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The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems (e.g., Microsoft Copilot, Google Gemini, Slack, Atlassian Rovo) to enable knowledge search, ticketing, context extraction, and automated workflows inside partner AI environments. You will own architectural decisions across the technology stack for scalable, secure, production-grade, LLM-powered integrations, shape APIs with backend and frontend engineers, mentor engineers, and partner with Product and Design to deliver usable, high-performance features while championing observability and CI/CD. Requirements include 8+ years building distributed applications across backend and frontend, expertise in Go (or equivalent), strong TS/JavaScript and React, ability to design clear integrations via REST/GraphQL/event-driven architectures, and a high bar for quality, testing, documentation, and mentorship. Bonus points for experience with Jira/Slack/Shopify/Microsoft Teams integrations, agentic workflows or LLM-driven automation, and building developer tools; tech stack includes Go and TS/JS, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, DynamoDB, and S3. The role offers hybrid work in Melbourne, a diverse and inclusive engineering culture with learning and development support, competitive compensation and leave policies, and Zendesk’s commitment to fairness, with AI-driven screening and accommodations available if needed.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategy, driving adoption, and delivering measurable business impact from initial deployment to scale. The role requires leading cross-functional alignment (Product, Services, Sales, Partners) and managing executive relationships to accelerate time-to-value and ensure renewals and expansion. Responsibilities include acting as the design authority for AI deployments, coordinating with Professional Services and Engineering to remove blockers, maintaining mutual AI roadmaps, and driving data-driven adoption metrics. Qualifications include 5+ years in Customer Success/Experience, 1+ year AI experience, Spanish language fluency, enterprise SaaS GTM or related roles, strong analytics and program-management skills, and a bachelor’s degree with AI strategy or project management certifications preferred. The role is hybrid with in-office requirements, Zendesk’s commitment to diversity and inclusion, and policies on AI screening and accommodations.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform by shaping and delivering long-term AI roadmaps and building executive partnerships to ensure AI initiatives start strong and scale. The mission is end-to-end delivery of customers' AI roadmaps—translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, shaping long-term AI strategy with executive stakeholders, ensuring cross-functional alignment, acting as engagement lead, sustaining mutual roadmaps, owning channel/adoption strategy, and measuring impact with data-driven insights. Qualifications require at least 5+ years in Customer Success/Experience with 1+ year AI experience, French fluency, go-to-customer/GTM experience in enterprise tech/SaaS, experience using adoption and health analytics to forecast churn/expansion, a bachelor's degree (advanced degrees or AI strategy/project management certifications preferred), and demonstrated ability to design and execute success plans. The role is hybrid, with on-site presence part of the week, and Zendesk emphasizes a fulfilling, inclusive hybrid culture, along with AI-screening and equal-opportunity employment that provides accommodations for disabilities.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

Zendesk is looking for a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk’s CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in contact center technologies such as Zendesk, Amazon Connect, and AWS. The ideal candidate will provide strategic direction, possess deep industry knowledge, be autonomous, and display strong communication, analytical, and cross-team collaboration skills. Key responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to identify opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progression, partnering with AWS AMs, conducting regular forecast cadences, delivering tailored value propositions, and managing pipeline at scale while staying ahead of industry trends. Qualifications include a minimum of seven years of cloud contact center sales experience, strong analytical and scale-selling abilities, English fluency (Spanish and/or French a plus), proven channel sales experience, technical familiarity with Zendesk and AWS (advantageous), the ability to work autonomously in a fast-paced environment, experience selling at the C-level, and a proven track record of achieving sales targets and pursuing new business opportunities, with strong communication skills. Zendesk offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a commitment to diversity and inclusion, including fairness in hiring, AI screening disclosures, and reasonable accommodations for applicants with disabilities.

Zendesk is hiring an energetic Inbound Sales Development Representative to join the Sales team, responsible for calling and qualifying leads, creating opportunities in Salesforce, and scheduling meetings with Account Executives in a fast-paced SaaS environment. Ideal candidates are self-starters with strong communication, active listening, and multi-tasking abilities, with a passion for sales and technology; a bachelor’s degree and transferable sales or internship experience are valued. The role includes meeting weekly/monthly quotas (calls, meetings, opportunities) while contributing to a fun, team-focused culture, with a compensation package featuring an hourly OTE of $32.69-$49.04 and a 70/30 base/commission split, plus potential bonuses or benefits, and a hybrid on-site/remote work arrangement. Zendesk emphasizes delivering a calm, high-quality customer experience, supports a hybrid work model, and commits to diversity, equity, and inclusion, while noting that AI may be used to screen applications. Zendesk is an equal opportunity employer offering reasonable accommodations for applicants with disabilities, and provides information on EEO rights and a process to request accommodations via email.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.

The Technical Architect role involves analyzing and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to understand use cases and craft a successful solution. They will lead technically oriented conversations with current and prospective customers, work with the Consultant, Support, and Account Management teams to position and validate implementations, and communicate complex technical concepts to audiences including executives. The role includes providing feedback to influence product development, designing and prototyping technical solutions for use cases, presenting solutions, proposing validated workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1–2+ years of consulting or programming experience (Ruby, Python, Java, C#, JavaScript), strong analytical and scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, high energy and strong communication with English proficiency (additional languages are a plus). Nice-to-have items include experience with global teams, familiarity with backend languages, hands-on Zendesk product experience and certifications; Zendesk emphasizes a hybrid, inclusive workplace with flexible hours, remote work, diversity and inclusion, equal opportunity, and accommodations, and AI may be used to screen applicants.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build and scale connectors for Action Builder, Zendesk’s next-gen iPaaS. The role is hands-on and strategic, involving designing and maintaining third-party connectors with the Connector SDK, defining bundles and templates, leading technical design discussions, and mentoring engineers. You’ll collaborate with the SDK, platform, and product teams to enable rapid, reliable connector delivery at scale, apply AI to speed up connector creation, and ensure integrations are scalable, secure, observable, and performant. Requirements include 7+ years in software development (especially integrations or API-driven systems), strong JavaScript/TypeScript, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, and solid systems design plus a product mindset; bonuses include iPaaS experience, feedback to SDK/platform tooling, or open-source contributions. The role is part of Zendesk’s Pune Product Development Center of Excellence with hybrid on-site expectations (3 days in the office) and relocation to Pune, but there is a location restriction stating hires must be physically located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodation and notes AI may be used in screening.

Zendesk is seeking an Accounts Payable Associate to support fast-paced finance operations, ensuring invoices and expenses are processed accurately using AI and digital tools. Key duties include reviewing and processing PO and non-PO invoices in Coupa, managing daily AP queue clean-up, organizing Philippine entity records, reviewing extracted data for discrepancies, responding to inquiries, resolving exceptions, and assisting with reconciliations and audits, as well as contributing to process improvements. Basic qualifications include 2+ years in accounts payable or finance, familiarity with ERP systems such as Coupa or Netsuite (or similar), proficiency in Microsoft Excel and Google Workspace, English fluency, and willingness to work in Bonifacio Global City (BGC) twice a week. Preferred qualifications include experience with invoice entry or expense report processing, exposure to AI-powered automation or digital tools in a finance or tech setting, strong customer service experience, and background in SaaS or high-growth global tech companies. The role offers a hybrid work arrangement with in-office days determined by the manager, Zendesk’s commitment to values and inclusion, and AI may be used to screen applicants, with accommodations available for applicants with disabilities.

The AI Success Strategist, Customer Success at Zendesk leads end-to-end delivery of customers’ AI roadmaps by translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure initiatives start strong and scale predictably. They own the design and execution of AI adoption and expansion roadmaps, serve as the design authority for deployments, align cross-functional teams (Product, Services, Sales, Partners), and sustain mutual roadmaps that maximize value and secure renewals. Their impact is measured by high customer satisfaction, increased automated resolution usage, retention improvements, and quantifiable commercial outcomes such as revenue growth and account expansion, achieved through data-driven adoption metrics and risk mitigation. Qualifications include 5+ years in Customer Success/Experience with 1+ year AI experience, German fluency, enterprise SaaS GTM or related roles, experience using adoption and health analytics to forecast churn and expansion, a relevant degree (advanced degrees or AI certifications preferred), and strong program management and cross-functional influence skills with knowledge of Responsible AI as a plus. The role is hybrid, requiring part-time in-office attendance at a local Zendesk office with the specific schedule determined by the manager; Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk's Enterprise ML team uses scalable ML solutions, including LLMs and deep learning, to create data-driven business insights and advance AI capabilities across the company. The Machine Learning Engineer role is a technical and strategic position responsible for designing, deploying, and scaling ML systems, driving cross-functional collaboration, and translating complex analytics into actionable business value. Key responsibilities include end-to-end development of ML/AI solutions (LLMs, DL, statistical modeling), building scalable data science pipelines, ensuring enterprise-grade performance and compliance, advancing MLOps practices, and maintaining data workflow integrity and security. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python (with Java/Scala as valued), experience with data pipelines and cloud data warehouses (Snowflake), and strong business acumen with stakeholder engagement. The role is located near SF, Austin, or Madison (not fully remote), with a hybrid on-site schedule; the US base salary ranges from $206k to $308k with possible bonuses/benefits, and Zendesk emphasizes fairness, inclusion, and accommodations.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

Zendesk is hiring a Senior SMB Account Executive for Southeast Asia to drive B2B SaaS growth and deepen customer relationships with a focus on meaningful human connections. The role involves acquiring new customers, expanding existing accounts, cross-selling, using data and customer history to prospect, and maintaining a Salesforce-based pipeline with accurate forecasts. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience, strong presentation, negotiation, and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk highlights its mission, a hybrid work model, and a commitment to diversity, equity, and inclusion, along with AI screening policies and accommodations for applicants with disabilities. Primary performance expectations are to achieve revenue targets, ensure high customer satisfaction and retention, and collaborate cross-functionally to optimize sales strategies and achieve KPIs.

Zendesk is seeking an Account Executive to grow its Commercial SaaS business, focusing on building relationships and delivering AI-powered solutions, including Generative AI, in line with its mission to power exceptional customer service. The role entails owning the full sales cycle—from prospecting to negotiation and closing—nurturing customer relationships for retention, cross-selling to maximize account revenue, and using data and adoption insights to improve new business and expansion. The ideal candidate has a BA/BS or equivalent, 4+ years in B2B SaaS sales or solution engineering, UK/Ireland market experience, proven end-to-end deal management, and the ability to engage C-level and VP leaders, with a solid understanding of AI/ML and Generative AI applications; familiarity with Salesforce, Clari, Groove, and Gong is a plus, along with willingness to travel. Additional duties include maintaining a robust pipeline and forecast to meet quarterly and annual targets, establishing executive sponsorship, and collaborating with internal teams, with a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes equal opportunity, diversity and inclusion, mentions that AI may be used in screening applications, and offers accommodations upon request.

The AI Sales Specialist is a quota-carrying overlay role that partners with the Core Account Executive team to prospect, demo, and close deals, driving adoption of Zendesk’s full AI product suite. They own sales quotas within a defined Zendesk territory and collaborate closely with the core sales team to grow revenue from existing accounts and new business, while building strong customer relationships and applying value-based selling. They lead approved AI proofs of concept, help customers understand the product, and work with the AI and core Success teams to identify expansion opportunities and optimize commercial models and forecasted automation to maximize ARR. They also serve as a subject matter expert for AI solutions, own enablement initiatives in their territory, and ensure product updates and market insights are shared with Core AEs to aid prospecting and qualification, while fostering teamwork and inspiring sales teams in AI and deal execution. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), travel readiness, and likely overlay AE experience, with Zendesk emphasizing hybrid work, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive to expand in Finland and Iceland, focusing on generating net-new business and connecting organizations to Zendesk’s AI-powered CX platform to accelerate growth. You will own the full sales cycle—from prospecting to closing—develop new business, grow and retain existing accounts through strategic relationships, and partner with Customer Success to ensure long-term value. The role requires articulating the value of an AI-first CX approach, leveraging AI-driven sales tools, and engaging executive stakeholders as a trusted advisor while collaborating with Solution Consulting, Marketing, BDR/SDR, and Partner teams. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector, Finnish and English fluency (Danish with Finnish market experience acceptable), and strong CRM/AI tool proficiency with experience in consultative sales and MEDDPICC. The position is based in Denmark with hybrid or remote options, and Zendesk emphasizes equal opportunity and inclusion, noting that AI may screen applications and accommodations are available upon request.

Zendesk is seeking a Commercial Account Executive for Denmark to expand its footprint in the 250–1,500 employee commercial segment with its AI-powered CX platform, and Danish and English fluency are essential. The role involves owning the full sales cycle from prospecting to closing, developing new business, building pipelines, growing and retaining existing accounts, and articulating the value of Zendesk’s AI-first solutions to drive business transformation. You will engage executive stakeholders, build ROI-focused business cases, leverage AI-enabled sales tools, and collaborate with Solution Consulting, Marketing, Customer Success, and Partner teams to deliver seamless, customer-centric experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector, a proven track record of meeting or exceeding quotas, strong Danish and English communication skills, CRM experience (Salesforce preferred), and familiarity with AI, automation, and modern CX concepts (with MEDDPICC-style selling). The role is based in Denmark and can be hybrid or fully remote, and Zendesk emphasizes an inclusive culture with equal opportunity employment, potential AI screening of applications, and accommodations for disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, introducing innovative solutions, and expanding Zendesk’s impact with both new and existing customers. You will directly drive top-line revenue by acquiring new enterprise customers, cross-selling additional products, managing key relationships for maximum satisfaction and retention, and using data insights to improve conversion, retention, and expansion; you’ll also create quarterly territory plans to increase market share in the Enterprise sector. The role requires a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of quota attainment, experience navigating complex multi-month deals and renewals, selling to VP and C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, and Zendesk emphasizes a purpose-driven, inclusive culture with a commitment to global diversity, equity, and inclusion. Zendesk may use AI for screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and points applicants to resources about EEO rights and workplace diversity.

Zendesk is seeking an Enterprise Account Executive for The Netherlands to grow the enterprise account base and close deals of varying sizes by building new relationships and expanding existing partnerships aligned with customers' goals. You will drive top-line revenue by acquiring new enterprise customers, developing account-expansion strategies, cross-selling additional products, and using data insights and adoption history to improve prospecting, retention, and expansion across the pipeline. The role requires a BA/BS or equivalent, Dutch proficiency, at least 5 years of B2B enterprise SaaS sales experience in the Netherlands with a track record of exceeding targets, and the ability to navigate complex multi-month cycles and renewals and to sell to VP/C-level executives both in person and remotely. You should have entrepreneurial spirit, strong collaboration skills, and be adept at territory and account planning, with excellent presentation, negotiation, and deal-closing abilities, plus familiarity with Salesforce, Outreach, and Clari, and willingness to travel. Zendesk promotes a hybrid, inclusive work culture, equal opportunity employment, and transparency around AI screening, and provides accommodations for applicants with disabilities while inviting candidates to help power exceptional customer experiences.

The Zendesk Unified Analytics Vega team is seeking an Engineering Manager to lead a diverse full-stack team of 6–10 engineers and drive the development of advanced analytics solutions like HyperArc and Explore, including integrating AI tools to enhance data-driven decision-making. You will mentor the team, cultivate continuous improvement and knowledge sharing, and collaborate with stakeholders and other Zendesk engineering groups to align on product vision while ensuring scalable, high-performance, maintainable code and transparent cross-team communication. The ideal candidate has proven experience managing full-stack analytics teams, a strong background in reporting and analytics with AI tool integration a plus, and technical fluency in front-end (JavaScript/React) and back-end (Java, Ruby) within distributed systems, plus leadership and communication skills and a commitment to diversity and learning. Zendesk is a global software company serving over 100,000 paid customer accounts in 150 countries, promotes diversity and inclusion, and supports a hybrid work model with in-office presence part of the week; it also provides a Candidate Privacy Notice and information about accommodations for applicants. The Poland annualized base salary for this role ranges from PLN 324,000 to PLN 486,000, with actual compensation determined by experience and capabilities and potential bonuses or benefits; the company notes that AI may be used in screening applicants.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

Zendesk is seeking a curious UX Research Intern for a 12-week program in Poland starting July 2026, focused on learning the fundamentals of UX research. The role involves supporting UXR initiatives, collaborating with global researchers, translating insights into shareable materials, and gaining hands-on research skills within a small, diverse team. Requirements include being enrolled in a postgraduate degree related to the field, basic research-method knowledge, strong communication and independence, time-zone flexibility, and eligibility to work in Poland for the duration (SQL skills are a bonus). Compensation is zł98,280 as the annual base salary, with potential bonuses or benefits, and a hybrid work arrangement requiring some in-office presence scheduled by the hiring manager. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and remains an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring a Product Design Intern to work with designers, product managers, and engineers globally to research user needs, design flows and interfaces, prototype solutions, and test ideas with users. The role emphasizes rapid prototyping and strong design craft, and the ideal candidate is curious, user-focused, proactive, collaborative, and eager to learn how great products are built, turning complex problems into simple, elegant designs while seeking feedback. Interns will practice skills such as designing user-centered solutions from research, translating problems into intuitive experiences, prototyping at varying fidelities, collaborating across functions, working in an agile environment, defending design decisions, and presenting work, with mentorship on a fast-paced, collaborative team. Requirements include being actively enrolled in a Design/HCI/UX/Psychology or related degree with graduation by 2027, a portfolio, familiarity with Figma and AI-enabled design workflows, and work authorization; the role is hybrid with 2–3 days per week in the local office and collaboration primarily via Zoom. The Poland base salary is zł98,280 per year, and Zendesk is an equal-opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns, partnering with demand generation, field marketing, and customer success, and optimizing Marketo to improve customer experience and campaign performance. Responsibilities include setting strategic goals, driving cross-team priorities, ensuring on-time campaign launches, prioritizing work in Asana, monitoring progress, resolving issues, and enforcing scalable quality controls and processes. The role also covers Marketo administration and optimization—designing automation patterns, executing A/B tests, troubleshooting deliverability, and maintaining system hygiene. Collaboration across marketing, sales, audience management, and external vendors is essential, with accountability for SLAs and owning the customer experience and data-driven improvements. Qualifications include 8+ years in enterprise email marketing, Marketo proficiency, expertise in lead nurturing/segmentation/scoring, and preferred credentials such as Marketo Certified Expert, plus ABM and analytics familiarity; the position offers a US base salary of $160k-$240k, a hybrid work arrangement, and Zendesk’s commitment to diversity and accessibility.

Zendesk is hiring an AI Services Consultant to implement and optimize its AI-powered Resolution Platform, serving as the technical expert and trusted advisor for customers. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. Overarching objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities include technical guidance, change management and training, successful project delivery, maintaining customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align AI roadmaps and achieve measurable outcomes. Requirements include 3+ years in consulting/professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant degree (AI strategy or PM certifications preferred), strong program management and communication skills, and a hybrid in-office/remote work setup, with Zendesk emphasizing diversity and accommodations as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team, serving as the technical and product expert for the AI-powered Resolution Platform to accelerate value and customer adoption. The mission is to provide technical solutions and remove blockers, guiding customers through complex configurations with agility to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery with defined scope and timelines. Key responsibilities include providing technical guidance, facilitating change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, adoption analytics and success-plan experience, a relevant degree (advanced degrees or AI/PM certifications preferred), plus a hybrid work arrangement and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is building an AI Delivery team within Professional Services and is hiring an AI Services Consultant to serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick time-to-value. The mission is to provide technical solutions, remove blockers, and act as a trusted advisor, guiding customers through complex configurations to achieve measurable business outcomes. Key objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and integrations, and running end-to-end projects with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, ability to use adoption analytics to forecast churn and expansion, strong communication and project management skills, and a Bachelor’s degree with AI strategy or PM certifications preferred. The role is hybrid with part of the week in the local office (schedule set by the hiring manager), Zendesk emphasizes diversity and inclusion and may use AI screening, and accommodations are available for applicants who need them.

Zendesk is hiring a Sales Development role for the EMEA region to drive new business, build the sales talent pipeline, and deliver an outstanding customer experience as part of a fast-growing team. The candidate will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new segments, and generate high-value pipeline across startups, unicorns, and enterprise customers, while using social tools to source leads and aiming to overachieve targets. Requirements include native German and English fluency, Polish or another CEE language a plus, at least 6 months in a sales environment, interest in consultative SaaS sales, strong communication, a bachelor's/master's, and availability to work in a hybrid Lisbon-based setup. Zendesk offers supportive leadership and a peer-buddy system, flexibility between home and office, and a culture focused on development, collaboration, and a fulfilling, inclusive experience with a global footprint. Zendesk is an equal opportunity employer, commits to diversity and accommodations for disabilities, may use AI in screening, and provides an email for accommodations (peopleandplaces@zendesk.com).

The Senior Analyst, Ops Integration at Zendesk will manage employee lifecycle administration with speed and accuracy, emphasizing customer (employee) service, problem-solving, and scalable solutions. Responsibilities include turning ad hoc processes into scalable capabilities, building playbooks, embedding new capabilities across the Service Excellence team, and serving as the escalation path for pre-hire, onboarding, job transition, and offboarding tasks. The role will coordinate IT, Procurement, and Legal for lifecycle administration, drive new technology or process implementations, and lead process and systems work streams for initiatives such as M&A activity, new country setup, and new tech deployments, while working cross-functionally to bridge gaps. Requirements include a bachelor’s degree in HR, Business Administration, or a related field; 4-6 years of HR operations experience; strong problem-solving, attention to detail, and communication skills; the ability to manage multiple projects; Workday experience is required, with Zendesk experience preferred, and proficiency in Excel/Google Sheets for data analysis and reporting. Location is in Mexico City or the State of Mexico with a hybrid schedule requiring some in-office presence; Zendesk promotes diversity, equity, and inclusion, may use AI in screening, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with a contact for accommodation requests.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to launch and scale AI initiatives. The role acts as the design authority for AI deployments, leading solution design reviews and coordinating with Product, Professional Services, and Engineering to resolve blockers and guide adoption from initial launch through expansion. You will define a long-term AI vision, align internal and external stakeholders, and drive structured discovery and success-planning engagements that yield measurable milestones early in the lifecycle, with success measured by adoption, satisfaction, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering quantified commercial outcomes such as renewals and revenue retention. The role requires 5+ years in Customer Success/Experience with at least 1 year in AI, prior enterprise SaaS GTM or related roles, strong adoption analytics experience, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and it is based in Mexico with a hybrid in-office schedule; Zendesk emphasizes diversity and provides accommodations as needed.

Zendesk is seeking a forward-thinking Commercial Account Executive (Expansion) to grow its Commercial SaaS customer base using AI-driven insights and data-powered strategies. The role involves driving revenue, prospecting with AI analytics and customer intent data, managing relationships for retention and cross-sell, leading complex AI-enabled sales cycles, maintaining a robust pipeline with predictive analytics, and collaborating with Solutions Engineers and AI specialists to co-design innovative solutions. Requirements include a BA/BS or equivalent, 3+ years in B2B SaaS sales or solution engineering with a proven record of closing complex deals, experience engaging with VP/C-suite levels, and proficiency with AI/digital tools (Salesforce, Outreach, Clari) plus willingness to travel. The US on-target earnings (OTE) range is $191,000 to $287,000 with a 50/50 base/commission split, and the role is hybrid with some in-office time; actual offers depend on capabilities and location. Zendesk emphasizes a mission to elevate customer experiences, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

Zendesk seeks an AI Services Consultant to act as the technical and product expert for the AI-driven Resolution Platform, delivering quick value for customers through expert configuration and optimization. The mission is to remove roadblocks, guide customers through complex AI setups with agility, and drive transformative business outcomes by optimizing AI solutions. Overarching objectives include accelerating time-to-value through adoption and operational excellence, serving as the customer’s AI expert, and leading end-to-end delivery with clear scope and timelines. Requirements include 5+ years in consulting or professional services, enterprise tech/SaaS go-to-market or customer success experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and strong consulting, communication, project management, and AI technical skills. The role offers a US base salary of $137k–$205k with potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to diversity and inclusion, noting that AI may screen applications and accommodations are available for disabilities.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

Zendesk is hiring an AI Services Consultant within Professional Services to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, turning customer goals into the right configurations and removing blockers quickly while leading end-to-end delivery. Key responsibilities include providing technical guidance on implementation, facilitating change management and training, delivering projects on time with high quality, maintaining strong customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap and address technical challenges. Qualifications include fluency in French or German with English, 5+ years in consulting/professional services, experience in enterprise technology/SaaS GTM or related roles, use of adoption analytics for forecasting churn/expansion, ability to design success plans, a bachelor's degree (advanced degrees and AI/project management certifications preferred), and strong program management, communication, and AI proficiency. The role offers a hybrid work model (generally 2 days in-office, with 3-4 days per week during the first 90 days), a commitment to diversity and inclusion, and information about AI-based screening and accommodations for applicants as per policy.

Zendesk is hiring an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, helping customers implement and optimize AI solutions for rapid value. The role operates on a hybrid model with 2 days in the office, but during the first 90 days you’ll be in-office 3–4 days per week to embed in the business and drive outcomes. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive measurable business outcomes and AI adoption. Responsibilities include delivering expert implementation guidance, change management and training, ensuring on-time project delivery, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer’s AI roadmap. Requirements include fluency in German or French plus English, 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, familiarity with adoption analytics and success plans, relevant degrees and AI or project management certifications, and a commitment to DEI with AI-based screening in the hiring process.

Zendesk is seeking a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines product expertise with coaching to deliver measurable AI outcomes for customers. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, ensuring consistent execution across customers, and maintaining recurring, outcome-driven cadences to drive retention and expansion. Key objectives include owning a defined portfolio’s delivery and forecast, driving double-digit adoption of automated resolutions, shortening time-to-value, improving GRR/NRR, and operationalizing repeatable playbooks and risk mitigation processes. You’ll impact through org leadership, strategic product partnership, cross-functional coordination, executive engagement, portfolio risk forecasting, responsible AI governance, and driving adoption and expansion in collaboration with Sales and Finance. Requirements include 7+ years in enterprise SaaS-related customer-facing roles with 2+ years in AI, 2+ years of people management (6–10 direct reports), go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (AI strategy or PM certifications preferred), strong cross-functional influence and communication, and a US OTE of $160k–$240k with a 70/30 base/commission mix plus hybrid work arrangements.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, translating data into board-ready recommendations, promoting best practices and technology, and coordinating cross-functional execution across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration design/execution, strong cross-functional leadership, analytical and communication skills for C-suite/board audiences, and the ability to thrive in a high-growth global environment. The position is fully flexible/remote with optional in-person collaboration, and has a US base salary range of $174k–$262k plus potential bonuses/benefits, with offers based on capabilities, experience, and location. Zendesk emphasizes inclusive hiring, DEI, and that AI may be used in screening; it is an equal opportunity employer that offers accommodations for disabilities and veterans.

Zendesk is looking for an Employee Service Sales Specialist to grow its Employee Service business in both B2C and B2B markets by building relationships with key decision-makers and expanding current partnerships. The role involves positioning Employee Service use cases for HR/IT challenges, supporting the full sales cycle, delivering ROI analyses, providing subject-matter expertise to the sales team, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, 8–10 years of HR/IT sales experience with at least 3 years in Employee Service sales, a strong quota track record, the ability to navigate complex sales cycles and travel as needed, and an entrepreneurial, collaborative mindset. The US annualized OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, and compensation may include bonuses or incentives with location-based variations; base salary is reported separately from bonuses. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and provides accommodation and diversity/inclusion resources.

Zendesk's AI Services Consultant role involves delivering technical solutions on the AI-powered Resolution Platform, acting as the customer's technical expert and trusted advisor to accelerate value and adoption. Its objectives are to accelerate time-to-value by driving AI adoption and operational excellence, translate customer goals into the right configurations and integrations, and lead end-to-end delivery. The role's mission is to remove roadblocks for customers, guide them through complex configurations with agility, and ensure measurable business outcomes from initial deployment to scale. Requirements include 5+ years in consulting or professional services, enterprise SaaS/go-to-market experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (AI strategy or project-management certifications preferred), and Mexico-based hybrid work with in-person presence in Mexico City or Estado de Mexico. Zendesk champions diversity and inclusion, uses transparent AI screening, and supports accommodations for disabilities within a hybrid, globally connected workplace.

Zendesk is hiring an AI Services Consultant in its Professional Services team to drive the deployment and adoption of AI on the Zendesk AI-powered Resolution Platform, acting as the technical and product expert to deliver quick time-to-value for customers. The mission is to provide technical solutions and remove roadblocks, guiding customers through complex configurations to drive transformative business outcomes, with overarching goals to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery. Key responsibilities include offering expert guidance on implementation and optimization of Zendesk AI products, facilitating change management and training, ensuring timely project delivery, maintaining high customer satisfaction, and collaborating with internal teams like Customer Success and Sales to align on the customer AI roadmap and overcome blockers. Requirements include 3+ years in consulting/professional services, experience in go-to-customer/GTM roles in enterprise tech or SaaS, experience with adoption analytics and success plans, a related bachelor’s degree (AI strategy or project management certifications preferred), strong program management and communication skills, and the need to be located in Mexico City or Estado de Mexico with a hybrid in-office schedule. Zendesk highlights its commitment to diversity and inclusion, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

The AI Services Consultant at Zendesk, within the AI Delivery team, serves as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to achieve quick time-to-value. The role’s mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive seamless integration and measurable business outcomes from AI deployments. Overarching objectives include accelerating customers’ time-to-value by driving adoption and operational excellence, acting as the customer’s AI technical expert to translate goals into the right configurations and design choices, and leading end-to-end delivery with clear scope and timelines. Key responsibilities encompass technical guidance, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to align on the customer AI roadmap and remove blockers. Requirements include 7+ years in consulting/professional services, enterprise tech/SaaS GTM experience, experience with adoption analytics and success plans, a relevant degree (advanced degrees or certifications in AI strategy or project management preferred), and a hybrid work arrangement with part-time in-office attendance; Zendesk also emphasizes equal opportunity, diversity, inclusion, and accommodations for applicants.

The role is Manager, AI Delivery in Zendesk’s Professional Services, leading a team of 6–10 consultants to deliver AI-enabled customer service implementations with quick time-to-value, combining product authority with people leadership. You will manage and grow a high-performing AI Delivery team, set strategy and operating rhythm, staff projects appropriately, tightly scope work, escalate blockers, and align with Sales, Customer Success, and Product to improve adoption, satisfaction, retention, and expansion at scale. The overarching objectives are to scale the AI Delivery organization through hiring and development, deliver predictable outcomes and time-to-value while proactively managing risks, and drive cross-functional alignment to create a repeatable AI delivery motion with aligned roadmaps and expansion paths. Key responsibilities include building the delivery operating model, owning capacity and staffing strategy, driving outcome-based execution, leading cross-functional go-to-market alignment, and developing team capability and product authority at scale. Qualifications require 7+ years in professional services or related roles with 2+ years in AI-related work, 2+ years of people management (6–10 direct reports), GTM experience in enterprise tech, adoption analytics experience, a relevant degree, and a hybrid work model, along with Zendesk’s commitment to diversity and equal opportunity and the note that AI screening may be used in the hiring process.

Zendesk's AI Services Consultant role, part of the Professional Services AI Delivery team, is the technical and product expert for the AI-powered Resolution Platform, focused on delivering quick time-to-value through customer configuration and optimization. The mission is to provide technical solutions and remove roadblocks for customers, acting as a trusted advisor and guiding complex configurations with agility and precision, leveraging strong consulting and project-management skills. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence, serving as the customer’s AI technical expert to translate goals into the right configurations and designs, and leading end-to-end delivery with clear scope and timelines. Key responsibilities span technical guidance, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to ensure AI roadmaps align with measurable business outcomes. Requirements include 5+ years in consulting/professional services (7+ for SP7), experience in GTM/enterprise tech roles, adoption analytics and success planning, relevant degrees and AI/PM certifications, plus a hybrid work model with part-office presence and a commitment to diversity and inclusion.

The Account Executive (AE) at Zendesk is responsible for driving revenue growth in an assigned territory by owning and shaping the customer’s end-to-end decision-making, focusing on influencing executive-level decisions and delivering predictable results rather than merely building relationships. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, maintaining accurate sales forecasts, and proactively qualifying opportunities to focus on winnable deals. The role emphasizes deal strategy and decision enablement—identifying economic buyers, mapping the decision process, quantifying ROI and business value, and producing executive-ready materials—along with closing activities such as pricing, contracts, and addressing legal or security requirements early, plus cross-functional collaboration. Required qualifications include proven B2B SaaS sales experience, a track record of closing mid-to-large, multi-stakeholder deals, experience selling to executives, strong pipeline/forecast management, and core competencies like data-driven decision making, resilience, and accountability; the description also lists not-a-fit traits to avoid overly relationship-focused or optimistic forecasting tendencies. Zendesk frames this role within a Hybrid work model, ICONIC values, commitment to diversity and inclusion, and available accommodations, noting that AI may be used in screening.

Zendesk is seeking a Senior AI Data Engineer for its AI Copilot organization to build and scale data infrastructure that powers real-time AI-driven features for customer service agents, embracing a “ship to learn” philosophy. Responsibilities include designing, building, and maintaining scalable ELT pipelines; enabling real-time, contextually relevant AI capabilities and continuous learning; collaborating with ML scientists and engineers on model experimentation and deployment for LLM-powered features; building and optimizing SQL data models with dbt for AI insights and ROI measurement; implementing cost optimization for large-scale pipelines and supporting ML model monitoring and product metrics, while contributing to a self-improving AI vision and ensuring reliable data foundations across teams. Required qualifications include 5+ years of data engineering experience with big data pipelines, strong SQL and data modeling, hands-on dbt, fluent Python (Ruby a plus), experience with Snowflake/Redshift/BigQuery, familiarity with AI/ML workflows and production-grade performance, capacity planning, and cost optimization, plus experience with Kafka, Docker, Kubernetes, and AWS, and the ability to adapt to changing priorities and collaborate effectively. Preferred qualifications include Metaflow for ML orchestration, LLM evaluation/monitoring tooling, MLflow for experiment tracking, SnowPro Core or equivalent expertise, Spark (PySpark), Tableau or Looker for BI/analytics, and experience building data infrastructure for product-led growth and self-service analytics. The tech stack and working model include Python and Ruby on AWS, Metaflow and MLflow, data stored in S3/RDS MySQL/Snowflake with dbt, ELT via dbt and Kafka, services and models deployed to Kubernetes with Docker, heavy use of LLM technology, Terraform and GitHub Actions, plus a hybrid work arrangement with some in-office days; Zendesk emphasizes equal opportunity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk in Kraków, Poland is offering a 3-month paid, full-time Intern Software Engineer internship from July to early October 2026, with the best interns potentially offered a full-time position after completion. Interns will collaborate with engineers across the globe to build scalable, high-performance products, pair with experienced engineers, ship code to production, and use metrics and distributed tracing to instrument changes, gaining hands-on experience with real-world challenges. You'll work on building applications across teams using languages like Ruby on Rails, Java, Scala, PHP, or Golang, with the opportunity to learn even if you aren’t proficient yet. Basic qualifications include being enrolled in a Computer Science or related degree (penultimate year preferred), basic coding skills in at least one language, eligibility to work in Poland (no visa sponsorship), and being located in Kraków for the full duration. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with in-office days, and notes a base salary around 98,280 PLN, with potential bonuses and accommodations as applicable.

Zendesk seeks an Agentic AI Strategist on the Forward Deployed Engineering team in APAC to prove the ROI of Zendesk AI by rapidly deploying live pilots that reduce support costs and improve service quality. The role sits at the intersection of high-stakes sales strategy and hands-on technical work, acting as the "Proof of Value" architect for strategic enterprise customers. You will lead the pilot lifecycle, perform hands-on configuration of AI Agents and Copilots, drive AI readiness with data and knowledge-base improvements, and align pilots with business outcomes while coordinating with Sales, Solutions Consulting, and Customer Success. Basic qualifications include advanced Zendesk product knowledge, 5+ years in Enterprise SaaS in implementation/solutions architecture/technical consulting, API/webhook proficiency, CX expertise, and proven project management; preferred qualifications include AI/automation background, change management certification, and APAC market knowledge. The role is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in applicant screening and providing accommodation options.

Zendesk is hiring an Account Executive with proven B2B/AI sales experience to grow its business in Portugal by building relationships and expanding offerings for new and existing customers. The role emphasizes driving top-line revenue, penetrating top-tier accounts, cross-selling, and using data and customer history to optimize retention and expansion. You will create quarterly territory plans, manage complex multi-month deals with proofs of concept, secure C-level sponsorship, negotiate and close value-centric deals, and maintain an accurate forecast. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting targets, experience selling to C-level executives, familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, ability to travel, and fluency in Portuguese, Spanish, and English. Zendesk promotes a diverse, inclusive, hybrid work environment globally, notes that AI may screen applications, and provides accommodations for disabilities as an equal opportunity employer.

Zendesk is seeking a highly technical Principal Product Manager to drive AI-powered features that automate CX tasks and improve agent performance and customer satisfaction. You will define and own the roadmap for high-growth areas on the Zendesk platform, synthesize customer insights, and lead cross-functional teams to bring AI-driven capabilities from concept to launch. The role requires 7+ years of product management experience in fast-paced agile environments, strong prioritization, research-informed roadmaps, the ability to balance long-term vision with incremental value, excellent communication, independence, and a track record of launching AI features. Nice-to-have qualifications include experience in the Customer Experience industry, prior ML feature launches, and the ability to develop data-driven KPIs. Zendesk offers ownership and impact, a focus on delivering high-quality software, a hybrid work model, and a commitment to diversity and inclusion, along with policies on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilot engagements that demonstrate the value of Zendesk AI through technical configuration, integration, and validation against success metrics. The role sits at the intersection of technology and strategy in the pre-sales cycle, building working pilots for high-value customers, aligning them with strategic business outcomes, and collaborating with the Sales and Solutions/Customer Success teams to accelerate time to signature. Key responsibilities include owning pilot discovery, scoping and delivery; configuring AI features and integrations; coordinating with Professional Services; maintaining readiness; flagging product gaps; designing testing and QA for AI agents and Copilot; and ensuring a thorough post-pilot handoff. Required attributes include startup agility, strong Zendesk product knowledge, consultancy experience, a highly technical skill set with rapid solution-building ability, project management and change-management experience, and a proven track record of accelerating adoption with metrics such as pilot conversion rate, automation/augmentation of tickets, time-to-value, and knowledge transfer. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid in-office schedule, and Zendesk emphasizes diversity, inclusion, flexible work options, and accommodations, including AI screening as part of the hiring process.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

The Finance & Strategy team acts as trusted advisors guiding critical C-level decisions through insightful analyses and partnerships to support scaling the Product Roadmap and the company’s mission. The Senior Finance Manager will influence business decisions by building high-precision forecasts and complex financial models, partnering with Product & Engineering leaders to translate insights into actionable recommendations. Responsibilities include serving as the lead partner to Product Development, creating financial models for product launches (TAM/SAM/SOM, ARR targets, COGS, opEx), performing ongoing/ad hoc analyses, delivering KPI reporting, driving process improvements, and owning the budgeting and period-end close with the Controller’s group. Requirements include 10+ years of relevant experience, advanced modeling skills (Excel/Google), strong analytics and communication, leadership potential, proficiency with planning tools (Adaptive, Hyperion) and planning systems, and the ability to manage ambiguity and multiple priorities. The role offers a US base salary range of $147k-$221k with potential bonus/benefits, a hybrid work model requiring in-office presence part of the week, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

Zendesk is hiring a highly skilled Analyst to lead the Analysis area within its Business Intelligence team, balancing technical and soft skills at 50-50 and building the function's foundation, direction, and data governance from scratch. The role will lead projects, present to stakeholders, mentor peers, and step in as team leader when the manager is unavailable, while refining requirements with internal customers and translating business needs into BI solutions. It also includes developing user learning materials, conducting data profiling to choose the best data sources, transforming data into impactful dashboards and reports, performing moderate to complex statistical analyses, and collaborating with data engineers on validation and testing, while expanding expertise in the data ecosystem and emerging BI trends. Required: 6+ years in Analytics or BI; proficiency in SQL, data analysis, and dashboard building; strong business understanding and leadership; nice-to-have skills include Python, Looker, Tableau, and project management. The position requires being physically located in Mexico City or Estado de Mexico, with a hybrid work model and in-office schedule determined by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI-driven screening, and accommodations for disabilities.

Zendesk is hiring a versatile Development Analyst with strong data engineering, dashboard development, AI, and cloud skills, comfortable working in Agile environments. Key responsibilities include building SQL-based data pipelines in DBT, creating and maintaining dashboards in Tableau and Looker, defining new metrics and methodologies, and maintaining the technology stack with AI implementations. Required qualifications are SQL 5+ years, databases 4+ years, dashboard development 4+ years, and Python 3+ years. Nice-to-have items include cloud platforms, ML/AI, data visualization tools such as Tableau/Looker, DBT, Agile experience of 2+ years, and broader data engineering; candidates must be located in Mexico City or Estado de Mexico, with a hybrid work model. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening for applicants, and provides accommodations for applicants with disabilities; the role supports a hybrid in-person/remote arrangement and directs inquiries to their careers page.

1) Atlassian offers flexible work arrangements—office, remote, or hybrid—but you must be based in a country where Atlassian has a legal entity (France, the Netherlands, Germany, or the UK), and relocation support is not provided. 2) The company serves over 300,000 customers worldwide and aims to unleash every team's potential with powerful software, anchored in a “play as a team” culture where employees collaborate with Atlassian, not just work for it, as it responsibly integrates AI into cloud products and helps migrate customers with transparent costs. 3) The role involves steering the use of a portfolio of products and services for a high-value customer base, understanding their long-term business goals, and crafting customized strategies to drive mutual growth and success. 4) What you'll do includes developing and implementing strategic sales and account plans to maximize expansion and customer success, building relationships with key decision-makers and C-level executives, coordinating with internal teams and partners, leading complex negotiations, researching markets, staying current on industry trends, and reporting performance while traveling to industry events. 5) Your background includes 10+ years of quota-carrying enterprise software sales, fluency in Spanish and English, proven experience with C-level relationships and complex multi-stakeholder procurement, building and leading territory and strategic account plans, leading or coordinating account teams, and a track record of achieving targets and driving transformation deals in large global accounts.

Atlassian offers flexible work options (office, home, or hybrid), but you must be located in a country where the company has a legal entity (France, the Netherlands, Germany, or the UK) and relocation assistance is not provided. Atlassian serves over 300,000 customers worldwide, aiming to unleash the potential of every team through software, drive customer impact, and sustain revenue growth, all within a culture that emphasizes teamwork. The company is leading the responsible integration of AI into its cloud products to migrate customers to the cloud, focusing on cost transparency, faster collaboration, and accelerated business outcomes. The role involves steering the use of products and services for high-value strategic customers, understanding their long-term goals, and crafting customized strategies for mutual growth. Candidates should have 10+ years of quota-carrying enterprise software sales experience in Spanish and English, with a proven track record in executive relationship-building, complex procurement, territory and strategic account planning, leading account teams, and driving multi-million-dollar transformation deals.

Atlassian supports flexible work locations (office, home, or hybrid) to help balance personal priorities, but the role must be located in a country with a legal Atlassian entity (France, Netherlands, Germany, or the UK) and relocation isn’t offered. The company serves over 300,000 customers worldwide and aims to unleash the potential of every team through software, emphasizing teamwork and knowledge sharing, while leading responsible AI integration to migrate customers to the cloud with transparent costs. The role focuses on steering the use of products and services for a strategic set of high-value customers, understanding their long-term goals, and crafting customized strategies to drive mutual growth and success. You’ll develop and implement strategic sales and account plans to maximize expansion and customer success, build relationships with key decision-makers and C-level executives, align solutions to objectives, collaborate cross-functionally to streamline sales and satisfaction, lead complex negotiations, conduct market research, and travel to engage clients and industry events. Required background includes 10+ years of quota-carrying enterprise software sales, fluency in Spanish and English, experience building C-level relationships and navigating complex multi-stakeholder procurement, leading territory and strategic account plans, coordinating account teams, a proven track record of meeting targets, and experience driving transformation deals in large global accounts with multi-million-dollar spend.

Atlassian offers flexible work options (office, home, or hybrid) but the role must be based in a country with a legal entity (France, the Netherlands, Germany, or the UK) and relocation support is not provided. The company serves over 300,000 customers worldwide and aims to unleash every team's potential with software, drive customer impact and revenue growth, and emphasizes a team-based culture where employees work with Atlassian, not for Atlassian, while leading responsible AI integration into cloud products to migrate customers with cost transparency. The role involves steering the use of various products and services for the most strategic, high-value customers, overseeing a defined set of accounts, understanding their long-term goals, and crafting customized strategies for mutual growth. What you'll do includes developing and implementing strategic sales and account plans to maximize expansion and customer success, building relationships with key decision-makers and C-level executives, understanding objectives and positioning solutions, coordinating with internal teams and partners, leading complex negotiations and market research, staying informed on industry trends, and providing performance updates while traveling for events. Your background requires 10+ years in quota-carrying enterprise software sales, fluency in Spanish and English, experience with C-level relationships and complex procurement, proven ability to build and lead territory and strategic account plans and coordinate account teams, a track record of meeting targets, and experience driving transformation deals in large global accounts with multi-million-dollar spend, plus the energy to lead and inspire your team.

Atlassian offers flexible work options (office, home, or hybrid) and requires you to be located in a country with a legal entity (France, the Netherlands, Germany, or the UK), with no relocation support provided. The company serves over 300,000 customers worldwide and aims to unleash the potential of every team through software, emphasizing a “play as a team” culture where employees work with Atlassian, not for Atlassian. They are leading responsible AI integration into their cloud products, migrating customers to the cloud with cost transparency, faster collaboration, and stronger business outcomes, while constructing and executing a powerful sales strategy. The role focuses on steering the use of various products for high-value, strategic customers, understanding their long-term goals, and developing customized growth strategies to foster mutual success. Requirements include 10+ years of quota-carrying enterprise software sales, fluency in Spanish and English, experience building C-level relationships, navigating complex procurement, and a proven track record in leading territory and strategic accounts, including multi-million-dollar transformation deals.

Atlassian supports flexible work arrangements, hires globally where they have a legal entity, conducts interviews and onboarding virtually as part of a distributed-first approach, and this remote field sales role is based in the Netherlands or the UK. They serve over 300,000 customers worldwide, including NASA, IBM, and Coca-Cola, with a mission to unleash every team’s potential through software and a culture of teamwork and shared wins. The Account Executive, Enterprise is responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and coordinating with internal teams such as Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Key duties include developing named account or territory plans, executing strategic sales plans, qualifying leads, engaging decision makers, presenting solutions, negotiating pricing, forecasting, and staying informed on industry trends, with travel to meet clients and attend events. The role emphasizes being the main contact for designated accounts, running strategy plays to build long-term relationships, managing complex sales cycles, and collaborating with Channel sales to craft territory or named account strategies.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. - The role is a remote, field sales position for an Account Executive, Enterprise, ideally based in the Netherlands or UK to enable collaboration. - Atlassian serves over 300,000 customers worldwide and aims to unleash team potential through software, guided by a teamwork-centered culture where employees work with Atlassian, not for Atlassian. - The role involves developing named account or territory plans, executing strategic sales, qualifying leads, building C-level relationships, delivering solutions, negotiating contracts and pricing, forecasting, and collaborating across internal teams to ensure customer success through complex sales cycles. - Travel is required to meet clients and attend industry events, while building long-term relationships and coordinating with channel partners and other stakeholders.

Atlassian supports flexible work arrangements—employees can work in an office, from home, or a combination, and the company hires in any country where it has a legal entity, with interviews and onboarding conducted virtually as part of its distributed-first approach. This is a remote, field sales position for Account Executive, Enterprise, and the company is seeking someone based in the Netherlands or the UK to collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. Atlassian serves over 300,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola, and aims to unleash the potential of every team through powerful software while reinforcing its value of “play as a team” where employees work with Atlassian, not for Atlassian. In this role you will develop and implement named account or territory plans, execute strategic sales plans, identify and qualify leads, build relationships with decision makers (including C-levels), negotiate contracts and pricing, and collaborate with internal teams to ensure customer satisfaction and revenue growth. You will also stay updated on industry trends, travel to meet clients and industry events, forecast and manage account plans, build sales strategies for designated territories or named accounts, be the main point of contact for designated accounts, run strategy plays, and work through complex sales cycles with the Channel sales organization.

Figma is growing its team to make design accessible to all, offering a platform that supports brainstorming, prototyping, translating designs into code, and real-time collaboration from anywhere in the world. The Inside Sales Representative is a founding member role focused on helping existing customers scale, managing requests, closing deals from a large book of accounts, and routing inbound prospects to an aligned Account Executive while supporting career growth in Sales. Responsibilities include communicating with existing customer accounts about Figma’s platform and pricing, closing inbound subscription expansions, handling renewals and billing changes, closing targeted outbound renewals, qualifying inbound sales requests, and partnering with Marketing on proactive campaigns to maximize expansion and retention. Desired qualifications include a strong desire to build a career in Sales, technical aptitude, cross-team collaboration, curiosity and adaptability, and exposure to product development and web-based tools, with preferred experience in B2B SaaS, customer-facing roles, and multilingual ability. The position can be based in NYC or SF or remote with location-based pay, includes equity and a comprehensive benefits package, a commitment to diversity and accommodations for applicants, and notes that cameras must be on during video interviews and onboarding is in person.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable product teams to seamlessly integrate and scale AI features, providing a robust foundation for AI innovation across millions of users. As a Backend Engineer, you design, develop, and maintain backend services for model training, inference, and experimentation, build tooling for reliability and speed, and create scalable data pipelines. You’ll contribute to architecture decisions, drive ML Ops and CI/CD practices, maintain high code quality, and help shape Miro’s AI strategy. Requirements include 4+ years of backend experience with Python/Java/Kotlin, experience designing scalable services, familiarity with AI providers, and a product-focused, collaborative mindset. Miro offers equity and wellbeing benefits, a learning stipend, and emphasizes a diverse, inclusive culture; personal data used in recruitment is handled per its Recruitment Privacy Policy.

Miro’s Advisory Services team within Professional Services provides strategic, human-centered guidance on change, experience design, product expertise, and workflow transformation to help Enterprise plan customers realize value from Miro. In this role, you will support adoption by demonstrating best practices, aligning value with IT and business goals, conducting assessments, and designing governance and change initiatives along with simple prototypes to inspire innovation. You’ll lead workshops, assess team workflows, develop targeted recommendations, connect Miro’s value to organizational goals, coach Agile practices, and identify barriers to improve collaboration. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, or Agile, hands-on enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, and Miro or similar tools. Miro offers global benefits including equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture; the platform serves over 100 million users and 250,000 companies as a visual workspace for distributed teams to innovate.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with Technical Account Managers acting as fractional strategic advisors to drive workflow and AI-powered adoption and to embed Miro into customers’ innovation operating models. As a TAM, you will guide workflow optimization across the Discover–Define–Deliver lifecycle, recommend integration and automation opportunities, and work to secure long-term value and partnership. You’ll also handle technology optimization (platform health, usage analytics, and adoption of core and emerging AI capabilities), change management and scaling (training internal champions, supporting Centers of Excellence, and governance), and strategic alignment through impactful quarterly business reviews and adoption reporting. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, experience leading adoption and change initiatives, data-driven analytics, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and the opportunity to contribute to Miro’s mission of empowering teams to create the next big thing.

Miro’s Team mission is to empower go-to-market teams and customers with strategic AI-enabled consulting to drive adoption, scale innovation, and deliver measurable business value, while the team’s vision is to be Miro’s strategic edge that turns customers’ vision into velocity. The AI Technical Architect role will support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes, acting as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation. You’ll guide customers through onboarding and implementation of AI solutions, leading discovery, design, and hands-on configuration of AI-powered features, and bridge Customer Success, Product, and Engineering to shape how AI transforms collaboration at scale across the customer’s broader tech ecosystem. Responsibilities also include leading technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g., Zapier, Workato, OpenAI, Azure OpenAI, LangChain), collaborating with Product and Engineering to influence the roadmap, and enabling onboarding, adoption, and retention through enablement sessions and scalable assets. Required qualifications and skills include 6+ years in technical consulting or solution architecture with customer-facing responsibilities; hands-on AI experience (LLMs, prompt engineering, and agent frameworks); familiarity with AI tooling and APIs and enterprise SaaS integrations; knowledge of REST APIs and low-code/no-code automation; excellent facilitation and communication; strategic, experimental mindset; knowledge of enterprise AI safety and data privacy; plus curiosity and empathy; and a benefits package including equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery for the Japan region (MOST, Implementation, Advisory, and TAM), directing Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to evolve global programs for Japanese market expectations. Responsibilities include people leadership and talent development: managing the team, setting standards, coaching to act as trusted advisors, and partnering with People on hiring, performance, and succession, building a strong local leadership bench aligned with global standards. Strategic and operational duties involve owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansions, identifying regional adaptations of global programs, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, CS, Product, and partners. Success in 6–12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of programs to regional realities, alignment with Sales and CS leadership, and tangible revenue contribution to global PS performance. Qualifications include 8+ years in PS/Consulting/Enterprise SaaS, experience leading senior practitioners, strong governance and ability to operate autonomously in fast-changing environments, and fluency in English and Japanese; preferred experience includes prior leadership in Japan, high-touch enterprise delivery, and an AI-first mindset; Miro offers benefits, equity, and a diverse, collaborative culture.

The posting seeks a Workplace Manager for Miro’s Austin, San Francisco, New York, and Sydney offices within the Workplace/Operations team to deliver a world-class employee experience and help shape Miro’s workplace strategy. The role involves owning hub experiences, leading cross-functional projects, ensuring safe and functional offices, coordinating maintenance, managing events, and driving consistent service delivery and the learning lab approach. It requires a minimum of five years in a similar workplace or facilities management role, proven team leadership, strong vendor management/negotiation, excellent communication, problem-solving, and ownership. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations. About Miro: a visual collaboration platform with over 100 million users, 250,000 companies, and 1,600+ employees across 13 hubs, while prioritizing diversity, inclusion, and collaboration.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable product teams to seamlessly integrate and scale AI, providing a robust foundation for innovation. The Backend Engineer role focuses on designing, developing, and maintaining backend services for model training, inference, and experimentation, building scalable data pipelines, and contributing to architecture decisions for performance and maintainability. Requirements include 4+ years of backend experience with Python, Java, or Kotlin, experience building scalable services, familiarity with AI providers (e.g., AWS Bedrock, OpenAI, Anthropic), and proficiency in CI/CD, observability, test automation, and ML Ops, plus a collaborative, product-minded approach. The role offers equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and location-specific variations, with a diverse team and opportunities for growth. Miro is a visual workspace for distributed teams with over 100M users and 250,000 companies, 1,600+ employees across 13 hubs, emphasizing collaboration, belonging, and inclusion, and notes a Recruitment Privacy Policy for applicants.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting adoption by showcasing best practices, aligning with IT and business stakeholders, conducting assessments, designing governance models, facilitating workshops, developing prototypes, and coaching teams on Agile to improve collaboration. Responsibilities include leading workshops, assessing team workflows, connecting Miro’s value to organizational goals, guiding change initiatives, and driving measurable improvements. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, enterprise experience, strong facilitation, familiarity with Human-Centered Design and governance, and experience with Agile and Miro or similar tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on the Global Miro benefits board, all within a diverse, inclusive culture that aims to empower teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers collaborating to transform collaboration and innovation powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include designing and evolving workflows across the Discover–Define–Deliver lifecycle with integration and automation strategies; monitoring platform health, usage, and feature adoption to deepen adoption of Miro; enabling change management and scaling through internal champions and Centers of Excellence; and collaborating on Quarterly Business Reviews with adoption reporting to demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, proven ability to lead workflow optimization and change management, expertise in platform analytics, and the ability to facilitate executive-level discussions; native-level Japanese and business-level English are required, with Japanese market experience highly advantageous. Benefits include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes belonging and diversity, a collaborative culture, and a mission to empower teams to create the next big thing, supported by recruitment privacy policies.

- The team’s mission is to empower Miro’s go-to-market teams and customers with strategic AI consulting that drives adoption, scales innovation, and delivers measurable business value, making Miro the strategic edge that turns customers’ vision into velocity. - The AI Technical Architect role is to support strategic customers in designing and deploying cutting-edge AI solutions within Miro, serving as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation and guiding onboarding and implementation of AI features. - Responsibilities include leading discovery sessions for AI use cases and data sources, designing and implementing AI-driven solutions (templates, agents, summarisation tools, and custom GPT integrations), advising on data privacy, compliance, and API usage, guiding technical setup and change management for integrations with platforms like Zapier, OpenAI, Azure OpenAI, LangChain, and collaborating with Product, Engineering, CS, and Account teams to influence the roadmap and enable scalable adoption. - Requirements include 6+ years in technical consulting/solution architecture or professional services with customer-facing duties, hands-on experience with LLMs, prompt engineering, and agent frameworks (AutoGPT, LangChain, CrewAI, RAG), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), REST APIs, and exposure to low-code/no-code automation, plus excellent facilitation, clear communication, strategic curiosity, and a focus on enterprise AI safety and data privacy. - The role comes with global benefits (equity, wellbeing, equipment allowance, Learning & Development stipend), a diverse and inclusive culture, location-specific benefits, and information on Miro’s mission and recruitment privacy as part of the broader company context.

Miro's Japan Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace through MOST programs and one-time Implementation, Advisory, and Technical Account Management engagements, with Japan requiring local leadership, cultural fluency, and cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan is the region’s senior PS leader, accountable for all delivery motions (MOST, Implementation, Advisory, TAM) and leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, while tailoring global programs to Japanese market expectations and serving as the primary escalation and decision authority for Japan. Key responsibilities include people leadership and talent development, setting high standards for professionalism and customer engagement, capacity planning and delivery readiness, regional adaptation of global programs, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners. In the first 6–12 months, success means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, alignment with Sales and CS, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong delivery governance and escalation skills, autonomy in ambiguous environments, fluency in English and Japanese; preferred experience in Japan and an AI-first mindset, with benefits such as equity, wellbeing support, WFH equipment allowance, and an L&D stipend (location-specific variations may apply).

The role is for a Workplace Manager at Miro, responsible for the Austin, San Francisco, New York, and Sydney offices, aiming to deliver a world-class employee experience and help shape Miro’s workplace strategy within the Workplace department’s data‑driven, policy‑led framework. You’ll develop and execute the workplace strategy aligned with business objectives, own hub‑related projects and day‑to‑day execution, and ensure the offices are safe, functional, comfortable, and conducive to collaboration while coordinating maintenance and liaising with building management. You’ll manage and grow your local team (Austin), lead cross‑functional delivery with project teams, oversee vendors and contractors, negotiate contracts, and drive projects such as office moves and program rollouts. Requirements include at least 5 years in a similar workplace/facilities role, proven leadership and team development, strong vendor management and negotiation skills, excellent communication, problem‑solving abilities, and a proactive ownership mindset. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and learning stipend) and emphasizes diversity, belonging, and collaboration as it grows to over 1,600 employees across 13 hubs.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI, establishing a robust technical foundation for AI innovation across tens of millions of users. As a Backend Engineer, you’ll design, develop, and maintain backend services for model training, inference, and experimentation, create tooling to improve reliability and speed, contribute to scalable architecture, and build data pipelines powering AI insights. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and strong practices in CI/CD, observability, test automation, plus ML Ops and AI/ML concepts. The role offers equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, with location-specific differences, and recruiter contact LI-JR1. Miro is a visual workspace for distributed teams serving over 100 million users and 250,000 companies, with 1,600+ employees across 13 hubs, emphasizing diversity, belonging, collaboration, and a mission to empower teams to create the next big thing.

Miro's Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. The role involves helping teams adopt Miro by demonstrating best practices and real-world applications, partnering with IT and business stakeholders to align Miro’s value with goals, conducting assessments, and designing governance and change initiatives that drive adoption. You will lead workshops, develop simple prototypes to demonstrate possibilities, facilitate Agile adoption, and identify barriers to teamwork to enable measurable improvements. Requirements include fluent English and Portuguese (Spanish is a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, and familiarity with human-centered design, governance, and collaboration tools. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative culture aligned with Miro’s mission to empower teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who leverage agentic AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Responsibilities include workflow optimization (designing workflows, integration strategies, embedding Miro with existing systems), technology optimization (monitoring platform health and adoption, recommending AI capabilities), change management and scaling (empowering internal champions, governance, and scaled deployment), and strategic alignment with continuous improvement (co-facilitating quarterly reviews and delivering adoption analytics). Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, proven ability to lead adoption and change management, platform analytics expertise, executive-facing facilitation skills, and native-level Japanese with business English, with Japanese market experience considered advantageous. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture at a company serving 100M+ users; location-specific benefits may vary.

Miro is hiring an AI Technical Architect to support strategic customers by designing and deploying cutting-edge AI solutions within the platform, serving as a trusted advisor and technical lead to accelerate collaboration and deliver measurable business value. You will lead discovery sessions to identify AI use cases and data sources, design and implement AI-driven features (including intelligent templates, agents, summarisation tools, and custom GPT integrations), and guide customers through technical setup, change management, and governance for AI features and integrations with tools like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. The role also involves collaborating with Product and Engineering to influence the roadmap, partnering with Customer Success and Account Managers to ensure onboarding, adoption, and retention of AI use cases, and delivering enablement sessions and scalable documentation. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on experience designing or implementing AI solutions (LLMs, prompt engineering, and agent frameworks such as LangChain, CrewAI, AutoGPT), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), REST APIs, and low-code/no-code platforms, excellent facilitation and communication skills, and a strategic, customer-focused mindset with knowledge of enterprise AI safety and data privacy. Miro offers benefits like equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture and a mission to empower teams, while noting the recruitment privacy policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery in Japan (MOST, Implementation, Advisory, and TAM), supervising Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy and responsibility to tailor global programs to Japanese market expectations and culture. They directly manage the local teams, set high professional standards, coach practitioners to be trusted enterprise advisors, and partner with People leadership on hiring, performance management, and succession planning to build a strong local leadership bench aligned with global standards. Operationally, the role owns regional capacity planning and delivery readiness, drives delivery excellence to reinforce renewals and expansions, identifies where global programs need regional adaptation, and contributes Japan-specific insights to global PS strategy. Cross-functionally, they collaborate with Sales and Customer Success to support growth and renewals, work with Product teams to capture Japanese customer needs and adoption patterns, and coordinate with partners while maintaining strict quality standards. Requirements include 8+ years in PS/Consulting/Enterprise SaaS, proven leadership of senior practitioners, strong governance and escalation skills, ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend (varying by location).

Miro is hiring a Workplace Manager to lead the Austin, San Francisco, New York, and Sydney hubs and drive a world-class employee experience by shaping and executing the company’s workplace strategy within its Integrated Workplace Excellence framework. The role focuses on delivering a safe, functional, and productive hub environment, coordinating office maintenance, liaising with building management, and ensuring consistent service delivery through a learning-lab approach. You will own hub-related projects, manage cross-functional programs, coach regional team members, and oversee all workplace vendors and contractors to meet SLAs and quality standards. Candidates should have at least 5 years of experience in a Workplace or Facilities Manager role, proven team leadership, strong vendor negotiation skills, excellent communication, and a proactive, customer-service mindset. Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an emphasis on diversity, belonging, and inclusive collaboration.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases, creating a robust foundation for AI innovation. The Backend Engineer role involves designing, building, and scaling the core services that power AI across Miro, supporting tens of millions of users and enabling experimentation and fast, responsible AI feature deployment. You’ll design and maintain backend services for model training and inference, develop tooling for reliability and speed of AI development, contribute to scalable architecture, build data pipelines, and maintain high code quality. They require 4+ years of backend experience, proficiency in Python/Java/Kotlin, experience designing scalable services, familiarity with AI providers, and practices like CI/CD, observability, and ML Ops, plus a product mindset. The role offers benefits like equity, wellbeing, equipment allowance, and an L&D stipend, within a diverse, collaborative culture at Miro that emphasizes belonging and inclusion, along with a note that recruitment privacy policy applies.

The Advisory Services team at Miro sits within the Professional Services organization and provides strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value on Miro. The role involves supporting teams in adopting Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, designing governance, facilitating workshops, developing prototypes, and coaching on Agile and collaboration improvements. You’ll lead workshops to uncover high‑impact use cases, assess team workflows, connect Miro’s value to organizational goals, guide change initiatives, create prototypes, and drive measurable improvements in collaboration and productivity. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or related fields, experience with enterprise teams, strong facilitation, tool adoption experience, familiarity with Human-Centered Design and governance, and excellent communication skills. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams, with location-based benefits and a recruitment privacy policy for applicants.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a cross-functional group of strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and the platform. The Technical Account Manager will act as a fractional strategic advisor to Enterprise clients, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value. Responsibilities include mapping and optimizing Discover–Define–Deliver workflows, technology optimization and adoption, change management and scaling, and strategic alignment with adoption reporting and quarterly business reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and integrations, experience leading workflow adoption and change management, executive-facing facilitation, platform analytics, and native-level Japanese plus business English (Japanese market experience is advantageous). Benefits include equity, wellbeing support, a WFH equipment allowance, and a learning stipend, within a diverse, globally distributed team; Miro is a large, inclusive company serving over 100M users and 250,000 companies.

The team's mission is to empower Miro's go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, while the vision is to be Miro's strategic edge turning customers' vision into velocity. The AI Technical Architect will support strategic customers in designing and deploying cutting-edge AI solutions within Miro, acting as a trusted advisor and technical lead for AI use cases from intelligent agents to workflow automation, guiding onboarding and implementation across discovery, design, and hands-on configuration. Responsibilities include leading AI-focused discovery, designing and implementing AI-powered features (templates, agents, summarisation tools, custom GPT integrations), advising on architecture (privacy, compliance, API usage, model performance), guiding technical setup and change management for Miro's AI features and integrations, and collaborating with Product and Engineering to influence the roadmap. Requirements include 6+ years in technical consulting/solution architecture with customer-facing responsibilities, hands-on AI solution experience with LLMs, prompt engineering, and agent frameworks, strong familiarity with AI tooling/APIs (OpenAI, HuggingFace, Vertex AI), experience with LangChain/CrewAI/AutoGPT, REST APIs and low-code/no-code automation, excellent facilitation and communication skills, a strategic, experimental mindset, knowledge of enterprise AI safety and data privacy, and experience integrating AI into enterprise SaaS. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse team; about Miro, a visual workspace for innovation serving 100M+ users, with a culture that emphasizes belonging, collaboration, and inclusion, and information about recruitment privacy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery (MOST, Implementation, Advisory, TAM) for Japan, oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and TAMs, and ensures global programs are adapted to Japanese market expectations, serving as the primary escalation and decision authority for the region. People leadership is central: the role directly manages the delivery team, sets professional standards, coaches practitioners as trusted advisors, and partners with People leadership on hiring, performance management, and succession planning. Strategic and operational duties include owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansion, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, Customer Success, Product, and partners while upholding strict quality standards. Success in 6-12 months means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS leadership, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, governance and autonomous operation in fast-changing environments, and fluency in English and Japanese; preferred are prior PS leadership in Japan, experience with high-touch enterprise delivery, and an AI-first mindset, with Miro offering a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and a collaborative, inclusive culture along with location-specific variations and a Recruitment Privacy Policy for applicants.

The posting is for a Workplace Manager in Miro’s Workplace/Operations team, responsible for delivering a world-class employee experience and shaping the workplace strategy across Austin, San Francisco, New York, and Sydney in support of Miro’s Integrated Workplace Excellence framework. Responsibilities include developing and executing the workplace strategy, owning hub projects and day-to-day execution, communicating with employees and senior stakeholders, supporting the employee experience and engagement (including internal events), ensuring safe and functional offices, coordinating maintenance, liaising with building management, and driving consistent service delivery alongside the learning lab approach. Additional duties involve coaching the Austin team to run the office end-to-end, managing vendors and contracts with strong relationships, and handling workplace-related projects such as moves and program rollouts. Requirements call for at least 5 years in a similar Workplace/Facilities Manager role, a proven track record of leading teams, strong negotiation/vendor management skills, excellent communication, problem-solving abilities, customer service orientation, and a self-starting, accountable attitude. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, inclusion, and provides a recruitment privacy policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases, providing a robust foundation for responsible AI innovation. The Backend Engineer role involves designing, developing, and maintaining backend services for model training, inference, and experimentation, building tooling for reliability and speed, and creating data pipelines to power AI insights at scale. Requirements include 4+ years of backend experience, proficiency in Python/Java/Kotlin, experience with scalable services, familiarity with major AI providers, and ML Ops, CI/CD, and observability practices, along with a product-focused mindset. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an Learning & Development stipend, within a diverse and collaborative environment with location-specific variations. About Miro: a visual workspace used by over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with 1,600+ employees across 13 hubs, prioritizing belonging, inclusion, and collaboration, and noting a Recruitment Privacy Policy.

Miro’s Advisory Services team sits within Professional Services and provides strategic, human-centered guidance for Enterprise customers, blending product expertise and workflow transformation to accelerate business value and proactively identify how customers can interact with Miro. The role involves supporting adoption by showing best practices, aligning Miro’s value with IT and business goals, assessing team workflows, designing and implementing change initiatives, creating governance models, and leading workshops to explore use cases and inspire innovation. It also includes developing simple prototypes to demonstrate capabilities, recommending streamlined tool usage and collaboration strategies, and coaching teams on Agile ways of working and integrating Agile into daily practices. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar fields, hands-on experience with enterprise teams, strong facilitation and communication skills, and familiarity with Human-Centered Design, governance frameworks, and Agile/Miro or similar tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, collaborative culture aligned to Miro’s mission of empowering teams to create the next big thing and a commitment to belonging and inclusion.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes in the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers supported by agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership, operating with high autonomy and a mix of product, strategy, technical, and change management skills. Responsibilities include Workflow Optimization (designing and evolving Discover–Define–Deliver workflows, integration/automation opportunities, embedding Miro into existing systems), Technology Optimization (monitoring platform health, usage, and adoption with proactive recommendations), Change Management & Scaling (training internal champions, supporting Centers of Excellence, scaling adoption across regions), and Strategic Alignment (co-facilitating QBRs and delivering adoption analytics linked to ROI and renewal opportunities). Requirements include 5+ years in enterprise SaaS-related roles, strong API/integration fluency, proven experience in workflow optimization, platform adoption, and change management, analytics and executive facilitation skills, familiarity with collaboration tooling, high proactivity and independence, and native-level Japanese with business English; experience in the Japanese market is advantageous. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, along with a diverse, collaborative culture that values belonging and inclusion, with location-specific benefits varying by region.

Our team’s mission is to empower Miro’s go-to-market teams and customers with strategic AI consulting that drives adoption, scales innovation, and delivers measurable business value, making Miro the strategic edge that turns customers’ vision into velocity. The AI Technical Architect role at Miro is to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, acting as a trusted advisor and technical lead for AI use cases—from intelligent agents to workflow automation—and guiding onboarding and implementation. You’ll lead discovery sessions, design and implement AI-driven features (templates, agents, summarisation tools, and custom GPT integrations), advise on architecture (privacy, compliance, API usage, model performance), bridge Customer Success, Product, and Engineering to shape AI strategy, and enable customers through workshops and scalable documentation. Requirements include 6+ years in technical consulting/solution architecture, hands-on AI solution experience with LLMs/prompts/agents, familiarity with AI tools and APIs, experience building AI agents/workflows with LangChain/CrewAI/AutoGPT, REST APIs and low-code/no-code automation knowledge, excellent communication, strategic and privacy/safety mindset, and empathy toward customer needs. What’s in it for you: a global benefits package with equity, wellbeing, equipment allowance, and an L&D stipend; a diverse, collaborative culture; and the chance to impact a fast-growing, inclusive company with a focus on innovation, while Miro emphasizes belonging and recruitment privacy.

Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market where local leadership, cultural fluency, and cross-functional alignment are critical. The Senior Manager, Professional Services Delivery – Japan is the regional PS leader responsible for all delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy to tailor global programs to Japanese market needs. Key responsibilities include people leadership and talent development, capacity planning, delivery governance, customer engagement, and cross-functional collaboration with Sales, Customer Success, Product, and partners, while contributing Japan-specific insights to global PS strategy. In the first 6–12 months, success looks like trusted, stable delivery with strong customer feedback, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, alignment with Sales and Customer Success, and measurable contribution to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners, bilingual fluency in English and Japanese, and the ability to operate autonomously in ambiguous environments; preferred experience includes leading PS teams in Japan and an AI-first mindset, with benefits such as equity, wellbeing, and Learning & Development stipends.

The posting is for a Regional Workplace Manager at Miro, part of the Workplace/Operations team, responsible for delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney and shaping the workplace strategy with data-driven methods. Duties include managing hub experiences with cross-functional teams, driving service excellence and learning-lab initiatives, coordinating office maintenance, and ensuring spaces are comfortable and functional. The role also involves developing the Austin team, managing vendors and contractors, negotiating contracts, and handling workplace projects such as moves and program rollouts. Requirements include at least 5 years in a similar Workplace/Facilities Manager role, proven leadership and vendor-management skills, strong communication, problem-solving ability, and an ownership mindset. Benefits include equity, wellbeing, a work-from-home equipment allowance, and a learning and development stipend, with a commitment to diversity and inclusion and location-dependent benefits.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI features, establishing a robust technical foundation for AI innovation across tens of millions of users. As a Backend Engineer, you'll design, develop, and maintain backend services that support model training, inference, and experimentation, and build data pipelines and tooling to accelerate AI development across Miro. Requirements include 4+ years of backend experience, proficiency with Python, Java or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic, etc.), and ML Ops, plus CI/CD, observability, and test automation. The role offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative global team serving over 100M users and 1,600+ employees. Miro emphasizes belonging and inclusion across cultures, a product-led environment, and invites applicants to learn more about life at Miro, while noting the Recruitment Privacy Policy.

The Advisory Services team within Miro’s Professional Services provides strategic, human-centered guidance for Enterprise customers to accelerate value realization through change management, experience design, product expertise, and workflow transformation, understanding customer needs and proactively identifying how they can interact with Miro to achieve their goals. In the role, you will support teams in adopting Miro by demonstrating best practices, partner with IT and business stakeholders to align Miro’s value with organizational goals, conduct assessments and governance design, facilitate workshops, develop prototypes, and coach on Agile methods to drive adoption. You’ll lead workshops to uncover high-impact use cases, assess workflows for productivity and alignment, connect Miro’s value to organizational goals, guide change initiatives for scalable governance, create prototypes, and identify barriers to teamwork for measurable improvements. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, hands-on experience with enterprise teams, strong facilitation and communication skills, familiarity with Human-Centered Design or governance, and experience with Agile and tools such as Miro. The role offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, collaborative culture, with location-specific variations; Miro emphasizes belonging and inclusion, and provides further details through its benefits resources and Recruitment Privacy Policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to embed Miro and agentic AI into how customers collaborate and innovate. The Technical Account Manager will serve as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models to secure long-term value and partnership. Responsibilities include optimizing workflows across the Discover–Define–Deliver lifecycle, technology optimization and platform adoption with analytics, change management and scaling through Centers of Excellence, and strategic alignment with Customer Success to drive quarterly business reviews and demonstrate ROI through adoption reporting. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, ability to lead workflow optimization, platform adoption, and change management, executive-level facilitation, native-level Japanese and business-level English, with Japanese market experience being advantageous. Perks and culture include global benefits (equity, wellbeing, equipment allowance, L&D stipend) with location-specific variations, and Miro’s emphasis on diversity, inclusion, collaboration, and a mission to empower teams, with further details available through the life-at-Miro materials and recruitment privacy policy.

Miro is hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes, serving as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation. The role involves guiding customers through onboarding and implementation, overseeing discovery, design, and hands-on configuration of AI-powered features, and shaping how AI transforms collaboration at scale across the customer’s tech ecosystem. You’ll lead customer discovery on AI use cases, data sources, constraints, and automation opportunities; design and implement AI-driven solutions in Miro (e.g., intelligent templates, agents, summarization tools, and custom GPT integrations); and facilitate integration with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain, while ensuring data privacy and model performance. You’ll collaborate with Product and Engineering to influence the roadmap, work with Customer Success and Account Managers for onboarding, adoption, and retention, run enablement sessions, and contribute to documentation and scalable assets for repeatable AI engagements. Requirements include 6+ years in technical consulting/solution architecture, hands-on AI design/implementation with LLMs and agent frameworks, familiarity with AI tooling/APIs, strong communication, a strategic, experimental mindset, knowledge of enterprise AI safety and data privacy, and experience integrating AI into enterprise SaaS; the role offers benefits such as equity, wellbeing support, an equipment allowance, and an L&D stipend within a diverse, inclusive Miro culture.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions in Japan (MOST, Implementation, Advisory, TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, with autonomy to tailor global programs to Japanese market needs. Responsibilities include direct people leadership and talent development, setting high standards for professionalism and customer engagement, coaching senior practitioners as trusted advisers, and partnering with People leadership on hiring and succession planning. Strategic and operational duties cover regional capacity planning, delivery excellence to reinforce renewals and expansion, adapting global programs to regional realities, and contributing Japan-specific insights to global PS strategy, while collaborating with Sales, Customer Success, Product, and partners. In 6–12 months, success means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of programs, alignment with Sales and CS leadership, and a tangible contribution to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven experience leading senior practitioners, strong governance and escalation skills, autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and AI-driven delivery, with the role offering global benefits and a culture of diversity and belonging at Miro.

The text is a job posting for a Workplace Manager in Miro’s Workplace/Operations team, highlighting a data-driven approach to design policies that deliver a safe, world-class hub experience under the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices, focusing on a superior employee experience, safety, functionality, and collaboration, while shaping Miro’s workplace strategy and learning-lab initiatives. Responsibilities include developing and executing the workplace strategy aligned with business objectives, leading hub projects and day-to-day operations, maintaining relationships with employees and senior stakeholders, coordinating internal events, ensuring offices are comfortable, and managing vendors, contracts, moves, and program rollouts. Requirements call for at least 5 years in a similar role, proven team leadership, strong negotiation/vendor management, excellent communication and problem-solving skills, and a proactive, self-motivated ownership mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific variations, alongside Miro’s emphasis on diversity, inclusion, and belonging and its recruitment privacy policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable AI use cases across product teams and aims to establish a robust foundation for scalable, responsible AI innovation. The Backend Engineer role focuses on designing and maintaining backend services for model training, inference, and experimentation, creating tooling to improve reliability and speed, and building data pipelines to power AI insights. Qualifications include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and ML Ops, CI/CD, observability, and automation skills, plus a product-minded approach. Benefits include equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, with location-specific variations, and a diverse, collaborative culture. About Miro: a visual workspace for distributed teams with 100M+ users and 250,000 companies, 1,600+ employees, a focus on belonging and inclusion, and a Recruitment Privacy Policy for applicants.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value realization with Miro. The role involves supporting adoption, aligning with IT and business stakeholders, conducting assessments and governance design, facilitating workshops, creating simple prototypes, and guiding Agile practices to improve collaboration and workflows. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change/Agile or related fields, experience with enterprise teams, strong facilitation, familiarity with human-centered design and governance, and experience with Agile methodologies and platforms like Miro. Benefits include equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations and access to a global, diverse, collaborative culture. Miro is a visual workspace for distributed teams, serving over 100M users and 250,000 companies, with a mission to empower teams to create the next big thing, and a commitment to diversity, inclusion, belonging, and recruitment privacy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers. The Technical Account Manager (TAM) partners with Enterprise customers to maximize business value, acting as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models. Responsibilities include guiding workflow optimization across Discover–Define–Deliver, recommending integration strategies and automation, monitoring platform health and adoption, enabling change management and scaling, and delivering adoption reporting and ROI-focused QBRs. Requirements include 5+ years in enterprise SaaS or similar roles, strong technical fluency with APIs and IT ecosystems, ability to lead workflow optimization and change management, expertise in platform analytics, and native-level Japanese with business-level English; experience in the Japanese enterprise market is advantageous. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with information about Miro’s mission, size, culture, and commitment to diversity and inclusion, plus a Recruitment Privacy Policy note.

The team provides strategic AI consulting to Miro’s go-to-market teams and customers to drive adoption, scale innovation, and deliver measurable business value, with a vision of turning customers’ vision into velocity. The AI Technical Architect will be a trusted advisor and technical lead for strategic customers, guiding onboarding and the design and deployment of AI-powered features (templates, agents, summarization tools, and GPT integrations) and aligning CS, Product, and Engineering to transform collaboration at scale. Key responsibilities include leading AI discovery sessions, designing and implementing AI solutions in Miro, ensuring data privacy/compliance and model performance, guiding technical setup and change management, and partnering to influence the product roadmap while enabling adoption and producing scalable assets. Requirements include 6+ years in technical consulting/solution architecture, hands-on AI experience with LLMs, prompt engineering, and agent frameworks; familiarity with AI tooling/APIs and integration in workflows; experience with LangChain, CrewAI, AutoGPT, REST APIs, and low-code platforms; plus strong communication, strategic mindset, AI safety/privacy knowledge, and customer empathy. Perks include equity, wellbeing benefits, equipment allowance, and an annual Learning & Development stipend, within a diverse and inclusive culture, with Miro's mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan leads all professional services delivery in Japan (MOST, Implementation, Advisory, and Technical Account Management) and manages an autonomous team including Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, tailoring global programs to Japanese market expectations. Responsibilities include direct people leadership and development, setting high standards, coaching practitioners to act as trusted advisors, regional capacity planning and delivery readiness, supporting renewals and expansions through delivery excellence, and deep cross-functional collaboration with Sales, Customer Success, Product, and partners. The role is the primary escalation and decision authority for Japan and contributes to global Professional Services outcomes, ensuring alignment with global strategy while reflecting local cultural nuance and growth needs. In the first 6–12 months, success means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, strong alignment with Sales and CS leadership, and tangible revenue contribution. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS with experience leading senior practitioners, strong governance and escalation skills, the ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes prior PS leadership in Japan, high-touch enterprise delivery, adapting global programs to local markets, and an AI-first mindset; benefits offered include equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on diversity and belonging.

Miro is seeking a Workplace Manager to join the Workplace department’s Operations function, delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney using data-driven policies within the Integrated Workplace Excellence framework. You will own hub-related projects, ensure safe and functional office spaces, coordinate maintenance, manage vendors and contracts, and drive consistent service delivery and learning-lab initiatives. The role includes developing and executing Miro’s workplace strategy aligned with business objectives, coaching the Austin team, and overseeing office moves, relocations, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace/Facilities Manager role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving ability, and a proactive, self-starting attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging across its 1,600+ employees and 13 global hubs, and details available on the Global Miro benefits board and Recruitment Privacy Policy.

The AI Platform team at Miro drives the company’s AI-powered product vision by building the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases. As a Backend Engineer on this team, you’ll help design and scale the core infrastructure for building, deploying, and serving AI/ML capabilities for tens of millions of users and create internal tools and data pipelines for AI features. Your responsibilities include designing and maintaining backend services for training and inference, building tooling to improve reliability and speed of AI development, contributing to scalable architecture, and maintaining code quality with testing and automation. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience building scalable services, familiarity with AI providers (e.g., AWS Bedrock, OpenAI, Anthropic), and ML Ops/CI-CD/observability skills. Miro offers benefits such as equity, a wellbeing stipend, equipment allowance, and an L&D stipend, plus a diverse, inclusive culture with location-specific details and a recruitment privacy policy.

Miro's Advisory Services team within Professional Services provides strategic, human-centered guidance for Enterprise customers, combining change management, experience design, deep product expertise, and workflow transformation to accelerate value realization on Miro. In this role you will help teams adopt Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, and designing change initiatives, governance models, workshops, prototypes, and streamlined usage strategies. You’ll lead workshops to improve collaboration, assess and optimize workflows, align Miro’s value with organizational goals, guide scalable governance, create prototypes to spark innovation, and coach teams on Agile practices. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, enterprise experience, strong facilitation, and familiarity with Human-Centered Design, governance frameworks, collaboration tools, and Agile methodologies including Miro or similar. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, with a global, diverse, and inclusive culture and location-specific details provided in the benefits materials.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes by leveraging the Innovation Workspace and AI-powered capabilities, with experts across strategy, onboarding, and technical management. The company is seeking a Technical Account Manager (TAM) to act as a fractional strategic advisor, guiding workflow optimization, AI-driven adoption, and embedding Miro into customers’ innovation operating models for long-term value. Responsibilities include workflow and technology optimization, change management and scaling, strategic alignment, and delivering adoption reporting and business outcome analytics to inform strategy and renewals. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and integrations, ability to facilitate executive-level discussions and cross-functional workshops, and native-level Japanese with business English (Japanese market experience is advantageous). The role offers global benefits (equity, wellbeing, WFH stipend, learning allowance) and reflects Miro’s emphasis on diversity and belonging, with location-specific differences and privacy considerations.

The team's mission is to empower Miro’s go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, and its vision is to be Miro’s strategic edge, turning customers’ vision into velocity. The AI Technical Architect role supports strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, serving as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation and guiding onboarding and implementation. You will lead customer discovery sessions on AI use cases, data sources, technical constraints, and automation opportunities; design and implement AI-driven solutions in Miro (intelligent templates, agents, summarisation tools, and custom GPT integrations); act as an advisor on AI solution architecture, including data privacy, API usage, and model performance monitoring; guide technical setup and change management for Miro’s AI features and integrations with other platforms; collaborate with Product and Engineering to influence the roadmap and with Customer Success and Account Managers to ensure onboarding, adoption, and retention. Required qualifications include 6+ years in technical consulting/solution architecture with customer-facing responsibilities; hands-on experience designing or implementing AI solutions with LLMs, prompt engineering, and agent frameworks; familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI) and REST APIs; experience with LangChain, CrewAI, or AutoGPT; knowledge of low-code/no-code platforms; strong facilitation and communication; strategic, experimentation-driven mindset; knowledge of enterprise AI safety and data privacy; and empathy for understanding customer needs. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative culture centered on belonging, with location-specific benefits available as listed on Miro’s benefits board.

Miro's Professional Services enables enterprise customers to adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market where local leadership and cross-functional alignment are critical. The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for the region, accountable for all PS delivery motions (MOST, Implementation, Advisory, TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. Key responsibilities include people leadership and talent development, setting high standards and coaching practitioners to be trusted advisors, partnering on hiring and performance, and building a strong local leadership bench; strategically, the role owns regional capacity planning, delivery readiness, and the adaptation of global programs for Japan while contributing Japan-specific insights to global PS strategy, with cross-functional collaboration across Sales, Customer Success, Product, and partners. Success in the first 6-12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective regional adaptation of global programs, alignment with Sales and CS, and tangible revenue contribution to global PS. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, autonomy in ambiguous environments, and fluency in English and Japanese; preferred experience includes prior PS leadership in Japan, familiarity with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset; and the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend.

The text describes a Workplace Manager role in Miro’s Operations/Workplace team, tasked with delivering a safe, secure, world-class hub experience as part of the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices and aims to create a happy, productive employee experience while shaping and executing Miro’s workplace strategy and ensuring consistent service delivery through a learning-lab approach. Key duties include developing and executing the workplace strategy, owning hub-related projects with cross-functional teams, managing office operations (maintenance, vendor contracts, moves), coordinating internal events, and coaching the local team. Requirements include a minimum of 5 years in a similar role, proven team leadership and vendor management skills, strong communication, problem-solving, customer service, and a proactive ownership mindset. Benefits include equity, wellbeing, a WFH equipment allowance, an annual Learning & Development stipend, location-specific variations, and a strong emphasis on diversity and belonging, with applicant data handled per the Recruitment Privacy Policy.