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Zendesk is looking for a Senior Data Engineer to join its Data Platform team, which focuses on creating a globally distributed system using advanced cloud technologies like AWS and Snowflake. The role involves building foundation data services for analytics and reporting, working closely with team members on software projects, and enhancing data pipelines. Candidates should have over four years of software development experience, particularly in building scalable data platforms, with specific skills in Snowflake, programming languages, and cloud technologies. Additional qualifications include familiarity with ETL processes and open-source technologies like Spark and Airflow. The position offers a hybrid work model, a competitive salary range in Poland, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

The Renewals Manager position at Zendesk, based in Krakow or Lisbon, focuses on helping customers align their subscriptions with their service needs while ensuring account health and maximizing subscription value. The role involves collaboration with Customer Success and Sales teams, leading negotiations during renewals, qualifying expansion opportunities, and addressing risks of customer churn. Success metrics include achieving an 87% Gross Renewal Rate (GRR) and meeting quarterly and annual goals. Candidates should have over three years of experience in account management, proficiency in German and English, and strong interpersonal skills, among other qualifications. This position offers a hybrid work model with a competitive salary range of zł193,000.00 to zł289,000.00, alongside potential bonuses and benefits.

Zendesk is seeking a Frontend Web Engineer to join their team, focusing on developing their Web SDK and enhancing the Zendesk Web Widget, which is used by over 100,000 websites worldwide. The role involves collaborating with global teams, participating in project tasks, and contributing to the technical direction of products, while engaging in code reviews and exploring emerging technologies. Candidates are expected to have proficiency in JavaScript, basic knowledge of React, and strong communication and collaboration skills, with a desire to learn and adapt to new technologies. Familiarity with Ruby on Rails and Typescript is a plus but not required. The position offers a hybrid work experience, with a salary range in Poland from zł164,000 to zł246,000, alongside potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job involves assisting Zendesk customers in optimizing their subscriptions to align with their needs and initiatives while working closely with Customer Success and Sales teams. Responsibilities include negotiating subscription renewals, qualifying expansion opportunities, identifying at-risk customers, and maintaining an 87% Gross Renewal Rate (GRR). Candidates should have over two years of customer account management experience, proficiency in English, and preferably fluency in French or German, along with strong interpersonal and negotiation skills. The position offers a hybrid work model with an annual salary range between zł114,000.00 and zł170,000.00, based on qualifications and experience. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its workplace and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Staff Software Engineer to lead a new Change Management team focused on developing a next-generation IT Service Management platform. This role involves designing scalable and automated workflows, enhancing service delivery, and ensuring IT process reliability and compliance. Candidates should have extensive experience in backend or full-stack software engineering, particularly with Ruby on Rails and enterprise-scale workflows, as well as leadership skills to mentor team members. The position offers the chance to collaborate with cross-functional teams, contribute to technical strategies, and maintain high engineering standards. Zendesk promotes a hybrid work culture with strong opportunities for professional development and a commitment to diversity and inclusion in the workplace.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to design and implement advanced threat prevention infrastructure in their cloud-based SaaS environment. The role involves developing solutions using various programming languages, integrating security tools, and collaborating with other teams to enhance cybersecurity practices. Candidates should have a collaborative approach, strong problem-solving abilities, and at least five years of experience in security and cloud infrastructure development. Preference will be given to those with relevant cloud and security certifications, as well as experience with machine learning and AI solutions. The position offers a hybrid work model and competitive compensation, with an emphasis on diversity, equity, and inclusion in the workplace.

Zendesk is developing a new IT Asset Management (ITAM) product to help companies track and manage their IT assets efficiently. They are seeking a frontend-leaning Software Engineer to join the ITAM Integrations sub-team, responsible for building connections with third-party systems and creating user-friendly UI for asset management workflows. The role involves working collaboratively with backend engineers and product designers to enhance user experience and involve clean, maintainable code development in JavaScript/TypeScript and React. Candidates should have 2–4 years of experience in software engineering, proficiency in modern frontend frameworks, and a strong understanding of frontend-backend communication. Additionally, Zendesk promotes a hybrid work culture and emphasizes diversity, equity, and inclusion in their hiring practices.

Zendesk is expanding its IT Asset Management (ITAM) solutions as part of its Employee Service offerings, focusing on automation and intelligent workflows to improve asset tracking and management. They are seeking a Staff Software Engineer to lead the development of scalable and secure backend systems, integrate ITAM with existing services, and enhance observability and compliance. The role requires experience in high-performance software development, particularly with Ruby on Rails, GraphQL, and REST APIs, while also emphasizing collaboration across teams. Additionally, candidates should have a strong understanding of event-driven architectures and multi-tenant SaaS environments. Zendesk offers a hybrid work model, competitive salary, and values diversity and inclusion within its workplace culture.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Staff Backend Engineer with Ruby expertise to join their full-stack team in Krakow, who will be responsible for enhancing their core ticketing system used by customer support agents. The ideal candidate should have over eight years of professional experience in software development, focusing on resilient production solutions, and at least four years of experience with Ruby on Rails or React. The role involves collaborating with various teams to deliver high-quality features, while also addressing user issues and maintaining system stability. Candidates should possess strong leadership abilities to mentor fellow engineers and drive projects to completion autonomously. Zendesk promotes a flexible, hybrid working environment with opportunities for professional growth and a focus on collaboration and innovation.

Zendesk is seeking a Director of Product Design to oversee design for its Omnichannel Contact Center and Workforce Management products. The role involves leading a team to create customer-centric designs while fostering an inclusive culture and providing both strategic and day-to-day support. The director will collaborate with cross-functional teams and influence product strategy to enhance customer experiences and ensure scalable solutions. Key responsibilities include developing design strategies, nurturing team development, driving innovation and measuring impact, and promoting collaboration across departments. The position necessitates strong leadership experience, strategic thinking, and a commitment to inclusive design practices, with a competitive salary range and flexible hybrid work arrangements.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The role involves building and managing a high-performance proxy tier and a global CDN platform, collaborating within a dedicated team, and utilizing a modern tech stack including AWS and Kubernetes. Candidates should have over five years of experience in DevOps, expertise in edge-related technologies, and proficiency with tools like Docker and Cloudflare. Preferred competencies include experience in SaaS environments, strong problem-solving skills, and familiarity with observability tools. The position offers a hybrid work schedule, a competitive salary range in Poland, and emphasizes Zendesk's commitment to diversity and inclusivity in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.

Zendesk is seeking a Staff Software Engineer for its Cracow office to join a high-performing team focused on enhancing the global email platform, a crucial element of their customer support infrastructure. The engineer will play a key role in reimagining and modernizing the inbound email architecture of Zendesk Support while developing scalable services in Ruby on Rails and engaging in some front-end work with React/JavaScript. Responsibilities include architectural decision-making, collaboration with cross-functional teams, and participation in operational excellence practices. Required qualifications include significant experience with Ruby on Rails, knowledge of JavaScript and React, and familiarity with modern DevOps practices. The position offers opportunities for professional growth, a dynamic work culture, and a flexible hybrid working arrangement, with a salary range based on experience.

Zendesk is seeking an Engineering Manager for its Contact Center product development team, who will bring strong leadership skills and experience in team growth. The role involves guiding diverse engineering teams, providing mentorship, and ensuring high-quality software delivery that meets customer needs. Key responsibilities include fostering an inclusive work environment, identifying and resolving issues, and collaborating with product partners to set priorities. Candidates should have experience in people management, agile practices, and a dedication to delivering quality software. The position offers a hybrid work environment, and compensation will be based on experience, with a salary range specified for Poland.

Zendesk is seeking a dedicated software engineer for its Contact Center team, looking to enhance the functionality and integrations of its Voice products. The role emphasizes collaboration, technical mentorship, and the adoption of best engineering practices while focusing on real-time application robustness and scalability. Candidates should have extensive experience in distributed systems, proficiency in Ruby/Rails and JavaScript (React), and familiarity with AWS and event-driven architectures. The position entails not only hands-on coding and debugging but also defining technical standards and guiding less-experienced engineers. Additionally, Zendesk promotes a flexible hybrid work environment and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Staff Software Engineer for their Engineering & Integration Shared Services team, focusing on developing RESTful APIs, middleware, and microservices architectures. The ideal candidate should have extensive experience in backend development, particularly with microservices, and be proficient in programming languages such as Java, with knowledge of Go, Ruby, or others being beneficial. Responsibilities include leading global initiatives, influencing architectural decisions, and mentoring team members while ensuring high standards in code quality and performance. The position offers a base salary range in Poland between zł341,000.00 and zł511,000.00 with potential bonuses and benefits and emphasizes a hybrid work model combining onsite and remote work. Zendesk promotes diversity and inclusion and ensures equal opportunity in hiring practices.