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Zendesk is hiring a Staff Security Engineer (P8) for the Threat Prevention Engineering team within its Cyber Defense Fusion Center to lead large-scale security initiatives that blend AI, automation, and intelligent customer experiences. You’ll tackle AI capability gaps, accelerate delivery velocity, close control coverage gaps after a new team integration, and modernize legacy systems toward cloud-native architectures. You’ll own the AI strategic roadmap, architect and operate cloud-native security data infrastructure (detection pipelines, log management, telemetry, and data rehydration) at enterprise scale, lead multi-phase migrations, and build automation-first workflows with AI-assisted triage. Requirements include 8+ years in security or software engineering at staff or senior scope, production-grade Go and/or Python, containerized workloads on Kubernetes/EKS, strong security fundamentals, and experience building security data pipelines and shipping AI/agentic workflows while mentoring others; preferred qualifications include MCP or agentic AI integrations, familiarity with EDR/SIEM/SOAR, and relevant certifications. The role is hybrid in Krakow, Poland, with two days per week in the office, a base annual salary range of zł304,000– zł456,000 plus potential bonuses or incentives, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening possible in candidate evaluation.

This role is for a backend Ruby on Rails engineer joining a collaborative, self-organizing team to build and enhance the ITSM product’s core backend functionality. You’ll design, develop, test, and maintain scalable Rails backend services and APIs, own features and bug fixes end-to-end, and collaborate with product, design, and engineering teams while participating in code reviews, prototyping, and production issue resolution. Requirements include professional Rails backend experience, strong fundamentals, clean and well-tested Ruby code, the ability to work independently on defined tasks while collaborating on complex challenges, and strong communication with a proactive, growth-oriented mindset and openness to using AI tools. The Poland base salary range is zł179,000 to zł269,000, with actual compensation based on experience and capabilities and potential bonuses or benefits communicated during the offer stage. Zendesk emphasizes customer experience and inclusive culture, supports hybrid and remote work, is an equal opportunity employer committed to diversity and inclusion, and notes that AI may be used in screening; accommodations for applicants with disabilities are available upon request.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-enabled implementations of the AI Resolution Platform, guiding customers through configuration and optimization to achieve quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, steering customers through complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value by driving AI adoption and operational excellence, serve as the customer’s AI technical expert, and deliver end-to-end projects on time with clear scope and stakeholder alignment. Key responsibilities include delivering technical guidance, enabling change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating across teams to align the AI Roadmap and remove blockers. Requirements include 3+ years in consulting/Professional Services, enterprise SaaS experience, use of adoption analytics and success plans, a related bachelor’s degree (advanced degrees or certifications in AI strategy or project management are preferred), strong program management and communication skills, plus a hybrid in-office/remote work arrangement and Zendesk’s commitment to DEI, with AI-based screening and accommodations as applicable.

The principal analyst leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for Zendesk, solving unique and complex problems with data, models, experiments, and frameworks while setting direction with high autonomy. Their remit covers strategy and standards (roadmaps, playbooks, governance, experimentation), advanced WFM (forecasting, capacity/hiring, intraday, scheduling strategies), QA analytics (frameworks, calibration, integration of speech/text analytics), and insight, automation, and tooling (executive dashboards, data models, data quality, AI-assisted analytics) with cross-functional execution. They drive cross-functional programs and pilots end-to-end, act as a WFM/QA Center of Excellence voice, and manage risk, compliance, and change management, measuring success through forecast accuracy, SLA/ASA performance, QA calibration, customer outcomes, and ROI from improvements. Core competencies include strategic and systems thinking, analytical rigor, experimental design, stakeholder management, executive storytelling, change leadership, and ethical AI risk awareness, with preferred Six Sigma/Lean and project management experience. Qualifications require 8+ years in contact center operations with deep WFM/QA expertise, proficiency with WFM/QA platforms, strong data skills (Excel/BI/SQL; Python/R a plus), familiarity with CX metrics, and the role requires hybrid/remote work from Mexico City or Estado de Mexico with periodic travel, plus no direct people management or budgeting responsibility.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is seeking an upbeat, motivated Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, building a pipeline for Account Executives in a fast-paced SaaS environment. Responsibilities include making a strong first impression, responding to inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a collaborative team environment, and meeting monthly quotas of qualified opportunities. Requirements are the ability to understand customer requirements and identify Zendesk solutions, multi-tasking and time management, excellent written skills, and a Bachelor’s degree. Desired qualifications include 1–2 years of sales or internship experience (Software/SaaS a plus), proven success in meeting targets, strong time management, high-energy team player, Salesforce experience, and fluency in English. The role is hybrid with in-office time determined by the hiring manager; Zendesk supports diversity and inclusion, may use AI screening, and provides accommodations for disabilities and veterans upon request.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Founded in 2007, Tempo started as a time-tracking tool and became the #1 time management add-on for Jira, expanding within the Atlassian ecosystem through tools and acquisitions. The role is for a front-end developer on Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems and build Atlassian plugins used by thousands of people globally. Requirements include 4+ years of front-end experience, 1+ year with TypeScript and React, a CS-related degree, strong TS/JS/CSS/HTML skills, experience building complex UIs, usability and performance focus, and the ability to work autonomously, with Java/Kotlin as a plus. Tempo offers a remote-first environment, unlimited vacation, strong benefits and growth opportunities, and a commitment to equal opportunity; please submit your resume in English.

Tempo serves over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The company aims to empower teams with innovative, heart-centered technology and seeks to continuously innovate its products while helping the world work smarter, not harder. The Front-end Developer role for Structure for Jira Cloud requires 4+ years of frontend experience, TypeScript/React, strong UX and performance focus, and the ability to work autonomously and remotely, with responsibilities including writing testable code, unit tests, code reviews, and cross-team collaboration. Tempo offers a remote-first environment, unlimited vacation, extensive benefits, training reimbursements, social activities, optional in-person meetups, travel opportunities, and a commitment to equal opportunity with applications requested in English.

With 30,000+ customers including a third of Fortune 500, Tempo provides integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work better from vision to value. Since its 2007 origins as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded within the Atlassian ecosystem. The role is a front-end developer for Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems and deliver a premier Atlassian plugin. Requirements include 4+ years of frontend experience, 1+ year of commercial TypeScript/React development, a CS/SE degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, English proficiency, and the ability to work autonomously and remotely; Java/Kotlin is a plus. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits and training reimbursements, growth opportunities, a diverse collaborative culture, and a commitment to equal opportunity for all qualified applicants.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams deliver value from vision to execution; it began in 2007 as a time-tracking project and has grown into the #1 time management add-on for Jira within the Atlassian ecosystem. The company is remote-first with unlimited vacation in most locations, a range of benefits, and a culture that emphasizes impact, innovation, collaboration, and making work smarter, not harder. The role is for a focused front-end developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems and build Atlassian plugins used by thousands worldwide. Responsibilities include writing efficient TypeScript/JavaScript client-side code, creating unit tests (and occasional integration and performance tests), code reviews, and solving problems with attention to user experience, security, and performance. Requirements include 4+ years in front-end development for commercial software, 1+ year with TypeScript and React, a Computer Science or Software Engineering degree, strong TS/JS/CSS/HTML, experience building complex UIs and optimizing performance, upper-intermediate English, the ability to work autonomously and with incomplete specifications, and a plus for Java/Kotlin; please submit your resume in English.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, while being the #1 time management add-on for Jira. Since its founding in 2007 as a time-tracking tool, Tempo has expanded into the Atlassian ecosystem and continues to innovate to help teams work smarter, with a remote-first culture and a broad range of benefits, including unlimited vacation in most locations, comprehensive health benefits, training reimbursement, and travel to international offices. The role is for a passionate front-end developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems rather than merely closing issues. Responsibilities include writing efficient, readable TypeScript/JavaScript client-side code, creating unit tests, performing code reviews, and optimizing for user experience, security, and performance while collaborating to maintain Atlassian plugins used by thousands of users. Candidates should have 4+ years of front-end experience, 1+ year with TypeScript and React, a CS-related degree, strong TS/JS/CSS/HTML, good usability sense, upper-intermediate English, the ability to work autonomously, and knowledge of Java/Kotlin is a plus.

Zendesk is seeking a Product Manager to own and evolve the Workforce Management product roadmap, collaborating with Engineering, Design, and Product Marketing to solve big customer problems. The role involves defining the roadmap and prioritization, delivering cross-functional projects, meeting with customers, analyzing data, researching competitors, and communicating a compelling future vision. Basic qualifications include 4+ years of product management in a fast-paced agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, excellent written communication, data-driven decision making, and a commitment to continuous learning and mentoring. Preferred qualifications include experience in the Customer Experience industry, a background in design, engineering, or data analysis, and Workforce Management experience. The Polish base salary range is zł294,000 to zł440,000 with potential bonuses and benefits; Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.