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Zendesk is seeking a Senior Data Engineer for their Enterprise Data & Analytics team, which offers a hybrid work model that requires three days a week in the office in Pune. The role involves collaborating in an Agile environment to develop curated data products, focusing on Data Warehouse solutions using tools like BigQuery and Snowflake as well as technologies such as dbt and Airflow. Key responsibilities include collecting business requirements, designing data models, implementing ELT pipelines, and building analytics solutions for various business domains. Candidates should have over five years of experience in data engineering, data modeling, SQL, and cloud databases, along with strong skills in Python and integration with third-party APIs. Zendesk is committed to diversity and inclusion in hiring, accommodating individuals with disabilities and veterans.

Zendesk is seeking a Group Product Manager to enhance their analytics tool, Zendesk Explore, which serves a large customer base with complex reporting capabilities. The role involves leading a team of Product Managers, driving product development, and collaborating with global teams to meet customer needs. Candidates should have extensive experience in API, data, analytics, and people management, along with the ability to innovate and exceed customer expectations. The position is based in Krakow, offering a hybrid work model that combines in-office collaboration with remote flexibility. As an equal opportunity employer, Zendesk is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that support billions of user interactions daily. The role includes building and managing a proxy tier, overseeing a global CDN platform, and collaborating with experienced engineers to enhance user experiences. Candidates should bring over five years of experience in DevOps roles and knowledge of edge-related technologies, along with hands-on expertise with Linux, Docker, Kubernetes, and AWS. Preferred qualifications include strong problem-solving skills, documentation abilities, and familiarity with modern SaaS applications and observability tools. The position offers a hybrid work model and a competitive salary range, reflecting Zendesk's commitment to inclusivity and diversity in the workplace.

The job position is for a Manager in the Global Scaled Customer Success organization based in Austin, TX, requiring in-office work for over three days a week. The role involves leading a team of Customer Success Managers (CSMs) to enhance customer experience, drive adoption, optimize retention, and mentor early-career professionals. Key responsibilities include team leadership, collaboration with various departments, strategic planning, and performance management, utilizing tools like Salesforce and Gainsight. The position demands experience in customer-facing roles, strong analytical skills, and the ability to motivate and mentor a diverse team. The compensation range is between $147,000 and $221,000, with a hybrid working model that promotes both in-office and remote work.

Zendesk is seeking a Customer Success Strategy & Operations Manager to join their Customer Success Strategy & Automation Team, which aims to enhance customer value, adoption, and retention through tooling and automation. The role involves driving the strategy and optimization of the Gainsight platform to facilitate scalable engagement for the Customer Success team. Key responsibilities include designing automated workflows, collaborating with IT and data analytics teams, and creating dashboards for leadership insights. Candidates should have extensive experience with Gainsight in a B2B SaaS environment, strong project management skills, and the ability to translate business needs into system solutions. The position offers a hybrid work model and competitive compensation, while reaffirming Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Product Design Manager to lead and mentor a design team in Pune, India, focusing on enhancing customer and employee experiences through innovative software. The role entails managing various design projects, fostering collaboration among cross-functional teams, and shaping the local design culture while maintaining high-quality standards. The successful candidate will have at least five years of experience in product design, with a background in managing and coaching designers, as well as knowledge of SaaS and enterprise software. The position requires strong communication skills and the ability to build and scale teams in a distributed setting. Zendesk prioritizes diversity and inclusion in its hiring practices and offers a hybrid working model that balances in-office collaboration with remote flexibility.

The Solutions Consultant at Zendesk plays a vital role in managing the technical aspects of the sales cycle, requiring both sales focus and technical expertise. This position involves collaborating with Sales, Marketing, and Product Managers to communicate technical information to prospects and maintain strong relationships with customers. Candidates should have over three years of presales experience, fluency in German, knowledge of web technologies, and excellent problem-solving and interpersonal skills. Preferred qualifications include experience with enterprise software solutions, understanding AI's impact on customer service, and domain expertise in various industries. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by serving as the technical link between the sales team and prospective clients. This position requires a blend of sales focus and technical expertise to effectively communicate the benefits of Zendesk's software to various market segments. Applicants should have over three years of presales experience, fluent business French, and familiarity with web technologies and SaaS applications. Desired qualifications include knowledge of customer service software, AI technologies, and experience leading customer proof of concepts. The role offers a hybrid work model, balancing on-site team interactions with the flexibility of remote work, while emphasizing Zendesk's commitment to diversity and inclusivity in the workplace.

The Solutions Consultant role at Zendesk involves managing all technical and competitive elements of the sales cycle, aiming to connect with various market segments and senior executives. Candidates should possess over three years of presales experience, familiarity with web technologies, and solid interpersonal and communication skills. Responsibilities include scoping and executing proofs of concept, understanding customer needs, and ensuring customer satisfaction through effective technical support. Zendesk promotes a collaborative and inclusive workplace, offering flexible work arrangements and prioritizing diversity. The position is based in Mexico City or Mexico State and includes some travel, with a focus on leveraging technology to enhance customer service.

Zendesk is seeking an Advocacy Manager to enhance the effectiveness of its Advocacy team by fostering collaboration, defining success metrics, and communicating progress to leadership. The role emphasizes coaching team members to meet performance targets while managing customer issues and contributing to the continuous improvement of support processes. Candidates should have a bachelor's degree and at least six years of experience in technical support supervision, including skills in mentoring and metrics utilization. The position requires a clear customer focus, adaptability, and excellent communication skills, as well as familiarity with SaaS environments and related technologies. This hybrid role involves working partly in the office and comes with a competitive salary range, bonuses, and the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, responsible for advancing the company’s Service narrative and go-to-market (GTM) initiatives. The role involves researching market insights, developing messaging and positioning, and collaborating with various internal teams to drive strategic frameworks and assets. Candidates should have 4-6 years of experience in Product Marketing within software, particularly SaaS and Customer Experience sectors, alongside strong storytelling and analytical skills. The position offers a competitive salary range of $123,000 to $220,000, based on experience and capabilities, along with potential bonuses and benefits. Zendesk emphasizes a hybrid work model and commitment to diversity and inclusion in the workplace.

Zendesk is looking for an experienced Director of Finance Applications to lead a high-performing team managing essential financial processes in areas such as Quote to Cash, Record to Report, and Procure to Pay. The ideal candidate should have over ten years of experience in finance systems, with at least five years in leadership, and familiarity with various financial applications including Zuora, NetSuite, and Coupa. Responsibilities include team leadership, process optimization, strategic business partnership, and ensuring the smooth operation and integration of financial systems. The position requires strong problem-solving and communication skills, as well as experience in scaling operations in a fast-paced environment. The role is hybrid, requiring some in-office attendance, and offers a competitive salary range along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Manager for its Observability team, focusing on ensuring customer trust through reliability and availability of products in the EMEA region. This role involves building tools and strategies for observability, influencing engineering priorities, and enhancing customer experiences. The ideal candidate will have over three years of product or engineering leadership experience, specifically in observability and site reliability engineering, along with strong problem-solving skills. Preferred qualifications include the ability to lead amidst uncertainty, make data-driven decisions, and promote a supportive developer community. Zendesk emphasizes a hybrid work environment, promoting collaboration while allowing remote flexibility, and values diversity and inclusion in its hiring practices.

Zendesk is looking for a customer-focused specialist to join their Digital Programs and Customer Success team. The role involves creating and delivering engaging digital content, such as webinars and video tutorials, to enhance customer adoption and satisfaction. Responsibilities include collaborating with program managers, hosting live sessions, and using feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and familiarity with digital content tools. This hybrid position requires being based in Mexico City or Mexico State, with part of the week spent in-office.

Zendesk is looking for a Senior Manager to oversee the operations of its Cyber Defense Fusion Center in the APAC region, focusing on a follow-the-sun model for cybersecurity. The role requires strong leadership, strategic thinking, and collaboration with multi-functional teams to enhance cybersecurity measures and incident response. Responsibilities include mentoring cybersecurity professionals, developing incident management strategies, utilizing threat intelligence, and ensuring compliance with cybersecurity regulations. Candidates need at least 10 years of experience in cybersecurity management, with expertise in cloud security, and must be willing to relocate to Pune for a hybrid work model. The company emphasizes an inclusive work culture and offers opportunities for early hires to shape the development center's future.

The Scaled Customer Success Associate Program at Zendesk offers recent graduates the chance to establish a foundation in customer success while developing technical skills related to Zendesk's solutions, including AI tools. Participants will undergo structured onboarding, engage in hands-on customer sessions, and collaborate with various teams to help customers realize the full potential of Zendesk's offerings. The program emphasizes mentorship, global collaboration, and the development of both technical and interpersonal skills. Ideal candidates should have a relevant degree, strong communication abilities, and a proactive mindset, along with a willingness to learn and adapt in a dynamic environment. Zendesk promotes a flexible hybrid work model and is committed to fostering diversity and inclusion within its workforce.

Zendesk is seeking a seasoned Product Manager for a hybrid role that requires relocation to Pune and involves both remote and on-site work. The Product Manager will be responsible for defining and executing the strategy for the global admin experience across all Zendesk products, focusing on AI-driven insights to enhance customer satisfaction. Key responsibilities include leading cross-functional collaboration, developing product roadmaps, engaging with customers, and driving key performance indicators related to product delivery and business impact. The ideal candidate should have over five years of product management experience in a SaaS environment and demonstrate strong leadership, technical acumen, and analytical skills. Zendesk emphasizes a commitment to diversity and inclusion and provides a flexible and fulfilling work environment.

Zendesk is seeking a Senior Software Engineer to enhance their use of AI to improve customer service, specifically through the development of conversational AI agents. The role involves shaping and developing Ruby on Rails and TypeScript services, mentoring junior engineers, and fostering a customer-centric team approach. Applicants should have over three years of experience in relevant programming languages and AI feature integration, along with a strong foundation in systems design. Ideal candidates will have experience in high-volume environments and container orchestration, and they should embody an open-minded and inclusive mentality. Zendesk is committed to fostering diversity and inclusion in the workplace and supports a hybrid work model to encourage collaboration and flexibility.

The Solutions Consultant role at Zendesk involves managing the technical and competitive aspects of the sales cycle, requiring a combination of sales focus and technical proficiency. Candidates should have over three years of presales experience and familiarity with web and scripting technologies, as well as the ability to map customer needs to software solutions. Effective communication and problem-solving skills are essential for presenting technical information to diverse audiences, including senior executives. Desired qualifications include experience with SaaS applications, customer service technologies, and an understanding of AI's impact on the customer service sector. Zendesk promotes a diverse and inclusive work environment, offering flexible work arrangements and a commitment to community engagement and employee well-being.

Zendesk is seeking a Senior SEO Specialist to enhance its online presence and improve organic search rankings for its .com website. The role involves conducting SEO research, implementing data-driven strategies, collaborating with various teams, and analyzing website performance using tools like Google Analytics and SEMrush. Candidates should have over five years of SEO experience, proficiency in SEO tools, and strong analytical and communication skills. A bachelor’s degree in a related field is required, along with preferred knowledge of HTML, CSS, and content management systems. The position offers a hybrid work model and an annual salary range between $85,000 to $127,000, with additional bonus and benefits.

Zendesk is seeking an experienced Paralegal to enhance its legal team, particularly in the litigation function, reporting directly to the Sr. Counsel, Litigation. This role involves extensive collaboration across various internal departments and focuses on managing legal processes such as subpoenas, legal holds, and case management. Candidates should possess a bachelor's degree or paralegal certification, with at least five years of litigation paralegal experience, strong organizational skills, and the ability to effectively communicate across teams. The position offers a hybrid work environment, allowing flexibility while requiring some in-office attendance. Zendesk promotes a commitment to diversity, equity, and inclusion in its hiring practices and workplace culture.

Zendesk is a customer experience (CX) platform focused on customer obsession and aims to ensure customers see value in its solutions. The CX programs team is responsible for maintaining high standards in service delivery, facilitating product adoption, and enhancing customer value across the organization. To achieve these goals, the team works closely with various departments, developing frameworks and leading cross-functional initiatives to improve customer health and satisfaction. Candidates for roles within this team should have over 12 years of experience in CX delivery, ideally in leadership positions within technology or SaaS environments, alongside a strong understanding of best practices and financial acumen. Zendesk promotes a diverse and inclusive work environment, offers flexible work arrangements, and provides a competitive salary range for potential candidates.

Zendesk is looking for a Senior Staff Software Engineer to join its full-stack team in Pune, emphasizing a mix of remote and on-site work. The role requires the candidate to take charge as a technical leader, delivering high-quality solutions, mentoring engineers, and overseeing project success while applying deep technical knowledge to solve large-scale business needs. The ideal candidate should have over 12 years of experience, strong proficiency in Ruby on Rails, and a background in distributed computing and scalable system design. Preferred skills include familiarity with relational databases like MySQL, experience with event-driven architecture using Kafka, and excellent communication abilities. The position offers a unique opportunity to contribute to the establishment of a Product Development Center of Excellence, shaping its culture and processes.

Zendesk is seeking a Senior Software Engineer for its Tasks and Automations team, focusing on developing new functionalities for its Employee Service initiative. The role requires a strong background in software engineering, specifically with over six years of experience and expertise in Ruby on Rails, relational data stores, GraphQL, and REST APIs. Candidates need to be effective communicators, proactive problem-solvers, and team players, contributing to software design, development, and deployment. This hybrid position requires relocation to Pune and involves collaboration across teams, as well as mentoring junior engineers. Zendesk promotes a diverse and inclusive workplace and encourages applications from individuals with varied backgrounds, emphasizing a supportive work culture that balances remote and in-office engagements.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing system that facilitates communication among administrators, agents, and end users. The role involves collaborating with design teams and developers to deliver high-quality projects, address user issues, and implement new features, while ensuring the platform remains flexible and secure. Candidates should have over four years of experience in software development, with proficiency in Ruby/RoR, React, and understanding of scalable systems, while also showing a commitment to teamwork and continuous improvement. Zendesk promotes a culture of collaboration, innovation, and flexibility, offering a hybrid working model and a comprehensive benefits package. The position offers opportunities for personal and career growth, working with a talented team to solve complex engineering challenges.

Zendesk is seeking a Senior BI Engineer to join their QA team, focusing on building impactful, customer-facing dashboards using data architecture and engineering skills. The role involves collaborating with cross-functional teams to ensure that dashboard development aligns with business goals and user needs. Responsibilities include designing dashboards with LookML, defining key business metrics, integrating data sources, optimizing data models, and maintaining ETL processes. Candidates should have over three years of relevant experience in data engineering or analytics, proficiency in Looker and SQL, and a strong understanding of data modeling principles. Zendesk offers a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to enhance customer experience through their software solutions. The role involves collaborating with Product Management and Engineering teams to execute a roadmap for a scalable customer and employee service system, and working closely with the AI Reporting and Analytics team to solve cross-functional issues. Responsibilities include leading company-wide programs, managing quarterly planning, tracking risks, and maintaining regular status updates, while fostering positive team relationships. Candidates should have experience in software program management, a strong grasp of AI and data analytics, as well as familiarity with technical project management tools and agile methodologies. Zendesk promotes a hybrid work environment that encourages both in-person collaboration and remote flexibility, and values diversity and inclusion in the workplace.

Zendesk is seeking a seasoned Sales Manager to enhance its Enterprise market presence by leading a dynamic sales team focused on B2B sales and revenue maximization. The ideal candidate should have at least 12 years of B2B sales experience, with a minimum of 7 years in sales management, preferably within the SaaS industry catering to Spanish-speaking countries in Latin America. Key responsibilities include hiring and coaching a high-performing sales team, driving growth through upselling and cross-selling strategies, and navigating complex sales cycles. The role requires strong forecasting capabilities, relationship building with C-suite executives, and the ability to adapt to market changes while inspiring the team towards success. Zendesk promotes a work culture centered on balance, diversity, inclusivity, and ongoing community engagement, with a hybrid working arrangement available to employees.

Zendesk is seeking a proactive Localization Technical Program Manager to join their Localization Program Management team, focusing on enhancing the experience of international users across their product portfolio, particularly AI features. The role involves building relationships with product teams, educating them on localization processes, and implementing scalable localization frameworks that ensure culturally appropriate AI-driven outputs. Required qualifications include a Bachelor's degree related to linguistics or computer science, over five years of localization program management experience, and familiarity with software development and internationalization standards. Zendesk offers benefits such as flexible working hours, a hybrid work environment, and opportunities for professional development and bonuses. The company values diversity and inclusion in the workplace and encourages qualified individuals to apply regardless of their background.

Zendesk is looking for a Demo Architect to develop and maintain centralized demo environments and assets for its Sales and Solutions Consulting teams. The role requires a blend of technical proficiency and creativity to create effective demos that meet business needs, leveraging tools like AI and low-code development for efficiency. Key responsibilities include designing demo environments, collaborating with stakeholders, translating business processes into demos, and producing demo guides and videos. Candidates should have over five years of relevant experience, strong knowledge of web technologies and APIs, and a passion for technology and AI advancements. The position offers a competitive salary range of $146,000 to $220,000, along with the opportunity for bonuses and a flexible hybrid work environment.

The job role is for a Senior AI Sales Specialist at Zendesk, focusing on driving the adoption and growth of AI products across North America. Responsibilities include achieving sales quotas, collaborating with the core sales team, and building strong customer relationships using a value-based selling approach. The specialist will act as a subject matter expert for AI solutions, fostering sales enablement initiatives and leading customer engagement efforts. Key qualifications include proven experience in quota-carrying sales roles, excellent communication skills, and a willingness to travel. The position offers an annualized On Target Earnings (OTE) range of $189,000 to $283,000, emphasizing the company's commitment to diversity and providing a flexible work environment.

Zendesk is looking for a detail-oriented Localization Engineer to enhance their software products' global reach and user experience through effective localization operations. The ideal candidate should have a strong background in localization best practices, proficiency in programming languages such as Python and Perl, and experience with localization tools and file formats. Key responsibilities include developing localization workflows, collaborating with various teams to solve technical issues, maintaining translation projects, and staying abreast of industry trends. The position offers full project ownership, a dynamic work environment with flexible hours, and opportunities for professional growth. Zendesk emphasizes an inclusive workplace culture and provides reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior Sales Operations Lead for its Global SMB segment, with a focus on enhancing and leading sales processes across core regions. The role involves serving as a key partner to the VPs of Sales, contributing to sales strategy, and championing operational excellence. Candidates should have at least seven years of experience in a similar role, preferably in a high-growth SaaS environment, and be adept at data analysis and financial modeling. The position offers an annual salary range of $145,000 to $217,000, with additional potential for bonuses and benefits. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

The Customer Success Manager (CSM) at Zendesk plays a vital role in helping customers achieve their business outcomes quickly through advanced Zendesk solutions. The primary objective is to ensure customers derive value from their investment, working with various stakeholders from executives to administrators. Key responsibilities include managing customer engagement, driving product adoption, and advocating for customer feedback within the company. The position requires a minimum of five years of relevant experience, particularly in customer success within the technology sector, along with strong interpersonal skills and the ability to influence across organizational levels. Additionally, Zendesk promotes a diverse and inclusive work environment and offers flexible work arrangements.

Zendesk is seeking a Senior Software Engineer to join their Core Services Packaging and Consumption team, focused on enhancing the purchasing and usage reporting experience. The role requires proficiency in Ruby and experience with the Rails framework, along with collaboration across teams to develop intuitive solutions and ensure code quality throughout the software development lifecycle. Candidates should have over four years of experience in Ruby, three years with JavaScript and React, and familiarity with databases, CI/CD systems, and API design. A customer-first mentality and eagerness to learn new technologies are also essential. The role offers a hybrid work experience, allowing for both onsite collaboration and remote work flexibility, while Zendesk promotes diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Engineer specializing in backend development for its Core Services Packaging and Consumption team, with a focus on enhancing feature adoption for customers. The candidate should have at least four years of experience in object-oriented languages like Scala or Java, and familiarity with domain-driven design, data analysis using SQL, and various databases such as MySQL or DynamoDB. Key responsibilities include collaborating across teams, ensuring code quality, championing best practices, and participating actively in code reviews and design discussions. A hybrid work model is in place, requiring some in-office attendance in Karnataka or Maharashtra, with an emphasis on flexibility and team collaboration. Zendesk prioritizes diversity and inclusion, offering equal opportunities and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to drive growth and build relationships within the SaaS space, focusing on acquiring new Enterprise customers and expanding existing partnerships. The role involves managing key customer relationships, leveraging data insights for prospecting, and developing territory plans to increase market share. Candidates should have at least 8 years of B2B sales experience, a proven track record of exceeding sales targets, and expertise in navigating complex sales cycles. The position offers an annual OTE of $290,000-$434,000, with a 50/50 pay mix between base salary and commission. Zendesk is committed to diversity and provides an inclusive work environment with a hybrid work model.

Zendesk is seeking a Senior Software Engineer to join its Core Services Packaging and Consumption team, focusing on improving the purchase and usage reporting experience. The role requires collaboration with product management and engineering teams to create simple solutions for complex problems, ensuring high code quality, debugging, and adherence to best practices. Candidates should have over four years of experience in Ruby, familiarity with databases like MySQL, and CI/CD systems, along with excellent communication skills and a customer-first mentality. Bonus skills include experience with JavaScript, React, AWS stack, and SaaS products. Zendesk emphasizes a hybrid work model, encouraging team collaboration while allowing flexibility for remote work, and is committed to fostering diversity and inclusion within its workforce.

Zendesk is looking for a strategic Content Program Manager to enhance its Digital Programs and Customer Success team, focusing on creating and managing impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, collaborating with various teams, and ensuring the delivery of multi-format content to engage customers effectively. Candidates should have over five years of experience in content management, possess strong project management abilities, and be well-versed in digital tools. The position offers a salary range between $113,000 and $169,000, with the potential for bonuses and benefits while supporting a hybrid work model. Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices and provides accommodations for individuals with disabilities.

Zendesk is looking for a Group Manager, Strategic Events to lead their Experiential Marketing team, focusing on the planning and execution of Tier 1 events, including a large customer conference and an executive summit. The position requires a visionary leader with over 7 years of event marketing experience and strong organizational and leadership skills. Key responsibilities involve strategizing event execution, mentoring a team, collaborating with various departments, and managing budgets and performance metrics. The role also includes innovation in event formats using digital technologies and representing Zendesk at industry events. The compensation for this position ranges from $126,000 to $190,000 annually, with a hybrid work environment that balances onsite collaboration with remote flexibility.

Zendesk is seeking an Implementation Consultant to join its Professional Services team, responsible for helping customers implement and optimize their Zendesk software. The role involves partnering closely with clients to align their business needs with Zendesk's capabilities, necessitating strong product knowledge, project management skills, and relationship-building abilities. Key responsibilities include overseeing projects, facilitating customer meetings, collaborating with internal teams, and contributing to continual improvements in methodologies. Applicants should have 4-6 years of experience in consulting or software implementation, strong communication skills, and problem-solving capabilities. The position offers a hybrid work experience and competitive compensation, promoting an inclusive workplace for all candidates.

The job description details the role of a Technical Architect at Zendesk, who is responsible for developing technical solutions tailored to customers' unique business needs. The architect will collaborate with a professional services team, engaging with clients to understand their functional and technical requirements while providing design leadership and documentation. Key responsibilities include conducting design sessions, producing technical documents, supporting development, conducting training, and maintaining communication with project managers. Candidates should have at least three years of related experience, technical knowledge, and proficiency in backend and frontend programming languages. The position is primarily remote, with opportunities for in-office collaboration, and the salary range for this role in Poland is zł157,000.00 to zł235,000.00.

Zendesk is seeking a Payroll Analyst for its Kraków, Poland office, offering a hybrid and full-time role focused on timely and precise payroll operations. Key responsibilities include managing payroll across EMEA, preparing month-end payroll activities, maintaining records, addressing employee inquiries, handling year-end activities, and identifying process improvements. Candidates should possess 1-2 years of experience in accounting or finance, along with 3-4 years in payroll; qualifications in payroll and advanced Excel skills are preferred. Zendesk promotes a collaborative and dynamic work environment, valuing contributions and encouraging professional growth. The company prioritizes diversity and inclusion, welcomes applications regardless of background, and offers a competitive annual salary range.

Zendesk is seeking a Senior Analyst in Product Analytics to analyze customer behavior and support strategic decisions for product development and market strategies. The role involves identifying customer needs through data analysis, tracking product consumption trends, and collaborating with engineering teams to ensure data consistency across the company. Candidates should have a background in quantitative fields, strong SQL knowledge, and experience with data visualization tools like Tableau or Looker. The position offers a salary range of zł146,000.00 to zł220,000.00, with the possibility of bonuses and benefits. This hybrid role requires some in-office attendance and promotes diversity and inclusion within the workplace.

The Platform Architect for Zendesk AI will oversee the technical and competitive elements related to AI customer engagement, requiring both sales acumen and technical proficiency. Candidates should have a successful history of selling to Enterprise or Mid-Market executives, showcasing the software's technical and business benefits. The role involves collaborating with various teams to serve as the technical link between sales and prospects, providing product demonstrations, workshops, and customer trial support. Preferred qualifications include experience in consulting, industry expertise, and a strong understanding of customer service software and API technologies. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics team, focusing on building and maintaining crucial components of the Zendesk Data Platform such as reporting and analytics. The role entails designing and developing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have over four years of data engineering experience, specifically with big data environments, cloud columnar databases like Snowflake, and proficiency in programming languages, primarily Python. The company promotes a hybrid work model, allowing employees to work partly on-site and partly remotely to foster collaboration and connection. Zendesk values an inclusive workplace and is committed to diversity, ensuring equal opportunity in employment.

Zendesk is a leading provider of customer experience solutions that focuses on enhancing customer support through platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement efficient customer service solutions. Key responsibilities include architecting scalable systems, leading technical strategies, providing mentorship, driving innovation, ensuring compliance, and engaging in pre-sales activities. The ideal candidate should have a degree in a relevant field, at least ten years of experience in solution architecture, and strong skills in designing solutions with specific technologies, including AWS and Zendesk. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid working environment.

Zendesk is seeking a Product Designer to enhance their email and ticketing platform, focusing on improving administrator workflows and agent experiences. The role involves designing scalable, user-friendly experiences and requires collaboration with cross-functional teams, including Product Management and Engineering. Candidates should have over five years of SaaS product design experience, particularly in enterprise UX, along with strong communication skills for stakeholder presentations. The position offers a hybrid working model, allowing for both in-office and remote work flexibility. The annual salary range for this role is between $150,000 and $226,000, with additional eligibility for bonuses and benefits.

The job opening at Zendesk seeks a collaborative and motivated individual to join its Technology Alliances team, focusing on managing technology partnerships in the LATAM region. The ideal candidate should possess strong relationship-building skills, emotional intelligence, and a proven track record in partnership management, particularly in the SaaS industry. Responsibilities include identifying and managing regional tech partnerships, supporting fellow partner managers, and engaging with the developer ecosystem to foster growth. Candidates should have a minimum of six years of relevant experience and be comfortable navigating both technical and business aspects of partnerships. Zendesk offers a flexible hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Global Campaign Marketing Manager to enhance demand campaigns focused on Employee Services, particularly targeting HR and IT buyer personas. The candidate should have a B2B SaaS marketing background and experience in developing content strategies and campaigns across different buyer journey stages. Key responsibilities include campaign development, cross-team collaboration, building global partnerships, and performance measurement and optimization. The role requires strong communication, organizational, and problem-solving skills, with a focus on creativity and data-driven analysis. This position operates primarily remotely, with some in-person collaboration required in Mexico City or Mexico State.

The Zendesk Scaled Success Associate Program offers an entry-level career opportunity for recent graduates to develop skills in customer success and engage with innovative tools like Zendesk AI. This immersive program includes comprehensive onboarding, hands-on customer engagement, and mentorship from experienced team members, facilitating both technical and interpersonal skill development. Participants will work directly with various customers, provide tailored solutions, and collaborate with different teams to enhance overall customer experience. Ideal candidates should possess a relevant degree, strong communication skills, a proactive mindset, and fluency in Portuguese and English. The role is based in São Paulo, Brazil, with a hybrid work model requiring three or more days in the office each week.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities, focusing on creating features that will benefit customers. The role involves collaborating with ML scientists, leading technical discussions, and improving the scalability and robustness of platforms. Candidates should have a strong background in Python or Ruby, at least 7 years of experience in large-scale application development, and familiarity with various technologies like RESTful APIs, Docker, and cloud platforms. Preferred qualifications include experience with Airflow, LLM evaluation tools, and machine learning libraries such as Pytorch. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Machine Learning Engineer to enhance AI/ML features for its customers, maintaining its positive culture. The role involves collaboration with ML Scientists to implement features, contribute to technical design discussions, and improve platform scalability. Required qualifications include proficiency in Python or Ruby, extensive experience with large-scale applications, and familiarity with MLOps practices. The preferred candidate would have experience with Airflow, LLM monitoring tools, and machine learning libraries like Pytorch. Zendesk promotes a hybrid work model and is committed to diversity, offering a fulfilling and inclusive workplace where flexibility and team collaboration are emphasized.

Zendesk is looking to hire a Senior Software Engineer for its Email Infrastructure team, which is responsible for maintaining the reliability and efficiency of the company's email services that handle over 1 billion emails monthly. The role involves shaping the future of the Email Platform, ensuring operational stability by monitoring systems, and collaborating with other engineers to enhance systems and resolve service issues. Candidates should have at least four years of software engineering experience, including two years in a DevOps or infrastructure role, and proficiency in programming languages such as Golang or Ruby. Familiarity with AWS services and observability tools like DataDog is preferred, along with a solid understanding of internet protocols and cloud systems. The position offers a hybrid work environment, a competitive salary range, and promotes a diverse, inclusive workplace.

Zendesk’s Global Marketing Operations team is looking for a skilled CDP Contact Strategist to enhance their data management capabilities. The role involves creating and managing customer segments, audiences, and activation workflows, with a strong emphasis on CDP administration and ensuring reliable data integrations. Candidates should have a technical background in Adobe Real-Time CDP, intermediate SQL skills, and experience with data governance and integration. Key responsibilities include collaborating with marketing teams, enforcing data compliance, optimizing audience performance, and providing training to users. The position requires candidates to be located in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility.

Zendesk is seeking an Engineering Manager to lead a full-stack team responsible for enhancing its ticketing systems, ensuring effective communication for admins, agents, and end-users. The role involves shaping the technical vision, driving product innovation, and maintaining a platform that is secure, scalable, and reliable for enterprise customers. The ideal candidate should have over five years of software engineering experience, strong leadership abilities, and expertise in backend technologies like Ruby on Rails, alongside familiarity with modern frontend technologies. The position requires attending the office in Kraków, Poland, for part of the week, supporting a hybrid work culture aimed at balancing in-person collaboration with remote flexibility. Zendesk fosters a collaborative environment focused on growth, career development, and inclusivity, aligning with its commitment to diversity in the workplace.

Zendesk aims to enhance customer experience through its products, which assist over 145,000 global brands in improving service quality. The company’s team is focused on utilizing machine learning and AI to reduce repetitive tasks for customer experience teams, allowing them to address more complex issues. The job role involves collaborating with engineers and machine learning specialists to develop high-quality products while ensuring clean, maintainable code and resolving production issues. Candidates should possess at least five years of software development experience, proficiency in core programming languages such as Ruby or Python, and a strong interest in machine learning technology. Zendesk promotes a flexible work environment with opportunities for professional growth, a positive impact on product features, and a commitment to diversity and inclusion.

Zendesk aims to enhance customer experience for over 145,000 global brands through innovative software solutions and intelligent problem-solving using machine learning (ML) and AI. The engineering team is tasked with developing high-quality ML products, working collaboratively with engineers and scientists, and supporting customer needs by tackling complex issues. Key responsibilities include writing clean code, resolving production issues, mentoring colleagues, and contributing to technical design discussions. The role requires at least seven years of experience in software development, proficiency in languages like Ruby, Python, or Java, and a passion for data engineering, especially within large-scale processing environments. Zendesk offers a supportive work environment in Lisbon and Krakow, emphasizing flexibility, professional development, and commitment to diversity and inclusion.

Zendesk is seeking a support expert to provide top-tier customer support for its Premier customers, acting as the main contact and support advocate. The role requires strong technical and communication skills to understand and resolve customer issues, provide guidance on APIs and SDKs, and manage escalations effectively. Ideal candidates should have extensive experience with Zendesk and enterprise software support, as well as a solid understanding of technical troubleshooting and architecture. Additional preferred skills include formal presentation abilities, innovative thinking, and proficiency in tools like GSuite and Slack, with knowledge of a secondary language being a plus. The position offers a hybrid working model, with a competitive salary range of $76,000 to $114,000, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced security engineer to join their Threat Prevention Engineering team within the Cyber Defence Fusion Center. The role involves designing and building advanced, cloud-based threat prevention infrastructure, developing proactive defense solutions, and collaborating with various teams to improve overall cybersecurity posture. Candidates should have at least 10 years of security experience, with 5 years focused on cloud infrastructure and SaaS security, alongside strong programming skills in languages like Go, Python, and Java. The position offers a hybrid work model and a competitive salary range of $183,000 to $275,000, with additional bonuses and benefits. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and provides accommodations for applicants with disabilities.

The job description details a managerial position within Zendesk's Global Scaled Customer Success organization, responsible for leading a team of Customer Success Managers (CSMs) to enhance customer experiences, adoption, and retention. The role involves mentoring early-career CSMs, ensuring team performance through strategic leadership, and fostering a positive working environment. Key responsibilities include collaborating with other departments, participating in leadership meetings, and driving continuous improvement within the team. Ideal candidates should have experience in customer-facing roles, strong analytical skills, and the ability to motivate and develop teams. The position is based in Mexico City and requires bilingual fluency in English and Spanish, with a hybrid work structure that combines onsite and remote work.

Zendesk is seeking a Software Engineer to enhance its Edge services that support over 100,000 customers. The role involves designing, implementing, and improving backend systems to ensure reliable performance and user experience across its services. Candidates should have experience with Go or similar programming languages, as well as familiarity with containerization technologies like Docker and Kubernetes. Zendesk offers a hybrid work environment, competitive benefits, and prioritizes diversity and inclusion in its hiring practices. The salary range for this position in Poland is between zł164,000.00 and zł246,000.00, with additional potential bonuses and incentives.

Zendesk is seeking a Senior Software Engineer to enhance their Edge services, which support over 100,000 customers and handle billions of daily requests. The role involves shipping production code, designing Edge architecture components, increasing platform efficiency, and collaborating across teams to improve system reliability. Candidates should have over three years of experience in software engineering for high-traffic, distributed systems, proficiency in a high-level programming language like Go, and a deep understanding of network protocols and caching solutions. Preferred qualifications include experience with Docker, Kubernetes, and observability tools, along with skills in using CI/CD technologies. Zendesk emphasizes a balanced work-life environment, competitive benefits, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Business Systems Analyst to enhance its intranet and search platforms, forming part of the Employee Experience Applications team. The role requires a candidate with extensive experience in managing enterprise intranets, information architecture, and user experience, aiming to improve employee interactions with content. Key responsibilities include overseeing the intranet's strategy and user experience, documenting business needs, collaborating with various teams, and ensuring system performance while maintaining governance frameworks. Candidates should possess strong analytical skills, an understanding of enterprise search improvements, and experience in Agile environments. This position requires the employee to be located in Mexico City or the Mexico State, with a hybrid working model that includes in-office collaboration.

Zendesk is seeking a Senior Business Systems Analyst (Sr. BSA) to enhance their Legal applications ecosystem, partnering with Legal and IT leadership to drive impactful technological changes. The role encompasses managing key Legal applications, developing strategic roadmaps, and collaborating with various teams to optimize systems and processes. Candidates should have over three years of experience administering legal applications and a strong background in the SaaS industry, project management, and change management. The position requires excellent problem-solving skills, a consultative mindset, and the ability to communicate effectively across all levels of the organization. Zendesk emphasizes a nurturing work environment with a focus on work-life balance, diversity, and inclusion, and candidates must be based in Mexico City or the surrounding state.

Zendesk is seeking candidates for its Scaled Customer Success Associate Program, aimed at recent graduates and early-career professionals, to develop customer success skills within the tech industry. The program offers comprehensive training on Zendesk tools, hands-on customer engagements, and opportunities for mentorship and collaboration in a global team setting. Participants will engage with diverse customers, delivering value through consultations and recommendations, while leveraging data analytics to enhance customer experiences. The position requires a degree in a relevant field, strong communication skills, and a proactive mindset, with a focus on learning new products and AI solutions. Based in Austin, TX, the role features a hybrid work schedule and offers competitive compensation, reflecting Zendesk's commitment to growth, innovation, and inclusivity in the workplace.

Zendesk is a top provider of customer experience solutions, emphasizing the optimization of customer support platforms. They are looking for a Senior Platform Architect experienced in contact center technologies, particularly with Zendesk, Amazon Connect, and AWS, to design and implement customer service solutions. Key responsibilities include developing scalable architectures, leading technical strategy, and ensuring compliance with security standards. The position requires a minimum of 10 years in solution architecture, including expertise in AWS services, and excellent communication skills for engaging with stakeholders. Zendesk promotes a diverse and inclusive workplace, supporting hybrid work while adhering to equal opportunity employment principles.

The job position is for a Manager of Industry and Account-Based Marketing, responsible for improving customer acquisition and revenue generation through a strategic account-based marketing approach. The role requires collaboration with regional teams and cross-functional partnerships, ensuring industry-specific messaging is integrated into marketing campaigns. Key responsibilities include executing industry programs, creating measurable content assets, and employing data-driven strategies to optimize marketing performance. The ideal candidate should have over four years of B2B SaaS marketing experience, strong communication skills, and the ability to synthesize insights from various sources. Zendesk promotes a hybrid work environment, values diversity and inclusion, and offers competitive salary and benefits for this position.

Zendesk is looking for new Customer Advocates to enhance customer experiences on its multi-product platform across various communication channels like chat, email, and phone. The role is ideal for technical support enthusiasts who can troubleshoot effectively, guide customers through their journey, and build strong relationships. Key responsibilities include providing technical support, handling escalations, mentoring colleagues, and seeking improvements to enhance customer experience. Candidates should have 4+ years of relevant experience in technical support, strong problem-solving skills, and familiarity with Zendesk products and integrations. Zendesk promotes a hybrid work model that fosters collaboration while ensuring flexibility, and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking talented individuals to join their internal team of Customer Advocates, who assist customers with support queries across various communication channels. Ideal candidates should possess strong technical support skills, be problem-solvers, and have a customer-focused mindset, treating customers like guests in their own home. Responsibilities include providing multi-product platform support, handling escalations, mentoring team members, and driving product improvements to enhance customer experiences. A successful candidate should have at least 4 years of experience in a technical support environment, familiarity with software solutions, and an ability to communicate effectively. The role offers a hybrid work experience, balancing in-office collaboration with remote flexibility, and is aligned with Zendesk’s commitment to diversity and inclusion.

The job description outlines the role of a Managed Services Consultant at Zendesk, aimed at supporting enterprise customers by enhancing their experience with Zendesk products. The consultant will manage a portfolio of clients, prioritize tasks, give proactive recommendations, and maintain product expertise to ensure customer success and minimize churn. Responsibilities include managing customer requests, collaborating on service policies, and addressing escalations to foster customer loyalty. Candidates should possess a bachelor's degree, have over five years of relevant experience, and demonstrate strong communication and project management skills. Zendesk promotes a supportive workplace culture with a hybrid work model and a commitment to diversity, equity, and inclusion.

The job position focuses on onboarding customers and ensuring a positive experience with Zendesk products, which is crucial for customer satisfaction and success. Service Consultants play a key role by clarifying customer objectives, defining project scopes, and guiding clients through a structured onboarding process. They are responsible for leading customer implementations, managing expectations, and providing expert support on AI agents and conversational design. Key responsibilities include solution design, change management strategies, quality assurance, and facilitating successful customer launches. Candidates should have experience in customer experience automation, project management, and excellent communication skills, with the role requiring a hybrid work model in Karnataka or Maharashtra.

The job description outlines the role of a Service Consultant at Zendesk located in Melbourne, Australia, emphasizing the critical nature of onboarding in customer success. The Service Consultant will work within the Professional Services function, guiding customers through the implementation of Zendesk products to enhance their customer support operations. Key responsibilities include clarifying customer objectives, designing AI agent solutions, and ensuring a smooth transition to a 'Business As Usual' state post-onboarding. Candidates should possess experience in CX automation, strong relationship management skills, and an understanding of technical architecture concepts, particularly related to AI and chatbots. The position allows for a hybrid work model, requiring in-office presence 1 to 2 times a week while promoting inclusivity and diversity in the workplace.

The Payroll Analyst – APAC is tasked with managing comprehensive payroll processing and compliance across multiple Asia-Pacific countries, including the Philippines, Singapore, Japan, and India. This role involves ensuring accurate payroll execution, adherence to statutory regulations, and payroll reporting while contributing to global payroll initiatives and process improvements. Key responsibilities encompass processing payroll, ensuring compliance with local labor laws, maintaining payroll records, and coordinating with various teams for payroll operations. The ideal candidate should possess a relevant degree, extensive experience in multi-country payroll, expertise with payroll systems like Workday and ADP, and a solid understanding of local labor legislation. Zendesk promotes a hybrid work model, emphasizing teamwork and flexibility while also committing to diversity and inclusion in the workplace.

The role described is a Service Consultant at Zendesk, focusing on the critical onboarding phase of customer experience. The consultant guides customers through the implementation of Zendesk products, ensuring that their needs and objectives are met through tailored solutions. Key responsibilities include leading customer implementations, managing expectations, and providing expertise in AI tools and conversation workflows. Candidates should have experience in customer experience automation, CRM systems, and project management, along with strong communication skills. Additionally, the position offers a hybrid work model with office attendance encouraged, while Zendesk emphasizes diversity and inclusivity in its hiring practices.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków who will report to the Director of Product Strategy and Operations. The role involves supporting data-informed decision-making, enhancing strategic planning, and facilitating product communications to ensure alignment across teams. Key responsibilities include collaborating with Product Managers, managing customer feedback, supporting roadmap planning, and improving processes within the product development lifecycle. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. The position offers a hybrid work model, allowing flexibility while requiring some in-office attendance, with a competitive annual salary range specified.

Zendesk is seeking a candidate for a hybrid role that combines remote and on-site work, requiring three days in the office in Pune, India. The role involves working within a high-performing team to develop high-scale, data-intensive integrations for their SaaS products, utilizing technologies such as Golang and JavaScript, with a focus on quality and effective communication. Candidates should have at least two years of software engineering experience, including proficiency in Golang and frontend development with React. The position also involves building integrations with popular SaaS platforms and requires familiarity with various technologies used in Zendesk's tech stack, such as AWS and Kubernetes. Zendesk promotes a diverse and inclusive workplace and is committed to providing reasonable accommodations for individuals with disabilities.

The job description outlines responsibilities for a member of Zendesk's centralized quality and reliability team, focusing on supporting engineering teams in product development, testing, and launch. Key tasks include designing and executing testing strategies, driving cross-functional testing initiatives, performing manual and automated testing, and maintaining automated test frameworks. Candidates are required to have over four years of experience in testing enterprise SaaS products, proficiency in scripting languages, and familiarity with testing frameworks and CI/CD tools. Additionally, the role emphasizes excellent communication skills and the ability to work in a global environment. The position operates in a hybrid setting, necessitating in-office attendance in Karnataka or Maharashtra part of the week, and Zendesk is committed to diversity and inclusion in the workplace.

Zendesk is looking for a dynamic specialist to join its Digital Programs and Customer Success team, focusing on creating engaging digital content to enhance customer adoption and satisfaction. The role involves developing various educational formats like webinars and video tutorials, collaborating with Program Managers, and using customer feedback to refine content. Candidates should have at least one year of experience in customer-facing roles and possess strong communication and presentation skills. Familiarity with digital content creation tools and a collaborative mindset are essential for success in this position. The role offers a hybrid work model, requiring some in-office attendance and promoting diversity and inclusion within the workplace.

Zendesk is seeking a Technical Support Engineer to join their team, focusing on delivering exceptional technical guidance through various communication channels. The ideal candidate will have extensive experience in supporting enterprise software, troubleshooting complex SaaS solutions, and possess a strong knowledge of technologies like HTML, JavaScript, and RESTful APIs. Responsibilities include managing customer issues, communicating effectively, and fostering relationships across teams while prioritizing tasks. The role offers a hybrid work environment, requiring attendance at the local office part-time while allowing for remote work flexibility. Zendesk emphasizes diversity and inclusion in their hiring process and aims to provide a fulfilling workplace for all employees.

Zendesk is seeking a Senior Machine Learning Engineer to enhance their retrieval-augmented generation (RAG) platform, which serves over 125,000 brands in improving customer experience. The ideal candidate will work collaboratively with product managers and ML scientists, mentor junior staff, and ensure the stability of deployed services while delivering AI capabilities at scale. Key qualifications include over four years of experience in machine learning systems using Python, a solid understanding of software design, and experience with cloud services. The role involves addressing challenges related to expanding the RAG platform, optimizing system performance, and integrating context for better answer accuracy. Zendesk emphasizes a hybrid work model, offers professional development opportunities, and is committed to fostering a diverse and inclusive workplace.

Zendesk is looking for a highly skilled Senior Staff Web Engineer to enhance its web platform, focusing on delivering exceptional digital experiences across global properties. The role involves leading the development and optimization of frontend components using technologies like React, Next.js, and modern web standards, as well as spearheading a migration from WordPress to Adobe Experience Manager (AEM). Key responsibilities include architecting scalable solutions, ensuring code quality, mentoring team members, and integrating various marketing technologies and compliance platforms. The ideal candidate should have 6–7+ years of experience in frontend development, a deep understanding of web performance optimization, and the ability to collaborate across departments. This hybrid role emphasizes flexibility in work arrangements while maintaining strong in-office collaboration, with a salary range of $150,000 to $224,000 plus potential bonuses and benefits.

Zendesk is seeking a motivated Staff Web Engineer for its Marketing team to enhance the consistency and performance of its website. The role involves developing and maintaining front-end components using technologies like React and JavaScript while also migrating content to Adobe Experience Manager. Responsibilities include designing technical solutions in collaboration with cross-functional teams, ensuring high code quality through best practices, and improving web performance pertaining to accessibility and SEO. Candidates should have over four years of experience in frontend development, expertise in key languages and frameworks, and the ability to troubleshoot and resolve issues efficiently. The position offers a hybrid work model and is committed to fostering a diverse and inclusive workplace.

Zendesk is seeking a Senior DevOps Engineer for its Contact Center team to enhance functionality and integrations of its Voice products. The ideal candidate should have over five years of DevOps experience, particularly with AWS, and possess skills in Ruby or Go, CI/CD pipelines, and infrastructure-as-code. Responsibilities include building and monitoring AWS infrastructure, collaborating with teams on cloud architecture, and promoting a culture of learning. The company values collaboration, test-driven development, and agile processes while fostering a diverse and inclusive workplace. Zendesk offers a hybrid working model, allowing for both in-office collaboration and remote work flexibility.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Singapore, focusing on the Greater China, Hong Kong, Taiwan, and Southeast Asia markets. This role requires a seasoned sales leader who can inspire and develop a team of sales professionals while driving revenue growth in a competitive landscape. Candidates must have native-level Mandarin fluency, extensive sales management experience, and a proven track record in achieving sales quotas, ideally within the SaaS sector. The position involves engaging with C-level stakeholders, analyzing market trends, and collaborating with cross-functional teams to enhance customer experiences. Zendesk promotes an inclusive work culture and is committed to global diversity and equity in the workplace.

Zendesk is looking for a Senior Sales Manager to lead their SMB sales team in Japan, particularly focused on driving growth in a key market while ensuring the team exceeds sales targets. The role, based in Tokyo, requires native-level Japanese fluency to effectively engage with clients and partners, alongside a strong background in sales management, especially within SaaS or related sectors. The responsibilities include hiring and coaching sales professionals, analyzing market trends, and fostering a collaborative culture within the team. Ideal candidates will have over seven years of sales experience, a proven track record in achieving sales goals, and the ability to engage with senior stakeholders. Zendesk promotes a hybrid work model, combining in-office participation with remote flexibility, while also emphasizing diversity, equity, and inclusion in their hiring practices.

Zendesk is looking for a Senior Software Engineer to join their Engineering Productivity team in Pune, APAC, focusing on enhancing engineering processes and tackling large-scale technical challenges. The team aims to provide intuitive tools and infrastructure that simplify product development, testing, and delivery for the company’s engineering teams. Responsibilities include maintaining CI/CD tools, developing a tooling platform, improving CI platform reliability, mentoring engineers, and participating in design and code reviews. The ideal candidate will have over 7 years of experience, including proficiency in Jenkins, SonarQube, and public cloud services, as well as strong problem-solving and communication skills. The role offers a hybrid work model, requiring some in-office presence, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is a leader in customer experience solutions, focusing on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. The company is looking for a Senior Platform Architect with substantial experience in contact center technologies to design and implement efficient customer service solutions. Daily activities include architecting contact center solutions, leading technical strategies, providing mentorship, and ensuring security compliance. The key responsibilities involve defining the architectural vision, designing integrated solutions, collaborating with stakeholders, and advocating for innovation in contact center technologies. Candidates should possess a relevant degree, extensive experience in solution architecture, and strong technical skills, with preferred certifications in Zendesk and AWS.

Zendesk is seeking a Team Manager to lead and develop their entry-level Scaled Customer Success Associates, focusing on team performance and exceptional customer experience. The Team Manager will be responsible for recruiting, training, mentoring, and setting performance goals for the team, as well as collaborating with various departments to enhance customer engagement. A strong emphasis on coaching for career development and building a culture of growth and accountability within the team is crucial. Candidates should have at least three years of management experience, excellent communication skills, and a customer-centric approach. Zendesk offers a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a business systems analyst for its Employee Experience Applications team to enhance the workplace platform using Atlassian products. The role involves managing the product roadmap, collaborating with stakeholders, leading discovery workshops, integrating tools, and optimizing performance through various processes. Candidates should have over six years of experience with Jira and Confluence, strong integration and analytics skills, and a history of leading cross-functional projects. Additionally, effective communication, a passion for continuous improvement, and a commitment to inclusivity are essential traits for the ideal candidate. The position offers a hybrid work experience, and Zendesk emphasizes its dedication to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Sales Operations Lead for its Global Shared Services team to manage sales tool administration, implementation, and reporting, while supporting go-to-market (GTM) projects aligned with company priorities. The role involves enhancing the efficiency and effectiveness of the sales organization through tool strategy, process optimization, and collaboration with various departments such as sales, marketing, finance, and IT. Key responsibilities include tool management, sales process refinement, and providing data insights to drive performance and decision-making. The position requires 6-8 years of experience, preferably in sales or marketing operations, and proficiency in various sales platforms. Zendesk offers competitive compensation, opportunities for professional growth, and promotes a diverse and inclusive work environment while also implementing a hybrid work model.

Zendesk is looking for a Staff Software Engineer to join their newly formed Engineering Productivity team in Pune, focused on enhancing engineering processes and productivity. The role involves tackling scalable technical challenges, leading a team responsible for continuous integration tools, and implementing advanced engineering tools for improved performance and cost-efficiency. Candidates should have over 12 years of industry experience, including expertise in deployment pipelines and cloud services, along with strong DevOps practices and the ability to mentor engineers. Additionally, the position includes a hybrid work arrangement, requiring in-office attendance three days a week, with relocation to Pune necessary. Zendesk promotes diversity, equity, and inclusion in the workplace and offers flexible working solutions to foster collaboration and learning among employees.

Zendesk is looking for a strategic and detail-oriented Program Manager to enhance their Digital Programs and Customer Success team. The role involves planning and executing digital-first programs aimed at improving customer engagement, retention, and satisfaction. Key responsibilities include developing program plans, coordinating with cross-functional teams, managing program operations, and overseeing the creation of diverse digital content. Candidates should possess over five years of program management experience, strong organizational skills, and familiarity with digital engagement tools. The position offers a hybrid work model, emphasizing collaboration in-office while allowing flexibility for remote work.

The Zendesk Professional Services team is seeking a Services Consultant to help customers align their business needs with Zendesk solutions. This role requires strong communication and relationship-building skills, with an emphasis on translating business requirements into effective technical solutions. Responsibilities include understanding customer requirements, driving engagements, producing documentation, and collaborating with project teams to design and configure Zendesk platforms. Ideal candidates should have at least one year of consulting experience, proficiency in customer service processes, and a passion for technology, along with project management skills. The position offers a hybrid work model, flexibility in remote work, and an annual salary range in Poland of zł122,000.00 to zł184,000.00.

Zendesk is looking for a seasoned Content Program Manager to join its Digital Programs and Customer Success team, focusing on creating impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, enhancing a content library, and collaborating with various teams to ensure alignment with customer journeys. Key responsibilities include managing multi-format content production, ensuring scalability and optimization for digital channels, and measuring content effectiveness for continuous improvement. Candidates should have over five years of experience in content management, project management skills, and content development expertise, with an emphasis on customer engagement. This hybrid position requires a combination of in-office and remote work, supporting a collaborative and innovative work environment.

Zendesk is looking for a highly organized Revenue Operations Analyst to support its sales team in managing commerce to cash processes, ensuring compliance and alignment with corporate strategies. Key responsibilities include partnering with sales representatives to optimize deal preparation, guiding them through the deal flow process, and consulting on pricing structures and contract policies. The candidate will also be involved in addressing sales, billing, and provisioning issues, maintaining billing accuracy, and ensuring SOX compliance. Required qualifications include a Bachelor’s degree in Business or Finance, at least two years of relevant experience, and familiarity with SaaS billing and basic accounting principles. Zendesk promotes inclusivity and offers a hybrid work model, allowing employees to work both in-office and remotely while fostering a diverse workplace environment.

Zendesk is seeking a customer support expert to serve as the primary contact for its Premier customers, focusing on providing best-in-class technical support and solutions. The role requires strong communication and technical skills, with responsibilities including managing customer issues, offering guidance on APIs and frameworks, and coordinating communication during service incidents. Candidates should have significant experience with Zendesk, enterprise software support, and technical troubleshooting, particularly with languages like HTML, JSON, and RESTful APIs. Zendesk values a diverse and inclusive workplace, offering benefits such as flexible work hours, remote work options, and a commitment to community engagement through their Social Impact team. The company is dedicated to fostering an accommodating and welcoming environment for all employees, ensuring equal opportunities in hiring practices.

The Senior Marketing Operations Specialist at Zendesk will focus on optimizing the lead management process, particularly through Marketo platform administration and marketing automation. The role requires collaboration with various teams, such as Marketing Analytics and Sales Development, to implement advanced marketing solutions and enhance lead flow efficiency. Key responsibilities include designing marketing automation workflows, optimizing lead scoring, ensuring data hygiene, developing training for teams, and maintaining GDPR compliance in marketing processes. Candidates should have extensive experience with Marketo and Salesforce, strong analytical skills, and the ability to manage cross-functional projects. Zendesk emphasizes a supportive workplace culture, offering flexibility and commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a Senior Software Engineer for its Professional Services team in Bangalore, India, focusing on custom software solutions for clients utilizing data analytics, AI, and cloud computing technologies. The role involves designing, implementing, and maintaining software applications, ensuring their reliability and security while working with various Zendesk products and APIs. Candidates should have experience in microservices, AWS cloud services, and proficiency in languages like Java and Kotlin, as well as frontend technologies like React.js. The position requires strong technical skills, along with the ability to mentor junior team members and collaborate effectively in a remote working environment. Zendesk emphasizes a hybrid work model, fostering diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Software Engineer specialized in DevOps for their Bangalore location, responsible for aligning application development with IT operations, automating processes, and optimizing infrastructure to enhance customer experience. The role involves designing, implementing, and maintaining tools for continuous integration and deployment, while ensuring the reliability and security of existing infrastructure. Key responsibilities include automating AWS infrastructure management using Terraform and ArgoCD, developing CI/CD pipelines, monitoring system performance, and maintaining security best practices. The ideal candidate will have 5-7 years of experience with DevOps, Kubernetes on AWS, and relevant technical skills in scripting, CI/CD solutions, and containerization. Additionally, strong communication skills and a willingness to adapt to customer needs and working time zones are essential for this hybrid role that encourages both in-office collaboration and remote work flexibility.

Zendesk is seeking a Software Engineer - DevOps based in Bangalore, India, responsible for ensuring collaboration between application development and IT operations, automating processes, and optimizing infrastructure for customer efficiency and reliability. The role involves designing and maintaining continuous integration and deployment tools, automating infrastructure using AWS services, and implementing security best practices. Key responsibilities include managing infrastructure with Terraform, developing CI/CD pipelines, monitoring performance, and troubleshooting issues across environments. Candidates should have 5 to 7 years of experience with AWS, Kubernetes, scripting languages, and containerization technologies like Docker. The position offers a hybrid work model, encouraging in-office collaboration while allowing for remote work flexibility.

Zendesk is looking for a Senior Data Product Manager to join its Enterprise Data & Analytics team in Pune, India, to oversee the entire customer data lifecycle from third-party applications. This role involves managing data integrations, collaborating with various stakeholders, and championing solutions that deliver value while maintaining data quality. The candidate should possess strong communication skills, experience in Agile methodologies, and hands-on expertise in databases and data modeling. A background in data product management, alongside a passion for driving impactful data products, as well as 7+ years of professional experience is required. Zendesk promotes an inclusive work environment and offers a hybrid working model, combining remote work with in-office collaboration.

Zendesk is looking for a Software Engineer to join its Contact Centre product team, focused on enhancing customer experience through advanced technologies like React and Typescript. The role involves designing secure and maintainable systems, collaborating with designers and engineers, and contributing to all stages of the software development process while ensuring code quality. Candidates should have 2-4 years of experience in software development, particularly with React, Go, or Python, and familiarity with AWS services is preferred. The software engineering team primarily utilizes Go, Ruby/Rails, and React JS in building their products, with an infrastructure supported by AWS and Kubernetes. Zendesk promotes an inclusive work environment with a hybrid working model and is committed to diversity and equal opportunity in its hiring practices.

Zendesk is seeking an Account Executive with a successful B2B sales background to help grow its Commercial account base in the Greater China Region. The role involves building relationships with new customers, expanding existing partnerships, and developing innovative strategies to drive revenue growth. Key responsibilities include managing customer satisfaction, identifying upsell opportunities, and leading complex sales cycles. The ideal candidate should possess a BA/BS degree, at least three years of relevant sales experience, bilingual skills in English and Cantonese/Mandarin, and expertise in navigating intricate sales processes. Zendesk promotes flexibility in working arrangements, prioritizes diversity, and provides an inclusive work environment.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.

Zendesk for Startups is dedicated to supporting emerging companies in enhancing customer experiences through Zendesk products while partnering with a variety of startups globally. The Senior Partner Manager for Startup Partnerships will focus on expanding Zendesk's influence among startups in the APAC region by building strategic alliances with venture capital firms and tech partners. This role involves fostering relationships, managing startup applications, providing support during onboarding, and leading cross-functional collaboration to optimize the go-to-market strategy. Candidates should possess a minimum of seven years of experience, ideally in B2B SaaS, with strong knowledge of the startup ecosystem in the region. The position offers a chance to impact the startup landscape while promoting diversity and inclusion within Zendesk's work environment.

Zendesk is looking for a skilled Software Engineer (Frontend or Full Stack) to join their Custom Objects, Triggers & Automation team to develop functionalities for their Employee Service initiative. The role involves designing, developing, testing, and deploying efficient software solutions while collaborating with team members and cross-functional partners to ensure the systems are reliable and scalable. Candidates should have 3-6 years of professional experience, strong skills in JavaScript/TypeScript with an emphasis on React, and a good understanding of GraphQL and REST APIs. The preferred qualifications include knowledge of Ruby on Rails, relational databases, and familiarity with micro frontends. Zendesk promotes a hybrid work model, values diversity, and offers reasonable accommodations for applicants with disabilities.

The job description outlines the role of a Service Consultant at Zendesk, emphasizing the importance of the onboarding experience in shaping customer success and satisfaction. Service Consultants will work within the Professional Services team to clarify customer objectives, define project scope, and guide clients through the onboarding process of Zendesk products. Key responsibilities include leading customer implementations, owning solution design, and providing quality assurance for AI agent solutions. The position requires a minimum of two years of experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems and technical architecture. Zendesk promotes a flexible and inclusive work environment, with hybrid working arrangements, while placing a strong emphasis on diversity and employee well-being.

Zendesk is seeking a Staff Software Engineer to join its Agent Workspace Messaging team, contributing to the development of next-generation messaging technology that enhances customer engagement for millions of users. The role involves building impactful products for the messaging platform, leading technical initiatives, collaborating with cross-functional teams, addressing complex challenges, and mentoring fellow engineers. Candidates should possess over eight years of experience in software engineering, particularly in building distributed systems and leading projects, preferably in a SaaS environment with hands-on cloud technology experience. The position is hybrid, requiring three days on-site in Pune, and emphasizes a strong engineering culture, collaboration across time zones, and a commitment to diversity and inclusion. Zendesk provides an inclusive work environment and values continuous learning and development in various modern technologies.

Zendesk is seeking a Senior Software Engineer to join their Agent Workspace Messaging team, focusing on enhancing customer support technology for millions of users. This hybrid role requires three days of on-site work, with a relocation to Pune, and involves hands-on application development, technical discussions, and mentoring junior developers. Candidates should have over four years of experience in software engineering with a strong grasp of web technologies, databases, and distributed systems, along with excellent problem-solving skills and effective communication abilities. Familiarity with modern tech stacks, including Java, Ruby, Python, and AWS, is advantageous, but Zendesk values learning agility and is open to candidates willing to grow into new technologies. The company promotes a diverse and inclusive work environment and encourages applicants from varied backgrounds.

Zendesk aims to enhance customer experiences by providing products used by over 170,000 global brands. The engineering team in Australia operates on a large scale, facing exciting challenges while collaborating with a diverse group of professionals. The hybrid role being offered requires three days in the office and relocation to Pune, focusing on the development of high-scale integrations for the company’s SaaS offerings. Candidates should possess strong software engineering skills in Golang, experience with frontend technologies, and the ability to manage complex systems and mentor others. The company's technology stack includes Golang, JavaScript, AWS, and Kubernetes, along with a commitment to diversity and inclusion in the workplace.

The Zendesk Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience, focusing on consistency and intuitiveness. The role involves independently solving complex problems, maintaining frameworks, and implementing architectural improvements while mentoring team members. Applicants should have over six years of experience in frontend development, familiarity with Adobe AEM, and expertise in technologies like JavaScript, React, and CI/CD systems. The position is hybrid, requiring three in-office days, and is based in Pune, Karnataka or Maharashtra. Zendesk promotes an inclusive work environment and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to join their Cracow email team, responsible for innovating and enhancing their global email platform that supports millions of emails daily. The engineer will play a key role in reimagining Zendesk’s internal platform offerings, particularly focused on the architecture of the inbound email system. Responsibilities include developing scalable services using Ruby on Rails and React/JavaScript, making strategic technical decisions, and collaborating with various teams on high-impact projects. Candidates should have strong experience with backend systems, familiarity with databases, and modern CI/CD practices, along with excellent communication skills. The position offers a competitive salary, opportunities for career growth, and the flexibility of a hybrid work environment.

Zendesk is seeking a Senior Platform Architect to enhance its platform solutions in the Brazil region, focusing on designing scalable and secure systems while driving technical innovation. The role involves leading the development of efficient architectures, collaborating with global teams, and ensuring compliance with local regulations like LGPD. Candidates should have extensive experience in platform architecture, expertise in cloud platforms, and a strong background in sales cycles related to customer experience (CX) solutions. Fluency in Portuguese and English is required, with Spanish skills considered a plus. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model for its employees.

The AI Specialist, Customer Success role at Zendesk focuses on driving customer outcomes through advanced AI solutions. The primary objective is to ensure that customers gain value from their investment in Zendesk’s AI, engaging with various levels of the customer organization, from executives to technical teams. Responsibilities include proactive customer health management, collaboration with Customer Success teams to foster AI adoption, and enhancing customer relationships. The role also emphasizes the importance of understanding Zendesk's AI products and advocating for customers to inform product development. The position requires experience in customer success, strong interpersonal skills, and the ability to manage multiple projects effectively while offering a competitive salary range and hybrid work flexibility.

Zendesk is seeking a Senior Program Manager for its CIO - Program Management Office to lead cross-functional programs that significantly impact the business. The role demands a strategic individual adept at both stakeholder engagement and hands-on management of complex IT initiatives, particularly within SaaS platforms and customer experience. Key responsibilities include overseeing project delivery, building strong stakeholder relationships, and clearly communicating program status and risks to leadership. Candidates should possess over eight years of experience with technical programs, along with excellent collaboration, planning, and communication skills, ideally supported by Agile methodologies and tools like JIRA and Confluence. The work environment promotes a collaborative culture with a flexible hybrid work model, emphasizing diversity, inclusion, and a strong work-life balance.

Zendesk is seeking to enhance customer experience through its products, which are utilized by over 170,000 global brands. Their Australia engineering team handles complex challenges on a global scale, contributing to market-leading SaaS solutions. The job entails designing and implementing customer-facing software projects, managing time for individual contributions, and ensuring quality work, while emphasizing excellent communication and collaboration with multiple stakeholders. Candidates should have over six years of commercial software engineering experience, proficiency in frontend development using JavaScript/Typescript and React, and familiarity with modern API design and backend development. Zendesk promotes a hybrid work environment that encourages both onsite collaboration and remote flexibility while upholding principles of diversity and inclusion.

Zendesk is looking for a candidate to improve customer experience through their software products, utilized by over 170,000 global brands. The role involves working in a high-performing team focused on building complex integrations for their SaaS products, requiring strong problem-solving skills and leadership qualities. Daily responsibilities will include designing and implementing software projects, managing time effectively, and maintaining communication with various stakeholders. The ideal candidate should have extensive experience in software engineering, particularly with frontend development using JavaScript or TypeScript, as well as knowledge of various SaaS integrations and backend development. This position is hybrid, requiring three days in the Pune office, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.

Zendesk's ZAP team is looking for a Senior Data Engineer to help build a strong data foundation for customer relationship management (CRM) insights and enhance customer support tools. The role involves collaborating with teams to define requirements, developing ELT pipelines, optimizing SQL-based data models, and contributing to technical solutions that improve data systems. Candidates should have over five years of experience in data engineering, extensive SQL knowledge, proficiency in dbt, and programming skills in Python or a similar language. Familiarity with cloud databases and performance optimization for large-scale data systems is essential, along with strong communication skills. Zendesk supports a hybrid work environment, promoting collaboration while allowing flexibility for remote work.