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Zendesk is hiring a Digital Inside Sales Representative in Lisbon as a founding member of a new high-velocity team, requiring three days per week in the Lisbon office and preferring SaaS experience. You will respond to a large volume of inbound leads and existing customers via chat and email, become a Zendesk product expert, conduct discovery calls and demos, and guide buyers to an informed purchase while meeting SLAs/KPIs and contributing to a shared revenue target. You are expected to exceed activity, pipeline, and revenue goals weekly, with excellent written English; a second language such as French, Dutch, or Arabic is desirable but not required. Requirements include at least 1 year of sales experience (software/SaaS preferred), strong organizational skills, and the ability to multitask a high volume of opportunities in a fast-paced, globally oriented environment. Zendesk promotes a hybrid work model, is an equal opportunity employer focused on diversity, equity, and inclusion, and may use AI screening while providing accommodations for disabilities upon request.

The GTM Enablement Specialist is a high-visibility, field-facing role aimed at improving regional SDR/BDR productivity and pipeline generation by identifying performance gaps and accelerating per-rep bookings. You’ll own programs from onboarding to messaging optimization and field coaching, using AI-enabled tools to surface insights, track impact, and drive measurable productivity improvements. You’ll accelerate new-hire ramp, optimize outbound execution (cadences, talk tracks, channel mix), and coach reps on fundamentals with data-driven insights and AI-assisted coaching. You’ll build regional alignment by tailoring global programs to local conditions and collaborating cross-functionally with Marketing, Ops, Enablement, and Product to scale AI-enabled workflows. Requirements include 2–4+ years in SaaS sales development, proven BDR/SDR success, familiarity with tools like Salesforce, Gong, Outreach, strong analytics and AI fluency, excellent communication, and a commitment to diversity and accommodations, including AI-based screening where applicable.

Zendesk is hiring a Business Development Representative for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups, unicorns, and enterprise customers. The ideal candidate is native German with English fluency (Polish, Bulgarian, or Romanian a plus), has at least 6 months in a sales-related role, SaaS experience, and a customer-centric, “can-do” attitude focused on overachieving targets. Responsibilities include collaborating with Account Executives to execute regional strategy, prospecting cold accounts and new groups, delivering top-notch customer experience, and building a strong pipeline. The role operates in a hybrid Lisbon-based setup with three in-office days (Tue–Thu 9:00–18:00) and flexible remote work, supported by structured onboarding with leadership and a buddy. Zendesk emphasizes an inclusive, diverse culture with equal opportunity employment, accommodations for disabilities, and transparency about AI screening in the U.S.

Zendesk is seeking exceptional Sales Development talent to drive new business in the EMEA region, offering a structured sales training ground and a clear career path. The role involves owning a busy outbound pipeline, prospecting cold and existing accounts, generating high-value pipeline from startups to enterprise, and delivering outstanding customer experiences while representing the brand. Requirements include native German and fluent English, optional Polish or other CEE language, at least 6 months in a sales-related role, SaaS experience preferred, a can-do, self-starter attitude, and attendance at the Lisbon office on Tuesdays through Thursdays. Zendesk offers strong support with a quality leadership team, a buddy system, hybrid work with team-determined in-office days, and tools plus flexibility for remote work, along with a commitment to inclusion and equal opportunity. As a leading customer support platform with 5,000+ employees worldwide, Zendesk emphasizes fairness, DEI, and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets like India and Singapore) to drive organic search and AI-powered discovery, in a senior individual contributor role requiring independent execution and cross-functional influence. The role involves developing and executing SEO and AEO strategies, tracking visibility, traffic, MQLs, and pipeline influence, leading German-language optimization, and surfacing content opportunities with Content, Localization, Regional Marketing, and Product Marketing. It also covers technical SEO and AI/automation, including maintaining site health, conducting audits, coordinating with Web/Engineering, evaluating localization and page launches, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, monitoring, and reporting. Analytics and cross-functional leadership are core, using GA4, Google Search Console, Snowflake, and AEO tools to measure performance, translate data into priorities, and collaborate with teams across Content, Web, Engineering, Product Marketing, Localization, Regional Marketing, and Paid Media to influence roadmaps. Required qualifications include 5+ years of hands-on SEO (preferably SaaS/enterprise), fluency in German and English, experience with both content and technical SEO and with AEO and AI-powered discovery, multi-market management, AI automation experience, strong analytics, experimentation discipline, and excellent cross-functional communication; Zendesk notes its inclusive culture, hybrid work policy, and that AI may be used in screening, as an AA/EEO employer.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.