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Zendesk is seeking a Senior Director for APAC Go-To-Market (GTM) Operations to drive growth and deliver exceptional customer experiences through data-driven decision-making. The role involves championing business transparency, managing GTM planning, and leveraging AI and business intelligence for insights to optimize sales processes. Additionally, the director will be responsible for enhancing Salesforce tools based on APAC business needs and representing the Regional Sales Leader during key decisions. Candidates should have over 10 years of experience in sales operations, familiarity with AI applications, and strong communication skills, along with a passion for fostering an inclusive workplace culture. The position supports a hybrid work model, combining onsite collaboration with flexibility for remote work.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.

At Atlassian, employees have the flexibility to choose their work environment, whether it's in an office, from home, or a hybrid of both, allowing them to balance personal priorities. The company conducts virtual interviews and onboarding processes, reflecting its distributed-first approach. The Atlassian Admin Experience team aims to enhance the user experience by creating a centralized control interface and supporting administrators in advocating for their users. The role involves leading a team of product managers, developing strategic roadmaps, managing feature requests, and collaborating with various teams to deliver innovative solutions. Candidates should have significant product management experience in SaaS, strong leadership skills, and the ability to communicate effectively with diverse stakeholders.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams turn ideas into reality. The company values innovation, teamwork, and diversity, fostering a respectful and inclusive workplace culture. Lucid operates as a hybrid workplace, promoting work-life balance by allowing flexibility in work locations. The company has received numerous accolades, including being listed among the Forbes Cloud 100 and Fortune’s Best Workplaces in Technology, and its solutions are used by over 100 million users globally, including major clients like Google and NBC Universal. The role of New Logo Account Executives involves strategic growth for new customers, requiring sales experience, effective relationship-building, and proficiency in CRM tools.

Lucid Software is a leading company in visual collaboration, providing tools like Lucidchart and Lucidspark to help teams bring ideas to life. The company emphasizes core values such as innovation, teamwork, and inclusivity, fostering a hybrid workplace that supports a healthy work-life balance. With over 100 million users, including Fortune 500 companies like Google and GE, Lucid has gained numerous accolades for its products and workplace culture. The Sales Development Representative role involves collaborating with Account Executives, engaging in lead generation, and nurturing client relationships while achieving sales quotas. Candidates are expected to have sales experience or a keen interest in sales, alongside strong communication skills and the ability to manage multiple projects.

Lucid Software is a leader in visual collaboration and work acceleration, offering products like Lucidchart and Lucidspark, and emphasizes core values such as innovation, teamwork, and inclusivity. The company fosters a hybrid workplace that supports a healthy work-life balance and has been recognized for its workplace culture and innovative solutions, being used by over 100 million users globally. Key customers include Google, GE, and NBC Universal, with partnerships involving notable companies such as Atlassian and Microsoft. The Business Development Representative (BDR) role focuses on collaborating with the Enterprise Account Executive team to generate leads and support the sales cycle, requiring sales experience and strong communication skills. The position necessitates working from the Melbourne office two days a week and involves activities like prospect engagement, sales presentations, and achieving sales quotas.

Lucid Software specializes in visual collaboration and work acceleration, offering products like Lucidchart, Lucidspark, and airfocus. The company emphasizes core values such as innovation, passion, teamwork, and inclusivity, fostering a hybrid work environment to promote work-life balance. Lucid has been recognized in various prestigious lists, highlighting its products and workplace culture, and serves over 100 million users, including major clients like Google and GE. The Business Development Representative (BDR) role involves supporting account executives in generating leads and growing sales opportunities, requiring effective communication and project management skills. Candidates for the BDR position should have sales experience, preferably in software or SaaS, and be able to work in the Melbourne office twice a week.

Zendesk is seeking a Senior Machine Learning Engineer to enhance its AI/ML infrastructure, crucial for the company's mission to improve customer experience for over 125,000 brands. The role involves developing secure and cost-effective ML platforms, managing LLM applications, and collaborating with various teams to build production-ready systems. Responsibilities include creating benchmarking frameworks for LLMs, designing an LLM Proxy, and implementing best practices for system observability and reliability. Candidates should have over five years of experience in deploying ML systems, familiarity with ML infrastructure, and proficiency in server-side programming languages. Zendesk offers flexibility, opportunities for professional growth, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk is seeking a Prompt Engineer at the ML Engineer II level to enhance its AI-driven customer experience by designing, testing, and optimizing prompts for GenAI features. This role involves collaborating with machine learning teams to ensure the accuracy and safety of Large Language Model (LLM) outputs, requiring strong ML engineering skills and a deep curiosity about language models. Daily responsibilities include creating refined prompts, running experiments to assess output quality, and maintaining prompt libraries and guidelines. Candidates should have 2-4 years of relevant experience, proficiency in Python, and a solid understanding of LLM behavior. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a commitment to diversity and inclusion in its workplace.

Zendesk aims to enhance Customer Experience through its products that service over 125,000 global brands. The AI/ML Platform team is pivotal in this mission, developing the infrastructure to support AI-driven applications, particularly focusing on Large Language Models (LLMs). They are seeking an Engineering Manager to lead the development of GenAI infrastructure, which includes LLM Proxy and various ML platform tools, ensuring alignment with company strategy while maintaining software quality. The ideal candidate should have extensive experience in managing engineering teams within the ML/AI field, along with a deep understanding of LLM systems and associated platform components. Zendesk promotes a hybrid work environment emphasizing flexibility, professional growth opportunities, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Global Security & Safety (GSS) Analyst for their Melbourne office, a junior-level position focused on ensuring the safety of employees and assets across the Asia-Pacific region. The role involves monitoring physical threats, responding to incidents, and producing intelligence reports based on open-source information. Candidates should possess strong interpersonal and communication skills, a customer-centric mindset, and a keen interest in learning about corporate security. Basic qualifications include 1-2 years of relevant experience and proficiency in analytical report writing, while preferred qualifications comprise military or law enforcement experience and knowledge of physical security systems. Zendesk promotes a hybrid work model, emphasizing collaboration in the office while allowing remote work flexibility, and is committed to diversity and inclusion in the workplace.

Zendesk is a leading Customer Experience and Support Platform that is rapidly expanding its suite of products. The company is seeking motivated individuals who are eager to pursue a career in software sales, even without previous experience, to fill a hunting sales role focused on engaging prospective organizations. Key responsibilities include understanding client challenges, generating a sales pipeline, and partnering with internal teams to identify target prospects. Ideal candidates should have at least two years of sales experience, excellent communication skills, and a competitive mindset. Zendesk promotes a high-performance culture that values diversity and offers a hybrid work environment for effective collaboration and flexibility.

Zendesk is seeking a member for their globally distributed Product Security team, which focuses on securing applications, infrastructure, and data. The role involves collaborating with engineering teams to implement secure design practices for AI products, conducting architecture reviews, mentoring fellow team members, and developing scalable security solutions. Candidates should have 10 years of security experience, including at least five in secure software development, as well as proficiency in programming, AWS, modern web technologies, and communication skills. Preferred qualifications include experience with application security, participation in bug bounties, and relevant security certifications. The position is designed for a hybrid work environment, balancing in-office collaboration with remote flexibility.