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Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting, and it has grown into the top time management add-on for Jira since its 2007 beginnings. They are hiring an Engineering Manager for Site Reliability Engineering to lead a team that builds and maintains the foundational infrastructure for the engineering department, focusing on stability, high availability, cost efficiency, and extensibility. The role involves mentoring the SRE team, defining the roadmap and strategy, overseeing CI/CD and automation, partnering with engineering and product managers, maintaining the AWS-based platform, driving AI tooling adoption, and championing SRE practices like error budgets, on-call rotations, incident response, and post-mortems. Qualifications include 6+ years in SaaS with 2+ years leading SRE or infrastructure teams, cloud deployment strategy experience, AWS knowledge, solid SRE/DevOps principles, containerization with Kubernetes, and strong communication and cross-functional leadership. Tempo offers a remote-first environment with unlimited vacation in many locations, comprehensive benefits, professional development opportunities, inclusive culture, and opportunities to travel to international offices, with English-only resumes and a commitment to equal opportunity hiring.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

Zendesk’s Maquina team uses a large Retrieval Augmented Generation platform to turn knowledge about how customers resolve issues into AI-powered procedures that guide agents or operate autonomously, with deployments across banking, retail, and public services. As a Senior Software Engineer in Lisbon, you’ll work across the full stack—from the recommendation engine to the agent-facing UI and the runtime that executes procedures—designing and operating services for AI-driven recommendations and autonomous execution. You’ll collaborate with data science and ML teams, improve the procedure authoring experience for admins, and contribute to architectural decisions while owning the full lifecycle, including testing, deployment, and production operations. Required qualifications include 4+ years in backend or full‑stack roles, strong systems design and experience building scalable services, comfort with polyglot codebases, and excellent communication and teamwork; preferred qualifications include a CS degree, production experience with Ruby on Rails or TypeScript, familiarity with event streams (Kafka), LLM integration, domain‑driven design or event sourcing, and open‑source contributions. The tech stack includes Ruby on Rails and TypeScript microservices, GraphQL/REST APIs, React with TypeScript, AWS Aurora MySQL, Kafka, Elasticsearch, deployed on Kubernetes and AWS, with a hybrid Lisbon-based role that requires some in-office work and collaboration with Copenhagen, all within Zendesk’s inclusive culture.

The Senior Marketing Operations Manager, Martech & AI Transformation at Zendesk will architect a modern, AI-ready marketing ecosystem and lead the shift from traditional automation to AI-driven orchestration under the Director of Marketing Operations. You’ll design an AI-ready ecosystem, oversee a Unified Data Layer with CDP and Data Warehouse to feed LLM-based apps and predictive models, and maintain a multi-quarter roadmap that balances legacy stack debt with AI innovation. The role drives AI transformation through a structured AI sandbox with PoCs (e.g., automated content localization, autonomous SDR agents, hyper-personalized journeys), scales successful pilots into production, and leads vendor evaluations to meet security and performance standards. It also includes modernizing and rationalizing the tech stack with regular audits, decommissioning underperforming tools, defining AI governance and KPIs, and evangelizing AI adoption across the team while coordinating with IT/CIO for data security alignment. Required qualifications include 8+ years in Marketing Operations/Martech/RevOps, proven AI/ML operationalization, deep platform expertise (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4), and governance knowledge, with nice-to-haves such as integration tooling, prompt engineering, RAG architectures, Python/SQL, plus a US salary range of $158k–$238k, hybrid work, and Zendesk’s commitment to diversity and accommodations with AI screening as part of the process.

The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and more, as the leading time management add-on for Jira in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations while helping build an AI-enabled Finance function, partnering with the CTO, CPO, and CCO, owning the R&D financial model, forecasting, performance, and data integrity across close processes. Key duties include owning R&D and Customer planning cycles, delivering SaaS metrics, advising on resource allocation, and designing AI-driven workflows and agent orchestration for forecasting and reporting, while ensuring data governance and integration across Finance Systems, BI, RevOps, Accounting, and HR. Requirements include 4–8+ years in FP&A or related fields, strong financial modeling and planning-system experience, SaaS metrics expertise, collaboration with Accounting, and familiarity with AI tools; nice-to-have skills include cloud cost finance, planning-system ownership, BI/SQL, AI/ML exposure, and experience in high-growth or PE-backed SaaS environments. Tempo emphasizes that the role enables investment prioritization, customer visibility, scalable and automation-ready data, and a system-driven finance function, while offering remote-first work, unlimited vacation, strong benefits, professional growth opportunities, an inclusive culture, and equal-opportunity hiring.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, by offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Founded in 2007 as a time-tracking tool, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The Senior Financial Analyst role supports Product & Engineering and Customer organizations, partnering with the CTO, CPO, and CCO to own the R&D financial model, customer forecasting, and the development of an AI-enabled finance function using data-driven workflows. The role focuses on designing AI-driven forecasting, reporting, and variance analysis, ensuring data integrity across systems, managing cloud costs, and aligning financial data with operational drivers while supporting close processes and board materials. Requirements include 4–8+ years in FP&A or related fields with SaaS metrics experience, planning system expertise, cross-functional collaboration, and familiarity with AI tools; Tempo promotes a remote-first culture with strong benefits, growth opportunities, and a commitment to equal opportunity.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting. Founded in 2007 as a time-tracking tool, Tempo became the #1 time management add-on for Jira and has grown into a trusted name in the Atlassian ecosystem. The company is hiring a Partner Sales Manager to scale partner-driven revenue, managing strategic partners and building programs at the intersection of sales, partnerships, and strategy. Responsibilities include driving partner revenue and pipeline, enabling partners with training and resources, co-selling, deal strategy, and shaping the partner program with incentives and metrics. Requirements include 7+ years in B2B SaaS partner or channel sales, Atlassian ecosystem experience, strong relationship and communication skills, strategic and tactical capabilities, and a data-driven approach; Tempo offers a remote-first environment, generous benefits, and opportunities for professional development.

Atlassians can work anywhere—office, home, or a mix—with virtual interviews and onboarding as part of being a distributed-first company, and Atlassian hires in any country where it has a legal entity. The Sales Compensation team comprises people with backgrounds in sales compensation, analytics, and systems, and they’re hiring a Senior Sales Compensation Analyst who will report to the Sales Compensation Manager. The role will lead the end-to-end monthly compensation processing for all sales teams. It will facilitate compensation plan creation, administration, payout, and reporting, analyze sales data to evaluate plan effectiveness, and build and update the Anaplan tool for compensation processing and reporting. It will ensure plans comply with laws, regulations, company policies, and audits, and communicate compensation plans and changes to the sales team with clarity on rewards.

Atlassian supports flexible work locations—office, home, or a hybrid approach—to help employees balance family, personal goals, and priorities. The company hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first organization. The role described is Senior Sales Compensation Analyst, within the Sales Compensation team. Responsibilities include leading end-to-end monthly compensation processing for all sales teams, facilitating plan creation, administration, payout, and reporting, and analyzing data to improve compensation structures. Additional duties involve building and updating the Anaplan compensation tool, ensuring compliance with laws and policies, and communicating compensation plans and changes clearly to the sales team.

Zendesk is seeking a Senior HRIS Analyst with hands-on Workday Talent & Performance expertise to lead the system’s evolution, troubleshoot complex issues, document the rationale, and mentor junior teammates. You’ll own end-to-end Talent & Performance configuration (Reviews, Calibration, Succession, Reporting, and integration with Advanced Compensation) while handling day-to-day tickets and supporting related modules. Required qualifications include 5+ years in HRIS with 3+ years in Workday configuration, 2+ years in Talent & Performance, expert skills in Reporting, Calculated Fields, and EIBs, plus UAT, regression testing, and strong documentation; you must be fluent in English and physically located in Mexico City or Estado de Mexico. The ideal candidate will have a solution-architect mindset, be a natural teacher, translate people strategies into technical solutions in an agile environment, and communicate effectively with non-technical stakeholders, with a curiosity-driven, ownership mindset. The role features a hybrid in-office/remote arrangement, requires in-person presence part of the week, and Zendesk commits to diversity, inclusion, AI screening, and accommodations for disabilities.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, and other workflow solutions, and it is the leading time management add-on for Jira in the Atlassian ecosystem. The Technology Partner GTM Manager role is to own Tempo's most important strategic partnership with Atlassian, acting as the primary liaison to Atlassian's go-to-market, sales, channel, and partner teams to build joint pipeline and translate partnership potential into measurable revenue. Key responsibilities include partnership strategy and relationship management, joint pipeline and revenue development, field coordination and enablement, and cross-functional leadership with Marketing, Product, Engineering, and Customer Success to align programs and expedite joint initiatives. Requirements include 7+ years in strategic alliances or enterprise GTM in B2B SaaS, deep familiarity with Atlassian, a track record of co-sell motions that generate incremental revenue, and a data-driven, communication-focused approach to reporting results to leadership. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, professional development opportunities, and an inclusive workplace, inviting candidates to apply with an English resume.

Zendesk is establishing a world-class R&D center in Pune and hiring a Staff Software Engineer to design and deliver scalable, AI-augmented customer-experience systems, owning complex components end-to-end and mentoring other engineers. The role involves leading technical delivery for major product areas, building robust backend microservices (Java 11+/Vert.x or similar) and high-performance front-end apps (TypeScript/React) with secure REST/GraphQL APIs, and shaping architecture across frontend and backend. You will drive front-end modernization, champion reliability and observability, troubleshoot performance bottlenecks, build reusable platform capabilities, mentor engineers, and collaborate with cross-functional partners to balance business value, risk, and technical debt. Required qualifications include 8+ years of experience, strong system design and distributed systems fundamentals, expertise in JavaScript/TypeScript and React, backend proficiency in one or more languages (Go/Java/Python/Ruby/Node), experience with cloud-native services, microservices, containers, CI/CD, and mentoring. Preferred qualifications include legacy modernization, GraphQL and advanced front-end patterns, IaC/service meshes/observability stacks, relational and NoSQL databases, open-source contributions, multi-site work experience, and AI/ML feature experience; the role is Pune-based with a hybrid schedule and location requirements stating candidates must be located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity and accommodations.

The Sales Development Representative role at Zendesk is for the EMEA region and focuses on driving new business and building a strong talent pipeline to accelerate growth. Primary duties include managing a high volume of inbound leads in the CRM to qualify opportunities for Account Executives and using excellent communication to upsell/cross-sell before handoff, while thriving in a creative, multicultural team across Europe, the Middle East and Africa. The role emphasizes overachieving on targets, representing the brand, delivering an outstanding customer experience, and learning to advance a sales career trajectory. Requirements include proficiency in English, a desire to pursue consultative sales, potential SaaS or business internship experience, a can-do attitude, and the ability to work in a hybrid schedule with the Lisbon office plus remote work. Zendesk promotes an inclusive, diverse culture with equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.

Zendesk in Copenhagen is hiring a Senior Software Engineer for the Vikings team to architect, build, and evolve full-stack features powering the Help Center, with a focus on conversational AI, upgrading the theming platform and its templating APIs. You’ll lead efforts to create a new Help Center experience centered on an AI agent-first approach, shape the theming platform for both coding and non-coding customizations, and mentor teammates while communicating complex decisions clearly to stakeholders. Required qualifications include 4+ years in full-stack or frontend roles, strong JavaScript framework and build-tool knowledge, solid systems design experience, and a track record of delivering content at web scale with high availability, plus a collaborative ownership mindset. Preferred qualifications include a CS degree, experience running high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, themeable platforms, and open-source contributions. The tech stack features Ruby on Rails microservices, frontend in JavaScript/TypeScript/React, data stored in AWS Aurora MySQL, Kafka for event streaming, and deployments on Kubernetes and AWS, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-driven screening with accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive to drive multi-year cloud CX and AI transformation for enterprise customers in the UK & Ireland, leveraging its AI suite (AI Agent, Copilot, QA, CCaaS) to deliver executive-level business impact. The role focuses on owning growth by landing large new enterprise accounts, leading complex multi-stakeholder deals across IT, Operations, Procurement, and the Executive suite, and driving AI adoption as part of CX transformation programs. The candidate will lead strategic discussions with C-level executives, align AI solutions to business goals and measurable outcomes, build data-driven ROI models, and collaborate with internal teams and partners to win. Desired strengths include a proven enterprise SaaS sales track record, excellent communication, a learning mindset around AI/automation, strategic ROI-focused thinking, teamwork, and a growth mindset; bonus experience spans industry domains (Business Services, Finance, Manufacturing), CX/CRM/CCaaS/AI sales, and familiarity with AI sales tools. The role is hybrid with regular travel in the UK & Ireland, office attendance to be determined by the hiring manager, and Zendesk emphasizes equal opportunity and inclusion with potential AI screening and accommodations available for applicants with disabilities.

- The Strategic Customer Success Manager role sits in Miro’s UK/I Strategic Customer Success Team, within the Customer Experience group, and focuses on delighting customers as a strategic partner to rapidly realize value with Miro. - You will manage a £100k+ revenue portfolio, become a product expert, diagnose adoption and value gaps, co-create outcome-driven plans, and lead quarterly executive business reviews, acting as the voice of the customer. - You’ll engage internal and external stakeholders to improve retention metrics, monitor the health status of customers, develop best practices for growth and renewal, partner with Sales and Renewals, and use tools like Gainsight, Outreach, and Looker. - Requirements include 5+ years in Customer Success or other B2B client-facing SaaS roles (with enterprise account experience and strategic consulting exposure), strong cross-functional collaboration and stakeholder management, excellent communication, adoption planning, and English fluency; role requires 2 days per week in the London hub (Tuesdays and Thursdays). - Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, inclusion, belonging, and a mission to empower teams to create the next big thing.

The role sits in Miro’s Global Customer Experience, on the UK/I Strategic Customer Success Team in London, with 2 days per week on Tuesdays and Thursdays. A Strategic Customer Success Manager’s main responsibility is to ensure customers realize value from their investment in Miro by tying the platform to critical business workflows, nurturing stakeholders, and acting as the voice of the customer within Miro. You’ll manage a hybrid UKI portfolio of £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, drive retention and expansion, run quarterly executive business reviews, and collaborate with sales and renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a Customer Success or other B2B client-facing role in SaaS, experience in a strategic consulting firm handling complex accounts, a proven track record managing large enterprise portfolios, cross-functional collaboration, and excellent communication with decision-makers; fluency in English and curiosity about SaaS and AI are also desired. Benefits include equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about Miro’s mission to empower teams to create the next big thing.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, and the Strategic Customer Success Manager role sits with the UK/I team in Miro's London hub. The primary responsibility is to ensure customers realize value from Miro by tying the platform to critical business workflows, building joint success plans, nurturing multi-threaded stakeholder relationships, and acting as the voice of the customer, with the role being permanent, full-time, and 2 days per week in London (Tuesdays and Thursdays). You will own a portfolio worth £100k+ in revenue, become a product expert, diagnose adoption and value gaps, drive retention and expansion, monitor customer health, develop best practices for growth/renewal, and collaborate with Sales and Renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing SaaS role (preferably enterprise accounts), experience in strategic consulting handling complex accounts, strong cross-functional collaboration and communication skills, fluency in English, and a proactive, adaptable, collaborative mindset. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging, diversity, and inclusion, and invites applicants to learn more about life at Miro and its global benefits.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, with a Strategic Customer Success Manager role based in the UK/I team focused on partnering with and delighting customers to rapidly realize value. The role's primary responsibility is to ensure customers realize value from Miro by aligning the platform with their critical business workflows, nurturing key stakeholders, and leading joint success plans and quarterly executive business reviews as the voice of the customer. You will manage a hybrid UKI portfolio of £100k+ in revenue, become a product expert, diagnose adoption/value gaps, co-create outcome-driven plans, and improve retention metrics while coordinating with Sales, Renewals, and internal teams using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing role in SaaS, experience with strategic large Enterprise Accounts (ideally from a strategic consulting firm), cross-functional collaboration, and strong communication with decision-makers, plus English fluency and a proactive, collaborative mindset. The company offers a global benefits package (equity, wellbeing, WFH equipment allowance, and L&D stipend), a diverse and inclusive culture, location-specific benefits, and information about Miro's mission and belonging initiatives, with Recruitment Privacy Policy applicable.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all aimed at empowering customers to create the next big thing. The role is a Strategic Customer Success Manager on the UK/I Strategic Customer Success Team, focused on ensuring customers realize value by tying Miro’s platform to key business workflows, nurturing stakeholder relationships, and leading joint success plans and quarterly executive reviews. It is a permanent, full-time role, two days per week in the London hub, responsible for a UKI book of business around £100k+ in revenue, developing product expertise, diagnosing adoption gaps, and driving retention and expansion. Requirements include 5+ years in a B2B customer-facing role in SaaS (CSM or strategic consulting), a proven track record managing large Enterprise Accounts, cross-functional collaboration, strong stakeholder engagement, excellent communication, and English fluency with interest in SaaS/AI. What’s in it for you includes global benefits, equity, wellbeing and learning stipends, and a description of Miro’s mission, culture, and commitment to diversity and belonging, plus a note about the Recruitment Privacy Policy.

Miro’s Customer Experience unit includes Renewals, Customer Success, Support, and Education, and the Strategic Customer Success Manager role sits in the UK/I team to partner with customers, ensure they realize value, and tie Miro’s platform to their critical business workflows, including quarterly executive reviews, with a permanent, full-time schedule based in London two days per week. The role manages a portfolio of roughly £100k+ in revenue, becomes a Miro product expert to guide customers toward their desired outcomes, diagnoses adoption/value gaps, co-creates outcome-driven plans, and tracks customer health to improve retention and expansion. Candidates should have 5+ years in a B2B SaaS customer-facing role (ideally including strategic consulting), a proven ability to manage large enterprise accounts, cross-functional collaboration, and strong stakeholder engagement and communication skills. Responsibilities also include partnering with Sales and Renewals, utilizing tools like Gainsight, Outreach, and Looker to prioritize a portfolio, and developing best practices for growth and renewals to sustain customer success. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend) and emphasizes a diverse, inclusive culture; location-specific benefits vary, and candidates are encouraged to learn more via the Global Miro benefits resources.

Miro’s Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing, and the Strategic Customer Success Manager role sits on the UK/I team to delight customers as a strategic partner and help them rapidly realize value. This is a permanent, full-time role based in London with two days per week on Tuesdays and Thursdays. You’ll manage a UKI portfolio of roughly £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, run quarterly executive business reviews, act as the voice of the customer, and collaborate with sales, renewals and internal teams using tools like Gainsight, Outreach, and Looker to prioritize and manage your portfolio. Requirements include 5+ years in a customer success or other B2B SaaS role (ideally enterprise), experience in strategic consulting, a proven track record handling large enterprise accounts, cross-functional collaboration, strong communication with decision makers, empathy, and fluency in English, plus curiosity about SaaS and AI. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, location-specific benefits, and recruitment privacy policies.

Miro's Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, and this Strategic Customer Success Manager role sits with the UK/I team within the Global CS group to delight customers and help them rapidly realize value. The role’s core purpose is to ensure customers realize value from Miro by tying the platform to critical business workflows, nurturing stakeholder relationships, creating joint success plans, and leading quarterly executive business reviews as the voice of the customer. Responsibilities include managing a portfolio with £100k+ revenue, becoming a product expert, diagnosing adoption and value gaps, improving customer health metrics, and partnering with sales/renewals while using tools like Gainsight, Outreach, and Looker. Requirements are 5+ years in customer success or a B2B SaaS role, experience handling large enterprise accounts, cross-functional collaboration, strong communication and empathy, and English fluency, with a curiosity about SaaS and AI. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific details available on Miro’s benefits board.

Miro’s Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing. The Strategic Customer Success Manager role sits on the UK/I team within the Global Customer Success group and is based in London, working two days per week (Tuesdays and Thursdays). You will manage a portfolio of £100k+ revenue, become a Miro product expert, diagnose adoption gaps, co-create outcome-driven plans, build joint success plans, and lead quarterly executive business reviews as the voice of the customer. Requirements include 5+ years in a customer-facing B2B SaaS role (preferably with strategic enterprise accounts), cross-functional collaboration, the ability to engage senior decision-makers, and excellent communication, with experience using tools like Gainsight, Outreach, and Looker. The role offers global benefits (including equity, wellbeing, a equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific benefits that vary by region.

The Strategic Customer Success Manager role sits within Miro’s global Customer Success organization, specifically on the UK/I Strategic Customer Success Team, focusing on delighting customers by becoming a strategic partner and ensuring rapid value realization. Responsibilities include managing a £100k+ revenue hybrid UKI book of business, becoming a product expert, diagnosing adoption/value gaps, co-creating outcome-driven plans, leading quarterly executive business reviews, and acting as the voice of the customer while collaborating across Sales, Renewals, Support, and Product. You’ll use tools like Gainsight, Outreach, and Looker to prioritize and manage the portfolio, identify health status, and develop best practices for growth and renewal. Qualifications include 5+ years in a Customer Success or B2B SaaS role, experience handling large Enterprise accounts, strong cross-functional collaboration and stakeholder management, excellent communication, and fluency in English. The role is permanent, full-time, based in London with two in-person days per week (Tuesdays and Thursdays), and Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive, and collaborative culture.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Zendesk is hiring a Manager for the Business Development team in EMEA to recruit, train, and lead SDRs and BDRs, shaping development programs as the Lisbon hub expands. You will inspire the team to consistently exceed targets, provide career development, and drive agile processes, while collaborating with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Candidates should be fluent in English, with additional European languages (French/German/Dutch) a plus, and have a proven track record of building high-performing sales teams, SaaS experience in Support/Sales/CRM, consistent quota attainment, plus strengths in demand generation and cross-functional work. The role features a hybrid work setup with part of the week in the local Zendesk office and part remote, with the in-office schedule determined by the hiring manager as the Lisbon expansion progresses. Zendesk emphasizes its inclusive culture, notes that AI may be used in screening, and is an equal opportunity employer committed to diversity and providing accommodations for disabilities.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.

This Zendesk Professional Services role is for a Paid Services Consultant who guides customers in mapping business needs to the Zendesk Resolution Platform, serving as a technical expert and experience-maker who enables adoption and AI-driven transformation. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer's technical expert, and lead end-to-end delivery with clear scope and timelines. Responsibilities include guiding onboarding and configuration, maintaining product expertise, delivering consultative sessions, conducting onsite and remote meetings, ensuring customer satisfaction, resolving complex issues, handling escalations, collaborating with Customer Success and Sales, and managing projects to meet deadlines. Required skills include strong consulting, communication, and project-management abilities, deep AI and Zendesk product proficiency, adaptability, problem-solving, continuous learning, and the ability to distill AI concepts for diverse audiences. Requirements include a Bachelor’s degree, 3+ years of tech/SaaS consulting in customer-facing roles, SaaS deployment experience, English fluency, preferred advanced AI strategy or PM certifications, and the position is based in Mexico (CDMX or Estado de Mexico) with hybrid work; Zendesk also notes AI screening and a commitment to diversity and inclusion.

- Zendesk is seeking a Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that brings AI into customer service workflows, with ownership of significant features from design through production. - You will own end-to-end features, collaborate with ML Scientists and Engineers to integrate ML-powered capabilities, contribute to technical design and architecture, and build scalable backend services and APIs. - You’ll work with Product Management, Design, and other engineering teams to translate requirements into well-scoped work, while improving reliability, performance, and maintainability and mentoring junior engineers. - Required: 5+ years building and operating large-scale internet-facing apps; fluent in Ruby with Python as a plus; experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD; ability to work comfortably with uncertainty and collaborate across ML disciplines. - Preferred: experience with SQL/data infra (Snowflake, dbt), LLM integration patterns, ML pipeline tooling (e.g., Metaflow), Kafka, and iterative, metrics-driven development; role supports a hybrid in-office schedule; Zendesk is an equal opportunity employer committed to diversity and inclusion.

In Köln wird zum nächstmöglichen Zeitpunkt ein Werkstudent (m/w/d) im Bereich Consulting gesucht. Von Tag eins bist du ein vollwertiges Mitglied des Consulting-Teams und arbeitest aktiv in Kundenprojekten mit, um fachliche und persönliche Fähigkeiten zu entwickeln. Du studierst Wirtschafts- oder Medieninformatik, BWL oder einen vergleichbaren technischen Studiengang und suchst eine praktische Ergänzung zum Studium. Deine Aufgaben umfassen die Analyse von Kundenanforderungen, das Konzipieren von Lösungsszenarien, das Bewerten von Lösungsalternativen sowie Konfigurationsleistungen im Rahmen digitaler Transformationsprojekte. Zusätzlich unterstützt du bei der Lösungsimplementierung und der Erstellung von Projektplänen, Aufwandsschätzungen, Budgetplanungen und wirkst an der Konzeption sowie Kalkulation neuer Beratungsleistungen, Angebote und Pakete mit.

The AI Success Specialist at Zendesk is a hands-on customer advisory role designed to accelerate customers’ realization of business value and ROI from Zendesk’s AI agents, engaging stakeholders from CXOs to product teams. Its overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, guide best practices and solution design, drive AI adoption across the CX journey, and use analytics to predict risks and identify opportunities for growth and expansion. Qualifications include a minimum of 5+ years in customer success/experience, fluency in French and English, experience in enterprise SaaS go-to-market or related roles, a bachelor’s degree, experience deploying or driving adoption of AI/SaaS solutions, and strong cross-functional relationship and communication skills. The role is hybrid (onsite part of the week with remote flexibility; schedule determined by the hiring manager), and Zendesk emphasizes diversity, equity, and inclusion with equal opportunity employment, while noting AI-based screening of applications and accommodations for applicants with disabilities.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

Zendesk is seeking a Senior Data Engineer for its Product Analytics team to design scalable data solutions that drive product adoption and customer retention. Key duties include collaborating to define requirements, building and maintaining ELT pipelines, transforming raw data for analytics, building SQL models with dbt and ETL tools, optimizing data delivery, and contributing to the team’s technical vision while standardizing product data modeling across the company. Required qualifications include a quantitative background, experience with data pipelines in big data environments, strong SQL, hands-on experience with dbt, Airflow, and Snowflake, familiarity with cloud data warehouses (BigQuery, Redshift, Snowflake), and skills in performance tuning and cost optimization, plus experience with Tableau or Looker and strong communication; B2B tech experience is a plus. The role is located in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, promoting a fulfilling and inclusive global workplace.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

At Zendesk, the AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps on the AI-powered Resolution Platform, owning strategic AI initiatives and building executive partnerships to start programs strong and scale. The role translates product capabilities into business strategy, defines a long-term AI vision, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth through AI adoption. Responsibilities include serving as the design authority for AI deployments, coordinating cross-functional resources, maintaining outcome-driven roadmaps and adoption channels, and using data-driven insights to optimize impact, supported by strong project management, product/technical fluency, business acumen, analytics, and 5+ years in customer success with 1+ year AI experience. The role is hybrid, requiring in-office presence part of the week, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants as needed.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes by owning the strategic AI roadmap and forging executive partnerships from day one. The overarching objective is to accelerate time-to-value by driving adoption, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and translate AI adoption into predictable revenue and retention improvements. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, maintaining outcome-driven cadences, and measuring impact with data-driven insights. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1 year of AI experience, German fluency, enterprise SaaS go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong program management and stakeholder management skills, with AI domain knowledge considered a plus. The role is hybrid with partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion and equal opportunity, including accommodations for applicants with disabilities, with AI screening potentially used in the hiring process.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is seeking a Senior Machine Learning Scientist to work on the AI Agent product (Gen3), a goal-oriented, real-time reasoning conversational AI that blends advanced ML research with practical customer outcomes. The role owns end-to-end research projects—from understanding business requirements to design, experimentation, implementation, and reporting—designing and testing novel AI solutions and collaborating with ML engineers to deploy them. Requirements include a degree in CS/ML/stats/engineering/math, a proven ML/NLP research track record (industry preferred), the ability to translate research into proof-of-concept models, a practical problem-solving approach, and strong communication, with conversational AI experience being a plus. Success is measured by alignment with the product roadmap, effective cross-functional collaboration, and the ability to identify and champion new opportunities within the product area. Zendesk is a global equal-opportunity employer with a hybrid work model and a commitment to diversity and inclusion, including candidate privacy protections and accommodations, and they may use AI screening as part of recruitment.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, lead triage and swarming, and serve as Incident Commander during major outages across Salesforce, NetSuite, CPQ, EISS, and other critical SaaS apps. This is a hands-on leadership role that combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage/restoration, drive dynamic swarming with domain teams and vendors, coordinate communication to stakeholders, and facilitate blameless post-incident reviews with actionable follow-ups. Requirements include 5+ years in Incident Management/SRE/NOC/IT Ops, strong ITIL Incident Management knowledge, experience leading Sev 0–2 incidents, and familiarity with tools like Incident.I/O, PagerDuty, and Datadog, plus understanding of SaaS integrations (Salesforce, NetSuite, CPQ); nice-to-have items include ITIL 4, automation skills, and familiarity with SRE concepts. The role offers a hybrid Poland arrangement with a base salary range of zł171,000– zł257,000 plus potential bonuses and benefits, and Zendesk emphasizes equal opportunity, diversity, and a candidate privacy program.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

Zendesk is hiring a Principal Technical Program Manager in Product Development to lead multiple complex cross-functional AI Agent programs that deliver measurable business outcomes and align with Level 1–3 OKRs, keeping an end-to-end view of value creation and proactively mitigating delivery risks. The role involves autonomously initiating, structuring, and executing programs, owning strategy and governance from kickoff through delivery, and driving the OKR narrative with clear progress. You will identify cross-functional dependencies early, design end-to-end execution plans, manage governance forums and escalation paths, and communicate with executive presence while mentoring others and scaling program management practices. Basic qualifications include substantial experience leading complex software/engineering programs, the ability to manage multiple programs with broad dependencies, strong planning and risk management, decision-making, and the use of AI/LLMs to accelerate delivery, along with data analytics and proficiency with Jira/Confluence and agile/Lean practices. The role is hybrid (part in-office, part remote), and Zendesk emphasizes equal opportunity and diversity, provides a candidate privacy notice, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk seeks a dynamic Principal, Business Transformation to join the Transformation & Operations Excellence team, driving cross-functional programs that accelerate enterprise performance and scale to deliver the company’s strategy. The role owns high-priority initiatives from planning through execution, partnering with senior leaders, private equity owners, and consultants to ensure alignment with goals and to deliver sustained business outcomes, including AI-first initiatives when applicable. Responsibilities include turning ambiguous visions into execution-ready initiatives, driving governance and cross-functional engagement, acting as a strategic thought partner, building and leading the program team, tracking success, and communicating with the Executive Leadership Team and Board. Requirements include 7–10 years in related fields, a track record of delivering large-scale programs (ideally AI-driven), strong cross-functional collaboration and risk management, executive presence, and relevant certifications; and the role requires being located in Mexico City or State of Mexico with a hybrid work arrangement. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may occur for applications, and is an equal opportunity employer that provides accommodations as needed.

Zendesk is transforming customer experience and employee services with its unified Resolution Platform, powered by AI and cloud technology to enable smarter, more personal interactions. The Solutions Consultant will partner with customers to design and demonstrate AI-powered CX solutions, translating AI capabilities into clear, measurable business value. Responsibilities include leading technical and business discovery, architecting AI-enabled CX deployments, building integrations with Zendesk APIs and major cloud platforms, and collaborating with Sales, Product, Engineering, and Customer Success to drive ROI and AI adoption. Requirements include 3+ years in presales/solutions consulting or related AI/SaaS/CX roles, hands-on experience with pilots and POCs, knowledge of AI technologies (LLMs, NLP, automation), and strong communication and stakeholder storytelling, with willingness to travel. Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants, and notes that AI may be used in screening as part of their process.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Atlassian is a distributed-first company with flexible work locations, virtual interviews, and hiring in any country where it has a legal entity. Its intern program runs 12 weeks (May–Aug or June–Sept 2026), offering hands-on technical training, mentorship, and social connections, and is not eligible for F1/J1 or work sponsorship. The program aims to empower students for a successful Atlassian career through a holistic training and growth approach. The MBA internship in Platform Product Marketing focuses on serving State, Local, and Education (SLED) customers after the GovCloud FedRAMP Moderate launch, providing a chance to shape strategy for this new government-focused area. Responsibilities include market research on SLED customer needs, competitive analysis, creating marketing assets for public sector audiences, gaining exposure to B2B marketing and cross-functional go-to-market work, and presenting recommendations to senior leadership across marketing, sales, and product management.

At Atlassian, you can work where you collaborate best, with virtual interviews and hiring in countries with a legal entity, reflecting a distributed-first approach. The Intern program runs for 12 weeks (May–August or June–September 2026) and blends hands-on training, mentorship, and social connections, but is not eligible for F1/J1 or sponsorship. The MBA intern will join the Platform Product Marketing team during a pivotal time after the launch of Atlassian Government Cloud (FedRAMP Moderate), focusing on US government customers and exploring non-US opportunities, specifically addressing State, Local, and Education (SLED) audiences. Responsibilities include market research on SLED customers, competitive analysis, and helping create marketing assets and campaigns tailored to public sector audiences, with exposure to best practices in B2B product marketing and cross-functional collaboration. The role culminates in presenting findings and strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian emphasizes flexible, distributed work with virtual interviews and hiring in any country where there is a legal entity. The Atlassian Intern program offers hands-on training, mentorship, and professional growth in a 12-week paid internship (May–Aug or Jun–Sept 2026), with no eligibility for F1/J1 and no work sponsorship. The Platform Product Marketing MBA Intern role comes as Atlassian expands post-Government Cloud and FedRAMP Moderate into US government customers and explores non-US opportunities. The internship focuses on State, Local, and Education (SLED) customers, offering a chance to shape the company’s approach in a new public-sector area alongside marketers, product managers, and sales leaders. Key responsibilities include market research on SLED buyers, competitive analysis, creating marketing assets and campaigns for the public sector, exposure to B2B go-to-market practices, and presenting strategic recommendations to senior leadership.

Atlassian supports flexible, distributed work and conducts all interviews virtually, hiring in any country where it has a legal entity. The Intern program combines hands-on training, mentorship, and social connections to empower students for a successful Atlassian career, with a 12-week paid internship in 2026 and no F1/J1 sponsorship. The MBA internship sits in the Platform Product Marketing team, aligning with the launch of Atlassian Government Cloud and its FedRAMP Moderate offering as Atlassian expands to US government customers and explores non-US opportunities, focusing on State, Local, and Education markets. You’ll gain hands-on experience in market and competitive research, messaging, and strategy development while collaborating with experienced marketers, product managers, and sales leaders. Responsibilities include conducting market research on SLED customers, analyzing competition, creating marketing assets for the public sector, learning B2B product marketing and go-to-market best practices, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian is distributed-first with flexible work locations, and all interviews are conducted virtually; they hire in any country where they have a legal entity. The Intern program is a paid 12-week internship (May–Aug or Jun–Sept 2026) that includes hands-on training, mentorship, and social connections, but it does not sponsor visas and is not eligible for F1/J1. The role is in the Platform Product Marketing team as an MBA intern at a pivotal time after the Atlassian Government Cloud launch, expanding to US government customers and exploring non-US opportunities. You’ll help define the approach for State, Local, and Education customers and work with experienced marketers, product managers, and sales leaders to drive growth in the public sector. Responsibilities include market research on SLED challenges and buying behavior, competitive analysis to identify differentiation, creating marketing assets and campaigns for public sector audiences, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian operates as a distributed-first company with flexible work options, virtual interviews, and hires in any country where it has a legal entity. The Intern program offers hands-on technical training, mentorship, and social connections to help students build a successful career, runs 12 weeks in 2026 (May–August or June–September), and does not sponsor visas (not eligible for F1/J1). The MBA internship is with the Platform Product Marketing team, taking place as Atlassian expands its FedRAMP Moderate Government Cloud and explores US and non-US government opportunities. Interns will help define how Atlassian addresses the needs of State, Local, and Education customers through market research, competitive analysis, and strategy development. They will gain exposure to B2B marketing best practices, collaborate cross-functionally, present findings to senior leadership, and contribute to growth in the public sector.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

The Innovation Architect is a Solution Architect within Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and outcomes-driven roadmaps, while acting as a trusted advisor to both business and technical stakeholders. They lead discovery aligned to the 240-hour MOST allocation, facilitate vision and prioritization sessions, assess workflows and workspace setups, design governance frameworks, and guide change management and adoption milestones while coaching teams on best practices, templates, and AI-enabled techniques. They build prototypes and reusable workflows, partner with IT/Admin to standardize governance and reduce tool sprawl, and proactively track progress against milestones, flag risks, and help re-prioritize work as needs evolve. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and lifecycle management, and near-native Japanese with business-level English proficiency; fluency in Miro or similar platforms is preferred. Benefits include equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, and inclusion as part of its mission to empower teams.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven, evolving solution roadmap. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, and coordinating with IT to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and design thinking/Agile methods, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits such as equity, wellbeing perks, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture focused on belonging and continuous growth.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, focusing on benchmarking, evaluation, and inference tooling to deliver reliable, safe, and cost-effective AI-powered customer experiences. The role involves building production-grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, and orchestration for multi-step agentic workflows, in partnership with ML researchers, applied teams, and product managers. Responsibilities include developing benchmarking frameworks, LLM proxy routing and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and cost per call, and creating evaluation suites and gold-standard datasets for tickets, summaries, intent detection, and recommendations. Qualifications include 5+ years of production ML or backend experience, strong Python and distributed-systems skills, Kubernetes/Docker and cloud experience, and experience designing and running evaluation pipelines and A/B/offline tests, plus clear communication to translate tradeoffs into product decisions; preferred qualifications cover experience with LLM vendors, agentic orchestration, cost attribution, and an advanced degree. The role is based in Pune, India (on-site) with a hybrid schedule, and Zendesk notes location eligibility (Karnataka or Maharashtra) along with its commitment to diversity, inclusion, AI screening policies, and accommodations for applicants.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

Zendesk is a leading customer experience and support platform seeking motivated software sales professionals. The role is a pure hunting sales position in the Commercial/Enterprise market across Asia, with no prior experience required but a strong drive to succeed in a fast-paced tech sales environment. Key responsibilities include engaging with prospects to identify pain points, generating high-value pipeline through targeted prospecting, collaborating with the sales team to target accounts, and maintaining a strong pipeline with excellent customer experience. Desired experience includes at least 2 years in sales/BD in the Commercial/Enterprise segment (preferably with India-based prospects), strong communication and self-starter traits, Mandarin/Cantonese language ability, and a bachelor’s degree is preferred. The role is hybrid with part in-office attendance, and Zendesk emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities, while AI screening may be used in evaluating applications.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive with a proven B2B SaaS sales track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. The role focuses on driving top-line revenue by acquiring new enterprise customers, proactively cross-selling to existing clients, nurturing relationships for retention and strategic partnerships, and using data insights and adoption history to improve prospecting and retention. Key duties include creating quarterly territory plans to increase market share, aligning Zendesk products with client objectives to secure expansions, leading complex multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and forecast to exceed goals, and establishing C-level sponsorship while collaborating with internal teams to close deals. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club membership is a plus), experience selling to VP/C-level executives, the ability to travel, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk offers a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.

Zendesk is seeking a Commercial Account Executive for Denmark to expand its footprint in the 250–1,500 employee commercial segment with its AI-powered CX platform, and Danish and English fluency are essential. The role involves owning the full sales cycle from prospecting to closing, developing new business, building pipelines, growing and retaining existing accounts, and articulating the value of Zendesk’s AI-first solutions to drive business transformation. You will engage executive stakeholders, build ROI-focused business cases, leverage AI-enabled sales tools, and collaborate with Solution Consulting, Marketing, Customer Success, and Partner teams to deliver seamless, customer-centric experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector, a proven track record of meeting or exceeding quotas, strong Danish and English communication skills, CRM experience (Salesforce preferred), and familiarity with AI, automation, and modern CX concepts (with MEDDPICC-style selling). The role is based in Denmark and can be hybrid or fully remote, and Zendesk emphasizes an inclusive culture with equal opportunity employment, potential AI screening of applications, and accommodations for disabilities.