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- The Enterprise Machine Learning team at Zendesk is seeking a Machine Learning Engineer to design, develop, and deploy advanced ML/AI solutions, with a focus on large language models and deep learning, while translating analytical work into actionable business value. - The role can be based in San Francisco, CA or Austin, TX, on a hybrid schedule that requires an average of 2 days per week in the office. - Key responsibilities include building scalable data science systems from data ingestion to deployment and monitoring, advancing MLOps practices, collaborating with data scientists, engineers, and business stakeholders, and ensuring security and compliance. - Qualifications include 3+ years of data science/ML experience, a BA/BS in CS or related field (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python (and possibly Java/Scala), and experience with end-to-end pipelines and deployment (dbt, Snowflake, AWS, Docker, Kubernetes, CI/CD). - Zendesk offers a base salary range of $206k-$308k with potential bonuses and benefits, a culture that values innovation and growth in a hybrid work environment, and a commitment to equal opportunity and accommodations for disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive located in Mexico City or Mexico State to grow the SMB SaaS base by acquiring new customers, managing complex AI-informed sales cycles, and building broad, trusted relationships. Key duties include driving top-line growth with AI-powered pipeline development, personalizing outreach and automating workflows, co-creating AI transformation roadmaps with measurable KPIs, delivering data-backed ROI cases, and pursuing cross-sell and renewal opportunities while forecasting in Salesforce and collaborating with Marketing, Solutions Engineers, and product teams. The role requires at least 2 years of B2B SaaS sales or solution engineering experience, strong ability to discuss AI product architecture and integrations, excellent organization for managing many opportunities and forecasts, and willingness to travel, with proficiency in tools like Salesforce, Outreach, and Clari. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners and mentors, and strategic thinkers who balance vision with disciplined execution. Zendesk offers a hybrid work environment, a diverse and inclusive culture with accommodations for disabilities, and notes that AI may be used to screen applicants, emphasizing work-life balance and social impact.

Tempo, with 30,000+ customers including a third of Fortune 500, offers integrated time management and Atlassian ecosystem tools, and emphasizes innovation and helping teams work smarter. They are hiring a Technical Leader to run the Product and Cloud Security program, reporting to the VP of Engineering, leading a security team, and partnering with external provider Divoro in a hands-on, player-coach role. Responsibilities include vulnerability triage for SAST/SCA, open-source license governance, DevSecOps integration of SAST/DAST/SCA in GitHub pipelines, AWS infrastructure hardening, security-as-code with Terraform, and supporting SOC2, ISO 27001/27701, GDPR, and CCPA with automated evidence collection. The ideal candidate has 7+ years in security/engineering, remains hands-on with AWS, Terraform, and GitHub Actions, can assess license and library risks, and values risk-based leadership with AI guardrails; AWS Security Specialty is a plus. Tempo offers remote-first work, generous benefits and vacation, professional development, a collaborative culture, and equal-opportunity employment; applicants should submit resumes in English.

The Financial Reporting & Controllership Team at Miro protects financial integrity and is transforming the controllership function into a forward-looking, AI-enhanced strategic partner with real-time visibility and proactive risk management. The Head of Corporate Accounting and Operations is a remote East Coast, US-based role for a precision-focused technical expert who will own the global ledger, oversee audits, and drive AI-driven automation. Key responsibilities include quarterly flux analysis and board package prep, leading the global annual audit, managing the close process, equity and complex instrument accounting, investor relations support, leading the GL portion of the AI automation project, and handling compliance documentation along with ad hoc strategic initiatives. Requirements include an active CPA (a plus), 8–12+ years of global, multi-entity accounting experience, strong GAAP/IFRS knowledge (especially equity and consolidations), ERP systems fluency, and proven ability to manage complex, multi-stakeholder projects like audits or system implementations. Benefits include a global package with equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, all within Miro’s diverse and inclusive culture and distributed global team.

Miro is seeking a highly analytical, systems-oriented Manager to lead the evolution of its financial planning infrastructure, serving as the primary owner of Pigment to drive annual planning, rolling forecasts, and real-time executive reporting with a focus on connected planning and multidimensional thinking. The role includes acting as the Pigment Lead Architect across the full lifecycle (discovery, design, build, UAT, deployment), building and refining dynamic, audit-ready financial models in Pigment (Headcount, Revenue/ARR, OpEx, Cash Flow), and partnering on data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake while enabling self-serve data through documentation and training. You will also identify bottlenecks in planning cycles and automate them, as well as champion Pigment internally and drive process improvements beyond just the software. Requirements include 5+ years in Finance/Data/Systems or similar, at least 2+ years as a Model Builder in a connected planning tool (Pigment a big plus; Anaplan/Adaptive OK), systems fluency with dimensional thinking and efficient formulas, a builder mindset for root-cause analysis, and strong communication to translate system-speak for finance and business partners. The role offers benefits such as equity, wellbeing support, WFH equipment allowance, and a Learning & Development stipend, with a New York salary range of $120,000–$150,000, and is part of Miro, a global visual workspace company focused on diverse, inclusive teams and mission-driven collaboration.

The Financial Reporting & Controllership Team at Miro anchors financial integrity and is transforming controllership into a forward-looking, AI-enhanced strategic partner with real-time visibility and proactive risk management across the global business. The Head of Corporate Accounting and Operations is a remote East Coast role for a precision-focused technical expert who will own the global ledger, oversee the annual audit, and drive AI-driven automation of the accounting function. Responsibilities include quarterly flux analysis and board reporting, leading the global audit project, managing the close process, equity reporting and complex instruments, investor relations support, AI/automation initiatives for JEs and reconciliations, and leading GL-related strategic initiatives such as M&A and new entity setup. Requirements include active CPA (a plus), 8–12+ years in accounting with global multi-entity leadership, strong GAAP/IFRS expertise (especially equity and consolidations), ERP systems fluency, and proven multi-stakeholder project management. Perks include a global benefits package with equity, wellbeing, WFH equipment, and an L&D stipend; Miro emphasizes belonging, collaboration, diversity, and inclusion, with a mission to empower teams to build the next big thing.

Miro is seeking a highly analytical, systems-oriented Manager to lead the evolution of its financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and executive reporting. Responsibilities include acting as Lead Architect for Pigment, building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow), supporting data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling self-serve data through documentation and training, and identifying and automating planning-process bottlenecks. Qualifications include 5+ years in Finance/Data/Systems in a related role, at least 2+ years hands-on model-building in a connected planning tool (Pigment preferred; Anaplan or Adaptive is a plus), systems fluency with dimensions/versions/data types, a problem-solving mindset, and the ability to translate technical system-speak into business language. The role offers equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and location-specific benefits, with a New York salary range of $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for innovation with 100M+ users, co-headquartered in San Francisco and Amsterdam, committed to diversity and inclusion, and outlining its Recruitment Privacy Policy for applicants.

The Financial Reporting & Controllership Team at Miro strives to uphold financial integrity and transform controllership into a forward-looking, strategic partner by using ERP automation and AI-enabled reconciliations for real-time visibility and proactive risk management. The Head of Corporate Accounting and Operations is a remote role based on the East Coast that requires a technical, process-optimization leader responsible for global ledger integrity, seamless audits, and AI-driven modernization of accounting. Key duties include owning quarterly consolidated flux analysis and board reporting, leading the global annual audit, managing the close with rigorous JE reviews, overseeing equity and complex instrument accounting, supporting investor relations, and driving AI/automation initiatives in the GL, along with compliance documentation and high-impact strategic initiatives. Requirements include an active CPA (a plus), 8–12+ years in accounting with global multi-entity leadership, strong GAAP/IFRS knowledge (especially equity and consolidations), ERP and AI tooling experience, and proven ability to manage complex, multi-stakeholder projects. Miro offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, while emphasizing diversity, inclusion, and a collaborative culture, with location-specific benefits and information in the Recruitment Privacy Policy.

The job is for a highly analytical, systems-oriented Manager to evolve Miro's financial planning infrastructure as the primary owner of Pigment, bridging complex financial logic with scalable system design and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. Key responsibilities include owning the Pigment architecture end-to-end, building and refining dynamic financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) in Pigment, managing data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the finance organization through documentation and training, and identifying and automating planning bottlenecks. Requirements include 5+ years in Finance, Data and Systems or similar, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus; Anaplan/Adaptive also acceptable), fluency with dimensions, versions, and data types, strong problem-solving skills, and the ability to translate system concepts into business language. Benefits and compensation feature equity, wellbeing benefit, a WFH equipment allowance, an annual Learning & Development stipend, location-specific benefits, and a New York salary range of $120,000–$150,000 with final compensation based on skills and experience. About Miro: a visual workspace for innovation with 100 million users and 250,000 companies, emphasizing diversity, belonging, collaboration, and a mission to empower teams to create the next big thing, guided by a Recruitment Privacy Policy.

The Financial Reporting & Controllership Team at Miro ensures financial integrity and is transforming the function into a forward-looking strategic partner through ERP automation and AI-enhanced reconciliation, delivering real-time visibility and proactive risk management. The role, Head of Corporate Accounting and Operations, is remote on the East Coast US and seeks a precision-oriented technical expert who can uphold global ledger integrity, oversee audits, and implement AI-driven automation to modernize accounting. Key duties include owning quarterly flux analysis and board package slides, leading the global annual audit, managing the global close and journal-entry reviews, overseeing equity and complex instrument accounting, and supporting investor relations while driving AI-enabled GL enhancements and compliance documentation. Requirements include an active CPA being a plus, 8–12+ years of accounting experience in a global multi-entity environment, strong GAAP/IFRS knowledge (especially equity and consolidations), ERP systems fluency, and proven project management for complex audits or system implementations. About Miro: a visual workspace for distributed teams with 100M+ users and 250,000 companies, 1,600+ employees across 13 hubs, committed to diversity and inclusion, offering benefits like equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations and a Recruitment Privacy Policy.

The role is a highly analytical, systems-oriented Manager position at Miro to lead the evolution of the financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. Responsibilities include serving as the Pigment architecture lead, building dynamic and audit-ready financial models, shaping data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the organization through documentation and training, and engineering processes to automate bottlenecks. Requirements call for 5+ years in Finance/Data/Systems, at least 2 years as a model builder in a connected planning tool (Pigment preferred), systems fluency, a problem-solving mindset, and the ability to translate system-speak for business partners. Compensation includes a New York salary range of $120,000–$150,000 plus equity, wellbeing benefits, a WFH equipment allowance, and an Learning & Development stipend, with location-specific benefits guided by Miro’s global benefits board. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, emphasizing collaboration, inclusion, and belonging, and committed to building a diverse and welcoming environment; the posting notes a Recruitment Privacy Policy for applicants.

The Financial Reporting & Controllership Team at Miro protects financial integrity and is transforming the function into a forward-looking strategic partner through ERP automation and AI-enhanced reconciliation. The role is Head of Corporate Accounting and Operations, a remote East Coast–based position that emphasizes precision, process optimization, and high-stakes reporting with AI-driven automation. Responsibilities include leading quarterly flux analysis and board reporting, managing the global annual audit, close management and JE review, equity and complex instrument accounting, investor relations support, and driving AI-enabled enhancements to the general ledger. Required qualifications include an active CPA (preferred), 8–12+ years in global multi-entity accounting, strong GAAP/IFRS expertise (especially equity and consolidations), ERP systems fluency, and proven multi-stakeholder project management experience. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend) and a diverse, collaborative environment with location-specific benefits and a commitment to belonging and inclusion.

The role is a highly analytical Manager position to lead the evolution of Miro’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and turning messy data into an automated, user-friendly Pigment workspace. Responsibilities include serving as the Pigment architecture owner, building and refining models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, and managing data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake; enabling the finance organization through documentation and training; and performing process engineering to automate planning bottlenecks. Requirements include 5+ years in Finance, Data, or Systems roles, at least 2+ years as a model builder in a connected planning tool (Pigment is a plus), strong systems fluency and ability to structure efficient formulas, a problem-solving mindset, and the ability to translate technical language for business partners. The compensation details note a New York salary range of $120,000 to $150,000 USD, with final compensation and total package components based on skills and experience, along with equity and other benefits; location-specific benefits may vary. Miro emphasizes collaboration, belonging, and diversity, describing its mission to empower teams to create the next big thing and outlining a global, inclusive culture supported by a range of benefits.

The Financial Reporting & Controllership Team at Miro guards financial integrity and is transforming controllership into a forward-looking strategic partner through ERP automation and AI-enhanced reconciliation for real-time visibility and proactive risk management. The role, Head of Corporate Accounting and Operations, is remote on the East Coast and seeks a precision-oriented technical expert who excels at process optimization, high-stakes reporting, and implementing AI-driven automation, with a baseline of a clean audit and the ability to explain complex financials to investors. Responsibilities include leading quarterly flux analysis and board package narratives, global annual audit project management, global close timing and JE reviews, equity reporting and complex instruments, investor relations support, AI-enabled GL automation, policy documentation, and high-impact ad hoc initiatives like M&A integration and new entity setup. Requirements include an active CPA (a plus), 8–12+ years of accounting experience with leadership in a global multi-entity environment, strong GAAP/IFRS knowledge on equity and consolidations, ERP systems fluency, and proven project management for global audits or system implementations. Perks include a global benefits package with equity, wellbeing benefits, WFH equipment allowance, and a Learning & Development stipend, and Miro emphasizes belonging, collaboration, diversity, and inclusion as a visual workspace platform serving 100M+ users, supported by a Recruitment Privacy Policy.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating messy data into automated, scalable Pigment workspaces through multidimensional thinking. You will serve as the Lead Architect for Pigment with end-to-end lifecycle ownership, help build and refine models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, and coordinate data integrations with NetSuite, Salesforce, Workday, and Snowflake while enabling the broader organization through documentation and training. Additionally, you will focus on process engineering by identifying bottlenecks in planning cycles and automating them. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment preferred; Anaplan/Adaptive also valued), strong systems fluency, a builder mindset, problem-solving abilities, and the skill to translate system-speak for business partners. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with a culture centered on belonging, diversity, and collaboration; the role offers equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a New York salary range of $120,000–$150,000, with final compensation based on skills and experience.

The Financial Reporting & Controllership Team at Miro protects financial integrity and is transforming into a forward‑looking strategic partner by leveraging ERP automation and AI‑driven reconciliation tools for real‑time visibility and proactive risk management across a global operation. The role of Head of Corporate Accounting and Operations is remote (East Coast US) and seeks a precision‑oriented technical expert who will own the global ledger integrity, manage audits, and drive AI‑enabled automation to modernize the function. Responsibilities include leading quarterly flux analysis and board‑level reporting, overseeing the global annual audit, managing the global close and JE review process, and handling equity reporting, complex instruments, investor relations support, and AI/GL system initiatives. Requirements include an active CPA (a plus), 8–12+ years of accounting experience in a global multi‑entity environment, strong GAAP/IFRS knowledge (especially equity and consolidations), ERP systems fluency, and proven project management ability for multi‑stakeholder initiatives. In return, Miro offers equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive, collaborative culture with location‑specific benefits and a Recruitment Privacy Policy.

This role is for a highly analytical, systems-oriented Manager to lead the evolution of our financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating messy spreadsheets or high-level requirements into automated Pigment workspaces. Responsibilities include serving as the Pigment lead architect (end-to-end discovery through deployment), building and refining dynamic, audit-ready financial models in Pigment, shaping data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the finance organization through documentation and training, and identifying bottlenecks to automate planning processes. Requirements include 5+ years in Finance/Data/Systems or similar, at least 2+ years hands-on as a Model Builder in a connected planning tool (Pigment preferred but other tools like Anaplan or Adaptive are a plus), systems fluency with dimensional thinking, a builder mindset for root-cause analysis, and the ability to translate system-speak for business partners. Compensation and benefits include a global package with equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend; for New York, the salary range is $120,000–$150,000 USD, with final pay based on skills and experience and location-specific variations in benefits. About Miro: a visual workspace for innovation with over 100 million users and 1,600+ employees, dedicated to diversity and inclusion, and with a Recruitment Privacy Policy governing applicant data; the company emphasizes belonging and collaboration and invites interested candidates to learn more about life at Miro.

Miro's Financial Reporting & Controllership Team aims to safeguard financial integrity and transform controllership into a strategic partner through real-time visibility, rigorous governance, and AI-enhanced automation. The role, remote on the East Coast, is for a precision-focused Head of Corporate Accounting and Operations with 8–12+ years in global, multi-entity accounting (CPA a plus), GAAP/IFRS expertise, ERP fluency, and strong project management. Responsibilities include owning quarterly consolidated flux analysis and board-pack narratives, leading the global annual audit, managing the close and journal-entry reviews, overseeing equity and complex instruments, and supporting investor relations. It also involves leading the GL/AI automation project, maintaining accounting policies, handling compliance/documentation, and driving high-impact initiatives such as M&A integration and new entity setup. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend) and emphasizes diversity and collaboration as part of a mission to empower teams and build a scalable, innovative platform used by millions.

The role is a Manager who will lead the evolution of the company’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating complex financial logic into scalable, user-friendly Pigment workspaces. Key responsibilities include serving as Lead Architect for Pigment (end-to-end lifecycle), building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, shaping data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake, creating documentation and training to enable self-service, and identifying bottlenecks to automate planning processes. Requirements: 5+ years in Finance/Data/Systems roles, at least 2+ years as a Model Builder in a connected planning tool (Pigment experience a plus, but Anaplan/Adaptive count), systems fluency, a problem-solving “builder” mindset, and strong communication to translate system details for business partners. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with New York salary range $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for collaboration used by 100M+ users and 250,000 companies, with 1,600+ employees across 13 hubs, committed to diversity, belonging, and inclusion, and providing information on life at Miro and a Recruitment Privacy Policy.

The Financial Reporting & Controllership Team at Miro protects financial integrity and is transforming into a forward-looking, AI-enabled strategic partner with real-time visibility and proactive risk management across a global business. The role of Head of Corporate Accounting and Operations is a remote, East Coast–based position seeking a technical, precision-focused leader to own the global ledger, oversee audits, and drive AI-driven automation of accounting processes. Core responsibilities include owning quarterly flux analysis and board reporting, leading the global annual audit, close management with rigorous JE reviews, managing equity reporting and complex instruments, supporting investor communications, and leading GL-focused AI/automation initiatives and compliance documentation, plus handling high-impact ad hoc projects. Qualifications include an active CPA (preferred), 8–12+ years of global multi-entity accounting experience, strong GAAP/IFRS expertise in equity and consolidations, ERP systems fluency, and proven ability to manage complex multi-stakeholder projects such as audits or system implementations. Miro emphasizes a collaborative, inclusive culture with diverse teams, offers benefits such as equity, wellbeing, equipment allowance, and learning stipends, and notes location-specific benefits; they also highlight recruitment privacy policies and their commitment to belonging and collaboration.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning the Pigment environment and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. The role includes acting as the Pigment Lead Architect, building and refining models in Pigment (and other planning tools when needed), guiding data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, and driving enablement and process improvements through documentation and training. Requirements include 5+ years in Finance/Data/Systems with at least 2+ years as a model builder in a connected planning tool, strong systems fluency, problem-solving abilities, and the capacity to translate technical details into business language. The position offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with a New York-specific salary range of $120,000–$150,000 USD. About Miro: a visual workspace for innovation with a diverse, inclusive culture and a global team, dedicated to belonging and collaboration and following a Recruitment Privacy Policy.

The Financial Reporting & Controllership Team at Miro guards financial integrity and aims to transform controllership into a forward-looking strategic partner by leveraging ERP automation, AI-enhanced reconciliation, and real-time visibility for proactive risk management. The role of Head of Corporate Accounting and Operations is a remote East Coast position for a precision-driven technical leader who will own the global ledger, oversee the annual audit, and drive AI-driven automation to modernize the accounting function. Responsibilities include quarterly flux analysis and board-ready reporting, leading the global annual audit, managing the global close and journal entry reviews, overseeing equity and complex instrument accounting, supporting investor relations, guiding AI and systems innovation for JEs and reconciliations, maintaining policy documentation, and leading high-impact GL initiatives such as M&A integration. Requirements include active CPA is a plus; 8–12+ years of accounting experience with leadership in a global, multi-entity environment; strong GAAP/IFRS knowledge especially equity and consolidations; advanced ERP systems fluency and interest in AI/automation; and proven project management for complex audits or system implementations. What’s in it for you: a global benefits package including equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend, a diverse and collaborative culture that emphasizes belonging, and the note that Miro handles applicant data per its Recruitment Privacy Policy.

This role is a Manager at Miro responsible for leading the evolution of the company’s financial planning infrastructure and owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. You will serve as the Pigment Lead Architect, overseeing the end-to-end lifecycle and helping build dynamic, audit-ready financial models (Headcount, Revenue/ARR, OpEx, Cash Flow). You will drive Data Strategy & Integrations, partnering with Biz Tech and Accounting to optimize data flows with NetSuite, Salesforce, Workday, and Snowflake, and you will enable the organization through documentation and training while identifying and automating planning bottlenecks. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus, but other tools like Anaplan or Adaptive are acceptable), plus systems fluency, strong problem-solving, and the ability to translate system-speak for business partners. The package includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a New York salary range of $120k–$150k with final compensation based on skills and experience, and a culture at Miro that emphasizes diversity, inclusion, and belonging along with a Recruitment Privacy Policy.

Atlassian offers flexible work locations (office, home, or hybrid) and hires people in any country where the company has a legal entity, giving employees control over personal priorities. The Atlassian Advisory Services team is globally distributed and helps enterprise organizations tackle complex challenges to ensure customers get value from their Atlassian investments and achieve optimal team collaboration. Atlassian is hiring a Senior Solution Consultant with a cloud focus to join the Advisory Services Delivery team; the role is technical, non-managerial, and focused on delivering guidance that drives value for clients who purchase Advisory Services. The role involves collaborating with peers, identifying expansion opportunities, building deep industry expertise, leading complex engagements using a System of Work, developing technical content and enablement, and influencing across Atlassian to engage large enterprise customers. The position may require up to 30% travel domestically and internationally for internal and customer-facing events.

Atlassian supports flexible work options (office, remote, or hybrid) and hires globally wherever there is a legal entity. The Advisory Services team is a globally distributed group of Atlassian solution advisors who help enterprise clients tackle complex challenges and maximize their Atlassian investment. Atlassian is hiring a Senior Cloud-focused Solution Consultant in Advisory Services Delivery (not a managerial role) to provide technical guidance and drive value realization for clients who have purchased Advisory Services. The role involves leading complex engagements, collaborating with peers, identifying opportunities for service and product expansion, developing technical content and enablement, and influencing outcomes across teams to support large enterprise customers. Travel may amount to up to 30% domestically and internationally for internal and customer-facing events.

- Atlassian offers flexible work options—office, home, or hybrid—and hires in any country where it has a legal entity. - The Rovo + AI team aims to accelerate AI innovation across Atlassian by building core infrastructure, capabilities, and experiences, focusing on enterprise search and conversational AI that leverage understanding of customers’ work. - They are in the early stages, emphasizing exploration, experimentation, and customer research to validate hypotheses and identify the right solutions. - As Principal Product Manager for Search and AI Quality in Central AI, you will shape and execute Atlassian’s vision for delivering quality AI products, especially focusing on Rovo Search, by defining the strategic vision and roadmap and guiding outcomes. - You will lead cross-functional efforts to improve AI quality, advocate for relevance and quality standards, maintain a customer-centric approach with ongoing user feedback, and communicate progress and advancements to customers, stakeholders, and the broader community.

At Atlassian, employees can work from the office, home, or a hybrid arrangement, and the company hires in any country where it has a legal entity. The Rovo + AI team aims to accelerate AI innovation by building core infrastructure, capabilities, and experiences, focusing on enterprise search and conversational AI that leverage Atlassian’s understanding of customers’ work. The team is in early stages, with extensive exploration, experimentation, and customer research to validate hypotheses and determine the right solutions. As the Principal Product Manager for Search and AI Quality in Central AI, you will shape and execute the strategic vision and roadmap for AI quality, with a particular focus on Rovo Search. Your responsibilities include leading initiatives to improve AI quality, reliability, and trustworthiness; cross-functional collaboration; advocating for quality standards; maintaining a customer-centric approach; and effectively communicating progress to customers and stakeholders.

Zendesk is hiring a Senior Engineering Manager to lead a team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation and close partnership with internal engineering teams to accelerate product velocity. The role involves leading a distributed team, managing a portfolio of parallel initiatives (internal governance systems, audits, high-availability production infrastructure), and partnering with Corp Dev, Security, and product during acquisitions to standardize access, secret storage, and policy-as-code guardrails. You’ll operate with excellence by monitoring risk and reliability, owning on-call and incident response, evaluating new capabilities (including AI-assisted tooling) to increase velocity safely, and communicating progress, risks, and trade-offs to senior leadership while collaborating with the Senior Director of Cloud Infrastructure on roadmap and team development. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, understanding of Infrastructure as Code and GitOps, strong cross-functional partnership skills, excellent communication, and prior work with security/compliance frameworks (SOC 2, FedRAMP, ISMAP); preferred qualifications include familiarity with Claude and Cursor, multi-cloud experience (GCP/Azure), and tools like Wiz and Snowflake. The US base salary range is $200,000–$300,000 with potential bonuses/benefits, and Zendesk emphasizes a hybrid work environment, diversity, equity, and inclusion, and accommodations, noting that AI screening may be used in evaluating applications.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical expertise and business acumen to design and implement sophisticated customer experience strategies with measurable business impact while mentoring the broader TAM team. Core responsibilities include acting as the technical strategist to create and execute customer roadmaps, architecting multi-brand CX ecosystems, leading executive reviews and ROI discussions, coordinating Zendesk resources across deployments, driving proactive issue mitigation, advocating for customer needs with product teams, mentoring junior TAMs, and identifying opportunities to scale solutions. Required qualifications include 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes through technical leadership, extensive SAAS service management experience, executive-level advisory credibility, strong cross-functional leadership, superior communication, and expertise in SaaS architectures and Zendesk concepts (plus). The role is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence; Zendesk emphasizes a fulfilling, inclusive culture with flexibility, remote options, and community engagement, and notes that AI may be used in screening while ensuring equal opportunity. Success indicators include strategic adoption and expansion of Premier Enterprise offerings with measurable outcomes, recognition as a trusted advisor to clients, proactive architectural guidance preventing issues, influence on product strategy, mentorship impact, and scalable methodologies across the TAM organization.

GitKraken is the developer experience (DevEx) platform used by more than 40 million developers and 100,000 organizations worldwide, blending built-in AI and workflow orchestration with seamless integrations to Git providers, issue trackers, and AI solutions across desktop, command line, IDE, web, and mobile. The company recently launched a new product and is hiring a Mid-Market Account Executive to drive growth by engaging inbound leads and guiding engineering leaders from initial interest through demo, quote, and close. Key responsibilities include reviewing and qualifying inbound mid-market leads, proactive prospecting, cross-selling across product lines, leading discovery calls and product demos, delivering tailored quotes, managing the full sales cycle, maintaining pipeline records, and collaborating with sales, marketing, and product teams. Required qualifications include 1–3 years in SaaS sales or customer-facing roles selling to technical audiences, strong communication skills, ability to understand customer problems and position technical solutions, and entrepreneurial mindset, with bonus points for familiarity with Git or developer tools. The role is hybrid and based in Scottsdale, AZ, with a requirement to reside in or relocate to the Phoenix area, and GitKraken offers competitive compensation and a comprehensive benefits package alongside an Equal Employment Opportunity commitment.

GitKraken is the DevEx platform used by more than 40 million developers and 100,000 organizations, combining built-in AI and workflow orchestration to eliminate toil, streamline collaboration, and accelerate productivity across desktop, CLI, IDE, web, and mobile. The role is a nontraditional Product Manager position at the intersection of Git, AI agents, and future developer workflows, offering real ownership and close partnership with a senior PM and engineers. The team is building a portfolio of AI-native tools and shared infrastructure—CLI tooling, MCP servers, APIs, desktop apps, VS Code extensions, and AI agent workflows—that move code through the pipeline faster and with more confidence. You’ll own the feedback loop with developers, conduct interviews and surveys, translate findings into actionable signals, prototype ideas quickly using AI tools, and stay connected with other PMs and designers across GitKraken. The ideal candidate is comfortable at the tech-user boundary, experienced with AI tools and developer workflows, able to read API docs and discuss system architecture, and will work in a hybrid role based in Scottsdale, AZ, with generous rewards and benefits.

The role is for a Digital Inside Sales representative at Zendesk, seeking a motivated, high-energy self-starter who will be at the forefront of the customer experience, thrive in a fast-paced environment, become a product expert, and guide customers through a seamless buying journey. Key responsibilities include handling a high volume of inbound leads and inquiries via phone, chat, email, and video; conducting discovery calls and product demos to demonstrate ROI; acting as the voice of the customer to convert prospects; and collaborating with the team to meet revenue targets while upholding SLA standards. Basic qualifications require 2+ years of professional sales experience with a proven track record, excellent written and verbal English communication, the ability to multitask in a high-volume, fast-paced setting, and a hybrid work setup with in-office presence 3 days per week after training (schedule determined by the hiring manager). Preferred qualifications include SaaS or tech industry experience, a passion for Zendesk technology with the ability to quickly master new tools and processes, and a blend of strategic thinking with day-to-day execution. Zendesk emphasizes a hybrid, inclusive work model, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

This is a hands-on, individual-contributor role at Zendesk in Poland to architect and operate observability foundations for cloud-native services and the organization’s LLM/AI stack, helping engineering teams across EMEA with telemetry, runbooks, and dashboards. You will design and implement end-to-end observability for metrics, traces, and logs, including telemetry pipelines, storage/retention policies, dashboards, and alerting, and you will build LLM/AI observability primitives and deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles; you will instrument services and libraries using OpenTelemetry or equivalent and provide developer-facing patterns for consistency. You’ll onboard and upskill teams by creating playbooks and delivering training, coordinate with Reliability/SRE, Platform, Security, and Cost teams to ensure telemetry is secure, privacy-compliant, cost-efficient, and scalable; reduce toil by automating repetitive tasks and improving developer experience with CI integrations and auto-provisioned dashboards, and drive cross-team alignment on telemetry schemas and naming while participating in on-call rotations and incident response; you’ll influence roadmap through technical proposals and design reviews. Required qualifications include 5+ years of software engineering with at least 3 years in observability/SRE/monitoring; hands-on experience with Datadog, Grafana, Prometheus, OpenTelemetry or equivalents; experience building telemetry for ML/AI systems or understanding model monitoring concepts; strong knowledge of distributed systems and cloud-native environments (Kubernetes, AWS); production coding skills in Go, Python, or Ruby; experience designing telemetry pipelines at scale and defining SLOs/SLIs with low-noise alerts; eligible to work in Poland. Nice-to-have items include experience with OpenTelemetry for ML, Jaeger/OTel/Seldon/MLflow/Feast; Datadog at enterprise scale; knowledge of data privacy and security considerations for telemetry; prior cross-region enablement; plus a salary range of zł257,000–zł385,000 with potential bonuses and a hybrid work model; Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

The position is Senior Software Engineer - DevOps at Zendesk, with the job listing showing Pune, India as the location, but candidates must be physically located in Karnataka or Maharashtra per the company’s note. Responsibilities include aligning applications development and IT operations, automating deployments, designing and maintaining CI/CD pipelines on AWS, and ensuring reliability and security of the infrastructure, including containerization and helm chart management. Technical requirements include hands-on experience with AWS (IAM, IaaS/PaaS, EKS), Terraform, Helm, Bash, GitHub-based IaC and CI/CD using GitHub Actions and ArgoCD, Docker/Kubernetes, and monitoring/observability stacks such as Prometheus, Grafana, and the ELK stack, plus SQL familiarity. The role requires about 8–10 years of experience in DevOps and Kubernetes on AWS, strong communication, a willingness to learn new technologies, and flexibility to work across time zones and provide on-call support, with a hybrid work model requiring at least 3 days in the office. Zendesk emphasizes equal opportunity and inclusion, notes that AI-based screening may be used, and offers accommodations for applicants with disabilities; the specific in-office schedule and location will be dictated by the requisition and hiring manager.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Zendesk is hiring a confident, creative Regional Marketing Manager to own and scale Bay Area marketing, positioning the company as a leader in AI for Service with high visibility, executive exposure, and frequent customer-facing moments. The role blends strategy and execution, requiring you to design regional go-to-market plans, partner with Enterprise sales to accelerate deals, and test new formats that can become repeatable revenue engines. You’ll develop an annual event strategy and own end-to-end field marketing programs—including creative, logistics, enablement, and post-event follow-up—while collaborating with sales and product marketing on messaging and ROI measurement. Minimum qualifications include 6+ years of B2B SaaS field marketing with strong event experience, superb project management and cross-functional leadership, a data-driven mindset, excellent communication, and up to 20% travel. Preferred qualifications cover executive presence in matrixed environments, experience using AI/automation to optimize events, strong analytics and storytelling, budgeting/vendor management, and proficiency in Google Suite, Salesforce, Splash, and Tableau, with a US base salary range of $141k-$211k and a hybrid work model that requires in-office time part of the week.

The Senior Engagement Manager at Zendesk leads the company’s most complex, high-value client projects with a blend of leadership, strategic thinking, and advanced project management, while mentoring junior team members and helping improve delivery methodologies. Key responsibilities include acting as the lead client contact, delivering end-to-end projects on time and within budget, refining methodologies, managing risks, guiding strategic direction, supporting business development, staying current on industry trends, and ensuring cross-functional collaboration for client satisfaction and profitability. Qualifications require fluent Spanish and English (Portuguese preferred), 5+ years in client-facing consultancy or professional services with significant leadership experience, the ability to manage multiple engagements, strong communication and analytical skills, proficiency with PM software and CRM tools, a bachelor’s (master’s preferred), experience with various contract types, and willingness to travel up to 25%. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement that requires in-office presence part of the week and a schedule determined by the hiring manager. Zendesk emphasizes a supportive, diverse, and inclusive culture with competitive pay and benefits, a focus on work-life balance, and accommodations for applicants with disabilities, while AI may be used in screening and the company remains an equal opportunity employer.

Zendesk is hiring a Director of Software Engineering in San Francisco to lead global Platform engineering teams and shape API-first, cloud-native platform services that enable partners and customers to build AI-powered experiences, linking platform capabilities to Zendesk's AI and ecosystem strategies. You will lead multiple scrum teams across the US and APAC, set platform strategy, own the architecture for web services, RESTful APIs, and SDKs, and partner with Product, Design, Security, and AI teams to deliver features that enable AI agent actionability and cross-system interactions. Responsibilities also include mentoring engineering managers and senior engineers, hiring and retaining top talent, and driving operational excellence (SLA/SLOs, observability, incident management, CI/CD) to ensure high availability and performance for external customers. Basic qualifications include 10+ years of software engineering experience with at least 5 years leading distributed scrum teams, hands-on REST API and web application development, experience integrating AI/ML into production, and cloud-native distributed systems expertise (Kubernetes, CI/CD, observability); preferred qualifications include prior director-level SaaS/platform leadership, developer-experience focus, security/compliance experience, and an advanced degree. The role offers a US base salary range of $275,000-$413,000 with potential bonuses, a hybrid onsite/remote schedule in SF, and Zendesk states it is an equal-opportunity employer that supports diversity and accommodations, noting that AI may be used to screen applicants.

Zendesk seeks a Senior Software Engineer to help build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data flows from Kafka to Snowflake via Snowpipe Streaming. Responsibilities include designing and maintaining data quality systems and pipelines with Snowflake, Kubernetes, and Kafka; building internal tooling for schema validation, data experimentation, and automated checks; collaborating across teams; and owning the reliability and performance of ingestion systems on AWS. Core skills required are solid programming (Java preferred; Python/Go/Ruby acceptable), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, strong SQL for diagnostics, and proficiency with Docker/Kubernetes and observability. The ideal candidate brings a systems and data mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction and align teams, strong communication and mentoring skills, and a bias toward automation; nice-to-haves include GenAI tools, cloud-native data platforms, and dbt/ELT frameworks; the role is hybrid with at least 8 in-office days per month, scheduled by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications; accommodations are available for applicants with disabilities, with contact information provided for accommodations.

Atlassian offers flexible work options—office, remote, or a mix—and hires in any country where it has a legal entity, helping employees balance family, personal goals, and priorities. The DX Solutions Engineering Team is seeking a Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com) and to act as the technical authority for enterprise customers after the sale. Responsibilities include leading technical implementation, partnering with Customer Success Managers to oversee onboarding, complex integrations, and system architecture for a smooth transition from evaluation to production. The role also covers architecture and strategy, conducting deep-dive sessions to map the DX platform to customers’ goals, and designing tailored solutions that connect DX APIs with complex environments. Additional duties involve consultative implementation, serving as a trusted advisor on best practices for DX analytics and deployment, and providing feedback to product and engineering to influence the roadmap.

Atlassian offers flexible work options—office, home, or a hybrid arrangement—and hires in any country where it has a legal entity. The company’s DX Solutions Engineering Team is seeking a skilled Solutions Architect to drive adoption and long-term growth of the DX product for enterprise customers. The role acts as the technical authority after the sale, ensuring complex implementations are successful and customers realize maximum value. Responsibilities include leading technical implementations, shaping architecture and strategy, and designing custom solutions that connect the DX APIs with client environments. Additional duties involve consultative implementation, serving as a trusted advisor on DX analytics and deployment practices, and feeding feedback to product and engineering to influence the roadmap.

DX is a Salt Lake City–based fast-growing SaaS company that helps engineering leaders build high-performing teams, collects millions of data points daily to power productivity insights, and serves customers like Pinterest, GitHub, BNY, and Xero; it recently closed its acquisition by Atlassian to accelerate growth and R&D. The company emphasizes individual mastery as its core value, believing outcomes are outside control while focusing on doing your job at the highest level to drive impact, with Atlassian resources expanding potential impact. The role involves prospecting outbound and inbound leads, creating relationships and meetings with prospective businesses, delivering an extraordinary experience to software engineering leaders, and collaborating with account executives and marketing while learning personalized outreach and value provision. Ideal candidates are ambitious, meticulous writers with a proven track record of excellence, who outwork peers, perform consistently, and are never satisfied; bonus points for experience in B2B, SaaS, startups, or roles in sales, marketing, copywriting, consulting, or recruiting. The work environment is not a cold call center; it offers freedom to experiment and grow quickly, and interested applicants are encouraged to contact Kyle Jaggi.

DX is a fast-growing SaaS company headquartered in Salt Lake City that uses millions of data points to power insights into developer productivity, serving customers like Pinterest and GitHub, and it recently closed an acquisition by Atlassian. Joining Atlassian will expand resources, accelerate growth and R&D, and deliver greater impact to customers. DX’s culture centers on mastery and exceptional execution—while outcomes may be influenced by external factors, the company rewards individuals who perform at the highest level. The role involves prospecting outbound and inbound leads, building relationships with prospective engineering leaders, delivering an extraordinary experience, and collaborating with account executives and marketing. Ideal candidates are ambitious, detail-oriented communicators who consistently excel, with bonus points for B2B/SaaS/startup experience, and they should reach out to Kyle Jaggi.

- Atlassian offers flexible work options—office, remote, or hybrid—and can hire people in any country where it has a legal entity. - At DX, the focus is on individual mastery and becoming the best at your craft, with high performers thriving and being rewarded, even though we can’t control external outcomes. - The role involves prospecting outbound and inbound leads, building relationships with prospective businesses, delivering an extraordinary experience for software engineering leaders, learning personalized outreach and social selling, and partnering with account executives and marketing. - You should challenge yourself, accelerate your career, join a passionate and welcoming team, own your work without micromanagement, and level up skills and pay with a measurable impact on the company’s success. - Candidates should be ambitious, excellent writers and communicators with strong attention to detail and a proven track record, with bonus points for experience in B2B/SaaS/startups or relevant roles; the posting emphasizes freedom to experiment and invites Kyle Jaggi to stand out.

Atlassian lets employees work where they want—office, home, or a mix—and hires in every country where they have a legal entity. At DX, the culture centers on mastering your craft and performing at the highest level, with rewards for those who thrive, even though some outcomes are outside our control. The role involves prospecting outbound and inbound leads, building relationships with prospective businesses, delivering an extraordinary experience for software engineering leaders, and collaborating closely with account executives and the marketing team. The ideal candidate is ambitious, a strong writer and communicator with meticulous attention to detail, who consistently performs at a high level and seeks constant improvement, with bonus points for B2B, SaaS, startups, or experience in Sales, Marketing, Copywriting, Consulting, or Recruiting. The job offers autonomy, rejects robotic cold-calling, encourages experimentation and creativity, and invites standout applicants to message Kyle Jaggi.

Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting, and it has grown into the top time management add-on for Jira since its 2007 beginnings. They are hiring an Engineering Manager for Site Reliability Engineering to lead a team that builds and maintains the foundational infrastructure for the engineering department, focusing on stability, high availability, cost efficiency, and extensibility. The role involves mentoring the SRE team, defining the roadmap and strategy, overseeing CI/CD and automation, partnering with engineering and product managers, maintaining the AWS-based platform, driving AI tooling adoption, and championing SRE practices like error budgets, on-call rotations, incident response, and post-mortems. Qualifications include 6+ years in SaaS with 2+ years leading SRE or infrastructure teams, cloud deployment strategy experience, AWS knowledge, solid SRE/DevOps principles, containerization with Kubernetes, and strong communication and cross-functional leadership. Tempo offers a remote-first environment with unlimited vacation in many locations, comprehensive benefits, professional development opportunities, inclusive culture, and opportunities to travel to international offices, with English-only resumes and a commitment to equal opportunity hiring.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

Zendesk’s Maquina team uses a large Retrieval Augmented Generation platform to turn knowledge about how customers resolve issues into AI-powered procedures that guide agents or operate autonomously, with deployments across banking, retail, and public services. As a Senior Software Engineer in Lisbon, you’ll work across the full stack—from the recommendation engine to the agent-facing UI and the runtime that executes procedures—designing and operating services for AI-driven recommendations and autonomous execution. You’ll collaborate with data science and ML teams, improve the procedure authoring experience for admins, and contribute to architectural decisions while owning the full lifecycle, including testing, deployment, and production operations. Required qualifications include 4+ years in backend or full‑stack roles, strong systems design and experience building scalable services, comfort with polyglot codebases, and excellent communication and teamwork; preferred qualifications include a CS degree, production experience with Ruby on Rails or TypeScript, familiarity with event streams (Kafka), LLM integration, domain‑driven design or event sourcing, and open‑source contributions. The tech stack includes Ruby on Rails and TypeScript microservices, GraphQL/REST APIs, React with TypeScript, AWS Aurora MySQL, Kafka, Elasticsearch, deployed on Kubernetes and AWS, with a hybrid Lisbon-based role that requires some in-office work and collaboration with Copenhagen, all within Zendesk’s inclusive culture.