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The position of Sales Manager at SmartBear involves leading, motivating, and coaching a team of Account Executives (AEs) to achieve and exceed sales targets for software products. Responsibilities include developing sales skills, monitoring performance metrics, and maintaining relationships with team members and senior leadership. SmartBear, a leading technology company, offers significant opportunities for career advancement in a high-growth environment, with a strong focus on ethical practices and social responsibility. The company has a diverse and inclusive culture, emphasizing the holistic well-being of its employees and recognizing their achievements. With a global presence and numerous awards, SmartBear is committed to fostering a collaborative work environment while promoting individual merit and ability without discrimination.

The job description is for a Zendesk AI Service Consultant, focusing on onboarding customers and ensuring their successful implementation of Zendesk products. This role entails clarifying customer objectives, defining project scopes, and guiding clients through the onboarding process, particularly regarding AI agent implementation. The consultant must maintain expertise in Zendesk's product suite, lead customer implementations, and provide support for effective change and release management. Ideal candidates should be fluent in English and either French or German, with experience in customer experience automation, service delivery, and CRM systems. The position offers a hybrid work model, with a recommendation for in-office collaboration once a week and flexibility to adjust working hours based on customer needs.

Zendesk is seeking a Senior Data & Analytics Analyst for its Analytics Prototyping team to enhance AI analytics by measuring the value delivered by AI agents. The role requires strong SQL skills and the ability to craft clear narratives from complex data analyses for various audiences. Key responsibilities include collaborating with stakeholders to develop relevant metrics, analyzing customer interaction trends, and prototyping new metrics to assess AI and human support operations. The ideal candidate should have a background in data science, at least five years of analytical experience, and familiarity with data visualization tools, while experience in AI or machine learning is preferred. The position offers a hybrid work environment, combining in-office collaboration with remote flexibility.

The CCaaS CSM Specialist role at Zendesk is focused on helping customers optimize their use of Zendesk's Contact Center as a Service (CCaaS) solutions to achieve business results. This position involves engaging with various stakeholders within customer organizations to drive adoption and demonstrate measurable value from the platform. Key responsibilities include leading customer engagements, providing onboarding support, and ensuring alignment with broader customer success strategies. The role requires strong consultative skills and a deep understanding of contact center operations and performance metrics. Additionally, Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity and inclusion within the workplace.

The job position is for a Workday HCM/Absence/Time Tracking Consultant on an 11-month fixed-term contract, focusing on providing support for various Workday modules while collaborating with HR and IT teams. Key responsibilities include troubleshooting, configuring modules, ensuring compliance, developing new features, delivering training, and mentoring junior team members. Candidates are required to have a Bachelor’s degree and a minimum of four years of relevant Workday experience, specifically in Absence Management and Time Tracking. Preferred qualifications include Workday certifications and strong analytical and communication skills. Zendesk emphasizes its commitment to diversity, equity, and inclusion in the workplace and offers hybrid work arrangements, allowing a mix of in-person and remote work.

Zendesk is seeking a Senior Software Engineer to lead their Mobile Services engineering teams and enhance the backend services supporting their mobile products. The role involves architecting robust, secure, and scalable systems while providing technical leadership and mentorship to other engineers. Candidates should have experience with backend technologies, particularly Ruby on Rails and Scala, along with strong communication skills and a proactive approach to solving complex issues. Zendesk promotes professional growth in a diverse and inclusive environment, offering competitive benefits and a commitment to work-life balance. The company also values innovation and collaboration, seeking individuals who can contribute to high-quality code and effective team dynamics.

Zendesk is seeking a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to enhance CRM insights and customer support tools by building a solid data foundation. The role involves designing scalable data solutions, developing and maintaining ELT pipelines, optimizing SQL-based data models, and improving data delivery systems. Candidates should have over three years of data engineering experience, a strong background in SQL, experience with dbt, and proficiency in programming languages such as Python. Preferred qualifications include a SnowPro Core certification and familiarity with Lean/6 Sigma principles related to CRM analytics. The position offers a hybrid work environment, promoting collaboration in the office while allowing remote work flexibility.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

The job title is Global Security & Safety (GSS) Intelligence & Response Coordinator for the EMEA region, located in Dublin or London, with a combination of in-office and hybrid work opportunities. The position involves supporting Zendesk's Global Security & Safety team through responsibilities such as threat reporting, alarm monitoring, and life safety incident responses. The role requires a proactive mindset, strong interpersonal and communication skills, and a commitment to continuous improvement. Applicants should have a customer-service approach, fluency in English, and experience in problem-solving and collaboration, with preferred qualifications including roles in intelligence analysis or security environments. Zendesk emphasizes its inclusive workplace and offers reasonable accommodations for applicants with disabilities.

SmartBear emphasizes the importance of quality in software development, offering solutions like SmartBear API Hub and SmartBear Test Hub to enhance visibility and automation. Trusted by over 16 million developers and major companies, the company seeks an Account Executive for the EMEA region, who will act as a trusted advisor to clients and drive revenue growth through new sales and up-selling. Ideal candidates should possess sales experience in the SaaS industry, strong communication skills, and a track record of closing high-value deals. Responsibilities include managing sales pipelines, collaborating with teams to execute strategies, and ensuring customer success with the product. SmartBear promotes career growth and inclusivity within its workforce, committing to ethical corporate practices and a respectful workplace environment.

SmartBear emphasizes that quality is fundamental to great software development and supports customers with its suite of solutions for better visibility and automation in the software creation process. The company serves over 16 million industry professionals across more than 32,000 organizations, including major companies like Adobe and FedEx. An open position for an Account Executive in EMEA is highlighted, tasked with driving business growth by engaging with customers at various levels to showcase SmartBear's software value. Successful candidates will have a strong sales background in the SaaS industry and possess excellent communication and analytical skills. SmartBear promotes an inclusive workplace culture and invests in employee development while ensuring ethical corporate practices and social responsibility.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Staff Data & Analytics Analyst to enhance AI analytics by measuring the value delivered by AI agents to customers. The ideal candidate should possess strong SQL skills, an analytical mindset, and the ability to convey complex analyses clearly to diverse audiences. Key responsibilities include partnering with stakeholders to align on business metrics, analyzing customer interaction data, and collaborating with product and engineering teams to generate insights. Required qualifications include a bachelor’s degree in a related field, over seven years of experience in data analysis, and expertise in SQL and advanced analytics tools. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce.