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Atlassian offers flexible work options, allowing employees to work from the office, home, or a combination of both, giving them greater control over their personal and family priorities. The company hires globally and conducts interviews and onboarding virtually, embodying its distributed-first culture. In the described role, candidates will utilize their sales and customer service experience to enhance customer engagement through various communication channels. Key responsibilities include understanding the customer buyer journey, providing support for billing and licensing, and collecting feedback to improve processes and internal policies. Collaboration with a dispersed team and adaptability in real-time situations are essential to ensure a positive customer experience while upholding the company's customer-first values.

Atlassian offers its employees the flexibility to work in an office, from home, or a combination of both, allowing them to manage personal and family commitments effectively. The company operates as a distributed-first organization, conducting interviews and onboarding remotely while hiring globally where legally permitted. The role involves leveraging sales experience and customer service skills to engage customers through various communication channels while providing billing and licensing support. Employees are expected to gather customer feedback to drive improvement in internal processes and ensure a high-quality support experience. Collaboration with a geographically dispersed team is essential, as is the ability to adapt quickly while maintaining a customer-focused mindset.

Atlassian is seeking a Senior Customer Success Manager for its Japan team, focused on maximizing customer investment in Atlassian products. This role involves building strong customer relationships, monitoring customer health, and implementing strategies for adoption and retention to mitigate churn risks. The manager will guide customers through innovative solution development and provide proactive engagement to ensure value realization. Successful candidates will have extensive experience with SaaS, the ability to work with C-level executives, and will be responsible for creating and executing adoption strategies for high-value accounts. The position requires fluency in English and Japanese and a deep understanding of Atlassian products to drive successful customer outcomes.

Atlassian is seeking a Senior Customer Success Manager for its Japan team to help customers maximize their investments in Atlassian products. The role focuses on promoting customer adoption and retention by building relationships, monitoring customer health, and identifying risks of churn. This position involves guiding complex customers through challenges, leveraging solution expertise across multiple products, and ensuring clients realize value from the services provided. Candidates should have over 8-10 years of experience in customer success or account management, be fluent in English and Japanese, and have a solid understanding of SaaS business models. The team emphasizes collaboration and support, with a culture centered on teamwork and the celebration of successes.

At Atlassian, employees have the flexibility to choose their work environment, whether remote or in the office, allowing them to better manage personal and family commitments. The company hires globally wherever it has a legal entity and conducts interviews and onboarding processes virtually. Employees collaborate with various teams to implement and improve sales enablement programs, which include onboarding, training, and coaching, utilizing both online and in-person methods. Performance metrics are monitored to assess the effectiveness of these programs, and feedback is actively sought from sales leadership to identify areas for improvement. Additionally, training is provided on Atlassian-specific philosophies and products, as well as essential sales methodologies, with efforts made to localize materials for the Japanese market and enhance efficiencies in sales operations.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, remotely, or a hybrid approach, allowing them to better manage personal and family commitments. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, which enables hiring from any country where they have a legal entity. Employees in quota-carrying roles are responsible for outbound prospecting, qualifying leads, and converting them into a sales pipeline through various outreach strategies. Collaboration is key, as team members work with sales, marketing, and operations to enhance lead-generation efforts and effectively communicate the value of products to potential customers. Familiarity with tools like Salesforce, Gong, Outreach, and LinkedIn Navigator is essential for building successful pipelines alongside Account Executives and Marketing teams.

Atlassian offers flexible working arrangements, allowing employees to work from home, in the office, or a combination of both, enabling them to better manage personal and family priorities. The company hires globally where it has legal entities, conducting interviews and onboarding virtually as part of its distributed-first approach. Employees in outbound prospecting roles are responsible for qualifying business leads through proactive outreach methods such as cold calls and emails, while collaborating with various teams to enhance lead-generation strategies. They must be adept at addressing objections and effectively communicating the value of Atlassian’s products. Lastly, employees utilize tools like Salesforce, Gong, Outreach, and LinkedIn Navigator to build their sales pipeline and work closely with Account Executives and Marketing.

Atlassian is transforming the software development sector, aiding renowned teams such as NASA, Nike, Pixar, and Tesla in enhancing human collaboration through software. The company boasts over 300,000 global customers, and the Account Executive role focuses on scaling investments for significant accounts in Japan. Reporting to the JAPAN Sales Director, this position involves leading a team of enterprise sellers responsible for servicing existing customers in the region. Key responsibilities include building a sales team, hiring new talent, and devising strategies to boost revenue while engaging with C-Suite executives. The successful candidate will be expected to advocate for customer needs and support teams in navigating complex sales processes while fostering talent retention and development.

Atlassian is transforming the software development landscape, collaborating with major clients like NASA and Tesla to enhance teamwork through software. With over 300,000 global customers, the company is seeking an Account Executive to lead enterprise sales in Japan. This role involves managing a distributed team of 4-7 sales professionals and directly reporting to the Japan Sales Director. Responsibilities include hiring new team members, strategizing for revenue growth, and building relationships with C-Suite executives. The position emphasizes leadership, talent retention, and acting as a trusted advocate for customers, ensuring their needs are met and value is added to their organizations.

Atlassian is transforming the software development industry by collaborating with major organizations like NASA and Tesla, while serving over 236,000 customers globally. The role of Account Executive will be based in Japan, focusing on scaling investments among large accounts and promoting product adoption within enterprise customers. Account Executives are responsible for developing sales strategies and sharing customer feedback with internal teams to enhance the overall experience. They must be consultative and strategic, effectively managing resources to meet customer needs and understanding the Enterprise Sales process. Additionally, the role involves close collaboration with various internal teams to facilitate seamless service delivery and ensure customer success and retention.

Atlassian is transforming the software development sector by collaborating with major clients like NASA, Nike, and Tesla to leverage software for positive impact. They are seeking an Account Executive to join their Japan team, focusing on scaling investments for their largest accounts through a strategic sales approach. This role emphasizes building strong customer relationships and sharing insights with product and engineering teams to enhance customer experiences. Account Executives will coordinate with various internal teams and partners to implement effective sales strategies while ensuring high customer satisfaction and retention. Successful candidates will have a solid understanding of the Enterprise Sales process and will prioritize resources strategically to optimize customer success.