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Zendesk's Sales Development role for the EMEA region focuses on building the sales and talent pipeline, driving new business, and supporting the growth of Zendesk’s customer experience platform across the region. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new divisions within existing Zendesk customers, generate high-value pipeline from startups to enterprise accounts, and actively source leads using social tools while delivering an outstanding customer experience. Requirements include native German and fluency in English, Polish or another CEE language as a plus, at least 6 months in a sales-related environment, interest in consultative SaaS sales, strong communication, and a bachelor’s or master’s degree preferred, with availability to work in a Lisbon hybrid model. Zendesk offers a supportive leadership team, a dedicated onboarding buddy, flexible work between home and office with necessary tools, and a commitment to diversity, equity, and inclusion along with equal opportunity and accommodations for disabilities. The company positions itself as the intelligent heart of customer experience, powering billions of conversations, with a hybrid work culture and notes that AI may be used to screen applicants, with in-office schedules determined by the hiring manager.

Zendesk is seeking a collaborative Senior Analyst, Ops Integration to oversee employee lifecycle administration with speed and accuracy, delivering strong employee service and proactive issue resolution. Responsibilities include turning ad hoc processes into scalable capabilities with playbooks, serving as the escalation path for the Service Excellence team, coordinating IT, Procurement, and Legal on lifecycle tasks, and leading process and systems work streams for initiatives like M&A, new country setup, and new tech implementations. The role requires cross-functional collaboration to bridge gaps, acting as the chief problem solver for ownerless topics and defining metrics and analyses to measure project impact. Qualifications include a bachelor’s degree in HR, Business Administration, or related field, 4–6 years of HR operations experience, strong problem-solving and communication skills, ability to manage multiple projects, Workday experience, and proficiency in Excel/Google Sheets. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid schedule, and Zendesk emphasizes a hybrid, inclusive culture, AI screening per policy, equal opportunity employment, and accommodations available on request.

Zendesk is transforming customer experience and employee services with an AI-powered Resolution Platform, helping brands deliver smarter, faster, and more personal service at scale. The Senior Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, own the end-to-end technical engagement through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms while aligning with customer goals. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong AI/ML knowledge, experience delivering pilots/POCs, domain expertise in CCaaS/ITSM/BI/WFM or middleware, and excellent communication with a relevant degree. The role emphasizes strategic thinking, technical fluency, collaboration, customer obsession, analytical storytelling, and an ability to drive AI adoption and influence across teams. Compensation ranges from $188k to $282k OTE in the US (80/20 base/commission) with hybrid work options, travel as needed, and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI-based screening as part of hiring.

Zendesk is hiring a Commercial Account Executive (Expansion/Farmer) to grow its Commercial SaaS customer base by applying AI-driven insights and aligning Zendesk’s capabilities with each customer’s goals. The role focuses on driving revenue through new customer acquisition and account expansion, using AI-powered intent analysis, adoption history, and cross-sell/upsell opportunities while nurturing long-term partnerships. Responsibilities include leading complex, outcome-oriented sales cycles, maintaining a robust pipeline with predictive analytics and accurate forecasts, and articulating the value and ROI of Zendesk AI offerings to influence procurement decisions, with close collaboration to co-design solutions alongside Solutions Engineers and AI specialists. The position requires travel regionally and nationally as needed and a hybrid work model, with ongoing awareness of market trends to adapt go-to-market strategies. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales with executive-level relationship experience, and proficiency with AI and digital sales tools; compensation is US OTE $191k-$287k (base/commission 50/50), plus a hybrid schedule and potential bonuses, with Zendesk committed to equal opportunity and AI-based screening as applicable.

Zendesk is hiring an AI Services Consultant to lead the delivery and optimization of its AI-powered Resolution Platform, serving as the technical and product expert to drive quick value for customers. The mission is to provide technical solutions and remove roadblocks, guiding customers through complex configurations to achieve rapid adoption and tangible business outcomes. The role’s overarching objectives are to accelerate customers’ time-to-value by driving adoption and operational excellence for Zendesk AI solutions, be the customer’s AI technical expert, and ensure end-to-end, on-time delivery with aligned stakeholders. Must-haves include 5+ years in consulting/professional services, enterprise SaaS/GTM experience, experience with adoption analytics, strong consulting, communication, and project management skills, AI proficiency, agility, problem-solving, and a bachelor’s degree (advanced degrees or AI/project management certifications preferred). Base salary is $137,000–$205,000 plus potential bonus/benefits, with a hybrid work arrangement; Zendesk is an equal opportunity employer committed to diversity and inclusion, offers accommodations, and may use AI to screen applications.

Zendesk’s mission is to improve customer experience, and the role involves joining a cross-functional team to research and build ML solutions that power AI capabilities like intelligent triage and admin center recommendations for over 125,000 brands. You will pair with applied ML scientists, collaborate to research and deploy impactful AI solutions for customer support, tackle challenging problems with techniques such as neural networks and information retrieval, productionize models at scale, and present work to a global audience while staying current with ML/NLP literature. Required qualifications include an MSc in CS, EE, math, or related field; a solid foundation in statistics and ML; Python skills; experience with at least one major DL library (prefer PyTorch); and a desire to learn, be curious about AI fundamentals, and be pragmatic. Preferred qualifications include a PhD, knowledge of NLP with a focus on generative language models and information retrieval, and strong communication and a collaborative, can-do attitude. Benefits and culture include ownership of features, potential impact, a passionate team, opportunities to grow and specialize (e.g., security, performance, reliability), flexible hours, development funds, remote/hybrid work, comprehensive insurance, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening as part of the hiring process.

The Manager, AI Delivery at Zendesk will lead a 6–10 person team of consultants in the Professional Services group, delivering quick time-to-value and guiding customers through AI-enabled configuration and optimization while acting as the team’s product authority and coach. The mission is to manage and grow a high-performing AI delivery team that consistently delivers fast, measurable customer outcomes on Zendesk AI, setting strategy, standards, and operating rhythm, staffing projects effectively, scoping work tightly, and aligning with Sales, Customer Success, and Product to drive adoption, satisfaction, retention, and expansion. The overarching objectives are to scale the AI Delivery organization with clear hiring, onboarding, coaching, and career development; deliver predictable outcomes and time-to-value by resource planning and risk management; and drive cross-functional alignment to create a repeatable AI delivery motion and improve packaging, playbooks, and forecasting. The role requires 7+ years in professional services/solutions, 2+ years of people management of customer-facing teams, GTM or AI adoption experience, strong AI/product fluency, operational delivery and delivery management skills, cross-functional influence, and excellent communication; a bachelor’s degree is required (advanced degrees/certifications preferred). The position offers a US OTE of $160k–$240k with 91/9 base/commission, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity and inclusion, with transparency about AI screening and accommodations for disabilities.

The AI Services Consultant at Zendesk provides technical solutions and acts as a trusted advisor to guide customers through configuring and optimizing the AI Resolution Platform to deliver quick time-to-value. The role aims to accelerate customers’ time-to-value by driving adoption and operational excellence, ensuring measurable business impact from initial deployment through scale, and leading end-to-end projects with clear scope and timelines. Core responsibilities include technical guidance on Zendesk AI products, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to align on the customer AI roadmap. Qualifications include fluency in French or German with English, 5+ years in consulting/professional services, enterprise tech/SaaS GTM experience, use of adoption analytics to drive churn/expansion forecasts, ability to design and execute success plans, and a relevant bachelor’s degree with preferred AI strategy or project management certifications. The role is hybrid with partial in-office requirements (2 days, with the first 90 days 3–4 days per week), and Zendesk emphasizes a diverse, inclusive culture with equal opportunity; AI-based screening may be used, and accommodations are available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to join the AI Delivery team, serving as the technical lead for the AI-powered Resolution Platform and helping customers configure, adopt, and optimize AI to achieve rapid value. The mission is to remove roadblocks, act as a trusted AI technical expert, and guide customers through agile configurations and integration to drive measurable business outcomes. Core responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, delivering end-to-end projects with clear scope and timelines, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Qualifications include fluency in German or French plus English, 3+ years in consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success planning, a related bachelor’s degree (advanced degrees and AI/project-management certifications preferred), and strong PM, communication, and problem-solving skills, with a hybrid in-office requirement. Zendesk highlights a hybrid, inclusive culture, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities within a global, diverse workplace.

Zendesk is hiring a Manager for AI Delivery in its Professional Services group to lead a 6–10 person consulting team, acting as both the product authority and coach to deliver fast, AI-enabled customer-service implementations. The mission is to grow a high-performing AI Delivery team, ensure staffing and scoping, remove blockers, and align with Sales, Customer Success, and Product to drive adoption, retention, and expansion at scale. You’ll build and scale an AI delivery operating model, own capacity and prioritization, ensure outcome-based execution, and drive cross-functional alignment for a unified go-to-customer motion. Qualifications include 7+ years in enterprise SaaS professional services with AI experience, 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), and relevant GTM experience, plus a bachelor’s degree (advanced degrees or AI/project management certifications preferred). The role is hybrid with part in-office presence, Zendesk emphasizes diversity and inclusion, and the company may use AI screening with accommodations provided upon request.

Zendesk seeks a Director of Sales Strategy to lead global revenue growth and operational excellence, setting the vision for Sales Acceleration and aligning GTM priorities with executive leadership. The role involves building and guiding a high-performing team, driving enterprise-wide transformation, scaling sales processes and enablement, and translating data into board- and exec-level recommendations. Qualified candidates typically have a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record in GTM acceleration, strong cross-functional leadership, advanced analytical skills, and excellent C-suite communication in a global, high-growth environment. The position is fully flexible/remote with optional in-person collaboration at Zendesk offices; the US base salary ranges from $174,000 to $262,000 with potential bonuses and benefits, and the final offer is based on capabilities, experience, and location, with base salary shown in postings. Zendesk emphasizes a diverse, inclusive, and fair workplace, may use AI in screening, and provides accommodations for applicants with disabilities.

The AI Services Consultant at Zendesk is a technical and product expert within Professional Services, focused on the AI-powered Resolution Platform to deliver quick value and guide customers through configuration and optimization. The mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor to drive transformative business outcomes by accelerating adoption and delivering end-to-end projects on time. Core responsibilities include expert guidance on AI implementations, change management and training, timely project delivery, high customer satisfaction, and cross-functional collaboration to align the AI roadmap with customer goals. Required qualifications include 5+ years in consulting or professional services, experience in enterprise SaaS GTM or customer success roles, adoption analytics capabilities, success plan design experience, a relevant bachelor’s degree (AI strategy or project management certifications preferred), and strong PM and communication skills with AI proficiency. The role must be based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk highlights its commitment to inclusion, AI-driven screening, and reasonable accommodations.

Zendesk seeks an AI Services Consultant to join its AI Delivery team to help customers implement and optimize the AI-powered Resolution Platform and achieve rapid value. The role’s mission is to be the technical expert and trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business outcomes with AI solutions. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, serve as the customer’s AI technical expert for configuration and design decisions, and lead end-to-end delivery with clear scope and timelines. Responsibilities include strategic guidance on Zendesk AI products, change management and training, on-time project delivery, high customer satisfaction, cross-functional collaboration, and ensuring AI solutions align with business goals, supported by skills in consulting, communication, project management, AI proficiency, adaptability, problem-solving, and continuous learning; qualifications include 3+ years in related consulting roles, enterprise SaaS experience, adoption analytics, and a degree with AI strategy or PM certifications preferred. The position requires physical presence in Mexico City or Estado de Mexico with a hybrid in-office/remote schedule, and Zendesk emphasizes equal opportunity, diversity and inclusion, accessibility accommodations, along with potential AI screening in the hiring process.

Zendesk is hiring an AI Services Consultant to drive adoption of its AI-powered Resolution Platform, serving as the technical and product expert within the AI Delivery team to deliver quick value and guide customer configuration and optimization. The mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor, guiding customers through complex configurations with agility to achieve transformative business outcomes. The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, be the customer’s AI technical expert who translates goals into the right configurations and integrations, and lead end-to-end delivery with clear scope and timelines. Key responsibilities and qualifications include providing technical guidance on Zendesk AI products, change management and training, ensuring successful project delivery and high customer satisfaction, cross-functional collaboration, and possessing 7+ years in consulting/Professional Services, GTM experience in enterprise tech or SaaS, analytics for churn/expansion, relevant degrees (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, and project management skills. The role is hybrid with part onsite work, Zendesk is an equal opportunity employer committed to diversity and inclusion, AI-based screening may be used in hiring per guidelines, and accommodations are available for applicants with disabilities; contact information and diversity resources are provided.

Zendesk is seeking a Manager of AI Delivery in Professional Services to lead a 6–10 person team of consultants delivering AI-enabled customer service solutions, combining deep product expertise with people leadership to accelerate value for customers. The role will manage and grow a high-performing team, set strategy, standards, and operating rhythm, ensure the right people are staffed to the right work, tightly scope projects, and escalate risks to keep implementations moving, while aligning with Sales, Customer Success, and Product. Its overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value and measurable business impact, and drive cross-functional alignment to support retention and expansion through a repeatable AI delivery motion. You’ll build and scale the delivery model, own capacity and staffing strategy, drive outcome-based execution, lead cross-functional handoffs and roadmaps, and develop the team’s capability and product authority at scale. Qualifications include 7+ years in enterprise SaaS/AI-related advisory roles, 2+ years of people management leading 6–10 direct reports, GTM or customer-facing enterprise experience, adoption analytics expertise, a bachelor’s degree (advanced degrees or AI certifications preferred), and strong communication skills; the role offers a hybrid on-site/remote schedule and a commitment to diversity and inclusion.

Zendesk is hiring an AI Services Consultant in Professional Services to act as the technical expert for the AI-powered Resolution Platform and help customers achieve rapid value through AI delivery. The mission is to provide technical solutions, remove blockers, and guide customers through complex configurations to drive transformative business outcomes with agile, end-to-end project delivery. Key responsibilities include offering technical guidance, leading change management and training, delivering AI projects on time, maintaining high customer satisfaction, collaborating cross-functionally, and ensuring AI solutions align with customer goals for measurable adoption. Required qualifications include a minimum of 5+ years in consulting or professional services (7+ years for Principal), experience in enterprise technology/SaaS GTM roles, adoption analytics and success planning experience, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, and program management skills. The role features a hybrid work arrangement with partial in-office presence, along with Zendesk’s commitment to diversity, inclusion, and accommodations, and notes that AI may be used in screening applicants.

The Account Executive is responsible for driving revenue growth within an assigned territory by owning and shaping the customer’s end-to-end decision-making and influencing executive-level decisions, not just building relationships. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers and timelines, maintaining accurate Best Case/Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The role covers deal strategy and decision enablement—identifying economic buyers and mapping decision processes, articulating ROI, producing executive-ready business cases, and leading internal and external negotiations while coordinating with SDRs, SEs, CSMs, and cross-functional teams. Required qualifications include proven B2B software/SaaS sales experience, a track record of closing mid-to-large multi-stakeholder deals, experience selling to executive-level stakeholders, and strong pipeline/forecast management, along with core competencies like data-driven decision making, resilience, and comfort in fast-changing environments; not a fit if one avoids direct engagement with economic buyers or relies on overly optimistic forecasts. Success metrics include quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and pipeline health, while Zendesk emphasizes ICONIC values, a hybrid work model, AI screening, equal opportunity and accommodations, and opportunities for growth within a diverse workplace.

Zendesk's Enterprise Machine Learning team uses ML, deep learning, and large language models to transform how the business makes decisions and to advance AI capabilities. The Machine Learning Engineer will serve as a technical and strategic member responsible for designing, scaling, and deploying advanced ML/AI solutions—particularly LLMs—and translating analytical work into measurable business impact across the enterprise. Key responsibilities include building end-to-end, enterprise-grade data science systems; collaborating with data scientists, ML engineers, analysts, and stakeholders; promoting MLOps practices; and ensuring data security and compliance. Requirements include 3+ years in data science/ML, a BS in CS/DS (advanced degree preferred), deep expertise in statistical modeling, ML, and LLMs, strong Python (with other languages valued), and experience with data pipelines and deployment, plus the ability to communicate complex concepts to non-technical partners. Zendesk emphasizes a hybrid work model, a commitment to diversity and inclusion, and notes that AI screening and accommodations may be used in the hiring process.

Zendesk is offering a 12-week UX Research Intern position in Poland starting July 2026, aimed at learning what it takes to be a successful UX researcher. The role involves supporting UX research projects, planning and conducting studies, analyzing and synthesizing data, sharing insights, and collaborating with global researchers and the Product Development team. Applicants should be enrolled in a postgraduate degree in a relevant field, have a basic understanding of research methods, strong written and verbal communication, the ability to work independently, and must be authorized to work in Poland; SQL skills are a bonus. The position offers a base salary of 98,280 PLN and may include bonuses or benefits, with a hybrid work arrangement that requires some in-office presence. Zendesk highlights diversity and inclusion, notes AI may be used for screening, and states it is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Product Design Intern who will work with designers, product managers, and engineers worldwide to research user needs, design flows and interfaces, prototype solutions, and test ideas with users. The internship emphasizes rapid prototyping, strong design craft, curiosity, problem-solving, and turning complex problems into simple, elegant designs while actively seeking feedback. You will collaborate across regions, work in an agile environment, defend your design decisions, and present your work to the team and cross-functional partners. Requirements include being actively enrolled in a design-related degree with graduation by 2027, a portfolio, familiarity with Figma and AI-assisted design workflows, and authorization to work in the applied locations. In Poland, the annualized base salary is zł98,280, the role is hybrid with 2–3 days in the office per week, and Zendesk highlights diversity and inclusion while noting that AI may be used for screening and accommodations are available.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns using Marketo, partnering with demand generation, field marketing, and customer success to deliver efficient, scalable results. You will define strategic goals, drive cross-team priorities, ensure on-time campaign launches, manage daily workload in Asana, monitor flows and milestones, and uphold quality through test plans and post-campaign audits. In Marketo administration and optimization, you will maintain system health, develop automation patterns, run A/B tests, troubleshoot issues, and perform regular audits. You will collaborate with demand gen, content marketing, sales, and vendors, manage stakeholder expectations, own the customer experience of the email nurture motion, and champion data-driven improvements. Requirements include 8+ years of enterprise email marketing experience, Marketo proficiency, expertise in nurture/segmentation/scoring, strong organizational and collaboration skills, with preferred Marketo Certified Expert and familiarity with ABM platforms and GA/UTM; the role offers a base salary of $160k-$240k, a hybrid work model, and Zendesk’s commitment to diversity and accommodations.

Zendesk is seeking a LATAM channel development leader to build partnerships, drive revenue, and help customers succeed, reflecting the broad scope of channel strategies in SaaS. The role collaborates with Zendesk’s regional sales team, reports to the Director of SSAC Partner Sales, and coordinates with Latin American and global partner teams to grow the channel and revenue in the region. It is a quota-carrying position requiring 4+ years of partner/channel sales experience in tech/SaaS, with resellers/consultancies/BPOs, a proven quota track record, strong executive presence, travel willingness, and fluency in English and Portuguese. Key duties include creating a regional go-to-market strategy, recruiting and enabling partners, helping partners win enterprise deals, funding partner-led campaigns, serving as the liaison between partners and Zendesk sales, evangelizing partner capabilities, and driving pipeline, new bookings, expansions, and customer acquisitions. Zendesk supports a hybrid work model, emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join the AI Delivery team as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to realize rapid value. The role's mission is to remove roadblocks, provide technical solutions as a trusted advisor, and ensure seamless integration and optimization of AI solutions to drive transformative business outcomes. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and designs, and leading end-to-end project delivery with clear scope and timelines. Responsibilities encompass providing technical guidance on Zendesk AI products, facilitating change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap. Candidates should have at least 3+ years in consulting or professional services, experience in enterprise technology/SaaS GTM roles, a track record with adoption analytics and success planning, a bachelor’s degree in Business/CS/Engineering or related field (advanced degrees or AI/PM certifications preferred), and a hybrid work arrangement with partial in-office time, along with a commitment to Zendesk's diversity and inclusion values.

- The AI Services Consultant at Zendesk will serve as the technical and product expert for the AI-powered Resolution Platform, helping customers implement and adopt AI to achieve quick value. - The role's mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. - Key objectives include accelerating time-to-value through adoption and operational excellence, acting as the customer’s AI technical expert, and leading end-to-end delivery with clear scope and timelines. - Requirements include 3+ years in consulting or professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees preferred), and strong consulting, project management, and AI expertise (certifications in AI strategy or PM are a plus). - The role is hybrid (onsite part of the week with some remote work), and Zendesk emphasizes an inclusive, equal-opportunity workplace with accessibility accommodations and policies around AI screening and diversity.

The AI Services Consultant at Zendesk is the technical and product expert for the AI-powered Resolution Platform within the Professional Services team, responsible for delivering quick time-to-value by guiding customers through configuration and optimization. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor and guiding customers through complex configurations to drive transformative business outcomes. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence of Zendesk AI solutions, be the customer’s AI technical expert, and run end-to-end projects with clear scope, timelines, and stakeholder alignment. Key responsibilities include offering technical guidance, change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating cross-functionally to align on the AI roadmap and address blockers. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, experience with adoption analytics and success plans, a bachelor’s degree in a related field (advanced degrees and AI strategy or project management certifications preferred), and a hybrid work arrangement with part-of-the-week in the office.

Zendesk is hiring an Account Executive to grow its Commercial SaaS base, with a focus on Generative AI solutions and building relationships with new and existing customers in the UK/Irish market. The role covers the full sales cycle—from prospecting and negotiation to closing—driving revenue growth, account expansion, and long-term partnerships, while using data-driven insights to improve conversion and retention. You’ll act as a strategic advisor to C-suite and VP executives, articulating the value of Zendesk’s AI-powered platform and its impact on customer experience, operational efficiency, and cost savings, and you’ll seek cross-sell opportunities to optimize account revenue. Required qualifications include a BA/BS, at least four years of B2B SaaS sales or solution engineering experience with a proven track record, experience selling in complex deals and renewals, and the ability to engage executives, plus knowledge of AI/ML and familiarity with tools like Salesforce, Clari, Groove, and Gong. The role offers a hybrid work arrangement with some in-office presence, travel as needed, and Zendesk’s commitment to diversity and inclusion, along with accommodations for applicants with disabilities; note that AI may be used to screen applications.

The AI Sales Specialist is a quota-carrying role that works with the Core Account Executive team to drive growth and adoption of Zendesk's AI products, using technical expertise to prospect, demo, and close value-driven deals. Key responsibilities include owning sales quotas in a defined Zendesk territory, collaborating with the core sales team to pursue revenue from existing accounts and new opportunities, building strong customer relationships, leading AI proof-of-concepts, and collaborating with AI and success teams to identify expansion and cross-sell opportunities. The role also encompasses AI sales enablement, acting as a subject matter expert, driving enablement initiatives, and ensuring core AEs are updated on product, plays, and market insights to support prospecting and qualification. Ideal candidates will be team players and evangelists who can operate across large deal pursuit teams, inspire sales teams around AI, and possess in-depth knowledge of the AI Suite and its practical applications for contact centers. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and optional experience in an overlay AE/co-sell role; Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work, potential AI screening, and accommodations for applicants with disabilities.

Zendesk seeks an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilots that prove the value of Zendesk AI by configuring, integrating, and validating solutions against defined success metrics to accelerate deals. The role sits at the intersection of technology and strategy in the pre-sales cycle, delivering hands-on pilots while ensuring readiness and alignment to strategic customer outcomes, in collaboration with Sales, Solutions Consulting, and Customer Success. Responsibilities include owning pilot discovery, scoping and delivery; building AI features and integrations; coordinating with Professional Services; designing testing and QA for AI agents and Copilot; documenting handoffs; and evaluating pilot performance against metrics such as pilot conversion rate, automation/augmentation of tickets, stakeholder satisfaction, time-to-value, risk management, and asset reusability. Candidates should have a startup mindset, strong Zendesk product knowledge, technical and project/relationship management experience in enterprise SaaS or AI implementations, change-management capabilities, and excellent communication and facilitation skills. The position is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes a diverse, inclusive culture while noting that AI may be used to screen applications and that accommodations are available.

Zendesk's Unified Analytics Vega team is seeking an Engineering Manager to lead a 6-10 person full-stack engineering team and drive the development of advanced analytics solutions like HyperArc and Explore, delivering actionable insights to thousands of end users. You will mentor the team, support integration of AI tools, foster continuous learning, and collaborate with stakeholders and other analytics groups to align product vision and goals. Qualifications include proven leadership of full-stack analytics or data-driven product teams, strong front-end (JavaScript/React) and backend (Java, Ruby) skills in distributed systems, plus a commitment to diversity, inclusion, and ongoing learning. Zendesk emphasizes equal opportunity and diversity, offers a hybrid work model with some in-office days, and publishes a Poland salary range of zl324,000 to zl486,000 with potential bonuses or incentives. The company highlights its mission to empower customer relationships, maintains a global footprint with offices around the world, and notes that AI or automated screening may be used in the application process, with accommodations available upon request.

As a Technical Architect at Zendesk, you will interpret customer requirements and design and implement Zendesk integrations, collaborating with customer SMEs to craft the best technical solution for their workflows and ensure success. You will seek to understand customer needs, lead technically oriented conversations, work with Consultant, Support, and Account Management teams to position and validate implementations, and communicate highly technical concepts to executive stakeholders, while prototyping ideas and leading technical discussions across many technologies. Requirements include a Bachelor's degree (or equivalent) with 1-2+ years delivering consulting services or programming in languages such as Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; experience with SaaS; and excellent communication in English (other languages a plus). Nice-to-have items include experience in global teams; familiarity with a backend language; hands-on experience with Zendesk products, Apps Framework, and SSO; Zendesk Administrator and App Developer certifications. Zendesk emphasizes a hybrid work model with in-office and remote days, a culture of diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, while noting AI screening may be used in the hiring process.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build scalable, secure connectors for Action Builder, working with the SDK, platform, and product teams and using AI to streamline connector delivery. The role is hands-on: design, build, and maintain third-party connectors with the Connector SDK; define bundles, templates, and patterns; lead technical design and best-practice guidance for connector architecture; and mentor junior engineers. You will collaborate to improve developer tooling, documentation, and workflows, prioritize high-impact connectors with Product, and enforce standards around testing, CI/CD, error handling, and observability. Requirements include 7+ years of software development (integration/API focus), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, solid systems design, a product mindset, and excellent communication; bonus for SDK or platform tooling feedback, iPaaS/connector experience, and open-source contributions; this is a hybrid Pune role with relocation. The posting notes Zendesk’s Pune Product Development Center of Excellence, equal opportunity and accommodations, AI screening, and a hybrid work model, alongside Zendesk’s tech stack (AWS, Kubernetes, Spinnaker, Aurora/MySQL, DynamoDB, S3) and a global, inclusive culture focused on impact and growth.

Zendesk is seeking an Accounts Payable Associate to power its finance operations, using AI, automation, and digital tools to ensure accurate and timely invoice processing while delivering customer-first service. You’ll review, enter, and process PO and non-PO invoices in Coupa, maintain the AP queue, and organize Philippine-entity invoices and reimbursement records to ensure compliance with local regulations. The role also involves using AI-powered solutions to review extracted data, flag discrepancies, research and resolve exceptions, respond to inquiries, participate in process improvements and reconciliations, and keep sensitive information secure. Basic qualifications include 2+ years in accounts payable or a related field, familiarity with Coupa or Netsuite, proficiency in Excel and Google Workspace, English fluency, and a willingness to work in Bonifacio Global City 2x per week. Zendesk highlights a hybrid work model, a commitment to diversity, equity, and inclusion, and the use of AI screening, with accommodations available for applicants with disabilities.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across the Zendesk Platform—including MCP Server, A2A flows, APIs, and agentic tools—by defining a practical security roadmap that integrates FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI, Zero Trust, and ML-powered detection. The role involves close collaboration with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform teams to turn strategy into shipped features and measurable security outcomes. Key duties include owning the platform security strategy and roadmap, drafting technical PRDs for security primitives, leading ML/AI-driven detection and threat telemetry, defining AI Agent security boundaries with fine-grained scopes, launching enterprise-grade controls and monitoring, and driving adoption with stakeholders and customers while tracking KPIs. Required qualifications include 8+ years in product management with 4+ years in platform security or related fields, deep knowledge of security protocols and PKI, experience with Zero Trust and secure agent patterns, and a proven ability to ship ML-driven security capabilities and coordinate with security and business stakeholders. Compensation includes a US base range of $250k–$374k with potential bonuses, and Zendesk notes its commitment to equal opportunity, hybrid work, AI screening where appropriate, and accommodations for applicants with disabilities.

The role is Software Engineer II on Zendesk's Core Service Usage team, building the usage metering and reporting platform that powers Zendesk's product suite at scale. You’ll own features end-to-end—from discovery to deployment—collaborate with Product and Design, and work with a global, tight-knit team on a modern, rigorous stack. The stack includes Scala, Ruby on Rails, React TypeScript frontend, AWS infrastructure, Kubernetes via Spinnaker, and data in Aurora/MySQL, S3, and Snowflake. Requirements include 2+ years of commercial software engineering, 1+ year of fullstack experience, production experience in React/TypeScript and in an enterprise-level OOP backend language, plus strong async communication in a distributed team; the role offers Lab Days and access to AI platforms/tools, with a hybrid in-office schedule. Zendesk emphasizes growth, inclusion, and fairness, is an equal opportunity employer with accommodations, and may use AI screening as part of the hiring process.

Zendesk is hiring an SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, driving organic performance today and preparing Zendesk for AI-powered, answer-first discovery experiences. As search evolves toward generative and answer-based surfaces, the role sits at the intersection of SEO, AEO, analytics, and experimentation, focusing on stable, improving organic performance and content structured for answer-first discovery. Responsibilities include strategic ownership of AMER SEO and AEO, identifying opportunities and risks, leading end-to-end initiatives, leveraging AI tools, and building repeatable processes; plus performing deep analytics and hypothesis-driven experiments with GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and AEO platforms, and linking results to MQLs and pipeline while collaborating cross-functionally. Required qualifications include a BA/BS in a related field or equivalent, 6+ years of hands-on SEO experience (preferably SaaS/enterprise), strong technical and content SEO and analytics proficiency, experience with SEO tools (SEMrush, Ahrefs, Moz, Screaming Frog, BrightEdge) and AEO platforms like Profound, and the ability to work independently, run experiments, and communicate effectively; Strong Plus includes AEO/generative AI experience, AI automation to scale SEO workflows, ownership of large regional portfolios, and scalable SEO frameworks. The US base salary range is $126,000-$190,000 with potential bonuses and benefits; the role is hybrid with part in-office required; Zendesk emphasizes diversity, equity, and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Technical Account Managers act as an extension of customers, partnering with agents, admins, IT teams, CX Directors and Executives to craft strategies that drive customer and employee experience, while guiding methodologies for implementation rather than performing the implementations themselves. They begin by understanding the customer’s business strategy and, with Zendesk Success and Account Executives, analyze how the product is used across use-cases, configurations, integrations and apps. The role is hybrid, offering remote work with a weekly in-office presence to balance collaboration and perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering Zendesk capability demos for quick wins, owning the Premier Enterprise offering with a Customer Technical Roadmap, conducting operational reviews, coordinating Zendesk resources, ensuring robust issue-resolution plans, and voicing the customer’s needs to Zendesk product teams. Requirements include fluent English, excellent communication and presentation skills, knowledge of CX products (ideally Zendesk), SaaS implementations and API/workflows experience, 5+ years of technical experience, a proactive, collaborative, customer-facing background as a technical lead, and the ability to thrive in a matrix environment, with Zendesk highlighting a hybrid, inclusive culture that emphasizes diversity, equal opportunity, AI screening, and accommodations for disabilities, managed by the hiring manager.

Zendesk is hiring a Senior Product Designer for the Knowledge team to define a systems-oriented vision for a best-in-class knowledge platform that powers AI-driven self-service and rethinks the Help Center for the AI era, collaborating with product managers, engineers, content designers, and researchers. The role emphasizes designing end-to-end experiences, including interaction models, flows, wireframes, and high-fidelity mockups, and involves presenting and defending design solutions to partners and senior executives. You will work primarily with teams in Poland, Denmark, and Portugal, with distributed colleagues across EMEA, AMER, and APAC. Requirements include 5+ years of SaaS design, 2+ years in designing Content Management Software or integration systems, experience with LLM integrations and AI feature workflows, and the ability to operate in a technical environment with rapid prototyping. Benefits include ownership of projects, flexible hybrid work, growth opportunities, and Zendesk’s commitment to diversity and inclusion; applicants must submit a portfolio link, and AI may be used to screen applications with accommodations available upon request.

Zendesk is hiring an Inbound Sales Development Representative to join its Sales team and qualify leads for a fast-paced SaaS environment. Responsibilities include promptly following up on leads (trial, demo, contact form), conducting qualification calls, creating opportunities in Salesforce, and scheduling meetings with Account Executives, while promoting a positive team atmosphere and hitting weekly/monthly quotas. Requirements focus on active listening, multitasking and time management, excellent verbal and written communication, adaptability to change, a passion for sales and technology, and being a goal-oriented team player. Desired qualifications include a bachelor’s degree, transferable sales or customer-facing experience, and a history of meeting monthly targets. Compensation features an hourly OTE of $32.69-$49.04 with a 70/30 base/commission split (plus potential bonuses/benefits), plus a hybrid work arrangement requiring some in-office presence; Zendesk also stresses diversity and inclusion, AI screening, and accommodations as needed.

Zendesk is seeking an SMB Account Executive with B2B SaaS sales experience to grow the SMB base by pursuing new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. Responsibilities include driving top-line growth through new customer acquisition and account expansion, nurturing relationships for high satisfaction and retention, cross-selling to existing customers, using data and adoption history to prospect and retain, articulating Zendesk’s benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts while exceeding goals. Qualifications include a BA/BS or equivalent, at least 2 years of B2B/SaaS sales or solution engineering experience with a proven track record of exceeding targets, experience managing multi-level customer relationships, strong presentation, negotiation, and closing skills, solid prospecting abilities, an entrepreneurial mindset, industry knowledge, excellent organizational and multitasking skills, territory planning experience, and familiarity with Salesforce and Clari. The role adopts a Hybrid work model with partial in-office requirements (schedule set by the manager) to foster connection and collaboration while providing remote flexibility, reflecting Zendesk’s focus on delivering exceptional customer experiences and human connections. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI screening may be used in candidate evaluation; accommodations for applicants with disabilities or disabled veterans are available upon request.

Zendesk is hiring a German-speaking Technical Support Engineer who provides technical guidance across live chat, email, phone, video, and forums to deliver the best possible customer experience. The role requires owning issues through resolution, being empathetic and clear in communication, prioritizing escalations and product changes, and enabling self-service via the knowledge base. Applicants should have prior Technical Support experience in tech or SaaS, be fluent in English and German, demonstrate strong customer service and communication skills, and be able to explain technical concepts to diverse users, with proficiency in tools like GSuite, Slack, and Confluence. Zendesk offers a hybrid work model with some in-office time, emphasizes global diversity and inclusion, and provides accommodations for applicants with disabilities. The description frames Zendesk as the “intelligent heart of customer experience” and notes that AI may be used in screening, with information on equal opportunity and EEO rights.

Zendesk is seeking an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilot engagements that prove the value of Zendesk AI through technical configuration, integration, and validation against success metrics. The role sits at the intersection of technology and strategy in the pre-sales cycle, building and implementing pilots with the latest AI tools while ensuring they address strategic business outcomes and accelerate sales cycles. Responsibilities include owning pilot discovery, scoping and delivery; partnering with the account team; driving readiness; configuring AI features and integrations; coordinating Professional Services support; interfacing with Product to address gaps; designing testing and QA for AI agents and Copilot; managing stakeholder relations; evaluating pilot performance against metrics; and maintaining handoff documentation while staying a product expert on Zendesk’s AI offerings. Required qualifications include a startup mindset, strong Zendesk product knowledge, consultancy experience, high technical aptitude with basic coding, project and relationship management, proactive outcome-driven attitude, excellent communication and change-management skills, and a track record of accelerating adoption; success metrics cover pilot-to-deal conversion, automation/augmentation of tickets, stakeholder satisfaction, time-to-value, risk management, asset reusability, knowledge transfer, and innovation contributions. Zendesk offers a flexible hybrid work model with optional weekly in-office collaboration, emphasizes inclusivity and diversity, notes that AI may be used to screen applicants, and provides accommodations for applicants with disabilities with a dedicated contact for requests.

Zendesk is seeking an Account Executive with a proven B2B sales track record (preferably with AI-sales experience) to grow the business in Portugal by building relationships and introducing innovative solutions. The role focuses on acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data and customer insights to improve prospecting, conversion, retention, and expansion. Responsibilities include creating quarterly territory plans, aligning Zendesk products with client objectives, leading complex, multi-month value-centric sales cycles, maintaining a robust pipeline and forecast, and securing C-level sponsorship. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a history of exceeding targets, experience selling to executives, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel and fluency in Portuguese, Spanish, and English. Zendesk endorses a hybrid work model, champions diversity and inclusion, notes that AI may screen applications, and provides accommodations on request.

The Zendesk Deploy Team is hiring a Platform Engineer to improve deployment tools and infrastructure that enable over 1,000 engineers to deliver code quickly, safely, and reliably. The role’s mission is to simplify deployment processes, build easy-to-use tools and clear standards, and apply AI to automate workflows, monitoring, and system reliability. Responsibilities include building and maintaining deployment infrastructure and CI/CD tooling, collaborating with engineering teams on deployment needs, supporting Kubernetes-based automation, monitoring incidents, and improving documentation and runbooks, while driving automation through infrastructure as code. Required qualifications include experience in DevOps/SRE/Platform Engineering, strong Kubernetes and Docker knowledge, coding/scripting in Go, Python, Ruby, or Bash, familiarity with Terraform or CloudFormation, production systems experience, and monitoring tools like Prometheus, Grafana, or Datadog; optional nice-to-haves include ArgoCD or Spinnaker, Jsonnet, GitOps, cloud/hybrid experience, and frontend development. The Poland-based annualized base salary range is zł179,000 to zł269,000, with a hybrid work model and opportunities for growth, along with inclusive culture, AI-enabled tooling, and accommodations for applicants with disabilities; actual compensation will reflect experience and other factors, and the role may include bonuses or benefits discussed at the offer stage.

Zendesk is hiring a Product Led Growth Account Executive to close sales quickly in a frictionless, fast-paced environment by handling inbound inquiries and delivering exceptional customer experiences. The role focuses on expanding revenue with existing customers through AI-enabled journeys and acquiring new logos, primarily engaging prospects via Zendesk through chat and email with calls when appropriate. Key duties include responding to high-volume inbound leads, articulating Zendesk’s value, proactively following up to resolve inquiries, becoming a product expert, and collaborating with core sales to transition more complex opportunities. Qualifications require English proficiency, prior sales experience (e.g., Digital Account Executive), the ability to learn tools quickly, strong organizational skills, and being physically located in Mexico City or Estado de Mexico with a hybrid schedule of four in-office days per week. Zendesk emphasizes a diverse, inclusive culture, notes that AI may be used to screen applicants, and provides accommodations as part of its equal opportunity employment commitments.

The Associate Renewals Manager will manage and optimize the contract renewal process for a portfolio of North America SMB SaaS customers, using relationship-building, a customer-centric mindset, and data and product insights to drive successful renewals in collaboration with Sales, Customer Success, and Revenue Operations. Key duties include independently managing the full renewal lifecycle, coordinating with Customer Success Managers and Account Executives to plan renewal approaches based on health and usage, proactively engaging customers, analyzing account history to craft renewal narratives and forecast risk, assisting with quotes, pricing validation, and contract management alongside Legal and Finance, maintaining CRM data accuracy, and identifying upsell opportunities while improving renewal workflows. Core competencies include Business Knowledge, Relationship Management, Communication & Conflict Resolution, Analytical Skills, and Negotiation, with emphasis on staying current on product developments and mapping customer use cases to Zendesk solutions. Qualifications require 0–2 years in SaaS renewals or related fields, proficiency with Salesforce or similar CRM tools (CPQ a plus), strong organizational and communication skills, an analytical mindset, and a Bachelor’s degree or equivalent experience. The role is hybrid with mandatory in-office presence part of the week and must be based in Mexico City or Estado de Mexico, reflecting Zendesk’s commitment to a diverse, inclusive workplace; the company notes AI screening and accommodations processes and highlights equal opportunity and inclusion.

This role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading and coaching a team of Renewal Representatives while also managing a personal book of business to stay close to customers and day-to-day renewal challenges. You will drive retention, identify expansion opportunities, and elevate renewal methodology, coaching, and execution across the North American SMB segment. Key responsibilities include owning retention and contraction targets, forecasting renewal risk and opportunities, distributing accounts across the team, and leading people management activities such as weekly one-on-ones, coaching, QA audits, feedback, escalation, and managing the full employee lifecycle. Operational duties involve embedding with internal teams, proposing process improvements for renewals, leading cross-functional projects, recruiting and onboarding new members, and guiding team meetings and regional escalations. Required qualifications include 4+ years in customer-facing roles with leadership experience, a bachelor’s degree or equivalent, strong communication and mentoring skills, a collaborative approach, and being located in Mexico with a hybrid work arrangement; Zendesk also notes AI screening and a commitment to equal opportunity and inclusive culture.

Zendesk is hiring a Machine Learning Engineer in the US to join its Enterprise ML team, focusing on scalable ML solutions and LLM/deep learning applications to improve customer experience and inform business decisions. In this role you will design, build, deploy, and monitor end-to-end ML systems, collaborate with data scientists, engineers, and business stakeholders, and drive adoption of MLOps practices while ensuring security, compliance, and measurable business impact. Qualifications include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in statistical modeling, ML/DL/LLMs, strong Python (and possibly Java/Scala), and experience with data pipelines and deployment tools (dbt, Snowflake, AWS, Docker, Kubernetes, CI/CD). You should also have strong business acumen, the ability to translate complex analytical concepts into actionable insights, and excellent communication to diverse audiences, along with proven cross-functional collaboration and stakeholder engagement. The position offers a US base salary range of $206k–$308k (with potential bonuses and benefits), a hybrid work arrangement, and Zendesk's commitment to diversity, equity, and inclusion, including accommodations for applicants with disabilities and AI-based screening as permitted by law.

Zendesk is expanding its AI integrations footprint and is hiring a Staff Software Engineer for the AI Integrations team in Melbourne to build intelligent connections with enterprise AI ecosystems such as Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo. In this role you’ll design, develop, and deploy resilient, scalable, LLM-powered integrations; own architectural decisions across the stack; shape APIs; mentor engineers; and champion best practices, observability, and operational excellence. Requirements include 8+ years building distributed applications, expertise in Go (or equivalent backend languages), strong JavaScript/TypeScript and React skills, and a track record designing across API boundaries (REST, GraphQL, event-driven) with a product-minded, collaborative approach. Bonus points for integrating with Jira/Slack/Shopify/Microsoft Teams, agentic workflows or LLM automation, and building developer tools; tech stack includes Golang/JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, and Aurora/MySQL/DynamoDB/S3. Zendesk offers a hybrid Melbourne-based role with flexible onsite/remote work, an inclusive culture and learning budgets, competitive compensation and benefits, and is an equal-opportunity employer that provides accommodations, with AI potentially used to screen applications.

Zendesk is hiring an Employee Service Sales Specialist to grow its B2C and B2B SaaS Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to quantify benefits for prospective deals. Requirements include a BA/BS or equivalent, at least 10 years of experience in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota track record, and the ability to navigate complex multi-month sales cycles. The position is hybrid, combining in-office presence with remote work, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to lead customer implementations of the AI Resolution Platform, acting as a technical expert and trusted advisor to accelerate time-to-value. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to deliver transformative business outcomes with agile, precise delivery. Key objectives include accelerating adoption and operational excellence, serving as the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities span offering technical guidance, change management and training, ensuring successful project delivery, maintaining customer satisfaction, cross-functional collaboration, and delivering tactical AI solutions aligned with business goals. Candidates should have 3+ years in consulting or professional services, enterprise SaaS go-to-market experience, adoption analytics and success planning, a relevant degree (advanced degrees and AI strategy or project management certifications preferred), strong program management and communication skills, a hybrid in-office/remote work model, and Zendesk’s commitment to diversity and inclusion.

Zendesk is hiring a Software Engineer II for the Sunshine Conversations Messaging Experience group to build integrations and connectors to the ES platform used by thousands of users worldwide. You will own features from design through rollout, write a short design doc for medium+ changes, contribute to platform, architecture, and data model decisions with cross-functional teams, work on reliability and scalability, maintain concise README(s), API docs, and runbooks, and present technical proposals to stakeholders while helping improve CI/CD, monitoring dashboards, and deployment practices. Basic qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, plus autonomy and leadership to carry a project through execution in agile teams. Preferred qualifications include experience designing distributed systems, hands-on work with messaging systems (RabbitMQ, Kafka, SQS) and data stores (MongoDB, Redis, MySQL), familiarity with Kubernetes, AWS, production observability, SaaS product development, and event-driven architectures; our tech stack includes TypeScript/JavaScript, Node.js/Express, React, MongoDB/Redis/MySQL/S3, RabbitMQ/Kafka/SQS on Kubernetes clusters on AWS. The role supports a hybrid work model with in-person requirements part of the week, Zendesk's commitment to diversity and equal opportunity (with AI screening possibly used), and accommodations for applicants with disabilities.

Zendesk in Madison, WI is hiring a Revenue Operations Business Operations Manager to own quoting and billing processes and enhance the Quote-to-Cash framework through cross-functional collaboration. The role involves daily operations oversight, leading initiatives to optimize quoting, billing, and QTC processes, and implementing ERP/QTC solutions to drive growth and efficiency. Responsibilities include managing daily operations of quoting and billing systems, providing updates on internal projects and roadmaps, maintaining comprehensive process documentation, and building strong relationships across Sales Operations, IT, Product Led Growth, and Product Development as the primary RevOps contact. Required qualifications include 5+ years in financial systems focusing on commerce-to-cash, a bachelor’s degree in a related field, strong data querying and reporting skills, excellent cross-functional collaboration and communication, experience with system implementations and UAT, and familiarity with Salesforce, CPQ, and Zuora (a plus); plus strong organizational skills and adaptability. The position offers a US base salary range of $116,000-$174,000 with potential bonuses or incentives, a hybrid work arrangement with partial in-office requirements, and Zendesk’s commitment to diversity, equal opportunity, AI screening, and accommodations.

Zendesk is seeking an AI Services Consultant in its Professional Services AI Delivery team to help customers implement and optimize its AI-powered Resolution Platform. The mission is to be the customer’s technical expert and trusted advisor, accelerating time-to-value by guiding configurations and integrations, removing blockers quickly, and delivering end-to-end projects with agility. You’ll provide strategic technical guidance on Zendesk AI products, facilitate change management and training, ensure on-time project delivery, maintain high customer satisfaction, and collaborate cross-functionally to align the customer AI roadmap and achieve measurable business outcomes. Qualifications include 3+ years in consulting/professional services, experience in go-to-customer roles in enterprise tech or SaaS, proficiency with adoption analytics and success plans, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong consulting, communication, project management, and AI-tech skills. The role offers a US base salary range of $106,000-$160,000 with potential bonuses, a hybrid work arrangement, Zendesk’s commitment to diversity and equal opportunity, and notes that AI screening may be used with accommodations available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant within Professional Services to lead the AI Delivery approach for the AI-powered Resolution Platform, acting as the technical expert to accelerate customers' time-to-value and guide configuration and optimization. The role's mission is to remove roadblocks and serve as a trusted advisor by delivering technical solutions, guiding customers through complex configurations with agility, and driving adoption, integration, and measurable business outcomes. Key responsibilities include providing strategic technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering AI projects on time, maintaining high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap. Qualifications include a minimum of 3+ years in Consulting/Professional Services, experience in enterprise technology or SaaS GTM roles, familiarity with adoption analytics and success plans, a bachelor’s degree (AI strategy or project management certifications preferred), and strong consulting, communication, and project management skills with deep AI proficiency. This role is hybrid and based in Karnataka or Maharashtra, India, with partial in-office attendance as determined by the manager, and Zendesk emphasizes equal opportunity and inclusion, noting that AI screening may be used and accommodations are provided as needed.

Zendesk is seeking an AI Services Consultant for its Professional Services AI Delivery team to act as a technical expert and trusted advisor, guiding customers through configuring and optimizing the AI Resolution Platform to accelerate value and drive business outcomes. The role covers end-to-end project delivery, removing blockers, driving adoption and change management, and ensuring high customer satisfaction with measurable improvements in AI adoption. Key responsibilities include providing technical guidance on implementing and optimizing Zendesk AI products, coordinating with cross-functional teams, and aligning the customer AI roadmap with business goals to ensure on-time delivery. Required qualifications include 3+ years in consulting or professional services, experience in enterprise SaaS go-to-customer roles (such as customer success, professional services, TAM, or solutions engineering), strong project management and communication skills, and the ability to distill complex AI concepts for executive stakeholders, with advanced degrees or AI/PM certifications preferred. The position is hybrid and based in Mexico—CDMX or Estado de Mexico—with on-site requirements and flexible remote work, and Zendesk emphasizes diversity and equal opportunity while noting AI may be used in screening and accommodations are available for applicants with disabilities.

Zendesk's Technical Account Managers (TAMs) act as an extension of customers, partnering with CX teams, IT, admins, and executives to craft strategies that enable innovation and deliver outstanding customer experiences, maximizing value from Zendesk. The TAM role focuses on guiding and advising on implementations rather than doing them, starting from the customer’s business strategy and examining use-cases, configurations, integrations, and apps. Responsibilities include establishing cross-functional relationships, documenting the customer’s CX ecosystem, delivering consultations and demos for quick wins, leading Premier adoption with a Customer Technical Roadmap, conducting operational reviews, coordinating Zendesk resources, ensuring robust issue plans, voicing the customer to product teams, and driving continuous improvement across global delivery. Required qualifications include 10+ years of technical experience (6+ in enterprise), a proven track record as a trusted executive-level advisor, experience in SaaS service management and CX transformation, cross-functional leadership, strong communication skills, and expertise in SaaS architectures and Zendesk, with mentoring experience and Spanish being a plus. The role supports a hybrid work model, emphasizes diversity and inclusion, and notes AI screening and accommodation options, with employment protections and a commitment to equal opportunity and a supportive workplace.

Zendesk is seeking an Enterprise Account Executive with a proven B2B SaaS sales track record to grow its enterprise customer base by acquiring new customers, cross-selling additional products, and expanding partnerships. Key responsibilities include driving top-line revenue, managing strategic relationships for retention, leading complex, multi-month sales cycles with proof of concept, developing quarterly territory plans, and shaping strategies to increase enterprise market share. Ideal candidates have a BA/BS, 8+ years in cloud/software B2B sales, a history of meeting or exceeding targets (President’s Club a plus), experience selling to VP/C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk offers a hybrid work model with in-office time required part of the week, a culture focused on delivering human-centered customer experiences, and a commitment to diversity, equity, and inclusion, including accommodations for disabilities. The company also notes that artificial intelligence or automated decision systems may be used to screen or evaluate applications, in line with its policies.

You will collaborate with a portfolio of Managed Services customers to manage a backlog, optimize, maintain, and grow their use of Zendesk products, consult on best-practice strategies, and provide hands-on assistance, making the Managed Services team an extension of the customer's own team. Responsibilities include managing the portfolio to minimize churn, scoping and prioritizing tasks within available hours, maintaining product expertise across the Zendesk product line, guiding customers with proactive assistance, delegating requests to colleagues while ensuring quality and timeliness, collaborating on world-class customer service policies and standards, providing business consultation and configuring Zendesk to meet and exceed expectations, handling high-profile escalations, and effectively balancing competing priorities across multiple customers to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success experience (ideally in a customer-facing role), strong communication and relationship skills, the ability to interface at management level, empathy, technical aptitude, travel willingness up to 20%, and English proficiency. The role offers a hybrid work model with part-time onsite presence and remote work, a US base salary range of $106,000–$160,000 with potential bonuses or incentives, and a culture focused on work-life balance, diversity and inclusion, and a strong, global customer experience. Zendesk is an equal opportunity employer that may use AI or automated screening in the hiring process, provides accommodations for applicants with disabilities, and supports global diversity, equity, and inclusion across its offices worldwide.

Zendesk is hiring a Digital Inside Sales Representative as a founding member of a new high-velocity team, with travel to offices required for training before moving to a hybrid work arrangement. You will handle a large volume of inbound leads and existing customers across calls, meetings, chat and email, actively resolve inquiries to drive online conversions, become a Zendesk product expert, conduct discovery calls and demos, and meet SLAs, KPIs, and a shared revenue target. Ideal candidates have 2+ years of sales experience (SaaS/software preferred), excellent English writing skills, strong organization, the ability to multitask many opportunities, and thrive in a fast-paced environment while working with a global client base; in-office three days per week. The role offers a hybrid model with an onsite-centric schedule and remote work, with specifics determined by the hiring manager, and requires attendance at the local office part of the week. Zendesk emphasizes equal opportunity, diversity, and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Design Operations Intern (also known as a Design Program Manager or Producer) for the Product Design team, with a specific focus on AI Enablement to help shift design workflows toward AI collaboration and faster delivery. Responsibilities include auditing and optimizing workflows, piloting AI capabilities, maintaining an internal AI tools inventory, creating AI in Design enablement content, coordinating the AI Champions program, and measuring adoption and impact on designer time and satisfaction. Zendesk emphasizes responsible AI, ensuring privacy, mitigating bias, and maintaining a human-in-the-loop approach in design work. Basic qualifications require current enrollment in a relevant degree program and a portfolio, plus authorization to work in the U.S.; preferred qualifications include familiarity with design thinking and product development, hands-on AI tool experience, strong organizational skills, curiosity, inclusive design interest, and knowledge of ethical AI frameworks. Compensation ranges from $31.25 to $61.00 per hour with potential bonuses and benefits; the role is hybrid with some in-office time, and Zendesk commits to equal opportunity employment and accessibility accommodations.

Zendesk is seeking a Manager of the Business Development team in the EMEA region (expanding from Lisbon) to recruit, coach, and lead SDRs and BDRs and shape their programs as the company scales. The role requires building a high-performing, diverse sales team that consistently overachieves targets, while collaborating with Sales, Marketing, Sales Ops, and Talent Acquisition to drive revenue and talent pipelines and uphold Zendesk’s culture. The position offers a hybrid work model with remote Mondays and Fridays and in-office Tuesdays through Thursdays in Lisbon, designed to balance autonomy and team connection. Requirements include prior management of BDR/SDR teams, fluency in German or Dutch, a proven SaaS sales background, a track record of meeting quota, experience in demand generation and lead flow management, and strong cross-functional, data-driven, and presentation skills. Zendesk emphasizes diversity, equity and inclusion, equal opportunity employment, AI-based screening per policy, and provides accommodations for applicants with disabilities.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive new B2B SaaS revenue by leveraging AI-driven insights and Zendesk’s AI-powered platform, with a focus on winning net-new commercial accounts and accelerating decision cycles. Responsibilities include proactive prospecting, opening new accounts, leading the full sales cycle from outreach to negotiation, building executive relationships, and maintaining a high-velocity pipeline while collaborating with technical and cross-functional teams. Candidates should have a BA/BS or equivalent, 3+ years of B2B SaaS sales success, a proven ability to close complex executive-level deals, strong VP/C-suite relationship skills, and proficiency with AI, analytics, and digital sales tools. The US annualized OTE ranges from $230,000 to $344,000 with a 50/50 base-to-commission mix, and the role operates in a hybrid model with some in-office time and potential bonuses or benefits. Zendesk emphasizes equal opportunity, global diversity and inclusion, notes the use of AI screening where appropriate, and provides information on accommodations and EEO rights.

The Prospecting Acceleration Specialist at Zendesk will own onboarding, continuous learning, and prospecting excellence across the region to accelerate BDR ramp time, improve conversion rates, and boost team confidence. Key responsibilities include delivering onboarding for new BDRs, designing ongoing enablement on messaging and tools, optimizing outbound sequences, providing field coaching, and collaborating cross-functionally with Marketing, Enablement, Operations, and Product to support the Sales Development team. The ideal candidate has 2–4+ years of Sales Development experience in a fast-growing SaaS environment, with current or former BDR experience at Zendesk or similar, deep knowledge of outbound tactics and tools, and a proven ability to coach others and communicate clearly. The role offers the opportunity to make a measurable impact on a global sales development organization within a customer-first, employee-empowered culture, and includes hybrid work with in-office expectations part of the week plus competitive benefits and professional development resources. Zendesk is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants, and notes that AI may be used to screen applications; applicants can contact for reasonable accommodations.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.

Zendesk is seeking an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P processes for their Pune, India team, with a hybrid work model. The role will analyze and optimize end-to-end Netsuite value streams, serve as the functional lead on projects, gather and translate business requirements for technology solutions, and bridge finance with technical teams in an Agile context. You will facilitate cross-functional collaboration, participate in Agile ceremonies, use AI tools to streamline documentation, conduct UAT, and support change management and training. Requirements include 8+ years in business systems analysis with finance-focused SaaS experience (Netsuite Core financials, R2R, S2P; plus Adaptive, Blackline), plus Jira, strong communication and presentation skills, and a growth mindset and curiosity. Zendesk promotes diversity and inclusion, is an equal opportunity employer, may use AI screening, and requires candidates to be located in or plan to work from Karnataka or Maharashtra, with a hybrid onsite/remote schedule.

Zendesk is seeking an IT Business Systems Analyst in Pune focusing on Netsuite Core finance, R2R and S2P to optimize finance operations through technology. The ideal candidate thrives in collaboration, has strong SaaS and Agile experience, and can translate business requirements into actionable technology solutions. Responsibilities include analyzing and optimizing end-to-end Netsuite value streams, serving as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools, conducting UAT, and guiding change management. The role emphasizes values of exceptional service, simple solutions, pride in work, and care for each other, and requires 8+ years of business analysis experience, Netsuite/ERP expertise (R2R/S2P), Jira proficiency, strong communication and presentation skills, teamwork, growth mindset, and curiosity. Zendesk highlights diversity and inclusion, notes hybrid work with location restrictions (Karnataka or Maharashtra), and mentions AI screening and accommodation options.

Zendesk is seeking a Principal Contact Center Sales Specialist for the EMEA SMB segment to drive awareness and sales of Zendesk’s CCaaS platform, leveraging expertise in contact center tech (Zendesk, Amazon Connect, AWS) and providing strategic direction across teams. Responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to pursue opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progress, coordinating with AWS AMs, forecasting with regional teams, delivering tailored value propositions, and scaling pipeline management. Key qualifications include a minimum of 7 years in cloud contact center sales, strong analytical and scale-selling skills, English fluency (Spanish/French a plus), proven channel sales experience, and advantageous technical knowledge of Zendesk and Amazon Connect, with the ability to work autonomously in a fast-paced environment and a track record of C-level selling and meeting targets. What Zendesk offers includes a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive culture, and the chance to lead transformational contact center initiatives using cutting-edge technologies. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, supports hybrid working, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base and accelerate SaaS revenue using AI-driven insights to align with customer goals and deliver scalable customer experiences. The role involves acquiring new SMB customers, nurturing relationships with personalized outreach and AI-enabled automation, leading complex sales cycles with tailored AI-driven solutions, and co-creating AI transformation roadmaps with measurable KPIs. Additional duties include developing data-backed ROI cases, articulating business impact to procurement, discussing AI product architecture with cross-functional teams, pursuing cross-sell and upsell opportunities, monitoring market trends, and maintaining a robust Salesforce pipeline with forecasts. Ideal candidates have at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI integrations, excellent organization and forecasting skills, and an entrepreneurial, collaborative mindset with strong communication and travel willingness. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid in-office/remote schedule; Zendesk emphasizes diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The Senior Engagement Manager at Zendesk leads and delivers complex, high-value client projects with a focus on strategic thinking, advanced project management, and mentoring junior team members, while helping improve delivery methodologies. Key duties include serving as the primary client liaison, overseeing end-to-end project delivery, proactively managing risks and budgets, supporting business development and contract negotiations, and ensuring cross-functional collaboration. The role requires 5+ years of client-facing consultancy experience, exceptional leadership and communication skills, strong strategic/analytical abilities, proficiency with PM software and CRM tools, a bachelor’s in business/management (master’s preferred), fluency in Spanish and English (Portuguese preferred), the ability to manage multiple engagements, and travel up to 25% with experience handling various contract types. The position is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work model that requires some onsite presence, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, notes AI may be used in screening, and offers accommodations and a supportive environment with emphasis on work-life balance and community involvement.

The Solutions Consultant serves as the technical and competitive advisor in Zendesk’s sales cycle, acting as the bridge between Sales and prospects by selling to executives and delivering technical information both onsite and virtually to drive customer happiness. Key requirements include 3+ years of presales experience, knowledge of web/scripting technologies (HTML, CSS, JavaScript, JSON) and SaaS apps, ability to map RFI/RFP requirements to software, experience scoping and executing pilots/POCs, and willingness to travel 1-2 times per month. Desired skills include domain expertise in areas such as Customer Service Software, ITSM, data warehousing, BI, WFM, QA, integration/middleware, AI/bots, plus awareness of AI's impact on customer service and technologies like LLMs and ChatGPT. The role values strong problem-solving and solution-scoping abilities, a bachelor’s degree (graduate degree preferred), independence across multiple projects, and, ideally, prior consulting experience implementing enterprise software. Zendesk offers a US OTE range of $148k-$222k (80/20 base/commission), a hybrid work model with partial in-office time, and a commitment to diversity and accommodations, with AI-based screening in hiring as allowed by law.

The position is Senior Contact Center Sales Specialist - LATAM at Zendesk, tasked with driving awareness and sales of Zendesk's CCaaS Contact Center across Latin America, requiring deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, or similar) and AWS. The role provides strategic direction, industry knowledge, and cross-team collaboration, involving work with AWS/Amazon Connect AEs and Zendesk AEs, presales, and partners, plus running forecast cadences and translating customer requirements into solutions. Key responsibilities include collaborating with Account Executives, pre-sales, and partners to pursue opportunities, engaging vendors on best practices, assisting with customer discovery and deal progress, delivering tailored value propositions, staying ahead of industry trends, and representing Zendesk at regional events. Required qualifications include a minimum of 5 years in cloud contact center sales, proven channel sales experience, fluency in English and Portuguese or Spanish, technical familiarity with Zendesk or Amazon Connect (or similar), ability to work autonomously in a fast-paced team, experience selling at the C-level, and a proven track record of meeting sales targets and proactively pursuing opportunities. The role is based in Mexico City or Estado de Mexico with a hybrid work arrangement (onsite part of the week as determined by the hiring manager), and Zendesk offers competitive salary and benefits, opportunities for growth, an inclusive and equal-opportunity environment, with accommodations available for disabilities and AI screening may be used in application evaluation.

Zendesk is hiring for a Pune-based role with a hybrid work model that requires in-office presence part of the week, and the company only hires candidates located in Karnataka or Maharashtra. The daily duties involve collaborating with engineers and product management to design simple, elegant solutions to complex problems, employing the full development lifecycle including design, pair programming, peer reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, ensuring code quality, debugging, unblocking tasks, and actively participating in code reviews, design discussions, and cross-team standardization of services and tools. The role requires proficiency in backend languages (Java, Ruby on Rails, Python, Go, NodeJS, Typescript, Scala, etc.), at least 8 years of hands-on coding experience, experience leading design and implementation, unit testing and TDD, mentoring, and strong communication and problem-solving skills. Zendesk emphasizes global diversity and inclusion, is an equal opportunity employer, may use AI screening per policy, and offers accommodations for applicants with disabilities.

The role is a Senior Product Designer at Zendesk, based in Pune and requiring attendance in the office at least 3 days a week, with the note that Zendesk can only hire candidates physically located in Karnataka or Maharashtra. You’ll help shape intuitive, scalable experiences that empower employees and streamline how work gets done, collaborating with product managers, engineers, and cross-functional partners to define challenges and deliver impactful designs. Your daily work includes designing simple experiences for employees, managers, and service teams; building scalable UI patterns for service discovery and progress tracking; and prototyping AI-driven self-service and automated workflows with PMs and content designers. Requirements include 6+ years of product design experience with SaaS/enterprise platforms, AI-first product experience, strong interaction design, information architecture, and systems thinking, as well as proficiency in Figma, prototyping, and usability testing, plus the ability to work across geographies and balance business and user outcomes; product-led growth familiarity is a nice-to-have but not required. The role contemplates hybrid work with on-site presence, emphasizes Zendesk’s equal opportunity and inclusion commitments, and notes that AI may be used to screen applications, with accommodations available if needed.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes, owning the strategic AI roadmap and building executive partnerships to start AI initiatives strong and scale them. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and driving adoption through expansion with success metrics like satisfaction, automated resolution usage, and retention. Responsibilities include full ownership of AI roadmap delivery, serving as design authority for deployments, shaping long-term AI strategy, aligning cross-functional teams, acting as engagement lead, maintaining mutual roadmaps, managing channel/adoption strategy, and measuring impact with data-driven insights. Qualifications include 5+ years in Customer Success/Experience (1+ year AI), Spanish fluency, enterprise SaaS GTM experience, ability to forecast churn/expansion, a relevant bachelor’s degree (advanced degrees or certifications preferred), and the ability to translate AI concepts for executives, with AI domain expertise a plus. The role is hybrid with part-of-week on-site, Zendesk promotes inclusion and accommodations, and the company may use AI screening in the hiring process.

Zendesk Product Security is a globally distributed team of application security specialists focused on secure design, automation, education, and tooling to embed security throughout the software development lifecycle. The role is hybrid and Pune-based, requiring relocation, with 3 days in the office, and involves building high-scale distributed integrations with partners like Slack, Atlassian, and AWS, along with customer-facing security features. Day-to-day responsibilities include leading customer-facing software projects, ensuring solutions will meet needs 18+ months out, balancing individual work with helping other engineers, mentoring juniors, and championing accessibility while collaborating with designers and product managers. Candidates should have 9+ years of full-stack software engineering experience (React/JS/Node/TS), strong experience with modern JS frameworks and mono-repo tooling, and experience with Salesforce integrations and building integrations with Jira/Slack/Shopify/Microsoft Teams; the tech stack includes Golang and JS/TS, React-based frontend, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3. Zendesk restricts hires to candidates located in Karnataka or Maharashtra, emphasizes a diverse, inclusive workplace, notes AI screening may be used, and offers accommodations for applicants with disabilities.

The Director of AI Success will lead multiple AI Success teams (~15–30 people), set strategy and operational rigor for AI adoption across Zendesk’s portfolio, and partner with senior Product and GTM leaders to drive outcomes that impact revenue, retention, and product roadmaps. The mission is to own strategy, operations, and outcomes across the AI Success organization, ensuring scalable, repeatable AI programs, widespread product adoption, and executive forecasting and risk management that informs company strategy. Overarching objectives include defining an org-level strategy to translate product innovation into market outcomes, building forecasting and predictive health models with executive reporting to improve forecast accuracy and reduce churn, and architecting governance playbooks and responsible-AI guardrails for scalable deployment. Responsibilities encompass org leadership and people strategy, strategic product partnership and roadmap influence, cross-functional operational ownership, executive engagement and external relationships, portfolio risk forecasting and business insight, commercial outcomes and growth targets, and governance guidelines for responsible AI. Qualifications include 12+ years in enterprise SaaS roles (customer success, professional services, etc.), 3+ years focusing on AI adoption or AI product GTM, 5+ years leading 15–30 people, go-to-customer/GTM experience in enterprise tech, plus strong analytics for adoption and churn forecasting, a bachelor’s degree (advanced degrees preferred), plus compensation in the US OTE range $227k–$341k with 70/30 base/commission and Zendesk’s equal-opportunity, hybrid-work, and accommodation policies.

Zendesk is seeking a Sales Specialist with deep expertise in contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk's CCaaS platform across the Western United States and Canada. The ideal candidate will provide strategic direction, possess deep industry knowledge, strong business acumen, excellent communication and analytical skills, and the ability to collaborate across Zendesk teams. Key responsibilities include collaborating with Zendesk Account Executives, pre-sales teams, and partners; coordinating with AWS and Amazon Connect AEs; conducting customer discovery calls; managing deal progress and forecasts; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, autonomy and teamwork ability, experience selling at the C-level, a proven sales track record, and advantageous technical familiarity with Zendesk and Amazon Connect. Zendesk offers a competitive compensation package with an annualized US OTE of $234k-$352k (60/40 base/commission), opportunities for professional growth, a collaborative hybrid workplace, a commitment to diversity and inclusion, reasonable accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applications.

Zendesk is seeking an experienced Sales Specialist focused on contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive sales of Zendesk Contact Center for the commercial segment across the Western United States and Canada. The role involves collaborating with Account Executives, pre-sales teams, and partners to identify opportunities, running customer discovery calls, managing deals, and partnering with AWS and Amazon Connect AEs to tailor value propositions and requirements, while running forecast cadences with regional teams and Zendesk for Contact Center leadership. Key qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, C-level selling ability, autonomous and fast-paced work style, strong communication, and advantageous technical knowledge of Zendesk and Amazon Connect. The position offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. The US annualized OTE ranges from $234,000 to $352,000 (60/40 base/commission), with potential bonuses or incentives; Zendesk also highlights hybrid work flexibility, AI screening, and a commitment to equal opportunity, diversity, and accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to serve as the technical leader for the team, defining architecture, execution strategy, and a long-term roadmap to build a feature-rich system for onboarding, adoption, and management of Zendesk products and for enabling internal integrations. The role involves independently driving system design, development, testing, and deployment of high-quality software, architecting scalable and secure solutions across multiple teams, making high-impact technical decisions, and evolving the architecture and data platform for performance. It emphasizes collaboration with product managers, designers, and engineering leaders, proactive issue mitigation, building reusable components, participating in code reviews, and owning end-to-end delivery with high quality, reliability, and performance. Required qualifications include 12+ years in frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest/RTL, deep REST API and data-layer experience, multi-tenant SaaS architecture, autonomous leadership, and strong communication skills. The position is described as hybrid with in-office requirements and is noted as Pune-based, though the posting also mentions eligibility restricting hires to candidates located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity, inclusion, accommodations, and AI-based screening.

Zendesk is hiring a frontend engineer for a Pune-based role with a hybrid arrangement that requires at least 3 days in the office, offering the chance to work with a globally dispersed engineering team on Zendesk’s customer-facing products. Daily responsibilities include collaborating with engineers and product management, applying end-to-end development practices, participating in code reviews, documentation, testing, CI, and delivering reliable, scalable solutions. They seek 8+ years of frontend experience with a UX mindset and strong knowledge in Session Management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, REST APIs, and building complex React SPAs, plus familiarity with AI tools like GitHub Copilot and ChatGPT. Bonus skills include CI/CD tools, Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks like Segment or Pendo, and JavaScript build tooling (Webpack/Node.js); candidates must be located in Karnataka or Maharashtra. Zendesk emphasizes hybrid collaboration, inclusion, and equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

The Senior Solutions Consultant at Zendesk leads the design and delivery of AI-powered CX and ES solutions for top brands, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll perform technical and business discovery, architect AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilots, and design secure, scalable integrations using Zendesk APIs, middleware, and cloud platforms. You’ll collaborate across teams to influence the product roadmap and go-to-market strategy, and use Zendesk analytics and AI metrics to demonstrate ROI and drive continuous improvement while championing AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and architectures, experience delivering pilots/POCs, deep understanding of AI technologies and their CX applications, domain expertise in CCaaS or related areas, plus strong storytelling and communication skills and a relevant degree, with travel as needed. Zendesk promotes a hybrid, inclusive culture and is an equal opportunity employer, with commitments to global diversity and accommodations for applicants with disabilities, and notes that AI may be used in screening during hiring.

Zendesk is seeking a proven Enterprise Account Executive to join its Bay Area sales team to grow enterprise business and expand Zendesk’s AI-powered CX solutions within high-value accounts. The role focuses on driving top-line revenue, identifying opportunities to expand AI and automation adoption, cross-selling and upselling, and managing key relationships to ensure satisfaction, retention, and long-term partnerships. Key responsibilities include building quarterly territory and account plans, using data insights and adoption analytics to prospect and grow, leading multi-stakeholder sales cycles with proofs of concept, and collaborating with Customer Success, Solutions Engineering, and Product teams to deliver value. Requirements include 8+ years of cloud/software B2B sales or solution engineering experience, a track record of enterprise deal success and executive engagement, ability to travel across the Bay Area, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus a BA/BS degree. Compensation ranges from $340k to $510k OTE (base/commission 50/50) with potential bonuses, and Zendesk highlights a hybrid work model along with equal opportunity, diversity and inclusion, and accommodations for applicants.

Zendesk is hiring frontend engineers to build AI-powered customer experience interfaces used by millions of users, working with engineers, ML scientists, and designers and contributing to Zendesk Garden and frontend design practices. The role focuses on building responsive, accessible UIs with React and TypeScript, delivering intuitive AI-powered features, resolving production issues, and championing code quality, testing, and developer experience, while mentoring others. Requirements include at least four years of modern web app experience, proficiency in TypeScript/React, experience with state management (Redux or similar), solid web fundamentals, interest in AI/ML interfaces, accessibility and performance focus, and a testing background is a plus with a self-driven approach. Tech stack includes React/TypeScript, Redux/Redux Saga, React Query, styled-components, Zendesk Garden, Jest/RTL/Cypress for testing, with services on AWS/Kubernetes/Docker and logging/monitoring via Datadog and Sentry. Benefits include ownership and impact on millions, opportunities to learn and specialize (e.g., accessibility, performance, design systems), flexible hybrid work with offices in Lisbon and Krakow, and a commitment to diversity, equal opportunity, and accommodations.

Zendesk is hiring Digital Inside Sales Specialists to be at the forefront of customer experience, becoming product experts and guiding both new and existing customers through the buying process as part of a new, fast-growing team with in-person training and a transition to a hybrid schedule. The role involves handling high volumes of inbound leads and existing customers via chat and email, resolving inquiries to boost online conversions, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and a shared revenue target while growing the pipeline. Candidates should have 2+ years of sales experience (software/SaaS preferred), fluent English plus Dutch, German, Arabic, or French, the ability to work with a global client base, strong organizational skills, and availability to work 3 days a week in the Lisbon office. The position offers a hybrid work arrangement with onsite days determined by the hiring manager, combining collaboration with remote flexibility. Zendesk emphasizes equal opportunity, DEI, and AI-assisted screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS customer base by building relationships, expanding partnerships, and introducing innovative solutions. Responsibilities include driving top-line revenue from new enterprise customers, cross-selling to existing accounts, nurturing C-level relationships for retention and strategic growth, using data and adoption insights to improve prospecting and expansion, creating quarterly territory plans, and leading complex, multi-month sales cycles with proof-of-concept stages. Qualifications require a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting or exceeding targets, experience selling to VP/C-level executives, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, and willingness to travel. Zendesk emphasizes its mission to deliver calm, human-centered customer service, supports a hybrid working model, and is committed to diversity, equity, and inclusion as an equal opportunity employer with accommodations for disabilities. The company also notes that AI may be used to screen applications and provides resources for accommodations and information on EEO rights.

Zendesk is hiring a Manager, Technical Account Management for the North America region, based in Austin, TX (hybrid) or Florida (fully flexible). In this role, you’ll lead the East NorAm Technical Account Managers, shape the team, collaborate with Sales, and drive delivery excellence to maximize value from Zendesk products for strategic enterprise customers. Responsibilities span People Management (defining objectives and coaching), Program Management (overall engagements, staffing, stakeholder relationships, executive value conversations), and Technical Leadership (aligning solutions with customer priorities and driving digital transformation). Required qualifications include a bachelor’s degree in computer science or related field, 3+ years managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, experience delivering complex solutions in North America, and willingness to travel ~10%. The US base salary range is $132,000–$198,000, with potential bonuses or incentives; Zendesk emphasizes equal opportunity and diversity, AI-screening practices, accommodations, and flexible/hybrid work arrangements.

Zendesk is seeking a high-performing Senior Commercial Account Executive to join its India sales team in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel to lead sales and provide strategic direction to key customers. The role involves hunting for new opportunities, closing new accounts, maintaining existing relationships, and coordinating with solution consultants, channel partners, marketing, and business development to improve territory coverage. You should be able to articulate Zendesk’s platform vision, sell at the strategic level, build broad customer buy-in, and act as a trusted advisor while thriving in a collaborative sales team. Responsibilities include building a high-volume sales pipeline, conducting discovery calls and demos, developing relationships with prospects and accounts, demonstrating and selling value in both fast-paced and complex sales cycles, planning customer engagement, and tracking opportunities and forecasts in Salesforce. Requirements include at least 5 years of SaaS selling experience with a Bachelor's degree or equivalent, experience selling to C-level executives, a proven quota-attainment track record, strong ethics and communication skills, proficiency with Salesforce, Google Suite, and Clari, and the ability to travel up to 50% within the West region; candidates must be located in Karnataka or Maharashtra, and Zendesk supports equal opportunity, diversity, inclusion, accommodations, with AI screening as part of the process.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and manage the sales and talent pipeline as the company grows. You will be a key member of the sales team, run a busy outbound pipeline, prospect into both cold accounts and new groups within existing Zendesk customers, generate high-value pipeline across startups to enterprise companies, and be the face of the brand with an outstanding customer experience. You must be fluent in English and Arabic, have at least six months in a sales-related role, a passion for consultative SaaS sales, strong business sense, a "can do" winner mentality and self-starter drive, excellent communication skills, and a bachelor’s or master’s degree is preferable, with availability for a Lisbon hybrid role (office + remote) and the specific in-office schedule to be determined by the hiring manager. Zendesk offers a quality leadership team, a dedicated onboarding buddy, and flexibility to work from home or the office with provided tools (MacBook, desk chair allowance, Sales Navigator, Zoom) and a hybrid onsite experience designed for connection and learning. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; it may use AI to screen applications, and it provides reasonable accommodations for applicants with disabilities, with information on EEO rights and how to request accommodations available.

The role is Zendesk Implementation Services Consultant (French Speaker) within Zendesk Professional Services, responsible for designing and configuring Zendesk for enterprise customers through design workshops, remote or on-site with an Engagement Manager. The job requires independent work, delivering launch packages and optimizations within scope, time, and budget, and managing commitments across multiple customers. Key duties include guiding customers, maintaining product expertise, establishing service policies, gathering requirements, conducting meetings, handling complex issues and escalations, and contributing to revenue targets. Requirements include a Bachelor's degree, fluency in French and English, 3+ years of customer-facing consulting, experience with complex tech/SaaS engagements, strong project management and communication skills, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or support and familiarity with customer relationship/experience software. The company offers a hybrid work model with partial in-office attendance, emphasizes diversity and inclusion, notes possible AI screening, and provides accommodations for applicants with disabilities.

Zendesk describes itself as the "intelligent heart of customer experience," noting its software powers billions of conversations for well-known brands. It emphasizes a fulfilling, inclusive culture with a hybrid work model that combines in-person collaboration in offices around the world with remote flexibility part of the week. The company states that artificial intelligence or automated decision systems may be used to screen or evaluate applications, in line with its policies and applicable laws. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, prohibiting discrimination based on protected characteristics and providing information about USEqual Employment Opportunity rights. It also offers reasonable accommodations for applicants with disabilities or disabled veterans and provides a contact for accommodation requests.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, reporting to the Director of G&A Finance & Strategy, to lead G&A transformation initiatives, oversee CEO office expenses, and partner with Finance Shared Services while bridging the office of the COO, the Transformation Team, and Corporate Finance. Responsibilities include partnering with Strategy, Planning & Transformation leadership to deliver financial insights shaping decisions, building robust models for scenario planning, managing G&A consolidation reporting and forecasting, tracking Office of the CEO and Office of Transformation expenses, guiding Finance Shared Services collaborations, advancing Finance AI initiatives, and leading month-end close, budgeting, and executive presentations. Basic qualifications include a bachelor’s degree in Finance/Accounting/Business, 5+ years of relevant financial analysis experience (ideally G&A or transformation), advanced proficiency with Excel/Google Sheets, and strong communication and cross-functional collaboration skills, along with proactive ownership and mentoring ability. Preferred qualifications include an MBA or related advanced degree, prior experience with organizational transformation or corporate consolidation, experience managing executive-level budgets and partnerships, demonstrated leadership or mentoring, and comfort navigating ambiguity while driving initiatives forward. Compensation includes a US base salary of $118,000–$176,000 with potential bonus/benefits, accompanied by a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations with AI may be used to screen applicants.

Zendesk is hiring a Sales Development professional for the EMEA region, presenting the role as a training ground to develop sales skills and accelerate career progression within its fast-growing customer-support platform. The role involves driving new business, managing a busy outbound pipeline, prospecting into cold accounts and divisions of existing customers, and building high-value pipeline across startups to enterprise customers. Ideal candidates have at least six months of sales experience (SaaS preferred), a consultative, customer-centric mindset, strong communication, a self-starter attitude, English fluency, and a hybrid work arrangement with a Lisbon office plus remote work. The position requires representing the brand, delivering exceptional customer experience, and overachieving on targets, with creative use of social tools for lead generation in a collaborative “Zen” environment. Zendesk emphasizes diversity, equity, and inclusion, equal opportunity employment, accommodations for disabilities, and notes potential AI screening in applications, while offering a hybrid work model that balances in-person collaboration across offices worldwide.

Zendesk is hiring for a sales role focused on generating new business opportunities to fuel its mid-market and Fortune 500 pipeline, highlighting Zendesk as a 2025 Gartner Magic Quadrant Leader driving global CX transformation. You will collaborate with Account Executives to develop targeted lists and messaging, conduct high-level conversations with senior executives in target accounts, and research and qualify opportunities into the AE/AM pipeline to meet monthly quotas. Requirements include 2-4 years of high-volume outbound sales experience, the ability to understand customer requirements and map Zendesk solutions, excellent bilingual Spanish and English communication, and a bachelor’s degree with a proven track record of meeting targets. The role is hybrid, requiring in-office presence part of the week at a local office in Mexico City or Estado de Mexico, with the schedule determined by the hiring manager, alongside flexible remote options. Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and accommodations for applicants with disabilities, as part of a culture that supports work-life balance and community involvement.

Zendesk is seeking a Senior Software Engineer to join the Engineering & Integration Shared Services team to build software solutions, integrate data across SaaS systems, and enhance employee and customer experiences with Zendesk products. Key responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; conducting unit, system integration, and user acceptance testing; participating in backlog refinement and two-week Agile Scrum sprints; exploring AI and automation to boost productivity; collaborating with developers, IT owners, architects, and analysts; and contributing to sprint retrospectives. Qualifications require 5+ years in backend or integration engineering, advanced Java proficiency (Node.js or Python a plus), experience with RESTful APIs and event-driven architectures, cloud experience (AWS/Azure/GCP), SaaS integration, testing, DevOps collaboration, Agile with Jira/Confluence, and solid documentation, plus a BA/BS in CS or related field or equivalent. Preferred skills include Node.js/Python/Bash, familiarity with low-code/iPaaS platforms, CI/CD and observability tools, security/compliance and data management/orchestration, change management, and AI/ML exposure; the role also requires being physically located in Mexico City or Estado de Mexico with a hybrid schedule and availability 12:00 PM–8:00 PM three days per week. Zendesk is an equal opportunity employer with a global commitment to diversity and inclusion; applicants’ data may be collected for recruiting, and AI may be used to screen applications, with accommodations available for disabilities upon request.

Zendesk is hiring a Sales Development role in its EMEA sales team to drive new business, qualify high-value inbound leads, and set up Account Executives for success, offering a clear path for a sales career in a fast-growing region. Responsibilities include handling a high volume of inbound leads in CRM, qualifying opportunities, upselling and cross-selling before passing to AEs, and contributing to the regional strategy while delivering an outstanding customer experience in a multicultural Europe, Middle East and Africa team. Requirements include fluency in German or Polish and English, a passion for consultative sales, sales experience is a bonus but not essential if you have a bachelor’s or master’s degree, plus a self-starter attitude and strong communication; you must be able to work in the Lisbon office on Tuesdays, Wednesdays, and Thursdays. The role features a hybrid work model with a rich onsite experience and remote work part of the week, with in-office days determined by the hiring manager to support connection and collaboration. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities, with contact options for requesting accommodations.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling deep understanding of customer interactions for 170,000+ global businesses. The role involves building foundational data services, designing features, investigating production issues, and mentoring others, with impact across Zendesk’s products, reporting, ML initiatives, and internal analytics. Requirements include 6+ years of software/data engineering with 3+ years building scalable data platforms, proficiency in Snowflake/DBT, Java/Python/Scala, AWS and Kubernetes, data modeling, and ability to work in a distributed environment; additional qualifications include ETL experience and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack centers on Java and Python, uses Spark and Airflow, and runs on AWS EMR and Kubernetes while integrating with S3, Athena, and Glue; the role supports a hybrid work model with on-site presence in Karnataka or Maharashtra, India. Zendesk emphasizes fairness and inclusion, notes potential AI screening, and offers accommodations for disabilities, with location-specific hiring and a commitment to equal opportunity and diversity.

Zendesk’s Data Platform team is seeking a Staff Data Engineer to help build a globally distributed data platform on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions at depth. The role entails designing and developing core data platform features, publishing well-tested production code, diagnosing production issues, and continuously improving data pipelines to maximize efficiency, throughput, and data quality, serving customer-facing reporting, ML, and internal analytics. Requirements include 11+ years of software/data engineering experience with 4+ years building scalable data platforms, proficiency with Snowflake and DBT, Java/Python/Scala, strong cloud and Kubernetes knowledge, data modeling, ETL experience, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions, plus the ability to work in a distributed team. The tech stack comprises Java and Python-based pipelines, Spark and Airflow, runs on AWS (EMR) and Kubernetes, and integrates with S3, Athena, and Glue; this is a hybrid role based in Karnataka or Maharashtra, India, with part of the week in-office per the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities; contact peopleandplaces@zendesk.com for accommodation requests.

Zendesk is hiring an Enterprise Account Executive in the Netherlands to grow the enterprise customer base, closing deals of varying sizes and sales cycles, and expanding relationships with existing customers. Key duties include driving revenue growth, managing relationships for satisfaction and retention, pursuing cross-sell opportunities, leveraging data and customer intent to inform prospecting, and leading complex sales cycles with executive sponsorship and a strong value-based business case. Requirements: BA/BS or equivalent, Dutch language proficiency, 5+ years of B2B enterprise SaaS sales in the Netherlands with a proven track record of meeting or exceeding targets, ability to navigate multi-month renewals, experience selling to VP/C-level executives, strong presentation and negotiation skills, willingness to travel, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes a human-centered approach to customer experience and supports a hybrid work model with offices worldwide and remote flexibility. Zendesk is an equal-opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendesk aims to champion great customer service and, in the AI-first era, to build the Resolution Platform that turns every customer touchpoint into a meaningful, empathetic experience. As an AI Success Strategist (Strategic Engagement Lead) for APAC, you will own multi-year AI roadmaps for our most complex enterprise clients, bridging technical deployment and business transformation to drive measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Your responsibilities include strategic AI roadmap orchestration aligned with C-Suite objectives and CX vision, design authority and solutioning with Professional Services and API work, cross-functional GTM orchestration for a unified customer experience, data-driven governance with adoption analytics and health scores, and thought leadership on Responsible AI and compliance to secure renewals via CSAT and efficiency. Basic qualifications include 5+ years in Customer Success, Technical Account Management, or Management Consulting in Enterprise SaaS, 1+ year of AI-related project experience, a proven GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC regulatory experience, and Product-Led Growth exposure. Zendesk offers a Hybrid work model with in-office time and remote flexibility, is an equal opportunity employer committed to diversity and inclusion, and may use AI screening while providing accommodations for applicants who need them.

Zendesk is seeking an AI Success Strategist in Customer Success to lead end-to-end AI roadmaps, own executive partnerships, and ensure AI initiatives start strong and scale beyond technical deployment. The role’s mission is to translate product capabilities into clear business strategies, drive adoption from initial deployment through sustained expansion, and measure success by customer satisfaction, automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value for Zendesk AI, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes including renewals and revenue growth. Key responsibilities include owning AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategy, and using data-driven insights to maximize impact. Required qualifications include 5+ years in Customer Success with 1+ year AI experience, German fluency, enterprise SaaS GTM or related experience, strong analytics for churn/expansion, and a bachelor’s degree; the role also notes a hybrid work arrangement and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations.

Zendesk is seeking an AI Success Strategist in Customer Success to lead the end-to-end delivery of customers’ AI roadmaps, owning strategic AI adoption and executive partnerships that start strong and scale. The role’s mission is to translate product capabilities into business strategies, define a long-term AI vision, align internal and external teams, and drive execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Responsibilities include owning AI roadmap delivery, serving as the design authority for deployments, shaping a long-term AI vision, coordinating cross-functional alignment among Product, Services, Sales, Success, and Partners, leading engagements, sustaining mutual AI roadmaps, shaping channel and adoption strategy, and using data-driven insights to drive measurable impact. Qualifications include a minimum of 5+ years in Customer Success/Experience with at least 1+ year of AI-related experience, fluency in French, prior GTM experience in enterprise technology or SaaS, ability to forecast churn and expansion, a Bachelor’s degree in a related field (advanced degrees and AI/PM certifications preferred), and proven ability to design success plans and influence cross-functionally, with AI domain expertise considered a plus. The role is hybrid with in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI to screen applicants, and accommodations are available for applicants with disabilities.

Zendesk is hiring a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team of strategists who deliver measurable AI outcomes for customers. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, ensuring consistent execution across customers, and maintaining recurring, outcome-driven cadences that improve customer satisfaction, automated-resolution adoption, and retention/expansion. Overarching objectives include owning and scaling the team, operationalizing repeatable playbooks and forecasts to detect and mitigate risk earlier, and driving improvements in automation adoption, time-to-value, and at-risk accounts. Success requires skills in product partnership, generative AI fluency, executive engagement, forecasting and risk management, and cross-functional coordination, plus 7+ years in customer-facing enterprise roles and 2+ years of people management leading teams of 6–10, with GTM experience and a track record of measurable adoption outcomes. The role is hybrid with partial in-office time, and Zendesk emphasizes fairness, diversity, and responsible AI governance, including accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to lead AI-driven customer outcomes and co-create a long-term AI roadmap with executive partnerships from day one. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, driving adoption and expansion, and delivering measurable value throughout the lifecycle. Responsibilities include serving as the design authority for AI deployments, aligning internal teams, sustaining an engagement cadence with a mutual roadmap, managing channel/adoption strategy, and using data to measure impact while ensuring responsible AI and compliance. Qualifications require at least 5+ years in Customer Success/Experience with 1+ year of AI experience, enterprise SaaS GTM experience, strong analytics to forecast churn and expansion, and excellent program management and cross-functional influence; a bachelor’s degree is required, with AI strategy or PM certifications preferred. Zendesk also notes a hybrid work model, a commitment to diversity and inclusion, and that AI may be used in screening applicants, along with accommodations for applicants with disabilities.

Zendesk is seeking a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team to deliver measurable AI outcomes, combining deep product expertise with people leadership. The role’s mission is to own end-to-end delivery of customers’ AI roadmaps, translate product capabilities into business strategy, and maintain recurring outcome-driven cadences that improve satisfaction, adoption, retention, and expansion. Responsibilities include hiring and developing the team, partnering with Product on pilots and roadmaps, running repeatable playbooks and SLAs, coordinating with Sales/PS/Product/Finance, leading executive engagements, and maintaining portfolio risk forecasting and health scores to drive growth and responsible AI governance. Qualifications call for 7+ years in customer success or related fields with 2+ years of people management (6–10 direct reports), enterprise SaaS GTM experience, strong AI/product fluency, forecasting and risk management skills, cross-functional influence, and excellent communication, with a bachelor’s degree (advanced degrees or AI strategy certifications preferred). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid in-office/remote schedule, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is hiring a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team of strategists who deliver measurable AI outcomes for customers and serve as both product authority and people coach. The mission is to manage end‑to‑end AI roadmaps, translate product capabilities into clear business strategies, ensure consistent execution across customers, and maintain recurring outcome‑driven cadences that drive customer satisfaction, automated resolution adoption, retention, and expansion while forecasting and mitigating risk. Overarching objectives include owning and scaling the team to achieve improvements in automation adoption and retention, operationalizing repeatable playbooks and forecasts, and hiring, coaching, and developing ICs to raise delivery velocity and create career paths. The role requires strategic and technical fluency in generative AI, strong product partnership, forecasting and risk management, executive presence, cross‑functional influence, and 7+ years in customer success/PS/TAM/Solutions with 2+ years of people management leading 6–10 direct reports, plus GTM experience and strong communication. The compensation includes US annualized OTE of $160k–$240k (70/30 base/commission), with possible bonuses, and the position offers hybrid work with some in‑office time; Zendesk emphasizes equal opportunity, diversity, and accommodations, and AI screening may be used in the process.

Zendesk is seeking a Senior Product Designer for its Omnichannel Routing team to design intuitive, scalable experiences that enable AI-driven routing of tickets to the right agents. The role emphasizes strong collaboration across remote and in-office teams, with a focus on storytelling and centering the user’s needs. Daily duties include crafting design solutions, defining user journeys, exploring concepts, running remote workshops, producing prototypes and visuals, and presenting and iterating designs with partners and executives. Requirements include 3–5 years of product design experience, UX/UI work on enterprise software, expertise in interaction design and systems thinking, proficiency in Figma and prototyping, and strong cross-functional collaboration skills. Zendesk notes a Poland annualized base salary range of zł258,000 to zł388,000, a hybrid work model, and a commitment to diversity, inclusion, equal opportunity, and accommodations, with AI screening possible as part of the process.

Zendesk offers a unified AI-powered Resolution Platform for Customer Experience and Employee Services, aiming to modernize contact centers and empower brands to deliver smarter, scalable service. As a Senior Solutions Consultant, you’ll act as a trusted advisor and technical thought leader, leading discovery, architecting AI-driven CX/ES solutions, and owning end-to-end technical engagements across the sales cycle. You’ll design tailored demos and proofs of value, integrate secure, scalable solutions using Zendesk APIs and cloud platforms, and measure ROI with analytics to drive continuous improvement and AI adoption. Qualifications include 5+ years in presales/solutions consulting in SaaS/CX, strong web/scripting and SaaS architecture knowledge, experience with pilots/POCs, deep AI technology understanding (LLMs, NLP, automation), domain expertise in CCaaS/ITSM/BI/WFM, plus excellent communication and willingness to travel; bachelor’s degree or equivalent. Zendesk is an equal opportunity, diverse, inclusive employer with hybrid work options, and it notes that AI-based screening may be used in candidate evaluation; accommodations are available for applicants with disabilities.

The role is Customer Success Manager (Pulse) at Zendesk, focused on using the company’s AI-powered Resolution Platform to guide customers to their business outcomes, owning relationships, driving product adoption, and accelerating growth. It’s positioned as a pioneering, advisory role at the forefront of the future of customer experience, requiring a strong technical understanding of SaaS/AI and the ability to partner with customers to realize ROI. The overarching objectives include proactive health management with advanced Zendesk solutions, adoption and value realization, and strengthening customer relationships through technical guidance on configuration and integration. You’ll own the full customer lifecycle, design outcome-driven success plans, champion AI-enabled product adoption, articulate ROI, identify expansion opportunities, and use data to forecast renewals and surface risks. The role requires 5+ years in customer success/experience, enterprise SaaS/GTM experience, a relevant bachelor’s degree, technical aptitude with Zendesk’s AI features, proficiency with CS tools, and strong program management, with a US OTE range of $118k–$178k (70/30 base/commission) plus potential bonuses and benefits; Zendesk also highlights hybrid work, AI-driven screening, and commitment to equal opportunity.

Zendesk is seeking a Director, Process Innovation and AI Strategy (Finance) to lead a high-impact transformation across the CFO organization, optimizing end-to-end processes, scaling automation (including AI), and elevating service quality and controls, owning the strategy, roadmap, and delivery while partnering with SMEs, shared services, IT/business systems, and cross-functional leaders, and reporting to the Executive Steering Committee to align priorities and measure value. Key responsibilities include designing and executing an enterprise finance optimization and automation strategy, defining multi-year roadmaps aligned to executive priorities and cost-to-serve targets, establishing KPIs/SLAs and executive dashboards, and leveraging Gartner benchmarks to deliver best-in-class capabilities. The role focuses on end-to-end process optimization—simplifying processes, reducing handoffs, consolidating systems, and standardizing global policies—and leading an AI and automation portfolio (RPA, iPaaS, and AI/LLM use cases) while fostering an AI culture across Finance, governance, training, and scalable delivery in collaboration with IT and engineering. Requirements include 12+ years in Finance transformation within SaaS/tech, 3+ years in a Director-level cross-functional role; deep O2C, P2P, R2R and FP&A expertise; hands-on process mapping and familiarity with ERP, billing, CRM, CX, HCM, procurement tools, iPaaS, RPA, analytics, plus knowledge of AI/ML and LLM tools; Lean/Six Sigma Black Belt preferred; strong change management and SOX/audit-ready design experience. The position offers a US base salary range of $178,000-$266,000 with potential bonus/benefits, a hybrid work arrangement, Zendesk’s commitment to diversity and inclusion, and a note that AI may be used in screening applications, with accommodations available for applicants with disabilities.

Zendesk is hiring a Product Design Manager in Pune, the first design manager there, to lead and mentor a growing team, shape the local design culture from the ground up, and align with global product strategy. You will translate strategy into work across diverse projects, build cross-functional relationships, recruit and onboard new designers, provide regular performance feedback and coaching, and help scale the design practice with improved processes and best practices. You will provide design guidance on Zendesk product initiatives, contribute to the development of the design practice, and foster a positive design culture by monitoring morale and seeking opportunities for improvement; a portfolio showing your role and delivered designs is required. The role reports to the Director of Product Design in the US and collaborates with teams in the US, Australia, and Singapore; candidates must be located in Karnataka or Maharashtra, with a hybrid schedule requiring onsite presence part of the week. Zendesk emphasizes equal opportunity, diversity and inclusion, notes AI screening in the application process, and offers accommodations for applicants with disabilities.

Zendesk is positioned as a leading customer experience and support platform that builds software to meet customer needs and keep teams in sync. The role is a pure hunting sales position for Commercial/Enterprise accounts in Asia, focused on identifying, qualifying, and developing a large pipeline with collaboration across sales, product, and marketing. Candidates should have at least 2 years in a sales-related role, BD experience in Commercial/Enterprise (especially with prospects from India), strong communication skills, and native Chinese language capabilities (Mandarin and/or Cantonese) preferred for Greater China; a bachelor’s degree is preferable. The position is hybrid, requiring part of the week in the local office with specific in-office schedules determined by the hiring manager, and some remote work flexibility. Zendesk is an equal opportunity employer committed to diversity and inclusion, provides accommodations for applicants with disabilities, and may use AI in screening applicants.

Zendesk is seeking a security-focused professional to perform penetration testing across products and infrastructure, conduct SaaS-based red team exercises, and evolve skills toward AI security while collaborating with AI Security, threat intelligence, and threat engineering teams to validate threats and refine protections, ultimately providing actionable vulnerability insights to product development. The candidate should bring deep SaaS security knowledge, a strong understanding of LLM architectures, RAG pipelines, and agentic AI systems (including their attack surfaces and vulnerabilities), along with demonstrated ability for quantitative, large-scale evaluations and excellent problem-solving and communication. Basic qualifications include at least 7 years of offensive security experience, solid knowledge of modern web app architecture and vulnerabilities, expertise with LLM security, and proficiency with offensive security tools such as Burp Suite, Nmap, Kali, and a scripting language. Preferred qualifications encompass AWS security experience, experience developing or testing AI systems at scale, familiarity with AI security tools (e.g., promptfoo), MacOS/Apple security, 10+ years of experience, relevant certifications (OSCP, CEH, etc.), published vulnerabilities or bug bounty credentials, and conference talks or other professional speaking engagements. Compensation includes a US base salary range of $215,000 to $323,000 with potential bonuses or incentives; Zendesk supports hybrid work, diversity and inclusion, and accommodations, and notes that AI may be used to screen applications in line with company policies.

Zendesk is hiring a Senior Fullstack Software Engineer for the Workforce Management Visibility team to design and build scalable, data-driven support experiences used by millions worldwide. You will own the full software development lifecycle, lead squad-based initiatives, translate business needs into technical solutions, tackle technical debt, monitor performance, and participate in hiring. Basic qualifications include 5+ years of software engineering experience, advanced TypeScript/React skills, proficiency in at least one modern OOP language (e.g., Java, PHP, C#), strong AWS experience, a solid understanding of distributed systems and testing, and excellent English communication within Agile/Scrum environments. Tech stack features frontend TypeScript/React/Redux; backend PHP/Laravel and Go; data and APIs with MySQL, ClickHouse, Kafka, Redis, REST; cloud and infrastructure on AWS, Terraform, Docker, Kubernetes, Spinnaker; and monitoring via Datadog and Sentry, with preferred qualifications including Go, Kafka, ClickHouse, Datadog/Sentry, CI/CD tooling (GitHub Actions/Jenkins/Spinnaker), and CXWorkforce Management (WFM) tools or platforms. The Poland base salary range is zł257,000–zł385,000 per year (with potential bonus or benefits), and the role follows a hybrid work model with some in-office days; Zendesk emphasizes equal opportunity and diversity, may use AI screening in the process, and provides accommodations for applicants with disabilities.

Zendesk is seeking an experienced Senior Sales Manager to lead a Commercial field sales team targeting enterprise accounts (500–1,500 employees) with a solution- and value-driven approach, building a high-performing SaaS culture. The role emphasizes operational rigor, team leadership, mentoring, recruiting/training, C-level engagement, prospect meetings, and accurate forecasting (within 5%), while driving cross-functional collaboration, demand generation, and sales campaigns. It requires owning new customer acquisition and financial targets, monitoring sales activity, leading MEDDPICC deal reviews, and developing executive relationships to ensure success. Requirements include 10+ years in software sales with 3–5+ years in management, a proven revenue-growth track record, current leadership of Commercial Account Executives, and strong presentation/listening skills; CX experience is a plus. The position is hybrid with partial onsite work, and Zendesk highlights its commitment to inclusion, fairness, and accommodations, noting potential AI screening in the hiring process.

Zendesk is hiring a Manager of Customer Success to lead up to 10 CSMs in the high and medium touch segments, with the goal of making customers successful, increasing retention, and turning them into advocates. The role requires building a team that blends financial acumen, technical product knowledge, and data-driven experimentation, led by a people-first leader who fosters learning and continuous reinvention. The overarching objectives are to maximize team performance and customer outcomes, cultivate AI fluency within the team, and contribute to the Japan and APAC GTM strategy, including leading an AI-first revolution in success. Key responsibilities include hiring and developing the team, accelerating product and AI proficiency, setting clear goals and KPIs, attending customer meetings, coaching with Gong, and managing churn, expansion, forecasting, and cross-functional initiatives with strong operational discipline. Requirements include 9+ years in Customer Success or related roles with 5+ years of people management, strong AI/data and financial acumen, cross-functional collaboration, data-driven decision making, adaptability, and a hybrid in-office/work-from-home arrangement; Zendesk is an equal opportunity employer committed to diversity.

- The Enterprise Account Executive - CEE (Poland, Czechia, Hungary) will join Zendesk's EMEA Central team to drive new logo acquisitions and expand high-value CX, CCaaS, and AI transformation opportunities across enterprise verticals in the region. - Responsibilities include driving top-line growth, creating quarterly territory and account plans, maintaining a robust pipeline and accurate forecasts, leading complex multi-threaded sales cycles, securing executive sponsorship, collaborating with internal teams, articulating Zendesk’s value, closing complex deals, staying current on solutions and trends, and traveling for in-person meetings. - Ideal candidates have 10+ years of B2B SaaS sales to enterprises in Poland, Czechia, Slovakia, and Hungary, with CX/CCaaS/CRM/ITSM experience as a plus, a proven quota-attainment record, success in winning new business, multi-stakeholder value-based selling, and strong executive-level presentation and ROI skills; fluent in Polish, with Czech or Hungarian a plus. - Compensation ranges from zł622,000 to zł934,000 base with an OTE of zl622,000–zl934,000 (50/50 base/commission), plus potential bonuses and benefits as offered. - Zendesk emphasizes a hybrid, inclusive workplace and is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Frontend Software Engineer for the Support Views UI team to build intuitive, scalable frontend features for Zendesk Support using React, Redux, TypeScript, and GraphQL, while collaborating with backend engineers to ship end-to-end product capabilities. You’ll design and implement data-driven UIs for configuration, data mapping, sync visualization, and workflow automation, optimize performance and accessibility, and participate in system design, code reviews, and mentorship within a cross-functional, agile environment. Basic qualifications include 5+ years of frontend experience, expert-level JavaScript/TypeScript/React/Redux skills, experience with REST or GraphQL APIs and frontend testing tools, and a solid foundation in HTML/CSS and accessibility. Preferred qualifications include experience with enterprise SaaS or multi-tenant platforms, data-intensive admin or workflow UIs, familiarity with Ruby on Rails/MySQL, and interest in CI/CD, AWS/Kubernetes, observability tools, plus mentoring or technical leadership. The role offers a Poland-based annualized salary range of zł257,000–zł385,000 with potential bonuses and incentives, a hybrid work arrangement requiring some in-office days, and Zendesk’s commitment to diversity and inclusion along with AI screening and accommodations for applicants with disabilities.

The position is a quota-carrying AI Sales Specialist at Zendesk, responsible for growing adoption of the AI product suite in the EMC segment of the AMER region, working alongside Core Account Executives to prospect, demo, and close deals. Key duties include owning sales quotas, partnering with the core sales team to plan and execute strategies to generate revenue from both existing Zendesk accounts and new business. In customer engagement, the role builds relationships, uses a value-based selling approach to align the Zendesk AI portfolio with client goals, leads approved AI proof-of-concepts, and collaborates with the AI Success team to identify expansion and cross-sell opportunities, while supporting ARR optimization through commercial modeling. The role also acts as an AI solutions expert, owning enablement initiatives for the territory, ensuring product updates, sales plays, and market insights are communicated to Core AEs, and requiring deep knowledge of the AI Agent portfolio and AI technologies for contact centers. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, plus compensation details of US OTE $226,000–$340,000 with a 60/40 base/commission mix (potential bonuses), a hybrid in-office/remote schedule, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring an AI Success Strategist to lead end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, shaping a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, expansion, and predictable revenue and retention improvements. Key responsibilities include owning AI roadmap delivery, serving as design authority for deployments, partnering with executives on long-term AI strategy, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, shaping channel/adoption strategies, and using data-driven insights to measure impact. Qualifications include 5+ years in Customer Success/Experience with 1+ year AI experience, enterprise SaaS GTM or related roles, experience forecasting churn/expansion from adoption analytics, a bachelor’s degree (advanced degrees preferred), and strong program management and cross-functional influence; AI domain knowledge and compliance considerations are a plus. The role is based in Mexico City or Mexico State with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion while noting possible AI screening of applicants and accommodations for disabilities.

Zendesk is hiring an IT Infrastructure Specialist/Technical Project Coordinator to support projects of varying sizes, working with the Program Lead to keep procurement, financials, and task tracking current and reported. Responsibilities include project coordination, end-to-end procurement, contract and license management, asset inventory, status reporting, stakeholder liaison, and resource tracking. Requirements are 1–3 years of experience in project coordination or IT administration, foundational IT infrastructure knowledge, proficiency with Jira/ServiceNow/Zendesk and procurement platforms (Coupa/Netsuite or similar), strong Google Sheets skills, excellent multitasking and data accuracy, adaptability, and PMP certification is a plus. The role must be located in Mexico City (CDMX) or Mexico State (Estado de Mexico) and is hybrid, with part of the week in the local office as determined by the hiring manager. Zendesk emphasizes a customer-centric culture, collaboration, inclusion, and equal opportunity employment, and provides accommodations where needed; they may use AI for screening and provide information about candidate privacy and accommodations.