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Atlassian supports flexible work arrangements and hires in any country with a legal entity, with this role being remote and located in the UK or Poland to coordinate with the team. The EDO Manager, Mid Market EMEA is a people management position within revenue operations reporting to the Sr. EDO Manager, EMEA, leading Enterprise Deal Managers for high-touch enterprise deals. They are responsible for guiding the quote-to-cash process across all Atlassian products, ensuring efficient deal execution and effective deal structures for customers and partners. The role includes providing strategic deal advisory to sales, finance, and legal, mentoring junior analysts, and leading cross-functional projects to improve deal operations and commercial outcomes. It also involves operationalizing new products and pricing changes, ensuring client-facing documents comply with GDPR, revenue recognition, and SOX, and collaborating with product management and revenue operations teams.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. - Senior Support Engineers provide advanced enterprise product support, including migrations from On-prem/Data Center to Atlassian Cloud, and handle technical support for cloud products through multiple channels. - They troubleshoot, perform root-cause analysis, escalate per SOP, act as the point person for escalations, and create or update knowledge articles and SOPs while reviewing cases to identify trends and drive improvements. - The role requires strong Japanese and English skills to support customers in Japan, with collaboration across teams, occasional weekend shifts, and participation in release readiness activities. - They engage with cross-functional teams (Customer Success, Sales, Engineering), advocate for customer needs, ramp quickly on new technologies, and support migrations from On-prem to Cloud.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where it has a legal entity. The Senior Support Engineer role provides advanced enterprise support and product expertise for customers migrating from On-premise/Data Center to Atlassian Cloud or needing help with cloud products, including Japanese-language support for customers in Japan. Responsibilities include owning and solving technical issues, collaborating across teams, performing root-cause analysis, following SOPs for timely escalations, and supporting customers via tickets, phone, and screen sharing. The role also involves identifying trends through case reviews, creating and maintaining knowledge content and best practices, ramping up on new technologies, driving continuous improvement with diverse teams, and occasional weekend shifts. Candidates should be senior engineers fluent in Japanese and English, capable of guiding migrations with cross-functional teams (Customer Success, Sales, Engineering) and participating in release readiness for customer migrations.