Zendesk QA is hiring to develop cutting-edge AI features for customer service, embedding in a cross-functional team of scientists, engineers, and product managers to automate repetitive work and improve customer operations. The role is based in Tallinn, Estonia, and responsibilities include designing, developing, and deploying ML models and generative AI features, prototyping new capabilities, staying current with ML advances, and collaborating with product and UX teams. Candidates should be proficient in Python, have a solid foundation in statistics and predictive modeling, and have experience building production-ready ML models, with experience with LLMs a plus. Preferred qualifications include an MSc or PhD in a technical field, strong communication skills, independence and time management, and the tech stack includes Python, AWS, Pandas, spaCy, TensorFlow, PyTorch, LLMs (OpenAI, PaLM2, Llama), PostgreSQL, REST, microservices, and Datadog. Zendesk offers autonomy and research freedom, robust data engineering infrastructure, hybrid work with in-person collaboration at offices, and a commitment to equal opportunity and inclusivity, including AI-driven screening practices as per policy.
