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Zendesk is hiring a Software Engineer II with PHP experience to join the Workforce Management product team, building an AI-powered solution for forecasting, scheduling, and agent performance tracking used by millions of users. You’ll design and deliver scalable backend systems, write and maintain PHP code, lead squad initiatives, design APIs and data models, tackle technical debt, monitor performance, and mentor others while contributing to documentation and on-call practices. Requirements include 3+ years of production PHP experience (Laravel or similar), Docker/CI/CD and AWS, relational databases and testing, REST/event-driven architectures, observability, and strong cross-team communication with a growth mindset. Preferred qualifications include experience with Kafka or other event-driven systems, plus familiarity with ClickHouse, Swoole, or Laravel Octane, and background in agile squads and performance/capacity planning. The role offers a Poland annualized base salary range of zł179,000 to zł269,000 plus potential bonuses, along with a comprehensive benefits package, hybrid work with a Kraków office, professional development funds, health and family benefits, mental health support, and accommodations as needed.

Zendesk is hiring a Frontend Tech Lead (Staff Software Engineer) for its Workforce Management product, responsible for designing and delivering scalable frontend interfaces used by thousands of customers and millions of end users, while driving frontend architecture, performance, testing, and cross-team collaboration and mentoring to reduce technical debt. The role requires 8+ years of software engineering experience, with 5+ years focused on frontend (React/TypeScript), a track record of delivering large features, strong testing and observability skills, and excellent communication with a customer-first mindset. Preferred qualifications include experience with component libraries and design systems, monorepos, GraphQL, familiarity with AI/ML-backed products, and prior contributions to design systems at scale. Tech stack highlights include backend Go/PHP/Laravel; frontend JavaScript/TypeScript/React/Redux; data stores such as PostgreSQL/MySQL/ClickHouse/Kafka/Redis; REST and GraphQL; cloud and infrastructure tools like AWS, Terraform, Docker, Kubernetes, Spinnaker; and observability tools like Datadog and Sentry. Benefits cover hybrid work (two days per week in Kraków), a Poland base salary range of zł304,000–zł456,000 with potential bonuses, professional development funds, comprehensive health and well-being programs, family-forming support, and a commitment to diversity and accommodations, with AI screening noted as part of the recruitment process.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

Zendesk is hiring a Staff Software Engineer for its AI Copilot team, a multi-million ARR product that brings AI into the hands of customer service agents, within a culture that emphasizes shipping early and learning from real customer feedback. The role involves technical leadership across multiple teams, shaping architecture, collaborating with ML scientists and engineers, delivering production-ready ML-powered features at scale, and mentoring engineers. Required qualifications include 10+ years building large-scale internet applications, fluency in Ruby (Python a plus), strong experience with distributed systems, REST APIs, event-driven architectures and AWS, Docker/Kubernetes, CI/CD, plus a proven track record of cross-team delivery and ML collaboration. Preferred qualifications include Snowflake and dbt, hands-on LLM integration, ML pipeline tooling, A/B testing, and experience embedding AI/ML capabilities into broader product experiences. The tech stack features Ruby/Python, AWS, Metaflow, S3, RDS MySQL, Snowflake with dbt, Docker/Kubernetes, and extensive use of LLMs, and Zendesk highlights a hybrid onsite/remote work model, its commitment to equal opportunity and inclusion, awareness of AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Fullstack Engineer for its AI Copilot group to build AI-powered customer-service tools, delivering React/TypeScript frontends and Ruby backends. You will own end-to-end feature delivery—from technical design to production release and ongoing iteration—while building performant, accessible UIs and scalable backend services in collaboration with product managers, designers, and ML engineers. You’ll participate in architectural decisions, address technical debt, drive adoption of Zendesk’s design system, implement backend logic, ensure quality with integration and API tests, and mentor junior engineers. Required: 5+ years of software engineering with a frontend focus, fluent TypeScript/React, some Ruby, experience with distributed systems, REST APIs, data pipelines/SQL, testing, and strong cross-functional collaboration. Preferred: experience with design systems and component libraries, micro-frontend architectures or module federation, Storybook, and internationalization; the tech stack includes Ruby/Python on AWS, Metaflow ML pipelines, S3/RDS/Snowflake, Kubernetes/Docker, LLMs, React/TypeScript, Zendesk Garden, webpack, pnpm, Jest/RTL, Storybook, feature flags, Sentry/Pendo/Segment, and a hybrid in-office work arrangement with accommodations for inclusive hiring.

The Senior AI Product Specialist Sales Operations Analyst at Zendesk serves as the analytical and operational cornerstone, blending sales operations with advanced data manipulation to optimize AI product specialist workflows, ensure pipeline accuracy, and drive data-driven growth and product strategy. This high-impact individual contributor leads operational excellence for Zendesk’s AI Product Specialists by partnering with AI sales leadership and cross-functional teams (GTM Ops, RevOps, Finance, Data, Engineering) to align and optimize evolving operating frameworks. Key responsibilities include Sales & AI Product Operations enablement, data integrity across Salesforce and other platforms, automation and process optimization, and strategic analytics, forecasting, and compensation management, with strong cross-functional collaboration and governance. Essential qualifications feature 5+ years in combined Sales Ops and Product/AI Ops within SaaS or AI environments, a knack for data accuracy and process improvement, the ability to influence without direct authority, enthusiasm for AI, and autonomy, with Salesforce/CPQ proficiency and familiarity with AI ecosystems as a plus. The role offers a US base salary range of $94,000-$140,000 plus potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, including AI screening in accordance with policy.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves 300,000+ customers worldwide, including NASA, Nike, Pixar, and Tesla. The Solutions Sales Executive role will lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan, and will identify and close new business to drive revenue growth. Responsibilities include developing a Japan sales strategy, managing the funnel and territory status, collaborating with cross-functional teams, representing Jira Service Management at events, and providing accurate forecasts to senior management. Requirements include 3+ years of technology sales experience, preferred familiarity with IT service management, strong communication skills, ability to drive GTM campaigns in Japan, and fluency in Japanese (English preferred); applicants passionate about bringing Jira Service Management to Japan are encouraged to apply.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country with a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. The company serves over 300,000 customers worldwide and is helping teams like NASA, Nike, Pixar, and Tesla through software and collaboration, with the Solutions Sales Executive role focused on Jira Service Management for large accounts. This role reports to the Enterprise Sales Manager for Japan and is responsible for identifying and closing new business, driving revenue growth for Jira Service Management in Japan, and building long-term relationships with top enterprise customers in the region. Key duties include developing and executing a sales strategy for Japan, defining a clear territory vision, communicating funnel/status/resource needs, working with cross-functional teams to ensure satisfaction and retention, representing Jira Service Management at events, forecasting to senior management in Japan, and collaborating with Atlassian partners and service providers. Candidates should have at least 3 years of technology sales experience, familiarity with IT service management is preferred, strong communication skills, the ability to drive GTM campaigns independently, fluent Japanese (business-level English preferred), and a passion for bringing Jira Service Management to the Japanese market.

At Atlassian, employees can work in an office, from home, or in a hybrid setup, and the company hires in any country where it has a legal entity to support personal and family priorities. The Your Future Org internship is a 12-week paid program running from November 2026 to February 2027, combining hands-on training, mentorship, professional growth opportunities, and strong social connections. Applications are accepted from Australian and New Zealand citizens and Australian permanent residents. The Your Future Team is Atlassian’s Communications team, which shapes the company’s image and reputation with customers, investors, regulators, potential employees, and other audiences, handling product launches, executive communications, crisis management, and analyst relations. During the internship, you’ll contribute to communications strategies, write content read by thousands, and learn how to spot stories, choose channels, develop compelling angles, and place stories in the right outlets, gaining a head start with strong team support.

Atlassian offers flexible work options—office, home, or a mix—giving employees more control over personal priorities, and hires people in any country where it has a legal entity. The Future Org Intern program combines hands-on training, professional growth opportunities, dedicated mentorship, and strong social connections. Applications are open to Australian and New Zealand citizens and Australian permanent residents, and the paid internship runs for 12 weeks from November 2026 to February 2027. The Communications team shapes Atlassian’s image and reputation with customers, investors, analysts, regulators, potential employees, and other audiences through product launches, external speaking, founder and executive comms, narrative development, quarterly earnings, crisis management, and analyst relations. During the internship, you will contribute to communications strategies, write content read by thousands, and learn to spot compelling stories, decide which channels best suit them, develop angles, and land the stories in the right outlets.

- Atlassian allows employees to work from office, home, or a hybrid setup and hires in any country where they have a legal entity. - The Future Org Intern program offers hands-on technical training, professional growth, mentorship, and social connections, with applications open to Australian and New Zealand citizens and Australian permanent residents for a 12-week paid internship from November 2026 to February 2027. - Interns join the Atlassian Champion Programs team within Community & Learning and will focus on the APAC Champions program, collaborating with multiple teams to understand engagement, identify markets, run experiments, and refine messaging while building a reusable playbook. - Responsibilities include learning community-led marketing, onboarding Champions, analyzing engagement to find gaps, designing growth experiments, refining value propositions, piloting campaigns, and contributing to dashboards and best-practice assets. - The role involves cross-team collaboration, participation in Atlassian-wide and intern-specific events, and turning insights into repeatable programs for the APAC Champions initiative.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, with a paid 12-week internship running November 2026 through February 2027 for Australian/NZ citizens and Australian permanent residents. The Atlassian Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to set interns up for a successful and impactful career. The intern will join the Champion Programs team within Community & Learning, focusing on the APAC Champions program to help top community ambassadors advocate Atlassian products. Responsibilities include learning the foundations of community-led marketing, onboarding champions, analyzing APAC engagement, running growth experiments, refining value propositions and messaging, piloting campaigns, building a reusable APAC Champions playbook, and contributing dashboards, while collaborating across marketing, sales, success, community, operations, and analytics. If you’re excited by community-led growth, data insights, and turning ideas into repeatable programs, this role is for you, and you’ll participate in Atlassian-wide and intern-specific events.

Atlassian offers flexible work options—office, remote, or hybrid—so employees can balance family, personal goals, and priorities. They hire people in any country where they have a legal entity. The Your Future Org intern program provides hands-on training, professional growth, dedicated mentorship, and strong social connections, is a 12-week paid internship from November 2026 to February 2027, and applications are open to Australian and New Zealand citizens or Australian permanent residents. The Your Future Team is the Communications team, which shapes Atlassian’s image and reputation through product launches, external speaking, founder and executive comms, narrative development, quarterly earnings, crisis management, and analyst relations. Interns will contribute to communications strategies and campaigns, write content read by thousands, and learn to spot compelling stories, choose the right channels, and land them in the appropriate outlets.

- Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, giving employees control over their priorities. - The Future Org Intern program combines hands-on training, professional growth, dedicated mentorship, and strong social connections to set interns up for a successful Atlassian career. - Applications are open to Australian and New Zealand citizens and Australian permanent residents, with a paid 12-week internship running from November 2026 to February 2027. - The Future Team is the Communications team, responsible for shaping Atlassian’s image and reputation with customers, investors, regulators, potential employees, and other audiences through product launches, executive communications, crisis management, and more. - Interns will contribute to communications strategies, write content read by thousands, and learn to spot compelling stories, decide channels, craft angles, and land stories in the right outlets.

Atlassian offers flexible work options—office, home, or hybrid—and can hire people in any country where it has a legal entity, with a 12-week paid internship from November 2026 to February 2027 for Australian and New Zealand citizens and Australian permanent residents. The Intern program combines hands-on technical training, professional growth opportunities, dedicated mentorship, and strong social connections to empower students for a successful and impactful career at Atlassian. You will join the Atlassian Champion Programs team, part of the Community & Learning organization, focusing on the APAC Champions program and collaborating with regional marketing, sales, customer success, community managers, operations, and analytics partners. Responsibilities include learning the foundations of community-led marketing, onboarding and engaging Champions online and in person, analyzing APAC engagement to identify gaps, designing growth experiments, refining value propositions and messaging, and supporting pilot campaigns while creating a reusable APAC Champions playbook and dashboards. The role emphasizes cross-functional collaboration and opportunities to turn ideas into repeatable programs, with participation in Atlassian-wide and intern-specific events and activities.

Atlassian offers flexible work arrangements—office, remote, or hybrid—and can hire people in any country where the company has a legal entity. The Intern program, Your Future Org, combines hands-on technical training, professional growth, dedicated mentorship, and social connections to prepare students for a successful Atlassian career. Applications are open to Australian and New Zealand Citizens and Australian Permanent Residents, and the paid internship runs for 12 weeks from November 2026 to February 2027. You will join the Atlassian Champion Programs team within Community & Learning as the Champion Programs Marketing Intern, focusing on the APAC Champions program and collaborating with regional marketing, sales, customer success, and analytics teams to drive engagement and advocacy. Responsibilities include learning community-led marketing, engaging with Champions online and in person, onboarding and events, analyzing APAC engagement, designing growth experiments, refining value propositions, piloting campaigns, building an APAC Champions playbook, creating dashboards, and collaborating across teams while participating in company-wide events.

Atlassian allows flexible work locations—office, home, or a mix—and hires globally wherever it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The company serves over 300,000 customers worldwide, and its Solutions Sales Executive team is seeking a professional to lead Jira Service Management sales in Japan. The role involves developing and executing a sales strategy for Jira Service Management in Japan, defining a clear territory vision, and managing the funnel while coordinating with Account Executives, Marketing, Customer Success, and Product to drive satisfaction and retention. You will represent Jira Service Management at industry events, provide accurate sales forecasts to senior management in Japan, and collaborate with Atlassian partners across a range of providers. Requirements include at least 3 years of technology sales experience with a proven track record, IT service management familiarity preferred, strong communication skills, the ability to drive GTM campaigns independently in Japan, fluent Japanese (business English preferred), and encouragement to apply if you’re passionate about bringing Jira Service Management to Japan.

Atlassian offers flexible work options and hires globally, with virtual interviews and onboarding as part of its distributed-first approach. The company, serving over 300,000 customers, is seeking a Solutions Sales Executive to lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. The role involves developing and executing a revenue-growth sales strategy, managing funnel and territory status, and collaborating with cross-functional teams and partners to ensure customer satisfaction and retention. Responsibilities include representing Jira Service Management at industry events, providing accurate forecasts to senior Japan-based management, and working closely with Atlassian partners ranging from IT service providers to other sales and service firms. Requirements are at least 3 years of tech sales experience, familiarity with IT service management, strong communication skills, the ability to drive GTM campaigns independently in Japan, and fluency in Japanese (English preferred).

- Atlassian supports flexible work arrangements (office, home, or hybrid) and hires globally in any country with a legal entity. - The Atlassian Advisory Services team is a globally distributed group of experts that works with large strategic and enterprise clients to maximize the value of their Atlassian investments. - They are hiring an Engagement Manager (an individual contributor, not a managerial role) who will lead and execute client engagements, serving as the primary point of contact and driving outcomes. - Responsibilities include scope management, delivering high-quality results, accelerating time to value through project and program management, and maintaining client relationships while collaborating across Atlassian; travel up to 30% domestically and occasionally internationally. - Required background includes 5+ years in SaaS or tech settings, 3+ years in professional services or customer-facing roles, proven large-project management experience, English fluency, and a second language (e.g., Bahasa, Thai, Mandarin) preferred.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity to support personal priorities. The role is Solution Sales Executive for Jira Service Management (JSM), serving as an ITSM/ESM expert and driving new sales motions with co-selling alongside account teams. The focus is on Mid-Market to emerging Enterprise accounts on the East Coast, leading end-to-end, value-based JSM sales cycles and displacing legacy ITSM tools with cloud-first solutions. Responsibilities include expert product selling, developing territory and account strategies, engaging with customers to build ROI-based value propositions, and collaborating with Solution Engineers, Customer Success, Marketing, and Partners. The role also involves forecasting and pipeline management (using MEDDPICC), driving cloud migrations, and providing field feedback to shape JSM roadmap and go-to-market strategy.

Atlassian offers flexible work arrangements (office, remote, or hybrid) and hires in any country with a legal entity, enabling employees to balance family and personal priorities. The role of Solution Sales Executive, Service Management for Jira Service Management, is a subject matter expert in ITSM and ESM who drives new sales motions and co-selling with account teams to tailor Atlassian solutions. The position focuses on Mid-Market to emerging Enterprise accounts, leading complex, value-based sales cycles to displace legacy ITSM tools with cloud-first Jira Service Management, and must be based on the East Coast. Key responsibilities include expert product selling, owning end-to-end JSM sales motions from prospecting to close, and developing territory and account strategies while engaging customers with ROI-driven value hypotheses tied to measurable outcomes. Additional duties involve leading competitive campaigns and cloud migrations, cross-functional collaboration with Solution Engineers, Customer Success, Marketing, and Partners, and forecasting using MEDDPICC while acting as the voice of the customer to inform product roadmaps and GTM strategy.

- Atlassian offers flexible work locations (office, home, or hybrid) and can hire people in any country where it has a legal entity, giving employees more control over life priorities. - The Future Org describes Atlassian’s paid 12-week Intern program (Nov 2026–Feb 2027) in Australia and New Zealand, with applications open to Australian and New Zealand citizens and permanent residents, plus hands-on training, mentorship, and social connections. - The Future Team role is Product Marketing MBA Intern, AI Trust, reporting to the Trust Product Marketing team and collaborating with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen the AI trust narrative for products like Rovo. - Responsibilities include gathering customer and field feedback, analyzing competitor AI trust strategies, synthesizing standards (NIST, ISO, OECD) into practical best practices, identifying gaps, creating at least one customer-facing AI trust artifact, and presenting findings to leadership. - The role is suited for someone excited about responsible AI who can translate complex research into clear, compelling stories and influence how customers understand and trust Atlassian’s AI capabilities.

Atlassian offers flexible work options—including in-office, remote, or hybrid arrangements—and hires in any country where it has a legal entity to support employees’ priorities. The Intern program provides hands-on technical training, professional growth, mentorship, and social connections, with eligibility for Australian/New Zealand citizens and Australian permanent residents, running 12 weeks from November 2026 to February 2027. The Product Marketing MBA Intern, AI Trust, reports to the Trust Product Marketing team and collaborates with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen Atlassian’s AI trust narrative and competitive position for products like Rovo. Responsibilities include gathering customer and field feedback to improve messaging, analyzing competitor AI trust strategies, synthesizing industry standards (NIST, ISO, OECD) into practical best practices, identifying gaps in Atlassian’s AI trust posture, creating at least one customer-facing AI trust artifact, and presenting findings to leadership. The role suits someone excited by responsible AI, who can turn complex research into clear narratives and influence how customers understand Atlassian’s AI capabilities.

Atlassian offers flexible work locations and hires globally where they have a legal entity, and their Your Future Org internship combines hands-on training, dedicated mentorship, and strong social connections, with a paid 12-week program from November 2026 to February 2027 open to Australian and New Zealand citizens and Australian permanent residents. The Product Marketing MBA Intern, AI Trust role reports to the Trust Product Marketing team and works with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen Atlassian’s AI trust narrative and competitive position for products like Rovo. Interns will analyze how the market discusses AI trust, benchmark competitors, and translate insights into recommendations and content to drive enterprise AI adoption at Atlassian. Key responsibilities include gathering feedback from customers and field teams to improve messaging, examining competitor AI trust strategies and public commitments, and synthesizing standards from NIST, ISO, and OECD into practical best practices while identifying gaps and proposing actionable actions. The role emphasizes turning complex research into clear stories, creating at least one customer-facing AI trust artifact, and presenting findings to AI and product marketing leadership.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, giving Atlassians more control over family, personal goals, and other priorities. Atlassian’s Intern program, Your Future Org, combines hands-on technical training, professional growth, dedicated mentorship, and strong social connections to set students up for a successful career, and applications are accepted from Australian and New Zealand Citizens and Australian Permanent Residents for a paid 12-week internship running November 2026 to February 2027. The Your Future Team details the Product Marketing MBA Intern, AI Trust, who will report to the Trust Product Marketing team and collaborate with marketers, product managers, data scientists, sales, designers, and GTM partners to sharpen the AI trust narrative for products like Rovo. Responsibilities include gathering feedback from customers and field teams to improve messaging, analyzing competitor AI trust strategies, synthesizing frameworks from standards bodies like NIST, ISO, and OECD into practical best practices, and identifying gaps to propose actionable recommendations. The role also requires creating at least one customer-facing AI trust artifact and presenting findings to AI and product marketing leadership, and is a strong fit for someone passionate about responsible AI and translating research into clear, persuasive customer stories.

Zendesk is seeking an Employee Service Sales Specialist with strong B2C SaaS sales experience to grow the Employee Service account base, build relationships with decision makers, and expand existing partnerships by offering broader solutions. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team through the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a proven quota track record, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, strong communication, and willingness to travel. The position is hybrid, requiring some on-site office presence with flexible remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes diversity, equal opportunity employment, potential use of AI in screening, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Software Engineer Intern to join the Engineering & Integration Shared Services team and lead a self-directed exploratory project from concept to working prototype, focusing on next-generation solutions such as AI/ML or new integrations. Responsibilities include defining the project scope, researching and prototyping new technologies, applying best practices in design, development, documentation, and testing, producing clear solution architecture documentation, participating in Agile ceremonies, and collaborating with developers, solution architects, and business analysts. Qualifications require being enrolled in a BE/BS/B.Tech or Master’s program in CS or a related field and returning to school after the internship, foundational knowledge of object-oriented languages (Java, Python, or Node.js), understanding of APIs and software architecture, familiarity with Git, awareness of Agile methodologies, ability to write technical documentation, and fluency in English. Preferred skills include experience with Node.js, Python, or Bash; cloud computing concepts (AWS, GCP, or Azure); low-code/iPaaS platforms; CI/CD pipelines; logging and monitoring tools; cloud databases; and a demonstrated interest in AI/ML. The role offers a US base salary of $98,000-$148,000 with potential bonuses or incentives, features a hybrid work model requiring some in-office presence, and Zendesk emphasizes equal opportunity, diversity, inclusion, AI-based screening, and accommodations for applicants with disabilities.

Atlassian offers flexible work options—office, remote, or a mix—giving employees more control over family, personal goals, and other priorities. They can hire people in any country where there is a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a UK-based Solutions Architect to drive adoption and long-term growth of the DX product for Enterprise customers. The role acts as the technical authority after sale, leading post-sales activities such as onboarding, complex integrations, and system architecture to ensure a smooth transition from evaluation to production. Responsibilities include leading technical deep-dives, mapping the DX platform to a customer’s long-term goals, designing tailored integrations or workflows, asking detailed questions to optimize deployment, serving as a trusted advisor on DX analytics and deployment practices, and collecting feedback to influence the product roadmap.

Atlassian offers flexible work arrangements—office, home, or a mix—and hires people in any country where they have a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a skilled Solutions Architect to drive adoption and long-term growth of the DX product (getdx.com). The role serves as the technical authority for Enterprise customers after the sale and must be based in the UK. Responsibilities include leading the post-sales technical implementation with Customer Success Managers, onboarding, complex integrations, and system architecture, plus deep-dive sessions to map the DX platform to a customer’s goals and designing tailored integrations that connect the DX APIs to client environments. It also involves serving as a trusted advisor on best practices for DX analytics, deployment, and cultural transformation, and feeding customer feedback back to Product and Engineering to influence the roadmap.

- Atlassian offers flexible work locations (office, remote, or hybrid) and hires people in any country where they have a legal entity. - The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise customers realize value from Atlassian by providing trusted advisory support. - They are hiring a Senior Solution Consultant with a Cloud Platform focus to join Advisory Services Delivery as an individual contributor, delivering expert guidance to drive value and expand usage. - Responsibilities include collaborating to define strategic outcomes, solving business challenges with Atlassian products, creating technical content, partnering with internal teams, and traveling up to 30% domestically or internationally. - Candidates should have 6-8 years in SaaS, 5+ years in customer-facing roles, deep experience with Atlassian Cloud (e.g., Jira, Confluence), cloud migration and ITSM tooling, English fluency (a second language is a plus), and enjoy coaching and cross-team collaboration with large customers.

The position is a temporary Strategic Sales Manager for Adaptavist Spain to cover a maternity leave, under a Contrato de Sustitución, ending when the employee returns, approximately six months. The role aims to accelerate growth for Adaptavist's monday.com partnership in Spain, selling licensing and supporting services from a remote-first team, with a Spain-based territory and book of business targeting mid-market to enterprise customers and using HubSpot for CRM. Responsibilities include sales strategy and execution: managing the full sales cycle, generating business from partners, marketing leads, and existing relationships, nurturing accounts, and aiming to exceed targets. It requires deep knowledge of the monday.com platform and Adaptavist services, employing value-based selling and collaborating with the Services Manager and consultants to tailor solutions and monitor metrics like retention and satisfaction. The role also emphasizes communication and networking, building relationships, handling high-stakes negotiations, and maintaining a constructive, solution-focused approach with challenging counterparts.

Zendesk is seeking a Senior Account Executive to grow its Commercial/Mid-Market business in Indonesia, building a pipeline and closing net-new logos in a B2B SaaS context while supporting Zendesk’s mission to power exceptional service. The role focuses on acquiring new commercial customers, expanding existing relationships, and cross-selling additional products to maximize account revenue and satisfaction. You’ll lead complex, competitive sales cycles, leverage data and customer insights to improve prospecting and retention, and maintain a robust forecast to exceed quarterly and annual targets. Requirements include a BA/BS, 8+ years of B2B SaaS sales (preferably in the Customer Experience space), bilingual English and Bahasa Indonesia, proven pipeline development, experience selling to VP/C-level executives, and familiarity with tools like Salesforce or Clari, with the ability to travel as needed. The position offers a hybrid work model with partial on-site presence at a local office and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in the Greater China Region to drive new-business growth in B2B SaaS for Customer Experience, primarily targeting Mandarin-speaking customers. This is a new business–heavy, individual-contributor role focused on building a personal pipeline, closing net-new logos, and expanding the Commercial/Mid-Market base while deepening existing partnerships. Responsibilities include driving revenue, managing relationships for retention and strategic partnerships, cross-selling, leveraging data and customer intents, and leading complex sales cycles with value-based messaging to exceed targets. Qualifications require a BA/BS, 8+ years in B2B SaaS sales (CX experience preferred), Mandarin and/or Cantonese fluency, proven pipeline creation, experience selling to VP/C-level executives, travel up to 50%, and familiarity with Salesforce/Clari. The role offers a hybrid work model, emphasizes diversity and inclusion, notes potential AI screening, and Zendesk is an equal-opportunity employer that provides accommodations for disabilities.

Zendesk is hiring a SEA Senior Sales Manager based in Singapore to lead a team and drive growth in Singapore, Philippines, Malaysia, and Thailand for a fast-growing SaaS company. The role reports to the Regional VP of Sales for Asia and involves developing a long-term growth plan for the territory, expanding partnerships, and delivering world-class sales and customer service across the region. Responsibilities include collaborating with regional GTM teams to build and execute a regional sales plan, leading and mentoring the sales team, onboarding channel/alliances partners, executing customer acquisition strategies, hitting new customer acquisition targets, reporting to executives, and managing the sales funnel. Requirements are 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership experience with 6-8 senior AEs in a SEA regional role, and experience selling to enterprise accounts with deals from under $100K ARR to $1M+ ARR. The role offers a hybrid in-office/remote arrangement with some in-office presence, and Zendesk emphasizes diversity, inclusion, equal opportunity, and reasonable accommodations, with AI screening used in applicant evaluation.

The Senior Manager, Global Benefits at Zendesk will design, execute, and continuously evolve the organization’s global benefits strategy, leading a team of 4–5 Benefits Program Managers to attract and retain top talent, enhance wellbeing, and align with enterprise financial objectives. This role balances strategic direction with operational excellence, setting vision, prioritizing initiatives, driving multi-year roadmaps, and ensuring a consumer-grade employee experience while fostering compliance, innovation, and financial stewardship. Key responsibilities include strategic leadership and program direction, execution of global benefits programs across health, risk, retirement, leave, and wellbeing, cross-functional partnerships with Payroll, HRIS, IT, Legal, and Finance, and governance, vendor management, and cost optimization. Required qualifications include a bachelor’s degree or equivalent, 10+ years in Benefits/Total Rewards with leadership experience, global regulatory knowledge, expertise in program design across health/risk/retirement/wellbeing, strong financial acumen, HRIS proficiency, and excellent communication and change-management skills. Zendesk emphasizes a hybrid work model, diversity, equity, and inclusion, and notes that AI may screen applications; it is an equal opportunity employer offering accommodations, with in-office presence part of the schedule as determined by the hiring manager.

Zendesk is seeking a Frontend Software Engineer for its Workforce Management product team, building AI-powered tools for forecasting, scheduling, and agent performance to improve productivity and reduce costs in large contact centers. The role involves building scalable UIs with JavaScript (ES6+), React, Redux, and TypeScript; owning features end-to-end; improving performance and UX; collaborating on technical direction, tackling technical debt, leading code reviews, and writing tests with Jest while mentoring others. Requirements include 3+ years of professional frontend experience with React and TypeScript, state management, and testing, plus the ability to translate product needs into technical designs and communicate cross-functionally; basic qualifications align with the same 3+ years and React/TS experience, with preferred skills in Styled Components, Ant Design, monorepos, performance optimization on large data sets, and mentoring. The role offers a Poland-based base salary of zł179,000 to zł269,000 per year, possible bonuses and benefits, and a hybrid work arrangement with some onsite time determined by the hiring manager. Zendesk emphasizes a diverse, inclusive workplace, equal opportunity employment, accommodations for disabilities, and transparency around potential AI screening in hiring, along with a collaborative culture and comprehensive benefits.

The People Team at Zendesk is hiring an Executive Assistant to support multiple VPs globally from Mexico City, handling calendar management, travel, meetings, and event coordination. The role requires excellent verbal and written communication, strong initiative, professionalism, discretion, and the ability to thrive in a fast-moving, high-growth tech/SaaS environment. You will actively manage calendars, prioritize requests, handle emails, and own logistics for meetings and all-hands, including invites, agendas, slide decks, catering, notes, action items, and cross-team coordination while maintaining confidentiality. Requirements include 2+ years supporting C-level executives, superb time management and project/event management skills, on-site work in Mexico with some off-hours availability, strong customer service, and expert Google Suite knowledge. Zendesk is an equal opportunity employer that supports hybrid work, diversity and inclusion, and reasonable accommodations, with AI screening potential in the selection process; applicants must be located in CDMX or Estado de Mexico.

Zendesk is seeking an Employee Service Sales Specialist to expand its Employee Service accounts in both B2C and B2B SaaS by building relationships with key decision-makers and growing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject-matter expertise, achieving quotas, and working with product teams to incorporate customer feedback. Required qualifications include a BA/BS or equivalent, 8–10 years of HR/IT selling experience with at least 3 years in Employee Service sales, a proven track record of meeting targets, the ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The position offers a US annualized OTE of $234,000–$352,000 with a 60/40 base-to-commission split and may include bonuses or benefits, with final offers based on capabilities, experience, and location. Zendesk emphasizes its mission to power exceptional service, supports hybrid work, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used to screen applications in line with company policy.

Zendesk is seeking an AI-savvy SMB Account Executive to drive B2B SaaS growth, focusing on cross-sell/upsell within existing SMBs and hunting new opportunities using AI-driven insights. Responsibilities include acquiring new SMB customers, nurturing relationships, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI/value cases while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales, the ability to manage many opportunities in Salesforce, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing experience, and willingness to travel; a BA/BS degree is required. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners/mentors, and strategic thinkers with execution focus. Compensation for US-based roles ranges from $111,000 to $167,000 OTE with a 60/40 base/commission split, may include bonuses/benefits, and the role uses a hybrid in-office/work-from-home model with some in-office presence; Zendesk also notes AI may be used in screening and is an equal opportunity employer that supports diversity and accommodations.

Atlassian hires people in any country where we have a legal entity and supports remote or office work with virtual interviews and onboarding as part of a distributed-first approach. You’ll join the Advisory Services Delivery team as a Senior Solution Consultant (an individual contributor, not a manager) focused on guiding large strategic and enterprise customers to realize value from Atlassian products. Key responsibilities include aligning with clients on strategic outcomes, solving business challenges using Atlassian practices, identifying expansion opportunities, creating technical guidance, and advocating for customer needs across internal teams, with up to 30% travel domestically or internationally. Candidates should have 6–8 years in SaaS, 5+ years in customer-facing roles with exposure to stakeholders from technical to executive levels, deep Cloud Platform expertise including administering Atlassian Cloud ecosystems and migration experience, and must be based in the Americas (prefer Pacific Time) with English fluency; a second language is a plus. Nice-to-haves include coaching experience, cross-team collaboration with Sales/Product/Support, and experience working with large customers in a consulting or technical expert capacity.

Atlassian hires globally wherever it has a legal entity and supports remote or office work, with virtual interviews and onboarding as part of its distributed-first culture. The Atlassian Advisory Services team is a globally distributed group of experts that partners with large strategic and enterprise customers to help them realize value from Atlassian investments. The company is hiring a Senior Solution Consultant with a Cloud Platform focus as an individual contributor within the Advisory Services Delivery team. Key responsibilities include collaborating on strategic outcomes, helping customers solve business challenges with Atlassian products, identifying expansion opportunities, creating prescriptive guidance, and advocating for customer needs across teams, with up to 30% travel. Candidates should have 6–8 years in SaaS, 5+ years in customer-facing roles, deep Cloud Platform expertise (including Jira, Confluence, and related tools), cloud migration experience, and be based in the Americas (Pacific Time preferred) with English fluency and a desirable second language.

Atlassian hires people in any country where it has a legal entity and offers remote or office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The role is a Senior Solution Consultant within the globally distributed Advisory Services Delivery team, an individual contributor focused on Cloud Platform rather than a managerial path. Responsibilities include collaborating to deliver strategic outcomes, solving client business challenges with Atlassian products, identifying opportunities to expand services, building deep expertise, creating technical guidance, and traveling up to 30% for internal and client-facing events. The ideal candidate has 6–8 years in SaaS, 5+ years in customer-facing roles with a range of stakeholders, and deep Atlassian Cloud expertise including administration and migration across ecosystems such as Jira Software, Jira Service Management, Confluence, and related tools, plus experience with hybrid SaaS/on-prem deployment models. Candidates should be based in the Americas (prefer Pacific Time) to work with US West clients, fluent in English with a second language like Spanish, French, or Portuguese as a plus, and comfortable with coaching, cross-team collaboration, and experience working with large customers in consulting.

Atlassian hires people in any country where it has a legal entity and supports remote or office work, with interviews and onboarding conducted virtually as part of its distributed-first approach. The Atlassian Advisory Services team is globally distributed and serves as trusted advisors to the company’s largest strategic and enterprise customers, helping them solve complex challenges and maximize the value of their Atlassian investments. The role is a Senior Solution Consultant with a Cloud Platform focus in the Advisory Services Delivery team; it is an individual contributor position (not managerial) that delivers strategic technical guidance at scale to align product capabilities with business outcomes. Key responsibilities include collaborating on strategic outcomes, partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, creating prescriptive guidance, advocating for customer needs across teams, and traveling up to 30% domestically and sometimes internationally. Candidates should have 6–8 years in SaaS, 5+ years in customer-facing roles, deep Cloud Platform expertise (including administering Atlassian Cloud ecosystems such as Jira Software, Jira Service Management, Confluence, Guard, Focus, Rovo, etc.), experience with SaaS architectures and migrations, and be based in the Americas (prefer Pacific time) with English fluency (a second language like Spanish, French, or Portuguese is a plus).

Atlassian hires people in any country with a legal entity and offers remote or office work, with interviews and onboarding conducted virtually as part of a distributed-first approach. The Advisory Services team is globally distributed and works with our largest strategic and enterprise customers to deliver successful outcomes and maximize the value of their Atlassian investments. They’re hiring a Senior Solution Consultant with a Cloud Platform focus as an individual contributor (not managerial) to provide strategic, technical guidance and help expand Atlassian’s reach. Responsibilities include collaborating to align strategic outcomes, solving customer business challenges with Atlassian products, identifying expansion opportunities, creating prescriptive guidance, and partnering with cross-functional teams, with up to 30% travel. Requirements include 6–8 years in SaaS, 5+ years in customer-facing roles, deep Atlassian Cloud expertise (administration and migration), based in the Americas (prefer Pacific Time) with English fluency and a second language as a plus; nice-to-haves include coaching, cross-team collaboration, and experience with large customers in a consulting or technical expert capacity.

Miro's Canvas Backend team is hiring a Backend Engineer to help build the platform for canvas content and enable real-time and asynchronous collaboration between the Board Server and Collaboration apps. The role requires strong software engineering experience, a readiness to drive change and experimentation, and the ability to design scalable, fault-tolerant systems while collaborating across teams to provide well-defined interfaces on Canvas data. Responsibilities include creating high-quality technical designs and code, implementing scalable and high-performing solutions, optimizing performance, designing stable data access patterns (APIs, events), taking long-term ownership, and writing exception-safe code. Must have 5+ years of backend development, 4+ years building robust distributed systems, proficiency with Java 17, Kotlin, Spring, REST and WebSockets, cloud/AWS, Kafka or equivalent messaging, and strong multithreading knowledge. Miro offers global benefits such as equity, wellbeing support, equipment allowances, and an L&D stipend, emphasizes diversity and inclusion, and invites interested candidates to learn more about location-specific benefits and apply.

The Canvas Backend team at Miro builds the platform for canvas content and supports real-time and asynchronous collaboration between the Board Server and Collaboration apps to enable new use cases and faster innovation. The Backend Engineer role requires strong software engineering experience, readiness to drive change, and the ability to design scalable, fault-tolerant solutions while taking ownership of important code and collaborating across teams to define Canvas data interfaces. Responsibilities include creating high-quality technical designs and self-documented code, implementing scalable, high-performing solutions with concurrency in mind, optimizing performance, designing flexible but stable API/event contracts, and taking long-term ownership of features. Requirements include 5+ years of backend development, Java 17, Kotlin and Spring, 4+ years building distributed high-scale production systems, REST and WebSockets, familiarity with cloud architectures (AWS preferred), knowledge of high-load SaaS infrastructure, Kafka or equivalent messaging systems, and strong multithreading in Java. Miro offers global benefits (equity, wellbeing support, equipment allowance, and a learning stipend) and an inclusive, diverse culture aligned with its mission to empower teams to create the next big thing.

The Canvas Backend team at Miro builds the platform that enables product teams to implement and evolve canvas content and supports real-time and asynchronous collaboration between the Board Server and Collaboration apps, providing a stable, high-performance foundation for future innovation. The Backend Engineer role involves strong software engineering experience, willingness to drive change and experiment, ownership of critical parts of the code, and collaboration across Miro to provide well-defined and extensible interfaces for Canvas model data. Key responsibilities include high-quality technical design and code, scalable and high-performing solutions with concurrency and fault-tolerance, performance optimization, designing flexible data access patterns and contracts (APIs, events), long-term ownership, exception-safe mission-critical code, and cross-team collaboration to improve product and engineering practices. Requirements include 5+ years of backend development; 4+ years building robust, high-scale distributed systems; Java 17, Kotlin, Spring (+ Spring Boot); proficiency in REST and WebSockets; familiarity with AWS; understanding of high-load architecture and SaaS; Apache Kafka or equivalent; and strong multithreading knowledge in Java. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, annual Learning & Development stipend) with location-specific variations, plus a culture focused on belonging, collaboration, and continuous growth, and the note that recruitment privacy policies apply to applicants.

The Canvas Backend team at Miro builds the platform that enables canvas content, supports real-time and asynchronous collaboration, and provides the foundation for Board Server and Collaboration apps. The role requires a Backend Engineer with 5+ years of experience, proficiency in Java 17, Kotlin and Spring, expertise in high-scale distributed systems, REST and WebSockets, cloud/AWS, Kafka, and strong multithreading knowledge, plus willingness to own critical code and work across teams. Responsibilities include designing high-quality technical solutions and self-documented code, building scalable, fault-tolerant systems, optimizing performance, establishing stable data access patterns (APIs/events), and taking long-term ownership of features. The role emphasizes cross-team collaboration to improve product and engineering practices, with a global benefits package (equity, wellbeing benefit, equipment allowance, and a Learning & Development stipend) that may vary by location. Miro is a global visual workspace company serving over 100 million users, founded in 2011, with a culture that prioritizes diversity, inclusion, belonging, and collaboration.

The Canvas Backend team at Miro is hiring a Backend Engineer to enable canvas content and support real-time and asynchronous collaboration between the Board Server and Collaboration apps. You’ll design high-quality, scalable, and fault-tolerant backend systems, own critical code areas, and collaborate across teams to provide well-defined interfaces for Canvas model data. Requirements include 5+ years of backend development, 4+ years building robust distributed systems, Java 17/Kotlin/Spring, REST and WebSockets, AWS familiarity, Kafka, and strong multithreading knowledge. Perks include equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations. Miro is a global visual collaboration platform serving millions of users and thousands of companies, emphasizing diversity and inclusion, and operates under a Recruitment Privacy Policy.

The Canvas Backend team at Miro builds the platform that enables product teams to create and evolve canvas content and supports real-time and asynchronous collaboration. As a Backend Engineer, you will drive change, own important parts of the code, design scalable, fault-tolerant systems, and collaborate across teams to expose well-defined interfaces on Canvas data. You’ll design high-quality technical designs and self-documented code, optimize performance, create stable data access patterns and APIs/events, and take long-term ownership of features while ensuring exception-safe, crash-free operation. Requirements include 5+ years of backend development, Java 17/Kotlin/Spring, 4+ years building distributed systems, REST and WebSockets, AWS familiarity, Kafka or similar messaging, and solid multithreading in Java. Miro offers global benefits such as equity, wellbeing subsidies, equipment allowance, and L&D stipends, plus a diverse, inclusive culture focused on collaboration and belonging.

Miro is hiring a Backend Engineer for the Canvas Backend team to build the platform that enables canvas content and supports real-time and asynchronous collaboration between the Board Server and collaboration apps. The role involves owning key parts of the codebase, delivering scalable, high-performance, fault-tolerant solutions, and collaborating across Miro to provide well-defined interfaces on Canvas model data. Responsibilities include designing high-quality solutions, writing self-documented code, optimizing performance, creating flexible yet future-proof data access patterns (APIs, events), and maintaining long-term ownership with exception-safe code. Requirements include 5+ years of backend experience; Java 17, Kotlin and Spring Boot; 4+ years building robust distributed systems; REST and WebSocket proficiency; familiarity with AWS, high-load SaaS, Kafka or equivalent messaging, and Java multithreading. The package includes equity, wellbeing benefits, equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive global culture at Miro.

The Canvas Backend team at Miro is hiring a Backend Engineer to support the platform for canvas content and enable real-time and asynchronous collaboration between the Board Server and Collaboration apps. The role requires strong software engineering experience, a readiness to drive change and experiment, the ability to scale for high-load systems, ownership of critical code, and collaboration across Miro to define extendable interfaces on Canvas data. Responsibilities include designing high-quality technical designs and code, building scalable and fault-tolerant solutions, optimizing performance, creating stable data access patterns (APIs, events), taking long-term ownership, writing exception-safe code, and collaborating across teams to improve the product and practices. Requirements include 5+ years of backend development (Java 17, Kotlin, Spring), 4+ years building robust distributed systems, proficiency with REST and WebSockets, familiarity with AWS and cloud architectures, understanding of high-load SaaS and Kafka-like messaging, and strong multithreading knowledge in Java. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and location-specific benefits.

The Canvas Backend team at Miro is hiring a Backend Engineer to build the platform that enables canvas content and supports real-time and asynchronous collaboration between the Board Server and Collaboration apps. The role requires designing high-quality, scalable, fault-tolerant solutions, taking long-term ownership of features, and collaborating across teams to define stable interfaces for Canvas data. Candidates should have 5+ years of backend experience with Java 17, Kotlin, Spring, 4+ years building robust distributed systems, REST and WebSockets, AWS, Kafka, and strong multithreading knowledge in Java. The position offers benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with variations by location, along with a diverse and inclusive culture. Miro is a visual workspace for distributed teams with over 100 million users and 250,000 companies, founded in 2011, committed to belonging and collaboration, and outlines its Recruitment Privacy Policy.

Miro’s Canvas Backend team is seeking a Backend Engineer to help build the platform for canvas content and support real-time and asynchronous collaboration between the Board Server and Collaboration apps, enabling new customer use cases. The role involves designing high-quality technical solutions, implementing scalable, fault-tolerant code, taking long-term ownership of features, writing exception-safe code, and collaborating across teams to define interfaces on Canvas model data. Requirements include 5+ years of backend development, Java 17/Kotlin/Spring, 4+ years building distributed systems, REST and WebSockets, cloud experience (preferably AWS), familiarity with Kafka, and strong multithreading in Java. Perks include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits and a diverse, inclusive team culture. Miro is a global visual workspace serving over 100 million users and 250,000 companies, built on collaboration and belonging, with a Recruitment Privacy Policy governing applicant data.

The Portfolio Success Manager I role at Zendesk Tokyo is the face of the company to Japanese and global clients, aimed at driving Customer Success in the Japanese market by turning support into a strategic advantage and enabling long-term partner growth. Responsibilities include acting as a trusted advisor, conducting strategic discovery, driving value realization and KPI achievement, hosting scaled Japanese-language events, creating localized content, collaborating cross-functionally, and proactively identifying and intervening with at-risk accounts to maintain high CSAT. Basic qualifications require 1+ years in Customer Success, Account Management, Sales, or similar, native Japanese (JLPT N1) and business English, and a customer-first, data-driven, collaborative problem-solver mindset. Preferred qualifications include SaaS/Software experience in Japan, familiarity with Zendesk or CX/CRM tools, experience managing high-volume accounts, and a drive for continuous improvement and a long-term career at a global tech leader. The role offers a hybrid work model with part-office requirements in Tokyo, opportunities for global exposure and internal mobility within Zendesk’s Global CS organization, and a culture focused on belonging, diversity, inclusion, and fair hiring practices.

Zendesk is seeking an experienced Network Engineer to design, implement, and maintain its global network infrastructure, including wired/wireless networks, AV systems, and office expansion projects. The role emphasizes a collaborative, people-first culture and requires balancing network optimization and troubleshooting with AV design standards and new office builds. Key responsibilities include network design/implementation, maintenance and operations, security and compliance, AV support, office expansion planning, monitoring with tools like Logic Monitor/Aruba Dashboard, thorough documentation, cross-functional collaboration, and vendor management. Requirements include a bachelor’s degree or equivalent, 5+ years in network engineering or infrastructure operations (global/multi-site preferred), deep core networking knowledge (TCP/IP, VLANs, BGP/OSPF, VPNs, DNS/DHCP), experience with Cisco/Aruba/Palo Alto hardware, SD-WAN, cloud networking (AWS), security/SaaS, AV systems, plus optional scripting/automation and strong RCA/communication skills. The role is limited to candidates in Karnataka or Maharashtra with a hybrid work arrangement, and Zendesk highlights diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

The role is a Customer Success Manager in Zendesk's Global Scaled Customer Success organization, serving as the primary post-sale contact for a diverse client base and delivering 1:1 and 1:Many engagements to maximize value and long-term growth. You’ll drive product adoption, conduct consultative discovery, run weekly webinars and create short videos, collaborate cross-functionally with Advocacy, Sales, Renewals, and Professional Services, and manage risk and growth by forecasting renewals and identifying upsell/cross-sell opportunities while guiding on advanced features and integrations. The ideal candidate demonstrates customer ownership, agility, strong analytical skills with SFDC, Gainsight, Tableau, and Zendesk, technical aptitude, excellent communication, and a growth mindset. Basic qualifications include 5–8 years of related experience in customer success or similar roles, solid problem-solving abilities, and comfort working with minimal supervision. Preferred qualifications include a Bachelor’s degree in a relevant field, SaaS/go-to-market experience in enterprise tech or AI-powered solutions, proficiency with Gainsight and Salesforce, and a hybrid work arrangement with some onsite requirements, along with Zendesk’s commitment to diversity, AI screening, and accessibility accommodations.

Zendesk is seeking Incident Responders for internal IT services to triage, swarm with domain teams, and restore service across 70+ CIO-owned applications within a hybrid SRE model. You’ll participate in incident triage and restoration, join swarms with the Incident Commander and domain owners, contribute to post-incident reviews, and respond to on-call alerts and escalations to reduce MTTR. Requirements include 3+ years in incident management/SRE/NOC/IT ops, ITIL knowledge, experience with high-severity incidents, familiarity with Incident.I/O and PagerDuty, and strong cross-functional communication; nice-to-haves include ITIL 4, automation scripting, SRE principles, and prior SaaS/customer support experience. The role requires being physically located in Mexico City or Estado de Mexico, with a hybrid schedule that includes some in-office presence to be determined by the hiring manager. Success will be measured by reductions in MTTR/MTTD, timely incident documentation and status updates, effective participation in swarming and PIRs, and adherence to on-call and escalation standards, alongside collaboration with Incident Response Lead and Problem Management, with Zendesk supporting diversity and accommodations as needed.

Zendesk is seeking a Portfolio Success Manager I in its Global Scaled Customer Success team for APAC to ensure customers maximize value and contribute to growth, retention, and long-term partnerships. Responsibilities include serving as the primary post-sale contact for a large, multi-segment customer base, driving product adoption, performing discovery with expert recommendations, identifying upsell opportunities, collaborating cross-functionally to resolve escalations, facilitating webinars and short-form videos, and building scaled outreach campaigns while using data to forecast and mitigate churn. The role requires a customer-centric, agile, analytical thinker with strong communication and collaboration skills, and native Mandarin with professional English, plus experience with CRM and data tools such as SFDC, Gainsight, Tableau, and Zendesk. Basic qualifications include at least one year of related experience in customer-facing roles and the ability to work in a global, matrixed environment. Preferred qualifications include a bachelor’s degree, domain knowledge of SaaS in the Greater China market, sales acumen for post-sale upsell/cross-sell, and presentation skills; Zendesk also highlights its hybrid work model, AI screening practices, and a commitment to diversity, equity, inclusion, and accommodations.

Zendesk is seeking a Principal Software Engineer (P6) to lead architectural direction for large-scale platform and product initiatives from its Pune R&D center, embedding AI-enabled innovation into customer experiences. You will own cross-team architecture, drive end-to-end delivery of major features, set technical direction and standards, mentor senior engineers, and collaborate with Product, Design, SRE, Security, and other partners to balance value, risk, and debt. The role requires 10+ years of software engineering experience with ownership of production systems, 4+ years in senior technical leadership, strong system design skills, proficiency in at least one major language, cloud experience, and experience with production monitoring and incident response. Preferred qualifications include AI/ML feature experience, microservices and containers (Kubernetes), observability stacks, CI/CD pipelines, cross-team technical influence, and open-source contributions are a plus. The role is in Pune, India, with a hybrid in-office schedule and eligibility restricted to candidates located in Karnataka or Maharashtra, and Zendesk emphasizes diversity and inclusion while noting that AI may be used for screening and accommodations are available for applicants with disabilities.

Atlassian offers flexible, distributed-first work options and hires globally with virtual interviews and onboarding. The Atlassian Advisory Services team is globally distributed and helps enterprise customers solve complex business challenges, delivering solutions that maximize Atlassian investments and user delight. They are hiring a non-managerial Solution Consultant with a DevOps focus to join Advisory Services Delivery, acting as a technical expert delivering guidance at scale. The role involves collaborating with peers, partnering with customers to solve business challenges using Atlassian products and practices, and identifying opportunities for service and product expansion while building deep DevSecOps and industry expertise. Requirements include DevSecOps expertise, a background in software development or IT operations, experience with enterprise-scale Atlassian Cloud transformation, tooling integration, security/compliance, and travel up to 30% domestically and internationally.

Atlassian offers flexible work options—office, remote, or a mix—and hires in any country where it has a legal entity; interviews and onboarding are conducted virtually as part of its distributed-first approach. The globally distributed Atlassian Advisory Services team focuses on customer success, helping enterprise customers navigate complex challenges and maximize value from their Atlassian investment. The company is hiring a non-managerial Solution Consultant with a DevOps focus to join the Advisory Services Delivery team; these consultants are technical experts who provide scalable guidance to align product capabilities with business outcomes. They collaborate with peers to achieve strategic outcomes, partner with customers to solve business challenges using Atlassian products, promote opportunities for service and product expansion, and maintain deep DevSecOps and SDLC expertise, with experience in Atlassian Cloud transformations and enterprise-grade tooling. The role may require up to 30% travel domestically and internationally for internal and customer-facing events.