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Zendesk is seeking an experienced Implementation Consultant with a focus on AI Agent onboarding to join their Professional Services team. The role involves guiding customers through the integration of Zendesk’s AI capabilities into their customer service operations while ensuring they maximize the value of the software. Key responsibilities include leading AI onboarding initiatives, fostering customer partnerships, applying product expertise, managing multiple projects, and collaborating with cross-functional teams. Candidates should have over six years of consulting or software implementation experience, strong project management skills, and proficiency in AI/automation within SaaS tools. Zendesk emphasizes a supportive and inclusive workplace, offering flexible working arrangements and a strong commitment to diversity and community engagement.

The AI Sales Specialist role at Zendesk focuses on driving the adoption of AI products within the Commercial segment in the LATAM region while collaborating closely with the Core Account Executive team. Key responsibilities involve achieving sales goals, engaging with customers to understand their challenges, and providing tailored AI solutions, as well as supporting proof of concepts (POCs). The position requires someone with proven sales experience, preferably in Conversational AI or the customer experience sector, and excellent interpersonal skills to foster long-term relationships. The role allows for remote work but also provides opportunities for in-person collaboration at Zendesk offices. Zendesk is committed to diversity and inclusion, welcoming applicants from all backgrounds and offering reasonable accommodations for individuals with disabilities.

Zendesk is looking for a Manager of Engagement Managers to oversee its team in Brazil and the LATAM region, focusing on project success and building partnerships with stakeholders. The role involves leading and developing Engagement Managers with an emphasis on accountability and continuous improvement while managing regional project performance and ensuring operational excellence. Key responsibilities include handling customer escalations, collaborating with cross-functional teams, and contributing to global initiatives to enhance service delivery. Candidates must have strong leadership experience, familiarity with enterprise delivery methodologies, and the ability to thrive in a fast-paced environment; fluency in Portuguese and English is required, with Spanish preferred. Zendesk promotes a flexible, hybrid working model and is committed to diversity, inclusion, and community engagement.

The job description outlines a position within Zendesk's Professional Services team, focusing on collaborating with customers to integrate Zendesk into their support systems. The role involves defining, documenting, and executing technical solutions to enhance customer experiences while providing expertise based on prior experience. Responsibilities include executing design sessions, producing technical documentation, leading projects, and mentoring junior staff, while maintaining technical knowledge of the Zendesk product line. Candidates are expected to have significant experience in system architecture and customer support processes, along with excellent communication and organizational skills. Zendesk promotes a flexible and inclusive work environment, offering a hybrid working model and emphasizing diversity and community engagement.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring strong leadership, communication, and project management skills. Key responsibilities include managing client relationships, overseeing project delivery, refining methodologies, mentoring junior staff, and addressing risks proactively. Candidates should have over five years of relevant experience, exceptional interpersonal skills, and proficiency in project management tools, with a preference for those speaking Spanish and holding project management certifications. Zendesk emphasizes a positive workplace culture, supporting diverse and inclusive practices while promoting work-life balance through flexible work options. The company also engages in community involvement and values ongoing development and employee well-being.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.

Zendesk is a leading company in customer experience solutions, primarily focused on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement scalable customer service solutions while ensuring seamless integration across various platforms. The role involves technical leadership, innovation adoption, security compliance, engagement with partners, and pre-sales support, alongside mentoring other specialists. Key qualifications include a degree in a related field, a minimum of 10 years of experience in solution architecture, and strong technical expertise in relevant technologies. Additionally, Zendesk offers a hybrid work environment, promoting a culture of diversity, inclusion, and employee well-being.