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Zendesk is looking for a Director of Software Engineering to lead their Workforce Management (WFM) engineering team in Poland and Serbia, managing around 60 engineers and engineering managers. The role involves driving the strategy and development of the WFM platform while collaborating with product leadership to align technical capabilities with business objectives. Key responsibilities include scaling and nurturing high-performing teams, promoting engineering excellence, and shaping architectural directions. Candidates should have over 12 years of software engineering experience, with at least 5 years in leadership roles, strong technical depth, and the ability to manage multi-site organizations. Zendesk offers a supportive culture with opportunities for growth, flexible work arrangements, and a commitment to diversity and inclusion.

Zendesk is seeking a Senior Staff Software Engineer to lead a new Change Management team focused on developing a next-generation IT Service Management platform. This role involves designing scalable and automated workflows, enhancing service delivery, and ensuring IT process reliability and compliance. Candidates should have extensive experience in backend or full-stack software engineering, particularly with Ruby on Rails and enterprise-scale workflows, as well as leadership skills to mentor team members. The position offers the chance to collaborate with cross-functional teams, contribute to technical strategies, and maintain high engineering standards. Zendesk promotes a hybrid work culture with strong opportunities for professional development and a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Analyst in Product Analytics to analyze customer data, uncover insights to enhance product adoption, and improve customer retention. The role involves working with various teams to provide detailed analyses that support strategic decisions and understanding customer behavior. Candidates should have a background in a quantitative field, experience in data analytics, and proficiency in SQL, with knowledge of data visualization tools being a plus. The position offers a hybrid work model, requiring some in-office presence, along with a salary range of zł146,000.00 to zł220,000.00 in Poland, depending on qualifications. Zendesk promotes a diverse and inclusive workplace and offers accommodations for individuals with disabilities during the hiring process.

Zendesk is looking for a Staff Data Engineer to join their Data Platform team, which aims to leverage cloud technologies like AWS and Snowflake to enhance customer interaction analytics for over 170,000 global businesses. The role involves building essential components of the foundation data services platform, including advanced reporting and analytics, with a focus on delivering quality software on schedule. Responsibilities include writing and testing production code, resolving production issues, improving data pipelines, and collaborating with team members to tackle technical challenges. Candidates should have at least four years of software development and data engineering experience, proficiency in programming languages such as Java and Python, and experience with cloud technologies and data modeling. The position offers a hybrid work model with flexibility, and Zendesk promotes diversity and inclusion in the workplace.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to design and implement advanced threat prevention infrastructure in their cloud-based SaaS environment. The role involves developing solutions using various programming languages, integrating security tools, and collaborating with other teams to enhance cybersecurity practices. Candidates should have a collaborative approach, strong problem-solving abilities, and at least five years of experience in security and cloud infrastructure development. Preference will be given to those with relevant cloud and security certifications, as well as experience with machine learning and AI solutions. The position offers a hybrid work model and competitive compensation, with an emphasis on diversity, equity, and inclusion in the workplace.

Zendesk is developing a new IT Asset Management (ITAM) product to help companies track and manage their IT assets efficiently. They are seeking a frontend-leaning Software Engineer to join the ITAM Integrations sub-team, responsible for building connections with third-party systems and creating user-friendly UI for asset management workflows. The role involves working collaboratively with backend engineers and product designers to enhance user experience and involve clean, maintainable code development in JavaScript/TypeScript and React. Candidates should have 2–4 years of experience in software engineering, proficiency in modern frontend frameworks, and a strong understanding of frontend-backend communication. Additionally, Zendesk promotes a hybrid work culture and emphasizes diversity, equity, and inclusion in their hiring practices.

Zendesk is expanding its IT Asset Management (ITAM) solutions as part of its Employee Service offerings, focusing on automation and intelligent workflows to improve asset tracking and management. They are seeking a Staff Software Engineer to lead the development of scalable and secure backend systems, integrate ITAM with existing services, and enhance observability and compliance. The role requires experience in high-performance software development, particularly with Ruby on Rails, GraphQL, and REST APIs, while also emphasizing collaboration across teams. Additionally, candidates should have a strong understanding of event-driven architectures and multi-tenant SaaS environments. Zendesk offers a hybrid work model, competitive salary, and values diversity and inclusion within its workplace culture.

Zendesk is launching a new IT Asset Management (ITAM) platform aimed at enhancing enterprise-scale asset tracking, lifecycle automation, and compliance workflows. The company is seeking a Senior Software Engineer to help develop and scale the ITAM Integrations platform, responsible for connecting external IT asset management systems with Zendesk's ITAM. This role involves designing integration workflows, building data ingestion pipelines, and optimizing APIs for seamless data exchange. The ideal candidate should have over five years of experience in software engineering, particularly in integration platforms, with strong backend development skills, preferably in Ruby on Rails. Zendesk offers a hybrid work culture, competitive salary range, and opportunities for professional growth while emphasizing diversity and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Tech Talent Acquisition Partner to lead recruitment initiatives for the EMEA region, focusing on attracting top tech talent. The role involves managing the complete recruitment cycle, collaborating with Product & Engineering teams, and enhancing the candidate experience. Candidates should have over three years of experience in tech recruitment, strong stakeholder management skills, and a passion for diversity hiring. The position offers flexibility with a hybrid work environment and includes benefits such as medical insurance and professional development funds. Zendesk promotes global diversity and inclusion, ensuring equal opportunities for all candidates.

Zendesk is looking for a Staff Backend Engineer with Ruby expertise to join their full-stack team in Krakow, who will be responsible for enhancing their core ticketing system used by customer support agents. The ideal candidate should have over eight years of professional experience in software development, focusing on resilient production solutions, and at least four years of experience with Ruby on Rails or React. The role involves collaborating with various teams to deliver high-quality features, while also addressing user issues and maintaining system stability. Candidates should possess strong leadership abilities to mentor fellow engineers and drive projects to completion autonomously. Zendesk promotes a flexible, hybrid working environment with opportunities for professional growth and a focus on collaboration and innovation.

Zendesk is seeking a Director of Product Design to oversee design for its Omnichannel Contact Center and Workforce Management products. The role involves leading a team to create customer-centric designs while fostering an inclusive culture and providing both strategic and day-to-day support. The director will collaborate with cross-functional teams and influence product strategy to enhance customer experiences and ensure scalable solutions. Key responsibilities include developing design strategies, nurturing team development, driving innovation and measuring impact, and promoting collaboration across departments. The position necessitates strong leadership experience, strategic thinking, and a commitment to inclusive design practices, with a competitive salary range and flexible hybrid work arrangements.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The role involves building and managing a high-performance proxy tier and a global CDN platform, collaborating within a dedicated team, and utilizing a modern tech stack including AWS and Kubernetes. Candidates should have over five years of experience in DevOps, expertise in edge-related technologies, and proficiency with tools like Docker and Cloudflare. Preferred competencies include experience in SaaS environments, strong problem-solving skills, and familiarity with observability tools. The position offers a hybrid work schedule, a competitive salary range in Poland, and emphasizes Zendesk's commitment to diversity and inclusivity in the workplace.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing systems used globally by customer support agents. The ideal candidate will collaborate with cross-functional teams to deliver high-quality, enterprise-grade software while addressing user issues and security vulnerabilities. Applicants should have over four years of experience in software development, particularly with Ruby/RoR, React, and scalable system design principles, and demonstrate a pragmatic approach to engineering. Zendesk promotes a collaborative work culture that values flexibility, innovation, and employee growth, offering competitive salary and benefits. This hybrid role requires attendance at the Krakow office part of the week, aligning with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków to support data-informed decision-making within the product organization. The role involves collaborating with Product Managers, development teams, and other cross-functional partners to enhance strategic roadmap planning and improve communication of product decisions. Key responsibilities include managing customer feedback, supporting product lifecycle processes, tracking feedback for roadmap decisions, and contributing to efficient internal documentation. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. Zendesk promotes a hybrid work model that allows flexibility while fostering collaboration and learning within the team.

Zendesk is seeking a Staff Software Engineer for its Cracow office to join a high-performing team focused on enhancing the global email platform, a crucial element of their customer support infrastructure. The engineer will play a key role in reimagining and modernizing the inbound email architecture of Zendesk Support while developing scalable services in Ruby on Rails and engaging in some front-end work with React/JavaScript. Responsibilities include architectural decision-making, collaboration with cross-functional teams, and participation in operational excellence practices. Required qualifications include significant experience with Ruby on Rails, knowledge of JavaScript and React, and familiarity with modern DevOps practices. The position offers opportunities for professional growth, a dynamic work culture, and a flexible hybrid working arrangement, with a salary range based on experience.

Zendesk is seeking an Engineering Manager for its Contact Center product development team, who will bring strong leadership skills and experience in team growth. The role involves guiding diverse engineering teams, providing mentorship, and ensuring high-quality software delivery that meets customer needs. Key responsibilities include fostering an inclusive work environment, identifying and resolving issues, and collaborating with product partners to set priorities. Candidates should have experience in people management, agile practices, and a dedication to delivering quality software. The position offers a hybrid work environment, and compensation will be based on experience, with a salary range specified for Poland.

Zendesk is seeking a dedicated software engineer for its Contact Center team, looking to enhance the functionality and integrations of its Voice products. The role emphasizes collaboration, technical mentorship, and the adoption of best engineering practices while focusing on real-time application robustness and scalability. Candidates should have extensive experience in distributed systems, proficiency in Ruby/Rails and JavaScript (React), and familiarity with AWS and event-driven architectures. The position entails not only hands-on coding and debugging but also defining technical standards and guiding less-experienced engineers. Additionally, Zendesk promotes a flexible hybrid work environment and is committed to diversity and inclusion in its hiring practices.

Zendesk is looking for an experienced Product Manager to join its Contact Center Product Team, focusing on the development of AI-powered products. The role involves overseeing product strategy, collaborating with cross-functional teams, and delivering user-centric solutions to enhance customer interactions. Ideal candidates should possess over five years of technical product management experience, strong analytical skills, and the ability to lead and inspire teams. Responsibilities include defining the product vision, managing the Agile development process, and ensuring successful delivery of product features. The position also offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The Project Manager/Senior Engagement Manager is a pivotal role at Zendesk, responsible for leading a complex portfolio of global consultant-led projects while ensuring high billable utilization and customer satisfaction. The position requires strategic collaboration with various stakeholders to optimize project delivery and financial outcomes, while nurturing executive relationships with key clients. Responsibilities include overseeing project quality, managing risks and budget adherence, and driving improvements in project management practices across regions. Candidates should possess significant experience in managing complex projects, strong financial management skills, and the ability to effectively communicate with senior stakeholders. The compensation for this role ranges from zł128,000 to zł192,000 annually, with a hybrid working model promoting flexibility and collaboration.

Zendesk is a software company focused on enhancing customer relationships, utilized by over 125,000 organizations globally. They are seeking a Revenue Operations Analyst for their EMEA region to support Sales operations, particularly in commerce to cash processes. This role, based in Krakow, Poland, requires strong time management and communication skills to ensure compliance and alignment with corporate strategies. Key responsibilities include advising the sales team on contracts, reviewing agreements for finance compliance, and driving process improvements. Zendesk promotes a supportive work environment with hybrid working options, emphasizing work-life balance and diversity within the workplace.

Zendesk is seeking a Senior Staff Software Engineer for their Engineering & Integration Shared Services team, focusing on developing RESTful APIs, middleware, and microservices architectures. The ideal candidate should have extensive experience in backend development, particularly with microservices, and be proficient in programming languages such as Java, with knowledge of Go, Ruby, or others being beneficial. Responsibilities include leading global initiatives, influencing architectural decisions, and mentoring team members while ensuring high standards in code quality and performance. The position offers a base salary range in Poland between zł341,000.00 and zł511,000.00 with potential bonuses and benefits and emphasizes a hybrid work model combining onsite and remote work. Zendesk promotes diversity and inclusion and ensures equal opportunity in hiring practices.

Zendesk is seeking a DevOps engineer for its Contact Center team, particularly focusing on enhancing Voice products, which require robust and scalable real-time application management. The role emphasizes collaboration, agile processes, and high-quality software delivery, with responsibilities including building scalable infrastructure on AWS, improving CI/CD pipelines, and contributing to security initiatives. Candidates should have 2-4 years of DevOps experience, proficiency in AWS, and familiarity with Ruby or Go, alongside strong problem-solving and communication skills. The position offers a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk promotes a diverse and inclusive workplace and offers competitive salaries and benefits, commensurate with experience.