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Zendesk is looking for a detail-oriented Manager of IT Quality Assurance with extensive experience in quality assurance methodologies, focusing on production control and environment change management. The role involves developing a quality center of excellence, overseeing testing strategies, guiding automated testing development, and driving quality process improvements while collaborating with cross-functional teams. Candidates should have a Bachelor's degree, 8+ years of relevant experience, and proficiency in programming languages and automation tools. Strong analytical, communication, leadership, and mentorship skills are essential, along with an adaptability to new technologies and processes. The position is hybrid, requiring partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Engineer to join its Agent Workspace Messaging team, focused on enhancing customer support experiences through innovative messaging technology. This hybrid role involves working on a next-generation messaging platform, collaborating with various teams, and supporting the development and scalability of the backend systems. Candidates should have over four years of experience with web technologies, a strong understanding of data structures, and a background in distributed systems. The role also emphasizes mentoring junior engineers and fostering effective communication across teams. Zendesk values diversity and encourages applicants from various backgrounds while requiring potential employees to be located in Maharashtra or Karnataka.

Zendesk is seeking a Senior Software Engineer in Pune to work on their Real-time Reporting and Analytics pipeline. The ideal candidate should have over four years of experience in high-scale data processing applications, particularly in a SaaS environment, and must be proficient in real-time data processing technologies such as Kafka and AWS. Responsibilities include solving complex technical problems, taking ownership of projects, mentoring junior team members, and optimizing system performance. The position requires strong communication skills, the ability to work collaboratively across time zones, and proficiency in Java, Docker, and Kubernetes. Zendesk promotes a hybrid work environment and values diversity and inclusion within their workforce.

Zendesk is seeking a Software Engineer for their Growth and Monetization team, who possesses strong expertise in backend languages such as Ruby or Java and experience with the Rails Framework. Key responsibilities include collaborating with product managers, following Zendesk's design standards, promoting high-quality code, participating in code reviews, and contributing throughout the software development lifecycle. Candidates should have 2-4 years of experience with object-oriented programming, knowledge of databases like MySQL or DynamoDB, and familiarity with CI/CD practices, API design, and distributed systems. The role requires excellent communication skills and a customer-first approach, with a preference for a team-oriented attitude in an agile environment. Bonus skills include experience with JavaScript and AWS, and the position is available to candidates located in Karnataka or Maharashtra, featuring a hybrid work schedule.

Zendesk is seeking a Senior Software Engineer for its Core Services Packaging and Consumption team, focusing on enhancing the purchasing and usage reporting experience. The role involves collaborating with product management and engineers, ensuring code quality, and adhering to best practices while participating in all phases of the software development lifecycle. Candidates should have over four years of experience in Ruby, three years in JavaScript and React, and familiarity with various tools and databases, as well as a customer-first mindset. Bonus skills include experience with SaaS products and the AWS stack. The position allows for a hybrid work arrangement, combining in-office collaboration with remote flexibility, and Zendesk promotes a diverse and inclusive work environment.

Zendesk is seeking a Software Engineer for its Online Business team, focusing on enhancing the purchasing experience through frontend development using JavaScript and TypeScript, primarily with React.js. Responsibilities include collaborating with product managers, adhering to Zendesk standards, championing best coding practices, participating in code reviews, and contributing to the entire software development lifecycle. Candidates should possess 2-4 years of experience in frontend development, familiarity with various technical concepts, and a collaborative mindset in an agile setting. Bonus skills include experience with log aggregation tools, object-oriented languages, databases, AWS stack, and CI/CD tools. The position allows for hybrid work arrangements in Karnataka or Maharashtra, while Zendesk is committed to diversity and inclusion in its workplace.

Zendesk is looking for a Software Engineer to join their Engineering Productivity team in Pune, APAC, where the focus is on improving engineering processes and tools. The team collaborates with internal development teams to create user-friendly tools that facilitate the building, testing, and delivery of reliable products. Daily responsibilities include developing software solutions, participating in code reviews, troubleshooting technical issues, and staying updated on emerging technologies. Candidates should have at least 3 years of relevant experience, a solid understanding of DevOps practices, and proficiency in languages like Python, with knowledge of Jenkins, Cloud Architecture, and modern devops tools such as Docker and Kubernetes. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Workplace Experience Coordinator to enhance workplace environments and boost employee engagement in their Pune, India office. This role involves implementing innovative initiatives, supporting operational excellence, and fostering collaboration and inclusivity, while reporting to the Workplace Experience Manager. Key responsibilities include managing the ticketing system, ensuring a positive office experience, coordinating with vendors, and overseeing cleanliness and safety protocols. Candidates should possess a diploma in a related field and have 2-4 years of experience in office coordination or event management, along with strong organizational and problem-solving skills. Zendesk values diversity and inclusion, offering a hybrid work model that blends in-office collaboration with remote flexibility.

Zendesk is seeking a Senior Staff Software Engineer to contribute to the development of innovative Employee Service products, focusing on enhancing the self-service onboarding experience. The role involves defining technical foundations, leading system design, and improving existing architectures to ensure a scalable and efficient user experience. The ideal candidate will have extensive experience with Ruby on Rails and various frontend frameworks, along with skills in API design, event-driven architectures, and mentoring team members. Responsibilities include collaborating with cross-functional teams, participating in code reviews, and delivering high-quality software solutions while maintaining engineering standards. The position offers a hybrid work culture, emphasizing flexibility and professional growth through mentorship and leadership opportunities.

Zendesk is seeking a Global Security & Safety Intelligence & Response Coordinator for its Pune office, responsible for gathering intelligence, monitoring threats, and responding to incidents to protect employees and assets. This entry-level role is an opportunity for individuals interested in a career in security within a collaborative team across the Asia Pacific region. The ideal candidate should possess strong interpersonal, communication, and problem-solving skills, along with a proactive mindset and a commitment to learning and development. Preferred qualifications include experience in security operations, intelligence analysis, and familiarity with security systems, along with a relevant bachelor's degree. Applicants must be based in Maharashtra or willing to relocate and work in Pune, and Zendesk emphasizes an inclusive work environment.

The Technical Lead will be responsible for the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other financial systems. Key responsibilities include leading cross-functional teams, driving end-to-end automation of subscription management, and architecting integrations between various platforms. Qualifications for the role require a Bachelor’s degree and 5+ years of relevant experience, particularly with Zuora and Salesforce CPQ, along with strong technical skills in APIs and integration platforms. The position is hybrid, allowing for a mix of in-office and remote work, with specific attendance guidelines determined by the hiring manager. Zendesk emphasizes a commitment to diversity, equity, and inclusion in the workplace, welcoming applicants regardless of their background or personal characteristics.

The Systems and Technology Administrator role at Zendesk involves managing technology for access control, CCTV, and related systems, while supporting various internal stakeholders and reports to the Systems and Technology Lead. Responsibilities include troubleshooting system issues, maintaining records, assisting with security equipment layout for new projects, and collaborating with Workplace Experience and IT teams. Candidates should possess 2-4 years of experience in physical security systems, basic networking knowledge, and strong communication skills, with preferred qualifications including certifications in specific systems and prior technician experience. The position is hybrid, requiring some in-office attendance while allowing flexibility for remote work. Zendesk emphasizes a commitment to diversity, equity, and inclusion in its hiring practices.

Zendesk seeks a Compliance Manager/Program Manager to oversee the development and maintenance of its compliance program in India, ensuring adherence to local regulations and global standards. This role, based in Pune, involves serving as the primary compliance representative, coordinating across various departments, and fostering a culture of integrity within the organization. Key responsibilities include leading compliance initiatives, facilitating investigations, and monitoring local compliance risks while actively engaging with Indian regulators. Candidates should have a relevant degree, significant experience in compliance or regulatory affairs, strong analytical skills, and the ability to manage multiple projects. Zendesk promotes a hybrid working model, emphasizing collaboration and flexibility, while also prioritizing diversity and inclusion in its hiring processes.

Zendesk is hiring a Software Engineer to join the Chat Platform team, which focuses on enhancing customer experiences for major clients while fostering innovation. The team operates with autonomy, leveraging collaboration among designers, engineers, and product managers. Candidates should be hands-on technologists with expertise in web programming languages, familiarity with Kubernetes, and a background in enterprise software development. Daily responsibilities include working on the chat platform's backend, ensuring its scalability and security, and contributing to best practices within Zendesk. The company promotes a positive work culture, offers flexible working arrangements and various perks, and emphasizes diversity and inclusion in the workplace.

Zendesk is looking for a seasoned Software Engineer to join its Apps & Extensibility team, requiring relocation to Pune and a hybrid work model of three days in the office. Candidates should have at least three years of software development experience, particularly with Ruby on Rails and React, along with strong skills in JavaScript, TypeScript, and cloud technology. The role involves producing high-quality reusable code, contributing to solution designs, and collaborating with various teams throughout the software lifecycle. Zendesk emphasizes a fulfilling and inclusive culture, offering a flexible work environment to foster connection and collaboration. The company is committed to diversity and equal opportunity, ensuring hiring practices are inclusive of all backgrounds and abilities.

Zendesk is looking for a skilled software engineer to enhance customer experiences through their innovative products, which support over 170,000 global brands. The position is hybrid, requiring three days of in-office work in Pune, India, and emphasizes collaboration within a diverse, high-performing team. Candidates should have at least six years of commercial software experience, with strong knowledge of frontend development using JavaScript and React, as well as backend skills in Typescript, NodeJS, Java, or Golang. The role involves designing and implementing customer-facing software, ensuring quality delivery, and mentoring others in the team. Individuals will have an opportunity to contribute to the establishment of Zendesk's new Product Development Center of Excellence, shaping its culture and success.

The Payroll Analyst – APAC role at Zendesk involves managing end-to-end payroll processing and compliance for employees across several Asia-Pacific countries, including the Philippines, Singapore, Japan, and India. The responsibilities include ensuring timely payroll execution, maintaining compliance with local labor laws and tax regulations, and coordinating with various teams for payroll-related inputs. The ideal candidate should have at least five years of multi-country payroll experience, proficiency in payroll systems like Workday, CloudPay, and ADP, and strong knowledge of local payroll legislation. The position emphasizes process improvement, stakeholder support, and maintaining accurate payroll records. Additionally, Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Frontend Senior Software Engineer to enhance and develop applications for its App Marketplace, playing a key role in delivering exceptional service to users. The ideal candidate should have over six years of software engineering experience, including four years of expertise in JavaScript/TypeScript and React, as well as strong problem-solving and communication skills. Daily responsibilities include driving innovation, mentoring team members, contributing to software development processes, and maintaining clear technical documentation. The position is part of Zendesk's new Product Development Center of Excellence in Pune, which offers a hybrid work model requiring three days in the office and presents opportunities to shape the company's culture and processes. Zendesk values diversity and provides equal employment opportunities while ensuring reasonable accommodations are available for individuals with disabilities.

Zendesk is seeking a Senior Business Systems Analyst to optimize Slack Enterprise Grid and other collaboration tools to enhance productivity across their organization. The role involves leading strategy development, improving workflows, managing change initiatives, and ensuring compliance with data and security policies, while collaborating with IT and security teams. Key responsibilities include developing governance frameworks, facilitating user adoption, analyzing tool usage, and defining key performance indicators (KPIs) to measure the impact of collaboration tools. The candidate should have over six years of relevant experience, particularly with Slack, project management software, and software license management, alongside strong analytical, communication, and collaboration skills. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion in its hiring process.

The company is looking for an experienced Staff Engineer to join their Apps & Extensibility team based in Pune, in a hybrid role that requires three days of on-site work. Candidates should have at least seven years of software development experience, particularly with Ruby on Rails, JavaScript, TypeScript, and cloud technologies. The role involves producing high-quality code, leading technical designs, mentoring team members, and collaborating with various stakeholders across the software development lifecycle. The organization prioritizes best engineering practices and aims to ensure customer satisfaction while fostering a diverse and inclusive work environment. Additionally, Zendesk supports flexibility in work arrangements and aims to create a fulfilling experience for its employees.

Zendesk is hiring an experienced software engineer for a hybrid role focused on frontend development, specifically for their Agent Workspace product. The ideal candidate should have extensive knowledge of JavaScript, TypeScript, React, and experience in building scalable frontend features. This role emphasizes collaboration with diverse teams, mentorship, and maintaining high standards in code quality and performance. Candidates must be based in Karnataka or Maharashtra and should be willing to relocate to Pune for this position. Zendesk fosters an inclusive workplace and offers flexibility in remote work arrangements while prioritizing team connection and collaboration.

Zendesk is seeking an experienced Senior Data Engineer for a hybrid role based in Pune, requiring three days of on-site work. The position involves collaborating on data products, developing Data Warehouse Solutions in BigQuery/Snowflake, and employing technologies like dbt, Airflow, and Terraform. Candidates should possess over five years of experience in data engineering, data modeling, SQL, and cloud databases, along with proficiency in programming languages such as Python. Key responsibilities include implementing enterprise data solutions, optimizing data processes, and ensuring data accuracy while collaborating with various stakeholders. Zendesk emphasizes diversity and inclusion in its hiring practices and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager to lead its Cyber Defense Fusion Center operations, focusing on implementing a follow-the-sun model for cyber defense in the APAC region. This leadership role involves enhancing security posture, ensuring effective incident response across time zones, and collaborating with diverse teams to integrate security throughout the development lifecycle. Candidates should have over 10 years of experience in cybersecurity management and expertise in cloud security solutions, alongside strong leadership and communication skills. The position is hybrid, requiring three days on-site in Pune and includes relocation for eligible candidates. As part of Zendesk's early-stage Product Development Center of Excellence in Pune, this role provides a unique opportunity to shape the culture and success of the center.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining the Zendesk Data Platform. The role involves designing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have 4+ years of data engineering experience, proficiency with cloud databases like Snowflake, and familiarity with programming in Python. Collaboration with team members to enhance data pipelines and resolve production issues is crucial, alongside ensuring data accuracy and governance. The position is hybrid, requiring in-office attendance part of the week in Karnataka or Maharashtra, and Zendesk values diversity and inclusion in its hiring practices.

The job description outlines a role within Zendesk's centralized quality and reliability team focused on supporting engineering in product development, testing, and launching. Key responsibilities include designing and executing testing strategies, performing both manual and automated testing, and maintaining testing documentation and automated test frameworks. Candidates should have over four years of experience with testing enterprise SaaS products, fluency in scripting languages, and familiarity with various testing frameworks and CI/CD tools. The role is hybrid, requiring some in-office work in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to collaboration and inclusivity. Zendesk is an equal opportunity employer and actively promotes diversity in the workplace.

Zendesk is seeking a Staff Software Engineer to join their Agent Workspace Messaging team, focusing on enhancing customer support experiences through advanced messaging technology. The role involves leading development initiatives, collaborating with cross-functional teams, and solving complex architectural challenges within large-scale distributed systems that handle millions of conversations daily. Candidates should have over eight years of experience in software engineering, proficiency in major programming languages, and a solid background in building distributed systems, particularly in a SaaS environment. The position is hybrid, requiring three days of in-office work in Pune, and emphasizes the importance of mentoring other engineers and contributing to a strong engineering culture. Zendesk promotes diversity, equity, and inclusion within the workplace and encourages applicants from various backgrounds.

Zendesk's Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience by making it more consistent and intuitive. The role involves solving complex problems independently and collaboratively, maintaining the team's frameworks and tools, and developing architectural improvements. Candidates should have over six years of frontend software development experience, with expertise in JavaScript, React, and various related technologies. This hybrid position requires three days of in-office work in Pune and emphasizes mentorship, collaboration, and adapting to rapid changes. Zendesk values diversity and inclusion, offering flexible work arrangements while ensuring commitment to delivering stable and reliable software solutions.

Zendesk aims to enhance the customer experience with its products, serving over 170,000 global brands. The organization is seeking a hybrid role, requiring three days in the office and relocation to Pune, where candidates will work on high-scale, data-intensive integrations alongside a diverse global engineering team. Responsibilities include designing and implementing customer-facing software, ensuring long-term solution viability, managing time effectively, and mentoring junior engineers. The ideal candidate should have at least 8 years of software engineering experience, particularly in frontend development with JavaScript/TypeScript and experience with integrations in popular SaaS product environments. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its hiring practices and work culture.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics team, working in a collaborative Agile environment on the software development lifecycle. The role involves crafting curated data products, developing data warehouse solutions primarily in BigQuery/Snowflake, and utilizing technologies like dbt and Airflow. Daily responsibilities include collaborating with team members to design data models, implementing data warehouses, optimizing data processes, and building analytics solutions for various business domains. Candidates should have at least 5 years of experience in data engineering, data architecture, and SQL, with proficiency in integrating third-party SaaS applications and ensuring data quality. The position offers a hybrid work arrangement, requires physical presence in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is hiring for a hybrid role that requires three days a week in the office in Pune, focusing on enhancing customer experience through their global engineering team. The role involves supporting engineering teams through the entire QA lifecycle, including designing and executing testing strategies, performing both manual and automated testing, and documenting bugs and testing processes. Ideal candidates should have over four years of experience with enterprise SaaS products, be proficient in scripting languages like JavaScript or Python, and be familiar with testing frameworks such as Selenium and CI/CD tools like Jenkins. Strong communication and collaboration skills are essential due to the global nature of the team, as well as an understanding of cultural sensitivities. Zendesk emphasizes diversity and inclusion in its hiring practices and accommodates individuals with disabilities as needed.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team, focusing on enhancing productivity and efficiency through innovative software solutions. The responsibilities of this role include designing and implementing standard solutions, conducting quality assurance testing, participating in Agile Scrum practices, and exploring AI-driven innovations. Candidates should have over five years of experience in backend or integration engineering, strong proficiency in Java, and skills in API design and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD pipelines, and cloud-based technologies, alongside a collaborative and communicative approach. This position offers a hybrid work experience, requiring some in-office presence while promoting flexibility and inclusivity in the workplace.

Zendesk is seeking a Senior Software Engineer to join its Product Security team, which focuses on creating tools to detect and prevent vulnerabilities in their software. The role includes automating security processes, integrating security tools into CI/CD pipelines, and collaborating with engineering teams to enhance security understanding. Candidates should have experience in backend or full-stack development, knowledge of web application development (preferably in Ruby), and strong communication skills. Ideal applicants are team-oriented and have experience with agile processes, while familiarity with application security and AWS is a plus. Zendesk promotes a hybrid work environment and encourages career development while maintaining a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Business Systems Analyst for a hybrid role that requires three days of on-site work in Pune. The successful candidate will collaborate with the Go-To-Market Operations and Professional Services teams, overseeing major projects on the Salesforce platform and related SaaS systems. Key responsibilities include gathering requirements, managing project portfolios, and ensuring proper testing prior to deployment. Applicants should have a Bachelor’s degree, 2-4 years of Salesforce experience, and relevant certifications, with strong communication skills and data manipulation proficiency. Desired qualifications include experience with SaaS models, Zuora Billing, and tools like Jira or Copado.

Zendesk is seeking a Senior Software Engineer - Backend to join the Core Services Packaging and Consumption team, focusing on enhancing feature adoption for customers. The role requires strong proficiency in backend languages like Scala or Java, with experience in Rails Framework being an advantage. Key responsibilities include collaborating with product management and engineers, ensuring code quality, participating in code reviews, and contributing to service design. Candidates should have over four years of experience in object-oriented languages, familiarity with databases, and a customer-first mindset, along with various technical skills including CI/CD and API design. Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Engineer experienced in Kubernetes, AWS, and programming languages like GoLang and Ruby to enhance its platform infrastructure. The role involves automating deployment and management processes, contributing to open-source projects, and maintaining infrastructure pipelines, while ensuring system reliability and security. Candidates should have either a Master’s degree with some experience or a Bachelor’s degree with at least three years in a relevant role, along with moderate experience in Kubernetes and AWS services. A hybrid work model is adopted, requiring attendance at the local office part of the week, and Zendesk emphasizes diversity and inclusion in its hiring practices. Interested individuals must reside in Karnataka or Maharashtra to be considered for this position.

Zendesk is seeking an experienced software engineer for a hybrid role that requires three days of in-office work in Pune. The ideal candidate should be skilled in JavaScript and comfortable with frontend technologies, while also having knowledge of backend architecture. The position involves designing and maintaining reactive microservices and APIs, and collaborating with various teams to enhance user experiences. Candidates should have 4 to 6 years of professional experience in software development, specifically in backend development, and familiarity with modern software practices such as CI/CD and API design. Zendesk emphasizes inclusivity and diversity in the workplace and requires potential hires to be located in Karnataka or Maharashtra.

Zendesk is seeking a candidate for a hybrid role that combines remote and on-site work, requiring three days in the office in Pune, India. The role involves working within a high-performing team to develop high-scale, data-intensive integrations for their SaaS products, utilizing technologies such as Golang and JavaScript, with a focus on quality and effective communication. Candidates should have at least two years of software engineering experience, including proficiency in Golang and frontend development with React. The position also involves building integrations with popular SaaS platforms and requires familiarity with various technologies used in Zendesk's tech stack, such as AWS and Kubernetes. Zendesk promotes a diverse and inclusive workplace and is committed to providing reasonable accommodations for individuals with disabilities.