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Zendesk is seeking a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to enhance CRM insights and customer support tools by building a solid data foundation. The role involves designing scalable data solutions, developing and maintaining ELT pipelines, optimizing SQL-based data models, and improving data delivery systems. Candidates should have over three years of data engineering experience, a strong background in SQL, experience with dbt, and proficiency in programming languages such as Python. Preferred qualifications include a SnowPro Core certification and familiarity with Lean/6 Sigma principles related to CRM analytics. The position offers a hybrid work environment, promoting collaboration in the office while allowing remote work flexibility.

SmartBear emphasizes the importance of quality in software development, providing tools like the SmartBear API Hub, Insight Hub, and Test Hub to enhance visibility and automation for teams. The company is seeking a Test Evangelist to help advocate for testing best practices and engage with the software testing community, showcasing SmartBear’s solutions. The role involves creating technical content, delivering presentations, and building relationships in the testing community while staying updated on testing methodologies. Candidates should have expertise in test automation frameworks and strong communication skills, along with a solid background in testing advocacy or quality engineering. SmartBear promotes an inclusive workplace and is recognized as a good employer committed to ethical practices and social responsibility.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

The job title is Global Security & Safety (GSS) Intelligence & Response Coordinator for the EMEA region, located in Dublin or London, with a combination of in-office and hybrid work opportunities. The position involves supporting Zendesk's Global Security & Safety team through responsibilities such as threat reporting, alarm monitoring, and life safety incident responses. The role requires a proactive mindset, strong interpersonal and communication skills, and a commitment to continuous improvement. Applicants should have a customer-service approach, fluency in English, and experience in problem-solving and collaboration, with preferred qualifications including roles in intelligence analysis or security environments. Zendesk emphasizes its inclusive workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Data & Analytics Analyst to join its Analytics Prototyping (ZAP) team, focusing on AI analytics and measuring the value of AI agents for customers. The role involves working closely with stakeholders to develop metrics, analyze data trends, and quantify the impact of AI on customer experiences. Candidates should possess strong SQL skills, experience in data analysis, and the ability to communicate complex findings to diverse audiences. Preferred qualifications include familiarity with AI or machine learning, experience in customer support data environments, and proficiency in data visualization tools. The company promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

SmartBear emphasizes the importance of quality in software development, offering solutions like SmartBear API Hub and SmartBear Test Hub to enhance visibility and automation. Trusted by over 16 million developers and major companies, the company seeks an Account Executive for the EMEA region, who will act as a trusted advisor to clients and drive revenue growth through new sales and up-selling. Ideal candidates should possess sales experience in the SaaS industry, strong communication skills, and a track record of closing high-value deals. Responsibilities include managing sales pipelines, collaborating with teams to execute strategies, and ensuring customer success with the product. SmartBear promotes career growth and inclusivity within its workforce, committing to ethical corporate practices and a respectful workplace environment.

SmartBear emphasizes that quality is fundamental to great software development and supports customers with its suite of solutions for better visibility and automation in the software creation process. The company serves over 16 million industry professionals across more than 32,000 organizations, including major companies like Adobe and FedEx. An open position for an Account Executive in EMEA is highlighted, tasked with driving business growth by engaging with customers at various levels to showcase SmartBear's software value. Successful candidates will have a strong sales background in the SaaS industry and possess excellent communication and analytical skills. SmartBear promotes an inclusive workplace culture and invests in employee development while ensuring ethical corporate practices and social responsibility.

SmartBear is seeking a Sales Manager with a passion for leading and motivating a team to achieve revenue targets. In this role, the individual will develop the sales skills of Account Executives, manage quarterly progress and forecasts, and ensure team members meet or exceed their quotas. Candidates should have at least five years of sales experience, including two years in a sales management position, with a strong background in software quality and proven success in consultative sales. SmartBear promotes career growth and values diversity, with a focus on ethical corporate practices and social responsibility. The company, headquartered in Somerville, MA, is recognized as an industry leader, with a commitment to enhancing the technology-driven world.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Staff Data & Analytics Analyst to enhance AI analytics by measuring the value delivered by AI agents to customers. The ideal candidate should possess strong SQL skills, an analytical mindset, and the ability to convey complex analyses clearly to diverse audiences. Key responsibilities include partnering with stakeholders to align on business metrics, analyzing customer interaction data, and collaborating with product and engineering teams to generate insights. Required qualifications include a bachelor’s degree in a related field, over seven years of experience in data analysis, and expertise in SQL and advanced analytics tools. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce.

Zendesk is seeking a German-speaking Technical Support Engineer to provide technical guidance and support through various communication channels, aiming to enhance customer experiences. The ideal candidate should have over four years of technical support experience, excellent communication skills, and a strong sense of urgency while being able to manage multiple customer issues effectively. Key responsibilities include taking ownership of customer problems, being empathetic, and empowering users through a knowledge base. Zendesk promotes a hybrid work model, blending remote work with in-office collaboration, and emphasizes its commitment to diversity and inclusion in the workplace. The company offers reasonable accommodations for applicants with disabilities and encourages candidates from diverse backgrounds to apply.

Zendesk is seeking a Senior Program Manager to join their Product Development team, focusing on enhancing customer and employee service solutions. The role involves leading company-wide initiatives, coordinating with various teams such as Product Management and Engineering, and utilizing reporting and analytics to inform decisions. Candidates should have experience managing large-scale software releases, a strong understanding of AI and data analytics, and familiarity with Technical Program Management tools and agile practices. Effective facilitation skills and the ability to navigate risks are key aspects of the position. Additionally, Zendesk promotes a hybrid work environment, encouraging collaboration while offering remote flexibility, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking an SMB Account Executive to drive growth in B2B sales within the SaaS sector, focusing on expanding their SMB account base by identifying new opportunities and closing deals. The role requires building strong customer relationships, utilizing data insights to enhance client retention strategies, and effectively communicating the benefits of Zendesk products. Candidates should have a BA/BS degree, at least two years of relevant sales experience, and strong skills in negotiation and presentation. Familiarity with sales tools like Salesforce is beneficial, and fluency in Hebrew is a plus. Zendesk promotes a hybrid work environment, values diversity and inclusion, and is committed to providing accommodations for applicants with disabilities.

Figma is expanding its team with a focus on making design accessible, utilizing its platform to help teams innovate collaboratively and efficiently. The company is seeking a Senior Payroll Specialist to manage international payroll operations, requiring expertise in multi-country payroll processing and compliance with regional tax laws. This role entails collaboration with various teams, preparation of payroll journal entries, and oversight of tax filings, while using tools like Workday and ActivPayroll. Candidates should have significant payroll experience, strong relationship-building skills, and knowledge of international payroll regulations, with additional experience in project management or B2B SaaS being beneficial. Figma values diversity and encourages all qualified applicants to apply, including those with disabilities, offering accommodations during the hiring process.

The job description focuses on a role within the Messaging SDK for iOS, requiring an individual to assist in discovering and implementing new features for enhancing customer messaging experiences. Candidates should be proficient in Swift and Objective-C, with a solid grasp of iOS best practices, including SDK architecture and unit testing. The role involves collaboration with product management, backend teams, and active participation in the software development lifecycle to ensure quality releases. Preferred qualifications include experience with WebSocket, modern design principles, and contributions to open-source projects. Zendesk promotes a hybrid work environment and emphasizes diversity and inclusion in its hiring practices.