The Ampin App
deep insights into the Atlassian community

Atlassian offers flexible work locations, allowing employees to work in an office, from home, or in a hybrid arrangement to support family, personal goals, and other priorities. They hire people in any country where there is a legal entity, and interviews and onboarding are conducted virtually as part of being a distributed-first company. They’re looking for a Technical Support Engineer to join a growing team focused on improving support capabilities, capacity, and quality for customers in Japan. The role will be key to providing a consistent, high-quality experience, introducing new support methodologies, and building a wide and loyal customer base for Atlassian products and brand. You’ll perform triage, root-cause analysis, debugging, and solving across one-to-many Atlassian products, and onboarding training will make you a specialist in one or more products, system technologies, and network technologies.

Atlassian is transforming software development and serves major customers worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers; the Account Executive role in Japan focuses on helping the largest accounts scale their Atlassian investments. This position uses account-based selling to build and implement sales strategies that improve adoption of select products and services among Atlassian's Enterprise customers, while also acting as a promoter by sharing customer experiences with product and engineering teams to improve the customer experience. The role works in close coordination with Channel Partners, Product Specialists, and Marketing, and requires consultative, solution-oriented, creative thinking, plus strategic prioritization to align with the Atlassian sales model. Key responsibilities include developing named account or territory plans to maximize expansion and customer success, maintaining full account ownership, and collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute sales strategies for designated territory or named accounts; there is strong interlock with Advisory Services to understand technical initiatives and business outcomes. It also involves teaming with the Renewals Team to maximize customer health and retention and building productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. You’ll join a globally distributed Solutions Engineering team that collaborates with Global 2000 companies and works with sales to deliver an Enterprise-grade customer experience. Atlassian is seeking a Senior Solutions Engineer for Japan to focus on strategic accounts, helping uncover customer needs and qualify and adopt the Atlassian suite for business solutions. The role emphasizes a discovery-driven, consultative approach to uncover challenges, guide teams toward better practices, and demonstrate thought leadership to frame strategic direction and unlock additional enterprise value. Responsibilities include leading customer technical sales engagements, delivering compelling demos, contributing to thought leadership and community content, and supporting channel partners with technical expertise to help reach new customers.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. You’ll join a globally distributed Solutions Engineering team that collaborates with Global 2000 companies and sales teams to deliver an Enterprise-grade experience. Atlassian is seeking a passionate Senior Solutions Engineer focused on Japan’s strategic accounts to help disrupt the Japanese enterprise market, using pre-sales consulting to uncover business needs and drive adoption of the Atlassian suite. The role emphasizes discovery-driven, consultative methods that frame customers’ strategic direction and unlock additional enterprise value through new ways of working. Key responsibilities include leading technical sales engagements, delivering compelling demos, contributing to thought leadership and community content, and supporting channel partners with technical expertise to reach new customers.

At Atlassian, employees have the flexibility to choose their work environment—whether in the office, remotely, or a hybrid of both—to better balance personal and family priorities. The company hires globally wherever it maintains a legal entity, and Senior Support Engineers are key in providing advanced technical support to enterprise customers transitioning to Atlassian Cloud or needing assistance with cloud products. They improve the customer experience by effectively troubleshooting and resolving technical issues, while also offering support in Japanese for customers in Japan. These engineers must possess strong interpersonal skills, manage escalations, and collaborate across diverse teams to influence product improvements based on customer feedback. The role requires fluency in both Japanese and English and involves participation in various ongoing projects, case reviews, and operational enhancements to ensure high-quality support.

At Atlassian, employees have the flexibility to choose their work environment, whether it's from home, in the office, or a hybrid of both, which helps them balance personal and professional priorities. The company is open to hiring talent globally, utilizing its legal entities in various countries. Senior Support Engineers are vital for delivering advanced technical support to enterprise customers, particularly those transitioning from On-premise/Data Center products to Atlassian Cloud. These engineers enhance customer experiences by promptly troubleshooting issues and providing support through multiple communication channels, while also advocating for customer needs in product development. The role requires strong bilingual skills in Japanese and English, as well as the ability to collaborate across teams and contribute to continuous improvement initiatives.

Atlassian offers its employees the flexibility to work from the office, home, or a hybrid of both, empowering them to balance personal and professional priorities. The company is hiring a Senior Technical Support Engineer to join their Cloud products support team, specifically aimed at enhancing customer support in Japan. This role involves providing high-quality support, implementing improved methodologies, and cultivating a loyal customer base for Atlassian products. Responsibilities include triage, root cause analysis, and collaborating with engineering teams to tackle complex technical challenges and urgent customer issues. New team members will undergo onboarding training to develop expertise in Atlassian products, system technologies, and network technologies.

Atlassian offers flexible work options for its employees, allowing them to choose between office and remote work. The company has a global presence and conducts interviews and onboarding virtually as part of its distributed-first system. They are seeking an experienced Solutions Sales Executive to focus on advancing Jira Service Management specifically in Japan, working under the Enterprise Sales Manager. The role involves developing a sales strategy, collaborating with cross-functional teams, and representing the product at industry events. Ideal candidates should have over seven years of sales experience in the IT industry, strong communication skills, and fluency in Japanese, with business-level English preferred.

Atlassian offers employees the flexibility to work from the office, home, or a combination of both, allowing them to better manage personal and family commitments. The company hires globally, conducting interviews and onboarding virtually as part of its distributed-first approach. They are seeking a Senior Technical Support Engineer to enhance customer support for their Cloud products, particularly focusing on the Japanese market. This role involves providing a high-quality customer experience, implementing improved support methodologies, and performing technical tasks such as triage and root cause analysis. The successful candidate will collaborate with engineering teams to resolve critical customer issues and participate in onboarding training to become a specialist in Atlassian's products and technologies.

Atlassian is transforming the software development industry by collaborating with major organizations like NASA and Tesla, while serving over 236,000 customers globally. The role of Account Executive will be based in Japan, focusing on scaling investments among large accounts and promoting product adoption within enterprise customers. Account Executives are responsible for developing sales strategies and sharing customer feedback with internal teams to enhance the overall experience. They must be consultative and strategic, effectively managing resources to meet customer needs and understanding the Enterprise Sales process. Additionally, the role involves close collaboration with various internal teams to facilitate seamless service delivery and ensure customer success and retention.

Atlassian is transforming the software development sector by collaborating with major clients like NASA, Nike, and Tesla to leverage software for positive impact. They are seeking an Account Executive to join their Japan team, focusing on scaling investments for their largest accounts through a strategic sales approach. This role emphasizes building strong customer relationships and sharing insights with product and engineering teams to enhance customer experiences. Account Executives will coordinate with various internal teams and partners to implement effective sales strategies while ensuring high customer satisfaction and retention. Successful candidates will have a solid understanding of the Enterprise Sales process and will prioritize resources strategically to optimize customer success.