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As a Technical Architect at Zendesk, you will interpret customer requirements and design and implement Zendesk integrations, collaborating with customer SMEs to craft the best technical solution for their workflows and ensure success. You will seek to understand customer needs, lead technically oriented conversations, work with Consultant, Support, and Account Management teams to position and validate implementations, and communicate highly technical concepts to executive stakeholders, while prototyping ideas and leading technical discussions across many technologies. Requirements include a Bachelor's degree (or equivalent) with 1-2+ years delivering consulting services or programming in languages such as Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; experience with SaaS; and excellent communication in English (other languages a plus). Nice-to-have items include experience in global teams; familiarity with a backend language; hands-on experience with Zendesk products, Apps Framework, and SSO; Zendesk Administrator and App Developer certifications. Zendesk emphasizes a hybrid work model with in-office and remote days, a culture of diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, while noting AI screening may be used in the hiring process.

Technical Account Managers act as an extension of customers, partnering with agents, admins, IT teams, CX Directors and Executives to craft strategies that drive customer and employee experience, while guiding methodologies for implementation rather than performing the implementations themselves. They begin by understanding the customer’s business strategy and, with Zendesk Success and Account Executives, analyze how the product is used across use-cases, configurations, integrations and apps. The role is hybrid, offering remote work with a weekly in-office presence to balance collaboration and perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering Zendesk capability demos for quick wins, owning the Premier Enterprise offering with a Customer Technical Roadmap, conducting operational reviews, coordinating Zendesk resources, ensuring robust issue-resolution plans, and voicing the customer’s needs to Zendesk product teams. Requirements include fluent English, excellent communication and presentation skills, knowledge of CX products (ideally Zendesk), SaaS implementations and API/workflows experience, 5+ years of technical experience, a proactive, collaborative, customer-facing background as a technical lead, and the ability to thrive in a matrix environment, with Zendesk highlighting a hybrid, inclusive culture that emphasizes diversity, equal opportunity, AI screening, and accommodations for disabilities, managed by the hiring manager.

Zendesk is hiring a Senior Product Designer for the Knowledge team to define a systems-oriented vision for a best-in-class knowledge platform that powers AI-driven self-service and rethinks the Help Center for the AI era, collaborating with product managers, engineers, content designers, and researchers. The role emphasizes designing end-to-end experiences, including interaction models, flows, wireframes, and high-fidelity mockups, and involves presenting and defending design solutions to partners and senior executives. You will work primarily with teams in Poland, Denmark, and Portugal, with distributed colleagues across EMEA, AMER, and APAC. Requirements include 5+ years of SaaS design, 2+ years in designing Content Management Software or integration systems, experience with LLM integrations and AI feature workflows, and the ability to operate in a technical environment with rapid prototyping. Benefits include ownership of projects, flexible hybrid work, growth opportunities, and Zendesk’s commitment to diversity and inclusion; applicants must submit a portfolio link, and AI may be used to screen applications with accommodations available upon request.

Zendesk is seeking an Account Executive with a proven B2B sales track record (preferably with AI-sales experience) to grow the business in Portugal by building relationships and introducing innovative solutions. The role focuses on acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data and customer insights to improve prospecting, conversion, retention, and expansion. Responsibilities include creating quarterly territory plans, aligning Zendesk products with client objectives, leading complex, multi-month value-centric sales cycles, maintaining a robust pipeline and forecast, and securing C-level sponsorship. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a history of exceeding targets, experience selling to executives, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel and fluency in Portuguese, Spanish, and English. Zendesk endorses a hybrid work model, champions diversity and inclusion, notes that AI may screen applications, and provides accommodations on request.

Zendesk is seeking an AI Services Consultant to lead customer implementations of the AI Resolution Platform, acting as a technical expert and trusted advisor to accelerate time-to-value. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to deliver transformative business outcomes with agile, precise delivery. Key objectives include accelerating adoption and operational excellence, serving as the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities span offering technical guidance, change management and training, ensuring successful project delivery, maintaining customer satisfaction, cross-functional collaboration, and delivering tactical AI solutions aligned with business goals. Candidates should have 3+ years in consulting or professional services, enterprise SaaS go-to-market experience, adoption analytics and success planning, a relevant degree (advanced degrees and AI strategy or project management certifications preferred), strong program management and communication skills, a hybrid in-office/remote work model, and Zendesk’s commitment to diversity and inclusion.

Zendesk is seeking a Manager of the Business Development team in the EMEA region (expanding from Lisbon) to recruit, coach, and lead SDRs and BDRs and shape their programs as the company scales. The role requires building a high-performing, diverse sales team that consistently overachieves targets, while collaborating with Sales, Marketing, Sales Ops, and Talent Acquisition to drive revenue and talent pipelines and uphold Zendesk’s culture. The position offers a hybrid work model with remote Mondays and Fridays and in-office Tuesdays through Thursdays in Lisbon, designed to balance autonomy and team connection. Requirements include prior management of BDR/SDR teams, fluency in German or Dutch, a proven SaaS sales background, a track record of meeting quota, experience in demand generation and lead flow management, and strong cross-functional, data-driven, and presentation skills. Zendesk emphasizes diversity, equity and inclusion, equal opportunity employment, AI-based screening per policy, and provides accommodations for applicants with disabilities.

The Prospecting Acceleration Specialist at Zendesk will own onboarding, continuous learning, and prospecting excellence across the region to accelerate BDR ramp time, improve conversion rates, and boost team confidence. Key responsibilities include delivering onboarding for new BDRs, designing ongoing enablement on messaging and tools, optimizing outbound sequences, providing field coaching, and collaborating cross-functionally with Marketing, Enablement, Operations, and Product to support the Sales Development team. The ideal candidate has 2–4+ years of Sales Development experience in a fast-growing SaaS environment, with current or former BDR experience at Zendesk or similar, deep knowledge of outbound tactics and tools, and a proven ability to coach others and communicate clearly. The role offers the opportunity to make a measurable impact on a global sales development organization within a customer-first, employee-empowered culture, and includes hybrid work with in-office expectations part of the week plus competitive benefits and professional development resources. Zendesk is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants, and notes that AI may be used to screen applications; applicants can contact for reasonable accommodations.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes, owning the strategic AI roadmap and building executive partnerships to start AI initiatives strong and scale them. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and driving adoption through expansion with success metrics like satisfaction, automated resolution usage, and retention. Responsibilities include full ownership of AI roadmap delivery, serving as design authority for deployments, shaping long-term AI strategy, aligning cross-functional teams, acting as engagement lead, maintaining mutual roadmaps, managing channel/adoption strategy, and measuring impact with data-driven insights. Qualifications include 5+ years in Customer Success/Experience (1+ year AI), Spanish fluency, enterprise SaaS GTM experience, ability to forecast churn/expansion, a relevant bachelor’s degree (advanced degrees or certifications preferred), and the ability to translate AI concepts for executives, with AI domain expertise a plus. The role is hybrid with part-of-week on-site, Zendesk promotes inclusion and accommodations, and the company may use AI screening in the hiring process.

Zendesk is hiring frontend engineers to build AI-powered customer experience interfaces used by millions of users, working with engineers, ML scientists, and designers and contributing to Zendesk Garden and frontend design practices. The role focuses on building responsive, accessible UIs with React and TypeScript, delivering intuitive AI-powered features, resolving production issues, and championing code quality, testing, and developer experience, while mentoring others. Requirements include at least four years of modern web app experience, proficiency in TypeScript/React, experience with state management (Redux or similar), solid web fundamentals, interest in AI/ML interfaces, accessibility and performance focus, and a testing background is a plus with a self-driven approach. Tech stack includes React/TypeScript, Redux/Redux Saga, React Query, styled-components, Zendesk Garden, Jest/RTL/Cypress for testing, with services on AWS/Kubernetes/Docker and logging/monitoring via Datadog and Sentry. Benefits include ownership and impact on millions, opportunities to learn and specialize (e.g., accessibility, performance, design systems), flexible hybrid work with offices in Lisbon and Krakow, and a commitment to diversity, equal opportunity, and accommodations.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and manage the sales and talent pipeline as the company grows. You will be a key member of the sales team, run a busy outbound pipeline, prospect into both cold accounts and new groups within existing Zendesk customers, generate high-value pipeline across startups to enterprise companies, and be the face of the brand with an outstanding customer experience. You must be fluent in English and Arabic, have at least six months in a sales-related role, a passion for consultative SaaS sales, strong business sense, a "can do" winner mentality and self-starter drive, excellent communication skills, and a bachelor’s or master’s degree is preferable, with availability for a Lisbon hybrid role (office + remote) and the specific in-office schedule to be determined by the hiring manager. Zendesk offers a quality leadership team, a dedicated onboarding buddy, and flexibility to work from home or the office with provided tools (MacBook, desk chair allowance, Sales Navigator, Zoom) and a hybrid onsite experience designed for connection and learning. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; it may use AI to screen applications, and it provides reasonable accommodations for applicants with disabilities, with information on EEO rights and how to request accommodations available.

The role is Zendesk Implementation Services Consultant (French Speaker) within Zendesk Professional Services, responsible for designing and configuring Zendesk for enterprise customers through design workshops, remote or on-site with an Engagement Manager. The job requires independent work, delivering launch packages and optimizations within scope, time, and budget, and managing commitments across multiple customers. Key duties include guiding customers, maintaining product expertise, establishing service policies, gathering requirements, conducting meetings, handling complex issues and escalations, and contributing to revenue targets. Requirements include a Bachelor's degree, fluency in French and English, 3+ years of customer-facing consulting, experience with complex tech/SaaS engagements, strong project management and communication skills, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or support and familiarity with customer relationship/experience software. The company offers a hybrid work model with partial in-office attendance, emphasizes diversity and inclusion, notes possible AI screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Machine Learning Engineering Manager for the AI Copilot team to deliver AI/ML-powered features at scale. The role involves leading a team of ML engineers and scientists through the full lifecycle of ML projects, collaborating with ML/AI leadership to improve software delivery and service reliability, recruiting, and fostering a diverse and inclusive environment with a focus on career development. Required qualifications include experience managing people across one or more teams with large, distributed Internet-facing systems, a proven ability to deliver ML projects to production, strong communication and prioritization skills, a commitment to self-development, and a collaborative, upbeat work ethic. Preferred qualifications include experience delivering ML products or ML operations (MLOps), familiarity with LLM evaluation/monitoring tooling, and experience with SQL or DBT. The tech stack includes Python and Ruby, AWS, PyTorch, Airflow and Metaflow, data in S3/RDS/MySQL/Snowflake, services deployed to Kubernetes with Docker, and heavy use of multiple LLM providers, with Zendesk supporting hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring a Sales Development professional for the EMEA region, presenting the role as a training ground to develop sales skills and accelerate career progression within its fast-growing customer-support platform. The role involves driving new business, managing a busy outbound pipeline, prospecting into cold accounts and divisions of existing customers, and building high-value pipeline across startups to enterprise customers. Ideal candidates have at least six months of sales experience (SaaS preferred), a consultative, customer-centric mindset, strong communication, a self-starter attitude, English fluency, and a hybrid work arrangement with a Lisbon office plus remote work. The position requires representing the brand, delivering exceptional customer experience, and overachieving on targets, with creative use of social tools for lead generation in a collaborative “Zen” environment. Zendesk emphasizes diversity, equity, and inclusion, equal opportunity employment, accommodations for disabilities, and notes potential AI screening in applications, while offering a hybrid work model that balances in-person collaboration across offices worldwide.

Zendesk is hiring a Sales Development role in its EMEA sales team to drive new business, qualify high-value inbound leads, and set up Account Executives for success, offering a clear path for a sales career in a fast-growing region. Responsibilities include handling a high volume of inbound leads in CRM, qualifying opportunities, upselling and cross-selling before passing to AEs, and contributing to the regional strategy while delivering an outstanding customer experience in a multicultural Europe, Middle East and Africa team. Requirements include fluency in German or Polish and English, a passion for consultative sales, sales experience is a bonus but not essential if you have a bachelor’s or master’s degree, plus a self-starter attitude and strong communication; you must be able to work in the Lisbon office on Tuesdays, Wednesdays, and Thursdays. The role features a hybrid work model with a rich onsite experience and remote work part of the week, with in-office days determined by the hiring manager to support connection and collaboration. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities, with contact options for requesting accommodations.

Zendesk is seeking an AI Success Strategist in Customer Success to lead end-to-end AI roadmaps, own executive partnerships, and ensure AI initiatives start strong and scale beyond technical deployment. The role’s mission is to translate product capabilities into clear business strategies, drive adoption from initial deployment through sustained expansion, and measure success by customer satisfaction, automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value for Zendesk AI, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes including renewals and revenue growth. Key responsibilities include owning AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategy, and using data-driven insights to maximize impact. Required qualifications include 5+ years in Customer Success with 1+ year AI experience, German fluency, enterprise SaaS GTM or related experience, strong analytics for churn/expansion, and a bachelor’s degree; the role also notes a hybrid work arrangement and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations.

Zendesk is seeking an AI Success Strategist in Customer Success to lead the end-to-end delivery of customers’ AI roadmaps, owning strategic AI adoption and executive partnerships that start strong and scale. The role’s mission is to translate product capabilities into business strategies, define a long-term AI vision, align internal and external teams, and drive execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Responsibilities include owning AI roadmap delivery, serving as the design authority for deployments, shaping a long-term AI vision, coordinating cross-functional alignment among Product, Services, Sales, Success, and Partners, leading engagements, sustaining mutual AI roadmaps, shaping channel and adoption strategy, and using data-driven insights to drive measurable impact. Qualifications include a minimum of 5+ years in Customer Success/Experience with at least 1+ year of AI-related experience, fluency in French, prior GTM experience in enterprise technology or SaaS, ability to forecast churn and expansion, a Bachelor’s degree in a related field (advanced degrees and AI/PM certifications preferred), and proven ability to design success plans and influence cross-functionally, with AI domain expertise considered a plus. The role is hybrid with in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI to screen applicants, and accommodations are available for applicants with disabilities.

Zendesk is hiring a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team of strategists who deliver measurable AI outcomes for customers. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, ensuring consistent execution across customers, and maintaining recurring, outcome-driven cadences that improve customer satisfaction, automated-resolution adoption, and retention/expansion. Overarching objectives include owning and scaling the team, operationalizing repeatable playbooks and forecasts to detect and mitigate risk earlier, and driving improvements in automation adoption, time-to-value, and at-risk accounts. Success requires skills in product partnership, generative AI fluency, executive engagement, forecasting and risk management, and cross-functional coordination, plus 7+ years in customer-facing enterprise roles and 2+ years of people management leading teams of 6–10, with GTM experience and a track record of measurable adoption outcomes. The role is hybrid with partial in-office time, and Zendesk emphasizes fairness, diversity, and responsible AI governance, including accommodations for applicants with disabilities.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Born in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, driven by a heart-forward tech culture. The QA Analyst role involves comprehensive testing (functional, regression, and performance), collaborating with developers and product managers, executing tests, reporting defects, and building/maintaining end-to-end automation to support continuous testing and production defect resolution. Requirements include a bachelor’s degree or equivalent, at least 5 years of testing experience, strong English, solid QA methodologies, web app testing, understanding GET vs POST, basic XSS, with advantages such as ISTQB, Jira admin, Agile, performance and security testing, and automation tools like Cypress/Playwright and Jest, plus languages such as Java/Kotlin/TypeScript/Python and Linux/MacOS/AWS experience. Why join Tempo: meaningful impact, opportunities to innovate, collaborative culture, and growth; remote-first with unlimited vacation in most locations, comprehensive benefits including training and WFH reimbursements, diverse teams, and an equal-opportunity workplace, with resumes requested in English.

Zendesk's AI Success Strategist, Customer Success leads end-to-end delivery of customers' AI roadmaps by translating Zendesk's product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure initiatives start strong and scale. The overarching objective is to accelerate time-to-value, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes such as renewals, account expansion, and retention improvements. Key responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, aligning cross-functional teams, leading structured discovery and success planning, managing risks, sustaining recurring cadences, and driving data-driven adoption and impact. Qualifications require 5+ years in related Customer Success or Experience roles with at least 1 year of AI experience, a track record in enterprise SaaS GTM or advisory roles, experience using adoption analytics to forecast churn and growth, a bachelor's degree (advanced degrees or AI/project management certifications preferred), and strong cross-functional influence and compliance awareness. The role is hybrid, requiring partial in-office presence with scheduling determined by the hiring manager, and Zendesk emphasizes inclusion, fair hiring practices, potential AI screening, accommodations, and a mission to deliver an intelligent, customer-centered experience.

Zendesk is seeking a Nordic-speaking Business Development Representative to drive new business across the EMEA region, offering strong training and a clear path to sales career growth in a high-achievement culture. The role involves owning the regional go-to-market, managing a busy outbound pipeline, prospecting into cold accounts and new segments within existing Zendesk customers, and building high-value pipeline from startups to enterprise clients while delivering an outstanding customer experience. Qualifications include a bachelor’s or master’s degree preferred, at least 6 months in a sales-related role, fluency in English plus Swedish or Danish, SaaS and consultative selling experience, a can-do attitude, and excellent written and verbal communication; the position is hybrid with a Lisbon office plus remote work. Zendesk offers leadership support, a dedicated buddy, and flexibility to work from home or office with tools provided to help you succeed in either location. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, notes AI-based screening may be used in hiring, and provides accommodations for applicants with disabilities; the company emphasizes a hybrid work model and a supportive, inclusive culture.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better. The company began in 2007 as a time-tracking tool and has become the #1 time management add-on for Jira, expanding within the Atlassian ecosystem, with a mission to help everyone work smarter with a heart. The role is for a front-end developer who will collaborate with product managers, designers, developers, QA engineers, and technical writers to build Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud. Requirements include 4+ years of front-end experience, 1+ year of commercial TypeScript with React, a relevant degree, strong TS/JavaScript/CSS/HTML skills, usability and performance focus, English proficiency, and the ability to work autonomously with incomplete specifications; Java/Kotlin experience is a plus. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and an equal opportunity workplace with opportunities to have a real impact.

Tempo Software serves over 30,000 customers, including a third of Fortune 500 companies, and offers integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools. The company is hiring a passionate front-end developer to join the engineering team to work on Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA, and writers. Responsibilities include writing efficient, readable, maintainable, and testable client-side code in TypeScript and JavaScript, creating unit and integration tests, reviewing others' code, and prioritizing user experience, security, and performance. Requirements include 4+ years of front-end development for commercial software, 4+ years of TypeScript with React, a CS or related degree with knowledge of CS fundamentals, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, good English, and the ability to work autonomously and with incomplete specifications; Java/Kotlin is a plus. Benefits include remote-first work, unlimited vacation, health/dental/vision and savings plans, training reimbursement, travel to international offices, diverse teams, and an equal-opportunity, inclusive culture.

Tempo is a cloud-focused software company with over 30,000 customers—including a third of the Fortune 500—providing time management, resource planning, budgeting, roadmapping, program management, and reporting tools that help teams work smarter. The Senior Backend Developer (Cloud) will work on flagship Jira Cloud plugins (Tempo Timesheets, Capacity Planner, and Financial Manager), collaborating with product managers, designers, QA engineers, and technical writers to solve customer problems while delivering high-quality code. Responsibilities include writing efficient Kotlin/Java server-side code, creating unit and integration tests, performing code reviews, and addressing challenges with a focus on user experience, security, and performance. Requirements include 4+ years of server-side Java/Kotlin experience, TypeScript/React experience is a plus, a degree in Computer Science or Software Engineering, strong CS fundamentals (big-O, data structures, algorithms), API design skills, experience with scalable distributed systems, Kubernetes and AWS, and SQL and NoSQL knowledge, plus upper-intermediate English and the ability to work autonomously and remotely. Perks include remote-first culture, unlimited vacation, health/dental/vision benefits, training and travel reimbursements, opportunities for professional growth, and an inclusive equal-opportunity workplace.

Zendesk’s Professional Services team is seeking a Managed Services Consultant to support a portfolio of enterprise customers and act as an experience-maker who helps clients adopt, optimize, and realize ongoing value from Zendesk products. You will manage the portfolio to minimize churn and contraction, maintain deep product expertise, guide proactive customer education, delegate requests to global colleagues, help establish premier service policies, and provide business consultations to tailor Zendesk configurations and resolve high-impact issues. Basic qualifications include 3+ years in professional consulting or customer success, strong executive-facing communication, empathy, project management and multitasking, and willingness to travel up to 10%. Preferred qualifications include technical curiosity with experience at a tech company or SaaS, Zendesk knowledge, and language skills beyond English. The role offers a hybrid work arrangement with in-office time in Lisbon (Rato) and remote work part of the week, and Zendesk emphasizes diversity and inclusion, AI screening of applicants, and accommodations for disabilities.

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, program management, reporting, and more to help teams deliver from vision to value. Since 2007, it started as a time-tracking tool and became the #1 time management add-on for Jira, growing into a trusted name in the Atlassian ecosystem. The role is a remote, full-stack developer for Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems. Requirements include 4+ years of TypeScript/React client-side experience and 4+ years of Java server-side experience, API design skills, a CS-related degree, strong UI/UX and performance focus, and the ability to work autonomously with evolving specifications. Perks include remote-first work, unlimited vacation in most locations, health/dental/vision and savings benefits, training and travel reimbursements, diverse teams, and an equal-opportunity commitment; resumes should be submitted in English.

Zendesk aims to power exceptional service and human connections, taking a leadership position in Employee Service to boost productivity and employee experiences. They’re hiring an Employee Service Sales Specialist to grow the SaaS customer base by building relationships with decision-makers and expanding offerings within existing partnerships. Responsibilities include positioning Employee Service use cases, collaborative sales support across the full cycle, ROI analyses, providing subject-matter expertise to the sales team, achieving quota, and feeding customer insights back to product development. Requirements include a BA/BS or equivalent, at least 3 years in Employee Service sales (HR/IT use cases), a minimum of 10 years in HR/IT service and operations management, a proven track record of meeting quotas, the ability to navigate complex multi-month sales cycles, travel flexibility, an entrepreneurial and collaborative mindset, and strong communication skills. The role is hybrid with in-office and remote work, and Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and accommodations for disabilities.

The role is a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, working in an Agile environment to craft curated data products and maintain a single source of truth across Zendesk using data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform. Daily responsibilities include collaborating with teammates and business partners to capture requirements and design data models, serving as the data model SME, transforming raw data into schemas for various domains, and building ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt. The role emphasizes data quality, optimized warehousing processes, and promoting engineering practices (version control, CI/CD, code reviews, pair programming), while building analytics across customer 360, finance, product, and sales and automating internal processes. Requirements include 5+ years of experience with complex data pipelines and ETL in big data environments, strong data modeling/architecture and SQL skills, expertise with Snowflake, dbt, and Python (primarily), and experience integrating with SaaS APIs, along with data governance and root cause analysis capabilities. The data stack features Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch; BI tools Tableau/Looker; and infrastructure on GCP/AWS/Kubernetes/Terraform/GitHub Actions, and the role offers a hybrid work arrangement with some in-office time, while Zendesk highlights diversity, inclusion, AI screening, and accommodations.

The role is a Business Development Representative for SMB UKI within Zendesk's Sales Development team, focused on driving new business and supporting the growth of the EMEA region. Responsibilities include managing a busy outbound pipeline, delivering a top-notch customer experience, and creatively prospecting into cold accounts as well as new divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, an interest in consultative SaaS sales, strong communication skills, English fluency, a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive culture with leadership development, a buddy system, and flexible hybrid work options with the necessary tools to succeed. The company commits to equal opportunity and inclusion, provides accommodations for applicants with disabilities, and notes that AI or automated screening may be used in the hiring process.

Zendesk is hiring a Staff Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale within a culture-focused environment. You will work with ML scientists and engineers, lead technical design, build tools for model experimentation and management, collaborate with DevOps/feature/platform/product teams, and drive initiatives to improve scalability and robustness while mentoring others. Required qualifications include fluency in Python or Ruby, 7+ years building and operating large-scale applications with technical leadership, proficiency with REST APIs, Kafka, Docker, Kubernetes, and AWS or GCP, the ability to navigate ambiguity, and a drive to apply AI/ML at scale. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT; the tech stack features Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3/RDS/MySQL/Snowflake, Docker/Kubernetes, and heavy use of LLM technology. The role is hybrid (part in-office with schedule determined by the manager), and Zendesk emphasizes fairness and equal opportunity, with AI screening and accommodations for disabilities available upon request via email.

Zendesk is hiring a Dutch-speaking Business Development Representative to join its Sales Development team for EMEA, responsible for driving new business and building the regional sales pipeline through outbound prospecting across startups, unicorns, and enterprise customers. You will be a key team member, managing a busy outbound pipeline, delivering top-class customer experience, and creatively sourcing new leads using social tools while expanding into new groups and divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Dutch (Danish/Swedish a plus), and a preference for a Bachelor's/Master's degree; hybrid work must include time in the Lisbon office. Zendesk offers a supportive culture with leadership focused on development, a buddy system, and flexible work options with equipment and tools provided to succeed in either location, reflecting its hybrid approach and emphasis on DEI. The company may use AI in screening applicants; Zendesk is an equal opportunity employer committed to diversity and inclusion, offering accommodations on request via peopleandplaces@zendesk.com.

Tempo serves 30,000+ customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budgeting, roadmapping, and more, and has grown from a 2007 time-tracking tool to the #1 time management add-on for Jira within the Atlassian ecosystem, aiming to be a tech company with a heart. The role is for an experienced QA engineer on Structure for Jira, an agile team that values working software over documentation and faces challenges like extensive cross-browser, Jira/Confluence/plugins compatibility testing, speed of delivery, and daily prioritization, with everyone responsible for quality as developers write unit/integration tests and perform code reviews. You’ll plan testing activities, participate in iteration and release planning, perform requirements, performance, compatibility, and system-level integration testing, conduct exploratory and scripted testing, triage issues, and communicate with product managers, designers, developers, other QA engineers, and technical writers. Requirements include at least 2 years of testing experience, manual functional/regression/exploratory testing, ability to create checklists, web app testing, testing of business logic and UI, understanding GET vs POST, basic XSS, knowledge of SDLC and development methodologies, and experience with Jira/Confluence; ISTQB certification, Jira administration, agile experience, mind maps, performance testing, and security testing are a plus. Tempo offers impact, innovation, collaboration, and growth opportunities, remote-first work, unlimited vacation in many locations, comprehensive benefits, training and reimbursement perks, diverse and dynamic teams, social activities, optional in-person meet-ups and travel to international offices, an employee referral program, and an inclusive equal-opportunity culture.

Tempo serves 30,000+ customers, including a third of Fortune 500 companies, and offers a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, reporting, and more; it is the #1 time management add-on for Jira in the Atlassian ecosystem. The company aims to help teams work smarter and is seeking a Senior Backend Developer to join the Structure for Jira Cloud team, collaborating with product managers, designers, developers, QA engineers, and technical writers to deliver customer-focused solutions. Responsibilities include writing efficient, testable code in Kotlin and Java, creating unit and integration tests, reviewing peers' code, solving problems with emphasis on user experience, security, and performance, and maintaining Atlassian plugins used by thousands of people. Ideal candidates have 4+ years of server-side experience in Java and/or Kotlin (at least 1 year Kotlin), a CS/Software Engineering degree, strong CS fundamentals, API design skills, and experience with distributed systems and technologies such as Kubernetes, Cassandra, Kafka, Akka, and Java concurrency, plus excellent communication and autonomy in remote work. Tempo offers a remote-first culture with unlimited vacation, comprehensive benefits, opportunities for professional growth, and a commitment to equal opportunity and inclusivity; applicants are encouraged to apply in English.

Tempo is a leader in Atlassian Marketplace apps, serving more than 30,000 customers—including a third of the Fortune 500—with an award-winning SPM suite that evolved from a popular time-tracking tool to a modular, scalable platform and a vision of harmonized work around high-impact opportunities. The role is Account Director for New & Expansion in Tempo's Enterprise segment, focused on the EMEA region, responsible for driving end-to-end sales—from qualification to close and account care—while representing Tempo and coordinating with partners, pre-sales, and sales engineers. Key responsibilities include articulating Tempo's value to large enterprises, collaborating with top solutions partners to pursue and close multi-million deals, building and managing pipeline in Salesforce, and helping design pricing and engagement models for large deployments. Candidates should have 6+ years in enterprise B2B SaaS selling to Fortune 500 or major logos, a track record of quota attainment and bringing in new logos through complex sales cycles, strong relationship-building with executives, and familiarity with Atlassian Marketplace or related ecosystems; French language is a plus. Tempo emphasizes impact, innovation, collaboration, and growth, offering a remote-first environment, unlimited vacation in most locations, comprehensive benefits, travel to offices as needed, and an inclusive, equal-opportunity culture—apply in English.

Tempo serves over 30,000 customers, including about a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, evolving from a 2007 time-tracking tool to the #1 time management add-on for Jira in the Atlassian ecosystem. The company aims to help teams work better through continuous product innovation and a culture described as having a heart. The SRE role is in Tempo's European team, working with the Global SRE group to design, implement, and maintain infrastructure on AWS using Kubernetes, Docker, Git, Linux, Bash, and Terraform, automate build and release processes, monitor and support on-call, and ensure security and compliance. Candidates need 6+ years of relevant experience, strong Kubernetes, Docker, Linux, Bash, Git, Terraform, cloud deployment on AWS, and proficiency in at least one programming language, with desirable experience in Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin apps, and Atlassian ecosystem. Tempo offers a remote-first environment with comprehensive benefits, professional development opportunities, travel to international offices, diverse teams, and an inclusive, equal-opportunity workplace.

Zendesk is hiring a Sales Development Representative to drive new business for its EMEA region and to serve as a launching point for a sales career within the company. The role involves being a key member of the sales team, handling a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing leads to AEs, while bringing creativity to a fast-paced, multicultural environment. Candidates should be fluent in Swedish or Danish with proficient English, have a passion for consultative sales, a “can do” mindset and excellent communication, and preferably some SaaS or business experience, with a hybrid work arrangement from Lisbon. The position emphasizes delivering an outstanding customer experience as part of a diverse Europe, Middle East and Africa team, with a requirement to work in the Lisbon office part of the week and remotely for the rest. Zendesk notes AI screening may be used in hiring, is an equal opportunity employer with diversity and inclusion commitments, and offers accommodations for applicants with disabilities.

Zendesk’s AI/ML Platform powers AI-driven experiences for over 125,000 brands, and the Senior ML Engineer will lead GenAI infrastructure—including the internal research platform, LLM Proxy, A/B testing and evaluation tooling, and agentic workflow orchestration—to enable secure, cost-efficient, scalable ML across products. Daily responsibilities include building benchmarking frameworks for LLMs (A/B tests and offline evals), contributing to the LLM Proxy design for safe observable access to multiple foundation models, and partnering with applied ML, product, and platform teams to meet diverse use cases while ensuring observability, rate-limiting, and cost attribution. Requirements include 5+ years of production ML systems experience, familiarity with core ML infrastructure (model registries, feature stores, orchestration, serving), knowledge of LLM/GenAI platforms, experience with cloud providers and Kubernetes/Docker, and proficiency in at least one server-side language with solid CI/CD/testing skills. Preferred qualifications include experience with agentic automation and building tools that boost developer productivity and platform adoption across teams. The role offers full ownership and impact, a collaborative team, opportunities to learn and grow, and a hybrid work setup with part-time onsite presence, along with Zendesk’s commitment to diversity and inclusion and AI-driven screening in the hiring process.

Zendesk aims to improve customer experience for over 125,000 brands, and as a Senior ML Engineer you’ll develop scalable ML/AI products with researchers and engineers to automate repetitive work and empower customers. Your daily work includes writing robust production-grade code for ML features (like intent detection, sentiment analysis, and intelligent agent routing) and designing scalable pipelines to process large volumes of text, including real-time conversations. You’ll collaborate with ML scientists and product teams to productionize new models and LLM-powered services, lead technical design and code reviews, and advance MLOps with CI/CD, model versioning, monitoring, and observability. Key challenges include enriching conversations with language detection and sentiment, automating interactions and routing at scale across languages, conducting large-scale A/B testing and evaluation, extending retrieval/information extraction platforms, and serving large ML/LLM models with fairness and compliance considerations. The role requires strong Python software engineering, experience with Spark/AWS Batch/Airflow, SQL and distributed data modeling, MLOps, cloud (AWS preferred) with Kubernetes/Docker, and NLP/LLM libraries; hybrid in-office per week; and notes about AI screening, equal opportunity, diversity & accommodations along with the stated tech stack (Python & Ruby, AWS, PyTorch, AWS Batch/MetaFlow, S3/RDS/Redis/ElasticSearch/Snowflake/Aurora, Kubernetes/Docker, Kafka).

Zendesk is looking for a seasoned Senior Product Manager to join their Contact Center Product Team, where they will drive product strategy and execution for AI-powered products. This role involves collaborating with cross-functional teams to develop user-centric solutions, oversee product aspects, and communicate effectively with leadership on product vision and performance. The ideal candidate will have a strong background in technical product management, excellent communication skills, and the ability to analyze data to inform decisions. Duties include defining product strategies, managing Agile development processes, conducting market research, and prioritizing features based on customer needs. Zendesk emphasizes diversity and inclusion in hiring practices and offers a hybrid work environment that combines in-office and remote work.

The job involves collaborating with regional and partner teams to manage a pipeline of partner-sourced opportunities and support marketing campaigns. Candidates should have experience with SaaS models, strong critical thinking skills, and a proactive attitude. Responsibilities include managing sales and recruitment pipelines, supporting existing partners, and facilitating communications between partners and Zendesk sales teams. The position requires at least two years of experience in software sales, excellent communication skills, and proficiency with software applications. This hybrid role allows flexibility for remote work while fostering in-person collaboration, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.

The job description for a position at Zendesk highlights a hybrid work model that balances on-site collaboration with remote flexibility, determined by the hiring manager. Zendesk's software aims to simplify customer service interactions, powering numerous conversations for recognizable brands. The company promotes an inclusive work environment and values diversity, ensuring that all applicants receive fair consideration without discrimination based on various characteristics. AI and automated systems may be used for screening applications in compliance with company policies and relevant laws. Zendesk is committed to accommodating applicants with disabilities and encourages those needing assistance to reach out for support.

Zendesk is seeking exceptional sales talent for its Sales Development team in EMEA, which serves as the foundation for sales excellence within the company. The role focuses on driving new business and delivering outstanding customer experiences while actively prospecting new leads. Candidates should be native German speakers, fluent in English, and have at least six months of sales experience, preferably in a SaaS environment. Zendesk offers a supportive hybrid working model that allows for both onsite collaboration and remote work flexibility. The company is committed to fostering a diverse and inclusive workplace and provides various resources, including leadership support and necessary technology, for employee success.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.