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GitLab describes itself as an intelligent orchestration platform for DevSecOps used by 50M+ registered users and many Fortune 100 companies, with a culture that embraces AI, collaboration, and high performance. The role is Staff Engineer, Secrets Management, within the Secrets Management team in the Pipeline Security group, responsible for GitLab Secrets Manager (OpenBao-powered) and its integration across CI/CD for secure, multi-tenant secrets at scale. In the first year, success means a scalable architecture for GitLab Secrets Manager, reliable GitLab.com performance, strong cross-team alignment, and active participation in OpenBao governance and upstream contributions. You will lead architectural direction, own the GitLab/OpenBao integration (namespaces, authentication, policy), collaborate across Pipeline Security, Authentication, and Platform teams, mentor engineers, and engage with customers to understand needs and communicate roadmap. Qualifications include experience with secrets management systems and multi-tenant HA design, cryptography and key management concepts, authentication/authorization integrations (JWT/OIDC, mTLS), Go and Ruby on Rails product integrations, open source contributions, and strong remote collaboration; the US base salary range is $131,600–$282,000 plus benefits and equity, and GitLab is an equal opportunity employer offering remote roles worldwide.

GitLab is an AI-enabled DevSecOps platform that helps organizations ship better, more secure software faster, trusted by over 50 million users and more than half of the Fortune 100, with a culture that embraces AI as a core productivity multiplier and values every voice. The Senior Backend Engineer on the Pipeline Security team will own GitLab's native Secrets Manager (built on OpenBao), guiding architecture in Ruby on Rails and Go and decisions around RBAC, GraphQL APIs, and Kubernetes deployment configurations toward general availability. You'll build secure backend features, design complex security architectures for secrets access control and pipeline security, lead RBAC and GraphQL developments, own features end-to-end, and collaborate with Product and security to deliver iteratively, including building Helm charts and validating in Kubernetes environments. You should have production-quality Ruby on Rails backend experience with secure design, knowledge of CI/CD concepts and how pipelines can be misconfigured or exposed, familiarity with secrets management (HashiCorp Vault helpful), strong cross-team communication, and willingness to learn Go, container security, and software supply chain security. The Pipeline Security team focuses on native secrets management and SLSA Level 3 capabilities, works asynchronously across regions, and GitLab offers remote roles with benefits such as flexible PTO, equity, growth fund, parental leave, and accommodations, while maintaining an equal opportunity, inclusive workplace.

GitLab is an intelligent DevSecOps platform that boosts developer productivity, efficiency, security, and digital transformation, trusted by over 50 million users and many Fortune 100 companies, with an AI-first culture that encourages everyone to use AI in daily work. The Senior Backend Engineer (Ruby on Rails) role in the Plan: Knowledge group focuses on the Wiki, Pages, Markdown, and text editor backends and on AI-powered features like the planner agent and MCP integrations that connect GitLab’s GraphQL APIs to external tools. You’ll lead backend architecture for these capabilities, build AI agents, architect MCP integrations, improve reliability and performance across code, PostgreSQL, Redis, and background jobs, and collaborate with frontend, Product, UX, and Security while mentoring others. Requirements include strong Rails backend experience with ActiveRecord and Redis, GraphQL API design and performance tuning, PostgreSQL optimization for high-traffic systems, experience with AI agents or intelligent workflows, MCP familiarity, and strong cross-functional communication and leadership. The Plan: Knowledge team is a six-engineer group that works asynchronously with a Product Manager, Engineering Manager, Product Designer, and Technical Writer, and GitLab offers benefits like flexible PTO, equity, parental leave, and a strong commitment to equal opportunity and inclusive hiring practices.

GitLab is an AI-powered DevSecOps platform that aims to boost developer productivity, security, and digital transformation, trusted by millions and Fortune 100 companies, with AI embedded in its culture. The role is New Business Account Executive for the Netherlands, focused on net-new logos, building pipeline, engaging C-level and senior buyers, managing the full sales cycle, and reporting to the Director of New Business Sales. Responsibilities include managing the full acquisition cycle, multi-channel prospecting, discovery and qualification, navigating multi-stakeholder buying groups, developing strategic territory plans, partnering with Solutions Architecture and Customer Success for evaluations and handoffs, applying MEDDPICC and Command of the Message, and maintaining Salesforce records. Requirements include B2B SaaS net-new logo experience, ability to build territories from scratch, familiarity with consumption-based models, strong discovery and executive-level selling skills, multi-opportunity management, proficiency with the modern sales tech stack, and Dutch language proficiency. The New Business team operates like a startup within GitLab, is remote-first with global reach, focusing on greenfield growth and outbound strategies, and GitLab offers benefits such as flexible PTO, equity, growth fund, parental leave, and home-office support, along with a strong commitment to equal opportunity, non-discrimination, recruitment privacy, and accommodations.

GitLab is an intelligent DevSecOps orchestration platform that increases developer productivity, improves operational efficiency, reduces security and compliance risk, and accelerates digital transformation. It counts over 50 million registered users and many Fortune 100 companies among its users, and it treats AI as a core productivity multiplier across its team. The role described is Principal Product Manager for AI Developer Tools, responsible for strategy and roadmap for GitLab Duo’s CLI and IDE extensions to bring AI-native experiences to developers’ workflows. Responsibilities include owning the CLI roadmap, partnering with engineering and design, conducting hands-on discovery with developers, coordinating launches, and staying current on the AI coding assistant landscape while contributing as a senior IC on the AI Product team. Requirements include product management experience for developer-facing products, a strong technical background with CLI familiarity, knowledge of AI coding assistants, remote-global eligibility with a US salary range of $170,000–$240,000, and a commitment to GitLab’s equal opportunity and accommodation policies.

GitLab is an intelligent DevSecOps platform used by 50M+ registered users and trusted by more than half of the Fortune 100, with AI framed as a core productivity multiplier and a high-performance, value-driven culture where every voice is valued. The Commercial Account Executive, Mid-Market role is the primary contact for mid-market customers (250–1,999 employees), owning a broad book of business, guiding complex sales cycles, driving adoption, reducing churn, and collaborating with cross-functional teams using value-based selling and methodologies like MEDDPICC and Command of the Message. You’ll articulate GitLab’s AI-powered DevSecOps value to prospects, build and maintain a healthy pipeline through outbound prospecting, document buying criteria and stakeholders, and work with sales development, customer success, renewals, marketing, partners, and technical teams to deliver a cohesive pre- and post-sales experience. Requirements include SaaS sales experience, mid-market territory ownership, strong relationship-building, outbound prospecting, cross-functional collaboration, clear communication, interest in GitLab/open source, willingness to travel, and a transferable sales background. The role is remote, with United States salary range $66,300–$117,000 plus incentive pay up to 100% of base, and benefits like flexible PTO, equity, parental leave, home office support, and more; GitLab is an equal opportunity employer that provides accommodations and adheres to location-based eligibility guidelines.

GitLab is an intelligent DevSecOps platform that aims to boost developer productivity, operational efficiency, security and compliance, and digital transformation, trusted by over 50 million users and a majority of Fortune 100 companies, with a culture that treats AI as a core productivity multiplier. The Commercial Account Executive will be the primary connection to mid-market customers (up to 4,000 team members), owning a broad book of business and guiding the full sales cycle while aligning GitLab’s AI-powered platform to customer business outcomes. In the first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes, and acting as the voice of the customer to improve internal processes and the sales handbook. Required qualifications include proven success in software sales, ability to guide buyers through buying criteria and processes, experience with pipeline management and win/loss analysis, strong negotiation skills, German fluency, and a willingness to travel, with alignment to GitLab’s values. The Mid-market Sales team is a distributed, remote group that collaborates with marketing, BD, and technical teams, and GitLab offers flexible PTO, equity, growth funds, parental leave, home office support, and a commitment to equal opportunity and accommodation.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, operational efficiency, reduces security and compliance risk, and accelerates digital transformation, trusted by over 50 million users and more than half of the Fortune 100, with AI embedded as a core productivity multiplier. The Billing Analyst role supports global billing operations across the order-to-cash process, handling subscription validation, invoice generation, reconciliation, and issue resolution, and works closely with Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations teams in a fully remote, asynchronous environment. You’ll work in systems like Salesforce and Zuora Billing to maintain data quality, process workflows that sync quote and billing information, monitor billing case queues, respond to inquiries, perform reconciliations, investigate deal configurations, and escalate issues as needed, while contributing to user acceptance testing, process improvements, and change management. Desired qualifications include experience in high-volume subscription billing, strong attention to detail, ability to learn Zuora Billing and Salesforce, excellent written and verbal communication, and a collaborative, cross-functional mindset, with Slack familiarity preferred. The Billing team is a centralized, fully remote, global unit within Accounting Operations; the US base salary range is $58,800–$126,000 with potential incentive pay up to 100%, plus benefits such as flexible PTO, equity, parental leave, home office support, and a strong commitment to equal opportunity and inclusive hiring.

GitLab presents itself as an intelligent DevSecOps orchestration platform trusted by over 50 million users and a large portion of the Fortune 100, emphasizing AI-enabled productivity and a high-performance, values-driven culture. The role is an Intermediate Backend Engineer on the Knowledge Graph team, building a Rust-based graph data service that powers GitLab Duo agents, analytics, and architecture features across deployments, using ClickHouse, NATS JetStream, and the Data Insights Platform. Responsibilities include delivering backend features, maintaining integrations with Rails and the Data Insights Platform, contributing to system design, and improving reliability, observability, and operational readiness, while collaborating with product, data, infrastructure, security, and AI teams. Required qualifications include production backend experience, proficiency in at least one modern language with strong interest or experience in Rust, exposure to distributed data or analytics, interest in graph data modeling, and comfort with AI-assisted development and asynchronous cross-team communication. The role is remote with a US base salary range of $98,000–$210,000, plus benefits; GitLab commits to equal opportunity and inclusive recruitment policies, with location-based eligibility and a privacy policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

The Innovation Architect is a Solution Architect within Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and outcomes-driven roadmaps, while acting as a trusted advisor to both business and technical stakeholders. They lead discovery aligned to the 240-hour MOST allocation, facilitate vision and prioritization sessions, assess workflows and workspace setups, design governance frameworks, and guide change management and adoption milestones while coaching teams on best practices, templates, and AI-enabled techniques. They build prototypes and reusable workflows, partner with IT/Admin to standardize governance and reduce tool sprawl, and proactively track progress against milestones, flag risks, and help re-prioritize work as needs evolve. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and lifecycle management, and near-native Japanese with business-level English proficiency; fluency in Miro or similar platforms is preferred. Benefits include equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, and inclusion as part of its mission to empower teams.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven, evolving solution roadmap. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, and coordinating with IT to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and design thinking/Agile methods, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits such as equity, wellbeing perks, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture focused on belonging and continuous growth.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.

Zendesk is recruiting a Corporate Account Executive to grow its Australia-based B2B SaaS sales by hunting new opportunities, closing deals, and deepening relationships aligned to customers' goals. The role involves driving top-line revenue, managing and expanding accounts, cross-selling, using data and customer history to prospect and retain clients, leading competitive sales cycles, and maintaining a Salesforce-based pipeline with accurate forecasts. Qualifications include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven target record, strong presentation and negotiation skills, and familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal opportunity, and an inclusive culture, noting that AI may be used in screening and accommodations are available for disabilities where applicable. The company describes its mission as delivering an intelligent heart of customer experience and enabling collaboration across global offices, with some in-office attendance required as determined by the hiring manager.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk's Core Services team in Melbourne is building the AI-powered backbone of its global customer experience, responsible for high-scale distributed systems and embedding AIOps to automate incident triage and boost developer productivity. You’ll lead and empower a cross-functional team, define the modernization roadmap for platform components (Orchestration, Data Delivery, Auth), and balance keeping the lights on with bold innovation. You’ll pioneer MLOps by establishing deployment patterns for platform-facing models, focusing on embeddings, ranking, and observability, while driving execution with PMs using DORA metrics and error budgets and advocating operational excellence with modern CI/CD, canary deployments, and strong observability. The ideal candidate has 2+ years of production leadership, 5+ years in complex distributed systems (Ruby, Java, or Scala), deep cloud-native experience with AWS, Kubernetes, and CI/CD, plus a strong interest in AIOps/MLOps and clear communication. Zendesk offers a hybrid Melbourne-based role with competitive pay and benefits, a commitment to diversity and inclusion, and accommodations on request, with bonus points for SaaS-scale experience, SageMaker/MLflow or vector search familiarity, and a track record of major re-architectures that reduced costs or improved velocity.

Zendesk is hiring a Partner Sales Executive for the EMEA region who will build, own, and operationalize the partner-led business plan, recruit and onboard partners, and coordinate with Zendesk Direct Sales to achieve revenue and profitability goals. The ideal candidate has a hunter mentality, a proven track record of quota attainment in B2B SaaS, and strong skills in partner and customer success. Responsibilities include building a powerful partner ecosystem aligned with GTM priorities, hitting partner sales targets across new business and expansion, evaluating partner capacity and filling gaps with new partners, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners. They will align regional sales with partner efforts, act as a liaison to facilitate GTM activities, collaborate with Marketing for joint GTM initiatives, maintain CRM data and accurate weekly forecasts, and drive a strong new business pipeline. Zendesk emphasizes its mission as the intelligent heart of customer experience, offers hybrid work, is an equal opportunity employer committed to diversity and inclusion, and notes that AI may screen applications with accommodations available for applicants with disabilities.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, focusing on benchmarking, evaluation, and inference tooling to deliver reliable, safe, and cost-effective AI-powered customer experiences. The role involves building production-grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, and orchestration for multi-step agentic workflows, in partnership with ML researchers, applied teams, and product managers. Responsibilities include developing benchmarking frameworks, LLM proxy routing and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and cost per call, and creating evaluation suites and gold-standard datasets for tickets, summaries, intent detection, and recommendations. Qualifications include 5+ years of production ML or backend experience, strong Python and distributed-systems skills, Kubernetes/Docker and cloud experience, and experience designing and running evaluation pipelines and A/B/offline tests, plus clear communication to translate tradeoffs into product decisions; preferred qualifications cover experience with LLM vendors, agentic orchestration, cost attribution, and an advanced degree. The role is based in Pune, India (on-site) with a hybrid schedule, and Zendesk notes location eligibility (Karnataka or Maharashtra) along with its commitment to diversity, inclusion, AI screening policies, and accommodations for applicants.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity. The company is recruiting a Senior Solutions Engineer to grow its Latin America Enterprise team, solving customers' toughest problems and helping close large enterprise deals. In this role you’ll partner with direct sales, partners, and large account teams to discovery, map business problems to Atlassian solutions, lead value-based demos, support proofs of concepts, and drive cross-product opportunities to close business. The culture centers on value selling and teamwork, with employees working with Atlassian rather than for it, and a focus on cloud and AI-driven outcomes for customers like NASA, IBM, Hubspot, Samsung, and Coca-Cola. Qualifications include 5+ years in enterprise pre-sales, experience selling to Fortune 500s, fluency in Spanish and Portuguese, strong communication across business and technical audiences, and a collaborative, feedback-friendly mindset.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, and it’s seeking a Sr. Solutions Engineer to grow the Latin America enterprise team. The role involves partnering with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concept, and close large enterprise deals, with Spanish required for Latin America. Atlassian emphasizes value selling and a collaborative, team-based culture where employees work with Atlassian, not for Atlassian, and offers high earnings potential from enterprise opportunities. Responsibilities include collaborating with direct sales, partners, and larger account teams on Fortune 500 customers, conducting discovery, mapping business problems to Atlassian solutions, leading compelling demos, and coordinating with account executives and product management. Qualifications require 5+ years in enterprise pre-sales, experience with Fortune 500 customers, fluency in Spanish and Portuguese, strong communication and presentation skills, and a customer-centric, growth-oriented mindset with a proven track record of executive relationship-building.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, and they’re seeking a Sr. Solutions Engineer to expand the Latin America Enterprise team. The role works with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concepts, and close large deals, with Spanish fluency required for Latin America. Atlassian serves over 250,000 customers—including NASA, IBM, HubSpot, Samsung, and Coca-Cola—and emphasizes value selling and a collaborative “play as a team” culture. Responsibilities include partnering with sales and partners on Fortune 500 accounts, conducting customer discovery, identifying cross-product opportunities, being a pre-sales product expert, leading value-based demonstrations, guiding customers’ technical needs, and documenting feedback for product management. Qualifications require 5+ years in enterprise pre-sales, fluency in Spanish and Portuguese, strong communication and presentation skills, comfort in both business and technical contexts, and a customer-centric mindset with a proven ability to build executive relationships and align internal teams.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, supporting employees’ family, personal goals, and priorities. - They are hiring a Pre-Sales Solutions Engineer for the enterprise business who will be a product expert in the sales cycle, solving customers’ hardest business problems and helping close deals. - With over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian emphasizes value selling and a teamwork-driven culture where employees work with Atlassian, not for Atlassian, plus strong earnings potential in cloud and AI enterprise opportunities. - The role involves partnering with sales teams, partners, and larger account teams on transformation deals in global accounts with multi-million-dollar spend, engaging C-level executives, conducting discovery to map business problems to Atlassian products, and leading compelling value-based demonstrations. - You will maintain broad product knowledge across Atlassian offerings, identify cross-product opportunities, guide customers’ technical needs to gain buy-in, collaborate with account executives and cross-functional teams, and continuously collect product feedback to inform development.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally in countries where they have a legal entity, giving employees control to support family and personal priorities. - They’re hiring a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solving customers’ hardest business problems with Atlassian products and helping close enterprise deals. - The role focuses on value selling in large, global accounts, building C-level relationships, conducting customer discovery to map business needs to Atlassian solutions, and identifying cross-product opportunities. - Responsibilities include leading value-based demonstrations, understanding customers’ technical needs to gain buy-in, partnering with aligned account executives, and coordinating with cross-functional teams to support the customer. - The culture emphasizes teamwork and collaboration (“play as a team”), continuous learning, and feeding product feedback to drive development, serving a global lineup of big customers like NASA, IBM, HubSpot, Samsung, and Coca-Cola.

Atlassian offers flexible work options (in-office, remote, or hybrid) and hires in any country where it has a legal entity. They are looking for a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solve customers’ hardest business problems with Atlassian products, and help close enterprise deals. The role involves partnering with sales teams, partners, and large account teams on transformation deals in global accounts, engaging C-level executives, and uncovering business problems to map to Atlassian solutions and cross-product opportunities. Responsibilities include leading value-based demonstrations, understanding customer technical needs to gain buy-in, forging strong partnerships with aligned account executives, coordinating cross-functional teams, and collecting product feedback and competitive intelligence. Atlassian emphasizes a "play as a team" culture, continuous learning, and a focus on value selling, serving a global customer base including NASA, IBM, Hubspot, Samsung, and Coca-Cola.

Atlassian offers flexible work options—office, remote, or a hybrid approach—and hires people in any country where it has a legal entity. It is seeking a Pre-Sales Solutions Engineer for the enterprise business who will be a product expert in the sales cycle, solve customers' hardest business problems with Atlassian products, and help close enterprise deals. The team serves over 250,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, and focuses on value selling—showing how combined Atlassian products create enterprise solutions—while living by a "play as a team" culture where employees work with Atlassian, not for Atlassian. Responsibilities include partnering with sales teams, partners, and large account teams on multi-million-dollar deals; engaging C-level executives; discovering customer needs; identifying cross-product opportunities; being a product expert; leading value-based demonstrations; guiding technical requirements; forging strong cross-functional partnerships; and collecting product feedback and competitive intelligence. The role offers high earnings potential with enterprise opportunities in cloud and AI, with a focus on continuous learning and sharing knowledge to improve pre-sales and product offerings.

Appfire is a remote-first company that lets you choose where you work and when you work, with flexible time off and a commitment to personal and professional growth. The Corporate Counsel will handle commercial transactions, including SaaS, licensing, vendor, and partnership agreements, advise on cross-border and privacy issues, and collaborate with Sales, Procurement, Finance, and Product. Requirements include a JD from an ABA-accredited school, active U.S. bar membership, 3+ years of tech-focused legal experience, and strong contract negotiation skills with familiarity to work with major tech partners. Benefits include base compensation with equity, 401(k) matching, Appfire University, 10 paid holidays plus flexible PTO, 100% health insurance, CSR time, stipends, and internal mobility, as well as ISO 27001/27017 and SOC 2 certifications and a Trust Center. Appfire employs 850+ people across 28 countries, serves 20,000+ customers (including 55% of the Fortune 500), and is recognized for growth, culture, and impact as an equal opportunity employer.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is a leading customer experience and support platform seeking motivated individuals for its software sales team; no prior experience is required, but candidates should be highly motivated by technology sales and thrive in a fast-paced, goal-oriented environment. The role is an inbound sales position in the ASEAN market, engaging with organizations of all sizes and collaborating with sales, outbound, industry sales directors, and marketing to respond to inbound leads and qualify opportunities that contribute to pipeline development. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound leads, and developing a pipeline while delivering top-class customer experience. Ideal candidates have around 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor's degree is preferable. The job offers a hybrid work model with part-time in-office attendance, includes commitments to fairness and inclusion, AI screening for applications, and accommodations upon request, as Zendesk remains an equal opportunity employer.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

Zendesk is seeking a Senior ML Engineer to lead GenAI infrastructure, including an internal research platform, LLM Proxy, A/B testing and evaluation benchmarking, and agentic workflow orchestration tools to scale AI across products. You will build secure, cost-optimized, and developer-friendly ML platforms and collaborate with staff engineers, product managers, and other ML teams to deliver robust, production-grade systems. Requirements include 5+ years in developing and deploying ML systems, familiarity with model registries, feature stores, orchestration and inference serving, experience with cloud providers (GCP/AWS/Azure), Kubernetes and Docker, and proficiency in at least one server-side language plus strong CI/CD and scalable backend design. Preferred qualifications include experience with agentic automation and building tools that improve developer productivity and platform adoption across multiple teams. The role offers hybrid work with onsite and remote options, full ownership and impact, a supportive team and learning opportunities, plus benefits like flexible hours, professional development funds, medical and life insurance, and a commitment to diversity and inclusion (with AI-based screening) during hiring.

Zendesk is seeking a Senior Account Executive (new business heavy) to grow its Commercial/Mid-Market base in the Philippines, focusing on adding net-new customers and closing deals of varying sizes. The role centers on building relationships, presenting Zendesk solutions, and expanding partnerships by aligning with customers' goals. Responsibilities include driving top-line revenue with new logo acquisition, owning the pipeline, nurturing relationships for retention and expansion, cross-selling, leveraging data and intents to improve prospecting and retention, and leading complex, value-driven sales cycles with executive sponsorship. Qualifications include a BA/BS or equivalent, at least 4 years of B2B SaaS sales or solution engineering experience, ability to create and scale a pipeline, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari; travel as needed. The role follows a hybrid work model with part-time onsite in the local office, and Zendesk emphasizes diversity, equal opportunity, and accommodations, while noting that AI screening may be used in evaluating applicants.

Zendesk is seeking a Sales Operations Analyst to drive intelligent automation and data-driven workflows across the global GTM engine, partnering with Sales, Marketing, Product, and IT, with a strong emphasis on collaboration with the APAC team. You will lead systems optimization and Salesforce-integrated initiatives, design automations across the GTM stack, maintain key integrations, and build dashboards and alerts using SQL, AI, and BI to turn data into actionable insights. The role requires 3–5 years in Sales/Revenue Operations or Systems Analysis (preferably in SaaS/B2B), strong communication skills, Salesforce CRM knowledge, experience with internal CS software (Zendesk a plus), change management, and hands-on API-based integrations via iPaaS tools like Workato or Zapier. Successful candidates are action-oriented, globally collaborative, solution-driven, adaptable to a fast-paced environment, and may have familiarity with data governance standards such as GDPR. The position is hybrid (part in-office each week with scheduling determined by the hiring manager), and Zendesk emphasizes equal opportunity and inclusivity, with AI screening disclosures and accommodations available upon request.

The role supports the regional directive by collaborating with the partner team and internal cross-functional groups to manage the opportunity pipeline, assist with marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates should have SaaS experience, a robust, can-do entrepreneurial mindset, and strong critical thinking skills. Responsibilities include managing partner-sourced sales and recruitment pipelines for named partners or territories, supporting existing partners, recruiting new revenue-generating partners, expanding product knowledge, and collaborating across teams and with partner leadership to drive growth and GTM plans. Requirements include 2+ years in software sales (SaaS preferred), excellent communication and interpersonal skills, proficiency with Google Apps and CRM tools, self-motivation and adaptability in a fast-paced environment, fluency in English plus French or German (others a plus), and a bachelor’s degree is advantageous. The role is hybrid, with a mix of onsite and remote work and in-office days determined by the hiring manager, and Zendesk emphasizes fairness, diversity, and accessibility, including AI screening and accommodations if needed.

Zendesk is seeking a Principal PSE/Partner Sales Executive based in Singapore to drive partner-led growth across the Philippines and APAC by recruiting, onboarding, and enabling partners to meet revenue and profitability targets in alignment with Zendesk strategy. The role involves building a robust partner ecosystem, achieving both new business and expansion targets, assessing partner capacity, and training partners on Zendesk products, sales plays, and enablement tools. It also requires creating joint business plans with top partners, monitoring quarterly progress, coordinating with regional sales, and acting as a liaison to ensure GTM activities and opportunities to close deals. Additional responsibilities include collaborating with Marketing for joint GTM campaigns, managing CRM data and forecasts, maintaining a strong new business pipeline, and delivering product demos to prospects and executives. Candidates should have a Bachelor’s degree, 10+ years of B2B SaaS sales experience with quota attainment, strong communication and analytical skills, and adaptability to a fast-paced environment; Zendesk commits to equal opportunity, hybrid work, and diversity, with AI screening used in applications.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS business by acquiring new customers and expanding existing partnerships. You will drive top-line revenue, cross-sell additional products, and manage key relationships to maximize satisfaction and retention. The role requires leveraging data insights, aligning Zendesk products with client objectives, leading complex multi-month sales cycles with proof-of-concept stages, and maintaining a robust pipeline and forecast to exceed targets. Qualifications include a BA/BS, at least 5 years in Public Sector sales or solution engineering (SaaS preferred), a track record of hitting targets with VP/C-level executives, and experience with Salesforce, Outreach, and Clari; travel is required. The US OTE ranges from $223,000 to $335,000 (50/50 base/commission) with potential bonuses and benefits, and Zendesk emphasizes a hybrid work model, diversity and inclusion, and accommodations, with AI screening noted in the hiring process.

- This is a partner sales role focused on recruiting new partnerships and working with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions with partners. - Responsibilities include accelerating opportunity velocity with sales teams and partners, evangelizing SI partner and technology alliance capabilities to Zendesk sales, and creating/executing a regional go-to-market strategy plus partner-led campaigns with regional marketing to demonstrate ROI, while serving as the day-to-day liaison between partners and Zendesk sales to drive incremental revenue. - The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and BPO consultancies, strong executive presence, a solid understanding of Zendesk’s value proposition, tech savviness, comfort in a fast-paced environment, and a proven track record of meeting quotas and building cross-functional relationships. - The role offers full flexibility, with options to work remotely or from the Melbourne office, supported by digital tools and occasional in-person meetings or events at Zendesk spaces. - Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and notes that AI may be used in screening; accommodations are available for applicants with disabilities upon request.

As a Sales Operations Specialist on Zendesk's Global GTM xDR Operations team, you'll partner with the APAC Sales Development Leadership to drive efficiency and strategic impact in the top-of-funnel motion across the region. You’ll own strategic analytics and dashboards for SDR/BDR teams, track top-of-funnel metrics (leads, MQL/SQL conversion, persistence, campaign performance), shape AI/automation strategies within the GTM stack, ensure data quality in lead/contact/account data, provide front-line tool and data support, and collaborate with Revenue Ops, Marketing, and Systems for aligned workflows. Basic qualifications include 1–2 years in Sales Ops or business analysis in a SaaS environment, ability to translate data into actionable narratives, experience with Salesforce, Tableau, Looker, Snowflake, and proficiency in Google Workspace. Preferred qualifications include SQL, Lead Routing tools like LeanData, Sales Engagement platforms such as Groove or Outreach, and a demonstrated passion for AI/Tech innovations. Zendesk supports a hybrid work model with team-level in-office days, emphasizes growth and inclusion, and maintains equal opportunity with accommodations, noting that AI may be used in screening applicants in line with policy.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities through strategic prospecting across startups to enterprise accounts, while delivering an outstanding customer experience. The ideal candidate is native German, fluent in English, with optional Polish or another CEE language, at least 6 months of sales experience, a SaaS or consultative sales background, and a self-starter attitude with a track record of overachieving. The role is hybrid with part of the week in the Lisbon office (schedule set by the hiring manager), reflecting Zendesk’s flexible approach to remote and in-person work. Zendesk emphasizes support and culture, including strong leadership, a buddy system, and the tools provided to enable success, all in service of calm, effective customer experiences. The company is an equal opportunity employer, committed to diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening as part of the hiring process.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to generate deep business insights for the go-to-market organization. The role drives strategy and GTM programs, performing data analysis, setting financial goals, and informing deviations and potential investments to improve revenue and profitability, with forward-looking operational insight for senior executives. It is an individual contributor role reporting to the Sr. Director of GTM Sales Strategy and offers exposure to strategy, sales, marketing, customer experience, finance, and analytics. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and presenting strategic recommendations, and leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, Sales Ops and Sales, including TAM/SAM analysis, propensity modeling, account tiering, market segmentation, and HC planning. Desired qualifications include 8-10 years in a sales strategy or strategic analytics role, SaaS experience, proficiency with CRM and data analytics tools, SQL preferred, strong problem-solving and collaboration skills, and a quantitative degree (engineering/math/statistics) with MBA/MS preferred; the role requires Mexico City or Estado de Mexico location with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion.

Zendesk is hiring a Business Development Manager in Mexico City to build and lead an outbound prospecting team focused on acquiring new prospects across the Hispanic Latin America market to grow Zendesk’s footprint. The role is hands-on and requires strong business skills, processes, metrics, and cross-functional collaboration with operations, marketing, and sales to scale the region. Responsibilities include hiring, training, and managing the team; developing product and industry skills; motivating with incentives; preparing team members for future Account Executive roles; regularly reporting on lead quantity/quality and revenue; and working with Marketing and Sales to ensure opportunity quality and proper follow-up, with proficiency in Salesforce.com and Zendesk. Requirements include 5+ years in software sales (SaaS/CRM), a consistent 100%+ quota achievement as an individual contributor, 2+ years of management experience, excellent communication and time management, experience in a multicultural/high-growth environment, and fluency in Portuguese and English (Spanish desired). The position requires being physically located in and working from Mexico City or Mexico State, offers a hybrid work model, and reflects Zendesk’s commitment to diversity, inclusion, and fair hiring practices.

The Business Process Manager will lead ongoing transformation of Zendesk's business operations and core processes, acting as a key people manager to champion the customer experience across Customer Operations. Responsibilities include coaching a team of continuous improvement and business process analysts, establishing operating rhythms across time zones, fostering a culture of measurable, iterative improvement and psychological safety, and leading CI activities through analysis, discovery, implementation, measurement, and sustainment; owning portfolio intake, prioritization, capacity planning, and balancing quick wins with transformational initiatives; and creating standards, business cases, and ROI models linked to metrics like GRR, CSAT/NPS, AHT, FCR, quality, and cost. Experience required includes 7+ years in Business Operations/Project/Process Management, 2+ years of people management leading CI and operations teams, proven delivery of complex cross-functional programs with quantified outcomes, and proficiency in CI/Lean methods and program tools (Google Suite, Smartsheet, Asana, Jira, Confluence). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement requiring in-office time, and Zendesk emphasizes flexible hours, remote work, diversity and inclusion, and community engagement. Zendesk notes that AI or automated decision systems may be used to screen applications, and the company provides equal opportunity employment with accommodations for applicants with disabilities, including a contact email for accommodation requests.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies that deliver measurable business impact at scale. Primary responsibilities include serving as a technical strategist, developing and executing customer technical roadmaps, architecting CX ecosystems, leading executive reviews, coordinating Zendesk resources, and mentoring other TAMs while feeding product insights to influence roadmaps. Required qualifications encompass 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes, deep SaaS and service-management expertise, executive-level advisory experience, and strong cross-functional leadership and communication skills; familiarity with Zendesk products is a plus. Key competencies emphasize strategic leadership, ROI-driven business impact, enterprise influence, mentorship, and the ability to communicate complex technical concepts to diverse stakeholders, with English required and Portuguese a plus. The role is based in Mexico (Mexico City or State of Mexico) with a hybrid in-office/remote schedule, and Zendesk highlights its inclusive culture, while noting AI screening and accommodation options for applicants.

Zendesk is seeking an Account Executive with a proven B2B/AI sales track record to grow the business by acquiring new customers, expanding offerings, and deepening partnerships. The role focuses on direct revenue growth, cross-selling, nurturing key relationships for retention, leveraging data insights and adoption history to prospect and improve conversion, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles, secure C-level sponsorship, collaborate with internal teams, negotiate and close multi-month deals with PoC stages, and maintain a robust pipeline and accurate forecast. Required qualifications include a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, is an equal opportunity employer committed to diversity and inclusion with accommodations for applicants, and may use AI screening in evaluating candidates.

Zendesk is seeking an Enterprise Account Executive with a proven B2B SaaS sales record to grow its enterprise customer base and deepen partnerships. The role focuses on driving revenue from new top-tier accounts, cross-selling to existing customers, and building long-term strategic relationships. Key duties include leading complex value-driven sales cycles with proof-of-concept stages, maintaining a robust pipeline and forecast, and using data and customer insights to improve acquisition and retention. Ideal candidates have a BA/BS, 8+ years in cloud software sales, a track record of hitting targets (including VP/C-level engagements), and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. The role is hybrid with part-time in-office requirements, and Zendesk emphasizes fairness and inclusion, along with AI screening and accommodations upon request.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions for strategic customers, ensuring technical quality and translating business objectives into scalable cloud architectures. Responsibilities include People Leadership & Mentorship (coaching, performance feedback, career development, AWS deployment and coding standards in Python/Node.js, handling escalations, and resource planning across concurrent engagements). Technical Oversight & Quality Assurance covers governance of end-to-end delivery, standardizing documentation through Technical Design Documents and Custom App Specifications, and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. Cross-Functional Collaboration entails partnering with Engagement Managers, Services Consultants, and Solution Architects as the lead technical voice, advocating for product enhancements with Product/Engineering, and supporting Pre-Sales with technical reviews and scoping. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years of hands-on experience building, migrating, and deploying complex cloud solutions, strong AWS and contact center integration expertise, proficiency in Python/Node.js/Java, REST APIs and SaaS familiarity, and excellent communication and problem-solving skills; the US OTE range is $210,000 to $316,000 with a hybrid in-office work arrangement.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

This role is an AI Sales Specialist within Zendesk’s EMC segment in the Americas, a quota-carrying overlay position that partners with the Core Account Executive team to prospect, demo, and close deals around Zendesk’s AI products using value-based solutions. Key duties include owning sales quotas, collaborating with the core sales team to grow revenue from existing Zendesk accounts and new opportunities, building strong customer relationships, leading AI proofs of concept, and working with the AI Success team to identify expansion and cross-sell opportunities while optimizing commercial modeling and forecasted automation rates. The role also emphasizes AI sales enablement, acting as a subject matter expert, owning enablement initiatives in the assigned territory, and ensuring Core AEs receive product updates, plays, and market insights to aid prospecting and qualification. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication skills, willingness to travel, and favorable experience in overlay/co-sell roles, along with strong collaboration across sales teams and leadership. Compensation features an annualized US OTE of $226k-$340k (60/40 base/commission) with a hybrid in-office schedule, and Zendesk’s commitment to diversity, equal opportunity employment, and accommodations.

Zendesk is seeking a Senior Sales Manager to lead a high-performing Commercial field sales team focused on enterprise accounts (500–1,500 employees) using a solution- and value-driven approach. The role demands strong leadership, creating an inclusive culture, mentoring and onboarding Commercial Account Executives, engaging with C-level executives, and coordinating with cross-functional teams to build pipeline and achieve bookings targets, including MEDDPICC deal reviews and accurate quarterly forecasts. Responsibilities also include weekly forecast meetings, coaching on sales strategies, monitoring activity and results, leading demand generation, and developing executive relationships to support success. Requirements include 10+ years in software sales with 3–5+ years in management, a proven track record of quota attainment and profitability, experience managing Commercial AEs in a B2B software environment, excellent presentation and listening skills, and the ability to hire and train new AEs; CX experience is a plus. The role is hybrid, combining in-office presence with remote work, and Zendesk emphasizes equal opportunity, diversity, and inclusion, notes AI may be used in screening, and offers accommodations for disabilities and veterans with contact details provided.

The role is Strategic Enterprise Account Executive at Zendesk, focused on revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to complex business needs. Responsibilities include developing and executing strategic sales plans to meet quotas, engaging C-level executives, closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining an AI-focused sales pipeline and accurate forecasts, and staying current on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of exceeding targets, the ability to influence executives, excellent communication and negotiation skills, and familiarity with CRM tools (Salesforce preferred). Why Zendesk? Opportunities to work with cutting-edge technology, a collaborative culture, competitive compensation with uncapped commissions, and comprehensive benefits; the US OTE range is $283,000–$425,000 with a 50/50 base/commission split, with offers based on capabilities and location. Zendesk is an equal opportunity employer that values diversity and inclusion, notes AI may be used in screening applicants, supports a hybrid work model, and provides accommodations upon request.

Zendesk is a leading customer experience and support platform seeking motivated software sales professionals. The role is a pure hunting sales position in the Commercial/Enterprise market across Asia, with no prior experience required but a strong drive to succeed in a fast-paced tech sales environment. Key responsibilities include engaging with prospects to identify pain points, generating high-value pipeline through targeted prospecting, collaborating with the sales team to target accounts, and maintaining a strong pipeline with excellent customer experience. Desired experience includes at least 2 years in sales/BD in the Commercial/Enterprise segment (preferably with India-based prospects), strong communication and self-starter traits, Mandarin/Cantonese language ability, and a bachelor’s degree is preferred. The role is hybrid with part in-office attendance, and Zendesk emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities, while AI screening may be used in evaluating applications.

The Agentic Tribe is hiring a Staff AI Agent Engineer to lead the design, development, and deployment of Gen3—a goal-oriented, multi-agent LLM-powered system that can reason, plan, and adapt to user needs in real time. You’ll architect stateful, scalable AI agents with Python and frameworks like LangChain, oversee integration with enterprise systems and APIs, evaluate foundation models, and own the deployment lifecycle while mentoring others. Core competencies include LLM-oriented system design, tool integration, retrieval-augmented generation, evaluation/observability, safety and reliability, performance optimization, planning and long-term memory, and programming with Python/FastAPI and cloud CI/CD, with bonuses for advanced degrees and experience turning research into production or fine-tuning techniques. The interview process spans five steps (intro call, one technical interview, take-home challenge, two technical interviews, final interview) and the Poland base salary range is zł392,000– zł588,000 with potential bonuses, plus a hybrid on-site/remote work arrangement. Zendesk emphasizes equal opportunity, diversity and inclusion, accommodations for applicants with disabilities, and notes candidate privacy and AI screening as part of its hiring process.

The role is a Managed Services Consultant in Zendesk's Professional Services, acting as an experience-maker for enterprise customers and helping them map business needs to Zendesk products. You will manage a portfolio of Managed Services customers, maintain product expertise, provide proactive guidance, delegate requests to global teammates, help establish premier service policies, and address high-impact issues to build ongoing customer value. Basic qualifications include 3+ years in consulting or customer success, a solid understanding of support processes, strong communication and relationship leadership, empathy, and the ability to travel up to 10%. Preferred qualifications include technical curiosity, experience at a technology company or consultancy, Zendesk or SaaS product experience, and multilingual abilities. The role follows a hybrid work model (Lisbon office with part-time in-office requirement), and Zendesk emphasizes diversity and inclusion, with AI screening and accommodations available for applicants.

Zendesk is hiring a Customer Success Manager, Pulse, an advisory role that centers on using Zendesk’s AI-powered solutions to guide customers to their business outcomes and to own the customer relationship end-to-end. The role’s overarching objective is proactive health management, accelerated product adoption, and clear ROI realization across customer relationships by leveraging advanced AI capabilities. You’ll own the customer journey from onboarding to renewal, design outcome-driven success plans, coordinate with professional services, and champion value realization and growth for customers. The ideal candidate has 5+ years of experience in customer success or related roles in enterprise technology/SaaS, a strong technical/AI/product background, good business acumen, stakeholder influence skills, and proficiency with CS tools and analytics. Compensation includes US OTE of $118,000–$178,000 with a 70/30 base-to-commission mix (potential bonuses), and Zendesk emphasizes a hybrid, inclusive work culture with AI-based screening and a commitment to equal opportunity.

Zendesk is seeking a Director of Process Innovation and AI Strategy for the Finance organization to lead a high-impact transformation across the CFO functions, optimizing end-to-end processes, scaling automation (including AI), and improving service quality and controls, while owning strategy, roadmap, and delivery and partnering with SMEs, shared services, IT, and cross-functional leaders under the Executive Steering Committee. The role is a career-defining opportunity to foster ideation, AI exploration, and real transformation across the CFO, building an AI-enabled culture and collaborating with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery, while developing “skills of the future” in Finance. Key responsibilities include designing and delivering an enterprise finance optimization and automation strategy with multi-year roadmaps aligned to priorities and KPIs, reporting progress to the Executive Steering Committee, and producing executive-ready dashboards; driving end-to-end process optimization to simplify processes, reduce handoffs, and standardize policies; and leading an AI/automation portfolio (RPA, iPaaS, AI/LLM) with governance and scalable, high-ROI use cases. Requirements include 12+ years in Finance transformation within SaaS/tech and 3+ years leading cross-functional initiatives at Director level, deep O2C/P2P/R2R/FP&A expertise in global/shared services, hands-on process mapping and operating model design, familiarity with ERP/CRM/CX/HCM, iPaaS, RPA, analytics tools, knowledge of AI/LLM tools, Lean/Six Sigma Black Belt preferred, and strong change management and SOX/audit readiness. Compensation ranges US base 178k-266k with potential bonus and benefits; hybrid work arrangement; Zendesk emphasizes flexible in-office and remote work and a commitment to diversity, equity, and inclusion; AI may be used in screening and accommodations are available for applicants with disabilities.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, and qualify opportunities for Account Executives. The role involves using strong communication to upsell and cross-sell, being the face of the brand, and contributing to a collaborative, multicultural team that delivers an outstanding customer experience. You should be fluent in Swedish or Danish and English, have a passion for consultative sales, with SaaS sales experience preferred but not required if you have a relevant degree or internship, and possess a self-starting, “can-do” attitude. The position is hybrid with part of the week in the Lisbon office and part remote, with the specific in-office schedule determined by the hiring manager, and is positioned as a chance to start or advance a sales career at Zendesk. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI to screen applicants, and frames its mission around the intelligent heart of customer experience, with accommodations available for applicants.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake to help 170,000+ businesses understand customer interactions. The role focuses on building core data services and delivering tools for customers and internal teams to enable high-quality software projects on time, with a platform that supports customer reporting, ML initiatives, and internal analytics. Key duties include publishing well-tested production code, designing core data platform features, diagnosing production issues, optimizing pipelines for throughput and data quality, and collaborating to solve technical challenges with leadership and mentorship. Qualifications include 6+ years in software/data engineering with 3+ years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java/Python/Scala, AWS, high availability, Kubernetes, data modeling, and familiarity with ETL, build/deploy tools, Kafka, Airflow, Celery, and AWS Step Functions. The role is based in Karnataka or Maharashtra with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening practices, and accommodations for applicants.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to develop software solutions, integrate data across SaaS systems, and enhance employee and customer experiences with Zendesk products. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; conducting unit, integration, and UAT testing; participating in backlog refinement, sprint planning, and daily stand-ups; exploring AI-driven automation; and collaborating with developers, solution architects, and business analysts. Qualifications require 5+ years in backend or integration engineering, advanced Java (required) with optional Node.js or Python, design and maintenance of RESTful APIs and event-driven architectures, and AWS serverless or equivalent cloud experience, along with SaaS integration and Agile/DevOps experience. Preferred skills include Node.js, Python, or Bash scripting; familiarity with iPaaS and low-code platforms; CI/CD tooling; observability and monitoring; security, data management, and data orchestration; change management; and AI/ML exposure. The role is hybrid with on-site attendance three days a week from 12:00 PM to 8:00 PM in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and diversity while noting possible AI screening in the hiring process, along with privacy and accommodation options.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Sales Development professional for its EMEA region to build the sales and talent pipeline through outbound prospecting and targeted outreach to startups, unicorns, and enterprise customers, while delivering an outstanding customer experience in a fast-paced, collaborative culture. The role involves being a core member of the sales team, driving new business, managing a busy outbound pipeline, and creatively sourcing leads via social tools, with a target-driven mindset and a strong brand-facing approach. Qualifications include fluency in English and Arabic, at least 6 months in a sales-related role, an interest in consultative SaaS sales, excellent written and verbal communication, a bachelor’s or master’s degree preferred, and availability to work in Lisbon in a hybrid model (part in office, part remote). Why Zendesk: a supportive leadership team, a buddy system, flexible work options with necessary tools, and a culture focused on career development and delivering a top-tier customer experience, with a hybrid setup that combines onsite collaboration and remote work. Zendesk is an equal opportunity employer, may use AI-based screening, is committed to diversity and inclusion, offers accommodations for applicants with disabilities, and invites candidates to apply via the Zendesk careers site, with accommodations coordinated through a dedicated contact if needed.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk is seeking a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal integrations. You will drive system design and development across multiple teams to deliver reliable, secure, scalable, and extensible enterprise software, modernize the data platform, and implement event-driven real-time workflows. The role involves collaborating with Product Managers, Designers, and Engineering Leaders to execute the technical strategy, proactively mitigate issues, build reusable components, participate in code reviews, own end-to-end delivery, mentor engineers, and lead agile ceremonies and on-call readiness. Required qualifications include 12+ years of frontend SaaS experience, 10+ years with JavaScript/TypeScript and React/Redux, testing with Cypress/Jest, strong REST API and data layer design, multi-tenant architecture expertise, and autonomous, communicative leadership. The position is described as Pune-based with a 3-day-per-week in-office requirement, but Zendesk notes location restrictions to Karnataka or Maharashtra for hires, and the company emphasizes hybrid work, AI screening in recruitment, and a commitment to diversity and accommodations.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk’s Contact Center Center of Excellence is seeking a Senior Platform Architect with deep expertise in contact center technologies (Zendesk, Amazon Connect, AWS) to design, implement, and lead scalable CX solutions and provide strategic technical leadership. The role’s core daily activities include architecting and optimizing solutions, defining a long-term technology roadmap, mentoring presales teams, driving AI/automation adoption, ensuring security and compliance, supporting pre-sales with discovery, demos, and PoCs, and creating technical documentation and sales collateral while coordinating with vendors. Key responsibilities emphasize strategic leadership of the architectural vision, end-to-end solution design across Zendesk, Amazon Connect, and AWS, integration management, technical oversight of pre-sales, stakeholder collaboration, ongoing innovation, and governance for security and performance. Qualifications require a bachelor’s or master’s in CS/IT/Business, at least 10 years in solution architecture with 5+ years in contact center technologies (Amazon Connect and preferably Zendesk), strong proficiency with AWS services (Lambda, Lex, IAM, DynamoDB, etc.), and proven leadership and communication skills; preferred credentials include Zendesk and AWS certifications and experience with omnichannel, WFM, and analytics, plus Agile/DevOps familiarity. Zendesk notes its hybrid work model and commitment to diversity, equal opportunity, and potential AI screening, with accommodations available upon request and a global, inclusive hiring approach.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 knowledge, particularly in SaaS, to lead revenue recognition for customer contracts and oversee related processes, systems, and policies. Responsibilities include ensuring fundamental ASC 606 compliance, advising Revenue Operations and Legal on contracts and amendments, making data-driven decisions with actionable metrics, driving continuous improvement of revenue processes and systems, ensuring data integrity, resolving system discrepancies, and supporting financial reporting and audits. Qualifications include extensive ASC 606 experience in SaaS, a degree in Accounting or Finance (CPA preferred), proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, strong analytical and collaboration skills, detail orientation and time management, a proven track record of delivering projects, and the ability to work US hours. The role is based in Mexico City or Estado de Mexico, with a hybrid work model that requires some in-office presence and a schedule to be determined by the hiring manager. Zendesk highlights a people-centric, diverse, and inclusive culture with flexible benefits, remote options, and a commitment to equal opportunity, while noting that AI screening may be used and accommodations are available upon request.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk’s Product Security team builds processes and tools, including a bug bounty program, Security Champions, security reviews, and testing tooling, to bake security into products and guide secure decisions across the software development lifecycle. The role emphasizes secure-by-design product security reviews with local partners and the development of new security tooling and customer-facing features. You’ll work on distributed, high-scale integrations with SaaS providers (Slack, Atlassian, AWS), processing around 10 million events per day and collaborating with engineers to address security at scale. The ideal candidate has 9+ years of full-stack experience (React/JS/Node/TS), strong frontend and backend skills, experience with mono-repos and Salesforce/Jira/Slack integrations, and the ability to mentor others and champion accessibility. Zendesk supports a hybrid work model with relocation to Pune and location restrictions to Karnataka or Maharashtra, along with a commitment to diversity and inclusion and the use of AI in screening plus accommodations for disabilities.

Zendesk is a leader in customer experience solutions and runs a Center of Excellence to optimize support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to improve customer interactions and efficiency. They are hiring a Sales Specialist with deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk Contact Center as a Service for the commercial segment in the Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with Account Executives, pre-sales, and partners; aligning with AWS and Amazon Connect AEs; running customer discovery calls, managing deal progress, forecasting with regional teams, and delivering tailored value propositions while representing Zendesk at regional events. Required qualifications include a minimum of 7 years in cloud contact center sales, channel sales experience, C-level selling experience, ability to work autonomously in a fast-paced environment, and strong communication skills, with Zendesk/Amazon Connect experience being advantageous. The role offers a competitive package, including an annual OTE of $234,000–$352,000 with a 60/40 base/commission split, potential bonuses and benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and diversity.

Zendesk is seeking a Senior Contact Center Sales Specialist - LATAM to drive awareness and sales of Zendesk's CCaaS platform across Latin America, preferably with deep experience in Zendesk, Amazon Connect, or AWS-based contact center solutions. The role involves collaborating with Zendesk Account Executives, pre-sales teams, and partners; engaging with vendors and delivery partners; managing customer discovery calls and deal progress; partnering with AWS AEs; running forecast cadences; coordinating with pre-sales to tailor value propositions; and representing Zendesk at regional events. Required qualifications include at least 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, technical familiarity with Zendesk and Amazon Connect or similar tech, and a proven track record of meeting sales targets and engaging at the C-level. The position is based in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager, and offers opportunities for professional growth in a collaborative environment. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by using AI-driven insights to accelerate revenue and deliver scalable, exceptional customer experiences. The role involves acquiring new SMB customers, nurturing relationships, leading complex AI-informed sales cycles, co-creating AI transformation roadmaps with measurable KPIs, and developing data-backed ROI cases to influence procurement and upsell. You’ll conduct consultative technical conversations on AI product architecture with Solutions Engineers and cross-functional teams, pursue cross-sell/up-sell opportunities, and maintain a robust Salesforce pipeline with accurate forecasts. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI integrations, excellent organizational and forecasting skills, a BA/BS, willingness to travel, and a requirement to be located in Mexico City or Estado de Mexico for a hybrid work arrangement. Zendesk emphasizes a customer-centric, data-driven, collaborative culture with a commitment to diversity and inclusion, notes that AI may screen applications, and offers a flexible hybrid work model.

The role is a Services Consultant who leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with business goals. Responsibilities include serving as a Zendesk for Contact Center SME, leading design workshops, producing Technical Design Documents, configuring and deploying AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and providing client training and handovers plus regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years of hands-on cloud-based solution work, experience deploying AWS environments, automation and integration across contact centers, and strong programming skills (Python/AWS Lambda) with a passion for building contact center solutions. Zendesk emphasizes a strong culture with competitive pay and benefits, a hybrid work model that mixes onsite collaboration with remote work, and a commitment to diversity, inclusion, and community involvement. The company is an equal opportunity employer, may use AI to screen applications, and provides accommodations for applicants with disabilities upon request.

As a Solutions Architect, you’ll be the key technical expert in the pre-sales process, working with the Contact Center Platform Architecture team and customers to design and scope customized Zendesk solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping by analyzing customer requirements, creating detailed professional services estimates and proposals, and articulating complex technical concepts clearly to technical and executive audiences while maintaining deep Zendesk Contact Center product expertise. You will partner closely with the Professional Services team to ensure a seamless transition from sales to project delivery, setting the implementation team up for success. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years building/deploying complex cloud-based solutions, experience implementing AWS environments with Amazon Connect as a must-have, and the ability to translate business objectives into technical solutions and estimates with exceptional communication. The role offers a hybrid work model with partial in-office days, reflects Zendesk’s inclusive culture and equal opportunity stance, notes AI screening may be used, and provides accommodations upon request.

- The role is a Technical Architect at Zendesk who develops customized technical solutions aligned with customers' business needs, owning the end-to-end delivery of implementations and configuring AWS resources for Zendesk Contact Center deployments. - Responsibilities include understanding customer requirements, leading multiplate development and architecture resources, mentoring juniors, translating business objectives into technical solutions, and collaborating with Zendesk Professional Services as the lead technical solution designer in cross-functional engagements. - Required qualifications include a Bachelor's or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building cloud-based solutions, proficiency in backend languages (Java, C#, Node.js, Python), AWS experience, RESTful API familiarity, and strong hands-on coding with AWS Lambda and Python. - Additional duties include producing Technical Design Documents and Zendesk Custom App Specifications, supporting development and testing, assisting in Zendesk environment configuration, conducting technical trainings, and maintaining ongoing communication with Engagement Managers while managing multiple projects. - Zendesk emphasizes a hybrid work model, global diversity and inclusion, equal opportunity employment, AI-based screening for applicants, and accommodations for disabilities, with some in-person attendance required at a local office schedule.

The Senior Engagement Manager at Zendesk will be pivotal in driving the success of complex, high-value client projects, requiring leadership, influential communication, advanced project management, strategic thinking, and mentoring of junior team members. Key responsibilities include serving as the lead client contact, overseeing projects from inception to completion within budget and quality standards, refining delivery methodologies, proactively managing risk, providing strategic oversight, supporting proposals and contract negotiations, staying current with industry trends, collaborating cross-functionally, and ensuring profitability. Qualifications require Spanish and English (Portuguese preferred), 5+ years in client-facing consultancy or professional services with significant leadership, the ability to manage multiple engagements, strong strategic and analytical thinking, excellent interpersonal and communication skills, proficiency with project management software and CRM tools, a bachelor’s degree (Master’s a plus), experience with various contract types, and willingness to travel up to 25%. Location and work approach specify that candidates must be located in Mexico City or Estado de Mexico, with a hybrid schedule that combines onsite and remote work and in-office days determined by the hiring manager. Zendesk emphasizes a diverse, inclusive culture with flexible work options, social impact involvement, and notes AI screening and accommodations processes, reaffirming its status as an equal opportunity employer.

Zendesk is hiring a Manager of the Business Development team for the EMEA region (expanding from its Lisbon hub) to recruit, train, and lead SDRs and BDRs and shape the development of their programs. The role combines leadership and hands-on program development, with responsibility for hiring, coaching, and developing early-career sales talent, inspiring the team to consistently exceed targets, and accelerating career progression while driving agile processes. Candidates must have prior managerial experience with BDRs/SDRs, be fluent in German or Dutch, and bring SaaS sales experience (preferably in Support, Sales, or CRM) with a history of meeting or beating quota, plus expertise in demand generation and cross-functional collaboration. The position is hybrid, offering Mondays and Fridays remote work and in-office presence in Lisbon on Tue-Thu, with the specific schedule determined by the hiring manager, and requires collaboration with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Zendesk emphasizes equality, diversity, and inclusion, may use AI in screening, provides accommodations for applicants with disabilities, and maintains a culture-focused, inclusive environment supported by its global offices and hybrid work model.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

The Prospecting Acceleration Specialist at Zendesk plays a critical role in regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to accelerate ramp time and improve pipeline conversion. You’ll onboard new BDRs through in-person and virtual programs and deliver ongoing enablement on messaging, tools, objection handling, and prospecting strategy. You’ll optimize outbound sequences and messaging using performance data, partner with cross-functional teams, provide field coaching, and surface regional insights to improve programs. Candidates should have 2–4+ years in Sales Development (ideally in SaaS), experience as a BDR at Zendesk or similar, and expertise with outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), plus a strong coaching ability, data-driven mindset, and communication skills. Zendesk emphasizes a hybrid work model, global impact, diversity and inclusion, and equal opportunity employment, with AI screening and accommodations options for applicants.

Zendesk is hiring a Digital Inside Sales Specialist who will become a product expert and articulate Zendesk’s value to both new and existing customers, helping them make informed decisions across multiple touchpoints as part of a new fast-growing team, with training requiring travel to an office before moving to a hybrid schedule. The role's responsibilities include handling a high volume of inbound leads and existing customers via calls, meetings, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and demos; understanding customer needs and turning them into Zendesk champions; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Qualifications include excellent English written communication, the ability to work with a global client base, 2+ years of sales experience (software/SaaS preferred), a strong passion for Zendesk technology, outstanding organizational skills to multitask, and the ability to thrive in a fast-paced environment; in-office work is required 3 days per week. The role features a hybrid work model designed to balance onsite collaboration with remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity employment, may use AI for screening, supports diversity and inclusion, and provides accommodations for applicants with disabilities, including contact information for accommodation requests.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS base, focusing on acquiring new logos and expanding existing partnerships by aligning Zendesk products with clients’ business objectives. The role involves driving top-line revenue, cross-selling to optimize account value, managing key relationships for retention, using data and adoption history to improve win rates and expansion, and creating quarterly territory plans to increase market share. It requires leading complex, multi-month, value-centric sales cycles with proof-of-concept stages, securing C-level sponsorship, collaborating with internal teams to optimize sales strategy, and closing deals with strong negotiation and forecasting skills. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting targets, experience selling to VP and C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. Compensation includes an annualized US OTE of $283,000–$425,000 with a 50/50 base/commission split, potential bonuses or benefits, and Zendesk’s emphasis on hybrid work, diversity, inclusion, and accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive with a proven B2B SaaS sales track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. The role focuses on driving top-line revenue by acquiring new enterprise customers, proactively cross-selling to existing clients, nurturing relationships for retention and strategic partnerships, and using data insights and adoption history to improve prospecting and retention. Key duties include creating quarterly territory plans to increase market share, aligning Zendesk products with client objectives to secure expansions, leading complex multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and forecast to exceed goals, and establishing C-level sponsorship while collaborating with internal teams to close deals. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club membership is a plus), experience selling to VP/C-level executives, the ability to travel, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk offers a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The role is a Zendesk Managed Services consultant responsible for a portfolio of customers, managing backlog, optimizing usage, consulting on best practices, and delivering hands-on support to ensure ongoing value. Responsibilities include minimizing churn, prioritizing work within available hours, maintaining product expertise, educating customers, delegating tasks globally while ensuring quality, helping establish service policies, providing business consultation, handling high-profile escalations, and balancing competing priorities to ensure on-time delivery. Requirements include a bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship skills, comfort interfacing with managers, empathy and technical enthusiasm, travel up to 20%, and English proficiency. Zendesk highlights a hybrid, flexible-work culture with remote options and in-office collaboration part of the week, plus a focus on work-life balance, diversity and inclusion, and social impact. The US base salary range is $106,000–$160,000, with potential bonuses or benefits, and offers are determined by capabilities, experience, and location, with notices about AI screening and equal opportunity employment.

Zendesk is seeking a Design Operations Intern (also known as a Design Program Manager or Producer intern) to join the Product Design team with a specific focus on AI Enablement, responsible for optimizing design workflows, piloting new AI capabilities, and integrating AI as a partner for craft and speed while keeping a human-in-the-loop approach. The role reports to the Director of Product Design Operations and collaborates with the AI Champions to operationalize the future of design at Zendesk. The ideal candidate is AI-literate, process-oriented, people-centered, design-minded, and critically optimistic, able to translate AI capabilities into practical guidance and to question fairness, transparency, and inclusivity. Key responsibilities include workflow optimization for design and research processes enabled by AI, auditing and maintaining an internal AI tool inventory, creating AI-in-Design enablement materials, coordinating the AI Champions program and knowledge-sharing rituals, and measuring adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with Design Thinking and AI tools, strong organizational skills, curiosity, inclusive design focus, and knowledge of ethical AI frameworks; compensation is a US hourly base rate of $31.25-$61.00 with potential bonuses, and the role is hybrid with some in-office presence.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer II for the Messaging Experience group to build integrations and connectors to the ES platform used by thousands, as part of Sunshine Conversations which powers omnichannel experiences across Slack, WhatsApp, Instagram, Messenger and more. In this role you'll own features end-to-end—from design to rollout—draft short design docs for medium to large changes, contribute to platform and data model decisions, and work on reliability and scalability while maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, help improve engineering culture by leading occasional tech talks, and advocate for improvements to CI/CD, monitoring dashboards, and deployment practices. Required qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, with autonomy and collaboration in agile teams; preferred qualifications include experience with distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes/AWS observability, SaaS product development, and event-driven architectures. The role offers a hybrid work arrangement with in-office time, and Zendesk emphasizes diversity, inclusion, equal opportunity, and accommodations, noting that AI may be used in screening applicants.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize the overall Quote-to-Cash framework. The role oversees daily operations of quoting and billing systems, leads initiatives to improve these processes, uses project management to update on internal projects and roadmaps, and serves as the primary liaison to the global Revenue Operations team while-building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems with a commerce-to-cash focus, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, and experience with system implementations and UAT; Salesforce, CPQ, and Zuora experience are a plus. The US base salary range is $116,000-$174,000 with potential bonuses or incentives, and the role follows a hybrid model requiring some in-office presence. Zendesk emphasizes inclusion and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities within a flexible, globally dispersed work environment.

Zendesk is seeking a Corporate Account Executive in a hybrid role (London or Dublin) requiring at least two days in the office per week to grow its corporate SaaS footprint by hunting for new opportunities and closing deals of varying sizes. The role focuses on building and maintaining broad relationships, driving revenue growth, cross-selling, and aligning Zendesk’s products with customers’ goals while leading competitive sales cycles. You’ll maintain a robust Salesforce pipeline, provide accurate weekly, monthly, and quarterly forecasts, and work with internal teams to optimize sales strategies and exceed revenue targets. Requirements include a BA/BS or equivalent, at least 2 years closing B2B SaaS deals or solution engineering experience, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, and Clari, plus an entrepreneurial mindset. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities.

Zendesk in Pune is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R and S2P processes to optimize finance value streams through technology. The role serves as the functional lead on projects, gathering and documenting requirements with finance stakeholders, coordinating cross-functional collaboration, participating in Agile ceremonies, and using AI tools to streamline requirements, plus conducting UAT and supporting change management. Candidates should have 8+ years in business systems analysis (preferably in finance value streams and SaaS), with extensive Workday Adaptive Insights/Adaptive experience, knowledge of NetSuite and Coupa for cross-platform integrations, Agile practice, Jira proficiency, and strong communication and presentation skills. Zendesk highlights core values of exceptional service, delivering simple solutions, taking pride in work, and caring for each other, while maintaining a commitment to diversity, inclusion and equal opportunity. The role is hybrid with in-office requirements and is restricted to candidates physically located in Karnataka or Maharashtra, with accommodations available for disabilities and AI screening of applications.

Zendesk is seeking a Platform Engineer for the Deploy Team to enhance deployment tools and infrastructure used by more than 1,000 engineers, focusing on CI/CD pipelines, Kubernetes-based deployment automation, reliability, and AI-assisted workflows. The mission is to simplify deployment processes by building easy-to-use tools and clear standards so any engineering team can release software smoothly, with AI-enabled automation, monitoring, and improved reliability. Responsibilities include building and maintaining deployment infrastructure and internal tools, collaborating with engineering teams to implement best practices, supporting Kubernetes-based automation, monitoring systems, incident response, and driving improvements in speed, security, and scalability via infrastructure as code. Requirements include experience in DevOps/SRE/Platform Engineering, strong container/Kubernetes/Docker knowledge, coding in Go/Python/Ruby/Bash, familiarity with Terraform or CloudFormation, production systems experience, and experience with monitoring tools like Prometheus, Grafana, or Datadog; nice-to-haves include ArgoCD/Spinnaker, Jsonnet, GitOps, cloud/hybrid setups, and frontend development. The Poland base salary ranges PLN 179,000 to PLN 269,000 annually, with possible bonuses and incentives, plus a hybrid work model requiring some in-office time, opportunities for growth, and a commitment to diversity, inclusion, AI-assisted screening, and accommodations.