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Sales Consultant wanted!

About Us

Our mission is to improve team collaboration with software. We are one of the largest Atlassian partners in German-speaking countries and Agile Hive is one of our fastest growing products developed for agile systems development with SAFe®. Agile Hive is already being used by companies such as Porsche, Mercedes-Benz, Hapag Lloyd and Vodafone.

In order to realize this great mission, we need motivated colleagues who have a passion for customer success with digital tools.

What you can expect:

• You support us in sales for Agile Hive. You will qualify leads, hold demos and successfully close inquiries.
• As a permanent contact person, you will support and advise our customers from initial contact to after-sales support.
• You will work with our marketing and development teams to continuously improve our solutions and processes.
• You will work in a self-organized sales team and have the opportunity to take on a lot of responsibility and drive new initiatives independently.
• You will take part in international conferences.

What we are looking for:

• You should already have sales experience and skills in applying technical thinking. 
• You are familiar with SAFe® and ideally with Atlassian Jira.
• Good self-organization is your strength, but you are also a team player.
• You are a strong communicator and confident in dealing with decision-makers at large companies. You like challenges and enjoy learning and applying a topic as an expert.
• You prefer a start-up atmosphere to working in a well-structured company and enjoy working in fast-growing teams where the learning curve is sometimes steep.

What's in it for you:

• A fair salary
• Fantastic work environment and European company culture (and benefits)
• Work from home
• You will be joining a fun international team full of friendly and helpful colleagues
• Last but not least, you’ll be given numerous possibilities for further education

We believe that long-term partnerships and the satisfaction of our customers bring the greatest success. Our focus is on solving our customers' current challenges rather than concentrating solely on short-term sales.

Sounds like a mission to you? Then apply now and get started with us!

As one of Figma’s first Social Marketing Strategists, you’ll collaborate with a growing team of social marketers to re-imagine and up-level our social presence on channels around the world. As a senior-level IC, your focus will be on combining a deep understanding of social data and insights with platform-level strategy + campaign-level ideation to enable best-in-class social marketing experiences + activations.

We are at a unique inflection point at Figma as we’ve expanded from a one-product, one-region presence to a multi-product, global company. How we show up on social is crucial for navigating this transition, and it’s a unique opportunity to lead, take thoughtful risks and build something special.

What you’ll do at Figma:

• Partner with a growing team of social marketers, with an emphasis on developing and implementing best-in-class strategies, creative activations and content.
• Develop a platform-level vision, strategy and roadmap for @Figma, inclusive of a clear framework that can inform prioritization, content, metrics and innovation.
• Define and evangelize an approach for social ideation, one that can be applied across multiple product lines, audience types and brand moments (evergreen and tentpole).
• Lead the end-to-end strategy (ideation to execution) for high-profile tentpole social activations, ones crafted to introduce Figma to new audiences.
• Model an insights-driven approach, proactively identifying and validating qualitative and quantitative observations from all platforms to fuel always-on tactics and tentpole activations.
• Embed deeply with cross-functional teams, proactively delivering subject matter expertise and social insights to elevate marketing execution and fuel new ideas and experiences.
• Present ideas and recommendations, inspiring confidence via compelling presentations that excite, influence and accelerate strategic growth.
• Collaborate to proactively develop, map and implement copy and content across all of Figma's social channels.
• Nurture and shape engagement across priority social channels, growing both the breadth and depth of Figma’s communities to enable durable growth.
• Establish new working relationships with platforms, vendors and brand partners to help develop an ecosystem of best-in-class strategies and capabilities.

We are seeking a talented Senior Systems Engineer with extensive experience and expertise in the MuleSoft platform. The ideal candidate will have a strong background in designing, developing, and implementing integrations between various SaaS providers, including NetSuite, Salesforce, and others. As a Senior Systems Engineer, you will play a crucial role in ensuring seamless data flow and system interoperability across our organization's applications and platforms.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Design, develop, and implement integration solutions using MuleSoft Anypoint Platform to connect different SaaS providers, including NetSuite, Salesforce, and other third-party systems
• Collaborate closely with cross-functional teams, including software developers, system architects, and business stakeholders, to gather integration requirements and translate them into technical specifications
• Build and maintain integrations by configuring MuleSoft connectors, APIs, and custom components to facilitate data synchronization, real-time updates, and system interactions
• Perform thorough testing, debugging, and troubleshooting of integration processes to ensure accuracy, reliability, and scalability of the overall solution
• Monitor and support integration processes in production environments, proactively identifying and resolving issues to minimize downtime and maximize system performance
• Create and maintain comprehensive technical documentation, including architecture diagrams, data mappings, and integration workflows
• Stay up-to-date with the latest trends, best practices, and advancements in integration technologies, specifically focusing on MuleSoft, to drive innovation and continuous improvement

Figma is looking for a “full-stack” Product Marketing Manager to support Figma’s platform and partner ecosystem. You will work closely with the partners building on Figma’s platform as well as our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma’s platform and growing ecosystem of integrations. You will also have the opportunity to help us build out the partner marketing foundation at Figma—from developing messaging and positioning, telling our partners’ stories, architecting campaigns, building out enablement resources, and more. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Work with partners to create joint marketing plans that help us achieve shared goals 
• Identify potential partners to help us reach new audiences and build co-marketing programs with them 
• Drive deeper engagement with our platform and integrations with through content and campaigns
• Work with the broader marketing team on creative co-marketing ideas that span web, community, social, events, and other marketing channels
• Work closely with our business development and marketing teams to build and scale a set of repeatable partner programs 
• Arm internal and partner sales teams with resources that help them position Figma’s platform and key integrations
• Track and measure project success, so we can learn what works and continue making our programs better
• Grow a community of partners that feel loved and valued

We'd love to hear from you if you have:

• 3+ years in product marketing, partner marketing, or a related role 
• The ability to champion the customer and experience in soliciting customer feedback
• Demonstrated strong written skill, ability to avoid enterprise jargon, can adapt to the Figma voice, and write with partners and customers in mind 
• Experience leading and driving cross-functional initiatives
• Experience working directly with customers and or partners 

While not required, it’s an added plus if you also have:

• Experience launching integrations or technical products and features
• Field event or growth marketing experience
• Experience working with design and/or collaborative workflow tools

What you’ll do at Figma:

• Driving fundamental and applied research in ML/AI using Generative AI, deep learning and classical machine learning, with Figma product use cases in mind. 
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current models as well as enable the launch of entirely new AI-powered product features.
• Work in concert with other ML researchers, as well as product and infrastructure engineers to productionize new models and systems to power features in Figma’s design and collaboration tool.
• Expand the boundaries of what is possible with the current technology set and experiment with novel ideas.
• Publish scientific work on problems relevant to Figma in leading conferences like ICML, NeurIPS, CVPR etc.

We’re looking for a Product Manager for our Data & ML Infrastructure teams. These teams provide the core infrastructure and systems that enable everyone at Figma—from Finance to ML engineers—to ingest, transform, and orchestrate data at scale, in order to gain business insights and develop innovative product improvements across Figma’s product suite using AI capabilities. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Build and maintain a strong understanding of the data needs across the company
• Define a vision for core data systems, such as Figma’s data catalog, to enable key stakeholders across the company to easily understand and use data at scale to drive business needs and product improvements
• Partner with a wide range of cross-functional partners across engineering, data science, research, and product to design infrastructure to train, deploy, and serve AI/ML models at scale
• Partner with engineering to set strategy and priorities for teams and projects

We’re looking for an experienced and Enterprise-focused Product Manager to lead the IAM & Workflow teams. As teams scale in size and in their use of Figma, identity, access management, and permissions becomes an important cornerstone for admins. Creating secure and reliable workflows to manage users is pivotal to ensuring companies are able to successfully use Figma at scale. 

The IAM & Workflow teams are part of the Monetization pillar at Figma. Our mission is to help teams, big and small, create and collaborate effectively. As a PM, you’ll work closely with cross-functional partners and our customers to develop and execute a vision and roadmap. You will be responsible for ensuring that Figma’s identity offerings maintain industry standards and are scalable with our Enterprise customers needs. You will also have a chance to be part of a fast-growing company that is hungry for innovation and an incredibly talented PM team to learn from and partner with!

What you’ll do at Figma:

• Be a subject matter expert for Identity at Figma; collaborating closely with other EPD teams at Figma
• Develop and implement a vision and roadmap for IAM that scales as the Figma suite grows
• Establish relationships with Figma’s largest enterprise customers to identify and validate key opportunities 
• Work closely with designers and engineers to define feature functionality and execute against the roadmap 
• Driving planning and prioritization, defining and supervising key metrics, collaborating on marketing, messaging, positioning, and go-to-market plans

Figma is looking for a “full-stack” Product Marketing Manager to support Figma’s growing portfolio of products. You will partner with our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma’s products. In this role, you will have the opportunity to help grow Figma into new product arenas and audiences—contributing to our next chapter of growth. 

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll be doing at Figma: 

• Lead product launches and be a partner to the Product team, with a focus on getting results and a desire to experiment with new channels
• Develop product messaging and positioning that sets us apart from competitors and demonstrates understanding of our customers’ needs
• Manage our beta programs, from customer outreach, managing beta communications, coordinating feedback sessions, to promoting customer success stories
• Drive deeper engagement of our product through a variety of educational content—blog posts, product tips, best practice guides, live streams, and more
• Partner with the broader marketing team to launch campaigns that span web, onboarding, activation, and adoption.
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products

We’d love to hear from you if you have:

• 8+ years in product marketing or a related role 
• Direct experience operating as a full-stack marketer, leading cross-functional initiatives from ideation to execution
• Demonstrated ability to learn new products and industries—unafraid to dive into the nitty gritty technical details
• Track record of being able to manage stakeholders at all levels, from individual contributors to senior executives. Must have experience driving executive-level conversations

While it’s not required, it’s an added plus if you also have:

• Experience in Growth Marketing
• Experience working with brand designers and marketers

This team is an exciting opportunity to lead a new part of the Enablement team at Figma! There is a huge opportunity to create a cohesive team culture while also being connected to the wider Enablement team. The Enablement team has expanded exponentially over the last 6 months so there is a mix of tenured Figmates and new Figmates. We are looking for an experienced Enablement leader to help shape and build a ‘One Enablement’ team brand while working on helping us optimize and scale through Sales Onboarding, building out our Enablement playbooks, and developing a GTM launch program.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead, develop, and inspire a team towards excellence by creating scalable, data-driven processes that drive team and company goals
• Optimize GTM new hire onboarding with key milestones that enhance impact in a new hire’s first 90 days, reducing ramp time
• Oversee and lead strategy to optimize the usage of the Enablement and Sales tech stack across (ie CMS, LMS, and productivity tools)
• Collaborate with Sales, Marketing and Product teams to develop collateral, presentations, and other materials that support the enablement of our team's aligned with the buyer's journey and sales stages
• Define key performance indicators and metrics to assess the effectiveness of enablement initiatives
• Use data and analytics to track sales performance, identify trends, and provide actionable insights to sales leadership
• Own all content and training curriculum for Sales Kickoffs and other GTM related events
• Establish/refresh and own programmatic content across recurrent and strategic initiatives, onboarding, and all sales enablement programs

We’d love to hear from you if you have:

• 6+ years of experience in Sales Enablement, Sales, or customer-facing role
• 2+ years of direct people management experience; proven history of hiring, leading, and developing hard-working teams
• The ability to define strategy, build cross-functional alignment, implement efficiently, and iterate alongside diverse stakeholders
• Proven success in planning, prioritizing, and driving multiple long-term, cross-functional projects simultaneously to completion
• Analytical approach with the ability apply data and metrics to drive strategy 
• Demonstrated understanding of sales process, methodologies and best practices
• Excellent written and verbal communication skills with the ability to design and deliver effective sales training programs

While it’s not required, it’s an added plus if you also have:

• Experience with Command of the Message
• Experience in a customer facing role
• Enablement or program management certification
• Design experience or experience using Figma

We are seeking a talented Senior Systems Engineer with extensive experience and expertise in the MuleSoft platform. The ideal candidate will have a strong background in designing, developing, and implementing integrations between various SaaS providers, including NetSuite, Salesforce, and others. As a Senior Systems Engineer, you will play a crucial role in ensuring seamless data flow and system interoperability across our organization's applications and platforms.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Design, develop, and implement integration solutions using MuleSoft Anypoint Platform to connect different SaaS providers, including NetSuite, Salesforce, and other third-party systems
• Collaborate closely with cross-functional teams, including software developers, system architects, and business stakeholders, to gather integration requirements and translate them into technical specifications
• Build and maintain integrations by configuring MuleSoft connectors, APIs, and custom components to facilitate data synchronization, real-time updates, and system interactions
• Perform thorough testing, debugging, and troubleshooting of integration processes to ensure accuracy, reliability, and scalability of the overall solution
• Monitor and support integration processes in production environments, proactively identifying and resolving issues to minimize downtime and maximize system performance
• Create and maintain comprehensive technical documentation, including architecture diagrams, data mappings, and integration workflows
• Stay up-to-date with the latest trends, best practices, and advancements in integration technologies, specifically focusing on MuleSoft, to drive innovation and continuous improvement

As a member of our Product Support Operations and Strategy team, the Business Systems Analyst will be responsible for supporting, maintaining, and innovating the primary systems that help power our Product Support organization, including Zendesk and AI tools. You will monitor our systems performance and ensure Support systems architecture are of high quality, stable, scalable and reliable. You'll have the opportunity to lead exciting initiatives and help us outline our technology strategy, recommend and implement changes that improve our teams and customers experience. As our Business Systems Analyst, you will operate with a high level of excellence, influence senior and cross-functional stakeholders, and facilitate decision making through effective communication and documentation best practices.  

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own the day-to-day administration, maintenance, improvements and governance of our Zendesk platform, including configuration changes, incident management, escalations, and SDLC processes.
• Own and maintain documentation for Zendesk and other core Support tools, including playbooks, change logs, architecture diagram and  business continuity plans.
• Explore, evaluate, recommend, and design new features and functionalities with Zendesk, AI chatbot and other Support tools to improve our workflows and facilitate integration of internal tools and 3rd party applications using API and webhooks.
• Manage and prioritize multiple different tasks for projects and Zendesk backlog requests.
• Work with internal and external partners to ensure our systems are effectively running 
• Directly contribute to the overall Product Support AI and technology strategy, advocating for prioritization of critical initiatives, managing risk and ensuring high quality outcomes. Influence partners and leaders delivering effective communication and presenting a clear picture of the opportunities and objectives.
• Leverage project management tools and business systems best practices (i.e. project plans, DACI, documentation, frameworks, wireframes) 
• Monitors performance reporting and analyzes data (tickets, reports, etc.) to identify trends and opportunities to improve customer support

As a member of our Product Support Operations and Strategy team, the Business Systems Analyst will be responsible for supporting, maintaining, and innovating the primary systems that help power our Product Support organization, including Zendesk and AI tools. You will monitor our systems performance and ensure Support systems architecture are of high quality, stable, scalable and reliable. You'll have the opportunity to lead exciting initiatives and help us outline our technology strategy, recommend and implement changes that improve our teams and customers experience. As our Business Systems Analyst, you will operate with a high level of excellence, influence senior and cross-functional stakeholders, and facilitate decision making through effective communication and documentation best practices.  

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own the day-to-day administration, maintenance, improvements and governance of our Zendesk platform, including configuration changes, incident management, escalations, and SDLC processes.
• Own and maintain documentation for Zendesk and other core Support tools, including playbooks, change logs, architecture diagram and  business continuity plans.
• Explore, evaluate, recommend, and design new features and functionalities with Zendesk, AI chatbot and other Support tools to improve our workflows and facilitate integration of internal tools and 3rd party applications using API and webhooks.
• Manage and prioritize multiple different tasks for projects and Zendesk backlog requests.
• Work with internal and external partners to ensure our systems are effectively running 
• Directly contribute to the overall Product Support AI and technology strategy, advocating for prioritization of critical initiatives, managing risk and ensuring high quality outcomes. Influence partners and leaders delivering effective communication and presenting a clear picture of the opportunities and objectives.
• Leverage project management tools and business systems best practices (i.e. project plans, DACI, documentation, frameworks, wireframes) 
• Monitors performance reporting and analyzes data (tickets, reports, etc.) to identify trends and opportunities to improve customer support

In this role as the first JAPAC Content Marketing Manager, you will build and execute a multi-channel, multi-buyer, through funnel content marketing strategy that will include everything from managing content campaigns and an editorial calendar to producing web videos, case studies and writing performance ads or long-form content for SEO.

This role works cross-functionally with the Marketing teams in the US and EMEA with the goal of educating our key buyers, driving product awareness, generating leads and helping retain clients.

This role can be based in Singapore or Tokyo. 

What you’ll do at Figma:

• Create, develop and execute a Content Marketing Strategy for JAPAC including content pillars, an editorial calendar and success metrics to generate compelling content, increase awareness, drive leads and engage Figma’s thriving community
• Manage content research requirements, sourcing relevant partners to support the development of a range of through-funnel assets, ranging from email, videos, blog posts, whitepapers, webinars and case studies according to budget
• Create and manage regional editorial calendar for content planning and production, and perform regular content audits for content gap analysis
• Analyse regional website traffic and SEO and communications trends to uncover content opportunities for Figma to position itself as a trusted thought leader
• Spearhead ideation and production of content including eBooks, infographics, video content and blog posts; effectively work with partners to develop content ensuring on-brand messaging, tone of voice and effective A/B testing approach in local language
• Recruit, enable and activate stakeholders across the organisations and within the Figma community to share and produce additional content (e.g. contributions to our blog, case studies, etc ) to amplify our reach while aligning to the overarching content themes.
• Collaborate and share best practices with Marketing counterparts globally to gain leverage, scale impact and ensure consistency of tone and language across the full customer lifecycle
• Work closely with all Marketing functions to define and drive product and educational narratives and collaborate on integrated marketing initiatives
• Effectively lead the sourcing and management of all content agencies and freelancers from rate negotiation, to brand and tone of voice training through to performance analysis and optimisation strategy
• Act as a leader within the JAPAC Marketing team to drive the success and strategic direction of the business in region

 We'd love to hear from you if you have:

• Minimum 10 years of related work experience with a track record of creating successful content strategies
• Experience in B2B content and a strong understanding of paid and organic media channels and how they relate to content and campaign promotion and amplification
• A can-do solutions approach to getting things done in a timely way
• Budget & Agency management experience
• Experience building content marketing plans across multiple geographies, taking key regional differences (e.g. based on market maturity, brand awareness, purchasing behaviour) into consideration
• Excellent command of English language and grammar alongside excellent communication skills and first-class editing skills

While it’s not required, it’s an added plus if you also have:

• Strong listening and facilitation skills, a passion for storytelling with attention to detail, quality and accuracy
• An understanding of the digital landscape and its impact on the future of the content marketing industry
• Fluency in another major JAPAC language.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We’re looking for a Product Manager for our Data & ML Infrastructure teams. These teams provide the core infrastructure and systems that enable everyone at Figma—from Finance to ML engineers—to ingest, transform, and orchestrate data at scale, in order to gain business insights and develop innovative product improvements across Figma’s product suite using AI capabilities. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Build and maintain a strong understanding of the data needs across the company
• Define a vision for core data systems, such as Figma’s data catalog, to enable key stakeholders across the company to easily understand and use data at scale to drive business needs and product improvements
• Partner with a wide range of cross-functional partners across engineering, data science, research, and product to design infrastructure to train, deploy, and serve AI/ML models at scale
• Partner with engineering to set strategy and priorities for teams and projects

We’re looking for an experienced and Enterprise-focused Product Manager to lead the IAM & Workflow teams. As teams scale in size and in their use of Figma, identity, access management, and permissions becomes an important cornerstone for admins. Creating secure and reliable workflows to manage users is pivotal to ensuring companies are able to successfully use Figma at scale. 

The IAM & Workflow teams are part of the Monetization pillar at Figma. Our mission is to help teams, big and small, create and collaborate effectively. As a PM, you’ll work closely with cross-functional partners and our customers to develop and execute a vision and roadmap. You will be responsible for ensuring that Figma’s identity offerings maintain industry standards and are scalable with our Enterprise customers needs. You will also have a chance to be part of a fast-growing company that is hungry for innovation and an incredibly talented PM team to learn from and partner with!

What you’ll do at Figma:

• Be a subject matter expert for Identity at Figma; collaborating closely with other EPD teams at Figma
• Develop and implement a vision and roadmap for IAM that scales as the Figma suite grows
• Establish relationships with Figma’s largest enterprise customers to identify and validate key opportunities 
• Work closely with designers and engineers to define feature functionality and execute against the roadmap 
• Driving planning and prioritization, defining and supervising key metrics, collaborating on marketing, messaging, positioning, and go-to-market plans

Figma is looking for a “full-stack” Product Marketing Manager to support Figma’s growing portfolio of products. You will partner with our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma’s products. In this role, you will have the opportunity to help grow Figma into new product arenas and audiences—contributing to our next chapter of growth. 

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll be doing at Figma: 

• Lead product launches and be a partner to the Product team, with a focus on getting results and a desire to experiment with new channels
• Develop product messaging and positioning that sets us apart from competitors and demonstrates understanding of our customers’ needs
• Manage our beta programs, from customer outreach, managing beta communications, coordinating feedback sessions, to promoting customer success stories
• Drive deeper engagement of our product through a variety of educational content—blog posts, product tips, best practice guides, live streams, and more
• Partner with the broader marketing team to launch campaigns that span web, onboarding, activation, and adoption.
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products

We’d love to hear from you if you have:

• 8+ years in product marketing or a related role 
• Direct experience operating as a full-stack marketer, leading cross-functional initiatives from ideation to execution
• Demonstrated ability to learn new products and industries—unafraid to dive into the nitty gritty technical details
• Track record of being able to manage stakeholders at all levels, from individual contributors to senior executives. Must have experience driving executive-level conversations

While it’s not required, it’s an added plus if you also have:

• Experience in Growth Marketing
• Experience working with brand designers and marketers

We are seeking a proactive and data-driven Voice of the Customer (VOC) Program Manager on the Product Support team. In this role, you will be responsible for gathering and analyzing customer feedback, and generating insights that will guide our product and engineering teams in their decision-making and product roadmaps. This role will play a critical part in monitoring customer sentiment for product launches and features, identifying and addressing key gaps and pain points in Figma’s product, and driving continuous improvement based on customer feedback.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop and manage a comprehensive VOC program to collect, analyze, and interpret customer feedback from our Product Support channels 
• Establish the rhythm of our VOC readouts, providing cross-functional and senior leadership-level visibility and alignment on goals and milestones
• Map the customer journey to identify pain points and drive strategic improvements in the customer experience
• Synthesize customer feedback into actionable insights and recommendations for our product and engineering teams to enhance product design, functionality, and the overall customer experience
• Establish and maintain robust feedback channels, leveraging various sources such as support tickets, CSAT surveys, social channels, our community forum, and other direct and indirect feedback mechanisms
• Monitor and report on customer sentiment and key gaps during and post-product launches, and provide recommendations for product improvements based on customer feedback
• Collaborate with cross-functional teams, including product management, engineering, and marketing, to ensure customer feedback is incorporated into all stages of the product lifecycle
• Identify and implement the right processes, tech stack, and up-to-date voice of the customer technology, including AI, to facilitate swift insights reporting
• Maintain and iterate on a dashboard to track and report on key customer experience metrics, trends, and insights

As a Security Engineer, you will help identify and drive impactful projects to improve the security of Figma's product, platform, and our IT systems. The mission of the Figma Security team is to help Figmates ship the most secure product to our users. We are looking for security generalists with a strong grasp of Computer Science and security fundamentals. You will partner closely with teams across the company and focus on systemic security improvements and risk reduction. You will also maximize your security skills to support and participate in operational security responsibilities like security reviews and consulting, external research/bug-bounty triage, incident response, and risk management. 

What you’ll do at Figma:

• Perform technical security assessments, code audits and design reviews.
• Develop technical solutions to help mitigate security vulnerabilities.
• Advocate security and secure practices throughout Figma
• Conduct assessments to identify current and new attack vectors against Figma products and services.
• Help run our pen-testing and offensive security exercises as well as our bug bounty program.

This team is an exciting opportunity to lead a new part of the Enablement team at Figma! There is a huge opportunity to create a cohesive team culture while also being connected to the wider Enablement team. The Enablement team has expanded exponentially over the last 6 months so there is a mix of tenured Figmates and new Figmates. We are looking for an experienced Enablement leader to help shape and build a ‘One Enablement’ team brand while working on helping us optimize and scale through Sales Onboarding, building out our Enablement playbooks, and developing a GTM launch program.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead, develop, and inspire a team towards excellence by creating scalable, data-driven processes that drive team and company goals
• Optimize GTM new hire onboarding with key milestones that enhance impact in a new hire’s first 90 days, reducing ramp time
• Oversee and lead strategy to optimize the usage of the Enablement and Sales tech stack across (ie CMS, LMS, and productivity tools)
• Collaborate with Sales, Marketing and Product teams to develop collateral, presentations, and other materials that support the enablement of our team's aligned with the buyer's journey and sales stages
• Define key performance indicators and metrics to assess the effectiveness of enablement initiatives
• Use data and analytics to track sales performance, identify trends, and provide actionable insights to sales leadership
• Own all content and training curriculum for Sales Kickoffs and other GTM related events
• Establish/refresh and own programmatic content across recurrent and strategic initiatives, onboarding, and all sales enablement programs

We’d love to hear from you if you have:

• 6+ years of experience in Sales Enablement, Sales, or customer-facing role
• 2+ years of direct people management experience; proven history of hiring, leading, and developing hard-working teams
• The ability to define strategy, build cross-functional alignment, implement efficiently, and iterate alongside diverse stakeholders
• Proven success in planning, prioritizing, and driving multiple long-term, cross-functional projects simultaneously to completion
• Analytical approach with the ability apply data and metrics to drive strategy 
• Demonstrated understanding of sales process, methodologies and best practices
• Excellent written and verbal communication skills with the ability to design and deliver effective sales training programs

While it’s not required, it’s an added plus if you also have:

• Experience with Command of the Message
• Experience in a customer facing role
• Enablement or program management certification
• Design experience or experience using Figma

The Strategic Finance team is focused on solving some of Figma’s most pressing business issues. The team is responsible for owning the company's budget, driving annual and quarterly planning processes, allocating and deploying the company's resources efficiently, performing financial analyses, and partnering with teams across the company. We are looking for a highly analytical leader who is strategic, approaches problems in a structured manner, and is comfortable operating in ambiguity. You’ll focus on the highest-priority business issues and be plugged into every facet of the business.

What you’ll do at Figma:

• Own the operating plan, including long range planning, annual planning, quarterly forecasting, and monthly reporting, and weekly performance management 
• Partner with leadership across the company to deliver a strategy for long-term, efficient growth, and establish financial framework for reinvestment
• Manage and drive our workforce strategy, in collaboration with the People and Talent Teams
• Set the vision for our systems roadmap, drive cross-functional systems implementations at scale, and deliver process improvements
• Lead, manage, and scale the Corporate, Systems, G&A, and Long Term Planning teams. Provide feedback loops, career coaching, and remove blockers for team members
• Prepare and deliver management presentations for leadership to analyze results and forecasts, build narratives that describe business strategy and performance, assess business risk and operating health, and align cross functional teams to effective solutions

We’re looking for a design manager to lead the User Growth pillar at Figma, which includes the Acquisition, Activation, and Community areas. 

We’re hoping to find someone who’s excited for both the strategic challenge of growth, but also isn’t afraid to get in the weeds and push the bar for quality. You’ll manage the teams responsible for growing and engaging our overall user base, but also our Community hub of resources (that contains files, templates, widgets, and plugins). 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Hire and manage a group of world-class designers of all experience levels
• Partner with Product and Engineering leads in this area to improve team processes and execution and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience
• Exceptional skills as a craftsperson and the ability to teach others
• Strong in strategic thinking and communication; someone who can help influence teams

While it’s not required, it’s an added plus if you also have:

• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.
• Experience working on early stage or zero-to-one projects
• Experience working on growth teams or creative marketplaces

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are looking for a design manager to lead our Design Experience team! The team is responsible for the Figma editor – Figma’s heart and soul – which is responsible for features related to editing and design systems, but also setting the tone for other products that use the editor as a foundation. We’re hoping to find a technically skilled person who can be newer to people management but is excited to push the bar for quality and execution on their teams, and isn’t afraid to get into the weeds and get their hands dirty. This is an opportunity to own one of the most importants surfaces at Figma, lead a wonderful group of designers, and collaborate with some very talented people.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Manage and hire a group of world-class designers of all experience levels
• Partner deeply with Product and Engineering leads in this area to build great things, improve team processes and execution, and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience in Product Design
• Experience working on technical products or complex systems (e.g. editing tools, word processors, etc.)
• Exceptional skills as a craftsperson and the ability to teach others

While it’s not required, it’s an added plus if you also have:

• Strength in strategic thinking and communication–we need someone who can help influence teams
• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We're looking for a Director, Marketing Strategy & Operations to join our Growth Marketing team and help shape Figma's future while scaling our foundation. In this key role, you'll be at the core of all our critical marketing efforts, working across the entire organization to drive efficiency and growth. You'll have the chance to improve our marketing infrastructure, refine our processes, and foster collaboration between teams. Your strategic insights will help us make thoughtful, data-driven decisions that enhance our user experience and expand Figma's reach in the design community and beyond. You'll also lead and mentor a dedicated team, nurturing their skills and fostering a culture of innovation and excellence. If you enjoy solving complex problems, optimizing systems, and using your expertise to make a real impact while developing successful teams, we'd love to talk to you about how you can help take Figma to the next level.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll do:

• Identify, analyze and present strategic opportunities for our global marketing organization
• Oversee our email and database marketing efforts, including targeted and programmatic campaigns, onboarding, and promotional communications while also ensuring we are compliant with email laws and regulations while maintaining a focus on user experience
• Proactively drive database segmentation and strategic conversations that identify investments around high-revenue generating projects 
• Oversee our marketing technology stack, including 80+ integrated tools, to ensure efficient data flow and optimal performance
• Lead and mentor a dedicated team, fostering a collaborative and high-performance environment
• Collaborate closely with global cross-functional partners including growth marketing, data science, legal, finance, business ops, and sales teams
• Optimize processes for lead processing, routing, and scoring as well as attribution and measurement
• Analyze and report on key marketing metrics, providing insights to drive decision-making to an executive audience

We’d love to hear from you if you have

• 10+ years of experience in marketing strategy and operations or similar roles, with at least five years working in PLG or B2C environments supporting a self-serve funnel
• Experience leading or influencing global marketing strategy through database analysis
• Technical knowledge of marketing tools, systems, and data flows, including proficiency in SQL and HTML and familiarity with platforms like CustomerIO, SFDC, Asana, Notion, Mode, and Hex
• Demonstrated understanding of email marketing standard processes, technologies, and regulations
• Data-driven mindset with strong analytical and problem-solving skills

While it’s not required, it’s an added plus if you also have

• Experience with B2B SaaS, preferably in product-led growth (PLG) companies
• Proven communication skills with the ability to distill complex information across various channels
• Familiarity with AI tools and their applications in marketing operations and improving efficiency
• Pre-existing knowledge and use of Figma’s platform

We're looking for a Director, Marketing Strategy & Operations to join our Growth Marketing team and help shape Figma's future while scaling our foundation. In this key role, you'll be at the core of all our critical marketing efforts, working across the entire organization to drive efficiency and growth. You'll have the chance to improve our marketing infrastructure, refine our processes, and foster collaboration between teams. Your strategic insights will help us make thoughtful, data-driven decisions that enhance our user experience and expand Figma's reach in the design community and beyond. You'll also lead and mentor a dedicated team, nurturing their skills and fostering a culture of innovation and excellence. If you enjoy solving complex problems, optimizing systems, and using your expertise to make a real impact while developing successful teams, we'd love to talk to you about how you can help take Figma to the next level.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll do:

• Identify, analyze and present strategic opportunities for our global marketing organization
• Oversee our email and database marketing efforts, including targeted and programmatic campaigns, onboarding, and promotional communications while also ensuring we are compliant with email laws and regulations while maintaining a focus on user experience
• Proactively drive database segmentation and strategic conversations that identify investments around high-revenue generating projects 
• Oversee our marketing technology stack, including 80+ integrated tools, to ensure efficient data flow and optimal performance
• Lead and mentor a dedicated team, fostering a collaborative and high-performance environment
• Collaborate closely with global cross-functional partners including growth marketing, data science, legal, finance, business ops, and sales teams
• Optimize processes for lead processing, routing, and scoring as well as attribution and measurement
• Analyze and report on key marketing metrics, providing insights to drive decision-making to an executive audience

We’d love to hear from you if you have

• 10+ years of experience in marketing strategy and operations or similar roles, with at least five years working in PLG or B2C environments supporting a self-serve funnel
• Experience leading or influencing global marketing strategy through database analysis
• Technical knowledge of marketing tools, systems, and data flows, including proficiency in SQL and HTML and familiarity with platforms like CustomerIO, SFDC, Asana, Notion, Mode, and Hex
• Demonstrated understanding of email marketing standard processes, technologies, and regulations
• Data-driven mindset with strong analytical and problem-solving skills

While it’s not required, it’s an added plus if you also have

• Experience with B2B SaaS, preferably in product-led growth (PLG) companies
• Proven communication skills with the ability to distill complex information across various channels
• Familiarity with AI tools and their applications in marketing operations and improving efficiency
• Pre-existing knowledge and use of Figma’s platform

Figma is looking for a team lead to join our Product Marketing team. You’ll be overseeing various product areas and go-to-market strategy for our core audiences. This is an amazing opportunity to help build out the marketing foundation at Figma, work on a quickly innovating product, and be a part of a passionate user community. 

This is a full-time role that can be held from one of our US hubs or remotely in the continental United States.

What you’ll do:

• Lead go-to-market strategy and planning for our core design product 
• Be a strategic partner to the Product team and contribute to the future of Figma with your expertise in our market, competitors, and customers
• Craft differentiated messaging and positioning informed by user research and insights
• Roll up your sleeves and help lead new product launches and campaigns when needed
• Enable our customer-facing teams to help improve sales efficiency through impactful enablement programs 
• Partner with the broader marketing team to execute campaigns that drive new signups, expansion, and/or product adoption
• Build and coach a small team of product marketers; lead with a passion for learning and development 
• Help us build PMM team culture and processes—be it better ways to measure success, communicate as a team, share learnings, plan cross-functionally, and more

We’d love to hear from you if you have:

• 10+ years in product marketing or a related role in the Saas industry
• 4+ years hiring, coaching, and managing direct report(s)
• Demonstrated ability to learn new products and industries—unafraid to dive into the nitty gritty technical details
• Direct experience writing messaging, positioning and author on-brand end-user content
• A data-driven approach to your work and the ability to champion the customer and experience in shaping customer insights and research 
• Demonstrated track record of being able to lead partners at all levels, from individual contributors to senior executives. Must have experience driving executive-level conversations. 

While it’s not required, it’s an added plus if you have

• Experience working on Design tools
• Knowledge of technical details of workflow products
• A track record of launching products fast, while also delivering impact

Figma is looking for a team lead to join our Product Marketing team. You’ll be overseeing various product areas and go-to-market strategy for our core audiences. This is an amazing opportunity to help build out the marketing foundation at Figma, work on a quickly innovating product, and be a part of a passionate user community. 

This is a full-time role that can be held from one of our US hubs or remotely in the continental United States.

What you’ll do:

• Lead go-to-market strategy and planning for our core design product 
• Be a strategic partner to the Product team and contribute to the future of Figma with your expertise in our market, competitors, and customers
• Craft differentiated messaging and positioning informed by user research and insights
• Roll up your sleeves and help lead new product launches and campaigns when needed
• Enable our customer-facing teams to help improve sales efficiency through impactful enablement programs 
• Partner with the broader marketing team to execute campaigns that drive new signups, expansion, and/or product adoption
• Build and coach a small team of product marketers; lead with a passion for learning and development 
• Help us build PMM team culture and processes—be it better ways to measure success, communicate as a team, share learnings, plan cross-functionally, and more

We’d love to hear from you if you have:

• 10+ years in product marketing or a related role in the Saas industry
• 4+ years hiring, coaching, and managing direct report(s)
• Demonstrated ability to learn new products and industries—unafraid to dive into the nitty gritty technical details
• Direct experience writing messaging, positioning and author on-brand end-user content
• A data-driven approach to your work and the ability to champion the customer and experience in shaping customer insights and research 
• Demonstrated track record of being able to lead partners at all levels, from individual contributors to senior executives. Must have experience driving executive-level conversations. 

While it’s not required, it’s an added plus if you have

• Experience working on Design tools
• Knowledge of technical details of workflow products
• A track record of launching products fast, while also delivering impact

As a key leader within the Product Support Team, you will play a critical role in fostering an environment where our global support team can deliver exceptional experiences to Figma customers at scale. In this role, you’ll guide the team in defining goals, shaping critical initiatives, and providing in-depth analytical insights, helping the team to realize opportunities and build upon our strengths to drive success. In addition, you will lead the workforce planning function, ensuring we are effectively staffed to support our rapidly expanding customer base across the globe. We’re seeking a strong collaborator who thrives in a dynamic setting where innovation and growth are constant. Our ideal candidate is passionate about customer support, excels in strategic problem-solving, and doesn’t shy away from taking principled risks.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Continue to build out our Program Management, Product Operations, Workforce Management, Data Insights, Tooling and Technology functions – including, but not limited to program and service delivery, KPIs, reporting, and forecasting
• Work in partnership with Product Support leadership to refine our channel and segmentation strategies, as well as KPIs and success measurements for Direct Support, Scalable Support, and our Learning and Performance teams
• Develop and maintain global Product Support dashboards that report on the health of our business to surface actionable trends and insights to our internal teams and cross-functional partners
• Drive continuous improvements that are focused on improving efficiency and quality with our service strategy, including launching AI and BPO solutions
• Drive enhancements to our Product Support tech stack aimed at improving the customer journey
• Iterate on our forecast and capacity model to manage our workforce, and ensure we are resourced appropriately and available to meet our customers’ needs
• Build relationships with cross-functional partners, such as product and engineering, to create deeper alignment with pivotal initiatives and company roadmap 
• Coach and mentor team members, focusing on skill building, career growth, and leadership development

As a key leader within the Product Support Team, you will play a critical role in fostering an environment where our global support team can deliver exceptional experiences to Figma customers at scale. In this role, you’ll guide the team in defining goals, shaping critical initiatives, and providing in-depth analytical insights, helping the team to realize opportunities and build upon our strengths to drive success. In addition, you will lead the workforce planning function, ensuring we are effectively staffed to support our rapidly expanding customer base across the globe. We’re seeking a strong collaborator who thrives in a dynamic setting where innovation and growth are constant. Our ideal candidate is passionate about customer support, excels in strategic problem-solving, and doesn’t shy away from taking principled risks.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Continue to build out our Program Management, Product Operations, Workforce Management, Data Insights, Tooling and Technology functions – including, but not limited to program and service delivery, KPIs, reporting, and forecasting
• Work in partnership with Product Support leadership to refine our channel and segmentation strategies, as well as KPIs and success measurements for Direct Support, Scalable Support, and our Learning and Performance teams
• Develop and maintain global Product Support dashboards that report on the health of our business to surface actionable trends and insights to our internal teams and cross-functional partners
• Drive continuous improvements that are focused on improving efficiency and quality with our service strategy, including launching AI and BPO solutions
• Drive enhancements to our Product Support tech stack aimed at improving the customer journey
• Iterate on our forecast and capacity model to manage our workforce, and ensure we are resourced appropriately and available to meet our customers’ needs
• Build relationships with cross-functional partners, such as product and engineering, to create deeper alignment with pivotal initiatives and company roadmap 
• Coach and mentor team members, focusing on skill building, career growth, and leadership development

Figma is seeking a Content Strategist to join our Story Studio team. As we continue to grow and innovate, we're looking for a passionate individual with strong editorial and organizational skills to help shape and share Figma's story with the world.

What you’ll do at Figma:

• Expand our operations cross-functionally and globally, ensuring our storytelling efforts align with Figma's global presence and diverse user base.
• Manage an editorial calendar and workflow, coordinating content creation and distribution across various marketing and product touchpoints.
• Drive content distribution both internally and externally, collaborating with cross-functional partners to extend and expand our reach and impact.
• Help scaffold and distribute messaging frameworks, ensuring consistency and clarity in Figma's brand voice across all platforms.
• Manage budget and vendor relationships, optimizing resources to deliver high-quality content and experiences.
• Scope work across the creative team, balancing resources and priorities to meet both short-term needs and long-term strategic goals.
• Build and manage production plans, ensuring all team members understand project objectives, strategy, scope, roles, responsibilities, and milestones through to launch.
• Streamline the intake process by collaborating cross-functionally, connecting overlapping requests, and prioritizing competing projects against team and business objectives.
• Support the creative team in producing high-quality content.

What you’ll do at Figma:

• Driving fundamental and applied research in ML/AI using Generative AI, deep learning and classical machine learning, with Figma product use cases in mind. 
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current models as well as enable the launch of entirely new AI-powered product features.
• Work in concert with other ML researchers, as well as product and infrastructure engineers to productionize new models and systems to power features in Figma’s design and collaboration tool.
• Expand the boundaries of what is possible with the current technology set and experiment with novel ideas.
• Publish scientific work on problems relevant to Figma in leading conferences like ICML, NeurIPS, CVPR etc.

Figma is seeking a Content Strategist to join our Story Studio team. As we continue to grow and innovate, we're looking for a passionate individual with strong editorial and organizational skills to help shape and share Figma's story with the world.

What you’ll do at Figma:

• Expand our operations cross-functionally and globally, ensuring our storytelling efforts align with Figma's global presence and diverse user base.
• Manage an editorial calendar and workflow, coordinating content creation and distribution across various marketing and product touchpoints.
• Drive content distribution both internally and externally, collaborating with cross-functional partners to extend and expand our reach and impact.
• Help scaffold and distribute messaging frameworks, ensuring consistency and clarity in Figma's brand voice across all platforms.
• Manage budget and vendor relationships, optimizing resources to deliver high-quality content and experiences.
• Scope work across the creative team, balancing resources and priorities to meet both short-term needs and long-term strategic goals.
• Build and manage production plans, ensuring all team members understand project objectives, strategy, scope, roles, responsibilities, and milestones through to launch.
• Streamline the intake process by collaborating cross-functionally, connecting overlapping requests, and prioritizing competing projects against team and business objectives.
• Support the creative team in producing high-quality content.

As a Product Design intern at Figma, you will own real impactful projects and take them from ideation to execution. You will work fluidly and collaboratively with your mentor, the rest of the design team, as well as other functions. Because of this, you should have a broad set of design skills and be motivated to learn. Over the course of the summer, you’ll have the opportunity to ship meaningful contributions to both the company and the product.

Learn more about the Figma design team:

• Breaking In: A guide to landing your first product design role
• Meet the Team
• Remote Team Process
• Design Critiques
• Design Hiring 101

What you'll do at Figma:

• Own the design from start to finish for impactful features that ship quickly
• Collaborate with product, research, marketing, and other functions to identify user and business needs
• Work closely with Engineering to ensure a high-quality implementation
• Create flows, prototypes, and high-fidelity visuals for your features
• Participate in weekly design critiques 

We’d love to hear from you if you have:

• A demonstrated baseline in visual design and/or interaction design skills
• Experience shipping projects with good product strategy and visual design
• An ability to express ideas through prototyping and code
• An eagerness to learn and a demonstrated self-starting initiative 

While it’s not required, it’s an added plus if you also have:

• An interest in design tools and design systems
• An aptitude or interest in systems thinking and information architecture
• Knowledge of the building blocks of a design tool or similar aspects of other creative tools

Past intern projects:

• Community co-creators
• Comments improvements
• Missing fonts management
• Billing tools for admins

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• Drive fundamental and applied research in Generative AI and deep learning with Figma product use cases in mind
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current AI models as well as enable the launch of entirely new AI-powered product features
• Explore the boundaries of what is possible with the current technology set and experiment with novel ideas
• Publish your research in leading AI/ML conferences

• Are a 4th or 5th year Ph.D student in AI, Machine Learning, Computer vision, Natural Language Processing or a related field
• Have proven expertise in AI through publications on recent advancements in AI, such as Large Language Models or Diffusion Models
• Have a track record in applying machine learning techniques to projects in academia or industry
• Experience in Python and machine learning frameworks such as PyTorch, TensorFlow)
• Have experience solving sophisticated problems and comparing alternative solutions, trade-offs, and diverse points of view to determine a path forward
• Have experience communicating your solutions effectively to different audiences

#LI-HYBRID

#LI-CC1

Figma is looking for a Director, Sales - LATAM to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma, we think outside the box, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.

Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, LATAM Sales, you will build a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Sales.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Strategically expand our LATAM segment while nurturing and empowering a dynamic team of representatives to drive growth and market leadership in the region
• Build a strong pipeline of exceptional talent in partnership with the recruiting team to scale the LATAM team, including hiring for Leadership roles
• Evaluate and execute playbooks, and systems needed to support a high-growth team
• Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories 
• Develop strong internal partnerships and collaborate cross functionally to maximize revenue opportunities to improve deal progressions
• Build, develop, and inspire a team of high-performing Account Executives and leaders by creating scalable, data driven processes that drive team and company goals
• Be accountable for selling to existing customers and net new customers 
• Interview, hire, and train new team members as we scale the business and company

Figma is looking for a Director, Sales - LATAM to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma, we think outside the box, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.

Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, LATAM Sales, you will build a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Sales.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Strategically expand our LATAM segment while nurturing and empowering a dynamic team of representatives to drive growth and market leadership in the region
• Build a strong pipeline of exceptional talent in partnership with the recruiting team to scale the LATAM team, including hiring for Leadership roles
• Evaluate and execute playbooks, and systems needed to support a high-growth team
• Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories 
• Develop strong internal partnerships and collaborate cross functionally to maximize revenue opportunities to improve deal progressions
• Build, develop, and inspire a team of high-performing Account Executives and leaders by creating scalable, data driven processes that drive team and company goals
• Be accountable for selling to existing customers and net new customers 
• Interview, hire, and train new team members as we scale the business and company

Figma is seeking a talented and experienced Equity Operations professional to join its growing Accounting team. This role will report to the Director of Equity Administration and will be integral in facilitating and scaling Figma's equity incentive programs. This role will be focused on managing daily equity plan and capitalization table activity, employee experience, and data integrity in Shareworks. You will be a key member of the team and have the opportunity to build, drive and scale processes through collaboration with cross-functional teams.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Responsible for accurate data and reporting of equity and managing the Shareworks relationship.
• Partner with cross-functional teams to prepare and provide reports, data and other materials to support company wide equity initiatives and legal, tax, and accounting compliance.  
• Drive improvements and synergies by partnering with cross-functional teams on various equity compensation matters including system integrations, new equity programs, and other initiatives.
• Manage and maintain the company's equity capitalization table and support investor relations inquiries. 
• Reconcile data and manage system integrations between employee data and payroll.
• Educate employees on the structure and value of their equity compensation

We’d love to hear from you if you have:

• 6+ years of experience in equity administration.
• Certified Equity Professional level 3.
• Equity operations experience at a high growth private or public company. 
• Deep and hands-on Shareworks system experience.
• Advanced Excel and data analysis skills including pivot tables, vlookup, macros, etc.
• Strong understanding of global equity taxation and regulatory and compliance matters related to equity programs.
• Equity operations experience at a high growth private or public company. 
• Proven track record of managing projects that require problem-solving and cross-functional partnership.
• Ability to independently and accurately execute and self-audit. 

While it’s not required, it’s an added plus if you also have:

• Certified Public Accountant certification.
• Technical equity accounting experience at a high growth private or public company. 

We’re looking for a Brand Copywriter who excels in helping cross-functional teams find creative and compelling ways to connect with our intended audiences. Our ideal candidate is as excited about bringing Figma’s brand voice to life as they are about grammatical precision. You’ll be developing and socializing our writing guides, establishing processes, partnering with and learning from other writing teams at Figma, and bringing best-in-class storytelling to life alongside collaborators on Brand Studio and Marketing teams.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Work cross-functionally with Brand Studio, Product Marketing, Growth, and Research peers to co-shape and execute on compelling product launches, campaigns, and Marketing initiatives
• Partner and foster relationships with visual designers, motion designers, and strategists to up-level our holistic brand storytelling
• Creating original and strategic solutions—from conceptual development all the way to execution
• Proactively gain knowledge of Figma’s products, processes, audiences, key business objectives, and competitive landscape and connect that knowledge to your day-to-day craft
• Establish and share processes and ways of working with cross-functional peers, seeking feedback and iterating often

We'd love to hear from you if you have:

• 4+ years of experience working as a copywriter for brand and marketing
• A portfolio of writing samples and examples of your work
• Demonstrated excellence in both receiving and giving feedback
• Demonstrated history working with ambiguous problems and a knack for paving a path forward
• Experience successfully collaborating cross-functionally
• The ability to work independently to explore concepts from beginning to end, while seeking healthy feedback loops with your ideas

While it’s not required, it’s an added plus:

• Design knowledge
• Experience with Figma
• Experience in SaaS environments

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Figma is looking for a “full-stack” Product Marketing Manager to support Figma, including the core editor experience and production experience. You will partner with our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma. You will also have the opportunity to help us build out the marketing foundation at Figma—from developing messaging and positioning, telling our customers’ stories, architecting campaigns, building out enablement resources, and more. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead product launches and be a partner to the Product team, with a focus on getting results and a desire to experiment with new channels
• Develop product messaging and positioning that sets us apart from competitors and demonstrates understanding of our customers’ needs
• Manage our beta programs, from customer outreach, managing beta communications, coordinating feedback sessions, to promoting customer success stories
• Drive deeper engagement of our product through a variety of educational content—blog posts, product tips, best practice guides, live streams, and more
• Work with the broader marketing team to launch campaigns that span web, community, social, email, ads, and other marketing channels
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products

We'd love to hear from you if you have:

• 3+ years in product marketing or a related role 
• Experience driving multiple cross-functional initiatives, from upfront strategy to execution
• Track record of authoring and presenting complex topics, meaning you can adapt to the Figma voice and distill complicated topics to a wide audience

While not required, it’s an added plus if you also have:

• Experience working with design and/or collaborative workflow tools or partnering with product teams
• Track record of launching new technical products—unafraid to dive into the nitty gritty technical details
• Interest (or understanding) of the designer audience

We’re looking for a Brand Copywriter who excels in helping cross-functional teams find creative and compelling ways to connect with our intended audiences. Our ideal candidate is as excited about bringing Figma’s brand voice to life as they are about grammatical precision. You’ll be developing and socializing our writing guides, establishing processes, partnering with and learning from other writing teams at Figma, and bringing best-in-class storytelling to life alongside collaborators on Brand Studio and Marketing teams.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Work cross-functionally with Brand Studio, Product Marketing, Growth, and Research peers to co-shape and execute on compelling product launches, campaigns, and Marketing initiatives
• Partner and foster relationships with visual designers, motion designers, and strategists to up-level our holistic brand storytelling
• Creating original and strategic solutions—from conceptual development all the way to execution
• Proactively gain knowledge of Figma’s products, processes, audiences, key business objectives, and competitive landscape and connect that knowledge to your day-to-day craft
• Establish and share processes and ways of working with cross-functional peers, seeking feedback and iterating often

We'd love to hear from you if you have:

• 4+ years of experience working as a copywriter for brand and marketing
• A portfolio of writing samples and examples of your work
• Demonstrated excellence in both receiving and giving feedback
• Demonstrated history working with ambiguous problems and a knack for paving a path forward
• Experience successfully collaborating cross-functionally
• The ability to work independently to explore concepts from beginning to end, while seeking healthy feedback loops with your ideas

While it’s not required, it’s an added plus:

• Design knowledge
• Experience with Figma
• Experience in SaaS environments

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

As a member of the IT Engineering team, you will collaborate closely with our broader IT and Security departments to develop, manage, optimize, and secure Figma's internal IT services. Our team maintains essential services and the fleet of endpoints used by all Figmates, including Okta, Google Workspace, and Slack. Our team also oversees backend solutions that support and protect the company, including Jamf and Okta Workflows.

What you’ll do at Figma:

• Configure and customize Okta to fulfill Figma's authentication and authorization needs.
• Design, develop, and maintain integrations using tools like Okta Workflows or custom code to automate repetitive and manual tasks.
• Assist in the management and maintenance of our macOS endpoint infrastructure, ensuring optimal performance and security.
• Develop and implement endpoint security policies and procedures to protect company data and systems.
• Deploy and configure systems via code, using tools such as Git, Terraform, YAML, or similar.
• Collaborate with cross-functional teams to ensure macOS endpoints align with company policies and standards.
• Create and maintain documentation for supported applications, processes, and training materials for internal employees and IT staff.
• Keep current on the SaaS Platforms under the IT Engineering umbrellas, ensuring Figma is implementing best practices and staying current with platform enhancements.

We are seeking a proactive and data-driven Voice of the Customer (VOC) Program Manager on the Product Support team. In this role, you will be responsible for gathering and analyzing customer feedback, and generating insights that will guide our product and engineering teams in their decision-making and product roadmaps. This role will play a critical part in monitoring customer sentiment for product launches and features, identifying and addressing key gaps and pain points in Figma’s product, and driving continuous improvement based on customer feedback.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop and manage a comprehensive VOC program to collect, analyze, and interpret customer feedback from our Product Support channels 
• Establish the rhythm of our VOC readouts, providing cross-functional and senior leadership-level visibility and alignment on goals and milestones
• Map the customer journey to identify pain points and drive strategic improvements in the customer experience
• Synthesize customer feedback into actionable insights and recommendations for our product and engineering teams to enhance product design, functionality, and the overall customer experience
• Establish and maintain robust feedback channels, leveraging various sources such as support tickets, CSAT surveys, social channels, our community forum, and other direct and indirect feedback mechanisms
• Monitor and report on customer sentiment and key gaps during and post-product launches, and provide recommendations for product improvements based on customer feedback
• Collaborate with cross-functional teams, including product management, engineering, and marketing, to ensure customer feedback is incorporated into all stages of the product lifecycle
• Identify and implement the right processes, tech stack, and up-to-date voice of the customer technology, including AI, to facilitate swift insights reporting
• Maintain and iterate on a dashboard to track and report on key customer experience metrics, trends, and insights

The Figma Research team is seeking a dynamic and experienced Researcher to join our Rapid Research program. This role is integral to our mission of connecting teams with customers throughout the development process, enabling confident iteration with a profound understanding of user impacts. As a Rapid Researcher at Figma, you'll play a pivotal role in shaping the future of our products by delivering actionable insights and recommendations that drive strategic decisions. 

You have deep expertise in a variety of research methods, but you don't hold those methods precious. You can flexibly apply any tool in an unconstrained way to drive impact for the business. You'll work closely with product managers, designers, and engineers to integrate user feedback into the product lifecycle, ensuring that our solutions meet and exceed user expectations. In this role, building relationships quickly will be key to your success.

At Figma, we believe your role as a researcher is to bring your point of view to the table—not simply to regurgitate observations and insights. This is a unique opportunity to join a team that values direct dialogue with our user communities, fostering a strong, human-centered approach to product development. If you're passionate about advancing your research discipline and making a significant impact, Figma is the place for you to do the best work of your career.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Conduct research studies to gather user feedback and insights throughout the development process, working in quick sprints.
• Synthesize research findings into actionable product recommendations.
• Present research insights to cross-functional teams and senior leadership.
• Collaborate with product managers, designers, and engineers to integrate user insights into the product development process.
• Lead and mentor junior researchers on best practices and methodologies.
• Adapt quickly to changing project requirements and priorities.

We’d love to hear from you if you have:

• 5+ years in research/design roles at fast-paced product organizations or strategic consultancies focused on digital experience.
• Proficiency in mixed methods research, including qualitative (e.g., interviews) and quantitative (e.g., surveys, data analysis) approaches.
• A history of being a proven communicator and storyteller, with a track record of presenting insights that secured executive buy-in or drove product changes.
• Demonstrated ability to quickly ramps up on new projects and deliver measurable impact (1-2 weeks from start to finish).
• Experience in cross-team collaboration, with examples of horizontal work within organizations.

While it’s not required, it’s an added plus if you also have:

• Experience in a major tech company with a strong usability research team.
• Rigorous usability and tactical skills, including benchmark testing.
• A knack for figuring out ambiguous problems and shaping them into clear goals.
• Proficiency in Figma and FigJam, with key projects where these tools were central.
• A history of being adaptable and scrappy, while thriving in fast-paced, dynamic environments.

As a Security Engineer, you will help identify and drive impactful projects to improve the security of Figma's product, platform, and our IT systems. The mission of the Figma Security team is to help Figmates ship the most secure product to our users. We are looking for security generalists with a strong grasp of Computer Science and security fundamentals. You will partner closely with teams across the company and focus on systemic security improvements and risk reduction. You will also maximize your security skills to support and participate in operational security responsibilities like security reviews and consulting, external research/bug-bounty triage, incident response, and risk management. 

What you’ll do at Figma:

• Perform technical security assessments, code audits and design reviews.
• Develop technical solutions to help mitigate security vulnerabilities.
• Advocate security and secure practices throughout Figma
• Conduct assessments to identify current and new attack vectors against Figma products and services.
• Help run our pen-testing and offensive security exercises as well as our bug bounty program.

As a Security Engineer, you will help identify and drive impactful projects to improve the security of Figma's product, platform, and our IT systems. The mission of the Figma Security team is to help Figmates ship the most secure product to our users. We are looking for security generalists with a strong grasp of Computer Science and security fundamentals. You will partner closely with teams across the company and focus on systemic security improvements and risk reduction. You will also maximize your security skills to support and participate in operational security responsibilities like security reviews and consulting, external research/bug-bounty triage, incident response, and risk management. 

What you’ll do at Figma:

• Perform technical security assessments, code audits and design reviews.
• Develop technical solutions to help mitigate security vulnerabilities.
• Advocate security and secure practices throughout Figma
• Conduct assessments to identify current and new attack vectors against Figma products and services.
• Help run our pen-testing and offensive security exercises as well as our bug bounty program.

This team is an exciting opportunity to lead a new part of the Enablement team at Figma! There is a huge opportunity to create a cohesive team culture while also being connected to the wider Enablement team. The Enablement team has expanded exponentially over the last 6 months so there is a mix of tenured Figmates and new Figmates. We are looking for an experienced Enablement leader to help shape and build a ‘One Enablement’ team brand while working on helping us optimize and scale through Sales Onboarding, building out our Enablement playbooks, and developing a GTM launch program.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead, develop, and inspire a team towards excellence by creating scalable, data-driven processes that drive team and company goals
• Optimize GTM new hire onboarding with key milestones that enhance impact in a new hire’s first 90 days, reducing ramp time
• Oversee and lead strategy to optimize the usage of the Enablement and Sales tech stack across (ie CMS, LMS, and productivity tools)
• Collaborate with Sales, Marketing and Product teams to develop collateral, presentations, and other materials that support the enablement of our team's aligned with the buyer's journey and sales stages
• Define key performance indicators and metrics to assess the effectiveness of enablement initiatives
• Use data and analytics to track sales performance, identify trends, and provide actionable insights to sales leadership
• Own all content and training curriculum for Sales Kickoffs and other GTM related events
• Establish/refresh and own programmatic content across recurrent and strategic initiatives, onboarding, and all sales enablement programs

We’d love to hear from you if you have:

• 6+ years of experience in Sales Enablement, Sales, or customer-facing role
• 2+ years of direct people management experience; proven history of hiring, leading, and developing hard-working teams
• The ability to define strategy, build cross-functional alignment, implement efficiently, and iterate alongside diverse stakeholders
• Proven success in planning, prioritizing, and driving multiple long-term, cross-functional projects simultaneously to completion
• Analytical approach with the ability apply data and metrics to drive strategy 
• Demonstrated understanding of sales process, methodologies and best practices
• Excellent written and verbal communication skills with the ability to design and deliver effective sales training programs

While it’s not required, it’s an added plus if you also have:

• Experience with Command of the Message
• Experience in a customer facing role
• Enablement or program management certification
• Design experience or experience using Figma

The Strategic Finance team is focused on solving some of Figma’s most pressing business issues. The team is responsible for owning the company's budget, driving annual and quarterly planning processes, allocating and deploying the company's resources efficiently, performing financial analyses, and partnering with teams across the company. We are looking for a highly analytical leader who is strategic, approaches problems in a structured manner, and is comfortable operating in ambiguity. You’ll focus on the highest-priority business issues and be plugged into every facet of the business.

What you’ll do at Figma:

• Own the operating plan, including long range planning, annual planning, quarterly forecasting, and monthly reporting, and weekly performance management 
• Partner with leadership across the company to deliver a strategy for long-term, efficient growth, and establish financial framework for reinvestment
• Manage and drive our workforce strategy, in collaboration with the People and Talent Teams
• Set the vision for our systems roadmap, drive cross-functional systems implementations at scale, and deliver process improvements
• Lead, manage, and scale the Corporate, Systems, G&A, and Long Term Planning teams. Provide feedback loops, career coaching, and remove blockers for team members
• Prepare and deliver management presentations for leadership to analyze results and forecasts, build narratives that describe business strategy and performance, assess business risk and operating health, and align cross functional teams to effective solutions

As a member of our Product Support Team, you will have the exciting opportunity to build out our Moderation team’s strategy and roadmap. In this role, you will work cross functionally with key partners such as Product, Legal, Anti-abuse, and Community to help build safe customer experiences. We are looking for a seasoned marketplace moderation leader to join our team who is passionate about creating a culture where ongoing growth and development thrive.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Define the moderation strategy for our community marketplace and future products
• Lead a team of community platform specialists and help to drive operational excellence
• Ensure compliance with Figma’s legal obligations and community policies 
• Report out on the impact of the team and rhythm of the business
• Work closely with cross-functional stakeholders across Product Support, Legal, Anti-abuse, Security, Community, and Product. 

We are looking for a design manager to lead our Design Experience team! The team is responsible for the Figma editor – Figma’s heart and soul – which is responsible for features related to editing and design systems, but also setting the tone for other products that use the editor as a foundation. We’re hoping to find a technically skilled person who can be newer to people management but is excited to push the bar for quality and execution on their teams, and isn’t afraid to get into the weeds and get their hands dirty. This is an opportunity to own one of the most importants surfaces at Figma, lead a wonderful group of designers, and collaborate with some very talented people.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Manage and hire a group of world-class designers of all experience levels
• Partner deeply with Product and Engineering leads in this area to build great things, improve team processes and execution, and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience in Product Design
• Experience working on technical products or complex systems (e.g. editing tools, word processors, etc.)
• Exceptional skills as a craftsperson and the ability to teach others

While it’s not required, it’s an added plus if you also have:

• Strength in strategic thinking and communication–we need someone who can help influence teams
• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are looking for a design manager to lead our Design Experience team! The team is responsible for the Figma editor – Figma’s heart and soul – which is responsible for features related to editing and design systems, but also setting the tone for other products that use the editor as a foundation. We’re hoping to find a technically skilled person who can be newer to people management but is excited to push the bar for quality and execution on their teams, and isn’t afraid to get into the weeds and get their hands dirty. This is an opportunity to own one of the most importants surfaces at Figma, lead a wonderful group of designers, and collaborate with some very talented people.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Manage and hire a group of world-class designers of all experience levels
• Partner deeply with Product and Engineering leads in this area to build great things, improve team processes and execution, and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience in Product Design
• Experience working on technical products or complex systems (e.g. editing tools, word processors, etc.)
• Exceptional skills as a craftsperson and the ability to teach others

While it’s not required, it’s an added plus if you also have:

• Strength in strategic thinking and communication–we need someone who can help influence teams
• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

As a member of our Product Support Operations and Strategy team, the Business Systems Analyst will be responsible for supporting, maintaining, and innovating the primary systems that help power our Product Support organization, including Zendesk and AI tools. You will monitor our systems performance and ensure Support systems architecture are of high quality, stable, scalable and reliable. You'll have the opportunity to lead exciting initiatives and help us outline our technology strategy, recommend and implement changes that improve our teams and customers experience. As our Business Systems Analyst, you will operate with a high level of excellence, influence senior and cross-functional stakeholders, and facilitate decision making through effective communication and documentation best practices.  

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own the day-to-day administration, maintenance, improvements and governance of our Zendesk platform, including configuration changes, incident management, escalations, and SDLC processes.
• Own and maintain documentation for Zendesk and other core Support tools, including playbooks, change logs, architecture diagram and  business continuity plans.
• Explore, evaluate, recommend, and design new features and functionalities with Zendesk, AI chatbot and other Support tools to improve our workflows and facilitate integration of internal tools and 3rd party applications using API and webhooks.
• Manage and prioritize multiple different tasks for projects and Zendesk backlog requests.
• Work with internal and external partners to ensure our systems are effectively running 
• Directly contribute to the overall Product Support AI and technology strategy, advocating for prioritization of critical initiatives, managing risk and ensuring high quality outcomes. Influence partners and leaders delivering effective communication and presenting a clear picture of the opportunities and objectives.
• Leverage project management tools and business systems best practices (i.e. project plans, DACI, documentation, frameworks, wireframes) 
• Monitors performance reporting and analyzes data (tickets, reports, etc.) to identify trends and opportunities to improve customer support

We’re looking for a design manager to lead the User Growth pillar at Figma, which includes the Acquisition, Activation, and Community areas. 

We’re hoping to find someone who’s excited for both the strategic challenge of growth, but also isn’t afraid to get in the weeds and push the bar for quality. You’ll manage the teams responsible for growing and engaging our overall user base, but also our Community hub of resources (that contains files, templates, widgets, and plugins). 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Hire and manage a group of world-class designers of all experience levels
• Partner with Product and Engineering leads in this area to improve team processes and execution and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience
• Exceptional skills as a craftsperson and the ability to teach others
• Strong in strategic thinking and communication; someone who can help influence teams

While it’s not required, it’s an added plus if you also have:

• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.
• Experience working on early stage or zero-to-one projects
• Experience working on growth teams or creative marketplaces

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

• Help build and shape the future of our Product Support weekend support
• Craft and create premium experiences for customer base with our Figma products and brand
• Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
• Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction
• Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
• Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product
• Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches
• Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
• Coach team members with a focus on skill building and achieving core metric goals
• Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans
• Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

• Help build and shape the future of our Product Support weekend support
• Craft and create premium experiences for customer base with our Figma products and brand
• Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
• Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction
• Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
• Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product
• Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches
• Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
• Coach team members with a focus on skill building and achieving core metric goals
• Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans
• Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

• Help build and shape the future of our Product Support weekend support
• Craft and create premium experiences for customer base with our Figma products and brand
• Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
• Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction
• Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
• Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product
• Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches
• Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
• Coach team members with a focus on skill building and achieving core metric goals
• Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans
• Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

What you’ll do at Figma:

• Lead a team of Account Executives to foster an environment of success
• Enable the success of the team to achieve and exceed monthly, quarterly, and annual targets through a high velocity inbound and outbound sales motion
• Participate in customer and prospect meetings
• Help shape and further develop sales processes and initiatives
• Interview, hire and train new team members as we scale the business and company
• Manage and analyze the performance of your team including accurate forecasting, pipeline generation, and activity metrics

We're seeking a dynamic Senior Manager to lead multiple teams on our early-stage journey of providing Figma’s users with personalized, streamline and intuitive solutions. As Figma’s customer base continues to expand and diversify, and new technological advancements in AI and generative design emerge, the opportunity for AI experience engineering is greater than ever. You’ll collaborate closely with a cutting edge AI Research team and your work will help raise the ceiling of what’s possible for designers and lower the floor of who can design. We are seeking an accomplished and experienced leader who has built scrappy fast paced teams, ideally working on generative AI products, to join our team and lead our AI efforts from inception to implementation. Join us in molding the future of AI at Figma!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and support a team of managers and engineers responsible for developing and improving Figma's AI capabilities in our core products.
• Collaborate with product, engineering, AI research and data science teams to define strategic goals and establish a roadmap for AI product development.
• Recruit, mentor, and retain high-performing engineers. You'll contribute to a culture of innovation, collaboration, and calculated risk-taking.
• Drive innovation in 0->1 product areas, exploring and implementing new AI technologies and techniques to enhance user experience.
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

We're seeking a dynamic Senior Manager to lead multiple teams on our early-stage journey of providing Figma’s users with personalized, streamline and intuitive solutions. As Figma’s customer base continues to expand and diversify, and new technological advancements in AI and generative design emerge, the opportunity for AI experience engineering is greater than ever. You’ll collaborate closely with a cutting edge AI Research team and your work will help raise the ceiling of what’s possible for designers and lower the floor of who can design. We are seeking an accomplished and experienced leader who has built scrappy fast paced teams, ideally working on generative AI products, to join our team and lead our AI efforts from inception to implementation. Join us in molding the future of AI at Figma!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and support a team of managers and engineers responsible for developing and improving Figma's AI capabilities in our core products.
• Collaborate with product, engineering, AI research and data science teams to define strategic goals and establish a roadmap for AI product development.
• Recruit, mentor, and retain high-performing engineers. You'll contribute to a culture of innovation, collaboration, and calculated risk-taking.
• Drive innovation in 0->1 product areas, exploring and implementing new AI technologies and techniques to enhance user experience.
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

Server Platform is at the core of Figma’s infrastructure foundation! This area owns the foundational layer of infrastructure that underpins all other infrastructure and application services at Figma. The Deploys team within Server Platform owns a very important function which all of engineering depends on to make sure that software is deployed correctly across our infrastructure. We’re looking for a seasoned manager to lead and build this team out further as Figma continues to scale its world-class design products.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Help grow and define the charter for key pieces of Figma’s Server Platform organization, specifically around our Deploy systems and infrastructure.
• Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community.
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

Server Platform is at the core of Figma’s infrastructure foundation! This area owns the foundational layer of infrastructure that underpins all other infrastructure and application services at Figma. The Deploys team within Server Platform owns a very important function which all of engineering depends on to make sure that software is deployed correctly across our infrastructure. We’re looking for a seasoned manager to lead and build this team out further as Figma continues to scale its world-class design products.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Help grow and define the charter for key pieces of Figma’s Server Platform organization, specifically around our Deploy systems and infrastructure.
• Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community.
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

What you’ll do at Figma:

• Manage, support, and grow a team of experienced engineers to drive Figma’s frontend technical strategy.
• Empower our internal frontend developers to quickly ship high-quality features.
• Roll up your sleeves as needed to get involved in the technical details of creating a world-class frontend codebase.
• Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects.
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community.

What you’ll do at Figma:

• Manage, support, and grow a team of experienced engineers to drive Figma’s frontend technical strategy.
• Empower our internal frontend developers to quickly ship high-quality features.
• Roll up your sleeves as needed to get involved in the technical details of creating a world-class frontend codebase.
• Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects.
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community.

Livegraph is a core Figma technology driving our realtime web and mobile experiences. Similar to GraphQL, it sends data from relational databases and federated backends to clients around the globe. But innovating on GraphQL, it updates the user experiences it powers automatically – making every Figma experience feel alive and multi-player.

We’re looking for an Engineering Manager to shape and build the next generation of Livegraph services, supporting the substantial growth of Figma’s world-class design and collaboration products. A successful EM will be thoughtful and strategic about Livegraph’s opportunities and future challenges, while driving execution on our scale, reliability, developer experience, and feature set projects.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Livegraph
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Give back technical innovation into the software engineering community, through talks at conferences, open source contributions, blog posts, and external evangelism
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

Livegraph is a core Figma technology driving our realtime web and mobile experiences. Similar to GraphQL, it sends data from relational databases and federated backends to clients around the globe. But innovating on GraphQL, it updates the user experiences it powers automatically – making every Figma experience feel alive and multi-player.

We’re looking for an Engineering Manager to shape and build the next generation of Livegraph services, supporting the substantial growth of Figma’s world-class design and collaboration products. A successful EM will be thoughtful and strategic about Livegraph’s opportunities and future challenges, while driving execution on our scale, reliability, developer experience, and feature set projects.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Livegraph
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Give back technical innovation into the software engineering community, through talks at conferences, open source contributions, blog posts, and external evangelism
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

Livegraph is a core Figma technology driving our realtime web and mobile experiences. Similar to GraphQL, it sends data from relational databases and federated backends to clients around the globe. But innovating on GraphQL, it updates the user experiences it powers automatically – making every Figma experience feel alive and multi-player.

We’re looking for an Engineering Manager to shape and build the next generation of Livegraph services, supporting the substantial growth of Figma’s world-class design and collaboration products. A successful EM will be thoughtful and strategic about Livegraph’s opportunities and future challenges, while driving execution on our scale, reliability, developer experience, and feature set projects.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Livegraph
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Give back technical innovation into the software engineering community, through talks at conferences, open source contributions, blog posts, and external evangelism
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

We’re building our first dedicated ML Infrastructure team from the ground up to help develop and launch new AI capabilities across Figma’s products. You will be building and leading the team that owns the core infrastructure to serve and deploy models efficiently, as well as world-class tooling that enables us to iterate on models quickly. You will be combining industry best practices and a first-principles approach to design, and build ML infrastructure that will improve Figma’s design and collaboration tool.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Design infrastructure to train, deploy, and serve models at scale.
• Partner directly with ML/AI leaders, engineers, and researchers to build internal tools for model development and experimentation.
• Combine industry best practices and a first-principles approach to design and build ML infrastructure.
• Evangelize best practices throughout the engineering team to keep code quality high.
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.