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Tempo is a global software company with over 30,000 customers, including a third of Fortune 500, offering integrated time management, resource planning, and other workflow solutions, and it is the leading time management add-on for Jira in the Atlassian ecosystem. The Technology Partner GTM Manager role is to own Tempo's most important strategic partnership with Atlassian, acting as the primary liaison to Atlassian's go-to-market, sales, channel, and partner teams to build joint pipeline and translate partnership potential into measurable revenue. Key responsibilities include partnership strategy and relationship management, joint pipeline and revenue development, field coordination and enablement, and cross-functional leadership with Marketing, Product, Engineering, and Customer Success to align programs and expedite joint initiatives. Requirements include 7+ years in strategic alliances or enterprise GTM in B2B SaaS, deep familiarity with Atlassian, a track record of co-sell motions that generate incremental revenue, and a data-driven, communication-focused approach to reporting results to leadership. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, professional development opportunities, and an inclusive workplace, inviting candidates to apply with an English resume.

DX is one of the fastest-growing SaaS companies, helping engineering leaders build high-performing, productive teams, and it recently closed on its acquisition by Atlassian, bringing more resources behind the mission and faster product innovation. The role is remote in the US and seeks a Developer Productivity Analyst on the DX Research Team to help senior engineering leaders decide on developer productivity, DevEx, and the impact of AI. You’ll spend time talking with customers, understand their structures and constraints, and provide pragmatic, advisory guidance while facilitating workshops to design or refine DevEx programs. You’ll ship two “small ships” per month—concise, high-signal pieces capturing a single insight—and one “big ship” per quarter—a flagship piece that reframes how leaders think about a topic, such as a playbook or state-of-the-practice report. Collaboration across DX’s research, product, marketing, and sales teams will ensure content reflects customer reality and DX’s point of view, and insights will be fed back into roadmaps and messaging.

DX is a fast-growing SaaS company focused on developer experience and productivity, serving enterprises like Netflix, Uber, Dell, Pfizer, and Vanguard, and it has recently been acquired by Atlassian. The role is a remote, US-based Developer Productivity Analyst on the DX Research Team, tasked with helping senior engineering leaders decide how to improve productivity, DevEx, and the impact of AI. Responsibilities include conducting customer conversations to diagnose issues, turning insights into high-signal content such as frameworks and playbooks, and collaborating with research, product, marketing, and sales to reflect customer reality and DX’s point of view. You’ll ship two small, high-signal pieces per month and one big, flagship piece per quarter, such as a leadership playbook, a state-of-the-practice report on AI, or a mature framework for DevEx programs. The role requires strong advisory skills, pattern recognition across conversations, writing and storytelling ability, and cross-functional collaboration to produce impactful, actionable resources.

DX is a fast-growing SaaS company that helps engineering leaders improve developer experience and productivity, with clients like Netflix and Uber, and it has recently been acquired by Atlassian. Its Research team aims to advance understanding of developer productivity by turning data, research, and real-world stories into actionable insights that influence product strategy and industry thinking. DX emphasizes guiding principles such as delivering new, useful insights, pushing for depth, making insights actionable with templates and models, seeking external feedback, and maintaining a grounded, opinionated, transparent, concise, and professional voice. The Developer Productivity Analyst role (remote US) will lead original research on productivity and AI, develop frameworks and measurement approaches, and produce flagship reports that shape leadership conversations. Responsibilities include delivering two small high-signal pieces each month and one big flagship piece per quarter, conducting end-to-end research, writing and storytelling, collaboration with editors/designers/marketing, and external representation and customer collaboration to spread research.

DX is a fast-growing SaaS company that helps engineering leaders build high-performing, productive teams by delivering actionable insights into developer experience and productivity, with clients like Netflix, Uber, Dell, Pfizer, and Vanguard; it recently completed an acquisition by Atlassian to accelerate product innovation. The DX Research team aims to advance how the world understands and improves developer productivity by turning data, research, and real-world stories into actionable insights that inform product decisions and industry discourse. Their guiding principles emphasize delivering new, high-signal insights with depth, making findings practical and usable, seeking external feedback, maintaining a grounded, opinionated, transparent, and concise voice, and avoiding fluff. The Developer Productivity Analyst role (remote US) will lead original research on productivity and the impact of AI, develop frameworks and measurement approaches, and produce flagship reports that shape how leaders think about these topics, operating as a top-of-ladder IC and representing DX and Atlassian externally. Responsibilities include two small, high-signal pieces per month and one big quarterly piece, conducting end-to-end research, writing and collaborating with editors, designers, and marketers, and distributing findings through collaboration with customers and cross-functional teams in marketing and sales.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country with a legal entity, with details at go.atlassian.com/distributed. Atlassian's Your Future Org Intern program combines hands-on technical training, professional growth, mentorship, and strong social connections to set students up for a successful career. The internship role is located in the Australian Eastern Timezone, and applicants must be willing to work in that timezone; applications are open to Australian and New Zealand citizens, as well as Australian permanent residents. The Your Future Team’s Payroll Team consists of professionals from payroll, HR, and accounting, and they are hiring a Payroll Analyst who will report to the ANZ Payroll Operations Manager to support Australian payroll processing. The Payroll Analyst will manage accounting processes and systems, support payroll for 5000+ employees, produce reports, manage workflow, respond to inquiries, assist with special projects, and maintain payroll procedures and SOX controls.

Atlassian offers flexible work options—office, remote, or hybrid—so employees can balance family, personal goals, and other priorities. They hire people in any country where they have a legal entity, with more details at go.atlassian.com/distributed. Atlassian’s Future Org Intern program provides hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to set students up for success. The Payroll Analyst role is in the Australian Eastern Timezone, and applications are open to Australian and New Zealand citizens or Australian permanent residents. The Payroll team, which reports to the ANZ Payroll Operations Manager, processes ANZ payroll for 5000+ employees, produces reports, manages workflow and vendor uploads, handles inquiries, supports special projects, and maintains payroll procedures and SOX controls, bringing accounting knowledge to a global, collaborative team.

Atlassian offers flexible work locations—office, home, or hybrid—and hires in any country where the company has a legal entity, with more details at go.atlassian.com/distributed. The Future Org Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and social connections to set students up for a successful career at Atlassian. The Payroll Analyst role is located in the Australian Eastern Timezone and requires candidates to be willing and able to work in that time zone; applications are open to Australian and New Zealand citizens as well as Australian permanent residents. The Future Team is the Payroll Team, composed of people with backgrounds in Payroll, HR, and Accounting, and the analyst will report to the ANZ Payroll Operations Manager to assist with accurate management of Australian payroll processing. Responsibilities include processing ANZ payroll for 5,000+ employees, producing reports, managing workflow, responding to employee inquiries, assisting with special projects, and maintaining payroll procedures and SOX controls.

Atlassian supports flexible work arrangements—office, remote, or hybrid—and hires in any country where it has a legal entity, giving employees more control over personal priorities. The company’s intern program combines hands-on technical training, professional growth, dedicated mentorship, and strong social connections to prepare students for a career at Atlassian. The described role is located in the Australian Eastern Timezone, and applicants must be willing to work there; applications are open to Australian and New Zealand citizens and Australian permanent residents. The position sits within the Payroll Team, which includes payroll, HR, and accounting expertise, and reports to the ANZ Payroll Operations Manager. Key duties include processing ANZ payroll for 5,000+ employees, producing reports, handling inquiries, assisting with special projects, and maintaining payroll procedures and SOX controls.

Zendesk is hiring a Australia-based Customer Success Manager to guide APAC brands through AI-enabled digital transformation and own the full lifecycle from ROI to expansion. The role acts as the orchestrator of the customer journey, owning health/retention/advocacy, driving AI adoption, advising on solution fit, leading renewals, and using data tools like Gainsight to forecast risks and uncover trends. The candidate should blend strategic consulting with technical fluency, be comfortable translating complex tech for executives, and demonstrate ownership, analytical storytelling, and a humble/hustle mindset. Basic qualifications include 5+ years in customer success or CX, GTM experience in enterprise tech/SaaS, a relevant bachelor’s degree, hands-on SaaS/AI adoption experience, and proficiency with CS tools and quantitative analysis; preferred qualifications include enterprise market knowledge, project management skills, and experience as an innovation partner. The role is hybrid with some in-office days in Australia, and Zendesk emphasizes diversity and inclusion, mentions AI may screen applicants, and offers accommodations for disabilities.

Zendesk is establishing a world-class R&D center in Pune and hiring a Staff Software Engineer to design and deliver scalable, AI-augmented customer-experience systems, owning complex components end-to-end and mentoring other engineers. The role involves leading technical delivery for major product areas, building robust backend microservices (Java 11+/Vert.x or similar) and high-performance front-end apps (TypeScript/React) with secure REST/GraphQL APIs, and shaping architecture across frontend and backend. You will drive front-end modernization, champion reliability and observability, troubleshoot performance bottlenecks, build reusable platform capabilities, mentor engineers, and collaborate with cross-functional partners to balance business value, risk, and technical debt. Required qualifications include 8+ years of experience, strong system design and distributed systems fundamentals, expertise in JavaScript/TypeScript and React, backend proficiency in one or more languages (Go/Java/Python/Ruby/Node), experience with cloud-native services, microservices, containers, CI/CD, and mentoring. Preferred qualifications include legacy modernization, GraphQL and advanced front-end patterns, IaC/service meshes/observability stacks, relational and NoSQL databases, open-source contributions, multi-site work experience, and AI/ML feature experience; the role is Pune-based with a hybrid schedule and location requirements stating candidates must be located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity and accommodations.

The Sales Development Representative role at Zendesk is for the EMEA region and focuses on driving new business and building a strong talent pipeline to accelerate growth. Primary duties include managing a high volume of inbound leads in the CRM to qualify opportunities for Account Executives and using excellent communication to upsell/cross-sell before handoff, while thriving in a creative, multicultural team across Europe, the Middle East and Africa. The role emphasizes overachieving on targets, representing the brand, delivering an outstanding customer experience, and learning to advance a sales career trajectory. Requirements include proficiency in English, a desire to pursue consultative sales, potential SaaS or business internship experience, a can-do attitude, and the ability to work in a hybrid schedule with the Lisbon office plus remote work. Zendesk promotes an inclusive, diverse culture with equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.

Zendesk in Copenhagen is hiring a Senior Software Engineer for the Vikings team to architect, build, and evolve full-stack features powering the Help Center, with a focus on conversational AI, upgrading the theming platform and its templating APIs. You’ll lead efforts to create a new Help Center experience centered on an AI agent-first approach, shape the theming platform for both coding and non-coding customizations, and mentor teammates while communicating complex decisions clearly to stakeholders. Required qualifications include 4+ years in full-stack or frontend roles, strong JavaScript framework and build-tool knowledge, solid systems design experience, and a track record of delivering content at web scale with high availability, plus a collaborative ownership mindset. Preferred qualifications include a CS degree, experience running high-volume environments, container orchestration with Docker/Kubernetes and AWS, familiarity with modern JS frameworks, themeable platforms, and open-source contributions. The tech stack features Ruby on Rails microservices, frontend in JavaScript/TypeScript/React, data stored in AWS Aurora MySQL, Kafka for event streaming, and deployments on Kubernetes and AWS, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-driven screening with accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive to drive multi-year cloud CX and AI transformation for enterprise customers in the UK & Ireland, leveraging its AI suite (AI Agent, Copilot, QA, CCaaS) to deliver executive-level business impact. The role focuses on owning growth by landing large new enterprise accounts, leading complex multi-stakeholder deals across IT, Operations, Procurement, and the Executive suite, and driving AI adoption as part of CX transformation programs. The candidate will lead strategic discussions with C-level executives, align AI solutions to business goals and measurable outcomes, build data-driven ROI models, and collaborate with internal teams and partners to win. Desired strengths include a proven enterprise SaaS sales track record, excellent communication, a learning mindset around AI/automation, strategic ROI-focused thinking, teamwork, and a growth mindset; bonus experience spans industry domains (Business Services, Finance, Manufacturing), CX/CRM/CCaaS/AI sales, and familiarity with AI sales tools. The role is hybrid with regular travel in the UK & Ireland, office attendance to be determined by the hiring manager, and Zendesk emphasizes equal opportunity and inclusion with potential AI screening and accommodations available for applicants with disabilities.

Zendesk is hiring a Principal Customer Success Manager who will own strategic customer relationships and drive proactive health management and outcome realization using Zendesk’s AI-powered capabilities. The role acts as an advisory partner, guiding customers to desired business outcomes, articulating ROI, and accelerating product adoption with tailored adoption roadmaps. You’ll manage the full customer lifecycle—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing AI/automation adoption, advising on solution fit and integration, and identifying expansion opportunities through data-driven insights. Requirements include 10+ years in customer success/experience, enterprise SaaS/go-to-market experience, a relevant bachelor’s degree, the ability to influence stakeholders, proficiency with CS tools, and strong program management plus technical/product literacy. Compensation is US OTE $185k-$277k (70/30 base/commission) with potential bonuses, and Zendesk highlights its hybrid work model, commitments to DEI, potential AI screening, and accommodations for applicants with disabilities.

- Atlassians can work anywhere, but this role is office-based in Salt Lake City and reports to the Head of Office Hospitality. - The Site Lead's main priority is to own the daily office experience, driving customer-focused improvements through data and customer sentiment, with influence that extends to teammates and vendor partners. - The ideal candidate thrives on team success, enjoys being the face of initiatives and the voice of the customer, values relationships, and is comfortable navigating ambiguity with a show-not-tell approach to transformation. - Responsibilities include continuous improvement projects aligned to customer promises and business priorities, acting as an escalation point for office issues, managing the food and drink budget, and delivering new hire onboarding in the geography. - They will also walk in customers' shoes to anticipate future needs, create action plans for cost, occupancy, and connection targets, and partner with our catering vendor to ensure a high-quality daily dining program.

- The Strategic Customer Success Manager role sits in Miro’s UK/I Strategic Customer Success Team, within the Customer Experience group, and focuses on delighting customers as a strategic partner to rapidly realize value with Miro. - You will manage a £100k+ revenue portfolio, become a product expert, diagnose adoption and value gaps, co-create outcome-driven plans, and lead quarterly executive business reviews, acting as the voice of the customer. - You’ll engage internal and external stakeholders to improve retention metrics, monitor the health status of customers, develop best practices for growth and renewal, partner with Sales and Renewals, and use tools like Gainsight, Outreach, and Looker. - Requirements include 5+ years in Customer Success or other B2B client-facing SaaS roles (with enterprise account experience and strategic consulting exposure), strong cross-functional collaboration and stakeholder management, excellent communication, adoption planning, and English fluency; role requires 2 days per week in the London hub (Tuesdays and Thursdays). - Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, inclusion, belonging, and a mission to empower teams to create the next big thing.

The role sits in Miro’s Global Customer Experience, on the UK/I Strategic Customer Success Team in London, with 2 days per week on Tuesdays and Thursdays. A Strategic Customer Success Manager’s main responsibility is to ensure customers realize value from their investment in Miro by tying the platform to critical business workflows, nurturing stakeholders, and acting as the voice of the customer within Miro. You’ll manage a hybrid UKI portfolio of £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, drive retention and expansion, run quarterly executive business reviews, and collaborate with sales and renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a Customer Success or other B2B client-facing role in SaaS, experience in a strategic consulting firm handling complex accounts, a proven track record managing large enterprise portfolios, cross-functional collaboration, and excellent communication with decision-makers; fluency in English and curiosity about SaaS and AI are also desired. Benefits include equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about Miro’s mission to empower teams to create the next big thing.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, and the Strategic Customer Success Manager role sits with the UK/I team in Miro's London hub. The primary responsibility is to ensure customers realize value from Miro by tying the platform to critical business workflows, building joint success plans, nurturing multi-threaded stakeholder relationships, and acting as the voice of the customer, with the role being permanent, full-time, and 2 days per week in London (Tuesdays and Thursdays). You will own a portfolio worth £100k+ in revenue, become a product expert, diagnose adoption and value gaps, drive retention and expansion, monitor customer health, develop best practices for growth/renewal, and collaborate with Sales and Renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing SaaS role (preferably enterprise accounts), experience in strategic consulting handling complex accounts, strong cross-functional collaboration and communication skills, fluency in English, and a proactive, adaptable, collaborative mindset. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging, diversity, and inclusion, and invites applicants to learn more about life at Miro and its global benefits.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, with a Strategic Customer Success Manager role based in the UK/I team focused on partnering with and delighting customers to rapidly realize value. The role's primary responsibility is to ensure customers realize value from Miro by aligning the platform with their critical business workflows, nurturing key stakeholders, and leading joint success plans and quarterly executive business reviews as the voice of the customer. You will manage a hybrid UKI portfolio of £100k+ in revenue, become a product expert, diagnose adoption/value gaps, co-create outcome-driven plans, and improve retention metrics while coordinating with Sales, Renewals, and internal teams using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing role in SaaS, experience with strategic large Enterprise Accounts (ideally from a strategic consulting firm), cross-functional collaboration, and strong communication with decision-makers, plus English fluency and a proactive, collaborative mindset. The company offers a global benefits package (equity, wellbeing, WFH equipment allowance, and L&D stipend), a diverse and inclusive culture, location-specific benefits, and information about Miro's mission and belonging initiatives, with Recruitment Privacy Policy applicable.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all aimed at empowering customers to create the next big thing. The role is a Strategic Customer Success Manager on the UK/I Strategic Customer Success Team, focused on ensuring customers realize value by tying Miro’s platform to key business workflows, nurturing stakeholder relationships, and leading joint success plans and quarterly executive reviews. It is a permanent, full-time role, two days per week in the London hub, responsible for a UKI book of business around £100k+ in revenue, developing product expertise, diagnosing adoption gaps, and driving retention and expansion. Requirements include 5+ years in a B2B customer-facing role in SaaS (CSM or strategic consulting), a proven track record managing large Enterprise Accounts, cross-functional collaboration, strong stakeholder engagement, excellent communication, and English fluency with interest in SaaS/AI. What’s in it for you includes global benefits, equity, wellbeing and learning stipends, and a description of Miro’s mission, culture, and commitment to diversity and belonging, plus a note about the Recruitment Privacy Policy.

Miro’s Customer Experience unit includes Renewals, Customer Success, Support, and Education, and the Strategic Customer Success Manager role sits in the UK/I team to partner with customers, ensure they realize value, and tie Miro’s platform to their critical business workflows, including quarterly executive reviews, with a permanent, full-time schedule based in London two days per week. The role manages a portfolio of roughly £100k+ in revenue, becomes a Miro product expert to guide customers toward their desired outcomes, diagnoses adoption/value gaps, co-creates outcome-driven plans, and tracks customer health to improve retention and expansion. Candidates should have 5+ years in a B2B SaaS customer-facing role (ideally including strategic consulting), a proven ability to manage large enterprise accounts, cross-functional collaboration, and strong stakeholder engagement and communication skills. Responsibilities also include partnering with Sales and Renewals, utilizing tools like Gainsight, Outreach, and Looker to prioritize a portfolio, and developing best practices for growth and renewals to sustain customer success. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend) and emphasizes a diverse, inclusive culture; location-specific benefits vary, and candidates are encouraged to learn more via the Global Miro benefits resources.

Miro’s Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing, and the Strategic Customer Success Manager role sits on the UK/I team to delight customers as a strategic partner and help them rapidly realize value. This is a permanent, full-time role based in London with two days per week on Tuesdays and Thursdays. You’ll manage a UKI portfolio of roughly £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, run quarterly executive business reviews, act as the voice of the customer, and collaborate with sales, renewals and internal teams using tools like Gainsight, Outreach, and Looker to prioritize and manage your portfolio. Requirements include 5+ years in a customer success or other B2B SaaS role (ideally enterprise), experience in strategic consulting, a proven track record handling large enterprise accounts, cross-functional collaboration, strong communication with decision makers, empathy, and fluency in English, plus curiosity about SaaS and AI. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, location-specific benefits, and recruitment privacy policies.

Miro's Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, and this Strategic Customer Success Manager role sits with the UK/I team within the Global CS group to delight customers and help them rapidly realize value. The role’s core purpose is to ensure customers realize value from Miro by tying the platform to critical business workflows, nurturing stakeholder relationships, creating joint success plans, and leading quarterly executive business reviews as the voice of the customer. Responsibilities include managing a portfolio with £100k+ revenue, becoming a product expert, diagnosing adoption and value gaps, improving customer health metrics, and partnering with sales/renewals while using tools like Gainsight, Outreach, and Looker. Requirements are 5+ years in customer success or a B2B SaaS role, experience handling large enterprise accounts, cross-functional collaboration, strong communication and empathy, and English fluency, with a curiosity about SaaS and AI. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific details available on Miro’s benefits board.

Miro’s Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing. The Strategic Customer Success Manager role sits on the UK/I team within the Global Customer Success group and is based in London, working two days per week (Tuesdays and Thursdays). You will manage a portfolio of £100k+ revenue, become a Miro product expert, diagnose adoption gaps, co-create outcome-driven plans, build joint success plans, and lead quarterly executive business reviews as the voice of the customer. Requirements include 5+ years in a customer-facing B2B SaaS role (preferably with strategic enterprise accounts), cross-functional collaboration, the ability to engage senior decision-makers, and excellent communication, with experience using tools like Gainsight, Outreach, and Looker. The role offers global benefits (including equity, wellbeing, a equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific benefits that vary by region.

The Strategic Customer Success Manager role sits within Miro’s global Customer Success organization, specifically on the UK/I Strategic Customer Success Team, focusing on delighting customers by becoming a strategic partner and ensuring rapid value realization. Responsibilities include managing a £100k+ revenue hybrid UKI book of business, becoming a product expert, diagnosing adoption/value gaps, co-creating outcome-driven plans, leading quarterly executive business reviews, and acting as the voice of the customer while collaborating across Sales, Renewals, Support, and Product. You’ll use tools like Gainsight, Outreach, and Looker to prioritize and manage the portfolio, identify health status, and develop best practices for growth and renewal. Qualifications include 5+ years in a Customer Success or B2B SaaS role, experience handling large Enterprise accounts, strong cross-functional collaboration and stakeholder management, excellent communication, and fluency in English. The role is permanent, full-time, based in London with two in-person days per week (Tuesdays and Thursdays), and Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive, and collaborative culture.

Zendesk is seeking a highly technical Senior Product Manager to lead ML-powered features in its CX automation efforts, aiming to automate repetitive tasks and improve agent efficiency and customer satisfaction. The role will define and own the roadmap for a high-growth area within the Zendesk platform, synthesize customer insights and market trends, and collaborate with engineers, data scientists, product designers, and marketers to deliver scalable AI capabilities. You’ll drive cross-functional projects from conception to launch, communicating with product marketing, sales, customer success, and advocacy, while engaging with customers and analyzing product data to shape the evolution of AI-powered products. Requirements include 4+ years of product management experience in fast-paced agile environments, strong prioritization, experience using qualitative and quantitative research, the ability to balance long-term vision with incremental value, and excellent communication, problem-solving, and self-motivation for independent work and mentoring. Nice-to-have items include CX industry experience, prior ML feature launches, and data-driven KPI development; Zendesk offers hybrid work with in-office presence, ownership and impact, a commitment to diversity and inclusion, and accommodations, and notes that AI screening may be used in hiring per policy.

The Senior Technical Trainer at Zendesk designs and delivers advanced technical training on Zendesk’s customer experience products to customers and internal teams, aiming for mastery, real-world application, and stronger product adoption. Key responsibilities include leading multi-product training (Support, Guide, Chat, Talk, Explore), collaborating with product, content, and customer success teams to customize content, creating detailed lesson plans and hands-on labs, facilitating engaging sessions, evaluating learner understanding, gathering feedback to improve courses, mentoring junior trainers, and coordinating global training schedules including train-the-trainer initiatives. Preferred qualifications include prior experience delivering SaaS or CX training (ideally Zendesk or similar), strong facilitation and communication skills, hands-on multimedia content creation, knowledge of adult learning theory and instructional design, experience with e-learning tools and LMSs, experience supporting instructional designers, understanding of enterprise IT environments and Zendesk integrations, and leadership experience with multilingual delivery being a major plus. Travel is up to 20% of time, with hybrid work options depending on location for in-person trainings or events. The role reports to the Manager of Training Delivery & Reporting; Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, supports a hybrid work culture, notes AI screening of applicants, and offers accommodations for disabilities.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

Atlassian offers flexible work options and hires globally; DX, now part of Atlassian, is based in Salt Lake City and serves clients like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to improve engineering productivity. The Support Specialist role involves helping customers troubleshoot technical issues across the DX platform and integrations, with familiarity needed in APIs, data ingestion pipelines, authentication, and connections to tools such as GitHub, Jira, and Azure DevOps. The role also covers supporting customers using survey tools, assisting with survey setup, deployment, and analysis to gather meaningful developer feedback alongside usage analytics. Responsibilities include frontline omnichannel support via web, email, case updates, video or Slack, and collaborating with Engineering and Customer Experience teams to improve product quality and address recurring issues. It’s an opportunity for someone interested in developer tools, data infrastructure, team feedback, and customer advocacy to grow in a fast-paced, global organization, with duties spanning customer advocacy, survey enablement, technical troubleshooting, omnichannel support, and process improvement.

Atlassian supports flexible work locations and global hiring where it has legal entities, giving employees control over personal priorities. DX, now part of Atlassian, helps companies build world-class engineering organizations by providing insights into developer experience and productivity, and is based in downtown Salt Lake City serving clients like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings. The text describes a Support Specialist role to work with customers to understand and troubleshoot technical issues across DX’s platform and integrations. Key duties include survey setup and analysis; technical troubleshooting of APIs, data ingestion pipelines, authentication, and connected tools like GitHub, Jira, and Azure DevOps; and omnichannel support via Slack Connect, Teams, email, and video. The position partners with Engineering and Customer Experience to improve product quality and share insights from recurring challenges, offering a chance to work at the intersection of developer tools, data infrastructure, and customer advocacy in a fast-paced global organization.

Atlassian offers flexible work options (office, home, or a blend) and hires in any country where they have a legal entity. The Enterprise Solution Sales Executive for Jira Service Management acts as a subject matter expert in ITSM and ESM, driving new sales motions and co-selling with account teams to tailor Atlassian solutions. The role focuses on large Enterprise customers, leading complex, value-based sales cycles and displacing legacy ITSM tools with cloud-first Jira Service Management. It is based on the West Coast (California, Oregon, Washington) and collaborates with a globally distributed team. Responsibilities include expert product selling, sales strategy development, customer engagement focused on value, and cross-functional collaboration with Account Executives, Marketing, Account Management, Product, and Partner Management to explore co-selling opportunities.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country where it has a legal entity. The Enterprise Solution Sales Executive for Jira Service Management will be a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM), driving new sales motions and co-selling with account teams to tailor Atlassian solutions. The role focuses on large Enterprise customers, leading complex, value-based sales cycles and displacing legacy ITSM tools with cloud-first solutions built on Jira Service Management. It must be based on the West Coast (California, Oregon, Washington). Key responsibilities include Expert Product Selling, Sales Strategy Development, Customer Engagement, and Cross-functional Collaboration with Account Executives, Marketing, Account Management, Product, and Partner Management to align on sales strategies and co-selling opportunities.

Atlassian is transforming software development and supports major teams worldwide (NASA, Nike, Pixar, Tesla) to advance through software and collaboration, with over 236,000 customers and Account Executives helping the largest accounts scale their Atlassian investments. The Account Executive role will join the Japan team to drive enterprise sales strategy and adoption of select products and services for enterprise customers. AEs act as customer promoters, sharing feedback with product and engineering to optimize the customer experience, and they coordinate closely with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and strategic, prioritizing resources to meet customer needs and aligning with the enterprise sales process to fit Atlassian’s model. Key responsibilities include developing named account or territory plans for expansion and customer success, maintaining account ownership, collaborating with Solution Engineers, Inside Sales, Channel, and Renewals to implement effective sales strategies, working with Advisory Service, and building productive relationships with internal stakeholders and key customers.

Atlassian is revolutionizing software development and enables teams worldwide—including NASA, Nike, Pixar, and Tesla—to advance collaboration through software. The company has over 236,000 customers, and Account Executives help its largest accounts scale their Atlassian investments; the role described is part of the Japan team. AEs build and implement sales strategies to improve adoption of select products for enterprise customers and act as customer advocates by sharing feedback with product and engineering to optimize the customer experience, all in close alignment with Channel Partners, Product Specialists, and Marketing. They are consultative, solution-oriented, and creative, able to think strategically and prioritize resources to meet customer needs, and must understand the Enterprise Sales process to adapt it to Atlassian’s model. Responsibilities include developing named account or territory plans to maximize expansion and customer success, maintaining account ownership while coordinating with various roles, collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute strategies, aligning with Advisory Services to understand technical initiatives and business outcomes, partnering with Renewals to maximize health and retention, and building productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian offers flexible work options—office, remote, or hybrid—to help employees balance family, personal goals, and priorities. They hire people in any country where they have a legal entity. The role is a senior sales specialist responsible for driving adoption of Service Collection in the India market, including developing and executing a strategy and defining a clear territory vision with regular updates on funnel, territory status, resource needs, challenges, and successes. It requires collaboration with cross-functional teams such as Enterprise Advocate, Marketing, Customer Success, and Product to ensure customer satisfaction and retention. The position also involves representing Service Collection at industry events and working closely with Atlassian’s partner management and partners ranging from large IT service providers to other professional service firms.

Atlassian offers flexible work options—office, remote, or a mix—so employees can better support their family, personal goals, and other priorities. They hire people in any country where the company has a legal entity. In this role, you are a senior specialist sales responsible for developing and executing a strategy to drive adoption of Service Collection in the India market. You will define a clear vision for your territory and regularly plan and communicate on funnel, account, and territory status, resource requirements, challenges, and successes. You will collaborate with cross-functional teams (Enterprise Advocate, Marketing, Customer Success, Product), represent Service Collection at events, and work closely with partner management and a spectrum of partners from large IT service providers to other professional service firms.

Zendesk is hiring a Manager for the Business Development team in EMEA to recruit, train, and lead SDRs and BDRs, shaping development programs as the Lisbon hub expands. You will inspire the team to consistently exceed targets, provide career development, and drive agile processes, while collaborating with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Candidates should be fluent in English, with additional European languages (French/German/Dutch) a plus, and have a proven track record of building high-performing sales teams, SaaS experience in Support/Sales/CRM, consistent quota attainment, plus strengths in demand generation and cross-functional work. The role features a hybrid work setup with part of the week in the local Zendesk office and part remote, with the in-office schedule determined by the hiring manager as the Lisbon expansion progresses. Zendesk emphasizes its inclusive culture, notes that AI may be used in screening, and is an equal opportunity employer committed to diversity and providing accommodations for disabilities.

Zendesk is hiring a Voice AI Engineering Principal to lead the development and deployment of cutting-edge AI/ML technologies for speech and natural language processing, shaping scalable, voice-enabled customer experiences. You will oversee researchers across ASR, TTS, LLMs, and voice dialog systems, driving production-ready solutions and collaborating with research, software, and product teams. Responsibilities include designing next-generation voice AI (noise-robust multilingual ASR, neural TTS, advanced QA dialogs with pretrained models), building scalable AI pipelines with DNN/CNN/RNN/Transformer architectures, and enforcing software best practices (CI/CD, code reviews, version control) while staying current with AI breakthroughs. Qualifications call for hands-on experience with PyTorch, TensorFlow, Keras, and HuggingFace, strong programming skills (Python, C++, Java), and a track record of deploying production voice AI systems with multilingual capabilities; an MS in Engineering, CS, or related field with a focus on ML, speech processing, and on-device AI is preferred. The role is hybrid, requiring some in-office presence, and Zendesk emphasizes diversity and inclusion, with accommodations available for applicants; AI screening may be used in the hiring process and additional company information and DEI resources are available.

Zendesk’s Senior AI Services Consultant will serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role’s mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor to drive transformative business outcomes with agility and precision. Key objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end delivery with clear scope and timelines to ensure success. Qualifications include 5+ years in consulting or professional services, experience in enterprise SaaS GTM roles, adoption analytics and success-planning experience, relevant degrees (bachelor’s and/or advanced) with AI strategy or project management certifications, plus strong consulting, communication, project-management, and AI technical skills; the role is hybrid, with in-office presence required and a first 90 days cadence of 3–4 days/week (then ongoing hybrid scheduling to be determined). Zendesk underscores its commitment to diversity and inclusion, as an equal opportunity employer that may use AI screening, and it provides accommodations; the company promotes a global diversity, equity, and inclusion initiative and a flexible hybrid work culture.

This Zendesk Professional Services role is for a Paid Services Consultant who guides customers in mapping business needs to the Zendesk Resolution Platform, serving as a technical expert and experience-maker who enables adoption and AI-driven transformation. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer's technical expert, and lead end-to-end delivery with clear scope and timelines. Responsibilities include guiding onboarding and configuration, maintaining product expertise, delivering consultative sessions, conducting onsite and remote meetings, ensuring customer satisfaction, resolving complex issues, handling escalations, collaborating with Customer Success and Sales, and managing projects to meet deadlines. Required skills include strong consulting, communication, and project-management abilities, deep AI and Zendesk product proficiency, adaptability, problem-solving, continuous learning, and the ability to distill AI concepts for diverse audiences. Requirements include a Bachelor’s degree, 3+ years of tech/SaaS consulting in customer-facing roles, SaaS deployment experience, English fluency, preferred advanced AI strategy or PM certifications, and the position is based in Mexico (CDMX or Estado de Mexico) with hybrid work; Zendesk also notes AI screening and a commitment to diversity and inclusion.

Zendesk is hiring a Customer Success Manager to lead customer relationships around the AI-powered Resolution Platform, owning outcomes, driving product adoption, and articulating clear ROI. The role focuses on proactive health management, value realization, and accelerating growth by evangelizing Zendesk’s AI and automation capabilities and guiding customers to their desired business outcomes. You’ll own the full lifecycle—from onboarding to renewal—design success plans, coordinate with Professional Services, optimize the customer experience, advocate for AI adoption, translate features into value, identify expansion opportunities, and use data to forecast renewals and risks. The ideal candidate has 5+ years of experience in Customer Success/Experience, enterprise SaaS/GTM roles, a relevant degree, experience with SaaS/AI adoption, stakeholder influence, proficiency with CS tools, and strong program/project management skills. The role offers a hybrid work model, a commitment to diversity and inclusion, and notes that AI may be used to screen applicants with accommodations available for disabilities.

- Zendesk is seeking a Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that brings AI into customer service workflows, with ownership of significant features from design through production. - You will own end-to-end features, collaborate with ML Scientists and Engineers to integrate ML-powered capabilities, contribute to technical design and architecture, and build scalable backend services and APIs. - You’ll work with Product Management, Design, and other engineering teams to translate requirements into well-scoped work, while improving reliability, performance, and maintainability and mentoring junior engineers. - Required: 5+ years building and operating large-scale internet-facing apps; fluent in Ruby with Python as a plus; experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD; ability to work comfortably with uncertainty and collaborate across ML disciplines. - Preferred: experience with SQL/data infra (Snowflake, dbt), LLM integration patterns, ML pipeline tooling (e.g., Metaflow), Kafka, and iterative, metrics-driven development; role supports a hybrid in-office schedule; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is hiring a Staff Engineer for the AI Copilot organization to lead the architecture and delivery of the Admin Copilot Conversational backend, a multi-million ARR product that enables admins to configure Zendesk using natural language. The role requires driving the technical vision and end-to-end delivery of complex features, being a hands-on leader, collaborating with ML scientists, product, design, and partner teams, influencing architecture beyond the team while improving evaluation, guardrails, and safety for LLM-powered features, and mentoring engineers while addressing systemic risks. Required qualifications include 8+ years in software engineering with backend leadership, experience designing distributed systems at scale, production LLM integration, fluency in at least one backend language (Ruby, Python, Go), strong cloud (AWS), containers (Docker/Kubernetes), and CI/CD, and a proven ability to operate effectively under ambiguity and drive cross-team alignment. Preferred qualifications include experience building conversational AI, ML infrastructure and tooling (Metaflow, MLflow), event-driven architectures (Kafka), SQL/data infra (Snowflake, dbt), and prior mentoring or technical leadership of 3+ engineers. The tech stack includes Ruby and Python, AWS, Metaflow, data stored in S3/RDS/MySQL/Snowflake with dbt, Kubernetes/Docker, LLMs via an LLM Proxy, and the Vercel AI SDK; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

Zendesk Tokyo is seeking a Senior Security Compliance Analyst to bridge global standards with Japanese ISMAP/J-SOX requirements and build a cloud-native security framework in collaboration with global teams. The role emphasizes strategic advisory, leading risk assessments and audits, designing controls for SOX, HIPAA, and privacy laws within a cloud-native environment, and partnering with Product and Engineering to remediate findings through automated, scalable solutions while maintaining continuous monitoring to protect Zendesk’s Trust brand. Basic qualifications include 4–6 years in information security, IT audit, or GRC; solid knowledge of ISO 27001 or SOC2 and their application to cloud products; experience in internal risk assessments or at least one full audit cycle (J-SOX, PCI DSS, PrivacyMark); practical cloud security experience with AWS, Azure, or GCP; and business-level Japanese and English. Preferred qualifications include ISMAP experience, AI governance familiarity, the ability to perform technical verification (e.g., AWS Config or Terraform) beyond spreadsheet checks, experience using GRC tools (Vanta, Drata, ServiceNow) to automate evidence collection, and certifications such as CISA, CRISC, or CISSP. The posting notes a hybrid work model, Zendesk’s commitment to equal opportunity and diversity, potential AI screening in hiring, and accommodations available for applicants with disabilities.

In Köln wird zum nächstmöglichen Zeitpunkt ein Werkstudent (m/w/d) im Bereich Consulting gesucht. Von Tag eins bist du ein vollwertiges Mitglied des Consulting-Teams und arbeitest aktiv in Kundenprojekten mit, um fachliche und persönliche Fähigkeiten zu entwickeln. Du studierst Wirtschafts- oder Medieninformatik, BWL oder einen vergleichbaren technischen Studiengang und suchst eine praktische Ergänzung zum Studium. Deine Aufgaben umfassen die Analyse von Kundenanforderungen, das Konzipieren von Lösungsszenarien, das Bewerten von Lösungsalternativen sowie Konfigurationsleistungen im Rahmen digitaler Transformationsprojekte. Zusätzlich unterstützt du bei der Lösungsimplementierung und der Erstellung von Projektplänen, Aufwandsschätzungen, Budgetplanungen und wirkst an der Konzeption sowie Kalkulation neuer Beratungsleistungen, Angebote und Pakete mit.

The AI Success Specialist at Zendesk is a hands-on customer advisory role designed to accelerate customers’ realization of business value and ROI from Zendesk’s AI agents, engaging stakeholders from CXOs to product teams. Its overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, guide best practices and solution design, drive AI adoption across the CX journey, and use analytics to predict risks and identify opportunities for growth and expansion. Qualifications include a minimum of 5+ years in customer success/experience, fluency in French and English, experience in enterprise SaaS go-to-market or related roles, a bachelor’s degree, experience deploying or driving adoption of AI/SaaS solutions, and strong cross-functional relationship and communication skills. The role is hybrid (onsite part of the week with remote flexibility; schedule determined by the hiring manager), and Zendesk emphasizes diversity, equity, and inclusion with equal opportunity employment, while noting AI-based screening of applications and accommodations for applicants with disabilities.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

The role is a senior offensive security position at Zendesk that focuses on penetration testing across product and infrastructure, SaaS-based red team exercises, and AI-agent security, with cross-functional collaboration to validate threats and refine protections and incident response. You’ll work in a fast-paced, global, team-oriented environment and continuously evolve your skills toward AI evaluation and knowledge of emerging tactics, techniques, and procedures related to AI agent vulnerabilities. You will provide actionable insights to the Product Development team regarding vulnerabilities and contribute to improving protections. Basic qualifications include at least 7 years in offensive security, strong knowledge of modern web application architecture and vulnerabilities, expertise in LLM security threats and their impact, and proficiency with offensive-security tools such as Burp Suite, Nmap, Kali, and scripting. Preferred qualifications include AWS security experience, experience building or testing AI systems at scale, familiarity with AI security tools, MacOS/Apple infrastructure security, 10+ years in the field, professional certifications (e.g., OSCP, CEH, CPT, etc.), and demonstrated industry contributions, with a US base salary range of $179,000–$269,000 plus potential bonuses and Zendesk’s hybrid, inclusive culture and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Data Engineer for its Product Analytics team to design scalable data solutions that drive product adoption and customer retention. Key duties include collaborating to define requirements, building and maintaining ELT pipelines, transforming raw data for analytics, building SQL models with dbt and ETL tools, optimizing data delivery, and contributing to the team’s technical vision while standardizing product data modeling across the company. Required qualifications include a quantitative background, experience with data pipelines in big data environments, strong SQL, hands-on experience with dbt, Airflow, and Snowflake, familiarity with cloud data warehouses (BigQuery, Redshift, Snowflake), and skills in performance tuning and cost optimization, plus experience with Tableau or Looker and strong communication; B2B tech experience is a plus. The role is located in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, promoting a fulfilling and inclusive global workplace.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews as part of a distributed-first approach. It provides agile, DevOps, IT service management, and work management software—Jira Software, Confluence, and Jira Service Management—that help teams collaborate and deliver results, used by Fortune 500 companies and over 300,000 organizations worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-sell and user expansion, nurturing relationships, and achieving revenue targets, while acting as a strong customer advocate and feeding feedback to product and engineering. Work is conducted in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to guide deployments at scale, aligned with Atlassian values and the evolving sales model. Leadership emphasizes Growth and Transformational Leadership, building and executing multi-product sales strategies to drive multi-million-dollar revenue growth, business excellence, executive presence, and an empowering, optimistic team environment.

- Atlassian supports flexible work locations and global hiring, with virtual interviews and onboarding as part of its distributed-first approach. - Its products—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and are trusted by the Fortune 500 and over 300,000 companies including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. - The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, drives cross-sell and user expansion, nurtures relationships, and aims to meet revenue targets, while advocating for customers and feeding feedback to product/engineering. - All work is performed in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, with a TEAM commitment to deploying and scaling Atlassian for customers. - The Growth and Transformational Leadership section describes a confident second-line leader with a track record of multi-million-dollar growth, skilled at building and executing multi-product sales strategies, driving business excellence, and inspiring teams to deliver better outcomes for customers and Atlassian.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across Zendesk Platform, including MCP Server, A2A flows, APIs, and agentic tools, embedding advanced protocols (FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI), Zero Trust, and ML/AI-powered detection to deliver enterprise-grade security and observability. You’ll partner closely with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to translate strategy into shipped features and measurable outcomes. The role entails owning the product strategy and roadmap for Platform Security, drafting technical PRDs for security primitives, leading ML-driven detection and threat telemetry integrations, defining the security boundary for AI Agents, launching enterprise-grade controls, driving stakeholder alignment, and defining KPIs to iterate toward enterprise requirements. Basic and preferred qualifications include 8+ years of product management (4+ in platform/security), deep knowledge of modern security protocols and Zero Trust architectures, experience shipping enterprise security capabilities, and strong cross-functional communication, with a bachelor’s degree (advanced degree preferred) and related experience; preferred candidates have hands-on experience with FAPI 2.0, mTLS, OAuth scopes, PKI, threat modeling, and compliance frameworks. The US base salary range is $250,000 to $374,000 with potential bonuses and benefits; Zendesk highlights a hybrid, inclusive culture and is an equal opportunity employer that supports diversity, inclusion, and accommodations for applicants with disabilities.

At Zendesk, the AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps on the AI-powered Resolution Platform, owning strategic AI initiatives and building executive partnerships to start programs strong and scale. The role translates product capabilities into business strategy, defines a long-term AI vision, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth through AI adoption. Responsibilities include serving as the design authority for AI deployments, coordinating cross-functional resources, maintaining outcome-driven roadmaps and adoption channels, and using data-driven insights to optimize impact, supported by strong project management, product/technical fluency, business acumen, analytics, and 5+ years in customer success with 1+ year AI experience. The role is hybrid, requiring in-office presence part of the week, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants as needed.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes by owning the strategic AI roadmap and forging executive partnerships from day one. The overarching objective is to accelerate time-to-value by driving adoption, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and translate AI adoption into predictable revenue and retention improvements. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, maintaining outcome-driven cadences, and measuring impact with data-driven insights. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1 year of AI experience, German fluency, enterprise SaaS go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong program management and stakeholder management skills, with AI domain knowledge considered a plus. The role is hybrid with partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion and equal opportunity, including accommodations for applicants with disabilities, with AI screening potentially used in the hiring process.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize the conversion funnel and free trials, and collaborates with Payments and License Management to monetize products, while Miro pursues new AI-first capabilities. As a Backend Engineer, you’ll design, develop, and scale the core systems powering selling products for tens of millions of users, including metered usage monetization and new product launches. You’ll create backend services, prototypes, support experimentation, work cross-functionally to bring new products to market, contribute to architecture for scalability and performance, and leverage AI coding tools. Requirements include 5+ years of backend experience, strong production Java or Kotlin, experience designing scalable services, and proficiency with CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-led mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture and adherence to Miro’s Recruitment Privacy Policy for applicants.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel, and collaborates with Payments and License Management to monetize products, while helping bring AI-first capabilities to market. As a Backend Engineer in Monetization, you’ll design, build, and scale the core systems that power selling products for tens of millions of users, including microservices and metered usage models (e.g., credits). You’ll design and maintain backend services for pricing and packaging, create PoCs, support experimentation, work on cross-functional projects to launch new products atop the Monetization platform, contribute to architecture for scalability and performance, and uphold high code quality with testing and automation, leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency in CI/CD, observability, and test automation, plus a collaborative, ownership-driven, product-focused mindset. Benefits include equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and belonging and a mission to empower teams to create; recruitment privacy policy applies.

Miro’s Monetization teams design and run the pricing and packaging platform, enabling product teams to package, sell, and trial products while running experiments to optimize the conversion funnel and collaborating with Payments and License Management on Billing and Licensing. As a Backend Engineer in Monetization, you’ll build and scale the core systems powering selling across tens of millions of users, work on metered usage monetization (for example with credits), and help bring new products to market while optimizing trials and conversions. Responsibilities include designing, developing, and maintaining backend services, creating proofs of concept, supporting experimentation, shaping architecture for scalability and performance, and leveraging AI coding tools to improve team effectiveness. Requirements include 5+ years of backend engineering experience, strong production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, test automation, with a collaborative, product-led mindset. Perks include equity, a wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture aligned with Miro’s mission and privacy policies.

The Monetization team builds pricing and packaging platforms, runs experiments to optimize conversion and free-trial flows, and collaborates with Payments and License Management to monetize products while exploring AI-first capabilities. As a Backend Engineer, you’ll power selling capabilities for tens of millions of users by designing and scaling core backend services, including metered usage monetization, and help bring new products to market. Your responsibilities include designing and maintaining backend services, building prototypes, enabling experimentation, working in cross-functional teams, shaping architecture for scalability and maintainability, driving technical strategy, maintaining code quality, and leveraging AI coding tools. You’ll need 5+ years of backend experience, strong production experience with Java or Kotlin, and proficiency in scalable service design, CI/CD, observability, test automation, plus a collaborative, product-led mindset. Miro offers equity and other benefits, a global and inclusive culture, and a large-scale environment with over 100 million users and 1,600 employees, with location-specific benefits and a Recruitment Privacy Policy.

Miro's Monetization teams build and run the pricing and packaging platform to help product teams package and sell products, run experiments to optimize conversion and trials, and collaborate with Payments and License Management on Billing and Licensing, while delivering AI-first capabilities to the market. As a Backend Engineer in Monetization, you will design, develop, and scale the core backend powering selling products for tens of millions of users, including metered usage and credits, and work on bringing new products to market. Your responsibilities include building backend services, creating proofs of concept, supporting experimentation, contributing to system architecture for scalability and maintainability, driving technical strategy, and maintaining high code quality with testing and automation, while leveraging AI coding tools. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency with CI/CD, observability, and test automation, and a collaborative, product-led mindset. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging and collaboration as a 100M+ user, 250,000+ company platform with 1,600+ employees across 13 hubs and a diverse, inclusive culture.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimise the conversion funnel, and collaborates with Payments and License Management to monetise customers while pursuing new AI-first capabilities. The Backend Engineer role is to design, build, and scale the core systems that power selling products across Miro, supporting tens of millions of users and metered usage models. You’ll design and maintain backend services, create proofs of concept, support experimentation, collaborate cross-functionally to bring new products to market, drive optimization experiments, shape architecture and infrastructure for scalability, and maintain code quality through testing and automation while leveraging AI coding tools. Requirements include 5+ years of backend experience, production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, and test automation, plus a strong ownership mindset and experience in a product-led company. Miro offers global benefits including equity, wellbeing, equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture and belonging for a large distributed workforce.