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Atlassian supports flexible work arrangements (office, home, or hybrid) and hires in any country where it has a legal entity. Senior Support Engineers deliver advanced, enterprise-level support, helping customers migrate from On-prem/Data Center to Atlassian Cloud and providing technical support across tickets, calls, and screen shares, including Japanese-language support for Japan. They own and escalate issues per standard operating procedures, perform case reviews to diagnose and resolve problems, and share transparency across teams. They develop knowledge base content, advocate for customer needs in feature requests and bug fixes, ramp on new technologies, and drive improvements with diverse teams while upholding Atlassian values. The role includes occasional weekend shifts, coordinating with customer success, sales, and engineering across regions for migrations, participating in release readiness, and requires strong Japanese and English communication.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country where it has a legal entity. The Senior Support Engineer role provides advanced support and product expertise to enterprise customers, with a focus on migrations from On-premise/Data Center to Atlassian Cloud and supporting cloud products, including Japanese-language support for Japan. They own and resolve technical issues, perform troubleshooting and root-cause analysis, collaborate across teams, escalate per SOP, and support customers via tickets, phone, and screen shares. They review cases to identify trends, develop improvement plans, advocate for customer needs in feature requests and bug fixes, and create or review knowledge articles, SOPs, and documentation while rapidly ramping on new technologies and driving operational improvements with diverse teams. The role requires strong Japanese and English communication, occasional weekend shifts, and cross-region collaboration with Customer Success, Sales, and Engineering to ensure successful migrations and participate in release readiness activities.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews as part of its distributed-first approach. The company serves over 300,000 customers worldwide and supports major brands like NASA, Nike, Pixar, and Tesla through software and collaboration. It is seeking a Solutions Sales Executive to lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. Responsibilities include developing and executing a sales strategy, managing funnel and territory status, collaborating with cross-functional teams, representing the product at industry events, forecasting, and managing partner relationships. Requirements include a minimum of 7 years in tech sales with a proven track record, familiarity with IT/service management, strong communication skills, the ability to drive GTM independently in Japan, fluent Japanese (English preferred), and an invitation to apply.

Atlassian supports flexible work arrangements (office, home, or hybrid) and hires worldwide, with virtual interviews and onboarding as part of its distributed-first approach. The company serves over 300,000 customers and is looking for a Solutions Sales Executive to lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. The role entails developing and executing a sales strategy to drive Jira Service Management revenue in Japan, defining territory vision, managing funnel and status, and collaborating with Account Executives, Marketing, Customer Success, and Product to ensure customer satisfaction. It also involves representing Jira Service Management at industry events and conferences, providing accurate forecasts, and working with Atlassian and partner networks from IT service providers to other firms. Required qualifications include at least 7 years of sales experience in technology, familiarity with IT service management, excellent communication skills, the ability to independently drive GTM campaigns in Japan, and fluency in Japanese (business English preferred).

Atlassian is transforming software development and serves high-profile customers like NASA, Nike, Pixar, and Tesla, with over 236,000 customers worldwide, and the Account Executive role focuses on scaling investments for its largest accounts in Japan. The role uses account-based selling to develop and implement strategies that boost adoption of select products and services among the enterprise base, while also acting as a promoter by sharing customer feedback with product and engineering teams to improve the customer experience. Account Executives are consultative, solution-oriented, and creative, capable of strategic thinking and prioritizing resources to meet customer needs, and must understand the Enterprise Sales process to tailor the Atlassian model. Key responsibilities include developing named account or territory plans to maximize expansion and ensure high customer success, maintaining full account ownership, and coordinating with Solution Engineers, Inside Sales, Channel, and Renewal teams to build and execute effective sales strategies for the territory or named accounts, all in tight coordination with Channel Partners and Marketing. They will work with Advisory Services on technical initiatives and business outcomes, partner with Renewals to maximize health and retention, and establish productive relationships with internal stakeholders, Solution Partners, and key customers.

Atlassian helps teams worldwide with software and collaboration, counting NASA, Nike, Pixar, and Tesla among its customers, and the Account Executive role will join the Japan team to scale investments for the largest enterprise accounts. The role involves developing and implementing named account or territory plans to maximize expansion opportunities across a broad product portfolio while ensuring a high standard of customer success. Account Executives maintain full account ownership and coordinate with a range of roles to deliver a seamless customer experience, while also acting as a promoter for customers to share feedback with product and engineering. They work closely with Solution Engineers, Inside Sales, Channel, and Renewal teams to build and execute effective sales strategies for designated territories or named accounts, with strong interlock with Advisory Service to understand technical initiatives and business outcomes. The role teams up with the Renewals Team to maximize customer health and retention and establishes productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers.

Atlassian is transforming software development and supports a global base of over 236,000 customers, including NASA, Nike, Pixar, and Tesla, with Account Executives helping the largest accounts scale their Atlassian investments. This Account-based Selling role is based in Japan and focuses on building and implementing sales strategies to improve adoption of select products and services within Atlassian’s Enterprise customer base. Account Executives act as customer promoters, sharing experiences with product and engineering teams to optimize the customer experience, while coordinating with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, developing named account or territory plans to maximize expansion opportunities and ensure high customer success, while maintaining full account ownership and aligning with multiple internal teams for a seamless experience. The role requires close collaboration with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies, engage with Advisory Service for technical initiatives, maximize customer health with Renewals, and build productive relationships with internal stakeholders, Solution Partners, and key customers.

Atlassian offers flexible work locations (office, home, or hybrid) to help employees balance family, personal goals, and priorities. The role is an Account Manager in Japan focused on account-based selling, including renewals, working with Account Executives to drive sales for strategic accounts. Responsibilities include building senior and executive relationships, accelerating revenue growth by expanding existing customer footprints with a solution‑oriented approach, and managing high-value renewals and expansions across a broad product portfolio. The role also requires overseeing end-to-end growth opportunity management and sales cycles, partnering with Sales on account planning and growth through competitive, market, and white-space analysis, and increasing customer awareness to uncover cross-sell and upsell opportunities. Additional duties involve staying current on product updates, forecasting ownership, identifying risks in the customer portfolio and implementing solutions, and influencing cross-functional partners to align with customer needs.

Atlassian offers flexible work options—office, home, or hybrid—to help employees balance family, personal goals, and priorities. The role is an Account Manager for the Japan team in Account-based Selling, partnering with Account Executives who focus on strategic accounts to drive and close less complex commercial deals and renewals. You should be consultative, solution-oriented, and strategic, able to apply the Enterprise Sales process to Atlassian’s model and accelerate revenue by expanding within existing customers through a top-down, holistic approach. Responsibilities include developing senior and executive relationships, managing high-value renewals and expansions across a broad product portfolio, overseeing end-to-end sales cycles, and partnering on account planning to grow the total book of business via competitive, market, and white-space analysis. You will increase customer awareness of Atlassian’s portfolio to discover cross-sell and upsell opportunities, stay updated on product updates, forecast accountability for your book, identify risk pockets and mitigate issues, and influence cross-functional partners to achieve mutually beneficial outcomes.