Category:
Product Support
Figma is expanding its team to enhance support for its enterprise customers, as part of its mission to make design accessible to everyone. The role of Enterprise Support Specialist involves collaborating with the Enterprise Support Manager to improve customer experiences for Figma's top clients, requiring fluency in both Korean and English. Candidates should possess at least two years of experience in a technical support environment, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. The position includes diagnosing customer issues, guiding organizations through complex configurations, and advocating for product enhancements based on customer feedback. Figma values diversity and is committed to equal opportunity employment, providing accommodations for applicants with disabilities.
