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Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity, and is seeking a Sr. Solutions Engineer to grow its Latin America Enterprise team. The role involves partnering with enterprise sales and channel partners to understand customer needs, navigate complex sales cycles, deliver value-based demonstrations, support Proof of Concepts, and close large deals, with Spanish fluency required for Latin America. The team serves over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, and emphasizes value selling and a culture of teamwork where employees collaborate across the company. Responsibilities include collaborating with direct sales and partners on Fortune 500 accounts, conducting customer discovery, identifying cross-product opportunities, acting as a pre-sales product expert, delivering tailored demos, and gathering feedback to inform product development. Qualifications include 5+ years of enterprise pre-sales experience, fluency in Spanish and Portuguese, strong communication and presentation skills, comfort operating in both business and technical contexts, and a customer-centric, collaborative mindset.

Zendesk is hiring an SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, driving organic performance today and preparing Zendesk for AI-powered, answer-first discovery experiences. As search evolves toward generative and answer-based surfaces, the role sits at the intersection of SEO, AEO, analytics, and experimentation, focusing on stable, improving organic performance and content structured for answer-first discovery. Responsibilities include strategic ownership of AMER SEO and AEO, identifying opportunities and risks, leading end-to-end initiatives, leveraging AI tools, and building repeatable processes; plus performing deep analytics and hypothesis-driven experiments with GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and AEO platforms, and linking results to MQLs and pipeline while collaborating cross-functionally. Required qualifications include a BA/BS in a related field or equivalent, 6+ years of hands-on SEO experience (preferably SaaS/enterprise), strong technical and content SEO and analytics proficiency, experience with SEO tools (SEMrush, Ahrefs, Moz, Screaming Frog, BrightEdge) and AEO platforms like Profound, and the ability to work independently, run experiments, and communicate effectively; Strong Plus includes AEO/generative AI experience, AI automation to scale SEO workflows, ownership of large regional portfolios, and scalable SEO frameworks. The US base salary range is $126,000-$190,000 with potential bonuses and benefits; the role is hybrid with part in-office required; Zendesk emphasizes diversity, equity, and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Miro's Source-to-Pay (S2P) Team is a collaborative, growth-focused group that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and a global supplier network. The Category Manager role is strategic and results-oriented, serving as the go-to partner for IT, Marketing, Travel, and Professional Services, leading the full sourcing lifecycle from requirements through RFPs to contract and building a scalable supplier ecosystem. Responsibilities include developing category strategies, leading end-to-end sourcing, building strategic partnerships with internal stakeholders, mastering negotiations of commercial terms and SLAs, driving continuous process improvements, and coordinating cross-functionally with Legal, Security, Finance, and other pillars across time zones. Requirements include proven category management experience in IT/Marketing/Professional Services, strong negotiation and supplier-management skills, data-driven analytical ability, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro emphasizes belonging and diversity, offers global benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, and is a visual workspace with 100M+ users and 1,600+ employees across 13 hubs.

Miro's Source-to-Pay (S2P) Team is a collaborative, fast-moving group that manages spend, mitigates third-party risk, and provides world-class support across Sourcing, Procurement, AP, and T&E, serving as the strategic bridge between business needs and Miro's global supplier network. The Category Manager role is a strategic, results-oriented partner for IT, Marketing, Travel, and Professional Services, responsible for leading end-to-end sourcing and building a supplier ecosystem that scales with Miro's rapid growth. Responsibilities include developing category strategies, leading the full RFP process from requirements to contract execution, building trusted partnerships with internal stakeholders, and negotiating terms and SLAs to ensure value and quality. Candidates should have proven category management experience in IT, Marketing, or Professional Services, strong negotiation and analytical skills, and the ability to influence stakeholders across multiple time zones. Miro offers a global benefits package with equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture committed to growth and collaboration.

Miro’s Source-to-Pay (S2P) Team is a collaborative group that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E, serving as the strategic bridge between business needs and a global supplier network. The Category Manager role is strategic and results-oriented, partnering with IT, Marketing, Travel, and Professional Services to lead end-to-end sourcing, negotiate high-impact terms, and build a scalable supplier ecosystem. Responsibilities include developing category strategies, running full RFP processes from requirements to contract execution, building trusted internal partnerships, negotiating commercial terms and SLAs, and driving continuous improvement while coordinating with Legal, Security, Finance, and others across time zones. Candidates should have proven sourcing/category management experience in IT/Marketing/Professional Services, strong negotiation and relationship management skills, a data-driven analytical mindset, excellent communication, and the ability to adapt to a fast-paced, multi-time-zone environment. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and a learning stipend, emphasizes diversity and inclusion, and is a fast-growing, collaborative company with co-headquarters in San Francisco and Amsterdam, over 1,600 employees, and 100M users.

Miro’s Source-to-Pay (S2P) Team is a collaborative, fast-moving group with a transparent, growth-focused culture that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E. The role is a strategic Category Manager who partners with IT, Marketing, and Professional Services to navigate the full sourcing lifecycle, lead high-impact negotiations, and scale a supplier ecosystem for Miro’s rapid growth. Responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; managing end-to-end sourcing from requirements to contract execution; building trusted internal partnerships; negotiating complex terms and SLAs; and collaborating cross-functionally with Legal, Security, and Finance across time zones to continuously improve processes. Requirements call for proven category management experience in IT/Marketing/Professional Services; strong negotiation skills; a data-driven analytical mindset; exceptional communication; and adaptability in a fast-paced, multi-time-zone environment. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, collaborative culture aligned with Miro’s mission to empower teams, with additional location-specific details and a Recruitment Privacy Policy available.

Miro's Source-to-Pay (S2P) team is a collaborative group focused on managing spend, mitigating third-party risk, and delivering world-class support for Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and a global supplier network to fuel innovation. The Category Manager role is strategic and results-driven, serving as the go-to partner for IT, Marketing, Travel, and Professional Services to navigate the full sourcing lifecycle, lead high-impact negotiations, and build a scalable supplier ecosystem. Key responsibilities include developing and executing category strategies, leading end-to-end sourcing (RFPs to contract), building trusted partnerships with internal stakeholders, mastering negotiations of terms and SLAs, driving continuous improvement, and coordinating with Legal, Security, and Finance across time zones. Candidates should have proven category management experience in IT/Marketing/Professional Services, strong negotiation skills, a data-driven analytical mindset, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes belonging, collaboration, and a diverse, inclusive culture aligned with its mission to empower teams to create the next big thing.

Miro’s Source-to-Pay (S2P) Team is a collaborative, fast-moving group focused on spend management, third-party risk reduction, and providing support across Sourcing, Procurement, Accounts Payable, and T&E, with Sourcing serving as a strategic bridge to the global supplier network. The Category Manager role is a strategic, results-oriented position that partners with internal business units—IT, Marketing, Travel, and Professional Services—leading end-to-end sourcing, high-impact negotiations, and building a scalable supplier ecosystem. Key responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; owning the full RFP process from requirements to contract execution; building strategic partnerships and SLAs; mastering negotiations; continuous process improvement; and cross-functional orchestration with Legal, Security, Finance across time zones. Requirements include proven category management experience in the specified areas, strong negotiation and stakeholder influence skills, an analytical mindset to leverage data for savings, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro offers global benefits (equity, wellbeing, equipment allowance, and a learning stipend) and emphasizes belonging, diversity, and collaboration as core values, noting that recruitment data is handled in line with its Recruitment Privacy Policy.

Miro’s Source-to-Pay (S2P) team is a collaborative group focused on spend management, third-party risk reduction, and providing world-class support across Sourcing, Procurement, AP, and T&E, with the Sourcing team serving as the strategic bridge between business needs and a global supplier network. The company is seeking a strategic Category Manager who will partner with IT, Marketing, and Professional Services, lead high-impact negotiations, and build a scalable supplier ecosystem to support Miro’s rapid growth. Key responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; leading end-to-end sourcing from requirements through RFP to contract execution; building strategic partnerships; negotiating complex terms and SLAs; and collaborating with Legal, Security, Finance, and other teams across time zones to ensure compliant, streamlined processes. Required qualifications include proven category-management experience in IT, Marketing, or Professional Services; strong negotiation and supplier-management skills; an analytical mindset to identify savings opportunities; excellent communication; and adaptability to a fast-paced, multi-time-zone environment. Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, while emphasizing diversity and inclusion and positioning itself as a collaborative, innovative visual workspace that empowers distributed teams.

Miro's Source-to-Pay team is a collaborative, fast-moving group responsible for spend management, third-party risk mitigation, and support across Sourcing, Procurement, AP, and T&E, with a culture rooted in continuous learning and growth. The Category Manager role is strategic and results-oriented, serving IT, Marketing, and Professional Services as the go-to partner throughout the full sourcing lifecycle to drive high-impact negotiations and a scalable supplier ecosystem. Key responsibilities include developing category strategies for IT, Marketing, Travel, and Professional Services; leading end-to-end RFP processes; building trusted internal partnerships; negotiating complex terms and SLAs; and collaborating cross-functionally with Legal, Security, Finance to ensure compliant, efficient sourcing. Requirements include proven category management experience in IT, Marketing, or Professional Services; strong negotiation and supplier relationship management; a data-driven analytical mindset; excellent verbal and written communication; and adaptability to fast-paced, multi-time-zone work. Perks include a global benefits package (equity, wellbeing, WFH equipment allowance, L&D stipend), a focus on belonging and diversity, and information about location-specific benefits alongside recruitment privacy policies.

Miro’s Source-to-Pay (S2P) Team is a collaborative, growth-minded group that helps manage spend, mitigate third-party risk, and provide world-class support across Sourcing, Procurement, Accounts Payable, and Travel & Expenses, serving as the strategic bridge between business needs and a global supplier network while aiming to maximize value, quality, and compliance. The Role is for a strategic Category Manager who will partner with internal units—IT, Marketing, Travel, and Professional Services—to navigate the full sourcing lifecycle, lead high-impact negotiations, and build a supplier ecosystem that scales with Miro’s rapid growth. Key responsibilities include developing and executing category strategy for IT, Marketing, Travel, and Professional Services; leading end-to-end RFPs from requirements through market research to contract execution; building trusted partnerships; master negotiating complex terms and SLAs; and driving continuous, data-informed improvements. Candidates should have proven category management experience in IT, Marketing, or Professional Services, strong negotiation skills, an analytical mindset, excellent communication, and the adaptability to manage multiple priorities across different time zones. Miro offers a global benefits package (equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend) and a diverse, inclusive culture focused on belonging, collaboration, and empowerment, with recruitment privacy policies in place.

Miro’s Source-to-Pay (S2P) Team is a collaborative, growth-minded group that manages spend, mitigates third-party risk, and provides world-class support across Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and the global supplier network to fuel innovation while upholding quality and compliance. The Role of Category Manager is to be the strategic partner for IT, Marketing, Travel, and Professional Services, leading end-to-end sourcing, high-impact negotiations, and building a scalable supplier ecosystem aligned with Miro’s rapid growth. You’ll develop comprehensive category strategies, own the full RFP process from requirements to contract execution, build strategic partnerships with internal stakeholders, and drive continuous improvement and data-driven, cross-functional alignment with Legal, Security, Finance, and others. You’ll need proven category management experience in IT/Marketing/Professional Services, strong negotiation skills, an analytical mindset to identify savings, exceptional communication to influence across levels, and adaptability to a fast-paced, multi-timezone environment. Perks include a global benefits package with equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture; Miro is a visual workspace for innovation with a mission to empower teams, and it highlights its recruitment privacy policy and global presence.

Zendesk is hiring an Inbound Sales Development Representative to join its Sales team and qualify leads for a fast-paced SaaS environment. Responsibilities include promptly following up on leads (trial, demo, contact form), conducting qualification calls, creating opportunities in Salesforce, and scheduling meetings with Account Executives, while promoting a positive team atmosphere and hitting weekly/monthly quotas. Requirements focus on active listening, multitasking and time management, excellent verbal and written communication, adaptability to change, a passion for sales and technology, and being a goal-oriented team player. Desired qualifications include a bachelor’s degree, transferable sales or customer-facing experience, and a history of meeting monthly targets. Compensation features an hourly OTE of $32.69-$49.04 with a 70/30 base/commission split (plus potential bonuses/benefits), plus a hybrid work arrangement requiring some in-office presence; Zendesk also stresses diversity and inclusion, AI screening, and accommodations as needed.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, giving employees control over personal priorities. In Advisory Services, staff collaborate to align on strategic outcomes, partner with customers to solve business challenges using Atlassian products and solutions, and identify opportunities for service and product expansion within client organizations. They cultivate deep industry and solution expertise, stay current with evolving best practices, lead complex customer engagements with a System of Work, and drive global internal initiatives across the organization. They delegate effectively to Solution Consultants while retaining ownership of client outcomes and develop innovative technical content and tailored enablement to boost customer success. They aim to influence engagement and advocacy for their largest enterprise customers across Atlassian and travel up to 30% of their time domestically or internationally for events.

Atlassian offers flexible work options and hires globally wherever it has a legal entity, enabling employees to balance family and personal priorities. They are seeking a Pre-Sales Solutions Engineer for enterprise customers who will be a product expert in the sales cycle and help solve the hardest business problems with Atlassian solutions. The enterprise team serves over 250,000 customers—including NASA, IBM, Hubspot, Samsung, and Coca-Cola—focusing on value selling and demonstrating how Atlassian products unlock enterprise outcomes, with a culture built on collaboration and “play as a team.” Key responsibilities include partnering with sales, partners, and executives on multi-million dollar deals, conducting customer discovery, identifying cross-product opportunities, delivering compelling value-based demos, and guiding technical needs. Additional duties involve gathering product feedback and competitive intelligence, advocating for internal development, supporting cross-functional teams, and continuously learning to advance knowledge of Atlassian’s offerings and sales processes.

- Atlassian offers flexible work options—office, home, or a blend—and hires in any country where it has a legal entity, helping employees support family and personal priorities. - They work with more than 300,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, with a mission to unleash team potential through powerful software to deliver customer impact and revenue growth. - The company emphasizes the value of “play as a team,” and employees work with Atlassian, not for Atlassian, with strong earning potential in the sales field due to the enterprise market and customer preference. - As a sales team member, you’ll build and nurture relationships with key stakeholders, negotiate contracts, and collaborate with internal teams (Channel Partners, Product Specialists, Account Managers, Solution Engineers) to ensure customer satisfaction. - You’ll develop and implement named account or territory plans, execute strategic sales initiatives, identify leads, build executive relationships, propose solutions, forecast, stay updated on industry trends, and travel as needed to meet clients and attend events.

Zendesk is seeking an AI Services Consultant in its Professional Services AI Delivery team to help customers implement and optimize its AI-powered Resolution Platform. The mission is to be the customer’s technical expert and trusted advisor, accelerating time-to-value by guiding configurations and integrations, removing blockers quickly, and delivering end-to-end projects with agility. You’ll provide strategic technical guidance on Zendesk AI products, facilitate change management and training, ensure on-time project delivery, maintain high customer satisfaction, and collaborate cross-functionally to align the customer AI roadmap and achieve measurable business outcomes. Qualifications include 3+ years in consulting/professional services, experience in go-to-customer roles in enterprise tech or SaaS, proficiency with adoption analytics and success plans, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong consulting, communication, project management, and AI-tech skills. The role offers a US base salary range of $106,000-$160,000 with potential bonuses, a hybrid work arrangement, Zendesk’s commitment to diversity and equal opportunity, and notes that AI screening may be used with accommodations available for applicants with disabilities.

You will collaborate with a portfolio of Managed Services customers to manage a backlog, optimize, maintain, and grow their use of Zendesk products, consult on best-practice strategies, and provide hands-on assistance, making the Managed Services team an extension of the customer's own team. Responsibilities include managing the portfolio to minimize churn, scoping and prioritizing tasks within available hours, maintaining product expertise across the Zendesk product line, guiding customers with proactive assistance, delegating requests to colleagues while ensuring quality and timeliness, collaborating on world-class customer service policies and standards, providing business consultation and configuring Zendesk to meet and exceed expectations, handling high-profile escalations, and effectively balancing competing priorities across multiple customers to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success experience (ideally in a customer-facing role), strong communication and relationship skills, the ability to interface at management level, empathy, technical aptitude, travel willingness up to 20%, and English proficiency. The role offers a hybrid work model with part-time onsite presence and remote work, a US base salary range of $106,000–$160,000 with potential bonuses or incentives, and a culture focused on work-life balance, diversity and inclusion, and a strong, global customer experience. Zendesk is an equal opportunity employer that may use AI or automated screening in the hiring process, provides accommodations for applicants with disabilities, and supports global diversity, equity, and inclusion across its offices worldwide.

The Engagement Manager at Zendesk is responsible for building and maintaining strong client relationships, ensuring successful delivery of services, and driving customer satisfaction and loyalty by connecting clients with internal teams to achieve outstanding results. Responsibilities include acting as the primary client contact, managing expectations, coordinating internal resources and cross-functional teams, defining project scope and deliverables, and maintaining project plans, timelines, budgets, and profitability while identifying growth opportunities and mitigating risks. Qualifications require a bachelor’s degree in business or a related field, 3–5 years of experience in engagement or project management, strong knowledge of project management tools, excellent client-facing and internal communication skills, solid organization and problem-solving abilities, contracting experience, and willingness to travel up to 15%. Preferred skills include PMP or PRINCE2 certification, experience with SaaS implementations, and the ability to excel under pressure in a fast-paced environment. Compensation includes a US base salary of $90k–$134k with potential bonuses or benefits, a hybrid work arrangement with some in-office presence, Zendesk’s commitment to diversity and equal opportunity, and accommodations for applicants with disabilities, with AI screening used in the hiring process where applicable.

The Solutions Consultant serves as the technical and competitive advisor in Zendesk’s sales cycle, acting as the bridge between Sales and prospects by selling to executives and delivering technical information both onsite and virtually to drive customer happiness. Key requirements include 3+ years of presales experience, knowledge of web/scripting technologies (HTML, CSS, JavaScript, JSON) and SaaS apps, ability to map RFI/RFP requirements to software, experience scoping and executing pilots/POCs, and willingness to travel 1-2 times per month. Desired skills include domain expertise in areas such as Customer Service Software, ITSM, data warehousing, BI, WFM, QA, integration/middleware, AI/bots, plus awareness of AI's impact on customer service and technologies like LLMs and ChatGPT. The role values strong problem-solving and solution-scoping abilities, a bachelor’s degree (graduate degree preferred), independence across multiple projects, and, ideally, prior consulting experience implementing enterprise software. Zendesk offers a US OTE range of $148k-$222k (80/20 base/commission), a hybrid work model with partial in-office time, and a commitment to diversity and accommodations, with AI-based screening in hiring as allowed by law.

Zendesk is hiring a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team of strategists who deliver measurable AI outcomes for customers and serve as both product authority and people coach. The mission is to manage end‑to‑end AI roadmaps, translate product capabilities into clear business strategies, ensure consistent execution across customers, and maintain recurring outcome‑driven cadences that drive customer satisfaction, automated resolution adoption, retention, and expansion while forecasting and mitigating risk. Overarching objectives include owning and scaling the team to achieve improvements in automation adoption and retention, operationalizing repeatable playbooks and forecasts, and hiring, coaching, and developing ICs to raise delivery velocity and create career paths. The role requires strategic and technical fluency in generative AI, strong product partnership, forecasting and risk management, executive presence, cross‑functional influence, and 7+ years in customer success/PS/TAM/Solutions with 2+ years of people management leading 6–10 direct reports, plus GTM experience and strong communication. The compensation includes US annualized OTE of $160k–$240k (70/30 base/commission), with possible bonuses, and the position offers hybrid work with some in‑office time; Zendesk emphasizes equal opportunity, diversity, and accommodations, and AI screening may be used in the process.

The Senior Engagement Manager at Zendesk leads high-value client engagements with strong leadership, strategic thinking, and advanced project management, while mentoring junior team members. Key responsibilities include acting as the lead client contact (including C-suite relationships), delivering complex projects on scope, time, budget, and quality, refining delivery methodologies, managing risks, providing strategic oversight, and collaborating cross-functionally with sales, product, and marketing, plus supporting business development. Qualifications require 5+ years in client-facing roles in consultancy or professional services with significant leadership, the ability to manage multiple complex engagements, excellent communication, and proficiency with project management software and CRM tools; travel up to 25% (average 0-10%) and 1-2 days per week in the office with flexible timing. Preferred skills include relevant certifications (PMP/PRINCE2), SaaS implementation experience, and the ability to excel under pressure in a fast-paced environment. The role offers a US base salary range of $117k-$175k with potential bonuses and benefits, a hybrid work model, and Zendesk's commitment to equal opportunity, diversity and inclusion, AI screening for applications, and accommodations for applicants with disabilities.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity Zendesk Contact Center solutions, ensuring scalable cloud architectures and the team’s professional growth. Responsibilities include people leadership, mentoring on AWS deployments and coding standards (Python/Node.js), handling high-profile escalations, and coordinating resource planning for multiple concurrent projects. The role provides technical oversight by governing end-to-end delivery, approving Technical Design Documents and Custom App Specifications, and offering architectural guidance on AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. It also entails cross-functional collaboration with Engagement Managers, Services Consultants, Solution Architects, product advocacy with engineering teams, and pre-sales support to ensure viable, well-scoped technical solutions. Required qualifications include 6+ years in consulting or programming with 2+ years in leadership and 3+ years building cloud solutions, strong AWS expertise, hands-on programming, RESTful APIs, and excellent communication, with US OTE of $210k-$316k and a hybrid work arrangement; Zendesk commits to equal opportunity and reasonable accommodations.

Zendesk’s AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to own the full lifecycle of AI adoption and expansion for key customers, aligning internal and external teams and driving execution from initial adoption through sustained expansion to maximize business impact. Key objectives include accelerating time-to-value through adoption and operational excellence, owning multi-year AI roadmaps across Product, Services, Sales, and Partners, and delivering measurable commercial outcomes like renewals, growth, and retention. Responsibilities span acting as the design authority for deployments, coordinating cross-functional resources, maintaining mutual AI roadmaps with recurring cadences, managing channel strategy and adoption, and using data-driven insights to track impact and optimize outcomes. Requirements include 5+ years in customer success/experience with at least 1 year in AI, enterprise GTM experience, strong analytics and cross-functional influence, a bachelor’s degree (advanced degrees or AI certifications preferred), and a hybrid in-office work arrangement, with Zendesk emphasizing diversity and equal opportunity and noting that AI may be used for screening along with accommodations.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base and accelerate revenue by applying AI-driven insights to transform every interaction into authentic customer experiences at scale. You will hunt new SMB opportunities, close deals of all sizes, nurture relationships for retention, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases while maintaining a robust Salesforce pipeline and collaborating with cross-functional teams. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, a proven track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, excellent CRM forecasting skills, and willingness to travel. You are a customer-centric innovator, data-driven decision-maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute with discipline to deliver high-impact outcomes. The role offers an annualized US OTE of $111,000–$167,000 (60/40 base/commission) with potential bonuses, a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities.

- The job is a Junior Associate Solutions Consultant at Zendesk targeting the SMB market, providing technical and functional support to sales and solutions teams and demonstrating how Zendesk solutions meet customer needs, serving as the technical bridge in virtual and occasional onsite meetings. - The role requires both sales focus and technical savvy, including assisting with proposals, presentations, demonstrations, and managing customer relationships while collaborating with Go-to-Market teams and presenting technical information to prospects. - It offers growth through training, mentorship, and opportunities to gain exposure to multiple Go-To-Market functions and direct customer engagement. - Qualifications include a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting/SaaS, with internship or related sales/customer service experience being a plus. - Compensation features a US hourly OTE range of $49.04–$73.08 (80/20 base/commission) with potential bonuses and benefits, a hybrid in-office/remote work model, Zendesk’s commitment to diversity and inclusion with accommodations available, and AI may be used in screening.

The role is for a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, focusing on curated data products and a single source of truth, primarily building data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform in an Agile environment. You will collaborate with business partners to gather requirements, design data models, serve as the data model SME, transform raw data into schemas for multiple domains, and build/maintain ELT pipelines to enable reliable reporting using Airflow, Fivetran, and dbt, while pursuing data quality improvements and promoting engineering best practices. Basic qualifications include 5+ years of data engineering experience with pipelines/ETL, 5+ years in data modeling/architecture, 5+ years of SQL, 5+ years with Snowflake, 2+ years with dbt, plus strong documentation, ability to translate business needs into technical solutions, intermediate programming (primarily Python), API integrations, data governance, and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of Kimball/Inmon data modeling, domain experience in Finance, Sales, or Marketing, 3+ production-grade dbt projects, and expert Python. The role offers a US base salary range of $151,000–$227,000 with potential bonuses and incentives, a hybrid work model requiring some onsite presence, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an exceptional Zendesk Consultant for its CX Accelerator Team, requiring deep Zendesk expertise, hands-on configuration, and a readiness to work on 4-6 week client engagements with travel as needed. The role aims to transform customer experiences by optimizing Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Key responsibilities include client engagement and discovery, guidance on best practices, hands-on Zendesk design and integration work, coordinating with technical resources, end-to-end project management, training, enablement, continuous improvement, and travel to client sites. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, proven consulting experience in agile environments, plus strong communication, relationship-building, problem-solving, and adaptability. The role offers a US OTE of $160,000–$240,000 (70/30 base/commission), potential bonuses and benefits, a hybrid work model with some in-office days, and Zendesk’s commitment to diversity and equal opportunity, with AI screening noted in the process.

This role is for a Sales Development Analyst on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical and strategic partner to the North America and LATAM Sales Development Leadership team to optimize top-of-funnel motion and align the SDR engine with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with excellent analytical skills, a solid understanding of the sales development function and top-of-funnel operations in SaaS, and a track record of leveraging AI and automation to accelerate growth while translating performance data into actionable coaching insights. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams and leadership, AI/automation strategy and deployment, workflow management with cross-functional alignment (Revenue Ops, Marketing, Systems), best-practice scouting, data quality hygiene, and frontline support for SDRs. Qualifications include 1+ years in Sales Operations, Sales Development Operations, or similar analytics roles, high proficiency with Salesforce, Tableau, Looker, Snowflake, experience with Sales Engagement platforms (Groove, Outreach), data enrichment tools (ZoomInfo, Lusha), and knowledge of integrating AI into GTM workflows, plus strong Google Workspace skills and SQL knowledge. The US base salary ranges from $71,000 to $107,000 with possible bonus or benefits, the role is hybrid with in-office requirements part of the week, and Zendesk is an equal opportunity employer that may use AI in screening applications while offering accommodations for applicants with disabilities.

Zendesk, a leading customer experience software company, is seeking a pure hunting sales role focused on identifying and qualifying opportunities across SMB to Enterprise in America, working with internal stakeholders to build pipeline. Key responsibilities include engaging with prospects to understand pain points, collaborating to target prospects, generating high-value pipeline through outbound and strategic prospecting, creating personalized messaging, conducting research, and managing a pipeline with strong customer experience. Requirements include 2+ years in sales or business development across SMB/Commercial/Enterprise, a competitive, self-starter mindset, excellent communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a bachelor’s degree is preferred. Compensation offers a US OTE range of $33.65–$50.00 with a 70/30 base/commission split, potential bonuses or incentives, and a hybrid work arrangement with some in-office days, schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and provides accommodations for applicants with disabilities, inviting applicants to learn more about its culture and diversity initiatives.