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The Advisory Services team within Miro’s Professional Services provides strategic guidance to Enterprise customers on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. In this role you’ll support adoption by showing best practices, partner with IT and business stakeholders to align Miro’s value with organizational goals, run assessments, design change initiatives, implement governance models, facilitate workshops, and develop prototypes to inspire innovation. You’ll lead workshops to improve collaboration, assess and optimize team workflows, guide change initiatives, coach on Agile practices, and identify barriers to achieve measurable improvements. Requirements include 3–5 years in consulting/change management/Agile or related fields, experience with enterprise or fast-moving environments, strong facilitation, tool adoption experience, familiarity with Human-Centered Design and governance frameworks, and excellent communication skills. Benefits include a global package (equity, wellbeing, equipment allowance, Learning & Development stipend) with location-specific salary ranges (Los Angeles $148–$185k, San Francisco $168–$210k, New York $164–$205k), along with Miro’s mission and culture and a commitment to diversity and belonging, with Recruitment Privacy Policy governing applicant data.

Miro's Professional Services team helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisory, onboarding, and technical account management with agentic AI on Miro's platform. As a Technical Account Manager, you’ll partner with Sales and Go-To-Market teams to maximize customer value, lead pre-sales discovery, scope engagement proposals, and translate Sales promises into delivery with measurable business outcomes. Your responsibilities include Engagement Management and Pre-Sales, guiding AI-driven workflow design, advising on integrations via Miro’s API/WebSDK/MCP, proactive platform optimization, change management for scaling adoption, and quarterly business reviews to track progress. Requirements include 5+ years in enterprise SaaS roles (with pre-sales experience), strong technical fluency with APIs and IT ecosystems, experience with AI and agentic workflows, proficiency in German and English, ability to travel up to 25%, and demonstrated ability to drive large-scale change and executive-level workshops. The role uses a fractional engagement model, supporting up to three enterprise customers at 33/50/100% dedication, emphasizing strategic advisory over delivery or training, with benefits like equity, wellbeing support, learning stipend, and a diverse, inclusive culture.

Miro’s Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. In this role, you will support adoption by demonstrating best practices, align Miro’s value with organizational goals through IT and business stakeholder partnerships, conduct assessments, design governance, and facilitate workshops to improve collaboration and inspire innovation. You’ll lead workshops, assess team workflows, develop prototypes, guide change initiatives, coach on Agile practices, and identify barriers to drive measurable improvements in teamwork and productivity. Requirements include 3–5 years in consulting, change management, or Agile; enterprise or fast-paced experience; strong facilitation; familiarity with Human-Centered Design, governance frameworks, and collaboration tools; experience with Agile and Miro or similar platforms; excellent communication and adaptability. Perks include global benefits (equity, wellbeing, equipment allowance, and an L&D stipend), location-specific salary ranges (LA: $148k–$185k, SF: $168k–$210k, NYC: $164k–$205k), and a culture that emphasizes belonging, diversity, collaboration, and continuous growth.

The Technical Account Manager (TAM) role at Miro’s Professional Services partners with Enterprise customers as a fractional strategic advisor to maximize business value from Miro’s Innovation Workspace, driving AI-powered adoption and embedding Miro into customers’ innovation operating models. Responsibilities include engaging with Sales on pre-sales, scoping and prioritizing opportunities; leading customer discovery and articulating value to executives; shaping services proposals; and guiding AI-driven workflow design and integration using Miro APIs, WebSDK, and MCP. You’ll also monitor platform health, recommend adoption improvements, enable scaling via Centers of Excellence, and co-facilitate Quarterly Business Reviews to align with business outcomes and continuous improvement. Requirements include 5+ years in consulting/enterprise SaaS with pre-sales experience, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, familiarity with MCP and low/no code tools a plus, executive facilitation skills, German & English fluency, and willingness to travel up to 25%. The role operates in a fractional engagement model supporting up to three enterprise clients, with a focus on strategic advisory rather than hands-on technical support, alongside a culture that offers growth, equity, wellbeing benefits, a learning stipend, and a commitment to diversity and inclusion.

Miro's Advisory Services team, within Professional Services, provides strategic guidance to Enterprise customers with a focus on human-centered change, experience design, product expertise, and workflow transformation to accelerate value realization on Miro. The role involves helping teams adopt Miro by showcasing best practices, aligning value with organizational goals with IT and business stakeholders, conducting assessments, designing change initiatives and governance models, and facilitating workshops to improve collaboration, including creating simple prototypes and coaching Agile practices. You’ll lead workshops, assess workflows, partner with stakeholders to connect Miro’s value to goals, guide scalable change initiatives, develop prototypes, and coach teams on Agile ways of working to integrate Agile principles. Requirements include 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation, proven ability to drive tool adoption or improved collaboration, familiarity with Human-Centered Design and governance, Agile methodologies, and excellent communication in dynamic environments. Benefits include equity, wellbeing, a WFH equipment allowance, an annual Learning & Development stipend, location-specific salary ranges (LA $148–$185k, SF $168–$210k, NY $164–$205k), and Miro’s commitments to diversity, belonging, and a Recruitment Privacy Policy.

The Professional Services team at Miro helps Enterprise customers maximize value from the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers, powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) acts as a fractional strategic advisor, guiding workflow optimization, AI-powered adoption, and embedding Miro into customers’ innovation operating models, with responsibilities spanning post-sale advisory and pre-sales engagement shaping. Key duties include leading customer discovery, developing well-scoped service proposals, designing AI-driven workflows using Miro’s API/WebSDK/MCP, monitoring platform health and adoption, and co-facilitating QBRs with Customer Success Managers. Requirements include 5+ years in enterprise SaaS-related roles, strong pre-sales experience, technical fluency with APIs and IT ecosystems, expertise in large-scale change management and agentic AI workflows, and fluency in German and English with up to 25% travel. The engagement model features fractional assignments supporting up to three enterprise customers at 33/50/100% dedication, focusing on strategic advisory rather than training or development, with benefits such as equity and learning stipends, and a culture centered on diversity, collaboration, and growth.

The Senior Frontend Engineer on Zendesk AI Agents will shape and build the platform, collaborating with PMs, AI/ML engineers/scientists, and backend developers to deliver fast, reliable features with a strong focus on user experience and scalable AI products, while maintaining a solid codebase and rapid iteration. Responsibilities include maintaining and developing the Zendesk AI Agents platform with TypeScript and React, proactively improving codebase and architecture (including CI/CD and deployment), contributing to modular and scalable solutions, building user-friendly frontend apps to design conversations and automate workflows, working with the team to ensure features are stable and intuitive, and continuously learning new tools to enhance UX and reduce complexity. The ideal candidate is communicative and product-minded, confident with web standards, proficient in TypeScript and React (or similar like Angular/Vue), capable of mentoring and writing tests, embraces feedback, and may have server-side/infrastructure/micro-frontends experience; they should be able to address performance bottlenecks, care about engineering practices and end-user needs, enjoy mentoring and asking for help, and be curious with strong English skills. Success is measured by contributions to frontend architecture and performance, shipping features that solve real customer problems, and influencing the team’s product direction with ideas. Zendesk offers a hybrid work environment, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may screen applications, and accommodations can be requested by emailing peopleandplaces@zendesk.com.

Zendesk is hiring a Strategic Pursuit Lead to own pursuit strategy for the most complex, high‑value opportunities (typically $1M+), using CX and technical expertise to shape executive conversations and define outcome‑driven value propositions that shift discussions from product features to measurable business outcomes. The role involves leading end-to-end pursuits, translating CX requirements into clear solution and delivery implications, driving solution design aligned with customer KPIs, building data‑backed ROI models, and partnering with platform architects and engineering to de‑risk procurement and shorten sale cycles, plus leading competitive positioning and win themes. You will serve as executive sponsor, cultivate and present to C‑suite stakeholders, escalate blockers, and secure internal commitments, while representing Zendesk externally at industry events and customer forums to strengthen market perception and create reference opportunities. The required qualifications include strategic deal leadership with a proven track record closing multi‑million‑dollar enterprise deals, CX subject matter expertise, consultative selling and financial acumen, collaborative executive presence, and thought leadership and public speaking ability; preferred qualifications include 10+ years in consulting around customer service or CX in tech, a bachelor’s degree in Engineering/CS (MBA preferred), 5+ years applying AI in customer service, and willingness to travel. Zendesk emphasizes a hybrid work model, global diversity, equity, and inclusion, and notes that AI may be used to screen applications; they also provide accommodations for applicants with disabilities.

Zendesk is hiring a Product Manager to own the Testing & Observability suite for Zendesk AI Agents, focusing on simulating conversations, evaluating quality (accuracy, tone, policy adherence), running experiments, and catching regressions to enable safe, scalable AI deployments. You will define the product strategy and roadmap, ship an integrated testing experience in the builder/deployment flow, and design end-to-end simulation with real-pattern scenarios and pass/fail results that pinpoint failures. You’ll build the experimentation layer (A/B testing, staged rollouts) and a pre-publish readiness gate that quantifies deployment risk and gaps, while partnering with ML, QA, and platform teams on scoring, simulation infra, and tracing, and you’ll make the tooling usable by non-technical admins. The role requires several years of product management experience, 2+ years building for non-technical users in complex B2B SaaS, experience shipping AI/ML reliability-focused products, and a track record coordinating across multiple engineering teams; bonus points for simulation/synthetic data, conversational AI, and experimentation infrastructure experience. Success means testing becomes part of the standard agent-building flow, customers can quantify readiness and catch regressions before users see them, automated resolution improves, and the testing platform becomes a shared capability for other AI-powered experiences, with a multi-step interview process including a case study.

The role is Senior AI Product Specialist Sales Operations Analyst at Zendesk, blending sales operations expertise with technical and data manipulation skills to optimize AI product specialist workflows, improve pipeline accuracy, and enable data-driven sales and product strategies. It is a high-impact individual contributor role requiring mastery of CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product initiatives amid ongoing growth and system integrations. Key responsibilities include enabling sales and AI product adoption workflows with Sales leadership and product management, ensuring data integrity across Salesforce and other platforms, building automation pipelines for data syncing and reporting, performing strategic analytics, forecasting, and compensation management, and coordinating with Sales Ops, RevOps, Data Science, Engineering, and Finance while enforcing compliance. Essential qualifications include 5+ years of experience blending Sales Operations and Product/AI Operations in SaaS or AI-driven environments, a strong focus on data accuracy and process improvement, ability to influence across matrixed teams, enthusiasm for AI technologies, and an autonomous, proactive mindset; technical expertise in Salesforce, CPQ, and incentive models, with familiarity with AI ecosystems as a plus, plus strong communication and project management skills. The role offers a US base salary range of $94,000-$140,000 with potential bonuses and benefits, a hybrid work arrangement, and Zendesk's commitment to diversity and equal opportunity with AI screening and accommodations available if needed.

Forethought, launched in 2018 and acquired by Zendesk in April 2026, offers enterprise AI agents for customer experience and powers billions of monthly interactions for brands like Upwork, Grammarly, Airtable, and Datadog. The company’s Product Design Team conducts user research and designs end-to-end AI-driven CS products that connect customers with live services and CS expertise quickly and accurately. The Senior Product Designer will lead various initiatives, collaborate cross-functionally, advocate Design Thinking, conduct research, and contribute to design systems and the product’s look and feel. Requirements include a bachelor’s or master’s in a design-related field, 6+ years of professional design experience, strong visual craft, and a proactive, ambiguity-tolerant mindset; US base salary ranges from $190k to $286k with potential bonuses or incentives, with final offers based on capabilities and location. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI may be used to screen applications.

Tempo serves over 30,000 customers—including a third of Fortune 500 companies—and provides an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, building on its status as the #1 time management add-on for Jira in the Atlassian ecosystem since its 2007 origins. The Senior Solutions Engineer role, based in Sydney, APAC, acts as a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, targeting mid-market and enterprise accounts with a blend of technical mastery and value-based SaaS sales. Responsibilities include strategic value selling, AI and SPM advocacy, partner and ecosystem enablement, deal strategy and technical validation, feeding customer insights back to product, and developing scalable demo environments and technical documentation. Candidates should have 5+ years in Solutions Engineering or enterprise consulting in enterprise B2B SaaS, with strong domain expertise in SPM/PPM/resource management or enterprise agility, AI/data literacy, and deep knowledge of the Atlassian Cloud ecosystem. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits, professional development opportunities, travel and events, and a commitment to an inclusive, equal-opportunity workplace where employees can help shape the future of enterprise productivity software.

Tempo Software is a PE-backed SaaS company in the Atlassian ecosystem with about $200M+ ARR, serving 30,000+ customers including a third of the Fortune 500, and nine global entities across multiple currencies. The Director of Accounting is a senior, hands-on leader reporting to the VP Controller, responsible for the month-end close, accounting operations, audits, and strategic finance projects, serving as a true player-coach. Key duties include closing across nine entities and currencies, managing intercompany eliminations and transfer pricing, overseeing AP, payroll, banking, and investor reporting, and building an audit-ready GL infrastructure with system implementations and cross-functional collaboration. Qualifications require 7–10 years of progressive accounting with a CPA and US GAAP focus (especially ASC 606 revenue recognition, multi‑currency consolidations, intercompany, and deferred revenue), PE-backed experience, NetSuite preferred, and strong Excel, with a proactive, hands-on mindset. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits, professional development opportunities, and a collaborative culture focused on impact, innovation, and growth.

GitKraken is the developer experience platform used by over 40 million developers and 100,000 organizations worldwide, combining AI and workflow orchestration to reduce toil and accelerate productivity across desktop, CLI, IDE, web, and mobile. The role of Customer Support Engineer I involves handling technical support across the GitKraken product suite, diagnosing issues, enabling better workflows, advocating for customer needs internally, and contributing to internal documentation, AI tooling, and cross-functional projects, with primary support for the western half of the Americas and APAC. Requirements include 3–5 years of Tier 2+ support experience, ability to reproduce bugs and analyze logs, familiarity with coding principles and Git concepts, cross-OS proficiency, comfort with AI tools, and strong communication and collaboration skills, plus an associate degree or equivalent. Responsibilities cover technical support and troubleshooting, escalation management, customer enablement, translating complex concepts into actionable steps, authoring help center docs, contributing to AI tooling, and collaborating with Marketing and Sales; bonus points for experience with Git hosting services, IDE clients, networking/cloud knowledge, and bilingual skills. Benefits include competitive compensation with performance-based increases, generous PTO, travel opportunities, health/dental/vision insurance, parental leave, a 401(k) with company matching, a remote or Scottsdale-based hybrid location, an inclusive Equal Employment Opportunity commitment, and opportunities for growth and development.

DX is a fast-growing SaaS company based in Salt Lake City that uses millions of data points daily to provide insights into developer productivity and experience for customers like Pinterest, GitHub, BNY, Xero, and many others. The role is located in Salt Lake City, UT, with a #LI-hybrid designation. DX has scaled profitably, tripling annual recurring revenue in recent years, and recently closed its acquisition by Atlassian, which will expand resources, accelerate growth and R&D, and increase impact for customers. What we value centers on individual mastery and becoming the best at your craft, with those who exhibit this quality thriving and being unduly rewarded, while outcomes may be influenced by external factors beyond our control. What you'll own includes achieving opportunity and pipeline goals on a monthly, quarterly, and annual basis; leading a team of 7-9 SDRs to exceed quota and support their development; fostering a positive, winning culture; guiding SDRs on prospecting, discovery, and strategic engagement; and analyzing performance metrics to coach and close gaps.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where it has a legal entity. The Role is Manager of Commercial Customer Success at DX, leading a team of CSMs to drive customer satisfaction, adoption, renewal, and expansion, while managing a small portfolio of customers and aligning with DX's growth objectives. Responsibilities include onboarding and developing CSMs, coaching and mentoring, ensuring mastery of DX products, proactively managing customer health and risk, and collaborating cross-functionally with Sales and Product to enhance the customer experience. About DX: a bootstrapped, profitable company delivering insights into developer experience and productivity, headquartered in Salt Lake City, with rapid 3x YoY growth and clients such as Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings. About You: a high-performing, meticulous professional who thrives in fast-paced environments, can learn complex products, communicates clearly to technical and non-technical stakeholders, mentors teams, and collaborates cross-functionally, with bonus points for startup experience or familiarity with technical leadership audiences.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country with a legal entity to help employees balance family, personal goals, and priorities. The role is Manager of Commercial Customer Success at DX, where you’ll lead and develop a team of CSMs, ensure mastery of the DX product, drive customer value, and focus on renewals and expansions within your portfolio. About DX: a bootstrapped, profitable company with 3x year-over-year growth, based in Salt Lake City, serving clients like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings, and focused on helping engineering orgs improve developer experience and productivity. Responsibilities include onboarding and coaching the CSM team, driving customer outcomes to meet renewal and expansion targets, proactively managing health and risk, pursuing upsell opportunities, and collaborating cross-functionally with Sales, Product, and other departments. The culture emphasizes mastery and performance, with a fast-paced environment, and the ideal candidate is a meticulous, high-performing leader who communicates well with technical and non-technical stakeholders and may have startup experience or familiarity with technical audiences (e.g., Platform Engineering, CTOs).

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, including the Netherlands. They are hiring a Solution Sales Executive to join their distributed team in the EMEA region, reporting to the Regional Head of Solution Sales. The Solution Sales team drives adoption of the Service Collection, champions customers, and feeds feedback to product and engineering to improve the experience, while collaborating with Account Executives, Solution Engineers, Partners/Alliances, Product, and Marketing. Expectations emphasize teamwork, a customer-first mindset, effective communication across senior stakeholders, strategic territory and account planning, and a commitment to continuous learning. Responsibilities include leading end-to-end sales motions for ITSM/ESM, coordinating with account teams on planning, building territory and account plans, and co-selling with solution partners and GSIs.

Atlassian offers flexible work locations—office, home, or a combination—putting more control in employees’ hands for family, personal goals, and priorities. They hire globally where they have a legal entity and can recruit from anywhere in the Netherlands. They are hiring a Solution Sales Executive for the EMEA region to drive adoption of the Service Collection and provide customer feedback to product and engineering teams. The role involves collaborating with Account Executives, Solution Engineers, Partners/Alliances, as well as Product and Marketing, with a focus on a customer-first mindset, strategic territory and account planning, and multi-level stakeholder engagement. Key responsibilities include leading end-to-end sales motions for ITSM/ESM, partnering with account teams on planning, building territory and account plans, and co-selling with solution partners and GSIs.

DX is a fast-growing SaaS company based in Salt Lake City that helps engineering leaders build high-performing teams and collects millions of data points daily to deliver insights on developer productivity, with customers including Pinterest, GitHub, BNY, and Xero. The role is located in Salt Lake City, Utah, with a hybrid work arrangement. The company has grown profitably, tripling annual recurring revenue, and recently closed an acquisition by Atlassian to expand resources, accelerate growth and R&D, and increase customer impact. DX values mastery and exceptional individual performance, emphasizing doing the work at the highest level even when outcomes are uncertain. In this role you'll own achieving opportunity and pipeline goals, lead a team of 7-9 SDRs, foster a positive, winning culture, mentor SDRs on prospecting and discovery, and analyze metrics to coach and close gaps.

The Innovation Architect is part of Miro’s Professional Services within the MOST program, a subscription-based enterprise offering that provides 240 hours per year for customers to design, implement, and scale collaborative work. The role serves as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current operating models, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap, including AI workflow advisory to move from ad hoc usage to intelligent systems. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with governance and lifecycle management, leading AI workflow advisory, facilitating executive and cross-functional workshops, driving adoption through change management, tracking outcomes, surfacing risks, and delivering reusable assets. Requirements include 6+ years in consulting/change management/PS for enterprise, experience leading discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or comparable platforms, hands-on AI workflow design, and the ability to present complex topics to non-technical audiences while collaborating across IT, Product, Design, Strategy, and PMO. Perks and culture include a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse team, and Miro’s mission to empower teams with an emphasis on belonging and inclusion, with location-specific benefits and an invitation to apply.

The Innovation Architect is part of Miro's Professional Services MOST program, a subscription-based offering that gives enterprise clients 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration. The role serves as the strategic and architectural layer of a MOST engagement, running discovery, diagnosing current work patterns, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap, including AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (governance, access, naming, lifecycle), facilitating executive and cross-functional sessions, driving adoption with change management, monitoring outcomes, and contributing reusable delivery assets. Requirements include 6+ years in consulting/change management/Agile/PS for enterprises, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or similar tools, experience designing AI-powered workflows, and the ability to explain complex topics to non-technical audiences while coordinating IT, Product, Design, Strategy, and PMO priorities. The posting also notes Miro’s global benefits (equity, wellbeing, equipment allowance, L&D stipend) and highlights its diverse, inclusive culture, product mission, and a Recruitment Privacy Policy for applicant data.

The Innovation Architect is part of Miro’s Professional Services MOST program, which gives enterprise customers 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration, and the role collaborates with CSMs, Technical Architects, and Engagement Managers on complex accounts. It functions as the strategic and architectural layer of MOST engagements, running discovery, diagnosing current operating practices, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap, including AI workflow advisory to create repeatable, intelligent workflows. Key duties include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management at scale), facilitating executive and cross-functional sessions, and driving adoption through change management and coaching. Requirements include 6+ years in consulting/change management/Agile transformation or professional services for enterprise, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance and enterprise-scale architecture, fluency in Miro or similar tools, and hands-on experience with AI-powered workflow optimization, plus the ability to simplify complex topics for non-technical audiences across IT, Product, Design, Strategy, and PMO. Benefits include a global package with equity, wellbeing, equipment allowance, and an L&D stipend, with location-specific variations; Miro emphasizes belonging, diversity, and inclusion and shares information about its mission and recruitment privacy policy.

- The Innovation Architect sits in Miro's MOST program within Professional Services and collaborates with CSMs, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements for enterprise customers with 240 hours per year. - The role provides the strategic and architectural layer, running discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a year-long roadmap for how to use 240 hours, including AI workflow advisory. - Key responsibilities include owning the solution roadmap for a portfolio of MOST accounts, designing end-to-end Miro implementations (governance, access models, naming, lifecycle management), and facilitating executive and cross-functional workshops. - It also entails driving adoption through change management, tracking progress against outcomes, surfacing risks, and contributing reusable delivery assets to raise consistency and speed across PS engagements. - The role requires 6+ years in consulting/change management/Agile/professional services for enterprise clients, experience leading structured discovery with VP-level stakeholders, governance knowledge at scale, fluency in Miro or similar tools, AI workflow experience, and the ability to communicate complex topics to non-technical audiences while collaborating across IT, Product, Design, Strategy, and PMO.

The Innovation Architect is a strategic/architectural lead within Miro's MOST program, responsible for turning enterprise goals into a structured 240-hour plan and designing the governance and collaboration infrastructure to support those goals. They own end-to-end Miro implementations, lead AI workflow advisory, and drive adoption through change management, executive workshops, and tracking outcomes across the subscription lifecycle. The role requires 6+ years in consulting or professional services, experience running discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or similar tools, and experience designing AI-powered workflows. They work across IT, Product, Design, Strategy, and PMO to deliver a sequenced plan, create reusable assets, and ensure delivery quality from day one. Miro emphasizes diversity and belonging, offers global benefits such as equity and an L&D stipend, and operates under a Recruitment Privacy Policy governing applicant data.

- The Innovation Architect is a role within Miro's Professional Services MOST program, a subscription-based offering for enterprise customers that provides 240 hours per year to design, implement, and scale collaborative work. - The role acts as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a 240-hour roadmap, including AI workflow advisory. - You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations, lead AI-powered workflow optimization, facilitate executive workshops, drive adoption with change management, track outcomes, and develop reusable delivery assets. - Requirements include 6+ years in consulting or related fields, experience conducting structured discovery with VP-level stakeholders, enterprise-scale governance knowledge, fluency in Miro or comparable platforms, and the ability to simplify complex topics for non-technical audiences. - Benefits include equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, and location-specific details, with Miro emphasizing collaboration, inclusion, and a diverse, global team.

- The Innovation Architect is part of Miro's Professional Services MOST program, providing 240 hours per enterprise year to help teams design, implement, and scale collaboration in Miro. - The role serves as the strategic and architectural layer, leading discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and mapping a 240-hour roadmap; it also leads AI workflow advisory to create intelligent, repeatable collaboration systems. - Responsibilities include owning solution roadmaps for a portfolio, architecting end-to-end Miro implementations (governance, access, naming, lifecycle) for large organizations, facilitating executive workshops, driving adoption through change management, tracking outcomes, surfacing risks, and building reusable assets. - Requirements include 6+ years in consulting/change management/PS for enterprise, experience with structured discovery at VP level, knowledge of collaboration governance, fluency in Miro or similar tools, hands-on AI-enabled workflow design, and the ability to simplify complex topics for non-technical audiences while coordinating across IT, Product, Design, Strategy, and PMO. - Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), champions a diverse, inclusive culture, notes location-specific benefits, and references a Recruitment Privacy Policy.

- The Innovation Architect is a role within Miro's Professional Services MOST program, which provides enterprise customers 240 hours per year to work with Miro experts on design, implementation, and scaling of collaboration, alongside CSMs, Technical Architects, and Engagement Managers on complex accounts. - The role acts as the strategic and architectural layer of a MOST engagement, running discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap, including AI workflow advisory to create repeatable, intelligent processes. - Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with workspace governance and lifecycle management, facilitating executive sessions, driving adoption via change management, tracking progress against outcomes, and producing reusable assets for future engagements. - Requirements include 6+ years in consulting/change management/Agile transformation or enterprise PS, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance at scale, fluency in Miro or similar platforms, hands-on AI workflow design, and the ability to simplify governance for non-technical audiences while working across IT, Product, Design, Strategy, and PMO with conflicting priorities. - What's in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a diverse, collaborative environment; Miro emphasizes belonging and inclusion, with location-specific benefits and a Recruitment Privacy Policy for applicants.

The Innovation Architect is part of Miro's Professional Services MOST program, which provides enterprise customers 240 hours per year for design, implementation, and scaling of collaboration, and acts as the strategic and architectural layer within a MOST engagement. They lead discovery, diagnose how teams currently work, design governance and collaboration infrastructure, and build a sequenced 240-hour roadmap aligned to business outcomes while owning AI workflow advisory to move from ad hoc usage to intelligent, repeatable systems. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, mapping operating models, designing end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management), leading AI workflow workstreams, facilitating executive workshops, driving adoption through change management, tracking progress against outcomes, and creating reusable delivery assets. Requirements include 6+ years in consulting, change management, Agile transformation, or professional services for enterprise, experience conducting structured discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or similar tools, hands-on AI workflow design, and the ability to present complex topics to non-technical audiences across IT, Product, Design, Strategy, and PMO. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend; Miro emphasizes diversity and inclusion, provides location-specific benefits, and is a global visual workspace platform serving 100M+ users and 250,000+ companies with a culture focused on collaboration.

The Innovation Architect is part of Miro’s Professional Services within the MOST program, a subscription offering that gives enterprise clients 240 hours per year to work with Miro experts. They serve as the strategic and architectural layer of MOST engagements, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap plus AI workflow advisory. Responsibilities include owning solution roadmaps for a portfolio of MOST accounts, architecting end-to-end Miro implementations, facilitating executive and cross-functional workshops, driving adoption through change management, and tracking outcomes while surfacing risks. Requirements include 6+ years in consulting or professional services, experience with structured discovery at VP level, governance knowledge at enterprise scale, fluency in Miro or similar tools, hands-on AI workflow design, and the ability to simplify complex topics for non-technical audiences while coordinating across IT, Product, Design, Strategy, and PMO. Benefits include global perks (equity, wellbeing, equipment allowance, and a learning stipend) and a diverse, collaborative culture, with location-specific differences and the Recruitment Privacy Policy in effect.

Zendesk is hiring a Senior Full Stack Engineer to build a real-time voice AI product designed to make live conversations natural and reliable. The role involves designing backend services for real-time voice, integrating telephony, WebRTC, real-time audio processing, and external AI/speech services, and shipping end-to-end features across backend and frontend as needed. You will focus on latency, reliability, observability, and platform performance, tackling challenges like turn-taking and graceful handoffs to humans through collaboration with product, design, and ML teams. Basic qualifications include 3+ years building production software with backend focus, experience with real-time or event-driven systems (WebRTC, SIP), and Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, speech models, and full-stack experience. The US base salary ranges from $145,000 to $217,000 and may include bonus or benefits, with offers based on capabilities, experience, and location, alongside Zendesk’s commitment to hybrid work, inclusion, and equal opportunity.

Zendesk is hiring a Forward Deployed Engineer (FDE) in the Technical Presales team to act as a hybrid software engineer and strategic consultant who embeds with strategic customers to design, build, and deliver production-grade AI solutions that drive measurable ROI. Responsibilities include leading end-to-end delivery of AI/LLM solutions, building production-grade integrations and data pipelines, troubleshooting complex blockers, collaborating with Sales Engineering and Product teams, and turning customer insights into prioritized product feedback. Requirements include a founder mindset, 5+ years of software engineering for production systems, full-stack fluency across frontend and backend and cloud infrastructure, hands-on experience with LLMs, RAG, vector stores, and production deployment, and willingness to travel 25–50%. Preferred qualifications include prior FDE or professional services experience, familiarity with LangChain/LlamaIndex/Haystack, knowledge of Zendesk APIs or customer support platforms, and experience with ML observability, governance, and security/compliance. Compensation is US OTE $200k–$300k with an 80/20 base/commission split, plus potential bonuses and benefits; Zendesk emphasizes a diverse, inclusive culture with a hybrid work model and notes AI-based screening and accommodations for applicants with disabilities.

This is a hybrid role based in Salt Lake City at DX, a fast-growing SaaS company that helps engineering leaders build productive teams and collects data to reveal insights on developer productivity for clients like Pinterest and GitHub, with recent ARR growth and acquisition by Atlassian to accelerate impact. DX emphasizes individual mastery and being the best at your craft, rewarding those who excel while acknowledging that some outcomes are outside personal control. The role involves prospecting outbound and inbound leads, creating relationships and opportunities, delivering an extraordinary experience to software engineering leaders, learning personalized outreach and social selling, and partnering closely with account executives and the marketing team. You should expect a challenging environment that supports ownership without micromanagement and opportunities to level up skills and compensation faster than in traditional roles. The position is designed to deliver a measurable impact on the company’s success as Atlassian integration expands resources, growth, and R&D.

Atlassian aims to help customers compete in the modern digital economy and has built a multi-billion-dollar software business with over 300,000 paying customers, hundreds of partners, and millions of users worldwide. The culture is open, welcoming, collaborative, and relentlessly focused on customer success. The Strategic Solution Sales team develops and executes sales strategies to drive adoption of Atlassian’s Service Collection (ESM/ITSM/Customer Service Management) among the largest customers. The Strategic Solution Sales Executive acts as a customer champion, feeding insights back to product and engineering to improve the customer experience while owning a regional territory and partnering with Strategic Account Executives, Solution Engineering, Channel Partners, Product, and Marketing. The role involves developing and executing revenue-driving sales strategies for named strategic accounts, serving as a knowledge leader on Service Management trends for the largest DACH-region accounts, engaging with customers to propose value-based solutions, and aligning with Marketing, Product, and Partner teams to explore co-selling opportunities.

Atlassian offers flexible work options (office, remote, or hybrid) but the role must be based in a country with a legal entity (France, Netherlands, Poland, or the UK) and relocation is not provided. Atlassian serves over 300,000 customers and aims to unleash the potential of every team through software, values collaboration and “play as a team,” and is leading AI integration in its cloud products to build trust and accelerate customer outcomes during cloud migration. The role focuses on guiding a powerful sales strategy for a set of high-value, strategic accounts, understanding their long-term business goals, and creating tailored plans for mutual growth. Responsibilities include developing and executing strategic sales and account plans, building relationships with decision-makers and C-level executives, simplifying sales processes, negotiating complex deals, researching markets, and reporting to senior management while traveling and attending industry events. Requirements include 10+ years of quota-carrying enterprise software sales, strong English (Spanish preferred), experience with C-level relationships and complex procurement, ability to lead territory and strategic account plans, and a proven track record of meeting targets and driving large transformation deals in multi-million dollar accounts.

At Atlassian, you can work in an office, from home, or in a hybrid arrangement, but you must be located in a country with a legal entity (France, Netherlands, Poland, or the UK) and relocation is not provided. Atlassian serves over 300,000 customers worldwide and aims to unleash every team's potential through software, guided by a culture of teamwork where employees work with Atlassian, not for Atlassian. The company is leading responsible AI integration into cloud products, migrating customers to the cloud, building trust through cost transparency, and accelerating customer outcomes while developing a powerful sales strategy. The role involves steering the use of products and services for high-value, strategic accounts, understanding their long-term goals, and crafting customized growth plans. Requirements include 10+ years of quota-carrying enterprise software sales, strong English (Spanish preferred), experience with C-level relationships, navigating complex procurement, and a proven track record in leading territory and strategic account plans and multi-million-dollar transformation deals.

Atlassian offers flexible work options (office, home, or hybrid) but requires you to be located in a country where the company has a legal entity (France, Netherlands, Poland, or the UK) with no relocation support provided. The company serves over 300,000 customers and aims to unleash every team's potential through software, drive customer impact and revenue growth, and emphasizes a “play as a team” culture while responsibly integrating AI into its cloud products and migrating customers to the cloud with cost transparency. The role involves steering the use of various products for the most strategic, high-value customers, understanding their long-term goals, and crafting customized growth strategies for mutual success. You will develop and implement strategic sales and account plans, build relationships with key decision-makers and C-level executives, collaborate with internal teams and partners, lead complex negotiations, and provide sales performance updates while traveling for industry events. Requirements include 10+ years of quota-carrying enterprise software sales experience, strong English (Spanish preferred), proven ability to engage C-level relationships and navigate multi-stakeholder procurement, experience leading territory and strategic account plans, leading account teams, a track record of meeting targets, and driving transformation deals in large global accounts with multi-million-dollar spend.

Atlassian offers flexible, distributed work with virtual interviews and onboarding, serving 300,000+ customers worldwide and aiming to unleash every team's potential through powerful software. The culture emphasizes teamwork and shared success, with employees working with Atlassian, strong earning potential in sales, and a focus on the enterprise market and customer preference for Atlassian products. The company is responsibly integrating AI into cloud products to migrate customers to the cloud, prioritizing cost transparency, faster collaboration, and better business outcomes through a strong sales strategy. The role targets a subset of high-value, strategic customers, requiring understanding their long-term goals, developing customized growth plans, nurturing relationships with key decision-makers, and collaborating with internal teams and partners to deliver aligned solutions. Responsibilities include creating strategic sales and account plans to maximize expansion and customer success, understanding objectives, coordinating with internal teams and partners, leading negotiations and market research, providing performance updates to senior management, and engaging clients through travel and industry events.

Atlassian is a distributed-first company offering flexible work options (office, home, or a hybrid) with virtual interviews and onboarding, serving over 300,000 customers worldwide. Its goal is to unleash the potential of every team through innovative software, celebrate teamwork, and foster a culture where employees work with Atlassian, not for it, with strong earning potential in the vast enterprise market. The company is leading responsible AI integration into cloud products, migrating customers to the cloud, and building trust through cost transparency, faster collaboration, and accelerated business outcomes via a strong sales strategy. The role targets high-value, strategically important customers, requiring understanding their long-term goals and crafting customized growth strategies while nurturing relationships with key decision-makers and collaborating across internal teams and partners. What you’ll do includes developing strategic sales/account plans, aligning solutions with customer objectives, streamlining processes with internal and partner teams, leading negotiations and market research, staying informed on industry trends, and providing performance updates while traveling and attending events.

- Atlassian supports flexible work arrangements, but this role requires you to be located in the UK and does not provide relocation assistance. - The position is a Senior Solution Consultant within the globally distributed Advisory Services Delivery team, focused on Enterprise Strategy & Planning and ITSM, as an individual contributor. - You will deliver strategic technical guidance on Atlassian products to help clients realize value from their Atlassian investment. - Responsibilities include aligning on strategic outcomes with peers, partnering with customers to solve business challenges, identifying expansion opportunities, maintaining deep expertise, creating prescriptive guidance, and advocating for customer needs across Atlassian teams. - The role requires travel up to 30% domestically and, in some cases, internationally for internal and customer-facing events.

Atlassian offers flexible work options—office, home, or a hybrid approach—and this role requires being located in the UK, with no relocation support provided. You will join the Atlassian Advisory Services team, a globally distributed group of experts who help large enterprise customers realize value from Atlassian products and impact millions of users. This is a Senior Solution Consultant role focused on Enterprise Strategy & Planning and ITSM, operating as an individual contributor rather than a manager. Key responsibilities include collaborating with peers to define strategic outcomes, partnering with customers to solve business challenges through Atlassian products and solutions, identifying opportunities for service and product expansion, building deep expertise, creating technical content, and advocating for customer needs across cross-functional teams. You may travel up to 30% of the time domestically and, in some cases, internationally for internal and customer-facing events.

Atlassian supports flexible work options (office, home, or hybrid) and hires worldwide where it has a legal entity, with this role focusing on the UK & Ireland and support for other EMEA countries as needed. They are seeking an experienced commercial transactions attorney to work with the sales team, internal partners, and the Legal group to review and negotiate enterprise cloud and license agreements, including master services agreements. The role involves cross-functional collaboration with deal desk, privacy, risk and compliance, security, finance, accounting, and product teams to facilitate contract reviews, improve processes, and develop customer-facing materials and trainings. The ideal candidate will be a team player who owns tasks, builds relationships with sales, communicates empathetically, negotiates collaboratively, asks questions, and thrives working remotely in a multicultural environment while exploring AI-related legal issues. Atlassian is a public software company (NASDAQ: TEAM) with over 13,000 employees, recognized on the Fortune 100 Best Companies to Work For list for six consecutive years, and this role offers an opportunity to grow within the extended Go-to-Market team.

Atlassian offers flexible work options—office, home, or a hybrid approach—and hires in any country where we have a legal entity. We’re seeking a talented commercial transactions attorney to join the team to support our commercial business in the United Kingdom & Ireland, with flexibility to support other EMEA countries as needed. The role involves negotiating enterprise cloud and license agreements, master services agreements, and working with sales, deal desk, privacy, risk, security, finance, and product teams to streamline contract reviews and improve processes, plus developing trainings and materials for sales and channel teams. You’ll be part of Atlassian’s Legal Team, report to the Senior Director, Head of Commercial Legal EMEA, and collaborate with colleagues across EMEA and globally to support strategic transactions for a public NASDAQ company (TEAM) with over 13,000 employees and a six-year Fortune 100 Best Companies to Work For ranking. The ideal candidate is collaborative, ownership-driven, empathetic, curious about AI and its legal implications, comfortable working remotely in a multi-cultural team, and able to think creatively beyond the traditional legal toolbox while asking questions and building trusted relationships with sales colleagues.

This is a hybrid role in Salt Lake City for DX, a fast-growing SaaS company headquartered there that helps engineering leaders build high-performing, productive teams. DX collects millions of data points daily to power insights into developer productivity and experience for organizations such as Pinterest, GitHub, BNY, and Xero. DX recently closed its acquisition by Atlassian, and joining Atlassian is expected to expand resources, accelerate growth and R&D, and deliver greater impact to customers. The company values mastery and high performance, emphasizing doing your job at the highest level, while acknowledging that some outcomes depend on external factors. In this role you will prospect outbound and inbound leads, build relationships and opportunities with prospective businesses, deliver an extraordinary experience for software engineering leaders, learn personalized outreach and social selling, and partner with account executives and marketing, with the aim of accelerating your career, gaining ownership, and making a measurable impact on a company's success.

Atlassian is investing in its largest, strategic customers and partners with 82% of the Fortune 500, and its Account Management team focuses on deepening relationships, retention, and realizing value across the product portfolio. The Account Manager will drive revenue growth by maintaining high customer retention, proactively pursuing expansion opportunities, and leading upsell, upgrade, and cross-sell across the customer lifecycle, working closely with the Global Sales Team. The role requires collaboration on strategic opportunities such as white space analysis, strategic account planning and mapping, and cross-functional partnerships with Sales support teams, with the ability to adapt to complexity and prioritize high-value activities and 5+ years of relevant experience. Key responsibilities include accelerating growth via existing customer footprints, developing senior and executive relationships, managing high-value renewals and expansions, end-to-end growth opportunity management, and forecasting for the owned book. Minimum requirements include five+ years in account management or related roles, a proven track record of meeting targets, and preferred experience such as enterprise SaaS sales, working with partners, and familiarity with Salesforce, Clari, and Tableau.

Atlassian is focused on developing its largest strategic customers, partnering with 82% of the Fortune 500 and helping teams at IBM, Tesla, Dish, Lufthansa, and more, with an Account Management team aimed at deepening relationships and delivering value across the product portfolio. The role will drive revenue growth, maintain high customer retention, and lead expansion through upsell, upgrade, and cross-sell opportunities while partnering with the Global Sales team to grow the total book of business. Responsibilities include developing senior and executive relationships, managing high-value renewals and expansions across a broad product portfolio, owning growth opportunity management end-to-end, and working with Sales on account planning and whitespace analysis. Ideal candidates have 5+ years of relevant experience, a proven track record of meeting revenue targets and end-to-end sales cycles, strong relationship-building skills across cultures, and the ability to adapt, collaborate, and prioritize high-value activities, with preferred experience in Enterprise SaaS and cross-functional collaboration. In the first 90 days, the role emphasizes effective time management, discovery-driven opportunity identification, leading sales cycles, building credibility with stakeholders, and strategic account planning to maximize growth and retention, while aligning with Atlassian’s values and a customer-first, collaborative approach.

Zendesk is seeking a Senior Product Designer (Product-Led Growth) to join its team, based in Pune and requiring at least three days in the office per week, with a note that hires must be physically located in Karnataka or Maharashtra per the requisition. The role focuses on how customers discover, try, and buy Zendesk, prioritizing high-visibility PLG work that directly impacts conversion and monetization, with a preference for experience designing for enterprise SaaS and CX/EX solutions. You will own the design of key journeys such as the pricing page, in-product checkout, and self-serve expansion, prototype rapidly, and collaborate with product managers, engineers, and content designers to turn ideas into usable experiences while driving experimentation and funnel optimization across global teams. Requirements include 6+ years of product design experience with a strong portfolio showing measurable business results, PLG/funnel/monetization experience preferred, strong interaction design, information architecture, and systems thinking, plus proficiency with Figma, AI prototyping tools, and experience working across geographies and time zones to drive cohesive design outcomes. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may be used to screen applicants, and provides information about accommodations and equal opportunity employment.

Zendesk is seeking a machine learning/NLP-focused role embedded in a cross-functional team to research and build AI capabilities that improve customer support and scale ML across production. You will pair with applied ML scientists, research and deploy efficient AI solutions using techniques such as neural networks and information retrieval, and present your work to a global audience. Required: MSc in computer science, electrical engineering, math, or related fields; strong foundations in statistics and ML; Python proficiency; experience with a major DL library (prefer PyTorch); and a curious, pragmatic, results-oriented mindset; preferred: PhD and NLP/IR knowledge plus strong communication and collaboration skills. What we offer includes ownership of feature implementation, high impact work, a team of passionate people, opportunities to learn and grow, potential specialization in security, performance, and reliability, plus flexible hours and hybrid office/remote setup with medical and life insurance. The posting notes hybrid work arrangements and Zendesk's commitment to fairness, diversity and inclusion, and accommodation for applicants with disabilities, with AI or automated screening used in accordance with guidelines.

The Services Consultant will lead end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, leading solution design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and delivering client training and handovers with regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (tech support/consulting), must-have Amazon Connect experience, 3+ years building/deploying cloud-based solutions, experience implementing AWS environments, automation and integrations across contact centers, strong programming with AWS Lambda and Python, and a hands-on, problem-solving mindset. The role follows Zendesk’s hybrid work model with eligibility limited to candidates located in Karnataka or Maharashtra, India, requiring some in-office attendance and a schedule determined by the hiring manager, along with a culture that emphasizes work-life balance and inclusion. Zendesk notes that AI or automated screening may be used in candidate evaluation and provides equal opportunity employment statements, diversity and inclusion commitments, and accommodations processes for applicants with disabilities, including how to request accommodations.

The role is an Applied Scientist at Zendesk who designs and builds intelligent systems using data, ML, and LLMs to deliver measurable business impact, spanning the full lifecycle from opportunity identification to model deployment and iteration, with close collaboration across product, engineering, and business teams. Key responsibilities include owning business metrics such as churn reduction and AI attach rate, deeply understanding user workflows, defining hypotheses and evaluation criteria for AI/ML systems, designing and evaluating LLM-powered applications (agents, RAG, text-to-SQL, recommendations), establishing feedback loops, moving prototypes to production with engineering partners, building Python-based services and APIs, contributing to data infrastructure, and clearly communicating findings to diverse stakeholders while staying current with advances in the field. The qualifications cover 3+ years in data science/ML or related fields, a BA/BS in CS/data science/math, with an advanced degree highly preferred, plus business acumen and a user-centric mindset, the ability to measure outcomes, and strong collaboration skills; technically, hands-on ML/LLM experience, experimental design, agent architectures or prompt engineering, strong Python and SQL, API/backend familiarity, with nice-to-haves including Snowflake/dbt/Airflow and AI-assisted development tools and React experience. Why you’ll thrive: the role sits at the intersection of applied science, AI, and software engineering, offering the chance to shape high-impact, measurable products and a culture of experimentation, ownership, and cross-functional collaboration on high-visibility projects. Zendesk emphasizes an inclusive, hybrid work environment, with AI-based screening as part of policy, equal opportunity and diversity/inclusion commitments, and accommodations for applicants with disabilities, plus contact for accommodations.

Zendesk is hiring a Senior Engineering Manager to lead a distributed team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation to accelerate product delivery. The role involves coaching the team, managing multiple initiatives (governance, audits, high-availability infra), partnering with Corp Dev, Security, and product teams during acquisitions to standardize access and guardrails, owning on-call and incident response, and communicating progress and trade-offs to senior leadership while aligning with the Senior Director of Cloud Infrastructure on the roadmap. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, familiarity with Infrastructure as Code and GitOps, strong cross-functional collaboration, excellent communication, and experience with security/compliance frameworks such as SOC 2, FedRAMP, or ISMAP. Preferred qualifications include experience with tools like Claude and Cursor, familiarity with non-AWS clouds (GCP, Azure), and knowledge of reporting tools such as Wiz and Snowflake. The position offers a US base salary range of $200,000-$300,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace, transparent AI screening practices, and accommodations for applicants with disabilities.

Tempo Software is a large, award-winning Atlassian Marketplace vendor serving over 30,000 customers worldwide, offering integrated time management, resource planning, and budget management powered by automation and machine learning to simplify time logging. The company aims to help modern product and engineering teams work better and invites candidates to join its remote-first, globally distributed teams across the US, UK, and Canada. The Account Executive role covers the full sales cycle—from prospecting and qualifying leads to closing deals and maintaining relationships—collaborating with cross-functional teams to tailor solutions and drive revenue. Requirements include 3+ years in sales/BD/AM with a proven quota track record, strong communication and negotiation skills, CRM experience, the ability to thrive in a fast-paced environment, and a preferred Bachelor's in Business/Marketing or related field. Perks include flexible work arrangements, unlimited vacation, training and WFH reimbursements, comprehensive benefits, optional in-person meetups, and Tempo's commitment to equal opportunity and an inclusive culture.

Tempo Software is a leading, award-winning Atlassian Marketplace vendor serving over 30,000 customers, with integrated time management, resource planning, and budget management tools designed to help product and engineering teams work better. Their innovations in automation and machine learning make time logging seamless for highly skilled workers, giving team leads and executives deep insights to plan, manage, and deliver results. They are seeking a results-driven Account Executive to manage the full sales cycle—from prospecting and qualifying leads to closing deals and maintaining client relationships—and to collaborate with cross-functional teams to drive revenue growth. Requirements include 3+ years in sales, business development, or account management, a proven track record of meeting or exceeding quotas, strong communication and negotiation skills, CRM experience (Salesforce or HubSpot), and a preferred bachelor's degree in Business or Marketing. Tempo offers a remote-first culture with unlimited vacation in many locations, comprehensive benefits (health, dental, vision, and savings), training and WFH reimbursements, optional in-person meetups and travel to international offices, and is an equal opportunity employer; resumes should be submitted in English.

Tempo is a large, award-winning Atlassian Marketplace vendor serving over 30,000 customers, offering integrated time management, resource planning, and budget management tools that use automation and machine learning to streamline time tracking and provide leadership insights. They are seeking a results-driven Account Executive to manage the full sales cycle, collaborate with cross-functional teams, and drive revenue growth by tailoring solutions to customer needs. Key responsibilities include outbound and inbound prospecting, product demonstrations, pipeline management, contract negotiations, building long-term client relationships, and ensuring smooth onboarding and customer success. Requirements include 3+ years in sales, business development, or account management with a proven quota track record, strong communication and negotiation skills, CRM experience, ability to thrive in a fast-paced environment, and a bachelor’s degree in a related field preferred, with English and German language proficiency. The role offers a remote-first culture with flexible scheduling, generous benefits (including unlimited vacation in many locations, training and WFH reimbursements, health/dental/vision), optional in-person meetups, and Tempo’s commitment to equal opportunity and an inclusive workplace.

The Software Support Team Lead will guide and mentor a team of Software Support Engineers to deliver best-in-class customer support, overseeing day-to-day operations and helping engineers perform at their best. They’ll partner with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor SLAs and KPIs, and provide data-driven insights into team performance, while also serving as a key escalation point for incidents and cross-functional collaboration to reduce commercial risk. A strong coding background is essential, as many products enable customers to build functionality with Groovy and/or JavaScript. Responsibilities include people leadership (recruiting, onboarding, coaching, performance reviews, workload management, training materials) and leadership duties (owning customer outcomes, incident management and post-mortems, stakeholder management, and building relationships with Customer Success, Product, and Development) plus facilitating stand-ups and workshops to foster a collaborative culture. In operations, they will monitor metrics (CSAT, FRT, RoR, SLA), analyze trends, identify improvement opportunities for the team and customer experience, drive tooling and automation improvements with the Support Operations Manager, and contribute to knowledge base content and training materials.

The Associate Service Desk Analyst provides 1st-line service support and incident management for Adaptavist’s Managed Services, resolving issues or escalating as required within the agreed SLAs. The role covers the full ticket lifecycle from triage and debugging through smoke testing to final resolution. It prioritizes delivering excellent customer service by communicating professionally and keeping customers informed of progress. Key responsibilities include owning incidents, creating and triaging tickets, applying problem-solving techniques, assigning issues to the appropriate Systems Engineer, and coordinating with the incident team to achieve resolution. It also involves updating stakeholders, escalating blocked incidents, and producing incident documentation, supporting RCA, and conducting smoke testing before releasing solutions to production.

Atlassian supports flexible, distributed work, hires globally, and conducts virtual interviews, while focusing on customer-centric, data-driven GTM strategies to drive sustainable growth. It seeks a Principal Strategist to shape its AI strategy with an emphasis on consumption-based pricing to fuel P&L growth across its Enterprise solutions. The role requires partnering with the executive sales team and cross-functional stakeholders to set long-term direction, thrive in a fast-paced environment, and understand SaaS and consumption-based pricing. Responsibilities include developing actionable GTM strategies from ideation to design, performing qualitative and quantitative analysis, testing new ideas, and making recommendations to executive leadership. The position demands strong cross-functional stakeholder management, the ability to influence from frontline to C-suite, and the capability to build trust and marshal resources to achieve goals.

Atlassian offers flexible, distributed-first work options, allowing hires in any country with virtual interviews and onboarding. A dedicated team develops pragmatic, customer-centric GTM strategies using data-driven insights to drive sustainable growth, improve the sales process, and increase market share while delivering customer delight. Atlassian is seeking a Principal Strategist to build the AI strategy with a focus on consumption-based pricing, using qualitative and quantitative methods to fuel P&L growth from adoption, engagement, and retention of Enterprise solutions. The role will develop actionable GTM strategies from ideation to design, conduct internal and market due diligence, utilize frameworks, and create scalable options to achieve fiscal year goals and longer-term targets, while performing financial and market analysis to inform executive decisions. It also requires leading cross-functional stakeholder management, influencing across all levels, and building trust and relationships to marshal resources needed to accomplish goals.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or a blend of both. The company hires people in any country where it has a legal entity. They are seeking a Sales Leader to oversee a team dedicated to acquiring and managing large enterprise customers. The role involves developing and implementing enterprise sales strategies, fostering long-term relationships with key accounts, and achieving revenue targets, with collaboration across internal teams, channel partners, product specialists, account managers, and solution engineers to improve procedures and customer satisfaction. Additionally, the leader will be responsible for recruiting top sales professionals, nurturing a high-performance culture, and building strong relationships with key enterprise clients.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or in a hybrid arrangement to support personal priorities. They hire people in any country where they have a legal entity. They are seeking a Sales Leader to oversee a team focused on acquiring and managing large enterprise customers. The role involves developing and implementing enterprise-specific sales strategies, fostering long-term key account relationships, and achieving revenue targets, with collaboration across internal teams, channel partners, product specialists, account managers, and solution engineers to refine sales processes and satisfaction. Additionally, the leader will recruit top sales talent, cultivate a high-performance culture, and maintain strong relationships with major enterprise clients.

Atlassian offers flexible work options—office, remote, or a hybrid setup—and hires globally wherever it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves more than 300,000 customers worldwide and aims to unleash every team's potential through its software, built on a teamwork-centric culture where employees work with Atlassian, not for Atlassian. There is strong earning potential for the sales team in a large enterprise market, driven by ongoing customer demand for Atlassian products. As a sales professional, you will build and nurture relationships with key stakeholders and collaborate with cross-functional teams such as Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Responsibilities include developing named account or territory plans, executing strategic sales plans, qualifying leads, proposing solutions, negotiating contracts and pricing, providing forecasting and account planning, staying current on industry trends, traveling as needed, and serving as the main Atlassian contact for designated accounts, including running strategy plays to identify opportunities and manage complex sales cycles.

Atlassian offers flexible work options—office, home, or hybrid—and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves over 300,000 customers worldwide, including NASA and Coca-Cola, and aims to unleash team potential through software, delivering customer impact and revenue growth; employees are encouraged to work with Atlassian, not just for it, reflecting a “play as a team” culture. In sales roles, you build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You will develop named account and territory plans to acquire net new logos, pursue greenfield opportunities, execute strategic sales plans, qualify and close deals, and maintain pipeline hygiene with cross-functional GTM collaboration. The role also requires staying current on industry trends, traveling to meet prospects, owning territory strategy, serving as the primary contact for new prospects, and running repeatable Go-To-Market plays to win enterprise accounts.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. - The company serves over 300,000 customers worldwide, including NASA, IBM, Samsung, and Coca-Cola, with a goal to unleash every team’s potential through software, driving customer impact and ongoing revenue growth. - Atlassian emphasizes a “play as a team” culture where employees support one another, celebrate wins, and share knowledge, with employees working with Atlassian rather than for it. - Sales roles focus on building relationships with key stakeholders, negotiating complex contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to win new logos and grow enterprise accounts. - Responsibilities include developing named account and territory plans, generating and closing net-new pipeline, engaging executive sponsors, proposing tailored Atlassian solutions (including JSM/ITSM displacement and expansion into non-IT functions), managing pipeline and forecasts, staying current on industry trends, and traveling to meet prospects and events.

Atlassian offers flexible, distributed-first work options (office, home, or hybrid), hires globally in any country with a legal entity, and conducts virtual interviews and onboarding as part of being distributed-first. They work with over 300,000 customers worldwide and aim to unleash each team's potential through software, guided by the value of “play as a team” and a culture where employees work with Atlassian, not for Atlassian. There’s strong earning potential for the sales team, supported by a large enterprise market and customer preference for Atlassian products, with responsibilities that include building relationships with stakeholders, negotiating contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. The role involves developing and executing named account and territory plans to win net-new logos, generating and qualifying pipeline, engaging decision makers, navigating procurement, and closing deals while understanding pain points and proposing tailored Atlassian solutions (including JSM/ITSM and expansion into non-IT functions). It also requires leading contract negotiations, maintaining disciplined pipeline hygiene and forecasting, staying current on industry trends, traveling to meet prospects, owning territory strategy, serving as the primary contact for net-new prospects, and running repeatable GTM plays to build a predictable pipeline and accelerate enterprise growth.

Atlassian offers flexible work options (office, remote, or hybrid), hires globally wherever it has a legal entity, and conducts virtual interviews and onboarding as part of its distributed-first approach. They serve over 300,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola, with a mission to unleash every team's potential through software and deliver strong customer impact and revenue growth, guided by a “play as a team” value where employees work with Atlassian, not for it. The sales role focuses on building and nurturing relationships with key stakeholders, negotiating contracts, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction, with strong earning potential in the enterprise market. Responsibilities include developing named account and territory plans to win net-new logos, penetrating greenfield accounts, identifying pain points, and proposing tailored Atlassian solutions (including JSM/ITSM displacement and expansion into HR/People Ops and Marketing), while leading cross-functional GTM efforts and contract discussions. You’ll maintain pipeline discipline, forecast weekly, stay current on industry trends, travel to meet prospects, build territory strategies, serve as the primary Atlassian contact for net-new prospects, and execute repeatable, playbook-driven motions to land new enterprise accounts in multi-stakeholder sales cycles.

Atlassian offers flexible work options, but this role must be located in the UK, and relocation support is not provided. The position is for a Solutions Consultant with a Cloud Platform focus within the Advisory Services Delivery team, an individual contributor role in a globally distributed group serving large enterprise clients. The consultant will deliver strategic technical guidance, align product capabilities with business outcomes, and help customers maximize value from their Atlassian investments. Key responsibilities include collaborating to achieve strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep solution expertise, creating technical content, and advocating for customer needs across Atlassian teams. Travel is required up to 30% of the time, domestically with potential international travel for internal and customer-facing events.

Atlassian offers flexible work options (office, remote, or hybrid), but this role must be located in the UK and does not include relocation support. The Atlassian Advisory Services team is globally distributed and works with top strategic and enterprise organizations to provide trusted advisory services and maximize the value of Atlassian investments. The role is a Solutions Consultant with a Cloud Platform focus within the Advisory Services Delivery team; it is an individual contributor position that delivers performant, strategic technical guidance to align product capabilities with business outcomes. You will collaborate with peers to define strategic outcomes, partner with customers to solve business challenges using Atlassian products and solutions, identify expansion opportunities, build deep domain expertise, create prescriptive technical content, and advocate for customer needs across other Atlassian teams. Expect to travel up to 30% of the time domestically, with occasional international travel for internal and customer-facing events.

Atlassian offers flexible work options—office, home, or a mix—so employees can balance family, personal goals, and other priorities. The role requires you to be located in the UK, and there is no relocation support. You will join the globally distributed Advisory Services team as an individual contributor Solution Consultant specializing in Enterprise Agility and Enterprise Strategy & Planning, not a managerial role. You will collaborate to deliver strategic outcomes, help clients solve business challenges with Atlassian products and solutions, identify expansion opportunities, build deep industry expertise, create technical guidance, and advocate for customer needs across cross-functional teams. Up to 30% of your time may be spent traveling domestically, and in some cases internationally, for internal and customer-facing events.

Atlassian offers flexible work options (office, home, or hybrid) and emphasizes supporting family and personal goals; the role requires you to be located in the UK and does not include relocation support. The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise organizations solve complex business challenges to maximize the benefits from Atlassian investments. Atlassian is hiring a Solution Consultant with expertise in Enterprise Agility/ESP to join the Advisory Services Delivery team as an individual contributor (not a manager). Responsibilities include collaborating to align strategic outcomes, partnering with customers to address business challenges with Atlassian products and solutions, identifying expansion opportunities, building deep industry expertise, creating technical content and prescriptive guidance in ESP, and advocating for customer needs across internal teams. You may travel up to 30% of the time domestically and, in some cases, internationally, to attend internal and customer-facing events, with the goal of helping customers unleash the potential of their teams and maximize their Atlassian investment.

Atlassian offers flexible work options (office, home, or a mix) to support personal goals, but this role requires being located in the UK with no relocation support. They are hiring an Engagement Manager in Advisory Services as an individual contributor, not a managerial role. The role focuses on guiding customer outcomes for external clients, leading and executing engagements to meet strategic goals and deliver value. Responsibilities include being the primary client contact, managing the engagement lifecycle and scope, delivering projects efficiently, identifying future growth opportunities, and maintaining strong client relationships and communication. You’ll also partner with cross-functional Atlassian teams to advocate for customer needs and innovative solutions, with travel up to 30% domestically and occasionally internationally.

Atlassian offers flexible work options, but this role requires you to be located in the UK and there is no relocation support. They’re hiring an Engagement Manager to join Advisory Services as an individual contributor (not a managerial role) to drive customer outcomes by advising external clients on Atlassian solutions. The role is the primary contact for Advisory Services engagements and the sole access point for clients, ensuring collaborative, efficient delivery and alignment with the engagement vision. Responsibilities include proactive scope management, executing projects within time and resource constraints, identifying future growth opportunities, accelerating time to value, and maintaining strong client relationships with clear communication. You’ll partner with cross-Atlassian teams to advocate for customer needs, and travel up to 30% domestically (and sometimes internationally) for internal and client-facing events.

Atlassian operates a distributed-first policy, allowing remote or in-office work and hiring in any country with a legal entity, with virtual interviews and onboarding. The role is a remote field sales Account Executive, Enterprise based in the UK, focusing on the UK Public Sector and investments in that vertical, aligning with a cloud-first government mandate. The job entails building strategic account and territory plans to expand across Atlassian's portfolio, driving cloud migrations, Jira Service Management adoption, Atlassian Guard, and Rovo, and government-specific positioning of the System of Work, while nurturing existing relationships and creating new ones with government digital leaders and CIOs. It requires navigating Crown Commercial Service frameworks, procurement, and government spend controls, and serving as liaison between product/engineering and government customers on data sovereignty, compliance, and AI adoption. The candidate will provide forecasting and pipeline management, lead cross-functional strategy plays, stay aware of industry and policy trends, and travel to meet clients and events.

At Atlassian, work is flexible and distributed—you can work from an office, home, or a mix, with interviews and onboarding conducted virtually, and the company hires in any country where it has a legal entity; this remote field-sales role is based in the UK. The company serves over 300,000 customers worldwide and is investing in the UK Public Sector to modernize public services under a cloud-first mandate, guided by its value of “play as a team.” The Account Executive, Enterprise will own UK Public Sector accounts, nurture existing relationships, build new ones, and coordinate with internal teams, channel and solution partners, and hyperscalers to ensure customer success. Responsibilities include strategic account and territory planning to expand across Atlassian’s product portfolio—driving cloud migrations and adoption of Jira Service Management, Atlassian Guard, and Rovo—while navigating Crown Commercial Service frameworks like G-Cloud and DOS. The role also involves building C-level relationships, shaping roadmap discussions on sovereignty, data residency, and AI, providing accurate forecasting and pipeline reporting, and traveling to meet clients and attend industry events.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally where they have a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. - This is a remote field sales position based in the UK, supporting over 300,000 customers worldwide, including NASA, IBM, Hubspot, and Coca-Cola. - Atlassian emphasizes a team-oriented culture with a “play as a team” value, where employees support one another and work with Atlassian rather than for Atlassian. - As an Account Executive, Enterprise, you’ll build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with internal teams to ensure customer satisfaction and revenue growth across a broad product portfolio. - Responsibilities include developing strategic and territory plans, qualifying leads, engaging decision-makers (including C-levels), forecasting, traveling to meet clients, and managing complex sales cycles in partnership with Channel Partners and other teams.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach; the role described is a remote field sales position based in the UK. The company serves over 300,000 customers worldwide, including NASA, IBM, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola, with a mission to unleash every team’s potential through software and sustain revenue growth. As Account Executive, Enterprise, you’ll build and nurture relationships with key stakeholders and negotiate complex contracts, collaborating with internal teams such as Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You will develop and implement named account or territory plans, execute strategic sales plans to hit targets, qualify leads, understand customer needs, deliver presentations, negotiate and close deals, cultivate executive relationships, and provide accurate forecasting and account planning. The role involves staying current on industry trends, traveling to meet clients and industry events, building long-term relationships, running strategy plays, and navigating complex sales cycles in partnership with the Channel sales organization for designated territories or named accounts.

Zendesk is hiring a Technical Product Manager for Audit, Traceability & Observability on the Action Builder team in Pune, India, with a hybrid, full-time arrangement; this is an early-career PM role with high impact and strong cross-functional ownership. The role involves owning the product roadmap for audit logging, traceability, and observability, defining requirements and success metrics, partnering with engineering, SRE, security, and legal, translating telemetry into features like searchable audit trails and distributed traces, prioritizing technical work, and developing dashboards, runbooks, and data governance patterns while engaging with internal and external customers. Qualifications include 3+ years in product management or related fields, strong technical literacy with distributed systems, familiarity with observability tooling, understanding of audit/compliance and privacy concepts, data-analysis ability, and excellent communication and collaboration skills. Nice-to-haves include experience with Action/Automation platforms, instrumentation or SRE background, knowledge of event schema design or streaming systems, analytics or data visualization tools, and familiarity with cloud logging/archival services and cost considerations. Additional notes cover location restrictions to Karnataka or Maharashtra, a hybrid on-site schedule, Zendesk’s commitment to diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a well-rounded Staff Engineer for the Ruby infrastructure team to ensure Ruby and Rails meet customer and engineering needs, balancing hands-on work with strategic impact to reduce costs, boost performance, improve developer experience, standardize workflows, ensure availability, and drive innovation (with opportunities to influence Ruby beyond Zendesk). You will maintain Zendesk’s core monolith Rails applications serving billions of requests per day, keep enterprise Ruby systems up to date, contribute to open source, collaborate on evolving workflows, modernize legacy systems, standardize practices, support deployed services for stability, and mentor junior engineers. Basic qualifications include 6+ years building server-side apps in Ruby or similar, experience with distributed systems at scale, expertise in MySQL/Postgres, cloud provisioning (AWS/GCP/Azure), solid architecture/design pattern knowledge, excellent communication, empathy, and a passion for continuous learning. Preferred qualifications include significant Ruby web app experience, C, AWS proficiency, experience with performance testing, capacity planning, and cost optimization for large-scale data pipelines, and open source contributions. Tech stack and benefits include code in Ruby, TypeScript, Go, Python, and Java; AWS; Kafka/REST/GraphQL with Istio; data in S3/Redis/ElasticSearch/DynamoDB/Aurora; Kubernetes; Poland-based base salary zł304,000–zł456,000 with potential bonuses, along with hybrid work options in Krakow and Lisbon and a commitment to diversity, inclusion, and accessibility.

Zendesk is seeking a Senior Product Designer for its Agent Workspace team to design core agent experiences that help support teams triage, prioritize, and resolve customer issues across channels. The role is based in Pune and requires in-office work at least 3 days a week, with eligibility restricted to candidates located in Karnataka or Maharashtra. Candidates should have 6+ years of product design experience, a strong portfolio, proficiency in Figma and AI prototyping tools, and a track record designing complex workflow-heavy B2B SaaS products with strong information architecture. Day-to-day, you will own the design of agent journeys in Agent Workspace, prototype rapidly to learn from user data, collaborate with product managers, engineers, and content designers, drive usability experiments, and balance design ideals with technical feasibility and business timelines across regions. Zendesk is an equal opportunity employer that values diversity and inclusion, uses AI in screening, supports a hybrid work model with in-office time determined by the team, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an AI-powered GTM Intelligence Platform used by 1500+ employees with end-to-end ownership and mentoring duties. You’ll lead the design and delivery of large features and platform components, own the service architecture (including FastAPI microservices on Kubernetes, Snowflake semantic layer integration, and AI agent infrastructure), and build scalable backend services and high-performance frontend apps with secure APIs. The role emphasizes driving architecture, reliability and observability (SLOs/SLIs, post-incident reviews), performance improvements, reusable platform capabilities, and mentoring while collaborating with cross-functional teams and contributing to hiring and strategy. Requirements include 8+ years of experience, strong fundamentals, proficiency in one or more backend languages with FastAPI, experience with microservices, Kubernetes, cloud environments, and the ability to translate business goals into technical plans; preferred qualifications cover legacy modernization, infrastructure-as-code, databases like Snowflake/Redis, open-source contributions, and cross-site collaboration. The position is hybrid in Pune, but Zendesk notes a policy requiring candidates to be physically located and plan to work from Karnataka or Maharashtra, with a commitment to diversity and accommodations as part of their equal opportunity employer stance.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and close deals quickly via chat, email, and selective calls in a fast-paced environment. The role focuses on expanding existing customer relationships and winning new logos by showcasing Zendesk’s AI-enabled customer experience solutions and guiding customers through the purchasing journey. Responsibilities include responding to high-volume inbound leads, articulating value, proactive follow-up to achieve high CSAT, becoming a product expert, and collaborating with core and strategic sales for seamless transitions on complex opportunities. Qualifications include English proficiency, prior sales experience (SDR/AE), fast learning, strong organization, multitasking ability, and a four-days-per-week in-office hybrid work requirement. Zendesk emphasizes a fulfilling, inclusive workplace with competitive pay and benefits, flexible hours and remote work, diversity and inclusion, accommodations, and AI screening as part of its hiring process.

Zendesk is seeking a CXSO Renewals Strategy and Analytics partner to lead data-driven strategy for the Global Renewals organization, reporting to the VP of Renewals and aligning retention, GRR, and ARR goals. The role focuses on designing the connective tissue between frontline renewal management and strategic execution, maximizing ARR retention, reducing churn/contraction, and building models to set and track GRR and C+C targets using tools like Clari or Gong. Key responsibilities include strategic partnership, forecasting and modeling, target setting, process optimization in SFDC, and integrating AI/advanced analytics to automate forecasting and identify at-risk accounts, plus consolidating multi-source data into dashboards. Requirements include 7–10+ years in Strategy & Operations in a high-growth B2B SaaS with multi-product portfolio, deep renewals lifecycle expertise (ARR, GRR, NRR, churn) and contract workflows, and proficiency with SFDC, forecasting tools, AI/ML analytics, SQL, Excel/Sheets, and BI tools like Looker or Tableau. The role offers a US base salary range of $178k–$266k (with potential bonus/benefits), a hybrid work model, a commitment to diversity, and success will be measured by unified data visibility, ARR retention, and scalable renewal workflows.

The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.

DX is a fast-growing SaaS company that helps engineering leaders build high-performing, productive teams by delivering actionable insights into developer experience and productivity, with clients including Netflix, Uber, Dell, Pfizer, and Vanguard, and it recently completed an acquisition by Atlassian. The culture centers on individual mastery and excellence in craft, emphasizing what people can control and rewarding those who perform at the highest level. The Software Engineering Leadership Advisor role provides practitioner voice and executive-level guidance, translating research findings into frameworks and commentary that resonate with senior engineering leaders and earning respect from Fortune 500 VPs of Engineering and CTOs. Responsibilities include practitioner commentary, co-authoring flagship reports, delivering executive briefings and advisory sessions, building relationships with senior industry leaders, and representing DX externally at conferences, dinners, and panels. The role operates on a defined shipping cadence: two small, high-signal pieces per month plus one big ship per quarter, such as a flagship report or co-authored work that blends data, practitioner perspective, and actionable guidance.

DX is a fast-growing SaaS company that provides actionable insights into developer experience and productivity, serving engineering leaders at Netflix, Uber, Dell, Pfizer, and Vanguard. DX recently closed an acquisition by Atlassian, bringing more resources, faster product innovation, and greater impact. The culture prioritizes individual mastery and high performance, rewarding those who excel at their craft even when outcomes are outside the company’s control. The Software Engineering Leadership Advisor role is a practitioner voice and executive-level advisor who has scaled engineering organizations, navigated AI-assisted development, and commands respect from Fortune 500 VPs of Engineering and CTOs. Key responsibilities include translating data into practitioner frameworks, advising customers, representing DX externally, and maintaining a cadence of two small ships per month and one big ship per quarter.

Zendesk in India is seeking a technically oriented sales leader who will own the technical aspects of the sales cycle for its most strategic Commercial opportunities, guiding customers through AI and LLM adoption while driving proactive customer happiness. The role targets a sales-focused technologist who can engage Enterprise, Commercial and Mid-market executives, viewing complex problems as solvable with strategic architecture and anticipating objections before they surface. Responsibilities include acting as Technical Lead, architecting solutions with Sales/Marketing/Product, scoping and executing PoCs and high-impact demos, evangelizing AI in customer conversations, and collaborating across teams to inform new product development. Basic qualifications include 5+ years of client-facing pre-sales experience, strong web/scripting skills, experience mapping RFI/RFP to software, managing Customer Pilots and PoCs, a bachelor’s degree, and willingness to travel; preferred qualifications include knowledge of CS software/ITSM/BI/data warehousing, business-level English plus another Indian language, a graduate degree, and prior enterprise software or Design-Based Thinking experience. Location is restricted to Karnataka or Maharashtra, with Zendesk offering hybrid work and a commitment to inclusion, while noting that AI screening may be used in hiring and accommodations are available for applicants with disabilities.

Atlassian hires globally where it has a legal entity and supports remote or office work, with virtual interviews and onboarding as part of its distributed-first approach. The Advisory Services team is a globally distributed group of Atlassian experts that partners with strategic and enterprise customers to deliver outcomes and maximize value from Atlassian investments. The company is hiring a non-managerial Solution Consultant focused on Cloud Platform Development and Integration to guide customers, create prescriptive guidance, and help expand service and product adoption. Requirements include 4-6 years in SaaS, 2+ years in customer-facing roles, strong Cloud Platform expertise (admin of Atlassian Cloud, Jira, Confluence, and related apps), and experience with Forge, Atlassian REST APIs, TypeScript/JavaScript/Node/React, plus AI integrations, with ability to travel up to 30%. English fluency is required, a second language such as Spanish, French, or Portuguese is a plus, and desirable traits include coaching, cross-team collaboration, and experience with large customers in consulting or technical advisory roles.

Atlassian hires people in any country where it has a legal entity and supports remote or in-office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The role sits in the globally distributed Atlassian Advisory Services team, which helps large strategic and enterprise customers solve complex challenges and maximize the value of their Atlassian investments. It’s a Solution Consultant position (non-managerial) focused on Cloud Platform Development and Integration, delivering expert technical guidance at scale as an individual contributor. Responsibilities include aligning on strategic outcomes with peers, solving client business problems using Atlassian products, identifying expansion opportunities, creating prescriptive technical content, partnering with cross-functional teams, and traveling up to 30% for events. Requirements include 4-6 years in SaaS, 2+ years in customer-facing roles, strong Atlassian Cloud expertise (admin of Jira, Confluence, Jira Service Management, etc.), experience building apps/plugins or Rovo Agents with Forge, REST API and front-end tech (TypeScript/JavaScript/Node/React), familiarity with Forge migration and Connect, plus English fluency and a preferred second language; nice-to-haves include coaching, cross-team collaboration, and experience with large customers in consulting.

- Atlassian hires in any country where it has a legal entity and allows remote or office work, with interviews and onboarding conducted virtually as part of its distributed-first model. - The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise customers realize value from Atlassian investments, acting as trusted advisors to drive customer success. - They’re hiring a non-managerial Solution Consultant focused on Cloud Platform Development and Integration to deliver technical guidance, help customers achieve outcomes, and broaden the reach of Atlassian technologies. - Responsibilities include collaborating to define strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, creating prescriptive guidance, advocating for customer needs across teams, and traveling up to 30% domestically (and sometimes internationally). - Candidates should have 4–6 years in SaaS, 2+ years in customer-facing roles, deep Atlassian Cloud expertise (Jira, Confluence, Guard, etc.), cloud architecture and security knowledge, experience building apps/plugins (Forge, Rovo, REST APIs) with TypeScript/JS/Node/React, English fluency (second language nice-to-have), and valued traits like coaching and cross-team collaboration with large customers.

Atlassian can hire people in any country where it has a legal entity and offers remote or office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The role is within the globally distributed Advisory Services team, which helps strategic and enterprise customers solve complex challenges and maximize value from their Atlassian investments. They are hiring a non-managerial Solution Consultant focused on Cloud Platform Development and Integration to provide expert guidance and drive value realization for clients. Responsibilities include collaborating to achieve strategic outcomes, solving business challenges, identifying expansion opportunities, creating technical guidance, advocating for customer needs across Atlassian teams, and traveling up to 30% domestically or internationally. Requirements include 4–6 years in SaaS, 2+ years in customer-facing roles, deep Atlassian Cloud expertise (admin of Jira, Confluence, Guard, etc.) and ecosystem development (Forge, REST APIs), proficiency in TypeScript/JavaScript/Node/React, familiarity with AI integrations, and English fluency (with a second language such as Spanish, French, or Portuguese as a plus).

- Atlassian hires people in any country where it has a legal entity and offers remote or office work depending on eligibility and time zone overlap, with interviews and onboarding conducted virtually as part of its distributed-first approach. - The Atlassian Advisory Services team is globally distributed and works with the company’s largest strategic and enterprise customers to help them achieve successful outcomes and maximize the value of their Atlassian investments. - They are hiring a non-managerial Solution Consultant focused on Cloud Platform Development and Integration to provide expert technical guidance, help drive value for clients, and expand the reach of Atlassian technologies into new use cases and markets. - Responsibilities include aligning with peers on strategic outcomes, solving customer business challenges with Atlassian products, identifying expansion opportunities, creating technical content, partnering with internal teams, and traveling up to 30% domestically or internationally for events. - The ideal background features 4–6 years in SaaS, 2+ years in customer-facing roles, deep Atlassian Cloud experience (admin of Jira, Confluence, Guard, etc.), Atlassian ecosystem development (custom apps/plugins/Forge), strong REST API knowledge, experience with TypeScript/JavaScript/Node/React, exposure to Connect/Forge migration and AI integrations, English fluency (second language a plus), and comfort coaching and collaborating across multiple teams for large customers.

At Atlassian, work is distributed-first and globally hiring is virtual, with employees able to work from office, home, or a hybrid as part of the company’s flexible approach. Atlassian’s software—Jira Software, Confluence, and Jira Service Management—helps teams collaborate and deliver results, and its solutions are used by major customers including Fortune 500 firms and organizations like NASA and Audi. The Mid-Market sales team manages about 40 accounts (200–10,000 seats) with a $2–4M annual quota, leading cross-functional deal teams to drive growth and serve as the customer advocate in collaboration with SDRs, SEs, SSEs, AMs, and channel partners. The role relies on MEDDPICC to qualify and close complex, multi-solution opportunities through outcome-based selling while building executive-level relationships across IT, business, sales, and marketing. Responsibilities include collaborating with channel, marketing, product, and customer success to maximize satisfaction, negotiating contracts, maintaining a healthy pipeline with accurate forecasting, staying current on industry trends, and occasional travel for meetings and events.