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Miro's Legal Team is a collaborative, fast-paced group focused on continuous learning, empathy, and scalable, customer-centric legal support to mitigate risk. The Commercial Attorney role is business-oriented, supporting procurement contracting (about 80%) with additional duties in sales and marketing, and bringing expertise in SaaS, technology, AI, data privacy, and security. Responsibilities include drafting, reviewing, and negotiating a broad range of inbound and outbound agreements (vendor/licensing/SaaS/NDAs/DPAs/AI addendums; marketing and partnerships; master cloud/SaaS agreements), advising cross-functional teams on terms and risk, and developing templates, playbooks, and process automations to streamline procurement operations. Requirements call for 5–8 years in-house tech commercial law, a JD admitted in at least one US jurisdiction, and strong knowledge of SaaS licensing, data privacy/security, IP, and AI, plus marketing law, excellent negotiation and communication skills, and the ability to manage multiple priorities in a fast, distributed environment. Perks include competitive compensation with a San Francisco salary range of $177,760–$222,200 plus equity, comprehensive health benefits, fertility/family benefits, flexible time off, learning allowances, charitable donation matches, and a stated commitment to diversity and inclusion as Miro scales its cloud collaboration platform.

The AI Engineer role at Miro focuses on designing, developing, and shipping AI-driven capabilities—such as agents, intelligent assistants, context-aware prediction, and generative AI—to enhance the customer experience from ideation to delivery, building reliable and scalable AI workflows powered by leading LLMs. You’ll own end-to-end ML initiatives from identifying use cases through prototyping, training, evaluation, and deployment, leveraging prompt engineering, retrieval-augmented generation, and other generative techniques to power production-ready features. You’ll collaborate cross-functionally with product managers, designers, engineers, and researchers; champion AI system best practices (MLOps, CI/CD, observability, versioning, reproducibility) and ethics, and continuously measure AI performance against metrics like engagement, accuracy, latency, error rate, and drift. You’ll need a solid ML foundation, proven track record in prompt and context engineering with top LLMs (OpenAI, Claude, Gemini), and experience delivering AI-first customer-facing capabilities, with education/experience options of degree plus ~3 years or ~6 years self-taught/industry; bonuses include vector databases, RAG pipelines, LangChain, multi-modal AI, ML frameworks, cloud governance. Miro offers competitive equity, comprehensive health and wellbeing benefits, learning budgets, relocation/travel allowances, and a globally diverse team across multiple locations, reflecting its mission to empower teams to create the next big thing and a strong commitment to belonging and inclusion, supported by recruitment privacy.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, bringing together strategic advisors, onboarding experts, and technical account managers empowered by agentic AI and Miro’s platform. The Technical Account Manager role is a fractional strategic advisor who partners with Enterprise customers to maximize business value by guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers' innovation operating models for long-term partnership. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, monitoring platform health and adoption, delivering proactive insights, and enabling scaling through change management and Centers of Excellence; plus collaborating on Quarterly Business Reviews and providing adoption analytics to shape strategy. Requirements include 5+ years in enterprise SaaS-related consulting, TAM, or customer success roles; strong technical fluency with APIs and IT ecosystems; proven ability to lead workflow optimization and change management; expertise in platform analytics and executive facilitation; willingness to travel up to 25%. Benefits include 401k matching with a competitive equity package, comprehensive health benefits, fertility/family-forming support, flexible time off, learning and development allowances, and charitable donation matching; Miro emphasizes belonging, diversity, inclusion, and a mission to empower teams to create the next big thing, with a global presence.

- Miro's Legal Team is collaborative and customer-centric, seeking a pragmatic Commercial Attorney to join and support procurement (about 80%), sales (about 10%), and marketing (about 10%) on a global scale. - The role involves drafting, reviewing, and negotiating a broad range of agreements (vendor, licensing, software, SaaS, services, NDAs, DPAs, AI addendums, plus marketing/advertising/brand contracts) and advising on AI, data privacy, and IP issues related to campaigns and products. - You will partner with cross-functional stakeholders to balance deal velocity with risk, structure and refine contracts in a one-to-many SaaS model, and contribute to templates, playbooks, and process automations (including procurement processes and tools like Ironclad and Zip). - Requirements include 5–8 years in-house focusing on commercial tech matters, a JD, admission to practice in at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP, and AI-related contracts, plus excellent negotiation and communication skills and the ability to manage multiple priorities. - The compensation package includes a San Francisco salary range of $177,760–$222,200, 401(k) matching, competitive equity, health benefits, fertility/family benefits, learning allowances, and charitable donation matching, alongside Miro’s mission and commitment to diversity and inclusion.

Miro is hiring an AI Engineer to design, develop, and ship AI-powered capabilities that enhance the customer experience, including intelligent assistants, context-aware prediction, and generative AI, from ideation to delivery. The role involves end-to-end ML projects, building high-performing AI workflows with off-the-shelf LLMs (OpenAI, Anthropic Claude, Google Gemini, etc.), prompt engineering, retrieval-augmented generation, and ensuring reliability, scalability, and maintainability, plus cross-functional collaboration and adherence to ethical AI and MLOps practices. Candidates should have solid ML fundamentals and proven prompt/context engineering with top LLMs, plus experience delivering AI-first, customer-facing features; education options include a CS-related degree with ~3 years of AI/ML experience or ~6 years of self-taught/industry experience. Nice-to-have skills include vector databases, RAG pipelines, LangChain, multi-modal or long-context use cases, and familiarity with ML frameworks (PyTorch, TensorFlow, Hugging Face), cloud platforms, and AI governance, with location-based compensation and benefits across many regions. About Miro: a visual workspace for innovation that enables distributed teams to collaborate and create, committed to diversity, inclusion, belonging, and a global, collaborative culture, with Recruitment Privacy policies in place.

The Professional Services team at Miro helps Enterprise customers achieve outcomes using the Innovation Workspace, with a mix of strategic advisors, onboarding experts, and technical account managers working alongside clients. The Technical Account Manager role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Responsibilities include workflow optimization, technology optimization (platform health, usage, and AI adoption), change management and scaling (empowering internal champions and Centers of Excellence), and strategic alignment with Customer Success through QBRs and adoption analytics. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, proven experience leading adoption and change initiatives, data-driven decision-making, executive-level facilitation, and up to 25% travel. Perks feature 401k matching, competitive equity, comprehensive benefits, fertility/forming benefits, flexible time off, learning budgets, charitable donation matches, and a culture focused on diversity, inclusion, and collaboration.

Miro's Legal Team is a collaborative, fast-moving group built on continuous learning, empathy, and growth, delivering scalable, customer-centric legal support to mitigate risk. The Commercial Attorney role is global and business-oriented, focusing roughly 80% on procurement/vendor contracting with additional duties in sales and marketing, and requires experience in SaaS, technology, AI, data privacy, and security. Key responsibilities include drafting, reviewing, negotiating, and managing a broad range of agreements (inbound vendor/licensing/software/AI addenda/DPAs and marketing partnerships; outbound cloud/SaaS agreements; NDAs) and advising cross-functional teams while developing templates, playbooks, and AI-related contract language. Requirements include 5-8 years in-house tech commercial experience, a JD with US admission, strong knowledge of SaaS licensing, data privacy/security, IP, AI, marketing law, and excellent communication/negotiation skills, plus the ability to balance deal velocity with risk across multiple priorities. The compensation and benefits package features a San Francisco salary range of $177,760–$222,200, 401k matching, equity, comprehensive health benefits (medical, dental, vision), fertility/family benefits, flexible time off, wellbeing and learning allowances, and charitable donation matching, all within Miro's diverse, inclusive, globally collaborative culture.

Miro is hiring an AI Engineer to design, develop, and ship AI-driven capabilities that enhance the customer experience—from ideation to delivery—using intelligent assistants, context-aware prediction, and generative AI with off-the-shelf LLMs. You will own end-to-end ML projects, engineer high-performing AI workflows with prompts, RAG, and scalable architectures, collaborate cross-functionally to translate business goals into AI solutions, and uphold best practices in MLOps, CI/CD, observability, and ethical AI. Required qualifications include solid ML fundamentals, demonstrated prompt and context engineering with top LLMs (OpenAI, Anthropic Claude, Google Gemini), and experience delivering AI-first features for customers; education options include a CS/SE degree with about 3 years of AI/ML experience or roughly 6 years of self-taught/industry experience. Benefits vary by location but typically include competitive equity, comprehensive health insurance, wellbeing and equipment allowances, annual learning budgets, travel support, and a diverse, global team—the salary is location-based and may include additional country-specific packages. About Miro: a visual workspace for distributed teams serving over 100 million users and 250,000 companies, driven by a mission to empower teams to create the next big thing, with a strong emphasis on belonging, inclusion, and a Recruitment Privacy Policy for applicant data.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform how they collaborate and innovate using agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value and partnership. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, guiding change management to scale across departments and regions, and co-facilitating quarterly business reviews to demonstrate ROI. Requirements are 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, experience leading workflow optimization and platform adoption, data-driven analytics, executive-facing facilitation, and up to 25% travel. Benefits include 401k matching, competitive equity, medical/dental/vision coverage, fertility and family-forming benefits, flexible time off, wellness and equipment allowances, a learning budget, and charitable donation matches, all within Miro’s collaborative, inclusive culture and mission to empower teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group focused on continuous learning, risk management, and scalable, customer-centric legal support. The Commercial Attorney role is a business-oriented in-house position focusing on SaaS, technology, and marketing transactions, with roughly 80% inbound vendor-facing contracting, 10% customer-facing sales, and 10% marketing work, including AI, data privacy, and security. Responsibilities include drafting and negotiating inbound and outbound agreements, advising the marketing team on campaigns, developing contract templates and playbooks, supporting procurement, and optimizing contract operations using tools like Ironclad and Zip. Requirements are 5–8 years in-house, a JD and US licensure, strong knowledge of SaaS licensing, data privacy/security, IP, and AI-related issues, marketing law, and the ability to draft, redline, negotiate, and manage multiple priorities while translating legal concepts to business terms. Compensation and benefits include a San Francisco salary range of $177,760–$222,200, 401(k) matching, equity, comprehensive health benefits, fertility/family benefits, flexible time off, learning and wellbeing allowances, charitable donation matches, and a culture that emphasizes diversity, belonging, and collaboration aligned with Miro’s mission.

- Miro's AI team aims to drive AI-powered success and responsible innovation, building robust foundations and an AI-augmented future for the platform. - As an AI Engineer, you'll design, develop, and ship AI-driven capabilities—from intelligent assistants and agents to context-aware prediction and generative AI—throughout the product lifecycle. - You will lead end-to-end ML projects, engineer scalable AI workflows using off-the-shelf LLMs, prompt engineering, retrieval-augmented generation, and collaborate cross-functionally to translate business goals into AI solutions while championing MLOps, observability, and ethical AI practices. - Requirements include solid ML fundamentals, demonstrated prompt and context engineering with top LLMs, and experience delivering AI-first customer features, with education options of a CS degree plus ~3 years or ~6 years of equivalent experience; bonus skills include vector databases, RAG pipelines, LangChain, multi-modal AI, and cloud/MLOps. - The role offers competitive equity and a broad benefits package that varies by location (health, wellbeing, learning allowances, travel, relocation where applicable), with Miro promoting a diverse, inclusive culture and a global team alongside recruitment privacy compliance.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace and is hiring a Technical Account Manager to act as a fractional strategic advisor guiding workflow optimization and AI-powered adoption to embed Miro into customers’ innovation operating models. You’ll focus on workflow optimization across the Discover–Define–Deliver lifecycle, recommend integrations and automation to accelerate value, and ensure embedding Miro within customers’ systems and ways of working. You’ll monitor platform health, usage and feature adoption; deliver proactive, insight-driven adoption recommendations; assess technical landscapes for consolidation; support change management and scaling via Centers of Excellence and governance; and collaborate on quarterly business reviews to demonstrate ROI and inform strategy. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change initiatives, data-driven decision making, executive facilitation, and up to 25% travel. Miro offers benefits including 401k matching, equity, health benefits, fertility/family forming benefits, flexible time off, wellbeing and learning allowances, and a culture focused on belonging, collaboration, and inclusion, with a global business serving over 100M users and 250,000 companies.

Miro's Legal Team is a collaborative, fast-moving group with a transparent culture built on continuous learning, empathy, and growth, focused on mitigating risk and delivering scalable, customer-centric legal support. The Commercial Attorney role is a pragmatic, business-oriented in-house position spanning primarily procurement contracting (about 80%), with supplemental work in sales and marketing, requiring SaaS/tech/IP, AI, data privacy, and security expertise. You will draft, review, and negotiate a broad spectrum of agreements (vendor, licensing, SaaS, services, NDAs, DPAs, AI addendums, marketing and outbound cloud/SaaS contracts) and advise cross-functional teams on terms, risk, and commercial strategy, while developing templates, playbooks, and process automations. Requirements include 5–8 years of in-house tech commercial experience, a JD with admission in at least one US jurisdiction, strong SaaS licensing, privacy/security, and AI-related contract knowledge, and excellent negotiation and business-friendly communication skills. Miro offers a competitive SF salary range of $177,760–$222,200 plus 401k matching, equity, comprehensive health benefits, learning and development allowances, and charitable matching, all within a diverse, inclusive culture and in line with recruitment privacy policies.

The AI team at Miro aims to drive AI-powered success and innovation by building robust technical foundations and intelligent product features, empowering teams to innovate responsibly and pursue an AI-augmented future. As an AI Engineer you’ll design, develop, and ship AI-driven capabilities—such as agents, intelligent assistants, context-aware predictions, and generative AI—throughout the product lifecycle from ideation to production. You’ll own end-to-end ML projects, build high-performing AI workflows with off-the-shelf LLMs, prompt engineering, and RAG, collaborate cross-functionally, and uphold best practices in MLOps, CI/CD, observability, and ethics. Requirements include solid ML fundamentals, demonstrated prompt/context engineering with leading LLMs, and experience delivering AI-first customer-facing features; education options include a CS/SE degree with ~3 years of AI/ML experience or ~6 years self-taught, with bonus candidates having vector databases, multi-modal AI, cloud, or governance experience. Miro offers competitive equity, health and wellbeing benefits, learning and travel allowances, relocation and visa support as applicable, and a globally diverse, inclusive culture across multiple locations with a commitment to belonging and Recruitment Privacy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, deploying strategic advisors, onboarding experts, and technical account managers who work with customers to transform collaboration, development, and innovation using agentic AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to maximize business value by guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models for long-term partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, monitoring platform health and adoption, and delivering proactive recommendations; plus equipping internal champions, scaling adoption across departments and CoEs, and co-facilitating quarterly business reviews to show ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs/integrations and IT ecosystems, proven ability in workflow optimization and platform analytics, executive-level facilitation, and willingness to travel up to 25%. What’s in it for you and about Miro: competitive benefits including 401k matching, equity, health benefits, family-forming benefits, flexible time off, wellbeing and equipment allowances, learning budget, and charitable donation matches; Miro is a global visual workspace with 100M+ users, a diverse and inclusive culture, and a mission to empower teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group that emphasizes continuous learning, empathy, risk management, and scalable, customer-centric legal support. The Commercial Attorney role is pragmatic and business-oriented, supporting procurement contracting (about 80%), with additional responsibilities in sales and marketing, and requiring experience with SaaS, technology, AI, data privacy, and security. Key duties include drafting and negotiating a broad mix of inbound and outbound agreements (vendor, licensing, software, SaaS, NDAs, DPAs, AI addenda, marketing and agency agreements), advising on marketing campaigns, and developing templates, playbooks, and process automations to improve efficiency, while helping manage the procurement function and ensuring compliance with policies and global data protection standards. Requirements include 5-8 years of in-house commercial experience in tech, a JD, bar admission in at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP and AI-related contracts, and exceptional communication and negotiation skills. Benefits include 401k matching, competitive equity, comprehensive health benefits, family and fertility benefits, flexible time off, a learning allowance, charitable donation matching up to $2,000 per year, a San Francisco salary range of $177,760–$222,200, and a strong emphasis on diversity and inclusion aligned with Miro's mission to empower teams to create the next big thing.

Miro is hiring an AI Engineer to help build AI-powered features and strong technical foundations as part of a vision that the platform will be AI-augmented. The role involves designing, developing, and shipping AI-driven capabilities—such as intelligent assistants, context-aware prediction, and generative AI—throughout the product life cycle, using off-the-shelf LLMs, prompt engineering, and retrieval-augmented generation. You will collaborate with product, design, engineering, and research teams, implement best practices in AI system development (MLOps, CI/CD, observability), and continuously measure and optimize performance while evaluating new AI tools. The candidate should have solid ML fundamentals, proven experience with prompts and context engineering on top-tier LLMs, and a track record delivering AI-first customer-facing features, with flexible education/experience requirements and bonus skills in areas like vector databases, multi-modal AI, and cloud MLOps. Miro offers competitive equity, comprehensive health and wellbeing benefits, learning allowances, travel/relocation support, and opportunities across multiple global locations, all within a diverse, inclusive culture and with recruitment privacy policies in place.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation with agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into customers’ innovation operating models for long-term value and partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, providing analytics-driven guidance, and supporting change management, scaling, and Centers of Excellence with governance and deployment. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency with APIs and IT ecosystems, proven ability to lead workflow optimization and adoption, expertise in platform analytics and executive facilitation, and willingness to travel up to 25%. Benefits include 401k matching with competitive equity, health and family benefits, flexible time off, learning budgets, and charitable donation matches, all within a culture that emphasizes diversity, collaboration, and empowering teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group that mitigates risk and provides scalable, customer-centric support, underpinned by continuous learning and a positive culture. The Commercial Attorney role is business-oriented, supporting procurement (80%), sales (10%), and marketing (10%), with a focus on SaaS, technology, marketing transactions, and AI-enabled product, data privacy, and security issues. You will draft, review, and negotiate inbound and outbound agreements (vendor, licensing, software, SaaS, services, NDAs, DPAs, AI addendums, marketing and partnership agreements; plus master cloud/SaaS contracts); advise on marketing campaigns and IP; provide practical legal counsel to cross-functional teams; and partner to balance deal velocity with risk, while developing AI-use language, contract templates, playbooks, process automations, and training on tools like Ironclad and Zip. Requirements include 5-8 years in-house or equivalent, a JD with admission to at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP ownership, AI-related issues, and marketing laws; exceptional negotiation and communication skills; and the ability to manage multiple priorities in a fast-paced environment. Benefits include a San Francisco salary range of $177,760–$222,200, 401k matching plus competitive equity, comprehensive health benefits, fertility and family-forming benefits, flexible time off, wellbeing and equipment allowances, an annual learning and development allowance, and charitable donation matches, with Miro emphasizing diversity, inclusion, and belonging and its mission to empower teams to create the next big thing.

Miro is seeking an AI Engineer to design, develop, and deploy AI-driven capabilities—such as intelligent assistants, context-aware prediction, and generative AI—across the product lifecycle from ideation to production. The role involves end-to-end ML work, building scalable AI workflows with off-the-shelf LLMs, prompt engineering, and retrieval-augmented generation, while collaborating with product, design, engineering, and research teams and upholding ethical AI and MLOps practices. Candidates should have solid ML fundamentals, proven prompt and context engineering with top LLMs (OpenAI, Claude, Gemini), and experience delivering AI-first customer-facing features, with education paths including a CS degree with about 3 years of AI/ML experience or around 6 years of self-taught/industry experience. The company offers competitive equity and a range of location-specific benefits across multiple regions, plus learning allowances, travel support, and relocation assistance where applicable. About Miro: a global, diverse visual workspace platform empowering teams to build the next big thing, with a culture centered on collaboration, belonging, and inclusion, and a commitment to recruit privacy.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and the platform. The Technical Account Manager (TAM) role partners with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization and adoption analytics, change management to scale usage, and strategic alignment through quarterly business reviews and adoption reporting. Requirements include 5+ years in relevant enterprise SaaS roles, strong technical fluency with APIs and integrations, expertise in workflow optimization and change management, executive facilitation skills, and up to 25% travel. Miro emphasizes belonging and collaboration, offers comprehensive benefits and development opportunities, and aggregates a diverse, inclusive culture focused on empowering teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group dedicated to mitigating risk and delivering scalable, customer-centric legal support, grounded in continuous learning and empathy. The Commercial Attorney role is business-oriented, supporting procurement contracting (about 80%) with additional responsibilities in sales (10%) and marketing (10%), and experience in SaaS, technology, AI, data privacy, and security. Responsibilities include drafting, reviewing, and negotiating a wide range of inbound and outbound agreements (vendor/licensing/SaaS/services, DPAs, NDAs, AI addendums; marketing/advertising agreements; master cloud/SaaS agreements), advising on marketing campaigns, and developing templates and playbooks to improve efficiency and consistency. Requirements are 5–8 years in-house or tech-focused commercial law, US JD admitted, strong knowledge of SaaS licensing, data privacy/IP/AI issues, excellent drafting and negotiation skills, and the ability to manage multiple priorities in a fast-paced environment. Benefits include 401k match, competitive equity, health benefits, fertility/family benefits, flexible time off, learning allowances, charitable donation matching, with a San Francisco salary range of $177,760–$222,200, all within Miro’s inclusive, diverse culture and mission to empower teams to create the next big thing.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mentality to acquire net-new customers, build pipeline, and manage a book of business across new and existing accounts. The role focuses on driving top-line revenue through new customer acquisition, expanding opportunities via cross-sell and upsell, and using data and adoption metrics to target prospects and strengthen retention. You will lead competitive sales cycles, articulate the business impact of Zendesk solutions, maintain a robust Salesforce-based pipeline, and provide accurate forecasts. Requirements include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven record of net-new acquisition, and proficiency with tools like Salesforce, Groove, and Clari. Zendesk emphasizes a diverse, inclusive, hybrid work culture, is an AA/EEO/Veterans/Disabled employer, may use AI in screening, and offers accommodations for disabilities.

The job is a Sales Development role in Zendesk’s EMEA sales team, focused on building the sales pipeline through outbound prospecting to startups, unicorns, and enterprise companies while delivering an outstanding customer experience. You will be a key team member driving regional strategy, managing a busy outbound pipeline, prospecting new accounts and divisions, and generating high-value pipeline with a creative, social-led approach. Requirements include native French and English fluency, at least 6 months in a sales-related role, interest in consultative SaaS sales, a proactive “can do” attitude, strong communication skills, and availability to work in a Lisbon hybrid model. Zendesk emphasizes a supportive culture with leadership and mentoring, flexible hybrid work, and a strong commitment to diversity, equity, inclusion, and accommodations for applicants with disabilities. They note that AI or automated screening may be used in evaluating applications and provide information on equal opportunity rights and accommodation requests.

The role is in Zendesk's EMEA Sales Development team, focusing on driving new business, handling a high volume of inbound leads in the CRM, and qualifying opportunities for Account Executives while delivering an outstanding customer experience. You will upsell and cross-sell before passing to AEs, bring creativity to processes, and aim to overachieve targets within a multicultural Europe, Middle East and Africa team. It's a career path with learning opportunities; requirements include English fluency, a second European language as a bonus, and either sales experience or a degree with a customer-centric, curious mindset; SaaS/business experience is a plus. The role is hybrid, with a Lisbon office component and remote work part of the week, and the in-office schedule is determined by the hiring manager to support collaboration and learning. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening as part of its process, and offers accommodations for applicants with disabilities.

Zendesk is seeking exceptional sales talent in the EMEA region for its Sales Development team to drive new business as part of its fast-growing customer support platform. The role involves managing a high volume of inbound leads in CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing off. Candidates should be creative, motivated to overachieve, be the face of the brand, deliver outstanding customer experiences, and thrive in a multicultural Europe, Middle East and Africa team while fostering a positive, energetic environment. Requirements include English fluency, a second European language as a bonus, a passion for consultative sales, and either prior experience or a degree-focused pathway, plus SaaS/business exposure, a customer-centric mindset, a can-do attitude, excellent communication, and a hybrid work arrangement with a Lisbon office and remote days. Zendesk emphasizes inclusion and fairness, notes that AI screening may be used in hiring, and provides accommodations for applicants with disabilities as part of its equal opportunity, diversity, equity, and inclusion commitments.

Zendesk QA (formerly Klaus) is hiring for a backend-focused role in Estonia to develop AI-driven customer service quality assurance tools and help customers deliver consistent, high-quality support. The tech stack includes Python, SQL databases (PostgreSQL, MySQL, BigQuery, Cloud Spanner), REST/mRPC APIs, Google Cloud Platform tools (AI Platform, Beam, Airflow), Kubernetes Engine, Cloud Run, and CI with GitHub Actions and Bazel in a monorepo. Responsibilities include mission-driven development with a 6-week cycle, high autonomy, building and refining REST/RPC APIs, creating reusable code, optimizing performance and security, designing data storage, integrating with help desk and analytics platforms, performing code reviews, and writing automated tests. Requirements: at least 5 years backend experience, proficiency in Go/Python/Java, strong SQL/database knowledge, cloud-native experience with Kubernetes and Docker, experience with GCP or AWS, fluent English, excellent communication, and interest in ML Ops. Zendesk promotes a hybrid work model with some in-office days, values diversity and inclusion, notes AI may be used in applicant screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer for the Core Services Packaging and Consumption team, requiring strong Ruby skills and Rails experience to improve the purchasing and usage reporting experience. Responsibilities include collaborating with product management and engineers to design simple solutions, ensuring delivery and code quality, following best practices, championing test coverage, participating in code reviews, and standardizing services and tools across the SDLC. Required qualifications include 4+ years of Ruby, 3+ years of JavaScript/React, experience with JS build tooling (Webpack/Node.js), databases like MySQL or DynamoDB, CI/CD systems (GitHub Actions, Travis, Jenkins), API design and distributed systems, Datadog or similar logging tools, a customer-first mindset for incident management and root-cause analysis, and strong communication and collaborative skills in a fast-paced agile environment. Bonus skills include experience with SaaS products and AWS stack (Aurora RDS). The role requires being physically located in Karnataka or Maharashtra, India, with a hybrid in-office schedule, and Zendesk emphasizes diversity and inclusion while noting AI may be used for screening and accommodations are available.

Zendesk’s Senior Solutions Consultant role centers on leading technical and business discovery, designing tailored AI-powered CX/ES solutions, and owning the end-to-end technical engagement from qualification through pilots to deliver measurable results. The job requires architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) and collaborating across Sales, Product, Engineering, and Customer Success to align with customer goals and compliance. You’ll measure impact with Zendesk analytics and AI performance metrics, demonstrate ROI, promote AI adoption with Customer Success, and continuously evolve as AI and CX/ES technologies advance. Ideal candidates have 5+ years of presales or solutions consulting in SaaS or CX, strong web and SaaS architecture knowledge, experience running pilots/POCs, deep AI understanding (LLMs, NLP), and domain expertise in CCaaS, ITSM, BI, WFM, or related areas, plus excellent storytelling and communication and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture, its commitment to diversity and equal opportunity, notes that AI may screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead the design and delivery of AI-powered CX and ES solutions, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable outcomes. The role includes leading technical and business discovery, conducting AI readiness assessments, and creating tailored demos and proofs of value that demonstrate Zendesk’s differentiated value. You’ll translate advanced AI/ML capabilities into clear business narratives, own the end-to-end technical engagement from qualification to pilot delivery, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP). You’ll collaborate across teams to align customer needs with the product roadmap, measure ROI with analytics, drive AI adoption with Customer Success, and continuously stay ahead in AI and CX/ES technologies; qualifications include 5+ years in presales/solutions consulting, experience with pilots/POCs, deep AI knowledge, and domain expertise in areas like CCaaS or ITSM. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may screen applicants with AI, and provides accommodations for disabilities while maintaining commitments to diversity, equity, and inclusion.

Zendesk is transforming Customer Experience and Employee Services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands deliver smarter, faster, and more personal service at scale. As a Solutions Consultant, you’ll shape the next era of customer engagement by partnering with customers and internal teams to design and showcase innovative, real-world solutions that unlock lasting value. You’ll lead technical and business discovery, architect AI-powered CX solutions, build seamless integrations using Zendesk APIs and cloud platforms (AWS/Azure/GCP), collaborate across Sales, Product, Engineering and Customer Success, drive measurable business impact, and champion AI adoption. Candidates should have 3+ years in presales or solutions consulting (or related AI/SaaS/enterprise software experience), hands-on experience with pilots/POCs, knowledge of AI technologies (LLMs, NLP, automation), familiarity with CS software and middleware, and strong communication and presentation skills, plus willingness to travel. Zendesk offers a hybrid work culture, a commitment to global diversity, equity, and inclusion, and equal opportunity employment, with AI screening in recruitment and accommodations available for applicants with disabilities.

Zendesk’s Foundation builds secure authentication, authorization, and data protection features and is hiring a Software Engineer for the Data Masking team to deliver advanced privacy solutions across products. The role focuses on building and maintaining secure access controls, operating at global scale with high-quality code and tests, and contributing to a fine-grained permissions system across Zendesk services. Required qualifications include at least 2 years in a backend or full-stack role, proficiency in Ruby or a JVM language, strong communication and time-management skills, and a collaborative, growth-oriented mindset. Preferred qualifications include a CS background, experience with Ruby or Scala, familiarity with distributed systems, and experience with Docker, Kubernetes, AWS, and modern JavaScript frameworks. The tech stack includes Ruby on Rails and Scala microservices for the backend, TypeScript/React/GraphQL for the frontend, AWS Aurora MySQL, Kafka, Kubernetes/Istio/Spinnaker, with a Poland salary range of zł164,000–zł246,000 and a hybrid work model, alongside Zendesk’s commitment to inclusion and potential AI screening.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business by winning new customers and expanding existing partnerships. You will drive top-line revenue from new logos, pursue cross-sell opportunities, nurture strategic relationships, use data and adoption insights to improve conversions and retention, and lead complex, multi-month, value-centric sales cycles with proof of concept stages. Requirements include a BA/BS or equivalent, at least 5 years of public sector sales or solution engineering in SaaS with a track record of meeting targets (Presidents Club a plus), experience handling complex renewals and engaging VP/C-level leaders, plus proficiency with Salesforce, Outreach, and Clari and a willingness to travel. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission split, and final compensation may include bonuses or benefits based on capabilities, experience, and location. Zendesk emphasizes delivering an exceptional customer experience, supports hybrid work, and is an equal opportunity employer dedicated to diversity and inclusion, with AI screening and accommodations available upon request.

The role is a strategic, people-first Program Manager Lead at Zendesk, shaping the employee experience and driving cultural initiatives across the global workforce. You’ll design and deliver employee-centric programs with clear plans and communications to drive adoption and impact. You’ll center employee voice through surveys and interviews, lead change management with stakeholders, enable adoption with toolkits, and embed inclusion across global contexts. You’ll champion culture, align initiatives to Zendesk’s mission and values, collaborate with HR and business stakeholders, and define metrics to measure and iterate success. Requirements include 7+ years in HR or related fields and proven capacity to scale culture programs, plus strong change management and communication skills; compensation includes a US base salary range of $122,000–$184,000 with potential bonuses, and Zendesk emphasizes hybrid work, AI screening, equal opportunity, global diversity and inclusion, and accommodations.

Zendesk is a CX platform expanding into a fast-growing AI business, and this inbound sales role in the ASEAN market involves engaging with prospects and collaborating with internal teams such as sales, outbound sales, industry directors, and marketing to respond to inbound leads and qualify opportunities. Responsibilities include understanding client challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound inquiries, and delivering a top-tier customer experience while developing a strong pipeline. Candidates typically have about 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferred. Zendesk emphasizes a high-performance, diverse, and inclusive culture with a hybrid work model that combines onsite collaboration and remote work, with specific in-office schedules determined by the manager. The company is an equal opportunity employer that may use AI screening in the hiring process, and it provides accommodations for applicants with disabilities, along with information about diversity, inclusion, and EEO rights.

Figma is growing its team to make design accessible and enable collaboration from idea to product with real-time, globally connected workflows. The Enterprise Specialist on Product Support will partner with the Enterprise Support Manager to define and elevate the Enterprise Support function, delivering trusted experiences to Figma’s top customers and collaborating with Sales, Product, and Engineering. The role requires fluency in Japanese, Korean, or Portuguese, at least 3 years of technical SaaS support for enterprise customers, and experience with large end-user/system administration or complex implementations. Key duties include diagnosing and resolving sophisticated inquiries, guiding large organizations through workspace configurations with Sales, acting as the voice of the customer, escalating high-risk issues, surfacing trends to Product/Engineering, and helping scale with pilot programs and process improvements. Pay ranges vary by location (SF/NY hub base $43.80–$63.90/hour, with remote roles localized by location) and Figma offers equity, comprehensive benefits, a diverse-and-inclusive culture, accommodations, and requires cameras on during video interviews and in-person onboarding.

Figma is growing its team to make design accessible and empower teams from ideation to product, including real-time collaboration and AI-assisted workflows. The Enterprise Specialist on Product Support will partner with the Enterprise Support Manager to define and elevate the Enterprise Support function, delivering experiences that build trust with customers and internal partners such as Sales, Product, and Engineering. Responsibilities include diagnosing sophisticated inquiries, guiding large-scale organizations through complex workspace configurations, capturing product and process gaps, and acting as the voice of the customer with data-backed cases for new features and process automation. Requirements include 3+ years in a technical SaaS support role for enterprise customers, fluency in Japanese, Korean, or Portuguese, and experience with system administration for large end-user communities; SAML/SSO and SCIM knowledge, and UX tools are a plus. The role can be based in US hubs or remote in the US, offering an hourly base pay range of $43.80–$63.90 (SF/NY hubs) with locale-adjusted pay, equity, and a broad benefits package, as Figma emphasizes growth and inclusive hiring, with accommodations available and a candidate privacy notice governing data.

Figma is growing its team and inviting candidates for an Enterprise Specialist on Product Support to craft exceptional support for its top customers and enable real-time collaboration across teams. The role involves diagnosing sophisticated enterprise inquiries, owning cases from start to finish, guiding large-scale workspace configurations with Sales, and presenting data-backed insights to Product and Engineering for bug fixes and feature enhancements. Requirements include 3+ years in a technical SaaS support environment, professional fluency in Japanese, Korean, or Portuguese, and experience with system administration for large end-user communities; bonus points for SAML/SSO and SCIM experience, UX tool familiarity, and AI concepts. It is a full-time role that can be based in a US hub or remote in the United States, with a base salary range of $43.80–$63.90 per hour for SF/NY hubs (remote roles localized to 80–100%), plus equity and a comprehensive benefits package. Figma emphasizes growth and inclusion, offers accommodations for applicants with disabilities, requires camera-on during video interviews, and onboarding may be in person; applicants are encouraged to apply even if not an exact fit.

Figma is growing its team to make design accessible, with a platform that supports brainstorming, prototyping, translating designs into code, and AI-driven iteration for real-time collaboration from anywhere. The Enterprise Specialist on Product Support will partner with the Enterprise Support Manager to craft and elevate the support experience for Figma’s top customers, delivering trusted experiences across internal partners such as Sales, Product, and Engineering. This role targets enterprise-level customers, requires deep technical support expertise, and language fluency in Japanese, Korean, or Portuguese, with a full-time position based in a US hub or remote in the United States. Responsibilities include diagnosing sophisticated inquiries, owning cases end-to-end, guiding large organizations through workspace configurations with Sales, acting as the voice of the customer to drive feature and process improvements, managing high-risk escalations, and advocating for bug fixes and product enhancements. Qualifications include 3+ years in a technical SaaS support environment, proficiency in one of the target languages, experience with large end-user administration or complex implementations; additional points for SAML/SSO/SCIM experience, familiarity with UX tools, and interest in AI concepts, along with Figma’s emphasis on growth, diversity, accommodations, and a transparent pay/benefits package.

Figma is expanding its team and the Enterprise Specialist on Product Support will partner with the Enterprise Support Manager to define exceptional support for Figma’s top customers, with fluency in Japanese, Korean, or Portuguese. You’ll develop deep product expertise, diagnose sophisticated inquiries, own cases from start to resolution, and help guide large organizations through complex workspace configurations while collaborating with Sales, Product, and Engineering. You’ll act as the voice of the customer, capturing product and process gaps, presenting data-backed cases for feature development, handling high-risk escalations, and participating in pilots to deliver faster, more personalized interactions. Requirements include 3+ years in a technical SaaS enterprise support role, professional fluency in one of the specified languages, experience with system administration for large end-user communities, and the ability to translate technical issues into business impact; nice-to-haves include SAML/SSO/SCIM troubleshooting, familiarity with UX tools, and interest in AI concepts. Compensation includes an hourly base pay range of $43.80–$63.90 for SF/NY hubs, localized remote pay, equity and comprehensive benefits, along with accommodations and a note that interviews require camera-on and onboarding is in-person.

Figma is growing its Enterprise Support team and seeks an Enterprise Specialist to help define and elevate support for its top customers, delivering experiences that build trust across customers and internal partners such as Sales, Product, and Engineering. The role involves diagnosing complex inquiries, owning cases from start to resolution, guiding large organizations through workspace configurations, and acting as the voice of the customer to drive product and process improvements. Requirements include 3+ years in a technical SaaS support role for enterprise customers, professional fluency in Japanese, Korean, or Portuguese, and experience with system administration for large end-user communities or guiding complicated implementations; SAML/SSO and SCIM experience, plus familiarity with UX tools and an interest in AI concepts, are a plus. It can be based in a US hub or remotely in the US, with an hourly base pay range in SF/NY of $43.80–$63.90, and remote roles localized to 80–100% of that range, plus equity and comprehensive benefits. Figma emphasizes growth, diversity, accommodations, and equal opportunity, requires cameras on during video interviews, and in-person onboarding for hires, with candidate privacy protections in place.

Sentry is building performance and error monitoring tools to help developers write better software faster, backed by over $217 million in funding and 100,000+ organizations, with customers like Disney, Microsoft, and Atlassian, and it supports a hybrid work model with in-office days on Monday, Tuesday, and Thursday. The Developer Experience role in San Francisco is a hybrid, hands-on position focused on crafting great developer documentation, testing new features, and shaping the docs platform while engaging with developer communities. Responsibilities include managing the docs platform, hosting events and meetups, building content that excites developers, gathering user insights, and partnering across Engineering, Product, Design, Sales Engineering, Business Ops, and Marketing to drive compelling product narratives. Qualifications include 5+ years as a developer, 3+ years in advocacy or educational roles, multiple examples of technical educational content, active involvement in technical communities, and a base salary range of $150,000 to $190,000 plus eligible benefits such as equity, PTO, and health insurance. Sentry emphasizes equal opportunity, diversity, and inclusivity with accommodations for disabilities, open-source ethos, and accessibility, and provides details in its benefits and applicant privacy policies.

Appfire champions a choose-your-work approach in a remote-first, flexible, and growth-centric culture with a global team. The role is a Senior Software Engineer for Jira Cloud apps built on Atlassian Forge, with the option to work remotely from Bulgaria and reporting to the Engineering Manager. You will design and implement high-quality features in React + TypeScript on the Forge platform, own end-to-end product areas, collaborate with product managers and designers, write clean, tested code, and improve frontend performance and reliability. Requirements include 5+ years as a frontend or full-stack engineer, proficiency in TypeScript/React, experience with cloud/serverless apps, REST APIs, CSS/SCSS, Git, and Agile; nice-to-have Forge/Connect experience, Atlassian APIs, testing frameworks, and AWS. Benefits and company highlights include equity, Appfire University, CSR volunteering days, remote work and a flexible schedule, 25 days of vacation, a LEED-certified office, ISO27001/ISO27017 and SOC 2 certifications, and recognition as an equal-opportunity employer.

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, in a respectful and inclusive hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, with solutions used by more than 100 million users worldwide and Fortune 500 customers like Google, GE, and NBC Universal, plus partnerships with Google, Atlassian, and Microsoft. It is seeking a strategic, high-performing Enterprise Expansion Account Executive to unlock growth within its largest accounts, owning strategy and execution across multi-threaded enterprise deals with autonomy and collaboration with BDRs, CSMs, and Solutions Engineers. Responsibilities include leading territory growth through a mix of expansions, renewals, and new opportunities, acting as a trusted advisor to senior leaders at Fortune 500 companies to scale Lucid enterprise-wide, driving complex, high-impact deals, building champions at all levels, mentoring assigned BDRs, and traveling 1–3 weeks per quarter to strengthen customer relationships. Requirements include 5+ years of tech/SaaS sales experience with a proven quota record, experience selling complex enterprise software and managing long, multi-stakeholder sales cycles, strong knowledge of SaaS/cloud applications and business value, and the ability to collaborate across functions; preferred qualifications include advanced skills in Salesforce, Outreach, or other sales tools, a strong technical foundation or formal sales training, and a passion for SaaS and the future of work.

SmartBear emphasizes quality-driven software development, aided by HaloAI, and serves over 16 million developers across more than 32,000 organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Event Marketing Manager will drive SmartBear’s presence at top-tier industry events, leading end-to-end strategy and execution to create high-energy, ROI-positive experiences that fuel pipeline growth. Responsibilities include planning, coordinating, and executing large tradeshows, regional events, executive roundtables, and internal meetings; collaborating with sales, product marketing, and demand generation to align events with GTM priorities and ICPs; managing logistics, branding, materials, and on-site delivery; and tracking KPIs and ROI to optimize future events. The role requires 2–4 years of experience in planning large B2B SaaS events or similar, strong project management and communication skills, familiarity with event tech like Cvent/Splash/ON24 and CRM/MA tools like Salesforce/Marketo, and a willingness to travel 20–30%. SmartBear promotes growth, inclusivity, and a hybrid work culture, with transparent pay and total rewards including a base salary range of $88,000–$102,000 plus performance bonuses and benefits.

SmartBear offers quality software through its solution hubs—API Hub, Insight Hub, and Test Hub with HaloAI—and is trusted by over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The company seeks a Digital Customer Success Program Lead to design, launch, and own a global scaled-engagement strategy, set the vision for digital CS, build repeatable customer journeys, and operationalize automation to improve adoption, retention, and product value. Key responsibilities include defining the global CS strategy and roadmaps, architecting digital journeys from product usage data and CRM insights, developing scalable assets (onboarding paths, lifecycle emails, webinars, education modules, in-app engagement), deploying and optimizing a Customer Success Platform, ensuring data flows between CSP, CRM, and analytics tools, and collaborating with Product, Marketing, Sales, and Support while establishing experimentation for personalized engagement. Qualifications require 5–8 years in SaaS CS, digital engagement, or CS operations; proven experience launching and scaling digital/tech-touch programs; hands-on Salesforce and Amplitude expertise; practical CS Platform experience with automation design and health models; ability to translate usage and account data into automated journeys; strong program management, analytical, and stakeholder skills; and comfort with a global, rapidly growing environment, with preferred skills in BI tools, developer-focused products, journey mapping, segmentation, renewal/expansion knowledge, and cross-region collaboration. We offer the chance to lead SmartBear’s digital CS transformation with high visibility and influence across CS, Operations, Product, and Sales, autonomy to design programs that drive adoption and value, and competitive compensation and benefits.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting, making it the #1 time management add-on for Jira Cloud. Since its founding in 2007, Tempo has expanded to be a trusted name in the Atlassian ecosystem, focused on helping teams work smarter and delivering innovative, customer-centric products. The role is a front-end developer for Tempo’s flagship Jira Cloud products—Tempo Timesheets, Capacity Planner, and Financial Manager—with collaboration across product managers, designers, developers, QA, and technical writers to solve customer problems. Requirements include 4+ years of front-end experience, 1+ year of commercial TypeScript/React development, a CS-related degree, strong TypeScript/JavaScript/CSS/HTML5 skills, experience building complex UIs, usability and performance focus, and the ability to work autonomously in a remote, multicultural environment. Perks include remote-first work, unlimited vacation in most locations, health/dental/vision insurance, training reimbursement and WFH reimbursement, diverse teams and social activities, optional in-person meetups, opportunities to travel to international offices, and an equal-opportunity workplace with English resumes required.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally, with interviews and onboarding conducted virtually as part of being a distributed-first company. There is an entry-level Accountant opportunity to join the global general ledger team, reporting to the Accounting Manager, focusing on maintaining accuracy, policy compliance, cross-team collaboration, and finance-innovation initiatives. The Staff Accountant will maintain the accuracy and integrity of financial information and analyze assets, liabilities, and equity to provide senior leadership with reliable data for decision-making. Key duties include supporting month-end close with journal entries, performing account analyses/reconciliations, collaborating with Sales, Operations, HR, and FP&A, and identifying opportunities for process improvements and special projects like system upgrades and reporting optimization. The role also involves participating in global standardization of policies and procedures and handling additional duties as required.

- Atlassian offers flexible, distributed-first work options (office, home, or hybrid) and hires in any country where they have a legal entity, with virtual interviews and onboarding. - The Your Future Org section describes an entry-level Staff Accountant role in the global general ledger, reporting to the Accounting Manager, responsible for maintaining the accuracy and integrity of financial information, ensuring policy compliance, collaborating across teams, and contributing to innovation projects to build a world-class finance organization. - The role seeks a detail-oriented, effective communicator and flexible team player who embodies the company’s core values—Customer, People, Winning, Community, and Financial Responsibility—in all activities. - Core duties include supporting month-end close with journal entries (accruals, cash activity, allocations) and performing or assisting with account analyses and reconciliations, while collaborating with cross-functional teams (Sales, Operations, HR, FP&A) to ensure accurate reporting. - Additional responsibilities involve identifying process improvements, participating in special projects such as system upgrades, data validation, and reporting optimization, and supporting global standardization of policies and procedures.

At Atlassian, you can work in an office, from home, or a combination of both, and the company hires in any country where it has a legal entity, with interviews and onboarding conducted virtually as part of its distributed-first approach. There is an entry-level Accountant opportunity to join the global general ledger team, reporting to the Accounting Manager, focusing on maintaining the accuracy and integrity of financial information across global entities and ensuring policy compliance while collaborating across teams on innovation projects. The role emphasizes detail, effective communication, and flexible teamwork, and expects you to embody Atlassian’s core values of Customer, People, Winning, Community, and Financial Responsibility in daily work. Key duties include supporting month-end close with journal entries (accruals, cash activity, allocations), performing account analyses and reconciliations, and collaborating with cross-functional teams (Sales, Operations, HR, FP&A) to ensure accurate financial reporting. Additional responsibilities involve identifying process improvements, contributing to special projects such as accounting system upgrades, data validation, and reporting optimization, and participating in global standardization efforts for policies and procedures.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where it has a legal entity; interviews and onboarding are conducted virtually as part of being a distributed-first company. There is an entry-level Staff Accountant position to join the global general ledger team, reporting to the Accounting Manager, working across global entities to maintain financial information accuracy and compliance. The role emphasizes attention to detail, effective communication, teamwork, and alignment with the organization’s core values (Customer, People, Winning, Community, and Financial Responsibility) in all duties. Core duties include supporting month-end close with journal entries, conducting or assisting with account analyses and reconciliations, and collaborating with cross-functional teams to ensure accurate financial reporting. Additional responsibilities include identifying process improvements, contributing to special projects such as system upgrades, data validation, and reporting optimization, and participating in global standardization of policies and procedures, with other duties as required.

Atlassian supports flexible work locations and a distributed-first approach, hiring globally in countries where it has a legal entity, with virtual interviews and onboarding. Jira Service Management is driving growth in the service management market, and channel partners are essential to customer success. Atlassian is seeking a Sr. Partner Solutions Architect fluent in Portuguese to help grow and enable service-management-focused channel partners, covering pre-sales to post-sales support. The role sits in the Partner Solutions Acceleration team, focusing on enablement strategy, collateral development, and technical leadership to accelerate partner success, working with Channel & Alliance, Partner managers, Marketing, Sales, and Product. Key responsibilities include developing account strategies with Channel teams, delivering channel partner enablement workshops, providing market feedback to product management, and representing Atlassian as a thought leader at conferences and partner events.

Atlassian offers flexible work locations (office, remote, or hybrid) with virtual interviews and onboarding, and hires in any country with a legal entity. The company is growing in the service management market, driven by Jira Service Management, and channel partners are essential to customer success. Atlassian is seeking a Sr. Partner Solutions Architect fluent in Portuguese to help grow service management–focused channel partners, joining a team that helps partners build enterprise JSM services. Responsibilities include developing the enablement strategy, creating collateral, and supporting partners through the deal cycle while collaborating with Channel, Marketing, Sales, and Product teams to drive adoption and gather feedback. The role also involves delivering partner enablement workshops, contributing thought leadership, and representing Atlassian at conferences and partner events.

Atlassian is seeking a Senior Product Marketing Manager to drive acquisition, adoption, and expansion of Jira Service Management and Service Collection within existing customers, covering all funnel stages for SMB and enterprise. The role involves collaborating with Product Management and demand generation to deliver campaigns based on product positioning and messaging, and influencing the go-to-market strategy for ITOM capabilities. It requires implementing marketing programs to sustain momentum for Jira Service Management and Service Collection, shaping campaign narratives, increasing awareness of Service Collection and its differentiators, and partnering cross-functionally. Responsibilities include crafting messaging and positioning for campaigns to drive awareness, acquisition, adoption, and expansion, and developing go-to-market strategies for ITOM with high-impact content for technical audiences. Additional duties include partnering with Demand Gen and Performance Marketing to generate sign-ups and qualified leads, representing the voice of the customer, becoming an expert on target audiences and jobs-to-be-done, and conducting market research to inform product direction and campaign strategy.

Atlassian seeks a Senior Product Marketing Manager to drive acquisition, adoption, and expansion of Jira Service Management and Service Collection across SMB and enterprise through end-to-end marketing campaigns. You will collaborate with Product Management and demand generation to craft distinctive product positioning and messaging and deliver campaigns tailored to each target buyer, while influencing go-to-market for ITOM capabilities. The role includes designing and executing high-impact, product-led and sales-led campaigns that sustain momentum and growth and shaping narratives to raise awareness of Service Collection and its differentiators. You will own messaging, develop GTM strategies for Service Collection ITOM, and generate technical content to engage IT audiences, partnering with Demand Gen and Performance Marketing to drive new sign-ups and qualified leads. Finally, you will be the voice of the customer and market, gaining deep audience insights through research to inform product direction, messaging, and campaign strategy.

- Atlassian is seeking a Senior Privacy Counsel - Go-to-Market (GTM) and Trust to join its US West Coast Privacy team, reporting to the Lead of the GTM + Trust team, to tackle global privacy challenges. - The company supports flexible work arrangements (office, remote, or hybrid) and can hire in any country where it has a legal entity. - Responsibilities include providing expert privacy counsel to the GTM and Trust teams throughout the customer lifecycle, including pre-sales content, global privacy compliance, cloud migrations, and novel privacy negotiations. - The role also involves direct customer engagement to address privacy needs and expectations, and advising on the impact of emerging global privacy laws with practical responses to new requirements. - It requires cross-functional collaboration with internal stakeholders, including other Legal pillars, Sales, Trust, Engineering, Product, Security, People, and IT, to ensure privacy considerations are integrated into business initiatives and roadmaps.

The role is Senior Privacy Counsel - Go-to-Market (GTM) and Trust, joining Atlassian’s Privacy team in the US West Coast and reporting to the Lead of the GTM + Trust team. Atlassians can choose to work in an office, from home, or in a hybrid arrangement, and the company hires in any country where it has a legal entity. You will provide expert privacy counsel to GTM and Trust teams throughout the customer lifecycle, including pre-sales content development, global privacy compliance, cloud migrations, and support for strategic and novel privacy negotiations. You will engage directly with customers to address their specific privacy needs and expectations. You will advise on the impact of emerging global privacy laws and help prepare practical responses, while collaborating cross-functionally with Legal, Sales, Trust, Engineering, Product, Security, People, and IT to integrate privacy considerations into business initiatives and roadmaps.

- The role is Senior Privacy Counsel - Go-to-Market (GTM) and Trust in the US West Coast, joining Atlassian’s Privacy team and reporting to the Lead of GTM + Trust. - Atlassian offers flexible work arrangements (office, home, or hybrid) and hires in any country where it has a legal entity. - The GTM and Trust support duties include providing expert privacy counsel throughout the customer lifecycle, including pre-sales content, global privacy law compliance, cloud migrations, and privacy negotiations. - The role also involves direct customer engagement to address privacy needs and expectations. - Additional responsibilities include advising on emerging global privacy laws, practical regulatory responses, and cross-functional collaboration with internal teams to integrate privacy into business initiatives and roadmaps.

At Atlassian, work is distributed-first and flexible—employees can be in an office, from home, or a mix, with virtual interviews and onboarding and hiring across any country where Atlassian has a legal entity. They are seeking a Principal Full Stack Software Engineer to join the team, focused on delivering creative improvements for engineering groups. The role involves tackling the largest and most complex problems, providing technical leadership on high-impact projects, and applying architectural standards across new and ongoing work. It also requires partnering with multiple engineering teams on company-wide initiatives, sharing best practices, and mentoring the next generation of technical leaders. Qualifications include 10+ years of full-stack experience with languages such as Java, Scala, Node, JavaScript, and React; a CS degree or equivalent; deep systems engineering expertise in testing, reliability, security, and observability; strong communication and mentoring skills; customer-focused decision making; and familiarity with A/B testing techniques.

Atlassian offers flexible work options (office, home, or a mix) and hires globally, with interviews and onboarding conducted virtually as part of being a distributed-first company. They are seeking a Principal Full Stack Software Engineer focused on delivering creative improvements for their engineering teams. The role involves tackling the largest and most complex problems, providing technical leadership on high-impact projects, shaping architecture, and raising the technical bar across the organization while partnering on company-wide initiatives and mentoring others. The ideal candidate has 10+ years of full-stack experience with languages such as Java, Scala, Node, JavaScript, or React; a CS degree or equivalent; strong systems engineering experience at scale (testing, reliability, security, observability); excellent communication and mentoring abilities; and familiarity with customer impact and A/B testing. They also emphasize transferring knowledge and sharing best practices to grow the next generation of Atlassian technical leaders and evangelizing high standards within the company.

Atlassian supports flexible, distributed work, allowing employees to work from an office, from home, or a mix, and hires globally with virtual interviews and onboarding. Teamwork Collection bundles Jira, Confluence, Loom, and Rovo to help organizations connect projects to goals, plan and track work, and share knowledge to boost cross-team collaboration. As Principal Product Marketing Manager, you will partner with product and sales to develop roadmaps and go-to-market plans that demonstrate the bundled value of Teamwork Collection and the Atlassian platform, including defining editions, pricing, and packaging. You will craft differentiated, value-based messaging for executive audiences, ensure consistency across channels, and tailor positioning based on feedback and market data to integrate with the broader Atlassian portfolio. You will also conduct market, competitive, and user research; cultivate customer advocacy; define activation strategies; and mentor junior PMMs to elevate marketing excellence across the team.

At Atlassian, employees can work flexibly—from office, remote, or a combination—with global hiring where there is a legal entity, and interviews and onboarding conducted virtually. Teamwork Collection (TWC) bundles Jira, Confluence, Loom, Rovo, and the Atlassian platform to help organizations connect projects to goals and collaborate across teams. The Principal Product Marketing Manager will partner with product and sales leaders to develop roadmaps and go-to-market strategies that showcase TWC and the Atlassian platform as a single solution. Responsibilities include differentiated messaging and positioning for executive audiences, go-to-market strategy, market and user research, and ensuring consistent messaging across channels and the broader portfolio. The role also entails customer advocacy, activation strategies for major accounts, and mentoring junior PMMs while advancing marketing best practices.

This role is the Principal Product Manager for Confluence Onboarding, responsible for leading the activation-focused onboarding experience for new admins across acquisition and cross-sell motions. You will own the strategy and roadmap to help new technical and business admins adopt Confluence, understand who they are, guide them to the right product areas, and enable value during their first weeks. This work directly impacts Atlassian’s growth by ensuring new customers not only sign up but activate and expand. Key responsibilities include defining the onboarding strategy across acquisition and cross-sell journeys, understanding jobs-to-be-done, shaping the first-time admin experience, partnering with Design and Research, and collaborating with Marketing, Core Product, Growth, Engineering, and Data Science to define metrics, run experiments, and measure success. At Atlassian, employees can work in an office, from home, or in a hybrid arrangement, and the company hires in any country where it has a legal entity, with a focus on delivering a cohesive, value-driven admin journey.

We are seeking a Principal Product Manager to lead the Confluence Onboarding experience, focusing on activating new customers from Acquisition and Cross-sell motions and ensuring new admins discover value quickly and stay engaged long-term. You will own the strategy and roadmap for helping new admins successfully adopt Confluence—understanding who they are, guiding them to the right parts of the product, and enabling them to realize value during their first weeks. This work directly impacts Atlassian’s growth by ensuring new customers not only sign up, but also activate and expand. Atlassians can choose where they work, with options for office, home, or hybrid, and the company can hire people in any country where there is a legal entity. Responsibilities include defining onboarding strategy across acquisition and cross-sell journeys; deeply understanding jobs-to-be-done for technical and business admins; shaping the first-time admin experience; partnering with Design and Research; collaborating with Marketing, Core Product, and Growth; working with Engineering and Data Science to define metrics and run experiments; and driving alignment across Atlassian to deliver a cohesive, value-driven admin journey.

- Atlassian seeks a Principal Product Manager to lead the Confluence onboarding experience, focusing on activating new customers from acquisition and cross-sell motions so admins see value quickly and stay engaged. - The role owns the strategy and roadmap for helping new admins adopt Confluence, understanding their needs and guiding them to the right parts of the product to realize value in the first weeks. - This work aims to drive Atlassian’s growth by ensuring new customers not only sign up but also activate and expand. - Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where there is a legal entity. - Responsibilities include defining onboarding strategy, understanding jobs-to-be-done for technical and business admins, shaping the first-time admin experience, partnering with Design and Research, collaborating with Marketing/Core Product/Growth, working with Engineering and Data Science to define metrics and run experiments, and aligning across the company to deliver a cohesive, value-driven admin journey.

The role is Principal Product Manager to lead Confluence onboarding, focusing on activating new customers via acquisition and cross-sell motions. Responsibilities include defining onboarding strategy, understanding jobs-to-be-done for technical and business admins, shaping the first-time admin experience, and partnering with Design, Research, Marketing, Core Product, Growth, Engineering, and Data Science. The objective is to help new admins adopt Confluence quickly, guiding them to the right product areas, removing friction, and enabling early value in the first weeks. The role directly ties to Atlassian’s growth by driving sign-up, activation, and expansion of customers. Atlassian offers flexible work options globally, hiring in any country with a legal entity.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally where they have a legal entity, with virtual interviews as part of a distributed-first approach. They are seeking a Principal Machine Learning Scientist to join the Central AI team in Bellevue, WA. The Central AI organization builds infrastructure, data pipelines, frameworks, models, and other capabilities to accelerate AI feature development across the company. It operates within the Atlassian Intelligence program to accelerate AI innovation, provide cohesive AI experiences, and establish shared AI infrastructure and experiences (such as search, knowledge discovery, and conversation) to prevent silos. The role involves designing and implementing cutting-edge ML algorithms, training sophisticated models, collaborating with product, engineering, and analytics teams, and guiding other ML engineers to realize AI’s transformative potential across Atlassian’s offerings.

Atlassian offers flexible work options—office, remote, or a hybrid—hiring globally where it has a legal entity, with virtual interviews and onboarding as part of being distributed-first. Atlassian is seeking a Principal Machine Learning Scientist to join the Central AI team located in Bellevue, WA. The Central AI organization builds the fundamental infrastructure, data pipelines, frameworks, models, and other capabilities to expedite AI feature development across the company and is part of the Atlassian Intelligence program. Central AI aims to accelerate AI innovation across products and platforms, provide cohesive AI experiences, and set up an Atlassian AI infrastructure for the future, while federated product teams will develop most AI initiatives but rely on Central AI to avoid silos and to develop core shared experiences like search, knowledge discovery, and conversation. As a Principal ML Engineer, you will drive the development and implementation of cutting-edge ML algorithms, train sophisticated models, collaborate with product, engineering, and analytics teams to embed AI functionalities into Atlassian products and services, design system and model architectures, conduct experiments and evaluations, and guide emerging ML engineers to realize AI's transformative potential across the offerings.

Atlassian offers flexible, distributed-first work options and hires globally where there is a legal entity, with virtual interviews and onboarding. In this role, you will develop and implement named account or territory plans to maximize product expansion and ensure customer success, and you will execute strategic sales plans to hit company targets. You will identify and qualify leads, build relationships with key decision makers (including C-level executives), understand client needs, deliver presentations, negotiate contracts, close deals, and provide accurate forecasting and account planning. The role requires collaboration with internal teams (channel, marketing, product, and customer success) to ensure client satisfaction, along with negotiating pricing and staying updated on industry trends and competitors. You will travel as needed, build sales strategies for designated territories or named accounts, serve as the main contact or escalation point, run strategy plays to build long-term relationships, and navigate complex sales cycles with cross-functional channel sales.

Atlassian supports flexible work arrangements and global hiring, with interviews and onboarding conducted virtually as part of a distributed-first approach. The role involves developing and executing named account or territory plans to maximize expansion and ensure high customer success, while meeting company sales goals. Responsibilities include identifying leads, building relationships with C-level and other decision makers, understanding client needs, delivering sales presentations, negotiating contracts, and closing deals. You will collaborate with internal teams (channel, marketing, product, and customer success) for client satisfaction, provide accurate forecasting and account plans, and stay updated on industry trends and competitors. The position requires traveling as needed, building strategic sales strategies for designated territories or accounts, serving as the main contact and escalation point, running strategy plays, and working through complex sales cycles with cross-functional channel sales collaboration.

Atlassian offers flexible work options—office, home, or a hybrid—and hires in any country where it has a legal entity. The Sales and Success Team is dedicated to driving customer-centric growth and improving customer experiences through strategic initiatives and data-driven insights. The Sales Customer Engagement Team aims to strengthen strategic relationships with customers through purpose-built, insights-driven engagement programs, including Customer Advisory Boards, Executive Briefings, and Executive Engagements. The Executive Briefing Program Lead will own the program’s strategy and vision, set objectives to grow and deliver proactive, impactful briefings, and partner with sales leadership to set targets, report progress, and establish a repeatable Voice of the Customer feedback process. Responsibilities include managing and developing Briefing Managers, promoting outcomes internally, building relationships across marketing, product, engineering, and HR, managing the briefing funnel end-to-end, coordinating the Executive Briefing Center in San Francisco and Sydney, and documenting processes to drive continuous improvement.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where they have a legal entity. The Sales and Success Team focuses on customer-centric growth through strategic initiatives and data-driven insights. You’ll join the Sales Customer Engagement Team to strengthen strategic customer relationships through purpose-built, insights-driven engagement programs like Executive Briefings, Executive Advisory Boards, and Executive Engagements. The Executive Briefing Program Lead will own the strategy and vision for the program, set growth objectives, and lead a team of Briefing Managers to deliver meaningful briefings. Responsibilities include developing the team, promoting the program, aligning with sales leadership, using data and AI to target the right accounts, capturing Voice of the Customer feedback, building cross-functional relationships, expanding related programs and demos, managing the briefing funnel, and establishing Executive Briefing Centers in San Francisco and Sydney with documented processes for continuous improvement.

Atlassian offers flexible work options—office, home, or a hybrid setup—and conducts interviews and onboarding virtually as part of its distributed-first culture. The role requires you to be located in the United Kingdom or Poland and does not provide visa sponsorship at this time. Atlassian can hire people in any country where it has a legal entity, and this position supports global collaboration across sales teams. As a Sales Development Representative, you will report to a Sales Development Manager, own outbound prospecting, carry quota, and convert outreach into pipeline. You will qualify leads, perform cold calls and emails, collaborate with sales, marketing, partners, and operations, handle objections, articulate the product value, write tailored emails, and build pipeline with Account Executives and Marketing, using tools such as Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassians can choose where they work—office, from home, or a hybrid—and interviews and onboarding are conducted virtually as part of being a distributed-first company; we hire in any country where Atlassian has a legal entity. This particular role requires you to be located in the United Kingdom or Poland, and visa sponsorship is not available. The role is with Sales Development Representatives who partner with Sales and Success Account Teams to build the sales pipeline and deliver a delightful customer experience, reporting to a Sales Development Manager. Responsibilities include outbound prospecting, a quota-carrying role, and converting leads into pipeline; qualifying leads through proactive outreach and research; conducting cold calls, emails, and other outreach to engage decision-makers; collaborating with sales, marketing, partner, and operations teams to develop lead-generation strategies; navigating objections with value-driven messaging; articulating the product’s value proposition; building your pipeline in partnership with Account Executives and Marketing; and writing relevant emails. Tools you’ll use include Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian supports flexible, distributed work with virtual interviews and onboarding, and hires in any country with a legal entity. For this role, you must be located in the United Kingdom or Poland, and visa sponsorship is not available. The role is a Sales Development Representative reporting to a Sales Development Manager, partnering with Sales and Success teams to build sales pipeline while ensuring a delightful customer experience. Responsibilities include outbound prospecting with quota-bearing targets, qualifying leads, conducting cold calls and emails, collaborating across teams to develop lead-generation strategies, handling objections, and articulating product value. You will build pipeline with Account Executives and Marketing, and use tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally in countries where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. For this role, candidates must be located in the United Kingdom or Poland and are not eligible for visa sponsorship. The position is for Sales Development Representatives who partner with Sales and Success Account Teams to build sales pipeline while delivering a delightful customer experience, reporting to a Sales Development Manager. Responsibilities include outbound prospecting, quota-carrying targets, qualifying leads through proactive outreach and research, conducting cold calls and emails, collaborating cross-functionally to develop lead-generation strategies, navigating objections with value-driven messaging, and articulating the product’s value while building a pipeline with Account Executives and Marketing. The role uses tools such as Salesforce, Gong, Outreach, and LinkedIn Navigator to manage outreach and engagement.

At Atlassian, you can work in an office, from home, or in a hybrid setup, and interviews and onboarding are virtual as part of a distributed-first approach; the company can hire in any country where it has a legal entity. The role requires you to be located in the United Kingdom or Poland, and visa sponsorship is not available for this position. Your future team is the Sales Development Representatives, who partner with the Sales and Success Account Teams to build sales pipeline and ensure a delightful customer experience, reporting to a Sales Development Manager. You will be accountable for outbound prospecting, quota-carrying responsibilities, qualifying leads, conducting cold calls and emails, collaborating with sales, marketing, partner, and operations teams to develop lead-generation strategies, navigating objections, articulating the value proposition, and building your pipeline with Account Executives and Marketing. The role involves using tools such as Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian enables flexible work locations—office, home, or a hybrid approach—with interviews and onboarding conducted virtually as part of its distributed-first culture. The company is investing in its public sector vertical and partners with NASA, the Department of Veterans Affairs, the Air Force, state and local governments, and major Federal Systems Integrators to advance software and collaboration. With more than 250,000 customers worldwide, Public Sector Enterprise Advocates help the largest government customers scale their Atlassian investments. As a Public Sector Account Executive on the Federal Civilian team, you will deeply understand customers, nurture and grow relationships, and drive strategic account planning and migration to the FedRAMP cloud. You will serve as the customer account lead, coordinating cross-functional teams such as Channel Partners and Solutions Engineers, liaison with product and engineering executives to influence the roadmap and customer experience, and report directly to the Director of Federal Sales.

Atlassian supports a distributed-first work model, letting employees work in an office, from home, or a mix, with virtual interviews and onboarding for any country where the company has a legal entity. The company is investing in the public sector and partners with NASA, the Department of Veterans Affairs, the Air Force, state and local governments, and large Federal Systems Integrators to advance software and collaboration. With over 250,000 customers worldwide, Public Sector Enterprise Advocates help government customers scale their Atlassian investments, focusing on the largest and most strategic accounts. The Public Sector Account Executive on the Federal Civilian team will deeply understand customers, nurture and grow relationships, build new ones, perform strategic account planning, demonstrate value, and drive migration to the FedRAMP cloud, while serving as the customer account lead and coordinating cross-functional teams such as Channel Partners and Solutions Engineers. They will act as a liaison between executives in product and engineering and customers to guide roadmap direction, improve the customer experience, and will report directly to the Director of Federal Sales.

Atlassians can choose where they work—office, home, or a mix—and the company hires in any country where it has a legal entity. Interviews and onboarding are virtual as part of being a distributed-first company. Atlassian’s customers include Vodafone, Daimler, and Klarna, and the Mid Market Sales team helps the largest customers scale their investments in Atlassian. The team was established in 2019, can hire in the UK, Netherlands, or Poland, and draws on experience from Fortune 500 companies and startups, guided by Atlassian values. In this role you will report to the Mid-Market Sales Manager and develop and implement named account or territory plans, work with channel sales to build strategies, and serve as the main point of contact for designated Mid-Market accounts.

Atlassian supports flexible work arrangements—office, home, or a mix—and operates as a distributed-first company with virtual interviews and onboarding, hiring in any country where it has a legal entity. The company partners with teams worldwide to advance humanity through software and collaboration, serving customers like Vodafone, Daimler, and Klarna. The Mid Market Sales team, established in 2019, helps Atlassian’s largest customers scale their investments, and eligible candidates for this role can be hired in the UK, Netherlands, or Poland. The team brings experience from Fortune 500 companies and startups and shares a commitment to hitting targets while living the Atlassian values to power a revolutionary sales model. In this role you’ll report to the Mid-Market Sales Manager and develop and implement named account or territory plans, collaborate with channel sales on strategies, and be the main point of contact for designated Mid-Market accounts.

- Atlassian offers flexible work locations (office, home, or hybrid) and hires people worldwide where they have a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. - Atlassian is changing the software development industry and helping global customers like Vodafone, Daimler, and Klarna through the power of software and collaboration. - The Mid Market Sales team helps Atlassian’s largest customers scale their investments, and eligible candidates can be hired in the UK, Netherlands, or Poland. - The Mid Market Sales team was established in summer 2019 and includes people with experience from Fortune 500 companies and startups, united by a commitment to hitting numbers and following Atlassian values. - In this role, you will report to the Mid-Market Sales Manager and develop and implement named account or territory plans, collaborate with the channel sales team to build strategies, and be the main point of contact for designated Mid-Market accounts.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires in any country with a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. The company aims to impact software and collaboration globally, with customers like Vodafone, Daimler, and Klarna, and the Mid Market Sales team focuses on scaling investments for large customers. The Mid Market Sales team hires eligible candidates in the UK, Netherlands, or Poland, and was established in 2019, drawing on experience from Fortune 500 companies and startups. The team emphasizes Atlassian values and a mission to build a revolutionary sales model while maintaining a strong commitment to hitting targets. In this role, you will develop and implement named account or territory plans to maximize expansion and customer success, collaborate with channel sales, and serve as the main contact for designated Mid-Market accounts.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. Atlassian works with global partners like Vodafone, Daimler, and Klarna to advance humanity through software and collaboration; the Mid Market Sales team helps the largest customers scale their investments. The Mid Market Sales team was established in the summer of 2019 and its members bring experience from Fortune 500 companies and startups, committing to hitting their numbers and achieving team success while upholding Atlassian values. In this role, you will report to the Mid-Market Sales Manager and develop and implement named account or territory plans to maximize expansion opportunities and ensure high customer success. You will work with the channel sales team to build sales strategies for designated territory or named accounts and serve as Atlassian's main point of contact for designated Mid-Market accounts.

Atlassian supports flexible work arrangements—employees can work in an office, from home, or in a hybrid setup to better support family, personal goals, and other priorities. The company hires anywhere it has a legal entity, and interviews and onboarding are conducted virtually as part of its distributed-first approach. The Mid Market Sales team helps large customers scale their Atlassian investments and can hire eligible candidates in the UK, Netherlands, or Poland; the team was established in 2019 and draws on experience from Fortune 500 and startup environments. The team is committed to Atlassian values and aims to use them as a compass to build a revolutionary sales model. In this role you will develop and implement named account or territory plans to maximise expansion and customer success, collaborate with channel sales to craft strategies for your territory, and serve as Atlassian’s main point of contact for designated Mid-Market accounts.

- Atlassian offers flexible work options (office, remote, or hybrid) and hires globally wherever the company has a legal entity, giving employees more control over family and personal goals. - The Senior Ecosystem Support Engineer role focuses on helping developers across the Atlassian Ecosystem, including Marketplace and strategic partners, to build apps and integrations and migrate between server and cloud (Connect to Forge). - The role blends technical and customer-facing work across the Atlassian product suite for data center and cloud hosting. - Responsibilities include acting as the first line of defense in hot incident management, coordinating with relevant product teams, and communicating incident status to the developer community. - It also involves partnering with internal product and engineering teams on complex cases, improving developer support processes, and mentoring peers to support their technical development.

Atlassian lets employees choose their work location—office, home, or a hybrid setup—and hires in any country where the company has a legal entity, giving people more control over personal goals and priorities. The Senior Ecosystem Support Engineer is a blend of technical and customer-facing work that supports a broad range of developers building for the Atlassian Ecosystem, including Marketplace and strategic partners, while also fostering peers’ development and process improvements. The role involves supporting developers across Atlassian products for both data center (DC) and cloud hosting, including helping them build apps, add-ons, and migrate apps from server to cloud across platforms (Connect to Forge). Responsibilities include being the first line of defense in hot incident management, coordinating with relevant product teams, and communicating investigations to the developer community in a timely manner. Additional duties include partnering with product and engineering teams on complex cases, enhancing developer support processes, and mentoring peers through case reviews, escalations, and training new hires.

Atlassian offers flexible work arrangements—office, remote, or hybrid—to help employees balance family, personal goals, and priorities. They hire in any country with a legal entity, and their Support Engineering teams follow a follow-the-sun model, with remote or hybrid options in Sydney and eligibility to hire across Australia. The Customer Support Services (CSS) team blends customer focus, technical skill, and active listening to build lasting relationships through honest conversations and proactive problem-solving. As the first customer contact, they seek solution-focused people who can drive the Atlassian experience forward and help teams turn ideas into reality using collaboration tools. In the role, you’ll lead troubleshooting for Atlassian’s cloud-based microservices, communicate with customers across channels, provide progress updates and action plans, and contribute to knowledge sharing while identifying trends to influence feature requests and bug fixes.

Atlassian supports flexible work arrangements—office, remote, or hybrid—and hires people in any country where they have a legal entity, with a follow-the-sun Support Engineering model and remote or hybrid options in the Sydney office, including eligibility to hire anywhere in Australia. The Customer Support Services (CSS) team blends customer focus, technical prowess, and deep listening with the goal of creating customers for life through honest conversations, openness, and responsive problem-solving, and is often the first team a customer interacts with. They seek solution-focused people who drive the Atlassian experience forward and help teams turn ideas into reality with extraordinary collaboration tools. Your role will involve reporting to the Support Manager, performing troubleshooting, debugging, and root-cause analysis for Atlassian’s cloud-based web applications built on a micro-services architecture. You’ll lead communications with customers across channels, investigate concerns, provide progress updates and action plans, execute with a solution-focused mindset, collaborate to unblock and fill knowledge gaps, bring new support approaches to become a global knowledge multiplier, and advocate for customers by understanding use cases and identifying trends to influence feature requests and bug fixes.

At Atlassian, employees can work from an office, home, or a combination, and the company hires in any country where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The Talent Acquisition Enablement Team combines program management, operations, and technology to drive transformational improvements, efficiency, technological innovation, and quality data and experiences in TA. They are hiring an experienced Program Manager to drive strategy and business impact, with a primary focus on optimizing the Middle of Funnel for Talent Acquisition. The role involves strategizing, scoping, and executing programs around interviewing, scheduling, hiring committee/debriefs, and aligning global processes with local and global counterparts, while improving the recruiting system on operational effectiveness, process and tooling, change management, and enablement for recruiters and hiring managers. Responsibilities also include analyzing outcomes, making data-driven recommendations, driving readiness and adoption programs, building cross-functional relationships to deliver on the TA Enablement roadmap, and investigating issues to optimize recruiting productivity and excellence.

Atlassian supports flexible work locations and a distributed-first model, hiring worldwide where they have a legal entity, with virtual interviews and onboarding. The Talent Acquisition Enablement Team comprises professionals with program management, operations, and technology backgrounds, focused on efficiency, technology innovation, operational excellence, and high-quality data and experiences in TA. They are hiring an experienced Program Manager to drive strategy and business impact, specifically to optimize the Middle of Funnel (MOF) processes in Talent Acquisition. The role involves strategizing and executing programs around interviewing, scheduling, hiring committee/debriefs, and other MOF TA processes, plus aligning global processes with local counterparts and improving recruiting systems for efficiency and enablement. Responsibilities include analyzing program outcomes to make data-driven recommendations, leading change and adoption initiatives, partnering with cross-functional teams (TA and People Technology), and investigating issues to optimize recruiting productivity and operational excellence.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally wherever there is a legal entity. Scaled Sales Associates guide SMB customers through their Atlassian Cloud journey, demonstrating how Atlassian products can support their objectives, while advocating for customers and feeding insights to product and engineering teams in collaboration with Product and Marketing. They serve up to 30,000 SMB customers with a customer-centric and innovative approach, reporting to a Sales Manager in their region, and the role is remote. What you'll do includes being the main contact for designated SMB accounts, developing territory plans to maximize expansion and ensure customer success, building strategic relationships, and providing regular forecasts to management while staying updated on industry trends and US competitor activity. Minimum required experience includes 3+ years in outbound B2B software sales with a quota, a proven track record of exceeding targets, building and leading territory and strategic account plans, proficiency with CRM tools (e.g., Salesforce), and the ability to thrive in a fast-paced, customer-centric environment.

Atlassian offers flexible work locations (office, home, or a blend) and hires in any country where it has a legal entity, giving Atlassians control over personal priorities. Scaled Sales Associates guide SMB customers through the Atlassian cloud journey, demonstrating how products meet their objectives and collaborating with Product and Marketing to improve the customer experience. They maintain a customer-centric, innovative approach, manage resources for Atlassian’s top 30,000 SMB customers, and report to the Sales Manager within their region in a remote, autonomous role. Responsibilities include being the main contact for designated SMB accounts, developing territory plans to maximize expansion and customer success, building strategic relationships, providing regular forecasts, and staying informed about US industry trends and competitors. Requirements are 3+ years in outbound, quota-carrying B2B software sales, a track record of exceeding targets, ability to build territory and strategic account plans, proficiency with CRM/tools like Salesforce, and thriving in a fast-paced, customer-first environment.

Atlassian is seeking a Principal Program Manager for the TA Strategic Programs Team to shape and execute cross-functional, high-impact recruiting programs aligned with strategic workforce goals. The role leads end-to-end strategy, planning, execution, and measurement of complex, multi-year talent acquisition programs in collaboration with TA leadership, business executives, Engineering, People Insights, and external partners. It involves building strong cross-functional relationships, driving organizational change through communication, training, and enablement, and ensuring adoption of new processes and technologies. The candidate will use data and analytics to assess program effectiveness, identify improvements, stay current with industry trends, pilot innovative solutions, scale successful initiatives, and proactively manage risks, while mentoring other program managers. The position supports a remote work environment and allows hiring in any country where Atlassian has a legal entity.

At Atlassian, a highly motivated Principal Program Manager is sought to join the TA Strategic Programs Team and shape and execute high-impact, cross-functional initiatives that improve global recruiting programs. The role collaborates with senior leaders across the business, TA, Engineering, People Insights, and external partners to design, launch, and scale programs aligned with strategic workforce goals. Responsibilities include leading end-to-end strategy, planning, execution, and measurement of complex, multi-year TA programs; building cross-functional relationships to ensure alignment and successful delivery; and driving organizational change through communication plans, training, and enablement. The position emphasizes leveraging data and analytics to assess program effectiveness, staying current with industry trends, piloting innovative solutions to enhance candidate, interviewer, and hiring manager experience, and proactively identifying and mitigating risks. Atlassian supports flexible work arrangements (office, home, or hybrid), hires in any country with a legal entity, and the role includes mentoring program managers and coordinating with global teams.

Atlassian offers flexible work options—office, home, or a mix—and hires globally wherever it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. Atlassian's mission is to unleash the potential of every team, with products like Jira, Confluence, and Bitbucket that enable collaboration across diverse teams and have powered feats such as NASA's Mars Rover and Cochlear's hearing solutions. The Central AI Org leads AI innovation across Atlassian products, aiming to develop horizontal AI capabilities and infrastructure, and to establish a centralized search, Q&A, and conversational AI system that integrates with all products and explores beyond the Atlassian ecosystem. The AI & ML Platform Team seeks to democratize AI/ML by building productive, reliable tools for developing, deploying, measuring, and operating AI experiences, while integrating with the Atlassian Data Platform and upholding security and data usage policies. The Principal Machine Learning System Engineer role involves developing core infrastructure for engineers and data scientists to build and manage ML models and pipelines, collaborating with product teams, leading projects from design to launch, and requiring extensive ML infra experience, end-to-end ML lifecycle know-how, large-scale distributed systems expertise, Python and ML framework proficiency, MLOps, cloud, big data, performance optimization, and GenAI/LLM/RAG experience.

Atlassian supports a distributed-first work environment with flexible locations, virtual interviews, and onboarding, and hires globally wherever there is a legal entity. Atlassian's mission is to unleash the potential of every team, with collaborative products like Jira, Confluence, and Bitbucket that power teamwork across industries, including examples like NASA and Cochlear. The Central AI Org aims to drive AI innovation, develop horizontal AI capabilities, and create a centralized search, Q&A, and conversational AI system that integrates across Atlassian products. The AI & ML Platform Team builds the foundations to democratize AI for Atlassian's teams and ecosystem, delivering tools for AI/ML workflows and ensuring secure, compliant integration with the Atlassian Data Platform. The Principal Machine Learning System Engineer role involves leading ML infrastructure initiatives, collaborating with Jira/Confluence teams, curating datasets and LLMs, and requires 5+ years of ML infra experience, end-to-end ML lifecycle expertise, large-scale distributed systems, Python and ML frameworks, MLOps, cloud, and GenAI experience.

Atlassian supports flexible work locations and a distributed-first approach, employing a global workforce with virtual interviews and onboarding. Its mission is to unleash the potential of every team, with Jira, Confluence, and Bitbucket powering collaboration and real-world impact, from NASA's Mars Rover to Cochlear's hearing solution. The Central AI Org drives AI innovation across Atlassian products, building horizontal AI capabilities, a centralized search/Q&A/conversational AI system, and exploring AI integrations beyond the Atlassian ecosystem. The AI & ML Platform Team aims to democratize AI by providing productive tools that integrate with the Atlassian Data Platform, enabling teams to develop, deploy, and monitor AI/ML while adhering to security and data use policies. The Principal ML System Engineer role involves leading core ML infrastructure across products, collaborating with Jira and Confluence teams, curating datasets, tuning LLMs, and requires 5+ years of ML infra experience, end-to-end ML lifecycle expertise, distributed systems design, Python and ML framework proficiency, MLOps, cloud and big-data skills, and GenAI experience, with opportunities to guide projects from design to launch and mentor junior engineers.

Atlassian supports flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. They are seeking an inspiring and strategic Head of Engineering for the Information Protection division in India to drive the technical vision, product strategy, and execution of next-generation security and compliance solutions. The role involves leading and scaling multiple India-based engineering teams, shaping product architecture, aligning with Atlassian’s global strategy, and acting as an ambassador for Atlassian India while building cross-functional partnerships. Key responsibilities include defining technical and product roadmaps, driving excellence and operational rigor, mentoring engineers, and strengthening talent acquisition and retention in India. Requirements include 12+ years of experience building/scaling engineering teams, strong product sense and communication, and a CS-related degree; preferred qualifications include experience with large-scale enterprise SaaS security/compliance, AI/ML applications in security, and managing 50+ engineers across geographies.

At Atlassian, you can work from an office, from home, or a blend of both; the company hires in any country where it has a legal entity and conducts interviews and onboarding virtually as part of being distributed-first. The Account Associates team’s mission is to elevate customer value realization through adoption of the Atlassian System of Work, collaborating across the customer journey to optimize revenue retention and growth. The team is composed of retention and expansion specialists who own Atlassian's full suite of products and services, focusing on strong customer retention, loyalty, effective objection handling, and identifying expansion opportunities while mitigating purchasing friction and partnering with Sales and channel partners. They drive renewal strategies and uncover expansion opportunities at renewal by probing evolving requirements, using data signals, and coordinating with Customer Success to understand customers' goals. You’ll deliver best-in-class net and gross retention, manage a diverse Enterprise portfolio through the contract lifecycle, collaborate with Sales on account planning to grow the total book of business, identify cross-sell and upsell opportunities, forecast renewal pipelines weekly, and maintain operational excellence through continuous improvement.

Zendesk is seeking an engineering leader to run and grow agent-workspace teams for the Support product, partnering closely with Product Development. You will lead one or more engineering teams, deliver solutions for the agent experience and support ticket UI/frontend infrastructure, participate in the broader Support Engineering organization, hire and mentor engineers, collaborate with Product Management on a shared vision and roadmap, ensure reliability, participate in planning, and help develop the teams' technical roadmaps. The role requires at least 10 years of software development, frontend/SaaS familiarity, proficiency with JS/TS/React/Redux, 2+ years of running teams as an Engineering Manager, and strong cross-functional communication with a data-driven focus on outcomes and software quality. Preferred qualifications include leading other cross-discipline functions (feature dev, DevOps, test) and experience defining and implementing SLIs/SLOs and error budgets. Zendesk uses a tech stack of JavaScript, TypeScript, React, Ember, Java and Ruby on Rails, and emphasizes equal opportunity, accommodations, privacy, and a location requirement for candidates in Karnataka or Maharashtra, along with details about hybrid work and AI screening.

Zendesk is seeking a Senior Backend Engineer for the AI Agents team to collaborate with product managers, AI/ML engineers, frontend developers, and the broader tech organization to deliver fast and reliable backend features, including Gen3, a goal-oriented, multi-agent conversational AI system. The Self Service tribe aims to remove onboarding bottlenecks by building a robust self-service onboarding experience that unifies Zendesk’s AI products across the platform. Responsibilities include maintaining and developing components with your team, architecting complex microservice-based applications, delivering high-traffic APIs, anticipating future use cases, improving the codebase, and driving cross-team architectural initiatives within the backend chapter. What you bring: strong coding skills (Node.js ES7, TypeScript), experience with microservices and databases, a proactive, collaborative mindset, coaching and mentoring ability, and a readiness for continuous learning, plus familiarity with the tech stack (TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, Argo CD, Grafana, GitHub). The interview process includes an initial talent-call, a hiring-team interview, a take-home technical challenge, a technical interview with two developers, and a final interview with CTO or Engineering Manager/Director; Zendesk also notes hybrid work, potential AI screening, and a commitment to equal opportunity, diversity and inclusion, along with accommodations for applicants with disabilities.

Zendesk is hiring for senior roles—Voice AI Engineering Principal and Group Tech Lead - Voice AI—to lead and accelerate voice and conversational AI efforts, overseeing ASR, TTS, LLMs, and voice dialogue systems to power scalable, multilingual, noise-robust customer experiences. Key responsibilities include directing research, design, and engineering of next-generation voice AI solutions, building and mentoring high-performing AI/ML teams, moving advanced models into robust production systems, and aligning cross-functional stakeholders on a technical vision and roadmap. Candidates should have 10+ years in software with 4+ years in AI/ML and 2+ years in staff/principal leadership, deep expertise in LLM-oriented architectures and real-time voice systems (STT/TTS, VAD, barge-in), cloud deployment (AWS/GCP/Azure), and proficiency in Python and modern DL frameworks. The Group Tech Lead role adds architectural ownership of the voice-first AI Agent platform, defining technical direction, leading multi-quarter initiatives, guiding real-time components and standards for Python-based development (e.g., Tree-of-Thought, CoT), and overseeing evaluation platforms and safety defenses. Zendesk promotes hybrid work, diversity and inclusion, and equal opportunity; they may use AI screening per policy, and they provide accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive to grow its Commercial account base, own the full sales lifecycle, and bring innovative solutions—especially Generative AI—to new and existing customers. The role focuses on driving top-line revenue, prospecting and closing deals, managing relationships for satisfaction and retention, and acting as a strategic advisor to C-suite and VP executives on the value of Zendesk’s AI-powered platform. You’ll identify cross-sell opportunities, use data insights to improve new business conversion and client retention, and lead complex, value-driven sales cycles to exceed quarterly and annual revenue goals. Requirements include a BA/BS or equivalent, at least four years in B2B SaaS sales or solution engineering with a proven track record, UK/Ireland market experience, end-to-end deal management, C-level engagement, AI/ML fluency, and familiarity with Salesforce, Clari, and Gong, plus willingness to travel. Zendesk promotes a hybrid work model, global diversity and inclusion, and notes that AI or automated decision systems may be used to screen applications; they are an AA/EEO/Veterans/Disabled employer and offer accommodations for applicants with disabilities.

Zendesk is hiring a Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration in a fast-paced, startup-like environment with 4-6 week client engagements and travel as needed. The role aims to transform customer experiences through optimized Zendesk implementations, drawing on backgrounds as Assist/Professional Services Consultant or customer success manager, and emphasizing a customer-centric approach. Responsibilities include engaging with clients to define objectives, leading discovery, designing and implementing Zendesk solutions (including integrations), managing projects end-to-end, conducting training, enabling client self-sufficiency, and driving continuous improvement with on-site travel as needed. Requirements cover extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, strong CRM understanding, proven relevant experience, comfort in an agile startup setting, and excellent communication, relationship-building, problem-solving, and adaptability skills. The role offers a hybrid work model, US OTE of $186,000–$280,000 with a 70/30 base/commission split, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening where appropriate, and opportunities for long-term growth in a supportive, collaborative culture.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical and business acumen to drive transformational outcomes and mentor the TAM team. Core responsibilities include building and executing customer technical strategy roadmaps, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and value plays, coordinating Zendesk resources across deployments, and advocating for customer needs with product teams. Required qualifications include 12+ years of technical experience (8+ in enterprise), a proven track record of delivering measurable business outcomes through technical leadership in SaaS, service management and CX transformation, executive-level advisory experience, and strong cross-functional leadership and communication skills; knowledge of SaaS architectures and Zendesk products is a plus. Key competencies cover Strategic Leadership & Vision, Business Impact & Outcome Creation, Enterprise Influence & Leadership, and Mentorship & Knowledge Leadership, with proficiency in English and Portuguese a plus. The role is hybrid and based in Mexico City or Estado de Mexico, with in-office requirements part of the week, and Zendesk emphasizes diversity, inclusion, and equal opportunity, including AI screening considerations and accommodations for applicants with disabilities.

The Technical Account Manager (TAM) is a strategic extension of client teams, blending technical expertise with business insight to maximize value from Zendesk by guiding strategy, advising on implementation methodologies, and creating technical solutions while partnering rather than performing implementations. In this role you will establish relationships across client organizations from administrators to C-level executives, document CX ecosystems, develop and lead customer technical roadmaps, conduct regular operational reviews, orchestrate Zendesk resources for implementations, create critical issue resolution plans, advocate for customer needs with product teams, and collaborate with other TAMs to drive continuous improvement. You should have knowledge of Zendesk products and environments, fluent English with strong cross-level communication, at least five years in SaaS Enterprise, a proven track record driving technical initiatives, experience in service management and customer experience management, customer-facing technical leadership, ability to thrive in collaborative/matrix environments, understanding of SaaS implementations and API use cases, and a demonstrated ability to develop creative solutions plus deep understanding of at least one industry vertical. Success indicators include client adoption and expansion of Premier Enterprise offerings, measurable impact on client outcomes, broad stakeholder engagement, proactive prevention of critical issues, influence on product development from client feedback, and contribution to Zendesk's collaborative culture and global excellence. The role supports a hybrid working model with a mix of onsite and remote work and expects in-office presence part of the week, while Zendesk emphasizes inclusion and equal opportunity and notes that AI may be used in screening and accommodations are provided as needed.

Zendesk is seeking a Senior Commercial Account Executive in Melbourne to grow its Commercial SaaS base by acquiring new customers, expanding existing relationships, and aligning Zendesk solutions with customers’ goals. The role focuses on driving revenue growth, nurturing satisfaction and retention for long-term partnerships, cross-selling to optimize account revenue, and using data insights to improve new business conversion and existing client expansion, while leading complex sales cycles and meeting quarterly and annual targets. Responsibilities include establishing executive sponsorship, collaborating with internal teams to refine sales strategies, maintaining a robust pipeline and accurate forecast, and leveraging weekly/monthly KPIs to exceed goals. Qualifications include a BA/BS or equivalent, 5+ years of B2B SaaS or solution engineering experience with a track record of exceeding targets, expertise in complex multi-month sales cycles and renewals, strong presentation/negotiation and financial acumen, experience selling to VP/C-level executives, familiarity with Salesforce and Clari, and willingness to travel. Zendesk is an equal opportunity employer with a hybrid work model and a commitment to diversity and inclusion, while also noting that AI screening may be used in hiring and offering accommodations for applicants with disabilities.

Figma is expanding its recruiting team to hire world-class data scientists, machine-learning experts, research scientists, analysts, and technical leaders, with this full-time role available remotely in the United States or from one of Figma’s US hubs. The recruiter will own full-cycle hiring for science and data engineering roles, partnering with leaders to build search strategies, creating targeted outreach, maintaining pipelines, and shaping fair, efficient interview processes aligned with Figma’s values. Requirements include 4+ years of full-cycle recruiting (at least 2 years in data/science/ML/AI) with a proven ability to independently source, engage, and close candidates in competitive markets, plus strong knowledge of the data-science ecosystem and cross-functional collaboration. Nice-to-haves include experience in high-growth environments, familiarity with ATS/CRM tools like Greenhouse or Gem, and exposure to analytics, research science, or hybrid data/engineering profiles, as well as familiarity with Figma or design platforms. The post also notes compensation details for SF/NY hubs, equity and broad benefits, a commitment to diversity and equal opportunity, accommodations for disabilities, camera-on interview requirements, in-person onboarding, and a candidate privacy notice.

Figma is expanding its recruiting team to hire world-class data scientists, machine-learning experts, research scientists, analysts, and technical leaders who will impact the entire business. The role is a full-cycle recruiter for science and data engineering roles, owning sourcing strategy, outbound engagement, pipeline development, interview process design, and collaboration with hiring managers and recruiting operations. Requirements include 4+ years of full-cycle recruiting with at least 2 years focused on data/AI hiring, deep familiarity with the data-science ecosystem, and strong cross-functional communication and storytelling. The role can be remote in the US or based in Figma's SF/NY hubs, with a base salary range of $102k–$210k for SF/NY and locality-based adjustments for remote roles, plus equity and a comprehensive benefits package. Figma emphasizes diversity and equal opportunity, accommodations for applicants with disabilities, and notes that candidates should keep cameras on during video interviews, with in-person onboarding.

Figma is growing its Marketing Communications team to make design accessible and enable teams to brainstorm, prototype, translate designs into code, and collaborate in real time from anywhere. They’re hiring an Integrated Marketing Strategist, reporting to the Chief Communications Officer, to unify brand storytelling and launch execution across channels, working with Product Marketing, Growth, and Creative. Responsibilities include planning and orchestrating Figma’s biggest launches, building a repeatable launch framework, driving consistency in storytelling, and tracking learnings to improve speed and impact. Requirements include 10+ years in marketing, communications, or operations, strong cross-functional collaboration and influencing skills, and the ability to translate narrative strategy into coordinated execution; bonus for experience in social marketing, consumer tech, and creative production. The role offers a base salary range of $149k–$260k for SF/NY hubs with remote pay localization, equity and a broad benefits package, a commitment to equal opportunity and accommodations, and policies such as cameras-on during interviews and in-person onboarding.

Figma is expanding its Marketing Communications team and hiring an Integrated Marketing Strategist to connect brand strategy with launches and enable cohesive storytelling across channels. The role collaborates with Product Marketing, Marketing Communications, and Content & Community to plan major launches, build a repeatable launch framework, and ensure a consistent brand experience across social, campaigns, PR, internal comms, and community. Requirements include 10+ years in marketing/communications/operations, strong cross-functional collaboration, and the ability to translate narrative strategy into coordinated execution; preferred skills include social marketing, consumer tech, and creative production/ops. The position can be remote in the United States; for SF/NY hubs the base salary range is $149,000–$260,000 with remote localization between 80% and 100% of range, plus equity and comprehensive benefits. Figma values diversity and inclusion, offers accommodations for disabilities, and requires cameras-on during video interviews and in-person onboarding, with candidate data processed under Figma’s privacy notice.

Tempo serves 30,000+ customers, including a third of Fortune 500 firms, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, reporting, and more. Founded in 2007, Tempo began as a time-tracking tool and has grown into the #1 time management add-on for Jira, building a trusted presence in the Atlassian ecosystem. The role of Digital CS Player/Coach is to lead a growing Digital Customer Success team, bridging high-level strategy with technical execution and mentoring others while remaining hands-on. You will manage a small team, serve as a power user of CS tools (Gainsight, Intercom), own high-priority programs, create content, and drive data-driven adoption and retention through experimentation and cross-functional collaboration. Requirements include 3+ years in Digital/Tech-Touch programs, formal or equivalent leadership experience, hands-on proficiency in at least one CS platform and one marketing automation tool, strong data and copy skills, plus a remote-friendly culture with generous benefits and growth opportunities.

Tempo serves over 30,000 customers, including a third of Fortune 500 companies, and offers a suite of integrated time management, resource planning, budgeting, roadmapping, and program-management tools built to help modern teams deliver from vision to value within the Atlassian/Jira ecosystem. The company is hiring an experienced Digital CS Player/Coach to lead a small team of Digital CSMs, bridging high-level strategy with technical execution while staying hands-on for critical programs and complex automation builds. You will deliver a scalable tech-touch engine focused on adoption and retention by leading by example, mentoring the team, owning high-priority programs, and serving as a power user of CS technology stacks like Gainsight and Intercom. Requirements include 3+ years in Digital/Tech-Touch/Scale programs, at least 1 year of formal people management (or 2+ years as a Team Lead/PM), hands-on proficiency in a major CS platform and a marketing automation tool, strong data fluency, and proven content strategy. Tempo offers a remote-first culture with unlimited vacation, comprehensive benefits, professional development, an inclusive environment, and opportunities to travel and have a real impact on the business.

Tempo serves 30,000+ customers including a third of Fortune 500 and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver value. Originating in 2007 as a time-tracking tool, Tempo is now the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, driven by a mission to help the world work smarter. The role is a front-end developer on Tempo's engineering team, collaborating with product managers, designers, developers, QA, and technical writers to build Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud, prioritizing customer problems over merely closing issues. You will write efficient, testable client-side code in TypeScript/JavaScript, create tests, review others' code, and address UX, security, and performance while maintaining Atlassian plugins used by thousands of people at major companies. Requirements include 4+ years in front-end development, 1+ year TypeScript with React, a CS degree, strong TS/JS/CSS/HTML, experience building complex UIs, plus remote-ready collaboration and strong communication; benefits include remote-first, unlimited vacation, health/dental/vision, training reimbursements, and an inclusive workplace.

Zendesk is seeking a seasoned engineering leader to build and grow strong technical teams, drive cross-functional alignment, and deliver scalable, mission-critical backend solutions. You would join a team focused on distributed, large-scale, data-intensive integrations with partners like Slack, Atlassian, and AWS, handling over 10 million events per day. Daily, you’ll lead engineers on the Integrations Platform vision, foster inclusion and high performance, collaborate with Engineering, Product, and Program Management, and ensure reliable delivery and team happiness. Requirements include prior Engineering Manager experience, success mentoring engineers, calm under pressure, large-scale SaaS cloud architecture experience, and strong communication for globally distributed teams. The role is hybrid with in-office days and relocation to Pune, but Zendesk notes hiring is limited to candidates located in Karnataka or Maharashtra, with AI screening and accommodations available as needed.

Zendesk is seeking an Enterprise Account Executive in Sydney to grow its enterprise business in Australia’s Financial Services and Insurance sector with AI-driven CX and employee service solutions. The role focuses on acquiring new enterprise customers, expanding AI adoption, managing strategic relationships, and using data insights to prospect and expand within accounts. The candidate should have 8+ years of cloud/software B2B sales, a proven track record in complex enterprise cycles and executive-level engagement, strong quota attainment, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, with travel as needed. Responsibilities include leading multi-stakeholder sales cycles, designing AI-enabled solutions, building ROI-driven business cases, maintaining a robust pipeline and accurate forecasts, and collaborating cross-functionally to deliver value. Zendesk emphasizes hybrid work, inclusion, and equal opportunity, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

SmartBear delivers complete visibility for developers to improve each release, with tools like TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr used by over 16 million people in 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Senior C++ Software Engineer role is based in Bangalore in a hybrid model and focuses on developing and maintaining the testing tool using C++, while collaborating to enhance backend functionalities. Key responsibilities include designing and implementing backend components in C++, integrating frontend and backend functionalities, participating in technical discussions, conducting code reviews, and developing and executing test cases with cross-functional teams. Required qualifications include 8+ years of backend experience in C++, familiarity with Delphi and Windows programming, strong object-oriented design and design patterns, experience with CI/CD pipelines and building SDKs, a BS degree in CS or Software Engineering, and English at least at B2 level. SmartBear promotes growth, work-life balance, inclusion, and ethical practices, with offices worldwide and awards such as the B2B Innovators Award and BuiltIn Best Places to Work, and invites you to learn more about TestComplete on its product page, including a free trial.

Atlassian serves over 300,000 customers worldwide with complex, large-scale needs and aims to unleash every team's potential through powerful software while delivering exceptional customer impact and ongoing revenue growth, grounded in a culture of “play, as a team.” As Success Accelerator Program Manager, you’ll be a strategic partner to Success Teams and cross-functional groups including Product and Data Science, ensuring data-driven insights inform decisions and improve stakeholder outcomes. You’ll own the framework for its most critical programs, driving measurable adoption and satisfaction by blending product telemetry with customer behavioral data and grounding initiatives in data-backed hypotheses. The role blends technical depth, business acumen, and influence across levels, supporting the Success Business Office to deliver high-impact programs for Atlassian’s broad customer base, with flexible work arrangements and global hiring. Leadership expectations include structuring ambiguity, proactive strategic planning, reporting adoption lift, owning adoption scoring models, partnering to test hypotheses, advising executives, continuously improving analytics processes, mentoring teammates, and using data-driven insights to inform actionable steps.