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Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity. The Product Data Engineering organization is seeking a Senior Data Engineer to design premier data architecture and solutions that drive strategic decision-making. The role involves collaborating with business stakeholders to translate operational needs into technical requirements, leading high-impact company-wide initiatives, and mentoring junior engineers to foster technical excellence. You will design scalable, high-performance data solutions, develop ELT/ETL pipelines for large-scale and specialized datasets, create robust data models, implement data quality frameworks, and own the end-to-end data engineering lifecycle for the team's solutions. You will participate in on-call rotations for platform stability and partner with software engineering teams to enable rapid, self-service data consumption.

GitLab is an intelligent DevSecOps orchestration platform used by more than 50 million registered users and over half of the Fortune 100, and it treats AI as a core productivity multiplier within a high-performance, inclusive culture. The Staff Fullstack Engineer - Data Products role focuses on building GitLab's in-product insights atop the Data Insights Platform and Knowledge Graph, serving as the technical anchor for reporting dashboards, inbound graph ingestion, and outbound data delivery across GitLab.com, Dedicated, and Self-Managed environments. Responsibilities include architecting ingestion and modeling of GitLab and third‑party data into the Knowledge Graph, coordinating integrations with Jira, observability tools, Zendesk, and ServiceNow, and designing the Data Marketplace to expose data via Snowflake, Databricks, and BigQuery, plus publishing observability data as OpenTelemetry and supporting related APIs. Qualifications include end-to-end ownership of product or platform systems at the staff level, strong Go/Ruby/Node full-stack skills, experience with data or graph systems and multi-tenant SaaS/self-managed operations, plus clear written communication and mentoring across teams. The Data Products team builds foundational software delivery intelligence, dashboards, and data access across areas such as DORA metrics, value stream reporting, AI impact, security and quality metrics, and OpenTelemetry-based output, while GitLab supports remote, globally inclusive hiring, offers benefits like flexible PTO and equity, and is an equal opportunity employer encouraging applicants from underrepresented groups even if they do not meet every qualification.

GitLab is the intelligent orchestration platform for DevSecOps trusted by millions and many Fortune 100 companies, with AI embedded as a core productivity multiplier. The Engineering Manager will lead the SSCS Add-On backend team, delivering capabilities such as Dependency Firewall, Build Provenance, Malicious Package detection, and Artifact Signing, working closely with the Staff Backend Engineer and Product Manager. Responsibilities include driving general-availability delivery, establishing healthy team rhythms, developing the team through hiring and performance management, and coordinating planning and headcount with Finance while communicating across stage leadership. Requirements include 3+ years of experience guiding backend product engineering in security/DevOps, the ability to hire, technical credibility in package registries and CI/CD security, experience with multi-quarter roadmaps, and familiarity with supply chain security concepts like SLSA and Sigstore. The SSCS Add-On team is a distributed, remote unit within GitLab’s Software Supply Chain Security stage, and GitLab offers flexible benefits and a strong commitment to equal opportunity, with location guidelines and recruitment privacy provisions.

This Software Engineer II role in Agent Workspace UI focuses on modernizing Zendesk's largest monolithic frontend by building rich, scalable, fast features with React, Redux, TypeScript, and GraphQL. You will collaborate with product managers, designers, and backend engineers to deliver seamless experiences, write clean, well-tested code, participate in code reviews and design discussions, and identify frontend performance bottlenecks. Requirements include 1–2 years of frontend experience in SaaS or complex web apps, strong JavaScript/TypeScript skills, deep React ecosystem knowledge, GraphQL API experience, modern tooling, responsive and accessible design, and a focus on automated testing; bonuses include Ember.js, cloud platforms, containers, and open source contributions. Candidates must be physically located in Karnataka or Maharashtra, India, with a hybrid work arrangement that requires some in-office presence and a schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening per company policy, and offers reasonable accommodations for applicants with disabilities.

This is a Software Engineer - Full Stack role on Zendesk's Product Led Growth Team, focused on making the purchasing experience more consistent and intuitive, with responsibilities including collaborating with product managers and engineers, following Zendesk standards, championing high-quality code and test coverage, shipping code frequently without sacrificing stability, and participating in code reviews and design discussions across the SDLC. Requirements include 2-4 years of frontend development experience, expertise in session management, ORM, caching, JavaScript/TypeScript, HTML/CSS, CSS-in-JS, JSON, REST APIs, experience building complex SPAs with React or similar frameworks, hands-on Ruby on Rails experience, familiarity with AI tools like Copilot, ChatGPT, and Claude code, plus a team-first, agile mindset and strong communication. Bonus skills include Datadog or other log aggregation tools, MySQL, AWS (Aurora RDS), instrumentation frameworks like Segment or Pendo, CI/CD systems (GitHub Actions, Travis, Jenkins), and JavaScript build tooling (Webpack, Node.js). Location constraints: Zendesk can hire only candidates located in Karnataka or Maharashtra, with a hybrid arrangement that requires in-office attendance part of the week and an in-office schedule determined by the hiring manager. Zendesk emphasizes a fulfilling, inclusive culture and is an AA/EEO/Veterans/Disabled employer; AI or automated decision systems may screen applications; accommodations for applicants with disabilities can be requested by emailing peopleandplaces@zendesk.com.

SmartBear delivers application integrity for modern tech stacks with governance to operate at AI speed and scale, offering deep test automation, API lifecycle management, and observability that integrate across the SDLC to raise quality for delivery teams. The company is trusted by more than 16 million developers across 32,000 organizations, including 75% of the largest financial institutions, with brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr, while supporting a collaborative open source community. SmartBear also highlights its open source community and invites people to learn more at www.smartbear.com or follow the company on LinkedIn, X, and Reddit. The Renewals Advisor role focuses on nurturing customer relationships as a trusted advisor, driving retention and loyalty, ensuring onboarding and adoption to maximize license utilization, and identifying upsell and cross-sell opportunities. Requirements include 2–4 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management or customer success experience as a plus, strong communication and relationship-building skills, and the ability to consult remotely or onsite, all within a culture that emphasizes growth, inclusivity, and equal opportunity across a global footprint.

Atlassian supports flexible work locations—office, home, or a hybrid arrangement—to help employees balance family, personal goals, and priorities, and hires in any country where it has a legal entity. The role involves defining and communicating a clear vision for the territory and regularly reporting on funnel/territory status, resource needs, challenges, and successes. You’ll collaborate with cross-functional teams (Account Executives, Marketing, Customer Success, Product) to ensure customer satisfaction and retention, and represent the Atlassian Service Collection at industry events. You’ll work closely with Atlassian partner management and partners ranging from large IT service providers to professional services firms. On day one, the role requires at least 10 years of business development experience in technology vendors with a proven track record, ITSM market experience and familiarity with mainstream service management solutions, experience working with Indian customers and local SI partners to respond to RFPs/RFIs, the ability to independently drive GTM campaigns in the India market with Atlassian teams and channel partners, fluency in English, and ITIL certification as a plus but not mandatory.

Atlassian offers flexible work arrangements, allowing employees to work in an office, from home, or a combination of both, and hires in any country where they have a legal entity. Responsibilities include defining a clear vision for your territory, planning and communicating funnel/account/territory status, resource needs, and challenges, and collaborating with cross-functional teams to ensure customer satisfaction and retention. You will represent the Atlassian Service Collection at industry events and work closely with Atlassian partner management and a range of partners from large IT service providers to other professional service firms. On day one, you should have at least 10 years of business development experience with a proven track record of achieving/exceeding targets in technology vendors, ITSM market familiarity, experience with Indian customers and RFP/RFI responses with local SI partners, and the ability to drive GTM campaigns with Atlassian teams and channel partners in India; fluency in English is required. ITIL certification is a plus but not mandatory.

Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where the company has a legal entity. The AI & ML Platform Team builds and runs the infrastructure underpinning Atlassian’s AI, ML, and Search capabilities, with a mission to democratize AI & ML for Atlassian’s teams, customers, and ecosystem. The team manages infrastructure such as platforms for running generative LLMs and other models, GPU-accelerated model serving, data access and training, feature stores for production recommendations, and other capabilities, and collaborates closely with product and search teams to deliver Atlassian Intelligence features. They are distributed across Australia, India, Singapore, and the US, and sit within Central AI alongside Search & Conversational AI teams, working with leadership, PMs, stakeholders, and architects to influence direction in the rapidly evolving AI domain. The role emphasizes building effective teams, coaching and developing reports, contributing as a hands-on engineering leader to engineering and operational practices, and pursuing thought leadership as AI advances.

Atlassian allows employees to choose where they work—office, home, or a hybrid arrangement—and hires in any country with a legal entity. The AI & ML Platform Team builds and runs the infrastructure underpinning Atlassian’s AI, ML, and Search capabilities, with a mission to democratize AI/ML for teams, customers, and the ecosystem. They own infrastructure for running advanced generative LLMs, a GPU-accelerated model serving platform, data access and training infrastructure for next-generation in-house AI, and feature stores for production personalized recommendations, working closely with product and search teams to deliver Atlassian Intelligence features. The AI Platform teams are distributed across Australia, India, Singapore, and the US, sitting within Central AI alongside Search & Conversational AI teams. As a hands-on engineering leader, you’ll influence platform direction with leadership, technical program managers, stakeholders, and architects; coach and develop your reports, contribute to engineering and operational practices, and pursue thought leadership in the evolving AI space.

- Atlassian offers flexible work locations, allowing employees to work in an office, from home, or in a hybrid arrangement. - This flexibility gives Atlassians greater control over supporting their family, personal goals, and other priorities. - The company can hire people in any country where it maintains a legal entity. - The text includes a placeholder for a job description, indicating specific role details will be provided. - Overall, the message emphasizes flexibility in work location and global hiring capability.

Atlassian offers flexible work options, letting employees choose office, remote, or a hybrid arrangement to support personal priorities. The company hires people in any country where it has a legal entity. Data is central to Atlassian, with billions of events ingested monthly into its analytics platform used to drive critical decisions. Atlassian is seeking a Senior Data Engineering Manager to join the GTM Data Engineering team and help democratize data and build data products. The role involves building and leading a data engineering team (hiring, coaching, mentoring), providing deep technical guidance, driving engineering excellence through culture and process improvements, and collaborating closely with cross-functional partners.

Atlassian offers flexible work options—office, home, or a mix—and hires globally with virtual interviews and onboarding as part of its distributed-first approach, serving over 300,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola. The company aims to unleash every team’s potential through its software, deliver exceptional customer impact, drive ongoing revenue growth, and cultivate a “play as a team” culture where employees work with Atlassian, not for it. There is strong earning potential for the sales team, supported by a large enterprise market and customer preference for Atlassian products, and Atlassian is leading in responsibly integrating AI into its cloud offerings to migrate customers to the cloud with transparent costs and faster collaboration. The sales role focuses on strategic accounts, including Indian Global Capability Centers, owning the Indian presence and targets, and building relationships with key decision-makers while collaborating with internal teams, channel partners, product specialists, account managers, and solution engineers to deliver customer-aligned solutions. Responsibilities include developing and executing named account or territory plans, serving as the main contact for designated accounts, identifying expansion opportunities, conducting market research, providing forecasts, traveling as needed, and mentoring junior sales staff.

At Atlassian, you can choose to work in an office, from home, or a mix of both, with virtual interviews and onboarding as part of a distributed-first approach, and the company hires in any country where it has a legal entity. It serves over 300,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, and Coca-Cola, with a mission to unleash every team’s potential through software and to deliver customer impact and revenue growth. The culture centers on the value of “play as a team,” with employees working with Atlassian, not for Atlassian, and there is strong earning potential in sales due to the enterprise market and ongoing efforts to responsibly integrate AI into cloud products to migrate customers to the cloud with transparent costs and faster collaboration. The sales role focuses on driving the success of strategic, high-value accounts, particularly through the Indian Global Capability Centers, owning the Indian presence and targets while collaborating with peers and internal teams to deliver tailored growth strategies. Responsibilities include developing named account or territory plans, identifying key decision-makers and building C-level relationships in India, understanding business objectives, coordinating with Account Executives, Channel Partners, Product Specialists, and Solution Engineers, conducting market research, providing forecasts, traveling as needed, and mentoring junior sales staff.

Atlassian offers flexible work locations and is hiring a Senior Partner Solutions Architect, reporting to the International Head of Partner Solutions; the role is remote but must be located in India. The mission is to help customers thrive in the digital economy by delivering enterprise-grade cloud and AI solutions and enabling AI-driven workflows to solve business challenges. In this role, you will lead the development and implementation of tailored enterprise transformations with partners, guiding customers from discovery to delivery and becoming an Atlassian platform subject-matter expert. You will drive India-specific partner capability, collaborating with Global Cloud Leaders, Solution Strategists, sales, and partners to accelerate AI-powered platform solutions and co-selling motions. You will build packaged services and GTM strategies, run capability workshops, and lead cloud thought leadership across Atlassian in the India market.

Atlassian offers flexible work arrangements and hires in any country with a legal entity; the Senior Partner Solutions Architect role is remote and must be located in India, reporting to the International Head of Partner Solutions, with a mission to advance enterprise AI and Cloud adoption. The role leads the development and implementation of tailored enterprise transformation solutions for end customers, working with regional partners to design scalable architectures and AI-driven workflows, and guiding customers from discovery to successful delivery. It sits in the Partner Solutions team, which brings together experts in Cloud Acceleration, Upgrades, Solution Design, and Architecture, with a focus on building partner enterprise cloud capabilities and shaping Atlassian’s Partner ecosystem. Key responsibilities include leading India market partner capability strategy in collaboration with global cloud leaders, solution strategists, customer support, partner & alliances, and sales, and co-developing packaged implementation services and GTM strategies; conducting capability, technical, and practice workshops with partners. The role also entails educating enterprise sales on partner capabilities, building a coordinated capability model across Atlassian, and leading cloud thought leadership programs.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. The role requires 10+ years of SaaS experience and focuses on identifying, qualifying, onboarding, and activating new GSI relationships in the region, prioritizing partners that enable strategic enterprise access, services pull-through, and scalable delivery. You will create business cases, activation plans, and joint business plans for named GSIs, detailing value proposition, target accounts, solution focus, enablement requirements, and pipeline goals, and collaborate with regional sales leaders, account executives, partner sales, and solutions teams to demonstrate how GSIs unlock larger deals, improve win rates, and increase coverage. Lead account mapping, joint account planning, and opportunity planning between Atlassian sellers and partner teams; work with Partner Solutions, solution engineers, and partners’ practice leaders to build differentiated offerings on the Atlassian platform aligned to market demand in India; drive internal awareness so sales teams view GSIs as force multipliers in customer pursuits. Orchestrate cross-functional execution across marketing, enablement, operations, finance, legal, and customer-facing teams to move partners from signed agreements to active market impact; track partner performance with metrics such as accreditations, practice readiness, joint pipeline, influenced and sourced ACV, account engagement, and time-to-first-win; run regular business reviews and governance cadences with partners and internal stakeholders to maintain momentum and accountability; act as the voice of the India market by feeding back partner insights, competitive dynamics, and customer needs into regional and global strategy; success is turning a small set of priority GSIs into active, credible, solution-led Atlassian practices that generate pipeline, open executive doors, and deliver customer outcomes.

Atlassian offers flexible work options—office, home, or a hybrid approach—and hires in any country where it has a legal entity. Data is a core focus, with billions of events ingested monthly into the analytics platform and dozens of teams relying on it to drive decisions. The company is seeking a senior data engineering manager to join the growing Data Engineering Org and lead a high-performing team that designs, builds, and scales foundational analytical data products powering decision-making. The role partners with cross-functional stakeholders to define data strategies, improve data quality and reliability, and deliver reusable data models, pipelines, and platforms that enable analytics at scale, sitting at the intersection of data architecture, engineering excellence, and business impact. Responsibilities include building and leading the team through hiring, coaching, and mentoring; providing deep technical guidance; collaborating across multiple streams; contributing to technical/architectural discussions and decision-making; and driving innovation and operational excellence across data engineering teams.

Atlassian supports a distributed-first workforce with flexible work locations, virtual interviews and onboarding, and the ability to hire in any country where they have a legal entity. Their tools—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, trusted by Fortune 500 companies and organizations like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team focuses on cloud-first opportunities, customer expansion, and acting as a strong advocate by feeding customer feedback to product and engineering, in collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. The role includes developing and executing named Account or Territory plans (India), driving growth and engagement in the mid-market, building relationships, conducting product demonstrations, and ensuring high levels of customer success. It also involves staying current on industry trends, providing regular progress updates to management, and occasional travel to meet clients and participate in events.

Atlassian operates as a distributed-first company, letting employees work from office, home, or a mix, with virtual interviews and onboarding for global hires. Its software—Jira Software, Confluence, and Jira Service Management—helps teams organize, discuss, and complete work for a wide range of customers, from Fortune 500 firms to NASA. The Mid-Market sales team focuses on managing a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-selling and expanding user bases, nurturing relationships, and meeting revenue targets while advocating for customers. They work closely with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to guide deployments at scale and improve the customer experience in line with Atlassian values. The role involves developing named Account or Territory plans (India), driving growth and engagement in the mid-market, presenting product demonstrations, reporting progress, staying current on market trends, and occasional travel for client meetings and industry events.

Atlassian lets employees work from the office, from home, or in a hybrid setup, giving them flexibility to support family, personal goals, and other priorities. The company hires in any country where it has a legal entity. The Product Data Engineering (DE) organization is seeking a Senior Data Engineer reporting to the Senior Data Engineering Manager to design premier data architectures and solutions that drive strategic decision-making. In this role, you will partner across engineering to lead high-impact, company-wide initiatives, mentor junior engineers, and collaborate with leadership, product engineers, program managers, and data scientists to understand and prioritize business data requirements and translate operational needs into data solutions. You will design scalable, high-performance data systems, develop and optimize ELT/ETL pipelines for large-scale and specialized datasets, craft robust data models for fast storage and retrieval, implement data quality frameworks to ensure accuracy and trust, own the end-to-end data engineering lifecycle, participate in on-call rotations, and partner with software teams to enable rapid, self-service data consumption.

Atlassian offers flexible work options (office, remote, or hybrid) and can hire people in any country where they have a legal entity, and is seeking a Principal Data Engineer to lead data solutions that power crucial business decisions. The role requires an open-minded, structured thinker who can build systems at scale, enable a world-class engineering practice, and foster Atlassian’s data-driven culture. Responsibilities include owning the technical evolution of data engineering, delivering incrementally, escalating risks, and ensuring data quality, performance, security, and scalability while driving complex decisions. The candidate will set technical direction, define the problem space, architect solutions, coordinate and unblock a team of data engineers, and mentor them in collaboration with the engineering manager. They will work with cross-functional partners in a multi-functional team to embed a data-centric culture and balance customer and business needs with long-term maintainability and scale.

At Atlassian, we support flexible work locations and global hiring, with design focused on clarity, connection, and joy across our products and a unified, seamless experience powered by AI. The role is Design Manager for IT Services within Jira Service Management, aiming to reimagine service management for helpseekers and service agents and extend AI-enabled experiences across the Atlassian suite. The candidate should bring strong business sense, customer empathy, and the ability to connect problems to measurable business impact, leading a team that spans India and Australia in close partnership with Product, Engineering, Research, and Content Design. Responsibilities include setting a clear design vision for IT Services in Service Collection and shaping AI features across Rovo and JSM, working with cross-functional teams to ship high-quality work. You will recruit and mentor a diverse team, build inclusive rituals and effective written communication, drive AI adoption, evolve workflows with new tools, and own initiatives from idea to launch with clear customer outcomes and leadership communication.

Atlassian supports a distributed-first work model where employees can work from an office, from home, or a mix, with virtual interviews and onboarding and hiring in any country with a legal entity. Atlassian’s software helps teams organize, discuss, and complete shared work, including Jira Software, Confluence, and Jira Service Management, and is trusted by the Fortune 500 and over 300,000 companies worldwide, such as NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-sell and user expansion opportunities, nurturing relationships, and achieving revenue targets, while advocating for customers to product and engineering. This role collaborates with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to guide deployment and utilization of Atlassian at scale, guided by Atlassian values. Responsibilities include developing and executing named Account or Territory plans (India), driving growth and engagement in the mid-market, qualifying opportunities, delivering product demonstrations, coordinating with internal teams, reporting progress, staying updated on industry trends and competitors, and occasional travel to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required.

Atlassian offers flexible, distributed-first work options, including in-office, remote, or hybrid setups, and hires globally with virtual interviews and onboarding. The company provides Jira Software, Confluence, and Jira Service Management to help teams collaborate and deliver quality results, serving customers ranging from NASA to Fortune 500. The Mid-Market sales team focuses on managing a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-sell and expansion, and meeting revenue targets while advocating for customers and providing product feedback. Roles involve collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes, guide deployments, and ensure customer success, guided by Atlassian values. The India-specific plan emphasizes developing named accounts, driving growth, conducting product demonstrations, staying aware of industry trends, reporting progress, and occasional travel to meet clients and attend events.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. The Product Data Engineering organization is looking for a Senior Data Engineer to design premier data architectures and drive strategic decision-making. The role requires collaborating with business stakeholders to translate operational needs into technical requirements and leading initiatives to improve system efficiency, while mentoring junior engineers to foster technical excellence. Key responsibilities include designing scalable data solutions, developing and optimizing ELT/ETL pipelines for large-scale and specialized datasets, building robust data models, implementing data quality frameworks, owning the end-to-end data engineering lifecycle, and supporting platform stability via on-call rotation. You will partner with software engineering teams to create next-generation data systems that enable rapid, self-service data consumption, working with leadership, product engineers, PMs, and data scientists to prioritize business data needs.

The position is for Managed Shared Services Consultants who configure Zendesk solutions, advise on best practices, and act as an extension of customers' teams to help adopt, optimize, and maintain Zendesk products worldwide, including hands-on production work. Key responsibilities include maintaining product expertise, managing a customer backlog, educating customers for proactive optimization, collaborating across regions to gather requirements and prioritize work, and designing, testing, and rolling out complex production configuration updates. Additional duties involve conducting detailed account reviews, contributing to process improvements, and driving initiatives and projects as the team grows. Requirements include 6-10 years of professional consulting or customer success experience, Zendesk or CX experience, scripting in SQL/Python, familiarity with analytical tools (Excel/Tableau/Power BI), strong communication, multilingual ability a plus, problem-solving, attention to detail, independence, and shift flexibility, with the role based in Karnataka or Maharashtra and a hybrid onsite/remote arrangement. Zendesk emphasizes equal opportunity, inclusivity, potential AI screening, and accommodations, with a global, diverse workplace and offices worldwide.

Atlassian is hiring a passionate Solutions Engineer for the APAC Solutions Engineering team to serve Atlassian’s largest Indian customers as a trusted advisor. The role supports a flexible, distributed-first model: you can work in office, from home, or a mix, and the company hires anywhere with a legal entity, with virtual interviews and onboarding. The team’s values are Excellence, Team > Individual, Intentional Positivity, and Own Your Domain, Your Way. Key responsibilities include owning the technical engagement in pre-sales, advocating for Atlassian, empathizing with customers, lifelong learning, and driving business outcomes. The culture emphasizes collaborative problem solving, distributed collaboration, and empowerment to try new things and learn from failures.

Atlassian is on a mission to unleash every team’s potential by transforming software development, serving major brands worldwide and building a multi-billion-dollar business with 300,000+ paying customers, partners, and millions of users. The Enterprise Account Executive will develop territory strategies to drive growth and adoption of Atlassian’s portfolio with the largest enterprise customers while championing their needs and uncovering additional value. You will cover a territory in India, working with Channel Partners, Product Specialists, and Marketing to position value and strengthen existing relationships; AEs are consultative, solution-focused, and strategically minded. Responsibilities include creating territory and named account plans, owning accounts while coordinating with Solution Engineering, Sales Development, and Customer Success for a seamless experience, and collaborating with the Atlassian Channel team and external Partners to execute sales strategies. The role emphasizes teamwork, regular executive engagements, educating customers on Atlassian’s Cloud-based System of Work (including AI, Scaled Agile, Enterprise Service Management, Work Management, and DevOps), and consistently exceeding quotas while embodying “Be the change you seek” to improve customer service.

Zendesk is hiring an Engineering Manager in Pune to lead a high-performing team of about 10 engineers focused on building the AI-native Zendesk Platform and API strategy, with a hybrid work arrangement and relocation to Pune. The ideal candidate has a proven track record as an Engineering Manager, successful in building and scaling distributed teams, mentoring engineers, and aligning with external stakeholders to deliver scalable backend services and new initiatives. The role involves architecting foundational, high-throughput infrastructure that powers customer service across web, mobile, and AI orchestration layers, and decoupling core business logic from the user interface to create an API-first engine. Responsibilities include fostering an inclusive culture, coordinating with Engineering, Product, and Program Management to align strategy and deliver reliable products, improving delivery and team happiness, and communicating progress broadly. The opportunity is part of Zendesk’s Pune Product Development Center of Excellence with location restrictions (must be in Karnataka or Maharashtra) and a commitment to hybrid work, equal opportunity hiring and inclusion, with accommodations for disabilities; AI screening may be used in candidate evaluation.

Zendesk is seeking a Senior Product Designer for its Agent Workspace team in Pune, India, requiring in-office work at least three days a week and offering a hybrid arrangement. The role focuses on shaping core agent experiences to help support teams triage, prioritize, and resolve customer issues across channels in an enterprise SaaS context. Daily responsibilities include owning key agent journeys, rapid prototyping, collaborating with product managers, engineers, and content designers, and driving experiments to reduce friction and increase efficiency across global teams. Candidates should have 6+ years of product design experience with a strong portfolio of measurable outcomes, plus experience designing complex, workflow-heavy B2B SaaS, strong skills in interaction design, information architecture, and systems thinking, and proficiency in Figma, AI prototyping tools, and usability testing; they must be comfortable working across geographies and be located in Karnataka or Maharashtra. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening as part of the process, and supports a hybrid work model with in-office collaboration and accommodations for disabilities where needed.

- Zendesk is hiring a Senior Ruby on Rails Software Engineer to help manage the core User model for its support product, joining a Melbourne-based team with foundational engineering in Pune as Zendesk builds a Product Development Center. - You will own features end-to-end, work with the Tech Lead to design complete solutions, participate in cross-team technical decisions, break complex work into incremental tasks, and balance feature delivery with tech debt while leading pairing sessions and code reviews. - The role requires strong Ruby on Rails and MySQL experience, a track record of delivering large-scale, resilient web systems, excellent English communication, and the ability to explain technical decisions clearly to engineers and non-technical partners, plus coaching and collaboration skills. - The tech stack includes Ruby on Rails, MySQL and Redis, with frontend in React/TypeScript and occasional Go or Java services, plus gRPC, REST, Kafka, GraphQL, and deployment on Kubernetes with Docker via Spinnaker on AWS, with Datadog for observability. - This is a hybrid Pune-based role under Zendesk’s BOT model, requiring relocation to Pune with 3 days in the office; candidates must be located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodations, and may use AI screening as part of the hiring process.

Zendesk is seeking a Staff Cloud Developer with strong backend and frontend skills to build scalable AWS serverless cloud applications focused on data engineering, API integrations, and identity workflows using Python, JavaScript/Node.js, and React. Responsibilities include developing Python-based AWS Lambda functions for serverless data engineering workflows and authentication, building RESTful and GraphQL APIs with API Gateway, customizing Cognito via Lambda triggers, creating responsive frontends with React, and designing scalable data pipelines that ingest, normalize, and enrich data through APIs and webhooks. You will also collaborate on Infrastructure as Code with Terraform and CloudFormation, implement CI/CD for automated deployments, enforce security practices such as encryption and audit logging, integrate cloud contact center services like Amazon Connect, and participate in Agile processes while troubleshooting for performance and availability. Required qualifications include a bachelor’s degree or equivalent, 8+ years of development experience with at least 3+ years in AWS serverless and data engineering, strong Python backend skills, solid JavaScript knowledge (Node.js and React), hands-on experience with AWS services (API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, S3), Cognito customization, data pipelines, and IaC with Terraform and/or CloudFormation, plus CI/CD and cloud security expertise. Preferred qualifications include experience with Amazon Connect, containerization (Docker, ECS/EKS), an AWS Developer Associate or equivalent certification, familiarity with Agile/DevOps, and nice-to-haves such as AI tools in customer support (SageMaker, Comprehend, Lex) and Zendesk API ecosystem; note that Zendesk hires candidates located in Karnataka or Maharashtra, India, and emphasizes equal opportunity, hybrid work, and AI-driven screening policies.

Zendesk seeks a Software Engineering Manager in Pune to lead a newly formed Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader, overseeing 2-4 engineers, collaborating with Data Engineering, Product, ML, Sales, and CX teams to deliver on time with high code quality and scalable systems. You will guide the transition from Data Science prototypes to production-ready environments with clear API contracts, and foster a high-performance culture with emphasis on observability, best practices, and regular 1:1s for growth and well-being. Requirements include 10+ years of industry experience with 3+ years in technical leadership, a track record shipping full-stack production apps, strong backend skills (Python/Java, distributed systems, caching) with frontend review ability, and experience with OLTP databases and cloud data warehouses (MySQL, Snowflake, Redshift, BigQuery); nice-to-haves include data/analytics engineering background, Python backend focus, AI/LLM features, and familiarity with GTM tools. The role is hybrid with in-office days required, and Zendesk notes location restrictions to Karnataka or Maharashtra; the tech stack includes React 18 + TypeScript, Vite, Snowflake, Python/FastAPI, and an OpenAI Agent SDK-based AI stack, with Zendesk committed to diversity and inclusive hiring practices.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to serve as the technical leader, defining architecture, execution strategy, and a long-term roadmap for a feature-rich admin system, with in-office work required at least 3 days a week. You will independently drive system design, collaborate across multiple teams to build reliable, secure, scalable enterprise solutions, and develop event-driven architectures with real-time workflow and automation. You will mentor senior engineers, foster a learning culture, participate in on-call rotations after training, lead agile ceremonies, and own end-to-end delivery to ensure high quality and performance. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, and leadership in multi-tenant SaaS architectures, with autonomous delivery and strong communication. Zendesk notes location restrictions (candidates must be located in Karnataka or Maharashtra), emphasizes a hybrid work model and diversity, and highlights that AI screening may be used in the process, offering meaningful impact and growth opportunities.

The Services Consultant will lead end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, leading solution design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and delivering client training and handovers with regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (tech support/consulting), must-have Amazon Connect experience, 3+ years building/deploying cloud-based solutions, experience implementing AWS environments, automation and integrations across contact centers, strong programming with AWS Lambda and Python, and a hands-on, problem-solving mindset. The role follows Zendesk’s hybrid work model with eligibility limited to candidates located in Karnataka or Maharashtra, India, requiring some in-office attendance and a schedule determined by the hiring manager, along with a culture that emphasizes work-life balance and inclusion. Zendesk notes that AI or automated screening may be used in candidate evaluation and provides equal opportunity employment statements, diversity and inclusion commitments, and accommodations processes for applicants with disabilities, including how to request accommodations.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an AI-powered GTM Intelligence Platform used by 1500+ employees with end-to-end ownership and mentoring duties. You’ll lead the design and delivery of large features and platform components, own the service architecture (including FastAPI microservices on Kubernetes, Snowflake semantic layer integration, and AI agent infrastructure), and build scalable backend services and high-performance frontend apps with secure APIs. The role emphasizes driving architecture, reliability and observability (SLOs/SLIs, post-incident reviews), performance improvements, reusable platform capabilities, and mentoring while collaborating with cross-functional teams and contributing to hiring and strategy. Requirements include 8+ years of experience, strong fundamentals, proficiency in one or more backend languages with FastAPI, experience with microservices, Kubernetes, cloud environments, and the ability to translate business goals into technical plans; preferred qualifications cover legacy modernization, infrastructure-as-code, databases like Snowflake/Redis, open-source contributions, and cross-site collaboration. The position is hybrid in Pune, but Zendesk notes a policy requiring candidates to be physically located and plan to work from Karnataka or Maharashtra, with a commitment to diversity and accommodations as part of their equal opportunity employer stance.

Zendesk in India is seeking a technically oriented sales leader who will own the technical aspects of the sales cycle for its most strategic Commercial opportunities, guiding customers through AI and LLM adoption while driving proactive customer happiness. The role targets a sales-focused technologist who can engage Enterprise, Commercial and Mid-market executives, viewing complex problems as solvable with strategic architecture and anticipating objections before they surface. Responsibilities include acting as Technical Lead, architecting solutions with Sales/Marketing/Product, scoping and executing PoCs and high-impact demos, evangelizing AI in customer conversations, and collaborating across teams to inform new product development. Basic qualifications include 5+ years of client-facing pre-sales experience, strong web/scripting skills, experience mapping RFI/RFP to software, managing Customer Pilots and PoCs, a bachelor’s degree, and willingness to travel; preferred qualifications include knowledge of CS software/ITSM/BI/data warehousing, business-level English plus another Indian language, a graduate degree, and prior enterprise software or Design-Based Thinking experience. Location is restricted to Karnataka or Maharashtra, with Zendesk offering hybrid work and a commitment to inclusion, while noting that AI screening may be used in hiring and accommodations are available for applicants with disabilities.

Zendesk is seeking a Technical Architect within the Professional Services & Global Engagement team to be the technical authority for strategic global customers, focusing on architectural design and seamless system integrations to ensure robust, scalable foundations for AI-driven customer experience. You’ll lead customer solutioning with SMEs, drive technical discovery, design and present proofs of concepts, and collaborate cross-functionally with consultants, support, and account management while feeding field feedback to influence Zendesk’s product roadmap. Basic qualifications include 6+ years in the SaaS software industry with hands-on programming experience (Ruby, Python, Java, C#, or JavaScript), deep experience with RESTful APIs, and the ability to work in-office 3x per week with AMER time flexibility across AMER, APAC, and EMEA. Preferred qualifications include Zendesk expertise, relevant certifications (Zendesk Administrator or App Developer), global/cross-functional experience, and a strong innovative, analytical mindset. Location is limited to Karnataka or Maharashtra, India with a hybrid work model; Zendesk may use AI screening in the hiring process and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.