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- The Enterprise Machine Learning team at Zendesk is seeking a Machine Learning Engineer to design, develop, and deploy advanced ML/AI solutions, with a focus on large language models and deep learning, while translating analytical work into actionable business value. - The role can be based in San Francisco, CA or Austin, TX, on a hybrid schedule that requires an average of 2 days per week in the office. - Key responsibilities include building scalable data science systems from data ingestion to deployment and monitoring, advancing MLOps practices, collaborating with data scientists, engineers, and business stakeholders, and ensuring security and compliance. - Qualifications include 3+ years of data science/ML experience, a BA/BS in CS or related field (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python (and possibly Java/Scala), and experience with end-to-end pipelines and deployment (dbt, Snowflake, AWS, Docker, Kubernetes, CI/CD). - Zendesk offers a base salary range of $206k-$308k with potential bonuses and benefits, a culture that values innovation and growth in a hybrid work environment, and a commitment to equal opportunity and accommodations for disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive located in Mexico City or Mexico State to grow the SMB SaaS base by acquiring new customers, managing complex AI-informed sales cycles, and building broad, trusted relationships. Key duties include driving top-line growth with AI-powered pipeline development, personalizing outreach and automating workflows, co-creating AI transformation roadmaps with measurable KPIs, delivering data-backed ROI cases, and pursuing cross-sell and renewal opportunities while forecasting in Salesforce and collaborating with Marketing, Solutions Engineers, and product teams. The role requires at least 2 years of B2B SaaS sales or solution engineering experience, strong ability to discuss AI product architecture and integrations, excellent organization for managing many opportunities and forecasts, and willingness to travel, with proficiency in tools like Salesforce, Outreach, and Clari. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners and mentors, and strategic thinkers who balance vision with disciplined execution. Zendesk offers a hybrid work environment, a diverse and inclusive culture with accommodations for disabilities, and notes that AI may be used to screen applicants, emphasizing work-life balance and social impact.