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Zendesk is seeking sales talent for its Sales Development team in the EMEA region, which is essential for driving new business and supporting the company's rapid growth. The role provides a strong foundation in sales, including comprehensive training and a focus on recruiting high-potential individuals. Ideal candidates are those fluent in Spanish and English, with a passion for consultative sales, and a determined attitude to exceed performance targets. The working environment promotes collaboration through a hybrid model, combining in-office and remote work. Zendesk emphasizes a commitment to diversity, inclusion, and offers accommodations for applicants with disabilities.

The Sales Development role at Zendesk serves as a crucial pipeline for talent in the EMEA business, focusing on recruiting and coaching high-potential individuals. The position offers extensive training and the opportunity for career advancement in sales by working with a dynamic and ambitious team. Candidates are expected to manage inbound leads, upsell services, and maintain a customer-centric focus, while also contributing to a collaborative team environment. Fluency in German and English is required, and knowledge of additional languages is a plus, alongside a proactive attitude and strong communication skills. Zendesk is committed to diversity and inclusion in its hiring practices and provides a hybrid work model for employees.

Zendesk is expanding its Sales Development team in EMEA, seeking high-potential sales talent to enhance its customer support platform and accelerate personal career growth. The role involves driving new business, managing a busy outbound pipeline, and innovatively prospecting leads, while focusing on delivering exceptional customer experiences. Ideal candidates should have at least six months of sales experience, a passion for consultative sales, and strong communication skills, with fluency in German and English required (Polish or another CEE language is a bonus). Zendesk emphasizes a supportive work environment with quality leadership, flexibility for hybrid work, and a culture of inclusion and diversity. The company is committed to providing resources and accommodations to support its employees' needs.

Zendesk's Sales Development team is pivotal for driving business growth across the EMEA region, providing a strong foundation for career advancement in sales through comprehensive training and coaching. The role requires exceptional sales talent to manage leads, ensure excellent customer experiences, and generate high-value prospects from various sectors. Candidates should have a minimum of six months of sales experience, preferably in SaaS, alongside strong communication skills and fluency in Spanish and English. Zendesk promotes a hybrid work environment that emphasizes both in-person collaboration and remote flexibility while fostering a diverse and inclusive workplace culture. The company is dedicated to supporting its employees' professional development and providing the necessary tools for success.

Zendesk is looking for a Senior Specialist to join their SEO team as an experienced SEO and AEO Content Writer. The role involves creating high-quality, engaging content targeting the US market, optimizing it for search and answer engines to boost visibility and conversions. Responsibilities include researching and writing product landing pages and articles, employing SEO best practices, and collaborating with other teams to align content with business goals. Candidates should have at least five years of relevant experience, a degree in a related field, strong writing skills in US English, and familiarity with SEO tools and CMS platforms. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from all backgrounds.

Zendesk is seeking a Senior ML Engineer to enhance its AI/ML platform, which supports over 125,000 global brands in improving customer experience. The role focuses on developing GenAI infrastructure, including benchmarking frameworks, LLM Proxy, and orchestration tools to empower the organization's ML/AI teams. Candidates should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and experience with cloud services and container orchestration. Additionally, the position offers a hybrid work model, opportunities for professional growth, and a culture that emphasizes diversity and inclusion. Employees enjoy flexible working hours, professional development funds, and comprehensive health benefits.

Zendesk is seeking a Senior ML Engineer to lead the development of GenAI infrastructure that supports their customer experience mission for over 125,000 global brands. The role involves building and optimizing machine learning platforms, including the LLM Proxy, and collaborating with cross-functional teams to enhance AI capabilities. Key responsibilities include creating benchmarking frameworks for large language models, ensuring secure and efficient access to AI resources, and implementing best practices for system observability and reliability. The ideal candidate should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming and cloud services. Zendesk emphasizes professional growth and offers a flexible hybrid work environment, along with a commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in this mission by creating a foundation for AI-driven experiences and is currently seeking a Staff ML Engineer to advance its Generative AI infrastructure. The responsibilities of this position include designing and optimizing ML platform components, ensuring the alignment of platform investments with the company's AI/ML roadmap, and fostering a culture of mentorship within the team. To qualify, candidates should have 7+ years of experience in ML model development and deployment, familiarity with MLOps best practices, and expertise in LLM systems and cloud services. Zendesk promotes a hybrid work environment, offers professional development funds, and is committed to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

The AI Specialist, Customer Success role at Zendesk focuses on enabling customers to achieve business outcomes rapidly by leveraging Zendesk's advanced AI solutions. This position involves collaboration across various levels of a customer's organization, from executives to front-line users, ensuring that clients derive maximum value from their investments in Zendesk. Key responsibilities include driving AI adoption through proactive engagement, fostering strong customer relationships, and acting as a bridge between Zendesk's internal teams and customers to facilitate successful outcomes. Candidates should possess a minimum of three years in customer success or related fields and demonstrate the ability to advocate for customers while managing software technology effectively. Furthermore, Zendesk promotes a hybrid work environment, valuing inclusivity and diversity within its workforce.

The job opening is for a Global Security & Safety (GSS) Intelligence & Response Analyst at Zendesk, located in Lisbon, with a combination of in-office and hybrid work opportunities. The key responsibilities include gathering intelligence, monitoring security alarms, and responding to incidents to ensure the safety of personnel and assets. Candidates are expected to collaborate with various stakeholders to produce threat assessments, write incident reports, and participate in an on-call rotation for urgent security matters. Ideal applicants should possess strong interpersonal and communication skills, analytical experience in a related field, and a commitment to continuous improvement. Zendesk promotes a diverse and inclusive work environment and encourages applications from candidates of various backgrounds.

Zendesk is seeking a Business Development Representative to join their Sales Development team in EMEA, which is crucial for driving new business and growth. This position offers exceptional training opportunities and is ideal for individuals looking to enhance their sales skills in a dynamic environment. Candidates should have at least six months of sales experience, a customer-centric attitude, and strong communication skills, with a preference for those familiar with SaaS sales. Zendesk promotes a hybrid working model, allowing employees to balance in-office and remote work while fostering a supportive and inclusive workplace culture. The company is committed to diversity and equal opportunity, welcoming applicants from various backgrounds and providing accommodations for those with disabilities.

Zendesk is seeking a Talent Acquisition Partner to manage recruitment across various functions in Portugal and the EMEA region. The role includes overseeing the entire recruitment lifecycle, where the partner will collaborate with hiring managers and contribute to a diverse and inclusive hiring culture. Ideal candidates should have over three years of experience in full-cycle recruiting, strong sourcing skills, and the ability to influence stakeholders. The position offers professional development opportunities, a flexible working environment, and a supportive team culture. Additionally, Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Staff ML Engineer to enhance customer experience through machine learning and AI solutions. The role involves architecting, designing, and delivering ML-powered systems and features while collaborating with ML scientists and product teams to optimize processes. Key responsibilities include leading large-scale initiatives, developing MLOps practices, mentoring junior engineers, and driving technical excellence across projects. Successful candidates should have a strong background in Python development, scalable data processing, and hands-on experience with MLOps practices. The position offers a hybrid work environment, allowing flexibility while fostering collaboration within the team.

Zendesk is seeking a Staff Machine Learning Engineer for their AI Copilot team, focusing on delivering AI/ML powered features for their customers. The role involves collaborating with ML Scientists, leading technical design discussions, and guiding the development of tools for model management while enhancing platform scalability and robustness. Required qualifications include proficiency in Python or Ruby, significant experience in large-scale application development, and familiarity with cloud services like AWS or GCP. Preferred skills include experience with ML tools like Airflow or Metaflow, and familiarity with machine learning libraries such as Pytorch. The position allows for hybrid work, promoting a balance between in-office collaboration and remote flexibility, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products, assisting over 125,000 global brands. The Senior Machine Learning Scientist role focuses on developing and deploying advanced Machine Learning and AI models to optimize customer service operations. Responsibilities include researching NLP/ML models, conducting experiments to improve model performance, collaborating with engineers, and analyzing large datasets to derive insights. Key challenges involve automating customer service interactions and ensuring efficient routing of inquiries across various languages. The position requires an MSc (preferably a PhD) in a relevant field, proficiency in ML methodologies, and strong programming and collaboration skills, alongside a commitment to fostering a diverse and inclusive work environment.

The AI Specialist, Customer Success at Zendesk is a vital role focused on facilitating customers' success by maximizing their investment in Zendesk's Advanced AI Agents. This position involves engaging with various levels of clients, from executives to operational teams, to drive the adoption of AI solutions, ensuring customers achieve measurable business outcomes quickly. Key responsibilities include proactive customer health management, collaborative initiatives with internal teams, and maintaining strong client relationships. Specialists are also expected to deliver exceptional customer experiences and act as advocates for clients within Zendesk's ecosystem. Candidates should have extensive experience in customer success roles, proficiency in both English and French, and a solid understanding of AI technologies to effectively communicate value to diverse stakeholders.

Zendesk is looking for a motivated Software Engineer to join their Internationalization team, with a focus on making their products accessible to a global audience. The role involves collaborating with various teams to develop internationalization features, writing efficient code primarily in Ruby on Rails, Node.js, and TypeScript, and building tools for Localization teams. Candidates should have a degree in Computer Science or a related field, proficiency in relevant programming languages, strong problem-solving abilities, and a passion for software development. The position promotes a hybrid work model, requiring some in-office attendance while also offering flexibility for remote work. Zendesk emphasizes a diverse and inclusive workplace and encourages continuous learning and personal growth among its employees.

Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is seeking motivated Digital Inside Sales Specialists to enhance customer experience for both new and existing clients. The role requires becoming a product expert to communicate Zendesk's value effectively, responding to leads and inquiries through various communication channels, and exceeding established performance metrics. Ideal candidates should have a strong sales background, preferably in software/SaaS, and exhibit excellent communication skills in both French and English. The position involves working primarily in-office, with a hybrid model allowing remote work part-time, and emphasizes the importance of collaboration and learning. Zendesk is committed to fostering diversity and inclusion in its hiring practices and provides reasonable accommodations for applicants with disabilities.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical, solution, and competitive aspects while collaborating closely with Sales, Marketing, and Product teams. Candidates are expected to have over three years of presales experience, proficiency in German, and a solid understanding of web technologies and SaaS applications. Key responsibilities include maintaining technical relationships with clients, delivering tailored technical information, and executing customer Proofs of Concept. Desired skills include familiarity with CCaaS technologies, consulting experience with enterprise software, and insight into AI's impact on customer service. Zendesk promotes a hybrid work environment that facilitates both in-person collaboration and remote flexibility while being committed to diversity and inclusion.

Zendesk is looking for a detail-oriented Localization Engineer responsible for managing and optimizing localization operations for its software products. The role involves developing workflows, collaborating on technical localization issues, and utilizing tools and software to enhance translation processes. Candidates should possess a Bachelor’s degree in a relevant field and have proven experience in localization with expertise in programming languages like Python and Perl. The position offers full project ownership, opportunities for professional growth, and a flexible hybrid work environment. Zendesk is committed to diversity and inclusion in hiring and encourages applicants from all backgrounds.

Zendesk is seeking a Senior Machine Learning Engineer to join their Machine Learning team, where the focus is on enhancing customer relationships through AI and ML features. The role involves collaboration with ML Scientists, technical design discussions, and the development of tools for model management. Candidates should have expertise in Python or Ruby, a solid background in large-scale applications, and experience with MLOps and various tech stacks, including AWS, Docker, and Kubernetes. Preferred qualifications include familiarity with Airflow, Metaflow, and machine learning libraries like Pytorch. Zendesk promotes a hybrid work environment, emphasizing inclusivity and diversity in their hiring practices.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

Zendesk aims to enhance customer experience through innovative solutions powered by AI and Machine Learning, supporting over 125,000 brands globally. They are seeking an experienced Machine Learning Engineering Manager to lead a team focused on knowledge creation through generative AI and making that knowledge easily accessible via information retrieval systems. The role requires overseeing the development and delivery of machine learning features, working closely with various teams to align projects with company strategy, and ensuring high engineering standards. Candidates should have a background in managing teams, experience in delivering ML projects, and strong communication skills, with a focus on collaboration and self-development. The position offers a flexible work environment, opportunities for professional growth, and a commitment to diversity and inclusion within the workplace.

Zendesk, known for its customer relationship software, is seeking a Machine Learning Engineering Manager for its ML team to deliver AI/ML features at scale. The role involves leading experienced engineers, improving software delivery, recruiting new talent, fostering a diverse work environment, and contributing to team development. Candidates should have experience in managing teams, delivering ML projects, exceptional communication skills, and a dedication to self-development. Preferred qualifications include experience in ML operations and familiarity with tools for evaluating and monitoring large language models. Zendesk promotes a hybrid work culture and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Content Program Manager to join its Digital Programs and Customer Success team, focusing on creating engaging content for Customer Success Managers (CSMs). The role includes developing a comprehensive content strategy, collaborating with various teams to ensure accurate product content, and managing diverse content formats for customer engagement. The candidate should have over five years of experience in content management, strong project management skills, and proficiency with digital content tools. The hybrid position requires in-office attendance part of the week, aimed at promoting collaboration and learning. Zendesk emphasizes inclusivity and equal opportunity, encouraging diverse applicants while also providing accommodations for individuals with disabilities.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.

The Technical Account Manager (TAM) at Zendesk serves as a vital link between the company and its clients, helping devise and implement strategies to enhance customer and employee experiences. TAMs do not handle implementations directly but guide clients in utilizing Zendesk products effectively, focusing on understanding their business strategies, workflows, and technical requirements. The role offers a hybrid work environment, allowing for a combination of remote work and in-office interaction which fosters collaboration and learning. Daily responsibilities include building relationships, providing consultations, leading adoption processes, and acting as the customer's voice within the organization. Candidates should possess extensive technical experience, knowledge of customer experience management, and strong communication skills, with an emphasis on collaborative working in a matrix environment.

Zendesk seeks a Staff Machine Learning Engineer to contribute to enhancing customer experience through machine learning and generative AI solutions, impacting over 125,000 global brands. The role involves architecting and building scalable ML/LLM applications, leading modern tooling approaches, managing end-to-end project life cycles, and mentoring team members. Applicants should have at least five years of experience in ML engineering, a strong background in deploying scalable systems, and proficiency in Python and big data technologies. Zendesk emphasizes a collaborative, inclusive work environment that encourages innovation and technical leadership, offering competitive compensation and career growth opportunities. The company is committed to diversity in the workplace and provides accommodations for applicants with disabilities.

Zendesk aims to enhance customer experience through its products, which serve over 125,000 global brands. The Enterprise Machine Learning team focuses on using data-driven insights and scalable machine learning solutions to facilitate decision-making across the organization. The Staff Data Scientist role involves leading the design and deployment of advanced ML solutions, particularly utilizing large language models (LLMs) and deep learning, while ensuring business value is prioritized. Candidates should possess at least five years of experience in data science, alongside strong technical skills in statistical modeling, programming, and scalable solution architecture. Zendesk offers a dynamic working environment encouraging innovation and professional growth, promoting diversity and inclusion within the workplace.

Zendesk is seeking a Senior Software Engineer to enhance their use of AI to improve customer service, specifically through the development of conversational AI agents. The role involves shaping and developing Ruby on Rails and TypeScript services, mentoring junior engineers, and fostering a customer-centric team approach. Applicants should have over three years of experience in relevant programming languages and AI feature integration, along with a strong foundation in systems design. Ideal candidates will have experience in high-volume environments and container orchestration, and they should embody an open-minded and inclusive mentality. Zendesk is committed to fostering diversity and inclusion in the workplace and supports a hybrid work model to encourage collaboration and flexibility.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.