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Atlassian is transforming software development and serves customers worldwide (including NASA, Nike, Pixar, and Tesla) with over 236,000 customers; the Account Executive role will join the Japan team to help the largest accounts scale their Atlassian investments. The position involves building and implementing an account-based sales strategy to improve adoption of a select portfolio of Enterprise products and services. AEs act as customer promoters, sharing experiences and feedback with product and engineering to optimize the customer experience, and coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, able to prioritize resources and apply the Enterprise Sales process to Atlassian’s model, including developing named account or territory plans to maximize expansion and ensure customer success while maintaining full account ownership. The role requires collaboration with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies, work with Advisory Service on technical initiatives and business outcomes, and build strong relationships with internal stakeholders, partners, and key customers to maximize customer health and retention.

Atlassian is revolutionizing the software development industry and serves over 236,000 customers worldwide, including major brands like NASA, Nike, Pixar, and Tesla; this Account Executive role is for the Japan team and targets the largest accounts. The role focuses on account-based selling, building and implementing strategies to expand adoption of select products and services within the Enterprise customer base, and acting as a promoter for customers by sharing experiences with product and engineering teams to improve the customer experience. A successful Account Executive is consultative, solution-oriented, and strategic, able to prioritize resources and align with Atlassian's sales model to meet customer needs. Responsibilities include developing named account or territory plans to maximize expansion opportunities and ensure customer success, maintaining full account ownership, and coordinating with Solution Engineers, Inside Sales, Channel, and Renewal teams. The role requires close collaboration with Advisory Services, partnering with Renewals to maximize customer health and retention, and establishing productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian emphasizes flexible, distributed work with virtual interviews and hiring in any country where there is a legal entity. The Atlassian Intern program offers hands-on training, mentorship, and professional growth in a 12-week paid internship (May–Aug or Jun–Sept 2026), with no eligibility for F1/J1 and no work sponsorship. The Platform Product Marketing MBA Intern role comes as Atlassian expands post-Government Cloud and FedRAMP Moderate into US government customers and explores non-US opportunities. The internship focuses on State, Local, and Education (SLED) customers, offering a chance to shape the company’s approach in a new public-sector area alongside marketers, product managers, and sales leaders. Key responsibilities include market research on SLED buyers, competitive analysis, creating marketing assets and campaigns for the public sector, exposure to B2B go-to-market practices, and presenting strategic recommendations to senior leadership.

Atlassian supports flexible, distributed work and conducts all interviews virtually, hiring in any country where it has a legal entity. The Intern program combines hands-on training, mentorship, and social connections to empower students for a successful Atlassian career, with a 12-week paid internship in 2026 and no F1/J1 sponsorship. The MBA internship sits in the Platform Product Marketing team, aligning with the launch of Atlassian Government Cloud and its FedRAMP Moderate offering as Atlassian expands to US government customers and explores non-US opportunities, focusing on State, Local, and Education markets. You’ll gain hands-on experience in market and competitive research, messaging, and strategy development while collaborating with experienced marketers, product managers, and sales leaders. Responsibilities include conducting market research on SLED customers, analyzing competition, creating marketing assets for the public sector, learning B2B product marketing and go-to-market best practices, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian is distributed-first with flexible work locations, and all interviews are conducted virtually; they hire in any country where they have a legal entity. The Intern program is a paid 12-week internship (May–Aug or Jun–Sept 2026) that includes hands-on training, mentorship, and social connections, but it does not sponsor visas and is not eligible for F1/J1. The role is in the Platform Product Marketing team as an MBA intern at a pivotal time after the Atlassian Government Cloud launch, expanding to US government customers and exploring non-US opportunities. You’ll help define the approach for State, Local, and Education customers and work with experienced marketers, product managers, and sales leaders to drive growth in the public sector. Responsibilities include market research on SLED challenges and buying behavior, competitive analysis to identify differentiation, creating marketing assets and campaigns for public sector audiences, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian operates as a distributed-first company with flexible work options, virtual interviews, and hires in any country where it has a legal entity. The Intern program offers hands-on technical training, mentorship, and social connections to help students build a successful career, runs 12 weeks in 2026 (May–August or June–September), and does not sponsor visas (not eligible for F1/J1). The MBA internship is with the Platform Product Marketing team, taking place as Atlassian expands its FedRAMP Moderate Government Cloud and explores US and non-US government opportunities. Interns will help define how Atlassian addresses the needs of State, Local, and Education customers through market research, competitive analysis, and strategy development. They will gain exposure to B2B marketing best practices, collaborate cross-functionally, present findings to senior leadership, and contribute to growth in the public sector.

Atlassian is transforming software development and serves customers worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers total. The Account Executive role in Japan focuses on helping the largest accounts scale their investments by building and implementing sales strategies to boost adoption of select products and services among the enterprise base. The role also acts as a customer promoter, sharing experiences and feedback with product and engineering teams to optimize the customer experience, coordinating with Channel Partners, Product Specialists, and Marketing. The AE maintains full account ownership, develops named account or territory plans for expansion and customer success, and collaborates with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies. They work with Advisory Service to understand technical initiatives, maximize customer health and retention with the Renewals team, and build productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is revolutionizing the software development industry and helping teams worldwide—such as NASA, Nike, Pixar, and Tesla—through software and collaboration, with over 236,000 customers. The Account Executive role in Japan is to help the largest accounts scale their Atlassian investments and drive adoption of select products and services across the enterprise base. AEs act as consultative promoters, sharing customer experiences with product and engineering teams to optimize the customer experience, while coordinating with Channel Partners, Product Specialists, and Marketing. They develop and implement named account or territory plans to maximize expansion opportunities and ensure high levels of customer success, maintaining full account ownership and aligning with Solution Engineers, Inside Sales, Channel, and Renewal teams. They collaborate with Advisory Service and the Renewals team to understand technical initiatives and business outcomes, maximize customer health and retention, and build productive relationships with internal stakeholders, solution partners, and key customers.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

The Innovation Architect is a Solution Architect within Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and outcomes-driven roadmaps, while acting as a trusted advisor to both business and technical stakeholders. They lead discovery aligned to the 240-hour MOST allocation, facilitate vision and prioritization sessions, assess workflows and workspace setups, design governance frameworks, and guide change management and adoption milestones while coaching teams on best practices, templates, and AI-enabled techniques. They build prototypes and reusable workflows, partner with IT/Admin to standardize governance and reduce tool sprawl, and proactively track progress against milestones, flag risks, and help re-prioritize work as needs evolve. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and lifecycle management, and near-native Japanese with business-level English proficiency; fluency in Miro or similar platforms is preferred. Benefits include equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, and inclusion as part of its mission to empower teams.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven, evolving solution roadmap. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, and coordinating with IT to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and design thinking/Agile methods, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits such as equity, wellbeing perks, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture focused on belonging and continuous growth.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, focusing on benchmarking, evaluation, and inference tooling to deliver reliable, safe, and cost-effective AI-powered customer experiences. The role involves building production-grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, and orchestration for multi-step agentic workflows, in partnership with ML researchers, applied teams, and product managers. Responsibilities include developing benchmarking frameworks, LLM proxy routing and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and cost per call, and creating evaluation suites and gold-standard datasets for tickets, summaries, intent detection, and recommendations. Qualifications include 5+ years of production ML or backend experience, strong Python and distributed-systems skills, Kubernetes/Docker and cloud experience, and experience designing and running evaluation pipelines and A/B/offline tests, plus clear communication to translate tradeoffs into product decisions; preferred qualifications cover experience with LLM vendors, agentic orchestration, cost attribution, and an advanced degree. The role is based in Pune, India (on-site) with a hybrid schedule, and Zendesk notes location eligibility (Karnataka or Maharashtra) along with its commitment to diversity, inclusion, AI screening policies, and accommodations for applicants.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

Zendesk is a leading customer experience and support platform seeking motivated software sales professionals. The role is a pure hunting sales position in the Commercial/Enterprise market across Asia, with no prior experience required but a strong drive to succeed in a fast-paced tech sales environment. Key responsibilities include engaging with prospects to identify pain points, generating high-value pipeline through targeted prospecting, collaborating with the sales team to target accounts, and maintaining a strong pipeline with excellent customer experience. Desired experience includes at least 2 years in sales/BD in the Commercial/Enterprise segment (preferably with India-based prospects), strong communication and self-starter traits, Mandarin/Cantonese language ability, and a bachelor’s degree is preferred. The role is hybrid with part in-office attendance, and Zendesk emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities, while AI screening may be used in evaluating applications.

The Agentic Tribe is hiring a Staff AI Agent Engineer to lead the design, development, and deployment of Gen3—a goal-oriented, multi-agent LLM-powered system that can reason, plan, and adapt to user needs in real time. You’ll architect stateful, scalable AI agents with Python and frameworks like LangChain, oversee integration with enterprise systems and APIs, evaluate foundation models, and own the deployment lifecycle while mentoring others. Core competencies include LLM-oriented system design, tool integration, retrieval-augmented generation, evaluation/observability, safety and reliability, performance optimization, planning and long-term memory, and programming with Python/FastAPI and cloud CI/CD, with bonuses for advanced degrees and experience turning research into production or fine-tuning techniques. The interview process spans five steps (intro call, one technical interview, take-home challenge, two technical interviews, final interview) and the Poland base salary range is zł392,000– zł588,000 with potential bonuses, plus a hybrid on-site/remote work arrangement. Zendesk emphasizes equal opportunity, diversity and inclusion, accommodations for applicants with disabilities, and notes candidate privacy and AI screening as part of its hiring process.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive with a proven B2B SaaS sales track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. The role focuses on driving top-line revenue by acquiring new enterprise customers, proactively cross-selling to existing clients, nurturing relationships for retention and strategic partnerships, and using data insights and adoption history to improve prospecting and retention. Key duties include creating quarterly territory plans to increase market share, aligning Zendesk products with client objectives to secure expansions, leading complex multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and forecast to exceed goals, and establishing C-level sponsorship while collaborating with internal teams to close deals. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club membership is a plus), experience selling to VP/C-level executives, the ability to travel, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk offers a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer II for the Messaging Experience group to build integrations and connectors to the ES platform used by thousands, as part of Sunshine Conversations which powers omnichannel experiences across Slack, WhatsApp, Instagram, Messenger and more. In this role you'll own features end-to-end—from design to rollout—draft short design docs for medium to large changes, contribute to platform and data model decisions, and work on reliability and scalability while maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, help improve engineering culture by leading occasional tech talks, and advocate for improvements to CI/CD, monitoring dashboards, and deployment practices. Required qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, with autonomy and collaboration in agile teams; preferred qualifications include experience with distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes/AWS observability, SaaS product development, and event-driven architectures. The role offers a hybrid work arrangement with in-office time, and Zendesk emphasizes diversity, inclusion, equal opportunity, and accommodations, noting that AI may be used in screening applicants.

Zendesk is seeking a Corporate Account Executive in a hybrid role (London or Dublin) requiring at least two days in the office per week to grow its corporate SaaS footprint by hunting for new opportunities and closing deals of varying sizes. The role focuses on building and maintaining broad relationships, driving revenue growth, cross-selling, and aligning Zendesk’s products with customers’ goals while leading competitive sales cycles. You’ll maintain a robust Salesforce pipeline, provide accurate weekly, monthly, and quarterly forecasts, and work with internal teams to optimize sales strategies and exceed revenue targets. Requirements include a BA/BS or equivalent, at least 2 years closing B2B SaaS deals or solution engineering experience, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, and Clari, plus an entrepreneurial mindset. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities.

Zendesk in Pune is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R and S2P processes to optimize finance value streams through technology. The role serves as the functional lead on projects, gathering and documenting requirements with finance stakeholders, coordinating cross-functional collaboration, participating in Agile ceremonies, and using AI tools to streamline requirements, plus conducting UAT and supporting change management. Candidates should have 8+ years in business systems analysis (preferably in finance value streams and SaaS), with extensive Workday Adaptive Insights/Adaptive experience, knowledge of NetSuite and Coupa for cross-platform integrations, Agile practice, Jira proficiency, and strong communication and presentation skills. Zendesk highlights core values of exceptional service, delivering simple solutions, taking pride in work, and caring for each other, while maintaining a commitment to diversity, inclusion and equal opportunity. The role is hybrid with in-office requirements and is restricted to candidates physically located in Karnataka or Maharashtra, with accommodations available for disabilities and AI screening of applications.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

Zendesk is seeking a Commercial Account Executive for Denmark to expand its footprint in the 250–1,500 employee commercial segment with its AI-powered CX platform, and Danish and English fluency are essential. The role involves owning the full sales cycle from prospecting to closing, developing new business, building pipelines, growing and retaining existing accounts, and articulating the value of Zendesk’s AI-first solutions to drive business transformation. You will engage executive stakeholders, build ROI-focused business cases, leverage AI-enabled sales tools, and collaborate with Solution Consulting, Marketing, Customer Success, and Partner teams to deliver seamless, customer-centric experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector, a proven track record of meeting or exceeding quotas, strong Danish and English communication skills, CRM experience (Salesforce preferred), and familiarity with AI, automation, and modern CX concepts (with MEDDPICC-style selling). The role is based in Denmark and can be hybrid or fully remote, and Zendesk emphasizes an inclusive culture with equal opportunity employment, potential AI screening of applications, and accommodations for disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, introducing innovative solutions, and expanding Zendesk’s impact with both new and existing customers. You will directly drive top-line revenue by acquiring new enterprise customers, cross-selling additional products, managing key relationships for maximum satisfaction and retention, and using data insights to improve conversion, retention, and expansion; you’ll also create quarterly territory plans to increase market share in the Enterprise sector. The role requires a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of quota attainment, experience navigating complex multi-month deals and renewals, selling to VP and C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, and Zendesk emphasizes a purpose-driven, inclusive culture with a commitment to global diversity, equity, and inclusion. Zendesk may use AI for screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and points applicants to resources about EEO rights and workplace diversity.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

Zendesk is hiring an AI Services Consultant to implement and optimize its AI-powered Resolution Platform, serving as the technical expert and trusted advisor for customers. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. Overarching objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities include technical guidance, change management and training, successful project delivery, maintaining customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align AI roadmaps and achieve measurable outcomes. Requirements include 3+ years in consulting/professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant degree (AI strategy or PM certifications preferred), strong program management and communication skills, and a hybrid in-office/remote work setup, with Zendesk emphasizing diversity and accommodations as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team, serving as the technical and product expert for the AI-powered Resolution Platform to accelerate value and customer adoption. The mission is to provide technical solutions and remove blockers, guiding customers through complex configurations with agility to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery with defined scope and timelines. Key responsibilities include providing technical guidance, facilitating change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, adoption analytics and success-plan experience, a relevant degree (advanced degrees or AI/PM certifications preferred), plus a hybrid work arrangement and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is building an AI Delivery team within Professional Services and is hiring an AI Services Consultant to serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick time-to-value. The mission is to provide technical solutions, remove blockers, and act as a trusted advisor, guiding customers through complex configurations to achieve measurable business outcomes. Key objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and integrations, and running end-to-end projects with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, ability to use adoption analytics to forecast churn and expansion, strong communication and project management skills, and a Bachelor’s degree with AI strategy or PM certifications preferred. The role is hybrid with part of the week in the local office (schedule set by the hiring manager), Zendesk emphasizes diversity and inclusion and may use AI screening, and accommodations are available for applicants who need them.

The Senior Analyst, Ops Integration at Zendesk will manage employee lifecycle administration with speed and accuracy, emphasizing customer (employee) service, problem-solving, and scalable solutions. Responsibilities include turning ad hoc processes into scalable capabilities, building playbooks, embedding new capabilities across the Service Excellence team, and serving as the escalation path for pre-hire, onboarding, job transition, and offboarding tasks. The role will coordinate IT, Procurement, and Legal for lifecycle administration, drive new technology or process implementations, and lead process and systems work streams for initiatives such as M&A activity, new country setup, and new tech deployments, while working cross-functionally to bridge gaps. Requirements include a bachelor’s degree in HR, Business Administration, or a related field; 4-6 years of HR operations experience; strong problem-solving, attention to detail, and communication skills; the ability to manage multiple projects; Workday experience is required, with Zendesk experience preferred, and proficiency in Excel/Google Sheets for data analysis and reporting. Location is in Mexico City or the State of Mexico with a hybrid schedule requiring some in-office presence; Zendesk promotes diversity, equity, and inclusion, may use AI in screening, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with a contact for accommodation requests.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to launch and scale AI initiatives. The role acts as the design authority for AI deployments, leading solution design reviews and coordinating with Product, Professional Services, and Engineering to resolve blockers and guide adoption from initial launch through expansion. You will define a long-term AI vision, align internal and external stakeholders, and drive structured discovery and success-planning engagements that yield measurable milestones early in the lifecycle, with success measured by adoption, satisfaction, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering quantified commercial outcomes such as renewals and revenue retention. The role requires 5+ years in Customer Success/Experience with at least 1 year in AI, prior enterprise SaaS GTM or related roles, strong adoption analytics experience, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and it is based in Mexico with a hybrid in-office schedule; Zendesk emphasizes diversity and provides accommodations as needed.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

Zendesk is hiring an AI Services Consultant within Professional Services to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, turning customer goals into the right configurations and removing blockers quickly while leading end-to-end delivery. Key responsibilities include providing technical guidance on implementation, facilitating change management and training, delivering projects on time with high quality, maintaining strong customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap and address technical challenges. Qualifications include fluency in French or German with English, 5+ years in consulting/professional services, experience in enterprise technology/SaaS GTM or related roles, use of adoption analytics for forecasting churn/expansion, ability to design success plans, a bachelor's degree (advanced degrees and AI/project management certifications preferred), and strong program management, communication, and AI proficiency. The role offers a hybrid work model (generally 2 days in-office, with 3-4 days per week during the first 90 days), a commitment to diversity and inclusion, and information about AI-based screening and accommodations for applicants as per policy.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, translating data into board-ready recommendations, promoting best practices and technology, and coordinating cross-functional execution across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration design/execution, strong cross-functional leadership, analytical and communication skills for C-suite/board audiences, and the ability to thrive in a high-growth global environment. The position is fully flexible/remote with optional in-person collaboration, and has a US base salary range of $174k–$262k plus potential bonuses/benefits, with offers based on capabilities, experience, and location. Zendesk emphasizes inclusive hiring, DEI, and that AI may be used in screening; it is an equal opportunity employer that offers accommodations for disabilities and veterans.

Zendesk's AI Services Consultant role involves delivering technical solutions on the AI-powered Resolution Platform, acting as the customer's technical expert and trusted advisor to accelerate value and adoption. Its objectives are to accelerate time-to-value by driving AI adoption and operational excellence, translate customer goals into the right configurations and integrations, and lead end-to-end delivery. The role's mission is to remove roadblocks for customers, guide them through complex configurations with agility, and ensure measurable business outcomes from initial deployment to scale. Requirements include 5+ years in consulting or professional services, enterprise SaaS/go-to-market experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (AI strategy or project-management certifications preferred), and Mexico-based hybrid work with in-person presence in Mexico City or Estado de Mexico. Zendesk champions diversity and inclusion, uses transparent AI screening, and supports accommodations for disabilities within a hybrid, globally connected workplace.

Zendesk is hiring an AI Services Consultant in its Professional Services team to drive the deployment and adoption of AI on the Zendesk AI-powered Resolution Platform, acting as the technical and product expert to deliver quick time-to-value for customers. The mission is to provide technical solutions and remove roadblocks, guiding customers through complex configurations to drive transformative business outcomes, with overarching goals to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery. Key responsibilities include offering expert guidance on implementation and optimization of Zendesk AI products, facilitating change management and training, ensuring timely project delivery, maintaining high customer satisfaction, and collaborating with internal teams like Customer Success and Sales to align on the customer AI roadmap and overcome blockers. Requirements include 3+ years in consulting/professional services, experience in go-to-customer/GTM roles in enterprise tech or SaaS, experience with adoption analytics and success plans, a related bachelor’s degree (AI strategy or project management certifications preferred), strong program management and communication skills, and the need to be located in Mexico City or Estado de Mexico with a hybrid in-office schedule. Zendesk highlights its commitment to diversity and inclusion, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

The role is Manager, AI Delivery in Zendesk’s Professional Services, leading a team of 6–10 consultants to deliver AI-enabled customer service implementations with quick time-to-value, combining product authority with people leadership. You will manage and grow a high-performing AI Delivery team, set strategy and operating rhythm, staff projects appropriately, tightly scope work, escalate blockers, and align with Sales, Customer Success, and Product to improve adoption, satisfaction, retention, and expansion at scale. The overarching objectives are to scale the AI Delivery organization through hiring and development, deliver predictable outcomes and time-to-value while proactively managing risks, and drive cross-functional alignment to create a repeatable AI delivery motion with aligned roadmaps and expansion paths. Key responsibilities include building the delivery operating model, owning capacity and staffing strategy, driving outcome-based execution, leading cross-functional go-to-market alignment, and developing team capability and product authority at scale. Qualifications require 7+ years in professional services or related roles with 2+ years in AI-related work, 2+ years of people management (6–10 direct reports), GTM experience in enterprise tech, adoption analytics experience, a relevant degree, and a hybrid work model, along with Zendesk’s commitment to diversity and equal opportunity and the note that AI screening may be used in the hiring process.

Zendesk is seeking a Senior AI Data Engineer for its AI Copilot organization to build and scale data infrastructure that powers real-time AI-driven features for customer service agents, embracing a “ship to learn” philosophy. Responsibilities include designing, building, and maintaining scalable ELT pipelines; enabling real-time, contextually relevant AI capabilities and continuous learning; collaborating with ML scientists and engineers on model experimentation and deployment for LLM-powered features; building and optimizing SQL data models with dbt for AI insights and ROI measurement; implementing cost optimization for large-scale pipelines and supporting ML model monitoring and product metrics, while contributing to a self-improving AI vision and ensuring reliable data foundations across teams. Required qualifications include 5+ years of data engineering experience with big data pipelines, strong SQL and data modeling, hands-on dbt, fluent Python (Ruby a plus), experience with Snowflake/Redshift/BigQuery, familiarity with AI/ML workflows and production-grade performance, capacity planning, and cost optimization, plus experience with Kafka, Docker, Kubernetes, and AWS, and the ability to adapt to changing priorities and collaborate effectively. Preferred qualifications include Metaflow for ML orchestration, LLM evaluation/monitoring tooling, MLflow for experiment tracking, SnowPro Core or equivalent expertise, Spark (PySpark), Tableau or Looker for BI/analytics, and experience building data infrastructure for product-led growth and self-service analytics. The tech stack and working model include Python and Ruby on AWS, Metaflow and MLflow, data stored in S3/RDS MySQL/Snowflake with dbt, ELT via dbt and Kafka, services and models deployed to Kubernetes with Docker, heavy use of LLM technology, Terraform and GitHub Actions, plus a hybrid work arrangement with some in-office days; Zendesk emphasizes equal opportunity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk is hiring an Account Executive with proven B2B/AI sales experience to grow its business in Portugal by building relationships and expanding offerings for new and existing customers. The role emphasizes driving top-line revenue, penetrating top-tier accounts, cross-selling, and using data and customer history to optimize retention and expansion. You will create quarterly territory plans, manage complex multi-month deals with proofs of concept, secure C-level sponsorship, negotiate and close value-centric deals, and maintain an accurate forecast. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting targets, experience selling to C-level executives, familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, ability to travel, and fluency in Portuguese, Spanish, and English. Zendesk promotes a diverse, inclusive, hybrid work environment globally, notes that AI may screen applications, and provides accommodations for disabilities as an equal opportunity employer.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

The Finance & Strategy team acts as trusted advisors guiding critical C-level decisions through insightful analyses and partnerships to support scaling the Product Roadmap and the company’s mission. The Senior Finance Manager will influence business decisions by building high-precision forecasts and complex financial models, partnering with Product & Engineering leaders to translate insights into actionable recommendations. Responsibilities include serving as the lead partner to Product Development, creating financial models for product launches (TAM/SAM/SOM, ARR targets, COGS, opEx), performing ongoing/ad hoc analyses, delivering KPI reporting, driving process improvements, and owning the budgeting and period-end close with the Controller’s group. Requirements include 10+ years of relevant experience, advanced modeling skills (Excel/Google), strong analytics and communication, leadership potential, proficiency with planning tools (Adaptive, Hyperion) and planning systems, and the ability to manage ambiguity and multiple priorities. The role offers a US base salary range of $147k-$221k with potential bonus/benefits, a hybrid work model requiring in-office presence part of the week, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

Zendesk is hiring a highly skilled Analyst to lead the Analysis area within its Business Intelligence team, balancing technical and soft skills at 50-50 and building the function's foundation, direction, and data governance from scratch. The role will lead projects, present to stakeholders, mentor peers, and step in as team leader when the manager is unavailable, while refining requirements with internal customers and translating business needs into BI solutions. It also includes developing user learning materials, conducting data profiling to choose the best data sources, transforming data into impactful dashboards and reports, performing moderate to complex statistical analyses, and collaborating with data engineers on validation and testing, while expanding expertise in the data ecosystem and emerging BI trends. Required: 6+ years in Analytics or BI; proficiency in SQL, data analysis, and dashboard building; strong business understanding and leadership; nice-to-have skills include Python, Looker, Tableau, and project management. The position requires being physically located in Mexico City or Estado de Mexico, with a hybrid work model and in-office schedule determined by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI-driven screening, and accommodations for disabilities.

Zendesk is hiring a versatile Development Analyst with strong data engineering, dashboard development, AI, and cloud skills, comfortable working in Agile environments. Key responsibilities include building SQL-based data pipelines in DBT, creating and maintaining dashboards in Tableau and Looker, defining new metrics and methodologies, and maintaining the technology stack with AI implementations. Required qualifications are SQL 5+ years, databases 4+ years, dashboard development 4+ years, and Python 3+ years. Nice-to-have items include cloud platforms, ML/AI, data visualization tools such as Tableau/Looker, DBT, Agile experience of 2+ years, and broader data engineering; candidates must be located in Mexico City or Estado de Mexico, with a hybrid work model. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening for applicants, and provides accommodations for applicants with disabilities; the role supports a hybrid in-person/remote arrangement and directs inquiries to their careers page.

Miro’s Advisory Services team within Professional Services provides strategic, human-centered guidance on change, experience design, product expertise, and workflow transformation to help Enterprise plan customers realize value from Miro. In this role, you will support adoption by demonstrating best practices, aligning value with IT and business goals, conducting assessments, and designing governance and change initiatives along with simple prototypes to inspire innovation. You’ll lead workshops, assess team workflows, develop targeted recommendations, connect Miro’s value to organizational goals, coach Agile practices, and identify barriers to improve collaboration. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, or Agile, hands-on enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, and Miro or similar tools. Miro offers global benefits including equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture; the platform serves over 100 million users and 250,000 companies as a visual workspace for distributed teams to innovate.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery for the Japan region (MOST, Implementation, Advisory, and TAM), directing Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to evolve global programs for Japanese market expectations. Responsibilities include people leadership and talent development: managing the team, setting standards, coaching to act as trusted advisors, and partnering with People on hiring, performance, and succession, building a strong local leadership bench aligned with global standards. Strategic and operational duties involve owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansions, identifying regional adaptations of global programs, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, CS, Product, and partners. Success in 6–12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of programs to regional realities, alignment with Sales and CS leadership, and tangible revenue contribution to global PS performance. Qualifications include 8+ years in PS/Consulting/Enterprise SaaS, experience leading senior practitioners, strong governance and ability to operate autonomously in fast-changing environments, and fluency in English and Japanese; preferred experience includes prior leadership in Japan, high-touch enterprise delivery, and an AI-first mindset; Miro offers benefits, equity, and a diverse, collaborative culture.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting adoption by showcasing best practices, aligning with IT and business stakeholders, conducting assessments, designing governance models, facilitating workshops, developing prototypes, and coaching teams on Agile to improve collaboration. Responsibilities include leading workshops, assessing team workflows, connecting Miro’s value to organizational goals, guiding change initiatives, and driving measurable improvements. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, enterprise experience, strong facilitation, familiarity with Human-Centered Design and governance, and experience with Agile and Miro or similar tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on the Global Miro benefits board, all within a diverse, inclusive culture that aims to empower teams to create the next big thing.

Miro's Japan Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace through MOST programs and one-time Implementation, Advisory, and Technical Account Management engagements, with Japan requiring local leadership, cultural fluency, and cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan is the region’s senior PS leader, accountable for all delivery motions (MOST, Implementation, Advisory, TAM) and leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, while tailoring global programs to Japanese market expectations and serving as the primary escalation and decision authority for Japan. Key responsibilities include people leadership and talent development, setting high standards for professionalism and customer engagement, capacity planning and delivery readiness, regional adaptation of global programs, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners. In the first 6–12 months, success means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, alignment with Sales and CS, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong delivery governance and escalation skills, autonomy in ambiguous environments, fluency in English and Japanese; preferred experience in Japan and an AI-first mindset, with benefits such as equity, wellbeing support, WFH equipment allowance, and an L&D stipend (location-specific variations may apply).

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. The role involves helping teams adopt Miro by demonstrating best practices and real-world applications, partnering with IT and business stakeholders to align Miro’s value with goals, conducting assessments, and designing governance and change initiatives that drive adoption. You will lead workshops, develop simple prototypes to demonstrate possibilities, facilitate Agile adoption, and identify barriers to teamwork to enable measurable improvements. Requirements include fluent English and Portuguese (Spanish is a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, and familiarity with human-centered design, governance, and collaboration tools. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative culture aligned with Miro’s mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery in Japan (MOST, Implementation, Advisory, and TAM), supervising Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy and responsibility to tailor global programs to Japanese market expectations and culture. They directly manage the local teams, set high professional standards, coach practitioners to be trusted enterprise advisors, and partner with People leadership on hiring, performance management, and succession planning to build a strong local leadership bench aligned with global standards. Operationally, the role owns regional capacity planning and delivery readiness, drives delivery excellence to reinforce renewals and expansions, identifies where global programs need regional adaptation, and contributes Japan-specific insights to global PS strategy. Cross-functionally, they collaborate with Sales and Customer Success to support growth and renewals, work with Product teams to capture Japanese customer needs and adoption patterns, and coordinate with partners while maintaining strict quality standards. Requirements include 8+ years in PS/Consulting/Enterprise SaaS, proven leadership of senior practitioners, strong governance and escalation skills, ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend (varying by location).

The Advisory Services team at Miro sits within the Professional Services organization and provides strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value on Miro. The role involves supporting teams in adopting Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, designing governance, facilitating workshops, developing prototypes, and coaching on Agile and collaboration improvements. You’ll lead workshops to uncover high‑impact use cases, assess team workflows, connect Miro’s value to organizational goals, guide change initiatives, create prototypes, and drive measurable improvements in collaboration and productivity. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, tool adoption experience, familiarity with Human-Centered Design and governance, and excellent communication skills. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams, with location-based benefits and a recruitment privacy policy for applicants.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery (MOST, Implementation, Advisory, TAM) for Japan, oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and TAMs, and ensures global programs are adapted to Japanese market expectations, serving as the primary escalation and decision authority for the region. People leadership is central: the role directly manages the delivery team, sets professional standards, coaches practitioners as trusted advisors, and partners with People leadership on hiring, performance management, and succession planning. Strategic and operational duties include owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansion, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, Customer Success, Product, and partners while upholding strict quality standards. Success in 6-12 months means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS leadership, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, governance and autonomous operation in fast-changing environments, and fluency in English and Japanese; preferred are prior PS leadership in Japan, experience with high-touch enterprise delivery, and an AI-first mindset, with Miro offering a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and a collaborative, inclusive culture along with location-specific variations and a Recruitment Privacy Policy for applicants.

Miro’s Advisory Services team sits within Professional Services and provides strategic, human-centered guidance for Enterprise customers, blending product expertise and workflow transformation to accelerate business value and proactively identify how customers can interact with Miro. The role involves supporting adoption by showing best practices, aligning Miro’s value with IT and business goals, assessing team workflows, designing and implementing change initiatives, creating governance models, and leading workshops to explore use cases and inspire innovation. It also includes developing simple prototypes to demonstrate capabilities, recommending streamlined tool usage and collaboration strategies, and coaching teams on Agile ways of working and integrating Agile into daily practices. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar fields, hands-on experience with enterprise teams, strong facilitation and communication skills, and familiarity with Human-Centered Design, governance frameworks, and Agile/Miro or similar tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, collaborative culture aligned to Miro’s mission of empowering teams to create the next big thing and a commitment to belonging and inclusion.

Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market where local leadership, cultural fluency, and cross-functional alignment are critical. The Senior Manager, Professional Services Delivery – Japan is the regional PS leader responsible for all delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy to tailor global programs to Japanese market needs. Key responsibilities include people leadership and talent development, capacity planning, delivery governance, customer engagement, and cross-functional collaboration with Sales, Customer Success, Product, and partners, while contributing Japan-specific insights to global PS strategy. In the first 6–12 months, success looks like trusted, stable delivery with strong customer feedback, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, alignment with Sales and Customer Success, and measurable contribution to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners, bilingual fluency in English and Japanese, and the ability to operate autonomously in ambiguous environments; preferred experience includes leading PS teams in Japan and an AI-first mindset, with benefits such as equity, wellbeing, and Learning & Development stipends.

The Advisory Services team within Miro’s Professional Services provides strategic, human-centered guidance for Enterprise customers to accelerate value realization through change management, experience design, product expertise, and workflow transformation, understanding customer needs and proactively identifying how they can interact with Miro to achieve their goals. In the role, you will support teams in adopting Miro by demonstrating best practices, partner with IT and business stakeholders to align Miro’s value with organizational goals, conduct assessments and governance design, facilitate workshops, develop prototypes, and coach on Agile methods to drive adoption. You’ll lead workshops to uncover high-impact use cases, assess workflows for productivity and alignment, connect Miro’s value to organizational goals, guide change initiatives for scalable governance, create prototypes, and identify barriers to teamwork for measurable improvements. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, hands-on experience with enterprise teams, strong facilitation and communication skills, familiarity with Human-Centered Design or governance, and experience with Agile and tools such as Miro. The role offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, collaborative culture, with location-specific variations; Miro emphasizes belonging and inclusion, and provides further details through its benefits resources and Recruitment Privacy Policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions in Japan (MOST, Implementation, Advisory, TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, with autonomy to tailor global programs to Japanese market needs. Responsibilities include direct people leadership and talent development, setting high standards for professionalism and customer engagement, coaching senior practitioners as trusted advisers, and partnering with People leadership on hiring and succession planning. Strategic and operational duties cover regional capacity planning, delivery excellence to reinforce renewals and expansion, adapting global programs to regional realities, and contributing Japan-specific insights to global PS strategy, while collaborating with Sales, Customer Success, Product, and partners. In 6–12 months, success means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of programs, alignment with Sales and CS leadership, and a tangible contribution to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners, strong governance and escalation skills, autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and AI-driven delivery, with the role offering global benefits and a culture of diversity and belonging at Miro.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value realization with Miro. The role involves supporting adoption, aligning with IT and business stakeholders, conducting assessments and governance design, facilitating workshops, creating simple prototypes, and guiding Agile practices to improve collaboration and workflows. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change/Agile or related fields, experience with enterprise teams, strong facilitation, familiarity with human-centered design and governance, and experience with Agile methodologies and platforms like Miro. Benefits include equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations and access to a global, diverse, collaborative culture. Miro is a visual workspace for distributed teams, serving over 100M users and 250,000 companies, with a mission to empower teams to create the next big thing, and a commitment to diversity, inclusion, belonging, and recruitment privacy.

The Senior Manager, Professional Services Delivery – Japan leads all professional services delivery in Japan (MOST, Implementation, Advisory, and Technical Account Management) and manages an autonomous team including Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, tailoring global programs to Japanese market expectations. Responsibilities include direct people leadership and development, setting high standards, coaching practitioners to act as trusted advisors, regional capacity planning and delivery readiness, supporting renewals and expansions through delivery excellence, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners. The role is the primary escalation and decision authority for Japan and contributes to global Professional Services outcomes, ensuring alignment with global strategy while reflecting local cultural nuance and growth needs. In the first 6–12 months, success means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS leadership, and tangible revenue contribution. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS with experience leading senior practitioners, strong governance and escalation skills, the ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes prior PS leadership in Japan, high-touch enterprise delivery, adapting global programs to local markets, and an AI-first mindset; benefits offered include equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on diversity and belonging.

Miro's Advisory Services team within Professional Services provides strategic, human-centered guidance for Enterprise customers, combining change management, experience design, deep product expertise, and workflow transformation to accelerate value realization on Miro. In this role you will help teams adopt Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, and designing change initiatives, governance models, workshops, prototypes, and streamlined usage strategies. You’ll lead workshops to improve collaboration, assess and optimize workflows, align Miro’s value with organizational goals, guide scalable governance, create prototypes to spark innovation, and coach teams on Agile practices. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, collaboration tools, and Agile methodologies including Miro or similar. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, with a global, diverse, and inclusive culture and location-specific details provided in the benefits materials.

Miro's Professional Services enables enterprise customers to adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market where local leadership and cross-functional alignment are critical. The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for the region, accountable for all PS delivery motions (MOST, Implementation, Advisory, TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. Key responsibilities include people leadership and talent development, setting high standards and coaching practitioners to be trusted advisors, partnering on hiring and performance, and building a strong local leadership bench; strategically, the role owns regional capacity planning, delivery readiness, and the adaptation of global programs for Japan while contributing Japan-specific insights to global PS strategy, with cross-functional collaboration across Sales, Customer Success, Product, and partners. Success in the first 6-12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective regional adaptation of global programs, alignment with Sales and CS, and tangible revenue contribution to global PS. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, autonomy in ambiguous environments, and fluency in English and Japanese; preferred experience includes prior PS leadership in Japan, familiarity with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset; and the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value. The role involves helping teams adopt Miro, aligning value with IT and business goals, conducting assessments, designing change initiatives and governance models, facilitating workshops, developing prototypes, and coaching on Agile practices to improve collaboration. Qualifications include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, or Agile, hands-on experience with enterprise teams, strong facilitation skills, and familiarity with Human-Centered Design, governance, and Agile methodologies and tools like Miro. What’s in it for you: a global benefits package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits listed on the Global Miro benefits board. About Miro: a visual workspace for innovation used by distributed teams worldwide; it serves over 100 million users and 250,000 companies, is co-headquartered in San Francisco and Amsterdam, founded in 2011, and has 1,600+ employees across 13 hubs, with a commitment to diversity, inclusion, belonging, and compliance with its Recruitment Privacy Policy.