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Zendesk is hiring a Senior Data Engineer for the Foundation Insights team to drive analytics, enablement, and data-driven decision-making across global engineering and product teams, focusing on operational data such as productivity, reliability, AI adoption, and infrastructure excellence. You will design, build, test, and maintain highly scalable data pipelines and analytical data models, create dimensional models with dbt in Snowflake, develop ETL pipelines and Airflow DAGs, and build self-service data products including Django dashboards and MCP servers for AI-powered data exploration. You will develop data models to track platform adoption, AI tool usage, and ROI, optimize performance through query optimization and caching, implement data quality tests and monitoring, and integrate data from APIs and third-party tools into Snowflake for analytics and AI enrichment. Basic qualifications include 3-5+ years of data engineering experience, proficiency in Python and SQL, hands-on dbt experience, and cloud data warehouses, with preferred qualifications such as Airflow, Terraform, Django/Flask, LLM/AI integration, API ingestion, data observability tools, and familiarity with engineering productivity metrics and CI/CD. Zendesk is an equal opportunity employer with a hybrid work model, and the company notes that AI or automated decision systems may screen applications, while offering accommodations for disabilities and maintaining commitments to fairness, diversity, and inclusion.

Zendesk is seeking a Product Led Growth Sales Specialist to engage customers primarily through chat and email, handle inbound inquiries, and close deals quickly in a frictionless sales process while collaborating with traditional sales. The role focuses on expanding within existing customers by leveraging AI, acquiring new logos, responding promptly to inbound leads, articulating Zendesk’s value, guiding buying decisions, and proactively following up to achieve high CSAT. The specialist will build engaging conversations, act as a trusted advisor, know when to escalate to an account manager, and collaborate with core and strategic sellers to ensure seamless handoffs and meaningful revenue contributions. Qualifications include English proficiency, prior sales experience (SDR/AE), a passion for Zendesk technology, strong organizational and multitasking abilities, and the ability to thrive in a fast-paced environment, with a requirement to work in the office four days per week in a hybrid setup. Zendesk emphasizes a hybrid, inclusive workplace with competitive benefits and flexible work options, notes that AI may be used in screening, and highlights that the role is part of planned growth in the Digital Segment along with accommodations for disabilities.

Zendesk is hiring for a Sales Development role in EMEA to drive new business and build a high-value pipeline through outbound prospecting across cold accounts and new segments, including startups to enterprises, while prioritizing an outstanding customer experience. The ideal candidate is native Turkish with fluent English, has at least 6 months in a sales-related role, is interested in consultative SaaS sales, and brings a self-starting attitude, strong communication, and a preferred bachelor’s or master’s degree, with the role based in Lisbon on a hybrid schedule. You will be a key member of the sales team, executing regional strategy, managing a busy outbound pipeline, and sourcing leads via social tools to achieve ambitious targets. Zendesk offers a supportive leadership culture, a dedicated buddy system, flexible work arrangements with equipment and resources needed for success, and a global, collaborative culture centered on the Intelligent Heart Of Customer Experience. The company is an equal opportunity employer committed to diversity, equity, and inclusion, provides accommodations for disabilities, may use AI in screening, and requires in-office presence part of the week as determined by the hiring manager.

Zendesk is hiring an Employee Service Sales Specialist with proven B2C SaaS sales experience to expand its Employee Service account base and deepen partnerships by introducing innovative HR/IT solutions. Key duties include positioning Employee Service use cases, supporting the full sales cycle, delivering ROI analyses, providing subject-matter expertise on ES, meeting quotas, and collaborating with product development to tailor offerings. Candidates should have a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales, a strong track record of quota attainment, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, excellent communication skills, and willingness to travel. The role is hybrid, requiring in-office participation part of the week at a Zendesk office, with flexible remote work for the remainder, and the specific schedule is determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, notes that AI may be used in screening, and provides accommodations for applicants with disabilities; interested candidates can contact peopleandplaces@zendesk.com for accommodation requests.

Zendesk is hiring an AI Services Consultant to lead AI delivery on the AI-powered Resolution Platform, serving as the technical and product expert and guiding customers through configuration and optimization to achieve rapid value. The role’s mission is to provide technical solutions, remove blockers, and act as a trusted advisor to ensure seamless integration and optimization of AI solutions for transformative business outcomes. Its overarching objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and timelines. Qualifications include 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles (e.g., customer success, consulting, technical account management, or pre-sales), strong consulting and communication skills, project management, deep knowledge of Zendesk AI products, familiarity with REST APIs and JSON, Python preferred, adoption analytics experience, and relevant degrees or certifications. The role is hybrid with partial in-office work, supports diversity and inclusion, and notes AI-based screening with accommodations available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join the Professional Services team as the technical and product expert for the AI-powered Resolution Platform, aiming to deliver quick time-to-value through customer configuration and optimization. The role’s mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations with agility, acting as a trusted advisor to ensure seamless integration and measurable business outcomes. Its overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include providing technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering projects on time and to quality, maintaining high customer satisfaction, collaborating cross-functionally, and ensuring AI solutions align with business goals for tangible improvements. Qualifications call for 3+ years in consulting/professional services, experience in GTM roles in enterprise tech/SaaS, fluency in French and English, strong API/JSON knowledge, Python preferred, adoption analytics experience, capability to design success plans, a relevant degree (with AI strategy or project management certifications preferred), and a hybrid work arrangement with part of the week in-office, plus a commitment to diversity and equal opportunity.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.