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Atlassian offers flexible work options (office, home, or hybrid) with hiring possible in any country with a legal entity, but this role requires being based in South Korea and working KST hours, and requires fluency in Korean and English. The role involves owning, troubleshooting, and solving customer technical issues using best practices, root cause analysis, collaboration, and cross-team transparency, and escalating issues per SOP with updates via tickets, calls, and screen shares. You’ll be the escalation point person, leveraging soft skills and subject-matter expertise to resolve issues, reviewing cases to identify trends, creating action plans for support engineers, and guiding continuous improvement projects. You’ll understand customer use cases, advocate for their needs to influence feature requests and bug fixes, and create and review knowledge articles, SOPs, and documentation for end users and the global support team, while quickly ramping on new technologies for a customer-facing environment. Additional duties include collaborating with diverse teams to share best practices and Atlassian values, occasional weekend shifts, guiding customers and partners to migrate from On-prem to Cloud, coordinating with support teams across regions and functions for migration outcomes, and participating in release readiness activities.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, with this role based in South Korea and aligned to KST hours. The position requires fluency in Korean and English and involves owning, troubleshooting, and resolving customer technical issues using collaboration, root cause analysis, and cross-team transparency, with timely escalation according to SOP. Responsibilities include providing technical support via tickets, phone, and screen shares; serving as the escalation point person and leading case reviews to identify trends and create action plans for support engineers. You will leverage operational experience to identify trends, guide team tactics, contribute to continuous improvement, understand customer use cases, advocate for feature requests/bug fixes, and create/review knowledge articles, SOPs, and best practices for end-users and the global team; you’ll also ramp quickly on new technologies for a customer-facing role. The role involves collaborating with diverse teams, driving operational improvements, occasional weekend shifts, influencing migrations from On-prem to Cloud with customers/partners, engaging with cross-functional teams (Customer Success, Sales, Engineering) for migration outcomes, and participating in release readiness activities.

Atlassian supports a distributed-first work model, allowing employees to work from an office, home, or a mix, with virtual interviews and onboarding as standard for a globally distributed workforce. The company is accelerating growth in the service management market, driven by Jira Service Management, and channel partners are essential to that growth. Atlassian is seeking a Sr. Partner Solutions Architect (Korea) to help grow and support service management–focused channel partners, leveraging pre-sales to post-sales consulting and architecture skills. The role includes developing enablement strategies, creating collateral and reference architectures, supporting partners across the deal cycle, and collaborating with Channel teams to drive Jira Service Management adoption while feeding market feedback to product management. Additional duties involve delivering partner enablement workshops, contributing to thought leadership, and representing Atlassian at conferences and partner events.