The Ampin App
deep insights into the Atlassian community

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

The Senior AI Product Specialist Sales Operations Analyst at Zendesk serves as the analytical and operational cornerstone, blending sales operations with advanced data manipulation to optimize AI product specialist workflows, ensure pipeline accuracy, and drive data-driven growth and product strategy. This high-impact individual contributor leads operational excellence for Zendesk’s AI Product Specialists by partnering with AI sales leadership and cross-functional teams (GTM Ops, RevOps, Finance, Data, Engineering) to align and optimize evolving operating frameworks. Key responsibilities include Sales & AI Product Operations enablement, data integrity across Salesforce and other platforms, automation and process optimization, and strategic analytics, forecasting, and compensation management, with strong cross-functional collaboration and governance. Essential qualifications feature 5+ years in combined Sales Ops and Product/AI Ops within SaaS or AI environments, a knack for data accuracy and process improvement, the ability to influence without direct authority, enthusiasm for AI, and autonomy, with Salesforce/CPQ proficiency and familiarity with AI ecosystems as a plus. The role offers a US base salary range of $94,000-$140,000 plus potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, including AI screening in accordance with policy.

Atlassians can choose where they work—office, home, or a mix—to support family, personal goals, and other priorities. We hire people in any country where we have a legal entity. The role is a senior full‑stack engineer to support our DX team, comfortable with Ruby on Rails, raw SQL, React, and TailwindCSS. You’ll own features end‑to‑end—from shaping vague problem statements with product and design, to shipping high‑quality code, to measuring impact and iterating, including writing performant SQL for complex queries and data workflows. You’ll maintain a high bar for quality with clear, maintainable code, comprehensive tests, and robust monitoring, and you’ll contribute to improving our engineering practices around data correctness, reporting, and reliability.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Software Engineer Intern to join the Engineering & Integration Shared Services team and lead a self-directed exploratory project from concept to working prototype, focusing on next-generation solutions such as AI/ML or new integrations. Responsibilities include defining the project scope, researching and prototyping new technologies, applying best practices in design, development, documentation, and testing, producing clear solution architecture documentation, participating in Agile ceremonies, and collaborating with developers, solution architects, and business analysts. Qualifications require being enrolled in a BE/BS/B.Tech or Master’s program in CS or a related field and returning to school after the internship, foundational knowledge of object-oriented languages (Java, Python, or Node.js), understanding of APIs and software architecture, familiarity with Git, awareness of Agile methodologies, ability to write technical documentation, and fluency in English. Preferred skills include experience with Node.js, Python, or Bash; cloud computing concepts (AWS, GCP, or Azure); low-code/iPaaS platforms; CI/CD pipelines; logging and monitoring tools; cloud databases; and a demonstrated interest in AI/ML. The role offers a US base salary of $98,000-$148,000 with potential bonuses or incentives, features a hybrid work model requiring some in-office presence, and Zendesk emphasizes equal opportunity, diversity, inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking a high-energy GTM Strategy & AI Operations Intern for its Sales Strategy team to work on real strategic initiatives that improve how the company sells, positions itself, and scales, using data and AI tools to modernize the GTM motion. The role includes hands-on projects in GTM strategy and market insights, AI-powered optimization (including discovery prep, competitive battlecards, and pitch personalization), and direct exposure to Sales and Presales, culminating in a capstone presentation to GTM leadership. Ideal candidates are self-starters who communicate clearly, are analytical with Excel/Sheets, curious about AI, collaborative across Sales, Marketing, Product, and Finance, and pursuing a bachelor’s degree in a related field, available full-time for 10 weeks and actively enrolled before and after the internship. Nice-to-have qualifications include exposure to CRM/analytics tools and AI tools, plus prior internships or competitions; compensation ranges from $31.25 to $61.00 per hour in the US, with a hybrid in-office schedule and no visa sponsorship or relocation. The program offers hands-on GTM experience at a global SaaS company, mentorship, and the chance to develop AI-native operating skills and executive-level communication, while Zendesk emphasizes diversity and provides accommodations as needed.

Zendesk seeks a dynamic Director to lead high-priority, cross-functional enterprise transformation and process excellence initiatives across Marketing, GTM, IT, CX, and G&A, partnering with senior leaders, private equity investors, and consultants to translate strategy into execution-ready programs with measurable impact. The role owns and governs strategic initiatives, designing goals, workstreams, and timelines, leading cross-functional teams to milestones, and coordinating meetings, data analysis, business cases, and recommendations to enable informed decisions. It also focuses on enterprise process excellence and automation enablement, leveraging AI and RPA to improve efficiency and customer experience, while embedding scalable capabilities and mitigating risks across stakeholders. Required qualifications include 8-10+ years in relevant fields, a proven track record of leading large cross-functional programs including AI transformations, change management expertise, executive collaboration, and desirable certifications such as PMP or Lean Six Sigma. The position offers a US base salary of $211k-$317k (with potential bonuses/benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity and inclusion, with AI screening and accommodations available as applicable.

Zendesk is seeking an AI-savvy SMB Account Executive to drive B2B SaaS growth, focusing on cross-sell/upsell within existing SMBs and hunting new opportunities using AI-driven insights. Responsibilities include acquiring new SMB customers, nurturing relationships, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI/value cases while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales, the ability to manage many opportunities in Salesforce, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing experience, and willingness to travel; a BA/BS degree is required. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners/mentors, and strategic thinkers with execution focus. Compensation for US-based roles ranges from $111,000 to $167,000 OTE with a 60/40 base/commission split, may include bonuses/benefits, and the role uses a hybrid in-office/work-from-home model with some in-office presence; Zendesk also notes AI may be used in screening and is an equal opportunity employer that supports diversity and accommodations.

Atlassian offers flexible work options—office, home, or a hybrid setup—and hires in any country where it has a legal entity. The Atlassian Advisory Services team is globally distributed and works with large strategic and enterprise customers to solve complex challenges and maximize the value of Atlassian investments. They’re hiring an Engagement Manager as an individual contributor (not a managerial role) who will be the primary contact for Advisory Services engagements and drive client outcomes. Responsibilities include leading the engagement lifecycle, proactive scope management, delivering results within available time and resources, identifying future opportunities, accelerating time to value, and cultivating enduring client relationships with clear value reporting. The role requires partnering with teams across Atlassian and may involve travel up to 30% domestically and internationally for internal and client-facing events.

Miro is seeking a highly analytical, systems-oriented Manager to lead the evolution of its financial planning infrastructure, serving as the primary owner of Pigment to drive annual planning, rolling forecasts, and real-time executive reporting with a focus on connected planning and multidimensional thinking. The role includes acting as the Pigment Lead Architect across the full lifecycle (discovery, design, build, UAT, deployment), building and refining dynamic, audit-ready financial models in Pigment (Headcount, Revenue/ARR, OpEx, Cash Flow), and partnering on data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake while enabling self-serve data through documentation and training. You will also identify bottlenecks in planning cycles and automate them, as well as champion Pigment internally and drive process improvements beyond just the software. Requirements include 5+ years in Finance/Data/Systems or similar, at least 2+ years as a Model Builder in a connected planning tool (Pigment a big plus; Anaplan/Adaptive OK), systems fluency with dimensional thinking and efficient formulas, a builder mindset for root-cause analysis, and strong communication to translate system-speak for finance and business partners. The role offers benefits such as equity, wellbeing support, WFH equipment allowance, and a Learning & Development stipend, with a New York salary range of $120,000–$150,000, and is part of Miro, a global visual workspace company focused on diverse, inclusive teams and mission-driven collaboration.

Miro is seeking a highly analytical, systems-oriented Manager to lead the evolution of its financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and executive reporting. Responsibilities include acting as Lead Architect for Pigment, building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow), supporting data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling self-serve data through documentation and training, and identifying and automating planning-process bottlenecks. Qualifications include 5+ years in Finance/Data/Systems in a related role, at least 2+ years hands-on model-building in a connected planning tool (Pigment preferred; Anaplan or Adaptive is a plus), systems fluency with dimensions/versions/data types, a problem-solving mindset, and the ability to translate technical system-speak into business language. The role offers equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and location-specific benefits, with a New York salary range of $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for innovation with 100M+ users, co-headquartered in San Francisco and Amsterdam, committed to diversity and inclusion, and outlining its Recruitment Privacy Policy for applicants.

The job is for a highly analytical, systems-oriented Manager to evolve Miro's financial planning infrastructure as the primary owner of Pigment, bridging complex financial logic with scalable system design and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. Key responsibilities include owning the Pigment architecture end-to-end, building and refining dynamic financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) in Pigment, managing data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the finance organization through documentation and training, and identifying and automating planning bottlenecks. Requirements include 5+ years in Finance, Data and Systems or similar, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus; Anaplan/Adaptive also acceptable), fluency with dimensions, versions, and data types, strong problem-solving skills, and the ability to translate system concepts into business language. Benefits and compensation feature equity, wellbeing benefit, a WFH equipment allowance, an annual Learning & Development stipend, location-specific benefits, and a New York salary range of $120,000–$150,000 with final compensation based on skills and experience. About Miro: a visual workspace for innovation with 100 million users and 250,000 companies, emphasizing diversity, belonging, collaboration, and a mission to empower teams to create the next big thing, guided by a Recruitment Privacy Policy.

The role is a highly analytical, systems-oriented Manager position at Miro to lead the evolution of the financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. Responsibilities include serving as the Pigment architecture lead, building dynamic and audit-ready financial models, shaping data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the organization through documentation and training, and engineering processes to automate bottlenecks. Requirements call for 5+ years in Finance/Data/Systems, at least 2 years as a model builder in a connected planning tool (Pigment preferred), systems fluency, a problem-solving mindset, and the ability to translate system-speak for business partners. Compensation includes a New York salary range of $120,000–$150,000 plus equity, wellbeing benefits, a WFH equipment allowance, and an Learning & Development stipend, with location-specific benefits guided by Miro’s global benefits board. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, emphasizing collaboration, inclusion, and belonging, and committed to building a diverse and welcoming environment; the posting notes a Recruitment Privacy Policy for applicants.

The role is a highly analytical Manager position to lead the evolution of Miro’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and turning messy data into an automated, user-friendly Pigment workspace. Responsibilities include serving as the Pigment architecture owner, building and refining models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, and managing data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake; enabling the finance organization through documentation and training; and performing process engineering to automate planning bottlenecks. Requirements include 5+ years in Finance, Data, or Systems roles, at least 2+ years as a model builder in a connected planning tool (Pigment is a plus), strong systems fluency and ability to structure efficient formulas, a problem-solving mindset, and the ability to translate technical language for business partners. The compensation details note a New York salary range of $120,000 to $150,000 USD, with final compensation and total package components based on skills and experience, along with equity and other benefits; location-specific benefits may vary. Miro emphasizes collaboration, belonging, and diversity, describing its mission to empower teams to create the next big thing and outlining a global, inclusive culture supported by a range of benefits.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating messy data into automated, scalable Pigment workspaces through multidimensional thinking. You will serve as the Lead Architect for Pigment with end-to-end lifecycle ownership, help build and refine models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, and coordinate data integrations with NetSuite, Salesforce, Workday, and Snowflake while enabling the broader organization through documentation and training. Additionally, you will focus on process engineering by identifying bottlenecks in planning cycles and automating them. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment preferred; Anaplan/Adaptive also valued), strong systems fluency, a builder mindset, problem-solving abilities, and the skill to translate system-speak for business partners. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with a culture centered on belonging, diversity, and collaboration; the role offers equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a New York salary range of $120,000–$150,000, with final compensation based on skills and experience.

This role is for a highly analytical, systems-oriented Manager to lead the evolution of our financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating messy spreadsheets or high-level requirements into automated Pigment workspaces. Responsibilities include serving as the Pigment lead architect (end-to-end discovery through deployment), building and refining dynamic, audit-ready financial models in Pigment, shaping data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the finance organization through documentation and training, and identifying bottlenecks to automate planning processes. Requirements include 5+ years in Finance/Data/Systems or similar, at least 2+ years hands-on as a Model Builder in a connected planning tool (Pigment preferred but other tools like Anaplan or Adaptive are a plus), systems fluency with dimensional thinking, a builder mindset for root-cause analysis, and the ability to translate system-speak for business partners. Compensation and benefits include a global package with equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend; for New York, the salary range is $120,000–$150,000 USD, with final pay based on skills and experience and location-specific variations in benefits. About Miro: a visual workspace for innovation with over 100 million users and 1,600+ employees, dedicated to diversity and inclusion, and with a Recruitment Privacy Policy governing applicant data; the company emphasizes belonging and collaboration and invites interested candidates to learn more about life at Miro.

The role is a Manager who will lead the evolution of the company’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating complex financial logic into scalable, user-friendly Pigment workspaces. Key responsibilities include serving as Lead Architect for Pigment (end-to-end lifecycle), building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, shaping data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake, creating documentation and training to enable self-service, and identifying bottlenecks to automate planning processes. Requirements: 5+ years in Finance/Data/Systems roles, at least 2+ years as a Model Builder in a connected planning tool (Pigment experience a plus, but Anaplan/Adaptive count), systems fluency, a problem-solving “builder” mindset, and strong communication to translate system details for business partners. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with New York salary range $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for collaboration used by 100M+ users and 250,000 companies, with 1,600+ employees across 13 hubs, committed to diversity, belonging, and inclusion, and providing information on life at Miro and a Recruitment Privacy Policy.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning the Pigment environment and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. The role includes acting as the Pigment Lead Architect, building and refining models in Pigment (and other planning tools when needed), guiding data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, and driving enablement and process improvements through documentation and training. Requirements include 5+ years in Finance/Data/Systems with at least 2+ years as a model builder in a connected planning tool, strong systems fluency, problem-solving abilities, and the capacity to translate technical details into business language. The position offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with a New York-specific salary range of $120,000–$150,000 USD. About Miro: a visual workspace for innovation with a diverse, inclusive culture and a global team, dedicated to belonging and collaboration and following a Recruitment Privacy Policy.

This role is a Manager at Miro responsible for leading the evolution of the company’s financial planning infrastructure and owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. You will serve as the Pigment Lead Architect, overseeing the end-to-end lifecycle and helping build dynamic, audit-ready financial models (Headcount, Revenue/ARR, OpEx, Cash Flow). You will drive Data Strategy & Integrations, partnering with Biz Tech and Accounting to optimize data flows with NetSuite, Salesforce, Workday, and Snowflake, and you will enable the organization through documentation and training while identifying and automating planning bottlenecks. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus, but other tools like Anaplan or Adaptive are acceptable), plus systems fluency, strong problem-solving, and the ability to translate system-speak for business partners. The package includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a New York salary range of $120k–$150k with final compensation based on skills and experience, and a culture at Miro that emphasizes diversity, inclusion, and belonging along with a Recruitment Privacy Policy.

The Senior Marketing Operations Manager, Martech & AI Transformation at Zendesk will architect a modern, AI-ready marketing ecosystem and lead the shift from traditional automation to AI-driven orchestration under the Director of Marketing Operations. You’ll design an AI-ready ecosystem, oversee a Unified Data Layer with CDP and Data Warehouse to feed LLM-based apps and predictive models, and maintain a multi-quarter roadmap that balances legacy stack debt with AI innovation. The role drives AI transformation through a structured AI sandbox with PoCs (e.g., automated content localization, autonomous SDR agents, hyper-personalized journeys), scales successful pilots into production, and leads vendor evaluations to meet security and performance standards. It also includes modernizing and rationalizing the tech stack with regular audits, decommissioning underperforming tools, defining AI governance and KPIs, and evangelizing AI adoption across the team while coordinating with IT/CIO for data security alignment. Required qualifications include 8+ years in Marketing Operations/Martech/RevOps, proven AI/ML operationalization, deep platform expertise (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4), and governance knowledge, with nice-to-haves such as integration tooling, prompt engineering, RAG architectures, Python/SQL, plus a US salary range of $158k–$238k, hybrid work, and Zendesk’s commitment to diversity and accommodations with AI screening as part of the process.

Zendesk is seeking a Manager of Technical Architecture to lead a global team of Technical Architects responsible for designing and delivering high-complexity, customized Zendesk Contact Center solutions and ensuring scalable cloud architectures. Responsibilities include people leadership and mentorship—coaching on AWS deployments, contact center logic, and coding standards (Python/Node.js)—as well as handling high-profile escalations and coordinating resource planning for multiple concurrent projects. Technical oversight covers governing end-to-end delivery, standardizing documentation (TDDs and custom app specs), and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. The role requires cross-functional collaboration with Engagement Managers, Services Consultants, Solution Architects, and Product/Engineering for product advocacy, plus pre-sales support to review technical solutions and estimates. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with at least 2+ years in leadership, 3+ years building cloud-based solutions, strong AWS and programming skills (Python/Node.js/Java), RESTful APIs experience, and a US OTE range of $210k-$316k with an 80/20 base/commission mix, along with Zendesk’s commitment to diversity and inclusion.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

At Atlassian, employees can work in an office, from home, or a mix, and the company hires in any country where it has a legal entity. Atlassian's agile, DevOps, IT service management, and work management software (including Jira Software, Confluence, and Jira Service Management) help teams collaborate and deliver quality results, with customers ranging from Fortune 500 companies to NASA, Audi, and Deutsche Bank. The Mid-Market sales team targets mid-sized customers (200-10,000 seats) with cloud-first opportunities, cross-sell and expansion, and an annual quota of $2-4M, while advocating for customers by feeding feedback to product and engineering. The role involves owning 45-75 accounts, leading cross-functional deal teams, building executive relationships across IT and business units, and applying MEDDPICC-style qualification to win complex opportunities. Responsibilities also include sourcing and qualifying leads, accurate forecasting, negotiating contracts, occasional travel, and collaborating with channel, marketing, product, and customer success to maximize satisfaction and maintain a competitive edge.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns, partnering with demand generation, field marketing, and customer success, and optimizing Marketo to improve customer experience and campaign performance. Responsibilities include setting strategic goals, driving cross-team priorities, ensuring on-time campaign launches, prioritizing work in Asana, monitoring progress, resolving issues, and enforcing scalable quality controls and processes. The role also covers Marketo administration and optimization—designing automation patterns, executing A/B tests, troubleshooting deliverability, and maintaining system hygiene. Collaboration across marketing, sales, audience management, and external vendors is essential, with accountability for SLAs and owning the customer experience and data-driven improvements. Qualifications include 8+ years in enterprise email marketing, Marketo proficiency, expertise in lead nurturing/segmentation/scoring, and preferred credentials such as Marketo Certified Expert, plus ABM and analytics familiarity; the position offers a US base salary of $160k-$240k, a hybrid work arrangement, and Zendesk’s commitment to diversity and accessibility.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

The posting seeks a Workplace Manager for Miro’s Austin, San Francisco, New York, and Sydney offices within the Workplace/Operations team to deliver a world-class employee experience and help shape Miro’s workplace strategy. The role involves owning hub experiences, leading cross-functional projects, ensuring safe and functional offices, coordinating maintenance, managing events, and driving consistent service delivery and the learning lab approach. It requires a minimum of five years in a similar workplace or facilities management role, proven team leadership, strong vendor management/negotiation, excellent communication, problem-solving, and ownership. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations. About Miro: a visual collaboration platform with over 100 million users, 250,000 companies, and 1,600+ employees across 13 hubs, while prioritizing diversity, inclusion, and collaboration.

The role is for a Workplace Manager at Miro, responsible for the Austin, San Francisco, New York, and Sydney offices, aiming to deliver a world-class employee experience and help shape Miro’s workplace strategy within the Workplace department’s data‑driven, policy‑led framework. You’ll develop and execute the workplace strategy aligned with business objectives, own hub‑related projects and day‑to‑day execution, and ensure the offices are safe, functional, comfortable, and conducive to collaboration while coordinating maintenance and liaising with building management. You’ll manage and grow your local team (Austin), lead cross‑functional delivery with project teams, oversee vendors and contractors, negotiate contracts, and drive projects such as office moves and program rollouts. Requirements include at least 5 years in a similar workplace/facilities role, proven leadership and team development, strong vendor management and negotiation skills, excellent communication, problem‑solving abilities, and a proactive ownership mindset. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and learning stipend) and emphasizes diversity, belonging, and collaboration as it grows to over 1,600 employees across 13 hubs.

Miro is hiring a Workplace Manager to lead the Austin, San Francisco, New York, and Sydney hubs and drive a world-class employee experience by shaping and executing the company’s workplace strategy within its Integrated Workplace Excellence framework. The role focuses on delivering a safe, functional, and productive hub environment, coordinating office maintenance, liaising with building management, and ensuring consistent service delivery through a learning-lab approach. You will own hub-related projects, manage cross-functional programs, coach regional team members, and oversee all workplace vendors and contractors to meet SLAs and quality standards. Candidates should have at least 5 years of experience in a Workplace or Facilities Manager role, proven team leadership, strong vendor negotiation skills, excellent communication, and a proactive, customer-service mindset. Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an emphasis on diversity, belonging, and inclusive collaboration.

The posting is for a Workplace Manager in Miro’s Workplace/Operations team, responsible for delivering a world-class employee experience and shaping the workplace strategy across Austin, San Francisco, New York, and Sydney in support of Miro’s Integrated Workplace Excellence framework. Responsibilities include developing and executing the workplace strategy, owning hub projects and day-to-day execution, communicating with employees and senior stakeholders, supporting the employee experience and engagement (including internal events), ensuring safe and functional offices, coordinating maintenance, liaising with building management, and driving consistent service delivery alongside the learning lab approach. Additional duties involve coaching the Austin team to run the office end-to-end, managing vendors and contracts with strong relationships, and handling workplace-related projects such as moves and program rollouts. Requirements call for at least 5 years in a similar Workplace/Facilities Manager role, a proven track record of leading teams, strong negotiation/vendor management skills, excellent communication, problem-solving abilities, customer service orientation, and a self-starting, accountable attitude. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, inclusion, and provides a recruitment privacy policy.

The posting is for a Regional Workplace Manager at Miro, part of the Workplace/Operations team, responsible for delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney and shaping the workplace strategy with data-driven methods. Duties include managing hub experiences with cross-functional teams, driving service excellence and learning-lab initiatives, coordinating office maintenance, and ensuring spaces are comfortable and functional. The role also involves developing the Austin team, managing vendors and contractors, negotiating contracts, and handling workplace projects such as moves and program rollouts. Requirements include at least 5 years in a similar Workplace/Facilities Manager role, proven leadership and vendor-management skills, strong communication, problem-solving ability, and an ownership mindset. Benefits include equity, wellbeing, a work-from-home equipment allowance, and a learning and development stipend, with a commitment to diversity and inclusion and location-dependent benefits.

The text is a job posting for a Workplace Manager in Miro’s Workplace/Operations team, highlighting a data-driven approach to design policies that deliver a safe, world-class hub experience under the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices, focusing on a superior employee experience, safety, functionality, and collaboration, while shaping Miro’s workplace strategy and learning-lab initiatives. Responsibilities include developing and executing the workplace strategy aligned with business objectives, leading hub projects and day-to-day operations, maintaining relationships with employees and senior stakeholders, coordinating internal events, ensuring offices are comfortable, and managing vendors, contracts, moves, and program rollouts. Requirements call for at least 5 years in a similar role, proven team leadership, strong negotiation/vendor management, excellent communication and problem-solving skills, and a proactive, self-motivated ownership mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific variations, alongside Miro’s emphasis on diversity, inclusion, and belonging and its recruitment privacy policy.

Miro is seeking a Workplace Manager to join the Workplace department’s Operations function, delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney using data-driven policies within the Integrated Workplace Excellence framework. You will own hub-related projects, ensure safe and functional office spaces, coordinate maintenance, manage vendors and contracts, and drive consistent service delivery and learning-lab initiatives. The role includes developing and executing Miro’s workplace strategy aligned with business objectives, coaching the Austin team, and overseeing office moves, relocations, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace/Facilities Manager role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving ability, and a proactive, self-starting attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging across its 1,600+ employees and 13 global hubs, and details available on the Global Miro benefits board and Recruitment Privacy Policy.

The text describes a Workplace Manager role in Miro’s Operations/Workplace team, tasked with delivering a safe, secure, world-class hub experience as part of the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices and aims to create a happy, productive employee experience while shaping and executing Miro’s workplace strategy and ensuring consistent service delivery through a learning-lab approach. Key duties include developing and executing the workplace strategy, owning hub-related projects with cross-functional teams, managing office operations (maintenance, vendor contracts, moves), coordinating internal events, and coaching the local team. Requirements include a minimum of 5 years in a similar role, proven team leadership and vendor management skills, strong communication, problem-solving, customer service, and a proactive ownership mindset. Benefits include equity, wellbeing, a WFH equipment allowance, an annual Learning & Development stipend, location-specific variations, and a strong emphasis on diversity and belonging, with applicant data handled per the Recruitment Privacy Policy.

Miro is seeking a Workplace Manager to lead operations for its Austin, San Francisco, New York, and Sydney offices and contribute to its Integrated Workplace Excellence framework by delivering a world-class employee experience. The role involves developing and executing Miro’s workplace strategy, owning hub-related projects, coordinating cross-functional teams, and ensuring safe, functional spaces that foster productivity and collaboration. You’ll manage the regional team’s growth, oversee vendors and contracts to ensure high-quality services, and handle workplace projects such as moves and program rollouts. Requirements include a minimum of 5 years in a similar role, a track record of developing teams, strong negotiation and vendor management skills, excellent communication, problem-solving abilities, and a proactive, accountable attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing belonging, diversity, and inclusion while using applicant data in line with its Recruitment Privacy Policy.

Miro is seeking a Workplace Manager to lead its Austin, San Francisco, New York, and Sydney offices, as part of the Operations team that uses data-driven policies to deliver a safe, secure, world-class hub experience within the Integrated Workplace Excellence framework. The role involves developing and executing Miro’s workplace strategy, owning hub-related projects, delivering exceptional service, coordinating internal events, ensuring comfortable and functional spaces, and managing facilities maintenance and building management relationships. As the Regional Workplace Manager, you’ll coach and grow the Austin team, manage workplace vendors and contracts to ensure quality services (SLA-based), and oversee office moves, program rollouts, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace or Facilities Manager role, a proven track record of leading teams, strong negotiation and vendor-management skills, excellent communication, problem-solving abilities, adaptability, and a high level of ownership. The role offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, collaborative culture focused on belonging and inclusion, with location-specific benefits available.

Zendesk is hiring a strategic and technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, serving as the primary IT liaison to Marketing, MarketingOps, and SalesOps. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable platforms from top-of-funnel acquisition through to closed-won sales, while leading AI-driven capabilities to boost efficiency and personalization. Key responsibilities include defining the digital and MarTech product vision, AI and automation governance, digital channel enablement (SEO, CMS, eCommerce, PLG/trials), end-to-end data integrations, cross-functional alignment, enterprise migrations, and data governance with GDPR/CCPA compliance. Qualifications include 5+ years in Product Management or related roles, deep B2B GTM domain knowledge, strong AI/ML fluency, enterprise tools like Adobe Experience Cloud and Salesforce, integration and Agile experience, and preferred certifications or experience with AI-native GTM tools and ABM/routing platforms. The role offers a hybrid work arrangement with a US base salary of $183,000–$275,000 plus bonus/benefits, and the opportunity to lead MarTech and AI-driven transformations while Zendesk emphasizes diversity, inclusion, and fair hiring practices.