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Atlassian offers flexible work arrangements, allowing employees to choose between working in the office, from home, or a hybrid approach to better manage personal and family priorities. The company is seeking a Senior Principal - Customer Success for Strategic Accounts, who will focus on enhancing product adoption and delivering significant business outcomes for key customers. This role involves deep engagement with executive stakeholders and guiding organizations through digital and AI transformations while ensuring customers gain maximum value from their investment in Atlassian products. Responsibilities include managing key strategic accounts, developing Customer Success Plans, and advising on the use of AI and emerging technologies. Candidates should have extensive experience in customer success and enterprise transformation, ideally with a strong background in using Atlassian solutions and tools like Gainsight and Salesforce.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office-based, remote, or hybrid work settings, facilitating better balance for personal and family commitments. The company is looking for a Senior Principal - Customer Success to enhance product adoption and achieve significant business outcomes for its strategic customers during their digital and AI transformation efforts. This role requires deep engagement with high-level executives and focuses on guiding complex organizations through change while ensuring customers derive maximum value from their Atlassian investments. Responsibilities include managing strategic customer relationships, driving measurable success, leading complex program implementations, and advising on emerging technologies. Ideal candidates should possess extensive experience in customer success and enterprise transformation, strong business acumen, and proficiency in Atlassian tools, with a preference for knowledge in IT service management and customer success planning frameworks.

Atlassian offers flexible work arrangements, allowing employees to choose between working from home, in an office, or a hybrid model to better support their personal priorities. The company is seeking a Senior Principal - Customer Success for Strategic Accounts to enhance product adoption and ensure customers achieve meaningful outcomes, especially during digital and AI transformations. This role involves deep engagement with executive stakeholders and requires the development of Customer Success Plans that align with customer business goals. Key responsibilities include guiding complex implementations, advising on emerging technologies, and serving as a voice for customers to improve products and services. Candidates should have extensive experience in Customer Success and enterprise transformation, with strong knowledge of Atlassian tools and frameworks, as well as excellent communication and problem-solving skills.

Atlassian offers flexible work arrangements for its employees, allowing them to choose between office-based, remote, or hybrid work environments to better balance personal and professional priorities. The company is currently looking for a Senior Principal - Customer Success, Strategic Accounts to enhance product adoption and drive valuable business outcomes for strategic customers, particularly during digital and AI transformations. The role requires building relationships with C-suite executives, managing complex global accounts, and delivering measurable results through strategic customer engagement. Candidates should have extensive experience in customer success and enterprise transformation, strong business acumen, and proficiency in various tools and methodologies related to customer success and project management. The ideal individual will also have familiarity with Atlassian solutions and previous experience in leveraging AI for organizational improvements.

At Atlassian, employees have the flexibility to work from various locations, allowing them to better balance personal and professional commitments. The company is currently looking for a Senior Principal in Customer Success for Strategic Accounts to enhance product adoption and ensure customers achieve significant business outcomes. This role involves deep engagement with executive stakeholders and focuses on guiding organizations through their digital and AI transformation journeys. Key responsibilities include managing strategic customer relationships, developing Customer Success Plans, leading complex implementation projects, and advocating for customer needs within the company. The ideal candidate should have extensive experience in Customer Success and enterprise transformation, along with a strong understanding of Atlassian's products and solutions.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, fostering a balance between personal and professional responsibilities. The company is hiring a Principal Customer Success Manager who will focus on helping customers realize the value of their Atlassian products through proactive engagement and proven methodologies. This role involves building deep relationships with customers to guide them in product adoption and solution expansion across multiple sectors. Atlassian values a team-oriented culture, prioritizing collaboration and customer success while supporting employees in their growth. Ideal candidates should have a strong background in customer success, familiarity with Jira and Confluence, and experience working with tools like Gainsight and Salesforce.

At Atlassian, employees have the flexibility to work from various locations, including offices or home, allowing them to manage personal and family commitments effectively. The company is currently seeking a Principal Customer Success Manager to help customers maximize their investment in Atlassian products by facilitating product adoption and long-term growth. This role involves building relationships with customers, understanding their journey, and providing proactive engagement to address challenges in areas like agile methodologies and IT services. Atlassian values teamwork and supports its employees in achieving high earnings potential through meaningful product solutions in cloud services and artificial intelligence. Candidates should have experience in customer success management, strong advisory skills, and a good understanding of Jira and Confluence, along with proficiency in relevant CRM tools.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, at home, or a hybrid of both, promoting a better work-life balance. The company is hiring a Principal Customer Success Manager to enhance customer satisfaction and engagement with their products, ensuring clients realize their investments' value. This role involves building relationships, guiding customers through various challenges, and implementing best practices across multiple Atlassian products. The team emphasizes collaboration and shared success, fostering a supportive environment where employees work together to achieve customer outcomes. Ideal candidates should have proven experience in customer success or account management, a strong understanding of Atlassian tools, and the ability to communicate complex strategies effectively.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, from home, or a mix of both, helping them balance personal and professional priorities. The company seeks a Principal Customer Success Manager who will focus on enhancing customer value from their Atlassian investments through strategic engagement and support. This role involves building relationships, understanding the customer journey, and delivering best practices to optimize product adoption and business growth. The team values collaboration and celebrates shared successes while encouraging a customer-centric approach. Ideal candidates should have a background in Customer Success or account management, strong communication skills, and familiarity with tools like Gainsight and Salesforce, in addition to being fluent in French.

Atlassian offers flexible work arrangements, allowing employees to choose their work location, whether it’s in-office, remote, or a combination of both. They are currently seeking a Principal Customer Success Manager to help customers maximize their investment in Atlassian products by facilitating product adoption and growth. This role involves building strong relationships with customers, particularly at the executive level, and guiding them through the customer journey with effective strategies and solutions. The team's approach emphasizes collaboration, shared successes, and adapting to customer needs while promoting high earnings potential through their enterprise solutions. Candidates should have proven experience in customer success, an understanding of Atlassian products like Jira and Confluence, and be fluent in French.

At Atlassian, employees have the flexibility to work from the office, home, or a combination of both, allowing them to balance personal and family priorities. The company is seeking a remote Marketing Localization Manager based in Poland to oversee localization processes and enhance the international customer experience. This role involves collaborating with the marketing team, developing project plans, and managing localization from start to finish, ensuring high-quality and timely translations. The Manager will also work with external vendors and internal stakeholders to improve workflows and educate them on localization best practices. Additionally, the position focuses on driving operational improvements, implementing new localization processes, and fostering strong relationships across teams to support regional growth.

At Atlassian, employees have the flexibility to choose their work environment, be it in-office, remote, or a hybrid approach, which supports their personal and family needs. The company is open to hiring talent globally, as long as there’s a legal entity in the respective country, with virtual interviews and onboarding processes reflecting their distributed-first model. They are currently seeking a Technical Support Engineer to enhance customer support for users in Japan. This role involves providing a high-quality customer experience through improved support methods, as well as performing tasks such as triage, root cause analysis, and debugging across various Atlassian products. New hires will undergo onboarding training to develop expertise in specific products, system technologies, and network technologies.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, from home, or a combination of both, allowing them to balance personal and family priorities. The company hires globally where it has legal entities and conducts virtual interviews and onboarding as part of its distributed-first approach. They are seeking a Technical Support Engineer to enhance customer support specifically for users in Japan. The role involves providing consistent, high-quality support through triage, root cause analysis, and debugging across multiple Atlassian products. New hires will undergo onboarding training to specialize in specific products and technologies, contributing to a loyal customer base for Atlassian's brand.

Atlassians have the flexibility to work in the office, from home, or a hybrid of both, allowing them to prioritize personal and family commitments. The company operates as a distributed-first organization, conducting virtual interviews and onboarding for candidates worldwide, with a physical office in Sydney, Australia. As a Senior Software Engineer, the role involves designing and optimizing AWS backend storage solutions, ensuring high-performance and reliability for critical applications. Responsibilities include developing distributed systems and APIs, collaborating with various teams to enhance storage efficiency, and driving performance tuning and cost optimization across AWS services. Additionally, the role encompasses mentoring junior engineers, participating in design reviews, and advocating for best practices in engineering and infrastructure management.

Atlassian offers flexible work arrangements, allowing employees to choose where they work—whether in an office, from home, or a mix of both—fostering a distributed-first culture. The company hires globally in regions with a legal presence, and all interviews and onboarding processes are conducted virtually. As a Senior Software Engineer, the role involves developing high-performance and scalable backend storage solutions on AWS, impacting overall system reliability and efficiency. Responsibilities include collaborating with technical teams, optimizing storage access, and implementing security measures and infrastructure automation. The position also entails mentoring junior engineers, participating in design reviews, and ensuring best practices in software development and data management.

At Atlassian, employees have the flexibility to choose their work environment, whether that's in an office, from home, or a mix of both, enhancing their ability to prioritize personal goals and family needs. The company seeks a Senior Product Security Engineer for Cloud Security, who will focus on securing cloud platforms through collaboration with engineering teams, developing security controls, and promoting secure practices. Key responsibilities include conducting security assessments, reviewing cloud architectures, automating security processes, and mentoring other engineers. Candidates should have over ten years of experience in security roles, particularly in cloud security, with skills in programming, CI/CD integration, and communication of complex security concepts. Atlassian values individuals who take ownership, proactively identify risks, and demonstrate a passion for security excellence and collaboration.

Atlassian offers flexible work-from-home or office arrangements, allowing employees to better balance personal and family commitments. The company is looking to hire a Senior Product Security Engineer for Cloud Security, who will enhance the security of its cloud platforms by collaborating with engineering teams on security controls and practices. Key responsibilities include conducting security assessments, providing secure architecture reviews, driving automation in security processes, and mentoring other engineers. Candidates need a strong background in cloud security, specifically with AWS, GCP, or Azure, as well as experience in integrating security into development cycles and CI/CD pipelines. Successful applicants will possess excellent communication skills, a proactive approach to risk mitigation, and a passion for improving security through collaboration and automation.

Atlassian provides flexible work options for its employees, allowing them to choose between working in an office, from home, or a hybrid model, known as TEAM anywhere. The company hires globally, conducting interviews and onboarding processes virtually, reflecting its distributed-first approach. The role of a Senior Software Engineer involves designing and optimizing backend storage solutions on AWS, focusing on high-performance and resilient systems. Responsibilities include developing distributed storage systems, collaborating with various teams, and driving performance tuning and cost optimization across AWS services. The position also entails mentoring junior engineers, participating in design discussions, and advocating for best engineering practices to enhance the organization's storage infrastructure and ensure compliance with industry standards.

Atlassians have the flexibility to choose their work environment, whether it's in an office, from home, or a hybrid of both, enhancing their ability to balance personal and professional priorities. The company conducts interviews and onboarding virtually, allowing them to hire talent globally wherever they have a legal entity. The role of a Senior Software Engineer involves designing, building, and optimizing backend storage solutions on AWS cloud infrastructure, focusing on high performance and scalability. Responsibilities include developing distributed storage systems, collaborating with various teams, and implementing performance tuning and cost optimization strategies. Additionally, the engineer will also mentor junior staff, participate in architectural discussions, and ensure best practices are adhered to in engineering and operations.

Atlassians have the flexibility to choose their work environment, whether in an office, at home, or a combination of both, allowing them to better manage personal and family priorities. The company adopts a distributed-first approach, conducting interviews and onboarding virtually and permitting cross-country hiring where applicable. The office is based in Sydney, Australia, but remote work options are available to eligible candidates across the country. As a Senior Software Engineer, one will focus on designing and optimizing backend storage solutions on AWS, ensuring low-latency and fault-tolerant systems while collaborating with various teams to enhance performance and scalability. The role also involves mentoring junior engineers, participating in design reviews, and implementing engineering best practices related to infrastructure and monitoring.

Atlassians have the flexibility to choose their work environment, whether in-office, remote, or a combination of both, allowing them to better manage personal priorities. The company's hiring processes are conducted virtually, supporting a distributed-first approach with a physical office in Sydney, Australia, and opportunities for remote work across the country. As a Senior Software Engineer, the role focuses on developing scalable and high-performance backend storage solutions on AWS, collaborating with various technical teams to enhance system reliability, efficiency, and cost-effectiveness. Responsibilities include performance tuning, data modeling, and contributing to infrastructure automation while ensuring security and optimal access patterns. Additionally, mentorship and participation in design reviews are expected, promoting best practices in engineering to align with industry standards.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, from home, or a hybrid setup to better manage personal and family priorities. The company conducts interviews and onboarding virtually, reinforcing its distributed-first culture, with specific hiring for remote roles in certain countries, including India. A Senior Full Stack Software Engineer position is available, aimed at enhancing the team's engineering capabilities while supporting the transition of customers to cloud services and improving core products like Jira and Confluence. The role involves guiding technical direction for major product features, collaborating with various teams, writing high-quality code, and addressing production issues. Candidates should also be prepared to mentor teammates and contribute to code reviews, focusing on security, performance, and reliability.

Atlassian offers flexible work arrangements, allowing employees to choose between working in the office, from home, or a combination of both, thereby accommodating personal priorities. The company is hiring a Senior Full Stack Software Engineer based in India, as part of their fully remote team. This role focuses on enhancing engineering teams through creative solutions and supporting the company's goal of becoming a 100-year organization with a top-tier engineering workforce. Responsibilities include guiding the technical direction for product features, collaborating with various teams, and ensuring the delivery of secure and efficient code. Additionally, the position involves mentoring teammates and actively contributing to code reviews and bug fixes while prioritizing customer satisfaction.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office, home, or hybrid setups, enabling them to better balance personal and professional commitments. The company is hiring for a Senior Engineering Manager for Bitbucket Pipelines, focusing on enhancing scalability and performance for CI/CD processes. The ideal candidate will have experience in shipping customer-facing features and leading engineering initiatives, collaborating with product management and design teams. Essential skills include strong organizational and communication abilities, alongside experience in managing and mentoring teams while driving technical excellence. Preferred qualifications include an understanding of cloud services and microservices, as well as expertise in continuous delivery practices.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether from home, in an office, or a combination of both, fostering a balance between personal and professional goals. The company is looking for a Senior Engineering Manager for its Bitbucket Pipelines product, aimed at enhancing software delivery agility and confidence. This role involves building and mentoring a team, focusing on individual development, and promoting innovation within the context of the company's goals. Ideal candidates will have significant experience in shipping customer-facing features, leading engineering initiatives, and managing distributed systems. Additionally, familiarity with SaaS, cloud computing, and continuous delivery practices is preferred for this position.

Atlassians have the flexibility to choose their work environment, whether in the office, from home, or a hybrid arrangement, as part of their "TEAM anywhere" initiative, allowing for better balance with personal goals. As a Senior Software Engineer at Atlassian, you will be involved in designing and optimizing scalable backend storage solutions on AWS cloud infrastructure. Your responsibilities include developing distributed storage systems and APIs, focusing on performance, reliability, and cost efficiency. Collaboration with engineers and product teams is essential for defining technical roadmaps and improving storage efficiency while implementing best practices in infrastructure management and automation. Additionally, mentoring junior engineers and participating in design reviews are vital aspects of the role, contributing to the organization’s overall capacity for scalable storage solutions.

Atlassians have the flexibility to choose their work environment, whether in an office, from home, or a hybrid of both, allowing them to balance personal and family priorities. The company hires globally where they have legal entities, and all interviews and onboarding processes are conducted virtually, embodying their distributed-first approach. The Sydney office provides remote work options for eligible candidates throughout Australia, promoting a work-life balance known as TEAM anywhere. The Senior Software Engineer role involves designing and optimizing backend storage solutions on AWS, with a focus on performance, scalability, and cost efficiency while ensuring the reliability of mission-critical applications. Responsibilities include mentoring junior engineers, engaging in architectural discussions, and advocating for best practices in infrastructure automation and observability to enhance the organization’s storage infrastructure.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or a hybrid setup to better support their personal and family priorities. The company conducts virtual interviews and onboarding, reflecting its commitment to a distributed-first approach. Employees are responsible for developing and maintaining robust backend services and APIs used for deploying machine learning models. Collaboration with data scientists and ML engineers is essential to ensure the performance and scalability of these models. Team members are also encouraged to engage in system design discussions and continuously improve system reliability and efficiency through proactive problem-solving and automation.

Atlassian offers a flexible work environment, allowing employees to choose their work location, whether in-office, remote, or a hybrid approach. This flexibility supports employees’ personal responsibilities and goals while enabling global hiring for roles within legal jurisdictions. The company conducts virtual interviews and onboarding processes as part of its distributed-first model. Employees collaborate with data scientists and machine learning engineers to develop and maintain robust backend services and APIs, ensuring effective deployment and management of machine learning models in production. Additionally, the team is responsible for monitoring system performance, debugging issues, and participating in discussions around system architecture to enhance overall efficiency and reliability.

At Atlassian, employees have the flexibility to work from the office, home, or a hybrid of both, allowing them to balance personal and family commitments. The company conducts virtual interviews and onboarding, reflecting its distributed-first approach. The Lead Product Designer (Design Technologist) role involves leading projects, delivering design solutions, mentoring other designers, and driving innovation, particularly in AI-led design. The position is part of the Atlassian Design System (ADS) team, which collaborates with various experts to create cohesive design solutions for Atlassian apps. Candidates for the role should have 7+ years of experience in design technology, strong skills in JS frameworks and prototyping, as well as a background in mentoring and cross-functional project management.

Atlassian offers flexible work options for its employees, allowing them to work from an office, home, or a combination of both to better support personal and family goals. The Lead Product Designer role involves leading projects that influence multiple departments, focusing on high-quality design technology solutions and mentoring other team members. This position is part of the Atlassian Design System (ADS), which aims to create scalable and inclusive design solutions across all Atlassian applications in partnership with product and engineering teams. Key responsibilities include delivering design solutions, championing rapid prototyping, and enhancing design workflows through AI and automation. The ideal candidate should have over seven years of experience in design technology, strong skills in front-end development, and the ability to mentor and drive cross-functional projects effectively.

Atlassian's mission is to "unleash the potential of every team," driving the development of popular products like Jira, Confluence, and Trello to enhance teamwork. The company embraces a flexible work environment, allowing employees to choose their work location, which supports their personal and family priorities. As a distributed-first company, Atlassian conducts virtual interviews and onboarding, hiring globally where it has a legal presence. The organization places significant emphasis on data, processing billions of events monthly and relying on robust data platforms for decision-making. They are currently seeking an Engineering Leader for their Data Engineering team to develop data products that support strategic decisions, requiring expertise in data architecture and collaboration with various organizational teams.

Atlassian's mission is to "unleash the potential of every team" by providing products like Jira, Confluence, and Trello that enhance teamwork across various teams. Employees have the flexibility to choose their work environment, whether in an office or remotely, allowing them to balance personal and professional priorities. The company operates on a distributed-first model, conducting virtual interviews and onboarding for global hires. Atlassian heavily utilizes data, processing billions of events monthly, and relies on various teams to make data-driven decisions. The organization is seeking an Engineering Leader for its Data Engineering team to build scalable data products and collaborate with multiple teams to support initiatives involving reporting, analytics, and AI workloads.

Atlassian offers flexible work options, allowing employees to work from home, in the office, or a hybrid arrangement, empowering them to manage personal and family priorities. The company hires globally, conducting interviews and onboarding virtually to support its distributed-first model. They are currently seeking a Technical Support Engineer to enhance customer support in Japan. This role involves delivering high-quality experiences, implementing improved support strategies, and expanding the customer base for Atlassian products. The position includes onboarding training to develop expertise in various Atlassian products and related technologies.

At Atlassian, employees have the flexibility to work from the office, home, or a combination of both, allowing them to better manage personal priorities. The company hires globally where it has legal entities, and conducts virtual interviews and onboarding as part of its distributed-first approach. They are currently seeking a Technical Support Engineer to enhance support capabilities for customers in Japan. This role involves ensuring a consistent quality experience, developing improved support methodologies, and fostering a loyal customer base for Atlassian products. The position includes training to specialize in various products, system technologies, and network technologies.

Zendesk QA (formerly Klaus) is looking for back-end developers to help create AI-driven customer service quality assurance tools aimed at enhancing customer interactions. The role is hybrid, based in Estonia, offering flexibility while promoting teamwork and innovation. Candidates should have a minimum of three years of back-end development experience, proficiency in programming languages like Go, Python, and Java, as well as strong knowledge of SQL and cloud technologies. Responsibilities include developing APIs, optimizing application performance, ensuring security, and writing automated tests. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and seeks to provide a supportive work environment for all employees.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

The job opening is for a specialist in the Digital Programs and Customer Success team at Zendesk, focused on creating engaging digital content and interactive sessions to enhance customer adoption and satisfaction. Key responsibilities include developing webinars, video tutorials, and virtual training, collaborating with other teams, and leveraging feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and proficiency with digital tools. The position is hybrid, requiring physical presence in an office in Mexico City or State of Mexico for part of the week. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

Zendesk is looking for a Senior Specialist to join their SEO team as an experienced SEO and AEO Content Writer. The role involves creating high-quality, engaging content targeting the US market, optimizing it for search and answer engines to boost visibility and conversions. Responsibilities include researching and writing product landing pages and articles, employing SEO best practices, and collaborating with other teams to align content with business goals. Candidates should have at least five years of relevant experience, a degree in a related field, strong writing skills in US English, and familiarity with SEO tools and CMS platforms. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from all backgrounds.

Zendesk QA is seeking innovative professionals to develop AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions and satisfaction. The role is hybrid and based in Estonia, requiring expertise in back-end development and familiarity with technologies such as Python, SQL, and cloud services like Google Cloud Platform. Responsibilities include working independently on high-quality code, optimizing application performance, building APIs, and implementing data protection features, while participating in a mission-driven six-week development cycle. Ideal candidates should have at least three years of experience and a strong interest in machine learning, along with excellent communication skills for a collaborative remote work environment. Zendesk promotes an inclusive workplace and is committed to diversity, providing equal opportunity for all applicants.

Zendesk is seeking a Senior Staff Software Engineer to contribute to the development of innovative Employee Service products, focusing on enhancing the self-service onboarding experience. The role involves defining technical foundations, leading system design, and improving existing architectures to ensure a scalable and efficient user experience. The ideal candidate will have extensive experience with Ruby on Rails and various frontend frameworks, along with skills in API design, event-driven architectures, and mentoring team members. Responsibilities include collaborating with cross-functional teams, participating in code reviews, and delivering high-quality software solutions while maintaining engineering standards. The position offers a hybrid work culture, emphasizing flexibility and professional growth through mentorship and leadership opportunities.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk QA is seeking innovative experts to join their international team in Tallinn, Estonia, focusing on the development of AI-driven customer service quality assurance solutions. The ideal candidate will lead cross-functional engineering teams, oversee the delivery of scalable AI solutions, and promote high standards in code quality and performance. Candidates should have a strong engineering background, familiarity with programming languages like Python or Go, and the ability to effectively communicate with both technical and non-technical stakeholders. The role offers a hybrid work experience, encouraging in-person collaboration while providing flexibility for remote work. Zendesk is committed to diversity and inclusion, ensuring a welcoming workplace for individuals from various backgrounds.

Zendesk QA is looking for innovative experts to join their international team in Tallinn, Estonia, focused on developing AI solutions to enhance customer service. The role involves designing and implementing machine learning models, collaborating with a cross-functional team of scientists and engineers, and proposing new features utilizing generative models. Candidates should have strong Python programming skills, a solid understanding of machine learning techniques, and the ability to communicate technical concepts to diverse audiences. Ideal applicants will have experience in building scalable ML solutions and a record of successful production models. Zendesk emphasizes a collaborative work environment with flexible scheduling and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance its AI/ML platform, which supports over 125,000 global brands in improving customer experience. The role focuses on developing GenAI infrastructure, including benchmarking frameworks, LLM Proxy, and orchestration tools to empower the organization's ML/AI teams. Candidates should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and experience with cloud services and container orchestration. Additionally, the position offers a hybrid work model, opportunities for professional growth, and a culture that emphasizes diversity and inclusion. Employees enjoy flexible working hours, professional development funds, and comprehensive health benefits.

The job entails a significant level of autonomy and trust, allowing employees to determine their approach to implementation while collaborating with their team to produce high-quality scalable code. Responsibilities include optimizing performance, securing the application, designing data storage, building APIs, and maintaining reusable code. Candidates should have at least five years of back-end development experience, proficiency in programming languages like Go, Python, or Java, and familiarity with cloud technologies such as Kubernetes and AWS or Google Cloud. The hybrid work environment requires some in-office presence while promoting flexibility and collaboration. Zendesk values diversity and inclusion in its workforce, ensuring equal opportunity for all applicants and employees.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior ML Engineer to lead the development of GenAI infrastructure that supports their customer experience mission for over 125,000 global brands. The role involves building and optimizing machine learning platforms, including the LLM Proxy, and collaborating with cross-functional teams to enhance AI capabilities. Key responsibilities include creating benchmarking frameworks for large language models, ensuring secure and efficient access to AI resources, and implementing best practices for system observability and reliability. The ideal candidate should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming and cloud services. Zendesk emphasizes professional growth and offers a flexible hybrid work environment, along with a commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in this mission by creating a foundation for AI-driven experiences and is currently seeking a Staff ML Engineer to advance its Generative AI infrastructure. The responsibilities of this position include designing and optimizing ML platform components, ensuring the alignment of platform investments with the company's AI/ML roadmap, and fostering a culture of mentorship within the team. To qualify, candidates should have 7+ years of experience in ML model development and deployment, familiarity with MLOps best practices, and expertise in LLM systems and cloud services. Zendesk promotes a hybrid work environment, offers professional development funds, and is committed to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is developing a new IT Asset Management (ITAM) product to help companies track and manage their IT assets efficiently. They are seeking a frontend-leaning Software Engineer to join the ITAM Integrations sub-team, responsible for building connections with third-party systems and creating user-friendly UI for asset management workflows. The role involves working collaboratively with backend engineers and product designers to enhance user experience and involve clean, maintainable code development in JavaScript/TypeScript and React. Candidates should have 2–4 years of experience in software engineering, proficiency in modern frontend frameworks, and a strong understanding of frontend-backend communication. Additionally, Zendesk promotes a hybrid work culture and emphasizes diversity, equity, and inclusion in their hiring practices.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is expanding its IT Asset Management (ITAM) solutions as part of its Employee Service offerings, focusing on automation and intelligent workflows to improve asset tracking and management. They are seeking a Staff Software Engineer to lead the development of scalable and secure backend systems, integrate ITAM with existing services, and enhance observability and compliance. The role requires experience in high-performance software development, particularly with Ruby on Rails, GraphQL, and REST APIs, while also emphasizing collaboration across teams. Additionally, candidates should have a strong understanding of event-driven architectures and multi-tenant SaaS environments. Zendesk offers a hybrid work model, competitive salary, and values diversity and inclusion within its workplace culture.

Zendesk is seeking a Senior Machine Learning Engineer to enhance its AI/ML infrastructure, crucial for the company's mission to improve customer experience for over 125,000 brands. The role involves developing secure and cost-effective ML platforms, managing LLM applications, and collaborating with various teams to build production-ready systems. Responsibilities include creating benchmarking frameworks for LLMs, designing an LLM Proxy, and implementing best practices for system observability and reliability. Candidates should have over five years of experience in deploying ML systems, familiarity with ML infrastructure, and proficiency in server-side programming languages. Zendesk offers flexibility, opportunities for professional growth, and a commitment to diversity and inclusion in the workplace.

Zendesk is launching a new IT Asset Management (ITAM) platform aimed at enhancing enterprise-scale asset tracking, lifecycle automation, and compliance workflows. The company is seeking a Senior Software Engineer to help develop and scale the ITAM Integrations platform, responsible for connecting external IT asset management systems with Zendesk's ITAM. This role involves designing integration workflows, building data ingestion pipelines, and optimizing APIs for seamless data exchange. The ideal candidate should have over five years of experience in software engineering, particularly in integration platforms, with strong backend development skills, preferably in Ruby on Rails. Zendesk offers a hybrid work culture, competitive salary range, and opportunities for professional growth while emphasizing diversity and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk is seeking a Prompt Engineer at the ML Engineer II level to enhance its AI-driven customer experience by designing, testing, and optimizing prompts for GenAI features. This role involves collaborating with machine learning teams to ensure the accuracy and safety of Large Language Model (LLM) outputs, requiring strong ML engineering skills and a deep curiosity about language models. Daily responsibilities include creating refined prompts, running experiments to assess output quality, and maintaining prompt libraries and guidelines. Candidates should have 2-4 years of relevant experience, proficiency in Python, and a solid understanding of LLM behavior. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a commitment to diversity and inclusion in its workplace.

Zendesk aims to enhance Customer Experience through its products that service over 125,000 global brands. The AI/ML Platform team is pivotal in this mission, developing the infrastructure to support AI-driven applications, particularly focusing on Large Language Models (LLMs). They are seeking an Engineering Manager to lead the development of GenAI infrastructure, which includes LLM Proxy and various ML platform tools, ensuring alignment with company strategy while maintaining software quality. The ideal candidate should have extensive experience in managing engineering teams within the ML/AI field, along with a deep understanding of LLM systems and associated platform components. Zendesk promotes a hybrid work environment emphasizing flexibility, professional growth opportunities, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Sentry is dedicated to improving software development by providing performance and error monitoring tools to developers, with a strong backing of over $217 million in funding and more than 100,000 organizations using their services, including major companies like Disney and Microsoft. They are hiring a Corporate Manager to focus on growth accounts, enhancing sales execution through collaboration with Account Executives (AEs) and Sales Development Representatives (SDRs), and identifying high-potential accounts for targeted outreach. This role emphasizes strategic account management, increasing deal sizes, and establishing efficient sales processes that yield consistent results. Candidates should have experience in building effective sales teams, strategic thinking, and strong communication skills, particularly with senior executives, and a familiarity with modern sales methodologies. Sentry values diversity and inclusivity, offering competitive salaries and benefits while ensuring equal employment opportunities for all applicants.

Sentry is focused on improving software development by providing performance and error monitoring tools, already serving notable clients like Disney and Microsoft. The company is seeking a Head of Sales Strategy & Operations to partner with the CRO and help drive revenue growth through strategic analytics and execution, working primarily in San Francisco following a hybrid model. This role involves managing a small team, identifying growth opportunities, and building processes for sales success while collaborating with various departments. The ideal candidate should possess strong analytical skills, a deep understanding of sales methodologies, and a commitment to ethical practices and result-driven performance. Sentry values diversity and is dedicated to providing equal employment opportunities while ensuring accessibility for everyone in the software industry.

GitLab is an open-core software company that provides a comprehensive AI-powered DevSecOps platform, used by over 100,000 organizations, with a mission to empower collective software contribution and innovation. The company promotes a high-performance culture where AI is embraced as a key productivity tool across teams and workflows. The Senior Product Design Manager for AI will lead a team of five designers, shaping the strategic vision for AI tools and guiding day-to-day design operations focused on enhancing user experiences with AI features. This role emphasizes collaboration with product management, engineering, and UX research teams to tackle complex design challenges in the development process. GitLab fosters an inclusive environment, welcoming candidates from diverse backgrounds and offering benefits that support health and professional growth, with a salary range reflective of the role's responsibilities.

GitLab is an open-core software company that provides an AI-powered DevSecOps Platform, used by over 100,000 organizations, with a mission to enable widespread co-creation in software development. The company emphasizes collaboration and innovation, with AI integrated into their products and team workflows to improve efficiency and impact. The Pipeline Execution team, part of GitLab's Continuous Integration (CI) system, seeks a Backend Engineer to help enhance product functionality, reliability, and performance. Key responsibilities for this role include writing maintainable code, mentoring teammates, advocating for product improvements, and participating in agile practices. GitLab values a diverse and inclusive workplace and encourages candidates from various backgrounds to apply, offering flexible remote work and comprehensive benefits.

GitLab is an open-core software company that offers a powerful AI-driven DevSecOps Platform used by over 100,000 organizations, aimed at enabling collaborative software development. The company emphasizes the importance of contributing and co-creating, fostering innovation and efficiency within teams. The role of Mid-Market Account Executive involves assisting customers in understanding and leveraging GitLab's products, managing a diverse range of projects, and collaborating with various departments to enhance customer outcomes. Applicants are expected to possess strong sales skills, effective communication, and a desire to help customers succeed, with flexible support including remote work and professional development opportunities. GitLab values diversity and encourages candidates from all backgrounds to apply, highlighting its commitment to equal employment and a supportive workplace culture.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams turn ideas into reality. The company emphasizes core values such as innovation, teamwork, and inclusivity, while promoting a hybrid work environment that supports work-life balance. Recognized for its workplace culture and innovative solutions, Lucid counts major corporations like Google and GE among its 100 million users globally. New Logo Account Executives (AEs) in the LATAM region are responsible for driving business growth and managing customer relationships, ensuring customer engagement and renewals. Ideal candidates for this role have prior sales experience, business fluency in Spanish, and excellent communication skills, preferably with SaaS/tech experience and familiarity with sales tools.

Lucid Software specializes in visual collaboration and work acceleration, offering products such as Lucidchart, Lucidspark, and airfocus to help teams transform ideas into reality. The company emphasizes core values like innovation, teamwork, and inclusivity, promoting a hybrid workplace that supports a healthy work-life balance for its employees. Recognized for its excellence, Lucid Software has garnered accolades from Forbes, Fast Company, and Fortune, and serves over 100 million users globally, including notable clients like Google and NBC Universal. New Logo Account Executives at Lucid are responsible for driving sales growth by engaging with potential and existing customers and collaborating with Customer Success Managers to ensure customer satisfaction and retention. Candidates for these roles should have 1-3 years of sales experience, strong communication skills, and a solid understanding of the SaaS industry, with familiarity in tools like Salesforce preferred.

Lucid Software is a leading company in visual collaboration, offering innovative products like Lucidchart, Lucidspark, and airfocus to help teams realize their ideas. The company emphasizes core values such as innovation, individual empowerment, and teamwork while fostering a respectful and inclusive environment. Lucid operates as a hybrid workplace, promoting work-life balance through flexible work options. Recognized by various awards, Lucid serves over 100 million users, including major clients like Google and GE, making it a prominent platform in visual collaboration for Fortune 500 companies. New Logo Account Executives at Lucid are responsible for driving business growth, managing customer relationships, and closing sales opportunities, requiring relevant experience and strong communication skills.

Lucid Software is a leader in visual collaboration and work acceleration, offering tools like Lucidchart and Lucidspark to help teams bring their ideas to life. The company emphasizes core values such as innovation, individual empowerment, teamwork, and inclusivity, supporting a hybrid workplace that promotes work-life balance. Lucid has received numerous accolades for its workplace culture and product effectiveness, serving over 100 million users, including well-known clients like Google and GE. New Logo Account Executives at Lucid are responsible for driving business growth by engaging with new and existing customers to showcase product value and close sales. To succeed in this role, candidates should have sales experience, strong communication skills, and familiarity with sales tools, while also being prepared to manage their accounts effectively.

Lucid Software is a leading company in visual collaboration and work acceleration, offering products like Lucidchart and Lucidspark. The company emphasizes its core values, which include innovation, teamwork, and a commitment to diversity and inclusion. Lucid operates as a hybrid workplace to support work-life balance, with a notable reputation as reflected in various accolades from Forbes, Fast Company, and Fortune. The company boasts over 100 million users, including Fortune 500 companies like Google and GE, and collaborates with industry giants like Atlassian and Microsoft. The role of New Logo Account Executives involves driving sales growth, managing customer relationships, and ensuring customer satisfaction, requiring strong sales experience and communication skills.

Enterprise Account Executives (EAEs) at Lucid are responsible for driving strategic growth among existing customers within their assigned territories by targeting specific markets and engaging in outbound prospecting. They collaborate with internal resources such as leadership and engineering teams to unlock customer growth opportunities and work closely with Customer Success Managers to ensure client satisfaction and renewals. EAEs need to maintain in-depth knowledge of Lucid's collaboration suite and understand the competitive landscape to identify and generate new business opportunities through various outreach methods. The role requires a minimum of 5 years of sales experience, particularly with Enterprise-Grade customers, along with project management skills for complex sales processes. Preferred candidates possess additional language skills and experience with sales acceleration tools as well as a strong educational background.

Lucid Software is a leader in visual collaboration, offering a suite of products like Lucidchart and Lucidspark, while adhering to core values of innovation, teamwork, and inclusivity. The company fosters a hybrid work environment that promotes work-life balance and has received accolades for its culture and workplace practices, including listings on the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. With over 100 million users, Lucid serves leading organizations such as Google and GE, and partners with major players like Microsoft. The role of Enterprise Account Executives (EAEs) focuses on strategic growth and customer engagement for existing accounts in EMEA, requiring expertise in sales processes and the ability to drive business value. Candidates should have 5+ years of SaaS sales experience, strong communication skills, and familiarity with CRM tools, while preferred qualifications include proficiency in additional European languages and experience in sales acceleration tools.

Lucid Software is a leader in visual collaboration, offering tools like Lucidchart and Lucidspark that help teams transform ideas into reality. The company values innovation, teamwork, and diversity, promoting a hybrid work environment that supports work-life balance. Lucid's products are renowned globally, with accolades from Forbes, Fast Company, and Fortune, and cater to over 100 million users, including major corporations like Google and GE. Enterprise Account Executives (EAEs) play a crucial role in driving growth by identifying market opportunities, managing customer relationships, and collaborating with various teams to close sales. Candidates for EAEs require a strong sales background, experience in SaaS, and a successful track record in managing enterprise-grade clients, while fluency in English and additional European languages is preferred.

Figma is expanding its team to make design accessible and to enhance collaboration through its platform, which supports various aspects of the design process. The role of a Recruiting Manager involves leading a team of recruiters to implement effective staffing strategies for Engineering and collaborating with leadership to meet business needs. The position emphasizes team growth and the optimization of recruiting processes to ensure efficiency and a positive candidate experience. Figma values diversity and offers competitive compensation, benefits, and work location flexibility, reflecting its commitment to an inclusive workplace. Applicants with relevant experience are encouraged to apply, even if their background doesn't exactly match the job description, as personal growth and learning are valued at Figma.

Figma is expanding its team to enhance design accessibility and streamline workflows for creative and engineering teams. The company seeks a Recruiting Manager to lead and mentor recruiters, focusing on staffing strategies to support Engineering while ensuring a collaborative recruiting process. Ideal candidates should have significant recruiting and management experience, particularly in engineering, and a track record of using data to improve recruitment efficiency. Figma promotes a diverse and inclusive workplace with competitive compensation, benefits, and equity options. The recruitment process emphasizes equal opportunity and reasonable accommodation for individuals with disabilities.

SmartBear focuses on enhancing software quality through its various solution hubs, including SmartBear API Hub and SmartBear Test Hub, which aim to bring automation and visibility to software development processes. The company serves over 16 million professionals across 32,000 organizations, including notable clients like Adobe and Microsoft. The role of Junior Software Engineer involves resolving business challenges, developing scalable applications, and creating backend services using Java and Spring Boot, with a strong emphasis on Agile methodologies. Candidates are expected to have 2-4 years of experience with Java 17 or higher, as well as familiarization with REST, JSON, and relational databases. SmartBear promotes a culture of growth and inclusivity, celebrating diverse perspectives and ethical business practices in locations worldwide.

SmartBear focuses on delivering quality software through its various solution hubs, including the SmartBear API Hub, which enhances visibility and automation in software development. The company serves over 16 million developers across more than 32,000 organizations, featuring clients like Adobe and Microsoft. They are hiring a Junior QA Engineer for their API Hub, responsible for various testing responsibilities, including acceptance testing and automation using tools like Playwright and JavaScript. SmartBear promotes a collaborative work environment, invests in employee growth, and values inclusivity and ethical practices, ensuring a respectful and diverse workplace. The company is headquartered in Somerville, MA, with global offices and has received industry accolades for its innovations and workplace culture.

SmartBear emphasizes the importance of quality in software development, offering solutions that enhance visibility and automation through its platforms like SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub. The company supports over 16 million developers across more than 32,000 organizations, including industry leaders such as Adobe and Microsoft. The Junior QA Engineer role focuses on ensuring the quality of API Hub, which facilitates the entire API lifecycle for teams using the Swagger framework, involving tasks like testing and collaborating with product teams. Candidates should have 1-2+ years of software testing experience, familiarity with tools like Playwright and Cucumber, and good documentation skills. SmartBear is committed to creating an inclusive workplace, investing in employee success, and adhering to ethical corporate practices, making it a leader in both technology and corporate responsibility.

SmartBear focuses on ensuring software quality through its various solution hubs, which enhance visibility and automation within software development. The company, trusted by over 16 million professionals, is seeking a DevOps Engineer for its Test Hub to improve infrastructure and drive automation across global teams. Candidates should have 3-5 years of experience in DevOps, with proficiency in AWS, Linux, and tools like GitHub Actions and Ansible. SmartBear promotes a collaborative, inclusive work environment and emphasizes career growth and employee well-being, including benefits like taking birthdays off. Additionally, the company is committed to ethical practices and diversity, striving to create a positive impact in the communities it serves.

Zendesk is looking for a high-performing Account Executive to join its sales team in the CEE region, focusing on driving growth in the Commercial and Mid-market segments across various industries such as retail, fintech, and technology. The role involves prospecting for new customers, navigating complex sales cycles, and developing strategies for sales expansion while ensuring alignment with clients' business objectives. Candidates should have at least five years of B2B sales experience, preferably in the SaaS industry, along with a proven track record of exceeding sales quotas and strong communication skills. Proficiency in sales tools like Salesforce is required, and fluency in Eastern European languages, particularly Polish, is highly desirable. The position offers a competitive salary range and is part of Zendesk’s commitment to creating an inclusive workplace, with options for remote and in-office work.

The AI Specialist, Customer Success role at Zendesk focuses on enabling customers to achieve business outcomes rapidly by leveraging Zendesk's advanced AI solutions. This position involves collaboration across various levels of a customer's organization, from executives to front-line users, ensuring that clients derive maximum value from their investments in Zendesk. Key responsibilities include driving AI adoption through proactive engagement, fostering strong customer relationships, and acting as a bridge between Zendesk's internal teams and customers to facilitate successful outcomes. Candidates should possess a minimum of three years in customer success or related fields and demonstrate the ability to advocate for customers while managing software technology effectively. Furthermore, Zendesk promotes a hybrid work environment, valuing inclusivity and diversity within its workforce.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to join its CIO - Program Management Office (PMO) to lead cross-functional programs that have a significant impact on their business, particularly focusing on technology and stakeholder engagement. The role involves collaboration with technical teams, business stakeholders, and vendors to deliver programs with an emphasis on SaaS platforms, IT transformations, and improving customer experiences. Candidates should have over eight years of experience managing large-scale technical programs, strong communication skills, and familiarity with Agile methodologies and tools like JIRA and Confluence. The position also promotes a collaborative and supportive work culture, offering flexible work options and a commitment to diversity and inclusion. The successful applicant must be based in Mexico City or the State of Mexico and will engage in both in-office and remote work.

Zendesk is seeking an engineer to join its Machine Learning Organization, focused on enhancing customer experience for over 125,000 brands worldwide. The role involves collaborating with ML scientists and engineers to develop high-quality machine learning and AI products. Daily responsibilities include writing clean code, tackling customer challenges using ML, and contributing to technical discussions and MLOps processes. Applicants should have an interest in machine learning, proficiency in languages such as Python or Java, and a collaborative mindset. Zendesk offers a fulfilling work environment with flexible hours, opportunities for professional development, and a commitment to diversity and inclusion.

The Agentic Tribe is redefining conversational AI with Gen3, an advanced AI agent system that excels in real-time reasoning and adaptive user interactions. They are looking for an experienced AI Agent Engineer to lead the development of intelligent, autonomous agents using Large Language Models (LLMs) to enhance operations and create complex task workflows. Responsibilities include architecting scalable AI systems, integrating solutions with enterprise systems, evaluating third-party models, and driving AI deployment from conception to production. Ideal candidates should possess a deep understanding of multi-step agent design, API integration, and performance optimization, while also exhibiting leadership in mentoring less experienced developers. Zendesk, the company associated with this role, emphasizes a commitment to diversity and inclusion, providing a flexible work environment and support for community engagement.

The Agentic Tribe is innovating conversational AI with its Gen3 system, which features advanced capabilities for real-time reasoning and task handling. Zendesk is seeking a Staff Machine Learning Scientist to enhance its AI Agent product, allowing the candidate to impact product development significantly. Responsibilities include designing AI solutions, managing research projects, and collaborating with engineering teams to implement strategies effectively. Ideal candidates should have a strong background in machine learning, particularly in NLP and conversational AI, along with excellent communication skills. Zendesk fosters a diverse and inclusive work environment and provides a hybrid working model to support collaboration and innovation.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is at the forefront of the conversational AI sector with its Gen3 system, which offers dynamic, goal-oriented interactions that surpass traditional chatbots. As the Engineering Manager for the Procedures Team, you will lead a diverse group of engineers working on innovative tools to optimize the use of Gen3, enhancing customer engagement and experience. Responsibilities include mentoring your team, promoting collaboration and continuous improvement, and ensuring product quality and delivery. Ideal candidates should possess a strong technical background, management experience, and a commitment to fostering a diverse and inclusive workplace. Zendesk, the parent company, emphasizes customer relationships and has a global presence, being an equal opportunity employer dedicated to diversity in the workplace.

The Agentic Tribe is seeking an AI Agent Engineer to develop and enhance their innovative Gen3 AI Agent system, which aims to transform the chatbot and voice assistance environment with advanced reasoning and planning capabilities. The role involves designing intelligent, autonomous agents using Python and modern frameworks, evaluating third-party models, and collaborating closely with product managers and software engineers to understand user requirements. Key technical competencies required include familiarity with large language models (LLMs), tool integration, performance optimization, and programming skills, particularly in Python. Candidates with a background in computer science or related fields, along with foundational machine learning knowledge, are preferred. Zendesk emphasizes a commitment to diversity and inclusion, offering a hybrid work environment while maintaining a transparent interview process for potential hires.

The Agentic Tribe is transforming conversational AI with its Gen3 AI Agent system, which excels in reasoning and adapting to user interactions in real-time. Zendesk is seeking a Senior Machine Learning Scientist to innovate their AI Agent products, offering the chance to impact customer experiences and contribute to product development. Key responsibilities include designing AI solutions, managing research projects, and collaborating with cross-functional teams. The ideal candidate will have a strong background in machine learning or NLP, experience with deep learning, and excellent communication skills. Zendesk emphasizes diversity and is committed to fostering an inclusive workplace, offering flexibility in working arrangements and opportunities for community engagement.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

The job posting is for an Engineering Manager position in the AI Agents - Accounts Provisioning and Self Service Team at Zendesk, responsible for leading a talented group of engineers in enhancing customer experiences with AI agents. The manager will oversee the entire customer journey from presales to onboarding, influencing crucial areas such as account management and self-service onboarding to enhance efficiency and scalability. Key responsibilities include fostering a culture of improvement, mentoring engineers, facilitating cross-functional collaboration, and ensuring product quality and delivery. Candidates should have a strong technical background, experience managing engineering teams, and the ability to inspire and develop talent. Zendesk promotes diversity and inclusion, offering a flexible hybrid work environment while being committed to providing meaningful experiences for its employees.

The Engineering Manager in the AI Agents - Bridge Team at Zendesk will lead a team focused on developing native integrations for AI agents, enhancing their functionality within the Zendesk ecosystem. This role offers a chance to contribute significantly to high-impact projects aimed at revolutionizing customer onboarding and success with AI technologies. The manager will oversee 6-8 engineers, fostering a culture of continuous improvement, collaboration, and accountability while ensuring product quality and best practices. Candidates should have a strong technical background, experience in managing engineering teams, and a passion for mentorship and professional development. Zendesk emphasizes diversity and inclusion in hiring, providing flexible work arrangements to support employees' well-being.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

Zendesk is seeking a proactive and organized Executive Assistant to support senior leaders, focusing on enhancing operational efficiency and daily operations. Responsibilities include managing complex calendars, coordinating travel, and handling sensitive information with discretion. The ideal candidate should be detail-oriented, resourceful, and possess strong organizational skills while demonstrating a can-do attitude. The position requires 2–4 years of administrative experience, proficiency in Google Workspace, and flexibility to work with leaders across different U.S. time zones. Additionally, the role is hybrid, allowing for both in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Global Security & Safety Intelligence & Response Coordinator for its Pune office, responsible for gathering intelligence, monitoring threats, and responding to incidents to protect employees and assets. This entry-level role is an opportunity for individuals interested in a career in security within a collaborative team across the Asia Pacific region. The ideal candidate should possess strong interpersonal, communication, and problem-solving skills, along with a proactive mindset and a commitment to learning and development. Preferred qualifications include experience in security operations, intelligence analysis, and familiarity with security systems, along with a relevant bachelor's degree. Applicants must be based in Maharashtra or willing to relocate and work in Pune, and Zendesk emphasizes an inclusive work environment.

Zendesk is seeking a Global Security & Safety (GSS) Analyst for their Melbourne office, a junior-level position focused on ensuring the safety of employees and assets across the Asia-Pacific region. The role involves monitoring physical threats, responding to incidents, and producing intelligence reports based on open-source information. Candidates should possess strong interpersonal and communication skills, a customer-centric mindset, and a keen interest in learning about corporate security. Basic qualifications include 1-2 years of relevant experience and proficiency in analytical report writing, while preferred qualifications comprise military or law enforcement experience and knowledge of physical security systems. Zendesk promotes a hybrid work model, emphasizing collaboration in the office while allowing remote work flexibility, and is committed to diversity and inclusion in the workplace.

GitLab is an open-core software company offering an AI-powered DevSecOps Platform used by over 100,000 organizations, aiming to empower widespread contributions to software development. The company is hiring a Public Sector Solutions Architect responsible for guiding clients through the sales process, focusing on both technical solutions and business outcomes. This role requires candidates to have experience in technical pre-sales and a strong understanding of modern software development and cloud technologies. GitLab promotes a high-performance culture that values continuous learning and collaboration, aiming to enhance team members' skills and drive efficiency through AI integration. The hiring process is designed to be inclusive, encouraging diverse candidates to apply, while offering competitive compensation and benefits, including equity and professional development resources.

GitLab is an open-core software company known for its AI-powered DevSecOps Platform, serving over 100,000 organizations with the mission of enabling collaborative software development. The company emphasizes the integration of AI into daily workflows to enhance productivity and innovation while fostering a high-performance culture that values teamwork and continuous learning. The role of Customer Success Engineer (Onboarding Specialist) involves engaging with new customers, providing technical guidance, and ensuring they realize value from GitLab's products. Ideal candidates should have experience with GitLab use cases, technical proficiency, and strong communication skills to effectively advise customers. GitLab offers a remote work environment, competitive salary ranges, and supports diversity and inclusion in its hiring practices.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps Platform used by over 100,000 organizations. Their mission emphasizes collaboration, allowing everyone to contribute to software development, thereby accelerating human progress. The Customer Success Architect (CSA) role is strategically designed to align GitLab's platform with customers' business objectives, fostering strong relationships and supporting their long-term success. Responsibilities of a CSA include guiding customers through their journey, managing escalations, and ensuring customer satisfaction while promoting adoption of GitLab solutions. GitLab promotes a high-performance culture and prioritizes diversity in hiring, ensuring equal opportunities for all candidates across various backgrounds.

Lucid Software is a leading company in visual collaboration, providing products like Lucidchart, Lucidspark, and airfocus to help teams turn ideas into reality. The company values innovation, passion, individual empowerment, and teamwork while promoting a respectful and inclusive culture. Lucid operates as a hybrid workplace, allowing employees to choose between remote work and office settings, which fosters a healthy work-life balance. The role of Community Specialist involves nurturing the user community, driving engagement, and collaborating with internal teams to represent user voices and enhance products. The ideal candidate should possess strong communication skills, interpersonal abilities, analytical thinking, and experience in related fields, with a focus on building connections and managing community strategies.

SmartBear is seeking a Senior People Partner (HRBP) to align People & Culture initiatives with business goals and support their dynamic team. This role involves partnering with leadership to translate business strategies into actionable people plans, providing coaching on performance management, and boosting employee engagement through data analysis. The ideal candidate will have over 10 years of experience in a senior HR role, a strong understanding of performance management, and excellent communication skills. SmartBear offers a competitive benefits package, a hybrid work model, and a commitment to building an inclusive and positive work environment. The company values ethical practices and social responsibility, striving to improve the technology-driven world while celebrating diversity among its employees.

SmartBear focuses on delivering quality software through its various solution hubs like SmartBear API Hub and AlertSite, which aids teams in automating development and monitoring performance. The Associate Product Support Engineer role involves providing technical assistance to customers and collaborating with development teams to resolve issues, enhancing overall customer satisfaction. Ideal candidates should have 1-2 years of relevant experience, technical proficiency, an eagerness to learn, and a background in a STEM field. SmartBear values its employees by promoting professional growth, fostering a supportive culture, and celebrating diverse experiences. The company is committed to ethical practices and is recognized for its contributions with several industry awards.

As a Senior Sourcer on the Sales and Marketing team at Atlassian, you will be instrumental in attracting top sales and marketing talent to facilitate the company's rapid growth. Your role involves collaborating with recruiters, hiring managers, and business leaders to create innovative sourcing strategies that develop strong candidate pipelines for diverse positions. You will utilize your skills in market mapping and relationship management through both traditional and creative sourcing channels. Atlassian offers flexible work arrangements, allowing employees to choose their work environment, and conducts interviews and onboarding virtually as part of its distributed-first approach. Additionally, you will be responsible for educating the team on sourcing techniques, driving pipeline development, and analyzing data to measure sourcing effectiveness.

As a Senior Sourcer on the Sales and Marketing team at Atlassian, you will play a crucial role in sourcing top sales and marketing talent to facilitate the company's growth. You will collaborate with recruiters and hiring managers to develop innovative sourcing strategies aimed at building strong candidate pipelines for various roles. Your responsibilities include leveraging market mapping, research, and relationship management to identify exceptional candidates through both traditional and creative channels. Atlassian offers flexibility in work locations, allowing employees to choose their work environment, and conducts virtual interviews and onboarding as a distributed-first company. Additionally, you will serve as a subject matter expert in sourcing, provide training on techniques, and use data to measure and report on sourcing effectiveness while thriving in a fast-paced environment.

Atlassian offers flexible work arrangements, allowing employees to choose their work location, whether from home, an office, or a hybrid model, facilitating personal and family responsibilities. They are hiring a Senior Design Manager to lead and enhance their Design Technology practice by managing a team of Design Technologists, focusing on integrating advanced prototyping and AI tooling within the design process. This role requires hands-on technical leadership and collaboration with cross-functional teams to create scalable and inclusive design solutions for Atlassian's user experience. The successful candidate will also establish best practices in design technology, champion inclusive design, and support career development within the design organization. Key qualifications include extensive experience in software product design, a strong understanding of design technology and prototyping, and the ability to effectively communicate and mentor team members, ultimately driving innovation and quality in product experiences.

At Atlassian, employees have the flexibility to choose their work environment, whether it's in an office, at home, or a hybrid of both, promoting a healthy work-life balance. The Senior Design Manager role focuses on establishing and enhancing Atlassian's Design Technology practice, overseeing a team that integrates design and engineering through advanced prototyping and AI tooling. This position requires both people management and technical leadership to drive innovation and support scalability in design solutions across the Atlassian suite. Responsibilities include collaborating with cross-functional teams, championing inclusive design, and mentoring design talent, while also ensuring the incorporation of AI-driven methods in design processes. Applicants should possess extensive experience in software design and management, with a strong background in AI application and a track record of shaping design tools and practices across organizations.

Atlassian offers a flexible work environment where employees can choose to work in-office, remotely, or a hybrid of both, allowing them to manage personal and family priorities effectively. The company is a distributed-first organization, conducting virtual interviews and onboarding processes, and hiring talent globally wherever they have legal operations. The role of an Enterprise Customer Success Manager (CSM) involves building relationships with customers to help them maximize their investment in Atlassian products, focusing on product adoption and long-term growth. CSMs work closely with various customer profiles, from executives to global teams, and develop strategies to mitigate churn while ensuring that customers realize the value of their solutions. Candidates for this position should have significant experience in customer success or account management, with specific expertise in managing enterprise customers using complex SaaS products and tools.

Atlassian offers its employees the flexibility to work from the office, home, or a mix of both, enhancing their ability to manage personal and family commitments. The company, being distributed-first, conducts interviews and onboarding virtually and hires globally in regions where they have a legal entity. Enterprise Customer Success Managers (CSMs) play a crucial role in helping customers realize the value of their Atlassian solutions, engaging with various client profiles to support product adoption and growth. In this role, CSMs are expected to develop trusted advisor relationships, manage customer success plans, and proactively address potential churn while maintaining deep product knowledge. Candidates should have experience in customer success or account management, be familiar with major Atlassian tools, and be capable of balancing customer needs effectively.

At Atlassian, employees have the flexibility to work from the office, home, or both, allowing them to better manage their personal and family commitments. The company's hiring practices extend globally, with virtual interviews and onboarding processes, reflecting its distributed-first culture. Enterprise Customer Success Managers (CSMs) play a crucial role in helping customers maximize their investment in Atlassian products by facilitating successful adoption and ongoing growth. In this role, CSMs build relationships with a diverse range of customer profiles and collaborate on success plans to ensure alignment and progress. Candidates for this position should have 5-8 years of experience in Customer Success or account management, a strong understanding of SaaS products, and fluency in Portuguese and English.