The Ampin App
deep insights into the Atlassian community

SmartBear focuses on enhancing software quality through its various solution hubs, catering to over 16 million developers at numerous organizations, including well-known companies like Adobe and Microsoft. The company is seeking a Sales Development Representative (SDR) to join its collaborative and dynamic sales team in Somerville, MA, offering opportunities for career advancement within the sales organization. SDRs will engage in high-volume outreach to qualify leads and work closely with Account Executives to develop targeted sales campaigns, all while receiving continuous training and coaching. SmartBear promotes a culture that values diversity, ethical practices, and professional growth, celebrating employee contributions and well-being. The company encourages applicants to be cautious of job scams and verify communications through official channels to ensure legitimacy.

SmartBear is dedicated to improving software quality through its solution hubs, which enhance visibility and automation in software development for over 16 million professionals across 32,000 organizations. The company is currently seeking motivated Sales Development Representatives (SDRs) to join their collaborative team in Somerville, MA, offering extensive training and mentorship from experienced Account Executives. SDRs will engage in high-volume outreach to qualify leads, generate targeted campaigns, and contribute to the sales pipeline while advancing their careers in a supportive environment. SmartBear prioritizes professional growth and promotes from within, with opportunities for SDRs to become Account Executives within a year. The company fosters a culture of inclusivity and social responsibility, celebrating employees' diversity and committed to ethical practices.

SmartBear focuses on enhancing software quality and is supported by a wide user base of over 16 million developers across 32,000 organizations, including prominent companies like Adobe and Microsoft. The company offers several solution hubs, including SwaggerHub, which streamlines API development through collaboration and integration with various tools. They are seeking a Junior Backend Engineer to work on SwaggerHub's On-Premise deployments, emphasizing teamwork with developers, testers, and product managers. Candidates should have 1-2 years of software engineering experience, knowledge of Java, and familiarity with technologies like Kubernetes and Linux. SmartBear champions a diverse and inclusive workplace, promoting ethical practices and social responsibility while celebrating the individuality of its employees.

SmartBear is dedicated to enhancing software quality through its solution hubs like SmartBear API Hub and SmartBear Test Hub, which provide visibility and automation for software development, trusted by over 16 million professionals. The Enterprise Account Manager position is vital for SmartBear's growth, acting as a trusted advisor to high-profile clients and focusing on both new business opportunities and enhancing existing client relationships. Candidates for this role should have a strong background in enterprise sales, excellent communication skills, and a genuine interest in technology, particularly in testing and automation. SmartBear fosters a positive workplace culture, emphasizing personal development, inclusivity, and corporate social responsibility. They are committed to diversity and equal opportunity in hiring, while also warning potential applicants about job scams and providing guidance on verifying legitimate job postings.

SmartBear is committed to enhancing software quality through its solution hubs, which automate and streamline development processes for over 16 million users in 32,000 organizations, including notable companies like Adobe and Microsoft. The company is seeking a Customer Success Manager to foster long-term relationships with clients, ensuring they derive maximum value from SmartBear's products by driving adoption and integration. This role involves monitoring customer health, conducting business reviews, and collaborating with internal teams such as Sales and Marketing to provide a seamless customer journey. Ideal candidates should have a background in customer success or account management, preferably in the tech industry, and possess strong analytical and communication skills. SmartBear promotes a positive workplace culture, encouraging growth and inclusivity while adhering to ethical corporate practices and social responsibility.

SmartBear is focused on enhancing software quality through its various solution hubs that facilitate visibility and automation in development processes, serving over 16 million users at more than 32,000 organizations. The company is currently seeking a Backend Engineer for its Zephyr product, which integrates with Atlassian tools to manage testing processes effectively. Candidates should have at least 3 years of Java development experience and familiarity with software testing methodologies and technologies, including AWS and Docker. SmartBear emphasizes a collaborative and inclusive workplace culture, offering opportunities for career growth and celebrating employee contributions. Committed to ethical practices and social responsibility, SmartBear values diversity and equal opportunity in its hiring process.

SmartBear is dedicated to enhancing software quality through its various solution hubs, including SmartBear API Hub and SmartBear Test Hub, which aid teams in delivering high-quality software swiftly. The company serves over 16 million professionals in software development, including notable clients like Adobe and Microsoft. They are seeking an Associate Engineering Manager for TestComplete to lead a cross-functional team, focusing on innovation, quality, and team development while transitioning technologies from C++ and Delphi to C#. The role emphasizes collaboration with product and QA leaders, managing performance, and fostering an inclusive engineering culture. SmartBear is committed to creating a diverse workplace, promoting social responsibility, and celebrating team accomplishments, while offering opportunities for career growth and development.

SmartBear promotes the belief that quality is essential in software development, offering solutions that enhance visibility and automation, such as the SmartBear API Hub, Insight Hub, and Test Hub, which includes HaloAI. The company supports over 16 million software professionals across 32,000 organizations like Adobe and Microsoft, helping them deliver high-quality software under pressure. SmartBear is currently hiring for an Account Executive role to aid in account management and global expansion, particularly following its acquisition of Reflect, which boosts its AI capabilities. The position requires 2-4 years of sales experience and offers opportunities for professional development and performance growth. SmartBear emphasizes a collaborative and inclusive work culture, along with a commitment to ethical practices and social responsibility, making it a desirable employer in the tech industry.

GitLab is an open-core software company that offers an AI-powered DevSecOps Platform, utilized by over 100,000 organizations, with a mission to democratize software development. The company emphasizes collaboration and innovation by integrating AI into its processes and products, enhancing productivity for its team members. A Strategic Account Executive at GitLab is responsible for managing relationships with large accounts, conducting sales activities, and ensuring successful product adoption while serving as the customer's voice in product discussions. Ideal candidates will have experience in the Saudi Arabian market, strong account management skills, and a desire to help customers derive value from their investments. GitLab promotes a diverse and inclusive work environment, providing benefits for employee well-being and encouraging candidates from all backgrounds to apply, regardless of whether they meet every qualification listed.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform, serving over 100,000 organizations with the mission of enabling widespread contribution to software development. The company emphasizes the importance of AI in enhancing productivity and collaboration within teams, fostering an innovative and high-performance culture. The job role involves identifying and engaging decision-makers, managing sales processes, and developing long-term partnerships with customers while leveraging a consultative approach. Candidates should have significant sales experience, particularly in complex organizations, and be able to communicate effectively with C-level executives. GitLab promotes a diverse and inclusive workplace, welcoming applicants from various backgrounds while ensuring equal opportunity and support for all employees.

GitLab is an open-core software company providing a comprehensive AI-powered DevSecOps platform utilized by over 100,000 organizations, aimed at empowering collective contributions to software development. The company promotes a culture of innovation and collaboration, expecting team members to integrate AI into their workflows to enhance productivity and impact. The Enterprise Sales role, focused on serving customers in the New York and Northeast regions, involves strategizing growth, building partnerships, and leading customer engagements. Candidates should possess experience in complex organizations, excellent communication skills, and an understanding of software development tools, while GitLab values diversity and encourages applicants from all backgrounds. The company also offers a remote work environment, competitive salaries, and various benefits to support employee well-being.

GitLab is an open-core software company focused on developing a comprehensive AI-powered DevSecOps platform, utilized by over 100,000 organizations, with a mission to enable widespread contribution to software creation. The company emphasizes collaboration and innovation, integrating AI into its products and workflows to enhance productivity and impact. The role of Senior Product Manager for the Duo Agent Platform involves defining a strategic vision for autonomous AI agents, ensuring user trust, transparency, and effective task delegation while enabling developers to boost software lifecycle productivity. The ideal candidate should have expertise in agentic AI systems, critical thinking skills, and the ability to design user-centric, transparent systems that balance autonomy with user control. GitLab offers a supportive remote work environment with benefits aimed at well-being and professional growth, promoting diversity and equal opportunity in its hiring practices.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform utilized by over 100,000 organizations, aiming to enhance collaboration in software development. The company advocates for transforming contributors into consumers to accelerate progress and innovation in technology. Their Senior Marketing Operations Manager role focuses on optimizing marketing processes through automation, improving collaboration among teams, and implementing intelligent workflows. Key responsibilities include advocating for AI strategies, streamlining campaign execution, and managing marketing automation tools like Marketo and Allocadia. GitLab's marketing operations team supports the organization's efficiency and effectiveness by continually evolving its technological capabilities and optimizing its marketing processes.

GitLab is an open-core software company that offers an AI-powered DevSecOps Platform used by over 100,000 organizations, fostering collaboration and innovation in software development. The company values teamwork and efficiency in its Tax Department, where the role of Senior Manager, Multinational Tax involves ensuring compliance with global tax obligations. Responsibilities include managing transfer pricing documentation, local income tax compliance, and assisting with audits and intercompany agreements. The ideal candidate should have a Bachelor’s degree in Accounting or Finance, familiarity with global tax rules, and experience in transfer pricing and compliance project management. GitLab supports its employees with various benefits and promotes a diverse, inclusive workplace where all voices are valued.

GitLab is an open-core software company that provides an AI-powered DevSecOps platform utilized by over 100,000 organizations, aiming to foster collaboration and innovation in software development. The company emphasizes the importance of everyone being able to contribute, accelerating progress through co-creation. The Senior Manager for the Assigned Support Engineering team will lead a globally distributed group focused on delivering high-quality technical support to key customers, enhancing customer satisfaction and product adoption. The role demands strong leadership, collaboration across various teams, and a data-driven approach to continuously improve support processes. GitLab is committed to a remote, inclusive work environment that prioritizes employee well-being and supports professional growth, while also advocating for equal opportunity and diversity in its hiring practices.

GitLab is an open-core software company focused on AI-powered DevSecOps, with over 100,000 organizations using its comprehensive platform. The company aims to democratize software development, allowing everyone to contribute and innovate, which accelerates human progress. GitLab is seeking a Data System Architect to lead the evolution of its data platform by architecting scalable data solutions and implementing best practices in data governance. Ideal candidates will have experience in large-scale data systems, data product lifecycle management, and modern data stack technologies. GitLab promotes a flexible and inclusive work environment, providing various benefits and encouraging candidates of diverse backgrounds to apply, regardless of meeting all qualifications.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform, serving over 100,000 organizations with the goal of enabling collective software contributions to accelerate human progress. The company fosters a collaborative culture where AI integration is essential for enhancing productivity and innovation among team members. GitLab seeks a sales representative based in Milan who can build strong customer relationships, exceed quotas, and document purchasing processes while ensuring customer success. Ideal candidates should have a background in software sales, effective communication skills, and a desire to help customers benefit from GitLab’s offerings. The company promotes a discrimination-free workplace and is committed to equal opportunity employment, emphasizing fairness and respect in all recruitment and employment practices.

GitLab is an open-core software company that offers an AI-powered DevSecOps platform, utilized by over 100,000 organizations, with a mission to enable collaborative software development. The company promotes a culture where every employee is encouraged to integrate AI into their workflows for improved productivity and innovation. The job role involves managing customer relationships, meeting sales quotas, and ensuring that clients reap the benefits of GitLab’s solutions while actively collaborating with cross-functional teams. Candidates are expected to have sales experience, strong communication skills, and a commitment to customer success, with a location preference for candidates based in Madrid. GitLab is dedicated to diversity and equal opportunity in its hiring practices, ensuring a workplace free from discrimination.

Figma is expanding its team to enhance design accessibility and offers a platform for collaboration, prototyping, and workflow optimization. The company is seeking a Senior Revenue Accountant to contribute to its month-end close processes and compliance with GAAP and ASC 606. Ideal candidates will have extensive experience in public and corporate revenue accounting, particularly in fast-paced SaaS environments, and should possess strong analytical skills. Figma values personal and professional growth and encourages candidates who may not meet every requirement to apply. The company offers competitive salaries, benefits, and is committed to diversity and equal opportunity in hiring practices.

Figma is expanding its team to promote accessible design, seeking a Senior Revenue Accountant to play a vital role in the company’s financial processes and compliance. The ideal candidate should have over five years of experience in public accounting and corporate revenue roles, preferably in a fast-paced SaaS environment, alongside knowledge of ASC 606 and experience with payment processors. Responsibilities for this role include participating in monthly and annual revenue closing activities, preparing revenue procedures, and ensuring compliance with GAAP and SOX. Figma values diversity and supports candidates with varying backgrounds, offering a competitive salary and a comprehensive benefits package. The company promotes a culture of growth and learning, encouraging applicants to apply even if they don’t meet all the qualifications.

Figma is expanding its team to enhance the accessibility of design and streamline collaborative workflows across its platform, which supports various stages from brainstorming to prototyping. The company is looking for Product Managers who are collaborative self-starters, capable of driving product vision and strategy, while balancing technical feasibility and business impact. Candidates with over six years of experience in product management, especially in complex projects, are encouraged to apply, although they do not need to meet every qualification. Figma values diversity, learning, and development, and offers competitive salaries and comprehensive benefits, including equity, health coverage, and support for mental well-being. The hiring process emphasizes equal opportunity, and accommodations are available for individuals with disabilities to ensure a fair application experience.

Figma is seeking to expand its Marketing Operations team to enhance the systems and processes that support revenue-generating marketing campaigns. The role focuses on optimizing lead capture, tracking, and reporting across various demand generation channels. The ideal candidate will have at least four years of marketing operations experience in a B2B software environment and be knowledgeable in marketing technology platforms like Salesforce. Figma values diverse applicants and encourages individuals who may not meet all qualifications to still apply, emphasizing a commitment to learning and growth. Compensation includes a competitive salary and a variety of benefits, with an annual base salary range of $102,000 to $238,000 depending on location.

Figma is expanding its team to enhance its design platform, aiming to make design accessible to everyone by enabling collaboration and efficient workflows. The company is seeking a Marketing Operations team member responsible for optimizing systems and processes related to revenue-generating marketing campaigns, ensuring accurate lead management, reporting, and campaign execution. This role involves close collaboration with various teams, improving lead scoring, and creating automated marketing initiatives. Candidates are encouraged to apply even if their experience doesn’t perfectly align with the job description, as Figma values growth and development. Figma offers competitive compensation, benefits, and promotes an inclusive work environment while adhering to equal opportunity employment principles.

Figma is expanding its team to make design accessible to everyone and is looking for an experienced Data Engineer to build and maintain scalable data pipelines. The role involves collaborating with Data Science, Data Infrastructure, and various business stakeholders to ensure reliable access to essential data. Candidates should have at least 4 years of relevant experience, fluency in SQL and Python, and familiarity with data tools like Snowflake and ETL processes. Figma emphasizes growth and encourages applications from individuals whose backgrounds may not perfectly match the job description. The company offers a competitive salary and benefits while promoting diversity and inclusion within the workplace.

Figma is expanding its team to further its mission of making design accessible and is seeking an experienced Data Engineer to manage and scale data pipelines. The role involves collaboration with Data Science and Data Infrastructure teams as well as various business stakeholders to ensure reliable and timely data delivery. Candidates should have at least 4 years of relevant experience and proficiency in SQL, Python, and experience with tools like Snowflake and ETL processes. Figma values diversity and encourages applicants from various backgrounds, even if their experiences do not fully align with the job description. The compensation for the role includes a competitive salary range, equity, and additional employee benefits, and Figma is committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

Figma is expanding its team dedicated to making design accessible, seeking a Compliance Manager to lead compliance programs with a focus on SOX ITGCs and supporting frameworks like SOC 2 and ISO 27001. The role involves designing, implementing, and monitoring ITGC frameworks, managing security compliance certifications, and collaborating with audit teams to ensure efficient processes. Candidates should have over seven years of experience in information security or compliance, with a solid understanding of security frameworks and project management skills. Figma promotes a diverse workplace and is open to applicants with varied experiences, encouraging them to apply even if their background does not match all requirements. The Compensation for this role is competitive, and the company offers a comprehensive benefits package, including equity, health benefits, and support for employee development.

Figma is expanding its team with a focus on making design accessible and enhancing collaboration among creatives. They are seeking a Compliance Manager to develop and manage compliance programs, particularly emphasizing SOX ITGCs and certifications like SOC 2 and ISO 27001. The role involves designing ITGC frameworks, partnering with audit teams, and improving auditing processes through automation. Candidates should have 7+ years of experience in information security or compliance, strong project management skills, and an understanding of security frameworks. Figma values diversity and offers competitive compensation and benefits, including equity opportunities and accommodations for individuals with disabilities during the hiring process.

Figma is expanding its team to enhance the accessibility of design through its platform, which streamlines collaboration and workflows for teams globally. The company is seeking a Business Systems Architect to improve its financial systems, particularly focusing on the Order-to-Cash and Revenue processes within its rapidly growing environment. This role involves system architecture, process improvement, and mentoring junior team members, as well as providing expertise on NetSuite ERP and other accounting systems. Figma promotes an inclusive workplace and encourages applications from diverse candidates, even if their experiences don't perfectly match the job description. The position offers a competitive salary, equity options, and a variety of employee benefits while maintaining a commitment to supporting individuals with disabilities throughout the hiring process.

Figma is expanding its team to enhance its mission of making design accessible and is seeking a Business Systems Architect to improve the Financial systems landscape, particularly focusing on Order-to-Cash and Revenue processes. The role involves system design, architecture, and mentorship, as well as configuring and integrating ERP functionalities to drive efficiency and scalability. Candidates should have 7+ years of accounting experience in a fast-paced environment, ideally with a strong background in NetSuite administration and ancillary accounting systems. Figma values a diverse workplace and encourages individuals to apply even if their experiences don’t fully match the job requirements. The compensation for the role is competitive, with a base salary range and additional benefits, emphasizing the company's commitment to employee growth and inclusivity.

Figma is expanding its team to enhance design accessibility and collaboration, providing a platform for teams to efficiently bring ideas to life. The Corporate Accounting team is focused on accurate financial reporting, compliance with accounting policies, and maintaining effective month-end processes, requiring a proactive and analytical candidate. Key responsibilities include performing month-end close activities, implementing process improvements, and supporting audit requests. Candidates should possess a BS in Finance/Accounting, relevant experience in US GAAP, and knowledge of accounting software, with additional consideration given for experience in high-growth SaaS and public accounting. Figma values diversity and inclusion, offering competitive compensation, benefits, and accommodations for individuals with disabilities during the hiring process.

Figma is expanding its team with a focus on making design accessible to everyone, offering a platform that aids in brainstorming, prototyping, and collaborative workflows. The Corporate Accounting team is looking for a proactive individual to ensure accurate financial reporting and compliance with US GAAP while improving internal processes. Responsibilities include month-end close activities, audit support, and collaboration with various teams. Candidates should have a BS in Finance/Accounting, at least three years of experience, and a strong understanding of US GAAP, while experience in high-growth SaaS firms and public accounting is beneficial. Figma promotes a diverse workplace and offers competitive compensation and benefits, alongside a commitment to equal opportunity employment and reasonable accommodations for individuals with disabilities.

Lucid Software specializes in visual collaboration and work acceleration, offering a suite of products designed to turn ideas into reality. The company upholds core values such as innovation, teamwork, and inclusivity and promotes a hybrid work model to ensure a healthy work-life balance. Lucid has gained significant recognition for its workplace culture and product effectiveness, serving over 100 million users globally, including major clients like Google and NBC Universal. The new role of AI-Search Optimization Specialist aims to enhance Lucid's visibility in AI-driven search environments, requiring strategic content optimization and collaboration across various teams. Candidates should have expertise in SEO, content marketing, and emerging search trends, with a strong analytical mindset and an ability to adapt in a rapidly evolving digital landscape.

Lucid Software is a leader in visual collaboration and work acceleration, known for its Visual Collaboration Suite and airfocus, and is dedicated to innovation, teamwork, and inclusivity in the workplace. The company promotes a hybrid work environment to ensure a healthy work-life balance for its employees and is recognized for its outstanding workplace culture with accolades such as being listed in the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. With over 100 million users globally, including major clients like Google and GE, Lucid aims to enhance its visibility in the evolving landscape of AI-powered search. The newly created AI-Search Optimization Specialist role will focus on developing strategies to optimize Lucid Software's content for AI-driven search tools, ensuring it is discoverable and trusted. Candidates should have 3+ years of experience in content marketing or SEO, strong analytical skills, and the ability to adapt to new digital trends, particularly in the context of generative AI.

Lucid Software is a leading company in visual collaboration, offering products like Lucidchart and Lucidspark, and holds key values such as innovation, teamwork, and inclusivity. The company operates as a hybrid workplace, promoting work-life balance while recognizing global accolades for its business and workplace culture, including placements on the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. Lucid's solutions are utilized by over 100 million users worldwide, including notable clients like Google and GE. They are currently seeking a talented individual for their International Marketing team, specifically focusing on acquisition growth in Japanese-speaking markets, requiring skills in digital marketing, SEO, and data analysis. The ideal candidate should demonstrate strong interpersonal abilities, problem-solving skills, and a growth mindset while having native Japanese fluency and related marketing experience.

Sentry aims to improve software development by providing performance and error monitoring tools, serving notable clients like Disney and Microsoft, and has secured over $217 million in funding. The company operates on a hybrid work model with specific in-office days to promote collaboration and is seeking a People Operations and Business Partner based in Vienna. The role involves managing various HR functions, supporting compliance with local and international laws, and fostering a positive culture within the Vienna office while aligning with Sentry’s global values. Candidates should have at least five years of HR experience, proficiency in both German and English, and a strong understanding of Austrian labor laws. Sentry emphasizes equal employment opportunities and is committed to maintaining an inclusive and diverse work environment.

Appfire is a remote-first company that prioritizes flexible work options, allowing employees to choose their work environments and achieve a balance between their personal lives and professional responsibilities. The company is looking for a Salesforce Marketing Cloud (SFMC) Administrator to join their Marketing Operations Team, focusing on creating engaging multi-channel user journeys while optimizing the use of Salesforce platforms. The role requires collaboration with various teams to enhance marketing strategies, troubleshoot SFMC issues, and maintain data hygiene, necessitating extensive knowledge of SFMC functionalities and programming languages. Appfire emphasizes ongoing professional development through access to online learning and training opportunities while fostering a culture of trust and personal autonomy. The company also highlights its commitment to corporate social responsibility and values a diverse and inclusive workplace, reflected in its achievements and positive work environment.

Appfire emphasizes the importance of individual choice in how employees work, promoting flexibility in work locations and schedules while ensuring a balance between professional and personal life. The company is currently seeking a Director of Corporate Social Responsibility (CSR) to develop and implement impactful CSR initiatives that align with its values and engage with communities. This role involves leading a small team to create programs in volunteerism, charitable giving, and ESG reporting, while fostering a culture of accountability and purpose. Appfire values personal and professional growth, providing access to training and development opportunities, and encourages employees to actively contribute to social impact. With a commitment to employee well-being and a strong focus on corporate responsibility, Appfire aims to be a leader in both technology and community engagement.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform, utilized by over 100,000 organizations with a mission to enhance collaboration in software development. The company fosters an inclusive environment where every contribution is valued, embracing AI to boost productivity and innovation within its team. As a Commercial Account Executive for the Indonesia territory, the role focuses on articulating GitLab's value to local customers, managing a diverse book of business, and navigating cultural differences in the market. Candidates are expected to demonstrate SaaS sales experience, fluency in Bahasa, and an understanding of regional business practices to effectively manage relationships and drive new business. GitLab offers a supportive remote work environment, flexible benefits, and a commitment to equal opportunity across all aspects of employment.

The Solutions Consultant at Zendesk is tasked with managing technical and competitive aspects throughout the sales cycle, serving as a crucial technical liaison between Sales Representatives and prospective customers. This role requires 5-8 years of relevant experience, including at least 3 years in software pre-sales, alongside strong communication, presentation, and problem-solving skills. Candidates should have basic knowledge of web technologies, experience executing customer pilots, and proficiency in both English and Spanish, with Portuguese being a desired skill. A Bachelor’s degree is required, and the candidate should be adaptable and willing to work in a dynamic environment. Zendesk promotes a culture of diversity, equity, and inclusion, providing equal employment opportunities regardless of various personal characteristics.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience through a high-velocity sales approach, focusing on both new and existing customers. Candidates should have a proven sales track record, preferably with Software/SaaS experience, and must be fluent in English as well as either Dutch, German, Arabic, or Italian. The role involves responding to inbound leads, conducting discovery calls, providing product demos, and meeting established sales targets. The position will start with required onsite training, moving to a hybrid schedule that balances remote and in-office work. Zendesk values diversity and inclusion and is committed to fostering a supportive work environment for all employees.

Zendesk is looking for a Frontend Senior Software Engineer to enhance and develop applications for its App Marketplace, playing a key role in delivering exceptional service to users. The ideal candidate should have over six years of software engineering experience, including four years of expertise in JavaScript/TypeScript and React, as well as strong problem-solving and communication skills. Daily responsibilities include driving innovation, mentoring team members, contributing to software development processes, and maintaining clear technical documentation. The position is part of Zendesk's new Product Development Center of Excellence in Pune, which offers a hybrid work model requiring three days in the office and presents opportunities to shape the company's culture and processes. Zendesk values diversity and provides equal employment opportunities while ensuring reasonable accommodations are available for individuals with disabilities.

Zendesk is looking for a Staff Backend Engineer with Ruby expertise to join their full-stack team in Krakow, who will be responsible for enhancing their core ticketing system used by customer support agents. The ideal candidate should have over eight years of professional experience in software development, focusing on resilient production solutions, and at least four years of experience with Ruby on Rails or React. The role involves collaborating with various teams to deliver high-quality features, while also addressing user issues and maintaining system stability. Candidates should possess strong leadership abilities to mentor fellow engineers and drive projects to completion autonomously. Zendesk promotes a flexible, hybrid working environment with opportunities for professional growth and a focus on collaboration and innovation.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Staff Data & Analytics Analyst to enhance AI analytics by measuring the value delivered by AI agents to customers. The ideal candidate should possess strong SQL skills, an analytical mindset, and the ability to convey complex analyses clearly to diverse audiences. Key responsibilities include partnering with stakeholders to align on business metrics, analyzing customer interaction data, and collaborating with product and engineering teams to generate insights. Required qualifications include a bachelor’s degree in a related field, over seven years of experience in data analysis, and expertise in SQL and advanced analytics tools. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is seeking motivated Digital Inside Sales Specialists to enhance customer experience for both new and existing clients. The role requires becoming a product expert to communicate Zendesk's value effectively, responding to leads and inquiries through various communication channels, and exceeding established performance metrics. Ideal candidates should have a strong sales background, preferably in software/SaaS, and exhibit excellent communication skills in both French and English. The position involves working primarily in-office, with a hybrid model allowing remote work part-time, and emphasizes the importance of collaboration and learning. Zendesk is committed to fostering diversity and inclusion in its hiring practices and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a motivated Digital Sales Representative who excels in a fast-paced sales environment and provides excellent customer experiences. This role involves responding to inbound leads, understanding customer needs, and becoming a product expert to help drive online business conversions. Ideal candidates should have a proven sales track record, preferably with software/SaaS experience, and be fluent in both French and English. The position requires working in-person four days a week at a Zendesk office in Mexico City or the surrounding area, with some flexibility for remote work. Zendesk emphasizes diversity and inclusion and will make reasonable accommodations for applicants with disabilities.

Zendesk is seeking a motivated Digital Sales Representative to join a new team focused on enhancing customer experiences for their software products. The ideal candidate should possess a proven sales track record, preferably in the Software/SaaS sector, and will be responsible for managing inbound leads, resolving customer inquiries, and conducting product demonstrations. This position requires excellent communication skills, a passion for Zendesk technology, and the ability to thrive in a fast-paced environment. The role is hybrid, requiring in-office attendance three days a week for training and team collaboration. Zendesk promotes inclusivity in the workplace and is committed to providing reasonable accommodations for candidates with disabilities.

Zendesk is seeking a Director of Product Design to oversee design for its Omnichannel Contact Center and Workforce Management products. The role involves leading a team to create customer-centric designs while fostering an inclusive culture and providing both strategic and day-to-day support. The director will collaborate with cross-functional teams and influence product strategy to enhance customer experiences and ensure scalable solutions. Key responsibilities include developing design strategies, nurturing team development, driving innovation and measuring impact, and promoting collaboration across departments. The position necessitates strong leadership experience, strategic thinking, and a commitment to inclusive design practices, with a competitive salary range and flexible hybrid work arrangements.

Zendesk is seeking a Senior Business Systems Analyst to optimize Slack Enterprise Grid and other collaboration tools to enhance productivity across their organization. The role involves leading strategy development, improving workflows, managing change initiatives, and ensuring compliance with data and security policies, while collaborating with IT and security teams. Key responsibilities include developing governance frameworks, facilitating user adoption, analyzing tool usage, and defining key performance indicators (KPIs) to measure the impact of collaboration tools. The candidate should have over six years of relevant experience, particularly with Slack, project management software, and software license management, alongside strong analytical, communication, and collaboration skills. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion in its hiring process.

The company is looking for an experienced Staff Engineer to join their Apps & Extensibility team based in Pune, in a hybrid role that requires three days of on-site work. Candidates should have at least seven years of software development experience, particularly with Ruby on Rails, JavaScript, TypeScript, and cloud technologies. The role involves producing high-quality code, leading technical designs, mentoring team members, and collaborating with various stakeholders across the software development lifecycle. The organization prioritizes best engineering practices and aims to ensure customer satisfaction while fostering a diverse and inclusive work environment. Additionally, Zendesk supports flexibility in work arrangements and aims to create a fulfilling experience for its employees.

The Senior Solutions Consultant at Zendesk is tasked with overseeing the technical and solution aspects throughout the sales cycle, requiring a blend of sales acumen and technical expertise. This role involves collaborating with various teams to bridge the gap between sales and prospects while managing technical relationships to enhance customer satisfaction. Candidates should have at least five years of presales experience, a strong understanding of AI's impact on customer service, and knowledge of web technologies and SaaS applications. Desired skills include experience in implementing enterprise software solutions and the ability to develop reference architectures. The position operates in a hybrid work model, combining onsite collaboration with remote flexibility, and Zendesk emphasizes a commitment to diversity and inclusion in its hiring processes.

Zendesk is hiring an experienced software engineer for a hybrid role focused on frontend development, specifically for their Agent Workspace product. The ideal candidate should have extensive knowledge of JavaScript, TypeScript, React, and experience in building scalable frontend features. This role emphasizes collaboration with diverse teams, mentorship, and maintaining high standards in code quality and performance. Candidates must be based in Karnataka or Maharashtra and should be willing to relocate to Pune for this position. Zendesk fosters an inclusive workplace and offers flexibility in remote work arrangements while prioritizing team connection and collaboration.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

The role of a Senior Technical Architect involves developing customized technical solutions tailored to customers' business requirements, primarily using Zendesk functionalities. Key responsibilities include managing end-to-end implementations, configuring AWS resources, leading technical projects, mentoring junior staff, and collaborating with various teams to architect effective solutions. Candidates should have substantial contact center experience, familiarity with AWS, and strong programming skills in languages like Java or Python. The position also emphasizes the need for strong analytical and project management abilities, as well as excellent communication skills for articulating complex concepts to diverse audiences. The hybrid work model allows employees to benefit from both remote flexibility and in-person collaboration at Zendesk offices.

Zendesk is seeking an experienced Senior Data Engineer for a hybrid role based in Pune, requiring three days of on-site work. The position involves collaborating on data products, developing Data Warehouse Solutions in BigQuery/Snowflake, and employing technologies like dbt, Airflow, and Terraform. Candidates should possess over five years of experience in data engineering, data modeling, SQL, and cloud databases, along with proficiency in programming languages such as Python. Key responsibilities include implementing enterprise data solutions, optimizing data processes, and ensuring data accuracy while collaborating with various stakeholders. Zendesk emphasizes diversity and inclusion in its hiring practices and offers accommodations for applicants with disabilities.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The role involves building and managing a high-performance proxy tier and a global CDN platform, collaborating within a dedicated team, and utilizing a modern tech stack including AWS and Kubernetes. Candidates should have over five years of experience in DevOps, expertise in edge-related technologies, and proficiency with tools like Docker and Cloudflare. Preferred competencies include experience in SaaS environments, strong problem-solving skills, and familiarity with observability tools. The position offers a hybrid work schedule, a competitive salary range in Poland, and emphasizes Zendesk's commitment to diversity and inclusivity in the workplace.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical, solution, and competitive aspects while collaborating closely with Sales, Marketing, and Product teams. Candidates are expected to have over three years of presales experience, proficiency in German, and a solid understanding of web technologies and SaaS applications. Key responsibilities include maintaining technical relationships with clients, delivering tailored technical information, and executing customer Proofs of Concept. Desired skills include familiarity with CCaaS technologies, consulting experience with enterprise software, and insight into AI's impact on customer service. Zendesk promotes a hybrid work environment that facilitates both in-person collaboration and remote flexibility while being committed to diversity and inclusion.

Zendesk is seeking an Advocacy Manager to lead and develop its Advocacy team, focusing on fostering collaboration and growth while aligning with global KPIs. The role includes managing and coaching team members, addressing customer needs, expediting advanced issues, and driving service improvements through data analysis and feedback. Key responsibilities involve maintaining team performance, conducting coaching sessions, managing escalations, and collaborating with other departments to ensure optimal customer experience. Qualified candidates should have relevant supervisory experience, strong metrics-driven process skills, excellent communication abilities, and technical support background in a SaaS environment. The position offers a salary range of $83,000-$125,000 with hybrid work flexibility, promoting a diverse and inclusive workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, focusing on driving the company's Service narrative and go-to-market (GTM) initiatives. The role involves collaborating with various teams to establish effective messaging and strategic frameworks while conducting market research and enabling internal partners with clear communication materials. Candidates should have 4-6 years of experience in product marketing, preferably in software or SaaS, and possess strong storytelling and analytical skills. The company emphasizes a flexible work environment that combines in-person collaboration with remote work. Additionally, Zendesk is committed to diversity, equity, and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager to lead its Cyber Defense Fusion Center operations, focusing on implementing a follow-the-sun model for cyber defense in the APAC region. This leadership role involves enhancing security posture, ensuring effective incident response across time zones, and collaborating with diverse teams to integrate security throughout the development lifecycle. Candidates should have over 10 years of experience in cybersecurity management and expertise in cloud security solutions, alongside strong leadership and communication skills. The position is hybrid, requiring three days on-site in Pune and includes relocation for eligible candidates. As part of Zendesk's early-stage Product Development Center of Excellence in Pune, this role provides a unique opportunity to shape the culture and success of the center.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing systems used globally by customer support agents. The ideal candidate will collaborate with cross-functional teams to deliver high-quality, enterprise-grade software while addressing user issues and security vulnerabilities. Applicants should have over four years of experience in software development, particularly with Ruby/RoR, React, and scalable system design principles, and demonstrate a pragmatic approach to engineering. Zendesk promotes a collaborative work culture that values flexibility, innovation, and employee growth, offering competitive salary and benefits. This hybrid role requires attendance at the Krakow office part of the week, aligning with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to join their Product Development team, focusing on enhancing customer and employee service solutions. The role involves leading company-wide initiatives, coordinating with various teams such as Product Management and Engineering, and utilizing reporting and analytics to inform decisions. Candidates should have experience managing large-scale software releases, a strong understanding of AI and data analytics, and familiarity with Technical Program Management tools and agile practices. Effective facilitation skills and the ability to navigate risks are key aspects of the position. Additionally, Zendesk promotes a hybrid work environment, encouraging collaboration while offering remote flexibility, and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a detail-oriented Localization Engineer responsible for managing and optimizing localization operations for its software products. The role involves developing workflows, collaborating on technical localization issues, and utilizing tools and software to enhance translation processes. Candidates should possess a Bachelor’s degree in a relevant field and have proven experience in localization with expertise in programming languages like Python and Perl. The position offers full project ownership, opportunities for professional growth, and a flexible hybrid work environment. Zendesk is committed to diversity and inclusion in hiring and encourages applicants from all backgrounds.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

The Platform Architect (PA) for Zendesk AI is tasked with managing the technical, solution-oriented, and competitive elements of customer engagement through the AI platform. This role requires a blend of sales acumen and technical expertise, with a focus on communicating the business value of the software to high-level executives. The PA will collaborate with various teams including Sales, Marketing, and Product Management to bridge the gap between the Zendesk Account Team and prospects, while delivering product demonstrations and supporting customer trials. Candidates are expected to have significant experience with enterprise software solutions and a deep understanding of customer service software, along with proficient communication skills in both Japanese and English. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining the Zendesk Data Platform. The role involves designing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have 4+ years of data engineering experience, proficiency with cloud databases like Snowflake, and familiarity with programming in Python. Collaboration with team members to enhance data pipelines and resolve production issues is crucial, alongside ensuring data accuracy and governance. The position is hybrid, requiring in-office attendance part of the week in Karnataka or Maharashtra, and Zendesk values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Platform Architect for their Contact Center Center of Excellence, focused on enhancing customer support through platforms like Zendesk and Amazon Connect. The candidate will be responsible for designing scalable customer service solutions, leading technical strategies, and ensuring seamless integration across various technologies. Key daily activities include optimizing contact center solutions, mentoring presales specialists, and driving innovation in customer experience technologies. The ideal candidate should have over 10 years of experience in solution architecture, with specific expertise in contact center technologies and strong leadership and communication skills. Zendesk promotes a flexible work environment and commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking a collaborative and motivated individual to join its Technology Alliances team, focusing on managing partnerships within the LATAM region. The ideal candidate will have over six years of experience in partnership management, particularly in the technology sector, and possess strong emotional intelligence and attention to detail. Key responsibilities include recruiting and managing regional technology partnerships, leading go-to-market initiatives, and serving as a liaison for internal and external stakeholders. Additionally, the role involves supporting fellow Technology Partner Managers and enhancing the developer ecosystem by promoting Zendesk's platform and assisting with partner integrations. Zendesk emphasizes a supportive and inclusive work culture, offering flexibility, competitive benefits, and a commitment to diversity and community engagement.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding phase for customers. The Service Consultant is responsible for guiding customers through the onboarding process and ensuring a successful implementation of Zendesk products tailored to their business needs. Key responsibilities include delivering customer implementations, clarifying objectives and automation needs, designing AI agents, and ensuring quality assurance throughout the onboarding journey. The ideal candidate should have experience in customer experience automation, CRM management, and project management, along with strong analytical and communication skills. The position requires in-office collaboration 2-3 times a week, while offering flexibility based on business needs, and is limited to candidates located in Karnataka or Maharashtra.

The job description seeks a Service Consultant to facilitate customer onboarding for Zendesk products, focusing on enhancing customer experience and ensuring a smooth transition from sales to implementation. This role involves understanding customer objectives, managing project scopes, and guiding clients through the onboarding process, specifically related to AI agents and other product solutions. Key responsibilities include leading customer implementations, clarifying automation needs, supporting change management, and providing quality assurance for AI implementations. The ideal candidate should have experience in CX automation and project management, alongside strong communication and analytical skills, while being familiar with CRM systems and technical architecture. The position is hybrid, requiring in-office presence a few days a week, and is limited to candidates located in Karnataka or Maharashtra.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków to support data-informed decision-making within the product organization. The role involves collaborating with Product Managers, development teams, and other cross-functional partners to enhance strategic roadmap planning and improve communication of product decisions. Key responsibilities include managing customer feedback, supporting product lifecycle processes, tracking feedback for roadmap decisions, and contributing to efficient internal documentation. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. Zendesk promotes a hybrid work model that allows flexibility while fostering collaboration and learning within the team.

The job description outlines a role within Zendesk's centralized quality and reliability team focused on supporting engineering in product development, testing, and launching. Key responsibilities include designing and executing testing strategies, performing both manual and automated testing, and maintaining testing documentation and automated test frameworks. Candidates should have over four years of experience with testing enterprise SaaS products, fluency in scripting languages, and familiarity with various testing frameworks and CI/CD tools. The role is hybrid, requiring some in-office work in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to collaboration and inclusivity. Zendesk is an equal opportunity employer and actively promotes diversity in the workplace.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team based in Singapore, targeting the Greater China, Hong Kong, Taiwan, and South East Asia markets. The ideal candidate should possess native-level Mandarin fluency and at least 7 years of sales experience, including a minimum of 4 years in a sales management role, particularly in the SaaS sector. The Senior Sales Manager will be responsible for driving revenue growth, leading a team of sales professionals, and mentoring team members to exceed sales targets while fostering a collaborative culture. This role involves analyzing market trends, engaging with C-level executives, and utilizing data-driven insights to improve sales processes. Candidates must also show a proven track record of meeting quotas and demonstrate strategic thinking and strong operational discipline.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is seeking a Staff Software Engineer to join their Agent Workspace Messaging team, focusing on enhancing customer support experiences through advanced messaging technology. The role involves leading development initiatives, collaborating with cross-functional teams, and solving complex architectural challenges within large-scale distributed systems that handle millions of conversations daily. Candidates should have over eight years of experience in software engineering, proficiency in major programming languages, and a solid background in building distributed systems, particularly in a SaaS environment. The position is hybrid, requiring three days of in-office work in Pune, and emphasizes the importance of mentoring other engineers and contributing to a strong engineering culture. Zendesk promotes diversity, equity, and inclusion within the workplace and encourages applicants from various backgrounds.

Zendesk's Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience by making it more consistent and intuitive. The role involves solving complex problems independently and collaboratively, maintaining the team's frameworks and tools, and developing architectural improvements. Candidates should have over six years of frontend software development experience, with expertise in JavaScript, React, and various related technologies. This hybrid position requires three days of in-office work in Pune and emphasizes mentorship, collaboration, and adapting to rapid changes. Zendesk values diversity and inclusion, offering flexible work arrangements while ensuring commitment to delivering stable and reliable software solutions.

Zendesk is seeking a Staff Software Engineer for its Cracow office to join a high-performing team focused on enhancing the global email platform, a crucial element of their customer support infrastructure. The engineer will play a key role in reimagining and modernizing the inbound email architecture of Zendesk Support while developing scalable services in Ruby on Rails and engaging in some front-end work with React/JavaScript. Responsibilities include architectural decision-making, collaboration with cross-functional teams, and participation in operational excellence practices. Required qualifications include significant experience with Ruby on Rails, knowledge of JavaScript and React, and familiarity with modern DevOps practices. The position offers opportunities for professional growth, a dynamic work culture, and a flexible hybrid working arrangement, with a salary range based on experience.

Zendesk aims to enhance the customer experience with its products, serving over 170,000 global brands. The organization is seeking a hybrid role, requiring three days in the office and relocation to Pune, where candidates will work on high-scale, data-intensive integrations alongside a diverse global engineering team. Responsibilities include designing and implementing customer-facing software, ensuring long-term solution viability, managing time effectively, and mentoring junior engineers. The ideal candidate should have at least 8 years of software engineering experience, particularly in frontend development with JavaScript/TypeScript and experience with integrations in popular SaaS product environments. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its hiring practices and work culture.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk aims to enhance customer experience through innovative solutions powered by AI and Machine Learning, supporting over 125,000 brands globally. They are seeking an experienced Machine Learning Engineering Manager to lead a team focused on knowledge creation through generative AI and making that knowledge easily accessible via information retrieval systems. The role requires overseeing the development and delivery of machine learning features, working closely with various teams to align projects with company strategy, and ensuring high engineering standards. Candidates should have a background in managing teams, experience in delivering ML projects, and strong communication skills, with a focus on collaboration and self-development. The position offers a flexible work environment, opportunities for professional growth, and a commitment to diversity and inclusion within the workplace.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics team, working in a collaborative Agile environment on the software development lifecycle. The role involves crafting curated data products, developing data warehouse solutions primarily in BigQuery/Snowflake, and utilizing technologies like dbt and Airflow. Daily responsibilities include collaborating with team members to design data models, implementing data warehouses, optimizing data processes, and building analytics solutions for various business domains. Candidates should have at least 5 years of experience in data engineering, data architecture, and SQL, with proficiency in integrating third-party SaaS applications and ensuring data quality. The position offers a hybrid work arrangement, requires physical presence in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a member for their globally distributed Product Security team, which focuses on securing applications, infrastructure, and data. The role involves collaborating with engineering teams to implement secure design practices for AI products, conducting architecture reviews, mentoring fellow team members, and developing scalable security solutions. Candidates should have 10 years of security experience, including at least five in secure software development, as well as proficiency in programming, AWS, modern web technologies, and communication skills. Preferred qualifications include experience with application security, participation in bug bounties, and relevant security certifications. The position is designed for a hybrid work environment, balancing in-office collaboration with remote flexibility.

Zendesk is hiring for a hybrid role that requires three days a week in the office in Pune, focusing on enhancing customer experience through their global engineering team. The role involves supporting engineering teams through the entire QA lifecycle, including designing and executing testing strategies, performing both manual and automated testing, and documenting bugs and testing processes. Ideal candidates should have over four years of experience with enterprise SaaS products, be proficient in scripting languages like JavaScript or Python, and be familiar with testing frameworks such as Selenium and CI/CD tools like Jenkins. Strong communication and collaboration skills are essential due to the global nature of the team, as well as an understanding of cultural sensitivities. Zendesk emphasizes diversity and inclusion in its hiring practices and accommodates individuals with disabilities as needed.

Zendesk is seeking an experienced Customer Data Platform (CDP) Administrator to join its Global Marketing Operations team, providing an opportunity to grow in a fast-paced environment. The administrator will manage the CDP, ensuring data integration from various sources while enhancing customer experiences through personalized marketing. Key responsibilities include overseeing data integrations, maintaining user access, and collaborating with data teams to meet operational benchmarks. Candidates should possess hands-on experience with CDP management, SQL proficiency, and strong project management skills. The role offers a hybrid work model and a salary range of $116,000 to $174,000, with additional benefits and incentives.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team, focusing on enhancing productivity and efficiency through innovative software solutions. The responsibilities of this role include designing and implementing standard solutions, conducting quality assurance testing, participating in Agile Scrum practices, and exploring AI-driven innovations. Candidates should have over five years of experience in backend or integration engineering, strong proficiency in Java, and skills in API design and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD pipelines, and cloud-based technologies, alongside a collaborative and communicative approach. This position offers a hybrid work experience, requiring some in-office presence while promoting flexibility and inclusivity in the workplace.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.

Zendesk is looking for a Senior Executive Assistant to provide support to their Chief Marketing Officer (CMO) and two Senior Vice Presidents (SVPs), playing a crucial role in maintaining operations and team cohesion. Key responsibilities include managing calendars, travel arrangements, and expenses, while organizing team meetings and events to promote collaboration. The position requires strong organizational skills, the ability to prioritize, and the discretion to handle sensitive information, along with the capacity to mentor other Executive Assistants. Candidates should have over seven years of experience supporting senior executives in fast-paced environments, preferably in the tech or SaaS sectors, and be proficient in tools like Google Workspace. The role offers a hybrid work experience, encouraging both on-site collaboration and remote flexibility, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a candidate for a role focused on leveraging Competitive Intelligence to enhance their service platform, which charges customers based on successful resolution of issues. This position combines aspects of product analysis, strategy, and marketing while requiring skills in research, data analysis, and operational support. Responsibilities include conducting research on competitors, providing training to sales teams, mentoring staff, and collaborating with cross-functional teams to integrate competitive insights into decision-making. Ideal candidates will have 5-7 years of experience in relevant fields, strong analytical abilities, and excellent presentation skills. The role is hybrid, facilitating both in-office teamwork and remote work flexibility, and Zendesk is committed to diversity and inclusion in its hiring process.

Zendesk is seeking a leader to develop and execute the AWS go-to-market strategy for a specific country, with a primary focus on building partnerships to drive business growth. This position involves advocating for AWS within Zendesk and enhancing the visibility of Zendesk's offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk sales teams, co-selling strategies, driving event sponsorships, and generating marketing campaigns to bolster pipeline development. Candidates should have extensive experience with AWS partnerships, a deep understanding of AWS programs, and a proven track record of driving growth through alliances. The company emphasizes a fulfilling, inclusive work environment with a focus on diversity and equity.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.

Zendesk is seeking a full-time leader for its Employee Relations (ER) team based in Singapore as part of a strategic initiative to enhance proactive ER practices. The role involves managing regional ER strategies, addressing employee concerns, and collaborating with various stakeholders, including HR and legal teams, to navigate grievances and disciplinary actions. The successful candidate should have extensive experience in ER and labor law across the APJ region, excellent interpersonal skills, and a proactive problem-solving approach. This position includes hybrid work flexibility, with expectations to work in the office part of the week. Additionally, Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and workplace environment.

Zendesk is seeking a Senior Software Engineer to join its Product Security team, which focuses on creating tools to detect and prevent vulnerabilities in their software. The role includes automating security processes, integrating security tools into CI/CD pipelines, and collaborating with engineering teams to enhance security understanding. Candidates should have experience in backend or full-stack development, knowledge of web application development (preferably in Ruby), and strong communication skills. Ideal applicants are team-oriented and have experience with agile processes, while familiarity with application security and AWS is a plus. Zendesk promotes a hybrid work environment and encourages career development while maintaining a commitment to diversity and inclusion in the workplace.

Zendesk is seeking an Engineering Manager for its Contact Center product development team, who will bring strong leadership skills and experience in team growth. The role involves guiding diverse engineering teams, providing mentorship, and ensuring high-quality software delivery that meets customer needs. Key responsibilities include fostering an inclusive work environment, identifying and resolving issues, and collaborating with product partners to set priorities. Candidates should have experience in people management, agile practices, and a dedication to delivering quality software. The position offers a hybrid work environment, and compensation will be based on experience, with a salary range specified for Poland.

Zendesk is seeking a dedicated software engineer for its Contact Center team, looking to enhance the functionality and integrations of its Voice products. The role emphasizes collaboration, technical mentorship, and the adoption of best engineering practices while focusing on real-time application robustness and scalability. Candidates should have extensive experience in distributed systems, proficiency in Ruby/Rails and JavaScript (React), and familiarity with AWS and event-driven architectures. The position entails not only hands-on coding and debugging but also defining technical standards and guiding less-experienced engineers. Additionally, Zendesk promotes a flexible hybrid work environment and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking an Enterprise Account Executive to enhance their B2B sales in the SaaS sector, emphasizing the importance of building customer relationships and driving growth. The role involves acquiring new enterprise customers, managing existing accounts, and developing strategies for market penetration. Candidates should possess significant experience in cloud/software B2B sales, particularly navigating complex sales cycles and exceeding sales targets. Additionally, a strong understanding of Zendesk products and the ability to create territory plans is essential. Zendesk promotes a flexible work environment and values diversity and inclusion in their hiring practices, requiring candidates to be located in Mexico City or the State of Mexico.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

Zendesk is seeking an SMB Account Executive to drive growth in B2B sales within the SaaS sector, focusing on expanding their SMB account base by identifying new opportunities and closing deals. The role requires building strong customer relationships, utilizing data insights to enhance client retention strategies, and effectively communicating the benefits of Zendesk products. Candidates should have a BA/BS degree, at least two years of relevant sales experience, and strong skills in negotiation and presentation. Familiarity with sales tools like Salesforce is beneficial, and fluency in Hebrew is a plus. Zendesk promotes a hybrid work environment, values diversity and inclusion, and is committed to providing accommodations for applicants with disabilities.

The company is looking for a strategic Director of HR Business Partnering to join their AI-focused customer service software company, reporting to the VP of HR Business Partnering for GTM and Sales. This role will be responsible for designing and executing global HR strategies to enhance organizational effectiveness and cultivate a high-performance culture across international markets. Ideal candidates should have extensive HR business partnering experience, particularly within executive sales teams, and demonstrate the ability to influence change at all organizational levels. Key responsibilities include overseeing global workforce strategy, driving organizational transformation, and implementing leadership development initiatives. This position offers a hybrid work model and a competitive salary range, emphasizing the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

Zendesk is looking for a Sales Operations Analyst focused on partner success to enhance operational efficiency and drive business growth. The role requires collaboration with stakeholders, managing partner-related inquiries, and overseeing sales rebate claims while ensuring processes are efficient and up-to-date. Candidates should possess 1-3 years of experience in sales operations, strong organizational skills, and familiarity with tools like Salesforce and Excel. The position also offers a competitive salary, professional growth opportunities, and a hybrid work environment. Zendesk is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.

Zendesk is looking for an Account Executive to help drive B2B sales and grow its Commercial account base within the SaaS industry. The role involves building and nurturing customer relationships, identifying cross-selling opportunities, and leveraging data to enhance client retention and satisfaction. Candidates should have at least three years of relevant experience, be fluent in Norwegian, and possess strong sales skills, including negotiation and deal-closing. The company promotes a hybrid work environment that encourages collaboration while also accommodating remote work. Zendesk aims for diversity and inclusion within its workforce, considering applicants without regard to various protected characteristics.

Zendesk is looking for a dedicated Account Executive based in Bangalore, who has a strong background in B2B sales, particularly in the SaaS sector, to help drive growth and build customer relationships. The role focuses on acquiring new commercial customers, managing existing accounts, and identifying upselling opportunities while ensuring customer satisfaction and retention. Key responsibilities include driving revenue growth, managing sales cycles, and collaborating with internal teams to enhance sales strategies. Candidates should have at least three years of relevant experience, strong skills in communication and negotiation, and the ability to work with senior executives. Zendesk promotes a hybrid working model and values diversity and inclusion in the workplace.

At Atlassian, employees have the flexibility to work from an office, home, or a mix of both, allowing them to balance personal and professional priorities. The company is a rapidly growing software business with over 300,000 paying customers and a culture that emphasizes openness and collaboration focused on customer success. The role of Solution Sales Executive for Jira Service Management involves being an expert in IT Service Management (ITSM) and collaborating with sales teams to drive new sales initiatives. Responsibilities include developing sales strategies, engaging with customers to address their needs, and collaborating across various teams to ensure alignment on sales goals. This position is essential for furthering Atlassian's solution sales objectives within a globally distributed environment.

Atlassian offers flexible work arrangements, allowing employees to work from home, the office, or a blend of both, enabling them to manage personal and family commitments. The company is a rapidly growing software business serving over 300,000 paying customers globally and emphasizes a collaborative culture centered around customer success. As a Solution Sales Executive for Jira Service Management, the role focuses on IT and Enterprise Service Management expertise, driving sales initiatives, and collaborating with the sales team to identify opportunities. Responsibilities include utilizing industry knowledge to inform sales strategies, engaging customers to understand their needs, and working cross-functionally with various teams to align on sales approaches. This position is critical for advancing Atlassian's sales objectives within a distributed workforce.

Atlassian offers its employees the flexibility to choose their work environment, whether in the office, remotely, or a hybrid combination, allowing for better alignment with personal needs and priorities. The company is dedicated to empowering customers in the digital economy with a rapidly growing software business that serves over 300,000 clients worldwide. As a Solution Sales Executive for Jira Service Management, the role focuses on IT Service Management, driving sales initiatives, and collaborating with sales teammates to craft customized solutions. Key responsibilities include educating the sales team about industry trends, developing effective sales strategies, and engaging with customers to identify their needs. The position requires working closely with various teams to ensure a cohesive approach to sales and to identify opportunities for co-selling.

Atlassian offers employees the flexibility to choose their work environment, whether in-office, remote, or a hybrid model, supporting their personal and family priorities. They are looking for an Enterprise Technical Architect, a principal leader who will define and guide technical solutions for clients while ensuring alignment with the company's strategic goals. This fully remote position, based in the Americas, involves collaborating with business and technology stakeholders to deliver scalable and secure solutions. The architect will also provide mentorship to teams, drive innovation, and ensure compliance with industry standards. Key responsibilities include technical guidance, cross-functional collaboration, and advocating for customer needs while maintaining thorough documentation and communication.

At Atlassian, employees have the flexibility to choose their work environment, whether it be from home, in-office, or a hybrid approach, allowing for better work-life balance. The role of the Enterprise Technical Architect involves defining and guiding technical solutions for Atlassian's customers, ensuring that these solutions are scalable, secure, and fit within the organizational strategy. The architect collaborates with various stakeholders to translate business needs into technical solutions while providing mentorship and promoting best practices within engineering teams. This position also requires staying updated on industry trends and ensuring compliance with regulatory standards. Additionally, the Enterprise Technical Architect is responsible for clear communication and documentation, representing customer feedback in product decisions, and fostering a culture of continuous improvement within the technical team.

At Atlassian, employees have the flexibility to work from an office, home, or a blend of both, allowing them to better manage personal commitments and goals. The company is hiring a Senior Engineering Manager for Jira Product Discovery, who will lead a team focused on user growth through initiatives like acquisition, engagement, and retention. This role entails being a technical leader, managing engineers, and collaborating with design and product management to create impactful user experiences. Atlassian aims to build a top-tier engineering organization that prioritizes AI advancements and customer transitions to the cloud, all while delivering value through its main products. Candidates should have over five years of experience in managing engineers, a background in Growth initiatives, and a passion for fostering a culture of continuous improvement.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office or remotely, thus supporting personal and family needs. The company is hiring a Senior Engineering Manager for Jira Product Discovery, focusing on growth strategies that enhance user acquisition, engagement, and retention. The role involves technical leadership, team management, mentoring, and collaboration with design and product management teams to optimize user experiences. Atlassian aims to build a world-class engineering organization that prioritizes AI initiatives and cloud transition while delivering value through its core products. The ideal candidate should have over five years of experience managing software engineers, experience with growth initiatives, and a degree in Computer Science or a related field.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid arrangements to better support their personal and family needs. They are looking to hire a Senior Engineering Manager for Jira Product Discovery, who will lead a team focused on growth strategies such as user acquisition, engagement, and retention. In this role, the manager will oversee engineers, collaborate with design and product management, and provide mentorship, all within a distributed-first company. The engineering organization aims to build empowered teams that prioritize AI initiatives and cloud transitions while delivering value through core products like Jira and Confluence. Ideal candidates should have over five years of software engineering management experience, insights into growth initiatives, and a strong background in collaborating with product teams.

At Atlassian, employees have the flexibility to work from an office, home, or a mix of both, allowing them to balance personal and family commitments. The company is currently looking for a Senior Engineering Manager to lead the Jira Product Discovery team, focusing on user growth, acquisition, engagement, and retention strategies. This role involves providing technical leadership and management for a group of engineers while collaborating closely with design and product management teams. The engineering organization aims to drive initiatives in AI and cloud solutions, centering on products like Jira, Confluence, Trello, and Bitbucket. Ideal candidates will have over five years of software engineering management experience, a relevant degree, and a passion for fostering a culture of innovation and continuous improvement.

Atlassian offers flexible working arrangements, allowing employees to work from the office, home, or a combination of both, which supports their personal and family priorities. The Account Management team focuses on customer retention and revenue growth by managing strategic accounts and partnering with the Global Sales Team. Candidates for this role should have over five years of relevant experience, a strong track record in driving revenue targets, and the ability to handle complex sales cycles. The position involves cultivating relationships with senior executives and maximizing expansion opportunities within Atlassian’s product portfolio. Ideal candidates are team players who adapt to change, prioritize effectively, and align with Atlassian's core values.

At Atlassian, employees enjoy flexible work arrangements, allowing for a balance between personal and professional commitments, with hiring available in any country where the company operates. The Account Management team plays a crucial role in retaining and expanding business with Enterprise customers, driving revenue growth through effective customer engagement and collaboration with the Global Sales Team. Ideal candidates for this role possess over five years of relevant experience, a proven ability to meet revenue targets, and strong relationship-building skills across diverse cultures. Responsibilities include managing high-value renewals, identifying upsell opportunities, and maintaining a comprehensive understanding of Atlassian's product offerings. Although not mandatory, experience in Enterprise SaaS sales, familiarity with data analysis tools, and previous success in managing complex sales cycles are advantageous for applicants.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office, home, or hybrid setups, which helps them balance personal and professional priorities. The Account Management team is responsible for retaining and expanding relationships with the company's largest Enterprise customers, driving revenue growth through proactive customer engagement. Ideal candidates will have over five years of experience in account management, a proven track record of meeting revenue targets, and the ability to navigate complex sales cycles. They should exhibit adaptability, collaboration, and a commitment to learning, while also fostering relationships with clients through various communication channels. Familiarity with Enterprise SaaS products and tools like Salesforce and Clari is a plus, but not mandatory.