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Tempo is a global software company with 30k+ customers, including a third of Fortune 500, offering integrated time management, resource planning, budgeting, roadmapping, and program management solutions, and it has become the leading time management add-on for Jira in the Atlassian ecosystem since 2007. The company seeks a Senior Product Manager, Growth to drive Atlassian Marketplace products by turning customer data into automated in-product growth motions, reporting to the Director of Product Growth. Responsibilities include identifying growth opportunities across acquisition, activation, retention, and monetization; owning monetization and cross-sell; shaping the growth roadmap; running experiments; collaborating cross-functionally; analyzing performance; and gathering user insights to optimize onboarding and retention. Requirements include 8+ years in growth, a data-driven mindset with experience in experimentation and analytics, proficiency in analytics tools and SQL, excellent communication, and AI fluency with tools like Gemini and ChatGPT, plus a bachelor’s degree; nice-to-have items include marketplace growth experience, zero-to-one launches, web ops strategy, and in-app messaging tool experience. Perks include remote-first work, unlimited vacation, comprehensive benefits, training reimbursement, travel to international offices, diverse teams, and an equal opportunity employer stance.

Tempo serves 30,000+ customers, including a third of the Fortune 500, and provides integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting, and more, establishing itself as the #1 time management add-on for Jira. The company is hiring a Senior Product Manager, Growth to drive Atlassian Marketplace products, turning customer data into automated in-product growth motions. Responsibilities include identifying growth opportunities across the user lifecycle (acquisition, activation, retention, monetization), driving monetization and cross-sell, owning the growth roadmap, running experiments, collaborating cross-functionally, and measuring impact with analytics and user insights. Qualifications include 8+ years in growth roles, a data-driven approach to experimentation, proficiency with analytics tools (Amplitude, Looker, LaunchDarkly, Google Analytics) and SQL, excellent communication, AI fluency with tools like Gemini, ChatGPT, Claude, and V0, and a Bachelor’s degree (advanced degree a plus); marketplace growth and in-app messaging tools are nice-to-haves. Tempo highlights impact, innovation, collaboration, and growth, offers a remote-first environment with generous benefits and perks, an inclusive equal-opportunity workplace, and invites applicants to submit resumes in English.

Atlassian supports distributed work, allowing office, home, or hybrid arrangements, and hires globally where they have a legal entity, with virtual interviews and onboarding as part of being distributed-first. The role centers on Executive Engagement & Trusted Advisor, building trusted relationships with C-suite and senior executives to position Atlassian as a strategic partner in their digital and AI transformation journeys. It targets Outcome-Driven Success and Strategic Success Planning, accelerating product adoption, delivering measurable value, and using Customer Success Plans to drive adoption, retention, and expansion. The position also involves complex program leadership, AI and emerging tech enablement, risk mitigation, voice of the customer, and cross-functional collaboration to deliver a seamless customer experience. Qualifications include 10+ years in customer success or related fields with executive-level experience, AI/digital transformation experience, Jira/Confluence knowledge, and CS planning tool proficiency; preferred: 5+ years with Atlassian-powered solutions, ITSM certification, and MEDDPICC or similar deal-qualification experience.

Atlassian supports flexible, distributed work and hires globally, with interviews and onboarding conducted virtually as part of being distributed-first. The role focuses on Executive Engagement & Trusted Advisor duties, positioning Atlassian as a strategic partner in customers’ digital and AI transformations and delivering verifiable business outcomes. It also encompasses Strategic Success Planning, Complex Program Leadership, AI & Emerging Tech Enablement, risk mitigation, Voice of the Customer, and Cross-Functional Collaboration to drive adoption and value. Qualifications require 10+ years in Customer Success/enterprise transformation, executive-level experience with Fortune 500/global accounts, AI/digital transformation experience, and strong Jira/Confluence knowledge plus proficiency with CS planning tools. Preferred credentials include Atlassian-powered solutions experience, ITSM certification, and familiarity with MEDDPICC or similar deal qualification frameworks.

Atlassian supports flexible, distributed work with virtual interviews and onboarding, hiring in any country where it has a legal entity. The role centers on Executive Engagement & Trusted Advisor, building relationships with C-suite and senior executives to position Atlassian as a strategic partner in digital and AI transformation. It emphasizes Outcome-Driven Success—accelerating product adoption and delivering measurable business outcomes—through Customer Success Plans that drive adoption, retention, and expansion, along with Complex Program Leadership guiding multi-partner transformation initiatives. Additional responsibilities include AI & Emerging Tech Enablement, risk mitigation, acting as the Voice of the Customer, and Cross-Functional Collaboration to deliver a seamless customer experience. Qualifications require 10+ years in Customer Success or enterprise transformation with executive-level delivery, experience with AI/digital transformation, strong Jira/Confluence knowledge, and proficiency with CS planning frameworks and tools (e.g., Gainsight, Salesforce, Tableau), with preferred experience in Atlassian-powered solutions, ITSM certification, and MEDDPICC or similar deal qualification frameworks.

Zendesk is seeking a Senior Program Manager, Product Development - Unified Customer Analytics to lead cross-functional programs that build data foundations, measurement frameworks, and customer analytics experiences (Explore/HyperArc) to demonstrate ROI and drive adoption of AI and automation products. The role involves partnering with Product Management, Engineering, UX, and other stakeholders to define and execute roadmaps, manage multi-geo releases, and align dependencies and commitments through quarterly planning. You will coordinate data, platform, and product workstreams to deliver datasets and telemetry for reporting, and drive measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch) including instrumentation and ROI dashboards, while managing risks with executive updates. You’ll establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), deliver stakeholder artifacts (steering notes, prioritized plans, adoption playbooks, and handoffs to GTM/Customer Success), and mentor other program managers. The position is based in Poland with a base salary range of zł252,000 to zł378,000, may include bonus or incentives, and requires a hybrid work arrangement; Zendesk also emphasizes diversity and inclusion and notes that AI may be used to screen applications.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

The role is a Sales Operations Specialist on Zendesk’s Global Go-to-Market xDR Operations team, serving as the analytics and strategic partner to the APAC Sales Development Leadership and focusing on driving efficiency and impact of top-of-funnel activities in the region. Responsibilities include strategic analytics dashboards for SDR/BDR teams, performance tracking of top-of-funnel metrics (lead volumes, MQL/SQL conversion, campaigns), guiding AI and automation strategies within the GTM stack, ensuring data quality for leads/contacts/accounts, providing front-line support via Zendesk for xDRs and managers, and coordinating with Revenue Operations, Marketing, and Systems for aligned workflows. Basic qualifications: 2-3 years in Sales Operations or related analysis, experience in a SaaS/subscription environment, ability to translate data into actionable narratives, familiarity with GTM tools like Salesforce, Tableau, Looker, Snowflake and with sales intelligence tools like ZoomInfo or Lusha, and proficiency in Google Workspace. Preferred qualifications: working knowledge of SQL, familiarity with LeanData for lead routing, experience with sales engagement platforms like Groove or Outreach, and a demonstrated passion for AI, technology, or IT innovations. The role supports a hybrid work model, Zendesk emphasizes diversity, equity, and inclusion, and AI or automated decision systems may be used to screen applicants; Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk uses ML/AI to improve customer experience for 125,000+ brands by automating repetitive work and enabling agents to focus on more complex problems. The Senior Staff ML Engineer is a recognized leader who shapes Zendesk’s ML/AI roadmap, mentors scientists across teams, and drives adoption of foundational models at global scale. Daily duties include leading end-to-end design, development, and deployment of novel ML/LLM models, building multilingual real-time analytics and agent-assist systems, establishing robust experimentation and governance, and bridging research with scalable production. Key challenges involve enriching agent operations, automating interactions, scaling A/B testing and model evaluation, exploring retrieval-augmented generation and other architectures, and ensuring model health and continuous learning in production. Requirements include an MSc (PhD preferred), a strong NLP/LLM deployment track record, proven leadership, Python and PyTorch expertise, experience with large-scale experimentation, and a tech stack spanning AWS, Kubernetes, Docker, S3, RDS, Redis, ElasticSearch, Snowflake, Aurora, and Kafka; Zendesk supports hybrid work and is committed to diversity, inclusion, and accessibility.

Zendesk is hiring an AI Success Strategist to own end-to-end AI roadmaps for customers, translating product capabilities into clear business strategies, driving adoption from initial deployment through scale, and building executive partnerships to ensure AI initiatives start strong and scale predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes through renewals and growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, guiding structured discovery and success-planning engagements that yield measurable playbooks and milestones, shaping a long-term AI vision with executive stakeholders, and aligning internal and external teams. Requirements include 12+ years in customer success/experience with at least 3 years in AI, enterprise SaaS GTM experience, experience using adoption analytics to forecast churn and expansion, strong program management and cross-functional influence, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role is hybrid with part-time in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.

Appfire is a remote-first, people-first company that lets you choose where and how you work, supports flexible life balance, and offers routes for growth and internal mobility. The role, Associate Product Support Engineer, involves diagnosing and resolving issues for Appfire Apps and Atlassian products across cloud and data center environments, with L1–L3 responsibilities and ownership from start to finish. Requirements include strong communication, a bachelor’s degree in engineering/CS/IT, flexibility for shifts (10 AM–7 PM or 2 PM–11 PM IST) and weekend rotations, and 0–1 years’ experience plus exposure to Jira Service Management or CRM tools. Benefits include company equity, remote-work allowance up to INR 12,000 per year, unlimited sick leave, generous vacation, group medical insurance for family, creche support, and access to training resources. Appfire, with 850+ employees across 28 countries, emphasizes CSR through Pledge 1%, holds ISO 27001/27017 and SOC 2 certifications, maintains a strong partner network, and is an equal opportunity employer (Req ID: 786).

Tempo serves 30,000+ customers including a third of Fortune 500, offering integrated solutions for time management, resource and budget planning, roadmapping, and program management, and began in 2007 as a time-tracking tool; it has grown into the leading Jira time-management add-on and a trusted Atlassian ecosystem name, aiming to help the world work smarter with heart. The role is a visionary Brand Leader to define the Agentic Strategic Portfolio Management (SPM) category and move Tempo from a Jira-native utility to a platform-agnostic enterprise brand, with startup-level autonomy and the resources of an established leader. You will lead the evolution of identity, own the digital flagship website, and drive content engineering and AI-enabled workflows to scale quality, shaping the brand narrative for executives and leveraging partner and customer advocacy. Ideal candidates have 8–12 years in B2B tech marketing, proven experience managing websites and content teams, a track record with a major SaaS brand, comfort with site architecture and AI prompts, and a hands-on leadership style that can set a 3-year vision and critique UI. Tempo offers remote-first work, unlimited vacation in many locations, comprehensive benefits, professional development opportunities, and travel to international offices, plus an inclusive culture; apply with an English resume, as Tempo is an equal opportunity employer.

Zendesk is hiring a Senior Software Engineer (P9) for its Pune R&D center to design and build scalable, AI-enabled customer experiences, owning end-to-end components, mentoring peers, and collaborating with Product and Design. The role involves building robust microservices and APIs (Java 11+ with Vert.x), integrating frontend features (TypeScript/React), and ensuring secure API connectivity (REST/GraphQL) between frontend and backend, while shaping architecture for speed, scalability, and maintainability. You will focus on reliability and operability by defining SLOs/SLIs, leading post-incident reviews, reducing toil, writing clear tests and documentation, maintaining CI/CD pipelines, and promoting modern engineering practices like observability and infrastructure-as-code, plus leading code reviews and mentoring. Basic and preferred qualifications include 4+ years of production software experience, 2+ years full-stack, 1+ year owning production systems, strong CS fundamentals, frontend in JS/TS/React, backend in Java (preferred) or alternatives, experience with cloud platforms (AWS/GCP/Azure), containers/Kubernetes, APIs, observability, and databases, and a collaborative, growth-minded mindset. Location and work model: Pune, India with a hybrid model; Zendesk can hire only candidates physically located and planning to work from Karnataka or Maharashtra; the role requires partial onsite presence at the local office with schedule determined by the hiring manager, and Zendesk emphasizes diversity, inclusion, and accessibility with AI-enabled screening as part of the process.

Zendesk is hiring a Golang Tech Lead (Staff Software Engineer) for the Workforce Management team to build AI-powered backend systems for forecasting, scheduling, and agent performance tracking. You will own the design, implementation, testing, review, and maintenance of high-quality Go services used by millions, lead the full SDLC for multi-developer initiatives, and influence cross-squad architecture and system boundaries. You will translate product and customer needs into scalable solutions with PMs, SREs, and customer-facing teams, proactively manage technical debt, and drive performance, reliability, and observability, including incident RCA. Required qualifications include 8+ years of software engineering with 5+ years backend experience, advanced Go proficiency, Docker, relational databases, AWS, Terraform, distributed systems concepts, event-driven architectures and Kafka, strong API design, testing, and mentoring in Agile environments. The role offers a Poland-based salary range of zł304,000 to zł456,000, a hybrid work model with partial in-office Kraków days, and a broad benefits package plus a commitment to diversity, inclusion, and reasonable accommodations, with AI screening during hiring.

Zendesk is hiring a Senior Software Engineer for the Workforce Management product team to design and build scalable Go backend services that power forecasting, scheduling, and agent performance tracking with a data-driven automation focus. You will own features end-to-end across the SDLC, collaborate with product managers, SREs, QA and engineers, write well-tested code, mentor junior engineers, reduce technical debt, and monitor production, incident response and observability. Requirements include 5+ years of professional software engineering with at least 3+ years building backend microservices, strong Go and testing practices, experience with relational databases, AWS and CI/CD, distributed systems concepts, event-driven architectures and Kafka, and excellent communication. Preferred qualifications include PHP/Laravel experience, familiarity with ClickHouse, observability tools like Datadog and Sentry, and exposure to CI/CD tooling and orchestration (GitHub Actions, Jenkins, Spinnaker, Kubernetes); the tech stack spans Go, PHP/Laravel; frontend JS/TS/React; PostgreSQL, MySQL, ClickHouse, Kafka, Redis; AWS, Terraform, Docker, Kubernetes, Spinnaker; Datadog, Sentry. The role offers a hybrid work setup (team-level and Kraków office 2 days/week), a Poland salary range of PLN 257,000–PLN 385,000 with potential bonuses, and extensive benefits for wellbeing, professional development, and inclusion, with Zendesk as an equal-opportunity employer committed to diversity and accommodations on request.

Zendesk is hiring a Golang Software Engineer II for its Workforce Management product team to design and build scalable Go backend services that power forecasting, scheduling, and agent performance features used by thousands of customers and millions of end users. In this role you will design, implement, test, and maintain backend services, deliver end-to-end features, collaborate with product managers, SREs, QA, and other engineers, write tests and perform code reviews, diagnose production issues, improve observability, and help tackle technical debt while contributing to CI/CD and monitoring practices. Requirements include 2+ years of professional software engineering experience with at least 1+ year building backend Go in production, a solid understanding of REST API design and microservice patterns, experience with relational databases (PostgreSQL or MySQL), familiarity with Docker and AWS, basic distributed systems concepts, and strong debugging and communication skills. Preferred qualifications include PHP/Laravel or polyglot service experience, exposure to event-driven systems and messaging (Kafka or similar), familiarity with observability and error-tracking tools (Datadog, Sentry) and SLO/SLI concepts, plus CI/CD tooling and Kubernetes; the tech stack spans Go, PHP/Laravel, JavaScript/React, PostgreSQL/MySQL, Kafka, Redis, AWS, Terraform, Docker, Kubernetes, and Spinnaker. The Poland annualized base salary range is zł179,000–zł269,000, with potential bonuses or incentives, a hybrid onsite/remote arrangement with part-time Kraków office attendance, extensive benefits including health and wellbeing, professional development funds, parental and fertility support, and Zendesk’s commitment to diversity and equal opportunity, noting that AI-based screening may be used in the application process and accommodations are available.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, strengthen the sales pipeline, and support rapid growth across Europe, the Middle East, and Africa. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. It requires a hybrid work setup with in-office days in Lisbon on Tuesdays, Wednesdays, and Thursdays, plus flexibility for remote work as determined by the hiring manager. The ideal candidate will be fluent in German and English, have at least six months of sales-related experience (SaaS preferred), and demonstrate a proactive, customer-centric, “winner” mindset with excellent communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is hiring a PHP Tech Lead (Staff Software Engineer) for the Workforce Management product team to design, build, and operate reliable, scalable PHP services that power customer-facing features and internal platforms while setting technical direction and promoting operational excellence. Responsibilities include leading architecture and delivery of PHP backend services (Laravel or similar), owning cross-team SDLC from discovery to production support, enforcing engineering standards, building high-throughput APIs, mentoring engineers, collaborating with Product/SRE/Data/Customer Success, reducing technical debt, and assisting with recruiting. Required qualifications include 8+ years of software engineering with 5+ years in production PHP backend systems, strong experience with Laravel and PHP testing, API design, relational databases (MySQL/PostgreSQL), AWS/Docker/CI/CD, distributed systems and event-driven architectures, plus excellent communication and mentoring skills. Preferred qualifications include Swoole/Laravel Octane, ClickHouse, observability tools (Datadog, Sentry), building shared libraries or platform components, and familiarity with Kubernetes, Terraform, and advanced CI/CD tooling. The role offers a Poland annualized base salary range of zł304,000 to zł456,000 plus potential bonuses and incentives, a hybrid work arrangement with a Kraków office, broad benefits including health and well-being programs, professional development funds, LTIP, and other perks, with Zendesk noting AI may screen applicants and a commitment to diversity and inclusion.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

Zendesk is hiring a Senior Software Engineer with PHP experience for the Workforce Management product team to build its AI-powered forecasting, scheduling, and agent performance tracking solution. You’ll design and maintain PHP backend services (Laravel or similar), own end-to-end feature delivery, influence system architecture and API design, work with Product/SRE/QA and other stakeholders, improve observability, reduce technical debt, and mentor teammates. Requirements include 5+ years in software engineering with 3+ years building and operating PHP backends, strong Laravel and PHPUnit/Codeception, REST APIs, relational databases, containers and CI/CD, AWS, and solid distributed-systems fundamentals. Preferred qualifications include Swoole/Laravel Octane, Kafka or similar messaging, ClickHouse, observability tools like Datadog/Sentry, Kubernetes/Terraform/advanced CI/CD, and building shared library components; the tech stack spans Go/PHP/Laravel on the backend, JavaScript/TypeScript/React on the frontend, and PostgreSQL/MySQL/ClickHouse/Kafka/Redis with AWS, Docker, Kubernetes, and Spinnaker. The Poland base salary range is zł257,000–zł385,000 per year, with hybrid in-office Kraków scheduling, flexible hours and extensive benefits (insurance, wellness, development funds, parental and fertility support, LTIP, etc.), plus Zendesk’s commitment to diversity, equal opportunity, and accommodations on request.

Zendesk is hiring a Software Engineer II with PHP experience to join the Workforce Management product team, building an AI-powered solution for forecasting, scheduling, and agent performance tracking used by millions of users. You’ll design and deliver scalable backend systems, write and maintain PHP code, lead squad initiatives, design APIs and data models, tackle technical debt, monitor performance, and mentor others while contributing to documentation and on-call practices. Requirements include 3+ years of production PHP experience (Laravel or similar), Docker/CI/CD and AWS, relational databases and testing, REST/event-driven architectures, observability, and strong cross-team communication with a growth mindset. Preferred qualifications include experience with Kafka or other event-driven systems, plus familiarity with ClickHouse, Swoole, or Laravel Octane, and background in agile squads and performance/capacity planning. The role offers a Poland annualized base salary range of zł179,000 to zł269,000 plus potential bonuses, along with a comprehensive benefits package, hybrid work with a Kraków office, professional development funds, health and family benefits, mental health support, and accommodations as needed.

Zendesk is hiring a Frontend Tech Lead (Staff Software Engineer) for its Workforce Management product, responsible for designing and delivering scalable frontend interfaces used by thousands of customers and millions of end users, while driving frontend architecture, performance, testing, and cross-team collaboration and mentoring to reduce technical debt. The role requires 8+ years of software engineering experience, with 5+ years focused on frontend (React/TypeScript), a track record of delivering large features, strong testing and observability skills, and excellent communication with a customer-first mindset. Preferred qualifications include experience with component libraries and design systems, monorepos, GraphQL, familiarity with AI/ML-backed products, and prior contributions to design systems at scale. Tech stack highlights include backend Go/PHP/Laravel; frontend JavaScript/TypeScript/React/Redux; data stores such as PostgreSQL/MySQL/ClickHouse/Kafka/Redis; REST and GraphQL; cloud and infrastructure tools like AWS, Terraform, Docker, Kubernetes, Spinnaker; and observability tools like Datadog and Sentry. Benefits cover hybrid work (two days per week in Kraków), a Poland base salary range of zł304,000–zł456,000 with potential bonuses, professional development funds, comprehensive health and well-being programs, family-forming support, and a commitment to diversity and accommodations, with AI screening noted as part of the recruitment process.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.

The Senior AI Product Specialist Sales Operations Analyst at Zendesk serves as the analytical and operational cornerstone, blending sales operations with advanced data manipulation to optimize AI product specialist workflows, ensure pipeline accuracy, and drive data-driven growth and product strategy. This high-impact individual contributor leads operational excellence for Zendesk’s AI Product Specialists by partnering with AI sales leadership and cross-functional teams (GTM Ops, RevOps, Finance, Data, Engineering) to align and optimize evolving operating frameworks. Key responsibilities include Sales & AI Product Operations enablement, data integrity across Salesforce and other platforms, automation and process optimization, and strategic analytics, forecasting, and compensation management, with strong cross-functional collaboration and governance. Essential qualifications feature 5+ years in combined Sales Ops and Product/AI Ops within SaaS or AI environments, a knack for data accuracy and process improvement, the ability to influence without direct authority, enthusiasm for AI, and autonomy, with Salesforce/CPQ proficiency and familiarity with AI ecosystems as a plus. The role offers a US base salary range of $94,000-$140,000 plus potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, including AI screening in accordance with policy.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves 300,000+ customers worldwide, including NASA, Nike, Pixar, and Tesla. The Solutions Sales Executive role will lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan, and will identify and close new business to drive revenue growth. Responsibilities include developing a Japan sales strategy, managing the funnel and territory status, collaborating with cross-functional teams, representing Jira Service Management at events, and providing accurate forecasts to senior management. Requirements include 3+ years of technology sales experience, preferred familiarity with IT service management, strong communication skills, ability to drive GTM campaigns in Japan, and fluency in Japanese (English preferred); applicants passionate about bringing Jira Service Management to Japan are encouraged to apply.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country with a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. The company serves over 300,000 customers worldwide and is helping teams like NASA, Nike, Pixar, and Tesla through software and collaboration, with the Solutions Sales Executive role focused on Jira Service Management for large accounts. This role reports to the Enterprise Sales Manager for Japan and is responsible for identifying and closing new business, driving revenue growth for Jira Service Management in Japan, and building long-term relationships with top enterprise customers in the region. Key duties include developing and executing a sales strategy for Japan, defining a clear territory vision, communicating funnel/status/resource needs, working with cross-functional teams to ensure satisfaction and retention, representing Jira Service Management at events, forecasting to senior management in Japan, and collaborating with Atlassian partners and service providers. Candidates should have at least 3 years of technology sales experience, familiarity with IT service management is preferred, strong communication skills, the ability to drive GTM campaigns independently, fluent Japanese (business-level English preferred), and a passion for bringing Jira Service Management to the Japanese market.

At Atlassian, employees can work in an office, from home, or in a hybrid setup, and the company hires in any country where it has a legal entity to support personal and family priorities. The Your Future Org internship is a 12-week paid program running from November 2026 to February 2027, combining hands-on training, mentorship, professional growth opportunities, and strong social connections. Applications are accepted from Australian and New Zealand citizens and Australian permanent residents. The Your Future Team is Atlassian’s Communications team, which shapes the company’s image and reputation with customers, investors, regulators, potential employees, and other audiences, handling product launches, executive communications, crisis management, and analyst relations. During the internship, you’ll contribute to communications strategies, write content read by thousands, and learn how to spot stories, choose channels, develop compelling angles, and place stories in the right outlets, gaining a head start with strong team support.

Atlassian offers flexible work options—office, home, or a mix—giving employees more control over personal priorities, and hires people in any country where it has a legal entity. The Future Org Intern program combines hands-on training, professional growth opportunities, dedicated mentorship, and strong social connections. Applications are open to Australian and New Zealand citizens and Australian permanent residents, and the paid internship runs for 12 weeks from November 2026 to February 2027. The Communications team shapes Atlassian’s image and reputation with customers, investors, analysts, regulators, potential employees, and other audiences through product launches, external speaking, founder and executive comms, narrative development, quarterly earnings, crisis management, and analyst relations. During the internship, you will contribute to communications strategies, write content read by thousands, and learn to spot compelling stories, decide which channels best suit them, develop angles, and land the stories in the right outlets.

- Atlassian allows employees to work from office, home, or a hybrid setup and hires in any country where they have a legal entity. - The Future Org Intern program offers hands-on technical training, professional growth, mentorship, and social connections, with applications open to Australian and New Zealand citizens and Australian permanent residents for a 12-week paid internship from November 2026 to February 2027. - Interns join the Atlassian Champion Programs team within Community & Learning and will focus on the APAC Champions program, collaborating with multiple teams to understand engagement, identify markets, run experiments, and refine messaging while building a reusable playbook. - Responsibilities include learning community-led marketing, onboarding Champions, analyzing engagement to find gaps, designing growth experiments, refining value propositions, piloting campaigns, and contributing to dashboards and best-practice assets. - The role involves cross-team collaboration, participation in Atlassian-wide and intern-specific events, and turning insights into repeatable programs for the APAC Champions initiative.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, with a paid 12-week internship running November 2026 through February 2027 for Australian/NZ citizens and Australian permanent residents. The Atlassian Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to set interns up for a successful and impactful career. The intern will join the Champion Programs team within Community & Learning, focusing on the APAC Champions program to help top community ambassadors advocate Atlassian products. Responsibilities include learning the foundations of community-led marketing, onboarding champions, analyzing APAC engagement, running growth experiments, refining value propositions and messaging, piloting campaigns, building a reusable APAC Champions playbook, and contributing dashboards, while collaborating across marketing, sales, success, community, operations, and analytics. If you’re excited by community-led growth, data insights, and turning ideas into repeatable programs, this role is for you, and you’ll participate in Atlassian-wide and intern-specific events.

Atlassian offers flexible work options—office, remote, or hybrid—so employees can balance family, personal goals, and priorities. They hire people in any country where they have a legal entity. The Your Future Org intern program provides hands-on training, professional growth, dedicated mentorship, and strong social connections, is a 12-week paid internship from November 2026 to February 2027, and applications are open to Australian and New Zealand citizens or Australian permanent residents. The Your Future Team is the Communications team, which shapes Atlassian’s image and reputation through product launches, external speaking, founder and executive comms, narrative development, quarterly earnings, crisis management, and analyst relations. Interns will contribute to communications strategies and campaigns, write content read by thousands, and learn to spot compelling stories, choose the right channels, and land them in the appropriate outlets.

- Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, giving employees control over their priorities. - The Future Org Intern program combines hands-on training, professional growth, dedicated mentorship, and strong social connections to set interns up for a successful Atlassian career. - Applications are open to Australian and New Zealand citizens and Australian permanent residents, with a paid 12-week internship running from November 2026 to February 2027. - The Future Team is the Communications team, responsible for shaping Atlassian’s image and reputation with customers, investors, regulators, potential employees, and other audiences through product launches, executive communications, crisis management, and more. - Interns will contribute to communications strategies, write content read by thousands, and learn to spot compelling stories, decide channels, craft angles, and land stories in the right outlets.

Atlassian offers flexible work options—office, home, or hybrid—and can hire people in any country where it has a legal entity, with a 12-week paid internship from November 2026 to February 2027 for Australian and New Zealand citizens and Australian permanent residents. The Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to empower students for a successful and impactful career at Atlassian. You will join the Atlassian Champion Programs team, part of the Community & Learning organization, focusing on the APAC Champions program and collaborating with regional marketing, sales, customer success, community managers, operations, and analytics partners. Responsibilities include learning the foundations of community-led marketing, onboarding and engaging Champions online and in person, analyzing APAC engagement to identify gaps, designing growth experiments, refining value propositions and messaging, and supporting pilot campaigns while creating a reusable APAC Champions playbook and dashboards. The role emphasizes cross-functional collaboration and opportunities to turn ideas into repeatable programs, with participation in Atlassian-wide and intern-specific events and activities.

Atlassian offers flexible work arrangements—office, remote, or hybrid—and can hire people in any country where the company has a legal entity. The Intern program, Your Future Org, combines hands-on technical training, professional growth, dedicated mentorship, and social connections to prepare students for a successful Atlassian career. Applications are open to Australian and New Zealand Citizens and Australian Permanent Residents, and the paid internship runs for 12 weeks from November 2026 to February 2027. You will join the Atlassian Champion Programs team within Community & Learning as the Champion Programs Marketing Intern, focusing on the APAC Champions program and collaborating with regional marketing, sales, customer success, and analytics teams to drive engagement and advocacy. Responsibilities include learning community-led marketing, engaging with Champions online and in person, onboarding and events, analyzing APAC engagement, designing growth experiments, refining value propositions, piloting campaigns, building an APAC Champions playbook, creating dashboards, and collaborating across teams while participating in company-wide events.

Atlassian allows flexible work locations—office, home, or a mix—and hires globally wherever it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves over 300,000 customers worldwide, and its Solutions Sales Executive team is seeking a professional to lead Jira Service Management sales in Japan. The role involves developing and executing a sales strategy for Jira Service Management in Japan, defining a clear territory vision, and managing the funnel while coordinating with Account Executives, Marketing, Customer Success, and Product to drive satisfaction and retention. You will represent Jira Service Management at industry events, provide accurate sales forecasts to senior management in Japan, and collaborate with Atlassian partners across a range of providers. Requirements include at least 3 years of technology sales experience with a proven track record, IT service management familiarity preferred, strong communication skills, the ability to drive GTM campaigns independently in Japan, fluent Japanese (business English preferred), and encouragement to apply if you’re passionate about bringing Jira Service Management to Japan.

Atlassian offers flexible work options and hires globally, with virtual interviews and onboarding as part of its distributed-first approach. The company, serving over 300,000 customers, is seeking a Solutions Sales Executive to lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. The role involves developing and executing a revenue-growth sales strategy, managing funnel and territory status, and collaborating with cross-functional teams and partners to ensure customer satisfaction and retention. Responsibilities include representing Jira Service Management at industry events, providing accurate forecasts to senior Japan-based management, and working closely with Atlassian partners ranging from IT service providers to other sales and service firms. Requirements are at least 3 years of tech sales experience, familiarity with IT service management, strong communication skills, the ability to drive GTM campaigns independently in Japan, and fluency in Japanese (English preferred).

- Atlassian supports flexible work arrangements (office, home, or hybrid) and hires globally in any country with a legal entity. - The Atlassian Advisory Services team is a globally distributed group of experts that works with large strategic and enterprise clients to maximize the value of their Atlassian investments. - They are hiring an Engagement Manager (an individual contributor, not a managerial role) who will lead and execute client engagements, serving as the primary point of contact and driving outcomes. - Responsibilities include scope management, delivering high-quality results, accelerating time to value through project and program management, and maintaining client relationships while collaborating across Atlassian; travel up to 30% domestically and occasionally internationally. - Required background includes 5+ years in SaaS or tech settings, 3+ years in professional services or customer-facing roles, proven large-project management experience, English fluency, and a second language (e.g., Bahasa, Thai, Mandarin) preferred.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

- Atlassian offers flexible work locations (office, home, or hybrid) and can hire people in any country where it has a legal entity, giving employees more control over life priorities. - The Future Org describes Atlassian’s paid 12-week Intern program (Nov 2026–Feb 2027) in Australia and New Zealand, with applications open to Australian and New Zealand citizens and permanent residents, plus hands-on training, mentorship, and social connections. - The Future Team role is Product Marketing MBA Intern, AI Trust, reporting to the Trust Product Marketing team and collaborating with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen the AI trust narrative for products like Rovo. - Responsibilities include gathering customer and field feedback, analyzing competitor AI trust strategies, synthesizing standards (NIST, ISO, OECD) into practical best practices, identifying gaps, creating at least one customer-facing AI trust artifact, and presenting findings to leadership. - The role is suited for someone excited about responsible AI who can translate complex research into clear, compelling stories and influence how customers understand and trust Atlassian’s AI capabilities.

Atlassian offers flexible work options—including in-office, remote, or hybrid arrangements—and hires in any country where it has a legal entity to support employees’ priorities. The Intern program provides hands-on technical training, professional growth, mentorship, and social connections, with eligibility for Australian/New Zealand citizens and Australian permanent residents, running 12 weeks from November 2026 to February 2027. The Product Marketing MBA Intern, AI Trust, reports to the Trust Product Marketing team and collaborates with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen Atlassian’s AI trust narrative and competitive position for products like Rovo. Responsibilities include gathering customer and field feedback to improve messaging, analyzing competitor AI trust strategies, synthesizing industry standards (NIST, ISO, OECD) into practical best practices, identifying gaps in Atlassian’s AI trust posture, creating at least one customer-facing AI trust artifact, and presenting findings to leadership. The role suits someone excited by responsible AI, who can turn complex research into clear narratives and influence how customers understand Atlassian’s AI capabilities.

Atlassian offers flexible work locations and hires globally where they have a legal entity, and their Your Future Org internship combines hands-on training, dedicated mentorship, and strong social connections, with a paid 12-week program from November 2026 to February 2027 open to Australian and New Zealand citizens and Australian permanent residents. The Product Marketing MBA Intern, AI Trust role reports to the Trust Product Marketing team and works with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen Atlassian’s AI trust narrative and competitive position for products like Rovo. Interns will analyze how the market discusses AI trust, benchmark competitors, and translate insights into recommendations and content to drive enterprise AI adoption at Atlassian. Key responsibilities include gathering feedback from customers and field teams to improve messaging, examining competitor AI trust strategies and public commitments, and synthesizing standards from NIST, ISO, and OECD into practical best practices while identifying gaps and proposing actionable actions. The role emphasizes turning complex research into clear stories, creating at least one customer-facing AI trust artifact, and presenting findings to AI and product marketing leadership.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, giving Atlassians more control over family, personal goals, and other priorities. Atlassian’s Intern program, Your Future Org, combines hands-on technical training, professional growth, dedicated mentorship, and strong social connections to set students up for a successful career, and applications are accepted from Australian and New Zealand Citizens and Australian Permanent Residents for a paid 12-week internship running November 2026 to February 2027. The Your Future Team details the Product Marketing MBA Intern, AI Trust, who will report to the Trust Product Marketing team and collaborate with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen the AI trust narrative for products like Rovo. Responsibilities include gathering feedback from customers and field teams to improve messaging, analyzing competitor AI trust strategies, synthesizing frameworks from standards bodies like NIST, ISO, and OECD into practical best practices, and identifying gaps to propose actionable recommendations. The role also requires creating at least one customer-facing AI trust artifact and presenting findings to AI and product marketing leadership, and is a strong fit for someone passionate about responsible AI and translating research into clear, persuasive customer stories.

Zendesk is seeking an Employee Service Sales Specialist with strong B2C SaaS sales experience to grow the Employee Service account base, build relationships with decision makers, and expand existing partnerships by offering broader solutions. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team through the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a proven quota track record, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, strong communication, and willingness to travel. The position is hybrid, requiring some on-site office presence with flexible remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes diversity, equal opportunity employment, potential use of AI in screening, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Software Engineer Intern to join the Engineering & Integration Shared Services team and lead a self-directed exploratory project from concept to working prototype, focusing on next-generation solutions such as AI/ML or new integrations. Responsibilities include defining the project scope, researching and prototyping new technologies, applying best practices in design, development, documentation, and testing, producing clear solution architecture documentation, participating in Agile ceremonies, and collaborating with developers, solution architects, and business analysts. Qualifications require being enrolled in a BE/BS/B.Tech or Master’s program in CS or a related field and returning to school after the internship, foundational knowledge of object-oriented languages (Java, Python, or Node.js), understanding of APIs and software architecture, familiarity with Git, awareness of Agile methodologies, ability to write technical documentation, and fluency in English. Preferred skills include experience with Node.js, Python, or Bash; cloud computing concepts (AWS, GCP, or Azure); low-code/iPaaS platforms; CI/CD pipelines; logging and monitoring tools; cloud databases; and a demonstrated interest in AI/ML. The role offers a US base salary of $98,000-$148,000 with potential bonuses or incentives, features a hybrid work model requiring some in-office presence, and Zendesk emphasizes equal opportunity, diversity, inclusion, AI-based screening, and accommodations for applicants with disabilities.

- Atlassian offers flexible work locations (office, remote, or hybrid) and hires people in any country where they have a legal entity. - The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise customers realize value from Atlassian by providing trusted advisory support. - They are hiring a Senior Solution Consultant with a Cloud Platform focus to join Advisory Services Delivery as an individual contributor, delivering expert guidance to drive value and expand usage. - Responsibilities include collaborating to define strategic outcomes, solving business challenges with Atlassian products, creating technical content, partnering with internal teams, and traveling up to 30% domestically or internationally. - Candidates should have 6-8 years in SaaS, 5+ years in customer-facing roles, deep experience with Atlassian Cloud (e.g., Jira, Confluence), cloud migration and ITSM tooling, English fluency (a second language is a plus), and enjoy coaching and cross-team collaboration with large customers.

The position is a temporary Strategic Sales Manager for Adaptavist Spain to cover a maternity leave, under a Contrato de Sustitución, ending when the employee returns, approximately six months. The role aims to accelerate growth for Adaptavist's monday.com partnership in Spain, selling licensing and supporting services from a remote-first team, with a Spain-based territory and book of business targeting mid-market to enterprise customers and using HubSpot for CRM. Responsibilities include sales strategy and execution: managing the full sales cycle, generating business from partners, marketing leads, and existing relationships, nurturing accounts, and aiming to exceed targets. It requires deep knowledge of the monday.com platform and Adaptavist services, employing value-based selling and collaborating with the Services Manager and consultants to tailor solutions and monitor metrics like retention and satisfaction. The role also emphasizes communication and networking, building relationships, handling high-stakes negotiations, and maintaining a constructive, solution-focused approach with challenging counterparts.

Zendesk is seeking a Senior Account Executive to grow its Commercial/Mid-Market business in Indonesia, building a pipeline and closing net-new logos in a B2B SaaS context while supporting Zendesk’s mission to power exceptional service. The role focuses on acquiring new commercial customers, expanding existing relationships, and cross-selling additional products to maximize account revenue and satisfaction. You’ll lead complex, competitive sales cycles, leverage data and customer insights to improve prospecting and retention, and maintain a robust forecast to exceed quarterly and annual targets. Requirements include a BA/BS, 8+ years of B2B SaaS sales (preferably in the Customer Experience space), bilingual English and Bahasa Indonesia, proven pipeline development, experience selling to VP/C-level executives, and familiarity with tools like Salesforce or Clari, with the ability to travel as needed. The position offers a hybrid work model with partial on-site presence at a local office and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in the Greater China Region to drive new-business growth in B2B SaaS for Customer Experience, primarily targeting Mandarin-speaking customers. This is a new business–heavy, individual-contributor role focused on building a personal pipeline, closing net-new logos, and expanding the Commercial/Mid-Market base while deepening existing partnerships. Responsibilities include driving revenue, managing relationships for retention and strategic partnerships, cross-selling, leveraging data and customer intents, and leading complex sales cycles with value-based messaging to exceed targets. Qualifications require a BA/BS, 8+ years in B2B SaaS sales (CX experience preferred), Mandarin and/or Cantonese fluency, proven pipeline creation, experience selling to VP/C-level executives, travel up to 50%, and familiarity with Salesforce/Clari. The role offers a hybrid work model, emphasizes diversity and inclusion, notes potential AI screening, and Zendesk is an equal-opportunity employer that provides accommodations for disabilities.

Zendesk is hiring a SEA Senior Sales Manager based in Singapore to lead a team and drive growth in Singapore, Philippines, Malaysia, and Thailand for a fast-growing SaaS company. The role reports to the Regional VP of Sales for Asia and involves developing a long-term growth plan for the territory, expanding partnerships, and delivering world-class sales and customer service across the region. Responsibilities include collaborating with regional GTM teams to build and execute a regional sales plan, leading and mentoring the sales team, onboarding channel/alliances partners, executing customer acquisition strategies, hitting new customer acquisition targets, reporting to executives, and managing the sales funnel. Requirements are 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership experience with 6-8 senior AEs in a SEA regional role, and experience selling to enterprise accounts with deals from under $100K ARR to $1M+ ARR. The role offers a hybrid in-office/remote arrangement with some in-office presence, and Zendesk emphasizes diversity, inclusion, equal opportunity, and reasonable accommodations, with AI screening used in applicant evaluation.

The Senior Manager, Global Benefits at Zendesk will design, execute, and continuously evolve the organization’s global benefits strategy, leading a team of 4–5 Benefits Program Managers to attract and retain top talent, enhance wellbeing, and align with enterprise financial objectives. This role balances strategic direction with operational excellence, setting vision, prioritizing initiatives, driving multi-year roadmaps, and ensuring a consumer-grade employee experience while fostering compliance, innovation, and financial stewardship. Key responsibilities include strategic leadership and program direction, execution of global benefits programs across health, risk, retirement, leave, and wellbeing, cross-functional partnerships with Payroll, HRIS, IT, Legal, and Finance, and governance, vendor management, and cost optimization. Required qualifications include a bachelor’s degree or equivalent, 10+ years in Benefits/Total Rewards with leadership experience, global regulatory knowledge, expertise in program design across health/risk/retirement/wellbeing, strong financial acumen, HRIS proficiency, and excellent communication and change-management skills. Zendesk emphasizes a hybrid work model, diversity, equity, and inclusion, and notes that AI may screen applications; it is an equal opportunity employer offering accommodations, with in-office presence part of the schedule as determined by the hiring manager.

Zendesk is seeking a Frontend Software Engineer for its Workforce Management product team, building AI-powered tools for forecasting, scheduling, and agent performance to improve productivity and reduce costs in large contact centers. The role involves building scalable UIs with JavaScript (ES6+), React, Redux, and TypeScript; owning features end-to-end; improving performance and UX; collaborating on technical direction, tackling technical debt, leading code reviews, and writing tests with Jest while mentoring others. Requirements include 3+ years of professional frontend experience with React and TypeScript, state management, and testing, plus the ability to translate product needs into technical designs and communicate cross-functionally; basic qualifications align with the same 3+ years and React/TS experience, with preferred skills in Styled Components, Ant Design, monorepos, performance optimization on large data sets, and mentoring. The role offers a Poland-based base salary of zł179,000 to zł269,000 per year, possible bonuses and benefits, and a hybrid work arrangement with some onsite time determined by the hiring manager. Zendesk emphasizes a diverse, inclusive workplace, equal opportunity employment, accommodations for disabilities, and transparency around potential AI screening in hiring, along with a collaborative culture and comprehensive benefits.

The People Team at Zendesk is hiring an Executive Assistant to support multiple VPs globally from Mexico City, handling calendar management, travel, meetings, and event coordination. The role requires excellent verbal and written communication, strong initiative, professionalism, discretion, and the ability to thrive in a fast-moving, high-growth tech/SaaS environment. You will actively manage calendars, prioritize requests, handle emails, and own logistics for meetings and all-hands, including invites, agendas, slide decks, catering, notes, action items, and cross-team coordination while maintaining confidentiality. Requirements include 2+ years supporting C-level executives, superb time management and project/event management skills, on-site work in Mexico with some off-hours availability, strong customer service, and expert Google Suite knowledge. Zendesk is an equal opportunity employer that supports hybrid work, diversity and inclusion, and reasonable accommodations, with AI screening potential in the selection process; applicants must be located in CDMX or Estado de Mexico.

Zendesk is seeking an Employee Service Sales Specialist to expand its Employee Service accounts in both B2C and B2B SaaS by building relationships with key decision-makers and growing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject-matter expertise, achieving quotas, and working with product teams to incorporate customer feedback. Required qualifications include a BA/BS or equivalent, 8–10 years of HR/IT selling experience with at least 3 years in Employee Service sales, a proven track record of meeting targets, the ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The position offers a US annualized OTE of $234,000–$352,000 with a 60/40 base-to-commission split and may include bonuses or benefits, with final offers based on capabilities, experience, and location. Zendesk emphasizes its mission to power exceptional service, supports hybrid work, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used to screen applications in line with company policy.

Zendesk is seeking an AI-savvy SMB Account Executive to drive B2B SaaS growth, focusing on cross-sell/upsell within existing SMBs and hunting new opportunities using AI-driven insights. Responsibilities include acquiring new SMB customers, nurturing relationships, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI/value cases while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales, the ability to manage many opportunities in Salesforce, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing experience, and willingness to travel; a BA/BS degree is required. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners/mentors, and strategic thinkers with execution focus. Compensation for US-based roles ranges from $111,000 to $167,000 OTE with a 60/40 base/commission split, may include bonuses/benefits, and the role uses a hybrid in-office/work-from-home model with some in-office presence; Zendesk also notes AI may be used in screening and is an equal opportunity employer that supports diversity and accommodations.

Atlassian hires people in any country where we have a legal entity and supports remote or office work with virtual interviews and onboarding as part of a distributed-first approach. You’ll join the Advisory Services Delivery team as a Senior Solution Consultant (an individual contributor, not a manager) focused on guiding large strategic and enterprise customers to realize value from Atlassian products. Key responsibilities include aligning with clients on strategic outcomes, solving business challenges using Atlassian practices, identifying expansion opportunities, creating technical guidance, and advocating for customer needs across internal teams, with up to 30% travel domestically or internationally. Candidates should have 6–8 years in SaaS, 5+ years in customer-facing roles with exposure to stakeholders from technical to executive levels, deep Cloud Platform expertise including administering Atlassian Cloud ecosystems and migration experience, and must be based in the Americas (prefer Pacific Time) with English fluency; a second language is a plus. Nice-to-haves include coaching experience, cross-team collaboration with Sales/Product/Support, and experience working with large customers in a consulting or technical expert capacity.

Atlassian hires globally wherever it has a legal entity and supports remote or office work, with virtual interviews and onboarding as part of its distributed-first culture. The Atlassian Advisory Services team is a globally distributed group of experts that partners with large strategic and enterprise customers to help them realize value from Atlassian investments. The company is hiring a Senior Solution Consultant with a Cloud Platform focus as an individual contributor within the Advisory Services Delivery team. Key responsibilities include collaborating on strategic outcomes, helping customers solve business challenges with Atlassian products, identifying expansion opportunities, creating prescriptive guidance, and advocating for customer needs across teams, with up to 30% travel. Candidates should have 6–8 years in SaaS, 5+ years in customer-facing roles, deep Cloud Platform expertise (including Jira, Confluence, and related tools), cloud migration experience, and be based in the Americas (Pacific Time preferred) with English fluency and a desirable second language.

Atlassian hires people in any country where it has a legal entity and offers remote or office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The role is a Senior Solution Consultant within the globally distributed Advisory Services Delivery team, an individual contributor focused on Cloud Platform rather than a managerial path. Responsibilities include collaborating to deliver strategic outcomes, solving client business challenges with Atlassian products, identifying opportunities to expand services, building deep expertise, creating technical guidance, and traveling up to 30% for internal and client-facing events. The ideal candidate has 6–8 years in SaaS, 5+ years in customer-facing roles with a range of stakeholders, and deep Atlassian Cloud expertise including administration and migration across ecosystems such as Jira Software, Jira Service Management, Confluence, and related tools, plus experience with hybrid SaaS/on-prem deployment models. Candidates should be based in the Americas (prefer Pacific Time) to work with US West clients, fluent in English with a second language like Spanish, French, or Portuguese as a plus, and comfortable with coaching, cross-team collaboration, and experience working with large customers in consulting.

Atlassian hires people in any country where it has a legal entity and supports remote or office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The Atlassian Advisory Services team is globally distributed and serves as trusted advisors to the company’s largest strategic and enterprise customers, helping them solve complex challenges and maximize the value of their Atlassian investments. The role is a Senior Solution Consultant with a Cloud Platform focus in the Advisory Services Delivery team; it is an individual contributor position (not managerial) that delivers strategic technical guidance at scale to align product capabilities with business outcomes. Key responsibilities include collaborating on strategic outcomes, partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, creating prescriptive guidance, advocating for customer needs across teams, and traveling up to 30% domestically and sometimes internationally. Candidates should have 6–8 years in SaaS, 5+ years in customer-facing roles, deep Cloud Platform expertise (including administering Atlassian Cloud ecosystems such as Jira Software, Jira Service Management, Confluence, Guard, Focus, Rovo, etc.), experience with SaaS architectures and migrations, and be based in the Americas (prefer Pacific time) with English fluency (a second language like Spanish, French, or Portuguese is a plus).

Atlassian hires people in any country with a legal entity and offers remote or office work, with interviews and onboarding conducted virtually as part of a distributed-first approach. The Advisory Services team is globally distributed and works with our largest strategic and enterprise customers to deliver successful outcomes and maximize the value of their Atlassian investments. They’re hiring a Senior Solution Consultant with a Cloud Platform focus as an individual contributor (not managerial) to provide strategic, technical guidance and help expand Atlassian’s reach. Responsibilities include collaborating to align strategic outcomes, solving customer business challenges with Atlassian products, identifying expansion opportunities, creating prescriptive guidance, and partnering with cross-functional teams, with up to 30% travel. Requirements include 6–8 years in SaaS, 5+ years in customer-facing roles, deep Atlassian Cloud expertise (administration and migration), based in the Americas (prefer Pacific Time) with English fluency and a second language as a plus; nice-to-haves include coaching, cross-team collaboration, and experience with large customers in a consulting or technical expert capacity.