The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a Senior Security Analyst to join its Security Technical Compliance team to shape global security compliance, blending deep technical expertise with collaboration across technical and non-technical groups. The role involves conducting comprehensive technical reviews focused on HIPAA and FedRAMP, handling reporting and data analysis, and acting as a trusted advisor in cross-functional projects with Legal, Engineering, Product, and GRC, plus providing technical input in customer meetings and sales engagements. Requirements include solid app/UI testing skills and understanding of SaaS stacks, familiarity with multi-tenant cloud environments (AWS preferred; Azure/GCP helpful), knowledge or ability to learn GDPR/ISO/SOC 2/HIPAA/FedRAMP, strong security fundamentals, and the ability to facilitate cross-functional initiatives and clearly explain concepts; automation/integration experience is a plus. The US base salary range is $126,000 to $190,000 per year, with potential bonuses, benefits, or incentives, and offers are based on capabilities, experience, and location, with base salary shown separately from any incentives. Zendesk emphasizes a fulfilling, inclusive culture with hybrid work options and is an equal opportunity employer committed to diversity, inclusion, and accommodations, with the use of AI or automated decision systems in screening as appropriate.

Atlassian offers flexible work options—office, remote, or a hybrid—and hires in any country where it has a legal entity. The company is seeking an experienced Account-Based Marketing (ABM) Manager to join the Global ABM and Regional Demand Generation team within the DCOP organization, working with the AMER Greenfield Sales Team and reporting to the AMER ABM Senior Team Lead. You will drive strategy by delivering insights to AEs/SDRs and collaborate to create and manage 1:1 and 1:Few omni-channel ABM campaigns that generate pipeline and accelerate deals in AMER Greenfield accounts, including planning high-touch events. Additional duties include partnering with Partner Marketing, maintaining strong communication with Sales and ABM Leadership, and working with PMMs to relay feedback on content and programs. Requirements include 7+ years of marketing experience with 3+ years in ABM in a high-growth environment, a proven ability to execute and measure 1:1 and 1:Few ABM motions across multiple channels, a data-driven mindset, and experience with ABM/CRM platforms such as Salesforce, Marketo, 6sense, CommonRoom Outreach, ZoomInfo, TechTarget Priority Engine, Reachdesk, Folloze, Demandbase, and others.

Atlassian offers flexible work options (office, home, or hybrid) and can hire people in any country where they have a legal entity. They are seeking an experienced Account-Based Marketing (ABM) Manager to join the Global ABM and Regional Demand Generation team within the Demand, Campaigns, Operations and Partner (DCOP) organization, reporting to the AMER ABM Senior Team Lead. The role involves partnering with the AMER Strategic Sales Team, AEs, SDRs, and sales leadership to drive revenue growth in strategic AMER accounts, including developing strategy and managing 1:1 and 1:Few omni-channel ABM campaigns to generate pipeline and accelerate deals. It also requires planning and executing in-person and virtual events, collaborating with Partner Marketing and Product Marketing Managers, and maintaining clear communication with Sales and ABM Leadership. On day one, the candidate should have 7+ years of marketing experience with 3+ years in ABM, a proven track record across multiple channels, experience building outbound programs with sales, a data-driven mindset, and familiarity with ABM platforms such as Salesforce, Marketo, 6sense, and others.

Miro's Advisory Services team, within Professional Services, provides strategic guidance to Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization on Miro. The role involves supporting adoption by demonstrating best practices, aligning Miro's value with organizational goals with IT and business stakeholders, conducting assessments, and designing governance, change initiatives, and workshops that drive collaboration and innovation. You will develop prototypes, coach teams on Agile methods, identify barriers to effective teamwork, and lead workshops to discover high-impact use cases and improve productivity. Requirements include 3–5 years in consulting, change management, Agile, or similar fields; hands-on enterprise experience; strong facilitation and communication; familiarity with Human-Centered Design, governance frameworks, or collaboration tools, and experience helping organizations adopt new tools. Benefits include equity and wellbeing programs, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges (Los Angeles: $148–$185k, San Francisco: $168–$210k, New York: $164–$205k) and a stated commitment to diversity and belonging at Miro.

The Advisory Services team, within Miro’s Professional Services, provides strategic, human-centered guidance and workflow transformation to help Enterprise plan customers realize business value from Miro. In this role you will support adoption by demonstrating best practices, align Miro’s value with IT and business goals, conduct assessments, design change initiatives and governance models, facilitate workshops, develop simple prototypes, and coach teams on Agile methods. You’ll lead workshops to uncover high-impact use cases, assess team workflows, drive change initiatives, connect value to organizational goals, and identify barriers to improve collaboration and measurable outcomes. Requirements include 3–5 years of experience in consulting, change management, or Agile; enterprise experience and strong facilitation; familiarity with Human-Centered Design and governance; and experience with Agile methodologies and tools such as Miro. Benefits include a global package with equity, wellbeing support, a WFH equipment allowance, and an Learning & Development stipend, location-specific salary ranges for Los Angeles, San Francisco, and New York, and a culture focused on belonging, diversity, and recruitment privacy.

Miro's Advisory Services team, within Professional Services, provides strategic guidance to Enterprise customers on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting adoption by demonstrating best practices, partnering with IT and business stakeholders, assessing workflows, guiding change initiatives, designing governance models, facilitating workshops, creating simple prototypes, coaching Agile ways of working, and sharing best practices to improve collaboration. Requirements include 3–5 years of experience in consulting, change management, Agile or similar fields; hands-on work with enterprise teams; strong facilitation; proven ability to help organizations adopt new tools; familiarity with Human-Centered Design and governance; excellent communication; and adaptability in dynamic environments. What's in it for you: global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend; a diverse team; location-specific benefits; and salary ranges for Los Angeles, San Francisco, and New York with compensation based on skills and experience. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, and a culture that emphasizes belonging, collaboration, and continuous growth, with a Recruitment Privacy Policy in place.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. In this role, you will support adopting Miro by demonstrating best practices, partner with IT and business stakeholders to align value with goals, conduct assessments and governance design, facilitate workshops, and develop simple prototypes to inspire innovation. You’ll lead workshops, assess team workflows, coach on Agile ways of working, help integrate Agile principles, identify barriers, and design solutions that drive measurable improvements in collaboration. Requirements include 3–5 years in consulting, change management, Agile, or similar fields; hands-on experience with enterprise teams; strong facilitation and communication; familiarity with Human-Centered Design and governance frameworks; and experience with Agile methodologies and tools like Miro. Miro offers a global benefits package (equity, wellbeing benefit, equipment allowance, and a Learning & Development stipend) and location-specific salary ranges (Los Angeles, San Francisco, New York) with final compensation based on skills and experience, alongside a diverse, inclusive culture; recruitment privacy policy applies.

The Advisory Services team at Miro provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation, while understanding customer needs and identifying how they can interact with Miro to achieve their goals. In the role, you will lead adoption efforts by running workshops, assessing team workflows, partnering with IT and business stakeholders to align Miro’s value with organizational goals, designing change initiatives and scalable governance, creating simple prototypes, and coaching on Agile practices to improve collaboration. Requirements include 3–5 years in consulting/change management/Agile or similar, hands-on experience with enterprise teams, strong facilitation, ability to drive tool adoption, familiarity with Human-Centered Design and governance frameworks, collaboration tools, plus experience with Agile and excellent communication in dynamic environments. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and location-specific salary ranges (Los Angeles $148–$185, San Francisco $168–$210, New York $164–$205) with final compensation based on skills and experience. About Miro: a visual workspace for innovation used by distributed teams, with 100M+ users and 250,000+ companies, founded in 2011, ~1,600 employees across 13 hubs, and a culture that emphasizes collaboration, belonging, and inclusion, supported by a Recruitment Privacy Policy.

Miro's Advisory Services team within Professional Services provides strategic guidance to Enterprise customers, focusing on human-centered change, experience design, product expertise, and workflow transformation to accelerate value realization on Miro. In this role, you'll support adoption by demonstrating best practices, partnering with IT and business stakeholders to align Miro's value with organizational goals, conducting assessments, and helping design governance models and change initiatives. You will lead workshops to surface high-impact use cases, develop prototypes to illustrate Miro's capabilities, and coach teams on Agile practices to improve collaboration and workflows. Requirements include 3–5 years in consulting, change management, or Agile; enterprise experience; strong facilitation; familiarity with Human-Centered Design and governance; and excellent communication with adaptability to dynamic environments. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with city-specific salary ranges (LA: $148k–$185k; SF: $168k–$210k; NY: $164k–$205k), and Miro emphasizes diversity, belonging, and empowering teams to create the next big thing.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value Realization. The role involves supporting adoption of Miro by demonstrating best practices, collaborating with IT and business stakeholders, assessing workflows, designing change initiatives and governance, and facilitating workshops to improve collaboration and innovation. You will develop simple prototypes, coach on Agile practices, identify barriers to teamwork, and deliver targeted recommendations and scalable governance to drive measurable improvements. Requirements include 3–5 years in consulting, change management, or Agile fields; experience with enterprise teams; strong facilitation; familiarity with Human-Centered Design and Agile tools (including Miro); excellent communication; adaptability; and the ability to work in dynamic environments. Benefits and compensation include a global benefits package (equity, wellbeing, WFH equipment allowance, L&D stipend) and location-specific salary ranges (Los Angeles: $148–$185k, San Francisco: $168–$210k, New York: $164–$205k), with final compensation based on skills and experience, all within a culture that emphasizes belonging and collaboration across diverse teams.

The Advisory Services team within Miro’s Professional Services provides strategic guidance to Enterprise customers on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. In this role you’ll support adoption by showing best practices, partner with IT and business stakeholders to align Miro’s value with organizational goals, run assessments, design change initiatives, implement governance models, facilitate workshops, and develop prototypes to inspire innovation. You’ll lead workshops to improve collaboration, assess and optimize team workflows, guide change initiatives, coach on Agile practices, and identify barriers to achieve measurable improvements. Requirements include 3–5 years in consulting/change management/Agile or related fields, experience with enterprise or fast-moving environments, strong facilitation, tool adoption experience, familiarity with Human-Centered Design and governance frameworks, and excellent communication skills. Benefits include a global package (equity, wellbeing, equipment allowance, Learning & Development stipend) with location-specific salary ranges (Los Angeles $148–$185k, San Francisco $168–$210k, New York $164–$205k), along with Miro’s mission and culture and a commitment to diversity and belonging, with Recruitment Privacy Policy governing applicant data.

Miro’s Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. In this role, you will support adoption by demonstrating best practices, align Miro’s value with organizational goals through IT and business stakeholder partnerships, conduct assessments, design governance, and facilitate workshops to improve collaboration and inspire innovation. You’ll lead workshops, assess team workflows, develop prototypes, guide change initiatives, coach on Agile practices, and identify barriers to drive measurable improvements in teamwork and productivity. Requirements include 3–5 years in consulting, change management, or Agile; enterprise or fast-paced experience; strong facilitation; familiarity with Human-Centered Design, governance frameworks, and collaboration tools; experience with Agile and Miro or similar platforms; excellent communication and adaptability. Perks include global benefits (equity, wellbeing, equipment allowance, and an L&D stipend), location-specific salary ranges (LA: $148k–$185k, SF: $168k–$210k, NYC: $164k–$205k), and a culture that emphasizes belonging, diversity, collaboration, and continuous growth.

Miro's Advisory Services team, within Professional Services, provides strategic guidance to Enterprise customers with a focus on human-centered change, experience design, product expertise, and workflow transformation to accelerate value realization on Miro. The role involves helping teams adopt Miro by showcasing best practices, aligning value with organizational goals with IT and business stakeholders, conducting assessments, designing change initiatives and governance models, and facilitating workshops to improve collaboration, including creating simple prototypes and coaching Agile practices. You’ll lead workshops, assess workflows, partner with stakeholders to connect Miro’s value to goals, guide scalable change initiatives, develop prototypes, and coach teams on Agile ways of working to integrate Agile principles. Requirements include 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation, proven ability to drive tool adoption or improved collaboration, familiarity with Human-Centered Design and governance, Agile methodologies, and excellent communication in dynamic environments. Benefits include equity, wellbeing, a WFH equipment allowance, an annual Learning & Development stipend, location-specific salary ranges (LA $148–$185k, SF $168–$210k, NY $164–$205k), and Miro’s commitments to diversity, belonging, and a Recruitment Privacy Policy.

The role is Senior AI Product Specialist Sales Operations Analyst at Zendesk, blending sales operations expertise with technical and data manipulation skills to optimize AI product specialist workflows, improve pipeline accuracy, and enable data-driven sales and product strategies. It is a high-impact individual contributor role requiring mastery of CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product initiatives amid ongoing growth and system integrations. Key responsibilities include enabling sales and AI product adoption workflows with Sales leadership and product management, ensuring data integrity across Salesforce and other platforms, building automation pipelines for data syncing and reporting, performing strategic analytics, forecasting, and compensation management, and coordinating with Sales Ops, RevOps, Data Science, Engineering, and Finance while enforcing compliance. Essential qualifications include 5+ years of experience blending Sales Operations and Product/AI Operations in SaaS or AI-driven environments, a strong focus on data accuracy and process improvement, ability to influence across matrixed teams, enthusiasm for AI technologies, and an autonomous, proactive mindset; technical expertise in Salesforce, CPQ, and incentive models, with familiarity with AI ecosystems as a plus, plus strong communication and project management skills. The role offers a US base salary range of $94,000-$140,000 with potential bonuses and benefits, a hybrid work arrangement, and Zendesk's commitment to diversity and equal opportunity with AI screening and accommodations available if needed.

Atlassian supports flexible work locations—office, home, or a mix—allowing employees to balance family, personal goals, and priorities, and they hire people in any country with a legal entity. The Atlassian Advisory Services team is globally distributed and focuses on helping large strategic and enterprise customers achieve delightful outcomes from their Atlassian investments. They’re hiring an Engagement Manager (individual contributor, not a manager) to drive customer outcomes by advising external clients and leading engagements to deliver value. Responsibilities include serving as the primary contact for Public Sector engagements, managing scope, delivering projects efficiently, identifying future opportunities, accelerating time to value, and maintaining client relationships with cross-functional collaboration, with up to 30% travel. Required/background: 8+ years in SaaS/tech or consulting, 3+ years in Professional Services or customer-facing roles (preferably Public Sector), English fluency with optional second language, and PMP/Agile certifications are nice-to-have.

Zendesk is hiring a Senior Full Stack Engineer to build a real-time voice AI product designed to make live conversations natural and reliable. The role involves designing backend services for real-time voice, integrating telephony, WebRTC, real-time audio processing, and external AI/speech services, and shipping end-to-end features across backend and frontend as needed. You will focus on latency, reliability, observability, and platform performance, tackling challenges like turn-taking and graceful handoffs to humans through collaboration with product, design, and ML teams. Basic qualifications include 3+ years building production software with backend focus, experience with real-time or event-driven systems (WebRTC, SIP), and Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, speech models, and full-stack experience. The US base salary ranges from $145,000 to $217,000 and may include bonus or benefits, with offers based on capabilities, experience, and location, alongside Zendesk’s commitment to hybrid work, inclusion, and equal opportunity.

Atlassian offers flexible, distributed-first work arrangements, allowing office, remote, or hybrid setups, and hires globally where they have a legal entity, with virtual interviews and onboarding. They are seeking a Senior Solutions Engineer for Enterprise who aims to be a solution expert in the sales cycle, solving customers’ hardest business problems with Atlassian products to help close enterprise deals. The role partners with direct sales, partners, and large account teams for Fortune 500 customers, mapping customer profiles, business problems, roadmaps, and solution success within the account territory. Responsibilities include customer discovery, identifying cross-product opportunities, acting as a pre-sales product expert, delivering value-based demonstrations, guiding technical requirements, and partnering with account executives to improve the sales cycle, plus collecting product feedback and competitive intelligence. Atlassian emphasizes a value-driven, team-oriented culture with a focus on cloud and AI offerings, serving a broad customer base (NASA, IBM, Hubspot, Samsung, Coca-Cola) where employees work with Atlassian, not for Atlassian, and a commitment to continuous learning.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. They’re hiring a Senior Solutions Engineer for Enterprise who will act as a solution expert in the sales cycle, solving customers’ hardest business problems with Atlassian products and helping close enterprise deals. The team serves over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca‑Cola, uses value selling, and promotes a culture of collaboration where employees work with Atlassian, not for Atlassian, with high earnings potential in enterprise opportunities. In this role you will partner with direct sales, partners, and large account teams on Fortune 500 customers, conduct discovery, map business problems to Atlassian solutions, identify cross-product opportunities, and lead compelling value-based demonstrations. You will guide customers’ technical needs, document product feedback and competitive intelligence, maintain broad product knowledge, and continuously learn to improve pre-sales processes and Atlassian’s offerings.

Atlassian offers flexible work options—office, home, or hybrid—and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves over 300,000 customers worldwide, including NASA and Coca-Cola, and aims to unleash team potential through software, delivering customer impact and revenue growth; employees are encouraged to work with Atlassian, not just for it, reflecting a “play as a team” culture. In sales roles, you build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You will develop named account and territory plans to acquire net new logos, pursue greenfield opportunities, execute strategic sales plans, qualify and close deals, and maintain pipeline hygiene with cross-functional GTM collaboration. The role also requires staying current on industry trends, traveling to meet prospects, owning territory strategy, serving as the primary contact for new prospects, and running repeatable Go-To-Market plays to win enterprise accounts.

Atlassian hires people in any country where it has a legal entity and supports remote or in-office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The role sits in the globally distributed Atlassian Advisory Services team, which helps large strategic and enterprise customers solve complex challenges and maximize the value of their Atlassian investments. It’s a Solution Consultant position (non-managerial) focused on Cloud Platform Development and Integration, delivering expert technical guidance at scale as an individual contributor. Responsibilities include aligning on strategic outcomes with peers, solving client business problems using Atlassian products, identifying expansion opportunities, creating prescriptive technical content, partnering with cross-functional teams, and traveling up to 30% for events. Requirements include 4-6 years in SaaS, 2+ years in customer-facing roles, strong Atlassian Cloud expertise (admin of Jira, Confluence, Jira Service Management, etc.), experience building apps/plugins or Rovo Agents with Forge, REST API and front-end tech (TypeScript/JavaScript/Node/React), familiarity with Forge migration and Connect, plus English fluency and a preferred second language; nice-to-haves include coaching, cross-team collaboration, and experience with large customers in consulting.

Atlassians can choose where they work—office, home, or a combination— and the company hires in any country where it has a legal entity, giving teams control to support family, personal goals, and priorities. The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise customers by providing trusted advisors to maximize the benefits of their Atlassian investments. They are hiring a Solution Consultant with a Cloud Platform focus to join the Advisory Services Delivery team as an individual contributor (not a managerial role), delivering performant strategic technical guidance at scale and driving value realization for clients who purchased Advisory Services. Responsibilities include collaborating with peers to align on strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep industry and solution expertise, creating technical solution content and prescriptive guidance, advocating for customer needs across other Atlassian teams, and traveling up to 30% domestically or internationally. Requirements include 4–6 years in SaaS, 2+ years in customer-facing roles, strong Cloud Platform expertise (administering Atlassian Cloud ecosystems such as Jira Software, Jira Service Management, Confluence, Guard, Focus, Rovo, etc., plus migration experience and AI integrations like Rovo, Agentic AI, MCP), English fluency with a second language a plus, and nice-to-haves like coaching, cross-team collaboration, and experience with large customers in consulting or technical expert roles.

Zendesk is seeking a Senior Learning Architect to design, build, and maintain the customer-facing learning ecosystem, acting as a bridge between internal teams and customers to translate complex workflows into impactful learning experiences while leveraging AI for content development and measurement. Responsibilities include designing a comprehensive curriculum, conducting needs analyses, producing high-fidelity e-learning with Articulate Rise and AI tools, developing diverse assets (microlearning, video, job aids), creating strategically aligned assessments and certifications, and managing the full content lifecycle with QA, accessibility audits, and data-driven updates. The role requires a bachelor's or master's in a related field, 3+ years of experience in customer education or SaaS instructional design, the ability to simplify technical concepts for varied audiences, proficiency with authoring tools and LMS, and strong communication and organizational skills. Preferred qualifications include mapping learning objectives to customer success metrics, collaborating with Product, Marketing, and Engineering to align with release cycles, launching certification programs, using training data to prove ROI, and exploring interactive delivery methods such as in-app guidance or gamification. Compensation includes a US base salary of $87,000–$131,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid work model, inclusion, and equal opportunity, and notes AI screening and accommodations for applicants with disabilities.

The Strategic Finance team at Miro turns data into decisions across finance, strategy, and operations, with the Marketing & Self Service pillar serving as the financial brain for how the company grows through paid media, brand, and the Self-Service funnel, now amplified by AI. The Senior Strategic Finance Manager, Marketing & Self Service, will partner with Marketing leadership and the Self-Service/PLG team, building CAC/LTV models from scratch, challenging the ROI of brand investments, and actively guiding where every dollar goes. You’ll own end-to-end marketing financial planning, CAC/LTV/ROAS modeling, Self-Service funnel economics, investment cases, AI-powered finance operations, headcount strategy, and executive reporting. Requirements include 6–8 years in strategy/consulting/FP&A or related fields, advanced financial modeling, strong AI-native capabilities, experience partnering with senior marketing/growth/sales stakeholders, deep familiarity with CAC/LTV/ROAS and PLG economics, excellent communication, bias to action, and comfort with ambiguity. Benefits include equity, wellbeing benefit, WFH equipment allowance, and a Learning & Development stipend, with a New York salary range of $140,000–$176,000, alongside a diverse, inclusive culture and location-specific details.

The Strategic Finance team at Miro turns data into decisions across finance, strategy, and operations, with the Marketing & Self Service pillar serving as the financial brain for paid media, branding, and the Self-Service/PLG funnel that drives new customers. The Senior Strategic Finance Manager will partner with Marketing leadership and the Self-Service/PLG teams to own end-to-end financial planning, CAC/LTV and unit economics, and the ROI of major investments. The role emphasizes building a clear financial story of customer acquisition and monetization, prioritizing investments, and acting as an AI-native operator to automate analyses and accelerate modeling. Qualifications include 6–8 years in strategy/consulting/FP&A or similar, advanced financial modeling, strong AI capabilities, and experience partnering with senior stakeholders while deepening expertise in CAC, LTV, ROAS, and self-service economics. The position is based in New York with a salary range of $140k–$176k, plus benefits such as equity, wellbeing, and development stipends, and Miro emphasizes inclusion and a diverse, collaborative culture.

The Strategic Finance team at Miro turns data into decisions and sits at the intersection of finance, strategy, and operations, focusing the Marketing & Self Service pillar on how spend drives the majority of new customer acquisition and monetization. The Senior Strategic Finance Manager, Marketing & Self Service, will be the dedicated finance partner to Marketing leadership and the Self-Service/PLG motion, capable of building CAC/LTV models from scratch, challenging ROI on brand investments, and using AI-native tools to automate analysis. You’ll own end-to-end financial planning, forecasting, and monthly close commentary; develop unit economics for channels; model the Self-Service funnel with Growth and Product; and create investment cases plus a clear financial narrative, while driving AI-powered operations. Requirements include 6–8 years in strategy/consulting/investment banking/FP&A or related, advanced financial modeling, strong AI capabilities to streamline workflows, proven cross-functional partnering with marketing/growth/sales, and deep familiarity with CAC, LTV, ROAS, and PLG economics. What’s in it for you: global benefits, equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, a New York salary range of $140,000–$176,000, and a culture centered on belonging, collaboration, and diversity in a visually oriented workspace serving more than 100M users.

The Strategic Finance team at Miro turns data into decisions and oversees the Marketing & Self Service pillar, shaping spend across paid media, brand, and the Self-Service funnel to accelerate growth. The Senior Strategic Finance Manager, Marketing & Self Service will partner with Marketing leadership and the Self-Service/PLG teams, owning end-to-end financial storytelling, unit economics, and ROI, while acting as an AI-native operator to automate analyses. Responsibilities include end-to-end marketing planning and forecasting, CAC/LTV/ROAS modeling, Self-Service funnel economics, investment cases for major bets, AI-powered finance operations, headcount planning, and executive reporting. Requirements include 6–8 years in strategy/consulting/FP&A or related roles in high-growth SaaS, advanced financial modeling, strong AI tooling capabilities, and experience influencing senior commercial stakeholders with marketing and growth functions. The role offers benefits such as equity, wellbeing, a WFH stipend, and Learning & Development support, with a New York salary range of $140,000–$176,000, reflecting Miro’s commitment to diversity, inclusion, and collaborative innovation.

The Strategic Finance team at Miro turns data into decisions at the intersection of finance, strategy, and operations, with the Marketing & Self Services pillar shaping the spend and revenue motion that brings most new customers to the product. The Senior Strategic Finance Manager, Marketing & Self Service, partners with Marketing leadership and Self-Service/PLG leaders to build end-to-end financial stories, actively guiding where every dollar goes, including CAC/LTV and ROI models and leveraging AI to automate analyses. You’ll own marketing planning, forecasting, and monthly close commentary; model CAC/LTV/ROAS and unit economics; size Self-Service funnel opportunities; develop investment cases; drive AI-powered finance operations; plan headcounts; and prepare executive materials. Requirements include 6–8 years in strategy/consulting/FP&A or related fields, advanced financial modeling, AI-native capabilities, strong cross-functional partnership with marketing/growth/sales, and deep familiarity with CAC/LTV/ROAS and Self-Service economics. Perks include benefits such as equity and a development stipend, with a New York salary range of $140,000–$176,000, and Miro’s emphasis on diversity, belonging, and a collaborative, inclusive culture.

The Strategic Finance team at Miro turns data into decisions at the intersection of finance, strategy, and operations, and the Marketing & Self Service pillar focuses on the spend and revenue motions that drive most new customers, with AI increasingly shaping decisions. The Senior Strategic Finance Manager, Marketing & Self Service, will be the dedicated finance partner to Marketing leadership and the Self-Service/PLG motion, owning the end-to-end financial story of acquiring and monetizing customers. Key responsibilities include end-to-end financial planning and forecast commentary, CAC/LTV and ROAS modeling, Self-Service funnel economics, investment cases, AI-powered finance operations, headcount planning, and executive reporting. Requirements include 6–8 years in strategy/management consulting, investment banking, or related FP&A roles, strong financial modeling and AI-native capabilities, comfort partnering with senior marketing/growth/sales leaders, and deep familiarity with CAC, LTV, ROAS and PLG economics. The role is based in New York with a salary range of $140,000–$176,000, plus equity and benefits, and Miro emphasizes diversity and inclusion with location-specific benefits and a recruitment privacy policy.

The Strategic Finance team at Miro turns data into decisions across finance, strategy, and operations, with the Marketing & Self Service pillar focusing on the spend and revenue motion that brings most new customers to the product. The Senior Strategic Finance Manager, Marketing & Self Service will be the dedicated finance partner to Marketing leadership and Self-Service/PLG leaders, building CAC/LTV models and guiding ROI decisions using AI-enabled finance workflows. You’ll own end-to-end planning, forecasting, and monthly close commentary; model channel-level payback and ROAS; size Self-Service funnel opportunities; and develop investment cases and executive storytelling. Requirements include 6–8 years in strategy/consulting/FP&A or similar, advanced financial modeling, AI-native capabilities, strong stakeholder partnering, and deep familiarity with CAC, LTV, ROAS and PLG economics, plus excellent communication and tolerance for ambiguity. The company offers benefits such as equity, wellbeing and learning stipends, with a New York salary range of $140,000–$176,000, and emphasizes a diverse, collaborative culture.

The Strategic Finance team at Miro turns data into decisions by combining finance, strategy, and operations, with the Marketing & Self Service pillar shaping how the company grows through paid media, brand, and the Self-Service funnel, enhanced by AI capabilities. The Senior Strategic Finance Manager will be the dedicated finance partner to Marketing leadership and the Self-Service/PLG motion, building end-to-end financial storytelling, CAC/LTV/ROAS models, and investment recommendations while leveraging AI to automate and accelerate workflows. Key responsibilities include end-to-end planning and forecasting, CAC/LTV/ROAS modeling, Self-Service funnel economics, investment cases, AI-powered finance operations, headcount strategy, and executive reporting. Requirements include 6–8 years in strategy/consulting/FP&A or related fields, advanced financial modeling, strong AI-native capabilities, experience with senior stakeholders, deep familiarity with marketing efficiency and PLG economics, and excellent communication with a bias to action. Benefits include global coverage, equity, and a New York salary range of $140,000–$176,000, along with a mission-driven culture that emphasizes diversity, belonging, and continuous growth.

The Strategic Finance team at Miro turns data into decisions at the intersection of finance, strategy, and operations, with the Marketing & Self Service pillar acting as the financial brain for most of Miro’s new customer acquisition and monetization. The Senior Strategic Finance Manager, Marketing & Self Service, will be the dedicated finance partner to Marketing leadership and Self-Service/PLG leaders, blending strategy, analysis, and operations to forecast, model ROI, and actively shape where spend goes using AI-enabled tools. Responsibilities include end-to-end marketing financial planning, CAC/LTV/ROAS modeling, Self-Service funnel economics from sign-up to paid, investment cases for major bets, AI-powered finance operations, headcount planning, and executive/board reporting. Requirements are 6–8 years in strategy/consulting/investment banking/FP&A or related fields, advanced financial modeling and AI-native capabilities, experience partnering with senior commercial stakeholders, and strong communication and familiarity with CAC/LTV/ROAS and PLG economics. The role offers a New York salary range of $140,000–$176,000 plus benefits, and Miro emphasizes a diverse, inclusive culture with a global presence and a mission to empower teams to create the next big thing.

The Strategic Finance team at Miro turns data into decisions by partnering across finance, strategy, and operations to guide ambitious targets and investments, with the Marketing & Self Service pillar shaping how the majority of new customers are acquired and monetized as AI reshapes marketing and self-service. The Senior Strategic Finance Manager, Marketing & Self Service, will be the dedicated finance partner to Marketing leadership and the Self-Service/PLG leaders, owning the end-to-end financial story of customer acquisition and monetization and driving ROI-focused prioritization. You’ll handle end-to-end marketing financial planning, CAC/LTV and unit economics, Self-Service funnel economics, investment cases, AI-powered finance operations, headcount strategy, and executive reporting. Requirements include 6–8 years in strategy/consulting/FP&A or similar, advanced financial modeling, strong AI-native capabilities, proven partnership with senior stakeholders, and deep familiarity with CAC/LTV/ROAS and PLG economics, plus excellent communication and bias to action. Benefits include equity and various stipends, with the New York salary range at $140,000–$176,000, and Miro emphasizes a diverse, inclusive, collaborative culture with a global presence and growth opportunities.

Zendesk is seeking a Commercial Account Executive with a strong B2B SaaS sales track record to expand the commercial base by leveraging AI-driven insights and aligning Zendesk’s AI-enabled capabilities to each customer’s goals. You’ll drive revenue by acquiring new commercial customers and expanding existing ones, using AI-powered intent analysis, adoption history, and data insights to prospect, retain, and identify cross-sell and upsell opportunities, while building and managing a robust pipeline and long-term partnerships. The role requires leading complex, value-centric sales cycles, articulating the business impact of Zendesk solutions (including AI offerings), delivering data-backed ROI, securing executive sponsorship, collaborating with Solutions Engineers and AI specialists, and staying ahead of AI market trends to inform deal strategy and product direction; the ideal candidate also embodies customer-centric innovation, data-driven decision making, collaboration, continuous learning, and strategic execution. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience, success closing executive-level deals, proficiency with AI and analytics tools (e.g., Salesforce, Outreach, Clari), ability to travel, and a track record of developing account and territory plans with measurable KPIs. Compensation features a US OTE range of $191,000–$287,000 with a 50/50 base/commission split (plus potential bonuses or benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity and accommodations; note that AI may be used to screen applicants as part of the process.

Atlassian offers flexible work locations (office, home, or a combination) and hires in any country with a legal entity, enabling employees to balance family and personal goals. The company serves over 300,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, and Coca-Cola, with the aim to unleash team potential through software and drive ongoing revenue growth. Atlassian emphasizes its “play as a team” culture where employees support each other, share knowledge, and work with the company rather than for it. The sales strategy focuses on integrating artificial intelligence into cloud products, migrating customers to the cloud, building trust around cost transparency, and crafting a powerful plan to win and expand high-value accounts through cross-functional collaboration. The role entails managing named accounts or territories, shaping strategic sales plans, identifying key decision-makers and executive relationships, leading negotiations, staying informed on industry trends, forecasting, mentoring junior team members, and traveling as needed.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers supported by agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation opportunities, ensuring platform health and proactive adoption, and leading change management and scaling across departments and regions. You’ll also collaborate on strategic alignment through Quarterly Business Reviews and provide adoption reporting and business outcome analytics to reinforce ROI and renewal opportunities; travel up to 25% is required. Candidates should have 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, experience with analytics and executive facilitation, and a proactive, independent mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, within Miro’s diverse, inclusive culture and privacy policy.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes with a focus on the Innovation Workspace, comprising strategic advisors, onboarding experts, and technical account managers who work with customers to transform collaboration and innovation using agentic AI on Miro’s platform. The Technical Account Manager role partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, and guiding change management and scaling, including supporting Centers of Excellence and conducting quarterly business reviews to demonstrate ROI. Requirements include 5+ years in relevant roles, strong technical fluency with APIs and enterprise IT ecosystems, expertise in analytics and executive-level facilitation, and willingness to travel up to 25%. Miro offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend), a diverse and inclusive culture, and emphasizes its mission to empower teams to create the next big thing, with location-specific benefits and a recruitment privacy policy.

Miro's Professional Services team helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers with agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers' innovation operating models for lasting value. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, guiding change management at scale, and co-facilitating quarterly business reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, experience leading workflow optimization and change management, cross-functional facilitation, and up to 25% travel. Miro offers equity, wellbeing benefits, a learning stipend, location-specific benefits, and a diverse, inclusive culture focused on empowering teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, and the Technical Account Manager (TAM) acts as a fractional strategic advisor to maximize business value and embed Miro into customers' innovation operating models. TAM responsibilities include guiding workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration and automation opportunities, and monitoring platform health, engagement, and feature adoption. They lead proactive optimization, change management and scaling by equipping internal champions, supporting Centers of Excellence, navigating organizational change, and facilitating quarterly business reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, proven ability to drive platform adoption and change management, data-informed analytics, executive-level facilitation, and up to 25% travel. Benefits and culture include equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive environment focused on belonging and collaboration, with location-specific details and recruitment privacy policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers supported by agentic AI and a world-class platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, recommending integrations and automation to improve alignment and speed, embedding Miro in existing systems, and delivering proactive, insight-driven adoption guidance. They also lead change management and scaling by enabling internal champions, supporting Centers of Excellence, navigating organizational change, and co-facilitating Quarterly Business Reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles with strong API/integration fluency, analytics and executive-level facilitation skills, willingness to travel up to 25%, and a global benefits package including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, all within a culture that values diversity, belonging, and collaboration.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers collaborating to transform how teams work and innovate with agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for lasting value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration and automation opportunities, guiding embedding of Miro into existing systems, proactive platform health monitoring and adoption analytics, change management and scaling across departments, supporting Centers of Excellence with governance and deployment at scale, and collaborating on quarterly business reviews to demonstrate ROI. Requirements are 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead adoption and change initiatives, expertise in platform analytics, executive facilitation skills, familiarity with collaboration tooling, and willingness to travel up to 25%. The company offers benefits such as equity, wellbeing and equipment allowances, and an annual Learning & Development stipend, and it emphasizes belonging, diversity, and collaboration across a global workforce with a Recruitment Privacy Policy.

The Professional Services team at Miro helps Enterprise customers achieve outcomes via the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and Miro’s platform. The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. What you’ll do includes designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, embedding Miro into customers’ systems, and proactively monitoring health, usage, and feature adoption; you’ll also equip internal champions for scaling, support Centers of Excellence, and guide governance and deployment at scale to make Miro a strategic pillar. You’ll collaborate with Customer Success Managers to co-facilitate Quarterly Business Reviews, provide adoption reporting and business outcome analytics, and influence customer strategy to support renewals and growth; the role requires 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, and the ability to lead change management and executive-level workshops, with travel up to 25%. Miro offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a global, diverse, inclusive culture and a mission to empower teams to create the next big thing.

The Professional Services organization at Miro supports Enterprise customers to achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers collaborating closely with clients. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation opportunities, monitoring platform health and adoption, and providing proactive optimization and governance guidance. Requirements include 5+ years in enterprise SaaS in consulting, technical account management, or related roles, strong fluency with APIs and integrations, data-driven platform analytics, executive facilitation skills, and up to 25% travel. Miro offers global benefits such as equity, a wellbeing benefit, a learning stipend, and a diverse, inclusive culture aligned with its mission to empower teams to create the next big thing.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers collaborating to embed AI-powered capabilities and Miro’s platform into customers’ workflows. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include guiding workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration strategies and automation to accelerate value, embedding Miro into existing systems, proactively monitoring platform health and usage, leading change management and scaling with internal champions and Centers of Excellence, and co-facilitating Quarterly Business Reviews with Customer Success to demonstrate ROI. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency with APIs and enterprise IT ecosystems, experience in workflow optimization and change management, data-informed analytics, and the ability to work independently with up to 25% travel. Benefits and culture include equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive environment; Miro emphasizes collaboration and belonging and highlights location-specific benefits on its Global benefits board.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value. Responsibilities include designing Discover–Define–Deliver workflows, recommending integration and automation opportunities, guiding embedding into existing systems, proactively monitoring health and adoption, and enabling scale and governance via CoEs and QBRs with ROI validation. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, a proven ability to lead workflow optimization and change management, and travel up to 25%. The role offers a global benefits package (equity, wellbeing, equipment allowance, and a learning stipend) and a diverse, collaborative culture, with Miro emphasizing belonging and inclusion and providing information about life at Miro and its Recruitment Privacy Policy.

Zendesk seeks an AI-savvy SMB Account Executive to grow its SMB SaaS business by using AI-driven insights to accelerate revenue and deepen customer impact. You will acquire new SMB customers, manage relationships for retention, lead complex sales cycles with AI data, co-create AI transformation roadmaps, and present ROI-driven value cases while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, ability to engage at multiple customer levels, strong AI product-architecture dialogue, and proficient CRM/forecasting with travel willingness. The ideal candidate is customer-centric, data-driven, collaborative, a continuous learner who mentors others and balances strategic thinking with execution in AI-enabled sales. The US OTE ranges from $111,000 to $167,000 with a 60/40 base/commission split (plus potential bonuses); the role is hybrid with in-office and remote work, and Zendesk emphasizes equal opportunity, inclusion, and accommodations, with AI screening as part of the process.

At Atlassian, employees can work flexibly and globally, with products like Jira Software, Confluence, and Jira Service Management used by Fortune 500 companies and many others to help teams collaborate and deliver results. The Mid-Market sales team manages 45-75 accounts with 200-10,000 seats and a $2-4M annual quota, leading cross-functional deal teams that include SDRs, SEs, SSEs, AMs, and partners to drive net-new growth and expansion. The role involves building executive-level relationships across IT, business, sales, and marketing, and applying MEDDPICC (or similar) to qualify, advance, and win complex opportunities through outcome-based selling. You will identify cloud-first opportunities, cross-sell and expansion opportunities, source and qualify leads for a healthy pipeline, price and negotiate contracts, and provide accurate forecasting while collaborating with channel, marketing, product, and customer success to maximize customer satisfaction. Travel occasionally for customer meetings, industry events, and team gatherings, and stay informed on industry trends and competitors to maintain a competitive edge while advocating for customers to product and engineering teams.

Atlassian offers flexible work options and hires globally where it has a legal entity, and is hiring a Sales Compensation Strategy & Design Sr. Manager to modernize and scale Sales compensation plans across all sales roles. The role combines strategic, analytical, and execution work and requires collaboration with Sales, Strategy, Sales Ops, Finance, HR, Enablement, Product, and RevOps to re-architect how we land, expand, and retain customers. Responsibilities include end-to-end design and rollout of commission and incentive programs, and designing energizing incentive models for SaaS patterns such as subscription, consumption, usage-based, and commit-to-consume, while evolving customer engagement models and GTM plays. It emphasizes data-driven strategy, benchmarking, tracking metrics, developing incentive programs, and forecasting impact with executives to ensure scalable execution. Qualifications include 6-9 years in SaaS sales compensation with plan strategy and design, enterprise-scale transformation experience, strong analytical and communication skills, cross-functional influence, and experience with compensation tools.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is seeking a Director of IT Finance to lead a high-performing team that supports critical financial processes, particularly Record to Report (R2R) and Source to Pay (S2P), with an emphasis on finance technology and collaboration across geographies. Responsibilities include leading and developing IT teams, designing scalable value streams to optimize R2R and S2P, serving as a strategic partner to global business leaders, driving large ERP migrations and financial system integrations, implementing AI-driven automation, and ensuring system oversight and strong project management. Requirements feature a bachelor’s degree in Finance, Accounting, Business, or related field (MBA or CPA/CFA preferred), 10+ years in finance systems/operations with at least 5 years in leadership, and proven experience with ERP/finance tools (e.g., Oracle, NetSuite, Adaptive, Blackline, Coupa) plus demonstrated global team development and change management skills. The role offers a US base salary of $170,000–$256,000 with potential bonuses and benefits, and a hybrid in-office/remote schedule with specific in-office days determined by the hiring manager. Zendesk highlights its core values (lead with exceptional service, deliver the simplest solution, take pride in our work, care for each other) and its commitment to diversity, equity, and inclusion, while noting the use of AI screening in applicant evaluation and providing accommodations for applicants with disabilities.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

- The role is a senior, highly technical customer support expert for Zendesk Premier customers, serving as the designated contact, understanding needs, advocating for solutions, and coordinating input from a global team. - Responsibilities include owning customer issues through resolution, providing guidance on APIs, Frameworks, and SDKs, and stepping in during service incidents to coordinate among Operations, Development, Incident Management, and the customer. - Required skills encompass 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor SaaS troubleshooting, and hands-on HTML/JSON/JavaScript/REST experience (Java/Ruby/Python a plus). - The position offers a US base salary of $82,000–$124,000 with potential bonus/benefits and follows a hybrid work model requiring in-office presence part of the week, with the schedule determined by the manager. - Zendesk emphasizes fairness and inclusion, may use AI for screening, is an equal opportunity employer, and values diversity and accommodations; requested skills include formal presentation, innovative thinking, proficiency with tools like GSuite/Slack/Confluence, and a second language is welcome.

Zendesk is seeking a Consultant-level HRIS Analyst (Workday) who will design and build a best-in-class global business process while remaining hands-on and mentoring junior teammates. The role encompasses end-to-end Workday Recruiting configuration (Business Process, Reports, Integrations, Gem Overlay, Security), managing day-to-day ticket workload, leading the technical roadmap, providing production support, and partnering with stakeholders in an agile environment. Qualifications include 5+ years in HRIS with 3+ years of deep Workday configuration, 2+ years in Recruiting configuration (Core HCM, Reporting, US Benefits preferred; Gem overlay bonus), and expert-level skills in Reporting, Calculated Fields, and EIBs, plus disciplined UAT and living documentation. The candidate should embody a "no task too small" mentality, be a natural teacher, possess a solution-architect mindset, translate technical concepts for non-technical stakeholders, and demonstrate curiosity with ownership. The position offers a US base salary of $122k-$182k with potential bonuses/benefits, a hybrid work arrangement, Zendesk’s commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, with AI screening noted in the process.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.