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The Professional Services organization at Miro focuses on helping Enterprise customers achieve outcomes through the Innovation Workspace, with a team of strategic advisors, implementation experts, and technical account managers powered by agentic AI on Miro’s platform. As an Engagement Manager, you will support the Go To Market organization, be the subject matter expert for positioning Professional Services, drive the services pipeline and bookings, align with sales leadership, lead customer discovery and proposal development, orchestrate pilots, and manage post-sale handoff and delivery—bridging the sales promise to delivery. Key duties include business development and pre-sales activities, leading discovery workshops and pilots, articulating business value, incubating AI-native solutions, maintaining client relationships post-engagement, solution orchestration with partners, and providing delivery oversight across multiple strategic clients while mitigating risks. Requirements include 5+ years of SaaS consulting/service delivery for Fortune 500 clients, 2+ years in pre-sales shaping large engagements, strong communication and executive presence, experience with AI and agentic workflows, change management, cross-functional leadership, and travel up to 25%. Benefits and culture include equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, collaborative environment aligned with Miro’s mission to empower teams, with location-specific benefits where applicable.

The job is for a Workplace Manager at Miro's Workplace/Operations team, tasked with creating a safe, productive, and world-class hub experience across Austin, San Francisco, New York, and Sydney in support of Miro's Integrated Workplace Excellence framework. You will develop and execute the workplace strategy to align with business objectives, own hub projects with cross-functional teams, ensure exceptional customer service and employee engagement, and deliver on Miro's learning lab approach. You’ll ensure offices are comfortable and functional, coordinate maintenance with building management, and build/ support the employee experience including internal events and programs from the workplace perspective. As Regional Workplace Manager, you will coach Austin team members to run the office end-to-end, and manage workplace vendors/contractors, negotiate contracts, maintain SLAs, and oversee office moves and other projects. Requirements include at least 5 years in a similar role, leadership, vendor management, strong communication, problem-solving, ownership; benefits including equity, wellbeing, WFH equipment allowance, L&D stipend, and commitment to diversity and inclusion.

The Professional Services team at Miro helps enterprise customers achieve outcomes through the Innovation Workspace, with strategic advisors, implementation experts, and technical account managers working together and powered by agentic AI on Miro’s platform. As an Engagement Manager, you’ll support Go To Market efforts, be the subject matter expert for positioning Professional Services, drive a healthy services pipeline and a global portfolio of offerings, and bridge the Sales promise to Delivery. Your day-to-day includes aligning with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating pilots, supporting post-sale handoff and delivery mobilization, and managing both one-time and recurring services across multiple strategic clients while mitigating risk. You’ll also drive business development through pre-sales activities and workshops, nurture client relationships post-engagement, orchestrate partner ecosystem solutions, incubate AI-native offerings, contribute to service offerings and delivery methodologies, and provide delivery oversight to guide project teams. Requirements include 5+ years of SaaS consulting/delivery with Fortune 500 clients, 2+ years in a pre-sales environment shaping large services engagements, strong customer-outcome orientation, executive-level communication, experience with AI and agentic workflows, change management and cross-functional leadership, willingness to travel up to 25%; benefits include equity, wellbeing, equipment allowance, and an L&D stipend, while Miro highlights a diverse, inclusive global culture and adheres to its Recruitment Privacy Policy.

Miro is hiring a Workplace Manager to oversee its offices in Austin, San Francisco, New York, and Sydney, with the goal of delivering a world-class employee experience and shaping the company’s workplace strategy within the Integrated Workplace Excellence framework. The role involves owning hub-related projects, coordinating cross-functional work, ensuring consistent service delivery and learning-lab initiatives, and focusing on employee engagement, events, and a safe, productive environment. You’ll manage all aspects of the employee experience, including office maintenance and building management liaison, and oversee workplace vendors, contractors, contract negotiations, SLAs, and major projects like moves and program rollouts; as Regional Workplace Manager you’ll coach and develop your Austin team to own the office end-to-end. Requirements include at least five years in a similar Workplace/Facilities Manager role, proven team leadership and vendor management, strong negotiation and communication skills, problem-solving ability, and a self-starting, accountable attitude. The package includes competitive salary and benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details and a firm commitment to diversity, inclusion, and belonging across Miro’s 13 hubs and 100M+ users.

The Professional Services organization at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace by combining strategic advisors, implementation experts, and technical account managers, powered by agentic AI and Miro’s platform. As an Engagement Manager, you will support Go To Market efforts, serving as the subject matter expert for Professional Services, aligning sales and delivery, and driving a healthy services pipeline, bookings, and a global portfolio that reflects customer needs. Your day-to-day will include pre-sales activities (discovery, solutioning, and proposals), leading customer discovery workshops and pilots, orchestrating post-sale handoffs, managing multiple strategic clients, and nurturing post-engagement opportunities while coordinating with partners and AI-native solutions. You’ll need 5+ years of SaaS consulting/delivery experience with Fortune 500 clients, 2+ years in a pre-sales role shaping large engagements, strong communication skills, AI/tooling familiarity, and willingness to travel up to 25%. Miro offers global benefits including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture; the company is a visual workspace for distributed teams with over 100M users and 250,000 companies, co-headquartered in San Francisco and Amsterdam.

- Miro is seeking a Workplace Manager to elevate its Austin, San Francisco, New York, and Sydney offices and deliver a world-class employee experience within an Integrated Workplace Excellence framework. - You will develop and execute Miro’s workplace strategy, own hub-related projects, maintain a safe and functional environment, and support employee engagement through internal events and cross-functional collaboration. - You’ll manage office operations end-to-end, including vendor and contract management with SLAs, office moves and relocations, and coach regional team members on day-to-day office ownership and delivery. - Requirements include at least 5 years in a similar role, proven leadership and vendor management, strong negotiation and communication skills, problem-solving ability, and a self-starting, accountable attitude. - About Miro: a global, diverse visual workspace with 1,600+ employees across 13 hubs, dedicated to empowering teams to create the next big thing, and offering benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend.

The Maquina team at Zendesk in Lisbon is hiring a Staff Engineer to turn the company’s knowledge into action by building and scaling AI-powered procedures on a Retrieval Augmented Generation platform, with Ruby on Rails and TypeScript services and collaboration with teams in Copenhagen and data science partners. You’ll actively shape and lead design, prototyping, and development in an agile environment, tackle complex reliability issues across the stack, and promote a customer-centric approach while mentoring colleagues. Required qualifications include 6+ years of experience building high-availability services in Ruby on Rails/NodeJS/TypeScript, experience with LLM integrations and enterprise AI features, strong architectural skills, autonomy to drive projects, and proficiency with observability tools to ensure reliability. Preferred qualifications include a CS degree, experience with Content Management Systems, event-driven architecture and high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, and contributions to open source projects. The role is based in Lisbon with a hybrid work model (two days per week in the Lisbon office and flexible remote options within the Lisbon time zone), and Zendesk emphasizes diversity, inclusion, AI screening policies, and accommodations for disabilities.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

The role is a Business Systems Analyst – Adaptive Planning (Finance Systems) based in Pune, India, focused on Workday Adaptive Planning to enhance budgeting, forecasting, and reporting in FP&A. You will own Adaptive Planning processes, gather and document business requirements, translate them into functional specifications, improve finance workflows, collaborate with cross-functional teams, support UAT, and participate in agile and continuous improvement initiatives. Must-have skills include hands-on Workday Adaptive Planning experience, a strong understanding of financial planning, budgeting, and forecasting, and solid business/functional analysis with effective stakeholder communication. Nice-to-have skills include NetSuite experience, exposure to integration tools like Workato, SaaS environments, and familiarity with agile tools like Jira, plus experience in finance transformations or R2R/S2P and data/reporting tools. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office requirements, may use AI screening, and is an equal-opportunity employer with location restrictions to Karnataka or Maharashtra along with accommodations for disabilities.

Zendesk is hiring a Commercial Account Executive to grow its US commercial SaaS business by leveraging AI-driven insights, building trusted customer relationships, and aligning Zendesk’s capabilities with each client’s goals. Key responsibilities include driving revenue through new acquisitions and account expansion, using AI-powered analytics to identify prospects, optimize retention, and uncover cross-sell opportunities, managing long-term partnerships, leading complex, outcome-driven sales cycles, and maintaining a robust pipeline with accurate forecasts. The role requires a BA/BS, at least three years in B2B SaaS sales or solution engineering with a proven record of surpassing targets, experience closing value-centric executive deals (including VP and C-suite), and proficiency with AI, analytics, and tools like Salesforce, Outreach, and Clari, plus willingness to travel. You should be a customer-centric innovator, data-driven decision maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute while staying ahead of AI market trends. Compensation includes an annual OTE of $191k–$287k with a 50/50 base/commission split (plus potential bonuses), Zendesk’s hybrid work model and commitment to equal opportunity and diversity, accommodations for applicants with disabilities, and the note that AI may be used in screening.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japan team to provide sales leadership and articulate Zendesk’s platform vision for its most visible customers. The role involves leading and developing a subset of commercial accounts, creating direct new business and expansion opportunities, and building multi-year account strategies with quarterly execution plans while nurturing CXO relationships and a partner ecosystem. You’ll collaboratively develop GTM strategies with the broader Zendesk team and work with the Solution Architecture group to influence product direction by facilitating customer feedback forums to product management, engineering, and ISV teams. Required qualifications include 6+ years of enterprise software/SaaS/CX experience with proven success in Japan, experience selling to VP/C-level executives in the Mid Market/Commercial segment, managing complex sales cycles, and excellent communication and presentation skills; willingness to travel and thrive in a dynamic, agile environment. The role is hybrid, with team-level in-office time and some remote work, and Zendesk emphasizes equal opportunity, diversity, and accommodations, including AI screening as part of the hiring process.

Appfire champions a flexible, remote-first work culture that lets employees choose where to work, balance personal life with flexible time off, and pursue growth through learning platforms, leadership programs, and internal mobility. The company seeks a Senior Technical Project Manager to lead enterprise initiatives across IT, engineering, and business platforms in a fully remote role serving AMER, EMEA, and APAC, reporting to a Senior Manager in Spain. Responsibilities include driving complex initiatives (Salesforce, Workday, Atlassian, NetSuite, M&A integrations), facilitating alignment between business goals and technical decisions, and enforcing PMO standards while integrating AI and automation to improve delivery. Requirements include 5+ years of end-to-end experience on enterprise-wide technical programs, strong technical fluency, experience applying AI/automation to PM, excellent cross-timezone collaboration, risk management, and ability to translate between technical and non-technical audiences. Benefits include an indefinite contract, equity, 26 vacation days plus 12 wellness days, volunteer time, Appfire University training, private healthcare and life insurance, home office and lunch allowances, remote-first with optional offices in Warsaw and Gdańsk, and a strong emphasis on CSR and security/compliance certifications.

Tempo, with over 30,000 customers including a third of Fortune 500, offers integrated time management, resource planning, budget management, roadmapping, and more, and is the leading time management add-on for Jira in the Atlassian ecosystem, helping teams work smarter from vision to value. They are hiring a Director of Product Marketing to own the go-to-market strategy for the enterprise platform and elevate Tempo from a native utility to a standalone, platform-agnostic enterprise brand targeting executive buyers at complex organizations. Responsibilities include persona mastery and validation, ecosystem amplification with channel partners and GSIs, inbound PMM and product influence on the roadmap, commercial strategy including pricing and packaging, sales enablement, and evolving messaging from PPM for Jira to a true enterprise platform. The ideal candidate has 8–12 years in B2B SaaS product marketing, a track record of launching flagship products and scaling GTM to $50–$200M ARR, enterprise strategy, ecosystem thinking, high agency, and a commercial mindset focused on win rates and pipeline velocity. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, equal opportunity employment, and opportunities for professional growth and impact.

Zendesk is seeking a proven B2B Account Executive (AI-sales experience preferred) to drive revenue by acquiring new customers and expanding existing partnerships, aligning Zendesk solutions with clients’ business objectives. The role involves building and nurturing relationships, cross-selling to optimize account revenue, creating quarterly territory plans, and leading complex, multi-month, value-centric deals with proof-of-concept stages, while maintaining an accurate sales forecast. You’ll leverage data insights and adoption history to improve prospecting and retention, establish C-level sponsorship, and collaborate with internal teams to optimize sales strategies and execution. Requirements include a BA/BS or equivalent, at least three years in cloud/software B2B/AI sales or solution engineering with a proven quota record, success selling to C-level executives, strong presentation and negotiation skills, experience with territory/account planning, an entrepreneurial spirit, familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, and the ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, commits to diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities as part of its equal opportunity employment policies.

Zendesk is hiring a seasoned Software Engineer to join the Partner Platform team within the Zendesk Platform organization, covering the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. Candidates should have at least 3 years of software development experience (preferably in SaaS), with extensive Ruby on Rails experience, React, strong JavaScript/TypeScript fundamentals, and familiarity with cloud technologies (AWS), REST APIs, CI/CD, and AI coding tools. The role involves producing high-quality reusable code, tests, and documentation; contributing to solution designs and technical decisions; adhering to engineering best practices; improving infrastructure and processes; and collaborating closely with Product, Security, and Operations across the full software lifecycle. It is a hybrid role with in-office requirements part of the week and is limited to candidates located in Karnataka or Maharashtra, with the exact schedule determined by the hiring manager. Zendesk emphasizes inclusivity and equal opportunity, may use AI screening in the hiring process, and supports accommodations for disabilities, all while focusing on customer satisfaction and cross-team collaboration.

Zendesk is hiring a Product Manager for its Workforce Management product to own the roadmap, tackle complex problems, and collaborate with engineering, design, and product marketing using agile processes and customer insights. You will define and prioritize the product roadmap, deliver cross-functional projects, meet with customers, analyze data, research competitors, and articulate a vision for a product that helps teams operate more effectively. Basic qualifications include 4 years of product management in a fast-paced agile environment, strong problem-solving, the ability to balance long-term strategy with incremental value, deep market and customer understanding, excellent written communication, and a data-driven approach, with a willingness to learn and mentor others. Preferred qualifications include experience in the Customer Experience industry, a background in design, engineering or data analysis, and any Workforce Management experience. In Poland, the annualized base salary ranges from PLN 294,000 to PLN 440,000, with potential bonuses and benefits, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.

Zendesk is hiring a LATAM Payroll Analyst who will coordinate LATAM payroll cycles, report to the Manager of Payroll - Americas, and work with Accounting, People Ops, and Benefits. The role requires 3+ years of full-cycle LATAM payroll experience (e.g., Brazil and Mexico) with knowledge of termination calculations, taxes, and local systems (e-Social, FGTS, INSS, IMSS, etc.), plus an accounting/finance background; payroll certification is preferred. Responsibilities include end-to-end LATAM payroll processing, regulatory compliance, audits and SOX adherence, year-end activities, and providing payroll support to employees. Candidates should have current payroll systems knowledge, advanced Excel skills, strong communication and problem-solving abilities, a customer-service mindset, and the ability to thrive in a fast-paced environment; Portuguese/Spanish language skills and knowledge of Mexico legal requirements are a plus, and applicants must be located in Mexico (CDMX or Estado de Mexico). The role is hybrid, with in-office time determined by the hiring manager, and Zendesk emphasizes diversity and inclusion while potentially using AI to screen applications, with accommodations available upon request.

Zendesk is seeking an experienced SaaS Senior Strategic Program Manager to drive delivery for one of its largest EMEA customer accounts, ensuring plans translate into execution aligned with the customer’s strategic goals. The role emphasizes customer accountability and stakeholder leadership, building executive relationships, facilitating decision forums, and driving commitments to measurable progress. It requires operational excellence through pragmatic program management frameworks, risk and issue tracking (RAID), governance rhythms, end-to-end program visibility, and steering committee governance. You will interface with internal functions (Product, Engineering, Sales, Professional Services), coordinate input across markets, and lead RFI/RFP responses while using tools like Asana to track progress. Zendesk offers a hybrid working model with some travel, and the company commits to diversity, equity, inclusion, and accommodations, noting that AI screening may be used in applications.

The Manager of Technical Architecture will lead Zendesk's Technical Architecture team within Global Managed & Professional Services, partnering with services leadership and cross-functional teams to achieve project delivery, utilization, and customer satisfaction goals. The role requires an established, energetic leader who mentors the team, sets repeatable processes, and engages with customers daily to drive successful outcomes. Responsibilities include planning and directing Functional Consulting Services, mentoring staff to improve billable utilization and quality, owning billable deliverables and projects (portfolio, staffing, design, quality, execution), recruiting to grow a global team, and contributing to offerings, methodology improvements, and bookings/revenue targets. Requirements include 3+ years of management experience, 5+ years in SaaS delivering consulting services or programming experience (e.g., Ruby, Python, Java, JavaScript), strong leadership in business/process transformation, experience with various technical concepts (web development, web sockets, mobile, backend, REST APIs), and excellent communication, project management, and C-suite interfacing skills; a Bachelor's degree and/or MBA is preferred. Compensation includes US OTE of $138k–$208k (base/commission 91/9), potential bonuses or incentives, and a hybrid work model that requires some in-office attendance with the schedule determined by the hiring manager; Zendesk emphasizes diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead focuses on Sales Strategy & Programs, using market intelligence, modeling, and analytics to support Zendesk’s go-to-market organization and leadership. The role drives strategy, conducts data analysis, sets financial goals, and informs deviations and potential investments to improve revenue and profitability, while assessing cross-company program effectiveness and providing forward-looking strategic and operational insights for senior executives. It is an individual contributor role that reports to the Sr. Director of GTM Sales Strategy and offers exposure to strategy, sales, marketing, customer experience, finance, and analytics. Key responsibilities include collaborating with sales leadership to develop and drive Sales Strategy, leading performance analyses to identify roadblocks and present recommendations, and directing cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, Sales Ops, and Sales, plus identifying untapped market potential and opportunities to improve productivity. Qualifications include 8–10 years in sales strategy or strategic analytics in SaaS, proficiency with CRM and data analytics tools (SQL preferred), strong problem-solving and cross-functional collaboration, and a quantitative degree (Bachelor’s with MBA/MS preferred); and the role requires being physically located in Mexico City or Estado de Mexico with a hybrid on-site/remote work arrangement.

Zendesk is seeking an APAC HR Operations expert who acts as a consultative partner with mastery of APAC benefits and statutory requirements, and who can leverage Workday and Zendesk in a high-growth environment. The role’s responsibilities include being the primary responder for APAC payroll/benefits/compensation inquiries, administering regional benefit programs (CPF, Superannuation, SSS/Pag-IBIG) while ensuring compliance with tax years and labor laws, maintaining data integrity in Workday, and driving process harmonization and mandatory government filings across APAC. It requires operational discipline, critical thinking to identify systemic solutions beyond quick fixes, and adaptability to regional needs with openness to AI and automation tools; basic qualifications include 2+ years in HR Shared Services, experience supporting 2-3 APAC markets in payroll and benefits, managing statutory requirements, and strong English skills. Preferred qualifications include hands-on Workday (Payroll & Benefits) and Zendesk experience, ability to localize Global People policies for regional jurisdictions, and the capability to manage high-volume ticket queues with consistent quality. The job offers a hybrid work model with on-site requirements, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is expanding its Manila-based People Services team to deliver world-class AMER/LATAM support, seeking a Total Rewards expert who can navigate U.S. Open Enrollment and LATAM statutory benefits in an AI-first, high-growth environment. The ideal candidate is a disciplined HR professional with a "double-check" mindset, deep knowledge of AMER/LATAM payroll and benefits, and the ability to proactively harmonize processes in a fast-paced Shared Services setting. You’ll empathetically support employees on pay, 401k, and medical enrollments; administer U.S. health plans (HSA/FSA) and LATAM statutory requirements; perform Workday data audits; maintain audit-ready documentation for regulators (e.g., SOC1); and contribute to policy localization and knowledge-base improvements. Basic qualifications include 2+ years in an HR Shared Services environment, experience supporting US/Canada/LATAM payroll or benefits, and the ability to work a permanent night shift; preferred qualifications include hands-on Workday and Zendesk experience, U.S. Open Enrollment or LATAM bonus administration, and the ability to manage high-volume ticket queues with consistent quality. The role is hybrid with in-office days and remote flexibility, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations; applicants are invited to apply.

The Technical Architect role is the authority on designing complex technology solutions, leading technical strategy for large Zendesk engagements, and ensuring customers derive maximum value through sophisticated architectures and seamless integrations. You will lead highly technical discussions, architect complex Zendesk integrations, act as a trusted advocate translating business requirements into designs, collaborate with cross-functional teams to position and validate implementations, and present to executive-level technical decision-makers. You will design, prototype, and present proofs of concept to demonstrate feasibility and suggest validated workarounds for product gaps, influence the product roadmap with field feedback, and independently manage large-scale projects with limited oversight. Basic qualifications include a bachelor’s degree or equivalent, 8+ years of SaaS/software consulting experience, hands-on programming in languages such as Ruby, Python, Java, C#, or JavaScript, deep RESTful API experience, backend and frontend development familiarity, and English proficiency; preferred qualifications include Zendesk expertise and certifications, global experience, and an innovative mindset. The role is hybrid with partial on-site work, Zendesk emphasizes diversity and inclusion and provides accommodations for applicants with disabilities, and the company may use AI in screening as part of its hiring process; Zendesk is an equal opportunity employer.

Tempo is a global software company trusted by more than 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams turn vision into value. Since its 2007 beginnings as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded through a range of tools and acquisitions within the Atlassian ecosystem. The company is seeking a passionate software developer to work on flagship products such as Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud, focusing on solving customer problems with clean code. Requirements include 4+ years of server-side development in Java and/or Kotlin, plus experience with TypeScript/React, APIs, distributed systems, Kubernetes, AWS, SQL and NoSQL databases, and strong communication and autonomous-working abilities. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and opportunities for impact, collaboration, and professional growth, with a commitment to equal opportunity and inclusion.

Tempo has 30,000+ customers, including a third of Fortune 500, and offers a suite of integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools; it began in 2007 as a time-tracking project and is now the #1 time management add-on for Jira, expanding in the Atlassian ecosystem. The company is seeking a QA Analyst to conduct functional, regression, and performance testing, perform extensive compatibility testing across Jira, Confluence, DC and Cloud versions, maintain test documentation, collaborate with developers and product managers, execute tests, log and track defects, and contribute to automation and continuous testing initiatives, including production support. Requirements include a bachelor’s degree or equivalent, strong English, solid QA methodologies, experience in manual testing of web applications, understanding of business logic and UI, knowledge of GET vs POST, basic XSS, and a proactive approach to improving QA processes and collaborating to understand user needs. Preferred qualifications include ISTQB, Jira administration, agile methodologies, performance and security testing, automation tools (Cypress/Playwright/Jest), and coding experience in Java, Kotlin, Typescript, Python, or Go, plus Linux/MacOS/AWS experience. Tempo offers a remote-first environment, unlimited vacation in many locations, comprehensive benefits, training and travel reimbursements, diverse teams, and equal opportunity employment; applicants should submit resumes in English.

- Atlassian supports flexible work arrangements—office, remote, or a mix—and hires in any country where they have a legal entity. - The Carahsoft Public Sector Senior Partner Manager is responsible for strategically engaging, developing, and managing Atlassian's relationship with Carahsoft to grow its market share across the US Public Sector. - The role requires a highly motivated, analytically driven businessperson with deep government market knowledge and a strong understanding of Carahsoft as the government aggregator. - Key responsibilities include developing and executing a partner strategy and engagement plan, driving pipeline and license sales via Carahsoft to grow net new ACV, and innovating the GTM model to maximize the effectiveness of the 30-person Carahsoft/Atlassian team, plus ensuring partner engagement on product campaigns and marketing activities. - It also involves collaborating with internal teams (sales, enablement, programs) for overall partner success and teaming with internal Atlassian Sales and the Carahsoft/Atlassian team to cover enterprise customers.

1) Atlassian supports flexible work arrangements (office, remote, or hybrid) and hires in any country where it has a legal entity. 2) The Carahsoft Public Sector Senior Partner Manager role is responsible for strategically engaging, developing, and managing Atlassian's relationship with Carahsoft to grow its market share across the US Public Sector. 3) The role requires an exceptionally motivated, analytically driven professional with deep experience in ecosystem business, the public sector market, and managing the Carahsoft partnership. 4) You are expected to have deep knowledge of the government market and a strong understanding of Carahsoft as the government aggregator, and to drive ecosystem initiatives while aligning partner culture and business needs. 5) You will develop and execute partner strategy and engagement plans, leading Carahsoft's engagement to benefit the Public Sector GTM, drive pipeline and net-new ACV growth through the Carahsoft partnership, lead GTM model innovation, ensure partner engagement on campaigns, and collaborate with internal teams to support enterprise coverage.

This hybrid role in Salt Lake City is with DX, a fast-growing SaaS company that collects millions of data points daily to power insights into developer productivity and has recently been acquired by Atlassian. DX emphasizes mastery and high performance, valuing individuals who excel at their craft and rewarding those who do. Responsibilities include prospecting outbound and inbound leads, creating new relationships and meetings with software engineering leaders, delivering an extraordinary experience, learning personalized outreach and social selling, and partnering with account executives and the marketing team. You should be looking to challenge yourself, join a driven and welcoming team, take ownership without micromanagement, accelerate your skills and compensation, and have a measurable impact on the company’s success. Notable customers include Pinterest, GitHub, BNY, and Xero, and the Atlassian acquisition is meant to expand resources, speed up growth and R&D, and increase impact for customers.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. The Investor Relations team sits at the heart of Atlassian’s long‑term strategy, building and communicating a multi‑year narrative to investors, employees, and other stakeholders. As an Investor Relations Senior Manager, you’ll educate investors on Atlassian’s strategy and business model and collaborate with cross‑functional teams to connect financial performance, product and go‑to‑market initiatives, and external narratives, influencing leadership on market dynamics. You’ll own quarterly earnings prep and messaging, draft and refine investor communications, lead strategic investor engagement, and analyze P&L and KPIs to surface trends, risks, and opportunities. You’ll also conduct competitive and industry analysis, maintain IR data with FP&A and Data Science, track ownership and valuation, and partner across Finance, Strategy, Legal, Communications, GTM, and Data Science to align strategy and improve IR processes and tooling.

Atlassian supports flexible work arrangements and hires in any country where it has a legal entity. The Investor Relations team anchors Atlassian’s long-term strategic narrative for the investment community, employees, and other stakeholders. The Senior Manager will educate investors on Atlassian’s strategy and business model, connect financial performance with product and go-to-market initiatives, and help shape leadership decisions by analyzing market and competitive dynamics; this is a highly visible role that blends analytics with storytelling. Key responsibilities include translating the financial model into external messaging, owning quarterly earnings prep and communications, and driving strategic investor engagement and relationships. They will also analyze P&L and KPIs, track investor sentiment, lead competitive and industry analyses, manage IR datasets with FP&A/Data Science, and collaborate across Finance, Strategy, Legal, Communications, GTM, and Data Science to align strategy, messaging, and processes.

Atlassian supports flexible work locations and hires in any country where it has a legal entity, with DX—now part of Atlassian—helping companies build world-class engineering organizations. Based in downtown Salt Lake City, Atlassian works with industry leaders such as Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale. The Support Specialist role involves assisting customers in troubleshooting technical issues across DX’s Survey and Data Cloud products, including APIs, data ingestion pipelines, authentication configurations, and integrations with tools like GitHub, Jira, and Azure DevOps, as well as survey configuration and analysis. Responsibilities include customer advocacy, survey enablement, technical troubleshooting, omnichannel support via Slack, Microsoft Teams, email, and video calls, and documenting interactions to drive process improvements. This position offers the opportunity to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy within a fast-paced, global organization, collaborating with Engineering and Customer Experience teams.

Atlassian offers flexible work locations—office, home, or a hybrid arrangement—and hires people in any country where the company has a legal entity. DX, now part of Atlassian and based in downtown Salt Lake City, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity, and counts Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings among its clients. As a Support Specialist, you will work with customers to understand and troubleshoot technical issues across the platform and integrations, requiring familiarity with APIs, data ingestion pipelines, authentication configurations, and connected engineering systems (e.g., GitHub, Jira, Azure DevOps). You will also support customers using our survey tools, assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience. You will be a key member of the support team, delivering omnichannel support via web, email, case updates, video or Slack-based interactions, and partnering with Engineering and Customer Experience teams to ensure product quality and share insights on recurring challenges or product gaps.

DX is a leading developer intelligence platform that helps quantify and improve developer experience and has recently been acquired by Atlassian. As Head of Engineering, you will report directly to the DX CEO/Co-Founder and oversee a multi‑team organization. This is a remote, distributed-first role where Atlassians can work from anywhere, but it requires 7+ hours of overlap with Mountain Time and some travel to the DX office in Salt Lake City. You will own day‑to‑day engineering execution for DX, lead managers and senior ICs delivering data pipelines, metrics engines, and AI‑powered analytics and dashboards, and work with enterprise customers and internal design partners to validate hypotheses. You will establish core engineering rituals and partner with Product and Design on a roadmap that balances near‑term value with long‑term platform and data investments.

DX is a leading developer intelligence platform recently acquired by Atlassian, helping quantify and improve developer experience. As Head of Engineering, you’ll report directly to the DX CEO/Co-Founder and oversee a multi‑team organization. Atlassians can work anywhere—office, home, or a mix—and interviews and onboarding are conducted virtually as part of a distributed-first approach; this is a remote position. The role requires 7+ hours of overlap with Mountain Time and some travel to the DX office in Salt Lake City. Responsibilities include owning day-to-day engineering execution for the DX platform, leading managers and senior ICs delivering data pipelines, metrics engines, and AI-powered analytics dashboards, establishing core engineering rituals such as planning, reviews, on-call, and incident management, collaborating with enterprise customers and design partners to validate hypotheses, and partnering with Product and Design on a roadmap balancing near-term value with long-term platform and data investments.

The role is hybrid and based in Salt Lake City, Utah, for DX, a fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points daily to provide productivity insights for customers like Pinterest, GitHub, BNY, and Xero. DX has scaled profitably, tripling annual recurring revenue in recent years, and recently closed an acquisition by Atlassian to expand resources, accelerate growth and R&D, and deliver greater impact for customers. The company values individual mastery—being the best at your craft—and rewards those who demonstrate it, while acknowledging that outcomes are influenced by factors beyond control. What you’ll do includes prospecting outbound and inbound leads, creating relationships and meetings with prospective businesses, delivering an extraordinary experience for software engineering leaders, learning personalized outreach and social selling, and partnering with account executives and the marketing team. What you’re after is a challenging, fast-paced environment with ownership without micromanagement, opportunities to level up skills and compensation, and a measurable impact on the company’s success.

As Zendesk's Technical Architect, you will understand, detail, and implement customer requirements within scope, and actively collaborate with customer SMEs to design the best Zendesk integration into their workflows. You will lead technically oriented conversations with current and prospective customers, work with Consulting, Support and Account Management teams to position and validate implementations, and translate highly technical concepts for executive stakeholders. You will design, prototype, and present technical solutions for customer use cases, suggest validated workarounds for product gaps, and lead highly technical discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1-2+ years delivering consulting services or programming in languages like Ruby, Python, Java, C#, or JavaScript; experience with RESTful APIs, backend and frontend development, and SaaS; strong analytical and communication skills; and English proficiency; nice-to-haves include Zendesk certifications (Administrator, App Developer 1) and hands-on Zendesk experience, and global-team experience. The role is hybrid, offering a mix of on-site and remote work, with Zendesk’s commitment to diversity and inclusion, and note that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-driven customer experience initiatives as the technical and product expert for the AI-powered Resolution Platform, guiding customers through rapid configuration and optimization. The role’s mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor who helps customers navigate complex configurations to drive transformative business outcomes. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence of Zendesk AI solutions, serving as the customer’s AI technical expert to turn goals into the right configurations and integrations, and leading end-to-end delivery with clear scope and timelines. Strategic accountabilities cover technical guidance on implementation, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to align the AI roadmap and achieve measurable business outcomes. Qualifications include a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), 3+ years of related consulting/Professional Services experience, fluency in German and English, prior enterprise SaaS GTM experience, experience with adoption analytics and success plans, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

- The Services Consultant will lead end-to-end technical delivery for customers, taking ownership from requirements gathering to go-live and ensuring solutions align with business goals. - Responsibilities include acting as a Zendesk for Contact Center subject matter expert, designing solutions with detailed Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, training clients, and maintaining regular project communications with Engagement Managers. - Qualifications require 3+ years in a customer-facing role (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building/deploying complex cloud-based solutions, experience in AWS environments, automation and integrations across contact centers, strong programming skills (Python/Lambda), and a hands-on, problem-solving mindset. - Zendesk emphasizes a supportive, diverse, and inclusive culture with competitive pay, hybrid/remote work options, and social impact initiatives, with a US base salary range of $137,000–$205,000 plus potential bonuses or incentives. - Zendesk is an equal opportunity employer and may use AI screening; they provide accommodations for applicants with disabilities and offer resources for understanding EEO rights and requesting accommodations.

The role is a Solutions Architect in pre-sales who will act as the technical expert to design and scope customized Zendesk-based solutions with potential customers in order to secure professional services engagements. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center expertise, and partnering with Professional Services for a smooth handoff to delivery. Qualifications require 3+ years of customer-facing experience, 3+ years building/migrating/deploying complex cloud solutions, AWS experience with Amazon Connect (must-have), the ability to translate business objectives into a technical solution and detailed project estimate, and exceptional communication and presentation skills. The US annualized OTE ranges from $165,000 to $247,000 with an 80/20 base/commission mix, and may include bonuses or incentives depending on factors like location and experience. Zendesk emphasizes its mission, hybrid work model, commitment to diversity and inclusion, and provides information on AI screening, equal opportunity employment, and reasonable accommodations for disabilities or veterans.

Zendesk is seeking an Employee Service Sales Specialist with a proven B2C sales track record to drive growth in its SaaS Employee Service offerings, expanding new customer bases and deepening partnerships. Responsibilities include positioning Employee Service use cases to HR and IT buyers, partnering with the sales team to manage the end-to-end cycle from discovery to close, and delivering ROI analyses to support purchasing decisions. The role also involves providing subject-matter expertise to the sales organization, ensuring understanding of ES ideal customer profiles and buying journeys, and owning quota accountability, while collaborating with product development to tailor solutions based on customer feedback. Qualifications include a BA/BS, at least 10 years in HR/IT service and operations management, a minimum of 3 years in Employee Service sales focused on HR/IT use cases, a proven track record of meeting targets, an entrepreneurial mindset, strong communication, and willingness to travel. The position requires being located in Mexico City or Estado de Mexico with a hybrid work model, and Zendesk emphasizes equal opportunity, diversity and inclusion, along with accommodations for applicants with disabilities, while AI may be used to screen applications.

Appfire is a remote-first company that lets you choose where you work and supports work-life balance with flexible time off and access to learning and internal mobility to grow on your terms. As a Lead Software Engineer, you are a recognized technical expert who drives operational excellence, helps shape the department’s long-term roadmap, tackles cross‑departmental problems, leads high-stakes projects, and acts as a change agent. You will accelerate product impact for Appfire Flow, provide technical guidance and mentorship, collaborate across functions to align on standards, and maintain hands-on engineering excellence in performance, quality, and security. Requirements include 7+ years delivering complex software, essential Java and Python expertise, cloud architecture experience (AWS/GCP/Azure), strong SQL with NoSQL knowledge a plus, and proficiency with modern dev/AI tooling and English fluency. Benefits include equity, home-office and wellness allowances, access to learning platforms and training, paid time off and volunteering, and an indefinite contract from day one; Appfire also emphasizes CSR, security certifications (ISO 27001/17, SOC 2), and global recognition for growth and culture.

The role is hybrid and based in Salt Lake City, Utah, at DX, a fast-growing SaaS company helping engineering leaders build high-performing teams. DX collects millions of data points daily to derive insights into developer productivity for clients like Pinterest, GitHub, BNY, and Xero, and has tripled its annual recurring revenue in recent years. DX recently closed on its acquisition by Atlassian, which will expand resources, accelerate growth and R&D, and increase impact for customers. The company emphasizes individual mastery and high-quality work, focusing on performing at the highest level rather than attempting to control external outcomes. In the role, you’ll prospect both outbound and inbound leads, build relationships with prospective businesses, deliver an exceptional experience to software engineering leaders, learn personalized outreach and social selling, and collaborate with account executives and the marketing team, with opportunities for career growth, ownership, and a measurable impact on the company’s success.

DX is a fast-growing SaaS company helping engineering leaders build high-performing teams and has expanded from a bootstrapped startup to serving major customers, recently being acquired by Atlassian. DX Research seeks to advance how the world understands and improves developer productivity by turning data, research, and real-world stories into actionable insights that inform product decisions and industry thinking. The Managing Editor will own the quality and voice of DX Research, acting as editor-of-record, working with senior researchers to shape ideas and sharpen arguments, and spending most of the time on deep editing rather than outsourcing. DX’s voice is grounded in research, opinionated yet transparent and balanced, clear and concise, never “cute,” with guiding principles to deliver insight, be worth paying for, provide actionable guidance, seek external feedback, and not accept mediocrity. Core responsibilities include editorial leadership, calendar/portfolio management, thematic planning, format innovation and channel packaging, and running a lightweight process from brief to publish with multi-channel distribution.

DX is a fast-growing SaaS company that helps engineering leaders build high-performing teams, with clients like Netflix, Uber, Dell, Pfizer, and Vanguard, and it recently joined Atlassian. The culture centers on individual mastery and performing at the highest level, with strong rewards for those who excel. DX Research aims to advance how the world understands developer productivity by turning data, research, and real-world stories into actionable insights that influence product development and Atlassian’s messaging. The Managing Editor will own the DX Research voice and quality, serve as editor-of-record, work closely with Distinguished Researchers to sharpen arguments, and enforce a voice grounded in research, with clarity, conciseness, and a bias toward delivering insight. Key responsibilities include editorial leadership, cadence and portfolio management, thematic planning, format innovation with marketing for multi-channel packaging, and implementing a lightweight end-to-end editorial process from brief through publish and distribution.

DX is a fast-growing SaaS company focused on developer experience and productivity, with clients like Netflix, Uber, Dell, Pfizer, and Vanguard, and it recently became part of Atlassian. The DX Research team aims to shift how the world understands and improves developer productivity by turning data, research, and real-world stories into actionable insights at the intersection of academic research, industry practice, and product reality. Its guiding principles center on delivering new, deeper, and highly actionable insights, pursuing depth and usefulness, incorporating external feedback, and maintaining a grounded, opinionated, transparent, concise, and professional voice that is never “cute.” The Developer Productivity Analyst role (remote US) leads end-to-end research on productivity and AI impact, develops frameworks, and produces flagship reports as a top-of-ladder IC shaping product, marketing, and industry conversations. Responsibilities include two small, high-signal ships per month and one big quarterly flagship piece, plus designing studies, writing, collaborating with editors/designers, and distributing research to customers, marketing, and sales.

DX is a fast-growing SaaS company that provides actionable insights into developer experience and productivity for customers like Netflix, Uber, Dell, Pfizer, and Vanguard, and it recently joined Atlassian. The DX Research team aims to advance how the world understands developer productivity by turning data, research, and real-world stories into actionable insights at the intersection of academia, industry practice, and product reality. Their guiding principles emphasize delivering deep, useful insights, making content worth paying for, providing templates and frameworks, seeking external feedback, and maintaining a grounded, opinionated, transparent, and concise voice. The Developer Productivity Analyst role (remote US) will lead original research on productivity and the impact of AI, develop reference frameworks, and produce flagship reports while serving as a top-level IC guiding major themes and collaborating with product, marketing, and sales. Responsibilities include shipping two small, high-signal pieces per month and one big flagship piece per quarter, along with end-to-end research, writing, collaboration with editors/designers/marketing, and external representation and distribution.

This hybrid role is based in Salt Lake City at DX, a fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points daily to power insights into developer productivity across customers like Pinterest, GitHub, BNY, and Xero. DX has scaled profitably, tripling annual recurring revenue in recent years, and recently closed on its acquisition by Atlassian, which will expand resources, accelerate growth and R&D, and deliver greater impact to customers. The company values individual mastery and judges performance by mastery of your craft, acknowledging that outcomes can be influenced by factors beyond choice. What you’ll do: prospect outbound and inbound leads, create relationships, opportunities, and meetings with prospective businesses, deliver an extraordinary experience for software engineering leaders, learn personalized outreach and social selling, and partner closely with account executives and marketing. What you’re after: you want to challenge yourself, be part of a passionate, driven, and welcoming team, own your work without micromanagement, level up your skills and compensation, and have a measurable impact on the company’s success.

- Atlassian supports flexible work arrangements (office, home, or hybrid), hires in any country with a legal entity, and this remote role can be based anywhere in Poland. - The internship sits in the Lifecycle & Advocacy Campaign Marketing organization, focusing on boosting customer adoption and engagement to ensure customers realize value from the solutions. - You’ll lead a re-engagement initiative aimed at increasing returning Monthly Active Usage (MAU) by analyzing real customer data, identifying opportunity segments, and taking a campaign from insight to execution. - Responsibilities include identifying three dormant/low-activity segments, evaluating patterns and triggers, sizing the opportunity, selecting a priority segment, designing a cross-channel reactivation campaign, and crafting compelling copy while partnering with analytics and marketing leads. - By the end of the summer, you’ll measure impact, present insights, and deliver a real Lifecycle Reactivation Playbook with measurable business impact for scaling.

Atlassian offers flexible work locations—office, remote, or hybrid—and hires in any country where it has a legal entity, including remote roles based anywhere in Poland. The internship sits within the Lifecycle & Advocacy Campaign Marketing team, focused on boosting customer adoption and engagement so customers realize value from using the product, growing proficiency, and sharing success. This is not a shadowing role; you’ll analyze real customer data, define opportunity segments, build a campaign, measure results, and present insights to re-engage customers and drive MAU growth. You’ll identify three dormant or low-activity segments, evaluate patterns and triggers, size the opportunity, and select one priority segment to design a fully vetted, multi-channel Reactivation Campaign with tailored messaging. By summer’s end you’ll deliver a Lifecycle Reactivation Playbook with measurable impact and a final executive presentation offering scaling recommendations.

Zendesk is hiring an Associate for the AWS Alliance GTM Team to support the AWS partnership by driving joint initiatives, managing partner engagements, and supporting business development to maximize the alliance’s value. The role’s responsibilities include assisting the AWS Alliance Manager, coordinating joint go-to-market activities with AWS teams, organizing AWS events and training, collaborating across sales/marketing/solutions/product teams, ensuring program compliance, preparing reports, tracking pipeline and deals, supporting LATAM co-sell motions, and contributing to ad-hoc projects. Qualifications include a Bachelor’s degree in Business, IT, or a related field; 1-3 years of experience in partner management or a related role; basic cloud/AWS familiarity; strong organizational, communication, and analytical skills; and the ability to work collaboratively in a cross-functional environment. The position requires being located in Mexico City or Estado de Mexico and follows a hybrid work model with in-office days determined by the hiring manager. Zendesk emphasizes inclusion, may use AI screening, is an AA/EO/Veterans/Disabled employer, and provides information on accommodations and EEO rights; applicants can request accommodations as needed.

- The role is a senior, highly technical customer support expert for Zendesk Premier customers, serving as the designated contact, understanding needs, advocating for solutions, and coordinating input from a global team. - Responsibilities include owning customer issues through resolution, providing guidance on APIs, Frameworks, and SDKs, and stepping in during service incidents to coordinate among Operations, Development, Incident Management, and the customer. - Required skills encompass 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor SaaS troubleshooting, and hands-on HTML/JSON/JavaScript/REST experience (Java/Ruby/Python a plus). - The position offers a US base salary of $82,000–$124,000 with potential bonus/benefits and follows a hybrid work model requiring in-office presence part of the week, with the schedule determined by the manager. - Zendesk emphasizes fairness and inclusion, may use AI for screening, is an equal opportunity employer, and values diversity and accommodations; requested skills include formal presentation, innovative thinking, proficiency with tools like GSuite/Slack/Confluence, and a second language is welcome.

Zendesk in San Francisco is hiring a full-time Executive Assistant to support multiple senior executives, focusing on calendars, travel, expenses, and daily operations. The role requires 4+ years of experience supporting senior leaders in fast-paced, global environments, with proven calendar management, complex travel planning, expense reconciliation, strong communication, and proficiency with Google Workspace and collaboration tools. Responsibilities also include acting as a trusted liaison, managing events, leading special projects, mentoring administrative staff, and driving efficient workflows across functions. Compensation is an hourly base rate of $48.08–$72.12 in the US, with potential bonuses or benefits, and a hybrid work arrangement that requires some in-office days. Zendesk emphasizes growth, diversity, and inclusion; applicants should submit a resume and cover letter, and the company notes AI may be used for screening and accommodations are available for applicants with disabilities.

Zendesk is hiring an execution-focused GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers and drive Prospect-to-Quote and Quote-to-Invoice initiatives, working with global Sales, Revenue Ops, and Architecture to turn strategic roadmaps into deliverables while maintaining sprint cadence and a high-velocity release schedule. Responsibilities include leading and mentoring a team of Salesforce Developers, CPQ Specialists, and QA Analysts, acting as Delivery Lead for daily stand-ups, sprint planning, backlog grooming, and retrospectives, and removing blockers by translating complex business logic into actionable technical stories. You will oversee hands-on system execution across Salesforce, Salesforce CPQ, Zuora, and Gong, ensure CPQ configurations are implemented per design, and manage integration workflows with Marketo and other top-of-funnel tools. Quality Assurance and Release Management responsibilities include owning CI/CD for the Salesforce ecosystem, coordinating deployments and sandboxes, enforcing development best practices and code reviews, acting as final QA gate before UAT, and maintaining alignment with global stakeholders via regular updates and overlapping working hours (current IST 2 PM–11 PM, may change). Required qualifications include 5+ years in Salesforce/GTM execution with 2+ years in a Delivery/Tech Lead role, strong Agile/Scrum experience, a solid technical Salesforce background, CPQ/Lead-to-Quote knowledge, and exceptional global collaboration; preferred qualifications include Salesforce certifications and experience with automated testing and release tools; candidates must be located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and a commitment to diversity.

Appfire is a remote-first, people-first company that lets employees choose how and where they work while supporting growth, learning, and work-life balance across a global team. They are hiring a Senior Product Manager to lead the Configuration Manager for Jira Cloud (CMJ Cloud) expansion, translating customer and market needs into a cloud migration and configuration management solution with a clear strategy and roadmap. Responsibilities include owning the CMJ Cloud roadmap for one of two Scrum teams, providing technical product vision, conducting market and customer research, defining requirements, and coordinating go-to-market and KPI tracking with engineering, marketing, and support. Qualifications include a technical degree or equivalent product management experience, 3+ years in technical product management, 2+ years of SaaS experience, 3+ years using product analytics tools, and knowledge of cloud and API concepts; Atlassian ecosystem experience is a plus. Benefits highlighted include equity, home office and wellness stipends, learning platforms, 26 days of PTO (plus Wellness Days), private healthcare and CSR days, and Appfire’s security certifications (ISO 27001, ISO 27017, SOC 2) alongside a large, award-winning global customer base.

Appfire champions a choose-your-work model in a remote-first culture, letting people work from home, in offices, or while exploring the world, and provides tools, guidance, and two decades of wisdom on effective remote collaboration to support work-life balance and personal growth. The Lead Software Engineer is a recognized expert who drives departmental operational excellence, shapes long-term roadmaps, solves cross-departmental problems, leads high-stakes projects, mentors others, and influences policies and external partnerships. Requirements include 7+ years delivering complex software, hands-on Java and Python, modern cloud architecture experience (AWS/GCP/Azure), strong SQL (NoSQL a plus), architectural design patterns, robust CI/CD, and English proficiency. Benefits include company equity, access to Appfire University, CSR volunteer days, remote work flexibility, 25 days paid vacation, health insurance, transportation and food vouchers, and a new LEED-certified GORA office. Appfire is a 850+ employee, 28-country remote-first company recognized for growth and culture, with CSR through Pledge 1%, security certifications (ISO 27001/27017 and SOC 2), a large partner ecosystem, notable customers, and a commitment to equal opportunity in employment.

Tempo serves 30,000+ customers including a third of Fortune 500, and develops integrated solutions for time management, resource planning, budgeting, roadmapping, and more, aiming to help teams deliver from vision to value. They created Loop, an Adaptive Strategic Portfolio Management system that connects external market signals, analyst intelligence, and CRM data to continuously update a competitive landscape within portfolio planning. The role is Product Manager for Loop's Competitive Intelligence module, a pod-based team responsible for end-to-end discovery to shipping, and for ingesting and surfacing market signals, win/loss data, analyst content, CPQ/pricing data, and executive dashboards. Requirements include 5–9 years in competitive intelligence, market analysis, or related fields; experience with CRM platforms (Salesforce, HubSpot) and CI tools; familiarity with CPQ and analyst ecosystems; ability to design for executive audiences; and strong cross-functional collaboration and written communication. Benefits feature remote-first work, unlimited vacation, health/dental/vision plans, training and travel perks, inclusive culture, and equal opportunity commitments.

Tempo serves over 30,000 customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver value. Tempo's Loop is an Adaptive Strategic Portfolio Management system that sits above execution, giving leaders a unified place to set direction, plan, and view portfolio activity with AI-backed insights. The role seeks a creative systems thinker with deep enterprise finance knowledge to define Loop's finance and budgeting capabilities and connect portfolio decisions to financial plans. Desired background includes 4–8 years in enterprise finance/FP&A, ERP implementation or financial systems consulting, familiarity with SAP/Oracle/Workday/Anaplan, and curiosity about AI in planning. Tempo offers a remote-first workplace, unlimited vacation, comprehensive benefits, growth opportunities, collaborative culture, and an inclusive equal-opportunity policy; applicants should apply in English.

Tempo serves over 30,000 customers, including roughly one-third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, having evolved from a 2007 time-tracking tool to a leading presence in the Atlassian ecosystem. Tempo's Loop is an Adaptive Strategic Portfolio Management platform that sits above execution to help organizations continuously orchestrate strategy, capacity, and delivery, surfacing AI-informed recommendations across a portfolio. The role targets someone with firsthand experience in workforce planning or capacity management to own Loop's resource management strategy, including demand-to-capacity matching, skills-based planning, and AI-enabled decision surfaces. Candidates should have 4–8 years in resource management or related roles, familiarity with workforce planning tools, curiosity about AI, the ability to handle complexity, clear communication, and a collaborative mindset. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, growth opportunities, and an inclusive, equal-opportunity workplace, with English-language resumes and a range of perks.

Tempo serves over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management to help teams deliver value. Since 2007 Tempo has grown to be the #1 time management add-on for Jira and now builds a broad Atlassian ecosystem with award-winning products. Its Loop platform is an Adaptive Strategic Portfolio Management system that sits above execution to help leadership set direction, plan capacity, and surface insights as AI reshapes how work gets done. The role is for an experienced resource management professional to own Loop’s resource management and capacity planning, including demand-to-capacity matching, skills-based planning, and AI-enabled decision support, working in small, cross-functional teams with engineers and designers. Requirements include 4–8 years in resource management or related roles, familiarity with workforce planning tools, curiosity about AI, strong communication, and collaborative mindset; plus a remote-first culture, unlimited vacation, comprehensive benefits, travel opportunities, and a commitment to equal opportunity.

Zendesk is seeking a positive, performance-driven Principal Partner Sales Executive (PSE) based in Japan to lead partner-led growth, recruit and onboard partners, and coordinate with Zendesk Direct Sales to meet regional revenue and profitability targets. The role involves building and managing a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners, with remedial actions as needed. You’ll align regional sales with partners, act as a liaison to support closing opportunities, collaborate with Marketing on joint GTM programs, track leads and forecasts in CRM, and ensure partners follow Zendesk’s sales methodology. Candidates should have a bachelor’s degree, 10+ years of B2B software/SaaS sales experience with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, and the ability to engage C-level stakeholders and coach others through sales cycles. Zendesk emphasizes a flexible, inclusive culture with hybrid work, notes AI screening for applications, and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role of Technical Architect is to understand, detail, and implement customer requirements within scope, actively collaborating with customer SMEs to design the best Zendesk integration and tailor the instance for the customer's success. Responsibilities include leading technically focused conversations with current and prospective customers, collaborating with Consultant, Support, and Account Management teams to position and validate implementation solutions, and translating highly technical concepts for executive audiences. The role also involves providing feedback to influence product development, designing proofs of concept, presenting technical solutions for customer use cases, suggesting validated workarounds for product gaps, and leading technical discussions across a broad range of technologies. Requirements include a Bachelor's Degree or equivalent and 1–2+ years of experience in consulting or programming with languages such as Ruby, Python, Java, C#, or JavaScript, strong analytical and solution-scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, and excellent English communication. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience and certifications, and Zendesk's commitment to hybrid work, diversity and inclusion, equal opportunity, AI screening disclosures, and accommodations for applicants.

Zendesk is recruiting a Territory Sales Account Executive (preferably with AI-sales experience) to grow B2B revenue, build new relationships, and expand existing partnerships by presenting Zendesk solutions. The role involves driving top-line revenue, cross-selling, managing key customer relationships, leveraging data and adoption history to improve new business and retention, and creating quarterly territory plans. It requires leading complex, multi-month, value-centric sales cycles with C-level executives, closing deals, negotiating, and maintaining a robust pipeline and accurate forecast. Ideal candidates have a BA/BS, 3+ years in cloud/software B2B/AI sales with a proven track record, expertise in complex renewals, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. The job is hybrid with some onsite work; Zendesk emphasizes diversity and inclusion, uses AI in screening per policy, and offers accommodations for applicants with disabilities.

The Technical Architect role at Zendesk is responsible for understanding, detailing, and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to design a successful instance. You will lead technically oriented conversations with current and prospective customers, work with Consulting, Support, and Account Management teams, and translate highly technical concepts for executive stakeholders. You will design, prototype, and present technical solutions for customer use cases, provide validated workarounds for product gaps, and lead technical discussions across a broad range of technologies. Requirements include a bachelor’s degree (or equivalent) with 1-2+ years in consulting or programming (Ruby, Python, Java, C#, or JavaScript), strong analytical and scoping skills, RESTful API experience, full-stack development (backend and frontend), SaaS experience, and excellent English communication (additional languages are a plus). The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid in-office schedule, Zendesk emphasizes equal opportunity and inclusion, and they may use AI screening with accommodations available for applicants with disabilities.

The Technical Architect will understand, detail, and implement all customer requirements for Zendesk integrations, collaborating with customer SMEs to craft their Zendesk instance for success. They will lead technically oriented customer conversations, work with Consultant/Support/Account Management to position and validate solutions, translate highly technical concepts for executive audiences, provide field feedback to influence product development, design and present technical solutions, propose validated workarounds, and lead discussions across a broad range of technologies. Requirements include a Bachelor’s or equivalent plus 1-2+ years delivering consulting or programming in languages like Ruby, Python, Java, C#, or JavaScript; strong analytical and scoping abilities; experience with RESTful APIs and backend/frontend development; SaaS experience; high energy and strong communication; and English proficiency (additional languages are a plus). Nice-to-have items include experience in global teams; familiarity with a backend language; hands-on Zendesk product experience, configurations, Apps Framework, and SSO; Zendesk Administrator Certification; and Zendesk App Developer 1 Certification. Compensation features a US base salary range of $96,000-$144,000 with potential bonus/benefits, a hybrid work arrangement with part in-office, and Zendesk’s commitment to equal opportunity and diversity, along with AI screening and accommodations for disabilities.

Zendesk is hiring a Principal Customer Success Manager - Strategic to lead advisory work around the AI-powered Resolution Platform, owning senior customer relationships and driving product adoption, ROI, and growth. The role’s objectives focus on proactive customer health management using Zendesk’s advanced AI solutions, accelerating value realization through adoption, and advising on solution fit, configuration, and integration to deepen relationships. Key impact areas include full lifecycle ownership from onboarding to renewal, designing outcome-driven success plans, championing AI capabilities, and identifying revenue opportunities through data-driven insights and strategic engagement. Candidates should have at least 10+ years in Enterprise/Strategic Customer Success or related GTM roles in enterprise technology/SaaS, a bachelor’s degree, experience driving adoption of SaaS/AI, strong stakeholder influence, and proficiency with CS tools and program management. The US OTE ranges from $185,000 to $277,000 (70/30 base/commission) with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening and accommodations available.

Zendesk is seeking an experienced US International Tax professional to support its growing global tax footprint, combining international tax work with US tax considerations for cross-border transactions. The role, while focused on international tax, will also leverage US tax expertise to support the quarterly and annual tax provision (ASC 740), cash repatriation, and other domestic matters, and will drive key international tax initiatives such as restructurings, IP and transfer pricing alignment, and M&A integration in coordination with Tax leadership, Accounting, Treasury, and external advisors. Responsibilities include analyzing cross-border transactions (restructures, dividends, intercompany funding, IP arrangements, acquisitions), modeling GILTI/FTC/E&P implications, contributing to the tax provision, supporting cash planning, and designing/defending IP and transfer pricing structures with local teams. Qualifications include a bachelor's degree in accounting or finance, CPA/JD/MST preferred, 8+ years of US international tax experience (Big 4 or large corporate), strong knowledge of GILTI/FTCs/E&P, ASC 740, transfer pricing and IP matters, and M&A exposure, with a demonstrated ability to collaborate across functions and a flair for tax technology and process automation. The position offers a US base salary range of $181,000-$271,000 with potential bonus and benefits, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and reasonable accommodations for applicants with disabilities.

The Global Strategic Engagement Director is a senior role within Atlassian’s Global Strategic Engagements team, aimed at accelerating revenue outcomes with top global customers in Global Sales, with a primary focus on complex opportunities in the EMEA market and strengthening executive relationships. The role serves as a trusted advisor, aligning Atlassian’s strategic capabilities and commercial models with customer needs, while ensuring operational excellence at scale and providing triage support for forecasted deals. Core responsibilities include deal guidance and leadership for high-potential accounts, executive engagement with C-level stakeholders, and collaboration with Sales and Finance to unlock multimillion-dollar opportunities and accelerate sales cycles. It also encompasses program management and delivery of essential processes, playbook development, and partnership with Customer Success and the partner ecosystem to ensure smooth handoffs and rapid realization of ROI across regions and industries. Atlassian supports flexible work locations, but the role requires residence in a country with a legal entity (France, the Netherlands, Poland, or the UK), and involves cross-functional collaboration with Sales, Product, Marketing, Customer Success, Finance, and Legal to deliver customer outcomes.

The Global Strategic Engagement Director is a senior role within Atlassian's Global Strategic Engagements team, created to accelerate revenue outcomes for large, complex deals and strengthen executive relationships, with a primary focus on the EMEA market. They serve as trusted advisors to Global Sales, collaborating with internal teams to align Atlassian’s strategic capabilities and commercial models with customer needs while ensuring operational excellence at scale, and they provide triage support for forecasted deals to move them forward. The role requires flexibility in work location (office, home, or hybrid) but mandates being located in a country where Atlassian has a legal entity (France, the Netherlands, Poland, or the UK). Core responsibilities include deal guidance and leadership for high-potential accounts, executive engagement to deepen C-level relationships, deal acceleration and revenue growth with Sales and Finance, program management to coordinate triage processes and ensure consistent deal closure, and playbook development plus smooth handoffs to Customer Success. It also emphasizes partner engagement and cross-functional collaboration with Sales, Product, Marketing, Customer Success, Finance, and Legal to drive repeatable frameworks and deliver accelerated customer outcomes across regions and industries.

Appfire emphasizes that great work comes from allowing people to choose how they work, offering a remote-first model with options to work from home, in offices, or while traveling, plus resources to stay productive. It supports work-life balance with flexible time off and a culture of delivering quality work without compromising personal life, hobbies, or well-being. The company also prioritizes growth on employees’ terms through online learning, leadership programs, internal mobility, and collaboration with a global team. The Sr. Customer Success Manager role focuses on a portfolio of about 70 enterprise accounts, driving ARR expansion, retention, migrations, and cross-sell/upsell, and requires 5+ years in enterprise SaaS CS or sales, strategic account mapping, and data-driven collaboration across functions. Appfire is a 850+ employee, 28-country remote-first company with a strong CSR program (Pledge 1%), a channel-driven go-to-market, major customers including Fortune 500 firms, and security certifications (ISO 27001, ISO 27017, SOC 2), along with recognition and an equal opportunity commitment.

Appfire promotes a flexible, remote-first culture where you choose how and where you work, balancing life, growth, and collaboration with access to extensive resources and a global learning mindset. The Sr. Customer Success Manager will own and strategically grow a portfolio of about 70 high-value enterprise accounts, driving ARR through expansion, retention, and migrations while acting as a trusted advisor and revenue driver. Key duties include enterprise account growth via account mapping, guiding migrations and cross-sell opportunities, engaging executives, driving retention, handling escalations, and aligning go-to-market efforts across cross-functional teams with data-driven insights. Requirements include 5+ years in enterprise SaaS customer success, account management, or sales with Fortune 500 experience, strong SaaS metrics knowledge, complex relationship management, project management, partner-led GTM familiarity, and Salesforce/data analytics proficiency; bonus: experience with the Atlassian ecosystem and multiple languages. Benefits cover an indefinite contract, equity, generous time off and wellness programs, training through Appfire University, private healthcare and life insurance, various allowances (home office, lunch), remote-first with optional Poland offices, plus CSR initiatives, Pledge 1%, security certifications, and recognition as an equal opportunity employer.

Appfire advocates a choose-your-work model—remote-first, flexible time off, and a focus on professional growth—backed by two decades of experience helping teams collaborate effectively. In the Sr. Customer Success Manager role, you will own about 70 high-value enterprise accounts and drive long-term ARR growth through expansion, retention, and migrations, acting as a trusted advisor and revenue driver. You’ll lead enterprise account growth, build relationships across executive levels, advocate for customers, guide migrations (e.g., Data Center to Cloud), and collaborate cross-functionally on GTM and product adoption. The role requires 5+ years in enterprise CS/AM or SaaS with experience in account mapping for Fortune 500s, strong SaaS metrics expertise, partner GTM familiarity, CRM proficiency, and the ability to forecast revenue; experience with the Atlassian ecosystem and language skills are a bonus. Benefits include equity, generous PTO and holidays, remote-first with an optional Bilbao office, learning and health benefits, stipends for home office and sport, volunteer days, and the company’s CSR initiatives, security certifications, and awards.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering a suite of time management and related solutions and is the #1 time management add-on for Jira in the Atlassian ecosystem since 2007. They seek a VP of Product to own and scale the Atlassian Marketplace business, a $200M+ ARR growth opportunity, focusing on cross-module adoption and establishing Tempo as the execution data system of record in Jira. Responsibilities include defining packaging and pricing, expanding within the install base, partnering with GTM to drive 1.2→2+ products per customer, and building an Execution Data moat (time, capacity, structure, financials, analytics) to inform product decisions and Loop readiness. The role requires navigating Atlassian platform strategy while balancing competing needs (Jira Plans, Atlassian Focus, Rovo, AI, Teamwork Graph), making tradeoffs on where to compete vs integrate, and maintaining TEA as a data layer while Loop handles intelligence. Tempo offers remote-first, unlimited vacation, strong benefits, growth opportunities, and an equal opportunity workplace, inviting applicants to join and help shape the future of enterprise productivity software.