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Zendesk aims to enhance customer experience through their innovative products, serving over 145,000 brands globally. The engineering team plays a crucial role in refining customer support by leveraging machine learning and AI to alleviate repetitive tasks, allowing teams to focus on complex issues. Engineers are expected to collaborate closely with peers on technical design, address production problems, and mentor junior staff while developing high-quality software products. Candidates should have experience in building scalable applications, a strong proficiency in programming languages like Ruby or Python, and a passion for data engineering, while AWS experience is a plus. Zendesk offers a flexible work environment with opportunities for personal growth, a diverse workplace culture, and a strong commitment to community engagement.

Zendesk is looking for a dedicated Sales Operations Analyst to enhance partner success and operational efficiency through data analysis and process optimization. The role requires collaboration with internal stakeholders, managing sales-related tasks, and analyzing data trends to support partner sales teams. Candidates should have 1-3 years of relevant experience, strong organizational skills, and proficiency in tools like Zendesk and Salesforce, along with a passion for operational excellence. The position offers a competitive salary, professional growth opportunities, and a dynamic work environment, with a hybrid working model allowing part-time remote work. Zendesk is committed to fostering diversity and inclusion in the workplace and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Backend Engineer for their newly acquired Ultimate division, focusing on developing advanced AI agents for customer experience. The role involves shaping the customer journey, maintaining and developing components, and architecting complex applications while being part of a collaborative team. Key responsibilities include creating high-traffic services and APIs, strategizing microservice infrastructures, and improving existing code and processes. Candidates should be skilled in writing robust code, knowledgeable about microservices architecture, and possess strong communication and mentoring abilities. The interview process includes calls with the talent team and technical interviews, and the position offers a competitive salary range in Poland.

Zendesk is looking for a dedicated Account Executive to help drive growth in their B2B sales within the SaaS industry. This role involves acquiring new commercial customers, managing existing relationships, and identifying cross-selling opportunities to enhance revenue and customer satisfaction. Candidates should have at least three years of experience in B2B sales, preferably in software services, and need to possess strong communication, negotiation, and presentation skills to navigate complex sales cycles effectively. The position requires a native Norwegian speaker with experience selling to C-level executives and the ability to develop strategic account plans. Zendesk promotes a diverse and inclusive workplace and offers flexible hybrid work options for its employees.

The job description outlines responsibilities for a role that functions as a Tier-Two escalation point for complex customer service issues, ensuring accountability and performance standards within the team. The role requires comprehensive knowledge of various customer service areas, including account management and billing inquiries, while also monitoring service delivery in alignment with agreed service levels. Responsibilities include developing performance metrics, optimizing processes, maintaining interdepartmental relations, and overseeing quality control. Additionally, the position involves training program development, resource allocation, and maintaining a hybrid work environment with a balance of in-office and remote work. Zendesk emphasizes its commitment to diversity, equity, and inclusion in the workplace, offering reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Customer Success Strategy and Operations Manager to enhance customer value, adoption, and retention through scalable processes, automation, and tooling. The role involves designing and optimizing workflows to improve operational consistency and customer engagement, working closely with various teams such as Customer Success, SalesOps, and Product. Key responsibilities include setting strategies for tools like Gainsight, analyzing data trends for customer satisfaction, and creating actionable dashboards and reports. Ideal candidates should have over five years of relevant experience, strong collaboration skills, and familiarity with industry tools. The position offers a hybrid work environment, combining in-office and remote work to foster connection and collaboration.

The Director of Renewals is a senior position aimed at enhancing customer retention by managing the renewal process, leading a team, and collaborating with cross-functional teams to meet revenue goals. Key responsibilities include analyzing customer data, negotiating renewal terms, improving processes, and driving team performance through proactive management and strategic planning. The role requires over 12 years of experience in renewals, a proven track record in SaaS or subscription businesses, and strong management capabilities, including leading sizable teams and implementing continuous improvement initiatives. Performance indicators for success in this role include gross retention, on-time renewals, and customer satisfaction metrics. Zendesk offers a hybrid work experience and is committed to diversity and inclusion in the workplace, providing equal opportunities to all candidates.

Zendesk is looking for an accomplished Executive Assistant to support their Chief People Officer (CPO) in a dynamic role that requires excellence, precision, and a proactive mindset. The position involves managing executive schedules, communications, and logistics for important meetings, while also providing administrative support to additional senior VPs. Candidates should have over five years of experience in executive assistance, particularly in tech or SaaS, and must exhibit strong organizational, communication, and multitasking skills. The role requires a high level of integrity and discretion, as well as the ability to manage sensitive information and adapt to changing priorities with urgency. Zendesk promotes a hybrid work environment and is committed to fostering diversity, equity, and inclusion within the workplace.

Zendesk is looking for a Senior Program Manager to join their Product Development team, focusing on creating a comprehensive customer and employee service solution. The role involves leading company-wide programs, coordinating with various teams, and guiding teams through the planning process while managing risks and reporting on progress. Candidates should have experience in a software engineering environment, familiarity with project management tools, and skills in risk assessment and stakeholder facilitation. The position requires the ability to work across multiple global programs and cultures, and the role is based in Karnataka or Maharashtra with a hybrid work model. Zendesk emphasizes diversity and inclusion in the workplace and welcomes applicants with varied experiences and backgrounds.

The Solutions Consultant at Zendesk is responsible for managing the technical, solution, and competitive aspects of the sales cycle, focusing on building relationships with prospects and showcasing the software's technical merits. This role requires 5-8 years of related experience, including at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Candidates should have basic knowledge of web technologies and outstanding problem-solving abilities, as well as bilingual proficiency in Spanish and English. Desired skills include proficiency in Portuguese, consulting experience with enterprise software, and familiarity with topics related to customer service solutions. Zendesk is committed to diversity and inclusion in the workplace and offers accommodations for applicants with disabilities.

Zendesk is looking for a dedicated SMB Account Executive to join their team and drive growth in the SaaS landscape through B2B sales. The role involves acquiring new customers, managing existing relationships, and developing strategies for account expansion while ensuring high satisfaction and retention levels. Candidates should have at least two years of relevant experience, strong sales skills, and the ability to build relationships with key decision-makers. Zendesk promotes a hybrid work environment, allowing for both in-office collaboration and remote flexibility. Additionally, the company is committed to diversity, equity, and inclusion, ensuring a welcoming workplace for all individuals.

Zendesk is seeking a motivated self-starter for the role of Digital Inside Sales Specialist, focusing on delivering an excellent customer experience while managing a high-velocity sales approach. Candidates will become product experts and assist both new and existing customers in making informed buying decisions, as this is a newly established and rapidly growing team. Ideal applicants should have a track record of achieving targets, preferably with Software/SaaS experience, and will be required to work in the Lisbon office part of the week under a hybrid model. Responsibilities include responding to leads, resolving inquiries, conducting discovery calls, and meeting established performance metrics. Zendesk emphasizes diversity, equity, and inclusion in the workplace and provides a supportive environment for applicants with disabilities.

Zendesk is seeking a Staff Engineer to work in Pune, focusing on the Real-time Reporting and Analytics pipeline. The role involves being a technical leader, responsible for designing, developing, and maintaining this platform while collaborating with a small team to achieve significant outcomes for customers. Ideal candidates should have over seven years of experience in high-scale applications and data processing pipelines, with expertise in real-time data handling and OLAP databases. The position requires strong communication skills, a background in software and data engineering, and proficiency in Java along with other relevant technologies. This hybrid role necessitates three days of on-site work in Pune and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking Site Reliability Engineers (SREs) to build and maintain large-scale, fault-tolerant systems as part of its new Product Development Center of Excellence in Pune, focusing on reliability and observability. The culture at Zendesk emphasizes diversity, collaboration, and self-direction, encouraging employees to work on meaningful projects in a supportive environment. As an early hire, you would shape the center's culture and processes while engaging in the entire service lifecycle and providing mentoring across engineering teams. Required qualifications include over seven years in a technical leadership role, experience with various programming languages and distributed platforms, and familiarity with cloud technologies like AWS and Kubernetes. The role offers a hybrid work model, allowing for flexible remote work alongside in-office collaboration.

The job description is for a Staff Software Engineer who will work within a team to deliver high-quality code, focusing on the development and enhancement of RESTful and RPC-based APIs. Key responsibilities include creating reusable code, optimizing application performance, implementing security measures, designing data storage solutions, and conducting code reviews. Candidates should have at least five years of back-end development experience, proficiency in programming languages such as Go, Python, or Java, and familiarity with cloud technologies like Kubernetes and Docker. The role is hybrid, requiring some in-office attendance while also allowing for remote work flexibility. Zendesk emphasizes inclusivity and provides equal opportunity to all applicants, ensuring a supportive work environment.

Zendesk QA is seeking innovative experts to join their team in developing AI solutions to enhance customer service experiences. The position involves collaborating with scientists, engineers, and product managers within a multi-functional team to create AI-driven features that streamline repetitive tasks. Candidates should possess at least six years of experience in software development or data engineering, with a strong proficiency in Python and SQL. The role is hybrid, requiring some presence in the Estonia office, and candidates should be comfortable working independently in a remote environment. Zendesk values diversity and inclusion in the workplace and is committed to providing a fulfilling work experience for its employees.

Zendesk is looking for a Frontend Senior Software Engineer to join their developing team, focusing on applications within their App Marketplace. The candidate should have over six years of software engineering experience, particularly with JavaScript, TypeScript, and React, and be skilled in designing high-quality software solutions. Responsibilities include driving innovation, leading by example, and contributing to all phases of software development while mentoring team members. Zendesk is establishing a Product Development Center of Excellence in Pune, offering a unique opportunity for the new hire to shape its culture and processes. This hybrid role requires some onsite presence in Pune and emphasizes the company's commitment to diversity and inclusion within the workplace.

Zendesk is seeking a experienced Staff Backend Engineer specializing in Ruby to join their full-stack team in Krakow, which is integral to their ticketing system used by numerous customer support agents. The role involves collaborating with designers, developers, and product managers to deliver high-quality projects while maintaining security and user experience. Candidates should possess over eight years of experience in software development, with a strong background in Ruby on Rails and an understanding of distributed computing. Zendesk promotes a culture of collaboration, innovation, and continuous improvement, prioritizing mentorship and teamwork among engineers. This position offers a hybrid work environment, competitive salary, and opportunities for professional growth within a dynamic organization dedicated to customer service solutions.

Zendesk is seeking a Security Risk Analyst for its Governance, Risk, and Compliance (GRC) team to enhance the security and trustworthiness of its customer engagement software. The role involves managing risks, communicating findings to stakeholders, and developing information security policies and standards. Candidates should possess a degree in a related field and experience in security compliance or IT audit, along with knowledge of NIST and cloud security concepts. Zendesk promotes a hybrid work model and is committed to diversity and inclusion in the workplace. The annualized salary range for this position in Poland is between zł127,000 and zł191,000, with additional benefits potentially available.

Zendesk is looking for a Staff Data & Analytics Analyst to join their Zendesk Analytics Prototyping (ZAP) team, focusing on AI analytics that measure the value AI agents provide to customers. The role involves quantifying AI-driven efficiency, crafting clear narratives from complex analyses, and requires strong SQL skills, an analytical mindset, and the ability to communicate insights effectively. The candidate will collaborate with internal stakeholders, analyze customer interaction trends, and generate metrics to support business strategies. Required qualifications include a Bachelor's degree (Master's preferred), 7+ years of data analysis experience, and expertise in SQL, Python, and advanced statistical modeling. Preferred qualifications include familiarity with Lean/6 Sigma principles, AI or machine learning experience, and knowledge of big data technologies.

Zendesk is looking to expand its team with a Product Led Growth Sales Specialist who is enthusiastic about customer engagement in a fast-paced environment. This role involves managing inbound inquiries and providing support via chat, email, and calls, with a focus on creating positive customer experiences. The ideal candidate will help articulate the value of Zendesk’s solutions and follow up on queries to ensure complete customer satisfaction, while also developing expertise in the product. Candidates should possess excellent communication skills, either have some sales experience or be new graduates, and be organized and able to thrive in a dynamic setting. Zendesk emphasizes diversity and inclusion, offering a hybrid work schedule that combines in-office collaboration with the flexibility to work remotely.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience and drive sales for both new and existing customers. The role involves becoming an expert on Zendesk products, engaging with customers through various communication channels, and helping them make informed purchasing decisions. Ideal candidates should have a solid sales background, preferably in software or SaaS, and must possess excellent communication skills in both French and English. This position will require in-office work four days a week, transitioning to a hybrid work model after initial training. Additionally, Zendesk values diversity and inclusivity in its hiring practices and is committed to providing a supportive work environment for all employees.

Zendesk is seeking a Director of Software Engineering to lead their Workforce Management Engineering team located in Serbia and Poland, overseeing the development of their WFM platform and managing over 50 engineers. This senior management position involves collaborating closely with the Director of Product to define the product's vision and roadmaps, while fostering excellence in engineering practices across the organization. The ideal candidate should have extensive experience in managing engineering departments and possess strong leadership and communication skills to inspire cross-functional teams. Zendesk promotes an inclusive and diverse work culture, valuing openness and collaboration among its international team. Additionally, the company supports a healthy work-life balance with hybrid working options, competitive benefits, and a commitment to corporate social responsibility.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer experiences through innovative solutions. In this role, the specialist will engage with customers by responding to inbound inquiries via chat, email, and calls, aiming to create customer delight and manage high volumes of communication. Candidates should possess strong written communication skills, organizational abilities, and a genuine interest in Zendesk technology, with previous sales or customer-facing experience being a plus. The position requires working in the Mexico City area and includes a hybrid work model that combines in-office collaboration with remote flexibility. Zendesk values diversity and encourages applications from individuals of all backgrounds, emphasizing its commitment to inclusivity in the workplace.

Zendesk is seeking a motivated Digital Sales Representative to join their new team, focusing on enhancing customer experience through inbound sales for new and existing clients. Candidates should have a strong sales background, preferably in Software/SaaS, and will be responsible for responding to leads, resolving customer inquiries, and becoming product experts to assist in informed purchasing decisions. The role requires fluency in French and English, at least one year of sales experience, and the ability to thrive in a fast-paced environment while meeting specific performance metrics. The position entails a hybrid work model, demanding four days in-office presence, with training initially requiring visits to a Zendesk location. Zendesk emphasizes a commitment to diversity and inclusion in hiring practices and offers reasonable accommodations for applicants with disabilities.

Zendesk is hiring a motivated Digital Sales Representative to join a new team focused on enhancing customer experiences for both new and existing clients. In this role, the representative will become a product expert, helping customers navigate their purchasing decisions through various communication channels. Ideal candidates should have a strong sales background, particularly in software/SaaS, and possess excellent organizational and communication skills. The position requires in-office work three days a week and emphasizes a hybrid work environment that fosters collaboration. Zendesk values diversity and is committed to an inclusive workplace, encouraging individuals from various backgrounds to apply.

Zendesk is seeking a Staff Data Scientist to join their Abuse Prevention team, focusing on developing machine learning and AI techniques to identify abusive activities. Key responsibilities include analyzing user data for abuse patterns, developing detection models, improving spam detection accuracy, and creating monitoring dashboards. The role requires an advanced degree and over five years of relevant experience in areas like fraud detection, with strong programming and communication skills. Preferred qualifications include experience with anomaly detection systems, knowledge of cybersecurity, and familiarity with real-time data processing. The position is hybrid, based in Lisbon, Portugal, allowing flexibility for remote work while fostering team collaboration.

Zendesk is seeking an experienced engineering leader to take charge of software development teams for their Support product, emphasizing collaboration with the Product Development team. The role involves leading multiple engineering teams, enhancing agent experiences, mentoring engineers, and working alongside product management to influence the product vision. Candidates should possess strong leadership skills, empathy, and experience in software development, particularly with web applications and agile practices, with a minimum of 10 years in the field. Preferred qualifications include familiarity with frontend technologies, experience in operational excellence, and defining service-level indicators. Zendesk promotes a hybrid working model and is committed to diversity and inclusion within the workplace.

Zendesk is seeking a Director of Product Design to lead design efforts in their Omnichannel Contact Center and Workforce Management areas, focusing on creating customer-centric and impactful solutions. The role involves providing strategic direction and supporting design teams, fostering a high-performing and inclusive culture. Key responsibilities include developing design strategies, collaborating with executive leaders, and driving innovation within the organization. Candidates should have a solid background in defining design strategies that influence business outcomes, exceptional communication skills, and experience leading sizeable teams. The position is hybrid, requiring some in-office presence, and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is a service-first CRM company focused on enhancing customer relations through customizable software. They are seeking a Senior Golang Software Engineer to lead technical growth and innovation within their product, utilizing technologies such as Golang, Docker, AWS, and PostgreSQL in an Agile environment. Responsibilities include collaborating with stakeholders, mentoring team members, and driving architectural decisions while maintaining high-quality code. The ideal candidate will have expertise in backend technologies, experience with large-scale software designs, and strong interpersonal skills. Zendesk promotes a flexible hybrid work model and is committed to diversity and inclusion in the workplace.

The job of a Marketing Automation Specialist involves executing and optimizing automated workflows for email and in-product messaging campaigns, with a focus on enhancing customer engagement and retention. Key responsibilities include building and monitoring campaigns, managing marketing automation platforms, analyzing performance metrics, ensuring compliance with data regulations, and maintaining accurate segmentation lists. Ideal candidates should have at least two years of experience in marketing automation, familiarity with tools like Marketo or HubSpot, and possess strong analytical skills. Preferred qualifications include experience in A/B testing, multilingual campaign workflows, and understanding lifecycle marketing strategies. The position is hybrid and requires the candidate to be located in Mexico City or Mexico State, embodying Zendesk's commitment to inclusivity and flexible work environments.

Zendesk is seeking a Software Engineer to join a new team focused on leveraging AI to enhance customer service. The role involves developing TypeScript-based services or modern React applications, participating in agile development processes, and fostering a customer-centric mindset within the team. Candidates should have experience in languages like TypeScript, JavaScript, or Ruby, familiarity with AI feature implementation, and a collaborative attitude. Preferred qualifications include a degree in Computer Science, experience with Content Management Systems, and knowledge of modern web technologies such as Docker and Kubernetes. Zendesk emphasizes diversity and inclusion and enforces a hybrid work model to foster team connections while allowing remote work flexibility.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance through various communication channels, effectively addressing customer needs while delivering an exceptional support experience. The role is hybrid, allowing flexibility to work from home and in the Lisbon office, with responsibilities including resolving customer issues, managing escalations, and empowering users through a knowledge base. Candidates must possess at least four years of technical support experience, fluency in English and German, and strong communication and organizational skills. Zendesk champions an inclusive work environment, emphasizing diversity and providing necessary accommodations for applicants with disabilities. Overall, the company values a collaborative culture, offering opportunities for learning and connection amongst its globally distributed team.

Zendesk is looking for a Senior Business Systems Analyst (BSA) to enhance platform product delivery within the Engineering and Integration Shared Services team, which is essential to the company's technology and operational strategy. The role involves working on business-critical applications and ensuring that business requirements are accurately communicated between users, engineering, and QA teams. Candidates should have over five years of relevant experience, an understanding of SaaS platforms, expertise in Agile methodologies, and strong analytical skills. Responsibilities include managing a project portfolio, leading requirements gathering, and ensuring quality assurance before deployment. The position also requires mentoring junior team members and involves a hybrid working model, requiring in-office attendance three days a week.

Zendesk is looking for a Platform Product Manager to lead product delivery and achieve strategic outcomes for the Engineering and Integration Shared Services (EISS) team. The role involves managing the product backlog for critical applications, collaborating with various teams, and ensuring product initiatives align with business objectives and customer needs. Candidates should have a background in Computer Science or related fields, at least five years of product management experience, and strong analytical and communication skills. The position requires a deep understanding of platform engineering and Agile practices, along with the ability to prioritize features effectively. Additionally, Zendesk promotes diversity and inclusion in the workplace and offers a hybrid working model while providing a competitive salary range for the role.

Zendesk is seeking a Senior Business Systems Analyst to optimize Slack Enterprise Grid and other collaboration tools within the organization. This role involves leading the development and execution of strategies for these tools, focusing on enhancing workflows, cross-functional collaboration, and driving process improvements while ensuring compliance with security and data policies. Key responsibilities include managing governance frameworks, leading change initiatives, and analyzing tool usage to improve performance based on user feedback. The ideal candidate should have over six years of experience in business systems analysis or IT project management, with specific expertise in Slack and project management software. Zendesk offers a hybrid work environment and is committed to diversity, equity, and inclusion within the workplace.

Zendesk is looking for a Staff Engineer to join their Apps & Extensibility team in Pune, requiring a hybrid work arrangement that includes three days on-site. The ideal candidate should have 7+ years of software development experience, particularly with Ruby on Rails, JavaScript, TypeScript, and cloud technologies, along with strong problem-solving and critical thinking skills. Responsibilities include producing high-quality code, mentoring juniors, leading solution designs, and ensuring adherence to best engineering practices. The role requires effective communication with team members and stakeholders and a proactive approach to improving processes and infrastructure. Zendesk emphasizes its commitment to diversity and inclusion, encouraging applicants from various backgrounds to apply.

Zendesk is looking for a Senior Staff Snowflake Database Architect to join their "Zendesk Analytics Prototyping" (ZAP) team, which focuses on enhancing the company's business intelligence framework through AI-driven insights and metrics. The role focuses on designing and optimizing the OLAP product data domain using Snowflake, collaborating with various teams to create scalable solutions for internal and external analytics. Responsibilities include maintaining OLAP data models, ensuring data governance and quality, and adopting new Snowflake capabilities to drive cloud data innovation. Candidates should have at least eight years of experience in data engineering, specialize in Snowflake architecture, and possess strong skills in OLAP modeling and data governance. Zendesk promotes a hybrid work model and is committed to fostering an inclusive and diverse workplace.

Zendesk is looking for an experienced Web Developer to enhance its intranet and search platform, focusing on content publishing and employee experience. The role involves managing intranet content, implementing Algolia Search, and optimizing search performance, while collaborating across teams to deliver quality solutions. Candidates should have a background in intranet/web development, content management systems, and a strong problem-solving capability in a fast-paced environment. Basic qualifications include over four years of experience with intranet tools, web content publishing, and relevant technical skills, while preferred qualifications include knowledge of UI/UX principles and analytics tools. The position is hybrid, requiring periodic in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for an Enterprise Account Executive focused on driving growth in its SaaS offerings through relationship-building and innovative solutions. The role involves acquiring new enterprise customers, optimizing account revenues, and nurturing key relationships to enhance retention and satisfaction. Applicants should have at least eight years of B2B sales experience, a proven sales target history, and strong skills in managing complex sales cycles with C-level executives. Zendesk values diversity and inclusivity in its hiring practices and promotes a hybrid work environment. The company also provides reasonable accommodations for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for managing the technical and competitive aspects of the sales cycle, focusing on selling to high-level executives and ensuring a strong technical connection between the sales team and prospects. The role requires a combination of sales expertise and technical knowledge, particularly in areas such as AI in customer service and web technologies. Ideal candidates should have over 5 years of presales experience, excellent communication skills, and the ability to develop effective solutions based on client needs. The position is hybrid, allowing for both in-office presence and remote work, and it emphasizes collaboration, learning, and connection. Zendesk promotes diversity and inclusion in the workplace and is committed to providing accommodations for applicants with disabilities.

Zendesk is seeking a motivated designer to join its international Garden Design Systems team, which focuses on enhancing customer experiences driven by AI. The ideal candidate should have 2-4 years of professional design experience, a strong grasp of UI patterns, and a commitment to accessibility and localization. Key responsibilities include contributing to the growth of the design system, documenting component usage, collaborating with cross-functional teams, and maintaining design documentation. Preferred qualifications include design systems experience, alongside skills in motion design and a remote-first work environment. Zendesk emphasizes a hybrid working model that fosters collaboration and inclusivity while accommodating diverse employee backgrounds and experiences.

Zendesk is looking for a Senior People Partner based in Pune, India, to support its expanding presence in the APAC region, specifically focusing on the Product Development team. The ideal candidate will possess strong relationship-building skills, a commercial mindset, and prior experience in establishing operations in India, which is crucial for driving effective HR initiatives locally. Responsibilities include scaling operations, ensuring compliance with local laws, providing employee relations support, and driving a culture of performance within the organization. The role involves collaboration with senior leaders and working closely with global HR teams to implement various projects and support local employee needs. Zendesk emphasizes its commitment to diversity, equity, and inclusion while promoting a flexible hybrid work environment.

The job description outlines the role of a Manager in the Global Scaled Customer Success organization, focusing on leading a team of Customer Success Managers (CSMs) to enhance customer experience and retention. Responsibilities include mentoring associates, driving team performance, engaging with other departments, and participating in strategic planning and goal setting. Candidates should have customer success experience, management skills, and be proficient in tools like Zendesk and SFDC. The position requires a blend of leadership, problem-solving, and the ability to foster a positive work environment. The role is based in Austin, TX, offers a hybrid work model, and comes with a competitive salary range along with potential bonuses and incentives.

Zendesk is seeking an experienced software engineer specializing in frontend development, particularly with JavaScript, TypeScript, and React, for a hybrid role based in Pune. The position involves leading the design and development of scalable frontend features for Agent Workspace, a crucial product that enhances the customer support experience. Candidates should have 4 to 7 years of experience in frontend development, strong knowledge of application architecture, and a commitment to coding best practices. The role includes collaboration with cross-functional teams, mentoring junior engineers, and addressing performance and accessibility issues in the product. Zendesk promotes an inclusive work culture and offers flexible working arrangements, emphasizing its commitment to diversity and equal opportunity in hiring.

Zendesk is a rapidly growing SaaS company with a global presence, focusing on customer service, communication, and CRM solutions. The role of Manager for the Sales Development team involves recruiting, training, and leading a group of Sales Development Representatives (SDRs) while shaping the SDR program as it expands from Lisbon. Ideal candidates should have a successful track record in building teams, sales experience (preferably in SaaS), and the ability to consistently meet or exceed sales quotas. The position requires a collaborative mindset and excellent communication skills, along with a drive for career development and innovation in processes. Zendesk promotes a hybrid work environment, emphasizing inclusivity and equal opportunity for all employees.

The job description for a Senior AI Sales Specialist at Zendesk outlines key responsibilities, including driving the growth of AI products and collaborating with Core Account Executives to achieve sales targets in the APAC region. The role demands building strong customer relationships, providing value-driven solutions, and leading AI proof of concepts while identifying cross-sell opportunities. Candidates should possess in-depth knowledge of AI technologies, excellent communication skills, and a proven sales track record, particularly in Conversational AI or customer experience solutions. The position allows for flexible remote work, with opportunities for in-person collaboration at Zendesk offices. Zendesk emphasizes its commitment to a diverse and inclusive workplace, encouraging individuals from various backgrounds to apply.

Zendesk is seeking a Product Security Manager for their Pune team, which requires relocation and a hybrid work schedule of three days on-site. The Product Security team focuses on securing applications and emphasizes collaboration with engineers throughout the software development process. The role involves leading the Pune team, developing staff, and enhancing security practices, while also addressing incidents and investigations. Candidates should have 7-10 years of experience in security roles, particularly in application security, along with strong interpersonal skills and a solid understanding of SaaS development. Preferred qualifications include security certifications and involvement in security communities, while Zendesk promotes a diverse and inclusive workplace environment.

Zendesk is seeking individuals for a sales role focused on enhancing customer experience and generating new business opportunities, particularly in the mid-market and Fortune 500 sectors. Candidates should be risk-takers, passionate about SaaS and customer service, with a proven track record of success in sales or academics. Responsibilities include generating leads, collaborating with Account Executives, engaging with senior executives, and building account strategies to meet monthly quotas. Required qualifications include past sales experience, strong communication skills, a bachelor's degree, and the ability to multitask effectively. Zendesk promotes a hybrid work environment allowing flexibility while fostering diversity and inclusion within its workforce.

Zendesk is seeking a skilled Technical Account Manager (TAM) for its UK team, responsible for developing customer strategies to enhance both customer and employee experiences. The TAM will collaborate with various client teams to provide guidance on implementation methodologies, suggest technical solutions, and understand the client's business strategies, without directly performing implementations themselves. This role emphasizes relationship building across different teams within Zendesk and requires strong communication skills as well as expertise in service management and customer experience. The position supports a hybrid work model, allowing team collaboration at the office while also offering flexibility for remote work. Additionally, Zendesk prioritizes inclusivity and is committed to providing equal employment opportunities regardless of various personal characteristics.

Zendesk is seeking both early-career and experienced software engineers to join its Product and Engineering team in Kraków, Poland, with a hybrid work model. The role involves collaboration with global team members to develop scalable products, including coding, testing, and deploying to production. Ideal candidates should possess a passion for solving large-scale challenges, technical skills in one or more languages, and experience in building scalable systems. Zendesk emphasizes a culture of diversity, equity, and inclusion, aiming to ensure that all employees feel valued and supported in their work. The company offers a flexible work environment, opportunities for personal and professional growth, and a competitive salary range for the position.

Zendesk seeks a Senior Business Systems Analyst with a strong background in Salesforce to manage key projects from discovery to implementation. The role involves collaborating with Go-To-Market Operations and Professional Services teams, leading initiatives on the Salesforce.com platform, and integrating third-party applications. Candidates should have at least 5 years of relevant experience, particularly in SaaS solutions, and possess a Salesforce Administrator Certification. Preferred qualifications include additional Salesforce certifications, experience with Zuora Billing, and familiarity with tools like Jira and Workato. This position is hybrid, requiring some in-office attendance in either Karnataka or Maharashtra, and aligns with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Business Systems Analyst for a hybrid role that requires a relocation to Pune and a commitment of three days a week in the office. The ideal candidate should have a strong background in Salesforce, with experience in implementing SaaS solutions and managing projects related to Go-To-Market Operations and Professional Services. Responsibilities include gathering requirements, designing solutions, collaborating with a global team, and ensuring successful implementation and testing on the Salesforce platform. Candidates must possess a Bachelor's degree or equivalent, Salesforce Administrator Certification, and at least 2-4 years of relevant experience, while additional certifications and experience with SaaS selling models are advantageous. Zendesk emphasizes a flexible work environment and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Threat Monitoring and Response Engineer for a hybrid position that requires working three days in the office located in Pune. The ideal candidate will possess strong analytical and communication skills, focusing on Threat Hunting and Incident Response programs to safeguard Zendesk and its customers. Responsibilities include developing threat hunting processes, managing cyber security investigations, and contributing to automation tools while engaging with the cyber security community. Required qualifications include over three years of information security experience and familiarity with global cloud environments and scripting languages. Zendesk promotes a diverse workplace and encourages applicants from all backgrounds, with a commitment to equal opportunity employment and inclusion.

The Senior Technical Architect at Zendesk will develop customized technical solutions that meet unique customer needs, focusing on effective Zendesk functionalities. Key responsibilities include leading the technical delivery of customer implementation projects, configuring services in AWS environments, and mentoring junior team members. The role requires managing multiple projects concurrently while ensuring alignment between customer objectives and technical designs. Candidates should have extensive experience in contact centers, cloud solutions, and backend programming, as well as strong communication skills for articulating complex concepts. Zendesk emphasizes a hybrid work model, promoting collaboration while providing flexibility for remote work.

Zendesk is seeking a Senior DevOps Engineer for its Deploy team, focusing on enhancing deployment tools and infrastructure for over 1,000 engineers. The mission is to simplify deployment processes, ensuring that engineering teams can release software with confidence, leveraging AI for automation and reliability. Key responsibilities include building and managing deployment infrastructure, defining best practices, developing Kubernetes automation, and monitoring system reliability. Candidates should have strong DevOps experience, knowledge of container technologies like Kubernetes, coding skills, and familiarity with automation tools. Zendesk offers a flexible hybrid work model, opportunities for professional growth, and comprehensive benefits, in addition to a commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Salesforce developer to enhance and maintain their Salesforce platform, with guidance from seasoned team members. The role requires a self-starter who is eager to learn and improve their skills in Salesforce development, focusing on building features such as Apex classes, Lightning Components, and ensuring high coding standards. Key responsibilities include collaborating in Agile and SCRUM teams, working with integrated applications, and contributing to technical documentation. Candidates should have over seven years of Salesforce experience, proficiency in related technologies, and the ability to communicate effectively with cross-functional teams. This position is hybrid, requiring onsite attendance part of the week in Karnataka or Maharashtra, and Zendesk is committed to fostering a diverse and inclusive workplace.

Zendesk is hiring a Senior Data Platform Engineer for their Enterprise Data & Analytics team, requiring a hybrid work schedule with three days in the office in Pune. The role involves building and maintaining key components of the Zendesk Data Platform, focusing on reporting and analytics, while adhering to Agile methodologies and engineering best practices. Responsibilities include designing scalable data infrastructure, managing ETL integrations, implementing CI/CD pipelines, and collaborating with team members on solutions to technical challenges. Required qualifications include over four years of data engineering experience, expertise in cloud databases, and proficiency in programming languages like Python. Zendesk promotes a diverse and inclusive work environment and provides flexible hybrid working options alongside a commitment to equal opportunity employment.

Zendesk is seeking a Senior Data Engineer for their Enterprise Data & Analytics team, with responsibilities including developing data warehouse solutions primarily using BigQuery and Snowflake, and working three days a week in the Pune office. The role involves collaboration on data product design, implementing enterprise data warehouses, optimizing data pipelines, and enhancing data quality. Candidates should have over five years of experience in data engineering, data modeling, SQL, and cloud databases, as well as proficiency in programming languages like Python. Preferred qualifications include hands-on experience with Snowflake, deep knowledge of data modeling techniques, and demonstrated experience in business domains like finance and sales. Zendesk promotes a hybrid work environment that balances remote flexibility with in-office collaboration and is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Engineer for their Enterprise Data & Analytics team, which offers a hybrid work model that requires three days a week in the office in Pune. The role involves collaborating in an Agile environment to develop curated data products, focusing on Data Warehouse solutions using tools like BigQuery and Snowflake as well as technologies such as dbt and Airflow. Key responsibilities include collecting business requirements, designing data models, implementing ELT pipelines, and building analytics solutions for various business domains. Candidates should have over five years of experience in data engineering, data modeling, SQL, and cloud databases, along with strong skills in Python and integration with third-party APIs. Zendesk is committed to diversity and inclusion in hiring, accommodating individuals with disabilities and veterans.

Zendesk is seeking a Group Product Manager to enhance their analytics tool, Zendesk Explore, which serves a large customer base with complex reporting capabilities. The role involves leading a team of Product Managers, driving product development, and collaborating with global teams to meet customer needs. Candidates should have extensive experience in API, data, analytics, and people management, along with the ability to innovate and exceed customer expectations. The position is based in Krakow, offering a hybrid work model that combines in-office collaboration with remote flexibility. As an equal opportunity employer, Zendesk is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that support billions of user interactions daily. The role includes building and managing a proxy tier, overseeing a global CDN platform, and collaborating with experienced engineers to enhance user experiences. Candidates should bring over five years of experience in DevOps roles and knowledge of edge-related technologies, along with hands-on expertise with Linux, Docker, Kubernetes, and AWS. Preferred qualifications include strong problem-solving skills, documentation abilities, and familiarity with modern SaaS applications and observability tools. The position offers a hybrid work model and a competitive salary range, reflecting Zendesk's commitment to inclusivity and diversity in the workplace.

The job position is for a Manager in the Global Scaled Customer Success organization based in Austin, TX, requiring in-office work for over three days a week. The role involves leading a team of Customer Success Managers (CSMs) to enhance customer experience, drive adoption, optimize retention, and mentor early-career professionals. Key responsibilities include team leadership, collaboration with various departments, strategic planning, and performance management, utilizing tools like Salesforce and Gainsight. The position demands experience in customer-facing roles, strong analytical skills, and the ability to motivate and mentor a diverse team. The compensation range is between $147,000 and $221,000, with a hybrid working model that promotes both in-office and remote work.

Zendesk is seeking a Customer Success Strategy & Operations Manager to join their Customer Success Strategy & Automation Team, which aims to enhance customer value, adoption, and retention through tooling and automation. The role involves driving the strategy and optimization of the Gainsight platform to facilitate scalable engagement for the Customer Success team. Key responsibilities include designing automated workflows, collaborating with IT and data analytics teams, and creating dashboards for leadership insights. Candidates should have extensive experience with Gainsight in a B2B SaaS environment, strong project management skills, and the ability to translate business needs into system solutions. The position offers a hybrid work model and competitive compensation, while reaffirming Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Product Design Manager to lead and mentor a design team in Pune, India, focusing on enhancing customer and employee experiences through innovative software. The role entails managing various design projects, fostering collaboration among cross-functional teams, and shaping the local design culture while maintaining high-quality standards. The successful candidate will have at least five years of experience in product design, with a background in managing and coaching designers, as well as knowledge of SaaS and enterprise software. The position requires strong communication skills and the ability to build and scale teams in a distributed setting. Zendesk prioritizes diversity and inclusion in its hiring practices and offers a hybrid working model that balances in-office collaboration with remote flexibility.

The Solutions Consultant at Zendesk plays a vital role in managing the technical aspects of the sales cycle, requiring both sales focus and technical expertise. This position involves collaborating with Sales, Marketing, and Product Managers to communicate technical information to prospects and maintain strong relationships with customers. Candidates should have over three years of presales experience, fluency in German, knowledge of web technologies, and excellent problem-solving and interpersonal skills. Preferred qualifications include experience with enterprise software solutions, understanding AI's impact on customer service, and domain expertise in various industries. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by serving as the technical link between the sales team and prospective clients. This position requires a blend of sales focus and technical expertise to effectively communicate the benefits of Zendesk's software to various market segments. Applicants should have over three years of presales experience, fluent business French, and familiarity with web technologies and SaaS applications. Desired qualifications include knowledge of customer service software, AI technologies, and experience leading customer proof of concepts. The role offers a hybrid work model, balancing on-site team interactions with the flexibility of remote work, while emphasizing Zendesk's commitment to diversity and inclusivity in the workplace.

The Solutions Consultant role at Zendesk involves managing all technical and competitive elements of the sales cycle, aiming to connect with various market segments and senior executives. Candidates should possess over three years of presales experience, familiarity with web technologies, and solid interpersonal and communication skills. Responsibilities include scoping and executing proofs of concept, understanding customer needs, and ensuring customer satisfaction through effective technical support. Zendesk promotes a collaborative and inclusive workplace, offering flexible work arrangements and prioritizing diversity. The position is based in Mexico City or Mexico State and includes some travel, with a focus on leveraging technology to enhance customer service.

Zendesk is seeking an Advocacy Manager to enhance the effectiveness of its Advocacy team by fostering collaboration, defining success metrics, and communicating progress to leadership. The role emphasizes coaching team members to meet performance targets while managing customer issues and contributing to the continuous improvement of support processes. Candidates should have a bachelor's degree and at least six years of experience in technical support supervision, including skills in mentoring and metrics utilization. The position requires a clear customer focus, adaptability, and excellent communication skills, as well as familiarity with SaaS environments and related technologies. This hybrid role involves working partly in the office and comes with a competitive salary range, bonuses, and the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, responsible for advancing the company’s Service narrative and go-to-market (GTM) initiatives. The role involves researching market insights, developing messaging and positioning, and collaborating with various internal teams to drive strategic frameworks and assets. Candidates should have 4-6 years of experience in Product Marketing within software, particularly SaaS and Customer Experience sectors, alongside strong storytelling and analytical skills. The position offers a competitive salary range of $123,000 to $220,000, based on experience and capabilities, along with potential bonuses and benefits. Zendesk emphasizes a hybrid work model and commitment to diversity and inclusion in the workplace.

Zendesk is looking for an experienced Director of Finance Applications to lead a high-performing team managing essential financial processes in areas such as Quote to Cash, Record to Report, and Procure to Pay. The ideal candidate should have over ten years of experience in finance systems, with at least five years in leadership, and familiarity with various financial applications including Zuora, NetSuite, and Coupa. Responsibilities include team leadership, process optimization, strategic business partnership, and ensuring the smooth operation and integration of financial systems. The position requires strong problem-solving and communication skills, as well as experience in scaling operations in a fast-paced environment. The role is hybrid, requiring some in-office attendance, and offers a competitive salary range along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Manager for its Observability team, focusing on ensuring customer trust through reliability and availability of products in the EMEA region. This role involves building tools and strategies for observability, influencing engineering priorities, and enhancing customer experiences. The ideal candidate will have over three years of product or engineering leadership experience, specifically in observability and site reliability engineering, along with strong problem-solving skills. Preferred qualifications include the ability to lead amidst uncertainty, make data-driven decisions, and promote a supportive developer community. Zendesk emphasizes a hybrid work environment, promoting collaboration while allowing remote flexibility, and values diversity and inclusion in its hiring practices.

Zendesk is looking for a customer-focused specialist to join their Digital Programs and Customer Success team. The role involves creating and delivering engaging digital content, such as webinars and video tutorials, to enhance customer adoption and satisfaction. Responsibilities include collaborating with program managers, hosting live sessions, and using feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and familiarity with digital content tools. This hybrid position requires being based in Mexico City or Mexico State, with part of the week spent in-office.

Zendesk is looking for a Senior Manager to oversee the operations of its Cyber Defense Fusion Center in the APAC region, focusing on a follow-the-sun model for cybersecurity. The role requires strong leadership, strategic thinking, and collaboration with multi-functional teams to enhance cybersecurity measures and incident response. Responsibilities include mentoring cybersecurity professionals, developing incident management strategies, utilizing threat intelligence, and ensuring compliance with cybersecurity regulations. Candidates need at least 10 years of experience in cybersecurity management, with expertise in cloud security, and must be willing to relocate to Pune for a hybrid work model. The company emphasizes an inclusive work culture and offers opportunities for early hires to shape the development center's future.

The Scaled Customer Success Associate Program at Zendesk offers recent graduates the chance to establish a foundation in customer success while developing technical skills related to Zendesk's solutions, including AI tools. Participants will undergo structured onboarding, engage in hands-on customer sessions, and collaborate with various teams to help customers realize the full potential of Zendesk's offerings. The program emphasizes mentorship, global collaboration, and the development of both technical and interpersonal skills. Ideal candidates should have a relevant degree, strong communication abilities, and a proactive mindset, along with a willingness to learn and adapt in a dynamic environment. Zendesk promotes a flexible hybrid work model and is committed to fostering diversity and inclusion within its workforce.

Zendesk is seeking a seasoned Product Manager for a hybrid role that requires relocation to Pune and involves both remote and on-site work. The Product Manager will be responsible for defining and executing the strategy for the global admin experience across all Zendesk products, focusing on AI-driven insights to enhance customer satisfaction. Key responsibilities include leading cross-functional collaboration, developing product roadmaps, engaging with customers, and driving key performance indicators related to product delivery and business impact. The ideal candidate should have over five years of product management experience in a SaaS environment and demonstrate strong leadership, technical acumen, and analytical skills. Zendesk emphasizes a commitment to diversity and inclusion and provides a flexible and fulfilling work environment.

Zendesk is seeking a Senior Software Engineer to enhance their use of AI to improve customer service, specifically through the development of conversational AI agents. The role involves shaping and developing Ruby on Rails and TypeScript services, mentoring junior engineers, and fostering a customer-centric team approach. Applicants should have over three years of experience in relevant programming languages and AI feature integration, along with a strong foundation in systems design. Ideal candidates will have experience in high-volume environments and container orchestration, and they should embody an open-minded and inclusive mentality. Zendesk is committed to fostering diversity and inclusion in the workplace and supports a hybrid work model to encourage collaboration and flexibility.

The Solutions Consultant role at Zendesk involves managing the technical and competitive aspects of the sales cycle, requiring a combination of sales focus and technical proficiency. Candidates should have over three years of presales experience and familiarity with web and scripting technologies, as well as the ability to map customer needs to software solutions. Effective communication and problem-solving skills are essential for presenting technical information to diverse audiences, including senior executives. Desired qualifications include experience with SaaS applications, customer service technologies, and an understanding of AI's impact on the customer service sector. Zendesk promotes a diverse and inclusive work environment, offering flexible work arrangements and a commitment to community engagement and employee well-being.

Zendesk is seeking a Senior SEO Specialist to enhance its online presence and improve organic search rankings for its .com website. The role involves conducting SEO research, implementing data-driven strategies, collaborating with various teams, and analyzing website performance using tools like Google Analytics and SEMrush. Candidates should have over five years of SEO experience, proficiency in SEO tools, and strong analytical and communication skills. A bachelor’s degree in a related field is required, along with preferred knowledge of HTML, CSS, and content management systems. The position offers a hybrid work model and an annual salary range between $85,000 to $127,000, with additional bonus and benefits.

Zendesk is seeking an experienced Paralegal to enhance its legal team, particularly in the litigation function, reporting directly to the Sr. Counsel, Litigation. This role involves extensive collaboration across various internal departments and focuses on managing legal processes such as subpoenas, legal holds, and case management. Candidates should possess a bachelor's degree or paralegal certification, with at least five years of litigation paralegal experience, strong organizational skills, and the ability to effectively communicate across teams. The position offers a hybrid work environment, allowing flexibility while requiring some in-office attendance. Zendesk promotes a commitment to diversity, equity, and inclusion in its hiring practices and workplace culture.

Zendesk is a customer experience (CX) platform focused on customer obsession and aims to ensure customers see value in its solutions. The CX programs team is responsible for maintaining high standards in service delivery, facilitating product adoption, and enhancing customer value across the organization. To achieve these goals, the team works closely with various departments, developing frameworks and leading cross-functional initiatives to improve customer health and satisfaction. Candidates for roles within this team should have over 12 years of experience in CX delivery, ideally in leadership positions within technology or SaaS environments, alongside a strong understanding of best practices and financial acumen. Zendesk promotes a diverse and inclusive work environment, offers flexible work arrangements, and provides a competitive salary range for potential candidates.

Zendesk is looking for a Senior Staff Software Engineer to join its full-stack team in Pune, emphasizing a mix of remote and on-site work. The role requires the candidate to take charge as a technical leader, delivering high-quality solutions, mentoring engineers, and overseeing project success while applying deep technical knowledge to solve large-scale business needs. The ideal candidate should have over 12 years of experience, strong proficiency in Ruby on Rails, and a background in distributed computing and scalable system design. Preferred skills include familiarity with relational databases like MySQL, experience with event-driven architecture using Kafka, and excellent communication abilities. The position offers a unique opportunity to contribute to the establishment of a Product Development Center of Excellence, shaping its culture and processes.

Zendesk is seeking a Senior Software Engineer for its Tasks and Automations team, focusing on developing new functionalities for its Employee Service initiative. The role requires a strong background in software engineering, specifically with over six years of experience and expertise in Ruby on Rails, relational data stores, GraphQL, and REST APIs. Candidates need to be effective communicators, proactive problem-solvers, and team players, contributing to software design, development, and deployment. This hybrid position requires relocation to Pune and involves collaboration across teams, as well as mentoring junior engineers. Zendesk promotes a diverse and inclusive workplace and encourages applications from individuals with varied backgrounds, emphasizing a supportive work culture that balances remote and in-office engagements.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing system that facilitates communication among administrators, agents, and end users. The role involves collaborating with design teams and developers to deliver high-quality projects, address user issues, and implement new features, while ensuring the platform remains flexible and secure. Candidates should have over four years of experience in software development, with proficiency in Ruby/RoR, React, and understanding of scalable systems, while also showing a commitment to teamwork and continuous improvement. Zendesk promotes a culture of collaboration, innovation, and flexibility, offering a hybrid working model and a comprehensive benefits package. The position offers opportunities for personal and career growth, working with a talented team to solve complex engineering challenges.

Zendesk is seeking a Senior BI Engineer to join their QA team, focusing on building impactful, customer-facing dashboards using data architecture and engineering skills. The role involves collaborating with cross-functional teams to ensure that dashboard development aligns with business goals and user needs. Responsibilities include designing dashboards with LookML, defining key business metrics, integrating data sources, optimizing data models, and maintaining ETL processes. Candidates should have over three years of relevant experience in data engineering or analytics, proficiency in Looker and SQL, and a strong understanding of data modeling principles. Zendesk offers a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to enhance customer experience through their software solutions. The role involves collaborating with Product Management and Engineering teams to execute a roadmap for a scalable customer and employee service system, and working closely with the AI Reporting and Analytics team to solve cross-functional issues. Responsibilities include leading company-wide programs, managing quarterly planning, tracking risks, and maintaining regular status updates, while fostering positive team relationships. Candidates should have experience in software program management, a strong grasp of AI and data analytics, as well as familiarity with technical project management tools and agile methodologies. Zendesk promotes a hybrid work environment that encourages both in-person collaboration and remote flexibility, and values diversity and inclusion in the workplace.

Zendesk is seeking a seasoned Sales Manager to enhance its Enterprise market presence by leading a dynamic sales team focused on B2B sales and revenue maximization. The ideal candidate should have at least 12 years of B2B sales experience, with a minimum of 7 years in sales management, preferably within the SaaS industry catering to Spanish-speaking countries in Latin America. Key responsibilities include hiring and coaching a high-performing sales team, driving growth through upselling and cross-selling strategies, and navigating complex sales cycles. The role requires strong forecasting capabilities, relationship building with C-suite executives, and the ability to adapt to market changes while inspiring the team towards success. Zendesk promotes a work culture centered on balance, diversity, inclusivity, and ongoing community engagement, with a hybrid working arrangement available to employees.

Zendesk is seeking a proactive Localization Technical Program Manager to join their Localization Program Management team, focusing on enhancing the experience of international users across their product portfolio, particularly AI features. The role involves building relationships with product teams, educating them on localization processes, and implementing scalable localization frameworks that ensure culturally appropriate AI-driven outputs. Required qualifications include a Bachelor's degree related to linguistics or computer science, over five years of localization program management experience, and familiarity with software development and internationalization standards. Zendesk offers benefits such as flexible working hours, a hybrid work environment, and opportunities for professional development and bonuses. The company values diversity and inclusion in the workplace and encourages qualified individuals to apply regardless of their background.

Zendesk is looking for a Demo Architect to develop and maintain centralized demo environments and assets for its Sales and Solutions Consulting teams. The role requires a blend of technical proficiency and creativity to create effective demos that meet business needs, leveraging tools like AI and low-code development for efficiency. Key responsibilities include designing demo environments, collaborating with stakeholders, translating business processes into demos, and producing demo guides and videos. Candidates should have over five years of relevant experience, strong knowledge of web technologies and APIs, and a passion for technology and AI advancements. The position offers a competitive salary range of $146,000 to $220,000, along with the opportunity for bonuses and a flexible hybrid work environment.

The job role is for a Senior AI Sales Specialist at Zendesk, focusing on driving the adoption and growth of AI products across North America. Responsibilities include achieving sales quotas, collaborating with the core sales team, and building strong customer relationships using a value-based selling approach. The specialist will act as a subject matter expert for AI solutions, fostering sales enablement initiatives and leading customer engagement efforts. Key qualifications include proven experience in quota-carrying sales roles, excellent communication skills, and a willingness to travel. The position offers an annualized On Target Earnings (OTE) range of $189,000 to $283,000, emphasizing the company's commitment to diversity and providing a flexible work environment.

Zendesk is looking for a detail-oriented Localization Engineer to enhance their software products' global reach and user experience through effective localization operations. The ideal candidate should have a strong background in localization best practices, proficiency in programming languages such as Python and Perl, and experience with localization tools and file formats. Key responsibilities include developing localization workflows, collaborating with various teams to solve technical issues, maintaining translation projects, and staying abreast of industry trends. The position offers full project ownership, a dynamic work environment with flexible hours, and opportunities for professional growth. Zendesk emphasizes an inclusive workplace culture and provides reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior Sales Operations Lead for its Global SMB segment, with a focus on enhancing and leading sales processes across core regions. The role involves serving as a key partner to the VPs of Sales, contributing to sales strategy, and championing operational excellence. Candidates should have at least seven years of experience in a similar role, preferably in a high-growth SaaS environment, and be adept at data analysis and financial modeling. The position offers an annual salary range of $145,000 to $217,000, with additional potential for bonuses and benefits. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

The Customer Success Manager (CSM) at Zendesk plays a vital role in helping customers achieve their business outcomes quickly through advanced Zendesk solutions. The primary objective is to ensure customers derive value from their investment, working with various stakeholders from executives to administrators. Key responsibilities include managing customer engagement, driving product adoption, and advocating for customer feedback within the company. The position requires a minimum of five years of relevant experience, particularly in customer success within the technology sector, along with strong interpersonal skills and the ability to influence across organizational levels. Additionally, Zendesk promotes a diverse and inclusive work environment and offers flexible work arrangements.

Zendesk is seeking a Senior Software Engineer to join their Core Services Packaging and Consumption team, focused on enhancing the purchasing and usage reporting experience. The role requires proficiency in Ruby and experience with the Rails framework, along with collaboration across teams to develop intuitive solutions and ensure code quality throughout the software development lifecycle. Candidates should have over four years of experience in Ruby, three years with JavaScript and React, and familiarity with databases, CI/CD systems, and API design. A customer-first mentality and eagerness to learn new technologies are also essential. The role offers a hybrid work experience, allowing for both onsite collaboration and remote work flexibility, while Zendesk promotes diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Engineer specializing in backend development for its Core Services Packaging and Consumption team, with a focus on enhancing feature adoption for customers. The candidate should have at least four years of experience in object-oriented languages like Scala or Java, and familiarity with domain-driven design, data analysis using SQL, and various databases such as MySQL or DynamoDB. Key responsibilities include collaborating across teams, ensuring code quality, championing best practices, and participating actively in code reviews and design discussions. A hybrid work model is in place, requiring some in-office attendance in Karnataka or Maharashtra, with an emphasis on flexibility and team collaboration. Zendesk prioritizes diversity and inclusion, offering equal opportunities and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to drive growth and build relationships within the SaaS space, focusing on acquiring new Enterprise customers and expanding existing partnerships. The role involves managing key customer relationships, leveraging data insights for prospecting, and developing territory plans to increase market share. Candidates should have at least 8 years of B2B sales experience, a proven track record of exceeding sales targets, and expertise in navigating complex sales cycles. The position offers an annual OTE of $290,000-$434,000, with a 50/50 pay mix between base salary and commission. Zendesk is committed to diversity and provides an inclusive work environment with a hybrid work model.

Zendesk is seeking a Senior Software Engineer to join its Core Services Packaging and Consumption team, focusing on improving the purchase and usage reporting experience. The role requires collaboration with product management and engineering teams to create simple solutions for complex problems, ensuring high code quality, debugging, and adherence to best practices. Candidates should have over four years of experience in Ruby, familiarity with databases like MySQL, and CI/CD systems, along with excellent communication skills and a customer-first mentality. Bonus skills include experience with JavaScript, React, AWS stack, and SaaS products. Zendesk emphasizes a hybrid work model, encouraging team collaboration while allowing flexibility for remote work, and is committed to fostering diversity and inclusion within its workforce.

Zendesk is looking for a strategic Content Program Manager to enhance its Digital Programs and Customer Success team, focusing on creating and managing impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, collaborating with various teams, and ensuring the delivery of multi-format content to engage customers effectively. Candidates should have over five years of experience in content management, possess strong project management abilities, and be well-versed in digital tools. The position offers a salary range between $113,000 and $169,000, with the potential for bonuses and benefits while supporting a hybrid work model. Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices and provides accommodations for individuals with disabilities.

Zendesk is looking for a Group Manager, Strategic Events to lead their Experiential Marketing team, focusing on the planning and execution of Tier 1 events, including a large customer conference and an executive summit. The position requires a visionary leader with over 7 years of event marketing experience and strong organizational and leadership skills. Key responsibilities involve strategizing event execution, mentoring a team, collaborating with various departments, and managing budgets and performance metrics. The role also includes innovation in event formats using digital technologies and representing Zendesk at industry events. The compensation for this position ranges from $126,000 to $190,000 annually, with a hybrid work environment that balances onsite collaboration with remote flexibility.

Zendesk is seeking an Implementation Consultant to join its Professional Services team, responsible for helping customers implement and optimize their Zendesk software. The role involves partnering closely with clients to align their business needs with Zendesk's capabilities, necessitating strong product knowledge, project management skills, and relationship-building abilities. Key responsibilities include overseeing projects, facilitating customer meetings, collaborating with internal teams, and contributing to continual improvements in methodologies. Applicants should have 4-6 years of experience in consulting or software implementation, strong communication skills, and problem-solving capabilities. The position offers a hybrid work experience and competitive compensation, promoting an inclusive workplace for all candidates.

The job description details the role of a Technical Architect at Zendesk, who is responsible for developing technical solutions tailored to customers' unique business needs. The architect will collaborate with a professional services team, engaging with clients to understand their functional and technical requirements while providing design leadership and documentation. Key responsibilities include conducting design sessions, producing technical documents, supporting development, conducting training, and maintaining communication with project managers. Candidates should have at least three years of related experience, technical knowledge, and proficiency in backend and frontend programming languages. The position is primarily remote, with opportunities for in-office collaboration, and the salary range for this role in Poland is zł157,000.00 to zł235,000.00.

Zendesk is seeking a Payroll Analyst for its Kraków, Poland office, offering a hybrid and full-time role focused on timely and precise payroll operations. Key responsibilities include managing payroll across EMEA, preparing month-end payroll activities, maintaining records, addressing employee inquiries, handling year-end activities, and identifying process improvements. Candidates should possess 1-2 years of experience in accounting or finance, along with 3-4 years in payroll; qualifications in payroll and advanced Excel skills are preferred. Zendesk promotes a collaborative and dynamic work environment, valuing contributions and encouraging professional growth. The company prioritizes diversity and inclusion, welcomes applications regardless of background, and offers a competitive annual salary range.

Zendesk is seeking a Senior Analyst in Product Analytics to analyze customer behavior and support strategic decisions for product development and market strategies. The role involves identifying customer needs through data analysis, tracking product consumption trends, and collaborating with engineering teams to ensure data consistency across the company. Candidates should have a background in quantitative fields, strong SQL knowledge, and experience with data visualization tools like Tableau or Looker. The position offers a salary range of zł146,000.00 to zł220,000.00, with the possibility of bonuses and benefits. This hybrid role requires some in-office attendance and promotes diversity and inclusion within the workplace.

The Platform Architect for Zendesk AI will oversee the technical and competitive elements related to AI customer engagement, requiring both sales acumen and technical proficiency. Candidates should have a successful history of selling to Enterprise or Mid-Market executives, showcasing the software's technical and business benefits. The role involves collaborating with various teams to serve as the technical link between sales and prospects, providing product demonstrations, workshops, and customer trial support. Preferred qualifications include experience in consulting, industry expertise, and a strong understanding of customer service software and API technologies. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics team, focusing on building and maintaining crucial components of the Zendesk Data Platform such as reporting and analytics. The role entails designing and developing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have over four years of data engineering experience, specifically with big data environments, cloud columnar databases like Snowflake, and proficiency in programming languages, primarily Python. The company promotes a hybrid work model, allowing employees to work partly on-site and partly remotely to foster collaboration and connection. Zendesk values an inclusive workplace and is committed to diversity, ensuring equal opportunity in employment.

Zendesk is a leading provider of customer experience solutions that focuses on enhancing customer support through platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement efficient customer service solutions. Key responsibilities include architecting scalable systems, leading technical strategies, providing mentorship, driving innovation, ensuring compliance, and engaging in pre-sales activities. The ideal candidate should have a degree in a relevant field, at least ten years of experience in solution architecture, and strong skills in designing solutions with specific technologies, including AWS and Zendesk. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid working environment.

Zendesk is seeking a Product Designer to enhance their email and ticketing platform, focusing on improving administrator workflows and agent experiences. The role involves designing scalable, user-friendly experiences and requires collaboration with cross-functional teams, including Product Management and Engineering. Candidates should have over five years of SaaS product design experience, particularly in enterprise UX, along with strong communication skills for stakeholder presentations. The position offers a hybrid working model, allowing for both in-office and remote work flexibility. The annual salary range for this role is between $150,000 and $226,000, with additional eligibility for bonuses and benefits.

The job opening at Zendesk seeks a collaborative and motivated individual to join its Technology Alliances team, focusing on managing technology partnerships in the LATAM region. The ideal candidate should possess strong relationship-building skills, emotional intelligence, and a proven track record in partnership management, particularly in the SaaS industry. Responsibilities include identifying and managing regional tech partnerships, supporting fellow partner managers, and engaging with the developer ecosystem to foster growth. Candidates should have a minimum of six years of relevant experience and be comfortable navigating both technical and business aspects of partnerships. Zendesk offers a flexible hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Global Campaign Marketing Manager to enhance demand campaigns focused on Employee Services, particularly targeting HR and IT buyer personas. The candidate should have a B2B SaaS marketing background and experience in developing content strategies and campaigns across different buyer journey stages. Key responsibilities include campaign development, cross-team collaboration, building global partnerships, and performance measurement and optimization. The role requires strong communication, organizational, and problem-solving skills, with a focus on creativity and data-driven analysis. This position operates primarily remotely, with some in-person collaboration required in Mexico City or Mexico State.

The Zendesk Scaled Success Associate Program offers an entry-level career opportunity for recent graduates to develop skills in customer success and engage with innovative tools like Zendesk AI. This immersive program includes comprehensive onboarding, hands-on customer engagement, and mentorship from experienced team members, facilitating both technical and interpersonal skill development. Participants will work directly with various customers, provide tailored solutions, and collaborate with different teams to enhance overall customer experience. Ideal candidates should possess a relevant degree, strong communication skills, a proactive mindset, and fluency in Portuguese and English. The role is based in São Paulo, Brazil, with a hybrid work model requiring three or more days in the office each week.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities, focusing on creating features that will benefit customers. The role involves collaborating with ML scientists, leading technical discussions, and improving the scalability and robustness of platforms. Candidates should have a strong background in Python or Ruby, at least 7 years of experience in large-scale application development, and familiarity with various technologies like RESTful APIs, Docker, and cloud platforms. Preferred qualifications include experience with Airflow, LLM evaluation tools, and machine learning libraries such as Pytorch. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Machine Learning Engineer to enhance AI/ML features for its customers, maintaining its positive culture. The role involves collaboration with ML Scientists to implement features, contribute to technical design discussions, and improve platform scalability. Required qualifications include proficiency in Python or Ruby, extensive experience with large-scale applications, and familiarity with MLOps practices. The preferred candidate would have experience with Airflow, LLM monitoring tools, and machine learning libraries like Pytorch. Zendesk promotes a hybrid work model and is committed to diversity, offering a fulfilling and inclusive workplace where flexibility and team collaboration are emphasized.

Zendesk is looking to hire a Senior Software Engineer for its Email Infrastructure team, which is responsible for maintaining the reliability and efficiency of the company's email services that handle over 1 billion emails monthly. The role involves shaping the future of the Email Platform, ensuring operational stability by monitoring systems, and collaborating with other engineers to enhance systems and resolve service issues. Candidates should have at least four years of software engineering experience, including two years in a DevOps or infrastructure role, and proficiency in programming languages such as Golang or Ruby. Familiarity with AWS services and observability tools like DataDog is preferred, along with a solid understanding of internet protocols and cloud systems. The position offers a hybrid work environment, a competitive salary range, and promotes a diverse, inclusive workplace.

Zendesk’s Global Marketing Operations team is looking for a skilled CDP Contact Strategist to enhance their data management capabilities. The role involves creating and managing customer segments, audiences, and activation workflows, with a strong emphasis on CDP administration and ensuring reliable data integrations. Candidates should have a technical background in Adobe Real-Time CDP, intermediate SQL skills, and experience with data governance and integration. Key responsibilities include collaborating with marketing teams, enforcing data compliance, optimizing audience performance, and providing training to users. The position requires candidates to be located in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility.

Zendesk is seeking an Engineering Manager to lead a full-stack team responsible for enhancing its ticketing systems, ensuring effective communication for admins, agents, and end-users. The role involves shaping the technical vision, driving product innovation, and maintaining a platform that is secure, scalable, and reliable for enterprise customers. The ideal candidate should have over five years of software engineering experience, strong leadership abilities, and expertise in backend technologies like Ruby on Rails, alongside familiarity with modern frontend technologies. The position requires attending the office in Kraków, Poland, for part of the week, supporting a hybrid work culture aimed at balancing in-person collaboration with remote flexibility. Zendesk fosters a collaborative environment focused on growth, career development, and inclusivity, aligning with its commitment to diversity in the workplace.

Zendesk aims to enhance customer experience through its products, which assist over 145,000 global brands in improving service quality. The company’s team is focused on utilizing machine learning and AI to reduce repetitive tasks for customer experience teams, allowing them to address more complex issues. The job role involves collaborating with engineers and machine learning specialists to develop high-quality products while ensuring clean, maintainable code and resolving production issues. Candidates should possess at least five years of software development experience, proficiency in core programming languages such as Ruby or Python, and a strong interest in machine learning technology. Zendesk promotes a flexible work environment with opportunities for professional growth, a positive impact on product features, and a commitment to diversity and inclusion.

Zendesk aims to enhance customer experience for over 145,000 global brands through innovative software solutions and intelligent problem-solving using machine learning (ML) and AI. The engineering team is tasked with developing high-quality ML products, working collaboratively with engineers and scientists, and supporting customer needs by tackling complex issues. Key responsibilities include writing clean code, resolving production issues, mentoring colleagues, and contributing to technical design discussions. The role requires at least seven years of experience in software development, proficiency in languages like Ruby, Python, or Java, and a passion for data engineering, especially within large-scale processing environments. Zendesk offers a supportive work environment in Lisbon and Krakow, emphasizing flexibility, professional development, and commitment to diversity and inclusion.

Zendesk is seeking a support expert to provide top-tier customer support for its Premier customers, acting as the main contact and support advocate. The role requires strong technical and communication skills to understand and resolve customer issues, provide guidance on APIs and SDKs, and manage escalations effectively. Ideal candidates should have extensive experience with Zendesk and enterprise software support, as well as a solid understanding of technical troubleshooting and architecture. Additional preferred skills include formal presentation abilities, innovative thinking, and proficiency in tools like GSuite and Slack, with knowledge of a secondary language being a plus. The position offers a hybrid working model, with a competitive salary range of $76,000 to $114,000, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced security engineer to join their Threat Prevention Engineering team within the Cyber Defence Fusion Center. The role involves designing and building advanced, cloud-based threat prevention infrastructure, developing proactive defense solutions, and collaborating with various teams to improve overall cybersecurity posture. Candidates should have at least 10 years of security experience, with 5 years focused on cloud infrastructure and SaaS security, alongside strong programming skills in languages like Go, Python, and Java. The position offers a hybrid work model and a competitive salary range of $183,000 to $275,000, with additional bonuses and benefits. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and provides accommodations for applicants with disabilities.

The job description details a managerial position within Zendesk's Global Scaled Customer Success organization, responsible for leading a team of Customer Success Managers (CSMs) to enhance customer experiences, adoption, and retention. The role involves mentoring early-career CSMs, ensuring team performance through strategic leadership, and fostering a positive working environment. Key responsibilities include collaborating with other departments, participating in leadership meetings, and driving continuous improvement within the team. Ideal candidates should have experience in customer-facing roles, strong analytical skills, and the ability to motivate and develop teams. The position is based in Mexico City and requires bilingual fluency in English and Spanish, with a hybrid work structure that combines onsite and remote work.