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The role seeks professionals with 2–5 years of full-cycle B2B SaaS closing experience, including 1–2 years in mid-market, MEDDPICC proficiency, and the ability to manage high deal volume while pursuing deep, strategic opportunities in a multi-product environment. Candidates should have strong executive communication skills to adapt from LOB champions to VP/C-suite in the same deal, plus AI fluency to boost productivity, research, account planning, and customer engagement, and be proficient with Salesforce, Outreach (or similar), and Gong. The company promises support, connection, and growth, with a global benefits package that typically includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with some location-specific variations. Miro is a visual workspace for innovation, serving over 100 million users and 250,000 companies from co-headquarters in San Francisco and Amsterdam, with more than 1,600 employees across 13 hubs. Miro emphasizes diversity, belonging, and collaboration, aiming to create a welcoming, inclusive environment and protecting applicants' data under its Recruitment Privacy Policy.

The Strategic Accounts team aims to make Miro the nerve center for innovation inside Fortune 500/Global 2000 enterprises, evolving from a collaboration tool to an AI-powered innovation workspace, with Strategic AEs acting as account CEOs leading cross-functional teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers, develop multi-year account strategies, understand industry context and executive priorities, and drive expansion across Product, Engineering, Design, IT, Operations, and transformation teams. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, orchestrate cross-functional pods, maintain strategic pipeline, and apply MEDDPICC and the Command of the Message to move opportunities forward. Requirements include 10+ years of SaaS sales experience with Fortune 500/Global 2000 clients, native fluency in Spanish and English, a track record closing and expanding 250k–1M+ enterprise deals, and strong experience with cross-functional deal teams and AI-enabled selling. The role offers benefits such as equity, wellbeing benefits, WFH equipment allowance, and an L&D stipend, along with Miro’s culture of belonging, collaboration, and a global presence.

Miro is hiring an exceptional General Manager to lead Japan, a fast-growing market recently strengthened by a Japan Data Center to accelerate enterprise growth, and the role is a business catalyst focused on ambitious commercial results and building a strong Tokyo-based team and hub. You will set and execute the High Touch Sales strategy for Japan, own a sustainable growth target, win new logos (including lighthouse accounts), drive expansion within existing customers, and build effective co-sell motions with partners to target subsidiaries of TSE-listed parents. You’ll be the trusted Miro expert for enterprise customers, credible with both practitioners and executives, and lead a team that understands customers’ strategic challenges while transforming their business with Miro. You’ll build a Tokyo hub culture based on transparency, accountability, and psychological safety; coach a multi-layer team; bridge Japan with JAPAC/global leadership; and actively contribute to regional and global leadership discussions while modeling an accountable, people-focused leadership standard. Requirements include 15+ years in direct and partner-led SaaS sales, proven direct SaaS and partner co-sell success, experience leading 20+ people, and preference for country GM experience in global firms; the role offers benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and reflects Miro’s diverse, inclusive culture and mission.

- Miro's Demand Marketing team drives enterprise market leadership by collaborating across growth, sales, and customer success to acquire and expand enterprise customers, supplementing product-led growth with B2B marketing tactics. - The Senior Regional Marketing Manager for AMER will design and execute a localized North America marketing strategy, drive pipeline and revenue, and collaborate closely with Sales, Customer Success, Product Marketing, and other marketing teams. - Responsibilities include building and executing regional programs (events, ABM, field programs), aligning with sales and partners, leveraging digital tactics, and regularly reporting on metrics, ROI, and pipeline while owning the regional budget. - Requirements are 7+ years of B2B SaaS marketing, a proven full-funnel campaign track record, deep AMER B2B knowledge, CRM/MA proficiency, strong cross-functional collaboration and project management, decisiveness in ambiguity, and an AI-first mindset with demonstrated AI usage. - The role offers benefits and location-specific salary ranges (San Francisco: $152,000–$228,000; New York: $144,000–$216,000) along with Miro’s emphasis on diversity, inclusion, and a recruitment privacy policy.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, pairing strategic advisors, implementation experts, and forward deployed consultants to transform collaboration and innovation with agentic AI on Miro’s platform. As a Forward Deployed Consultant, Manufacturing, you will apply AI solutions to transform and automate core operating processes for leading industrial enterprises, directly engaging C-level executives to identify high-impact opportunities, build and test enterprise-grade AI on their data and systems, and drive measurable business outcomes at the intersection of strategy, operations, and technology. You’ll pair with an Account Executive, lead Manufacturing-specific depth, run Validation Sprints—from scoping to charter to end-to-end delivery—rebuilding five workflows (NPD/gate, quality/CI, portfolio/program, operations/launch readiness, and process development/transformation) using Miro’s AI Workflows, prototypes, and API/ERP/PLM/MES integrations. You will turn Sprint outcomes into a business value story with ROI and KPI baselines, co-create the partnership proposal and commercial approach, and define the post-sale Professional Services scope while sharing learnings internally and externally. The role requires 8+ years in top-tier consulting or enterprise transformation with deep manufacturing process knowledge (NPI, APQP, quality systems, S&OP, lean), fluency with ERP/PLM/MES/quality ecosystems, strong GenAI and technical skills, a finance-friendly ROI storytelling ability, boardroom and plant room comfort, self-direction, and up to 40% travel; benefits include equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive culture at Miro.

The Commercial team at Miro drives growth by landing new logos and expanding existing customers, with a dynamic, high-performing culture that emphasizes collaboration and personal growth. The Commercial Account Executive role focuses on expanding Miro’s footprint in the 500-3,000 employee segment by securing net-new customers and driving expansions, while managing the full sales cycle in a fast-paced, high-volume environment. Responsibilities include prospecting with outbound tools (Salesforce, Outreach, Gong), building a high-volume pipeline, applying value-based selling to demonstrate business impact, developing relationships with senior stakeholders, closing deals efficiently, and collaborating with Marketing, Customer Success, and Sales Engineering while staying informed on market trends. Requirements include 2+ years in SaaS/tech sales with full-cycle or SDR experience, strong prospecting and communication skills, familiarity with CRM and sales tools, an entrepreneurial and adaptable mindset, cross-functional collaboration, and Polish language or CEE market experience preferred. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s emphasis on diversity, belonging, and the opportunity to help teams create the next big thing.

Miro is inviting expressions of interest for SMB and Commercial Account Executive roles, noting the pipeline is future-focused though some openings may be live now, and applicants should check the careers page while joining a talent community for this team. They review every profile, may flag candidates for potential future matches, start with a casual recruiter chat if there’s a fit, and will not begin a formal multi-stage interview until a role is officially open, keeping the pool active for new headcount. SMB AEs handle 1–500 employee targets in a high-volume, fast-cycle environment, while Commercial AEs handle 500–3,000 employee accounts with deeper, multi-stakeholder deals and a broader strategic process. In both roles you own the full sales cycle from prospecting to close, generate and manage pipeline, apply MEDDPICC and Command of the Message for value-led discovery, pursue net-new logos with expansion signals, forecast in Salesforce, and collaborate across Renewals, CS, Marketing, and Solution Engineering/Value Advisory as appropriate. Required qualifications include MEDDPICC and Command of the Message, high-velocity prioritization and adaptability, Salesforce plus Outreach and Gong, and AI fluency; SMB requires 1–4 years of SaaS/B2B sales with some full-cycle closing, while Commercial requires 2–5 years with mid-market experience, and the benefits include equity, wellbeing support, a WFH equipment allowance, a Learning & Development stipend, along with Miro’s commitment to diversity and belonging and a Recruitment Privacy Policy.

Miro invites expressions of interest for future opportunities with its Enterprise and Strategic teams, notes that some related openings may be live now, and directs candidates to the careers page for current roles while joining this team’s talent community; the process includes profile reviews, casual introductory chats if there’s a potential match, and no formal multi-stage interviews until a role is officially open, with the pool kept active and prioritized for new headcounts. The Enterprise and Strategic teams are central to Miro’s evolution from a collaboration product to an AI-powered innovation workspace; Enterprise AEs work with large organizations (3,000–15,000 employees) and Strategic AEs manage a portfolio of Fortune 500/Global 2000 accounts, with multi-threaded, multi-year deals, in tightly coordinated PODs with Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. In this role you’ll own a named account territory or portfolio (Enterprise: net-new logos and growth; Strategic: deep account strategies across 3–10 global enterprise customers) and run complex, multi-threaded sales cycles, map stakeholders, build champions, create irrefutable business cases tied to initiatives and outcomes, and drive expansion through high-value workflows. You’ll connect Miro’s platform to measurable customer outcomes, build executive alignment, and lead cross-functional teams to win, while creating and managing a strategic pipeline and forecasting with MEDDPICC and value selling. What you’ll need includes expert-level MEDDPICC, strong executive presence across technical and business personas, deep account planning, cross-functional deal leadership, and AI fluency; Enterprise requires 5+ years of B2B SaaS sales with ARR closes of $50k–$100k+ and 3–12 month cycles, while Strategic requires 10+ years of SaaS sales experience with Fortune 500/Global 2000 exposure and $250k–$1M+ opportunities; the package includes equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, collaborative culture, with Miro’s Recruitment Privacy Policy guiding personal data handling.

The Strategic Accounts team at Miro aims to make the platform the nerve center for innovation inside Fortune 500 and Global 2000 companies, helping accelerate product development, improve cross-functional alignment, and move from strategy to execution within an AI-powered innovation workspace, with Strategic AEs acting as account CEOs leading cross-functional teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers, developing multi-year account strategies, understanding each account’s industry context and executive priorities, and orchestrating internal resources to turn strategic opportunities into durable partnerships. You’ll create a disciplined pipeline, drive workflow-led expansion into high-value enterprise workflows, and orchestrate cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and executive sponsors to maintain alignment and momentum. Requirements include 10+ years of SaaS sales experience selling to Fortune 500/Global 2000 with a track record closing and expanding $250K–$1M+ opportunities across multiple business units and geographies, deep MEDDPICC and Command of the Message, and the ability to lead cross-functional deal teams with AI fluency. Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a diverse and inclusive culture, and location-specific details on the benefits board.

Miro invites expressions of interest for future opportunities and notes that some related openings may be live now; applying joins you to the talent community for this team, with a process that includes profile reviews, casual recruiter chats if there’s a potential match, no formal interview loops until a role is open, and an active pool for new headcount. The Enterprise and Strategic teams sit at the center of Miro’s evolution to an AI-powered innovation workspace; Enterprise AEs work with large organizations (3,000–15,000 employees) and Strategic AEs manage Fortune 500/Global 2000 accounts, handling multi-threaded, multi-year deals in tightly coordinated PODs with cross-functional partners. In the role, you’ll own a named account territory or portfolio, pursue net-new logos and growth for Enterprise, or develop deep account strategies across 3–10 global enterprise customers for Strategic, run complex sales cycles, map stakeholders, build business cases, and drive workflow-led expansion with executive alignment and a robust, MEDDPICC-driven pipeline. Requirements include expert MEDDPICC, strong executive presence, deep account planning, cross-functional deal-team leadership, AI fluency, and the ability to operate in complex enterprise environments; Enterprise AE requires 5+ years of B2B SaaS sales with 3,000+ employees and $50k–$100k ARR closes, while Strategic AE requires 10+ years with Fortune 500 experience and $250k–$1M+ opportunities. What’s in it for you includes a global benefits package (equity, wellbeing support, WFH equipment, and an L&D stipend) and a diverse, collaborative culture; Miro’s mission is to empower teams to create the next big thing, with a commitment to belonging and inclusion, and applicant data is handled per the Recruitment Privacy Policy.

Miro is inviting expressions of interest for SMB and Commercial Account Executive roles, noting the pipeline is focused on future opportunities though some openings may be live today, and applying places you in the talent community for this team. The recruitment process involves reviewing every profile, flagging matches, starting with a casual recruiter chat, and not kicking off a formal multi-stage interview until a role is officially open and approved, with the pool kept active for future headcounts. SMB AEs handle high-volume, 1–500 employee businesses, while Commercial AEs target 500–3,000 employee mid-market deals, and both own the full sales cycle from prospecting to close, differing in deal complexity. You’ll own the full sales cycle across inbound, outbound, and expansion; generate and maintain pipeline; apply MEDDPICC and the Command of the Message; forecast in Salesforce; and collaborate with Renewals, Customer Success, Marketing, and Solution Engineering, with SMB requiring 1–4 years and Commercial 2–5 years of relevant experience, plus proficiency in Salesforce, Outreach, Gong, and AI tools. The role offers benefits like equity, wellbeing, equipment allowance, and an L&D stipend, with location-specific variations, and Miro emphasizes diversity, belonging, and collaboration, plus links to learn more about life at Miro and its recruitment privacy policy.

The Account Management team at Miro is a key part of the go-to-market strategy, working on strategic sales cycles with Nordics’ largest organizations and collaborating with the Customer Success and New Logo teams. The Large Enterprise Account Executive will focus on landing net-new business and expanding our largest Nordic accounts by creating new lines of business across various industries. Responsibilities include aligning multiple client stakeholders to drive revenue growth, leading strategic account planning, penetrating new personas, maintaining accurate CRM data, and meeting pipeline and quota targets. Requirements include 6+ years of Nordics enterprise SaaS sales experience, proven account expansion skills, a track record of exceeding quotas, excellent English, with Swedish or Norwegian as a plus, and a collaborative, results-oriented attitude. Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes a diverse, inclusive environment with a Recruitment Privacy Policy governing applicant data.

The Strategic Accounts team at Miro aims to make the company the nerve center for innovation inside Fortune 500 and Global 2000 enterprises, partnering to accelerate product development and transform strategy-to-execution workflows as an AI-powered innovation workspace. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers, developing multi-year account strategies and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams. You will drive workflow-led expansion, build executive alignment with senior leaders, orchestrate cross-functional account teams, and maintain a disciplined, multi-quarter pipeline through executive outreach, workshops, field marketing, and renewal planning, using MEDDPICC and Command of the Message. Requirements include 10+ years of SaaS sales experience with Fortune 500/Global 2000 exposure, a track record closing and expanding $250K–$1M+ opportunities (multi-product or multi-year deals), and strong cross-functional deal orchestration plus AI fluency. In return, Miro offers global benefits (equity, wellbeing, WFH equipment allowance, and a yearly Learning & Development stipend) and a culture that emphasizes belonging, collaboration, and diverse perspectives across a product used by over 100M users and 250,000 companies.

The Strategic Key Account Executive at Miro is part of the strategic sales team focused on the largest DACH-region organisations, managing strategic sales cycles, and partnering with Customer Success, Sales Development, and New Logo teams, with accountability for multinational accounts’ worldwide footprint to help customers innovate faster. In this role you will manage a portfolio of the largest DACH customers, lead a cross-functional account team, set the account strategy and operating plan to achieve expansion goals and long-term customer success, and think big about alignment to customers' strategic change programs. Responsibilities include being the go-to person for big clients in DACH, driving account revenue growth and protecting existing business through relationship management, strategic account planning, expanding into new personas and lines of business for incremental use cases, maintaining accurate CRM data, and achieving monthly/quarterly quotas of pipeline and closed business. Requirements are 4+ years of enterprise SaaS sales experience in the DACH region, strong account expansion and cross-functional team-selling skills, a proven track record of exceeding quotas, fluent English and German, ability to build rapport with senior decision-makers including C-level, and a proactive, collaborative, results-oriented attitude with a relentless problem-solving mindset. What’s in it for you: a global benefits package including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative environment; about Miro: a visual workspace serving 100M users and 250,000 companies, co-headquartered in SF and Amsterdam, founded in 2011 with 1,600+ employees in 13 hubs, and a commitment to belonging, inclusion, and empowering teams to create the next big thing.

Miro is hiring a Senior Threat Detection & Intelligence Engineer who will operate at the intersection of threat intelligence, detection engineering, and incident investigation, turning messy signals into clear attacker narratives. The role sits in the Cloud Security & Detection & Response (CSDR) team, which focuses on translating external threat intel into actionable detections, building high-fidelity detections for cloud and SaaS, leading investigations, and driving security by design with engineering. Responsibilities include tracking emerging threats relevant to cloud/SaaS, designing context-aware detections across cloud, identity, and application layers, leading end-to-end investigations, guiding incident response, and collaborating with engineering to raise security maturity. Requirements include 5–7 years in security with 2+ years in threat detection/intelligence/investigations, cloud-native SaaS experience (AWS preferred), strong investigation skills, Python automation, SQL querying, familiarity with cloud telemetry and IaC, and the ability to translate risk into business terms. The role offers opportunities to shape how threat intelligence is used, work on real attacker behavior, room to experiment with detection capabilities, close collaboration with engineers who value security as an engineering problem, and benefits such as equity, wellbeing support, equipment allowance, and a Learning & Development stipend, within Miro’s commitment to diversity and inclusion.

The Professional Services team at Miro seeks a GTM Lead/GM of Fashion who will report to the Head of Professional Services and work cross-functionally with Product, Engineering, Marketing, and GTM to build Miro’s new fashion vertical from the ground up. You will own the strategy, go-to-market, and commercial success of Miro for Fashion, creating specialized workflows and solutions across design, planning, production, merchandising, marketing, and retail to demonstrate how Miro fits fashion businesses and prove the model deal by deal. Your responsibilities include defining zero-to-one fashion workflows, identifying use cases, targeting accounts and buying committees, carrying early deals, partnering with GTM, Product, and Engineering on roadmap decisions, representing Miro for Fashion at events, and building the team and operating rhythm as the vertical scales. Non-negotiable requirements include deep fashion experience, end-to-end season experience, hands-on use of digital tools to solve seasonal problems, and comfort selling; strongly preferred are enterprise sales experience, ability to map buying committees, presence in industry conversations, and a leadership style that builds trust and acts without a rigid playbook. What’s in it for you includes equity and benefits, location-based salary ranges for LA, SF, and NY, a supportive, diverse culture at Miro, and information about Miro's mission, collaboration, and diversity/inclusion, along with the Recruitment Privacy Policy.

The GTM Lead for Manufacturing will help build Miro’s new Manufacturing vertical from the ground up, reporting to the Head of Professional Services and partnering with Product, Engineering, Marketing, and other GTM teams. The role owns the zero-to-one development of dedicated manufacturing solutions—turning Miro’s existing manufacturing footprint into a defined, scalable business and guiding the model deal-by-deal, including identifying use cases and translating them into a product and sales narrative. You’ll identify target accounts, map champions and buying committees, drive early deals, align GTM with the industry, collaborate with Product and Engineering on roadmap decisions, and represent Miro externally at events and in analyst ecosystems while building the team as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual abilities for plant-floor and ROI conversations, and senior VP-level relationships, with a preference for hands-on prototyping in Miro and enterprise sales experience. What’s in it for you: equity and benefits, a learning stipend, a WFH equipment allowance, location-based salary ranges for LA, SF, and NY, and a culture that emphasizes diversity, inclusion, and collaboration.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a year-long enterprise services subscription that provides 240 hours annually to help design, implement, and scale collaboration solutions across teams and geographies. The role partners with customers to translate business strategy into scalable Miro-based collaboration architectures, diagnosing workflow and adoption challenges and shaping an outcome-driven roadmap with governance and operating models. Responsibilities include leading discovery, facilitating alignment sessions, conducting assessments, designing governance structures, guiding change management, coaching on best practices and AI workflows, building prototypes, and providing ongoing advisory support while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; ability to lead discovery and cross-functional adoption; familiarity with governance/workspace architecture; experience with Human-Centered Design, Design Thinking, or Agile methods; fluency in Miro or similar tools; and near-native Japanese with business-level English. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend (location-dependent), within a culture that emphasizes diversity, inclusion, and collaborative growth at Miro.

The Professional Services organization at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace by collaborating with Customer Success, Product, and Engineering to deliver high-impact, AI-powered solutions. The Technical Account Manager (TAM) role is a highly strategic, customer-facing position serving as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration. Responsibilities include redesigning the Discover–Define–Deliver workflows, guiding AI-driven ways of working (prompt engineering and automation), recommending integration strategies, monitoring platform health, reducing tool fragmentation, enabling scaling through Centers of Excellence, and delivering data-driven Quarterly Business Reviews with measurable ROI. Requirements include 5+ years in enterprise SaaS or similar roles, hands-on AI/tool experience, strong fluency with APIs and enterprise IT ecosystems, the ability to lead change management at scale, executive-level facilitation, independence in a fast-paced environment, native-level Japanese and business-level English, with Japanese market experience highly advantageous. Benefits include equity, wellbeing benefits, a work-from-home equipment allowance, and an annual Learning & Development stipend, along with information about Miro’s mission, culture, and commitment to diversity and inclusion, with location-specific benefits detailed on the Global Miro benefits board.

The Innovation Architect is the strategic/architectural lead in Miro's MOST program, translating enterprise goals into a sequenced 240-hour annual plan and owning discovery, governance design, and AI workflow advisory. They partner with Customer Success, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements for complex accounts and run live discovery with senior stakeholders to map operating models. They architect end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management) and lead AI-powered workflow optimization as a core workstream. Requirements include 6+ years in consulting/change management/Agile/PS for enterprise, experience with VP-level discovery, enterprise governance expertise, fluency in Miro or equivalents, and comfort with APIs/integrations and cross-functional audiences. Benefits include equity, wellbeing, WFH equipment allowance, and L&D stipend, with emphasis on a diverse, inclusive culture and Miro's mission to empower teams.

Miro's Customer Support team aims to help customers quickly solve problems so they can continue innovating, with the AMER group based primarily in Austin and operating in a hybrid model (2 days per week in the hub) while staying flexible for a global team. The Manager, Customer Support AMER will lead the regional Tier 2 and Tier 3 teams and oversee Tier 1 outsourced support for AMER time zones, reporting to the Global Head of Customer Support and collaborating with leaders in EMEA, JPAC, and the Support Excellence group. Responsibilities include building a high-performing mixed team, driving key metrics (CSAT, QA, SLA, AHT, backlog), managing escalations, partnering with Customer Success, Sales, and Professional Services on strategic accounts, and coordinating with Tier 4 escalation and cross-functional teams to improve the customer experience. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO support, strong data-driven decision-making, coaching, servant leadership, and cross-functional collaboration, with Portuguese or Spanish proficiency being a plus. The role offers a global benefits package (equity, wellbeing, WFH equipment, and L&D stipend) and aligns with Miro's commitment to belonging, diversity, and inclusion as it aims to empower teams to create the next big thing.

The Customer Success Management team is part of Customer Experience and works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve processes, adoption, retention, and customer expansion. You’ll coach the team, focus on increasing customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion, maintain account data hygiene and health indicators, own revenue and health forecasting, and build executive relationships while driving AI-enabled process innovation in a scaling business. Requirements include 5+ years of management experience leading High Touch or other core account teams in a high-growth B2B SaaS organization, 2 years in Consulting, fluent German, hiring/training/enabling CSMs, strong CS fundamentals, executive-level communication, cross-functional collaboration, problem-solving in fast-paced environments, and understanding of AI transformation and analytics-driven prioritization. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual L&D stipend, with a emphasis on diversity, belonging, and inclusion, and recruitment privacy information noted in Miro’s policies.

The CSM team is part of Customer Experience and works with Enterprise customers to drive adoption, retention, and expansion of Miro’s platform. The role is a strategic Global Customer Success Leader responsible for building and coaching the Americas and Japan/Apac teams, partnering with sales, services, and cross-functional leaders, developing executive relationships with large customers, and personally engaging with 10K+ employee accounts. Responsibilities include coaching teams, improving customer lifetime value through higher product adoption, health scores, satisfaction, retention and expansion, and participating in revenue and health forecasting while delivering a best-in-class customer experience. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring and enabling CSMs, strong cross-functional communication, and a solid understanding of AI, Enterprise SaaS, and collaboration technology. Benefits and about Miro: global benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, belonging, and an inclusive culture, and provides information about the company’s mission and life at Miro.