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Appfire promotes a flexible, remote-first culture where employees choose where and how they work, balance life with flexible time off, and access growth resources such as online learning, leadership programs, and internal mobility. The Director of Product Management role is to maximize business and customer impact of one or more applications, combining strategic leadership, systems thinking, and hands-on problem-solving, and will lead and mentor product managers across a cross-functional team. Everyday duties include developing product strategies and roadmaps, portfolio alignment with business goals, cross-functional collaboration, and data-driven decision making with a focus on sustainable growth and efficiency. The position requires proven product management leadership, systems-thinking experience, strategic vision, strong technical acumen, and excellent communication; nice-to-have experience with multi-product ecosystems and lifecycle management. Appfire is a global, 850+ remote-first company with ISO and SOC certifications, a CSR program, equity for all employees, a broad customer base including 55% of the Fortune 500, and a commitment to equal opportunity employment.

Appfire is a remote-first company that lets employees choose where and how they work, supports flexible time off, and offers growth through online learning, leadership programs, and internal mobility. They’re seeking a Director of Product Management to lead product strategy, manage a portfolio, mentor product managers, collaborate across engineering, operations, and support, and stay hands-on when needed, with reasonable schedule flexibility across time zones. The role requires proven leadership in product management, systems thinking, a strategic vision, technical acumen, data-driven decision making, and strong communication, with experience guiding teams and potentially managing multiple products. Appfire highlights its 850+ employees across 28 countries, CSR and Pledge 1%, ISO and SOC 2 certifications, and a robust partner ecosystem plus notable clients and awards. The posting emphasizes equal opportunity employment and the mission to build durable, scalable software that helps teams plan and deliver their best work.

In Köln wird zum nächstmöglichen Zeitpunkt ein Werkstudent (m/w/d) im Bereich Consulting gesucht. Von Tag eins bist du ein vollwertiges Mitglied des Consulting-Teams und arbeitest aktiv in Kundenprojekten mit, um fachliche und persönliche Fähigkeiten zu entwickeln. Du studierst Wirtschafts- oder Medieninformatik, BWL oder einen vergleichbaren technischen Studiengang und suchst eine praktische Ergänzung zum Studium. Deine Aufgaben umfassen die Analyse von Kundenanforderungen, das Konzipieren von Lösungsszenarien, das Bewerten von Lösungsalternativen sowie Konfigurationsleistungen im Rahmen digitaler Transformationsprojekte. Zusätzlich unterstützt du bei der Lösungsimplementierung und der Erstellung von Projektplänen, Aufwandsschätzungen, Budgetplanungen und wirkst an der Konzeption sowie Kalkulation neuer Beratungsleistungen, Angebote und Pakete mit.

Zendesk is seeking an experienced Network Engineer to design, implement, and maintain a global network including wired/wireless LAN/WAN, AV systems, and office expansion projects, ensuring connectivity, security, and scalable solutions for a global workforce. The role covers network design/implementation, maintenance and troubleshooting, security/compliance, AV support for hybrid meetings, office expansion planning, monitoring with tools like Logic Monitor and Aruba Dashboard, thorough documentation, cross-functional collaboration, and vendor management for networking and AV hardware. Requirements include a bachelor’s degree (or equivalent), 5+ years in network engineering or infrastructure operations in global or multi-site contexts, strong core networking knowledge (TCP/IP, VLANs, BGP/OSPF, VPNs, DNS/DHCP), and hands-on experience with Cisco/Aruba/Palo Alto or similar hardware, plus familiarity with SD-WAN, cloud networking, and security/SaaS platforms (Netskope a plus); AV/conferencing tech experience and optional scripting/automation are a plus. The position is limited to candidates located in Karnataka or Maharashtra, India, and follows a hybrid model requiring some weekly in-office presence with exact schedules to be determined by the hiring manager. Zendesk emphasizes a diverse, inclusive culture, data-driven decision making, continuous learning, and equal opportunity employment, with potential AI screening and accommodations available for applicants with disabilities.

Zendesk is hiring a Commercial Account Executive (Expansion/Farmer) to grow its commercial customer base by leveraging AI-driven insights to accelerate SaaS growth. The role focuses on driving top-line revenue, prospecting with AI analytics, retaining and expanding accounts through cross-sell/upsell opportunities, and guiding complex, outcome-oriented sales cycles. You’ll build and manage a robust pipeline, articulate the value of Zendesk AI solutions, present data-backed ROI, and collaborate with Solutions Engineers and AI specialists to co-create innovative solutions. Requirements include a BA/BS, 3+ years in B2B SaaS sales or solution engineering with success closing executive-level deals, strong communication and digital tools proficiency, and willingness to travel. The position offers US OTE of $191k-$287k (50/50 base/commission), a hybrid work arrangement with some in-office time, and Zendesk’s commitment to diversity, inclusion, and equal opportunity, with AI screening as part of the hiring process.

The AI Success Specialist at Zendesk is a hands-on customer advisory role designed to accelerate customers’ realization of business value and ROI from Zendesk’s AI agents, engaging stakeholders from CXOs to product teams. Its overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, guide best practices and solution design, drive AI adoption across the CX journey, and use analytics to predict risks and identify opportunities for growth and expansion. Qualifications include a minimum of 5+ years in customer success/experience, fluency in French and English, experience in enterprise SaaS go-to-market or related roles, a bachelor’s degree, experience deploying or driving adoption of AI/SaaS solutions, and strong cross-functional relationship and communication skills. The role is hybrid (onsite part of the week with remote flexibility; schedule determined by the hiring manager), and Zendesk emphasizes diversity, equity, and inclusion with equal opportunity employment, while noting AI-based screening of applications and accommodations for applicants with disabilities.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

The role is a senior offensive security position at Zendesk that focuses on penetration testing across product and infrastructure, SaaS-based red team exercises, and AI-agent security, with cross-functional collaboration to validate threats and refine protections and incident response. You’ll work in a fast-paced, global, team-oriented environment and continuously evolve your skills toward AI evaluation and knowledge of emerging tactics, techniques, and procedures related to AI agent vulnerabilities. You will provide actionable insights to the Product Development team regarding vulnerabilities and contribute to improving protections. Basic qualifications include at least 7 years in offensive security, strong knowledge of modern web application architecture and vulnerabilities, expertise in LLM security threats and their impact, and proficiency with offensive-security tools such as Burp Suite, Nmap, Kali, and scripting. Preferred qualifications include AWS security experience, experience building or testing AI systems at scale, familiarity with AI security tools, MacOS/Apple infrastructure security, 10+ years in the field, professional certifications (e.g., OSCP, CEH, CPT, etc.), and demonstrated industry contributions, with a US base salary range of $179,000–$269,000 plus potential bonuses and Zendesk’s hybrid, inclusive culture and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Data Engineer for its Product Analytics team to design scalable data solutions that drive product adoption and customer retention. Key duties include collaborating to define requirements, building and maintaining ELT pipelines, transforming raw data for analytics, building SQL models with dbt and ETL tools, optimizing data delivery, and contributing to the team’s technical vision while standardizing product data modeling across the company. Required qualifications include a quantitative background, experience with data pipelines in big data environments, strong SQL, hands-on experience with dbt, Airflow, and Snowflake, familiarity with cloud data warehouses (BigQuery, Redshift, Snowflake), and skills in performance tuning and cost optimization, plus experience with Tableau or Looker and strong communication; B2B tech experience is a plus. The role is located in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, promoting a fulfilling and inclusive global workplace.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews as part of a distributed-first approach. It provides agile, DevOps, IT service management, and work management software—Jira Software, Confluence, and Jira Service Management—that help teams collaborate and deliver results, used by Fortune 500 companies and over 300,000 organizations worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-sell and user expansion, nurturing relationships, and achieving revenue targets, while acting as a strong customer advocate and feeding feedback to product and engineering. Work is conducted in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to guide deployments at scale, aligned with Atlassian values and the evolving sales model. Leadership emphasizes Growth and Transformational Leadership, building and executing multi-product sales strategies to drive multi-million-dollar revenue growth, business excellence, executive presence, and an empowering, optimistic team environment.

- Atlassian supports flexible work locations and global hiring, with virtual interviews and onboarding as part of its distributed-first approach. - Its products—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and are trusted by the Fortune 500 and over 300,000 companies including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. - The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, drives cross-sell and user expansion, nurtures relationships, and aims to meet revenue targets, while advocating for customers and feeding feedback to product/engineering. - All work is performed in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, with a TEAM commitment to deploying and scaling Atlassian for customers. - The Growth and Transformational Leadership section describes a confident second-line leader with a track record of multi-million-dollar growth, skilled at building and executing multi-product sales strategies, driving business excellence, and inspiring teams to deliver better outcomes for customers and Atlassian.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across Zendesk Platform, including MCP Server, A2A flows, APIs, and agentic tools, embedding advanced protocols (FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI), Zero Trust, and ML/AI-powered detection to deliver enterprise-grade security and observability. You’ll partner closely with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to translate strategy into shipped features and measurable outcomes. The role entails owning the product strategy and roadmap for Platform Security, drafting technical PRDs for security primitives, leading ML-driven detection and threat telemetry integrations, defining the security boundary for AI Agents, launching enterprise-grade controls, driving stakeholder alignment, and defining KPIs to iterate toward enterprise requirements. Basic and preferred qualifications include 8+ years of product management (4+ in platform/security), deep knowledge of modern security protocols and Zero Trust architectures, experience shipping enterprise security capabilities, and strong cross-functional communication, with a bachelor’s degree (advanced degree preferred) and related experience; preferred candidates have hands-on experience with FAPI 2.0, mTLS, OAuth scopes, PKI, threat modeling, and compliance frameworks. The US base salary range is $250,000 to $374,000 with potential bonuses and benefits; Zendesk highlights a hybrid, inclusive culture and is an equal opportunity employer that supports diversity, inclusion, and accommodations for applicants with disabilities.

At Zendesk, the AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps on the AI-powered Resolution Platform, owning strategic AI initiatives and building executive partnerships to start programs strong and scale. The role translates product capabilities into business strategy, defines a long-term AI vision, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth through AI adoption. Responsibilities include serving as the design authority for AI deployments, coordinating cross-functional resources, maintaining outcome-driven roadmaps and adoption channels, and using data-driven insights to optimize impact, supported by strong project management, product/technical fluency, business acumen, analytics, and 5+ years in customer success with 1+ year AI experience. The role is hybrid, requiring in-office presence part of the week, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants as needed.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes by owning the strategic AI roadmap and forging executive partnerships from day one. The overarching objective is to accelerate time-to-value by driving adoption, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and translate AI adoption into predictable revenue and retention improvements. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, maintaining outcome-driven cadences, and measuring impact with data-driven insights. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1 year of AI experience, German fluency, enterprise SaaS go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong program management and stakeholder management skills, with AI domain knowledge considered a plus. The role is hybrid with partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion and equal opportunity, including accommodations for applicants with disabilities, with AI screening potentially used in the hiring process.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize the conversion funnel and free trials, and collaborates with Payments and License Management to monetize products, while Miro pursues new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering selling products for tens of millions of users, including metered usage monetization and new product launches. You’ll create backend services, prototypes, support experimentation, work cross-functionally to bring new products to market, contribute to architecture for scalability and performance, and leverage AI coding tools. Requirements include 5+ years of backend experience, strong production Java or Kotlin, experience designing scalable services, and proficiency with CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-led mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture and adherence to Miro’s Recruitment Privacy Policy for applicants.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel, and collaborates with Payments and License Management to monetize products, while helping bring AI-first capabilities to market. As a Backend Engineer in Monetization, you’ll design, build, and scale the core systems that power selling products for tens of millions of users, including microservices and metered usage models (e.g., credits). You’ll design and maintain backend services for pricing and packaging, create PoCs, support experimentation, work on cross-functional projects to launch new products atop the Monetization platform, contribute to architecture for scalability and performance, and uphold high code quality with testing and automation, leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency in CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-focused mindset. Benefits include equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and belonging and a mission to empower teams to create; recruitment privacy policy applies.

Miro’s Monetization teams design and run the pricing and packaging platform, enabling product teams to package, sell, and trial products while running experiments to optimize the conversion funnel and collaborating with Payments and License Management on Billing and Licensing. As a Backend Engineer in Monetization, you’ll build and scale the core systems powering selling across tens of millions of users, work on metered usage monetization (for example with credits), and help bring new products to market while optimizing trials and conversions. Responsibilities include designing, developing, and maintaining backend services, creating proofs of concept, supporting experimentation, shaping architecture for scalability and performance, and leveraging AI coding tools to improve team effectiveness. Requirements include 5+ years of backend engineering experience, strong production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, test automation, with a collaborative, product-led mindset. Perks include equity, a wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture aligned with Miro’s mission and privacy policies.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize conversion and free-trial flows, and collaborates with Payments and License Management to monetize products while exploring AI-first capabilities. As a Backend Engineer, you’ll power selling capabilities for tens of millions of users by designing and scaling core backend services, including metered usage monetization, and help bring new products to market. Your responsibilities include designing and maintaining backend services, building prototypes, enabling experimentation, working in cross-functional teams, shaping architecture for scalability and maintainability, driving technical strategy, maintaining code quality, and leveraging AI coding tools. You’ll need 5+ years of backend experience, strong production experience with Java or Kotlin, and proficiency in scalable service design, CI/CD, observability, test automation, plus a collaborative, product-led mindset. Miro offers equity and other benefits, a global and inclusive culture, and a large-scale environment with over 100 million users and 1,600 employees, with location-specific benefits and a Recruitment Privacy Policy.

Miro's Monetization teams build and run the pricing and packaging platform to help product teams package and sell products, run experiments to optimize conversion and trials, and collaborate with Payments and License Management on Billing and Licensing, while delivering AI-first capabilities to the market. As a Backend Engineer in Monetization, you will design, develop, and scale the core backend powering selling products for tens of millions of users, including metered usage and credits, and work on bringing new products to market. Your responsibilities include building backend services, creating proofs of concept, supporting experimentation, contributing to system architecture for scalability and maintainability, driving technical strategy, and maintaining high code quality with testing and automation, while leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency with CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging and collaboration as a 100M+ user, 250,000+ company platform with 1,600+ employees across 13 hubs and a diverse, inclusive culture.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimise the conversion funnel, and collaborates with Payments and License Management to monetise customers while pursuing new AI-first capabilities. The Backend Engineer role is to design, build, and scale the core systems that power selling products across Miro, supporting tens of millions of users and metered usage models. You’ll design and maintain backend services, create proofs of concept, support experimentation, collaborate cross-functionally to bring new products to market, drive optimization experiments, shape architecture and infrastructure for scalability, and maintain code quality through testing and automation while leveraging AI coding tools. Requirements include 5+ years of backend experience, production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, and test automation, plus a strong ownership mindset and experience in a product-led company. Miro offers global benefits including equity, wellbeing, equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture and belonging for a large distributed workforce.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel and trials, collaborates with Payments and License Management, and is bringing AI-first capabilities to market. As a Backend Engineer on the Monetization team, you’ll design, build, and scale the core systems that power selling products for tens of millions of users and work on metered usage monetization and bringing new products to market. You’ll design and maintain backend services, create prototypes, weigh trade-offs for experimentation, contribute to architecture focused on scalability and performance, drive technical strategy, and maintain high code quality with testing and automation, including leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, ability to design scalable services, proficiency in CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers equity and benefits like wellbeing support, a WFH equipment allowance, and an L&D stipend, promotes a diverse, inclusive culture, and is a global company servicing over 100M users and 250,000 companies.

The Monetization team at Miro builds and runs the pricing and packaging platform, enabling product teams to package and sell products, run experiments to optimise conversion, and collaborate with Payments and License Management on Billing and Licensing while pursuing new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering product selling for tens of millions of users, including microservices for metered usage and bringing new products to market. You will design backend services, create proofs of concept, support experimentation with trade-offs, work in cross-functional teams, drive monetization initiatives, and contribute to architecture focused on scalability, performance, and maintainability, while maintaining high code quality and leveraging AI coding tools. Requirements include 5+ years of backend experience, strong Java or Kotlin in production, experience designing scalable services, proficiency with CI/CD, observability, and test automation, a collaborative ownership mindset, and experience in a product-led company. Miro offers benefits such as equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, along with a diverse, inclusive global culture and opportunities to impact monetization strategy across the platform.

The Monetization team builds and runs Miro's pricing and packaging platform to help product teams package, sell, and experiment with their products. They collaborate with Payments and License Management on Billing and Licensing to identify the best monetization models and to bring AI-first capabilities to market. As a Backend Engineer, you’ll design, develop, and maintain backend services that power pricing, packaging, and monetization, build microservices for metered usage (e.g., credits), and run experiments to optimize conversion and trials. You’ll contribute to system architecture and infrastructure with a focus on scalability, performance, and maintainability, maintain high code quality through testing and automation, and leverage AI coding tools while working cross-functionally to bring new products to market. Requirements include 5+ years of backend experience, production Java or Kotlin expertise, designing scalable services, proficiency in CI/CD, observability, and test automation, and a collaborative, product-led mindset; Miro offers benefits like equity, wellbeing support, equipment allowances, and a learning stipend within a globally diverse and inclusive culture.

Miro's Monetization team builds and runs the pricing and packaging platform to help product teams package and sell products, run experiments to optimise conversions, and collaborate with Payments and License Management while pursuing AI-first capabilities. The Backend Engineer role focuses on designing, building, and scaling the core systems that power selling across Miro, supporting tens of millions of users and working on microservices and metered usage monetization (credits) as well as new products. Responsibilities include designing and maintaining backend services for pricing and monetization, creating prototypes, enabling experimentation, driving cross-functional projects to bring new products to market, and optimising conversion and trials. You’ll contribute to system architecture and infrastructure decisions for scalability, performance, and maintainability; shape the technical strategy for pricing and packaging; ensure high code quality through testing and reviews; and leverage AI coding tools to improve collaboration. Requirements include 5+ years of backend experience with Java or Kotlin, designing scalable services, proficiency with CI/CD and observability and test automation, a strong ownership mindset and collaboration in a product-led company; benefits include equity and development stipends, with a commitment to diversity and inclusion.

Zendesk is hiring a Sales Development role in the EMEA region to drive new business, develop talent, and support growth across Europe, the Middle East, and Africa. You will manage a high volume of inbound leads in the CRM, qualify top-value opportunities for Account Executives, and use strong communication to upsell and cross-sell before handing leads to AEs. The position emphasizes achieving targets, delivering an outstanding customer experience, and contributing to a collaborative, multicultural team culture. Ideal candidates are fluent in Spanish and proficient in English, have a passion for consultative sales, with relevant SaaS or business experience or a degree, a self-starter attitude, and the ability to work in a hybrid Lisbon-based setup. Zendesk highlights its mission as the intelligent heart of customer experience, commits to diversity and inclusion, notes that AI-based screening may be used, and provides equal employment opportunities with accommodations as needed.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is seeking a Senior Machine Learning Scientist to work on the AI Agent product (Gen3), a goal-oriented, real-time reasoning conversational AI that blends advanced ML research with practical customer outcomes. The role owns end-to-end research projects—from understanding business requirements to design, experimentation, implementation, and reporting—designing and testing novel AI solutions and collaborating with ML engineers to deploy them. Requirements include a degree in CS/ML/stats/engineering/math, a proven ML/NLP research track record (industry preferred), the ability to translate research into proof-of-concept models, a practical problem-solving approach, and strong communication, with conversational AI experience being a plus. Success is measured by alignment with the product roadmap, effective cross-functional collaboration, and the ability to identify and champion new opportunities within the product area. Zendesk is a global equal-opportunity employer with a hybrid work model and a commitment to diversity and inclusion, including candidate privacy protections and accommodations, and they may use AI screening as part of recruitment.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, lead triage and swarming, and serve as Incident Commander during major outages across Salesforce, NetSuite, CPQ, EISS, and other critical SaaS apps. This is a hands-on leadership role that combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage/restoration, drive dynamic swarming with domain teams and vendors, coordinate communication to stakeholders, and facilitate blameless post-incident reviews with actionable follow-ups. Requirements include 5+ years in Incident Management/SRE/NOC/IT Ops, strong ITIL Incident Management knowledge, experience leading Sev 0–2 incidents, and familiarity with tools like Incident.I/O, PagerDuty, and Datadog, plus understanding of SaaS integrations (Salesforce, NetSuite, CPQ); nice-to-have items include ITIL 4, automation skills, and familiarity with SRE concepts. The role offers a hybrid Poland arrangement with a base salary range of zł171,000– zł257,000 plus potential bonuses and benefits, and Zendesk emphasizes equal opportunity, diversity, and a candidate privacy program.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Atlassian offers flexible work arrangements (office, home, or hybrid) and can hire people in any country where it has a legal entity. They are seeking a Head of Global Field Marketing to join the Marketing Leadership team. The Head will develop and execute a comprehensive global field marketing strategy to drive revenue growth across Atlassian’s product portfolio, overseeing regional strategies blending ABM, field events, partner marketing, and executive engagement. The role collaborates closely with sales and cross-functional partners to create programs that drive revenue across Commercial and Enterprise segments, with analytics measuring revenue growth and pipeline impact. It also requires leading a high-performing regional team, developing talent, partnering with Marketing Operations to manage pipeline processes and technology, collecting data to measure ROI across regional channels, and understanding the global field marketing landscape.

Atlassian offers flexible work options, letting employees choose to work in an office, from home, or in a hybrid arrangement to support family and personal goals. The company can hire people in any country where it has a legal entity. Atlassian is seeking a Head of Global Field Marketing to join the Marketing Leadership team and drive revenue growth across its portfolio of products. The role will oversee regional field marketing strategies that blend account-based marketing, field events, partner marketing, and executive engagement, and will collaborate with sales to create account-level plans for top strategic accounts while leading a regional team. Responsibilities include partnering with marketing operations to optimize pipeline, collecting data to measure ROI and pipeline impact, and understanding the global field marketing landscape.

Atlassian offers flexible work options—office, remote, or hybrid—with hiring in any country where we have a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a skilled Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com) for enterprise customers. The role serves as the technical authority post-sale, responsible for onboarding, complex integrations, and system architecture to ensure customers realize maximum value. Responsibilities include leading technical deep-dive sessions, mapping the DX platform into customers' workflows, and designing custom solutions and integrations to meet unique business requirements. It also entails providing trusted advisory on best practices, gathering feedback to inform the product roadmap, and collaborating with Product and Engineering to address friction points.

Atlassian offers flexible work locations and hires in any country where it has a legal entity. The DX Solutions Engineering Team is seeking a Solutions Architect to drive adoption and long-term growth of the DX product and to serve as the technical authority for enterprise customers after the sale. Responsibilities include leading technical implementation with Customer Success Managers, driving onboarding, complex integrations, and system architecture to ensure a smooth transition from evaluation to production. The role involves architecture and strategy work—deep-dive sessions to map the DX platform to a customer’s goals and workflows—designing tailored solutions and integrations, and providing consultative guidance through deployment. The architect will act as a trusted advisor on DX analytics and deployment practices and will collect feedback to inform the product roadmap with Product and Engineering teams.

Atlassian offers flexible work options and hires globally wherever it has a legal entity. The Head of Americas Deal Desk sits in Deal & Customer Operations and leads deal support for all Enterprise segments across the Americas. The role leads multiple deal desk and operations teams that support quote-to-cash for Enterprise accounts, handling everything from standard quoting to complex Enterprise License Agreements across Mid-market, Enterprise, and Strategic segments, in partnership with sales leadership. You will serve as the primary business partner to peers in legal, finance, security, and product teams, and you will evolve and drive a repeatable playbook to support sales across Mid-Market, Enterprise, and Strategic segments. Responsibilities include collaborating with Finance, Legal, and Sales to refine collaboration practices, working with analytics to monitor team health and impact, and partnering with Operations and Technology to identify process optimization and automation opportunities.

At Atlassian, employees can work in an office, from home, or a hybrid arrangement, and the company can hire people in any country with a legal entity. The Head of Americas Deal Desk sits within Deal & Customer Operations and leads deal support for all Enterprise segments across the Americas. The role oversees multiple deal desk and operations teams that handle quote-to-cash for Enterprise accounts—from standard quoting to complex ELAs—and partners with sales to support deal pursuits, including research, modeling, structuring, contracting, and other quote-to-cash activities. The position also serves as a primary business partner to colleagues in legal, finance, security, and product, and is responsible for developing a repeatable playbook to support sales across Mid-Market, Enterprise, and Strategic segments. Additionally, the role collaborates with Finance, Legal, and Sales to improve collaboration practices and outcomes, and with analytics, operations, and technology teams to optimize processes and implement automation for better team performance.

Atlassians can choose to work in an office, from home, or a hybrid arrangement, with virtual interviews and onboarding, and the company hires in any country where it has a legal entity. Atlassian's products—Jira Software, Confluence, and Jira Service Management—help teams collaborate and execute, and are used by the Fortune 500 and thousands of companies worldwide, including NASA and Deutsche Bank. The Mid-Market sales role manages a portfolio of mid-sized customers, identifying cloud-first growth opportunities, cross-sell and user expansion, and partnering with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to drive revenue and advocate for customers. Key duties include developing and executing strategic account or territory plans, building relationships with C-level executives, understanding client needs, negotiating contracts, providing accurate forecasts, and collaborating with internal teams to ensure customer success, with travel as needed. The role emphasizes operating within Atlassian's values, guiding customers to deploy and scale Atlassian solutions, and running strategy plays to uncover opportunities across complex sales cycles in a cross-functional environment.

At Atlassian, employees can work from an office, home, or a combination, with global hiring where there is a legal entity and virtual interviews and onboarding as part of being a distributed-first company. The company’s agile & DevOps, IT service management, and work management software—such as Jira Software, Confluence, and Jira Service Management—helps teams collaborate and deliver results, and is used by the majority of the Fortune 500 and over 300,000 companies worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, cross-sell and expand usage, nurtures relationships, achieves revenue targets, and acts as a customer advocate by feeding feedback to product and engineering to enhance the customer experience. All responsibilities are carried out in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, reflecting a TEAM commitment to guiding Atlassian deployments at scale while upholding Atlassian values. The role involves developing and executing named account or territory plans, building executive relationships, understanding client needs, delivering sales presentations, negotiating contracts, providing accurate forecasting, staying current on industry trends, traveling as needed, and serving as the main contact and escalation point while running strategy plays across complex sales cycles with cross-functional coordination.

- Atlassian offers flexible work options—office, home, or a mix—and hires people globally with virtual interviews and onboarding as part of its distributed-first approach. - The company aims to unleash the potential of every team with agile & DevOps, IT service management, and work management software, including Jira Software, Confluence, and Jira Service Management, used by Fortune 500 firms and many others. - The Mid-Market sales role involves managing a portfolio of mid-sized customers, identifying cloud-first sales opportunities, driving expansion, nurturing relationships, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, while advocating for customers by feeding feedback to product and engineering teams. - The role requires developing and executing named Account or Territory plans, creating strategic sales plans to meet targets, qualifying leads, building relationships with C-level executives, understanding client needs, presenting solutions, negotiating contracts, and closing deals. - You will provide accurate forecasting, stay informed about industry trends, travel to meet clients as needed, build territory strategies, serve as the main contact for designated accounts, run strategy plays, manage complex sales cycles, and coordinate with internal teams to ensure customer success.

Atlassian supports flexible work locations and global hiring, enabling employees to work from anywhere with a legal entity in place. Its products—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and are used by Fortune 500 companies and organizations like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales role focuses on managing a portfolio of 45–75 accounts with 200–10,000 seats, carrying a $2–4M annual quota, and leading cross-functional deal teams to drive net-new growth and expansion. The role emphasizes customer advocacy, collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, and uses MEDDPICC (or similar) to qualify and win complex opportunities while building executive relationships and providing accurate forecasting. Responsibilities include identifying cloud-first opportunities, cross-selling and expansion, negotiating pricing, sourcing leads, traveling for meetings, and staying informed about industry trends and competitors to maintain a competitive edge and help customers deploy Atlassian at scale in line with Atlassian values.

At Atlassian, employees can work in an office, from home, or a mix, and the company hires in any country where it has a legal entity. Atlassian's agile, DevOps, IT service management, and work management software (including Jira Software, Confluence, and Jira Service Management) help teams collaborate and deliver quality results, with customers ranging from Fortune 500 companies to NASA, Audi, and Deutsche Bank. The Mid-Market sales team targets mid-sized customers (200-10,000 seats) with cloud-first opportunities, cross-sell and expansion, and an annual quota of $2-4M, while advocating for customers by feeding feedback to product and engineering. The role involves owning 45-75 accounts, leading cross-functional deal teams, building executive relationships across IT and business units, and applying MEDDPICC-style qualification to win complex opportunities. Responsibilities also include sourcing and qualifying leads, accurate forecasting, negotiating contracts, occasional travel, and collaborating with channel, marketing, product, and customer success to maximize satisfaction and maintain a competitive edge.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer-support workflows. As part of the AI/ML Platform team, you’ll design production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, partnering with ML researchers, applied teams, and product managers to scale GenAI features safely and measurably. Key responsibilities include building benchmarking frameworks for LLMs, implementing an LLM Proxy with routing, safety filters, caching, rate limiting, and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and costs, and developing evaluation suites and gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Requirements include 5+ years building and running production ML systems or backend platforms, hands-on experience with LLM systems and inference-serving, strong Python and distributed systems skills, experience with Kubernetes, Docker, cloud platforms, and monitoring/observability tooling, and the ability to design evaluation pipelines and communicate tradeoffs; preferred qualifications include experience with LLM vendors, agentic orchestration, cost attribution, or an advanced degree in ML/NLP. Location is Pune, India (onsite) with hybrid work arrangements, and Zendesk emphasizes equal opportunity, diversity and inclusion, with accommodations available for applicants with disabilities; AI may be used to screen applications.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

Zendesk is hiring a Principal Technical Program Manager in Product Development to lead multiple complex cross-functional AI Agent programs that deliver measurable business outcomes and align with Level 1–3 OKRs, keeping an end-to-end view of value creation and proactively mitigating delivery risks. The role involves autonomously initiating, structuring, and executing programs, owning strategy and governance from kickoff through delivery, and driving the OKR narrative with clear progress. You will identify cross-functional dependencies early, design end-to-end execution plans, manage governance forums and escalation paths, and communicate with executive presence while mentoring others and scaling program management practices. Basic qualifications include substantial experience leading complex software/engineering programs, the ability to manage multiple programs with broad dependencies, strong planning and risk management, decision-making, and the use of AI/LLMs to accelerate delivery, along with data analytics and proficiency with Jira/Confluence and agile/Lean practices. The role is hybrid (part in-office, part remote), and Zendesk emphasizes equal opportunity and diversity, provides a candidate privacy notice, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk seeks a dynamic Principal, Business Transformation to join the Transformation & Operations Excellence team, driving cross-functional programs that accelerate enterprise performance and scale to deliver the company’s strategy. The role owns high-priority initiatives from planning through execution, partnering with senior leaders, private equity owners, and consultants to ensure alignment with goals and to deliver sustained business outcomes, including AI-first initiatives when applicable. Responsibilities include turning ambiguous visions into execution-ready initiatives, driving governance and cross-functional engagement, acting as a strategic thought partner, building and leading the program team, tracking success, and communicating with the Executive Leadership Team and Board. Requirements include 7–10 years in related fields, a track record of delivering large-scale programs (ideally AI-driven), strong cross-functional collaboration and risk management, executive presence, and relevant certifications; and the role requires being located in Mexico City or State of Mexico with a hybrid work arrangement. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may occur for applications, and is an equal opportunity employer that provides accommodations as needed.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, guiding adoption and innovation on Miro to accelerate customer outcomes while partnering with Sales, Customer Success, Product, and Partners to drive renewals and expansion, reporting to Global PS Leadership as the regional link between delivery and business results. The role fills critical gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—with your immediate impact being healthy delivery on complex engagements, coaching senior practitioners to become trusted executive advisors, and aligning capacity, forecasting, and outcomes with cross-functional partners to support revenue growth. You’ll run the operational backbone: capacity planning, utilization, forecasting, and delivery governance; partner with Sales, Customer Success, Product, and global PS leadership to align on pipeline, scope delivery, and drive customer outcomes that support renewals and expansion; make critical delivery trade-off decisions in ambiguous situations and define solutions on the fly; and build scalable delivery processes while addressing systemic issues at the process and tooling level. You’ll need 8+ years in Professional Services, enterprise consulting, or SaaS delivery with direct experience running a services business focused on revenue or margin targets; a proven track record managing senior individual contributors and coaching them to engage confidently with C-suite and enterprise stakeholders; hands-on operational leadership across complex engagements; strong cross-functional collaboration and executive-level communication skills; comfort working in a high-collaboration environment with tools like Slack, Salesforce, and Miro, coordinating distributed teams across London, Amsterdam, and beyond. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend; a diverse team environment with opportunities to grow; location-specific benefits that may vary; and a culture at Miro centered on belonging, collaboration, and empowering teams to create the next big thing.

You’ll lead a distributed Professional Services team across EMEA (primarily London and Amsterdam) to turn customers’ visions into reality by guiding adoption, driving Miro innovation, and accelerating outcomes, working closely with Sales, Customer Success, Product, and Partners, and reporting to Global PS Leadership as the region’s connector. The role fills critical gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—delivering immediate impact by maintaining healthy delivery on complex engagements, coaching senior practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes to support renewals and expansion. You’ll lead and develop the team to operate as trusted advisors to enterprise executives, run the regional delivery backbone (capacity planning, utilization management, forecasting, delivery governance), and partner with Sales, CS, Product, and global PS to align on pipeline and deliver outcomes that drive renewals and expansion. You’ll make critical delivery trade-offs in ambiguous situations, define solutions on the fly, build scalable delivery processes, fix systemic issues at the process and tooling level, and shape EMEA’s contribution to global PS revenue growth by evolving service offerings and bringing regional insights back to global strategy. Requirements include 8+ years in Professional Services or enterprise SaaS with revenue or margin accountability, proven experience managing and coaching senior contributors to engage with C-suite, hands-on capacity planning and governance, strong cross-functional collaboration and executive communication, comfort in a high-collaboration environment with distributed teams, and proficiency in Slack, Salesforce, and Miro; the package offers benefits like equity, wellbeing, WFH allowance, and L&D stipend, and Miro emphasizes diversity, inclusion, and belonging with a Recruitment Privacy Policy.

You’ll lead a distributed, hybrid Professional Services team in EMEA (primarily London and Amsterdam), partnering with Sales, Customer Success, Product, and Partners, and reporting to Global PS Leadership as the regional bridge between delivery execution and business outcomes. The role fills critical gaps in the region—leadership, people development, operational discipline, and scalable enterprise delivery—by keeping complex engagements healthy, coaching senior practitioners to be trusted advisors to executives, and aligning capacity, forecasting, and customer outcomes to drive renewals and expansion. Key responsibilities include building and coaching the team, running the operational backbone (capacity planning, utilization, forecasting, governance), coordinating with Sales, CS, Product and global PS leadership to align pipeline and scope delivery, making trade-off decisions in ambiguity, and creating scalable delivery processes that address systemic issues and feed global strategy. Requirements include 8+ years in professional services or enterprise SaaS delivery with revenue/margin accountability, a track record managing senior contributors and coaching them to engage with C-suite stakeholders, hands-on operational leadership across complex engagements, strong cross-functional and executive communication skills, and comfort with a highly collaborative, distributed environment using tools like Slack, Salesforce, and Miro. Miro offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse and inclusive culture, and a mission to empower teams to create the next big thing, with location-specific benefits and information available on the Global Miro benefits board and Recruitment Privacy Policy.

You’ll lead a distributed Professional Services team in EMEA, guiding customers from vision to outcomes, collaborating closely with Sales, Customer Success, Product, and Partners, and reporting to Global PS Leadership as the regional link between delivery and business results. The role fills critical regional gaps—leadership, people development, operational discipline, and scalable enterprise delivery—delivering immediate impact by keeping complex engagements healthy, coaching senior practitioners to become trusted executive advisors, and aligning capacity, forecasting, and outcomes to drive global PS revenue growth. You’ll lead delivery trade-offs and resource allocation in ambiguous situations, define solutions on the fly, and build scalable delivery processes and governance that fix systemic issues rather than react to individual problems, while shaping EMEA’s contribution to global revenue through offering improvements and regional insights. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery serving enterprises with revenue or margin accountability; a track record of managing and coaching senior contributors to engage with C-suite, hands-on operational leadership across capacity planning and forecasting, and strong cross-functional collaboration and executive communication skills; comfort working in a high-collaboration, distributed environment with tools like Slack, Salesforce, and Miro. What’s in it for you: a benefits package including equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive team and location-specific benefits; Miro emphasizes belonging and collaboration as part of its mission.

You’ll lead a distributed, hybrid team of senior Professional Services practitioners across London and Amsterdam, guiding adoption, driving Miro innovation, and accelerating customer outcomes while collaborating with Sales, Customer Success, Product, and Partners, reporting to Global PS Leadership as the regional connector between delivery and business results. The role fills critical gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—with an immediate impact of keeping complex engagements healthy, coaching senior practitioners to become trusted advisors to executives, and aligning capacity, forecasting, and customer outcomes to support renewals and expansion. You’ll balance operational rigour—utilization, forecasting, and delivery governance—with the realities of evolving service models, operating at the intersection of execution and strategy and defining solutions as you go rather than following a preset playbook. Key responsibilities include building and leading the distributed team, owning capacity planning and governance, partnering with Sales, CS, Product, and global PS leadership to align pipeline and delivery, making trade-off decisions in ambiguity, and building scalable delivery processes that fix systemic issues rather than firefighting. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with revenue or margin accountability, a proven track record managing senior contributors and coaching them to engage with C‑suite stakeholders, hands-on operational leadership for complex engagements, strong cross‑functional and executive communication skills, and comfort working in a highly collaborative environment using Slack, Salesforce, and Miro.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (London and Amsterdam) in a hybrid model, reporting to Global PS Leadership and serving as the regional connector between delivery execution and business outcomes, while collaborating with Sales, Customer Success, Product, and Partners to drive adoption, renewals, and expansion. The role fills critical gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, delivering immediate impact by keeping complex engagements healthy, coaching practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes to support revenue growth. You’ll run the operational backbone of regional delivery—capacity planning, utilization management, forecasting, and delivery governance—building scalable processes and making trade-off decisions in ambiguous environments, shaping solutions as you go. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with direct revenue or margin accountability, proven experience managing senior contributors and coaching them to engage with C-suite stakeholders, and strong cross-functional collaboration and executive communication in a high-collaboration environment. What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, collaboration, and a globally inclusive culture.

You’ll lead a distributed EMEA Professional Services team, working with Sales, Customer Success, Product, and Partners and reporting to Global PS Leadership, serving as the regional bridge between delivery execution and business outcomes. Your immediate impact includes maintaining healthy delivery across complex enterprise engagements, coaching senior practitioners to become trusted executive advisors, and aligning cross-functional partners on capacity, forecasting, and customer outcomes to support renewals and expansion. You’ll run the operational backbone of regional delivery—owning capacity planning, utilization, forecasting, and delivery governance—while building scalable processes, making delivery trade-offs in ambiguity, and shaping how EMEA contributes to global PS revenue growth through better offerings and efficiency. The role requires 8+ years in Professional Services or enterprise SaaS with revenue or margin accountability, hands-on leadership of senior contributors, a track record of engaging with C-suite stakeholders, and strong cross-functional collaboration and executive communication in a high-collaboration, distributed environment. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and inclusive culture that emphasizes belonging and collaboration at Miro.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to turn customers’ vision into adoption, drive innovation on Miro, and accelerate outcomes. The role fills critical gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—by keeping complex engagements healthy, coaching practitioners to become trusted executives’ advisors, and aligning capacity, forecasting, and customer outcomes to support renewals and expansion. You’ll own the regional delivery backbone—capacity planning, utilization management, forecasting, and delivery governance—and make critical trade-offs when a path forward isn’t clear while building scalable processes and tooling that address systemic issues beyond individual firefighting. You’ll shape how EMEA contributes to global Professional Services revenue growth by evolving service offerings, improving delivery efficiency, and feeding regional insights back to global strategy, coordinating with Sales, CS, Product, and Partners to ensure accurate pipeline and outcomes that drive renewals. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with revenue or margin accountability, a proven track record managing senior contributors and engaging with C-suite stakeholders, hands-on operational leadership in complex engagements, strong cross-functional collaboration and executive communication, comfort in a high-collaboration, distributed environment with Slack, Salesforce, and Miro, and the role offers benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, guiding adoption, leading Miro innovation, and accelerating customer outcomes while partnering with Sales, Customer Success, Product, and Partners, and reporting to Global PS Leadership as the regional connector between delivery and business outcomes. The role fills critical gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—with an immediate impact to keep complex engagements healthy, coach senior practitioners to become trusted executive advisors, and align capacity, forecasting, and customer outcomes with cross-functional partners. You’ll support global Professional Services revenue growth by ensuring consistent, high-quality delivery across the region, balancing operational rigour (utilization, forecasting, delivery governance) with the realities of evolving service models in ambiguous environments. Key duties include leading and developing the team, owning capacity planning and delivery governance, partnering with Sales, CS, Product, and global PS leadership to align on pipeline and drive renewals and expansion, making trade-off decisions in uncertainty, building scalable delivery processes, and shaping how EMEA contributes to global revenue through offerings and regional insights. Requirements include 8+ years in PS/enterprise consulting or SaaS delivery with revenue/margin accountability, experience managing senior practitioners and coaching them to engage with C-suite, hands-on operational leadership, strong cross-functional collaboration and executive communication, comfort with a highly collaborative, distributed environment, and a company culture aligned with Miro’s values and benefits.

- You’ll lead a distributed EMEA Professional Services team of senior practitioners (primarily in London and Amsterdam) to turn customers’ visions into adoption and outcomes, working closely with Sales, Customer Success, Product, and Partners to drive renewals and expansions. - The role fills regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an emphasis on keeping complex engagements healthy, coaching practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes. - You’ll run the delivery backbone for the region—owning capacity planning, utilization, forecasting, and governance—while partnering to scope delivery and make trade-offs when paths aren’t clear, building scalable processes and tooling rather than firefighting individual issues. - Key requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery serving enterprise customers, a proven record of managing senior individual contributors and coaching them to engage with C-suite stakeholders, and strong cross-functional collaboration and executive communication in a collaborative, distributed environment. - What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture at Miro, a global visual workspace company with a broad reach and 1,600+ employees across multiple hubs.