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Company logo Job Position Location Salary Range Contract Type Category Details
Value Advisor, Value Management Office
Atlassian
Melbourne
Australia
Not specified Unknown Sales

Is remote?:

No
- Atlassian offers flexible work options (office, home, or a mix) and hires globally wherever it has a legal entity. - The Value Management Office (VMO) aims to align all interactions with customers’ strategic needs and joint ownership of their long-term success, with the Value Advisor developing scalable value management content and serving as a trusted advisor to senior executives. - The role focuses on senior-level customer engagement, tailored value-driven solutions, financial analysis, critical thinking, and executive storytelling to influence decisions and deliver competitive advantage. - It also involves building and scaling the VMO, collaborating across multiple internal teams, driving innovation at scale, sharing knowledge, mentoring others, and enabling field teams. - Travel of 15–20% is expected for customer-facing meetings, with onsite requirements growing alongside customer demand.
Value Advisor, Value Management Office
Atlassian
Brisbane
Australia
Not specified Unknown Sales

Is remote?:

No
Atlassian supports flexible work locations and hires in any country with a legal entity; the Value Management Office aims to infuse all interactions toward customers’ strategic business needs with joint ownership of long-term success. As a Value Advisor in Atlassian’s VMO, you’ll develop content, resources, and assets to scale value management, shape strategic value engagements, and act as a thought leader and trusted advisor to senior executives across Atlassian and its customers. Core activities include engaging with senior customer executives to understand objectives and build influential relationships; analyzing complex financial data to craft comprehensive business cases and drive high-impact decisions; and guiding teams to synthesize data and develop holistic, innovative solutions. You’ll build the VMO practice, scale value management across internal teams, build direct-to-customer channels and platforms for outcome-oriented engagement, drive innovation at scale, and operate as a senior trusted advisor while sharing knowledge, mentoring juniors, and enabling field teams in value-based selling. The role requires travel up to 15-20% for customer meetings and on-site work as demand grows.
Value Advisor, Value Management Office
Atlassian
Sydney
Australia
Not specified Unknown Sales

Is remote?:

No
Atlassian supports flexible work locations and hires globally where it has a legal entity. The Value Management Office exists to infuse engagements toward customers' strategic needs with joint ownership of their long-term success, and a Value Advisor will develop content to scale value management, shape strategic engagements, and act as a thought leader to executives inside Atlassian and with customers. The role emphasizes engaging senior customer executives, building influential relationships, and delivering tailored solutions that provide significant value and a competitive advantage. It requires advanced financial acumen, critical thinking, and executive storytelling to articulate value, craft business cases, and guide decisions while integrating people, processes, and technology. The position involves building the VMO, collaborating across functions, sharing knowledge, mentoring others, and traveling up to 15-20% for customer engagements.
Staff Machine Learning Engineer
Zendesk
Australia Not specified Full time Unknown

Is remote?:

Yes
Zendesk is hiring a Staff ML Engineer for the Agentic AI focus within the AI Agents team, with options to work in Melbourne, Sydney, or remotely in AU. The role involves supporting production AI agents that autonomously resolve customer service tickets across 100k+ Zendesk accounts, planning multi-step resolutions and executing actions via live APIs to close tickets without human intervention. The agent core uses an iterative planning architecture with goal decomposition, a reusable skills registry, execution and evaluation loops, and a self-learning mechanism that turns successful patterns into new skills, with performance matching GAIA-class benchmarks and an internal suite of 158+ scenario tests plus continuous regression checks. They seek to push architecture further, addressing issues like ambiguous goals, memory interference across concurrent sessions, selective skill acquisition, and agent-to-agent delegation, while building domain-specific RL models and a hardened evaluation/CI process plus enterprise-grade guardrails. Requirements include 5+ years building production ML/AI systems with hands-on agent experience, strong evaluation instincts (including internal evals), optional RL expertise for language models, and Python/PyTorch fluency, withZendesk highlighting hybrid work, diversity and equal opportunity commitments and accommodations.
Account Executive, Mid-Market, ANZ
Atlassian
Brisbane
Australia
Not specified Unknown Sales

Is remote?:

No
Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity, with software that helps teams organize, discuss, and complete work. Its products, including Jira Software, Confluence, and Jira Service Management, are used by Fortune 500 companies and other organizations worldwide to help teams work better together and deliver quality results on time. The Mid-Market sales team focuses on mid-sized customers, identifying cloud-first opportunities, cross-sell and user expansion, nurturing relationships, and achieving revenue targets, while acting as a strong advocate by feeding customer feedback to product and engineering. Collaboration with Channel Partners, Account Managers, Solution Engineers, and Deal Desk is essential to guide deployments and deliver a high level of customer success, aligned with Atlassian values. The role involves developing and executing account/territory plans for the ANZ mid-market, prospecting and closing new business, expanding existing accounts with tailored solutions, maintaining forecasts and CRM hygiene, staying current on market dynamics and competition, and occasional travel within the ANZ region.
Account Executive, Mid-Market, ANZ
Atlassian
Melbourne
Australia
Not specified Unknown Sales

Is remote?:

No
Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where the company has a legal entity. Atlassian’s tools—Jira Software, Confluence, and Jira Service Management—help teams collaborate, organize work, and deliver results, and their customers include NASA, Audi, Kiva, Deutsche Bank, Dropbox, and many Fortune 500 firms. The Mid-Market sales team manages mid-sized customer portfolios, identifies cloud-first opportunities, pursues cross-sell and expansion, achieves revenue targets, and advocates for customers by feeding feedback to product and engineering to improve the experience. All work is done in close collaboration with Channel Partners, Account Managers, Solution Engineers, and Deal Desk, guided by Atlassian values and a collaborative sales model. In ANZ, the role involves developing and executing account/territory plans, qualifying and closing new business while growing existing accounts, building trusted relationships with tailored solutions, coordinating internal teams for seamless customer success, maintaining forecasts/CRM hygiene, staying current on market dynamics, and occasionally traveling across the ANZ region.
Account Executive, Mid-Market, ANZ
Atlassian
Sydney
Australia
Not specified Unknown Sales

Is remote?:

No
Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity, aiming to unleash the potential of every team with products like Jira Software, Confluence, and Jira Service Management. Its software helps teams organize, discuss, and complete work, and is relied on by the Fortune 500 and over 300,000 companies worldwide, including NASA, Audi, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized ANZ customers, pursuing cloud-first opportunities, cross-sell and user expansion, and revenue targets, while advocating for customers to product and engineering teams. All responsibilities are carried out in close collaboration with Channel Partners, Account Managers, Solution Engineers, and Deal Desk, and guided by Atlassian values in supporting customers' deployment at scale. The role requires developing and executing account/territory plans for ANZ, building trusted relationships, maintaining forecasts and CRM hygiene, staying current on market dynamics, and occasional travel across the ANZ region.
Senior Solutions Engineer
Tempo Software
Australia Not specified Unknown Unknown

Is remote?:

No
Tempo is a global technology company with 30,000+ customers, including a third of Fortune 500, offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting that help modern teams turn vision into value. Originating in 2007 and now the #1 time management add-on for Jira, Tempo has grown into a trusted name in the Atlassian ecosystem and aims to be a tech company with a heart. The Senior Solutions Engineer role in Sydney, APAC, is a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, focusing on mid-market and enterprise accounts and blending technical mastery with business value. Responsibilities include strategic value selling, AI-enabled SPM advocacy, partner enablement, technical pre-sales leadership through discovery, architecture reviews, RFPs and POCs, plus feeding customer insights back to product. Requirements include 5+ years of solutions engineering or enterprise consulting in enterprise B2B, domain expertise in SPM/PPM/financial planning/resource capacity/enterprise agility, AI/data literacy, ecosystem and Atlassian Cloud experience a plus, with a remote-first environment and extensive benefits and growth opportunities.
Senior Solutions Engineer
Tempo Software
Australia Not specified Unknown Unknown

Is remote?:

No
Tempo serves over 30,000 customers—including a third of Fortune 500 companies—and provides an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, building on its status as the #1 time management add-on for Jira in the Atlassian ecosystem since its 2007 origins. The Senior Solutions Engineer role, based in Sydney, APAC, acts as a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, targeting mid-market and enterprise accounts with a blend of technical mastery and value-based SaaS sales. Responsibilities include strategic value selling, AI and SPM advocacy, partner and ecosystem enablement, deal strategy and technical validation, feeding customer insights back to product, and developing scalable demo environments and technical documentation. Candidates should have 5+ years in Solutions Engineering or enterprise consulting in enterprise B2B SaaS, with strong domain expertise in SPM/PPM/resource management or enterprise agility, AI/data literacy, and deep knowledge of the Atlassian Cloud ecosystem. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits, professional development opportunities, travel and events, and a commitment to an inclusive, equal-opportunity workplace where employees can help shape the future of enterprise productivity software.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
The Innovation Architect is part of Miro’s Professional Services within the MOST program, a subscription-based enterprise offering that provides 240 hours per year for customers to design, implement, and scale collaborative work. The role serves as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current operating models, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap, including AI workflow advisory to move from ad hoc usage to intelligent systems. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with governance and lifecycle management, leading AI workflow advisory, facilitating executive and cross-functional workshops, driving adoption through change management, tracking outcomes, surfacing risks, and delivering reusable assets. Requirements include 6+ years in consulting/change management/PS for enterprise, experience leading discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or comparable platforms, hands-on AI workflow design, and the ability to present complex topics to non-technical audiences while collaborating across IT, Product, Design, Strategy, and PMO. Perks and culture include a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse team, and Miro’s mission to empower teams with an emphasis on belonging and inclusion, with location-specific benefits and an invitation to apply.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
The Innovation Architect is part of Miro's Professional Services MOST program, a subscription-based offering that gives enterprise clients 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration. The role serves as the strategic and architectural layer of a MOST engagement, running discovery, diagnosing current work patterns, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap, including AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (governance, access, naming, lifecycle), facilitating executive and cross-functional sessions, driving adoption with change management, monitoring outcomes, and contributing reusable delivery assets. Requirements include 6+ years in consulting/change management/Agile/PS for enterprises, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or similar tools, experience designing AI-powered workflows, and the ability to explain complex topics to non-technical audiences while coordinating IT, Product, Design, Strategy, and PMO priorities. The posting also notes Miro’s global benefits (equity, wellbeing, equipment allowance, L&D stipend) and highlights its diverse, inclusive culture, product mission, and a Recruitment Privacy Policy for applicant data.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
The Innovation Architect is part of Miro’s Professional Services MOST program, which gives enterprise customers 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration, and the role collaborates with CSMs, Technical Architects, and Engagement Managers on complex accounts. It functions as the strategic and architectural layer of MOST engagements, running discovery, diagnosing current operating practices, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap, including AI workflow advisory to create repeatable, intelligent workflows. Key duties include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management at scale), facilitating executive and cross-functional sessions, and driving adoption through change management and coaching. Requirements include 6+ years in consulting/change management/Agile transformation or professional services for enterprise, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance and enterprise-scale architecture, fluency in Miro or similar tools, and hands-on experience with AI-powered workflow optimization, plus the ability to simplify complex topics for non-technical audiences across IT, Product, Design, Strategy, and PMO. Benefits include a global package with equity, wellbeing, equipment allowance, and an L&D stipend, with location-specific variations; Miro emphasizes belonging, diversity, and inclusion and shares information about its mission and recruitment privacy policy.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
- The Innovation Architect sits in Miro's MOST program within Professional Services and collaborates with CSMs, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements for enterprise customers with 240 hours per year. - The role provides the strategic and architectural layer, running discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a year-long roadmap for how to use 240 hours, including AI workflow advisory. - Key responsibilities include owning the solution roadmap for a portfolio of MOST accounts, designing end-to-end Miro implementations (governance, access models, naming, lifecycle management), and facilitating executive and cross-functional workshops. - It also entails driving adoption through change management, tracking progress against outcomes, surfacing risks, and contributing reusable delivery assets to raise consistency and speed across PS engagements. - The role requires 6+ years in consulting/change management/Agile/professional services for enterprise clients, experience leading structured discovery with VP-level stakeholders, governance knowledge at scale, fluency in Miro or similar tools, AI workflow experience, and the ability to communicate complex topics to non-technical audiences while collaborating across IT, Product, Design, Strategy, and PMO.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
The Innovation Architect is a strategic/architectural lead within Miro's MOST program, responsible for turning enterprise goals into a structured 240-hour plan and designing the governance and collaboration infrastructure to support those goals. They own end-to-end Miro implementations, lead AI workflow advisory, and drive adoption through change management, executive workshops, and tracking outcomes across the subscription lifecycle. The role requires 6+ years in consulting or professional services, experience running discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or similar tools, and experience designing AI-powered workflows. They work across IT, Product, Design, Strategy, and PMO to deliver a sequenced plan, create reusable assets, and ensure delivery quality from day one. Miro emphasizes diversity and belonging, offers global benefits such as equity and an L&D stipend, and operates under a Recruitment Privacy Policy governing applicant data.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
- The Innovation Architect is a role within Miro's Professional Services MOST program, a subscription-based offering for enterprise customers that provides 240 hours per year to design, implement, and scale collaborative work. - The role acts as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a 240-hour roadmap, including AI workflow advisory. - You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations, lead AI-powered workflow optimization, facilitate executive workshops, drive adoption with change management, track outcomes, and develop reusable delivery assets. - Requirements include 6+ years in consulting or related fields, experience conducting structured discovery with VP-level stakeholders, enterprise-scale governance knowledge, fluency in Miro or comparable platforms, and the ability to simplify complex topics for non-technical audiences. - Benefits include equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, and location-specific details, with Miro emphasizing collaboration, inclusion, and a diverse, global team.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
- The Innovation Architect is part of Miro's Professional Services MOST program, providing 240 hours per enterprise year to help teams design, implement, and scale collaboration in Miro. - The role serves as the strategic and architectural layer, leading discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and mapping a 240-hour roadmap; it also leads AI workflow advisory to create intelligent, repeatable collaboration systems. - Responsibilities include owning solution roadmaps for a portfolio, architecting end-to-end Miro implementations (governance, access, naming, lifecycle) for large organizations, facilitating executive workshops, driving adoption through change management, tracking outcomes, surfacing risks, and building reusable assets. - Requirements include 6+ years in consulting/change management/PS for enterprise, experience with structured discovery at VP level, knowledge of collaboration governance, fluency in Miro or similar tools, hands-on AI-enabled workflow design, and the ability to simplify complex topics for non-technical audiences while coordinating across IT, Product, Design, Strategy, and PMO. - Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), champions a diverse, inclusive culture, notes location-specific benefits, and references a Recruitment Privacy Policy.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
- The Innovation Architect is a role within Miro's Professional Services MOST program, which provides enterprise customers 240 hours per year to work with Miro experts on design, implementation, and scaling of collaboration, alongside CSMs, Technical Architects, and Engagement Managers on complex accounts. - The role acts as the strategic and architectural layer of a MOST engagement, running discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap, including AI workflow advisory to create repeatable, intelligent processes. - Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with workspace governance and lifecycle management, facilitating executive sessions, driving adoption via change management, tracking progress against outcomes, and producing reusable assets for future engagements. - Requirements include 6+ years in consulting/change management/Agile transformation or enterprise PS, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance at scale, fluency in Miro or similar platforms, hands-on AI workflow design, and the ability to simplify governance for non-technical audiences while working across IT, Product, Design, Strategy, and PMO with conflicting priorities. - What's in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a diverse, collaborative environment; Miro emphasizes belonging and inclusion, with location-specific benefits and a Recruitment Privacy Policy for applicants.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
The Innovation Architect is part of Miro's Professional Services MOST program, which provides enterprise customers 240 hours per year for design, implementation, and scaling of collaboration, and acts as the strategic and architectural layer within a MOST engagement. They lead discovery, diagnose how teams currently work, design governance and collaboration infrastructure, and build a sequenced 240-hour roadmap aligned to business outcomes while owning AI workflow advisory to move from ad hoc usage to intelligent, repeatable systems. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, mapping operating models, designing end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management), leading AI workflow workstreams, facilitating executive workshops, driving adoption through change management, tracking progress against outcomes, and creating reusable delivery assets. Requirements include 6+ years in consulting, change management, Agile transformation, or professional services for enterprise, experience conducting structured discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or similar tools, hands-on AI workflow design, and the ability to present complex topics to non-technical audiences across IT, Product, Design, Strategy, and PMO. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend; Miro emphasizes diversity and inclusion, provides location-specific benefits, and is a global visual workspace platform serving 100M+ users and 250,000+ companies with a culture focused on collaboration.
Innovation Architect
Miro
Sydney
Australia
Not specified Unknown Customer Experience

Is remote?:

No
The Innovation Architect is part of Miro’s Professional Services within the MOST program, a subscription offering that gives enterprise clients 240 hours per year to work with Miro experts. They serve as the strategic and architectural layer of MOST engagements, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap plus AI workflow advisory. Responsibilities include owning solution roadmaps for a portfolio of MOST accounts, architecting end-to-end Miro implementations, facilitating executive and cross-functional workshops, driving adoption through change management, and tracking outcomes while surfacing risks. Requirements include 6+ years in consulting or professional services, experience with structured discovery at VP level, governance knowledge at enterprise scale, fluency in Miro or similar tools, hands-on AI workflow design, and the ability to simplify complex topics for non-technical audiences while coordinating across IT, Product, Design, Strategy, and PMO. Benefits include global perks (equity, wellbeing, equipment allowance, and a learning stipend) and a diverse, collaborative culture, with location-specific differences and the Recruitment Privacy Policy in effect.
Customer Success Manager - Australia
GitLab
Australia Not specified Unknown Customer Success

Is remote?:

No
Payroll Accounting Intern, 2026 Summer Australia
Atlassian
Sydney
Australia
Not specified Unknown Interns

Is remote?:

No
At Atlassian, employees can work from the office, from home, or a mix, giving them more control over family, personal goals, and other priorities. The company can hire people in any country where it has a legal entity, and more about how they work is available at go.atlassian.com/distributed. Atlassian's Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to set students up for a successful career. The role is located in the Australian Eastern Timezone, and applicants must be willing and able to work in that time zone; applications are open to Australian and New Zealand citizens and Australian permanent residents. The Payroll Analyst role, part of the Payroll Team, reports to the ANZ Payroll Operations Manager, and will assist with processing Australian payroll for 5000+ employees, produce reports, handle inquiries, support special projects, and maintain payroll procedures and SOX controls.
Senior Customer Success Architect - Australia
GitLab
Australia Not specified Unknown Customer Success

Is remote?:

No
Senior Solutions Architect - AI & Platforms SME
GitLab
Australia Not specified Unknown SA

Is remote?:

No
Senior Recruiter, Sales - APJ
GitLab
Australia Not specified Unknown Talent Acquisition

Is remote?:

No
Senior Director, Customer Experience Services
GitLab
Australia Not specified Unknown Customer Success

Is remote?:

No
Senior Backend Engineer, Gitlab Delivery: Runway (Platform Engineering)
GitLab
Australia Not specified Unknown Platforms Engineering

Is remote?:

No
CX, Staff Forward Deployed Engineer
GitLab
Australia Not specified Unknown Customer Experience

Is remote?:

No
Account Executive, Enterprise (Sydney or Melbourne, Australia)
Figma
Sydney
Australia
Not specified Unknown Sales

Is remote?:

No
APAC SMB New Logo Account Executive
Lucid Software
Melbourne
Australia
Not specified Full-time Tier 2 Sales

Is remote?:

No
APAC Corporate New Logo Account Executive
Lucid Software
Melbourne
Australia
Not specified Full-time Tier 2 Sales

Is remote?:

No
APAC Business Development Representative
Lucid Software
Melbourne
Australia
Not specified Full-time Tier 2 Sales

Is remote?:

No
HR Business Partner - Fixed Term Contract
Atlassian
Sydney
Australia
Not specified Unknown People

Is remote?:

No
- Atlassian offers flexible work options and hires in any country with a legal entity; this 12-month role is an HR Business Partner supporting the R&D organization, focused on Product & Design, and based in Australia with distributed teams across time zones. - You will partner with senior Product & Design leaders to translate business strategy into a clear people plan, diagnose organizational health, propose data-driven interventions, and advise on organizational design and workforce planning aligned to priorities. - You will lead performance and growth cycles, coach leaders to build high-performing teams with strong succession pipelines, and partner with Talent Acquisition on senior hiring and capability development using data to identify gaps and solutions. - You will provide pragmatic, risk-aware employee relations guidance under Australian law, coach managers, ensure fair policy application, and support compensation processes while maintaining data integrity and compliance. - You will lead or support change initiatives, collaborate with People CoEs to roll out global programs for R&D, use engagement data to drive action plans, and champion an inclusive, psychologically safe culture across Product & Design.
Senior SMB Account Executive
Zendesk
Melbourne
Australia
Not specified Full time Unknown

Is remote?:

No
Zendesk is hiring a Senior SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and strengthening relationships that align with customers’ goals. You’ll drive top-line revenue, nurture customer relationships for retention, and identify cross-sell opportunities while using data, adoption history, and customer intents to prospect and expand accounts. You’ll manage a robust Salesforce pipeline, provide accurate forecasts, lead competitive sales cycles, and collaborate with internal teams to optimize sales strategies and hit quarterly and annual targets. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering with a proven track record of exceeding targets, strong presentation and negotiation skills, proficiency in prospecting and territory planning, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office; Zendesk also emphasizes an inclusive culture, equal opportunity employment, diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.
AI Success Strategist, Customer Success
Zendesk
Melbourne
Australia
Not specified Full time Unknown

Is remote?:

No
Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.
Staff Software Engineer - Fullstack (AI Apps)
Zendesk
Melbourne
Australia
Not specified Full time Unknown

Is remote?:

No
The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.
Business Development Representative
Zendesk
Melbourne
Australia
Not specified Full time Unknown

Is remote?:

No
Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.