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Zendesk is looking for a Senior Data Engineer to join its Data Platform team, which focuses on creating a globally distributed system using advanced cloud technologies like AWS and Snowflake. The role involves building foundation data services for analytics and reporting, working closely with team members on software projects, and enhancing data pipelines. Candidates should have over four years of software development experience, particularly in building scalable data platforms, with specific skills in Snowflake, programming languages, and cloud technologies. Additional qualifications include familiarity with ETL processes and open-source technologies like Spark and Airflow. The position offers a hybrid work model, a competitive salary range in Poland, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team to collaborate on building a robust backend that enhances the performance and reliability of the company's innovative Gen3 AI Agent system. This cutting-edge technology aims to transform the chatbot landscape by offering a dynamic, goal-oriented conversational AI capable of real-time reasoning and user adaptation. The role requires designing and developing high-traffic services and APIs, implementing a microservice architecture, and ensuring the codebase is continually improved. Candidates should have strong skills in writing efficient code, experience with microservices and database management, and a passion for team collaboration and mentoring. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and is committed to fostering diversity and inclusion in the workplace.

Zendesk is looking for a Senior Software Engineer to join its Engineering & Integration Shared Services team, focusing on enhancing productivity through innovative software solutions. The responsibilities include designing and implementing standardized solutions, conducting testing and quality assurance, and participating in Agile Scrum processes. The ideal candidate should have over five years of experience in backend or integration engineering, with strong skills in Java, cloud technologies, and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD processes, and AI advancements. The position is hybrid, requiring some office attendance in Karnataka or Maharashtra, and Zendesk emphasizes a commitment to diversity and inclusive workplace practices.

Zendesk is seeking an Engineering Manager for its AI/ML Platform team to enhance customer experience through AI-driven applications. The role involves leading a team to create essential infrastructure for Large Language Model (LLM) applications while ensuring secure, efficient, and scalable solutions. Responsibilities include managing the LLM Proxy, collaborating with cross-functional teams to align with company strategies, and fostering strong engineering practices. Candidates should have experience in managing engineering teams, a solid understanding of ML/AI components, and strong communication skills. Zendesk offers a supportive work environment with flexible hours, opportunities for professional growth, and a commitment to diversity and inclusion.

Zendesk is seeking an IT Service Desk Specialist to join their Global Service Desk team at their onsite office. The ideal candidate should be customer-focused, a problem solver, and able to work collaboratively in a diverse environment. Responsibilities include troubleshooting complex IT issues, managing service tickets, providing support for hardware and software, and ensuring smooth office operations. Candidates should have 2–3 years of IT support experience, proficiency in Mac and Windows platforms, and excellent communication skills. Zendesk values diversity, inclusion, and exceptional customer service, encouraging candidates who are passionate about technology and teamwork to apply.

The job description outlines the role of a Zendesk Identity Access Management (IAM) Engineer, who is responsible for managing and securing access to the organization's resources and sensitive information. Daily tasks include overseeing identity management tools, administering IAM-related SaaS applications, and gathering requirements for the Okta Identity platform. Candidates should have 1-3 years of IT Operations experience, familiarity with Okta, and knowledge of identity management policies and cloud access services. Strong communication skills and the ability to make quick decisions are essential, along with a passion for continuous learning. The position is hybrid, requiring presence in the Mexico City area, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Staff Software Engineer to enhance its team, focusing on designing scalable approval systems and workflows. The role involves collaborating with engineers to develop features that cater to customer customization and enterprise service solutions using technologies like Ruby on Rails and Golang. Candidates should have over seven years of software engineering experience, strong proficiency in various programming languages and frameworks, and technical leadership abilities. The position is hybrid, requiring presence in one of Zendesk's offices in San Francisco, Austin, or Madison while offering flexible remote work options. Zendesk promotes diversity and inclusion, and is committed to providing a fulfilling work environment with competitive compensation and benefits.

The job is for a Configuration Specialist in Bangalore as part of Zendesk's Managed Services team, focusing on supporting customers with their subscription services. The role involves consulting on configuration best practices, analyzing current setups, recommending optimizations, and executing configuration updates in production environments. Candidates should have 2-6 years of consulting or customer success experience, with a preference for those familiar with Zendesk products, SQL, and analytical tools. Strong communication skills and the ability to work independently while managing multiple projects are essential, and knowledge of additional languages is a plus. Zendesk promotes a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a hands-on Senior Web Marketing Manager to enhance its global web presence and support business growth through effective digital marketing strategies. This role involves collaborating with cross-functional teams to deliver a seamless and engaging user experience, managing web marketing projects, and overseeing website updates and conversions. Candidates should have 5-7 years of relevant experience, strong project management skills, and familiarity with web analytics tools and content management systems. The position offers a hybrid work environment and competitive salary, ranging from $140,000 to $210,000, with additional incentives. As an equal opportunity employer, Zendesk promotes diversity and inclusion in the workplace and encourages applicants from diverse backgrounds.

The job description outlines the role of a Renewals Specialist at Zendesk, requiring 0-2 years of experience and based in Mexico City or Mexico State. The primary responsibilities include tracking contract renewals, communicating with customers, generating quotes, and coordinating with internal teams to ensure customer satisfaction and retention. Ideal candidates should possess strong attention to detail, communication skills, and a customer-first mindset, with familiarity in CRM tools like Salesforce being advantageous. Core competencies sought include business knowledge, relationship management, analytical skills, and negotiation. Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

The Engineering Manager role in the AI Agents - Bridge Team at Zendesk involves leading a team of 6-8 engineers focused on developing integrations within the Zendesk ecosystem. This position is part of a fast-growing division that aims to create impactful tools for enhancing customer onboarding with AI agents. Key responsibilities include mentoring team members, fostering collaboration, and ensuring high standards of product quality and development practices. Candidates should possess strong technical expertise, experience in managing engineering teams, and the ability to communicate effectively with various stakeholders. Zendesk promotes a hybrid work model and emphasizes diversity, equity, and inclusion within the workplace.

The Agentic Tribe is innovating the conversational AI landscape with Gen3, an advanced AI agent system that offers dynamic and goal-oriented interactions beyond typical chatbots. The role of Engineering Manager for the Voice Agent Team involves leading a group of engineers to develop and scale voice agents and associated technologies like speech recognition, ensuring high performance and scalability. This role requires managing a team of 6-8 engineers, promoting a collaborative culture, and guiding continuous improvement in engineering practices. Candidates should possess strong technical backgrounds and leadership experience, focusing on mentoring, communication, and fostering diverse perspectives. Zendesk emphasizes a hybrid work experience and values diversity, offering equal employment opportunities and accommodations for applicants with disabilities.

Zendesk is looking for an energetic and motivated Inbound Sales Development Representative (SDR) to join their Sales team. The SDR will be responsible for following up on leads, qualifying prospects, scheduling meetings, and contributing to a positive team environment while achieving sales metrics. Ideal candidates should possess excellent communication skills, be self-starters, and have a passion for sales and technology, with a bachelor's degree preferred. The role offers a hybrid work environment, combining remote work flexibility with scheduled office attendance, and the compensation ranges between $28.85-$43.27 per hour based on performance. Zendesk is committed to diversity, equity, and inclusion in the workplace and provides accommodations for applicants with disabilities.

Zendesk is seeking an experienced Implementation Consultant with a focus on AI Agent onboarding to join their Professional Services team. The role involves guiding customers through the integration of Zendesk’s AI capabilities into their customer service operations while ensuring they maximize the value of the software. Key responsibilities include leading AI onboarding initiatives, fostering customer partnerships, applying product expertise, managing multiple projects, and collaborating with cross-functional teams. Candidates should have over six years of consulting or software implementation experience, strong project management skills, and proficiency in AI/automation within SaaS tools. Zendesk emphasizes a supportive and inclusive workplace, offering flexible working arrangements and a strong commitment to diversity and community engagement.

Zendesk is seeking individuals to join their Customer Success - Renewals team, emphasizing a desire to help existing customers succeed without the pressure of unrealistic targets. The role involves managing account renewals, identifying growth opportunities, and providing excellent customer experiences, while also engaging with high-level executives for contract negotiations. Candidates are expected to have over two years of relevant experience and should possess a positive, self-starter attitude along with strong communication and numeracy skills. Zendesk promotes a supportive work environment with opportunities for career development and values innovation in their fast-growing company. The organization embraces a hybrid work model, allowing for both in-office and remote work, and is committed to diversity, equity, and inclusion in its hiring practices.

The job description is for a Zendesk AI Service Consultant, focusing on onboarding customers and ensuring their successful implementation of Zendesk products. This role entails clarifying customer objectives, defining project scopes, and guiding clients through the onboarding process, particularly regarding AI agent implementation. The consultant must maintain expertise in Zendesk's product suite, lead customer implementations, and provide support for effective change and release management. Ideal candidates should be fluent in English and either French or German, with experience in customer experience automation, service delivery, and CRM systems. The position offers a hybrid work model, with a recommendation for in-office collaboration once a week and flexibility to adjust working hours based on customer needs.

Zendesk is seeking a Senior Data & Analytics Analyst for its Analytics Prototyping team to enhance AI analytics by measuring the value delivered by AI agents. The role requires strong SQL skills and the ability to craft clear narratives from complex data analyses for various audiences. Key responsibilities include collaborating with stakeholders to develop relevant metrics, analyzing customer interaction trends, and prototyping new metrics to assess AI and human support operations. The ideal candidate should have a background in data science, at least five years of analytical experience, and familiarity with data visualization tools, while experience in AI or machine learning is preferred. The position offers a hybrid work environment, combining in-office collaboration with remote flexibility.

The CCaaS CSM Specialist role at Zendesk is focused on helping customers optimize their use of Zendesk's Contact Center as a Service (CCaaS) solutions to achieve business results. This position involves engaging with various stakeholders within customer organizations to drive adoption and demonstrate measurable value from the platform. Key responsibilities include leading customer engagements, providing onboarding support, and ensuring alignment with broader customer success strategies. The role requires strong consultative skills and a deep understanding of contact center operations and performance metrics. Additionally, Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity and inclusion within the workplace.

Zendesk is seeking a Senior Engineer for their Apps & Extensibility team, requiring at least five years of experience in software development, particularly in Ruby on Rails and React, along with familiarity in JavaScript, TypeScript, and cloud technologies. The position is hybrid, necessitating three days in the office located in Pune, where collaboration with a diverse global engineering team takes place. Responsibilities include producing high-quality code, contributing to technical designs, mentoring junior team members, and improving operational practices. The role emphasizes a proactive approach to problem-solving, strong communications skills, and adherence to engineering best practices. As an equal opportunity employer, Zendesk promotes diversity and inclusion within their workforce while providing flexibility in work arrangements.

Zendesk is hiring a Frontend QA Engineer for a hybrid role requiring three days of on-site work in Pune. The ideal candidate should have at least 6 years of industry experience, including 3+ years in QA with a strong focus on Cypress UI testing as well as proficiency in JavaScript and TypeScript. Key responsibilities involve developing UI test plans, collaborating with developers, maintaining testing frameworks, and managing CI/CD pipelines. Applicants should have a bachelor’s degree in a related field and excellent problem-solving skills, while familiarity with Agile methodologies and other testing frameworks is preferred. Zendesk emphasizes an inclusive workplace and is committed to diversity in hiring, and candidates must be located in Karnataka or Maharashtra to qualify.

Zendesk is seeking a Senior Software Engineer for its Product Led Growth team, focusing on backend languages like Ruby or Java, and frontend technologies such as JavaScript and React.js. Responsibilities include collaborating with product managers, adhering to coding standards, ensuring code quality, participating in code reviews, and engaging in the entire software development lifecycle. Candidates should have 5-7 years of experience in relevant programming languages and technologies, along with knowledge of databases, CI/CD practices, API design, and customer service incident management. The position is hybrid, requiring some in-office attendance in Karnataka or Maharashtra, and emphasizes a team-oriented and learning-driven environment. Zendesk promotes diversity and inclusion and seeks to provide reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Backend Software Engineer to join their Core Services Engineering team, focusing on improving the purchasing experience. The role involves collaborating with product managers, following design standards, ensuring code quality, and participating in code reviews. Candidates should have 2-4 years of experience in an object-oriented language, familiarity with databases, CI/CD systems, and a customer-first approach to service incident management. Bonus skills include experience with JavaScript and SaaS products. Zendesk fosters a hybrid working environment and values diversity and inclusion among its employees.

Zendesk is seeking a Commercial Sales Manager to enhance its commercial presence and lead a sales team to achieve significant revenue growth in a fast-paced market. The role requires a dynamic leader with extensive sales experience, specifically in the SaaS industry, to develop effective sales strategies and manage a high-performing team focused on new customer acquisition and revenue growth from existing clients. Key responsibilities include providing sales leadership, hiring and motivating team members, and analyzing sales activities to inform strategy, while maintaining a strong knowledge of market trends and Zendesk solutions. The position offers a competitive salary range of $228,000-$342,000 with additional bonuses and benefits, and promotes a hybrid working model that combines onsite collaboration with remote flexibility. Zendesk values diversity, equity, and inclusion in the workplace and actively seeks to create an accommodating environment for all applicants and employees.

Zendesk is seeking a Senior Product Manager to lead its Product-Led Growth strategy for an Employee Services SaaS platform, focusing on user onboarding, activation, and self-service adoption. The role requires collaboration with various teams, including Engineering and UX, to develop and optimize user experiences that drive engagement and growth. Key responsibilities include defining PLG vision, analyzing user behavior metrics, and ensuring high usability standards. Candidates should have over five years of product management experience, particularly in B2B SaaS, along with a strong understanding of growth metrics and user lifecycle management. The position offers competitive compensation and the opportunity to impact user experience while working in a hybrid environment in Karnataka or Maharashtra.

Zendesk is seeking a Staff Software Engineer to develop and enhance their real-time data ingestion platform, focusing on data quality and pipeline reliability while using technologies like Kafka and Snowflake. The role includes responsibilities such as designing and maintaining data systems, collaborating across teams, and ensuring observability and automated checks within the data pipelines. Candidates should possess strong programming skills, experience with distributed data systems, and knowledge of data quality concepts and SQL. The position involves a hybrid work environment, requiring attendance at the local office in Pune, Karnataka or Maharashtra. Zendesk is committed to diversity and inclusivity in its hiring practices, offering reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability. The role involves designing and maintaining scalable systems for moving data from Kafka to Snowflake using Snowpipe Streaming, in collaboration with various teams to ensure effective data flow. Candidates must have strong programming skills, particularly in Java, along with experience in distributed data systems and data quality tooling. The position requires a systems mindset, passion for building resilient platforms, and the ability to influence technical direction. Additionally, working from Karnataka or Maharashtra is mandatory, and the company promotes a hybrid work model to encourage collaboration and flexibility.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

Zendesk is seeking a Staff Software Engineer to lead full-stack development for its Support Suite Engineering team, acting as the technical lead for a cross-functional group focused on backend and full-stack initiatives. The position is hybrid, requiring candidates to be near offices in San Francisco, Austin, or Madison. Key responsibilities include executing technical designs, building scalable systems and APIs, collaborating with Product Managers and Designers, and mentoring engineers. Candidates should have over seven years of experience in software engineering, proficiency with various programming languages, and strong collaboration skills. The compensation for this role ranges from $164,000 to $246,000 annually, with additional benefits and a commitment to fostering diversity and inclusion in the workplace.

Zendesk is seeking a GTM Finance - Pricing/Costing Senior Manager for their GTM Finance & Strategy team, where the role is focused on financial analysis related to pricing strategies and cost structures to enhance gross margins and support growth. The position requires a minimum of 8 years of finance experience, including expertise in cost and price modeling, along with strong communication and leadership skills. Key responsibilities include leading financial analyses, partnering with various teams to provide insights, developing cost models, and mentoring junior finance team members. Candidates should possess advanced financial modeling skills and experience within fast-paced technology environments, ideally in SaaS businesses. The job offers competitive compensation, flexible work arrangements, and emphasizes a commitment to diversity and inclusivity in the workplace.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.

Zendesk, a leading Customer Experience and Support Platform, is actively seeking motivated individuals for a sales role within their Sales Development team as part of their growth strategy. This position focuses on engaging with prospects in the Commercial/Enterprise market, requiring candidates to identify and qualify sales opportunities. While prior experience in software sales is not mandatory, applicants should be energetic, competitive, and capable of understanding business challenges. Ideal candidates will have a background in business development, particularly in managing prospects from India, along with strong communication skills and a preferred Bachelor's degree. Additionally, Zendesk promotes a hybrid work model and emphasizes diversity, equity, and inclusion within their hiring practices.

Zendesk is seeking a Senior Software Engineer (Backend or Fullstack) to enhance its data customization capabilities for businesses using its flagship product, Zendesk Support, based in Pune, India, with a hybrid work model. The ideal candidate will have a strong background in scalable architectures, Ruby on Rails, relational databases, and modern web technologies, and will be responsible for designing, developing, and deploying high-quality software solutions. The role involves collaboration across teams, mentoring junior engineers, and ensuring the delivery of reliable and efficient systems while promoting engineering excellence. Candidates should possess at least six years of software development experience and strong problem-solving skills, with additional preferred qualifications in AI, JavaScript frameworks, and Kubernetes. Zendesk emphasizes a flexible work environment, opportunities for career growth, and a commitment to diversity and inclusion.

Zendesk seeks Customer Advocates to facilitate exceptional customer experiences using their multi-product platform, which supports interactions via chat, email, phone, and social media. Ideal candidates are skilled in technical support, capable of guiding customers through their journey in real-time, and eager to learn new products. Responsibilities include responding to customer queries, leading them to resolution, educating users, and collaborating with colleagues to enhance the overall support experience. The company values individuals who are people-oriented, analytical, and effective communicators, able to thrive in a hybrid work environment that blends in-office and remote flexibility. Zendesk promotes an inclusive workplace and encourages applicants from diverse backgrounds to apply, ensuring equal employment opportunities for all.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical and competitive aspects to drive customer engagement and satisfaction. This position requires a blend of sales acumen and technical expertise, particularly in presenting software solutions to client executives. Candidates should possess 5-8 years of related experience, with at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Key qualifications include knowledge of web technologies, problem-solving abilities, bilingual proficiency in Spanish and English, and a bachelor's degree. Additionally, desirable skills include experience with enterprise software solutions, proficiency in Portuguese, and familiarity with customer service software and related technologies.

Zendesk is seeking a Senior Program Manager for its Product Development team, focusing on enhancing customer and employee service solutions. The role involves leading cross-functional programs, collaborating with various teams, and ensuring effective communication and risk management across multiple initiatives. Key responsibilities include guiding quarterly planning, facilitating team meetings, tracking program risks, and maintaining positive working relationships. Candidates should have a background in software engineering management, experience with agile methodologies, and strong facilitation skills, particularly in multicultural environments. The position is hybrid, requiring some in-office attendance in Karnataka or Maharashtra while promoting flexible remote work.

The Agentic Tribe is seeking a Senior Voice AI Agent Engineer to help develop Gen3, an advanced AI system that facilitates goal-oriented, real-time conversations using voice. This role involves building robust voice applications that incorporate features such as speech-to-text, text-to-speech, and voice activity detection to enhance user interaction experiences. Key responsibilities include designing intelligent voice agents, integrating third-party services, and creating seamless conversational flows that enable complex task execution. The ideal candidate should possess strong programming skills, particularly in Python, as well as experience with voice AI technologies and APIs. Zendesk, the company behind this initiative, emphasizes diversity and inclusion in its hiring practices while providing a hybrid work environment for its employees.

The job description details the role of an IT Service Desk Specialist at Zendesk, responsible for providing advanced IT support to a global workforce. Key responsibilities include setting up laptops, troubleshooting hardware and software issues, supporting SaaS applications, and managing service tickets. Candidates should have 2–3 years of IT support experience, strong problem-solving skills, and the ability to communicate effectively with diverse teams. Zendesk emphasizes exceptional customer service, collaboration, and inclusion in the workplace, alongside a hybrid work model that combines onsite and remote flexibility. The company is committed to fostering diversity and providing accommodations for applicants with disabilities.

Zendesk is seeking an experienced digital analyst to join their marketing team, focusing on web and digital analytics' complete lifecycle. The role includes implementing tracking strategies, managing tagging frameworks, and overseeing platform migrations while ensuring data accuracy and compliance with privacy regulations. Candidates should have over seven years of relevant experience, particularly with tools like GA4 and Adobe Analytics, as well as strong collaboration skills to work with cross-functional teams. The position offers a hybrid work environment, and compensation ranges from $146,000 to $220,000 annually. Zendesk is committed to diversity and inclusion in their hiring practices and encourages applicants from all backgrounds.

Zendesk is looking for a motivated Inbound Sales Development Representative (SDR) to join their Sales team, where the primary responsibilities include qualifying leads and scheduling meetings with Account Executives. The ideal candidate should be enthusiastic about sales, technology, and working in a fast-paced environment, with strong communication skills and a team-oriented mindset. Candidates with a bachelor's degree or relevant sales experience are preferred, along with a demonstrated ability to meet targets. The compensation for this position ranges from $28.85 to $43.27 per hour, with additional potential for bonuses and benefits. This role offers a hybrid work experience, requiring some in-office attendance while allowing for remote work flexibility.

Zendesk is seeking a senior-level Solution Architect with significant experience in Lead to Quote (L2Q) and Quote to Cash (Q2C) domains. The architect will lead end-to-end solution design, conduct in-depth technical business process discovery, and ensure alignment with strategic business goals. Responsibilities include collaborating with IT teams, adopting best practices, and mentoring cross-functional teams. Candidates should have at least 10 years of experience, deep knowledge of related SaaS platforms, and familiarity with AI applications in sales. The position offers a salary range of $161,000 to $241,000, along with potential bonuses and benefits, in a hybrid working environment that promotes diversity and inclusion.

The Agile Delivery Manager will facilitate strategic planning and coordination within the CIO organization, linking delivery teams to business value streams for improved Agile planning and visibility. This role involves leading quarterly planning, tracking delivery performance, and identifying risks and blockers without owning execution. The ideal candidate should have significant experience in Agile operations, strong facilitation skills, and a comprehensive understanding of Agile frameworks, with proficiency in tools like Jira and Confluence. Key responsibilities include coordinating cross-team milestones, managing dependencies, and producing reports on initiative health and status. The position requires the candidate to be located in Mexico City or surrounding regions and follows a hybrid work model, blending in-office and remote work.

Zendesk is looking for a Senior Software Engineer for its Data and Analytics team, which operates primarily in Pacific Standard Time and offers remote flexibility. The role involves utilizing Java and Maven/Spring for backend development, as well as TypeScript and React for front-end work, while enhancing the existing codebase and deploying new capabilities for its analytics platform. Candidates should have a minimum of four years of full-stack engineering experience, particularly with Java, and demonstrate proficiency in data and ETL processes, alongside strong problem-solving and collaborative skills. The position supports a hybrid work model, requiring some in-office presence for team collaboration. Zendesk emphasizes inclusivity and diversity in hiring practices, offering a competitive salary range along with potential bonuses and benefits.

Zendesk is seeking a Senior Software Engineer to enhance their use of AI for customer service, specifically through a team in Copenhagen. The role involves maintaining and developing a Ruby on Rails application and TypeScript article services, while also improving reliability and customer satisfaction. The ideal candidate should have at least three years of experience in relevant technologies, a solid understanding of system design, and the ability to mentor junior engineers. Familiarity with LLM integration, AI feature implementation, and modern development practices are preferred. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion within the workplace.

Zendesk is looking for a Senior Product Manager to join its Contact Center Product Team, focusing on AI-powered products aimed at enhancing customer interactions. The position requires driving product strategy, collaborating with cross-functional teams, and shaping the product vision to ensure business success. Preferred candidates should have over five years of experience in technical product management, strong communication skills, and a deep understanding of software development methodologies, particularly Agile. Responsibilities include defining product strategies, engaging in product ideation, managing the Agile development process, and conducting market research. Zendesk emphasizes diversity and a hybrid work environment, offering flexibility in work arrangements while fostering a collaborative culture.

The Customer Success Manager (CSM) role at Zendesk is focused on helping customers achieve their business outcomes quickly through the company's innovative solutions. This position entails engaging with various levels within customer organizations to ensure they maximize their investment in Zendesk products. Key responsibilities include facilitating onboarding, enhancing product adoption, and serving as an advocate for customer needs within Zendesk. CSMs are expected to develop strong relationships with customers and collaborate with other Zendesk teams to improve the overall customer experience. Candidates should have relevant experience in customer success, familiarity with technology solutions, and the ability to communicate effectively across different stakeholder levels.

The Customer Success Manager (CSM) role for German speakers at Zendesk focuses on helping customers achieve business outcomes efficiently using Zendesk solutions. The primary responsibilities include managing customer engagement throughout their journey, enhancing product adoption, and building strong relationships across various levels within customer organizations. CSMs are expected to proactively address customer health and obstacles to ensure users realize the value of Zendesk products. Required qualifications include a background in customer success, fluency in German and English, and experience in technology or SaaS environments. The position also supports a hybrid work model that balances in-office collaboration with remote flexibility.

Zendesk is seeking a Business Development Manager to lead and develop a team focused on lead generation and qualification, crucial for the company's success. The ideal candidate should have significant experience in managing teams, achieving targets, and providing feedback for process improvements. Responsibilities include hiring, mentoring, and coaching team members, as well as collaborating closely with marketing and sales to optimize lead quality and quantity. The position requires a background in software sales, particularly in SaaS, along with management experience and strong communication skills. Compensation for the role is between $140,000 and $210,000 annually, with a hybrid work model requiring in-office attendance three days per week.

Zendesk for Startups is dedicated to supporting startup growth through innovative customer experience solutions, having worked with over 160,000 customers worldwide. The company is looking for a Senior Startup Growth & Solutions Manager to oversee and enhance the Zendesk for Startups program, focusing on strategic program redesign and execution to benefit startups at various stages. The role requires cross-functional collaboration to create a scalable and impactful program, with a strong emphasis on data-driven initiatives and engagement strategies. Candidates should have significant experience in startup ecosystems, product marketing, and managing global programs, with a solid understanding of funding mechanisms for startups. The position offers a hybrid work environment and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a collaborative and data-driven Marketing Business Operations Manager for North America to enhance the efficiency and effectiveness of their marketing initiatives. The role involves aligning marketing efforts across various teams, including Sales and XDR, and developing streamlined processes that adhere to global standards. The manager will also focus on enabling and educating teams through training programs and clarity on processes, while leveraging business data to identify opportunities and risks. Candidates should have 5-8 years of experience in business and marketing operations, strong analytical and communication skills, and a passion for cross-functional teamwork. The position offers a hybrid working model and a salary range of $116,000 to $174,000, with additional benefits and bonuses possible.

The Senior Customer Success Manager (CSM) at Zendesk is a pivotal customer-facing role focused on driving business outcomes for customers through the company's innovative solutions. The primary objective of the CSM is to ensure that customers achieve value from their investment in Zendesk, working closely with various stakeholders within customer organizations, from executives to administrators. Key responsibilities include managing customer health, facilitating product adoption, advocating for customer needs, and fostering strong relationships across their ecosystem. Successful candidates should have over eight years of relevant experience, especially in customer success within enterprise technology or SaaS, as well as strong interpersonal skills and the ability to analyze customer health metrics. The position offers a hybrid work environment, an annual compensation range of $146,000 to $218,000, and is committed to diversity and inclusivity in the workplace.

Zendesk is seeking a Product Manager for its Packaging and Consumption team, specifically within the license and group management domain. The role involves making team management easier for administrators, integrating acquisitions, and driving product adoption while collaborating with a Pune-based scrum team and various stakeholders. Candidates should have at least two years of product management experience in a SaaS environment, excellent communication and collaboration skills, and a strong analytical background. This hybrid position requires in-office attendance part of the week and emphasizes connecting and learning within the team while allowing for remote work flexibility. Zendesk is committed to diversity and inclusion in the workplace and provides accommodations for individuals with disabilities during the application process.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in their SaaS offerings by acquiring new customers and expanding existing accounts. The role involves building relationships, ensuring customer satisfaction, and utilizing data insights to enhance sales strategies and retention efforts. Candidates should have at least two years of B2B sales experience, particularly in the SaaS sector, along with strong presentation, negotiation, and organizational skills. Education requirements include a BA/BS degree or equivalent experience, and familiarity with key sales tools like Salesforce and Outreach is preferred. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The Agentic Tribe is pioneering advancements in chatbot technology with its Gen3 AI Agent system, which offers goal-oriented, dynamic, and adaptable conversational capabilities. They are looking for an AI Agent Engineer to innovate AI technology by designing and implementing intelligent autonomous agents that utilize Large Language Models (LLMs). The responsibilities include designing scalable AI agents, integrating them with existing systems, and optimizing their performance while collaborating with various teams to deliver impactful solutions. The role requires proficiency in Python, experience with modern AI frameworks, and strong problem-solving skills, with preferred qualifications including advanced degrees and a solid understanding of machine learning concepts. Zendesk is committed to fostering diversity and inclusion in the workplace and offers a hybrid work experience.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 system, which is a dynamic and goal-oriented AI capable of real-time reasoning and adaptability. They are looking for a Staff AI Agent Engineer to lead the development and deployment of intelligent agents that utilize Large Language Models (LLMs) while overseeing technical initiatives across teams. Responsibilities for this role include architecting AI agents, integrating solutions with enterprise systems, and ensuring effective AI deployment, while also mentoring junior engineers. Key competencies involve expertise in LLM systems, tool integration, evaluation methodologies, and performance optimization strategies. Zendesk, the company's parent organization, emphasizes a diverse and inclusive work environment, offering a hybrid work model and a commitment to community engagement.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice conversations. The role involves defining the product vision, shaping user experiences, and developing a conversational AI system that integrates with existing voice platforms. Key responsibilities include leading product strategy, conducting customer discovery, ensuring voice UX excellence, and collaborating across various teams for successful product execution. Candidates should have experience in AI-powered or voice product management, strong communication skills, and a track record of driving user-focused outcomes. Zendesk emphasizes a hybrid working model and promotes diversity, equity, and inclusion in the workplace.

The Renewals Manager position at Zendesk, based in Krakow or Lisbon, focuses on helping customers align their subscriptions with their service needs while ensuring account health and maximizing subscription value. The role involves collaboration with Customer Success and Sales teams, leading negotiations during renewals, qualifying expansion opportunities, and addressing risks of customer churn. Success metrics include achieving an 87% Gross Renewal Rate (GRR) and meeting quarterly and annual goals. Candidates should have over three years of experience in account management, proficiency in German and English, and strong interpersonal skills, among other qualifications. This position offers a hybrid work model with a competitive salary range of zł193,000.00 to zł289,000.00, alongside potential bonuses and benefits.

Zendesk is seeking a Portfolio Success Manager I for its Customer Success team, responsible for managing a portfolio of approximately 150-200 small to mid-market customers. The role involves personalized engagement and scalable strategies to enhance customer retention and growth, while providing tailored guidance based on each customer’s objectives and challenges. The ideal candidate should have over two years of experience in a customer-facing role, along with strong analytical skills, a customer-first mindset, and comfort with technology, particularly CRM platforms. Fluency in English is required, and knowledge of German is a plus. Zendesk emphasizes a hybrid work model that fosters collaboration and inclusivity while allowing flexibility for remote work.

Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is hiring a Tax Specialist based in Pune, India, to handle direct and indirect tax reporting and compliance. The role involves preparing tax computations, ensuring timely tax payments, and supporting statutory audits. Candidates should have a relevant degree, preferably with CA or CPA certifications, and at least four years of experience in tax, ideally from a Big 4 firm or multinational company. Strong knowledge of Indian tax laws, proficiency in tax software, and excellent communication skills are essential for the position. The role supports a hybrid work model, requiring some office presence while offering flexibility to work remotely.

Zendesk is seeking a Senior Account Executive to enhance their B2B sales efforts in the SaaS sector, focusing on relationship-building and product solutions. The role involves driving revenue growth by acquiring and managing commercial customers, ensuring their satisfaction and exploring opportunities for account expansion. Candidates should have at least three years of experience in B2B sales, with skills in navigating complex sales cycles and engaging with decision-makers at various organizational levels. Additionally, candidates must possess strong negotiation, presentation, and strategic relationship management abilities. Zendesk emphasizes an inclusive work environment and offers a hybrid working model, supporting both in-office collaboration and remote flexibility.

Zendesk is seeking an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution through data-driven decision-making. The ideal candidate should possess strong analytical, strategic thinking, and communication skills, with a focus on leveraging data to influence company growth in the AI era. Responsibilities include partnering with stakeholders to evaluate strategy health, generating insights, developing SQL queries for data analysis, and communicating findings effectively to various audiences. Basic qualifications include a relevant degree, over eight years of experience in business strategy or operations, and proficiency in analytical tools and techniques. Preferred qualifications involve familiarity with AI and customer experience domains, as well as experience in data visualization and cloud-based technologies, while the position requires presence in Mexico City or the State of Mexico for part of the week.

Zendesk is looking for an IT Business Systems Analyst, Configuration to join their expanding team in Pune, India, focusing on SaaS Finance tools. The candidate should have a strong background in SaaS configuration and business systems analysis, along with experience in agile methodologies and excellent communication skills. Key responsibilities include configuring and maintaining SaaS applications, resolving tickets, and gathering and documenting business requirements while facilitating cross-functional collaboration. The role emphasizes commitment to exceptional service, simplicity in solutions, and fostering an inclusive team environment. Zendesk promotes a hybrid work model, requiring some in-office attendance while encouraging flexibility for remote work.

Zendesk is seeking an IT Software Engineer in Pune, India, to enhance finance operations through technology solutions. The ideal candidate should have a robust technical background and experience with ERP solutions like NetSuite, as well as expertise in software development, testing automation, and agile methodologies. Responsibilities include transforming application stacks, designing integrations, implementing quality practices, and engaging in testing and agile ceremonies. Key attributes for success in this role include strong programming skills, problem-solving abilities, effective communication, and a collaborative mindset. Zendesk values diversity and inclusion, aiming to create a work environment where every team member can thrive both technically and personally.

Zendesk is seeking an IT Business Systems Analyst focused on finance value streams, particularly in record-to-report and source-to-pay processes, to join their team in Pune, India. The role involves analyzing and optimizing these financial processes, gathering and documenting requirements, and facilitating collaboration between finance and technical teams. Candidates should have at least six years of business systems analysis experience, familiarity with SaaS applications and finance ERP solutions, as well as Agile methodology experience. The position emphasizes strong communication skills, a collaborative mindset, and a commitment to Zendesk’s core values, including exceptional service and simplicity. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work model and encouraging applicants to apply if they are located in Karnataka or Maharashtra.

Zendesk is seeking an IT Business Systems Analyst focused on finance operations in Pune, India, to enhance the integration of technology within the finance department. The candidate should have a solid background in business systems analysis with experience in SaaS tools, particularly in finance-related processes such as record-to-report and source-to-pay. Responsibilities include analyzing and optimizing value streams, documenting business requirements, facilitating collaboration between finance and technical teams, and participating in agile practices. The ideal candidate will possess strong communication, presentation, and problem-solving skills, along with a commitment to Zendesk's core values of exceptional service, simplicity, quality, and teamwork. This role offers a hybrid work experience and aligns with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Product Manager to oversee IT product delivery and strategic initiatives within the Finance domain at their Pune, India location. This role focuses on managing the product backlog for critical applications related to finance processes, ensuring alignment with business objectives while collaborating with various teams. The ideal candidate will have extensive product management experience in technology environments, particularly in financial systems and ERP replatforming initiatives. Responsibilities include defining product vision, enhancing user experience, tracking product performance, and maintaining stakeholder relationships. Zendesk promotes diversity and inclusion and offers a hybrid working experience, requiring attendance at local offices part of the week while allowing for remote work.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a summer intern for a ten-week position in their Global Revenue Operations (RevOps) team from June 8 to August 7, 2026, offering a hybrid work environment. The intern will support internal process improvements and automation initiatives, utilizing AI to enhance operational efficiency and product monetization. Key responsibilities include process documentation, user acceptance testing in commerce systems, and assisting with project-based work integrating legacy customers. Applicants should possess strong analytical skills, communication abilities, and a keen interest in business operations, while being actively enrolled in a relevant degree program. Zendesk prioritizes diversity and inclusion, providing a supportive culture and flexible working conditions.

The Finance & Strategy team at Zendesk is seeking a Financial Analyst Intern for a ten-week program from June 8 to August 7, 2026. The role involves delivering high-precision forecasting, analyzing financial results, building financial models, managing budgets, and improving processes, while directly contributing to the success of the team. Candidates are required to be pursuing a bachelor's degree in Finance or a related field, have experience with data modeling, and exhibit strong Excel skills. Desired qualifications include a positive attitude, an eagerness to learn, problem-solving skills, and attention to detail. The role offers a hybrid work experience, competitive hourly pay, and emphasizes Zendesk's commitment to diversity and inclusion.

The job description outlines the role of a Financial Analysis & Strategy Manager in Marketing at Zendesk, where the individual will lead the partnership with marketing and cross-functional teams to provide strategic financial insights and monitor costs. Responsibilities include overseeing financial modeling, managing headcount forecasting, and analyzing key marketing metrics to support decision-making and optimize ROI. Candidates should possess strong financial modeling skills, experience managing multiple priorities, and exceptional communication abilities, with a preference for those holding an MBA or advanced degree. The position is based in Madison, Wisconsin, with a hybrid working model that combines in-office presence and remote work. Zendesk emphasizes diversity and inclusion in its hiring practices and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Software Developer I to join their team focused on innovative messaging solutions, contributing to a high-traffic platform serving millions worldwide. The role involves enhancing the platform's architecture, writing well-structured and tested code, exploring new technologies, and participating in on-call rotations. Candidates should have a strong knowledge of Node.js, Express, and TypeScript, along with a collaborative spirit and effective communication skills in English. Preferred qualifications include experience with the company's technology stack and an understanding of distributed systems. Zendesk promotes a hybrid work environment, encouraging both in-office collaboration and remote work flexibility, and is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Software Developer I to join their team focused on creating innovative messaging solutions, impacting thousands of developers and millions of users globally. Responsibilities include contributing to platform architecture, writing well-structured code, adopting new technologies, and participating in the team's on-call rotation. The ideal candidate should have knowledge of Node.js, Express, TypeScript, or a comparable web stack, along with a collaborative mindset and good communication skills in English. Preferred qualifications include experience with relevant technologies and knowledge of distributed systems. This hybrid position offers flexibility for remote work while requiring some in-office presence for collaboration and learning.

Zendesk is seeking motivated individuals for a software sales role focused on customer experience and support solutions. The position involves engaging with prospective clients of various sizes to understand their business challenges and build a robust sales pipeline through strategic outreach. Candidates should possess business development experience, at least two years in a sales environment, and strong communication skills. The role offers a hybrid working experience, requiring some in-office attendance while allowing remote flexibility. Zendesk emphasizes diversity and inclusion in its hiring practices, encouraging applicants from all backgrounds.

Zendesk is seeking a technical support expert proficient in providing guidance across various communication channels, including messaging, email, and video conferencing. The role requires understanding customer needs, advocating for solutions, and ensuring a positive customer experience while solving problems. Key responsibilities include taking ownership of customer issues, effective communication, prioritization of tasks, and empowering end-users to utilize available resources. Required skills include 4-6 years of experience in customer support for enterprise software, knowledge of programming languages like HTML and JavaScript, and a collaborative work ethic. The position offers a US hourly rate of $30.29-$45.67 and promotes a hybrid work model, emphasizing diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Account Executive to help enhance their B2B sales efforts in the SaaS sector, focusing on expanding their Commercial/Mid-Market customer base. The ideal candidate will have a minimum of four years of sales experience, expertise in navigating complex sales cycles, and a strong track record of exceeding sales targets. Key responsibilities include driving revenue growth through new customer acquisition, nurturing existing relationships, and leveraging data to identify cross-selling opportunities. Successful applicants should possess exceptional communication and negotiation skills, as well as experience selling to high-level executives. Zendesk promotes a hybrid work environment and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for an Incident and Escalations Specialist to improve customer experience and manage incident resolution processes in the Philippines. Key responsibilities include managing advanced service delivery issues, empowering customer advocates, and reviewing incident tickets for continuous improvement. The role requires effective communication of technical issues to non-technical customers, and the ability to collaborate across various departments while developing training and documentation for incident handling. Basic qualifications include a Bachelor's degree in a related field, experience in technical support and incident management, and strong communication skills. This hybrid position necessitates some on-call time and adherence to a shifting schedule.

Zendesk is looking for a Senior Frontend Software Engineer to enhance the features within its agent workspace and provide exceptional service to users. The ideal candidate should have over six years of experience in software development with expertise in JavaScript, TypeScript, and React, and be comfortable working across various codebases. Key responsibilities include leading innovation, problem-solving, and proactively contributing to high-quality software development, while also mentoring team members and participating in agile processes. The role is part of a new Product Development Center of Excellence in Pune, where early hires will help shape the culture and processes. The position requires a hybrid work model, with three days in the office, and supports Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to join its AI Copilot team, focusing on delivering AI/ML-powered features. The successful candidate will collaborate with machine learning scientists and various teams, contribute to technical design discussions, and build tools for model experimentation. Required qualifications include proficiency in Python or Ruby, experience in large-scale applications, and familiarity with RESTful APIs, Docker, Kubernetes, and cloud services like AWS or GCP. Preferred qualifications include experience with Airflow, Metaflow, LLM evaluation tools, and machine learning libraries such as PyTorch. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products, which serve over 125,000 global brands. The position of Senior ML Engineer involves collaborating with research scientists and other engineers to develop and deliver high-quality ML and AI products, addressing complex customer service challenges. Key responsibilities include writing production-grade code, building and optimizing ML pipelines, and mentoring junior engineers, with a focus on innovative solutions like intent detection and sentiment analysis. The ideal candidate should have a solid background in software engineering with expertise in Python and scalable data processing frameworks, along with familiarity with MLOps and modern NLP libraries. Zendesk promotes a hybrid work culture and values diversity and inclusion in its hiring practices.

Zendesk is seeking a Data Engineer for its Insights team, which focuses on enhancing customer experience through AI-driven analytics and decision-support tools. The role involves designing and building data pipelines and infrastructure, collaborating with cross-functional teams to optimize data workflows and create intelligent features. Candidates should have over three years of experience in data systems, strong proficiency in SQL and programming languages like Python, and familiarity with data processing frameworks and orchestration tools. Success metrics for the role include delivering reliable data solutions, maintaining high-quality code, and actively participating in architecture discussions. Zendesk emphasizes diversity and inclusion in its hiring process and supports a hybrid working model for its employees.

Zendesk is seeking a Senior Associate for its Pricing and Packaging Team to lead pricing projects and develop monetization strategies. Reporting directly to the Senior Director and collaborating with various stakeholders, this role will focus on implementing innovative pricing models and tools, enhancing operational efficiency, and supporting sales teams. The ideal candidate should possess strong problem-solving skills, a collaborative mindset, and the ability to analyze both qualitative and quantitative data effectively. Required qualifications include a Bachelor’s degree in a quantitative field and a minimum of two years of experience in pricing strategy or sales operations, preferably in the SaaS industry. The position is based in Mexico City (CDMX) and offers a hybrid work model that includes both in-office and remote work.

The job description outlines a managerial role in Asset Management & IT Infrastructure at Zendesk, focusing on both strategic oversight and hands-on execution of IT functions. The ideal candidate will manage a high-performing team while aligning technology operations with business goals, overseeing areas such as endpoint management, network infrastructure, and audiovisual technology. Responsibilities include developing lifecycle processes for technology assets, enhancing employee experiences, and leading global office IT expansions. The company emphasizes a collaborative culture that values humor, transparency, and continuous learning. Additionally, Zendesk offers a hybrid working model and is committed to diversity and inclusivity within the workplace.

Zendesk QA is seeking experts to join their international team to develop innovative AI-driven customer service quality assurance solutions, focusing on enhancing customer interactions and satisfaction. The role, based in Tallinn, Estonia, involves guiding a cross-functional engineering team and ensuring the delivery of high-quality, scalable AI solutions. Candidates should have a proven track record in leading teams, proficiency in programming languages such as Python, Go, or Java, and strong communication skills for effective collaboration across different functions. The position supports a hybrid work model, allowing flexibility while also encouraging in-office collaboration for part of the week. Zendesk promotes diversity and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to join their team in creating AI-driven customer service quality assurance solutions. The role offers significant autonomy, requiring collaboration in delivering high-quality, scalable code while optimizing performance and implementing security measures. Key responsibilities include building and improving APIs, designing data storage solutions, and taking ownership of projects, along with engaging in code reviews and writing automated tests. Candidates should have at least five years of experience with languages such as Go, Python, or Java, and a strong understanding of relational databases and cloud-native technologies. Additionally, Zendesk promotes a hybrid working environment and values diversity and inclusion within its workplace.

Zendesk is seeking a Frontend Web Engineer to join their team, focusing on developing their Web SDK and enhancing the Zendesk Web Widget, which is used by over 100,000 websites worldwide. The role involves collaborating with global teams, participating in project tasks, and contributing to the technical direction of products, while engaging in code reviews and exploring emerging technologies. Candidates are expected to have proficiency in JavaScript, basic knowledge of React, and strong communication and collaboration skills, with a desire to learn and adapt to new technologies. Familiarity with Ruby on Rails and Typescript is a plus but not required. The position offers a hybrid work experience, with a salary range in Poland from zł164,000 to zł246,000, alongside potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job description outlines the role of a Senior Solutions Architect who will act as a key technical expert during the pre-sales process at Zendesk. Responsibilities include providing technical support to the sales team, creating professional service estimates, and articulating complex technical concepts to various audiences. Candidates should have over six years of customer-facing experience, hands-on experience with cloud-based solutions, and strong knowledge of cloud technologies, particularly Amazon Connect. Exceptional communication skills and the ability to translate business objectives into technical solutions are essential. This position offers a hybrid work experience, emphasizing collaboration and inclusivity while allowing for remote work flexibility.

Zendesk is seeking a Global Engagement Manager who can work from either Portugal or Poland, serving as a reliable resource for customers by gathering business requirements and designing tailored solutions. The role requires collaboration with multiple stakeholders and focuses on implementing these solutions while managing project delivery and customer engagement effectively. Key responsibilities include acting as the primary contact for customers, overseeing project timelines and budgets, and leading a team to meet success criteria. Candidates should have experience with enterprise-level customers, strong communication skills, and project management expertise, as well as familiarity with Agile methodologies. Zendesk offers a flexible hybrid work model, promoting both in-person collaboration and remote work to foster a productive and inclusive work environment.

The job description outlines the role of a Service Consultant within Zendesk’s Professional Services team, emphasizing the importance of onboarding in the customer lifecycle. The Service Consultant will guide customers through their onboarding journey, ensuring that Zendesk products are effectively integrated into their customer service operations while managing expectations. Key responsibilities include leading customer implementations, clarifying customer objectives, and collaborating with technical teams to design effective conversational flows and AI solutions. Ideal candidates should possess experience in customer experience automation, project management, and solution consulting, along with strong relationship management skills. The role requires a hybrid working approach, recommending in-office attendance 2 to 3 times a week, and is limited to candidates located in Bangalore, Karnataka, or Maharashtra.

Zendesk is seeking a Staff Machine Learning Scientist to advance its AI-powered Gen3 system, which aims to transform conversational AI in chatbots and voice assistants. The role involves defining product vision, leading rapid prototyping, establishing research standards, mentoring junior team members, and driving end-to-end projects in AI technology. Candidates should have significant experience in machine learning or natural language processing, especially with deep learning and generative AI, along with strong collaboration and communication skills. Success in this position will be measured by the strategic impact of work, team mentorship, innovation, research standardization, and effective collaboration with cross-functional stakeholders. Zendesk promotes a flexible working environment and values diversity, ensuring applications are considered without discrimination based on various characteristics.

The Agentic Tribe is transforming the chatbot and voice assistance industry with its advanced AI Agent system, Gen3, which goes beyond conventional chatbots to offer a dynamic and goal-oriented conversational experience. Zendesk is looking to hire a Senior Machine Learning Scientist to enhance their AI Agent product, providing the opportunity to influence the product roadmap and collaborate with a cross-functional team. The role involves designing innovative AI solutions, managing full research projects, staying updated on NLP and ML advancements, and working closely with AI engineers. Candidates should have a strong background in machine learning and demonstrate experience with NLP, deep learning, and conversational AI technologies. The interview process for this position includes several stages, such as preliminary calls and technical challenges, aimed at assessing the candidate's fit and technical expertise.

The job of a Technical Architect at Zendesk involves developing tailored technical solutions that meet customer business needs, utilizing their platform's functionalities. Responsibilities include managing the implementation of contact center projects, deploying resources in AWS, and collaborating with the Zendesk Professional Services team to ensure successful technical deliveries. Candidates should have a solid background in contact center solutions, AWS experience, and programming skills, alongside strong project management capabilities. The role requires both technical and soft skills, as effective communication with different stakeholders is essential. Zendesk offers a hybrid work environment and promotes diversity and inclusion within the workplace.

The job position is for a Workday HCM/Absence/Time Tracking Consultant on an 11-month fixed-term contract, focusing on providing support for various Workday modules while collaborating with HR and IT teams. Key responsibilities include troubleshooting, configuring modules, ensuring compliance, developing new features, delivering training, and mentoring junior team members. Candidates are required to have a Bachelor’s degree and a minimum of four years of relevant Workday experience, specifically in Absence Management and Time Tracking. Preferred qualifications include Workday certifications and strong analytical and communication skills. Zendesk emphasizes its commitment to diversity, equity, and inclusion in the workplace and offers hybrid work arrangements, allowing a mix of in-person and remote work.

The AI Sales Specialist role at Zendesk focuses on driving the adoption of AI products within the Commercial segment in the LATAM region while collaborating closely with the Core Account Executive team. Key responsibilities involve achieving sales goals, engaging with customers to understand their challenges, and providing tailored AI solutions, as well as supporting proof of concepts (POCs). The position requires someone with proven sales experience, preferably in Conversational AI or the customer experience sector, and excellent interpersonal skills to foster long-term relationships. The role allows for remote work but also provides opportunities for in-person collaboration at Zendesk offices. Zendesk is committed to diversity and inclusion, welcoming applicants from all backgrounds and offering reasonable accommodations for individuals with disabilities.

Zendesk is looking for a Manager of Engagement Managers to oversee its team in Brazil and the LATAM region, focusing on project success and building partnerships with stakeholders. The role involves leading and developing Engagement Managers with an emphasis on accountability and continuous improvement while managing regional project performance and ensuring operational excellence. Key responsibilities include handling customer escalations, collaborating with cross-functional teams, and contributing to global initiatives to enhance service delivery. Candidates must have strong leadership experience, familiarity with enterprise delivery methodologies, and the ability to thrive in a fast-paced environment; fluency in Portuguese and English is required, with Spanish preferred. Zendesk promotes a flexible, hybrid working model and is committed to diversity, inclusion, and community engagement.

Zendesk is seeking a Senior Marketing Operations Specialist to optimize and scale their lead management engine, primarily focusing on the Marketo platform. The role includes designing advanced marketing automation, optimizing lead scoring, ensuring data hygiene, and providing training for marketing and sales teams. The specialist will collaborate with teams across Marketing Analytics, Sales Development, and Campaign Operations to align Marketo strategies with overall business goals. Candidates must have extensive experience with Marketo, Salesforce, and strong analytical skills to improve marketing operations. Additionally, Zendesk promotes a supportive work culture with flexibility, competitive compensation, and a commitment to diversity and inclusion.

Zendesk is seeking a Senior Business Systems Analyst with expertise in Salesforce to work collaboratively with the Go-To-Market Operations and Professional Services teams. The role involves leading major projects on the Salesforce platform, including requirements gathering, solution design, and implementation of SaaS systems. Candidates should have at least 5 years of Salesforce analyst experience, Salesforce Administrator Certification, and a proven track record in enterprise-level solution implementation. Preferred qualifications include additional Salesforce certifications, experience with SaaS selling models, and familiarity with tools such as Jira and Zuora. The position offers a hybrid work model and is only open to candidates located in Karnataka or Maharashtra.

Zendesk is seeking a Senior ML Scientist to contribute to their AI solutions aimed at enhancing customer experience through a retrieval-augmented generation (RAG) platform. The role involves collaborating with engineers and product managers to develop NLP/ML models that drive automated resolutions for customer interactions. Key responsibilities include conducting experiments, optimizing models, analyzing customer data, and mentoring junior scientists. Candidates should possess a strong academic background, expertise in machine learning and NLP, and programming skills in Python, along with the ability to work collaboratively. Zendesk values diversity and offers a flexible working environment with opportunities for personal and professional growth while impacting millions of users.

The Engineering Manager role at Zendesk involves leading a team of 6-8 engineers in the AI Agents organization to innovate conversational experiences for clients, focusing on tools and integrations that enhance customer interactions. The manager is responsible for fostering a culture of collaboration, continuous improvement, and accountability while empowering team members through mentorship and skill development. Candidates should possess a strong technical background, experience in managing diverse teams, and a commitment to maintaining high-quality standards. Zendesk values diversity and inclusion, ensuring equal opportunity in its hiring practices and supporting employees with flexible work arrangements. The company's goal is to build software that strengthens customer relationships, with a global presence and over 100,000 paid accounts.

Zendesk is looking for a high-performing Account Executive to join their CEE sales team, focusing on driving revenue growth through customer acquisition and account expansion in emerging markets. Key responsibilities include leading complex sales cycles, developing go-to-market strategies, and building relationships with executive stakeholders across various industries such as retail and fintech. Candidates are expected to have a BA/BS degree, over five years of B2B sales experience in the SaaS sector, and a strong track record of exceeding sales quotas. Proficiency with sales tools like Salesforce and fluency in Eastern European languages, particularly Polish, are desirable qualifications. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking an SMB Account Executive to contribute to its mission of enhancing customer service through innovative SaaS solutions. The role involves acquiring new customers, managing relationships, and using data insights to drive revenue and account expansion while ensuring customer satisfaction. Candidates should have a BA/BS degree and at least two years of B2B sales experience, particularly in the SaaS sector, along with strong negotiation and presentation skills. The position is hybrid, promoting in-office collaboration while providing flexibility for remote work. Zendesk values diversity and inclusivity and offers reasonable accommodations for applicants with disabilities during the hiring process.

The job description outlines a position within Zendesk's Professional Services team, focusing on collaborating with customers to integrate Zendesk into their support systems. The role involves defining, documenting, and executing technical solutions to enhance customer experiences while providing expertise based on prior experience. Responsibilities include executing design sessions, producing technical documentation, leading projects, and mentoring junior staff, while maintaining technical knowledge of the Zendesk product line. Candidates are expected to have significant experience in system architecture and customer support processes, along with excellent communication and organizational skills. Zendesk promotes a flexible and inclusive work environment, offering a hybrid working model and emphasizing diversity and community engagement.

The Senior Services Consultant at Zendesk will lead the technical delivery process for customers, focusing on implementing solutions aligned with their business goals. Key responsibilities include providing technical expertise on Zendesk for Contact Center, designing solutions, configuring services in AWS accounts, collaborating with cross-functional teams, and conducting client training sessions. Candidates should have over three years of customer-facing experience, specifically with Amazon Connect and cloud-based solutions, along with strong programming skills in AWS technologies. Zendesk promotes a hybrid work environment, allowing flexibility while requiring some on-site presence in their Mexico City office. The company emphasizes a culture of diversity, inclusion, and work-life balance, while offering competitive pay and benefits.

The job position for a Senior Technical Architect at Zendesk involves creating tailored technical solutions that meet specific customer business needs, primarily using Zendesk functionalities. Key responsibilities include understanding customer requirements, leading technical project deliveries, implementing contact center solutions, and collaborating closely with the Zendesk Professional Services team. Candidates should have at least three years of experience in consulting services or programming, with a strong background in Amazon Connect and cloud-based solution deployment, alongside excellent communication and project management skills. The role offers a hybrid work environment with flexible hours and requires the employee to be located in Mexico City or Mexico State. Zendesk is dedicated to diversity, inclusion, and providing a supportive workplace culture while maintaining strong community involvement.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes using advanced AI solutions. This role interacts with various levels of customer organizations, ensuring that clients realize value from their investment in Zendesk's services. Responsibilities include driving AI adoption, managing customer health, fostering strong relationships, and collaborating with internal teams to enhance customer success. Candidates should possess a minimum of three years in customer success roles, with experience in enterprise technology or SaaS preferred, and strong skills in explaining AI business value to various stakeholders. The position is based in Mexico City and involves a hybrid work model, merging in-office collaboration with remote work flexibility.

Zendesk is seeking a Senior Software Engineer to lead their Mobile Services engineering teams and enhance the backend services supporting their mobile products. The role involves architecting robust, secure, and scalable systems while providing technical leadership and mentorship to other engineers. Candidates should have experience with backend technologies, particularly Ruby on Rails and Scala, along with strong communication skills and a proactive approach to solving complex issues. Zendesk promotes professional growth in a diverse and inclusive environment, offering competitive benefits and a commitment to work-life balance. The company also values innovation and collaboration, seeking individuals who can contribute to high-quality code and effective team dynamics.

Zendesk is seeking a Growth Marketing Manager to join its Performance Marketing team, focusing on driving growth throughout the customer journey. The role involves developing targeted digital marketing strategies in collaboration with cross-functional teams, ensuring alignment with broader marketing initiatives to enhance campaign effectiveness and support company objectives. Responsibilities include acting as a liaison between the Performance Marketing team and other departments, analyzing funnel performance, and creating integrated marketing plans that engage customers effectively. Candidates should have a strong background in data-driven marketing, particularly in B2B SaaS, along with excellent analytical and communication skills. This hybrid position requires working from Zendesk's Lisbon office once a week, promoting both collaboration and flexibility.

The job involves assisting Zendesk customers in optimizing their subscriptions to align with their needs and initiatives while working closely with Customer Success and Sales teams. Responsibilities include negotiating subscription renewals, qualifying expansion opportunities, identifying at-risk customers, and maintaining an 87% Gross Renewal Rate (GRR). Candidates should have over two years of customer account management experience, proficiency in English, and preferably fluency in French or German, along with strong interpersonal and negotiation skills. The position offers a hybrid work model with an annual salary range between zł114,000.00 and zł170,000.00, based on qualifications and experience. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its workplace and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Engineer to lead a new team focused on integrating AI into their customer service offerings. The role involves guiding experienced engineers, collaborating with product management, and ensuring the reliability of deployed services while mentoring junior team members. Applicants should have over six years of experience in server-side application development, expertise in relational databases, and a strong understanding of distributed systems and cloud services. Preferred qualifications include knowledge of Typescript, messaging systems like Kafka, and performance testing for large-scale data pipelines. Zendesk promotes a diverse and inclusive workplace, offering flexibility in work arrangements and opportunities for personal and professional growth.

Zendesk is seeking a German-speaking SMB New Business Account Executive, focusing on enhancing customer experience while driving sales for their Customer Support Platform. The successful candidate will manage an inbound and outbound sales pipeline, develop a strong understanding of Zendesk's products, and engage with small business customers to advocate for their needs. Key requirements include proficiency in German and English, a minimum of two years of sales experience in a SaaS environment, and exceptional interpersonal and communication skills. Zendesk promotes a supportive work environment with opportunities for professional development, including a sales bootcamp and ongoing coaching. They are an equal opportunity employer committed to diversity and inclusion, offering flexible hybrid work options and comprehensive benefits.

Zendesk is hiring a Product Manager for the Employee Services Technology & Operations department, specifically focusing on enhancing the Employee Services experience through Zendesk's platform. The ideal candidate will have extensive experience with Zendesk, a strong background in product management, and the ability to work collaboratively with HR, IT, and other departments to streamline processes and improve employee satisfaction. Responsibilities include overseeing the vision and implementation of support workflows, optimizing ticketing systems, using analytics to track performance metrics, and ensuring smooth integrations with other tools. Candidates should possess excellent stakeholder management skills, analytical capabilities, and a passion for creating an intuitive employee service experience. Zendesk is committed to diversity, equity, and inclusion in the workplace and encourages applicants from various backgrounds.

The job role is focused on demand generation efforts to support strategic business objectives in North America. The ideal candidate will excel in communication, collaboration, and the execution of multichannel marketing campaigns, blending strategic thinking with operational skills. Responsibilities include developing integrated campaigns, managing their lifecycle, utilizing technology for audience targeting, producing engaging content, and collaborating with various teams for execution. The candidate will also analyze campaign performance against KPIs and deliver detailed performance reports to stakeholders. Preferred qualifications include over five years in demand generation, strong analytical skills, project management expertise, and proficiency in relevant marketing tools.

Zendesk is seeking a Senior Manager of Product Design to lead the design vision for their Product-Led Growth initiative, which is essential for enhancing customer discovery and purchasing experiences. This high-visibility role involves overseeing a fast-paced design team and making decisive calls in ambiguous situations while maintaining high quality. The successful candidate will work closely with cross-functional leadership, build trust with senior partners, and present complex solutions to executives to drive alignment. Key responsibilities include owning the design strategy for the online customer journey, coaching designers, and recruiting top talent. Preferred qualifications include a strong portfolio showcasing leadership, experience with Product-Led Growth or funnel optimization, and exceptional storytelling and performance management skills.

Zendesk is looking to hire a Product Led Growth Sales Specialist to enhance customer engagement and streamline the sales process. The role involves managing inbound inquiries and providing exceptional sales support primarily through chat and email, while also utilizing phone calls as needed. Candidates should have prior sales experience, a passion for Zendesk technology, and strong organizational skills, with an emphasis on achieving targets in a fast-paced environment. Zendesk promotes a supportive work culture that emphasizes work-life balance, diversity, and community engagement, and operates with a hybrid work model requiring in-office attendance part of the week. The position is specifically for individuals located in Mexico City or Mexico State, and Zendesk is committed to fostering an inclusive workplace.

Zendesk is a prominent customer experience software company focused on enhancing business-customer engagement. They are seeking a Strategic Enterprise Account Executive responsible for driving revenue growth by identifying and closing new business within strategic accounts, with an emphasis on AI solutions. The role requires building strong relationships with stakeholders, understanding their challenges, and tailoring solutions to meet their needs while maintaining a robust sales pipeline. Qualifications include a bachelor's degree, over seven years of enterprise sales experience, and strong engagement skills with executives. Zendesk offers a collaborative culture, competitive compensation with uncapped commission, and a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a detail-oriented Manager of IT Quality Assurance with extensive experience in quality assurance methodologies, focusing on production control and environment change management. The role involves developing a quality center of excellence, overseeing testing strategies, guiding automated testing development, and driving quality process improvements while collaborating with cross-functional teams. Candidates should have a Bachelor's degree, 8+ years of relevant experience, and proficiency in programming languages and automation tools. Strong analytical, communication, leadership, and mentorship skills are essential, along with an adaptability to new technologies and processes. The position is hybrid, requiring partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Staff Software Engineer to lead a new Change Management team focused on developing a next-generation IT Service Management platform. This role involves designing scalable and automated workflows, enhancing service delivery, and ensuring IT process reliability and compliance. Candidates should have extensive experience in backend or full-stack software engineering, particularly with Ruby on Rails and enterprise-scale workflows, as well as leadership skills to mentor team members. The position offers the chance to collaborate with cross-functional teams, contribute to technical strategies, and maintain high engineering standards. Zendesk promotes a hybrid work culture with strong opportunities for professional development and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to join its Agent Workspace Messaging team, focused on enhancing customer support experiences through innovative messaging technology. This hybrid role involves working on a next-generation messaging platform, collaborating with various teams, and supporting the development and scalability of the backend systems. Candidates should have over four years of experience with web technologies, a strong understanding of data structures, and a background in distributed systems. The role also emphasizes mentoring junior engineers and fostering effective communication across teams. Zendesk values diversity and encourages applicants from various backgrounds while requiring potential employees to be located in Maharashtra or Karnataka.

The Senior Services Consultant at Zendesk is responsible for leading the technical delivery for customers, overseeing the implementation process from initial requirements to go-live. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training. Candidates should have over three years of customer-facing experience, hands-on skills in cloud-based solutions, and programming knowledge, particularly with AWS services and Python. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and emphasizes diversity and inclusion. The company is committed to providing reasonable accommodations for applicants with disabilities and maintains equal opportunity employment practices.