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deep insights into the Atlassian community

Lucid Software is a leading visual collaboration company focused on helping teams transform ideas into reality while upholding core values like innovation, teamwork, and inclusivity. The company fosters a hybrid workplace experience to support a healthy work-life balance and has received multiple accolades, including listings in the Forbes Cloud 100 and Fortune Best Workplaces in Technology. Lucid is seeking a Senior Product Designer to lead design processes and collaborate with cross-functional teams, aiming to create user-centered designs and influence product strategy. The ideal candidate should have over seven years of UX and UI experience, strong B2B SaaS knowledge, and effective communication skills to articulate design concepts. The role emphasizes problem-solving, adaptability, and contributions to the design system, while thriving in a fast-paced startup environment.

The Adaptavist Group is a global company focused on enhancing business performance through teamwork, technology, and processes, particularly within trusted ecosystems like Atlassian and AWS. They provide competitive benefits, including flexible working hours, generous paid time off for parents, and support for remote work setups. Their commitment to a remote-first work culture allows employees to balance their professional and personal lives effectively. The Strategic Sales Manager role involves managing the sales process, collaborating with teams to tailor solutions, and engaging with potential enterprise clients to understand their needs. This position requires developing an enterprise account strategy that aligns with client goals, aiming to drive business growth through Adaptavist’s offerings.

Atlassian offers flexible work arrangements, allowing employees to choose between office-based, remote, or hybrid work to better support their personal goals and obligations. The company emphasizes a distributed-first approach, conducting interviews and onboarding virtually while partnering with a significant portion of Fortune 500 companies to deepen customer relationships and address complex challenges. As part of the Account Management team, employees are responsible for driving revenue growth through customer retention, exploring up-sell and cross-sell opportunities, and collaborating with the Sales team on strategic initiatives. Candidates should have a strong background in managing large accounts, with over seven years of experience in achieving revenue targets and advocating for customer interests. The role includes developing senior-level relationships, managing renewals, and providing insights on market opportunities while ensuring customer satisfaction.

Atlassian offers its employees the flexibility to choose their work environment, allowing for remote, in-office, or hybrid arrangements. The company focuses on nurturing relationships with its largest clients, partnering with a significant portion of the Fortune 500, including major corporations like IBM and Tesla. Within the Account Management team, members work to enhance customer retention and drive revenue growth through strategic engagement with clients. Candidates for these roles are expected to have extensive experience in sales and a customer-first mentality to identify and capitalize on expansion opportunities. Responsibilities include managing high-value accounts, overseeing renewals, collaborating with sales teams, and ensuring a thorough understanding of Atlassian’s product offerings.

Lucid Software is a leader in visual collaboration, emphasizing core values such as innovation, empowerment, and teamwork. The company fosters a diverse and inclusive culture while providing a hybrid working environment to promote work-life balance. Lucid has received several accolades for its products and workplace culture and serves top clients like Google and NBC Universal. They are seeking a Customer Success Manager to oversee the customer lifecycle, develop relationships, and support product adoption among their clients. The ideal candidate should have 5-7 years of relevant experience, strong communication skills, and a proactive approach, with a preference for individuals located in Germany or The Netherlands.

Lucid Software is a leader in visual collaboration, emphasizing innovation, teamwork, and individual empowerment while promoting a diverse and inclusive work environment. The company operates as a hybrid workplace, granting employees the flexibility to work remotely or from the office, thus supporting a healthy work-life balance. Lucid has garnered numerous accolades, including recognitions from Forbes and Fortune, highlighting its successful products and positive workplace culture. The company is currently seeking a backend engineer with over five years of experience in Scala, who will be responsible for designing and maintaining server-side logic and APIs. Candidates should possess strong problem-solving skills, familiarity with modern HTTP Rest APIs, and an understanding of coding best practices, with additional experience in Node.js or related technologies being advantageous.

Lucid Software is a leader in visual collaboration, focusing on innovation, excellence, individual empowerment, and teamwork while fostering a diverse and inclusive workplace culture. The company operates as a hybrid workplace, enabling employees to maintain a healthy work-life balance through flexible remote and office arrangements. Lucid has received multiple recognitions for its products and workplace culture, being featured in prestigious lists such as the Forbes Cloud 100 and Fortune Best Workplaces in Technology. The senior frontend engineer role involves creating user interfaces with React and TypeScript, collaborating with team members, mentoring engineers, and making architectural decisions. Candidates should have extensive experience in frontend development, strong problem-solving skills, and the ability to communicate technical concepts to non-technical stakeholders.

Lucid Software is a leader in visual collaboration, emphasizing core values like innovation, individual empowerment, and teamwork, and fostering a diverse and inclusive workplace. The company operates in a hybrid format, allowing employees flexible work arrangements to support work-life balance. Lucid has received multiple recognitions for its products and workplace culture, serving notable clients such as Google and GE and partnering with industry giants like Microsoft. They are currently seeking a Revenue Operations Manager to optimize processes, analyze metrics, manage operational tools, and enhance the growth team's performance. The ideal candidate should have over four years of experience, a strong analytical mindset, and expertise in HubSpot, with the ability to communicate effectively and manage projects independently.

Lucid Software is a leader in visual collaboration, emphasizing core values such as innovation, excellence, and teamwork while promoting diversity and an inclusive culture. The company offers a hybrid work environment that supports employee work-life balance, allowing for remote or office-based work. Lucid has gained recognition for its products and workplace culture, appearing on notable lists like the Forbes Cloud 100 and Fortune Best Workplaces in Technology. They are currently seeking a support specialist to enhance customer experience through effective communication, training, and content creation, while serving as the initial point of contact for customer inquiries. Ideal candidates should have experience in customer support within a B2B software context, possess strong communication skills, and be adaptable in a dynamic environment.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or a hybrid setup to better balance personal and professional priorities. The company is hiring a Senior Partner Solutions Architect for the DACH region who must be fluent in German and located in either the Netherlands, the UK, or Germany, as part of its distributed-first approach. This role is critical in supporting enterprise customers transitioning to the Cloud, which is a top priority for Atlassian alongside AI adoption. The Partner Solutions Acceleration team plays a significant role in facilitating cloud migrations by providing technical guidance and innovative solutions for partners. The position requires collaboration with various teams to drive cloud migration success and develop the company's partner ecosystem in the DACH region.

At Atlassian, employees have the flexibility to work from the office, home, or a hybrid of both, allowing them to prioritize family and personal goals. The company is seeking a Senior Partner Solutions Architect for the DACH region, requiring fluency in German and a location in the Netherlands, UK, or Germany. This remote position focuses on aiding enterprise customers with their migration to Atlassian's Cloud, which is a current priority alongside AI adoption. The role involves collaboration with Atlassian Partners to create cloud migration strategies and supporting the growth of cloud capabilities within the DACH market. The Partner Solutions Acceleration team plays a critical role in guiding successful cloud transformations, leveraging technical expertise and strategic guidance to enhance partner capabilities.

At Atlassian, employees have the flexibility to work from the office, at home, or a mix of both, allowing them to balance personal and professional commitments. The company operates in multiple countries and conducts interviews and onboarding virtually, reinforcing its distributed-first approach. Atlassian serves over 300,000 global customers, including major companies like NASA and Coca-Cola, aiming to empower teams through innovative software solutions and customer-focused service. The unique company culture emphasizes collaboration and mutual support among employees, who view their roles as partners in achieving success. For the Account Executive, Enterprise position, responsibilities include developing sales strategies, building relationships with key stakeholders, and collaborating with various internal teams to ensure customer satisfaction and drive revenue growth.

At Atlassian, employees have the flexibility to work in offices, remotely, or in a hybrid setting, allowing them to prioritize personal and family needs. The company operates globally, hiring talent from any country with legal entities and conducting virtual interviews and onboarding process as part of their distributed-first approach. Atlassian serves over 300,000 customers, including notable names like NASA and IBM, aiming to empower teams through innovative software solutions while fostering a collaborative team culture. The role of an Account Executive, Enterprise involves cultivating relationships with key stakeholders, negotiating complex contracts, and collaborating with various internal teams to ensure customer satisfaction. Candidates who are customer-focused and creative, with a knack for identifying business needs, are encouraged to join and contribute to Atlassian's success.

GitLab is an open core software company that provides an AI-powered DevSecOps platform and aims to enable broad contributions to software development, driving human progress. The Strategic Account Executive role involves supporting large strategic accounts, providing leadership in sales processes, and aiding in product adoption through effective account management. Key responsibilities include generating leads, preparing sales proposals, and collaborating with marketing while ensuring customer needs are effectively communicated to internal teams. The hiring process consists of multiple interview stages, focusing on results, collaboration, and customer focus, ultimately leading to a final interview with senior leadership. GitLab emphasizes diversity and equal opportunity in its hiring practices, ensuring a workplace free of discrimination and accommodating candidates with disabilities.

GitLab is an open core software company providing an AI-powered DevSecOps Platform, utilized by over 100,000 organizations, with a mission to encourage collective software creation to enhance human progress. The Customer Success Management (CSM) team works to align with customers’ business goals, enabling them to adopt and expand their use of GitLab products while optimizing customer satisfaction and investment returns. CSM professionals are responsible for transforming pre-sales plans into actionable objectives, guiding customers through their journey, and collaborating with various teams to address needs and escalations. The ideal candidates should have a strong understanding of Git, software development processes, and previous experience in customer success roles, alongside excellent communication and project management skills. GitLab offers a range of benefits, including a remote work environment, unlimited paid time off, and opportunities for growth, while embracing diversity and ensuring a discrimination-free workplace.

GitLab is an open core software company that provides an AI-powered DevSecOps platform, serving over 100,000 organizations and emphasizing a collaborative culture that encourages contributions from all users. The Customer Success Architect (CSA) team plays a strategic role in aligning GitLab's platform with the specific business goals of customers, enhancing long-term success through trusted advisory relationships. CSAs focus on enabling technical adoption, supporting customer journeys, and managing account escalations while ensuring high levels of customer satisfaction and retention. Candidates for the CSA role should possess knowledge of software development practices, project management skills, and strong communication abilities, with a commitment to GitLab's values and a willingness to travel if necessary. GitLab is dedicated to maintaining an inclusive workplace, adhering to equal opportunity policies, and accommodating individuals with disabilities during the recruitment process.

Atlassian is seeking a manager to lead the Solutions Engineering team for the Enterprise segment in the DACH region, aiming to enhance the team's role within the sales department. The ideal candidate should combine sales experience, technical knowledge, strategic thinking, and leadership skills to build credibility with technical leaders and address customer challenges using Atlassian solutions. Responsibilities include mentoring the team, optimizing operational processes, and collaborating with various internal units to align sales engineering strategies with business goals. The role also involves engaging with customers at multiple levels, providing technical leadership in sales, and representing the company at industry events. Fluency in German and an understanding of local market nuances are essential for this position, which plays a critical part in developing solution-based sales opportunities.

Atlassian is searching for a manager to lead its Solutions Engineering team for the Enterprise segment in the DACH region, focusing on building a high-performing team that supports sales efforts. This leader will work closely with sales, product, and partner teams to provide technical expertise that assists in qualifying and closing strategic opportunities while shaping customers' purchasing decisions. Key responsibilities include mentoring the Solutions Engineering team, optimizing processes for growth, and ensuring alignment between sales engineering activities and company objectives. The role requires strong customer engagement skills, enabling meaningful interactions with various customer levels and engagement in sales presentations and proof-of-concept activities. Additionally, the manager will need to stay informed on industry trends, maintain strong relationships with stakeholders, and collaborate across departments to drive effective solutions and market strategies.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid work. The company operates as a distributed-first organization, enabling virtual interviews and onboarding processes. This particular role is remote but requires candidates to be located in the Netherlands, Poland, or the UK. The Sales Development Representative position focuses on partnering with Account Executives to build a sales pipeline for enterprise customers, while ensuring a positive customer experience. Key responsibilities include outbound prospecting, qualifying leads, collaborating with various teams, and effectively communicating the value of Atlassian's products.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid settings to accommodate personal and family needs. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, and hires internationally within legal entity regions. The Sales Development Representative role is remote and specifically requires candidates to be located in the Netherlands, Poland, or the UK. This position involves managing outbound prospecting, qualifying leads, and collaborating closely with sales and marketing teams to drive pipeline growth for enterprise clients. Key responsibilities include effective communication with prospects, personalized outreach, and utilizing tools like Salesforce and LinkedIn for lead generation.

Atlassian offers flexible work options for employees, allowing them to work from the office, home, or a combination of both, promoting a balance between personal and professional priorities. The company conducts virtual interviews and onboarding for remote positions, specifically requiring candidates to be located in the Netherlands, Poland, or the UK. In this role, Sales Development Representatives collaborate with Account Executives to drive the sales pipeline for Enterprise customers while ensuring an excellent customer experience. Key responsibilities include outbound prospecting, qualifying business leads through proactive outreach, and collaborating with various teams to develop lead generation strategies. Candidates should have strong communication skills, be able to navigate objections with value-driven messaging, and utilize tools like Salesforce and LinkedIn Navigator.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid work settings. The company hires globally and conducts virtual interviews and onboarding, emphasizing its distributed-first approach. The position available is for a Sales Development Representative, who will work closely with Account Executives to generate leads for the Enterprise customer base while maintaining customer satisfaction. This role involves outbound prospecting, qualifying business leads, and collaborating with various teams to develop effective lead generation strategies. Candidates should possess strong communication skills and experience in engaging prospects, as well as familiarity with tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in-office, remote, or a combination. The company hires globally, with virtual interviews and onboarding as part of its distributed-first approach. Employees engage in customer discovery to understand client needs and offer tailored solutions using Atlassian's products. As product experts, they lead demonstrations showcasing the software's value and work closely with account teams to address customer challenges and identify cross-product opportunities. Continuous learning and adaptation in sales processes are emphasized, alongside tracking customer feedback to inform product development.

Atlassian offers flexible work options for employees, allowing them to choose between working in the office, from home, or a combination of both. The company has a distributed-first approach, enabling virtual interviews and onboarding, and hiring talent from any country where they have a legal entity. Employees in sales roles collaborate with direct sales teams and account managers to address the needs of Fortune 500 customers by understanding their business challenges and aligning them with Atlassian's products and solutions. They also serve as product experts during the pre-sales process, conducting demonstrations that cater to diverse stakeholder needs and articulating the value of Atlassian software. Continuous learning is emphasized, as employees gather product feedback, monitor competitive intelligence, and refine their knowledge and sales strategies for ongoing success.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a hybrid setup, which helps them balance personal and family priorities. The company seeks an Enterprise Technical Architect to join its globally distributed Advisory Services team, which assists enterprise organizations in effectively utilizing Atlassian solutions. This role focuses on providing technical guidance to clients, collaborating with Enterprise Solutions Strategists to ensure successful implementation and adoption of Atlassian products. Candidates should have extensive experience in SaaS and strong knowledge of the Atlassian platform, as well as the ability to communicate effectively with customers. The position requires fluency in German and involves some travel for client engagements and internal events.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office, home, or a hybrid model, which supports their personal and family priorities. The company conducts interviews and onboarding virtually, reflecting its commitment to a distributed-first approach. The Enterprise Sales team, established in 2019, supports major customers like Vodafone and Daimler in maximizing their investments in Atlassian products. This fully remote sales role is open to candidates from several European countries, including Poland, the UK, and France. In this position, the employee will develop account plans to enhance customer success and collaborate with the channel sales organization to strategize for designated territories.

Atlassian offers employees the flexibility to choose their work environment, whether in-office, remote, or a hybrid arrangement, enabling better personal and family support. The company operates in multiple countries and conducts virtual interviews and onboarding as part of its distributed-first approach. The Enterprise Sales team, established in 2019, supports major clients like Vodafone and Daimler in maximizing their investments, and the role is fully remote for candidates from specific European countries. Team members boast diverse backgrounds in both Fortune 500 companies and startups, sharing a commitment to both sales success and adherence to Atlassian's core values. In this role, you'll develop account plans, collaborate on sales strategies with team members, and serve as the primary contact for designated Enterprise accounts.

Atlassian offers flexible work options for its employees, allowing them to work from an office, home, or a hybrid model, enhancing their ability to manage personal and family priorities. The company is hiring a Pre-Sales Solutions Engineer focused on the German market, who will act as a product expert to help enterprise clients solve complex business challenges using Atlassian's solutions. The role requires collaboration with sales teams and partners to identify customer needs, demonstrate product value, and foster strong customer relationships. The engineer will also gather product feedback and competitive insights, advocating for necessary developments within the organization. Continuous learning and understanding of Atlassian’s full product suite are essential for success in this position.

Atlassian offers flexible work arrangements, allowing employees to work from home, in an office, or a mix of both, ensuring they can balance personal and family priorities. The company is expanding its hiring globally and conducts virtual interviews and onboarding as part of its distributed-first model. They are seeking a Pre-Sales Solutions Engineer for the German market, who will serve as an expert in the sales cycle, tackling complex business challenges for enterprise customers. The role involves collaborating with sales teams, understanding customer needs, demonstrating product value, and identifying opportunities for cross-sell and upsell. Additionally, the position requires maintaining strong partnerships within the account team, tracking product feedback, and continuously enhancing knowledge of Atlassian's product offerings.

Atlassian offers flexible work arrangements, allowing employees to work from home, in an office, or a combination of both, enabling them to balance personal and family priorities. The company is seeking a Solutions Engineer ITSM/ESM to join their team in Germany, as this position requires a location within the country. The role involves collaborating with enterprise sales teams and channel partners to address customer needs, navigate sales cycles, and deliver value-based demonstrations. The Solutions Engineer will also work closely with cross-functional teams to assess client requirements and align with sales management on account plans. Ideal candidates are customer-focused and capable of delivering compelling presentations, contributing to the advancement of Atlassian’s product offerings based on customer feedback.

Atlassian offers its employees the flexibility to choose their work environment, whether in an office or remotely, allowing them to better manage personal and family priorities. The company is looking for a Solutions Engineer ITSM/ESM who will operate primarily in Germany and help expand their growing business in that region. The role involves collaborating with enterprise sales teams and channel partners to understand customer needs, navigate sales cycles, and support enterprise Proof of Concepts. Candidates will be responsible for delivering engaging presentations and demonstrations while gathering customer feedback to assist in advancing Atlassian’s product line. The ideal candidate is expected to be customer-focused and skilled at solving complex problems to drive successful customer outcomes.

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team