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The job description details the role of an IT Service Desk Specialist at Zendesk, responsible for providing advanced IT support to a global workforce. Key responsibilities include setting up laptops, troubleshooting hardware and software issues, supporting SaaS applications, and managing service tickets. Candidates should have 2–3 years of IT support experience, strong problem-solving skills, and the ability to communicate effectively with diverse teams. Zendesk emphasizes exceptional customer service, collaboration, and inclusion in the workplace, alongside a hybrid work model that combines onsite and remote flexibility. The company is committed to fostering diversity and providing accommodations for applicants with disabilities.

Zendesk is looking for a Senior Product Manager to join its Contact Center Product Team, focusing on AI-powered products aimed at enhancing customer interactions. The position requires driving product strategy, collaborating with cross-functional teams, and shaping the product vision to ensure business success. Preferred candidates should have over five years of experience in technical product management, strong communication skills, and a deep understanding of software development methodologies, particularly Agile. Responsibilities include defining product strategies, engaging in product ideation, managing the Agile development process, and conducting market research. Zendesk emphasizes diversity and a hybrid work environment, offering flexibility in work arrangements while fostering a collaborative culture.

Zendesk is seeking a Portfolio Success Manager I for its Customer Success team, responsible for managing a portfolio of approximately 150-200 small to mid-market customers. The role involves personalized engagement and scalable strategies to enhance customer retention and growth, while providing tailored guidance based on each customer’s objectives and challenges. The ideal candidate should have over two years of experience in a customer-facing role, along with strong analytical skills, a customer-first mindset, and comfort with technology, particularly CRM platforms. Fluency in English is required, and knowledge of German is a plus. Zendesk emphasizes a hybrid work model that fosters collaboration and inclusivity while allowing flexibility for remote work.

Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Senior Software Engineer to join its AI Copilot team, focusing on delivering AI/ML-powered features. The successful candidate will collaborate with machine learning scientists and various teams, contribute to technical design discussions, and build tools for model experimentation. Required qualifications include proficiency in Python or Ruby, experience in large-scale applications, and familiarity with RESTful APIs, Docker, Kubernetes, and cloud services like AWS or GCP. Preferred qualifications include experience with Airflow, Metaflow, LLM evaluation tools, and machine learning libraries such as PyTorch. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products, which serve over 125,000 global brands. The position of Senior ML Engineer involves collaborating with research scientists and other engineers to develop and deliver high-quality ML and AI products, addressing complex customer service challenges. Key responsibilities include writing production-grade code, building and optimizing ML pipelines, and mentoring junior engineers, with a focus on innovative solutions like intent detection and sentiment analysis. The ideal candidate should have a solid background in software engineering with expertise in Python and scalable data processing frameworks, along with familiarity with MLOps and modern NLP libraries. Zendesk promotes a hybrid work culture and values diversity and inclusion in its hiring practices.

Zendesk is seeking a Global Engagement Manager who can work from either Portugal or Poland, serving as a reliable resource for customers by gathering business requirements and designing tailored solutions. The role requires collaboration with multiple stakeholders and focuses on implementing these solutions while managing project delivery and customer engagement effectively. Key responsibilities include acting as the primary contact for customers, overseeing project timelines and budgets, and leading a team to meet success criteria. Candidates should have experience with enterprise-level customers, strong communication skills, and project management expertise, as well as familiarity with Agile methodologies. Zendesk offers a flexible hybrid work model, promoting both in-person collaboration and remote work to foster a productive and inclusive work environment.

Zendesk is seeking a Growth Marketing Manager to join its Performance Marketing team, focusing on driving growth throughout the customer journey. The role involves developing targeted digital marketing strategies in collaboration with cross-functional teams, ensuring alignment with broader marketing initiatives to enhance campaign effectiveness and support company objectives. Responsibilities include acting as a liaison between the Performance Marketing team and other departments, analyzing funnel performance, and creating integrated marketing plans that engage customers effectively. Candidates should have a strong background in data-driven marketing, particularly in B2B SaaS, along with excellent analytical and communication skills. This hybrid position requires working from Zendesk's Lisbon office once a week, promoting both collaboration and flexibility.

Zendesk is seeking a Staff Engineer to lead a new team focused on integrating AI into their customer service offerings. The role involves guiding experienced engineers, collaborating with product management, and ensuring the reliability of deployed services while mentoring junior team members. Applicants should have over six years of experience in server-side application development, expertise in relational databases, and a strong understanding of distributed systems and cloud services. Preferred qualifications include knowledge of Typescript, messaging systems like Kafka, and performance testing for large-scale data pipelines. Zendesk promotes a diverse and inclusive workplace, offering flexibility in work arrangements and opportunities for personal and professional growth.

The Senior Services Consultant at Zendesk is responsible for leading the technical delivery for customers, overseeing the implementation process from initial requirements to go-live. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training. Candidates should have over three years of customer-facing experience, hands-on skills in cloud-based solutions, and programming knowledge, particularly with AWS services and Python. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and emphasizes diversity and inclusion. The company is committed to providing reasonable accommodations for applicants with disabilities and maintains equal opportunity employment practices.

Zendesk is seeking a Workplace Experience Operations Coordinator to support its growing Workplace Experience Team, responsible for ensuring a smooth day-to-day environment for employees. Ideal candidates should be organized multi-taskers with a passion for helping others, flexible, and adaptable to a busy workplace. Key responsibilities include managing front desk operations, providing customer service, coordinating in-office events, and maintaining office safety and cleanliness while interacting with employees at all levels. Candidates should possess at least two years of experience in facilities coordination, strong communication and project management skills, and a familiarity with building operations. Zendesk emphasizes a diverse and inclusive work environment and offers hybrid work flexibility while seeking to accommodate applicants with disabilities.

The job description outlines a position for a Services Consultant within Zendesk's Professional Services team, which is responsible for aligning business needs with Zendesk solutions. The ideal candidate should be fluent in either German or French, possess technical knowledge, and demonstrate strong communication and project management skills. Responsibilities include understanding customer requirements, providing technical solutions, leading design sessions, and producing documentation. The role demands a proactive approach to customer training and support while managing multiple projects simultaneously. Zendesk offers a hybrid work environment with remote flexibility and fosters a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Machine Learning Engineer to join their Machine Learning team, focusing on delivering AI/ML-powered features for their customers. The role involves collaboration with ML Scientists and Senior Engineers, contributing to technical design discussions, and building tools for model experimentation and management. Candidates should have proficiency in Python or Ruby, at least one year of relevant experience, and familiarity with technologies like RESTful APIs, Docker, and cloud environments such as AWS or GCP. Preferred qualifications include experience with Airflow or Metaflow and knowledge of machine learning libraries like Pytorch. Zendesk promotes a hybrid work experience and values diversity, ensuring an inclusive workplace for all applicants.

Zendesk is looking for a Senior Specialist to join their SEO team as an experienced SEO and AEO Content Writer. The role involves creating high-quality, engaging content targeting the US market, optimizing it for search and answer engines to boost visibility and conversions. Responsibilities include researching and writing product landing pages and articles, employing SEO best practices, and collaborating with other teams to align content with business goals. Candidates should have at least five years of relevant experience, a degree in a related field, strong writing skills in US English, and familiarity with SEO tools and CMS platforms. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from all backgrounds.

Zendesk is seeking a Senior ML Engineer to enhance its AI/ML platform, which supports over 125,000 global brands in improving customer experience. The role focuses on developing GenAI infrastructure, including benchmarking frameworks, LLM Proxy, and orchestration tools to empower the organization's ML/AI teams. Candidates should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and experience with cloud services and container orchestration. Additionally, the position offers a hybrid work model, opportunities for professional growth, and a culture that emphasizes diversity and inclusion. Employees enjoy flexible working hours, professional development funds, and comprehensive health benefits.

Zendesk is seeking a Senior ML Engineer to lead the development of GenAI infrastructure that supports their customer experience mission for over 125,000 global brands. The role involves building and optimizing machine learning platforms, including the LLM Proxy, and collaborating with cross-functional teams to enhance AI capabilities. Key responsibilities include creating benchmarking frameworks for large language models, ensuring secure and efficient access to AI resources, and implementing best practices for system observability and reliability. The ideal candidate should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming and cloud services. Zendesk emphasizes professional growth and offers a flexible hybrid work environment, along with a commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in this mission by creating a foundation for AI-driven experiences and is currently seeking a Staff ML Engineer to advance its Generative AI infrastructure. The responsibilities of this position include designing and optimizing ML platform components, ensuring the alignment of platform investments with the company's AI/ML roadmap, and fostering a culture of mentorship within the team. To qualify, candidates should have 7+ years of experience in ML model development and deployment, familiarity with MLOps best practices, and expertise in LLM systems and cloud services. Zendesk promotes a hybrid work environment, offers professional development funds, and is committed to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

The job opening is for a Global Security & Safety (GSS) Intelligence & Response Analyst at Zendesk, located in Lisbon, with a combination of in-office and hybrid work opportunities. The key responsibilities include gathering intelligence, monitoring security alarms, and responding to incidents to ensure the safety of personnel and assets. Candidates are expected to collaborate with various stakeholders to produce threat assessments, write incident reports, and participate in an on-call rotation for urgent security matters. Ideal applicants should possess strong interpersonal and communication skills, analytical experience in a related field, and a commitment to continuous improvement. Zendesk promotes a diverse and inclusive work environment and encourages applications from candidates of various backgrounds.

Zendesk is seeking a Business Development Representative to join their Sales Development team in EMEA, which is crucial for driving new business and growth. This position offers exceptional training opportunities and is ideal for individuals looking to enhance their sales skills in a dynamic environment. Candidates should have at least six months of sales experience, a customer-centric attitude, and strong communication skills, with a preference for those familiar with SaaS sales. Zendesk promotes a hybrid working model, allowing employees to balance in-office and remote work while fostering a supportive and inclusive workplace culture. The company is committed to diversity and equal opportunity, welcoming applicants from various backgrounds and providing accommodations for those with disabilities.

Zendesk is seeking a Staff ML Engineer to enhance customer experience through machine learning and AI solutions. The role involves architecting, designing, and delivering ML-powered systems and features while collaborating with ML scientists and product teams to optimize processes. Key responsibilities include leading large-scale initiatives, developing MLOps practices, mentoring junior engineers, and driving technical excellence across projects. Successful candidates should have a strong background in Python development, scalable data processing, and hands-on experience with MLOps practices. The position offers a hybrid work environment, allowing flexibility while fostering collaboration within the team.

The AI Specialist, Customer Success at Zendesk is a vital role focused on facilitating customers' success by maximizing their investment in Zendesk's Advanced AI Agents. This position involves engaging with various levels of clients, from executives to operational teams, to drive the adoption of AI solutions, ensuring customers achieve measurable business outcomes quickly. Key responsibilities include proactive customer health management, collaborative initiatives with internal teams, and maintaining strong client relationships. Specialists are also expected to deliver exceptional customer experiences and act as advocates for clients within Zendesk's ecosystem. Candidates should have extensive experience in customer success roles, proficiency in both English and French, and a solid understanding of AI technologies to effectively communicate value to diverse stakeholders.

Zendesk is looking for a motivated Software Engineer to join their Internationalization team, with a focus on making their products accessible to a global audience. The role involves collaborating with various teams to develop internationalization features, writing efficient code primarily in Ruby on Rails, Node.js, and TypeScript, and building tools for Localization teams. Candidates should have a degree in Computer Science or a related field, proficiency in relevant programming languages, strong problem-solving abilities, and a passion for software development. The position promotes a hybrid work model, requiring some in-office attendance while also offering flexibility for remote work. Zendesk emphasizes a diverse and inclusive workplace and encourages continuous learning and personal growth among its employees.

Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

Zendesk aims to enhance customer experience through innovative solutions powered by AI and Machine Learning, supporting over 125,000 brands globally. They are seeking an experienced Machine Learning Engineering Manager to lead a team focused on knowledge creation through generative AI and making that knowledge easily accessible via information retrieval systems. The role requires overseeing the development and delivery of machine learning features, working closely with various teams to align projects with company strategy, and ensuring high engineering standards. Candidates should have a background in managing teams, experience in delivering ML projects, and strong communication skills, with a focus on collaboration and self-development. The position offers a flexible work environment, opportunities for professional growth, and a commitment to diversity and inclusion within the workplace.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.