The Ampin App
deep insights into the Atlassian community

Zendesk is hiring a Canada-based Enterprise Account Executive to drive new logo acquisition and expand its enterprise footprint in the Canadian B2B SaaS market. The role is revenue-generating and centers on pipeline creation, prospecting, opening doors, and managing complex, multi-stakeholder sales cycles to turn outreach into enterprise relationships. Responsibilities include leading hunter-led territory planning, maintaining a healthy pipeline through outbound efforts, guiding proofs-of-concept, delivering value-based presentations, and collaborating with internal teams to accelerate deals and improve win rates. Requirements include a BA/BS or equivalent, 8+ years of enterprise cloud/software sales with a proven quota track record (preferably two of the last three years), experience selling to VP/C-level executives, travel flexibility, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes its mission to deliver exceptional customer experiences, supports a hybrid work model, commits to diversity and inclusion, notes AI screening for applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team to build and integrate data across Zendesk products and third-party SaaS platforms, improving both employee and customer experiences. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; participating in backlog refinement, sprint planning, and daily stand-ups; and exploring AI/ML to drive automation and innovative workflows across the organization. The role requires 5+ years in backend or integration engineering, strong Java (required) with experience in RESTful APIs, middleware, and event-driven microservices, plus cloud experience (AWS serverless or Azure/GCP) and expertise in SaaS integration. Additional qualifications include unit/integration/UAT testing, code reviews, DevOps collaboration, Agile (Jira/Confluence), and documentation of APIs and data schemas, with a BA/BS in Computer Science or related field (or equivalent) and English fluency. The position must be based in Mexico City or Estado de Mexico; Zendesk emphasizes hybrid work, equal opportunity and inclusion, and notes AI screening and accommodations for applicants.

- Zendesk is hiring a Business Systems Analyst focused on Adaptive Planning and Finance Systems (FP&A) to optimize budgeting, forecasting, and reporting and to translate business requirements into actionable technology solutions. - You will serve as the functional lead on finance system initiatives, gather and document requirements, facilitate cross-functional collaboration, participate in Agile ceremonies, conduct UAT, and support change management and process improvements using AI tools where appropriate. - Requirements include 5+ years in business analysis (preferably with finance systems and SaaS apps), hands-on Workday Adaptive Planning experience, solid FP&A knowledge, ERP/finance exposure (NetSuite a plus), and strong requirements development skills. - The role is hybrid with part of the week in-office, and Zendesk notes that candidates must be physically located and plan to work from Karnataka or Maharashtra (despite the Pune posting). - Zendesk emphasizes equal opportunity, diversity/inclusion, and accommodations for disabilities, and may use AI screening as part of the hiring process.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.

Zendesk is hiring a strategic Senior Talent Advisor in Singapore to lead GTM hiring with a heavy focus on Sales, leveraging AI to reduce manual work and act as a consultative partner to senior leaders. The role entails stakeholder leadership, process ownership of the hiring lifecycle, compelling storytelling to portray Zendesk’s mission and culture, and regional collaboration. Candidates are expected to deliver data-driven market intelligence, market mapping, and diagnostic funnels to identify bottlenecks and guide workforce planning with predictive pivots. The position includes AI-enhanced sourcing and operations, such as prompt-to-source, automated engagement, and workflow automation to maximize interview time and candidate experience. Zendesk emphasizes a hybrid work model, diversity and inclusion, transparent use of AI in screening, and accommodations for applicants with disabilities.

The Team Lead, Total Rewards (APAC) role at Zendesk in Manila leads a Tier 1/2 team within the People and Places function to drive employee service excellence across the APAC region, linking global benefits, payroll, and rewards strategy with regional execution through root-cause analysis and escalation management. Responsibilities include overseeing daily workflow and Zendesk ticket queues to meet SLAs, supervising and coaching team members with regular 1:1s and quality audits, and ensuring data integrity across Workday with four-eyes validation on Total Rewards and payroll entries. The role owns regional service quality by conducting technical RCAs on negative CSAT scores, serving as the primary operational contact for complex payroll, leave, benefits, and off-boarding queries requiring local validation, and governing the Knowledge Base to improve self-service. It also involves partnering with regional and global project managers to lead system migrations, process standardizations, and policy rollouts per SOPs, and identifying operational friction points using AI-driven tools to streamline workflows. Basic qualifications include a bachelor’s degree and 4+ years in HR Shared Services/Global Benefits/Payroll plus 2+ years in a supervisory role, with deep Philippine HR compliance knowledge; preferred qualifications include Workday experience, regional APAC Total Rewards/payroll exposure, Zendesk proficiency, and cross-functional migration experience, while Zendesk emphasizes hybrid work, AI screening, diversity and inclusion, and accommodations.

Zendesk is seeking a Principal Product Manager for Partner Sales in its Information Technology department to own the partner technology ecosystem, setting the vision and building an end-to-end GTM motion by integrating Impartner PRM with Salesforce, Adobe, and other internal systems. Responsibilities include defining the product roadmap, optimizing the partner journey from onboarding to payout, leading core integrations for real-time data syncs and unified workflows, driving revenue velocity by reducing friction, and collaborating cross-functionally with Channel Sales, Revenue Operations, Engineering, and Partner Marketing while establishing KPIs. Required qualifications include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at Principal or Senior level, deep indirect sales domain knowledge, hands-on experience integrating Impartner with Salesforce, and familiarity with Zendesk and other GTM tools. Bonus points for direct Channel Sales or RevOps background, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. The role offers a US base salary range of $208,000 to $312,000 with potential bonuses/benefits; Zendesk emphasizes diversity and inclusion, hybrid work arrangements, AI screening for candidates, and accommodations on request.

The position is Staff Software Engineer, Full Stack Engineering – Data and Analytics at Zendesk, offering remote flexibility and primarily aligning with Pacific Standard Time, contributing to Zendesk’s AI-native analytics platform. The data and analytics core engineering team builds analytics capabilities on Zendesk customer data using memory graphs and focuses on trusted, explainable insights; the role involves embracing, extending, and maintaining the codebase with strong engineering practices. Responsibilities include backend development with Java/Maven/Spring, frontend work with TypeScript/React, building new platform capabilities, deploying to production for millions of Zendesk users, and collaborating closely with a focused team while shaping the roadmap with the Technical Lead and Product Manager. Requirements include 6+ years of full-stack experience (primarily Java), solid Maven/Spring expertise, the ability to extend an existing codebase, knowledge of data and ETL pipelines and Spark, distributed systems, Linux, and strong collaboration and communication skills. The tech stack comprises Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AWS AMIs, and AWS services such as Elasticache/Redis/DynamoDB; the US base salary range is $210,000–$316,000 with potential bonuses or benefits, and the role follows a hybrid in-office/remote schedule with a commitment to diversity and inclusion.

Zendesk seeks a Software Engineering Manager in Pune to lead a newly formed Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader, overseeing 2-4 engineers, collaborating with Data Engineering, Product, ML, Sales, and CX teams to deliver on time with high code quality and scalable systems. You will guide the transition from Data Science prototypes to production-ready environments with clear API contracts, and foster a high-performance culture with emphasis on observability, best practices, and regular 1:1s for growth and well-being. Requirements include 10+ years of industry experience with 3+ years in technical leadership, a track record shipping full-stack production apps, strong backend skills (Python/Java, distributed systems, caching) with frontend review ability, and experience with OLTP databases and cloud data warehouses (MySQL, Snowflake, Redshift, BigQuery); nice-to-haves include data/analytics engineering background, Python backend focus, AI/LLM features, and familiarity with GTM tools. The role is hybrid with in-office days required, and Zendesk notes location restrictions to Karnataka or Maharashtra; the tech stack includes React 18 + TypeScript, Vite, Snowflake, Python/FastAPI, and an OpenAI Agent SDK-based AI stack, with Zendesk committed to diversity and inclusive hiring practices.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to serve as the technical leader, defining architecture, execution strategy, and a long-term roadmap for a feature-rich admin system, with in-office work required at least 3 days a week. You will independently drive system design, collaborate across multiple teams to build reliable, secure, scalable enterprise solutions, and develop event-driven architectures with real-time workflow and automation. You will mentor senior engineers, foster a learning culture, participate in on-call rotations after training, lead agile ceremonies, and own end-to-end delivery to ensure high quality and performance. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, and leadership in multi-tenant SaaS architectures, with autonomous delivery and strong communication. Zendesk notes location restrictions (candidates must be located in Karnataka or Maharashtra), emphasizes a hybrid work model and diversity, and highlights that AI screening may be used in the process, offering meaningful impact and growth opportunities.

Zendesk is a leader in customer experience and employee services, offering a unified AI-powered Resolution Platform and helping brands modernize their contact centers worldwide. The Sales Engineer will collaborate with customers and internal teams to design and showcase innovative, AI-enabled, people-first solutions that deliver measurable impact across every interaction. Responsibilities include leading technical and business discovery and solution design, architecting AI-powered CX solutions, integrating with Zendesk APIs and cloud platforms, and driving adoption and ROI through cross-functional collaboration and value realization. Requirements include 3+ years of presales or solutions consulting in AI/SaaS/CX or related fields, strong knowledge of web and SaaS architectures, hands-on experience with pilots/POCs, familiarity with AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks, and excellent communication with willingness to travel. Zendesk emphasizes hybrid work, diversity and inclusion, and fair hiring practices with potential AI screening, and provides accommodations for applicants with disabilities.

This job posting is for a Software Backend Engineer II on Zendesk's AI Agents team, focused on shaping and building backend systems with product and design to deliver fast, reliable AI features at scale. Key responsibilities include owning features end-to-end from design through rollout, producing design docs for medium-plus changes, contributing to platform and data-model decisions, building and maintaining high-traffic APIs, and driving reliability, observability, and deployment improvements while sharing proposals with cross-functional stakeholders. Qualifications include 2+ years of backend experience with Node.js (ES7), MongoDB, and TypeScript; experience designing distributed, secure, scalable systems; ability to craft fast queries over large data; hands-on with messaging systems (RabbitMQ, Kafka, SQS) and data stores (MongoDB, Redis, MySQL); familiarity with Kubernetes, AWS, and production observability; SaaS product development and working with globally distributed teams; autonomy and leadership with a collaborative, agile mindset and strong communication. The tech stack includes TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Kafka, Sentry, Redis, Kubernetes, AWS, Terraform, Argo CD, Datadog, and GitHub. Zendesk emphasizes a hybrid, inclusive work culture, equal opportunity, and ongoing diversity and inclusion initiatives, and notes that AI or automated decision systems may be used to screen or evaluate applications for this position, with accommodations available for applicants with disabilities.

Zendesk is building production AI systems that autonomously resolve customer service tickets at scale across 100,000+ accounts and is expanding the platform foundation to power reliable, secure, and measurable agentic services enterprise-wide. This role focuses on creating the platform layer—not one-off tools—so teams can build, operate, and scale agentic services with shared infrastructure, control planes, and developer tools. You’ll design and implement core platform services including runtime orchestration, workflow execution, memory and context management, state handling, fault recovery, observability, evaluation, and governance to ensure enterprise readiness. You’ll define platform APIs and developer experience, collaborate with product, AI, and infrastructure teams, and bring a systems-thinking approach with agent-architecture expertise (planning, tool dispatch, memory, error recovery) and protocol-awareness for open standards like MCP. Zendesk emphasizes a hybrid work model, diversity and inclusion, notes that AI may screen applications, and remains an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking a hardworking software sales professional for a pure hunting role, targeting prospects across SMB, Commercial, and Enterprise in America and collaborating with sales, product, and marketing to build pipeline. Key duties include engaging with prospects to understand challenges, developing target prospect lists, generating high-value pipelines through outbound prospecting and research (10K/10Q, investor materials, news), creating personalized messaging, and managing a high-quality pipeline with excellent customer experience. Requirements include 2+ years in a sales-related role across SMB/Enterprise/Commercial, a competitive, self-starter mindset, exceptional communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense, with a bachelor’s degree preferred. The US OTE ranges from $36.54 to $54.81 with a 70/30 base/commission split, plus potential bonuses or benefits, and the role features a hybrid work arrangement with some in-office presence as determined by the manager. Zendesk emphasizes fairness, diversity, and inclusion, notes that AI screening may be used, and is an equal opportunity employer offering accommodations for applicants with disabilities, with contact information for accommodations and EEO rights.

Zendesk is establishing an R&D center in Pune and is hiring a Staff Software Engineer to design scalable, reliable systems powering AI-augmented customer experiences while mentoring other engineers. The role involves end-to-end ownership of large features and platform components across front-end (TypeScript/React) and backend (Java 11+/Vert.x or similar), driving architecture decisions to improve scalability, performance, and operability. You will modernize the front-end, build reusable platform APIs, champion reliability with defined SLOs/SLIs, troubleshoot bottlenecks, collaborate with cross-functional teams, and influence technical strategy and roadmap while growing the team. Required qualifications include 8+ years of experience, strong JavaScript/TypeScript and React skills, backend proficiency in Go/Java/Python/Node, cloud-native design, microservices, containers, CI/CD, observability, and mentoring; preferred qualifications include legacy modernization, GraphQL, advanced front-end performance optimization, observability stacks, databases, open-source contributions, and AI/ML integration experience. The position is in Pune with a hybrid work model, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes diversity and inclusion, AI screening, and accommodations as needed.

The role is for a Customer Success Manager at Zendesk to manage a portfolio of large Enterprise customers regionally, focusing on retention, reducing churn, driving product adoption, and identifying expansion opportunities in collaboration with Sales and other teams. You will build relationships with executive stakeholders, create a joint success plan with objectives and KPIs, and guide customers through their Zendesk adoption journey to deliver measurable ROI. You will leverage Zendesk platform knowledge, best practices, and customer insights to remove blockers, analyze product usage data, mitigate risks, and coordinate resources to accelerate time-to-value while protecting renewal revenue and net retention. The ideal candidate has 12+ years in enterprise customer success, strategic account management, or consulting with SaaS experience, a proven track record of ARR growth above $10M, strong leadership and analytics skills, and the ability to influence cross-functional teams; they must be able to travel up to 25% and work in the London office two days per week. Zendesk emphasizes a hybrid work model, inclusion and fairness, AI screening, and accommodations for applicants with disabilities, inviting diverse candidates to apply.

Zendesk is hiring for a sales-focused role that aims to generate new business opportunities and fuel the Account Executive pipeline, working with AEs to engage world-class mid-market and Fortune 500 clients and target senior executives. Key requirements include 2-4 years of sales experience, success in high-volume outbound prospecting, the ability to map customer requirements to Zendesk solutions, strong written and verbal skills in Portuguese and English, a bachelor’s degree, and a proven track record of meeting monthly quotas. The role involves building and researching accounts, adding contacts, sending regular emails, developing targeted lists and messaging, and moving opportunities into the AE/AM pipeline. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, plus flexible remote work. Zendesk emphasizes fairness, AI screening, diversity and inclusion, and accommodations for applicants with disabilities, providing ways to request accommodations if needed.

Zendesk is seeking a Senior Technical Program Manager in San Francisco (Hybrid) to own and drive cross-functional technical programs for Forethought AI Agents by Zendesk, delivering outcomes aligned with Level 2/3 OKRs and partnering with Product, Design, Engineering, CIO, Data, Legal, Finance and GTM teams. You’ll establish program cadence and governance, manage scope and critical path, mitigate risks, and ensure predictable, high-quality delivery through change management and stakeholder alignment. You’ll connect roadmaps across Product and Engineering and partner functions, drive delivery of scalable features and services that support Zendesk’s AI and CX priorities, and collaborate across EMEA, APAC, and AMER; you’ll also mentor others to raise execution standards. What you’ll bring includes a proven track record delivering technical programs in software, strong cross-functional collaboration, experience with AI/ML or platform initiatives, global multi-geo program experience, execution discipline, facilitation and data-informed decision making, and familiarity with Jira/Confluence/Agile. The US base salary range is $174,000–$262,000, with potential bonuses, benefits, or related incentives; Zendesk is an equal opportunity employer committed to diversity and inclusion, with AI screening and accommodations available as described.

Zendesk is looking for a Staff Data Engineer to shape the data foundation for product analytics, owning data models, semantic layers, and cross-team standards across the company. The role involves owning and evolving the product analytics data architecture, defining modeling, data quality, and pipeline standards, translating ambiguous product problems into scalable data solutions, building reliable real-time and batch pipelines, and leading cross-team schema standardization to improve performance, scalability, and cost efficiency. It also includes establishing data testing, monitoring, and SLAs to ensure high data trust, and providing technical leadership through mentorship and design reviews that influence engineering direction beyond the immediate team. AI is expected to be a core component, with the use of AI-assisted tools to accelerate development and outputs, while applying strong data engineering judgment to validate and productionize AI outputs and identify opportunities to embed AI into data workflows and analytics. Qualifications include 8+ years in data/analytics engineering, deep SQL and analytics data modeling, experience with modern data stack tools (dbt, Airflow, Snowflake), strong system design and cross-team influence, and excellent communication; the role is hybrid with a Poland annualized base salary range of zł309,000–zł463,000 plus potential bonuses and benefits, and Zendesk emphasizes diversity and inclusion.

Zendesk is hiring a Senior Program Manager, Product Development - AI & Agent Experience to define and execute a roadmap for an integrated, scalable AI solution across admin and agent-facing products, collaborating with AI teams and internal stakeholders. You will lead company-wide programs with cross-functional partners (Product Marketing, Enterprise Data & Analytics, Legal, Finance, Go-to-Market) to move releases forward in a multi-geo environment and bring new products to market. Responsibilities include guiding quarterly planning, building roadmaps, identifying and mitigating risks, owning regular status reporting, facilitating meetings and ceremonies, and continuously improving processes and relationships across teams. The role requires prior software company experience driving programs within an engineering organization with several large-scale releases, strong AI knowledge, familiarity with agile tools (Jira, Confluence, Trello), risk assessment and mitigation, and demonstrated facilitation across global programs. Zendesk highlights its mission and inclusive culture, supports hybrid work with local office attendance, and is an equal opportunity employer that values diversity and inclusion, with policies on candidate privacy and accommodations for applicants with disabilities (including AI screening as part of the process).

The IT Principal Enterprise Delivery Lead orchestrates testing across large-scale, complex integrations and transformation programs (such as ERP) as the primary QA delivery lead, partnering with Business and Product to prevent high‑investment projects from failing and to implement enterprise-wide QA governance via the QA CoE. Key duties include Release Cycle Quality Governance: driving QA in major releases, monitoring release readiness across squads, proactively surfacing enterprise risks, and ensuring Quality Gates and Definition of Done are met. In Requirement Review & QA Transformation Leadership, the role leads cross-functional end-to-end strategy for complex transformations, operationalizes automated QA rules, participates in early requirement reviews, and conducts structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Defect Management and Auditability emphasize root-cause analysis for defects, maintaining bidirectional test-case-to-defect traceability, actively participating in bug triage, and ensuring data hygiene and real-time release metrics. Candidates need at least 10 years in Software Quality Engineering with 5+ in leadership, strong QA automation and RCA/traceability expertise, Jira/Xray proficiency, with preferred experience in end-to-end testing across multi-vendor ecosystems and AI-enabled testing; the US base salary ranges from $161k to $241k plus bonuses, and Zendesk promotes a hybrid, inclusive workplace with equal opportunity and accommodations.

Zendesk is offering a Student Developer internship where you will learn what it means to be a Software Engineer by collaborating with global teams to build scalable, high-performance products, writing code, creating design documents and tests, instrumenting changes with metrics and distributed tracing, and deploying to production. The ideal candidate is excited by solving large-scale challenges using new technologies, and is flexible, agile, and adaptable, with an interest in languages or foreign cultures. Zendesk emphasizes diversity, equity and inclusion, aiming to create a sense of belonging and supporting employees through communities. By the end of the program, you'll have learned to address sophisticated problems with simple solutions, contribute to reliable and easy-to-operate software, collaborate across the globe, work in an agile environment, and connect with a diverse intern cohort. The role is hybrid, requiring at least 2 days in the office each week; applicants must be actively enrolled in a CS or related degree with graduation by 2027, have coding skills in at least one language (e.g., JavaScript/React, Ruby/Rails, Java, Go), be authorized to work in the locations applied to, and note that Zendesk may use AI screening; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is hiring a Senior Strategic Pursuits Lead to own pursuit strategy for complex, high-value opportunities typically $1M+, leveraging CX and technical expertise to shape executive conversations, orchestrate cross-functional execution, and define value propositions that shift discussions from features to measurable business outcomes. Responsibilities include leading end-to-end pursuits, translating CX requirements into solution and delivery implications, building data-backed ROI models, partnering with platform architects and engineering to de-risk procurement and shorten sale cycles, and leading competitive positioning while serving as executive sponsor to secure internal commitments and present to C-suite stakeholders. Qualifications include a proven track record in strategic deal leadership closing multi-million-dollar enterprise deals in consulting or enterprise technology, deep CX subject matter expertise, strong consultative selling with ROI analyses and executive-level proposals, collaborative executive presence, and demonstrated thought leadership. Preferred qualifications include 12+ years of CX-focused consulting, a bachelor’s degree in engineering, computer science, or related field (MBA preferred), 5+ years applying AI technologies within customer service, exceptional communication and relationship-building skills, and willingness to travel 40–60% for on-site pursuits in a global remote environment. Compensation and culture notes: the US OTE ranges from $218k to $326k with an 80/20 base/commission split, with possible bonuses or incentives; Zendesk also notes AI screening in hiring, supports a hybrid work model, and emphasizes equal opportunity, global diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Strategic Pursuit Lead to own end-to-end, high-value enterprise opportunities (typically $1M+) and shape executive conversations with value propositions that tie CX and technical outcomes to measurable business impact. The role involves leading cross-functional pursuit teams, translating CX requirements into viable solution and delivery implications, building ROI models, partnering with platform architects and engineering, guiding competitive positioning and win themes, and serving as an executive sponsor and external representative. Qualifications include proven strategic deal leadership closing multi-million-dollar deals, CX/transformation expertise, strong consultative selling and financial acumen, collaborative executive presence, and thought leadership with public speaking; 8+ years in CX-related consulting and 5+ years applying AI to customer service; willingness to travel 40–60%; degree preferences include Engineering/CS with MBA preferred. The US OTE ranges from $182,000 to $274,000 with an 80/20 base/commission split, with potential bonuses and location-based adjustments, and compensation details explained in the posting. Zendesk emphasizes AI-powered customer experiences, a hybrid, inclusive workplace, and a commitment to diversity, equity, and inclusion as an equal opportunity employer, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Security Analyst to join its Security Technical Compliance team to shape global security compliance, blending deep technical expertise with collaboration across technical and non-technical groups. The role involves conducting comprehensive technical reviews focused on HIPAA and FedRAMP, handling reporting and data analysis, and acting as a trusted advisor in cross-functional projects with Legal, Engineering, Product, and GRC, plus providing technical input in customer meetings and sales engagements. Requirements include solid app/UI testing skills and understanding of SaaS stacks, familiarity with multi-tenant cloud environments (AWS preferred; Azure/GCP helpful), knowledge or ability to learn GDPR/ISO/SOC 2/HIPAA/FedRAMP, strong security fundamentals, and the ability to facilitate cross-functional initiatives and clearly explain concepts; automation/integration experience is a plus. The US base salary range is $126,000 to $190,000 per year, with potential bonuses, benefits, or incentives, and offers are based on capabilities, experience, and location, with base salary shown separately from any incentives. Zendesk emphasizes a fulfilling, inclusive culture with hybrid work options and is an equal opportunity employer committed to diversity, inclusion, and accommodations, with the use of AI or automated decision systems in screening as appropriate.

The Senior Frontend Engineer on Zendesk AI Agents will shape and build the platform, collaborating with PMs, AI/ML engineers/scientists, and backend developers to deliver fast, reliable features with a strong focus on user experience and scalable AI products, while maintaining a solid codebase and rapid iteration. Responsibilities include maintaining and developing the Zendesk AI Agents platform with TypeScript and React, proactively improving codebase and architecture (including CI/CD and deployment), contributing to modular and scalable solutions, building user-friendly frontend apps to design conversations and automate workflows, working with the team to ensure features are stable and intuitive, and continuously learning new tools to enhance UX and reduce complexity. The ideal candidate is communicative and product-minded, confident with web standards, proficient in TypeScript and React (or similar like Angular/Vue), capable of mentoring and writing tests, embraces feedback, and may have server-side/infrastructure/micro-frontends experience; they should be able to address performance bottlenecks, care about engineering practices and end-user needs, enjoy mentoring and asking for help, and be curious with strong English skills. Success is measured by contributions to frontend architecture and performance, shipping features that solve real customer problems, and influencing the team’s product direction with ideas. Zendesk offers a hybrid work environment, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may screen applications, and accommodations can be requested by emailing peopleandplaces@zendesk.com.

Zendesk is hiring a Strategic Pursuit Lead to own pursuit strategy for the most complex, high‑value opportunities (typically $1M+), using CX and technical expertise to shape executive conversations and define outcome‑driven value propositions that shift discussions from product features to measurable business outcomes. The role involves leading end-to-end pursuits, translating CX requirements into clear solution and delivery implications, driving solution design aligned with customer KPIs, building data‑backed ROI models, and partnering with platform architects and engineering to de‑risk procurement and shorten sale cycles, plus leading competitive positioning and win themes. You will serve as executive sponsor, cultivate and present to C‑suite stakeholders, escalate blockers, and secure internal commitments, while representing Zendesk externally at industry events and customer forums to strengthen market perception and create reference opportunities. The required qualifications include strategic deal leadership with a proven track record closing multi‑million‑dollar enterprise deals, CX subject matter expertise, consultative selling and financial acumen, collaborative executive presence, and thought leadership and public speaking ability; preferred qualifications include 10+ years in consulting around customer service or CX in tech, a bachelor’s degree in Engineering/CS (MBA preferred), 5+ years applying AI in customer service, and willingness to travel. Zendesk emphasizes a hybrid work model, global diversity, equity, and inclusion, and notes that AI may be used to screen applications; they also provide accommodations for applicants with disabilities.

Zendesk is hiring a Product Manager to own the Testing & Observability suite for Zendesk AI Agents, focusing on simulating conversations, evaluating quality (accuracy, tone, policy adherence), running experiments, and catching regressions to enable safe, scalable AI deployments. You will define the product strategy and roadmap, ship an integrated testing experience in the builder/deployment flow, and design end-to-end simulation with real-pattern scenarios and pass/fail results that pinpoint failures. You’ll build the experimentation layer (A/B testing, staged rollouts) and a pre-publish readiness gate that quantifies deployment risk and gaps, while partnering with ML, QA, and platform teams on scoring, simulation infra, and tracing, and you’ll make the tooling usable by non-technical admins. The role requires several years of product management experience, 2+ years building for non-technical users in complex B2B SaaS, experience shipping AI/ML reliability-focused products, and a track record coordinating across multiple engineering teams; bonus points for simulation/synthetic data, conversational AI, and experimentation infrastructure experience. Success means testing becomes part of the standard agent-building flow, customers can quantify readiness and catch regressions before users see them, automated resolution improves, and the testing platform becomes a shared capability for other AI-powered experiences, with a multi-step interview process including a case study.

The role is Senior AI Product Specialist Sales Operations Analyst at Zendesk, blending sales operations expertise with technical and data manipulation skills to optimize AI product specialist workflows, improve pipeline accuracy, and enable data-driven sales and product strategies. It is a high-impact individual contributor role requiring mastery of CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product initiatives amid ongoing growth and system integrations. Key responsibilities include enabling sales and AI product adoption workflows with Sales leadership and product management, ensuring data integrity across Salesforce and other platforms, building automation pipelines for data syncing and reporting, performing strategic analytics, forecasting, and compensation management, and coordinating with Sales Ops, RevOps, Data Science, Engineering, and Finance while enforcing compliance. Essential qualifications include 5+ years of experience blending Sales Operations and Product/AI Operations in SaaS or AI-driven environments, a strong focus on data accuracy and process improvement, ability to influence across matrixed teams, enthusiasm for AI technologies, and an autonomous, proactive mindset; technical expertise in Salesforce, CPQ, and incentive models, with familiarity with AI ecosystems as a plus, plus strong communication and project management skills. The role offers a US base salary range of $94,000-$140,000 with potential bonuses and benefits, a hybrid work arrangement, and Zendesk's commitment to diversity and equal opportunity with AI screening and accommodations available if needed.

Forethought, launched in 2018 and acquired by Zendesk in April 2026, offers enterprise AI agents for customer experience and powers billions of monthly interactions for brands like Upwork, Grammarly, Airtable, and Datadog. The company’s Product Design Team conducts user research and designs end-to-end AI-driven CS products that connect customers with live services and CS expertise quickly and accurately. The Senior Product Designer will lead various initiatives, collaborate cross-functionally, advocate Design Thinking, conduct research, and contribute to design systems and the product’s look and feel. Requirements include a bachelor’s or master’s in a design-related field, 6+ years of professional design experience, strong visual craft, and a proactive, ambiguity-tolerant mindset; US base salary ranges from $190k to $286k with potential bonuses or incentives, with final offers based on capabilities and location. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI may be used to screen applications.

Zendesk is hiring a Senior Full Stack Engineer to build a real-time voice AI product designed to make live conversations natural and reliable. The role involves designing backend services for real-time voice, integrating telephony, WebRTC, real-time audio processing, and external AI/speech services, and shipping end-to-end features across backend and frontend as needed. You will focus on latency, reliability, observability, and platform performance, tackling challenges like turn-taking and graceful handoffs to humans through collaboration with product, design, and ML teams. Basic qualifications include 3+ years building production software with backend focus, experience with real-time or event-driven systems (WebRTC, SIP), and Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, speech models, and full-stack experience. The US base salary ranges from $145,000 to $217,000 and may include bonus or benefits, with offers based on capabilities, experience, and location, alongside Zendesk’s commitment to hybrid work, inclusion, and equal opportunity.

Zendesk is hiring a Forward Deployed Engineer (FDE) in the Technical Presales team to act as a hybrid software engineer and strategic consultant who embeds with strategic customers to design, build, and deliver production-grade AI solutions that drive measurable ROI. Responsibilities include leading end-to-end delivery of AI/LLM solutions, building production-grade integrations and data pipelines, troubleshooting complex blockers, collaborating with Sales Engineering and Product teams, and turning customer insights into prioritized product feedback. Requirements include a founder mindset, 5+ years of software engineering for production systems, full-stack fluency across frontend and backend and cloud infrastructure, hands-on experience with LLMs, RAG, vector stores, and production deployment, and willingness to travel 25–50%. Preferred qualifications include prior FDE or professional services experience, familiarity with LangChain/LlamaIndex/Haystack, knowledge of Zendesk APIs or customer support platforms, and experience with ML observability, governance, and security/compliance. Compensation is US OTE $200k–$300k with an 80/20 base/commission split, plus potential bonuses and benefits; Zendesk emphasizes a diverse, inclusive culture with a hybrid work model and notes AI-based screening and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Designer (Product-Led Growth) to join its team, based in Pune and requiring at least three days in the office per week, with a note that hires must be physically located in Karnataka or Maharashtra per the requisition. The role focuses on how customers discover, try, and buy Zendesk, prioritizing high-visibility PLG work that directly impacts conversion and monetization, with a preference for experience designing for enterprise SaaS and CX/EX solutions. You will own the design of key journeys such as the pricing page, in-product checkout, and self-serve expansion, prototype rapidly, and collaborate with product managers, engineers, and content designers to turn ideas into usable experiences while driving experimentation and funnel optimization across global teams. Requirements include 6+ years of product design experience with a strong portfolio showing measurable business results, PLG/funnel/monetization experience preferred, strong interaction design, information architecture, and systems thinking, plus proficiency with Figma, AI prototyping tools, and experience working across geographies and time zones to drive cohesive design outcomes. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may be used to screen applicants, and provides information about accommodations and equal opportunity employment.

Zendesk is seeking a machine learning/NLP-focused role embedded in a cross-functional team to research and build AI capabilities that improve customer support and scale ML across production. You will pair with applied ML scientists, research and deploy efficient AI solutions using techniques such as neural networks and information retrieval, and present your work to a global audience. Required: MSc in computer science, electrical engineering, math, or related fields; strong foundations in statistics and ML; Python proficiency; experience with a major DL library (prefer PyTorch); and a curious, pragmatic, results-oriented mindset; preferred: PhD and NLP/IR knowledge plus strong communication and collaboration skills. What we offer includes ownership of feature implementation, high impact work, a team of passionate people, opportunities to learn and grow, potential specialization in security, performance, and reliability, plus flexible hours and hybrid office/remote setup with medical and life insurance. The posting notes hybrid work arrangements and Zendesk's commitment to fairness, diversity and inclusion, and accommodation for applicants with disabilities, with AI or automated screening used in accordance with guidelines.

The Services Consultant will lead end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, leading solution design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and delivering client training and handovers with regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (tech support/consulting), must-have Amazon Connect experience, 3+ years building/deploying cloud-based solutions, experience implementing AWS environments, automation and integrations across contact centers, strong programming with AWS Lambda and Python, and a hands-on, problem-solving mindset. The role follows Zendesk’s hybrid work model with eligibility limited to candidates located in Karnataka or Maharashtra, India, requiring some in-office attendance and a schedule determined by the hiring manager, along with a culture that emphasizes work-life balance and inclusion. Zendesk notes that AI or automated screening may be used in candidate evaluation and provides equal opportunity employment statements, diversity and inclusion commitments, and accommodations processes for applicants with disabilities, including how to request accommodations.

The role is an Applied Scientist at Zendesk who designs and builds intelligent systems using data, ML, and LLMs to deliver measurable business impact, spanning the full lifecycle from opportunity identification to model deployment and iteration, with close collaboration across product, engineering, and business teams. Key responsibilities include owning business metrics such as churn reduction and AI attach rate, deeply understanding user workflows, defining hypotheses and evaluation criteria for AI/ML systems, designing and evaluating LLM-powered applications (agents, RAG, text-to-SQL, recommendations), establishing feedback loops, moving prototypes to production with engineering partners, building Python-based services and APIs, contributing to data infrastructure, and clearly communicating findings to diverse stakeholders while staying current with advances in the field. The qualifications cover 3+ years in data science/ML or related fields, a BA/BS in CS/data science/math, with an advanced degree highly preferred, plus business acumen and a user-centric mindset, the ability to measure outcomes, and strong collaboration skills; technically, hands-on ML/LLM experience, experimental design, agent architectures or prompt engineering, strong Python and SQL, API/backend familiarity, with nice-to-haves including Snowflake/dbt/Airflow and AI-assisted development tools and React experience. Why you’ll thrive: the role sits at the intersection of applied science, AI, and software engineering, offering the chance to shape high-impact, measurable products and a culture of experimentation, ownership, and cross-functional collaboration on high-visibility projects. Zendesk emphasizes an inclusive, hybrid work environment, with AI-based screening as part of policy, equal opportunity and diversity/inclusion commitments, and accommodations for applicants with disabilities, plus contact for accommodations.

Zendesk is hiring a Senior Engineering Manager to lead a distributed team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation to accelerate product delivery. The role involves coaching the team, managing multiple initiatives (governance, audits, high-availability infra), partnering with Corp Dev, Security, and product teams during acquisitions to standardize access and guardrails, owning on-call and incident response, and communicating progress and trade-offs to senior leadership while aligning with the Senior Director of Cloud Infrastructure on the roadmap. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, familiarity with Infrastructure as Code and GitOps, strong cross-functional collaboration, excellent communication, and experience with security/compliance frameworks such as SOC 2, FedRAMP, or ISMAP. Preferred qualifications include experience with tools like Claude and Cursor, familiarity with non-AWS clouds (GCP, Azure), and knowledge of reporting tools such as Wiz and Snowflake. The position offers a US base salary range of $200,000-$300,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace, transparent AI screening practices, and accommodations for applicants with disabilities.

Zendesk is hiring a Technical Product Manager for Audit, Traceability & Observability on the Action Builder team in Pune, India, with a hybrid, full-time arrangement; this is an early-career PM role with high impact and strong cross-functional ownership. The role involves owning the product roadmap for audit logging, traceability, and observability, defining requirements and success metrics, partnering with engineering, SRE, security, and legal, translating telemetry into features like searchable audit trails and distributed traces, prioritizing technical work, and developing dashboards, runbooks, and data governance patterns while engaging with internal and external customers. Qualifications include 3+ years in product management or related fields, strong technical literacy with distributed systems, familiarity with observability tooling, understanding of audit/compliance and privacy concepts, data-analysis ability, and excellent communication and collaboration skills. Nice-to-haves include experience with Action/Automation platforms, instrumentation or SRE background, knowledge of event schema design or streaming systems, analytics or data visualization tools, and familiarity with cloud logging/archival services and cost considerations. Additional notes cover location restrictions to Karnataka or Maharashtra, a hybrid on-site schedule, Zendesk’s commitment to diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a well-rounded Staff Engineer for the Ruby infrastructure team to ensure Ruby and Rails meet customer and engineering needs, balancing hands-on work with strategic impact to reduce costs, boost performance, improve developer experience, standardize workflows, ensure availability, and drive innovation (with opportunities to influence Ruby beyond Zendesk). You will maintain Zendesk’s core monolith Rails applications serving billions of requests per day, keep enterprise Ruby systems up to date, contribute to open source, collaborate on evolving workflows, modernize legacy systems, standardize practices, support deployed services for stability, and mentor junior engineers. Basic qualifications include 6+ years building server-side apps in Ruby or similar, experience with distributed systems at scale, expertise in MySQL/Postgres, cloud provisioning (AWS/GCP/Azure), solid architecture/design pattern knowledge, excellent communication, empathy, and a passion for continuous learning. Preferred qualifications include significant Ruby web app experience, C, AWS proficiency, experience with performance testing, capacity planning, and cost optimization for large-scale data pipelines, and open source contributions. Tech stack and benefits include code in Ruby, TypeScript, Go, Python, and Java; AWS; Kafka/REST/GraphQL with Istio; data in S3/Redis/ElasticSearch/DynamoDB/Aurora; Kubernetes; Poland-based base salary zł304,000–zł456,000 with potential bonuses, along with hybrid work options in Krakow and Lisbon and a commitment to diversity, inclusion, and accessibility.

Zendesk is seeking a Senior Product Designer for its Agent Workspace team to design core agent experiences that help support teams triage, prioritize, and resolve customer issues across channels. The role is based in Pune and requires in-office work at least 3 days a week, with eligibility restricted to candidates located in Karnataka or Maharashtra. Candidates should have 6+ years of product design experience, a strong portfolio, proficiency in Figma and AI prototyping tools, and a track record designing complex workflow-heavy B2B SaaS products with strong information architecture. Day-to-day, you will own the design of agent journeys in Agent Workspace, prototype rapidly to learn from user data, collaborate with product managers, engineers, and content designers, drive usability experiments, and balance design ideals with technical feasibility and business timelines across regions. Zendesk is an equal opportunity employer that values diversity and inclusion, uses AI in screening, supports a hybrid work model with in-office time determined by the team, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an AI-powered GTM Intelligence Platform used by 1500+ employees with end-to-end ownership and mentoring duties. You’ll lead the design and delivery of large features and platform components, own the service architecture (including FastAPI microservices on Kubernetes, Snowflake semantic layer integration, and AI agent infrastructure), and build scalable backend services and high-performance frontend apps with secure APIs. The role emphasizes driving architecture, reliability and observability (SLOs/SLIs, post-incident reviews), performance improvements, reusable platform capabilities, and mentoring while collaborating with cross-functional teams and contributing to hiring and strategy. Requirements include 8+ years of experience, strong fundamentals, proficiency in one or more backend languages with FastAPI, experience with microservices, Kubernetes, cloud environments, and the ability to translate business goals into technical plans; preferred qualifications cover legacy modernization, infrastructure-as-code, databases like Snowflake/Redis, open-source contributions, and cross-site collaboration. The position is hybrid in Pune, but Zendesk notes a policy requiring candidates to be physically located and plan to work from Karnataka or Maharashtra, with a commitment to diversity and accommodations as part of their equal opportunity employer stance.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and close deals quickly via chat, email, and selective calls in a fast-paced environment. The role focuses on expanding existing customer relationships and winning new logos by showcasing Zendesk’s AI-enabled customer experience solutions and guiding customers through the purchasing journey. Responsibilities include responding to high-volume inbound leads, articulating value, proactive follow-up to achieve high CSAT, becoming a product expert, and collaborating with core and strategic sales for seamless transitions on complex opportunities. Qualifications include English proficiency, prior sales experience (SDR/AE), fast learning, strong organization, multitasking ability, and a four-days-per-week in-office hybrid work requirement. Zendesk emphasizes a fulfilling, inclusive workplace with competitive pay and benefits, flexible hours and remote work, diversity and inclusion, accommodations, and AI screening as part of its hiring process.

Zendesk is seeking a CXSO Renewals Strategy and Analytics partner to lead data-driven strategy for the Global Renewals organization, reporting to the VP of Renewals and aligning retention, GRR, and ARR goals. The role focuses on designing the connective tissue between frontline renewal management and strategic execution, maximizing ARR retention, reducing churn/contraction, and building models to set and track GRR and C+C targets using tools like Clari or Gong. Key responsibilities include strategic partnership, forecasting and modeling, target setting, process optimization in SFDC, and integrating AI/advanced analytics to automate forecasting and identify at-risk accounts, plus consolidating multi-source data into dashboards. Requirements include 7–10+ years in Strategy & Operations in a high-growth B2B SaaS with multi-product portfolio, deep renewals lifecycle expertise (ARR, GRR, NRR, churn) and contract workflows, and proficiency with SFDC, forecasting tools, AI/ML analytics, SQL, Excel/Sheets, and BI tools like Looker or Tableau. The role offers a US base salary range of $178k–$266k (with potential bonus/benefits), a hybrid work model, a commitment to diversity, and success will be measured by unified data visibility, ARR retention, and scalable renewal workflows.

The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.

Zendesk in India is seeking a technically oriented sales leader who will own the technical aspects of the sales cycle for its most strategic Commercial opportunities, guiding customers through AI and LLM adoption while driving proactive customer happiness. The role targets a sales-focused technologist who can engage Enterprise, Commercial and Mid-market executives, viewing complex problems as solvable with strategic architecture and anticipating objections before they surface. Responsibilities include acting as Technical Lead, architecting solutions with Sales/Marketing/Product, scoping and executing PoCs and high-impact demos, evangelizing AI in customer conversations, and collaborating across teams to inform new product development. Basic qualifications include 5+ years of client-facing pre-sales experience, strong web/scripting skills, experience mapping RFI/RFP to software, managing Customer Pilots and PoCs, a bachelor’s degree, and willingness to travel; preferred qualifications include knowledge of CS software/ITSM/BI/data warehousing, business-level English plus another Indian language, a graduate degree, and prior enterprise software or Design-Based Thinking experience. Location is restricted to Karnataka or Maharashtra, with Zendesk offering hybrid work and a commitment to inclusion, while noting that AI screening may be used in hiring and accommodations are available for applicants with disabilities.

Zendesk’s Analytics Prototyping (ZAP) team builds the high-quality datasets powering Zendesk’s customer-facing analytics and internal decision-making for thousands of brands worldwide. The Principal Data Engineer will provide architectural leadership for ZAP’s data assets, align with the customer-facing analytics application team, and drive the long-term roadmap and AI-first operating model. Responsibilities include setting design patterns for ingestion, modeling, governance, and consumption, mediating architecture decisions, and hands-on work building and reviewing critical pipelines in Snowflake, dbt, Airflow, and Terraform. Requirements include 10+ years in large-scale data engineering (with at least 3 years at principal or staff level), deep Snowflake expertise, proficiency with the modern analytics stack (dbt, Airflow, Spark, Iceberg, Terraform), strong OLAP data modeling skills, SQL fluency, and a demonstrated ability to lead cross-team design reviews. Preferred qualifications include experience migrating to cloud-native OLAP platforms, SnowPro Core, embedded analytics, event-driven architectures, AI-augmented engineering practices, CRM analytics familiarity, and contributions to data-platform communities, with the stack spanning Snowflake/dbt/Airflow/Kafka, Looker, and AWS/Kubernetes/Terraform.

Zendesk is hiring a Managed Shared Services Consultant in Pune, Maharashtra, to support customers with subscription services, design and configuration best practices, and hands-on implementations, acting as an extension of their teams across regions (USA/LATAM, EMEA, APAC). The role involves configuring Zendesk solutions, analyzing current configurations, recommending optimizations, completing production updates, consulting on standard methodologies, and collaborating with global Managed Services Consultants to deliver ongoing value. Key responsibilities include maintaining product expertise, managing a backlog for your customer portfolio, proactively educating customers, conducting detailed reviews and analyses to identify improvements, and designing and deploying complex configuration changes. Requirements include 6-12 years of consulting or customer success experience, Zendesk or customer-experience exposure, SQL/Python scripting, analytics tooling (Excel/Tableau/Power BI), strong communication skills, ability to manage multiple projects, flexibility to work shifts, and language skills in German/French/Spanish are a plus, with a location requirement that candidates be physically located in Karnataka or Maharashtra and a hybrid in-office schedule. Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and offers reasonable accommodations for disabilities; applicants can request accommodations by emailing peopleandplaces@zendesk.com.

Zendesk is hiring an SMB Account Executive in Australia to grow the SMB customer base by hunting new opportunities, closing deals, and driving revenue through upsell and cross-sell aligned with customers’ goals. The role emphasizes managing and expanding customer relationships, maintaining satisfaction and retention, using data and adoption history to prospect, leading competitive sales cycles with value selling, and keeping a robust Salesforce pipeline with accurate forecasts. The candidate should have a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong prospecting, presentation, negotiation, and multi-opportunity management skills, and familiarity with Salesforce and Clari. The position is hybrid, requiring some in-office attendance each week, and Zendesk highlights a collaborative, inclusive culture with flexible remote work and a commitment to diversity, equity, and inclusion. Zendesk also notes AI may be used in screening applicants and provides accommodations for applicants with disabilities.

Zendesk is hiring a Corporate Account Executive to drive growth in the SaaS space by acquiring new customers and expanding revenue through cross-selling and deepening relationships with corporate accounts. The role focuses on building broad relationships across organizations, leveraging data, customer intents, and adoption history to prospect new clients and optimize retention, while leading competitive sales cycles and articulating Zendesk's value. You will maintain a robust Salesforce pipeline with accurate weekly, monthly, and quarterly forecasts, collaborate with internal teams to sharpen sales strategies, and strive to exceed quarterly and annual revenue goals. Candidates should have a BA/BS (or equivalent), at least 2 years of closing B2B SaaS deals or solution engineering experience, and strong prospecting, presentation, negotiation, and deal-closing skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid with at least two days in the London or Dublin office, and Zendesk emphasizes diversity and inclusion, AI screening transparency, and accommodations for applicants with disabilities.

Zendesk is seeking a Public Sector Solutions Consultant to lead AI-powered CX/ES transformations for FedSLED agencies, partnering with Sales, Product, Engineering, and Customer Success to deliver scalable, outcomes-focused solutions. Responsibilities include leading technical and business discovery, designing AI-driven CX/ES solutions, driving the end-to-end technical engagement through the sales cycle, integrating and scaling with Zendesk APIs and cloud platforms, collaborating to influence the product roadmap, and measuring ROI while promoting AI adoption. Requirements include 5+ years of presales or equivalent experience, proven ability to execute pilots/POCs, ROI literacy, understanding of AI technologies in CX, domain expertise in CCaaS/ITSM/BI/Workforce Management, strong analytical storytelling and communication skills, knowledge of FSLED compliance being strongly desired, a bachelor’s degree (graduate degree a plus), and willingness to travel. Who you are: strategic, technically fluent, collaborative influencer, customer-obsessed, analytical storyteller, and an innovative problem solver. Compensation and culture: the US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses), Zendesk supports hybrid/remote work, is an equal opportunity employer promoting diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used in screening applications.

Zendesk is seeking a Senior Learning Architect to design, build, and maintain the customer-facing learning ecosystem, acting as a bridge between internal teams and customers to translate complex workflows into impactful learning experiences while leveraging AI for content development and measurement. Responsibilities include designing a comprehensive curriculum, conducting needs analyses, producing high-fidelity e-learning with Articulate Rise and AI tools, developing diverse assets (microlearning, video, job aids), creating strategically aligned assessments and certifications, and managing the full content lifecycle with QA, accessibility audits, and data-driven updates. The role requires a bachelor's or master's in a related field, 3+ years of experience in customer education or SaaS instructional design, the ability to simplify technical concepts for varied audiences, proficiency with authoring tools and LMS, and strong communication and organizational skills. Preferred qualifications include mapping learning objectives to customer success metrics, collaborating with Product, Marketing, and Engineering to align with release cycles, launching certification programs, using training data to prove ROI, and exploring interactive delivery methods such as in-app guidance or gamification. Compensation includes a US base salary of $87,000–$131,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid work model, inclusion, and equal opportunity, and notes AI screening and accommodations for applicants with disabilities.

The Senior Engagement Manager at Zendesk drives the success of complex, high-value client projects by combining leadership, strategic thinking, and advanced project management, while mentoring junior team members and improving delivery methodologies. It includes leading client engagements as the primary contact (including C-suite), directing complex projects from inception to completion within budgets and quality targets, refining methodologies, managing risks, and providing strategic project oversight. The role also involves mentoring junior teammates, supporting business development and proposal work, staying current with industry trends, and collaborating across sales, marketing, product, and other departments. Qualifications require 5+ years in client-facing consultancy roles with significant leadership, fluency in Spanish and English (Portuguese preferred), strong strategic and analytical skills, excellent communication, proficiency with project management software and CRM tools, a bachelor’s degree (master’s preferred), experience with various contract types, up to 25% travel, and location in Mexico City or Estado de Mexico with a hybrid onsite expectation. Zendesk promotes a flexible, inclusive culture with hybrid work options, social impact initiatives, and a commitment to diversity and equal opportunity; AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS business by building a self-generated pipeline, winning new logos, and expanding existing partnerships. You’ll drive top-line revenue, own net-new logo acquisition, nurture customer relationships for retention, cross-sell additional products, and use data and customer insights to improve conversion and expansion through complex, value-based sales cycles. Qualifications include a BA/BS, 8+ years of B2B SaaS sales (preferably in Customer Experience), bilingual English and Bahasa Indonesia, proven pipeline development skills, experience with renewals, executive-level selling, an entrepreneurial mindset, and familiarity with Salesforce or Clari, plus willingness to travel. The role is hybrid, requiring some in-office presence at a local Zendesk office with remote flexibility; the exact schedule is determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities; interested candidates can contact the provided email.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to lead a sales team in Singapore, Philippines, Malaysia, and Thailand and drive rapid growth in this strategic SaaS market. Reporting to the Regional Vice President of Sales for Asia and collaborating with the Asia leadership team, the role will develop a long-term growth plan for the territory, expand partnerships, and win new business with key accounts through direct and channel relationships. Responsibilities include partnering with regional GTM teams, providing leadership and direction, onboarding and managing channel and alliances partners, executing customer acquisition and revenue expansion strategies, mentoring the sales team, and reporting to the Executive Leadership team while overseeing the sales process and funnel metrics. Requirements include 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership managing 6-8 senior AEs in a SEA regional role, and experience closing enterprise deals ranging from under $100K ARR to $1M+ ARR. Zendesk promotes a hybrid, inclusive workplace, uses AI in screening, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants with disabilities.

Zendesk is seeking a Manager of Customer Success for the French region to lead a 4–10 person team of CSMs in the high and medium-touch segments, with a focus on making customers more successful, driving adoption, and turning them into advocates. The role aims to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of value architects, accelerate product and CX technology proficiency, set clear goals and KPIs, and ensure operational consistency to exceed targets, while collaborating cross-functionally and leveraging data. The ideal candidate has 9+ years in customer success or related roles, 5+ years of management experience, strong data and financial acumen, fluency in French and English, and experience across segments from SMB to Strategic, plus comfort with AI/automation and cross-functional collaboration. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, inviting applicants to help invent the future of AI-enabled customer success.

Zendesk is seeking a Forward Deployed Engineer (FDE) in Technical Presales to embed with strategic customers and design, build, and deliver production-grade AI solutions that unlock measurable ROI and drive product improvements. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions—from discovery and scoping to PoC, production rollout, and operational handoff—while building integrations, data pipelines, and RAG systems to surface quality signals into Zendesk AI workflows. The role requires a founder mindset, 5+ years of production software experience, full-stack fluency (React/TypeScript, Python/Node/Java/Ruby), and hands-on LLM deployment experience with tooling like RAG, vector stores, and model evaluation; strong communication and travel up to 50% are expected. Basic qualifications include 5+ years of software engineering, proficiency in Python and JavaScript/TypeScript, experience with at least one backend language, cloud familiarity (AWS/GCP/Azure), Docker/Kubernetes, and onsite customer work; preferred qualifications include prior FDE or solutions engineering experience, LangChain/LlamaIndex, Zendesk integrations, observability/ML ops, and data governance. The role offers a hybrid work model with partial in-office requirements, Zendesk’s commitment to diversity and inclusion, and notes that AI may be used to screen applicants, with accommodations available for applicants with disabilities.

Zendesk is seeking a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth across the Philippines and APAC by building, onboarding, and managing a partner ecosystem and coordinating with Zendesk Direct Sales to hit revenue and profitability goals. You will recruit and enable partners, train them on Zendesk products and value propositions, and develop joint business plans with top partners with quarterly reviews, leveraging a hunter mentality to meet growth targets. You will align regional sales with partners, act as a liaison to help partners close opportunities and facilitate GTM activities, collaborate with Marketing on joint campaigns, and maintain a strong new-business pipeline with accurate forecasts. Qualifications include a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment and a track record of over-achieving targets, strong prospecting and communication skills, proficiency with CRM and Google Apps, and familiarity with sales methodologies and forecasting. Zendesk supports a hybrid work environment, is committed to diversity and inclusion, provides accommodations, and may use AI screening in hiring as part of its equal opportunity employment.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

The Employee Service (ES) Specialist is a high-impact advisory role within Zendesk’s Global Specialist Organization that helps customers rapidly realize value from Zendesk Employee Service solutions by driving adoption and optimizing internal service workflows. The role collaborates across segments with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk, accelerate adoption, and sustain long-term value realization, drawing on ITSM/ITAM and Employee Experience backgrounds. The ES mission includes accelerating adoption and time-to-value, acting as subject-matter experts on internal service delivery, embedding ES expertise into customer success planning, influencing enablement and scalable programs, and driving feedback to shape the 2026 ES roadmap. Key responsibilities cover driving adoption and outcomes, leading workshops and value reviews for internal service maturity, partnering with CSMs and Sales/Renewals, delivering scaled programs and enablement, collaborating cross-functionally with Professional Services, Product, and CX teams, and demonstrating ROI through advocacy and value realization. Qualifications include 7+ years in enterprise SaaS roles (CS/ITSM/ITAM/IT Operations/HR Service Delivery), strong advisory and communication skills, familiarity with ITIL or internal service management, data storytelling, and a hybrid work arrangement requiring partial in-office presence, with Zendesk committed to equal opportunity and inclusive practices and accommodations as needed.

Zendesk is seeking an SMB Account Executive to grow its SMB SaaS base by acquiring new customers, expanding accounts, and building broad cross-functional relationships to drive revenue aligned with customers’ goals. Responsibilities include driving top-line revenue, nurturing relationships for high satisfaction and retention, cross-selling products, using data and customer history to prospect and retain, articulating Zendesk’s value, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering forecasts while exceeding targets and KPIs. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of beating targets, experience managing multi-level relationships, strong presentation/negotiation/closing skills, prospecting ability, an entrepreneurial mindset, industry knowledge, excellent organization and multitasking, and proficiency with Salesforce and Clari. The role follows a Hybrid work model with mandatory in-office time at least part of the week, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is looking for a motivated Digital Inside Sales Representative to join its team, acting as a product expert and the “voice of the customer” to guide both new and existing customers through a seamless buying journey in a high-velocity environment. The role focuses on articulating Zendesk’s value to informed buyers and driving conversions through lead management, consultative discovery calls, and product demonstrations that illustrate ROI, while maintaining strong SLAs. Key responsibilities include handling a high volume of inbound leads via phone, chat, email, and virtual meetings; advocating for customers; meeting weekly activity, pipeline, and revenue goals; and collaborating with the team to hit revenue targets and improve playbooks. Basic qualifications include 2+ years of professional sales experience with a proven track record, excellent written and verbal English, the ability to multitask in a fast-paced environment, and a hybrid requirement of in-office work 3 days per week after training; preferred qualifications include SaaS/tech experience, enthusiasm for Zendesk technology, and a blend of strategic thinking and day-to-day execution. Zendesk emphasizes inclusivity, a flexible hybrid work arrangement, and states that AI screening may be used, as it remains an equal opportunity employer committed to diversity with accommodations available for applicants with disabilities.

Zendesk is seeking an experienced Sales Specialist for Northern Europe with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center as a Service. The role involves collaborating with Account Executives, pre-sales, and partners; engaging with vendors to align on best practices; running customer discovery calls; partnering with AWS and Amazon Connect AEs; and maintaining regular forecast cadences. Key qualifications include a minimum of seven years in cloud contact center sales, fluency in English and German, proven channel sales experience, experience selling at the C-level, a track record of meeting targets and proactively pursuing new opportunities, with technical knowledge of Zendesk and Amazon Connect considered a plus. What we offer includes a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. Zendesk emphasizes equal opportunity and global diversity, supports hybrid and flexible work arrangements, and provides reasonable accommodations for applicants with disabilities, while noting that AI screening may be used in the hiring process.

Zendesk is seeking a dynamic Senior Principal, Business Transformation to lead high-priority, cross-functional strategic initiatives that translate corporate strategy into executable programs, partnering with senior leaders and external stakeholders as needed. The role encompasses end-to-end planning and execution, governance, business case development, organizational design and change management, and driving sustained business outcomes, including large-scale AI-first transformation efforts. Responsibilities include turning ambiguous visions into concrete initiatives, guiding cross-functional teams, delivering data-backed recommendations to executives, building senior relationships, and developing systems to track initiative success and communicate progress. Candidates should have 10-14 years of relevant experience, a proven record of delivering complex programs (ideally including AI-driven transformation), strong communication and executive presence, risk management skills, and certifications such as PMP, Prosci, or Lean Six Sigma are a plus, with English fluency and a Mexico City location requiring a hybrid schedule (2-3 days in office). Zendesk also notes AI may screen applicants, emphasizes a hybrid, inclusive culture, and offers accommodations for disabilities as part of being an equal opportunity employer.

Zendesk is seeking a Technical Architect within the Professional Services & Global Engagement team to be the technical authority for strategic global customers, focusing on architectural design and seamless system integrations to ensure robust, scalable foundations for AI-driven customer experience. You’ll lead customer solutioning with SMEs, drive technical discovery, design and present proofs of concepts, and collaborate cross-functionally with consultants, support, and account management while feeding field feedback to influence Zendesk’s product roadmap. Basic qualifications include 6+ years in the SaaS software industry with hands-on programming experience (Ruby, Python, Java, C#, or JavaScript), deep experience with RESTful APIs, and the ability to work in-office 3x per week with AMER time flexibility across AMER, APAC, and EMEA. Preferred qualifications include Zendesk expertise, relevant certifications (Zendesk Administrator or App Developer), global/cross-functional experience, and a strong innovative, analytical mindset. Location is limited to Karnataka or Maharashtra, India with a hybrid work model; Zendesk may use AI screening in the hiring process and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role is Manager of Technical Architecture at Zendesk, leading the Technical Architecture team in Global Managed & Professional Services and shaping the technical engines behind billions of conversations. The candidate should be an established, customer-centric leader who mentors, motivates, and defines repeatable standards while engaging with customers daily. Responsibilities include strategic leadership of Functional Consulting Services, staff development to improve utilization/productivity/quality, ownership of billable deliverables, and driving global expansion and offerings/methodology improvements to hit bookings and revenue targets. Basic qualifications require 3+ years managing teams, 6+ years delivering consulting or programming (Ruby/Python/Java/JavaScript), a track record in business/process transformation, a Bachelor’s (MBA preferred), and the ability to work in the Karnataka or Maharashtra office 3x/week with rotating hours across AMER/APAC/EMEA. Preferred qualifications include SaaS experience, top-tier project management and negotiation skills, and Zendesk product experience; the role is hybrid with onsite part-time schedule and Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk is hiring a Staff Security Engineer (P8) for the Threat Prevention Engineering team within its Cyber Defense Fusion Center to lead large-scale security initiatives that blend AI, automation, and intelligent customer experiences. You’ll tackle AI capability gaps, accelerate delivery velocity, close control coverage gaps after a new team integration, and modernize legacy systems toward cloud-native architectures. You’ll own the AI strategic roadmap, architect and operate cloud-native security data infrastructure (detection pipelines, log management, telemetry, and data rehydration) at enterprise scale, lead multi-phase migrations, and build automation-first workflows with AI-assisted triage. Requirements include 8+ years in security or software engineering at staff or senior scope, production-grade Go and/or Python, containerized workloads on Kubernetes/EKS, strong security fundamentals, and experience building security data pipelines and shipping AI/agentic workflows while mentoring others; preferred qualifications include MCP or agentic AI integrations, familiarity with EDR/SIEM/SOAR, and relevant certifications. The role is hybrid in Krakow, Poland, with two days per week in the office, a base annual salary range of zł304,000– zł456,000 plus potential bonuses or incentives, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening possible in candidate evaluation.

This role is for a backend Ruby on Rails engineer joining a collaborative, self-organizing team to build and enhance the ITSM product’s core backend functionality. You’ll design, develop, test, and maintain scalable Rails backend services and APIs, own features and bug fixes end-to-end, and collaborate with product, design, and engineering teams while participating in code reviews, prototyping, and production issue resolution. Requirements include professional Rails backend experience, strong fundamentals, clean and well-tested Ruby code, the ability to work independently on defined tasks while collaborating on complex challenges, and strong communication with a proactive, growth-oriented mindset and openness to using AI tools. The Poland base salary range is zł179,000 to zł269,000, with actual compensation based on experience and capabilities and potential bonuses or benefits communicated during the offer stage. Zendesk emphasizes customer experience and inclusive culture, supports hybrid and remote work, is an equal opportunity employer committed to diversity and inclusion, and notes that AI may be used in screening; accommodations for applicants with disabilities are available upon request.

Zendesk is seeking an Account Executive in Portugal with a proven B2B and preferably AI sales background to grow the business by acquiring new customers and expanding existing partnerships. The role focuses on driving top-line revenue, cross-selling to maximize account value, nurturing key relationships, using data and customer insights to improve prospecting and retention, and creating quarterly territory plans to increase market share. It requires leading complex, value-centric sales cycles with proof-of-concept stages, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship while collaborating with internal teams to optimize sales strategy. Qualifications include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting or exceeding targets, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Portuguese, Spanish, and English and the ability to travel are also required. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may be used in the application process, and affirms its equal-opportunity stance with accommodations available for applicants with disabilities.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer for the Engineering Productivity Test team in Singapore to build AI-powered tooling and services that improve how engineers test, validate, and release software, reducing friction and increasing quality at scale. The team develops development tools, test frameworks, and streamlined workflows to raise the quality bar through automation and repeatable testing practices, helping teams catch issues earlier and move faster. Daily work includes building and evolving AI-powered capabilities, owning core testing services and frameworks, creating fast and reliable testing infrastructure, collaborating with product and platform engineers, and mentoring others while enabling adoption through clear documentation. Candidates should have experience applying AI/LLM-assisted approaches, strong software engineering fundamentals, familiarity with end-to-end testing ecosystems, proficiency in internal tooling languages, and solid CI/CD and troubleshooting skills, with bonuses for observability and operating internal services. Zendesk supports a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a curious GTM Enablement Associate to diagnose performance gaps, design and deliver enablement experiences, and explore how AI can make enablement smarter and more effective. The role involves partnering with sales, revenue operations, and other stakeholders to own end-to-end programmes from needs analysis through launch and measurement, with a bias for iteration. Requirements include at least 2 years in a sales/revenue enablement role, proven ability to design and deliver programmes from scratch, familiarity with enablement tools (Highspot, Seismic, Gong), and a growth-minded, collaborative, AI-ready mindset; nice-to-have SaaS/tech experience and knowledge of sales methodologies. Benefits include a supportive team, opportunities to impact GTM performance, space to experiment, and location flexibility in London, Dublin, or Lisbon, with competitive compensation and benefits. Zendesk emphasizes diversity and inclusion, hybrid work, and notes AI screening may be used; accommodations are available for applicants with disabilities or disabled veterans.

Zendesk is seeking a Senior Sales Operations Manager for Sales Development to partner with the VP of Sales Development and shape the global operating rhythm as the organization scales. You’ll lead global planning (headcount, capacity, coverage design, funnel analysis, quota alignment) and partner with regional xDR analysts to ensure consistent performance management, reporting, and execution across all regions. You will own and evolve reporting and insights on activity, pipeline generation, conversion trends, and funnel velocity, while designing AI-enabled workflows for lead scoring, routing, and outreach processes. The role requires coordinating cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to implement strategic initiatives and improve cadence, data quality, and process discipline. Candidates should have 5–7 years in Sales Ops or related roles, be a trusted partner to senior sales leadership in global contexts, have SDR/BDR/xDR operations experience and hands-on AI tool experience (Claude Code, OpenAI Codex), with strong communication skills; Zendesk notes that AI screening may be used in hiring, supports a hybrid work model, and is an equal opportunity employer with accommodations available.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-enabled implementations of the AI Resolution Platform, guiding customers through configuration and optimization to achieve quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, steering customers through complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value by driving AI adoption and operational excellence, serve as the customer’s AI technical expert, and deliver end-to-end projects on time with clear scope and stakeholder alignment. Key responsibilities include delivering technical guidance, enabling change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating across teams to align the AI Roadmap and remove blockers. Requirements include 3+ years in consulting/Professional Services, enterprise SaaS experience, use of adoption analytics and success plans, a related bachelor’s degree (advanced degrees or certifications in AI strategy or project management are preferred), strong program management and communication skills, plus a hybrid in-office/remote work arrangement and Zendesk’s commitment to DEI, with AI-based screening and accommodations as applicable.

The principal analyst leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for Zendesk, solving unique and complex problems with data, models, experiments, and frameworks while setting direction with high autonomy. Their remit covers strategy and standards (roadmaps, playbooks, governance, experimentation), advanced WFM (forecasting, capacity/hiring, intraday, scheduling strategies), QA analytics (frameworks, calibration, integration of speech/text analytics), and insight, automation, and tooling (executive dashboards, data models, data quality, AI-assisted analytics) with cross-functional execution. They drive cross-functional programs and pilots end-to-end, act as a WFM/QA Center of Excellence voice, and manage risk, compliance, and change management, measuring success through forecast accuracy, SLA/ASA performance, QA calibration, customer outcomes, and ROI from improvements. Core competencies include strategic and systems thinking, analytical rigor, experimental design, stakeholder management, executive storytelling, change leadership, and ethical AI risk awareness, with preferred Six Sigma/Lean and project management experience. Qualifications require 8+ years in contact center operations with deep WFM/QA expertise, proficiency with WFM/QA platforms, strong data skills (Excel/BI/SQL; Python/R a plus), familiarity with CX metrics, and the role requires hybrid/remote work from Mexico City or Estado de Mexico with periodic travel, plus no direct people management or budgeting responsibility.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships with top-tier customers and expanding existing partnerships to increase impact. The role entails driving top-line revenue from new enterprise customers, cross-selling to existing accounts, nurturing senior-level relationships for retention, using data insights and adoption history to improve prospecting and retention, and creating quarterly territory plans to increase market share. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales with a proven track record of exceeding targets, experience navigating complex sales cycles and renewals, selling to VP/C-level executives, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The candidate should maintain a robust pipeline and accurate forecast, lead multi-month, value-centric deals with proofs of concept, secure executive sponsorship, and collaborate with internal teams to optimize sales strategies and execution. Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems to screen applications, and offers accommodations for applicants with disabilities; interested applicants can apply via the Zendesk careers page or contact peopleandplaces@zendesk.com for accommodations.

Zendesk is seeking a Machine Learning Scientist Intern to develop, evaluate, and deploy novel ML/AI models that power intelligent automation and scalable customer-service solutions, working with engineers, product managers, and cross-functional teams. The role involves researching and prototyping state-of-the-art NLP/ML models for intent detection, auto-assist, chatbots, and agent routing; designing offline/online experiments (including A/B tests); and productionizing ML solutions with data pipelines, scalable serving, and monitoring, while analyzing large multilingual datasets and sharing knowledge across a global audience. Key challenges include enriching conversations with language detection and sentiment analysis for proactive routing, automating interactions and knowledge-base driven chatbots, optimizing real-time routing across languages and regions, and iterating via large-scale A/B testing and model updates, while exploring architectures like retrieval-augmented generation and few-shot/fine-tuning to expand use cases and operationalizing models with drift detection. Requirements include an MSc or PhD in computer science, electrical engineering, math, or related fields, a strong foundation in statistics and ML, Python with PyTorch preferred, DL/NLP experience as a bonus, and excellent communication plus a collaborative, growth-oriented attitude. The tech stack includes Python and Ruby, AWS infrastructure with PyTorch, AWS Batch and MetaFlow, data in S3, RDS MySQL, Redis, Elasticsearch, Snowflake, and Aurora, and deployment on Kubernetes with Docker and Kafka for streaming, all within Zendesk’s hybrid, inclusive culture and commitment to fair hiring practices.

Zendesk is evolving into an AI-first organization and seeks a Global Service Desk Manager to oversee Tier 1/2 IT support, bridging technical excellence with a human-centered employee experience and data-driven decision-making. The ideal candidate is a growth-minded, tech-savvy leader with a critical-thinking mindset who sees failures as opportunities for systemic optimization and is curious about emerging AI. Key duties include managing daily global Tier 1/2 operations, coordinating escalation paths to maximize First Contact Resolution, analyzing OKRs/KPIs to drive process improvements, partnering to automate manual workflows, developing global SOPs, mentoring a diverse team, and aligning schedules across AMER, APAC, and EMEA. Basic qualifications require a Bachelor's in IT/CS or related field (or equivalent), 5+ years in IT service desk, 3+ years in a supervisory role in a global setting, experience with follow-the-sun T1/T2 support, and familiarity with Slack, Okta, Google Workspace, Networking, macOS, and Zoom; preferred qualifications include Zendesk experience and proven AI/automation implementations. Zendesk emphasizes a hybrid, inclusive culture, commitment to diversity and equal opportunity, transparency about AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is seeking an upbeat, motivated Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, building a pipeline for Account Executives in a fast-paced SaaS environment. Responsibilities include making a strong first impression, responding to inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a collaborative team environment, and meeting monthly quotas of qualified opportunities. Requirements are the ability to understand customer requirements and identify Zendesk solutions, multi-tasking and time management, excellent written skills, and a Bachelor’s degree. Desired qualifications include 1–2 years of sales or internship experience (Software/SaaS a plus), proven success in meeting targets, strong time management, high-energy team player, Salesforce experience, and fluency in English. The role is hybrid with in-office time determined by the hiring manager; Zendesk supports diversity and inclusion, may use AI screening, and provides accommodations for disabilities and veterans upon request.

Zendesk is seeking a Product Manager to own and evolve the Workforce Management product roadmap, collaborating with Engineering, Design, and Product Marketing to solve big customer problems. The role involves defining the roadmap and prioritization, delivering cross-functional projects, meeting with customers, analyzing data, researching competitors, and communicating a compelling future vision. Basic qualifications include 4+ years of product management in a fast-paced agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, excellent written communication, data-driven decision making, and a commitment to continuous learning and mentoring. Preferred qualifications include experience in the Customer Experience industry, a background in design, engineering, or data analysis, and Workforce Management experience. The Polish base salary range is zł294,000 to zł440,000 with potential bonuses and benefits; Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is recruiting a Business Development Representative for its EMEA Sales Development team to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups, unicorns, and enterprise customers, while delivering an excellent customer experience. The candidate should have at least 6 months of sales-related experience, preferably in SaaS, be a self-starter with a “can do” attitude, fluent in English and Spanish, and hold a bachelor’s or master’s degree (hybrid work in Lisbon is required). The role involves being a core member of the sales team, executing regional strategy, prospecting into cold accounts and new segments of existing Zendesk customers, using social tools to source leads, and aiming to overachieve on targets. Zendesk offers a supportive environment with a leadership team focused on development and success, a dedicated onboarding buddy, flexible work options, and tools and resources to help you succeed, all within a culture that emphasizes Zendesk’s values and customer experience. The company notes that AI may screen applications, is committed to equal opportunity and diversity, provides accommodations for disabilities, and shares information about DEI initiatives and EEO rights.

Zendesk is hiring a Staff Machine Learning Engineer to serve as the embedded ML expert for Routing & Presence, owning the ML surface end-to-end from feature engineering and model design through experimentation, production serving, monitoring, and continuous learning, and guiding the evolution to an agentic routing engine. You’ll work closely with backend engineers, product managers, and the central ML platform team, setting the technical direction for how ML shapes routing over the next several years. Responsibilities include owning the models and algorithms at the heart of Routing & Presence, planning ML work with observability and iterability from the start, proposing and evaluating alternatives, designing experimentation frameworks (offline and online) with customer-facing metrics, and coordinating data sources for dynamic routing decisions with explainability and guardrails. The ideal candidate will apply classical ML with a clear understanding of why an approach works, work hands-on with generative AI and LLMs, design end-to-end experiments, ship ML in production, estimate project effort, communicate designs clearly, mentor teammates, and plan 18+ months ahead. The role sits within Zendesk’s collaborative, inclusive culture and hybrid work model, with a tech stack including Java, Scala, Python, Kubernetes, and supportive ML platform tooling, underpinned by strong privacy, diversity, and equal-opportunity commitments.

The role is to architect the evolution of Zendesk's partner ecosystem with an AI-first approach, scaling programs to accelerate adoption and revenue across partner channels (MSPs, Affiliates, VARs) in collaboration with executive leadership. Responsibilities include owning the end-to-end global partner strategy, designing incentives and pilot programs, and developing a multi-year Partner Incentives Strategy to shift business from direct to indirect models. Operational Excellence focuses on defining and reporting KPIs, governance, outcome-based pricing and scalable discounting, and optimizing the partner experience across systems and workflows. Communication & Leadership covers partner recruitment, high-impact communications, program launch readiness, collateral creation, and cross-functional alignment with GTM, Customer Success, and Marketing, while influencing senior leadership. Qualifications require 15+ years in partner programs or ecosystem leadership within SaaS/enterprise tech, experience with major route-to-market transformations, strong cross-functional leadership and analytics, and a bachelor’s degree (MBA preferred), with a US base salary range of $182,000–$272,000 plus potential bonuses and benefits, along with Zendesk’s commitments to diversity, hybrid work, AI screening, and accommodations.

The Lead Business Process Analyst at Zendesk leads ongoing change and transformation to drive operational excellence in Zendesk Operations, with a focus on customer experience and AI-driven automation. Responsibilities include leading end-to-end process design, coordinating project management and change management, and driving cross-functional and AI initiatives to meet business needs. The role also serves as an AI subject matter expert, develops improvement tools and standardized AI prompts, and builds stakeholder partnerships while presenting progress to leadership. Required experience includes 5+ years in process mapping and workflow design, proficiency with Zendesk, strong project execution skills, and technical fluency with Google Suite and PM tools, plus AI literacy and change management certification preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, and accommodations, including potential AI-based screening in the hiring process.

Zendesk is hiring for a hybrid sales role focused on generating new business and supporting Account Executives to target mid-market and Fortune 500 customers. The company positions itself as a 2025 Gartner Magic Quadrant Leader, aiming to lead the global customer experience transformation with its platform. They’re seeking risk-takers who are passionate about SaaS, customer service, high-tech, and self-starters with a track record of success. Responsibilities include generating opportunities, building targeted lists and messaging, conducting high-level conversations with senior executives, researching accounts, and hitting monthly quota targets. Requirements include 2-4 years of sales experience, high-volume outbound prospecting, strong multi-tasking and communication skills in Portuguese and English, a bachelor’s degree, and a commitment to diversity, inclusion, and accommodation, with AI screening and equal opportunity policies noted.

The Zendesk Deploy team is looking for a Senior Platform Engineer to improve deployment tools and infrastructure for over 1,000 engineers, with a mission to simplify deployments, set clear standards, and leverage AI to automate workflows, monitor systems, and boost reliability. You’ll build and maintain deployment infrastructure and internal tools for CI/CD, work with engineering teams worldwide to define deployment practices and patterns, develop Kubernetes-based automation, and ensure reliability through monitoring, incident response, runbooks, and documentation while driving speed, security, and scalability via infrastructure as code. Candidates should have strong experience in DevOps/SRE/Platform Engineering, solid knowledge of Kubernetes and Docker, coding/scripting skills in Go or Bash, hands-on experience with infrastructure automation tools like Terraform or CloudFormation, and familiarity with monitoring tools such as Prometheus, Grafana, or Datadog. Nice-to-have skills include knowledge of ArgoCD or Spinnaker, Jsonnet, GitOps principles, experience collaborating with developer or platform teams, exposure to multiple clouds or hybrid setups, and frontend development experience; the role offers ownership of tools, opportunities for growth, flexibility through a hybrid work model, and the chance to work with AI-enabled deployment tooling. Poland-based base salary ranges from zł257,000 to zł385,000 per year, with actual compensation determined by experience and may include bonus or incentives; Zendesk emphasizes a hybrid onsite/remote work approach, a commitment to diversity and inclusion, and accommodations for applicants with disabilities, with AI screening used as part of the process.

The Data Protection Team at Zendesk is looking for a Software Engineer II to build and maintain large-scale components focused on customer data privacy and protection, with a culture that emphasizes learning and knowledge sharing. You will work mostly independently but also collaborate with team members on technical discussions and decision-making. Responsibilities include following best engineering practices, writing and maintaining code used by millions, improving code through peer reviews and pair programming, and using AI to ship new products faster. Basic qualifications include 2+ years of backend coding experience in Ruby, Java, or Python, a desire to learn additional languages and frontend basics, familiarity with relational databases and key-value stores, and strong communication for working in distributed teams. Preferred qualifications include experience with modern distributed systems, Kubernetes/Docker, and messaging queues; a computer science degree or SaaS experience is a plus; the role is hybrid with two days in the office in Poland and a salary range of zł179,000 to zł269,000, plus Zendesk’s commitments to diversity, inclusion, and candidate privacy.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to transform raw support data into automation recommendations that reduce costs and improve outcomes. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, build resilient data pipelines, optimize search indices for full-text and vector/hybrid search, address distributed systems challenges, and collaborate to turn analytics into reliable, explainable customer-facing metrics and recommendations. The role requires a strong backend ownership mindset, experience building data pipelines or integration platforms with observability, knowledge of search/analytics infrastructure for retrieval features, distributed job processing patterns, and cross-functional collaboration with product, data science, and design. Basic qualifications include 3+ years of backend experience (ideally in B2B SaaS), proficiency in Python and FastAPI, production experience with MongoDB, Elasticsearch/OpenSearch, Redis, and experience designing/distributing job processing with RQ or Celery. Preferred qualifications include ETL/orchestration tools (Dagster/Airflow), S3 storage patterns, familiarity with NLP/RAG systems, multi-tenant SaaS and webhook security, along with a base salary range of $174k-$260k in the US plus potential bonus and accommodations for hybrid work, diversity, and inclusion.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the team’s technical leader, defining architecture, execution strategy, and a long-term technical roadmap, while building a feature-rich system to onboard, adopt, and manage Zendesk products and enable internal integrations; the role is based in Pune and requires working from the office at least 3 days a week. Responsibilities include driving engineering excellence and innovation by owning system design across multiple teams, serving as a key architect to deliver reliable, secure, scalable solutions, making cross-organizational technical decisions, and evolving Zendesk’s architecture to modern data platforms with improved extensibility and performance, including event-driven real-time workflows. Additional duties comprise collaborating with product managers, designers, and engineers to define 1-2 year roadmaps, proactively mitigating risks, leading improvements and feature design, building reusable components, leading complex code reviews, and ensuring end-to-end delivery of mission-critical features with high quality. Required qualifications include 15+ years in frontend SaaS, 12+ years with JavaScript/TypeScript and React/Redux at an architectural level, strong testing experience (Cypress, Jest, RTL), expertise with REST/GraphQL, proven autonomous delivery of large-scale solutions, leadership/mentorship experience, multi-tenant SaaS expertise, excellent communication, and a mandate that candidates be located in Karnataka or Maharashtra with a hybrid in-office schedule. Zendesk emphasizes diversity and inclusion, may use AI or automated screening in hiring, is an equal opportunity employer, and offers accommodations for disabilities and veterans; the company’s hybrid work model combines onsite collaboration with flexibility to work remotely part of the week.

Zendesk is seeking a Senior Product Manager for Approvals & Automations to lead an approvals workflow engine with multi-step processes and integration of approvals steps with the AI Agents platform and the Zendesk MCP server for external AI actions. The role involves collaborating with engineering, design, marketing, and sales to deliver a robust, user-friendly workflow solution and to define the vision and roadmap for this product area. Responsibilities include acting as a subject matter expert, driving execution with engineering and cross-functional partners, advocating for a user-centric design, defining OKRs and success metrics, and scaling the service to thousands of rule executions with minimal impact on Zendesk infrastructure. Basic qualifications require a bachelor’s degree and at least 5 years of product management experience in customer-focused SaaS, full-stack product development, strong collaboration, systems thinking, a self-starter mindset, and excellent communication and data-driven decision-making; preferred is enterprise BPMN-based product experience. Compensation ranges from $182,000 to $274,000 base salary in the US with potential bonuses and benefits, a hybrid in-office/work-from-home schedule, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI potentially used for screening.

Zendesk is seeking a Director of IT Finance to lead a high-performing team that supports critical financial processes, particularly Record to Report (R2R) and Source to Pay (S2P), with an emphasis on finance technology and collaboration across geographies. Responsibilities include leading and developing IT teams, designing scalable value streams to optimize R2R and S2P, serving as a strategic partner to global business leaders, driving large ERP migrations and financial system integrations, implementing AI-driven automation, and ensuring system oversight and strong project management. Requirements feature a bachelor’s degree in Finance, Accounting, Business, or related field (MBA or CPA/CFA preferred), 10+ years in finance systems/operations with at least 5 years in leadership, and proven experience with ERP/finance tools (e.g., Oracle, NetSuite, Adaptive, Blackline, Coupa) plus demonstrated global team development and change management skills. The role offers a US base salary of $170,000–$256,000 with potential bonuses and benefits, and a hybrid in-office/remote schedule with specific in-office days determined by the hiring manager. Zendesk highlights its core values (lead with exceptional service, deliver the simplest solution, take pride in our work, care for each other) and its commitment to diversity, equity, and inclusion, while noting the use of AI screening in applicant evaluation and providing accommodations for applicants with disabilities.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk's Digital CX team is seeking a Senior Certification and LMS Administration Specialist to lead and scale global certification programs and manage the LMS infrastructure, shaping AI- and practitioner-first learning experiences. The role governs certification lifecycle operations, vendor management, and cross-functional initiatives to drive awareness, demand, product adoption, customer satisfaction, and global retention. It includes managing LMS systems and integrations, ensuring data integrity, user permissions, ticketing, and implementing automation and AI-driven support to enable scalable learner experiences and reliable reporting. Ideal candidates will have 5+ years in B2B SaaS Customer Education or Enablement, including 2+ years managing global certification or LMS programs, along with strong collaboration and communication skills. Zendesk emphasizes equal opportunity and a hybrid work model, offers a base US salary range of $130k-$196k with potential bonuses, and notes that AI may be used for screening while accommodations are available.

Zendesk’s Digital CX team is hiring a Learning Innovation Specialist to reimagine Zendesk Academy using AI-powered personalization, learner segmentation, gamification, cohort models, localization, and data-driven experimentation, with a focus on innovation and learner engagement rather than direct content creation. The role partners across Product, Marketing, Partners, Enablement, UX, Instructional Design, Customer Experience, and Community teams to ensure education innovations align with learner needs and business goals, maintaining cross-functional roadmaps. Key duties include cross-functional roadmap alignment, segmentation, AI-driven personalization, gamification strategy, cohort learning and community collaboration, experimental pilots, localization, continuous feedback, and standards compliance. Requirements include 4+ years in customer education or related B2B SaaS/enterprise tech roles, an innovation mindset, data fluency, proven cross-functional leadership, global/multilingual experience with localization sensibility, learner-centricity, excellent communication, and a builder mindset, with a hybrid work arrangement requiring in-office presence in Mexico City or Mexico State. Zendesk emphasizes an inclusive culture, equal opportunity employment, potential AI screening, and accommodations, and invites applicants from diverse backgrounds while providing information on EEO rights and accessibility.

Zendesk’s Digital CX team seeks a Senior Digital Learning Engagement Specialist to lead multi-channel content distribution and learner engagement strategies that drive product adoption, deepen user engagement, and accelerate retention by embedding contextual, just-in-time education across Zendesk’s platform and journeys. The role collaborates with Marketing, Product, Community, Enablement, Partners, Instructional Design, and Customer Experience teams to ensure education initiatives align with business priorities and customer lifecycles, connecting learners to the right content at the right time. Responsibilities include owning a multi-channel learning content distribution strategy, using SEO/AEO/GEO and analytics to optimize engagement, leading cross-functional campaigns, delivering contextual just-in-time learning within workflows, and continuously analyzing performance to improve impact, with a focus on enablement partnership, cross-functional alignment, and innovation in learner engagement including AI pilots. Required qualifications include 5+ years in customer education or related roles in B2B SaaS/tech, strong technical fluency in SEO/AEO/GEO, marketing automation, LMS integrations, a data-driven mindset, strategic thinking, customer obsession, excellent communication, adaptability, and a hybrid work arrangement; the role is located in Mexico City (CDMX) or Mexico State (Estado de Mexico) with in-office requirements. Zendesk emphasizes an inclusive culture, hybrid policy, and potential use of AI in screening, and provides information on equal opportunity, diversity and disability accommodations, along with contact options for accommodations if needed.

Zendesk is hiring a Sales Operations Analyst who will drive the global shift to intelligent automation, designing data-driven workflows and AI-powered solutions while partnering with Sales, Marketing, Product, and IT, with a focus on APAC. The role involves leading sales system initiatives and Salesforce-integrated automations, maintaining integrations across the GTM tech stack, activating data via SQL/BI dashboards, and collaborating with global teams to ensure tool adoption. Requirements include 3–5 years in Sales/Revenue Ops or similar, strong communication skills, Salesforce experience (certification a plus), familiarity with Zendesk or other CS software, change management experience, and hands-on API-based integration using iPaaS like Workato or Zapier. The ideal candidate is action-oriented, globally collaborative, solution-minded, adaptable, and proficient at translating business needs into technical solutions, with an understanding of privacy and data governance. The role offers a hybrid work arrangement, a commitment to diversity and inclusion, and notes on AI screening and accommodations for applicants with disabilities.

The IAM Engineer at Zendesk will design, configure, test, implement, and maintain systems that control access to the organization’s resources, ensuring only authorized users can access sensitive data while preventing unauthorized access, with daily duties including managing identity tools and cloud services (MFA, Security Token, OAuth, AWS, Okta, Atlassian, BigFix) and administering IAM-related SaaS applications. They will gather business, functional, and technical requirements for establishing an Okta Identity Platform, review Okta updates, enforce entitlement and access management policies, manage app integration requests (SSO and user lifecycle), and handle IDM processes, service accounts, sandbox access, and API configuration. Requirements include 6+ years in IT operations or equivalent, strong Okta expertise (Identity Engine, Universal Directory, Adaptive MFA), knowledge of cloud authentication and access management, IAM concepts, direct experience with SaaS IAM apps, and ability to present SSO concepts to stakeholders; Okta Workflows knowledge is a plus, with the ability to work across geographies and travel up to 10%. Preferred: Okta Certified Administrator or higher; excellent verbal and written communication, drive for continuous learning, strong decision-making, negotiation, facilitation, and diverse collaboration skills. Location and work setup: Zendesk hires only from Karnataka or Maharashtra, with a hybrid model requiring part in-office time determined by the manager; Zendesk is an equal opportunity employer and may use AI in screening, with accommodations available for applicants with disabilities.

The Maquina team at Zendesk in Lisbon is hiring a Staff Engineer to turn the company’s knowledge into action by building and scaling AI-powered procedures on a Retrieval Augmented Generation platform, with Ruby on Rails and TypeScript services and collaboration with teams in Copenhagen and data science partners. You’ll actively shape and lead design, prototyping, and development in an agile environment, tackle complex reliability issues across the stack, and promote a customer-centric approach while mentoring colleagues. Required qualifications include 6+ years of experience building high-availability services in Ruby on Rails/NodeJS/TypeScript, experience with LLM integrations and enterprise AI features, strong architectural skills, autonomy to drive projects, and proficiency with observability tools to ensure reliability. Preferred qualifications include a CS degree, experience with Content Management Systems, event-driven architecture and high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, and contributions to open source projects. The role is based in Lisbon with a hybrid work model (two days per week in the Lisbon office and flexible remote options within the Lisbon time zone), and Zendesk emphasizes diversity, inclusion, AI screening policies, and accommodations for disabilities.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.

Zendesk is seeking an APAC HR Operations expert who acts as a consultative partner with mastery of APAC benefits and statutory requirements, and who can leverage Workday and Zendesk in a high-growth environment. The role’s responsibilities include being the primary responder for APAC payroll/benefits/compensation inquiries, administering regional benefit programs (CPF, Superannuation, SSS/Pag-IBIG) while ensuring compliance with tax years and labor laws, maintaining data integrity in Workday, and driving process harmonization and mandatory government filings across APAC. It requires operational discipline, critical thinking to identify systemic solutions beyond quick fixes, and adaptability to regional needs with openness to AI and automation tools; basic qualifications include 2+ years in HR Shared Services, experience supporting 2-3 APAC markets in payroll and benefits, managing statutory requirements, and strong English skills. Preferred qualifications include hands-on Workday (Payroll & Benefits) and Zendesk experience, ability to localize Global People policies for regional jurisdictions, and the capability to manage high-volume ticket queues with consistent quality. The job offers a hybrid work model with on-site requirements, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is expanding its Manila-based People Services team to deliver world-class AMER/LATAM support, seeking a Total Rewards expert who can navigate U.S. Open Enrollment and LATAM statutory benefits in an AI-first, high-growth environment. The ideal candidate is a disciplined HR professional with a "double-check" mindset, deep knowledge of AMER/LATAM payroll and benefits, and the ability to proactively harmonize processes in a fast-paced Shared Services setting. You’ll empathetically support employees on pay, 401k, and medical enrollments; administer U.S. health plans (HSA/FSA) and LATAM statutory requirements; perform Workday data audits; maintain audit-ready documentation for regulators (e.g., SOC1); and contribute to policy localization and knowledge-base improvements. Basic qualifications include 2+ years in an HR Shared Services environment, experience supporting US/Canada/LATAM payroll or benefits, and the ability to work a permanent night shift; preferred qualifications include hands-on Workday and Zendesk experience, U.S. Open Enrollment or LATAM bonus administration, and the ability to manage high-volume ticket queues with consistent quality. The role is hybrid with in-office days and remote flexibility, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations; applicants are invited to apply.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an execution-focused GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers and drive Prospect-to-Quote and Quote-to-Invoice initiatives, working with global Sales, Revenue Ops, and Architecture to turn strategic roadmaps into deliverables while maintaining sprint cadence and a high-velocity release schedule. Responsibilities include leading and mentoring a team of Salesforce Developers, CPQ Specialists, and QA Analysts, acting as Delivery Lead for daily stand-ups, sprint planning, backlog grooming, and retrospectives, and removing blockers by translating complex business logic into actionable technical stories. You will oversee hands-on system execution across Salesforce, Salesforce CPQ, Zuora, and Gong, ensure CPQ configurations are implemented per design, and manage integration workflows with Marketo and other top-of-funnel tools. Quality Assurance and Release Management responsibilities include owning CI/CD for the Salesforce ecosystem, coordinating deployments and sandboxes, enforcing development best practices and code reviews, acting as final QA gate before UAT, and maintaining alignment with global stakeholders via regular updates and overlapping working hours (current IST 2 PM–11 PM, may change). Required qualifications include 5+ years in Salesforce/GTM execution with 2+ years in a Delivery/Tech Lead role, strong Agile/Scrum experience, a solid technical Salesforce background, CPQ/Lead-to-Quote knowledge, and exceptional global collaboration; preferred qualifications include Salesforce certifications and experience with automated testing and release tools; candidates must be located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and a commitment to diversity.

Zendesk is seeking a positive, performance-driven Principal Partner Sales Executive (PSE) based in Japan to lead partner-led growth, recruit and onboard partners, and coordinate with Zendesk Direct Sales to meet regional revenue and profitability targets. The role involves building and managing a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners, with remedial actions as needed. You’ll align regional sales with partners, act as a liaison to support closing opportunities, collaborate with Marketing on joint GTM programs, track leads and forecasts in CRM, and ensure partners follow Zendesk’s sales methodology. Candidates should have a bachelor’s degree, 10+ years of B2B software/SaaS sales experience with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, and the ability to engage C-level stakeholders and coach others through sales cycles. Zendesk emphasizes a flexible, inclusive culture with hybrid work, notes AI screening for applications, and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role of Technical Architect is to understand, detail, and implement customer requirements within scope, actively collaborating with customer SMEs to design the best Zendesk integration and tailor the instance for the customer's success. Responsibilities include leading technically focused conversations with current and prospective customers, collaborating with Consultant, Support, and Account Management teams to position and validate implementation solutions, and translating highly technical concepts for executive audiences. The role also involves providing feedback to influence product development, designing proofs of concept, presenting technical solutions for customer use cases, suggesting validated workarounds for product gaps, and leading technical discussions across a broad range of technologies. Requirements include a Bachelor's Degree or equivalent and 1–2+ years of experience in consulting or programming with languages such as Ruby, Python, Java, C#, or JavaScript, strong analytical and solution-scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, and excellent English communication. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience and certifications, and Zendesk's commitment to hybrid work, diversity and inclusion, equal opportunity, AI screening disclosures, and accommodations for applicants.

Zendesk aims to make Customer Experience better and serves over 125,000 global brands, helping billions of customers daily. The role is embedded in a multi-functional team that collaborates with scientists, engineers, and product managers to research and build ML solutions powering AI capabilities such as intelligent triage and admin center recommendations. Responsibilities include pairing with applied ML scientists, researching and delivering efficient AI solutions with significant customer support impact, solving problems with neural networks and information retrieval, productionizing ML techniques, collaborating globally, presenting work to diverse audiences, and staying current with ML and NLP literature. Required qualifications include an MSc in CS/EE/math or related fields, a solid foundation in statistics and ML, Python proficiency, experience with at least one deep learning library (prefer PyTorch), and a growth-oriented, curious, pragmatic mindset; preferred include a PhD, NLP/IR experience, and strong communication and collaboration skills. Zendesk offers ownership of features, potential for significant impact, a passionate team, opportunities to learn and grow, possible specialization areas, flexible hours, development funds, remote setup, premium health and life insurance, and a commitment to diversity with AI screening disclosures.

Zendesk is seeking a Senior Account Executive to grow its Commercial SaaS customer base in New Zealand, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. You’ll drive top-line revenue through new logos and account expansion, nurture relationships for retention, and proactively cross-sell products and services while leveraging data insights to improve prospecting and retention. The role requires leading complex, multi-month sales cycles with value-based selling, maintaining a robust pipeline and accurate forecast to exceed revenue targets, and establishing executive sponsorship while collaborating with internal teams to refine sales strategies. Candidates should have a BA/BS or equivalent, at least 5 years of B2B SaaS or solution engineering experience (with renewals and executive-level engagements), strong presentation and negotiation skills, familiarity with Salesforce and Clari, and the ability to travel. Zendesk emphasizes a hybrid, inclusive culture, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and strengthening relationships that align with customers’ goals. You’ll drive top-line revenue, nurture customer relationships for retention, and identify cross-sell opportunities while using data, adoption history, and customer intents to prospect and expand accounts. You’ll manage a robust Salesforce pipeline, provide accurate forecasts, lead competitive sales cycles, and collaborate with internal teams to optimize sales strategies and hit quarterly and annual targets. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering with a proven track record of exceeding targets, strong presentation and negotiation skills, proficiency in prospecting and territory planning, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office; Zendesk also emphasizes an inclusive culture, equal opportunity employment, diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Senior Program Manager, Product Development - Unified Customer Analytics to lead cross-functional programs that build data foundations, measurement frameworks, and customer analytics experiences (Explore/HyperArc) to demonstrate ROI and drive adoption of AI and automation products. The role involves partnering with Product Management, Engineering, UX, and other stakeholders to define and execute roadmaps, manage multi-geo releases, and align dependencies and commitments through quarterly planning. You will coordinate data, platform, and product workstreams to deliver datasets and telemetry for reporting, and drive measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch) including instrumentation and ROI dashboards, while managing risks with executive updates. You’ll establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), deliver stakeholder artifacts (steering notes, prioritized plans, adoption playbooks, and handoffs to GTM/Customer Success), and mentor other program managers. The position is based in Poland with a base salary range of zł252,000 to zł378,000, may include bonus or incentives, and requires a hybrid work arrangement; Zendesk also emphasizes diversity and inclusion and notes that AI may be used to screen applications.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

Zendesk is hiring an AI Success Strategist to own end-to-end AI roadmaps for customers, translating product capabilities into clear business strategies, driving adoption from initial deployment through scale, and building executive partnerships to ensure AI initiatives start strong and scale predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes through renewals and growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, guiding structured discovery and success-planning engagements that yield measurable playbooks and milestones, shaping a long-term AI vision with executive stakeholders, and aligning internal and external teams. Requirements include 12+ years in customer success/experience with at least 3 years in AI, enterprise SaaS GTM experience, experience using adoption analytics to forecast churn and expansion, strong program management and cross-functional influence, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role is hybrid with part-time in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.