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Zendesk is hiring an ML Engineer II for the GenAI infrastructure within the AI/ML Platform team, focusing on LLM Proxy, evaluation frameworks, and orchestration tools to enable safe, scalable, developer-friendly AI systems. Your day-to-day includes developing Zendesk’s LLM Proxy for secure, cost-optimized access to multiple foundation models, building benchmarking and A/B testing frameworks, and constructing orchestration for multi-step, tool-using AI agents, while delivering well-tested production-ready code in collaboration with applied ML, product, and platform teams. Requirements include 2–4 years of hands-on experience building and deploying ML systems or infrastructure, familiarity with LLM applications or vector databases, cloud and container ecosystems (AWS/GCP/Azure, Kubernetes, Docker), Python plus another backend language, and knowledge of CI/CD, testing, and cross-functional collaboration. Preferred qualifications include experience building small-scale ML services or APIs, exposure to ML observability and evaluation frameworks, and understanding of prompt engineering or fine-tuning workflows for LLMs. The tech stack is Python-based on AWS with LLM vendors like OpenAI, Anthropic, Google, and Llama, with infra using Kubernetes, Docker, Kafka; Zendesk offers full project ownership, high impact, a passionate team, growth opportunities, flexible hours, professional development funds, hybrid/remote work, equipment choices, premium medical and life insurance, and a commitment to diversity, equal opportunity, AI screening policies, and accommodations as needed.

Zendesk’s AI/ML Platform powers AI-driven experiences for over 125,000 brands, and the Senior ML Engineer will lead GenAI infrastructure—including the internal research platform, LLM Proxy, A/B testing and evaluation tooling, and agentic workflow orchestration—to enable secure, cost-efficient, scalable ML across products. Daily responsibilities include building benchmarking frameworks for LLMs (A/B tests and offline evals), contributing to the LLM Proxy design for safe observable access to multiple foundation models, and partnering with applied ML, product, and platform teams to meet diverse use cases while ensuring observability, rate-limiting, and cost attribution. Requirements include 5+ years of production ML systems experience, familiarity with core ML infrastructure (model registries, feature stores, orchestration, serving), knowledge of LLM/GenAI platforms, experience with cloud providers and Kubernetes/Docker, and proficiency in at least one server-side language with solid CI/CD/testing skills. Preferred qualifications include experience with agentic automation and building tools that boost developer productivity and platform adoption across teams. The role offers full ownership and impact, a collaborative team, opportunities to learn and grow, and a hybrid work setup with part-time onsite presence, along with Zendesk’s commitment to diversity and inclusion and AI-driven screening in the hiring process.

This is a Sales Development role in Zendesk's EMEA team focused on driving the sales and talent pipeline, with a hybrid work arrangement that includes a Lisbon office. You will be a key member of the sales team, responsible for generating new business and executing regional strategy, managing a busy outbound pipeline, and delivering top-tier customer experience. You will prospect into both cold accounts and new groups within existing Zendesk customers, generating high-value pipeline from startups to unicorns and enterprise players. Candidates should be fluent in English and Arabic, have at least six months in a sales-related role, be customer-centric with a SaaS mindset, possess strong communication and a “can do” attitude, and have a bachelor’s or master’s degree preferable. Zendesk emphasizes strong leadership support and onboarding, flexibility between home and office, diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is hiring a Sales Development role for its EMEA business to drive new business, build a strong talent pipeline, and foster sales excellence in a fast-paced environment. You will manage a busy outbound pipeline, engage both cold accounts and new groups within existing Zendesk customers, and generate high-value pipeline across startups, unicorns, and enterprise organizations while delivering an outstanding customer experience. Requirements include native Polish, fluency in English, at least 6 months in a sales-related role, a passion for consultative SaaS sales, strong communication skills, a self-starter attitude, and a bachelor’s or master’s degree preferred, with availability for hybrid work in Lisbon. Zendesk provides a supportive culture with leadership development, a dedicated buddy, and the necessary tools, and the hybrid arrangement combines onsite office presence with remote work and a manager-determined in-office schedule. The company is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities upon request.

This role is for a Configuration Specialist in Zendesk's Managed Services, based in Bangalore, Karnataka, with a hybrid work model and eligibility restricted to candidates located in Karnataka or Maharashtra. You will configure Zendesk solutions, consult on configuration best practices, analyze current state configurations, and implement production updates while collaborating with a global team to deliver ongoing value to customers across regions. Responsibilities include maintaining deep Zendesk product expertise, managing a backlog per customer portfolio, educating customers for proactive optimization, conducting detailed account reviews, and designing/testing/rolling out complex configuration changes. Requirements include 2-6 years in consulting or customer success, Zendesk experience a plus, SQL/Python scripting, proficiency with analytics tools (Excel/Tableau/Power BI), strong communication, problem-solving, attention to detail, and the ability to work independently and handle multiple initiatives, with shifts available. The role offers a hybrid onsite/offsite arrangement, notes about AI screening, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk's Enterprise Data & Analytics team is seeking a Senior Data Engineer to craft curated data products and develop data warehouse solutions in BigQuery/Snowflake using dbt, Airflow, and Terraform, establishing the foundation data layer as the single source of truth. In this role you will collaborate with business partners to gather requirements, design data models, implement an Enterprise Data Warehouse with SQL and dbt, and build ELT pipelines to support reliable reporting, while promoting engineering best practices and automating processes. Requirements include 5+ years of experience with complex data pipelines, strong data modeling/architecture, advanced SQL, Snowflake expertise, dbt experience, Python (primarily), API integrations, data governance, and root cause analysis; preferred qualifications include Snowflake administration, classic and modern data modeling, 3+ production-grade dbt projects, and expert Python skills. The data stack comprises ELT tools (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI tools (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions), with a hybrid work arrangement requiring some in-office days. Zendesk emphasizes a fair, inclusive workplace, may use AI in screening, and provides diversity, equity, and inclusion commitments along with accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a GTM Finance - Pricing/Costing Senior Manager (remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that maximize margins and support top-line growth, including new product launches. The role requires at least 8 years of progressive finance experience with hands-on cost and price modeling, plus strong leadership and the ability to partner with GTM Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing analysis and packaging strategy, building cost models (including SaaS and AI/LLMs), developing business cases and dashboards, driving cross-functional governance, mentoring juniors, and presenting to senior leadership. Qualifications include a finance-related degree (MBA preferred), 8+ years in pricing/cost modeling, experience with AI/LLM cost structures, advanced modeling and data tools, and excellent communication; experience in high-growth tech and ambiguity is preferred. Zendesk offers a dynamic, inclusive environment with remote options, a US base salary range of $138,000–$206,000 plus potential bonuses and benefits, and is an equal opportunity employer committed to diversity and accommodations, with AI screening where applicable.

Zendesk is hiring a senior software engineer to join the Agent Workspace team in a hybrid role that requires three days in the office and relocation to Pune, with candidates limited to those physically located in Karnataka or Maharashtra. The role involves designing, building, and maintaining robust microservices and APIs using Java 11+ and Vert.x, and developing frontend features with TypeScript, JavaScript, and React with seamless REST and GraphQL connectivity. You will architect backend systems for high performance and scalability and collaborate closely with frontend teams, product managers, QA, and DevOps to deliver smooth user experiences. The ideal candidate has 6+ years of software engineering, including 3+ years in full-stack, strong JavaScript/TypeScript and React experience, 3+ years backend in Java/Node/Go/Python, and familiarity with microservices, REST/GraphQL, Docker, cloud platforms, and both relational and NoSQL databases, plus analytical problem-solving and effective communication. Zendesk highlights bonus points for open-source contributions, CI/CD, testing, and mentoring, and emphasizes its equal opportunity, diversity, and accommodations policies, noting AI screening may be used in evaluating applicants.

Zendesk's Product Security Team develops processes and tools to bake security into products, partners with engineers across the entire software development lifecycle, and runs programs like bug bounty and Security Champions to enable secure-by-design features for customer-facing products. This is a hybrid role requiring relocation to Pune, with 3 days in the office, and candidates must be physically located in Karnataka or Maharashtra. You'll join a high-performing team building distributed, high-scale integrations with partners such as Slack, Atlassian, and AWS, processing about 10 million events per day, and you'll design solutions that endure for 18+ months while mentoring junior engineers and influencing stakeholders. The role calls for at least 9+ years of commercial full-stack experience, proficiency in React and JavaScript/Node.js/TypeScript, experience with mono-repo setups and modern frameworks, plus hands-on work with Salesforce and other SaaS integrations; the tech stack includes Golang, JavaScript/TypeScript, React, AWS, Spinnaker, Kubernetes, Aurora/MySQL, DynamoDB, and S3. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, offers reasonable accommodations on request, and supports a hybrid, flexible work model with onsite collaboration and remote work.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

Zendesk is hiring for a pure hunting sales role in America, focusing on identifying, uncovering, and qualifying opportunities to build a significant sales pipeline across SMB, Commercial, and Enterprise accounts while collaborating with internal teams such as sales, product, and marketing. Responsibilities include engaging with prospects to understand business challenges, developing target prospect lists, generating high-value pipeline through outbound prospecting, creating personalized messaging, conducting outbound calls, researching companies, and managing a pipeline while delivering an excellent customer experience. Candidates should have at least 2 years in a sales-related role with business development experience across SMB, Enterprise, and Commercial segments, a competitive, self-starter mindset, excellent communication skills, and proficiency with Salesforce, Zoominfo, Outreach, and 6sense; a Bachelor's degree is preferable. The US OTE is $33.65-$50.00 with a 70/30 base/commission mix; the role offers a hybrid work arrangement with some in-office time determined by the hiring manager, and compensation may include bonuses or benefits. Zendesk emphasizes equal opportunity and diversity, notes AI screening of applications per policy, and provides accommodations for applicants with disabilities, while promoting a flexible, inclusive culture and a commitment to fairness.

Zendesk is hiring a Senior Technical Product Manager for its Custom Data Platform team in Pune to help customers model and manage data with Custom Objects and Custom Fields, enabling AI-powered insights and smoother workflows. You will shape the strategy and roadmap for Custom Objects and Custom Fields, align them with Zendesk’s data and extensibility vision, and collaborate with engineering, design, product marketing, and customer success to deliver scalable solutions. You will listen deeply to customers and partners to uncover needs, simplify complexity, drive adoption, and use data and insights to guide decisions while contributing to the API platform and catalog. Requirements include 5+ years of product management experience in SaaS or enterprise software, a strong technical understanding of APIs, databases, data modeling, or platform extensibility, and a proven ability to deliver complex features with cross-functional teams. Bonus points are given for experience with customer service, ITSM, or CRM platforms, familiarity with low-code/no-code environments, or prior work with Custom Objects/Custom Fields; the role supports a hybrid work model with location restrictions to Karnataka or Maharashtra, and Zendesk emphasizes equal opportunity hiring with accommodations available.

The role is for a Senior Software Engineer at Zendesk to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. Key responsibilities include designing, building, and maintaining data quality systems and pipelines; using Snowflake, Docker/Kubernetes, and Kafka to enable scalable, observable data movement; collaborating cross-functionally to close gaps in data quality and tooling, building internal tooling for schema validation, data experimentation, and automated checks; owning the reliability and performance of ingestion systems on AWS; architecting core components with Kafka and Snowpipe Streaming; and championing testing, CI/CD, automation, and platform tooling for quality and lineage. Core skills required are solid programming (preferably Java), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, strong SQL for diagnostics and DQ workflows, experience with Docker/Kubernetes, and strong debugging/observability. You should bring a systems mindset, passion for resilient, high-throughput real-time platforms, the ability to influence technical direction, strong communication and mentoring skills, and a bias toward automation and platform thinking; nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native platforms (AWS/GCP), and exposure to dbt or ELT frameworks. Location eligibility notes: Zendesk can hire only candidates physically located to work from Maharashtra (and Karnataka per updated posting), with a hybrid schedule requiring on-site presence, and the company emphasizes diversity, inclusion, and potential AI screening with accommodations available on request.

Zendesk seeks a Regional Vice President for Asia (covering GCR, SEA, and Korea) to lead senior sales specialists for a fast-growing NYSE-listed SaaS company, reporting to the Senior VP of Sales for Asia Pacific & Japan. The role involves developing and executing a long-term regional growth strategy, scaling the organization, strengthening partnerships, and driving new business with key enterprise accounts across diverse markets. You will provide visionary leadership to distributed sales teams, define regional customer acquisition strategies (inbound and partner-driven), own revenue targets, recruit and coach leaders, and deliver regular performance reporting with KPIs to executives. Requirements include 10+ years in software/SaaS sales, 5+ years in senior cross-country leadership in Asia with a track record of revenue growth, and proven success closing mid-market (~$12K ARR+) to large deals over $1M ARR, along with deep regional market understanding and strong enterprise relationships. Zendesk emphasizes a customer-experience mission, offers a hybrid work model, may use AI in screening, and is an equal opportunity employer committed to diversity and inclusion with accommodations available for applicants with disabilities.

The Senior Engineer will uplift, scale, and maintain Zendesk's platform infrastructure built with Kubernetes, AWS services (EC2/EKS/CloudFormation/IAM), containerd, and HashiCorp tooling, and will automate deployment and lifecycle management using pipelines like Spinnaker. The role involves building monitoring, management, alerting systems, dashboards, and tooling, contributing to open source, maintaining engineering docs and internal blogs, and supporting engineers running workloads on the Kubernetes-based platform, while collaborating with compliance and security teams to ensure reliability and SOC-II compliance. You will work in a tightly knit Scrum team, participate in on-call rotations to debug production issues and maintain uptime, and drive projects end-to-end with strong ownership and a focus on best practices and test coverage. Must-have qualifications include moderate Kubernetes experience, moderate experience in Go or Ruby, moderate Platform Engineering/DevOps experience, moderate AWS experience (EC2/EKS/CloudFormation/IAM), eagerness to learn, and the ability to deliver high-quality code with good test coverage. Nice-to-have qualifications include Linux experience, on-call production support experience, and self-managed Kubernetes clusters; the role requires physical location in Maharashtra or Karnataka with a hybrid in-office schedule, and Zendesk is an equal opportunity employer that may use AI screening and provides accommodations as needed.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Sales Specialist in the AMER region (EMC segment) as a quota-carrying overlay role to work with Core Account Executives, prospect, demo, and close deals across the AI product suite. You’ll own sales quotas, collaborate with the core sales team to grow revenue from existing Zendesk accounts and new business, and lead AI proofs-of-concept while cultivating client relationships through value-based selling. You’ll partner with the AI Success team to identify expansion and cross-sell opportunities, support commercial modeling, and help forecast automation rates to maximize ARR while meeting customer requirements. The role also entails AI sales enablement and product duties, acting as a subject-matter expert, owning enablement initiatives in your territory, and maintaining deep knowledge of the AI Agent portfolio to tailor demos. Requirements include proven quota-carrying sales experience (preferably CX/Conversational AI), strong communication skills, travel willingness, and overlay/co-sell experience; the US OTE ranges from $152k to $228k with a 60/40 base/commission split, and Zendesk emphasizes equal opportunity, diversity, hybrid work options, and accommodations.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mentality to acquire net-new customers, build pipeline, and own a book of business that includes cross-sell, upsell, and ongoing customer success. The role focuses on driving top-line revenue through new customer acquisition, account expansion, data-driven targeting, and leading competitive sales cycles while maintaining a strong pipeline and accurate Salesforce records. Candidates should have a BA/BS or equivalent, at least two years of B2B SaaS sales or solution engineering experience with a proven net-new acquisition track record, and strong prospecting, presentation, negotiation, and closing skills. The position requires the ability to engage multiple decision-makers, manage many opportunities, execute territory and account plans, and use tools such as Salesforce, Groove, and Clari. Zendesk emphasizes a flexible, inclusive culture with hybrid work options, a commitment to diversity and inclusion, and provisions for AI screening and reasonable accommodations for applicants with disabilities.

The role is an AI Sales Specialist at Zendesk for the LATAM SMB market, a quota-carrying overlay position that collaborates with the Core Account Executive team to prospect, demo, and close sales of Zendesk’s AI products. Key responsibilities include owning sales quotas, partnering with Core AEs to grow revenue from existing Zendesk accounts and new business, building relationships with customers using a value-based approach, leading approved AI POCs, and working with the AI Success team to identify expansion and cross-sell opportunities. The role also entails AI sales enablement, acting as a subject-matter expert and driving enablement initiatives across the territory to keep Core AEs informed on product updates, plays, and market insights. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or the CX space), strong communication skills, willingness to travel, and preferably overlay/co-sell experience. Zendesk promotes a hybrid work model with in-office requirements, values diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening in compliance with its policies.

Zendesk is hiring a Product Design Manager in Pune, India to lead and mentor a growing design team, integrate designers into the broader design practice, and shape local design culture as the first manager there, aligning with the global product strategy. The role reports to the Director of Product Design in the United States and collaborates with teams in the US, Australia, and Singapore; daily duties include translating strategy into design work, building cross-functional relationships, and scaling the design practice through recruiting and onboarding. Responsibilities also include providing regular performance feedback and coaching to direct reports, championing design quality through critiques, refining processes and templates to increase impact, and guiding design initiatives across Zendesk products. Success requires experience mentoring designers (5+ years in design, 3+ years managing direct reports), a collaborative mindset with strong communication skills, and a portfolio demonstrating end-to-end design leadership on projects. The role is based in Karnataka or Maharashtra, India, with a hybrid work arrangement; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI for screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and AI-powered products, including retrieval-augmented-generation bots, used by over 145,000 global brands. The role involves delivering AI capabilities at scale with the latest LLM tech, collaborating with Product Management, ML scientists, and engineers to define features, mentoring juniors, maintaining service stability, writing clean code, and contributing to technical design, while tackling challenges like expanding RAG use cases, hybrid search, ranking, indexing speed/cost, and multi-channel retrieval. Basic qualifications include proficiency in Python or Ruby, solid software architecture knowledge, a collaborative growth mindset, ability to work independently, experience building scalable applications, and the ability to form hypotheses and analyze experiments. Preferred qualifications include designing and optimizing ML-based search (Elasticsearch), AWS cloud experience, and event-driven architectures using Kafka. The tech stack features Python/Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, and Snowflake, with Kubernetes and Docker for deployment and Datadog/Sentry for monitoring, and Zendesk offers growth opportunities, ownership at scale, specialization options, a hybrid work policy, and a commitment to equal opportunity and inclusion with accommodations for applicants.

Zendesk is hiring a Strategic Enterprise Account Executive to drive revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with C-level stakeholders and tailoring Zendesk solutions to complex business needs. Key responsibilities include developing and executing strategic sales plans to meet or exceed quotas, engaging senior decision-makers, negotiating and closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining a robust AI sales pipeline with accurate forecasts, and representing Zendesk at industry events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS sales experience with a proven track record of meeting targets in complex cycles, the ability to influence C-level executives, excellent communication and negotiation skills, and proficiency with CRM tools and sales methodologies. Why Zendesk? the role offers exposure to cutting-edge technology in customer experience, a collaborative culture, uncapped commission, and comprehensive benefits. The US OTE ranges from about $249,000 to $373,000 with a 50/50 base-to-commission mix, and final offers consider experience and location and may include bonuses or incentives; Zendesk also emphasizes fairness, diversity, inclusion, AI-based screening practices, and accommodations for applicants with disabilities.

The role is an AI Sales Specialist at Zendesk, a quota-carrying overlay position working with the Core AE team to drive growth and adoption of Zendesk's AI products in the EMC segment across the Americas. Main duties include taking ownership of sales quotas, collaborating with the core sales team to pursue revenue from existing Zendesk accounts and new business, and engaging customers with a value-based approach while leading and supporting approved AI proofs of concept. The role also covers AI sales enablement—serving as an AI solutions expert, owning enablement initiatives for an assigned territory, and ensuring AEs receive product updates, plays, and market insights to generate prospects and qualify opportunities. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting/exceeding targets, strong communication skills, willingness to travel, and ideally experience in an overlay AE or co-sell setup. Compensation in the US ranges OTE $152k-$228k with a 60/40 base/commission split and potential bonuses/benefits; Zendesk also emphasizes its inclusive culture with hybrid work options, notes that AI screening may be used in hiring, and remains an equal opportunity employer offering accommodations.

Zendesk is seeking a Senior Technical Product Manager to lead ITSM Change Management features for ITIL-compliant workflows within its Employee Service initiative, working with global cross-functional teams. You will own the product roadmap, synthesize customer insights and market trends, become a subject matter expert, and collaborate with engineers, designers, and marketers to deliver user-friendly capabilities. Responsibilities include defining the Change Management roadmap, prioritizing by customer and business impact, analyzing product data and competition, and establishing clear success metrics with a focus on simplicity and customer-centric design. Basic qualifications include 5+ years in product management in a fast-paced agile environment, ITSM/ITIL experience, a track record of shipping scalable products, and strong communication; preferred qualifications include a bachelor’s degree, data-driven B2B SaaS experience, familiarity with metrics tools, and experience delivering ML/AI-enabled features. Location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk is an equal opportunity employer with diversity and inclusion commitments, accommodations for disabilities, and AI may be used to screen applications.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.

Zendesk is hiring a Frontend QA Engineer for a hybrid role that requires three days in the office with relocation to Pune, and eligibility is limited to candidates located in Karnataka or Maharashtra. The role calls for 7+ years of software testing experience, including at least 3+ years focused on frontend/UI testing, plus strong Cypress UI testing skills, proficiency in JavaScript and TypeScript, and experience managing testing infrastructure and GitHub CI/CD pipelines. Responsibilities include designing and executing UI tests with Cypress and Capybara, collaborating with frontend developers, maintaining scalable automated testing frameworks, analyzing test results and defects, managing testing infrastructure, and mentoring engineers on Cypress, React, JavaScript, and TypeScript. Preferred qualifications include experience with other UI testing frameworks like Selenium or Playwright, knowledge of Jest/Jasmine/Mocha, familiarity with React/Angular/Vue, Git, cloud-based testing, and Agile/Scrum methodologies. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may be used in screening, and outlines equal opportunity and accommodation policies for applicants with disabilities.

Zendesk is establishing a Product Development Center of Excellence in Pune, offering a hybrid role that requires relocation to Pune with regular on-site presence. You’ll join a high-performing integrations team building distributed, high-scale connections with providers like Slack, Atlassian, and AWS, handling about 10 million events per day. The role requires 6+ years of commercial software engineering, 3+ years of frontend JavaScript/React, and 3+ years in TS/NodeJS/Java/Golang, with the ability to design and lead customer-facing projects and mentor others. The tech stack includes JavaScript/TypeScript, Golang and Ruby, frontend frameworks like React/Redux, AWS-hosted services, Spinnaker deployments to Kubernetes, and data stores such as Aurora/MySQL, DynamoDB, and S3, with experience integrating SaaS products (Jira, Slack, Shopify, Teams) as a plus. Zendesk emphasizes equal opportunity, accessibility accommodations, and transparency about potential AI screening, with the location requirement that applicants be physically located in Karnataka or Maharashtra and participate in a hybrid work model.

The role is a Senior Software Engineer on Zendesk’s Connector Lab in Pune, a hybrid remote/on-site position that requires relocation to Pune and eligibility to work from Karnataka or Maharashtra. It supports Zendesk’s mission and Action Builder, Zendesk’s next-generation iPaaS, focusing on the Connector SDK to enable fast, reliable connector development across many third-party systems. Responsibilities include designing, building, and maintaining third-party connectors, defining bundles and templates, leading architectural discussions, collaborating with SDK and platform teams, applying AI to speed up connector creation, ensuring scalability and observability, prioritizing high-impact connectors with Product, and mentoring junior engineers. Requirements include 7+ years of software development, strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, hands-on integration with third-party APIs, and solid systems design and product mindset; bonus points for SDK/tooling feedback, iPaaS experience, or open-source contributions. Zendesk offers impact, a chance to help build a Product Development Center of Excellence in Pune, an inclusive culture with flexible hybrid work, competitive compensation and benefits, and an equal opportunity policy with accessibility accommodations, noting location restrictions to Karnataka or Maharashtra and that hybrid schedules are determined by the hiring manager, with AI screening used in applications.

As a Senior Backend Engineer at Zendesk AI Agents, you'll collaborate with Product Management, AI/ML engineers, Frontend developers, and the broader tech team to deliver fast and reliable backend features. You'll work on Gen3, a goal-oriented, dynamic conversational AI system that can reason, plan, and adapt in real time, with the Self Service tribe aiming to eliminate onboarding bottlenecks and unify AI products across Zendesk. Key responsibilities include maintaining and developing components and services, architecting complex microservice-based applications, crafting high-traffic APIs, anticipating future use cases, and contributing to the backend chapter and cross-team tech initiatives while keeping up with industry trends. What you bring: robust coding skills, microservices architecture knowledge, ability to craft fast queries for large datasets, a proactive team-player mindset, mentoring and communication skills, regular testing and documentation, and experience with NodeJS (ES7), MongoDB, and TypeScript. Our tech stack includes TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, Argocd, Grafana, and GitHub; the interview process is multi-step with a take-home technical challenge; the role is hybrid; Zendesk emphasizes diversity and inclusion and may use AI in screening, with reasonable accommodations available for applicants with disabilities.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is hiring for a Sales Development role in EMEA, describing it as the start of an exciting sales career that focuses on building a high-potential talent pipeline and coaching for sales excellence to drive new business. The role requires you to be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new segments, and generating high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience, including via social tools. Candidates should have at least six months’ sales experience, a passion for consultative SaaS sales, strong business sense, a winner/self-starter attitude, excellent communication skills, and a bachelor’s or master’s degree preferred, with English fluency and a Lisbon-based hybrid work arrangement. Zendesk offers a supportive environment with a leadership team, a dedicated onboarding buddy, and flexibility to work from home or office, plus tools and allowances; the company notes that AI may be used to screen applications and remains an equal opportunity employer committed to diversity, inclusion, and accommodations. The job description frames Zendesk as the intelligent heart of customer experience, a company powering billions of conversations, and emphasizes a fulfilling, inclusive employee experience with a hybrid model designed to foster connection, collaboration, and learning.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business, focusing on building relationships, expanding offerings, and driving human-centered customer service at scale. Responsibilities include acquiring new enterprise customers, cross-selling to existing clients, nurturing key relationships, leveraging data to improve prospecting and retention, and creating quarterly territory plans to increase market share. The role requires leading complex, multi-month, value-centric sales cycles with proofs of concept, securing executive sponsorship, collaborating with internal teams, negotiating and closing deals, and maintaining a robust pipeline and accurate forecast. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering, with a proven track record of exceeding sales targets in the public sector, plus experience selling to VP and C-level executives and familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker; travel is required. Zendesk emphasizes equal opportunity, hybrid/remote work options, diversity and inclusion, transparency about AI screening, and accommodations for applicants with disabilities, inviting candidates with an entrepreneurial spirit and a passion for customer experience.

Zendesk is seeking an Enterprise Account Executive to grow its Enterprise SaaS business by building relationships with new customers and expanding offerings with existing partners. You will drive top-line revenue by acquiring new enterprise clients, cross-selling products, and developing strategies to penetrate top-tier accounts while nurturing long-term strategic partnerships. The role requires leading complex, multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and accurate forecasts, and securing C-level sponsorship. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a track record of exceeding targets, proficiency with Salesforce and other sales tools, and the ability to travel to customer sites. Zendesk emphasizes a hybrid work environment, diversity and inclusion, notes that AI may screen applicants, and offers accommodations for applicants with disabilities.

- The posting is for a Staff Software Engineer (Backend or Fullstack) to lead Zendesk’s new Change Management team for an ITSM platform, with Pune, India as the location and a hybrid, full-time arrangement, and it also notes that candidates must be located in Karnataka or Maharashtra. - The role focuses on driving the architecture, execution, and technical roadmap for change management capabilities, building highly scalable, automated workflows and event-driven systems that integrate across the Zendesk ecosystem. - You will collaborate closely with Product, Design, and Engineering leaders, own end-to-end delivery, mentor engineers, drive reusable components, participate in code reviews, and ensure reliability, performance, and quality. - Required qualifications include 8+ years in backend or full-stack engineering with Ruby on Rails and MySQL/Aurora, strong JavaScript/TypeScript with React/Redux, GraphQL and REST APIs, and experience with multi-tenant SaaS and workflow orchestration; preferred qualifications include ITSM/ITIL experience and familiarity with Zendesk’s platform. - Zendesk emphasizes a hybrid, inclusive culture with growth opportunities, while offering accommodations for disabilities and clarifying on-site expectations and location requirements.

Zendesk is looking for a results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes while integrating AI and SaaS to boost efficiency and reduce manual work. You will design and deploy cross-functional automations for Employee Services, IT, and People Operations, partner with stakeholders to reimagine workflows, and build automations using Zendesk, Workato, Google Workspace, Slack, and Workday, including exploring AI-powered agents. You’ll collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot new AI tools responsibly, create reusable automation templates, maintain a prioritized backlog, and measure outcomes such as ROI and time-savings. Required qualifications include 5+ years in automation/integration, hands-on experience with iPaaS/RPA tools (Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM and HR workflows in large enterprise environments, REST/JSON/webhooks, scripting, agile work practices, and strong analytical and communication skills. Preferred qualifications emphasize experience with major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI agent/framework knowledge, data privacy and responsible AI practices, and the role requires being located in Mexico City or Estado de Mexico with a hybrid in-office schedule.

Zendesk Copenhagen is hiring a Frontend Engineer for the Knowledge team to build AI-powered knowledge management features using React and TypeScript to enhance the Help Center. The role involves developing and maintaining frontend features in a service-oriented architecture, collaborating with ML scientists and product teams to add AI capabilities, and ensuring usability, accessibility, and performance through agile delivery. Requirements include 3+ years of frontend experience with React/JavaScript/TypeScript, strong knowledge of software design and system architecture, experience with agile workflows and CI/CD, and familiarity with backend tech (Ruby on Rails, Node.js) and REST/GraphQL, with AI frontend experience a plus. Preferred qualifications include a CS degree, experience with event-driven architectures, content management systems, cloud deployment (Docker, Kubernetes, AWS), and observability tools, plus prior AI/LLM frontend work. The role offers a hybrid work setup with part-time onsite in Copenhagen, emphasizes an inclusive culture and equal opportunity, notes potential AI screening in the hiring process, and provides accommodations if needed.

Zendesk is seeking a Senior Staff Software Engineer for the Engineering & Integration Shared Services team to design, build, and maintain RESTful APIs, middleware, and event-driven microservices using Go, Ruby, and AWS. You will lead global initiatives to advance the API ecosystem, develop tools for documentation and contract testing, influence architectural standards, collaborate with multiple global teams, mentor others, and maintain observability while exploring AI/ML-driven improvements. Qualifications include 10+ years in backend or integration engineering, advanced Java (plus Node.js or Python), experience with microservices and API design, familiarity with API specifications, and strong collaboration, communication, and documentation skills. Compensation includes a Poland base salary range of PLN 278,000 to 418,000 per year with eligibility for an annual bonus, a hybrid work model (one day in the office per week), Recharge Fridays, and in-office perks like meals and massages. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI for screening, provides accommodations for disabilities, and invites applicants to review EEOC rights and related diversity initiatives.

Zendesk is hiring a Program Manager for the Product Development team (Zendesk Platform) to coordinate cross-functional work with Product Management and Engineering and to drive initiatives that span multiple products with a global reach across EMEA, APAC, and AMER. The role involves delivering engineering programs on time by partnering with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales, while helping to build roadmaps, align dependencies, and broker commitments from other teams. Responsibilities include identifying and mitigating risks, owning regular status reporting, facilitating meetings and team ceremonies, building positive relationships, and continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with cross-functional delivery, ability to independently drive program activities, familiarity with Agile tools (Jira, Confluence, Trello, Productboard, Smartsheet), understanding organizational dynamics, experience implementing PM frameworks, strong problem-solving, adaptability, effective communication, and facilitation, plus managing issues and dependencies. Preferred qualifications encompass prior software-company experience with engineering programs and feature releases, familiarity with OKRs, ability to build buy-in and governance, and the capability to influence initiatives across multiple teams; the role also notes a hybrid work model, emphasizes diversity and inclusion, mentions AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer to join the Engineering Productivity team, based in Pune/APAC, but candidates must be physically located in Karnataka or Maharashtra with a hybrid schedule that requires some in-office presence. The Engineering Productivity team builds tools and infra to help Zendesk engineers build, test, and deliver reliable products more efficiently. Daily responsibilities include collaborating with engineers to design solutions, attending stand-ups, writing clean code, participating in code reviews, troubleshooting issues, and improving workflows across teams while staying current with new technologies. Requirements include 3+ years of experience (with at least 2+ in Jenkins, SonarQube, cloud architecture, and DevOps tools in a SaaS/product environment), knowledge of DevOps practices, familiarity with Docker and Kubernetes, Python (Java/JavaScript a plus), Maven and CI/CD, strong problem-solving, adaptability, and a commitment to testing (including TDD where appropriate). Zendesk emphasizes hybrid collaboration, equal opportunity and inclusion, notes that AI may be used in screening, and offers accommodations for applicants with disabilities; location details and EEO rights information are provided.

Zendesk is seeking a Senior Software Engineer to join its Engineering Productivity team in Pune, APAC, to tackle scalable challenges and improve engineering processes. The newly formed Pune-based team aims to enhance engineering efficiency by building and implementing advanced tools and workflows that boost productivity, performance, and cost efficiency. Daily responsibilities include mentoring the CI tools team (GitHub, GitHub Actions, Artifactory), building a configuration-driven repository with GitHub provisioning via an Identity Provider, improving CI reliability and preventing abuse, authoring RFCs, designing monitoring and observability to reduce MTTR, and leading design reviews while collaborating with cross-functional stakeholders. The role requires 7+ years in the industry (with 8+ years in deploying pipelines), cloud experience (AWS/GCP/Azure), infrastructure automation (Terraform, Crossplane, CloudFormation), Kubernetes/Docker, architectural leadership, DevOps proficiency, and coding in Go, Python, or Ruby, plus strong communication and independent/teamworking skills. Zendesk promotes hybrid work and equal opportunity, with a location requirement that candidates be based in Karnataka or Maharashtra; the role involves a team-level hybrid onsite schedule, and Zendesk notes the possibility of AI screening and accommodations for disabilities.

The Senior Solutions Architect at Zendesk acts as the key technical expert during the pre-sales process, coordinating with the Contact Center Platform Architecture team and potential customers to design customized solutions that secure new professional services engagements. Applicants must have prior CCaS experience and AWS expertise (Connect or AWS services), with hands-on cloud deployment and enterprise-level solution architecture capabilities. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center product knowledge, and partnering with Professional Services to ensure a smooth transition from sales to delivery. The role offers a hybrid work model with some in-office time and flexible remote work, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity and inclusion, notes potential AI screening, and provides information on accommodations for applicants with disabilities as part of its equal opportunity employment commitments.

The Technical Account Manager (TAM) at Zendesk acts as an extension of the customer, guiding and providing methodologies for implementation by focusing on use-cases, configurations, and integrations rather than executing implementations. The role is hybrid, offering remote work with in-office presence once per week to enjoy office perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering demos and best practices, leading the Premier Enterprise adoption with a customer roadmap, and coordinating with Zendesk resources and product teams to ensure quick issue resolution and proactive feedback. Candidates should have Zendesk product knowledge, 7+ years of technical experience in enterprise environments, strong communication skills, SaaS/API experience, and a proven ability to collaborate in a matrix organization and engage stakeholders up to C-suite levels. Zendesk emphasizes a friendly, inclusive culture with long-term career growth and benefits, is an equal opportunity employer with commitments to diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is seeking a Director of Commercial Sales to lead a hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, with a goal of accelerating growth and ARR. The role involves shaping a high-velocity sales strategy, leveraging AI capabilities and sales technology (Salesforce, Outreach, Clari, Gong) to optimize pipeline velocity and customer engagement, and embedding MEDDPICC best practices. You will recruit, mentor, and lead a diverse team while driving complex, multi-product, multi-stakeholder deals, maintaining executive relationships, and collaborating with Marketing, Customer Success, Solutions Engineering, and Product for a unified go-to-market strategy. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven track record of overachieving targets, proficiency with AI and cloud sales tools, a coaching mindset and executive presence in Spanish and English (Portuguese a plus), are willing to travel, and must be based in Mexico City or the State of Mexico. Zendesk emphasizes innovation and impact, offers competitive compensation and benefits, supports hybrid work, and commits to diversity, equity, and inclusion, while noting that AI may be used in screening; accommodations are available for applicants.

Zendesk is hiring Digital Inside Sales Specialists to join a new, high-velocity team who will become product experts and articulate Zendesk’s value to both new and existing customers, with the role based in Dublin on a hybrid schedule requiring in-office presence about three days per week. The position involves handling a high volume of inbound leads and existing customers via chat and email, resolving inquiries to boost online conversions, conducting discovery calls and demos, and turning customer needs into advocates for Zendesk. You will be expected to meet or exceed SLAs and KPIs (ticket volumes, response and resolution times, productivity) and contribute to a shared revenue target while aiming to exceed activity, pipeline, and revenue weekly. Requirements include excellent English writing, a second language such as French, German, Dutch, Spanish, or Arabic being highly desirable, 1+ years of sales experience with SaaS experience preferred, the ability to multitask many opportunities, and the ability to thrive in a fast-paced environment with in-office attendance three days per week. Zendesk emphasizes equal opportunity, diversity, and inclusion, offers accommodations for disabilities, supports a hybrid work model, and notes that AI or automated decision systems may be used to screen applications in accordance with policy.

Zendesk is seeking a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector SaaS footprint and deepen customer impact. You will drive revenue by acquiring new public sector customers, pursuing cross-sell opportunities, and nurturing relationships for retention and strategic partnerships. You’ll use data, customer intent, and adoption history to prospect new clients, lead multi-month, value-centric deals with proofs of concept, and maintain a robust pipeline and forecast. Requirements include a BA/BS, at least 5 years in public sector sales or solution engineering (preferably SaaS), a proven track record of exceeding targets, and experience engaging VP/C-level executives, with familiarity with tools like Salesforce, Outreach, and Clari; travel is required. The US on-target earnings range is $216,000–$324,000 with a 50/50 base/commission mix, plus potential bonuses, within a hybrid, inclusive culture that emphasizes equal opportunity and accommodations.

Zendesk aims to improve customer experience for over 125,000 brands, and as a Senior ML Engineer you’ll develop scalable ML/AI products with researchers and engineers to automate repetitive work and empower customers. Your daily work includes writing robust production-grade code for ML features (like intent detection, sentiment analysis, and intelligent agent routing) and designing scalable pipelines to process large volumes of text, including real-time conversations. You’ll collaborate with ML scientists and product teams to productionize new models and LLM-powered services, lead technical design and code reviews, and advance MLOps with CI/CD, model versioning, monitoring, and observability. Key challenges include enriching conversations with language detection and sentiment, automating interactions and routing at scale across languages, conducting large-scale A/B testing and evaluation, extending retrieval/information extraction platforms, and serving large ML/LLM models with fairness and compliance considerations. The role requires strong Python software engineering, experience with Spark/AWS Batch/Airflow, SQL and distributed data modeling, MLOps, cloud (AWS preferred) with Kubernetes/Docker, and NLP/LLM libraries; hybrid in-office per week; and notes about AI screening, equal opportunity, diversity & accommodations along with the stated tech stack (Python & Ruby, AWS, PyTorch, AWS Batch/MetaFlow, S3/RDS/Redis/ElasticSearch/Snowflake/Aurora, Kubernetes/Docker, Kafka).

Zendesk is hiring an Account Executive with at least 3 years of B2B SaaS sales to grow its commercial account base, build new relationships, and deepen existing partnerships. Responsibilities include driving top-line revenue, managing customer relationships for satisfaction and retention, cross-selling, using data and customer intents to prospect and retain, articulating Zendesk’s product benefits, leading complex sales cycles, maintaining a robust pipeline and forecast, securing executive sponsorship, collaborating with internal teams, and exceeding quarterly and annual revenue goals. Requirements include a BA/BS or equivalent, 3+ years in B2B SaaS sales or solution engineering, experience with complex multi-month cycles and renewals, ability to sell to VP/C-level executives, strong presentation/negotiation/closing skills, travel flexibility, and familiarity with Salesforce, Outreach, and Clari, plus experience building territory and account plans. Compensation features a US OTE of $168,000–$252,000 with a 50/50 base/commission split, potential bonuses or incentives, and a hybrid work model with part-time in-office presence, determined by the hiring manager. Zendesk emphasizes diversity and inclusion, uses AI to screen applications, is an equal opportunity employer, offers accommodations for disabilities, and invites applicants to learn more about its DEI initiatives.

The role is an AI Sales Specialist at Zendesk in a quota-carrying overlay position, responsible for driving growth and adoption of the AI product suite by prospecting, demoing, and closing deals with the Core Account Executive team in the EMC segment of the AMER region. Main responsibilities include owning sales quotas, collaborating with the core sales team to drive revenue from existing Zendesk accounts and new business, building strong customer relationships with value-based selling, and leading AI POCs while working with the AI Success team to identify expansion/cross-sell opportunities and optimize AR potential. The role includes AI sales enablement: acting as a subject matter expert for AI solutions and owning enablement initiatives in the assigned territory, ensuring product updates, sales plays, and market insights reach the Core AEs to aid prospecting and qualification. The candidate should have proven quota-carrying sales experience (preferably in Conversational AI or CX), be results-oriented with excellent communication skills, willing to travel, and ideally have overlay/co-sell experience; plus in-depth knowledge of the AI Agent portfolio and AI technologies to tailor demos and demonstrate value. Zendesk emphasizes a hybrid, inclusive culture with competitive pay and benefits, flexible work arrangements, and a commitment to diversity and accessibility, including accommodations for applicants and potential AI screening as part of the process.

Zendesk is seeking a hands-on Senior Business Systems Analyst to lead the Enterprise Wide Applications team, with a primary focus on Backoffice and Legal applications, partnering with Legal, Sales, People & Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. The role provides administration oversight for DocuSign, Ironclad, and other assigned apps, scales admin duties via the IT help desk, owns key Legal applications, and co-creates a strategic roadmap with Legal leadership. Key responsibilities include collaborating with Architecture, PMO, and stakeholders to translate business needs into secure, scalable systems; leveraging data analysis for performance insights; optimizing the Legal tech ecosystem; owning quarterly planning and agile delivery; and conducting vendor assessments along with governance and change-management activities. Candidates should have 3+ years of experience administering Legal applications and 4+ years of SaaS industry or consulting experience, with strong autonomous leadership, problem-solving, project management, CLM experience, familiarity with Agile/Kanban/ITIL, and excellent communication. Note: the role is located in Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes equal opportunity and inclusion while potentially using AI screening and offering accommodations.

Zendesk is hiring a Sales Development role in the EMEA region, positioned as part of the sales and talent pipeline and a potential launchpad for a career in sales within a fast-growing customer support platform. Responsibilities include being a core member of the sales team to drive new business, managing a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before passing deals to AEs, while fostering a creative, customer-focused, multicultural team environment. The role requires fluency in Italian and English, a passion for consultative sales, and a background in SaaS sales or business experience with a customer-centric mindset, along with a can-do attitude and excellent written and verbal communication, plus a weekly hybrid schedule with Lisbon office and remote work. The hybrid arrangement emphasizes onsite collaboration for part of the week to enable connection, learning, and celebration, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a seasoned Partner Sales Executive to lead LATAM channel growth, owning recruitment, enablement, and management of an expanding partner network across market segments, in close collaboration with regional sales, as a quota-carrying leader with SaaS and contact center experience. Key responsibilities include developing an aggressive regional go-to-market partner strategy, identifying and onboarding strategic LATAM partners, enabling partners with sales teams, coordinating partner-led marketing campaigns, serving as the senior liaison between partners and Zendesk sales, evangelizing partner capabilities, and driving deal velocity to achieve new bookings, expansions, and new customer acquisitions. Qualifications emphasize at least 3+ years of quota-carrying partner-channel sales or business development in technology, a track record in SaaS/software (especially in LATAM), experience with resellers, consultancies, technology firms, and BPOs, executive presence and strong communication, monetization insight for Zendesk solutions, and the ability to thrive in fast-paced environments with travel and cross-functional collaboration. Desirable attributes include strategic understanding of partner ecosystems, distributor-management experience, robust industry networks, comfort with digital and social marketing for channel engagement, CX/CRM exposure, sophisticated channel management skills, and a proven history as a quota-carrying sales leader with executive presence. The role requires being based in Mexico (CDMX or Estado de Mexico) with a hybrid onsite/remote schedule, and Zendesk emphasizes a competitive, inclusive culture with flexible work arrangements, diversity and inclusion commitments, AI screening where applicable, and accommodations for applicants with disabilities.

The job position is for a Principal Product Manager at Zendesk, focusing on the Zendesk Data Platform (ZDP) to create a vision and roadmap that supports engineers, analysts, and product managers in leveraging data. Key responsibilities include shaping the platform strategy, leading cross-functional teams, mentoring other product managers, and ensuring compliance and user adoption across various data systems. The ideal candidate should have significant experience in product management, particularly in data-focused teams, excellent communication skills, and a strategic mindset. A bachelor's degree in a relevant field and at least eight years in senior product management roles are required, with expertise in cloud data technologies and a track record of launching scalable data services preferred. The role offers a hybrid work environment, fostering both collaborative in-office experiences and remote work flexibility.

The job position is for a Software Engineer in Test II at Zendesk, focusing on quality engineering for their SaaS platform. The role entails designing and maintaining automated test suites, executing comprehensive testing strategies, and managing the entire QA lifecycle. Candidates should have over four years of experience in testing enterprise SaaS products, proficiency in scripting languages, and familiarity with testing frameworks and CI/CD tools. Excellent communication, problem-solving skills, and experience in a global work environment are also required. Zendesk promotes a hybrid work environment in Karnataka or Maharashtra and is committed to diversity and inclusion in hiring practices.

The job description outlines a front-end development role at Zendesk, focusing on the modernization of a large monolithic application using technologies such as React, TypeScript, and GraphQL. Candidates are expected to collaborate with product managers, designers, and backend engineers to create seamless user experiences and write high-quality, maintainable code. The ideal candidate should have 2 to 4 years of experience in frontend development, particularly with JavaScript and TypeScript, and familiarity with REST APIs and modern frontend tooling. Additional qualifications include knowledge of responsive design, accessibility standards, and effective communication skills, with bonus points for experience with Java or cloud platforms. This hybrid position requires candidates to work partly in-office in Karnataka or Maharashtra, emphasizing Zendesk's commitment to a flexible and inclusive work environment.

Zendesk, a leader in customer experience solutions, is seeking an experienced Sales Specialist with expertise in contact center technologies like Zendesk and Amazon Connect. This role focuses on driving sales and awareness of Zendesk's Contact Center as a Service (CcaaS) platform in the UK and Ireland. Responsibilities include collaborating with various teams to identify sales opportunities, engaging vendors to refine sales strategies, and managing customer engagements. Candidates should have a minimum of 7 years in cloud contact center sales, proven success in achieving sales targets, and strong communication skills. Zendesk offers a competitive salary, professional development opportunities, and a diverse, inclusive work environment focused on innovation in customer experience technologies.

Zendesk is seeking a Sales Specialist with expertise in contact center technologies, particularly Zendesk and AWS-based solutions, to drive the sales of their CcaaS platform in Northern Europe. This role involves collaborating with Account Executives and partners, engaging in customer discovery calls, managing deal progress, and advocating for innovation in customer interactions. Required qualifications include at least seven years of experience in cloud contact center sales, fluency in English and German, and a proven track record in achieving sales targets and channel sales. The position offers a competitive salary, benefits, and opportunities for professional growth in a collaborative environment. Zendesk emphasizes inclusivity and fairness in its hiring process, actively working towards global diversity and equity in the workplace.

Zendesk aims to enhance customer experience through its products, supporting over 170,000 global brands. The engineering team in Australia faces exciting challenges at a large scale with a distributed workforce across multiple continents. This hybrid role, requiring relocation to Pune and three days in-office work, involves building high-scale, data-intensive integrations with various SaaS providers. Candidates should have over nine years of software engineering experience, proficiency in JavaScript/TypeScript, and expertise in building integrations, particularly within environments like Salesforce or popular SaaS products. Zendesk promotes a flexible work environment, emphasizing diversity, equity, and inclusion, and utilizes AI in their application screening processes.

Zendesk aims to enhance customer experiences by supporting over 170,000 global brands through its products. The engineering team in Australia faces exciting challenges at a large scale and is part of a highly dispersed global workforce. The role is hybrid, requiring three days of on-site work in Pune, and involves developing data-intensive integrations for their SaaS products alongside major cloud and SaaS providers. Candidates should have significant software engineering experience, particularly in frontend development and various programming languages, along with strong leadership and communication skills. Zendesk is in the process of building a Product Development Center of Excellence in Pune and seeks early hires to influence its culture and operational success.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers quickly achieve business outcomes using innovative AI solutions. The primary aim of this position is to ensure customers derive value from Zendesk's Advanced AI Agents, enhancing both customer success and company growth. Responsibilities include driving AI adoption, managing customer relationships, and collaborating with internal teams to maximize customer engagement and satisfaction. The role requires expertise in AI technology, as well as strong interpersonal and project management skills to facilitate effective communication and collaboration across different organizational levels. Zendesk emphasizes a hybrid work environment and is committed to diversity and inclusion in the hiring process.

The Senior Solutions Consultant at Zendesk is responsible for managing the technical and competitive aspects of the sales cycle, particularly for Enterprise and Mid Market clients, while maintaining customer satisfaction. Candidates should have over five years of software selling experience, strong interpersonal skills, and a knack for mapping requirements to software solutions. The role involves collaborating with Sales, Marketing, and Product Managers, while also serving as the main technical liaison with prospects. Requirements include technical knowledge in web technologies, experience with RFI/RFP processes, and a customer-first approach to sales, along with a growth mindset and intellectual curiosity. The position offers an annual On Target Earnings range of $151,000 to $227,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The Director of Channel Strategy and Analytics Engineering at Zendesk will be responsible for leading the design and optimization of the company's channel strategy and building the necessary data infrastructure for informed decision-making across marketing and sales. The role involves developing a global channel strategy that maximizes ROI, overseeing analytics infrastructure, and collaborating with various teams to align analytics with business objectives. The ideal candidate should have extensive experience in marketing analytics, channel strategy, and data engineering, as well as strong communication skills to translate complex data into actionable insights. Responsibilities include establishing performance dashboards, fostering a culture of continuous improvement, and mentoring a high-performing analytics team. The position offers a salary range of $187,000 to $281,000, with hybrid work options available, and emphasizes the importance of diversity, equity, and inclusion within the company.

Zendesk is looking for a passionate Account Executive to help grow their Commercial account base and drive sales growth within the SaaS sector. The role involves managing customer relationships, acquiring new clients, and promoting long-term partnerships by aligning Zendesk's offerings with customer goals. Candidates should have a strong background in B2B sales, particularly in complex sales cycles, with exceptional skills in negotiation and relationship-building. Zendesk supports a hybrid work model, allowing flexibility for remote work while encouraging in-person collaboration at the office. The company prioritizes diversity and inclusion, allowing individuals from all backgrounds to apply without discrimination.

Zendesk is seeking a dedicated Account Executive with a background in B2B sales to drive growth in the SaaS sector and manage commercial accounts. The role involves acquiring new customers, nurturing existing relationships, and expanding product offerings to align with customer needs. Key responsibilities include managing sales cycles, leveraging data insights for client engagement, and maintaining a robust pipeline to exceed revenue goals. Candidates should have a BA/BS degree, at least three years of sales experience, strong communication skills, and familiarity with sales tools like Salesforce. The position operates in a hybrid work environment, allowing for both in-office and remote work flexibility.

Zendesk is seeking a Premier Support Engineer to provide top-tier support for its Premier customers. The role requires a deep understanding of customer needs, effective communication, and the ability to anticipate and solve challenges. Key responsibilities include delivering technical support, managing customer issues, and coordinating during service incidents. Candidates should have at least two years of experience with Zendesk or enterprise software, as well as technical troubleshooting skills in various programming languages and APIs. Zendesk promotes a flexible hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Developer to join their Ticketing Product team, focusing on enhancing the core functionality of their support ticket system. The role involves simplifying a complex ticketing system, delivering enterprise-grade software, and ensuring code quality through robust testing practices. Candidates are required to have over four years of software development experience, especially with Ruby on Rails, and a strong understanding of API design and system architecture. Preferred qualifications include familiarity with server-side languages, relational databases, and event-driven architectures. Zendesk fosters a hybrid work environment, promoting inclusivity and fairness in their hiring process.

Zendesk is looking for a seasoned Senior Product Manager to join their Contact Center Product Team, where they will drive product strategy and execution for AI-powered products. This role involves collaborating with cross-functional teams to develop user-centric solutions, oversee product aspects, and communicate effectively with leadership on product vision and performance. The ideal candidate will have a strong background in technical product management, excellent communication skills, and the ability to analyze data to inform decisions. Duties include defining product strategies, managing Agile development processes, conducting market research, and prioritizing features based on customer needs. Zendesk emphasizes diversity and inclusion in hiring practices and offers a hybrid work environment that combines in-office and remote work.

Zendesk is seeking a Senior Data Engineer for its Enterprise Data & Analytics team, who will work in an Agile environment and focus on developing data products and maintaining a data warehouse. The role involves collaborating with team members and business partners, transforming raw data into schemas, designing ELT pipelines, and optimizing data warehousing processes using technologies like BigQuery/Snowflake, dbt, and Airflow. Candidates should have over five years of experience in data engineering, data modeling, and SQL query writing, along with proficiency in cloud databases and programming languages like Python. The hybrid position allows for part-time remote work but requires attendance in the local office. Zendesk is dedicated to diversity and inclusion and offers a supportive work environment.

Zendesk is seeking a Senior Software Engineer to lead its Mobile Services engineering teams and improve backend systems supporting mobile products. The role requires a strong engineering background, expertise in backend technologies, and the ability to mentor engineers while fostering a collaborative environment. Candidates should be familiar with Ruby on Rails, microservices architecture, and possess strong debugging and communication skills. The company promotes professional growth, offers a competitive benefits package, and supports a healthy work-life balance through a hybrid work model. Zendesk is an equal opportunity employer committed to diversity and inclusion in the workplace.

Zendesk is a prominent customer experience software company aiming to enhance business-customer interactions through its innovative platform. The role of Strategic Enterprise Account Executive involves driving revenue by securing new business within enterprise accounts, with a particular emphasis on AI. Successful candidates will develop sales strategies, engage with senior decision-makers, and tailor solutions to meet clients' needs while collaborating across various teams to ensure customer satisfaction. Qualifications include a bachelor’s degree, over seven years of enterprise sales experience, a track record of exceeding sales targets, and strong communication skills. Zendesk offers competitive compensation, comprehensive benefits, and a collaborative culture that supports professional growth and innovation while promoting diversity and inclusion in the workplace.

The job involves collaborating with regional and partner teams to manage a pipeline of partner-sourced opportunities and support marketing campaigns. Candidates should have experience with SaaS models, strong critical thinking skills, and a proactive attitude. Responsibilities include managing sales and recruitment pipelines, supporting existing partners, and facilitating communications between partners and Zendesk sales teams. The position requires at least two years of experience in software sales, excellent communication skills, and proficiency with software applications. This hybrid role allows flexibility for remote work while fostering in-person collaboration, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

The position of Field Marketing Manager is open for the BENELUX region on a fixed-term contract, focusing on a collaborative and innovative marketing approach. The candidate will establish and implement a regional marketing strategy, drive demand generation initiatives, and enhance customer acquisition and retention efforts in collaboration with sales teams. Key responsibilities include developing marketing programs, optimizing vendor channels, analyzing campaign performance, and ensuring cross-functional collaboration. Preferred qualifications include 4-6 years of B2B marketing experience, fluency in Dutch and English, and strong analytical and creative skills. Zendesk emphasizes a commitment to diversity, fairness, and flexibility in the workplace, encouraging applicants from various backgrounds to apply.

The job role involves leading technical accounting analysis for mergers and acquisitions (M&A) transactions, preparing purchase accounting, and collaborating with cross-functional teams to assess deal structures. Responsibilities include assisting with due diligence, overseeing the integration of purchase accounting, and ensuring compliance with SEC reporting and accounting standards as the company prepares for an IPO. The position requires monitoring new accounting standards and updating internal guidelines while also managing technical accounting projects unrelated to M&A or IPO activities. Candidates should have a Bachelor’s or Master’s degree in Accounting, with CPA and Big 4 public accounting experience preferred, along with significant knowledge of US GAAP. The role is hybrid, offering a mix of in-office and remote work opportunities, and seeks to foster a diverse and inclusive workplace environment.

The Agentic Tribe is introducing Gen3, an advanced AI Agent system designed to enhance chatbot and voice assistance capabilities through goal-oriented, dynamic interactions. They are looking for an AI Agent Engineer to innovate and develop autonomous agents that utilize Large Language Models (LLMs) for streamlined operations, requiring expertise in building cognitive architectures and effective communication skills with diverse stakeholders. Key responsibilities include creating scalable AI agents, integrating them with existing systems, and optimizing their performance while ensuring reliability in production environments. Candidates should have strong technical competencies in LLM system design, tool integration, and performance monitoring, with preferred qualifications including advanced degrees and experience with foundational ML concepts. The hiring process consists of multiple interview stages, and Zendesk emphasizes its commitment to diversity and equal opportunity in the workplace.

Zendesk for Startups is seeking a Startup Marketing Manager to enhance its visibility and support startup engagement through targeted content and digital campaigns. The role involves developing a comprehensive marketing strategy that addresses the needs of startups at various stages, including awareness, onboarding, and sales enablement. Responsibilities include creating compelling content, managing organic social media channels, and overseeing digital marketing campaigns to drive startup acquisition and engagement. Candidates should have over six years of experience in digital marketing, strong storytelling skills, and the ability to manage multi-format content and social media strategies. The position offers a competitive salary range of $124,000 to $186,000, along with potential bonuses and benefits.

Zendesk is seeking an AI-focused Manager for SMB Sales to lead a team of Account Executives and enhance the company's SMB business through high-performance strategies and AI-driven solutions. The role involves coaching, recruiting, and developing sales talent while driving revenue growth and ensuring exceptional customer experiences. Responsibilities include managing complex sales cycles, supporting strategic customer roadmaps, and leveraging data for expanding business opportunities. Successful candidates should have extensive sales leadership experience, a track record of exceeding quotas, and the ability to utilize AI and analytics to boost team productivity. The position offers a hybrid work environment and competitive compensation, including a base salary and commission.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve business outcomes through the company's Advanced AI Agents. This position requires collaboration across various organizational levels to ensure customers derive value from their investment in Zendesk AI solutions. Key responsibilities include driving AI adoption, proactive customer engagement, and fostering strong relationships with customer leaders. Candidates should have experience in customer success, especially in enterprise technology, and be skilled in demonstrating AI's business value to diverse stakeholders. The role also calls for proficiency in Japanese and English, with the flexibility to work in a hybrid model.

Zendesk is looking for a skilled Zendesk Consultant to join their CX Accelerator Team, focusing on optimizing Zendesk implementations for customer experiences in a dynamic, startup-like environment. The ideal candidate will possess extensive technical expertise in Zendesk products and a customer-centric mindset, with previous experience in roles such as Professional Services Consultant or Customer Success Manager. Key responsibilities include engaging with clients, configuring Zendesk solutions, managing projects, conducting training sessions, and facilitating continuous improvement. Candidates must also be willing to travel for client engagements and demonstrate strong analytical, communication, and problem-solving skills. The role offers both personal and professional growth opportunities within a supportive and collaborative team culture at Zendesk.

Zendesk is looking for a Customer Experience (CX) Manager to join their CX Acceleration SWAT team, focusing on enhancing customer experiences through improved Zendesk implementations. The ideal candidate should have significant experience in customer-facing roles, particularly as a Senior Consultant or Technical Account Manager, and will be responsible for building strong relationships with clients and partners. Key responsibilities include conducting technical assessments, implementing Zendesk solutions, providing expert consultation, and ensuring customer satisfaction through effective engagement close-outs. The role also necessitates a deep understanding of Zendesk products, customer service management, and collaborative work styles, alongside exceptional communication skills. Zendesk offers a supportive and inclusive work environment emphasizing long-term career growth and flexible hybrid work options.

Zendesk is seeking an IT Service Desk Specialist who is customer-centric, collaborative, and self-aware to join their global team. The role of Technical Project Manager involves overseeing various projects, ensuring they are delivered on time and within budget while effectively managing stakeholders. Candidates should have a minimum of five years of project management experience, particularly in a senior role, and be familiar with project management tools and methodologies such as Scrum. Zendesk emphasizes exceptional customer service, inclusivity, and teamwork while providing a flexible hybrid work environment. They also promote diversity and inclusion and welcome applicants regardless of their background.

Zendesk is seeking a Commercial Sales Manager with extensive experience to lead and grow their Commercial sales team, focusing on achieving significant revenue growth targets in a dynamic market. The ideal candidate should possess strong leadership skills, sales expertise, and a strategic approach to enhance market share while ensuring customer satisfaction. Responsibilities include providing sales direction, hiring and motivating sales professionals, tracking sales activities, and maintaining knowledge of Zendesk solutions and market trends. Candidates must have at least seven years of sales experience, with four years in a management role, and a proven record of driving revenue growth. The position offers a hybrid work environment, competitive compensation, and a commitment to diversity and inclusion in the workplace.

The job involves responding to numerous inbound leads and customer inquiries via phone, chat, and email, while driving online business conversions for Zendesk products. Responsibilities include conducting discovery calls, providing demos, and meeting established SLAs and KPIs, with an emphasis on activity and revenue goals. Candidates should have excellent English communication skills, over a year of sales experience (preferably in software/SaaS), and the ability to manage high volumes of opportunities in a fast-paced environment. Zendesk promotes a fulfilling workplace culture with flexible hybrid working arrangements, emphasizing community engagement, diversity, and inclusion. The company utilizes AI for application screening and ensures equal opportunity employment, providing accommodations for applicants with disabilities.

The Solutions Consultant at Zendesk plays a critical role in the sales cycle, requiring a blend of technical expertise and sales acumen to convey the software's advantages to executives. Candidates should have 5-7+ years of experience in software sales to Mid Market and Enterprise clients, as well as strong interpersonal and problem-solving skills. Desired qualifications include experience with RFI/RFP processes, technical knowledge in web technologies, and managing pilot programs. The position offers a competitive salary in the range of $119,000 to $179,000, with a focus on fostering an inclusive and diverse work environment. Zendesk utilizes AI for application screening and emphasizes reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Database Engineer to enhance its data environment, ensuring the reliability and performance of applications. The role involves installing, configuring, maintaining databases, monitoring system performance, implementing security protocols, and designing cloud infrastructure with automation in mind. Candidates should have a minimum of five years of experience in managing data environments and proficiency in automation and scripting languages. Preferred qualifications include knowledge of cloud data solutions, experience in complex data management, and strong collaboration skills. The position follows a hybrid work model, requiring some in-office attendance while allowing flexibility for remote work.

Zendesk is hiring a Manager of Engagement Managers for Brazil and the LATAM region to lead project success and build partnerships across departments. Key responsibilities include team leadership and development, regional business ownership, customer success management, cross-functional partnerships, and participation in global initiatives. Candidates should possess strong leadership experience in project delivery, effective management of customer escalations, and proficiency in enterprise methodologies like PMP and Agile. The position requires fluency in Portuguese and English, with Spanish as a plus, and involves travel across the region. Zendesk promotes a diverse and inclusive workplace and offers a flexible hybrid work environment for its employees.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring advanced project management, communication, and strategic thinking skills. Responsibilities include nurturing client relationships at all levels, overseeing project delivery, enhancing methodology, mentoring junior team members, and managing risks while ensuring alignment with client objectives. The position demands over five years of client-facing experience, exceptional leadership capabilities, and proficiency in project management tools. Zendesk promotes a supportive workplace culture that values work-life balance, diversity, and community engagement, offering a hybrid work model. The company also emphasizes its commitment to equal opportunity and inclusivity in its hiring practices.

The Partner Sales Executive role at Zendesk involves building and managing a partner-led business strategy in the EMEA region, focusing on achieving revenue and profitability goals. Key responsibilities include recruiting and onboarding new partners, enabling them with sales training, and developing joint business plans to track performance. The ideal candidate should have a successful track record in business-to-business sales, especially in the software/SaaS industry, with strong interpersonal and communication skills. Zendesk promotes a flexible, hybrid work culture and emphasizes diversity, equity, and inclusion in its hiring practices. Applicants may undergo evaluation through AI systems, and the company is committed to making reasonable accommodations for individuals with disabilities.

Zendesk is seeking an experienced Product Manager/Owner to enhance the employee experience through collaboration platforms like Google Workspace, Slack, and Zoom. The role involves driving the ecosystem of these tools, ensuring a consistent user experience, and collaborating with various teams to equip employees with necessary skills and resources. The ideal candidate should have over five years of product management experience, along with a solid background in managing collaboration tools and a strong understanding of usability and Agile principles. Preferred qualities include independence in project management, critical thinking, and a passion for process optimization. Zendesk promotes a hybrid work model, emphasizes inclusivity, and ensures a supportive environment for employee growth and community involvement.

Zendesk, a leader in AI-driven customer service software, is seeking an experienced product manager to enhance its product offerings. The role involves defining strategies for AI-augmented products to improve customer experiences for billions of users, alongside ensuring product accessibility for both existing and future clients. Key responsibilities include collaborating with cross-functional teams, engaging with customers to identify their pain points, and developing compelling product roadmaps. The ideal candidate should have a background in SaaS product management and experience with AI products, along with strong leadership and communication skills. Zendesk emphasizes diversity and inclusion in its hiring process and offers a flexible hybrid working model.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer experiences and sales efficiency in a fast-paced environment. The role primarily involves managing inbound customer inquiries through chat, email, and strategic calls, aiming to streamline the sales process and facilitate informed purchasing decisions. Ideal candidates are those with prior sales experience, strong organizational skills, and a passion for Zendesk's technology, while also thriving under pressure. The position emphasizes collaboration with traditional sales teams and aims to foster customer satisfaction through proactive follow-ups and engaging conversations. Zendesk offers a hybrid work model and promotes a culture of inclusivity, community engagement, and employee well-being.

Zendesk is seeking a Business Analyst for Collaboration Tools, specifically focusing on Google Workspace, to enhance the employee experience and showcase innovative practices within the industry. The role involves collaborating with various internal teams on strategic projects, governance of collaboration applications, and developing a long-term roadmap for scalable solutions. Candidates should have over two years of experience administering Google Workspace and a proven track record in implementing and supporting enterprise-class SaaS systems. Additionally, the position requires strong relationship-building skills and the ability to identify and resolve manual processes affecting both businesses and employees. This is a hybrid role based in Karnataka or Maharashtra, requiring some in-office work while promoting flexibility for remote work.

Zendesk is seeking a Senior Software Engineer to join its Workforce Management (WFM) Integrations team, focusing on creating scalable integration solutions that connect Zendesk with third-party systems. The position entails full ownership of the software development lifecycle (SDLC), including designing, coding, and maintaining systems used by millions globally, while collaborating with cross-functional teams to deliver effective technical solutions. Candidates are expected to have over five years of experience in backend or integration engineering and proficiency in PHP, Laravel, and cloud services, particularly AWS. Additionally, the role requires familiarity with REST API integrations and a strong ability to communicate effectively within diverse teams. Zendesk promotes a hybrid work model and is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Staff ML Engineer to enhance its AI/ML Platform, integral to improving customer experience for over 125,000 brands. The role involves developing GenAI infrastructure, including components like LLM Proxy and A/B Testing tools, while ensuring alignment with the company's strategic goals. Candidates should have over seven years of experience in ML model development and deployment, familiarity with MLOps, and a deep understanding of LLM systems. Ideal qualifications include experience in automating processes using AI technologies and a commitment to fostering inclusivity and technical excellence within the team. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a focus on diversity and inclusion.

Zendesk is seeking a Senior DevOps Engineer for its Edge Engineering team in Europe, offering a salary range of PLN 235,000.00 to 353,000.00 and an annual bonus based on performance. The role operates in a hybrid work model, requiring one day in the office per week, and provides perks such as additional days off and in-office meals. Responsibilities include building and managing a proxy tier that services billions of requests, collaborating with experienced engineers, and employing a modern technology stack like AWS and Kubernetes. Ideal candidates should have over five years of DevOps experience, proficiency in Go or Python, and familiarity with edge technologies and cloud platforms. Zendesk emphasizes a commitment to diversity and inclusion while providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager for its Customer Education Programs within the Digital CX team, focusing on creating a global learning ecosystem that enhances customer engagement and product adoption. The role involves designing and scaling education strategies, evolving certification programs, and integrating AI tools to support personalized learning experiences. The manager will collaborate with various departments to ensure educational content aligns with product launches and customer needs, all while establishing core infrastructure for the education programs. Candidates should have significant experience in customer education, strong operational capabilities, and a passion for enhancing customer outcomes through effective learning experiences. The position offers a competitive salary range and promotes a hybrid work culture that values diversity and inclusion.

The job description outlines the role of a Data Product Manager at Zendesk, emphasizing the need for a strategic and analytical professional to manage foundational data assets and business metrics. The individual will collaborate with various departments, define key performance indicators (KPIs), and work closely with technical teams to ensure accurate implementation and reporting of metrics. Key responsibilities include metric definition and governance, data implementation, strategic analysis, and effective communication with stakeholders. Candidates are expected to possess relevant qualifications, including a degree in a quantitative field, significant experience in data product management, good understanding of data platforms, and strong communication skills. Compensation for the position ranges from $152,000 to $228,000, and the company promotes a diverse and inclusive work environment.

Zendesk is seeking a Global Engagement Manager to work from either Portugal or Poland, who will act as a reliable presence for customers while gathering business requirements and implementing tailored solutions. The role involves collaborating with various stakeholders, managing project outcomes, and driving customer engagement plans to ensure high service delivery standards. Successful candidates should possess experience in delivering support services, specifically in CCaaS environments, and demonstrate strong leadership and communication skills. The position also includes overseeing project delivery, managing client relationships, and contributing to best practices within the organization. Zendesk promotes a flexible hybrid work model, allowing employees to balance in-office collaboration with remote work while fostering a diverse and inclusive workplace.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area to enhance its B2B sales efforts and facilitate growth within the SaaS sector. The role involves acquiring new Enterprise customers, nurturing existing relationships, and optimizing revenue through cross-selling and strategic partnerships. Candidates should have at least 8 years of experience in cloud/software sales, a strong record of achieving sales targets, and the ability to navigate complex sales cycles. Familiarity with Salesforce and other sales tools is preferred, along with the ability to travel as needed. Zendesk is committed to diversity and inclusivity in the workplace, offering a flexible hybrid work environment and competitive compensation for successful candidates.

Zendesk, a leader in customer experience solutions, seeks an experienced Sales Specialist focused on contact center technologies such as Zendesk, Amazon Connect, and AWS. This role is essential for driving awareness and sales of Zendesk’s contact center platform for the SMB segment in North America. Key responsibilities include collaborating with various teams to pursue sales opportunities, running enablement sessions, and staying ahead of industry trends. The ideal candidate should have a minimum of 7 years of relevant experience, strong analytical and communication skills, and a proven sales track record at the C-level. Zendesk offers a competitive salary and benefits, along with opportunities for professional growth in a collaborative work environment.

Zendesk is seeking a senior Demand/Campaigns Marketing Manager to create integrated campaigns aimed at driving new business and upsell opportunities across the Asia Pacific and Japan markets. The ideal candidate will possess strong cross-functional leadership skills, be adept at big-picture planning while executing detailed strategies, and have a proven ability to manage multi-channel marketing campaigns. Responsibilities include building omni-channel campaigns, developing relationships with various marketing teams, and analyzing campaign performance to drive improvements. Candidates should have 6-8 years of relevant marketing experience, strong analytical and communication skills, and a bias for action with a collaborative attitude. This position offers a flexible remote work environment, emphasizing Zendesk's commitment to a fulfilling and inclusive workplace.

Zendesk is seeking a Senior Payroll Manager to lead payroll operations across its Asia-Pacific regions, emphasizing accuracy and trust in payroll processes. The role involves managing payroll activities in multiple countries, providing team leadership, and ensuring compliance with local regulations. The ideal candidate should have over eight years of experience in managing payroll across APAC countries, strong expertise in local payroll laws, and advanced Excel skills. Additionally, the role requires excellent communication skills, an ability to adapt to change, and experience with vendor engagement and payroll system improvements. Candidates must be located in Karnataka or Maharashtra and are expected to work hybrid, spending part of the week in the Pune office.

Zendesk is seeking a Commercial Account Executive for its Bay Area sales team to enhance customer experiences using AI-driven solutions. The role involves managing the full sales cycle, from prospecting to closing, and fostering relationships with existing clients to deepen the company's impact. Responsibilities include driving revenue growth through acquiring new customers, promoting AI adoption, and leveraging data to enhance customer retention and account expansion. Successful candidates should have a BA/BS degree, at least three years of B2B sales experience, and demonstrate the ability to engage with executive-level stakeholders. The position offers a competitive salary range of $168,000 to $252,000 and emphasizes Zendesk's commitment to diversity, equity, and inclusion in hiring practices.

The Senior Solutions Consultant at Zendesk is tasked with technical and competitive aspects throughout the sales cycle, requiring a combination of sales acumen and technical expertise. They focus on selling to Enterprise and Mid Market executives, establishing strong relationships with C-level and director-level clients, and serving as the technical liaison between sales and prospects. Candidates should have over seven years of presales experience, proficiency in web technologies, and strong communication skills, alongside knowledge of SaaS applications. The role also demands the ability to understand customer outcomes, scope solutions, and possibly travel for client engagements. Zendesk emphasizes diversity and inclusion in hiring, utilizing AI for application screening while offering reasonable accommodations for applicants with disabilities.

Zendesk is seeking an experienced, empathetic consultant to join their CX Acceleration Team, which focuses on helping Enterprise clients enhance their use of Zendesk products. The role involves leading short-term projects that aim to drive measurable improvements in clients' customer experience (CX) through deep technical assessments and hands-on configuration changes. The ideal candidate should possess over five years of experience in client-facing roles, expert-level knowledge of the Zendesk ecosystem, and a strong ability to mobilize teams towards achieving clear outcomes. Preferred qualifications include understanding IT service management and experience in collaborative environments. Additionally, the company promotes a hybrid work model, ensuring flexibility while fostering teamwork and connection.

Zendesk is looking for an experienced Technical Architect to join their CX Acceleration SWAT team, focusing on helping customers integrate AI effectively into their systems. The role involves diagnosing customer challenges, providing strategic guidance, and designing tailored solutions that utilize the Zendesk platform and integrate with external systems. Candidates should have 10-15 years of experience in enterprise architecture and SaaS solutions, along with strong communication skills and technical expertise in cloud computing technologies. The position offers a hybrid work model, requiring part-time office attendance, and includes an annualized On Target Earnings (OTE) range of $186,000 to $280,000, along with potential bonuses and benefits. Zendesk emphasizes its commitment to diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is seeking a Manager to lead a regional SWAT team focused on optimizing customer experiences in the AMER and LATAM regions. The role involves coordinating a multidisciplinary team, including Customer Success Managers and Engineers, to align customer strategies with technological value and enhance long-term account health. Key responsibilities include developing customer journeys, advising top-tier enterprise accounts, overseeing transformation delivery, and collaborating with various internal teams to identify growth opportunities. The ideal candidate should have over ten years of leadership experience in consulting or enterprise transformation, with a strong background in customer experience design and executive engagement. This position offers a competitive salary range and emphasizes a hybrid work model, promoting flexibility and collaboration among team members.

Zendesk is seeking a Senior Product Manager to lead the development of IT Asset Management features within its service software, aimed at enhancing ITSM workflows for customers. This role requires the candidate to understand customer needs, develop a product roadmap, and collaborate with engineering and design teams to create user-friendly solutions. The ideal candidate should have over five years of experience in product management, a strong focus on customer insights, and the capability to drive impactful projects. Qualifications include a passion for user experience, effective communication skills, and a background in data-driven B2B SaaS products. Additionally, the position offers a salary range between zł341,000.00 and zł511,000.00, with hybrid work flexibility allowing for both onsite and remote collaboration.

Zendesk is looking for a Counsel, Employment to join their Global Employment Legal team, with a focus on the Americas, specifically the US, Canada, Mexico, and Brazil. The role, based in Austin, TX, San Francisco, CA, or Madison, WI, involves addressing complex employment law issues and providing strategic legal guidance while balancing business needs and compliance. Candidates must be qualified lawyers with at least 7 years of experience in employment law across the relevant regions, and are expected to deliver practical solutions while collaborating closely with HR and business teams. Additionally, the position requires strong skills in managing employment-related disputes and investigations, and promoting positive workplace policies. The role offers a hybrid work environment while emphasizing Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is actively seeking a Senior Corporate Account Executive to enhance its B2B sales efforts, particularly in Korea, focusing on driving growth in the SaaS market. The role requires building and maintaining customer relationships, acquiring new clients, and introducing innovative solutions to align with customer goals. Key responsibilities include managing revenue growth strategies, tracking sales metrics in Salesforce, and collaborating with internal teams to improve sales strategies. Candidates should have at least five years of experience in B2B sales, proficiency in English and Korean, strong negotiation skills, and a grasp of industry trends. Zendesk promotes an inclusive workplace and offers flexible working options while ensuring compliance with equal opportunity employment standards.

Zendesk is seeking a Corporate Account Executive to drive B2B sales growth in the Greater China Region and build strong customer relationships. The role involves acquiring new clients, expanding accounts, and aligning Zendesk's solutions with customer objectives to enhance satisfaction and product usage. Candidates should have at least two years of experience in sales, particularly in the SaaS sector, and possess strong presentation and negotiation skills, as well as bilingual proficiency in English and Mandarin. The company promotes a hybrid work environment and values diversity, offering flexibility and an inclusive workplace. Additionally, Zendesk may utilize AI for application screening and is committed to making reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive for the South East Asia region to enhance its mission of delivering exceptional customer service through innovative solutions. The role involves acquiring new customers, managing relationships, and driving revenue growth by closing deals and fostering account expansion. Candidates should have at least two years of B2B sales experience, preferably in the SaaS industry, along with strong communication and negotiation skills. Additionally, the company values collaboration, organization, and the ability to leverage data insights for strategic prospecting and customer retention. Zendesk promotes an inclusive work environment and employs AI in the recruitment process, ensuring fairness and transparency in hiring practices.

Zendesk is looking for a Collections Specialist to enhance their financial health and support global operations. The role involves managing a portfolio of customer accounts, focusing on collecting outstanding receivables while fostering positive relationships. Responsibilities include account management, reconciliation and analysis, executing collection strategies, cross-functional collaboration, negotiation, and assisting in audits. Candidates should possess a Bachelor's degree in a related field, at least two years of relevant experience, exceptional communication skills, and familiarity with accounting software and processes. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Corporate Account Executive to drive growth in its B2B sales, particularly within the SaaS sector, focusing on the Australian market. The role involves acquiring new customers, managing existing relationships, and pursuing cross-selling opportunities to enhance revenue and profitability. Candidates should possess a BA/BS degree, at least two years of relevant experience, and strong skills in presentation, negotiation, research, and customer outreach. The work environment supports a hybrid model, allowing flexibility while fostering collaboration in person. Zendesk is committed to diversity, equity, and inclusion, ensuring fair treatment of all applicants in its hiring process.

Zendesk is seeking a Senior Solutions Consultant who will help bridge customer vision and technical reality, focusing on enhancing human experiences. In this role, the consultant will support the sales process for Mid-Market and Enterprise accounts in South Korea and the APAC region, driving technical sales and ensuring solution selection through strategic design and demonstrations. Key responsibilities include leading discovery sessions, delivering tailored product demonstrations, and implementing customer experience automation and Generative AI solutions. Ideal candidates should have over five years of experience in a related field, native-level fluency in Korean, and business-level English proficiency, along with technical proficiency in Enterprise SaaS and proven sales cycle expertise. Zendesk values diversity and is committed to inclusivity while offering a hybrid work model that supports both remote and in-office collaboration.

Zendesk is looking for a Commercial Account Executive responsible for managing and closing sales opportunities within a designated territory. The role requires exceeding revenue goals, establishing relationships with prospects, and demonstrating product expertise through presentations and demos. Candidates should have over four years of software sales experience, preferably in SaaS, and a strong track record of success with mid-market companies. The position supports a hybrid work model, requiring attendance in the local office while offering flexibility for remote work. Zendesk emphasizes a positive workplace culture, commitment to diversity and inclusion, and provides opportunities for community engagement.

Zendesk is seeking an experienced Group Manager for Localization to lead their transcreation and localization initiatives under the Senior Director of Lifecycle Marketing. The role involves developing a comprehensive localization strategy, ensuring high-quality localized content, and leveraging data-driven insights to enhance the customer experience across various regions. Key responsibilities include managing quality control processes, fostering team performance, and driving the use of innovative technologies to improve efficiency and scalability. Candidates should have over 10 years of experience in localization, preferably in a B2B SaaS environment, along with strong leadership and analytical skills. The position offers a hybrid work model with a US salary range of $134,000 to $202,000, along with benefits and incentives.

The Platform Architect for Zendesk AI plays a vital role in overseeing all technical and competitive aspects of the customer engagement platform, requiring both sales focus and technical proficiency. This position demands successful experience in selling to enterprise and mid-market executives, as well as a strong ability to present technical concepts to non-technical audiences. The Architect will collaborate with various teams, delivering technical demonstrations, workshops, and supporting customer trials. Essential qualifications include experience with software solutions, knowledge of web technologies, superior communication skills, and proficiency in both Japanese and English. The role offers a hybrid work experience, emphasizing teamwork and flexibility while ensuring equal opportunity in employment practices.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.