growth opportunities, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

The AI Specialist, Customer Success role at Zendesk focuses on enabling customers to achieve business outcomes rapidly by leveraging Zendesk's advanced AI solutions. This position involves collaboration across various levels of a customer's organization, from executives to front-line users, ensuring that clients derive maximum value from their investments in Zendesk. Key responsibilities include driving AI adoption through proactive engagement, fostering strong customer relationships, and acting as a bridge between Zendesk's internal teams and customers to facilitate successful outcomes. Candidates should possess a minimum of three years in customer success or related fields and demonstrate the ability to advocate for customers while managing software technology effectively. Furthermore, Zendesk promotes a hybrid work environment, valuing inclusivity and diversity within its workforce.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to join its CIO - Program Management Office (PMO) to lead cross-functional programs that have a significant impact on their business, particularly focusing on technology and stakeholder engagement. The role involves collaboration with technical teams, business stakeholders, and vendors to deliver programs with an emphasis on SaaS platforms, IT transformations, and improving customer experiences. Candidates should have over eight years of experience managing large-scale technical programs, strong communication skills, and familiarity with Agile methodologies and tools like JIRA and Confluence. The position also promotes a collaborative and supportive work culture, offering flexible work options and a commitment to diversity and inclusion. The successful applicant must be based in Mexico City or the State of Mexico and will engage in both in-office and remote work.

Zendesk is seeking an engineer to join its Machine Learning Organization, focused on enhancing customer experience for over 125,000 brands worldwide. The role involves collaborating with ML scientists and engineers to develop high-quality machine learning and AI products. Daily responsibilities include writing clean code, tackling customer challenges using ML, and contributing to technical discussions and MLOps processes. Applicants should have an interest in machine learning, proficiency in languages such as Python or Java, and a collaborative mindset. Zendesk offers a fulfilling work environment with flexible hours, opportunities for professional development, and a commitment to diversity and inclusion.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is at the forefront of the conversational AI sector with its Gen3 system, which offers dynamic, goal-oriented interactions that surpass traditional chatbots. As the Engineering Manager for the Procedures Team, you will lead a diverse group of engineers working on innovative tools to optimize the use of Gen3, enhancing customer engagement and experience. Responsibilities include mentoring your team, promoting collaboration and continuous improvement, and ensuring product quality and delivery. Ideal candidates should possess a strong technical background, management experience, and a commitment to fostering a diverse and inclusive workplace. Zendesk, the parent company, emphasizes customer relationships and has a global presence, being an equal opportunity employer dedicated to diversity in the workplace.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

The job posting is for an Engineering Manager position in the AI Agents - Accounts Provisioning and Self Service Team at Zendesk, responsible for leading a talented group of engineers in enhancing customer experiences with AI agents. The manager will oversee the entire customer journey from presales to onboarding, influencing crucial areas such as account management and self-service onboarding to enhance efficiency and scalability. Key responsibilities include fostering a culture of improvement, mentoring engineers, facilitating cross-functional collaboration, and ensuring product quality and delivery. Candidates should have a strong technical background, experience managing engineering teams, and the ability to inspire and develop talent. Zendesk promotes diversity and inclusion, offering a flexible hybrid work environment while being committed to providing meaningful experiences for its employees.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

Zendesk is seeking a proactive and organized Executive Assistant to support senior leaders, focusing on enhancing operational efficiency and daily operations. Responsibilities include managing complex calendars, coordinating travel, and handling sensitive information with discretion. The ideal candidate should be detail-oriented, resourceful, and possess strong organizational skills while demonstrating a can-do attitude. The position requires 2–4 years of administrative experience, proficiency in Google Workspace, and flexibility to work with leaders across different U.S. time zones. Additionally, the role is hybrid, allowing for both in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Global Security & Safety Intelligence & Response Coordinator for its Pune office, responsible for gathering intelligence, monitoring threats, and responding to incidents to protect employees and assets. This entry-level role is an opportunity for individuals interested in a career in security within a collaborative team across the Asia Pacific region. The ideal candidate should possess strong interpersonal, communication, and problem-solving skills, along with a proactive mindset and a commitment to learning and development. Preferred qualifications include experience in security operations, intelligence analysis, and familiarity with security systems, along with a relevant bachelor's degree. Applicants must be based in Maharashtra or willing to relocate and work in Pune, and Zendesk emphasizes an inclusive work environment.

Zendesk is seeking a Global Security & Safety (GSS) Analyst for their Melbourne office, a junior-level position focused on ensuring the safety of employees and assets across the Asia-Pacific region. The role involves monitoring physical threats, responding to incidents, and producing intelligence reports based on open-source information. Candidates should possess strong interpersonal and communication skills, a customer-centric mindset, and a keen interest in learning about corporate security. Basic qualifications include 1-2 years of relevant experience and proficiency in analytical report writing, while preferred qualifications comprise military or law enforcement experience and knowledge of physical security systems. Zendesk promotes a hybrid work model, emphasizing collaboration in the office while allowing remote work flexibility, and is committed to diversity and inclusion in the workplace.

The job opening is for a Global Security & Safety (GSS) Intelligence & Response Analyst at Zendesk, located in Lisbon, with a combination of in-office and hybrid work opportunities. The key responsibilities include gathering intelligence, monitoring security alarms, and responding to incidents to ensure the safety of personnel and assets. Candidates are expected to collaborate with various stakeholders to produce threat assessments, write incident reports, and participate in an on-call rotation for urgent security matters. Ideal applicants should possess strong interpersonal and communication skills, analytical experience in a related field, and a commitment to continuous improvement. Zendesk promotes a diverse and inclusive work environment and encourages applications from candidates of various backgrounds.

The job title is Global Security & Safety (GSS) Intelligence & Response Coordinator for the EMEA region, located in Dublin or London, with a combination of in-office and hybrid work opportunities. The position involves supporting Zendesk's Global Security & Safety team through responsibilities such as threat reporting, alarm monitoring, and life safety incident responses. The role requires a proactive mindset, strong interpersonal and communication skills, and a commitment to continuous improvement. Applicants should have a customer-service approach, fluency in English, and experience in problem-solving and collaboration, with preferred qualifications including roles in intelligence analysis or security environments. Zendesk emphasizes its inclusive workplace and offers reasonable accommodations for applicants with disabilities.

The Technical Lead will be responsible for the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other financial systems. Key responsibilities include leading cross-functional teams, driving end-to-end automation of subscription management, and architecting integrations between various platforms. Qualifications for the role require a Bachelor’s degree and 5+ years of relevant experience, particularly with Zuora and Salesforce CPQ, along with strong technical skills in APIs and integration platforms. The position is hybrid, allowing for a mix of in-office and remote work, with specific attendance guidelines determined by the hiring manager. Zendesk emphasizes a commitment to diversity, equity, and inclusion in the workplace, welcoming applicants regardless of their background or personal characteristics.

Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales role focused on hunting for new opportunities. The position involves engaging with potential clients, collaborating with internal teams, and generating a sales pipeline across various account sizes. Ideal candidates should possess a minimum of two years of experience in business development or sales, excellent communication skills, and familiarity with tools like Salesforce and Zoominfo. The compensation for this role ranges from $33.65 to $50.00 per hour, combining base and commission, with eligibility for bonuses and benefits. Zendesk emphasizes a hybrid work model that allows for both onsite collaboration and remote work, promoting diversity and providing equal employment opportunities.

The Customer Success Manager role at Zendesk involves engaging with a diverse range of customers, providing personalized support and facilitating group events to ensure customer satisfaction and long-term success. Responsibilities include collaborating with various teams, utilizing data to inform strategies, and delivering product demonstrations and consultations. Ideal candidates should have over three years of experience in Customer Success, strong communication skills in both English and Spanish, and the ability to adapt to evolving challenges. The position requires a physical presence in Mexico City for part of the week, emphasizing a hybrid work model that balances onsite collaboration with remote work. Zendesk values diversity and inclusion in the workplace and encourages applicants from various backgrounds to apply.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.