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GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform, utilized by over 100,000 organizations with a mission to enhance collaboration in software development. The company fosters an inclusive environment where every contribution is valued, embracing AI to boost productivity and innovation within its team. As a Commercial Account Executive for the Indonesia territory, the role focuses on articulating GitLab's value to local customers, managing a diverse book of business, and navigating cultural differences in the market. Candidates are expected to demonstrate SaaS sales experience, fluency in Bahasa, and an understanding of regional business practices to effectively manage relationships and drive new business. GitLab offers a supportive remote work environment, flexible benefits, and a commitment to equal opportunity across all aspects of employment.

The Solutions Consultant at Zendesk is tasked with managing technical and competitive aspects throughout the sales cycle, serving as a crucial technical liaison between Sales Representatives and prospective customers. This role requires 5-8 years of relevant experience, including at least 3 years in software pre-sales, alongside strong communication, presentation, and problem-solving skills. Candidates should have basic knowledge of web technologies, experience executing customer pilots, and proficiency in both English and Spanish, with Portuguese being a desired skill. A Bachelor’s degree is required, and the candidate should be adaptable and willing to work in a dynamic environment. Zendesk promotes a culture of diversity, equity, and inclusion, providing equal employment opportunities regardless of various personal characteristics.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience through a high-velocity sales approach, focusing on both new and existing customers. Candidates should have a proven sales track record, preferably with Software/SaaS experience, and must be fluent in English as well as either Dutch, German, Arabic, or Italian. The role involves responding to inbound leads, conducting discovery calls, providing product demos, and meeting established sales targets. The position will start with required onsite training, moving to a hybrid schedule that balances remote and in-office work. Zendesk values diversity and inclusion and is committed to fostering a supportive work environment for all employees.

Zendesk QA is seeking innovative experts to join their team for developing AI solutions in customer service, aiming to enhance customer experience by automating repetitive tasks. The position involves collaboration with scientists, engineers, and product managers within a multi-functional team in a hybrid work environment based in Estonia. Candidates should have at least six years of software development or data engineering experience, particularly in Python, SQL, and machine learning technologies, with a preference for knowledge in cloud-native solutions. Responsibilities include independently managing tasks, evaluating tools for data processing, integrating machine learning models, and building scalable methodologies for production. Zendesk fosters a flexible and inclusive workplace, emphasizing the importance of diversity and providing reasonable accommodations for applicants with disabilities.

Zendesk is looking for a Frontend Senior Software Engineer to enhance and develop applications for its App Marketplace, playing a key role in delivering exceptional service to users. The ideal candidate should have over six years of software engineering experience, including four years of expertise in JavaScript/TypeScript and React, as well as strong problem-solving and communication skills. Daily responsibilities include driving innovation, mentoring team members, contributing to software development processes, and maintaining clear technical documentation. The position is part of Zendesk's new Product Development Center of Excellence in Pune, which offers a hybrid work model requiring three days in the office and presents opportunities to shape the company's culture and processes. Zendesk values diversity and provides equal employment opportunities while ensuring reasonable accommodations are available for individuals with disabilities.

Zendesk is looking for a Staff Backend Engineer with Ruby expertise to join their full-stack team in Krakow, who will be responsible for enhancing their core ticketing system used by customer support agents. The ideal candidate should have over eight years of professional experience in software development, focusing on resilient production solutions, and at least four years of experience with Ruby on Rails or React. The role involves collaborating with various teams to deliver high-quality features, while also addressing user issues and maintaining system stability. Candidates should possess strong leadership abilities to mentor fellow engineers and drive projects to completion autonomously. Zendesk promotes a flexible, hybrid working environment with opportunities for professional growth and a focus on collaboration and innovation.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Staff Data & Analytics Analyst to enhance AI analytics by measuring the value delivered by AI agents to customers. The ideal candidate should possess strong SQL skills, an analytical mindset, and the ability to convey complex analyses clearly to diverse audiences. Key responsibilities include partnering with stakeholders to align on business metrics, analyzing customer interaction data, and collaborating with product and engineering teams to generate insights. Required qualifications include a bachelor’s degree in a related field, over seven years of experience in data analysis, and expertise in SQL and advanced analytics tools. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is seeking motivated Digital Inside Sales Specialists to enhance customer experience for both new and existing clients. The role requires becoming a product expert to communicate Zendesk's value effectively, responding to leads and inquiries through various communication channels, and exceeding established performance metrics. Ideal candidates should have a strong sales background, preferably in software/SaaS, and exhibit excellent communication skills in both French and English. The position involves working primarily in-office, with a hybrid model allowing remote work part-time, and emphasizes the importance of collaboration and learning. Zendesk is committed to fostering diversity and inclusion in its hiring practices and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Director of Software Engineering to lead their Workforce Management (WFM) Engineering team in Serbia and Poland. This senior management role involves overseeing a team of over 50 engineers, collaborating with the Director of Product to shape product vision and roadmaps, and promoting excellence in engineering practices across the organization. The ideal candidate should have extensive experience in managing entire departments, enhancing team performance, and demonstrating strong leadership abilities that inspire trust among cross-functional teams. Zendesk values diversity and cultivates an inclusive workplace, offering competitive benefits while emphasizing work-life balance and flexible work arrangements. The company is committed to fostering a culture of openness, personal growth, and community engagement, aligning with their dedication to diversity, equity, and inclusion.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a motivated Digital Sales Representative who excels in a fast-paced sales environment and provides excellent customer experiences. This role involves responding to inbound leads, understanding customer needs, and becoming a product expert to help drive online business conversions. Ideal candidates should have a proven sales track record, preferably with software/SaaS experience, and be fluent in both French and English. The position requires working in-person four days a week at a Zendesk office in Mexico City or the surrounding area, with some flexibility for remote work. Zendesk emphasizes diversity and inclusion and will make reasonable accommodations for applicants with disabilities.

Zendesk is seeking a motivated Digital Sales Representative to join a new team focused on enhancing customer experiences for their software products. The ideal candidate should possess a proven sales track record, preferably in the Software/SaaS sector, and will be responsible for managing inbound leads, resolving customer inquiries, and conducting product demonstrations. This position requires excellent communication skills, a passion for Zendesk technology, and the ability to thrive in a fast-paced environment. The role is hybrid, requiring in-office attendance three days a week for training and team collaboration. Zendesk promotes inclusivity in the workplace and is committed to providing reasonable accommodations for candidates with disabilities.

Zendesk is seeking an engineering leader to manage software development teams focused on agent workspace for their Support product. The role involves leading multiple engineering teams, hiring and mentoring engineers, collaborating with product management, and ensuring the reliability of services. Candidates should possess at least 10 years of software development experience, with 2+ years in engineering management, and have a strong understanding of web application development and agile practices. Preferred qualifications include familiarity with frontend technologies and experience in defining service level indicators and error budgets. The position requires strong leadership, communication skills, and the ability to work closely with technical teams while fostering an inclusive work environment.

Zendesk is seeking a Director of Product Design to oversee design for its Omnichannel Contact Center and Workforce Management products. The role involves leading a team to create customer-centric designs while fostering an inclusive culture and providing both strategic and day-to-day support. The director will collaborate with cross-functional teams and influence product strategy to enhance customer experiences and ensure scalable solutions. Key responsibilities include developing design strategies, nurturing team development, driving innovation and measuring impact, and promoting collaboration across departments. The position necessitates strong leadership experience, strategic thinking, and a commitment to inclusive design practices, with a competitive salary range and flexible hybrid work arrangements.

Zendesk is seeking a German-speaking Technical Support Engineer to provide technical guidance and support through various communication channels, aiming to enhance customer experiences. The ideal candidate should have over four years of technical support experience, excellent communication skills, and a strong sense of urgency while being able to manage multiple customer issues effectively. Key responsibilities include taking ownership of customer problems, being empathetic, and empowering users through a knowledge base. Zendesk promotes a hybrid work model, blending remote work with in-office collaboration, and emphasizes its commitment to diversity and inclusion in the workplace. The company offers reasonable accommodations for applicants with disabilities and encourages candidates from diverse backgrounds to apply.

Zendesk is hiring a Platform Product Manager to oversee product delivery and strategy for their Engineering and Integration Shared Services (EISS) team within the CIO Strategy, Operations, and Architecture group. This role involves defining the product vision, managing the product backlog, and ensuring alignment with business goals and customer needs in collaboration with cross-functional teams. The manager will serve as the primary liaison with executive stakeholders, facilitate communication, and track product performance while adapting to feedback and changing priorities. Candidates should have a relevant degree, over five years of product management experience in SaaS or technology settings, and strong analytical and communication skills. Additionally, familiarity with data integration tools and experience in user testing would be advantageous, along with a commitment to promoting diversity and inclusion within the workplace.

Zendesk is seeking a Senior Business Systems Analyst to optimize Slack Enterprise Grid and other collaboration tools to enhance productivity across their organization. The role involves leading strategy development, improving workflows, managing change initiatives, and ensuring compliance with data and security policies, while collaborating with IT and security teams. Key responsibilities include developing governance frameworks, facilitating user adoption, analyzing tool usage, and defining key performance indicators (KPIs) to measure the impact of collaboration tools. The candidate should have over six years of relevant experience, particularly with Slack, project management software, and software license management, alongside strong analytical, communication, and collaboration skills. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion in its hiring process.

The company is looking for an experienced Staff Engineer to join their Apps & Extensibility team based in Pune, in a hybrid role that requires three days of on-site work. Candidates should have at least seven years of software development experience, particularly with Ruby on Rails, JavaScript, TypeScript, and cloud technologies. The role involves producing high-quality code, leading technical designs, mentoring team members, and collaborating with various stakeholders across the software development lifecycle. The organization prioritizes best engineering practices and aims to ensure customer satisfaction while fostering a diverse and inclusive work environment. Additionally, Zendesk supports flexibility in work arrangements and aims to create a fulfilling experience for its employees.

Zendesk is seeking a Senior Staff Snowflake Database Architect to lead the design and optimization of their OLAP product data architecture, focusing on leveraging AI data and providing valuable insights. The role involves collaborating with data engineers and analytics teams to create scalable data models and improve internal and customer-facing analytics. The ideal candidate will have over eight years of experience in data engineering, proven expertise in Snowflake environments, and strong proficiency in OLAP data modeling and other engineering technologies. Responsibilities include ensuring data quality and governance, guiding product teams on best practices, and implementing modern solutions to enhance performance. Zendesk promotes a hybrid work environment, emphasizing flexibility while fostering connection and collaboration among employees.

Zendesk is seeking a skilled Web Developer to enhance its Intranet and Search platform, focusing on content publishing and employee access to information. The role involves managing intranet content, optimizing search functionalities using Algolia, and troubleshooting technical issues, all while collaborating across teams to improve the overall employee experience. Candidates should have significant experience in web development, particularly with enterprise intranet tools and content management systems, as well as strong problem-solving abilities. Preferred qualifications include knowledge of UI/UX design principles and familiarity with modern JavaScript frameworks. The position is hybrid, requiring weekly attendance at the Pune office and aligns with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Enterprise Account Executive to enhance its Enterprise customer base through B2B sales in the SaaS sector. The role involves driving revenue growth by acquiring new clients, nurturing existing relationships, and utilizing data insights to optimize account revenue. Candidates should possess a BA/BS degree, at least 8 years of relevant experience, a history of surpassing sales targets, and the ability to manage complex sales cycles. The position requires proficiency in engaging C-level executives, negotiating deals, and collaborating with internal teams for effective sales strategies. Zendesk promotes a diverse and inclusive workplace, offering flexible hybrid work arrangements and is committed to accommodating individuals with disabilities.

The Senior Solutions Consultant at Zendesk is tasked with overseeing the technical and solution aspects throughout the sales cycle, requiring a blend of sales acumen and technical expertise. This role involves collaborating with various teams to bridge the gap between sales and prospects while managing technical relationships to enhance customer satisfaction. Candidates should have at least five years of presales experience, a strong understanding of AI's impact on customer service, and knowledge of web technologies and SaaS applications. Desired skills include experience in implementing enterprise software solutions and the ability to develop reference architectures. The position operates in a hybrid work model, combining onsite collaboration with remote flexibility, and Zendesk emphasizes a commitment to diversity and inclusion in its hiring processes.

The job opportunity is for a designer to join the Garden Design Systems team at Zendesk, a remote-first group focusing on enhancing customer experiences through AI. Ideal candidates should have 2-4 years of experience in designing consumer or SaaS applications, a solid portfolio, and a good understanding of UI patterns along with the ability to communicate design decisions effectively. Responsibilities include contributing to the design system, maintaining documentation, and collaborating with global teams on UI patterns and standards. The role also emphasizes accessibility and localization skills, and candidates are expected to be flexible with working hours to accommodate a global team. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in the workplace.

The job of Manager in the Global Scaled Customer Success organization at Zendesk involves leading a team of Customer Success Managers (CSMs) to enhance customer experience, retention, and adoption while fostering a positive work environment. The role focuses on mentorship for early-career CSMs, team performance, and collaboration with cross-functional teams. Essential qualifications include over three years of experience in Customer Success-related roles, people leadership experience, and proficiency with tools like SFDC and Zendesk. The position is based in Austin, TX, requiring a hybrid work model that includes in-office attendance. The compensation ranges from $147,000 to $221,000 annually, with additional bonuses and benefits available, highlighting Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is hiring an experienced software engineer for a hybrid role focused on frontend development, specifically for their Agent Workspace product. The ideal candidate should have extensive knowledge of JavaScript, TypeScript, React, and experience in building scalable frontend features. This role emphasizes collaboration with diverse teams, mentorship, and maintaining high standards in code quality and performance. Candidates must be based in Karnataka or Maharashtra and should be willing to relocate to Pune for this position. Zendesk fosters an inclusive workplace and offers flexibility in remote work arrangements while prioritizing team connection and collaboration.

Zendesk is seeking a Product Security Manager to lead its Pune team, requiring a hybrid work model with three days in the office and relocation to Pune. This role involves overseeing the security aspects of the company's customer service products, ensuring secure application design, and partnering with engineers throughout the software development lifecycle. The ideal candidate will possess 7-10 years of experience in application security, strong leadership skills, and an understanding of the SaaS product development lifecycle. Responsibilities include team management, incident response, security strategy formulation, and collaboration with engineering teams to enhance security measures. Additionally, preferred qualifications include security certifications and community involvement in security groups or conferences.

Zendesk is seeking an experienced Technical Account Manager (TAM) to join its UK team, focusing on enhancing customer experiences by developing strategies in partnership with various client teams. The TAM will not perform implementations but will guide clients on methodologies, suggest technical solutions, and analyze how they utilize Zendesk's products to achieve their business strategies. Daily responsibilities include building relationships across CX teams, documenting customer ecosystems, providing consultations, and leading improvement plans in collaboration with different teams. Candidates should have strong technical experience in enterprise environments, excellent communication skills, and a deep understanding of the Zendesk product and its implementations. The position offers a hybrid work experience, promoting collaboration while allowing flexibility for remote work, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

The job posting is for a hybrid Business Systems Analyst position at Zendesk, which requires candidates to relocate to Pune and work three days in the office. The ideal candidate should have a strong Salesforce background, experience in implementing SaaS solutions, and a track record of partnerships with sales and operational teams. Responsibilities include leading projects on the Salesforce platform, managing a portfolio focused on launching new products, and ensuring thorough testing before deployment. Required qualifications include a bachelor’s degree, Salesforce Administrator Certification, and experience with data manipulation tools. Candidates with additional Salesforce certifications and SaaS selling experience are preferred, and Zendesk emphasizes diversity and inclusion in its hiring process.

Zendesk is seeking a Senior Threat Monitoring and Response Engineer to join their hybrid Security team, which requires three days of in-office presence in Pune. The role focuses on threat hunting and incident response, requiring strong analytical and communication skills to enhance security processes and tools. Key responsibilities include developing threat hunting frameworks, conducting investigations, and collaborating with security engineering to improve monitoring capabilities. Candidates should have at least three years of information security experience, familiarity with cloud environments, and scripting knowledge, while certifications and community involvement are preferred. Zendesk promotes an inclusive workplace and provides flexibility through a hybrid work model, aiming to foster collaboration and support community engagement.

The role of a Senior Technical Architect involves developing customized technical solutions tailored to customers' business requirements, primarily using Zendesk functionalities. Key responsibilities include managing end-to-end implementations, configuring AWS resources, leading technical projects, mentoring junior staff, and collaborating with various teams to architect effective solutions. Candidates should have substantial contact center experience, familiarity with AWS, and strong programming skills in languages like Java or Python. The position also emphasizes the need for strong analytical and project management abilities, as well as excellent communication skills for articulating complex concepts to diverse audiences. The hybrid work model allows employees to benefit from both remote flexibility and in-person collaboration at Zendesk offices.

Zendesk is seeking a Senior Data Platform Engineer for their Enterprise Data & Analytics team, which is a hybrid role requiring three days in the office in Pune. The position involves designing and maintaining the Zendesk Data Platform, focusing on next-generation reporting and analytics while adhering to best engineering practices. Responsibilities include developing data infrastructure, managing integrations, and implementing CI/CD pipelines using tools like Terraform and GitHub Actions. The ideal candidate should have at least four years of experience in data engineering and expertise with cloud columnar databases, ETL processes, and programming languages such as Python. Zendesk values diversity and is committed to providing a fulfilling work environment, emphasizing inclusivity and flexibility in their hybrid work model.

Zendesk is looking for a Senior Data Engineer to join their Enterprise Data & Analytics team in a hybrid role requiring three days in the office and relocation to Pune. The position involves collaborating in an Agile environment to develop data products, implement a Data Warehouse using technologies like BigQuery and dbt, and optimize data processes for various business domains. Candidates should have over five years of experience in data engineering, data modeling, and SQL, with a strong understanding of cloud databases such as Snowflake and Google BigQuery. Preferred qualifications include expertise in Python, experience with data modeling methodologies, and completed projects using dbt. Zendesk promotes a diverse and inclusive workplace and offers flexibility while ensuring the importance of in-person collaboration.

Zendesk is seeking an experienced Senior Data Engineer for a hybrid role based in Pune, requiring three days of on-site work. The position involves collaborating on data products, developing Data Warehouse Solutions in BigQuery/Snowflake, and employing technologies like dbt, Airflow, and Terraform. Candidates should possess over five years of experience in data engineering, data modeling, SQL, and cloud databases, along with proficiency in programming languages such as Python. Key responsibilities include implementing enterprise data solutions, optimizing data processes, and ensuring data accuracy while collaborating with various stakeholders. Zendesk emphasizes diversity and inclusion in its hiring practices and offers accommodations for applicants with disabilities.

Zendesk is seeking a Group Product Manager to enhance their reporting capabilities within Zendesk Explore, their analytics product that serves over 100,000 customers. The role involves leading a team of Product Managers, driving product development and enhancements, and collaborating with global teams to create effective reporting features. The candidate should have a strong background in API, data, and analytics products, along with experience in team leadership and innovative problem-solving. They will also be responsible for aligning product strategies with customer feedback and market demands while effectively communicating with various internal teams. This position offers a hybrid work experience in Krakow, Poland, with annual salary ranging from zł341,000 to zł511,000, reflecting a commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The role involves building and managing a high-performance proxy tier and a global CDN platform, collaborating within a dedicated team, and utilizing a modern tech stack including AWS and Kubernetes. Candidates should have over five years of experience in DevOps, expertise in edge-related technologies, and proficiency with tools like Docker and Cloudflare. Preferred competencies include experience in SaaS environments, strong problem-solving skills, and familiarity with observability tools. The position offers a hybrid work schedule, a competitive salary range in Poland, and emphasizes Zendesk's commitment to diversity and inclusivity in the workplace.

The position of Manager in the Global Scaled Customer Success organization, based in Austin, TX, involves leading a team of Customer Success Managers (CSMs) to enhance customer experiences, optimize retention, and drive customer success. The role is essential for mentoring early-career CSMs, ensuring high team performance, and fostering a positive work environment focused on customer satisfaction. Key responsibilities include managing a diverse team, collaborating with cross-functional departments, and participating in strategic planning while utilizing tools such as SFDC and Gainsight. The ideal candidate should have significant experience in Customer Success roles, strong leadership abilities, problem-solving skills, and a passion for continuous improvement. The position offers a hybrid work model, competitive compensation, and emphasizes Zendesk's commitment to diversity, equity, and inclusion.

Zendesk is seeking a Customer Success Strategy & Operations Manager to enhance customer engagement, retention, and adoption through effective use of their Gainsight platform. The role involves defining the strategy for Gainsight usage, designing workflows, and ensuring accurate data integration with systems like Salesforce and Snowflake. Key responsibilities include creating automated processes, optimizing reporting tools, and collaborating with various teams to drive Gainsight adoption and best practices. Candidates should have over five years of relevant experience in a B2B SaaS environment, strong project management skills, and the ability to translate business needs into actionable strategies. This position offers a hybrid work model and an annual salary range of $113,000 to $169,000, reflecting the value of the candidate's experience and capabilities.

Zendesk is seeking a Product Design Manager in Pune, India, to lead and mentor a team of designers while promoting a collaborative and innovative design culture. The role involves integrating designers into the global design practice, maintaining high quality standards, and participating in the scaling of the team. Key responsibilities include managing projects, fostering relationships with cross-functional teams, recruiting new employees, and providing regular feedback to team members. Candidates should have over five years of experience in software product design, strong communication skills, and a portfolio demonstrating their leadership in design projects. The hybrid role requires some in-office attendance, and applicants must be based in Maharashtra or willing to relocate there.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical, solution, and competitive aspects while collaborating closely with Sales, Marketing, and Product teams. Candidates are expected to have over three years of presales experience, proficiency in German, and a solid understanding of web technologies and SaaS applications. Key responsibilities include maintaining technical relationships with clients, delivering tailored technical information, and executing customer Proofs of Concept. Desired skills include familiarity with CCaaS technologies, consulting experience with enterprise software, and insight into AI's impact on customer service. Zendesk promotes a hybrid work environment that facilitates both in-person collaboration and remote flexibility while being committed to diversity and inclusion.

The Solutions Consultant at Zendesk is a critical role that combines technical acumen with sales expertise, responsible for guiding prospects through the sales cycle by addressing their technical needs and promoting the company's software solutions. Candidates should have over three years of presales experience, familiarity with web technologies and SaaS applications, as well as strong communication and problem-solving skills. It is essential for applicants to have experience in mapping customer requirements to software solutions and executing Proof of Concepts. Zendesk promotes a flexible work environment that allows for hybrid working arrangements while emphasizing diversity, inclusion, and community engagement. The position requires the consultant to be located in Mexico City or Mexico State, as attendance at the local office is necessary part of the week.

Zendesk is seeking an Advocacy Manager to lead and develop its Advocacy team, focusing on fostering collaboration and growth while aligning with global KPIs. The role includes managing and coaching team members, addressing customer needs, expediting advanced issues, and driving service improvements through data analysis and feedback. Key responsibilities involve maintaining team performance, conducting coaching sessions, managing escalations, and collaborating with other departments to ensure optimal customer experience. Qualified candidates should have relevant supervisory experience, strong metrics-driven process skills, excellent communication abilities, and technical support background in a SaaS environment. The position offers a salary range of $83,000-$125,000 with hybrid work flexibility, promoting a diverse and inclusive workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, focusing on driving the company's Service narrative and go-to-market (GTM) initiatives. The role involves collaborating with various teams to establish effective messaging and strategic frameworks while conducting market research and enabling internal partners with clear communication materials. Candidates should have 4-6 years of experience in product marketing, preferably in software or SaaS, and possess strong storytelling and analytical skills. The company emphasizes a flexible work environment that combines in-person collaboration with remote work. Additionally, Zendesk is committed to diversity, equity, and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is looking for a Director of Finance Applications to lead a team that supports essential financial processes, including Quote to Cash, Record to Report, and Procure to Pay. The successful candidate will have extensive experience in finance systems and a strong background in team building, process optimization, and business partnership. Key responsibilities include mentoring IT teams, driving continuous improvement in financial operations, ensuring the integration and compliance of financial applications, and aligning technology solutions with company objectives. The role requires a bachelor's degree in finance or a related field, at least ten years of relevant experience, and proficiency with various financial applications. This hybrid position offers a competitive salary range of $166,000 to $248,000 and emphasizes inclusivity and collaboration in the workplace.

Zendesk is seeking a Senior Product Manager for Observability, emphasizing the significance of availability and reliability alongside product features in cloud services. The role involves collaborating with engineering teams to develop tools and processes that enhance customer trust by focusing on areas such as Open Telemetry, Site Reliability Engineering, and Observability. The manager will advocate for customer experiences, promoting the use of observability tools and guiding the long-term strategy for product development. Candidates should have at least three years of relevant experience, including expertise in observability and software development methodologies. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and is committed to diversity and inclusion in hiring practices.

Zendesk is seeking a customer-focused specialist for its Digital Programs and Customer Success team, responsible for creating and delivering engaging digital content aimed at improving customer adoption and satisfaction. Key responsibilities include developing high-quality webinars, video tutorials, and virtual training sessions, collaborating with program managers, and leveraging customer feedback for continuous improvement. Candidates should have over a year of experience in customer success or related roles, excellent communication skills, and be comfortable using digital content creation tools. This hybrid role requires working part of the week in the office located in Mexico City or the surrounding area. Zendesk emphasizes diversity and inclusion, offering accommodations for applicants with disabilities and adhering to equal opportunity employer standards.

Zendesk is seeking a Senior Manager to lead its Cyber Defense Fusion Center operations, focusing on implementing a follow-the-sun model for cyber defense in the APAC region. This leadership role involves enhancing security posture, ensuring effective incident response across time zones, and collaborating with diverse teams to integrate security throughout the development lifecycle. Candidates should have over 10 years of experience in cybersecurity management and expertise in cloud security solutions, alongside strong leadership and communication skills. The position is hybrid, requiring three days on-site in Pune and includes relocation for eligible candidates. As part of Zendesk's early-stage Product Development Center of Excellence in Pune, this role provides a unique opportunity to shape the culture and success of the center.

Zendesk is seeking a seasoned Product Manager for a hybrid role that requires relocation to Pune, with three days in the office. The manager will define the future of the global admin experience across all Zendesk products, focusing on empowering administrators with AI-driven insights to improve customer experience. This position involves collaborating with various teams to enhance the admin center and delivering a strategic roadmap that aligns with customer needs and business objectives. Ideal candidates should have a Bachelor's degree in Computer Science, at least five years of product management experience in a B2B context, and strong technical acumen. Zendesk promotes a diverse and inclusive work environment and welcomes applicants from various backgrounds.

The Solutions Consultant at Zendesk is responsible for handling the technical and competitive aspects of the sales cycle, working closely with Sales, Marketing, and Product Managers to bridge technical information with prospects. Candidates should have at least three years of presales experience, familiarity with web technologies, excellent interpersonal skills, and the ability to scope and execute customer proof of concepts. A bachelor's degree or equivalent experience is required, along with strong communication skills in Spanish and conversational English. Zendesk promotes a flexible and inclusive work culture, encouraging a balance between work and personal life while supporting community engagement and diversity initiatives. The company stands as an equal opportunity employer committed to fostering a welcoming environment for all individuals.

Zendesk is looking for a Sr. Staff Software Engineer to join their full-stack team in Pune, requiring relocation for this hybrid role that involves both remote and on-site work. The successful candidate will be responsible for technical leadership of critical system components, mentoring engineers, and ensuring effective project delivery while applying their deep technical knowledge. Candidates should have a minimum of 12 years of software development experience, strong proficiency in Ruby on Rails, and a solid understanding of distributed systems. Preferred qualifications include familiarity with relational data stores and experience with event-driven architecture. This position offers a unique opportunity to shape the culture and success of the new Product Development Center of Excellence in Pune.

Zendesk is recruiting a Senior Software Engineer for its Tasks and Automations team, part of a new Employee Service initiative, with a hybrid work model requiring relocation to Pune and three days in the office. The ideal candidate should have over six years of experience in software engineering, specifically with Ruby on Rails and relational databases, and demonstrate strong problem-solving and communication skills. Responsibilities include designing and deploying software solutions, collaborating across teams, mentoring others, and participating in agile development practices. Preferred qualifications include proficiency in JavaScript/TypeScript technologies and experience with enterprise-scale architectures. Zendesk is focused on building a diverse, inclusive workforce and offers a flexible work environment that encourages in-person collaboration and remote work flexibility.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing systems used globally by customer support agents. The ideal candidate will collaborate with cross-functional teams to deliver high-quality, enterprise-grade software while addressing user issues and security vulnerabilities. Applicants should have over four years of experience in software development, particularly with Ruby/RoR, React, and scalable system design principles, and demonstrate a pragmatic approach to engineering. Zendesk promotes a collaborative work culture that values flexibility, innovation, and employee growth, offering competitive salary and benefits. This hybrid role requires attendance at the Krakow office part of the week, aligning with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to join their Product Development team, focusing on enhancing customer and employee service solutions. The role involves leading company-wide initiatives, coordinating with various teams such as Product Management and Engineering, and utilizing reporting and analytics to inform decisions. Candidates should have experience managing large-scale software releases, a strong understanding of AI and data analytics, and familiarity with Technical Program Management tools and agile practices. Effective facilitation skills and the ability to navigate risks are key aspects of the position. Additionally, Zendesk promotes a hybrid work environment, encouraging collaboration while offering remote flexibility, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Localization Technical Program Manager to join their Localization Program Management team in Lisbon, focusing on enhancing product experiences for international users, specifically for AI-driven features. The role involves collaborating with product and engineering teams to ensure software is accessible across 160 countries, while also designing and optimizing localization frameworks tailored to these features. The ideal candidate should have at least five years of localization program management experience, including two years focused on AI, a strong understanding of software development, and the ability to manage projects effectively in a global environment. Zendesk offers a flexible hybrid work environment, professional development opportunities, competitive compensation, and a commitment to diversity and inclusion in the workplace. Applicants must be fluent in English, with additional languages like German or Dutch considered a plus, and must thrive in collaborative and fast-paced settings.

Zendesk is looking for a Demo Architect to oversee the development and maintenance of demo environments and assets for their Sales and Go-To-Market teams. The role requires collaboration with various departments, leveraging AI and low-code tools to improve demo efficiency, and creating high-quality demonstrations that illustrate product value. Candidates should have over five years of experience in demo environment management, strong technical skills, and a passion for AI and technology. Responsibilities also include creating demo guides, providing internal support to solution consultants, and producing instructional content. The position offers competitive compensation, with an emphasis on diversity and inclusion in the workplace.

The job description for a Senior AI Sales Specialist outlines responsibilities that include driving the growth and adoption of AI products, meeting sales targets, and collaborating with the core sales team to enhance revenue in North America. The role entails building strong customer relationships, leading proofs of concept, and identifying cross-sell opportunities through AI solutions. The position requires expertise in AI technologies and familiarity with the AI Agent portfolio to tailor demos for customer needs. Candidates should have a proven track record in quota-carrying sales roles focused on conversational AI, along with strong communication and interpersonal skills. The compensation for the role ranges from $189,000 to $283,000 annually, with additional benefits and a flexible hybrid work environment at Zendesk, which promotes diversity and inclusion in the workplace.

Zendesk is looking for a detail-oriented Localization Engineer responsible for managing and optimizing localization operations for its software products. The role involves developing workflows, collaborating on technical localization issues, and utilizing tools and software to enhance translation processes. Candidates should possess a Bachelor’s degree in a relevant field and have proven experience in localization with expertise in programming languages like Python and Perl. The position offers full project ownership, opportunities for professional growth, and a flexible hybrid work environment. Zendesk is committed to diversity and inclusion in hiring and encourages applicants from all backgrounds.

Zendesk is seeking a Senior Sales Operations Lead for its Global SMB segment, tasked with enhancing sales processes and driving innovation across various regions. The role involves collaborating closely with sales leadership, optimizing operations, and improving the sales technology stack to ensure data management and performance metrics are effective. Candidates should have at least 7 years of experience in a similar role, preferably within a high-growth SaaS environment, and be skilled in data analysis and financial modeling. The compensation range for this position in the US is between $145,000 and $217,000, with potential eligibility for bonuses and benefits. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work model that combines in-office collaboration with remote flexibility.

The Customer Success Manager (CSM) at Zendesk plays a vital role in ensuring that customers achieve significant business outcomes through the effective use of Zendesk's solutions. This position involves engaging with customers at various levels within their organizations, from executives to operational staff, to drive product adoption and value realization. Key responsibilities include managing customer health, advocating for customer needs, and delivering exceptional customer experiences throughout their journey with Zendesk. Candidates are expected to have at least five years of related experience, strong interpersonal skills, and the ability to learn and apply new technologies and solutions effectively. Zendesk commits to diversity, equity, and inclusion in the workplace and offers flexible working arrangements for its employees.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking an experienced Implementation Consultant to enhance their Professional Services team and support clients in the successful implementation and optimization of their software. The consultant will serve as a trusted advisor, leveraging product expertise and strong project management skills to align customer needs with Zendesk's offerings. Key responsibilities include managing multiple projects, facilitating client communications, collaborating with various internal teams, and contributing to the improvement of methodologies and tools. Candidates should possess 4-6 years of consulting or software implementation experience, excellent communication skills, and a strong problem-solving ability. The role offers a hybrid working model, a competitive salary range of $94,000 to $140,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The job description outlines the role of a Technical Architect within the Zendesk Professional Services team, focusing on creating tailored technical solutions for customers. Responsibilities include understanding customer requirements, designing Zendesk configurations, producing technical documents, supporting custom solution development, and leading technical training sessions. Candidates should have over three years of experience in system or solution architecture, proficiency in back-end and front-end programming languages, and excellent communication skills. Preferred qualifications include experience with Zendesk products, various technical capabilities, and design systems. This position offers a hybrid work arrangement, with a competitive salary range and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Payroll Analyst for a full-time, hybrid role based in Kraków, Poland, important for ensuring timely and accurate payroll for its employees across EMEA. The role involves managing payroll operations, collaborating with vendors in multiple countries, preparing month-end reports, and maintaining payroll records, as well as serving as the main contact for payroll inquiries. Candidates should have a background in Accounting or Finance, 3-4 years of payroll experience in Poland and another EMEA country, strong Excel skills, and a customer-oriented attitude. Zendesk emphasizes a supportive and inclusive work environment, promoting opportunities for growth within the organization. The annual salary for this position ranges between zł94,000.00 and zł140,000.00, with additional benefits and a flexible work schedule.

The job listing is for a Senior Analyst in Product Analytics at Zendesk, focusing on analyzing customer behavior to enhance product adoption and retention. The role involves collaborating with various teams, analyzing customer data and product trends, and validating this data to support strategic decisions in Product Development and Go-To-Market initiatives. Candidates should have a background in quantitative fields, proven experience in data analytics, advanced SQL skills, and familiarity with data visualization tools. The position offers a hybrid work model, requiring some in-office presence while providing flexibility for remote work. Zendesk is committed to diversity and inclusion, offering equal opportunities to all applicants and accommodating those with disabilities.

The Platform Architect (PA) for Zendesk AI is tasked with managing the technical, solution-oriented, and competitive elements of customer engagement through the AI platform. This role requires a blend of sales acumen and technical expertise, with a focus on communicating the business value of the software to high-level executives. The PA will collaborate with various teams including Sales, Marketing, and Product Management to bridge the gap between the Zendesk Account Team and prospects, while delivering product demonstrations and supporting customer trials. Candidates are expected to have significant experience with enterprise software solutions and a deep understanding of customer service software, along with proficient communication skills in both Japanese and English. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining the Zendesk Data Platform. The role involves designing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have 4+ years of data engineering experience, proficiency with cloud databases like Snowflake, and familiarity with programming in Python. Collaboration with team members to enhance data pipelines and resolve production issues is crucial, alongside ensuring data accuracy and governance. The position is hybrid, requiring in-office attendance part of the week in Karnataka or Maharashtra, and Zendesk values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Platform Architect for their Contact Center Center of Excellence, focused on enhancing customer support through platforms like Zendesk and Amazon Connect. The candidate will be responsible for designing scalable customer service solutions, leading technical strategies, and ensuring seamless integration across various technologies. Key daily activities include optimizing contact center solutions, mentoring presales specialists, and driving innovation in customer experience technologies. The ideal candidate should have over 10 years of experience in solution architecture, with specific expertise in contact center technologies and strong leadership and communication skills. Zendesk promotes a flexible work environment and commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking a collaborative and motivated individual to join its Technology Alliances team, focusing on managing partnerships within the LATAM region. The ideal candidate will have over six years of experience in partnership management, particularly in the technology sector, and possess strong emotional intelligence and attention to detail. Key responsibilities include recruiting and managing regional technology partnerships, leading go-to-market initiatives, and serving as a liaison for internal and external stakeholders. Additionally, the role involves supporting fellow Technology Partner Managers and enhancing the developer ecosystem by promoting Zendesk's platform and assisting with partner integrations. Zendesk emphasizes a supportive and inclusive work culture, offering flexibility, competitive benefits, and a commitment to diversity and community engagement.

Zendesk is seeking a Senior Machine Learning Engineer to join their Machine Learning team, where the focus is on enhancing customer relationships through AI and ML features. The role involves collaboration with ML Scientists, technical design discussions, and the development of tools for model management. Candidates should have expertise in Python or Ruby, a solid background in large-scale applications, and experience with MLOps and various tech stacks, including AWS, Docker, and Kubernetes. Preferred qualifications include familiarity with Airflow, Metaflow, and machine learning libraries like Pytorch. Zendesk promotes a hybrid work environment, emphasizing inclusivity and diversity in their hiring practices.

Zendesk is seeking a Senior Software Engineer for its Email Infrastructure team, which plays a crucial role in managing and developing the company's email services, handling over a billion emails monthly. The successful candidate will work on enhancing the reliability of the AWS-based email infrastructure and will actively participate in shaping the team's future vision. Responsibilities include maintaining operational systems, monitoring for issues, improving automations, and collaborating with cross-functional teams using tools like Kubernetes and AWS services. The role requires at least four years of software engineering experience, with a focus on DevOps, cloud administration, and proficiency in languages like Golang and Ruby. Zendesk offers a hybrid working model and promotes a diverse and inclusive workplace environment.

Zendesk is seeking an Engineering Manager to lead a full-stack team that manages their ticketing systems, ensuring efficient and secure communication for all users. The role involves guiding and mentoring a team of engineers, overseeing the development of new features, and optimizing system performance to meet enterprise needs. Candidates should have experience in software engineering, particularly with backend technologies like Ruby on Rails, and a proven track record of leading engineering teams. The position requires strong leadership and communication skills, with the ability to drive technical growth and foster a culture of innovation. Additionally, this hybrid role offers flexibility while also emphasizing collaboration and continuous learning within the team.

Zendesk aims to enhance customer experience through its products, which serve over 145,000 global brands. The engineering team focuses on helping Customer Experience teams by automating repetitive tasks using advanced Machine Learning and AI technologies. The role involves collaborating with engineers and scientists to develop and deliver high-quality ML and AI products, while also participating in discussions about technical design and mentoring less experienced colleagues. Candidates should have at least 5 years of software development experience, proficiency in one of the core programming languages, and a passion for data engineering. Zendesk offers flexible working hours, professional development opportunities, and emphasizes a hybrid work model, fostering an inclusive workplace culture.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk is seeking an experienced security engineer to join its Threat Prevention Engineering team, focused on creating scalable security solutions. The role involves designing advanced cloud-based threat prevention infrastructure, developing solutions using programming languages like Go and Python, and integrating security tools to enhance the cybersecurity ecosystem. Candidates should have at least 10 years of experience in security, with a strong background in cloud infrastructure, SaaS security, and enterprise security tools. Additional qualifications include excellent communication skills, problem-solving abilities, and familiarity with AWS products. The position offers a hybrid work model and a competitive salary range, while Zendesk promotes inclusivity and diversity in its hiring practices.

Zendesk is seeking a Software Engineer to enhance their control plane for Edge services, which support over 100,000 customers. The role involves developing microservices and automation tools, improving the efficiency and reliability of the platform while collaborating across teams. Applicants should have experience in backend systems, proficiency in Go or similar languages, and familiarity with containerization technologies like Docker and Kubernetes. Preferred qualifications include knowledge of observability tooling, proxy technologies, and cloud platforms such as AWS. Zendesk promotes a hybrid work model, values diversity and inclusion, and offers a competitive salary and benefits package.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.

Zendesk is seeking a Senior Platform Architect with extensive experience in contact center technologies to enhance customer support solutions. The role involves designing scalable architectures and strategically overseeing the implementation of platforms such as Zendesk and Amazon Connect while mentoring other specialists. Key responsibilities include leading technical strategy, ensuring integration across systems, and advocating for best practices in security and compliance. Candidates should have a strong technical background, including proficiency in AWS services and a minimum of ten years in solution architecture, particularly in contact centers. Preferred qualifications include relevant certifications and experience with omnichannel solutions and Agile methodologies, along with a commitment to diversity and inclusion in the workplace.

The job position is for a Manager of Industry and Account-Based Marketing at Zendesk, focusing on improving the sales pipeline for targeted accounts in collaboration with regional teams. Key responsibilities include developing an account-based strategy, executing industry marketing initiatives, ensuring cross-team collaboration, enabling global partnerships, and creating a data-driven approach to measure performance. The role requires at least 4 years of B2B SaaS marketing experience, strong communication skills, and a knack for synthesizing insights to drive marketing effectiveness. Zendesk promotes a hybrid work model that balances in-office collaboration with remote flexibility, emphasizing an inclusive workplace culture. The position offers a competitive salary range and is aligned with Zendesk's commitment to diversity and inclusion within its workforce.

Zendesk is seeking new talent for its Customer Advocate team, aiming to enhance customer experiences through their platform that facilitates support across various channels. The ideal candidates should be skilled technical support professionals who can troubleshoot effectively, guide customers in real-time, and possess a deep curiosity for learning Zendesk's products. Responsibilities include providing support for technical issues, handling escalations, mentoring junior colleagues, and advocating for customers' needs. Applicants should have over four years of experience in technical support roles, familiarity with SaaS products, and strong communication skills. The company emphasizes a hybrid work environment, promoting connection and flexibility while valuing diversity and inclusion in the workplace.

The job description for a Managed Services Consultant at Zendesk highlights the role's focus on supporting enterprise customers as an extension of their teams, aiming to enhance their experience with Zendesk products. Responsibilities include managing a customer portfolio, providing strategic guidance, maintaining product expertise, and ensuring high-quality service delivery. Ideal candidates should have over five years of consulting or customer success experience, strong communication abilities, empathy towards customer needs, and a passion for technology and customer service. Zendesk promotes a hybrid working environment while prioritizing diversity, inclusion, employee well-being, and community engagement. The position is specifically located in Mexico City or Estado de Mexico, with a commitment to providing a supportive and rewarding workplace.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding phase for customers. The Service Consultant is responsible for guiding customers through the onboarding process and ensuring a successful implementation of Zendesk products tailored to their business needs. Key responsibilities include delivering customer implementations, clarifying objectives and automation needs, designing AI agents, and ensuring quality assurance throughout the onboarding journey. The ideal candidate should have experience in customer experience automation, CRM management, and project management, along with strong analytical and communication skills. The position requires in-office collaboration 2-3 times a week, while offering flexibility based on business needs, and is limited to candidates located in Karnataka or Maharashtra.

The job description outlines a Service Consultant position located in Melbourne, Australia, focusing on customer onboarding for Zendesk products. This role is crucial in ensuring a positive customer experience during the onboarding process, directly impacting their success with the product. Service Consultants help clients clarify their objectives, design AI agent solutions, and support effective implementation and change management strategies. Key responsibilities include product expertise, customer journey mapping, collaboration with Technical Architects, and quality assurance of AI solutions before launch. The position requires strong experience in client onboarding, service delivery, and CRM systems, along with excellent communication and relationship management skills.

The job description seeks a Service Consultant to facilitate customer onboarding for Zendesk products, focusing on enhancing customer experience and ensuring a smooth transition from sales to implementation. This role involves understanding customer objectives, managing project scopes, and guiding clients through the onboarding process, specifically related to AI agents and other product solutions. Key responsibilities include leading customer implementations, clarifying automation needs, supporting change management, and providing quality assurance for AI implementations. The ideal candidate should have experience in CX automation and project management, alongside strong communication and analytical skills, while being familiar with CRM systems and technical architecture. The position is hybrid, requiring in-office presence a few days a week, and is limited to candidates located in Karnataka or Maharashtra.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków to support data-informed decision-making within the product organization. The role involves collaborating with Product Managers, development teams, and other cross-functional partners to enhance strategic roadmap planning and improve communication of product decisions. Key responsibilities include managing customer feedback, supporting product lifecycle processes, tracking feedback for roadmap decisions, and contributing to efficient internal documentation. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. Zendesk promotes a hybrid work model that allows flexibility while fostering collaboration and learning within the team.

The job description outlines a role within Zendesk's centralized quality and reliability team focused on supporting engineering in product development, testing, and launching. Key responsibilities include designing and executing testing strategies, performing both manual and automated testing, and maintaining testing documentation and automated test frameworks. Candidates should have over four years of experience with testing enterprise SaaS products, fluency in scripting languages, and familiarity with various testing frameworks and CI/CD tools. The role is hybrid, requiring some in-office work in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to collaboration and inclusivity. Zendesk is an equal opportunity employer and actively promotes diversity in the workplace.

Zendesk is looking for a Senior Staff Web Engineer to enhance their web platform, focusing on consistency, scalability, and performance. The role involves developing front-end components using technologies like React, leading a migration from WordPress to Adobe Experience Manager, and overseeing performance improvements. Candidates should have extensive experience in frontend development, particularly with React, and familiarity with various web technologies, CMS migrations, and marketing tool integrations. The position emphasizes collaboration with cross-functional teams and mentorship of junior engineers while ensuring high code quality through testing and review. Zendesk promotes a hybrid work experience and values diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a motivated Staff Web Engineer to enhance their website's consistency, intuitiveness, and performance as part of the Marketing team. The role involves developing and maintaining front-end components using technologies like React and Next.js, supporting migrations to Adobe Experience Manager, and collaborating with various teams throughout the software development lifecycle. Key responsibilities include ensuring code quality through testing, troubleshooting web issues, and optimizing web performance while adhering to accessibility and SEO best practices. Candidates should have over four years of relevant experience in front-end development, particularly with JavaScript, TypeScript, and CMS migrations. The position offers a hybrid work model, a competitive salary range of $119,000 to $179,000, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team based in Singapore, targeting the Greater China, Hong Kong, Taiwan, and South East Asia markets. The ideal candidate should possess native-level Mandarin fluency and at least 7 years of sales experience, including a minimum of 4 years in a sales management role, particularly in the SaaS sector. The Senior Sales Manager will be responsible for driving revenue growth, leading a team of sales professionals, and mentoring team members to exceed sales targets while fostering a collaborative culture. This role involves analyzing market trends, engaging with C-level executives, and utilizing data-driven insights to improve sales processes. Candidates must also show a proven track record of meeting quotas and demonstrate strategic thinking and strong operational discipline.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is looking for a Senior Software Engineer to join their Engineering Productivity team in Pune, APAC, focusing on scalable technical challenges and improving engineering processes. The team aims to provide effective tools and infrastructure that make building, testing, and delivering products simpler for internal developers. Daily responsibilities include maintaining CI/CD tools, enhancing the reliability of platforms, mentoring junior engineers, and engaging in design and code reviews. Candidates should have 7+ years of experience in software engineering, proficiency with DevOps tools like Jenkins and SonarQube, and familiarity with cloud services and scripting languages. The role offers a hybrid working model but requires the candidate to be based in Karnataka or Maharashtra.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is seeking a passionate Team Manager for their Global Scaled Customer Success team to lead entry-level Customer Success Associates. The role involves nurturing and developing early-career professionals, focusing on team performance, mentorship, and delivering exceptional customer experiences. Key responsibilities include recruiting and training team members, managing performance, developing customer engagement strategies, and collaborating across departments to enhance customer interactions. Ideal candidates will have at least three years of management experience, strong communication skills, a proactive mindset, and a customer-centric approach. Zendesk offers a hybrid work model, emphasizing teamwork, collaboration, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Operations Lead to join their Global Shared Services team, responsible for managing sales tools and supporting go-to-market (GTM) projects. The role involves optimizing sales strategies, ensuring teams have access to necessary tools and insights, and collaborating with various departments to improve sales processes. Key responsibilities include tool management, sales process optimization, fostering cross-functional relationships, and providing data insights for performance management. Candidates should have 6-8 years of experience in sales or marketing operations, familiarity with sales tech platforms, and strong analytical and project management skills. Zendesk promotes a hybrid work environment and values diversity and inclusion in its hiring practices.

Zendesk is looking to hire a Staff Software Engineer for its Engineering Productivity team in Pune, focusing on scalable technical challenges and improving engineering processes. This hybrid role requires candidates to work three days in the office and emphasizes enhancing team efficiency through advanced development tools and processes. Responsibilities include leading a team to maintain CI tools, improving CI platform reliability, mentoring engineers, and ensuring effective communication with stakeholders. Applicants should have over 12 years of industry experience, with expertise in deployment pipelines, cloud services, infrastructure automation, and DevOps practices. Zendesk promotes a diverse and inclusive workplace, offering flexibility with a hybrid working model and seeking to accommodate applicants with disabilities.

The Zendesk Professional Services team is seeking a Services Consultant to help clients translate their business needs into solutions using Zendesk. The ideal candidate should be a strong communicator and relationship-builder, with technical knowledge to address customer inquiries and an ability to work independently on projects. Responsibilities include understanding customer requirements, providing technical recommendations, leading design sessions, and producing technical documentation. A background in consulting, customer service operations, and project management is preferred, along with familiarity with Zendesk software and tools. This role offers flexibility with remote work, while maintaining some in-office presence, and emphasizes Zendesk's commitment to diversity and an inclusive workplace.

Zendesk is looking for a Revenue Operations Analyst to join their team, focusing on sales support in commerce to cash processes. The role requires a self-starter with strategic thinking and strong organizational skills to help sales reps with deal management and ensure compliance with corporate strategies and financial procedures. Key responsibilities include advising on deal structures, ensuring accurate billing, and communicating with internal stakeholders. Candidates should have a Bachelor’s degree, at least two years of relevant experience, flexibility in scheduling, and familiarity with SaaS billing models and accounting concepts. Zendesk promotes diversity and inclusion in their workforce and offers a hybrid work environment alongside support for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer for their Professional Services team located in Bangalore, India, focusing on building custom solutions for clients using their various products. The role involves designing, implementing, and maintaining software applications, including microservices and cloud-native solutions on AWS, while ensuring system reliability and security. The ideal candidate should have 6 to 8 years of experience with Java-based frameworks, experience in mentoring junior staff, and the ability to work remotely while collaborating effectively with the team. Technical skills required include expertise in Java/Kotlin, microservices, React.js, and cloud technologies, with an emphasis on best practices and security compliance. Zendesk promotes a hybrid work environment, fostering diversity and inclusion, and requires applicants to be based in Karnataka or Maharashtra.

Zendesk is seeking a Software Engineer specializing in DevOps to work in their Bangalore, India location, focusing on enhancing customer experience through technology. The role involves designing, implementing, and maintaining tools for continuous integration and deployment while ensuring infrastructure reliability, security, and performance. Key responsibilities include managing AWS infrastructure, automating application deployment, and maintaining security best practices. Candidates are expected to have 5 to 7 years of DevOps experience, proficiency in AWS services, and skills in containerization and CI/CD pipeline development. Zendesk promotes a hybrid work environment, requiring in-office attendance 2-3 days a week, and is committed to diversity and inclusion in hiring practices.

The job description outlines the role of a Service Consultant at Zendesk, emphasizing the importance of onboarding in the customer lifecycle and the impact it has on customer satisfaction. Service Consultants will work within the Professional Services function, helping clients implement Zendesk products by clarifying objectives and guiding them through the onboarding process. The role involves becoming a product expert, managing customer expectations, and providing support throughout various phases of project implementation. Key responsibilities also include leading customer implementations, ensuring effective use of AI agents, and facilitating collaboration with internal teams for innovation. Zendesk promotes a flexible hybrid work model while emphasizing diversity, inclusion, and community engagement within its corporate culture.

Zendesk is seeking a Staff Software Engineer to join their Agent Workspace Messaging team, focusing on enhancing customer support experiences through advanced messaging technology. The role involves leading development initiatives, collaborating with cross-functional teams, and solving complex architectural challenges within large-scale distributed systems that handle millions of conversations daily. Candidates should have over eight years of experience in software engineering, proficiency in major programming languages, and a solid background in building distributed systems, particularly in a SaaS environment. The position is hybrid, requiring three days of in-office work in Pune, and emphasizes the importance of mentoring other engineers and contributing to a strong engineering culture. Zendesk promotes diversity, equity, and inclusion within the workplace and encourages applicants from various backgrounds.

Zendesk aims to improve customer experiences for over 170,000 global brands through innovative software solutions and is currently looking to hire a software engineer for their hybrid role, requiring three days in the Pune office. The engineering team develops high-scale, data-intensive integrations with well-known SaaS providers while leveraging the latest technologies to support their market-leading core product. The ideal candidate should possess strong experience in Golang and frontend development with JavaScript and React, along with excellent communication and leadership skills. Daily responsibilities include designing software projects, solving complex problems, and adhering to best practices during the development cycle. Zendesk values a diverse work environment and aims to create an inclusive experience for all employees while offering flexibility for remote work.

Zendesk's Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience by making it more consistent and intuitive. The role involves solving complex problems independently and collaboratively, maintaining the team's frameworks and tools, and developing architectural improvements. Candidates should have over six years of frontend software development experience, with expertise in JavaScript, React, and various related technologies. This hybrid position requires three days of in-office work in Pune and emphasizes mentorship, collaboration, and adapting to rapid changes. Zendesk values diversity and inclusion, offering flexible work arrangements while ensuring commitment to delivering stable and reliable software solutions.

Zendesk is seeking a Staff Software Engineer for its Cracow office to join a high-performing team focused on enhancing the global email platform, a crucial element of their customer support infrastructure. The engineer will play a key role in reimagining and modernizing the inbound email architecture of Zendesk Support while developing scalable services in Ruby on Rails and engaging in some front-end work with React/JavaScript. Responsibilities include architectural decision-making, collaboration with cross-functional teams, and participation in operational excellence practices. Required qualifications include significant experience with Ruby on Rails, knowledge of JavaScript and React, and familiarity with modern DevOps practices. The position offers opportunities for professional growth, a dynamic work culture, and a flexible hybrid working arrangement, with a salary range based on experience.

Zendesk aims to enhance customer experiences through its products, which are utilized by over 170,000 brands globally. The company is seeking experienced software engineers to join its diverse and high-performing team in Australia, focusing on developing configuration management capabilities for its SaaS products. Candidates should have extensive commercial software engineering experience, particularly in frontend development with JavaScript/TypeScript and React, alongside effective communication and leadership skills. The position offers a hybrid work model, combining onsite collaboration with the flexibility to work remotely. Zendesk is committed to inclusivity and diversity within its workforce and provides equal employment opportunities to all applicants.

Zendesk aims to enhance the customer experience with its products, serving over 170,000 global brands. The organization is seeking a hybrid role, requiring three days in the office and relocation to Pune, where candidates will work on high-scale, data-intensive integrations alongside a diverse global engineering team. Responsibilities include designing and implementing customer-facing software, ensuring long-term solution viability, managing time effectively, and mentoring junior engineers. The ideal candidate should have at least 8 years of software engineering experience, particularly in frontend development with JavaScript/TypeScript and experience with integrations in popular SaaS product environments. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its hiring practices and work culture.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

Zendesk is looking for a project leader to manage cross-functional initiatives within their Quote-to-Cash ecosystem, collaborating with the US-based Business Operations team and supporting the M&A team for smooth integration of acquisitions. The role involves leading end-to-end projects, translating business requirements into technical specifications, and optimizing operational processes to support growth. The candidate should have over seven years of experience in financial systems, strong collaborative skills, and proficiency in data reporting tools, along with experience in system implementations and user acceptance testing. Ideal qualifications include a Bachelor's degree in a related field, knowledge of Quote-to-Cash processes, and hands-on experience with tools like Salesforce and Netsuite. The position will operate in a hybrid work environment, blending in-office and remote work to promote collaboration and learning.

Zendesk is hiring a Senior Frontend Engineer to work on their innovative AI chatbot system, Gen3, which enhances user interactions through a dynamic, conversational interface. The role involves collaborating with various team members to build and improve the Zendesk AI Agents platform using technologies such as TypeScript and React while emphasizing user experience and robust architecture. Candidates should be experienced in frontend development, possess strong programming skills, and have a proactive, communicative mindset. The position offers flexibility, opportunities for professional growth, and participation in exciting projects within a supportive team culture. Zendesk is committed to diversity and inclusion in its workforce and provides a range of benefits, including competitive salary and health coverage.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk aims to enhance customer experience through innovative solutions powered by AI and Machine Learning, supporting over 125,000 brands globally. They are seeking an experienced Machine Learning Engineering Manager to lead a team focused on knowledge creation through generative AI and making that knowledge easily accessible via information retrieval systems. The role requires overseeing the development and delivery of machine learning features, working closely with various teams to align projects with company strategy, and ensuring high engineering standards. Candidates should have a background in managing teams, experience in delivering ML projects, and strong communication skills, with a focus on collaboration and self-development. The position offers a flexible work environment, opportunities for professional growth, and a commitment to diversity and inclusion within the workplace.

Zendesk, known for its customer relationship software, is seeking a Machine Learning Engineering Manager for its ML team to deliver AI/ML features at scale. The role involves leading experienced engineers, improving software delivery, recruiting new talent, fostering a diverse work environment, and contributing to team development. Candidates should have experience in managing teams, delivering ML projects, exceptional communication skills, and a dedication to self-development. Preferred qualifications include experience in ML operations and familiarity with tools for evaluating and monitoring large language models. Zendesk promotes a hybrid work culture and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a motivated individual to lead and support its collections operations, reporting to the Sr. Director of Revenue Operations. The role requires collaboration with various internal teams to enhance customer experiences and achieve business objectives. Ideal candidates should possess experience in collections, excellent communication skills, and the ability to build cross-departmental relationships. Responsibilities include monitoring accounts, managing relationships with clients, negotiating payment plans, and ensuring compliance with regulations. The position offers a hybrid work environment and a salary range between $83,000 and $125,000, with opportunities for bonuses and benefits.

Zendesk is seeking a Software Engineer II for their Core Services Account team in Melbourne, focusing on the enhancement of their Account Service platform. The role involves writing clean code, integrating with various Zendesk products, and adapting to changing business requirements while ensuring a seamless customer experience. Candidates should have a minimum of two years of software engineering experience, proficiency in full-stack development, and familiarity with languages such as Ruby on Rails and Scala. The position allows for hybrid work, combining onsite collaboration with remote flexibility, and values diversity and inclusion in the workplace. Zendesk promotes continuous learning and a culture of innovation, emphasizing quality work and communication across global teams.

Zendesk's Enterprise Data & Analytics (EDA) team is seeking a Data Analytics Engineer to join their remote, collaborative team that emphasizes Agile methodologies and engineering best practices. The role involves designing and developing data products, primarily focusing on Data Warehouse Solutions using tools like dbt, Airflow, and Terraform, while gathering business requirements and ensuring reliable business reporting through ELT pipelines. Ideal candidates should have over two years of experience in data engineering, proficiency in SQL and at least one programming language (preferably Python), and knowledge of data modeling techniques. Preferred qualifications include experience with dbt, Airflow, and cloud-based columnar databases like Snowflake. Zendesk supports a hybrid working model and values diversity, offering flexibility for remote work while requiring some in-office attendance.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics team, where the candidate will utilize engineering best practices within an Agile environment. The role involves developing curated data products and maintaining a single source of truth across the organization by creating data warehouse solutions in platforms like BigQuery and Snowflake, using tools such as dbt and Airflow. Responsibilities include collaborating with team members, implementing enterprise data warehouse processes, designing and building ELT pipelines, and optimizing data processes. Applicants should have over five years of data engineering experience, expertise in SQL and cloud databases, and proficiency in programming languages, especially Python. The position is hybrid, requiring some in-office attendance in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics team, working in a collaborative Agile environment on the software development lifecycle. The role involves crafting curated data products, developing data warehouse solutions primarily in BigQuery/Snowflake, and utilizing technologies like dbt and Airflow. Daily responsibilities include collaborating with team members to design data models, implementing data warehouses, optimizing data processes, and building analytics solutions for various business domains. Candidates should have at least 5 years of experience in data engineering, data architecture, and SQL, with proficiency in integrating third-party SaaS applications and ensuring data quality. The position offers a hybrid work arrangement, requires physical presence in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a member for their globally distributed Product Security team, which focuses on securing applications, infrastructure, and data. The role involves collaborating with engineering teams to implement secure design practices for AI products, conducting architecture reviews, mentoring fellow team members, and developing scalable security solutions. Candidates should have 10 years of security experience, including at least five in secure software development, as well as proficiency in programming, AWS, modern web technologies, and communication skills. Preferred qualifications include experience with application security, participation in bug bounties, and relevant security certifications. The position is designed for a hybrid work environment, balancing in-office collaboration with remote flexibility.

Zendesk is hiring for a hybrid role that requires three days a week in the office in Pune, focusing on enhancing customer experience through their global engineering team. The role involves supporting engineering teams through the entire QA lifecycle, including designing and executing testing strategies, performing both manual and automated testing, and documenting bugs and testing processes. Ideal candidates should have over four years of experience with enterprise SaaS products, be proficient in scripting languages like JavaScript or Python, and be familiar with testing frameworks such as Selenium and CI/CD tools like Jenkins. Strong communication and collaboration skills are essential due to the global nature of the team, as well as an understanding of cultural sensitivities. Zendesk emphasizes diversity and inclusion in its hiring practices and accommodates individuals with disabilities as needed.