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Atlassian offers flexible work options (office, home, or a mix) and hires in any country where it has a legal entity; this remote field sales role is based in the UK. Atlassian serves over 300,000 customers worldwide, including NASA, IBM, Samsung, Booking.com, and Coca-Cola, with a mission to unleash the potential of every team through excellent software and a culture built on “play as a team.” As an Account Executive, Enterprise, you’ll build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with internal teams such as Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer success. The role seeks a customer-focused, creative, hunter mindset candidate who can identify business needs for Fortune 500 companies and craft appropriate solutions. Responsibilities include developing named account or territory plans, executing strategic sales plans, qualifying leads, engaging decision makers, presenting and negotiating, providing accurate forecasting, staying aware of industry trends, traveling to meet clients, and serving as the main Atlassian contact and escalation point while coordinating with channel sales and other internal teams.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally wherever it has a legal entity; this remote, field sales role is based in the UK. Atlassian serves over 300,000 customers worldwide, including NASA, IBM, and Coca-Cola, with a goal to unleash team potential through software, drive customer impact, and ensure revenue growth, guided by the value of “play as a team.” As an Account Executive, Enterprise, you’ll build and nurture executive relationships, negotiate complex contracts, and collaborate with internal teams to ensure customer satisfaction. You’ll develop named account or territory plans, execute strategic sales plans, qualify leads, propose solutions, forecast accurately, and travel to meet clients and industry events, operating through complex sales cycles with the Channel sales organization. The role targets Fortune 500 partnerships and requires a customer-focused, creative, hunter mindset and strong cross-functional collaboration within Atlassian’s collaborative culture.

Atlassian supports flexible work locations, allowing employees to work in an office, from home, or a mix, and hires in any country where they have a legal entity. Data is central to the company, with billions of events ingested monthly into an analytics platform that dozens of teams rely on for critical decisions, and Atlassian also builds and maintains its analytical and operational data store. They are looking for a Senior Data Engineering Manager to join the growing GTM Data Engineering team within the Data Engineering department, to democratize data and build exceptional data products for the company. The role involves building and leading a team of data engineers through hiring, coaching, mentoring, and hands-on career development, while providing deep technical guidance across multiple facets of data engineering in a scalable ecosystem. It also requires championing engineering excellence, driving cultural and process improvements, and partnering closely with counterparts in other departments as part of a cross-functional team and fostering collaborative culture within the team.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where they have a legal entity, enabling employees to balance family, personal goals, and other priorities. Data is central to Atlassian, ingesting billions of events monthly into an analytics platform that many teams rely on to drive critical decisions, and the company maintains an analytical and operational data store for trusted data and services. They are looking for a Senior Data Engineering Manager to join the GTM Data Engineering team within the Data Engineering department, with the goal of democratizing data and building exceptional data products. In this role you will build and lead a team of data engineers through hiring, coaching, mentoring, and hands-on career development. You will provide deep technical guidance across multiple facets of data engineering in a scalable ecosystem, drive engineering excellence through culture and process improvements, and collaborate with counterparts in other departments as part of a cross-functional team, fostering a collaborative culture in your own team.

Atlassian allows employees to work from the office, from home, or a combination, and hires in any country where they have a legal entity. They are looking for a Senior Data Engineer to join the Go-To Market Data Engineering (GTM-DE) team, which builds the data lake, maintains large data pipelines, and moves billions of messages daily. The GTM-DE team works with business, platform, and engineering teams to enable growth and retention by providing reliable metrics, data elements, services, and data products for self-serve insights. The role requires an open-minded, structured thinker who enjoys building scalable services, operates in an agile environment, and can turn vague requirements into solid solutions, reporting to the Senior Data Engineering Manager. On a typical day, you’ll help partner teams ingest data faster, improve data product efficiency, and build micro-services and self-serve capabilities at scale to support Atlassian’s growth.

Atlassian offers flexible work locations—office, home, or a hybrid setup—and can hire globally where they have a legal entity. They are looking for a Senior Data Engineer to join the Go-To Market Data Engineering (GTM-DE) team, which builds the data lake, maintains big data pipelines, and moves billions of messages daily. The team collaborates with business, platform, and engineering groups to enable growth and retention by providing reliable metrics and data products that support self-service insights. They seek an open-minded, structured thinker who can scale services, work in an agile environment, and translate vague requirements into solid solutions, reporting to the Senior Data Engineering Manager. On a typical day, you’ll ingest data faster into the data lake, improve data products, and build self-serve data engineering capabilities and micro-services to scale Atlassian’s growth.

Atlassian allows employees to work from the office, from home, or a combination, and they hire in any country where they have a legal entity. They are seeking a Senior Data Engineer to join the Go-To Market Data Engineering (GTM-DE) team, which builds the data lake, maintains big data pipelines and services, and moves billions of messages daily. The GTM-DE team collaborates with business, platform, and engineering teams to support growth and retention by providing reliable metrics, data elements, and data products that enable self-serve access and timely insights. They want an open-minded, structured thinker who is passionate about building scalable services and who will report to the Senior Data Engineering Manager. On a typical day, you’ll ingest data faster, improve data products, build micro-services, and design self-serve capabilities at scale to help Atlassian grow.

Atlassian supports flexible work arrangements (office, home, or hybrid) and conducts interviews and onboarding virtually as part of a distributed-first approach, hiring in any country with a legal entity to support employees’ family and personal goals. The role is in Sales Development, where SDRs partner with Sales and Success Account Teams to build the sales pipeline while ensuring a delightful customer experience, reporting to the APAC Regional Sales Development Manager. Responsibilities include outbound prospecting in a quota-carrying role, qualifying leads through proactive outreach and research, and engaging decision-makers via cold calls, emails, and other strategies. SDRs collaborate with sales, marketing, partners, and operations to develop lead-generation strategies, navigate objections with value-driven messaging, articulate the product’s value, and build the pipeline with Account Executives and Marketing. They should be adept at writing relevant emails, establishing communication with prospects, and using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work options—office, remote, or a hybrid approach—and hires globally in countries with a legal entity, with interviews and onboarding conducted virtually as part of its distributed-first model. The position is Sales Development Representative for APAC, partnering with the Sales and Success Account Teams to build sales pipeline while ensuring a delightful customer experience, reporting to the APAC Regional Sales Development Manager. Responsibilities include outbound prospecting in a quota-carrying role, qualifying leads through proactive outreach and research, and conducting cold calls and emails to engage decision-makers. You will collaborate with sales, marketing, partner, and operations to develop lead-generation strategies, navigate objections with value-driven messaging, articulate the product’s value proposition, and build your pipeline with Account Executives and Marketing, including writing relevant emails. The role uses tools such as Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where they have a legal entity, with virtual interviews and onboarding as part of their distributed-first approach. The role described is for Sales Development Representatives who collaborate with the Sales and Success Account Teams to build sales pipelines and deliver a positive customer experience, reporting to the APAC Regional Sales Development Manager. Responsibilities include outbound prospecting in a quota-carrying role, qualifying leads through proactive outreach and research, and conducting cold calls, emails, and other outreach to engage decision-makers. The role requires cross-functional collaboration with sales, marketing, partners, and operations to develop lead-generation strategies, handling objections with value-driven messaging, and articulating the product’s value proposition. Ideal candidates should be skilled at engaging prospects, writing relevant emails, and building pipeline in partnership with Account Executives and Marketing, using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Zendesk is seeking an IT Business Systems Analyst focused on NetSuite Core finance and Record-to-Report (R2R) processes, based in Pune, India, with a hybrid work model that requires in-office time. The role involves analyzing end-to-end NetSuite value streams, acting as the functional lead on projects, gathering and documenting requirements, and facilitating cross-functional collaboration between finance teams and technical resources in an Agile environment. Key responsibilities include supporting continuous improvement, conducting user acceptance testing (UAT), leveraging AI tools to streamline documentation, and assisting with change management and training. Candidates should have 8+ years of business systems analysis experience, strong finance process and ERP transformation background, NetSuite Core financials and R2R expertise, plus experience with SaaS tools like Netsuite, Adaptive, and Blackline; proficiency in Jira, excellent communication and presentation skills, and a growth mindset with curiosity. Zendesk emphasizes diversity and inclusion, outlines a hybrid working approach, notes location restrictions (candidates must be located in Karnataka or Maharashtra), and mentions AI-based screening in the hiring process, inviting qualified applicants to apply.

Zendesk is hiring an AI Services Consultant to lead AI delivery on the AI-powered Resolution Platform, serving as the technical and product expert and guiding customers through configuration and optimization to achieve rapid value. The role’s mission is to provide technical solutions, remove blockers, and act as a trusted advisor to ensure seamless integration and optimization of AI solutions for transformative business outcomes. Its overarching objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and timelines. Qualifications include 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles (e.g., customer success, consulting, technical account management, or pre-sales), strong consulting and communication skills, project management, deep knowledge of Zendesk AI products, familiarity with REST APIs and JSON, Python preferred, adoption analytics experience, and relevant degrees or certifications. The role is hybrid with partial in-office work, supports diversity and inclusion, and notes AI-based screening with accommodations available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join the Professional Services team as the technical and product expert for the AI-powered Resolution Platform, aiming to deliver quick time-to-value through customer configuration and optimization. The role’s mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations with agility, acting as a trusted advisor to ensure seamless integration and measurable business outcomes. Its overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include providing technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering projects on time and to quality, maintaining high customer satisfaction, collaborating cross-functionally, and ensuring AI solutions align with business goals for tangible improvements. Qualifications call for 3+ years in consulting/professional services, experience in GTM roles in enterprise tech/SaaS, fluency in French and English, strong API/JSON knowledge, Python preferred, adoption analytics experience, capability to design success plans, a relevant degree (with AI strategy or project management certifications preferred), and a hybrid work arrangement with part of the week in-office, plus a commitment to diversity and equal opportunity.

Zendesk is hiring a French-speaking Business Development Representative in its EMEA Sales Development team to drive new business and build a high-quality pipeline through outbound prospecting, targeting startups to enterprise clients, while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline and expanding into new groups/divisions within existing Zendesk customers, using social tools to source leads and overachieve targets. Requirements include at least six months of sales experience, a passion for consultative/SaaS sales, strong English and French fluency, excellent communication, a self-starter attitude, and a bachelor’s or master’s degree preferred; the role is based in Lisbon with a hybrid schedule. Zendesk offers a supportive environment with leadership dedicated to your development and success, a buddy system, and flexible hybrid work arrangements with the necessary tools, aiming to help you grow within a culture focused on calm customer experiences and inclusion. The company is an equal opportunity employer that promotes global diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities upon request via email.

Zendesk is hiring a high-performing Senior Commercial Account Executive for the Japanese team to provide sales leadership and shape the platform experience for Zendesk’s most visible customers. The role involves leading a subset of commercial accounts, developing new business and expansion opportunities, collaborating on GTM strategy with the wider Zendesk team, and creating multi-year account plans aligned to quarterly execution, while building CXO relationships and a partner ecosystem with Channels and Alliances. You will follow Zendesk’s sales process, track key activities, and work with the Solution Architecture team to influence product direction through structured industry forums for customer feedback. Requirements include 5+ years of enterprise SaaS sales experience (CX experience preferred), proven success selling in Japan and to VP/C-level executives in the Mid Market/Commercial segment, experience closing complex sales cycles, strong communication and presentation skills, and willingness to travel. The role offers a Hybrid work arrangement with part of the week in the office, and Zendesk emphasizes diversity, equality, and inclusion, along with AI screening notices and accommodations for applicants with disabilities.

The Treasury Operations Team Lead at The Adaptavist Group sits at the intersection of Treasury Operations, Finance, and Banking Partners and ensures treasury activities are accurate, timely, and well-governed. Key responsibilities include leading scheduled payment runs, managing out-of-cycle and urgent payments, overseeing corporate and virtual card issuance, and maintaining complete audit-ready records. The role emphasizes quality control and governance, enforcing readiness validation, policy compliance, and maintaining audit trails and governance artifacts. It also covers process and systems stewardship, including maintaining and improving operational playbooks and SOPs, keeping documentation current, and supporting usage across banking platforms and accounting systems. Additionally, the role manages risk and exceptions, escalates material issues as needed, leads a day-to-day Treasury Operations team, and coordinates stakeholder engagement with AP, Finance, and other business units while supporting audits and governance.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting, evolving from a 2007 time-tracking project to the leading Jira add-on. Tempo Financial Manager is the execution layer that converts Jira, Capacity Planner, and Timesheets data into project budgets, forecasts, CapEx/OpEx classifications, and earned-value metrics used by team leads and CFOs/auditors, linking day-to-day work to strategic financial planning. The role seeks a creative systems thinker to bridge enterprise finance and portfolio planning, with deep experience in finance, FP&A, ERP implementation, or financial systems—ideally a candidate who may come from a finance consultant or enterprise solutions architect background rather than a traditional Product Manager resume. You’ll own product strategy and roadmap for budgeting, cost, and billing; conduct discovery with CFOs, FP&A leaders, and finance partners; connect portfolio investment decisions to financial plans through scenario modeling, threshold governance, and continuous forecasting; and partner with the integrations team to connect Financial Manager to ERP/financial systems like SAP, Oracle, and Workday. Qualifications include 4–8 years in enterprise finance or related areas, tooling familiarity with major financial systems, curiosity about AI, strong communication, collaborative mindset, and a remote-first culture with benefits and growth opportunities, plus an inclusive, equal-opportunity workplace.

Atlassian supports flexible work locations, but this role requires you to be located in the UK and there is no relocation assistance. The Atlassian Advisory Services team is globally distributed and works with large strategic and enterprise organizations to help them deliver delightful solutions to their users, providing trusted advisors to maximize the value of their Atlassian investments. We are hiring a Senior Solution Consultant focused on Enterprise Strategy & Planning and ITSM to join the Advisory Services Delivery team as an individual contributor (not a managerial role). As a Solution Consultant, you will deliver strategic technical guidance, align product capabilities with business needs and outcomes, and help customers realize value from their Atlassian investments. Responsibilities include collaborating with peers to define strategic outcomes, partnering with customers to solve business challenges, identifying opportunities for service and product expansion, building deep industry expertise, creating prescriptive guidance, advocating for customer needs across Atlassian, and traveling up to 30% domestically or internationally.

Atlassians can work from an office, home, or a mix, but this role requires being located in the UK and there is no relocation support. The role is part of the globally distributed Atlassian Advisory Services Delivery team, which serves large strategic and enterprise organizations to deliver valuable solutions and maximize Atlassian investments. Atlassian is hiring a Senior Solution Consultant (individual contributor, not a manager) focused on Enterprise Strategy & Planning and ITSM to provide performant strategic technical guidance at scale and align product capabilities with business outcomes. Responsibilities include collaborating with peers, partnering with customers to solve business challenges, identifying opportunities for service and product expansion, cultivating industry expertise, creating technical solution content, and advocating for customer needs with other teams, with up to 30% travel domestically and some international travel. The aim is to help customers unleash their teams' potential and extend the reach of Atlassian technologies.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, reflecting a distributed, results-driven culture. They are recruiting a Pre-sales Solutions Engineer for the EMEA South Enterprise team to lead the technical engagement in complex sales cycles with Global 2000 customers. The role includes partnering with cross-functional account teams and Atlassian partners to conduct customer discovery, map business problems to Atlassian platforms, and identify cross-product opportunities. The engineer acts as a trusted pre-sales technical advisor, delivering tailored value-based demos, understanding customer needs to gain buy-in, and coordinating with sales on pipeline and feedback. Additional responsibilities involve gathering competitive intelligence, advocating for product development with product management, and continuously learning to deepen product, solution, and process knowledge.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where it has a legal entity to support personal priorities and family. They are seeking a Pre-sales Solutions Engineer for the EMEA South Enterprise team to lead technical engagement in complex sales cycles with Global 2000 customers, working alongside a globally distributed SE team and collaborating closely with sales. The role includes partnering with account teams to conduct customer discovery, map needs to Atlassian solutions, identify cross-product opportunities, and act as a trusted technical advisor in pre-sales. Responsibilities also cover delivering tailored value-based demonstrations, guiding the customer’s technical needs to gain buy-in, and maintaining strong partnerships with sales counterparts while tracking pipeline and competitive intelligence. The position emphasizes continuous learning, sharing feedback with product management, and refining pre-sales knowledge and processes in line with Atlassian’s values.

At Atlassian, employees can work office, home, or a hybrid arrangement, and the company hires in any country with a legal entity; this role is a remote field sales position based in the UK. Atlassian serves over 300,000 customers worldwide (including NASA, IBM, HubSpot, Samsung, and Coca-Cola) and aims to unleash every team's potential through software, guided by a team-focused culture. The Account Executive, Enterprise will build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with internal teams to ensure customer satisfaction. Responsibilities include developing named account or territory plans, executing strategic sales plans to hit goals, qualifying leads, engaging decision-makers, delivering presentations, negotiating and closing deals, and providing accurate forecasting and account planning. The role requires coordination with channel partners, product specialists, marketing, and customer success, travel to meet clients and industry events, and managing long-term relationships across complex sales cycles.

Atlassian offers flexible work arrangements (office, home, or hybrid) and hires globally in any country with a legal entity, with this position being a remote field sales role based in the UK. They serve over 300,000 customers worldwide and aim to unleash team potential through software, guided by a “play as a team” culture where employees work with Atlassian, not for it. The Account Executive, Enterprise will build and nurture relationships with key stakeholders, negotiate complex contracts, and collaborate with internal teams (Channel Partners, Product Specialists, Account Managers, Solution Engineers) to ensure customer satisfaction. The role requires a customer-focused, creative, hunter mindset and involves developing named account or territory plans, strategic sales plans, qualifying leads, and delivering solutions for Fortune 500 companies. You’ll manage end-to-end sales cycles, develop executive relationships (including C-level), provide forecasts, stay current on industry trends, travel to meet clients, and act as the main Atlassian contact for designated accounts while coordinating with Channel sales to navigate complex sales cycles.

Atlassian supports flexible work options, allowing office, remote, or hybrid arrangements to help employees balance family, goals, and other priorities. They hire in any country with a legal entity, and interviews and onboarding are conducted virtually as part of a distributed-first approach. The role focuses on developing and executing a sales strategy to grow Jira Service Management revenue in Southeast Asia, including defining a clear territory vision and regularly communicating funnel, status, resources, challenges, and successes. It requires cross-functional collaboration with teams like Enterprise Advocate, Marketing, Customer Success, and Product, as well as close work with Atlassian partners and representing Jira Service Management at industry events, while providing accurate forecasts to senior management in Australia. This position is among the first hires in the Solution Sales Executive team for Jira Service Management in SEA.

Atlassian lets employees choose where to work—office, home, or a mix—and conducts interviews and onboarding virtually as part of a distributed-first approach. The company can hire people in any country where it has a legal entity. In this role, you’ll develop and execute a sales strategy to drive Jira Service Management revenue growth in the SEA market, with a clear territory vision and regular updates on funnel/status, resources, challenges, and successes. You’ll collaborate with cross-functional teams (Enterprise Advocate, Marketing, Customer Success, Product) to ensure customer satisfaction and retention, represent Jira Service Management at industry events, and provide accurate sales forecasts to the senior management team in Australia. You’ll also work closely with Atlassian partner management and partners ranging from large IT service providers to other sales and service firms, and be among the first hires of the Solution Sales Executive team for Jira Service Management in SEA.

Atlassians can choose where they work—office, home, or a mix—giving them control over family, personal goals, and priorities. Atlassian hires in any country where they have a legal entity, and interviews and onboarding are conducted virtually as part of being distributed-first. In this role, you'll develop and execute a sales strategy to drive revenue growth for Jira Service Management in the ANZ market. You'll define a clear vision for your territory, plan and communicate regularly on funnel/status/resource requirements/challenges/successes, and collaborate with cross-functional teams to ensure customer satisfaction and retention, while also representing Jira Service Management at industry events and providing accurate forecasts to senior management in Australia. You'll work closely with Atlassian partner management and partners of various sizes, and be among the first hires of the Solution Sales Executive team for Jira Service Management in ANZ.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where there is a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. In this role, you’ll develop and execute a sales strategy to drive revenue growth for Jira Service Management in the ANZ market. You will define a clear vision for your territory and regularly communicate on funnel, account, and territory status, resource requirements, challenges, and successes. You’ll collaborate with cross-functional teams (Enterprise Advocate, Marketing, Customer Success, and Product) to ensure customer satisfaction and retention, and you’ll represent Jira Service Management at industry events while providing accurate sales forecasts to senior management in Australia. You’ll also work closely with Atlassian partner management and partners, and you’ll be among the first hires of the Solution Sales Executive team for Jira Service Management in ANZ.

- Atlassian offers flexible work locations (office, home, or hybrid) and a distributed-first approach, with virtual interviews and onboarding, hiring in any country with a legal entity. - The role focuses on developing and executing a sales strategy to drive Jira Service Management revenue growth in the ANZ market. - It requires defining a clear territory vision and regularly communicating funnel, account, and resource status, challenges, and successes. - It involves collaborating with cross-functional teams (Enterprise Advocate, Marketing, Customer Success, Product) to ensure customer satisfaction and retention, and representing Jira Service Management at industry events. - It includes providing accurate sales forecasts to senior management in Australia and working closely with Atlassian partner management and partners, being among the first hires of the ANZ Solution Sales Executive team for Jira Service Management.

Zendesk is seeking a Staff Cloud Developer with strong backend and frontend skills to build scalable AWS serverless cloud applications focused on data engineering, API integrations, and identity workflows using Python, JavaScript/Node.js, and React. Responsibilities include developing Python-based AWS Lambda functions for serverless data engineering workflows and authentication, building RESTful and GraphQL APIs with API Gateway, customizing Cognito via Lambda triggers, creating responsive frontends with React, and designing scalable data pipelines that ingest, normalize, and enrich data through APIs and webhooks. You will also collaborate on Infrastructure as Code with Terraform and CloudFormation, implement CI/CD for automated deployments, enforce security practices such as encryption and audit logging, integrate cloud contact center services like Amazon Connect, and participate in Agile processes while troubleshooting for performance and availability. Required qualifications include a bachelor’s degree or equivalent, 8+ years of development experience with at least 3+ years in AWS serverless and data engineering, strong Python backend skills, solid JavaScript knowledge (Node.js and React), hands-on experience with AWS services (API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, S3), Cognito customization, data pipelines, and IaC with Terraform and/or CloudFormation, plus CI/CD and cloud security expertise. Preferred qualifications include experience with Amazon Connect, containerization (Docker, ECS/EKS), an AWS Developer Associate or equivalent certification, familiarity with Agile/DevOps, and nice-to-haves such as AI tools in customer support (SageMaker, Comprehend, Lex) and Zendesk API ecosystem; note that Zendesk hires candidates located in Karnataka or Maharashtra, India, and emphasizes equal opportunity, hybrid work, and AI-driven screening policies.

The Partner Sales Executive at Zendesk in EMEA will build, operationalize, and own the partner-led sales plan for the region, recruit and onboard partners, and drive revenue and profitability growth in alignment with Zendesk strategy, working with both partners and Zendesk Direct Sales to pursue opportunities. Key duties include building a partner ecosystem aligned with GTM priorities, achieving partner sales targets (new business and expansion), assessing partner capacity and recruiting new partners to fill gaps, and enabling partners through training on Zendesk value propositions, products, Partner Connect, and enablement tools. The role also involves developing joint business plans with top partners, reviewing progress quarterly, aligning regional sales with partners, acting as a liaison to facilitate GTM activities and deal closures, and collaborating with Marketing to run joint GTM campaigns and maintain a strong pipeline. Education and experience requirements include a bachelor’s degree, 5+ years of B2B software/SaaS sales with quota carrying and a track record of over-achieving targets, proficiency with Google Apps and CRM, strong prospecting and time management, excellent communication skills, and the ability to build business plans with C-level stakeholders; fluency in English (Nordic/Benelux skills a plus) and knowledge of sales methodologies and BI/reporting are also preferred. Zendesk emphasizes a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Sr. Workplace Events Specialist in San Francisco to design and execute inclusive employee events and connection programs, with roughly 75% focus on events and 25% on workplace operations, while serving as a planning partner for AMER and LATAM offices. The role requires a full-time onsite presence (5 days/week) and offers a pay range of $32.21-$48.56 per hour with potential bonuses and benefits. Key duties include end-to-end event planning for SF, managing local logistics and vendor relations, ensuring safety/compliance, and helping shape global event structures and playbooks to balance local flavor with global consistency. Candidates should have 4+ years in events or related fields, strong project management and communication skills, experience with vendor management and budgeting, and familiarity with Google Workspace and workplace platforms, along with knowledge of building systems; AI literacy is encouraged. Zendesk notes an AI-screening process, emphasizes diversity and inclusion, supports hybrid work, and offers accommodations for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

Appfire is a remote-first software company with 800+ employees across 28 countries, offering flagship products such as Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. The Software Engineer role has cross-team impact, addressing performance and reliability improvements for Cloud and On-premise products, data residency and cross-region data migration, end-to-end testing, and contributing to new Cloud/On-premise products, including enterprise-class tools like BigPicture, CMJ, and Rich Filters with 30k+ distributions worldwide. Responsibilities include advancing the product roadmap, maintenance and support (including L3 escalations), defect fixing and automated testing, and automating development processes to improve efficiency. Requirements include 4+ years of professional software development experience with Java, JavaScript/TypeScript, Git, ability to troubleshoot complex issues, collaborate across product and support teams, understand others' code, switch between tasks, and operate in Agile environments; the tech stack spans Java, Spring JPA/Hibernate, PostgreSQL, Angular/TypeScript/React, JUnit/Mockito, Spock, Wiremock, Cypress, Maven, and related tools. Benefits include equity, 25 days of paid leave with flexible holidays, Appfire University training, private health insurance, 3 CSR volunteering days, €50 monthly work-from-home stipend, €400 annual sport allowance, and fully remote work in Spain with an option to work from the Bilbao office, alongside the company’s recognition and Equal Opportunity Employer commitments.

Appfire is a remote-first software company with 800+ employees across 28 countries, offering products such as Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. They are recruiting an experienced Engineering Manager to lead high-performing software teams and shape the product ecosystem across the Acceleration and Core streams, contributing to solutions like BigPicture Enterprise, 7pace Timetracker, Advanced Tables for Confluence, and JMWE. The role blends strategic thinking with technical leadership, including aligning engineering strategy with business outcomes, partnering with Product, Design, Marketing, and Finance, guiding architectural decisions, and championing continuous improvement in observability, security, performance, cost, and scalability. Requirements include 7+ years of software development experience with at least 3 years in management, a product-oriented mindset, strong cloud architecture knowledge (GCP/AWS/Azure), experience with SLOs and high availability, delivery-predictability improvements, and excellent cross-functional communication. Benefits include Poland equity, generous time off (26 vacation days, 12 Wellness Days, volunteering), health and life insurance, learning via Appfire University, remote-work stipend, and recognition as an equal opportunity employer.

Appfire is a remote-first software company with 800+ employees across 28 countries, focused on helping teams collaborate with products such as Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture, plus customer stories available online. They are seeking an experienced Engineering Manager to lead high-performing software teams, shape the product ecosystem, and drive technical excellence and measurable business impact across the Acceleration and Core streams. The role requires aligning engineering strategy with business outcomes, exercising strong technical judgment on trade-offs, partnering across Product, Design, Marketing, and Finance, and fostering an inclusive, high-trust engineering culture. Key responsibilities include strategic and business alignment, technical and architectural leadership, delivery and operational excellence, and developing team members while championing continuous process improvements. Qualifications include 7+ years in software development with 3+ in a management role, cloud architecture and observability experience, strong cross-functional influence and communication, and readiness to work remotely in Bulgaria, with benefits such as equity, vacation and wellness days, learning, health insurance, and CSR programs.

Appfire is a remote-first software company with 800+ employees across 28 countries, offering flagship products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. Its AI Automation team builds intelligent workflows and internal apps for 300+ SaaS and cloud platforms, and Appfire is seeking an AI Automation Engineer to own automation, system integrations, and data synchronization across critical corporate systems. The role involves designing, building, and maintaining AI-powered automations and integration, developing scripts, utilities, APIs, and lightweight apps with AI tools, and building onboarding, offboarding, lifecycle, and access workflows while scaling automations using tools like n8n, REST APIs, webhooks, event-driven workflows, and serverless services. Requirements include 5–7+ years in Automation/Software/DevOps or similar, strong scripting in Python/PowerShell/Bash/JavaScript, experience with AI tools and AI agents/MCP services, and hands-on work with cloud platforms (AWS/GCP/Azure) and workflow platforms (n8n, Zapier, Make, Workato), plus excellent cross-functional collaboration. Appfire emphasizes market recognition and equal opportunity, including the remote-friendly policy (#Li-remote) and an EEO commitment, with awards information available on their site.

Appfire is a remote-first software company with 800+ employees across 28 countries and 20 years of experience, offering products such as Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. They are seeking an experienced Engineering Manager to lead high-performing software teams and shape the product ecosystem, contributing to products like BigPicture Enterprise, 7pace Timetracker, Advanced Tables for Confluence, and JMWE. The role mixes strategic direction with technical leadership, requiring alignment of engineering efforts to business outcomes, cross-functional collaboration, risk management, and a focus on inclusive, high-trust engineering culture. Responsibilities include strategic and business alignment, defining long-term technical vision, architecture and reliability, security and cost management, improving delivery predictability, and developing team members through principled decision-making and collaboration. Requirements include 7+ years in software development with 3+ years in management, a product-minded, cloud-focused background, experience with high availability and observability concepts, strong communication and stakeholder management, and the job offers benefits such as equity, generous time off, flexible work arrangements (fully remote within Spain with Bilbao office option), learning and wellbeing programs, and volunteering opportunities.

Appfire is a remote-first software company with 800+ employees across 28 countries, offering flagship products such as Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. The Sr. Customer Success Manager will own and strategically grow a portfolio of roughly 70 high-value enterprise accounts, driving ARR growth through expansion, retention, and migrations, while acting as a trusted advisor and revenue driver. Responsibilities include developing account plans with deep account mapping, leading value-driven migration and expansion conversations, engaging executive stakeholders, driving cross-sell/upsell opportunities, ensuring customer advocacy and success, mitigating churn, and guiding major transitions with cross-functional collaboration. Qualifications require at least 5 years in enterprise customer success, account management, or SaaS sales, strong SaaS metrics fluency, experience managing complex enterprise relationships and forecasting revenue, proficiency with CRM tools like Salesforce, and a bonus for Atlassian ecosystem experience and language skills in German, Spanish, French, or Polish. Benefits include equity, generous PTO (25 days, 30 after 5 years), training resources, private health insurance, Multisport, Sofia transport card, remote-first flexibility with optional Sofia office access, team-building events, food vouchers, a baby bonus, volunteer days, and equal opportunity employment (Req ID 803).

Appfire is a remote-first software company with 800+ employees across 28 countries, offering products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture, and emphasizes choosing how to work to drive great results. The company is looking for a Sr. Customer Success Manager to own and strategically grow high-value enterprise relationships, driving long-term value, ARR growth, retention, and migration support. Responsibilities include managing about 70 high-value accounts, developing account plans with deep account mapping, leading migration and expansion conversations, and engaging executive stakeholders to secure long-term commitments. Requirements include 5+ years in enterprise CS, account management, or SaaS sales, experience with strategic growth planning, strong understanding of SaaS metrics, CRM proficiency, and cross-functional collaboration, with a bonus for Atlassian ecosystem exposure and multilingual business fluency. Benefits feature an indefinite contract, equity, extensive paid time off and wellness programs, private healthcare, home office and meal allowances, remote-first with optional offices in Poland, and equal opportunity employer status.

Appfire is a remote-first software company with 800+ employees across 28 countries, offering products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. The Senior Customer Success Manager will own and strategically grow a portfolio of about 70 high-value enterprise accounts, driving long-term value through ARR expansion, retention, and migrations, acting as a trusted advisor and revenue driver. Responsibilities include enterprise account growth and expansion, developing account plans with deep account mapping, executive engagement, cross-sell/upsell across Appfire’s ecosystem, guiding migrations (including Data Center to Cloud), retention efforts, escalation management, and cross-functional GTM alignment using data-driven metrics. Requirements include 5+ years in enterprise customer success, account management, or SaaS with channel experience, strong SaaS metrics and forecasting knowledge, Salesforce proficiency, and collaboration skills; bonus for experience with the Atlassian ecosystem and multilingual abilities (German, Spanish, French, or Polish). Benefits include an equity plan, generous PTO and holidays, private health insurance, remote-first with an optional Bilbao office, home-office stipend, sport allowance, volunteer days, Appfire University training, and a commitment to equal opportunity employment.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers a suite of time management, resource planning, budgeting, roadmapping, and reporting tools, making it the #1 time management add-on for Jira with origins in 2007. The Corporate IT Automation Engineer role is hands-on, focusing on building integrations, scripts, orchestration workflows, and AI agents to automate repetitive IT work and raise the bar for system admins, while mentoring the team. Key duties include automating high-volume IT processes (ticket triage, access provisioning, onboarding/offboarding, license assignment, password/MFA resets, and device lifecycle), designing Jira Service Management workflows, creating system integrations via APIs/webhooks/iPaaS, enabling self-service, and defining automation KPIs; plus building AI agents with guardrails and human-in-the-loop controls. Required: 5+ years in IT engineering/automation, strong Python or Bash, fluency with REST APIs, Jira Service Management, Google Workspace, Cloud Identity, and Okta; plus Vertex AI and iPaaS tooling; the ability to mentor others and communicate with non-technical stakeholders. Tempo offers a remote-first culture, unlimited vacation, comprehensive benefits, and opportunities for growth, with first-year milestones including automating top processes and deploying production AI agents, all within an equal-opportunity workplace.

Atlassian operates as a distributed-first company, offering location flexibility with in-office, remote, or hybrid work and virtual interviews/onboarding, and hires people in any country where they have a legal entity. Their products, including Jira Software, Confluence, and Jira Service Management, help teams organize, discuss, and complete work, with customers ranging from Fortune 500 firms to NASA and Deutsche Bank. The Mid-Market sales team manages a book of roughly 40 accounts (200–10,000 seats), pursues net-new growth and expansion with annual quotas of about $2–4M, and advocates for customers by feeding feedback to product and engineering. The role involves leading cross-functional deal teams and building executive relationships across IT, business, sales, and marketing, using MEDDPICC to qualify and win complex opportunities, and collaborating with channel, marketing, product, and customer success to maximize satisfaction. Responsibilities also include sourcing and qualifying leads, accurate forecasting, staying current on industry trends and competitors, occasional travel for customer meetings and events, and helping customers deploy and use Atlassian products at scale.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally, with virtual interviews and onboarding as part of a distributed-first culture. Its software suite—Jira Software, Confluence, and Jira Service Management—helps teams collaborate, and is trusted by Fortune 500 companies and organizations like NASA. The Mid-Market sales team manages about 40 accounts (200–10,000 seats) with a $2–4M annual quota, leading cross-functional deal teams to drive net-new growth and expansion. Responsibilities include building executive relationships, qualifying opportunities with MEDDPICC, closing complex multi-solution deals, collaborating with channel, product, marketing, and customer success, and maintaining pipeline and forecasts, with occasional travel. The role emphasizes serving as a customer advocate, providing feedback to product and engineering, and upholding Atlassian values to deploy solutions at scale.

- Atlassian supports flexible, distributed work, allowing Atlassians to choose office, home, or hybrid setups, with virtual interviews and onboarding, and global hiring in any country where the company has a legal entity. - The company’s products, including Jira Software, Confluence, and Jira Service Management, help teams collaborate and deliver quality results, trusted by Fortune 500 firms and over 300,000 organizations worldwide. - The Mid-Market sales team manages about 40 accounts (200–10,000 seats) with a $2–4M annual quota, driving net-new growth and expansion while advocating for customers and feeding feedback to product teams. - The role acts as quarterback for cross-functional deal teams (SDR, SE, SSE, AM, partners), leveraging MEDDPICC to qualify and win complex opportunities and building executive-level relationships across IT, business, and marketing groups. - Key responsibilities include collaborating with channel, marketing, product, and customer success; negotiating and pricing contracts; sourcing and qualifying leads to maintain a healthy pipeline with accurate forecasting; and occasional travel for customer meetings and events.

Atlassian offers flexible work options (office, home, or hybrid) but this role requires being based in the UK, with no relocation support provided. The role sits in the globally distributed Advisory Services team, which engages with large strategic and enterprise customers to deliver customer success as trusted advisors. They are hiring a Solutions Consultant with a Cloud Platform focus to join the Advisory Services Delivery team as an individual contributor (not a manager). The consultant will provide strategic technical guidance, align Atlassian product capabilities with client goals, and identify opportunities for service and product expansion while building deep industry expertise and prescriptive guidance. Responsibilities include collaborating with peers, solving customer challenges, creating solution content, advocating for customer needs across teams, and traveling up to 30% for domestic and international events.

- Atlassian offers flexible work options (office, home, or hybrid), but this role requires you to be located in the UK and relocation isn’t offered. - The Advisory Services team is globally distributed and engages with large strategic and enterprise customers to provide trusted guidance and maximize value from Atlassian investments. - Atlassian is hiring a Cloud Platform–focused Solutions Consultant as an individual contributor within the Advisory Services Delivery team to deliver technical guidance and help clients realize value from Advisory Services. - Responsibilities include collaborating with peers to define strategic outcomes, partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, building expertise, creating technical content, and advocating for customer needs across teams, with up to 30% travel domestically and some international travel. - The role aims to help customers unleash their teams’ potential and extend the reach of Atlassian technologies to new use cases and markets.

Atlassian supports flexible work options (office, home, or hybrid), but this role must be located in the UK with no relocation support offered. The position is part of Atlassian’s globally distributed Advisory Services team, which helps large enterprise organizations solve complex business challenges and maximize value from their Atlassian investments. They are hiring a non-managerial Solution Consultant with expertise in Enterprise Agility and Enterprise Strategy & Planning (ESP) to deliver strategic technical guidance and drive value realization for clients who purchase Advisory Services. Responsibilities include collaborating to define strategic outcomes, partnering with customers to solve business challenges using Atlassian products, identifying opportunities for service and product expansion, building deep industry expertise, creating prescriptive guidance, and advocating for customer needs across Atlassian teams. The role may require up to 30% travel domestically and occasionally internationally for internal and customer-facing events, with the aim of helping customers unleash their teams’ potential and extend the reach of Atlassian technologies.

Atlassians can work from an office, from home, or a mix, giving them flexibility to support family and personal goals; for this role, you must be located in the UK and relocation isn’t offered. The Advisory Services Delivery team is a globally distributed group of Atlassian experts helping large strategic and enterprise organizations address complex challenges to get the most from their Atlassian investment. Atlassian is hiring a Solution Consultant with expertise in Enterprise Agility / ESP as an individual contributor (not a managerial role) to deliver strategic technical guidance at scale. Responsibilities include collaborating to align strategic outcomes, solving customers' business challenges with Atlassian products, identifying expansion opportunities, building industry and solution expertise, creating technical content and prescriptive guidance, and advocating for customer needs across Atlassian teams. The role may require up to 30% travel domestically and, in some cases, internationally for internal and customer-facing events.

Atlassian supports flexible work arrangements, but this role must be located in the UK and relocation isn’t offered. The role sits within Atlassian’s Advisory Services, a globally distributed team that partners with large strategic and enterprise organizations to help them realize value from their Atlassian investments. They are hiring a non-managerial Solution Consultant with a Cloud Platform focus to deliver technical guidance and drive value realization for clients who have purchased Advisory Services. Responsibilities include collaborating with peers to align on strategic outcomes, helping customers solve business challenges with Atlassian products, identifying expansion opportunities, building expertise, creating technical content, and advocating for customer needs across Atlassian teams. Travel up to 30% domestically and internationally for internal and customer-facing events to help customers unleash the potential of their teams.

Atlassian supports flexible work options (office, home, or hybrid) to help employees balance priorities, but this role requires you to be located in the UK and relocation assistance is not provided. You’ll join the Advisory Services Delivery team, a globally distributed group of Atlassian experts serving large strategic and enterprise customers to deliver successful outcomes and maximize the value of their Atlassian investments. This is a non-managerial role for a Solution Consultant with a Cloud Platform focus, who delivers expert guidance and drives value realization for clients who have purchased Advisory Services. Your responsibilities include collaborating with peers to align on strategic outcomes, partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, building deep solution expertise, creating technical content and prescriptive guidance, and advocating for customer needs with cross-functional teams. The role may require up to 30% travel domestically and, in some cases, internationally for internal and customer-facing events.

Atlassian offers flexible work options, including office, home, or hybrid arrangements, with this role requiring UK residency and no relocation support. The position sits in the globally distributed Atlassian Advisory Services team, which helps large strategic and enterprise customers solve complex challenges and maximize value from their Atlassian investments. It’s an individual contributor Engagement Manager role (not a manager) responsible for driving customer outcomes by advising clients on achieving goals with Atlassian solutions and leading engagements. Responsibilities include being the primary client contact, guiding the engagement lifecycle, proactive scope management, delivering projects within time and resource constraints, identifying future growth opportunities, accelerating time to value, and maintaining strong client relationships while coordinating with cross-team resources. The role involves partnering with Atlassian teams to advocate for customer needs and requires travel up to 30% of the time, domestically and occasionally internationally, for internal and client-facing events.

The role requires you to be located in the UK and does not include relocation support. It is part of Atlassian's globally distributed Advisory Services team that helps large strategic and enterprise customers maximize value from their Atlassian investments. The Engagement Manager is an individual contributor (not a managerial role) and acts as the primary point of contact for engagements, guiding them from vision to delivery. Responsibilities include proactive scope management, executing projects to achieve results, identifying opportunities for expansion, and maintaining strong client relationships while advocating for customer needs across Atlassian teams. The role involves up to 30% travel domestically and sometimes internationally for internal and client-facing events.

Atlassian supports flexible work options—office, home, or hybrid—and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The Team Atlassian targets its largest, strategic customers, partnering with 82% of the Fortune 500 and teams at IBM, Tesla, Dish, Lufthansa, and others. The Account Management team aims to deepen relationships, help customers realize value, and accelerate revenue across Atlassian’s full solution portfolio by driving retention and expansion, including upsell and cross-sell opportunities. You will collaborate with the Sales team on strategic account planning, white-space analysis, and end-to-end growth opportunities, reporting to the Manager of Strategic Account Management DACH & France. The role requires a customer-centric, adaptable professional with 7+ years of experience, capable of building senior relationships, managing high-value renewals, forecasting, identifying risk pockets, and influencing cross-functional partners to drive growth.

Atlassian offers flexible work locations—office, remote, or a mix—and hires people in any country where it has a legal entity; the company is seeking an experienced Payroll Manager to oversee payroll for employees located in multiple states within India and to support the Global Payroll Team on cross-functional projects. The ideal candidate will have experience processing large payrolls, a proven track record delivering projects, be tech-savvy, and possess excellent communication skills to thrive in a fast-paced global team with growth opportunities. Responsibilities include end-to-end payroll processing for India entities, ensuring regulatory compliance, supporting payroll operations in APAC/EMEA/USA as needed, and partnering with HR and Finance to implement process improvements and manage payroll-related initiatives and audits, while supervising the payroll team across overlapping time zones. The role requires extensive payroll experience with global payroll laws, vendor management, strong attention to detail, problem-solving, change management, leadership for mentoring, and proficiency in Microsoft Office; Workday and Jira are a plus, with 7+ years of experience in India and other payrolls and at least 4 years in a managerial role. Atlassian emphasizes diversity and inclusion and maintains confidentiality under EEO guidelines, stating it does not discriminate and values every employee’s unique contributions to its culture and products.

Atlassian offers flexible work options—including in-office, remote, or hybrid—and hires globally where they have a legal entity. They are seeking an experienced Payroll Manager to oversee payroll for employees located in multiple states and entities in India and to support the Global Payroll Team on cross-functional projects to streamline processes and ensure regulatory compliance. Responsibilities include end-to-end payroll processing for India across multi-entity/state, supporting payroll operations in APAC/EMEA/USA as needed, ensuring tax filings and social contributions, driving process improvements, and managing vendor relationships and year-end reconciliations. The ideal candidate has extensive experience with large payrolls, strong knowledge of global payroll laws, proven project delivery, leadership experience (7+ years total with at least 4 in management), and is tech-savvy with excellent communication; proficiency in Microsoft Office is required, with Workday and Jira a plus. Atlassian emphasizes inclusion and confidentiality, asserts non-discrimination, and invites applicants to bring their whole self to work.

Zendesk is seeking an AI Success Strategist to lead and scale customers’ AI roadmaps, shaping strategic AI initiatives and building executive partnerships from day one to ensure meaningful business impact. The role owns end-to-end delivery—from translating product capabilities into clear business strategies and defining a long-term AI vision to aligning internal and external teams and driving adoption and expansion across the lifecycle. Responsibilities include owning AI roadmap delivery, serving as the design authority for deployments, partnering with executives on a forward-looking AI strategy, ensuring cross-functional alignment, coordinating engagement, sustaining mutual roadmaps, owning channel and adoption strategy, and using data to measure impact. Qualifications include 7+ years in Customer Success/Experience with 1+ year AI experience, enterprise SaaS go-to-market experience, experience using adoption analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certs preferred), and strong program management and communication skills plus familiarity with responsible AI. The role is hybrid with in-office expectations, Zendesk emphasizes fairness and inclusion, and AI may be used to screen applications; the company is an equal-opportunity employer and provides accommodations upon request.

Zendesk is hiring an Enterprise Account Executive to help the world’s largest brands transform customer and employee service through AI-driven support. The role involves owning an Australian territory, driving strategic growth, leading complex, value-first sales from prospecting and PoC to multi-year deals, and serving as a trusted C-suite advisor. You will collaborate with internal product, engineering, and leadership teams and use tools like Salesforce, Clari, and internal AI tools to deliver predictable results. Ideal candidates have 8+ years of experience in B2B cloud/software sales or solution engineering, excel at consultative storytelling, understand SaaS and AI business models with consumption-based outcomes, and build lasting relationships with integrity and resilience. Zendesk promotes a hybrid, inclusive culture with global offices, is an equal opportunity employer committed to diversity, equity, and inclusion, and notes that AI may screen applications while accommodations are available for applicants with disabilities.

Appfire is a remote-first software company with 800+ employees across 28 countries, offering products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. The Senior Manager of Financial Systems will strengthen enterprise application integrations and optimize the financial systems landscape, delivering automated solutions and architecture while monitoring activity and coordinating with the Corporate Controller and finance team. Responsibilities include partnering with global finance and FP&A to streamline processes and manage NetSuite and related integrations (Coupa, Avalara, Workday, banks, Navan, Chargebee) as well as other systems (Salesforce, Stripe), while overseeing consulting resources, budgets, compliance, and technical documentation. Qualifications require 7+ years designing and implementing business systems (ERP/integrations), 5+ years NetSuite administration/implementation, 5+ years of PM experience delivering financial SaaS, strong cross-functional communication, and a finance background, with knowledge of SuiteScript and REST APIs as a plus. Benefits include equity, unlimited PTO with 10 holidays, comprehensive health/dental/vision and other insurance, 401(k) with company match, Appfire University, CSR 3 paid days, remote-work stipend, optional on-site offices (Boston, Burlington, New York), and equal opportunity employment.

Appfire is a remote-first company with 800+ employees across 28 countries, offering flagship products such as Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture, along with published customer stories. The Software Engineer role has cross-team impact, tackling performance and reliability improvements for Cloud and On-premise products, data residency and cross-region data migration, end-to-end testing, and the design and release of new Cloud/On-premise features and products. Responsibilities include advancing the product roadmap, handling maintenance and L3 support escalations, fixing defects, writing automated tests, and streamlining processes to improve development practices. Requirements include 4+ years of professional software development experience, proficiency in Java, JavaScript, or TypeScript, strong Git skills, ability to troubleshoot complex issues, collaborate across product teams, and fluency in English; the tech stack features Java, Spring, JPA/Hibernate, PostgreSQL, Angular/TypeScript/React, and tools like RabbitMQ or Kafka, Webpack, and related testing frameworks. Benefits include an indefinite contract, company equity, 26 vacation days, 12 Wellness Days, 24 hours of paid volunteer time, private healthcare, life insurance, MyBenefit and Home Office/Lunch allowances, plus remote-friendly recognition and a commitment to equal opportunity.

Tempo has 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Since 2007 Tempo has grown into the #1 time management add-on for Jira and is a trusted Atlassian ecosystem name, pursuing innovation with a heart. The Corporate IT Automation Engineer role drives an automation-first IT function by building integrations, scripts, orchestration workflows, and AI agents, while mentoring existing system administrators. You will automate high-volume IT processes end-to-end (triage and routing, provisioning, onboarding/offboarding, license assignment, MFA resets, device lifecycles), design Jira Service Management workflows, create integrations via APIs and iPaaS tools, enable self-service, and design AI agents with guardrails and human-in-the-loop approvals. Requirements include 5+ years in IT engineering/DevOps with Python/Bash, Jira Service Management, Google Workspace, Okta and Cloud Identity, Vertex AI, and iPaaS experience; and benefits include remote-first work, unlimited vacation, health/dental/vision, training reimbursements, and an inclusive, equal-opportunity culture.

At Atlassian, employees can work in an office, from home, or in a hybrid setup, and the company hires in any country where it has a legal entity. The company is hiring a 1st-line Sales Manager reporting to the EMEA Mid-Market Sales leader to oversee a DACH mid-market team of 6–8 Mid-Market sellers. The role focuses on developing and implementing customized sales strategies for DACH mid-market customers, fostering long-term relationships with key accounts, and achieving revenue targets. Responsibilities include building a group of world-class sellers, recruiting and developing talent, setting performance goals, mentoring, onboarding new Account Executives, and collaborating with internal teams such as Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and customer satisfaction. The manager will analyze sales data and market trends, conduct regular performance evaluations, and stay informed about industry dynamics to identify growth opportunities and drive continuous improvement.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country where they have a legal entity, giving employees more control over family, personal goals, and priorities. They are hiring a 1st line Sales Manager who will report to the EMEA Mid-Market Sales leader and oversee a DACH mid-market sales team of 6-8 Mid-Market sellers. The role involves developing and managing a sales organization for the DACH market, focusing on tailored mid-market sales strategies, long-term key account relationships, and achieving revenue targets. The manager will build a world-class seller group, recruit and develop talent, bridge capability gaps, and help develop future sales leaders, including onboarding new Account Executives. Responsibilities include leading the team, implementing strategic sales plans for the DACH market, mentoring and coaching, setting performance goals and metrics, collaborating with internal teams (Channel Partners, Product Specialists, Account Managers, Solution Engineers), analyzing sales data and market trends, conducting performance evaluations, and staying informed about industry trends and market dynamics within the enterprise segment.

Atlassians can choose where they work—office, home, or a mix—and the company hires people in any country where it has a legal entity. The role is a 1st line Sales Manager reporting to the EMEA Mid-Market Sales leader, overseeing a DACH mid-market team of 6-8 sellers focused on acquiring and managing DACH customers. Responsibilities include building and managing the DACH sales organization, developing customized mid-market sales strategies, fostering long-term key account relationships, driving revenue targets, and developing future sales leaders through recruiting and talent development. The manager will lead the team, implement strategic sales plans to grow market share in the Mid-Market segment, provide mentorship, set performance goals, and recruit, hire, and onboard new Account Executives. They will also collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes, analyze sales data and market trends, and stay informed about industry trends, competitors, and market dynamics in the enterprise segment.

Atlassian offers a flexible work setup, allowing Atlassians to work in an office, from home, or a mix, and hires in any country where the company has a legal entity. The company is hiring a 1st-line Sales Manager reporting to the EMEA Mid-Market Sales leader to oversee a DACH mid-market team of 6–8 Mid-Market sellers. The role involves developing and managing a DACH sales organization, creating and executing customized mid-market sales strategies, fostering long-term relationships with key accounts, and achieving revenue targets. It also entails building a group of world-class sellers, recruiting and developing talent, identifying capability gaps, mentoring the team, setting performance goals, and onboarding new Account Executives. The position requires collaboration with internal regional and corporate teams (Channel Partners, Product Specialists, Account Managers, Solution Engineers), analyzing sales data and market trends, providing feedback and performance evaluations, and staying informed on industry trends and competitors to drive growth.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where the company has a legal entity. The Value Management Office aims to align interactions with customers’ strategic needs and long-term success, and a Senior Value Advisor will develop content and assets to scale value management while serving as a thought leader. The role drives innovation at scale by owning value tooling and content, shaping VMO strategy, and collaborating with Sales, Product Marketing, Product Development, and other internal teams to position Atlassian as a leader in value management. It requires strong financial acumen and advanced value articulation to analyze complex data, craft business cases, own the organization’s value framework, and guide teams through ambiguity to uncover opportunities. The position involves building the practice both inward and outward, enabling cross-functional collaboration, sharing knowledge, mentoring others, and traveling 10–15% for customer and partner engagements.

Atlassian supports flexible work locations and hires globally where legal entities exist; the VMO Senior Value Advisor leads value management efforts to meet customers' strategic needs. The role involves developing tools, content, and assets for scaling value management, setting craft benchmarks, and acting as a trusted advisor to senior executives across Atlassian and customers. Responsibilities include driving innovation at scale by owning value tooling, shaping VMO strategy, working with Sales, Product Marketing, and Product Development, and crafting robust business cases with advanced financial analysis. The role requires building and scaling the VMO practice—creating tooling and content, forming cross-functional partnerships, and developing direct-to-customer channels while guiding teams through ambiguity. It also emphasizes thought leadership, knowledge sharing, mentoring, and enabling field teams in Value Based selling, with travel up to 10-15% for onsite meetings and conferences.

1) Atlassian allows flexible work arrangements—office, home, or a hybrid model—and hires in any country where it has a legal entity. 2) The Value Management Office aims to align every interaction with customers’ strategic needs and joint ownership of their long-term success, with the Senior Value Advisor developing scalable value management content and serving as a trusted advisor to senior executives. 3) Driving Innovation at Scale: the role owns value tooling and content for the VMO, collaborates with Sales, Product Marketing, and Product Development, and leads strategy to position Atlassian as a leader in Value Management. 4) It requires strong Financial Acumen and Critical Thinking to analyze complex data, craft robust business cases, articulate value to both Atlassian and customers, and guide cross-functional teams through ambiguity toward holistic solutions. 5) The position also involves building the VMO practice internally and externally, enabling cross-functional collaboration, sharing knowledge and mentoring others, developing direct-to-customer channels, and traveling 10–15% as needed.

- Atlassian allows flexible work locations—office, home, or a hybrid—and hires in any country where it has a legal entity. - The Value Management Office aims to infuse all interactions with customers’ strategic needs and long-term success, and the Senior Value Advisor will create scalable value-management content and serve as a thought leader to executives both inside Atlassian and with customers. - The role is a highly influential individual contributor focused on driving innovation at scale, owning value tooling and strategy, and ensuring Atlassian’s value proposition is clear in complex, high-stakes environments. - Key responsibilities include developing the value framework, financial analysis and advanced value articulation, building the VMO practice and tooling, and partnering across internal teams and with customers, including direct-to-customer channels. - It also covers knowledge sharing, external thought leadership, enabling value-based selling, mentoring, ongoing development, and travel of 10-15%.

Atlassian offers flexible work locations and hires globally wherever it has a legal entity. The Senior Value Advisor in the Value Management Office will develop critical content, tooling, and assets to scale value management and act as a thought leader to senior executives inside Atlassian and with customers. The role drives innovation at scale by owning value tooling and strategy and collaborating with Sales, Product Marketing, and Product Development to clearly articulate the value proposition in complex environments. Responsibilities include financial analysis and business case development, owning the organization-wide value framework, integrating diverse perspectives, building VMO tooling and enablement, and scaling value management across internal teams and direct customer channels. It also emphasizes knowledge sharing, mentorship, continuous learning, external thought leadership, enablement of field teams, and travel of 10–15%.

- Atlassian offers flexible work options and hires in any country where it has a legal entity. - The Senior Value Advisor in the Value Management Office will drive scaling of value management, set the craft benchmark, and act as a thought leader to senior executives and customers. - The role owns value tooling and content, leads VMO strategy, analyzes complex financial data, crafts business cases, and integrates diverse perspectives to create holistic solutions for customers. - It involves building and scaling the VMO by partnering with internal teams (Marketing, Sales, Product, etc.), developing external thought leadership, and serving as a senior trusted advisor to customer CxOs and Atlassian leaders. - Responsibilities include mentoring and developing self and others, enabling field teams in Value-Based selling, and traveling 10-15% for onsite meetings and conferences.

Atlassian offers flexible work locations—office, home, or a hybrid mix—and hires globally where it has a legal entity, helping employees balance family and personal goals. The role requires strong backend engineering with JVM languages (Java/Kotlin), experience with data-heavy platforms and streaming architectures (Kafka, Kinesis, SQS, Flink), and knowledge of CDC, backpressure, delivery semantics, and resilient distributed data pipelines. It also demands the ability to operate at scale with high throughput and low latency, plus multi-cloud or cloud-native infrastructure experience (AWS, GCP) and familiarity with cloud primitives, infrastructure-as-code, and self-service platform capabilities. You should have 5+ years of backend engineering experience with distributed systems, ownership and leadership of your team’s systems and delivery, and the ability to define techniques, review code, and propose solutions within larger capabilities. The role emphasizes collaboration, data-driven decision-making, timely feedback, and clear, fast decisions with product, design, and other functions to maximize customer and business impact.

At Atlassian, you can work in an office, from home, or in a hybrid arrangement, giving you control over family, personal goals, and priorities, and the company hires people in any country where it has a legal entity. Technical skills include strong backend experience with JVM languages (Java or Kotlin), data-heavy platforms and streaming architectures, and hands-on work with Kafka, Kinesis, SQS, Flink or similar systems; you should understand CDC, backpressure, delivery semantics, and how to build resilient, consistent data pipelines across distributed systems. The role requires proven ability to operate at scale with high throughput and low latency in complex distributed workflows, plus multi-cloud or cloud-native experience across AWS and/or GCP, cloud primitives, infrastructure-as-code, and platform capabilities that enable internal self-service. What you’ll bring: 5+ years of backend engineering focused on distributed systems and data-heavy platforms, with ownership and leadership to drive your team’s systems, processes, and goals and to lead through change with quality. You will define technical direction, establish standards through code reviews, collaborate with product and design, drive data-informed decisions with speed and clarity, escalate when needed, and influence others toward positive outcomes.

Atlassian supports flexible work locations and hires globally in a distributed-first model, with virtual interviews and onboarding. The team creates data-driven, customer-centric GTM strategies that adapt to changing market dynamics to drive sustainable, profitable growth, improve customer experiences, and increase market share. Atlassian seeks a Principal Strategist to shape its AI strategy, focusing on consumption-based pricing to drive P&L growth from adoption, engagement, and retention of Enterprise solutions, delivering value at scale and unlocking the Atlassian System of Work. The role is an individual contributor who partners with the executive sales team and cross-functional stakeholders, thrives in a fast-paced environment, and can operate independently while translating strategy into actionable plans. Responsibilities include end-to-end GTM planning, qualitative and quantitative analysis, identifying opportunities, and leading cross-functional stakeholder management to marshal resources, with success measured by profitability, market share, and customer delight.

Atlassian supports flexible work locations and hires globally, with virtual interviews and onboarding as part of its distributed-first model. A team builds data-driven, customer-centric GTM strategies to drive sustainable, profitable growth, improving market share and customer delight. Atlassian is seeking a Principal Strategist to develop its AI strategy, focusing on consumption-based pricing to drive P&L growth through adoption, engagement, and retention of Enterprise solutions. The role is a high-impact individual contributor who will partner with the executive sales team and cross-functional stakeholders to set the long-term direction, requiring strong SaaS and consumption-based pricing knowledge. Responsibilities include creating actionable GTM strategies from ideation to design, conducting qualitative and quantitative analyses, identifying opportunities, deep-diving into data to inform executive decisions, and leading cross-functional collaboration to marshal resources and support.

Atlassian supports flexible work locations (office, home, or hybrid) and hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. The team develops pragmatic, customer-centric go-to-market strategies that respond to changing market dynamics, driving sustainable, profitable growth through data-driven insights that optimize the sales process and expand market share, while focusing on profitability and customer delight. Atlassian is seeking a Principal Strategist to develop the AI strategy, evaluating opportunities and designing initiatives that drive P&L growth from adoption, engagement, and retention of Enterprise solutions, delivering value at scale and unlocking the Atlassian System of Work. The role targets a highly capable individual contributor who partners with the executive sales team and stakeholders to define the long-term direction in a fast-paced, SaaS-focused environment. Responsibilities include developing actionable GTM strategies from ideation to design, performing internal and market due diligence, analyzing qualitative and quantitative data, identifying opportunities, testing new ideas, and leading cross-functional stakeholder management to secure needed support and resources.

Atlassian supports flexible work arrangements and global hiring, with virtual interviews as part of its distributed-first approach, and relies on data-driven, customer-centric GTM strategies to drive sustainable growth. Atlassian is seeking a Principal Strategist to develop its AI strategy, using qualitative and quantitative methods to identify opportunities and design initiatives that fuel P&L growth from adoption, engagement, and retention of its Enterprise solutions. The role is an individual contributor who will partner with the executive sales team and cross-functional stakeholders to set the long-term direction and operate effectively in a fast-paced, independent manner. Responsibilities include developing actionable GTM strategies from ideation to design, conducting internal and market due diligence, applying frameworks, and creating scalable options to achieve fiscal year and long-term targets, while analyzing complex information to inform strategy and revenue goals. The position requires proactively identifying opportunities, willingness to test new ideas, the ability to synthesize high-level and detailed analyses, and strong cross-functional stakeholder management to build trust and secure resources from frontline staff to the C-suite.

Atlassian is seeking a proactive Manager to lead and inspire a team of Enterprise Account Managers responsible for the health, retention, and growth of its largest, most complex enterprise customers. The role oversees the full customer lifecycle, drives high retention, and proactively identifies and closes expansion, upgrade, and cross-sell opportunities, in close partnership with Global Sales for total book of business growth through strategic planning, white-space analysis, and executive mapping. The candidate should embody “Heart and Balance,” combining supportive, open leadership with sales rigor to win in the enterprise segment, while coaching the team through complex deals to deliver exceptional customer experience. Atlassian offers flexible work options and can hire in any country with a legal entity, with responsibilities including performance and revenue accountability, accurate forecasting, cross-functional collaboration with Enterprise Sales, Services, Channel, and Customer Success, and developing the team through hiring, onboarding, and development. The role also involves mastering and evolving the Atlassian go-to-market model, driving operational excellence, bridging regional requirements (Canadian market and Francophone needs) with global strategy, and removing blockers to enable the team's success.

We are seeking a proactive Manager to lead and develop a team of Enterprise Account Managers responsible for the health, retention, and growth of Atlassian's largest and most complex customers. The role owns the full customer lifecycle, maintaining high retention and proactively identifying and closing expansion, upgrade, and cross-sell opportunities, in partnership with Global Sales to drive Total Book of Business through strategic account planning, white-space analysis, and executive mapping. They want a leader who embodies 'Heart and Balance'—supportive, open, and honest culture with sales rigor—to win in the Enterprise segment, and a self-starter who provides hands-on coaching for complex deals and exceptional customer experience. Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, with duties including driving team performance, accurate forecasting, cross-functional collaboration with Enterprise Sales, Services, Channel, and Customer Success, and building a high-performing team. The role also involves mastering and evolving the Atlassian GTM model, championing operational excellence, and bridging regional needs (Canadian market and Francophone customers) with global strategy to scale the next-generation enterprise business globally.

Atlassian is seeking a proactive Manager to lead a team of Enterprise Account Managers responsible for the health, retention, and growth of the company’s largest and most complex Enterprise customers, owning the full customer lifecycle and driving high retention plus expansion, upgrade, and cross-sell opportunities. The role partners with Global Sales to grow the Total Book of Business through strategic account planning, white-space analysis, and executive mapping, while embodying a Heart and Balance leadership style that combines supportive culture with the rigor needed to win in the Enterprise segment. You are a self-starter who provides hands-on coaching, navigates complex deals, and proactively identifies and removes blockers to deliver an exceptional customer experience, working closely with Services, Channel, and Customer Success to ensure a seamless customer journey and accurate forecasting. You will master and evolve the Atlassian go-to-market model, play a critical role in building and scaling the next-generation enterprise business globally, and champion operational excellence by leading projects that improve internal practices and ways of working while bridging regional requirements with global strategy (including the Canadian market and Francophone customer needs). Atlassian supports flexible work arrangements (office, home, or hybrid) and hires in any country with a legal entity, with a focus on building a high-performing team through effective hiring, onboarding, and ongoing development.

Atlassian offers flexible work locations and can hire people in any country where it has a legal entity. They’re hiring a 1st line Sales Manager for EMEA Mid-Market to oversee a DACH-focused team of 6-8 Mid-Market sellers. The role involves developing and implementing customised sales strategies for the DACH market, fostering long-term relationships with key accounts, and achieving revenue targets while building a world-class sales organization and developing future sales leaders. Responsibilities include recruiting and onboarding new Account Executives, mentoring the team, setting performance goals, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and customer satisfaction. Additional duties include analysing sales data and market trends, conducting regular performance evaluations, and staying informed about industry trends, competitor activity, and market dynamics to identify growth opportunities.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. They are hiring a first-line Sales Manager reporting to the EMEA Mid-Market Sales Leader to oversee a DACH mid-market sales team of 6–8 Mid-Market sellers. The role involves building and managing a DACH Mid-Market sales organization, developing customized sales strategies, cultivating long-term key account relationships, and achieving revenue targets. The Sales Manager will recruit, develop, and coach sellers, set performance goals and metrics, onboard new Account Executives, and contribute to developing future sales leaders. Responsibilities include collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers; analyzing sales data and market trends; conducting regular performance evaluations; and staying informed about industry trends and market dynamics in the enterprise segment.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The company is hiring a 1st line Sales Manager reporting to the EMEA Mid-Market Sales leader to oversee a DACH mid-market sales team of 6–8 sellers. The role involves developing and managing a DACH-focused sales organization, creating customized mid-market sales strategies, fostering long-term key-account relationships, and hitting revenue targets. Responsibilities include leading, mentoring, recruiting and onboarding account executives, setting performance goals, and collaborating with channel partners, product specialists, account managers, and solution engineers to improve processes and customer satisfaction. It also requires analyzing sales data and market trends, conducting regular performance evaluations, and staying informed about industry dynamics to drive continuous improvement.

Atlassian offers flexible work locations—office, remote, or hybrid—to support family, personal goals, and other priorities. The company hires in any country where it has a legal entity. The future role is a 1st line Sales Manager reporting to the EMEA Mid-Market Sales leader, overseeing a DACH-focused team of 6-8 Mid-Market sellers. Responsibilities include developing and implementing customized Mid-Market sales strategies for the DACH market, fostering long-term relationships with key accounts, achieving revenue targets, mentoring and coaching the team, setting performance goals and onboarding new Account Executives, and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and customer satisfaction. The role also involves analyzing sales data and market trends to identify growth opportunities, conducting regular performance evaluations, and staying informed about industry dynamics to drive growth and develop future sales leaders.

Zendesk is hiring a Principal Software Engineer in Pune to lead architectural direction for high-impact platform and product initiatives, embedding AI-enabled innovation into customer experiences. The role owns cross-cutting technical areas, defines roadmaps, mentors senior engineers, and collaborates with Product, Design, SRE, Security, and Program Management to deliver scalable, secure, and highly available systems while reducing delivery risk. Key duties include owning architecture for complex systems, leading end-to-end delivery of large features and platform initiatives, setting technical direction and standards, championing an AI-first mindset, improving reliability with SLOs/SLIs, mentoring staff engineers, and advancing observability and secure engineering practices. Required qualifications include 15+ years of software engineering experience, 4+ years in senior technical leadership, strong system design skills, and proficiency in JavaScript/TypeScript/GraphQL with production experience on cloud platforms. The position offers a hybrid work arrangement in Pune, with Zendesk hiring only candidates located in Karnataka or Maharashtra, and the company emphasizes equal opportunity, diversity and inclusion, possible AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations, blending hands-on offensive and defensive security with product sense. Responsibilities include leading threat modeling for AI features and APIs, maintaining an attacker playbook, designing mitigation controls and secure defaults with platform/product/SDK teams, building anomaly detection and containment automation, and serving as a subject-matter expert for investigations and customer communications while engaging internal and external stakeholders. Required qualifications cover 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security and modern auth; practical experience with LLMs/agents and prompt injection mitigation; a track record of cross-functional leadership and translating risk to product/legal terms; and SaaS customer-support platform experience. Preferred qualifications include incident response and forensics experience, prior roles in agent safety or ML security programs, privacy/compliance background, and advanced degrees or certifications (e.g., OSCP, CISSP). The compensation note states a US base salary range of $240,000–$360,000 with possible bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive culture and equal opportunity with accommodations, while AI screening of applicants may be used.

The Engineering Manager, Authentication (Core Services) at Zendesk will own the delivery of authentication security capabilities across Zendesk products, including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention, ensuring these systems are secure, reliable, and scalable. You will grow Zendesk’s access management platform by coordinating a distributed team across the US and Europe, partnering with Product, Security, Architecture, Legal, and leadership, and influencing cross‑org authentication strategy, risk posture, and operational excellence. Responsibilities include leading the Authentication organization, defining the roadmap to reduce risk and improve reliability and latency, driving operational excellence with SLAs/SLOs, observability, automated testing, incident response, postmortems, and guiding architecture decisions while planning resources across time zones. Required qualifications include 8+ years of software engineering experience with 2+ years of people management, experience building and operating high‑scale services/APIs, familiarity with identity and access management standards (SSO/SAML/OIDC, OAuth2, MFA, session/token management, abuse patterns), excellent communication skills, and an AI literacy requirement to responsibly use AI tools. Preferred qualifications cover prior IAM production scaling, data‑driven decision making, experience with backend languages and cloud platforms (Go, Java/Kotlin, Node; AWS/GCP), privacy/compliance familiarity (SOC2, ISO, GDPR), and a track record of zero‑downtime migrations; the US base salary range is $175,000-$263,000 with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, and accommodations for applicants with disabilities.