Zendesk is seeking a Senior Software Engineer to enhance their use of AI for customer service, specifically through a team in Copenhagen. The role involves maintaining and developing a Ruby on Rails application and TypeScript article services, while also improving reliability and customer satisfaction. The ideal candidate should have at least three years of experience in relevant technologies, a solid understanding of system design, and the ability to mentor junior engineers. Familiarity with LLM integration, AI feature implementation, and modern development practices are preferred. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion within the workplace.
