Zendesk Copenhagen is hiring a Frontend Engineer for the Knowledge team to build AI-powered knowledge management features using React and TypeScript to enhance the Help Center. The role involves developing and maintaining frontend features in a service-oriented architecture, collaborating with ML scientists and product teams to add AI capabilities, and ensuring usability, accessibility, and performance through agile delivery. Requirements include 3+ years of frontend experience with React/JavaScript/TypeScript, strong knowledge of software design and system architecture, experience with agile workflows and CI/CD, and familiarity with backend tech (Ruby on Rails, Node.js) and REST/GraphQL, with AI frontend experience a plus. Preferred qualifications include a CS degree, experience with event-driven architectures, content management systems, cloud deployment (Docker, Kubernetes, AWS), and observability tools, plus prior AI/LLM frontend work. The role offers a hybrid work setup with part-time onsite in Copenhagen, emphasizes an inclusive culture and equal opportunity, notes potential AI screening in the hiring process, and provides accommodations if needed.
