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The Innovation Architect sits within Miro’s Professional Services organization, specifically the MOST (Miro Optimization Services & Training) program, a subscription-based offering for enterprise customers that provides 240 hours per year to design, implement, and scale how teams collaborate. The role acts as the strategic and architectural layer of a MOST engagement, running discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap, including AI workflow advisory. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations, lead AI workflow advisory, facilitate executive workshops, drive adoption and change management, track progress, surface risks, and contribute reusable delivery assets. Requirements include 6+ years in enterprise-focused consulting/change management/PS, experience leading structured discovery with VP-level stakeholders, familiarity with collaboration governance and APIs/integrations, fluency in Miro or similar tools, and the ability to simplify complex topics for non-technical audiences while working across IT, Product, Design, Strategy, and PMO. Benefits and culture include a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend) and a diverse, inclusive environment aligned with Miro’s mission to empower teams, with location-specific details and a recruitment privacy policy governing applicant data.

The Innovation Architect sits in Miro’s Professional Services within the MOST program, a subscription-based enterprise offering that provides 240 hours per year of Miro experts to design, implement, and scale collaboration for customers. The role serves as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current work, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap plus AI workflow advisory. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations (workspace governance, access models, naming, lifecycle management), facilitate executive and cross-functional workshops, and drive adoption with change management. Requirements include 6+ years in consulting/change management/PS for enterprise, proven discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or similar tools, experience designing AI-powered workflows, and strong cross-functional/technical fluency (APIs/integrations). Benefits include equity and wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a culture that emphasizes diversity, belonging, and collaboration across a global team.

The Innovation Architect is part of Miro's Professional Services MOST program, which offers enterprise customers 240 hours per year to collaborate with Miro experts on designing, implementing, and scaling their teamwork. This role provides the strategic and architectural layer, running discovery, diagnosing current work practices, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap tied to business outcomes, including AI workflow advisory. Responsibilities include owning the solution roadmap across a portfolio, architecting end-to-end Miro implementations (workspace governance, access, naming, lifecycle), leading AI-powered workflow optimization, facilitating executive and cross-functional workshops, driving adoption through change management, tracking progress while surfacing risks, and creating reusable delivery assets. Requirements are 6+ years in consulting/change management/enterprise PS, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance at scale, fluency in Miro or similar platforms, hands-on AI workflow design, ability to simplify complex topics for non-technical audiences, and strong technical fluency with APIs and enterprise IT ecosystems. What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and the opportunity to join a diverse, mission-driven team at Miro, a global company with a collaborative culture.

The Innovation Architect is a role within Miro's MOST program, a subscription-based enterprise services offering, responsible for turning customer goals into a concrete, sequenced 240-hour annual plan and leading discovery, governance design, and AI workflow advisory across complex accounts. They own the solution roadmap for a portfolio of MOST accounts, run structured discovery, map operating models, and architect end-to-end Miro implementations including workspace governance, access models, naming conventions, and lifecycle management at scale. They also lead AI workflow advisory as a core workstream, diagnosing collaboration inefficiencies and designing intelligent automated solutions using Miro's AI and integrations, while facilitating executive sessions and driving change management to promote adoption. Requirements include 6+ years in consulting/change management/PS with enterprise experience, proven ability to conduct discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or similar platforms, hands-on AI workflow design, and strong cross-functional and technical fluency (APIs/integrations) with the ability to explain complex topics to non-technical audiences. The role offers global benefits (including equity, wellbeing, equipment allowance, and an annual Learning & Development stipend) with location-specific variations, underscored by Miro's culture of belonging, collaboration, and empowerment of teams.

The Innovation Architect is part of Miro's Professional Services in the MOST program, a subscription-based offering that gives enterprise customers 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate, and they work alongside CSMs, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements across complex accounts. The role fills the gap of translating high-level goals into a concrete, sequenced plan inside Miro, acting as the strategic and architectural layer of a MOST engagement by running discovery, diagnosing current work practices, designing governance and collaboration infrastructure, and building a roadmap for how the 240 hours are allocated, including leading AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, conducting structured discovery, architecting end-to-end Miro implementations with workspace governance, access models, naming conventions, and lifecycle management, leading AI-powered workflow optimization, facilitating executive and cross-functional workshops, driving adoption through change management, tracking outcomes, surfacing risks, and contributing reusable assets. Requirements include 6+ years in consulting/change management/Agile transformation or enterprise PS, experience leading structured discovery with VP-level stakeholders, working knowledge of collaboration governance, fluency in Miro or similar platforms, hands-on experience designing AI-powered workflows, ability to simplify complex topics for non-technical audiences, comfort working across IT/Product/Design/Strategy/PMO with competing priorities, and strong technical fluency with APIs and enterprise IT ecosystems. What’s in it for you: global benefits including equity, wellbeing, a WFH equipment allowance, and an L&D stipend; a diverse team; location-specific benefits; and a description of Miro’s mission and culture, including its focus on belonging, collaboration, and ongoing growth across 100M+ users and 250,000 companies, with recruitment privacy policy noted.

The Innovation Architect is part of Miro’s MOST program in Professional Services and provides the strategic and architectural layer that translates enterprise goals into a structured, 240-hour-per-year plan, leading discovery and governance design for complex accounts. They own the solution roadmap across a portfolio, design end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), and lead AI workflow advisory to create intelligent, repeatable collaboration systems. They facilitate executive and cross-functional workshops, drive adoption through change management, track progress against outcomes, surface risks early, and deliver reusable assets to raise consistency and reduce time-to-value. Requirements include 6+ years in consulting or enterprise services, experience leading structured discovery with VP-level stakeholders, governance and enterprise-scale collaboration expertise, fluency in Miro or similar platforms, hands-on AI-powered workflow design, and familiarity with APIs and enterprise IT ecosystems, with the ability to simplify complex topics for non-technical audiences. Miro offers a global benefits package including equity and a learning stipend, and emphasizes diversity, belonging, and collaboration across a supportive, inclusive environment, with location-specific benefits as applicable.

The Innovation Architect sits within Miro's Professional Services organization, specifically the MOST program, a subscription-based offering for enterprise customers that provides 240 hours per year of expert support and works with Customer Success Managers, Technical Architects, and Engagement Managers on complex accounts. The role serves as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced year-long roadmap that also includes AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, running structured discovery, architecting end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management), leading AI workflow optimization, facilitating executive and cross-functional sessions, driving adoption through change management, tracking outcomes, and contributing reusable delivery assets. Requirements include 6+ years in consulting/change management/Agile transformation or enterprise PS, experience leading discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or comparable platforms, hands-on experience designing AI-powered workflows, and the ability to simplify complex topics for non-technical audiences while working across IT, Product, Design, Strategy, and PMO with strong API/integration fluency. What’s in it for you: a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend), a diverse team, location-specific benefits, and the opportunity to contribute to Miro’s mission of empowering teams in a culture of belonging and collaboration.

The Innovation Architect sits within Miro’s MOST program, a subscription-based professional services offering for enterprise customers that provides 240 hours per year to work with Miro experts. The role fills the gap of translating strategic goals into a concrete, sequenced plan, acting as the strategic and architectural layer that leads discovery, designs governance and collaboration infrastructure, and builds the 240-hour roadmap, including AI workflow advisory. You’ll own the solution roadmap for a portfolio, run structured discovery, architect end-to-end Miro implementations with governance and lifecycle management, lead AI workflow advisory, facilitate executive and cross-functional workshops, drive adoption through change management, track outcomes, and contribute reusable delivery assets. Requirements include 6+ years in consulting or professional services supporting enterprise organizations, experience leading discovery with VP-level stakeholders, knowledge of enterprise collaboration governance, fluency in Miro or comparable tools, hands-on experience designing AI-powered workflows, the ability to simplify complex topics for non-technical audiences, cross-functional collaboration across IT/Product/Design/PMO, and strong API/integration fluency. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and inclusion, a global culture, and location-specific benefits; recruitment privacy applies.

The Innovation Architect is part of Miro’s Professional Services within the MOST program, which provides enterprise customers 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration. This role serves as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a 240-hour, outcomes-driven roadmap, while also leading AI workflow advisory to create intelligent, repeatable systems. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management), and facilitating executive and cross-functional workshops, with change management driving adoption. They also track progress against defined outcomes, surface risks, and contribute reusable assets to raise consistency and speed future engagements, requiring 6+ years in consulting/PS, structured discovery experience with VP-level stakeholders, governance knowledge, fluency in Miro or similar tools, and strong cross-functional/IT fluency capable of simplifying complex topics for non-technical audiences and working across IT, Product, Design, Strategy, and PMO. In return, Miro offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend) and emphasizes belonging and inclusion as part of its mission to empower diverse teams.

The Innovation Architect sits in Miro's Professional Services organization within the MOST program, which provides enterprise customers 240 hours per year to design, implement, and scale collaboration. The role serves as the strategic and architectural layer of MOST engagements, running discovery, diagnosing current work practices, designing governance and collaboration infrastructure, and building a year-long roadmap plus leading AI workflow advisory. Key responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations, leading AI workflow optimization, facilitating executive and cross-functional workshops, driving adoption through change management, tracking outcomes, and creating reusable assets. Requirements include 6+ years in consulting/change management/PS for enterprise-scale work, experience with structured discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or similar platforms, hands-on AI workflow design, ability to simplify complex topics for non-technical audiences, cross-functional collaboration, and strong API/integration fluency. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and Miro emphasizes diversity and belonging while describing its mission to empower teams and serve over 100M users and 250,000 companies.

Miro’s AMER Customer Support team, centered in Austin with a hybrid model (two days per week in the Austin hub), aims to solve customer problems quickly with empathy while supporting the Americas across time zones. As Manager, Customer Support AMER, you’ll lead the regional team (Tier 2 reps and Tier 3 technical support) and oversee Tier 1 outsourced support for AMER time zones, reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC leaders. Key responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts while aligning with the Tier 4 escalation/incident response team on complex cases. Requirements include 5+ years in customer-facing SaaS roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support, a strong data-driven mindset, coaching ability, servant leadership, cross-functional collaboration, and language skills such as Portuguese or Spanish (a plus). The role offers a benefits package including equity, wellbeing perks, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific details available on Miro’s Global Benefits board.

The Austin hub role is part of Miro’s Workplace Operations, designed to implement policies and create a safe, welcoming, world-class hub experience within the Integrated Workplace Excellence framework. Miro is seeking a passionate, people-first Workplace Coordinator to be the front-of-house face of the Austin hub, with growth potential across operations, vendor management, and events, backed by a global team. Key duties include welcoming employees and guests, managing visitor flow and venue readiness, coordinating space, supplies, and building maintenance, supporting onboarding and events, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. Requirements include 2+ years in workplace operations or related fields, a strong hospitality mindset, excellent organizational and communication skills, proactivity, ability to thrive in a fast-paced environment, and full-time on-site availability in Austin five days a week with familiarity with workplace tools and AI-enabled productivity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro highlighting its diverse, inclusive culture and global presence across multiple hubs.

The role is Manager, Customer Support AMER at Miro, leading the regional Tier 2 and Tier 3 team based primarily in Austin and overseeing Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. You’ll lead and develop a mixed team, run regular 1:1s, coaching, and ticket QA, and drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, while confidently handling escalations. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, work with Tier 4 escalations for complex issues, and collaborate cross-functionally with Support Excellence, Product, and Engineering to improve the customer experience and support delivery. Requirements include 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 ICs), experience with outsourced/BPO teams, strong data-driven decision-making and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and proficiency in Portuguese (Brazilian) or Spanish is a plus; the role is based in Austin with a hybrid schedule (2 days/week in the hub). Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, plus a culture focused on belonging, collaboration, and a mission to empower teams to create the next big thing; the posting also notes a recruitment privacy policy.

The company is seeking an enthusiastic, people-first Workplace Coordinator to be the face of Miro’s Austin hub, with opportunities for growth into broader operations, vendor management, and events supported by a global team. You’ll own the front-of-house and visitor management, ensure space readiness and daily presentation standards, coordinate supplies and maintenance, support employee experiences and onboarding, and anchor the North America remote service desk on-site. Requirements include a minimum of 2 years in workplace operations, hospitality, office coordination, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin, five days a week. Competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The offer includes benefits like equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details available, and Miro emphasizes diversity, inclusion, and a mission to empower teams.

The Manager, Customer Support AMER will lead the regional team (Tier 2 and Tier 3) based mainly in Austin while overseeing Tier 1 outsourced support for AMER time zones, and will be part of the Global Support Leadership team collaborating with EMEA and JPAC. Responsibilities include developing a mixed team, conducting regular 1:1s and coaching, performing ticket QA, and driving regional performance against targets like CSAT, QA scores, SLA adherence, AHT, and backlog health. The role also involves handling escalations, supporting top customer cases, partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with Tier 4 for complex incidents, and working with Product and Engineering to drive continuous improvement. Requirements are 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, cross-functional collaboration, and multilingual skills (Portuguese/Spanish a plus). Perks include global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), a hybrid Austin-based model, and a culture focused on belonging and collaboration as Miro scales to serve 100M+ users across 1,600+ employees.

The Operations function within the Workplace department uses a data-driven approach to design policies that underpin a safe, secure, world-class hub experience as part of Miro’s Integrated Workplace Excellence framework. The Austin hub is a key US site, and this role will be its face, focusing on hospitality and a warm, welcoming office experience with growth opportunities across operations, vendor management, and events, supported by a global team. You will be the front-of-house ambassador, handling visitor management, space readiness, hospitality setup, and daily presentation; coordinate supplies and maintenance; support onboarding, internal events, and workplace communications; and serve as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role; a natural hospitality mindset; strong organizational and communication skills; a proactive, solutions-focused approach; and full-time on-site availability in Austin, five days a week. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details available; Miro emphasizes diversity, inclusion, and belonging and provides information about life at Miro and the recruitment privacy policy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, with oversight of Tier 1 outsourced support for AMER time zones and a seat on the Global Support Leadership team. You’ll drive regional performance, conducting regular 1:1s and coaching, performing ticket QA, and ensuring targets for CSAT, QA scores, SLA adherence, AHT, and backlog are met, while handling escalations and coordinating with strategic accounts alongside Customer Success, Sales, and Professional Services. You’ll collaborate with the Tier 4 escalation and incident response team to define escalation paths, work cross-functionally with Support Excellence, Product, and Engineering, and lead initiatives to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management (5-15 direct/indirect reports), experience with outsourced/BPO teams, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, prioritization skills, and Portuguese or Spanish language skills a plus. The role offers benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, within Miro’s diverse, inclusive culture and a global, hybrid Austin-based hub life, aligned with Miro’s mission and recruitment privacy policy.

The Austin-based Workplace Coordinator role sits in Miro’s Workplace Operations team and aims to deliver hospitality-forward, data-driven services that support the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties such as visitor management, space readiness, hospitality setup, onboarding tours, events, and internal communications, as well as behind-the-scenes tasks like supplies, maintenance coordination, and building management liaison, plus serving as the North America remote service desk anchor and triaging Jira tickets. You’ll coordinate vendors and contractors end-to-end, uphold office policies and standards, and gradually take on broader responsibilities across operations, vendor management, and events, with support from a global team. Requirements include a minimum of 2 years' experience in workplace operations, hospitality, or customer-facing roles; a strong hospitality mindset, organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes belonging, diversity, and inclusion in its mission.

Miro is seeking a Manager, Customer Support AMER who will lead a mixed Tier 2/3 team and oversee Tier 1 outsourced AMER support, based primarily in Austin with a hybrid 2-days-a-week-in-the-hub model. As a core member of the Global Support Leadership team, you’ll collaborate with peers across EMEA and JPAC, the Support Excellence group, and other functions to align on delivery and customer outcomes. You’ll coach and develop your team, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and coordinate with Customer Success, Sales, and Professional Services on strategic accounts, plus work with Tier 4 escalations and Product/Engineering to improve processes. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 staff, experience with outsourced/BPO support, strong data-driven decision making, coaching, servant leadership, and cross-functional collaboration; multilingual Portuguese/Spanish (C1/C2) is a plus. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with a global, diverse, inclusive culture; recruitment privacy policy applies and location-specific benefits may vary.

The posting is for a Workplace Coordinator in Miro’s Austin hub, within the Workplace department’s Operations function, aimed at delivering excellent services and contributing to the Integrated Workplace Excellence framework. The role is the face of the Austin hub, combining warm front-of-house hospitality with responsibilities for space readiness, daily presentation standards, supplies, maintenance, and building management liaison. It also covers employee experience touchpoints, onboarding tours, events, and serving as the on-site anchor for the North America remote service desk, including triaging Jira tickets and keeping staff informed, while coordinating vendors end-to-end and supporting policy evolution for the hub. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role, a proactive, people-first mindset, strong organizational and communication skills, and full-time on-site availability in Austin five days a week, plus experience with workplace tools, vendor coordination, events, and AI fluency is a plus. The company emphasizes a global, collaborative culture with opportunities for growth, a supportive benefits package, and a commitment to diversity and belonging as part of Miro’s mission to empower teams to create the next big thing.

Miro's Customer Support team aims to help customers quickly solve problems with empathy and enterprise-grade support, with the AMER team centered in Austin and collaborating across global hubs in EMEA and JPAC. As Manager, Customer Support AMER, you’ll lead the Austin-based Tier 2/3 team and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support and working with cross-functional peers. You will coach and develop a mixed team, drive regional performance against CSAT, QA, SLA, and AHT targets, manage escalations, and coordinate with Sales, Customer Success, Professional Services, and Tier 4 incident response for complex issues while aligning with Product and Engineering. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced or BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish a plus. The role offers global benefits such as equity, wellbeing, a work-from-home equipment allowance, and an Learning & Development stipend, within a diverse, inclusive culture aligned to Miro's mission to empower teams to create the next big thing.

The Austin-based Workplace Coordinator role is part of Miro's Operations under the Workplace department, aimed at delivering hospitality-driven, policy-backed front-of-house and hub experience as part of the Integrated Workplace Excellence framework. The ideal candidate has at least 2 years in workplace operations, hospitality, or a customer-facing role, with a natural hospitality mindset, strong organizational and communication skills, and a proactive, adaptable approach, and must be on-site in Austin five days a week. Key responsibilities include welcoming visitors, managing front-of-house operations, space readiness, supplies and maintenance coordination, onboarding tours and events support, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. The role offers growth into broader operations, vendor management, and events with support from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific variations, and the company emphasizes diversity, inclusion, and a Recruitment Privacy Policy for applicants.

As Manager, Customer Support AMER, you’ll lead a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin and oversee delivery of Tier 1 outsourced support for AMER time zones, operating in a hybrid model with a baseline of two days per week in the Austin hub; you’ll report to the Global Head of Customer Support and collaborate with EMEA and JPAC and the Support Excellence team. You’ll lead with empathy, drive regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog targets, and handle escalations for the toughest cases while partnering with Customer Success, Sales, and Professional Services on strategic accounts. You’ll partner with Tier 4 incident response to define clear escalation paths, align cross-functionally with Product and Engineering, and contribute to global leadership with an AMER perspective. What you’ll need: 5+ years in customer-facing tech roles, 2+ years managing teams of 5-15, experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, ability to manage multiple priorities, and high proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a diverse, inclusive culture focused on belonging and collaboration across Miro’s worldwide hubs.

Miro is seeking a Workplace Coordinator to be the face of its Austin hub, combining a hospitality mindset with a data-driven operations approach to deliver a world-class office experience. The role covers front-of-house duties (welcoming visitors, visitor management, space readiness, hospitality setup) and behind-the-scenes work (supplies, maintenance coordination, building management liaison), plus employee experience touchpoints like onboarding tours, internal events, and workplace communications, and serves as the on-site anchor for the North America remote service desk and vendor coordination. It offers growth across operations, vendor management, and events, supported by an experienced global team, and is a full-time on-site position five days a week in Austin. Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused attitude, and comfort in a fast-paced environment. Perks include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits, alongside Miro’s commitment to diversity, inclusion, and belonging and its Recruitment Privacy Policy.

Miro's Americas Customer Support team aims to help customers solve problems quickly so they can build the next big thing; the AMER team is centered in Austin, works across time zones, and collaborates with outsourced Tier 1 support and global hubs in EMEA and JPAC in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER will lead a regional team of Tier 2 customer support representatives and Tier 3 technical support engineers, oversee Tier 1 outsourced delivery for AMER time zones, and sit on the Global Support Leadership team reporting to the Global Head of Customer Support. Responsibilities include developing the mixed team, conducting regular 1:1s, coaching, ticket QA, and driving performance to meet targets like CSAT, QA scores, SLAs, AHT, and backlog, while handling escalations and serving as escalation point for complex or sensitive cases. The role also requires partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with a Tier 4 incident response team, and aligning with Product and Engineering to drive continuous improvement, as well as contributing to global initiatives and leading projects to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management leading 5-15 ICs, experience with outsourced/BPO teams, strong analytical and coaching skills, servant leadership, cross-functional collaboration, multitasking in a fast-paced environment, and proficiency in Brazilian Portuguese or Spanish is a plus; benefits include equity, wellbeing, WFH equipment allowance, and L&D stipend, with location-specific variations.

The Austin-based Workplace Coordinator role is part of Miro’s Workplace Operations and focuses on hospitality to deliver a world-class hub experience within the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties, visitor management, space readiness, hospitality setup, employee experience touchpoints, and acting as the on-site anchor for the North America remote service desk, plus end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Desired competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI tool fluency, and soft skills like adaptability, ownership, curiosity, and growth orientation. The post highlights benefits such as equity, wellbeing, a WFH equipment allowance, and a learning stipend, and emphasizes Miro’s commitment to diversity, belonging, and an inclusive, collaborative culture, with recruitment privacy described.

The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers primarily based in Austin, and oversees Tier 1 outsourced support for AMER time zones. The role is a core member of the Global Support Leadership team, collaborating with EMEA and JPAC peers and the Support Excellence group to build high-performing, empathetic teams. Responsibilities include coaching and developing the team, conducting regular 1:1s and ticket QA, driving CSAT, QA scores, SLA adherence, AHT, and backlog management; handling escalations; coordinating with Customer Success, Sales, and Professional Services on strategic accounts; and partnering with Tier 4 incident response for complex cases. The position also involves cross-functional collaboration with Product and Engineering, leading improvement projects, and using data to surface trends and inform decisions, all under a servant leadership style with strong coaching. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO is a plus, and language skills in Brazilian Portuguese or Spanish are a plus, with benefits such as equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, belonging, and inclusion across its global presence of about 1,600 employees in 13 hubs.

Miro is seeking a warm, people-first Workplace Coordinator to be the face of its Austin hub, joining the Workplace/Operations team and contributing to the Integrated Workplace Excellence framework. The role combines front-of-house duties (welcoming visitors, visitor management, space readiness, and hospitality setup) with behind-the-scenes work (supplies, maintenance coordination, building management liaison), employee experience touchpoints, and serving as the on-site anchor for the North America remote service desk. Requirements include at least 2 years in workplace operations, hospitality, or office coordination (with emphasis on mindset), strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days a week, and a passion for creating great spaces. Preferred competencies cover experience in corporate/tech/hospitality environments, proficiency with workplace management tools and vendor coordination, event support, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. Benefits include equity, wellbeing, a WFH equipment allowance, and a learning and development stipend, along with a diverse, inclusive culture; Miro emphasizes belonging and collaboration, with location-specific benefits and information on recruitment privacy policies for applicants.

The Manager, Customer Support AMER role at Miro is based mainly in Austin and leads the Tier 2 and Tier 3 team while overseeing Tier 1 outsourced support for the Americas, with a hybrid work model and flexibility for a global team. You’ll lead and develop a mixed team, conduct regular coaching and QA, and ensure targets such as CSAT, QA scores, SLA adherence, and backlog health are met, while handling escalations and coordinating with Tier 4 escalation and other functions. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, contribute to QBRs, and drive cross-functional collaboration and continuous improvement with a global lens. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (leading 5–15 ICs), experience with outsourced/BPO support is a plus, strong data-driven decision-making, coaching and servant leadership, and cross-functional collaboration, with Brazilian Portuguese or Spanish at a C1/C2 level being a plus. The role sits within a broader package of benefits (equity, wellbeing, equipment allowance, L&D stipend) and reflects Miro’s focus on belonging and diversity, along with a Recruitment Privacy Policy.

The job is for a full-time, on-site Workplace Coordinator at Miro’s Austin hub who will be the face of the hub and handle front-of-house duties, visitor experience, space readiness, and daily operations. You’ll also manage behind-the-scenes tasks such as supplies and maintenance coordination, onboarding tours, internal events, workplace communications, and serve as the North America on-site anchor for the remote service desk (triaging Jira tickets). Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, and five days per week on-site in Austin. Desired competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI productivity tools, and soft skills like hospitality presence, adaptability, ownership, curiosity, and growth orientation. The role offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and is part of Miro’s diverse, inclusive culture; Miro operates 13 hubs worldwide and emphasizes collaboration and belonging, with location-specific benefits available.

The AI Technical Architect role at Miro is to support strategic customers by designing and deploying cutting-edge AI solutions that elevate collaboration, act as a trusted advisor, and bridge gaps between Customer Success, Product, and Engineering. You will lead discovery sessions, design and implement AI-driven features (intelligent templates, agents, summarization tools, and custom GPT integrations), and guide onboarding and change management for Miro’s AI features and their integrations with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. You will collaborate with Product and Engineering to influence the roadmap, partner with Customer Success and Account Managers to ensure onboarding, adoption, and retention of AI use cases, and run enablement sessions while developing scalable assets and documentation. Requirements include 6+ years in technical consulting or solution architecture with hands-on AI experience (LLMs, prompt engineering, and agent frameworks such as AutoGPT or LangChain), strong familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), knowledge of REST APIs and low-code/no-code automation, and a focus on data privacy and responsible deployment. About Miro: a visual workspace for distributed teams with 100M+ users and 250,000+ companies, committed to collaboration and inclusion, and operating with a Recruitment Privacy Policy.

The AI Technical Architect at Miro will work with strategic customers to design and deploy cutting-edge AI solutions that elevate collaboration and deliver measurable business value, acting as a trusted advisor and bridging Customer Success, Product, and Engineering. Responsibilities include leading customer discovery, designing AI-driven features (templates, agents, summarization tools, and GPT integrations), guiding technical setup and change management, and coordinating AI initiatives across the customer’s ecosystem. You’ll influence product roadmap through real-world feedback, partner with Customer Success and Account Managers to ensure onboarding, adoption, and retention, and deliver enablement sessions and scalable AI content. Requirements include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and APIs, experience with REST APIs and low-code/no-code platforms, and a strong communication style with a strategic, experimental mindset and emphasis on data privacy and responsible deployment. About Miro: a visual workspace serving 100M+ users and 250,000 companies, with a diverse, inclusive culture and a commitment to belonging, and it handles applicants’ data in line with its Recruitment Privacy Policy.

The AI Technical Architect role at Miro is to support strategic customers by designing and deploying cutting-edge AI solutions that elevate collaboration and deliver measurable business outcomes, acting as a trusted advisor and bridging Customer Success, Product, and Engineering. You will lead discovery sessions to identify AI use cases and data sources, design and implement AI-driven features (templates, agents, summarization tools, and custom GPT integrations), and guide customers through technical setup and change management across Miro and other platforms. You’ll also collaborate with Product and Engineering to influence the roadmap, partner with Customer Success and Account Managers to ensure adoption and retention of AI use cases, and create scalable assets and documentation for repeatable engagements. Requirements include 6+ years in technical consulting/solution architecture with customer-facing experience, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and APIs, knowledge of REST APIs and low-code/no-code automation, strong facilitation, and a bias toward experimentation, with emphasis on data privacy and responsible deployment. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, founded in 2011 and employing 1,600+ people across 13 hubs, fostering a culture of dreamers, collaboration, humility, belonging, and inclusion, and operating under a Recruitment Privacy Policy for applicant data.

Our Team's Mission and Vision: We empower Miro's go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, and we are Miro's strategic edge turning customers' vision into velocity. The AI Technical Architect role is to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes, serving as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation, and guiding onboarding and implementation of our AI solutions while bridging Customer Success, Product, and Engineering. What you’ll do: lead discovery sessions for AI use cases and data sources, design and implement AI-driven features (templates, agents, summarization, custom GPT integrations), advise on architecture including privacy, compliance, API usage, and model performance monitoring, and guide technical setup and change management for AI features and integrations with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain; collaborate with Product and Engineering to influence the roadmap; partner with Customer Success and Account Managers to ensure onboarding, adoption, and retention; facilitate enablement sessions and contribute to documentation and scalable assets. What you’ll need: 6+ years in technical consulting/solution architecture with customer-facing responsibilities; hands-on AI experience with LLMs, prompts, and agent frameworks; strong familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI) and knowledge of how to integrate these within customer workflows; experience with LangChain, CrewAI, or AutoGPT; knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus; excellent facilitation and communication skills with the ability to explain complex AI concepts to non-technical audiences; strategic mindset with bias toward experimentation, iteration, and learning; knowledge of enterprise AI safety, data privacy, and responsible deployment practices; hands-on experience integrating AI into enterprise SaaS environments; curiosity and empathy for customer needs. About Miro: Miro is a visual workspace for innovation serving over 100 million users and 250,000 companies, with a mission to empower teams to create the next big thing, and the company emphasizes diversity, inclusion, and belonging, along with a Recruitment Privacy Policy.

Our team’s mission is to empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value, and our vision is to be Miro’s strategic edge in turning customers’ vision into velocity. We are hiring an AI Technical Architect to support our most strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes using Miro, serving as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation. You’ll lead customer discovery sessions, design and implement AI-driven solutions in Miro (including intelligent templates, agents, summarization tools, and custom GPT integrations), and guide the onboarding and implementation of AI features with attention to data privacy, API usage, and model performance. You’ll bridge Customer Success, Product, and Engineering to shape AI strategy at scale, collaborate on roadmaps, enable technical and non-technical audiences, and contribute to documentation and scalable assets for repeatable AI engagements. About Miro: Miro is a visual workspace for distributed teams; serves over 100M users and 250,000 companies; founded in 2011 and today has more than 1,600 employees across 13 hubs, with a culture that emphasizes belonging, collaboration, and inclusion, and personal data of job applicants is handled in line with the Recruitment Privacy Policy.

Miro is hiring an AI Technical Architect to help strategic customers design, deploy, and scale AI-powered collaboration solutions, serving as a trusted advisor and linking Customer Success, Product, and Engineering. The role guides customers through onboarding and implementation, leading discovery, design, and hands-on configuration of AI features to maximize value from Miro’s evolving AI capabilities. Key responsibilities include designing and implementing AI-driven solutions (templates, agents, summarization tools, GPT integrations), advising on data privacy, compliance, API usage, and model performance monitoring, and managing change for integrations with platforms like Zapier, OpenAI, and LangChain. It also involves collaborating to influence the product roadmap, ensuring adoption and retention with Customer Success, and producing enablement sessions and scalable assets for repeatable AI engagements. About Miro: a global visual workspace with 100 million users and 250,000 companies, committed to belonging, diversity, and inclusion, founded in 2011, with a recruitment privacy policy for applicants.

Miro’s team mission is to empower go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, while the vision positions the team as Miro’s strategic edge turning customers’ vision into velocity. The role is for an AI Technical Architect who will design and deploy cutting-edge AI solutions that elevate collaboration and business outcomes, serving as a trusted advisor and technical lead on AI use cases and guiding onboarding and implementation. Responsibilities include leading discovery sessions, designing and implementing AI-driven solutions (templates, agents, summarization, and custom GPT integrations), ensuring data privacy and model performance, guiding technical setup and change management for AI features and integrations, and collaborating with Product, Engineering, and Customer Success to influence the roadmap and drive adoption. Required qualifications include 6+ years in technical consulting or solution architecture, hands-on AI solution design with LLMs and agent frameworks, familiarity with AI tools and APIs, experience with LangChain/CrewAI/AutoGPT, REST APIs and low-code/no-code automation, and strong communication and facilitation skills, with a focus on enterprise SaaS integration and responsible deployment. About Miro, the company is a visual workspace for distributed teams serving over 100 million users and 250,000 companies, with a culture emphasizing belonging, diversity, and collaboration, plus a Recruitment Privacy Policy governing applicant data.

The team’s mission is to empower Miro’s go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, while Miro positions itself as the strategic edge turning customers’ vision into velocity. The role is AI Technical Architect, tasked with supporting strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, acting as a trusted advisor and technical lead on AI use cases and guiding onboarding and implementation. Responsibilities include leading discovery sessions on AI use cases and data sources, designing and implementing AI-driven features in Miro (templates, agents, summarization, and custom GPT integrations), and guiding AI solution architecture with data privacy, API usage, and model performance monitoring, while coordinating change management and cross-team collaboration. You’ll partner with Product, Engineering, Customer Success, and Account Management to influence the roadmap, enable successful onboarding and adoption, run enablement workshops, and contribute to scalable documentation and assets for repeatable AI engagements. Requirements include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs, prompt engineering, and agent frameworks (e.g., LangChain, CrewAI, AutoGPT), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), REST APIs and low-code/no-code automation, strong facilitation and communication skills, a strategic, experimentation-oriented mindset, and a commitment to enterprise AI safety and data privacy; Miro emphasizes diversity, belonging, and collaboration.

The team’s mission is to empower Miro’s go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, aiming to be Miro’s strategic edge that turns customers’ vision into velocity. The AI Technical Architect role will support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, acting as a trusted advisor and technical lead across onboarding, discovery, design, and implementation of AI features, and bridging Customer Success, Product, and Engineering. You’ll lead discovery sessions, design and implement AI-driven solutions in Miro (templates, agents, summarization, and GPT integrations), and guide data privacy, API usage, and model performance while steering change management and successful adoption. Collaborate with Product and Engineering to influence the roadmap based on real-world needs, partner with Customer Success and Account Managers for onboarding and retention, run enablement sessions, and contribute to documentation and scalable assets for repeatable AI engagements. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, and agent frameworks), familiarity with AI tooling and APIs, REST and low-code platforms, excellent facilitation and communication, a strategic, experimental mindset, and a focus on data privacy and responsible deployment; Miro emphasizes belonging, collaboration, and diversity, and operates under a Recruitment Privacy Policy for applicant data.

Our team empowers Miro’s go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, aiming to be Miro’s strategic edge that turns customers’ vision into velocity. The AI Technical Architect role acts as a trusted advisor and technical lead for strategic customers, designing, deploying, and guiding onboarding of AI solutions that elevate collaboration and business outcomes, and bridging Customer Success, Product, and Engineering. Responsibilities include leading discovery sessions on AI use cases and data sources, designing and implementing AI-driven features (templates, agents, summarization, and GPT integrations), and guiding setup, change management, and integrations with platforms like Zapier, OpenAI, and LangChain, while informing the product roadmap. Requirements include 6+ years in technical consulting/solution architecture with customer-facing duties, hands-on AI experience with LLMs and agent frameworks, strong familiarity with AI tooling and APIs, REST and low-code/no-code platform exposure as a plus, plus excellent communication, strategic mindset, and a commitment to data privacy and responsible deployment. About Miro: a visual workspace for innovation with 100M users and 250,000 companies, valuing diversity and belonging, and with recruitment privacy policies; if this excites you, apply.

Miro's Professional Services is building a dedicated Fashion vertical, and as GTM Lead of Fashion you’ll report to the Head of Professional Services and collaborate with Product, Engineering, Marketing, and GTM to launch this new vertical from scratch. You’ll own the strategy, go-to-market, and commercial success for Miro for Fashion, developing specialized workflows that align with how fashion brands actually work and proving the model deal by deal. Your responsibilities include identifying fashion use cases across design, planning, production, merchandising, marketing, and retail, translating them into product and sales narratives, targeting accounts, mapping champions and buying committees, partnering with GTM, Product, and Engineering, and representing Miro at industry events while building a scalable team. Non-negotiable requirements are deep fashion industry experience, a full-season background, experience applying digital tools to solve seasonal planning or execution problems, and comfort with selling; enterprise sales experience and on-stage presence in industry events are strongly preferred. The role offers benefits such as equity, wellbeing support, a WFH equipment stipend, and an L&D stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York, alongside Miro’s mission to empower diverse, inclusive teams serving 100M+ users worldwide.

- The role is GTM Lead of Manufacturing within Miro’s Professional Services, tasked with building and scaling a new vertical called Miro for Manufacturing by turning existing manufacturing usage into a defined business and collaborating across Product, Engineering, Marketing, and GTM. - Key responsibilities include owning the zero-to-one development of dedicated manufacturing solutions, identifying high-potential use cases, mapping target accounts and buying committees, moving early deals to closure, aligning GTM with Product/Engineering, representing Miro externally, and building the team and operating rhythm as the vertical grows. - Requirements are 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual ability to speak plant-floor and ROI/boardroom language, senior relationships with VP+ level, and ideally hands-on prototyping in Miro plus proven enterprise sales experience. - The Leadership Profile emphasizes operating with ambiguous contexts, quickly building trust with customers and Product/Engineering, and a bias toward action with prototyping and testing ideas rather than waiting for a perfect plan. - The package offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), location-specific salary ranges (roughly $204k–$255k in Los Angeles, San Francisco, and New York), and a description of Miro as a diverse, collaborative, innovation-focused company with a commitment to inclusion and a Recruitment Privacy Policy.

The Professional Services organization at Miro houses industry leads; as GTM Lead of Fashion you’ll report to the Head of PS and collaborate with Product, Engineering, Marketing, and GTM teams to build Miro’s fashion vertical from the ground up. You’ll own the strategy, go-to-market, and commercial success of Miro for Fashion, developing specialized workflows that fit how fashion brands actually operate and proving the model deal-by-deal. Key responsibilities include owning the zero-to-one development of fashion solutions across design, planning, production, merchandising, marketing, and retail execution; identifying use cases and target accounts, mapping buying committees, partnering with GTM, Product, and Engineering, representing Miro for Fashion externally, and building the team and operating rhythm as it scales. Non-negotiable requirements include deep fashion industry experience inside apparel/footwear/retail brands, experience with a full seasonal lifecycle and digital tools (PLM, 3D design, merchandising, etc.), and strong selling; enterprise sales experience and a leadership profile with bias to action are strongly preferred. Benefits include equity and wellbeing support, location-specific salary ranges (Los Angeles, San Francisco, and New York at $204.34–$255.42 USD), plus details about Miro’s culture, diversity, and a note on recruitment privacy.

The role is GTM Lead for Manufacturing within Miro’s Professional Services, responsible for building a dedicated manufacturing vertical from zero to scale and partnering with Product, Engineering, Marketing, and GTM teams while representing Miro externally at events and with analysts. Responsibilities include turning Miro’s existing manufacturing footprint into a defined business, identifying winning use cases, targeting accounts and buying committees, carrying early deals, and building the team and operating rhythm as the vertical grows. Requirements call for 10+ years of manufacturing ops and consulting experience (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience managing continuous-improvement projects, bilingual credibility in plant-floor conversations and ROI/deal structuring, senior relationships with VPs, and preferably hands-on prototyping in Miro and a proven enterprise sales track record. The leadership profile emphasizes operating with ambiguity, building trust with senior stakeholders, and a bias toward action, plus the ability to speak credibly on stage and with analysts. Benefits include equity, wellbeing and equipment allowances, a Learning & Development stipend, location-based salary ranges (LA, SF, NY), and a commitment to diversity and inclusion, with Miro’s culture and privacy policy noted for applicants.

- The Professional Services organization at Miro is creating a GTM GM of Fashion to build one of Miro’s newest verticals, reporting to the Head of Professional Services and working cross-functionally with Product, Engineering, Marketing, and GTM teams. - The role owns the strategy, go-to-market, and commercial success of Miro for Fashion, designing specialized workflows from seasonal planning to day-to-day execution and proving the model deal-by-deal. - Responsibilities include owning zero-to-one fashion solutions, identifying cross-cutting use cases, mapping target accounts and buying committees, partnering with GTM, Product, and Engineering, representing Miro at events, and building a scalable team and operating rhythm. - Non-negotiable requirements include deep fashion industry experience, full-season exposure from planning through execution, hands-on use of digital tools (PLM, 3D design, merchandising, etc.), and strong sales capability, with preferred enterprise sales experience and senior leadership presence. - The package includes benefits such as equity and a Learning & Development stipend, city-specific salary ranges (Los Angeles, San Francisco, New York), and a broader company emphasis on Miro’s mission, diversity, inclusion, and global culture.

The Professional Services organization at Miro houses industry leads who will build specialized, high-value verticals, and as GTM Lead of Manufacturing you will report to the Head of Professional Services while collaborating with Product, Engineering, Marketing, and Go-to-Market teams to launch Miro’s Manufacturing vertical. The role centers on Miro for Manufacturing, turning the existing manufacturing footprint into a defined, scalable business by creating specialized workflows and apps and proving the model through early deals. You’ll own the zero-to-one for manufacturing solutions, identify use cases, map target accounts and buying committees, carry the earliest deals, align GTM, translate manufacturing realities into roadmap decisions with Product and Engineering, represent Miro externally, and build the team and operating rhythm as the vertical scales. Non-negotiable requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience with a portfolio of continuous-improvement projects, credibility in both plant-floor and boardroom discussions, senior relationships, and ideally hands-on prototyping in Miro plus enterprise sales experience, with a leadership profile that thrives in ambiguity, builds trust quickly, and is biased toward action. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for LA, SF, and NYC, within a broader description of Miro as a diverse, collaborative visual workspace committed to belonging and privacy.

The Professional Services team at Miro is building a dedicated Fashion vertical, and the GTM GM of Fashion will own strategy, go-to-market, and commercial success, collaborating with Product, Engineering, Marketing, and other GTM teams to launch this vertical from the ground up. You’ll own the zero-to-one development of specialized fashion solutions, creating workflows from seasonal planning to day-to-day execution and identifying fashion use cases across design, planning, production, merchandising, marketing, and retail to drive a scalable model. Responsibilities include targeting accounts, mapping champions and buying committees, carrying early deals, partnering with GTM, Product, and Engineering to shape the roadmap, representing Miro at industry events, and building the team and operating rhythm as the vertical scales. Non-negotiables require deep fashion industry experience, understanding of seasonality, practical use of digital tools (PLM, 3D design, etc.), strong selling ability and enterprise sales experience, and a leadership style that thrives without a fixed playbook and moves quickly to build trust. The role offers benefits such as equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York of $204.34–$255.42 USD, all within Miro’s broader mission as a diverse, inclusive visual workspace for innovation.

The Professional Services team at Miro is hiring a GTM Lead for Manufacturing to build and scale Miro’s manufacturing vertical from the ground up,Working cross-functionally with Product, Engineering, Marketing, and other GTM teams. You’ll own the zero-to-one efforts for dedicated manufacturing solutions—identifying use cases, shaping product and sales stories, targeting accounts, driving early deals, and eventually building the team and operating rhythm as the vertical grows. Externally you’ll represent Miro at industry events and within analyst ecosystems, while partnering with Product and Engineering to translate manufacturing realities into roadmaps and aligning GTM around the industry. Requirements include 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience, bilingual fluency in plant-floor and ROI/deal structuring, senior VP+ relationships, prototype capability in Miro, and proven enterprise sales execution, with a leadership style that thrives in ambiguity and builds trust with senior stakeholders. The role offers global benefits, including equity and a Learning & Development stipend, with location-specific salary ranges listed (Los Angeles, San Francisco, and New York: $204.34–$255.42 USD) and a culture that emphasizes collaboration, belonging, and empowering teams to create the next big thing.

- The GTM GM of Fashion at Miro leads the strategy, go-to-market, and commercial success for Miro for Fashion, building specialized workflows from seasonal planning to day-to-day execution and scaling the vertical, reporting to the Head of Professional Services and collaborating with Product, Engineering, Marketing, and GTM teams. - You’ll identify fashion use cases across design, planning, production, merchandising, marketing, and retail, translate them into a product and sales narrative, own target accounts and early deal closure, and align the GTM effort with the broader organization. - You’ll partner with Product and Engineering to convert how fashion organizations actually operate into roadmap decisions, represent Miro for Fashion at industry events and within fashion ecosystems, and build the team and operating rhythm needed as the vertical scales. - Non-negotiable requirements include grown-up experience in fashion brands, full-season lifecycle experience, and applying digital tools to solve problems, with strong selling capability; enterprise sales experience and presence in fashion-buying ecosystems are strongly preferred. - The role offers benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location-specific salary ranges listed for LA, SF, and NY (roughly $204.34–$255.42 USD), all within Miro’s emphasis on belonging, diversity, and inclusion and alongside its recruitment privacy policy.

The Professional Services organization at Miro houses industry leads responsible for building specialized, high-value verticals, and as GTM Lead of Manufacturing you’ll report to the Head of Professional Services while collaborating cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to launch this new manufacturing vertical. You’ll own the zero-to-one development of dedicated manufacturing solutions by building specialized workflows, identifying use cases, mapping champions and buying committees, and personally driving early deals while aligning GTM with Product and Engineering. You’ll represent Miro for Manufacturing externally—in industry events and with VP-level buyers—and build the team and operating rhythm needed as the vertical scales beyond its first customers. The role requires 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual fluency in plant-floor and ROI/deal-structuring conversations, independently owned senior relationships, hands-on prototyping in Miro, and enterprise sales experience. The package includes a global benefits slate (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), location-based salary ranges for LA/SF/NY (about $204.34–$255.42 USD), and a commitment to diversity and inclusion with a Recruitment Privacy Policy.

- The Professional Services team at Miro is creating a new vertical and is hiring a GTM Lead for Fashion who will report to the Head of Professional Services and collaborate with Product, Engineering, Marketing, and GTM to build the fashion vertical from the ground up. - The role owns the strategy, go-to-market, and commercial success of Miro for Fashion, developing specialized workflows for fashion brands from seasonal planning to day-to-day execution and proving the model deal by deal. - You’ll identify cross-functional use cases across design, planning, production, merchandising, marketing, and retail, translate them into a product and sales story, map target accounts and buying committees, and personally close the earliest deals. - Responsibilities include representing Miro Fashion externally at events, building the team and operating rhythm as the vertical scales, and hiring to support growth, while maintaining credibility within fashion industry ecosystems. - Requirements include deep fashion industry experience, season-long operational insight, and familiarity with digital tools (PLM, 3D design, etc.), with enterprise sales experience strongly preferred; compensation features location-based salary ranges (Los Angeles, San Francisco, New York) of about $204.34–$255.42 USD, along with equity and other benefits as part of Miro’s global, inclusive culture.

The Professional Services team at Miro is hiring a GTM Lead for Manufacturing to build one of the company’s new vertical businesses from the ground up, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development of dedicated manufacturing solutions, identify high-potential use cases, translate them into a product and sales story, target accounts, map the buying committee, and personally drive early deals while aligning GTM and collaborating with Product/Engineering and external representation at events and analyst networks, then scale the team and operating rhythm as the footprint grows. Non-negotiable requirements include 10+ years across manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner or equivalent), manufacturing-operator experience managing portfolios of continuous-improvement projects, bilingual in plant-floor and ROI discussions, senior relationships with VP+ levels, and preferred hands-on prototyping in Miro and enterprise sales experience. The Leadership Profile emphasizes comfort with ambiguity, rapid trust-building with senior stakeholders, and bias toward action with a propensity to prototype and test ideas rather than wait for a full plan. Benefits include equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, location-specific salary ranges (LA, SF, NY: $204.34–$255.42), and a culture focused on diversity, inclusion, collaboration, alongside a description of Miro’s mission and privacy practices.

The Professional Services organization at Miro houses industry verticals, and the GTM Lead of Fashion will own the strategy and commercial success for Miro for Fashion, collaborating with Product, Engineering, Marketing, and GTM teams to launch and scale this new vertical. The role requires owning the zero-to-one development of dedicated fashion solutions—building specialized workflows from seasonal planning to day-to-day execution, identifying use cases across design, planning, production, merchandising, marketing, and retail, and translating them into a product and sales narrative while carrying early deals across the line. You’ll identify target accounts, map champions and buying committees, align GTM with the fashion industry, partner with Product and Engineering, represent Miro for Fashion externally at events, and build the team and operating rhythm needed to scale. Non-negotiable requirements include deep fashion industry experience, a full-season understanding of how fashion operates, experience applying digital tools, strong selling ability, and, ideally, enterprise sales execution with a leadership style that builds trust and acts without a rigid plan. The package includes equity and benefits such as wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York (each $204.34–$255.42 USD), along with Miro’s culture and commitment to diversity and belonging.

The Professional Services organization at Miro is building a new Manufacturing vertical, with the GTM Lead reporting to the Head of Professional Services and collaborating with Product, Engineering, Marketing, and Go-to-Market teams to launch this vertical from the ground up. The role focuses on zero-to-one development of dedicated manufacturing solutions by turning Miro’s existing manufacturing footprint into a defined business, identifying use cases, and crafting a product and sales narrative that manufacturers recognize. Responsibilities include identifying target accounts and buying committees, closing early deals, aligning GTM to industry needs, partnering with Product and Engineering to translate manufacturing realities into roadmaps, representing Miro externally at events, and building the team and operating rhythm as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), plant-floor experience and ROI fluency, senior relationships with VPs, hands-on prototyping in Miro, and enterprise sales experience, with a leadership style comfortable with ambiguity and trust-building. Benefits include a global package with equity, wellbeing, WFH equipment, and a Learning & Development stipend, with location-specific salary ranges listed (LA/SF/NY about $204k–$255k), reflecting Miro’s culture of belonging and inclusion and its Recruitment Privacy Policy.

- The GTM GM of Fashion at Miro’s Professional Services leads the launch and scale of Miro’s new fashion vertical, reporting to the Head of Professional Services and working cross-functionally with Product, Engineering, Marketing, and GTM. - You’ll own the zero-to-one development of dedicated fashion solutions, identify and map use cases across design, planning, production, merchandising, marketing, and retail, target accounts, personally close early deals, align GTM with the industry, partner with Product and Engineering, represent Miro at events, and build the team and operating rhythm as the vertical scales. - Requirements include grown-up fashion experience, understanding a full season from planning to execution, applying digital tools (PLM, 3D design, etc.), comfortable enterprise selling, and the ability to map buying committees and operate without a fixed playbook. - What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and location-specific salary ranges for Los Angeles, San Francisco, and New York ($204.34–$255.42 USD), with final compensation based on skills and experience. - About Miro: a visual workspace platform serving 100M+ users, co-headquartered in San Francisco and Amsterdam, committed to diversity and inclusion, with a global workforce and a Recruitment Privacy Policy guiding how applicant data is handled.

The Professional Services organization at Miro is building new verticals, and as GTM Lead of Manufacturing you’ll create Miro’s dedicated manufacturing vertical from the ground up, reporting to the Head of Professional Services and collaborating across Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development of specialized manufacturing workflows and applications, identify winning use cases, translate them into product and sales stories, target accounts and buying committees, and drive the earliest deals while aligning GTM and representing Miro externally. You’ll also build the team and operating rhythm needed as the vertical scales, prototype solutions directly in Miro, develop ROI cases, and engage with executives, industry events, and analysts to shape buyer perception. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), plant-floor to ROI credibility, senior relationships with VP-level buyers, hands-on enterprise sales, and a leadership style comfortable with ambiguity and bias to action. Miro offers global benefits including equity and stipends, location-specific salary ranges for Los Angeles, San Francisco, and New York, and a culture centered on belonging, collaboration, and innovation, with further detail on Miro’s mission and privacy policies.

The Professional Services organization at Miro houses industry leads who build specialized, high-value verticals, and as GTM Lead of Fashion you’ll report to the Head of Professional Services while working cross-functionally to build Miro’s Fashion vertical from the ground up. You’ll own the zero-to-one and ongoing scaling for Miro for Fashion, creating specialized workflows that show how fashion brands actually work—from seasonal planning to day-to-day execution—and prove the model deal by deal. Your responsibilities include identifying fashion use cases across design, planning, production, merchandising, marketing, and retail, mapping target accounts and buying committees, carrying early deals, partnering with GTM, Product, and Engineering, and representing Miro for Fashion externally at events and with ecosystem partners. Non-negotiable requirements include grown-up fashion industry experience, understanding a full season end-to-end, applying digital tools to solve seasonal planning or execution problems, and comfort with selling; enterprise sales execution and leadership that builds trust with senior stakeholders are strongly preferred. What’s in it for you includes a global benefits package, location-specific salary ranges (Los Angeles, San Francisco, and New York) of $204.34–$255.42 USD, equity, and development stipends, all within Miro’s diverse, collaborative culture focused on belonging.

The Professional Services organization at Miro is building verticals, and for Manufacturing they seek a GTM Lead to develop specialized solutions and workflows, turning Miro’s existing manufacturing footprint into a defined, scalable manufacturing business and proving the model deal-by-deal. You’ll own the zero-to-one for dedicated manufacturing solutions, identify and translate use cases into a product and sales story, target accounts and early champions to close deals, align GTM, and partner with Product and Engineering to turn manufacturing realities into roadmap decisions while representing Miro externally. You’ll also build the team and operating rhythm the vertical needs as it scales beyond its first customers, and you’ll engage on stage at industry events and within analyst and consultancy ecosystems to establish credibility with manufacturers. Non-Negotiable requirements include 10+ years across manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience with a portfolio of continuous-improvement projects, bilingual in plant-floor conversations and ROI/deal structuring, senior relationships with VPs and above, plus preferred hands-on prototyping in Miro and enterprise sales experience. What’s in it for you includes a global benefits package with equity, wellbeing, WFH equipment allowance, and an L&D stipend, with location-specific salary ranges (Los Angeles, San Francisco, New York) of $204.34–$255.42 USD, and Miro’s description as a visual workspace for innovation with a diverse, inclusive culture.

The Professional Services organization at Miro houses industry leads, and as GTM Lead of Fashion you’ll report to the Head of PS and collaborate with Product, Engineering, Marketing, and GTM teams to build Miro’s Fashion vertical from the ground up. You’ll own the strategy, go-to-market, and commercial success for Miro for Fashion, creating specialized workflows and use cases across design, planning, production, merchandising, marketing, and retail that demonstrate how Miro fits fashion brands’ operations. Responsibilities include identifying target accounts, mapping champions and buying committees, carrying early deals, partnering with GTM, Product, and Engineering, representing Fashion externally at events, and building the team and operating rhythm as the vertical scales. Non-negotiable requirements include deep fashion industry experience, understanding of a full season lifecycle, experience applying digital tools to solve seasonal planning or execution problems, and strong selling ability; enterprise sales experience and credibility in the fashion ecosystem are highly preferred, along with a leadership style that builds answers rather than waiting for a perfect plan. What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, with location-specific salary ranges provided for Los Angeles, San Francisco, and New York, plus a description of Miro’s global, inclusive culture.

The GTM Lead of Manufacturing at Miro's Professional Services builds a dedicated manufacturing vertical from zero to one, turning Miro's existing manufacturing footprint into a defined, scalable business, and reports to the Head of Professional Services while collaborating across Product, Engineering, Marketing, and GTM teams. You will own the zero-to-one development of specialized workflows and applications, identify win-use cases, translate them into a product and sales narrative, target accounts, map the champion and buying committee, and carry early deals across the line, while representing Miro externally at industry events and analyst ecosystems and building the team as the vertical scales. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operations experience, bilingual capability in plant-floor and ROI/deal structuring discussions, and a proven ability to execute enterprise sales and prototype solutions in Miro. The Leadership Profile emphasizes comfort with ambiguity, rapid trust-building with senior stakeholders, and a bias toward action and prototyping ideas rather than waiting for a perfect plan. The package includes global benefits, equity, wellbeing supports, WFH equipment allowance, and an L&D stipend, with salary ranges listed for Los Angeles, San Francisco, and New York, alongside Miro's emphasis on collaboration, diversity, and inclusion.

The Innovation Architect is a Solution Architect within Miro's MOST program, a 240-hour-per-year enterprise professional services subscription to help customers design, implement, and scale collaboration solutions in Miro across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap while acting as a trusted advisor to business and technical stakeholders. They design end-to-end solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value, and lead discovery, vision alignment, milestones, governance implementation, change management, and prototypes. They coach on best practices, AI workflows, facilitate workshops across Agile, product development, design thinking, and collaborate with IT/Admin to standardize standards, track milestones, re-prioritize work, and contribute to internal playbooks and knowledge assets; they also stay current on Miro innovations. Requirements include 6+ years in consulting or change management, experience guiding enterprise adoption of new tools, familiarity with governance/workspace lifecycle, and near-native Japanese with business English; and the role offers benefits such as equity, wellbeing, a WFH stipend, and a Learning & Development stipend within a diverse, inclusive culture at Miro.

The Innovation Architect at Miro acts as a Solution Architect for collaboration and ways of working within the MOST program, partnering with customers to translate business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription that provides 240 hours per year for enterprise customers to design, implement, and scale collaboration solutions across teams, functions, and geographies. In this role you’ll lead discovery, facilitate alignment of outcomes, conduct workflow and workspace assessments, design governance and operating models, build prototypes and templates, coach on best practices, and guide change-management initiatives and adoption milestones. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration, ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and workspace architecture, fluency in Miro (or similar tools), and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), a diverse and inclusive culture, and opportunities to grow as part of a team focused on delivering innovative collaboration solutions.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription providing 240 hours per enterprise to design, implement, and scale collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and creating an outcomes-driven roadmap that evolves with needs. They act as trusted advisors to both business and technical stakeholders, designing end-to-end solutions by combining process design, workspace architecture, governance, and enablement to deliver measurable value from Miro. Responsibilities include leading discovery and alignment sessions, conducting assessments, designing governance and templates, guiding change management, coaching teams, facilitating workshops, prototyping, coordinating with IT/admin, recommending process optimizations, providing ongoing advisory support under MOST, tracking milestones, and collaborating with CSMs, Architects, and Engagement Managers. Requirements include 6+ years in consulting/change management/Agile transformation/digital collaboration, ability to lead discovery and synthesize insights, cross-functional enablement, familiarity with collaboration governance and lifecycle management, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar tools, and near-native Japanese with business-level English; plus benefits like equity, wellbeing, equipment allowance, L&D stipend, and a stated commitment to diversity and inclusion with information about recruitment privacy policy.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale Miro-based collaboration across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and build an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating alignment and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, creating prototypes and templates, and tracking progress against milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation or related fields, a track record enabling cross-functional teams to adopt tools, familiarity with governance frameworks and lifecycle management, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar tools, and strong communication and stakeholder-management skills, with near-native Japanese and business-level English. The role offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and Miro emphasizes diversity and inclusion and a mission to empower teams, with additional information about life at Miro and the Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription that provides 240 hours to help enterprise customers design, implement, and scale collaboration in Miro across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Typical duties include leading discovery, aligning outcomes and milestones, performing collaboration and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI workflows, and building prototypes and templates to accelerate adoption. They partner with IT/Admin to standardize practices and reduce tool sprawl, track milestones and risks, collaborate with CSMs, Architects, and Engagement Managers for consistent delivery, and contribute to internal assets while staying current on Miro innovations. Requirements include 6+ years in consulting or related fields, the ability to lead structured discovery and cross-functional adoption, familiarity with governance frameworks and workspace architecture, experience with Agile/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English; and the role offers benefits such as equity and learning stipends, along with a strong emphasis on diversity and an inclusive culture.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly 240-hour professional services subscription for enterprise customers to design, implement, and scale collaboration in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery, facilitating alignment sessions, conducting workflow and workspace assessments, implementing governance and templates, guiding change management, coaching best practices, building prototypes, and coordinating with IT/Admin to ensure standards and reuse, while tracking progress against milestones. Requirements include 6+ years in consulting, change management, agile transformation, or related fields; ability to lead structured discovery and enable cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; near-native Japanese and business English proficiency; and strong communication and facilitation skills. Perks include a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend) and a culture that emphasizes diversity, inclusion, and belonging, aligned with Miro’s mission and platform.

The Innovation Architect serves as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription providing 240 hours per enterprise to design, implement, and scale collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that evolves with needs, acting as trusted advisors to both business and technical stakeholders. Key activities include leading discovery, facilitating alignment and prioritization, assessing collaboration, workflow, and workspace maturity, designing governance frameworks, guiding change-management initiatives, coaching teams on best practices and AI-enabled workflows, building prototypes and templates, and partnering with IT/Admin to establish standards and reduce tool sprawl. They provide ongoing advisory support during the MOST subscription, track milestones and risks, re-prioritize work as business needs shift, and collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery while contributing to internal playbooks and staying current on Miro innovations. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration, ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English, along with a commitment to diverse, inclusive teams and competitive global benefits.

The Innovation Architect is a Solution Architect within Miro's MOST program, a yearly professional services subscription delivering 240 hours to enterprise customers to design, implement, and scale collaboration solutions in Miro across teams and geographies. The role partners with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap; they act as trusted advisors to business and technical stakeholders, blending process design, workspace architecture, governance, and enablement to deliver measurable value. Key responsibilities include leading discovery aligned to the 240-hour plan, facilitating vision and prioritization, conducting assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building lightweight prototypes, coordinating with IT/Admin to standardize, recommending process optimizations, providing ongoing advisory support, tracking milestones, flagging risks, and ensuring alignment with other teams and internal assets. Qualifications include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar; experience enabling cross-functional teams to adopt tools; familiarity with collaboration governance, workspace architecture, and lifecycle management; fluency with Miro or similar platforms; ability to map workflows and design scalable collaboration systems; strong soft skills and near-native Japanese with business-level English. They offer a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), emphasize belonging and diversity with a mission to empower teams, and note recruitment privacy practices.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, which provides enterprise customers 240 hours per year of services to design, implement, and scale Miro-based collaboration. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that evolves with needs. They lead discovery, facilitate alignment sessions, conduct collaboration and workspace assessments, implement governance frameworks, guide change-management initiatives, coach teams on best practices and AI-enabled workflows, and prototype reusable templates. Requirements include 6+ years in consulting or related fields, ability to enable cross-functional teams, familiarity with collaboration governance and workspace architecture, design thinking/Agile experience, fluency in Miro or similar tools, and near-native Japanese with business English. The role offers global benefits including equity, wellbeing, equipment allowance, and an L&D stipend, and aligns with Miro’s commitment to diversity and inclusion and its mission to empower teams to create the next big thing.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, delivering 240 hours per year of services to translate business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. Key responsibilities include leading discovery, aligning outcomes to the MOST plan, designing governance and operating models, enabling end-to-end collaboration solutions, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes, and partnering with IT/Admin to standardize workspace governance while tracking milestones and adjusting plans. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams to adopt tools, familiarity with collaboration governance and workspace architecture, knowledge of Human-Centered Design/Design Thinking, proficiency with Miro or similar platforms, and strong communication with near-native Japanese and business English. What’s in it for you are global benefits such as equity, a wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, with location-specific differences and a diverse team to grow with. About Miro: a visual workspace for innovation with over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, more than 1,600 employees in 13 hubs, emphasizing belonging, collaboration, and inclusion, with a Recruitment Privacy Policy referenced.

The Customer Success Management team (CSM) is part of Customer Experience, working with Enterprise-licensed customers to promote collaboration and innovation, resulting in high retention and expansion. The role is to hire a strategic Global Customer Success Leader who will build, coach, and lead the Americas and Japan/Apac CS teams and partner with regional Sales, Professional Services, and cross-functional partners to drive regional strategy, executive relationships, value, adoption, and retention. Responsibilities include developing and mentoring the CS teams, driving CLV through product adoption, health scores, satisfaction, retention and expansion, hitting KPIs, forecasting revenue/health, ensuring account hygiene, and personally engaging with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or account management leadership with a track record of targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training, cross-functional collaboration, and a solid understanding of AI and enterprise collaboration tech. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, alongside Miro’s emphasis on diversity, inclusion, and a global, collaborative culture, with a note about recruitment privacy policy.

- The Customer Success Management (CSM) team is part of Customer Experience and focuses on enterprise customers to drive collaboration, value, retention, and expansion for Miro. - The role is a strategic Global Customer Success Leader who will build, coach, and lead the Americas and Japan/APAC teams and partner with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy and executive relationships. - Responsibilities include hitting KPIs, improving customer lifetime value through product adoption and health scores, mentoring for account hygiene, participating in revenue and health forecasting, and personally working with the largest customers (10K+ employees) to establish executive relationships. - You will also contribute to key strategic decisions as part of the CS leadership team and model Miro’s inclusive, collaborative culture. - Requirements include 10+ years in strategic or enterprise CS/AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training, cross-functional collaboration, and familiarity with AI, enterprise SaaS, and professional services; and the role includes equity, wellbeing benefits, a WFH equipment allowance, and a learning stipend within a diverse, belonging-focused environment.

The Customer Success Management team is part of Customer Experience alongside Renewals and Support, working with enterprise customers to drive collaboration, innovation, and ultimately high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading the Americas and Japan/Apac CS teams, partnering with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy, executive relationships, value delivery, adoption, and retention. Responsibilities include mentoring teams to hit KPIs, improving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, participating in revenue and health forecasting, and personally managing the largest customers (10K+ employees). Requirements include 10+ years in Strategic/Enterprise CS or AM leadership, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and familiarity with AI, Enterprise SaaS, and driving CS at scale. What’s in it for you: global benefits including equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, inclusive culture focused on belonging and collaboration as Miro empowers teams to create the next big thing.

The Customer Success Management team (CSM), part of Customer Experience alongside Renewals and Support, works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Global Customer Success Leader role is to build, coach, and lead the Americas and Japan/Apac CSM teams, partner with regional Sales, Professional Services, and cross-functional stakeholders to set regional strategy, establish executive relationships, and maximize value, adoption, and retention. Key responsibilities include hitting KPIs, mentoring for account hygiene and health metrics, participating in revenue and health forecasting, delivering a best-in-class customer experience, and personally engaging with the largest customers (10K+ employees) to build executive relationships, while contributing to strategic CS leadership decisions and modeling Miro’s values. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring and enabling CSMs, strong cross-functional collaboration, and a solid understanding of AI, enterprise SaaS, and collaboration technology; plus experience driving professional services to deepen customer relationships and accelerate time to value. What’s in it for you includes global benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture; Miro also highlights its commitment to belonging and collaboration and notes the Recruitment Privacy Policy for applicant data.

The Customer Success Management team is part of Customer Experience alongside Renewals and Support, focusing on Enterprise-licensed customers to drive collaboration, adoption, retention, and expansion. Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CS teams, partnering with regional sales, professional services, and other functions to set regional strategy and strengthen executive relationships with enterprise customers. Responsibilities include driving customer value and health metrics, hitting KPIs, maintaining account hygiene, participating in revenue and health forecasting, and personally engaging with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or account management leadership with a track record of targets, 7+ years leading teams at a high-growth B2B SaaS company, plus experience hiring/training, cross-functional collaboration, CS processes, and AI/enterprise SaaS knowledge. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a culture centered on belonging, collaboration, and diversity, with location-specific details and Recruitment Privacy Policy provided.

The Customer Success Management (CSM) team sits within Customer Experience and focuses on helping Enterprise customers collaborate with Miro to drive adoption, retention, and expansion; Miro is seeking a strategic Global Customer Success Leader to build and lead a team of CSMs and partner with regional Sales, Professional Services, and other functions to shape regional strategy and develop executive relationships with customers. You’ll build and coach the Americas and Japan/Apac teams, collaborate with sales to increase customer lifetime value through product adoption, health metrics, satisfaction, retention, and expansion, drive KPIs, mentor for account hygiene, participate in revenue and health forecasting, and personally manage the largest customers (10K+ employees) for executive relationships. You’ll contribute to key strategic CS decisions as part of the leadership team and model Miro’s values to foster an inclusive, engaged culture. Requirements include 10+ years in strategic/enterprise high-touch CS or AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience leading Director-level leaders, strong CS processes and KPIs, hiring and performance management experience, ability to scale CS with Digital CS/Marketing and professional services, and a solid understanding of AI, Enterprise SaaS, and collaboration tech. What’s in it for you includes a global benefits package (equity, wellbeing benefit, equipment allowance, and a Learning & Development stipend), a diverse and supportive environment, and information about Miro’s mission, diversity, and inclusion commitments, plus a note that Miro collects applicant data per its Recruitment Privacy Policy.

The Customer Success Management (CSM) team is part of Customer Experience (alongside Renewals and Support) and works with enterprise customers to help them collaborate and innovate with Miro, driving high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other cross-functional partners to drive regional strategy, executive relationships at enterprise customers, and ongoing value, adoption, and retention. You will mentor the team to hit KPIs, maintain account hygiene and health indicators, participate in revenue and health forecasting, define and deliver a best-in-class customer experience, and personally work with our largest customers (10,000+ employees) to establish executive relationships. Requirements include 10+ years in strategic or enterprise (high-touch) CS and/or Account Management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and a solid foundation in CS norms, processes, and KPIs, plus familiarity with AI and enterprise collaboration technology. What’s in it for you: equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, a diverse team and inclusive culture, location-specific benefits, and Miro’s mission to empower teams to create the next big thing, with recruitment privacy policy in place.

The Customer Success Management (CSM) team, within Customer Experience, works with Enterprise customers to enable collaboration with Miro, driving high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building and leading the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other cross-functional leaders to drive regional strategy, executive relationships, value realization, and adoption and retention. Key duties include coaching and mentoring CSMs, driving customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; participating in revenue and health forecasting; maintaining account hygiene; and personally managing top customers (10k+ employees) to establish executive relationships. Requirements include 10+ years in strategic/enterprise CS or AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training and enabling CSMs, cross-functional collaboration, and a solid understanding of AI and enterprise SaaS; experience with Digital CS/Marketing and professional services is a plus. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro serves over 100M users and 250,000 companies and has more than 1,600 employees across 13 hubs, emphasizing diversity and inclusion.

- The Customer Success Management team is part of Customer Experience, alongside Renewals and Support, and CSMs work with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. - The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading an amazing team of CSMs, partnering with regional Sales, Professional Services, and cross-functional partners to drive regional strategy, establish executive relationships, and improve value, adoption, and retention. - Responsibilities include building Americas and Japan/Apac CS teams, driving lifetime value through product adoption and health metrics, mentoring for account hygiene, participating in revenue and health forecasting, and personally engaging the largest customers (10K+ employees) to establish executive relationships; the role also contributes to CS leadership decisions and promotes an inclusive culture. - Requirements include 10+ years in strategic or enterprise CS or account management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs and enabling performance, cross-functional collaboration, experience with Digital CS/Marketing to scale, and knowledge of AI, Enterprise SaaS, and collaboration technology. - What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, plus joining a diverse team; about Miro, a visual workspace for distributed teams with 100M users and 250,000 companies, founded in 2011 and now 1,600+ employees in 13 hubs, committed to belonging, inclusion, and an open Recruitment Privacy Policy.

The CSM team, part of Customer Experience with Renewals and Support, helps enterprise customers collaborate and innovate with Miro to achieve high retention and expansion. Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CSM teams, and to partner with regional Sales, Professional Services, and other functions to drive regional strategy, executive relationships, value, adoption, and retention. Key responsibilities include driving CLV through product adoption, health scores, satisfaction, retention, and expansion; achieving KPIs; mentoring for account hygiene; forecasting revenue/health; and personally managing relationships with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or Account Management leadership, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience with director-level leaders, strong cross-functional communication, and a background in hiring/training CSMs and driving CS at scale, plus knowledge of AI and enterprise collaboration tech. Benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging; recruitment privacy policy is noted.

Miro is seeking an AI Integrations Engineer in BizTech to connect core business systems across Sales, Marketing, Finance, and beyond by embedding with business teams to understand workflows and deliver AI-driven improvements. You will partner with stakeholders, design Model Context Protocols and agentic workflows, build and scale integrations and microservices, drive an AI-first culture, and own projects end-to-end from scoping to deployment. Requirements include 5-7 years in production automations and enterprise SaaS integrations, hands-on experience with iPaaS platforms like Workato (and other tools such as MuleSoft or Boomi), deep API familiarity with major SaaS like Salesforce, NetSuite, Zendesk, Marketo, and Jira, strong software engineering (preferably Java) with knowledge of API design, security, and event-driven architectures, plus experience with AI tooling and a consultative, reliable mindset. The role offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, collaborative culture that emphasizes belonging. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, dedicated to empowering teams to create the next big thing, and committed to diversity, inclusion, and protecting applicant privacy as described in the Recruitment Privacy Policy.

The AI Integrations Engineer at Miro will act as the bridge between core business systems across Sales, Marketing, Finance, and beyond, embedding in workflows to understand day-to-day challenges and deliver AI-driven improvements. You’ll partner with business stakeholders, design autonomous AI-driven workflows (Model Context Protocols), build and scale integrations, develop custom microservices, promote an AI-first culture, and own projects from scoping through deployment and iteration. Requirements include 5–7 years of production automation and enterprise SaaS integrations experience, hands-on Workato expertise (including recipe logic, connectors, and agentic capabilities) plus familiarity with other platforms (MuleSoft, Boomi), deep API experience with major SaaS tools (Salesforce, NetSuite, Zendesk, Marketo, Jira), a strong software engineering background (Java preferred), AI tooling familiarity, and strong communication and reliability/observability mindsets. Benefits typically include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with some variation by location, all within a culture that emphasizes belonging and collaboration. Miro is a visual workspace for distributed teams with 100M+ users and 250,000 companies, founded in 2011 and employing about 1,600 people across 13 hubs, dedicated to empowering teams to create the next big thing in a diverse, inclusive environment.

At Miro, the Business Technology (BizTech) team is hiring an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance, and beyond, working directly with business teams to understand their day-to-day challenges. The role requires a proactive, “go figure it out” mindset to design and deliver AI-first agentic workflows, leveraging iPaaS platforms and custom microservices. You’ll partner with stakeholders, design Model Context Protocols and autonomous AI capabilities, build and maintain robust integrations for real-time data flow, develop scalable microservices, and own the end-to-end lifecycle from scoping to deployment and iteration. Requirements include 5-7 years of experience in production automations and enterprise SaaS integrations, hands-on work with Workato (and other platforms like MuleSoft or Boomi), deep API-based system fluency with major SaaS such as Salesforce, NetSuite, Zendesk, Marketo, Jira, strong software engineering skills (preferably Java) and CI/CD, plus familiarity with API design, OAuth/JWT, data modeling, event-driven architectures, and AI tooling for agentic workflows. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a diverse, collaborative culture focused on belonging and inclusion and supported by Miro’s global presence and mission.

At Miro, the AI Integrations Engineer role is to connect core business systems across Sales, Marketing, Finance, and beyond, working directly with business teams to understand day-to-day challenges and deliver AI-powered automation. Key responsibilities include partnering with stakeholders, designing model context protocols and agentic workflows, building and scaling integrations and microservices, driving an AI-first culture, using AI developer tools, and owning projects end-to-end from scoping to deployment and iteration. Requirements include 5–7 years in production automations and enterprise SaaS integrations, hands-on experience with Workato (and other platforms), deep enterprise system fluency with major SaaS APIs, a strong software engineering foundation (preferably Java), knowledge of API design, security, data modeling, and event-driven architectures, plus CI/CD and experience with AI tooling and agentic capabilities. Perks and culture include global benefits (equity, wellbeing benefit, WFH equipment allowance, and a learning and development stipend), a diverse and collaborative environment, with location-specific benefits; specifics can be found on the Global Miro benefits board. About Miro: a visual workspace for distributed teams, serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with 1,600+ employees in 13 hubs, and a mission to empower teams to create the next big thing while fostering diversity and inclusion.

At Miro, the BizTech team seeks an AI Integrations Engineer to partner directly with Sales, Marketing, Finance, and other departments, embedding in their workflows to identify bottlenecks and deliver technical solutions with a focus on AI-first, agentic workflows powered by iPaaS and custom microservices. You will design Model Context Protocols, build autonomous AI-driven capabilities for business teams, and design and maintain robust integrations to ensure secure, real-time data flow and process automation, owning the end-to-end lifecycle from scoping to deployment and iteration. Requirements include 5-7 years in production automations and enterprise SaaS integrations, hands-on Workato experience (recipes, connectors, Genie/Agentic Studio) plus familiarity with MuleSoft or Boomi, deep experience with Salesforce, NetSuite, Zendesk, Marketo, and Jira, a solid software engineering foundation (microservices, preferably Java), API design, modern authentication, data modeling, and event-driven architectures, plus CI/CD/GitOps, secure credential management, AI tooling, agentic experience, and a consultative mindset. The role emphasizes reliability and observability—monitoring integration health, alerting, and maintaining auditable production pipelines—along with a strong autonomous “Go figure it out” attitude and use of AI development tools like Cursor, Claude Code, and Cowork to accelerate delivery. Miro offers an equity-based, wellbeing-focused benefits package (with location variations), a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture and the opportunity to join a global team that values collaboration and belonging; recruitment privacy is described in their policy.

At Miro, the BizTech AI Integrations Engineer acts as the connective tissue between core business systems across Sales, Marketing, Finance, and beyond, embedding with frontline teams to understand day-to-day challenges and craft AI-driven improvements. You will directly partner with stakeholders, design and implement autonomous AI workflows (Model Context Protocols) and agentic solutions, build and scale robust integrations for real-time data flow, create custom microservices, and own projects end-to-end from scoping to deployment and iteration. The role requires 5–7 years of production automation and enterprise SaaS integrations experience, including hands-on work with Workato (recipes, connectors, Genie/Agentic Studio) and familiarity with other iPaaS tools, plus deep experience with major SaaS APIs (Salesforce, NetSuite, Zendesk, Marketo, Jira) and a strong software engineering foundation (Java preferred) with API design, authentication standards, data modeling, and event-driven architectures, alongside CI/CD/GitOps. Candidates should have AI tooling and agentic experience, be adept at translating technical concepts to business value, possess a reliability and observability mindset, and demonstrate a “go figure it out” autonomous attitude to experiment with new technologies and deliver optimal solutions. Miro offers global benefits (equity, wellbeing, equipment allowance, learning stipend), a diverse and inclusive culture, and location-specific benefits, all in support of collaboration, belonging, and empowering teams to create the next big thing.

At Miro, the AI Integrations Engineer sits in the BizTech team and connects core business systems across Sales, Marketing, Finance, and beyond, working directly with business stakeholders to map workflows and solve day-to-day challenges. The role emphasizes building AI-first, agentic workflows, designing Model Context Protocols, and scaling integrations and custom microservices using iPaaS platforms and modern AI tooling, with end-to-end ownership from scoping to deployment. Qualifications include 5-7 years of production automation and enterprise SaaS integrations experience, hands-on work with Workato and its agentic capabilities (plus exposure to other platforms), strong API/data modeling, Java-based microservices, CI/CD, and familiarity with AI toolchains. The position requires a consultative mindset, strong communication, reliability and observability practices, and a high degree of autonomy to experiment, with benefits such as equity, wellbeing support, equipment allowance, and an Learning & Development stipend (benefits vary by location). Miro is a visual workspace enabling distributed teams to innovate, serving over 100 million users and 250,000 companies, with a diverse, inclusive global culture and a mission to empower teams to create the next big thing.

Miro’s BizTech team is hiring an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance and beyond, embedding yourself in workflows and solving day-to-day challenges with an AI-first mindset, iPaaS, and custom microservices. You’ll partner directly with stakeholders to map workflows, identify bottlenecks, and design autonomous, AI-driven agentic capabilities, while building and scaling robust integrations that ensure secure, real-time data flow and developing microservices for complex routing and logic. Requirements include 5-7 years of production automation and enterprise SaaS integrations experience, hands-on expertise with Workato (recipes, connectors, agentic capabilities) and familiarity with other platforms (MuleSoft, Boomi), deep experience integrating with Salesforce, NetSuite, Zendesk, Marketo, and Jira, a strong software engineering foundation (preferably Java), API design and modern authentication, data modeling, and event-driven architectures, plus CI/CD/GitOps and familiarity with AI tooling and agentic MCPs. What’s in it for you are global benefits (equity, wellbeing stipend, equipment allowance, and an annual Learning & Development stipend), a diverse, supportive team, and location-specific benefits; Miro also emphasizes belonging, collaboration, and an inclusive culture across 13 hubs and 1,600+ employees serving 100M+ users. Miro’s mission is to empower teams to create the next big thing, and the company highlights its Recruitment Privacy Policy while inviting you to learn more about life at Miro through its channels.

Miro's BizTech team is seeking an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance, and beyond, embedding yourself in day-to-day workflows. You will partner with stakeholders to map workflows, identify bottlenecks, and design and deliver AI-enabled, agentic solutions, while building and scaling integrations and developing custom microservices. Required qualifications include 5–7 years in production automations and enterprise SaaS integrations, hands-on experience with Workato and other platforms, deep API and data modeling expertise, and a software engineering foundation with experience building microservices (ideally in Java) and implementing CI/CD. You should have experience with AI tooling or strong foundational knowledge of LLM-driven agents, a consultative mindset to translate technical concepts into business value, and a proactive "go figure it out" attitude. Miro offers global benefits (equity, wellbeing, equipment allowance, and a Learning & Development stipend) and a diverse, inclusive culture focused on collaboration, belonging, and empowering teams to build the next big thing.

Miro’s BizTech team is hiring an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance, and more, embedding in workflows to solve day-to-day challenges with AI-powered improvements. You will partner with business stakeholders, design and implement AI-first, agentic workflows, build and scale integrations and custom microservices, and own the end-to-end lifecycle from scoping to deployment and iteration. Requirements include 5–7 years in production automations and enterprise SaaS integrations, hands-on experience with Workato (recipes, connectors, agentic features) and other iPaaS like MuleSoft or Boomi, deep experience with major SaaS APIs (Salesforce, NetSuite, Zendesk, Marketo, Jira), a software engineering foundation (preferably Java), knowledge of API design, OAuth/JWT, event-driven architectures, CI/CD, and familiarity with AI tooling and MCPs, plus strong consultative communication and a reliability/observability mindset and a “Go Figure It Out” attitude. Perks include a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse team and location-specific benefits with details on the Global Miro benefits board. About Miro: a visual workspace for innovation serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, emphasizing diversity and inclusion and recruitment privacy.

The Source-to-Pay team at Miro manages spend, mitigates third-party risk, and is pursuing a two-year vision focused on AI investment alignment, a 2-day month-end close, and continuous tech advancement. The AP Manager role is non-traditional, requiring someone who treats accounts payable as both a technology problem and an operations challenge, leading a team while owning automation and AI initiatives to support a 2-day close. Responsibilities include owning the AP 2-day close roadmap, driving T&E technology assessments, rolling out invoicing in required EU countries, implementing AI-assisted invoice coding and PO matching, and optimizing NetSuite AP, ZipHQ AP, and Navan T&E integration with the P2P stack. The role combines people leadership with hands-on AP operations oversight—managing invoice processing, payments, vendor management, month-end close, and unified T&E processes—while owning KPIs (DPO, aging, SLAs, first-pass match, automation rate) and serving as an escalation point to ensure audit readiness. Requirements include 7+ years in AP/finance ops with at least 3 years leading transformation or automation, hands-on experience with AP automation tools and AI/ML pilots, a strong NetSuite ERP background, change-management and cross-functional communication skills, and global experience; benefits feature equity, wellbeing, a learning stipend, and a commitment to a diverse, inclusive culture.

- The role blends AP leadership with a strong technology focus, aiming to treat accounts payable as both an operations and AI/automation problem to support a 2-day month-end close. - The most visible first-year deliverable is owning the AP 2-day close roadmap: identify every manual blocker, build the automation plan, and execute in Q4 2027 (Nov-Dec 2026), covering invoicing and T&E integration. - You’ll lead AI-assisted invoice coding and PO matching, drive invoicing rollout across required EU countries, and optimize NetSuite AP, ZipHQ AP, and Navan T&E modules with P2P integration, while establishing an AI readiness setup. - On the operations side, you’ll manage AP Specialists, oversee end-to-end AP processes, unify T&E under AP, own KPIs (DPO, aging, SLAs, first-pass match, automation rate), and handle complex vendor issues and audit readiness. - Requirements include 7+ years in AP/finance ops with at least 3 years leading transformation, hands-on experience implementing AP automation tools and AI pilots, strong NetSuite ERP and integrations experience, plus leadership, change management, and cross-functional communication; Miro offers equity and benefits and emphasizes a diverse, inclusive culture.

Miro is hiring a nontraditional AP Manager who treats accounts payable as both a technology problem and an operations challenge, leading a team of AP specialists while owning the automation and AI agenda. Key responsibilities include owning the 2-day close roadmap for AP (identifying manual steps, building and executing an automation plan in Q4 2027/Nov–Dec 2026), driving T&E invoicing rollout across EU, implementing AI-assisted invoice coding and PO matching, ensuring AI readiness with clean data and structured processes, and optimizing NetSuite AP, ZipHQ AP, and Navan T&E modules and their integration with the P2P stack. In Operations & Team Leadership, you’ll manage end-to-end AP processes, unify T&E with AP, own AP KPIs (DPO, aging, SLA, first-pass match, automation rate), serve as escalation for vendor issues, and ensure audit readiness. Requirements include 7+ years in accounts payable or finance ops with at least 3 years leading AP transformation or automation, hands-on experience implementing AP automation tools (Ramp, Zip, Tipalti, Basware, Medius, etc.), strong AI/ML evaluation skills, a solid NetSuite ERP background with integration/data architecture experience, and proven leadership, change management, and cross-functional communication abilities. What’s in it for you: a global benefits package (equity, wellbeing benefits, WFH equipment allowance, and an annual L&D stipend), plus a diverse, inclusive culture aligned with Miro’s mission to empower teams.

Miro’s Source-to-Pay team manages spend and third-party risk and is at an inflection point to invest in AI, achieve a 2-day month-end close, and drive continuous technological advancement, requiring a non-traditional AP Manager who treats accounts payable as both a technology problem and an operations challenge. The role is 50/50 between Technology & Transformation and Operations & Team Leadership, with the first-year deliverable of owning the 2-day close roadmap, identifying manual steps, building and executing an automation plan, and rolling out invoicing across required EU countries. You’ll lead AI-assisted invoice coding and PO matching, evaluate and implement automation tools, optimize NetSuite AP, ZipHQ AP, and Navan T&E modules, and ensure integration with the P2P stack plus an AI readiness checklist. You’ll also oversee end-to-end AP operations, unify T&E under AP, manage vendor relationships and month-end close, and own AP KPIs, escalation processes, and audit readiness. Requirements include 7+ years in AP/finance ops with 3+ years leading transformation, hands-on experience with AP automation tools and AI/ML pilots, strong NetSuite ERP and data architecture skills, people leadership and change management abilities, and fluent English; the role offers equity, benefits, and a culture focused on collaboration, diversity, and belonging.

Miro is seeking an AP Manager who treats accounts payable as both a technology problem and an operations challenge, leading a team of AP specialists while driving automation and AI initiatives. The role is split 50/50 between Technology & Transformation (owning the 2-day AP close roadmap, invoicing rollout in EU, AI-assisted coding/PO matching, data readiness, and NetSuite/ZipHQ/Navan optimization) and Operations & Team Leadership (managing end-to-end AP, unifying T&E under AP, owning KPIs like DPO and SLA adherence, and ensuring audit readiness). Requirements include 7+ years in AP/finance operations with at least 3 years leading AP transformation, hands-on AP automation tool implementations, AI/ML piloting experience, a strong NetSuite ERP background, and proven leadership and cross-functional communication skills; experience with Navan, Zip, Tipalti, Ramp, or JPM platforms is a plus. The role emphasizes a global, collaborative environment with opportunities for growth, equity, a wellbeing benefit, a learning stipend, and other benefits, reflecting Miro’s diverse and inclusive culture. Overall, it’s a technology-forward AP leadership role aimed at delivering a faster close and integrated P2P/ T&E operations within a growing company.

The role is a nontraditional AP Manager at Miro who treats accounts payable as both an operations and a technology problem, leading AP specialists while owning the automation and AI agenda to support a 2-day close. On the Technology & Transformation side, you’ll own the 2-day close roadmap, identify and automate manual steps, roll out invoicing in required EU countries, implement AI-assisted invoice coding and PO matching, build an AI readiness checklist, and optimize NetSuite/AP/ZipHQ/Navan/T&E integrations with the P2P stack. On the Operations & Leadership side, you’ll manage and develop the AP team, oversee end-to-end AP operations and month-end close, unify T&E under AP, own KPIs like DPO and first-pass match rate, handle complex vendor issues, and ensure audit readiness. Requirements include 7+ years in AP/finance ops with at least 3 years leading AP transformation or automation, hands-on experience with AP automation tools and AI/ML pilots, a strong ERP background (NetSuite preferred), proven cross-functional leadership and change management, and fluent English. Perks include global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with a diverse, inclusive culture at Miro and opportunities to contribute to a fast-growing, innovative team.

Miro’s Source-to-Pay team seeks an AP Manager who treats accounts payable as both a technology problem and an operations challenge, responsible for leading AP specialists while driving automation and AI to enable a 2-day close. In Technology & Transformation, you will own the 2-day close roadmap for AP, map and remove manual steps, build and execute the automation plan (targeting Q4 2027, Nov–Dec 2026 as the first milestone), lead the technology assessment for T&E, roll out invoicing across required EU countries, implement AI-assisted invoice coding and PO matching, ensure data readiness, and optimize NetSuite AP, ZipHQ AP, and Navan T&E modules and their integration with the P2P stack. In Operations & Team Leadership, you will manage and develop an AP team, oversee end-to-end AP operations (invoice processing, payment runs, vendor management, month-end close), unify T&E under AP, own AP KPIs (DPO, aging, SLA adherence, first-pass match, automation rate), serve as the escalation point for vendor issues and payment exceptions, and ensure audit readiness. Requirements include 7+ years in accounts payable or finance operations (with at least 3 years leading AP transformation or automation), tech-industry experience, hands-on AP automation tool implementation (e.g., Ramp, Zip, Tipalti, Basware, Medius), AI/ML pilot experience with build-vs-buy decisions, a strong ERP background (NetSuite preferred) with integration/data architecture, and proven people leadership, change management, and cross-functional communication skills. What’s in it for you: a global benefits package with equity, wellbeing support, a work-from-home equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative Miro culture that emphasizes belonging and continuous growth as the company advances toward its vision.

Miro's Source-to-Pay team manages spend, mitigates third-party risk, and supports Mironeers across Sourcing, Procurement, AP, and T&E, with a 2-year vision focused on AI investment alignment, a 2-day month-end close, and continuous technological advancement. This is a non-traditional AP management role where you’ll lead a team of AP specialists while owning the automation and AI agenda for the function to move toward a 2-day close. Your responsibilities are split 50/50 between Technology & Transformation and Operations & Team Leadership, including owning the AP 2-day close roadmap, driving automation and AI-assisted invoice coding/PO matching, rolling out invoicing in required EU countries, ensuring data readiness, optimizing NetSuite/Zip/Navan T&E modules and integrating with the P2P stack, and managing end-to-end AP operations with KPI governance and audit readiness. Requirements include 7+ years in accounts payable/finance operations with at least 3 years leading transformation or automation initiatives, hands-on experience implementing AP automation tools, strong AI/ML tool evaluation and build-vs-buy judgement, a solid NetSuite ERP background with integration/data architecture skills, leadership and change-management capabilities, and cross-functional communication; experience with Navan, Zip, Tipalti, Ramp, or related platforms is a plus. What’s in it for you: a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative environment at Miro that emphasizes belonging and the chance to contribute to a culture of innovation.

- The role is a nontraditional AP manager at Miro, combining leadership with hands-on automation and AI strategy to modernize accounts payable and support Sourcing, Procurement, AP, and T&E. - Technology & Transformation (50%) duties include owning the 2-day AP close roadmap, removing manual blockers, building and executing an automation plan, leading T&E tech assessment, rolling out EU invoicing, implementing AI-assisted invoice coding and PO matching, and optimizing NetSuite/ZipHQ/Navan integration within the P2P stack. - Operations & Team Leadership (50%) duties include leading AP Specialists, managing end-to-end AP operations (invoices, payments, vendor management, month-end close), unifying T&E under AP, owning KPIs (DPO, aging, SLA, first-pass match, automation rate), and ensuring audit readiness. - Requirements include 7+ years of AP/finance ops with 3+ years leading transformation or automation, hands-on AP automation tool implementations, AI/ML pilot experience with build-vs-buy decisions, strong NetSuite ERP background, and proven cross-functional leadership and change management. - Perks and context: the role offers global benefits (equity, wellbeing, equipment, learning stipend), and Miro’s culture emphasizes belonging and inclusion within a large, diverse, 100M-user visual workspace.

- Miro's Source-to-Pay team is seeking a nontraditional AP Manager who treats accounts payable as both a technology problem and an operations challenge, leading AP specialists while owning the automation and AI agenda to support a 2-day close. - In Technology & Transformation (50%), you'll own the 2-day close roadmap, identify manual steps to automate, drive EU invoicing rollout, implement AI-assisted invoice coding and PO matching, ensure data readiness, and optimize NetSuite AP, ZipHQ AP, and Navan T&E integrations with the P2P stack. - In Operations & Team Leadership (50%), you'll manage end-to-end AP operations, unify T&E under AP, own KPIs (DPO, aging, SLAs, first-pass match rate, automation rate), handle complex vendor issues, and maintain audit readiness. - Requirements include 7+ years in AP/finance operations with 3+ years leading transformation or automation, hands-on experience deploying AP automation tools (e.g., Ramp, Zip, Tipalti, Basware, Medius), active AI/ML evaluation and build-vs-buy decisions, strong NetSuite ERP background, and proven people and change-management skills. - Miro offers equity and benefits, and emphasizes a diverse, inclusive, collaborative culture as part of a global team.

Miro’s Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. The role involves helping teams adopt Miro by demonstrating best practices, aligning with IT and business stakeholders, conducting assessments, guiding change initiatives and governance, facilitating workshops, fostering prototypes, and promoting Agile practices to improve collaboration. Key duties include leading collaboration-focused workshops, assessing workflows, connecting Miro’s value to organizational goals, driving adoption and scalable governance, developing prototypes, coaching Agile ways of working, and removing barriers to teamwork. Candidates should be fluent in English and Portuguese (Spanish a plus), have 3–5 years in consulting/change management/Agile or similar fields, experience with enterprise teams, strong facilitation and communication skills, and familiarity with Human-Centered Design, governance, and Miro or similar tools. Miro emphasizes a diverse and inclusive culture, offers a global benefits package (including equity, wellbeing support, equipment, and an L&D stipend), and highlights its mission to empower teams to create the next big thing, with location-specific benefits varying by region.

Miro’s Advisory Services team within Professional Services provides strategic guidance for enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves helping teams adopt Miro by demonstrating best practices, aligning with IT and business goals, conducting assessments, designing governance and change initiatives, and facilitating workshops. You will develop simple prototypes, coach teams on Agile practices, share best practices, streamline tool usage, and identify barriers to improve collaboration and productivity. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar fields, strong facilitation, enterprise experience, and familiarity with Human-Centered Design, governance frameworks, and Agile/Miro-like tools. The position offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, inclusive culture, with location-specific benefits described on the Global Miro benefits board.

The Advisory Services team at Miro’s Professional Services provides strategic guidance to Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting teams in adopting Miro, aligning its value with IT and business goals, conducting assessments, designing change initiatives and governance models, facilitating workshops, and developing prototypes to inspire innovation. You will lead workshops, assess team workflows, coach on agile methods, connect with stakeholders, guide change initiatives, and identify barriers to improve collaboration and measurable outcomes. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation, and familiarity with human-centered design, governance, collaboration tools, and Agile practices with Miro or similar tools. The role offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) with location-specific variations, and Miro emphasizes diversity, belonging, and a mission to empower teams to create the next big thing.

The Advisory Services team within Miro’s Professional Services provides strategic, human-centered guidance to Enterprise customers to accelerate value realization through experience design, product expertise, and workflow transformation. In this role you will help teams adopt Miro by demonstrating best practices, aligning with IT and business stakeholders, conducting assessments, guiding change initiatives, designing governance, facilitating workshops, building simple prototypes, and coaching Agile practices. You’ll lead workshops to improve collaboration, assess workflows for targeted improvements, connect Miro’s value to organizational goals, and develop prototypes to inspire innovation while driving measurable outcomes. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, or Agile, experience with enterprise teams, strong facilitation, familiarity with human-centered design and governance frameworks, knowledge of Agile methodologies and Miro or similar tools, and excellent communication with adaptability. What’s in it for you includes a global benefits package with equity and a Learning & Development stipend; Miro emphasizes belonging and inclusion across a diverse workforce, with location-specific benefits and a Recruitment Privacy Policy.

Miro’s Advisory Services within Professional Services provides strategic guidance for Enterprise plan customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role is to support adoption of Miro, align its value with IT and business goals, conduct assessments, design change initiatives, establish governance, facilitate use-case workshops, create simple prototypes, and coach on Agile practices to improve collaboration. You’ll lead workshops, assess workflows, connect Miro’s value to organizational goals, guide scalable governance, develop prototypes, and drive measurable improvements by identifying and solving barriers to teamwork. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, hands-on experience with enterprise teams, strong facilitation, familiarity with human-centered design and governance, and experience with Agile methodologies and Miro or similar tools. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and an L&D stipend, plus a diverse, inclusive culture and location-specific benefits as part of Miro’s mission to empower teams to create the next big thing.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value. In this role you’ll support teams in adopting Miro, partner with IT and business stakeholders to align Miro’s value with goals, conduct assessments, facilitate workshops, design change initiatives and governance models, and develop prototypes to inspire innovation. You’ll lead collaboration-boosting workshops, assess team workflows, guide scalable governance, coach on Agile practices, and identify barriers to teamwork to drive measurable improvements. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation and communication skills, familiarity with Human-Centered Design and Agile tools such as Miro, and adaptability. The role offers global benefits (equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend), emphasizes diversity and inclusion and belonging, and is aligned with Miro’s mission to empower teams to create the next big thing, with a recruitment privacy policy governing applicant data.

Miro’s Advisory Services team within Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value realization. In this role you’ll support teams in adopting Miro by modeling best practices, partnering with IT and business stakeholders to align value with goals, conducting assessments, and helping design change initiatives and governance models for scalable adoption. You’ll lead workshops, prototype capabilities, coach on Agile practices, streamline tool usage, improve collaboration, and identify barriers to effective teamwork to drive measurable improvement. What you’ll need: fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, familiarity with Human-Centered Design or governance, and experience with Agile and tools like Miro. What’s in it for you: equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture and location-specific benefits, with recruitment privacy as described in Miro’s policy.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. In this role you will support adoption of Miro by partnering with IT and business stakeholders to align value with goals, lead workshops, design governance models, enable change initiatives, develop simple prototypes, and coach teams on Agile practices to improve collaboration and outcomes. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years of experience in consulting, change management, Agile, or related fields, hands-on work with enterprise teams, strong facilitation and communication skills, and familiarity with Human-Centered Design, governance frameworks, and Agile methodologies and tools like Miro. The role offers a global benefits package (including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, supportive environment, with location-specific variations. About Miro: a visual workspace for distributed teams with over 100M users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, emphasizing belonging, collaboration, and an inclusive culture, along with a Recruitment Privacy Policy.

Miro’s Advisory Services team provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, product expertise, and workflow transformation to accelerate business value. The role involves helping teams adopt Miro, aligning value with IT and business goals, conducting assessments, designing change initiatives and governance, facilitating workshops, prototyping, and coaching on Agile and collaboration practices. You’ll lead high-impact workshops, assess workflows, partner with stakeholders, guide change initiatives, develop prototypes, coach Agile, and identify barriers to drive measurable improvements. Requirements include English and Portuguese fluency (Spanish a plus), 3–5 years in consulting/change management/Agile with enterprise experience, strong facilitation, a track record of tool adoption, familiarity with Human-Centered Design and governance, and excellent communication. Benefits include a global package with equity, wellbeing, an equipment allowance, and an L&D stipend, with Miro emphasizing diversity and inclusion and a recruitment privacy policy accompanying location-specific variations.

Miro's Advisory Services team provides strategic guidance for Enterprise customers, emphasizing human-centered change, experience design, and workflow transformation to accelerate business value. The role involves helping teams adopt Miro by demonstrating best practices, aligning with IT and business goals, leading workshops, designing change initiatives and governance models, developing prototypes, and integrating Agile practices to improve collaboration. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, experience with enterprise teams, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, and Agile methodologies and tools like Miro. Benefits feature equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, along with a diverse, growth-oriented team. Miro is a visual workspace for distributed teams with over 100 million users and 250,000+ companies, founded in 2011, global in scope, and committed to belonging and inclusion, with recruitment privacy policies in place.

The Professional Services team at Miro partners with Customer Success, Product, and Engineering to deliver high-impact, AI-powered solutions for Enterprise customers in the Innovation Workspace. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration for enterprise clients. Key responsibilities include redesigning Discover–Define–Deliver workflows with AI, enabling API/integration optimization, driving adoption and governance at scale, supporting Centers of Excellence, and delivering data-driven Quarterly Business Reviews to translate platform data into measurable ROI. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools or automation, strong fluency with APIs and IT ecosystems, change management at scale, and the ability to facilitate executive-level discussions, with native-level Japanese and business English; Japanese market experience is advantageous. Miro offers global benefits (including equity, wellbeing perks, equipment allowance, and a learning stipend) and a diverse, inclusive culture, with a visual workspace used by 100M+ users and 1,600+ employees across 13 hubs.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve exceptional outcomes in the Innovation Workspace using agentic AI and Miro’s platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor, operating with autonomy to guide workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI into enterprise workflows. You’ll redesign and optimize Discover–Define–Deliver workflows, guide AI-enabled ways of working, support API/integration strategies, monitor platform health, reduce tool fragmentation, and lead change management, governance, and scaling through Centers of Excellence, plus deliver data-driven QBRs. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong API/integration fluency, experience with workflow transformation and change management, proactive ownership, executive facilitation, native Japanese and business English, with Japanese market experience highly advantageous. The role offers global benefits such as equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, along with Miro’s commitment to belonging, diversity, and an inclusive culture.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by partnering with Customer Success, Product, and Engineering to deliver high-impact AI-powered solutions. The Technical Account Manager (TAM) is a strategic, customer-facing role that partners with Enterprise clients to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration, and embedding Miro’s AI into enterprise workflows. Key responsibilities include redesigning Discover–Define–Deliver workflows, driving AI-driven adoption and prompt engineering, supporting API integrations, monitoring platform health and usage to improve adoption, enabling scale through Centers of Excellence, and delivering data-driven quarterly business reviews with measurable ROI. Required qualifications include 5+ years in enterprise SaaS customer-facing roles, technical fluency with APIs and integrations, experience leading workflow transformation and change management, executive-facing facilitation skills, and native-level Japanese with business English; experience in the Japanese market is advantageous, plus a continuous learning mindset. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), and Miro emphasizes diversity, inclusion, and a mission to empower teams to create the next big thing, with a culture of collaboration and belonging.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve exceptional outcomes through the Innovation Workspace, supported by a team of strategic advisors, onboarding experts, and technical account managers powered by agentic AI. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration while embedding Miro’s AI into enterprise processes. Responsibilities include redesigning and optimizing workflows across the Discover–Define–Deliver lifecycle, guiding AI-driven ways of working (prompt engineering, automation), recommending integration strategies, and monitoring platform health to drive adoption and ROI, plus enabling scaling, governance, and change initiatives across regions and CoEs. Qualifications include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, proven ability to lead transformation at scale, data-driven decision-making, executive facilitation, autonomy, native Japanese and business English proficiency, with Japanese market experience advantageous and a continuous learning mindset. What’s in it for you: a global benefits package including equity, wellbeing, a work-from-home equipment allowance, and a learning stipend; a diverse, collaborative culture centered on belonging and innovation; location-specific benefits, and recruitment privacy policy governing applicant data.

The Professional Services team at Miro helps Enterprise customers achieve outcomes in the Innovation Workspace by partnering with Customer Success, Product, and Engineering and leveraging AI-powered capabilities on the Miro platform. The Technical Account Manager is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration to maximize business value and embed AI into enterprise processes. Key responsibilities include redesigning workflows across Discover–Define–Deliver, enabling AI-driven ways of working, integrating Miro via APIs, monitoring platform health, and leading change management and governance through Centers of Excellence and quarterly business reviews. Requirements include 5+ years in enterprise customer-facing roles, experience with AI tools or automation (preferred), strong API/integration fluency, ability to lead large-scale adoption and change, exec-level facilitation, and native Japanese with business English proficiency, plus a proactive, independent work style. Benefits include equity, wellbeing support, a WFH equipment allowance, an Learning & Development stipend, and a culture that emphasizes diversity and belonging, with recruitment privacy policies applying.

The Professional Services organization at Miro partners with Enterprise customers to achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) role serves as a trusted technical advisor guiding workflow transformation, AI-driven adoption, and long-term platform integration. TAMs redesign and optimize workflows across the Discover–Define–Deliver lifecycle, guide AI-enabled ways of working (including prompt engineering and automation opportunities), and recommend integration strategies to drive efficiency and business impact, while also supporting technology optimization via APIs and integrations and monitoring platform health. They lead change management and scaling by equipping internal champions, supporting Centers of Excellence, governing deployment models, and delivering data-driven quarterly business reviews in partnership with Customer Success to translate platform data into measurable ROI and continuous improvement. Required qualifications include 5+ years in enterprise SaaS-facing roles, hands-on experience with AI tools or automation, strong fluency with APIs and IT ecosystems, ability to lead transformation at scale, data-driven decision making, executive facilitation, independent work, native-level Japanese and business-level English, with Japanese market experience highly advantageous. The role offers global benefits (equity, wellbeing, equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, and a mission to empower teams to create the next big thing, underpinned by recruitment privacy policies.

The Professional Services team at Miro partners with Enterprise customers and cross-functional teams to deliver high-impact AI-enabled solutions in the Innovation Workspace, and the Technical Account Manager (TAM) role is a highly strategic, autonomous, customer-facing position guiding workflow transformation and long-term platform integration. In this role you will redesign Discover–Define–Deliver workflows, drive AI-driven adoption (including prompt engineering and automation), and propose integration strategies to improve alignment, efficiency, and business impact, while shaping how Miro’s AI is embedded into enterprise processes. You will also handle Technology Optimization—integrating Miro with customer ecosystems via APIs and integrations, monitoring platform health and usage, reducing tool fragmentation, and partnering with internal teams to scale adoption and governance through Centers of Excellence and change initiatives. You’ll need 5+ years in enterprise-focused roles, strong technical fluency with APIs and IT ecosystems, experience in workflow transformation and change management, data-driven decision-making, executive-level facilitation, and native-level Japanese with business English; Japanese market experience is advantageous and a continuous learning mindset is essential. The role offers global benefits including equity, wellbeing support, work-from-home equipment allowance, and a development stipend, within Miro’s diverse, inclusive culture that aims to empower teams to create the next big thing; Miro serves over 100M users and 250,000 companies, with 1,600+ employees across 13 hubs, and emphasizes belonging and collaboration, plus information about recruitment privacy.

The Professional Services team at Miro partners with Customer Success, Product, and Engineering to help enterprise customers achieve outcomes in the Innovation Workspace, powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration across Discover–Define–Deliver with end-to-end ownership. You’ll redesign and optimize customer workflows, drive AI adoption (including prompt engineering and automation), recommend integration strategies, and ensure seamless ecosystem integrations while monitoring health and reducing tool fragmentation. You’ll lead change management at scale, enable Centers of Excellence, deliver quarterly business reviews with data-driven ROI, and collaborate with Success Managers to translate platform data into actionable outcomes; requirements include 5+ years in enterprise SaaS, API/integration fluency, exec-level facilitation, native Japanese and business English, with Japanese market experience as a plus. Miro offers a global benefits package, a diverse and collaborative culture that emphasizes inclusion and belonging, and location-specific benefits, details of which are available on the benefits board.

The Professional Services team at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve outcomes with the Innovation Workspace, including strategic advisors, onboarding experts, and technical account managers who enable AI-powered collaboration on Miro’s platform. The Technical Account Manager (TAM) role is a highly strategic, customer-facing position to guide workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI capabilities into enterprise processes from discovery to delivery. You’ll redesign Discover–Define–Deliver workflows, guide AI-enabled ways of working, advise on integration strategies, optimize platform health and adoption, and lead change management and Centers of Excellence to scale deployment and governance. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong technical fluency with APIs/integrations, experience in workflow transformation and data-driven decision making, ability to facilitate executive discussions, a proactive independent mindset, native Japanese and business-level English, and preferred experience with AI tools/prompt engineering. What’s in it for you includes global benefits like equity, wellbeing, WFH stipend, and Learning & Development stipend, a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, along with a Recruitment Privacy Policy note.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to deliver AI-powered, high-impact solutions for Enterprise customers through the Innovation Workspace, supported by a global team of strategic advisors, onboarding experts, and technical account managers. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI into enterprise workflows from discovery to delivery. Responsibilities include workflow optimization across Discover–Define–Deliver, advising on AI-enabled ways of working, API/integration strategies, monitoring platform health, reducing tool fragmentation, enabling Centers of Excellence, and leading governance and change management to scale adoption and drive measurable ROI. Requirements include 5+ years in enterprise SaaS consulting or customer-facing roles, hands-on AI/tools experience, strong fluency with APIs and enterprise IT ecosystems, experience leading transformation at scale and executive-level workshops, data-driven decision-making, independent work style, native-level Japanese with business English, and advantageous experience in the Japanese market. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, plus a diverse, inclusive team and opportunities to grow at Miro, with location-specific benefits and a Recruitment Privacy Policy.