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The principal analyst leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for Zendesk, solving unique and complex problems with data, models, experiments, and frameworks while setting direction with high autonomy. Their remit covers strategy and standards (roadmaps, playbooks, governance, experimentation), advanced WFM (forecasting, capacity/hiring, intraday, scheduling strategies), QA analytics (frameworks, calibration, integration of speech/text analytics), and insight, automation, and tooling (executive dashboards, data models, data quality, AI-assisted analytics) with cross-functional execution. They drive cross-functional programs and pilots end-to-end, act as a WFM/QA Center of Excellence voice, and manage risk, compliance, and change management, measuring success through forecast accuracy, SLA/ASA performance, QA calibration, customer outcomes, and ROI from improvements. Core competencies include strategic and systems thinking, analytical rigor, experimental design, stakeholder management, executive storytelling, change leadership, and ethical AI risk awareness, with preferred Six Sigma/Lean and project management experience. Qualifications require 8+ years in contact center operations with deep WFM/QA expertise, proficiency with WFM/QA platforms, strong data skills (Excel/BI/SQL; Python/R a plus), familiarity with CX metrics, and the role requires hybrid/remote work from Mexico City or Estado de Mexico with periodic travel, plus no direct people management or budgeting responsibility.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is seeking an upbeat, motivated Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, building a pipeline for Account Executives in a fast-paced SaaS environment. Responsibilities include making a strong first impression, responding to inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a collaborative team environment, and meeting monthly quotas of qualified opportunities. Requirements are the ability to understand customer requirements and identify Zendesk solutions, multi-tasking and time management, excellent written skills, and a Bachelor’s degree. Desired qualifications include 1–2 years of sales or internship experience (Software/SaaS a plus), proven success in meeting targets, strong time management, high-energy team player, Salesforce experience, and fluency in English. The role is hybrid with in-office time determined by the hiring manager; Zendesk supports diversity and inclusion, may use AI screening, and provides accommodations for disabilities and veterans upon request.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Founded in 2007, Tempo started as a time-tracking tool and became the #1 time management add-on for Jira, expanding within the Atlassian ecosystem through tools and acquisitions. The role is for a front-end developer on Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems and build Atlassian plugins used by thousands of people globally. Requirements include 4+ years of front-end experience, 1+ year with TypeScript and React, a CS-related degree, strong TS/JS/CSS/HTML skills, experience building complex UIs, usability and performance focus, and the ability to work autonomously, with Java/Kotlin as a plus. Tempo offers a remote-first environment, unlimited vacation, strong benefits and growth opportunities, and a commitment to equal opportunity; please submit your resume in English.

Tempo serves over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The company aims to empower teams with innovative, heart-centered technology and seeks to continuously innovate its products while helping the world work smarter, not harder. The Front-end Developer role for Structure for Jira Cloud requires 4+ years of frontend experience, TypeScript/React, strong UX and performance focus, and the ability to work autonomously and remotely, with responsibilities including writing testable code, unit tests, code reviews, and cross-team collaboration. Tempo offers a remote-first environment, unlimited vacation, extensive benefits, training reimbursements, social activities, optional in-person meetups, travel opportunities, and a commitment to equal opportunity with applications requested in English.

With 30,000+ customers including a third of Fortune 500, Tempo provides integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better from vision to value. Since its 2007 origins as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded within the Atlassian ecosystem. The role is a front-end developer for Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems and deliver a premier Atlassian plugin. Requirements include 4+ years of frontend experience, 1+ year of commercial TypeScript/React development, a CS/SE degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, English proficiency, and the ability to work autonomously and remotely; Java/Kotlin is a plus. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits and training reimbursements, growth opportunities, a diverse collaborative culture, and a commitment to equal opportunity for all qualified applicants.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams deliver value from vision to execution; it began in 2007 as a time-tracking project and has grown into the #1 time management add-on for Jira within the Atlassian ecosystem. The company is remote-first with unlimited vacation in most locations, a range of benefits, and a culture that emphasizes impact, innovation, collaboration, and making work smarter, not harder. The role is for a focused front-end developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems and build Atlassian plugins used by thousands worldwide. Responsibilities include writing efficient TypeScript/JavaScript client-side code, creating unit tests (and occasional integration and performance tests), code reviews, and solving problems with attention to user experience, security, and performance. Requirements include 4+ years in front-end development for commercial software, 1+ year with TypeScript and React, a Computer Science or Software Engineering degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, upper-intermediate English, the ability to work autonomously and with incomplete specifications, and a plus for Java/Kotlin; please submit your resume in English.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, while being the #1 time management add-on for Jira. Since its founding in 2007 as a time-tracking tool, Tempo has expanded into the Atlassian ecosystem and continues to innovate to help teams work smarter, with a remote-first culture and a broad range of benefits, including unlimited vacation in most locations, comprehensive health benefits, training reimbursement, and travel to international offices. The role is for a passionate front-end developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems rather than merely closing issues. Responsibilities include writing efficient, readable TypeScript/JavaScript client-side code, creating unit tests, performing code reviews, and optimizing for user experience, security, and performance while collaborating to maintain Atlassian plugins used by thousands of users. Candidates should have 4+ years of front-end experience, 1+ year with TypeScript and React, a CS-related degree, strong TS/JS/CSS/HTML, good usability sense, upper-intermediate English, the ability to work autonomously, and knowledge of Java/Kotlin is a plus.