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Miro is expanding its Customer Success organization and is seeking empathetic individuals for the role of Strategic Customer Success Manager. This position focuses on helping customers maximize the value of their investment in Miro's platform by aligning it with their business workflows and nurturing key stakeholder relationships. The role involves managing a portfolio of 10-15 strategic customers, ensuring product adoption, and collaborating with Account Managers on additional licensing opportunities. Candidates should have over five years of experience in customer-facing roles, particularly within a SaaS environment, and possess a proactive, customer-centric approach. Miro emphasizes diversity and inclusion in its workforce and aims to foster a collaborative and supportive environment for its employees.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing customer experience by partnering with Enterprise-licensed customers to promote collaboration and innovation. As a Scaled Customer Success Manager, the individual will create and implement scalable strategies that utilize automation tools and data insights to ensure customer success. This role emphasizes proactive engagement and requires developing digital touchpoints while managing customer interactions across critical milestones. Candidates should have at least five years of relevant experience, a strong analytical mindset, and familiarity with customer success tools. Miro is committed to fostering an inclusive and diverse work environment, encouraging collaboration among its global workforce to empower teams to innovate effectively.

Miro is expanding its Customer Success team and searching for empathetic, customer-centered professionals to join as Strategic Customer Success Managers. The role focuses on ensuring customers gain value from Miro’s platform by aligning its capabilities with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, driving product adoption and retention, and collaborating closely with Account Managers to explore additional opportunities. Ideal candidates should have over five years of experience in customer-facing roles, a background in SaaS, and a passion for helping customers achieve their goals. Miro promotes a collaborative, inclusive environment and offers competitive benefits, including equity packages, learning allowances, and well-being support.

The Scaled Customer Success Management (CSM) team at Miro is dedicated to enhancing the customer experience by partnering with Enterprise-licensed customers to drive retention and expansion. As a Scaled Customer Success Manager, the role entails designing and implementing scalable customer success strategies using automation tools and data insights, moving towards a proactive engagement model. Key responsibilities include managing digital touchpoints, using data analytics to prioritize accounts, and advocating for customer needs internally. Candidates should possess a minimum of five years in customer success or related roles, be comfortable with tools like Gainsight and Salesforce, and have strong analytical skills. Miro fosters a collaborative and innovative work environment, emphasizing diversity and inclusivity within its team.

Miro is expanding its Customer Success team and seeks empathetic, customer-oriented individuals to take on the role of a Strategic Customer Success Manager. This position focuses on helping customers derive value from Miro’s platform by aligning it with their business workflows and nurturing key stakeholder relationships. The successful candidate will manage a portfolio of 10-15 strategic customers, ensuring product adoption, facilitating onboarding, and maximizing customer retention metrics. Applicants should have over five years of experience in customer-facing roles, particularly within SaaS environments, and possess a proactive and creative approach to customer engagement. Miro offers a competitive compensation package and emphasizes a culture of diversity, collaboration, and continuous improvement among its 1,600 employees globally.

The Scaled Customer Success Management (CSM) team at Miro is dedicated to partnering with Enterprise customers, focusing on retention and innovation. As a Scaled Customer Success Manager, the role involves developing scalable engagement strategies using automation and data analytics while fostering proactive customer relationships. The position requires a minimum of 5 years of relevant experience and emphasizes the importance of designing efficient customer engagement programs. Miro offers a collaborative work environment with various benefits, including a competitive equity package and opportunities for professional development. The company values diversity and inclusion, aiming to create a supportive atmosphere where employees can thrive and contribute to the innovation of its platform.

Miro is expanding its Customer Success team, seeking empathetic individuals to serve as Strategic Customer Success Managers, whose main responsibility is to ensure customers derive value from Miro's platform. The role involves managing a portfolio of 10-15 strategic customers, building relationships, developing success plans, and acting as the customer's voice within the company. Candidates should have over five years of customer-facing experience, a passion for helping customers meet their goals, and familiarity with SaaS environments. Miro offers competitive benefits, including a wellbeing allowance, professional development opportunities, and supports a diverse and collaborative work culture. The company, founded in 2011, aims to empower teams to innovate through visual collaboration and values inclusivity within its workforce.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing the experience of Enterprise-licensed customers by fostering collaboration and innovation, thereby driving retention and expansion. As a Scaled Customer Success Manager, the role involves creating scalable customer success strategies through automation and data insights, shifting from traditional support to proactive engagement. Key responsibilities include managing digital touchpoints, partnering with customers at critical milestones, and using data analytics to prioritize accounts. Candidates should have at least five years of relevant experience, be familiar with customer success tools, and possess a proactive and analytical mindset. Miro emphasizes diversity, collaboration, and continuous improvement in its work culture, seeking individuals who resonate with its mission to empower teams in creating innovative solutions.

Miro is expanding its Customer Success team and seeks empathetic individuals for the role of Strategic Customer Success Manager, who will help customers derive value from the Miro platform. The position involves managing a portfolio of 10-15 strategic clients, nurturing relationships, and ensuring product adoption to maximize customer retention. The role requires proven experience in customer-facing positions, creativity, and a background in SaaS environments. Miro emphasizes collaboration and inclusivity, seeking team members who dream big and work hard in a supportive and innovative environment. Employees are offered various benefits, including a competitive equity package, wellness support, and professional development allowances.

The Scaled Customer Success Management (CSM) team at Miro is part of the Customer Experience division, working closely with Enterprise-licensed customers to enhance collaboration and innovation, which in turn drives retention and growth. The role of a Scaled Customer Success Manager involves developing scalable strategies that utilize automation and data insights, moving towards a proactive engagement model. Key responsibilities include managing engagement strategies, improving digital touchpoints, and using analytics to prioritize customer accounts for intervention. Candidates need a minimum of five years in customer-facing roles, experience with tools like Gainsight and Salesforce, and a creative, proactive approach to building customer relationships. Miro emphasizes a culture of collaboration, diversity, and continuous improvement, aiming to empower teams to innovate and create impactful solutions for a wide range of users.

Miro is expanding its Customer Success organization and is seeking empathetic individuals to join their team as Strategic Customer Success Managers. These managers will be responsible for helping customers maximize the value of their investment in Miro by ensuring platform capabilities align with their business workflows. The role involves managing a portfolio of 10-15 strategic customers, promoting product adoption, and fostering relationships with key stakeholders. Ideal candidates will have over five years of customer-facing experience, particularly in a SaaS environment, and possess a passion for supporting customer success. Miro emphasizes collaboration and diversity within its workforce, providing various benefits to enhance employee well-being and professional development.

The Scaled Customer Success Management (CSM) team at Miro is focused on enhancing customer experience by collaborating with Enterprise-licensed customers for retention and expansion. As a Scaled Customer Success Manager, you will develop and implement scalable strategies using automation tools and data insights, moving beyond traditional support to proactive engagement with a diverse range of customers. The role involves creating effective playbooks and ensuring high levels of customer activation and engagement throughout their subscription. Required qualifications include at least five years of experience in a customer-facing role, knowledge of CS tools, and strong analytical skills. Miro promotes a collaborative and inclusive environment, emphasizing diversity while providing benefits like competitive equity, learning allowances, and well-being support.

Miro is expanding its Customer Success team and seeks empathetic individuals to enhance customer value from the platform. The role of a Strategic Customer Success Manager involves managing a portfolio of 10-15 strategic customers, ensuring customers maximize their investment and achieve their collaboration objectives. Key responsibilities include building relationships, developing joint success plans, onboarding new customers, and collaborating with Account Managers for additional opportunities. The ideal candidate should have over 5 years of experience in customer-facing roles, a background in SaaS, and a proactive approach to understanding customer needs. Miro promotes a collaborative and inclusive environment, emphasizing diversity in its workforce and striving for continuous personal and professional growth.

The Scaled Customer Success Management (CSM) team at Miro plays a crucial role in enhancing the experience of Enterprise-licensed customers through collaboration and innovation, aiming for high retention and expansion. The position of Scaled Customer Success Manager involves creating and executing scalable customer success strategies, emphasizing a proactive engagement model and the use of automation tools to drive customer activation and engagement. Key responsibilities include managing digital touchpoints, utilizing data analytics for account prioritization, and advocating for customer feedback to improve Miro's offerings. Candidates should have a minimum of five years of experience in customer-facing roles, particularly in SaaS environments, and possess strong analytical skills and a proactive mindset. Miro promotes a collaborative and diverse work culture, providing various benefits and emphasizing the importance of inclusivity in achieving its mission of empowering teams to create the next big thing.

Miro is expanding its Customer Success team and seeks individuals who are empathetic and customer-focused, specifically for the role of a Strategic Customer Success Manager. This position is central to helping customers maximize the value of their investments in Miro by aligning the platform's features with their business workflows and maintaining strong stakeholder relationships. Responsibilities include managing a portfolio of 10-15 strategic customers, driving product adoption, and collaborating with Account Managers for additional opportunities. Candidates should have at least five years of experience in customer-facing roles, particularly in a SaaS environment, and possess a proactive, creative approach to understanding customer needs. Miro emphasizes a culture of collaboration and diversity, aiming to create an inclusive environment where all employees feel valued and can contribute to innovation.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing the customer experience for Enterprise-licensed clients, combining their diverse skills to drive retention and expansion. The Scaled Customer Success Manager role entails designing and executing scalable success strategies utilizing automation and data insights, fostering a proactive engagement model. Responsibilities include managing digital touchpoints, partnering with customers at key milestones, analyzing data to prioritize accounts, and providing thought leadership to optimize customer value. Candidates should have at least five years of experience in customer-facing roles, a strong analytical background, and familiarity with relevant tools like Gainsight and Salesforce. Miro promotes a collaborative and inclusive culture, reflecting its commitment to diversity while empowering teams to innovate and excel.

Miro is expanding its Customer Success team and is seeking empathetic, customer-focused individuals to join as Strategic Customer Success Managers. The primary role involves helping customers derive value from Miro’s platform by aligning it with their business workflows and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, ensuring product adoption, and collaborating with Account Managers to identify additional opportunities. Candidates should have over five years of experience in customer-facing roles, a background in SaaS environments, and a passion for helping customers achieve their goals. Miro offers competitive benefits and emphasizes a diverse and inclusive work environment, aiming to empower teams to innovate collaboratively.

The Scaled Customer Success Management (CSM) team at Miro is part of the broader Customer Experience department, which includes Renewals, Customer Education, and Support. As a Scaled Customer Success Manager, one will develop and implement customer success strategies that utilize automation, segmentation, and data analytics to engage with enterprise clients effectively. Key responsibilities include improving digital touchpoints for onboarding, adoption, and growth, alongside proactively managing account health and customer engagement. Candidates should have at least five years of experience in customer-facing roles, particularly within SaaS environments, and demonstrate expertise in designing scalable engagement programs. Miro emphasizes diversity and inclusion in its workplace culture, aiming to foster a collaborative environment where every team member can thrive.

Miro is expanding its Customer Success team and is seeking empathetic individuals to become Strategic Customer Success Managers, focusing on helping customers derive value from their investment in the Miro platform. In this role, you'll manage a portfolio of 10-15 strategic customers, build relationships, and develop joint success plans while acting as the voice of the customer within the organization. Essential qualifications include over five years of experience in customer-facing roles, a knack for creativity, and a background in SaaS environments. Miro offers a competitive compensation package and various benefits, including wellbeing support, learning allowances, and reimbursement for health checks. The company emphasizes collaboration and diversity, striving to create an inclusive environment where team members can thrive and contribute to innovative projects.

The Scaled Customer Success Management (CSM) team at Miro is part of the Customer Experience division, working to enhance customer collaboration and innovation for Enterprise-licensed clients. As a Scaled Customer Success Manager, the role involves developing scalable engagement strategies using automation and data analytics, focusing on proactive customer support rather than traditional models. Key responsibilities include managing digital engagement tools, facilitating customer onboarding, and advocating for customer needs within the company. Candidates should have at least five years of relevant experience, an analytical mindset, and a creative approach to relationship-building. Miro emphasizes a collaborative and inclusive culture, aiming to empower diverse teams while offering various benefits such as a competitive equity package and professional development opportunities.

The Platform Architect (PA) for Zendesk AI is tasked with managing the technical, solution-oriented, and competitive elements of customer engagement through the AI platform. This role requires a blend of sales acumen and technical expertise, with a focus on communicating the business value of the software to high-level executives. The PA will collaborate with various teams including Sales, Marketing, and Product Management to bridge the gap between the Zendesk Account Team and prospects, while delivering product demonstrations and supporting customer trials. Candidates are expected to have significant experience with enterprise software solutions and a deep understanding of customer service software, along with proficient communication skills in both Japanese and English. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.