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Zendesk is seeking a Senior Product Designer, Platform in Melbourne to lead the Foundational and Core Platform design, shaping the Zendesk ecosystem and translating complex workflows into scalable, human-centered experiences while elevating design craft in APAC. The role entails leading multi-quarter platform initiatives from problem framing to shipping, defining direction for ambiguous platform problems, and designing AI-native interactions such as agent workflows, tool-use surfaces, streaming states, and trust mechanisms, including prototype-in-code when necessary. Ideal candidates have 7+ years of enterprise SaaS product design experience, a track record of creating enduring platform patterns, a strong point of view on AI-native interaction design, comfort prototyping with code-based tools, and the ability to influence roadmaps within a three-in-a-box (Product, Engineering, Design) setup. They should bring expertise in research, journey mapping, Jobs To Be Done, collaboration with Design Systems to evolve platform patterns, and a commitment to accessibility and global inclusivity, plus mentoring and raising team craft. Zendesk is an equal opportunity employer with a hybrid work model, notes that AI may be used to screen applications, and provides accommodations; the role reports to Abi Iyer, and Zendesk highlights its mission to power billions of customer conversations and its commitment to diversity and inclusion.

The Senior Product Marketing Manager at Zendesk will drive product marketing to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk, covering market and customer research, messaging and positioning, technical marketing, GTM enablement, and cross-functional collaboration with sales, marketing, and product. They will develop clear messaging and materials for customer interactions (pitch decks, use cases, personas), craft compelling storytelling and collateral for live and digital events, and create sales enablement assets drawn from customer conversations. They will become a subject matter expert, develop technical marketing for their product area to demonstrate Zendesk differentiation to IT audiences, and identify and develop customer stories through relationships with top customers for the storytelling program. They will implement product discovery initiatives to drive adoption, collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations to build strategic assets for campaigns, enablement, press releases, and analyst briefings, and autonomously drive multiple projects with strong execution and deadlines. The role focuses on owning PMM for Zendesk's AI platform capabilities (Agent Builder and Custom Agents) with a GTM plan and stakeholder collaboration, the US base salary ranges from $183,000 to $275,000 plus potential bonuses or incentives, and Zendesk is committed to equal opportunity, diversity, inclusion, and accommodations, including disclosure that AI or automated decision systems may be used in screening.

The position is for Managed Shared Services Consultants who configure Zendesk solutions, advise on best practices, and act as an extension of customers' teams to help adopt, optimize, and maintain Zendesk products worldwide, including hands-on production work. Key responsibilities include maintaining product expertise, managing a customer backlog, educating customers for proactive optimization, collaborating across regions to gather requirements and prioritize work, and designing, testing, and rolling out complex production configuration updates. Additional duties involve conducting detailed account reviews, contributing to process improvements, and driving initiatives and projects as the team grows. Requirements include 6-10 years of professional consulting or customer success experience, Zendesk or CX experience, scripting in SQL/Python, familiarity with analytical tools (Excel/Tableau/Power BI), strong communication, multilingual ability a plus, problem-solving, attention to detail, independence, and shift flexibility, with the role based in Karnataka or Maharashtra and a hybrid onsite/remote arrangement. Zendesk emphasizes equal opportunity, inclusivity, potential AI screening, and accommodations, with a global, diverse workplace and offices worldwide.

Zendesk is hiring a Senior Digital Inside Sales Specialist to support their SMB ecosystem, serving as a product expert and strategic value-architect in an AI-first vision. The role involves handling high-velocity inbound leads via chat and email, resolving inquiries to boost online conversions and pipeline, conducting discovery calls, and delivering tailored demonstrations that show business impact while meeting SLAs, KPIs, and revenue goals. Requirements include 2-5 years of professional sales or customer-facing experience, excellent English communication skills, and the ability to work in Taguig City on a hybrid schedule (3 days in the office). Preferred qualifications include SaaS/Cloud/B2B experience and optional fluency in French, Dutch, or Arabic, along with strong digital literacy, execution, and agility. Zendesk promotes a diverse, inclusive, hybrid work culture, notes that AI may be used to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a high-caliber Senior Enterprise Account Executive (IC) to own the enterprise segment in Singapore, targeting net-new logos, complex multi-month deals, and high-value ARR growth through both expansion of existing accounts and new logos. Candidates should have 12–15 years of quota-carrying B2B Enterprise SaaS sales experience (preferably in Customer Experience or high-growth enterprise platforms) and be fluent in English and Bahasa Indonesia, with the ability to negotiate with C-level executives in Jakarta. The role requires a proven enterprise track record of closing multi-year six/seven-figure deals and managing sales cycles spanning 6 to 12+ months, plus elite outbound grit to build a pipeline from scratch and an immaculate executive presence for pitches and negotiations. You will drive enterprise revenue growth, quarterback a cross-functional "Sales Pod" to deliver business cases and PoCs, own your territory plan, maintain rigorous MEDDPICC-based value selling, and ensure forecast accuracy and pipeline hygiene. Zendesk emphasizes a hybrid, inclusive culture, AI screening of applicants, and equal opportunity with commitments to diversity and accommodations; applicants from all backgrounds are encouraged to apply.

Atlassian is seeking a passionate Solutions Engineer to join the APAC Solutions Engineering team, focusing on Atlassian’s largest Indian customers and acting as a trusted advisor to help them realize their potential with Atlassian. The company offers flexible work options—office, home, or a combination—and can hire in any country where it has a legal entity; interviews and onboarding are conducted virtually as part of its distributed-first approach. Atlassian’s values include Excellence, Team & Individual, Intentional Positivity, and Owning Your Domain, Your Way. In this role, you’ll own the technical engagement in pre-sales, advocate for Atlassian, empathise with customers, maintain lifelong learning, and drive business outcomes to help achieve revenue goals. The culture emphasizes collaborative problem-solving in a distributed-first environment and empowers employees to Be The Change You Seek, try new things, and learn from failures.

Atlassian is hiring a passionate Solutions Engineer for the APAC Solutions Engineering team to serve Atlassian’s largest Indian customers as a trusted advisor. The role supports a flexible, distributed-first model: you can work in office, from home, or a mix, and the company hires anywhere with a legal entity, with virtual interviews and onboarding. The team’s values are Excellence, Team > Individual, Intentional Positivity, and Own Your Domain, Your Way. Key responsibilities include owning the technical engagement in pre-sales, advocating for Atlassian, empathizing with customers, lifelong learning, and driving business outcomes. The culture emphasizes collaborative problem solving, distributed collaboration, and empowerment to try new things and learn from failures.

Atlassian aims to unleash the potential of every team and has built a fast-growing, multi-billion-dollar software business with over 300,000 paying customers, hundreds of implementation partners, and millions of users worldwide, serving teams like Williams Racing, NASA, Nike, Pixar and Tesla. The Enterprise Account Executive will develop and implement a territory strategy to drive growth and adoption of Atlassian’s portfolio of solutions and services with our largest enterprise customers, while acting as a champion for customers and uncovering additional value. Working across a territory of many of Atlassian’s largest existing customers in India, they’ll coordinate with Channel Partners, Product Specialists, and Marketing to position value and elevate the relationships. The role is consultative and strategic, requiring full account ownership and collaboration with Solution Engineering, Sales Development, and Customer Success to ensure a seamless customer experience, with strong interlock with the channel team and external Partners. They will engage customers through regular 1:1 meetings, executive engagements, roundtables and events; educate on Atlassian’s Cloud-based System of Work including AI, Scaled Agile, Enterprise Service Management, Work Management and DevOps solutions; and consistently exceed quotas while helping Atlassian improve its ability to serve customers.

Atlassian is on a mission to unleash every team’s potential by transforming software development, serving major brands worldwide and building a multi-billion-dollar business with 300,000+ paying customers, partners, and millions of users. The Enterprise Account Executive will develop territory strategies to drive growth and adoption of Atlassian’s portfolio with the largest enterprise customers while championing their needs and uncovering additional value. You will cover a territory in India, working with Channel Partners, Product Specialists, and Marketing to position value and strengthen existing relationships; AEs are consultative, solution-focused, and strategically minded. Responsibilities include creating territory and named account plans, owning accounts while coordinating with Solution Engineering, Sales Development, and Customer Success for a seamless experience, and collaborating with the Atlassian Channel team and external Partners to execute sales strategies. The role emphasizes teamwork, regular executive engagements, educating customers on Atlassian’s Cloud-based System of Work (including AI, Scaled Agile, Enterprise Service Management, Work Management, and DevOps), and consistently exceeding quotas while embodying “Be the change you seek” to improve customer service.

Zendesk is hiring an Engineering Manager in Pune to lead a high-performing team of about 10 engineers focused on building the AI-native Zendesk Platform and API strategy, with a hybrid work arrangement and relocation to Pune. The ideal candidate has a proven track record as an Engineering Manager, successful in building and scaling distributed teams, mentoring engineers, and aligning with external stakeholders to deliver scalable backend services and new initiatives. The role involves architecting foundational, high-throughput infrastructure that powers customer service across web, mobile, and AI orchestration layers, and decoupling core business logic from the user interface to create an API-first engine. Responsibilities include fostering an inclusive culture, coordinating with Engineering, Product, and Program Management to align strategy and deliver reliable products, improving delivery and team happiness, and communicating progress broadly. The opportunity is part of Zendesk’s Pune Product Development Center of Excellence with location restrictions (must be in Karnataka or Maharashtra) and a commitment to hybrid work, equal opportunity hiring and inclusion, with accommodations for disabilities; AI screening may be used in candidate evaluation.

Zendesk is hiring a Collections Senior Specialist in Manila to manage high-volume accounts receivable, protect revenue, and collaborate with global internal teams for financial excellence. Key duties include managing Segment 3 & 4 portfolios (ARR < $60K), performing detailed account reconciliations, conducting regular customer outreach, cross-functional escalation with Sales, Legal, Finance Ops, and Renewals, and recommending actions such as suspension, cancellation, write-off, and reactivation, along with audit support and process improvements. The role requires developing AR expertise, strong communication, multitasking, collaboration, and integrity, with 2–4 years of related experience (or an advanced degree with no experience) and proficiency in accounting software and Excel/Google. Preferred qualifications include experience in a multinational/global shared services environment, knowledge of ERP systems (Oracle NetSuite or Zoura), and CPA or equivalent certification. The position offers a hybrid work arrangement with some in-office days, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Machine Learning Engineer for its AI Copilot team to take ML-powered features from prototype to production for a multi-million ARR product that helps customer service agents. Responsibilities include owning end-to-end feature delivery, productionizing research with scientists, building and maintaining ML infrastructure (serving, pipelines, LLM integrations, evaluation), contributing to architectural decisions, collaborating with product engineers, improving reliability and cost-efficiency, and mentoring junior engineers. Required qualifications include 5+ years of software engineering with a focus on ML engineering/MLOps, Python proficiency (Ruby a plus), production ML systems experience, LLM integration experience, SQL/data infrastructure expertise, Docker/Kubernetes and AWS experience, and strong collaboration. Preferred qualifications include Snowflake/dbt, Metaflow/MLflow, BentoML on Kubernetes, PyTorch or TensorFlow, Kafka, and experience with iterative, metrics-driven product development such as A/B testing and feature flags; the tech stack features Ruby and Python, AWS, Metaflow, MLflow, BentoML on Kubernetes, data in S3/RDS/MySQL/Snowflake, Docker, and an LLM Proxy. In Poland, the base salary range is zł302,000 to zł454,000 with potential bonuses/benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, accommodations for disabilities, and transparency about AI-based screening during the hiring process.