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The job description outlines a position for a Staff Frontend Engineer at Zendesk, where the candidate will lead the development of the Zendesk AI Agents platform. Key responsibilities include designing scalable frontend architecture, mentoring junior engineers, and participating in strategic planning alongside product managers and designers. The role requires hands-on development using technologies like TypeScript and React, and necessitates strong collaboration with backend teams to ensure cohesive product features. Ideal candidates should have extensive knowledge of frontend systems, a commitment to engineering excellence, and experience in improving performance and code quality. Zendesk emphasizes its inclusive work culture and commitment to diversity, welcoming applicants from various backgrounds.

The Agentic Tribe is introducing Gen3, a sophisticated AI Agent system that enhances conversational AI capabilities, making interactions more dynamic and personalized. Zendesk is seeking a Senior Machine Learning Scientist to lead a product area focused on AI Agents, bridging machine learning research with practical applications in customer experiences. The role involves designing and testing innovative AI solutions, overseeing research projects, and collaborating with a cross-functional team. The ideal candidate should have a degree in a related field, industry experience in machine learning or NLP, and a keen interest in conversational AI. Zendesk emphasizes diversity and inclusion in the workplace, offering a hybrid work model that balances in-office collaboration with remote flexibility.

Zendesk is seeking a German-speaking Technical Account Manager (TAM) to support larger German customers within their European Team. The TAM will collaborate closely with various stakeholders, helping clients optimize their use of Zendesk products and providing strategies for improving customer experience while acting as a liaison between the customer and Zendesk teams. This hybrid role offers flexibility to work both remotely and from the office, promoting collaboration and personal growth within the company. Candidates should be fluent in German and English, possess solid technical experience, and have a strong background in customer service management. Zendesk emphasizes a diverse and inclusive workplace and is committed to supporting employees' well-being and career development.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice automation. This role focuses on defining product vision and user experience while leading the development of a conversational AI system integrated with existing voice platforms. Key responsibilities include managing product strategy, conducting market research, optimizing voice user experience, and collaborating with cross-functional teams. Candidates should have experience in product management, particularly with AI or voice products in B2B SaaS, and possess strong communication skills for stakeholder alignment. The position promotes a hybrid work model, allowing collaboration and flexibility in the workplace, and emphasizes Zendesk's commitment to diversity and inclusion.