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Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity. The company is recruiting a Senior Solutions Engineer to grow its Latin America Enterprise team, solving customers' toughest problems and helping close large enterprise deals. In this role you’ll partner with direct sales, partners, and large account teams to discovery, map business problems to Atlassian solutions, lead value-based demos, support proofs of concepts, and drive cross-product opportunities to close business. The culture centers on value selling and teamwork, with employees working with Atlassian rather than for it, and a focus on cloud and AI-driven outcomes for customers like NASA, IBM, Hubspot, Samsung, and Coca-Cola. Qualifications include 5+ years in enterprise pre-sales, experience selling to Fortune 500s, fluency in Spanish and Portuguese, strong communication across business and technical audiences, and a collaborative, feedback-friendly mindset.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, and it’s seeking a Sr. Solutions Engineer to grow the Latin America enterprise team. The role involves partnering with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concept, and close large enterprise deals, with Spanish required for Latin America. Atlassian emphasizes value selling and a collaborative, team-based culture where employees work with Atlassian, not for Atlassian, and offers high earnings potential from enterprise opportunities. Responsibilities include collaborating with direct sales, partners, and larger account teams on Fortune 500 customers, conducting discovery, mapping business problems to Atlassian solutions, leading compelling demos, and coordinating with account executives and product management. Qualifications require 5+ years in enterprise pre-sales, experience with Fortune 500 customers, fluency in Spanish and Portuguese, strong communication and presentation skills, and a customer-centric, growth-oriented mindset with a proven track record of executive relationship-building.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, and they’re seeking a Sr. Solutions Engineer to expand the Latin America Enterprise team. The role works with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concepts, and close large deals, with Spanish fluency required for Latin America. Atlassian serves over 250,000 customers—including NASA, IBM, HubSpot, Samsung, and Coca-Cola—and emphasizes value selling and a collaborative “play as a team” culture. Responsibilities include partnering with sales and partners on Fortune 500 accounts, conducting customer discovery, identifying cross-product opportunities, being a pre-sales product expert, leading value-based demonstrations, guiding customers’ technical needs, and documenting feedback for product management. Qualifications require 5+ years in enterprise pre-sales, fluency in Spanish and Portuguese, strong communication and presentation skills, comfort in both business and technical contexts, and a customer-centric mindset with a proven ability to build executive relationships and align internal teams.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, supporting employees’ family, personal goals, and priorities. - They are hiring a Pre-Sales Solutions Engineer for the enterprise business who will be a product expert in the sales cycle, solving customers’ hardest business problems and helping close deals. - With over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian emphasizes value selling and a teamwork-driven culture where employees work with Atlassian, not for Atlassian, plus strong earnings potential in cloud and AI enterprise opportunities. - The role involves partnering with sales teams, partners, and larger account teams on transformation deals in global accounts with multi-million-dollar spend, engaging C-level executives, conducting discovery to map business problems to Atlassian products, and leading compelling value-based demonstrations. - You will maintain broad product knowledge across Atlassian offerings, identify cross-product opportunities, guide customers’ technical needs to gain buy-in, collaborate with account executives and cross-functional teams, and continuously collect product feedback to inform development.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally in countries where they have a legal entity, giving employees control to support family and personal priorities. - They’re hiring a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solving customers’ hardest business problems with Atlassian products and helping close enterprise deals. - The role focuses on value selling in large, global accounts, building C-level relationships, conducting customer discovery to map business needs to Atlassian solutions, and identifying cross-product opportunities. - Responsibilities include leading value-based demonstrations, understanding customers’ technical needs to gain buy-in, partnering with aligned account executives, and coordinating with cross-functional teams to support the customer. - The culture emphasizes teamwork and collaboration (“play as a team”), continuous learning, and feeding product feedback to drive development, serving a global lineup of big customers like NASA, IBM, HubSpot, Samsung, and Coca-Cola.

Atlassian offers flexible work options (in-office, remote, or hybrid) and hires in any country where it has a legal entity. They are looking for a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solve customers’ hardest business problems with Atlassian products, and help close enterprise deals. The role involves partnering with sales teams, partners, and large account teams on transformation deals in global accounts, engaging C-level executives, and uncovering business problems to map to Atlassian solutions and cross-product opportunities. Responsibilities include leading value-based demonstrations, understanding customer technical needs to gain buy-in, forging strong partnerships with aligned account executives, coordinating cross-functional teams, and collecting product feedback and competitive intelligence. Atlassian emphasizes a "play as a team" culture, continuous learning, and a focus on value selling, serving a global customer base including NASA, IBM, Hubspot, Samsung, and Coca-Cola.

Atlassian offers flexible work options—office, remote, or a hybrid approach—and hires people in any country where it has a legal entity. It is seeking a Pre-Sales Solutions Engineer for the enterprise business who will be a product expert in the sales cycle, solve customers' hardest business problems with Atlassian products, and help close enterprise deals. The team serves over 250,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, and focuses on value selling—showing how combined Atlassian products create enterprise solutions—while living by a "play as a team" culture where employees work with Atlassian, not for Atlassian. Responsibilities include partnering with sales teams, partners, and large account teams on multi-million-dollar deals; engaging C-level executives; discovering customer needs; identifying cross-product opportunities; being a product expert; leading value-based demonstrations; guiding technical requirements; forging strong cross-functional partnerships; and collecting product feedback and competitive intelligence. The role offers high earnings potential with enterprise opportunities in cloud and AI, with a focus on continuous learning and sharing knowledge to improve pre-sales and product offerings.

Appfire is a remote-first company that lets you choose where you work and when you work, with flexible time off and a commitment to personal and professional growth. The Corporate Counsel will handle commercial transactions, including SaaS, licensing, vendor, and partnership agreements, advise on cross-border and privacy issues, and collaborate with Sales, Procurement, Finance, and Product. Requirements include a JD from an ABA-accredited school, active U.S. bar membership, 3+ years of tech-focused legal experience, and strong contract negotiation skills with familiarity to work with major tech partners. Benefits include base compensation with equity, 401(k) matching, Appfire University, 10 paid holidays plus flexible PTO, 100% health insurance, CSR time, stipends, and internal mobility, as well as ISO 27001/27017 and SOC 2 certifications and a Trust Center. Appfire employs 850+ people across 28 countries, serves 20,000+ customers (including 55% of the Fortune 500), and is recognized for growth, culture, and impact as an equal opportunity employer.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is a leading customer experience and support platform seeking motivated individuals for its software sales team; no prior experience is required, but candidates should be highly motivated by technology sales and thrive in a fast-paced, goal-oriented environment. The role is an inbound sales position in the ASEAN market, engaging with organizations of all sizes and collaborating with sales, outbound, industry sales directors, and marketing to respond to inbound leads and qualify opportunities that contribute to pipeline development. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound leads, and developing a pipeline while delivering top-class customer experience. Ideal candidates have around 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor's degree is preferable. The job offers a hybrid work model with part-time in-office attendance, includes commitments to fairness and inclusion, AI screening for applications, and accommodations upon request, as Zendesk remains an equal opportunity employer.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

Zendesk is seeking a Senior ML Engineer to lead GenAI infrastructure, including an internal research platform, LLM Proxy, A/B testing and evaluation benchmarking, and agentic workflow orchestration tools to scale AI across products. You will build secure, cost-optimized, and developer-friendly ML platforms and collaborate with staff engineers, product managers, and other ML teams to deliver robust, production-grade systems. Requirements include 5+ years in developing and deploying ML systems, familiarity with model registries, feature stores, orchestration and inference serving, experience with cloud providers (GCP/AWS/Azure), Kubernetes and Docker, and proficiency in at least one server-side language plus strong CI/CD and scalable backend design. Preferred qualifications include experience with agentic automation and building tools that improve developer productivity and platform adoption across multiple teams. The role offers hybrid work with onsite and remote options, full ownership and impact, a supportive team and learning opportunities, plus benefits like flexible hours, professional development funds, medical and life insurance, and a commitment to diversity and inclusion (with AI-based screening) during hiring.

Zendesk is seeking a Senior Account Executive (new business heavy) to grow its Commercial/Mid-Market base in the Philippines, focusing on adding net-new customers and closing deals of varying sizes. The role centers on building relationships, presenting Zendesk solutions, and expanding partnerships by aligning with customers' goals. Responsibilities include driving top-line revenue with new logo acquisition, owning the pipeline, nurturing relationships for retention and expansion, cross-selling, leveraging data and intents to improve prospecting and retention, and leading complex, value-driven sales cycles with executive sponsorship. Qualifications include a BA/BS or equivalent, at least 4 years of B2B SaaS sales or solution engineering experience, ability to create and scale a pipeline, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari; travel as needed. The role follows a hybrid work model with part-time onsite in the local office, and Zendesk emphasizes diversity, equal opportunity, and accommodations, while noting that AI screening may be used in evaluating applicants.

Zendesk is seeking a Sales Operations Analyst to drive intelligent automation and data-driven workflows across the global GTM engine, partnering with Sales, Marketing, Product, and IT, with a strong emphasis on collaboration with the APAC team. You will lead systems optimization and Salesforce-integrated initiatives, design automations across the GTM stack, maintain key integrations, and build dashboards and alerts using SQL, AI, and BI to turn data into actionable insights. The role requires 3–5 years in Sales/Revenue Operations or Systems Analysis (preferably in SaaS/B2B), strong communication skills, Salesforce CRM knowledge, experience with internal CS software (Zendesk a plus), change management, and hands-on API-based integrations via iPaaS tools like Workato or Zapier. Successful candidates are action-oriented, globally collaborative, solution-driven, adaptable to a fast-paced environment, and may have familiarity with data governance standards such as GDPR. The position is hybrid (part in-office each week with scheduling determined by the hiring manager), and Zendesk emphasizes equal opportunity and inclusivity, with AI screening disclosures and accommodations available upon request.

The role supports the regional directive by collaborating with the partner team and internal cross-functional groups to manage the opportunity pipeline, assist with marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates should have SaaS experience, a robust, can-do entrepreneurial mindset, and strong critical thinking skills. Responsibilities include managing partner-sourced sales and recruitment pipelines for named partners or territories, supporting existing partners, recruiting new revenue-generating partners, expanding product knowledge, and collaborating across teams and with partner leadership to drive growth and GTM plans. Requirements include 2+ years in software sales (SaaS preferred), excellent communication and interpersonal skills, proficiency with Google Apps and CRM tools, self-motivation and adaptability in a fast-paced environment, fluency in English plus French or German (others a plus), and a bachelor’s degree is advantageous. The role is hybrid, with a mix of onsite and remote work and in-office days determined by the hiring manager, and Zendesk emphasizes fairness, diversity, and accessibility, including AI screening and accommodations if needed.

Zendesk is seeking a Principal PSE/Partner Sales Executive based in Singapore to drive partner-led growth across the Philippines and APAC by recruiting, onboarding, and enabling partners to meet revenue and profitability targets in alignment with Zendesk strategy. The role involves building a robust partner ecosystem, achieving both new business and expansion targets, assessing partner capacity, and training partners on Zendesk products, sales plays, and enablement tools. It also requires creating joint business plans with top partners, monitoring quarterly progress, coordinating with regional sales, and acting as a liaison to ensure GTM activities and opportunities to close deals. Additional responsibilities include collaborating with Marketing for joint GTM campaigns, managing CRM data and forecasts, maintaining a strong new business pipeline, and delivering product demos to prospects and executives. Candidates should have a Bachelor’s degree, 10+ years of B2B SaaS sales experience with quota attainment, strong communication and analytical skills, and adaptability to a fast-paced environment; Zendesk commits to equal opportunity, hybrid work, and diversity, with AI screening used in applications.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS business by acquiring new customers and expanding existing partnerships. You will drive top-line revenue, cross-sell additional products, and manage key relationships to maximize satisfaction and retention. The role requires leveraging data insights, aligning Zendesk products with client objectives, leading complex multi-month sales cycles with proof-of-concept stages, and maintaining a robust pipeline and forecast to exceed targets. Qualifications include a BA/BS, at least 5 years in Public Sector sales or solution engineering (SaaS preferred), a track record of hitting targets with VP/C-level executives, and experience with Salesforce, Outreach, and Clari; travel is required. The US OTE ranges from $223,000 to $335,000 (50/50 base/commission) with potential bonuses and benefits, and Zendesk emphasizes a hybrid work model, diversity and inclusion, and accommodations, with AI screening noted in the hiring process.

- This is a partner sales role focused on recruiting new partnerships and working with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions with partners. - Responsibilities include accelerating opportunity velocity with sales teams and partners, evangelizing SI partner and technology alliance capabilities to Zendesk sales, and creating/executing a regional go-to-market strategy plus partner-led campaigns with regional marketing to demonstrate ROI, while serving as the day-to-day liaison between partners and Zendesk sales to drive incremental revenue. - The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and BPO consultancies, strong executive presence, a solid understanding of Zendesk’s value proposition, tech savviness, comfort in a fast-paced environment, and a proven track record of meeting quotas and building cross-functional relationships. - The role offers full flexibility, with options to work remotely or from the Melbourne office, supported by digital tools and occasional in-person meetings or events at Zendesk spaces. - Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and notes that AI may be used in screening; accommodations are available for applicants with disabilities upon request.

As a Sales Operations Specialist on Zendesk's Global GTM xDR Operations team, you'll partner with the APAC Sales Development Leadership to drive efficiency and strategic impact in the top-of-funnel motion across the region. You’ll own strategic analytics and dashboards for SDR/BDR teams, track top-of-funnel metrics (leads, MQL/SQL conversion, persistence, campaign performance), shape AI/automation strategies within the GTM stack, ensure data quality in lead/contact/account data, provide front-line tool and data support, and collaborate with Revenue Ops, Marketing, and Systems for aligned workflows. Basic qualifications include 1–2 years in Sales Ops or business analysis in a SaaS environment, ability to translate data into actionable narratives, experience with Salesforce, Tableau, Looker, Snowflake, and proficiency in Google Workspace. Preferred qualifications include SQL, Lead Routing tools like LeanData, Sales Engagement platforms such as Groove or Outreach, and a demonstrated passion for AI/Tech innovations. Zendesk supports a hybrid work model with team-level in-office days, emphasizes growth and inclusion, and maintains equal opportunity with accommodations, noting that AI may be used in screening applicants in line with policy.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities through strategic prospecting across startups to enterprise accounts, while delivering an outstanding customer experience. The ideal candidate is native German, fluent in English, with optional Polish or another CEE language, at least 6 months of sales experience, a SaaS or consultative sales background, and a self-starter attitude with a track record of overachieving. The role is hybrid with part of the week in the Lisbon office (schedule set by the hiring manager), reflecting Zendesk’s flexible approach to remote and in-person work. Zendesk emphasizes support and culture, including strong leadership, a buddy system, and the tools provided to enable success, all in service of calm, effective customer experiences. The company is an equal opportunity employer, committed to diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening as part of the hiring process.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to generate deep business insights for the go-to-market organization. The role drives strategy and GTM programs, performing data analysis, setting financial goals, and informing deviations and potential investments to improve revenue and profitability, with forward-looking operational insight for senior executives. It is an individual contributor role reporting to the Sr. Director of GTM Sales Strategy and offers exposure to strategy, sales, marketing, customer experience, finance, and analytics. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and presenting strategic recommendations, and leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, Sales Ops and Sales, including TAM/SAM analysis, propensity modeling, account tiering, market segmentation, and HC planning. Desired qualifications include 8-10 years in a sales strategy or strategic analytics role, SaaS experience, proficiency with CRM and data analytics tools, SQL preferred, strong problem-solving and collaboration skills, and a quantitative degree (engineering/math/statistics) with MBA/MS preferred; the role requires Mexico City or Estado de Mexico location with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion.

Zendesk is hiring a Business Development Manager in Mexico City to build and lead an outbound prospecting team focused on acquiring new prospects across the Hispanic Latin America market to grow Zendesk’s footprint. The role is hands-on and requires strong business skills, processes, metrics, and cross-functional collaboration with operations, marketing, and sales to scale the region. Responsibilities include hiring, training, and managing the team; developing product and industry skills; motivating with incentives; preparing team members for future Account Executive roles; regularly reporting on lead quantity/quality and revenue; and working with Marketing and Sales to ensure opportunity quality and proper follow-up, with proficiency in Salesforce.com and Zendesk. Requirements include 5+ years in software sales (SaaS/CRM), a consistent 100%+ quota achievement as an individual contributor, 2+ years of management experience, excellent communication and time management, experience in a multicultural/high-growth environment, and fluency in Portuguese and English (Spanish desired). The position requires being physically located in and working from Mexico City or Mexico State, offers a hybrid work model, and reflects Zendesk’s commitment to diversity, inclusion, and fair hiring practices.

The Business Process Manager will lead ongoing transformation of Zendesk's business operations and core processes, acting as a key people manager to champion the customer experience across Customer Operations. Responsibilities include coaching a team of continuous improvement and business process analysts, establishing operating rhythms across time zones, fostering a culture of measurable, iterative improvement and psychological safety, and leading CI activities through analysis, discovery, implementation, measurement, and sustainment; owning portfolio intake, prioritization, capacity planning, and balancing quick wins with transformational initiatives; and creating standards, business cases, and ROI models linked to metrics like GRR, CSAT/NPS, AHT, FCR, quality, and cost. Experience required includes 7+ years in Business Operations/Project/Process Management, 2+ years of people management leading CI and operations teams, proven delivery of complex cross-functional programs with quantified outcomes, and proficiency in CI/Lean methods and program tools (Google Suite, Smartsheet, Asana, Jira, Confluence). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement requiring in-office time, and Zendesk emphasizes flexible hours, remote work, diversity and inclusion, and community engagement. Zendesk notes that AI or automated decision systems may be used to screen applications, and the company provides equal opportunity employment with accommodations for applicants with disabilities, including a contact email for accommodation requests.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies that deliver measurable business impact at scale. Primary responsibilities include serving as a technical strategist, developing and executing customer technical roadmaps, architecting CX ecosystems, leading executive reviews, coordinating Zendesk resources, and mentoring other TAMs while feeding product insights to influence roadmaps. Required qualifications encompass 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes, deep SaaS and service-management expertise, executive-level advisory experience, and strong cross-functional leadership and communication skills; familiarity with Zendesk products is a plus. Key competencies emphasize strategic leadership, ROI-driven business impact, enterprise influence, mentorship, and the ability to communicate complex technical concepts to diverse stakeholders, with English required and Portuguese a plus. The role is based in Mexico (Mexico City or State of Mexico) with a hybrid in-office/remote schedule, and Zendesk highlights its inclusive culture, while noting AI screening and accommodation options for applicants.

Zendesk is seeking an Account Executive with a proven B2B/AI sales track record to grow the business by acquiring new customers, expanding offerings, and deepening partnerships. The role focuses on direct revenue growth, cross-selling, nurturing key relationships for retention, leveraging data insights and adoption history to prospect and improve conversion, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles, secure C-level sponsorship, collaborate with internal teams, negotiate and close multi-month deals with PoC stages, and maintain a robust pipeline and accurate forecast. Required qualifications include a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, is an equal opportunity employer committed to diversity and inclusion with accommodations for applicants, and may use AI screening in evaluating candidates.

Zendesk is seeking an Enterprise Account Executive with a proven B2B SaaS sales record to grow its enterprise customer base and deepen partnerships. The role focuses on driving revenue from new top-tier accounts, cross-selling to existing customers, and building long-term strategic relationships. Key duties include leading complex value-driven sales cycles with proof-of-concept stages, maintaining a robust pipeline and forecast, and using data and customer insights to improve acquisition and retention. Ideal candidates have a BA/BS, 8+ years in cloud software sales, a track record of hitting targets (including VP/C-level engagements), and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. The role is hybrid with part-time in-office requirements, and Zendesk emphasizes fairness and inclusion, along with AI screening and accommodations upon request.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration expertise, an agile startup-style approach, and willingness to travel 4-6 weeks for client engagements. The role aims to revolutionize customer experiences through optimized Zendesk implementations, drawing on backgrounds as an Assist/Professional Services Consultant or a tech-savvy Customer Success Manager with a strong customer-centric focus. Key responsibilities include client engagement and discovery, hands-on design and integration of Zendesk solutions, project management, training and enablement, continuous improvement, and travel to client sites as needed. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, solid CRM and customer-support operations understanding, a proven consulting or similar track record, and strong communication, problem-solving, and adaptability in an agile environment. The position offers a hybrid US work setup with a base/OTE of $226k-$338k (70/30), potential bonuses and benefits, and a culture emphasizing collaboration, growth, wellbeing, equal opportunity, and accommodations.

The AI Specialist, Customer Success at Zendesk is a hands-on advisor who helps customers realize business value from Zendesk’s AI agents, working with stakeholders from CXOs to product teams to deliver ROI and drive innovation. The overarching objective is to accelerate value realization, maximize outcomes and ROI, and function as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, drive adoption across the CX journey, analyze performance data to forecast risks and opportunities, and pursue expansion and renewals. Requirements include 5+ years in Customer Success or Experience, enterprise SaaS/GTM experience, a bachelor’s degree, experience deploying AI/SaaS, ability to articulate AI concepts to technical and executive audiences, strong relationship and analytics skills, and professional proficiency in Japanese and English. The role is hybrid with in-office and remote components, Zendesk emphasizes diversity and equal opportunity, and applicants should note AI-based screening and accommodation options.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions for strategic customers, ensuring technical quality and translating business objectives into scalable cloud architectures. Responsibilities include People Leadership & Mentorship (coaching, performance feedback, career development, AWS deployment and coding standards in Python/Node.js, handling escalations, and resource planning across concurrent engagements). Technical Oversight & Quality Assurance covers governance of end-to-end delivery, standardizing documentation through Technical Design Documents and Custom App Specifications, and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. Cross-Functional Collaboration entails partnering with Engagement Managers, Services Consultants, and Solution Architects as the lead technical voice, advocating for product enhancements with Product/Engineering, and supporting Pre-Sales with technical reviews and scoping. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years of hands-on experience building, migrating, and deploying complex cloud solutions, strong AWS and contact center integration expertise, proficiency in Python/Node.js/Java, REST APIs and SaaS familiarity, and excellent communication and problem-solving skills; the US OTE range is $210,000 to $316,000 with a hybrid in-office work arrangement.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

This role is an AI Sales Specialist within Zendesk’s EMC segment in the Americas, a quota-carrying overlay position that partners with the Core Account Executive team to prospect, demo, and close deals around Zendesk’s AI products using value-based solutions. Key duties include owning sales quotas, collaborating with the core sales team to grow revenue from existing Zendesk accounts and new opportunities, building strong customer relationships, leading AI proofs of concept, and working with the AI Success team to identify expansion and cross-sell opportunities while optimizing commercial modeling and forecasted automation rates. The role also emphasizes AI sales enablement, acting as a subject matter expert, owning enablement initiatives in the assigned territory, and ensuring Core AEs receive product updates, plays, and market insights to aid prospecting and qualification. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication skills, willingness to travel, and favorable experience in overlay/co-sell roles, along with strong collaboration across sales teams and leadership. Compensation features an annualized US OTE of $226k-$340k (60/40 base/commission) with a hybrid in-office schedule, and Zendesk’s commitment to diversity, equal opportunity employment, and accommodations.

Zendesk is seeking a Senior Sales Manager to lead a high-performing Commercial field sales team focused on enterprise accounts (500–1,500 employees) using a solution- and value-driven approach. The role demands strong leadership, creating an inclusive culture, mentoring and onboarding Commercial Account Executives, engaging with C-level executives, and coordinating with cross-functional teams to build pipeline and achieve bookings targets, including MEDDPICC deal reviews and accurate quarterly forecasts. Responsibilities also include weekly forecast meetings, coaching on sales strategies, monitoring activity and results, leading demand generation, and developing executive relationships to support success. Requirements include 10+ years in software sales with 3–5+ years in management, a proven track record of quota attainment and profitability, experience managing Commercial AEs in a B2B software environment, excellent presentation and listening skills, and the ability to hire and train new AEs; CX experience is a plus. The role is hybrid, combining in-office presence with remote work, and Zendesk emphasizes equal opportunity, diversity, and inclusion, notes AI may be used in screening, and offers accommodations for disabilities and veterans with contact details provided.

The role is Strategic Enterprise Account Executive at Zendesk, focused on revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to complex business needs. Responsibilities include developing and executing strategic sales plans to meet quotas, engaging C-level executives, closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining an AI-focused sales pipeline and accurate forecasts, and staying current on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of exceeding targets, the ability to influence executives, excellent communication and negotiation skills, and familiarity with CRM tools (Salesforce preferred). Why Zendesk? Opportunities to work with cutting-edge technology, a collaborative culture, competitive compensation with uncapped commissions, and comprehensive benefits; the US OTE range is $283,000–$425,000 with a 50/50 base/commission split, with offers based on capabilities and location. Zendesk is an equal opportunity employer that values diversity and inclusion, notes AI may be used in screening applicants, supports a hybrid work model, and provides accommodations upon request.

Zendesk is a leading customer experience and support platform seeking motivated software sales professionals. The role is a pure hunting sales position in the Commercial/Enterprise market across Asia, with no prior experience required but a strong drive to succeed in a fast-paced tech sales environment. Key responsibilities include engaging with prospects to identify pain points, generating high-value pipeline through targeted prospecting, collaborating with the sales team to target accounts, and maintaining a strong pipeline with excellent customer experience. Desired experience includes at least 2 years in sales/BD in the Commercial/Enterprise segment (preferably with India-based prospects), strong communication and self-starter traits, Mandarin/Cantonese language ability, and a bachelor’s degree is preferred. The role is hybrid with part in-office attendance, and Zendesk emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities, while AI screening may be used in evaluating applications.

The Agentic Tribe is hiring a Staff AI Agent Engineer to lead the design, development, and deployment of Gen3—a goal-oriented, multi-agent LLM-powered system that can reason, plan, and adapt to user needs in real time. You’ll architect stateful, scalable AI agents with Python and frameworks like LangChain, oversee integration with enterprise systems and APIs, evaluate foundation models, and own the deployment lifecycle while mentoring others. Core competencies include LLM-oriented system design, tool integration, retrieval-augmented generation, evaluation/observability, safety and reliability, performance optimization, planning and long-term memory, and programming with Python/FastAPI and cloud CI/CD, with bonuses for advanced degrees and experience turning research into production or fine-tuning techniques. The interview process spans five steps (intro call, one technical interview, take-home challenge, two technical interviews, final interview) and the Poland base salary range is zł392,000– zł588,000 with potential bonuses, plus a hybrid on-site/remote work arrangement. Zendesk emphasizes equal opportunity, diversity and inclusion, accommodations for applicants with disabilities, and notes candidate privacy and AI screening as part of its hiring process.

The role is a Managed Services Consultant in Zendesk's Professional Services, acting as an experience-maker for enterprise customers and helping them map business needs to Zendesk products. You will manage a portfolio of Managed Services customers, maintain product expertise, provide proactive guidance, delegate requests to global teammates, help establish premier service policies, and address high-impact issues to build ongoing customer value. Basic qualifications include 3+ years in consulting or customer success, a solid understanding of support processes, strong communication and relationship leadership, empathy, and the ability to travel up to 10%. Preferred qualifications include technical curiosity, experience at a technology company or consultancy, Zendesk or SaaS product experience, and multilingual abilities. The role follows a hybrid work model (Lisbon office with part-time in-office requirement), and Zendesk emphasizes diversity and inclusion, with AI screening and accommodations available for applicants.

Zendesk is hiring a Customer Success Manager, Pulse, an advisory role that centers on using Zendesk’s AI-powered solutions to guide customers to their business outcomes and to own the customer relationship end-to-end. The role’s overarching objective is proactive health management, accelerated product adoption, and clear ROI realization across customer relationships by leveraging advanced AI capabilities. You’ll own the customer journey from onboarding to renewal, design outcome-driven success plans, coordinate with professional services, and champion value realization and growth for customers. The ideal candidate has 5+ years of experience in customer success or related roles in enterprise technology/SaaS, a strong technical/AI/product background, good business acumen, stakeholder influence skills, and proficiency with CS tools and analytics. Compensation includes US OTE of $118,000–$178,000 with a 70/30 base-to-commission mix (potential bonuses), and Zendesk emphasizes a hybrid, inclusive work culture with AI-based screening and a commitment to equal opportunity.

Zendesk is seeking a Director of Process Innovation and AI Strategy for the Finance organization to lead a high-impact transformation across the CFO functions, optimizing end-to-end processes, scaling automation (including AI), and improving service quality and controls, while owning strategy, roadmap, and delivery and partnering with SMEs, shared services, IT, and cross-functional leaders under the Executive Steering Committee. The role is a career-defining opportunity to foster ideation, AI exploration, and real transformation across the CFO, building an AI-enabled culture and collaborating with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery, while developing “skills of the future” in Finance. Key responsibilities include designing and delivering an enterprise finance optimization and automation strategy with multi-year roadmaps aligned to priorities and KPIs, reporting progress to the Executive Steering Committee, and producing executive-ready dashboards; driving end-to-end process optimization to simplify processes, reduce handoffs, and standardize policies; and leading an AI/automation portfolio (RPA, iPaaS, AI/LLM) with governance and scalable, high-ROI use cases. Requirements include 12+ years in Finance transformation within SaaS/tech and 3+ years leading cross-functional initiatives at Director level, deep O2C/P2P/R2R/FP&A expertise in global/shared services, hands-on process mapping and operating model design, familiarity with ERP/CRM/CX/HCM, iPaaS, RPA, analytics tools, knowledge of AI/LLM tools, Lean/Six Sigma Black Belt preferred, and strong change management and SOX/audit readiness. Compensation ranges US base 178k-266k with potential bonus and benefits; hybrid work arrangement; Zendesk emphasizes flexible in-office and remote work and a commitment to diversity, equity, and inclusion; AI may be used in screening and accommodations are available for applicants with disabilities.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

The Senior Solutions Consultant at Zendesk will lead the transformation of how brands use Zendesk’s AI-powered CX/ES platform, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to architect scalable, AI-driven solutions that drive growth and measurable results. You’ll lead technical and business discovery, conduct AI readiness assessments, design tailored demos and proofs of value, and own end-to-end engagements from qualification to pilot, ensuring alignment with customer goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, translate advanced AI/ML capabilities into business stories for audiences from IT to the C-suite, and partner cross-functionally to influence product roadmaps and go-to-market strategies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, experience delivering pilots/POCs, deep AI understanding (LLMs, NLP, automation), and domain expertise in CCaaS, ITSM, BI, WFM, or middleware, plus strong analytical storytelling and travel willingness. Zendesk emphasizes a hybrid, inclusive culture, commitment to diversity and equal opportunity, and notes that AI may be used in screening applicants, while offering accommodations to applicants with disabilities.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, and qualify opportunities for Account Executives. The role involves using strong communication to upsell and cross-sell, being the face of the brand, and contributing to a collaborative, multicultural team that delivers an outstanding customer experience. You should be fluent in Swedish or Danish and English, have a passion for consultative sales, with SaaS sales experience preferred but not required if you have a relevant degree or internship, and possess a self-starting, “can-do” attitude. The position is hybrid with part of the week in the Lisbon office and part remote, with the specific in-office schedule determined by the hiring manager, and is positioned as a chance to start or advance a sales career at Zendesk. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI to screen applicants, and frames its mission around the intelligent heart of customer experience, with accommodations available for applicants.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake to help 170,000+ businesses understand customer interactions. The role focuses on building core data services and delivering tools for customers and internal teams to enable high-quality software projects on time, with a platform that supports customer reporting, ML initiatives, and internal analytics. Key duties include publishing well-tested production code, designing core data platform features, diagnosing production issues, optimizing pipelines for throughput and data quality, and collaborating to solve technical challenges with leadership and mentorship. Qualifications include 6+ years in software/data engineering with 3+ years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java/Python/Scala, AWS, high availability, Kubernetes, data modeling, and familiarity with ETL, build/deploy tools, Kafka, Airflow, Celery, and AWS Step Functions. The role is based in Karnataka or Maharashtra with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening practices, and accommodations for applicants.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to develop software solutions, integrate data across SaaS systems, and enhance employee and customer experiences with Zendesk products. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; conducting unit, integration, and UAT testing; participating in backlog refinement, sprint planning, and daily stand-ups; exploring AI-driven automation; and collaborating with developers, solution architects, and business analysts. Qualifications require 5+ years in backend or integration engineering, advanced Java (required) with optional Node.js or Python, design and maintenance of RESTful APIs and event-driven architectures, and AWS serverless or equivalent cloud experience, along with SaaS integration and Agile/DevOps experience. Preferred skills include Node.js, Python, or Bash scripting; familiarity with iPaaS and low-code platforms; CI/CD tooling; observability and monitoring; security, data management, and data orchestration; change management; and AI/ML exposure. The role is hybrid with on-site attendance three days a week from 12:00 PM to 8:00 PM in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and diversity while noting possible AI screening in the hiring process, along with privacy and accommodation options.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Sales Development professional for its EMEA region to build the sales and talent pipeline through outbound prospecting and targeted outreach to startups, unicorns, and enterprise customers, while delivering an outstanding customer experience in a fast-paced, collaborative culture. The role involves being a core member of the sales team, driving new business, managing a busy outbound pipeline, and creatively sourcing leads via social tools, with a target-driven mindset and a strong brand-facing approach. Qualifications include fluency in English and Arabic, at least 6 months in a sales-related role, an interest in consultative SaaS sales, excellent written and verbal communication, a bachelor’s or master’s degree preferred, and availability to work in Lisbon in a hybrid model (part in office, part remote). Why Zendesk: a supportive leadership team, a buddy system, flexible work options with necessary tools, and a culture focused on career development and delivering a top-tier customer experience, with a hybrid setup that combines onsite collaboration and remote work. Zendesk is an equal opportunity employer, may use AI-based screening, is committed to diversity and inclusion, offers accommodations for applicants with disabilities, and invites candidates to apply via the Zendesk careers site, with accommodations coordinated through a dedicated contact if needed.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk is seeking a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal integrations. You will drive system design and development across multiple teams to deliver reliable, secure, scalable, and extensible enterprise software, modernize the data platform, and implement event-driven real-time workflows. The role involves collaborating with Product Managers, Designers, and Engineering Leaders to execute the technical strategy, proactively mitigate issues, build reusable components, participate in code reviews, own end-to-end delivery, mentor engineers, and lead agile ceremonies and on-call readiness. Required qualifications include 12+ years of frontend SaaS experience, 10+ years with JavaScript/TypeScript and React/Redux, testing with Cypress/Jest, strong REST API and data layer design, multi-tenant architecture expertise, and autonomous, communicative leadership. The position is described as Pune-based with a 3-day-per-week in-office requirement, but Zendesk notes location restrictions to Karnataka or Maharashtra for hires, and the company emphasizes hybrid work, AI screening in recruitment, and a commitment to diversity and accommodations.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk’s Contact Center Center of Excellence is seeking a Senior Platform Architect with deep expertise in contact center technologies (Zendesk, Amazon Connect, AWS) to design, implement, and lead scalable CX solutions and provide strategic technical leadership. The role’s core daily activities include architecting and optimizing solutions, defining a long-term technology roadmap, mentoring presales teams, driving AI/automation adoption, ensuring security and compliance, supporting pre-sales with discovery, demos, and PoCs, and creating technical documentation and sales collateral while coordinating with vendors. Key responsibilities emphasize strategic leadership of the architectural vision, end-to-end solution design across Zendesk, Amazon Connect, and AWS, integration management, technical oversight of pre-sales, stakeholder collaboration, ongoing innovation, and governance for security and performance. Qualifications require a bachelor’s or master’s in CS/IT/Business, at least 10 years in solution architecture with 5+ years in contact center technologies (Amazon Connect and preferably Zendesk), strong proficiency with AWS services (Lambda, Lex, IAM, DynamoDB, etc.), and proven leadership and communication skills; preferred credentials include Zendesk and AWS certifications and experience with omnichannel, WFM, and analytics, plus Agile/DevOps familiarity. Zendesk notes its hybrid work model and commitment to diversity, equal opportunity, and potential AI screening, with accommodations available upon request and a global, inclusive hiring approach.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 knowledge, particularly in SaaS, to lead revenue recognition for customer contracts and oversee related processes, systems, and policies. Responsibilities include ensuring fundamental ASC 606 compliance, advising Revenue Operations and Legal on contracts and amendments, making data-driven decisions with actionable metrics, driving continuous improvement of revenue processes and systems, ensuring data integrity, resolving system discrepancies, and supporting financial reporting and audits. Qualifications include extensive ASC 606 experience in SaaS, a degree in Accounting or Finance (CPA preferred), proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, strong analytical and collaboration skills, detail orientation and time management, a proven track record of delivering projects, and the ability to work US hours. The role is based in Mexico City or Estado de Mexico, with a hybrid work model that requires some in-office presence and a schedule to be determined by the hiring manager. Zendesk highlights a people-centric, diverse, and inclusive culture with flexible benefits, remote options, and a commitment to equal opportunity, while noting that AI screening may be used and accommodations are available upon request.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk’s Product Security team builds processes and tools, including a bug bounty program, Security Champions, security reviews, and testing tooling, to bake security into products and guide secure decisions across the software development lifecycle. The role emphasizes secure-by-design product security reviews with local partners and the development of new security tooling and customer-facing features. You’ll work on distributed, high-scale integrations with SaaS providers (Slack, Atlassian, AWS), processing around 10 million events per day and collaborating with engineers to address security at scale. The ideal candidate has 9+ years of full-stack experience (React/JS/Node/TS), strong frontend and backend skills, experience with mono-repos and Salesforce/Jira/Slack integrations, and the ability to mentor others and champion accessibility. Zendesk supports a hybrid work model with relocation to Pune and location restrictions to Karnataka or Maharashtra, along with a commitment to diversity and inclusion and the use of AI in screening plus accommodations for disabilities.

Zendesk is a leader in customer experience solutions and runs a Center of Excellence to optimize support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to improve customer interactions and efficiency. They are hiring a Sales Specialist with deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk Contact Center as a Service for the commercial segment in the Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with Account Executives, pre-sales, and partners; aligning with AWS and Amazon Connect AEs; running customer discovery calls, managing deal progress, forecasting with regional teams, and delivering tailored value propositions while representing Zendesk at regional events. Required qualifications include a minimum of 7 years in cloud contact center sales, channel sales experience, C-level selling experience, ability to work autonomously in a fast-paced environment, and strong communication skills, with Zendesk/Amazon Connect experience being advantageous. The role offers a competitive package, including an annual OTE of $234,000–$352,000 with a 60/40 base/commission split, potential bonuses and benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and diversity.

Zendesk is seeking a Senior Contact Center Sales Specialist - LATAM to drive awareness and sales of Zendesk's CCaaS platform across Latin America, preferably with deep experience in Zendesk, Amazon Connect, or AWS-based contact center solutions. The role involves collaborating with Zendesk Account Executives, pre-sales teams, and partners; engaging with vendors and delivery partners; managing customer discovery calls and deal progress; partnering with AWS AEs; running forecast cadences; coordinating with pre-sales to tailor value propositions; and representing Zendesk at regional events. Required qualifications include at least 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, technical familiarity with Zendesk and Amazon Connect or similar tech, and a proven track record of meeting sales targets and engaging at the C-level. The position is based in Mexico City or Estado de Mexico with a hybrid work arrangement requiring in-office presence part of the week, as determined by the hiring manager, and offers opportunities for professional growth in a collaborative environment. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by using AI-driven insights to accelerate revenue and deliver scalable, exceptional customer experiences. The role involves acquiring new SMB customers, nurturing relationships, leading complex AI-informed sales cycles, co-creating AI transformation roadmaps with measurable KPIs, and developing data-backed ROI cases to influence procurement and upsell. You’ll conduct consultative technical conversations on AI product architecture with Solutions Engineers and cross-functional teams, pursue cross-sell/up-sell opportunities, and maintain a robust Salesforce pipeline with accurate forecasts. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI integrations, excellent organizational and forecasting skills, a BA/BS, willingness to travel, and a requirement to be located in Mexico City or Estado de Mexico for a hybrid work arrangement. Zendesk emphasizes a customer-centric, data-driven, collaborative culture with a commitment to diversity and inclusion, notes that AI may screen applications, and offers a flexible hybrid work model.

The role is a Services Consultant who leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with business goals. Responsibilities include serving as a Zendesk for Contact Center SME, leading design workshops, producing Technical Design Documents, configuring and deploying AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and providing client training and handovers plus regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years of hands-on cloud-based solution work, experience deploying AWS environments, automation and integration across contact centers, and strong programming skills (Python/AWS Lambda) with a passion for building contact center solutions. Zendesk emphasizes a strong culture with competitive pay and benefits, a hybrid work model that mixes onsite collaboration with remote work, and a commitment to diversity, inclusion, and community involvement. The company is an equal opportunity employer, may use AI to screen applications, and provides accommodations for applicants with disabilities upon request.

As a Solutions Architect, you’ll be the key technical expert in the pre-sales process, working with the Contact Center Platform Architecture team and customers to design and scope customized Zendesk solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping by analyzing customer requirements, creating detailed professional services estimates and proposals, and articulating complex technical concepts clearly to technical and executive audiences while maintaining deep Zendesk Contact Center product expertise. You will partner closely with the Professional Services team to ensure a seamless transition from sales to project delivery, setting the implementation team up for success. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years building/deploying complex cloud-based solutions, experience implementing AWS environments with Amazon Connect as a must-have, and the ability to translate business objectives into technical solutions and estimates with exceptional communication. The role offers a hybrid work model with partial in-office days, reflects Zendesk’s inclusive culture and equal opportunity stance, notes AI screening may be used, and provides accommodations upon request.

- The role is a Technical Architect at Zendesk who develops customized technical solutions aligned with customers' business needs, owning the end-to-end delivery of implementations and configuring AWS resources for Zendesk Contact Center deployments. - Responsibilities include understanding customer requirements, leading multiplate development and architecture resources, mentoring juniors, translating business objectives into technical solutions, and collaborating with Zendesk Professional Services as the lead technical solution designer in cross-functional engagements. - Required qualifications include a Bachelor's or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building cloud-based solutions, proficiency in backend languages (Java, C#, Node.js, Python), AWS experience, RESTful API familiarity, and strong hands-on coding with AWS Lambda and Python. - Additional duties include producing Technical Design Documents and Zendesk Custom App Specifications, supporting development and testing, assisting in Zendesk environment configuration, conducting technical trainings, and maintaining ongoing communication with Engagement Managers while managing multiple projects. - Zendesk emphasizes a hybrid work model, global diversity and inclusion, equal opportunity employment, AI-based screening for applicants, and accommodations for disabilities, with some in-person attendance required at a local office schedule.

The Senior Engagement Manager at Zendesk will be pivotal in driving the success of complex, high-value client projects, requiring leadership, influential communication, advanced project management, strategic thinking, and mentoring of junior team members. Key responsibilities include serving as the lead client contact, overseeing projects from inception to completion within budget and quality standards, refining delivery methodologies, proactively managing risk, providing strategic oversight, supporting proposals and contract negotiations, staying current with industry trends, collaborating cross-functionally, and ensuring profitability. Qualifications require Spanish and English (Portuguese preferred), 5+ years in client-facing consultancy or professional services with significant leadership, the ability to manage multiple engagements, strong strategic and analytical thinking, excellent interpersonal and communication skills, proficiency with project management software and CRM tools, a bachelor’s degree (Master’s a plus), experience with various contract types, and willingness to travel up to 25%. Location and work approach specify that candidates must be located in Mexico City or Estado de Mexico, with a hybrid schedule that combines onsite and remote work and in-office days determined by the hiring manager. Zendesk emphasizes a diverse, inclusive culture with flexible work options, social impact involvement, and notes AI screening and accommodations processes, reaffirming its status as an equal opportunity employer.

Zendesk is hiring a Manager of the Business Development team for the EMEA region (expanding from its Lisbon hub) to recruit, train, and lead SDRs and BDRs and shape the development of their programs. The role combines leadership and hands-on program development, with responsibility for hiring, coaching, and developing early-career sales talent, inspiring the team to consistently exceed targets, and accelerating career progression while driving agile processes. Candidates must have prior managerial experience with BDRs/SDRs, be fluent in German or Dutch, and bring SaaS sales experience (preferably in Support, Sales, or CRM) with a history of meeting or beating quota, plus expertise in demand generation and cross-functional collaboration. The position is hybrid, offering Mondays and Fridays remote work and in-office presence in Lisbon on Tue-Thu, with the specific schedule determined by the hiring manager, and requires collaboration with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Zendesk emphasizes equality, diversity, and inclusion, may use AI in screening, provides accommodations for applicants with disabilities, and maintains a culture-focused, inclusive environment supported by its global offices and hybrid work model.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

The Prospecting Acceleration Specialist at Zendesk plays a critical role in regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to accelerate ramp time and improve pipeline conversion. You’ll onboard new BDRs through in-person and virtual programs and deliver ongoing enablement on messaging, tools, objection handling, and prospecting strategy. You’ll optimize outbound sequences and messaging using performance data, partner with cross-functional teams, provide field coaching, and surface regional insights to improve programs. Candidates should have 2–4+ years in Sales Development (ideally in SaaS), experience as a BDR at Zendesk or similar, and expertise with outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), plus a strong coaching ability, data-driven mindset, and communication skills. Zendesk emphasizes a hybrid work model, global impact, diversity and inclusion, and equal opportunity employment, with AI screening and accommodations options for applicants.

Zendesk is hiring a Digital Inside Sales Specialist who will become a product expert and articulate Zendesk’s value to both new and existing customers, helping them make informed decisions across multiple touchpoints as part of a new fast-growing team, with training requiring travel to an office before moving to a hybrid schedule. The role's responsibilities include handling a high volume of inbound leads and existing customers via calls, meetings, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and demos; understanding customer needs and turning them into Zendesk champions; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Qualifications include excellent English written communication, the ability to work with a global client base, 2+ years of sales experience (software/SaaS preferred), a strong passion for Zendesk technology, outstanding organizational skills to multitask, and the ability to thrive in a fast-paced environment; in-office work is required 3 days per week. The role features a hybrid work model designed to balance onsite collaboration with remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity employment, may use AI for screening, supports diversity and inclusion, and provides accommodations for applicants with disabilities, including contact information for accommodation requests.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS base, focusing on acquiring new logos and expanding existing partnerships by aligning Zendesk products with clients’ business objectives. The role involves driving top-line revenue, cross-selling to optimize account value, managing key relationships for retention, using data and adoption history to improve win rates and expansion, and creating quarterly territory plans to increase market share. It requires leading complex, multi-month, value-centric sales cycles with proof-of-concept stages, securing C-level sponsorship, collaborating with internal teams to optimize sales strategy, and closing deals with strong negotiation and forecasting skills. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting targets, experience selling to VP and C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. Compensation includes an annualized US OTE of $283,000–$425,000 with a 50/50 base/commission split, potential bonuses or benefits, and Zendesk’s emphasis on hybrid work, diversity, inclusion, and accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive with a proven B2B SaaS sales track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. The role focuses on driving top-line revenue by acquiring new enterprise customers, proactively cross-selling to existing clients, nurturing relationships for retention and strategic partnerships, and using data insights and adoption history to improve prospecting and retention. Key duties include creating quarterly territory plans to increase market share, aligning Zendesk products with client objectives to secure expansions, leading complex multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and forecast to exceed goals, and establishing C-level sponsorship while collaborating with internal teams to close deals. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club membership is a plus), experience selling to VP/C-level executives, the ability to travel, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk offers a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The role is a Zendesk Managed Services consultant responsible for a portfolio of customers, managing backlog, optimizing usage, consulting on best practices, and delivering hands-on support to ensure ongoing value. Responsibilities include minimizing churn, prioritizing work within available hours, maintaining product expertise, educating customers, delegating tasks globally while ensuring quality, helping establish service policies, providing business consultation, handling high-profile escalations, and balancing competing priorities to ensure on-time delivery. Requirements include a bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship skills, comfort interfacing with managers, empathy and technical enthusiasm, travel up to 20%, and English proficiency. Zendesk highlights a hybrid, flexible-work culture with remote options and in-office collaboration part of the week, plus a focus on work-life balance, diversity and inclusion, and social impact. The US base salary range is $106,000–$160,000, with potential bonuses or benefits, and offers are determined by capabilities, experience, and location, with notices about AI screening and equal opportunity employment.

Zendesk is seeking a Design Operations Intern (also known as a Design Program Manager or Producer intern) to join the Product Design team with a specific focus on AI Enablement, responsible for optimizing design workflows, piloting new AI capabilities, and integrating AI as a partner for craft and speed while keeping a human-in-the-loop approach. The role reports to the Director of Product Design Operations and collaborates with the AI Champions to operationalize the future of design at Zendesk. The ideal candidate is AI-literate, process-oriented, people-centered, design-minded, and critically optimistic, able to translate AI capabilities into practical guidance and to question fairness, transparency, and inclusivity. Key responsibilities include workflow optimization for design and research processes enabled by AI, auditing and maintaining an internal AI tool inventory, creating AI-in-Design enablement materials, coordinating the AI Champions program and knowledge-sharing rituals, and measuring adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with Design Thinking and AI tools, strong organizational skills, curiosity, inclusive design focus, and knowledge of ethical AI frameworks; compensation is a US hourly base rate of $31.25-$61.00 with potential bonuses, and the role is hybrid with some in-office presence.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer II for the Messaging Experience group to build integrations and connectors to the ES platform used by thousands, as part of Sunshine Conversations which powers omnichannel experiences across Slack, WhatsApp, Instagram, Messenger and more. In this role you'll own features end-to-end—from design to rollout—draft short design docs for medium to large changes, contribute to platform and data model decisions, and work on reliability and scalability while maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, help improve engineering culture by leading occasional tech talks, and advocate for improvements to CI/CD, monitoring dashboards, and deployment practices. Required qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, with autonomy and collaboration in agile teams; preferred qualifications include experience with distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes/AWS observability, SaaS product development, and event-driven architectures. The role offers a hybrid work arrangement with in-office time, and Zendesk emphasizes diversity, inclusion, equal opportunity, and accommodations, noting that AI may be used in screening applicants.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize the overall Quote-to-Cash framework. The role oversees daily operations of quoting and billing systems, leads initiatives to improve these processes, uses project management to update on internal projects and roadmaps, and serves as the primary liaison to the global Revenue Operations team while-building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems with a commerce-to-cash focus, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, and experience with system implementations and UAT; Salesforce, CPQ, and Zuora experience are a plus. The US base salary range is $116,000-$174,000 with potential bonuses or incentives, and the role follows a hybrid model requiring some in-office presence. Zendesk emphasizes inclusion and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities within a flexible, globally dispersed work environment.

Zendesk is seeking a Corporate Account Executive in a hybrid role (London or Dublin) requiring at least two days in the office per week to grow its corporate SaaS footprint by hunting for new opportunities and closing deals of varying sizes. The role focuses on building and maintaining broad relationships, driving revenue growth, cross-selling, and aligning Zendesk’s products with customers’ goals while leading competitive sales cycles. You’ll maintain a robust Salesforce pipeline, provide accurate weekly, monthly, and quarterly forecasts, and work with internal teams to optimize sales strategies and exceed revenue targets. Requirements include a BA/BS or equivalent, at least 2 years closing B2B SaaS deals or solution engineering experience, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, and Clari, plus an entrepreneurial mindset. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities.

Zendesk in Pune is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R and S2P processes to optimize finance value streams through technology. The role serves as the functional lead on projects, gathering and documenting requirements with finance stakeholders, coordinating cross-functional collaboration, participating in Agile ceremonies, and using AI tools to streamline requirements, plus conducting UAT and supporting change management. Candidates should have 8+ years in business systems analysis (preferably in finance value streams and SaaS), with extensive Workday Adaptive Insights/Adaptive experience, knowledge of NetSuite and Coupa for cross-platform integrations, Agile practice, Jira proficiency, and strong communication and presentation skills. Zendesk highlights core values of exceptional service, delivering simple solutions, taking pride in work, and caring for each other, while maintaining a commitment to diversity, inclusion and equal opportunity. The role is hybrid with in-office requirements and is restricted to candidates physically located in Karnataka or Maharashtra, with accommodations available for disabilities and AI screening of applications.

Zendesk is seeking a Platform Engineer for the Deploy Team to enhance deployment tools and infrastructure used by more than 1,000 engineers, focusing on CI/CD pipelines, Kubernetes-based deployment automation, reliability, and AI-assisted workflows. The mission is to simplify deployment processes by building easy-to-use tools and clear standards so any engineering team can release software smoothly, with AI-enabled automation, monitoring, and improved reliability. Responsibilities include building and maintaining deployment infrastructure and internal tools, collaborating with engineering teams to implement best practices, supporting Kubernetes-based automation, monitoring systems, incident response, and driving improvements in speed, security, and scalability via infrastructure as code. Requirements include experience in DevOps/SRE/Platform Engineering, strong container/Kubernetes/Docker knowledge, coding in Go/Python/Ruby/Bash, familiarity with Terraform or CloudFormation, production systems experience, and experience with monitoring tools like Prometheus, Grafana, or Datadog; nice-to-haves include ArgoCD/Spinnaker, Jsonnet, GitOps, cloud/hybrid setups, and frontend development. The Poland base salary ranges PLN 179,000 to PLN 269,000 annually, with possible bonuses and incentives, plus a hybrid work model requiring some in-office time, opportunities for growth, and a commitment to diversity, inclusion, AI-assisted screening, and accommodations.

Zendesk is seeking a Senior Product Designer for the Omnichannel Routing team to shape intuitive, scalable, AI-driven routing experiences that get tickets to the right agents through configurable routes. The role requires strong cross-functional collaboration, a user-centered storytelling approach, and the ability to explore new tools while keeping users at the center. Daily tasks include crafting design solutions that simplify complexity, defining user journeys, growing concepts through exploration and validation, leading remote design thinking sessions, and delivering prototypes and production-ready visuals while defending decisions to partners and executives. Qualifications include 3-5 years in product design, enterprise UX/UI experience, expertise in interaction design, information architecture, systems thinking, and proficiency with Figma, prototyping tools, and usability testing, plus excellent collaboration across product management, engineering, research, and marketing. The Poland base salary ranges zł258,000–zł388,000 with a hybrid in-office arrangement, Zendesk’s commitment to equal opportunity and diversity, and policies on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

Zendesk is hiring a Product Led Growth Account Executive to close sales quickly in a frictionless, inbound-driven process, primarily via chat and email with selective calls. The role focuses on expanding existing customer accounts and acquiring new logos by helping customers leverage Zendesk to improve their operations, with proactive follow-up and a aim for high CSAT. You will articulate Zendesk’s value, become a product expert, collaborate with core and strategic sellers, hand over more complex opportunities as needed, and feed feedback to Product, Revenue Operations, and Advocacy teams. Qualifications include English proficiency, prior sales experience (e.g., Digital Account Executive), strong organizational skills, the ability to multitask in a fast-paced environment, and the position requires residing in Mexico City (CDMX) or Mexico State (Estado de Mexico) with a hybrid schedule that includes in-office time. Zendesk emphasizes a diverse, inclusive culture with competitive pay and benefits, flexible work arrangements, and uses AI in screening in compliance with applicable law.

The Associate Renewals Manager will oversee and optimize contract renewals for a North America SMB SaaS customer portfolio, using relationship-building, a customer-centric mindset, and data/product insights to demonstrate value and secure renewals at Zendesk. Key duties include owning the full renewal lifecycle, collaborating with Customer Success Managers and Account Executives to tailor renewal approaches based on customer health and usage, proactively engaging customers, analyzing account history to forecast risk, and assisting with quotes, pricing, and contract management while keeping CRM data accurate. The role also seeks to identify upsell and cross-sell opportunities and to continuously improve renewal workflows and playbooks. Core qualifications include 0–2 years in SaaS renewals or related roles, proficiency with Salesforce or similar CRM tools (CPQ experience a plus), strong organizational and communication skills, an analytical mindset, and English fluency. Candidates must be located in Mexico City or Estado de Mexico and work a hybrid schedule with some in-office time; Zendesk emphasizes a flexible, diverse, inclusive workplace and notes AI screening in the hiring process.

The role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading a team of Renewal Representatives and managing your own book of business. You will drive retention, identify expansion opportunities, and elevate renewal methodology, coaching, and execution across the region. Your duties include book-of-business management (retention targets, forecasting renewal risk, territory assignments) and people management (best practices, weekly 1:1s, QA program, feedback, escalation point, and lifecycle management). You will also handle operations such as embedding with internal teams, proposing process improvements, leading cross-functional projects, recruiting/onboarding, and running team meetings with regional escalations. Requirements include 4+ years in customer-facing roles with leadership experience, a bachelor’s or equivalent, strong communication and collaboration, and being located in Mexico City or Estado de Mexico with a hybrid on-site schedule; Zendesk emphasizes a diverse, inclusive culture and fair screening practices.

The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems (e.g., Microsoft Copilot, Google Gemini, Slack, Atlassian Rovo) to enable knowledge search, ticketing, context extraction, and automated workflows inside partner AI environments. You will own architectural decisions across the technology stack for scalable, secure, production-grade, LLM-powered integrations, shape APIs with backend and frontend engineers, mentor engineers, and partner with Product and Design to deliver usable, high-performance features while championing observability and CI/CD. Requirements include 8+ years building distributed applications across backend and frontend, expertise in Go (or equivalent), strong TS/JavaScript and React, ability to design clear integrations via REST/GraphQL/event-driven architectures, and a high bar for quality, testing, documentation, and mentorship. Bonus points for experience with Jira/Slack/Shopify/Microsoft Teams integrations, agentic workflows or LLM-driven automation, and building developer tools; tech stack includes Go and TS/JS, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, DynamoDB, and S3. The role offers hybrid work in Melbourne, a diverse and inclusive engineering culture with learning and development support, competitive compensation and leave policies, and Zendesk’s commitment to fairness, with AI-driven screening and accommodations available if needed.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

Zendesk is looking for a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk’s CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in contact center technologies such as Zendesk, Amazon Connect, and AWS. The ideal candidate will provide strategic direction, possess deep industry knowledge, be autonomous, and display strong communication, analytical, and cross-team collaboration skills. Key responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to identify opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progression, partnering with AWS AMs, conducting regular forecast cadences, delivering tailored value propositions, and managing pipeline at scale while staying ahead of industry trends. Qualifications include a minimum of seven years of cloud contact center sales experience, strong analytical and scale-selling abilities, English fluency (Spanish and/or French a plus), proven channel sales experience, technical familiarity with Zendesk and AWS (advantageous), the ability to work autonomously in a fast-paced environment, experience selling at the C-level, and a proven track record of achieving sales targets and pursuing new business opportunities, with strong communication skills. Zendesk offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a commitment to diversity and inclusion, including fairness in hiring, AI screening disclosures, and reasonable accommodations for applicants with disabilities.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.

The Technical Architect role involves analyzing and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to understand use cases and craft a successful solution. They will lead technically oriented conversations with current and prospective customers, work with the Consultant, Support, and Account Management teams to position and validate implementations, and communicate complex technical concepts to audiences including executives. The role includes providing feedback to influence product development, designing and prototyping technical solutions for use cases, presenting solutions, proposing validated workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1–2+ years of consulting or programming experience (Ruby, Python, Java, C#, JavaScript), strong analytical and scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, high energy and strong communication with English proficiency (additional languages are a plus). Nice-to-have items include experience with global teams, familiarity with backend languages, hands-on Zendesk product experience and certifications; Zendesk emphasizes a hybrid, inclusive workplace with flexible hours, remote work, diversity and inclusion, equal opportunity, and accommodations, and AI may be used to screen applicants.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build and scale connectors for Action Builder, Zendesk’s next-gen iPaaS. The role is hands-on and strategic, involving designing and maintaining third-party connectors with the Connector SDK, defining bundles and templates, leading technical design discussions, and mentoring engineers. You’ll collaborate with the SDK, platform, and product teams to enable rapid, reliable connector delivery at scale, apply AI to speed up connector creation, and ensure integrations are scalable, secure, observable, and performant. Requirements include 7+ years in software development (especially integrations or API-driven systems), strong JavaScript/TypeScript, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, and solid systems design plus a product mindset; bonuses include iPaaS experience, feedback to SDK/platform tooling, or open-source contributions. The role is part of Zendesk’s Pune Product Development Center of Excellence with hybrid on-site expectations (3 days in the office) and relocation to Pune, but there is a location restriction stating hires must be physically located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodation and notes AI may be used in screening.

Zendesk is seeking an Accounts Payable Associate to support fast-paced finance operations, ensuring invoices and expenses are processed accurately using AI and digital tools. Key duties include reviewing and processing PO and non-PO invoices in Coupa, managing daily AP queue clean-up, organizing Philippine entity records, reviewing extracted data for discrepancies, responding to inquiries, resolving exceptions, and assisting with reconciliations and audits, as well as contributing to process improvements. Basic qualifications include 2+ years in accounts payable or finance, familiarity with ERP systems such as Coupa or Netsuite (or similar), proficiency in Microsoft Excel and Google Workspace, English fluency, and willingness to work in Bonifacio Global City (BGC) twice a week. Preferred qualifications include experience with invoice entry or expense report processing, exposure to AI-powered automation or digital tools in a finance or tech setting, strong customer service experience, and background in SaaS or high-growth global tech companies. The role offers a hybrid work arrangement with in-office days determined by the manager, Zendesk’s commitment to values and inclusion, and AI may be used to screen applicants, with accommodations available for applicants with disabilities.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

Zendesk is hiring a Senior SMB Account Executive for Southeast Asia to drive B2B SaaS growth and deepen customer relationships with a focus on meaningful human connections. The role involves acquiring new customers, expanding existing accounts, cross-selling, using data and customer history to prospect, and maintaining a Salesforce-based pipeline with accurate forecasts. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience, strong presentation, negotiation, and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk highlights its mission, a hybrid work model, and a commitment to diversity, equity, and inclusion, along with AI screening policies and accommodations for applicants with disabilities. Primary performance expectations are to achieve revenue targets, ensure high customer satisfaction and retention, and collaborate cross-functionally to optimize sales strategies and achieve KPIs.

The AI Sales Specialist is a quota-carrying overlay role that partners with the Core Account Executive team to prospect, demo, and close deals, driving adoption of Zendesk’s full AI product suite. They own sales quotas within a defined Zendesk territory and collaborate closely with the core sales team to grow revenue from existing accounts and new business, while building strong customer relationships and applying value-based selling. They lead approved AI proofs of concept, help customers understand the product, and work with the AI and core Success teams to identify expansion opportunities and optimize commercial models and forecasted automation to maximize ARR. They also serve as a subject matter expert for AI solutions, own enablement initiatives in their territory, and ensure product updates and market insights are shared with Core AEs to aid prospecting and qualification, while fostering teamwork and inspiring sales teams in AI and deal execution. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), travel readiness, and likely overlay AE experience, with Zendesk emphasizing hybrid work, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive for Denmark to expand its footprint in the 250–1,500 employee commercial segment with its AI-powered CX platform, and Danish and English fluency are essential. The role involves owning the full sales cycle from prospecting to closing, developing new business, building pipelines, growing and retaining existing accounts, and articulating the value of Zendesk’s AI-first solutions to drive business transformation. You will engage executive stakeholders, build ROI-focused business cases, leverage AI-enabled sales tools, and collaborate with Solution Consulting, Marketing, Customer Success, and Partner teams to deliver seamless, customer-centric experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector, a proven track record of meeting or exceeding quotas, strong Danish and English communication skills, CRM experience (Salesforce preferred), and familiarity with AI, automation, and modern CX concepts (with MEDDPICC-style selling). The role is based in Denmark and can be hybrid or fully remote, and Zendesk emphasizes an inclusive culture with equal opportunity employment, potential AI screening of applications, and accommodations for disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, introducing innovative solutions, and expanding Zendesk’s impact with both new and existing customers. You will directly drive top-line revenue by acquiring new enterprise customers, cross-selling additional products, managing key relationships for maximum satisfaction and retention, and using data insights to improve conversion, retention, and expansion; you’ll also create quarterly territory plans to increase market share in the Enterprise sector. The role requires a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of quota attainment, experience navigating complex multi-month deals and renewals, selling to VP and C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, and Zendesk emphasizes a purpose-driven, inclusive culture with a commitment to global diversity, equity, and inclusion. Zendesk may use AI for screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and points applicants to resources about EEO rights and workplace diversity.

Zendesk is seeking an Enterprise Account Executive for The Netherlands to grow the enterprise account base and close deals of varying sizes by building new relationships and expanding existing partnerships aligned with customers' goals. You will drive top-line revenue by acquiring new enterprise customers, developing account-expansion strategies, cross-selling additional products, and using data insights and adoption history to improve prospecting, retention, and expansion across the pipeline. The role requires a BA/BS or equivalent, Dutch proficiency, at least 5 years of B2B enterprise SaaS sales experience in the Netherlands with a track record of exceeding targets, and the ability to navigate complex multi-month cycles and renewals and to sell to VP/C-level executives both in person and remotely. You should have entrepreneurial spirit, strong collaboration skills, and be adept at territory and account planning, with excellent presentation, negotiation, and deal-closing abilities, plus familiarity with Salesforce, Outreach, and Clari, and willingness to travel. Zendesk promotes a hybrid, inclusive work culture, equal opportunity employment, and transparency around AI screening, and provides accommodations for applicants with disabilities while inviting candidates to help power exceptional customer experiences.

The Zendesk Unified Analytics Vega team is seeking an Engineering Manager to lead a diverse full-stack team of 6–10 engineers and drive the development of advanced analytics solutions like HyperArc and Explore, including integrating AI tools to enhance data-driven decision-making. You will mentor the team, cultivate continuous improvement and knowledge sharing, and collaborate with stakeholders and other Zendesk engineering groups to align on product vision while ensuring scalable, high-performance, maintainable code and transparent cross-team communication. The ideal candidate has proven experience managing full-stack analytics teams, a strong background in reporting and analytics with AI tool integration a plus, and technical fluency in front-end (JavaScript/React) and back-end (Java, Ruby) within distributed systems, plus leadership and communication skills and a commitment to diversity and learning. Zendesk is a global software company serving over 100,000 paid customer accounts in 150 countries, promotes diversity and inclusion, and supports a hybrid work model with in-office presence part of the week; it also provides a Candidate Privacy Notice and information about accommodations for applicants. The Poland annualized base salary for this role ranges from PLN 324,000 to PLN 486,000, with actual compensation determined by experience and capabilities and potential bonuses or benefits; the company notes that AI may be used in screening applicants.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

Zendesk is seeking a curious UX Research Intern for a 12-week program in Poland starting July 2026, focused on learning the fundamentals of UX research. The role involves supporting UXR initiatives, collaborating with global researchers, translating insights into shareable materials, and gaining hands-on research skills within a small, diverse team. Requirements include being enrolled in a postgraduate degree related to the field, basic research-method knowledge, strong communication and independence, time-zone flexibility, and eligibility to work in Poland for the duration (SQL skills are a bonus). Compensation is zł98,280 as the annual base salary, with potential bonuses or benefits, and a hybrid work arrangement requiring some in-office presence scheduled by the hiring manager. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and remains an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring a Product Design Intern to work with designers, product managers, and engineers globally to research user needs, design flows and interfaces, prototype solutions, and test ideas with users. The role emphasizes rapid prototyping and strong design craft, and the ideal candidate is curious, user-focused, proactive, collaborative, and eager to learn how great products are built, turning complex problems into simple, elegant designs while seeking feedback. Interns will practice skills such as designing user-centered solutions from research, translating problems into intuitive experiences, prototyping at varying fidelities, collaborating across functions, working in an agile environment, defending design decisions, and presenting work, with mentorship on a fast-paced, collaborative team. Requirements include being actively enrolled in a Design/HCI/UX/Psychology or related degree with graduation by 2027, a portfolio, familiarity with Figma and AI-enabled design workflows, and work authorization; the role is hybrid with 2–3 days per week in the local office and collaboration primarily via Zoom. The Poland base salary is zł98,280 per year, and Zendesk is an equal-opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns, partnering with demand generation, field marketing, and customer success, and optimizing Marketo to improve customer experience and campaign performance. Responsibilities include setting strategic goals, driving cross-team priorities, ensuring on-time campaign launches, prioritizing work in Asana, monitoring progress, resolving issues, and enforcing scalable quality controls and processes. The role also covers Marketo administration and optimization—designing automation patterns, executing A/B tests, troubleshooting deliverability, and maintaining system hygiene. Collaboration across marketing, sales, audience management, and external vendors is essential, with accountability for SLAs and owning the customer experience and data-driven improvements. Qualifications include 8+ years in enterprise email marketing, Marketo proficiency, expertise in lead nurturing/segmentation/scoring, and preferred credentials such as Marketo Certified Expert, plus ABM and analytics familiarity; the position offers a US base salary of $160k-$240k, a hybrid work arrangement, and Zendesk’s commitment to diversity and accessibility.

Zendesk is hiring an AI Services Consultant to implement and optimize its AI-powered Resolution Platform, serving as the technical expert and trusted advisor for customers. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. Overarching objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities include technical guidance, change management and training, successful project delivery, maintaining customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align AI roadmaps and achieve measurable outcomes. Requirements include 3+ years in consulting/professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant degree (AI strategy or PM certifications preferred), strong program management and communication skills, and a hybrid in-office/remote work setup, with Zendesk emphasizing diversity and accommodations as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team, serving as the technical and product expert for the AI-powered Resolution Platform to accelerate value and customer adoption. The mission is to provide technical solutions and remove blockers, guiding customers through complex configurations with agility to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery with defined scope and timelines. Key responsibilities include providing technical guidance, facilitating change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, adoption analytics and success-plan experience, a relevant degree (advanced degrees or AI/PM certifications preferred), plus a hybrid work arrangement and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is building an AI Delivery team within Professional Services and is hiring an AI Services Consultant to serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick time-to-value. The mission is to provide technical solutions, remove blockers, and act as a trusted advisor, guiding customers through complex configurations to achieve measurable business outcomes. Key objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and integrations, and running end-to-end projects with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, ability to use adoption analytics to forecast churn and expansion, strong communication and project management skills, and a Bachelor’s degree with AI strategy or PM certifications preferred. The role is hybrid with part of the week in the local office (schedule set by the hiring manager), Zendesk emphasizes diversity and inclusion and may use AI screening, and accommodations are available for applicants who need them.