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Zendesk is seeking a Product Manager to own and evolve the Workforce Management product roadmap, collaborating with Engineering, Design, and Product Marketing to solve big customer problems. The role involves defining the roadmap and prioritization, delivering cross-functional projects, meeting with customers, analyzing data, researching competitors, and communicating a compelling future vision. Basic qualifications include 4+ years of product management in a fast-paced agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, excellent written communication, data-driven decision making, and a commitment to continuous learning and mentoring. Preferred qualifications include experience in the Customer Experience industry, a background in design, engineering, or data analysis, and Workforce Management experience. The Polish base salary range is zł294,000 to zł440,000 with potential bonuses and benefits; Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is recruiting a Business Development Representative for its EMEA Sales Development team to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups, unicorns, and enterprise customers, while delivering an excellent customer experience. The candidate should have at least 6 months of sales-related experience, preferably in SaaS, be a self-starter with a “can do” attitude, fluent in English and Spanish, and hold a bachelor’s or master’s degree (hybrid work in Lisbon is required). The role involves being a core member of the sales team, executing regional strategy, prospecting into cold accounts and new segments of existing Zendesk customers, using social tools to source leads, and aiming to overachieve on targets. Zendesk offers a supportive environment with a leadership team focused on development and success, a dedicated onboarding buddy, flexible work options, and tools and resources to help you succeed, all within a culture that emphasizes Zendesk’s values and customer experience. The company notes that AI may screen applications, is committed to equal opportunity and diversity, provides accommodations for disabilities, and shares information about DEI initiatives and EEO rights.

The Lead Business Process Analyst at Zendesk leads ongoing change and transformation to drive operational excellence in Zendesk Operations, with a focus on customer experience and AI-driven automation. Responsibilities include leading end-to-end process design, coordinating project management and change management, and driving cross-functional and AI initiatives to meet business needs. The role also serves as an AI subject matter expert, develops improvement tools and standardized AI prompts, and builds stakeholder partnerships while presenting progress to leadership. Required experience includes 5+ years in process mapping and workflow design, proficiency with Zendesk, strong project execution skills, and technical fluency with Google Suite and PM tools, plus AI literacy and change management certification preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, and accommodations, including potential AI-based screening in the hiring process.

Zendesk is hiring for a hybrid sales role focused on generating new business and supporting Account Executives to target mid-market and Fortune 500 customers. The company positions itself as a 2025 Gartner Magic Quadrant Leader, aiming to lead the global customer experience transformation with its platform. They’re seeking risk-takers who are passionate about SaaS, customer service, high-tech, and self-starters with a track record of success. Responsibilities include generating opportunities, building targeted lists and messaging, conducting high-level conversations with senior executives, researching accounts, and hitting monthly quota targets. Requirements include 2-4 years of sales experience, high-volume outbound prospecting, strong multi-tasking and communication skills in Portuguese and English, a bachelor’s degree, and a commitment to diversity, inclusion, and accommodation, with AI screening and equal opportunity policies noted.

The Zendesk Deploy team is looking for a Senior Platform Engineer to improve deployment tools and infrastructure for over 1,000 engineers, with a mission to simplify deployments, set clear standards, and leverage AI to automate workflows, monitor systems, and boost reliability. You’ll build and maintain deployment infrastructure and internal tools for CI/CD, work with engineering teams worldwide to define deployment practices and patterns, develop Kubernetes-based automation, and ensure reliability through monitoring, incident response, runbooks, and documentation while driving speed, security, and scalability via infrastructure as code. Candidates should have strong experience in DevOps/SRE/Platform Engineering, solid knowledge of Kubernetes and Docker, coding/scripting skills in Go or Bash, hands-on experience with infrastructure automation tools like Terraform or CloudFormation, and familiarity with monitoring tools such as Prometheus, Grafana, or Datadog. Nice-to-have skills include knowledge of ArgoCD or Spinnaker, Jsonnet, GitOps principles, experience collaborating with developer or platform teams, exposure to multiple clouds or hybrid setups, and frontend development experience; the role offers ownership of tools, opportunities for growth, flexibility through a hybrid work model, and the chance to work with AI-enabled deployment tooling. Poland-based base salary ranges from zł257,000 to zł385,000 per year, with actual compensation determined by experience and may include bonus or incentives; Zendesk emphasizes a hybrid onsite/remote work approach, a commitment to diversity and inclusion, and accommodations for applicants with disabilities, with AI screening used as part of the process.

The Data Protection Team at Zendesk is looking for a Software Engineer II to build and maintain large-scale components focused on customer data privacy and protection, with a culture that emphasizes learning and knowledge sharing. You will work mostly independently but also collaborate with team members on technical discussions and decision-making. Responsibilities include following best engineering practices, writing and maintaining code used by millions, improving code through peer reviews and pair programming, and using AI to ship new products faster. Basic qualifications include 2+ years of backend coding experience in Ruby, Java, or Python, a desire to learn additional languages and frontend basics, familiarity with relational databases and key-value stores, and strong communication for working in distributed teams. Preferred qualifications include experience with modern distributed systems, Kubernetes/Docker, and messaging queues; a computer science degree or SaaS experience is a plus; the role is hybrid with two days in the office in Poland and a salary range of zł179,000 to zł269,000, plus Zendesk’s commitments to diversity, inclusion, and candidate privacy.