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SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability with integrations across the SDLC to raise quality for delivery teams. It is trusted by 32,000 organizations, including 75% of the largest financial institutions, with brands like Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars. With best-loved brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr, SmartBear meets customers where they are to make the technology-driven world better, guided by inclusive culture and social responsibility. The BugSnag role involves supporting enterprise customers adopting BugSnag to improve stability, partnering with Sales for demonstrations and proofs of concept, delivering technical guidance on integration, and collaborating across Product, Engineering, and Customer Success to gather feedback while expanding knowledge in observability and cloud technologies. Requirements include 2+ years in a customer-facing technical role, knowledge of software development fundamentals and debugging, experience with APIs and languages such as JavaScript, Java, .NET, or Python, strong communication, a curious and collaborative mindset, and a culture that values growth, diversity, and ethical practices.

SmartBear delivers application integrity for modern tech stacks, providing AI-speed governance, deep test automation, API lifecycle management, and observability to ensure software works as intended across the SDLC. With 32,000 customer organizations—including 75% of the largest financial institutions—SmartBear supports brands such as Adobe, JetBlue, and Microsoft, and its open source tools are downloaded more than 100 million times per month with over 30,000 GitHub stars. Its product family includes Swagger, TestComplete, Reflect, QMetry, Zephyr, and others, meeting customers where they are to improve technology-driven outcomes. The Renewals Advisor role focuses on nurturing customer relationships, driving retention and lifetime value, expanding accounts through onboarding and adoption, and identifying upsell and cross-sell opportunities; it requires 2–4 years in a customer-facing software role, a degree or equivalent, and strong communication and relationship-building skills. SmartBear emphasizes inclusion, career growth, and social responsibility, operates globally from its Somerville HQ and offices worldwide, holds industry awards, and is an equal opportunity employer guided by values of being smart, open, driven, accountable, and curious.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling governance at AI-scale across the software development lifecycle. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—and features brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr; its open-source tools are downloaded over 100 million times per month and have earned 30,000+ GitHub stars. SmartBear serves developers, testers, and engineers worldwide, with headquarters in Somerville, MA and offices globally, all aimed at making the technology-driven world a better place. The job posting describes a pivotal India-based role, the People & Culture Director for SmartBear’s India operations in Ahmedabad, combining hands-on HRBP partnership with statutory compliance across all India-based employees and partnering with leaders to align People & Culture strategies with business priorities. Ideal candidates have 8+ years as a senior HRBP, strong performance management and employee relations skills, deep knowledge of Indian labor law, and a collaborative, inclusive approach; SmartBear promotes growth, celebrates its people, and is an equal opportunity employer.