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Atlassians can work from office, home, or a mix, with virtual interviews and onboarding as part of a distributed-first, remote setup; for this role, eligible candidates from anywhere in Australia or New Zealand are considered if there is sufficient timezone overlap. Build and ship high-impact Android features that help teams plan, track, and collaborate on the go, working closely with product, design, and other engineering squads to deliver a fast, reliable, and secure Android app with AI-driven capabilities. Design, develop, and ship Android features using Kotlin, writing clean, test-driven code; optimize startup time, memory usage, and network efficiency, and ensure high reliability through crash monitoring and robust error handling. Collaborate with Jira web, backend, and data teams to maintain feature parity and consistent behavior across platforms, and implement and expand AI-powered functionalities (e.g., smart issue suggestions, automated task classification, predictive analytics) within the Android app. Maintain high test coverage with unit, integration, and UI tests (JUnit, Espresso); conduct code reviews and mentor peers; influence Android architecture; engage with customers via support tickets, community forums, and beta programs to prioritize work; translate UX/UI designs into intuitive, accessible Android interfaces; run usability tests and keep technical documentation, design docs, and onboarding guides up-to-date, sharing knowledge through talks or Confluence pages.

The company is seeking a Senior Manager to lead a team of Enterprise Account Managers who focus on retaining and expanding Atlassian’s largest enterprise customers in APAC. As the APAC regional lead, you will independently execute the global enterprise account management playbook and steward the regional strategy across a diverse market, reporting to the Global Head of EAM. You will drive best-in-class retention, pursue expansion opportunities, and deliver a predictable, high-performing regional business with visibility into performance and revenue forecasting. The role includes overseeing staffing, onboarding, upskilling, removing blockers for the team, and collaborating with APAC Sales, Channel/Partner ecosystems, and Customer Success to ensure a unified “One Atlassian” approach and contribute to global process improvements. Atlassian offers flexible work arrangements (office, remote, or hybrid) and hires in any country with a legal entity, supporting personal goals and priorities while ensuring the APAC voice informs regional practices and global enhancements.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where they have a legal entity, giving employees more control over family and personal priorities. Information is treated as a powerful part of the user experience, and for developers, the aim is an end-to-end documentation journey from getting started on the Atlassian stack to a living set of reference materials. The role sits in the Ecosystem Design team and emphasizes experimenting with approaches to documentation and supporting materials beyond traditional technical writing to shape the overall developer experience. The ideal candidate thinks beyond standard docs, can explain complex features for both experienced and novice readers, owns domain documentation, and helps drive projects that benefit Atlassian’s broader developer community. Required qualifications include strong technical writing skills, ability to read/write/verify code samples, familiarity with Markdown/HTML/CSS/XML and developer tools like Git, Bitbucket, and Bamboo, plus experience documenting APIs and tutorials; ideally, a software development background and experience with information architecture, content strategy, usability testing, and cross-product/documentation work.

The Rovo Mobile team is seeking an experienced principal mobile developer with React Native expertise to help build the AI vision on mobile devices and maintain the Rovo app at Atlassian. You will collaborate with design to develop new features and workflows, verify their impact and usability, and be responsible for feature development and regular app releases. The role emphasizes customer focus, building high-quality features and infrastructure that are fast, testable, and scalable, and driving collaboration with engineers, designers, and managers to address user pain points. You will contribute to code reviews and documentation, tackle complex bug fixes, and lead projects from technical design and implementation through launch to operation. You will also onboard and mentor junior engineers.

Atlassian is hiring a Principal Security Engineer focused on AI/ML to protect models, data pipelines, and inference services with innovative defences and governance, with eligibility open to candidates in Australia and New Zealand due to sufficient time zone overlap. The role involves leading security for AI platforms and product experiences, partnering across engineering, platform, infrastructure, and privacy to foster a culture of secure and trustworthy AI that meets high industry standards. The Principal Product Security Engineer will act as the technical SME, promoting automation, reviewing designs, and driving security teams to equip engineering partner teams with the latest tools, techniques, and methodologies to enhance AI security. On day one, candidates should have hands-on experience securing AI/ML systems, cloud security architecture for AI/ML workloads, coding in Java, JavaScript, Python, or Go (and at least one scripting language), and experience leading large-scale projects with SME guidance to stakeholders. Desirable extras include security-focused roles, application security for ML/LLM services, mentoring, CVEs, open-source contributions, and delivered industry presentations.

Atlassian lets employees choose where to work—office, home, or a mix—and hires in any country where it has a legal entity. Its mission is to unleash the potential of every team, with products like Jira, Confluence, and Bitbucket that support collaboration across diverse teams. The Central AI Org drives AI innovation across Atlassian, building horizontal AI capabilities, a centralized Search/Q&A/Conversational AI system, and exploring external AI integrations. The AI & ML Platform Team aims to democratize AI/ML by developing tools to build, deploy, and operate AI experiences, integrating with the Atlassian Data Platform while enforcing security and data usage policies. As a Senior Machine Learning System Engineer, you would help create the core infrastructure for ML models and pipelines, collaborate with Jira and Confluence teams, curate datasets and fine-tune LLMs, lead projects from design to launch, and mentor junior engineers while driving cross-team initiatives.

Atlassian supports flexible work arrangements—office, remote, or hybrid—and hires in any country where it has a legal entity. As a Senior ML System Engineer on the AI & ML Platform, you’ll build and refine the core infrastructure that enables Atlassian engineers, ML engineers, and data scientists to create, train, evaluate, deploy, and manage ML models and pipelines, collaborating with product teams like Jira and Confluence. Responsibilities include curating high-quality ML datasets, fine-tuning open-source or proprietary LLMs, solving complex infrastructure and architectural challenges, leading projects from design to launch, and delivering code reviews, documentation, bug fixes, and mentoring junior teammates. The role requires 5+ years of experience in building ML/AI infrastructure, comprehensive ML lifecycle expertise, large-scale distributed system design, and MLOps/automation, with the ability to partner across engineering teams on company-wide initiatives. Preferred qualifications include expert Python and ML framework proficiency (PyTorch, TensorFlow, or JAX), familiarity with Go/Java/Scala, hands-on cloud experience (AWS, GCP, or Azure) and AI services, big data tooling (Spark, Ray, or Dask), performance optimization, and experience with generative AI systems and retrieval-augmented generation.

The role is a Cloud Network Engineer on Atlassian's Edge Networking team, responsible for scaling cloud networking services to provide a reliable network experience for global users of Jira, Confluence, Trello, and Bitbucket. The ideal candidate is a technical leader who stays current with networking, proxies, and reliability trends, thrives in teams balancing operational and project work, and enjoys sharing knowledge. They should bring deep expertise in modern cloud networking infrastructure, programming, and operational experience, with a drive to change the status quo to improve reliability, performance, scalability, and cost efficiency. Responsibilities include writing code to automate and operate large proxy fleets across globally distributed regions, responding to operational events, contributing to major projects delivering new networking features, designing new network features, investigating security, reliability, and cost improvements, and mentoring/hiring. Atlassian supports flexible work arrangements (office, home, or hybrid) and can hire in any country with a legal entity, with the role reporting to the Senior Engineering Manager of Edge Networking.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and guided by values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego. The company promotes a diverse, inclusive culture and operates as a hybrid workplace with remote, office-based, or mixed arrangements depending on role and team. It has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, with customers like Google, GE, and NBC Universal and partners including Google, Atlassian, and Microsoft. The New Logo Account Executives will drive strategic growth for new Lucid SMB customers, building relationships, closing sales opportunities, and creating business value across multiple personas while maintaining reliable forecasts and collaborating cross-functionally. Requirements include at least 1 year of SaaS/tech sales closing experience and strong communication skills, with the role being hybrid in Melbourne, Australia (office two days per week, Tuesday and Thursday); preferred qualifications include software sales experience, Salesforce proficiency, ability to manage many prospects, familiarity with Outreach or similar workflow tools, and a BA/BS degree.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork within a diverse, respectful, and inclusive culture. The company operates as a hybrid workplace, supporting remote work, in-office work, or a mix depending on role and team to promote work-life balance. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Sales Development Representative (SDR) role partners with Enterprise Account Executives to identify and grow opportunities, drive top-of-funnel pipeline, engage strategic target accounts across industries, and support the full sales cycle while collaborating on account strategies. Requirements include a minimum of 12 months of software/SaaS sales experience, strong written and verbal communication, the ability to manage multiple projects, and a hybrid Melbourne, AUS work arrangement two days per week (Tuesday and Thursday), with preferred qualifications such as closing experience and familiarity with Salesforce, Salesloft, LinkedIn Sales Navigator, and ZoomInfo.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. The company upholds core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, and fosters a diverse, respectful, inclusive culture in a hybrid workplace. Lucid has earned numerous recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves over 100 million users worldwide, with customers like Google, GE, NBC Universal and partners including Google, Atlassian, and Microsoft. The Business Development Representative works with Enterprise Account Executives to break into and grow Lucid opportunities, focusing on account planning, prospecting, lead generation, sales calls, supporting the sales cycle, and proposals, and may manage foundational deals autonomously. Requirements include at least 12 months of software/SaaS sales experience, strong communication skills, the ability to manage multiple projects, and a hybrid Melbourne role with two in-office days (Tuesday and Thursday); preferred qualifications include closing experience, a proven ability to build qualified pipeline, and familiarity with Salesforce, Salesloft, LinkedIn Sales Navigator, and ZoomInfo.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service SaaS business by building relationships with decision-makers, acquiring new customers, and expanding existing partnerships. The role focuses on positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to support purchasing decisions. Candidates should have a BA/BS, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota record, and the ability to navigate complex multi-month sales cycles with proof-of-concept stages. The position requires strong communication, an entrepreneurial, collaborative mindset, and willingness to travel, with a hybrid work model that combines in-office and remote work. Zendesk emphasizes equal opportunity, diversity, and accommodations, notes that AI may screen applications, and provides information about accessibility and EEO rights.

Atlassian supports flexible work locations and hires globally, with the Future Team Search Platform delivering fast, reliable search across all Atlassian products through scalable, low-latency infrastructure. The Principal Machine Learning Systems Engineer role combines search, machine learning, and experimentation, requiring about 70% engineering and 30% ML to deliver ML-powered solutions that affect millions of users. Responsibilities include solving large-scale technical design problems, building ranking models, feature engineering for offline and online inference, and architecting data infrastructure for high-velocity search and experimentation data, plus end-to-end production deployment with monitoring. The role also entails leading code reviews, documentation, mentoring junior engineers, partnering across teams on company-wide programs, and communicating complex concepts to stakeholders. Required background includes 10+ years of software leadership, experience with ML workflows at scale, a track record of launching AI/ML products, a CS degree, proficiency in languages like Java or Python, cloud experience, with desirable experience in OpenSearch/Elasticsearch, developer productivity, experimentation, CI/CD, and 2+ years running search systems at scale.

Zendesk is seeking a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo, enabling customers to search knowledge, create and update tickets, extract context, and automate workflows inside partner environments. The role involves designing and deploying resilient, scalable, and secure LLM-powered integrations, owning architectural decisions across the stack, refining APIs with backend and frontend engineers, mentoring engineers, partnering with Product and Design to deliver usable, high-performance features, and championing engineering best practices such as automated testing, CI/CD, and observability. Requirements include 8+ years building distributed applications, Go expertise or equivalent, strong JavaScript/TypeScript and React skills, experience with API boundaries (REST, GraphQL, event-driven), proven work with LLM APIs, a high bar for software quality, mentoring ability, a pragmatic product mindset, and excellent communication. Bonus points go to experience integrating with Jira/Slack/Shopify/MS Teams, agentic workflows or LLM automation, and building developer tools to boost productivity. The tech stack features Go and TypeScript, React-based frontends, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3; the role offers hybrid work with a Melbourne hub office requirement, a strong engineering culture and learning budget, competitive compensation, and Zendesk’s commitment to fairness, with accessibility accommodations and AI screening where applicable.

Zendesk’s mission is to make customer experiences better, and its AI/ML Platform team is building GenAI infrastructure to power next-generation AI-driven features across the product. The Senior Machine Learning Engineer will develop secure, scalable, developer-friendly platforms and partner with staff engineers, product managers, and other ML teams to deliver production-grade AI capabilities at Zendesk. Responsibilities include building GenAI infrastructure (LLM proxies, benchmarking, orchestration), designing the Zendesk LLM Proxy for safe, observable, and cost-optimized access to multiple foundation models, enabling agentic workflows, and driving observability, security, reliability, and cost attribution. Requirements include 5+ years of ML systems experience at scale, knowledge of model registries, feature stores, and inference, familiarity with LLM ecosystems and GenAI infrastructure, proficiency in Python/Java/Scala/Go/Ruby, and experience with cloud platforms, Kubernetes, Docker, distributed systems, plus strong CI/CD and production deployment skills. Bonus points go to experience with agentic workflows or automation using LLMs and building developer tools; the tech stack includes Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, and Zendesk supports a hybrid work model while actively promoting diversity, inclusion, and accommodations with AI screening as part of the process.

Zendesk is a CX platform expanding into a fast-growing AI business, and this inbound sales role in the ASEAN market involves engaging with prospects and collaborating with internal teams such as sales, outbound sales, industry directors, and marketing to respond to inbound leads and qualify opportunities. Responsibilities include understanding client challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound inquiries, and delivering a top-tier customer experience while developing a strong pipeline. Candidates typically have about 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferred. Zendesk emphasizes a high-performance, diverse, and inclusive culture with a hybrid work model that combines onsite collaboration and remote work, with specific in-office schedules determined by the manager. The company is an equal opportunity employer that may use AI screening in the hiring process, and it provides accommodations for applicants with disabilities, along with information about diversity, inclusion, and EEO rights.

Zendesk is seeking a Senior Commercial Account Executive in Melbourne to grow its Commercial SaaS base by acquiring new customers, expanding existing relationships, and aligning Zendesk solutions with customers’ goals. The role focuses on driving revenue growth, nurturing satisfaction and retention for long-term partnerships, cross-selling to optimize account revenue, and using data insights to improve new business conversion and existing client expansion, while leading complex sales cycles and meeting quarterly and annual targets. Responsibilities include establishing executive sponsorship, collaborating with internal teams to refine sales strategies, maintaining a robust pipeline and accurate forecast, and leveraging weekly/monthly KPIs to exceed goals. Qualifications include a BA/BS or equivalent, 5+ years of B2B SaaS or solution engineering experience with a track record of exceeding targets, expertise in complex multi-month sales cycles and renewals, strong presentation/negotiation and financial acumen, experience selling to VP/C-level executives, familiarity with Salesforce and Clari, and willingness to travel. Zendesk is an equal opportunity employer with a hybrid work model and a commitment to diversity and inclusion, while also noting that AI screening may be used in hiring and offering accommodations for applicants with disabilities.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.

Zendesk is hiring a Program Manager for the Product Development team (Zendesk Platform) to coordinate cross-functional work with Product Management and Engineering and to drive initiatives that span multiple products with a global reach across EMEA, APAC, and AMER. The role involves delivering engineering programs on time by partnering with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales, while helping to build roadmaps, align dependencies, and broker commitments from other teams. Responsibilities include identifying and mitigating risks, owning regular status reporting, facilitating meetings and team ceremonies, building positive relationships, and continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with cross-functional delivery, ability to independently drive program activities, familiarity with Agile tools (Jira, Confluence, Trello, Productboard, Smartsheet), understanding organizational dynamics, experience implementing PM frameworks, strong problem-solving, adaptability, effective communication, and facilitation, plus managing issues and dependencies. Preferred qualifications encompass prior software-company experience with engineering programs and feature releases, familiarity with OKRs, ability to build buy-in and governance, and the capability to influence initiatives across multiple teams; the role also notes a hybrid work model, emphasizes diversity and inclusion, mentions AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a senior Demand/Campaigns Marketing Manager to create integrated campaigns aimed at driving new business and upsell opportunities across the Asia Pacific and Japan markets. The ideal candidate will possess strong cross-functional leadership skills, be adept at big-picture planning while executing detailed strategies, and have a proven ability to manage multi-channel marketing campaigns. Responsibilities include building omni-channel campaigns, developing relationships with various marketing teams, and analyzing campaign performance to drive improvements. Candidates should have 6-8 years of relevant marketing experience, strong analytical and communication skills, and a bias for action with a collaborative attitude. This position offers a flexible remote work environment, emphasizing Zendesk's commitment to a fulfilling and inclusive workplace.

At Atlassian, employees can choose their work environment, whether in an office or remotely, allowing greater flexibility in balancing personal and family needs. The company hires globally, including establishing legal entities in various countries. Senior Support Engineers are vital in providing advanced support for enterprise customers, particularly those transitioning from on-premise products to Atlassian Cloud. They troubleshoot technical issues, offer assistance through various channels, and handle escalations, leveraging their expertise and collaboration skills. Additionally, these engineers are expected to identify trends for improvement, advocate for customer needs, contribute to documentation, and occasionally work during weekends, all while supporting Japanese-speaking customers.

Atlassian offers flexible work arrangements, allowing employees to choose between office work, remote work, or a hybrid model to better manage personal responsibilities. They are actively hiring Senior Support Engineers globally, focusing on providing advanced support to enterprise clients transitioning from on-premise Atlassian products to the Atlassian Cloud. These engineers enhance customer experiences through effective troubleshooting, technical support via various channels, and handling escalations using their expertise. Responsibilities also include performing case reviews to identify trends for improvement, advocating customer needs for feature enhancements, and creating documentation for support teams. The role requires proficiency in both Japanese and English, along with occasional weekend shifts, as engineers engage with diverse teams and contribute to customer migration projects.

Zendesk is seeking a **Senior Corporate Account Executive** with a strong background in B2B sales and a focus on growth within the SaaS sector. The role involves expanding the customer base, managing relationships, and driving revenue through new client acquisition and account expansion. Responsibilities include utilizing data insights for prospecting, conveying product benefits, and leading competitive sales cycles, while consistently maintaining a strong sales pipeline. Ideal candidates should possess at least three years of experience in B2B sales, demonstrate excellent communication and negotiation skills, and have familiarity with tools like Salesforce. Zendesk promotes a hybrid work environment that balances remote and onsite collaboration and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.