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The role is a strategic, hands-on Startup Growth & Campaign Manager at Zendesk for Startups, responsible for end-to-end funnel execution that bridges top-of-funnel acquisition with mid-funnel activation to drive program applications, onboarding, and paid subscription conversion, using AI to accelerate development. You will own the full-funnel engine with strategy, execution, and optimization of multi-channel campaigns across paid, organic, partner, and community channels, ABM, and VC partnerships to attract founders and convert them to admitted programs and go-live. You’ll design mid-funnel activation and nurture sequences, craft founder-centric copy, and deliver digital programming and events (workshops, webinars, AI immersion sessions) to guide startups through onboarding and rapid Zendesk AI adoption, plus segmented motions for high-value versus high-volume segments and CRO efforts. Requirements include 6+ years in growth/demand/lifecycle/product/performance marketing (B2B SaaS/startups preferred), experience marketing to founders, strong campaign ownership, excellent writing, familiarity with paid media, web analytics, CRM/MA tools, SEO knowledge, data-driven mindset, and robust project management skills. Compensation includes a US base salary range of $96,000–$144,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace with equal opportunity and accommodations for applicants with disabilities, noting that AI may be used to screen applications.

The AI Sales Specialist at Zendesk is a quota-carrying role focused on driving growth and adoption of Zendesk’s AI products, partnering with the Core AE team to prospect, demo, and close deals with value-driven solutions. Key responsibilities include owning sales quotas within a defined Zendesk territory, collaborating with the core sales team to pursue revenue from existing accounts and new opportunities, and building strong customer relationships through value-based selling. The role leads approved AI proof-of-concepts, supports cross-functional teams to identify expansion and cross-sell opportunities, and provides commercial modelling guidance to maximise ARR while meeting customer needs. It also entails AI sales enablement, acting as a subject-matter expert, driving enablement initiatives across the territory, and keeping AEs informed on product updates, plays, and market insights to fuel prospecting and qualification. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), willingness to travel, and preference for overlay/co-sell experience; Zendesk emphasizes equal opportunity, diversity, hybrid work, and reasonable accommodations, including AI-based screening where applicable.

As a Solutions Architect in pre-sales, you will be the key technical expert working with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure new professional services engagements. Required: proven CCaS architecture experience and AWS (Connect or related services) in CCaS environments; you will lead pre-sales technical scoping, analyze customer requirements, recommend effective use of Zendesk products, and create detailed professional services estimates and proposals. You will articulate complex technical concepts clearly to diverse audiences, maintain deep technical expertise across Zendesk's Contact Center product suite, lead technical discussions, and collaborate with the Professional Services team to ensure a seamless sales-to-delivery handoff. Qualifications include strong AWS Connect and/or AWS services experience in CCaS, hands-on cloud solution design and deployment, a solid background in Amazon Connect, SaaS, and enterprise-level architecture, and a proven ability to translate customer objectives into technical solutions and detailed project estimates along with exceptional communication skills. Additional notes include location restrictions (candidates must be based in Karnataka or Maharashtra, India), Zendesk's hybrid work model and commitment to inclusion, potential AI screening of applications, and available accommodations for disabilities as required by law.

The Services Consultant will lead end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with customer goals. Responsibilities include acting as the Zendesk Contact Center SME, leading design and configuration workshops, producing Technical Design Documents, configuring AWS-based services (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, etc.), collaborating with cross-functional teams, and conducting client training and handovers. Qualifications require 3+ years of customer-facing experience (technical support or consulting), mandatory Amazon Connect experience, 3+ years building and deploying cloud solutions, automation experience, strong programming skills with AWS Lambda and Python, and a passion for contact center solutions. The role is hybrid and requires in-person attendance at a local office part of the week, with candidates limited to those physically located in Karnataka or Maharashtra as per the requisition. Zendesk emphasizes diversity and inclusion, equal opportunity, and accommodations for disabilities, and may use AI screening in evaluating applications, alongside a culture that supports work-life balance and social impact.

The Senior Platform Architect role at Zendesk is a technical strategist position that helps enterprise customers unlock the AI-powered Zendesk Resolution Platform, design next-generation service solutions, and transform traditional support centers into Autonomous Service Workforces while advising enterprise sales and driving POCs to secure technical wins. You will collaborate with sales engineers, account executives, and business consultants to communicate complex AI architecture and the business value to C-suite and director-level executives. You will drive ARR and pipeline as a high-impact technical overlay, conducting strategic discovery, scoping, and managing complex Proofs of Concept for expansion and cross-sell opportunities. Responsibilities include demonstrating Zendesk headless capabilities, architecting multi-step agentic workflows with the Agent Builder and Action Builder to achieve approximately 80% automated resolution, and designing ecosystem integrations to external AI platforms and enterprise apps using MCP, APIs, and iPaaS, while leveraging Context Graph and Knowledge Graph to ingest unstructured data without migration. Required qualifications include 8+ years in enterprise solutions architecture or technical consulting, AI/LLM literacy, advanced API/integration and cloud security expertise, plus strong executive communication and ability to thrive in fast-paced environments; desirable qualifications include enterprise software implementations, advanced analytics, modern frontend frameworks, and experience with AI-augmented tooling, and Zendesk is an equal opportunity employer with hybrid work options and may use AI screening in accordance with guidelines.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB base through cross-sell, up-sell, and new acquisitions, using AI-informed insights to accelerate revenue and deepen customer relationships. You will manage complex, consultative sales cycles, co-create AI transformation roadmaps with measurable KPIs, articulate data-backed ROI, and maintain a robust Salesforce pipeline with forecasts while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing using AI-assisted methods, excellent organizational skills, and a BA/BS with willingness to travel. The role supports a hybrid work model, emphasizes a customer-centric, inclusive culture, and commits to fairness, DEI, and accommodations for applicants; AI screening of applications may be used where appropriate and lawful. The US annualized OTE ranges from $111,000 to $167,000 with a 60/40 base/commission split, potential bonuses or incentives, and final offers based on location and experience, with travel and other benefits as applicable.

Zendesk is seeking a Senior Talent Partner in Singapore to lead Sales & GTM hiring across the region, aligning recruitment with AI-powered product innovation and treating the function as a strategic business partnership. The role leverages AI and talent intelligence to automate low-value tasks while focusing on market intelligence, stakeholder influence, and human connection, acting as a strategic consultant to senior leaders on hiring decisions, compensation models, and offers using real-time local market data. Responsibilities include owning the candidate experience with efficient interview loops, diagnosing hiring funnels, and collaborating regionally to align on global initiatives, employer branding, and diversity outreach. Requirements specify 5+ years of full-cycle recruiting in fast-paced international environments with a track record in top-tier Sales talent, plus being AI-forward with attention to data privacy and bias mitigation, and strong consulting and regional market knowledge. Zendesk emphasizes autonomy with a world-class tech stack, a culture of psychological safety and continuous learning, a hybrid work model, and a commitment to fairness, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior SMB Account Executive in the Greater China region to drive top-line revenue by acquiring new customers, growing existing accounts, and aligning Zendesk solutions with customers’ goals to deliver human-centered service. You’ll build and nurture relationships, pursue cross-sell opportunities, and lead competitive sales cycles using data insights, customer intents, and adoption history to prospect and close deals of varying sizes. You’ll maintain a robust pipeline, accurately track deals in Salesforce, provide weekly to quarterly forecasts, and collaborate cross-functionally to optimize sales strategies and exceed revenue and KPI targets. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales experience with a proven track record, bilingual fluency in English and Mandarin (Cantonese a plus), and strong prospecting, negotiation, and relationship management skills; familiarity with Salesforce and Clari and experience with territory planning are expected. The role is hybrid, requiring in-office presence part of the week at a Zendesk office with some remote work, and Zendesk commits to fairness, diversity, inclusion, and accommodations, including potential AI screening in the hiring process.

Zendesk is hiring a versatile BI Developer who blends software engineering, dashboard development, and emerging AI and cloud technologies within an Agile framework. The ideal candidate has a solid Python foundation, strong learning agility and curiosity, and focuses on the why and the end-user impact, with the ability to shift between building new libraries and maintaining legacy data pipelines. The role is not for traditional dashboards-only analysts or rigid specialists; it seeks proactive, multi-hat contributors who question solutions and strive for better architectural approaches. Key responsibilities include designing and developing an internal Python library to standardize Streamlit app development, creating reusable UI components and AI/LLM wrappers, enforcing software development best practices, and supporting or modernizing data pipelines and dashboards (Tableau/Looker) while transitioning workloads to Streamlit and assisting the dbt team. Required skills include Python 3+ years, SQL 2+ years, databases 2+ years, data engineering 1+ year, and AI-assisted coding; desirable qualifications cover Streamlit, AI agent development, Snowflake or other cloud platforms, dbt, ML/AI, and data visualization tools, with the requirement that applicants be located in Mexico City or Estado de Mexico.

Zendesk is hiring a Technical Sales Engineer to join the engineering presales team, focusing on coding, API integrations, and production-ready POCs to demonstrate the platform’s AI capabilities to customers. Responsibilities include delivering customized POCs and demos, building and maintaining API integrations across complex client stacks, supporting deep technical validations, and helping scale internal tooling and automation templates for the field team, while staying current on AI trends like LLMs and autonomous workflows. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs, and willingness to travel ~30%. Preferred qualifications include familiarity with enterprise software infrastructure and cloud ecosystems (AWS/GCP/Azure), experience presenting to technical and non-technical audiences, and a portfolio of personal projects or GitHub contributions. Compensation includes US OTE of $188k–$282k with an 80/20 base/commission split, a hybrid work model with in-office requirements, and Zendesk’s commitment to equal opportunity and accommodations, including AI-based screening where applicable.

Zendesk is seeking an AI-savvy Enterprise Account Executive to grow its enterprise base and leverage AI-driven insights to accelerate revenue and align Zendesk solutions with customer goals. You will directly drive top-line growth by acquiring new enterprise customers, cross-selling to existing ones, nurturing long-term strategic partnerships, and leading complex, multi-month deals with proof-of-concept stages. Responsibilities include creating quarterly territory plans, maintaining a robust pipeline and accurate forecasts, securing C-level sponsorship, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota-attainment record, experience selling to VP/C-level executives, managing accounts generating revenues over $2B, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel availability. The US OTE ranges from $283k to $425k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, inclusion, and equal opportunity, with accommodations available for applicants with disabilities and AI screening may be used per policy.

Zendesk is hiring a Corporate Account Executive to grow its South Korea account base by hunting for new opportunities and closing deals across varying sizes, while collaborating cross-functionally to deepen customer relationships. Responsibilities include driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for high customer satisfaction, cross-selling additional products, and using data, intents, and adoption history to prospect and articulate Zendesk's value. You will maintain a robust Salesforce pipeline, provide accurate forecasts, and collaborate with internal teams to optimize sales strategies, aiming to exceed quarterly and annual targets. Requirements include a BA/BS or equivalent, at least 1 year of B2B or SaaS sales experience with a proven track record, bilingual English and Korean, strong presentation and negotiation skills, and familiarity with sales tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal employment opportunity, diversity, and accommodations for disabilities, with AI screening noted as part of the application process.

Zendesk is hiring a Senior SMB Account Executive in Southeast Asia to grow the SMB SaaS base by cultivating human-centered relationships and aligning solutions to customer goals. You will drive top-line revenue by acquiring new customers, expanding existing accounts through cross-sell, and managing relationships to ensure satisfaction and retention, using data and adoption history to prospect and inform strategies. The role requires a BA/BS or equivalent and at least 2 years of B2B or channel SaaS sales experience, with strong deal-closing, presentation, negotiation, prospecting, and territory planning skills, plus familiarity with Salesforce and related tools. You will maintain a robust sales pipeline, provide accurate forecasts, and collaborate cross-functionally to optimize sales strategies and exceed targets. Zendesk emphasizes inclusion and flexibility with a hybrid work model, is an equal opportunity employer, notes AI-based screening for applications, and offers accommodations for applicants with disabilities, with a contact provided for accommodations.

The Technical Account Manager role at Zendesk acts as an extension of major customer teams, combining technical expertise with business insight to maximize value from Zendesk by understanding client strategy, advising on implementation approaches, and designing technical solutions, while partnering with clients and internal teams rather than performing implementations themselves. Core responsibilities include building relationships across organizational levels, documenting CX/EX ecosystems and architectures, creating tailored Customer Technical Roadmaps, conducting regular reviews, coordinating Zendesk resources for implementations, resolving critical issues, advocating for customer needs with product teams, and collaborating with TAM peers for continuous improvement. Required qualifications include deep knowledge of Zendesk products and environments, 10+ years of technical experience (at least 5 in enterprise settings), a proven track record leading technical initiatives, service management and customer/employee experience expertise, strong customer-facing leadership, excellent cross-level communication, SaaS, API, and workflow understanding, and expertise in at least one industry vertical. The role demands strategic vision to identify unrecognized opportunities, the ability to translate business objectives into technical roadmaps, skills to deliver measurable ROI, forward-thinking adaptability to technology shifts, and leadership to align multiple stakeholders with competing priorities, along with continuous learning. Zendesk offers a hybrid, inclusive workplace with location eligibility limited to Karnataka or Maharashtra, equal opportunity and accommodations, AI screening disclosures, and a commitment to diversity and inclusion, inviting candidates to build a long-term career while making a meaningful impact on client outcomes.

Zendesk is seeking a visionary Regional Vice President of Sales Engineering to lead and scale a world-class team, bridging advanced AI capabilities with enterprise value and driving expansion into new enterprise markets. The role involves partnering with Regional VPs of Sales to land large, complex accounts, designing pre-sales blueprints, and establishing PoC/pilot standards to improve technical win rates and post-sale adoption. It emphasizes developing and mentoring a high-performance pre-sales organization and serving as the region’s AI and CX thought leader with executive presence for large enterprise pitches. Qualifications include a Bachelor’s in CS/CE (MBA a plus), 8 years in managing pre-sales/sales engineering teams with at least 3 years managing people-managers in enterprise SaaS, deep CX domain expertise, strong enterprise architecture and cloud (AWS) knowledge, data privacy/security, complex integrations, and a solid grounding in Generative AI/LLMs, plus public speaking and a commercial mindset. Zendesk highlights autonomy, hybrid work, an inclusive culture, equal opportunity employment, and accommodations for disabilities, along with AI screening of applicants.

Zendesk is seeking a technical Sales Engineer for their presales team who will write code, configure API integrations, and build production-ready POCs to demonstrate Zendesk’s AI capabilities. The role involves delivering customized demonstrations, building API integrations across complex client stacks, validating security/architecture, and developing reusable internal tooling to accelerate the field team. Required qualifications include a bachelor’s degree in a technical field, 2-4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and willingness to travel 30-50%. Preferred qualifications include familiarity with cloud ecosystems, the ability to present technical concepts to technical and non-technical audiences, and a portfolio of personal projects. Applicants must be physically located in Mexico City or Estado de Mexico, Zendesk offers hybrid work, and the company emphasizes fairness, equal opportunity, and accommodation for disabilities, with AI potentially used to screen applicants.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow enterprise customers by selling AI-driven CX and automation solutions and expanding Zendesk’s footprint in strategic accounts. You’ll drive revenue by acquiring new enterprise customers in the region, creating quarterly territory plans, expanding AI adoption, managing multi-month, value-focused deals, and building trusted executive relationships across cross-functional teams. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven record of enterprise deal success, ability to navigate long sales cycles and executive stakeholders, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel within the Bay Area. Compensation features an annualized OTE of $340,000–$510,000 with a 50/50 base/commission split, potential bonuses, and a hybrid work model with some in-office time. Zendesk highlights AI-powered CX, a commitment to diversity and inclusion, equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking a Commercial Account Executive to help power AI-first B2B SaaS transformation for customers in Western Australia and South Australia, aligning with its mission to enable exceptional service. The role focuses on new customer acquisition and expanding partnerships in the mid-market, while helping business leaders realize ROI from AI-powered CX and EX solutions and building meaningful relationships with VP and C-level decision-makers. You’ll develop strategic territory plans, build a data-driven pipeline, and collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes. Ideal candidates bring B2B SaaS sales experience (mid-market or complex deals), a consultative approach, enthusiasm for AI, ownership and curiosity, and willingness to travel within WA/SA, with bonus points for tools like Salesforce, Clari, Gong, Tableau/Looker, or CX/EX software experience. Zendesk emphasizes hybrid work, equal opportunity and inclusion, may use AI screening in hiring, and offers accommodations upon request.

Zendesk is seeking an Enterprise Account Executive for North & East India to drive top-line revenue by acquiring new enterprise customers and expanding existing partnerships in the SaaS space. The role involves creating quarterly territory plans, cross-selling, managing C-level relationships, and leading complex, multi-month sales cycles with proof-of-concept stages to build a robust pipeline and accurate forecast. Candidates should have a BA/BS or equivalent, 10+ years in cloud/software B2B sales with a proven quota track record, experience selling to VP/C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position lists the NCR region as the base but notes Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra, with a hybrid work model and travel requirements. Zendesk emphasizes fairness, inclusion, and equal opportunity, notes that AI screening may be used, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking an experienced product manager to lead AI-augmented product experiences, including the notifications platform for agents and admins, with a focus on KPI-driven customer service outcomes. The role requires defining strategy and roadmaps, working cross-functionally with engineering, design, data science, marketing, and other teams, and gathering insights from 130k+ customers to design scalable solutions. Key responsibilities include delivering inspiring product leadership, shaping 0-1 features, owning KPIs, and fostering a culture of product excellence and customer-centricity. Qualifications include a bachelor’s degree in CS (or related field), 5+ years in B2B SaaS product management with AI experience, strong technical and leadership skills, and excellent communication and analytical abilities. The position is hybrid and based in Karnataka or Maharashtra, India, with equal opportunity hiring and accommodations for disabilities; AI-driven screening may be used, and candidates must be physically located to work from the specified Indian states.

The Lead Business Process Analyst will drive ongoing change and transformation efforts focused on operational excellence and core business processes, leveraging AI-driven automation and insights across Zendesk Operations to champion the customer experience. Key responsibilities include leading continuous improvement through analysis, discovery, implementation, measurement, and sustainability, with a focus on integrating AI solutions and achieving cost and efficiency improvements via end-to-end project management and change practices. The role requires cross-functional leadership to coordinate technical and non-technical teams, serve as an AI subject matter expert, support change management, and strategically advise on Continuous Improvement and AI activities for scalability across Customer Operations. Experience and skills include 5+ years in process mapping and workflow design, Zendesk platform proficiency, project execution, Google Suite and PM tools proficiency, AI literacy for LLMs/generative AI, and change management certification (Prosci preferred) along with strong communication and a culture of innovation. The position requires being physically located in Mexico City or Estado de Mexico, with Zendesk’s hybrid work model, commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, including information about AI screening per company guidelines.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation, focusing on agentic AI and large language models rather than a traditional presales role. You will own the technical strategy for global customer engagements, architect agentic AI workflows, conduct deep technical discovery and AI readiness assessments, translate requirements into scalable pilots and proofs-of-concept, build production-ready accelerators and reusable API components for scale, and lead the technical sales lifecycle from qualification through execution. You’ll partner with Product Management and Engineering to feed field feedback, help shape the roadmap, and communicate technical value to C-suite and economic buyers to drive ROI and organizational transformation. Basic qualifications include a bachelor’s degree in a quantitative field, 6+ years in technical presales or solution architecture in enterprise SaaS, deep fluency with modern web and scripting technologies and APIs, a strong AI/ML foundation (LLMs, prompt engineering, RAG), enterprise infrastructure knowledge, and 30–50% travel. This role requires being based in Karnataka or Maharashtra (hybrid work) and Zendesk is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk QA is hiring to develop cutting-edge AI features for customer service, embedding in a cross-functional team of scientists, engineers, and product managers to automate repetitive work and improve customer operations. The role is based in Tallinn, Estonia, and responsibilities include designing, developing, and deploying ML models and generative AI features, prototyping new capabilities, staying current with ML advances, and collaborating with product and UX teams. Candidates should be proficient in Python, have a solid foundation in statistics and predictive modeling, and have experience building production-ready ML models, with experience with LLMs a plus. Preferred qualifications include an MSc or PhD in a technical field, strong communication skills, independence and time management, and the tech stack includes Python, AWS, Pandas, spaCy, TensorFlow, PyTorch, LLMs (OpenAI, PaLM2, Llama), PostgreSQL, REST, microservices, and Datadog. Zendesk offers autonomy and research freedom, robust data engineering infrastructure, hybrid work with in-person collaboration at offices, and a commitment to equal opportunity and inclusivity, including AI-driven screening practices as per policy.

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale QA across complex integrations and transformation programs (e.g., ERP) and serves as the primary QA engineering delivery lead, partnering with Business and Product leaders to ensure high-risk projects succeed. Responsibilities include release cycle quality governance with quality gates and Definition of Done criteria, expanding core testing platforms (Playwright, Jenkins) across delivery teams, and driving QA governance, defect management, and auditability enterprise-wide. It also covers scaling QA capacity with AI, implementing AI-driven efficiencies, predictive analytics to identify hotspots, leading End-to-End transformation and requirement reviews, and maintaining data hygiene and reporting. Required skills include 10+ years in software quality engineering with 5+ in leadership, hands-on QA automation using Playwright and CI/CD via Jenkins, expert RCA and defect lifecycle management, expert use of X-Ray and Jira with bidirectional traceability, and experience with AI-enabled testing. The role requires being based in Mexico City or Estado de Mexico, with Zendesk’s hybrid work policy and commitments to equal opportunity and accommodations.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB base in SaaS by acquiring new customers and expanding existing relationships through data-driven prospecting and value-based selling. Responsibilities include driving top-line revenue, nurturing relationships for retention, cross-selling additional products, maintaining a robust Salesforce pipeline, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 4+ years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, prospecting and territory planning abilities, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence with the schedule determined by the hiring manager, plus remote work part of the week, with Zendesk offices worldwide for in-person collaboration. Zendesk highlights equal opportunity and inclusion, notes that AI or automated decision systems may screen applications, and provides accommodations for disabilities via a designated email contact.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

Zendesk is hiring an Enterprise Account Executive in Madrid to drive growth in the Iberian market (Spain & Portugal) by selling AI-driven CX and automation solutions to large enterprises. Responsibilities include acquiring new enterprise customers, expanding AI adoption, cross-selling and upselling, managing key relationships, building quarterly territory and account plans, and leading multi-stakeholder, value-centric deals with proof of concept. The role requires maintaining a robust pipeline and forecast, collaborating with Customer Success, Solutions Engineering, and Product teams, and positioning Zendesk as a trusted advisor to C-level executives. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven track record in complex enterprise cycles and $1B+ revenue targets, strong quota attainment, fluency in Spanish and English (Portuguese a plus), and experience with tools like Salesforce and Outreach. Zendesk emphasizes its mission, offers a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.

Zendesk is hiring a Director of Sales to lead India’s Enterprise and Commercial segments, build high-impact strategies, mentor a team of AEs, serve as an executive sponsor for major partnerships, and help drive the company’s hyper-growth across India and beyond. The role focuses on growing top talent, driving strategic enterprise growth through complex, value-based deals, shaping market strategy, and ensuring pipeline and forecasting excellence using methodologies like MEDDPICC. Core requirements include 10+ years of leadership in B2B SaaS enterprise sales with at least 7 Enterprise AEs, a proven track record of quota attainment, experience with multi-product cycles and C-suite engagements, and proficiency with MEDDPICC and sales tools (Salesforce, Clari, Outreach). The position is based in Bangalore or Mumbai (Karnataka or Maharashtra) with travel as needed, and nice-to-haves include President’s Club recognition and deep CX or AI enterprise expertise. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and notes that AI screening may be used in the hiring process.

The Senior Platform Architect at Zendesk will serve as an elite technical strategist for large enterprise customers, designing next-generation AI-powered solutions on the Zendesk Resolution Platform and advising the enterprise sales team to exceed bookings, expansion, and retention targets. Responsibilities include executive-level advisory to communicate complex architecture and AI business value to C-suite and directors, and driving ARR and pipeline by leading discovery, scoping, and managing complex POCs for expansion and cross-sell. In AI & Platform Architecture, the role covers Autonomous Service Deployment using Zendesk Agent Builder and Action Builder to create multi-step agentic workflows aimed at reaching 80% automated resolution, and designing modern integrations to external AI platforms and enterprise apps via MCP Server, APIs, and iPaaS with scalable patterns. Knowledge & Memory Engineering involves leveraging Context Graph and Knowledge Graph connectors to integrate unstructured enterprise data sources without migration; leadership of the Road to 80% methodology, SME on Zendesk security and scalability, Copilot implementations, and collaboration with Product to influence the AI roadmap. Required qualifications include 8–10+ years in enterprise solutions architecture or consulting, AI/LLM experience, advanced API/integration skills, cloud and iPaaS experience, security/compliance knowledge, and frontend basics; desirable qualifications include enterprise software implementations, advanced analytics, modern frontend frameworks, AI tooling, and prior enterprise SaaS presales or solutions architecture experience; Zendesk emphasizes hybrid work, DEI commitments, and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow the enterprise base by acquiring new customers and expanding existing partnerships in the SaaS space. You will drive top-line revenue through new enterprise acquisitions, cross-selling, managing strategic relationships, using data insights to improve prospecting and retention, and leading complex, multi-month, value-centric deals with C-level sponsorship. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales with a proven quota record, experience selling to VP/C-level executives, and the ability to manage relationships with very large organizations (>$2B in revenue) along with familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel. You’ll also create quarterly territory plans, maintain an accurate forecast, collaborate with internal teams, and stay current on Zendesk products and the competitive landscape to maximize expansion and renewal opportunities. Zendesk emphasizes a hybrid, inclusive culture, uses AI for screening per company policy, and is an equal-opportunity employer that supports reasonable accommodations for applicants with disabilities.

Zendesk aims to improve Customer Experience for 125,000+ global brands, and the Senior Machine Learning Scientist will drive the development, evaluation, and deployment of novel ML/AI models to power scalable intelligent automation and customer service, collaborating across engineers, product managers, and cross-functional teams. Responsibilities include researching and prototyping state-of-the-art NLP/ML models for use cases like intent detection, auto‑assist, chatbots, and agent routing; designing rigorous offline/online experiments (A/B) to boost accuracy and robustness; and productionizing solutions with data pipelines, scalable model serving, and monitoring. The role also involves analyzing large multilingual datasets, contributing to technical reviews, presenting to a global audience, staying current with ML/NLP literature, championing initiatives to improve Zendesk AI capabilities, and mentoring junior scientists to grow the research culture. Key challenges include enriching conversations with language detection and sentiment analysis for proactive routing; automating interactions end-to-end; optimizing real-time multi-language routing; scaling A/B testing for ML triage and agent‑assist tools; exploring architectures like retrieval-augmented generation and few-shot/fine-tuning; and operationalizing large-scale models with health monitoring, drift detection, and continuous learning. Requirements cover an MSc (PhD preferred) in CS/EE/math or related fields, strong ML/NLP theory and production-grade experience, Python (PyTorch) proficiency, experience with large-scale experimentation, and collaboration skills; the tech stack includes Python/Ruby on AWS with PyTorch, AWS Batch/MetaFlow, data in S3/RDS/Redis/Elasticsearch/Snowflake/Aurora, deployed to Kubernetes with Docker and Kafka, and Zendesk emphasizes hybrid work, diversity, equal opportunity, accommodations, and an AI-screening policy for applications.

Zendesk is seeking a Staff Machine Learning Engineer in Pune to shape the architecture and strategy of Zendesk’s GenAI platform, driving AI-powered customer experiences. You’ll lead cross-functional efforts to standardize evaluation, access, observability, and orchestration for LLMs across products, ensuring AI is safe, performant, and trustworthy for millions of users. Responsibilities include delivering platform-level solutions (LLM Proxy, model registry integrations, vendor abstraction, cost/usage attribution), scaling evaluation frameworks, and defining company-wide safety and evaluation standards with automated checks. The role requires 8+ years in distributed systems and ML infrastructure, strong design for ML workloads, proficiency with Python/Kubernetes/cloud, and a proven track record of mentoring engineers and steering cross-team roadmaps. It’s a hybrid, on-site role based in Pune, Maharashtra (candidates must be located in Maharashtra or Karnataka), with Zendesk’s commitment to diversity and equal opportunity, including accommodations for applicants.

The role is a highly experienced Cloud Solution Architect specializing in AWS to design scalable, secure, and compliant cloud architectures, with emphasis on data engineering, identity and access management, serverless, API-driven data platforms, and cloud-based contact center solutions. Responsibilities include designing and leading secure, highly available AWS architectures; implementing IAM/federation and CIAM; building event-driven serverless apps with Lambda, API Gateway, EventBridge, and SQS; planning data engineering platforms using RDS, DynamoDB, S3, Glue, and Athena; integrating Amazon Connect with back-end systems; enforcing security, encryption, audit logging, and compliance; and defining Infrastructure as Code with Terraform and CloudFormation, plus building reusable modules and integrating IaC into CI/CD pipelines. The candidate should have 10+ years of cloud architecture experience with deep AWS expertise, relevant certifications (Solutions Architect mandatory), and hands-on experience with Cognito/IAM and federation protocols, serverless architectures, and data pipelines. Preferred qualifications include multi-cloud or hybrid cloud experience, familiarity with DevOps tooling, knowledge of customer experience or contact center platforms, and optional experience with AI/ML solutions on AWS (SageMaker, Comprehend, Lex) and Zendesk ecosystem. The position is based in Karnataka or Maharashtra, India, with Zendesk noting a hybrid work approach; the company emphasizes equal opportunity, diversity, and accommodations for applicants, including AI screening as part of the process.

Zendesk is seeking a motivated leader to own internal process improvements to scale the Global Revenue Operations team by automating operational processes across Revenue Operations, Sales, and IT, collaborating with Sales, IT, Growth & Monetization, and Product Development, and reporting to the VP of Finance Transformation. In the first year, the leader will establish a global operating model, strengthen roadmap governance, improve process documentation and controls, increase automation and AI solutions, and begin leading pricing and packaging initiatives to deliver measurable improvements in Quote-to-Cash efficiency, accuracy, and stakeholder experience. Key responsibilities include owning the end-to-end QTC roadmap (CPQ, quote configuration, approvals, order capture, billing readiness, provisioning, payments, collections, and related data flows), building a globally distributed Revenue Operations team across the Americas, EMEA, and APAC, and leading cross-functional projects to automate and scale processes and maximize revenue via pricing and packaging initiatives. The role requires 10+ years in Revenue/Finance/Business Operations or QTC transformation in SaaS, global team leadership across time zones, deep QTC expertise, AI tool proficiency, and experience with Salesforce, CPQ, Zuora, billing platforms, and pricing/SKU governance, plus strong executive communication and change-management skills. The US base salary range is $185,000-$277,000, with potential bonus, benefits, or incentives; Zendesk emphasizes hybrid work, diversity and inclusion, and accommodations for applicants, including AI-screening disclosures and the process for reasonable accommodations.

The role is Principal Product Manager for CRM & Sales Systems, owning the vision, strategy, and multi-year roadmap for the CRM (Salesforce) and broader sales tech stack, working as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to deliver an AI-enhanced CRM that changes how sales teams operate. You will define the vision, align technology investments with global sales goals, champion an AI-first mindset (including generative AI, predictive forecasting, copilots, and automated data capture), and redefine sales workflows to reduce friction and enable new ways of working. You will lead the triad, translate business needs into product requirements, maintain deep stakeholder alignment with Sales Leadership, Revenue Operations, Enablement, and Marketing, and relentlessly prioritize the backlog while balancing strategic features with technical debt and system performance, plus define and track KPIs such as adoption, user satisfaction, time-to-quote, data hygiene, and AI adoption rates. Requirements include 8+ years in Product Management with at least 3+ years in internal GTM systems/CRM/Sales Ops at Principal or Senior level, an AI-first focus, deep B2B sales domain expertise, technical fluency with Salesforce and AI integrations, and a track record of cross-functional triad collaboration and user-centric design; bonus points for prior Sales/RevOps/Sales Engineering experience, Salesforce certifications, and prior AI product rollouts. The package includes a US base salary range of $183,000-$275,000 with possible bonuses or incentives, while Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The job is a hands-on CRM Platform Tech Lead at Zendesk who serves as the technical anchor for the CRM engineering team, focusing on immediate delivery and turning complex business requirements into scalable solutions while architects handle the multi-year roadmap. You’ll be the go-to technical expert for a squad of developers and admins, leading by example, owning sprint commitments, tackling the most complex coding challenges, and promoting an AI-first mindset to transform how technology is built and delivered. Your responsibilities include translating high-level requirements into executable technical designs (e.g., Flow vs Apex decisions, complex triggers, and custom UI components), driving solution engineering, accelerating delivery with AI-assisted tooling, mentoring the team, and enforcing code quality and release hygiene with QA and release management. Requirements include 10+ years of hands-on enterprise CRM development (preferably Salesforce) with at least 3+ years in a technical lead or squad lead role; expert-level proficiency in CRM development languages and frameworks (Apex, LWC, SOQL, REST/SOAP APIs, declarative automation); and an AI-first, delivery-focused, mentoring mindset, plus Agile proficiency; bonuses for advanced CRM certifications or experience implementing AI in CRM. The package includes a US base salary of $161,000-$241,000 with potential bonuses and benefits, Zendesk’s hybrid work model and commitment to fairness and inclusion, and information about AI-based screening and equal opportunity employment with accommodations if needed.

Zendesk is seeking a Lead, Product Strategy & Operations to serve as a strategic operating partner to the AI Agents Product leadership, coordinating with cross-functional teams to drive operational excellence, alignment, and data-informed product strategy. This highly cross-functional individual contributor role will connect customer insights, product priorities, and business initiatives into executive-ready recommendations, emphasizing value from existing Product Development programs rather than creating new processes. Responsibilities include delivering an integrated view of AI Agents priorities, dependencies, and strategic decisions; translating customer feedback and data into product planning; and driving alignment across Product Development, Customer Experience, GTM, Data, and other partners while optimizing planning, discovery, launch, and engagement processes and measuring impact. Requirements include several years in Product Strategy & Operations or related strategic roles in B2B SaaS, experience partnering with senior leaders, strong understanding of product development and cross-functional execution, and strong analytical and communication skills; nice-to-haves include AI-powered or SaaS experience and familiarity with frameworks like Jira Plans/PDLC and cross-location collaboration. The role offers the chance to influence one of Zendesk's fastest-growing AI units, work with senior leaders on strategic initiatives, and build a durable Product Strategy and Operations capability, with Zendesk supporting hybrid work and a commitment to diversity, equity, and inclusion, plus AI screening as part of the hiring process.

The Senior Analyst, CX Data & Insights at Zendesk is an IC described as a “quantitative swiss army knife” and trusted advisor to CX leadership, translating complex data into strategic actions for the post-sales strategy. Responsibilities include strategic business analysis, churn and customer health analytics, and impact modeling to quantify GRR and NRR improvements, plus leading quantitative work on projects like account carve-outs, territory balancing, and segmentation. The role also emphasizes “vibe coding” and ecosystem integration, leveraging LLMs to prototype scripts and automate reports, optimizing Snowflake BI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake. Requirements feature 7+ years in Strategy/Operations or Advanced Analytics in a high-growth B2B SaaS environment, advanced production-grade SQL (Snowflake), data warehousing knowledge, and deep post-sales domain expertise, along with strong stakeholder management. The position offers a US base salary of $139k–$209k with potential bonuses/benefits, supports hybrid work, and Zendesk highlights fairness, diversity, inclusion, and accommodations, including AI screening as per policy.

Zendesk is hiring a Public Sector Sales Engineer to transform how government agencies leverage its AI-powered CX/ES platform, working closely with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design tailored demos and proofs of value, architect AI-driven solutions, own the end-to-end technical engagement, and ensure alignment with customer goals and compliance. You’ll integrate and scale secure, cloud-based solutions using Zendesk APIs and cloud platforms, measure ROI with analytics, drive AI adoption with Customer Success, and stay current on AI and CX/ES technologies. Requirements include 5+ years of presales or equivalent experience, experience designing pilots/POCs, ROI literacy, knowledge of AI technologies, domain expertise in CCaaS/ITSM/BI/WFM, strong communication, travel willingness, and preferred FSLED compliance familiarity; a bachelor’s degree or equivalent is also expected. The role offers US OTE of $188,000–$282,000 (80/20 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening noted in the applicant process.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its full-text search platform and RAG-powered products at scale, collaborating with Product Management, ML scientists, and engineers, while mentoring junior team members. You will deliver AI-powered capabilities using the latest LLM technologies, define feature scope, ensure stability, write clean code, and contribute to technical design while addressing challenges like expanding RAG use cases, hybrid search, ranking improvements, and cross-channel retrieval. Basic qualifications include proficiency in Python or Ruby, a solid understanding of software architecture, an independent and collaborative mindset, and experience building scalable software; preferred qualifications include designing and optimizing ML-based search with Elasticsearch, AWS, and Kafka, plus experience with cloud and distributed architectures. The tech stack centers on Python and Ruby, PyTorch-based ML models, AWS, data in RDS MySQL, Redis, S3, Elasticsearch, Kafka, and Snowflake, with deployments on Kubernetes via Docker and monitoring through Datadog and Sentry, offering opportunities to own features and specialize in security, performance, and reliability. The Poland base salary range is zł392,000–zł588,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace and notes AI screening may be used, alongside a broad commitment to diversity, equity, and inclusion with accommodations available upon request.

The job is a Senior Full Stack Engineer position at Zendesk to build a real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving AI-driven support. Responsibilities include designing and implementing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing turn-taking and graceful handoffs to humans while collaborating with product and design. Requirements include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven engineering mindset; the ability to debug latency and reliability issues; and cross-functional collaboration. Basic qualifications are 3+ years building production software with significant backend experience, experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs), and proficiency in Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, SIP, media servers, or speech/ASR/TTS integrations, familiarity with LLMs or conversational AI production infrastructure, and experience on full-stack teams shipping both backend and frontend user experiences. The US base salary ranges from $145,000 to $217,000 with possible bonuses/benefits; Zendesk supports hybrid/remote work, may use AI screening for applications, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a high-performing Commercial Account Executive in New Zealand to expand its mid-market footprint with AI-powered customer experience solutions. The role focuses on acquiring new customers and expanding existing partnerships, driving top-line revenue, and managing multi-stakeholder sales cycles to achieve and exceed quotas. Responsibilities include acting as a trusted advisor on AI-enabled CX tools, cross-selling and upselling advanced products, running solution demos and proofs of concept, and collaborating with Solutions Engineers, Marketing, and Customer Success. Requirements include 5-8+ years of B2B SaaS sales, a proven track record of quota attainment, ability to navigate complex mid-market cycles, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus strong negotiation and executive-facing skills and willingness to travel. Zendesk highlights its mission, hybrid work model, commitment to diversity and inclusion, transparency about potential AI screening of applications, and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, bridging technical discovery, solution design, and hands-on configuration to prove the value of Zendesk’s platform, autonomous agents, and integrations. Responsibilities include managing technical deal cycles with RFP responses and solution designs, conducting technical discovery and POCs, configuring agentic AI workflows, deploying reusable tools, and collecting field feedback to influence product enhancements. Required qualifications emphasize a growth mindset, 4–6 years in technical presales or related roles, fluency in modern web technologies and APIs, practical AI experience with LLMs and workflows, SaaS/CX/ES domain knowledge, up to 30% travel, and a bachelor’s degree in a technical field. Preferred qualifications include experience with cloud data stacks and BI tools, industry vertical experience, active developer community involvement, and a track record of creating reusable implementation guides and executive-focused presentations. Zendesk highlights a customer-obsessed, builder-first culture with hybrid work options, commitment to diversity and inclusion, and policies regarding AI screening and reasonable accommodations for applicants.

Zendesk seeks an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and executive partnerships to start AI initiatives strong and scale them predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving adoption from initial deployment through sustained expansion. Your success will be measured by customer satisfaction, increased automated resolution usage, and retention, and you will lead discovery and success-planning engagements to create measurable playbooks early in the lifecycle. Responsibilities include serving as design authority for AI deployments, coordinating with Professional Services, Product, and Engineering; partnering with executives on long-term AI strategy; aligning internal and external stakeholders; sustaining mutual roadmaps and channel adoption; and guiding Responsible AI and compliance. Requirements include 10+ years in Customer Success/Experience (2+ years AI), enterprise SaaS GTM or related roles, adoption analytics experience, a relevant bachelor’s degree with advanced degrees or AI/project management certifications preferred, strong program management and cross-functional influence, and AI domain knowledge; Zendesk emphasizes an inclusive, hybrid work culture with equal opportunity and accommodations for disabilities, including an accommodations process via a dedicated email.

Zendesk is seeking a Vice President, Global Communications to lead internal and external communications, executive advisory, analyst relations, and public relations, shaping a global strategy that supports product narratives, AI-enabled positioning, and company growth. You will counsel the C-suite, prepare executives, manage internal comms for major initiatives, direct external reputation programs, lead crisis communications, and build a high-performing global team with agencies while ensuring cross-regional alignment. Requirements include 10+ years in communications with 5+ years leading global teams, a proven track record with media/PR, crisis leadership, strong storytelling, and experience in a fast-moving SaaS/tech environment, with AI-enabled messaging strongly preferred. Preferred qualifications include experience with high-growth SaaS or enterprise software, analyst relations, budget management, M&A communications, international experience, and AI literacy as a core expectation. Compensation includes a US base salary of $320k-$480k plus bonus and benefits, with Zendesk offering hybrid work, a commitment to diversity and inclusion, and policies on AI screening and accommodations.

Zendesk seeks an AI Success Strategist to serve as a visionary architect of its AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps—translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, managing multi-year roadmaps across Product, Services, Sales, and Partners, and delivering measurable commercial outcomes that protect renewals and fuel growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, coordinating with Professional Services, Product, and Engineering to remove blockers, partnering with executives to refine strategy, maintaining recurring engagement cadences, and defining channel and adoption strategies alongside responsible AI and compliance guidance. Qualifications include 10+ years in Customer Success or related field with 2+ years in AI-related roles, enterprise SaaS GTM experience, evidence of using adoption analytics to forecast churn and expansion, a business or technical degree (advanced degrees and AI strategy or project-management certifications preferred), and the ability to distill complex AI concepts for diverse audiences; the role offers a hybrid work arrangement.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.

Zendesk is transitioning from “Systems of Record” to “Systems of Action” with the Resolution Platform, aiming to be the first CX company to secure $1B in AI-driven revenue and solve the Orchestration Trap by building a high-performance runtime for fleets of AI Agents that Perceive, Reason, and Act. You will operate at the cutting edge of large language models, planning algorithms, and multi-agent coordination, designing memory structures and autonomous learning mechanisms to bridge offline model capabilities with dynamic, real-world task execution. We have production AI agents that autonomously resolve customer service tickets across 100,000+ Zendesk accounts, planning multi-step resolutions, executing live API actions, and closing tickets without human intervention, using a proprietary iterative architecture and a self-learning loop that synthesizes successful resolutions into new skills; our GAIA-class benchmarks show parity with top results, and our internal suite of 158+ scenario tests includes regression detection on every deploy. We need help pushing the architecture further by solving open questions on plan decomposition for ambiguous goals, memory tier interference under concurrent sessions, selective skill acquisition, and multi-agent delegation via an Agent-to-Agent protocol, plus domain-specialized models with RL on production trajectories—a 6-12 month build requiring ownership of both science and systems. Requirements include 5+ years building production ML/AI systems with hands-on agent architectures (not just LangChain), strong evaluation instincts, optional RL depth for language models, Python and PyTorch fluency, familiarity with at least one agent framework, and Zendesk’s commitment to inclusion, hybrid work, AI screening, equal opportunity employment, and accommodations for disabilities.

Zendesk is hiring a proactive Senior Product Counsel to support its global AI products in a fully remote role if desired, reporting to the Director of Product, Privacy, and IP. The role provides strategic, risk-calibrated legal guidance to product leadership, shaping AI strategy, compliance with evolving global AI safety and privacy laws, and initiatives to build customer trust. Responsibilities include empowering sales and marketing, collaborating with commercial legal to accelerate deals, engaging regulators and industry groups, fostering internal AI adoption in the legal team, and translating complex requirements into actionable insights while mentoring junior colleagues. Requirements include 7+ years of legal experience with at least 3 in-house, a law license, and preferred experience advising AI/software product teams plus interest in using AI to optimize processes; strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA) and a collaborative, pragmatic, cross-functional mindset. Compensation includes a US base salary range of $259,000 to $389,000 with potential bonuses and benefits; the company supports hybrid/remote work, is an equal opportunity employer, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Director, Strategic AI & Hyperscaler Partnerships to lead its global partner strategy at the forefront of Generative AI, working with the Director, AI Partnerships, the CTO, and product/engineering to shape Zendesk's AI roadmap. The role will build and manage executive-level relationships with tier-1 partners (OpenAI, Anthropic, Amazon Bedrock, Baseten, Eleven Labs) and accelerate emerging partnerships with Microsoft and Google, ensuring top-down alignment on multi-year product, technical, and commercial roadmaps. Success metrics include direct CEO access, multi-C-level relationships, MFN access for technology and GTM, access to partner talent, and high-impact co-marketing and joint product initiatives. Responsibilities cover executive relationship management, strategic alignment across senior leaders, enabling day-to-day execution, mentoring the AI Partnerships Director, and providing guardrails for engagements with ISVs and hyperscalers. The ideal candidate has 15+ years in AI alliances, a hybrid tech-business background with strong networks in major AI foundations, is based in the SF Bay Area, and commands a US base salary of $298k–$446k plus incentives, operating in a hybrid in-office model that supports inclusion and equal opportunity.

Zendesk aims to make customer experience better through data and analytics, powering 125,000+ brands and supporting internal teams building CX products. The Zendesk Analytics Prototyping (ZAP) team creates fine-grained datasets that power Zendesk’s customer-facing analytics and inform support operations and product decisions, with the highest quality bar on the customer surface. The Senior AI Data Engineer will work across code, dbt models, and datasets to strengthen the data assets behind Zendesk’s customer-facing reporting and help progress toward an AI-enabled operating model. Key responsibilities include developing and maintaining ELT pipelines, building and optimizing SQL-based data models with dbt, improving data delivery and system efficiency, collaborating to translate requirements into scalable pipelines, and contributing to the team’s technical vision. Basic qualifications include 5+ years of data engineering experience, strong SQL, dbt and data modeling (Kimball/Inmon), Python, cloud data warehouses (BigQuery/Redshift/Snowflake), plus performance and cost optimization; preferred qualifications include AI-augmented engineering practices, SnowPro Core, Spark, Lean/6 Sigma, and the role supports a diverse, hybrid-friendly environment with AI screening as part of the process.

The Partner Sales Executive role at Zendesk in the EMEA region is responsible for building, operationalizing, and owning a partner-led plan in the territory, recruiting and onboarding partners, and ensuring they achieve revenue and profitability growth in line with Zendesk’s strategy while coordinating with Zendesk Direct Sales. Daily duties include building a powerful partner ecosystem aligned with GTM priorities, achieving partner sales targets across new business and expansion, assessing partner capacity and filling gaps with new partners, and enabling partners on Zendesk value propositions, products, and enablement tools. You will develop joint business plans with top partners, review progress quarterly, take remedial actions for performance gaps, align regional sales with partners, and act as a liaison to help partners close opportunities and facilitate GTM activities with the sales team and marketing for top-of-funnel pipeline. You will provide excellent partner experience, support across functions, track sales opportunities in CRM, drive partner revenue generation, ensure adherence to Zendesk sales methodology, maintain a strong new business pipeline, conduct discovery calls/demos, and serve as a Zendesk Partner Program ambassador. Qualifications include a bachelor’s degree, 5+ years B2B software/SaaS sales with quota carrying experience, strong prospecting and time management, excellent communication and interpersonal skills, ability to work with C-level stakeholders, knowledge of sales methodologies and BI/tools, fluency in English (Nordic/Benelux a plus), and Zendesk’s commitment to diversity, equal opportunity employment, hybrid work flexibility, and accommodations for applicants with disabilities.

Zendesk’s mission is to power exceptional service worldwide using AI-informed technology that humanizes customer interactions at scale. The Corporate Account Executive role targets mid-market customers (50–249 employees) and guides their digital and AI transformations rather than just closing deals. Core responsibilities include owning the full sales cycle, co-creating ROI-driven roadmaps with customers, leveraging tools like Salesforce/Clari/Outreach, collaborating with Solutions Engineers, Marketing, and Customer Success, and serving as a CX thought leader. Ideal candidates have 2+ years in B2B SaaS sales or solutions engineering, strong technical aptitude for value-driven conversations about software integrations, the ability to build relationships across organizations, and a growth mindset; formal degrees are not strictly required. Zendesk promotes a hybrid work culture with learning and mentorship, equal opportunity and inclusion, and uses AI screening in the applicant process; they encourage applicants who may not meet every point and offer accommodations.

Zendesk is hiring a Senior Product Sales Specialist for its Employee Service division to drive growth in B2B and B2C SaaS by building strategic relationships and expanding both new and existing customer partnerships. The role combines winning deals with deep technical discovery, leading conversations with IT, HR, Facilities, and Finance to map environments, integrations, and data models, and delivering tailored demos and proofs-of-concept. Responsibilities include strategizing sales opportunities with core teams, owning pipeline and bookings, handling technical objections, empowering the regional sales team, and channeling customer feedback to product development. Must-haves include proven B2B SaaS sales experience, technical credibility in demonstrations and integrations, strategic communication with decision-makers, complex deal navigation, collaboration, and travel readiness; nice-to-haves include ITIL knowledge, platform experience, AI/automation familiarity, cross-functional service depth, and a BA/BS or equivalent. The role is hybrid with on-site and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applicants, and accommodations for disabilities are available.

Zendesk is seeking a Product Led Growth Sales Specialist to engage customers primarily through chat and email, handle inbound inquiries, and close deals quickly in a frictionless sales process while collaborating with traditional sales. The role focuses on expanding within existing customers by leveraging AI, acquiring new logos, responding promptly to inbound leads, articulating Zendesk’s value, guiding buying decisions, and proactively following up to achieve high CSAT. The specialist will build engaging conversations, act as a trusted advisor, know when to escalate to an account manager, and collaborate with core and strategic sellers to ensure seamless handoffs and meaningful revenue contributions. Qualifications include English proficiency, prior sales experience (SDR/AE), a passion for Zendesk technology, strong organizational and multitasking abilities, and the ability to thrive in a fast-paced environment, with a requirement to work in the office four days per week in a hybrid setup. Zendesk emphasizes a hybrid, inclusive workplace with competitive benefits and flexible work options, notes that AI may be used in screening, and highlights that the role is part of planned growth in the Digital Segment along with accommodations for disabilities.

The Forward Deployed Engineer – AI & Solutions at Zendesk is a hybrid role that blends software engineering with strategic consulting, embedded with strategic customers to solve high-stakes blockers and deliver ROI from AI capabilities. You will lead end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, scoping, system design, and production rollout, and you’ll troubleshoot escalations that fall outside standard support. You’ll build bespoke agent-based solutions, coding custom integrations, configuring retrieval-augmented generation architectures, and ensuring seamless integration with legacy tech stacks while bridging the customer’s IT team and Zendesk’s product/engineering teams. Ideal candidates have a founder mentality, 5+ years of production-grade coding (Python for AI/Data; JavaScript/TypeScript for frontend/integrations; Ruby/Java a plus), a full-stack mindset, AI fluency, and strong communication skills. Travel 25–50%, US OTE $200k–$300k with an 80/20 base/commission split and potential bonuses, and Zendesk emphasizes equal opportunity and accommodations while noting that AI may be used to screen applicants.

Zendesk is seeking a Senior Sales Engineer to lead customers and internal teams in leveraging its AI-powered CX/ES platform to deliver smarter, faster, and more personal service at scale. You will lead technical and business discovery, design tailored demos and proofs of value, and architect end-to-end AI-driven solutions, owning the engagement from qualification through pilot while ensuring alignment with goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms; collaborate across Sales, Product, Engineering, and Customer Success; and measure ROI using analytics like sentiment analysis, ticket deflection, and time-to-resolution. Candidates should have 5+ years in presales/solutions consulting in SaaS or CX, strong AI literacy, experience with pilots/POCs, domain expertise in CCaaS/ITSM/BI, plus excellent communication and willingness to travel. The position offers US OTE of $188k-$282k (80/20 base/commission) with hybrid work options, and Zendesk is an equal opportunity employer committed to diversity and inclusion, including accommodations for applicants with disabilities; AI may be used in screening applicants per policy.

Zendesk is seeking an Employee Service Sales Specialist with a strong B2C SaaS sales background to grow the Employee Service account base and expand partnerships. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team to manage the end-to-end cycle, and delivering ROI analyses to support purchasing decisions. It also requires providing subject-matter expertise, ensuring the sales organization understands ideal customer profiles and buying journeys, and taking accountability for quota attainment. The position includes feedback loops with product development to customize solutions based on customer input, and requires travel and an entrepreneurial, collaborative mindset. Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI in screening, and provides accommodations for applicants.

Zendesk is seeking a Senior Account Executive for the Greater China region in a new-business heavy B2B SaaS sales role focused on Customer Experience, where you’ll build your own pipeline, grow accounts, and close net-new logos as an individual contributor. You’ll drive top-line revenue by acquiring new commercial customers, owning net-new logo acquisition, nurturing relationships for retention, and pursuing cross-sell opportunities to maximize account value. The role requires 8+ years of B2B SaaS sales (CX preferred), Mandarin and/or Cantonese proficiency, the ability to build and manage a pipeline, navigate complex sales cycles with proof-of-concept stages, and travel up to 50%. You’ll establish executive sponsorship, use data, intents, and adoption history to improve conversion and retention, maintain an accurate forecast, and collaborate with internal teams to refine sales strategies. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, including AI-screening disclosures and accommodations for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.

Zendesk is hiring a high-performing Senior Commercial Account Executive for the Japanese team to provide sales leadership and shape the platform experience for Zendesk’s most visible customers. The role involves leading a subset of commercial accounts, developing new business and expansion opportunities, collaborating on GTM strategy with the wider Zendesk team, and creating multi-year account plans aligned to quarterly execution, while building CXO relationships and a partner ecosystem with Channels and Alliances. You will follow Zendesk’s sales process, track key activities, and work with the Solution Architecture team to influence product direction through structured industry forums for customer feedback. Requirements include 5+ years of enterprise SaaS sales experience (CX experience preferred), proven success selling in Japan and to VP/C-level executives in the Mid Market/Commercial segment, experience closing complex sales cycles, strong communication and presentation skills, and willingness to travel. The role offers a Hybrid work arrangement with part of the week in the office, and Zendesk emphasizes diversity, equality, and inclusion, along with AI screening notices and accommodations for applicants with disabilities.

The Partner Sales Executive at Zendesk in EMEA will build, operationalize, and own the partner-led sales plan for the region, recruit and onboard partners, and drive revenue and profitability growth in alignment with Zendesk strategy, working with both partners and Zendesk Direct Sales to pursue opportunities. Key duties include building a partner ecosystem aligned with GTM priorities, achieving partner sales targets (new business and expansion), assessing partner capacity and recruiting new partners to fill gaps, and enabling partners through training on Zendesk value propositions, products, Partner Connect, and enablement tools. The role also involves developing joint business plans with top partners, reviewing progress quarterly, aligning regional sales with partners, acting as a liaison to facilitate GTM activities and deal closures, and collaborating with Marketing to run joint GTM campaigns and maintain a strong pipeline. Education and experience requirements include a bachelor’s degree, 5+ years of B2B software/SaaS sales with quota carrying and a track record of over-achieving targets, proficiency with Google Apps and CRM, strong prospecting and time management, excellent communication skills, and the ability to build business plans with C-level stakeholders; fluency in English (Nordic/Benelux skills a plus) and knowledge of sales methodologies and BI/reporting are also preferred. Zendesk emphasizes a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.

Zendesk seeks a Software Engineering Manager in Pune to lead a newly formed Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader, overseeing 2-4 engineers, collaborating with Data Engineering, Product, ML, Sales, and CX teams to deliver on time with high code quality and scalable systems. You will guide the transition from Data Science prototypes to production-ready environments with clear API contracts, and foster a high-performance culture with emphasis on observability, best practices, and regular 1:1s for growth and well-being. Requirements include 10+ years of industry experience with 3+ years in technical leadership, a track record shipping full-stack production apps, strong backend skills (Python/Java, distributed systems, caching) with frontend review ability, and experience with OLTP databases and cloud data warehouses (MySQL, Snowflake, Redshift, BigQuery); nice-to-haves include data/analytics engineering background, Python backend focus, AI/LLM features, and familiarity with GTM tools. The role is hybrid with in-office days required, and Zendesk notes location restrictions to Karnataka or Maharashtra; the tech stack includes React 18 + TypeScript, Vite, Snowflake, Python/FastAPI, and an OpenAI Agent SDK-based AI stack, with Zendesk committed to diversity and inclusive hiring practices.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS business by building a self-generated pipeline, winning new logos, and expanding existing partnerships. You’ll drive top-line revenue, own net-new logo acquisition, nurture customer relationships for retention, cross-sell additional products, and use data and customer insights to improve conversion and expansion through complex, value-based sales cycles. Qualifications include a BA/BS, 8+ years of B2B SaaS sales (preferably in Customer Experience), bilingual English and Bahasa Indonesia, proven pipeline development skills, experience with renewals, executive-level selling, an entrepreneurial mindset, and familiarity with Salesforce or Clari, plus willingness to travel. The role is hybrid, requiring some in-office presence at a local Zendesk office with remote flexibility; the exact schedule is determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities; interested candidates can contact the provided email.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.