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Atlassian is on a mission to unleash the potential of every team and is investing deeply in Generative AI to pioneer advanced modeling and rapid innovations that accelerate how teams work, discover, and create. They’re seeking a Principal Machine Learning Engineer (P60) to join the GenAI Products & Innovation Forge in Singapore—a hands-on technical leadership role focused on turning state-of-the-art GenAI techniques into high-impact enterprise innovations. Atlassian supports flexible work arrangements and can hire in any country where it has a legal entity. Key duties include advancing GenAI products with knowledge design, building knowledge-grounded LLMs, embeddings, and multimodal modeling; exploring fine-tuning, post-training, and retrieval-augmented strategies; and prototyping rapid POCs with evaluation methods for groundedness and hallucination detection. You’ll provide technical leadership as the anchor of a small tiger team, mentor engineers, influence retrievers, rankers, and serving infrastructure, collaborate with product and platform teams to scale prototypes, shape the Forge roadmap, and champion responsible AI and data quality.

- Atlassian is seeking a passionate Solutions Engineer to join its APAC Solutions Engineering team, focusing on its largest South East Asian customers. - The role involves acting as a trusted advisor to major clients and helping them realize their full potential with Atlassian, while contributing to the broader GTM strategy. - Atlassian highlights its core values, including Open Company, No BS; Build with Heart and Balance; Don’t #@!% the Customer; Play, as a Team; and Be the Change You Seek. - The team’s values emphasize excellence, teamwork over individuals, intentional positivity, owning your domain, being a technical leader, advocating for Atlassian, empathizing with customers, lifelong learning, and driving business outcomes. - If you’re ready to join, apply today and connect with the Recruitment team.

Zendesk is leveraging AI to transform customer experience and is hiring a regional commercial leader to drive growth across Asia and India, shaping the pipeline and converting AI interest into bookings. You’ll design and execute an inbound/outbound go-to-market strategy, prioritize accounts by AI readiness and value, and guide deal progression with Account Executives. You’ll pioneer an AI-native sales motion, coach teams to articulate the ROI of automation, and unify Marketing, Partnerships, and Sales Operations around a single strategy, while building the xDR-to-AE talent engine and an AE Accelerator Program with a 100% promotion rate. The role requires proven leadership of outbound or B2B SaaS teams, strategic and operational agility, cross-functional influence, a coaching mindset, and curiosity about AI. Zendesk offers autonomy, growth, and a diverse, inclusive, hybrid workplace, with equal opportunity and accommodations for applicants, and notes that AI may be used to screen applications.

Zendesk is seeking a pure hunting sales role in Asia focused on SMB/EMC, responsible for identifying, uncovering, and qualifying opportunities to drive a significant sales pipeline while coordinating with sales, product, marketing, and other internal stakeholders. Responsibilities include engaging with prospects to understand business pain points, generating high-value pipeline through strategic and targeted prospecting, developing target lists with the sales team, and managing the pipeline to deliver excellent customer experience. Ideal candidates have at least 2 years of sales experience in SMB/EMC (preferably Southeast Asia), a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferred. The role offers a hybrid work arrangement with part of the week on-site, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, provides accommodations for applicants with disabilities or disabled veterans, and may use AI screening in the hiring process; accommodations requests can be emailed to peopleandplaces@zendesk.com.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, as it accelerates growth in the service management market with Jira Service Management. Atlassian is seeking a Sr. Partner Solutions Architect to help grow channel partners focused on service management, leveraging pre-sales to post-sales consulting and architecture skills to enable and support those partners. The role sits in an established Partner Solutions Acceleration team aimed at helping Solution Partners build an enterprise-focused JSM service business and professional services. You will collaborate with Partner & Alliance teams, partner managers, Marketing, Sales, and Product; develop enablement strategies, collateral (ESM solutions, blueprints, reference architectures), and support partners through the deal cycle from sourcing to post-sales. You will also develop account strategies to drive JSM within the partner ecosystem, contribute to product feedback and roadmap opportunities, deliver technical enablement workshops, and participate in thought leadership and events.

Zendesk is hiring a visionary Regional Vice President of Sales Engineering in Singapore who will report to the SVP of Global Presales and lead a world-class team to evangelize AI-driven CX to C-suite executives. The role will partner with regional sales leadership to penetrate new enterprise markets and architect the pre-sales blueprint required to land large, complex accounts. You will drive technical win and adoption rates by establishing rigorous pre-sales frameworks, PoC/pilot standards, and custom demo strategies that boost win rates and accelerate post-sale value realization. Qualifications include 8+ years managing pre-sales/sales engineering teams (including multi-tier leadership) in enterprise SaaS, deep CX domain expertise, strong enterprise architecture and cloud/AI knowledge, and proven public speaking with the ability to translate technical concepts into business outcomes. Zendesk offers autonomy to shape GTM strategy, a hybrid, inclusive culture, commitment to equal opportunity and diversity, accommodations for applicants, and notes that AI-based screening may be used per policy.

The role is an AI Success Strategist at Zendesk, responsible for leading end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, and shaping a long-term AI vision with executive partnerships to start initiatives strongly and scale them. You’ll own multi-year AI roadmaps, coordinate cross-functional delivery across Product, Services, Sales, and Partners, serve as the design authority for deployments, and maintain mutual AI roadmaps with ongoing adoption and value realization. Performance is measured by high customer satisfaction, increased automated resolution usage, improved retention, renewals, and revenue growth, with a focus on data-driven adoption metrics and measurable outcomes. Requirements include 10+ years in Customer Success/Experience, 2+ years in AI-related work, enterprise SaaS/GTM experience, strong analytics for churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong program management with cross-functional influence; AI domain expertise is a plus. The role is hybrid, with in-office expectations, and Zendesk emphasizes fairness, inclusion, and the use of AI screening in the hiring process.

Zendesk is seeking a seasoned Sales Leader to run Commercial and Enterprise sales for the Greater China region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the RVP, Asia Sales. The role entails leading and mentoring the GCR teams, developing go-to-market strategies for Enterprise and Commercial segments, building trusted relationships with senior stakeholders, collaborating with marketing, product, customer success and channel partners, and owning pipeline management, forecasting, and deal progression with a data-driven approach using Salesforce. You will hire, develop, and retain top sales talent, navigate the GCR market with cultural sensitivity and regulatory compliance, and serve as the voice of the customer to inform product and service improvements. Requirements include 12+ years in Commercial/Enterprise sales with a sustained quota achievement, Mandarin fluency (Cantonese a plus), leadership of China-to-Global CX/CRM/AI market teams, proven revenue growth in complex environments, and strong analytical and stakeholder-influencing skills plus experience with direct and channel sales. Zendesk emphasizes hybrid work, global diversity and inclusion, and equal opportunity employment; it may use AI in screening, and provides accommodations for applicants with disabilities upon request.

Zendesk is hiring a Forward Deployed Engineer (FDE) for its Technical Presales team to act as a hybrid software engineer and strategic consultant who designs, builds, and delivers production-grade AI solutions for strategic customers, driving measurable ROI. You’ll lead end-to-end delivery of AI agent and LLM-powered solutions, build integrations and data pipelines, surface signals into Zendesk workflows, troubleshoot blockers, and partner with Sales engineering and Product to map systems and reduce deployment friction. Basic qualifications include 5+ years of production software engineering, proficiency in Python and JavaScript/TypeScript, experience deploying or integrating LLM-based solutions, and cloud/container experience with travel up to 50%. Preferred qualifications include prior FDE or Professional Services experience delivering enterprise AI deployments, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk APIs, and a background in observability, data governance, and security/compliance. Zendesk emphasizes its mission, hybrid work model, and commitment to fairness and accommodations, noting that AI may screen applications and providing a contact (peopleandplaces@zendesk.com) for accommodation requests.

Zendesk is seeking a Senior SMB Account Executive in the Greater China region to drive top-line revenue by acquiring new customers, growing existing accounts, and aligning Zendesk solutions with customers’ goals to deliver human-centered service. You’ll build and nurture relationships, pursue cross-sell opportunities, and lead competitive sales cycles using data insights, customer intents, and adoption history to prospect and close deals of varying sizes. You’ll maintain a robust pipeline, accurately track deals in Salesforce, provide weekly to quarterly forecasts, and collaborate cross-functionally to optimize sales strategies and exceed revenue and KPI targets. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales experience with a proven track record, bilingual fluency in English and Mandarin (Cantonese a plus), and strong prospecting, negotiation, and relationship management skills; familiarity with Salesforce and Clari and experience with territory planning are expected. The role is hybrid, requiring in-office presence part of the week at a Zendesk office with some remote work, and Zendesk commits to fairness, diversity, inclusion, and accommodations, including potential AI screening in the hiring process.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.