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Zendesk’s Digital CX team is hiring a Learning Innovation Specialist to reimagine Zendesk Academy using AI-powered personalization, learner segmentation, gamification, cohort models, localization, and data-driven experimentation, with a focus on innovation and learner engagement rather than direct content creation. The role partners across Product, Marketing, Partners, Enablement, UX, Instructional Design, Customer Experience, and Community teams to ensure education innovations align with learner needs and business goals, maintaining cross-functional roadmaps. Key duties include cross-functional roadmap alignment, segmentation, AI-driven personalization, gamification strategy, cohort learning and community collaboration, experimental pilots, localization, continuous feedback, and standards compliance. Requirements include 4+ years in customer education or related B2B SaaS/enterprise tech roles, an innovation mindset, data fluency, proven cross-functional leadership, global/multilingual experience with localization sensibility, learner-centricity, excellent communication, and a builder mindset, with a hybrid work arrangement requiring in-office presence in Mexico City or Mexico State. Zendesk emphasizes an inclusive culture, equal opportunity employment, potential AI screening, and accommodations, and invites applicants from diverse backgrounds while providing information on EEO rights and accessibility.

Zendesk’s Digital CX team seeks a Senior Digital Learning Engagement Specialist to lead multi-channel content distribution and learner engagement strategies that drive product adoption, deepen user engagement, and accelerate retention by embedding contextual, just-in-time education across Zendesk’s platform and journeys. The role collaborates with Marketing, Product, Community, Enablement, Partners, Instructional Design, and Customer Experience teams to ensure education initiatives align with business priorities and customer lifecycles, connecting learners to the right content at the right time. Responsibilities include owning a multi-channel learning content distribution strategy, using SEO/AEO/GEO and analytics to optimize engagement, leading cross-functional campaigns, delivering contextual just-in-time learning within workflows, and continuously analyzing performance to improve impact, with a focus on enablement partnership, cross-functional alignment, and innovation in learner engagement including AI pilots. Required qualifications include 5+ years in customer education or related roles in B2B SaaS/tech, strong technical fluency in SEO/AEO/GEO, marketing automation, LMS integrations, a data-driven mindset, strategic thinking, customer obsession, excellent communication, adaptability, and a hybrid work arrangement; the role is located in Mexico City (CDMX) or Mexico State (Estado de Mexico) with in-office requirements. Zendesk emphasizes an inclusive culture, hybrid policy, and potential use of AI in screening, and provides information on equal opportunity, diversity and disability accommodations, along with contact options for accommodations if needed.

Zendesk is hiring a Sales Operations Analyst who will drive the global shift to intelligent automation, designing data-driven workflows and AI-powered solutions while partnering with Sales, Marketing, Product, and IT, with a focus on APAC. The role involves leading sales system initiatives and Salesforce-integrated automations, maintaining integrations across the GTM tech stack, activating data via SQL/BI dashboards, and collaborating with global teams to ensure tool adoption. Requirements include 3–5 years in Sales/Revenue Ops or similar, strong communication skills, Salesforce experience (certification a plus), familiarity with Zendesk or other CS software, change management experience, and hands-on API-based integration using iPaaS like Workato or Zapier. The ideal candidate is action-oriented, globally collaborative, solution-minded, adaptable, and proficient at translating business needs into technical solutions, with an understanding of privacy and data governance. The role offers a hybrid work arrangement, a commitment to diversity and inclusion, and notes on AI screening and accommodations for applicants with disabilities.

The IAM Engineer at Zendesk will design, configure, test, implement, and maintain systems that control access to the organization’s resources, ensuring only authorized users can access sensitive data while preventing unauthorized access, with daily duties including managing identity tools and cloud services (MFA, Security Token, OAuth, AWS, Okta, Atlassian, BigFix) and administering IAM-related SaaS applications. They will gather business, functional, and technical requirements for establishing an Okta Identity Platform, review Okta updates, enforce entitlement and access management policies, manage app integration requests (SSO and user lifecycle), and handle IDM processes, service accounts, sandbox access, and API configuration. Requirements include 6+ years in IT operations or equivalent, strong Okta expertise (Identity Engine, Universal Directory, Adaptive MFA), knowledge of cloud authentication and access management, IAM concepts, direct experience with SaaS IAM apps, and ability to present SSO concepts to stakeholders; Okta Workflows knowledge is a plus, with the ability to work across geographies and travel up to 10%. Preferred: Okta Certified Administrator or higher; excellent verbal and written communication, drive for continuous learning, strong decision-making, negotiation, facilitation, and diverse collaboration skills. Location and work setup: Zendesk hires only from Karnataka or Maharashtra, with a hybrid model requiring part in-office time determined by the manager; Zendesk is an equal opportunity employer and may use AI in screening, with accommodations available for applicants with disabilities.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, program management, and reporting solutions to help teams work better. Since its 2007 start as a time-tracking tool and its growth to the leading Jira time-management add-on, Tempo has become a trusted name in the Atlassian ecosystem and aims to innovate while keeping a people-centric culture. The QA Analyst role involves comprehensive testing (functional, regression, performance) with heavy Jira/Confluence/DC/Cloud compatibility testing, test documentation, defect resolution, test execution, and contributing to test automation and QA process improvements. Desired candidates have a relevant degree or equivalent, strong QA methodology knowledge, manual and exploratory testing experience, web app testing, knowledge of GET/POST, basic XSS, and collaborative, analytical problem-solving, with advantages in ISTQB, Jira admin, agile, performance/security testing, and automation skills with Cypress/Playwright, Jest, OWASP ZAP and languages like Java/Kotlin/TS/Python/Go. Tempo offers a remote-first environment, unlimited vacation, extensive benefits, training and travel perks, a diverse and inclusive culture, and opportunities for professional growth, encouraging applicants to submit resumes in English and join the equal-opportunity workplace.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. - The company’s mission is to reinvent B2B selling, building a multi-billion business by delivering products that delight customers and removing friction to drive sales and adoption. - The described role is a strategic partner to Senior Sales Leadership, supporting EMEA Account Executive teams to drive operational excellence and accelerate revenue growth in a high-growth, collaborative enterprise SaaS environment. - Responsibilities include trusted field partnership, forecasting and pipeline management, coverage and capacity planning, sales process design and optimization, and driving AI and automation to improve productivity and metrics. - The role also involves sales excellence evangelism, collaborating with Central Operations, Analytics, Systems, and Enablement to standardize and optimize processes, people, and technology for revenue growth.

At Atlassian, employees can choose office, home, or hybrid work arrangements, and the company hires in any country where it has a legal entity to support personal priorities. Atlassian’s mission is to reinvent B2B selling, building a fast-growing, multi-billion business by delivering products that delight customers and reduce friction to drive sales and adoption. The role described is highly visible and acts as a strategic partner to Senior Sales Leadership, supporting EMEA Account Executive teams and bridging from business intelligence to the C-suite. Responsibilities include field partnership and insights for high-touch EMEA Enterprise and Mid-Market AE teams, forecasting and pipeline management, and leading annual planning for coverage and capacity. Additional duties involve sales process design and optimization, adopting global sales practices, leveraging AI and automation, and collaborating with Central Operations, Analytics, Systems, and Sales Enablement to standardize processes and drive revenue growth.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, and is the #1 time-management add-on for Jira. Founded in 2007, Tempo has grown into a trusted Atlassian ecosystem leader that helps teams work smarter through ongoing product innovation. The role is enterprise-focused outbound, partnering with an Enterprise Account Director to generate qualified pipeline and navigate complex buying committees using AI and precise messaging. Responsibilities include owning outbound strategy on a named enterprise list, engaging economic buyers, technical evaluators, and executives; joint account planning; rigorous qualification; Salesforce hygiene; and leveraging AI and industry knowledge to accelerate research and personalization. Requirements include 2+ years of outbound B2B SaaS sales development (enterprise/strategic experience preferred), strong communication and collaboration skills, proficiency with Salesforce, SalesLoft/Outreach, LinkedIn Navigator, data enrichment tools, and familiarity with intent data platforms or Gong, plus the benefits of a remote-first role and growth opportunities.

The Maquina team at Zendesk in Lisbon is hiring a Staff Engineer to turn the company’s knowledge into action by building and scaling AI-powered procedures on a Retrieval Augmented Generation platform, with Ruby on Rails and TypeScript services and collaboration with teams in Copenhagen and data science partners. You’ll actively shape and lead design, prototyping, and development in an agile environment, tackle complex reliability issues across the stack, and promote a customer-centric approach while mentoring colleagues. Required qualifications include 6+ years of experience building high-availability services in Ruby on Rails/NodeJS/TypeScript, experience with LLM integrations and enterprise AI features, strong architectural skills, autonomy to drive projects, and proficiency with observability tools to ensure reliability. Preferred qualifications include a CS degree, experience with Content Management Systems, event-driven architecture and high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, and contributions to open source projects. The role is based in Lisbon with a hybrid work model (two days per week in the Lisbon office and flexible remote options within the Lisbon time zone), and Zendesk emphasizes diversity, inclusion, AI screening policies, and accommodations for disabilities.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

The role is a Business Systems Analyst – Adaptive Planning (Finance Systems) based in Pune, India, focused on Workday Adaptive Planning to enhance budgeting, forecasting, and reporting in FP&A. You will own Adaptive Planning processes, gather and document business requirements, translate them into functional specifications, improve finance workflows, collaborate with cross-functional teams, support UAT, and participate in agile and continuous improvement initiatives. Must-have skills include hands-on Workday Adaptive Planning experience, a strong understanding of financial planning, budgeting, and forecasting, and solid business/functional analysis with effective stakeholder communication. Nice-to-have skills include NetSuite experience, exposure to integration tools like Workato, SaaS environments, and familiarity with agile tools like Jira, plus experience in finance transformations or R2R/S2P and data/reporting tools. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office requirements, may use AI screening, and is an equal-opportunity employer with location restrictions to Karnataka or Maharashtra along with accommodations for disabilities.

Appfire champions a flexible, remote-first work culture that lets employees choose where to work, balance personal life with flexible time off, and pursue growth through learning platforms, leadership programs, and internal mobility. The company seeks a Senior Technical Project Manager to lead enterprise initiatives across IT, engineering, and business platforms in a fully remote role serving AMER, EMEA, and APAC, reporting to a Senior Manager in Spain. Responsibilities include driving complex initiatives (Salesforce, Workday, Atlassian, NetSuite, M&A integrations), facilitating alignment between business goals and technical decisions, and enforcing PMO standards while integrating AI and automation to improve delivery. Requirements include 5+ years of end-to-end experience on enterprise-wide technical programs, strong technical fluency, experience applying AI/automation to PM, excellent cross-timezone collaboration, risk management, and ability to translate between technical and non-technical audiences. Benefits include an indefinite contract, equity, 26 vacation days plus 12 wellness days, volunteer time, Appfire University training, private healthcare and life insurance, home office and lunch allowances, remote-first with optional offices in Warsaw and Gdańsk, and a strong emphasis on CSR and security/compliance certifications.

Tempo, with over 30,000 customers including a third of Fortune 500, offers integrated time management, resource planning, budget management, roadmapping, and more, and is the leading time management add-on for Jira in the Atlassian ecosystem, helping teams work smarter from vision to value. They are hiring a Director of Product Marketing to own the go-to-market strategy for the enterprise platform and elevate Tempo from a native utility to a standalone, platform-agnostic enterprise brand targeting executive buyers at complex organizations. Responsibilities include persona mastery and validation, ecosystem amplification with channel partners and GSIs, inbound PMM and product influence on the roadmap, commercial strategy including pricing and packaging, sales enablement, and evolving messaging from PPM for Jira to a true enterprise platform. The ideal candidate has 8–12 years in B2B SaaS product marketing, a track record of launching flagship products and scaling GTM to $50–$200M ARR, enterprise strategy, ecosystem thinking, high agency, and a commercial mindset focused on win rates and pipeline velocity. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, equal opportunity employment, and opportunities for professional growth and impact.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.

Zendesk is seeking an APAC HR Operations expert who acts as a consultative partner with mastery of APAC benefits and statutory requirements, and who can leverage Workday and Zendesk in a high-growth environment. The role’s responsibilities include being the primary responder for APAC payroll/benefits/compensation inquiries, administering regional benefit programs (CPF, Superannuation, SSS/Pag-IBIG) while ensuring compliance with tax years and labor laws, maintaining data integrity in Workday, and driving process harmonization and mandatory government filings across APAC. It requires operational discipline, critical thinking to identify systemic solutions beyond quick fixes, and adaptability to regional needs with openness to AI and automation tools; basic qualifications include 2+ years in HR Shared Services, experience supporting 2-3 APAC markets in payroll and benefits, managing statutory requirements, and strong English skills. Preferred qualifications include hands-on Workday (Payroll & Benefits) and Zendesk experience, ability to localize Global People policies for regional jurisdictions, and the capability to manage high-volume ticket queues with consistent quality. The job offers a hybrid work model with on-site requirements, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is expanding its Manila-based People Services team to deliver world-class AMER/LATAM support, seeking a Total Rewards expert who can navigate U.S. Open Enrollment and LATAM statutory benefits in an AI-first, high-growth environment. The ideal candidate is a disciplined HR professional with a "double-check" mindset, deep knowledge of AMER/LATAM payroll and benefits, and the ability to proactively harmonize processes in a fast-paced Shared Services setting. You’ll empathetically support employees on pay, 401k, and medical enrollments; administer U.S. health plans (HSA/FSA) and LATAM statutory requirements; perform Workday data audits; maintain audit-ready documentation for regulators (e.g., SOC1); and contribute to policy localization and knowledge-base improvements. Basic qualifications include 2+ years in an HR Shared Services environment, experience supporting US/Canada/LATAM payroll or benefits, and the ability to work a permanent night shift; preferred qualifications include hands-on Workday and Zendesk experience, U.S. Open Enrollment or LATAM bonus administration, and the ability to manage high-volume ticket queues with consistent quality. The role is hybrid with in-office days and remote flexibility, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations; applicants are invited to apply.

Tempo is a global software company trusted by more than 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams turn vision into value. Since its 2007 beginnings as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded through a range of tools and acquisitions within the Atlassian ecosystem. The company is seeking a passionate software developer to work on flagship products such as Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud, focusing on solving customer problems with clean code. Requirements include 4+ years of server-side development in Java and/or Kotlin, plus experience with TypeScript/React, APIs, distributed systems, Kubernetes, AWS, SQL and NoSQL databases, and strong communication and autonomous-working abilities. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and opportunities for impact, collaboration, and professional growth, with a commitment to equal opportunity and inclusion.

Tempo has 30,000+ customers, including a third of Fortune 500, and offers a suite of integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools; it began in 2007 as a time-tracking project and is now the #1 time management add-on for Jira, expanding in the Atlassian ecosystem. The company is seeking a QA Analyst to conduct functional, regression, and performance testing, perform extensive compatibility testing across Jira, Confluence, DC and Cloud versions, maintain test documentation, collaborate with developers and product managers, execute tests, log and track defects, and contribute to automation and continuous testing initiatives, including production support. Requirements include a bachelor’s degree or equivalent, strong English, solid QA methodologies, experience in manual testing of web applications, understanding of business logic and UI, knowledge of GET vs POST, basic XSS, and a proactive approach to improving QA processes and collaborating to understand user needs. Preferred qualifications include ISTQB, Jira administration, agile methodologies, performance and security testing, automation tools (Cypress/Playwright/Jest), and coding experience in Java, Kotlin, Typescript, Python, or Go, plus Linux/MacOS/AWS experience. Tempo offers a remote-first environment, unlimited vacation in many locations, comprehensive benefits, training and travel reimbursements, diverse teams, and equal opportunity employment; applicants should submit resumes in English.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an execution-focused GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers and drive Prospect-to-Quote and Quote-to-Invoice initiatives, working with global Sales, Revenue Ops, and Architecture to turn strategic roadmaps into deliverables while maintaining sprint cadence and a high-velocity release schedule. Responsibilities include leading and mentoring a team of Salesforce Developers, CPQ Specialists, and QA Analysts, acting as Delivery Lead for daily stand-ups, sprint planning, backlog grooming, and retrospectives, and removing blockers by translating complex business logic into actionable technical stories. You will oversee hands-on system execution across Salesforce, Salesforce CPQ, Zuora, and Gong, ensure CPQ configurations are implemented per design, and manage integration workflows with Marketo and other top-of-funnel tools. Quality Assurance and Release Management responsibilities include owning CI/CD for the Salesforce ecosystem, coordinating deployments and sandboxes, enforcing development best practices and code reviews, acting as final QA gate before UAT, and maintaining alignment with global stakeholders via regular updates and overlapping working hours (current IST 2 PM–11 PM, may change). Required qualifications include 5+ years in Salesforce/GTM execution with 2+ years in a Delivery/Tech Lead role, strong Agile/Scrum experience, a solid technical Salesforce background, CPQ/Lead-to-Quote knowledge, and exceptional global collaboration; preferred qualifications include Salesforce certifications and experience with automated testing and release tools; candidates must be located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and a commitment to diversity.

Appfire is a remote-first, people-first company that lets employees choose how and where they work while supporting growth, learning, and work-life balance across a global team. They are hiring a Senior Product Manager to lead the Configuration Manager for Jira Cloud (CMJ Cloud) expansion, translating customer and market needs into a cloud migration and configuration management solution with a clear strategy and roadmap. Responsibilities include owning the CMJ Cloud roadmap for one of two Scrum teams, providing technical product vision, conducting market and customer research, defining requirements, and coordinating go-to-market and KPI tracking with engineering, marketing, and support. Qualifications include a technical degree or equivalent product management experience, 3+ years in technical product management, 2+ years of SaaS experience, 3+ years using product analytics tools, and knowledge of cloud and API concepts; Atlassian ecosystem experience is a plus. Benefits highlighted include equity, home office and wellness stipends, learning platforms, 26 days of PTO (plus Wellness Days), private healthcare and CSR days, and Appfire’s security certifications (ISO 27001, ISO 27017, SOC 2) alongside a large, award-winning global customer base.

Tempo serves 30,000+ customers including a third of Fortune 500, and develops integrated solutions for time management, resource planning, budgeting, roadmapping, and more, aiming to help teams deliver from vision to value. They created Loop, an Adaptive Strategic Portfolio Management system that connects external market signals, analyst intelligence, and CRM data to continuously update a competitive landscape within portfolio planning. The role is Product Manager for Loop's Competitive Intelligence module, a pod-based team responsible for end-to-end discovery to shipping, and for ingesting and surfacing market signals, win/loss data, analyst content, CPQ/pricing data, and executive dashboards. Requirements include 5–9 years in competitive intelligence, market analysis, or related fields; experience with CRM platforms (Salesforce, HubSpot) and CI tools; familiarity with CPQ and analyst ecosystems; ability to design for executive audiences; and strong cross-functional collaboration and written communication. Benefits feature remote-first work, unlimited vacation, health/dental/vision plans, training and travel perks, inclusive culture, and equal opportunity commitments.

Tempo serves over 30,000 customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver value. Tempo's Loop is an Adaptive Strategic Portfolio Management system that sits above execution, giving leaders a unified place to set direction, plan, and view portfolio activity with AI-backed insights. The role seeks a creative systems thinker with deep enterprise finance knowledge to define Loop's finance and budgeting capabilities and connect portfolio decisions to financial plans. Desired background includes 4–8 years in enterprise finance/FP&A, ERP implementation or financial systems consulting, familiarity with SAP/Oracle/Workday/Anaplan, and curiosity about AI in planning. Tempo offers a remote-first workplace, unlimited vacation, comprehensive benefits, growth opportunities, collaborative culture, and an inclusive equal-opportunity policy; applicants should apply in English.

Tempo serves over 30,000 customers, including roughly one-third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, having evolved from a 2007 time-tracking tool to a leading presence in the Atlassian ecosystem. Tempo's Loop is an Adaptive Strategic Portfolio Management platform that sits above execution to help organizations continuously orchestrate strategy, capacity, and delivery, surfacing AI-informed recommendations across a portfolio. The role targets someone with firsthand experience in workforce planning or capacity management to own Loop's resource management strategy, including demand-to-capacity matching, skills-based planning, and AI-enabled decision surfaces. Candidates should have 4–8 years in resource management or related roles, familiarity with workforce planning tools, curiosity about AI, the ability to handle complexity, clear communication, and a collaborative mindset. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, growth opportunities, and an inclusive, equal-opportunity workplace, with English-language resumes and a range of perks.

Tempo serves over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management to help teams deliver value. Since 2007 Tempo has grown to be the #1 time management add-on for Jira and now builds a broad Atlassian ecosystem with award-winning products. Its Loop platform is an Adaptive Strategic Portfolio Management system that sits above execution to help leadership set direction, plan capacity, and surface insights as AI reshapes how work gets done. The role is for an experienced resource management professional to own Loop’s resource management and capacity planning, including demand-to-capacity matching, skills-based planning, and AI-enabled decision support, working in small, cross-functional teams with engineers and designers. Requirements include 4–8 years in resource management or related roles, familiarity with workforce planning tools, curiosity about AI, strong communication, and collaborative mindset; plus a remote-first culture, unlimited vacation, comprehensive benefits, travel opportunities, and a commitment to equal opportunity.

Zendesk is seeking a positive, performance-driven Principal Partner Sales Executive (PSE) based in Japan to lead partner-led growth, recruit and onboard partners, and coordinate with Zendesk Direct Sales to meet regional revenue and profitability targets. The role involves building and managing a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners, with remedial actions as needed. You’ll align regional sales with partners, act as a liaison to support closing opportunities, collaborate with Marketing on joint GTM programs, track leads and forecasts in CRM, and ensure partners follow Zendesk’s sales methodology. Candidates should have a bachelor’s degree, 10+ years of B2B software/SaaS sales experience with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, and the ability to engage C-level stakeholders and coach others through sales cycles. Zendesk emphasizes a flexible, inclusive culture with hybrid work, notes AI screening for applications, and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role of Technical Architect is to understand, detail, and implement customer requirements within scope, actively collaborating with customer SMEs to design the best Zendesk integration and tailor the instance for the customer's success. Responsibilities include leading technically focused conversations with current and prospective customers, collaborating with Consultant, Support, and Account Management teams to position and validate implementation solutions, and translating highly technical concepts for executive audiences. The role also involves providing feedback to influence product development, designing proofs of concept, presenting technical solutions for customer use cases, suggesting validated workarounds for product gaps, and leading technical discussions across a broad range of technologies. Requirements include a Bachelor's Degree or equivalent and 1–2+ years of experience in consulting or programming with languages such as Ruby, Python, Java, C#, or JavaScript, strong analytical and solution-scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, and excellent English communication. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience and certifications, and Zendesk's commitment to hybrid work, diversity and inclusion, equal opportunity, AI screening disclosures, and accommodations for applicants.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering a suite of time management and related solutions and is the #1 time management add-on for Jira in the Atlassian ecosystem since 2007. They seek a VP of Product to own and scale the Atlassian Marketplace business, a $200M+ ARR growth opportunity, focusing on cross-module adoption and establishing Tempo as the execution data system of record in Jira. Responsibilities include defining packaging and pricing, expanding within the install base, partnering with GTM to drive 1.2→2+ products per customer, and building an Execution Data moat (time, capacity, structure, financials, analytics) to inform product decisions and Loop readiness. The role requires navigating Atlassian platform strategy while balancing competing needs (Jira Plans, Atlassian Focus, Rovo, AI, Teamwork Graph), making tradeoffs on where to compete vs integrate, and maintaining TEA as a data layer while Loop handles intelligence. Tempo offers remote-first, unlimited vacation, strong benefits, growth opportunities, and an equal opportunity workplace, inviting applicants to join and help shape the future of enterprise productivity software.

Tempo is a remote-first company with over 30,000 customers, including a third of the Fortune 500, offering an integrated suite across time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting, built on Jira time-tracking to make work visible and actionable. As Principal Product Manager for Project & Portfolio Management, you will own the strategy, growth, and evolution of Tempo’s planning and execution solutions, helping organizations understand progress, changes to plans, and delivery risk while connecting day-to-day work to strategic outcomes. Responsibilities include defining a Strategy-to-Execution product vision, driving multi-product roadmaps, embedding AI capabilities for predictive planning and workflow assistance, establishing scalable AI data foundations and governance, and delivering integrated experiences across time tracking, capacity planning, cost management, and portfolio visibility. Qualifications require 10+ years in product management (at least 5 in complex or multi-product portfolios), experience operationalizing AI/ML features, strong customer focus and cross-functional leadership, familiarity with work management and the Atlassian ecosystem (Jira, Confluence), and a relevant degree (MBA a plus). Tempo emphasizes impact, innovation, collaboration, and growth, offering a remote-first culture, generous benefits and development opportunities, and an inclusive equal-opportunity environment with resumes submitted in English.

Tempo is a remote-first company with over 30,000 customers, including a third of the Fortune 500, offering a suite spanning time tracking, capacity and resource planning, portfolio management, roadmapping, program management, and reporting to help teams plan and execute from strategy to delivery. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, unifying strategic planning, portfolio prioritization, capacity, financial tracking, and execution data, with AI-driven planning and governance. You will lead multi-product roadmaps, embedding AI capabilities such as predictive planning, intelligent automation, and workflow assistance across the product ecosystem, while standardizing AI services and data models for consistency. You will champion customer workflows by understanding how portfolio managers and PMOs plan and operate at scale, deliver integrated solutions across time tracking to reporting, and lead AI-powered analytics and predictive intelligence for forecasting and risk detection. Requirements include 10+ years in product management (5+ years leading multi-product portfolios), experience operationalizing AI/ML features, familiarity with work management and Atlassian ecosystem; plus remote-first culture, unlimited vacation, health benefits, and growth opportunities as part of Tempo's equal-opportunity workplace.

Zendesk aims to make Customer Experience better and serves over 125,000 global brands, helping billions of customers daily. The role is embedded in a multi-functional team that collaborates with scientists, engineers, and product managers to research and build ML solutions powering AI capabilities such as intelligent triage and admin center recommendations. Responsibilities include pairing with applied ML scientists, researching and delivering efficient AI solutions with significant customer support impact, solving problems with neural networks and information retrieval, productionizing ML techniques, collaborating globally, presenting work to diverse audiences, and staying current with ML and NLP literature. Required qualifications include an MSc in CS/EE/math or related fields, a solid foundation in statistics and ML, Python proficiency, experience with at least one deep learning library (prefer PyTorch), and a growth-oriented, curious, pragmatic mindset; preferred include a PhD, NLP/IR experience, and strong communication and collaboration skills. Zendesk offers ownership of features, potential for significant impact, a passionate team, opportunities to learn and grow, possible specialization areas, flexible hours, development funds, remote setup, premium health and life insurance, and a commitment to diversity with AI screening disclosures.

Zendesk is hiring a Staff Frontend Engineer for its AI Copilot organization to deliver AI-powered frontend experiences for customer service agents, pursuing a “ship early, learn fast” approach with iterative real-world feedback. The role involves owning end-to-end frontend features, providing technical leadership, building performant and accessible UIs, collaborating with Product, Design, ML, and Backend teams, guiding architecture and design system adoption, and mentoring junior engineers. Required qualifications include 10+ years of software engineering with a frontend focus, fluency in TypeScript and React (Ruby/Rails a plus), strong modern frontend architecture and web fundamentals, frontend testing expertise, and a proven track record of delivering features to production. Preferred qualifications include experience with design systems and component libraries, micro-frontend architectures, Storybook, i18n, frontend observability tools, and iterative, metrics-driven development for AI/ML-powered interfaces. The tech stack features React/TypeScript with the Garden design system, module-federated micro-frontends for admin, webpack and pnpm, Jest/RTL/MSW/Storybook, Ruby/Python backends, feature flags, observability with Sentry/Pendo/Segment, Kubernetes on AWS, and an LLM Proxy, with a hybrid in-person/remote work model and Zendesk’s commitments to diversity and accommodations.

Zendesk is seeking a Senior Account Executive to grow its Commercial SaaS customer base in New Zealand, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. You’ll drive top-line revenue through new logos and account expansion, nurture relationships for retention, and proactively cross-sell products and services while leveraging data insights to improve prospecting and retention. The role requires leading complex, multi-month sales cycles with value-based selling, maintaining a robust pipeline and accurate forecast to exceed revenue targets, and establishing executive sponsorship while collaborating with internal teams to refine sales strategies. Candidates should have a BA/BS or equivalent, at least 5 years of B2B SaaS or solution engineering experience (with renewals and executive-level engagements), strong presentation and negotiation skills, familiarity with Salesforce and Clari, and the ability to travel. Zendesk emphasizes a hybrid, inclusive culture, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and strengthening relationships that align with customers’ goals. You’ll drive top-line revenue, nurture customer relationships for retention, and identify cross-sell opportunities while using data, adoption history, and customer intents to prospect and expand accounts. You’ll manage a robust Salesforce pipeline, provide accurate forecasts, lead competitive sales cycles, and collaborate with internal teams to optimize sales strategies and hit quarterly and annual targets. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering with a proven track record of exceeding targets, strong presentation and negotiation skills, proficiency in prospecting and territory planning, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office; Zendesk also emphasizes an inclusive culture, equal opportunity employment, diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Tempo serves more than 30,000 customers, including a third of Fortune 500 companies, offering a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Since 2007, Tempo has grown from a time-tracking tool to the #1 time management add-on for Jira and built a trusted presence in the Atlassian ecosystem, guided by a culture that combines innovation with a heart. The role is a Software Development Manager who will lead one or two engineering teams, focusing on people management, delivery execution, team culture, and delivering high-quality outcomes aligned with product and business priorities, including operating in an AI-augmented development environment. You will optimize productivity and code quality, plan objectives, drive hiring and performance coaching, maintain team morale, ensure sustainable delivery, and provide clear visibility to stakeholders across cross-functional teams. Required qualifications include 8+ years in software development (2+ years in people management) and a CS/software engineering degree or equivalent, plus experience with AI coding agents; Tempo offers a remote-first environment, unlimited vacation in most locations, strong benefits, growth opportunities, and an inclusive, equal-opportunity culture.

Tempo serves more than 30,000 customers, including a third of Fortune 500, with a suite of integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, and is the #1 time-management add-on for Jira in the Atlassian ecosystem. The company touts a remote-first culture and aims to help teams work smarter through continuous innovation of its award-winning products. The role is Software Development Manager, responsible for direct leadership of one or two engineering teams, leading through people management, delivery execution, and cultivating a strong team culture in an AI-augmented development environment. Key responsibilities include driving delivery outcomes, monitoring productivity and code quality, planning and tracking initiatives, coordinating with stakeholders, improving workflows, recruiting and developing engineers, conducting regular 1:1s, managing capacity, and ensuring visibility of progress. Requirements include 8+ years in software development, 2+ years in people management, a CS/Software Engineering degree or equivalent, and experience with Agile and AI-assisted development; benefits include remote work, unlimited vacation, comprehensive health plans, training reimbursement, diverse teams, and an inclusive equal-opportunity environment.

Tempo is a remote-first company with over 30,000 customers (including about a third of the Fortune 500) offering a suite of integrated planning and execution tools across time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting, built within the Atlassian ecosystem. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s planning and execution solutions, unifying strategic planning, portfolio prioritization, resources, financial tracking, and execution data—and incorporating AI-driven planning. You’ll drive multi-product roadmaps, balance customer value with scalability, embed AI capabilities across the product ecosystem, and design capabilities for scenario planning, prioritization, risk detection, and forecast accuracy. You’ll champion real-world workflows by understanding how portfolio managers and PMOs plan and operate, delivering integrated solutions that connect planning to execution to reporting and incorporating AI assistants and shared data models. Requirements include 10+ years of product management experience (at least 5 years leading complex or multi-product portfolios), familiarity with the Atlassian ecosystem a plus, strong customer focus, comfort with analytics/AI concepts, a bachelor’s degree (MBA a plus), and Tempo offers remote work, generous benefits, growth opportunities, and a commitment to equal opportunity and inclusion.

Tempo is a remote-first software company with 30,000+ customers, including a third of the Fortune 500, offering a suite of time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting tools to help teams plan, execute, and connect work to strategy. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, integrating planning, portfolio prioritization, resource capacity, cost tracking, and execution data, with AI-driven planning capabilities. Responsibilities include driving multi-product roadmaps, embedding AI features, enabling better planning and decision-making, championing real-world workflows, delivering integrated solutions, and advancing insights and predictive intelligence across the portfolio. Qualifications call for 10+ years in product management, including 5+ years leading multi-product portfolios, experience in work management, capacity planning, portfolio management, or time tracking, familiarity with the Atlassian ecosystem, comfort with analytics/AI/ML, strong communication, and a related degree (MBA a plus). Tempo emphasizes impact, innovation, collaboration, and growth, offering remote work, unlimited vacation, comprehensive benefits, diverse teams, social activities, optional travel to international offices, an employee referral program, and an inclusive, equal-opportunity workplace, with resumes required in English.

Zendesk is seeking a Consultant-level HRIS Analyst (Workday) who will design and build a best-in-class global business process while remaining hands-on and mentoring junior teammates. The role encompasses end-to-end Workday Recruiting configuration (Business Process, Reports, Integrations, Gem Overlay, Security), managing day-to-day ticket workload, leading the technical roadmap, providing production support, and partnering with stakeholders in an agile environment. Qualifications include 5+ years in HRIS with 3+ years of deep Workday configuration, 2+ years in Recruiting configuration (Core HCM, Reporting, US Benefits preferred; Gem overlay bonus), and expert-level skills in Reporting, Calculated Fields, and EIBs, plus disciplined UAT and living documentation. The candidate should embody a "no task too small" mentality, be a natural teacher, possess a solution-architect mindset, translate technical concepts for non-technical stakeholders, and demonstrate curiosity with ownership. The position offers a US base salary of $122k-$182k with potential bonuses/benefits, a hybrid work arrangement, Zendesk’s commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, with AI screening noted in the process.

Tempo is a global software company with 30k+ customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management solutions, and it has become the leading time management add-on for Jira in the Atlassian ecosystem since 2007. The company seeks a Senior Product Manager, Growth to drive Atlassian Marketplace products by turning customer data into automated in-product growth motions, reporting to the Director of Product Growth. Responsibilities include identifying growth opportunities across acquisition, activation, retention, and monetization; owning monetization and cross-sell; shaping the growth roadmap; running experiments; collaborating cross-functionally; analyzing performance; and gathering user insights to optimize onboarding and retention. Requirements include 8+ years in growth, a data-driven mindset with experience in experimentation and analytics, proficiency in analytics tools and SQL, excellent communication, and AI fluency with tools like Gemini and ChatGPT, plus a bachelor’s degree; nice-to-have items include marketplace growth experience, zero-to-one launches, web ops strategy, and in-app messaging tool experience. Perks include remote-first work, unlimited vacation, comprehensive benefits, training reimbursement, travel to international offices, diverse teams, and an equal opportunity employer stance.

Tempo serves 30,000+ customers, including a third of the Fortune 500, and provides integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting, and more, establishing itself as the #1 time management add-on for Jira. The company is hiring a Senior Product Manager, Growth to drive Atlassian Marketplace products, turning customer data into automated in-product growth motions. Responsibilities include identifying growth opportunities across the user lifecycle (acquisition, activation, retention, monetization), driving monetization and cross-sell, owning the growth roadmap, running experiments, collaborating cross-functionally, and measuring impact with analytics and user insights. Qualifications include 8+ years in growth roles, a data-driven approach to experimentation, proficiency with analytics tools (Amplitude, Looker, LaunchDarkly, Google Analytics) and SQL, excellent communication, AI fluency with tools like Gemini, ChatGPT, Claude, and V0, and a Bachelor’s degree (advanced degree a plus); marketplace growth and in-app messaging tools are nice-to-haves. Tempo highlights impact, innovation, collaboration, and growth, offers a remote-first environment with generous benefits and perks, an inclusive equal-opportunity workplace, and invites applicants to submit resumes in English.

Zendesk is seeking a Senior Program Manager, Product Development - Unified Customer Analytics to lead cross-functional programs that build data foundations, measurement frameworks, and customer analytics experiences (Explore/HyperArc) to demonstrate ROI and drive adoption of AI and automation products. The role involves partnering with Product Management, Engineering, UX, and other stakeholders to define and execute roadmaps, manage multi-geo releases, and align dependencies and commitments through quarterly planning. You will coordinate data, platform, and product workstreams to deliver datasets and telemetry for reporting, and drive measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch) including instrumentation and ROI dashboards, while managing risks with executive updates. You’ll establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), deliver stakeholder artifacts (steering notes, prioritized plans, adoption playbooks, and handoffs to GTM/Customer Success), and mentor other program managers. The position is based in Poland with a base salary range of zł252,000 to zł378,000, may include bonus or incentives, and requires a hybrid work arrangement; Zendesk also emphasizes diversity and inclusion and notes that AI may be used to screen applications.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

The role is a Sales Operations Specialist on Zendesk’s Global Go-to-Market xDR Operations team, serving as the analytics and strategic partner to the APAC Sales Development Leadership and focusing on driving efficiency and impact of top-of-funnel activities in the region. Responsibilities include strategic analytics dashboards for SDR/BDR teams, performance tracking of top-of-funnel metrics (lead volumes, MQL/SQL conversion, campaigns), guiding AI and automation strategies within the GTM stack, ensuring data quality for leads/contacts/accounts, providing front-line support via Zendesk for xDRs and managers, and coordinating with Revenue Operations, Marketing, and Systems for aligned workflows. Basic qualifications: 2-3 years in Sales Operations or related analysis, experience in a SaaS/subscription environment, ability to translate data into actionable narratives, familiarity with GTM tools like Salesforce, Tableau, Looker, Snowflake and with sales intelligence tools like ZoomInfo or Lusha, and proficiency in Google Workspace. Preferred qualifications: working knowledge of SQL, familiarity with LeanData for lead routing, experience with sales engagement platforms like Groove or Outreach, and a demonstrated passion for AI, technology, or IT innovations. The role supports a hybrid work model, Zendesk emphasizes diversity, equity, and inclusion, and AI or automated decision systems may be used to screen applicants; Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to own end-to-end AI roadmaps for customers, translating product capabilities into clear business strategies, driving adoption from initial deployment through scale, and building executive partnerships to ensure AI initiatives start strong and scale predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes through renewals and growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, guiding structured discovery and success-planning engagements that yield measurable playbooks and milestones, shaping a long-term AI vision with executive stakeholders, and aligning internal and external teams. Requirements include 12+ years in customer success/experience with at least 3 years in AI, enterprise SaaS GTM experience, experience using adoption analytics to forecast churn and expansion, strong program management and cross-functional influence, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role is hybrid with part-time in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated solutions for time management, resource and budget planning, roadmapping, and program management, and began in 2007 as a time-tracking tool; it has grown into the leading Jira time-management add-on and a trusted Atlassian ecosystem name, aiming to help the world work smarter with heart. The role is a visionary Brand Leader to define the Agentic Strategic Portfolio Management (SPM) category and move Tempo from a Jira-native utility to a platform-agnostic enterprise brand, with startup-level autonomy and the resources of an established leader. You will lead the evolution of identity, own the digital flagship website, and drive content engineering and AI-enabled workflows to scale quality, shaping the brand narrative for executives and leveraging partner and customer advocacy. Ideal candidates have 8–12 years in B2B tech marketing, proven experience managing websites and content teams, a track record with a major SaaS brand, comfort with site architecture and AI prompts, and a hands-on leadership style that can set a 3-year vision and critique UI. Tempo offers remote-first work, unlimited vacation in many locations, comprehensive benefits, professional development opportunities, and travel to international offices, plus an inclusive culture; apply with an English resume, as Tempo is an equal opportunity employer.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is hiring a PHP Tech Lead (Staff Software Engineer) for the Workforce Management product team to design, build, and operate reliable, scalable PHP services that power customer-facing features and internal platforms while setting technical direction and promoting operational excellence. Responsibilities include leading architecture and delivery of PHP backend services (Laravel or similar), owning cross-team SDLC from discovery to production support, enforcing engineering standards, building high-throughput APIs, mentoring engineers, collaborating with Product/SRE/Data/Customer Success, reducing technical debt, and assisting with recruiting. Required qualifications include 8+ years of software engineering with 5+ years in production PHP backend systems, strong experience with Laravel and PHP testing, API design, relational databases (MySQL/PostgreSQL), AWS/Docker/CI/CD, distributed systems and event-driven architectures, plus excellent communication and mentoring skills. Preferred qualifications include Swoole/Laravel Octane, ClickHouse, observability tools (Datadog, Sentry), building shared libraries or platform components, and familiarity with Kubernetes, Terraform, and advanced CI/CD tooling. The role offers a Poland annualized base salary range of zł304,000 to zł456,000 plus potential bonuses and incentives, a hybrid work arrangement with a Kraków office, broad benefits including health and well-being programs, professional development funds, LTIP, and other perks, with Zendesk noting AI may screen applicants and a commitment to diversity and inclusion.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

The position is a temporary Strategic Sales Manager for Adaptavist Spain to cover a maternity leave, under a Contrato de Sustitución, ending when the employee returns, approximately six months. The role aims to accelerate growth for Adaptavist's monday.com partnership in Spain, selling licensing and supporting services from a remote-first team, with a Spain-based territory and book of business targeting mid-market to enterprise customers and using HubSpot for CRM. Responsibilities include sales strategy and execution: managing the full sales cycle, generating business from partners, marketing leads, and existing relationships, nurturing accounts, and aiming to exceed targets. It requires deep knowledge of the monday.com platform and Adaptavist services, employing value-based selling and collaborating with the Services Manager and consultants to tailor solutions and monitor metrics like retention and satisfaction. The role also emphasizes communication and networking, building relationships, handling high-stakes negotiations, and maintaining a constructive, solution-focused approach with challenging counterparts.

Appfire emphasizes a remote-first, flexible work culture where employees choose where they work, balance their personal lives with flexible time off, and grow through learning platforms and internal mobility. They are hiring a Senior Product Manager to lead the Configuration Manager for Jira Cloud expansion, translating customer and market needs into a cloud migration and configuration management solution with a clear strategy and roadmap. The role involves owning the CMJ Cloud roadmap for two Scrum teams, providing technical product vision, defining requirements and milestones, and partnering with engineering, marketing, and support to ensure successful delivery and measurable KPIs. Requirements include a degree or equivalent, 3+ years of technical product management, 2+ years of SaaS, 3+ years of analytics tools, and familiarity with cloud tech, data residency, API limits, and prototyping; Atlassian ecosystem experience is a plus. The company offers equity, learning resources, health benefits, CSR involvement, remote work flexibility, 25 days of vacation, a new GORA office, ISO27001/SOC2 certifications, and a commitment to equal opportunity within a global, diverse team.

Appfire is a remote-first company that values flexible work, life balance, and ongoing growth, offering a global, learning-oriented culture with internal mobility. The role is a fully remote Senior Technical Project Manager, reporting to a Senior Manager in Spain, with responsibilities spanning AMER, EMEA, and APAC and requiring flexible hours for global collaboration. You will lead enterprise technical initiatives (e.g., Salesforce, Workday, Atlassian, NetSuite), drive programs like OKR implementations and system redesigns, manage cross-system integrations, and partner with engineers, architects, and security to translate business goals into delivery plans while enforcing PMO standards and exploring AI-powered improvements. Requirements include 5+ years leading complex enterprise initiatives, technical fluency, experience applying AI/automation in PM, strong stakeholder management across global teams, risk mitigation, and the ability to simplify complexity and influence without formal authority. Offered benefits include equity, Appfire University, CSR paid days, 25 days of vacation, remote work flexibility, plus ISO 27001/27017 and SOC 2 certifications, a large partner network, and recognition as a growing, award-winning employer; Appfire is an equal opportunity employer.

Appfire emphasizes a people-first, remote-first culture where employees choose where and how they work, balance life with flexible time off, and grow through learning and internal mobility. The role is a fully remote Senior Technical Project Manager operating across AMER, EMEA, and APAC, leading enterprise IT/engineering initiatives and ensuring structured execution with strong stakeholder alignment. You will drive initiatives such as OKRs, M&A integrations, Salesforce/NetSuite/data migrations, and cross-system rollouts, partnering with engineers, architects, and security to translate business goals into delivery plans while actively managing risks. Required skills include 5+ years leading complex, multi-function programs, technical fluency to engage with technical teams, experience applying AI/automation in PM, and the ability to navigate multi-timezone remote environments and influence without formal authority. Appfire is 850+ employees across 28 countries, with CSR programs, Pledge 1%, strong security certifications (ISO 27001/27017, SOC 2), and a commitment to equal opportunity.

Appfire is a remote-first software company that emphasizes choosing how and where you work, supports work-life balance, and offers growth opportunities through online learning, leadership programs, and internal mobility. The Senior Backend Java Developer role (remote from Bulgaria) involves designing and improving a cloud-based SaaS platform, delivering high-quality code, collaborating with product and frontend teams, and tackling performance and production issues. The technical scope includes Java, Spring, Hibernate, and SQL across architectures like hexagonal, microservices, and event-driven designs, with domain-driven design, thorough testing, and a cloud deployment focus on AWS or GCP, supported by a strong CI pipeline and tools such as Kafka and Redis. Candidates should bring solid coding, testing, and production-ready mindset, plus strong remote communication and coaching skills, with benefits like 25 paid days off, private healthcare, a Sofia transport card, Multisport, and Appfire University. Appfire, with 850+ employees across 28 countries, is CSR-focused, ISO/SOC certified, award-winning, and an equal opportunity employer (Req ID: 780).

Appfire is a remote-first company that lets you choose where and how you work, supports work–life balance with flexible time off, and offers growth through online learning, internal mobility, and global collaboration. The company is hiring an Engineering Manager to lead engineers in Acceleration or Core streams for products like BigPicture Enterprise, 7pace Timetracker, Advanced Tables for Confluence, and JMWE, responsible for setting roadmaps and delivering business and technical impact. Requirements include 7+ years of software development experience with at least 3 years in management, strong cloud architecture knowledge (GCP/AWS/Azure), experience with high availability and observability, and excellent cross-functional leadership and communication. Benefits include equity, access to Appfire University, CSR days, remote work, flexible schedule, 25 days of vacation, transport and food vouchers, and a modern office at GORA. About Appfire: 850+ employees in 28 countries, over 20,000 customers including 55% of the Fortune 500; ISO 27001/27017 and SOC 2 certifications, a robust partner network, and a commitment to equal opportunity and CSR.

Appfire is a remote-first company that emphasizes choosing how you work, balancing life with flexible arrangements, and growing through online learning, leadership programs, and internal mobility. The Engineering Manager will lead engineers in Acceleration or Core streams, own technical roadmaps for products like BigPicture Enterprise, 7pace Timetracker for Jira, Advanced Tables for Confluence, and JMWE, and connect engineering work to business outcomes through cross-functional collaboration. Responsibilities include articulating a long-term technical vision, guiding system scalability and observability, improving delivery and incident response, and developing team members, requiring 7+ years in software development with at least 3+ in a leadership role and strong cloud/HA expertise. Benefits include equity, home office and wellness stipends, access to learning platforms and language courses, 26 days of PTO plus Wellness Days, private healthcare, life insurance, volunteering, and an indefinite contract from day one. Appfire has 850+ employees in 28 countries, a CSR-driven culture with Pledge 1%, ISO 27001/27017 and SOC 2 certifications, a strong partner network, and a track record of awards, operating as an equal opportunity employer.

Tempo, with 30,000+ customers including a third of Fortune 500, offers integrated time management and Atlassian ecosystem tools, and emphasizes innovation and helping teams work smarter. They are hiring a Technical Leader to run the Product and Cloud Security program, reporting to the VP of Engineering, leading a security team, and partnering with external provider Divoro in a hands-on, player-coach role. Responsibilities include vulnerability triage for SAST/SCA, open-source license governance, DevSecOps integration of SAST/DAST/SCA in GitHub pipelines, AWS infrastructure hardening, security-as-code with Terraform, and supporting SOC2, ISO 27001/27701, GDPR, and CCPA with automated evidence collection. The ideal candidate has 7+ years in security/engineering, remains hands-on with AWS, Terraform, and GitHub Actions, can assess license and library risks, and values risk-based leadership with AI guardrails; AWS Security Specialty is a plus. Tempo offers remote-first work, generous benefits and vacation, professional development, a collaborative culture, and equal-opportunity employment; applicants should submit resumes in English.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical expertise and business acumen to design and implement sophisticated customer experience strategies with measurable business impact while mentoring the broader TAM team. Core responsibilities include acting as the technical strategist to create and execute customer roadmaps, architecting multi-brand CX ecosystems, leading executive reviews and ROI discussions, coordinating Zendesk resources across deployments, driving proactive issue mitigation, advocating for customer needs with product teams, mentoring junior TAMs, and identifying opportunities to scale solutions. Required qualifications include 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes through technical leadership, extensive SAAS service management experience, executive-level advisory credibility, strong cross-functional leadership, superior communication, and expertise in SaaS architectures and Zendesk concepts (plus). The role is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence; Zendesk emphasizes a fulfilling, inclusive culture with flexibility, remote options, and community engagement, and notes that AI may be used in screening while ensuring equal opportunity. Success indicators include strategic adoption and expansion of Premier Enterprise offerings with measurable outcomes, recognition as a trusted advisor to clients, proactive architectural guidance preventing issues, influence on product strategy, mentorship impact, and scalable methodologies across the TAM organization.

GitKraken is the DevEx platform used by more than 40 million developers and 100,000 organizations, combining built-in AI and workflow orchestration to eliminate toil, streamline collaboration, and accelerate productivity across desktop, CLI, IDE, web, and mobile. The role is a nontraditional Product Manager position at the intersection of Git, AI agents, and future developer workflows, offering real ownership and close partnership with a senior PM and engineers. The team is building a portfolio of AI-native tools and shared infrastructure—CLI tooling, MCP servers, APIs, desktop apps, VS Code extensions, and AI agent workflows—that move code through the pipeline faster and with more confidence. You’ll own the feedback loop with developers, conduct interviews and surveys, translate findings into actionable signals, prototype ideas quickly using AI tools, and stay connected with other PMs and designers across GitKraken. The ideal candidate is comfortable at the tech-user boundary, experienced with AI tools and developer workflows, able to read API docs and discuss system architecture, and will work in a hybrid role based in Scottsdale, AZ, with generous rewards and benefits.

This is a hands-on, individual-contributor role at Zendesk in Poland to architect and operate observability foundations for cloud-native services and the organization’s LLM/AI stack, helping engineering teams across EMEA with telemetry, runbooks, and dashboards. You will design and implement end-to-end observability for metrics, traces, and logs, including telemetry pipelines, storage/retention policies, dashboards, and alerting, and you will build LLM/AI observability primitives and deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles; you will instrument services and libraries using OpenTelemetry or equivalent and provide developer-facing patterns for consistency. You’ll onboard and upskill teams by creating playbooks and delivering training, coordinate with Reliability/SRE, Platform, Security, and Cost teams to ensure telemetry is secure, privacy-compliant, cost-efficient, and scalable; reduce toil by automating repetitive tasks and improving developer experience with CI integrations and auto-provisioned dashboards, and drive cross-team alignment on telemetry schemas and naming while participating in on-call rotations and incident response; you’ll influence roadmap through technical proposals and design reviews. Required qualifications include 5+ years of software engineering with at least 3 years in observability/SRE/monitoring; hands-on experience with Datadog, Grafana, Prometheus, OpenTelemetry or equivalents; experience building telemetry for ML/AI systems or understanding model monitoring concepts; strong knowledge of distributed systems and cloud-native environments (Kubernetes, AWS); production coding skills in Go, Python, or Ruby; experience designing telemetry pipelines at scale and defining SLOs/SLIs with low-noise alerts; eligible to work in Poland. Nice-to-have items include experience with OpenTelemetry for ML, Jaeger/OTel/Seldon/MLflow/Feast; Datadog at enterprise scale; knowledge of data privacy and security considerations for telemetry; prior cross-region enablement; plus a salary range of zł257,000–zł385,000 with potential bonuses and a hybrid work model; Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

The position is Senior Software Engineer - DevOps at Zendesk, with the job listing showing Pune, India as the location, but candidates must be physically located in Karnataka or Maharashtra per the company’s note. Responsibilities include aligning applications development and IT operations, automating deployments, designing and maintaining CI/CD pipelines on AWS, and ensuring reliability and security of the infrastructure, including containerization and helm chart management. Technical requirements include hands-on experience with AWS (IAM, IaaS/PaaS, EKS), Terraform, Helm, Bash, GitHub-based IaC and CI/CD using GitHub Actions and ArgoCD, Docker/Kubernetes, and monitoring/observability stacks such as Prometheus, Grafana, and the ELK stack, plus SQL familiarity. The role requires about 8–10 years of experience in DevOps and Kubernetes on AWS, strong communication, a willingness to learn new technologies, and flexibility to work across time zones and provide on-call support, with a hybrid work model requiring at least 3 days in the office. Zendesk emphasizes equal opportunity and inclusion, notes that AI-based screening may be used, and offers accommodations for applicants with disabilities; the specific in-office schedule and location will be dictated by the requisition and hiring manager.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting, and it has grown into the top time management add-on for Jira since its 2007 beginnings. They are hiring an Engineering Manager for Site Reliability Engineering to lead a team that builds and maintains the foundational infrastructure for the engineering department, focusing on stability, high availability, cost efficiency, and extensibility. The role involves mentoring the SRE team, defining the roadmap and strategy, overseeing CI/CD and automation, partnering with engineering and product managers, maintaining the AWS-based platform, driving AI tooling adoption, and championing SRE practices like error budgets, on-call rotations, incident response, and post-mortems. Qualifications include 6+ years in SaaS with 2+ years leading SRE or infrastructure teams, cloud deployment strategy experience, AWS knowledge, solid SRE/DevOps principles, containerization with Kubernetes, and strong communication and cross-functional leadership. Tempo offers a remote-first environment with unlimited vacation in many locations, comprehensive benefits, professional development opportunities, inclusive culture, and opportunities to travel to international offices, with English-only resumes and a commitment to equal opportunity hiring.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and more, as the leading time management add-on for Jira in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations while helping build an AI-enabled Finance function, partnering with the CTO, CPO, and CCO, owning the R&D financial model, forecasting, performance, and data integrity across close processes. Key duties include owning R&D and Customer planning cycles, delivering SaaS metrics, advising on resource allocation, and designing AI-driven workflows and agent orchestration for forecasting and reporting, while ensuring data governance and integration across Finance Systems, BI, RevOps, Accounting, and HR. Requirements include 4–8+ years in FP&A or related fields, strong financial modeling and planning-system experience, SaaS metrics expertise, collaboration with Accounting, and familiarity with AI tools; nice-to-have skills include cloud cost finance, planning-system ownership, BI/SQL, AI/ML exposure, and experience in high-growth or PE-backed SaaS environments. Tempo emphasizes that the role enables investment prioritization, customer visibility, scalable and automation-ready data, and a system-driven finance function, while offering remote-first work, unlimited vacation, strong benefits, professional growth opportunities, an inclusive culture, and equal-opportunity hiring.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, by offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations, partnering with the CTO, CPO, and CCO to own the R&D financial model, customer forecasting, and the development of an AI-enabled finance function using data-driven workflows. The role focuses on designing AI-driven forecasting, reporting, and variance analysis, ensuring data integrity across systems, managing cloud costs, and aligning financial data with operational drivers while supporting close processes and board materials. Requirements include 4–8+ years in FP&A or related fields with SaaS metrics experience, planning system expertise, cross-functional collaboration, and familiarity with AI tools; Tempo promotes a remote-first culture with strong benefits, growth opportunities, and a commitment to equal opportunity.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting. Founded in 2007 as a time-tracking tool, Tempo became the #1 time management add-on for Jira and has grown into a trusted name in the Atlassian ecosystem. The company is hiring a Partner Sales Manager to scale partner-driven revenue, managing strategic partners and building programs at the intersection of sales, partnerships, and strategy. Responsibilities include driving partner revenue and pipeline, enabling partners with training and resources, co-selling, deal strategy, and shaping the partner program with incentives and metrics. Requirements include 7+ years in B2B SaaS partner or channel sales, Atlassian ecosystem experience, strong relationship and communication skills, strategic and tactical capabilities, and a data-driven approach; Tempo offers a remote-first environment, generous benefits, and opportunities for professional development.

Zendesk is seeking a Senior HRIS Analyst with hands-on Workday Talent & Performance expertise to lead the system’s evolution, troubleshoot complex issues, document the rationale, and mentor junior teammates. You’ll own end-to-end Talent & Performance configuration (Reviews, Calibration, Succession, Reporting, and integration with Advanced Compensation) while handling day-to-day tickets and supporting related modules. Required qualifications include 5+ years in HRIS with 3+ years in Workday configuration, 2+ years in Talent & Performance, expert skills in Reporting, Calculated Fields, and EIBs, plus UAT, regression testing, and strong documentation; you must be fluent in English and physically located in Mexico City or Estado de Mexico. The ideal candidate will have a solution-architect mindset, be a natural teacher, translate people strategies into technical solutions in an agile environment, and communicate effectively with non-technical stakeholders, with a curiosity-driven, ownership mindset. The role features a hybrid in-office/remote arrangement, requires in-person presence part of the week, and Zendesk commits to diversity, inclusion, AI screening, and accommodations for disabilities.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, and other workflow solutions, and it is the leading time management add-on for Jira in the Atlassian ecosystem. The Technology Partner GTM Manager role is to own Tempo's most important strategic partnership with Atlassian, acting as the primary liaison to Atlassian's go-to-market, sales, channel, and partner teams to build joint pipeline and translate partnership potential into measurable revenue. Key responsibilities include partnership strategy and relationship management, joint pipeline and revenue development, field coordination and enablement, and cross-functional leadership with Marketing, Product, Engineering, and Customer Success to align programs and expedite joint initiatives. Requirements include 7+ years in strategic alliances or enterprise GTM in B2B SaaS, deep familiarity with Atlassian, a track record of co-sell motions that generate incremental revenue, and a data-driven, communication-focused approach to reporting results to leadership. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, professional development opportunities, and an inclusive workplace, inviting candidates to apply with an English resume.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.

Zendesk is seeking a Senior Data Engineer for its Product Analytics team to design scalable data solutions that drive product adoption and customer retention. Key duties include collaborating to define requirements, building and maintaining ELT pipelines, transforming raw data for analytics, building SQL models with dbt and ETL tools, optimizing data delivery, and contributing to the team’s technical vision while standardizing product data modeling across the company. Required qualifications include a quantitative background, experience with data pipelines in big data environments, strong SQL, hands-on experience with dbt, Airflow, and Snowflake, familiarity with cloud data warehouses (BigQuery, Redshift, Snowflake), and skills in performance tuning and cost optimization, plus experience with Tableau or Looker and strong communication; B2B tech experience is a plus. The role is located in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, promoting a fulfilling and inclusive global workplace.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

The Innovation Architect is a Solution Architect within Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and outcomes-driven roadmaps, while acting as a trusted advisor to both business and technical stakeholders. They lead discovery aligned to the 240-hour MOST allocation, facilitate vision and prioritization sessions, assess workflows and workspace setups, design governance frameworks, and guide change management and adoption milestones while coaching teams on best practices, templates, and AI-enabled techniques. They build prototypes and reusable workflows, partner with IT/Admin to standardize governance and reduce tool sprawl, and proactively track progress against milestones, flag risks, and help re-prioritize work as needs evolve. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and lifecycle management, and near-native Japanese with business-level English proficiency; fluency in Miro or similar platforms is preferred. Benefits include equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, and inclusion as part of its mission to empower teams.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven, evolving solution roadmap. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, and coordinating with IT to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and design thinking/Agile methods, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits such as equity, wellbeing perks, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture focused on belonging and continuous growth.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.