The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a Senior Backend Engineer for their AI Agents team to collaborate on building a robust backend that enhances the performance and reliability of the company's innovative Gen3 AI Agent system. This cutting-edge technology aims to transform the chatbot landscape by offering a dynamic, goal-oriented conversational AI capable of real-time reasoning and user adaptation. The role requires designing and developing high-traffic services and APIs, implementing a microservice architecture, and ensuring the codebase is continually improved. Candidates should have strong skills in writing efficient code, experience with microservices and database management, and a passion for team collaboration and mentoring. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and is committed to fostering diversity and inclusion in the workplace.

The Engineering Manager role in the AI Agents - Bridge Team at Zendesk involves leading a team of 6-8 engineers focused on developing integrations within the Zendesk ecosystem. This position is part of a fast-growing division that aims to create impactful tools for enhancing customer onboarding with AI agents. Key responsibilities include mentoring team members, fostering collaboration, and ensuring high standards of product quality and development practices. Candidates should possess strong technical expertise, experience in managing engineering teams, and the ability to communicate effectively with various stakeholders. Zendesk promotes a hybrid work model and emphasizes diversity, equity, and inclusion within the workplace.

The Agentic Tribe is innovating the conversational AI landscape with Gen3, an advanced AI agent system that offers dynamic and goal-oriented interactions beyond typical chatbots. The role of Engineering Manager for the Voice Agent Team involves leading a group of engineers to develop and scale voice agents and associated technologies like speech recognition, ensuring high performance and scalability. This role requires managing a team of 6-8 engineers, promoting a collaborative culture, and guiding continuous improvement in engineering practices. Candidates should possess strong technical backgrounds and leadership experience, focusing on mentoring, communication, and fostering diverse perspectives. Zendesk emphasizes a hybrid work experience and values diversity, offering equal employment opportunities and accommodations for applicants with disabilities.

The Agentic Tribe is seeking a Senior Voice AI Agent Engineer to help develop Gen3, an advanced AI system that facilitates goal-oriented, real-time conversations using voice. This role involves building robust voice applications that incorporate features such as speech-to-text, text-to-speech, and voice activity detection to enhance user interaction experiences. Key responsibilities include designing intelligent voice agents, integrating third-party services, and creating seamless conversational flows that enable complex task execution. The ideal candidate should possess strong programming skills, particularly in Python, as well as experience with voice AI technologies and APIs. Zendesk, the company behind this initiative, emphasizes diversity and inclusion in its hiring practices while providing a hybrid work environment for its employees.

The Agentic Tribe is pioneering advancements in chatbot technology with its Gen3 AI Agent system, which offers goal-oriented, dynamic, and adaptable conversational capabilities. They are looking for an AI Agent Engineer to innovate AI technology by designing and implementing intelligent autonomous agents that utilize Large Language Models (LLMs). The responsibilities include designing scalable AI agents, integrating them with existing systems, and optimizing their performance while collaborating with various teams to deliver impactful solutions. The role requires proficiency in Python, experience with modern AI frameworks, and strong problem-solving skills, with preferred qualifications including advanced degrees and a solid understanding of machine learning concepts. Zendesk is committed to fostering diversity and inclusion in the workplace and offers a hybrid work experience.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 system, which is a dynamic and goal-oriented AI capable of real-time reasoning and adaptability. They are looking for a Staff AI Agent Engineer to lead the development and deployment of intelligent agents that utilize Large Language Models (LLMs) while overseeing technical initiatives across teams. Responsibilities for this role include architecting AI agents, integrating solutions with enterprise systems, and ensuring effective AI deployment, while also mentoring junior engineers. Key competencies involve expertise in LLM systems, tool integration, evaluation methodologies, and performance optimization strategies. Zendesk, the company's parent organization, emphasizes a diverse and inclusive work environment, offering a hybrid work model and a commitment to community engagement.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice conversations. The role involves defining the product vision, shaping user experiences, and developing a conversational AI system that integrates with existing voice platforms. Key responsibilities include leading product strategy, conducting customer discovery, ensuring voice UX excellence, and collaborating across various teams for successful product execution. Candidates should have experience in AI-powered or voice product management, strong communication skills, and a track record of driving user-focused outcomes. Zendesk emphasizes a hybrid working model and promotes diversity, equity, and inclusion in the workplace.