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Atlassian is seeking a Senior Principal Engineer for its Team Enterprise, who will report to the Head of Engineering for Enterprise Data Center Products. The role focuses on delivering software solutions for complex enterprise customers, directly influencing the work of over 300 engineers in the unit. Candidates will work on challenging projects related to security, compliance, architecture, and performance while inspiring others through hands-on engagement and technical mentorship. The position emphasizes collaboration across engineering teams, setting a vision for various missions, and fostering a culture of continuous improvement and engineering excellence. Additionally, the Senior Principal Engineer will stay updated on new technologies and advocate for Team Enterprise both internally and within the broader industry.

At Atlassian, employees have the flexibility to work from the office, from home, or a mix of both, promoting a work-life balance that supports personal and family priorities. The company is open to hiring globally, with virtual interviews and onboarding processes to accommodate its distributed-first approach, although the role in question requires candidates to be located in Poland. Atlassian is seeking a Principal Backend Software Engineer to work on projects that impact a large user base, contributing to the development of highly secure and compliant software. The ideal candidate should have over 10 years of software development experience, a deep understanding of web application architecture, and proficiency in various programming languages, emphasizing broad engineering skills over specific language expertise. Responsibilities of this role include guiding projects, mentoring junior team members, and contributing to technical documentation and code reviews.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, which allows them to better balance personal and family responsibilities. The company is open to hiring talent from any country where it has a legal entity, and all interviews and onboarding processes are conducted virtually. Employees are expected to build and ship features daily within a collaborative and distributed team environment. Responsibilities include reviewing code for best practices, mentoring teammates, and ensuring high performance and visibility of backend services. The role also involves participating in Agile software development practices such as daily stand-ups and sprint planning.

Atlassian is looking for a French Speaking Strategic Customer Success Manager

Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.

• Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About the Role:

We're looking for a Senior Engineering Manager to lead a team of 12-15 engineers. As a Senior Engineering Manager in the Cloud Transition team, you will help facilitate the seamless transition of customers from on-premises solutions to cloud-based platforms.

You will lead a team of engineers working on a new recently announced product which aims to simplify the process of understanding and managing large, complex Atlassian deployments across Datacenter and Cloud for our biggest enterprise customers. You will report directly to the Senior Engineering Manager based in the Netherlands. The role is 100% remote in Poland.

What You'll Do:

• Team Leadership: Manage a team of engineers focused on developing cloud transition solutions. You'll guide the team in building effective migration tools and processes.

• Interdisciplinary Collaboration: Work with product managers, designers, and architects to ensure projects align with team goals and deliver quality outcomes for our customers.

• Customer Focus: Develop solutions that address customer needs during their migration to cloud services, ensuring a smooth transition.

• Operational Improvement: Implement practices that enhance the reliability and efficiency of our cloud services, focusing on improving incident response and service deployment.

• Strategic Contribution: Participate in setting the strategic direction for the cloud transition team, aligning with broader organisational goals to lead cloud adoption.

• Mentorship and Development: Foster a supportive environment for your team, providing guidance and opportunities for professional growth.

Atlassian is looking for a French speaking Enterprise Customer Success Manager. We're able to hire eligible candidates for this role who are remotely based from Poland, the Netherlands, the United Kingdom, France, or Germany only.

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.

With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'.

• Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.

• Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Manage post-sales activity for your customers through relationship-building, product expertise and execution.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geo. This is a remote job.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Sales Development Representatives partner with our Enterprise Account Executives to build a sales pipeline for our most complex customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for our largest customers

• Collaborate with our enterprise-level sales, marketing, partner and operations teams

• You are customer focused, organized and Successful at navigating objections through value-driven messaging

• Great at prospecting using value-driven messaging personalized to delight our customers using email, social, video and calling

• Build the pipeline in partnership with Enterprise Account Executives and Enterprise Marketing teams

• Develop in-depth understanding of customer's organization, business goals and challenges to better understand their needs; enhances service by seeking ways to add value to customer interactions/services.

• You love using sales technology and work inside SFDC, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. Atlassian Support Engineers work directly with our customers to help unlock the potential in teams around the globe by troubleshooting, debugging, and answering questions about our products to ensure that we always provide a best-in-class service.

You will lead customer-facing calls communicating progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

You will use internal technical expertise (peers, mentors, our knowledge base, community forums, and other internal tools) to provide the most effective solutions to customer issues and work with diverse global teams as part of an inclusive work environment according to the Atlassian values.

Responsibilities

• Solve complex customer technical issues through diagnosis, resolution, collaboration, and troubleshooting best practices.

• Maintain transparency with different teams and maintain updates on the case.

• Refer to internal databases or external resources to provide prompt and accurate resolution/feedback to customers.

• Contribute to case deflection programs, automation, and other digital self-help assets to improve customers' support experience. Experience handling high-visibility escalations.

• Understand customer issues and advocate for their needs with teams like Product Management or Software Engineering. Promote technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions).

Basic qualifications:

• 4+ years of experience in technical support, software services, and system administration for a large end-user community.

• 3+ years of experience working with Enterprise customers.

• Experience de-escalating problematic situations with customers, working with executive levels while handling tickets, and mentoring your team.

• Experience supporting customers over email, phone, and video calls.

Essential skills:

• Database skills, with the expertise to write and update SQL queries.

• Troubleshooting skills on Internet technologies like web-tech, email, networking, REST APIs

• Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis

• An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, TCP/IP, and identifying underlying network issues.

Good to have skills:

• Experience with Splunk, Experience understanding and supporting Java apps.

• Understanding of Identity terminologies (SSO, LDAP, Active Directory, Oauth).

• Familiarity with scripting languages (Shell/Python)

Competencies required

• Customer Focus

• Team and Collaborative Working

• Process re-engineering with a Solution Mindset

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom, Poland, or Amsterdam.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship to F-1/OPT, J-1/TN, or H-1B student graduates at this time.

Please note: At this time, this role is only open to entry level candidates with less than a year of professional experience (this does not include internships/co-ops).

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Advise and coach managers on navigating complex employment issues across our EMEA region.

• Work with managers to address and manage complicated performance management scenarios across our EMEA region.

• Lead workplace investigations into high-risk concerns and employee grievances. Partner with managers to resolve issues.

• Use data to identify employee relations trends and contribute to preventative training, systems and processes.

• Contribute to and also lead Employment Relations projects.

• Provide guidance and support to Employment Relations Partners across our Global Employment Relations team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Overview:

The Scheduling Analyst role primarily focuses on efficiently creating and managing schedules between our intake channels (Jira Service Desk, Chat, Phone & Slack). This position requires a comprehensive understanding of volume trends, staff availability, and the ability to balance operational needs with employee preferences. The Scheduling Analyst collaborates closely with management to forecast volumes, participates in and leads global synchronization meetings, and ensures the right staffing balance between intake channels.

Responsibilities and Duties:

• Schedule Creation and Management: Develop and maintain accurate schedules in the Calabrio WFM System for Customer Advocates (CA) agents to align with projected volumes. This includes publishing monthly schedules and modifying existing ones to respond to operational changes and needs.

• Time-Off Management: Process and manage time-off requests to maintain operational efficiency without negatively impacting service levels. Balance employee satisfaction with the organization's needs.

• Reporting: Generate reports on schedule adherence, staff availability, volume forecasts, and other essential metrics. Use these reports to inform scheduling decisions and operational improvements.

• Communication: Act as the primary point of contact for all scheduling-related inquiries from Customer Advocate (CA) agents. Ensure timely and clear communication of any schedule changes.

• Compliance: Adhere to company policies, labor laws, and, if applicable, union agreements in all scheduling practices.

• Collaboration and Global Coordination: Work closely with management, training departments, and international teams to ensure cohesive scheduling, training, and operational strategies across all regions. Participate in global synchronization meetings to align with international operations and ensure consistent service levels worldwide.

• Projects: Actively leading initiatives to enhance processes, driving efficiency and optimizing workflow through innovative improvement projects.

Qualifications:

• Experience in Contact Center scheduling or workforce management is highly desirable.

• Proficiency in workforce management software Calabrio.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Flexibility to occasionally work various shifts, including evenings, weekends, and holidays, and to adjust work hours to accommodate global synchronization meetings across AMER and APAC hours.

• Detail-oriented with the capability to work efficiently in a fast-paced environment.

Working Conditions:

• The position provides a chance to work standard 9-5 hours from Monday to Friday. Nevertheless, flexibility in working hours is necessary during Global syncs that occur outside the regular 9-5 working hours.