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At Atlassian, employees have the flexibility to choose their work environment, whether in the office or remotely, allowing them to better manage personal and family priorities. The company is looking to hire a Solutions Engineer for ITSM/ESM in Germany, focusing on expanding their business in the region. This role involves collaborating with enterprise sales teams and channel partners to understand customer needs and deliver effective solutions. Ideal candidates should have a minimum of five years of pre-sales experience with enterprise customers, strong knowledge of the ITSM/ESM domain, and fluency in both German and English. Atlassian values teamwork, a customer-centric approach, and a willingness to learn and adapt in order to drive successful customer outcomes.

Atlassian offers flexible work options, allowing employees to choose their work environment, whether in-office, remote, or a hybrid model. The company is looking for a Solutions Engineer ITSM/ESM to join their growing team in Germany, focusing on enterprise sales and customer needs. The role involves collaborating with sales teams and channel partners to provide compelling demonstrations, support proof of concepts, and close deals with enterprise customers. Candidates should have at least five years of pre-sales experience with enterprise clients, particularly in the ITSM/ESM domain, and a strong understanding of the DACH market, with fluency in both German and English. Ideal candidates are dynamic team players aligned with Atlassian's values and passionate about driving customer success.

Atlassian is seeking a Pre-Sales Solutions Engineer for their Enterprise division, focused on assisting enterprise customers with their business challenges using Atlassian products. The role involves collaborating with sales teams to understand customer profiles, identify business problems, and optimize solutions for Fortune 500 clients. The engineer must conduct customer discovery to map their needs to relevant Atlassian solutions and look for opportunities to expand product usage. Responsibilities include delivering compelling demonstrations of Atlassian software and speaking to its value in transforming customer workflows. The position also requires building relationships with account executives, advocating for product development based on customer feedback, and continually enhancing personal knowledge of the Atlassian product suite.

Atlassian is seeking a Pre-Sales Solutions Engineer to assist their Enterprise business in addressing complex customer needs and facilitating deal closures. The role involves collaborating with sales teams on Fortune 500 accounts to understand customer challenges and map solutions using Atlassian products. The engineer will also explore additional business opportunities, provide value-based product demonstrations, and adapt presentations for various stakeholders. Building strong partnerships with account executives is essential, as is documenting feedback and competitive insights to inform product development. Continuous learning and improvement of pre-sales and product knowledge are also key responsibilities in this role.

At Atlassian, employees have the flexibility to work from the office, home, or a combination of both, which allows them to better manage their personal and family commitments. The company hires globally where it has legal entities, and conducts virtual interviews and onboarding as part of its distributed-first approach. A role is available for a non-traditional sales leader to manage a team of Strategic Account Executives in the DACH region. This leader will be responsible for setting and executing the sales strategy while fostering relationships with business and IT stakeholders. Additionally, the team will collaborate with other departments to enhance customer advocacy and ensure continuous improvement in customer experience.

At Atlassian, employees have the flexibility to choose their work environment, be it in-office, remote, or a hybrid model, allowing them to balance personal and professional commitments. The company hires globally in countries where it has legal entities, with virtual interviews and onboarding processes reflective of its distributed-first approach. An available position is for a non-traditional sales leader based in Germany, responsible for managing a team of Strategic Account Executives in the DACH region. This role involves setting sales strategy, executing initiatives, and fostering relationships with business and IT stakeholders to drive sales growth. Additionally, the team collaborates with various internal departments to advocate for customers and provide valuable feedback for continuous improvement.

Atlassian offers flexible working arrangements, allowing employees to choose between office-based, remote, or hybrid work environments to better support their personal and family needs. The Cloud Alliance Manager, AWS (DACH) role focuses on implementing a go-to-market plan to boost the adoption of Atlassian’s cloud solutions through partnerships with AWS and top Atlassian partners, requiring proficiency in German and English. This position involves developing a co-sell strategy, fostering relationships with C-suite executives, and empowering partners to leverage AWS’s sales network. The Cloud Alliance Manager will also collaborate with sales and partner leaders to create a sales plan that drives the sales pipeline for Atlassian's cloud products and manage key partner relationships effectively. Additionally, the role entails presenting business reviews and strategic recommendations to senior leadership, ensuring alignment with Atlassian's global strategy and overall partner performance.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid environments, which enhances their ability to manage personal and professional priorities. The Cloud Alliance Manager, AWS (DACH) role focuses on creating a go-to-market strategy to boost the adoption of Atlassian's cloud solutions through partnerships with AWS and key Atlassian partners. Proficiency in German and English is required, and the position entails leading co-sell strategies while building relationships with executives at partner organizations. The role also involves collaborating with sales teams to develop and execute sales plans that facilitate the adoption of Atlassian's cloud products. The Manager is expected to maintain oversight of partner performance and engage in regular business reviews with senior leadership to communicate market insights and strategic recommendations.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, allowing them to balance personal and professional priorities. The company conducts interviews and onboarding virtually, reflecting its distributed-first model. In a specific role focused on the DACH region, the selected candidate will handle 3-8 strategic customers and report to the Director of Strategic Sales. Responsibilities include developing and closing sales opportunities, building relationships with key decision-makers, and collaborating with internal teams to enhance customer satisfaction. Additionally, the role involves leading negotiations, conducting market research, and mentoring junior sales team members while providing sales performance updates to management.

The Adaptavist Group is a global company focused on improving business operations through teamwork, technology, and tailored solutions, primarily within prominent technology ecosystems. They provide flexible working conditions, generous vacation allowances, and substantial parental leave policies, fostering a remote-first work culture that prioritizes employee well-being. Employees are equipped with MacBooks and support for home office setups to enhance their work experience. The Strategic Sales Manager role is crucial in managing the sales process, engaging with Enterprise clients to understand their needs, and developing strategies that align with their business goals. This role also involves overseeing proposals and identifying Adaptavist resources to support business growth opportunities.

At Atlassian, employees have the flexibility to work remotely or in the office, allowing them to balance personal and family commitments. The company is seeking a Solutions Engineer for ITSM/ESM in Germany, reflecting its remote-first approach to hiring and onboarding. This role involves collaborating with sales teams and channel partners to address client needs and facilitate enterprise sales cycles, including delivering presentations and proof of concepts. Ideal candidates should have at least five years of experience in a pre-sales environment, a strong understanding of the ITSM/ESM domain, and fluency in German and English. The position emphasizes collaboration, customer success, and adaptability in a business and technical context.

Atlassian offers a flexible work environment where employees can choose to work from home, in the office, or a combination of both, promoting a balance between personal and professional priorities. The company is hiring a Solutions Engineer for ITSM/ESM in Germany, aimed at expanding their operations in the region. This remote position involves collaborating with sales teams and channel partners to address customer needs and drive successful enterprise sales. Candidates should have at least five years of experience in a pre-sales role, strong knowledge of the ITSM/ESM domain, and fluency in German and English, particularly within the DACH market. Successful applicants should be dynamic, collaborative, and passionate about fostering customer success through strong relationships and effective communication.

Atlassian offers flexible working arrangements, allowing employees to choose their work environment—be it in an office, from home, or a mix of both. The company conducts virtual interviews and onboarding as part of its distributed-first approach and hires from any country where it has a legal entity. The Enterprise Sales team, established in 2019, plays a crucial role in helping major clients like Vodafone and Daimler optimize their use of Atlassian products. This fully remote sales position is open to candidates from Poland, the Netherlands, the UK, France, and Germany, emphasizing collaboration and alignment with Atlassian values. In this role, employees will develop account strategies and serve as the primary contact for designated Enterprise accounts, focusing on customer success and expansion opportunities.

The Adaptavist Group is a global company focused on improving businesses through teamwork, technology, and processes, specializing in enterprise software and tailored solutions for trusted technology ecosystems. The organization offers generous paid time off, flexible working hours, and support for remote workers, including providing MacBooks. Their exceptional leave policy includes up to 26 weeks of fully paid leave for birthing parents and various support for non-birthing parents and specific health needs. The role of Senior ITSM Technical Consultant involves creating service solutions using tools like Jira Service Management and fostering client relationships through proactive project management. This position promises autonomy and the opportunity to streamline processes, catering to those who thrive in dynamic environments.

The Adaptavist Group is a global organization focused on enhancing businesses through teamwork, technology, and tailored solutions within trusted tech ecosystems like Atlassian and AWS. They prioritize employee well-being by offering generous PTO, flexible working hours, and support for remote work, including MacBooks for all employees. Their exceptional Time Away Policy includes extensive paid leave for birthing and non-birthing parents, along with additional support for various health needs. The Regional Sales Manager role is integral to their sales process, involving leadership of a geographically dispersed team and collaboration with various departments to create client solutions. This position also entails engaging potential Enterprise clients, developing account strategies, and identifying resources needed to meet customer objectives.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a combination of both, supporting their personal and family goals. The company is hiring an experienced Account-Based Marketing (ABM) Manager for its Global Account-Based Marketing and Partner Marketing team, primarily to support revenue growth in EMEA. This role involves close collaboration with sales teams, crafting targeted campaign strategies, and communicating effectively about progress and challenges. The ABM Manager will also develop media plans, manage budgets, and partner with various teams to ensure alignment and address operational issues. Overall, the position emphasizes relationship building, campaign ideation, and strategic communication to drive success within Atlassian's top EMEA accounts.

At Atlassian, employees have the flexibility to choose their work environment, whether from home or in the office, allowing them to better balance personal and professional commitments. The company is focused on hiring talent globally and conducts virtual interviews and onboarding as part of its distributed-first approach. As a Technical Adoption Architect within the Customer Success team, you will collaborate with various teams to implement AI and Rovo technologies, lead workshops, and address customer security concerns. The role emphasizes delivering technical guidance that aligns with business needs and focuses on enhancing customer satisfaction and operational efficiency. You will contribute to customer success by developing solutions, supporting implementation, and engaging with teams to promote the effective use of Atlassian products, with some travel required for meetings and events.

At Atlassian, employees have the flexibility to choose their work location, fostering a balance between professional and personal priorities. The company is hiring a Technical Adoption Architect to join the Customer Success team, focusing on AI integration and customer-centric solutions. This role involves leading workshops, addressing security concerns, and ensuring successful AI adoption while collaborating with cross-functional teams. Technical Adoption Architects will provide technical guidance, help manage customer projects, and work to enhance customer satisfaction and operational efficiency. This position requires travel up to 30% for events and meetings to support enterprise customers in maximizing their Atlassian investment.

Atlassian offers flexible work options, allowing employees to choose between working in the office, from home, or a hybrid approach, promoting a balance between work and personal priorities. The company hires globally, conducting virtual interviews and onboarding to support its distributed-first model. The Senior Technical Adoption Architect role focuses on integrating AI and Rovo technologies within the Customer Success team, requiring collaboration with cross-functional teams and engagement with customers to ensure successful implementation. Candidates need a strong foundation in AI technologies to drive business value and assist enterprise customers in maximizing their use of Atlassian solutions. The position involves project management, enhancing customer satisfaction, and potentially requiring travel for client interactions and events.

At Atlassian, employees have the flexibility to work from home, in an office, or a combination of both, allowing them to balance family and personal goals. The company is hiring a Senior Technical Adoption Architect to join the Customer Success team, focusing on integrating AI and Rovo technologies while bridging technical expertise with business needs. This role emphasizes delivering customer-centric solutions, managing projects, and improving processes to enhance customer satisfaction and operational efficiency. Senior Technical Adoption Architects provide technical guidance aligned with business outcomes, collaborating with various teams to help customers maximize their investment in Atlassian products. Additionally, this position involves domestic and international travel for customer meetings and events, contributing to the growth and reach of Atlassian technologies.

Atlassian offers flexible work options, allowing employees to work from anywhere, thus enabling them to better manage personal and family priorities. The Solutions Engineering Team collaborates with the Enterprise Sales Team to understand customer needs and support enterprise sales cycles through tailored demonstrations that showcase Atlassian's value. In this role, team members conduct customer discovery, develop proof-of-concept environments, and lead workshops to align product features with customer goals. Continuous learning is encouraged, with a focus on technical expertise, certifications, and staying updated on Atlassian’s offerings. Successful candidates should also be fluent in German and English, and are encouraged to innovate in pre-sales activities to enhance customer engagement.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in-office, remote, or a mix of both. The Solutions Engineering Team works closely with the Enterprise Sales Team and Channel Partners to address customer needs and drive enterprise sales cycles through value-based demonstrations. This role involves conducting customer discovery to identify challenges and opportunities, delivering tailored product demonstrations, and developing proof-of-concept environments. Continuous enhancement of technical expertise and collaboration with internal teams are essential to support customer objectives and drive growth opportunities. Fluency in both German and English is required for effective communication in this role.

Lucid Software is a leader in visual collaboration, providing tools that help teams turn ideas into reality, and has earned accolades including a spot on the Forbes Cloud 100 and recognition as a top workplace in technology. The company promotes a hybrid work environment, allowing flexible work arrangements, and emphasizes core values such as teamwork, innovation, and inclusion. Airfocus, a subsidiary of Lucid, is a leading modular product management platform with a global user base and is looking to expand its team, offering competitive compensation and opportunities for personal growth. They are seeking a skilled backend engineer proficient in Scala, with a focus on designing and maintaining server-side logic, databases, and APIs. The ideal candidate will have 2-4 years of relevant experience, strong problem-solving skills, and the ability to work collaboratively in a remote setting, while familiarity with tools like Swagger and Docker is preferred.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid work environments to support personal and family priorities. The company is focused on hiring globally and conducts virtual interviews and onboarding as part of its distributed-first model. The EMEA Partner & Alliances team plays a crucial role in driving growth in one of Atlassian's key markets, collaborating with various teams to deliver tailored programs for partners and customers. The role involves managing the DACH Partner & Alliances Team to promote customer success, drive subscription sales, and develop strategic partnerships. Ideal candidates should be fluent in German and English, possess extensive experience in partnership networks, and have a solid understanding of the DACH region's business landscape.

Atlassian offers flexible work options, allowing employees to choose between office-based, remote, or hybrid work arrangements, enhancing their ability to manage personal and family commitments. The company conducts virtual interviews and onboarding, emphasizing its distributed-first culture, and has a dedicated EMEA Partner & Alliances team focusing on expanding growth in key markets. This team collaborates with various internal departments to develop tailored programs and enhance partnership sales strategies. The DACH Partner & Alliances Team is responsible for managing customer relationships, developing business plans, recruiting new partners, and ensuring partner engagement with marketing campaigns. The ideal candidate for this role should be fluent in German and English, have extensive experience in partner networks, and possess a technical understanding of Atlassian products.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid settings. The company hires globally in regions where they have legal entities, with virtual interviews and onboarding processes. The role of mid-market second line sales leader focuses on managing a team that targets mid-market customers in EMEA, specifically in Germany, Switzerland, and Austria, while reporting to the EMEA Mid-Market Sales Director. Key responsibilities include developing customized sales strategies, mentoring sales managers, and setting performance goals to achieve revenue targets. The role also involves collaboration with internal teams and analyzing market trends to identify growth opportunities, while providing updates on sales performance to the corporate leadership team.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, remotely, or a combination of both, allowing them to better balance personal and family commitments. The company operates as a distributed-first organization, conducting interviews and onboarding virtually and hiring in countries where they have legal entities. The Account Management team is responsible for customer retention and growth, focusing on driving revenue through strategic account planning and by engaging with the Global Sales Team. Candidates for this role should have over five years of experience in achieving revenue targets, be adaptable to change, and excel in managing complex, high-value accounts. Responsibilities include managing renewals and expansion, developing senior relationships, and increasing customer awareness of Atlassian's product offerings, while forecast accountability for their book of business.

Lucid Software is a leader in visual collaboration, recognized for its innovative products and workplace culture, earning honors like a spot on the Forbes Cloud 100 and as a Fortune Best Workplace in Technology. Emphasizing a hybrid work environment, Lucid supports flexible work arrangements and values diversity and inclusivity among its teams. The company is expanding its airfocus division, which offers a modular product management and roadmapping platform, and is looking for a senior frontend engineer skilled in React and TypeScript to join their talented team. The role involves designing user interfaces, collaborating on feature concepts, ensuring quality control, and integrating systems with backend engineers. Candidates should have at least 5 years of experience, strong problem-solving skills, and be adept in communicating technical concepts effectively.

Lucid Software specializes in visual collaboration and work acceleration, providing a hybrid workplace where employees can work remotely or from various offices. The company has received accolades such as being listed on the Forbes Cloud 100 and recognized as a top workplace in technology. They emphasize core values like teamwork, innovation, and inclusion while offering a collaborative environment for personal and professional growth. Airfocus, a Lucid Software company, is seeking a Customer Success Manager to manage customer relationships, support onboarding, and drive product adoption. The ideal candidate should have 5-7 years of experience in customer success or account management and possess strong communication skills, with the ability to handle a diverse portfolio of clients.

GitLab is an open core software company that provides a comprehensive AI-powered DevSecOps platform, utilized by over 100,000 organizations, with a mission focused on enabling contributions to software development. The company promotes the integration of AI within its team and product offerings to enhance productivity and innovation. As an Associate Solutions Architect, you will advise clients on how GitLab's solutions can meet their business needs and manage the technology evaluation stages of the sales process. Success in this role involves driving customer adoption, collaborating with various internal teams, and participating in technical consultations. The hiring process includes multiple interviews and a demo presentation to ensure candidates align with GitLab's values and requirements, reinforcing the company's commitment to diversity and equal opportunity.

At Atlassian, employees have the flexibility to work from home, in the office, or a combination of both, allowing them to prioritize personal and family commitments. The company operates on a distributed-first model, conducting interviews and onboarding virtually, and is open to hiring talent from any country where they have a legal entity. They are currently seeking a sales leader based in Germany to manage a team of Enterprise Account Executives in the DACH region. The role involves setting the sales strategy, executing it, and helping the team cultivate relationships with both business and IT stakeholders to drive sales growth. Additionally, the team will collaborate with other departments to enhance customer advocacy and improve overall customer experience.

GitLab is an open core software company that offers an AI-powered DevSecOps Platform, utilized by over 100,000 organizations, with a mission to promote collective software contribution for accelerated human progress. The company's culture emphasizes the integration of AI in daily workflows to boost productivity and innovation. The Customer Success Architect (CSA) team plays a vital role in aligning GitLab's platform with customer objectives, ensuring long-term success through consultative relationships and technical enablement. CSAs are responsible for managing assigned customers, increasing adoption, achieving customer satisfaction, and acting as liaisons between customers and various GitLab teams. GitLab fosters an inclusive workplace that adheres to equal opportunity principles and prioritizes the merit-based recruitment of diverse talent.

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team