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Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success team and is seeking empathetic, customer-focused individuals for the role of Strategic Customer Success Manager. This position involves ensuring customers maximize their investment in Miro by aligning the platform with their business workflows, maintaining strong relationships, and acting as their advocate within the company. Responsibilities include managing a portfolio of 10-15 strategic customers, enhancing product adoption, and collaborating with Account Managers to identify additional opportunities. Candidates should have over five years of customer-facing experience, a background in SaaS, and a consultative approach to problem-solving. Miro offers competitive benefits, a supportive work environment, and emphasizes diversity and inclusion in its corporate culture.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success team and is looking for empathetic individuals to fill the role of Strategic Customer Success Manager. This position is focused on ensuring customers derive maximum value from Miro's platform by aligning its capabilities with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, facilitating onboarding, and working closely with Account Managers to explore additional license opportunities. Candidates should have over five years of experience in customer-facing roles, particularly in SaaS environments, and possess a strong understanding of client management and strategic problem solving. Miro promotes a collaborative culture and values diversity, aiming to empower teams to innovate and create significantly through their visual workspace.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and seeks empathetic individuals for the role of Strategic Customer Success Manager, responsible for ensuring customers derive value from the Miro platform. The role involves managing a portfolio of 10-15 strategic customers, building relationships, and assisting them in achieving their visual collaboration goals. Candidates should have over five years of experience in customer-facing positions, with a strong background in SaaS environments and the ability to engage with various customers effectively. Miro offers a competitive equity package and benefits, including a well-being allowance, insurance coverage, and learning opportunities. The company values collaboration and inclusivity, aiming to create a diverse work environment where employees can thrive and contribute to innovative solutions.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and seeks customer-centric individuals to fill the role of Strategic Customer Success Manager. This position involves ensuring customers derive value from Miro’s platform by aligning its features with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 clients, enhancing product adoption, and collaborating with Account Managers to identify additional opportunities. Ideal candidates should have over five years of experience in customer-facing roles, particularly within a SaaS environment, and demonstrate a track record in strategic problem solving and client management. Miro values diversity and collaboration, offering a supportive environment for employees, along with competitive benefits to promote wellbeing and professional growth.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and is seeking customer-centric individuals for the role of Strategic Customer Success Manager. This position involves helping customers derive value from Miro's platform by aligning its functionalities with their business needs, maintaining relationships, and advocating for client interests. Key responsibilities include managing a portfolio of 10-15 strategic customers, maximizing retention, onboarding new users, and collaborating with account managers to identify additional opportunities. Candidates should have over five years of customer-facing experience, preferably in a SaaS environment, and be comfortable working with various stakeholders and teams. Miro emphasizes a collaborative and inclusive work culture, aiming to empower diverse teams to innovate and achieve their goals.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success team and seeks empathetic individuals to fill the role of Strategic Customer Success Manager, responsible for helping customers leverage Miro's platform to achieve their visual collaboration goals. This position involves managing a portfolio of 10-15 strategic customers, maximizing retention, onboarding new teams, and ensuring product adoption. Candidates should have over five years of experience in customer-facing roles, a knack for problem-solving, and a background in SaaS environments. Miro offers an equity package, wellbeing benefits, and support for learning and development. The company emphasizes diversity, inclusion, and collaboration, aiming to foster an innovative environment and empower teams to achieve significant accomplishments.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and seeking empathetic individuals to fill the role of Strategic Customer Success Manager. This position focuses on helping customers maximize the value of their investment in Miro by aligning the platform's features with their business workflows. Responsibilities include managing a portfolio of 10-15 strategic customers, building relationships, conducting executive reviews, and ensuring product adoption. Candidates need at least 5 years of experience in customer-facing roles, preferably within a SaaS environment, and should be motivated by helping customers achieve their goals. Miro emphasizes diversity and inclusion, fostering a collaborative culture to empower teams and create innovative solutions.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and seeks empathetic individuals to fill the role of Strategic Customer Success Manager. This position involves managing a portfolio of 10-15 strategic customers, ensuring they gain maximum value from Miro's platform by linking it to their business workflows and fostering relationships with key stakeholders. Candidates should have at least five years of customer-facing experience, particularly in a SaaS environment, and possess strong problem-solving and client management skills. Miro promotes a collaborative and inclusive culture, encouraging employees to dream big and work hard while providing benefits such as a competitive equity package and continuous learning opportunities. The company aims to empower diverse teams to innovate and create impactful solutions for its global user base.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and is seeking empathetic individuals to fill the role of Strategic Customer Success Manager, responsible for helping customers derive value from the Miro platform. The role involves managing a portfolio of 10-15 strategic customers, nurturing stakeholder relationships, and aligning Miro’s capabilities with customers' business workflows. Candidates should have over five years of experience in customer-facing roles, particularly in a SaaS environment, with skills in problem-solving, client management, and product knowledge. Miro offers competitive benefits, including equity packages, health allowance, and professional development opportunities. The company is committed to diversity and inclusion, striving to create a collaborative environment that values varied perspectives and backgrounds.
Strategic Customer Success Manager
Miro
Tokyo , Japan Not specified Unknown - - -

Category:

Customer Success

Is remote?:

No
Miro is expanding its Customer Success organization and seeks empathetic individuals for the role of Strategic Customer Success Manager, responsible for helping customers derive value from their investment in Miro. This position involves managing a portfolio of 10-15 strategic customers, nurturing relationships, and ensuring product adoption and maximum value from the platform. The successful candidate will need over five years of customer-facing experience, particularly in SaaS environments, along with problem-solving and project delivery skills. Miro offers competitive benefits, including equity packages, learning allowances, and various insurance options, while promoting a collaborative and diverse workplace culture. The company values innovation and aims to empower teams to create impactful solutions in a supportive environment.
Renewals Representative
Zendesk
Tokyo , Japan Not specified Full time - - -

Category:

Unknown

Is remote?:

Yes
Zendesk is seeking individuals to join their Customer Success - Renewals team, emphasizing a desire to help existing customers succeed without the pressure of unrealistic targets. The role involves managing account renewals, identifying growth opportunities, and providing excellent customer experiences, while also engaging with high-level executives for contract negotiations. Candidates are expected to have over two years of relevant experience and should possess a positive, self-starter attitude along with strong communication and numeracy skills. Zendesk promotes a supportive work environment with opportunities for career development and values innovation in their fast-growing company. The organization embraces a hybrid work model, allowing for both in-office and remote work, and is committed to diversity, equity, and inclusion in its hiring practices.
Senior Manager, SMB Sales - Japan
Zendesk
Tokyo , Japan Not specified Full time - - -

Category:

Unknown

Is remote?:

No
Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.
Commercial Account Executive
Zendesk
Tokyo , Japan Not specified Full time - - -

Category:

Unknown

Is remote?:

No
Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.
SMB Account Executive
Zendesk
Tokyo , Japan Not specified Full time - - -

Category:

Unknown

Is remote?:

No
Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.