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Atlassian offers flexible work arrangements—office, remote, or hybrid—to give employees control over family, personal goals, and other priorities. The company can hire people in any country where it has a legal entity. The role requires strong backend engineering with JVM languages (Java, Kotlin preferred), experience with data-heavy platforms and streaming (Kafka, Kinesis, SQS, Flink), and building resilient, consistent data pipelines using patterns like CDC and backpressure management. It also demands experience at scale with high throughput and low latency distributed workflows, plus multi-cloud or cloud-native infrastructure across AWS and/or GCP, infrastructure-as-code, and self-service platform capabilities. You’ll bring 3–5 years of backend experience with distributed systems, ownership and autonomous delivery of complex tasks, high-quality, reusable code, and collaborative, data-driven decision-making that adapts to change.

Atlassian offers flexible work options—office, remote, or hybrid—so Atlassians can balance family, personal goals, and other priorities, and the company can hire in any country where it has a legal entity. The role requires strong backend engineering experience with JVM-based languages (Java, Kotlin preferred) and hands-on work with data-heavy platforms and streaming architectures such as Kafka, Kinesis, SQS, or Flink, including patterns like CDC, backpressure management, delivery semantics, and building resilient data pipelines across distributed systems. Candidates should have proven ability to operate and optimize systems at scale, designing for high throughput and low latency in complex distributed workflows. Multi-cloud or cloud-native infrastructure experience (AWS, GCP, or both) is required, along with familiarity with deploying across cloud providers, cloud primitives (S3, object storage, message queues), infrastructure-as-code, and building self-service platform capabilities. What you’ll bring includes 3-5 years of backend engineering with distributed systems, ownership and autonomous delivery, high-quality, reusable code, proficiency with the team’s codebase, and collaborative, data-driven decision-making that helps the team adapt to change.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where the company has a legal entity. The Value Management Office aims to align interactions with customers’ strategic needs and long-term success, and a Senior Value Advisor will develop content and assets to scale value management while serving as a thought leader. The role drives innovation at scale by owning value tooling and content, shaping VMO strategy, and collaborating with Sales, Product Marketing, Product Development, and other internal teams to position Atlassian as a leader in value management. It requires strong financial acumen and advanced value articulation to analyze complex data, craft business cases, own the organization’s value framework, and guide teams through ambiguity to uncover opportunities. The position involves building the practice both inward and outward, enabling cross-functional collaboration, sharing knowledge, mentoring others, and traveling 10–15% for customer and partner engagements.

Atlassian supports flexible work locations and hires globally where legal entities exist; the VMO Senior Value Advisor leads value management efforts to meet customers' strategic needs. The role involves developing tools, content, and assets for scaling value management, setting craft benchmarks, and acting as a trusted advisor to senior executives across Atlassian and customers. Responsibilities include driving innovation at scale by owning value tooling, shaping VMO strategy, working with Sales, Product Marketing, and Product Development, and crafting robust business cases with advanced financial analysis. The role requires building and scaling the VMO practice—creating tooling and content, forming cross-functional partnerships, and developing direct-to-customer channels while guiding teams through ambiguity. It also emphasizes thought leadership, knowledge sharing, mentoring, and enabling field teams in Value Based selling, with travel up to 10-15% for onsite meetings and conferences.

1) Atlassian allows flexible work arrangements—office, home, or a hybrid model—and hires in any country where it has a legal entity. 2) The Value Management Office aims to align every interaction with customers’ strategic needs and joint ownership of their long-term success, with the Senior Value Advisor developing scalable value management content and serving as a trusted advisor to senior executives. 3) Driving Innovation at Scale: the role owns value tooling and content for the VMO, collaborates with Sales, Product Marketing, and Product Development, and leads strategy to position Atlassian as a leader in Value Management. 4) It requires strong Financial Acumen and Critical Thinking to analyze complex data, craft robust business cases, articulate value to both Atlassian and customers, and guide cross-functional teams through ambiguity toward holistic solutions. 5) The position also involves building the VMO practice internally and externally, enabling cross-functional collaboration, sharing knowledge and mentoring others, developing direct-to-customer channels, and traveling 10–15% as needed.

- Atlassian allows flexible work locations—office, home, or a hybrid—and hires in any country where it has a legal entity. - The Value Management Office aims to infuse all interactions with customers’ strategic needs and long-term success, and the Senior Value Advisor will create scalable value-management content and serve as a thought leader to executives both inside Atlassian and with customers. - The role is a highly influential individual contributor focused on driving innovation at scale, owning value tooling and strategy, and ensuring Atlassian’s value proposition is clear in complex, high-stakes environments. - Key responsibilities include developing the value framework, financial analysis and advanced value articulation, building the VMO practice and tooling, and partnering across internal teams and with customers, including direct-to-customer channels. - It also covers knowledge sharing, external thought leadership, enabling value-based selling, mentoring, ongoing development, and travel of 10-15%.

Atlassian offers flexible work locations and hires globally wherever it has a legal entity. The Senior Value Advisor in the Value Management Office will develop critical content, tooling, and assets to scale value management and act as a thought leader to senior executives inside Atlassian and with customers. The role drives innovation at scale by owning value tooling and strategy and collaborating with Sales, Product Marketing, and Product Development to clearly articulate the value proposition in complex environments. Responsibilities include financial analysis and business case development, owning the organization-wide value framework, integrating diverse perspectives, building VMO tooling and enablement, and scaling value management across internal teams and direct customer channels. It also emphasizes knowledge sharing, mentorship, continuous learning, external thought leadership, enablement of field teams, and travel of 10–15%.

- Atlassian offers flexible work options and hires in any country where it has a legal entity. - The Senior Value Advisor in the Value Management Office will drive scaling of value management, set the craft benchmark, and act as a thought leader to senior executives and customers. - The role owns value tooling and content, leads VMO strategy, analyzes complex financial data, crafts business cases, and integrates diverse perspectives to create holistic solutions for customers. - It involves building and scaling the VMO by partnering with internal teams (Marketing, Sales, Product, etc.), developing external thought leadership, and serving as a senior trusted advisor to customer CxOs and Atlassian leaders. - Responsibilities include mentoring and developing self and others, enabling field teams in Value-Based selling, and traveling 10-15% for onsite meetings and conferences.

Atlassian offers flexible work locations—office, home, or a hybrid mix—and hires globally where it has a legal entity, helping employees balance family and personal goals. The role requires strong backend engineering with JVM languages (Java/Kotlin), experience with data-heavy platforms and streaming architectures (Kafka, Kinesis, SQS, Flink), and knowledge of CDC, backpressure, delivery semantics, and resilient distributed data pipelines. It also demands the ability to operate at scale with high throughput and low latency, plus multi-cloud or cloud-native infrastructure experience (AWS, GCP) and familiarity with cloud primitives, infrastructure-as-code, and self-service platform capabilities. You should have 5+ years of backend engineering experience with distributed systems, ownership and leadership of your team’s systems and delivery, and the ability to define techniques, review code, and propose solutions within larger capabilities. The role emphasizes collaboration, data-driven decision-making, timely feedback, and clear, fast decisions with product, design, and other functions to maximize customer and business impact.

At Atlassian, you can work in an office, from home, or in a hybrid arrangement, giving you control over family, personal goals, and priorities, and the company hires people in any country where it has a legal entity. Technical skills include strong backend experience with JVM languages (Java or Kotlin), data-heavy platforms and streaming architectures, and hands-on work with Kafka, Kinesis, SQS, Flink or similar systems; you should understand CDC, backpressure, delivery semantics, and how to build resilient, consistent data pipelines across distributed systems. The role requires proven ability to operate at scale with high throughput and low latency in complex distributed workflows, plus multi-cloud or cloud-native experience across AWS and/or GCP, cloud primitives, infrastructure-as-code, and platform capabilities that enable internal self-service. What you’ll bring: 5+ years of backend engineering focused on distributed systems and data-heavy platforms, with ownership and leadership to drive your team’s systems, processes, and goals and to lead through change with quality. You will define technical direction, establish standards through code reviews, collaborate with product and design, drive data-informed decisions with speed and clarity, escalate when needed, and influence others toward positive outcomes.

At Atlassian, employees can work in-office, from home, or a hybrid setup, giving them more control over family and personal goals. The company can hire people in any country where it has a legal entity; this is a remote position and not eligible for visa sponsorship. Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipelines and deliver a delightful customer experience, reporting to a Sales Development Manager. Key responsibilities include meeting setting, outbound prospecting, conversion, quota and activity metrics, navigating objections with value-driven messaging, and writing effective emails and video prospecting to drive customer value. They build the pipeline in partnership with Sales and Success Accounts using SFDC, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work arrangements—office, remote, or a mix—and hires in any country where it has a legal entity. This is a remote position and not eligible for visa sponsorship. The Sales Development Representative role partners with Sales and Success Account Teams to build sales pipeline and ensure a delightful customer experience, reporting to a Sales Development Manager. Responsibilities include meeting setting, outbound prospecting, conversion, quota and activity metrics, handling objections with value-driven messaging, and writing relevant emails and video prospecting to drive customer value. The role involves building the pipeline with the Sales and Success teams and using tools such as SFDC, Gong, Outreach, and LinkedIn Navigator.

Atlassian supports flexible work locations and hires globally in a distributed-first model, with virtual interviews and onboarding. The team creates data-driven, customer-centric GTM strategies that adapt to changing market dynamics to drive sustainable, profitable growth, improve customer experiences, and increase market share. Atlassian seeks a Principal Strategist to shape its AI strategy, focusing on consumption-based pricing to drive P&L growth from adoption, engagement, and retention of Enterprise solutions, delivering value at scale and unlocking the Atlassian System of Work. The role is an individual contributor who partners with the executive sales team and cross-functional stakeholders, thrives in a fast-paced environment, and can operate independently while translating strategy into actionable plans. Responsibilities include end-to-end GTM planning, qualitative and quantitative analysis, identifying opportunities, and leading cross-functional stakeholder management to marshal resources, with success measured by profitability, market share, and customer delight.

Atlassian supports flexible work locations and hires globally, with virtual interviews and onboarding as part of its distributed-first model. A team builds data-driven, customer-centric GTM strategies to drive sustainable, profitable growth, improving market share and customer delight. Atlassian is seeking a Principal Strategist to develop its AI strategy, focusing on consumption-based pricing to drive P&L growth through adoption, engagement, and retention of Enterprise solutions. The role is a high-impact individual contributor who will partner with the executive sales team and cross-functional stakeholders to set the long-term direction, requiring strong SaaS and consumption-based pricing knowledge. Responsibilities include creating actionable GTM strategies from ideation to design, conducting qualitative and quantitative analyses, identifying opportunities, deep-diving into data to inform executive decisions, and leading cross-functional collaboration to marshal resources and support.

Atlassian supports flexible work locations (office, home, or hybrid) and hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. The team develops pragmatic, customer-centric go-to-market strategies that respond to changing market dynamics, driving sustainable, profitable growth through data-driven insights that optimize the sales process and expand market share, while focusing on profitability and customer delight. Atlassian is seeking a Principal Strategist to develop the AI strategy, evaluating opportunities and designing initiatives that drive P&L growth from adoption, engagement, and retention of Enterprise solutions, delivering value at scale and unlocking the Atlassian System of Work. The role targets a highly capable individual contributor who partners with the executive sales team and stakeholders to define the long-term direction in a fast-paced, SaaS-focused environment. Responsibilities include developing actionable GTM strategies from ideation to design, performing internal and market due diligence, analyzing qualitative and quantitative data, identifying opportunities, testing new ideas, and leading cross-functional stakeholder management to secure needed support and resources.

Atlassian supports flexible work arrangements and global hiring, with virtual interviews as part of its distributed-first approach, and relies on data-driven, customer-centric GTM strategies to drive sustainable growth. Atlassian is seeking a Principal Strategist to develop its AI strategy, using qualitative and quantitative methods to identify opportunities and design initiatives that fuel P&L growth from adoption, engagement, and retention of its Enterprise solutions. The role is an individual contributor who will partner with the executive sales team and cross-functional stakeholders to set the long-term direction and operate effectively in a fast-paced, independent manner. Responsibilities include developing actionable GTM strategies from ideation to design, conducting internal and market due diligence, applying frameworks, and creating scalable options to achieve fiscal year and long-term targets, while analyzing complex information to inform strategy and revenue goals. The position requires proactively identifying opportunities, willingness to test new ideas, the ability to synthesize high-level and detailed analyses, and strong cross-functional stakeholder management to build trust and secure resources from frontline staff to the C-suite.

Atlassian is seeking a proactive Manager to lead and inspire a team of Enterprise Account Managers responsible for the health, retention, and growth of its largest, most complex enterprise customers. The role oversees the full customer lifecycle, drives high retention, and proactively identifies and closes expansion, upgrade, and cross-sell opportunities, in close partnership with Global Sales for total book of business growth through strategic planning, white-space analysis, and executive mapping. The candidate should embody “Heart and Balance,” combining supportive, open leadership with sales rigor to win in the enterprise segment, while coaching the team through complex deals to deliver exceptional customer experience. Atlassian offers flexible work options and can hire in any country with a legal entity, with responsibilities including performance and revenue accountability, accurate forecasting, cross-functional collaboration with Enterprise Sales, Services, Channel, and Customer Success, and developing the team through hiring, onboarding, and development. The role also involves mastering and evolving the Atlassian go-to-market model, driving operational excellence, bridging regional requirements (Canadian market and Francophone needs) with global strategy, and removing blockers to enable the team's success.

We are seeking a proactive Manager to lead and develop a team of Enterprise Account Managers responsible for the health, retention, and growth of Atlassian's largest and most complex customers. The role owns the full customer lifecycle, maintaining high retention and proactively identifying and closing expansion, upgrade, and cross-sell opportunities, in partnership with Global Sales to drive Total Book of Business through strategic account planning, white-space analysis, and executive mapping. They want a leader who embodies 'Heart and Balance'—supportive, open, and honest culture with sales rigor—to win in the Enterprise segment, and a self-starter who provides hands-on coaching for complex deals and exceptional customer experience. Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, with duties including driving team performance, accurate forecasting, cross-functional collaboration with Enterprise Sales, Services, Channel, and Customer Success, and building a high-performing team. The role also involves mastering and evolving the Atlassian GTM model, championing operational excellence, and bridging regional needs (Canadian market and Francophone customers) with global strategy to scale the next-generation enterprise business globally.

Atlassian is seeking a proactive Manager to lead a team of Enterprise Account Managers responsible for the health, retention, and growth of the company’s largest and most complex Enterprise customers, owning the full customer lifecycle and driving high retention plus expansion, upgrade, and cross-sell opportunities. The role partners with Global Sales to grow the Total Book of Business through strategic account planning, white-space analysis, and executive mapping, while embodying a Heart and Balance leadership style that combines supportive culture with the rigor needed to win in the Enterprise segment. You are a self-starter who provides hands-on coaching, navigates complex deals, and proactively identifies and removes blockers to deliver an exceptional customer experience, working closely with Services, Channel, and Customer Success to ensure a seamless customer journey and accurate forecasting. You will master and evolve the Atlassian go-to-market model, play a critical role in building and scaling the next-generation enterprise business globally, and champion operational excellence by leading projects that improve internal practices and ways of working while bridging regional requirements with global strategy (including the Canadian market and Francophone customer needs). Atlassian supports flexible work arrangements (office, home, or hybrid) and hires in any country with a legal entity, with a focus on building a high-performing team through effective hiring, onboarding, and ongoing development.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. Atlassian's products—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and their solutions are used by Fortune 500 companies and others like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Account Executive, Mid Market role manages about 40 accounts (200-10,000 seats), owns the full sales cycle, and carries a $2-4M annual quota, with plans to maximize expansion and customer success. The AE leads cross-functional deal teams (SDR, SE, SSE, AM, partners), uses MEDDPICC to qualify and win complex opportunities, and builds executive relationships across IT, business, sales, and marketing. They source and forecast pipeline, collaborate with channel, product, and customer success, stay informed on trends, and travel occasionally for customer meetings and events.

1) Atlassian offers flexible work arrangements (office, home, or hybrid) and can hire people in any country where it has a legal entity, but this is a remote position with no visa sponsorship available. 2) The role is a Sales Development Representative who partners with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience. 3) You will report to a Sales Development Manager. 4) Responsibilities include meeting setting, outbound prospecting, conversion, quota attainment, and activity metrics; you should navigate objections with value-driven messaging and write relevant emails and video prospecting to drive value for customers. 5) You will build the pipeline in partnership with Sales and Success Account Teams and work in SFDC, Gong, Outreach, and LinkedIn Navigator.

At Atlassian, employees can choose to work in an office, from home, or a combination, giving them more control over family, personal goals, and other priorities, and the company hires people in any country with a legal entity. This is a remote position and not eligible for visa sponsorship. The Sales Development Representatives partner with Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience, and report to a Sales Development Manager. Their responsibilities include meeting setting, outbound prospecting, conversion, quota and activity metrics, overcoming objections with value-driven messaging, and writing relevant emails and video prospecting to drive value for customers. They build the pipeline in partnership with Sales and Success Account Teams and use tools like SFDC, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country where it has a legal entity. You’ll join the EMEA Partner & Alliances team working on Strategy Collection - Strategic Portfolio Management (StratCo), a fast-growing, AI-native portfolio management area. The role involves partnering with Global System Integrator partners and cross-functional teams to match the right partner to the right opportunity and orchestrate structured sales plays for co-sell, co-delivery, and co-success. Responsibilities include Partner Sales Strategy & Execution (engaging solution sellers with partners, assessing opportunities, and conducting QPEs, joint account planning, workshops, and partner briefings) and Pipeline Creation & Acceleration (owning partner-sourced/influenced pipeline and tracking metrics). It also encompasses Internal Collaboration & Sales Support (aligning field efforts, marketing events, and evangelizing partner involvement) and Partner Readiness & Fit (ensuring StratCo-readiness, providing feedback on partner engagement, and improving tools and processes for enablement).

Atlassian supports flexible work options and hires in any country with a legal entity to help work-life balance. You'll join the EMEA Partner & Alliances team working on Strategy Collection - Strategic Portfolio Management (StratCo), one of the fastest-growing areas focused on AI-native strategic portfolio management. The role centers on Partner Sales Strategy & Execution, owning engagements between Solution Sellers (SSEs) and partners for StratCo deals, assessing opportunities, and orchestrating co-sell, co-delivery, and co-success motions with partner leaders. It also covers Pipeline Creation & Acceleration, owning part of StratCo pipeline generation via partner-sourced and partner-influenced motions, and tracking pipeline, deal registrations, and win rates with SSEs and Product teams. Finally, Internal Collaboration & Sales Support and Partner Readiness & Fit involve aligning field efforts with partner resources, collaborating with PMM, Solution Architects, and Partner Managers, ensuring partners are StratCo-ready, and providing feedback to improve tools, enablement, and processes.

Atlassian offers flexible work locations and can hire people in any country where it has a legal entity. They’re hiring a 1st line Sales Manager for EMEA Mid-Market to oversee a DACH-focused team of 6-8 Mid-Market sellers. The role involves developing and implementing customised sales strategies for the DACH market, fostering long-term relationships with key accounts, and achieving revenue targets while building a world-class sales organization and developing future sales leaders. Responsibilities include recruiting and onboarding new Account Executives, mentoring the team, setting performance goals, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and customer satisfaction. Additional duties include analysing sales data and market trends, conducting regular performance evaluations, and staying informed about industry trends, competitor activity, and market dynamics to identify growth opportunities.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. They are hiring a first-line Sales Manager reporting to the EMEA Mid-Market Sales Leader to oversee a DACH mid-market sales team of 6–8 Mid-Market sellers. The role involves building and managing a DACH Mid-Market sales organization, developing customized sales strategies, cultivating long-term key account relationships, and achieving revenue targets. The Sales Manager will recruit, develop, and coach sellers, set performance goals and metrics, onboard new Account Executives, and contribute to developing future sales leaders. Responsibilities include collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers; analyzing sales data and market trends; conducting regular performance evaluations; and staying informed about industry trends and market dynamics in the enterprise segment.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The company is hiring a 1st line Sales Manager reporting to the EMEA Mid-Market Sales leader to oversee a DACH mid-market sales team of 6–8 sellers. The role involves developing and managing a DACH-focused sales organization, creating customized mid-market sales strategies, fostering long-term key-account relationships, and hitting revenue targets. Responsibilities include leading, mentoring, recruiting and onboarding account executives, setting performance goals, and collaborating with channel partners, product specialists, account managers, and solution engineers to improve processes and customer satisfaction. It also requires analyzing sales data and market trends, conducting regular performance evaluations, and staying informed about industry dynamics to drive continuous improvement.

Atlassian offers flexible work locations—office, remote, or hybrid—to support family, personal goals, and other priorities. The company hires in any country where it has a legal entity. The future role is a 1st line Sales Manager reporting to the EMEA Mid-Market Sales leader, overseeing a DACH-focused team of 6-8 Mid-Market sellers. Responsibilities include developing and implementing customized Mid-Market sales strategies for the DACH market, fostering long-term relationships with key accounts, achieving revenue targets, mentoring and coaching the team, setting performance goals and onboarding new Account Executives, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and customer satisfaction. The role also involves analyzing sales data and market trends to identify growth opportunities, conducting regular performance evaluations, and staying informed about industry dynamics to drive growth and develop future sales leaders.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. This is a remote, field sales role, and Atlassian is seeking someone based in the UK to help teams work together effectively. Atlassian is redefining how ambitious teams work and is looking for an Enterprise Sales leader to accelerate growth of the Enterprise New Logo segment in EMEA, targeting high-potential greenfield and brownfield accounts. The role is not a traditional maintenance position; you will architect and execute the GTM strategy and hunting motion to move beyond transactional sales and drive deep, business-critical transformations. You will lead through people, build a high-performance culture, own the revenue outcome for the Enterprise New Logo segment in EMEA, balance long-term strategy with a disciplined operating rhythm, drive transformation with C-suite executives, and collaborate across partners, product teams, and marketing to accelerate customer value.

Atlassian supports flexible work locations—office, home, or a mix—with virtual interviews and onboarding as part of our distributed-first approach, and we hire wherever we have a legal entity. This is a remote, field sales role based in the UK, aimed at accelerating Enterprise New Logo growth in EMEA. The role involves architecting and executing the GTM strategy and hunting motion for greenfield and brownfield accounts, moving beyond transactional sales to drive deep, business-critical transformations. You will lead through people, building a high-performance culture, developing individual contributors, and owning the revenue outcome for the Enterprise New Logo segment in EMEA with a disciplined operating rhythm. You will drive transformation by positioning Atlassian as a strategic partner to C-suite executives and collaborate across partners, product teams, and marketing to remove friction and accelerate customer value.

Zendesk is hiring a Principal Software Engineer in Pune to lead architectural direction for high-impact platform and product initiatives, embedding AI-enabled innovation into customer experiences. The role owns cross-cutting technical areas, defines roadmaps, mentors senior engineers, and collaborates with Product, Design, SRE, Security, and Program Management to deliver scalable, secure, and highly available systems while reducing delivery risk. Key duties include owning architecture for complex systems, leading end-to-end delivery of large features and platform initiatives, setting technical direction and standards, championing an AI-first mindset, improving reliability with SLOs/SLIs, mentoring staff engineers, and advancing observability and secure engineering practices. Required qualifications include 15+ years of software engineering experience, 4+ years in senior technical leadership, strong system design skills, and proficiency in JavaScript/TypeScript/GraphQL with production experience on cloud platforms. The position offers a hybrid work arrangement in Pune, with Zendesk hiring only candidates located in Karnataka or Maharashtra, and the company emphasizes equal opportunity, diversity and inclusion, possible AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations, blending hands-on offensive and defensive security with product sense. Responsibilities include leading threat modeling for AI features and APIs, maintaining an attacker playbook, designing mitigation controls and secure defaults with platform/product/SDK teams, building anomaly detection and containment automation, and serving as a subject-matter expert for investigations and customer communications while engaging internal and external stakeholders. Required qualifications cover 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security and modern auth; practical experience with LLMs/agents and prompt injection mitigation; a track record of cross-functional leadership and translating risk to product/legal terms; and SaaS customer-support platform experience. Preferred qualifications include incident response and forensics experience, prior roles in agent safety or ML security programs, privacy/compliance background, and advanced degrees or certifications (e.g., OSCP, CISSP). The compensation note states a US base salary range of $240,000–$360,000 with possible bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive culture and equal opportunity with accommodations, while AI screening of applicants may be used.

The Engineering Manager, Authentication (Core Services) at Zendesk will own the delivery of authentication security capabilities across Zendesk products, including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention, ensuring these systems are secure, reliable, and scalable. You will grow Zendesk’s access management platform by coordinating a distributed team across the US and Europe, partnering with Product, Security, Architecture, Legal, and leadership, and influencing cross‑org authentication strategy, risk posture, and operational excellence. Responsibilities include leading the Authentication organization, defining the roadmap to reduce risk and improve reliability and latency, driving operational excellence with SLAs/SLOs, observability, automated testing, incident response, postmortems, and guiding architecture decisions while planning resources across time zones. Required qualifications include 8+ years of software engineering experience with 2+ years of people management, experience building and operating high‑scale services/APIs, familiarity with identity and access management standards (SSO/SAML/OIDC, OAuth2, MFA, session/token management, abuse patterns), excellent communication skills, and an AI literacy requirement to responsibly use AI tools. Preferred qualifications cover prior IAM production scaling, data‑driven decision making, experience with backend languages and cloud platforms (Go, Java/Kotlin, Node; AWS/GCP), privacy/compliance familiarity (SOC2, ISO, GDPR), and a track record of zero‑downtime migrations; the US base salary range is $175,000-$263,000 with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, and accommodations for applicants with disabilities.