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- The Shared Success Customer Success Management (CSM) team sits within Miro’s Customer Experience organization and operates a scalable, AI-powered, always-on model to manage a large, diverse customer portfolio with signal-driven prioritization to maximize retention, adoption, and expansion. - The role blends time-bound ownership of a defined set of customers with cross-portfolio, signal-based success motions, partnering with customers to realize value from Miro as an AI-driven operating system and accelerate innovation and collaboration. - Key responsibilities include owning outcomes across a portfolio, using product usage data and lifecycle signals to identify risks and opportunities, engaging at onboarding, adoption, and renewal moments, delivering scalable programs and targeted engagements, and maintaining accurate data in Gainsight and other systems. - Requirements include 3+ years in customer-facing SaaS/tech/consulting roles, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders and engineering/product/design leaders, strong organizational skills, comfort with data-driven decisions, English plus another language (Spanish, Dutch, or French), a bachelor’s degree, and familiarity with tools like Gainsight, Salesforce, Slack, Gong, and similar AI workflows. - What’s in it for you: equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about Miro’s mission and recruitment privacy policy.

The Shared Success CSM team, part of the Customer Experience organization, acts as an AI-powered strategic growth engine using an always-on, signal-driven approach to support a large and growing customer portfolio and ensure human engagement is focused where it has the greatest impact. The role is to execute a modern, scalable customer success approach, balancing direct engagement with data-driven prioritization, owning a defined set of customers while contributing to portfolio-wide initiatives and helping customers realize Miro as an AI-driven operating system for modern work. Responsibilities include owning outcomes across a portfolio to drive adoption, retention, and expansion; using product usage data, health signals, and lifecycle insights to identify risks and opportunities; engaging at onboarding, adoption, and renewal risk moments; delivering scalable programs and targeted engagements; advising on embedding Miro into workflows; and partnering cross-functionally with Sales, Product, Support, and Education while maintaining accurate data in Gainsight. Requirements include 3+ years in SaaS/fintech/tech/consulting, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders and engineering/product/design leaders, strong organizational skills, data-driven decision-making ability, self-starter adaptability, and proficiency with tools like Gainsight, Salesforce, and Slack; fluency in English plus at least one other language (Spanish, Dutch, or French) and a bachelor’s degree. What’s in it for you includes a global benefits package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, plus location-specific benefits; Miro emphasizes diversity, inclusion, collaboration, and belonging as it serves 100M+ users and 250,000 companies with 1,600+ employees across 13 hubs worldwide.

The Shared Success CSM team, part of the Customer Experience organization, operates at scale with an always-on digital model and signal-driven prioritization to support a large, growing customer portfolio as an AI-powered strategic growth engine for Miro. In this role, you will own outcomes across a portfolio, use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and engage customers at onboarding, adoption, and renewal moments to drive measurable value. You will design and iterate scalable programs and playbooks, deliver targeted engagements (workshops, virtual sessions), advise on embedding Miro into core workflows, and partner cross-functionally with Sales, Product, Support, and Education while maintaining accurate account data in Gainsight and other systems. Requirements include 3+ years in customer-facing SaaS/tech or consulting roles, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders, strong organizational skills, data-driven decision making, self-starter mentality, and proficiency with tools like Gainsight and Salesforce; fluency in English and at least one additional language, and a bachelor’s degree. Miro offers equity and a global benefits package (wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), a diverse, inclusive culture, and a mission to empower teams to create the next big thing, with recruitment privacy policy governing applicants’ data.

- The Shared Success Customer Success Management (CSM) team is part of the Customer Experience organization and uses an AI-powered, scale-focused, always-on model to support a large and growing customer portfolio, ensuring human engagement happens where it yields the greatest impact. - The role blends time-bound ownership of a defined set of customers with signal-based success motions across the broader portfolio to drive retention, adoption, and expansion of Miro as an AI-driven operating system for modern work. - Responsibilities include owning outcomes across a portfolio, using product usage data, health signals, and lifecycle insights to proactivity identify risks and opportunities, and delivering scalable programs, workshops, and targeted engagements. - Requirements include 3+ years in customer-facing SaaS/tech roles, demonstrated AI fluency, a consultative mindset, experience engaging with C-level and cross-functional leaders, strong organization and data-driven decision-making, and proficiency with tools like Gainsight and Salesforce; a bachelor’s degree is required and multilingual ability is a plus. - What’s in it for you includes a global benefits package (equity, wellbeing benefits, WFH equipment allowance, and an L&D stipend) and the chance to work at Miro, a diverse, collaborative company serving 100M+ users, with a commitment to belonging and inclusion.

The Shared Success Customer Success Management team is part of the Customer Experience organization and uses a scale-based, always-on digital model with signal-driven prioritization to manage a large, global customer portfolio and focus human engagement where it has the greatest impact. The team serves as an AI-powered strategic growth engine that partners with customers to realize Miro as an AI-driven operating system for modern work, driving innovation, collaboration, and new ways of working to achieve retention, adoption, and expansion. As a Customer Success Manager on this team, you will own outcomes across a portfolio, leverage product usage data, health signals, and lifecycle insights to identify risks and opportunities, and contribute to scalable programs, playbooks, and targeted engagements. Requirements include 3+ years in customer-facing SaaS/tech roles, strong AI fluency, a consultative mindset, experience engaging with C-level stakeholders and cross-functional leaders, data-driven decision making, and proficiency with tools like Gainsight and Salesforce; English plus another language is preferred, and a bachelor’s degree is required. The role sits within a culture that emphasizes a diverse, inclusive environment with global benefits (e.g., equity, wellbeing, learning opportunities) and a commitment to belonging, underpinned by Miro’s mission and recruitment privacy policies.

The Shared Success Customer Success Management team is part of the Customer Experience organization and uses a scale-focused, AI-powered, always-on model with signal-driven prioritization to support a large and growing customer portfolio. The role blends time-bound ownership of a defined set of customers with shared success motions across the broader portfolio, partnering with engineering, product, and design to help customers realize value from Miro as an AI-driven operating system. You’ll own outcomes across a portfolio, use product usage data and health signals to proactively identify risks and opportunities, and execute scalable programs, workshops, and targeted engagements at key moments like onboarding, adoption, and renewal. Requirements include 3+ years in customer-facing SaaS/tech, strong AI fluency, a consultative mindset, experience engaging with C-level stakeholders, and proficiency with tools like Gainsight and Salesforce, with English and another language as a plus. Miro offers a global benefits package (equity, wellbeing, WFH stipend, and L&D funds) within a diverse, inclusive culture focused on empowering teams to create the next big thing.

The Shared Success CSM team sits within Customer Experience and uses an AI-powered, scale-focused model with signal-driven prioritization to support a large, diverse customer portfolio while focusing human engagement where it has the greatest impact. As a CSM on this team, you will own outcomes for a portfolio, proactively use product usage data, health signals, and lifecycle insights to drive adoption, retention, and expansion, and execute scalable programs, workshops, and targeted engagements. You will partner cross-functionally with Sales, Product, Support, and Education, maintain accurate account data in Gainsight and other systems, and translate business goals into value-driven outcomes for stakeholders ranging from individual users to C-level executives. Requirements include 3+ years in customer-facing SaaS/tech/fintech/consulting, demonstrated AI fluency, a consultative mindset, experience engaging with executives, strong organizational skills in a fast-paced, signal-driven environment, and proficiency with tools like Gainsight, Salesforce, Slack, Gong, Gemini, or Claude; English plus another language and a bachelor’s degree are preferred. The role offers benefits such as equity, wellbeing support, WFH equipment allowance, and an L&D stipend, and sits within Miro’s mission-driven culture that values diversity and inclusion, with more than 100 million users and 250,000 companies using the platform.

The Shared Success CSM team is part of Miro’s Customer Experience organization and uses an AI-powered, scale-focused model to manage a large, global customer portfolio with always-on engagement and signal-driven prioritization. The role involves owning outcomes for a defined portfolio to drive adoption, retention, and expansion by leveraging product usage data, health signals, lifecycle insights, and timely engagements at onboarding, adoption, and renewal risk moments. You will collaborate across Sales, Product, Support, and Education, translate business goals into actionable value for customers from individual users to executives, and help scale programs and playbooks that accelerate activation and long-term value realization. Requirements include 3+ years in customer-facing SaaS/tech/consulting roles, AI fluency, strong consultative and stakeholder-management skills (including with C-level), data-driven decision making, and the ability to manage multiple engagements in a dynamic, signal-driven environment, plus English and another language and a bachelor’s degree. The position offers a global benefits package (equity, wellbeing, WFH equipment, L&D stipend), and Miro’s culture emphasizes diversity, inclusion, collaboration, and empowering teams to create the next big thing.

The Shared Success CSM team is part of the Customer Experience organization and uses an AI-powered, scale-focused, always-on approach with signal-driven prioritization to manage a large, diverse customer portfolio and drive retention, adoption, and expansion globally. The role is a Customer Success Manager on the Shared Success team, designed for self-starters who balance direct customer engagement with signal-driven prioritization, leveraging product usage data and health indicators to determine when and how to engage and contribute to scalable programs. Key responsibilities include owning outcomes across a portfolio, engaging at onboarding, adoption, and renewal-risk moments, delivering scalable programs and targeted engagements, advising on embedding Miro into workflows, and maintaining accurate data in Gainsight and other systems while sharing insights to improve programs. Requirements include 3+ years in customer-facing roles within SaaS/fintech/tech/consulting, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders and partnering with product/engineering/design, strong organization and data-driven decision-making skills, and proficiency with tools like Gainsight, Salesforce, Slack, Gong, and AI tools; fluency in English and at least one other language; a bachelor’s degree. What’s in it for you includes a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend) and a diverse, collaborative environment, with Miro described as a visual workspace for distributed teams that empowers innovation and fosters belonging and inclusion.

The Shared Success CSM team sits within Customer Experience and uses a pooled, scale-focused, AI-powered, signal-driven model to support a large, global customer portfolio with always-on digital engagement and targeted human touch where it matters. The role blends time-bound ownership of a defined subset of customers with shared success motions across the portfolio, helping customers realize Miro as an AI-driven operating system for modern work and driving retention, adoption, and expansion. You’ll own outcomes across a portfolio, use product usage data, health signals, and lifecycle triggers to identify risks and opportunities, engage at onboarding/adoption/renewal moments, and run scalable programs and playbooks with cross-functional partners. Requirements include 3+ years in customer-facing SaaS/tech/fintech/consulting, proven AI fluency, a consultative mindset, experience engaging with C-level stakeholders, data-driven decision making, strong organization, adaptability, and English plus another language, plus familiarity with tools like Gainsight and Salesforce; a bachelor’s degree is required. The role offers a global benefits package (including equity, wellbeing, WFH equipment, and a Learning & Development stipend) and is part of Miro’s commitment to belonging, collaboration, and helping teams create the next big thing.

Tempo serves more than 30,000 customers, including a third of Fortune 500 companies, offering a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Since 2007, Tempo has grown from a time-tracking tool to the #1 time management add-on for Jira and built a trusted presence in the Atlassian ecosystem, guided by a culture that combines innovation with a heart. The role is a Software Development Manager who will lead one or two engineering teams, focusing on people management, delivery execution, team culture, and delivering high-quality outcomes aligned with product and business priorities, including operating in an AI-augmented development environment. You will optimize productivity and code quality, plan objectives, drive hiring and performance coaching, maintain team morale, ensure sustainable delivery, and provide clear visibility to stakeholders across cross-functional teams. Required qualifications include 8+ years in software development (2+ years in people management) and a CS/software engineering degree or equivalent, plus experience with AI coding agents; Tempo offers a remote-first environment, unlimited vacation in most locations, strong benefits, growth opportunities, and an inclusive, equal-opportunity culture.

Tempo serves more than 30,000 customers, including a third of Fortune 500, with a suite of integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, and is the #1 time-management add-on for Jira in the Atlassian ecosystem. The company touts a remote-first culture and aims to help teams work smarter through continuous innovation of its award-winning products. The role is Software Development Manager, responsible for direct leadership of one or two engineering teams, leading through people management, delivery execution, and cultivating a strong team culture in an AI-augmented development environment. Key responsibilities include driving delivery outcomes, monitoring productivity and code quality, planning and tracking initiatives, coordinating with stakeholders, improving workflows, recruiting and developing engineers, conducting regular 1:1s, managing capacity, and ensuring visibility of progress. Requirements include 8+ years in software development, 2+ years in people management, a CS/Software Engineering degree or equivalent, and experience with Agile and AI-assisted development; benefits include remote work, unlimited vacation, comprehensive health plans, training reimbursement, diverse teams, and an inclusive equal-opportunity environment.

Tempo is a remote-first company with over 30,000 customers (including about a third of the Fortune 500) offering a suite of integrated planning and execution tools across time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting, built within the Atlassian ecosystem. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s planning and execution solutions, unifying strategic planning, portfolio prioritization, resources, financial tracking, and execution data—and incorporating AI-driven planning. You’ll drive multi-product roadmaps, balance customer value with scalability, embed AI capabilities across the product ecosystem, and design capabilities for scenario planning, prioritization, risk detection, and forecast accuracy. You’ll champion real-world workflows by understanding how portfolio managers and PMOs plan and operate, delivering integrated solutions that connect planning to execution to reporting and incorporating AI assistants and shared data models. Requirements include 10+ years of product management experience (at least 5 years leading complex or multi-product portfolios), familiarity with the Atlassian ecosystem a plus, strong customer focus, comfort with analytics/AI concepts, a bachelor’s degree (MBA a plus), and Tempo offers remote work, generous benefits, growth opportunities, and a commitment to equal opportunity and inclusion.

Tempo is a remote-first software company with 30,000+ customers, including a third of the Fortune 500, offering a suite of time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting tools to help teams plan, execute, and connect work to strategy. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and evolution of Tempo’s PPM solutions, integrating planning, portfolio prioritization, resource capacity, cost tracking, and execution data, with AI-driven planning capabilities. Responsibilities include driving multi-product roadmaps, embedding AI features, enabling better planning and decision-making, championing real-world workflows, delivering integrated solutions, and advancing insights and predictive intelligence across the portfolio. Qualifications call for 10+ years in product management, including 5+ years leading multi-product portfolios, experience in work management, capacity planning, portfolio management, or time tracking, familiarity with the Atlassian ecosystem, comfort with analytics/AI/ML, strong communication, and a related degree (MBA a plus). Tempo emphasizes impact, innovation, collaboration, and growth, offering remote work, unlimited vacation, comprehensive benefits, diverse teams, social activities, optional travel to international offices, an employee referral program, and an inclusive, equal-opportunity workplace, with resumes required in English.

Atlassian offers flexible work options (office, remote, or hybrid) and can hire anywhere with a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. DX is Atlassian's developer experience and developer intelligence platform, recently acquired, that helps engineering teams measure, understand, and improve productivity and satisfaction by blending qualitative feedback with quantitative signals to provide 360-degree visibility into bottlenecks, friction, and the impact of AI and tooling through dashboards and scorecards. It answers questions about team productivity, AI investment ROI, and where to allocate AI dollars, and is part of Atlassian's strategy to become the essential system of record for how software teams work, enabling data-informed decisions about productivity, tooling, and AI adoption. The role seeks a candidate in Salt Lake City, Utah, with an in-office requirement of three days per week, to join the DX team and work with a Principal Product Manager to grow the core DX product across surveys, metrics, data connectors, dashboards, and scorecards, not as a traditional “own X product” PM. Responsibilities include product feedback follow-up (gathering requirements and writing specs), owning requirements for DX data connectors and third-party integrations, maintaining up-to-date product documentation, and collaborating across engineering, design, and customer-facing teams to deliver improvements.

Atlassian supports flexible work locations (office, home, or hybrid) with virtual interviews and onboarding as part of its distributed-first approach, and it hires globally where it has a legal entity. DX is Atlassian’s developer experience and intelligence platform, recently acquired to measure and improve engineering productivity using a mix of qualitative feedback and quantitative signals. It provides dashboards and scorecards to help leaders answer questions about productivity, AI ROI, and where to invest in AI, aligning with Atlassian’s goal to be the essential system of record for software teams. The role is based in Salt Lake City, Utah, with an in-office requirement of three days per week, joining the DX team to work with a Principal Product Manager on growing the core DX product. This position is not a traditional “you own X product” role; you’ll contribute across the DX product, handling data connectors, product feedback follow-up, documentation, and cross-functional collaboration.

Atlassian offers flexible work options—office, remote, or hybrid—and hires globally where we have a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. DX is a developer experience and developer intelligence platform acquired by Atlassian that helps engineering teams measure, understand, and improve productivity and satisfaction using qualitative feedback and quantitative signals, surfaced through dashboards and scorecards. It answers questions about team productivity, AI investment ROI, and tooling impact, aligning with Atlassian’s goal to be the essential system of record for how software teams work. The company is seeking a Salt Lake City-based candidate with an in-office requirement of three days per week to join the DX team and help grow the core DX product under a Principal Product Manager. The role is cross-functional and involves writing requirements for data connectors, following up on product feedback, keeping documentation up to date, and collaborating with engineering, design, and customer-facing teams to drive improvements.

Zendesk is seeking a Consultant-level HRIS Analyst (Workday) who will design and build a best-in-class global business process while remaining hands-on and mentoring junior teammates. The role encompasses end-to-end Workday Recruiting configuration (Business Process, Reports, Integrations, Gem Overlay, Security), managing day-to-day ticket workload, leading the technical roadmap, providing production support, and partnering with stakeholders in an agile environment. Qualifications include 5+ years in HRIS with 3+ years of deep Workday configuration, 2+ years in Recruiting configuration (Core HCM, Reporting, US Benefits preferred; Gem overlay bonus), and expert-level skills in Reporting, Calculated Fields, and EIBs, plus disciplined UAT and living documentation. The candidate should embody a "no task too small" mentality, be a natural teacher, possess a solution-architect mindset, translate technical concepts for non-technical stakeholders, and demonstrate curiosity with ownership. The position offers a US base salary of $122k-$182k with potential bonuses/benefits, a hybrid work arrangement, Zendesk’s commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, with AI screening noted in the process.

Zendesk is hiring a Senior Operations Manager for Product Development Operations to strengthen cross-functional planning, execution, and delivery with Scrum-based practices and scalable, AI-first processes. The role focuses on building operational mechanisms, leveraging Jira, and enabling teams to plan and deliver with greater clarity, predictability, and impact, including AI workflows to automate repetitive tasks. Responsibilities include partnering with Product, Engineering, and Design to improve end-to-end delivery, managing roadmaps and dependencies, leading quarterly/annual planning, improving ways of working, defining lightweight delivery metrics, and creating scalable documentation and templates. Basic qualifications require 7+ years in Product Development Operations in SaaS, experience with product lifecycles and Jira, strong Scrum knowledge, and excellent communication; preferred qualifications include scaled delivery experience, Jira Advanced Roadmaps familiarity, and exposure to AI automation. The role offers a US base salary of $146k-$218k with potential bonuses and benefits, along with Zendesk’s commitment to diversity and inclusive, hybrid work options, and notes that AI may be used to screen applicants.