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The job description outlines the role of a Zendesk Identity Access Management (IAM) Engineer, who is responsible for managing and securing access to the organization's resources and sensitive information. Daily tasks include overseeing identity management tools, administering IAM-related SaaS applications, and gathering requirements for the Okta Identity platform. Candidates should have 1-3 years of IT Operations experience, familiarity with Okta, and knowledge of identity management policies and cloud access services. Strong communication skills and the ability to make quick decisions are essential, along with a passion for continuous learning. The position is hybrid, requiring presence in the Mexico City area, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job description outlines the role of a Renewals Specialist at Zendesk, requiring 0-2 years of experience and based in Mexico City or Mexico State. The primary responsibilities include tracking contract renewals, communicating with customers, generating quotes, and coordinating with internal teams to ensure customer satisfaction and retention. Ideal candidates should possess strong attention to detail, communication skills, and a customer-first mindset, with familiarity in CRM tools like Salesforce being advantageous. Core competencies sought include business knowledge, relationship management, analytical skills, and negotiation. Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical and competitive aspects to drive customer engagement and satisfaction. This position requires a blend of sales acumen and technical expertise, particularly in presenting software solutions to client executives. Candidates should possess 5-8 years of related experience, with at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Key qualifications include knowledge of web technologies, problem-solving abilities, bilingual proficiency in Spanish and English, and a bachelor's degree. Additionally, desirable skills include experience with enterprise software solutions, proficiency in Portuguese, and familiarity with customer service software and related technologies.

The Agile Delivery Manager will facilitate strategic planning and coordination within the CIO organization, linking delivery teams to business value streams for improved Agile planning and visibility. This role involves leading quarterly planning, tracking delivery performance, and identifying risks and blockers without owning execution. The ideal candidate should have significant experience in Agile operations, strong facilitation skills, and a comprehensive understanding of Agile frameworks, with proficiency in tools like Jira and Confluence. Key responsibilities include coordinating cross-team milestones, managing dependencies, and producing reports on initiative health and status. The position requires the candidate to be located in Mexico City or surrounding regions and follows a hybrid work model, blending in-office and remote work.

Zendesk is seeking an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution through data-driven decision-making. The ideal candidate should possess strong analytical, strategic thinking, and communication skills, with a focus on leveraging data to influence company growth in the AI era. Responsibilities include partnering with stakeholders to evaluate strategy health, generating insights, developing SQL queries for data analysis, and communicating findings effectively to various audiences. Basic qualifications include a relevant degree, over eight years of experience in business strategy or operations, and proficiency in analytical tools and techniques. Preferred qualifications involve familiarity with AI and customer experience domains, as well as experience in data visualization and cloud-based technologies, while the position requires presence in Mexico City or the State of Mexico for part of the week.

Zendesk is seeking a Senior Associate for its Pricing and Packaging Team to lead pricing projects and develop monetization strategies. Reporting directly to the Senior Director and collaborating with various stakeholders, this role will focus on implementing innovative pricing models and tools, enhancing operational efficiency, and supporting sales teams. The ideal candidate should possess strong problem-solving skills, a collaborative mindset, and the ability to analyze both qualitative and quantitative data effectively. Required qualifications include a Bachelor’s degree in a quantitative field and a minimum of two years of experience in pricing strategy or sales operations, preferably in the SaaS industry. The position is based in Mexico City (CDMX) and offers a hybrid work model that includes both in-office and remote work.

The Senior Services Consultant at Zendesk will lead the technical delivery process for customers, focusing on implementing solutions aligned with their business goals. Key responsibilities include providing technical expertise on Zendesk for Contact Center, designing solutions, configuring services in AWS accounts, collaborating with cross-functional teams, and conducting client training sessions. Candidates should have over three years of customer-facing experience, specifically with Amazon Connect and cloud-based solutions, along with strong programming skills in AWS technologies. Zendesk promotes a hybrid work environment, allowing flexibility while requiring some on-site presence in their Mexico City office. The company emphasizes a culture of diversity, inclusion, and work-life balance, while offering competitive pay and benefits.

The job position for a Senior Technical Architect at Zendesk involves creating tailored technical solutions that meet specific customer business needs, primarily using Zendesk functionalities. Key responsibilities include understanding customer requirements, leading technical project deliveries, implementing contact center solutions, and collaborating closely with the Zendesk Professional Services team. Candidates should have at least three years of experience in consulting services or programming, with a strong background in Amazon Connect and cloud-based solution deployment, alongside excellent communication and project management skills. The role offers a hybrid work environment with flexible hours and requires the employee to be located in Mexico City or Mexico State. Zendesk is dedicated to diversity, inclusion, and providing a supportive workplace culture while maintaining strong community involvement.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes using advanced AI solutions. This role interacts with various levels of customer organizations, ensuring that clients realize value from their investment in Zendesk's services. Responsibilities include driving AI adoption, managing customer health, fostering strong relationships, and collaborating with internal teams to enhance customer success. Candidates should possess a minimum of three years in customer success roles, with experience in enterprise technology or SaaS preferred, and strong skills in explaining AI business value to various stakeholders. The position is based in Mexico City and involves a hybrid work model, merging in-office collaboration with remote work flexibility.

Zendesk is hiring a Product Manager for the Employee Services Technology & Operations department, specifically focusing on enhancing the Employee Services experience through Zendesk's platform. The ideal candidate will have extensive experience with Zendesk, a strong background in product management, and the ability to work collaboratively with HR, IT, and other departments to streamline processes and improve employee satisfaction. Responsibilities include overseeing the vision and implementation of support workflows, optimizing ticketing systems, using analytics to track performance metrics, and ensuring smooth integrations with other tools. Candidates should possess excellent stakeholder management skills, analytical capabilities, and a passion for creating an intuitive employee service experience. Zendesk is committed to diversity, equity, and inclusion in the workplace and encourages applicants from various backgrounds.

Zendesk is looking to hire a Product Led Growth Sales Specialist to enhance customer engagement and streamline the sales process. The role involves managing inbound inquiries and providing exceptional sales support primarily through chat and email, while also utilizing phone calls as needed. Candidates should have prior sales experience, a passion for Zendesk technology, and strong organizational skills, with an emphasis on achieving targets in a fast-paced environment. Zendesk promotes a supportive work culture that emphasizes work-life balance, diversity, and community engagement, and operates with a hybrid work model requiring in-office attendance part of the week. The position is specifically for individuals located in Mexico City or Mexico State, and Zendesk is committed to fostering an inclusive workplace.

Zendesk is seeking a GTM Onboarding Coordinator to assist with the logistics of onboarding programs within the Global Go To Market Academy. The role involves coordinating events, managing schedules, and ensuring the smooth execution of training activities while maintaining communication with employees about available training options. Candidates should have at least one year of experience in a professional environment, strong organizational skills, and proficiency in tools like Google Suite and project management software. The position requires the individual to be located in Mexico City or Mexico State, with a hybrid work model allowing some remote work. Zendesk promotes diversity and inclusion in the workplace and provides equal employment opportunities.

The Lead Continuous Improvement Analyst at Zendesk will drive transformation efforts to enhance operations and core business processes, focusing on improving the customer experience. Responsibilities include leading continuous improvement activities, coordinating business goals related to operational excellence, and training team members in improvement practices. Candidates should have over five years of experience in process mapping, project management, and should be familiar with tools such as Google Suite and project management software. The position is based in Mexico City or the State of Mexico and offers a hybrid work model that combines onsite and remote work. Zendesk promotes an inclusive work environment and is an equal opportunity employer, committed to diversity, equity, and inclusion.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

The job opening is for a specialist in the Digital Programs and Customer Success team at Zendesk, focused on creating engaging digital content and interactive sessions to enhance customer adoption and satisfaction. Key responsibilities include developing webinars, video tutorials, and virtual training, collaborating with other teams, and leveraging feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and proficiency with digital tools. The position is hybrid, requiring physical presence in an office in Mexico City or State of Mexico for part of the week. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

The Customer Success Manager role at Zendesk involves engaging with a diverse range of customers, providing personalized support and facilitating group events to ensure customer satisfaction and long-term success. Responsibilities include collaborating with various teams, utilizing data to inform strategies, and delivering product demonstrations and consultations. Ideal candidates should have over three years of experience in Customer Success, strong communication skills in both English and Spanish, and the ability to adapt to evolving challenges. The position requires a physical presence in Mexico City for part of the week, emphasizing a hybrid work model that balances onsite collaboration with remote work. Zendesk values diversity and inclusion in the workplace and encourages applicants from various backgrounds to apply.

Zendesk is seeking a Principal, Business Transformation to join their Strategy & Transformation Team, focusing on executing corporate strategy through high-priority, cross-functional initiatives. This role involves collaborating with senior leaders and external stakeholders to align program goals, ensuring effective communication and execution of strategic initiatives. The responsibilities include managing complex programs, driving key activities, providing data-driven guidance, and leading change management strategies to facilitate organizational adjustments. Candidates should have extensive experience in relevant fields, demonstrated success in managing large-scale projects, and strong communication abilities. The position requires working from the Mexico City office at least one day a week, with a hybrid work model available.

Zendesk is looking for a Senior Data Analyst focused on growth analytics to analyze customer behavior data and provide insights to enhance customer acquisition. The ideal candidate is a collaborative team player with over five years of experience in data analytics or a related field, who can effectively communicate findings to senior stakeholders. Key responsibilities include collaborating with cross-functional teams, improving customer signup and buying experiences, designing insightful dashboards, and conducting rigorous data analysis. Required skills include proficiency in SQL, familiarity with BI tools, and experience in A/B testing and statistical analysis. The position is based in Mexico City or the State of Mexico and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The role is for a Technical Architect within Zendesk's Managed Services team, which supports customers in optimizing their use of Zendesk products. Responsibilities include understanding customer requirements, collaborating with subject matter experts, and designing technical solutions for customer workflows. Applicants should have a Bachelor’s degree or equivalent experience, as well as 1-2+ years in consulting or programming, with skills in languages such as Ruby and Python. Strong analytical and communication skills are essential, along with experience with RESTful APIs and SaaS applications. The position is based in Mexico City or Mexico State, offering a hybrid work environment that encourages both in-office collaboration and remote flexibility.

Zendesk is seeking motivated Digital Inside Sales Specialists who can thrive in a high-velocity sales environment and provide excellent customer experiences. The role involves becoming a product expert, engaging with new and existing customers through various channels, and helping them make informed purchasing decisions. Ideal candidates should have a track record of achieving sales targets, possess software/SaaS experience, and have excellent communication skills in English and Spanish. The position requires a hybrid work schedule, with some in-office presence necessary in Mexico City or Mexico State. Zendesk values diversity and inclusion and is committed to providing reasonable accommodations for applicants with disabilities.

The job description outlines the critical role of a Service Consultant at Zendesk, focusing on customer onboarding as a pivotal moment in the customer lifecycle. The consultant is responsible for guiding clients through the onboarding process, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying project objectives, designing AI agent solutions, and ensuring quality assurance throughout the onboarding journey. Candidates should have experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems. Zendesk promotes a flexible, inclusive work culture with a hybrid work model and emphasizes the importance of diversity in its workforce.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a motivated Digital Sales Representative who excels in a fast-paced sales environment and provides excellent customer experiences. This role involves responding to inbound leads, understanding customer needs, and becoming a product expert to help drive online business conversions. Ideal candidates should have a proven sales track record, preferably with software/SaaS experience, and be fluent in both French and English. The position requires working in-person four days a week at a Zendesk office in Mexico City or the surrounding area, with some flexibility for remote work. Zendesk emphasizes diversity and inclusion and will make reasonable accommodations for applicants with disabilities.

Zendesk is seeking a collaborative and motivated individual to join its Technology Alliances team, focusing on managing partnerships within the LATAM region. The ideal candidate will have over six years of experience in partnership management, particularly in the technology sector, and possess strong emotional intelligence and attention to detail. Key responsibilities include recruiting and managing regional technology partnerships, leading go-to-market initiatives, and serving as a liaison for internal and external stakeholders. Additionally, the role involves supporting fellow Technology Partner Managers and enhancing the developer ecosystem by promoting Zendesk's platform and assisting with partner integrations. Zendesk emphasizes a supportive and inclusive work culture, offering flexibility, competitive benefits, and a commitment to diversity and community engagement.

Zendesk is seeking an Enterprise Account Executive to enhance their B2B sales in the SaaS sector, emphasizing the importance of building customer relationships and driving growth. The role involves acquiring new enterprise customers, managing existing accounts, and developing strategies for market penetration. Candidates should possess significant experience in cloud/software B2B sales, particularly navigating complex sales cycles and exceeding sales targets. Additionally, a strong understanding of Zendesk products and the ability to create territory plans is essential. Zendesk promotes a flexible work environment and values diversity and inclusion in their hiring practices, requiring candidates to be located in Mexico City or the State of Mexico.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is responsible for advising and leading technical strategies for the company's most complex enterprise clients. This role emphasizes designing and implementing customer experience strategies that produce measurable business outcomes and innovations. Key responsibilities include developing technical roadmaps, leading operational reviews, and serving as an advocate for clients’ needs within product teams. The position requires extensive technical experience, particularly in SaaS environments, as well as strong leadership, communication skills, and a proven ability to foster relationships with stakeholders. Additionally, the role offers opportunities for professional growth and contributions to the broader TAM organization, while requiring physical presence in Mexico City or Mexico State for part of the week.

The PMO Analyst/Engagement Manager role at Zendesk involves overseeing a portfolio of consultant-led customer projects with a target of 80% billable utilization within three months. Responsibilities include managing customer relationships, ensuring project data hygiene in Certinia, and collaborating with internal teams to define project scope and deliver on time and within budget. The position requires proficiency in project management tools, experience in managing customer-facing projects, and knowledge of methodologies like Agile and Waterfall. Candidates should hold a relevant degree and possess strong interpersonal, communication, and problem-solving skills, as well as a commitment to customer satisfaction. The role is hybrid, necessitating presence in the office part of the week, and candidates must be based in Mexico City or nearby areas.

Zendesk, recognized as one of the Best Places to Work in 2022 by Glassdoor, is looking for a high-performing Commercial Account Executive to drive sales and manage opportunities within a designated territory. The role involves exceeding revenue goals, building a robust pipeline of new business, and establishing relationships with prospects and accounts while demonstrating product value through presentations and demos. Candidates should possess over four years of software selling experience, preferably in SaaS, and have a successful track record selling to mid-market companies. This hybrid position offers a combination of onsite collaboration and remote work flexibility, with a strong emphasis on company culture, diversity, and employee well-being. Successful applicants must be located in Mexico City or the State of Mexico and are encouraged to maintain work-life balance, enabled by the company's supportive work environment and community engagement initiatives.

Zendesk's Global Marketing Operations team is looking for a CDP Contact Strategist to enhance their data management practices. This role involves creating and maintaining customer segments, ensuring reliable data integrations, and working with marketing teams to implement personalized campaigns. The ideal candidate will have a strong technical background, experience with Adobe Real-Time CDP, and skills in data integration and governance. Key responsibilities include defining profiles, translating business needs into technical requirements, and ensuring compliance with data privacy laws. The position is based in Mexico City or the State of Mexico and offers a hybrid work model that encourages connection and collaboration.

Zendesk is seeking a Business Systems Analyst with a strong Salesforce background to manage key projects from discovery to implementation, collaborating closely with Go-To-Market Operations and Professional Services teams. The role involves requirements gathering, solution design, and deployment of major Salesforce projects, as well as integrating third-party applications. Applicants should have 2-4 years of Salesforce experience, a Salesforce Administrator Certification (ADM 201), and a proven track record of implementing SaaS solutions. Ideally, candidates will have additional certifications such as Salesforce Advanced Administrator or experience with billing systems like Zuora. This hybrid position is intended for candidates located in Mexico City or the State of Mexico, combining onsite collaboration with remote work flexibility.

Zendesk's Data Governance Office is looking for an experienced data governance professional to develop and implement modern governance principles, policies, and tools within a SaaS ecosystem. The role involves supporting the implementation of data governance frameworks, conducting training for data owners, and integrating governance controls across various business functions. Key responsibilities include managing the maintenance of data policies, advancing data quality frameworks, and facilitating communication among governance forums. Candidates should have over three years of experience in large-scale data governance, a familiarity with data regulations, and a background in SaaS systems. The position requires employees to work from specified locations in Mexico City or surrounding areas in a hybrid work model.

Zendesk is looking for a skilled and proactive BI professional to join their Enterprise Business Intelligence & Reporting team. The candidate will be responsible for supporting enterprise dashboards, translating business needs into BI solutions, and mentoring other analysts while fostering a scalable self-service environment using tools like Tableau, Looker, and Snowflake. Essential duties include data analysis, development of user learning materials, collaboration with internal teams, and ensuring the adoption of BI best practices. The ideal candidate will have over five years of experience in BI roles, proficiency in analytics programming languages, and a knack for problem-solving and communication. This position requires a commitment to building a strong BI culture within a hybrid work environment based in Mexico City or the State of Mexico.

The Scaled Customer Success Associate Program at Zendesk offers recent graduates the chance to establish a foundation in customer success while developing technical skills related to Zendesk's solutions, including AI tools. Participants will undergo structured onboarding, engage in hands-on customer sessions, and collaborate with various teams to help customers realize the full potential of Zendesk's offerings. The program emphasizes mentorship, global collaboration, and the development of both technical and interpersonal skills. Ideal candidates should have a relevant degree, strong communication abilities, and a proactive mindset, along with a willingness to learn and adapt in a dynamic environment. Zendesk promotes a flexible hybrid work model and is committed to fostering diversity and inclusion within its workforce.

Zendesk is looking for a Global Campaign Marketing Manager to enhance demand campaigns focused on Employee Services, particularly targeting HR and IT buyer personas. The candidate should have a B2B SaaS marketing background and experience in developing content strategies and campaigns across different buyer journey stages. Key responsibilities include campaign development, cross-team collaboration, building global partnerships, and performance measurement and optimization. The role requires strong communication, organizational, and problem-solving skills, with a focus on creativity and data-driven analysis. This position operates primarily remotely, with some in-person collaboration required in Mexico City or Mexico State.

Zendesk is seeking an Accounting Revenue Lead who thrives on complexity and financial accuracy, passionate about detailing transaction connections and processes. The role involves managing monthly accounts receivable reserve calculations, ensuring compliance with accounting standards, and conducting financial analysis. Ideal candidates will have strong attention to detail, problem-solving skills, and the ability to create insightful reports while functioning well in a dynamic environment. Preferred qualifications include a CPA or similar certification, a bachelor’s degree in Accounting or Finance, and 5 to 7 years of relevant experience, ideally with NetSuite accounting software. Zendesk promotes a flexible hybrid working environment in Mexico City and is committed to diversity and inclusion, ensuring a supportive workplace for all employees.