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Atlassian offers flexible work arrangements and hires globally, with the Value Management Office focused on aligning all interactions to customers’ strategic needs and long-term success. The Value Advisor in the VMO develops content and assets, shapes strategic value engagements, and acts as a thought leader and trusted advisor to senior executives inside Atlassian and at customer organizations. The role centers on deep customer focus and relationship building with senior decision-makers to create tailored solutions that deliver significant value and a competitive advantage, supported by advanced financial analysis, holistic problem solving, executive storytelling, and cross-functional collaboration to scale value management. It also involves building the VMO’s tooling, content, and enablement, partnering across internal teams to drive innovation at scale and to ensure the value proposition is articulated in complex, high-stakes environments. The position leads the VMO strategy, serves as a senior trusted advisor, mentors others, develops the practice globally, and requires travel of roughly 15-20% for on-site customer engagements.

Atlassian offers flexible work options and hires in any country where it has a legal entity, while the Value Management Office focuses on aligning all interactions with customers’ strategic needs and their long-term success. As a Value Advisor in the VMO, you will develop content, resources, and assets to scale value management, shape strategic value engagements, and serve as a thought leader and trusted advisor to senior executives within Atlassian and across customers. The role emphasizes customer focus and relationship building, engaging senior customer executives to understand their processes and objectives and delivering tailored solutions that provide significant value. It requires financial acumen and advanced value articulation to analyze complex data, craft business cases, and drive high‑impact decisions, while guiding teams through ambiguity and synthesizing information into innovative solutions and executive narratives. You will build and scale the VMO by developing tooling, content, and enablement, partnering across internal groups, leading the practice globally, sharing knowledge externally, mentoring others, and traveling up to 15–20% for customer-facing meetings.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires in countries where it has a legal entity. The Product Data Engineering organization is hiring a Senior Data Engineer reporting to the Senior Data Engineering Manager. The role involves designing premier data architecture, translating business needs into technical requirements, and leading initiatives to improve system efficiency while mentoring junior engineers and driving cross-team collaboration. Responsibilities include partnering with leadership, product engineers, program managers, and data scientists to understand data requirements, designing scalable data solutions, building ETL/ELT pipelines, creating robust data models, implementing data quality frameworks, owning the end-to-end data lifecycle, and participating in on-call rotations. The role also entails partnering with software engineering teams to build next-generation data systems that enable rapid, self-service data consumption.

Zendesk is hiring a Software Engineer to join the Engineering Productivity team in Pune, APAC, to tackle technical challenges and improve engineering processes. The newly formed team in Pune aims to boost engineering efficiency by building and implementing advanced tools and workflows that enhance productivity, performance, and cost effectiveness, including AI-driven solutions. Daily responsibilities include provisioning configuration-driven repos and teams in GitHub via Identity Provider integrations, predicting and preventing CI/CD abuse, developing AI-powered productivity tools, supporting RFCs with Security and stakeholders, and improving observability to reduce MTTR. Applicants should have 3–6 years of experience, strong AI knowledge and experience with AI tools (e.g., Claude, Cursor, Copilot), experience with deployment pipelines, cloud platforms, infrastructure automation, containers/Kubernetes, and a proactive, communicative mindset; proficiency in Go, Python, or Ruby is preferred. Zendesk emphasizes hybrid work, location-specific hiring from Karnataka or Maharashtra, equal opportunity and inclusion, and notes AI-based screening with accommodations available for disabilities.

Zendesk is seeking a Senior Product Designer (Product-Led Growth) to join its team, based in Pune and requiring at least three days in the office per week, with a note that hires must be physically located in Karnataka or Maharashtra per the requisition. The role focuses on how customers discover, try, and buy Zendesk, prioritizing high-visibility PLG work that directly impacts conversion and monetization, with a preference for experience designing for enterprise SaaS and CX/EX solutions. You will own the design of key journeys such as the pricing page, in-product checkout, and self-serve expansion, prototype rapidly, and collaborate with product managers, engineers, and content designers to turn ideas into usable experiences while driving experimentation and funnel optimization across global teams. Requirements include 6+ years of product design experience with a strong portfolio showing measurable business results, PLG/funnel/monetization experience preferred, strong interaction design, information architecture, and systems thinking, plus proficiency with Figma, AI prototyping tools, and experience working across geographies and time zones to drive cohesive design outcomes. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may be used to screen applicants, and provides information about accommodations and equal opportunity employment.

The Services Consultant will lead end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, leading solution design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and delivering client training and handovers with regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (tech support/consulting), must-have Amazon Connect experience, 3+ years building/deploying cloud-based solutions, experience implementing AWS environments, automation and integrations across contact centers, strong programming with AWS Lambda and Python, and a hands-on, problem-solving mindset. The role follows Zendesk’s hybrid work model with eligibility limited to candidates located in Karnataka or Maharashtra, India, requiring some in-office attendance and a schedule determined by the hiring manager, along with a culture that emphasizes work-life balance and inclusion. Zendesk notes that AI or automated screening may be used in candidate evaluation and provides equal opportunity employment statements, diversity and inclusion commitments, and accommodations processes for applicants with disabilities, including how to request accommodations.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune, a hybrid role that requires relocation to Pune and 3 days in the office, with a hiring policy that candidates must be physically located in Karnataka or Maharashtra. The role goes beyond coding to define reusable patterns, guide architecture, and ensure connectors are built for long-term scale, security, and maintainability, working closely with the SDK, platform, and product teams and leveraging AI. Day-to-day work includes designing, building, and maintaining third-party connectors via the Connector SDK; defining bundles and templates; leading technical design discussions; improving developer tooling, docs, and workflows; applying AI to speed up connector creation; ensuring scalability, security, observability, and partnering with Product to prioritize high-impact connectors, while mentoring juniors and enforcing testing/CI/CD standards. Requirements include 7+ years of software development experience (ideally in integrations or API-driven systems), strong JavaScript/TypeScript skills, familiarity with REST/GraphQL/OAuth/webhooks, hands-on experience with third-party APIs, solid systems design, a product-minded approach, and excellent communication; bonus points for contributing to SDK/platform tooling, iPaaS or automation background, or open-source contributions. Zendesk’s Pune Product Development Center of Excellence offers an opportunity to shape culture and processes as an early hire, with a commitment to equal opportunity, accommodations, and a hybrid work model, while noting AI may be used to screen applications.

Zendesk is hiring a Technical Product Manager for Audit, Traceability & Observability on the Action Builder team in Pune, India, with a hybrid, full-time arrangement; this is an early-career PM role with high impact and strong cross-functional ownership. The role involves owning the product roadmap for audit logging, traceability, and observability, defining requirements and success metrics, partnering with engineering, SRE, security, and legal, translating telemetry into features like searchable audit trails and distributed traces, prioritizing technical work, and developing dashboards, runbooks, and data governance patterns while engaging with internal and external customers. Qualifications include 3+ years in product management or related fields, strong technical literacy with distributed systems, familiarity with observability tooling, understanding of audit/compliance and privacy concepts, data-analysis ability, and excellent communication and collaboration skills. Nice-to-haves include experience with Action/Automation platforms, instrumentation or SRE background, knowledge of event schema design or streaming systems, analytics or data visualization tools, and familiarity with cloud logging/archival services and cost considerations. Additional notes cover location restrictions to Karnataka or Maharashtra, a hybrid on-site schedule, Zendesk’s commitment to diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Designer for its Agent Workspace team to design core agent experiences that help support teams triage, prioritize, and resolve customer issues across channels. The role is based in Pune and requires in-office work at least 3 days a week, with eligibility restricted to candidates located in Karnataka or Maharashtra. Candidates should have 6+ years of product design experience, a strong portfolio, proficiency in Figma and AI prototyping tools, and a track record designing complex workflow-heavy B2B SaaS products with strong information architecture. Day-to-day, you will own the design of agent journeys in Agent Workspace, prototype rapidly to learn from user data, collaborate with product managers, engineers, and content designers, drive usability experiments, and balance design ideals with technical feasibility and business timelines across regions. Zendesk is an equal opportunity employer that values diversity and inclusion, uses AI in screening, supports a hybrid work model with in-office time determined by the team, and provides accommodations for applicants with disabilities.

Zendesk is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to join the Pune-based IT team and optimize finance value streams by aligning technology with business objectives. The role serves as the functional lead on projects, gathers and documents requirements from finance stakeholders, facilitates cross-functional collaboration, participates in Agile ceremonies, and leverages AI tools to improve documentation and productivity. Key responsibilities include analyzing and optimizing end-to-end Netsuite processes, conducting user acceptance testing, and supporting change management with training and post-implementation feedback loops. Candidates should have at least 8 years of business systems analysis experience with strong finance/SaaS background (Netsuite Core financials, R2R, S2P; with Netsuite, Adaptive, Blackline preferred), Agile experience, Jira proficiency, and excellent communication, presentation, and collaboration skills, plus a growth mindset and curiosity. The job is hybrid and requires physical presence in Karnataka or Maharashtra with onsite obligations, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an AI-powered GTM Intelligence Platform used by 1500+ employees with end-to-end ownership and mentoring duties. You’ll lead the design and delivery of large features and platform components, own the service architecture (including FastAPI microservices on Kubernetes, Snowflake semantic layer integration, and AI agent infrastructure), and build scalable backend services and high-performance frontend apps with secure APIs. The role emphasizes driving architecture, reliability and observability (SLOs/SLIs, post-incident reviews), performance improvements, reusable platform capabilities, and mentoring while collaborating with cross-functional teams and contributing to hiring and strategy. Requirements include 8+ years of experience, strong fundamentals, proficiency in one or more backend languages with FastAPI, experience with microservices, Kubernetes, cloud environments, and the ability to translate business goals into technical plans; preferred qualifications cover legacy modernization, infrastructure-as-code, databases like Snowflake/Redis, open-source contributions, and cross-site collaboration. The position is hybrid in Pune, but Zendesk notes a policy requiring candidates to be physically located and plan to work from Karnataka or Maharashtra, with a commitment to diversity and accommodations as part of their equal opportunity employer stance.

Zendesk in India is seeking a technically oriented sales leader who will own the technical aspects of the sales cycle for its most strategic Commercial opportunities, guiding customers through AI and LLM adoption while driving proactive customer happiness. The role targets a sales-focused technologist who can engage Enterprise, Commercial and Mid-market executives, viewing complex problems as solvable with strategic architecture and anticipating objections before they surface. Responsibilities include acting as Technical Lead, architecting solutions with Sales/Marketing/Product, scoping and executing PoCs and high-impact demos, evangelizing AI in customer conversations, and collaborating across teams to inform new product development. Basic qualifications include 5+ years of client-facing pre-sales experience, strong web/scripting skills, experience mapping RFI/RFP to software, managing Customer Pilots and PoCs, a bachelor’s degree, and willingness to travel; preferred qualifications include knowledge of CS software/ITSM/BI/data warehousing, business-level English plus another Indian language, a graduate degree, and prior enterprise software or Design-Based Thinking experience. Location is restricted to Karnataka or Maharashtra, with Zendesk offering hybrid work and a commitment to inclusion, while noting that AI screening may be used in hiring and accommodations are available for applicants with disabilities.

Zendesk is hiring a Managed Shared Services Consultant in Pune, Maharashtra, to support customers with subscription services, design and configuration best practices, and hands-on implementations, acting as an extension of their teams across regions (USA/LATAM, EMEA, APAC). The role involves configuring Zendesk solutions, analyzing current configurations, recommending optimizations, completing production updates, consulting on standard methodologies, and collaborating with global Managed Services Consultants to deliver ongoing value. Key responsibilities include maintaining product expertise, managing a backlog for your customer portfolio, proactively educating customers, conducting detailed reviews and analyses to identify improvements, and designing and deploying complex configuration changes. Requirements include 6-12 years of consulting or customer success experience, Zendesk or customer-experience exposure, SQL/Python scripting, analytics tooling (Excel/Tableau/Power BI), strong communication skills, ability to manage multiple projects, flexibility to work shifts, and language skills in German/French/Spanish are a plus, with a location requirement that candidates be physically located in Karnataka or Maharashtra and a hybrid in-office schedule. Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and offers reasonable accommodations for disabilities; applicants can request accommodations by emailing peopleandplaces@zendesk.com.

Zendesk is seeking a Technical Architect within the Professional Services & Global Engagement team to be the technical authority for strategic global customers, focusing on architectural design and seamless system integrations to ensure robust, scalable foundations for AI-driven customer experience. You’ll lead customer solutioning with SMEs, drive technical discovery, design and present proofs of concepts, and collaborate cross-functionally with consultants, support, and account management while feeding field feedback to influence Zendesk’s product roadmap. Basic qualifications include 6+ years in the SaaS software industry with hands-on programming experience (Ruby, Python, Java, C#, or JavaScript), deep experience with RESTful APIs, and the ability to work in-office 3x per week with AMER time flexibility across AMER, APAC, and EMEA. Preferred qualifications include Zendesk expertise, relevant certifications (Zendesk Administrator or App Developer), global/cross-functional experience, and a strong innovative, analytical mindset. Location is limited to Karnataka or Maharashtra, India with a hybrid work model; Zendesk may use AI screening in the hiring process and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role is Manager of Technical Architecture at Zendesk, leading the Technical Architecture team in Global Managed & Professional Services and shaping the technical engines behind billions of conversations. The candidate should be an established, customer-centric leader who mentors, motivates, and defines repeatable standards while engaging with customers daily. Responsibilities include strategic leadership of Functional Consulting Services, staff development to improve utilization/productivity/quality, ownership of billable deliverables, and driving global expansion and offerings/methodology improvements to hit bookings and revenue targets. Basic qualifications require 3+ years managing teams, 6+ years delivering consulting or programming (Ruby/Python/Java/JavaScript), a track record in business/process transformation, a Bachelor’s (MBA preferred), and the ability to work in the Karnataka or Maharashtra office 3x/week with rotating hours across AMER/APAC/EMEA. Preferred qualifications include SaaS experience, top-tier project management and negotiation skills, and Zendesk product experience; the role is hybrid with onsite part-time schedule and Zendesk is an equal opportunity employer committed to diversity and accommodations.

The posting is for a Senior Revenue Business Systems Analyst (described as mid-level in responsibilities) on Zendesk’s Quote to Revenue team, focusing on revenue operations for billing, invoicing, revenue recognition, and the subscription lifecycle. The role involves partnering with Finance, Sales Operations, Product, and Engineering to gather requirements and translate them into functional specifications, user stories, process flows, and acceptance criteria, and it includes supporting the configuration and day-to-day operation of billing systems (Zuora) and their integrations with Salesforce CPQ/CRM and ERP systems. Responsibilities also include data reconciliation and root-cause analysis of billing/revenue discrepancies, designing subscription and usage billing models, assisting with testing (test plans, UAT), and maintaining process documentation and runbooks while triaging incidents and driving improvements. The candidate should have 3–5 years of experience in business analysis or revenue operations for SaaS, familiarity with subscription billing concepts, strong data Excel skills, effective communication, experience with Jira/Confluence and Agile, and exposure to ASC 606/IFRS 15 and revenue recognition tooling or NetSuite. Education requires a bachelor’s degree; certifications are a plus; the role is based in Karnataka or Maharashtra with a hybrid work setup, Zendesk is an equal-opportunity employer, and AI may be used for screening, with accommodations available for applicants with disabilities.

Appfire champions a flexible, remote-first workplace where you can choose to work from home, an office, or while traveling, with resources to support effective collaboration. They emphasize balancing work and life with flexible time off, trust to deliver quality work, and opportunities for growth through online learning, leadership programs, internal mobility, and cross-global collaboration. The AI Automation Engineer role involves designing and maintaining AI-powered automations and integrations across SaaS and cloud platforms, building scripts and lightweight apps with AI assistance, and collaborating with IT, security, and business teams to deliver scalable solutions. Candidates should have 5–7+ years in automation/software/DevOps, strong scripting in languages like Python or PowerShell, experience with AI tools, REST APIs, webhooks, and cloud platforms, and be comfortable working in a remote environment. Appfire presents a people-first culture with CSR through Pledge 1%, ISO 27001/27017 and SOC 2 certifications, a global team of 850+ across 28 countries, a robust partner channel, and multiple industry recognitions for growth and excellence.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the team’s technical leader, defining architecture, execution strategy, and a long-term technical roadmap, while building a feature-rich system to onboard, adopt, and manage Zendesk products and enable internal integrations; the role is based in Pune and requires working from the office at least 3 days a week. Responsibilities include driving engineering excellence and innovation by owning system design across multiple teams, serving as a key architect to deliver reliable, secure, scalable solutions, making cross-organizational technical decisions, and evolving Zendesk’s architecture to modern data platforms with improved extensibility and performance, including event-driven real-time workflows. Additional duties comprise collaborating with product managers, designers, and engineers to define 1-2 year roadmaps, proactively mitigating risks, leading improvements and feature design, building reusable components, leading complex code reviews, and ensuring end-to-end delivery of mission-critical features with high quality. Required qualifications include 15+ years in frontend SaaS, 12+ years with JavaScript/TypeScript and React/Redux at an architectural level, strong testing experience (Cypress, Jest, RTL), expertise with REST/GraphQL, proven autonomous delivery of large-scale solutions, leadership/mentorship experience, multi-tenant SaaS expertise, excellent communication, and a mandate that candidates be located in Karnataka or Maharashtra with a hybrid in-office schedule. Zendesk emphasizes diversity and inclusion, may use AI or automated screening in hiring, is an equal opportunity employer, and offers accommodations for disabilities and veterans; the company’s hybrid work model combines onsite collaboration with flexibility to work remotely part of the week.

Zendesk is seeking a technical Business Systems Analyst to mature its Identity and Access Management program, partnering with IAM engineers to implement security best practices using ABAC and RBAC in Okta toward an automated least-privilege environment. The role acts as a bridge between business needs and technical execution, designing logical frameworks, birthright access bundles, and ABAC policies based on attributes such as department, location, and cost center to automate provisioning. Key responsibilities include Okta environment and group management, with emphasis on directory hygiene, dynamic groups over static assignments, and standardized naming conventions for groups and applications. Additional duties involve scaling onboarding of SaaS applications (SAML/OIDC), improving Joiner/Mover/Leaver processes, and producing clear technical documentation and data mappings to support troubleshooting. Qualifications include 6+ years of IAM BSA experience, strong Okta expertise, knowledge of RBAC/ABAC models, and excellent communication and analytical skills; the role is located in Karnataka or Maharashtra with hybrid work, and Zendesk highlights its commitment to diversity and accommodations.

The IAM Engineer at Zendesk will design, configure, test, implement, and maintain systems that control access to the organization’s resources, ensuring only authorized users can access sensitive data while preventing unauthorized access, with daily duties including managing identity tools and cloud services (MFA, Security Token, OAuth, AWS, Okta, Atlassian, BigFix) and administering IAM-related SaaS applications. They will gather business, functional, and technical requirements for establishing an Okta Identity Platform, review Okta updates, enforce entitlement and access management policies, manage app integration requests (SSO and user lifecycle), and handle IDM processes, service accounts, sandbox access, and API configuration. Requirements include 6+ years in IT operations or equivalent, strong Okta expertise (Identity Engine, Universal Directory, Adaptive MFA), knowledge of cloud authentication and access management, IAM concepts, direct experience with SaaS IAM apps, and ability to present SSO concepts to stakeholders; Okta Workflows knowledge is a plus, with the ability to work across geographies and travel up to 10%. Preferred: Okta Certified Administrator or higher; excellent verbal and written communication, drive for continuous learning, strong decision-making, negotiation, facilitation, and diverse collaboration skills. Location and work setup: Zendesk hires only from Karnataka or Maharashtra, with a hybrid model requiring part in-office time determined by the manager; Zendesk is an equal opportunity employer and may use AI in screening, with accommodations available for applicants with disabilities.

The role is a Business Systems Analyst – Adaptive Planning (Finance Systems) based in Pune, India, focused on Workday Adaptive Planning to enhance budgeting, forecasting, and reporting in FP&A. You will own Adaptive Planning processes, gather and document business requirements, translate them into functional specifications, improve finance workflows, collaborate with cross-functional teams, support UAT, and participate in agile and continuous improvement initiatives. Must-have skills include hands-on Workday Adaptive Planning experience, a strong understanding of financial planning, budgeting, and forecasting, and solid business/functional analysis with effective stakeholder communication. Nice-to-have skills include NetSuite experience, exposure to integration tools like Workato, SaaS environments, and familiarity with agile tools like Jira, plus experience in finance transformations or R2R/S2P and data/reporting tools. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office requirements, may use AI screening, and is an equal-opportunity employer with location restrictions to Karnataka or Maharashtra along with accommodations for disabilities.

Zendesk is hiring an execution-focused GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers and drive Prospect-to-Quote and Quote-to-Invoice initiatives, working with global Sales, Revenue Ops, and Architecture to turn strategic roadmaps into deliverables while maintaining sprint cadence and a high-velocity release schedule. Responsibilities include leading and mentoring a team of Salesforce Developers, CPQ Specialists, and QA Analysts, acting as Delivery Lead for daily stand-ups, sprint planning, backlog grooming, and retrospectives, and removing blockers by translating complex business logic into actionable technical stories. You will oversee hands-on system execution across Salesforce, Salesforce CPQ, Zuora, and Gong, ensure CPQ configurations are implemented per design, and manage integration workflows with Marketo and other top-of-funnel tools. Quality Assurance and Release Management responsibilities include owning CI/CD for the Salesforce ecosystem, coordinating deployments and sandboxes, enforcing development best practices and code reviews, acting as final QA gate before UAT, and maintaining alignment with global stakeholders via regular updates and overlapping working hours (current IST 2 PM–11 PM, may change). Required qualifications include 5+ years in Salesforce/GTM execution with 2+ years in a Delivery/Tech Lead role, strong Agile/Scrum experience, a solid technical Salesforce background, CPQ/Lead-to-Quote knowledge, and exceptional global collaboration; preferred qualifications include Salesforce certifications and experience with automated testing and release tools; candidates must be located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and a commitment to diversity.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

The position is Senior Software Engineer - DevOps at Zendesk, with the job listing showing Pune, India as the location, but candidates must be physically located in Karnataka or Maharashtra per the company’s note. Responsibilities include aligning applications development and IT operations, automating deployments, designing and maintaining CI/CD pipelines on AWS, and ensuring reliability and security of the infrastructure, including containerization and helm chart management. Technical requirements include hands-on experience with AWS (IAM, IaaS/PaaS, EKS), Terraform, Helm, Bash, GitHub-based IaC and CI/CD using GitHub Actions and ArgoCD, Docker/Kubernetes, and monitoring/observability stacks such as Prometheus, Grafana, and the ELK stack, plus SQL familiarity. The role requires about 8–10 years of experience in DevOps and Kubernetes on AWS, strong communication, a willingness to learn new technologies, and flexibility to work across time zones and provide on-call support, with a hybrid work model requiring at least 3 days in the office. Zendesk emphasizes equal opportunity and inclusion, notes that AI-based screening may be used, and offers accommodations for applicants with disabilities; the specific in-office schedule and location will be dictated by the requisition and hiring manager.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.