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Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is a leading customer experience and support platform seeking motivated individuals for its software sales team; no prior experience is required, but candidates should be highly motivated by technology sales and thrive in a fast-paced, goal-oriented environment. The role is an inbound sales position in the ASEAN market, engaging with organizations of all sizes and collaborating with sales, outbound, industry sales directors, and marketing to respond to inbound leads and qualify opportunities that contribute to pipeline development. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound leads, and developing a pipeline while delivering top-class customer experience. Ideal candidates have around 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor's degree is preferable. The job offers a hybrid work model with part-time in-office attendance, includes commitments to fairness and inclusion, AI screening for applications, and accommodations upon request, as Zendesk remains an equal opportunity employer.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

The AI Success Specialist at Zendesk is a hands-on customer advisory role focused on accelerating value from Zendesk’s AI agents, working with customers at all levels—from CXOs to administrators—to drive ROI and innovation. The role’s overarching objectives are to accelerate business value realization, maximize outcomes and ROI, and act as a strategic partner and trusted advisor for AI-powered transformation. Key responsibilities include owning the end-to-end customer journey for the AI portfolio, acting as the technical authority on AI agents and integrations, driving adoption across the CX journey, analyzing AI performance and health metrics, identifying growth opportunities, and facilitating joint business reviews with executives. Qualifications require 5+ years in customer success/experience, enterprise SaaS or GTM experience, a bachelor’s degree, experience deploying AI/SaaS in a customer-facing capacity, the ability to explain AI to technical and executive audiences, strong relationship and program management skills, data analytics proficiency, cross-functional influence, and a hybrid work arrangement with in-office time determined by the manager. Zendesk also emphasizes fairness and inclusion, notes that AI may be used in screening applicants, and positions itself as an equal opportunity employer committed to global diversity, equity, and inclusion.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

Zendesk is seeking a Senior ML Engineer to lead GenAI infrastructure, including an internal research platform, LLM Proxy, A/B testing and evaluation benchmarking, and agentic workflow orchestration tools to scale AI across products. You will build secure, cost-optimized, and developer-friendly ML platforms and collaborate with staff engineers, product managers, and other ML teams to deliver robust, production-grade systems. Requirements include 5+ years in developing and deploying ML systems, familiarity with model registries, feature stores, orchestration and inference serving, experience with cloud providers (GCP/AWS/Azure), Kubernetes and Docker, and proficiency in at least one server-side language plus strong CI/CD and scalable backend design. Preferred qualifications include experience with agentic automation and building tools that improve developer productivity and platform adoption across multiple teams. The role offers hybrid work with onsite and remote options, full ownership and impact, a supportive team and learning opportunities, plus benefits like flexible hours, professional development funds, medical and life insurance, and a commitment to diversity and inclusion (with AI-based screening) during hiring.

Zendesk is seeking a Senior Account Executive (new business heavy) to grow its Commercial/Mid-Market base in the Philippines, focusing on adding net-new customers and closing deals of varying sizes. The role centers on building relationships, presenting Zendesk solutions, and expanding partnerships by aligning with customers' goals. Responsibilities include driving top-line revenue with new logo acquisition, owning the pipeline, nurturing relationships for retention and expansion, cross-selling, leveraging data and intents to improve prospecting and retention, and leading complex, value-driven sales cycles with executive sponsorship. Qualifications include a BA/BS or equivalent, at least 4 years of B2B SaaS sales or solution engineering experience, ability to create and scale a pipeline, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari; travel as needed. The role follows a hybrid work model with part-time onsite in the local office, and Zendesk emphasizes diversity, equal opportunity, and accommodations, while noting that AI screening may be used in evaluating applicants.

Zendesk is seeking a Sales Operations Analyst to drive intelligent automation and data-driven workflows across the global GTM engine, partnering with Sales, Marketing, Product, and IT, with a strong emphasis on collaboration with the APAC team. You will lead systems optimization and Salesforce-integrated initiatives, design automations across the GTM stack, maintain key integrations, and build dashboards and alerts using SQL, AI, and BI to turn data into actionable insights. The role requires 3–5 years in Sales/Revenue Operations or Systems Analysis (preferably in SaaS/B2B), strong communication skills, Salesforce CRM knowledge, experience with internal CS software (Zendesk a plus), change management, and hands-on API-based integrations via iPaaS tools like Workato or Zapier. Successful candidates are action-oriented, globally collaborative, solution-driven, adaptable to a fast-paced environment, and may have familiarity with data governance standards such as GDPR. The position is hybrid (part in-office each week with scheduling determined by the hiring manager), and Zendesk emphasizes equal opportunity and inclusivity, with AI screening disclosures and accommodations available upon request.

The role supports the regional directive by collaborating with the partner team and internal cross-functional groups to manage the opportunity pipeline, assist with marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates should have SaaS experience, a robust, can-do entrepreneurial mindset, and strong critical thinking skills. Responsibilities include managing partner-sourced sales and recruitment pipelines for named partners or territories, supporting existing partners, recruiting new revenue-generating partners, expanding product knowledge, and collaborating across teams and with partner leadership to drive growth and GTM plans. Requirements include 2+ years in software sales (SaaS preferred), excellent communication and interpersonal skills, proficiency with Google Apps and CRM tools, self-motivation and adaptability in a fast-paced environment, fluency in English plus French or German (others a plus), and a bachelor’s degree is advantageous. The role is hybrid, with a mix of onsite and remote work and in-office days determined by the hiring manager, and Zendesk emphasizes fairness, diversity, and accessibility, including AI screening and accommodations if needed.

Zendesk is seeking a Principal PSE/Partner Sales Executive based in Singapore to drive partner-led growth across the Philippines and APAC by recruiting, onboarding, and enabling partners to meet revenue and profitability targets in alignment with Zendesk strategy. The role involves building a robust partner ecosystem, achieving both new business and expansion targets, assessing partner capacity, and training partners on Zendesk products, sales plays, and enablement tools. It also requires creating joint business plans with top partners, monitoring quarterly progress, coordinating with regional sales, and acting as a liaison to ensure GTM activities and opportunities to close deals. Additional responsibilities include collaborating with Marketing for joint GTM campaigns, managing CRM data and forecasts, maintaining a strong new business pipeline, and delivering product demos to prospects and executives. Candidates should have a Bachelor’s degree, 10+ years of B2B SaaS sales experience with quota attainment, strong communication and analytical skills, and adaptability to a fast-paced environment; Zendesk commits to equal opportunity, hybrid work, and diversity, with AI screening used in applications.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS business by acquiring new customers and expanding existing partnerships. You will drive top-line revenue, cross-sell additional products, and manage key relationships to maximize satisfaction and retention. The role requires leveraging data insights, aligning Zendesk products with client objectives, leading complex multi-month sales cycles with proof-of-concept stages, and maintaining a robust pipeline and forecast to exceed targets. Qualifications include a BA/BS, at least 5 years in Public Sector sales or solution engineering (SaaS preferred), a track record of hitting targets with VP/C-level executives, and experience with Salesforce, Outreach, and Clari; travel is required. The US OTE ranges from $223,000 to $335,000 (50/50 base/commission) with potential bonuses and benefits, and Zendesk emphasizes a hybrid work model, diversity and inclusion, and accommodations, with AI screening noted in the hiring process.

- This is a partner sales role focused on recruiting new partnerships and working with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions with partners. - Responsibilities include accelerating opportunity velocity with sales teams and partners, evangelizing SI partner and technology alliance capabilities to Zendesk sales, and creating/executing a regional go-to-market strategy plus partner-led campaigns with regional marketing to demonstrate ROI, while serving as the day-to-day liaison between partners and Zendesk sales to drive incremental revenue. - The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and BPO consultancies, strong executive presence, a solid understanding of Zendesk’s value proposition, tech savviness, comfort in a fast-paced environment, and a proven track record of meeting quotas and building cross-functional relationships. - The role offers full flexibility, with options to work remotely or from the Melbourne office, supported by digital tools and occasional in-person meetings or events at Zendesk spaces. - Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and notes that AI may be used in screening; accommodations are available for applicants with disabilities upon request.

As a Sales Operations Specialist on Zendesk's Global GTM xDR Operations team, you'll partner with the APAC Sales Development Leadership to drive efficiency and strategic impact in the top-of-funnel motion across the region. You’ll own strategic analytics and dashboards for SDR/BDR teams, track top-of-funnel metrics (leads, MQL/SQL conversion, persistence, campaign performance), shape AI/automation strategies within the GTM stack, ensure data quality in lead/contact/account data, provide front-line tool and data support, and collaborate with Revenue Ops, Marketing, and Systems for aligned workflows. Basic qualifications include 1–2 years in Sales Ops or business analysis in a SaaS environment, ability to translate data into actionable narratives, experience with Salesforce, Tableau, Looker, Snowflake, and proficiency in Google Workspace. Preferred qualifications include SQL, Lead Routing tools like LeanData, Sales Engagement platforms such as Groove or Outreach, and a demonstrated passion for AI/Tech innovations. Zendesk supports a hybrid work model with team-level in-office days, emphasizes growth and inclusion, and maintains equal opportunity with accommodations, noting that AI may be used in screening applicants in line with policy.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities through strategic prospecting across startups to enterprise accounts, while delivering an outstanding customer experience. The ideal candidate is native German, fluent in English, with optional Polish or another CEE language, at least 6 months of sales experience, a SaaS or consultative sales background, and a self-starter attitude with a track record of overachieving. The role is hybrid with part of the week in the Lisbon office (schedule set by the hiring manager), reflecting Zendesk’s flexible approach to remote and in-person work. Zendesk emphasizes support and culture, including strong leadership, a buddy system, and the tools provided to enable success, all in service of calm, effective customer experiences. The company is an equal opportunity employer, committed to diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening as part of the hiring process.

Zendesk is seeking a detail-oriented Administrative Assistant to support teams in the Pune office, valuing culture, collaboration, and service excellence in a fast-paced environment. The role emphasizes expert calendar management across multiple executives and time zones, travel arrangements, expense reporting, and day-to-day administrative operations. Key duties include coordinating complex calendars, arranging domestic and international travel, processing expenses, serving as a reliable point of contact, and collaborating with staff to streamline workflows and cross-functional projects. Qualifications include proven administrative experience (ideally supporting globally distributed stakeholders), strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The position is hybrid with onsite requirements part of the week and eligibility restricted to candidates located in Karnataka or Maharashtra, with Zendesk highlighting growth opportunities and a commitment to diversity and inclusion.

Zendesk is hiring a Business Strategy & Operations Lead to collaborate with leaders across Marketing, Sales, and Product Growth, drive high-impact improvements, and provide rigorous operations for the Online Business. The role owns and improves systems and processes to scale the online strategy, builds cross-functional forums for Product, Marketing, and Sales to launch customer-experience enhancements, and supports executive deliverables such as OKRs, business reviews, and planning. It also involves designing audit mechanisms to monitor process integrity and identifying new opportunities for Zendesk’s Online business and end-to-end customer experience, acting as a thought partner to senior leaders. Desired candidates have 6+ years in relevant fields, strong communication and program management skills, the ability to manage ambiguity and multiple stakeholders, and a BS/BA or equivalent, with nice-to-haves including marketing KPIs, SQL, and CRM/web analytics experience. The position is based in Mexico City or Mexico State with a hybrid schedule requiring some in-office days, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to generate deep business insights for the go-to-market organization. The role drives strategy and GTM programs, performing data analysis, setting financial goals, and informing deviations and potential investments to improve revenue and profitability, with forward-looking operational insight for senior executives. It is an individual contributor role reporting to the Sr. Director of GTM Sales Strategy and offers exposure to strategy, sales, marketing, customer experience, finance, and analytics. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and presenting strategic recommendations, and leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, Sales Ops and Sales, including TAM/SAM analysis, propensity modeling, account tiering, market segmentation, and HC planning. Desired qualifications include 8-10 years in a sales strategy or strategic analytics role, SaaS experience, proficiency with CRM and data analytics tools, SQL preferred, strong problem-solving and collaboration skills, and a quantitative degree (engineering/math/statistics) with MBA/MS preferred; the role requires Mexico City or Estado de Mexico location with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion.

Zendesk is hiring a Business Development Manager in Mexico City to build and lead an outbound prospecting team focused on acquiring new prospects across the Hispanic Latin America market to grow Zendesk’s footprint. The role is hands-on and requires strong business skills, processes, metrics, and cross-functional collaboration with operations, marketing, and sales to scale the region. Responsibilities include hiring, training, and managing the team; developing product and industry skills; motivating with incentives; preparing team members for future Account Executive roles; regularly reporting on lead quantity/quality and revenue; and working with Marketing and Sales to ensure opportunity quality and proper follow-up, with proficiency in Salesforce.com and Zendesk. Requirements include 5+ years in software sales (SaaS/CRM), a consistent 100%+ quota achievement as an individual contributor, 2+ years of management experience, excellent communication and time management, experience in a multicultural/high-growth environment, and fluency in Portuguese and English (Spanish desired). The position requires being physically located in and working from Mexico City or Mexico State, offers a hybrid work model, and reflects Zendesk’s commitment to diversity, inclusion, and fair hiring practices.

The role is for a Junior Associate Solutions Consultant at Zendesk, supporting sales and solutions teams in the SMB market by quickly understanding customer needs and demonstrating Zendesk solutions, serving as the technical bridge and possibly meeting onsite. Key responsibilities include sales and presales support (proposals, presentations, demos, and managing customer relationships), cross-functional collaboration within the Go-To-Market groups, market research and analysis, and assisting marketing initiatives to drive demand. Qualifications call for a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting basics, and a proactive, adaptable mindset; internship or experience in sales or customer service is a plus. We offer opportunities for professional growth, mentorship, an inclusive culture, competitive benefits, and potential career advancement. Compensation includes a US On-Target Earnings range of $49.04–$73.08 with an 80/20 base/commission split (plus potential bonuses and benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity and accommodations, with AI possibly used in screening.

Zendesk is hiring a Nordic-speaking Business Development Representative to drive new business across the EMEA region, backed by strong sales training and clear career progression. The role requires managing a busy outbound pipeline, prospecting cold accounts and new segments within existing customers, and generating high-value pipeline from startups to enterprise clients while delivering an outstanding customer experience. Candidates should have a bachelor’s or master’s degree (preferred), at least 6 months in a sales-related role, fluency in English plus Swedish or Danish, and a passion for consultative SaaS sales, with a hybrid work arrangement that includes time in the Lisbon office. Zendesk offers a supportive leadership team, a dedicated onboarding buddy, and flexibility to work from home or office with the necessary tools and resources. The company emphasizes equal opportunity and diversity, may use AI screening in recruitment, and provides accommodations for applicants with disabilities.

The Business Process Manager will lead ongoing transformation of Zendesk's business operations and core processes, acting as a key people manager to champion the customer experience across Customer Operations. Responsibilities include coaching a team of continuous improvement and business process analysts, establishing operating rhythms across time zones, fostering a culture of measurable, iterative improvement and psychological safety, and leading CI activities through analysis, discovery, implementation, measurement, and sustainment; owning portfolio intake, prioritization, capacity planning, and balancing quick wins with transformational initiatives; and creating standards, business cases, and ROI models linked to metrics like GRR, CSAT/NPS, AHT, FCR, quality, and cost. Experience required includes 7+ years in Business Operations/Project/Process Management, 2+ years of people management leading CI and operations teams, proven delivery of complex cross-functional programs with quantified outcomes, and proficiency in CI/Lean methods and program tools (Google Suite, Smartsheet, Asana, Jira, Confluence). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement requiring in-office time, and Zendesk emphasizes flexible hours, remote work, diversity and inclusion, and community engagement. Zendesk notes that AI or automated decision systems may be used to screen applications, and the company provides equal opportunity employment with accommodations for applicants with disabilities, including a contact email for accommodation requests.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies that deliver measurable business impact at scale. Primary responsibilities include serving as a technical strategist, developing and executing customer technical roadmaps, architecting CX ecosystems, leading executive reviews, coordinating Zendesk resources, and mentoring other TAMs while feeding product insights to influence roadmaps. Required qualifications encompass 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes, deep SaaS and service-management expertise, executive-level advisory experience, and strong cross-functional leadership and communication skills; familiarity with Zendesk products is a plus. Key competencies emphasize strategic leadership, ROI-driven business impact, enterprise influence, mentorship, and the ability to communicate complex technical concepts to diverse stakeholders, with English required and Portuguese a plus. The role is based in Mexico (Mexico City or State of Mexico) with a hybrid in-office/remote schedule, and Zendesk highlights its inclusive culture, while noting AI screening and accommodation options for applicants.

Zendesk is seeking an Account Executive with a proven B2B/AI sales track record to grow the business by acquiring new customers, expanding offerings, and deepening partnerships. The role focuses on direct revenue growth, cross-selling, nurturing key relationships for retention, leveraging data insights and adoption history to prospect and improve conversion, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles, secure C-level sponsorship, collaborate with internal teams, negotiate and close multi-month deals with PoC stages, and maintain a robust pipeline and accurate forecast. Required qualifications include a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, is an equal opportunity employer committed to diversity and inclusion with accommodations for applicants, and may use AI screening in evaluating candidates.

Zendesk is seeking an Enterprise Account Executive with a proven B2B SaaS sales record to grow its enterprise customer base and deepen partnerships. The role focuses on driving revenue from new top-tier accounts, cross-selling to existing customers, and building long-term strategic relationships. Key duties include leading complex value-driven sales cycles with proof-of-concept stages, maintaining a robust pipeline and forecast, and using data and customer insights to improve acquisition and retention. Ideal candidates have a BA/BS, 8+ years in cloud software sales, a track record of hitting targets (including VP/C-level engagements), and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. The role is hybrid with part-time in-office requirements, and Zendesk emphasizes fairness and inclusion, along with AI screening and accommodations upon request.

Zendesk is looking for a Senior Analyst for Enterprise Architecture to govern the application landscape, guide integrated solution design, and enable rationalization and consolidation to meet strategic goals. In this individual-contributor role, you’ll partner with business, engineering, and IT teams to create standards, assess technologies, influence cross‑team initiatives, and lead the Enterprise Architecture Review Board to decide which new systems to adopt. You’ll analyze enterprise-wide technology solutions, build capability and architecture artifacts, serve as a SaaS knowledge hub, manage software request queues, and create an application rationalization model to reduce redundancies and optimize costs while maturing the EA program. Required qualifications include a bachelor’s or master’s in CS/Information Management/Economics (or similar), 4+ years in IT architecture or technology deployment (with at least 2+ years in EA tools/frameworks), and familiarity with EA concepts, with preferred abilities to explain complex concepts, create EA artifacts, engage executives, and collaborate with stakeholders in Lean-Agile environments. The position is based in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes diversity, equal opportunity, and accommodations, including AI-based screening and accessibility options.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration expertise, an agile startup-style approach, and willingness to travel 4-6 weeks for client engagements. The role aims to revolutionize customer experiences through optimized Zendesk implementations, drawing on backgrounds as an Assist/Professional Services Consultant or a tech-savvy Customer Success Manager with a strong customer-centric focus. Key responsibilities include client engagement and discovery, hands-on design and integration of Zendesk solutions, project management, training and enablement, continuous improvement, and travel to client sites as needed. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, solid CRM and customer-support operations understanding, a proven consulting or similar track record, and strong communication, problem-solving, and adaptability in an agile environment. The position offers a hybrid US work setup with a base/OTE of $226k-$338k (70/30), potential bonuses and benefits, and a culture emphasizing collaboration, growth, wellbeing, equal opportunity, and accommodations.

The AI Specialist, Customer Success at Zendesk is a hands-on advisor who helps customers realize business value from Zendesk’s AI agents, working with stakeholders from CXOs to product teams to deliver ROI and drive innovation. The overarching objective is to accelerate value realization, maximize outcomes and ROI, and function as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, drive adoption across the CX journey, analyze performance data to forecast risks and opportunities, and pursue expansion and renewals. Requirements include 5+ years in Customer Success or Experience, enterprise SaaS/GTM experience, a bachelor’s degree, experience deploying AI/SaaS, ability to articulate AI concepts to technical and executive audiences, strong relationship and analytics skills, and professional proficiency in Japanese and English. The role is hybrid with in-office and remote components, Zendesk emphasizes diversity and equal opportunity, and applicants should note AI-based screening and accommodation options.

Zendesk, a leading customer support software provider, is seeking a motivated software sales professional to build and nurture the Japan sales pipeline through outbound prospecting and cross-functional collaboration with internal teams such as sales, product, and marketing. Key duties include proactively approaching prospects, diagnosing their business challenges, strategically targeting opportunities, creating and managing a commercial or enterprise account pipeline, and ensuring a top-tier customer experience. Requirements include enterprise and corporate business development experience with Japanese prospects, IT industry background, at least 12 years in a sales-related environment, high competitiveness and initiative, excellent communication and relationship skills, native-level Japanese with English reading/writing, and a bachelor’s degree preferred. Benefits and culture emphasize a high-performance, diverse, collaborative environment with perks such as personal medical insurance, remote-work, mobile and internet allowances, Recharge Friday, and a hybrid work model combining in-office and remote work. Zendesk measures success by the number of qualified opportunities created for the Japan sales team, maintains an equal opportunity and inclusive hiring policy, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Platform Architect for its Contact Center Center of Excellence to lead the design of scalable, integrated customer experience solutions using Zendesk, Amazon Connect, and AWS. Key duties include architecting CCaaS architectures, defining a long-term technology strategy, providing technical leadership and mentorship to presales, driving AI/automation adoption, ensuring security and compliance, and supporting pre-sales activities with discovery, PoCs, demos, and collateral. The role also emphasizes governance, integration of Zendesk with AWS and other systems, stakeholder collaboration, and ongoing innovation aligned with industry trends. Qualifications require at least 10 years in solution architecture with 5+ years in contact-center technologies (Amazon Connect, CRM/CX tech; Zendesk preferred), strong AWS expertise (Lambda, Lex, IAM, DynamoDB, S3, API Gateway) and programming experience (Python/NodeJS a plus), plus leadership and communication skills. Preferred qualifications include Zendesk certifications or AWS Solutions Architect, omnichannel and WFM/analytics experience, Agile/DevOps familiarity, and Zendesk notes a hybrid, inclusive workplace with equal opportunity policies.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Senior Commercial Account Executive to join its Japanese team, providing sales leadership and creative direction to its most visible customers and shaping the Platform experience. The role involves hunting for new opportunities, closing new accounts while maintaining existing ones, building broad relationships, managing opportunities, and articulating Zendesk’s platform vision at a strategic level. Key responsibilities include leading a subset of Commercial accounts, creating direct new business and expansion opportunities, developing go-to-market strategies with the wider Zendesk team, multi-year account planning, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, following the sales process, and influencing product direction via Solution Architecture. Requirements include at least 6+ years in enterprise software/SaaS (CX experience preferred), success selling in Japan to VP/C-level executives, experience managing complex sales cycles, consistent over-target performance, strong interpersonal/presentation and communication skills, willingness to travel, and a hybrid work arrangement. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI or automated decision systems may be used in screening, and reasonable accommodations are available for applicants with disabilities, with contact information provided for accommodation requests.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Senior Solutions Consultant at Zendesk serves as the technical, solution, and competitive lead in the sales cycle, acting as the bridge between sales teams and prospects and owning the prime technical relationship to drive customer happiness. They collaborate with Sales, Marketing, and Product Managers to convey the technical merits and business value of Zendesk, delivering technical information in person, online, or via virtual meetings. The role requires 5+ years of mid-market/enterprise software sales, experience mapping RFI/RFP requirements, strong discovery and objection handling, pilots/POCs management, and knowledge of web technologies and AI concepts, with travel up to 40%. Additional desirable skills include experience in contact center environments, vertical industry expertise, enterprise software consulting, and familiarity with customer service software, ITSM, data warehousing, business intelligence, and workforce engagement management, plus formal B2B software sales training. The compensation package features an annualized US OTE of $188k-$282k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, and fair hiring practices with AI screening and accommodations for disabilities.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions for strategic customers, ensuring technical quality and translating business objectives into scalable cloud architectures. Responsibilities include People Leadership & Mentorship (coaching, performance feedback, career development, AWS deployment and coding standards in Python/Node.js, handling escalations, and resource planning across concurrent engagements). Technical Oversight & Quality Assurance covers governance of end-to-end delivery, standardizing documentation through Technical Design Documents and Custom App Specifications, and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. Cross-Functional Collaboration entails partnering with Engagement Managers, Services Consultants, and Solution Architects as the lead technical voice, advocating for product enhancements with Product/Engineering, and supporting Pre-Sales with technical reviews and scoping. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years of hands-on experience building, migrating, and deploying complex cloud solutions, strong AWS and contact center integration expertise, proficiency in Python/Node.js/Java, REST APIs and SaaS familiarity, and excellent communication and problem-solving skills; the US OTE range is $210,000 to $316,000 with a hybrid in-office work arrangement.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

Zendesk is hiring a Principal Product Designer for the Agentic AI team (Zendesk Copilot) to drive AI-first agent interfaces with a human-centered, collaborative design approach across Product, Engineering, Content Design, and Research. In this role you will shape long-term design direction for high-impact initiatives, partner with senior leaders to align design with business goals, and lead complex programs spanning multiple teams while applying expert interaction and systems design. Requirements include 8+ years in SaaS product design, a proven track record of shipping large-scale products, a strategic craft, and experience with or willingness to learn generative AI and prompting LLMs, plus strong cross-functional communication. The role offers ownership of projects, the chance to set new standards in an emerging space, flexible remote/hybrid work, and opportunities to grow with a motivated team, with primary collaboration among teams in Portugal, Germany, Denmark, and Poland and distributed AMER/APAC teams. Zendesk notes diversity and inclusion commitments, AI screening of applicants, and asks applicants to submit a portfolio link; accommodations are available for applicants with disabilities.

This role is an AI Sales Specialist within Zendesk’s EMC segment in the Americas, a quota-carrying overlay position that partners with the Core Account Executive team to prospect, demo, and close deals around Zendesk’s AI products using value-based solutions. Key duties include owning sales quotas, collaborating with the core sales team to grow revenue from existing Zendesk accounts and new opportunities, building strong customer relationships, leading AI proofs of concept, and working with the AI Success team to identify expansion and cross-sell opportunities while optimizing commercial modeling and forecasted automation rates. The role also emphasizes AI sales enablement, acting as a subject matter expert, owning enablement initiatives in the assigned territory, and ensuring Core AEs receive product updates, plays, and market insights to aid prospecting and qualification. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication skills, willingness to travel, and favorable experience in overlay/co-sell roles, along with strong collaboration across sales teams and leadership. Compensation features an annualized US OTE of $226k-$340k (60/40 base/commission) with a hybrid in-office schedule, and Zendesk’s commitment to diversity, equal opportunity employment, and accommodations.

Zendesk is seeking a Senior Sales Manager to lead a high-performing Commercial field sales team focused on enterprise accounts (500–1,500 employees) using a solution- and value-driven approach. The role demands strong leadership, creating an inclusive culture, mentoring and onboarding Commercial Account Executives, engaging with C-level executives, and coordinating with cross-functional teams to build pipeline and achieve bookings targets, including MEDDPICC deal reviews and accurate quarterly forecasts. Responsibilities also include weekly forecast meetings, coaching on sales strategies, monitoring activity and results, leading demand generation, and developing executive relationships to support success. Requirements include 10+ years in software sales with 3–5+ years in management, a proven track record of quota attainment and profitability, experience managing Commercial AEs in a B2B software environment, excellent presentation and listening skills, and the ability to hire and train new AEs; CX experience is a plus. The role is hybrid, combining in-office presence with remote work, and Zendesk emphasizes equal opportunity, diversity, and inclusion, notes AI may be used in screening, and offers accommodations for disabilities and veterans with contact details provided.

The role is Strategic Enterprise Account Executive at Zendesk, focused on revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to complex business needs. Responsibilities include developing and executing strategic sales plans to meet quotas, engaging C-level executives, closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining an AI-focused sales pipeline and accurate forecasts, and staying current on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of exceeding targets, the ability to influence executives, excellent communication and negotiation skills, and familiarity with CRM tools (Salesforce preferred). Why Zendesk? Opportunities to work with cutting-edge technology, a collaborative culture, competitive compensation with uncapped commissions, and comprehensive benefits; the US OTE range is $283,000–$425,000 with a 50/50 base/commission split, with offers based on capabilities and location. Zendesk is an equal opportunity employer that values diversity and inclusion, notes AI may be used in screening applicants, supports a hybrid work model, and provides accommodations upon request.

Zendesk is a leading customer experience and support platform seeking motivated software sales professionals. The role is a pure hunting sales position in the Commercial/Enterprise market across Asia, with no prior experience required but a strong drive to succeed in a fast-paced tech sales environment. Key responsibilities include engaging with prospects to identify pain points, generating high-value pipeline through targeted prospecting, collaborating with the sales team to target accounts, and maintaining a strong pipeline with excellent customer experience. Desired experience includes at least 2 years in sales/BD in the Commercial/Enterprise segment (preferably with India-based prospects), strong communication and self-starter traits, Mandarin/Cantonese language ability, and a bachelor’s degree is preferred. The role is hybrid with part in-office attendance, and Zendesk emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities, while AI screening may be used in evaluating applications.

The job is a senior offensive security role at Zendesk focused on penetration testing across product and infrastructure, running SaaS-based red team exercises, and advancing AI security evaluations while collaborating with AI security, threat intelligence, threat monitoring, and threat engineering teams to refine protections and incident response. The ideal candidate brings deep SaaS security expertise, strong knowledge of LLM architectures and AI agent vulnerabilities, and demonstrated ability to perform quantitative analyses and communicate findings effectively. Basic qualifications include at least 7 years in offensive security, strong web application vulnerability knowledge, awareness of LLM security threats, and proficiency with tools like Burp Suite, Nmap, Kali, and scripting. Preferred qualifications cover AWS security experience, scalable AI system testing, AI security tools, MacOS/Apple security, 10+ years in the field, relevant certifications (e.g., OSCP, CEH, CPENT, etc.), and contributions such as published vulnerabilities or talks. The compensation section notes a US base salary range of $215,000–$323,000 plus potential bonuses and benefits, along with Zendesk’s hybrid work model, commitment to diversity and inclusion, AI-driven screening, and accommodations for applicants with disabilities.

The Agentic Tribe is hiring a Staff AI Agent Engineer to lead the design, development, and deployment of Gen3—a goal-oriented, multi-agent LLM-powered system that can reason, plan, and adapt to user needs in real time. You’ll architect stateful, scalable AI agents with Python and frameworks like LangChain, oversee integration with enterprise systems and APIs, evaluate foundation models, and own the deployment lifecycle while mentoring others. Core competencies include LLM-oriented system design, tool integration, retrieval-augmented generation, evaluation/observability, safety and reliability, performance optimization, planning and long-term memory, and programming with Python/FastAPI and cloud CI/CD, with bonuses for advanced degrees and experience turning research into production or fine-tuning techniques. The interview process spans five steps (intro call, one technical interview, take-home challenge, two technical interviews, final interview) and the Poland base salary range is zł392,000– zł588,000 with potential bonuses, plus a hybrid on-site/remote work arrangement. Zendesk emphasizes equal opportunity, diversity and inclusion, accommodations for applicants with disabilities, and notes candidate privacy and AI screening as part of its hiring process.

The role is a Managed Services Consultant in Zendesk's Professional Services, acting as an experience-maker for enterprise customers and helping them map business needs to Zendesk products. You will manage a portfolio of Managed Services customers, maintain product expertise, provide proactive guidance, delegate requests to global teammates, help establish premier service policies, and address high-impact issues to build ongoing customer value. Basic qualifications include 3+ years in consulting or customer success, a solid understanding of support processes, strong communication and relationship leadership, empathy, and the ability to travel up to 10%. Preferred qualifications include technical curiosity, experience at a technology company or consultancy, Zendesk or SaaS product experience, and multilingual abilities. The role follows a hybrid work model (Lisbon office with part-time in-office requirement), and Zendesk emphasizes diversity and inclusion, with AI screening and accommodations available for applicants.

Zendesk is hiring a Customer Success Manager, Pulse, an advisory role that centers on using Zendesk’s AI-powered solutions to guide customers to their business outcomes and to own the customer relationship end-to-end. The role’s overarching objective is proactive health management, accelerated product adoption, and clear ROI realization across customer relationships by leveraging advanced AI capabilities. You’ll own the customer journey from onboarding to renewal, design outcome-driven success plans, coordinate with professional services, and champion value realization and growth for customers. The ideal candidate has 5+ years of experience in customer success or related roles in enterprise technology/SaaS, a strong technical/AI/product background, good business acumen, stakeholder influence skills, and proficiency with CS tools and analytics. Compensation includes US OTE of $118,000–$178,000 with a 70/30 base-to-commission mix (potential bonuses), and Zendesk emphasizes a hybrid, inclusive work culture with AI-based screening and a commitment to equal opportunity.

Zendesk is seeking a Director of Process Innovation and AI Strategy for the Finance organization to lead a high-impact transformation across the CFO functions, optimizing end-to-end processes, scaling automation (including AI), and improving service quality and controls, while owning strategy, roadmap, and delivery and partnering with SMEs, shared services, IT, and cross-functional leaders under the Executive Steering Committee. The role is a career-defining opportunity to foster ideation, AI exploration, and real transformation across the CFO, building an AI-enabled culture and collaborating with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery, while developing “skills of the future” in Finance. Key responsibilities include designing and delivering an enterprise finance optimization and automation strategy with multi-year roadmaps aligned to priorities and KPIs, reporting progress to the Executive Steering Committee, and producing executive-ready dashboards; driving end-to-end process optimization to simplify processes, reduce handoffs, and standardize policies; and leading an AI/automation portfolio (RPA, iPaaS, AI/LLM) with governance and scalable, high-ROI use cases. Requirements include 12+ years in Finance transformation within SaaS/tech and 3+ years leading cross-functional initiatives at Director level, deep O2C/P2P/R2R/FP&A expertise in global/shared services, hands-on process mapping and operating model design, familiarity with ERP/CRM/CX/HCM, iPaaS, RPA, analytics tools, knowledge of AI/LLM tools, Lean/Six Sigma Black Belt preferred, and strong change management and SOX/audit readiness. Compensation ranges US base 178k-266k with potential bonus and benefits; hybrid work arrangement; Zendesk emphasizes flexible in-office and remote work and a commitment to diversity, equity, and inclusion; AI may be used in screening and accommodations are available for applicants with disabilities.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

The Senior Solutions Consultant at Zendesk will lead the transformation of how brands use Zendesk’s AI-powered CX/ES platform, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to architect scalable, AI-driven solutions that drive growth and measurable results. You’ll lead technical and business discovery, conduct AI readiness assessments, design tailored demos and proofs of value, and own end-to-end engagements from qualification to pilot, ensuring alignment with customer goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, translate advanced AI/ML capabilities into business stories for audiences from IT to the C-suite, and partner cross-functionally to influence product roadmaps and go-to-market strategies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, experience delivering pilots/POCs, deep AI understanding (LLMs, NLP, automation), and domain expertise in CCaaS, ITSM, BI, WFM, or middleware, plus strong analytical storytelling and travel willingness. Zendesk emphasizes a hybrid, inclusive culture, commitment to diversity and equal opportunity, and notes that AI may be used in screening applicants, while offering accommodations to applicants with disabilities.

Zendesk is hiring a Solutions Consultant to help lead AI-powered CX and Employee Services transformations, collaborating across Sales, Product, Engineering, and Customer Success to architect strategies that drive operational excellence and customer growth. Responsibilities include leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements through pilots, and building secure, scalable solutions using Zendesk APIs and cloud platforms. Requirements include 3+ years of presales or solutions consulting in SaaS/CX, strong AI fluency with LLMs and NLP, practical prototyping skills to create pilots without deep backend work, domain knowledge in web/SaaS architectures (CCaaS, ITSM, BI, middleware), excellent communication, a bachelor’s degree or equivalent, travel flexibility, and fluency in English, German, and Polish. Ideal candidates are innovative problem solvers who are technically fluent, strategic and consultative, customer-obsessed, and collaborative influencers who can align cross-functional teams around measurable business outcomes. Zendesk emphasizes a hybrid, inclusive culture, uses AI in candidate screening, is an equal opportunity employer with a commitment to diversity and inclusion, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, and qualify opportunities for Account Executives. The role involves using strong communication to upsell and cross-sell, being the face of the brand, and contributing to a collaborative, multicultural team that delivers an outstanding customer experience. You should be fluent in Swedish or Danish and English, have a passion for consultative sales, with SaaS sales experience preferred but not required if you have a relevant degree or internship, and possess a self-starting, “can-do” attitude. The position is hybrid with part of the week in the Lisbon office and part remote, with the specific in-office schedule determined by the hiring manager, and is positioned as a chance to start or advance a sales career at Zendesk. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI to screen applicants, and frames its mission around the intelligent heart of customer experience, with accommodations available for applicants.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake to help 170,000+ businesses understand customer interactions. The role focuses on building core data services and delivering tools for customers and internal teams to enable high-quality software projects on time, with a platform that supports customer reporting, ML initiatives, and internal analytics. Key duties include publishing well-tested production code, designing core data platform features, diagnosing production issues, optimizing pipelines for throughput and data quality, and collaborating to solve technical challenges with leadership and mentorship. Qualifications include 6+ years in software/data engineering with 3+ years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java/Python/Scala, AWS, high availability, Kubernetes, data modeling, and familiarity with ETL, build/deploy tools, Kafka, Airflow, Celery, and AWS Step Functions. The role is based in Karnataka or Maharashtra with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening practices, and accommodations for applicants.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is hiring a sales-focused role to generate new business and fuel the Account Executive pipeline as part of its global CX transformation, highlighting the company’s status as a 2025 Gartner Magic Quadrant Leader and its focus on shaping the future of customer engagement. The position seeks self-starters who are risk-takers with a passion for SaaS, customer service, and high-tech, and responsibilities include generating opportunities, collaborating with Account Executives on targeting and messaging, engaging senior executives, researching accounts, and qualifying opportunities to meet quotas. Requirements include 2-4 years of high-volume outbound sales experience, the ability to understand customer needs and map Zendesk solutions, strong multitasking and written skills, a bachelor’s degree, and fluency in both Spanish and English with a track record of meeting monthly targets. The role is hybrid, requiring in-office presence part of the week at a local Zendesk office, with the schedule set by the hiring manager, and applicants must be physically located in Mexico City (CDMX) or the State of Mexico (Estado de México). Zendesk emphasizes an inclusive culture with competitive pay and benefits, notes that AI may be used to screen applications, and provides information about equal opportunity and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to develop software solutions, integrate data across SaaS systems, and enhance employee and customer experiences with Zendesk products. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; conducting unit, integration, and UAT testing; participating in backlog refinement, sprint planning, and daily stand-ups; exploring AI-driven automation; and collaborating with developers, solution architects, and business analysts. Qualifications require 5+ years in backend or integration engineering, advanced Java (required) with optional Node.js or Python, design and maintenance of RESTful APIs and event-driven architectures, and AWS serverless or equivalent cloud experience, along with SaaS integration and Agile/DevOps experience. Preferred skills include Node.js, Python, or Bash scripting; familiarity with iPaaS and low-code platforms; CI/CD tooling; observability and monitoring; security, data management, and data orchestration; change management; and AI/ML exposure. The role is hybrid with on-site attendance three days a week from 12:00 PM to 8:00 PM in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and diversity while noting possible AI screening in the hiring process, along with privacy and accommodation options.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Sales Development professional for its EMEA region to build the sales and talent pipeline through outbound prospecting and targeted outreach to startups, unicorns, and enterprise customers, while delivering an outstanding customer experience in a fast-paced, collaborative culture. The role involves being a core member of the sales team, driving new business, managing a busy outbound pipeline, and creatively sourcing leads via social tools, with a target-driven mindset and a strong brand-facing approach. Qualifications include fluency in English and Arabic, at least 6 months in a sales-related role, an interest in consultative SaaS sales, excellent written and verbal communication, a bachelor’s or master’s degree preferred, and availability to work in Lisbon in a hybrid model (part in office, part remote). Why Zendesk: a supportive leadership team, a buddy system, flexible work options with necessary tools, and a culture focused on career development and delivering a top-tier customer experience, with a hybrid setup that combines onsite collaboration and remote work. Zendesk is an equal opportunity employer, may use AI-based screening, is committed to diversity and inclusion, offers accommodations for applicants with disabilities, and invites candidates to apply via the Zendesk careers site, with accommodations coordinated through a dedicated contact if needed.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk is seeking a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal integrations. You will drive system design and development across multiple teams to deliver reliable, secure, scalable, and extensible enterprise software, modernize the data platform, and implement event-driven real-time workflows. The role involves collaborating with Product Managers, Designers, and Engineering Leaders to execute the technical strategy, proactively mitigate issues, build reusable components, participate in code reviews, own end-to-end delivery, mentor engineers, and lead agile ceremonies and on-call readiness. Required qualifications include 12+ years of frontend SaaS experience, 10+ years with JavaScript/TypeScript and React/Redux, testing with Cypress/Jest, strong REST API and data layer design, multi-tenant architecture expertise, and autonomous, communicative leadership. The position is described as Pune-based with a 3-day-per-week in-office requirement, but Zendesk notes location restrictions to Karnataka or Maharashtra for hires, and the company emphasizes hybrid work, AI screening in recruitment, and a commitment to diversity and accommodations.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk’s Contact Center Center of Excellence is seeking a Senior Platform Architect with deep expertise in contact center technologies (Zendesk, Amazon Connect, AWS) to design, implement, and lead scalable CX solutions and provide strategic technical leadership. The role’s core daily activities include architecting and optimizing solutions, defining a long-term technology roadmap, mentoring presales teams, driving AI/automation adoption, ensuring security and compliance, supporting pre-sales with discovery, demos, and PoCs, and creating technical documentation and sales collateral while coordinating with vendors. Key responsibilities emphasize strategic leadership of the architectural vision, end-to-end solution design across Zendesk, Amazon Connect, and AWS, integration management, technical oversight of pre-sales, stakeholder collaboration, ongoing innovation, and governance for security and performance. Qualifications require a bachelor’s or master’s in CS/IT/Business, at least 10 years in solution architecture with 5+ years in contact center technologies (Amazon Connect and preferably Zendesk), strong proficiency with AWS services (Lambda, Lex, IAM, DynamoDB, etc.), and proven leadership and communication skills; preferred credentials include Zendesk and AWS certifications and experience with omnichannel, WFM, and analytics, plus Agile/DevOps familiarity. Zendesk notes its hybrid work model and commitment to diversity, equal opportunity, and potential AI screening, with accommodations available upon request and a global, inclusive hiring approach.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 knowledge, particularly in SaaS, to lead revenue recognition for customer contracts and oversee related processes, systems, and policies. Responsibilities include ensuring fundamental ASC 606 compliance, advising Revenue Operations and Legal on contracts and amendments, making data-driven decisions with actionable metrics, driving continuous improvement of revenue processes and systems, ensuring data integrity, resolving system discrepancies, and supporting financial reporting and audits. Qualifications include extensive ASC 606 experience in SaaS, a degree in Accounting or Finance (CPA preferred), proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, strong analytical and collaboration skills, detail orientation and time management, a proven track record of delivering projects, and the ability to work US hours. The role is based in Mexico City or Estado de Mexico, with a hybrid work model that requires some in-office presence and a schedule to be determined by the hiring manager. Zendesk highlights a people-centric, diverse, and inclusive culture with flexible benefits, remote options, and a commitment to equal opportunity, while noting that AI screening may be used and accommodations are available upon request.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk’s Product Security team builds processes and tools, including a bug bounty program, Security Champions, security reviews, and testing tooling, to bake security into products and guide secure decisions across the software development lifecycle. The role emphasizes secure-by-design product security reviews with local partners and the development of new security tooling and customer-facing features. You’ll work on distributed, high-scale integrations with SaaS providers (Slack, Atlassian, AWS), processing around 10 million events per day and collaborating with engineers to address security at scale. The ideal candidate has 9+ years of full-stack experience (React/JS/Node/TS), strong frontend and backend skills, experience with mono-repos and Salesforce/Jira/Slack integrations, and the ability to mentor others and champion accessibility. Zendesk supports a hybrid work model with relocation to Pune and location restrictions to Karnataka or Maharashtra, along with a commitment to diversity and inclusion and the use of AI in screening plus accommodations for disabilities.

Zendesk is a leader in customer experience solutions and runs a Center of Excellence to optimize support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to improve customer interactions and efficiency. They are hiring a Sales Specialist with deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk Contact Center as a Service for the commercial segment in the Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with Account Executives, pre-sales, and partners; aligning with AWS and Amazon Connect AEs; running customer discovery calls, managing deal progress, forecasting with regional teams, and delivering tailored value propositions while representing Zendesk at regional events. Required qualifications include a minimum of 7 years in cloud contact center sales, channel sales experience, C-level selling experience, ability to work autonomously in a fast-paced environment, and strong communication skills, with Zendesk/Amazon Connect experience being advantageous. The role offers a competitive package, including an annual OTE of $234,000–$352,000 with a 60/40 base/commission split, potential bonuses and benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and diversity.

Zendesk is seeking a Senior Contact Center Sales Specialist - LATAM to drive awareness and sales of Zendesk's CCaaS platform across Latin America, preferably with deep experience in Zendesk, Amazon Connect, or AWS-based contact center solutions. The role involves collaborating with Zendesk Account Executives, pre-sales teams, and partners; engaging with vendors and delivery partners; managing customer discovery calls and deal progress; partnering with AWS AEs; running forecast cadences; coordinating with pre-sales to tailor value propositions; and representing Zendesk at regional events. Required qualifications include at least 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, technical familiarity with Zendesk and Amazon Connect or similar tech, and a proven track record of meeting sales targets and engaging at the C-level. The position is based in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager, and offers opportunities for professional growth in a collaborative environment. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by using AI-driven insights to accelerate revenue and deliver scalable, exceptional customer experiences. The role involves acquiring new SMB customers, nurturing relationships, leading complex AI-informed sales cycles, co-creating AI transformation roadmaps with measurable KPIs, and developing data-backed ROI cases to influence procurement and upsell. You’ll conduct consultative technical conversations on AI product architecture with Solutions Engineers and cross-functional teams, pursue cross-sell/up-sell opportunities, and maintain a robust Salesforce pipeline with accurate forecasts. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI integrations, excellent organizational and forecasting skills, a BA/BS, willingness to travel, and a requirement to be located in Mexico City or Estado de Mexico for a hybrid work arrangement. Zendesk emphasizes a customer-centric, data-driven, collaborative culture with a commitment to diversity and inclusion, notes that AI may screen applications, and offers a flexible hybrid work model.

The role is a Services Consultant who leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with business goals. Responsibilities include serving as a Zendesk for Contact Center SME, leading design workshops, producing Technical Design Documents, configuring and deploying AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and providing client training and handovers plus regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years of hands-on cloud-based solution work, experience deploying AWS environments, automation and integration across contact centers, and strong programming skills (Python/AWS Lambda) with a passion for building contact center solutions. Zendesk emphasizes a strong culture with competitive pay and benefits, a hybrid work model that mixes onsite collaboration with remote work, and a commitment to diversity, inclusion, and community involvement. The company is an equal opportunity employer, may use AI to screen applications, and provides accommodations for applicants with disabilities upon request.

As a Solutions Architect, you’ll be the key technical expert in the pre-sales process, working with the Contact Center Platform Architecture team and customers to design and scope customized Zendesk solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping by analyzing customer requirements, creating detailed professional services estimates and proposals, and articulating complex technical concepts clearly to technical and executive audiences while maintaining deep Zendesk Contact Center product expertise. You will partner closely with the Professional Services team to ensure a seamless transition from sales to project delivery, setting the implementation team up for success. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years building/deploying complex cloud-based solutions, experience implementing AWS environments with Amazon Connect as a must-have, and the ability to translate business objectives into technical solutions and estimates with exceptional communication. The role offers a hybrid work model with partial in-office days, reflects Zendesk’s inclusive culture and equal opportunity stance, notes AI screening may be used, and provides accommodations upon request.

- The role is a Technical Architect at Zendesk who develops customized technical solutions aligned with customers' business needs, owning the end-to-end delivery of implementations and configuring AWS resources for Zendesk Contact Center deployments. - Responsibilities include understanding customer requirements, leading multiplate development and architecture resources, mentoring juniors, translating business objectives into technical solutions, and collaborating with Zendesk Professional Services as the lead technical solution designer in cross-functional engagements. - Required qualifications include a Bachelor's or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building cloud-based solutions, proficiency in backend languages (Java, C#, Node.js, Python), AWS experience, RESTful API familiarity, and strong hands-on coding with AWS Lambda and Python. - Additional duties include producing Technical Design Documents and Zendesk Custom App Specifications, supporting development and testing, assisting in Zendesk environment configuration, conducting technical trainings, and maintaining ongoing communication with Engagement Managers while managing multiple projects. - Zendesk emphasizes a hybrid work model, global diversity and inclusion, equal opportunity employment, AI-based screening for applicants, and accommodations for disabilities, with some in-person attendance required at a local office schedule.

The Senior Engagement Manager at Zendesk will be pivotal in driving the success of complex, high-value client projects, requiring leadership, influential communication, advanced project management, strategic thinking, and mentoring of junior team members. Key responsibilities include serving as the lead client contact, overseeing projects from inception to completion within budget and quality standards, refining delivery methodologies, proactively managing risk, providing strategic oversight, supporting proposals and contract negotiations, staying current with industry trends, collaborating cross-functionally, and ensuring profitability. Qualifications require Spanish and English (Portuguese preferred), 5+ years in client-facing consultancy or professional services with significant leadership, the ability to manage multiple engagements, strong strategic and analytical thinking, excellent interpersonal and communication skills, proficiency with project management software and CRM tools, a bachelor’s degree (Master’s a plus), experience with various contract types, and willingness to travel up to 25%. Location and work approach specify that candidates must be located in Mexico City or Estado de Mexico, with a hybrid schedule that combines onsite and remote work and in-office days determined by the hiring manager. Zendesk emphasizes a diverse, inclusive culture with flexible work options, social impact involvement, and notes AI screening and accommodations processes, reaffirming its status as an equal opportunity employer.

Zendesk is hiring a Manager of the Business Development team for the EMEA region (expanding from its Lisbon hub) to recruit, train, and lead SDRs and BDRs and shape the development of their programs. The role combines leadership and hands-on program development, with responsibility for hiring, coaching, and developing early-career sales talent, inspiring the team to consistently exceed targets, and accelerating career progression while driving agile processes. Candidates must have prior managerial experience with BDRs/SDRs, be fluent in German or Dutch, and bring SaaS sales experience (preferably in Support, Sales, or CRM) with a history of meeting or beating quota, plus expertise in demand generation and cross-functional collaboration. The position is hybrid, offering Mondays and Fridays remote work and in-office presence in Lisbon on Tue-Thu, with the specific schedule determined by the hiring manager, and requires collaboration with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Zendesk emphasizes equality, diversity, and inclusion, may use AI in screening, provides accommodations for applicants with disabilities, and maintains a culture-focused, inclusive environment supported by its global offices and hybrid work model.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

The Prospecting Acceleration Specialist at Zendesk plays a critical role in regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to accelerate ramp time and improve pipeline conversion. You’ll onboard new BDRs through in-person and virtual programs and deliver ongoing enablement on messaging, tools, objection handling, and prospecting strategy. You’ll optimize outbound sequences and messaging using performance data, partner with cross-functional teams, provide field coaching, and surface regional insights to improve programs. Candidates should have 2–4+ years in Sales Development (ideally in SaaS), experience as a BDR at Zendesk or similar, and expertise with outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), plus a strong coaching ability, data-driven mindset, and communication skills. Zendesk emphasizes a hybrid work model, global impact, diversity and inclusion, and equal opportunity employment, with AI screening and accommodations options for applicants.

Zendesk is seeking a CX Acceleration Manager/Consultant to help enterprise clients unlock the full potential of Zendesk through hands-on configuration and strategic consulting, serving as a central connector to redefine CX implementation excellence. The role leads short-term engagements to rapidly improve client Zendesk ecosystems and CX maturity by accelerating value realization via expert guidance and hands-on setup. Responsibilities include conducting comprehensive assessments, securing executive sponsorship, implementing and optimizing configurations, maximizing feature utilization, coordinating cross-functional teams, and delivering close-out reviews with quantified value. Basic qualifications: 5+ years in senior, customer-facing technical roles; expert-level Zendesk administration; technical consulting ability; and strong communication; preferred qualifications include ITSM/CXM knowledge, cross-functional collaboration, and creative problem-solving. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion, AI may be used to screen applicants, and accommodations for disabilities are provided.

Zendesk is hiring a Digital Inside Sales Specialist who will become a product expert and articulate Zendesk’s value to both new and existing customers, helping them make informed decisions across multiple touchpoints as part of a new fast-growing team, with training requiring travel to an office before moving to a hybrid schedule. The role's responsibilities include handling a high volume of inbound leads and existing customers via calls, meetings, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and demos; understanding customer needs and turning them into Zendesk champions; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Qualifications include excellent English written communication, the ability to work with a global client base, 2+ years of sales experience (software/SaaS preferred), a strong passion for Zendesk technology, outstanding organizational skills to multitask, and the ability to thrive in a fast-paced environment; in-office work is required 3 days per week. The role features a hybrid work model designed to balance onsite collaboration with remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity employment, may use AI for screening, supports diversity and inclusion, and provides accommodations for applicants with disabilities, including contact information for accommodation requests.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS base, focusing on acquiring new logos and expanding existing partnerships by aligning Zendesk products with clients’ business objectives. The role involves driving top-line revenue, cross-selling to optimize account value, managing key relationships for retention, using data and adoption history to improve win rates and expansion, and creating quarterly territory plans to increase market share. It requires leading complex, multi-month, value-centric sales cycles with proof-of-concept stages, securing C-level sponsorship, collaborating with internal teams to optimize sales strategy, and closing deals with strong negotiation and forecasting skills. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting targets, experience selling to VP and C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. Compensation includes an annualized US OTE of $283,000–$425,000 with a 50/50 base/commission split, potential bonuses or benefits, and Zendesk’s emphasis on hybrid work, diversity, inclusion, and accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive with a proven B2B SaaS sales track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. The role focuses on driving top-line revenue by acquiring new enterprise customers, proactively cross-selling to existing clients, nurturing relationships for retention and strategic partnerships, and using data insights and adoption history to improve prospecting and retention. Key duties include creating quarterly territory plans to increase market share, aligning Zendesk products with client objectives to secure expansions, leading complex multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and forecast to exceed goals, and establishing C-level sponsorship while collaborating with internal teams to close deals. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club membership is a plus), experience selling to VP/C-level executives, the ability to travel, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk offers a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The role is a Zendesk Managed Services consultant responsible for a portfolio of customers, managing backlog, optimizing usage, consulting on best practices, and delivering hands-on support to ensure ongoing value. Responsibilities include minimizing churn, prioritizing work within available hours, maintaining product expertise, educating customers, delegating tasks globally while ensuring quality, helping establish service policies, providing business consultation, handling high-profile escalations, and balancing competing priorities to ensure on-time delivery. Requirements include a bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship skills, comfort interfacing with managers, empathy and technical enthusiasm, travel up to 20%, and English proficiency. Zendesk highlights a hybrid, flexible-work culture with remote options and in-office collaboration part of the week, plus a focus on work-life balance, diversity and inclusion, and social impact. The US base salary range is $106,000–$160,000, with potential bonuses or benefits, and offers are determined by capabilities, experience, and location, with notices about AI screening and equal opportunity employment.

Zendesk is seeking a Design Operations Intern (also known as a Design Program Manager or Producer intern) to join the Product Design team with a specific focus on AI Enablement, responsible for optimizing design workflows, piloting new AI capabilities, and integrating AI as a partner for craft and speed while keeping a human-in-the-loop approach. The role reports to the Director of Product Design Operations and collaborates with the AI Champions to operationalize the future of design at Zendesk. The ideal candidate is AI-literate, process-oriented, people-centered, design-minded, and critically optimistic, able to translate AI capabilities into practical guidance and to question fairness, transparency, and inclusivity. Key responsibilities include workflow optimization for design and research processes enabled by AI, auditing and maintaining an internal AI tool inventory, creating AI-in-Design enablement materials, coordinating the AI Champions program and knowledge-sharing rituals, and measuring adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with Design Thinking and AI tools, strong organizational skills, curiosity, inclusive design focus, and knowledge of ethical AI frameworks; compensation is a US hourly base rate of $31.25-$61.00 with potential bonuses, and the role is hybrid with some in-office presence.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer II for the Messaging Experience group to build integrations and connectors to the ES platform used by thousands, as part of Sunshine Conversations which powers omnichannel experiences across Slack, WhatsApp, Instagram, Messenger and more. In this role you'll own features end-to-end—from design to rollout—draft short design docs for medium to large changes, contribute to platform and data model decisions, and work on reliability and scalability while maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, help improve engineering culture by leading occasional tech talks, and advocate for improvements to CI/CD, monitoring dashboards, and deployment practices. Required qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, with autonomy and collaboration in agile teams; preferred qualifications include experience with distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes/AWS observability, SaaS product development, and event-driven architectures. The role offers a hybrid work arrangement with in-office time, and Zendesk emphasizes diversity, inclusion, equal opportunity, and accommodations, noting that AI may be used in screening applicants.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize the overall Quote-to-Cash framework. The role oversees daily operations of quoting and billing systems, leads initiatives to improve these processes, uses project management to update on internal projects and roadmaps, and serves as the primary liaison to the global Revenue Operations team while-building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems with a commerce-to-cash focus, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, and experience with system implementations and UAT; Salesforce, CPQ, and Zuora experience are a plus. The US base salary range is $116,000-$174,000 with potential bonuses or incentives, and the role follows a hybrid model requiring some in-office presence. Zendesk emphasizes inclusion and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities within a flexible, globally dispersed work environment.

Zendesk is seeking a Corporate Account Executive in a hybrid role (London or Dublin) requiring at least two days in the office per week to grow its corporate SaaS footprint by hunting for new opportunities and closing deals of varying sizes. The role focuses on building and maintaining broad relationships, driving revenue growth, cross-selling, and aligning Zendesk’s products with customers’ goals while leading competitive sales cycles. You’ll maintain a robust Salesforce pipeline, provide accurate weekly, monthly, and quarterly forecasts, and work with internal teams to optimize sales strategies and exceed revenue targets. Requirements include a BA/BS or equivalent, at least 2 years closing B2B SaaS deals or solution engineering experience, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, and Clari, plus an entrepreneurial mindset. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities.

Zendesk in Pune is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R and S2P processes to optimize finance value streams through technology. The role serves as the functional lead on projects, gathering and documenting requirements with finance stakeholders, coordinating cross-functional collaboration, participating in Agile ceremonies, and using AI tools to streamline requirements, plus conducting UAT and supporting change management. Candidates should have 8+ years in business systems analysis (preferably in finance value streams and SaaS), with extensive Workday Adaptive Insights/Adaptive experience, knowledge of NetSuite and Coupa for cross-platform integrations, Agile practice, Jira proficiency, and strong communication and presentation skills. Zendesk highlights core values of exceptional service, delivering simple solutions, taking pride in work, and caring for each other, while maintaining a commitment to diversity, inclusion and equal opportunity. The role is hybrid with in-office requirements and is restricted to candidates physically located in Karnataka or Maharashtra, with accommodations available for disabilities and AI screening of applications.

Zendesk is seeking a Platform Engineer for the Deploy Team to enhance deployment tools and infrastructure used by more than 1,000 engineers, focusing on CI/CD pipelines, Kubernetes-based deployment automation, reliability, and AI-assisted workflows. The mission is to simplify deployment processes by building easy-to-use tools and clear standards so any engineering team can release software smoothly, with AI-enabled automation, monitoring, and improved reliability. Responsibilities include building and maintaining deployment infrastructure and internal tools, collaborating with engineering teams to implement best practices, supporting Kubernetes-based automation, monitoring systems, incident response, and driving improvements in speed, security, and scalability via infrastructure as code. Requirements include experience in DevOps/SRE/Platform Engineering, strong container/Kubernetes/Docker knowledge, coding in Go/Python/Ruby/Bash, familiarity with Terraform or CloudFormation, production systems experience, and experience with monitoring tools like Prometheus, Grafana, or Datadog; nice-to-haves include ArgoCD/Spinnaker, Jsonnet, GitOps, cloud/hybrid setups, and frontend development. The Poland base salary ranges PLN 179,000 to PLN 269,000 annually, with possible bonuses and incentives, plus a hybrid work model requiring some in-office time, opportunities for growth, and a commitment to diversity, inclusion, AI-assisted screening, and accommodations.

Zendesk is seeking a Senior Product Designer for the Omnichannel Routing team to shape intuitive, scalable, AI-driven routing experiences that get tickets to the right agents through configurable routes. The role requires strong cross-functional collaboration, a user-centered storytelling approach, and the ability to explore new tools while keeping users at the center. Daily tasks include crafting design solutions that simplify complexity, defining user journeys, growing concepts through exploration and validation, leading remote design thinking sessions, and delivering prototypes and production-ready visuals while defending decisions to partners and executives. Qualifications include 3-5 years in product design, enterprise UX/UI experience, expertise in interaction design, information architecture, systems thinking, and proficiency with Figma, prototyping tools, and usability testing, plus excellent collaboration across product management, engineering, research, and marketing. The Poland base salary ranges zł258,000–zł388,000 with a hybrid in-office arrangement, Zendesk’s commitment to equal opportunity and diversity, and policies on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

Zendesk is hiring a Product Led Growth Account Executive to close sales quickly in a frictionless, inbound-driven process, primarily via chat and email with selective calls. The role focuses on expanding existing customer accounts and acquiring new logos by helping customers leverage Zendesk to improve their operations, with proactive follow-up and a aim for high CSAT. You will articulate Zendesk’s value, become a product expert, collaborate with core and strategic sellers, hand over more complex opportunities as needed, and feed feedback to Product, Revenue Operations, and Advocacy teams. Qualifications include English proficiency, prior sales experience (e.g., Digital Account Executive), strong organizational skills, the ability to multitask in a fast-paced environment, and the position requires residing in Mexico City (CDMX) or Mexico State (Estado de Mexico) with a hybrid schedule that includes in-office time. Zendesk emphasizes a diverse, inclusive culture with competitive pay and benefits, flexible work arrangements, and uses AI in screening in compliance with applicable law.

The Associate Renewals Manager will oversee and optimize contract renewals for a North America SMB SaaS customer portfolio, using relationship-building, a customer-centric mindset, and data/product insights to demonstrate value and secure renewals at Zendesk. Key duties include owning the full renewal lifecycle, collaborating with Customer Success Managers and Account Executives to tailor renewal approaches based on customer health and usage, proactively engaging customers, analyzing account history to forecast risk, and assisting with quotes, pricing, and contract management while keeping CRM data accurate. The role also seeks to identify upsell and cross-sell opportunities and to continuously improve renewal workflows and playbooks. Core qualifications include 0–2 years in SaaS renewals or related roles, proficiency with Salesforce or similar CRM tools (CPQ experience a plus), strong organizational and communication skills, an analytical mindset, and English fluency. Candidates must be located in Mexico City or Estado de Mexico and work a hybrid schedule with some in-office time; Zendesk emphasizes a flexible, diverse, inclusive workplace and notes AI screening in the hiring process.

The role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading a team of Renewal Representatives and managing your own book of business. You will drive retention, identify expansion opportunities, and elevate renewal methodology, coaching, and execution across the region. Your duties include book-of-business management (retention targets, forecasting renewal risk, territory assignments) and people management (best practices, weekly 1:1s, QA program, feedback, escalation point, and lifecycle management). You will also handle operations such as embedding with internal teams, proposing process improvements, leading cross-functional projects, recruiting/onboarding, and running team meetings with regional escalations. Requirements include 4+ years in customer-facing roles with leadership experience, a bachelor’s or equivalent, strong communication and collaboration, and being located in Mexico City or Estado de Mexico with a hybrid on-site schedule; Zendesk emphasizes a diverse, inclusive culture and fair screening practices.

The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems (e.g., Microsoft Copilot, Google Gemini, Slack, Atlassian Rovo) to enable knowledge search, ticketing, context extraction, and automated workflows inside partner AI environments. You will own architectural decisions across the technology stack for scalable, secure, production-grade, LLM-powered integrations, shape APIs with backend and frontend engineers, mentor engineers, and partner with Product and Design to deliver usable, high-performance features while championing observability and CI/CD. Requirements include 8+ years building distributed applications across backend and frontend, expertise in Go (or equivalent), strong TS/JavaScript and React, ability to design clear integrations via REST/GraphQL/event-driven architectures, and a high bar for quality, testing, documentation, and mentorship. Bonus points for experience with Jira/Slack/Shopify/Microsoft Teams integrations, agentic workflows or LLM-driven automation, and building developer tools; tech stack includes Go and TS/JS, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, DynamoDB, and S3. The role offers hybrid work in Melbourne, a diverse and inclusive engineering culture with learning and development support, competitive compensation and leave policies, and Zendesk’s commitment to fairness, with AI-driven screening and accommodations available if needed.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

The Director will lead multiple AI Success teams at Zendesk, partnering with senior Product and GTM leaders to turn product innovation into measurable company outcomes like revenue, retention, and roadmaps. You’ll own strategy, operations, and outcomes for a ~15–30 person AI Success organization, ensuring scalable, repeatable programs, broad product adoption, and executive-level forecasting and risk management. Core objectives include defining org-level strategy to accelerate adoption and improve GRR/NRR, building predictive health models and executive reporting to guide investments, and creating governance playbooks with responsible AI guardrails for scalable deployment. Responsibilities span org leadership and talent development, strategic product partnership and roadmap influence, cross-functional playbooks and KPIs, executive engagement, portfolio risk forecasting, and governance/policy guidance for AI. Requirements include 12+ years in enterprise SaaS roles with AI-adoption focus, 5+ years of people leadership, GTM experience, a proven forecasting/ROI track record, and a Bachelor’s degree; the US OTE ranges from $227k to $341k with a base/commission mix, plus potential bonuses and benefits, and Zendesk emphasizes hybrid work, diversity, equal opportunity, and accommodations.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk is hiring an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilot engagements that prove the value of Zendesk AI through technical configuration, integration and validation against success metrics. The role sits at the tech-strategy intersection in the pre-sales cycle, delivering working pilots for high-value customers to demonstrate possibility and accelerate deals, while collaborating closely with Sales to align AI offerings with customer goals. Key responsibilities include owning pilot discovery, scoping and delivery; partnering with the account team; building readiness; configuring features and integrations; coordinating professional services; interfacing with Product to address gaps; designing testing and QA for AI agents; managing stakeholder relations; evaluating outcomes; and providing handoff documentation. Candidates should bring a startup mindset, mandatory Zendesk product knowledge, consultancy experience, strong technical and coding comfort, project and relationship management skills, a proactive and outcome-driven approach, excellent communication, change-management experience, and a track record of accelerating adoption; success metrics cover commercial impact (pilot conversion), customer impact (automation/augmentation and stakeholder satisfaction), operational excellence (time-to-value and risk management), and scalability (asset reuse, knowledge transfer and innovation contributions). Zendesk supports a flexible hybrid work model with periodic in-office collaboration, and emphasizes diversity, equity and inclusion as an equal opportunity employer, noting that AI screening may be used in candidate evaluation and that reasonable accommodations are available on request.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategy, driving adoption, and delivering measurable business impact from initial deployment to scale. The role requires leading cross-functional alignment (Product, Services, Sales, Partners) and managing executive relationships to accelerate time-to-value and ensure renewals and expansion. Responsibilities include acting as the design authority for AI deployments, coordinating with Professional Services and Engineering to remove blockers, maintaining mutual AI roadmaps, and driving data-driven adoption metrics. Qualifications include 5+ years in Customer Success/Experience, 1+ year AI experience, Spanish language fluency, enterprise SaaS GTM or related roles, strong analytics and program-management skills, and a bachelor’s degree with AI strategy or project management certifications preferred. The role is hybrid with in-office requirements, Zendesk’s commitment to diversity and inclusion, and policies on AI screening and accommodations.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform by shaping and delivering long-term AI roadmaps and building executive partnerships to ensure AI initiatives start strong and scale. The mission is end-to-end delivery of customers' AI roadmaps—translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, shaping long-term AI strategy with executive stakeholders, ensuring cross-functional alignment, acting as engagement lead, sustaining mutual roadmaps, owning channel/adoption strategy, and measuring impact with data-driven insights. Qualifications require at least 5+ years in Customer Success/Experience with 1+ year AI experience, French fluency, go-to-customer/GTM experience in enterprise tech/SaaS, experience using adoption and health analytics to forecast churn/expansion, a bachelor's degree (advanced degrees or AI strategy/project management certifications preferred), and demonstrated ability to design and execute success plans. The role is hybrid, with on-site presence part of the week, and Zendesk emphasizes a fulfilling, inclusive hybrid culture, along with AI-screening and equal-opportunity employment that provides accommodations for disabilities.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

Zendesk is looking for a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk’s CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in contact center technologies such as Zendesk, Amazon Connect, and AWS. The ideal candidate will provide strategic direction, possess deep industry knowledge, be autonomous, and display strong communication, analytical, and cross-team collaboration skills. Key responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to identify opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progression, partnering with AWS AMs, conducting regular forecast cadences, delivering tailored value propositions, and managing pipeline at scale while staying ahead of industry trends. Qualifications include a minimum of seven years of cloud contact center sales experience, strong analytical and scale-selling abilities, English fluency (Spanish and/or French a plus), proven channel sales experience, technical familiarity with Zendesk and AWS (advantageous), the ability to work autonomously in a fast-paced environment, experience selling at the C-level, and a proven track record of achieving sales targets and pursuing new business opportunities, with strong communication skills. Zendesk offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a commitment to diversity and inclusion, including fairness in hiring, AI screening disclosures, and reasonable accommodations for applicants with disabilities.

Zendesk is hiring an energetic Inbound Sales Development Representative to join the Sales team, responsible for calling and qualifying leads, creating opportunities in Salesforce, and scheduling meetings with Account Executives in a fast-paced SaaS environment. Ideal candidates are self-starters with strong communication, active listening, and multi-tasking abilities, with a passion for sales and technology; a bachelor’s degree and transferable sales or internship experience are valued. The role includes meeting weekly/monthly quotas (calls, meetings, opportunities) while contributing to a fun, team-focused culture, with a compensation package featuring an hourly OTE of $32.69-$49.04 and a 70/30 base/commission split, plus potential bonuses or benefits, and a hybrid on-site/remote work arrangement. Zendesk emphasizes delivering a calm, high-quality customer experience, supports a hybrid work model, and commits to diversity, equity, and inclusion, while noting that AI may be used to screen applications. Zendesk is an equal opportunity employer offering reasonable accommodations for applicants with disabilities, and provides information on EEO rights and a process to request accommodations via email.

Zendesk is seeking an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities, closing deals of varying sizes, and building cross-functional relationships aligned to customers’ goals. The role’s responsibilities include driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for retention, cross-selling, using data insights and adoption history to inform prospecting, articulating Zendesk’s product benefits, leading competitive sales cycles, maintaining a Salesforce-driven pipeline, and delivering forecasts while exceeding targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, multi-level relationship management, strong presentation/negotiation/closing skills, solid account research and outreach abilities, an entrepreneurial and collaborative mindset, industry knowledge and decision-maker relationships, excellent organization and multitasking, territory planning experience, and proficiency with Salesforce and Clari. The role is hybrid, requiring some in-office time at a local Zendesk office with the remainder remote, with the in-office schedule determined by the hiring manager. Zendesk also notes AI may be used to screen applications, and emphasizes its commitment to equal opportunity, diversity, inclusion, and accommodations for applicants.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.

The Technical Architect role involves analyzing and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to understand use cases and craft a successful solution. They will lead technically oriented conversations with current and prospective customers, work with the Consultant, Support, and Account Management teams to position and validate implementations, and communicate complex technical concepts to audiences including executives. The role includes providing feedback to influence product development, designing and prototyping technical solutions for use cases, presenting solutions, proposing validated workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1–2+ years of consulting or programming experience (Ruby, Python, Java, C#, JavaScript), strong analytical and scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, high energy and strong communication with English proficiency (additional languages are a plus). Nice-to-have items include experience with global teams, familiarity with backend languages, hands-on Zendesk product experience and certifications; Zendesk emphasizes a hybrid, inclusive workplace with flexible hours, remote work, diversity and inclusion, equal opportunity, and accommodations, and AI may be used to screen applicants.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build and scale connectors for Action Builder, Zendesk’s next-gen iPaaS. The role is hands-on and strategic, involving designing and maintaining third-party connectors with the Connector SDK, defining bundles and templates, leading technical design discussions, and mentoring engineers. You’ll collaborate with the SDK, platform, and product teams to enable rapid, reliable connector delivery at scale, apply AI to speed up connector creation, and ensure integrations are scalable, secure, observable, and performant. Requirements include 7+ years in software development (especially integrations or API-driven systems), strong JavaScript/TypeScript, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, and solid systems design plus a product mindset; bonuses include iPaaS experience, feedback to SDK/platform tooling, or open-source contributions. The role is part of Zendesk’s Pune Product Development Center of Excellence with hybrid on-site expectations (3 days in the office) and relocation to Pune, but there is a location restriction stating hires must be physically located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodation and notes AI may be used in screening.

Zendesk is seeking an Accounts Payable Associate to support fast-paced finance operations, ensuring invoices and expenses are processed accurately using AI and digital tools. Key duties include reviewing and processing PO and non-PO invoices in Coupa, managing daily AP queue clean-up, organizing Philippine entity records, reviewing extracted data for discrepancies, responding to inquiries, resolving exceptions, and assisting with reconciliations and audits, as well as contributing to process improvements. Basic qualifications include 2+ years in accounts payable or finance, familiarity with ERP systems such as Coupa or Netsuite (or similar), proficiency in Microsoft Excel and Google Workspace, English fluency, and willingness to work in Bonifacio Global City (BGC) twice a week. Preferred qualifications include experience with invoice entry or expense report processing, exposure to AI-powered automation or digital tools in a finance or tech setting, strong customer service experience, and background in SaaS or high-growth global tech companies. The role offers a hybrid work arrangement with in-office days determined by the manager, Zendesk’s commitment to values and inclusion, and AI may be used to screen applicants, with accommodations available for applicants with disabilities.

The AI Success Strategist, Customer Success at Zendesk leads end-to-end delivery of customers’ AI roadmaps by translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure initiatives start strong and scale predictably. They own the design and execution of AI adoption and expansion roadmaps, serve as the design authority for deployments, align cross-functional teams (Product, Services, Sales, Partners), and sustain mutual roadmaps that maximize value and secure renewals. Their impact is measured by high customer satisfaction, increased automated resolution usage, retention improvements, and quantifiable commercial outcomes such as revenue growth and account expansion, achieved through data-driven adoption metrics and risk mitigation. Qualifications include 5+ years in Customer Success/Experience with 1+ year AI experience, German fluency, enterprise SaaS GTM or related roles, experience using adoption and health analytics to forecast churn and expansion, a relevant degree (advanced degrees or AI certifications preferred), and strong program management and cross-functional influence skills with knowledge of Responsible AI as a plus. The role is hybrid, requiring part-time in-office attendance at a local Zendesk office with the specific schedule determined by the manager; Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is seeking a senior leader to own its AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to keep Zendesk at the forefront of Generative AI and LLM innovation. The role involves building and managing deep technical and commercial relationships with leading AI platforms and partners, driving structured engagement models, and helping Zendesk adapt to a fast-changing AI landscape. This is a hybrid role based in San Francisco, CA, requiring immersion in the local AI ecosystem to collaborate with GenAI platform partners and the ISV network. Key responsibilities include owning the AI partner strategy in alignment with product, engineering, and CTO leadership; developing programmatic engagement with the AI ecosystem (ISVs, developers, hyperscalers); advancing relationships with platforms like AWS, Google, OpenAI, and Anthropic; and identifying marketing opportunities to raise Zendesk’s profile and generate pipeline. Ideal candidates have 10+ years of product/technical leadership or technology partnerships experience, a minimum engineering/technical degree (MBA is a bonus), and must be comfortable working with GenAI vendors and ISVs; the US base salary ranges from $263,000 to $395,000, with potential bonuses and hybrid work arrangements.