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Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake to help 170,000+ businesses understand customer interactions. The role focuses on building core data services and delivering tools for customers and internal teams to enable high-quality software projects on time, with a platform that supports customer reporting, ML initiatives, and internal analytics. Key duties include publishing well-tested production code, designing core data platform features, diagnosing production issues, optimizing pipelines for throughput and data quality, and collaborating to solve technical challenges with leadership and mentorship. Qualifications include 6+ years in software/data engineering with 3+ years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java/Python/Scala, AWS, high availability, Kubernetes, data modeling, and familiarity with ETL, build/deploy tools, Kafka, Airflow, Celery, and AWS Step Functions. The role is based in Karnataka or Maharashtra with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening practices, and accommodations for applicants.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to develop software solutions, integrate data across SaaS systems, and enhance employee and customer experiences with Zendesk products. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; conducting unit, integration, and UAT testing; participating in backlog refinement, sprint planning, and daily stand-ups; exploring AI-driven automation; and collaborating with developers, solution architects, and business analysts. Qualifications require 5+ years in backend or integration engineering, advanced Java (required) with optional Node.js or Python, design and maintenance of RESTful APIs and event-driven architectures, and AWS serverless or equivalent cloud experience, along with SaaS integration and Agile/DevOps experience. Preferred skills include Node.js, Python, or Bash scripting; familiarity with iPaaS and low-code platforms; CI/CD tooling; observability and monitoring; security, data management, and data orchestration; change management; and AI/ML exposure. The role is hybrid with on-site attendance three days a week from 12:00 PM to 8:00 PM in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and diversity while noting possible AI screening in the hiring process, along with privacy and accommodation options.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 knowledge, particularly in SaaS, to lead revenue recognition for customer contracts and oversee related processes, systems, and policies. Responsibilities include ensuring fundamental ASC 606 compliance, advising Revenue Operations and Legal on contracts and amendments, making data-driven decisions with actionable metrics, driving continuous improvement of revenue processes and systems, ensuring data integrity, resolving system discrepancies, and supporting financial reporting and audits. Qualifications include extensive ASC 606 experience in SaaS, a degree in Accounting or Finance (CPA preferred), proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, strong analytical and collaboration skills, detail orientation and time management, a proven track record of delivering projects, and the ability to work US hours. The role is based in Mexico City or Estado de Mexico, with a hybrid work model that requires some in-office presence and a schedule to be determined by the hiring manager. Zendesk highlights a people-centric, diverse, and inclusive culture with flexible benefits, remote options, and a commitment to equal opportunity, while noting that AI screening may be used and accommodations are available upon request.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior Contact Center Sales Specialist - LATAM to drive awareness and sales of Zendesk's CCaaS platform across Latin America, preferably with deep experience in Zendesk, Amazon Connect, or AWS-based contact center solutions. The role involves collaborating with Zendesk Account Executives, pre-sales teams, and partners; engaging with vendors and delivery partners; managing customer discovery calls and deal progress; partnering with AWS AEs; running forecast cadences; coordinating with pre-sales to tailor value propositions; and representing Zendesk at regional events. Required qualifications include at least 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, technical familiarity with Zendesk and Amazon Connect or similar tech, and a proven track record of meeting sales targets and engaging at the C-level. The position is based in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager, and offers opportunities for professional growth in a collaborative environment. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS base, focusing on acquiring new logos and expanding existing partnerships by aligning Zendesk products with clients’ business objectives. The role involves driving top-line revenue, cross-selling to optimize account value, managing key relationships for retention, using data and adoption history to improve win rates and expansion, and creating quarterly territory plans to increase market share. It requires leading complex, multi-month, value-centric sales cycles with proof-of-concept stages, securing C-level sponsorship, collaborating with internal teams to optimize sales strategy, and closing deals with strong negotiation and forecasting skills. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting targets, experience selling to VP and C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. Compensation includes an annualized US OTE of $283,000–$425,000 with a 50/50 base/commission split, potential bonuses or benefits, and Zendesk’s emphasis on hybrid work, diversity, inclusion, and accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive with a proven B2B SaaS sales track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. The role focuses on driving top-line revenue by acquiring new enterprise customers, proactively cross-selling to existing clients, nurturing relationships for retention and strategic partnerships, and using data insights and adoption history to improve prospecting and retention. Key duties include creating quarterly territory plans to increase market share, aligning Zendesk products with client objectives to secure expansions, leading complex multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and forecast to exceed goals, and establishing C-level sponsorship while collaborating with internal teams to close deals. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club membership is a plus), experience selling to VP/C-level executives, the ability to travel, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk offers a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is seeking a Design Operations Intern (also known as a Design Program Manager or Producer intern) to join the Product Design team with a specific focus on AI Enablement, responsible for optimizing design workflows, piloting new AI capabilities, and integrating AI as a partner for craft and speed while keeping a human-in-the-loop approach. The role reports to the Director of Product Design Operations and collaborates with the AI Champions to operationalize the future of design at Zendesk. The ideal candidate is AI-literate, process-oriented, people-centered, design-minded, and critically optimistic, able to translate AI capabilities into practical guidance and to question fairness, transparency, and inclusivity. Key responsibilities include workflow optimization for design and research processes enabled by AI, auditing and maintaining an internal AI tool inventory, creating AI-in-Design enablement materials, coordinating the AI Champions program and knowledge-sharing rituals, and measuring adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with Design Thinking and AI tools, strong organizational skills, curiosity, inclusive design focus, and knowledge of ethical AI frameworks; compensation is a US hourly base rate of $31.25-$61.00 with potential bonuses, and the role is hybrid with some in-office presence.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer II for the Messaging Experience group to build integrations and connectors to the ES platform used by thousands, as part of Sunshine Conversations which powers omnichannel experiences across Slack, WhatsApp, Instagram, Messenger and more. In this role you'll own features end-to-end—from design to rollout—draft short design docs for medium to large changes, contribute to platform and data model decisions, and work on reliability and scalability while maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, help improve engineering culture by leading occasional tech talks, and advocate for improvements to CI/CD, monitoring dashboards, and deployment practices. Required qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, with autonomy and collaboration in agile teams; preferred qualifications include experience with distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes/AWS observability, SaaS product development, and event-driven architectures. The role offers a hybrid work arrangement with in-office time, and Zendesk emphasizes diversity, inclusion, equal opportunity, and accommodations, noting that AI may be used in screening applicants.

Zendesk is seeking a Corporate Account Executive in a hybrid role (London or Dublin) requiring at least two days in the office per week to grow its corporate SaaS footprint by hunting for new opportunities and closing deals of varying sizes. The role focuses on building and maintaining broad relationships, driving revenue growth, cross-selling, and aligning Zendesk’s products with customers’ goals while leading competitive sales cycles. You’ll maintain a robust Salesforce pipeline, provide accurate weekly, monthly, and quarterly forecasts, and work with internal teams to optimize sales strategies and exceed revenue targets. Requirements include a BA/BS or equivalent, at least 2 years closing B2B SaaS deals or solution engineering experience, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, and Clari, plus an entrepreneurial mindset. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities.

Zendesk in Pune is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R and S2P processes to optimize finance value streams through technology. The role serves as the functional lead on projects, gathering and documenting requirements with finance stakeholders, coordinating cross-functional collaboration, participating in Agile ceremonies, and using AI tools to streamline requirements, plus conducting UAT and supporting change management. Candidates should have 8+ years in business systems analysis (preferably in finance value streams and SaaS), with extensive Workday Adaptive Insights/Adaptive experience, knowledge of NetSuite and Coupa for cross-platform integrations, Agile practice, Jira proficiency, and strong communication and presentation skills. Zendesk highlights core values of exceptional service, delivering simple solutions, taking pride in work, and caring for each other, while maintaining a commitment to diversity, inclusion and equal opportunity. The role is hybrid with in-office requirements and is restricted to candidates physically located in Karnataka or Maharashtra, with accommodations available for disabilities and AI screening of applications.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.

The Technical Architect role involves analyzing and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to understand use cases and craft a successful solution. They will lead technically oriented conversations with current and prospective customers, work with the Consultant, Support, and Account Management teams to position and validate implementations, and communicate complex technical concepts to audiences including executives. The role includes providing feedback to influence product development, designing and prototyping technical solutions for use cases, presenting solutions, proposing validated workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1–2+ years of consulting or programming experience (Ruby, Python, Java, C#, JavaScript), strong analytical and scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, high energy and strong communication with English proficiency (additional languages are a plus). Nice-to-have items include experience with global teams, familiarity with backend languages, hands-on Zendesk product experience and certifications; Zendesk emphasizes a hybrid, inclusive workplace with flexible hours, remote work, diversity and inclusion, equal opportunity, and accommodations, and AI may be used to screen applicants.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build and scale connectors for Action Builder, Zendesk’s next-gen iPaaS. The role is hands-on and strategic, involving designing and maintaining third-party connectors with the Connector SDK, defining bundles and templates, leading technical design discussions, and mentoring engineers. You’ll collaborate with the SDK, platform, and product teams to enable rapid, reliable connector delivery at scale, apply AI to speed up connector creation, and ensure integrations are scalable, secure, observable, and performant. Requirements include 7+ years in software development (especially integrations or API-driven systems), strong JavaScript/TypeScript, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, and solid systems design plus a product mindset; bonuses include iPaaS experience, feedback to SDK/platform tooling, or open-source contributions. The role is part of Zendesk’s Pune Product Development Center of Excellence with hybrid on-site expectations (3 days in the office) and relocation to Pune, but there is a location restriction stating hires must be physically located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodation and notes AI may be used in screening.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

Zendesk is seeking a Commercial Account Executive for Denmark to expand its footprint in the 250–1,500 employee commercial segment with its AI-powered CX platform, and Danish and English fluency are essential. The role involves owning the full sales cycle from prospecting to closing, developing new business, building pipelines, growing and retaining existing accounts, and articulating the value of Zendesk’s AI-first solutions to drive business transformation. You will engage executive stakeholders, build ROI-focused business cases, leverage AI-enabled sales tools, and collaborate with Solution Consulting, Marketing, Customer Success, and Partner teams to deliver seamless, customer-centric experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector, a proven track record of meeting or exceeding quotas, strong Danish and English communication skills, CRM experience (Salesforce preferred), and familiarity with AI, automation, and modern CX concepts (with MEDDPICC-style selling). The role is based in Denmark and can be hybrid or fully remote, and Zendesk emphasizes an inclusive culture with equal opportunity employment, potential AI screening of applications, and accommodations for disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, introducing innovative solutions, and expanding Zendesk’s impact with both new and existing customers. You will directly drive top-line revenue by acquiring new enterprise customers, cross-selling additional products, managing key relationships for maximum satisfaction and retention, and using data insights to improve conversion, retention, and expansion; you’ll also create quarterly territory plans to increase market share in the Enterprise sector. The role requires a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of quota attainment, experience navigating complex multi-month deals and renewals, selling to VP and C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, and Zendesk emphasizes a purpose-driven, inclusive culture with a commitment to global diversity, equity, and inclusion. Zendesk may use AI for screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and points applicants to resources about EEO rights and workplace diversity.

Zendesk is seeking an Enterprise Account Executive for The Netherlands to grow the enterprise account base and close deals of varying sizes by building new relationships and expanding existing partnerships aligned with customers' goals. You will drive top-line revenue by acquiring new enterprise customers, developing account-expansion strategies, cross-selling additional products, and using data insights and adoption history to improve prospecting, retention, and expansion across the pipeline. The role requires a BA/BS or equivalent, Dutch proficiency, at least 5 years of B2B enterprise SaaS sales experience in the Netherlands with a track record of exceeding targets, and the ability to navigate complex multi-month cycles and renewals and to sell to VP/C-level executives both in person and remotely. You should have entrepreneurial spirit, strong collaboration skills, and be adept at territory and account planning, with excellent presentation, negotiation, and deal-closing abilities, plus familiarity with Salesforce, Outreach, and Clari, and willingness to travel. Zendesk promotes a hybrid, inclusive work culture, equal opportunity employment, and transparency around AI screening, and provides accommodations for applicants with disabilities while inviting candidates to help power exceptional customer experiences.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns, partnering with demand generation, field marketing, and customer success, and optimizing Marketo to improve customer experience and campaign performance. Responsibilities include setting strategic goals, driving cross-team priorities, ensuring on-time campaign launches, prioritizing work in Asana, monitoring progress, resolving issues, and enforcing scalable quality controls and processes. The role also covers Marketo administration and optimization—designing automation patterns, executing A/B tests, troubleshooting deliverability, and maintaining system hygiene. Collaboration across marketing, sales, audience management, and external vendors is essential, with accountability for SLAs and owning the customer experience and data-driven improvements. Qualifications include 8+ years in enterprise email marketing, Marketo proficiency, expertise in lead nurturing/segmentation/scoring, and preferred credentials such as Marketo Certified Expert, plus ABM and analytics familiarity; the position offers a US base salary of $160k-$240k, a hybrid work arrangement, and Zendesk’s commitment to diversity and accessibility.

Zendesk is hiring an AI Services Consultant to implement and optimize its AI-powered Resolution Platform, serving as the technical expert and trusted advisor for customers. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. Overarching objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities include technical guidance, change management and training, successful project delivery, maintaining customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align AI roadmaps and achieve measurable outcomes. Requirements include 3+ years in consulting/professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant degree (AI strategy or PM certifications preferred), strong program management and communication skills, and a hybrid in-office/remote work setup, with Zendesk emphasizing diversity and accommodations as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team, serving as the technical and product expert for the AI-powered Resolution Platform to accelerate value and customer adoption. The mission is to provide technical solutions and remove blockers, guiding customers through complex configurations with agility to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery with defined scope and timelines. Key responsibilities include providing technical guidance, facilitating change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, adoption analytics and success-plan experience, a relevant degree (advanced degrees or AI/PM certifications preferred), plus a hybrid work arrangement and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is building an AI Delivery team within Professional Services and is hiring an AI Services Consultant to serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick time-to-value. The mission is to provide technical solutions, remove blockers, and act as a trusted advisor, guiding customers through complex configurations to achieve measurable business outcomes. Key objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and integrations, and running end-to-end projects with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, ability to use adoption analytics to forecast churn and expansion, strong communication and project management skills, and a Bachelor’s degree with AI strategy or PM certifications preferred. The role is hybrid with part of the week in the local office (schedule set by the hiring manager), Zendesk emphasizes diversity and inclusion and may use AI screening, and accommodations are available for applicants who need them.

The Senior Analyst, Ops Integration at Zendesk will manage employee lifecycle administration with speed and accuracy, emphasizing customer (employee) service, problem-solving, and scalable solutions. Responsibilities include turning ad hoc processes into scalable capabilities, building playbooks, embedding new capabilities across the Service Excellence team, and serving as the escalation path for pre-hire, onboarding, job transition, and offboarding tasks. The role will coordinate IT, Procurement, and Legal for lifecycle administration, drive new technology or process implementations, and lead process and systems work streams for initiatives such as M&A activity, new country setup, and new tech deployments, while working cross-functionally to bridge gaps. Requirements include a bachelor’s degree in HR, Business Administration, or a related field; 4-6 years of HR operations experience; strong problem-solving, attention to detail, and communication skills; the ability to manage multiple projects; Workday experience is required, with Zendesk experience preferred, and proficiency in Excel/Google Sheets for data analysis and reporting. Location is in Mexico City or the State of Mexico with a hybrid schedule requiring some in-office presence; Zendesk promotes diversity, equity, and inclusion, may use AI in screening, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with a contact for accommodation requests.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to launch and scale AI initiatives. The role acts as the design authority for AI deployments, leading solution design reviews and coordinating with Product, Professional Services, and Engineering to resolve blockers and guide adoption from initial launch through expansion. You will define a long-term AI vision, align internal and external stakeholders, and drive structured discovery and success-planning engagements that yield measurable milestones early in the lifecycle, with success measured by adoption, satisfaction, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering quantified commercial outcomes such as renewals and revenue retention. The role requires 5+ years in Customer Success/Experience with at least 1 year in AI, prior enterprise SaaS GTM or related roles, strong adoption analytics experience, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and it is based in Mexico with a hybrid in-office schedule; Zendesk emphasizes diversity and provides accommodations as needed.

Zendesk seeks an AI Services Consultant to act as the technical and product expert for the AI-driven Resolution Platform, delivering quick value for customers through expert configuration and optimization. The mission is to remove roadblocks, guide customers through complex AI setups with agility, and drive transformative business outcomes by optimizing AI solutions. Overarching objectives include accelerating time-to-value through adoption and operational excellence, serving as the customer’s AI expert, and leading end-to-end delivery with clear scope and timelines. Requirements include 5+ years in consulting or professional services, enterprise tech/SaaS go-to-market or customer success experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and strong consulting, communication, project management, and AI technical skills. The role offers a US base salary of $137k–$205k with potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to diversity and inclusion, noting that AI may screen applications and accommodations are available for disabilities.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

Zendesk is hiring an AI Services Consultant within Professional Services to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, turning customer goals into the right configurations and removing blockers quickly while leading end-to-end delivery. Key responsibilities include providing technical guidance on implementation, facilitating change management and training, delivering projects on time with high quality, maintaining strong customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap and address technical challenges. Qualifications include fluency in French or German with English, 5+ years in consulting/professional services, experience in enterprise technology/SaaS GTM or related roles, use of adoption analytics for forecasting churn/expansion, ability to design success plans, a bachelor's degree (advanced degrees and AI/project management certifications preferred), and strong program management, communication, and AI proficiency. The role offers a hybrid work model (generally 2 days in-office, with 3-4 days per week during the first 90 days), a commitment to diversity and inclusion, and information about AI-based screening and accommodations for applicants as per policy.

Zendesk is seeking a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines product expertise with coaching to deliver measurable AI outcomes for customers. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, ensuring consistent execution across customers, and maintaining recurring, outcome-driven cadences to drive retention and expansion. Key objectives include owning a defined portfolio’s delivery and forecast, driving double-digit adoption of automated resolutions, shortening time-to-value, improving GRR/NRR, and operationalizing repeatable playbooks and risk mitigation processes. You’ll impact through org leadership, strategic product partnership, cross-functional coordination, executive engagement, portfolio risk forecasting, responsible AI governance, and driving adoption and expansion in collaboration with Sales and Finance. Requirements include 7+ years in enterprise SaaS-related customer-facing roles with 2+ years in AI, 2+ years of people management (6–10 direct reports), go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (AI strategy or PM certifications preferred), strong cross-functional influence and communication, and a US OTE of $160k–$240k with a 70/30 base/commission mix plus hybrid work arrangements.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, translating data into board-ready recommendations, promoting best practices and technology, and coordinating cross-functional execution across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration design/execution, strong cross-functional leadership, analytical and communication skills for C-suite/board audiences, and the ability to thrive in a high-growth global environment. The position is fully flexible/remote with optional in-person collaboration, and has a US base salary range of $174k–$262k plus potential bonuses/benefits, with offers based on capabilities, experience, and location. Zendesk emphasizes inclusive hiring, DEI, and that AI may be used in screening; it is an equal opportunity employer that offers accommodations for disabilities and veterans.

Zendesk is looking for an Employee Service Sales Specialist to grow its Employee Service business in both B2C and B2B markets by building relationships with key decision-makers and expanding current partnerships. The role involves positioning Employee Service use cases for HR/IT challenges, supporting the full sales cycle, delivering ROI analyses, providing subject-matter expertise to the sales team, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, 8–10 years of HR/IT sales experience with at least 3 years in Employee Service sales, a strong quota track record, the ability to navigate complex sales cycles and travel as needed, and an entrepreneurial, collaborative mindset. The US annualized OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, and compensation may include bonuses or incentives with location-based variations; base salary is reported separately from bonuses. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and provides accommodation and diversity/inclusion resources.

Zendesk's AI Services Consultant role involves delivering technical solutions on the AI-powered Resolution Platform, acting as the customer's technical expert and trusted advisor to accelerate value and adoption. Its objectives are to accelerate time-to-value by driving AI adoption and operational excellence, translate customer goals into the right configurations and integrations, and lead end-to-end delivery. The role's mission is to remove roadblocks for customers, guide them through complex configurations with agility, and ensure measurable business outcomes from initial deployment to scale. Requirements include 5+ years in consulting or professional services, enterprise SaaS/go-to-market experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (AI strategy or project-management certifications preferred), and Mexico-based hybrid work with in-person presence in Mexico City or Estado de Mexico. Zendesk champions diversity and inclusion, uses transparent AI screening, and supports accommodations for disabilities within a hybrid, globally connected workplace.

Zendesk is hiring an AI Services Consultant in its Professional Services team to drive the deployment and adoption of AI on the Zendesk AI-powered Resolution Platform, acting as the technical and product expert to deliver quick time-to-value for customers. The mission is to provide technical solutions and remove roadblocks, guiding customers through complex configurations to drive transformative business outcomes, with overarching goals to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery. Key responsibilities include offering expert guidance on implementation and optimization of Zendesk AI products, facilitating change management and training, ensuring timely project delivery, maintaining high customer satisfaction, and collaborating with internal teams like Customer Success and Sales to align on the customer AI roadmap and overcome blockers. Requirements include 3+ years in consulting/professional services, experience in go-to-customer/GTM roles in enterprise tech or SaaS, experience with adoption analytics and success plans, a related bachelor’s degree (AI strategy or project management certifications preferred), strong program management and communication skills, and the need to be located in Mexico City or Estado de Mexico with a hybrid in-office schedule. Zendesk highlights its commitment to diversity and inclusion, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

The AI Services Consultant at Zendesk, within the AI Delivery team, serves as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to achieve quick time-to-value. The role’s mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive seamless integration and measurable business outcomes from AI deployments. Overarching objectives include accelerating customers’ time-to-value by driving adoption and operational excellence, acting as the customer’s AI technical expert to translate goals into the right configurations and design choices, and leading end-to-end delivery with clear scope and timelines. Key responsibilities encompass technical guidance, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to align on the customer AI roadmap and remove blockers. Requirements include 7+ years in consulting/professional services, enterprise tech/SaaS GTM experience, experience with adoption analytics and success plans, a relevant degree (advanced degrees or certifications in AI strategy or project management preferred), and a hybrid work arrangement with part-time in-office attendance; Zendesk also emphasizes equal opportunity, diversity, inclusion, and accommodations for applicants.

The role is Manager, AI Delivery in Zendesk’s Professional Services, leading a team of 6–10 consultants to deliver AI-enabled customer service implementations with quick time-to-value, combining product authority with people leadership. You will manage and grow a high-performing AI Delivery team, set strategy and operating rhythm, staff projects appropriately, tightly scope work, escalate blockers, and align with Sales, Customer Success, and Product to improve adoption, satisfaction, retention, and expansion at scale. The overarching objectives are to scale the AI Delivery organization through hiring and development, deliver predictable outcomes and time-to-value while proactively managing risks, and drive cross-functional alignment to create a repeatable AI delivery motion with aligned roadmaps and expansion paths. Key responsibilities include building the delivery operating model, owning capacity and staffing strategy, driving outcome-based execution, leading cross-functional go-to-market alignment, and developing team capability and product authority at scale. Qualifications require 7+ years in professional services or related roles with 2+ years in AI-related work, 2+ years of people management (6–10 direct reports), GTM experience in enterprise tech, adoption analytics experience, a relevant degree, and a hybrid work model, along with Zendesk’s commitment to diversity and equal opportunity and the note that AI screening may be used in the hiring process.

Zendesk's AI Services Consultant role, part of the Professional Services AI Delivery team, is the technical and product expert for the AI-powered Resolution Platform, focused on delivering quick time-to-value through customer configuration and optimization. The mission is to provide technical solutions and remove roadblocks for customers, acting as a trusted advisor and guiding complex configurations with agility and precision, leveraging strong consulting and project-management skills. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence, serving as the customer’s AI technical expert to translate goals into the right configurations and designs, and leading end-to-end delivery with clear scope and timelines. Key responsibilities span technical guidance, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to ensure AI roadmaps align with measurable business outcomes. Requirements include 5+ years in consulting/professional services (7+ for SP7), experience in GTM/enterprise tech roles, adoption analytics and success planning, relevant degrees and AI/PM certifications, plus a hybrid work model with part-office presence and a commitment to diversity and inclusion.

Zendesk is seeking a Senior AI Data Engineer for its AI Copilot organization to build and scale data infrastructure that powers real-time AI-driven features for customer service agents, embracing a “ship to learn” philosophy. Responsibilities include designing, building, and maintaining scalable ELT pipelines; enabling real-time, contextually relevant AI capabilities and continuous learning; collaborating with ML scientists and engineers on model experimentation and deployment for LLM-powered features; building and optimizing SQL data models with dbt for AI insights and ROI measurement; implementing cost optimization for large-scale pipelines and supporting ML model monitoring and product metrics, while contributing to a self-improving AI vision and ensuring reliable data foundations across teams. Required qualifications include 5+ years of data engineering experience with big data pipelines, strong SQL and data modeling, hands-on dbt, fluent Python (Ruby a plus), experience with Snowflake/Redshift/BigQuery, familiarity with AI/ML workflows and production-grade performance, capacity planning, and cost optimization, plus experience with Kafka, Docker, Kubernetes, and AWS, and the ability to adapt to changing priorities and collaborate effectively. Preferred qualifications include Metaflow for ML orchestration, LLM evaluation/monitoring tooling, MLflow for experiment tracking, SnowPro Core or equivalent expertise, Spark (PySpark), Tableau or Looker for BI/analytics, and experience building data infrastructure for product-led growth and self-service analytics. The tech stack and working model include Python and Ruby on AWS, Metaflow and MLflow, data stored in S3/RDS MySQL/Snowflake with dbt, ELT via dbt and Kafka, services and models deployed to Kubernetes with Docker, heavy use of LLM technology, Terraform and GitHub Actions, plus a hybrid work arrangement with some in-office days; Zendesk emphasizes equal opportunity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk in Kraków, Poland is offering a 3-month paid, full-time Intern Software Engineer internship from July to early October 2026, with the best interns potentially offered a full-time position after completion. Interns will collaborate with engineers across the globe to build scalable, high-performance products, pair with experienced engineers, ship code to production, and use metrics and distributed tracing to instrument changes, gaining hands-on experience with real-world challenges. You'll work on building applications across teams using languages like Ruby on Rails, Java, Scala, PHP, or Golang, with the opportunity to learn even if you aren’t proficient yet. Basic qualifications include being enrolled in a Computer Science or related degree (penultimate year preferred), basic coding skills in at least one language, eligibility to work in Poland (no visa sponsorship), and being located in Kraków for the full duration. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office days, and notes a base salary around 98,280 PLN, with potential bonuses and accommodations as applicable.

Zendesk is hiring an Account Executive with proven B2B/AI sales experience to grow its business in Portugal by building relationships and expanding offerings for new and existing customers. The role emphasizes driving top-line revenue, penetrating top-tier accounts, cross-selling, and using data and customer history to optimize retention and expansion. You will create quarterly territory plans, manage complex multi-month deals with proofs of concept, secure C-level sponsorship, negotiate and close value-centric deals, and maintain an accurate forecast. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting targets, experience selling to C-level executives, familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, ability to travel, and fluency in Portuguese, Spanish, and English. Zendesk promotes a diverse, inclusive, hybrid work environment globally, notes that AI may screen applications, and provides accommodations for disabilities as an equal opportunity employer.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

The Finance & Strategy team acts as trusted advisors guiding critical C-level decisions through insightful analyses and partnerships to support scaling the Product Roadmap and the company’s mission. The Senior Finance Manager will influence business decisions by building high-precision forecasts and complex financial models, partnering with Product & Engineering leaders to translate insights into actionable recommendations. Responsibilities include serving as the lead partner to Product Development, creating financial models for product launches (TAM/SAM/SOM, ARR targets, COGS, opEx), performing ongoing/ad hoc analyses, delivering KPI reporting, driving process improvements, and owning the budgeting and period-end close with the Controller’s group. Requirements include 10+ years of relevant experience, advanced modeling skills (Excel/Google), strong analytics and communication, leadership potential, proficiency with planning tools (Adaptive, Hyperion) and planning systems, and the ability to manage ambiguity and multiple priorities. The role offers a US base salary range of $147k-$221k with potential bonus/benefits, a hybrid work model requiring in-office presence part of the week, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

Zendesk is hiring a highly skilled Analyst to lead the Analysis area within its Business Intelligence team, balancing technical and soft skills at 50-50 and building the function's foundation, direction, and data governance from scratch. The role will lead projects, present to stakeholders, mentor peers, and step in as team leader when the manager is unavailable, while refining requirements with internal customers and translating business needs into BI solutions. It also includes developing user learning materials, conducting data profiling to choose the best data sources, transforming data into impactful dashboards and reports, performing moderate to complex statistical analyses, and collaborating with data engineers on validation and testing, while expanding expertise in the data ecosystem and emerging BI trends. Required: 6+ years in Analytics or BI; proficiency in SQL, data analysis, and dashboard building; strong business understanding and leadership; nice-to-have skills include Python, Looker, Tableau, and project management. The position requires being physically located in Mexico City or Estado de Mexico, with a hybrid work model and in-office schedule determined by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI-driven screening, and accommodations for disabilities.

Zendesk is hiring a versatile Development Analyst with strong data engineering, dashboard development, AI, and cloud skills, comfortable working in Agile environments. Key responsibilities include building SQL-based data pipelines in DBT, creating and maintaining dashboards in Tableau and Looker, defining new metrics and methodologies, and maintaining the technology stack with AI implementations. Required qualifications are SQL 5+ years, databases 4+ years, dashboard development 4+ years, and Python 3+ years. Nice-to-have items include cloud platforms, ML/AI, data visualization tools such as Tableau/Looker, DBT, Agile experience of 2+ years, and broader data engineering; candidates must be located in Mexico City or Estado de Mexico, with a hybrid work model. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening for applicants, and provides accommodations for applicants with disabilities; the role supports a hybrid in-person/remote arrangement and directs inquiries to their careers page.

Miro’s Advisory Services team within Professional Services provides strategic, human-centered guidance on change, experience design, product expertise, and workflow transformation to help Enterprise plan customers realize value from Miro. In this role, you will support adoption by demonstrating best practices, aligning value with IT and business goals, conducting assessments, and designing governance and change initiatives along with simple prototypes to inspire innovation. You’ll lead workshops, assess team workflows, develop targeted recommendations, connect Miro’s value to organizational goals, coach Agile practices, and identify barriers to improve collaboration. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, or Agile, hands-on enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, and Miro or similar tools. Miro offers global benefits including equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture; the platform serves over 100 million users and 250,000 companies as a visual workspace for distributed teams to innovate.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery for the Japan region (MOST, Implementation, Advisory, and TAM), directing Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to evolve global programs for Japanese market expectations. Responsibilities include people leadership and talent development: managing the team, setting standards, coaching to act as trusted advisors, and partnering with People on hiring, performance, and succession, building a strong local leadership bench aligned with global standards. Strategic and operational duties involve owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansions, identifying regional adaptations of global programs, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, CS, Product, and partners. Success in 6–12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of programs to regional realities, alignment with Sales and CS leadership, and tangible revenue contribution to global PS performance. Qualifications include 8+ years in PS/Consulting/Enterprise SaaS, experience leading senior practitioners, strong governance and ability to operate autonomously in fast-changing environments, and fluency in English and Japanese; preferred experience includes prior leadership in Japan, high-touch enterprise delivery, and an AI-first mindset; Miro offers benefits, equity, and a diverse, collaborative culture.

The posting seeks a Workplace Manager for Miro’s Austin, San Francisco, New York, and Sydney offices within the Workplace/Operations team to deliver a world-class employee experience and help shape Miro’s workplace strategy. The role involves owning hub experiences, leading cross-functional projects, ensuring safe and functional offices, coordinating maintenance, managing events, and driving consistent service delivery and the learning lab approach. It requires a minimum of five years in a similar workplace or facilities management role, proven team leadership, strong vendor management/negotiation, excellent communication, problem-solving, and ownership. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations. About Miro: a visual collaboration platform with over 100 million users, 250,000 companies, and 1,600+ employees across 13 hubs, while prioritizing diversity, inclusion, and collaboration.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting adoption by showcasing best practices, aligning with IT and business stakeholders, conducting assessments, designing governance models, facilitating workshops, developing prototypes, and coaching teams on Agile to improve collaboration. Responsibilities include leading workshops, assessing team workflows, connecting Miro’s value to organizational goals, guiding change initiatives, and driving measurable improvements. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, enterprise experience, strong facilitation, familiarity with Human-Centered Design and governance, and experience with Agile and Miro or similar tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on the Global Miro benefits board, all within a diverse, inclusive culture that aims to empower teams to create the next big thing.

Miro's Japan Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace through MOST programs and one-time Implementation, Advisory, and Technical Account Management engagements, with Japan requiring local leadership, cultural fluency, and cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan is the region’s senior PS leader, accountable for all delivery motions (MOST, Implementation, Advisory, TAM) and leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, while tailoring global programs to Japanese market expectations and serving as the primary escalation and decision authority for Japan. Key responsibilities include people leadership and talent development, setting high standards for professionalism and customer engagement, capacity planning and delivery readiness, regional adaptation of global programs, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners. In the first 6–12 months, success means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, alignment with Sales and CS, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong delivery governance and escalation skills, autonomy in ambiguous environments, fluency in English and Japanese; preferred experience in Japan and an AI-first mindset, with benefits such as equity, wellbeing support, WFH equipment allowance, and an L&D stipend (location-specific variations may apply).

The role is for a Workplace Manager at Miro, responsible for the Austin, San Francisco, New York, and Sydney offices, aiming to deliver a world-class employee experience and help shape Miro’s workplace strategy within the Workplace department’s data‑driven, policy‑led framework. You’ll develop and execute the workplace strategy aligned with business objectives, own hub‑related projects and day‑to‑day execution, and ensure the offices are safe, functional, comfortable, and conducive to collaboration while coordinating maintenance and liaising with building management. You’ll manage and grow your local team (Austin), lead cross‑functional delivery with project teams, oversee vendors and contractors, negotiate contracts, and drive projects such as office moves and program rollouts. Requirements include at least 5 years in a similar workplace/facilities role, proven leadership and team development, strong vendor management and negotiation skills, excellent communication, problem‑solving abilities, and a proactive ownership mindset. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and learning stipend) and emphasizes diversity, belonging, and collaboration as it grows to over 1,600 employees across 13 hubs.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. The role involves helping teams adopt Miro by demonstrating best practices and real-world applications, partnering with IT and business stakeholders to align Miro’s value with goals, conducting assessments, and designing governance and change initiatives that drive adoption. You will lead workshops, develop simple prototypes to demonstrate possibilities, facilitate Agile adoption, and identify barriers to teamwork to enable measurable improvements. Requirements include fluent English and Portuguese (Spanish is a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, and familiarity with human-centered design, governance, and collaboration tools. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative culture aligned with Miro’s mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery in Japan (MOST, Implementation, Advisory, and TAM), supervising Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy and responsibility to tailor global programs to Japanese market expectations and culture. They directly manage the local teams, set high professional standards, coach practitioners to be trusted enterprise advisors, and partner with People leadership on hiring, performance management, and succession planning to build a strong local leadership bench aligned with global standards. Operationally, the role owns regional capacity planning and delivery readiness, drives delivery excellence to reinforce renewals and expansions, identifies where global programs need regional adaptation, and contributes Japan-specific insights to global PS strategy. Cross-functionally, they collaborate with Sales and Customer Success to support growth and renewals, work with Product teams to capture Japanese customer needs and adoption patterns, and coordinate with partners while maintaining strict quality standards. Requirements include 8+ years in PS/Consulting/Enterprise SaaS, proven leadership of senior practitioners, strong governance and escalation skills, ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend (varying by location).

Miro is hiring a Workplace Manager to lead the Austin, San Francisco, New York, and Sydney hubs and drive a world-class employee experience by shaping and executing the company’s workplace strategy within its Integrated Workplace Excellence framework. The role focuses on delivering a safe, functional, and productive hub environment, coordinating office maintenance, liaising with building management, and ensuring consistent service delivery through a learning-lab approach. You will own hub-related projects, manage cross-functional programs, coach regional team members, and oversee all workplace vendors and contractors to meet SLAs and quality standards. Candidates should have at least 5 years of experience in a Workplace or Facilities Manager role, proven team leadership, strong vendor negotiation skills, excellent communication, and a proactive, customer-service mindset. Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an emphasis on diversity, belonging, and inclusive collaboration.

The Advisory Services team at Miro sits within the Professional Services organization and provides strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value on Miro. The role involves supporting teams in adopting Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, designing governance, facilitating workshops, developing prototypes, and coaching on Agile and collaboration improvements. You’ll lead workshops to uncover high‑impact use cases, assess team workflows, connect Miro’s value to organizational goals, guide change initiatives, create prototypes, and drive measurable improvements in collaboration and productivity. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, tool adoption experience, familiarity with Human-Centered Design and governance, and excellent communication skills. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams, with location-based benefits and a recruitment privacy policy for applicants.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery (MOST, Implementation, Advisory, TAM) for Japan, oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and TAMs, and ensures global programs are adapted to Japanese market expectations, serving as the primary escalation and decision authority for the region. People leadership is central: the role directly manages the delivery team, sets professional standards, coaches practitioners as trusted advisors, and partners with People leadership on hiring, performance management, and succession planning. Strategic and operational duties include owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansion, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, Customer Success, Product, and partners while upholding strict quality standards. Success in 6-12 months means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS leadership, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, governance and autonomous operation in fast-changing environments, and fluency in English and Japanese; preferred are prior PS leadership in Japan, experience with high-touch enterprise delivery, and an AI-first mindset, with Miro offering a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and a collaborative, inclusive culture along with location-specific variations and a Recruitment Privacy Policy for applicants.

The posting is for a Workplace Manager in Miro’s Workplace/Operations team, responsible for delivering a world-class employee experience and shaping the workplace strategy across Austin, San Francisco, New York, and Sydney in support of Miro’s Integrated Workplace Excellence framework. Responsibilities include developing and executing the workplace strategy, owning hub projects and day-to-day execution, communicating with employees and senior stakeholders, supporting the employee experience and engagement (including internal events), ensuring safe and functional offices, coordinating maintenance, liaising with building management, and driving consistent service delivery alongside the learning lab approach. Additional duties involve coaching the Austin team to run the office end-to-end, managing vendors and contracts with strong relationships, and handling workplace-related projects such as moves and program rollouts. Requirements call for at least 5 years in a similar Workplace/Facilities Manager role, a proven track record of leading teams, strong negotiation/vendor management skills, excellent communication, problem-solving abilities, customer service orientation, and a self-starting, accountable attitude. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, inclusion, and provides a recruitment privacy policy.

Miro’s Advisory Services team sits within Professional Services and provides strategic, human-centered guidance for Enterprise customers, blending product expertise and workflow transformation to accelerate business value and proactively identify how customers can interact with Miro. The role involves supporting adoption by showing best practices, aligning Miro’s value with IT and business goals, assessing team workflows, designing and implementing change initiatives, creating governance models, and leading workshops to explore use cases and inspire innovation. It also includes developing simple prototypes to demonstrate capabilities, recommending streamlined tool usage and collaboration strategies, and coaching teams on Agile ways of working and integrating Agile into daily practices. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar fields, hands-on experience with enterprise teams, strong facilitation and communication skills, and familiarity with Human-Centered Design, governance frameworks, and Agile/Miro or similar tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, collaborative culture aligned to Miro’s mission of empowering teams to create the next big thing and a commitment to belonging and inclusion.

Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market where local leadership, cultural fluency, and cross-functional alignment are critical. The Senior Manager, Professional Services Delivery – Japan is the regional PS leader responsible for all delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy to tailor global programs to Japanese market needs. Key responsibilities include people leadership and talent development, capacity planning, delivery governance, customer engagement, and cross-functional collaboration with Sales, Customer Success, Product, and partners, while contributing Japan-specific insights to global PS strategy. In the first 6–12 months, success looks like trusted, stable delivery with strong customer feedback, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, alignment with Sales and Customer Success, and measurable contribution to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners, bilingual fluency in English and Japanese, and the ability to operate autonomously in ambiguous environments; preferred experience includes leading PS teams in Japan and an AI-first mindset, with benefits such as equity, wellbeing, and Learning & Development stipends.

The posting is for a Regional Workplace Manager at Miro, part of the Workplace/Operations team, responsible for delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney and shaping the workplace strategy with data-driven methods. Duties include managing hub experiences with cross-functional teams, driving service excellence and learning-lab initiatives, coordinating office maintenance, and ensuring spaces are comfortable and functional. The role also involves developing the Austin team, managing vendors and contractors, negotiating contracts, and handling workplace projects such as moves and program rollouts. Requirements include at least 5 years in a similar Workplace/Facilities Manager role, proven leadership and vendor-management skills, strong communication, problem-solving ability, and an ownership mindset. Benefits include equity, wellbeing, a work-from-home equipment allowance, and a learning and development stipend, with a commitment to diversity and inclusion and location-dependent benefits.

The Advisory Services team within Miro’s Professional Services provides strategic, human-centered guidance for Enterprise customers to accelerate value realization through change management, experience design, product expertise, and workflow transformation, understanding customer needs and proactively identifying how they can interact with Miro to achieve their goals. In the role, you will support teams in adopting Miro by demonstrating best practices, partner with IT and business stakeholders to align Miro’s value with organizational goals, conduct assessments and governance design, facilitate workshops, develop prototypes, and coach on Agile methods to drive adoption. You’ll lead workshops to uncover high-impact use cases, assess workflows for productivity and alignment, connect Miro’s value to organizational goals, guide change initiatives for scalable governance, create prototypes, and identify barriers to teamwork for measurable improvements. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, hands-on experience with enterprise teams, strong facilitation and communication skills, familiarity with Human-Centered Design or governance, and experience with Agile and tools such as Miro. The role offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, collaborative culture, with location-specific variations; Miro emphasizes belonging and inclusion, and provides further details through its benefits resources and Recruitment Privacy Policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions in Japan (MOST, Implementation, Advisory, TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, with autonomy to tailor global programs to Japanese market needs. Responsibilities include direct people leadership and talent development, setting high standards for professionalism and customer engagement, coaching senior practitioners as trusted advisers, and partnering with People leadership on hiring and succession planning. Strategic and operational duties cover regional capacity planning, delivery excellence to reinforce renewals and expansion, adapting global programs to regional realities, and contributing Japan-specific insights to global PS strategy, while collaborating with Sales, Customer Success, Product, and partners. In 6–12 months, success means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of programs, alignment with Sales and CS leadership, and a tangible contribution to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners, strong governance and escalation skills, autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and AI-driven delivery, with the role offering global benefits and a culture of diversity and belonging at Miro.

The text is a job posting for a Workplace Manager in Miro’s Workplace/Operations team, highlighting a data-driven approach to design policies that deliver a safe, world-class hub experience under the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices, focusing on a superior employee experience, safety, functionality, and collaboration, while shaping Miro’s workplace strategy and learning-lab initiatives. Responsibilities include developing and executing the workplace strategy aligned with business objectives, leading hub projects and day-to-day operations, maintaining relationships with employees and senior stakeholders, coordinating internal events, ensuring offices are comfortable, and managing vendors, contracts, moves, and program rollouts. Requirements call for at least 5 years in a similar role, proven team leadership, strong negotiation/vendor management, excellent communication and problem-solving skills, and a proactive, self-motivated ownership mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific variations, alongside Miro’s emphasis on diversity, inclusion, and belonging and its recruitment privacy policy.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value realization with Miro. The role involves supporting adoption, aligning with IT and business stakeholders, conducting assessments and governance design, facilitating workshops, creating simple prototypes, and guiding Agile practices to improve collaboration and workflows. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change/Agile or related fields, experience with enterprise teams, strong facilitation, familiarity with human-centered design and governance, and experience with Agile methodologies and platforms like Miro. Benefits include equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations and access to a global, diverse, collaborative culture. Miro is a visual workspace for distributed teams, serving over 100M users and 250,000 companies, with a mission to empower teams to create the next big thing, and a commitment to diversity, inclusion, belonging, and recruitment privacy.

The Senior Manager, Professional Services Delivery – Japan leads all professional services delivery in Japan (MOST, Implementation, Advisory, and Technical Account Management) and manages an autonomous team including Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, tailoring global programs to Japanese market expectations. Responsibilities include direct people leadership and development, setting high standards, coaching practitioners to act as trusted advisors, regional capacity planning and delivery readiness, supporting renewals and expansions through delivery excellence, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners. The role is the primary escalation and decision authority for Japan and contributes to global Professional Services outcomes, ensuring alignment with global strategy while reflecting local cultural nuance and growth needs. In the first 6–12 months, success means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS leadership, and tangible revenue contribution. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS with experience leading senior practitioners, strong governance and escalation skills, the ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes prior PS leadership in Japan, high-touch enterprise delivery, adapting global programs to local markets, and an AI-first mindset; benefits offered include equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on diversity and belonging.

Miro is seeking a Workplace Manager to join the Workplace department’s Operations function, delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney using data-driven policies within the Integrated Workplace Excellence framework. You will own hub-related projects, ensure safe and functional office spaces, coordinate maintenance, manage vendors and contracts, and drive consistent service delivery and learning-lab initiatives. The role includes developing and executing Miro’s workplace strategy aligned with business objectives, coaching the Austin team, and overseeing office moves, relocations, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace/Facilities Manager role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving ability, and a proactive, self-starting attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging across its 1,600+ employees and 13 global hubs, and details available on the Global Miro benefits board and Recruitment Privacy Policy.

Miro's Advisory Services team within Professional Services provides strategic, human-centered guidance for Enterprise customers, combining change management, experience design, deep product expertise, and workflow transformation to accelerate value realization on Miro. In this role you will help teams adopt Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, and designing change initiatives, governance models, workshops, prototypes, and streamlined usage strategies. You’ll lead workshops to improve collaboration, assess and optimize workflows, align Miro’s value with organizational goals, guide scalable governance, create prototypes to spark innovation, and coach teams on Agile practices. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, collaboration tools, and Agile methodologies including Miro or similar. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, with a global, diverse, and inclusive culture and location-specific details provided in the benefits materials.

Miro's Professional Services enables enterprise customers to adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market where local leadership and cross-functional alignment are critical. The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for the region, accountable for all PS delivery motions (MOST, Implementation, Advisory, TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. Key responsibilities include people leadership and talent development, setting high standards and coaching practitioners to be trusted advisors, partnering on hiring and performance, and building a strong local leadership bench; strategically, the role owns regional capacity planning, delivery readiness, and the adaptation of global programs for Japan while contributing Japan-specific insights to global PS strategy, with cross-functional collaboration across Sales, Customer Success, Product, and partners. Success in the first 6-12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective regional adaptation of global programs, alignment with Sales and CS, and tangible revenue contribution to global PS. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, autonomy in ambiguous environments, and fluency in English and Japanese; preferred experience includes prior PS leadership in Japan, familiarity with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset; and the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend.

The text describes a Workplace Manager role in Miro’s Operations/Workplace team, tasked with delivering a safe, secure, world-class hub experience as part of the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices and aims to create a happy, productive employee experience while shaping and executing Miro’s workplace strategy and ensuring consistent service delivery through a learning-lab approach. Key duties include developing and executing the workplace strategy, owning hub-related projects with cross-functional teams, managing office operations (maintenance, vendor contracts, moves), coordinating internal events, and coaching the local team. Requirements include a minimum of 5 years in a similar role, proven team leadership and vendor management skills, strong communication, problem-solving, customer service, and a proactive ownership mindset. Benefits include equity, wellbeing, a WFH equipment allowance, an annual Learning & Development stipend, location-specific variations, and a strong emphasis on diversity and belonging, with applicant data handled per the Recruitment Privacy Policy.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value. The role involves helping teams adopt Miro, aligning value with IT and business goals, conducting assessments, designing change initiatives and governance models, facilitating workshops, developing prototypes, and coaching on Agile practices to improve collaboration. Qualifications include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, or Agile, hands-on experience with enterprise teams, strong facilitation skills, and familiarity with Human-Centered Design, governance, and Agile methodologies and tools like Miro. What’s in it for you: a global benefits package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits listed on the Global Miro benefits board. About Miro: a visual workspace for innovation used by distributed teams worldwide; it serves over 100 million users and 250,000 companies, is co-headquartered in San Francisco and Amsterdam, founded in 2011, and has 1,600+ employees across 13 hubs, with a commitment to diversity, inclusion, belonging, and compliance with its Recruitment Privacy Policy.

Miro’s Professional Services helps enterprise customers adopt and scale the Innovation Workspace, with Japan identified as a fast-growing, high-touch market that requires precision, trust, and deep partnership. The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and manages teams of Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and TAMs, with autonomy to adapt global programs to the Japanese market. Responsibilities include people leadership and talent development, setting high standards, coaching for trusted advisory roles, and partnering on hiring, capacity planning, and succession, while ensuring regional delivery readiness and collaborating closely with Sales, Customer Success, Product, and partners. Success in 6–12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective regional adaptation of global programs, strong alignment with Sales/CS, and tangible revenue contributions. Requirements include 8+ years in Professional Services/Consulting/Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, autonomous work in fast-changing environments, fluency in English and Japanese, with preferred experience in Japan, high-touch delivery, adapting global programs, and an AI-first mindset; the role and company offer benefits, equity, and a culture focused on belonging and diversity at Miro.

Miro is seeking a Workplace Manager to lead operations for its Austin, San Francisco, New York, and Sydney offices and contribute to its Integrated Workplace Excellence framework by delivering a world-class employee experience. The role involves developing and executing Miro’s workplace strategy, owning hub-related projects, coordinating cross-functional teams, and ensuring safe, functional spaces that foster productivity and collaboration. You’ll manage the regional team’s growth, oversee vendors and contracts to ensure high-quality services, and handle workplace projects such as moves and program rollouts. Requirements include a minimum of 5 years in a similar role, a track record of developing teams, strong negotiation and vendor management skills, excellent communication, problem-solving abilities, and a proactive, accountable attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing belonging, diversity, and inclusion while using applicant data in line with its Recruitment Privacy Policy.

The Advisory Services team within Miro's Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting adoption by demonstrating best practices, aligning Miro's value with IT and business goals, conducting assessments, designing change initiatives and governance models, and facilitating workshops while developing prototypes to spark innovation. You will lead workshops, assess team workflows, partner with stakeholders, guide change initiatives for scalable governance, develop prototypes, coach on Agile practices, and identify barriers to drive measurable improvements in collaboration. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or related fields, enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance, and Agile tools such as Miro. Benefits include a global package (equity, wellbeing benefit, equipment allowance, learning stipend), a diverse, supportive environment, and location-specific variations; Miro emphasizes belonging and inclusion and aims to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, with the autonomy to tailor global programs to the Japanese market and serve as the primary escalation authority for Japan. Responsibilities include people leadership and talent development, regional capacity planning and delivery readiness, delivery governance and escalation management, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners to support growth, renewals, and customer adoption. Success in the first 6-12 months means a trusted, stable delivery motion across Japan, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS, and tangible revenue contributions to global Professional Services. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners in customer-facing roles, strong delivery governance and autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan, high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, collaborative culture within Miro’s mission to empower teams, serving 100M+ users and 250,000 companies across 1,600+ employees in 13 hubs.

Miro is seeking a Workplace Manager to lead its Austin, San Francisco, New York, and Sydney offices, as part of the Operations team that uses data-driven policies to deliver a safe, secure, world-class hub experience within the Integrated Workplace Excellence framework. The role involves developing and executing Miro’s workplace strategy, owning hub-related projects, delivering exceptional service, coordinating internal events, ensuring comfortable and functional spaces, and managing facilities maintenance and building management relationships. As the Regional Workplace Manager, you’ll coach and grow the Austin team, manage workplace vendors and contracts to ensure quality services (SLA-based), and oversee office moves, program rollouts, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace or Facilities Manager role, a proven track record of leading teams, strong negotiation and vendor-management skills, excellent communication, problem-solving abilities, adaptability, and a high level of ownership. The role offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, collaborative culture focused on belonging and inclusion, with location-specific benefits available.

Figma is expanding its team and seeks an Account Executive in the New York hub to drive sales and maximize revenue, targeting mid-market and enterprise customers as part of its AI-native design platform. The role involves building and managing a pipeline from inbound and outbound activity, using discovery and value-selling to win executive sponsorship, multi-thread across senior stakeholders, and collaborate cross-functionally to advance deals and ensure customer success. Candidates should have multiple years of SaaS sales experience, a track record of closing complex 3-9 month cycles, and a history of meeting pipeline targets, with extra points for selling to technical executives and deal-qualification certification. The compensation package includes an annual base salary around $110k, equity, comprehensive benefits, and location-based pay variation for remote roles, along with incentives and bonuses as applicable. Figma emphasizes growth, diversity, accessibility, and equal opportunity; accommodations are available for applicants with disabilities, interviews require cameras on, onboarding is in person, and candidate data will be processed under Figma’s Candidate Privacy Notice.

Zendesk Japan is seeking a high-performing Senior Commercial Account Executive to lead and shape sales for its most visible commercial accounts, providing sales leadership and creative direction to build the Platform experience. The role involves hunting new business while maintaining existing accounts, building broad relationships, managing opportunities, and leading a team of extended Zendesk resources to win customer buy-in and drive platform adoption. Responsibilities include leading and developing a subset of accounts, creating direct new business and expansion opportunities, collaboratively developing GTM strategies, drafting multi-year account plans aligned to quarterly execution, nurturing CXO relationships, building partner ecosystems with Channels & Alliances, tracking all sales activities, and coordinating with Solution Architecture to influence product direction. Qualifications require at least 6+ years in enterprise software sales (SaaS/CX experience preferred), proven success in acquiring new business in Japan, experience selling to VP/C-level executives in mid-market/commercial segments, and the ability to close complex sales cycles with solution selling, plus strong communication and travel willingness. The role offers a hybrid work arrangement with some in-office days, and Zendesk emphasizes diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.

Zendesk is hiring a strategic and technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, serving as the primary IT liaison to Marketing, MarketingOps, and SalesOps. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable platforms from top-of-funnel acquisition through to closed-won sales, while leading AI-driven capabilities to boost efficiency and personalization. Key responsibilities include defining the digital and MarTech product vision, AI and automation governance, digital channel enablement (SEO, CMS, eCommerce, PLG/trials), end-to-end data integrations, cross-functional alignment, enterprise migrations, and data governance with GDPR/CCPA compliance. Qualifications include 5+ years in Product Management or related roles, deep B2B GTM domain knowledge, strong AI/ML fluency, enterprise tools like Adobe Experience Cloud and Salesforce, integration and Agile experience, and preferred certifications or experience with AI-native GTM tools and ABM/routing platforms. The role offers a hybrid work arrangement with a US base salary of $183,000–$275,000 plus bonus/benefits, and the opportunity to lead MarTech and AI-driven transformations while Zendesk emphasizes diversity, inclusion, and fair hiring practices.

The Manager — AI Services Consulting at Zendesk leads a 6–10 person team of consultants to deliver AI-enabled customer-service outcomes quickly, serving as the team’s product authority and coach to scale impact. You will build and scale the AI Delivery operating model, own capacity and staffing strategy, and ensure projects are staffed, scoped, and executed on time with measurable business outcomes, aligning with Sales, CS, and Product on roadmaps. You will drive cross-functional alignment for a unified AI go-to-customer motion, partnering on handoffs, risk management, expansion plays, and using delivery insights to improve packaging and forecasting. Qualifications include 7+ years in Professional Services or related roles, 2+ years managing customer-facing teams (6–10 direct reports), enterprise SaaS GTM experience, adoption analytics experience, a bachelor’s degree (AI-related certifications preferred), and strong ability to translate AI features into business value. Zendesk emphasizes hybrid work with in-office presence, especially early on (3–4 days per week during the first 90 days; 2 days otherwise), and commits to diversity and inclusion, with AI screening and accommodations available for applicants.

Zendesk, a leading customer experience and support platform, is seeking diligent candidates for a software sales role and welcomes those with strong motivation and a willingness to excel in a fast-changing industry, even without prior experience. The role is primarily phone-based, handling inbound and outbound leads from website inquiries, trial registrations, and demo requests, while triaging some customer service calls and collaborating closely with sales and marketing to identify and qualify opportunities that will contribute to the Japan sales pipeline. Key responsibilities include generating and qualifying prospects for the Japanese market, efficiently handling inbound marketing leads, engaging senior executives, identifying client needs and proposing suitable solutions, scheduling meetings, achieving monthly pipeline quotas, and reporting results to the sales manager on a regular basis. Required experience includes at least one year in a sales-related environment, strong ability to understand customer requirements and solve problems, multitasking and time-management skills, excellent communication and interpersonal abilities, native-level Japanese, and a bachelor’s degree preferred. Benefits include personal medical insurance, remote-work and device/communication allowances, and Recharge Friday; Zendesk emphasizes a high-performance, open, and diverse culture with a hybrid work model, commitment to fairness and inclusion, and accommodations for applicants with disabilities, including AI screening as part of the process.

Zendesk is seeking a Product Designer for its QA team to build a best-in-class QA platform that uses AI to deliver quality insights for both human and AI-powered interactions, collaborating with Product Managers, Engineers, Researchers, and Content Strategists. The role will focus on designing end-to-end experiences, including interaction models, flows, wireframes, and high-fidelity mockups, while presenting solutions to partners and senior executives and defending design decisions. Applicants should have 3+ years of experience designing consumer or business SaaS applications (QA experience is a plus) and prior work on LLM integrations and AI feature workflows, with the ability to operate in technical environments and rapidly prototype concepts. Daily duties include living and breathing quality assurance and CX, partnering with product and engineering teams to research and develop new QA capabilities, and working across cross-functional teams from ideas to execution. The role offers ownership, opportunities to define new standards in an emerging space, flexible hybrid work, and growth; applicants must submit a portfolio, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.

The role of Customer Success Manager at Zendesk is to manage a portfolio of large Enterprise customers, focusing on retention, minimizing churn, driving product adoption, and identifying expansion opportunities to deliver measurable ROI through collaborative Success Plans. Responsibilities include building executive relationships, developing strategic joint account plans with objectives and KPIs, applying Zendesk platform knowledge to remove blockers, and engaging customers through regular touchpoints while collaborating with Sales, Renewals, Advocacy, Professional Services, Product, Engineering, and partners to accelerate value and protect recurring revenue. The ideal candidate has 12+ years in enterprise customer success, strategic accounts, or consulting in SaaS, a proven track record of ARR growth above $10M, experience with multiple stakeholder levels, strong leadership and analytical skills, and the ability to quickly learn technologies and guide customers along their CX maturity journey. The role requires high autonomy, the ability to travel up to 25% domestically, and a hybrid work arrangement with attendance at the London office two times per week, with the exact schedule determined by the hiring manager. Zendesk emphasizes a diverse and inclusive culture, notes AI screening as part of the recruitment process, is an equal opportunity employer, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Manager of AI Delivery in its Professional Services team to lead a 6–10 person group of AI Services Consultants, serving as both product authority and people leader to deliver rapid value and scalable AI deployments. You will define and scale the AI delivery operating model, manage capacity and staffing, ensure projects are scoped and executed on time with clear business impact, and remove blockers to sustain time-to-value. You’ll drive cross-functional alignment with Sales, Customer Success, and Product on customer roadmaps and handoffs, using delivery data to improve packaging, forecasting, and expansion plans for retention and growth. Qualifications include 7+ years in enterprise SaaS/Professional Services with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), fluency in German, French, or English, and experience in GTM roles and predictive adoption analytics. The role is hybrid, with in-office requirements including 3–4 days per week in the first 90 days and ongoing hybrid work, and Zendesk emphasizes diversity, equity, inclusion, and accommodations, along with AI-driven screening where appropriate.

Zendesk is seeking an AI Services Consultant to join its AI Delivery team and serve as the technical and product expert for the AI-powered Resolution Platform, guiding global brands through Generative AI to realize immediate business value. The role targets a high-agility Technical Consultant with SaaS Professional Services experience who can translate complex AI blockers into business solutions and drive customer adoption via data-driven roadmaps. Responsibilities include leading configuration, integration, and design for the Zendesk AI Platform, managing end-to-end AI implementations, driving adoption and change management, collaborating with Sales and Customer Success on AI roadmaps, and delivering measurable CX and AI adoption outcomes. Basic qualifications include 3+ years in Professional Services or Consulting, enterprise tech/SaaS GTM experience, experience designing success plans, and a bachelor's degree; preferred qualifications cover AI strategy or project management certifications, familiarity with Generative AI and LLMs, and proven cross-functional program management. Zendesk notes a hybrid work model, emphasizes diversity and inclusion, may use AI in screening, and provides accommodations with a contact for accessibility needs.

Zendesk is hiring an AI Services Consultant on its Professional Services AI Delivery team to guide configuration and delivery of the Zendesk AI Platform for global brands, driving immediate business value in the Generative AI era. The ideal candidate is a high‑agility Technical Consultant with deep SaaS Professional Services experience who can translate complex AI blockers into strategic business solutions and build data‑driven roadmaps to drive customer adoption. Responsibilities include serving as the Technical AI Expert, leading end-to-end AI implementations with clear scope and timelines, facilitating change management, and partnering with Sales and Customer Success to align on the customer's AI Roadmap and ensure measurable CX improvements. Basic qualifications include 5+ years in Professional Services or Consulting, enterprise technology or SaaS GTM experience, and a bachelor’s degree; preferred qualifications include AI strategy or PM certifications, familiarity with Generative AI/LLMs, and proven program management for large-scale software adoption. The role supports a hybrid onsite/remote work model, with some in-office time determined by the hiring manager, and Zendesk emphasizes diversity, inclusion, fair screening practices, and reasonable accommodations for applicants.

Zendesk’s mission is to improve customer experience through data and analytics, with the Zendesk Data Platform (ZDP) powering internal insights and customer-facing analytics for 125,000+ brands. They are seeking a Principal Engineer – Data Platform Architecture to own and shape ZDP’s architecture, ensuring it is scalable, reliable, secure, and cost-optimized, with a focus on Snowflake-based infrastructure. This hands-on leadership role includes architecting end-to-end data systems, leading ingestion, transformation, governance, and delivery across batch, streaming, and real-time scenarios, serving as the Snowflake authority, advising on data modeling and query optimization, and mentoring engineers. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, 3+ years at principal/staff level, deep Snowflake expertise (Snowpark, Snowpipe, Cortex, etc.), strong OLAP warehousing and data modeling knowledge, and experience with ETL/ELT, SQL, and Python/Java, plus governance, privacy, and compliance in a matrixed organization. Preferred qualifications cover cloud-native OLAP migrations, Snowflake integration with event-driven architectures, experience with customer-facing analytics products, and contributions to data platform communities; the US base salary range is $228,000–$342,000 with potential bonuses, and Zendesk emphasizes inclusivity, hybrid work, and accommodations.

Zendesk is hiring a Digital Sales Representative in Lisbon to be a founding member of a fast-growing inside sales team that articulates Zendesk’s value to informed buyers through multiple touchpoints. The role involves responding to high volumes of inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, becoming a product expert, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and revenue targets. Requirements include excellent English written communication, 1+ years of sales experience (software/SaaS preferred), the ability to work with a global client base, strong organizational skills, and in-office attendance three days per week in Lisbon, with a hybrid work model. The job offers a hybrid arrangement that blends on-site collaboration with remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk is offering a 3-month paid, full-time Student Developer internship in Copenhagen, Denmark, from July to early October 2026, with the possibility of a full-time role after completion. In this role, you’ll pair with experienced engineers, ship code to production, instrument changes with metrics and distributed tracing, and gain hands-on experience with real-world challenges while focusing on building applications. You will develop skills in problem-solving, writing reliable and maintainable code, collaborating across time zones in an agile environment, and participating in intern volunteering activities. Basic qualifications include being enrolled in a Computer Science or related degree (penultimate year preferred), basic coding skills in at least one language, eligibility to work in Denmark (no visa sponsorship), and residence in Copenhagen for the duration. Zendesk emphasizes diversity and inclusion, offers a hybrid work arrangement with some in-office time, notes that AI or automated decision systems may screen applications, and is an equal opportunity employer with accommodations available on request.

Zendesk is hiring a Product Manager/Owner for its Employee Technology Platforms to lead the employee experience across enterprise collaboration tools such as Google Workspace, Slack, and Zoom, with a focus on delivering a world-class, hybrid-friendly ecosystem. The role involves defining roadmaps, coordinating cross-functional work with Internal Communications and stakeholders, leading agile ceremonies, performing user research, and driving adoption through analytics. Basic qualifications include 5+ years of employee-focused product management, 3+ years managing Zoom/AV or similar tools, and strong presentation, usability, and Agile skills. Preferred qualifications include comfort with enterprise collaboration software, the ability to work independently and in large project teams, critical thinking, autonomous leadership of projects, and a passion for process optimization. The position is based in Mexico (Mexico City CDMX or Estado de Mexico), with a hybrid schedule requiring some in-office presence, and Zendesk emphasizes its commitment to diversity, inclusion, and accommodations for disabilities.

The AI Services Consultant at Zendesk is part of the Professional Services team and focuses on the AI Delivery program and the AI-powered Resolution Platform to drive quick time-to-value for customers through configuration and optimization. Its mission is to provide technical solutions and remove roadblocks as a trusted advisor, guiding customers through complex configurations to achieve transformative business outcomes with agility and precision. The role’s overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end project delivery with clear scope and timelines. Key responsibilities include offering technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering projects on time, maintaining customer satisfaction, and collaborating cross-functionally to align the AI roadmap. Qualifications call for 3+ years in consulting/professional services (with enterprise SaaS/go-to-customer experience), ability to use adoption analytics to forecast churn and expansion, strong program management and communication skills, a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity, equal opportunity, accommodations, and noting that AI may be used to screen applicants.

Atlassian offers flexible work options—office, remote, or a mix—and hires in any country where it has a legal entity, giving staff greater control over family, personal goals, and priorities. The company is looking for a Pre-Sales Solutions Engineer for its enterprise business who wants to be a product expert in the sales cycle, solve customers’ hardest business problems with Atlassian products, and help close enterprise deals. In this role you’ll partner with account teams and channel partners on Fortune 500 accounts, conduct customer discovery to understand current state and business problems, map those to Atlassian products and solutions, and identify opportunities for cross-product expansion. You’ll lead compelling value-based demonstrations across multiple stakeholders, articulate the value of the full Atlassian portfolio, guide the customer’s technical needs to gain buy-in, and collaborate with account executives while feeding product feedback to management. Atlassian emphasizes a “play as a team” culture where employees work with, not for, the company, supports continuous learning, and targets growth in cloud and AI, serving more than 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola.

Atlassian offers flexible work arrangements, allowing employees to work in an office, from home, or a combination, and hires in any country where it has a legal entity. They’re looking for a Pre-Sales Solutions Engineer for the enterprise to be a product expert in the sales cycle, solve their enterprise customers’ hardest problems with Atlassian products, and help close enterprise deals. The team serves over 250,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, and Coca-Cola, and emphasizes value selling and a “play as a team” culture where employees work with Atlassian, not for Atlassian. In this role, you will partner with account teams and channel partners on Fortune 500 accounts, conduct discovery, map customer needs to Atlassian products, identify cross-product opportunities, and lead value-based demonstrations. You’ll understand customers’ technical needs to gain buy-in, foster strong partnerships with account executives, document product feedback and competitive intelligence, and continuously learn about pre-sales, product, and platform offerings.

Atlassian offers flexible work locations (office, home, or a mix) and hires in any country where it has a legal entity. It’s seeking a Pre-Sales Solutions Engineer for its enterprise business who will be a product expert in the sales cycle, solving customers’ hardest business problems with Atlassian products to help close enterprise deals. The team serves more than 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca‑Cola, emphasizes value selling, and operates with a culture of “play as a team,” where employees work with Atlassian, not for Atlassian. In this role you will partner with account teams and channel partners for Fortune 500 accounts, conduct discovery, map business problems to Atlassian solutions, identify cross‑product opportunities, and lead value-based demonstrations. You will guide customers’ technical needs, build strong partnerships with account executives, document product feedback for internal development, and continuously learn to advance pre‑sales knowledge and processes.

This hybrid role is based in Salt Lake City; DX is a fast-growing SaaS company that collects millions of data points on developer productivity and has recently been acquired by Atlassian. DX's culture centers on individual mastery—the best at their craft—and rewards those who demonstrate this quality, while acknowledging we can't control external outcomes. In this role you’ll coach a team of SMB Account Executives, act as a player-coach in high-stakes demos and negotiations, institutionalize the sales process with rigorous pipeline discipline, forecasting, and CRM hygiene, and analyze performance data to coach underperformers. You’ll drive GTM improvements by turning frontline customer feedback into actionable insights for Product and Marketing, build a culture of continuous learning through film reviews, role-plays, and value-centric training, and recruit and onboard top talent. The ideal candidate is team-first, a systems thinker who builds repeatable processes, leads by example with grit and bias for action, delivers radical candor with empathy, thrives in ambiguity, and combines data-informed decision-making with high emotional intelligence to navigate complex stakeholders.

This is a hybrid role based in Salt Lake City, Utah, with DX—a fast-growing SaaS company—that helps engineering leaders build high-performing teams and collects millions of data points daily to power insights into developer productivity for customers like Pinterest, GitHub, BNY, and Xero. DX has scaled profitably, tripling annual recurring revenue in recent years, and recently closed an acquisition by Atlassian to expand resources, accelerate growth and R&D, and deliver greater impact to customers. At DX, the value is clear mastery and top performance; they focus on individual mastery and being the best at your craft, rewarding those who exhibit this quality, while acknowledging that outcomes are influenced by outside factors beyond their control. The role entails prospecting, qualifying, and closing new opportunities across defined territories, owning the full sales cycle, running proofs of concept and demos, building a disciplined pipeline, forecasting rigorously, and translating market insights into internal product and GTM improvements. Ideal candidates love winning, build repeatable processes, are self-motivated and autonomous, thrive in fast-moving environments, own outcomes, are continuous learners, communicate clearly with varied stakeholders, and balance a bias for action with diligence.

The Technical Consultant helps clients maximize value from monday.com and Atlassian products (Jira, Confluence) and serves as the primary delivery resource for monday.com professional services while also contributing to Atlassian work when client demand requires it. Day-to-day work spans discovery, solution design, hands-on implementation, system integration, and process automation, from configuring monday.com workflows and boards to Atlassian upgrades, migrations, and scripted solutions. The role includes active presales participation—scoping conversations, effort estimates, proposals, and platform demos—and requires staying current across monday.com, Atlassian, and adjacent tools. In discovery and solution design, you lead early-stage workshops, conduct stakeholder interviews, analyze requirements, design scalable solutions, and help clients decide build-vs-configure-vs-integrate based on constraints and maturity. In solution delivery and client engagement, you implement both platforms, build low/no-code integrations using Make.com and Zapier and scripted solutions with Groovy, Python, or REST APIs, apply change management, create measurable outcomes and thorough documentation, provide training, perform admin tasks, and manage multiple projects with strong organization and communication.

Zendesk’s mission is to improve customer experience, and the role involves joining a cross-functional team to research and build ML solutions that power AI capabilities like intelligent triage and admin center recommendations for over 125,000 brands. You will pair with applied ML scientists, collaborate to research and deploy impactful AI solutions for customer support, tackle challenging problems with techniques such as neural networks and information retrieval, productionize models at scale, and present work to a global audience while staying current with ML/NLP literature. Required qualifications include an MSc in CS, EE, math, or related field; a solid foundation in statistics and ML; Python skills; experience with at least one major DL library (prefer PyTorch); and a desire to learn, be curious about AI fundamentals, and be pragmatic. Preferred qualifications include a PhD, knowledge of NLP with a focus on generative language models and information retrieval, and strong communication and a collaborative, can-do attitude. Benefits and culture include ownership of features, potential impact, a passionate team, opportunities to grow and specialize (e.g., security, performance, reliability), flexible hours, development funds, remote/hybrid work, comprehensive insurance, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening as part of the hiring process.

Tempo serves 30,000+ customers, including a third of the Fortune 500, and offers an integrated suite of time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting in a remote-first, Atlassian ecosystem environment. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, unifying strategic planning, portfolio prioritization, resource capacity, financial tracking, and execution data with AI-driven planning. Responsibilities include driving end-to-end multi-product roadmaps, embedding AI capabilities, enabling better planning and decision-making, and delivering integrated solutions that connect planning to execution and reporting while improving customer workflows. The role requires 10+ years of product management experience (including 5+ years leading complex or multi-product portfolios), familiarity with work management or time tracking products and the Atlassian tools, strong analytics/AI/ML literacy, and excellent communication; a bachelor’s degree is required and an MBA is a plus. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, opportunities for professional growth, and a collaborative environment with equal opportunity employment.

Tempo is a remote-first company with over 30,000 customers, including about a third of the Fortune 500, offering a suite of integrated work-management tools for time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting, rooted in its Jira time-tracking origins. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, unifying strategic planning, portfolio prioritization, resource capacity, financial tracking, and execution data, with AI-driven planning. Responsibilities include driving end-to-end multi-product roadmaps, enabling better planning and decision-making with AI-assisted scenario planning and predictive analytics, and delivering connected experiences across time tracking, capacity planning, cost management, and portfolio visibility. The role champions real-world workflows through customer research, collaborates cross-functionally to ensure cohesive workflows across the Tempo ecosystem, and partners on go-to-market efforts to drive adoption and cross-sell opportunities. Requirements include 10+ years in product management (at least 5 leading complex or multi-product portfolios), experience in work management, capacity planning, portfolio management, or time tracking (with Atlassian familiarity preferred), comfort with analytics and AI/ML, strong communication, a bachelor’s degree (MBA a plus), and willingness to work East Coast hours; Tempo offers remote work, unlimited vacation, comprehensive benefits, professional development, and an inclusive, equal-opportunity environment.

Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where it has a legal entity. They are hiring a Senior Design Manager for the Rovo & AI Design team to lead the evolution of Rovo’s product and brand experience across Desktop, Web, and Mobile, reporting to the Head of Design for Rovo. The role leads a small team of Product and Content Designers and collaborates with Product and Marketing on Rovo.com and the in-product front door experience, while partnering with cross-functional teams to improve AI-driven features. Key responsibilities include recruiting and mentoring to foster a diverse and inclusive environment, driving multiple AI initiatives from creation to execution, and communicating design concepts persuasively across audiences to deliver customer value. Qualifications require at least 7 years in design leadership, autonomous planning with hands-on capability, experience with design infrastructure and scaled systems, a belief in AI tools, and a track record of influencing senior leaders and collaborating with Engineering, Product Management, and Research.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The Senior Design Manager will join the Rovo & AI Design team, focusing on evolving Rovo’s product and brand experience, reporting to the Head of Design for Rovo, and leading designers to collaborate on Rovo.com and the in-product front door across Desktop, Web, and Mobile. The role involves partnering with leadership and cross-functional teams to improve AI-driven features, delivering an elegant user experience, and shipping high-quality work with designers, engineers, PMs, content designers, researchers, marketers, and analysts. It also includes recruiting and mentoring the design team, fostering a diverse and inclusive environment, and enabling productivity with AI features across the Atlassian product suite while leading multiple AI initiatives from creation to execution and tying them to customer value. Qualifications include 7+ years in design leadership, autonomous planning and hands-on design, belief in AI to boost productivity, experience on design infrastructure teams, comfort with fast-evolving AI, and a track record of influencing senior partners across Engineering, Product Management, and Research.