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The Senior Frontend Engineer on Zendesk AI Agents will shape and build the platform, collaborating with PMs, AI/ML engineers/scientists, and backend developers to deliver fast, reliable features with a strong focus on user experience and scalable AI products, while maintaining a solid codebase and rapid iteration. Responsibilities include maintaining and developing the Zendesk AI Agents platform with TypeScript and React, proactively improving codebase and architecture (including CI/CD and deployment), contributing to modular and scalable solutions, building user-friendly frontend apps to design conversations and automate workflows, working with the team to ensure features are stable and intuitive, and continuously learning new tools to enhance UX and reduce complexity. The ideal candidate is communicative and product-minded, confident with web standards, proficient in TypeScript and React (or similar like Angular/Vue), capable of mentoring and writing tests, embraces feedback, and may have server-side/infrastructure/micro-frontends experience; they should be able to address performance bottlenecks, care about engineering practices and end-user needs, enjoy mentoring and asking for help, and be curious with strong English skills. Success is measured by contributions to frontend architecture and performance, shipping features that solve real customer problems, and influencing the team’s product direction with ideas. Zendesk offers a hybrid work environment, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may screen applications, and accommodations can be requested by emailing peopleandplaces@zendesk.com.

Zendesk is hiring a Product Manager to own the Testing & Observability suite for Zendesk AI Agents, focusing on simulating conversations, evaluating quality (accuracy, tone, policy adherence), running experiments, and catching regressions to enable safe, scalable AI deployments. You will define the product strategy and roadmap, ship an integrated testing experience in the builder/deployment flow, and design end-to-end simulation with real-pattern scenarios and pass/fail results that pinpoint failures. You’ll build the experimentation layer (A/B testing, staged rollouts) and a pre-publish readiness gate that quantifies deployment risk and gaps, while partnering with ML, QA, and platform teams on scoring, simulation infra, and tracing, and you’ll make the tooling usable by non-technical admins. The role requires several years of product management experience, 2+ years building for non-technical users in complex B2B SaaS, experience shipping AI/ML reliability-focused products, and a track record coordinating across multiple engineering teams; bonus points for simulation/synthetic data, conversational AI, and experimentation infrastructure experience. Success means testing becomes part of the standard agent-building flow, customers can quantify readiness and catch regressions before users see them, automated resolution improves, and the testing platform becomes a shared capability for other AI-powered experiences, with a multi-step interview process including a case study.

The Associate Service Desk Analyst provides 1st-line service support and incident management for Adaptavist’s Managed Services, resolving issues or escalating as required within the agreed SLAs. The role covers the full ticket lifecycle from triage and debugging through smoke testing to final resolution. It prioritizes delivering excellent customer service by communicating professionally and keeping customers informed of progress. Key responsibilities include owning incidents, creating and triaging tickets, applying problem-solving techniques, assigning issues to the appropriate Systems Engineer, and coordinating with the incident team to achieve resolution. It also involves updating stakeholders, escalating blocked incidents, and producing incident documentation, supporting RCA, and conducting smoke testing before releasing solutions to production.

Zendesk is seeking an experienced Sales Specialist for Northern Europe with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center as a Service. The role involves collaborating with Account Executives, pre-sales, and partners; engaging with vendors to align on best practices; running customer discovery calls; partnering with AWS and Amazon Connect AEs; and maintaining regular forecast cadences. Key qualifications include a minimum of seven years in cloud contact center sales, fluency in English and German, proven channel sales experience, experience selling at the C-level, a track record of meeting targets and proactively pursuing new opportunities, with technical knowledge of Zendesk and Amazon Connect considered a plus. What we offer includes a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. Zendesk emphasizes equal opportunity and global diversity, supports hybrid and flexible work arrangements, and provides reasonable accommodations for applicants with disabilities, while noting that AI screening may be used in the hiring process.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.