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The Technical Architect will develop customized technical solutions aligned with customers' business objectives and own end-to-end delivery of Zendesk-based contact center implementations after understanding functional and technical requirements. They will configure services and deploy resources in customers' AWS accounts (Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more), lead multi-resource technical projects, mentor junior colleagues, and translate business objectives into technical solutions with expert recommendations and defined execution. They will collaborate with Zendesk Professional Services teams across engagements as the lead technical solution designer, lead or participate in design and configuration workshops, produce Technical Design Documents and Zendesk Custom App Specifications, and support development and testing with QA Analysts. They will maintain ongoing communication with Engagement Managers about project status, manage multiple projects concurrently, handle high-profile escalations, support pre-sales by gathering requirements and providing solutions and estimates, and maintain Zendesk product expertise for the Contact Center to lead technical discussions and propose enhancements. Qualifications include a Bachelor’s Degree or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, familiarity with backend languages (Java, C#, Node.js, Python, PHP), AWS experience and RESTful APIs, SaaS familiarity, strong communication, and hands-on coding with AWS Lambda and Python; Zendesk also emphasizes its hybrid work model and commitment to diversity and inclusion with accommodations available.

- The Solutions Architect will be the primary technical expert in the pre-sales process, partnering with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions that secure new professional services engagements. - Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal use of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across Zendesk’s Contact Center product suite, and collaborating with Professional Services to ensure a smooth transition from sales to delivery. - Qualifications require 3+ years of customer-facing experience (preferably in technical support or consulting), 3+ years building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect as a must-have, the ability to translate business objectives into a comprehensive technical solution and estimate, and exceptional communication skills. - The role is hybrid, with in-office presence required part of the week and a schedule determined by the hiring manager, blending onsite collaboration with remote flexibility. - Zendesk emphasizes a fulfilling and inclusive workplace, with commitments to diversity, equity, and inclusion, transparency about AI screening, equal opportunity employment, accommodations for applicants with disabilities, and a contact for accommodation requests.

The Services Consultant will own end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include serving as a Zendesk Contact Center subject matter expert, leading design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more), collaborating with cross-functional teams, conducting client training, and maintaining regular project communications with Engagement Managers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building/migrating complex cloud solutions, experience implementing and supporting AWS environments, automation and integration experience across contact centers, strong coding skills with AWS Lambda and Python, and a passion for hands-on work. The role is hybrid, designed to balance in-person collaboration with remote work, requiring partial on-site attendance at a local office with schedule details determined by the hiring manager, within Zendesk’s culture of work-life balance, diversity and inclusion, and social impact. Zendesk is an equal opportunity employer that may use AI screening, provides accommodations for disabilities on request, and offers information about EEO rights and diversity initiatives.

Zendesk is a leading tech company focused on customer experience software, and the role is Program Manager, Product Development for the Zendesk Platform, collaborating with Product Management and Engineering to drive cross-product initiatives and bring new products to market. The role acts as the glue coordinating with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to ensure on-time delivery of engineering programs, while guiding roadmaps, dependencies, and commitments across teams. Responsibilities include identifying and mitigating risks, owning regular program status reporting, facilitating meetings and ceremonies, building strong relationships, and continuously improving processes to simplify operations. Basic qualifications include proven program or technical project management experience with cross-functional delivery, the ability to independently drive activities using established processes, experience with agile tools (Jira, Confluence, Trello, etc.), understanding of organizational dynamics, and strong problem-solving, communication, and facilitation skills. Preferred qualifications include prior software company experience releasing product features, familiarity with OKRs or similar frameworks, the ability to build buy-in and governance, experience aligning with PMs and EMs, and a hybrid-working arrangement; Zendesk is an equal opportunity employer with privacy notices and accommodations for applicants, and may use AI in screening.

Zendesk is seeking a Senior Software Developer to join their Ticketing Product team, focusing on enhancing the core functionality of their support ticket system. The role involves simplifying a complex ticketing system, delivering enterprise-grade software, and ensuring code quality through robust testing practices. Candidates are required to have over four years of software development experience, especially with Ruby on Rails, and a strong understanding of API design and system architecture. Preferred qualifications include familiarity with server-side languages, relational databases, and event-driven architectures. Zendesk fosters a hybrid work environment, promoting inclusivity and fairness in their hiring process.

Tempo is a leading provider of integrated solutions for time and resource management, trusted by over 30,000 customers including many Fortune 500 companies. The company, which started as a time-tracking tool in 2007, has grown to be the top time management add-on for Jira and regularly innovates its products to enhance workplace productivity. Tempo is currently seeking a Senior Field Marketing Manager to develop and execute marketing initiatives that drive revenue and strengthen customer relationships, collaborating closely with sales and partners. The role involves creating tailored marketing programs, managing budgets, and measuring the return on investment of campaigns. Tempo promotes a remote-first work environment, offers unlimited vacation, and emphasizes a culture of collaboration and professional growth, while also committing to diversity and inclusion in hiring practices.