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deep insights into the Atlassian community

Deviniti is seeking a Senior Business/Systems Analyst to join their remote team, which consists of seven members, including business analysts, a solution architect, and a UX designer. The successful candidate will work on long-term projects in the leasing industry, focusing on creating custom mobile and web applications while collaborating with clients to identify business needs and develop solutions. Key responsibilities include gathering requirements, documenting project specifications, modeling business processes, and participating in pre-sales activities. Ideal candidates should have at least four years of experience in IT analysis, strong communication skills in English and Polish, and familiarity with tools like Jira and Confluence. Deviniti prioritizes employee well-being, skill development, and offers a flexible work environment, along with engagement in CSR initiatives.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment—whether in an office, at home, or a mix of both. The company is seeking an experienced contracts manager for its Commercial Legal team, primarily to support the Sales team and handle customer contract requests. This remote position focuses on the EMEA region, with hiring limited to specific European countries, including the UK, Poland, Netherlands, France, and Germany. The role involves reviewing contracts, providing guidance, handling contract administration from drafting to execution, and collaborating with various internal teams to improve legal processes. Additionally, the contracts manager will assist in developing educational materials for the Sales team regarding legal matters and templates.

Atlassian offers its employees the flexibility to work from home, the office, or a combination of both, promoting a balanced approach to personal and professional goals. The company hires globally, conducting interviews and onboarding virtually in line with its distributed-first philosophy. Roles involve collaborating with sales teams on Fortune 500 accounts, identifying customer needs, and aligning them with Atlassian's solutions. The position requires expertise in demonstrating the value of Atlassian products, leading tailored presentations, and addressing technical requirements during the sales process. Additionally, it emphasizes building strong partnerships with account executives and continuously refining product knowledge to enhance sales strategies.

Atlassian offers flexible work options for its employees, allowing them to choose between office work, remote work, or a hybrid model. The company conducts virtual interviews and onboarding to accommodate its distributed-first approach. The role of Enterprise Sales Development Representatives involves collaborating with Enterprise Account Executives to build a successful sales pipeline while ensuring a positive customer experience. Responsibilities include outbound prospecting, meeting quotas, and delivering value-driven messaging to address customer needs. This position requires proficiency in sales technology and a commitment to enhancing customer interactions.

SmartBear offers tools that empower developers with visibility for improving software releases, trusted by over 16 million professionals in leading organizations like Adobe and Microsoft. The company is seeking a Product Support Engineer for BugSnag, which supports over 5,000 engineering teams by processing over 1 billion crash reports daily. This role involves providing technical support, collaborating with development teams, and improving customer service insights. Candidates should have experience in software development, strong problem-solving skills, and a personable approach to customer interactions. SmartBear emphasizes career growth, inclusivity, and ethical practices while maintaining a commitment to social responsibility across its global offices.

SmartBear provides comprehensive visibility and tools that empower developers to enhance their software releases, with over 16 million users globally, including major companies like Adobe and Microsoft. They are seeking a Lead Full-Stack Engineer to lead the design and development of platform services that will support their entire product suite and ensure seamless integration across teams. The role requires technical leadership, high engineering standards, and collaboration with diverse teams to create scalable, interconnected applications. Candidates should have extensive experience in full-stack development, particularly with technologies like TypeScript, Java, Node.js, and AWS, along with skills in microservices and API design. SmartBear promotes a culture of inclusivity, professional growth, and corporate responsibility, and is recognized as a great place to work.

SmartBear provides tools that enhance visibility for developers, enabling continuous improvement in software releases, with popular products like TestComplete, Swagger, and ReadyAPI trusted by over 16 million users from major companies. The company is currently seeking a Full Stack Engineer to contribute to SwaggerHub, an integrated API development platform that facilitates collaboration across the API lifecycle. The role requires proficiency in technologies such as Java, React, and Docker, along with experience in building front-end applications and integrating with REST APIs. SmartBear emphasizes career growth, a culture that values diversity, and ethical corporate practices, aiming to promote positive impacts in communities. With offices worldwide and a commitment to inclusivity, SmartBear has received numerous industry awards for its innovation and workplace environment.

SmartBear is a company that provides essential tools for developers to enhance their software releases, with trusted products like TestComplete and Swagger utilized by over 16 million professionals in various organizations. They are currently seeking a Customer Success Engineer to engage with customers and facilitate the technical adoption of SmartBear products, focusing on API lifecycle and related methodologies. The role involves offering technical expertise, training, and guidance to ensure successful implementation and maintenance of SmartBear's technology according to each customer’s needs. Ideal candidates should possess a technical degree, experience in customer interaction and API development, and strong communication skills, along with a collaborative, solution-oriented mindset. The company emphasizes growth, inclusivity, and corporate social responsibility, aiming to improve the tech-driven world and celebrating the diverse backgrounds of its employees.

SmartBear is seeking a Customer Success Engineer to join their team, focusing on facilitating technical adoption of their tools among customers. This role involves engaging with clients to educate them on SmartBear products, advocating for customer needs, and gathering feedback to inform product development. Ideal candidates should possess strong technical skills, a customer-oriented mindset, and experience in technical implementations, particularly in development languages like JavaScript and Java. SmartBear promotes a supportive work culture that prioritizes employees' growth, diversity, and social responsibility, with several global offices and a commitment to ethical practices. The position requires excellent communication skills, engagement with cross-functional teams, and a proactive approach to enhancing customer experiences.

SmartBear provides tools that enhance developer visibility and improve each software release, with over 16 million users in various prominent organizations. The company is looking for a Cloud Engineering Manager to lead and support a Cloud/DevOps engineering team, particularly for their Platform Services, in Wroclaw, Poland. Candidates should have experience in managing cloud technologies and agile methodologies, with 3+ years of leadership in Cloud/DevOps roles. SmartBear emphasizes a supportive and inclusive work culture, offering opportunities for career growth and celebrating employee milestones. The organization's commitment to ethical practices and social responsibility is reflected in its diverse work environment and community involvement.

SmartBear provides tools such as TestComplete, Swagger, and ReadyAPI, which are used by over 16 million developers and major companies like Adobe and Microsoft to enhance software release quality. The role of Senior QA Engineer for ReadyAPI involves leading quality assurance efforts, developing testing strategies, and collaborating with cross-functional teams to ensure the product's reliability. Key responsibilities include mentoring junior engineers, improving testing processes, and writing acceptance criteria for requirements while utilizing a tech stack that includes JavaScript and RESTful services. SmartBear emphasizes employee growth, celebrates diversity, and maintains ethical corporate practices, while also offering benefits like flexible working conditions and birthday leave. With a global presence, SmartBear is committed to creating a positive impact in the tech community and has received numerous industry awards for its innovative approach.

SmartBear provides developers with tools to enhance software releases, with popular products like TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr trusted by over 16 million professionals globally. The Software Engineer (Backend) role involves developing scalable applications using Java and AWS, while enhancing Zephyr Scale's test management features integrated with Atlassian products. Candidates should possess at least three years of Java experience, an understanding of software testing, and familiarity with modern development practices. The company values career growth and recognizes individual contributions, fostering a supportive and diverse work environment. SmartBear is dedicated to ethical practices and social responsibility while maintaining a global presence with offices in multiple countries.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, which allows them to better balance personal and family responsibilities. The company is open to hiring talent from any country where it has a legal entity, and all interviews and onboarding processes are conducted virtually. Employees are expected to build and ship features daily within a collaborative and distributed team environment. Responsibilities include reviewing code for best practices, mentoring teammates, and ensuring high performance and visibility of backend services. The role also involves participating in Agile software development practices such as daily stand-ups and sprint planning.

Atlassian is seeking a Senior Principal Engineer for its Team Enterprise, who will report to the Head of Engineering for Enterprise Data Center Products. The role focuses on delivering software solutions for complex enterprise customers, directly influencing the work of over 300 engineers in the unit. Candidates will work on challenging projects related to security, compliance, architecture, and performance while inspiring others through hands-on engagement and technical mentorship. The position emphasizes collaboration across engineering teams, setting a vision for various missions, and fostering a culture of continuous improvement and engineering excellence. Additionally, the Senior Principal Engineer will stay updated on new technologies and advocate for Team Enterprise both internally and within the broader industry.

At Atlassian, employees have the flexibility to work from the office, from home, or a mix of both, promoting a work-life balance that supports personal and family priorities. The company is open to hiring globally, with virtual interviews and onboarding processes to accommodate its distributed-first approach, although the role in question requires candidates to be located in Poland. Atlassian is seeking a Principal Backend Software Engineer to work on projects that impact a large user base, contributing to the development of highly secure and compliant software. The ideal candidate should have over 10 years of software development experience, a deep understanding of web application architecture, and proficiency in various programming languages, emphasizing broad engineering skills over specific language expertise. Responsibilities of this role include guiding projects, mentoring junior team members, and contributing to technical documentation and code reviews.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a combination of both. The company is hiring a Solution Sales Manager in ITSM, focusing on driving revenue growth in the EMEA region, particularly from individuals in the United Kingdom or Poland. This role will involve leading and mentoring a team to achieve sales targets for Jira Service Management, while fostering a high-performance culture. The manager will also engage with large customers, collaborate with partners, and work with marketing teams to enhance sales strategies and expand Atlassian’s market presence. Atlassian aims to empower its customers in the modern digital economy and remains committed to revolutionizing the ITSM market through its JSM solution.

Atlassian is looking for a French Speaking Strategic Customer Success Manager

Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.

• Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About the Role:

We're looking for a Senior Engineering Manager to lead a team of 12-15 engineers. As a Senior Engineering Manager in the Cloud Transition team, you will help facilitate the seamless transition of customers from on-premises solutions to cloud-based platforms.

You will lead a team of engineers working on a new recently announced product which aims to simplify the process of understanding and managing large, complex Atlassian deployments across Datacenter and Cloud for our biggest enterprise customers. You will report directly to the Senior Engineering Manager based in the Netherlands. The role is 100% remote in Poland.

What You'll Do:

• Team Leadership: Manage a team of engineers focused on developing cloud transition solutions. You'll guide the team in building effective migration tools and processes.

• Interdisciplinary Collaboration: Work with product managers, designers, and architects to ensure projects align with team goals and deliver quality outcomes for our customers.

• Customer Focus: Develop solutions that address customer needs during their migration to cloud services, ensuring a smooth transition.

• Operational Improvement: Implement practices that enhance the reliability and efficiency of our cloud services, focusing on improving incident response and service deployment.

• Strategic Contribution: Participate in setting the strategic direction for the cloud transition team, aligning with broader organisational goals to lead cloud adoption.

• Mentorship and Development: Foster a supportive environment for your team, providing guidance and opportunities for professional growth.

Atlassian is looking for a French speaking Enterprise Customer Success Manager. We're able to hire eligible candidates for this role who are remotely based from Poland, the Netherlands, the United Kingdom, France, or Germany only.

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.

With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'.

• Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.

• Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Manage post-sales activity for your customers through relationship-building, product expertise and execution.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

We’re looking for a Solutions Engineering Manager who's passionate about leading a highly talented team of Solutions Engineers (SEs). Our SEs are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be leading an SE team as well as working directly with the enterprise sales team and channel partners to understand the needs of Atlassian’s customers. You’ll strategise on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineering Manager this may be your dream job. 

In this role, you will:

• Lead a Solutions Engineering team

• Motivate and coach your team

• Prioritise and drive key results

• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities

• Partner with sales management to align the SE team to sales goals

• Be a player/coach who works with your team on, and delivers deeply compelling presentations to customers and prospect

• Work with product management to advance Atlassian’s product line and provide customer feedback

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Sales Development Representatives partner with our Enterprise Account Executives to build a sales pipeline for our most complex customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for our largest customers

• Collaborate with our enterprise-level sales, marketing, partner and operations teams

• You are customer focused, organized and Successful at navigating objections through value-driven messaging

• Great at prospecting using value-driven messaging personalized to delight our customers using email, social, video and calling

• Build the pipeline in partnership with Enterprise Account Executives and Enterprise Marketing teams

• Develop in-depth understanding of customer's organization, business goals and challenges to better understand their needs; enhances service by seeking ways to add value to customer interactions/services.

• You love using sales technology and work inside SFDC, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Sales Development Representatives partner with our Enterprise Account Executives to build a sales pipeline for our most complex customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for our largest customers

• Collaborate with our enterprise-level sales, marketing, partner and operations teams

• You are customer focused, organized and Successful at navigating objections through value-driven messaging

• Great at prospecting using value-driven messaging personalized to delight our customers using email, social, video and calling

• Build the pipeline in partnership with Enterprise Account Executives and Enterprise Marketing teams

• Develop in-depth understanding of customer's organization, business goals and challenges to better understand their needs; enhances service by seeking ways to add value to customer interactions/services.

• You love using sales technology and work inside SFDC, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geo. This is a remote job.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the The Netherlands, Poland or The UK.

Your future team

Our Sales Development Representatives partner with our Account Executives to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations and Marketing teams. You will report to an Enterprise Development Sales Manager.

What you'll do

• Be accountable for outbound prospecting, quota carrying role, meeting conversion into pipeline

• Qualify business leads on all customers through proactive outreach and research

• Conduct cold calls, emails and others outreach strategies to engage with decision makers

• Collaborate with sales, marketing, partner and operations teams to develop lead generation strategies

• Navigate objections through value-driven messaging

• Articulate the value proposition of our products to our customers.

• Experience establishing communication and engagement with prospects

• Great at writing relevant emails that are personalized to delight our customers

• Build your pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams

• Work with Salesforce, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the The Netherlands, Poland or The UK.

Your future team

Our Sales Development Representatives partner with our Account Executives to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations and Marketing teams. You will report to an Enterprise Development Sales Manager.

What you'll do

• Be accountable for outbound prospecting, quota carrying role, meeting conversion into pipeline

• Qualify business leads on all customers through proactive outreach and research

• Conduct cold calls, emails and others outreach strategies to engage with decision makers

• Collaborate with sales, marketing, partner and operations teams to develop lead generation strategies

• Navigate objections through value-driven messaging

• Articulate the value proposition of our products to our customers.

• Experience establishing communication and engagement with prospects

• Great at writing relevant emails that are personalized to delight our customers

• Build your pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams

• Work with Salesforce, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. Atlassian Support Engineers work directly with our customers to help unlock the potential in teams around the globe by troubleshooting, debugging, and answering questions about our products to ensure that we always provide a best-in-class service.

You will lead customer-facing calls communicating progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

You will use internal technical expertise (peers, mentors, our knowledge base, community forums, and other internal tools) to provide the most effective solutions to customer issues and work with diverse global teams as part of an inclusive work environment according to the Atlassian values.

Responsibilities

• Solve complex customer technical issues through diagnosis, resolution, collaboration, and troubleshooting best practices.

• Maintain transparency with different teams and maintain updates on the case.

• Refer to internal databases or external resources to provide prompt and accurate resolution/feedback to customers.

• Contribute to case deflection programs, automation, and other digital self-help assets to improve customers' support experience. Experience handling high-visibility escalations.

• Understand customer issues and advocate for their needs with teams like Product Management or Software Engineering. Promote technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions).

Basic qualifications:

• 4+ years of experience in technical support, software services, and system administration for a large end-user community.

• 3+ years of experience working with Enterprise customers.

• Experience de-escalating problematic situations with customers, working with executive levels while handling tickets, and mentoring your team.

• Experience supporting customers over email, phone, and video calls.

Essential skills:

• Database skills, with the expertise to write and update SQL queries.

• Troubleshooting skills on Internet technologies like web-tech, email, networking, REST APIs

• Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis

• An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, TCP/IP, and identifying underlying network issues.

Good to have skills:

• Experience with Splunk, Experience understanding and supporting Java apps.

• Understanding of Identity terminologies (SSO, LDAP, Active Directory, Oauth).

• Familiarity with scripting languages (Shell/Python)

Competencies required

• Customer Focus

• Team and Collaborative Working

• Process re-engineering with a Solution Mindset

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. Atlassian Support Engineers work directly with our customers to help unlock the potential in teams around the globe by troubleshooting, debugging, and answering questions about our products to ensure that we always provide a best-in-class service.

You will lead customer-facing calls communicating progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

You will use internal technical expertise (peers, mentors, our knowledge base, community forums, and other internal tools) to provide the most effective solutions to customer issues and work with diverse global teams as part of an inclusive work environment according to the Atlassian values.

Responsibilities

• Solve complex customer technical issues through diagnosis, resolution, collaboration, and troubleshooting best practices.

• Maintain transparency with different teams and maintain updates on the case.

• Refer to internal databases or external resources to provide prompt and accurate resolution/feedback to customers.

• Contribute to case deflection programs, automation, and other digital self-help assets to improve customers' support experience. Experience handling high-visibility escalations.

• Understand customer issues and advocate for their needs with teams like Product Management or Software Engineering. Promote technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions).

Basic qualifications:

• 4+ years of experience in technical support, software services, and system administration for a large end-user community.

• 3+ years of experience working with Enterprise customers.

• Experience de-escalating problematic situations with customers, working with executive levels while handling tickets, and mentoring your team.

• Experience supporting customers over email, phone, and video calls.

Essential skills:

• Database skills, with the expertise to write and update SQL queries.

• Troubleshooting skills on Internet technologies like web-tech, email, networking, REST APIs

• Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis

• An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, TCP/IP, and identifying underlying network issues.

Good to have skills:

• Experience with Splunk, Experience understanding and supporting Java apps.

• Understanding of Identity terminologies (SSO, LDAP, Active Directory, Oauth).

• Familiarity with scripting languages (Shell/Python)

Competencies required

• Customer Focus

• Team and Collaborative Working

• Process re-engineering with a Solution Mindset

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

This job is available remotely in Poland and the UK.

What you'll do

• Mentor a set of select growth partners, helping them transform and scaling their business around the Atlassian business model

• Grow subscription sales and run a pipeline of sales opportunities sourced through existing and new growth partners

• Work alongside our Sales team, developing account plans and leading C-level strategic conversations with partners and customers

• Ensure partner engagement on campaigns and marketing activities

• Work together with an awesome team of Partner Managers

• Report to the Team Manager, EMEA Growth Markets

Responsibilities:

• Manage and develop existing Solution Partners in Central and Eastern Europe (CEE) and Middle East, Turkey and Africa (META) regions;

• Identify, recruit, and activate other larger partners and local systems integrators in CEE and META regions;

• Develop and execute strategic plans to drive business growth and partnerships;

• Build and maintain strong relationships with key stakeholders in the ecosystem;

• Collaborate with cross-functional teams to ensure successful integration and implementation of solutions;

• Analyze market trends and competitor activities to identify expansion opportunities;

• Drive revenue growth through effective sales strategies and negotiations;

• Provide regular reports and updates on progress and performance metrics.

Requirements:

• Experience: Minimum of 5 years in partner management, business development, or sales within the IT industry.

• Knowledge: Strong understanding of SaaS implementation and technology solutions.

• Communication: Excellent verbal and written communication skills in English (any other Slavic or Arabic language is a plus)

• Analytical Skills: Ability to analyze data and market trends to make informed business decisions.

• Team Player: Proven track record of working collaboratively with cross-functional teams.

• Travel: Willingness to travel within CEE and META as needed.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom, Poland, or Amsterdam.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship to F-1/OPT, J-1/TN, or H-1B student graduates at this time.

Please note: At this time, this role is only open to entry level candidates with less than a year of professional experience (this does not include internships/co-ops).

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom, Poland, or Amsterdam.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship to F-1/OPT, J-1/TN, or H-1B student graduates at this time.

Please note: At this time, this role is only open to entry level candidates with less than a year of professional experience (this does not include internships/co-ops).

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom or Poland.

Your future team

Our Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. You will report to an Sales Development Manager.

Not eligible for Visa sponsorship. Unfortunately, we do not offer work visa sponsorship at this time.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics.

• Successful at navigating objections through value-driven messaging.

• Great at writing relevant emails and video prospecting to drive value for our customers.

• Build the pipeline in partnership with Sales and Success Account Teams.

• We work inside SFDC, Gong, Outreach and LinkedIn Navigator.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Overview:

The Scheduling Analyst role primarily focuses on efficiently creating and managing schedules between our intake channels (Jira Service Desk, Chat, Phone & Slack). This position requires a comprehensive understanding of volume trends, staff availability, and the ability to balance operational needs with employee preferences. The Scheduling Analyst collaborates closely with management to forecast volumes, participates in and leads global synchronization meetings, and ensures the right staffing balance between intake channels.

Responsibilities and Duties:

• Schedule Creation and Management: Develop and maintain accurate schedules in the Calabrio WFM System for Customer Advocates (CA) agents to align with projected volumes. This includes publishing monthly schedules and modifying existing ones to respond to operational changes and needs.

• Time-Off Management: Process and manage time-off requests to maintain operational efficiency without negatively impacting service levels. Balance employee satisfaction with the organization's needs.

• Reporting: Generate reports on schedule adherence, staff availability, volume forecasts, and other essential metrics. Use these reports to inform scheduling decisions and operational improvements.

• Communication: Act as the primary point of contact for all scheduling-related inquiries from Customer Advocate (CA) agents. Ensure timely and clear communication of any schedule changes.

• Compliance: Adhere to company policies, labor laws, and, if applicable, union agreements in all scheduling practices.

• Collaboration and Global Coordination: Work closely with management, training departments, and international teams to ensure cohesive scheduling, training, and operational strategies across all regions. Participate in global synchronization meetings to align with international operations and ensure consistent service levels worldwide.

• Projects: Actively leading initiatives to enhance processes, driving efficiency and optimizing workflow through innovative improvement projects.

Qualifications:

• Experience in Contact Center scheduling or workforce management is highly desirable.

• Proficiency in workforce management software Calabrio.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Flexibility to occasionally work various shifts, including evenings, weekends, and holidays, and to adjust work hours to accommodate global synchronization meetings across AMER and APAC hours.

• Detail-oriented with the capability to work efficiently in a fast-paced environment.

Working Conditions:

• The position provides a chance to work standard 9-5 hours from Monday to Friday. Nevertheless, flexibility in working hours is necessary during Global syncs that occur outside the regular 9-5 working hours.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Advise and coach managers on navigating complex employment issues across our EMEA region.

• Work with managers to address and manage complicated performance management scenarios across our EMEA region.

• Lead workplace investigations into high-risk concerns and employee grievances. Partner with managers to resolve issues.

• Use data to identify employee relations trends and contribute to preventative training, systems and processes.

• Contribute to and also lead Employment Relations projects.

• Provide guidance and support to Employment Relations Partners across our Global Employment Relations team.