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deep insights into the Atlassian community

At Atlassian, employees have the flexibility to choose their work environment, whether in-office, remotely, or a hybrid model, allowing them to better manage personal and family priorities. The company hires globally, conducting interviews and onboarding processes virtually as part of its distributed-first approach. Programs for sales enablement are developed through collaboration with various teams, focusing on training and onboarding to enhance productivity. Performance metrics are monitored to gauge the success of these programs, and feedback is actively solicited for ongoing improvement. Additionally, Atlassian emphasizes localized training materials and strives to enhance efficiencies in sales operations.

Atlassian offers flexible work arrangements, allowing employees to work in the office, from home, or a mix of both to better manage personal and family priorities. They are hiring a Senior Technical Support Engineer for their Cloud products support team, especially focused on enhancing customer satisfaction in Japan. This role involves improving support methodologies and ensuring a consistent quality experience for customers. The engineer will conduct triage, root cause analysis, and debugging across various Atlassian products while collaborating with engineering teams to tackle complex technical issues. New hires will undergo training to become specialists in selected products and technologies.