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Atlassian offers flexible work options—office, remote, or hybrid—and hires globally where they have a legal entity, enabling employees to support family priorities and other goals. The company serves over 250,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, and emphasizes value selling and a “play as a team” culture where employees collaborate to deliver enterprise solutions. In this role, you will drive scalable engagement by managing a customer portfolio through a pooled model, guiding journeys, and delivering value through webinars, office hours, and targeted outreach. You will maintain product and industry expertise, mitigate churn risk, champion customer advocacy, and sustain operational excellence using Gainsight and engagement frameworks. The ideal candidate has proven SaaS or Customer Success experience, manages large portfolios in a pooled/scaled model, builds strong cross-functional relationships, understands Jira/Confluence use cases, and is proficient with Gainsight, Salesforce, and BI tools such as Tableau.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, giving employees control to support family and personal goals. With over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian focuses on value selling and enterprise solutions that transform business outcomes, while embracing a team-centric culture of “play as a team.” In this role, you will drive scalable engagement by proactively managing a portfolio of customers through a pooled model and guiding journeys at onboarding, adoption, and value realization. You will deliver value at scale through webinars, office hours, and targeted outreach; maintain product and industry expertise; mitigate churn risks; champion customer advocacy; and uphold operational excellence in Gainsight and engagement frameworks. The ideal candidate has proven SaaS customer success or account management experience with large portfolios, a customer-centric mindset, the ability to build trusted relationships, knowledge of Jira/Confluence, cross-functional collaboration, strong organizational skills, adaptability, excellent communication, and experience with Gainsight, Salesforce, and BI tools like Tableau.

Atlassian supports flexible work arrangements—office, home, or hybrid—hiring globally where they have a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The role is an experienced Manager to lead a team of Enterprise Account Managers focused on Atlassian’s largest enterprise customers in the EMEA region, driving Total Book of Business growth in collaboration with Global and EMEA Sales. Responsibilities include strategic work such as white space analysis, regional account planning and mapping, and cross-functional partnership with Services, Channel, and Customer Success. Atlassian seeks a collaborative leader with strong leadership, cultural awareness, and humility who thrives in its open, honest, and supportive culture. Day-to-day duties involve staffing, onboarding, and upskilling the team across key EMEA regions (DACH, South Europe, France), owning performance and revenue forecasting, serving as the voice for the team to remove blockers, and contributing to the next-generation enterprise model in EMEA.

Atlassian offers flexible work locations (office, home, or hybrid) and hires worldwide, with virtual interviews and onboarding as part of being a distributed-first company. The company seeks an experienced Manager to lead a team of Enterprise Account Managers for Atlassian’s largest Enterprise customers across EMEA, partnering with Global and EMEA Sales to drive total book of business growth. The role includes collaborating on strategic opportunities (white space analysis, regional account planning and mapping) and cross-functional work with Sales support teams, requiring a collaborative leader with leadership, cultural awareness, and humility. Responsibilities include leading a high-performing team across key EMEA regions (DACH, South Europe, France), owning performance and regional revenue forecasting, and coordinating with Services, Channel, and Customer Success. Additional duties involve staffing, onboarding, upskilling, advocating for the team, removing blockers to optimize performance and customer experience, learning Atlassian’s GTM model, and contributing to the next-generation enterprise business model in EMEA while driving regional process improvements.

Atlassian supports flexible work arrangements (office, home, or hybrid) with virtual interviews and onboarding as a distributed-first company, and the role is based in Manila while primarily supporting US time zones. The company is hiring an Inside Sales Representative for the AI & Digital Natives team to build pipeline and close smaller, fast-moving opportunities in a high-velocity environment. The AI & Digital Natives team targets early-stage AI-native and digital-native companies using outbound greenfield efforts, product-led growth, and signal-based selling to engage technical buyers. Responsibilities include creating pipeline for top target accounts through tailored outreach informed by market signals, prospecting net-new or small-footprint accounts, taking early-stage calls, qualifying interest, uncovering urgency, and owning smaller deals end-to-end with fast cycles. You’ll need to speak credibly about modern AI and developer workflows, collaborate with AMER teammates from Manila, maintain strong follow-up and pipeline hygiene, and operate in an evolving AI GTM stack that blends product signals, AI-driven workflows, and human selling.

Atlassian supports flexible work arrangements and virtual onboarding as a distributed-first company; this role is based in Manila and primarily supports US time zones. It is an Inside Sales Representative role for AI & Digital Natives, focused on building pipeline and closing smaller, fast-moving opportunities in a high-velocity motion. The AI & Digital Natives team targets AI-native and digital-native startups early, emphasizing outbound discipline, credibility with technical buyers, and a builder mindset in a greenfield market. Responsibilities include creating pipeline through tailored outreach to net-new or small-footprint accounts, qualifying interest, advancing early-stage discussions, and owning smaller deals end-to-end with fast cycles. The role involves speaking credibly about modern AI and developer workflows, collaborating with AMER teammates from Manila, and operating in an evolving GTM stack that blends product signals, AI-driven workflows, and human selling.

DX is a fast-growing SaaS company based in Salt Lake City that helps engineering leaders build high-performing teams and gathers millions of data points daily to deliver insights on developer productivity, with customers including Pinterest, GitHub, BNY, and Xero. The business has scaled profitably, tripling its annual recurring revenue in recent years, and was recently acquired by Atlassian; joining Atlassian will expand resources, accelerate growth and R&D, and deliver greater impact to customers. The role is fully remote to cover EMEA time zones and is currently being hired for in the UK. You’ll be an associate on the Program Manager Services team, working directly with DX’s customers to plan, execute, and analyze quarterly developer experience surveys and collaborating with the Customer Success team to build relationships with executive stakeholders. Responsibilities include driving detailed projects with customer stakeholders, owning regular client communications and recommendations, engaging VP+ level executives, identifying technology executive needs and producing analyses to inform decisions, and partnering with Customer Success and Product to refine strategies and improve processes to maximize value.

DX is a Salt Lake City–based, fast-growing SaaS company that collects millions of data points daily to deliver insights into developer productivity, serving customers like Pinterest, GitHub, BNY, and Xero, and has tripled its annual recurring revenue in recent years. DX recently closed on its acquisition by Atlassian, and joining Atlassian will expand resources, accelerate growth and R&D, and increase impact for customers. The role is fully remote to cover EMEA time zones and is currently only hiring for this role in the UK. The associate on the Program Manager Services team will work directly with DX’s customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys, and will collaborate with the Customer Success team to engage executive stakeholders. Responsibilities include creating and driving detailed projects with customer stakeholders, maintaining regular client communication with recommendations, directly engaging VP+ executives, identifying technology executives’ needs and producing analyses, and, with CS and Product, refining value delivery strategies and suggesting process improvements to maximize accuracy and efficiency of the PM Services offering.

DX is a Salt Lake City–based, fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points daily to provide insights into developer productivity for clients like Pinterest and GitHub. The company has scaled profitably, tripling its annual recurring revenue in recent years, and recently closed an acquisition by Atlassian that will expand resources, accelerate growth and R&D, and increase impact for customers. The role is fully remote to cover EMEA time zones and is currently being hired for in the UK. As an associate on the Program Manager Services team, you will work directly with DX’s customers to plan, execute, and analyze their quarterly developer experience surveys, and collaborate with the Customer Success team to build relationships with executive stakeholders. You will drive detailed projects, communicate with clients to share recommendations and manage expectations, engage VP+ level executives, assess technology leadership needs with analyses, and partner with Customer Success and Product to refine strategies and improve processes within the PM Services offering.

At Atlassian, employees can work in an office, from home, or a hybrid, with virtual interviews and onboarding and hiring in any country where the company has a legal entity. The company continues to invest in its largest customers, partnering with 82% of the Fortune 500 and teams at IBM, Tesla, Dish, Lufthansa, and others. The Account Management team aims to deepen relationships, drive retention, and accelerate expansion across Atlassian’s full solution portfolio, partnering with Sales on strategic opportunities. The role requires a collaborative, adaptable team player with seven-plus years of relevant revenue-target achievement and a customer-first mindset, reporting to the Manager, Strategic Account Management DACH & France. You will accelerate revenue growth, develop senior relationships, manage high-value renewals and expansions, drive end-to-end growth opportunities, engage in account planning with Sales, increase awareness of the solution portfolio, forecast, identify risks, and influence cross-functional partners to achieve mutually beneficial outcomes.

Atlassian offers flexible work options (office, remote, or hybrid) and can hire in any country with a legal entity, but this specific role is a remote field sales position based in the UK. Atlassian serves over 300,000 customers worldwide, including Mercedes-Benz, Reddit, Domino’s, NASA, Nestlé, and Splunk, and aims to unleash every team’s potential through powerful software while fostering a teamwork-focused culture where employees work with Atlassian, not for Atlassian. As an Account Executive, Enterprise, you’ll build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You’ll develop named account or territory plans, execute strategic sales plans to hit goals, identify and qualify leads, understand customer needs, present solutions, negotiate pricing, close deals, and maintain executive relationships with a focus on Fortune 500 companies. The role requires staying current on industry trends, providing accurate forecasting, traveling to meet clients and attend industry events, and running strategy plays for designated territories or accounts while coordinating with the Channel sales organization on complex sales cycles.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country with a legal entity; this remote, field sales role is based in the UK. Atlassian serves over 300,000 customers worldwide and aims to unleash teams’ potential through software, delivering customer impact and ongoing revenue growth, driven by their value of “play as a team.” As an Account Executive, Enterprise, you will build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with internal teams to ensure customer satisfaction. You will develop and execute named account or territory plans, qualify leads, engage decision-makers, deliver presentations, negotiate and close deals, and provide accurate forecasting and account planning. The role involves traveling to meet clients, building executive relationships, staying aware of industry trends, and coordinating with channel partners, product, marketing, and customer success to manage long, complex sales cycles.

Atlassian supports a distributed-first workforce with virtual interviews and onboarding, and this remote field sales role is based in the UK, with hiring possible in any country where the company has a legal entity. Atlassian serves over 300,000 customers worldwide and aims to unleash teams' potential through software, offering strong earning potential in the enterprise market. The role involves building and nurturing executive relationships, negotiating complex contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You will develop and execute named account and territory plans to win net new logos, penetrate greenfield accounts, and land initial Atlassian footprints across a wide portfolio of products, while generating pipeline and driving deals. You will travel to meet prospects and industry events, maintain pipeline hygiene and accurate forecasting, stay current on trends, and serve as the primary Atlassian contact for net-new prospects, using repeatable GTM plays to land enterprise accounts and long-term growth.

Atlassian embraces a distributed-first approach, allowing employees to work from office, home, or a mix, with virtual interviews and onboarding, and the company hires globally where it has a legal entity, while this remote field sales role is based in the UK. Atlassian serves over 300,000 customers worldwide and aims to unleash the potential of every team through software, delivering customer impact and ongoing revenue growth, with strong earning potential in the enterprise market. The role involves building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Responsibilities include developing and executing named account and territory plans to win net-new logos, generate pipeline, engage decision makers, and propose tailored Atlassian solutions (including JSM/ITSM displacement and expansion into HR/Marketing) while leading contract negotiations and forecasting. Additional duties include cross-functional GTM collaboration, staying current on industry trends and competition, traveling to meet prospects and attend events, owning territory strategies and whitespace, serving as the primary Atlassian contact for net-new prospects, and running repeatable playbooks to build a predictable pipeline and land new enterprise accounts.

Atlassian supports remote, hybrid work and conducts interviews and onboarding virtually; this is a remote, field sales role based in the UK, with hiring possible in any country where the company has a legal entity. The company serves over 300,000 customers worldwide and aims to unleash every team’s potential with software, driving customer impact and ongoing revenue growth through enterprise demand. The role involves building and nurturing relationships with key stakeholders, negotiating contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Responsibilities include developing and executing named account and territory plans to acquire net-new logos, generating and converting pipeline, understanding prospect pain points to propose tailored Atlassian solutions (including JSM/ITSM displacement and expansion into non-IT functions), leading contract negotiations, maintaining pipeline hygiene and forecasting, and traveling to meet prospects and industry events. You will own territory strategy, serve as the primary Atlassian contact for net-new prospects from outreach to close, run repeatable GTM plays, and coordinate with cross-functional teams to win new enterprise accounts.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where they have a legal entity, with virtual interviews and onboarding as part of their distributed-first approach, and they’re seeking a UK-based remote field sales professional. The company serves more than 300,000 customers worldwide and aims to unleash every team's potential through software, driving ongoing revenue growth with strong earning potential for the sales team. The role involves building and nurturing C-level relationships, negotiating complex contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction, while developing named account and territory plans to win net-new logos. You will identify and pursue prospects, qualify opportunities, deliver compelling presentations, navigate procurement, close deals, and propose tailored Atlassian solutions (including JSM/ITSM displacement and expansion into HR/Marketing) to win new business, coupled with cross-functional GTM execution and disciplined pipeline management. Expect travel to meet prospects and events, own territory strategies for designated accounts, serve as the primary contact for net-new prospects from outreach to close, and run repeatable playbooks to land high-potential enterprise deals in collaboration with Channel and other teams.

Atlassian offers flexible work options—office, remote, or a mix—and hires people in any country where it has a legal entity. The Your Future Org internship combines hands-on technical training, professional growth, mentorship, and social connections, runs for 12 weeks from November 2026 to February 2027, and applications are open to Australian and New Zealand Citizens and Australian Permanent Residents. The Product Marketing Intern, AI Trust role reports to the Trust Product Marketing team and works with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen Atlassian's AI trust narrative for products like Rovo. Responsibilities include gathering and analyzing feedback from customers and field teams, benchmarking competitors, synthesizing standards (NIST, ISO, OECD), identifying gaps, creating at least one customer-facing AI trust artifact, and presenting recommendations to AI and product marketing leadership. This role suits someone excited about responsible AI, who can turn complex research into clear narratives and help customers understand and trust Atlassian's AI capabilities.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires in any country where it has a legal entity to help employees balance family and personal priorities. The Future Org Intern program is a 12-week, paid internship from November 2026 to February 2027, with applications open to Australian and New Zealand citizens and Australian permanent residents, designed to provide hands-on technical training, professional growth opportunities, mentorship, and social connections. The Future Team role is Product Marketing Intern, AI Trust, reporting to the Trust Product Marketing team and collaborating with marketers, product managers, data scientists, sales, designers, and cross-functional GTM partners to shape Atlassian's AI trust narrative for products like Rovo. Responsibilities include gathering customer and field feedback to improve messaging, studying competitor AI trust strategies, synthesizing industry standards (NIST, ISO, OECD) into practical best practices, identifying gaps and proposing actionable recommendations, creating at least one customer-facing AI trust artifact, and presenting findings to AI and product marketing leadership. This role is ideal for someone passionate about responsible AI who enjoys turning complex research into clear storytelling and influencing how customers understand Atlassian’s AI capabilities.

Atlassian offers flexible work locations and hires in any country where it has a legal entity. The Value Management Office exists to align all interactions with customers’ strategic business needs and joint long-term success, and a Value Advisor shapes strategic value engagements, scales value management, and acts as a trusted executive advisor across the customer base. The role emphasizes deep customer focus and relationship building with senior executives, financial acumen to craft business cases, critical thinking to develop holistic solutions, and executive storytelling to guide decision-making. It also involves building the VMO through tooling, content, enablement, and cross-functional collaboration to scale value management, drive innovation, and share knowledge as thought leadership. The position requires travel of about 15–20% for customer meetings, as well as ongoing development of self and others and mentoring within a cross-functional, global practice.

- Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. - The Value Management Office exists to align all interactions with customers’ strategic business needs and long-term success, with the Value Advisor shaping and scaling value management and serving as a trusted advisor. - Responsibilities include engaging with senior customer executives, building influential relationships, and delivering tailored solutions that create significant value and competitive advantage. - The role requires financial acumen, critical thinking, and executive storytelling, plus developing holistic value frameworks, cross-functional collaboration, and thought leadership to drive scale. - The position involves building the VMO practice, driving innovation at scale, mentoring others, enabling field teams, collaborating across Atlassian, and traveling up to 15-20% for customer engagements.

Atlassian offers flexible work locations, allowing employees to work in an office, from home, or a hybrid, and hires globally wherever there is a legal entity. The Value Management Office (VMO) exists to align all interactions with customers’ strategic business needs and long-term success, with a Value Advisor responsible for scaling value management. The Value Advisor will develop content and assets, shape strategic value engagements with customers, and serve as a thought leader and trusted advisor to senior executives across Atlassian and its customers, influencing across teams and geographies to clearly articulate the value proposition in complex environments. The role emphasizes customer focus, financial acumen, critical thinking and solution innovation, executive storytelling, and building the VMO, while collaborating with multiple internal functions to drive value at scale. It also involves leading the practice, enabling and mentoring others, sharing knowledge externally, and traveling 15-20% for customer-facing meetings.

Atlassian supports flexible work arrangements (office, home, or hybrid) and virtual onboarding as part of its distributed-first approach, with this Manila-based Inside Sales role primarily supporting US time zones. The Inside Sales Representative, AI & Digital Natives, is an entry-point position designed to build pipeline in a greenfield market and close smaller, high-velocity opportunities. The AI & Digital Natives team focuses on winning AI-native and digital-native startups early, demanding credible technical conversations, outbound discipline, and a builder mindset, using product-led growth, sales engagement, and signal-based selling. Responsibilities include creating pipeline for top AI & DN target accounts through tailored outreach, prospecting net-new or small-footprint accounts, qualifying early, generating urgency with founders/CTOs/engineers, converting to pipeline, and owning smaller deals end-to-end while speaking credibly about modern AI and developer workflows. The role operates mostly in US time zones from Manila, collaborates with AMER teammates, maintains pipeline hygiene and accurate activity tracking in a high-volume environment, and participates in an evolving GTM stack blending product signals, AI-driven workflows, and human selling.

Atlassian supports flexible, distributed work, with interviews and onboarding conducted virtually, and this role based in Manila but primarily supporting US time zones. The Inside Sales Representative for AI & Digital Natives aims to build pipeline and close smaller, fast-moving opportunities in a high-velocity motion. The AI & Digital Natives team targets the next generation of AI-native and digital-native companies early, using outbound discipline, a greenfield approach, and a mix of product-led growth, sales engagement, and signal-based selling. Responsibilities include creating pipeline for top AI & DN accounts through tailored outreach informed by funding, hiring trends, product usage, and ecosystem context; prospecting often net-new or small-footprint customers, qualifying early, and converting to pipeline; owning smaller deals end-to-end and speaking credibly about modern AI and developer workflows. The role requires working US time zones from Manila, collaborating with AMER teammates, maintaining pipeline hygiene and accurate activity tracking in a high-volume environment, and operating at the forefront of AI GTM with an evolving stack of tools and processes.

Atlassian aims to unleash the potential of every team by revolutionising software development, serving clients like Williams Racing, NASA, Nike, Pixar, and Tesla, and has built a multi-billion-dollar, fast-growing business with over 300,000 paying customers, hundreds of implementation partners, and millions of users worldwide. The culture is open, welcoming, collaborative, and relentlessly focused on customer success. As an Enterprise Account Executive in India, you will build and execute a territory strategy to grow adoption of Atlassian’s portfolio among its largest enterprise customers, act as a customer champion, and uncover additional value in close coordination with Channel Partners, Product Specialists, and Marketing. You’ll own accounts end-to-end, coordinating with Solution Engineering, Sales Development, and Customer Success, collaborate with the Channel team and external Partners to craft effective sales strategies for named accounts, engage customers through regular 1:1s, executive engagements, roundtables, and events, educate them on Atlassian’s Cloud-based System of Work (AI, Scaled Agile, Enterprise Service Management, Work Management, and DevOps), and consistently exceed quotas. Success comes from teamwork and interlock with Technical Account Managers to drive business outcomes, with a culture of open collaboration and a commitment to continuously improving how Atlassian serves customers in the India region.

Atlassian aims to unleash the potential of every team and revolutionize software development, serving a multi-billion-dollar, fast-growing business with 300,000 paying customers, hundreds of implementation partners, and millions of users worldwide, including Williams Racing, NASA, Nike, Pixar, and Tesla. The culture is open, welcoming, collaborative, and intensely customer-focused, and the Enterprise Account Executive will build and implement a territory strategy to grow adoption of Atlassian’s portfolio with our largest enterprise customers while championing their needs. In India, you’ll work across a territory of Atlassian’s largest existing customers, coordinating with Channel Partners, Product Specialists, and Marketing to position value and elevate these relationships. Responsibilities include developing and implementing Territory and named Account plans to maximize expansion across Atlassian products, maintaining full account ownership, and coordinating with Solution Engineering, Sales Development, and Customer Success, as well as partnering with the Channel team and external Partners to execute effective sales strategies. You’ll engage customers through regular 1:1 meetings and executive engagements, participate in roundtables and events, educate them on Atlassian’s Cloud-based System of Work (including AI, Scaled Agile, Enterprise Service Management, Work Management, and DevOps), and work with Technical Account Managers to drive outcomes while consistently exceeding quotas, embodying “Be the change you seek” to help Atlassian better serve customers.

Zendesk seeks a Software Engineering Manager in Pune to lead a newly formed Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader, overseeing 2-4 engineers, collaborating with Data Engineering, Product, ML, Sales, and CX teams to deliver on time with high code quality and scalable systems. You will guide the transition from Data Science prototypes to production-ready environments with clear API contracts, and foster a high-performance culture with emphasis on observability, best practices, and regular 1:1s for growth and well-being. Requirements include 10+ years of industry experience with 3+ years in technical leadership, a track record shipping full-stack production apps, strong backend skills (Python/Java, distributed systems, caching) with frontend review ability, and experience with OLTP databases and cloud data warehouses (MySQL, Snowflake, Redshift, BigQuery); nice-to-haves include data/analytics engineering background, Python backend focus, AI/LLM features, and familiarity with GTM tools. The role is hybrid with in-office days required, and Zendesk notes location restrictions to Karnataka or Maharashtra; the tech stack includes React 18 + TypeScript, Vite, Snowflake, Python/FastAPI, and an OpenAI Agent SDK-based AI stack, with Zendesk committed to diversity and inclusive hiring practices.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to serve as the technical leader, defining architecture, execution strategy, and a long-term roadmap for a feature-rich admin system, with in-office work required at least 3 days a week. You will independently drive system design, collaborate across multiple teams to build reliable, secure, scalable enterprise solutions, and develop event-driven architectures with real-time workflow and automation. You will mentor senior engineers, foster a learning culture, participate in on-call rotations after training, lead agile ceremonies, and own end-to-end delivery to ensure high quality and performance. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, and leadership in multi-tenant SaaS architectures, with autonomous delivery and strong communication. Zendesk notes location restrictions (candidates must be located in Karnataka or Maharashtra), emphasizes a hybrid work model and diversity, and highlights that AI screening may be used in the process, offering meaningful impact and growth opportunities.

Zendesk is a leader in customer experience and employee services, offering a unified AI-powered Resolution Platform and helping brands modernize their contact centers worldwide. The Sales Engineer will collaborate with customers and internal teams to design and showcase innovative, AI-enabled, people-first solutions that deliver measurable impact across every interaction. Responsibilities include leading technical and business discovery and solution design, architecting AI-powered CX solutions, integrating with Zendesk APIs and cloud platforms, and driving adoption and ROI through cross-functional collaboration and value realization. Requirements include 3+ years of presales or solutions consulting in AI/SaaS/CX or related fields, strong knowledge of web and SaaS architectures, hands-on experience with pilots/POCs, familiarity with AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks, and excellent communication with willingness to travel. Zendesk emphasizes hybrid work, diversity and inclusion, and fair hiring practices with potential AI screening, and provides accommodations for applicants with disabilities.

This job posting is for a Software Backend Engineer II on Zendesk's AI Agents team, focused on shaping and building backend systems with product and design to deliver fast, reliable AI features at scale. Key responsibilities include owning features end-to-end from design through rollout, producing design docs for medium-plus changes, contributing to platform and data-model decisions, building and maintaining high-traffic APIs, and driving reliability, observability, and deployment improvements while sharing proposals with cross-functional stakeholders. Qualifications include 2+ years of backend experience with Node.js (ES7), MongoDB, and TypeScript; experience designing distributed, secure, scalable systems; ability to craft fast queries over large data; hands-on with messaging systems (RabbitMQ, Kafka, SQS) and data stores (MongoDB, Redis, MySQL); familiarity with Kubernetes, AWS, and production observability; SaaS product development and working with globally distributed teams; autonomy and leadership with a collaborative, agile mindset and strong communication. The tech stack includes TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Kafka, Sentry, Redis, Kubernetes, AWS, Terraform, Argo CD, Datadog, and GitHub. Zendesk emphasizes a hybrid, inclusive work culture, equal opportunity, and ongoing diversity and inclusion initiatives, and notes that AI or automated decision systems may be used to screen or evaluate applications for this position, with accommodations available for applicants with disabilities.

Zendesk is building production AI systems that autonomously resolve customer service tickets at scale across 100,000+ accounts and is expanding the platform foundation to power reliable, secure, and measurable agentic services enterprise-wide. This role focuses on creating the platform layer—not one-off tools—so teams can build, operate, and scale agentic services with shared infrastructure, control planes, and developer tools. You’ll design and implement core platform services including runtime orchestration, workflow execution, memory and context management, state handling, fault recovery, observability, evaluation, and governance to ensure enterprise readiness. You’ll define platform APIs and developer experience, collaborate with product, AI, and infrastructure teams, and bring a systems-thinking approach with agent-architecture expertise (planning, tool dispatch, memory, error recovery) and protocol-awareness for open standards like MCP. Zendesk emphasizes a hybrid work model, diversity and inclusion, notes that AI may screen applications, and remains an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking a hardworking software sales professional for a pure hunting role, targeting prospects across SMB, Commercial, and Enterprise in America and collaborating with sales, product, and marketing to build pipeline. Key duties include engaging with prospects to understand challenges, developing target prospect lists, generating high-value pipelines through outbound prospecting and research (10K/10Q, investor materials, news), creating personalized messaging, and managing a high-quality pipeline with excellent customer experience. Requirements include 2+ years in a sales-related role across SMB/Enterprise/Commercial, a competitive, self-starter mindset, exceptional communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense, with a bachelor’s degree preferred. The US OTE ranges from $36.54 to $54.81 with a 70/30 base/commission split, plus potential bonuses or benefits, and the role features a hybrid work arrangement with some in-office presence as determined by the manager. Zendesk emphasizes fairness, diversity, and inclusion, notes that AI screening may be used, and is an equal opportunity employer offering accommodations for applicants with disabilities, with contact information for accommodations and EEO rights.

Zendesk is establishing an R&D center in Pune and is hiring a Staff Software Engineer to design scalable, reliable systems powering AI-augmented customer experiences while mentoring other engineers. The role involves end-to-end ownership of large features and platform components across front-end (TypeScript/React) and backend (Java 11+/Vert.x or similar), driving architecture decisions to improve scalability, performance, and operability. You will modernize the front-end, build reusable platform APIs, champion reliability with defined SLOs/SLIs, troubleshoot bottlenecks, collaborate with cross-functional teams, and influence technical strategy and roadmap while growing the team. Required qualifications include 8+ years of experience, strong JavaScript/TypeScript and React skills, backend proficiency in Go/Java/Python/Node, cloud-native design, microservices, containers, CI/CD, observability, and mentoring; preferred qualifications include legacy modernization, GraphQL, advanced front-end performance optimization, observability stacks, databases, open-source contributions, and AI/ML integration experience. The position is in Pune with a hybrid work model, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes diversity and inclusion, AI screening, and accommodations as needed.

The role is for a Customer Success Manager at Zendesk to manage a portfolio of large Enterprise customers regionally, focusing on retention, reducing churn, driving product adoption, and identifying expansion opportunities in collaboration with Sales and other teams. You will build relationships with executive stakeholders, create a joint success plan with objectives and KPIs, and guide customers through their Zendesk adoption journey to deliver measurable ROI. You will leverage Zendesk platform knowledge, best practices, and customer insights to remove blockers, analyze product usage data, mitigate risks, and coordinate resources to accelerate time-to-value while protecting renewal revenue and net retention. The ideal candidate has 12+ years in enterprise customer success, strategic account management, or consulting with SaaS experience, a proven track record of ARR growth above $10M, strong leadership and analytics skills, and the ability to influence cross-functional teams; they must be able to travel up to 25% and work in the London office two days per week. Zendesk emphasizes a hybrid work model, inclusion and fairness, AI screening, and accommodations for applicants with disabilities, inviting diverse candidates to apply.

Zendesk is hiring for a sales-focused role that aims to generate new business opportunities and fuel the Account Executive pipeline, working with AEs to engage world-class mid-market and Fortune 500 clients and target senior executives. Key requirements include 2-4 years of sales experience, success in high-volume outbound prospecting, the ability to map customer requirements to Zendesk solutions, strong written and verbal skills in Portuguese and English, a bachelor’s degree, and a proven track record of meeting monthly quotas. The role involves building and researching accounts, adding contacts, sending regular emails, developing targeted lists and messaging, and moving opportunities into the AE/AM pipeline. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, plus flexible remote work. Zendesk emphasizes fairness, AI screening, diversity and inclusion, and accommodations for applicants with disabilities, providing ways to request accommodations if needed.

Zendesk is seeking a Senior Technical Program Manager in San Francisco (Hybrid) to own and drive cross-functional technical programs for Forethought AI Agents by Zendesk, delivering outcomes aligned with Level 2/3 OKRs and partnering with Product, Design, Engineering, CIO, Data, Legal, Finance and GTM teams. You’ll establish program cadence and governance, manage scope and critical path, mitigate risks, and ensure predictable, high-quality delivery through change management and stakeholder alignment. You’ll connect roadmaps across Product and Engineering and partner functions, drive delivery of scalable features and services that support Zendesk’s AI and CX priorities, and collaborate across EMEA, APAC, and AMER; you’ll also mentor others to raise execution standards. What you’ll bring includes a proven track record delivering technical programs in software, strong cross-functional collaboration, experience with AI/ML or platform initiatives, global multi-geo program experience, execution discipline, facilitation and data-informed decision making, and familiarity with Jira/Confluence/Agile. The US base salary range is $174,000–$262,000, with potential bonuses, benefits, or related incentives; Zendesk is an equal opportunity employer committed to diversity and inclusion, with AI screening and accommodations available as described.

Zendesk is looking for a Staff Data Engineer to shape the data foundation for product analytics, owning data models, semantic layers, and cross-team standards across the company. The role involves owning and evolving the product analytics data architecture, defining modeling, data quality, and pipeline standards, translating ambiguous product problems into scalable data solutions, building reliable real-time and batch pipelines, and leading cross-team schema standardization to improve performance, scalability, and cost efficiency. It also includes establishing data testing, monitoring, and SLAs to ensure high data trust, and providing technical leadership through mentorship and design reviews that influence engineering direction beyond the immediate team. AI is expected to be a core component, with the use of AI-assisted tools to accelerate development and outputs, while applying strong data engineering judgment to validate and productionize AI outputs and identify opportunities to embed AI into data workflows and analytics. Qualifications include 8+ years in data/analytics engineering, deep SQL and analytics data modeling, experience with modern data stack tools (dbt, Airflow, Snowflake), strong system design and cross-team influence, and excellent communication; the role is hybrid with a Poland annualized base salary range of zł309,000–zł463,000 plus potential bonuses and benefits, and Zendesk emphasizes diversity and inclusion.

Zendesk is hiring a Senior Program Manager, Product Development - AI & Agent Experience to define and execute a roadmap for an integrated, scalable AI solution across admin and agent-facing products, collaborating with AI teams and internal stakeholders. You will lead company-wide programs with cross-functional partners (Product Marketing, Enterprise Data & Analytics, Legal, Finance, Go-to-Market) to move releases forward in a multi-geo environment and bring new products to market. Responsibilities include guiding quarterly planning, building roadmaps, identifying and mitigating risks, owning regular status reporting, facilitating meetings and ceremonies, and continuously improving processes and relationships across teams. The role requires prior software company experience driving programs within an engineering organization with several large-scale releases, strong AI knowledge, familiarity with agile tools (Jira, Confluence, Trello), risk assessment and mitigation, and demonstrated facilitation across global programs. Zendesk highlights its mission and inclusive culture, supports hybrid work with local office attendance, and is an equal opportunity employer that values diversity and inclusion, with policies on candidate privacy and accommodations for applicants with disabilities (including AI screening as part of the process).

The IT Principal Enterprise Delivery Lead orchestrates testing across large-scale, complex integrations and transformation programs (such as ERP) as the primary QA delivery lead, partnering with Business and Product to prevent high‑investment projects from failing and to implement enterprise-wide QA governance via the QA CoE. Key duties include Release Cycle Quality Governance: driving QA in major releases, monitoring release readiness across squads, proactively surfacing enterprise risks, and ensuring Quality Gates and Definition of Done are met. In Requirement Review & QA Transformation Leadership, the role leads cross-functional end-to-end strategy for complex transformations, operationalizes automated QA rules, participates in early requirement reviews, and conducts structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Defect Management and Auditability emphasize root-cause analysis for defects, maintaining bidirectional test-case-to-defect traceability, actively participating in bug triage, and ensuring data hygiene and real-time release metrics. Candidates need at least 10 years in Software Quality Engineering with 5+ in leadership, strong QA automation and RCA/traceability expertise, Jira/Xray proficiency, with preferred experience in end-to-end testing across multi-vendor ecosystems and AI-enabled testing; the US base salary ranges from $161k to $241k plus bonuses, and Zendesk promotes a hybrid, inclusive workplace with equal opportunity and accommodations.