The Ampin App
deep insights into the Atlassian community

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The role is Senior Solutions Engineering Manager to lead a high-performing team of Solutions Engineers supporting Mid-Market accounts and to help customers realize measurable business value from Atlassian's System of Work. You will operate as a player-coach, directly manage and develop SEs, partner with Sales, Value Management, Product, and Advisory to win complex multi-product deals, and shape how you engage customers in your segment while contributing to global SE strategy. You will own multiple workstreams, drive medium-to-long-term team strategy, be measured on team impact, people leadership, collaboration, and org-level impact; responsibilities include hiring, onboarding, coaching, succession planning, and fostering an inclusive culture aligned with Atlassian values. You will drive customer and deal impact through aligning SE coverage with revenue goals, ensuring high-quality discovery and demos, driving value-based selling, and acting as an executive-ready technical leader; and focus on operational excellence, standardizing motions, data-driven optimization, cross-functional collaboration, and scaling programs/org-wide with best practices and mentoring.

Atlassian supports flexible work arrangements and hires globally, with virtual interviews and onboarding as part of a distributed-first approach. The role is Senior Solutions Engineering Manager, leading a high-performing team of Solutions Engineers for Mid-Market accounts, acting as a player-coach to win complex, multi-product deals and deliver measurable business value. You will be responsible for team leadership and people management, including hiring, onboarding, coaching, succession planning, and fostering an inclusive culture aligned to Atlassian values. The role also focuses on customer and deal impact—aligning SE coverage to revenue goals, partnering with Account Executives on strategy, and ensuring high-quality discovery, solution design, demos, POVs, and value-based storytelling. Additionally, you’ll drive operational excellence and org-level impact by owning team rhythms and metrics, standardizing core motions, and collaborating across Sales, Value Management, Product, Marketing, and Advisory to build scalable assets and programs that elevate SE craft globally.

Atlassian offers flexible work options, allowing employees to work in an office, from home, or in a mix, while hiring in any country where they have a legal entity. The Public Sector Enterprise Advocate role requires a deep understanding of customers and how they use Atlassian products, with responsibilities to nurture existing relationships and grow new ones. Through strategic account planning, client management, and consistent demonstration of value, you’ll drive the migration of customers to Atlassian’s FedRAMP cloud offering. You’ll be the customer account lead, coordinating support and cross-functional teams (such as Channel Partners and Solutions Engineers) to guide customers on their Atlassian journey. You’ll also act as a liaison between executives in product and engineering and customers to influence future roadmap and improve the customer experience, and the role is described as a career-changing opportunity reporting to the Director of Federal Sales.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country with a legal entity, giving employees more control over family, personal goals, and other priorities. The Public Sector Enterprise Advocate role requires deep understanding of customers and how they use Atlassian products, involving nurturing existing relationships while building new ones. Through strategic account planning, client management, and demonstrating value, the role aims to drive customers' migration to Atlassian's FedRAMP cloud offering. The advocate acts as the customer account lead, directing and coordinating support and cross-functional teams (e.g., Channel Partners, Solutions Engineers) that engage with customers on their Atlassian journey. It also serves as a liaison between product and engineering executives and customers to influence the roadmap and enhance the customer experience, seeking customer-obsessed, creative enterprise sales professionals and reporting to the Director of Federal Sales.

Atlassian offers flexible work options and hires globally where it has a legal entity. The company is hiring a Product Manager who loves AI-powered conversational experiences to lead Rovo Chat, Atlassian’s AI-driven interface for knowledge discovery and action across the digital workplace. The role involves shaping the strategic vision and roadmap for Rovo Chat, aligning with Atlassian’s AI strategy and driving adoption and engagement (MAU). You will drive cross-functional development of intelligent chat experiences that connect users to knowledge from Jira, Confluence, Bitbucket and external sources, with multi-turn dialogue, memory, and proactive assistance, from ideation through launch and iteration. You will define success metrics for quality and adoption, champion responsible AI practices, and ensure safe, transparent, inclusive conversational experiences, reporting within the Central AI team.

Atlassian offers flexible work options and hires in any country where they have a legal entity. They are seeking a Product Manager passionate about AI-powered conversational experiences to drive Rovo Chat, Atlassian's AI-driven interface for knowledge discovery and action across the digital workplace. The role is part of the Central AI team and will shape how millions of users interact with AI across Atlassian's product suite. Responsibilities include setting the strategic vision and roadmap for Rovo Chat, expanding adoption and engagement, and building multi-source conversational experiences across Jira, Confluence, Bitbucket and third-party sources, while leading cross-functional execution. They will define success metrics for chat quality and adoption and champion responsible AI practices to ensure safe, transparent, and inclusive conversations.

Atlassian offers flexible work locations (office, home, or a blend) and hires globally where it has a legal entity. They’re seeking a Product Manager for AI-powered conversational experiences to lead Rovo Chat. The role is part of the Central AI team and is responsible for the vision, strategy, and execution to drive adoption and impact across Atlassian’s product suite. Responsibilities include building intelligent chat experiences that access knowledge from Jira, Confluence, Bitbucket and third-party sources, as well as cross-functional delivery and program-level execution. The role also emphasizes defining metrics for chat quality and adoption and championing safe, transparent, and inclusive AI practices.

This role is Principal Data Scientist on Atlassian's Global Experiences Data Science team, sitting at the intersection of cutting-edge analytics and customer-facing products. Reporting to the Manager of Global Experiences Data Science, you will define and drive the data science strategy, translating ambiguous business problems into rigorous analytical frameworks with measurable outcomes. You will lead end-to-end development of ML models and statistical analyses—from problem framing and data acquisition to experimentation, deployment, and ongoing evaluation—while partnering with Product, Engineering, and Design to embed data-driven decision-making into the product lifecycle. You will own experimentation infrastructure (A/B test design, power analysis, interpretation at scale), identify high-impact opportunities through exploratory analysis, and serve as the technical authority for data science within your team, including mentoring and contributing to hiring and capability-building. Finally, you will communicate findings to senior stakeholders, define metrics frameworks and guardrail metrics, drive adoption of best practices in feature engineering, model monitoring, and responsible AI/ML, and collaborate cross-functionally to influence roadmap and strategy.

This role is Principal Data Scientist on the Global Experiences Data Science team at Atlassian, reporting to the Manager and sitting at the intersection of advanced analytics and customer-facing products with high impact and visibility. You’ll lead the full data science lifecycle—from defining questions and building robust models to running experiments, deploying solutions, and communicating insights to senior leadership. You’ll partner with Product, Engineering, and Design to embed data-driven decision-making in the product development lifecycle, own experimentation infrastructure including A/B test design and power analysis, and surface opportunities that influence roadmap and strategy. As the technical authority for data science within your team, you’ll set standards for modeling, code quality, and analytical rigor, while mentoring junior and mid-level data scientists and contributing to hiring and capability-building. You’ll define metrics frameworks (north star and guardrail metrics), drive best practices in feature engineering, model monitoring, and responsible AI/ML, and translate complex analyses into clear narratives for executives.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where the company has a legal entity. The Account Associates team are retention and expansion specialists responsible for strong customer loyalty through proactive engagement, objection handling, and empathy for each business’s needs. They drive renewal strategies, mitigate purchasing friction, and look for expansion opportunities at renewal by partnering with Customer Success and leveraging data signals. Their day-to-day includes nurturing relationships, leading renewals across products and regions, increasing product awareness for cross-sell/up-sell, and maintaining a healthy pipeline by logging activities. Ideal candidates have 3+ years of relevant experience, can build rapport across diverse cultures, have a proven performance track record, and German language proficiency is required.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where it has a legal entity, giving employees control over their work-life priorities. The Account Associates team focuses on retention and expansion, building loyalty through proactive engagement, empathy for each business’s needs, and guiding renewals across Atlassian’s product suite. They act as the link between sales and customer success, mitigating churn, driving pricing and licensing discussions, and uncovering renewal-based expansion opportunities in collaboration with customers, account executives, and channel partners. Responsibilities include nurturing relationships throughout the renewal lifecycle, leading renewals across products and partners, increasing product portfolio awareness to enable cross-sell and up-sell, and maintaining a healthy pipeline with proper logging in internal systems. Candidates should have 3+ years of relevant experience, be able to build trust across diverse cultures, consistently meet goals, and German language proficiency is required.

Atlassian offers flexible work options—office, home, or a hybrid setup—and hires in any country where the company has a legal entity to support personal priorities. The Account Associates team is a group of retention and expansion specialists responsible for Atlassian’s customer retention across the full product suite and for building loyalty through proactive engagement and empathy for each business's needs. They drive renewal strategies and uncover expansion opportunities at renewal by probing for evolving requirements, leveraging data signals, and partnering with Customer Success to understand customers' goals. Their duties include nurturing relationships throughout the renewal lifecycle, leading renewals and pricing/licensing discussions across products and regions, and maintaining a healthy pipeline with up-to-date customer data. Candidates should have three or more years of relevant experience, be able to build trust across cultures, have a consistent track record of meeting or exceeding goals, and German language proficiency is required.

Atlassian offers flexible work arrangements (office, home, or hybrid) and hires in any country where it has a legal entity to support employees’ priorities. The Account Associates team is a proactive, curious group responsible for retention and expansion across Atlassian’s products, driving renewal strategies, mitigating purchasing friction and procurement challenges, and uncovering expansion opportunities at renewal by understanding customers’ goals in partnership with Customer Success. They serve as the link between sales and customer success, collaborating with account executives and channel partners to mitigate churn, lead pricing and licensing discussions, and relay feedback on evolving customer needs. In the role, you’ll nurture relationships throughout the renewal lifecycle, lead renewals across products and partners, raise product awareness for cross-sell and up-sell, and maintain a healthy pipeline with up-to-date customer data. Required background includes three or more years in account management or related fields, the ability to build rapport across diverse cultures, a proven track record of meeting goals, and German language proficiency.

At Atlassian, you have flexibility in where you work (office, home, or a hybrid) and interviews and onboarding are conducted virtually as part of a distributed-first approach, with hiring in any country where the company has a legal entity. The Principal Forward Deployed Engineer role puts you at the forefront of applied AI, collaborating with customers and cross-functional teams to deliver AI-powered solutions and help shape the future of AI-enabled teamwork. You’ll code across Atlassian’s product suite, lead the design, development, and deployment of AI/ML solutions using Rovo, and build robust integrations focused on APIs, microservices, and enterprise-scale systems while addressing real customer needs. The role also involves end-to-end deployment, monitoring, and compliance with AI risk and data privacy requirements (GDPR), mentoring senior engineers, and communicating complex technical concepts to both technical and non-technical stakeholders to align with business objectives. Compensation is designed to be equitable, explainable, and competitive, with base pay within a range and potential eligibility for benefits, bonuses, commissions, and equity.

Atlassian offers flexible, distributed-first work options—office, home, or hybrid—and can hire from anywhere with a legal entity, with virtual interviews and onboarding. As a Principal Forward Deployed Engineer, you’ll be at the forefront of applied AI, collaborating with customers and cross-functional teams to deliver AI-powered solutions and make a tangible business impact. You will lead the design, development, and deployment of AI/ML solutions using Rovo, build robust integrations in Python/JavaScript for APIs and enterprise systems, and help guide product direction by solving customers’ last-mile papercuts. You will oversee end-to-end production deployment, continuous evaluation and improvement, navigate AI risk and data privacy (GDPR) and regulatory requirements, mentor senior engineers, and clearly communicate technical concepts to diverse stakeholders. Atlassian aims for equitable, competitive compensation, with base pay within a range and potential benefits, bonuses, commissions, and equity.

Atlassian offers flexible work arrangements—office, home, or a hybrid model—and hires globally wherever they have a legal entity. The company is seeking an Enterprise Customer Success Manager for Southeast Asia, based in Singapore, to support enterprise customers across the region. The CSM will build trusted advisor relationships from C-Suite to regional teams, drive adoption, change management, and value realization to achieve measurable business outcomes, especially as AI changes how teams operate. The role includes owning a SEA customer portfolio, partnering with Account Executives, Solutions Engineers, partners, and support to deliver localized, outcome-based programs, and developing Customer Success Plans with regular check-ins and QBRs anchored in outcomes. The position requires strong technical fluency across Atlassian products and AI capabilities, enabling cross-product solutions, early adoption, churn mitigation, and acting as the Voice of the Customer to provide internal feedback.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country with a legal entity; this role is for an Enterprise Customer Success Manager for Southeast Asia, based in Singapore. The role supports enterprise customers across Southeast Asia (Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines) to realize value from Atlassian through adoption, change management, value realization, and long-term growth. You will build relationships with executives, administrators, and regional teams, guide customers through business and technical hurdles, drive urgency around desired outcomes, and use localized communication and AI-enabled capabilities to translate complex concepts into business value. Responsibilities include owning a SEA portfolio, collaborating with Account Executives, Solutions Engineers, Partners and Support to deliver localized programs, developing Success Plans with regular check-ins and QBRs, driving adoption, and mitigating churn through data-driven actions. Atlassian’s culture emphasizes teamwork and includes clients like NASA, IBM, HubSpot, Samsung, and Coca-Cola; the Enterprise CSM will be a trusted advisor and Voice of the Customer, providing internal feedback to improve how they serve enterprise customers.

GitLab is an intelligent orchestration platform for DevSecOps, enabling productivity, security, and digital transformation, with AI embedded as a core productivity multiplier across the team. The role is a Support Engineer embedded in the Engineering department, interacting with customers to tackle complex edge cases, potentially contributing to code and documentation, and collaborating across Product, Development, Infrastructure, Customer Success, and Sales. Responsibilities include supporting self-managed and GitLab.com customers via Zendesk and other channels, shaping product goals and roadmaps with cross-functional teams, creating/updating documentation, pairing with teammates, joining on-call rotations, and participating in hiring. The team is globally distributed (AMER, EMEA, APAC) with a culture of pairing, transparency, and collaboration, seeking experience with Linux administration, scripting (Ruby or Bash), Git and CI/CD, Ruby on Rails, and DevOps technologies including Kubernetes. GitLab offers remote, asynchronous work, flexible PTO, equity/stock plan and growth budget, parental leave, and a US base salary range of $86,500–$146,400, with equal opportunity employment and accommodations for applicants with disabilities and location-based eligibility.

GitLab is presented as an intelligent orchestration platform for DevSecOps with a large user base, emphasizing AI-driven productivity and an inclusive, high-performance culture. The Senior Product Manager role in the Tenant Scale area within Infrastructure Platforms focuses on enabling tenant data portability, scalability, and a unified deployment model across GitLab.com, Dedicated, and future Self-Managed deployments for large, multi-department customers. In the first year, you’ll define requirements and drive product direction for a unified deployment platform, translate infrastructure constraints into actionable plans with engineering, and collaborate across teams while engaging customers on isolation, regional deployment, and compliance. Ideal candidates have experience in infrastructure, scalability, platform architecture, and multitenancy, with the ability to work with deeply technical teams and translate complex problems into product strategy, with openness to transferable backgrounds from engineering or related roles. The role is remote for US residents with a base salary range of $139,200–$235,200, plus benefits and equity, and GitLab emphasizes equal opportunity, non-discrimination, and privacy in its hiring practices.

GitLab is an intelligent orchestration platform for DevSecOps used by more than 50 million users and trusted by over half of the Fortune 100, with AI embedded as a core productivity multiplier and a high-performance, inclusive culture. The Senior Named Account Executive role sits in GitLab’s Central EU Sales team and involves managing a broad enterprise book for mid-market customers (up to 4,000 employees), guiding the full sales cycle from discovery to close, and collaborating with cross-functional teams. In year one, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and representing the voice of the customer by contributing ideas to the public issue tracker and improving the sales handbook. Requirements include proven software sales success in an enterprise context, the ability to define buying criteria and processes, strong negotiation and presentation skills, fluent German, willingness to travel, and alignment with GitLab’s values and openness to diverse backgrounds. The Central EU Sales team operates remotely with location-based eligibility, offers comprehensive benefits (including flexible PTO, equity, and parental leave), and GitLab is an equal opportunity employer that welcomes applicants from all backgrounds, with accommodations available as needed.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, efficiency, security, and digital transformation, with over 50 million users and Fortune 100 trust, and a culture that treats AI as a core productivity multiplier. The Observability, Monitoring, and Integrations team sits in Monetization, and the Senior Backend Engineer on the Monetization Platform Integrations team will design, build, and maintain integrations that connect CustomersDot and Monetization services to enterprise applications like Salesforce and Workato, owning API contracts and ensuring data integrity. Projects include API contracts with Salesforce, Workato, and Zuora; event-driven integrations using webhooks and message-based patterns; resilient synchronization with retries and idempotent workflows; and reconciliation and data integrity checks across financial and subscription systems. You should bring experience with Ruby on Rails and PostgreSQL in production, designing REST and GraphQL APIs with versioning and backward compatibility, familiarity with event-driven patterns and data governance, and the ability to communicate clearly in a remote, asynchronous environment; experience with NATS JetStream or billing systems like Zuora or Salesforce is a plus. GitLab operates globally with remote roles and an emphasis on inclusion, offering benefits like flexible PTO, equity, parental leave, and privacy and equal-opportunity policies; applicants from diverse backgrounds are encouraged to apply.

GitLab presents itself as an AI-enabled, intelligent orchestration platform for DevSecOps, trusted by over 50 million users and many Fortune 100 companies, with a culture that embeds AI for productivity and values all voices. The Assigned Support Engineer role serves as a trusted technical advisor for GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, using Linux, GitLab/CI/CD expertise, and proactive support to prevent issues and solve complex technical and business challenges. A typical week involves prioritizing blockers with customer stakeholders, collaborating across teams to drive bug fixes and roadmap influence, and troubleshooting with logs and tools like strace while creating reusable support content. Candidates should have advanced troubleshooting skills, strong Linux administration, CI/CD experience, scripting ability, and clear technical writing, plus familiarity with DevOps, Kubernetes, serverless, and MVC frameworks such as Ruby on Rails. The fully distributed global team operates remotely with transparent planning and offers a broad benefits package (PTO, equity, parental leave, growth fund), while upholding equal opportunity employment and accommodations as needed.

GitLab is an intelligent DevSecOps platform that helps organizations accelerate software delivery, with over 50 million users and many Fortune 100 customers, and it treats AI as a core productivity tool. The Assigned Support Engineer role is to be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, aiming to prevent disruptions and optimize their use of GitLab. Key responsibilities include troubleshooting complex issues with Zendesk, logs, and Linux tools; building proactive relationships with customer stakeholders; collaborating across Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and influence roadmap; creating and improving support content; and contributing to team growth. Required qualifications include end-to-end experience handling complex, customer-facing support cases; strong Linux administration and debugging skills; practical GitLab/CI/CD knowledge; scripting in Ruby or Bash; familiarity with MVC frameworks (preferably Ruby on Rails); and strong communication, plus familiarity with Kubernetes or serverless and DevOps practices. The team is fully distributed globally, with a transparent roadmap and collaboration culture; the US salary range for this role is $126,400–$213,600 plus incentives, along with comprehensive benefits and a commitment to equal opportunity and accommodations for candidates with disabilities.

GitLab is an intelligent DevSecOps orchestration platform trusted by millions and Fortune 100 companies, with a culture that treats AI as a core productivity multiplier. The role is a Support Engineering Manager for GitLab’s US Government support team, responsible for end-to-end world-class support, leading engineers, and aligning with product and engineering to meet government needs. Key duties include hiring and developing the team, refining support models and tooling, participating in on-call rotations and customer calls, guiding complex issue resolution, and driving continuous improvements based on government customer needs. Qualifications emphasize experience leading enterprise support teams, handling high-severity incidents, familiarity with US Government customers, cross-functional collaboration, and openness to transferable leadership backgrounds. The US Government Support team is distributed and remote-first (formed in 2019); the role offers a US salary range of $115,200–$194,400 plus benefits, with a strong emphasis on equal opportunity and inclusive hiring practices.

GitLab is an intelligent DevSecOps orchestration platform used by over 50 million registered users and trusted by more than half of the Fortune 100, with a culture that treats AI as a core productivity multiplier. The role is Manager, Solutions Architects for the Enterprise team in the San Francisco Bay Area, leading a distributed team of intermediate and senior Solutions Architects serving enterprise customers in the West and acting as trusted advisors to validate GitLab's Enterprise Edition and drive adoption across the software development lifecycle. Responsibilities include coaching and developing the team, hiring and retaining top talent, guiding complex technical evaluations and customer engagements from discovery through adoption, and collaborating with Sales, Engineering, Product Management, and Marketing while modeling hands-on solution design. Required experience includes mentoring technical teams, leading enterprise pre-sales or IT professionals, strong cross-functional collaboration and communication, knowledge of the SDLC, CI/CD concepts, cloud technologies, willingness to travel, and the ability to work in a remote North America environment; the US base salary range is $154,200–$231,300 USD with incentive pay up to 100% for sales roles. GitLab emphasizes equal opportunity and an inclusive, remote-friendly culture, offering benefits such as flexible PTO, equity, parental leave, and growth opportunities, and it invites candidates from diverse backgrounds while outlining its recruitment privacy and non-discrimination policies.

GitLab is an intelligent orchestration platform for DevSecOps that aims to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, trusted by over 50 million registered users and more than half of the Fortune 100. The company emphasizes AI as a core productivity multiplier, expecting all team members to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. As a Fullstack Engineer on the Duo Client SDK team, you’ll help extract Duo’s logic from the GitLab Language Server into a true SDK—versioned TypeScript packages that editor extensions, our web Duo Chat on GitLab.com, and future external applications can use. Responsibilities include developing secure, well-tested TypeScript features; shipping small features with minimal guidance; designing durable public APIs with semantic versioning and deprecation paths; building isomorphic core packages with platform adapters; and improving SDK surfaces, including Vue 3 components for Duo Chat, while strengthening credential handling and performance. Required qualifications include strong TypeScript experience across frontend and backend and Node.js services, experience with monorepos and ESM, Vue 3 or equivalent frontend experience, API design skills, a security-minded development approach, clear written communication, and comfort working in a fully remote environment; the United States base salary range is $115,200–$194,400 plus benefits, with information on equity and growth opportunities and commitment to equal opportunity.

GitLab is an intelligent orchestration platform for DevSecOps that boosts developer productivity, efficiency, security, and digital transformation, trusted by more than 50 million users and over 50% of the Fortune 100, with AI embedded as a core productivity multiplier and a culture that values every voice. The Commercial Account Executive role targets mid-market customers (up to 4,000 team members), owning a broad Enterprise book and guiding the full sales cycle from discovery and solution alignment to negotiation and close, reporting to an Area Sales Manager. You’ll articulate GitLab’s DevSecOps value proposition, align it to customer business outcomes, maintain an evidence-based pipeline, analyze wins and losses, contribute to the sales handbook, and represent the voice of the customer through product feedback and internal improvements. Requirements include proven software sales success in an Enterprise context, ability to guide buying journeys, strong communication and collaboration skills, pipeline documentation, win/loss analysis, negotiation, German fluency, willingness to travel, and alignment with GitLab’s values and inclusive hiring practices. The Commercial & Enterprise Sales team is distributed and remote, collaborating asynchronously across regions with marketing, BD, and technical teams; GitLab offers benefits such as flexible PTO, equity, parental leave, growth funds, and inclusion initiatives, while committing to equal opportunity and accommodations and privacy protections.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, security, and digital transformation, with 50M+ users and a culture that embraces AI, high performance, and fully remote collaboration. The role is Backend Engineer on the Chat Engine team building the GitLab Duo Chat AI, primarily coding in Python to develop the agentic runtime (Flow Registry, LangGraph flows, Duo Workflow Service) and integrating Chat with the GitLab Rails monolith and GraphQL API. You will own scoped parts, ship small features with minimal guidance, collaborate on larger projects, and participate in on-call rotations to troubleshoot operations and security issues. Qualifications include production Python experience, Ruby on Rails familiarity or willingness to learn, interest in large language models, API design and performance, secure coding, strong communication, and experience with LangGraph/LangChain, GraphQL, RSpec, and remote teams. The team is part of GitLab's AI Engineering organization focusing on AI-powered chat, with a US salary range of $115,200–$194,400, comprehensive benefits, remote-friendly hiring guidelines, and a commitment to equal opportunity and accommodation.

The Lead Business Process Analyst will drive ongoing change and transformation efforts focused on operational excellence and core business processes, leveraging AI-driven automation and insights across Zendesk Operations to champion the customer experience. Key responsibilities include leading continuous improvement through analysis, discovery, implementation, measurement, and sustainability, with a focus on integrating AI solutions and achieving cost and efficiency improvements via end-to-end project management and change practices. The role requires cross-functional leadership to coordinate technical and non-technical teams, serve as an AI subject matter expert, support change management, and strategically advise on Continuous Improvement and AI activities for scalability across Customer Operations. Experience and skills include 5+ years in process mapping and workflow design, Zendesk platform proficiency, project execution, Google Suite and PM tools proficiency, AI literacy for LLMs/generative AI, and change management certification (Prosci preferred) along with strong communication and a culture of innovation. The position requires being physically located in Mexico City or Estado de Mexico, with Zendesk’s hybrid work model, commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, including information about AI screening per company guidelines.

Tempo serves over 30,000 customers, including a third of Fortune 500, with an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver from vision to value. Since 2007, Tempo has become the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, aiming to help everyone work better with a heart. The role is to establish Tempo’s first SPM practice, owning end-to-end post-sale implementations, building the playbook and maturity model, enabling CS, sales, and partners, and translating legacy processes into Tempo’s modular and AI-native SPM platform. The ideal candidate has deep SPM implementation experience across Planview, Clarity, Jira Align, ServiceNow SPM, etc., with credibility with PMO directors, the ability to lead a small team, and optional certifications, with success defined by delivering referenceable implementations within 6 months and a repeatable practice by 12 months. Tempo offers a remote-first environment with unlimited vacation, strong benefits, growth opportunities, and a collaborative, inclusive culture, plus equal opportunity employment and English-language resumes for global hiring.

Tempo is a global software company with 30,000+ customers, including a third of Fortune 500, known for time management, resource planning, and the top time management add-on for Jira within the Atlassian ecosystem. They are creating an SPM (Strategic Portfolio Management) practice and seek a hands-on leader to build it from the ground up, run end-to-end implementations post-sale, and drive the development of a playbook, maturity model, and reference architectures, plus launch an AI-native SPM platform. The role involves partnering with PMOs and portfolio leaders to assess maturity, design demand intake and capacity planning, establish governance cadences, rollout and adoption, and translate legacy processes into modular Tempo-based solutions. Requirements include deep SPM implementation experience across Planview, Clarity, Jira Align, ServiceNow SPM, Targetprocess or equivalents; fluency in demand management and related portfolio topics; credibility with PMO directors; and optional certifications, with no product coding or Jira administration duties. Tempo offers a remote-first environment, extensive benefits and growth opportunities, a collaborative culture, and clear six- and twelve-month success milestones, plus opportunities to influence product, customer success enablement, and partner scaling.

This is a part-time Office Manager role in Wiesbaden requiring 20-30 hours per week to oversee day-to-day admin tasks, office operations, events, and policy compliance. The ideal candidate is self-motivated, trustworthy, highly organized, personable, and a good communicator who can work with little supervision and is flexible in weekly schedule, reporting to the Workplace Operations Lead in Canada. Responsibilities include ensuring smooth daily operations, liaising with staff, suppliers and clients, managing phone calls and correspondence, and implementing and maintaining office procedures and admin systems. You’ll coordinate meetings and catering, arrange office events, manage office supplies and orders, and maintain detailed spend, overheads and anticipated costs. Finally, you’ll help create an engaging office environment and drive community and on-site collaboration.

Figma is hiring a Strategic Account Executive to drive sales and expansion with named top-tier Enterprise customers, based in Sydney or Melbourne. The role involves managing strategic accounts, using discovery and value selling to build C-level relationships, aligning with executives on business challenges, and creating strategic account plans to expand across Figma’s product suite. You will co-create with cross-functional partners, drive deals forward, build ROI justifications, and advance executive relationships through in-person engagements. Requirements include 8+ years in enterprise software/SaaS sales with large customers (5,000+ FTEs), a proven ability to close complex enterprise deals, and familiarity with MEDDIC/Command of the Message, with a preference for experience selling to technical teams. Figma emphasizes equal opportunity and accommodations, provides accommodation contacts, requires cameras on during video interviews, and mandates in-person onboarding, with personal data processed under the Candidate Privacy Notice.

Figma is growing its team to make design accessible to all, offering a platform for brainstorming, prototyping, translating designs into code, and real-time collaboration from anywhere, and it’s hiring an Account Executive, Mid-Market. The role focuses on maintaining and expanding a Mid-Market customer book (500–5000 FTEs), aligning with executives on priorities, securing sponsorship for enterprise-wide deployments, building account plans, and cross-functionally driving deals to success. Candidates should have multi-year SaaS sales experience closing deals with executives, a track record of meeting pipeline targets, and the ability to navigate 3–9 month complex sales cycles; experience selling to technical audiences and a deal-qualification certification are a plus. Figma emphasizes its Grow as you go value and offers equity, a comprehensive benefits package (health, dental, vision, retirement, parental leave, mental health, PTO), and a $110,000 annual base salary. This is a full-time role in US hubs (in-office 2 days/week) or remotely in the United States, with equal opportunity and disability accommodations, camera-on requirements for video interviews, in-person onboarding, and processing of candidate data under Figma's Candidate Privacy Notice.

Figma is expanding its team and hiring an Account Executive, Mid-Market to drive sales and maximize revenue with mid-market customers (500-5000 FTEs) using discovery and value-selling. The role involves targeting and nurturing relationships with key decision-makers, aligning with executives on critical business priorities, and creating account plans to drive long-term value across Figma’s platform. You’ll collaborate with cross-functional teams to position Figma, advance deals, ensure customer success, and strengthen executive relationships through in-person meetings and networking. Requirements include multi-year software/SaaS sales experience with a book of customers (<5000 FTEs), consistent pipeline generation, and managing complex 3-9 month sales cycles; bonus if you can sell to technical executive audiences. Figma offers equity, a base salary of about $110k (plus incentives and benefits), supports diversity and equal opportunity, and flexible work arrangements (remote or US hubs with 2 days in office), with in-person onboarding and accommodations for applicants with disabilities.

Lucid Software is a leader in visual collaboration with a hybrid workplace and a culture rooted in teamwork, innovation, empowerment, initiative, ownership, and excellence, and has earned awards like Forbes Cloud 100 and Fortune Best Workplace in Technology while committing to diversity and inclusivity. They’re seeking a Product Manager to advance their products through cutting-edge AI, joining a team focused on AI innovation and new product discovery, including collaborative AI products, agentic workflows, and canvas-native generative features. The role involves partnering with product teams to identify, test, and de-risk new AI capabilities via prototypes and experiments, shaping product development processes, and translating customer insights into AI experiences that feel natural, useful, and trustworthy while owning AI platform capabilities and evaluations from strategy to launch. Requirements include 4+ years of PM experience in B2B SaaS with cross-functional launches, experience bringing agentic AI products to market in fast-moving environments, a strong understanding of AI systems (agent architectures, RAG, evaluations, and the tradeoffs between quality, latency, reliability, and cost), and a proven ability to collaborate across Engineering, Design, Data Science, Product, and Go-to-Market teams. Preferred qualifications include direct experience leading innovation or new product discovery teams, experience with visual collaboration, spatial computing, or digital whiteboarding, and mentoring other PMs on AI lifecycle best practices, with the job tagged #LI-DA1.

Lucid Software is a leader in visual collaboration, recognized with Forbes Cloud 100 and a Fortune Best Workplace in Technology, and operates a hybrid workplace with a culture built on teamwork over ego, innovation, empowerment, initiative, ownership, and excellence, while valuing diversity and inclusion. They are seeking a Product Manager to elevate their products by leveraging cutting-edge AI, focusing on emerging technologies, AI-driven features, agentic workflows, and canvas-native generative capabilities. The PM will join a vibrant team focused on AI innovation and new product discovery, leading AI platform and evaluation in partnership with the AI leadership group, and will collaborate across engineering, design, data science, and product to deliver scalable foundations enabling rapid experimentation and customer value validation. Responsibilities include partnering with product teams to identify, test, and de-risk new AI capabilities through prototypes and experiments, shaping product development processes and evaluation strategies for fast, high-confidence decisions, staying at the forefront of modern AI, and translating customer insights into trustworthy AI experiences. Requirements include 4+ years of B2B SaaS PM experience with cross-functional delivery, experience bringing agentic AI products to market in fast-moving environments, strong understanding of AI systems and tradeoffs, and ability to influence stakeholders; preferred qualifications include experience leading innovation or new product discovery teams, background in visual collaboration or spatial computing, and mentoring other PMs on AI lifecycle best practices, with #LI-DA1.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The Agentic AI Integrations team is responsible for Rovo MCP Server, agent-to-agent integrations, and leveraging AI capabilities like Claude Skills and ChatGPT/Claude Apps to integrate AI across the Atlassian ecosystem. The team pursues bleeding-edge AI technology, moving from prototyping to building scalable enterprise-grade AI products used by thousands of developers and enterprise users. They focus on ML performance, reliability, and systems—tuning MCP servers for latency and efficiency, enabling dynamic tool discovery and context optimization, observability and automated evaluations, semantic retrieval, and developing accessible frontend experiences with React/TypeScript, reusable components, and robust APIs. They aim for end-to-end reliability and security, implementing semantic search, quality programs, CI/CD evaluations, and enterprise security measures such as OAuth 2.1, tenant isolation, audit logs, prompt-injection defenses, and confirmation flows for high-impact actions.

- Atlassian supports flexible work locations (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. - The Agentic AI Integrations team leads the Rovo MCP Server and agent-to-agent integrations, leveraging AI capabilities like Claude Skills and ChatGPT/Claude Apps to bring AI into the Atlassian ecosystem. - The team aims to work on bleeding-edge AI technologies, moving quickly from prototyping to scalable enterprise-grade AI products used by thousands of developers and enterprise users. - They emphasize ML performance and systems, tuning MCP/agent servers for latency and reliability, dynamic tool discovery, context and response optimization, observability, automated evaluations, semantic retrieval, and building MCP servers, tools, and agent-facing APIs plus frontend experiences with React/TypeScript and reusable design-system components. - They also define AI/ML quality programs, integrate automated evaluations into CI/CD, and implement enterprise security measures (OAuth 2.1, tenant isolation, audit logging, prompt-injection defenses, and high-impact action confirmations).

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally with virtual interviews and onboarding as part of a distributed-first approach. The Agentic AI Integrations team centers on the Rovo MCP Server and agent-to-agent integrations, leveraging cutting-edge AI capabilities (like Claude Skills and ChatGPT/Claude Apps) to push AI integrations across the Atlassian ecosystem. The role emphasizes bleeding-edge AI work—from prototyping to scalable enterprise products—focusing on ML performance, latency, token efficiency, tool discovery, context and response optimization, observability, automated evaluations, and advanced semantic retrieval using embeddings, vector search, and hybrid ranking. It also covers designing and building MCP servers, tools, and agent-facing APIs with robust schemas and safe mutations, plus developing accessible React/TypeScript frontends, reusable components, design systems, and end-to-end integrations with GraphQL/REST, SDKs, streaming data, and real-time workflows. Additionally, the team defines AI/ML quality programs, integrates automated evaluations into CI/CD, and enforces enterprise security and governance (OAuth 2.1, tenant isolation, audit logging, prompt-injection defenses, and high-impact action confirmation).

Atlassian enables Atlassians to work anywhere—office, home, or hybrid—and hires globally with virtual interviews and onboarding as part of its distributed-first approach. The Agentic AI Integrations team is the backbone for AI capabilities, responsible for the Rovo MCP Server and agent-to-agent integrations, leveraging cutting-edge AI like Claude Skills and ChatGPT Apps to extend the Atlassian ecosystem. The team aims to work on bleeding-edge AI technologies, moving from prototyping to building scalable, enterprise-grade AI products used by thousands of developers and enterprise users. They focus on ML performance and systems, designing MCP servers, tools, and agent APIs with reliable contracts; delivering accessible React/TypeScript experiences; integrating GraphQL/REST APIs, streaming data, and real-time workflows; and optimizing token/context efficiency, observability, semantic retrieval, and end-to-end performance. They define AI/ML quality programs, integrate automated evaluations into CI/CD, and ensure enterprise security with OAuth 2.1, tenant isolation, audit logging, prompt-injection defenses, and safe flows for high-impact actions.

Atlassian offers flexible work locations (office, home, or hybrid) and hires people in any country with a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The role is Sales Development Representative (APAC) reporting to the APAC Regional Sales Development Manager, focusing on outbound prospecting into a defined India territory and converting qualifying meetings into pipeline. Responsibilities include proactive outreach (cold calls, emails, and other methods) to engage decision-makers, researching, personalizing, prioritizing, using AI, and sharing successful approaches with the team. They should ask questions that uncover the business problem and its costs, collaborate with sales, marketing, partner, and operations to develop lead-generation strategies, and navigate objections with value-driven messaging. The position also involves articulating the value proposition of Atlassian's products, building a pipeline in partnership with Account Executives and Marketing, and using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work options—office, home, or a hybrid model—and hires in any country with a legal entity, giving employees control to support family, personal goals, and priorities. The company is investing in its largest strategic customers, partnering with 82% of the Fortune 500 and teams at IBM, Tesla, Dish, Lufthansa, and more. The Account Management team focuses on deepening relationships, solving customers’ complex challenges, and driving retention and expansion across Atlassian’s solutions. Responsibilities include accelerating revenue growth by leveraging existing customer footprints for expansion, managing high-value renewals and expansions, increasing product awareness, and leading cross-sell and upsell with collaboration across Sales and market/whitespace analysis. Account Managers are described as proactive, resilient, and empathetic, maintaining up-to-date product knowledge and ensuring accurate forecasting and project documentation.

Atlassian offers flexible work options, letting employees choose office, home, or a hybrid setup to better support family, personal goals, and other priorities. The company hires people in any country where it has a legal entity. Atlassian is investing to develop its largest, most strategic customers and partners with 82% of the Fortune 500, including teams at IBM, Tesla, Dish, and Lufthansa. The Account Management team focuses on deepening customer relationships, solving their complex challenges, driving retention, and accelerating expansion across Atlassian’s solutions, in collaboration with the Global Sales Team. Key responsibilities include accelerating revenue growth through expansion with existing customers, managing high-value renewals and cross-sell/up-sell opportunities, increasing product awareness, leading end-to-end sales cycles, and maintaining product knowledge, forecasting, and documentation.

- Atlassian allows employees to choose where they work—office, home, or a hybrid—and hires in any country where it has a legal entity, giving people more control over family and personal priorities. - DX, headquartered in Salt Lake City, Utah, is a fast-growing SaaS company that helps engineering leaders build productive teams, collects millions of data points on developer productivity, serves clients like Pinterest and GitHub, and grew ARR rapidly before recently being acquired by Atlassian. - By joining Atlassian, DX will gain expanded resources and faster growth and R&D to deliver greater impact to customers. - The Commercial Account Executive role involves partnering with DX’s largest customers, uncovering pain points in measuring and improving developer productivity, guiding proof-of-concept evaluations, building long-term business cases, managing a large territory with strong inbound leads, and working from the Salt Lake City office four days per week with support from a capable team. - At DX, the core value is individual mastery—thriving through becoming among the best at one’s craft, with high performance rewarded, while outcomes are acknowledged to be influenced by factors beyond one’s control.

Atlassian offers flexible work locations—office, home, or a hybrid model—and hires in any country where they have a legal entity to support employees’ personal priorities. DX, headquartered in Salt Lake City, is a fast-growing SaaS company that helps engineering leaders improve productivity, processes millions of data points daily, serves notable customers, and was acquired by Atlassian to accelerate growth and impact. The Commercial Account Executive role is with a small, high-performing team focusing on DX’s largest customers, managing a large territory with many inbound leads, and requires working from the Salt Lake City office four days a week. Responsibilities include partnering with SDRs to outbound into companies with 100-750 engineers, mastering the sales process, creating tailored buyer documents, guiding proof-of-concepts, driving DX as a strategic partner, and collaborating cross-functionally. DX values individual mastery and top performance, rewarding excellence, while acknowledging that outcomes are influenced by factors beyond control.

- Atlassians can choose where they work (office, home, or hybrid), but this role requires being located in Germany or the UK and does not include relocation support. - You’ll join Atlassian’s globally distributed Advisory Services team, which works with the largest strategic and enterprise organizations to solve complex business challenges and maximize value from Atlassian investments, impacting millions of users. - The position is a non-managerial Solution Consultant with a Cloud Platform focus in the Advisory Services Delivery team, delivering expert strategic and technical guidance to clients who have purchased Advisory Services. - Responsibilities include aligning on strategic outcomes with peers, partnering with customers to address business challenges using Atlassian products and solutions, identifying expansion opportunities, developing deep industry expertise, creating prescriptive technical content, and advocating for customer needs across Atlassian teams. - Travel may total up to 30% domestically, and occasionally internationally, for internal and customer-facing events.

Atlassian supports flexible work arrangements, but this role requires you to be located in Germany or the UK, and relocation is not offered. The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise customers maximize value from their Atlassian investments. The role is a non-managerial Solution Consultant with a Cloud Platform focus, delivering strategic technical guidance to realize client outcomes and expand use of Atlassian solutions. Responsibilities include collaborating to align on strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep expertise, creating technical solution content and prescriptive guidance, and advocating for customer needs across internal teams. Up to 30% travel is expected domestically, with some international travel for internal and customer-facing events.

Atlassian supports flexible work arrangements, allowing employees to work from an office, from home, or in a hybrid setup to better support personal priorities. For this role, you must be located in Germany or the UK, and relocation support is not provided. The Atlassian Advisory Services team is globally distributed and works with large strategic and enterprise organizations to help them realize value from their Atlassian investments by acting as trusted advisors. Atlassian is hiring a Solution Consultant with a Cloud Platform focus as an individual contributor (not a manager) to deliver strategic technical guidance and drive value realization for clients who have purchased Advisory Services. Responsibilities include collaborating on strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep expertise, creating technical content, advocating for customer needs with other teams, and traveling up to 30% domestically and occasionally internationally.

Atlassian offers flexible work options (office, home, or hybrid), but this role must be located in Germany or the UK and does not include relocation support. The Atlassian Advisory Services team is globally distributed and focuses on helping large strategic and enterprise customers achieve success with Atlassian solutions. This position is a non-managerial Solution Consultant with a cloud platform focus, delivering strategic technical guidance to maximize value for clients who purchased Advisory Services. Key responsibilities include partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, building deep domain expertise, creating prescriptive technical content, and advocating for customer needs across Atlassian teams. Travel may account for up to 30% of the role, domestically and, in some cases, internationally, for internal and customer-facing events.

Atlassian Professional Services helps customers maximize value by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term success through the Atlassian System of Work. The Services Solutions Advocate (SSA) is the commercial specialist who drives demand for professional services by partnering with customers to shape the right services engagement and, with Atlassian Sales, identify objectives and the delivery model, including when to leverage the Atlassian Partner Ecosystem. Acting as a trusted advisor, the SSA collaborates with business and technical decision makers to identify priorities, navigate complex opportunities, and align services with customer goals, balancing value, commercial priorities, and delivery considerations. The SSA leads the services sales cycle from discovery to commercial recommendations, generates and shapes the pipeline, and ensures handover to delivery upon deal close, tailoring engagements to the most appropriate model. The SSA develops account-level strategies with Sales, identifies expansion opportunities, coordinates cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Partner Ecosystem, and owns the services target including bookings, pipeline growth, forecast accuracy, and opportunity management.

The SSA is the commercial specialist in Atlassian Professional Services responsible for driving demand and shaping outcome-based services engagements that maximize value from the Atlassian investment. They partner with Atlassian Sales and customers to understand business objectives and recommend the appropriate services engagement and delivery model, including when to involve the Atlassian Partner Ecosystem. As a trusted advisor, the SSA identifies customer priorities, navigates complex opportunities, and aligns services solutions with customer goals while balancing value, commercial priorities, and delivery considerations. Their responsibilities include generating and shaping the services pipeline, leading consultative discovery and the services sales cycle from discovery to close, and developing account-level strategies with Sales to identify expansion opportunities. They coordinate cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Partner Ecosystem to influence complex enterprise opportunities and own a professional services sales target with bookings, pipeline growth, forecast accuracy, and opportunity management.

Atlassian Professional Services delivers outcome-based solutions to maximize the value of Atlassian investments, accelerating adoption, reducing implementation risk, and enabling long-term business success. The Services Solutions Advocate (SSA) is the commercial specialist who drives demand for professional services by partnering with customers to shape the right services engagement and delivery model, including when to engage the Atlassian Partner Ecosystem. The SSA acts as a trusted advisor to business and technical decision makers, identifying priorities, navigating complex opportunities, and aligning services solutions with customer goals while balancing value, commercial priorities, and delivery. Key responsibilities include generating and influencing the professional services pipeline, leading discovery and the services sales cycle, shaping customer-specific engagements, and developing account-level strategies in partnership with Atlassian Sales. The role brings together cross-functional stakeholders to support customer outcomes, influence enterprise opportunities, and owns a professional services sales target with bookings, pipeline growth, forecast accuracy, and opportunity management.

Atlassian Professional Services helps customers maximize value of their Atlassian investment by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term business success through the Atlassian System of Work. The Services Solutions Advocate (SSA), the commercial specialist within Professional Services, drives demand by partnering with customers to shape the right services engagement for their business needs and advising when to engage the Atlassian Partner Ecosystem. As a trusted advisor, the SSA works with business and technical decision makers to identify customer priorities, navigate complex opportunities, and align services solutions to customer goals while balancing customer value, commercial priorities, and delivery considerations. The SSA generates and shapes the professional services pipeline, leads consultative discovery to understand priorities and objectives, and guides the services sales cycle from discovery through commercial recommendations, with handover to delivery upon deal close. They bring together cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Atlassian Partner Ecosystem to shape customer-specific engagements, develop account-level strategies to identify expansion opportunities and maximize value, influence complex enterprise opportunities, and own the professional services sales target through bookings, pipeline growth, forecast accuracy, and opportunity management.

Atlassian hires people in any country with a legal entity and allows remote or office work, but this role must be located in the Netherlands or the UK and there is no relocation support. Interviews and onboarding are conducted virtually as part of Atlassian's distributed-first approach. The role sits within the globally distributed Atlassian Advisory Services team, which supports large strategic and enterprise organizations to derive value from Atlassian solutions. They are hiring a Senior Engagement Manager as an individual contributor (not a manager) to lead client engagements and drive customer outcomes. Responsibilities include serving as the primary contact for engagements, managing scope, delivering projects, identifying future opportunities, accelerating time to value, building client relationships, and collaborating with cross-team groups, with up to 30% travel domestically and some international travel for events.

Atlassian hires in countries where it has a legal entity and supports remote or office work with virtual interviews and onboarding, but the role requires being located in the Netherlands or the UK and relocation isn’t offered. The Senior Engagement Manager is an individual contributor within the globally distributed Advisory Services team, helping large strategic and enterprise clients achieve outcomes with Atlassian solutions. You’ll be the primary contact for engagements, serving as the sole access point to Advisory Services for clients and managing engagement scope to align with the client’s desired outcomes. The role involves executing projects to deliver value, identifying future opportunities, and applying project and program management to accelerate time to value, while maintaining clear, consultative client communication and reporting on outcomes. Expect up to 30% travel domestically and occasionally internationally for internal and customer-facing events, with cross-team collaboration to advocate for customer needs and innovative solutions.

At Atlassian, hiring can occur in any country with a legal entity, with options for remote or office work, and interviews and onboarding are conducted virtually as part of a distributed-first approach; for this role, you must be located in the Netherlands or the UK, and relocation support is not offered. The role sits within the globally distributed Atlassian Advisory Services team, which works with large strategic and enterprise customers to maximize their Atlassian investments. They are hiring a Senior Engagement Manager as an individual contributor (not a manager) to drive customer outcomes by advising clients on using Atlassian solutions. Responsibilities include being the primary contact for engagements, managing scope and delivery, identifying future growth opportunities, accelerating time to value, and maintaining strong client relationships while coordinating with cross-Teams at Atlassian. Expect up to 30% travel, domestically and occasionally internationally, for internal and client-facing events.

Atlassian hires people in any country where it has a legal entity and supports remote or in-office work depending on eligible work rights and time zone overlap, with interviews and onboarding conducted virtually as part of their distributed-first approach. This role requires you to be located in the Netherlands or the UK, and relocation is not offered. The Senior Engagement Manager will join the globally distributed Atlassian Advisory Services team, which helps large strategic and enterprise customers achieve successful outcomes with Atlassian solutions. It is an individual contributor role reporting to a manager and serves as the primary contact for engagements, guiding the engagement lifecycle and ensuring delivery of client outcomes while identifying future growth opportunities. Responsibilities include scope management, executing projects to deliver value, building enduring client relationships, partnering with cross-company teams, and traveling up to 30% of the time domestically or internationally.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country where it has a legal entity, enabling employees to support family and personal goals. The company aims to unleash every team’s potential with products like Jira Software, Confluence, and Jira Service Management, trusted by Fortune 500s and over 300,000 companies worldwide to improve collaboration and deliver quality results. This is a mid-market, non-transactional sales role with typical deals in the €150K–€400K ARR range, 3–9 month cycles, and multi-stakeholder procurement and complexity. Responsibilities include managing a portfolio of mid-sized and enterprise customers, identifying cloud-first opportunities, cross-sell and expansion, nurturing relationships, and acting as a customer advocate to feed product and engineering improvements, all in collaboration with Channel Partners, Product Specialists, CSMs, AMs, SEs, and SDRs. You’ll develop named account and territory plans, execute sales strategies, conduct product demonstrations, provide regular forecasts, stay informed on industry trends and competitors, and travel occasionally to meet clients and attend events, reporting to the Mid-Market Sales Manager, Southern Europe.

Atlassian offers flexible work options and hires globally where it has a legal entity, with products like Jira Software, Confluence, and Jira Service Management helping teams collaborate and being used by Fortune 500 and over 300,000 companies. This is not a transactional role; typical deals are €150K-€400K ARR with 3-9 month cycles, multi-stakeholder procurement, and the Mid-Market team focuses on mid-sized and Enterprise customers, identifying cloud-first opportunities, cross-sell and user expansion, and meeting revenue targets. Reps act as customer advocates, providing feedback to product and engineering while collaborating with Channel Partners, Product Specialists, CSMs, Account Managers, Solution Engineers, and Sales Development Representatives to guide deployment and enhance the customer experience at scale. They report to the Mid-Market Sales Manager, Southern Europe, and will develop named account and territory plans, implement sales strategies, prospect and qualify leads, build relationships, and conduct product demonstrations for named clients within their territory. Responsibilities also include collaborating across internal teams, providing regular forecasts, staying informed on industry trends and competitors, and occasional travel to meet clients and attend events and gatherings.

Atlassian supports flexible work options—office, home, or a combination—and conducts interviews and onboarding virtually as part of its distributed-first approach, hiring in any country where it has a legal entity. The Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipelines while delivering a delightful customer experience, reporting to the APAC Regional Sales Development Manager. The role owns outbound prospecting into a defined India territory, qualifying meetings into pipeline, conducting cold calls and emails and other outreach to engage decision-makers, and uses AI throughout. They emphasize research, personalization, preparation, prioritization, and sharing effective tactics with the team; they ask questions to uncover underlying business problems and costs of inaction, and collaborate with sales, marketing, partner, and operations to develop lead-generation strategies. They navigate objections with value-driven messaging, articulate the value proposition of Atlassian’s products, build a pipeline in partnership with Account Executives and Marketing, and use tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country with a legal entity to support work-life balance and personal priorities. With over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian aims to advance humanity through software that unlocks the potential of every team, and its team is value-driven, collaborative, and focused on helping customers achieve transformational outcomes. In this role, you will own a portfolio of enterprise and strategic customers, build executive relationships, and serve as a trusted advisor through onboarding, adoption, and value realization. You will guide customer journeys using predictive signals and standardized frameworks, deliver value at scale through webinars and curated outreach, maintain product and industry expertise, mitigate churn risk, champion customer advocacy, and uphold operational excellence with tools like Gainsight. The ideal candidate has 10+ years in customer success or related SaaS roles, proven enterprise relationship management and adoption experience, executive stakeholder management and cross-functional collaboration skills, Jira/Confluence familiarity, strong organizational and communication abilities, adaptability, and experience with Gainsight, Salesforce, and Tableau.

Atlassian supports flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. The company serves over 250,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, with a mission to advance teams through value-driven software. The role focuses on owning a portfolio of enterprise customers, building executive relationships, and guiding onboarding, adoption, and value realization as a trusted advisor. It emphasizes guiding customer journeys with predictive signals, delivering value at scale through webinars and outreach, maintaining product and industry expertise, mitigating churn, and acting as the voice of the customer. The ideal candidate has 10+ years in customer success or SaaS, strong executive stakeholder management, Jira/Confluence knowledge, cross-functional collaboration, and experience with Gainsight, Salesforce, and BI tools.

At Atlassian, employees can choose where to work—office, home, or a mix—while the company hires in any country with a legal entity, and interviews and onboarding are conducted virtually as part of a distributed-first approach. The Sales Development Representative (SDR) role partners with Sales and Success Account Teams to build the sales pipeline and deliver a delightful customer experience, reporting to the APAC Regional Sales Development Manager. Responsibilities include owning outbound prospecting in a defined India territory, qualifying meetings into pipeline, conducting cold calls and emails, and using AI throughout the process. The SDR should research, personalise, prepare, prioritise, and share effective tactics with the team, ask questions to uncover underlying business problems, and collaborate with sales, marketing, partner, and operations to develop lead-generation strategies while navigating objections with value-driven messaging. They must articulate the product’s value proposition, establish communication with prospects, and build pipeline in partnership with Account Executives and Marketing, using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling AI-speed governance across the SDLC. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—with customers like Adobe, JetBlue, and Microsoft; its open-source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, with brands such as Swagger and TestComplete. The company invites you to join a dynamic team solving the challenge of ensuring software integrity in an AI-driven world, across roles that touch customers, go-to-market, operations, product, and enabling teams. The Partner role focuses on API Lifecycle Management, leading technical discovery, demonstrations, proofs of concepts, and workshops; it requires 4+ years in a customer-facing tech role, expertise in REST/OpenAPI, and experience with CI/CD, cloud, and DevOps, plus strong communication and problem-solving abilities. SmartBear emphasizes growth, inclusion, pay transparency, and total rewards, with headquarters in Somerville and offices worldwide, and it is an equal-opportunity employer; compensation for this role ranges from $138,000 to $143,000 base, plus on-target commission.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability with integrations across the SDLC to raise quality for delivery teams. It is trusted by 32,000 organizations, including 75% of the largest financial institutions, with brands like Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars. With best-loved brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr, SmartBear meets customers where they are to make the technology-driven world better, guided by inclusive culture and social responsibility. The BugSnag role involves supporting enterprise customers adopting BugSnag to improve stability, partnering with Sales for demonstrations and proofs of concept, delivering technical guidance on integration, and collaborating across Product, Engineering, and Customer Success to gather feedback while expanding knowledge in observability and cloud technologies. Requirements include 2+ years in a customer-facing technical role, knowledge of software development fundamentals and debugging, experience with APIs and languages such as JavaScript, Java, .NET, or Python, strong communication, a curious and collaborative mindset, and a culture that values growth, diversity, and ethical practices.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability across the SDLC for thousands of organizations, including major financial institutions and brands like Adobe, JetBlue, and Microsoft. Its open-source tools are downloaded over 100 million times per month and have earned more than 30,000 GitHub stars, with flagship brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company invites new colleagues to join a dynamic team solving critical software-quality challenges in an AI-driven world, with opportunities to grow across go-to-market, engineering, product, and customer success functions. The BugSnag role focuses on supporting enterprise customers adopting BugSnag, delivering technical demonstrations and proofs of concept, assisting with evaluations, and guiding integration into modern development workflows, requiring 2+ years in a customer-facing technical role and collaboration across sales, product, and engineering. SmartBear emphasizes an inclusive, ethical workplace with career development, global offices, and a commitment to equal opportunity and diverse, respectful experiences.

SmartBear delivers application integrity for modern tech stacks with governance to operate at AI speed and scale, offering deep test automation, API lifecycle management, and observability across the SDLC. Its portfolio includes TestComplete, ReadyAPI, Reflect, QMetry, and Zephyr, enabling organizations to modernize quality engineering and accelerate software delivery, while open-source tools are downloaded over 100 million times per month and have more than 30,000 GitHub stars. The company serves 32,000 organizations, including 75% of the largest financial institutions, with customers such as Adobe, JetBlue, and Microsoft, and its best-loved brands include Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear emphasizes an inclusive, people-focused culture with pay transparency, awards, global offices, and a mission to make the technology-driven world better, offering flexible work options and a strong total rewards package. The role described is for a Solutions Engineer with 7+ years of experience, responsible for discovery sessions, demonstrations, and solution architecture across the testing portfolio, requiring expertise in software testing, automation, QA, and SDLC, with hands-on experience in test automation, API testing, CI/CD, or DevOps, SAP experience being desirable, and a base salary range of $144,700–$168,850 plus potential additional incentives.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling governance to operate at AI speed across the SDLC. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—and by industry leaders such as Adobe, JetBlue, and Microsoft, with open-source tools downloaded more than 100 million times per month and earning over 30,000 GitHub stars. Its brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, and SmartBear invites customers to learn more at smartbear.com or via LinkedIn, X, and Reddit. The company is hiring a Senior C++ Software Engineer for TestComplete to develop and maintain the testing tool using C++, integrating backend and frontend, with requirements of 6+ years BE experience, Windows programming, Delphi familiarity, OOP, design patterns, CI/CD, and a BS in CS. SmartBear is headquartered in Somerville, MA, with offices worldwide, champions an inclusive, growth-oriented culture, ethical practices, and social responsibility, and promotes a diverse, collaborative workplace that supports the mission to improve software quality.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling continuous, AI-scale governance across the software delivery process. It serves 32,000 organizations—including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft—driving open-source tools that log over 100 million downloads per month and earn 30,000+ GitHub stars, with popular brands such as Swagger and TestComplete. The company is seeking a Senior Director of Revenue Enablement to design, scale, and optimize revenue enablement programs, aligning content, training, and tools across Sales, Marketing, Product, and Customer Success. Qualifications include 8+ years in enablement within SaaS/tech, experience leading GTM enablement for midmarket or enterprise teams, CRM and GTM tool proficiency, and a data-driven, collaborative leadership style. SmartBear highlights transparent compensation, equity where eligible, a people-first culture, hybrid work options, and offices worldwide; the role offers a base salary of $156,660–$170,480 plus performance bonuses and potential equity.

SmartBear delivers application integrity for modern tech stacks with continuous, measurable assurance and AI-scale governance, offering deep test automation, API lifecycle management, and observability across the SDLC. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—with customers such as Adobe, JetBlue, and Microsoft, and its open source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, featuring brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr. Zephyr Enterprise is undergoing a transformation to better align products with end-user requirements, while SmartBear invites people to learn more at www.smartbear.com and follow on LinkedIn, X, and Reddit. As Principal Software Engineer - Java Zephyr Enterprise, you will lead complex changes, provide technical leadership, serve as the subject matter expert, drive strategic direction, mentor developers, and ensure high-quality, well-tested code while collaborating with Solution Architects and the Engineering Manager. The role requires 12+ years as an individual contributor with deep backend Java expertise (Java 8+), Spring Boot/Framework, AWS, relational and NoSQL databases, security, messaging queues, testing and observability, and strong collaboration and communication in a global, equal-opportunity workplace.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, serving 32,000 organizations including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft. Its open-source tools are downloaded over 100 million times per month and have earned more than 30,000 GitHub stars, with best-known brands including Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear is headquartered in Somerville, MA, with offices worldwide, and is committed to an inclusive, ethical workplace celebrated with awards and a focus on growing its people. The role described is People & Culture Director for SmartBear’s India operations, based in Bengaluru on a hybrid model, serving as HRBP to assigned functions and India’s statutory compliance expert, partnering with the Director of Global People Operations and Legal to drive talent, performance, organizational design, engagement, and compliance across all India-based employees. Requirements include 8+ years in senior HRBP/People Partner roles within a high-growth tech environment, strong expertise in performance management and employee relations, deep knowledge of Indian labor law, and experience working in global, distributed teams; the role offers career growth, an inclusive culture, birthdays off, and a mission-driven environment to improve the software quality landscape.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling governance at AI-scale across the software development lifecycle. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—and features brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr; its open-source tools are downloaded over 100 million times per month and have earned 30,000+ GitHub stars. SmartBear serves developers, testers, and engineers worldwide, with headquarters in Somerville, MA and offices globally, all aimed at making the technology-driven world a better place. The job posting describes a pivotal India-based role, the People & Culture Director for SmartBear’s India operations in Ahmedabad, combining hands-on HRBP partnership with statutory compliance across all India-based employees and partnering with leaders to align People & Culture strategies with business priorities. Ideal candidates have 8+ years as a senior HRBP, strong performance management and employee relations skills, deep knowledge of Indian labor law, and a collaborative, inclusive approach; SmartBear promotes growth, celebrates its people, and is an equal opportunity employer.

SmartBear delivers application integrity for modern tech stacks, offering deep test automation, API lifecycle management, and observability to ensure software works as intended with governance at AI speed and scale. It integrates across the SDLC and is trusted by 32,000 organizations—including 75% of the largest financial institutions—and brands like Adobe, JetBlue, and Microsoft; its open-source tools are downloaded over 100 million times monthly and have more than 30,000 GitHub stars, with flagship brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company invites people to join its mission to improve software quality in an AI-driven world, describing roles like Major Account Executive I who drives new logo acquisition and manages complex enterprise sales cycles. Requirements include 4–6 years of quota-carrying SaaS or enterprise software sales, at least 2 years of full-cycle enterprise sales, experience engaging technical stakeholders, strong communication and relationship skills, and familiarity with sales tools; a Bachelor's degree or equivalent is preferred. SmartBear emphasizes an inclusive, collaborative culture, opportunities for career growth, flexible hybrid work, and a total rewards package with base pay and commission, with estimated annual cash compensation around $150,000 USD for this role.

SmartBear provides application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability, integrated across the SDLC to set a new quality standard for delivery teams. It is trusted by 32,000 organizations, including 75% of the largest financial institutions, with customers like Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded over 100 million times monthly with more than 30,000 GitHub stars, featuring brands such as Swagger and TestComplete. Learn more at smartbear.com and follow the company on LinkedIn, X, and Reddit, while SmartBear emphasizes solving software integrity in an AI-driven world through a dynamic, values-driven team. The job opening is Director of Channel Sales, International, based in Galway, Ireland, responsible for growing EMEA partner sales, managing two international channel managers, and leading AWS go-to-market partnerships, including strategy, onboarding, enablement, performance management, and cross-functional collaboration. Requirements include a minimum of eight years in channel sales, a proven track record of achieving targets, strong relationship-building and CRM skills, with preferred candidates having DevOps market experience and an existing EMEA network; SmartBear promotes an inclusive culture and equal opportunity employment, with a global footprint including offices in multiple cities.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability across the SDLC, trusted by 32,000 organizations including 75% of the largest financial institutions, and supported by brands like Swagger and TestComplete; its open source tools are downloaded over 100 million times a month and have 30,000+ GitHub stars. The company emphasizes a mission to improve the technology-driven world, with a global presence, recognition from industry awards, and avenues to learn more at its website and social channels. The Associate Channel Manager, AWS Drive role focuses on growing the AWS Marketplace pipeline through co-sell engagement, building relationships with AWS teams and internal stakeholders, coordinating referrals and funding programs, managing multiple opportunities, and providing pipeline reporting; candidates typically have 1–3 years in channel-focused roles, with AWS ecosystem experience preferred and strong communication and CRM skills. SmartBear highlights opportunities for career growth at every level, a People and Culture organization, an inclusive culture that values diversity of thought, and a workplace that celebrates employees and supports work-life balance with flexible options. Compensation is presented with transparency, offering a base salary plus on-target commissions; the estimated annual cash compensation range for this role is $105,000–$110,000, with actual pay determined by experience, skills, internal equity, and location, along with a comprehensive benefits package and hybrid work options.

SmartBear delivers application integrity for modern tech stacks, enabling continuous, measurable assurance and governance at AI speed with deep test automation, API lifecycle management, and observability. It is trusted by 32,000 organizations—including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft—with open source tools downloaded over 100 million times monthly and more than 30,000 GitHub stars. The Account Executive II – ReadyAPI role drives net new business and expands ReadyAPI adoption across engineering, QA, and DevOps, working cross-functionally and managing the pipeline in Salesforce. Qualifications include 1–3 years of software sales, quota attainment, strong communication, a self-starter mindset, interest in API tech, and experience with sales tools like LinkedIn Sales Navigator and Salesforce, plus a bachelor’s degree and hybrid work options. SmartBear offers growth, an inclusive culture, recognition, and a transparent total rewards package with an estimated base plus on-target commission of $120,000.

SmartBear provides application integrity for modern tech stacks, combining deep test automation, API lifecycle management, and observability with AI-speed governance to ensure software works as intended across the SDLC. The company is widely adopted, trusted by 32,000 organizations—including 75% of the largest financial institutions—with brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr, and its open-source tools are downloaded over 100 million times per month with 30,000 GitHub stars. The role, Account Executive II for Functional Test, focuses on selling AI-powered automation via TestComplete and Reflect, owning the full sales cycle from prospecting to close and expanding opportunities within existing accounts. Requirements include 2–4 years of full-cycle SaaS B2B sales, experience with developer tools or QA, strong prospecting and stakeholder management, familiarity with Salesforce/LinkedIn/Outreach, and a Bachelor’s degree. SmartBear offers growth opportunities, an inclusive culture, hybrid work options, and a compensation package with base salary plus on-target commission, with an estimated annual cash compensation of $120,000.

SmartBear delivers application integrity for modern tech stacks, providing deep test automation, API lifecycle management, and observability with governance that supports AI-speed scale. Its integrations across the SDLC set a new quality standard for delivery teams, and SmartBear is trusted by 32,000 organizations, including 75% of the largest financial institutions, with customers like Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, and its brands—Swagger, TestComplete, Reflect, QMetry, Zephyr, and others—serve customers across the API and software quality space. The Account Executive I, Swagger role drives new business growth by selling Swagger’s API development and lifecycle solutions, builds relationships with developers and platform teams, and manages the full sales cycle from prospecting to close across commercial and growth accounts. The position requires 1–3 years of SaaS sales experience and comfort selling developer tools or API/cloud solutions, with a collaborative culture, hybrid work options, and an estimated annual cash compensation (base plus on-target commission) of $110,000.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability that integrate across the SDLC to ensure software works as intended. It serves 32,000 organizations, including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft, with open-source tools downloaded over 100 million times a month and more than 30,000 GitHub stars, under brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company promotes ethical practices, social responsibility, and an inclusive workplace, with a global presence from Somerville to offices in Galway, Bath, Wroclaw, and Bangalore. It is hiring an Account Executive to drive New Business and support global expansion, offering uncapped earnings, accelerators, sales incentives, and a collaborative environment plus ongoing professional development. Candidates should have 3+ years of software sales experience with a quota, strong communication and presentation skills, a self-starter attitude, and familiarity with LinkedIn Sales Navigator, ZoomInfo, Salesforce, and Outreach, with a focus on building new relationships and institutionalizing SmartBear solutions in customers’ development processes.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability across the SDLC to raise the quality standard of software delivery. It is trusted by 32,000 organizations—including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft—and its open-source tools are downloaded over 100 million times per month with 30,000+ GitHub stars, under brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company emphasizes an inclusive, mission-driven culture with pay transparency, a global presence, and a focus on making the technology-driven world better, inviting exploration at smartbear.com and on social channels. The Sales Development Representative role in Somerville, MA involves supporting Account Executives, following up inbound leads, and running targeted outbound ABX campaigns to generate pipeline, using a robust tech stack including Salesforce, Outreach, ZoomInfo, Gong, LinkedIn Sales Navigator, 6sense, Drift, and AppAnnie, with potential promotion to AE within 12 months. Requirements include 1–2 years in a customer-facing role, strong communication, coachability, and local residence to Somerville, with a compensation package of base plus on-target commission in the $50,000–$60,000 range plus benefits and opportunities for growth in a high-energy, collaborative environment.

SmartBear delivers application integrity for modern tech stacks, providing continuous, measurable assurance and AI-speed governance, with deep test automation, API lifecycle management, and observability across the SDLC to raise the quality standard for application delivery teams. It is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and brands such as Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded more than 100 million times per month with over 30,000 GitHub stars, under leading brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear aims to meet customers where they are and to make the technology-driven world a better place, with global offices and a presence on LinkedIn, X, and Reddit; learn more at www.smartbear.com. The Renewals Specialist role is about building enduring customer relationships, acting as a trusted advisor, and driving retention and expansion by aligning customer goals with SmartBear solutions, fostering onboarding and adoption to maximize license use, and pursuing upsell and cross-sell opportunities. Requirements include 1-2 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management/customer success experience preferred, strong customer focus and communication skills, and the ability to consult remotely or onsite; SmartBear emphasizes career growth, an inclusive culture, equal employment opportunity, pay transparency, and offers a compensation package with a base range of $80,000–$85,000 plus on-target commission.

Miro’s AMER Customer Support team, centered in Austin with a hybrid model (two days per week in the Austin hub), aims to solve customer problems quickly with empathy while supporting the Americas across time zones. As Manager, Customer Support AMER, you’ll lead the regional team (Tier 2 reps and Tier 3 technical support) and oversee Tier 1 outsourced support for AMER time zones, reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC leaders. Key responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts while aligning with the Tier 4 escalation/incident response team on complex cases. Requirements include 5+ years in customer-facing SaaS roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support, a strong data-driven mindset, coaching ability, servant leadership, cross-functional collaboration, and language skills such as Portuguese or Spanish (a plus). The role offers a benefits package including equity, wellbeing perks, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific details available on Miro’s Global Benefits board.

The Austin hub role is part of Miro’s Workplace Operations, designed to implement policies and create a safe, welcoming, world-class hub experience within the Integrated Workplace Excellence framework. Miro is seeking a passionate, people-first Workplace Coordinator to be the front-of-house face of the Austin hub, with growth potential across operations, vendor management, and events, backed by a global team. Key duties include welcoming employees and guests, managing visitor flow and venue readiness, coordinating space, supplies, and building maintenance, supporting onboarding and events, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. Requirements include 2+ years in workplace operations or related fields, a strong hospitality mindset, excellent organizational and communication skills, proactivity, ability to thrive in a fast-paced environment, and full-time on-site availability in Austin five days a week with familiarity with workplace tools and AI-enabled productivity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro highlighting its diverse, inclusive culture and global presence across multiple hubs.

The role is Manager, Customer Support AMER at Miro, leading the regional Tier 2 and Tier 3 team based primarily in Austin and overseeing Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. You’ll lead and develop a mixed team, run regular 1:1s, coaching, and ticket QA, and drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, while confidently handling escalations. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, work with Tier 4 escalations for complex issues, and collaborate cross-functionally with Support Excellence, Product, and Engineering to improve the customer experience and support delivery. Requirements include 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 ICs), experience with outsourced/BPO teams, strong data-driven decision-making and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and proficiency in Portuguese (Brazilian) or Spanish is a plus; the role is based in Austin with a hybrid schedule (2 days/week in the hub). Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, plus a culture focused on belonging, collaboration, and a mission to empower teams to create the next big thing; the posting also notes a recruitment privacy policy.

The company is seeking an enthusiastic, people-first Workplace Coordinator to be the face of Miro’s Austin hub, with opportunities for growth into broader operations, vendor management, and events supported by a global team. You’ll own the front-of-house and visitor management, ensure space readiness and daily presentation standards, coordinate supplies and maintenance, support employee experiences and onboarding, and anchor the North America remote service desk on-site. Requirements include a minimum of 2 years in workplace operations, hospitality, office coordination, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin, five days a week. Competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The offer includes benefits like equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details available, and Miro emphasizes diversity, inclusion, and a mission to empower teams.

The Manager, Customer Support AMER will lead the regional team (Tier 2 and Tier 3) based mainly in Austin while overseeing Tier 1 outsourced support for AMER time zones, and will be part of the Global Support Leadership team collaborating with EMEA and JPAC. Responsibilities include developing a mixed team, conducting regular 1:1s and coaching, performing ticket QA, and driving regional performance against targets like CSAT, QA scores, SLA adherence, AHT, and backlog health. The role also involves handling escalations, supporting top customer cases, partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with Tier 4 for complex incidents, and working with Product and Engineering to drive continuous improvement. Requirements are 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, cross-functional collaboration, and multilingual skills (Portuguese/Spanish a plus). Perks include global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), a hybrid Austin-based model, and a culture focused on belonging and collaboration as Miro scales to serve 100M+ users across 1,600+ employees.

The Operations function within the Workplace department uses a data-driven approach to design policies that underpin a safe, secure, world-class hub experience as part of Miro’s Integrated Workplace Excellence framework. The Austin hub is a key US site, and this role will be its face, focusing on hospitality and a warm, welcoming office experience with growth opportunities across operations, vendor management, and events, supported by a global team. You will be the front-of-house ambassador, handling visitor management, space readiness, hospitality setup, and daily presentation; coordinate supplies and maintenance; support onboarding, internal events, and workplace communications; and serve as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role; a natural hospitality mindset; strong organizational and communication skills; a proactive, solutions-focused approach; and full-time on-site availability in Austin, five days a week. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details available; Miro emphasizes diversity, inclusion, and belonging and provides information about life at Miro and the recruitment privacy policy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, with oversight of Tier 1 outsourced support for AMER time zones and a seat on the Global Support Leadership team. You’ll drive regional performance, conducting regular 1:1s and coaching, performing ticket QA, and ensuring targets for CSAT, QA scores, SLA adherence, AHT, and backlog are met, while handling escalations and coordinating with strategic accounts alongside Customer Success, Sales, and Professional Services. You’ll collaborate with the Tier 4 escalation and incident response team to define escalation paths, work cross-functionally with Support Excellence, Product, and Engineering, and lead initiatives to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management (5-15 direct/indirect reports), experience with outsourced/BPO teams, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, prioritization skills, and Portuguese or Spanish language skills a plus. The role offers benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, within Miro’s diverse, inclusive culture and a global, hybrid Austin-based hub life, aligned with Miro’s mission and recruitment privacy policy.

The Austin-based Workplace Coordinator role sits in Miro’s Workplace Operations team and aims to deliver hospitality-forward, data-driven services that support the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties such as visitor management, space readiness, hospitality setup, onboarding tours, events, and internal communications, as well as behind-the-scenes tasks like supplies, maintenance coordination, and building management liaison, plus serving as the North America remote service desk anchor and triaging Jira tickets. You’ll coordinate vendors and contractors end-to-end, uphold office policies and standards, and gradually take on broader responsibilities across operations, vendor management, and events, with support from a global team. Requirements include a minimum of 2 years' experience in workplace operations, hospitality, or customer-facing roles; a strong hospitality mindset, organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes belonging, diversity, and inclusion in its mission.

Miro is seeking a Manager, Customer Support AMER who will lead a mixed Tier 2/3 team and oversee Tier 1 outsourced AMER support, based primarily in Austin with a hybrid 2-days-a-week-in-the-hub model. As a core member of the Global Support Leadership team, you’ll collaborate with peers across EMEA and JPAC, the Support Excellence group, and other functions to align on delivery and customer outcomes. You’ll coach and develop your team, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and coordinate with Customer Success, Sales, and Professional Services on strategic accounts, plus work with Tier 4 escalations and Product/Engineering to improve processes. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 staff, experience with outsourced/BPO support, strong data-driven decision making, coaching, servant leadership, and cross-functional collaboration; multilingual Portuguese/Spanish (C1/C2) is a plus. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with a global, diverse, inclusive culture; recruitment privacy policy applies and location-specific benefits may vary.

The posting is for a Workplace Coordinator in Miro’s Austin hub, within the Workplace department’s Operations function, aimed at delivering excellent services and contributing to the Integrated Workplace Excellence framework. The role is the face of the Austin hub, combining warm front-of-house hospitality with responsibilities for space readiness, daily presentation standards, supplies, maintenance, and building management liaison. It also covers employee experience touchpoints, onboarding tours, events, and serving as the on-site anchor for the North America remote service desk, including triaging Jira tickets and keeping staff informed, while coordinating vendors end-to-end and supporting policy evolution for the hub. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role, a proactive, people-first mindset, strong organizational and communication skills, and full-time on-site availability in Austin five days a week, plus experience with workplace tools, vendor coordination, events, and AI fluency is a plus. The company emphasizes a global, collaborative culture with opportunities for growth, a supportive benefits package, and a commitment to diversity and belonging as part of Miro’s mission to empower teams to create the next big thing.

Miro's Customer Support team aims to help customers quickly solve problems with empathy and enterprise-grade support, with the AMER team centered in Austin and collaborating across global hubs in EMEA and JPAC. As Manager, Customer Support AMER, you’ll lead the Austin-based Tier 2/3 team and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support and working with cross-functional peers. You will coach and develop a mixed team, drive regional performance against CSAT, QA, SLA, and AHT targets, manage escalations, and coordinate with Sales, Customer Success, Professional Services, and Tier 4 incident response for complex issues while aligning with Product and Engineering. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced or BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish a plus. The role offers global benefits such as equity, wellbeing, a work-from-home equipment allowance, and an Learning & Development stipend, within a diverse, inclusive culture aligned to Miro's mission to empower teams to create the next big thing.

The Austin-based Workplace Coordinator role is part of Miro's Operations under the Workplace department, aimed at delivering hospitality-driven, policy-backed front-of-house and hub experience as part of the Integrated Workplace Excellence framework. The ideal candidate has at least 2 years in workplace operations, hospitality, or a customer-facing role, with a natural hospitality mindset, strong organizational and communication skills, and a proactive, adaptable approach, and must be on-site in Austin five days a week. Key responsibilities include welcoming visitors, managing front-of-house operations, space readiness, supplies and maintenance coordination, onboarding tours and events support, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. The role offers growth into broader operations, vendor management, and events with support from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific variations, and the company emphasizes diversity, inclusion, and a Recruitment Privacy Policy for applicants.

As Manager, Customer Support AMER, you’ll lead a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin and oversee delivery of Tier 1 outsourced support for AMER time zones, operating in a hybrid model with a baseline of two days per week in the Austin hub; you’ll report to the Global Head of Customer Support and collaborate with EMEA and JPAC and the Support Excellence team. You’ll lead with empathy, drive regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog targets, and handle escalations for the toughest cases while partnering with Customer Success, Sales, and Professional Services on strategic accounts. You’ll partner with Tier 4 incident response to define clear escalation paths, align cross-functionally with Product and Engineering, and contribute to global leadership with an AMER perspective. What you’ll need: 5+ years in customer-facing tech roles, 2+ years managing teams of 5-15, experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, ability to manage multiple priorities, and high proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a diverse, inclusive culture focused on belonging and collaboration across Miro’s worldwide hubs.

Miro is seeking a Workplace Coordinator to be the face of its Austin hub, combining a hospitality mindset with a data-driven operations approach to deliver a world-class office experience. The role covers front-of-house duties (welcoming visitors, visitor management, space readiness, hospitality setup) and behind-the-scenes work (supplies, maintenance coordination, building management liaison), plus employee experience touchpoints like onboarding tours, internal events, and workplace communications, and serves as the on-site anchor for the North America remote service desk and vendor coordination. It offers growth across operations, vendor management, and events, supported by an experienced global team, and is a full-time on-site position five days a week in Austin. Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused attitude, and comfort in a fast-paced environment. Perks include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits, alongside Miro’s commitment to diversity, inclusion, and belonging and its Recruitment Privacy Policy.

Miro's Americas Customer Support team aims to help customers solve problems quickly so they can build the next big thing; the AMER team is centered in Austin, works across time zones, and collaborates with outsourced Tier 1 support and global hubs in EMEA and JPAC in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER will lead a regional team of Tier 2 customer support representatives and Tier 3 technical support engineers, oversee Tier 1 outsourced delivery for AMER time zones, and sit on the Global Support Leadership team reporting to the Global Head of Customer Support. Responsibilities include developing the mixed team, conducting regular 1:1s, coaching, ticket QA, and driving performance to meet targets like CSAT, QA scores, SLAs, AHT, and backlog, while handling escalations and serving as escalation point for complex or sensitive cases. The role also requires partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with a Tier 4 incident response team, and aligning with Product and Engineering to drive continuous improvement, as well as contributing to global initiatives and leading projects to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management leading 5-15 ICs, experience with outsourced/BPO teams, strong analytical and coaching skills, servant leadership, cross-functional collaboration, multitasking in a fast-paced environment, and proficiency in Brazilian Portuguese or Spanish is a plus; benefits include equity, wellbeing, WFH equipment allowance, and L&D stipend, with location-specific variations.

The Austin-based Workplace Coordinator role is part of Miro’s Workplace Operations and focuses on hospitality to deliver a world-class hub experience within the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties, visitor management, space readiness, hospitality setup, employee experience touchpoints, and acting as the on-site anchor for the North America remote service desk, plus end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Desired competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI tool fluency, and soft skills like adaptability, ownership, curiosity, and growth orientation. The post highlights benefits such as equity, wellbeing, a WFH equipment allowance, and a learning stipend, and emphasizes Miro’s commitment to diversity, belonging, and an inclusive, collaborative culture, with recruitment privacy described.

The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers primarily based in Austin, and oversees Tier 1 outsourced support for AMER time zones. The role is a core member of the Global Support Leadership team, collaborating with EMEA and JPAC peers and the Support Excellence group to build high-performing, empathetic teams. Responsibilities include coaching and developing the team, conducting regular 1:1s and ticket QA, driving CSAT, QA scores, SLA adherence, AHT, and backlog management; handling escalations; coordinating with Customer Success, Sales, and Professional Services on strategic accounts; and partnering with Tier 4 incident response for complex cases. The position also involves cross-functional collaboration with Product and Engineering, leading improvement projects, and using data to surface trends and inform decisions, all under a servant leadership style with strong coaching. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO is a plus, and language skills in Brazilian Portuguese or Spanish are a plus, with benefits such as equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, belonging, and inclusion across its global presence of about 1,600 employees in 13 hubs.

Miro is seeking a warm, people-first Workplace Coordinator to be the face of its Austin hub, joining the Workplace/Operations team and contributing to the Integrated Workplace Excellence framework. The role combines front-of-house duties (welcoming visitors, visitor management, space readiness, and hospitality setup) with behind-the-scenes work (supplies, maintenance coordination, building management liaison), employee experience touchpoints, and serving as the on-site anchor for the North America remote service desk. Requirements include at least 2 years in workplace operations, hospitality, or office coordination (with emphasis on mindset), strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days a week, and a passion for creating great spaces. Preferred competencies cover experience in corporate/tech/hospitality environments, proficiency with workplace management tools and vendor coordination, event support, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. Benefits include equity, wellbeing, a WFH equipment allowance, and a learning and development stipend, along with a diverse, inclusive culture; Miro emphasizes belonging and collaboration, with location-specific benefits and information on recruitment privacy policies for applicants.

The Manager, Customer Support AMER role at Miro is based mainly in Austin and leads the Tier 2 and Tier 3 team while overseeing Tier 1 outsourced support for the Americas, with a hybrid work model and flexibility for a global team. You’ll lead and develop a mixed team, conduct regular coaching and QA, and ensure targets such as CSAT, QA scores, SLA adherence, and backlog health are met, while handling escalations and coordinating with Tier 4 escalation and other functions. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, contribute to QBRs, and drive cross-functional collaboration and continuous improvement with a global lens. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (leading 5–15 ICs), experience with outsourced/BPO support is a plus, strong data-driven decision-making, coaching and servant leadership, and cross-functional collaboration, with Brazilian Portuguese or Spanish at a C1/C2 level being a plus. The role sits within a broader package of benefits (equity, wellbeing, equipment allowance, L&D stipend) and reflects Miro’s focus on belonging and diversity, along with a Recruitment Privacy Policy.

The job is for a full-time, on-site Workplace Coordinator at Miro’s Austin hub who will be the face of the hub and handle front-of-house duties, visitor experience, space readiness, and daily operations. You’ll also manage behind-the-scenes tasks such as supplies and maintenance coordination, onboarding tours, internal events, workplace communications, and serve as the North America on-site anchor for the remote service desk (triaging Jira tickets). Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, and five days per week on-site in Austin. Desired competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI productivity tools, and soft skills like hospitality presence, adaptability, ownership, curiosity, and growth orientation. The role offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and is part of Miro’s diverse, inclusive culture; Miro operates 13 hubs worldwide and emphasizes collaboration and belonging, with location-specific benefits available.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation, focusing on agentic AI and large language models rather than a traditional presales role. You will own the technical strategy for global customer engagements, architect agentic AI workflows, conduct deep technical discovery and AI readiness assessments, translate requirements into scalable pilots and proofs-of-concept, build production-ready accelerators and reusable API components for scale, and lead the technical sales lifecycle from qualification through execution. You’ll partner with Product Management and Engineering to feed field feedback, help shape the roadmap, and communicate technical value to C-suite and economic buyers to drive ROI and organizational transformation. Basic qualifications include a bachelor’s degree in a quantitative field, 6+ years in technical presales or solution architecture in enterprise SaaS, deep fluency with modern web and scripting technologies and APIs, a strong AI/ML foundation (LLMs, prompt engineering, RAG), enterprise infrastructure knowledge, and 30–50% travel. This role requires being based in Karnataka or Maharashtra (hybrid work) and Zendesk is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk QA is hiring to develop cutting-edge AI features for customer service, embedding in a cross-functional team of scientists, engineers, and product managers to automate repetitive work and improve customer operations. The role is based in Tallinn, Estonia, and responsibilities include designing, developing, and deploying ML models and generative AI features, prototyping new capabilities, staying current with ML advances, and collaborating with product and UX teams. Candidates should be proficient in Python, have a solid foundation in statistics and predictive modeling, and have experience building production-ready ML models, with experience with LLMs a plus. Preferred qualifications include an MSc or PhD in a technical field, strong communication skills, independence and time management, and the tech stack includes Python, AWS, Pandas, spaCy, TensorFlow, PyTorch, LLMs (OpenAI, PaLM2, Llama), PostgreSQL, REST, microservices, and Datadog. Zendesk offers autonomy and research freedom, robust data engineering infrastructure, hybrid work with in-person collaboration at offices, and a commitment to equal opportunity and inclusivity, including AI-driven screening practices as per policy.

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale QA across complex integrations and transformation programs (e.g., ERP) and serves as the primary QA engineering delivery lead, partnering with Business and Product leaders to ensure high-risk projects succeed. Responsibilities include release cycle quality governance with quality gates and Definition of Done criteria, expanding core testing platforms (Playwright, Jenkins) across delivery teams, and driving QA governance, defect management, and auditability enterprise-wide. It also covers scaling QA capacity with AI, implementing AI-driven efficiencies, predictive analytics to identify hotspots, leading End-to-End transformation and requirement reviews, and maintaining data hygiene and reporting. Required skills include 10+ years in software quality engineering with 5+ in leadership, hands-on QA automation using Playwright and CI/CD via Jenkins, expert RCA and defect lifecycle management, expert use of X-Ray and Jira with bidirectional traceability, and experience with AI-enabled testing. The role requires being based in Mexico City or Estado de Mexico, with Zendesk’s hybrid work policy and commitments to equal opportunity and accommodations.

GitLab is an AI-enabled, intelligent DevSecOps orchestration platform that helps organizations boost developer productivity, security, and digital transformation, trusted by 50M+ users and many Fortune 100 companies. The role is Strategic Account Executive for the San Francisco region, focusing on enterprise AI-native companies to adopt and expand the GitLab AI-powered platform and drive Net ARR growth. You will lead end-to-end deals, orchestrate cross-functional teams, design strategic account plans, and align GitLab with customers’ compliance, governance, and business objectives. Requirements include extensive B2B enterprise software sales experience in San Francisco, familiarity with the AI/ML landscape, ability to build C-level relationships, and collaboration with partners, with the role being remote and travel as needed. The base US salary range is $124,000–$186,600, with incentive pay up to 100% of base, plus benefits such as flexible PTO, equity, parental leave, and a strong commitment to equal opportunity and inclusive hiring.

GitLab describes itself as an intelligent DevSecOps orchestration platform with an AI-powered culture, trusted by over 50 million users and more than half of the Fortune 100. The Senior Program Manager in the CIO Enterprise Technology & AI group will lead planning, execution, and delivery of large, cross-functional technology programs that advance the enterprise IT strategy, translating strategic objectives into structured roadmaps and measurable outcomes. Responsibilities include end-to-end management of Enterprise Technology & AI initiatives, defining success metrics, reporting risks, driving cross-functional alignment, improving governance and intake processes, and turning complex requirements into actionable work plans while proactively surfacing risks. Requirements include 6+ years of program management experience delivering large cross-functional programs, the ability to simplify ambiguity, influence without authority, strong communication, familiarity with enterprise IT domains, and proficiency with Agile/SAFe tools, with certifications a plus and a remote, async-friendly environment. The role sits within the CIO Enterprise Technology & AI team, which builds and operates enterprise applications, data platforms, and AI-enabled workflows to support the business, with GitLab offering flexible PTO, equity, growth opportunities, parental leave, and a commitment to equal opportunity and inclusive, globally distributed work.

GitLab is an AI-enabled intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security risk, and accelerate digital transformation, with over 50 million registered users and many Fortune 100 customers relying on it. The company promotes a high-performance, value-driven culture where AI is a core productivity multiplier and every voice is valued, encouraging collaboration with industry leaders to solve complex software problems. The role of Senior Professional Services Engagement Manager for Germany focuses on driving GitLab’s regional growth by structuring, positioning, and closing outcome-based professional services engagements that translate DevSecOps and digital transformation initiatives into measurable outcomes. Key responsibilities include building trusted advisor relationships, conducting discovery, designing outcome-based SOWs and staffing plans, structuring engagements and pricing, managing escalations, enabling field teams, and guiding the engagement lifecycle from pre-sales to delivery in close partnership with regional sales, solutions architecture, and delivery leadership. Requirements include progressive PS engagement experience in the region, success in pre-sales, solid SDLC/DevOps understanding, executive communication and facilitation skills, cross-functional collaboration, and the ability to work autonomously in a remote, asynchronous environment, with GitLab offering global remote hiring, comprehensive benefits, equal opportunity, and accommodation policies.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, security, and digital transformation, trusted by millions of users and Fortune 100 companies, with AI embedded as a core productivity multiplier. The Lead the Build team role in GitLab Delivery is responsible for the strategy, execution, and operational excellence of the build systems that turn source code into secure, verified, and distributable artifacts for Self-Managed and other delivery targets. Key responsibilities include steering the Build team roadmap across UBT, TUBE, and the broader platform; delivering artifacts (packages, container images, cloud marketplace images); enabling a build-once, deploy-everywhere model; managing dependencies and SBOMs; ensuring supply chain security; and building self-service onboarding, unified validation, and observability. The ideal candidate has a proven track record with large-scale distributed services, experience maintaining 99.99% SLOs, familiarity with AI tooling to boost productivity, and a history of leading high-performing distributed teams without a dedicated TPM. GitLab also highlights comprehensive benefits, global remote hiring with location considerations, and a strong commitment to equal opportunity and accommodation, encouraging applicants from diverse backgrounds to apply even if they don’t meet every qualification.

GitLab is an intelligent DevSecOps orchestration platform used by over 50 million registered users and trusted by more than half of the Fortune 100, with AI framed as a core productivity multiplier for the team. The Deal Desk Strategist role partners with APJ Sales and Revenue teams to shape deal structure, quotes, and bookings, serving as the central expert in the Salesforce-backed quote-to-cash process. Responsibilities include validating opportunities, quotes, and order forms; reviewing contracts for accuracy and intent; advising on pricing options; and coordinating with Sales, Billing, AR, Ecosystem, and Revenue to ensure accurate ARR and smooth collections. Requirements emphasize strong CPQ skills (ideally Zuora), practical Salesforce experience, understanding of revenue recognition in SaaS, and the ability to work in a remote, GMT+10-aligned environment with attention to detail. GitLab highlights an equal-opportunity, remote-friendly culture with comprehensive benefits, location-based hiring guidelines, and encouragement for applicants from diverse backgrounds.

Figma is seeking a Content Support Engineer to own the knowledge systems and infrastructure that enable the Support team to deliver scalable, high-quality customer experiences, including AI-enabled content workflows. You will design the internal knowledge base architecture, build automated workflows and quality checks, and ensure information is accessible to both humans and AI, while establishing governance, a content strategy, and a metrics cadence tied to customer outcomes like CSAT and first contact resolution. Requirements include 5+ years of experience building knowledge programs for technical SaaS, proficiency with Notion, Zendesk, and Decagon, plus experience with AI-driven content workflows, API integrations, governance, and strong writing for both humans and AI. Figma emphasizes growth and encourages applicants even if they don’t meet every point, and outlines compensation and benefits such as equity, health/dental/vision, retirement contributions, parental leave, mental health resources, and paid time off, with pay transparency. The role is full-time in the US (remote or a US hub) with a base salary range of $140,000–$269,000, and includes accommodations and interview requirements such as cameras on during video interviews and in-person onboarding.

Figma is hiring a Content Support Engineer to own and scale knowledge systems and infrastructure that enable the Support team and AI to deliver exceptional customer experiences through product launches, policy changes, and process updates. You will design the internal information architecture, build automated content workflows, and establish governance and metrics that tie to customer outcomes like CSAT and first contact resolution. Qualifications include 5+ years building knowledge programs for technical SaaS, proficiency with Notion, Zendesk, and Decagon, and experience using AI to automate authoring, publishing, and quality checks, plus API integrations and strong written communication. The role can be based in a US hub or remotely in the United States, with a base salary range of $140,000–$269,000, equity, and a comprehensive benefits package. Figma emphasizes growth, equal opportunity, accommodations for disabilities, and requires camera-on during interviews and in-person onboarding, with data processing governed by the Candidate Privacy Notice.

Figma is growing its team and is seeking a Strategic Program Manager for Information Security to drive strategic initiatives and partnerships across the organization, with the role remote in the United States or from one of Figma’s US hubs. You’ll lead strategic security programs from planning to execution, coordinating priorities, risks, and dependencies, and defining metrics, OKRs, risk registers, and reporting to give leadership visibility. You’ll design scalable security practices, drive remediation with control owners and stakeholders, and promote security awareness and adoption through training and company-wide initiatives; you’ll also support strategic planning and portfolio management for leadership briefings. Requirements include 5+ years in security program management or related strategic role, experience leading cross-functional programs, knowledge of frameworks like NIST CSF, SOC 2, ISO 27001, and the ability to communicate risks to technical and non-technical stakeholders. Nice-to-haves include experience in chief-of-staff or portfolio management, knowledge of FAIR, GDPR/NIS2, SOX ITGC, AI tooling, and security certifications; plus Figma offers equity, comprehensive benefits, equal opportunity employment, accommodations on request, cameras-on during video interviews, in-person onboarding, and a candidate privacy notice.

Figma is expanding its Information Security team and is hiring a Strategic Program Manager to drive strategic initiatives and partnerships across the organization, with the role based in the US hub or fully remote in the United States. The role involves leading security programs from planning through execution, coordinating priorities and risks, and delivering metrics, risk registers, and leadership-facing reports. Candidates should have 5+ years in security program management or related strategic roles, experience leading cross-functional programs, and knowledge of frameworks like NIST CSF, SOC 2, and ISO 27001, with the ability to communicate risks to both technical and non-technical stakeholders; preferred qualifications include experience in chief-of-staff or portfolio management, enterprise risk practices, regulatory knowledge, and security certifications. Figma offers a base salary range of $169,000–$296,000 plus equity and a comprehensive benefits package (health, dental, vision, retirement, parental leave, mental health support, PTO, etc.), and is committed to diversity and equal opportunity. The posting notes accommodations for disabilities, a requirement to keep cameras on during video interviews, in-person onboarding, and processing of candidate data under Figma’s Candidate Privacy Notice.

Atlassian supports flexible work arrangements—office, home, or a mix—across a distributed workforce, and hires in any country where it has a legal entity, with virtual interviews and onboarding. The Principal Enterprise Delivery Manager serves as the primary stakeholder, acting as a strategic advisor and technical consultant while leading delivery and governance of large-scale cloud migrations. You will collaborate with cross-functional teams—Sales, Solutions, Support, Product Management, Channel Partners, and Engineering—to navigate architectural decisions, risk mitigation, and adoption planning, aligning technical execution with business outcomes and cloud features including AI. Responsibilities include migration strategy, risk management, technical architecture involving APIs, webhooks, and automation components, trusted advisor to senior leadership, delivery excellence with disciplined governance, accountability, stakeholder communications, escalation management, and team leadership. This role demands a data-driven, consultative mindset and proven experience in shaping customer cloud strategies and adoption, suitable for someone who thrives at the intersection of strategy, data, and execution to guide Atlassian’s most strategic customers to Cloud.

- Atlassian supports flexible work arrangements (office, home, or a mix) and hires internationally, with virtual interviews and onboarding as part of its distributed-first culture. - The Principal Enterprise Delivery Manager will shepherd Atlassian’s largest, most complex customers through cloud migrations, acting as a strategic advisor, technical consultant, and leader of delivery and governance across cross-functional teams. - The role demands business acumen plus technical fluency, with proven experience shaping cloud strategies, enabling adoption of cloud features (including AI), and understanding data flows, system integrations, and migration outcomes. - Core responsibilities encompass end-to-end migration strategy, risk management, technical architecture, trusted advisory, delivery governance, accountability, stakeholder communications, escalation handling, and team leadership. - The position requires staying ahead of industry trends and delivering data-driven insights and innovative solutions to customer challenges.

- Atlassian offers flexible, distributed-first work options (office, home, or a mix) and hires globally where it has a legal entity, with virtual interviews and onboarding. - The Principal Enterprise Delivery Manager is the primary stakeholder for Atlassian’s largest and most complex cloud migrations, serving as a strategic advisor and technical consultant while leading delivery and governance across cross-functional teams. - The role requires business acumen and technical fluency, with proven expertise in developing customer cloud strategies and enabling AI adoption, and an understanding of how data moves and migrations succeed or fail. - Key responsibilities include end-to-end migration strategy, risk readiness and remediation, technical architecture around APIs and automation, trusted advisory to senior leadership, disciplined delivery governance, accountability, and stakeholder communications, plus escalation management and team enablement. - The position emphasizes staying ahead of industry trends, integrating insights into customer interactions, and proposing innovative, data-driven solutions to business challenges.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. The Principal Enterprise Delivery Manager role is to usher Atlassian’s largest, most complex customers through their transition to the cloud, acting as a strategic advisor and technical consultant to senior decision-makers and leading delivery and governance of large-scale cloud migrations. The ideal candidate combines business acumen with technical fluency, thriving at the intersection of strategy, data, and execution, and bringing proven expertise in developing customer cloud strategies and enabling adoption of cloud features—including AI—while understanding data movement, system integration, and migration success. Responsibilities include leading end-to-end migration strategy, facilitating readiness assessments and risk remediation, explaining APIs/webhooks/automation implications, acting as a trusted advisor to executives, governing the migration lifecycle with cross-functional coordination, driving accountability, managing stakeholder communications and escalations, mentoring teams, and promoting a data-driven, consultative mindset. The role also requires staying ahead of industry trends and integrating insights into customer interactions, proposing innovative solutions to business challenges, and guiding Atlassian’s most strategic customers toward cloud success.

Atlassian supports flexible, distributed work and global hiring with virtual interviews and onboarding. The Principal Enterprise Delivery Manager will guide Atlassian’s largest customers through cloud migrations as a strategic advisor and technical consultant, combining business sense with technical fluency. They collaborate with Sales, Solutions, Support, Product Management, Channel Partners, and Engineering to address architecture, risk, performance, and adoption, and they lead end-to-end transformation efforts including AI feature adoption. Key responsibilities include migration strategy, risk management, technical architecture, governance, stakeholder communications, escalation handling, and team leadership, with a data-driven, consultative mindset. The role emphasizes staying ahead of industry trends to propose innovative cloud solutions and ensure successful migrations and positive outcomes for senior customer executives.

Atlassian is expanding its internal AI usage and seeks a Principal Engineer to build sustainable infrastructure for the DevInfra AI Front Proxy, a cloud-hosted service at the developer-workflow boundary that governs internal model calls around cost, trust, context, and attribution. The proxy spans three integration surfaces—managed local configuration via MDM, the cloud proxy service, and a browser extension for web AI interfaces—and is the single layer through which all internal AI traffic flows for cost enforcement, security policy, model routing, semantic caching, and telemetry. You will set the technical direction across three pillars: cost efficiency and ROI insights, secure AI usage, and AI context integration, and design a service architecture that targets 99.95%+ availability with sub-second latency. Responsibilities include owning the cost-efficiency stack (quota enforcement integration, caching, routing and downgrade policies, and workflow-level cost attribution), defining the security integration surface for machine-speed policy enforcement across tools, and driving the context integration layer with context infrastructure and repository harness. You will lead cloud infra decisions for model execution, token optimization, intelligent routing, and context compression, partner with AI platform, security, compliance, and developer tooling teams for alignment, mentor engineers, and establish an observability stack with dashboards for traffic, cache hits, workflow effectiveness, cost per workflow, and ROI attribution by tool/team/user.