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As a Senior Backend Engineer at Zendesk AI Agents, you'll collaborate with Product Management, AI/ML engineers, Frontend developers, and the broader tech team to deliver fast and reliable backend features. You'll work on Gen3, a goal-oriented, dynamic conversational AI system that can reason, plan, and adapt in real time, with the Self Service tribe aiming to eliminate onboarding bottlenecks and unify AI products across Zendesk. Key responsibilities include maintaining and developing components and services, architecting complex microservice-based applications, crafting high-traffic APIs, anticipating future use cases, and contributing to the backend chapter and cross-team tech initiatives while keeping up with industry trends. What you bring: robust coding skills, microservices architecture knowledge, ability to craft fast queries for large datasets, a proactive team-player mindset, mentoring and communication skills, regular testing and documentation, and experience with NodeJS (ES7), MongoDB, and TypeScript. Our tech stack includes TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, Argocd, Grafana, and GitHub; the interview process is multi-step with a take-home technical challenge; the role is hybrid; Zendesk emphasizes diversity and inclusion and may use AI in screening, with reasonable accommodations available for applicants with disabilities.

Zendesk is hiring for a Sales Development role in EMEA, describing it as the start of an exciting sales career that focuses on building a high-potential talent pipeline and coaching for sales excellence to drive new business. The role requires you to be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new segments, and generating high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience, including via social tools. Candidates should have at least six months’ sales experience, a passion for consultative SaaS sales, strong business sense, a winner/self-starter attitude, excellent communication skills, and a bachelor’s or master’s degree preferred, with English fluency and a Lisbon-based hybrid work arrangement. Zendesk offers a supportive environment with a leadership team, a dedicated onboarding buddy, and flexibility to work from home or office, plus tools and allowances; the company notes that AI may be used to screen applications and remains an equal opportunity employer committed to diversity, inclusion, and accommodations. The job description frames Zendesk as the intelligent heart of customer experience, a company powering billions of conversations, and emphasizes a fulfilling, inclusive employee experience with a hybrid model designed to foster connection, collaboration, and learning.

The Technical Account Manager (TAM) at Zendesk acts as an extension of the customer, guiding and providing methodologies for implementation by focusing on use-cases, configurations, and integrations rather than executing implementations. The role is hybrid, offering remote work with in-office presence once per week to enjoy office perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering demos and best practices, leading the Premier Enterprise adoption with a customer roadmap, and coordinating with Zendesk resources and product teams to ensure quick issue resolution and proactive feedback. Candidates should have Zendesk product knowledge, 7+ years of technical experience in enterprise environments, strong communication skills, SaaS/API experience, and a proven ability to collaborate in a matrix organization and engage stakeholders up to C-suite levels. Zendesk emphasizes a friendly, inclusive culture with long-term career growth and benefits, is an equal opportunity employer with commitments to diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk aims to improve customer experience for over 125,000 brands, and as a Senior ML Engineer you’ll develop scalable ML/AI products with researchers and engineers to automate repetitive work and empower customers. Your daily work includes writing robust production-grade code for ML features (like intent detection, sentiment analysis, and intelligent agent routing) and designing scalable pipelines to process large volumes of text, including real-time conversations. You’ll collaborate with ML scientists and product teams to productionize new models and LLM-powered services, lead technical design and code reviews, and advance MLOps with CI/CD, model versioning, monitoring, and observability. Key challenges include enriching conversations with language detection and sentiment, automating interactions and routing at scale across languages, conducting large-scale A/B testing and evaluation, extending retrieval/information extraction platforms, and serving large ML/LLM models with fairness and compliance considerations. The role requires strong Python software engineering, experience with Spark/AWS Batch/Airflow, SQL and distributed data modeling, MLOps, cloud (AWS preferred) with Kubernetes/Docker, and NLP/LLM libraries; hybrid in-office per week; and notes about AI screening, equal opportunity, diversity & accommodations along with the stated tech stack (Python & Ruby, AWS, PyTorch, AWS Batch/MetaFlow, S3/RDS/Redis/ElasticSearch/Snowflake/Aurora, Kubernetes/Docker, Kafka).

Zendesk is hiring a Sales Development professional for the EMEA region to drive new business, manage an outbound pipeline, and contribute to regional strategy within a high-growth, collaborative culture. Responsibilities include being a key member of the sales team, running a busy outbound pipeline, prospecting into cold targets and new divisions of existing Zendesk customers, and generating high-value pipeline across startups to enterprise clients while delivering an exceptional customer experience and striving to exceed targets. Requirements include native French with fluent English, at least six months in a sales-related role, interest in consultative/SaaS sales, strong written and verbal communication, a self-starter attitude, a bachelor’s/master’s preferred, and availability for a hybrid Lisbon office/remote work arrangement. Zendesk offers leadership support, a buddy system, and a flexible hybrid setup with the tools needed to succeed, along with a global, diverse, and inclusive workplace culture. The company notes that AI or automated decision systems may be used in screening, and provides accommodations for applicants with disabilities, reaffirming its equal opportunity, DEI commitments.

Zendesk is hiring a mid-level Software Engineer for its Machine Learning Copilot team to deliver AI/ML-powered features at Zendesk scale. You will collaborate with ML Scientists/Engineers and other teams to productionize ML features, contribute to technical design, and build tools for model experimentation, management, and scalable infrastructure. Required qualifications include proficiency in Python or Ruby, at least 2 years building or scaling apps, familiarity with RESTful APIs, Kafka, Docker, Kubernetes, and cloud platforms like AWS or GCP, plus the ability to navigate ambiguity and demonstrate strong teamwork and a willingness to learn. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role uses a stack with Python and Ruby, AWS, PyTorch, Airflow/Metaflow, data in S3/RDS/Snowflake, and Kubernetes with Docker, and Zendesk supports a hybrid work model with emphasis on diversity and inclusion, equal opportunity employment, and clear privacy and accommodation policies.

Zendesk is hiring a Sales Development role in the EMEA region, positioned as part of the sales and talent pipeline and a potential launchpad for a career in sales within a fast-growing customer support platform. Responsibilities include being a core member of the sales team to drive new business, managing a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before passing deals to AEs, while fostering a creative, customer-focused, multicultural team environment. The role requires fluency in Italian and English, a passion for consultative sales, and a background in SaaS sales or business experience with a customer-centric mindset, along with a can-do attitude and excellent written and verbal communication, plus a weekly hybrid schedule with Lisbon office and remote work. The hybrid arrangement emphasizes onsite collaboration for part of the week to enable connection, learning, and celebration, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is looking for a seasoned Senior Product Manager to join their Contact Center Product Team, where they will drive product strategy and execution for AI-powered products. This role involves collaborating with cross-functional teams to develop user-centric solutions, oversee product aspects, and communicate effectively with leadership on product vision and performance. The ideal candidate will have a strong background in technical product management, excellent communication skills, and the ability to analyze data to inform decisions. Duties include defining product strategies, managing Agile development processes, conducting market research, and prioritizing features based on customer needs. Zendesk emphasizes diversity and inclusion in hiring practices and offers a hybrid work environment that combines in-office and remote work.

Zendesk is seeking a Senior Data Engineer for its Enterprise Data & Analytics team, who will work in an Agile environment and focus on developing data products and maintaining a data warehouse. The role involves collaborating with team members and business partners, transforming raw data into schemas, designing ELT pipelines, and optimizing data warehousing processes using technologies like BigQuery/Snowflake, dbt, and Airflow. Candidates should have over five years of experience in data engineering, data modeling, and SQL query writing, along with proficiency in cloud databases and programming languages like Python. The hybrid position allows for part-time remote work but requires attendance in the local office. Zendesk is dedicated to diversity and inclusion and offers a supportive work environment.

The job involves collaborating with regional and partner teams to manage a pipeline of partner-sourced opportunities and support marketing campaigns. Candidates should have experience with SaaS models, strong critical thinking skills, and a proactive attitude. Responsibilities include managing sales and recruitment pipelines, supporting existing partners, and facilitating communications between partners and Zendesk sales teams. The position requires at least two years of experience in software sales, excellent communication skills, and proficiency with software applications. This hybrid role allows flexibility for remote work while fostering in-person collaboration, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Staff ML Engineer to enhance its AI/ML Platform, integral to improving customer experience for over 125,000 brands. The role involves developing GenAI infrastructure, including components like LLM Proxy and A/B Testing tools, while ensuring alignment with the company's strategic goals. Candidates should have over seven years of experience in ML model development and deployment, familiarity with MLOps, and a deep understanding of LLM systems. Ideal qualifications include experience in automating processes using AI technologies and a commitment to fostering inclusivity and technical excellence within the team. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a focus on diversity and inclusion.

Zendesk is seeking a Senior Machine Learning Engineer to lead the development of GenAI infrastructure, supporting its mission to enhance customer experience through AI-driven solutions for over 125,000 global brands. The role will involve building and optimizing platforms for Large Language Model applications, A/B testing, and evaluation, collaborating closely with various teams to ensure the infrastructure meets product requirements. Candidates should have over five years of experience in deploying ML systems, a solid understanding of LLM systems, and familiarity with cloud services and container orchestration. The position offers the opportunity for significant impact, ownership of projects, and a collaborative work environment, with flexibility for remote work. Zendesk emphasizes diversity and inclusion, and is committed to providing support and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Global Engagement Manager to work from either Portugal or Poland, who will act as a reliable presence for customers while gathering business requirements and implementing tailored solutions. The role involves collaborating with various stakeholders, managing project outcomes, and driving customer engagement plans to ensure high service delivery standards. Successful candidates should possess experience in delivering support services, specifically in CCaaS environments, and demonstrate strong leadership and communication skills. The position also includes overseeing project delivery, managing client relationships, and contributing to best practices within the organization. Zendesk promotes a flexible hybrid work model, allowing employees to balance in-office collaboration with remote work while fostering a diverse and inclusive workplace.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.

The job description for a position at Zendesk highlights a hybrid work model that balances on-site collaboration with remote flexibility, determined by the hiring manager. Zendesk's software aims to simplify customer service interactions, powering numerous conversations for recognizable brands. The company promotes an inclusive work environment and values diversity, ensuring that all applicants receive fair consideration without discrimination based on various characteristics. AI and automated systems may be used for screening applications in compliance with company policies and relevant laws. Zendesk is committed to accommodating applicants with disabilities and encourages those needing assistance to reach out for support.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes quickly using Zendesk's Advanced AI Agents. This position requires collaboration with customers at all organizational levels to drive AI adoption and ensure they derive maximum value from their investments. The role includes proactive customer management, close work with Customer Success teams, and fostering strong relationships to accelerate growth. Responsibilities involve becoming an expert on Zendesk AI solutions, delivering excellent customer experiences, and advocating for client needs within the Zendesk ecosystem. Candidates are expected to have at least 5 years of relevant experience, fluency in both English and Spanish, and strong interpersonal and communication skills to effectively influence stakeholders across various functions.

The role of AI Specialist, Customer Success at Zendesk is focused on facilitating customer success through the effective use of Zendesk's Advanced AI Agents to drive business outcomes. This position involves direct collaboration with various levels within a customer organization to ensure the value and efficiency of solutions provided, enhancing both customer relationships and company growth. Key responsibilities include proactive customer health management, driving AI adoption, and maintaining strong communication to facilitate quick value realization. The ideal candidate should have at least three years of customer success experience, particularly in enterprise technology or SaaS, and possess the ability to convey the business benefits of AI to both technical and non-technical stakeholders. Zendesk encourages a hybrid work environment and values diversity and inclusion in their hiring process.

Zendesk is seeking exceptional sales talent for their Sales Development team, which plays a crucial role in driving new business across the EMEA region. The position offers extensive sales training, aiming to enhance skills and accelerate career growth within the company. Ideal candidates should be French native speakers, proficient in English, and have a passion for consultative sales, although sales experience is not mandatory. The role involves managing inbound leads, fostering a positive customer experience, and contributing creatively within a collaborative culture. Additionally, Zendesk values diversity and inclusion, providing a hybrid work model that promotes both in-office interaction and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager to lead their ML team and develop AI/ML features at scale. The role involves guiding a team through the lifecycle of ML projects, improving software delivery with existing leadership, and fostering a diverse, inclusive work environment. Candidates should have experience managing teams, delivering ML projects, excellent communication skills, and a strong focus on continuous self-development. Preferred qualifications include experience with MLOps, LLM evaluation tools, and familiarity with SQL or DBT. Zendesk is committed to diversity and inclusion in hiring, offering a hybrid work model that balances in-office and remote work.

Zendesk is expanding its EMEA Sales Development team, seeking exceptional sales talent to drive new business and enhance its growth. The role offers a robust training ground for individuals to cultivate their sales skills and embark on a fulfilling career in consultative sales. Candidates should possess at least six months of sales experience, a passion for customer-centric solutions, excellent communication skills, and preferably a bachelor's or master's degree. Zendesk values a flexible hybrid work model, allowing team members to work part-time remotely while benefiting from office collaboration. The company is committed to diversity and inclusion, and applicants are informed that AI may be utilized in the screening process for this position.

Zendesk is seeking exceptional talent for its Sales Development team, which is crucial for driving new business growth across the EMEA region. The position offers an opportunity to enhance sales skills in a supportive environment, fostering career progression while embodying the company's unique culture. Candidates should have a minimum of six months of sales experience, a passion for consultative sales, and a proactive approach to achieving targets. The role involves managing an outbound pipeline, generating leads, and providing excellent customer experiences, all while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities.

The job description outlines a position for a Senior Associate in Pricing Operations at Zendesk, focusing on developing and executing monetization strategies. The role involves cross-functional collaboration, ownership of pricing projects, and implementing innovative pricing models in a dynamic environment. Key responsibilities include operationalizing pricing initiatives, equipping sales teams, analyzing pricing effectiveness, and streamlining pricing processes. Candidates should possess strong problem-solving capabilities, an ownership mindset, and experience working with both quantitative and qualitative data. The job requires a minimum of two years in related roles, familiarity with pricing and billing models, and a commitment to fostering diversity and inclusion in the workplace.

Zendesk is seeking exceptional sales talent for its Sales Development team in EMEA, which serves as the foundation for sales excellence within the company. The role focuses on driving new business and delivering outstanding customer experiences while actively prospecting new leads. Candidates should be native German speakers, fluent in English, and have at least six months of sales experience, preferably in a SaaS environment. Zendesk offers a supportive hybrid working model that allows for both onsite collaboration and remote work flexibility. The company is committed to fostering a diverse and inclusive workplace and provides various resources, including leadership support and necessary technology, for employee success.

Zendesk is a rapidly growing SaaS company serving over 100,000 customers globally, focusing on customer service and experience solutions. They are looking for a Manager for their Sales Development team who will be responsible for recruiting, training, and leading Sales Development Representatives (SDRs) to achieve their targets. The role involves inspiring and engaging the team, fostering professional development, and collaborating with various departments to enhance organizational performance. Candidates should have a successful track record in sales management, ideally within the SaaS sector, and possess strong analytical and communication skills. The position offers a hybrid work model, balancing in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the hiring process.

Zendesk is seeking a Senior Campaign Marketing Specialist for a maternity-cover fixed-term contract, responsible for managing Groove sequence requests across sales and marketing teams to drive pipeline and revenue growth. The role involves executing localized prospecting strategies, providing feedback on campaigns, managing compliance with global standards, and delivering insights on sequence performance. Candidates should have a bachelor’s degree, a minimum of three years of experience in marketing or sales roles, familiarity with sales engagement platforms, and proficiency in AI tools like ChatGPT. A hybrid working model is offered, requiring in-office attendance once a week to foster collaboration. Zendesk values diversity, equity, and inclusion, and encourages applicants from all backgrounds to apply.

Zendesk is seeking talented individuals for its Sales Development team in the EMEA region, emphasizing the importance of this role in driving new business and supporting corporate growth. The position is designed as an entry point for a successful sales career, providing excellent training and coaching opportunities. Candidates should have a minimum of six months of sales experience, ideally in a SaaS environment, and possess strong communication skills along with a proactive, results-oriented mindset. Additionally, the role offers a hybrid work model, combining remote work with in-office collaboration to foster team engagement. Zendesk is committed to diversity and inclusion, ensuring equality in its hiring practices and accommodating individuals with disabilities.

Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

The Senior Services Consultant at Zendesk is responsible for leading the technical delivery for customers, overseeing the implementation process from initial requirements to go-live. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training. Candidates should have over three years of customer-facing experience, hands-on skills in cloud-based solutions, and programming knowledge, particularly with AWS services and Python. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and emphasizes diversity and inclusion. The company is committed to providing reasonable accommodations for applicants with disabilities and maintains equal opportunity employment practices.

Zendesk is seeking a Workplace Experience Operations Coordinator to support its growing Workplace Experience Team, responsible for ensuring a smooth day-to-day environment for employees. Ideal candidates should be organized multi-taskers with a passion for helping others, flexible, and adaptable to a busy workplace. Key responsibilities include managing front desk operations, providing customer service, coordinating in-office events, and maintaining office safety and cleanliness while interacting with employees at all levels. Candidates should possess at least two years of experience in facilities coordination, strong communication and project management skills, and a familiarity with building operations. Zendesk emphasizes a diverse and inclusive work environment and offers hybrid work flexibility while seeking to accommodate applicants with disabilities.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

The AI Specialist, Customer Success at Zendesk is a vital role focused on facilitating customers' success by maximizing their investment in Zendesk's Advanced AI Agents. This position involves engaging with various levels of clients, from executives to operational teams, to drive the adoption of AI solutions, ensuring customers achieve measurable business outcomes quickly. Key responsibilities include proactive customer health management, collaborative initiatives with internal teams, and maintaining strong client relationships. Specialists are also expected to deliver exceptional customer experiences and act as advocates for clients within Zendesk's ecosystem. Candidates should have extensive experience in customer success roles, proficiency in both English and French, and a solid understanding of AI technologies to effectively communicate value to diverse stakeholders.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.