The Ampin App
deep insights into the Atlassian community

Miro's Cloud Security team is a hybrid function embedded in Cloud Engineering & Operations, responsible for core security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to bolster the cloud platform’s security posture. The role is a seasoned Site Reliability Engineer who will design, implement, and maintain scalable security controls for the AWS/EKS platform, automate deployment of security tooling, and ensure reliability while allowing development velocity. You will act as a consultant and SME for infrastructure teams, collaborate on on-call rotations to respond to incidents, and continuously improve observability to identify misconfigurations or vulnerabilities at scale. Requirements include extensive Kubernetes administration and security experience, strong AWS security services and networking knowledge, Infrastructure-as-Code with Terraform and CI/CD with GitHub, proficiency in Python or Go, and experience with Secrets Management (HashiCorp Vault, ESO); Privileged Access Management experience is a significant advantage, with a solid SRE/DevOps background. What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse and collaborative team, with location-specific benefits varying and recruitment privacy policy applying.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable product teams to integrate and scale AI features, establishing a robust foundation for responsible AI innovation. As a Backend Engineer, you’ll design, build, and scale the core backend powering AI across Miro, including model training, inference, experimentation, and data pipelines for AI use cases. You’ll also develop tooling to improve reliability and speed of AI development, contribute to scalable system architecture, and maintain high code quality through testing and automation. Requirements include 4+ years of backend experience, strong Python/Java/Kotlin skills, experience designing scalable services, familiarity with AI providers, and ML Ops, plus a product-oriented mindset. Miro offers a global benefits package (equity, wellbeing support, equipment allowance, and an L&D stipend), plus a culture that values diversity and inclusion and a clear privacy policy for applicants.

The Renewals organization at Miro is a global, diverse team responsible for all subscription renewals, seeking a Renewals Manager to own relationships with our most valued customers in the DACH region. The Renewals Manager will own the renewal journey for existing Enterprise and Mid-Market clients, acting as the primary contact and driving the end-to-end process from initiation to close. Responsibilities include being a T-shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities, maintaining accurate 120-day forecasts and CRM data hygiene, and ruthlessly simplifying renewal processes for high-velocity execution. Requirements are 3+ years in renewals, account management, or a commercial SaaS role; success mitigating churn in complex enterprise environments; strong negotiation and intellectual honesty; fluency in German and English; managing 50+ accounts per quarter; and a resilient, can-do attitude for a fast-paced workload. What’s in it for you: a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend), a diverse, collaborative culture, and information on Miro’s mission, diversity and recruitment privacy policy.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers all leveraging agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, delivering analytics for adoption and ROI, and leading change management, scaling with internal champions and Centers of Excellence, and co-facilitating quarterly business reviews. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven experience in workflow optimization and change management, analytics-driven decision making, executive-level facilitation, familiarity with collaboration tooling, and native-level Japanese with business English; Japanese market experience is advantageous. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, set against Miro’s diverse, inclusive culture and mission to empower teams to create the next big thing.

Miro’s team mission is to empower go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, making Miro the strategic edge that turns customers’ vision into velocity. The AI Technical Architect role is to design and deploy cutting-edge AI solutions for strategic customers, acting as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation, and guiding onboarding and implementation of Miro’s AI features. Responsibilities include leading discovery sessions, designing and implementing AI-driven solutions in Miro (including intelligent templates, agents, summarisation tools, and custom GPT integrations), advising on data privacy, API usage, and model performance, and coordinating with Product, Engineering, and Customer Success to ensure adoption. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience with LLMs and agent frameworks (e.g., LangChain, AutoGPT), familiarity with AI tooling and APIs, experience with REST APIs and low-code/no-code automation, and strong communication, strategic mindset, plus knowledge of data privacy and enterprise AI safety. The package includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging, diversity, and collaboration with a global team and a Recruitment Privacy Policy.

Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market that requires local leadership, cultural fluency, and strong cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan, is the senior PS leader for the region and oversees all delivery motions (MOST, Implementation, Advisory, and TAM), managing Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers. Key responsibilities include direct people leadership and talent development, setting high standards for customer engagement, capacity planning, delivery governance, and partnering across Sales, Customer Success, Product, and partners while serving as the primary escalation and decision authority for Japan. Success in the first 6–12 months entails trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, and alignment with Sales and Customer Success that supports renewals and growth. Required experience includes 8+ years in professional services or enterprise SaaS with leadership of senior practitioners, autonomous action in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering a global benefits package and a culture focused on belonging and collaboration.

The Customer Support team at Miro aims to help customers quickly solve problems with empathy and proactive, enterprise-grade support, supporting users across Asia Pacific and globally from hubs including Sydney. The role focuses on expanding the regional team (including the Japan market), delivering support in Japanese and English, and operating in a hybrid model with 2 days per week at the Sydney CBD hub and flexible remote work. Responsibilities include critically analyzing and responding to inquiries, ensuring stability of major functions with product and engineering, becoming a product expert, collaborating cross-functionally, and leading projects to improve support delivery and processes. Requirements are 1–3 years in a customer-facing role (SaaS preferred), native or JLPT N1-level Japanese with high Keigo fluency, fluent English, strong troubleshooting skills, a proactive customer-journey mindset, and a collaborative team spirit. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and a learning and development stipend, all within a diverse, inclusive culture that aims to empower teams to create the next big thing.

Miro's Source-to-Pay (S2P) Team is a collaborative, growth-focused group that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and a global supplier network. The Category Manager role is strategic and results-oriented, serving as the go-to partner for IT, Marketing, Travel, and Professional Services, leading the full sourcing lifecycle from requirements through RFPs to contract and building a scalable supplier ecosystem. Responsibilities include developing category strategies, leading end-to-end sourcing, building strategic partnerships with internal stakeholders, mastering negotiations of commercial terms and SLAs, driving continuous process improvements, and coordinating cross-functionally with Legal, Security, Finance, and other pillars across time zones. Requirements include proven category management experience in IT/Marketing/Professional Services, strong negotiation and supplier-management skills, data-driven analytical ability, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro emphasizes belonging and diversity, offers global benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, and is a visual workspace with 100M+ users and 1,600+ employees across 13 hubs.

Miro's Cloud Security team is a hybrid security and cloud‑engineering function within Cloud Engineering & Operations, responsible for capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to bolster the cloud platform's security. The role is a seasoned Site Reliability Engineer who will design, implement, and maintain scalable security controls for the AWS/EKS platform using Infrastructure-as-Code, automate deployment of security capabilities, and ensure the reliability, availability, and performance of critical services. You will act as a consultant to infrastructure teams to improve security posture with a strong emphasis on Kubernetes, participate in on-call incident response, and continuously improve observability to identify misconfigurations or vulnerabilities at scale. Qualifications include extensive Kubernetes administration and security experience in AWS, Terraform and GitHub CI/CD expertise, proficiency in Python or Go, familiarity with Secrets Management (e.g., HashiCorp Vault), and a background in SRE/DevOps; Privileged Access Management experience is a plus. Miro offers a global benefits package (equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend), highlights belonging and inclusion, and shares information about life at Miro and its Recruitment Privacy Policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable scalable, responsible AI use across the product and to empower internal teams to move faster and deliver world-class AI features. As a Backend Engineer, you’ll design, develop, and maintain backend services for model training, inference, and experimentation, build tooling to improve reliability and speed of AI development, and create scalable data pipelines and infrastructure decisions. Requirements include 4+ years of backend experience with Python, Java, or Kotlin, designing scalable services, familiarity with modern AI providers (AWS Bedrock, OpenAI, Anthropic), proficiency in CI/CD and observability, ML Ops, and a solid understanding of AI/ML concepts. What’s in it for you includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, plus a diverse and collaborative team culture. About Miro: a visual workspace for distributed teams with over 100 million users, founded in 2011, co-headquartered in San Francisco and Amsterdam, employing more than 1,600 people across 13 hubs, and committed to belonging, collaboration, and inclusion, with a Recruitment Privacy Policy for applicants.

The Renewals org at Miro is a global, diverse team that manages all subscription renewals and is looking for a Renewals Manager in the DACH region to own relationships with Enterprise and Mid-Market customers. You will own the end-to-end renewal journey from initiation to close, act as a T-shaped partner with Account Executives and Customer Success to drive expansion opportunities, maintain accurate 120-day forecasts and data hygiene in the CRM, and ruthlessly simplify renewal processes for high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in multi-stakeholder enterprise environments, strong negotiation and intellectual honesty, fluency in German and English, experience managing 50+ accounts per quarter, and a can-do, resilient attitude. What’s in it for you: global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse team and location-specific benefits. About Miro: a visual workspace enabling distributed teams to collaborate, with 100M users and 250,000 companies, 1,600+ employees across 13 hubs, founded in 2011, emphasizing collaboration, inclusion, and belonging, with recruitment privacy policy applying to applicants.

The Professional Services organization at Miro focuses on ensuring Enterprise customers achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) will partner with these customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization (designing and evolving workflows across the Discover–Define–Deliver lifecycle, recommending integration strategies and automation, embedding Miro into existing systems), Technology Optimization (monitoring platform health, engagement, and feature adoption; delivering proactive, insight-driven recommendations; assessing the technical landscape to consolidate tools), Change Management & Scaling (equipping internal champions to scale adoption, supporting Centers of Excellence with governance and deployment at scale, navigating organizational change), and Strategic Alignment & Continuous Improvement (collaborating with Customer Success Managers to co-facilitate impactful QBRs and demonstrate ROI). You will provide robust adoption reporting and business outcome analytics to inform ongoing strategy and influence renewals and growth opportunities. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs, integrations, and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, and expertise in platform analytics; you must have native-level Japanese proficiency and business-level English, with Japanese enterprise market experience highly advantageous. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive environment aligned to Miro’s mission; Miro emphasizes belonging and collaboration, serves 100M+ users and 250,000+ companies, and notes a Recruitment Privacy Policy for applicants.

Miro is hiring an AI Technical Architect to act as a trusted advisor and technical lead for strategic customers, guiding discovery, design, configuration, onboarding, and implementation of AI-powered features (intelligent templates, agents, summarisation tools, and custom GPT integrations) to elevate collaboration and business outcomes, while coordinating across Customer Success, Product, and Engineering. You will lead customer discovery sessions to identify AI use cases, data sources, constraints, and automation opportunities, design and implement AI solutions in Miro, and help customers adopt AI features and integrations with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. You will collaborate with Product and Engineering to influence the roadmap based on real-world needs and AI trends, partner with Customer Success and Account Managers for onboarding and retention, and run enablement sessions and produce scalable assets and documentation. Requirements include 6+ years in technical consulting/solution architecture with customer-facing responsibilities, hands-on AI design/implementation experience (LLMs, prompt engineering, agent frameworks like AutoGPT/LangChain/RAG), familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI), knowledge of REST APIs and low-code/no-code automation, and strong facilitation, strategic thinking, data privacy knowledge, and enterprise SaaS integration experience. Perks include equity, wellbeing, WFH equipment allowance, and L&D stipend; Miro emphasizes diversity, belonging, and collaboration, with information about location-specific benefits and a Recruitment Privacy Policy.

Miro’s Japan Professional Services delivers MOST, Implementation, Advisory, and Technical Account Management for enterprise customers, led by the Senior Manager, Professional Services Delivery – Japan, who oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. The role is the primary escalation and decision authority for Japan and is responsible for evolving global programs to reflect Japanese market expectations, cultural nuances, and regional growth needs, while partnering with Sales, Customer Success, Product, and partners to ensure delivery excellence. Key responsibilities include direct people leadership and talent development, regional capacity planning and delivery readiness, supporting renewal and expansion outcomes, and providing Japan-specific insights to global Professional Services strategy. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners; strong delivery governance, prioritization, and escalation management; ability to operate autonomously in ambiguous, fast-changing environments; fluency in English and Japanese. Preferred: experience leading Professional Services teams in Japan, familiarity with high-touch, relationship-driven enterprise delivery, experience adapting global programs to local needs, and an AI-first mindset. Miro emphasizes a diverse, inclusive culture and belonging, with global benefits including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits described on the Global Miro benefits board.

The Customer Support team at Miro aims to help customers quickly solve problems with empathy and high-quality service, working across five global hubs to support Asia Pacific and beyond. The open role in Sydney supports the APAC region (including Japan), offers multilingual customer support, and includes an onboarding program, with a hybrid work model (2 days per week in the CBD hub) though remote work is available. You will analyze and respond to inquiries about using or administering Miro, proactively ensure major functions' stability with product and engineering, become a daily product expert, and lead or participate in cross-functional improvement projects. Requirements include 1-3 years in a customer-facing role (SaaS preferred), native or JLPT N1-level Japanese with strong Keigo and fluent English, plus troubleshooting, proactive mindset, and a team-player attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details, while Miro emphasizes belonging, diversity, and collaboration as part of its mission.

Miro's Source-to-Pay (S2P) Team is a collaborative, fast-moving group that manages spend, mitigates third-party risk, and provides world-class support across Sourcing, Procurement, AP, and T&E, serving as the strategic bridge between business needs and Miro's global supplier network. The Category Manager role is a strategic, results-oriented partner for IT, Marketing, Travel, and Professional Services, responsible for leading end-to-end sourcing and building a supplier ecosystem that scales with Miro's rapid growth. Responsibilities include developing category strategies, leading the full RFP process from requirements to contract execution, building trusted partnerships with internal stakeholders, and negotiating terms and SLAs to ensure value and quality. Candidates should have proven category management experience in IT, Marketing, or Professional Services, strong negotiation and analytical skills, and the ability to influence stakeholders across multiple time zones. Miro offers a global benefits package with equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture committed to growth and collaboration.

Miro's Cloud Security team is a hybrid unit embedded in the Cloud Engineering & Operations organization, responsible for security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to support the cloud platform. The role is for a seasoned Site Reliability Engineer to design, implement, and operate scalable security controls for AWS/EKS, helping move toward a unified cloud infrastructure with security as a first-class consideration. You will design and automate security tooling via Infrastructure-as-Code (Terraform) and CI/CD (GitHub), ensure reliability and performance of critical security services, advise infrastructure teams on Kubernetes security, participate in on-call incident response, and improve observability to identify misconfigurations or vulnerabilities at scale. Requirements include extensive Kubernetes administration and security experience, strong AWS-native security and networking knowledge, proficiency with Terraform and GitHub-based CI/CD, programming ability in Python or Go, experience with Secrets Management (e.g., Vault), and ideally Privileged Access Management experience. Miro offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend), values diversity and belonging with location-specific variations, and provides information about Miro's mission and recruitment privacy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable AI across the product and establish a robust foundation for fast, responsible AI innovation. As a Backend Engineer, you’ll design and maintain backend services for model training, inference, and experimentation, and build scalable data pipelines and tooling to improve reliability and speed of AI development. You’ll contribute to system architecture and infrastructure choices with a focus on scalability, performance, and maintainability, and help shape the technical strategy for Miro’s AI platform serving tens of millions of users. Requirements include 4+ years of backend engineering experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, ML Ops, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and a collaborative, ownership-driven approach. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend), a diverse and inclusive culture, and a mission to empower teams to create the next big thing for over 100 million users.

The Renewals organization at Miro is a globally distributed, diverse team that manages all subscription renewals (direct and via partners) and seeks to add a new member who will own relationships with our most valued customers through a collaborative approach. The Renewals Manager will own the renewal journey for existing customers in the DACH region, driving the end-to-end process for Enterprise and Mid-Market clients to achieve high retention. Key responsibilities include managing the renewal journey from initiation to close, collaborating with Account Executives and Customer Success to identify expansion opportunities, maintaining 120-day forecasts and CRM data hygiene, and ruthlessly simplifying renewal processes to enable high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; a proven ability to mitigate churn in complex multi-stakeholder environments; strong negotiation and intellectual honesty; fluency in German and English; managing 50+ accounts per quarter; and a resilient, can-do attitude for fast-paced work. The role offers global benefits (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and information about Miro’s mission and environment, with location-specific benefits available.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers to transform collaboration, build, and innovate using agentic AI. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption analytics, change management and scaling with internal champions and Centers of Excellence, and strategic alignment with Customer Success to co-facilitate Quarterly Business Reviews and demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven ability to lead adoption and change management, executive-level facilitation skills, and native-level Japanese with business-level English (Japanese market experience is advantageous). Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), values diversity and belonging, and is a visual collaboration platform serving 100M users, inviting candidates who are excited by growth, collaboration, and making an impact to apply.

Our team at Miro empowers go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, with a vision of being Miro’s strategic edge that turns customers’ vision into velocity. We are hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, serving as a trusted advisor for use cases from intelligent agents to workflow automation. You’ll lead discovery sessions, design and implement AI-driven solutions (templates, agents, summarisation tools, and custom GPT integrations), guide AI solution architecture (privacy, compliance, API usage, and model monitoring), and enable onboarding and change management across ecosystems while collaborating with Product, Engineering, Success, and Account teams. Requirements include 6+ years in technical consulting/solution architecture, hands-on experience with AI solutions (LLMs, prompt engineering, agent frameworks), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), experience with LangChain/AutoGPT, REST APIs, and low-code platforms, plus strong communication and a strategic, experimental mindset focused on safety and enterprise deployment. Perks and culture include global benefits such as equity, wellbeing, equipment allowance, and a learning stipend, a diverse and inclusive environment, and Miro’s emphasis on belonging and collaboration, with details on recruitment privacy in our policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) for Japan and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. Responsibilities include people leadership and talent development, setting high standards for professionalism, coaching practitioners to be trusted advisors, hiring and performance management, and building a strong local leadership bench while guiding regional capacity planning, delivery readiness, and the adaptation of global programs to reflect local market needs and revenue outcomes. The role partners with Sales, Customer Success, and Product, collaborating with partners as needed while maintaining strict quality standards to support growth, renewals, and customer confidence. In the first 6–12 months, success looks like a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, and effective alignment of global programs to regional realities and Sales/CS leadership. Required: 8+ years in Professional Services/Consulting/Enterprise SaaS with experience leading senior practitioners, strong governance and autonomous delivery skills, and fluency in English and Japanese; preferred: prior Japan PS leadership experience and an AI-first mindset; and the role offers global benefits including equity, wellbeing, a WFH equipment stipend, and a development stipend within Miro’s diverse and inclusive culture.

The Customer Support team at Miro helps customers quickly solve problems to use the platform for co-creation, delivering empathetic, high-quality service and aiming to stay one step ahead with enterprise-grade support. The Sydney team plays a major role, assisting users from the Asia-Pacific region and ensuring continuous coverage for global customers, with five hubs worldwide working together as a team. The role is open to grow the team in the region (including Japan), offering a diverse, language-friendly environment and a comprehensive onboarding program; we operate in a hybrid model with 2 days per week in the Sydney CBD hub, though remote work is flexible. You’ll analyze and respond to inquiries about using or administering Miro, proactively support major function stability with product/engineering, become a product expert, collaborate cross-functionally, and lead or participate in process-improvement projects. Requirements include 1-3 years in customer-facing roles (SaaS a plus), native or JLPT N1-level Japanese with high proficiency in Keigo and fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented attitude; benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific differences and a commitment to diversity and inclusion.

Miro’s Source-to-Pay (S2P) Team is a collaborative group that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E, serving as the strategic bridge between business needs and a global supplier network. The Category Manager role is strategic and results-oriented, partnering with IT, Marketing, Travel, and Professional Services to lead end-to-end sourcing, negotiate high-impact terms, and build a scalable supplier ecosystem. Responsibilities include developing category strategies, running full RFP processes from requirements to contract execution, building trusted internal partnerships, negotiating commercial terms and SLAs, and driving continuous improvement while coordinating with Legal, Security, Finance, and others across time zones. Candidates should have proven sourcing/category management experience in IT/Marketing/Professional Services, strong negotiation and relationship management skills, a data-driven analytical mindset, excellent communication, and the ability to adapt to a fast-paced, multi-time-zone environment. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and a learning stipend, emphasizes diversity and inclusion, and is a fast-growing, collaborative company with co-headquarters in San Francisco and Amsterdam, over 1,600 employees, and 100M users.

Miro's Cloud Security team is a hybrid function embedded within Cloud Engineering & Operations, responsible for core security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP, and it champions security as a first-class part of a unified cloud platform. The role seeks an experienced Site Reliability Engineer to design, implement, and automate security controls for the AWS/EKS stack using Infrastructure-as-Code, while ensuring reliability, availability, and performance of critical security services. Key responsibilities include deploying security capabilities (WAF, Secrets Management, Cloud Governance tooling), acting as a security consultant for infrastructure teams with a focus on Kubernetes, participating in on-call incident response, and improving observability to identify misconfigurations or vulnerabilities at scale. Requirements include extensive Kubernetes administration and security experience in AWS-native environments, Terraform and GitHub-based CI/CD with strong coding (Python or Go), knowledge of AWS IAM/WAF/Secrets Manager and cloud networking, experience with Secrets Management solutions (HashiCorp Vault or ESO), and a background in SRE/DevOps; privileged access management experience is a plus. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, Learning & Development stipend), and a culture that values belonging, diversity, and collaboration, with location-specific benefits and a Recruitment Privacy Policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI features across the product. As a Backend Engineer, you will design, develop, and maintain backend services for model training, inference, experimentation, and build data pipelines and tooling to accelerate safe AI development for tens of millions of users. You’ll contribute to system architecture with a focus on scalability and performance, maintain high code quality through testing and automation, and drive ML Ops and end-to-end AI workflows. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and a collaborative ownership mindset with knowledge of AI/ML concepts. Miro offers benefits such as equity, wellbeing support, equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture and belonging, including recruitment privacy practices for applicants.

The Renewals org is a globally distributed team responsible for all Miro subscription renewals and seeks a new member to own relationships with valued customers through a highly collaborative approach. The Renewals Manager will own the renewal journey for Enterprise and Mid-Market clients in the DACH region, driving end-to-end from initiation to close and, as a T-Shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities. You will maintain 120-day forecasts, ensure high data hygiene in the CRM, and ruthlessly simplify renewal processes to enable high-velocity execution. Requirements include 3+ years in renewals, account management, or a SaaS role; proven success mitigating churn in complex enterprise environments; strong negotiation and intellectual honesty; professional fluency in German and English; and managing 50+ accounts per quarter with a can-do, resilient attitude. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and a diverse, inclusive culture, built on collaboration and belonging across a worldwide team, as a visual workspace with a strong global presence.

The Professional Services team at Miro focuses on helping enterprise customers achieve exceptional outcomes in the Innovation Workspace by combining strategic advisory, onboarding expertise, and technical account management with agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption insights, change management and scaling through internal champions and Centers of Excellence, and strategic alignment and continuous improvement with adoption reporting and ROI analytics. Requirements include 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change initiatives and executive-level workshops, and native-level Japanese with business English; experience in the Japanese market is advantageous. Benefits include equity, wellbeing, equipment allowance, and a learning & development stipend; Miro emphasizes diversity and inclusion in a collaborative culture, serving 100M+ users, 250,000 companies, with 1,600+ employees across 13 hubs, co-headquartered in San Francisco and Amsterdam.

Miro is hiring an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that elevate collaboration and drive measurable business outcomes, acting as a trusted advisor and technical lead on AI use cases. You will lead customer discovery, design and implement AI-powered features (templates, agents, summarisation tools, and custom GPT integrations), and guide onboarding and change management for Miro’s AI offerings and integrations with platforms like Zapier, OpenAI, and LangChain. The role also involves bridging Customer Success, Product, and Engineering to influence the roadmap based on real-world needs, collaborating on enablement, documentation, and scalable assets for repeatable engagements. Requirements include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and REST APIs, and strong communication with a focus on enterprise data privacy and safe deployment. Miro offers global benefits including equity, learning stipends, and wellbeing support, emphasizes diversity and belonging, and notes that recruitment data is handled in line with its Recruitment Privacy Policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions in Japan (MOST, Implementation, Advisory, and TAM), directing Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers while adapting global programs to meet Japanese market expectations. Responsibilities include direct people leadership and talent development, setting high standards and coaching practitioners to be trusted advisors, partnering on hiring and performance, owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansions, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, Customer Success, Product, and partners. Success in the first 6–12 months means trusted, stable delivery with strong customer feedback; a high-performing local team with clear growth paths; effective adaptation of global programs to regional realities; strong alignment with Sales and CS; and tangible contribution to global PS revenue. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners in customer-facing environments; strong delivery governance, prioritization, and escalation; ability to operate autonomously in ambiguous, fast-changing environments; fluency in English and Japanese. Preferred: experience leading PS teams in Japan, familiarity with high-touch, relationship-driven enterprise delivery, experience adapting global programs to local market needs, and an AI-first mindset with a track record of using AI to drive delivery. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and being part of a diverse team, plus Miro’s mission to empower teams to create the next big thing and a culture focused on belonging, collaboration, and inclusion.

The Customer Support team helps customers quickly solve problems and use Miro to co-create, delivering empathetic, proactive, high-quality service and enterprise-grade support. The Sydney-based team supports users across the Asia Pacific region and globally, with five support hubs worldwide, and the role will expand to include the Japan market, operating in a hybrid model with two days per week in the Sydney CBD hub and flexible remote work. Responsibilities include critically analyzing and responding to inquiries, proactively ensuring stability of Miro's major functions with product and engineering, becoming a daily product expert, and leading or participating in cross-functional improvement projects. Requirements include 1-3 years in a customer-facing/SaaS role, native or JLPT N1-level Japanese with Keigo, fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented mindset. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with Miro's commitment to diversity and inclusion and information about the Recruitment Privacy Policy.

Miro’s Source-to-Pay (S2P) Team is a collaborative, fast-moving group with a transparent, growth-focused culture that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E. The role is a strategic Category Manager who partners with IT, Marketing, and Professional Services to navigate the full sourcing lifecycle, lead high-impact negotiations, and scale a supplier ecosystem for Miro’s rapid growth. Responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; managing end-to-end sourcing from requirements to contract execution; building trusted internal partnerships; negotiating complex terms and SLAs; and collaborating cross-functionally with Legal, Security, and Finance across time zones to continuously improve processes. Requirements call for proven category management experience in IT/Marketing/Professional Services; strong negotiation skills; a data-driven analytical mindset; exceptional communication; and adaptability in a fast-paced, multi-time-zone environment. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, collaborative culture aligned with Miro’s mission to empower teams, with additional location-specific details and a Recruitment Privacy Policy available.

Miro's Cloud Security team blends security and cloud engineering within Cloud Engineering & Operations, operating key capabilities like Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to promote best practices across the cloud. The role seeks a seasoned Site Reliability Engineer to secure, scale, and improve the reliability of Miro's core security capabilities on a large AWS/EKS platform, designing automated, secure solutions that let development move fast. Responsibilities include designing, implementing, and maintaining scalable security controls using Infrastructure-as-Code (Terraform), automating deployment of WAF, Secrets Management, and Cloud Governance tooling, ensuring reliability of security services, and acting as a Kubernetes-focused consultant while joining on-call incident response and improving observability. Requirements cover extensive Kubernetes administration and security, deep AWS-native security knowledge (IAM, WAF, Secrets Manager) and cloud networking, IaC with Terraform and CI/CD (GitHub), programming in Python or Go, and experience with Secrets Management solutions (HashiCorp Vault, ESO), with Privileged Access Management experience as a bonus. About Miro: the company offers a global benefits package (equity, wellbeing, WFH setup allowance, and Learning & Development stipend), emphasizes belonging and inclusion, and highlights its mission to empower teams, diverse and collaborative culture, and recruitment privacy policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI, establishing a robust foundation for AI innovation across the company. As a Backend Engineer, you will design, develop, and maintain backend services for model training, inference, and experimentation, build tooling to improve reliability and speed of AI development, contribute to scalable architecture, and create data pipelines that power AI insights. Qualifications include 4+ years of backend experience with Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers like AWS Bedrock/OpenAI/Anthropic, and proficiency with CI/CD, observability, test automation, ML Ops, and product-focused AI work. What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, supportive team, with location-specific variations in benefits. Miro is a visual workspace for distributed teams, serving over 100M users, emphasizing collaboration, inclusion, and belonging, and it notes its commitment to diversity and that it handles applicants’ data in line with its Recruitment Privacy Policy.

The Renewals organization is a globally distributed, diverse team responsible for all Miro subscription renewals, seeking a Renewals Manager to own relationships with key customers in the DACH region. The role requires owning the entire renewal journey for Enterprise and Mid-Market clients, collaborating with Account Executives and Customer Success, and driving the end-to-end process from initiation to close to achieve high retention. Responsibilities include acting as a T-shaped partner, identifying expansion opportunities, maintaining accurate 120-day forecasts and CRM data hygiene, and ruthlessly simplifying renewal processes for fast execution. Requirements include 3+ years in renewals, account management, or SaaS, proven churn mitigation in complex enterprise environments, strong negotiation with intellectual honesty, fluency in German and English, and managing 50+ accounts per quarter with a resilient, fast-paced mindset. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse and collaborative culture focused on belonging, and Miro’s mission to empower teams to create the next big thing, with additional location-specific details available in the benefits board.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers, powered by agentic AI and the platform. The Technical Account Manager partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization (design/evolve Discover–Define–Deliver workflows and integration strategies), Technology Optimization (monitor platform health and adoption of core/AI features), Change Management & Scaling (enable internal champions, CoEs, and scalable adoption), and Strategic Alignment & Continuous Improvement (co-facilitate QBRs and provide adoption reporting showing ROI). Requirements include 5+ years in consulting or enterprise SaaS, strong technical fluency with APIs/integrations and enterprise IT ecosystems, experience leading workflow optimization and change management, platform analytics expertise, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a diverse team, location-specific benefits, and information about Miro’s mission and commitment to belonging and inclusion.

Our Team’s Mission and Vision: empower Miro’s go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, and be Miro’s strategic edge turning customers’ vision into velocity. About the Role: We’re hiring an AI Technical Architect to design and deploy cutting-edge AI solutions that elevate collaboration and drive business outcomes, serving as a trusted AI advisor and technical lead on use cases from intelligent agents to workflow automation, guiding onboarding and implementations, and bridging Customer Success, Product, and Engineering to shape AI at scale. What you’ll do: Lead customer discovery sessions; design and implement AI-driven solutions in Miro (templates, agents, summarisation tools, and custom GPT integrations); guide AI solution architecture, data privacy, API usage, and model performance monitoring; oversee technical setup and change management; collaborate on roadmap, partner with Customer Success for adoption and retention; run enablement sessions and contribute scalable AI assets and documentation. What you’ll need: 6+ years in technical consulting/solution architecture with customer-facing responsibilities; hands-on experience with AI solutions, LLMs, prompt engineering, and agents; strong familiarity with AI tooling/apis (OpenAI, Hugging Face, Vertex AI) and integrating into workflows; experience with LangChain, CrewAI, AutoGPT; REST APIs and low-code/no-code automation knowledge; excellent facilitation/communication, strategic experimental mindset, and knowledge of enterprise AI safety and data privacy. What’s in it for you and about Miro: a global benefits package including equity, wellbeing, equipment allowance, and an L&D stipend; a diverse, inclusive culture; Miro’s platform is a visual workspace serving 100M+ users and 250k companies, with a mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan leads Miro's Japan Professional Services, responsible for all delivery motions (MOST, Implementation, Advisory, and TAM), directly guiding Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, and owning regional capacity planning and delivery readiness with autonomy and market-tailored execution. The role evolves global programs to reflect Japanese market expectations, serves as the primary escalation and decision authority for Japan, and contributes to global Professional Services outcomes. In the first 6–12 months, success looks like a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, and strong alignment with Sales and Customer Success. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS, with proven experience leading senior practitioners in customer-facing environments, strong delivery governance, prioritization, and escalation management, ability to operate autonomously in ambiguous, fast-changing contexts, and fluency in both English and Japanese; preferred: experience leading PS teams in Japan, familiarity with high-touch enterprise delivery, ability to adapt global programs to local market needs, and an AI-first mindset. Miro highlights a diverse, inclusive culture with global benefits (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend), invites you to join a team where collaboration and belonging matter, and offers location-specific details on benefits and life at Miro.

The Customer Support team at Miro aims to help customers solve problems quickly with empathy and deliver enterprise-grade support while growing skills across the globe, with the Sydney hub playing a major role for Asia Pacific and collaboration across five global support hubs. The role is being opened to meet regional demand including Japan, offering a diverse multilingual team and a hybrid work model (2 days per week in the Sydney CBD hub) with flexibility for remote work, and a preference for candidates who live in Sydney to participate in hub activities. Key responsibilities include critically analyzing and responding to inquiries about using or administering Miro, proactively ensuring the stability of major functions in collaboration with product and engineering, becoming a daily product expert, collaborating cross-functionally, leading or participating in projects to improve support delivery, and participating in a comprehensive onboarding and enablement program. Requirements include 1-3 years in a customer-facing or SaaS support role, native or JLPT N1-level Japanese (with Keigo) and fluent English, strong troubleshooting and problem-solving abilities, a proactive customer-journey mindset, and a collaborative, team-oriented attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, while Miro emphasizes diversity, inclusion, belonging, and provides information about its product, mission, and global presence.

Miro's Source-to-Pay (S2P) team is a collaborative group focused on managing spend, mitigating third-party risk, and delivering world-class support for Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and a global supplier network to fuel innovation. The Category Manager role is strategic and results-driven, serving as the go-to partner for IT, Marketing, Travel, and Professional Services to navigate the full sourcing lifecycle, lead high-impact negotiations, and build a scalable supplier ecosystem. Key responsibilities include developing and executing category strategies, leading end-to-end sourcing (RFPs to contract), building trusted partnerships with internal stakeholders, mastering negotiations of terms and SLAs, driving continuous improvement, and coordinating with Legal, Security, and Finance across time zones. Candidates should have proven category management experience in IT/Marketing/Professional Services, strong negotiation skills, a data-driven analytical mindset, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes belonging, collaboration, and a diverse, inclusive culture aligned with its mission to empower teams to create the next big thing.

Miro's Cloud Security team is a hybrid function blending security and cloud engineering, embedded in Cloud Engineering & Operations, and responsible for core cloud security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP. The role is a seasoned Site Reliability Engineer who will design, implement, and automate security controls for Miro's AWS/EKS platform using Infrastructure-as-Code, ensuring security, reliability, and scalability while enabling development speed. Responsibilities include automating deployment of WAF, Secrets Management, and Cloud Governance tooling; ensuring the reliability of critical security services; acting as a Kubernetes-focused consultant to infrastructure teams; participating in on-call rotations; and improving observability to identify misconfigurations or vulnerabilities at scale. Required experience includes extensive Kubernetes administration and security, strong AWS-native security and networking knowledge (IAM, WAF, Secrets Manager), Terraform and CI/CD pipelines, programming in Python or Go, and familiarity with Secrets Management solutions; a background in SRE/DevOps is preferred. Miro is a visual workspace for distributed teams serving over 100M users and 250,000 companies, offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and a diverse, inclusive culture with location-specific details on the Global Benefits board, and upholds a Recruitment Privacy Policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases, establishing a robust foundation for AI innovation. As a Backend Engineer on the AI Platform team, you’ll help design, build, and scale the core systems that power AI across Miro, supporting tens of millions of users as the product becomes more intelligent. You’ll design and maintain backend services for model training, inference, and experimentation; create tooling to improve reliability, reproducibility, and speed; contribute to scalable architecture; build data pipelines; and drive the technical strategy with emphasis on maintainability and quality through testing and automation. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin; experience designing scalable services; familiarity with AI providers; CI/CD, observability, test automation; ML Ops; and a product-minded, collaborative approach with knowledge of AI/ML concepts. Perks include a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend; Miro emphasizes a diverse, inclusive, collaborative culture, serving a large user base of 100M+ users and 250,000 companies across 13 hubs.

The Renewals team at Miro is globally distributed, diverse, and responsible for managing all subscription renewals (direct and via partners) while owning relationships with our most valued customers through a highly collaborative, “better together” culture. The Renewals Manager will own the renewal journey for existing customers in the DACH region, acting as the primary point of contact for Enterprise and Mid-Market clients and driving the end-to-end process from initiation to close to achieve high retention. Key responsibilities include owning the renewal journey for 50+ accounts per quarter, acting as a T-shaped partner with Account Executives and Customer Success to identify expansion opportunities, maintaining accurate 120-day forecasts and CRM data hygiene, and simplifying renewal processes to support fast, high-velocity execution. Candidates should have 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex multi-stakeholder environments, strong negotiation skills and intellectual honesty, fluency in German and English, and experience managing a large book of business. Miro emphasizes diversity, belonging, and collaboration, offers benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and invites applicants to learn more about life at Miro while noting its Recruitment Privacy Policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, staffed by strategic advisors, onboarding experts, and technical account managers who collaborate with clients using agentic AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to maximize business value by guiding workflow optimization, enabling AI-powered adoption, and embedding Miro into customers’ innovation operating models for long-term partnership. Core responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle with integration strategies and automation opportunities, technology optimization through platform health and adoption analytics, change management and scaling with CoEs and internal champions, and strategic alignment via QBRs and adoption reporting to demonstrate ROI. The position requires 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, ability to lead workflow optimization and change management, expertise in platform analytics, executive-level facilitation, familiarity with collaboration tools; and native-level Japanese plus business-level English, with Japanese market experience highly advantageous. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse team and growth opportunities, plus information about Miro as a visual collaboration platform with a mission to empower teams, a culture of inclusion, and a recruitment privacy policy.

Miro is hiring an AI Technical Architect to act as a trusted advisor and technical lead for strategic customers, designing and deploying AI solutions that elevate collaboration and drive measurable business value, while bridging Customer Success, Product, and Engineering. The role guides onboarding and implementation of Miro’s AI capabilities, overseeing discovery, design, hands-on configuration, and ensuring customers maximize value while addressing data privacy and monitoring model performance. You’ll lead AI-focused customer discovery sessions and design/implement AI features such as intelligent templates, agents, summarisation tools, and custom GPT integrations, plus manage change across platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. Requirements include 6+ years in technical consulting/solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, agent frameworks), strong tooling and API knowledge, REST and low-code/no-code integration experience, excellent facilitation, a strategic experimentation mindset, and expertise in enterprise AI safety and data privacy. The role offers benefits including equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within Miro’s diverse, inclusive culture and mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers with autonomy to evolve global programs to fit the Japanese market. Key duties include people leadership and talent development, setting high engagement standards, coaching practitioners as trusted advisors, and partnering on hiring and performance management, while strategically owning regional capacity planning, delivery readiness, and the adaptation of global programs to reflect Japan’s needs and drive revenue through renewals and expansion. They collaborate cross-functionally with Sales, Customer Success, Product, and partners to support growth and adoption, representing Japanese customer needs in the global PS strategy and ensuring quality. In the first 6–12 months, success means a trusted, stable delivery motion across Japan with strong feedback, a high-performing local team with clear growth paths, effective program adaptations to regional realities, and strong alignment with Sales and CS driving revenue performance. Required experience includes 8+ years in Professional Services, Consulting, or Enterprise SaaS with a track record of leading senior practitioners, governance and escalation skills, autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred qualifications include prior PS leadership in Japan, familiarity with high-touch enterprise delivery, experience adapting global programs, and an AI-first mindset.

The text describes Miro’s Customer Support team, whose mission is to help customers solve problems quickly with empathy and deliver enterprise-grade support, with the Sydney team playing a key role in APAC and providing global coverage. The role is opening to grow the team in the region (including Japan) and offers a hybrid work model (2 days a week in the Sydney CBD hub, with remote flexibility) while ideally requiring the candidate to live in Sydney. You’ll analyze and respond to customer inquiries, proactively ensure major functions’ stability with product and engineering, become a product expert, collaborate cross-functionally, and lead or participate in projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS a plus), native or JLPT N1-level Japanese with fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented mindset. The package highlights benefits, ongoing learning, and a diverse, inclusive culture, as Miro emphasizes belonging, a global footprint, and a mission to empower teams to create the next big thing.

Miro’s Source-to-Pay (S2P) Team is a collaborative, fast-moving group focused on spend management, third-party risk reduction, and providing support across Sourcing, Procurement, Accounts Payable, and T&E, with Sourcing serving as a strategic bridge to the global supplier network. The Category Manager role is a strategic, results-oriented position that partners with internal business units—IT, Marketing, Travel, and Professional Services—leading end-to-end sourcing, high-impact negotiations, and building a scalable supplier ecosystem. Key responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; owning the full RFP process from requirements to contract execution; building strategic partnerships and SLAs; mastering negotiations; continuous process improvement; and cross-functional orchestration with Legal, Security, Finance across time zones. Requirements include proven category management experience in the specified areas, strong negotiation and stakeholder influence skills, an analytical mindset to leverage data for savings, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro offers global benefits (equity, wellbeing, equipment allowance, and a learning stipend) and emphasizes belonging, diversity, and collaboration as core values, noting that recruitment data is handled in line with its Recruitment Privacy Policy.

Miro's Cloud Security team is a hybrid function embedded within the Cloud Engineering & Operations organization, overseeing security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to strengthen the cloud security posture. The role seeks a seasoned Site Reliability Engineer to secure a large-scale, rapidly growing cloud platform, responsible for the security, reliability, and scalability of core security capabilities and for delivering automated, trusted security solutions. You will design, implement, and maintain scalable security controls for AWS/EKS using Infrastructure as Code, automate the deployment of WAF, Secrets Management, and Cloud Governance tooling, ensure the reliability and performance of security services, and act as a subject matter expert to improve security posture with a strong focus on Kubernetes. Requirements include extensive Kubernetes administration and security experience, strong AWS-native security knowledge, Terraform and CI/CD pipelines (GitHub), AWS IAM/WAF/Secrets Manager, cloud networking, programming in Python or Go, experience with vault-style secrets management, and a solid SRE/DevOps background. Miro offers a global benefits package (equity, wellbeing support, WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture focused on collaboration and growth, and a mission-driven environment serving over 100 million users across 13 hubs.

- The AI Platform team at Miro builds the internal platform, tooling, and APIs to power AI across products and to enable internal teams to experiment, scale, and deliver AI features responsibly. - The Backend Engineer role focuses on designing and maintaining backend services for model training, inference, and experimentation, building tooling for reliability and speed, and shaping scalable data pipelines and infrastructure decisions. - Requirements include 4+ years of backend experience with Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (e.g., AWS Bedrock, OpenAI, Anthropic), ML Ops, CI/CD, observability, and a product-focused mindset. - The position offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative environment with location-specific variations. - About Miro: a visual workspace for distributed teams serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam with 1,600+ employees in 13 hubs, emphasizing belonging and inclusion and operating under a Recruitment Privacy Policy.

The Renewals organization at Miro is a globally distributed team that manages all subscription renewals (direct and via partners) and is seeking a Renewals Manager to own relationships with their most valued customers. The role focuses on the renewal journey for existing DACH customers, acting as the primary contact for Enterprise and Mid-Market and leading the end-to-end process from initiation to close, while collaborating with Account Executives and Customer Success to uncover expansion opportunities and maintaining accurate 120-day forecasts and CRM data hygiene; it also aims to simplify renewal processes to sustain high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex multi-stakeholder enterprise environments, strong negotiation skills and intellectual honesty, fluency in German and English, experience managing 50+ accounts per quarter, and a resilient, can-do attitude. What’s in it for you: a supportive, connected environment with global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations. About Miro: a visual workspace for innovation with over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, founded in 2011, 1,600+ employees in 13 hubs, emphasizing collaboration, diversity, inclusion, and belonging, and a recruitment privacy policy.

- The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategy advisors, onboarding experts, and technical account managers collaborating to transform how teams collaborate and innovate using agentic AI on Miro’s platform. - The Technical Account Manager (TAM) will partner with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnerships. - Responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization and adoption analytics, change management and scaling via Centers of Excellence, and strategic alignment with Customer Success to drive impactful quarterly business reviews and measurable ROI. - Requirements include 5+ years in enterprise SaaS consulting or customer success, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change, executive facilitation skills, and native-level Japanese with business English (Japanese market experience is advantageous). - Benefits typically include equity, wellbeing support, a work-from-home equipment allowance, and a development stipend, with location-specific differences; Miro emphasizes diversity, inclusion, and belonging, a global team, and a mission to empower teams to create the next big thing, alongside a Recruitment Privacy Policy.

Our team empowers Miro’s go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, and aims to be Miro’s strategic edge that turns customers’ vision into velocity. We’re hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, acting as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation, and guiding onboarding and implementation. You’ll lead customer discovery sessions, design and implement AI-driven solutions in Miro (templates, agents, summarisation tools, and custom GPT integrations), advise on architecture (data privacy, compliance, API usage, model performance), manage change for AI features, and collaborate with Product, Engineering, and Customer Success to drive adoption and roadmap. Requirements include 6+ years in technical consulting/solution architecture, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and APIs, knowledge of REST and low-code/no-code automation, excellent facilitation, strategic and experimentation mindset, privacy-conscious deployment experience, and experience integrating AI into enterprise SaaS. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, learning stipend), a diverse and collaborative environment, and information about Miro’s mission, culture, and commitment to belonging, plus location-specific benefits and the recruitment privacy policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy to tailor global programs to meet Japanese market expectations. The role is responsible for people leadership and talent development, setting high standards, coaching senior practitioners to act as trusted advisors, and partnering with People leadership on hiring, performance management, and succession planning to build a strong local leadership bench aligned with global standards. Strategically, the role owns regional capacity planning and delivery readiness, drives delivery excellence to support renewals and expansion, identifies where global programs require regional adaptation, and contributes Japan-specific insights to global PS strategy, serving as the primary escalation and decision authority for Japan and a key contributor to global PS outcomes. It requires cross-functional collaboration with Sales, Customer Success, and Product to support growth and renewals, coordinate with partners while maintaining quality, and deliver tangible results like trusted customer relationships and strong alignment with Sales and CS leadership. Qualifications include 8+ years in Professional Services/Enterprise SaaS with leadership of senior practitioners, strong governance and autonomous operation in fast-changing environments, plus fluency in English and Japanese; preferred experience includes leading PS teams in Japan, familiarity with high-touch enterprise delivery, and an AI-first mindset; Miro offers global benefits and a mission-driven, inclusive culture.

The Customer Support team at Miro aims to help customers quickly solve problems, deliver enterprise-grade support with empathy, and think ahead to exceed expectations, with the Sydney hub playing a major role in APAC and coordinating with five global hubs. The role is part of the regional expansion (including Japan), offering bilingual support in Japanese and English, with a hybrid work model—2 days a week in the Sydney CBD hub and flexibility to work from home. Responsibilities include analyzing and responding to customer inquiries about Miro products, ensuring the stability of major functions with product/engineering, becoming a product expert, collaborating cross-functionally, and leading projects to improve support delivery. Requirements are 1-3 years in customer-facing roles (SaaS experience preferred), native or JLPT N1-level Japanese with Keigo, fluent English, strong problem-solving, proactive ownership of the customer journey, and a team-player mindset. Benefits include an equity option, wellbeing support, WFH equipment allowance, annual Learning & Development stipend, and a diverse, inclusive culture, with Miro's Recruitment Privacy Policy governing applicant data.

Miro’s Source-to-Pay (S2P) team is a collaborative group focused on spend management, third-party risk reduction, and providing world-class support across Sourcing, Procurement, AP, and T&E, with the Sourcing team serving as the strategic bridge between business needs and a global supplier network. The company is seeking a strategic Category Manager who will partner with IT, Marketing, and Professional Services, lead high-impact negotiations, and build a scalable supplier ecosystem to support Miro’s rapid growth. Key responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; leading end-to-end sourcing from requirements through RFP to contract execution; building strategic partnerships; negotiating complex terms and SLAs; and collaborating with Legal, Security, Finance, and other teams across time zones to ensure compliant, streamlined processes. Required qualifications include proven category-management experience in IT, Marketing, or Professional Services; strong negotiation and supplier-management skills; an analytical mindset to identify savings opportunities; excellent communication; and adaptability to a fast-paced, multi-time-zone environment. Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, while emphasizing diversity and inclusion and positioning itself as a collaborative, innovative visual workspace that empowers distributed teams.

Miro's Cloud Security team is a hybrid unit within Cloud Engineering & Operations that oversees security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP. The role is a seasoned Site Reliability Engineer who will secure a large-scale AWS/EKS platform, designing automated, reliable, and secure solutions to enable rapid development while protecting the global user base. Responsibilities include designing, implementing, and maintaining scalable security controls via Infrastructure-as-Code (Terraform), automating deployment of WAF, Secrets Management, and Cloud Governance tooling, ensuring the reliability of security services, acting as a subject matter expert for Kubernetes, and improving observability to detect misconfigurations or vulnerabilities at scale, including on-call incident response. Required qualifications include extensive Kubernetes administration and security experience, strong AWS security and cloud-native design skills, proficiency with Terraform and GitHub CI/CD, knowledge of IAM, WAF, Secrets Manager, cloud networking, programming in Python or Go, experience with Secrets Management solutions and privileged access management, and a solid SRE/DevOps background. Benefits include a global package with equity, wellbeing benefits, a work-from-home equipment allowance, and an annual Learning & Development stipend, alongside a diverse, collaborative culture at Miro and location-specific benefits; recruitment privacy is observed.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable product teams to integrate and scale AI use cases, providing a robust foundation for responsible AI innovation and fast, world-class features. As a Backend Engineer on this team, you’ll design, develop, and maintain backend services for model training, inference, and experimentation, and build tooling and data pipelines to support AI development and deployment at scale. You’ll contribute to system architecture with a focus on scalability, performance, and maintainability, drive ML Ops, ensure high code quality through testing and automation, and shape technical strategy for Miro’s AI platform. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and CI/CD, observability, and test automation practices, along with knowledge of ML concepts. Miro offers benefits such as equity, wellbeing, equipment allowance, and a learning stipend, emphasizes belonging and inclusion, and notes that applicant data is handled in line with its Recruitment Privacy Policy.

The Renewals team at Miro is a global, diverse group responsible for all subscription renewals and is hiring a Renewals Manager to own relationships with key customers in the DACH region. The role covers end-to-end renewal ownership for Enterprise and Mid-Market clients, working with Account Executives and Customer Success, and maintaining 120-day forecasts and CRM data hygiene while simplifying renewal processes for speed. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; proven churn mitigation in multi-stakeholder enterprise environments; strong negotiation and intellectual honesty; fluency in German and English; and managing 50+ accounts per quarter with a resilient, can-do attitude. Benefits include a global package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) with location-specific variations, along with a culture that emphasizes belonging, collaboration, and inclusion. About Miro: a visual workspace for distributed teams, founded in 2011 with 1,600+ employees in 13 hubs, serving over 100 million users and 250,000 companies, committed to dreaming big, collaborating, and fostering a welcoming, diverse environment, with a Recruitment Privacy Policy in place.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers powered by agentic AI and Miro’s platform. As a Technical Account Manager, you partner with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. You’ll own workflow optimization across Discover–Define–Deliver, advise on integrations and automation, monitor platform health and feature adoption, lead change management for scale, and provide adoption reporting and business outcome analytics to influence strategy and renewal decisions. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency (APIs/integrations/IT ecosystems), proven ability to lead adoption and change management, capability to facilitate executive-level discussions, and native-level Japanese with business English (Japanese market experience advantageous). The role offers global benefits (equity, wellbeing, WFH stipend, learning stipend) and sits within Miro’s diverse, collaborative culture, with a mission to empower teams to create the next big thing; Miro emphasizes belonging and inclusion and has a large user base and global presence.

Miro’s AI team aims to empower go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, making Miro the strategic edge that turns customers’ vision into velocity. The AI Technical Architect will be a trusted advisor and technical lead, guiding strategic customers through discovery, onboarding, and hands-on design and deployment of AI solutions—bridging Customer Success, Product, and Engineering to transform collaboration at scale. Key responsibilities include leading AI-use-case discovery, designing and implementing AI-driven features (templates, agents, summarisation tools, and custom GPT integrations), ensuring data privacy and compliance, coordinating with external platforms (Zapier, Workato, OpenAI, LangChain), influencing product roadmaps, enabling diverse audiences, and developing scalable assets and documentation. Requirements include 6+ years in technical consulting or solution architecture with customer-facing experience, hands-on AI experience (LLMs, prompt engineering, agent frameworks such as AutoGPT/LangChain), familiarity with AI tools/APIs (OpenAI, Hugging Face, Vertex AI), experience with LangChain or similar pipelines, REST API and low-code/no-code integration knowledge, and strong communication, strategic thinking, and privacy-consciousness. What’s in it for you is equity, wellbeing benefits, a work-from-home equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture; Miro is a global visual workspace with a mission to empower teams to create the next big thing, with location-specific benefits detailed on the Global Miro benefits board and recruitment privacy policy.

Miro’s Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and manages Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to tailor global programs to the Japanese market. The role is the primary escalation and decision authority for Japan and contributes to global Professional Services outcomes while evolving programs to reflect regional expectations and growth needs. Responsibilities include people leadership and talent development, setting high standards, coaching practitioners to be trusted advisors, and partnering with People leadership on hiring, performance, and succession. It also owns regional capacity planning and delivery readiness, supports revenue growth through delivery excellence, identifies where global programs require regional adaptation, and collaborates cross-functionally with Sales, Customer Success, Product, and partners while maintaining quality. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners, strong delivery governance and autonomous operation in fast-changing environments, and fluency in English and Japanese; preferred: PS leadership experience in Japan, familiarity with high-touch enterprise delivery, ability to adapt global programs to local needs, and an AI-first mindset; plus details on benefits and company culture.

The Customer Support team at Miro helps customers quickly resolve issues with empathetic, proactive, enterprise-grade service, and the Sydney hub plays a major role in APAC coverage and global support. The role is opening to grow the team in the region (including Japan), offering multilingual support, a comprehensive onboarding, and a hybrid work model with two days per week in the Sydney CBD hub and flexibility to work from home. You will critically analyze and respond to inquiries about using or administering Miro, proactively ensure the stability of major functions with product and engineering, become a Miro expert, and lead or participate in projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS is a major plus), native or JLPT N1-level Japanese with high Keigo and fluent English, strong troubleshooting and communication skills, a proactive customer-journey mindset, and a collaborative, team-player attitude. What’s in it for you is a global benefits package (equity, wellbeing, equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, and the opportunity to contribute to Miro’s mission of empowering teams to create the next big thing, with Recruitment Privacy Policy governing applicant data.

Miro's Source-to-Pay team is a collaborative, fast-moving group responsible for spend management, third-party risk mitigation, and support across Sourcing, Procurement, AP, and T&E, with a culture rooted in continuous learning and growth. The Category Manager role is strategic and results-oriented, serving IT, Marketing, and Professional Services as the go-to partner throughout the full sourcing lifecycle to drive high-impact negotiations and a scalable supplier ecosystem. Key responsibilities include developing category strategies for IT, Marketing, Travel, and Professional Services; leading end-to-end RFP processes; building trusted internal partnerships; negotiating complex terms and SLAs; and collaborating cross-functionally with Legal, Security, Finance to ensure compliant, efficient sourcing. Requirements include proven category management experience in IT, Marketing, or Professional Services; strong negotiation and supplier relationship management; a data-driven analytical mindset; excellent verbal and written communication; and adaptability to fast-paced, multi-time-zone work. Perks include a global benefits package (equity, wellbeing, WFH equipment allowance, L&D stipend), a focus on belonging and diversity, and information about location-specific benefits alongside recruitment privacy policies.

Miro's Cloud Security team is a hybrid security and cloud engineering function embedded in Cloud Engineering & Operations, responsible for security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP. They are hiring a seasoned Site Reliability Engineer to secure a large-scale, rapidly growing AWS/EKS cloud platform, combining SRE skills with cloud security to build automated, reliable, and secure solutions. Responsibilities include designing and maintaining scalable security controls via Infrastructure-as-Code, automating the deployment of WAF, Secrets Management, and Cloud Governance tooling, ensuring the reliability of security services, advising infrastructure teams on security with a Kubernetes focus, and participating in on-call incident response while improving observability. Requirements include extensive Kubernetes administration and security experience, deep expertise in AWS-native security, Terraform and GitHub CI/CD proficiency, strong knowledge of AWS IAM/WAF/Secrets Manager and cloud networking, programming in Python or Go, experience with Secrets Management (HashiCorp Vault, ESO), Privileged Access Management as a plus, and a background in SRE/DevOps. Perks include global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with a diverse, collaborative culture and information about Miro's mission, inclusion efforts, and privacy policies.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI, establishing a robust foundation for AI innovation. The Backend Engineer role involves designing, building, and maintaining backend services for model training, inference, and experimentation, plus tooling and data pipelines to support tens of millions of users. Requirements include 4+ years of backend experience, proficiency with Python, Java, or Kotlin, experience designing scalable services, familiarity with modern AI providers, ML Ops, CI/CD, observability, and a product-focused mindset. Benefits include equity, wellbeing support, a work-from-home equipment allowance, a learning stipend, and a diverse team, with location-specific details available on the benefits board. Miro emphasizes belonging and inclusion, describes its recruitment privacy practices, and invites applicants to learn more about life at Miro through various company channels.

The Renewals team at Miro is a globally distributed group responsible for all subscription renewals and is looking for a Renewals Manager to own the renewal journey for Enterprise and Mid-Market customers in the DACH region. The role requires acting as a T-shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities, driving end-to-end renewals from initiation to close, and maintaining 120-day forecasts with clean CRM data. Requirements include 3+ years in renewals, account management, or SaaS, proven churn mitigation in complex enterprise environments, strong negotiation and intellectual honesty, fluency in German and English, and managing a large book of 50+ accounts per quarter. The position offers global benefits (equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, collaborative culture, with location-specific benefits detailed in Miro’s benefits board. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, founded in 2011, employing more than 1,600 people across 13 hubs, emphasizing belonging, inclusion, and teamwork, and noting that applicant data is handled per the Recruitment Privacy Policy.

Miro's Professional Services team helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, comprising strategic advisors, onboarding experts, and technical account managers who work with customers to transform collaboration and innovation using agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise clients to maximize business value by acting as a fractional strategic advisor who guides workflow optimization, drives AI-powered adoption, and embeds Miro into customers’ innovation operating models. Responsibilities include guiding Discover–Define–Deliver workflows, recommending integration and automation opportunities, monitoring platform health and usage to deepen adoption of core and emerging AI features, and enabling scaling through change management and Centers of Excellence. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, data-driven analytics, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, in a diverse, collaborative culture that aims to empower teams to create the next big thing.

Miro is hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes, aligning with our team’s mission to empower go-to-market efforts and our vision of turning customers’ vision into velocity. In this role you will lead customer discovery sessions, design and implement AI-driven solutions (intelligent templates, agents, summarization tools, and custom GPT integrations), and serve as a trusted advisor on AI solution architecture, data privacy, API usage, and model performance monitoring while guiding onboarding and change management. You’ll bridge Customer Success, Product, and Engineering to influence the roadmap, partner with CS and Account Managers to ensure successful onboarding and measurable adoption, run enablement sessions, and contribute to documentation and scalable assets for repeatable AI engagements. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, and agent frameworks like LangChain or AutoGPT), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), REST APIs and low-code automation, and a strong ability to communicate complex AI concepts to non-technical audiences while prioritizing data privacy and enterprise safety. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging, collaboration, and an inclusive, diverse culture with global opportunities; recruitment privacy is managed in line with policy.

The Senior Manager, Professional Services Delivery – Japan will lead all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversee teams of Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to tailor global programs to the Japanese market. This role is a key global PS contributor and the primary escalation and decision authority for Japan, responsible for evolving programs to reflect local expectations, culture, and growth needs while developing a strong local leadership bench. Key responsibilities include regional capacity planning and delivery readiness, supporting renewals and expansions through delivery excellence, cross-functional collaboration with Sales, Customer Success, and Product, and adapting global programs to regional realities. Required: 8+ years in professional services or enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, ability to operate autonomously in fast-changing environments, and fluency in English and Japanese; Preferred: prior PS leadership in Japan, experience with high-touch enterprise delivery, adapting global programs, and an AI-first mindset. Miro offers a global benefits package, a diverse and inclusive culture, and emphasizes its mission to empower teams, along with information about its recruitment privacy policy.

The Customer Support team's mission is to help customers quickly solve problems and use Miro effectively, delivering high-quality, empathetic service and proactively thinking ahead to solutions while building enterprise-grade support skills. The Sydney team plays a major role in supporting the Asia Pacific region and ensuring global coverage across five hubs through collaborative teamwork to win as a world team. The role is expanding to meet regional demand (including Japan), working with a diverse, multilingual global team to expand support while developing troubleshooting, technical, problem-solving, and communication skills via email, chat, and occasional calls, with a comprehensive onboarding program. Mironeers work in a hybrid model (2 days per week in the Sydney CBD hub) with a preference for candidates living in Sydney to participate in hub activities, though working from home is flexible when needed. Requirements include 1-3 years in customer-facing roles (SaaS a plus), native or JLPT N1 Japanese (with high Keigo proficiency) and fluent English, strong troubleshooting and communication abilities, a proactive, accountable, team-oriented mindset, and the role offers benefits such as equity, wellbeing, equipment allowance, an L&D stipend, plus Miro’s commitment to diversity, inclusion, and recruitment privacy policy.

Miro’s Source-to-Pay (S2P) Team is a collaborative, growth-minded group that helps manage spend, mitigate third-party risk, and provide world-class support across Sourcing, Procurement, Accounts Payable, and Travel & Expenses, serving as the strategic bridge between business needs and a global supplier network while aiming to maximize value, quality, and compliance. The Role is for a strategic Category Manager who will partner with internal units—IT, Marketing, Travel, and Professional Services—to navigate the full sourcing lifecycle, lead high-impact negotiations, and build a supplier ecosystem that scales with Miro’s rapid growth. Key responsibilities include developing and executing category strategy for IT, Marketing, Travel, and Professional Services; leading end-to-end RFPs from requirements through market research to contract execution; building trusted partnerships; master negotiating complex terms and SLAs; and driving continuous, data-informed improvements. Candidates should have proven category management experience in IT, Marketing, or Professional Services, strong negotiation skills, an analytical mindset, excellent communication, and the adaptability to manage multiple priorities across different time zones. Miro offers a global benefits package (equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend) and a diverse, inclusive culture focused on belonging, collaboration, and empowerment, with recruitment privacy policies in place.

Miro’s Cloud Security team is a hybrid function embedded within Cloud Engineering & Operations, handling security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to promote best practices across the cloud infrastructure. The role seeks a seasoned Site Reliability Engineer to secure a large-scale AWS/EKS platform, responsible for the security, reliability, and scalability of core security capabilities and for building automated, secure solutions that enable fast development. Responsibilities include designing and maintaining scalable security controls via Infrastructure-as-Code, automating deployment of tooling like WAF, Secrets Management, and Cloud Governance, ensuring reliability of security services, and acting as a subject-matter expert to improve infrastructure security with a Kubernetes focus, plus on-call incident response and enhanced observability. Requirements cover extensive Kubernetes administration and security in AWS, Terraform and CI/CD (GitHub) proficiency, knowledge of AWS security services (IAM, WAF, Secrets Manager) and cloud networking, programming in Python or Go, experience with Secrets Management (e.g., Vault), and a solid SRE/DevOps background focused on production reliability. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on belonging, collaboration, and a global, diverse team (with location-specific details and recruitment privacy noted).

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases, establishing a robust foundation for responsible and rapid AI innovation across the product. The Backend Engineer role focuses on designing, developing, and maintaining backend services for model training, inference, and experimentation, building tooling for reliability and speed, shaping scalable architecture, and creating data pipelines for AI insights. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, designing scalable services, familiarity with modern AI providers, CI/CD and observability, ML Ops, and knowledge of AI/ML concepts like model training and evaluation metrics. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, and a culture that emphasizes belonging and collaboration. Miro is a visual workspace for distributed teams with over 100 million users and 250,000 companies, founded in 2011 with 1,600+ employees across 13 hubs; the company promotes a diverse and inclusive environment and handles applicants' data under its Recruitment Privacy Policy.

Miro’s Renewals organization is global and handles all subscription renewals, and they’re looking for a Renewals Manager to own relationships with Enterprise and Mid-Market customers in the DACH region. The role requires driving the end-to-end renewal journey from initiation to close, acting as a T-shaped partner across functions, collaborating with Account Executives and Customer Success, maintaining 120-day forecasts, and ruthlessly simplifying renewal processes for high-velocity execution. Qualifications include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex enterprise environments, strong negotiation skills with intellectual honesty, fluency in German and English, and managing a large book of 50+ accounts per quarter. What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on Miro’s benefits board. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, a diverse and inclusive culture focused on collaboration and belonging, and a Recruitment Privacy Policy governing applicant data.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Key responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization via platform health and adoption analytics, and change management and scaling with Centers of Excellence and governance, plus strategic alignment through QBRs and ROI-focused reporting. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency, ability to lead workflow optimization and change management, expertise in analytics, exec-facing facilitation, and native-level Japanese with business English; Japanese market experience is highly advantageous. In return, Miro offers equity, wellbeing benefits, a WFH equipment stipend, learning and development support, and a diverse, inclusive culture, with location-specific benefits available on the Global Miro benefits board.

Miro is hiring an AI Technical Architect to support strategic customers in designing and deploying AI solutions that elevate collaboration and deliver measurable business value, serving as a trusted advisor and technical lead from discovery through onboarding and implementation. The role requires leading customer discovery on AI use cases, data sources, and automation opportunities; designing and implementing AI-driven features (templates, agents, summarization, and custom GPT integrations); and guiding AI solution architecture with attention to data privacy, API usage, and model performance monitoring. You’ll bridge Product, Engineering, and Customer Success to influence the roadmap, enable successful onboarding and adoption, run enablement sessions for diverse audiences, and develop scalable assets and documentation for repeatable AI engagements. Requirements include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs, prompt engineering, and agent frameworks; familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI); experience designing AI agents/workflows with LangChain, CrewAI, or AutoGPT; REST APIs and low-code/no-code automation are a plus; and strong communication, strategic, privacy, and safety focus. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging, diversity, and inclusion with resources about life at Miro and recruitment privacy policy.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy to tailor global programs to Japanese market expectations. Key duties include people leadership and talent development, setting high engagement standards, capacity planning and delivery readiness, supporting renewals and expansion, and serving as the primary escalation and decision authority for Japan, while collaborating closely with Sales, Customer Success, Product, and partners. In the first 6–12 months, success means trusted, stable delivery across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, and strong alignment with Sales and CS. Required experience includes 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven leadership of senior practitioners, strong governance and escalation skills, autonomous work in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan, familiarity with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset. The role sits within Miro’s mission to empower teams, emphasizing a diverse, inclusive culture with global benefits, learning opportunities, and a Recruitment Privacy Policy governing applicant data.

The Customer Support team at Miro aims to help customers solve problems quickly with empathetic, proactive service and deliver enterprise-grade support across the Asia Pacific region from the Sydney hub. The role is expanding to cover the Japan market and offers a diverse, language-inclusive environment with native/JLPT N1-level Japanese and English, plus a hybrid work model with two days per week in the Sydney CBD hub. You will analyze and respond to inquiries about using or administering Miro, proactively ensure the stability of major functions with product and engineering, become a daily product expert, and lead cross-functional projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS is a major plus), bilingual Japanese N1 and fluent English, strong troubleshooting, proactive mindset, accountability, and teamwork. Perks include global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a culture that emphasizes belonging, diversity, collaboration, and a Recruitment Privacy Policy for applicants.

Miro’s Source-to-Pay (S2P) Team is a collaborative, growth-minded group that manages spend, mitigates third-party risk, and provides world-class support across Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and the global supplier network to fuel innovation while upholding quality and compliance. The Role of Category Manager is to be the strategic partner for IT, Marketing, Travel, and Professional Services, leading end-to-end sourcing, high-impact negotiations, and building a scalable supplier ecosystem aligned with Miro’s rapid growth. You’ll develop comprehensive category strategies, own the full RFP process from requirements to contract execution, build strategic partnerships with internal stakeholders, and drive continuous improvement and data-driven, cross-functional alignment with Legal, Security, Finance, and others. You’ll need proven category management experience in IT/Marketing/Professional Services, strong negotiation skills, an analytical mindset to identify savings, exceptional communication to influence across levels, and adaptability to a fast-paced, multi-timezone environment. Perks include a global benefits package with equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture; Miro is a visual workspace for innovation with a mission to empower teams, and it highlights its recruitment privacy policy and global presence.

GitLab is an intelligent DevSecOps orchestration platform used by more than 50 million registered users and trusted by over 50% of the Fortune 100, with AI as a core productivity multiplier and a high-performance, inclusive culture. The Strategic Account Executive for Digital Natives (India) will drive GitLab’s growth by helping digital-native organizations adopt and expand their use of the AI-powered DevSecOps platform, focusing on large, complex enterprise accounts, modernization, and pipeline-to-Net ARR achievement. You’ll lead and grow the largest Digital Native prospects across your territory, manage the full enterprise sales cycle, coordinate cross-functional teams, maintain detailed account plans, forecast, and serve as the voice of the customer to shape product and strategy. Requirements include deep experience in complex B2B software sales to enterprise customers (ideally in DevSecOps or related SaaS), the ability to prospect and close, a strong understanding of CI/CD and cloud modernization, stakeholder management, and the ability to work autonomously in a remote environment. GitLab offers benefits such as flexible PTO, equity/stock purchase options, a Growth and Development Fund, parental leave, and home office support, and emphasizes equal opportunity with an inclusive hiring approach, including location eligibility and privacy considerations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, and security/compliance while accelerating digital transformation, with 50M+ registered users and over 50% of the Fortune 100 trusting GitLab; AI is embedded as a core productivity multiplier across the team. The Senior Professional Services Technical Architect will be a key technical leader guiding customers through end-to-end engagements in the Americas, translating business and technical requirements into reusable deliverables and serving as a trusted advisor. Projects include delivering high-level architectures for complex GitLab implementations, leading large migrations to GitLab, designing on‑premises and cloud deployments with Terraform and Ansible, and providing DevSecOps consulting plus AI-assisted development using GitLab Duo, along with creating delivery kits, runbooks, and training materials. You should have progressive experience delivering complex customer-facing engagements, the ability to design scalable GitLab architectures across on‑prem and cloud environments, lead cross-functional teams, and possess hands-on infrastructure-as-code and migration tooling skills, strong communication, remote-work adaptability, and up to 50% travel, with knowledge of DORA metrics a plus. The team emphasizes asynchronous collaboration across Professional Services, with a US base salary range of $13,050–$278,640, plus benefits such as flexible PTO, equity, parental leave, and development funds, and GitLab remains an equal opportunity employer with location eligibility and recruitment/privacy policies in place.

GitLab presents itself as an AI-powered DevSecOps platform with a high-performance, inclusive culture that encourages AI-driven productivity across all roles. The Senior Analytics & Insights Analyst on the Finance team will turn complex data into clear, actionable insights using SQL and BI tools, collaborating with Finance, Sales, Marketing, and Product to support data-driven decisions and create cross-functional dashboards. Responsibilities include framing data questions with stakeholders, analyzing cross-functional datasets for trends and opportunities, supporting earnings call prep and executive priorities, maintaining dashboards, ensuring data quality, and presenting analyses clearly to non-technical audiences. Qualifications include experience in a similar B2B SaaS analytics role focused on finance or revenue, proficiency with SQL and Tableau, the ability to translate ambiguous data into structured insights, and strong communication in a fast-paced, asynchronous environment, with openness to diverse backgrounds. The role is remote (US-based) with a salary range of $90,700–$194,400, plus benefits such as flexible PTO, equity, parental leave, and home office support, and GitLab emphasizes equal opportunity and non-discrimination.

GitLab is an intelligent DevSecOps orchestration platform trusted by over 50 million users and more than half of the Fortune 100, with a culture that emphasizes AI-driven productivity and continuous knowledge sharing. As a Salesforce Engineering Manager, you’ll lead the architectural vision and technical roadmap for GitLab’s Salesforce platform and integrated go-to-market applications, mentoring Salesforce engineers and partnering with Sales, Marketing, Customer Experience, and Operations to translate business needs into a prioritized backlog. You will balance long-term platform health with near-term business needs, drive operational excellence through sprint planning and delivery discipline, and champion AI-native solutions across operations, GTM systems, and engineering workflows. Requirements include 7+ years of Salesforce development/architecture experience, 2+ years of leading technical teams, proficiency in Apex, Lightning Web Components, Visualforce, and SOQL, strong Salesforce DevOps know-how (Git, CI/CD, release management), experience with iPaaS integrations, and excellent communication in a remote environment with a focus on AI-enabled efficiency. The role is part of the Enterprise Applications team (supporting Salesforce, ServiceNow, Zuora, NetSuite, and more), is fully remote across regions, and GitLab offers flexible benefits and a commitment to equal opportunity and accommodations.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, security, and digital transformation, with over 50 million users and substantial Fortune 100 trust. The company emphasizes AI as a core productivity multiplier and a high-performance culture where AI is integrated into daily workflows. The New Business Account Executive role in APAC focuses on acquiring new logos, building a greenfield APAC territory, owning the full sales cycle from outreach to close, and driving Net ARR through proactive prospecting and multi-stakeholder engagements. Candidates should have B2B SaaS sales experience with complex enterprise cycles, familiarity with MEDDPICC and modern sales tools, strong discovery and storytelling skills, and the ability to operate in a remote, fast-paced environment. GitLab supports a fully remote, globally distributed team, offers generous benefits, and is an equal opportunity employer with a recruitment/privacy policy, encouraging applicants from diverse backgrounds even if they don’t meet every qualification.

GitLab is an AI-powered DevSecOps platform that increases developer productivity, operational efficiency, and security, accelerating digital transformation for organizations. It has over 50 million registered users and counts a large portion of the Fortune 100 among its customers, with AI embedded into daily workflows to drive innovation and impact within a high-performance, inclusive culture. The New Business Account Executive - Korea role will own a greenfield APAC territory, focus on acquiring new logos, expanding market presence, and guiding prospects through early evaluations of GitLab’s platform to build sustainable Net ARR. Responsibilities include owning the full sales cycle from prospecting to close, maintaining a healthy pipeline through outbound outreach and 3–5 daily discovery meetings with senior stakeholders, navigating multi-stakeholder C-level buying, and coordinating with Solutions Architecture and Customer Success on evaluations and POCs while applying MEDDPICC and the Command of the Message. The position operates within a fully remote APAC New Business Sales team that values transparency and collaboration, with benefits including flexible PTO, equity, parental leave, home-office support, and a strong commitment to equal opportunity and inclusive practices.

GitLab is an intelligent orchestration platform for DevSecOps used by over 50 million registered users and many Fortune 100 companies, with AI embedded as a core productivity multiplier to accelerate software delivery. The company promotes a high-performance, inclusive culture where careers accelerate, innovation flourishes, and every voice is valued. The Manager, Global Sales Development Operations role focuses on making outbound pipeline generation more consistent, measurable, and scalable by improving tools, processes, and adoption across sales development teams. Responsibilities include evaluating and integrating the sales development stack (Salesforce, Outreach, Cognism, ZoomInfo, Chorus, Sales Navigator, and others), establishing workflows and playbooks, and driving adoption and handoffs to improve SAOs. GitLab is remote with flexible benefits, equity, growth funds, and a US salary range of $92,400–$122,000, plus location-based hiring guidelines and a commitment to equal opportunity employment.

GitLab is an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, and security/compliance while accelerating digital transformation, with over 50 million users and more than half of the Fortune 100 trusting GitLab; AI is embedded as a core productivity multiplier in the company culture. The Lead Product Marketing Manager for Pricing and Packaging will bridge pricing strategy with sales execution, translating pricing and packaging into clear narratives, enablement tools, and practical guidance to help teams discuss value across self-serve, sales-assisted, and enterprise segments. In the first year, you’ll build comprehensive pricing enablement, develop competitive pricing narratives, create ROI and total cost of ownership assets, and drive launch readiness for pricing updates, including playbooks, deal guides, and objection-handling frameworks. The role requires experience leading pricing and packaging PMM for B2B SaaS or enterprise software, the ability to translation pricing changes into repeatable sales motions, cross-functional collaboration with product, finance, and revenue operations, and a data-informed approach to pricing messaging within a remote environment. The position sits within GitLab’s solutions product marketing team, and GitLab offers remote, cross-regional collaboration, a US base salary range of $139,200–$235,200 plus incentives, plus benefits and equity, along with a commitment to equal opportunity and accommodations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with over 50 million users and trust from more than half of the Fortune 100. The company treats AI as a core productivity multiplier and expects all team members to integrate AI into daily workflows, fostering a high-performance, inclusive culture where every voice is valued. The text describes a remote-global role in the Ecosystem organization focused on coordinating with field sales, mapping territories, identifying joint opportunities with strategic partners, and contributing to quarterly business reviews and annual planning. Requirements include experience selling software development tools and open source solutions in B2B partnerships, strong communication skills, native German language ability, willingness to travel up to 50%, and familiarity with GitLab and Salesforce, with an emphasis that interest from candidates with diverse backgrounds is welcome and not all qualifications must be met. GitLab offers benefits such as flexible paid time off, equity plans, parental leave, home office support, and development resources, and it affirms equal opportunity employment with comprehensive privacy protections and accommodations for disabilities.

GitLab is the intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with more than 50 million users and over 50% of the Fortune 100 trusting GitLab, and AI embedded as a core productivity multiplier. The company fosters a high-performance, values-driven culture characterized by continuous knowledge exchange, enabling team members to reach their full potential while collaborating with industry leaders to solve complex problems and co-create the future of software development. The Customer Success Management (CSM) team focuses on align, enable, and expand by aligning with customers’ desired outcomes, enabling them on existing use cases, and expanding into additional use cases to ensure ongoing ROI, while serving as a liaison between the customer and the GitLab ecosystem. The CSM role involves turning pre-sales plans into actionable objectives, knowing the GitLab platform and best practices, guiding the customer journey and future adoption, owning a book of assigned customers to increase adoption and retention, collaborating with Support and Product Management as needed, and staying current on GitLab releases; requirements include knowledge of Git and branching strategies, SDLC/CI/CD/DevSecOps, prior CS experience, strong communication and project management skills, willingness to travel, and fluency in Arabic. GitLab offers benefits such as Flexible Paid Time Off, equity and employee stock purchase plans, growth funds, parental leave, and home office support, supports remote global hiring with an equal opportunity and inclusion policy, and provides recruitment privacy and accommodation options during hiring.

Deviniti is hiring an Atlassian Support Engineer to join the AS Support team for 1st and 2nd line support of Atlassian tools, fully remote and full-time, with Polish and English language requirements. The AS Support team consists of three members—a Team Leader, a Senior Atlassian Support Engineer, and an Atlassian Support Engineer—who meet daily and weekly to coordinate work and development. You will resolve incidents and requests via Jira Service Management, coordinate with 3rd line support, collect requirements, prioritize tasks, update issues, support Jira/Confluence/Bitbucket, assist Sales, and conduct trainings. Requirements include practical Atlassian product knowledge (user and admin), ScriptRunner and Groovy scripting experience, hosting knowledge, prior customer support, fluent Polish and English (B2+), and strong teamwork and SLA discipline; nice-to-haves include ITIL/ACP, Bitbucket, and Linux basics. Benefits include wellbeing programs, career development via Udemy for Business, Officevibe for feedback culture, flexible hours and remote work plus hobby groups, CSR through Deviniti Cares, and a four-stage recruitment process led by Ewelina.

Deviniti is seeking a remote, full-time Atlassian Support Engineer with scripting, helpdesk, Jira administration, and fluent Polish and English. The AS Support team (Team Leader, Senior Atlassian Engineer, and Atlassian Support Engineer) handles 1st/2nd line support for clients using Atlassian tools under defined SLAs. The role involves handling 1st/2nd line Jira Service Management incidents, coordinating with 3rd line, gathering requirements, prioritizing tasks, updating issues, and supporting Jira/Confluence/Bitbucket, plus training customers and assisting Sales. Required skills include practical Atlassian product knowledge, ScriptRunner and Groovy scripting, hosting knowledge, prior customer support experience, and fluency in Polish and English (min B2); desirable traits include meticulousness, teamwork, strong communication, and translating business needs into technical requirements; nice-to-haves include ITIL/ACP, Bitbucket, and Linux basics. Deviniti emphasizes well-being, skill development, flexible remote work with hobby groups, CSR via Deviniti Cares, and a four-stage recruitment process guided by Ewelina; more information is available on the company site, which also notes whistleblower protections.

Deviniti is seeking a Senior Account Executive to join its Atlassian Sales team, focusing on consultative sales of licenses and services for Atlassian users worldwide, and positioning the company as the largest Atlassian partner in the CEE region with global reach. The role involves actively acquiring IT services clients globally, cross-selling Atlassian licenses and Deviniti products, preparing sales materials, supporting pre-sales, handling inbound leads, and maintaining progress in a CRM. Candidates should have at least 5 years of B2B IT sales (enterprise preferred), strong prospecting and relationship-building skills, English and Polish at C1, and a consultative selling mindset; nice-to-have experience with Atlassian tools or alternatives like ServiceNow or Azure. Deviniti emphasizes wellbeing, career development through Udemy and trainings, a culture of constructive feedback via Officevibe, flexible remote work with hobby groups, and CSR through its Deviniti Cares program with employee-influenced charity budgeting. The recruitment process comprises four stages—CV screening, a 30-minute phone interview, an online interview with the team, and a final decision about two weeks later—with Ewelina guiding applicants, and more information available on the company site and social channels; whistleblower protection is in place.

Deviniti is hiring a full-time Atlassian Cloud Migration Specialist for remote work, focusing on data migrations of Atlassian products to the cloud, with a stack including Linux, Postgres/MSSQL/MySQL/Oracle, environment setup, and Jira/Confluence administration, and English at B2/C1 level. The role is part of the Atlassian DevOps team and involves migrating environments to the cloud, installing/upgrading apps, administering Atlassian tools, managing server infrastructure, gathering client requirements, and supporting sales and customers. You will join a largely remote team (Team Lead, Atlassian Expert, two Administrators, and an Engineer) that occasionally participates in on-site integration events and collaborates with the development team building Jira extensions. Required skills include Atlassian cloud migrations, Linux proficiency, knowledge of at least one database, and admin experience with Jira/Confluence/Bamboo/Bitbucket; Windows, AWS/Azure, scripting, and certifications are a plus. Deviniti emphasizes wellbeing, skill development through Udemy and trainings, a feedback-driven culture, flexible work with hobby groups, CSR initiatives, and a four-stage recruitment process (CV screening, phone interview, online interview, and a final decision about two weeks after).

Deviniti is hiring an Account Executive to join the Monday.com team in the Revenue unit, focusing on global B2B licenses and IT services with full-time remote work and fluent Polish and advanced English. The team consists of the Director of Sales, a Team Leader, one Account Executive, two Account Managers, and four Customer Success Managers, and they sell monday.com licenses as part of a platinum partnership in CEE, providing advice, training, and integration support. Your responsibilities include managing qualified leads from demo to sale, building relationships with key stakeholders, training clients on monday.com, staying updated on new features, and acting as an escalation point for commercial issues while maintaining knowledge of Deviniti's full offering. Requirements include about three years of B2B IT sales experience, strong negotiation and IT industry knowledge, fluent Polish and advanced English, and a team-oriented mindset; valued traits include proactive attitude, strong communication, responsibility, plus benefits like wellbeing programs, Udemy for Business, Officevibe, flexible hours, hobby groups, and the CSR program Deviniti Cares. The recruitment process has four stages: CV screening, a 30-minute phone interview, an online interview with the recruiter and team leader (with a possible second meeting), and a final decision about two weeks after the interview; Iza will guide you through it, and more information is available on the company's site or social pages.

Deviniti is seeking a Senior IT Project Manager in Wrocław or nearby for a full-time, hybrid role, requiring about 8 years of IT PM experience, experience managing corporate projects and technical teams, and English at least B2/C1. You will join a competency team of about seven PMs within the Application Development Unit (~80 people) and lead a project team of around 15 developers, analysts, and testers, handling planning, delivery, client development, and mentoring. Responsibilities include defining project scope and schedule, managing risks, creating comprehensive documentation, monitoring progress, and reporting to stakeholders, while ensuring quality and alignment with industry standards on a single client project. Benefits emphasize well-being and development (Mindgram, running with a coach, Udemy for Business, internal/external trainings), flexible/hybrid work with occasional office visits a few times per month, hobby groups, and a CSR program (Deviniti Cares) with a quarterly charity budget. The recruitment process comprises five steps: CV screening, a 30-minute phone interview, an online interview with Wiola and the Head of Department, a second onsite meeting in Wrocław with senior leaders, and a final decision about two weeks after the last interview; more details and company info are available on the website and social channels, and there is a whistleblower protection policy.

Deviniti is seeking a Senior Product Manager for a remote, full-time role in a 10-person Productivity team focused on Dynamic Forms for Jira within the Atlassian Apps Unit. The team serves roughly 10,000 customers worldwide, from mid-sized companies to Fortune 500, with a focus on ITSM and Jira Service Management. You will define the product vision, strategy, and ITSM roadmap, conduct user research, analyze market and technology trends, prioritize the backlog, and collaborate with engineering, UX, analytics, marketing, implementation, and sales. You will co-own Dynamic Forms for Jira, design and run experiments and MVPs, support go-to-market processes, monitor KPIs, mentor junior PMs, and drive data-driven decisions using analytics tools and experimentation frameworks. Requirements include several years of B2B/SaaS PM experience, strong analytics and discovery-tool skills, knowledge of experimentation and prioritization frameworks, Atlassian tooling, and English at least B2+, plus benefits like Mindgram, Udemy for Business, Officevibe, flexible hours and CSR; recruitment consists of six stages guided by Magda.

Deviniti is hiring a Senior Product Manager for its Atlassian Apps Unit, focusing on ITSM and Dynamic Forms for Jira, with a full-time remote role and English at B2+/C1. You’ll join a 10-person, self-organizing Productivity team that prioritizes experimentation and end-to-end development (0→1), co-owning projects like Dynamic Forms for Jira. Responsibilities include defining product vision and roadmap, conducting user research with large organizations, data-driven prioritization, cross-functional collaboration, running experiments and MVPs, supporting GTM, and KPI-based decision making. Requirements include several years of experience as a B2B/SaaS PM, strong analytics tool skills, discovery/experimentation knowledge, prioritization methods, familiarity with Jira/Confluence, and English at least B2+; nice-to-haves include Atlassian Marketplace experience and enterprise IT familiarity. Deviniti emphasizes wellbeing, learning, feedback culture, flexible hours, hobby groups, CSR via Deviniti Cares, and a 6-stage recruitment process guided by Magda; more details are available on their site.

Deviniti is hiring a Head of Growth to lead the transformation of its nearly 100-person product organization from Product-Led Growth to Sales-Led Growth, with a focus on enterprise clients and scalable monetization. The role is remote-first with occasional on-site meetings in Wrocław and will work with a team of 2 Customer Success professionals and 9 Support specialists who manage client operations for their SaaS and Atlassian Marketplace apps, feeding customer feedback directly into the product roadmap. Responsibilities include designing and executing an enterprise growth strategy, guiding the migration from Data Center to Cloud, building cross-sell and expansion programs for 7,000+ customers, and transforming Customer Success and Support into proactive, revenue-aware functions. Requirements include a proven track record scaling international Enterprise SaaS, experience in a Sales-Led Growth model and migrations, fluent English, monetization design skills, and a data-driven approach; Atlassian ecosystem experience and ITSM knowledge are considered a plus. The company emphasizes wellbeing, learning, feedback culture, flexible work, CSR, privacy policy and whistleblower protections, and a four-stage recruitment process guided by Ewelina.

Deviniti is hiring a full-time Customer Success Manager for its monday.com team (within the Partner Products Department) to manage a portfolio of key clients, drive adoption of solutions on the monday.com platform, and optimize processes, with remote/hybrid work and required SaaS/CRM implementation experience plus Polish and English at B2/C1. The role sits in the Revenue unit and involves global sales of partner licenses, Deviniti products, and IT services, working closely with the Head of Project, Account Executive/Management/CSM/Implementation teams, and supported by Demand Generation marketing. Responsibilities include onboarding/training new clients, supporting Account Management in portfolio growth, coordinating projects for client growth, building multi-level relationships, creating Account Plans to maintain satisfaction and retention, advising on best practices, planning meetings, maintaining client documentation, delivering webinars/case studies, and staying current with monday.com changes to train others. Requirements cover fluent Polish and English (B2/C1), at least 3 years’ experience implementing SaaS tools for B2B clients, strong workflow optimization and CSM process knowledge, experience diagnosing client needs, and industry experience in marketing, manufacturing, PMO, CRM, and renewable energy, with nice-to-haves including Make/Zapier integrations and familiarity with monday.com; teamwork and value-based negotiation skills are also valued. Benefits include wellness and development programs (Mindgram, in-house coach, Udemy for Business), flexible work and hobby groups, CSR through Deviniti Cares, and a four-stage recruitment process (CV screening, phone interview, online interview with the team leader, and final decision about two weeks later), plus whistleblower protection and links to learn more.

Deviniti is hiring a full-time, remote/hybrid Customer Success Manager for its monday.com team, focused on managing a portfolio of key clients, driving adoption of implemented solutions, and optimizing processes on the monday.com platform. You will onboard and train new clients, support Account Management in growing the client portfolio, coordinate planned growth projects, build multi-level client relationships, and develop Account Plans to maintain satisfaction, increase retention, and boost adoption. Requirements include fluent Polish and English (B2/C1), at least 3 years’ experience implementing SaaS tools for B2B clients (ERP/CRM/WMS/PM), strong workflow optimization and CSM skills, and industry experience in marketing, manufacturing, PMO, CRM, or renewable energy; nice-to-haves include Make/Zapier integrations, knowledge of monday.com, and broad SaaS market knowledge; teamwork and strong negotiation and interpersonal skills are valued. The role is supported by a cross-functional team and culture that emphasizes well-being (Mindgram, company coach-led activities), skill development (Udemy for Business and internal trainings), feedback and recognition (Officevibe), and flexible work with hobby groups and CSR through the Deviniti Cares program. The recruitment process consists of four stages: CV screening, a 30-minute phone interview, an online interview with the recruiter and team leader, and a final decision about two weeks after the interview; further company information and social links are available online, with whistleblower protections and a privacy policy in place.

Deviniti is hiring an AI Engineer (remote, full-time) to join an AI-focused team building advanced enterprise projects in regulated environments, with a project scope including claims management, video content analysis, data anonymization, intelligent chatbots, and personalized recommendations. The role requires at least 5 years of production-grade Python experience (FastAPI and asynchronous programming), GenAI/LLMs with RAG and tools like LangChain or LlamaIndex, familiarity with Azure OpenAI/AWS Bedrock/OpenAI, databases such as PostgreSQL and vector stores (pgvector or Qdrant), Elasticsearch/OpenSearch, Docker/Kubernetes, CI/CD, OIDC/OAuth2, observability, GDPR/data security, and English at least B2. Responsibilities include designing GenAI-based applications and agentic workflows, building FastAPI APIs/services, data pipelines (chunking, embeddings, indexing, hybrid search, reranking), model evaluation and monitoring, implementing guardrails (content filtering, PII redaction), integrating with client systems via ESB/REST/gRPC, ensuring observability, maintaining documentation, participating in code reviews, making end-to-end architectural decisions, mentoring teammates, and leading client workshops. Nice-to-have skills include orchestration tools (LangGraph, RAGFlow, Dify, n8n, Temporal), MLOps tools (MLflow, W&B), OpenShift/Helm/Terraform/Keycloak, RabbitMQ and gRPC, frontend basics (TypeScript/Next.js), experience in regulated industries, and familiarity with ISO/27001, ISO 42001, SOC 2 principles; the company values ownership, proactive learning, teamwork, and strong communication. Benefits and process: flexible remote work, well-being programs and a coach-led activity initiative, ongoing skill development via Udemy and internal/external training, a constructive feedback culture, CSR through Deviniti Cares, and a four-stage recruitment process (CV screening, phone interview, online interview with the team, and a final decision in about two weeks) guided by Patrycja, with more details on the company site and social channels.

Join Deviniti as a Senior Business Analyst in the Analysis and UX Team (AUX) within the Application Development unit; work remotely in a 7-person team, using Jira and Confluence on varied projects, including long-term assignments and parallel product work, with involvement in presales. You will comprehensively identify client business needs, gather and analyze requirements, prepare functional and non-functional specs, model processes, assess feasibility, run stakeholder workshops, work with development teams to deliver requirements, maintain project documentation, and support pre-sales activities. Requirements include a minimum of 4 years IT analysis experience, experience with corporate clients, ability to model processes (UML/BPMN), write User Stories and Use Cases, knowledge of software development techniques and solution architecture, fluent English (C1), and willingness to work in agile and waterfall; nice-to-haves include offer analyses, prompt engineering/AI usage, system architecture modeling, and international project experience. The role offers autonomy, flexible project approaches, continuous learning via Udemy for Business, well-being support (Mindgram) and coaching, a culture of constructive feedback, remote work freedom with flexible hours, and active hobby groups plus CSR through Deviniti Cares. The recruitment process comprises four stages: CV screening, a 30-minute phone interview, an online interview (about 1 hour), and a final decision around two weeks after the interview; additional company information is available on the website and social channels, with whistleblower protection and privacy policy in place.

Deviniti is hiring a Senior Business Analyst to join the Analysis and UX Team within the Application Development unit, working on a corporate asset management system with full-time hours, remote work, and two weeks on-site in Qatar roughly once a month (Sunday–Thursday schedule). The role uses Jira and Confluence and sits in a seven-member AUX team (Team Manager, four Business Analysts, two UX Designers) supporting multiple web and mobile projects. You will identify business needs, gather and analyze requirements, prepare functional and non-functional specs, model processes (UML/BPMN), translate requirements into app functionalities, run workshops, collaborate with developers, maintain project docs, and assist in pre-sales, with regular travel to Qatar. Requirements include at least four years of IT analysis experience, experience with corporate clients, proficiency in agile and waterfall, process modeling, user stories and use cases, fluent English (C1), with desirable extras like experience in offer analyses, AI-related techniques, system architecture modeling, and international client projects; strong communication and prioritization skills are valued. The company offers well-being and development programs (Mindgram, coach-led activities, Udemy for Business, trainings), a culture of feedback (Officevibe), flexible hours and hobby groups, CSR initiatives via Deviniti Cares, and a structured recruitment process (CV screening, phone interview, online interview, final decision in about two weeks) guided by Magda, along with whistleblower protection and privacy policy.

Deviniti is hiring a Senior/Lead Flutter Developer for remote, full-time, minimum six-month fixed-term contract, as part of a Mobile Team of six Flutter developers working on fintech and e-commerce mobile projects. Responsibilities include application design with UX/analysts, building the app structure, implementing features, writing unit tests, code reviews, deployment to App Store/Google Play, and coordinating with the client while organizing the team according to project needs. Requirements include at least five years of mobile app experience (2.5+ years with Flutter), strong Flutter/Dart skills, experience with Bloc, Freezed, get_it, go_router, large-app state management, functional programming (fpdart/dartz), dependency injection, testing, and common patterns like Repository/UseCase/Factory, plus proficient Git workflows. Benefits cover well-being programs, fitness and mindfulness support, career development through Udemy for Business and trainings, a feedback-driven culture, flexible work-from-home options and hobby groups, CSR through Deviniti Cares, and a whistleblower protection policy. The recruitment process includes CV screening, a 30-minute phone interview, a ~1-hour online interview with the recruiter and team, and a final decision about two weeks after the interview, with more company information available on the website and social channels.

Technical Account Managers act as an extension of customers, partnering with agents, admins, IT teams, CX Directors and Executives to craft strategies that drive customer and employee experience, while guiding methodologies for implementation rather than performing the implementations themselves. They begin by understanding the customer’s business strategy and, with Zendesk Success and Account Executives, analyze how the product is used across use-cases, configurations, integrations and apps. The role is hybrid, offering remote work with a weekly in-office presence to balance collaboration and perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering Zendesk capability demos for quick wins, owning the Premier Enterprise offering with a Customer Technical Roadmap, conducting operational reviews, coordinating Zendesk resources, ensuring robust issue-resolution plans, and voicing the customer’s needs to Zendesk product teams. Requirements include fluent English, excellent communication and presentation skills, knowledge of CX products (ideally Zendesk), SaaS implementations and API/workflows experience, 5+ years of technical experience, a proactive, collaborative, customer-facing background as a technical lead, and the ability to thrive in a matrix environment, with Zendesk highlighting a hybrid, inclusive culture that emphasizes diversity, equal opportunity, AI screening, and accommodations for disabilities, managed by the hiring manager.

Zendesk is hiring a Senior Product Designer for the Knowledge team to define a systems-oriented vision for a best-in-class knowledge platform that powers AI-driven self-service and rethinks the Help Center for the AI era, collaborating with product managers, engineers, content designers, and researchers. The role emphasizes designing end-to-end experiences, including interaction models, flows, wireframes, and high-fidelity mockups, and involves presenting and defending design solutions to partners and senior executives. You will work primarily with teams in Poland, Denmark, and Portugal, with distributed colleagues across EMEA, AMER, and APAC. Requirements include 5+ years of SaaS design, 2+ years in designing Content Management Software or integration systems, experience with LLM integrations and AI feature workflows, and the ability to operate in a technical environment with rapid prototyping. Benefits include ownership of projects, flexible hybrid work, growth opportunities, and Zendesk’s commitment to diversity and inclusion; applicants must submit a portfolio link, and AI may be used to screen applications with accommodations available upon request.

- The Senior Incident Manager at Zendesk acts as Incident Commander, coordinating response to Severity 1–4 incidents within their region, supporting Severity 0, participating in on-call rotations, and driving down Median Time to Respond through analysis and improvements. - They drive data analysis to identify reliability improvements, shepherd Proactive Problem Management, contribute to incident management reporting, and ensure documentation and training remain up to date while mentoring other Incident Managers. - During incidents they run the response, create and maintain incident documentation, coordinate logistics, and ensure detailed, timely communications with customer-facing teams. - After incidents they draft reports, facilitate post-mortems, manage remediation items, prioritize remediation, keep related projects moving, and perform deeper root cause analysis for high-severity cross-team incidents. - Qualifications include 5+ years in SaaS or hosted provider environments with ITIL incident/problem management expertise, a BS/BA, strong communication skills, understanding of software development and SaaS architecture; the US base salary range is $145k–$217k with potential bonuses or benefits, and Zendesk emphasizes inclusive, hybrid work and equal opportunity with accommodations.

Zendesk is hiring an Inbound Sales Development Representative to join its Sales team and qualify leads for a fast-paced SaaS environment. Responsibilities include promptly following up on leads (trial, demo, contact form), conducting qualification calls, creating opportunities in Salesforce, and scheduling meetings with Account Executives, while promoting a positive team atmosphere and hitting weekly/monthly quotas. Requirements focus on active listening, multitasking and time management, excellent verbal and written communication, adaptability to change, a passion for sales and technology, and being a goal-oriented team player. Desired qualifications include a bachelor’s degree, transferable sales or customer-facing experience, and a history of meeting monthly targets. Compensation features an hourly OTE of $32.69-$49.04 with a 70/30 base/commission split (plus potential bonuses/benefits), plus a hybrid work arrangement requiring some in-office presence; Zendesk also stresses diversity and inclusion, AI screening, and accommodations as needed.

Zendesk is seeking an SMB Account Executive with B2B SaaS sales experience to grow the SMB base by pursuing new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. Responsibilities include driving top-line growth through new customer acquisition and account expansion, nurturing relationships for high satisfaction and retention, cross-selling to existing customers, using data and adoption history to prospect and retain, articulating Zendesk’s benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts while exceeding goals. Qualifications include a BA/BS or equivalent, at least 2 years of B2B/SaaS sales or solution engineering experience with a proven track record of exceeding targets, experience managing multi-level customer relationships, strong presentation, negotiation, and closing skills, solid prospecting abilities, an entrepreneurial mindset, industry knowledge, excellent organizational and multitasking skills, territory planning experience, and familiarity with Salesforce and Clari. The role adopts a Hybrid work model with partial in-office requirements (schedule set by the manager) to foster connection and collaboration while providing remote flexibility, reflecting Zendesk’s focus on delivering exceptional customer experiences and human connections. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI screening may be used in candidate evaluation; accommodations for applicants with disabilities or disabled veterans are available upon request.

- Atlassian offers flexible work options and can hire in any country where it has a legal entity. - The role reports to the Head of Teamwork Collection Finance and seeks a seasoned finance professional to drive financial strategy and AI monetization for the Teamwork Collection in partnership with executive leadership. - It is a business-critical position that collaborates with the executive team and cross-functional leaders across Product, Engineering, Finance, and Sales to provide thought leadership and align financial goals with Atlassian’s strategic vision. - Responsibilities include co-designing pricing, packaging, and monetization models for the Teamwork Collection (Jira, Confluence, Loom) and delivering integrated end-to-end financial planning to drive long-term top-line and bottom-line growth. - The role supports Atlassian’s path to $10 billion in revenue and sustained GAAP profitability, contributing to the Work Management portfolio and key transformations such as Enterprise Cloud, AI, and System of Work.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally wherever it has a legal entity. - The role reports to the Head of Teamwork Collection finance and seeks a seasoned finance professional to drive financial strategy for the Teamwork Collection, including AI monetization, in partnership with executive leadership and aligned with Atlassian’s strategic vision. - You will work with executives across Product, Engineering, Finance, and Sales to develop and communicate financial priorities and to shape pricing and packaging for the Teamwork Collection suite (Jira, Confluence, Loom), including long-term AI monetization strategies. - Atlassian aims for $10 billion in revenue and sustained GAAP profitability, and this role is crucial to achieving milestones across the Work Management portfolio and company-wide transformations such as Enterprise Cloud, AI, and System of Work. - Responsibilities include driving financial strategy and end-to-end planning, monitoring market trends, and partnering to evaluate topline and bottom-line performance and investments to drive long-term growth across the Teamwork Collection.

Atlassian supports flexible work arrangements and hires in any country with a legal entity, with this role being remote and located in the UK or Poland to coordinate with the team. The EDO Manager, Mid Market EMEA is a people management position within revenue operations reporting to the Sr. EDO Manager, EMEA, leading Enterprise Deal Managers for high-touch enterprise deals. They are responsible for guiding the quote-to-cash process across all Atlassian products, ensuring efficient deal execution and effective deal structures for customers and partners. The role includes providing strategic deal advisory to sales, finance, and legal, mentoring junior analysts, and leading cross-functional projects to improve deal operations and commercial outcomes. It also involves operationalizing new products and pricing changes, ensuring client-facing documents comply with GDPR, revenue recognition, and SOX, and collaborating with product management and revenue operations teams.

Atlassian supports flexible work arrangements and can hire people in any country where it has a legal entity, but this remote role requires the candidate to be located in the UK or Poland to coordinate with the EMEA teams. The company is on a mission to help customers compete in the modern digital economy and has built a multi-billion-dollar, fast-growing software business with hundreds of partners and millions of users. This is a people management role in Revenue Operations: the EDO Manager, Mid Market EMEA, will lead a team of Enterprise Deal Managers supporting high-touch enterprise deals and report to the Sr. EDO Manager, EMEA. Key responsibilities include building and managing the team through the quote-to-cash process, ensuring efficient deal execution and favorable deal structures, providing strategic advisory to sales, finance, and legal, and mentoring junior analysts while driving cross-functional projects to improve deal operations. The role also requires operationalizing new products or pricing changes, collaborating with product management and revenue operations, and ensuring all client-facing documents comply with policies and regulations such as GDPR, revenue recognition, and SOX.

Atlassian offers flexible work arrangements—office, remote, or a mix—and hires in any country where it has a legal entity, enabling employees to balance family, personal goals, and priorities. In Advisory Services, staff collaborate with peers to align on strategic outcomes, partner with customers to address business challenges using Atlassian products, and identify opportunities to expand services and products within a client organization. They cultivate deep industry and solution expertise, stay current with evolving best practices for different teams, and lead complex customer engagements using a System of Work approach across two or more Atlassian solution areas. They drive global internal initiatives that affect the Advisory Services business and partner organizations, delegate effectively to Solution Consultants while owning client outcomes, and develop innovative technical solution content with tailored enablement to boost team success. Finally, they engage across Atlassian to deepen engagement, advocacy, and innovation for large enterprise customers, and may travel up to 30% of time domestically and internationally for internal and customer-facing events.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, giving employees control over personal priorities. In Advisory Services, staff collaborate to align on strategic outcomes, partner with customers to solve business challenges using Atlassian products and solutions, and identify opportunities for service and product expansion within client organizations. They cultivate deep industry and solution expertise, stay current with evolving best practices, lead complex customer engagements with a System of Work, and drive global internal initiatives across the organization. They delegate effectively to Solution Consultants while retaining ownership of client outcomes and develop innovative technical content and tailored enablement to boost customer success. They aim to influence engagement and advocacy for their largest enterprise customers across Atlassian and travel up to 30% of their time domestically or internationally for events.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally in countries where it has a legal entity, giving employees control over family and personal priorities. The company is seeking a Pre-Sales Solutions Engineer for enterprise, to be a product expert in the sales cycle, solve customers’ hardest business problems with Atlassian products, and help close enterprise deals. The role sits within a team serving 250,000+ customers, including NASA, IBM, HubSpot, Samsung, and Coca-Cola, and emphasizes value selling, cross-product solutions, and a collaborative “play as a team” culture. Key responsibilities include partnering with sales, partners, and executives on transformation deals, building C-level relationships, discovering customer pain points, mapping needs to Atlassian offerings, expanding cross-product opportunities, and delivering compelling value-based demonstrations. The role also involves guiding customers’ technical needs, collaborating with account executives, coordinating with cross-functional teams, collecting product feedback and competitive intelligence, and continually updating knowledge of products, solutions, and sales processes.

Atlassian offers flexible work options—office, home, or a hybrid—while hiring in any country where it has a legal entity, supporting employees’ family and personal goals. The company emphasizes value selling and a collaborative culture where employees work with Atlassian, not for Atlassian. They are recruiting a Pre-Sales Solutions Engineer for enterprise, focusing on product expertise in the sales cycle to solve customers’ hardest business problems and help close deals. The role involves partnering with sales teams, partners, and large accounts on multi-million-dollar transformation deals, engaging C-level executives, conducting customer discovery, identifying cross-product opportunities, and mapping customer needs to Atlassian solutions. Additional responsibilities include delivering compelling value-based demonstrations, guiding technical requirements to gain buy-in, forging strong partnerships with account executives, leading cross-functional teams, and collecting product feedback and competitive intelligence to influence product development, with a commitment to continuous learning.

Atlassian offers flexible work options and hires globally wherever it has a legal entity, enabling employees to balance family and personal priorities. They are seeking a Pre-Sales Solutions Engineer for enterprise customers who will be a product expert in the sales cycle and help solve the hardest business problems with Atlassian solutions. The enterprise team serves over 250,000 customers—including NASA, IBM, Hubspot, Samsung, and Coca-Cola—focusing on value selling and demonstrating how Atlassian products unlock enterprise outcomes, with a culture built on collaboration and “play as a team.” Key responsibilities include partnering with sales, partners, and executives on multi-million dollar deals, conducting customer discovery, identifying cross-product opportunities, delivering compelling value-based demos, and guiding technical needs. Additional duties involve gathering product feedback and competitive intelligence, advocating for internal development, supporting cross-functional teams, and continuously learning to advance knowledge of Atlassian’s offerings and sales processes.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in every country where it has a legal entity. They are seeking a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solve customers’ hardest business problems with Atlassian solutions, and help close enterprise deals. The team serves over 250,000 customers (including NASA, IBM, HubSpot, Samsung, and Coca-Cola) and emphasizes value selling, showcasing how product combinations transform businesses, all within a collaborative culture where employees “work with Atlassian, not for Atlassian.” Responsibilities include partnering with sales on multi-million-dollar transformation deals, engaging C-level executives, conducting customer discovery, mapping needs to Atlassian products, identifying cross-product opportunities, and delivering compelling pre-sales demonstrations. The role also involves forging strong partnerships with account executives, supporting cross-functional teams, collecting product feedback and competitive intelligence, and continuously learning to advance pre-sales and product knowledge.