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Atlassian offers flexible work locations—office, home, or hybrid—and hires in any country where it has a legal entity to support employees' personal priorities. The Solutions Engineering Team combines pre-sales, consulting, and engineering expertise and partners with Enterprise Sales and Channel Partners to understand customer needs, guide enterprise sales cycles, and provide value-based demos and Proofs of Value. In this role, you will conduct thorough customer discovery to identify challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion. You will deliver tailored demonstrations and develop proof-of-concept environments, lead interactive workshops, stay updated on Atlassian’s roadmap, certifications, and sales processes, and collaborate with internal teams to align with customer objectives. You will build awareness of competitors, experiment with innovative pre-sales approaches, and be fluent in French and English.

Atlassian offers flexible work locations (office, home, or hybrid), but the role requires being located in France. Atlassian serves over 300,000 customers worldwide and aims to unleash the potential of every team through software, driving customer impact and revenue growth. The company emphasizes its value of “play as a team,” supporting each other, celebrating wins, and sharing knowledge, with employees working with Atlassian rather than for it. They’re leading responsible AI integration into cloud products to migrate customers to the cloud while building trust through cost transparency, faster collaboration, and better business outcomes. The role involves shaping and executing a sales strategy for key high-value customers, including developing named account and territory plans, understanding client goals, coordinating with internal teams, leading negotiations, staying informed on market trends, and providing performance updates with travel and industry events.

Atlassian offers flexible work options—office, remote, or hybrid—and hires globally where it has a legal entity, supporting diverse personal priorities. The role includes Executive Engagement & Trusted Advisor work, building trusted relationships with C-suite and senior executives to position Atlassian as a strategic partner in their digital and AI transformation journeys. Outcome-Driven Success focuses on accelerating product adoption and delivering measurable business outcomes across global teams, with value realization and expansion as targets. Strategic Success Planning and Complex Program Leadership involve creating and executing Customer Success Plans, guiding complex implementations with multiple partners, and advising on AI and emerging technologies, including usage-based pricing. Risk mitigation, Voice of the Customer, and Cross-Functional Collaboration ensure proactive issue resolution, internal advocacy for customers, and close alignment across sales, product, support, and advisory services to maximize value.

Atlassian aims to help customers compete and win in the digital economy, building a multi-billion-dollar software business with 300,000+ paying customers, hundreds of partners, and millions of users, all within a culture open to collaboration and focused on customer success. The Strategic Solution Sales team creates and executes sales strategies to drive adoption of the Service Collection (ESM/ITSM/Customer Service Management) among its largest customers. The Strategic Solution Sales Executive serves as a customer champion, feeds insights back to product and engineering, and owns a defined territory in Southern Europe. In this role, you will own end-to-end territory planning, build multi-quarter sales strategies, lead the Service Management sales motion, shape positioning for large enterprises, and lead Service Management-only deals within multi-product conversations leveraging the Atlassian platform. You’ll drive pipeline from the ground up by designing campaigns, engaging executive stakeholders, orchestrating cross-functional resources (AEs, partners, Marketing, Product), and building relationships with senior decision-makers through value-based conversations tied to business outcomes.

The Senior Platform Architect at Zendesk will serve as an elite technical strategist for large enterprise customers, designing next-generation AI-powered solutions on the Zendesk Resolution Platform and advising the enterprise sales team to exceed bookings, expansion, and retention targets. Responsibilities include executive-level advisory to communicate complex architecture and AI business value to C-suite and directors, and driving ARR and pipeline by leading discovery, scoping, and managing complex POCs for expansion and cross-sell. In AI & Platform Architecture, the role covers Autonomous Service Deployment using Zendesk Agent Builder and Action Builder to create multi-step agentic workflows aimed at reaching 80% automated resolution, and designing modern integrations to external AI platforms and enterprise apps via MCP Server, APIs, and iPaaS with scalable patterns. Knowledge & Memory Engineering involves leveraging Context Graph and Knowledge Graph connectors to integrate unstructured enterprise data sources without migration; leadership of the Road to 80% methodology, SME on Zendesk security and scalability, Copilot implementations, and collaboration with Product to influence the AI roadmap. Required qualifications include 8–10+ years in enterprise solutions architecture or consulting, AI/LLM experience, advanced API/integration skills, cloud and iPaaS experience, security/compliance knowledge, and frontend basics; desirable qualifications include enterprise software implementations, advanced analytics, modern frontend frameworks, AI tooling, and prior enterprise SaaS presales or solutions architecture experience; Zendesk emphasizes hybrid work, DEI commitments, and accommodations for applicants with disabilities.