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Zendesk QA is seeking innovative experts to join their international team in Tallinn, Estonia, focusing on the development of AI-driven customer service quality assurance solutions. The ideal candidate will lead cross-functional engineering teams, oversee the delivery of scalable AI solutions, and promote high standards in code quality and performance. Candidates should have a strong engineering background, familiarity with programming languages like Python or Go, and the ability to effectively communicate with both technical and non-technical stakeholders. The role offers a hybrid work experience, encouraging in-person collaboration while providing flexibility for remote work. Zendesk is committed to diversity and inclusion, ensuring a welcoming workplace for individuals from various backgrounds.

Zendesk QA is looking for innovative experts to join their international team in Tallinn, Estonia, focused on developing AI solutions to enhance customer service. The role involves designing and implementing machine learning models, collaborating with a cross-functional team of scientists and engineers, and proposing new features utilizing generative models. Candidates should have strong Python programming skills, a solid understanding of machine learning techniques, and the ability to communicate technical concepts to diverse audiences. Ideal applicants will have experience in building scalable ML solutions and a record of successful production models. Zendesk emphasizes a collaborative work environment with flexible scheduling and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance its AI/ML platform, which supports over 125,000 global brands in improving customer experience. The role focuses on developing GenAI infrastructure, including benchmarking frameworks, LLM Proxy, and orchestration tools to empower the organization's ML/AI teams. Candidates should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and experience with cloud services and container orchestration. Additionally, the position offers a hybrid work model, opportunities for professional growth, and a culture that emphasizes diversity and inclusion. Employees enjoy flexible working hours, professional development funds, and comprehensive health benefits.

The job entails a significant level of autonomy and trust, allowing employees to determine their approach to implementation while collaborating with their team to produce high-quality scalable code. Responsibilities include optimizing performance, securing the application, designing data storage, building APIs, and maintaining reusable code. Candidates should have at least five years of back-end development experience, proficiency in programming languages like Go, Python, or Java, and familiarity with cloud technologies such as Kubernetes and AWS or Google Cloud. The hybrid work environment requires some in-office presence while promoting flexibility and collaboration. Zendesk values diversity and inclusion in its workforce, ensuring equal opportunity for all applicants and employees.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior ML Engineer to lead the development of GenAI infrastructure that supports their customer experience mission for over 125,000 global brands. The role involves building and optimizing machine learning platforms, including the LLM Proxy, and collaborating with cross-functional teams to enhance AI capabilities. Key responsibilities include creating benchmarking frameworks for large language models, ensuring secure and efficient access to AI resources, and implementing best practices for system observability and reliability. The ideal candidate should have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming and cloud services. Zendesk emphasizes professional growth and offers a flexible hybrid work environment, along with a commitment to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in this mission by creating a foundation for AI-driven experiences and is currently seeking a Staff ML Engineer to advance its Generative AI infrastructure. The responsibilities of this position include designing and optimizing ML platform components, ensuring the alignment of platform investments with the company's AI/ML roadmap, and fostering a culture of mentorship within the team. To qualify, candidates should have 7+ years of experience in ML model development and deployment, familiarity with MLOps best practices, and expertise in LLM systems and cloud services. Zendesk promotes a hybrid work environment, offers professional development funds, and is committed to diversity and inclusion in the workplace.

Zendesk aims to enhance customer experience through its products used by over 125,000 global brands. The AI/ML Platform team plays a crucial role in developing infrastructure that supports AI-driven experiences and Large Language Model (LLM) applications. They are seeking a ML Engineer II to design and improve core components for their GenAI infrastructure, working closely with senior engineers and cross-functional teams. The position requires 2-4 years of experience in ML systems, proficiency in Python, and familiarity with cloud services and containerized environments. Zendesk offers a hybrid working model, professional development opportunities, and a workplace committed to diversity and inclusion.

Zendesk is developing a new IT Asset Management (ITAM) product to help companies track and manage their IT assets efficiently. They are seeking a frontend-leaning Software Engineer to join the ITAM Integrations sub-team, responsible for building connections with third-party systems and creating user-friendly UI for asset management workflows. The role involves working collaboratively with backend engineers and product designers to enhance user experience and involve clean, maintainable code development in JavaScript/TypeScript and React. Candidates should have 2–4 years of experience in software engineering, proficiency in modern frontend frameworks, and a strong understanding of frontend-backend communication. Additionally, Zendesk promotes a hybrid work culture and emphasizes diversity, equity, and inclusion in their hiring practices.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is expanding its IT Asset Management (ITAM) solutions as part of its Employee Service offerings, focusing on automation and intelligent workflows to improve asset tracking and management. They are seeking a Staff Software Engineer to lead the development of scalable and secure backend systems, integrate ITAM with existing services, and enhance observability and compliance. The role requires experience in high-performance software development, particularly with Ruby on Rails, GraphQL, and REST APIs, while also emphasizing collaboration across teams. Additionally, candidates should have a strong understanding of event-driven architectures and multi-tenant SaaS environments. Zendesk offers a hybrid work model, competitive salary, and values diversity and inclusion within its workplace culture.

Zendesk is seeking a Senior Machine Learning Engineer to enhance its AI/ML infrastructure, crucial for the company's mission to improve customer experience for over 125,000 brands. The role involves developing secure and cost-effective ML platforms, managing LLM applications, and collaborating with various teams to build production-ready systems. Responsibilities include creating benchmarking frameworks for LLMs, designing an LLM Proxy, and implementing best practices for system observability and reliability. Candidates should have over five years of experience in deploying ML systems, familiarity with ML infrastructure, and proficiency in server-side programming languages. Zendesk offers flexibility, opportunities for professional growth, and a commitment to diversity and inclusion in the workplace.

Zendesk is launching a new IT Asset Management (ITAM) platform aimed at enhancing enterprise-scale asset tracking, lifecycle automation, and compliance workflows. The company is seeking a Senior Software Engineer to help develop and scale the ITAM Integrations platform, responsible for connecting external IT asset management systems with Zendesk's ITAM. This role involves designing integration workflows, building data ingestion pipelines, and optimizing APIs for seamless data exchange. The ideal candidate should have over five years of experience in software engineering, particularly in integration platforms, with strong backend development skills, preferably in Ruby on Rails. Zendesk offers a hybrid work culture, competitive salary range, and opportunities for professional growth while emphasizing diversity and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk is seeking a Prompt Engineer at the ML Engineer II level to enhance its AI-driven customer experience by designing, testing, and optimizing prompts for GenAI features. This role involves collaborating with machine learning teams to ensure the accuracy and safety of Large Language Model (LLM) outputs, requiring strong ML engineering skills and a deep curiosity about language models. Daily responsibilities include creating refined prompts, running experiments to assess output quality, and maintaining prompt libraries and guidelines. Candidates should have 2-4 years of relevant experience, proficiency in Python, and a solid understanding of LLM behavior. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a commitment to diversity and inclusion in its workplace.

Zendesk aims to enhance Customer Experience through its products that service over 125,000 global brands. The AI/ML Platform team is pivotal in this mission, developing the infrastructure to support AI-driven applications, particularly focusing on Large Language Models (LLMs). They are seeking an Engineering Manager to lead the development of GenAI infrastructure, which includes LLM Proxy and various ML platform tools, ensuring alignment with company strategy while maintaining software quality. The ideal candidate should have extensive experience in managing engineering teams within the ML/AI field, along with a deep understanding of LLM systems and associated platform components. Zendesk promotes a hybrid work environment emphasizing flexibility, professional growth opportunities, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Sentry is dedicated to improving software development by providing performance and error monitoring tools to developers, with a strong backing of over $217 million in funding and more than 100,000 organizations using their services, including major companies like Disney and Microsoft. They are hiring a Corporate Manager to focus on growth accounts, enhancing sales execution through collaboration with Account Executives (AEs) and Sales Development Representatives (SDRs), and identifying high-potential accounts for targeted outreach. This role emphasizes strategic account management, increasing deal sizes, and establishing efficient sales processes that yield consistent results. Candidates should have experience in building effective sales teams, strategic thinking, and strong communication skills, particularly with senior executives, and a familiarity with modern sales methodologies. Sentry values diversity and inclusivity, offering competitive salaries and benefits while ensuring equal employment opportunities for all applicants.

Sentry is focused on improving software development by providing performance and error monitoring tools, already serving notable clients like Disney and Microsoft. The company is seeking a Head of Sales Strategy & Operations to partner with the CRO and help drive revenue growth through strategic analytics and execution, working primarily in San Francisco following a hybrid model. This role involves managing a small team, identifying growth opportunities, and building processes for sales success while collaborating with various departments. The ideal candidate should possess strong analytical skills, a deep understanding of sales methodologies, and a commitment to ethical practices and result-driven performance. Sentry values diversity and is dedicated to providing equal employment opportunities while ensuring accessibility for everyone in the software industry.

GitLab is an open-core software company that provides a comprehensive AI-powered DevSecOps platform, used by over 100,000 organizations, with a mission to empower collective software contribution and innovation. The company promotes a high-performance culture where AI is embraced as a key productivity tool across teams and workflows. The Senior Product Design Manager for AI will lead a team of five designers, shaping the strategic vision for AI tools and guiding day-to-day design operations focused on enhancing user experiences with AI features. This role emphasizes collaboration with product management, engineering, and UX research teams to tackle complex design challenges in the development process. GitLab fosters an inclusive environment, welcoming candidates from diverse backgrounds and offering benefits that support health and professional growth, with a salary range reflective of the role's responsibilities.

GitLab is an open-core software company that provides an AI-powered DevSecOps Platform, used by over 100,000 organizations, with a mission to enable widespread co-creation in software development. The company emphasizes collaboration and innovation, with AI integrated into their products and team workflows to improve efficiency and impact. The Pipeline Execution team, part of GitLab's Continuous Integration (CI) system, seeks a Backend Engineer to help enhance product functionality, reliability, and performance. Key responsibilities for this role include writing maintainable code, mentoring teammates, advocating for product improvements, and participating in agile practices. GitLab values a diverse and inclusive workplace and encourages candidates from various backgrounds to apply, offering flexible remote work and comprehensive benefits.

GitLab is an open-core software company that offers a powerful AI-driven DevSecOps Platform used by over 100,000 organizations, aimed at enabling collaborative software development. The company emphasizes the importance of contributing and co-creating, fostering innovation and efficiency within teams. The role of Mid-Market Account Executive involves assisting customers in understanding and leveraging GitLab's products, managing a diverse range of projects, and collaborating with various departments to enhance customer outcomes. Applicants are expected to possess strong sales skills, effective communication, and a desire to help customers succeed, with flexible support including remote work and professional development opportunities. GitLab values diversity and encourages candidates from all backgrounds to apply, highlighting its commitment to equal employment and a supportive workplace culture.

Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams turn ideas into reality. The company emphasizes core values such as innovation, teamwork, and inclusivity, while promoting a hybrid work environment that supports work-life balance. Recognized for its workplace culture and innovative solutions, Lucid counts major corporations like Google and GE among its 100 million users globally. New Logo Account Executives (AEs) in the LATAM region are responsible for driving business growth and managing customer relationships, ensuring customer engagement and renewals. Ideal candidates for this role have prior sales experience, business fluency in Spanish, and excellent communication skills, preferably with SaaS/tech experience and familiarity with sales tools.

Lucid Software specializes in visual collaboration and work acceleration, offering products such as Lucidchart, Lucidspark, and airfocus to help teams transform ideas into reality. The company emphasizes core values like innovation, teamwork, and inclusivity, promoting a hybrid workplace that supports a healthy work-life balance for its employees. Recognized for its excellence, Lucid Software has garnered accolades from Forbes, Fast Company, and Fortune, and serves over 100 million users globally, including notable clients like Google and NBC Universal. New Logo Account Executives at Lucid are responsible for driving sales growth by engaging with potential and existing customers and collaborating with Customer Success Managers to ensure customer satisfaction and retention. Candidates for these roles should have 1-3 years of sales experience, strong communication skills, and a solid understanding of the SaaS industry, with familiarity in tools like Salesforce preferred.

Lucid Software is a leading company in visual collaboration, offering innovative products like Lucidchart, Lucidspark, and airfocus to help teams realize their ideas. The company emphasizes core values such as innovation, individual empowerment, and teamwork while fostering a respectful and inclusive environment. Lucid operates as a hybrid workplace, promoting work-life balance through flexible work options. Recognized by various awards, Lucid serves over 100 million users, including major clients like Google and GE, making it a prominent platform in visual collaboration for Fortune 500 companies. New Logo Account Executives at Lucid are responsible for driving business growth, managing customer relationships, and closing sales opportunities, requiring relevant experience and strong communication skills.

Lucid Software is a leader in visual collaboration and work acceleration, offering tools like Lucidchart and Lucidspark to help teams bring their ideas to life. The company emphasizes core values such as innovation, individual empowerment, teamwork, and inclusivity, supporting a hybrid workplace that promotes work-life balance. Lucid has received numerous accolades for its workplace culture and product effectiveness, serving over 100 million users, including well-known clients like Google and GE. New Logo Account Executives at Lucid are responsible for driving business growth by engaging with new and existing customers to showcase product value and close sales. To succeed in this role, candidates should have sales experience, strong communication skills, and familiarity with sales tools, while also being prepared to manage their accounts effectively.

Lucid Software is a leading company in visual collaboration and work acceleration, offering products like Lucidchart and Lucidspark. The company emphasizes its core values, which include innovation, teamwork, and a commitment to diversity and inclusion. Lucid operates as a hybrid workplace to support work-life balance, with a notable reputation as reflected in various accolades from Forbes, Fast Company, and Fortune. The company boasts over 100 million users, including Fortune 500 companies like Google and GE, and collaborates with industry giants like Atlassian and Microsoft. The role of New Logo Account Executives involves driving sales growth, managing customer relationships, and ensuring customer satisfaction, requiring strong sales experience and communication skills.

Enterprise Account Executives (EAEs) at Lucid are responsible for driving strategic growth among existing customers within their assigned territories by targeting specific markets and engaging in outbound prospecting. They collaborate with internal resources such as leadership and engineering teams to unlock customer growth opportunities and work closely with Customer Success Managers to ensure client satisfaction and renewals. EAEs need to maintain in-depth knowledge of Lucid's collaboration suite and understand the competitive landscape to identify and generate new business opportunities through various outreach methods. The role requires a minimum of 5 years of sales experience, particularly with Enterprise-Grade customers, along with project management skills for complex sales processes. Preferred candidates possess additional language skills and experience with sales acceleration tools as well as a strong educational background.

Lucid Software is a leader in visual collaboration, offering a suite of products like Lucidchart and Lucidspark, while adhering to core values of innovation, teamwork, and inclusivity. The company fosters a hybrid work environment that promotes work-life balance and has received accolades for its culture and workplace practices, including listings on the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. With over 100 million users, Lucid serves leading organizations such as Google and GE, and partners with major players like Microsoft. The role of Enterprise Account Executives (EAEs) focuses on strategic growth and customer engagement for existing accounts in EMEA, requiring expertise in sales processes and the ability to drive business value. Candidates should have 5+ years of SaaS sales experience, strong communication skills, and familiarity with CRM tools, while preferred qualifications include proficiency in additional European languages and experience in sales acceleration tools.

Lucid Software is a leader in visual collaboration, offering tools like Lucidchart and Lucidspark that help teams transform ideas into reality. The company values innovation, teamwork, and diversity, promoting a hybrid work environment that supports work-life balance. Lucid's products are renowned globally, with accolades from Forbes, Fast Company, and Fortune, and cater to over 100 million users, including major corporations like Google and GE. Enterprise Account Executives (EAEs) play a crucial role in driving growth by identifying market opportunities, managing customer relationships, and collaborating with various teams to close sales. Candidates for EAEs require a strong sales background, experience in SaaS, and a successful track record in managing enterprise-grade clients, while fluency in English and additional European languages is preferred.

Figma is expanding its team to make design accessible and to enhance collaboration through its platform, which supports various aspects of the design process. The role of a Recruiting Manager involves leading a team of recruiters to implement effective staffing strategies for Engineering and collaborating with leadership to meet business needs. The position emphasizes team growth and the optimization of recruiting processes to ensure efficiency and a positive candidate experience. Figma values diversity and offers competitive compensation, benefits, and work location flexibility, reflecting its commitment to an inclusive workplace. Applicants with relevant experience are encouraged to apply, even if their background doesn't exactly match the job description, as personal growth and learning are valued at Figma.

Figma is expanding its team to enhance design accessibility and streamline workflows for creative and engineering teams. The company seeks a Recruiting Manager to lead and mentor recruiters, focusing on staffing strategies to support Engineering while ensuring a collaborative recruiting process. Ideal candidates should have significant recruiting and management experience, particularly in engineering, and a track record of using data to improve recruitment efficiency. Figma promotes a diverse and inclusive workplace with competitive compensation, benefits, and equity options. The recruitment process emphasizes equal opportunity and reasonable accommodation for individuals with disabilities.

SmartBear focuses on enhancing software quality through its various solution hubs, including SmartBear API Hub and SmartBear Test Hub, which aim to bring automation and visibility to software development processes. The company serves over 16 million professionals across 32,000 organizations, including notable clients like Adobe and Microsoft. The role of Junior Software Engineer involves resolving business challenges, developing scalable applications, and creating backend services using Java and Spring Boot, with a strong emphasis on Agile methodologies. Candidates are expected to have 2-4 years of experience with Java 17 or higher, as well as familiarization with REST, JSON, and relational databases. SmartBear promotes a culture of growth and inclusivity, celebrating diverse perspectives and ethical business practices in locations worldwide.

SmartBear focuses on delivering quality software through its various solution hubs, including the SmartBear API Hub, which enhances visibility and automation in software development. The company serves over 16 million developers across more than 32,000 organizations, featuring clients like Adobe and Microsoft. They are hiring a Junior QA Engineer for their API Hub, responsible for various testing responsibilities, including acceptance testing and automation using tools like Playwright and JavaScript. SmartBear promotes a collaborative work environment, invests in employee growth, and values inclusivity and ethical practices, ensuring a respectful and diverse workplace. The company is headquartered in Somerville, MA, with global offices and has received industry accolades for its innovations and workplace culture.

SmartBear emphasizes the importance of quality in software development, offering solutions that enhance visibility and automation through its platforms like SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub. The company supports over 16 million developers across more than 32,000 organizations, including industry leaders such as Adobe and Microsoft. The Junior QA Engineer role focuses on ensuring the quality of API Hub, which facilitates the entire API lifecycle for teams using the Swagger framework, involving tasks like testing and collaborating with product teams. Candidates should have 1-2+ years of software testing experience, familiarity with tools like Playwright and Cucumber, and good documentation skills. SmartBear is committed to creating an inclusive workplace, investing in employee success, and adhering to ethical corporate practices, making it a leader in both technology and corporate responsibility.

SmartBear focuses on ensuring software quality through its various solution hubs, which enhance visibility and automation within software development. The company, trusted by over 16 million professionals, is seeking a DevOps Engineer for its Test Hub to improve infrastructure and drive automation across global teams. Candidates should have 3-5 years of experience in DevOps, with proficiency in AWS, Linux, and tools like GitHub Actions and Ansible. SmartBear promotes a collaborative, inclusive work environment and emphasizes career growth and employee well-being, including benefits like taking birthdays off. Additionally, the company is committed to ethical practices and diversity, striving to create a positive impact in the communities it serves.

Zendesk is looking for a high-performing Account Executive to join its sales team in the CEE region, focusing on driving growth in the Commercial and Mid-market segments across various industries such as retail, fintech, and technology. The role involves prospecting for new customers, navigating complex sales cycles, and developing strategies for sales expansion while ensuring alignment with clients' business objectives. Candidates should have at least five years of B2B sales experience, preferably in the SaaS industry, along with a proven track record of exceeding sales quotas and strong communication skills. Proficiency in sales tools like Salesforce is required, and fluency in Eastern European languages, particularly Polish, is highly desirable. The position offers a competitive salary range and is part of Zendesk’s commitment to creating an inclusive workplace, with options for remote and in-office work.

The AI Specialist, Customer Success role at Zendesk focuses on enabling customers to achieve business outcomes rapidly by leveraging Zendesk's advanced AI solutions. This position involves collaboration across various levels of a customer's organization, from executives to front-line users, ensuring that clients derive maximum value from their investments in Zendesk. Key responsibilities include driving AI adoption through proactive engagement, fostering strong customer relationships, and acting as a bridge between Zendesk's internal teams and customers to facilitate successful outcomes. Candidates should possess a minimum of three years in customer success or related fields and demonstrate the ability to advocate for customers while managing software technology effectively. Furthermore, Zendesk promotes a hybrid work environment, valuing inclusivity and diversity within its workforce.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Senior Program Manager to join its CIO - Program Management Office (PMO) to lead cross-functional programs that have a significant impact on their business, particularly focusing on technology and stakeholder engagement. The role involves collaboration with technical teams, business stakeholders, and vendors to deliver programs with an emphasis on SaaS platforms, IT transformations, and improving customer experiences. Candidates should have over eight years of experience managing large-scale technical programs, strong communication skills, and familiarity with Agile methodologies and tools like JIRA and Confluence. The position also promotes a collaborative and supportive work culture, offering flexible work options and a commitment to diversity and inclusion. The successful applicant must be based in Mexico City or the State of Mexico and will engage in both in-office and remote work.

Zendesk is seeking an engineer to join its Machine Learning Organization, focused on enhancing customer experience for over 125,000 brands worldwide. The role involves collaborating with ML scientists and engineers to develop high-quality machine learning and AI products. Daily responsibilities include writing clean code, tackling customer challenges using ML, and contributing to technical discussions and MLOps processes. Applicants should have an interest in machine learning, proficiency in languages such as Python or Java, and a collaborative mindset. Zendesk offers a fulfilling work environment with flexible hours, opportunities for professional development, and a commitment to diversity and inclusion.

The Agentic Tribe is redefining conversational AI with Gen3, an advanced AI agent system that excels in real-time reasoning and adaptive user interactions. They are looking for an experienced AI Agent Engineer to lead the development of intelligent, autonomous agents using Large Language Models (LLMs) to enhance operations and create complex task workflows. Responsibilities include architecting scalable AI systems, integrating solutions with enterprise systems, evaluating third-party models, and driving AI deployment from conception to production. Ideal candidates should possess a deep understanding of multi-step agent design, API integration, and performance optimization, while also exhibiting leadership in mentoring less experienced developers. Zendesk, the company associated with this role, emphasizes a commitment to diversity and inclusion, providing a flexible work environment and support for community engagement.

The Agentic Tribe is innovating conversational AI with its Gen3 system, which features advanced capabilities for real-time reasoning and task handling. Zendesk is seeking a Staff Machine Learning Scientist to enhance its AI Agent product, allowing the candidate to impact product development significantly. Responsibilities include designing AI solutions, managing research projects, and collaborating with engineering teams to implement strategies effectively. Ideal candidates should have a strong background in machine learning, particularly in NLP and conversational AI, along with excellent communication skills. Zendesk fosters a diverse and inclusive work environment and provides a hybrid working model to support collaboration and innovation.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is at the forefront of the conversational AI sector with its Gen3 system, which offers dynamic, goal-oriented interactions that surpass traditional chatbots. As the Engineering Manager for the Procedures Team, you will lead a diverse group of engineers working on innovative tools to optimize the use of Gen3, enhancing customer engagement and experience. Responsibilities include mentoring your team, promoting collaboration and continuous improvement, and ensuring product quality and delivery. Ideal candidates should possess a strong technical background, management experience, and a commitment to fostering a diverse and inclusive workplace. Zendesk, the parent company, emphasizes customer relationships and has a global presence, being an equal opportunity employer dedicated to diversity in the workplace.

The Agentic Tribe is seeking an AI Agent Engineer to develop and enhance their innovative Gen3 AI Agent system, which aims to transform the chatbot and voice assistance environment with advanced reasoning and planning capabilities. The role involves designing intelligent, autonomous agents using Python and modern frameworks, evaluating third-party models, and collaborating closely with product managers and software engineers to understand user requirements. Key technical competencies required include familiarity with large language models (LLMs), tool integration, performance optimization, and programming skills, particularly in Python. Candidates with a background in computer science or related fields, along with foundational machine learning knowledge, are preferred. Zendesk emphasizes a commitment to diversity and inclusion, offering a hybrid work environment while maintaining a transparent interview process for potential hires.

The Agentic Tribe is transforming conversational AI with its Gen3 AI Agent system, which excels in reasoning and adapting to user interactions in real-time. Zendesk is seeking a Senior Machine Learning Scientist to innovate their AI Agent products, offering the chance to impact customer experiences and contribute to product development. Key responsibilities include designing AI solutions, managing research projects, and collaborating with cross-functional teams. The ideal candidate will have a strong background in machine learning or NLP, experience with deep learning, and excellent communication skills. Zendesk emphasizes diversity and is committed to fostering an inclusive workplace, offering flexibility in working arrangements and opportunities for community engagement.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

The job posting is for an Engineering Manager position in the AI Agents - Accounts Provisioning and Self Service Team at Zendesk, responsible for leading a talented group of engineers in enhancing customer experiences with AI agents. The manager will oversee the entire customer journey from presales to onboarding, influencing crucial areas such as account management and self-service onboarding to enhance efficiency and scalability. Key responsibilities include fostering a culture of improvement, mentoring engineers, facilitating cross-functional collaboration, and ensuring product quality and delivery. Candidates should have a strong technical background, experience managing engineering teams, and the ability to inspire and develop talent. Zendesk promotes diversity and inclusion, offering a flexible hybrid work environment while being committed to providing meaningful experiences for its employees.

The Engineering Manager in the AI Agents - Bridge Team at Zendesk will lead a team focused on developing native integrations for AI agents, enhancing their functionality within the Zendesk ecosystem. This role offers a chance to contribute significantly to high-impact projects aimed at revolutionizing customer onboarding and success with AI technologies. The manager will oversee 6-8 engineers, fostering a culture of continuous improvement, collaboration, and accountability while ensuring product quality and best practices. Candidates should have a strong technical background, experience in managing engineering teams, and a passion for mentorship and professional development. Zendesk emphasizes diversity and inclusion in hiring, providing flexible work arrangements to support employees' well-being.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

Zendesk is seeking a proactive and organized Executive Assistant to support senior leaders, focusing on enhancing operational efficiency and daily operations. Responsibilities include managing complex calendars, coordinating travel, and handling sensitive information with discretion. The ideal candidate should be detail-oriented, resourceful, and possess strong organizational skills while demonstrating a can-do attitude. The position requires 2–4 years of administrative experience, proficiency in Google Workspace, and flexibility to work with leaders across different U.S. time zones. Additionally, the role is hybrid, allowing for both in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Global Security & Safety Intelligence & Response Coordinator for its Pune office, responsible for gathering intelligence, monitoring threats, and responding to incidents to protect employees and assets. This entry-level role is an opportunity for individuals interested in a career in security within a collaborative team across the Asia Pacific region. The ideal candidate should possess strong interpersonal, communication, and problem-solving skills, along with a proactive mindset and a commitment to learning and development. Preferred qualifications include experience in security operations, intelligence analysis, and familiarity with security systems, along with a relevant bachelor's degree. Applicants must be based in Maharashtra or willing to relocate and work in Pune, and Zendesk emphasizes an inclusive work environment.

Zendesk is seeking a Global Security & Safety (GSS) Analyst for their Melbourne office, a junior-level position focused on ensuring the safety of employees and assets across the Asia-Pacific region. The role involves monitoring physical threats, responding to incidents, and producing intelligence reports based on open-source information. Candidates should possess strong interpersonal and communication skills, a customer-centric mindset, and a keen interest in learning about corporate security. Basic qualifications include 1-2 years of relevant experience and proficiency in analytical report writing, while preferred qualifications comprise military or law enforcement experience and knowledge of physical security systems. Zendesk promotes a hybrid work model, emphasizing collaboration in the office while allowing remote work flexibility, and is committed to diversity and inclusion in the workplace.

GitLab is an open-core software company offering an AI-powered DevSecOps Platform used by over 100,000 organizations, aiming to empower widespread contributions to software development. The company is hiring a Public Sector Solutions Architect responsible for guiding clients through the sales process, focusing on both technical solutions and business outcomes. This role requires candidates to have experience in technical pre-sales and a strong understanding of modern software development and cloud technologies. GitLab promotes a high-performance culture that values continuous learning and collaboration, aiming to enhance team members' skills and drive efficiency through AI integration. The hiring process is designed to be inclusive, encouraging diverse candidates to apply, while offering competitive compensation and benefits, including equity and professional development resources.

GitLab is an open-core software company known for its AI-powered DevSecOps Platform, serving over 100,000 organizations with the mission of enabling collaborative software development. The company emphasizes the integration of AI into daily workflows to enhance productivity and innovation while fostering a high-performance culture that values teamwork and continuous learning. The role of Customer Success Engineer (Onboarding Specialist) involves engaging with new customers, providing technical guidance, and ensuring they realize value from GitLab's products. Ideal candidates should have experience with GitLab use cases, technical proficiency, and strong communication skills to effectively advise customers. GitLab offers a remote work environment, competitive salary ranges, and supports diversity and inclusion in its hiring practices.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps Platform used by over 100,000 organizations. Their mission emphasizes collaboration, allowing everyone to contribute to software development, thereby accelerating human progress. The Customer Success Architect (CSA) role is strategically designed to align GitLab's platform with customers' business objectives, fostering strong relationships and supporting their long-term success. Responsibilities of a CSA include guiding customers through their journey, managing escalations, and ensuring customer satisfaction while promoting adoption of GitLab solutions. GitLab promotes a high-performance culture and prioritizes diversity in hiring, ensuring equal opportunities for all candidates across various backgrounds.

Lucid Software is a leading company in visual collaboration, providing products like Lucidchart, Lucidspark, and airfocus to help teams turn ideas into reality. The company values innovation, passion, individual empowerment, and teamwork while promoting a respectful and inclusive culture. Lucid operates as a hybrid workplace, allowing employees to choose between remote work and office settings, which fosters a healthy work-life balance. The role of Community Specialist involves nurturing the user community, driving engagement, and collaborating with internal teams to represent user voices and enhance products. The ideal candidate should possess strong communication skills, interpersonal abilities, analytical thinking, and experience in related fields, with a focus on building connections and managing community strategies.

SmartBear is seeking a Senior People Partner (HRBP) to align People & Culture initiatives with business goals and support their dynamic team. This role involves partnering with leadership to translate business strategies into actionable people plans, providing coaching on performance management, and boosting employee engagement through data analysis. The ideal candidate will have over 10 years of experience in a senior HR role, a strong understanding of performance management, and excellent communication skills. SmartBear offers a competitive benefits package, a hybrid work model, and a commitment to building an inclusive and positive work environment. The company values ethical practices and social responsibility, striving to improve the technology-driven world while celebrating diversity among its employees.

SmartBear focuses on delivering quality software through its various solution hubs like SmartBear API Hub and AlertSite, which aids teams in automating development and monitoring performance. The Associate Product Support Engineer role involves providing technical assistance to customers and collaborating with development teams to resolve issues, enhancing overall customer satisfaction. Ideal candidates should have 1-2 years of relevant experience, technical proficiency, an eagerness to learn, and a background in a STEM field. SmartBear values its employees by promoting professional growth, fostering a supportive culture, and celebrating diverse experiences. The company is committed to ethical practices and is recognized for its contributions with several industry awards.

At Atlassian, employees have the flexibility to choose their work environment, whether in-office, remote, or a hybrid model, allowing them to manage personal commitments effectively. The company operates globally and focuses on enhancing team potential through its software solutions, serving notable clients like NASA and Samsung. Atlassian emphasizes a collaborative culture, where employees work together and share knowledge rather than being in a traditional employer-employee dynamic. The sales roles come with strong earning potential, as the company seeks individuals skilled in building relationships, negotiating contracts, and ensuring customer satisfaction. Compensation for new hires varies by geographic zones in the U.S., with competitive salaries, additional benefits, and a focus on equitable programs.

Atlassian offers flexible work options, allowing employees to work in the office, from home, or a combination of both, thereby enhancing their ability to manage personal and family priorities. The company prides itself on its global presence, serving over 300,000 customers, including major organizations, and aims to empower teams through high-quality software solutions. Atlassian emphasizes a collaborative culture, where employees support each other and contribute as part of a team rather than just working for the company. The sales team has significant earning potential, with compensation packages designed to be equitable and competitive, structured by geographic pay zones in the United States. In sales roles, employees will focus on developing relationships, understanding client needs, executing strategic plans, and ensuring customer satisfaction through collaboration with internal teams.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, at home, or a hybrid setup, allowing them to balance personal and professional commitments while supporting a distributed work model. The company collaborates with over 300,000 clients globally, aiming to empower teams through innovative software solutions, and fosters a strong team culture based on mutual support and shared successes. Sales team members are expected to build and nurture relationships with key stakeholders, negotiate contracts, and work closely with internal teams to ensure customer satisfaction, with a strong focus on customer needs and innovative solutions. Compensation for employees is competitive and equitable, with specific pay ranges varying by geographic zones in the U.S., and additional benefits may be offered. Key responsibilities in sales roles include developing strategic account plans, identifying leads, collaborating with other departments, and staying informed about industry trends while managing travel for client meetings and events.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, at home, or a mix of both, allowing for better personal and family support. The company operates as a distributed-first organization, conducting interviews and onboarding virtually while serving over 300,000 global customers, including major brands like NASA and Coca-Cola. Atlassian emphasizes teamwork through its "play as a team" value, fostering a supportive culture where employees collaborate and celebrate successes together. The compensation structure at Atlassian is designed to be equitable and competitive, with salaries based on geographic zones and the skills of the candidate, supplemented by potential bonuses and equity. In sales roles, team members focus on relationship-building, developing strategic sales plans, and collaborating with internal teams to ensure customer satisfaction, all while remaining informed about industry trends and client needs.

At Atlassian, employees have the flexibility to choose their work environment, whether in the office, from home, or a hybrid model, allowing them to balance personal and family commitments. The company emphasizes a distributed-first approach, conducting virtual interviews and onboarding for their global workforce. Atlassian works with over 300,000 customers, including major organizations like NASA and Coca-Cola, focusing on delivering exceptional software solutions that enhance team performance and drive revenue growth. Their unique culture is built around teamwork and mutual support, fostering a collaborative environment where employees feel empowered to contribute. The role involves developing strategic sales plans, building relationships with key stakeholders, and negotiating contracts, with competitive compensation structured around geographic pay zones and a strong focus on customer satisfaction.

Atlassian offers flexible work options, allowing employees to work from home, the office, or adopt a hybrid approach, which supports their personal and family needs. The company hires globally and conducts virtual interviews and onboarding, catering to a distributed workforce while serving over 300,000 customers, including major organizations like NASA and Coca-Cola. Atlassian emphasizes collaboration and shared success among its employees, promoting a culture where individuals work together as a team. The company provides competitive compensation packages, with salaries varying based on geographic zones, and offers opportunities for bonuses and equity. The role involves developing strategic sales plans, nurturing client relationships, and collaborating with internal teams to ensure customer satisfaction and drive sales growth.

At Atlassian, employees enjoy the flexibility to choose their work environment, whether it's at home, in the office, or a hybrid model, allowing for better work-life balance. The company operates as a distributed-first organization, with virtual interviews and onboarding, and serves over 300,000 customers globally, including major names like NASA and Coca-Cola. Atlassian promotes a collaborative culture, emphasizing teamwork and shared achievements, while aiming to unleash the potential of every team through innovative software solutions. Sales team members are presented with significant earning opportunities and are tasked with cultivating relationships, negotiating complex contracts, and delivering customer satisfaction through strategic sales efforts. Compensation at Atlassian is designed to be competitive and equitable, with salary ranges varying by geographic location and additional earning potential from benefits, bonuses, and equity.

At Atlassian, employees have the flexibility to work from home, in the office, or a combination of both, allowing them to balance personal and professional priorities. The company operates globally, conducting interviews and onboarding virtually as part of its distributed-first approach, while serving over 300,000 customers like NASA and Coca-Cola. Atlassian emphasizes teamwork and shared success, valuing a collaborative culture where employees work alongside the company rather than merely for it. The compensation structure is designed to be equitable and competitive, with specific pay ranges based on geographic zones in the U.S. The role involves developing strategic sales plans, building relationships with key stakeholders, and collaborating across teams to ensure customer satisfaction and successful contract negotiations.

At Atlassian, employees have the flexibility to work from any location, whether at home, in the office, or a combination of both, enhancing their personal and family commitments. The company operates as a distributed-first organization, with virtual interviews and onboarding for global hires. Atlassian serves over 300,000 customers, including notable organizations such as NASA and IBM, and aims to maximize team potential through innovative software solutions. The sales team has significant earning potential due to a robust enterprise market and a customer preference for Atlassian products. Positions require relationship building with key stakeholders, executing strategic sales plans, and collaborating with internal teams to meet client needs and ensure satisfaction.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, at home, or a hybrid situation, allowing for better personal and family support. The company operates as a distributed-first organization, conducting virtual interviews and onboarding, and serves over 300,000 customers globally, including major brands like NASA and IBM. They prioritize a strong team dynamic, encouraging collaboration and shared knowledge, believing that employees work with Atlassian rather than for it. Compensation is competitive, with a focus on equity and transparency, varying by geographic pay zones, and with potential bonuses and equity options. Key responsibilities for the sales role include developing strategic account plans, nurturing relationships with key stakeholders, and collaborating with internal teams to ensure client satisfaction while staying informed about industry trends.

At Atlassian, employees have the flexibility to work from home, in-office, or a hybrid setup, allowing them to balance personal and professional commitments. The company has a global workforce, and interviews and onboarding processes are conducted virtually as part of its distributed-first approach. Atlassian serves over 300,000 clients, including major corporations like NASA and Coca-Cola, and aims to enhance team performance through innovative software solutions. The company promotes a collaborative culture where employees support one another and celebrate collective successes. Sales team members are tasked with building relationships, negotiating contracts, and delivering tailored solutions to meet client needs, with competitive compensation packages structured around geographic pay zones.

Atlassian offers flexible work arrangements for its employees, allowing them to choose between working in-office, remotely, or a hybrid of both, enhancing control over personal and family priorities. The company operates globally, conducting virtual interviews and onboarding processes, and serves over 300,000 customers, including prominent organizations like NASA and Coca-Cola. Atlassian emphasizes a collaborative culture, highlighted by its value of ‘play as a team’, where employees support each other and share knowledge, fostering a unique work environment. The sales team has significant earning potential due to a vast enterprise market, with responsibilities that include nurturing stakeholder relationships, negotiating contracts, and collaborating with various internal teams to ensure customer satisfaction. Compensation is designed to be competitive and equitable, with salary ranges varying by geographic zone, while employees are encouraged to stay updated on industry trends to maintain their competitive edge.

Atlassian offers employees the flexibility to choose their work environment, allowing them to work from home, in the office, or a mix of both, which supports their personal and family priorities. The company has a global hiring policy, conducting interviews and onboarding virtually as part of its distributed-first approach, serving over 300,000 customers worldwide including notable organizations like NASA and IBM. Atlassian promotes teamwork through its value of 'play as a team,' emphasizing collaboration, knowledge sharing, and mutual support among employees. The role described focuses on sales responsibilities, including developing strategic plans, managing relationships with key stakeholders, and collaborating with internal teams to enhance customer satisfaction, with compensation reflecting a competitive and equitable model based on experience. Candidates suited for this role should be customer-focused and adept at identifying business needs, with compensation potential that varies based on geographic zones and includes benefits, bonuses, and equity opportunities.

Atlassian offers flexible work arrangements, allowing employees to choose between working in the office, from home, or a hybrid of both, thereby enabling them to focus on personal and family priorities. The company engages with over 300,000 customers, including prominent organizations like NASA and Coca-Cola, aiming to empower teams with innovative software solutions that drive customer impact and revenue growth. Atlassian promotes a collaborative culture where employees work alongside each other and emphasizes shared knowledge and celebration of successes. The compensation structure is designed to be equitable and competitive, with base pay varying by geographic zones in the U.S. and includes opportunities for bonuses and equity. The role requires developing strategic sales plans, building relationships with key clients, collaborating with internal teams, and negotiating contracts, with a focus on customer satisfaction and navigating complex sales cycles.

Atlassian offers flexible work arrangements, allowing employees to choose between office and remote work, which supports their personal and family priorities. The company conducts virtual interviews and onboarding, emphasizing its distributed-first approach while serving over 300,000 global customers, including major organizations like NASA and IBM. Atlassian values teamwork and collaboration, believing in the principle of 'play as a team', fostering a supportive work environment where employees build relationships and share knowledge. Compensation is structured to be competitive and equitable, with base pay dependent on skills and experience, and varying by geographic pay zones in the U.S. The role involves developing sales strategies, building relationships with key stakeholders, negotiating contracts, and collaborating with internal teams to ensure customer satisfaction.

Atlassian offers its employees the flexibility to work from anywhere, allowing them to balance personal and professional commitments effectively. The company operates as a distributed-first organization, conducting virtual interviews and onboarding, which enables hiring across various countries. With a diverse customer base that includes major companies like NASA, IBM, and Coca-Cola, Atlassian aims to empower teams through innovative software solutions and foster a collaborative work culture under the philosophy of "play as a team." The sales team has strong earning potential, engaging in relationship-building and contract negotiations to ensure customer satisfaction and achieve sales goals. Compensation is competitive and equitable, with pay zones in the U.S. reflecting differing salary ranges based on geographic location and experience.

As a Senior Sourcer on the Sales and Marketing team at Atlassian, you will be instrumental in attracting top sales and marketing talent to facilitate the company's rapid growth. Your role involves collaborating with recruiters, hiring managers, and business leaders to create innovative sourcing strategies that develop strong candidate pipelines for diverse positions. You will utilize your skills in market mapping and relationship management through both traditional and creative sourcing channels. Atlassian offers flexible work arrangements, allowing employees to choose their work environment, and conducts interviews and onboarding virtually as part of its distributed-first approach. Additionally, you will be responsible for educating the team on sourcing techniques, driving pipeline development, and analyzing data to measure sourcing effectiveness.

As a Senior Sourcer on the Sales and Marketing team at Atlassian, you will play a crucial role in sourcing top sales and marketing talent to facilitate the company's growth. You will collaborate with recruiters and hiring managers to develop innovative sourcing strategies aimed at building strong candidate pipelines for various roles. Your responsibilities include leveraging market mapping, research, and relationship management to identify exceptional candidates through both traditional and creative channels. Atlassian offers flexibility in work locations, allowing employees to choose their work environment, and conducts virtual interviews and onboarding as a distributed-first company. Additionally, you will serve as a subject matter expert in sourcing, provide training on techniques, and use data to measure and report on sourcing effectiveness while thriving in a fast-paced environment.

Atlassian offers flexible work arrangements, allowing employees to choose their work location, whether from home, an office, or a hybrid model, facilitating personal and family responsibilities. They are hiring a Senior Design Manager to lead and enhance their Design Technology practice by managing a team of Design Technologists, focusing on integrating advanced prototyping and AI tooling within the design process. This role requires hands-on technical leadership and collaboration with cross-functional teams to create scalable and inclusive design solutions for Atlassian's user experience. The successful candidate will also establish best practices in design technology, champion inclusive design, and support career development within the design organization. Key qualifications include extensive experience in software product design, a strong understanding of design technology and prototyping, and the ability to effectively communicate and mentor team members, ultimately driving innovation and quality in product experiences.

At Atlassian, employees have the flexibility to choose their work environment, whether it's in an office, at home, or a hybrid of both, promoting a healthy work-life balance. The Senior Design Manager role focuses on establishing and enhancing Atlassian's Design Technology practice, overseeing a team that integrates design and engineering through advanced prototyping and AI tooling. This position requires both people management and technical leadership to drive innovation and support scalability in design solutions across the Atlassian suite. Responsibilities include collaborating with cross-functional teams, championing inclusive design, and mentoring design talent, while also ensuring the incorporation of AI-driven methods in design processes. Applicants should possess extensive experience in software design and management, with a strong background in AI application and a track record of shaping design tools and practices across organizations.

Atlassian offers a flexible work environment where employees can choose to work in-office, remotely, or a hybrid of both, allowing them to manage personal and family priorities effectively. The company is a distributed-first organization, conducting virtual interviews and onboarding processes, and hiring talent globally wherever they have legal operations. The role of an Enterprise Customer Success Manager (CSM) involves building relationships with customers to help them maximize their investment in Atlassian products, focusing on product adoption and long-term growth. CSMs work closely with various customer profiles, from executives to global teams, and develop strategies to mitigate churn while ensuring that customers realize the value of their solutions. Candidates for this position should have significant experience in customer success or account management, with specific expertise in managing enterprise customers using complex SaaS products and tools.

Atlassian offers its employees the flexibility to work from the office, home, or a mix of both, enhancing their ability to manage personal and family commitments. The company, being distributed-first, conducts interviews and onboarding virtually and hires globally in regions where they have a legal entity. Enterprise Customer Success Managers (CSMs) play a crucial role in helping customers realize the value of their Atlassian solutions, engaging with various client profiles to support product adoption and growth. In this role, CSMs are expected to develop trusted advisor relationships, manage customer success plans, and proactively address potential churn while maintaining deep product knowledge. Candidates should have experience in customer success or account management, be familiar with major Atlassian tools, and be capable of balancing customer needs effectively.

At Atlassian, employees have the flexibility to work from the office, home, or both, allowing them to better manage their personal and family commitments. The company's hiring practices extend globally, with virtual interviews and onboarding processes, reflecting its distributed-first culture. Enterprise Customer Success Managers (CSMs) play a crucial role in helping customers maximize their investment in Atlassian products by facilitating successful adoption and ongoing growth. In this role, CSMs build relationships with a diverse range of customer profiles and collaborate on success plans to ensure alignment and progress. Candidates for this position should have 5-8 years of experience in Customer Success or account management, a strong understanding of SaaS products, and fluency in Portuguese and English.

Atlassian offers flexible working arrangements, allowing employees to work from home, in the office, or a combination of both, enhancing personal and family support. The company conducts virtual interviews and onboarding, as it operates as a distributed-first organization, and hires globally where it has legal entities. Enterprise Customer Success Managers (CSMs) at Atlassian play a crucial role in helping clients maximize the value from their products, fostering relationships across various customer profiles, including executives and global teams. Responsibilities of the role include developing success plans, engaging customers for product adoption, and mitigating churn through proactive management. Ideal candidates should have significant experience in customer success or account management, a background in SaaS products, and the ability to communicate effectively in both Portuguese and English.

At Atlassian, employees can choose their work environment, whether in the office, at home, or a hybrid of both, which enhances their ability to balance personal and professional responsibilities. The role of the Product & Solution Readiness Manager serves as a strategic liaison among various teams, managing the intake and prioritization of enablement requests related to new product launches and updates. This position ensures that all enablement requests are evaluated for strategic relevance and routed appropriately for execution, while maintaining a centralized tracking system. The manager collaborates with multiple teams to align enablement strategies with broader go-to-market (GTM) objectives and facilitates regular discussions to refine these strategies. Additionally, they conduct quarterly reviews to report on the effectiveness of enablement activities and identify areas for continuous improvement and better alignment.

At Atlassian, employees have the flexibility to choose their work environment, whether in-office, remotely, or a hybrid approach, allowing them to manage personal priorities more effectively. The company hires globally and conducts virtual interviews and onboarding, reflecting its distributed-first culture. The role of the Product & Solution Readiness Manager involves acting as a strategic liaison among various teams, overseeing the intake and prioritization of enablement requests related to new product launches and updates. This individual is responsible for developing a multi-quarter enablement plan that aligns with corporate strategies and ensures all requests are vetted for strategic relevance and audience impact. Additionally, the role includes regular collaboration with stakeholders, continuous improvement through feedback, and quarterly reporting to enhance overall enablement efforts.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office, home, or hybrid setups, promoting better work-life balance. The role of the Product & Solution Readiness Manager serves as a strategic liaison among various teams, focusing on managing enablement requests associated with new product launches and updates. This position entails overseeing the intake and prioritization of requests, ensuring they align with broader go-to-market (GTM) strategies and evaluating their relevance and impact. Additionally, the manager collaborates with internal teams to develop a multi-quarter enablement plan that encompasses various modalities and ensures alignment with strategic priorities. The role also involves regular reporting and continuous improvement initiatives through stakeholder meetings to enhance enablement efforts and collaboration.

At Atlassian, employees can work remotely or in the office, providing them with flexibility to align their work with personal and family priorities. The company embraces a distributed-first model, conducting interviews and onboarding virtually, which allows for global recruitment. The Product & Solution Readiness Manager plays a crucial role as a liaison between Revenue Enablement and various product teams, overseeing the intake and management of enablement requests linked to new product launches and updates. This position involves developing a multi-quarter enablement plan that aligns with strategic commercial priorities and ensuring that enablement resources meet the needs of relevant stakeholders. Additionally, the role includes reviewing enablement outcomes, integrating feedback for continuous improvement, and fostering collaboration across teams to enhance overall enablement strategies.

At Atlassian, employees have the flexibility to choose their work location, whether in-office or remote, enhancing their ability to manage personal priorities. The role of Principal Product Designer (Design Technologist) involves leading design technology initiatives across multiple products, with a focus on mentorship and fostering innovation through AI integration. The position is part of the Atlassian Design System (ADS) team, which collaborates with various experts to create scalable and inclusive design solutions. Key responsibilities include establishing design technology practices, promoting advanced prototyping methods, and ensuring adherence to accessibility standards. Candidates should possess extensive experience in design technology and have a proven track record of influencing cross-functional collaborations and scaling design practices within organizations.

Atlassian provides flexibility for employees to choose their work environment, whether from home, an office, or a mix of both, allowing them to balance personal and professional priorities. The company is seeking a Principal Product Designer (Design Technologist) to lead design technology initiatives that affect multiple products, focusing on prototyping, AI integration, and design-to-code workflows. This role involves mentoring teams, establishing best practices, and advancing the Design Technology practice within the Atlassian Design System (ADS), collaborating with product and engineering teams to create scalable and inclusive design solutions. Candidates should have over 10 years of software design experience, particularly in design technology, with strong expertise in prototyping and front-end development skills. The position emphasizes the impact of innovative design practices at scale, enhancing the quality and efficiency of Atlassian's products.

At Atlassian, employees enjoy flexible work arrangements, allowing them to work from home, in the office, or a combination of both, which supports their personal and family priorities. The company is focused on expanding its Business Value Advisory practice, which helps major clients recognize and articulate the value of using Atlassian's solutions. This role involves deeply understanding large enterprises, working with sales teams, and engaging with key customer stakeholders to enhance decision-making processes and maximize the benefits of Atlassian products. Candidates are expected to utilize their expertise in consultative value discovery and financial modeling to develop tailored business cases for executive audiences. Additionally, the position requires collaboration with internal teams and may involve travel for customer meetings and key organizational events.

Atlassian offers flexible work options for its employees, allowing them to choose between working in an office, from home, or a hybrid approach. The company focuses on hiring globally and utilizes virtual interviews and onboarding processes. The Business Value Advisory practice within Atlassian aims to assist strategic accounts in quantifying the value of the company's solutions, contributing to its mission of helping businesses transform their operations. A new position is available on the team for an individual skilled in consultative value discovery, who will work with sales and success organizations to enhance customer engagements through tailored financial models and compelling business cases. This role involves collaboration with executives, travel for key events and customer meetings, and contributions to the development of value-selling resources.

Atlassian offers flexible work arrangements, allowing employees to choose between office work, remote work, or a combination, promoting better work-life balance. The company is seeking to expand its Business Value Advisory practice, which assists strategic accounts in recognizing and articulating the value of Atlassian solutions, with a focus on enhancing customer success. Candidates for this role should possess skills in consultative value discovery, financial modeling, and experience in engaging with executive-level stakeholders. Responsibilities include developing customized business cases and contributing to the evolution of financial models and value consulting at Atlassian. The position may require some travel for internal events and customer meetings, with a reporting line to the Head of Business Value Advisory and collaboration across global teams.

Atlassian offers employees the flexibility to work from home, in an office, or a combination of both, allowing individuals to balance personal priorities. The company hires globally and conducts virtual interviews and onboarding, which aligns with its distributed-first model. The Business Value Advisory practice is focused on strategic accounts, helping clients understand the value of Atlassian’s solutions, which are used by 83% of Fortune 500 companies. This role involves engaging with executive-level stakeholders to develop business cases that demonstrate the return on investment of Atlassian products, while also creating resources to support value-selling practices within the organization. The position requires collaboration with sales and solutions teams, offering opportunities for thought leadership and occasional travel for events and customer meetings.

Atlassian offers flexible work options, allowing employees to work from various locations, which helps them balance personal and family priorities. The company is expanding its Business Value Advisory practice to support strategic accounts globally by quantifying the value of its solutions for customers. The role involves collaborating with sales teams and stakeholders to develop compelling business cases that demonstrate the return on investment for Atlassian's offerings. Candidates for this position should have strong consultative and financial modeling skills to provide insightful support to major customers while also contributing to resources that facilitate value-selling strategies. The job may require some travel for internal events and customer meetings, reinforcing the collaborative nature of the work and the importance of engaging with clients face-to-face.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, remotely, or a hybrid approach, which supports their personal and family needs. The role of Lead Product Designer (Design Technologist) involves leading projects that impact multiple departments, focusing on delivering scalable design technology solutions while mentoring others to foster innovation in prototyping and AI-led design. The position is part of the Atlassian Design System (ADS), which collaborates with various teams to create inclusive and coherent design solutions for all Atlassian applications. Key responsibilities include championing rapid prototyping, enhancing design workflows through automation, and resolving complex design technology issues involving AI and front-end development. The ideal candidate should have over seven years of experience in design technology, strong skills in prototyping tools, and a demonstrated ability to mentor others and drive cross-functional projects.

At Atlassian, employees have the flexibility to work from either an office or home, providing them with greater control over their personal and professional responsibilities. The Lead Product Designer (Design Technologist) role involves overseeing impactful projects across multiple departments and delivering high-quality design technology solutions. This position is part of the Atlassian Design System (ADS) team, where collaboration with product and engineering experts is essential to create scalable and inclusive design solutions. Key responsibilities include mentoring less experienced designers, improving design workflows with custom tooling, and advancing innovation through AI technologies. Candidates should have over seven years of experience in design technology, strong skills in relevant frameworks, and the ability to lead cross-functional initiatives while promoting best practices in design.

At Atlassian, employees have the flexibility to choose their work environment—be it in the office, at home, or a hybrid of both—to better manage personal priorities. The company operates as a distributed-first organization, allowing hiring from any country where they have a legal presence, with virtual interviews and onboarding processes. They are currently seeking a Director of Privacy to join their global Privacy team, which aims to enhance privacy compliance and build customer trust. This role will involve collaboration with legal, product, and engineering teams, as well as advising on privacy considerations related to customer data, especially in the context of AI and machine learning. Additionally, the new Director will be responsible for scaling Atlassian’s privacy program by developing policies and driving awareness around data privacy.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a hybrid model to better manage their personal and family priorities. As a distributed-first company, Atlassian hires globally and conducts interviews and onboarding virtually. The Privacy team is looking for a Director of Privacy to support privacy compliance, enhance customer trust, and foster product innovation, particularly within the Data Platform and AI/ML areas. The role requires candidates in North American time zones with significant overlap with the APAC team to facilitate collaboration. This position involves advising on privacy considerations, partnering with various stakeholders on customer privacy initiatives, and developing policies to scale Atlassian's privacy program.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or a hybrid setup to better balance personal and professional priorities. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, and hiring globally wherever they have legal entities. Atlassian focuses on advancing the public sector, partnering with various government agencies and universities to enhance operational efficiency through software and collaboration tools. The Director of National Security Sales is tasked with achieving growth targets within the Department of Defense and related sectors, developing go-to-market strategies, and fostering customer relationships. This role also involves collaborating with internal teams to shape product development and promote the company's brand through participation in industry events.

Atlassian offers flexible work options, allowing employees to choose between in-office, remote, or hybrid arrangements to better manage personal and family priorities. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, and has a global hiring reach. Atlassian is focused on enhancing its public sector vertical by collaborating with US government agencies and educational institutions to improve services through software and collaboration tools. The Director of National Security Sales role involves achieving growth targets in sectors like the Department of Defense and developing a go-to-market strategy while fostering relationships with solutions partners. This position includes collaborating with internal teams to influence product development for national defense customers and representing the brand at industry events.

Atlassian is hiring a Senior Credit and Collections Manager to oversee credit management, accounts receivable, and timely collections to improve cash flow. Key responsibilities involve assessing credit risk, developing collection strategies, and enhancing customer relationships while ensuring compliance with company policies. The role requires collaboration with sales teams, regular reporting on collection metrics, and management of the collections process to meet targets. The manager will also be responsible for ensuring accurate accounting close processes, compliance with internal controls, and supervising the finance and collections teams globally. This position emphasizes continuous improvement, mentorship, and strategic presentations to executive leadership.

Atlassian is seeking a Senior Credit and Collections Manager to oversee credit management and optimize cash flow through effective accounts receivable processes. The role involves assessing credit risk, developing innovative collection strategies, and maintaining strong customer relationships to drive growth. Major responsibilities include managing the collections process, ensuring adherence to company policies, and reporting on credit metrics and accounts receivable status. The manager will also ensure compliance with internal controls and accounting policies, collaborate with finance teams, and prepare reports for executive leadership. Additionally, the position entails overseeing global teams, conducting performance reviews, and fostering continuous improvement in the accounts receivable staff.

At Atlassian, employees have the flexibility to choose their workspace, whether in an office or remotely, enabling them to balance personal and professional priorities. The company hires globally and conducts virtual interviews, reflecting its distributed-first approach. With over 300,000 customers, including major organizations, Atlassian aims to enhance team potential through its software solutions while promoting a culture of teamwork and support among employees. The sales team has a strong earning potential due to the demand for Atlassian products, and team members are tasked with cultivating relationships, negotiating contracts, and collaborating to ensure customer satisfaction. Ideal candidates should have a customer-focused mindset and be adept at developing strategic sales plans and maintaining relationships with decision-makers while staying informed about industry trends.

Atlassian offers its employees the flexibility to work from an office, home, or a combination of both, allowing them to balance personal and professional commitments. The company hires globally and conducts virtual interviews and onboarding, reflecting its distributed-first approach. Atlassian serves over 300,000 customers, including notable organizations like NASA and IBM, with a mission to enhance team potential through software while ensuring customer satisfaction and revenue growth. Employees are encouraged to collaborate and support each other, embodying the value of "play as a team," which fosters a sense of community. Sales team members are tasked with developing strategic sales plans, building relationships with decision-makers, negotiating contracts, and ensuring client satisfaction while staying updated on industry trends.

At Atlassian, employees have the flexibility to choose their workplace, whether it's in-office, remote, or a hybrid setup, enabling them to better manage personal priorities. The company operates globally with a focus on customer impact and revenue growth, working with notable clients such as NASA, IBM, and Coca-Cola. Atlassian values teamwork and collaboration, emphasizing employee empowerment and a strong earning potential, particularly within the sales team tasked with exploring a vast enterprise market. Team members are expected to develop strategic sales plans, build relationships with key stakeholders, and negotiate contracts while ensuring customer satisfaction. The role involves staying informed about industry trends, forecasting sales, and potentially traveling for client engagement and industry events.

At Atlassian, employees enjoy the flexibility to work from home, the office, or a hybrid of both, allowing them to balance personal priorities while supporting their families. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, and hires talent from countries where it has a legal presence. With over 300,000 global customers, including major companies like NASA and IBM, Atlassian aims to enhance team potential through exceptional software solutions while fostering a culture of collaboration and support among employees. The sales team has strong earning potential and is responsible for building relationships with key stakeholders, negotiating contracts, and ensuring customer satisfaction through strategic sales plans. Candidates are sought who are customer-focused and innovative, with responsibilities including account planning, understanding client needs, and collaborating with internal teams to deliver successful outcomes.

At Atlassian, employees can choose to work from the office, home, or a hybrid model, offering them flexibility to support personal and family priorities. The company has a global hiring approach, conducting interviews and onboarding virtually, reflecting its distributed-first structure. Atlassian serves over 300,000 customers worldwide, focusing on empowering teams with software solutions while promoting a culture of collaboration and mutual success. The sales role involves developing strategic plans for key accounts, understanding customer needs, and building relationships with decision-makers to drive growth opportunities. Required qualifications include extensive experience in enterprise software sales, success in engaging with C-level executives, and fluency in both French and English.

At Atlassian, employees have the flexibility to work remotely, in the office, or a combination of both, enhancing their work-life balance. The company is distributed-first, conducting virtual interviews and onboarding, and serves over 300,000 customers globally. Atlassian emphasizes teamwork, celebrating successes together while integrating artificial intelligence into their cloud products to foster customer trust and business outcomes. The sales role involves developing strategic account plans for high-value customers, nurturing relationships with decision-makers, and collaborating with internal teams to align solutions with customer needs. Candidates should have extensive experience in enterprise software sales, a proven track record in transforming large accounts, and fluency in both French and English.

Atlassian offers flexible work options, allowing employees to choose between office, remote, or hybrid arrangements, enhancing their personal and family priorities. The company is seeking a Solutions Engineering Manager based in Germany for a remote field sales position, responsible for leading a team of Solutions Engineers. This role involves collaborating with the enterprise sales team and channel partners to address customer needs and develop strategies for successful sales cycles. Key responsibilities include coaching the SE team, delivering value-based presentations, and supporting enterprise proof of concepts. The ideal candidate should be customer-focused and capable of aligning the SE team's efforts with sales goals while providing valuable feedback to product management.

Atlassian offers flexibility in work locations, allowing employees to choose between office, home, or a hybrid arrangement to accommodate personal and family needs. The company hires globally and conducts interviews and onboarding processes virtually, as part of its distributed-first model. They are currently seeking a Solutions Engineering Manager based in Germany to lead a team of Solutions Engineers focused on addressing customer challenges and closing enterprise deals. The role involves strategizing sales cycles, conducting impactful demonstrations, and supporting enterprise Proof of Concepts. The ideal candidate will also collaborate with sales management and product management to align team goals and enhance Atlassian's product offerings based on customer feedback.