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Zendesk is looking for a Manager of Professional Services to lead its team of Services Consultants in Brazil and the LATAM region. The role involves ensuring project success, managing escalations, and building strong partnerships with Sales and Solution Architects to optimize customer outcomes. Key responsibilities include team leadership and development, managing Services revenue delivery, customer success and escalation management, and collaborating with internal teams for seamless service delivery. The ideal candidate should have over six years of experience in software implementation, proven leadership in consulting roles, and strong communication skills in Portuguese and English. Additionally, Zendesk promotes a collaborative hybrid work environment that supports diversity, inclusion, and professional growth.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring strong leadership, communication, and project management skills. Key responsibilities include managing client relationships, overseeing project delivery, refining methodologies, mentoring junior staff, and addressing risks proactively. Candidates should have over five years of relevant experience, exceptional interpersonal skills, and proficiency in project management tools, with a preference for those speaking Spanish and holding project management certifications. Zendesk emphasizes a positive workplace culture, supporting diverse and inclusive practices while promoting work-life balance through flexible work options. The company also engages in community involvement and values ongoing development and employee well-being.

The Customer Success Manager role at Zendesk involves engaging with diverse customer segments to ensure they derive value and sustain growth with the company. Responsibilities include facilitating personalized engagements, conducting webinars, and developing outreach campaigns to enhance customer satisfaction. Candidates should have at least three years of experience in Customer Success or Account Management, strong communication skills, and the ability to analyze data for informed decision-making. The position requires fluency in English and Portuguese, as well as in-office presence at least three days a week. Zendesk promotes diversity and inclusion in hiring practices and encourages continuous improvement and innovation in customer interactions.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.

Zendesk is a leading company in customer experience solutions, primarily focused on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement scalable customer service solutions while ensuring seamless integration across various platforms. The role involves technical leadership, innovation adoption, security compliance, engagement with partners, and pre-sales support, alongside mentoring other specialists. Key qualifications include a degree in a related field, a minimum of 10 years of experience in solution architecture, and strong technical expertise in relevant technologies. Additionally, Zendesk offers a hybrid work environment, promoting a culture of diversity, inclusion, and employee well-being.

Zendesk is seeking an experienced Implementation Consultant to join its Professional Services team, focusing on onboarding customers to AI Agent solutions. The consultant will guide clients through the integration of AI capabilities into their customer service operations while ensuring they maximize the benefits of Zendesk's offerings. Key responsibilities include leading AI onboarding implementations, fostering customer partnerships, leveraging product expertise, and managing multiple projects effectively. Qualifications needed for the role include at least three years of consulting or software implementation experience, strong project management and communication skills, and a passion for relationship building and continuous improvement. Zendesk emphasizes a supportive and inclusive work environment, offering a hybrid work model that balances in-office and remote work, alongside a commitment to diversity and community engagement.

The Principal AI Specialist, Customer Success at Zendesk plays a critical role in ensuring customers achieve business outcomes quickly through the company's advanced AI solutions. This role involves collaborating with various organizational levels, from executives to customer experience leaders, aiming to drive AI adoption and maximize customer value realization. The responsibilities include proactive customer health management, fostering strong customer relationships, and delivering a superior customer experience by leveraging Zendesk's AI tools. Additionally, the specialist must work closely with other teams within Zendesk to enhance product adoption and address any customer challenges. Candidates should have significant experience in customer success, particularly with AI solutions, along with strong interpersonal skills and a proven ability to manage multiple customers' success simultaneously.

The Technical Account Manager (TAM) role at Zendesk focuses on building strong relationships with clients and guiding them in implementing strategies that enhance customer experience (CX). TAMs work collaboratively with various teams within Zendesk and client organizations to document CX ecosystems and provide tailored advice on product capabilities for immediate improvements. Responsibilities include managing operational reviews, orchestrating resources for implementations, and ensuring quick resolution to critical issues alongside support teams. Candidates should have extensive technical experience, excellent communication skills, and familiarity with SaaS environments, particularly relating to customer experience. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work arrangements and a commitment to community engagement.

Zendesk is seeking motivated Digital Inside Sales Specialists to provide exceptional customer experiences through a high-velocity sales approach, focusing on new and existing customers. Ideal candidates should have a successful sales track record, preferably with Software/SaaS experience, and will work in a hybrid setting, initially requiring some travel to a Zendesk office during training. Responsibilities include responding to inbound leads, resolving inquiries, becoming product experts, and meeting established KPIs and revenue targets. The role demands excellent communication skills, organizational abilities, and a passion for Zendesk's technology. Zendesk values work-life balance and fosters a diverse, inclusive workplace culture, supporting flexibility and community engagement.