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Zendesk QA is hiring for a hybrid backend role in Estonia to develop AI-driven customer service quality assurance tools that help teams deliver high-quality support and reduce churn. The stack includes Python, PostgreSQL/MySQL, BigQuery/Spanner, REST and RPC-based APIs, Kubernetes/Docker, Airflow, Google Cloud Platform, and a monorepo setup. You’ll work with a 6-week mission-driven development cycle, act with independence, build APIs and reusable code, optimize performance and security, design data storage solutions, integrate with help desk and analytics platforms, and perform code reviews and automated testing. Requirements include at least 5 years of backend experience, proficiency in Go/Python/Java, strong SQL/database knowledge, cloud-native experience, GCP or AWS, fluent English, and an interest in ML Ops. Zendesk emphasizes a hybrid-on-site culture, diversity and inclusion, potential AI screening, and accommodations for disabilities.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to join their team in creating AI-driven customer service quality assurance solutions. The role offers significant autonomy, requiring collaboration in delivering high-quality, scalable code while optimizing performance and implementing security measures. Key responsibilities include building and improving APIs, designing data storage solutions, and taking ownership of projects, along with engaging in code reviews and writing automated tests. Candidates should have at least five years of experience with languages such as Go, Python, or Java, and a strong understanding of relational databases and cloud-native technologies. Additionally, Zendesk promotes a hybrid working environment and values diversity and inclusion within its workplace.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.