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Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where it has a legal entity. The Enterprise Solution Sales Executive for Jira Service Management acts as an ITSM/ESM expert, driving new sales motions and co-selling with account teams to win large enterprise opportunities with cloud-first JSM solutions. Responsibilities include expert product selling, owning end-to-end JSM sales motions from prospecting to close, and collaborating with AEs, AMs, and SDRs to craft territory/account strategies that generate net new revenue and expansions. The role emphasizes customer engagement and value selling, building ROI cases, leading competitive/cloud-migration campaigns (e.g., to Cloud from incumbents or from Data Center), and cross-functional collaboration with Solution Engineers, CS, Marketing, and partners, plus forecasting with MEDDPICC and acting as the voice of the customer for roadmap input. Qualifications require at least 5 years of enterprise software sales, a proven quota-attainment track record, experience selling ITSM/ESM or other complex solutions, multi-stakeholder and C-level engagement, and strong communication and collaboration skills.

At Atlassian, you can work in an office, from home, or a mix of both, and you can be hired in any country where Atlassian has a legal entity. The Enterprise Solution Sales Executive for Jira Service Management leads ITSM/ESM-focused sales, driving new motions and co-selling with account teams to win large enterprise opportunities and displace legacy tools with cloud-first JSM solutions. Responsibilities include acting as a product expert, owning end-to-end JSM sales from prospecting to close, and collaborating with Solution Engineers, Customer Success, Marketing, and partners to align strategies and drive adoption. Additional duties involve developing territory and account strategies, engaging customers with value-based ROI, running competitive campaigns (including cloud migrations from Data Center to Cloud), and forecasting with MEDDPICC. Requirements include 5+ years of enterprise software sales, a track record of meeting/quota attainment, deep ITSM/ESM knowledge, experience leading multi-stakeholder executive-level sales, and strong communication and cross-functional collaboration skills.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally wherever it has a legal entity. The Enterprise Solution Sales Executive for Jira Service Management will be a subject-matter expert in ITSM and ESM, driving new sales motions and co-selling with account teams to deliver tailored Atlassian solutions for large enterprise customers. Responsibilities include owning end-to-end JSM sales motions—from prospecting to close—developing territory and account strategies, and engaging customers with value-based ROI tied to outcomes like MTTR, change failure rate, and agent productivity. The role also runs competitive campaigns against incumbent ITSM vendors, leads cloud-first migrations, and collaborates with Solution Engineers, Customer Success, Marketing, and Partners, while applying MEDDPICC for forecasting and providing product feedback to shape strategy. Qualifications include a minimum of 5 years in enterprise software sales, success meeting quota, experience selling ITSM/ESM or related transformations, multi-stakeholder cycles including CIO/VP-level executives, and strong communication and cross-functional collaboration skills.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, allowing employees to support family, personal goals, and other priorities. They serve over 300,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola, with a mission to unleash the potential of every team through software, delivering customer impact and revenue growth. The culture emphasizes the value of “play as a team,” with mutual support, shared wins, and knowledge sharing; employees work with Atlassian, not for it. The sales role involves building relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams to ensure customer satisfaction, targeting Fortune 500 opportunities with a hunter mindset. Responsibilities include developing territory or named-account plans, executing strategic sales plans, qualifying leads, managing executive relationships, negotiating pricing, forecasting, staying aware of industry trends, and traveling to meet clients and attend events.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country where it has a legal entity. They serve over 300,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola, with a mission to unleash every team’s potential through software and deliver ongoing revenue growth. The culture centers on the value “play as a team,” with employees supporting one another, celebrating wins, and sharing knowledge, and there’s strong earning potential in sales in the enterprise market. As a member of the sales team, you would build and nurture relationships with key stakeholders, including Fortune 500 executives, negotiate contracts, and collaborate with internal teams—Channel Partners, Product Specialists, Account Managers, and Solution Engineers—to ensure customer satisfaction. Responsibilities include developing named account or territory plans, executing strategic sales to achieve goals, qualifying leads, delivering proposals, forecasting, and traveling to meet clients, all while staying current on industry trends and coordinating cross-functionally to win complex deals.

Atlassian is transforming the software development industry and serves over 236,000 customers worldwide, including NASA, Nike, Pixar, and Tesla, with the Account Executive role joining the Japan team to help the largest accounts scale their Atlassian investments. The AE builds and implements a sales strategy to increase adoption of select products and services for the Enterprise customer base, while acting as a promoter for customers by sharing experiences with product and engineering to optimize the customer experience. They work in tight coordination with Channel Partners, Product Specialists, and Marketing, and are expected to be consultative, solution-oriented, creative, capable of strategic thinking, and able to prioritize resources to meet customer needs. The role requires understanding the Enterprise Sales process and applying it to the Atlassian model, developing named account or territory plans to maximize expansion and ensure high customer success, and maintaining full account ownership with cross-functional coordination. They collaborate with Solution Engineers, Inside Sales, Channel, and Renewal teams to build and execute sales strategies for designated territory or named accounts, engage with Advisory Service to align technical initiatives with business outcomes, work with Renewals to maximize customer health and retention, and foster productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is revolutionizing software development and serves customers worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers; the Account Executive role will join the Japan team to focus on Enterprise accounts. Account Executives build and implement sales strategies to improve adoption of select products and services across a broad portfolio, driving expansion opportunities while ensuring customer success. They also act as customer promoters, sharing experiences with product and engineering teams and optimizing the customer experience, in tight coordination with Channel Partners, Product Specialists, and Marketing. The role requires being consultative, solution-oriented, and strategic, understanding the Enterprise Sales process and adapting it to Atlassian's sales model. Key responsibilities include maintaining full account ownership, collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams, working with Advisory Services to understand technical initiatives, partnering with Renewals to maximize health and retention, and building productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is a global software company serving over 236,000 customers (including NASA, Nike, Pixar, and Tesla) and is hiring an Account Executive for the Japan team to help large accounts scale their Atlassian investments. The role is enterprise-focused and consultative, requiring the AE to build and implement sales strategies to improve adoption of select products and services while acting as a promoter for customers and feeding experiences back to product and engineering. The AE will coordinate tightly with Channel Partners, Product Specialists, Marketing, Solution Engineers, Inside Sales, and Renewal teams to deliver a seamless customer experience and effective sales execution. Responsibilities include developing named account or territory plans to maximize expansion opportunities and customer success, maintaining full account ownership, and prioritizing resources across cross-functional teams. The role also involves partnering with Advisory Services to understand technical initiatives, working with the Renewals Team to maximize customer health and retention, and building productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is transforming software development and helping teams worldwide—such as NASA, Nike, Pixar, and Tesla—by enabling software and collaboration, with over 236,000 customers. The Account Executive role in the Japan team focuses on helping enterprise customers scale their Atlassian investments by building and implementing sales strategies to drive adoption of select products and services. Executives serve as customer promoters, sharing experiences and suggestions with product and engineering teams to optimize the customer experience, and coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, capable of prioritizing resources to meet customer needs and adapting the Enterprise Sales process to fit Atlassian’s sales model. Key responsibilities include developing named account or territory plans to maximize expansion and customer success, maintaining full account ownership while coordinating with various roles, collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams, engaging with Advisory Service to understand technical initiatives and business outcomes, working with Renewals to maximize health and retention, and building productive relationships with internal stakeholders, Solution Partners, and key customers.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where they have a legal entity. The Atlassian Advisory Services team is globally distributed and focused on customer success for strategic and enterprise organizations, providing trusted advisors to maximize Atlassian investments. They are hiring a Senior Solution Consultant with a Cloud Platform focus to join the Advisory Services Delivery team as an individual contributor, delivering guidance to drive value for clients and expand the reach of Atlassian technologies. Responsibilities include collaborating to achieve strategic outcomes, partnering with customers to solve business challenges with Atlassian products, building deep solution expertise, creating technical content and prescriptive guidance, and advocating for customer needs across teams, with up to 30% travel domestically and sometimes internationally. The ideal background comprises 6–8 years in SaaS, 5+ years in customer-facing roles, strong Cloud Platform expertise (Atlassian Cloud ecosystems and migrations), SaaS architecture and security knowledge, ITSM tooling experience, English fluency (with optional second languages), and experience coaching and working cross-functionally with large customers in consulting or technical roles.

Atlassian offers flexible work locations—office, home, or a hybrid arrangement—and hires in any country where it has a legal entity. They provide a wide range of perks and benefits, including health and wellbeing resources, paid volunteer days, and opportunities to engage with the local community. The role focuses on developing and implementing named account or territory plans to maximize expansion opportunities while ensuring strong customer success, and on executing strategic sales plans to meet company goals. Responsibilities include identifying and qualifying leads, building relationships with decision makers (including C-level executives), understanding client needs, delivering presentations, negotiating and closing deals, collaborating with internal teams, forecasting, and staying informed about industry trends. The position requires travel to meet clients in Indonesia and Vietnam, serving as the main contact or escalation point for designated accounts, running strategy plays, and working with complex sales cycles and channel sales to build sales strategies for territories and named accounts.

Atlassian is transforming software development and serves over 236,000 customers worldwide, with this Account Executive role focused on the largest accounts in Japan. The position is an account-based, consultative, and solution-oriented sales role aimed at expanding adoption of select products and services within Enterprise customers, while acting as a promoter of customer experiences to product and engineering teams. It requires tight coordination with Channel Partners, Product Specialists, and Marketing to develop and execute named Account or Territory plans that maximize expansion opportunities and ensure customer success. The AE will maintain full account ownership and collaborate with Solution Engineers, Inside Sales, Channel, Renewal teams, and Advisory Services to create and implement effective sales strategies and align technical initiatives with business outcomes. It also emphasizes maximizing customer health and retention through partnerships with Renewals and building productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is revolutionizing the software development industry and helping teams worldwide, with the Account Executive role in Japan focusing on Enterprise accounts to scale their investments in Atlassian. The role involves building and implementing a sales strategy to improve adoption of select products and services among Enterprise customers, while acting as a promoter for customers to share experiences with product and engineering teams and optimize the customer experience, in coordination with Channel Partners, Product Specialists, and Marketing. Account Executives are consultative, solution-oriented, and strategic, able to prioritize resources to meet customer needs and apply the Enterprise Sales process to Atlassian's sales model. Responsibilities include developing named account or territory plans to maximize expansion opportunities and ensure high customer success, maintaining full account ownership, and collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams to build and execute effective sales strategies for designated territory or named accounts, with strong interlock with Advisory Service to understand technical initiatives and business outcomes and teaming with Renewals to maximize customer health and retention. They should establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers.

- Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. - The Advisory Services team is a globally distributed group of Atlassian experts focused on helping large strategic and enterprise clients maximize value from their Atlassian investments. - The company is hiring an Engagement Manager as an individual contributor to lead and execute client engagements and drive outcomes. - Responsibilities include serving as the primary client contact, managing scope, delivering projects efficiently, identifying future opportunities, accelerating value, maintaining client relationships, and collaborating with other Atlassian teams, with travel up to 30%. - Requirements include 5+ years in SaaS or similar tech, 3+ years in Professional Services/Technical Consulting/Customer Success, strong client relationship experience, English fluency (a second language like Bahasa, Thai, or Mandarin is a plus).

Zendesk is seeking a hardworking, learning-focused software engineer for the Voice team who values collaboration, test-driven development, agile processes, and delivering robust, customer-focused software. The role involves joining a small, self-organizing team to develop Zendesk Voice products across the full development lifecycle, from design and implementation to testing, rollout, and production efficiency. Applicants should have experience with object-oriented design, coding best practices, and ideally Ruby/Rails, JavaScript/React, plus familiarity with agile methodologies, continuous integration/deployment, testing, and strong communication and teamwork. Nice-to-haves include VOIP/telecom background; the stack includes Ruby on Rails backend, React frontend, MySQL, Redis, Kafka; testing with Ruby, Selenium WebDriver, RSPEC; deployment on Kubernetes with GitHub Actions and Datadog monitoring; tools include Claude among others, Slack, Zoom, Google Docs, Jira, Confluence. Zendesk promotes equal opportunity and diversity, supports a hybrid work model, may use AI screening, and provides accommodations for applicants with disabilities.

This job description is for a Managed Services Consultant in Zendesk's Professional Services team, whose role is to guide enterprise customers in using Zendesk and to be an experience-maker who helps transform their customer support into business value. You will manage a portfolio of Managed Services customers, maintain product expertise across Zendesk, provide proactive guidance, delegate requests globally while ensuring quality and timeliness, help establish premier service policies and standards, offer business consultation, configure Zendesk to exceed expectations, and address high-impact issues to sustain customer confidence. Basic qualifications include experience in product consulting or customer success in SaaS, fluency in English (with French or German a plus), strong communication and relationship skills, empathy, solid project management, and willingness to travel up to 10%. The role follows a hybrid working model with remote work and optional in-office days at Zendesk offices in Portugal or Poland, and in Poland the base salary ranges from PLN 174,000 to PLN 260,000 with potential bonuses and benefits. Zendesk emphasizes equal opportunity and diversity, notes that AI screening may be used, and provides accommodations for disabilities, reflecting its commitment to inclusive workplaces and global diversity.

Zendesk’s Digital CX team is hiring a Learning Innovation Specialist to reimagine Zendesk Academy using AI-powered personalization, learner segmentation, gamification, cohort models, localization, and data-driven experimentation, with a focus on innovation and learner engagement rather than direct content creation. The role partners across Product, Marketing, Partners, Enablement, UX, Instructional Design, Customer Experience, and Community teams to ensure education innovations align with learner needs and business goals, maintaining cross-functional roadmaps. Key duties include cross-functional roadmap alignment, segmentation, AI-driven personalization, gamification strategy, cohort learning and community collaboration, experimental pilots, localization, continuous feedback, and standards compliance. Requirements include 4+ years in customer education or related B2B SaaS/enterprise tech roles, an innovation mindset, data fluency, proven cross-functional leadership, global/multilingual experience with localization sensibility, learner-centricity, excellent communication, and a builder mindset, with a hybrid work arrangement requiring in-office presence in Mexico City or Mexico State. Zendesk emphasizes an inclusive culture, equal opportunity employment, potential AI screening, and accommodations, and invites applicants from diverse backgrounds while providing information on EEO rights and accessibility.

Zendesk’s Digital CX team seeks a Senior Digital Learning Engagement Specialist to lead multi-channel content distribution and learner engagement strategies that drive product adoption, deepen user engagement, and accelerate retention by embedding contextual, just-in-time education across Zendesk’s platform and journeys. The role collaborates with Marketing, Product, Community, Enablement, Partners, Instructional Design, and Customer Experience teams to ensure education initiatives align with business priorities and customer lifecycles, connecting learners to the right content at the right time. Responsibilities include owning a multi-channel learning content distribution strategy, using SEO/AEO/GEO and analytics to optimize engagement, leading cross-functional campaigns, delivering contextual just-in-time learning within workflows, and continuously analyzing performance to improve impact, with a focus on enablement partnership, cross-functional alignment, and innovation in learner engagement including AI pilots. Required qualifications include 5+ years in customer education or related roles in B2B SaaS/tech, strong technical fluency in SEO/AEO/GEO, marketing automation, LMS integrations, a data-driven mindset, strategic thinking, customer obsession, excellent communication, adaptability, and a hybrid work arrangement; the role is located in Mexico City (CDMX) or Mexico State (Estado de Mexico) with in-office requirements. Zendesk emphasizes an inclusive culture, hybrid policy, and potential use of AI in screening, and provides information on equal opportunity, diversity and disability accommodations, along with contact options for accommodations if needed.

Zendesk is the world’s leading Customer Experience and Support Platform and is hiring for a pure hunting software sales role aimed at building the pipeline in America. The role requires engaging with prospects to understand business challenges, collaborating with sales, product, and marketing, and generating high-value pipeline across SMB to Enterprise through personalized messaging and outbound outreach. Requirements include 2+ years in sales, business development experience across SMB/Commercial/Enterprise, excellent communication skills, and proficiency with Salesforce, ZoomInfo, Outreach, and 6sense, with a bachelor’s degree preferred. In the US, the compensation is an OTE range of $36.54–$54.81 with a 70/30 base/commission split, plus potential bonuses, benefits, and a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for applicants with disabilities, with a global network of offices and a flexible hybrid work model.

Zendesk is hiring an inbound Sales Development Representative to join the Sales team, seeking self-starters who enjoy SaaS, sales, and a fast-paced tech environment. The role involves promptly following up on trial/demo leads, conducting qualification calls, creating Salesforce opportunities, and scheduling quality meetings with Account Executives, with a focus on meeting or exceeding weekly and monthly quotas. Required skills include active listening, multi-tasking, strong verbal and written communication, adaptability to change, a passion for sales and technology, and being a goal-oriented team player. Desired qualifications include a bachelor’s degree, transferable sales or internship experience, and demonstrated success in meeting targets. Compensation ranges from $32.69 to $49.04 OTE with a 70/30 base/commission mix, the role is hybrid with some in-office days, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening policies, and accommodations for disabilities.

Zendesk is hiring a Sales Operations Analyst who will drive the global shift to intelligent automation, designing data-driven workflows and AI-powered solutions while partnering with Sales, Marketing, Product, and IT, with a focus on APAC. The role involves leading sales system initiatives and Salesforce-integrated automations, maintaining integrations across the GTM tech stack, activating data via SQL/BI dashboards, and collaborating with global teams to ensure tool adoption. Requirements include 3–5 years in Sales/Revenue Ops or similar, strong communication skills, Salesforce experience (certification a plus), familiarity with Zendesk or other CS software, change management experience, and hands-on API-based integration using iPaaS like Workato or Zapier. The ideal candidate is action-oriented, globally collaborative, solution-minded, adaptable, and proficient at translating business needs into technical solutions, with an understanding of privacy and data governance. The role offers a hybrid work arrangement, a commitment to diversity and inclusion, and notes on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a technical Business Systems Analyst to mature its Identity and Access Management program, partnering with IAM engineers to implement security best practices using ABAC and RBAC in Okta toward an automated least-privilege environment. The role acts as a bridge between business needs and technical execution, designing logical frameworks, birthright access bundles, and ABAC policies based on attributes such as department, location, and cost center to automate provisioning. Key responsibilities include Okta environment and group management, with emphasis on directory hygiene, dynamic groups over static assignments, and standardized naming conventions for groups and applications. Additional duties involve scaling onboarding of SaaS applications (SAML/OIDC), improving Joiner/Mover/Leaver processes, and producing clear technical documentation and data mappings to support troubleshooting. Qualifications include 6+ years of IAM BSA experience, strong Okta expertise, knowledge of RBAC/ABAC models, and excellent communication and analytical skills; the role is located in Karnataka or Maharashtra with hybrid work, and Zendesk highlights its commitment to diversity and accommodations.

The IAM Engineer at Zendesk will design, configure, test, implement, and maintain systems that control access to the organization’s resources, ensuring only authorized users can access sensitive data while preventing unauthorized access, with daily duties including managing identity tools and cloud services (MFA, Security Token, OAuth, AWS, Okta, Atlassian, BigFix) and administering IAM-related SaaS applications. They will gather business, functional, and technical requirements for establishing an Okta Identity Platform, review Okta updates, enforce entitlement and access management policies, manage app integration requests (SSO and user lifecycle), and handle IDM processes, service accounts, sandbox access, and API configuration. Requirements include 6+ years in IT operations or equivalent, strong Okta expertise (Identity Engine, Universal Directory, Adaptive MFA), knowledge of cloud authentication and access management, IAM concepts, direct experience with SaaS IAM apps, and ability to present SSO concepts to stakeholders; Okta Workflows knowledge is a plus, with the ability to work across geographies and travel up to 10%. Preferred: Okta Certified Administrator or higher; excellent verbal and written communication, drive for continuous learning, strong decision-making, negotiation, facilitation, and diverse collaboration skills. Location and work setup: Zendesk hires only from Karnataka or Maharashtra, with a hybrid model requiring part in-office time determined by the manager; Zendesk is an equal opportunity employer and may use AI in screening, with accommodations available for applicants with disabilities.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, program management, and reporting solutions to help teams work better. Since its 2007 start as a time-tracking tool and its growth to the leading Jira time-management add-on, Tempo has become a trusted name in the Atlassian ecosystem and aims to innovate while keeping a people-centric culture. The QA Analyst role involves comprehensive testing (functional, regression, performance) with heavy Jira/Confluence/DC/Cloud compatibility testing, test documentation, defect resolution, test execution, and contributing to test automation and QA process improvements. Desired candidates have a relevant degree or equivalent, strong QA methodology knowledge, manual and exploratory testing experience, web app testing, knowledge of GET/POST, basic XSS, and collaborative, analytical problem-solving, with advantages in ISTQB, Jira admin, agile, performance/security testing, and automation skills with Cypress/Playwright, Jest, OWASP ZAP and languages like Java/Kotlin/TS/Python/Go. Tempo offers a remote-first environment, unlimited vacation, extensive benefits, training and travel perks, a diverse and inclusive culture, and opportunities for professional growth, encouraging applicants to submit resumes in English and join the equal-opportunity workplace.

- Atlassian lets employees choose where to work and hires in any country with a legal entity. - DX, headquartered in Salt Lake City, is a fast-growing SaaS company focused on engineering productivity and has recently been acquired by Atlassian to accelerate growth and impact. - The role is a Customer Success Manager for up to 30 midmarket DX customers, owning the full lifecycle from implementation to renewal and driving program success and expansion. - Responsibilities include coordinating with ProServ, Sales, Support, and Solutions Engineering; creating success plans; forecasting renewals; conducting executive discussions; identifying expansion opportunities; and collaborating across the business. - DX values mastery and consistent high performance; ideal candidates have 5–7 years of CS management experience, are detail-oriented and proactive, can influence across levels, and bonus points include startup experience or work with technical audiences.

Atlassian supports flexible work arrangements—office, home, or a hybrid model—and hires in any country where it has a legal entity. DX, headquartered in Salt Lake City, is a fast-growing SaaS company that uses data-driven insights to boost developer productivity and was recently acquired by Atlassian to accelerate growth and impact for customers. The role is a Customer Success Manager for up to 30 midmarket DX customers, focused on driving engineering transformation, managing implementation and rollout, and ensuring renewal and ongoing value. Responsibilities include owning the full customer lifecycle, coordinating internal teams, creating success plans, meeting renewal and expansion targets, forecasting renewals, identifying renewal challenges, and conducting executive-level discussions to align DX with customers’ strategic goals. DX values mastery and high performance, seeking candidates with 5–7 years of CS experience who are detail-oriented, consistently excellent, technically adaptable, and capable of ownership and influencing others; startup experience or familiarity with technical executives is a bonus.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. - The company’s mission is to reinvent B2B selling, building a multi-billion business by delivering products that delight customers and removing friction to drive sales and adoption. - The described role is a strategic partner to Senior Sales Leadership, supporting EMEA Account Executive teams to drive operational excellence and accelerate revenue growth in a high-growth, collaborative enterprise SaaS environment. - Responsibilities include trusted field partnership, forecasting and pipeline management, coverage and capacity planning, sales process design and optimization, and driving AI and automation to improve productivity and metrics. - The role also involves sales excellence evangelism, collaborating with Central Operations, Analytics, Systems, and Enablement to standardize and optimize processes, people, and technology for revenue growth.

At Atlassian, employees can choose office, home, or hybrid work arrangements, and the company hires in any country where it has a legal entity to support personal priorities. Atlassian’s mission is to reinvent B2B selling, building a fast-growing, multi-billion business by delivering products that delight customers and reduce friction to drive sales and adoption. The role described is highly visible and acts as a strategic partner to Senior Sales Leadership, supporting EMEA Account Executive teams and bridging from business intelligence to the C-suite. Responsibilities include field partnership and insights for high-touch EMEA Enterprise and Mid-Market AE teams, forecasting and pipeline management, and leading annual planning for coverage and capacity. Additional duties involve sales process design and optimization, adopting global sales practices, leveraging AI and automation, and collaborating with Central Operations, Analytics, Systems, and Sales Enablement to standardize processes and drive revenue growth.

Atlassians can choose where they work—office, home, or a combination—and Atlassian hires in any country where it has a legal entity. The Rovo + AI team’s vision is to accelerate AI innovation across Atlassian by building core infrastructure, key capabilities, and experiences, focusing on enterprise Search and conversational AI that leverage understanding of customers’ work and organizational knowledge; they are in early stages with exploration, experimentation, and hypothesis validation through customer research. As Principal Product Manager for Search and AI Quality in Central AI, you will shape and execute Atlassian’s vision for delivering quality AI products, with a focus on Rovo Search. Your key responsibilities include defining and driving the strategic vision and roadmap for AI quality for Search/Search Agents, and leading initiatives to improve the quality, reliability, and trustworthiness of AI models and experiences, aligned with organizational goals and user expectations. You will collaborate cross-functionally with engineering, data science, product, and design; advocate for relevance and quality standards; develop deep customer insights through regular interactions to validate quality enhancements; and communicate progress with compelling storytelling to customers, stakeholders, and the broader community.

Zendesk is hiring a Software Engineer II for the ChatOps team in Pune to help deliver a best-in-class chat experience and contribute to an omnichannel customer engagement product, working closely with product and UX teams. You will develop chat platform features in Java and other modern technologies, build responsive web applications with maintainable code and comprehensive testing, and participate in code reviews and cross-functional feature improvements. Required qualifications include 4-6+ years of software engineering experience in OO languages (Java preferred), experience with MySQL or DynamoDB, API design and distributed systems, plus strong coding practices and English communication. Nice-to-have skills include Kafka and event-driven architecture, Kubernetes, AWS (EKS, RDS, S3), CI/CD, and experience with JavaScript/TypeScript with React or Ruby, as well as security best practices. The role is hybrid with location in Karnataka or Maharashtra, Zendesk promotes diversity and inclusion, AI may be used for screening, and accommodations are available upon request.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, and is the #1 time-management add-on for Jira. Founded in 2007, Tempo has grown into a trusted Atlassian ecosystem leader that helps teams work smarter through ongoing product innovation. The role is enterprise-focused outbound, partnering with an Enterprise Account Director to generate qualified pipeline and navigate complex buying committees using AI and precise messaging. Responsibilities include owning outbound strategy on a named enterprise list, engaging economic buyers, technical evaluators, and executives; joint account planning; rigorous qualification; Salesforce hygiene; and leveraging AI and industry knowledge to accelerate research and personalization. Requirements include 2+ years of outbound B2B SaaS sales development (enterprise/strategic experience preferred), strong communication and collaboration skills, proficiency with Salesforce, SalesLoft/Outreach, LinkedIn Navigator, data enrichment tools, and familiarity with intent data platforms or Gong, plus the benefits of a remote-first role and growth opportunities.

Atlassian supports flexible work arrangements—office, home, or a mix—and hires people in any country where the company has a legal entity, giving employees control over personal priorities. The Atlassian Advisory Services team is globally distributed and works with large strategic and enterprise customers to deliver solutions and maximize value from Atlassian investments. They are hiring an Engagement Manager (an individual contributor, not a manager) who will serve as the primary client contact, drive engagements, manage scope, and ensure efficient delivery and outcomes. The role includes leading projects, identifying future opportunities, accelerating time to value through project and program management, and maintaining strong client relationships with clear communication and value reporting. Travel up to 30% domestically and some international travel may be required for internal and client-facing events, with collaboration across Atlassian teams to address customer needs.

Atlassian supports flexible work locations, allowing employees to work in an office, from home, or a combination, and hires in any country where the company has a legal entity. The Advisory Services team is globally distributed and helps large strategic and enterprise customers tackle complex challenges to maximize value from their Atlassian investments. They are hiring an Engagement Manager as an individual contributor (not a manager) to drive outcomes and lead client engagements. Responsibilities include being the primary contact for engagements, managing scope, delivering projects, identifying growth opportunities, accelerating value, and cultivating relationships while coordinating with cross-team efforts. The role requires up to 30% travel domestically and, in some cases, international travel for internal and client-facing events.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, implementation experts, and technical account managers powered by agentic AI. The Engagement Manager supports the Go To Market organization by acting as the subject‑matter expert for Professional Services, developing go-to-market positioning, and building a global services portfolio aligned with customer needs. Day-to-day responsibilities include aligning with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating pilots, managing post-sale handoffs, and optimizing both one-time and recurring service offerings to bridge Sales promises with Delivery execution. Requirements include 5+ years in SaaS or related consulting/delivery, 2+ years in a pre-sales role shaping large engagements, strong communication and executive presence, experience with AI and change management, cross-functional leadership, and up to 25% travel. Miro is a visual workspace with 100M+ users and 250,000+ companies, co-headquartered in San Francisco and Amsterdam, offering equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive culture.

The Workplace Manager will lead Miro’s offices in Austin, San Francisco, New York, and Sydney to deliver a world-class employee experience and help shape the company’s workplace strategy. Responsibilities include owning hub projects, coordinating day-to-day execution, maintaining safe and functional spaces, and ensuring consistent service delivery as well as the learning-lab approach. The role also focuses on the employee experience through internal events, engagement initiatives, cross-functional collaboration, managing office vendors and contracts, and coaching regional team members. Requirements include at least 5 years in a similar Workplace/Facilities Manager role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving, adaptability, and a self-starting, accountable attitude. Miro offers a global benefits package (equity, wellbeing, WFH equipment, L&D stipend), values diversity and inclusion across 13 hubs, and provides information about recruitment privacy and location-specific benefits on its benefits board.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, implementation experts, and technical account managers powered by agentic AI and Miro’s platform. As an Engagement Manager, you’ll support the Go To Market organization by developing, positioning, and scaling Professional Services offerings, serving as the subject matter expert and managing a global pipeline of services, bookings, and customer outcomes. Your day-to-day responsibilities include aligning with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating pilots, handling post-sale handoff to delivery teams, and optimizing the service portfolio to bridge Sales promises with Delivery execution. Requirements include 5+ years in SaaS consulting/delivery, 2+ years in pre-sales for large engagements, strong communication and executive presence, experience with AI and agentic workflows, change management, cross-functional leadership, and up to 25% travel. The role offers benefits such as equity, wellbeing, a learning stipend, and a diverse, inclusive culture, along with information about Miro’s mission and privacy policy.

As a core member of the Workplace department, the Operations function delivers world-class services and a safe, productive hub experience for Mironeers through a data-driven approach that underpins Miro's Integrated Workplace Excellence framework. The role is a Regional Workplace Manager for Austin, San Francisco, New York, and Sydney, responsible for creating a happy employee experience and shaping Miro’s workplace strategy to drive consistent service delivery and learning-lab initiatives. Key duties include developing and executing the workplace strategy, owning hub projects and day-to-day execution with cross-functional teams, coordinating office maintenance and liaising with building management, and driving events, programs, and vendor relationships. Requirements include a minimum of five years in a similar Workplace or Facilities Manager role, proven team leadership, strong negotiation and vendor-management skills, excellent communication, problem-solving abilities, and a proactive, self-starting attitude. Miro offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, and is a global, diverse, inclusive company with 1,600+ employees across 13 hubs, guided by its Recruitment Privacy Policy for applicant data.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, pairing strategic advisors, implementation experts, and technical account managers to transform how teams collaborate and innovate with agentic AI on Miro’s platform. The Engagement Manager supports Go-To-Market efforts by positioning and scaling Professional Services, acting as the subject-matter expert for customers, driving a healthy services pipeline and bookings, and bridging the Sales promise with Delivery across a global portfolio. Day-to-day responsibilities include aligning with sales on priority accounts, leading customer discovery and proposal development, orchestrating pilots, supporting post-sale handoff and delivery mobilization, and optimizing both one-time and recurring Service Offerings. Requirements include 5+ years of SaaS consulting/service delivery for Fortune 500 clients, at least 2 years in pre-sales, strong focus on customer outcomes, excellent communication, experience with AI and agentic workflows, change management, cross-functional leadership, and willingness to travel up to 25%. Benefits include equity, wellbeing benefits, a WFH equipment allowance, and a development stipend, all within a diverse, collaborative Miro culture that aims to empower teams and foster belonging, as described in the company’s life-at-Miro resources and Recruitment Privacy Policy.

This is a Workplace Manager role at Miro, spanning Austin, San Francisco, New York, and Sydney, aimed at delivering a world-class employee experience and contributing to the Integrated Workplace Excellence framework. You will develop and execute Miro’s workplace strategy aligned with business objectives, own hub-related projects, and ensure the offices support collaboration, safety, and productivity, including learning-lab initiatives and internal events. Responsibilities include managing vendors and contractors, negotiating contracts, overseeing office moves and program rollouts, coaching a local team, and coordinating cross-functional project teams. Requirements call for at least 5 years in a similar Workplace/Facilities Manager role, proven leadership and vendor-management skills, strong negotiation, excellent communication, problem-solving abilities, and a self-starting, accountable attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with a strong emphasis on diversity, belonging, and an inclusive environment across Miro’s global hubs.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, implementation experts, and technical account managers powered by agentic AI on Miro’s platform. As an Engagement Manager, you will support Go To Market by positioning and scaling Professional Services, serving as the subject matter expert for customers, driving a healthy services pipeline, bookings, and a global portfolio of offerings that meet customer needs, effectively bridging sales promises to delivery. Your day-to-day includes aligning with sales on priority accounts, leading customer discovery workshops and proposals, orchestrating pilots, supporting post-sale handoff and delivery mobilization, and optimizing both one-time and recurring service offerings. Requirements include 5+ years of SaaS consulting/delivery experience with Fortune 500 clients, 2+ years in pre-sales shaping large engagements, strong communication and executive presence, experience with AI and agentic workflows, change management skills, and willingness to travel up to 25%. What’s in it for you: a global benefits package with equity, wellbeing benefits, a work-from-home equipment allowance, and an L&D stipend, plus a diverse, collaborative culture focused on belonging and inclusion aligned with Miro’s mission to empower teams.

The job is for a Workplace Manager at Miro, responsible for the Austin, San Francisco, New York, and Sydney offices to deliver a world-class employee experience and help shape Miro’s workplace strategy within the Integrated Workplace Excellence framework. Responsibilities include leading hub-related projects, managing day-to-day operations, ensuring safe and functional spaces, coordinating maintenance and events, and driving consistent service delivery across locations. The role also involves coaching and developing the local team, overseeing vendors and contracts with strong negotiation skills, and handling office moves and other workplace projects. Requirements include at least five years in a similar workplace or facilities management role, proven team leadership and vendor management, excellent communication and problem-solving abilities, and a proactive, self-starting attitude. Benefits include equity, wellbeing, a work-from-home equipment allowance, and a learning and development stipend, with a global focus on diversity and inclusion and location-specific benefits as applicable, all governed by Miro’s applicant privacy policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through a team of strategic advisors, implementation experts, and technical account managers who leverage agentic AI on Miro’s platform. As an Engagement Manager, you will support Go To Market by positioning and scaling Professional Services, act as the subject matter expert for customers, and bridge the Sales promise to Delivery across a global portfolio of service offerings. Day-to-day duties include aligning with sales on priority accounts, leading customer discovery and proposal development, orchestrating pilots, handling post-sale handoff and delivery mobilization, and optimizing both one-time and recurring service offerings, while also overseeing partner ecosystem collaboration and incubating AI-native solutions. Required qualifications include 5+ years of SaaS consulting/service delivery for Fortune 500 clients, 2+ years in a pre-sales environment, strong written and verbal communication with executive presence, experience with AI and agentic workflows, change management, and cross-functional leadership, and willingness to travel up to 25%. What’s in it for you are global benefits such as equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive environment and location-specific benefits; Miro also highlights its mission to empower teams, its commitment to belonging, and uses applicant data in line with its Recruitment Privacy Policy.

As a core member of the Workplace team in Operations, this role uses a data-driven approach and innovative technology to design policies that underpin a safe, secure, world-class hub experience and advance Miro’s Integrated Workplace Excellence framework. The Workplace Manager will oversee the Austin, San Francisco, New York, and Sydney offices, delivering a world-class employee experience, ensuring safety and functionality, and shaping Miro’s workplace strategy including consistent service delivery and the Learning Lab approach. Key duties include developing and executing the workplace strategy aligned with business objectives, owning hub-related projects, communicating with employees and senior stakeholders, supporting the employee experience and engagement, ensuring comfortable offices, and coaching regional teammates to run the office end-to-end. You will also manage vendors and contracts, negotiate and maintain strong supplier relationships, and lead project management for moves, relocations, program rollouts, and other workplace initiatives. With at least five years’ experience in workplace or facilities management, you’ll be offered a competitive package with potential equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture at a company that aims to empower teams to create the next big thing.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by collaborating to transform collaboration, build, and innovate with agentic AI and Miro’s platform. As an Engagement Manager, you’ll support Go To Market by positioning and scaling Professional Services, acting as the subject matter expert to drive a healthy services pipeline, bookings, and a global portfolio that reflects customer needs, and bridge the Sales promise to Delivery execution. Day-to-day responsibilities include aligning with sales on priority accounts, leading customer discovery and proposal development, orchestrating pilots, overseeing post-sale handoff and mobilization of delivery teams, and optimizing the global service offerings. Requirements include 5+ years of SaaS consulting/service delivery experience with Fortune 500 clients, 2+ years in pre-sales shaping large engagements, strong communication and executive presence, experience with AI and agentic workflows, and willingness to travel up to 25%. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), and a culture that values diversity, belonging, collaboration, and the mission to empower teams to create the next big thing.

The job is a Workplace Manager within Miro’s Workplace/Operations team, responsible for the Austin, San Francisco, New York, and Sydney offices and for delivering a world-class employee experience aligned with Miro’s Integrated Workplace Excellence framework. You will shape and execute the workplace strategy, lead hub-related projects, ensure safe, functional office spaces, and drive consistent service delivery and the learning lab approach. You will develop and grow your regional team, coach office day-to-day operations, manage vendors and contractors, negotiate contracts, and oversee office moves and other workplace projects. Requirements include at least five years in a similar workplace or facilities role, proven leadership, strong vendor management and negotiation skills, excellent communication, problem-solving, and a self-starting ownership mindset. The role offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, within a company that values diversity, inclusion, and collaboration; Miro is a global visual workspace with 100M users, 250,000 companies, and 13 hubs.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, combining strategic advisors, implementation experts, and technical account managers powered by agentic AI and Miro’s platform. The Engagement Manager will support the Go-To-Market organization by positioning Professional Services, developing a healthy services pipeline, and managing a global portfolio of offerings, serving as the bridge between sales promises and delivery execution. Key duties include leading pre-sales activities (discovery, solutioning, proposals), running customer discovery workshops and pilots, orchestrating pilots, handling post-sale handoff to delivery teams, and optimizing one-time and recurring service offerings while managing multiple strategic accounts and mitigating risk. Requirements include 5+ years in SaaS consulting/delivery for Fortune 500 clients, 2+ years in a pre-sales capacity, strong strategic thinking and executive-level communication, experience with AI, prompt engineering, and agentic workflows, change management, and willingness to travel up to 25%. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual Learning & Development stipend, with a diverse, inclusive culture and location-specific benefits; Miro emphasizes collaboration and empowering teams to create the next big thing.

The Operations function in Mirone’s Workplace department uses a data-driven and innovative approach to deliver high-quality services that underpin the Integrated Workplace Excellence framework and create a safe, world-class hub experience. The role seeks a Workplace Manager to elevate the Austin, San Francisco, New York, and Sydney offices, responsible for delivering an outstanding employee experience, ensuring safety and functionality, and shaping Miro’s workplace strategy and learning-lab initiatives. Key responsibilities include developing and executing the workplace strategy aligned with business objectives, owning hub projects, maintaining strong stakeholder relationships, supporting employee events and engagement, coordinating office maintenance, and managing vendors and projects such as moves and relocations. Candidates should have at least 5 years in a similar role, proven leadership of teams, strong vendor negotiation skills, excellent communication, problem-solving abilities, and a self-starting, accountable mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging and inclusion as a global, diverse, innovative workplace serving 100M users and 250,000 companies.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve outcomes through the Innovation Workspace, with a team of strategic advisors, implementation experts, and technical account managers powered by agentic AI on Miro’s platform. As an Engagement Manager, you will support the Go To Market organization, be the subject matter expert for positioning Professional Services, drive the services pipeline and bookings, align with sales leadership, lead customer discovery and proposal development, orchestrate pilots, and manage post-sale handoff and delivery—bridging the sales promise to delivery. Key duties include business development and pre-sales activities, leading discovery workshops and pilots, articulating business value, incubating AI-native solutions, maintaining client relationships post-engagement, solution orchestration with partners, and providing delivery oversight across multiple strategic clients while mitigating risks. Requirements include 5+ years of SaaS consulting/service delivery for Fortune 500 clients, 2+ years in pre-sales shaping large engagements, strong communication and executive presence, experience with AI and agentic workflows, change management, cross-functional leadership, and travel up to 25%. Benefits and culture include equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, collaborative environment aligned with Miro’s mission to empower teams, with location-specific benefits where applicable.

The job is for a Workplace Manager at Miro's Workplace/Operations team, tasked with creating a safe, productive, and world-class hub experience across Austin, San Francisco, New York, and Sydney in support of Miro's Integrated Workplace Excellence framework. You will develop and execute the workplace strategy to align with business objectives, own hub projects with cross-functional teams, ensure exceptional customer service and employee engagement, and deliver on Miro's learning lab approach. You’ll ensure offices are comfortable and functional, coordinate maintenance with building management, and build/ support the employee experience including internal events and programs from the workplace perspective. As Regional Workplace Manager, you will coach Austin team members to run the office end-to-end, and manage workplace vendors/contractors, negotiate contracts, maintain SLAs, and oversee office moves and other projects. Requirements include at least 5 years in a similar role, leadership, vendor management, strong communication, problem-solving, ownership; benefits including equity, wellbeing, WFH equipment allowance, L&D stipend, and commitment to diversity and inclusion.

The Professional Services team at Miro helps enterprise customers achieve outcomes through the Innovation Workspace, with strategic advisors, implementation experts, and technical account managers working together and powered by agentic AI on Miro’s platform. As an Engagement Manager, you’ll support Go To Market efforts, be the subject matter expert for positioning Professional Services, drive a healthy services pipeline and a global portfolio of offerings, and bridge the Sales promise to Delivery. Your day-to-day includes aligning with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating pilots, supporting post-sale handoff and delivery mobilization, and managing both one-time and recurring services across multiple strategic clients while mitigating risk. You’ll also drive business development through pre-sales activities and workshops, nurture client relationships post-engagement, orchestrate partner ecosystem solutions, incubate AI-native offerings, contribute to service offerings and delivery methodologies, and provide delivery oversight to guide project teams. Requirements include 5+ years of SaaS consulting/delivery with Fortune 500 clients, 2+ years in a pre-sales environment shaping large services engagements, strong customer-outcome orientation, executive-level communication, experience with AI and agentic workflows, change management and cross-functional leadership, willingness to travel up to 25%; benefits include equity, wellbeing, equipment allowance, and an L&D stipend, while Miro highlights a diverse, inclusive global culture and adheres to its Recruitment Privacy Policy.

Miro is hiring a Workplace Manager to oversee its offices in Austin, San Francisco, New York, and Sydney, with the goal of delivering a world-class employee experience and shaping the company’s workplace strategy within the Integrated Workplace Excellence framework. The role involves owning hub-related projects, coordinating cross-functional work, ensuring consistent service delivery and learning-lab initiatives, and focusing on employee engagement, events, and a safe, productive environment. You’ll manage all aspects of the employee experience, including office maintenance and building management liaison, and oversee workplace vendors, contractors, contract negotiations, SLAs, and major projects like moves and program rollouts; as Regional Workplace Manager you’ll coach and develop your Austin team to own the office end-to-end. Requirements include at least five years in a similar Workplace/Facilities Manager role, proven team leadership and vendor management, strong negotiation and communication skills, problem-solving ability, and a self-starting, accountable attitude. The package includes competitive salary and benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details and a firm commitment to diversity, inclusion, and belonging across Miro’s 13 hubs and 100M+ users.

The Professional Services organization at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace by combining strategic advisors, implementation experts, and technical account managers, powered by agentic AI and Miro’s platform. As an Engagement Manager, you will support Go To Market efforts, serving as the subject matter expert for Professional Services, aligning sales and delivery, and driving a healthy services pipeline, bookings, and a global portfolio that reflects customer needs. Your day-to-day will include pre-sales activities (discovery, solutioning, and proposals), leading customer discovery workshops and pilots, orchestrating post-sale handoffs, managing multiple strategic clients, and nurturing post-engagement opportunities while coordinating with partners and AI-native solutions. You’ll need 5+ years of SaaS consulting/delivery experience with Fortune 500 clients, 2+ years in a pre-sales role shaping large engagements, strong communication skills, AI/tooling familiarity, and willingness to travel up to 25%. Miro offers global benefits including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture; the company is a visual workspace for distributed teams with over 100M users and 250,000 companies, co-headquartered in San Francisco and Amsterdam.

- Miro is seeking a Workplace Manager to elevate its Austin, San Francisco, New York, and Sydney offices and deliver a world-class employee experience within an Integrated Workplace Excellence framework. - You will develop and execute Miro’s workplace strategy, own hub-related projects, maintain a safe and functional environment, and support employee engagement through internal events and cross-functional collaboration. - You’ll manage office operations end-to-end, including vendor and contract management with SLAs, office moves and relocations, and coach regional team members on day-to-day office ownership and delivery. - Requirements include at least 5 years in a similar role, proven leadership and vendor management, strong negotiation and communication skills, problem-solving ability, and a self-starting, accountable attitude. - About Miro: a global, diverse visual workspace with 1,600+ employees across 13 hubs, dedicated to empowering teams to create the next big thing, and offering benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend.

The Maquina team at Zendesk in Lisbon is hiring a Staff Engineer to turn the company’s knowledge into action by building and scaling AI-powered procedures on a Retrieval Augmented Generation platform, with Ruby on Rails and TypeScript services and collaboration with teams in Copenhagen and data science partners. You’ll actively shape and lead design, prototyping, and development in an agile environment, tackle complex reliability issues across the stack, and promote a customer-centric approach while mentoring colleagues. Required qualifications include 6+ years of experience building high-availability services in Ruby on Rails/NodeJS/TypeScript, experience with LLM integrations and enterprise AI features, strong architectural skills, autonomy to drive projects, and proficiency with observability tools to ensure reliability. Preferred qualifications include a CS degree, experience with Content Management Systems, event-driven architecture and high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, and contributions to open source projects. The role is based in Lisbon with a hybrid work model (two days per week in the Lisbon office and flexible remote options within the Lisbon time zone), and Zendesk emphasizes diversity, inclusion, AI screening policies, and accommodations for disabilities.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

The role is a Business Systems Analyst – Adaptive Planning (Finance Systems) based in Pune, India, focused on Workday Adaptive Planning to enhance budgeting, forecasting, and reporting in FP&A. You will own Adaptive Planning processes, gather and document business requirements, translate them into functional specifications, improve finance workflows, collaborate with cross-functional teams, support UAT, and participate in agile and continuous improvement initiatives. Must-have skills include hands-on Workday Adaptive Planning experience, a strong understanding of financial planning, budgeting, and forecasting, and solid business/functional analysis with effective stakeholder communication. Nice-to-have skills include NetSuite experience, exposure to integration tools like Workato, SaaS environments, and familiarity with agile tools like Jira, plus experience in finance transformations or R2R/S2P and data/reporting tools. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office requirements, may use AI screening, and is an equal-opportunity employer with location restrictions to Karnataka or Maharashtra along with accommodations for disabilities.

Zendesk is hiring a Commercial Account Executive to grow its US commercial SaaS business by leveraging AI-driven insights, building trusted customer relationships, and aligning Zendesk’s capabilities with each client’s goals. Key responsibilities include driving revenue through new acquisitions and account expansion, using AI-powered analytics to identify prospects, optimize retention, and uncover cross-sell opportunities, managing long-term partnerships, leading complex, outcome-driven sales cycles, and maintaining a robust pipeline with accurate forecasts. The role requires a BA/BS, at least three years in B2B SaaS sales or solution engineering with a proven record of surpassing targets, experience closing value-centric executive deals (including VP and C-suite), and proficiency with AI, analytics, and tools like Salesforce, Outreach, and Clari, plus willingness to travel. You should be a customer-centric innovator, data-driven decision maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute while staying ahead of AI market trends. Compensation includes an annual OTE of $191k–$287k with a 50/50 base/commission split (plus potential bonuses), Zendesk’s hybrid work model and commitment to equal opportunity and diversity, accommodations for applicants with disabilities, and the note that AI may be used in screening.

Appfire champions a flexible, remote-first work culture that lets employees choose where to work, balance personal life with flexible time off, and pursue growth through learning platforms, leadership programs, and internal mobility. The company seeks a Senior Technical Project Manager to lead enterprise initiatives across IT, engineering, and business platforms in a fully remote role serving AMER, EMEA, and APAC, reporting to a Senior Manager in Spain. Responsibilities include driving complex initiatives (Salesforce, Workday, Atlassian, NetSuite, M&A integrations), facilitating alignment between business goals and technical decisions, and enforcing PMO standards while integrating AI and automation to improve delivery. Requirements include 5+ years of end-to-end experience on enterprise-wide technical programs, strong technical fluency, experience applying AI/automation to PM, excellent cross-timezone collaboration, risk management, and ability to translate between technical and non-technical audiences. Benefits include an indefinite contract, equity, 26 vacation days plus 12 wellness days, volunteer time, Appfire University training, private healthcare and life insurance, home office and lunch allowances, remote-first with optional offices in Warsaw and Gdańsk, and a strong emphasis on CSR and security/compliance certifications.

Tempo, with over 30,000 customers including a third of Fortune 500, offers integrated time management, resource planning, budget management, roadmapping, and more, and is the leading time management add-on for Jira in the Atlassian ecosystem, helping teams work smarter from vision to value. They are hiring a Director of Product Marketing to own the go-to-market strategy for the enterprise platform and elevate Tempo from a native utility to a standalone, platform-agnostic enterprise brand targeting executive buyers at complex organizations. Responsibilities include persona mastery and validation, ecosystem amplification with channel partners and GSIs, inbound PMM and product influence on the roadmap, commercial strategy including pricing and packaging, sales enablement, and evolving messaging from PPM for Jira to a true enterprise platform. The ideal candidate has 8–12 years in B2B SaaS product marketing, a track record of launching flagship products and scaling GTM to $50–$200M ARR, enterprise strategy, ecosystem thinking, high agency, and a commercial mindset focused on win rates and pipeline velocity. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, equal opportunity employment, and opportunities for professional growth and impact.

Zendesk is seeking a proven B2B Account Executive (AI-sales experience preferred) to drive revenue by acquiring new customers and expanding existing partnerships, aligning Zendesk solutions with clients’ business objectives. The role involves building and nurturing relationships, cross-selling to optimize account revenue, creating quarterly territory plans, and leading complex, multi-month, value-centric deals with proof-of-concept stages, while maintaining an accurate sales forecast. You’ll leverage data insights and adoption history to improve prospecting and retention, establish C-level sponsorship, and collaborate with internal teams to optimize sales strategies and execution. Requirements include a BA/BS or equivalent, at least three years in cloud/software B2B/AI sales or solution engineering with a proven quota record, success selling to C-level executives, strong presentation and negotiation skills, experience with territory/account planning, an entrepreneurial spirit, familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, and the ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, commits to diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities as part of its equal opportunity employment policies.

Zendesk is hiring a seasoned Software Engineer to join the Partner Platform team within the Zendesk Platform organization, covering the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. Candidates should have at least 3 years of software development experience (preferably in SaaS), with extensive Ruby on Rails experience, React, strong JavaScript/TypeScript fundamentals, and familiarity with cloud technologies (AWS), REST APIs, CI/CD, and AI coding tools. The role involves producing high-quality reusable code, tests, and documentation; contributing to solution designs and technical decisions; adhering to engineering best practices; improving infrastructure and processes; and collaborating closely with Product, Security, and Operations across the full software lifecycle. It is a hybrid role with in-office requirements part of the week and is limited to candidates located in Karnataka or Maharashtra, with the exact schedule determined by the hiring manager. Zendesk emphasizes inclusivity and equal opportunity, may use AI screening in the hiring process, and supports accommodations for disabilities, all while focusing on customer satisfaction and cross-team collaboration.

Zendesk is hiring a Product Manager for its Workforce Management product to own the roadmap, tackle complex problems, and collaborate with engineering, design, and product marketing using agile processes and customer insights. You will define and prioritize the product roadmap, deliver cross-functional projects, meet with customers, analyze data, research competitors, and articulate a vision for a product that helps teams operate more effectively. Basic qualifications include 4 years of product management in a fast-paced agile environment, strong problem-solving, the ability to balance long-term strategy with incremental value, deep market and customer understanding, excellent written communication, and a data-driven approach, with a willingness to learn and mentor others. Preferred qualifications include experience in the Customer Experience industry, a background in design, engineering or data analysis, and any Workforce Management experience. In Poland, the annualized base salary ranges from PLN 294,000 to PLN 440,000, with potential bonuses and benefits, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.

Zendesk is hiring a LATAM Payroll Analyst who will coordinate LATAM payroll cycles, report to the Manager of Payroll - Americas, and work with Accounting, People Ops, and Benefits. The role requires 3+ years of full-cycle LATAM payroll experience (e.g., Brazil and Mexico) with knowledge of termination calculations, taxes, and local systems (e-Social, FGTS, INSS, IMSS, etc.), plus an accounting/finance background; payroll certification is preferred. Responsibilities include end-to-end LATAM payroll processing, regulatory compliance, audits and SOX adherence, year-end activities, and providing payroll support to employees. Candidates should have current payroll systems knowledge, advanced Excel skills, strong communication and problem-solving abilities, a customer-service mindset, and the ability to thrive in a fast-paced environment; Portuguese/Spanish language skills and knowledge of Mexico legal requirements are a plus, and applicants must be located in Mexico (CDMX or Estado de Mexico). The role is hybrid, with in-office time determined by the hiring manager, and Zendesk emphasizes diversity and inclusion while potentially using AI to screen applications, with accommodations available upon request.

Zendesk is seeking an experienced SaaS Senior Strategic Program Manager to drive delivery for one of its largest EMEA customer accounts, ensuring plans translate into execution aligned with the customer’s strategic goals. The role emphasizes customer accountability and stakeholder leadership, building executive relationships, facilitating decision forums, and driving commitments to measurable progress. It requires operational excellence through pragmatic program management frameworks, risk and issue tracking (RAID), governance rhythms, end-to-end program visibility, and steering committee governance. You will interface with internal functions (Product, Engineering, Sales, Professional Services), coordinate input across markets, and lead RFI/RFP responses while using tools like Asana to track progress. Zendesk offers a hybrid working model with some travel, and the company commits to diversity, equity, inclusion, and accommodations, noting that AI screening may be used in applications.

The Manager of Technical Architecture will lead Zendesk's Technical Architecture team within Global Managed & Professional Services, partnering with services leadership and cross-functional teams to achieve project delivery, utilization, and customer satisfaction goals. The role requires an established, energetic leader who mentors the team, sets repeatable processes, and engages with customers daily to drive successful outcomes. Responsibilities include planning and directing Functional Consulting Services, mentoring staff to improve billable utilization and quality, owning billable deliverables and projects (portfolio, staffing, design, quality, execution), recruiting to grow a global team, and contributing to offerings, methodology improvements, and bookings/revenue targets. Requirements include 3+ years of management experience, 5+ years in SaaS delivering consulting services or programming experience (e.g., Ruby, Python, Java, JavaScript), strong leadership in business/process transformation, experience with various technical concepts (web development, web sockets, mobile, backend, REST APIs), and excellent communication, project management, and C-suite interfacing skills; a Bachelor's degree and/or MBA is preferred. Compensation includes US OTE of $138k–$208k (base/commission 91/9), potential bonuses or incentives, and a hybrid work model that requires some in-office attendance with the schedule determined by the hiring manager; Zendesk emphasizes diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead focuses on Sales Strategy & Programs, using market intelligence, modeling, and analytics to support Zendesk’s go-to-market organization and leadership. The role drives strategy, conducts data analysis, sets financial goals, and informs deviations and potential investments to improve revenue and profitability, while assessing cross-company program effectiveness and providing forward-looking strategic and operational insights for senior executives. It is an individual contributor role that reports to the Sr. Director of GTM Sales Strategy and offers exposure to strategy, sales, marketing, customer experience, finance, and analytics. Key responsibilities include collaborating with sales leadership to develop and drive Sales Strategy, leading performance analyses to identify roadblocks and present recommendations, and directing cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, Sales Ops, and Sales, plus identifying untapped market potential and opportunities to improve productivity. Qualifications include 8–10 years in sales strategy or strategic analytics in SaaS, proficiency with CRM and data analytics tools (SQL preferred), strong problem-solving and cross-functional collaboration, and a quantitative degree (Bachelor’s with MBA/MS preferred); and the role requires being physically located in Mexico City or Estado de Mexico with a hybrid on-site/remote work arrangement.

Zendesk is seeking an APAC HR Operations expert who acts as a consultative partner with mastery of APAC benefits and statutory requirements, and who can leverage Workday and Zendesk in a high-growth environment. The role’s responsibilities include being the primary responder for APAC payroll/benefits/compensation inquiries, administering regional benefit programs (CPF, Superannuation, SSS/Pag-IBIG) while ensuring compliance with tax years and labor laws, maintaining data integrity in Workday, and driving process harmonization and mandatory government filings across APAC. It requires operational discipline, critical thinking to identify systemic solutions beyond quick fixes, and adaptability to regional needs with openness to AI and automation tools; basic qualifications include 2+ years in HR Shared Services, experience supporting 2-3 APAC markets in payroll and benefits, managing statutory requirements, and strong English skills. Preferred qualifications include hands-on Workday (Payroll & Benefits) and Zendesk experience, ability to localize Global People policies for regional jurisdictions, and the capability to manage high-volume ticket queues with consistent quality. The job offers a hybrid work model with on-site requirements, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is expanding its Manila-based People Services team to deliver world-class AMER/LATAM support, seeking a Total Rewards expert who can navigate U.S. Open Enrollment and LATAM statutory benefits in an AI-first, high-growth environment. The ideal candidate is a disciplined HR professional with a "double-check" mindset, deep knowledge of AMER/LATAM payroll and benefits, and the ability to proactively harmonize processes in a fast-paced Shared Services setting. You’ll empathetically support employees on pay, 401k, and medical enrollments; administer U.S. health plans (HSA/FSA) and LATAM statutory requirements; perform Workday data audits; maintain audit-ready documentation for regulators (e.g., SOC1); and contribute to policy localization and knowledge-base improvements. Basic qualifications include 2+ years in an HR Shared Services environment, experience supporting US/Canada/LATAM payroll or benefits, and the ability to work a permanent night shift; preferred qualifications include hands-on Workday and Zendesk experience, U.S. Open Enrollment or LATAM bonus administration, and the ability to manage high-volume ticket queues with consistent quality. The role is hybrid with in-office days and remote flexibility, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations; applicants are invited to apply.

The Technical Architect role is the authority on designing complex technology solutions, leading technical strategy for large Zendesk engagements, and ensuring customers derive maximum value through sophisticated architectures and seamless integrations. You will lead highly technical discussions, architect complex Zendesk integrations, act as a trusted advocate translating business requirements into designs, collaborate with cross-functional teams to position and validate implementations, and present to executive-level technical decision-makers. You will design, prototype, and present proofs of concept to demonstrate feasibility and suggest validated workarounds for product gaps, influence the product roadmap with field feedback, and independently manage large-scale projects with limited oversight. Basic qualifications include a bachelor’s degree or equivalent, 8+ years of SaaS/software consulting experience, hands-on programming in languages such as Ruby, Python, Java, C#, or JavaScript, deep RESTful API experience, backend and frontend development familiarity, and English proficiency; preferred qualifications include Zendesk expertise and certifications, global experience, and an innovative mindset. The role is hybrid with partial on-site work, Zendesk emphasizes diversity and inclusion and provides accommodations for applicants with disabilities, and the company may use AI in screening as part of its hiring process; Zendesk is an equal opportunity employer.

Tempo is a global software company trusted by more than 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams turn vision into value. Since its 2007 beginnings as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded through a range of tools and acquisitions within the Atlassian ecosystem. The company is seeking a passionate software developer to work on flagship products such as Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud, focusing on solving customer problems with clean code. Requirements include 4+ years of server-side development in Java and/or Kotlin, plus experience with TypeScript/React, APIs, distributed systems, Kubernetes, AWS, SQL and NoSQL databases, and strong communication and autonomous-working abilities. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and opportunities for impact, collaboration, and professional growth, with a commitment to equal opportunity and inclusion.

Tempo has 30,000+ customers, including a third of Fortune 500, and offers a suite of integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools; it began in 2007 as a time-tracking project and is now the #1 time management add-on for Jira, expanding in the Atlassian ecosystem. The company is seeking a QA Analyst to conduct functional, regression, and performance testing, perform extensive compatibility testing across Jira, Confluence, DC and Cloud versions, maintain test documentation, collaborate with developers and product managers, execute tests, log and track defects, and contribute to automation and continuous testing initiatives, including production support. Requirements include a bachelor’s degree or equivalent, strong English, solid QA methodologies, experience in manual testing of web applications, understanding of business logic and UI, knowledge of GET vs POST, basic XSS, and a proactive approach to improving QA processes and collaborating to understand user needs. Preferred qualifications include ISTQB, Jira administration, agile methodologies, performance and security testing, automation tools (Cypress/Playwright/Jest), and coding experience in Java, Kotlin, Typescript, Python, or Go, plus Linux/MacOS/AWS experience. Tempo offers a remote-first environment, unlimited vacation in many locations, comprehensive benefits, training and travel reimbursements, diverse teams, and equal opportunity employment; applicants should submit resumes in English.

This hybrid role in Salt Lake City is with DX, a fast-growing SaaS company that collects millions of data points daily to power insights into developer productivity and has recently been acquired by Atlassian. DX emphasizes mastery and high performance, valuing individuals who excel at their craft and rewarding those who do. Responsibilities include prospecting outbound and inbound leads, creating new relationships and meetings with software engineering leaders, delivering an extraordinary experience, learning personalized outreach and social selling, and partnering with account executives and the marketing team. You should be looking to challenge yourself, join a driven and welcoming team, take ownership without micromanagement, accelerate your skills and compensation, and have a measurable impact on the company’s success. Notable customers include Pinterest, GitHub, BNY, and Xero, and the Atlassian acquisition is meant to expand resources, speed up growth and R&D, and increase impact for customers.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. The Investor Relations team sits at the heart of Atlassian’s long‑term strategy, building and communicating a multi‑year narrative to investors, employees, and other stakeholders. As an Investor Relations Senior Manager, you’ll educate investors on Atlassian’s strategy and business model and collaborate with cross‑functional teams to connect financial performance, product and go‑to‑market initiatives, and external narratives, influencing leadership on market dynamics. You’ll own quarterly earnings prep and messaging, draft and refine investor communications, lead strategic investor engagement, and analyze P&L and KPIs to surface trends, risks, and opportunities. You’ll also conduct competitive and industry analysis, maintain IR data with FP&A and Data Science, track ownership and valuation, and partner across Finance, Strategy, Legal, Communications, GTM, and Data Science to align strategy and improve IR processes and tooling.

Atlassian supports flexible work arrangements and hires in any country where it has a legal entity. The Investor Relations team anchors Atlassian’s long-term strategic narrative for the investment community, employees, and other stakeholders. The Senior Manager will educate investors on Atlassian’s strategy and business model, connect financial performance with product and go-to-market initiatives, and help shape leadership decisions by analyzing market and competitive dynamics; this is a highly visible role that blends analytics with storytelling. Key responsibilities include translating the financial model into external messaging, owning quarterly earnings prep and communications, and driving strategic investor engagement and relationships. They will also analyze P&L and KPIs, track investor sentiment, lead competitive and industry analyses, manage IR datasets with FP&A/Data Science, and collaborate across Finance, Strategy, Legal, Communications, GTM, and Data Science to align strategy, messaging, and processes.

DX is a leading developer intelligence platform that helps quantify and improve developer experience and has recently been acquired by Atlassian. As Head of Engineering, you will report directly to the DX CEO/Co-Founder and oversee a multi‑team organization. This is a remote, distributed-first role where Atlassians can work from anywhere, but it requires 7+ hours of overlap with Mountain Time and some travel to the DX office in Salt Lake City. You will own day‑to‑day engineering execution for DX, lead managers and senior ICs delivering data pipelines, metrics engines, and AI‑powered analytics and dashboards, and work with enterprise customers and internal design partners to validate hypotheses. You will establish core engineering rituals and partner with Product and Design on a roadmap that balances near‑term value with long‑term platform and data investments.

DX is a leading developer intelligence platform recently acquired by Atlassian, helping quantify and improve developer experience. As Head of Engineering, you’ll report directly to the DX CEO/Co-Founder and oversee a multi‑team organization. Atlassians can work anywhere—office, home, or a mix—and interviews and onboarding are conducted virtually as part of a distributed-first approach; this is a remote position. The role requires 7+ hours of overlap with Mountain Time and some travel to the DX office in Salt Lake City. Responsibilities include owning day-to-day engineering execution for the DX platform, leading managers and senior ICs delivering data pipelines, metrics engines, and AI-powered analytics dashboards, establishing core engineering rituals such as planning, reviews, on-call, and incident management, collaborating with enterprise customers and design partners to validate hypotheses, and partnering with Product and Design on a roadmap balancing near-term value with long-term platform and data investments.

The role is hybrid and based in Salt Lake City, Utah, for DX, a fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points daily to provide productivity insights for customers like Pinterest, GitHub, BNY, and Xero. DX has scaled profitably, tripling annual recurring revenue in recent years, and recently closed an acquisition by Atlassian to expand resources, accelerate growth and R&D, and deliver greater impact for customers. The company values individual mastery—being the best at your craft—and rewards those who demonstrate it, while acknowledging that outcomes are influenced by factors beyond control. What you’ll do includes prospecting outbound and inbound leads, creating relationships and meetings with prospective businesses, delivering an extraordinary experience for software engineering leaders, learning personalized outreach and social selling, and partnering with account executives and the marketing team. What you’re after is a challenging, fast-paced environment with ownership without micromanagement, opportunities to level up skills and compensation, and a measurable impact on the company’s success.

As Zendesk's Technical Architect, you will understand, detail, and implement customer requirements within scope, and actively collaborate with customer SMEs to design the best Zendesk integration into their workflows. You will lead technically oriented conversations with current and prospective customers, work with Consulting, Support and Account Management teams to position and validate implementations, and translate highly technical concepts for executive stakeholders. You will design, prototype, and present technical solutions for customer use cases, suggest validated workarounds for product gaps, and lead highly technical discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1-2+ years delivering consulting services or programming in languages like Ruby, Python, Java, C#, or JavaScript; experience with RESTful APIs, backend and frontend development, and SaaS; strong analytical and communication skills; and English proficiency; nice-to-haves include Zendesk certifications (Administrator, App Developer 1) and hands-on Zendesk experience, and global-team experience. The role is hybrid, offering a mix of on-site and remote work, with Zendesk’s commitment to diversity and inclusion, and note that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-driven customer experience initiatives as the technical and product expert for the AI-powered Resolution Platform, guiding customers through rapid configuration and optimization. The role’s mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor who helps customers navigate complex configurations to drive transformative business outcomes. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence of Zendesk AI solutions, serving as the customer’s AI technical expert to turn goals into the right configurations and integrations, and leading end-to-end delivery with clear scope and timelines. Strategic accountabilities cover technical guidance on implementation, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to align the AI roadmap and achieve measurable business outcomes. Qualifications include a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), 3+ years of related consulting/Professional Services experience, fluency in German and English, prior enterprise SaaS GTM experience, experience with adoption analytics and success plans, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

- The Services Consultant will lead end-to-end technical delivery for customers, taking ownership from requirements gathering to go-live and ensuring solutions align with business goals. - Responsibilities include acting as a Zendesk for Contact Center subject matter expert, designing solutions with detailed Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, training clients, and maintaining regular project communications with Engagement Managers. - Qualifications require 3+ years in a customer-facing role (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building/deploying complex cloud-based solutions, experience in AWS environments, automation and integrations across contact centers, strong programming skills (Python/Lambda), and a hands-on, problem-solving mindset. - Zendesk emphasizes a supportive, diverse, and inclusive culture with competitive pay, hybrid/remote work options, and social impact initiatives, with a US base salary range of $137,000–$205,000 plus potential bonuses or incentives. - Zendesk is an equal opportunity employer and may use AI screening; they provide accommodations for applicants with disabilities and offer resources for understanding EEO rights and requesting accommodations.

The role is a Solutions Architect in pre-sales who will act as the technical expert to design and scope customized Zendesk-based solutions with potential customers in order to secure professional services engagements. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center expertise, and partnering with Professional Services for a smooth handoff to delivery. Qualifications require 3+ years of customer-facing experience, 3+ years building/migrating/deploying complex cloud solutions, AWS experience with Amazon Connect (must-have), the ability to translate business objectives into a technical solution and detailed project estimate, and exceptional communication and presentation skills. The US annualized OTE ranges from $165,000 to $247,000 with an 80/20 base/commission mix, and may include bonuses or incentives depending on factors like location and experience. Zendesk emphasizes its mission, hybrid work model, commitment to diversity and inclusion, and provides information on AI screening, equal opportunity employment, and reasonable accommodations for disabilities or veterans.

Zendesk is seeking an Employee Service Sales Specialist with a proven B2C sales track record to drive growth in its SaaS Employee Service offerings, expanding new customer bases and deepening partnerships. Responsibilities include positioning Employee Service use cases to HR and IT buyers, partnering with the sales team to manage the end-to-end cycle from discovery to close, and delivering ROI analyses to support purchasing decisions. The role also involves providing subject-matter expertise to the sales organization, ensuring understanding of ES ideal customer profiles and buying journeys, and owning quota accountability, while collaborating with product development to tailor solutions based on customer feedback. Qualifications include a BA/BS, at least 10 years in HR/IT service and operations management, a minimum of 3 years in Employee Service sales focused on HR/IT use cases, a proven track record of meeting targets, an entrepreneurial mindset, strong communication, and willingness to travel. The position requires being located in Mexico City or Estado de Mexico with a hybrid work model, and Zendesk emphasizes equal opportunity, diversity and inclusion, along with accommodations for applicants with disabilities, while AI may be used to screen applications.