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Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.

Zendesk is seeking an Employee Service Sales Specialist with strong B2C SaaS sales experience to grow the Employee Service account base, build relationships with decision makers, and expand existing partnerships by offering broader solutions. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team through the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a proven quota track record, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, strong communication, and willingness to travel. The position is hybrid, requiring some on-site office presence with flexible remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes diversity, equal opportunity employment, potential use of AI in screening, and accommodations for applicants with disabilities.

Zendesk's Maquina team builds AI-powered procedures and autonomous agents to guide agents through complex workflows, leveraging a large retrieval-augmented generation platform used in banking, retail, and public services. The Engineering Manager role, based in Lisbon, will lead and grow the Maquina team, shape its technical direction with the tech lead, and drive delivery of an ambitious AI product roadmap while establishing leadership in the Lisbon office. The role requires close collaboration with Copenhagen and data science/ML partners, and the ability to navigate ambiguity while balancing long-term architecture with short-term delivery. Key responsibilities include coaching and developing engineers, planning and delivering the procedures roadmap from recommendation engines to autonomous execution, owning delivery metrics and sprint health, aligning cross-team dependencies, driving incident response and continuous process improvement, and building a diverse, inclusive team with a culture of pragmatism, psychological safety, and fun. Required qualifications include a bachelor’s degree in CS or related field, 2+ years of experience managing a software engineering team with prior IC work, agile delivery with clear metrics, strong cross-functional collaboration, and experience across locations/time zones; preferred skills include cloud services, microservices, event-driven systems, AI/ML product development, knowledge of Ruby on Rails/TypeScript, and the tech stack comprises Ruby on Rails/TypeScript backends, GraphQL, React/TypeScript frontend, AWS Aurora, Kafka, Elasticsearch, and Kubernetes; Zendesk supports hybrid work with some in-office days in Lisbon and is an equal opportunity employer committed to diversity and inclusion.

Zendesk’s Maquina team uses a large Retrieval Augmented Generation platform to turn knowledge about how customers resolve issues into AI-powered procedures that guide agents or operate autonomously, with deployments across banking, retail, and public services. As a Senior Software Engineer in Lisbon, you’ll work across the full stack—from the recommendation engine to the agent-facing UI and the runtime that executes procedures—designing and operating services for AI-driven recommendations and autonomous execution. You’ll collaborate with data science and ML teams, improve the procedure authoring experience for admins, and contribute to architectural decisions while owning the full lifecycle, including testing, deployment, and production operations. Required qualifications include 4+ years in backend or full‑stack roles, strong systems design and experience building scalable services, comfort with polyglot codebases, and excellent communication and teamwork; preferred qualifications include a CS degree, production experience with Ruby on Rails or TypeScript, familiarity with event streams (Kafka), LLM integration, domain‑driven design or event sourcing, and open‑source contributions. The tech stack includes Ruby on Rails and TypeScript microservices, GraphQL/REST APIs, React with TypeScript, AWS Aurora MySQL, Kafka, Elasticsearch, deployed on Kubernetes and AWS, with a hybrid Lisbon-based role that requires some in-office work and collaboration with Copenhagen, all within Zendesk’s inclusive culture.

The Sales Development Representative role at Zendesk is for the EMEA region and focuses on driving new business and building a strong talent pipeline to accelerate growth. Primary duties include managing a high volume of inbound leads in the CRM to qualify opportunities for Account Executives and using excellent communication to upsell/cross-sell before handoff, while thriving in a creative, multicultural team across Europe, the Middle East and Africa. The role emphasizes overachieving on targets, representing the brand, delivering an outstanding customer experience, and learning to advance a sales career trajectory. Requirements include proficiency in English, a desire to pursue consultative sales, potential SaaS or business internship experience, a can-do attitude, and the ability to work in a hybrid schedule with the Lisbon office plus remote work. Zendesk promotes an inclusive, diverse culture with equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Manager for the Business Development team in EMEA to recruit, train, and lead SDRs and BDRs, shaping development programs as the Lisbon hub expands. You will inspire the team to consistently exceed targets, provide career development, and drive agile processes, while collaborating with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Candidates should be fluent in English, with additional European languages (French/German/Dutch) a plus, and have a proven track record of building high-performing sales teams, SaaS experience in Support/Sales/CRM, consistent quota attainment, plus strengths in demand generation and cross-functional work. The role features a hybrid work setup with part of the week in the local Zendesk office and part remote, with the in-office schedule determined by the hiring manager as the Lisbon expansion progresses. Zendesk emphasizes its inclusive culture, notes that AI may be used in screening, and is an equal opportunity employer committed to diversity and providing accommodations for disabilities.

Zendesk’s Senior AI Services Consultant will serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role’s mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor to drive transformative business outcomes with agility and precision. Key objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end delivery with clear scope and timelines to ensure success. Qualifications include 5+ years in consulting or professional services, experience in enterprise SaaS GTM roles, adoption analytics and success-planning experience, relevant degrees (bachelor’s and/or advanced) with AI strategy or project management certifications, plus strong consulting, communication, project-management, and AI technical skills; the role is hybrid, with in-office presence required and a first 90 days cadence of 3–4 days/week (then ongoing hybrid scheduling to be determined). Zendesk underscores its commitment to diversity and inclusion, as an equal opportunity employer that may use AI screening, and it provides accommodations; the company promotes a global diversity, equity, and inclusion initiative and a flexible hybrid work culture.

- Zendesk is seeking a Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that brings AI into customer service workflows, with ownership of significant features from design through production. - You will own end-to-end features, collaborate with ML Scientists and Engineers to integrate ML-powered capabilities, contribute to technical design and architecture, and build scalable backend services and APIs. - You’ll work with Product Management, Design, and other engineering teams to translate requirements into well-scoped work, while improving reliability, performance, and maintainability and mentoring junior engineers. - Required: 5+ years building and operating large-scale internet-facing apps; fluent in Ruby with Python as a plus; experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD; ability to work comfortably with uncertainty and collaborate across ML disciplines. - Preferred: experience with SQL/data infra (Snowflake, dbt), LLM integration patterns, ML pipeline tooling (e.g., Metaflow), Kafka, and iterative, metrics-driven development; role supports a hybrid in-office schedule; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is hiring a Staff Engineer for the AI Copilot organization to lead the architecture and delivery of the Admin Copilot Conversational backend, a multi-million ARR product that enables admins to configure Zendesk using natural language. The role requires driving the technical vision and end-to-end delivery of complex features, being a hands-on leader, collaborating with ML scientists, product, design, and partner teams, influencing architecture beyond the team while improving evaluation, guardrails, and safety for LLM-powered features, and mentoring engineers while addressing systemic risks. Required qualifications include 8+ years in software engineering with backend leadership, experience designing distributed systems at scale, production LLM integration, fluency in at least one backend language (Ruby, Python, Go), strong cloud (AWS), containers (Docker/Kubernetes), and CI/CD, and a proven ability to operate effectively under ambiguity and drive cross-team alignment. Preferred qualifications include experience building conversational AI, ML infrastructure and tooling (Metaflow, MLflow), event-driven architectures (Kafka), SQL/data infra (Snowflake, dbt), and prior mentoring or technical leadership of 3+ engineers. The tech stack includes Ruby and Python, AWS, Metaflow, data stored in S3/RDS/MySQL/Snowflake with dbt, Kubernetes/Docker, LLMs via an LLM Proxy, and the Vercel AI SDK; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

The AI Success Specialist at Zendesk is a hands-on customer advisory role designed to accelerate customers’ realization of business value and ROI from Zendesk’s AI agents, engaging stakeholders from CXOs to product teams. Its overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, guide best practices and solution design, drive AI adoption across the CX journey, and use analytics to predict risks and identify opportunities for growth and expansion. Qualifications include a minimum of 5+ years in customer success/experience, fluency in French and English, experience in enterprise SaaS go-to-market or related roles, a bachelor’s degree, experience deploying or driving adoption of AI/SaaS solutions, and strong cross-functional relationship and communication skills. The role is hybrid (onsite part of the week with remote flexibility; schedule determined by the hiring manager), and Zendesk emphasizes diversity, equity, and inclusion with equal opportunity employment, while noting AI-based screening of applications and accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes by owning the strategic AI roadmap and forging executive partnerships from day one. The overarching objective is to accelerate time-to-value by driving adoption, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and translate AI adoption into predictable revenue and retention improvements. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, maintaining outcome-driven cadences, and measuring impact with data-driven insights. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1 year of AI experience, German fluency, enterprise SaaS go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong program management and stakeholder management skills, with AI domain knowledge considered a plus. The role is hybrid with partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion and equal opportunity, including accommodations for applicants with disabilities, with AI screening potentially used in the hiring process.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Manager, AI Success Strategists to scale the AI-driven Resolution Platform by leading a 6–10 person team of strategists who translate product capabilities into measurable customer outcomes. The role owns end-to-end delivery of customers’ AI roadmaps, ensuring consistent execution across accounts, maintaining recurring outcome-driven cadences, and driving adoption, retention, and expansion metrics (GRR/NRR). Key duties include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and governance guidance for responsible AI. Qualifications require 7+ years in enterprise SaaS-related customer success or similar fields with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), GTM experience, predictive adoption analytics, cross-functional influence, strong communication, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role offers a hybrid work arrangement with partial in-office requirements, Zendesk’s commitment to diversity and inclusion, and notices about AI screening and accommodations for disabilities.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

The role is a Managed Services Consultant in Zendesk's Professional Services, acting as an experience-maker for enterprise customers and helping them map business needs to Zendesk products. You will manage a portfolio of Managed Services customers, maintain product expertise, provide proactive guidance, delegate requests to global teammates, help establish premier service policies, and address high-impact issues to build ongoing customer value. Basic qualifications include 3+ years in consulting or customer success, a solid understanding of support processes, strong communication and relationship leadership, empathy, and the ability to travel up to 10%. Preferred qualifications include technical curiosity, experience at a technology company or consultancy, Zendesk or SaaS product experience, and multilingual abilities. The role follows a hybrid work model (Lisbon office with part-time in-office requirement), and Zendesk emphasizes diversity and inclusion, with AI screening and accommodations available for applicants.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

The Technical Architect role involves analyzing and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to understand use cases and craft a successful solution. They will lead technically oriented conversations with current and prospective customers, work with the Consultant, Support, and Account Management teams to position and validate implementations, and communicate complex technical concepts to audiences including executives. The role includes providing feedback to influence product development, designing and prototyping technical solutions for use cases, presenting solutions, proposing validated workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1–2+ years of consulting or programming experience (Ruby, Python, Java, C#, JavaScript), strong analytical and scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, high energy and strong communication with English proficiency (additional languages are a plus). Nice-to-have items include experience with global teams, familiarity with backend languages, hands-on Zendesk product experience and certifications; Zendesk emphasizes a hybrid, inclusive workplace with flexible hours, remote work, diversity and inclusion, equal opportunity, and accommodations, and AI may be used to screen applicants.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

Zendesk is hiring an AI Services Consultant within Professional Services to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, turning customer goals into the right configurations and removing blockers quickly while leading end-to-end delivery. Key responsibilities include providing technical guidance on implementation, facilitating change management and training, delivering projects on time with high quality, maintaining strong customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap and address technical challenges. Qualifications include fluency in French or German with English, 5+ years in consulting/professional services, experience in enterprise technology/SaaS GTM or related roles, use of adoption analytics for forecasting churn/expansion, ability to design success plans, a bachelor's degree (advanced degrees and AI/project management certifications preferred), and strong program management, communication, and AI proficiency. The role offers a hybrid work model (generally 2 days in-office, with 3-4 days per week during the first 90 days), a commitment to diversity and inclusion, and information about AI-based screening and accommodations for applicants as per policy.

Zendesk is seeking a Senior AI Data Engineer for its AI Copilot organization to build and scale data infrastructure that powers real-time AI-driven features for customer service agents, embracing a “ship to learn” philosophy. Responsibilities include designing, building, and maintaining scalable ELT pipelines; enabling real-time, contextually relevant AI capabilities and continuous learning; collaborating with ML scientists and engineers on model experimentation and deployment for LLM-powered features; building and optimizing SQL data models with dbt for AI insights and ROI measurement; implementing cost optimization for large-scale pipelines and supporting ML model monitoring and product metrics, while contributing to a self-improving AI vision and ensuring reliable data foundations across teams. Required qualifications include 5+ years of data engineering experience with big data pipelines, strong SQL and data modeling, hands-on dbt, fluent Python (Ruby a plus), experience with Snowflake/Redshift/BigQuery, familiarity with AI/ML workflows and production-grade performance, capacity planning, and cost optimization, plus experience with Kafka, Docker, Kubernetes, and AWS, and the ability to adapt to changing priorities and collaborate effectively. Preferred qualifications include Metaflow for ML orchestration, LLM evaluation/monitoring tooling, MLflow for experiment tracking, SnowPro Core or equivalent expertise, Spark (PySpark), Tableau or Looker for BI/analytics, and experience building data infrastructure for product-led growth and self-service analytics. The tech stack and working model include Python and Ruby on AWS, Metaflow and MLflow, data stored in S3/RDS MySQL/Snowflake with dbt, ELT via dbt and Kafka, services and models deployed to Kubernetes with Docker, heavy use of LLM technology, Terraform and GitHub Actions, plus a hybrid work arrangement with some in-office days; Zendesk emphasizes equal opportunity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive with proven B2B/AI sales experience to grow its business in Portugal by building relationships and expanding offerings for new and existing customers. The role emphasizes driving top-line revenue, penetrating top-tier accounts, cross-selling, and using data and customer history to optimize retention and expansion. You will create quarterly territory plans, manage complex multi-month deals with proofs of concept, secure C-level sponsorship, negotiate and close value-centric deals, and maintain an accurate forecast. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting targets, experience selling to C-level executives, familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, ability to travel, and fluency in Portuguese, Spanish, and English. Zendesk promotes a diverse, inclusive, hybrid work environment globally, notes that AI may screen applications, and provides accommodations for disabilities as an equal opportunity employer.

Zendesk is hiring a Digital Sales Representative in Lisbon to be a founding member of a fast-growing inside sales team that articulates Zendesk’s value to informed buyers through multiple touchpoints. The role involves responding to high volumes of inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, becoming a product expert, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and revenue targets. Requirements include excellent English written communication, 1+ years of sales experience (software/SaaS preferred), the ability to work with a global client base, strong organizational skills, and in-office attendance three days per week in Lisbon, with a hybrid work model. The job offers a hybrid arrangement that blends on-site collaboration with remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk’s mission is to improve customer experience, and the role involves joining a cross-functional team to research and build ML solutions that power AI capabilities like intelligent triage and admin center recommendations for over 125,000 brands. You will pair with applied ML scientists, collaborate to research and deploy impactful AI solutions for customer support, tackle challenging problems with techniques such as neural networks and information retrieval, productionize models at scale, and present work to a global audience while staying current with ML/NLP literature. Required qualifications include an MSc in CS, EE, math, or related field; a solid foundation in statistics and ML; Python skills; experience with at least one major DL library (prefer PyTorch); and a desire to learn, be curious about AI fundamentals, and be pragmatic. Preferred qualifications include a PhD, knowledge of NLP with a focus on generative language models and information retrieval, and strong communication and a collaborative, can-do attitude. Benefits and culture include ownership of features, potential impact, a passionate team, opportunities to grow and specialize (e.g., security, performance, reliability), flexible hours, development funds, remote/hybrid work, comprehensive insurance, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening as part of the hiring process.

The role is Zendesk Implementation Services Consultant (French Speaker) within Zendesk Professional Services, responsible for designing and configuring Zendesk for enterprise customers through design workshops, remote or on-site with an Engagement Manager. The job requires independent work, delivering launch packages and optimizations within scope, time, and budget, and managing commitments across multiple customers. Key duties include guiding customers, maintaining product expertise, establishing service policies, gathering requirements, conducting meetings, handling complex issues and escalations, and contributing to revenue targets. Requirements include a Bachelor's degree, fluency in French and English, 3+ years of customer-facing consulting, experience with complex tech/SaaS engagements, strong project management and communication skills, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or support and familiarity with customer relationship/experience software. The company offers a hybrid work model with partial in-office attendance, emphasizes diversity and inclusion, notes possible AI screening, and provides accommodations for applicants with disabilities.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Born in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, driven by a heart-forward tech culture. The QA Analyst role involves comprehensive testing (functional, regression, and performance), collaborating with developers and product managers, executing tests, reporting defects, and building/maintaining end-to-end automation to support continuous testing and production defect resolution. Requirements include a bachelor’s degree or equivalent, at least 5 years of testing experience, strong English, solid QA methodologies, web app testing, understanding GET vs POST, basic XSS, with advantages such as ISTQB, Jira admin, Agile, performance and security testing, and automation tools like Cypress/Playwright and Jest, plus languages such as Java/Kotlin/TypeScript/Python and Linux/MacOS/AWS experience. Why join Tempo: meaningful impact, opportunities to innovate, collaborative culture, and growth; remote-first with unlimited vacation in most locations, comprehensive benefits including training and WFH reimbursements, diverse teams, and an equal-opportunity workplace, with resumes requested in English.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better. The company began in 2007 as a time-tracking tool and has become the #1 time management add-on for Jira, expanding within the Atlassian ecosystem, with a mission to help everyone work smarter with a heart. The role is for a front-end developer who will collaborate with product managers, designers, developers, QA engineers, and technical writers to build Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud. Requirements include 4+ years of front-end experience, 1+ year of commercial TypeScript with React, a relevant degree, strong TS/JavaScript/CSS/HTML skills, usability and performance focus, English proficiency, and the ability to work autonomously with incomplete specifications; Java/Kotlin experience is a plus. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and an equal opportunity workplace with opportunities to have a real impact.

Tempo Software serves over 30,000 customers, including a third of Fortune 500 companies, and offers integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools. The company is hiring a passionate front-end developer to join the engineering team to work on Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA, and writers. Responsibilities include writing efficient, readable, maintainable, and testable client-side code in TypeScript and JavaScript, creating unit and integration tests, reviewing others' code, and prioritizing user experience, security, and performance. Requirements include 4+ years of front-end development for commercial software, 4+ years of TypeScript with React, a CS or related degree with knowledge of CS fundamentals, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, good English, and the ability to work autonomously and with incomplete specifications; Java/Kotlin is a plus. Benefits include remote-first work, unlimited vacation, health/dental/vision and savings plans, training reimbursement, travel to international offices, diverse teams, and an equal-opportunity, inclusive culture.

Tempo is a cloud-focused software company with over 30,000 customers—including a third of the Fortune 500—providing time management, resource planning, budgeting, roadmapping, program management, and reporting tools that help teams work smarter. The Senior Backend Developer (Cloud) will work on flagship Jira Cloud plugins (Tempo Timesheets, Capacity Planner, and Financial Manager), collaborating with product managers, designers, QA engineers, and technical writers to solve customer problems while delivering high-quality code. Responsibilities include writing efficient Kotlin/Java server-side code, creating unit and integration tests, performing code reviews, and addressing challenges with a focus on user experience, security, and performance. Requirements include 4+ years of server-side Java/Kotlin experience, TypeScript/React experience is a plus, a degree in Computer Science or Software Engineering, strong CS fundamentals (big-O, data structures, algorithms), API design skills, experience with scalable distributed systems, Kubernetes and AWS, and SQL and NoSQL knowledge, plus upper-intermediate English and the ability to work autonomously and remotely. Perks include remote-first culture, unlimited vacation, health/dental/vision benefits, training and travel reimbursements, opportunities for professional growth, and an inclusive equal-opportunity workplace.

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, program management, reporting, and more to help teams deliver from vision to value. Since 2007, it started as a time-tracking tool and became the #1 time management add-on for Jira, growing into a trusted name in the Atlassian ecosystem. The role is a remote, full-stack developer for Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems. Requirements include 4+ years of TypeScript/React client-side experience and 4+ years of Java server-side experience, API design skills, a CS-related degree, strong UI/UX and performance focus, and the ability to work autonomously with evolving specifications. Perks include remote-first work, unlimited vacation in most locations, health/dental/vision and savings benefits, training and travel reimbursements, diverse teams, and an equal-opportunity commitment; resumes should be submitted in English.

Tempo serves 30,000+ customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budgeting, roadmapping, and more, and has grown from a 2007 time-tracking tool to the #1 time management add-on for Jira within the Atlassian ecosystem, aiming to be a tech company with a heart. The role is for an experienced QA engineer on Structure for Jira, an agile team that values working software over documentation and faces challenges like extensive cross-browser, Jira/Confluence/plugins compatibility testing, speed of delivery, and daily prioritization, with everyone responsible for quality as developers write unit/integration tests and perform code reviews. You’ll plan testing activities, participate in iteration and release planning, perform requirements, performance, compatibility, and system-level integration testing, conduct exploratory and scripted testing, triage issues, and communicate with product managers, designers, developers, other QA engineers, and technical writers. Requirements include at least 2 years of testing experience, manual functional/regression/exploratory testing, ability to create checklists, web app testing, testing of business logic and UI, understanding GET vs POST, basic XSS, knowledge of SDLC and development methodologies, and experience with Jira/Confluence; ISTQB certification, Jira administration, agile experience, mind maps, performance testing, and security testing are a plus. Tempo offers impact, innovation, collaboration, and growth opportunities, remote-first work, unlimited vacation in many locations, comprehensive benefits, training and reimbursement perks, diverse and dynamic teams, social activities, optional in-person meet-ups and travel to international offices, an employee referral program, and an inclusive equal-opportunity culture.

Tempo serves 30,000+ customers, including a third of Fortune 500 companies, and offers a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, reporting, and more; it is the #1 time management add-on for Jira in the Atlassian ecosystem. The company aims to help teams work smarter and is seeking a Senior Backend Developer to join the Structure for Jira Cloud team, collaborating with product managers, designers, developers, QA engineers, and technical writers to deliver customer-focused solutions. Responsibilities include writing efficient, testable code in Kotlin and Java, creating unit and integration tests, reviewing peers' code, solving problems with emphasis on user experience, security, and performance, and maintaining Atlassian plugins used by thousands of people. Ideal candidates have 4+ years of server-side experience in Java and/or Kotlin (at least 1 year Kotlin), a CS/Software Engineering degree, strong CS fundamentals, API design skills, and experience with distributed systems and technologies such as Kubernetes, Cassandra, Kafka, Akka, and Java concurrency, plus excellent communication and autonomy in remote work. Tempo offers a remote-first culture with unlimited vacation, comprehensive benefits, opportunities for professional growth, and a commitment to equal opportunity and inclusivity; applicants are encouraged to apply in English.

Tempo is a leader in Atlassian Marketplace apps, serving more than 30,000 customers—including a third of the Fortune 500—with an award-winning SPM suite that evolved from a popular time-tracking tool to a modular, scalable platform and a vision of harmonized work around high-impact opportunities. The role is Account Director for New & Expansion in Tempo's Enterprise segment, focused on the EMEA region, responsible for driving end-to-end sales—from qualification to close and account care—while representing Tempo and coordinating with partners, pre-sales, and sales engineers. Key responsibilities include articulating Tempo's value to large enterprises, collaborating with top solutions partners to pursue and close multi-million deals, building and managing pipeline in Salesforce, and helping design pricing and engagement models for large deployments. Candidates should have 6+ years in enterprise B2B SaaS selling to Fortune 500 or major logos, a track record of quota attainment and bringing in new logos through complex sales cycles, strong relationship-building with executives, and familiarity with Atlassian Marketplace or related ecosystems; French language is a plus. Tempo emphasizes impact, innovation, collaboration, and growth, offering a remote-first environment, unlimited vacation in most locations, comprehensive benefits, travel to offices as needed, and an inclusive, equal-opportunity culture—apply in English.

Tempo serves over 30,000 customers, including about a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, evolving from a 2007 time-tracking tool to the #1 time management add-on for Jira in the Atlassian ecosystem. The company aims to help teams work better through continuous product innovation and a culture described as having a heart. The SRE role is in Tempo's European team, working with the Global SRE group to design, implement, and maintain infrastructure on AWS using Kubernetes, Docker, Git, Linux, Bash, and Terraform, automate build and release processes, monitor and support on-call, and ensure security and compliance. Candidates need 6+ years of relevant experience, strong Kubernetes, Docker, Linux, Bash, Git, Terraform, cloud deployment on AWS, and proficiency in at least one programming language, with desirable experience in Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin apps, and Atlassian ecosystem. Tempo offers a remote-first environment with comprehensive benefits, professional development opportunities, travel to international offices, diverse teams, and an inclusive, equal-opportunity workplace.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.