The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a machine learning/NLP-focused role embedded in a cross-functional team to research and build AI capabilities that improve customer support and scale ML across production. You will pair with applied ML scientists, research and deploy efficient AI solutions using techniques such as neural networks and information retrieval, and present your work to a global audience. Required: MSc in computer science, electrical engineering, math, or related fields; strong foundations in statistics and ML; Python proficiency; experience with a major DL library (prefer PyTorch); and a curious, pragmatic, results-oriented mindset; preferred: PhD and NLP/IR knowledge plus strong communication and collaboration skills. What we offer includes ownership of feature implementation, high impact work, a team of passionate people, opportunities to learn and grow, potential specialization in security, performance, and reliability, plus flexible hours and hybrid office/remote setup with medical and life insurance. The posting notes hybrid work arrangements and Zendesk's commitment to fairness, diversity and inclusion, and accommodation for applicants with disabilities, with AI or automated screening used in accordance with guidelines.

The role is an Applied Scientist at Zendesk who designs and builds intelligent systems using data, ML, and LLMs to deliver measurable business impact, spanning the full lifecycle from opportunity identification to model deployment and iteration, with close collaboration across product, engineering, and business teams. Key responsibilities include owning business metrics such as churn reduction and AI attach rate, deeply understanding user workflows, defining hypotheses and evaluation criteria for AI/ML systems, designing and evaluating LLM-powered applications (agents, RAG, text-to-SQL, recommendations), establishing feedback loops, moving prototypes to production with engineering partners, building Python-based services and APIs, contributing to data infrastructure, and clearly communicating findings to diverse stakeholders while staying current with advances in the field. The qualifications cover 3+ years in data science/ML or related fields, a BA/BS in CS/data science/math, with an advanced degree highly preferred, plus business acumen and a user-centric mindset, the ability to measure outcomes, and strong collaboration skills; technically, hands-on ML/LLM experience, experimental design, agent architectures or prompt engineering, strong Python and SQL, API/backend familiarity, with nice-to-haves including Snowflake/dbt/Airflow and AI-assisted development tools and React experience. Why you’ll thrive: the role sits at the intersection of applied science, AI, and software engineering, offering the chance to shape high-impact, measurable products and a culture of experimentation, ownership, and cross-functional collaboration on high-visibility projects. Zendesk emphasizes an inclusive, hybrid work environment, with AI-based screening as part of policy, equal opportunity and diversity/inclusion commitments, and accommodations for applicants with disabilities, plus contact for accommodations.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and close deals quickly via chat, email, and selective calls in a fast-paced environment. The role focuses on expanding existing customer relationships and winning new logos by showcasing Zendesk’s AI-enabled customer experience solutions and guiding customers through the purchasing journey. Responsibilities include responding to high-volume inbound leads, articulating value, proactive follow-up to achieve high CSAT, becoming a product expert, and collaborating with core and strategic sales for seamless transitions on complex opportunities. Qualifications include English proficiency, prior sales experience (SDR/AE), fast learning, strong organization, multitasking ability, and a four-days-per-week in-office hybrid work requirement. Zendesk emphasizes a fulfilling, inclusive workplace with competitive pay and benefits, flexible hours and remote work, diversity and inclusion, accommodations, and AI screening as part of its hiring process.

Zendesk is hiring for a Sales Development role in EMEA, framed as the start of an exciting sales career with strong training and growth potential. The role entails being a key member of the sales team, managing a busy outbound pipeline, and generating high-value pipeline through targeted prospecting of startups to enterprise clients. Requirements include at least 6 months in a sales-related role, interest in consultative/SaaS sales, customer focus, a self-starter attitude, excellent communication, English fluency, and a hybrid Lisbon work arrangement (office plus remote). Zendesk emphasizes a supportive culture with leadership dedicated to development, a buddy system, and flexible work options with in-office days determined by the hiring manager. The company is an equal opportunity employer committed to diversity and inclusion, offers accommodations for disabilities, and notes that AI screening may be used in the hiring process, with information on EEO rights.

The role is to drive global quality by acting as the final gatekeeper for the product’s user experience across diverse markets and to champion AI-powered quality with next-generation frameworks to automate localization testing. You will test AI features end-to-end, validating linguistic accuracy, cultural appropriateness, and functional correctness across locales, and optimize vendor quality operations by serving as the technical point of contact for external QA agencies. You’ll build and maintain internal testing tools and platforms and generate critical testing data to validate localized features throughout the release cycle. Basic qualifications include 1–2 years in software testing or localization, hands-on experience testing AI features, bug documentation and tracking, and foundational scripting knowledge; preferred qualifications include a specialized bootcamp, experience with automated QE/LLM evaluation pipelines, familiarity with prompt engineering, and German or Spanish fluency. Zendesk offers a hybrid work model, promotes equal opportunity and global diversity, provides accommodations for applicants with disabilities, and notes that AI screening may be used in hiring.

The Employee Service (ES) Specialist is a high-impact advisory role within Zendesk’s Global Specialist Organization that helps customers rapidly realize value from Zendesk Employee Service solutions by driving adoption and optimizing internal service workflows. The role collaborates across segments with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk, accelerate adoption, and sustain long-term value realization, drawing on ITSM/ITAM and Employee Experience backgrounds. The ES mission includes accelerating adoption and time-to-value, acting as subject-matter experts on internal service delivery, embedding ES expertise into customer success planning, influencing enablement and scalable programs, and driving feedback to shape the 2026 ES roadmap. Key responsibilities cover driving adoption and outcomes, leading workshops and value reviews for internal service maturity, partnering with CSMs and Sales/Renewals, delivering scaled programs and enablement, collaborating cross-functionally with Professional Services, Product, and CX teams, and demonstrating ROI through advocacy and value realization. Qualifications include 7+ years in enterprise SaaS roles (CS/ITSM/ITAM/IT Operations/HR Service Delivery), strong advisory and communication skills, familiarity with ITIL or internal service management, data storytelling, and a hybrid work arrangement requiring partial in-office presence, with Zendesk committed to equal opportunity and inclusive practices and accommodations as needed.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is seeking an Account Executive in Portugal with a proven B2B and preferably AI sales background to grow the business by acquiring new customers and expanding existing partnerships. The role focuses on driving top-line revenue, cross-selling to maximize account value, nurturing key relationships, using data and customer insights to improve prospecting and retention, and creating quarterly territory plans to increase market share. It requires leading complex, value-centric sales cycles with proof-of-concept stages, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship while collaborating with internal teams to optimize sales strategy. Qualifications include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting or exceeding targets, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Portuguese, Spanish, and English and the ability to travel are also required. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may be used in the application process, and affirms its equal-opportunity stance with accommodations available for applicants with disabilities.

Zendesk is seeking a Machine Learning Scientist Intern to develop, evaluate, and deploy novel ML/AI models that power intelligent automation and scalable customer-service solutions, working with engineers, product managers, and cross-functional teams. The role involves researching and prototyping state-of-the-art NLP/ML models for intent detection, auto-assist, chatbots, and agent routing; designing offline/online experiments (including A/B tests); and productionizing ML solutions with data pipelines, scalable serving, and monitoring, while analyzing large multilingual datasets and sharing knowledge across a global audience. Key challenges include enriching conversations with language detection and sentiment analysis for proactive routing, automating interactions and knowledge-base driven chatbots, optimizing real-time routing across languages and regions, and iterating via large-scale A/B testing and model updates, while exploring architectures like retrieval-augmented generation and few-shot/fine-tuning to expand use cases and operationalizing models with drift detection. Requirements include an MSc or PhD in computer science, electrical engineering, math, or related fields, a strong foundation in statistics and ML, Python with PyTorch preferred, DL/NLP experience as a bonus, and excellent communication plus a collaborative, growth-oriented attitude. The tech stack includes Python and Ruby, AWS infrastructure with PyTorch, AWS Batch and MetaFlow, data in S3, RDS MySQL, Redis, Elasticsearch, Snowflake, and Aurora, and deployment on Kubernetes with Docker and Kafka for streaming, all within Zendesk’s hybrid, inclusive culture and commitment to fair hiring practices.

With 30,000+ customers including a third of Fortune 500, Tempo provides integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better from vision to value. Since its 2007 origins as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded within the Atlassian ecosystem. The role is a front-end developer for Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems and deliver a premier Atlassian plugin. Requirements include 4+ years of frontend experience, 1+ year of commercial TypeScript/React development, a CS/SE degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, English proficiency, and the ability to work autonomously and remotely; Java/Kotlin is a plus. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits and training reimbursements, growth opportunities, a diverse collaborative culture, and a commitment to equal opportunity for all qualified applicants.

Zendesk is recruiting a Business Development Representative for its EMEA Sales Development team to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups, unicorns, and enterprise customers, while delivering an excellent customer experience. The candidate should have at least 6 months of sales-related experience, preferably in SaaS, be a self-starter with a “can do” attitude, fluent in English and Spanish, and hold a bachelor’s or master’s degree (hybrid work in Lisbon is required). The role involves being a core member of the sales team, executing regional strategy, prospecting into cold accounts and new segments of existing Zendesk customers, using social tools to source leads, and aiming to overachieve on targets. Zendesk offers a supportive environment with a leadership team focused on development and success, a dedicated onboarding buddy, flexible work options, and tools and resources to help you succeed, all within a culture that emphasizes Zendesk’s values and customer experience. The company notes that AI may screen applications, is committed to equal opportunity and diversity, provides accommodations for disabilities, and shares information about DEI initiatives and EEO rights.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting, making it the leading time-management add-on for Jira Cloud in the Atlassian ecosystem. They are hiring a passionate software developer to join their engineering team to work on Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud. Responsibilities include writing front- and back-end code, creating tests, code reviews, and solving problems with attention to user experience, security, and performance, while collaborating with product, design, QA, and writing teams. Ideal candidates have 5+ years in commercial software, 4+ years in TypeScript/React and Java/Kotlin backend, a CS degree, API design skills, experience with scalable distributed systems, Kubernetes/AWS, SQL/NoSQL, strong English, and the ability to work autonomously in a remote environment. Tempo offers a remote-first workplace, unlimited vacation in many locations, comprehensive benefits and perks, opportunities for professional growth, and an inclusive, equal-opportunity culture.

The Maquina team at Zendesk in Lisbon is hiring a Staff Engineer to turn the company’s knowledge into action by building and scaling AI-powered procedures on a Retrieval Augmented Generation platform, with Ruby on Rails and TypeScript services and collaboration with teams in Copenhagen and data science partners. You’ll actively shape and lead design, prototyping, and development in an agile environment, tackle complex reliability issues across the stack, and promote a customer-centric approach while mentoring colleagues. Required qualifications include 6+ years of experience building high-availability services in Ruby on Rails/NodeJS/TypeScript, experience with LLM integrations and enterprise AI features, strong architectural skills, autonomy to drive projects, and proficiency with observability tools to ensure reliability. Preferred qualifications include a CS degree, experience with Content Management Systems, event-driven architecture and high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, and contributions to open source projects. The role is based in Lisbon with a hybrid work model (two days per week in the Lisbon office and flexible remote options within the Lisbon time zone), and Zendesk emphasizes diversity, inclusion, AI screening policies, and accommodations for disabilities.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk aims to make Customer Experience better and serves over 125,000 global brands, helping billions of customers daily. The role is embedded in a multi-functional team that collaborates with scientists, engineers, and product managers to research and build ML solutions powering AI capabilities such as intelligent triage and admin center recommendations. Responsibilities include pairing with applied ML scientists, researching and delivering efficient AI solutions with significant customer support impact, solving problems with neural networks and information retrieval, productionizing ML techniques, collaborating globally, presenting work to diverse audiences, and staying current with ML and NLP literature. Required qualifications include an MSc in CS/EE/math or related fields, a solid foundation in statistics and ML, Python proficiency, experience with at least one deep learning library (prefer PyTorch), and a growth-oriented, curious, pragmatic mindset; preferred include a PhD, NLP/IR experience, and strong communication and collaboration skills. Zendesk offers ownership of features, potential for significant impact, a passionate team, opportunities to learn and grow, possible specialization areas, flexible hours, development funds, remote setup, premium health and life insurance, and a commitment to diversity with AI screening disclosures.

Zendesk is hiring a Staff Frontend Engineer for its AI Copilot organization to deliver AI-powered frontend experiences for customer service agents, pursuing a “ship early, learn fast” approach with iterative real-world feedback. The role involves owning end-to-end frontend features, providing technical leadership, building performant and accessible UIs, collaborating with Product, Design, ML, and Backend teams, guiding architecture and design system adoption, and mentoring junior engineers. Required qualifications include 10+ years of software engineering with a frontend focus, fluency in TypeScript and React (Ruby/Rails a plus), strong modern frontend architecture and web fundamentals, frontend testing expertise, and a proven track record of delivering features to production. Preferred qualifications include experience with design systems and component libraries, micro-frontend architectures, Storybook, i18n, frontend observability tools, and iterative, metrics-driven development for AI/ML-powered interfaces. The tech stack features React/TypeScript with the Garden design system, module-federated micro-frontends for admin, webpack and pnpm, Jest/RTL/MSW/Storybook, Ruby/Python backends, feature flags, observability with Sentry/Pendo/Segment, Kubernetes on AWS, and an LLM Proxy, with a hybrid in-person/remote work model and Zendesk’s commitments to diversity and accommodations.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.

Zendesk is seeking an Employee Service Sales Specialist with strong B2C SaaS sales experience to grow the Employee Service account base, build relationships with decision makers, and expand existing partnerships by offering broader solutions. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team through the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a proven quota track record, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, strong communication, and willingness to travel. The position is hybrid, requiring some on-site office presence with flexible remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes diversity, equal opportunity employment, potential use of AI in screening, and accommodations for applicants with disabilities.

- Zendesk is seeking a Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that brings AI into customer service workflows, with ownership of significant features from design through production. - You will own end-to-end features, collaborate with ML Scientists and Engineers to integrate ML-powered capabilities, contribute to technical design and architecture, and build scalable backend services and APIs. - You’ll work with Product Management, Design, and other engineering teams to translate requirements into well-scoped work, while improving reliability, performance, and maintainability and mentoring junior engineers. - Required: 5+ years building and operating large-scale internet-facing apps; fluent in Ruby with Python as a plus; experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD; ability to work comfortably with uncertainty and collaborate across ML disciplines. - Preferred: experience with SQL/data infra (Snowflake, dbt), LLM integration patterns, ML pipeline tooling (e.g., Metaflow), Kafka, and iterative, metrics-driven development; role supports a hybrid in-office schedule; Zendesk is an equal opportunity employer committed to diversity and inclusion.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Born in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, driven by a heart-forward tech culture. The QA Analyst role involves comprehensive testing (functional, regression, and performance), collaborating with developers and product managers, executing tests, reporting defects, and building/maintaining end-to-end automation to support continuous testing and production defect resolution. Requirements include a bachelor’s degree or equivalent, at least 5 years of testing experience, strong English, solid QA methodologies, web app testing, understanding GET vs POST, basic XSS, with advantages such as ISTQB, Jira admin, Agile, performance and security testing, and automation tools like Cypress/Playwright and Jest, plus languages such as Java/Kotlin/TypeScript/Python and Linux/MacOS/AWS experience. Why join Tempo: meaningful impact, opportunities to innovate, collaborative culture, and growth; remote-first with unlimited vacation in most locations, comprehensive benefits including training and WFH reimbursements, diverse teams, and an equal-opportunity workplace, with resumes requested in English.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better. The company began in 2007 as a time-tracking tool and has become the #1 time management add-on for Jira, expanding within the Atlassian ecosystem, with a mission to help everyone work smarter with a heart. The role is for a front-end developer who will collaborate with product managers, designers, developers, QA engineers, and technical writers to build Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud. Requirements include 4+ years of front-end experience, 1+ year of commercial TypeScript with React, a relevant degree, strong TS/JavaScript/CSS/HTML skills, usability and performance focus, English proficiency, and the ability to work autonomously with incomplete specifications; Java/Kotlin experience is a plus. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and an equal opportunity workplace with opportunities to have a real impact.

Tempo Software serves over 30,000 customers, including a third of Fortune 500 companies, and offers integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools. The company is hiring a passionate front-end developer to join the engineering team to work on Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA, and writers. Responsibilities include writing efficient, readable, maintainable, and testable client-side code in TypeScript and JavaScript, creating unit and integration tests, reviewing others' code, and prioritizing user experience, security, and performance. Requirements include 4+ years of front-end development for commercial software, 4+ years of TypeScript with React, a CS or related degree with knowledge of CS fundamentals, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, good English, and the ability to work autonomously and with incomplete specifications; Java/Kotlin is a plus. Benefits include remote-first work, unlimited vacation, health/dental/vision and savings plans, training reimbursement, travel to international offices, diverse teams, and an equal-opportunity, inclusive culture.

Tempo is a cloud-focused software company with over 30,000 customers—including a third of the Fortune 500—providing time management, resource planning, budgeting, roadmapping, program management, and reporting tools that help teams work smarter. The Senior Backend Developer (Cloud) will work on flagship Jira Cloud plugins (Tempo Timesheets, Capacity Planner, and Financial Manager), collaborating with product managers, designers, QA engineers, and technical writers to solve customer problems while delivering high-quality code. Responsibilities include writing efficient Kotlin/Java server-side code, creating unit and integration tests, performing code reviews, and addressing challenges with a focus on user experience, security, and performance. Requirements include 4+ years of server-side Java/Kotlin experience, TypeScript/React experience is a plus, a degree in Computer Science or Software Engineering, strong CS fundamentals (big-O, data structures, algorithms), API design skills, experience with scalable distributed systems, Kubernetes and AWS, and SQL and NoSQL knowledge, plus upper-intermediate English and the ability to work autonomously and remotely. Perks include remote-first culture, unlimited vacation, health/dental/vision benefits, training and travel reimbursements, opportunities for professional growth, and an inclusive equal-opportunity workplace.

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, program management, reporting, and more to help teams deliver from vision to value. Since 2007, it started as a time-tracking tool and became the #1 time management add-on for Jira, growing into a trusted name in the Atlassian ecosystem. The role is a remote, full-stack developer for Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems. Requirements include 4+ years of TypeScript/React client-side experience and 4+ years of Java server-side experience, API design skills, a CS-related degree, strong UI/UX and performance focus, and the ability to work autonomously with evolving specifications. Perks include remote-first work, unlimited vacation in most locations, health/dental/vision and savings benefits, training and travel reimbursements, diverse teams, and an equal-opportunity commitment; resumes should be submitted in English.

Tempo serves 30,000+ customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budgeting, roadmapping, and more, and has grown from a 2007 time-tracking tool to the #1 time management add-on for Jira within the Atlassian ecosystem, aiming to be a tech company with a heart. The role is for an experienced QA engineer on Structure for Jira, an agile team that values working software over documentation and faces challenges like extensive cross-browser, Jira/Confluence/plugins compatibility testing, speed of delivery, and daily prioritization, with everyone responsible for quality as developers write unit/integration tests and perform code reviews. You’ll plan testing activities, participate in iteration and release planning, perform requirements, performance, compatibility, and system-level integration testing, conduct exploratory and scripted testing, triage issues, and communicate with product managers, designers, developers, other QA engineers, and technical writers. Requirements include at least 2 years of testing experience, manual functional/regression/exploratory testing, ability to create checklists, web app testing, testing of business logic and UI, understanding GET vs POST, basic XSS, knowledge of SDLC and development methodologies, and experience with Jira/Confluence; ISTQB certification, Jira administration, agile experience, mind maps, performance testing, and security testing are a plus. Tempo offers impact, innovation, collaboration, and growth opportunities, remote-first work, unlimited vacation in many locations, comprehensive benefits, training and reimbursement perks, diverse and dynamic teams, social activities, optional in-person meet-ups and travel to international offices, an employee referral program, and an inclusive equal-opportunity culture.

Tempo serves 30,000+ customers, including a third of Fortune 500 companies, and offers a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, reporting, and more; it is the #1 time management add-on for Jira in the Atlassian ecosystem. The company aims to help teams work smarter and is seeking a Senior Backend Developer to join the Structure for Jira Cloud team, collaborating with product managers, designers, developers, QA engineers, and technical writers to deliver customer-focused solutions. Responsibilities include writing efficient, testable code in Kotlin and Java, creating unit and integration tests, reviewing peers' code, solving problems with emphasis on user experience, security, and performance, and maintaining Atlassian plugins used by thousands of people. Ideal candidates have 4+ years of server-side experience in Java and/or Kotlin (at least 1 year Kotlin), a CS/Software Engineering degree, strong CS fundamentals, API design skills, and experience with distributed systems and technologies such as Kubernetes, Cassandra, Kafka, Akka, and Java concurrency, plus excellent communication and autonomy in remote work. Tempo offers a remote-first culture with unlimited vacation, comprehensive benefits, opportunities for professional growth, and a commitment to equal opportunity and inclusivity; applicants are encouraged to apply in English.

Tempo is a leader in Atlassian Marketplace apps, serving more than 30,000 customers—including a third of the Fortune 500—with an award-winning SPM suite that evolved from a popular time-tracking tool to a modular, scalable platform and a vision of harmonized work around high-impact opportunities. The role is Account Director for New & Expansion in Tempo's Enterprise segment, focused on the EMEA region, responsible for driving end-to-end sales—from qualification to close and account care—while representing Tempo and coordinating with partners, pre-sales, and sales engineers. Key responsibilities include articulating Tempo's value to large enterprises, collaborating with top solutions partners to pursue and close multi-million deals, building and managing pipeline in Salesforce, and helping design pricing and engagement models for large deployments. Candidates should have 6+ years in enterprise B2B SaaS selling to Fortune 500 or major logos, a track record of quota attainment and bringing in new logos through complex sales cycles, strong relationship-building with executives, and familiarity with Atlassian Marketplace or related ecosystems; French language is a plus. Tempo emphasizes impact, innovation, collaboration, and growth, offering a remote-first environment, unlimited vacation in most locations, comprehensive benefits, travel to offices as needed, and an inclusive, equal-opportunity culture—apply in English.

Tempo serves over 30,000 customers, including about a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, evolving from a 2007 time-tracking tool to the #1 time management add-on for Jira in the Atlassian ecosystem. The company aims to help teams work better through continuous product innovation and a culture described as having a heart. The SRE role is in Tempo's European team, working with the Global SRE group to design, implement, and maintain infrastructure on AWS using Kubernetes, Docker, Git, Linux, Bash, and Terraform, automate build and release processes, monitor and support on-call, and ensure security and compliance. Candidates need 6+ years of relevant experience, strong Kubernetes, Docker, Linux, Bash, Git, Terraform, cloud deployment on AWS, and proficiency in at least one programming language, with desirable experience in Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin apps, and Atlassian ecosystem. Tempo offers a remote-first environment with comprehensive benefits, professional development opportunities, travel to international offices, diverse teams, and an inclusive, equal-opportunity workplace.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.