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Zendesk is seeking a Director of IT Finance to lead a high-performing team that supports critical financial processes, particularly Record to Report (R2R) and Source to Pay (S2P), with an emphasis on finance technology and collaboration across geographies. Responsibilities include leading and developing IT teams, designing scalable value streams to optimize R2R and S2P, serving as a strategic partner to global business leaders, driving large ERP migrations and financial system integrations, implementing AI-driven automation, and ensuring system oversight and strong project management. Requirements feature a bachelor’s degree in Finance, Accounting, Business, or related field (MBA or CPA/CFA preferred), 10+ years in finance systems/operations with at least 5 years in leadership, and proven experience with ERP/finance tools (e.g., Oracle, NetSuite, Adaptive, Blackline, Coupa) plus demonstrated global team development and change management skills. The role offers a US base salary of $170,000–$256,000 with potential bonuses and benefits, and a hybrid in-office/remote schedule with specific in-office days determined by the hiring manager. Zendesk highlights its core values (lead with exceptional service, deliver the simplest solution, take pride in our work, care for each other) and its commitment to diversity, equity, and inclusion, while noting the use of AI screening in applicant evaluation and providing accommodations for applicants with disabilities.

Zendesk is seeking a Director of Software Engineering in San Francisco to lead global Platform engineering teams and deliver API-first, cloud-native platform services that enable AI-powered customer experiences while aligning with the company's AI and ecosystem strategies. The role involves leading multiple scrum teams across the US and APAC, defining platform strategy and roadmaps, and owning architecture for web services, RESTful APIs, SDKs, and integrations with internal and external ecosystems. You will partner with Product, Design, Security, and AI teams to deliver features that enable AI agentic actionability and cross-system interactions, while mentoring engineering managers and senior engineers and driving operational excellence (SLA/SLO, observability, CI/CD) for high availability. Basic qualifications include 10+ years of software experience with at least 5 years leading distributed teams building platform products, hands-on REST API design and cloud-native architectures, and experience integrating AI/ML into production systems; preferred qualifications include prior Director-level SaaS leadership, agent-framework experience, focus on developer experience, advanced degree, and security/compliance know-how. The compensation includes a US base salary range of 275,000–413,000 with potential bonus and benefits, and the role offers hybrid work with onsite presence in SF part of each week; Zendesk emphasizes diversity, equal opportunity, and may use AI screening in the hiring process, with accommodations available on request.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk's Digital CX team is seeking a Senior Certification and LMS Administration Specialist to lead and scale global certification programs and manage the LMS infrastructure, shaping AI- and practitioner-first learning experiences. The role governs certification lifecycle operations, vendor management, and cross-functional initiatives to drive awareness, demand, product adoption, customer satisfaction, and global retention. It includes managing LMS systems and integrations, ensuring data integrity, user permissions, ticketing, and implementing automation and AI-driven support to enable scalable learner experiences and reliable reporting. Ideal candidates will have 5+ years in B2B SaaS Customer Education or Enablement, including 2+ years managing global certification or LMS programs, along with strong collaboration and communication skills. Zendesk emphasizes equal opportunity and a hybrid work model, offers a base US salary range of $130k-$196k with potential bonuses, and notes that AI may be used for screening while accommodations are available.

Atlassian aims to help customers compete in the digital economy with a multi-billion-dollar software business serving 250,000+ paying customers and a culture focused on customer success. The Enterprise Solution Sales team drives adoption of select products, champions for customers, and provides feedback to product and engineering to improve the customer experience. As Solutions Sales Executive for Atlassian’s Strategy Collection, you will lead an East Coast territory, collaborating with Strategic Account Managers, Solution Engineering, channel partners, product, and marketing to connect business strategy to technical execution. Your responsibilities include developing a focused territory plan to drive new and expansion revenue for Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery, leading enterprise strategy and portfolio management sales cycles, and delivering value-based proposals and commercial structures. You will maintain sales discipline (pipeline, MEDDPICC, forecasting), build executive relationships, orchestrate cross-functional teams and partners, solicit feedback to inform Strategy Collection roadmap, and you can work from anywhere with travel to customer sites as Atlassian hires where it has a legal entity.

At Atlassian, the mission is to help customers win in the modern digital economy, supported by a multi-billion-dollar software business with 250,000+ paying customers, hundreds of partners, and millions of users, all within a culture focused on customer success. The Enterprise Solution Sales team drives adoption of select products and services for large customers and acts as champions for customers by feeding feedback to product and engineering to improve the customer experience. The Solutions Sales Executive for Atlassian’s Strategy Collection will lead a territory of named accounts and a geographic region, collaborating closely with Strategic Account Managers, Solution Engineering, Channel Partners, Product, and Marketing to connect business strategy to technical execution. Responsibilities include developing and executing a focused territory plan for Strategy Collection (Focus, Talent, Jira Align) and Jira Product Discovery, leading enterprise strategy and portfolio/product management use cases, building executive relationships, orchestrating cross‑functional teams, partnering with partners, delivering value‑based proposals, maintaining MEDDPICC qualification, forecasting, and acting as a field subject‑matter expert. The role is East Coast‑based with travel to customer sites, offers flexible work location, and Atlassian hires in any country with a legal entity, while also capturing feedback to inform the Strategy Collection roadmap and go‑to‑market strategy.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity. The Head of Event Technology will lead Atlassian’s global Event Technology function, setting the vision, strategy, and operating model while collaborating with Events, Marketing, Sales, IT/Security, Legal, Data Science, agencies, and platform partners. The role includes crafting a multi-year strategy aligned to event, marketing, and sales priorities, building and guiding a high-performing team, and directing the roadmap for platforms across registration, content management, mobile apps, onsite tech, lead retrieval, and virtual/hybrid extensions. It also entails owning data pipelines, privacy and security compliance, and ensuring data flows for reporting and personalization, integrating with systems like Salesforce. Additionally, the position covers end-to-end onsite/hybrid operations, vendor and contract management, driving innovation, defining success metrics, aligning senior stakeholders, and representing Atlassian’s event technology vision externally as thought leadership.

Atlassian offers flexible work locations (office, home, or a mix) and hires in any country where they have a legal entity. The Head of Event Technology will lead Atlassian’s global Event Technology function, setting the vision, strategy, and operating model and collaborating with Events, Marketing, Sales, IT/Security, Legal, Data Science, and external partners. Responsibilities include defining a multi-year strategy, building and guiding a high-performing team, directing roadmaps across the global event portfolio, and owning outcomes that balance innovation, reliability, scalability, and cost. They will architect data pipelines and integrations with Data Science and MarTech, ensure privacy and compliance (GDPR and global regulations), and oversee end-to-end onsite and hybrid event technology operations. The role also covers vendor and contract management, experimentation and automation, establishing success metrics, influencing senior stakeholders, and representing Atlassian’s event technology vision both internally and externally.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country where it has a legal entity, with interviews and onboarding conducted virtually as part of its distributed-first approach. The role is a remote, field sales position based in the Netherlands or the UK to support cross-team collaboration. Atlassian serves over 300,000 customers worldwide and aims to unleash the potential of every team through its software, delivering customer impact and ongoing revenue growth, guided by the value of “play as a team.” As an Account Executive, Enterprise, you’ll build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with internal teams (Channel Partners, Product Specialists, Account Managers, Solution Engineers) to ensure customer satisfaction, powered by a hunter mindset. Responsibilities include developing named account or territory plans, executing strategic sales plans, qualifying leads, building relationships with decision-makers, negotiating pricing, forecasting and account planning, traveling to meet clients, and serving as the main Atlassian contact or escalation point for designated accounts while working with Channel sales to build strategies for designated territories and named accounts.

Atlassian supports flexible work locations—office, home, or hybrid—hiring in any country with a legal entity, with virtual interviews and onboarding as part of its distributed-first approach, and this role is a remote field sales position based in the Netherlands or the UK. Atlassian serves over 300,000 customers worldwide (including NASA, IBM, HubSpot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola) and aims to unleash the potential of every team through software, guided by a "play as a team" philosophy where employees work with Atlassian, not for it. As an Account Executive, Enterprise, you’ll build and nurture relationships with key stakeholders and negotiate complex contracts, collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You’ll develop and execute named account or territory plans to maximize expansion opportunities, identify and qualify leads, understand customer needs, deliver presentations, negotiate and close deals, and provide accurate forecasting and planning. The role requires building executive relationships, staying current on industry trends, collaborating with internal teams, managing complex sales cycles, traveling to meet clients and industry events, and running strategy plays for designated territories or named accounts.

Atlassian supports distributed work, letting employees choose to work in an office, from home, or in a hybrid arrangement to support family and personal goals. They hire people in any country where they have a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. In this role, you will develop and execute a sales strategy to drive revenue growth for Jira Service Management in the Korea market. You will define a clear territory vision, plan and regularly communicate on funnel, account, and territory status, resource requirements, challenges, and successes, while collaborating with cross-functional teams and partners and representing Jira Service Management at industry events. You will provide accurate sales forecasts to the senior management team in Australia, work closely with Atlassian partner management and partners, and be among the first hires of the Solution Sales Executive team for Jira Service Management in Korea.

Atlassian offers flexible work arrangements (office, remote, or hybrid) and hires in any country where it has a legal entity. They are seeking an experienced HR Business Partner to support the R&D organization, with a focus on Product & Design, on a 12-month assignment. The role is based in Australia but will collaborate with distributed teams across time zones, acting as a trusted advisor on org design, performance and talent, capability building, and culture. Responsibilities include strategic partnership with senior Product & Design leaders, diagnosing org health, shaping organizational design and workforce planning, and leading performance, growth, and succession activities alongside Talent Acquisition. Additional duties cover employee relations and manager capability, rewards and compliance, change management and culture initiatives, and partnering with People CoEs to tailor global programs to R&D while leveraging data and engagement feedback.

- Atlassian offers flexible work options and hires in any country with a legal entity; this 12-month role is an HR Business Partner supporting the R&D organization, focused on Product & Design, and based in Australia with distributed teams across time zones. - You will partner with senior Product & Design leaders to translate business strategy into a clear people plan, diagnose organizational health, propose data-driven interventions, and advise on organizational design and workforce planning aligned to priorities. - You will lead performance and growth cycles, coach leaders to build high-performing teams with strong succession pipelines, and partner with Talent Acquisition on senior hiring and capability development using data to identify gaps and solutions. - You will provide pragmatic, risk-aware employee relations guidance under Australian law, coach managers, ensure fair policy application, and support compensation processes while maintaining data integrity and compliance. - You will lead or support change initiatives, collaborate with People CoEs to roll out global programs for R&D, use engagement data to drive action plans, and champion an inclusive, psychologically safe culture across Product & Design.

The Strategic Finance team at Miro turns data into decisions, and the R&D pillar serves as the financial brain trust for one of the company’s largest and fastest-evolving cost centers as AI reshapes product development. The Strategic Finance Manager, R&D will be the dedicated finance partner to the R&D leadership team, owning end-to-end planning from headcount to software and AI/cloud infrastructure spend, and shaping ROI-backed roadmaps and unit economics. Key responsibilities include R&D FP&A and forecasting, headcount strategy with People Ops, AI cost strategy and optimization, investment cases for tooling and infrastructure, AI-powered finance operations, and executive reporting that translates R&D economics into actionable narratives. Requirements include 5+ years in strategy/consulting/FP&A, advanced financial modeling, the ability to influence senior technical stakeholders, a strong interest in AI/cloud cost dynamics and using AI tools in finance, excellent communication, bias to action, and familiarity with SaaS models. The role is hybrid and based in Amsterdam, with a global benefits package including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, at a company that emphasizes diversity and inclusive collaboration.

The Strategic Finance team at Miro combines finance, strategy, and operations to turn data into decisions, with the R&D pillar acting as the financial brain for one of the company’s largest cost centers as AI reshapes product development. The Strategic Finance Manager, R&D, based in Amsterdam, is a hybrid strategist-analyst-operator who owns end-to-end R&D finance—from headcount planning and software spend to AI/cloud infrastructure cost and unit economics. Key responsibilities include building forecast models, prioritizing investments, developing invest cases, and partnering with R&D leaders to optimize where every dollar lands, while using AI to automate analyses and reporting. Requirements include 5+ years in strategy/consulting/FP&A or related fields, advanced financial modeling, experience partnering with senior technical stakeholders, a strong interest in AI/cloud cost dynamics, and excellent communication; SaaS or cloud-native exposure is preferred. The role offers equity and benefits, a learning stipend, and is anchored in Miro’s Amsterdam hub, with the company highlighting its diverse, inclusive culture and mission to empower teams to create the next big thing.

The Strategic Finance team at Miro partners across finance, strategy, and operations to turn data into decisions, with R&D as one of its largest and fastest-evolving cost centers shaped by AI. They are hiring a Strategic Finance Manager, R&D (hybrid role based in Amsterdam) to be the dedicated finance partner to R&D leadership, owning end-to-end planning from headcount to software and AI/cloud infrastructure spend. The role emphasizes building AI unit economics, evaluating investments (make vs. buy, tooling, providers), and driving cost optimization while accelerating the roadmap, including using AI to automate finance tasks. Requirements include 5+ years in strategy/consulting, FP&A, or related fields; advanced financial modeling and the ability to partner with senior technical stakeholders; a strong interest in AI/cloud cost dynamics and SaaS models; and excellent communication. Miro offers global benefits, equity, a learning stipend, and a diverse, collaborative culture, with location-specific benefits and a Recruitment Privacy Policy.

The Strategic Finance team at Miro sits at the intersection of finance, strategy, and operations to turn data into decisions, and the R&D pillar acts as the financial brain trust for one of Miro’s largest cost centers as AI reshapes how products are built and operated. The Strategic Finance Manager, R&D will be the dedicated finance partner to the R&D leadership team, owning end-to-end financial planning—from headcount to software and AI/cloud infrastructure spend—and building unit economics that explain how AI products generate value and incur cost. You’ll lead R&D forecasting and workforce planning, AI cost strategy and optimization, investment cases for tooling and infrastructure, and cross-functional initiatives to reduce unit costs without slowing the roadmap, while advancing AI-powered finance operations and executive reporting. What you’ll need: 5+ years in strategy/consulting/investment banking/FP&A or related fields, advanced financial modeling and unit economics skills, proven ability to partner with senior technical stakeholders, strong interest in AI/cloud cost dynamics, exceptional communication, and familiarity with SaaS models; this is a hybrid role based in Amsterdam. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, plus a diverse, collaborative culture and a commitment to belonging, with more details in Miro’s benefits and Recruitment Privacy Policy.

Miro's Strategic Finance team turns data into decisions by partnering with leaders to set ambitious targets and optimize investments, blending external market signals with internal analysis. The R&D pillar acts as the financial brain trust for a major and rapidly evolving cost center, where AI-driven product development increases the weight of decisions on headcount, tooling, models, and cloud commitments. The Strategic Finance Manager, R&D role partners with the R&D leadership team as a strategist, analyst, and operator, owning end-to-end planning including global headcount, software, and AI/cloud infrastructure spend. Responsibilities include building AI unit economics, optimizing investments across tooling and infrastructure, developing business cases for major R&D bets, and driving AI-powered finance operations and executive reporting. This hybrid Amsterdam-based role requires 5+ years of relevant experience, strong modeling and stakeholder influence, familiarity with AI/cloud costs, and offers global benefits and a culture of inclusion at Miro.

The Strategic Finance team at Miro turns data into decisions and the R&D pillar serves as the financial brain trust for a major cost center, shaping AI and cloud investments to help the company grow faster and more efficiently. The Strategic Finance Manager, R&D is the dedicated finance partner to R&D leadership, owning the end-to-end financial story—from headcount planning to software and AI/cloud infrastructure spend—and assessing ROI of roadmap bets. You’ll build unit economics for AI costs, model hiring plans and location strategies with People Ops, and lead build-vs-buy analyses and cross-functional cost-optimization initiatives to drive reductions without slowing the roadmap. You’ll also be a primary proponent of AI-powered finance operations—automating variance analysis and reporting, preparing executive and board materials, and translating complex R&D economics into clear recommendations. The role is hybrid and based in Amsterdam, requires 5+ years of relevant experience, advanced financial modeling and strong stakeholder collaboration, and offers global benefits and a development stipend as part of Miro’s inclusive culture.

The Strategic Finance team at Miro turns data into decisions across finance, strategy, and operations, with the R&D pillar serving as the financial brain trust for a major, AI-driven cost center and a focus on shaping where R&D funds go. The Strategic Finance Manager, R&D is a hybrid role that partners with R&D leadership to own end-to-end financial planning for R&D, including headcount, software, and AI/cloud infrastructure spend, with clear ROI storytelling. The role emphasizes building AI cost unit economics, leading cross-functional optimization initiatives, developing investment cases for tooling and infrastructure, and driving AI-enabled finance operations along with executive-level storytelling for R&D leadership. Requirements include 5+ years in strategy/consulting/FP&A or related fields, advanced financial modeling and scenario analysis, proven collaboration with senior technical stakeholders, a strong interest in AI/cloud cost dynamics, excellent communication, SaaS familiarity, and it is based in Amsterdam. Miro offers a global benefits package—equity, wellbeing benefits, WFH equipment allowance, and an L&D stipend—along with a diverse, collaborative culture and growth opportunities.

The Strategic Finance team at Miro turns data into decisions and, through the R&D pillar, acts as the financial brain trust for one of the company’s largest cost centers as AI reshapes product development. The Strategic Finance Manager, R&D will be the dedicated finance partner to R&D leadership, owning end-to-end planning—from headcount to software and AI/cloud infrastructure spend—and developing unit economics and investment cases to guide where dollars land. Key responsibilities include R&D FP&A, workforce planning with People Ops, AI cost optimization, ROI-focused decision support for tooling and infrastructure, AI-powered finance operations, and executive reporting to boards and ELT. Requirements include 5+ years in strategy/consulting/FP&A with advanced modeling, experience partnering with senior technical stakeholders, interest in AI/cloud cost dynamics, strong communication, bias to action, and familiarity with SaaS models. The role is Amsterdam-based, with a benefits package including equity, wellbeing, WFH equipment, and an L&D stipend, and Miro emphasizes a diverse, inclusive culture and global collaboration.

The Strategic Finance team at Miro partners with leaders across the company to turn data into decisions, combining market signals with internal analysis to drive growth, with R&D as one of the largest, rapidly evolving cost centers shaped by AI. The Strategic Finance Manager, R&D will be the dedicated finance partner to R&D leadership, owning end-to-end planning (headcount, software, and AI/cloud infrastructure spend) and building unit economics to explain how AI products cost and generate value. You’ll develop investment cases, prioritize where dollars land, and lead AI-powered finance operations to automate analysis and reporting, while preparing executive narratives and board materials. Requirements include 5+ years in strategy/consulting/FP&A or related fields, advanced financial modeling and scenario analysis, experience partnering with senior technical stakeholders, strong interest in AI/cloud cost dynamics, and exceptional communication with a bias toward action and comfort with ambiguity. The role is hybrid in Amsterdam and offers benefits such as equity, wellbeing support, a WFH equipment allowance, and a development stipend, within Miro’s emphasis on belonging and an inclusive culture.

The Strategic Finance team at Miro turns data into decisions and, through the R&D pillar, acts as the financial brain trust for one of the company’s largest and fastest-evolving cost centers, guiding AI-related investment decisions. The role is a hybrid Strategic Finance Manager, R&D based in Amsterdam, partnering with R&D leadership to own end-to-end financial planning—from headcount across global engineering and product teams to software, AI, and cloud infrastructure spend—while building unit economics and ROI-focused roadmaps. Responsibilities include R&D FP&A, headcount strategy and workforce planning, AI cost strategy and optimization, investment cases and strategic decision support, AI-powered finance operations, and executive reporting. Requirements include 5+ years in strategy/management consulting, investment banking, strategic FP&A, BizOps, or corporate strategy, advanced financial modeling skills, experience partnering with senior technical stakeholders, strong interest in AI/cloud cost dynamics, exceptional communication, a bias to action, and familiarity with SaaS business models. Miro offers global benefits including equity, wellbeing, a learning stipend, and a focus on diversity and inclusion, with this role located in the Amsterdam hub as part of a company dedicated to empowering distributed teams to create the next big thing.

- Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. - The Advisory Services team is a globally distributed group of Atlassian experts focused on helping large strategic and enterprise clients maximize value from their Atlassian investments. - The company is hiring an Engagement Manager as an individual contributor to lead and execute client engagements and drive outcomes. - Responsibilities include serving as the primary client contact, managing scope, delivering projects efficiently, identifying future opportunities, accelerating value, maintaining client relationships, and collaborating with other Atlassian teams, with travel up to 30%. - Requirements include 5+ years in SaaS or similar tech, 3+ years in Professional Services/Technical Consulting/Customer Success, strong client relationship experience, English fluency (a second language like Bahasa, Thai, or Mandarin is a plus).

Zendesk’s Digital CX team is hiring a Learning Innovation Specialist to reimagine Zendesk Academy using AI-powered personalization, learner segmentation, gamification, cohort models, localization, and data-driven experimentation, with a focus on innovation and learner engagement rather than direct content creation. The role partners across Product, Marketing, Partners, Enablement, UX, Instructional Design, Customer Experience, and Community teams to ensure education innovations align with learner needs and business goals, maintaining cross-functional roadmaps. Key duties include cross-functional roadmap alignment, segmentation, AI-driven personalization, gamification strategy, cohort learning and community collaboration, experimental pilots, localization, continuous feedback, and standards compliance. Requirements include 4+ years in customer education or related B2B SaaS/enterprise tech roles, an innovation mindset, data fluency, proven cross-functional leadership, global/multilingual experience with localization sensibility, learner-centricity, excellent communication, and a builder mindset, with a hybrid work arrangement requiring in-office presence in Mexico City or Mexico State. Zendesk emphasizes an inclusive culture, equal opportunity employment, potential AI screening, and accommodations, and invites applicants from diverse backgrounds while providing information on EEO rights and accessibility.

Zendesk’s Digital CX team seeks a Senior Digital Learning Engagement Specialist to lead multi-channel content distribution and learner engagement strategies that drive product adoption, deepen user engagement, and accelerate retention by embedding contextual, just-in-time education across Zendesk’s platform and journeys. The role collaborates with Marketing, Product, Community, Enablement, Partners, Instructional Design, and Customer Experience teams to ensure education initiatives align with business priorities and customer lifecycles, connecting learners to the right content at the right time. Responsibilities include owning a multi-channel learning content distribution strategy, using SEO/AEO/GEO and analytics to optimize engagement, leading cross-functional campaigns, delivering contextual just-in-time learning within workflows, and continuously analyzing performance to improve impact, with a focus on enablement partnership, cross-functional alignment, and innovation in learner engagement including AI pilots. Required qualifications include 5+ years in customer education or related roles in B2B SaaS/tech, strong technical fluency in SEO/AEO/GEO, marketing automation, LMS integrations, a data-driven mindset, strategic thinking, customer obsession, excellent communication, adaptability, and a hybrid work arrangement; the role is located in Mexico City (CDMX) or Mexico State (Estado de Mexico) with in-office requirements. Zendesk emphasizes an inclusive culture, hybrid policy, and potential use of AI in screening, and provides information on equal opportunity, diversity and disability accommodations, along with contact options for accommodations if needed.

Zendesk is hiring a Sales Operations Analyst who will drive the global shift to intelligent automation, designing data-driven workflows and AI-powered solutions while partnering with Sales, Marketing, Product, and IT, with a focus on APAC. The role involves leading sales system initiatives and Salesforce-integrated automations, maintaining integrations across the GTM tech stack, activating data via SQL/BI dashboards, and collaborating with global teams to ensure tool adoption. Requirements include 3–5 years in Sales/Revenue Ops or similar, strong communication skills, Salesforce experience (certification a plus), familiarity with Zendesk or other CS software, change management experience, and hands-on API-based integration using iPaaS like Workato or Zapier. The ideal candidate is action-oriented, globally collaborative, solution-minded, adaptable, and proficient at translating business needs into technical solutions, with an understanding of privacy and data governance. The role offers a hybrid work arrangement, a commitment to diversity and inclusion, and notes on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a technical Business Systems Analyst to mature its Identity and Access Management program, partnering with IAM engineers to implement security best practices using ABAC and RBAC in Okta toward an automated least-privilege environment. The role acts as a bridge between business needs and technical execution, designing logical frameworks, birthright access bundles, and ABAC policies based on attributes such as department, location, and cost center to automate provisioning. Key responsibilities include Okta environment and group management, with emphasis on directory hygiene, dynamic groups over static assignments, and standardized naming conventions for groups and applications. Additional duties involve scaling onboarding of SaaS applications (SAML/OIDC), improving Joiner/Mover/Leaver processes, and producing clear technical documentation and data mappings to support troubleshooting. Qualifications include 6+ years of IAM BSA experience, strong Okta expertise, knowledge of RBAC/ABAC models, and excellent communication and analytical skills; the role is located in Karnataka or Maharashtra with hybrid work, and Zendesk highlights its commitment to diversity and accommodations.

The IAM Engineer at Zendesk will design, configure, test, implement, and maintain systems that control access to the organization’s resources, ensuring only authorized users can access sensitive data while preventing unauthorized access, with daily duties including managing identity tools and cloud services (MFA, Security Token, OAuth, AWS, Okta, Atlassian, BigFix) and administering IAM-related SaaS applications. They will gather business, functional, and technical requirements for establishing an Okta Identity Platform, review Okta updates, enforce entitlement and access management policies, manage app integration requests (SSO and user lifecycle), and handle IDM processes, service accounts, sandbox access, and API configuration. Requirements include 6+ years in IT operations or equivalent, strong Okta expertise (Identity Engine, Universal Directory, Adaptive MFA), knowledge of cloud authentication and access management, IAM concepts, direct experience with SaaS IAM apps, and ability to present SSO concepts to stakeholders; Okta Workflows knowledge is a plus, with the ability to work across geographies and travel up to 10%. Preferred: Okta Certified Administrator or higher; excellent verbal and written communication, drive for continuous learning, strong decision-making, negotiation, facilitation, and diverse collaboration skills. Location and work setup: Zendesk hires only from Karnataka or Maharashtra, with a hybrid model requiring part in-office time determined by the manager; Zendesk is an equal opportunity employer and may use AI in screening, with accommodations available for applicants with disabilities.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, program management, and reporting solutions to help teams work better. Since its 2007 start as a time-tracking tool and its growth to the leading Jira time-management add-on, Tempo has become a trusted name in the Atlassian ecosystem and aims to innovate while keeping a people-centric culture. The QA Analyst role involves comprehensive testing (functional, regression, performance) with heavy Jira/Confluence/DC/Cloud compatibility testing, test documentation, defect resolution, test execution, and contributing to test automation and QA process improvements. Desired candidates have a relevant degree or equivalent, strong QA methodology knowledge, manual and exploratory testing experience, web app testing, knowledge of GET/POST, basic XSS, and collaborative, analytical problem-solving, with advantages in ISTQB, Jira admin, agile, performance/security testing, and automation skills with Cypress/Playwright, Jest, OWASP ZAP and languages like Java/Kotlin/TS/Python/Go. Tempo offers a remote-first environment, unlimited vacation, extensive benefits, training and travel perks, a diverse and inclusive culture, and opportunities for professional growth, encouraging applicants to submit resumes in English and join the equal-opportunity workplace.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. - The company’s mission is to reinvent B2B selling, building a multi-billion business by delivering products that delight customers and removing friction to drive sales and adoption. - The described role is a strategic partner to Senior Sales Leadership, supporting EMEA Account Executive teams to drive operational excellence and accelerate revenue growth in a high-growth, collaborative enterprise SaaS environment. - Responsibilities include trusted field partnership, forecasting and pipeline management, coverage and capacity planning, sales process design and optimization, and driving AI and automation to improve productivity and metrics. - The role also involves sales excellence evangelism, collaborating with Central Operations, Analytics, Systems, and Enablement to standardize and optimize processes, people, and technology for revenue growth.

At Atlassian, employees can choose office, home, or hybrid work arrangements, and the company hires in any country where it has a legal entity to support personal priorities. Atlassian’s mission is to reinvent B2B selling, building a fast-growing, multi-billion business by delivering products that delight customers and reduce friction to drive sales and adoption. The role described is highly visible and acts as a strategic partner to Senior Sales Leadership, supporting EMEA Account Executive teams and bridging from business intelligence to the C-suite. Responsibilities include field partnership and insights for high-touch EMEA Enterprise and Mid-Market AE teams, forecasting and pipeline management, and leading annual planning for coverage and capacity. Additional duties involve sales process design and optimization, adopting global sales practices, leveraging AI and automation, and collaborating with Central Operations, Analytics, Systems, and Sales Enablement to standardize processes and drive revenue growth.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, and is the #1 time-management add-on for Jira. Founded in 2007, Tempo has grown into a trusted Atlassian ecosystem leader that helps teams work smarter through ongoing product innovation. The role is enterprise-focused outbound, partnering with an Enterprise Account Director to generate qualified pipeline and navigate complex buying committees using AI and precise messaging. Responsibilities include owning outbound strategy on a named enterprise list, engaging economic buyers, technical evaluators, and executives; joint account planning; rigorous qualification; Salesforce hygiene; and leveraging AI and industry knowledge to accelerate research and personalization. Requirements include 2+ years of outbound B2B SaaS sales development (enterprise/strategic experience preferred), strong communication and collaboration skills, proficiency with Salesforce, SalesLoft/Outreach, LinkedIn Navigator, data enrichment tools, and familiarity with intent data platforms or Gong, plus the benefits of a remote-first role and growth opportunities.

The Maquina team at Zendesk in Lisbon is hiring a Staff Engineer to turn the company’s knowledge into action by building and scaling AI-powered procedures on a Retrieval Augmented Generation platform, with Ruby on Rails and TypeScript services and collaboration with teams in Copenhagen and data science partners. You’ll actively shape and lead design, prototyping, and development in an agile environment, tackle complex reliability issues across the stack, and promote a customer-centric approach while mentoring colleagues. Required qualifications include 6+ years of experience building high-availability services in Ruby on Rails/NodeJS/TypeScript, experience with LLM integrations and enterprise AI features, strong architectural skills, autonomy to drive projects, and proficiency with observability tools to ensure reliability. Preferred qualifications include a CS degree, experience with Content Management Systems, event-driven architecture and high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, and contributions to open source projects. The role is based in Lisbon with a hybrid work model (two days per week in the Lisbon office and flexible remote options within the Lisbon time zone), and Zendesk emphasizes diversity, inclusion, AI screening policies, and accommodations for disabilities.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

The role is a Business Systems Analyst – Adaptive Planning (Finance Systems) based in Pune, India, focused on Workday Adaptive Planning to enhance budgeting, forecasting, and reporting in FP&A. You will own Adaptive Planning processes, gather and document business requirements, translate them into functional specifications, improve finance workflows, collaborate with cross-functional teams, support UAT, and participate in agile and continuous improvement initiatives. Must-have skills include hands-on Workday Adaptive Planning experience, a strong understanding of financial planning, budgeting, and forecasting, and solid business/functional analysis with effective stakeholder communication. Nice-to-have skills include NetSuite experience, exposure to integration tools like Workato, SaaS environments, and familiarity with agile tools like Jira, plus experience in finance transformations or R2R/S2P and data/reporting tools. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office requirements, may use AI screening, and is an equal-opportunity employer with location restrictions to Karnataka or Maharashtra along with accommodations for disabilities.

Appfire champions a flexible, remote-first work culture that lets employees choose where to work, balance personal life with flexible time off, and pursue growth through learning platforms, leadership programs, and internal mobility. The company seeks a Senior Technical Project Manager to lead enterprise initiatives across IT, engineering, and business platforms in a fully remote role serving AMER, EMEA, and APAC, reporting to a Senior Manager in Spain. Responsibilities include driving complex initiatives (Salesforce, Workday, Atlassian, NetSuite, M&A integrations), facilitating alignment between business goals and technical decisions, and enforcing PMO standards while integrating AI and automation to improve delivery. Requirements include 5+ years of end-to-end experience on enterprise-wide technical programs, strong technical fluency, experience applying AI/automation to PM, excellent cross-timezone collaboration, risk management, and ability to translate between technical and non-technical audiences. Benefits include an indefinite contract, equity, 26 vacation days plus 12 wellness days, volunteer time, Appfire University training, private healthcare and life insurance, home office and lunch allowances, remote-first with optional offices in Warsaw and Gdańsk, and a strong emphasis on CSR and security/compliance certifications.

Tempo, with over 30,000 customers including a third of Fortune 500, offers integrated time management, resource planning, budget management, roadmapping, and more, and is the leading time management add-on for Jira in the Atlassian ecosystem, helping teams work smarter from vision to value. They are hiring a Director of Product Marketing to own the go-to-market strategy for the enterprise platform and elevate Tempo from a native utility to a standalone, platform-agnostic enterprise brand targeting executive buyers at complex organizations. Responsibilities include persona mastery and validation, ecosystem amplification with channel partners and GSIs, inbound PMM and product influence on the roadmap, commercial strategy including pricing and packaging, sales enablement, and evolving messaging from PPM for Jira to a true enterprise platform. The ideal candidate has 8–12 years in B2B SaaS product marketing, a track record of launching flagship products and scaling GTM to $50–$200M ARR, enterprise strategy, ecosystem thinking, high agency, and a commercial mindset focused on win rates and pipeline velocity. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, equal opportunity employment, and opportunities for professional growth and impact.

Zendesk is hiring a seasoned Software Engineer to join the Partner Platform team within the Zendesk Platform organization, covering the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. Candidates should have at least 3 years of software development experience (preferably in SaaS), with extensive Ruby on Rails experience, React, strong JavaScript/TypeScript fundamentals, and familiarity with cloud technologies (AWS), REST APIs, CI/CD, and AI coding tools. The role involves producing high-quality reusable code, tests, and documentation; contributing to solution designs and technical decisions; adhering to engineering best practices; improving infrastructure and processes; and collaborating closely with Product, Security, and Operations across the full software lifecycle. It is a hybrid role with in-office requirements part of the week and is limited to candidates located in Karnataka or Maharashtra, with the exact schedule determined by the hiring manager. Zendesk emphasizes inclusivity and equal opportunity, may use AI screening in the hiring process, and supports accommodations for disabilities, all while focusing on customer satisfaction and cross-team collaboration.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.

Zendesk is hiring a LATAM Payroll Analyst who will coordinate LATAM payroll cycles, report to the Manager of Payroll - Americas, and work with Accounting, People Ops, and Benefits. The role requires 3+ years of full-cycle LATAM payroll experience (e.g., Brazil and Mexico) with knowledge of termination calculations, taxes, and local systems (e-Social, FGTS, INSS, IMSS, etc.), plus an accounting/finance background; payroll certification is preferred. Responsibilities include end-to-end LATAM payroll processing, regulatory compliance, audits and SOX adherence, year-end activities, and providing payroll support to employees. Candidates should have current payroll systems knowledge, advanced Excel skills, strong communication and problem-solving abilities, a customer-service mindset, and the ability to thrive in a fast-paced environment; Portuguese/Spanish language skills and knowledge of Mexico legal requirements are a plus, and applicants must be located in Mexico (CDMX or Estado de Mexico). The role is hybrid, with in-office time determined by the hiring manager, and Zendesk emphasizes diversity and inclusion while potentially using AI to screen applications, with accommodations available upon request.

Zendesk is seeking an APAC HR Operations expert who acts as a consultative partner with mastery of APAC benefits and statutory requirements, and who can leverage Workday and Zendesk in a high-growth environment. The role’s responsibilities include being the primary responder for APAC payroll/benefits/compensation inquiries, administering regional benefit programs (CPF, Superannuation, SSS/Pag-IBIG) while ensuring compliance with tax years and labor laws, maintaining data integrity in Workday, and driving process harmonization and mandatory government filings across APAC. It requires operational discipline, critical thinking to identify systemic solutions beyond quick fixes, and adaptability to regional needs with openness to AI and automation tools; basic qualifications include 2+ years in HR Shared Services, experience supporting 2-3 APAC markets in payroll and benefits, managing statutory requirements, and strong English skills. Preferred qualifications include hands-on Workday (Payroll & Benefits) and Zendesk experience, ability to localize Global People policies for regional jurisdictions, and the capability to manage high-volume ticket queues with consistent quality. The job offers a hybrid work model with on-site requirements, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is expanding its Manila-based People Services team to deliver world-class AMER/LATAM support, seeking a Total Rewards expert who can navigate U.S. Open Enrollment and LATAM statutory benefits in an AI-first, high-growth environment. The ideal candidate is a disciplined HR professional with a "double-check" mindset, deep knowledge of AMER/LATAM payroll and benefits, and the ability to proactively harmonize processes in a fast-paced Shared Services setting. You’ll empathetically support employees on pay, 401k, and medical enrollments; administer U.S. health plans (HSA/FSA) and LATAM statutory requirements; perform Workday data audits; maintain audit-ready documentation for regulators (e.g., SOC1); and contribute to policy localization and knowledge-base improvements. Basic qualifications include 2+ years in an HR Shared Services environment, experience supporting US/Canada/LATAM payroll or benefits, and the ability to work a permanent night shift; preferred qualifications include hands-on Workday and Zendesk experience, U.S. Open Enrollment or LATAM bonus administration, and the ability to manage high-volume ticket queues with consistent quality. The role is hybrid with in-office days and remote flexibility, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations; applicants are invited to apply.

Tempo is a global software company trusted by more than 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budget management, roadmapping, program management, and reporting to help teams turn vision into value. Since its 2007 beginnings as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and expanded through a range of tools and acquisitions within the Atlassian ecosystem. The company is seeking a passionate software developer to work on flagship products such as Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud, focusing on solving customer problems with clean code. Requirements include 4+ years of server-side development in Java and/or Kotlin, plus experience with TypeScript/React, APIs, distributed systems, Kubernetes, AWS, SQL and NoSQL databases, and strong communication and autonomous-working abilities. Perks include a remote-first environment, unlimited vacation, comprehensive benefits, training and travel reimbursements, diverse teams, and opportunities for impact, collaboration, and professional growth, with a commitment to equal opportunity and inclusion.

Tempo has 30,000+ customers, including a third of Fortune 500, and offers a suite of integrated time management, resource planning, budgeting, roadmapping, program management, and reporting tools; it began in 2007 as a time-tracking project and is now the #1 time management add-on for Jira, expanding in the Atlassian ecosystem. The company is seeking a QA Analyst to conduct functional, regression, and performance testing, perform extensive compatibility testing across Jira, Confluence, DC and Cloud versions, maintain test documentation, collaborate with developers and product managers, execute tests, log and track defects, and contribute to automation and continuous testing initiatives, including production support. Requirements include a bachelor’s degree or equivalent, strong English, solid QA methodologies, experience in manual testing of web applications, understanding of business logic and UI, knowledge of GET vs POST, basic XSS, and a proactive approach to improving QA processes and collaborating to understand user needs. Preferred qualifications include ISTQB, Jira administration, agile methodologies, performance and security testing, automation tools (Cypress/Playwright/Jest), and coding experience in Java, Kotlin, Typescript, Python, or Go, plus Linux/MacOS/AWS experience. Tempo offers a remote-first environment, unlimited vacation in many locations, comprehensive benefits, training and travel reimbursements, diverse teams, and equal opportunity employment; applicants should submit resumes in English.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. The Investor Relations team sits at the heart of Atlassian’s long‑term strategy, building and communicating a multi‑year narrative to investors, employees, and other stakeholders. As an Investor Relations Senior Manager, you’ll educate investors on Atlassian’s strategy and business model and collaborate with cross‑functional teams to connect financial performance, product and go‑to‑market initiatives, and external narratives, influencing leadership on market dynamics. You’ll own quarterly earnings prep and messaging, draft and refine investor communications, lead strategic investor engagement, and analyze P&L and KPIs to surface trends, risks, and opportunities. You’ll also conduct competitive and industry analysis, maintain IR data with FP&A and Data Science, track ownership and valuation, and partner across Finance, Strategy, Legal, Communications, GTM, and Data Science to align strategy and improve IR processes and tooling.

Atlassian supports flexible work arrangements and hires in any country where it has a legal entity. The Investor Relations team anchors Atlassian’s long-term strategic narrative for the investment community, employees, and other stakeholders. The Senior Manager will educate investors on Atlassian’s strategy and business model, connect financial performance with product and go-to-market initiatives, and help shape leadership decisions by analyzing market and competitive dynamics; this is a highly visible role that blends analytics with storytelling. Key responsibilities include translating the financial model into external messaging, owning quarterly earnings prep and communications, and driving strategic investor engagement and relationships. They will also analyze P&L and KPIs, track investor sentiment, lead competitive and industry analyses, manage IR datasets with FP&A/Data Science, and collaborate across Finance, Strategy, Legal, Communications, GTM, and Data Science to align strategy, messaging, and processes.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

- The role is a senior, highly technical customer support expert for Zendesk Premier customers, serving as the designated contact, understanding needs, advocating for solutions, and coordinating input from a global team. - Responsibilities include owning customer issues through resolution, providing guidance on APIs, Frameworks, and SDKs, and stepping in during service incidents to coordinate among Operations, Development, Incident Management, and the customer. - Required skills encompass 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor SaaS troubleshooting, and hands-on HTML/JSON/JavaScript/REST experience (Java/Ruby/Python a plus). - The position offers a US base salary of $82,000–$124,000 with potential bonus/benefits and follows a hybrid work model requiring in-office presence part of the week, with the schedule determined by the manager. - Zendesk emphasizes fairness and inclusion, may use AI for screening, is an equal opportunity employer, and values diversity and accommodations; requested skills include formal presentation, innovative thinking, proficiency with tools like GSuite/Slack/Confluence, and a second language is welcome.

Zendesk is hiring an execution-focused GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers and drive Prospect-to-Quote and Quote-to-Invoice initiatives, working with global Sales, Revenue Ops, and Architecture to turn strategic roadmaps into deliverables while maintaining sprint cadence and a high-velocity release schedule. Responsibilities include leading and mentoring a team of Salesforce Developers, CPQ Specialists, and QA Analysts, acting as Delivery Lead for daily stand-ups, sprint planning, backlog grooming, and retrospectives, and removing blockers by translating complex business logic into actionable technical stories. You will oversee hands-on system execution across Salesforce, Salesforce CPQ, Zuora, and Gong, ensure CPQ configurations are implemented per design, and manage integration workflows with Marketo and other top-of-funnel tools. Quality Assurance and Release Management responsibilities include owning CI/CD for the Salesforce ecosystem, coordinating deployments and sandboxes, enforcing development best practices and code reviews, acting as final QA gate before UAT, and maintaining alignment with global stakeholders via regular updates and overlapping working hours (current IST 2 PM–11 PM, may change). Required qualifications include 5+ years in Salesforce/GTM execution with 2+ years in a Delivery/Tech Lead role, strong Agile/Scrum experience, a solid technical Salesforce background, CPQ/Lead-to-Quote knowledge, and exceptional global collaboration; preferred qualifications include Salesforce certifications and experience with automated testing and release tools; candidates must be located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and a commitment to diversity.

Appfire is a remote-first, people-first company that lets employees choose how and where they work while supporting growth, learning, and work-life balance across a global team. They are hiring a Senior Product Manager to lead the Configuration Manager for Jira Cloud (CMJ Cloud) expansion, translating customer and market needs into a cloud migration and configuration management solution with a clear strategy and roadmap. Responsibilities include owning the CMJ Cloud roadmap for one of two Scrum teams, providing technical product vision, conducting market and customer research, defining requirements, and coordinating go-to-market and KPI tracking with engineering, marketing, and support. Qualifications include a technical degree or equivalent product management experience, 3+ years in technical product management, 2+ years of SaaS experience, 3+ years using product analytics tools, and knowledge of cloud and API concepts; Atlassian ecosystem experience is a plus. Benefits highlighted include equity, home office and wellness stipends, learning platforms, 26 days of PTO (plus Wellness Days), private healthcare and CSR days, and Appfire’s security certifications (ISO 27001, ISO 27017, SOC 2) alongside a large, award-winning global customer base.

Tempo serves 30,000+ customers including a third of Fortune 500, and develops integrated solutions for time management, resource planning, budgeting, roadmapping, and more, aiming to help teams deliver from vision to value. They created Loop, an Adaptive Strategic Portfolio Management system that connects external market signals, analyst intelligence, and CRM data to continuously update a competitive landscape within portfolio planning. The role is Product Manager for Loop's Competitive Intelligence module, a pod-based team responsible for end-to-end discovery to shipping, and for ingesting and surfacing market signals, win/loss data, analyst content, CPQ/pricing data, and executive dashboards. Requirements include 5–9 years in competitive intelligence, market analysis, or related fields; experience with CRM platforms (Salesforce, HubSpot) and CI tools; familiarity with CPQ and analyst ecosystems; ability to design for executive audiences; and strong cross-functional collaboration and written communication. Benefits feature remote-first work, unlimited vacation, health/dental/vision plans, training and travel perks, inclusive culture, and equal opportunity commitments.

Tempo serves over 30,000 customers, including a third of Fortune 500, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver value. Tempo's Loop is an Adaptive Strategic Portfolio Management system that sits above execution, giving leaders a unified place to set direction, plan, and view portfolio activity with AI-backed insights. The role seeks a creative systems thinker with deep enterprise finance knowledge to define Loop's finance and budgeting capabilities and connect portfolio decisions to financial plans. Desired background includes 4–8 years in enterprise finance/FP&A, ERP implementation or financial systems consulting, familiarity with SAP/Oracle/Workday/Anaplan, and curiosity about AI in planning. Tempo offers a remote-first workplace, unlimited vacation, comprehensive benefits, growth opportunities, collaborative culture, and an inclusive equal-opportunity policy; applicants should apply in English.

Tempo serves over 30,000 customers, including roughly one-third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, having evolved from a 2007 time-tracking tool to a leading presence in the Atlassian ecosystem. Tempo's Loop is an Adaptive Strategic Portfolio Management platform that sits above execution to help organizations continuously orchestrate strategy, capacity, and delivery, surfacing AI-informed recommendations across a portfolio. The role targets someone with firsthand experience in workforce planning or capacity management to own Loop's resource management strategy, including demand-to-capacity matching, skills-based planning, and AI-enabled decision surfaces. Candidates should have 4–8 years in resource management or related roles, familiarity with workforce planning tools, curiosity about AI, the ability to handle complexity, clear communication, and a collaborative mindset. Tempo offers remote-first work, unlimited vacation, comprehensive benefits, growth opportunities, and an inclusive, equal-opportunity workplace, with English-language resumes and a range of perks.

Tempo serves over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management to help teams deliver value. Since 2007 Tempo has grown to be the #1 time management add-on for Jira and now builds a broad Atlassian ecosystem with award-winning products. Its Loop platform is an Adaptive Strategic Portfolio Management system that sits above execution to help leadership set direction, plan capacity, and surface insights as AI reshapes how work gets done. The role is for an experienced resource management professional to own Loop’s resource management and capacity planning, including demand-to-capacity matching, skills-based planning, and AI-enabled decision support, working in small, cross-functional teams with engineers and designers. Requirements include 4–8 years in resource management or related roles, familiarity with workforce planning tools, curiosity about AI, strong communication, and collaborative mindset; plus a remote-first culture, unlimited vacation, comprehensive benefits, travel opportunities, and a commitment to equal opportunity.

Zendesk is seeking a positive, performance-driven Principal Partner Sales Executive (PSE) based in Japan to lead partner-led growth, recruit and onboard partners, and coordinate with Zendesk Direct Sales to meet regional revenue and profitability targets. The role involves building and managing a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners, with remedial actions as needed. You’ll align regional sales with partners, act as a liaison to support closing opportunities, collaborate with Marketing on joint GTM programs, track leads and forecasts in CRM, and ensure partners follow Zendesk’s sales methodology. Candidates should have a bachelor’s degree, 10+ years of B2B software/SaaS sales experience with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, and the ability to engage C-level stakeholders and coach others through sales cycles. Zendesk emphasizes a flexible, inclusive culture with hybrid work, notes AI screening for applications, and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

The role of Technical Architect is to understand, detail, and implement customer requirements within scope, actively collaborating with customer SMEs to design the best Zendesk integration and tailor the instance for the customer's success. Responsibilities include leading technically focused conversations with current and prospective customers, collaborating with Consultant, Support, and Account Management teams to position and validate implementation solutions, and translating highly technical concepts for executive audiences. The role also involves providing feedback to influence product development, designing proofs of concept, presenting technical solutions for customer use cases, suggesting validated workarounds for product gaps, and leading technical discussions across a broad range of technologies. Requirements include a Bachelor's Degree or equivalent and 1–2+ years of experience in consulting or programming with languages such as Ruby, Python, Java, C#, or JavaScript, strong analytical and solution-scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, and excellent English communication. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience and certifications, and Zendesk's commitment to hybrid work, diversity and inclusion, equal opportunity, AI screening disclosures, and accommodations for applicants.

Appfire emphasizes that great work comes from allowing people to choose how they work, offering a remote-first model with options to work from home, in offices, or while traveling, plus resources to stay productive. It supports work-life balance with flexible time off and a culture of delivering quality work without compromising personal life, hobbies, or well-being. The company also prioritizes growth on employees’ terms through online learning, leadership programs, internal mobility, and collaboration with a global team. The Sr. Customer Success Manager role focuses on a portfolio of about 70 enterprise accounts, driving ARR expansion, retention, migrations, and cross-sell/upsell, and requires 5+ years in enterprise SaaS CS or sales, strategic account mapping, and data-driven collaboration across functions. Appfire is a 850+ employee, 28-country remote-first company with a strong CSR program (Pledge 1%), a channel-driven go-to-market, major customers including Fortune 500 firms, and security certifications (ISO 27001, ISO 27017, SOC 2), along with recognition and an equal opportunity commitment.

Appfire promotes a flexible, remote-first culture where you choose how and where you work, balancing life, growth, and collaboration with access to extensive resources and a global learning mindset. The Sr. Customer Success Manager will own and strategically grow a portfolio of about 70 high-value enterprise accounts, driving ARR through expansion, retention, and migrations while acting as a trusted advisor and revenue driver. Key duties include enterprise account growth via account mapping, guiding migrations and cross-sell opportunities, engaging executives, driving retention, handling escalations, and aligning go-to-market efforts across cross-functional teams with data-driven insights. Requirements include 5+ years in enterprise SaaS customer success, account management, or sales with Fortune 500 experience, strong SaaS metrics knowledge, complex relationship management, project management, partner-led GTM familiarity, and Salesforce/data analytics proficiency; bonus: experience with the Atlassian ecosystem and multiple languages. Benefits cover an indefinite contract, equity, generous time off and wellness programs, training through Appfire University, private healthcare and life insurance, various allowances (home office, lunch), remote-first with optional Poland offices, plus CSR initiatives, Pledge 1%, security certifications, and recognition as an equal opportunity employer.

Appfire advocates a choose-your-work model—remote-first, flexible time off, and a focus on professional growth—backed by two decades of experience helping teams collaborate effectively. In the Sr. Customer Success Manager role, you will own about 70 high-value enterprise accounts and drive long-term ARR growth through expansion, retention, and migrations, acting as a trusted advisor and revenue driver. You’ll lead enterprise account growth, build relationships across executive levels, advocate for customers, guide migrations (e.g., Data Center to Cloud), and collaborate cross-functionally on GTM and product adoption. The role requires 5+ years in enterprise CS/AM or SaaS with experience in account mapping for Fortune 500s, strong SaaS metrics expertise, partner GTM familiarity, CRM proficiency, and the ability to forecast revenue; experience with the Atlassian ecosystem and language skills are a bonus. Benefits include equity, generous PTO and holidays, remote-first with an optional Bilbao office, learning and health benefits, stipends for home office and sport, volunteer days, and the company’s CSR initiatives, security certifications, and awards.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering a suite of time management and related solutions and is the #1 time management add-on for Jira in the Atlassian ecosystem since 2007. They seek a VP of Product to own and scale the Atlassian Marketplace business, a $200M+ ARR growth opportunity, focusing on cross-module adoption and establishing Tempo as the execution data system of record in Jira. Responsibilities include defining packaging and pricing, expanding within the install base, partnering with GTM to drive 1.2→2+ products per customer, and building an Execution Data moat (time, capacity, structure, financials, analytics) to inform product decisions and Loop readiness. The role requires navigating Atlassian platform strategy while balancing competing needs (Jira Plans, Atlassian Focus, Rovo, AI, Teamwork Graph), making tradeoffs on where to compete vs integrate, and maintaining TEA as a data layer while Loop handles intelligence. Tempo offers remote-first, unlimited vacation, strong benefits, growth opportunities, and an equal opportunity workplace, inviting applicants to join and help shape the future of enterprise productivity software.

Tempo is a remote-first company with over 30,000 customers, including a third of the Fortune 500, offering an integrated suite across time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting, built on Jira time-tracking to make work visible and actionable. As Principal Product Manager for Project & Portfolio Management, you will own the strategy, growth, and evolution of Tempo’s planning and execution solutions, helping organizations understand progress, changes to plans, and delivery risk while connecting day-to-day work to strategic outcomes. Responsibilities include defining a Strategy-to-Execution product vision, driving multi-product roadmaps, embedding AI capabilities for predictive planning and workflow assistance, establishing scalable AI data foundations and governance, and delivering integrated experiences across time tracking, capacity planning, cost management, and portfolio visibility. Qualifications require 10+ years in product management (at least 5 in complex or multi-product portfolios), experience operationalizing AI/ML features, strong customer focus and cross-functional leadership, familiarity with work management and the Atlassian ecosystem (Jira, Confluence), and a relevant degree (MBA a plus). Tempo emphasizes impact, innovation, collaboration, and growth, offering a remote-first culture, generous benefits and development opportunities, and an inclusive equal-opportunity environment with resumes submitted in English.

Tempo is a remote-first company with over 30,000 customers, including a third of the Fortune 500, offering a suite spanning time tracking, capacity and resource planning, portfolio management, roadmapping, program management, and reporting to help teams plan and execute from strategy to delivery. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, unifying strategic planning, portfolio prioritization, capacity, financial tracking, and execution data, with AI-driven planning and governance. You will lead multi-product roadmaps, embedding AI capabilities such as predictive planning, intelligent automation, and workflow assistance across the product ecosystem, while standardizing AI services and data models for consistency. You will champion customer workflows by understanding how portfolio managers and PMOs plan and operate at scale, deliver integrated solutions across time tracking to reporting, and lead AI-powered analytics and predictive intelligence for forecasting and risk detection. Requirements include 10+ years in product management (5+ years leading multi-product portfolios), experience operationalizing AI/ML features, familiarity with work management and Atlassian ecosystem; plus remote-first culture, unlimited vacation, health benefits, and growth opportunities as part of Tempo's equal-opportunity workplace.

Zendesk aims to make Customer Experience better and serves over 125,000 global brands, helping billions of customers daily. The role is embedded in a multi-functional team that collaborates with scientists, engineers, and product managers to research and build ML solutions powering AI capabilities such as intelligent triage and admin center recommendations. Responsibilities include pairing with applied ML scientists, researching and delivering efficient AI solutions with significant customer support impact, solving problems with neural networks and information retrieval, productionizing ML techniques, collaborating globally, presenting work to diverse audiences, and staying current with ML and NLP literature. Required qualifications include an MSc in CS/EE/math or related fields, a solid foundation in statistics and ML, Python proficiency, experience with at least one deep learning library (prefer PyTorch), and a growth-oriented, curious, pragmatic mindset; preferred include a PhD, NLP/IR experience, and strong communication and collaboration skills. Zendesk offers ownership of features, potential for significant impact, a passionate team, opportunities to learn and grow, possible specialization areas, flexible hours, development funds, remote setup, premium health and life insurance, and a commitment to diversity with AI screening disclosures.

Zendesk is hiring a Staff Frontend Engineer for its AI Copilot organization to deliver AI-powered frontend experiences for customer service agents, pursuing a “ship early, learn fast” approach with iterative real-world feedback. The role involves owning end-to-end frontend features, providing technical leadership, building performant and accessible UIs, collaborating with Product, Design, ML, and Backend teams, guiding architecture and design system adoption, and mentoring junior engineers. Required qualifications include 10+ years of software engineering with a frontend focus, fluency in TypeScript and React (Ruby/Rails a plus), strong modern frontend architecture and web fundamentals, frontend testing expertise, and a proven track record of delivering features to production. Preferred qualifications include experience with design systems and component libraries, micro-frontend architectures, Storybook, i18n, frontend observability tools, and iterative, metrics-driven development for AI/ML-powered interfaces. The tech stack features React/TypeScript with the Garden design system, module-federated micro-frontends for admin, webpack and pnpm, Jest/RTL/MSW/Storybook, Ruby/Python backends, feature flags, observability with Sentry/Pendo/Segment, Kubernetes on AWS, and an LLM Proxy, with a hybrid in-person/remote work model and Zendesk’s commitments to diversity and accommodations.

Zendesk is seeking a Senior Account Executive to grow its Commercial SaaS customer base in New Zealand, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. You’ll drive top-line revenue through new logos and account expansion, nurture relationships for retention, and proactively cross-sell products and services while leveraging data insights to improve prospecting and retention. The role requires leading complex, multi-month sales cycles with value-based selling, maintaining a robust pipeline and accurate forecast to exceed revenue targets, and establishing executive sponsorship while collaborating with internal teams to refine sales strategies. Candidates should have a BA/BS or equivalent, at least 5 years of B2B SaaS or solution engineering experience (with renewals and executive-level engagements), strong presentation and negotiation skills, familiarity with Salesforce and Clari, and the ability to travel. Zendesk emphasizes a hybrid, inclusive culture, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and strengthening relationships that align with customers’ goals. You’ll drive top-line revenue, nurture customer relationships for retention, and identify cross-sell opportunities while using data, adoption history, and customer intents to prospect and expand accounts. You’ll manage a robust Salesforce pipeline, provide accurate forecasts, lead competitive sales cycles, and collaborate with internal teams to optimize sales strategies and hit quarterly and annual targets. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering with a proven track record of exceeding targets, strong presentation and negotiation skills, proficiency in prospecting and territory planning, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office; Zendesk also emphasizes an inclusive culture, equal opportunity employment, diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Tempo serves more than 30,000 customers, including a third of Fortune 500 companies, offering a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Since 2007, Tempo has grown from a time-tracking tool to the #1 time management add-on for Jira and built a trusted presence in the Atlassian ecosystem, guided by a culture that combines innovation with a heart. The role is a Software Development Manager who will lead one or two engineering teams, focusing on people management, delivery execution, team culture, and delivering high-quality outcomes aligned with product and business priorities, including operating in an AI-augmented development environment. You will optimize productivity and code quality, plan objectives, drive hiring and performance coaching, maintain team morale, ensure sustainable delivery, and provide clear visibility to stakeholders across cross-functional teams. Required qualifications include 8+ years in software development (2+ years in people management) and a CS/software engineering degree or equivalent, plus experience with AI coding agents; Tempo offers a remote-first environment, unlimited vacation in most locations, strong benefits, growth opportunities, and an inclusive, equal-opportunity culture.

Tempo serves more than 30,000 customers, including a third of Fortune 500, with a suite of integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, and is the #1 time-management add-on for Jira in the Atlassian ecosystem. The company touts a remote-first culture and aims to help teams work smarter through continuous innovation of its award-winning products. The role is Software Development Manager, responsible for direct leadership of one or two engineering teams, leading through people management, delivery execution, and cultivating a strong team culture in an AI-augmented development environment. Key responsibilities include driving delivery outcomes, monitoring productivity and code quality, planning and tracking initiatives, coordinating with stakeholders, improving workflows, recruiting and developing engineers, conducting regular 1:1s, managing capacity, and ensuring visibility of progress. Requirements include 8+ years in software development, 2+ years in people management, a CS/Software Engineering degree or equivalent, and experience with Agile and AI-assisted development; benefits include remote work, unlimited vacation, comprehensive health plans, training reimbursement, diverse teams, and an inclusive equal-opportunity environment.

Tempo is a remote-first company with over 30,000 customers (including about a third of the Fortune 500) offering a suite of integrated planning and execution tools across time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting, built within the Atlassian ecosystem. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s planning and execution solutions, unifying strategic planning, portfolio prioritization, resources, financial tracking, and execution data—and incorporating AI-driven planning. You’ll drive multi-product roadmaps, balance customer value with scalability, embed AI capabilities across the product ecosystem, and design capabilities for scenario planning, prioritization, risk detection, and forecast accuracy. You’ll champion real-world workflows by understanding how portfolio managers and PMOs plan and operate, delivering integrated solutions that connect planning to execution to reporting and incorporating AI assistants and shared data models. Requirements include 10+ years of product management experience (at least 5 years leading complex or multi-product portfolios), familiarity with the Atlassian ecosystem a plus, strong customer focus, comfort with analytics/AI concepts, a bachelor’s degree (MBA a plus), and Tempo offers remote work, generous benefits, growth opportunities, and a commitment to equal opportunity and inclusion.

Tempo is a remote-first software company with 30,000+ customers, including a third of the Fortune 500, offering a suite of time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting tools to help teams plan, execute, and connect work to strategy. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, integrating planning, portfolio prioritization, resource capacity, cost tracking, and execution data, with AI-driven planning capabilities. Responsibilities include driving multi-product roadmaps, embedding AI features, enabling better planning and decision-making, championing real-world workflows, delivering integrated solutions, and advancing insights and predictive intelligence across the portfolio. Qualifications call for 10+ years in product management, including 5+ years leading multi-product portfolios, experience in work management, capacity planning, portfolio management, or time tracking, familiarity with the Atlassian ecosystem, comfort with analytics/AI/ML, strong communication, and a related degree (MBA a plus). Tempo emphasizes impact, innovation, collaboration, and growth, offering remote work, unlimited vacation, comprehensive benefits, diverse teams, social activities, optional travel to international offices, an employee referral program, and an inclusive, equal-opportunity workplace, with resumes required in English.

Zendesk is seeking a Consultant-level HRIS Analyst (Workday) who will design and build a best-in-class global business process while remaining hands-on and mentoring junior teammates. The role encompasses end-to-end Workday Recruiting configuration (Business Process, Reports, Integrations, Gem Overlay, Security), managing day-to-day ticket workload, leading the technical roadmap, providing production support, and partnering with stakeholders in an agile environment. Qualifications include 5+ years in HRIS with 3+ years of deep Workday configuration, 2+ years in Recruiting configuration (Core HCM, Reporting, US Benefits preferred; Gem overlay bonus), and expert-level skills in Reporting, Calculated Fields, and EIBs, plus disciplined UAT and living documentation. The candidate should embody a "no task too small" mentality, be a natural teacher, possess a solution-architect mindset, translate technical concepts for non-technical stakeholders, and demonstrate curiosity with ownership. The position offers a US base salary of $122k-$182k with potential bonuses/benefits, a hybrid work arrangement, Zendesk’s commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, with AI screening noted in the process.

Tempo is a global software company with 30k+ customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management solutions, and it has become the leading time management add-on for Jira in the Atlassian ecosystem since 2007. The company seeks a Senior Product Manager, Growth to drive Atlassian Marketplace products by turning customer data into automated in-product growth motions, reporting to the Director of Product Growth. Responsibilities include identifying growth opportunities across acquisition, activation, retention, and monetization; owning monetization and cross-sell; shaping the growth roadmap; running experiments; collaborating cross-functionally; analyzing performance; and gathering user insights to optimize onboarding and retention. Requirements include 8+ years in growth, a data-driven mindset with experience in experimentation and analytics, proficiency in analytics tools and SQL, excellent communication, and AI fluency with tools like Gemini and ChatGPT, plus a bachelor’s degree; nice-to-have items include marketplace growth experience, zero-to-one launches, web ops strategy, and in-app messaging tool experience. Perks include remote-first work, unlimited vacation, comprehensive benefits, training reimbursement, travel to international offices, diverse teams, and an equal opportunity employer stance.

Tempo serves 30,000+ customers, including a third of the Fortune 500, and provides integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting, and more, establishing itself as the #1 time management add-on for Jira. The company is hiring a Senior Product Manager, Growth to drive Atlassian Marketplace products, turning customer data into automated in-product growth motions. Responsibilities include identifying growth opportunities across the user lifecycle (acquisition, activation, retention, monetization), driving monetization and cross-sell, owning the growth roadmap, running experiments, collaborating cross-functionally, and measuring impact with analytics and user insights. Qualifications include 8+ years in growth roles, a data-driven approach to experimentation, proficiency with analytics tools (Amplitude, Looker, LaunchDarkly, Google Analytics) and SQL, excellent communication, AI fluency with tools like Gemini, ChatGPT, Claude, and V0, and a Bachelor’s degree (advanced degree a plus); marketplace growth and in-app messaging tools are nice-to-haves. Tempo highlights impact, innovation, collaboration, and growth, offers a remote-first environment with generous benefits and perks, an inclusive equal-opportunity workplace, and invites applicants to submit resumes in English.

Zendesk is seeking a Senior Program Manager, Product Development - Unified Customer Analytics to lead cross-functional programs that build data foundations, measurement frameworks, and customer analytics experiences (Explore/HyperArc) to demonstrate ROI and drive adoption of AI and automation products. The role involves partnering with Product Management, Engineering, UX, and other stakeholders to define and execute roadmaps, manage multi-geo releases, and align dependencies and commitments through quarterly planning. You will coordinate data, platform, and product workstreams to deliver datasets and telemetry for reporting, and drive measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch) including instrumentation and ROI dashboards, while managing risks with executive updates. You’ll establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), deliver stakeholder artifacts (steering notes, prioritized plans, adoption playbooks, and handoffs to GTM/Customer Success), and mentor other program managers. The position is based in Poland with a base salary range of zł252,000 to zł378,000, may include bonus or incentives, and requires a hybrid work arrangement; Zendesk also emphasizes diversity and inclusion and notes that AI may be used to screen applications.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

The role is a Sales Operations Specialist on Zendesk’s Global Go-to-Market xDR Operations team, serving as the analytics and strategic partner to the APAC Sales Development Leadership and focusing on driving efficiency and impact of top-of-funnel activities in the region. Responsibilities include strategic analytics dashboards for SDR/BDR teams, performance tracking of top-of-funnel metrics (lead volumes, MQL/SQL conversion, campaigns), guiding AI and automation strategies within the GTM stack, ensuring data quality for leads/contacts/accounts, providing front-line support via Zendesk for xDRs and managers, and coordinating with Revenue Operations, Marketing, and Systems for aligned workflows. Basic qualifications: 2-3 years in Sales Operations or related analysis, experience in a SaaS/subscription environment, ability to translate data into actionable narratives, familiarity with GTM tools like Salesforce, Tableau, Looker, Snowflake and with sales intelligence tools like ZoomInfo or Lusha, and proficiency in Google Workspace. Preferred qualifications: working knowledge of SQL, familiarity with LeanData for lead routing, experience with sales engagement platforms like Groove or Outreach, and a demonstrated passion for AI, technology, or IT innovations. The role supports a hybrid work model, Zendesk emphasizes diversity, equity, and inclusion, and AI or automated decision systems may be used to screen applicants; Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to own end-to-end AI roadmaps for customers, translating product capabilities into clear business strategies, driving adoption from initial deployment through scale, and building executive partnerships to ensure AI initiatives start strong and scale predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes through renewals and growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, guiding structured discovery and success-planning engagements that yield measurable playbooks and milestones, shaping a long-term AI vision with executive stakeholders, and aligning internal and external teams. Requirements include 12+ years in customer success/experience with at least 3 years in AI, enterprise SaaS GTM experience, experience using adoption analytics to forecast churn and expansion, strong program management and cross-functional influence, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role is hybrid with part-time in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated solutions for time management, resource and budget planning, roadmapping, and program management, and began in 2007 as a time-tracking tool; it has grown into the leading Jira time-management add-on and a trusted Atlassian ecosystem name, aiming to help the world work smarter with heart. The role is a visionary Brand Leader to define the Agentic Strategic Portfolio Management (SPM) category and move Tempo from a Jira-native utility to a platform-agnostic enterprise brand, with startup-level autonomy and the resources of an established leader. You will lead the evolution of identity, own the digital flagship website, and drive content engineering and AI-enabled workflows to scale quality, shaping the brand narrative for executives and leveraging partner and customer advocacy. Ideal candidates have 8–12 years in B2B tech marketing, proven experience managing websites and content teams, a track record with a major SaaS brand, comfort with site architecture and AI prompts, and a hands-on leadership style that can set a 3-year vision and critique UI. Tempo offers remote-first work, unlimited vacation in many locations, comprehensive benefits, professional development opportunities, and travel to international offices, plus an inclusive culture; apply with an English resume, as Tempo is an equal opportunity employer.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is hiring a PHP Tech Lead (Staff Software Engineer) for the Workforce Management product team to design, build, and operate reliable, scalable PHP services that power customer-facing features and internal platforms while setting technical direction and promoting operational excellence. Responsibilities include leading architecture and delivery of PHP backend services (Laravel or similar), owning cross-team SDLC from discovery to production support, enforcing engineering standards, building high-throughput APIs, mentoring engineers, collaborating with Product/SRE/Data/Customer Success, reducing technical debt, and assisting with recruiting. Required qualifications include 8+ years of software engineering with 5+ years in production PHP backend systems, strong experience with Laravel and PHP testing, API design, relational databases (MySQL/PostgreSQL), AWS/Docker/CI/CD, distributed systems and event-driven architectures, plus excellent communication and mentoring skills. Preferred qualifications include Swoole/Laravel Octane, ClickHouse, observability tools (Datadog, Sentry), building shared libraries or platform components, and familiarity with Kubernetes, Terraform, and advanced CI/CD tooling. The role offers a Poland annualized base salary range of zł304,000 to zł456,000 plus potential bonuses and incentives, a hybrid work arrangement with a Kraków office, broad benefits including health and well-being programs, professional development funds, LTIP, and other perks, with Zendesk noting AI may screen applicants and a commitment to diversity and inclusion.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Zendesk is seeking an Employee Service Sales Specialist with strong B2C SaaS sales experience to grow the Employee Service account base, build relationships with decision makers, and expand existing partnerships by offering broader solutions. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team through the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a proven quota track record, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, strong communication, and willingness to travel. The position is hybrid, requiring some on-site office presence with flexible remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes diversity, equal opportunity employment, potential use of AI in screening, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

The position is a temporary Strategic Sales Manager for Adaptavist Spain to cover a maternity leave, under a Contrato de Sustitución, ending when the employee returns, approximately six months. The role aims to accelerate growth for Adaptavist's monday.com partnership in Spain, selling licensing and supporting services from a remote-first team, with a Spain-based territory and book of business targeting mid-market to enterprise customers and using HubSpot for CRM. Responsibilities include sales strategy and execution: managing the full sales cycle, generating business from partners, marketing leads, and existing relationships, nurturing accounts, and aiming to exceed targets. It requires deep knowledge of the monday.com platform and Adaptavist services, employing value-based selling and collaborating with the Services Manager and consultants to tailor solutions and monitor metrics like retention and satisfaction. The role also emphasizes communication and networking, building relationships, handling high-stakes negotiations, and maintaining a constructive, solution-focused approach with challenging counterparts.

Zendesk is seeking Incident Responders for internal IT services to triage, swarm with domain teams, and restore service across 70+ CIO-owned applications within a hybrid SRE model. You’ll participate in incident triage and restoration, join swarms with the Incident Commander and domain owners, contribute to post-incident reviews, and respond to on-call alerts and escalations to reduce MTTR. Requirements include 3+ years in incident management/SRE/NOC/IT ops, ITIL knowledge, experience with high-severity incidents, familiarity with Incident.I/O and PagerDuty, and strong cross-functional communication; nice-to-haves include ITIL 4, automation scripting, SRE principles, and prior SaaS/customer support experience. The role requires being physically located in Mexico City or Estado de Mexico, with a hybrid schedule that includes some in-office presence to be determined by the hiring manager. Success will be measured by reductions in MTTR/MTTD, timely incident documentation and status updates, effective participation in swarming and PIRs, and adherence to on-call and escalation standards, alongside collaboration with Incident Response Lead and Problem Management, with Zendesk supporting diversity and accommodations as needed.

Appfire emphasizes a remote-first, flexible work culture where employees choose where they work, balance their personal lives with flexible time off, and grow through learning platforms and internal mobility. They are hiring a Senior Product Manager to lead the Configuration Manager for Jira Cloud expansion, translating customer and market needs into a cloud migration and configuration management solution with a clear strategy and roadmap. The role involves owning the CMJ Cloud roadmap for two Scrum teams, providing technical product vision, defining requirements and milestones, and partnering with engineering, marketing, and support to ensure successful delivery and measurable KPIs. Requirements include a degree or equivalent, 3+ years of technical product management, 2+ years of SaaS, 3+ years of analytics tools, and familiarity with cloud tech, data residency, API limits, and prototyping; Atlassian ecosystem experience is a plus. The company offers equity, learning resources, health benefits, CSR involvement, remote work flexibility, 25 days of vacation, a new GORA office, ISO27001/SOC2 certifications, and a commitment to equal opportunity within a global, diverse team.

Appfire is a remote-first company that values flexible work, life balance, and ongoing growth, offering a global, learning-oriented culture with internal mobility. The role is a fully remote Senior Technical Project Manager, reporting to a Senior Manager in Spain, with responsibilities spanning AMER, EMEA, and APAC and requiring flexible hours for global collaboration. You will lead enterprise technical initiatives (e.g., Salesforce, Workday, Atlassian, NetSuite), drive programs like OKR implementations and system redesigns, manage cross-system integrations, and partner with engineers, architects, and security to translate business goals into delivery plans while enforcing PMO standards and exploring AI-powered improvements. Requirements include 5+ years leading complex enterprise initiatives, technical fluency, experience applying AI/automation in PM, strong stakeholder management across global teams, risk mitigation, and the ability to simplify complexity and influence without formal authority. Offered benefits include equity, Appfire University, CSR paid days, 25 days of vacation, remote work flexibility, plus ISO 27001/27017 and SOC 2 certifications, a large partner network, and recognition as a growing, award-winning employer; Appfire is an equal opportunity employer.

Appfire emphasizes a people-first, remote-first culture where employees choose where and how they work, balance life with flexible time off, and grow through learning and internal mobility. The role is a fully remote Senior Technical Project Manager operating across AMER, EMEA, and APAC, leading enterprise IT/engineering initiatives and ensuring structured execution with strong stakeholder alignment. You will drive initiatives such as OKRs, M&A integrations, Salesforce/NetSuite/data migrations, and cross-system rollouts, partnering with engineers, architects, and security to translate business goals into delivery plans while actively managing risks. Required skills include 5+ years leading complex, multi-function programs, technical fluency to engage with technical teams, experience applying AI/automation in PM, and the ability to navigate multi-timezone remote environments and influence without formal authority. Appfire is 850+ employees across 28 countries, with CSR programs, Pledge 1%, strong security certifications (ISO 27001/27017, SOC 2), and a commitment to equal opportunity.

Appfire is a remote-first software company that emphasizes choosing how and where you work, supports work-life balance, and offers growth opportunities through online learning, leadership programs, and internal mobility. The Senior Backend Java Developer role (remote from Bulgaria) involves designing and improving a cloud-based SaaS platform, delivering high-quality code, collaborating with product and frontend teams, and tackling performance and production issues. The technical scope includes Java, Spring, Hibernate, and SQL across architectures like hexagonal, microservices, and event-driven designs, with domain-driven design, thorough testing, and a cloud deployment focus on AWS or GCP, supported by a strong CI pipeline and tools such as Kafka and Redis. Candidates should bring solid coding, testing, and production-ready mindset, plus strong remote communication and coaching skills, with benefits like 25 paid days off, private healthcare, a Sofia transport card, Multisport, and Appfire University. Appfire, with 850+ employees across 28 countries, is CSR-focused, ISO/SOC certified, award-winning, and an equal opportunity employer (Req ID: 780).

Appfire is a remote-first company that lets you choose where and how you work, supports work–life balance with flexible time off, and offers growth through online learning, internal mobility, and global collaboration. The company is hiring an Engineering Manager to lead engineers in Acceleration or Core streams for products like BigPicture Enterprise, 7pace Timetracker, Advanced Tables for Confluence, and JMWE, responsible for setting roadmaps and delivering business and technical impact. Requirements include 7+ years of software development experience with at least 3 years in management, strong cloud architecture knowledge (GCP/AWS/Azure), experience with high availability and observability, and excellent cross-functional leadership and communication. Benefits include equity, access to Appfire University, CSR days, remote work, flexible schedule, 25 days of vacation, transport and food vouchers, and a modern office at GORA. About Appfire: 850+ employees in 28 countries, over 20,000 customers including 55% of the Fortune 500; ISO 27001/27017 and SOC 2 certifications, a robust partner network, and a commitment to equal opportunity and CSR.

Appfire is a remote-first company that emphasizes choosing how you work, balancing life with flexible arrangements, and growing through online learning, leadership programs, and internal mobility. The Engineering Manager will lead engineers in Acceleration or Core streams, own technical roadmaps for products like BigPicture Enterprise, 7pace Timetracker for Jira, Advanced Tables for Confluence, and JMWE, and connect engineering work to business outcomes through cross-functional collaboration. Responsibilities include articulating a long-term technical vision, guiding system scalability and observability, improving delivery and incident response, and developing team members, requiring 7+ years in software development with at least 3+ in a leadership role and strong cloud/HA expertise. Benefits include equity, home office and wellness stipends, access to learning platforms and language courses, 26 days of PTO plus Wellness Days, private healthcare, life insurance, volunteering, and an indefinite contract from day one. Appfire has 850+ employees in 28 countries, a CSR-driven culture with Pledge 1%, ISO 27001/27017 and SOC 2 certifications, a strong partner network, and a track record of awards, operating as an equal opportunity employer.

Tempo, with 30,000+ customers including a third of Fortune 500, offers integrated time management and Atlassian ecosystem tools, and emphasizes innovation and helping teams work smarter. They are hiring a Technical Leader to run the Product and Cloud Security program, reporting to the VP of Engineering, leading a security team, and partnering with external provider Divoro in a hands-on, player-coach role. Responsibilities include vulnerability triage for SAST/SCA, open-source license governance, DevSecOps integration of SAST/DAST/SCA in GitHub pipelines, AWS infrastructure hardening, security-as-code with Terraform, and supporting SOC2, ISO 27001/27701, GDPR, and CCPA with automated evidence collection. The ideal candidate has 7+ years in security/engineering, remains hands-on with AWS, Terraform, and GitHub Actions, can assess license and library risks, and values risk-based leadership with AI guardrails; AWS Security Specialty is a plus. Tempo offers remote-first work, generous benefits and vacation, professional development, a collaborative culture, and equal-opportunity employment; applicants should submit resumes in English.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical expertise and business acumen to design and implement sophisticated customer experience strategies with measurable business impact while mentoring the broader TAM team. Core responsibilities include acting as the technical strategist to create and execute customer roadmaps, architecting multi-brand CX ecosystems, leading executive reviews and ROI discussions, coordinating Zendesk resources across deployments, driving proactive issue mitigation, advocating for customer needs with product teams, mentoring junior TAMs, and identifying opportunities to scale solutions. Required qualifications include 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes through technical leadership, extensive SAAS service management experience, executive-level advisory credibility, strong cross-functional leadership, superior communication, and expertise in SaaS architectures and Zendesk concepts (plus). The role is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence; Zendesk emphasizes a fulfilling, inclusive culture with flexibility, remote options, and community engagement, and notes that AI may be used in screening while ensuring equal opportunity. Success indicators include strategic adoption and expansion of Premier Enterprise offerings with measurable outcomes, recognition as a trusted advisor to clients, proactive architectural guidance preventing issues, influence on product strategy, mentorship impact, and scalable methodologies across the TAM organization.

GitKraken is the DevEx platform used by more than 40 million developers and 100,000 organizations, combining built-in AI and workflow orchestration to eliminate toil, streamline collaboration, and accelerate productivity across desktop, CLI, IDE, web, and mobile. The role is a nontraditional Product Manager position at the intersection of Git, AI agents, and future developer workflows, offering real ownership and close partnership with a senior PM and engineers. The team is building a portfolio of AI-native tools and shared infrastructure—CLI tooling, MCP servers, APIs, desktop apps, VS Code extensions, and AI agent workflows—that move code through the pipeline faster and with more confidence. You’ll own the feedback loop with developers, conduct interviews and surveys, translate findings into actionable signals, prototype ideas quickly using AI tools, and stay connected with other PMs and designers across GitKraken. The ideal candidate is comfortable at the tech-user boundary, experienced with AI tools and developer workflows, able to read API docs and discuss system architecture, and will work in a hybrid role based in Scottsdale, AZ, with generous rewards and benefits.

This is a hands-on, individual-contributor role at Zendesk in Poland to architect and operate observability foundations for cloud-native services and the organization’s LLM/AI stack, helping engineering teams across EMEA with telemetry, runbooks, and dashboards. You will design and implement end-to-end observability for metrics, traces, and logs, including telemetry pipelines, storage/retention policies, dashboards, and alerting, and you will build LLM/AI observability primitives and deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles; you will instrument services and libraries using OpenTelemetry or equivalent and provide developer-facing patterns for consistency. You’ll onboard and upskill teams by creating playbooks and delivering training, coordinate with Reliability/SRE, Platform, Security, and Cost teams to ensure telemetry is secure, privacy-compliant, cost-efficient, and scalable; reduce toil by automating repetitive tasks and improving developer experience with CI integrations and auto-provisioned dashboards, and drive cross-team alignment on telemetry schemas and naming while participating in on-call rotations and incident response; you’ll influence roadmap through technical proposals and design reviews. Required qualifications include 5+ years of software engineering with at least 3 years in observability/SRE/monitoring; hands-on experience with Datadog, Grafana, Prometheus, OpenTelemetry or equivalents; experience building telemetry for ML/AI systems or understanding model monitoring concepts; strong knowledge of distributed systems and cloud-native environments (Kubernetes, AWS); production coding skills in Go, Python, or Ruby; experience designing telemetry pipelines at scale and defining SLOs/SLIs with low-noise alerts; eligible to work in Poland. Nice-to-have items include experience with OpenTelemetry for ML, Jaeger/OTel/Seldon/MLflow/Feast; Datadog at enterprise scale; knowledge of data privacy and security considerations for telemetry; prior cross-region enablement; plus a salary range of zł257,000–zł385,000 with potential bonuses and a hybrid work model; Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

The position is Senior Software Engineer - DevOps at Zendesk, with the job listing showing Pune, India as the location, but candidates must be physically located in Karnataka or Maharashtra per the company’s note. Responsibilities include aligning applications development and IT operations, automating deployments, designing and maintaining CI/CD pipelines on AWS, and ensuring reliability and security of the infrastructure, including containerization and helm chart management. Technical requirements include hands-on experience with AWS (IAM, IaaS/PaaS, EKS), Terraform, Helm, Bash, GitHub-based IaC and CI/CD using GitHub Actions and ArgoCD, Docker/Kubernetes, and monitoring/observability stacks such as Prometheus, Grafana, and the ELK stack, plus SQL familiarity. The role requires about 8–10 years of experience in DevOps and Kubernetes on AWS, strong communication, a willingness to learn new technologies, and flexibility to work across time zones and provide on-call support, with a hybrid work model requiring at least 3 days in the office. Zendesk emphasizes equal opportunity and inclusion, notes that AI-based screening may be used, and offers accommodations for applicants with disabilities; the specific in-office schedule and location will be dictated by the requisition and hiring manager.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Zendesk is hiring a confident, creative Regional Marketing Manager to own and scale Bay Area marketing, positioning the company as a leader in AI for Service with high visibility, executive exposure, and frequent customer-facing moments. The role blends strategy and execution, requiring you to design regional go-to-market plans, partner with Enterprise sales to accelerate deals, and test new formats that can become repeatable revenue engines. You’ll develop an annual event strategy and own end-to-end field marketing programs—including creative, logistics, enablement, and post-event follow-up—while collaborating with sales and product marketing on messaging and ROI measurement. Minimum qualifications include 6+ years of B2B SaaS field marketing with strong event experience, superb project management and cross-functional leadership, a data-driven mindset, excellent communication, and up to 20% travel. Preferred qualifications cover executive presence in matrixed environments, experience using AI/automation to optimize events, strong analytics and storytelling, budgeting/vendor management, and proficiency in Google Suite, Salesforce, Splash, and Tableau, with a US base salary range of $141k-$211k and a hybrid work model that requires in-office time part of the week.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting, and it has grown into the top time management add-on for Jira since its 2007 beginnings. They are hiring an Engineering Manager for Site Reliability Engineering to lead a team that builds and maintains the foundational infrastructure for the engineering department, focusing on stability, high availability, cost efficiency, and extensibility. The role involves mentoring the SRE team, defining the roadmap and strategy, overseeing CI/CD and automation, partnering with engineering and product managers, maintaining the AWS-based platform, driving AI tooling adoption, and championing SRE practices like error budgets, on-call rotations, incident response, and post-mortems. Qualifications include 6+ years in SaaS with 2+ years leading SRE or infrastructure teams, cloud deployment strategy experience, AWS knowledge, solid SRE/DevOps principles, containerization with Kubernetes, and strong communication and cross-functional leadership. Tempo offers a remote-first environment with unlimited vacation in many locations, comprehensive benefits, professional development opportunities, inclusive culture, and opportunities to travel to international offices, with English-only resumes and a commitment to equal opportunity hiring.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and more, as the leading time management add-on for Jira in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations while helping build an AI-enabled Finance function, partnering with the CTO, CPO, and CCO, owning the R&D financial model, forecasting, performance, and data integrity across close processes. Key duties include owning R&D and Customer planning cycles, delivering SaaS metrics, advising on resource allocation, and designing AI-driven workflows and agent orchestration for forecasting and reporting, while ensuring data governance and integration across Finance Systems, BI, RevOps, Accounting, and HR. Requirements include 4–8+ years in FP&A or related fields, strong financial modeling and planning-system experience, SaaS metrics expertise, collaboration with Accounting, and familiarity with AI tools; nice-to-have skills include cloud cost finance, planning-system ownership, BI/SQL, AI/ML exposure, and experience in high-growth or PE-backed SaaS environments. Tempo emphasizes that the role enables investment prioritization, customer visibility, scalable and automation-ready data, and a system-driven finance function, while offering remote-first work, unlimited vacation, strong benefits, professional growth opportunities, an inclusive culture, and equal-opportunity hiring.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, by offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations, partnering with the CTO, CPO, and CCO to own the R&D financial model, customer forecasting, and the development of an AI-enabled finance function using data-driven workflows. The role focuses on designing AI-driven forecasting, reporting, and variance analysis, ensuring data integrity across systems, managing cloud costs, and aligning financial data with operational drivers while supporting close processes and board materials. Requirements include 4–8+ years in FP&A or related fields with SaaS metrics experience, planning system expertise, cross-functional collaboration, and familiarity with AI tools; Tempo promotes a remote-first culture with strong benefits, growth opportunities, and a commitment to equal opportunity.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting. Founded in 2007 as a time-tracking tool, Tempo became the #1 time management add-on for Jira and has grown into a trusted name in the Atlassian ecosystem. The company is hiring a Partner Sales Manager to scale partner-driven revenue, managing strategic partners and building programs at the intersection of sales, partnerships, and strategy. Responsibilities include driving partner revenue and pipeline, enabling partners with training and resources, co-selling, deal strategy, and shaping the partner program with incentives and metrics. Requirements include 7+ years in B2B SaaS partner or channel sales, Atlassian ecosystem experience, strong relationship and communication skills, strategic and tactical capabilities, and a data-driven approach; Tempo offers a remote-first environment, generous benefits, and opportunities for professional development.

Zendesk is seeking a Senior HRIS Analyst with hands-on Workday Talent & Performance expertise to lead the system’s evolution, troubleshoot complex issues, document the rationale, and mentor junior teammates. You’ll own end-to-end Talent & Performance configuration (Reviews, Calibration, Succession, Reporting, and integration with Advanced Compensation) while handling day-to-day tickets and supporting related modules. Required qualifications include 5+ years in HRIS with 3+ years in Workday configuration, 2+ years in Talent & Performance, expert skills in Reporting, Calculated Fields, and EIBs, plus UAT, regression testing, and strong documentation; you must be fluent in English and physically located in Mexico City or Estado de Mexico. The ideal candidate will have a solution-architect mindset, be a natural teacher, translate people strategies into technical solutions in an agile environment, and communicate effectively with non-technical stakeholders, with a curiosity-driven, ownership mindset. The role features a hybrid in-office/remote arrangement, requires in-person presence part of the week, and Zendesk commits to diversity, inclusion, AI screening, and accommodations for disabilities.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, and other workflow solutions, and it is the leading time management add-on for Jira in the Atlassian ecosystem. The Technology Partner GTM Manager role is to own Tempo's most important strategic partnership with Atlassian, acting as the primary liaison to Atlassian's go-to-market, sales, channel, and partner teams to build joint pipeline and translate partnership potential into measurable revenue. Key responsibilities include partnership strategy and relationship management, joint pipeline and revenue development, field coordination and enablement, and cross-functional leadership with Marketing, Product, Engineering, and Customer Success to align programs and expedite joint initiatives. Requirements include 7+ years in strategic alliances or enterprise GTM in B2B SaaS, deep familiarity with Atlassian, a track record of co-sell motions that generate incremental revenue, and a data-driven, communication-focused approach to reporting results to leadership. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, professional development opportunities, and an inclusive workplace, inviting candidates to apply with an English resume.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.

Zendesk in Copenhagen is hiring a Senior Software Engineer for the Vikings team to architect, build, and evolve full-stack features powering the Help Center, with a focus on conversational AI, upgrading the theming platform and its templating APIs. You’ll lead efforts to create a new Help Center experience centered on an AI agent-first approach, shape the theming platform for both coding and non-coding customizations, and mentor teammates while communicating complex decisions clearly to stakeholders. Required qualifications include 4+ years in full-stack or frontend roles, strong JavaScript framework and build-tool knowledge, solid systems design experience, and a track record of delivering content at web scale with high availability, plus a collaborative ownership mindset. Preferred qualifications include a CS degree, experience running high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, themeable platforms, and open-source contributions. The tech stack features Ruby on Rails microservices, frontend in JavaScript/TypeScript/React, data stored in AWS Aurora MySQL, Kafka for event streaming, and deployments on Kubernetes and AWS, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-driven screening with accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive to drive multi-year cloud CX and AI transformation for enterprise customers in the UK & Ireland, leveraging its AI suite (AI Agent, Copilot, QA, CCaaS) to deliver executive-level business impact. The role focuses on owning growth by landing large new enterprise accounts, leading complex multi-stakeholder deals across IT, Operations, Procurement, and the Executive suite, and driving AI adoption as part of CX transformation programs. The candidate will lead strategic discussions with C-level executives, align AI solutions to business goals and measurable outcomes, build data-driven ROI models, and collaborate with internal teams and partners to win. Desired strengths include a proven enterprise SaaS sales track record, excellent communication, a learning mindset around AI/automation, strategic ROI-focused thinking, teamwork, and a growth mindset; bonus experience spans industry domains (Business Services, Finance, Manufacturing), CX/CRM/CCaaS/AI sales, and familiarity with AI sales tools. The role is hybrid with regular travel in the UK & Ireland, office attendance to be determined by the hiring manager, and Zendesk emphasizes equal opportunity and inclusion with potential AI screening and accommodations available for applicants with disabilities.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.

This Zendesk Professional Services role is for a Paid Services Consultant who guides customers in mapping business needs to the Zendesk Resolution Platform, serving as a technical expert and experience-maker who enables adoption and AI-driven transformation. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer's technical expert, and lead end-to-end delivery with clear scope and timelines. Responsibilities include guiding onboarding and configuration, maintaining product expertise, delivering consultative sessions, conducting onsite and remote meetings, ensuring customer satisfaction, resolving complex issues, handling escalations, collaborating with Customer Success and Sales, and managing projects to meet deadlines. Required skills include strong consulting, communication, and project-management abilities, deep AI and Zendesk product proficiency, adaptability, problem-solving, continuous learning, and the ability to distill AI concepts for diverse audiences. Requirements include a Bachelor’s degree, 3+ years of tech/SaaS consulting in customer-facing roles, SaaS deployment experience, English fluency, preferred advanced AI strategy or PM certifications, and the position is based in Mexico (CDMX or Estado de Mexico) with hybrid work; Zendesk also notes AI screening and a commitment to diversity and inclusion.