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Atlassian offers flexible work locations—office, remote, or hybrid—giving employees control over work-life priorities. The company hires people in any country where it has a legal entity. Roles involve working directly with customers and partners to migrate Atlassian products from on-premises to Cloud. Staff join calls to provide migration updates and coordinate with cross-functional support teams across regions (CSM, EAs, Devs) for optimal migration outcomes. They also contribute to creating and reviewing knowledge articles and participate in release readiness activities.

Atlassians can choose where they work—office, home, or a combination—giving them control to support family and personal goals. Atlassian can hire people in any country where the company has a legal entity. The role involves working directly with Atlassian customers and partners to migrate products from On-prem to Cloud and joining calls to provide migration updates. It requires engaging support teams across regions and cross-functional groups within Atlassian, such as CSMs, EAs, and Devs, to achieve optimal migration outcomes. Responsibilities also include creating and reviewing knowledge articles and participating in release readiness activities.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country where it has a legal entity. The Principal Enterprise Delivery Manager leads Atlassian’s largest, most complex customers through cloud migrations, acting as a reliable strategic advisor and technical consultant to senior decision-makers while guiding delivery and governance. You’ll collaborate with Sales, Solutions, Support, Product Management, Channel Partners, and Engineering to navigate architectural decisions, risk mitigation, performance guardrails, and adoption planning, engaging directly with CIO/CTO/CISO and other C-suite stakeholders. The role blends strategy, data, and execution, requiring expertise in developing cloud strategies, enabling AI adoption, and understanding APIs and integrations to ensure successful migrations across multi-product architectures. Requirements include 15+ years leading complex enterprise programs with C-suite visibility, deep cloud/hybrid architecture and migration experience, proven stakeholder influence and negotiation skills, and a bachelor’s or advanced degree in engineering or computer science.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. The Principal Enterprise Delivery Manager leads Atlassian’s largest, most complex customer migrations to the cloud, serving as a strategic advisor to senior decision-makers and overseeing delivery and governance across multiple teams. The role requires executive engagement, setting migration strategy, managing risk, guiding technical and architectural decisions, and driving adoption of cloud features including AI. It demands a consultative, data-driven mindset and collaboration across Sales, Solutions, Support, Product Management, Channel Partners, and Engineering, combining strategy, data, and execution. Qualifications include 15+ years of experience leading complex enterprise programs with C-suite visibility, deep cloud/hybrid architecture expertise, strong stakeholder influence, and a track record delivering multi-year, multi-workstream migrations, typically with a relevant engineering degree.

Atlassian supports flexible, distributed-first work through TEAM anywhere, allowing Atlassians to work from office, home, or a combination of both; hires globally where we have a legal entity; interviews and onboarding are virtual, with a Bangalore office and remote options across India. As a Principal Software Engineer, you are a technical leader and hands-on contributor designing and optimizing high-scale, distributed storage systems built on AWS storage technologies that power critical applications. Key responsibilities include designing, implementing, and optimizing backend storage services for high throughput, low latency, and fault tolerance; collaborating with senior engineers, architects, and cross-functional teams; leading technical deep dives, architecture reviews, and root-cause analyses related to storage performance, consistency, and durability. The role entails driving best practices in distributed system design, security, and cloud cost optimization; mentoring senior engineers, contributing to technical roadmaps, and shaping long-term storage strategy; leveraging expertise in storage consistency models, data partitioning, indexing, and caching to improve performance and reliability. You will collaborate with Site Reliability Engineers to implement observability, monitoring, disaster recovery, high availability, and compliance; and advocate automation, Infrastructure-as-Code, and DevOps practices using Terraform, AWS CloudFormation, Kubernetes (EKS), and CI/CD pipelines for scalable deployments and operational excellence.

Atlassian offers flexible work locations—office, remote, or hybrid—across India with a distributed-first approach and a concept they call TEAM anywhere. The Principal Software Engineer role is a technical leader and hands-on contributor focused on designing and optimizing high-scale, distributed storage systems built on AWS. Responsibilities include designing, implementing, and optimizing backend storage services for high throughput, low latency, and fault tolerance, plus leading architecture reviews, deep dives, and root cause analyses for storage performance and durability. The role also involves mentoring engineers, shaping technical roadmaps and long-term storage strategy, and driving best practices in distributed design, security, and cost optimization, while collaborating with Site Reliability Engineers for observability, disaster recovery, and compliance. It emphasizes automation and Infrastructure-as-Code using Terraform, AWS CloudFormation, Kubernetes (EKS), and CI/CD pipelines to enable scalable deployments and operational excellence.

Atlassian supports flexible work locations—office, home, or a hybrid setup—and hires globally, with virtual interviews and onboarding as part of its distributed-first model. The Senior Enterprise Delivery Manager will guide Atlassian’s largest, most complex customers through their cloud transition, acting as a strategic advisor and technical consultant while leading the delivery and governance of large-scale migrations. The role requires both business acumen and technical fluency, including expertise in developing cloud strategies, enabling adoption of cloud features (including AI), and understanding how data moves and systems integrate. Responsibilities include end-to-end migration strategy, risk management and remediation, architectural guidance on APIs and automation, trusted advisory to senior leadership, delivery governance, and proactive stakeholder management. The position also emphasizes accountability, escalation management, industry insight, and proposing innovative solutions to help customers achieve successful cloud transformations.

Atlassian offers flexible work locations (office, home, or hybrid), hires globally wherever there is a legal entity, and uses virtual interviews and onboarding as part of a distributed-first approach. The Senior Enterprise Delivery Manager role is to usher Atlassian’s largest, most complex customers through their transition to the cloud, serving as a strategic advisor and technical consultant and leading large-scale cloud migrations. You will work with customer stakeholders and cross-functional teams to guide architectural decisions, risk mitigation, performance guardrails, and adoption planning, combining business acumen with technical fluency and focusing on cloud features including AI. Responsibilities include leading end-to-end migration strategy, risk management via readiness assessments and remediation, technical architecture of APIs/webhooks/automation, acting as a trusted advisor to senior leadership, and delivering disciplined governance and accountable outcomes across the migration lifecycle. The role emphasizes stakeholder management, escalation handling, industry insight, and proposing innovative solutions, with a preference for candidates from delivery management, DevOps, QA/testing, or engineering who thrive at the intersection of strategy, data, and execution.

Atlassian’s mission is to unleash the potential of every team, with products like Jira, Confluence, and Bitbucket that support collaboration across diverse teams and help them succeed. Atlassian’s AI efforts include the Central AI Org, which aims to accelerate AI innovation across products, build horizontal AI capabilities, and establish a centralized Search, Q&A, and Conversational AI system that integrates with all Atlassian products while exploring external AI integrations. The AI & ML Platform Team is building foundations to democratize machine learning by creating user-friendly, reliable tools that integrate with the Atlassian Data Platform to enable rapid development, deployment, and operation of AI/ML experiences. As a Machine Learning Engineer on this team, you would work on core infrastructure for developing, training, evaluating, deploying, and operating ML models and pipelines, and build ML solutions for Jira and Confluence to address their challenges. The role also involves designing, building, and operating large-scale backend services for ML training and inference, collaborating to solve complex problems from design to launch, delivering AI features used by millions, and owning services end-to-end including infrastructure-as-code, CI/CD, observability, and incident response.

Atlassian's mission is to unleash the potential of every team, with products like Jira, Confluence, and Bitbucket that support teamwork across different teams and processes to help them succeed. The company asserts its products are revolutionizing the software industry by helping teams collaborate and produce their best work, with impact likened to NASA's Mars Rover and Cochlear's hearing technology. The Central AI Org is designed to accelerate AI innovation across all products, create cohesive AI experiences, and build an Atlassian AI infrastructure, including a centralized Search, Q&A, and Conversational AI system and exploring integrations with external AI products. The AI & ML Platform Team aims to democratize Machine Learning for Atlassian’s teams, customers, and ecosystem by delivering user-friendly, reliable tools that integrate with the Atlassian Data Platform to enable development, deployment, measurement, and operation of AI/ML experiences. A Machine Learning Engineer on the AI & ML Platform Team would design, build, and operate large-scale backend and infrastructure services for ML training and inference, collaborate to solve complex problems, and own end-to-end services—from design through CI/CD, observability, on-call, and incident response—that empower other Atlassian teams to deploy AI features reaching millions of customers.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build scalable, secure connectors for Action Builder, working with the SDK, platform, and product teams and using AI to streamline connector delivery. The role is hands-on: design, build, and maintain third-party connectors with the Connector SDK; define bundles, templates, and patterns; lead technical design and best-practice guidance for connector architecture; and mentor junior engineers. You will collaborate to improve developer tooling, documentation, and workflows, prioritize high-impact connectors with Product, and enforce standards around testing, CI/CD, error handling, and observability. Requirements include 7+ years of software development (integration/API focus), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, solid systems design, a product mindset, and excellent communication; bonus for SDK or platform tooling feedback, iPaaS/connector experience, and open-source contributions; this is a hybrid Pune role with relocation. The posting notes Zendesk’s Pune Product Development Center of Excellence, equal opportunity and accommodations, AI screening, and a hybrid work model, alongside Zendesk’s tech stack (AWS, Kubernetes, Spinnaker, Aurora/MySQL, DynamoDB, S3) and a global, inclusive culture focused on impact and growth.

SmartBear specializes in quality-driven software, offering HaloAI-powered visibility and automation, and is trusted by over 16 million developers across 32,000+ organizations—including Adobe, JetBlue, FedEx, and Microsoft. The Enterprise Renewals Specialist will build enduring customer relationships, act as a trusted advisor, and drive retention, loyalty, and growth as SmartBear expands globally. Responsibilities include strategic customer engagement, ensuring retention and lifetime value, driving onboarding and adoption to maximize license utilization, expanding accounts through needs-based upsell and cross-sell, and monitoring product experiences with actionable recommendations. Requirements include 1–2 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management/customer success experience preferred, strong customer focus, excellent communication, and the ability to consult remotely or onsite with a collaborative, problem-solving mindset. SmartBear promotes career growth, a People and Culture approach, diversity and well-being, social responsibility, global offices, and industry awards, and is an equal opportunity employer.

GitLab is an intelligent DevSecOps orchestration platform used by more than 50 million registered users and trusted by over 50% of the Fortune 100, with AI as a core productivity multiplier and a high-performance, inclusive culture. The Strategic Account Executive for Digital Natives (India) will drive GitLab’s growth by helping digital-native organizations adopt and expand their use of the AI-powered DevSecOps platform, focusing on large, complex enterprise accounts, modernization, and pipeline-to-Net ARR achievement. You’ll lead and grow the largest Digital Native prospects across your territory, manage the full enterprise sales cycle, coordinate cross-functional teams, maintain detailed account plans, forecast, and serve as the voice of the customer to shape product and strategy. Requirements include deep experience in complex B2B software sales to enterprise customers (ideally in DevSecOps or related SaaS), the ability to prospect and close, a strong understanding of CI/CD and cloud modernization, stakeholder management, and the ability to work autonomously in a remote environment. GitLab offers benefits such as flexible PTO, equity/stock purchase options, a Growth and Development Fund, parental leave, and home office support, and emphasizes equal opportunity with an inclusive hiring approach, including location eligibility and privacy considerations.

GitLab is an intelligent DevSecOps orchestration platform trusted by over 50 million users and more than half of the Fortune 100, with a culture that emphasizes AI-driven productivity and continuous knowledge sharing. As a Salesforce Engineering Manager, you’ll lead the architectural vision and technical roadmap for GitLab’s Salesforce platform and integrated go-to-market applications, mentoring Salesforce engineers and partnering with Sales, Marketing, Customer Experience, and Operations to translate business needs into a prioritized backlog. You will balance long-term platform health with near-term business needs, drive operational excellence through sprint planning and delivery discipline, and champion AI-native solutions across operations, GTM systems, and engineering workflows. Requirements include 7+ years of Salesforce development/architecture experience, 2+ years of leading technical teams, proficiency in Apex, Lightning Web Components, Visualforce, and SOQL, strong Salesforce DevOps know-how (Git, CI/CD, release management), experience with iPaaS integrations, and excellent communication in a remote environment with a focus on AI-enabled efficiency. The role is part of the Enterprise Applications team (supporting Salesforce, ServiceNow, Zuora, NetSuite, and more), is fully remote across regions, and GitLab offers flexible benefits and a commitment to equal opportunity and accommodations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, security and compliance, and digital transformation, with over 50 million users and trust from a large portion of the Fortune 100. The company embeds AI as a core productivity multiplier in its products and daily workflows and fosters a high-performance, inclusive culture where every voice is valued. The Indirect Tax Analyst role on GitLab’s Multinational Tax team is a fully remote position focused on global indirect tax compliance, including VAT returns, reconciliations, monthly accruals and settlements, and strengthening SOX controls, while collaborating with internal teams and external providers. Candidates should have a background in finance/tax/accounting with direct experience in indirect tax, be adept at reconciliations and filings, and be familiar with tax systems/tools and cross-functional process improvements. GitLab emphasizes its global all-remote workforce, offers benefits such as flexible PTO and equity, and encourages applications from diverse backgrounds, while upholding equal opportunity and non-discrimination policies.

SmartBear offers quality software solutions across the SDLC—Swagger for APIs, BugSnag for Observability, and Zephyr for Testing—enhanced by SmartBear AI, trusted by over 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The Digital Customer Success Manager role focuses on onboarding, adoption, and scalable digital engagement, using product usage data, segmentation, lifecycle insights, and AI-enabled workflows to automate and personalize journeys. Responsibilities include owning digital CS programs across onboarding, adoption, and ongoing engagement; engaging customers through 1:many and 1:few channels; monitoring health signals and milestones; and collaborating with Product, Marketing, and global teams. Requirements include 2–5 years in customer-facing SaaS roles, experience with pooled or digital CS models, strong analytics and CRM/CS tool skills, and familiarity with automation and AI-enabled personalization. Why join: opportunities for growth, a people-centric and inclusive culture, global offices and awards, and a commitment to equal opportunity and making the technology-driven world better.

SmartBear emphasizes quality in software and offers AI-powered solutions across the SDLC, including Swagger for APIs, BugSnag for Observability, and Zephyr for Testing, delivering visibility and automation. The company is trusted by over 16 million developers and 32,000+ organizations such as Adobe, JetBlue, FedEx, and Microsoft. The Customer Success Manager (Migrations) leads structured customer transitions from legacy products to SmartBear’s strategic growth platforms, overseeing onboarding, enablement, and post-transition adoption while coordinating cross-functional execution. The role owns pre-migration readiness planning, milestone tracking, risk management, and end-to-end project management, translating technical requirements into actionable insights and acting as a technical liaison, while monitoring usage signals to drive ongoing value and supporting long-term engagement across global teams. Requirements include 3–6 years in customer-facing SaaS roles with strong technical aptitude and experience with developer-focused products, in a culture at SmartBear that emphasizes growth, inclusivity, ethical practices, global offices, awards, and equal opportunity (#LI-AC2).

Zendesk is seeking an AI Services Consultant within Professional Services to lead the AI Delivery approach for the AI-powered Resolution Platform, acting as the technical expert to accelerate customers' time-to-value and guide configuration and optimization. The role's mission is to remove roadblocks and serve as a trusted advisor by delivering technical solutions, guiding customers through complex configurations with agility, and driving adoption, integration, and measurable business outcomes. Key responsibilities include providing strategic technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering AI projects on time, maintaining high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap. Qualifications include a minimum of 3+ years in Consulting/Professional Services, experience in enterprise technology or SaaS GTM roles, familiarity with adoption analytics and success plans, a bachelor’s degree (AI strategy or project management certifications preferred), and strong consulting, communication, and project management skills with deep AI proficiency. This role is hybrid and based in Karnataka or Maharashtra, India, with partial in-office attendance as determined by the manager, and Zendesk emphasizes equal opportunity and inclusion, noting that AI screening may be used and accommodations are provided as needed.

We are seeking a reliability expert to help scale our cloud services within our growing Site Reliability Engineering (SRE) teams. The ideal candidate stays current with industry reliability trends, values diverse partnerships, can articulate business impact, and can also dive deep into technical solutions. They should bring a deep understanding of modern cloud infrastructure, programming, and operational experience, with a desire to change the status quo. Their role is to analyze and improve services and processes to achieve higher reliability, performance, scalability, and cost efficiency by crossing team boundaries to advocate for reliability methodologies and collaborating with platform, product, and SRE teams to embed reliability and drive adoption. Ultimately, they will be a driving force for change and will report to a regional Senior Engineering Manager in SRE.

The organization is seeking a reliability expert to join its Site Reliability Engineering teams and scale cloud services. The candidate should stay current with industry reliability trends, value working with diverse partners, articulate the business impact of problems, and dive into technical solutions. They should have deep knowledge of modern cloud infrastructure, programming, operational experience, and a desire to change the status quo. The role involves analyzing and improving services and processes to achieve higher reliability, performance, scalability, and cost efficiency by crossing team boundaries and advocating reliability methodologies across platform, product, and SRE teams. The successful hire will be a driving force for change and will report to a regional Senior Engineering Manager in SRE.

SmartBear offers quality-focused software solutions across the SDLC, including Swagger for APIs, BugSnag for Observability, and Zephyr for Testing, all enhanced by SmartBear AI to bring visibility and automation. They are trusted by over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The text references QMetry’s transformation and invites visiting the QMetry Test Management for Jira page on SmartBear, with a free trial available. The Junior QA Automation Engineer role involves developing and executing automated test scripts with Java and Selenium WebDriver, performing functional, regression, and smoke testing, and collaborating in an Agile/Jira environment to improve coverage and speed. SmartBear promotes growth, an inclusive culture, equal-opportunity hiring, and a values-driven workplace with global offices and recognized awards.

SmartBear emphasizes quality-driven software and offers end-to-end solutions across the SDLC—Swagger for APIs, BugSnag for Observability, and Zephyr for Testing—augmented by SmartBear AI, trusted by over 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The Associate Software Engineer – JAVA role is part of SmartBear’s transformation of QMetry Test Management for Jira and focuses on solving challenging business problems and building scalable Java 17/21 applications, including backend services and REST APIs using Java, Spring Boot, and JSON. You will design, document, and implement new systems and enhancements, write code per product requirements, create automated tests, contribute to system testing, and communicate status, issues, and risks in an Agile, Jira-enabled environment while collaborating with business and technical stakeholders. Required qualifications include 1–2 years of hands-on Java 17+ experience with a bachelor’s degree in computer science, computer engineering, or related field; API-driven development with REST/JSON; experience with Java, Spring, and JPA; relational databases (MySQL, PostgreSQL, MSSQL, Oracle); Agile/SCRUM experience; and familiarity with the Atlassian suite (a plus). SmartBear offers opportunities for career growth, a holistic People and Culture approach, celebration of diversity (including birthdays off), a commitment to ethics and social responsibility, an inclusive workplace, and a global presence with offices worldwide, supported by awards and an equal-opportunity employer stance (LI-AC2).

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.

Zendesk is seeking an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P processes for their Pune, India team, with a hybrid work model. The role will analyze and optimize end-to-end Netsuite value streams, serve as the functional lead on projects, gather and translate business requirements for technology solutions, and bridge finance with technical teams in an Agile context. You will facilitate cross-functional collaboration, participate in Agile ceremonies, use AI tools to streamline documentation, conduct UAT, and support change management and training. Requirements include 8+ years in business systems analysis with finance-focused SaaS experience (Netsuite Core financials, R2R, S2P; plus Adaptive, Blackline), plus Jira, strong communication and presentation skills, and a growth mindset and curiosity. Zendesk promotes diversity and inclusion, is an equal opportunity employer, may use AI screening, and requires candidates to be located in or plan to work from Karnataka or Maharashtra, with a hybrid onsite/remote schedule.

Zendesk is seeking an IT Business Systems Analyst in Pune focusing on Netsuite Core finance, R2R and S2P to optimize finance operations through technology. The ideal candidate thrives in collaboration, has strong SaaS and Agile experience, and can translate business requirements into actionable technology solutions. Responsibilities include analyzing and optimizing end-to-end Netsuite value streams, serving as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools, conducting UAT, and guiding change management. The role emphasizes values of exceptional service, simple solutions, pride in work, and care for each other, and requires 8+ years of business analysis experience, Netsuite/ERP expertise (R2R/S2P), Jira proficiency, strong communication and presentation skills, teamwork, growth mindset, and curiosity. Zendesk highlights diversity and inclusion, notes hybrid work with location restrictions (Karnataka or Maharashtra), and mentions AI screening and accommodation options.

Atlassian offers flexible work options, including office, remote, or hybrid arrangements, to help employees balance family and personal goals. The company hires people in any country where it has a legal entity. The role is a senior sales specialist responsible for developing and executing a strategy to drive adoption of Service Collection in the India market. You will define and implement a clear territory vision, regularly communicate funnel/status, resource needs, challenges, and successes, collaborate with cross-functional teams (Enterprise Advocate, Marketing, Customer Success, Product) to ensure customer satisfaction and retention, and represent Service Collection at industry events and conferences. You will also work closely with Atlassian partner management and partners ranging from large IT service providers to various professional services firms.

Zendesk is hiring for a Pune-based role with a hybrid work model that requires in-office presence part of the week, and the company only hires candidates located in Karnataka or Maharashtra. The daily duties involve collaborating with engineers and product management to design simple, elegant solutions to complex problems, employing the full development lifecycle including design, pair programming, peer reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, ensuring code quality, debugging, unblocking tasks, and actively participating in code reviews, design discussions, and cross-team standardization of services and tools. The role requires proficiency in backend languages (Java, Ruby on Rails, Python, Go, NodeJS, Typescript, Scala, etc.), at least 8 years of hands-on coding experience, experience leading design and implementation, unit testing and TDD, mentoring, and strong communication and problem-solving skills. Zendesk emphasizes global diversity and inclusion, is an equal opportunity employer, may use AI screening per policy, and offers accommodations for applicants with disabilities.

The role is a Senior Product Designer at Zendesk, based in Pune and requiring attendance in the office at least 3 days a week, with the note that Zendesk can only hire candidates physically located in Karnataka or Maharashtra. You’ll help shape intuitive, scalable experiences that empower employees and streamline how work gets done, collaborating with product managers, engineers, and cross-functional partners to define challenges and deliver impactful designs. Your daily work includes designing simple experiences for employees, managers, and service teams; building scalable UI patterns for service discovery and progress tracking; and prototyping AI-driven self-service and automated workflows with PMs and content designers. Requirements include 6+ years of product design experience with SaaS/enterprise platforms, AI-first product experience, strong interaction design, information architecture, and systems thinking, as well as proficiency in Figma, prototyping, and usability testing, plus the ability to work across geographies and balance business and user outcomes; product-led growth familiarity is a nice-to-have but not required. The role contemplates hybrid work with on-site presence, emphasizes Zendesk’s equal opportunity and inclusion commitments, and notes that AI may be used to screen applications, with accommodations available if needed.

Zendesk Product Security is a globally distributed team of application security specialists focused on secure design, automation, education, and tooling to embed security throughout the software development lifecycle. The role is hybrid and Pune-based, requiring relocation, with 3 days in the office, and involves building high-scale distributed integrations with partners like Slack, Atlassian, and AWS, along with customer-facing security features. Day-to-day responsibilities include leading customer-facing software projects, ensuring solutions will meet needs 18+ months out, balancing individual work with helping other engineers, mentoring juniors, and championing accessibility while collaborating with designers and product managers. Candidates should have 9+ years of full-stack software engineering experience (React/JS/Node/TS), strong experience with modern JS frameworks and mono-repo tooling, and experience with Salesforce integrations and building integrations with Jira/Slack/Shopify/Microsoft Teams; the tech stack includes Golang and JS/TS, React-based frontend, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3. Zendesk restricts hires to candidates located in Karnataka or Maharashtra, emphasizes a diverse, inclusive workplace, notes AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to serve as the technical leader for the team, defining architecture, execution strategy, and a long-term roadmap to build a feature-rich system for onboarding, adoption, and management of Zendesk products and for enabling internal integrations. The role involves independently driving system design, development, testing, and deployment of high-quality software, architecting scalable and secure solutions across multiple teams, making high-impact technical decisions, and evolving the architecture and data platform for performance. It emphasizes collaboration with product managers, designers, and engineering leaders, proactive issue mitigation, building reusable components, participating in code reviews, and owning end-to-end delivery with high quality, reliability, and performance. Required qualifications include 12+ years in frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest/RTL, deep REST API and data-layer experience, multi-tenant SaaS architecture, autonomous leadership, and strong communication skills. The position is described as hybrid with in-office requirements and is noted as Pune-based, though the posting also mentions eligibility restricting hires to candidates located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity, inclusion, accommodations, and AI-based screening.

Zendesk is hiring a frontend engineer for a Pune-based role with a hybrid arrangement that requires at least 3 days in the office, offering the chance to work with a globally dispersed engineering team on Zendesk’s customer-facing products. Daily responsibilities include collaborating with engineers and product management, applying end-to-end development practices, participating in code reviews, documentation, testing, CI, and delivering reliable, scalable solutions. They seek 8+ years of frontend experience with a UX mindset and strong knowledge in Session Management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, REST APIs, and building complex React SPAs, plus familiarity with AI tools like GitHub Copilot and ChatGPT. Bonus skills include CI/CD tools, Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks like Segment or Pendo, and JavaScript build tooling (Webpack/Node.js); candidates must be located in Karnataka or Maharashtra. Zendesk emphasizes hybrid collaboration, inclusion, and equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Senior Commercial Account Executive to join its India sales team in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel to lead sales and provide strategic direction to key customers. The role involves hunting for new opportunities, closing new accounts, maintaining existing relationships, and coordinating with solution consultants, channel partners, marketing, and business development to improve territory coverage. You should be able to articulate Zendesk’s platform vision, sell at the strategic level, build broad customer buy-in, and act as a trusted advisor while thriving in a collaborative sales team. Responsibilities include building a high-volume sales pipeline, conducting discovery calls and demos, developing relationships with prospects and accounts, demonstrating and selling value in both fast-paced and complex sales cycles, planning customer engagement, and tracking opportunities and forecasts in Salesforce. Requirements include at least 5 years of SaaS selling experience with a Bachelor's degree or equivalent, experience selling to C-level executives, a proven quota-attainment track record, strong ethics and communication skills, proficiency with Salesforce, Google Suite, and Clari, and the ability to travel up to 50% within the West region; candidates must be located in Karnataka or Maharashtra, and Zendesk supports equal opportunity, diversity, inclusion, accommodations, with AI screening as part of the process.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling deep understanding of customer interactions for 170,000+ global businesses. The role involves building foundational data services, designing features, investigating production issues, and mentoring others, with impact across Zendesk’s products, reporting, ML initiatives, and internal analytics. Requirements include 6+ years of software/data engineering with 3+ years building scalable data platforms, proficiency in Snowflake/DBT, Java/Python/Scala, AWS and Kubernetes, data modeling, and ability to work in a distributed environment; additional qualifications include ETL experience and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack centers on Java and Python, uses Spark and Airflow, and runs on AWS EMR and Kubernetes while integrating with S3, Athena, and Glue; the role supports a hybrid work model with on-site presence in Karnataka or Maharashtra, India. Zendesk emphasizes fairness and inclusion, notes potential AI screening, and offers accommodations for disabilities, with location-specific hiring and a commitment to equal opportunity and diversity.

Zendesk’s Data Platform team is seeking a Staff Data Engineer to help build a globally distributed data platform on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions at depth. The role entails designing and developing core data platform features, publishing well-tested production code, diagnosing production issues, and continuously improving data pipelines to maximize efficiency, throughput, and data quality, serving customer-facing reporting, ML, and internal analytics. Requirements include 11+ years of software/data engineering experience with 4+ years building scalable data platforms, proficiency with Snowflake and DBT, Java/Python/Scala, strong cloud and Kubernetes knowledge, data modeling, ETL experience, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions, plus the ability to work in a distributed team. The tech stack comprises Java and Python-based pipelines, Spark and Airflow, runs on AWS (EMR) and Kubernetes, and integrates with S3, Athena, and Glue; this is a hybrid role based in Karnataka or Maharashtra, India, with part of the week in-office per the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities; contact peopleandplaces@zendesk.com for accommodation requests.

Appfire is a remote-first company that lets you choose where you work—home, an office, or while traveling—supporting work-life balance and personal growth. The company is hiring an IT Procurement Partner to manage the end-to-end lifecycle of 100+ software tools and hardware, including renewals, vendor negotiations, procurement operations, cost optimization, and contract records. The role requires leading procurement via Coupa, collaborating with engineering, IT, product, finance, and legal to ensure the right technologies at the best value, and performing SaaS optimization and spend reporting. Requirements include a bachelor’s degree or equivalent, 4–6 years in SaaS operations or procurement, experience negotiating SaaS contracts, Coupa familiarity, strong analytics and communication skills, knowledge of SaaS licenses, and relevant certifications (CSAM, ITIL, SaaS Ops/FinOps), plus experience in engineering-heavy SaaS companies. Appfire highlights its 850+ employees across 28 countries, CSR through Pledge 1%, security certifications (ISO 27001/27017, SOC 2), a robust channel program, and recognition for growth and culture.

SmartBear offers award-winning testing tools such as TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr, trusted by over 16 million developers at 32,000+ organizations—including Adobe, JetBlue, FedEx, and Microsoft. The Senior C++ Software Engineer role is based in Bangalore with a hybrid work model, focusing on developing and maintaining the testing tool in C++ and collaborating to enhance backend functionalities and integrate frontend and backend components. The role uses a tech stack that includes C++, C#, Delphi, Avalonia, Windows programming (COM, WinApi), and DevExpress GUI, within the TestComplete product context that enables rapid test automation across web, mobile, and desktop applications. Responsibilities include designing, implementing, and maintaining backend components in C++, conducting code reviews, developing and executing test cases, and collaborating with cross-functional teams such as developers, testers, UX designers, and product managers. Requirements include 8+ years of backend development experience in C++, familiarity with Delphi, Windows programming, solid OOP and design patterns knowledge, experience with CI/CD and SDK development, a BS in CS or equivalent, and English at least B2; SmartBear emphasizes diversity, inclusion, ethical practices, and maintains a global presence with multiple offices and recognized awards.

At SmartBear, quality software is central, with solutions across the SDLC—Swagger in APIs, BugSnag in Observability, and Zephyr in Testing—enhanced by SmartBear AI, trusted by over 16 million developers at more than 32,000 organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Senior Product Security Engineer will be an advocate for security throughout product and engineering processes, defining security expectations, verifying controls, and helping drive customer adoption of SmartBear products by identifying weaknesses with product and engineering leaders. The role embeds in engineering and product groups to drive security at the right stages of the SDLC, lead security-by-design decisions, perform threat modeling, secure code reviews, penetration testing, architectural risk assessments, and own vulnerability triage and remediation workflows. Requirements include 6+ years in Product/Application/Security, experience delivering SaaS in AWS/Azure/GCP, expertise in threat modeling and reviews across Web/API/cloud-native services, strong development in Java/Go/Python/JavaScript, and familiarity with SAST/DAST/SCA/IaC/CSPM/CI/CD security, with ability to influence teams. Perks and culture include opportunities for career growth, investment in people, inclusive culture, celebrating differences, strong corporate social responsibility, global offices, industry awards, and commitment to equal opportunity and a respectful workplace.

Zendesk is hiring a Product Design Manager in Pune, the first design manager there, to lead and mentor a growing team, shape the local design culture from the ground up, and align with global product strategy. You will translate strategy into work across diverse projects, build cross-functional relationships, recruit and onboard new designers, provide regular performance feedback and coaching, and help scale the design practice with improved processes and best practices. You will provide design guidance on Zendesk product initiatives, contribute to the development of the design practice, and foster a positive design culture by monitoring morale and seeking opportunities for improvement; a portfolio showing your role and delivered designs is required. The role reports to the Director of Product Design in the US and collaborates with teams in the US, Australia, and Singapore; candidates must be located in Karnataka or Maharashtra, with a hybrid schedule requiring onsite presence part of the week. Zendesk emphasizes equal opportunity, diversity and inclusion, notes AI screening in the application process, and offers accommodations for applicants with disabilities.

SmartBear helps teams deliver high-quality software with SDLC solutions—Swagger for APIs, BugSnag for Observability, and Zephyr for Testing—augmented by SmartBear AI and trusted by over 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The Product Security Engineer role advocates for security across product and engineering processes, defines security expectations, verifies controls, and provides training while collaborating with product and engineering leaders to identify weaknesses and security features that protect customers. You will work with languages such as Go, Java, Node.js, React, Ruby, and Python, leveraging cloud-based tools while embedded in engineering and product groups to drive security at the right stages of the SDLC. Responsibilities include participating in security reviews, threat modeling, code review support, and penetration testing, triaging reported vulnerabilities with engineering teams, and contributing to secure development lifecycle practices through clear communication of findings. Requirements include 1–3 years of experience in software engineering or security, familiarity with OWASP Top 10 and secure coding principles, exposure to SaaS/cloud environments and modern pipelines, ability to read code in common languages, and a collaborative mindset to grow into a senior role; SmartBear emphasizes career growth, inclusive culture, equality, and a global presence.

SmartBear believes quality drives great software and offers solutions across the SDLC—Swagger for APIs, BugSnag for Observability, and Zephyr for Testing—infused with SmartBear AI and trusted by over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Product Security Engineer role will advocate for security throughout product and engineering processes, define security expectations, verify controls, provide training, and partner with product and engineering leaders to identify weaknesses and security features that protect customers and drive adoption, working with languages such as Go, Java, Node.js, React, Ruby, and Python. The Product Security team covers 25+ products, ranging from home grown to acquired, offering complex processes and growth opportunities, and you will be embedded with engineering and product groups to understand priorities and delivery timelines, validate security postures, participate in security reviews (threat modeling, code review support, penetration testing), triage vulnerabilities, and document findings. Requirements include 1–3 years of experience in software engineering, cybersecurity, or application security; familiarity with OWASP Top 10 and secure coding principles; interest in SaaS or cloud environments and modern pipelines; basic ability to read code in Java, Python, or JavaScript; awareness of security testing tools; and a strong curiosity and collaborative mindset with a desire to grow into a senior role. Why join? You can grow your career at every level, SmartBear invests in success and collaboration, the culture celebrates diversity and personal well-being (including giving birthdays off), and the company emphasizes an inclusive, equal-opportunity workplace with a global presence and awards.

SmartBear delivers complete visibility for developers with tools like TestComplete, Swagger, ReadyAPI, and Zephyr, trusted by over 16 million people across 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The Senior Technical Writing Manager will lead and grow a team of technical writers, owning the vision, strategy, and execution of product documentation across SmartBear’s developer and testing portfolio, and driving data-driven, AI-assisted documentation practices. Responsibilities include defining and governing documentation strategy, ensuring accuracy, accessibility, user-centeredness, and consistency; aligning with roadmaps and releases; improving workflows through automation and modernization; establishing style guides and information architecture; leading cross-functional initiatives; and measuring impact to inform investment. Requirements include 7+ years in technical writing with 4+ years in management, experience with complex, developer-focused documentation ecosystems, proficiency with CCMS, Git workflows, and CI/CD, and hands-on use of AI to improve documentation; plus strong collaboration with product, UX, and engineering leaders. Why join: opportunities for career growth, a people-centered culture, global offices, awards and recognition, and SmartBear’s commitment to ethical practices, diversity, and equal opportunity.

SmartBear offers award-winning development tools—TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr—trusted by over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Senior Backend Engineer - Zephyr Enterprise role is based in SmartBear’s Bangalore office with a hybrid work model, focusing on transforming Zephyr Enterprise by designing scalable Java 17 microservices that handle HTTP, REST, JSON, and XML. You will design, document, and implement new systems, write code and automated tests, contribute to system testing, and work in an Agile environment while delivering high-quality, low-latency data ingress/egress solutions and collaborating with business and technical stakeholders. Requirements include 4-7 years of hands-on Java 17+ experience, API-driven development with SOAP/REST/JSON, knowledge of OOAD, Spring, microservices, databases (Relational/NoSQL), AWS stack, RabbitMQ, and experience with Jira/Atlassian; React/JavaScript is a plus. SmartBear emphasizes career growth, a people-centric culture, diversity and inclusion, equal opportunity employment, and has global offices and industry awards, with a commitment to ethical practices and making the tech world better.

SmartBear provides complete visibility for developers through tools like TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr, trusted by over 16 million developers at more than 32,000 organizations including Adobe, JetBlue, FedEx, and Microsoft. The Senior Backend Engineer - Zephyr Enterprise role, based in Bangalore on a hybrid schedule, focuses on solving challenging business problems and building highly scalable Java 17-based microservices to transform Zephyr Enterprise and better meet end-user needs. Responsibilities include designing, documenting, and implementing new systems, writing product code, creating automated tests, participating in system testing, delivering high-quality software in an agile SCRUM environment, and building real-time, low-latency data ingress/egress solutions while collaborating with business and technical stakeholders. Required qualifications include 4-7 years of hands-on Java 17+ experience, a bachelor’s in CS/CE or related field, API-driven development with SOAP/REST/JSON, Spring and microservices, experience with AWS (RDS, S3, Elastic), SSDLC, and messaging with RabbitMQ; familiarity with relational or NoSQL databases, Jira, and ideally React/JavaScript. SmartBear emphasizes an inclusive culture with opportunities for growth, celebrates employees, and maintains a global footprint with offices in multiple countries including Bangalore and Somerville, MA, along with awards and a commitment to social responsibility and equal opportunity employment.

SmartBear is expanding its global People & Culture presence and seeks a Bangalore-based People & Culture Operations Partner to lead HR operations, compliance, and employee experience at the Bangalore office, acting as the local P&C advocate. Key responsibilities include managing the full employee lifecycle (onboarding, contract generation, offboarding, and exit interviews) with adherence to global onboarding SLAs, keeping accurate BambooHR records, and driving AI-enabled process improvements to scale operations. You will ensure compliance with Indian labor laws, PF and tax policies, support data audits and reporting, own projects across Bangalore (such as well-being programs and policy rollouts), and manage relationships with local vendors supporting benefits and employee services. The ideal candidate has 4–7 years in HR operations/generalist/partner roles, proven ability to support day-to-day HR matters, strong knowledge of Indian labor law, project delivery experience, BambooHR proficiency, fluency in English, and a bachelor’s degree. SmartBear offers a collaborative environment, opportunities for growth, a commitment to diversity and inclusion and equal opportunity employment, and a global presence with offices worldwide, a track record of industry awards, and a focus on ethical practices and social responsibility.

SmartBear offers quality-driven software solutions across the SDLC—Swagger for APIs, BugSnag for Observability, and Zephyr for Testing—enhanced by SmartBear AI to improve visibility, automation, and faster delivery, trusted by over 16 million developers in 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The company is leading AI-driven workflows across the lifecycle by integrating Generative AI into products like QMetry, Reflect, and Swagger to drive value and growth velocity, with free trials available on their product page. The Junior Software Engineer role focuses on building new and ongoing AI-focused products (including an MCP framework with Agentic AI offerings) across API Design/Management, Testing, and Observability, validating new use cases, maintaining UX, performing code reviews, delivering on time, and iterating on technical designs. Required skills include 2-4 years of Python experience with Flask or FastAPI, familiarity with LLM or agent-based systems (e.g., LangChain/LangGraph), Docker and AWS deployment, GitHub, solid understanding of HTTP/REST APIs, NoSQL or vector databases a plus, and full-stack experience with TypeScript/JavaScript, plus clear English communication. Why join SmartBear: opportunities for career growth, a People and Culture-centric environment, an inclusive and values-driven workplace, global offices, industry awards, and a commitment to ethical practices and equal opportunity; #LI-AC2.

SmartBear provides a suite of developer tools—TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr—used by over 16 million developers at more than 32,000 organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Backend Engineer - Zephyr Enterprise role is based in Bangalore with a hybrid model and focuses on solving challenging business problems and building scalable, highly available applications using Java 17. Responsibilities include designing, documenting, and implementing new systems and enhancements, building real-time, low-latency data ingress/egress solutions, creating automated tests, contributing to system testing, and collaborating with business and technical stakeholders in an Agile environment. Qualifications include 1+ years of hands-on Java 17 experience, a relevant bachelor’s degree, API-driven development with SOAP/REST/JSON, knowledge of OOAD, Spring and microservices, experience with relational or NoSQL databases, AWS (RDS, S3, Elastic Cache), RabbitMQ, and SCRUM/JIRA; React/JavaScript is a plus. SmartBear promotes an inclusive, people-centric culture with opportunities for growth, a global office network, equal opportunity employment, and values such as being smart, open, driven, accountable, and curious.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead a new Change Management team in Pune with a hybrid work setup, to design and implement the change request and approval framework for the ITSM platform. The role involves owning the architecture, execution, and roadmap for change management, and developing scalable, automated workflows that integrate across Zendesk’s ecosystem. You’ll collaborate with Product, Design, and Engineering Leaders, drive end-to-end delivery, mentor senior engineers, participate in on-call rotations, and promote agile practices and reusable components. Required qualifications include 12+ years of full-stack experience, 10+ years with JavaScript/TypeScript and React/Redux, strong Ruby on Rails backend experience, experience with LLM-based features, REST APIs, testing tools, and demonstrated leadership. The position offers impact at scale, a hybrid-friendly and growth-focused environment with a commitment to diversity and inclusion, though the posting notes eligibility is limited to candidates located in Karnataka or Maharashtra.

Zendesk is seeking an Associate Localisation Program Manager to oversee end-to-end localisation operations for its global products, coordinating translation projects, vendor relationships, budgets, and AI-driven automation. The role involves managing the full lifecycle of translation projects, educating stakeholders on localisation processes, building strong vendor partnerships, and ensuring timely, high-quality delivery. You will track and optimize localisation budgets, monitor KPIs and quality metrics, collaborate cross-functionally, document processes, and drive continuous improvements and AI-enabled efficiency. Requirements include a Bachelor’s or equivalent, 2-4 years in localisation PM/ops/vendor management in tech, ability to work autonomously in a fast-paced global environment, strong organizational and communication skills, familiarity with translation management systems (e.g., Phrase) and Unicode/CLDR, and a data-driven mindset. The position is based in Karnataka or Maharashtra, India with a hybrid schedule requiring some in-office presence, and Zendesk highlights its commitment to diversity, equal opportunity, accommodations, and, as applicable, AI-based screening.

Zendesk is seeking a detail-oriented Administrative Assistant to provide essential support in their Pune office, emphasizing a culture of excellence and collaboration. This role includes managing calendars, arranging travel, processing expense reports, and enhancing team collaboration through effective communication. Ideal candidates should have proven experience in administrative support, strong organizational skills, and proficiency in office productivity tools. Zendesk promotes a hybrid work environment, combining in-office collaboration with remote flexibility, while also prioritizing diversity and inclusion in their hiring practices. The company is committed to employee growth and offers opportunities for skill development in a dynamic setting.