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Appfire is a remote-first company that lets employees choose where and how they work, offering flexible time off, personal growth opportunities, and internal mobility. They’re hiring a 3-month contract Talent Acquisition Partner to drive end-to-end recruitment across technical and non-technical roles globally, fully remote and based in Bulgaria or Spain (Sofia or Bilbao offices exist but aren’t required). The role involves owning the full recruitment lifecycle from intake to closing for roles across Engineering, Product, Operations, GTM, and G&A, partnering with managers, using market data, building diverse pipelines, and leading projects like ATS launches, interviewer training, and branding efforts. Appfire describes itself as a 850+ employee, 28-country, private equity app builder focused on breaking silos, with a strong partner program and robust security certifications (ISO 27001/27017, SOC 2). The company emphasizes CSR, awards recognition, and equal employment opportunity, aiming to empower teams to plan and deliver their best work.

Appfire emphasizes a people-first, remote-first culture that lets you choose where you work, balance your life with flexible time off, and grow through online learning, leadership programs, and internal mobility. They are hiring a Talent Acquisition Partner to drive end-to-end hiring across technical and non-technical roles in a global, remote-first environment, with base options in Bulgaria or Spain and optional offices in Sofia and Bilbao. The role covers full recruitment lifecycle, hiring across multiple functions (especially Product & Engineering), building partnerships with managers, using market data for competitive hiring, and leading multi-channel sourcing and projects like an ATS launch, employer branding, and interviewer training. Ideal candidates have experience recruiting in high-growth tech across multiple geographies (US/Canada, Europe, India), can manage complex global searches from junior to VP level, are data-driven, autonomous, and interested in recruitment projects. About Appfire: a 20+ year, remote-first software company with 850+ employees across 28 countries, strong CSR through Pledge 1%, security certifications ISO 27001/27017 and SOC 2, a broad customer base including Fortune 500s, and a commitment to equal opportunity; Req ID: 804.

Tempo is a global software company with 30k+ customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management solutions, and it has become the leading time management add-on for Jira in the Atlassian ecosystem since 2007. The company seeks a Senior Product Manager, Growth to drive Atlassian Marketplace products by turning customer data into automated in-product growth motions, reporting to the Director of Product Growth. Responsibilities include identifying growth opportunities across acquisition, activation, retention, and monetization; owning monetization and cross-sell; shaping the growth roadmap; running experiments; collaborating cross-functionally; analyzing performance; and gathering user insights to optimize onboarding and retention. Requirements include 8+ years in growth, a data-driven mindset with experience in experimentation and analytics, proficiency in analytics tools and SQL, excellent communication, and AI fluency with tools like Gemini and ChatGPT, plus a bachelor’s degree; nice-to-have items include marketplace growth experience, zero-to-one launches, web ops strategy, and in-app messaging tool experience. Perks include remote-first work, unlimited vacation, comprehensive benefits, training reimbursement, travel to international offices, diverse teams, and an equal opportunity employer stance.

Tempo serves 30,000+ customers, including a third of the Fortune 500, and provides integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting, and more, establishing itself as the #1 time management add-on for Jira. The company is hiring a Senior Product Manager, Growth to drive Atlassian Marketplace products, turning customer data into automated in-product growth motions. Responsibilities include identifying growth opportunities across the user lifecycle (acquisition, activation, retention, monetization), driving monetization and cross-sell, owning the growth roadmap, running experiments, collaborating cross-functionally, and measuring impact with analytics and user insights. Qualifications include 8+ years in growth roles, a data-driven approach to experimentation, proficiency with analytics tools (Amplitude, Looker, LaunchDarkly, Google Analytics) and SQL, excellent communication, AI fluency with tools like Gemini, ChatGPT, Claude, and V0, and a Bachelor’s degree (advanced degree a plus); marketplace growth and in-app messaging tools are nice-to-haves. Tempo highlights impact, innovation, collaboration, and growth, offers a remote-first environment with generous benefits and perks, an inclusive equal-opportunity workplace, and invites applicants to submit resumes in English.

- Atlassian aims to help customers compete and win in the modern digital economy, building a multi-billion-dollar software business with over 250,000 paying customers and millions of users worldwide. - The Enterprise Solution Sales team champions customer success by driving adoption of select products and services among Atlassian’s largest customers and feeding feedback to product and engineering teams. - The Solutions Sales Executive for Atlassian’s Strategy Collection leads a defined territory, collaborates with Account Executives, Solution Engineering, channel partners, product, and marketing, and connects business strategy to technical execution across the organization. - Key responsibilities include developing a focused territory plan to drive revenue for Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery, leading enterprise strategy and portfolio management sales cycles, building executive relationships, orchestrating the extended team, partnering with partners, delivering proposals and business cases, and maintaining MEDDPICC-qualified pipeline and forecasting. - The role is West Coast-based with travel, Atlassian offers flexible work arrangements, and they hire individuals from any country where there is a legal entity, with ongoing feedback to inform roadmap and go-to-market strategy.

1) Atlassian aims to help customers compete in the modern digital economy, building a multi‑billion‑dollar software business with hundreds of partners and millions of users worldwide. 2) The culture is open and collaborative, focused on customer success, with the Enterprise Solution Sales team driving product adoption while feeding feedback to product and engineering. 3) The Solutions Sales Executive for Atlassian’s Strategy Collection leads a defined territory and collaborates with multiple teams to connect business strategy to technical execution by making team‑level data visible across the enterprise, including Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery. 4) Responsibilities include developing a focused territory plan, leading enterprise strategy and portfolio management sales cycles, building executive relationships, orchestrating an extended team, partnering with channel and services, delivering value‑based proposals, and maintaining MEDDPICC‑based sales discipline (pipeline, forecasting, RFP/RFI as needed). 5) The role is based on the West Coast with frequent travel, Atlassian offers flexible work locations, and the company can hire anywhere with a legal entity, using feedback to inform Strategy Collection roadmap and go‑to‑market strategy.

Atlassian's mission is to help customers compete and win in the digital economy, with a multi-billion-dollar software business and Strategy Collection that connects business strategy to technical execution across the enterprise. The Solutions Sales Executive for Strategy Collection will lead a named East Coast territory, collaborating with Account Executives, Solution Engineering, channel partners, product, and marketing to drive adoption of Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery. Responsibilities include developing a focused territory plan, leading enterprise strategy and portfolio management sales cycles, and building executive-level relationships to position Atlassian as a strategic partner for planning and execution at scale. They will orchestrate cross-functional teams to design and deliver value-based evaluations, pilots, and compelling business cases, while partnering with the ecosystem to shape joint go-to-market plays and co-sell motions, including RFP/RFI responses and MEDDPICC qualification. The role serves as a field subject-matter expert, representing the portfolio at customer briefings, executive workshops, and industry events, and will capture feedback to inform the Strategy Collection roadmap and go-to-market strategy, with flexible work arrangements and travel as needed.

Atlassian aims to help customers compete in the digital economy with a fast-growing software business serving 250,000 paying customers, hundreds of partners, and millions of users, and a culture that is open, collaborative, and customer-focused. Their Enterprise Solution Sales team drives adoption of select products and services for large customers and acts as champions for customers, feeding feedback to product and engineering to improve the customer experience. The Solutions Sales Executive for Atlassian’s Strategy Collection leads a territory of named accounts and collaborates across Sales, Solution Engineering, Partners, Product, and Marketing to connect business strategy to technical execution by making team-level data visible across the enterprise. The role is East Coast-based with travel to customer sites, and Atlassians can work anywhere (office, home, or hybrid), with hiring possible in any country where Atlassian has a legal entity. Key responsibilities include developing a focused territory plan, leading enterprise strategy and portfolio management sales cycles for Strategy Collection and Jira Product Discovery, building executive relationships, orchestrating cross-functional teams, partnering with ecosystem partners, delivering proposals and business cases, maintaining MEDDPICC discipline and forecasting, acting as a subject-matter expert, and collecting feedback to inform roadmap and go-to-market strategy.

Atlassian aims to help customers compete and win in the modern digital economy, building a multi-billion-dollar software business with 250,000+ paying customers and a culture focused on customer success. The Enterprise Solution Sales team builds and implements effective sales strategies, drives adoption of select products and services for the largest customers, and serves as champions for customers by providing feedback to product and engineering teams. The Solutions Sales Executive for Atlassian’s Strategy Collection leads a territory of named accounts and a geographic region, collaborating with Account Executives, Solution Engineering, Channel Partners, Product, and Marketing to connect business strategy to technical execution through Strategy Collection and Jira Product Discovery, making team-level data visible across the enterprise to align scope, roadmaps, and dependencies. The role must be based in the Central timezone to support frequent travel to customer sites, and Atlassians can work anywhere (office, home, or hybrid) with hiring available in any country where we have a legal entity. Responsibilities include developing and executing a focused territory plan to drive new and expansion revenue for Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery, leading enterprise strategy and planning sales cycles, building executive relationships, orchestrating cross-functional teams to deliver value-based evaluations and business cases, collaborating with partners on joint go-to-market efforts, delivering customer proposals and RFP responses, maintaining MEDDPICC qualification and forecasting, and capturing feedback to inform Strategy Collection roadmaps and go-to-market strategy.

Atlassian is a fast-growing software company on a mission to help customers win in the digital economy, with over 250,000 paying customers, hundreds of partners, and millions of users, and a culture that is open, collaborative, and customer-focused. The Enterprise Solution Sales team drives adoption of select products and services for large customers and acts as a champion for customers by feeding feedback to product and engineering teams. The Solutions Sales Executive for Atlassian’s Strategy Collection will lead a territory of named accounts and work closely with Strategy, Solution Engineering, channel partners, product, and marketing to connect business strategy to technical execution across the enterprise. Responsibilities include developing a focused territory plan for Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery, leading enterprise strategy and portfolio management sales cycles, building executive relationships, orchestrating cross-functional teams and partners, and delivering value-based proposals and RFP responses. The role requires MEDDPICC qualification, forecasting, and reporting, frequent travel to customer sites, and working in the Central timezone, with Atlassian offering flexible work locations and hiring in any country with a legal entity while also collecting feedback to inform roadmaps and go-to-market strategy.

Atlassian supports distributed work, allowing office, home, or hybrid arrangements, and hires globally where they have a legal entity, with virtual interviews and onboarding as part of being distributed-first. The role centers on Executive Engagement & Trusted Advisor, building trusted relationships with C-suite and senior executives to position Atlassian as a strategic partner in their digital and AI transformation journeys. It targets Outcome-Driven Success and Strategic Success Planning, accelerating product adoption, delivering measurable value, and using Customer Success Plans to drive adoption, retention, and expansion. The position also involves complex program leadership, AI and emerging tech enablement, risk mitigation, voice of the customer, and cross-functional collaboration to deliver a seamless customer experience. Qualifications include 10+ years in customer success or related fields with executive-level experience, AI/digital transformation experience, Jira/Confluence knowledge, and CS planning tool proficiency; preferred: 5+ years with Atlassian-powered solutions, ITSM certification, and MEDDPICC or similar deal-qualification experience.

Atlassian supports flexible, distributed work and hires globally, with interviews and onboarding conducted virtually as part of being distributed-first. The role focuses on Executive Engagement & Trusted Advisor duties, positioning Atlassian as a strategic partner in customers’ digital and AI transformations and delivering verifiable business outcomes. It also encompasses Strategic Success Planning, Complex Program Leadership, AI & Emerging Tech Enablement, risk mitigation, Voice of the Customer, and Cross-Functional Collaboration to drive adoption and value. Qualifications require 10+ years in Customer Success/enterprise transformation, executive-level experience with Fortune 500/global accounts, AI/digital transformation experience, and strong Jira/Confluence knowledge plus proficiency with CS planning tools. Preferred credentials include Atlassian-powered solutions experience, ITSM certification, and familiarity with MEDDPICC or similar deal qualification frameworks.

Atlassian supports flexible, distributed work with virtual interviews and onboarding, hiring in any country where it has a legal entity. The role centers on Executive Engagement & Trusted Advisor, building relationships with C-suite and senior executives to position Atlassian as a strategic partner in digital and AI transformation. It emphasizes Outcome-Driven Success—accelerating product adoption and delivering measurable business outcomes—through Customer Success Plans that drive adoption, retention, and expansion, along with Complex Program Leadership guiding multi-partner transformation initiatives. Additional responsibilities include AI & Emerging Tech Enablement, risk mitigation, acting as the Voice of the Customer, and Cross-Functional Collaboration to deliver a seamless customer experience. Qualifications require 10+ years in Customer Success or enterprise transformation with executive-level delivery, experience with AI/digital transformation, strong Jira/Confluence knowledge, and proficiency with CS planning frameworks and tools (e.g., Gainsight, Salesforce, Tableau), with preferred experience in Atlassian-powered solutions, ITSM certification, and MEDDPICC or similar deal qualification frameworks.

Zendesk is seeking a Senior Program Manager, Product Development - Unified Customer Analytics to lead cross-functional programs that build data foundations, measurement frameworks, and customer analytics experiences (Explore/HyperArc) to demonstrate ROI and drive adoption of AI and automation products. The role involves partnering with Product Management, Engineering, UX, and other stakeholders to define and execute roadmaps, manage multi-geo releases, and align dependencies and commitments through quarterly planning. You will coordinate data, platform, and product workstreams to deliver datasets and telemetry for reporting, and drive measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch) including instrumentation and ROI dashboards, while managing risks with executive updates. You’ll establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), deliver stakeholder artifacts (steering notes, prioritized plans, adoption playbooks, and handoffs to GTM/Customer Success), and mentor other program managers. The position is based in Poland with a base salary range of zł252,000 to zł378,000, may include bonus or incentives, and requires a hybrid work arrangement; Zendesk also emphasizes diversity and inclusion and notes that AI may be used to screen applications.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

The role is a Sales Operations Specialist on Zendesk’s Global Go-to-Market xDR Operations team, serving as the analytics and strategic partner to the APAC Sales Development Leadership and focusing on driving efficiency and impact of top-of-funnel activities in the region. Responsibilities include strategic analytics dashboards for SDR/BDR teams, performance tracking of top-of-funnel metrics (lead volumes, MQL/SQL conversion, campaigns), guiding AI and automation strategies within the GTM stack, ensuring data quality for leads/contacts/accounts, providing front-line support via Zendesk for xDRs and managers, and coordinating with Revenue Operations, Marketing, and Systems for aligned workflows. Basic qualifications: 2-3 years in Sales Operations or related analysis, experience in a SaaS/subscription environment, ability to translate data into actionable narratives, familiarity with GTM tools like Salesforce, Tableau, Looker, Snowflake and with sales intelligence tools like ZoomInfo or Lusha, and proficiency in Google Workspace. Preferred qualifications: working knowledge of SQL, familiarity with LeanData for lead routing, experience with sales engagement platforms like Groove or Outreach, and a demonstrated passion for AI, technology, or IT innovations. The role supports a hybrid work model, Zendesk emphasizes diversity, equity, and inclusion, and AI or automated decision systems may be used to screen applicants; Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk uses ML/AI to improve customer experience for 125,000+ brands by automating repetitive work and enabling agents to focus on more complex problems. The Senior Staff ML Engineer is a recognized leader who shapes Zendesk’s ML/AI roadmap, mentors scientists across teams, and drives adoption of foundational models at global scale. Daily duties include leading end-to-end design, development, and deployment of novel ML/LLM models, building multilingual real-time analytics and agent-assist systems, establishing robust experimentation and governance, and bridging research with scalable production. Key challenges involve enriching agent operations, automating interactions, scaling A/B testing and model evaluation, exploring retrieval-augmented generation and other architectures, and ensuring model health and continuous learning in production. Requirements include an MSc (PhD preferred), a strong NLP/LLM deployment track record, proven leadership, Python and PyTorch expertise, experience with large-scale experimentation, and a tech stack spanning AWS, Kubernetes, Docker, S3, RDS, Redis, ElasticSearch, Snowflake, Aurora, and Kafka; Zendesk supports hybrid work and is committed to diversity, inclusion, and accessibility.

Zendesk is hiring an AI Success Strategist to own end-to-end AI roadmaps for customers, translating product capabilities into clear business strategies, driving adoption from initial deployment through scale, and building executive partnerships to ensure AI initiatives start strong and scale predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes through renewals and growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, guiding structured discovery and success-planning engagements that yield measurable playbooks and milestones, shaping a long-term AI vision with executive stakeholders, and aligning internal and external teams. Requirements include 12+ years in customer success/experience with at least 3 years in AI, enterprise SaaS GTM experience, experience using adoption analytics to forecast churn and expansion, strong program management and cross-functional influence, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role is hybrid with part-time in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.

Appfire is a remote-first, people-first company that lets you choose where and how you work, supports flexible life balance, and offers routes for growth and internal mobility. The role, Associate Product Support Engineer, involves diagnosing and resolving issues for Appfire Apps and Atlassian products across cloud and data center environments, with L1–L3 responsibilities and ownership from start to finish. Requirements include strong communication, a bachelor’s degree in engineering/CS/IT, flexibility for shifts (10 AM–7 PM or 2 PM–11 PM IST) and weekend rotations, and 0–1 years’ experience plus exposure to Jira Service Management or CRM tools. Benefits include company equity, remote-work allowance up to INR 12,000 per year, unlimited sick leave, generous vacation, group medical insurance for family, creche support, and access to training resources. Appfire, with 850+ employees across 28 countries, emphasizes CSR through Pledge 1%, holds ISO 27001/27017 and SOC 2 certifications, maintains a strong partner network, and is an equal opportunity employer (Req ID: 786).

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated solutions for time management, resource and budget planning, roadmapping, and program management, and began in 2007 as a time-tracking tool; it has grown into the leading Jira time-management add-on and a trusted Atlassian ecosystem name, aiming to help the world work smarter with heart. The role is a visionary Brand Leader to define the Agentic Strategic Portfolio Management (SPM) category and move Tempo from a Jira-native utility to a platform-agnostic enterprise brand, with startup-level autonomy and the resources of an established leader. You will lead the evolution of identity, own the digital flagship website, and drive content engineering and AI-enabled workflows to scale quality, shaping the brand narrative for executives and leveraging partner and customer advocacy. Ideal candidates have 8–12 years in B2B tech marketing, proven experience managing websites and content teams, a track record with a major SaaS brand, comfort with site architecture and AI prompts, and a hands-on leadership style that can set a 3-year vision and critique UI. Tempo offers remote-first work, unlimited vacation in many locations, comprehensive benefits, professional development opportunities, and travel to international offices, plus an inclusive culture; apply with an English resume, as Tempo is an equal opportunity employer.

Zendesk is hiring a Senior Software Engineer (P9) for its Pune R&D center to design and build scalable, AI-enabled customer experiences, owning end-to-end components, mentoring peers, and collaborating with Product and Design. The role involves building robust microservices and APIs (Java 11+ with Vert.x), integrating frontend features (TypeScript/React), and ensuring secure API connectivity (REST/GraphQL) between frontend and backend, while shaping architecture for speed, scalability, and maintainability. You will focus on reliability and operability by defining SLOs/SLIs, leading post-incident reviews, reducing toil, writing clear tests and documentation, maintaining CI/CD pipelines, and promoting modern engineering practices like observability and infrastructure-as-code, plus leading code reviews and mentoring. Basic and preferred qualifications include 4+ years of production software experience, 2+ years full-stack, 1+ year owning production systems, strong CS fundamentals, frontend in JS/TS/React, backend in Java (preferred) or alternatives, experience with cloud platforms (AWS/GCP/Azure), containers/Kubernetes, APIs, observability, and databases, and a collaborative, growth-minded mindset. Location and work model: Pune, India with a hybrid model; Zendesk can hire only candidates physically located and planning to work from Karnataka or Maharashtra; the role requires partial onsite presence at the local office with schedule determined by the hiring manager, and Zendesk emphasizes diversity, inclusion, and accessibility with AI-enabled screening as part of the process.

Zendesk is hiring a Golang Tech Lead (Staff Software Engineer) for the Workforce Management team to build AI-powered backend systems for forecasting, scheduling, and agent performance tracking. You will own the design, implementation, testing, review, and maintenance of high-quality Go services used by millions, lead the full SDLC for multi-developer initiatives, and influence cross-squad architecture and system boundaries. You will translate product and customer needs into scalable solutions with PMs, SREs, and customer-facing teams, proactively manage technical debt, and drive performance, reliability, and observability, including incident RCA. Required qualifications include 8+ years of software engineering with 5+ years backend experience, advanced Go proficiency, Docker, relational databases, AWS, Terraform, distributed systems concepts, event-driven architectures and Kafka, strong API design, testing, and mentoring in Agile environments. The role offers a Poland-based salary range of zł304,000 to zł456,000, a hybrid work model with partial in-office Kraków days, and a broad benefits package plus a commitment to diversity, inclusion, and reasonable accommodations, with AI screening during hiring.

Zendesk is hiring a Senior Software Engineer for the Workforce Management product team to design and build scalable Go backend services that power forecasting, scheduling, and agent performance tracking with a data-driven automation focus. You will own features end-to-end across the SDLC, collaborate with product managers, SREs, QA and engineers, write well-tested code, mentor junior engineers, reduce technical debt, and monitor production, incident response and observability. Requirements include 5+ years of professional software engineering with at least 3+ years building backend microservices, strong Go and testing practices, experience with relational databases, AWS and CI/CD, distributed systems concepts, event-driven architectures and Kafka, and excellent communication. Preferred qualifications include PHP/Laravel experience, familiarity with ClickHouse, observability tools like Datadog and Sentry, and exposure to CI/CD tooling and orchestration (GitHub Actions, Jenkins, Spinnaker, Kubernetes); the tech stack spans Go, PHP/Laravel; frontend JS/TS/React; PostgreSQL, MySQL, ClickHouse, Kafka, Redis; AWS, Terraform, Docker, Kubernetes, Spinnaker; Datadog, Sentry. The role offers a hybrid work setup (team-level and Kraków office 2 days/week), a Poland salary range of PLN 257,000–PLN 385,000 with potential bonuses, and extensive benefits for wellbeing, professional development, and inclusion, with Zendesk as an equal-opportunity employer committed to diversity and accommodations on request.

Zendesk is hiring a Golang Software Engineer II for its Workforce Management product team to design and build scalable Go backend services that power forecasting, scheduling, and agent performance features used by thousands of customers and millions of end users. In this role you will design, implement, test, and maintain backend services, deliver end-to-end features, collaborate with product managers, SREs, QA, and other engineers, write tests and perform code reviews, diagnose production issues, improve observability, and help tackle technical debt while contributing to CI/CD and monitoring practices. Requirements include 2+ years of professional software engineering experience with at least 1+ year building backend Go in production, a solid understanding of REST API design and microservice patterns, experience with relational databases (PostgreSQL or MySQL), familiarity with Docker and AWS, basic distributed systems concepts, and strong debugging and communication skills. Preferred qualifications include PHP/Laravel or polyglot service experience, exposure to event-driven systems and messaging (Kafka or similar), familiarity with observability and error-tracking tools (Datadog, Sentry) and SLO/SLI concepts, plus CI/CD tooling and Kubernetes; the tech stack spans Go, PHP/Laravel, JavaScript/React, PostgreSQL/MySQL, Kafka, Redis, AWS, Terraform, Docker, Kubernetes, and Spinnaker. The Poland annualized base salary range is zł179,000–zł269,000, with potential bonuses or incentives, a hybrid onsite/remote arrangement with part-time Kraków office attendance, extensive benefits including health and wellbeing, professional development funds, parental and fertility support, and Zendesk’s commitment to diversity and equal opportunity, noting that AI-based screening may be used in the application process and accommodations are available.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is hiring a PHP Tech Lead (Staff Software Engineer) for the Workforce Management product team to design, build, and operate reliable, scalable PHP services that power customer-facing features and internal platforms while setting technical direction and promoting operational excellence. Responsibilities include leading architecture and delivery of PHP backend services (Laravel or similar), owning cross-team SDLC from discovery to production support, enforcing engineering standards, building high-throughput APIs, mentoring engineers, collaborating with Product/SRE/Data/Customer Success, reducing technical debt, and assisting with recruiting. Required qualifications include 8+ years of software engineering with 5+ years in production PHP backend systems, strong experience with Laravel and PHP testing, API design, relational databases (MySQL/PostgreSQL), AWS/Docker/CI/CD, distributed systems and event-driven architectures, plus excellent communication and mentoring skills. Preferred qualifications include Swoole/Laravel Octane, ClickHouse, observability tools (Datadog, Sentry), building shared libraries or platform components, and familiarity with Kubernetes, Terraform, and advanced CI/CD tooling. The role offers a Poland annualized base salary range of zł304,000 to zł456,000 plus potential bonuses and incentives, a hybrid work arrangement with a Kraków office, broad benefits including health and well-being programs, professional development funds, LTIP, and other perks, with Zendesk noting AI may screen applicants and a commitment to diversity and inclusion.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

Zendesk is hiring a Senior Software Engineer with PHP experience for the Workforce Management product team to build its AI-powered forecasting, scheduling, and agent performance tracking solution. You’ll design and maintain PHP backend services (Laravel or similar), own end-to-end feature delivery, influence system architecture and API design, work with Product/SRE/QA and other stakeholders, improve observability, reduce technical debt, and mentor teammates. Requirements include 5+ years in software engineering with 3+ years building and operating PHP backends, strong Laravel and PHPUnit/Codeception, REST APIs, relational databases, containers and CI/CD, AWS, and solid distributed-systems fundamentals. Preferred qualifications include Swoole/Laravel Octane, Kafka or similar messaging, ClickHouse, observability tools like Datadog/Sentry, Kubernetes/Terraform/advanced CI/CD, and building shared library components; the tech stack spans Go/PHP/Laravel on the backend, JavaScript/TypeScript/React on the frontend, and PostgreSQL/MySQL/ClickHouse/Kafka/Redis with AWS, Docker, Kubernetes, and Spinnaker. The Poland base salary range is zł257,000–zł385,000 per year, with hybrid in-office Kraków scheduling, flexible hours and extensive benefits (insurance, wellness, development funds, parental and fertility support, LTIP, etc.), plus Zendesk’s commitment to diversity, equal opportunity, and accommodations on request.