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Atlassian supports a distributed-first work model, allowing office, remote, or hybrid arrangements and hiring globally where it has a legal entity, with interviews and onboarding conducted virtually. The Customer Success role centers on Executive Engagement and Trusted Advisor relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in their digital and AI transformation journeys. It emphasizes Outcome-Driven Success, accelerating product adoption and delivering measurable business outcomes, focusing on value realization and expansion across global teams. It also covers Strategic Success Planning, leading the development and execution of Customer Success Plans with regular check-ins, QBRs, and strategic planning sessions, and Complex Program Leadership guiding multi-partner implementations. Additionally, it includes AI & Emerging Tech Enablement, Risk Mitigation, Voice of the Customer, and Cross-Functional Collaboration to deliver a seamless customer experience and maximize business value.

Lucid Software is a leader in visual collaboration whose products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a respectful, inclusive culture in a hybrid workplace. The company has earned global recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves more than 100 million users, including Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. The Implementation Services team ensures customer success by providing best-in-class onboarding, understanding customers' objectives, aligning stakeholders, and delivering customized services on time and under budget, serving as the project lead across engagements. Implementation Consultants and Customer Trainers act as subject matter experts, drive change management, configure accounts and training, coordinate with Lucid’s technical and solutions teams, and drive user adoption through engaging end-user training. The role requires a bachelor’s degree and 3–5 years in implementation or related SaaS/training roles, strong project management and communication skills, willingness to work an adjusted AEDT schedule (6:00 am–2:00 pm) and in-office Tuesdays and Thursdays, with preferred experience in SaaS or enterprise settings and a solution-oriented, fast-paced mindset.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.

Atlassian’s Data Science team uses data to drive insights on AI-powered capabilities and consumption-based monetization, shaping extensibility, pricing, and value delivery for the next era of software. The team collaborates closely with Product Managers, Engineers, Researchers, Data Engineers, Marketers, Privacy, and Executives to understand how customers and partners harness data and power AI, applying various analysis and data-science techniques. Atlassians can work in an office, from home, or in a hybrid arrangement, and the company hires in any country where it has a legal entity. They collaborate on diverse product and business problems with cross-functional partners to become a trusted strategic partner through structured, clear work and by applying technical expertise, quantitative analysis, experimentation, and data-driven storytelling. Their focus includes developing hypotheses, analyzing real-world use cases and consumption patterns to inform pricing and elasticity modeling, forecasting key product metrics, shaping platform development, quantifying opportunities, identifying challenges, and communicating insights to leadership to ensure value for people, businesses, and Atlassian.

Zendesk is hiring a Program Manager for the Product Development team (Zendesk Platform) to coordinate cross-functional work with Product Management and Engineering and to drive initiatives that span multiple products with a global reach across EMEA, APAC, and AMER. The role involves delivering engineering programs on time by partnering with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales, while helping to build roadmaps, align dependencies, and broker commitments from other teams. Responsibilities include identifying and mitigating risks, owning regular status reporting, facilitating meetings and team ceremonies, building positive relationships, and continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with cross-functional delivery, ability to independently drive program activities, familiarity with Agile tools (Jira, Confluence, Trello, Productboard, Smartsheet), understanding organizational dynamics, experience implementing PM frameworks, strong problem-solving, adaptability, effective communication, and facilitation, plus managing issues and dependencies. Preferred qualifications encompass prior software-company experience with engineering programs and feature releases, familiarity with OKRs, ability to build buy-in and governance, and the capability to influence initiatives across multiple teams; the role also notes a hybrid work model, emphasizes diversity and inclusion, mentions AI screening, and offers accommodations for applicants with disabilities.

Atlassian offers flexible work arrangements, allowing employees to work in the office, from home, or a mix of both, promoting personal and family priorities. The Mobile Foundations team at Atlassian is seeking a Senior Mobile Engineer with expertise in Android and React Native to enhance mobile libraries and tools for improving developer experiences. The role involves building and maintaining tools essential for mobile engineers, contributing to the overall product quality and developer productivity across various stages of the development lifecycle. Candidates should have proficiency in React Native, Kotlin, and Java, along with experience in CI/CD pipelines, testing frameworks, and a system mindset to address challenges. Additionally, strong communication skills and the ability to collaborate with distributed teams are essential, with a preference for candidates with significant mobile application development experience.

Atlassians have the flexibility to choose their work environment, whether in an office, from home, or a hybrid model, allowing them to balance personal and family commitments. The company hires globally, conducting virtual interviews and onboarding, which supports its distributed-first approach. The role entails designing, building, and shipping impactful iOS features for teams to enhance collaboration on their mobile devices using Swift. Responsibilities include translating UX/UI designs, optimizing app performance, and implementing AI-driven functionalities while maintaining high test coverage and conducting code reviews. Collaboration with various teams, engaging with customers, and keeping documentation updated are also essential duties.

The job position is for a Principal Product Manager at Zendesk, focusing on the Zendesk Data Platform (ZDP) to create a vision and roadmap that supports engineers, analysts, and product managers in leveraging data. Key responsibilities include shaping the platform strategy, leading cross-functional teams, mentoring other product managers, and ensuring compliance and user adoption across various data systems. The ideal candidate should have significant experience in product management, particularly in data-focused teams, excellent communication skills, and a strategic mindset. A bachelor's degree in a relevant field and at least eight years in senior product management roles are required, with expertise in cloud data technologies and a track record of launching scalable data services preferred. The role offers a hybrid work environment, fostering both collaborative in-office experiences and remote work flexibility.

Zendesk is seeking a senior Demand/Campaigns Marketing Manager to create integrated campaigns aimed at driving new business and upsell opportunities across the Asia Pacific and Japan markets. The ideal candidate will possess strong cross-functional leadership skills, be adept at big-picture planning while executing detailed strategies, and have a proven ability to manage multi-channel marketing campaigns. Responsibilities include building omni-channel campaigns, developing relationships with various marketing teams, and analyzing campaign performance to drive improvements. Candidates should have 6-8 years of relevant marketing experience, strong analytical and communication skills, and a bias for action with a collaborative attitude. This position offers a flexible remote work environment, emphasizing Zendesk's commitment to a fulfilling and inclusive workplace.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams realize their ideas. The company emphasizes core values such as innovation, teamwork, and inclusivity, and promotes a hybrid work environment for a healthy work-life balance. Lucid has received multiple accolades for its workplace culture and products, serving over 100 million users, including notable clients like Google and NBC Universal. New Logo Account Executives (AEs) are responsible for driving business growth among new SMB customers, engaging in prospecting and relationship-building, while also providing exceptional customer service. Candidates for the AE position should have sales experience, strong communication skills, and the ability to work in the Melbourne office part-time, with preferred qualifications including familiarity with SaaS sales and CRM tools.

Atlassians have the flexibility to choose their work environment, whether in an office, remotely, or a hybrid of both, which helps them manage personal and family responsibilities. The company conducts virtual interviews and onboarding, allowing for recruitment from any country where they have a legal entity, specifically targeting candidates in Australia and New Zealand for this role. The position focuses on developing impactful Android features that enhance team collaboration through a fast, reliable, and secure app, leveraging AI-driven capabilities. Developers are expected to utilize Kotlin to create clean, test-driven code, optimize app performance, and ensure reliability via crash monitoring. Collaboration with various teams, user engagement for feedback, and maintaining technical documentation are also crucial aspects of the role.

At Atlassian, employees can choose their work environment, whether in an office or remotely, allowing greater flexibility in balancing personal and family needs. The company hires globally, including establishing legal entities in various countries. Senior Support Engineers are vital in providing advanced support for enterprise customers, particularly those transitioning from on-premise products to Atlassian Cloud. They troubleshoot technical issues, offer assistance through various channels, and handle escalations, leveraging their expertise and collaboration skills. Additionally, these engineers are expected to identify trends for improvement, advocate for customer needs, contribute to documentation, and occasionally work during weekends, all while supporting Japanese-speaking customers.

Atlassian offers flexible work arrangements, allowing employees to choose between office work, remote work, or a hybrid model to better manage personal responsibilities. They are actively hiring Senior Support Engineers globally, focusing on providing advanced support to enterprise clients transitioning from on-premise Atlassian products to the Atlassian Cloud. These engineers enhance customer experiences through effective troubleshooting, technical support via various channels, and handling escalations using their expertise. Responsibilities also include performing case reviews to identify trends for improvement, advocating customer needs for feature enhancements, and creating documentation for support teams. The role requires proficiency in both Japanese and English, along with occasional weekend shifts, as engineers engage with diverse teams and contribute to customer migration projects.

Zendesk is seeking a technical support expert who excels in providing guidance across various communication channels, including messaging, email, phone, and social media. The ideal candidate should have at least five years of experience in technical support, particularly with SaaS products, and strong troubleshooting and communication skills. Responsibilities include resolving customer issues, collaborating with teams to identify solutions, and educating users on self-help resources. Preferred qualifications include familiarity with RESTful APIs, SaaS integrations, and programming languages like HTML and JavaScript. Canddiates can expect a hybrid work model, combining in-office collaboration with remote flexibility, and Zendesk emphasizes a commitment to diversity and reasonable accommodations for applicants with disabilities.

Zendesk is looking for a Director of Product Design to lead design efforts across its Foundational and Core Platform product areas, which are vital for enhancing customer experience. This Melbourne-based role involves influencing design strategy, driving innovation, and partnering with senior leaders across Product, Engineering, and Research. The position also emphasizes team leadership, mentoring designers, and promoting a collaborative and inclusive culture within the APAC Design organization. Responsibilities include creating customer-centric designs, measuring design effectiveness, and establishing strategic plans to enhance operational excellence. The ideal candidate should possess strong leadership skills, a customer-first mindset, experience with enterprise products, and a commitment to inclusive design practices.

Zendesk is seeking an experienced Marketing Analyst to support regional Marketing leadership by leveraging data to drive go-to-market strategies and measure performance. The role involves helping the company achieve pipeline and revenue targets by collaborating with senior executives to identify growth opportunities, enhance operational efficiency, and evaluate campaign effectiveness with a focus on ROI. Key responsibilities include creating Tableau dashboards, analyzing marketing performance, making budgetary recommendations, and fostering cross-functional relationships to meet strategic objectives. The ideal candidate should possess a strong strategic mindset, excellent communication skills, and an ability to convey complex data insights clearly. Candidates should have a background in marketing analytics with at least six years of experience, proficiency in Tableau and SQL, and the capacity to drive strategic planning processes and decision-making.

Zendesk is seeking a **Senior Corporate Account Executive** with a strong background in B2B sales and a focus on growth within the SaaS sector. The role involves expanding the customer base, managing relationships, and driving revenue through new client acquisition and account expansion. Responsibilities include utilizing data insights for prospecting, conveying product benefits, and leading competitive sales cycles, while consistently maintaining a strong sales pipeline. Ideal candidates should possess at least three years of experience in B2B sales, demonstrate excellent communication and negotiation skills, and have familiarity with tools like Salesforce. Zendesk promotes a hybrid work environment that balances remote and onsite collaboration and emphasizes diversity, equity, and inclusion in its hiring practices.

Lucid Software is a leader in visual collaboration, offering tools like Lucidchart and Lucidspark to help teams realize their ideas. They uphold core values of innovation, excellence, empowerment, and teamwork while fostering a diverse and inclusive workplace culture. The company supports a hybrid work model, enabling employees to balance remote and in-office work, and has received various accolades, including being recognized by Forbes and Fortune for its innovative products and workplace environment. The Implementation Services team is crucial in ensuring customer success through tailored onboarding and change management strategies for Lucid’s products. Candidates for the Implementation Consultant role should possess strong project management skills, the ability to build stakeholder relationships, and a keen desire to become a subject matter expert on Lucid’s offerings.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart, Lucidspark, and airfocus to facilitate teamwork and innovation. The company values innovation, excellence, diversity, and teamwork, promoting a respectful and inclusive culture in a hybrid work environment. With over 100 million users, including major clients like Google and NBC Universal, Lucid's solutions are recognized globally for their effectiveness and workplace culture. The Sales Development Representative (SDR) role focuses on account planning, lead generation, and supporting the sales cycle in collaboration with Enterprise Account Executives (AEs). Candidates should possess at least 12 months of sales experience, strong communication skills, and a willingness to work part-time from the APAC Melbourne office.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams transform ideas into reality. The company emphasizes core values such as innovation, passion, teamwork, and inclusivity, fostering a hybrid work environment that supports work-life balance. Lucid has been recognized for its workplace culture and innovative solutions, serving over 100 million users, including large enterprises like Google and GE. The Business Development Representative (BDR) position involves collaborating with the Enterprise Account Executive team to identify and generate new business opportunities while supporting the sales cycle. Candidates should have sales experience, strong communication skills, and the ability to manage multiple projects, with specific work requirements in the Melbourne office.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.