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The Innovation Architect serves as a Solution Architect for collaboration within Miro’s MOST program, an annual enterprise services subscription that provides 240 hours per year to help design, implement, and scale Miro-based collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures by diagnosing workflows and adoption barriers, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes, and coordinating with IT/Admin to ensure scalable setup. They track progress against milestones, flag risks early, re-prioritize work as business needs change, and collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery while contributing to internal playbooks and staying current on Miro innovations. Requirements include 6+ years in consulting or related fields, experience enabling enterprise-scale adoption, strong cross-functional leadership, familiarity with governance/workspace architecture and Agile/Design Thinking, fluency in Japanese and English, and preferably familiarity with Miro or similar platforms; the role also offers a global benefits package and a culture of inclusion.

- The Senior Manager of Application Security leads a global team to embed security into Miro’s SDLC—working with product and engineering to mitigate risk while accelerating developer velocity—and focuses on secure-by-default design, automated tooling, vulnerability management, offensive testing, and developer engagement, aligned with the Discover, Define, Deliver lifecycle and AMPED Ways of Working; they will also help adapt to AI-supported development and Agentic AI workflows. - You will define and operationalize Miro’s application security strategy across multiple regions, lead a multidisciplinary team of security engineers and offensive specialists, and embed security across all phases of the product lifecycle from discovery and threat modeling to secure delivery pipelines and post-release monitoring. - Responsibilities include driving security integration into CI/CD, infrastructure-as-code, and developer tooling; overseeing bug bounty and third-party testing; building and scaling the Security Champions program; guiding secure adoption of AI-augmented development tools and agentic workflows; and providing patterns, reference architectures, and KPIs for secure development. - Requirements include 10+ years in software/security with 3+ years of leadership, expertise in threat modeling (STRIDE/PASTA) and SSDLC, experience running Security Champions programs and offensive security, familiarity with ISO 27001, SOC 2, GDPR, OWASP SAMM, knowledge of AI/LLM tooling and AWS, and ability to manage distributed teams and communicate with stakeholders. - About Miro: a visual workspace with 100M+ users and 250,000 companies, 1,600+ employees in 13 hubs, emphasizing collaboration, inclusion, and belonging; offers global benefits including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations and a Recruitment Privacy Policy.

Miro's Advisory Services team, within Professional Services, provides strategic guidance to Enterprise customers with a focus on human-centered change, experience design, product expertise, and workflow transformation to accelerate value realization on Miro. The role involves helping teams adopt Miro by showcasing best practices, aligning with IT and business goals, conducting assessments, enabling governance, and running workshops with prototypes to inspire innovation. You’ll lead workshops, assess team workflows, connect Miro’s value to organizational goals, guide change initiatives, develop prototypes, coach on Agile, and identify barriers to improve collaboration. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, strong facilitation and communication skills, experience with enterprise teams and Agile/Miro, and familiarity with Human-Centered Design and governance. The position offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend), a diverse and inclusive culture, and is aligned with Miro’s mission to empower teams to create the next big thing, with some location-specific variations and a Recruitment Privacy Policy.

The Innovation Architect is a Solution Architect within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours of guidance to design, implement, and scale collaboration solutions across the organization. They work with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflows, define governance and operating models, and build an outcomes-driven roadmap while acting as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery, aligning stakeholders and outcomes, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, facilitating workshops, prototyping workflows, coordinating with IT/Admin, tracking milestones, and adjusting plans as needs evolve. Candidates should have 6+ years in relevant fields, experience enabling cross-functional teams, strong discovery-to-recommendation abilities, and technical skills in collaboration governance, workspace architecture, Human-Centered Design/Agile/Design Thinking, with fluency in Miro or similar platforms and near-native Japanese with business English. Miro emphasizes a diverse, collaborative culture with global benefits (equity, wellbeing, WFH gear, L&D stipend) and a mission to empower teams, plus location-specific benefits and a recruitment privacy policy.

The Senior Manager of Application Security leads a global team to embed security into Miro’s SDLC—from concept to customer impact—collaborating with product and engineering to mitigate risk while accelerating developer velocity and innovation. The role focuses on enabling secure-by-default development via secure design support, automated tooling, vulnerability management, offensive testing, developer engagement, and alignment with AMPED Ways of Working, the AMPED Operating Model, and evolving AI/Agentic workflows. You will define and operationalize Miro’s application security strategy, lead threat modeling and risk reviews, shape Secure SDLC practices, integrate security into CI/CD and infrastructure-as-code, oversee bug bounty and third-party testing, and scale a Security Champions program across regions while guiding AI-enabled developer tooling. Requirements include 10+ years in software/security, 3+ years of leadership, extensive threat modeling and SSDLC expertise, experience with offensive security and governance frameworks (ISO 27001, SOC 2, GDPR), familiarity with AI/LLM tooling, AWS, API/microservices, and strong cross-functional communication. Miro emphasizes collaboration, learning, and inclusion, offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and describes its mission and diverse, globally distributed culture with recruitment privacy information.

Miro's Advisory Services, within the Professional Services organization, provides strategic guidance to Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value on Miro. In this role you will support teams in adopting Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, guiding change initiatives, assisting in governance design, facilitating workshops, and developing prototypes to showcase possibilities. You will also work to streamline tool usage, improve collaboration strategies, and coach teams on Agile ways of working to integrate Agile principles into daily practices. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, Agile or related fields, experience with enterprise teams, strong facilitation, familiarity with Human-Centered Design and governance frameworks, experience with Agile methodologies and Miro or similar tools, and excellent communication. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging, collaboration, and its mission to empower teams to create the next big thing.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro's MOST program, a yearly professional services subscription delivering 240 hours of expert guidance to help enterprise customers design, implement, and scale collaboration in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape a structured, outcomes-driven solution roadmap that adapts as needs change. Responsibilities include leading discovery, facilitating vision and prioritization sessions, conducting collaboration/workspace assessments, designing governance frameworks, guiding change management, coaching teams on best practices and AI workflows, facilitating workshops, building prototypes, and coordinating with IT/Admin to ensure standards and consistency. They need 6+ years in consulting/change management/Agile transformation or similar, ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar tools, and near-native proficiency in Japanese with business-level English for internal communication. What’s in it for you: global benefits including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a culture that emphasizes diversity, belonging, collaboration, and opportunities to grow, with recruitment privacy policies applying.

The Senior Manager of Application Security at Miro leads a global team that embeds security into the SDLC—from concept to post-release—by partnering with product and engineering to enable secure-by-default development, secure design support, tooling, vulnerability management, offensive testing, and developer engagement, aligned with the Discover-Define-Deliver lifecycle and the AMPED Ways of Working. The role defines and operationalizes Miro’s application security strategy, guiding a multidisciplinary team across regions to integrate security into early ideation, threat modeling, design reviews, secure pipelines, and ongoing testing, while supporting AI-driven development tooling and Agentic AI workflows. Key responsibilities include leading security engineers, coordinating cross-functional initiatives, integrating security into CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, scaling the Security Champions program, and enabling secure adoption of AI-augmented tools with policy-driven autonomous agents. Requirements include 10+ years in software/security, 3+ years of technical leadership, extensive threat modeling experience, SSDLC expertise, governance familiarity (ISO 27001, SOC 2, OWASP SAMM), experience with AI/LLM tooling, AWS, and API-driven microservices, and demonstrated ability to manage distributed teams. You are expected to be developer-aligned, an exceptional communicator, natural collaborator, pragmatic problem-solver, data-driven, and a passionate mentor, thriving in a fast-paced environment while driving collaboration and continuous improvement within AMPED and the broader privacy/compliance context.

Miro's Advisory Services team, within Professional Services, provides strategic, human-centered guidance to Enterprise customers to accelerate value realization and adoption of Miro through change leadership, experience design, and workflow transformation. In this role, you will help teams adopt Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, guiding change initiatives and governance, facilitating workshops, and creating prototypes to inspire innovation. You’ll lead workshops, assess workflows, connect Miro’s value to organizational goals, support scalable governance models, coach Agile practices, and identify barriers to improve collaboration and productivity. Qualifications include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting or change management or Agile, hands-on enterprise experience, strong facilitation, familiarity with Human-Centered Design and governance, and experience with Agile tools such as Miro. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse, collaborative culture aligned with Miro’s mission to empower teams, location-specific benefits, and compliance with the Recruitment Privacy Policy for applicant data.

The Innovation Architect serves as a Solution Architect for Miro's MOST program, translating business strategy into scalable collaboration architectures and acting as a trusted advisor to business and technical stakeholders; MOST offers enterprise customers 240 hours per year of services to design, implement, and scale collaboration solutions in Miro. Responsibilities include leading discovery and aligning a MOST game plan to the 240-hour allocation, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance and operating models, guiding change management, coaching teams on best practices and AI-enabled workflows, and building lightweight prototypes and reusable templates. They collaborate with IT/Admin to standardize workspace setups and governance, provide ongoing advisory support throughout the subscription, track milestones and risks, help re-prioritize work as needs evolve, and coordinate with CSMs, Architects, and Engagement Managers to ensure consistent delivery; they also contribute to internal playbooks and stay current on Miro innovations. Primary experience requires 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar, with a proven ability to lead structured discovery, enable cross-functional teams, and define actionable recommendations; technical skills include collaboration governance, workspace architecture, human-centered design and familiarity with Miro or similar tools, plus strong communication and near-native Japanese and business English. The role sits within Miro's culture of belonging and collaboration, with global benefits (equity, wellbeing, WFH equipment, and an L&D stipend) and location-specific variations; Miro is a visual workspace powering collaboration for over 100M users, and the company emphasizes diversity and inclusion, with recruitment privacy policy applicable.

- The Senior Manager of Application Security at Miro leads a global team focused on embedding security into Miro’s SDLC—from concept to code to customer impact—working closely with product, engineering, and platform teams to enable secure-by-default development and faster developer velocity. - The role defines and operationalizes the application security strategy, supervising application and offensive security engineers, guiding threat modeling, secure design reviews, secure delivery pipelines, and ongoing post-release testing, while supporting AI-driven development and Agentic AI workflows. - Key responsibilities include integrating security into the Discover, Define, Deliver lifecycle via the AMPED framework, driving secure CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, building a Security Champions program, and defining KPIs while ensuring privacy, legal, and regulatory compliance (ISO 27001, SOC 2, GDPR, and emerging AI regulations). - Requirements include 10+ years in software/security, 3+ years of technical leadership, deep expertise in threat modeling and SSDLC, experience with offensive security and governance frameworks, familiarity with AI/LLM tooling, AWS, and the ability to lead distributed teams and communicate with stakeholders. - The role offers a growth-focused, collaborative environment at Miro, with a global benefits package and a commitment to diversity and belonging as part of the company’s mission to empower teams to create the next big thing.

The Advisory Services team within Miro’s Professional Services provides strategic, human-centered guidance to Enterprise customers to accelerate value realization and adoption of Miro’s platform. In this role you will support teams by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, designing change initiatives and governance models, facilitating workshops, developing simple prototypes, and coaching on Agile methods. You’ll lead workshops to improve collaboration, assess workflows, connect Miro’s value to organizational goals, guide scalable governance, and identify barriers with actionable solutions. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, hands-on experience with enterprise teams, strong facilitation, familiarity with Human-Centered Design and governance frameworks, and experience with Agile and Miro, plus excellent communication and adaptability. Perks include a global benefits package (equity, wellbeing, equipment allowance, Learning & Development stipend), a diverse, inclusive environment, and location-specific benefits; Miro emphasizes collaboration, belonging, and growth.

The Innovation Architect serves as a Solution Architect for collaboration within Miro’s MOST program, translating business strategy into scalable collaboration architectures, governance, and an outcomes‑driven roadmap that adapts as customer needs evolve. MOST is a yearly enterprise services subscription providing 240 hours of guidance to design, implement, and scale Miro-based collaboration across teams, functions, and geographies. Responsibilities include leading discovery, facilitating vision and prioritization, conducting collaboration and workspace assessments, designing governance and operating models, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and ensuring ongoing alignment with milestones and outcomes. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams, familiarity with governance frameworks and workspace architecture, fluency in Miro (preferred) or similar tools, and near-native Japanese with business English proficiency. Benefits include global programs, growth opportunities, and a culture of collaboration and belonging at Miro, with emphasis on staying current with innovations and AI features to uplift customer guidance.

Zendesk's Unified Analytics Vega team is seeking an Engineering Manager to lead a 6-10 person full-stack engineering team and drive the development of advanced analytics solutions like HyperArc and Explore, delivering actionable insights to thousands of end users. You will mentor the team, support integration of AI tools, foster continuous learning, and collaborate with stakeholders and other analytics groups to align product vision and goals. Qualifications include proven leadership of full-stack analytics or data-driven product teams, strong front-end (JavaScript/React) and backend (Java, Ruby) skills in distributed systems, plus a commitment to diversity, inclusion, and ongoing learning. Zendesk emphasizes equal opportunity and diversity, offers a hybrid work model with some in-office days, and publishes a Poland salary range of zl324,000 to zl486,000 with potential bonuses or incentives. The company highlights its mission to empower customer relationships, maintains a global footprint with offices around the world, and notes that AI or automated screening may be used in the application process, with accommodations available upon request.

As a Technical Architect at Zendesk, you will interpret customer requirements and design and implement Zendesk integrations, collaborating with customer SMEs to craft the best technical solution for their workflows and ensure success. You will seek to understand customer needs, lead technically oriented conversations, work with Consultant, Support, and Account Management teams to position and validate implementations, and communicate highly technical concepts to executive stakeholders, while prototyping ideas and leading technical discussions across many technologies. Requirements include a Bachelor's degree (or equivalent) with 1-2+ years delivering consulting services or programming in languages such as Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; experience with SaaS; and excellent communication in English (other languages a plus). Nice-to-have items include experience in global teams; familiarity with a backend language; hands-on experience with Zendesk products, Apps Framework, and SSO; Zendesk Administrator and App Developer certifications. Zendesk emphasizes a hybrid work model with in-office and remote days, a culture of diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, while noting AI screening may be used in the hiring process.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build scalable, secure connectors for Action Builder, working with the SDK, platform, and product teams and using AI to streamline connector delivery. The role is hands-on: design, build, and maintain third-party connectors with the Connector SDK; define bundles, templates, and patterns; lead technical design and best-practice guidance for connector architecture; and mentor junior engineers. You will collaborate to improve developer tooling, documentation, and workflows, prioritize high-impact connectors with Product, and enforce standards around testing, CI/CD, error handling, and observability. Requirements include 7+ years of software development (integration/API focus), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, solid systems design, a product mindset, and excellent communication; bonus for SDK or platform tooling feedback, iPaaS/connector experience, and open-source contributions; this is a hybrid Pune role with relocation. The posting notes Zendesk’s Pune Product Development Center of Excellence, equal opportunity and accommodations, AI screening, and a hybrid work model, alongside Zendesk’s tech stack (AWS, Kubernetes, Spinnaker, Aurora/MySQL, DynamoDB, S3) and a global, inclusive culture focused on impact and growth.

Zendesk is seeking an Accounts Payable Associate to power its finance operations, using AI, automation, and digital tools to ensure accurate and timely invoice processing while delivering customer-first service. You’ll review, enter, and process PO and non-PO invoices in Coupa, maintain the AP queue, and organize Philippine-entity invoices and reimbursement records to ensure compliance with local regulations. The role also involves using AI-powered solutions to review extracted data, flag discrepancies, research and resolve exceptions, respond to inquiries, participate in process improvements and reconciliations, and keep sensitive information secure. Basic qualifications include 2+ years in accounts payable or a related field, familiarity with Coupa or Netsuite, proficiency in Excel and Google Workspace, English fluency, and a willingness to work in Bonifacio Global City 2x per week. Zendesk highlights a hybrid work model, a commitment to diversity, equity, and inclusion, and the use of AI screening, with accommodations available for applicants with disabilities.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across the Zendesk Platform—including MCP Server, A2A flows, APIs, and agentic tools—by defining a practical security roadmap that integrates FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI, Zero Trust, and ML-powered detection. The role involves close collaboration with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform teams to turn strategy into shipped features and measurable security outcomes. Key duties include owning the platform security strategy and roadmap, drafting technical PRDs for security primitives, leading ML/AI-driven detection and threat telemetry, defining AI Agent security boundaries with fine-grained scopes, launching enterprise-grade controls and monitoring, and driving adoption with stakeholders and customers while tracking KPIs. Required qualifications include 8+ years in product management with 4+ years in platform security or related fields, deep knowledge of security protocols and PKI, experience with Zero Trust and secure agent patterns, and a proven ability to ship ML-driven security capabilities and coordinate with security and business stakeholders. Compensation includes a US base range of $250k–$374k with potential bonuses, and Zendesk notes its commitment to equal opportunity, hybrid work, AI screening where appropriate, and accommodations for applicants with disabilities.

The role is Software Engineer II on Zendesk's Core Service Usage team, building the usage metering and reporting platform that powers Zendesk's product suite at scale. You’ll own features end-to-end—from discovery to deployment—collaborate with Product and Design, and work with a global, tight-knit team on a modern, rigorous stack. The stack includes Scala, Ruby on Rails, React TypeScript frontend, AWS infrastructure, Kubernetes via Spinnaker, and data in Aurora/MySQL, S3, and Snowflake. Requirements include 2+ years of commercial software engineering, 1+ year of fullstack experience, production experience in React/TypeScript and in an enterprise-level OOP backend language, plus strong async communication in a distributed team; the role offers Lab Days and access to AI platforms/tools, with a hybrid in-office schedule. Zendesk emphasizes growth, inclusion, and fairness, is an equal opportunity employer with accommodations, and may use AI screening as part of the hiring process.

Zendesk is hiring an SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, driving organic performance today and preparing Zendesk for AI-powered, answer-first discovery experiences. As search evolves toward generative and answer-based surfaces, the role sits at the intersection of SEO, AEO, analytics, and experimentation, focusing on stable, improving organic performance and content structured for answer-first discovery. Responsibilities include strategic ownership of AMER SEO and AEO, identifying opportunities and risks, leading end-to-end initiatives, leveraging AI tools, and building repeatable processes; plus performing deep analytics and hypothesis-driven experiments with GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and AEO platforms, and linking results to MQLs and pipeline while collaborating cross-functionally. Required qualifications include a BA/BS in a related field or equivalent, 6+ years of hands-on SEO experience (preferably SaaS/enterprise), strong technical and content SEO and analytics proficiency, experience with SEO tools (SEMrush, Ahrefs, Moz, Screaming Frog, BrightEdge) and AEO platforms like Profound, and the ability to work independently, run experiments, and communicate effectively; Strong Plus includes AEO/generative AI experience, AI automation to scale SEO workflows, ownership of large regional portfolios, and scalable SEO frameworks. The US base salary range is $126,000-$190,000 with potential bonuses and benefits; the role is hybrid with part in-office required; Zendesk emphasizes diversity, equity, and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities.

GitLab is an AI-powered intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, efficiency, security, and digital transformation, with over 50 million users and more than half of the Fortune 100 trusting GitLab to ship better, more secure software faster. The role overview describes a Strategic Account Executive for the Northeast who drives enterprise growth by helping influential organizations adopt, implement, and expand their use of GitLab’s AI-powered platform, delivering measurable Net ARR and long-term expansion. You’ll lead end-to-end customer journeys, design and execute strategic account plans, and orchestrate cross-functional teams to deliver transformative DevSecOps solutions aligned with customers’ vision and compliance needs. Requirements include extensive experience selling to enterprise accounts in the Northeast, ability to build C-level relationships, familiarity with the Northeast market, and collaboration with channel partners, plus strong communication and travel as needed; you’ll work with GitLab and Salesforce in daily workflow and embody GitLab’s values. The position is within a distributed all-remote Enterprise Sales team; the base US salary range is $98,600–$174,000 with up to 100% incentive pay, plus benefits and an inclusive equal-opportunity policy.

GitLab is an AI-enabled DevSecOps platform used by 50M+ registered users and trusted by over 50% of the Fortune 100, with a culture that embraces AI, high performance, and inclusive collaboration. The Senior Customer Success Analytics Analyst will partner with Digital Customer Success, Strategy, Marketing, and Product to translate questions about customer health, engagement, and outcomes into analytical requirements and to build dashboards and reports that scale adoption, retention, and satisfaction. You’ll analyze data from customer success platforms, Salesforce, marketing tools, and web/product analytics, create maintainable BI visualizations, and help shape data models with cross-functional teams to support one-to-many engagements and automation. The role requires SaaS customer success analytics experience, strong SQL skills, proficiency in BI dashboards (Tableau/Looker/Power BI), collaboration in a remote environment, and openness to experimenting with new tools including generative AI. The position sits in the Revenue Analytics team within Revenue Strategy & Operations, with a US base salary range of $87,400–$187,200 plus incentives, benefits, and a commitment to equal opportunity and accommodations.

GitLab presents itself as an intelligent DevSecOps orchestration platform that uses AI as a core productivity multiplier and fosters a high-performance, inclusive culture. The Renewals Strategy Manager will be a strategic partner to Renewal Management and Customer Success, owning renewal analytics and forecasting to improve retention and growth across direct and channel motions, reporting to the Director of CX Strategy. In the first year, you’ll shape global renewal forecasting, build and maintain renewal health scoring models, and surface actionable insights with cross-functional support from Revenue Operations, Sales Operations, and IT using Salesforce, BI tools, SQL, and spreadsheets. Key responsibilities include analyzing renewal pipelines, translating churn and expansion data into clear actions for leadership, designing process improvements, delivering dashboards and business reviews, and promoting a data-driven culture. The role is remote globally with a US base salary range of $100,800–$160,000 plus benefits and equity, and GitLab emphasizes equal opportunity, accommodations, and privacy considerations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, trusted by more than 50 million registered users and over half of the Fortune 100. AI is embedded as a core productivity multiplier across the company, with all team members expected to incorporate AI into daily workflows to drive efficiency, innovation, and impact, within a high-performance, knowledge-sharing culture that values every voice. The role described is a major account sales position responsible for managing the end-to-end sales process, coordinating with Resources such as Solutions Architects, Customer Success Managers, and Professional Services, applying solution selling to build long-term partnerships and drive adoption of GitLab products, including pre- and post-sales leadership. Requirements include selling into highly complex organizations with consistent quota attainment, excellent C-level communication and presentation skills, experience with solutions selling, and a deep understanding of Git, software development tools, and application lifecycle management, plus willingness to travel and alignment with GitLab values. GitLab offers remote, globally accessible roles with benefits such as flexible PTO, equity, growth funds, parental leave, and home office support, alongside an equal opportunity, inclusive policy and accommodations, and a privacy-conscious recruitment process.

GitLab is an intelligent DevSecOps orchestration platform trusted by over 50 million users and many Fortune 100 companies, with a culture that treats AI as a core productivity multiplier and emphasizes an inclusive, high-performance, all-remote environment. The Legal Counsel, Product role is the legal partner for product, engineering, and marketing to help ship products and services quickly while managing risk across development, IP, open source licensing, and regulatory questions in a globally distributed, asynchronous setting. Key responsibilities include advising on the product lifecycle, supporting AI product development (data retention, model vendor terms, acceptable use, opt-in flows, and customer-facing AI documentation), negotiating vendor and procurement terms, aiding IP during customer negotiations, navigating open source licensing, drafting templates and policies, reviewing marketing for accuracy, and tracking evolving AI regulations. Requirements include a JD/LLB and bar admission, experience counseling product/engineering teams, knowledge of open source licensing, ability to draft and improve commercial agreements and internal policies, privacy framework grounding, and familiarity with AI regulation, plus strong communication and remote-work collaboration skills. The team is a small, all-remote Product Legal group that collaborates across time zones, with a US base salary range of $100,800–$216,000 plus benefits, equity, and growth opportunities, and GitLab’s commitment to equal opportunity and inclusive hiring with location-based eligibility guidelines and recruitment privacy.

GitLab is an intelligent DevSecOps orchestration platform with over 50 million users and widespread Fortune 100 trust, emphasizing AI-enabled productivity and a high-performance, inclusive culture. The Lead Talent Management Partner role is a greenfield opportunity to redesign performance management and strategic talent planning into a modern, AI-native system that meets people in their workflow and gives leaders real-time insights. You will own the roadmap for the full talent lifecycle, partner with People Technology to translate vision into scalable tech, lead multi-phase rollouts, build adoption enablement, design succession and skills-based frameworks, and collaborate with People Analytics to deliver actionable dashboards. The role requires an AI-forward mindset, proven global talent management experience, a product-minded approach to programs, strong PM and cross-functional collaboration (Workday a plus), change management capability, and the ability to operate autonomously in a remote environment. The position sits in the Talent Management & Development team, offers a US salary range of $112,000–$240,000 plus benefits and equity, and emphasizes remote work, location guidelines, and equal opportunity with inclusive recruiting practices.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with over 50 million users and more than half of the Fortune 100 trusting GitLab to ship better, more secure software faster. The company also embeds AI as a core productivity multiplier in its culture, expecting all team members to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. The role is Customer Success Engineer for GitLab’s On-Demand Success Tier, a post-sales technical consultant who collaborates with Customer Success Managers, Account Executives, and Renewals to support implementation and adoption across GitLab’s key workflows, with first-year focus on building trusted advisor relationships and creating reusable workshops and technical content. Responsibilities include engaging with customers via Zoom and email, guiding use-case implementations (e.g., source code management, CI/CD, DevSecOps, Agile Planning), delivering enablement through webinars, labs, and office hours, and developing technical content and specialty competency in alignment with sales and cross-functional partners. The team is globally distributed, with a US salary range of $103,600–$166,500 (plus potential incentives and benefits such as flexible PTO, equity, parental leave, and more); GitLab is an equal opportunity employer with inclusive policies, location-based eligibility, and accommodations for disabilities, welcoming applicants from diverse backgrounds who may not meet every listed qualification.

GitLab describes itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, efficiency, and security, with AI embedded as a core productivity multiplier across the team. The role is a Commercial Named Account Executive for the US Eastern region, remote, focusing on top-end mid-market firms (250–3,999 employees) and coordinating with business development, sales management, partners, and cross-functional teams to manage a broad book of business. Responsibilities include meeting or exceeding quota, owning the territory buying criteria and forecast, prospecting and closing new business, driving adoption and reducing churn, collaborating with Customer Success and other teams, contributing product feedback, and helping document improvements to the sales handbook. Requirements include progressive SaaS sales experience with value-based selling to development teams, strong communication and negotiation skills, willingness to travel, and preferred familiarity with Git and Application Lifecycle Management; the US base salary range is $79,900–$141,000 with incentive pay up to 100% of base, plus benefits. GitLab emphasizes equal opportunity and an affirmative action policy, hires worldwide with remote roles but some location-based eligibility rules, and provides a recruitment privacy policy and accommodations for disabilities or special needs.

SmartBear builds quality software with SmartBear AI and serves over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Senior Director of Revenue Enablement will lead the revenue enablement function, partnering with Sales, Marketing, Product, and Customer Success to design scalable strategies, programs, and resources that boost efficiency, revenue, and customer engagement, and will oversee the sales enablement team. Key responsibilities include developing an overarching revenue enablement strategy, delivering training and coaching, creating and curating content like case studies and playbooks, optimizing GTM tools and CRM, cross-functional collaboration, and defining KPIs with regular leadership reporting. Qualifications include 8+ years in enablement in SaaS/tech with 2+ years leading a sales enablement team, deep knowledge of sales methodologies (SPIN, MEDDIC, Challenger), experience with CRM and GTM tools (Salesforce, MindTickle, Outreach, Gong, Terret, PlanHat), and strong communication and analytical skills in fast-paced environments. Why join SmartBear: opportunities for career growth, an inclusive culture, and transparent pay with a base salary range of $156,660–$170,480 plus performance bonuses and equity, along with benefits and hybrid work options.

SmartBear specializes in quality-driven software, offering HaloAI-powered visibility and automation, and is trusted by over 16 million developers across 32,000+ organizations—including Adobe, JetBlue, FedEx, and Microsoft. The Enterprise Renewals Specialist will build enduring customer relationships, act as a trusted advisor, and drive retention, loyalty, and growth as SmartBear expands globally. Responsibilities include strategic customer engagement, ensuring retention and lifetime value, driving onboarding and adoption to maximize license utilization, expanding accounts through needs-based upsell and cross-sell, and monitoring product experiences with actionable recommendations. Requirements include 1–2 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management/customer success experience preferred, strong customer focus, excellent communication, and the ability to consult remotely or onsite with a collaborative, problem-solving mindset. SmartBear promotes career growth, a People and Culture approach, diversity and well-being, social responsibility, global offices, and industry awards, and is an equal opportunity employer.

SmartBear emphasizes building great software starts with quality, offers SmartBear AI solutions, and is trusted by over 16 million developers across 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Renewals Specialist role is focused on customer retention and revenue growth by managing end-to-end renewal cycles for a defined portfolio, developing trusted advisor relationships, and uncovering expansion opportunities through proactive engagement and value-driven conversations. Responsibilities include owning the full renewal lifecycle, strategically engaging customers to align SmartBear solutions with their objectives, driving usage to maximize license utilization, and collaborating cross-functionally with Sales, Customer Success, Finance, and Support while monitoring health signals. Ideal candidates have 1–2 years in a customer-facing role, a bachelor’s degree or equivalent, preferably experience in software/SaaS, and strong communication, analytical, and multi-tasking abilities. The company highlights a growth-focused, inclusive culture guided by People & Culture, emphasizes ethical practices and social responsibility, and offers total rewards including base salary plus on-target commission (estimated at $80,000), strong benefits, flexible time off, and hybrid work options across a global office footprint.

At SmartBear, we deliver complete visibility for developers with tools such as TestComplete, BugSnag, Swagger, Cucumber, ReadyAPI, and Zephyr, trusted by over 16 million developers at more than 32,000 organizations including Adobe, JetBlue, FedEx, and Microsoft. The QA Engineer – Swagger Functional Testing role focuses on developing one of SmartBear's newest products, Swagger Functional Testing, a spec-driven API testing solution that creates automated tests from OpenAPI/Swagger definitions and supports collaboration, CI/CD integration, and parallel, low-code test creation to ensure quality across the API lifecycle. You will plan and execute acceptance and regression tests, create and maintain automated tests for UI and backend APIs, review results and defects, perform performance and stress testing, conduct manual exploratory testing with Zephyr Scale, monitor test coverage, and contribute feedback on techniques and tools. Requirements include 3+ years of QA experience in production, web application testing, JavaScript for test automation, API testing tools, and web UI testing tools (Playwright, TestComplete, Cypress or similar); a risk-based approach; plus preferred experience with JIRA, Zephyr Scale, OAuth2, Kafka, AWS, and Figma. SmartBear emphasizes growth, inclusivity, and social responsibility, offering a People and Culture–driven environment with birthday leave, equal opportunity employment, and a global footprint with offices in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore, along with industry awards recognizing its products and culture.

SmartBear delivers visibility tools (TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr) used by over 16 million developers across 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The company is hiring a Business Intelligence Developer in the Business Operations team to design, build, and maintain BI solutions and dashboards (notably Tableau) to enable data-driven insights for ongoing operations and strategic decision making, reporting to the VP of Revenue Operations. Key responsibilities include collaborating with GTM analytics, translating business questions into dashboard designs, developing queries, presenting dashboards and visuals, ensuring data quality and reconciliation, troubleshooting issues, and creating ad-hoc analyses. Requirements include a BA/BS with 2-4 years’ BI experience, strong skills in Excel, Power BI, SQL, and Tableau, experience with large datasets and relational data models, solid project management and communication abilities, and knowledge of programming languages like Python or R as a plus. SmartBear promotes career growth, a People and Culture–driven, inclusive workplace with a global presence, awards, and a commitment to ethical practices and diversity.

Lucid Software is a leader in visual collaboration offering Lucidchart, Lucidspark, and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork, with a respectful, inclusive culture and a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Tech, and People’s Companies that Care, and serves over 100 million users including Fortune 500 customers like Google, GE, and NBC Universal, with partners Google, Atlassian, and Microsoft. The Enterprise Account Executives role focuses on strategic growth for Lucid’s largest customers in EMEA, leading outbound prospecting and orchestrating internal resources to unlock opportunities and drive value across multiple personas, in collaboration with CSMs, Solution Engineers, and BDRs. Responsibilities include maintaining expert knowledge of the full collaboration suite, understanding the competitive landscape in EMEA, generating and closing new pipeline across segments, and providing market insights to product and marketing teams. Requirements are 5+ years in SaaS sales (enterprise-grade), ability to manage complex sales cycles and cross-functional teams, English and German fluency, Salesforce experience, and a hybrid Amsterdam-based schedule with two in-office days per week (Tuesdays and Thursdays); preferred qualifications include another European language, evangelist selling experience, familiarity with sales acceleration tools, and a BA/BS degree.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a diverse, respectful, and inclusive culture and a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves more than 100 million users worldwide, including Fortune 500 customers, with notable clients like Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. The job posting seeks Enterprise Account Executives (EAEs) for EMEA to drive strategic growth among Lucid’s largest customers, orchestrate internal resources, and work with Customer Success Managers to ensure renewals, expansion, and ongoing engagement. Responsibilities include developing expert knowledge of the full Lucid suite, leading outbound prospecting, generating and closing new pipeline across verticals, sharing market insights with product and marketing teams, managing accounts and forecasts, and penetrating new markets. Requirements include 5+ years in SaaS sales (enterprise), experience with complex sales cycles and cross-functional teams, fluency in English and German, and a hybrid Amsterdam-based schedule (two days per week on-site), with preferred qualifications such as additional European languages and experience with sales tools.

GitKraken is a DevEx platform used by more than 40 million developers and 100,000 organizations, combining built-in AI and workflow orchestration to reduce toil, streamline collaboration, and accelerate productivity across desktop, CLI, IDE, web, and mobile. The role is a Software Engineer focused on building the next generation of AI-powered developer experiences, bringing agentic workflows and LLM-driven capabilities to life inside the tools developers use every day. You’ll build AI-powered frontend features, integrate LLM APIs (OpenAI, Anthropic, and others), design UI/UX flows for complex model interactions, and collaborate on developer-facing APIs while writing maintainable TypeScript/React code and participating in reviews and testing. Desired qualifications include strong TypeScript/React skills, prompt engineering, familiarity with LLM APIs and AI-assisted development, the ability to translate ambiguous requirements into technical plans, and solid CS fundamentals, with bonus points for cross-platform desktop development, prior work on developer tools, and open-source contributions. The position is hybrid in Scottsdale, AZ, with a commitment to inclusion and equal employment opportunity, and offers competitive compensation, benefits, and opportunities for growth in a diverse, supportive workplace.

Miro's Cloud Security team is a hybrid function embedded in Cloud Engineering & Operations, responsible for core security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to bolster the cloud platform’s security posture. The role is a seasoned Site Reliability Engineer who will design, implement, and maintain scalable security controls for the AWS/EKS platform, automate deployment of security tooling, and ensure reliability while allowing development velocity. You will act as a consultant and SME for infrastructure teams, collaborate on on-call rotations to respond to incidents, and continuously improve observability to identify misconfigurations or vulnerabilities at scale. Requirements include extensive Kubernetes administration and security experience, strong AWS security services and networking knowledge, Infrastructure-as-Code with Terraform and CI/CD with GitHub, proficiency in Python or Go, and experience with Secrets Management (HashiCorp Vault, ESO); Privileged Access Management experience is a significant advantage, with a solid SRE/DevOps background. What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse and collaborative team, with location-specific benefits varying and recruitment privacy policy applying.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable product teams to integrate and scale AI features, establishing a robust foundation for responsible AI innovation. As a Backend Engineer, you’ll design, build, and scale the core backend powering AI across Miro, including model training, inference, experimentation, and data pipelines for AI use cases. You’ll also develop tooling to improve reliability and speed of AI development, contribute to scalable system architecture, and maintain high code quality through testing and automation. Requirements include 4+ years of backend experience, strong Python/Java/Kotlin skills, experience designing scalable services, familiarity with AI providers, and ML Ops, plus a product-oriented mindset. Miro offers a global benefits package (equity, wellbeing support, equipment allowance, and an L&D stipend), plus a culture that values diversity and inclusion and a clear privacy policy for applicants.

The Renewals organization at Miro is a global, diverse team responsible for all subscription renewals, seeking a Renewals Manager to own relationships with our most valued customers in the DACH region. The Renewals Manager will own the renewal journey for existing Enterprise and Mid-Market clients, acting as the primary contact and driving the end-to-end process from initiation to close. Responsibilities include being a T-shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities, maintaining accurate 120-day forecasts and CRM data hygiene, and ruthlessly simplifying renewal processes for high-velocity execution. Requirements are 3+ years in renewals, account management, or a commercial SaaS role; success mitigating churn in complex enterprise environments; strong negotiation and intellectual honesty; fluency in German and English; managing 50+ accounts per quarter; and a resilient, can-do attitude for a fast-paced workload. What’s in it for you: a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend), a diverse, collaborative culture, and information on Miro’s mission, diversity and recruitment privacy policy.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers all leveraging agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, delivering analytics for adoption and ROI, and leading change management, scaling with internal champions and Centers of Excellence, and co-facilitating quarterly business reviews. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven experience in workflow optimization and change management, analytics-driven decision making, executive-level facilitation, familiarity with collaboration tooling, and native-level Japanese with business English; Japanese market experience is advantageous. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, set against Miro’s diverse, inclusive culture and mission to empower teams to create the next big thing.

Miro’s team mission is to empower go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, making Miro the strategic edge that turns customers’ vision into velocity. The AI Technical Architect role is to design and deploy cutting-edge AI solutions for strategic customers, acting as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation, and guiding onboarding and implementation of Miro’s AI features. Responsibilities include leading discovery sessions, designing and implementing AI-driven solutions in Miro (including intelligent templates, agents, summarisation tools, and custom GPT integrations), advising on data privacy, API usage, and model performance, and coordinating with Product, Engineering, and Customer Success to ensure adoption. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience with LLMs and agent frameworks (e.g., LangChain, AutoGPT), familiarity with AI tooling and APIs, experience with REST APIs and low-code/no-code automation, and strong communication, strategic mindset, plus knowledge of data privacy and enterprise AI safety. The package includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging, diversity, and collaboration with a global team and a Recruitment Privacy Policy.

Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market that requires local leadership, cultural fluency, and strong cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan, is the senior PS leader for the region and oversees all delivery motions (MOST, Implementation, Advisory, and TAM), managing Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers. Key responsibilities include direct people leadership and talent development, setting high standards for customer engagement, capacity planning, delivery governance, and partnering across Sales, Customer Success, Product, and partners while serving as the primary escalation and decision authority for Japan. Success in the first 6–12 months entails trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, and alignment with Sales and Customer Success that supports renewals and growth. Required experience includes 8+ years in professional services or enterprise SaaS with leadership of senior practitioners, autonomous action in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering a global benefits package and a culture focused on belonging and collaboration.

The Customer Support team at Miro aims to help customers quickly solve problems with empathy and proactive, enterprise-grade support, supporting users across Asia Pacific and globally from hubs including Sydney. The role focuses on expanding the regional team (including the Japan market), delivering support in Japanese and English, and operating in a hybrid model with 2 days per week at the Sydney CBD hub and flexible remote work. Responsibilities include critically analyzing and responding to inquiries, ensuring stability of major functions with product and engineering, becoming a product expert, collaborating cross-functionally, and leading projects to improve support delivery and processes. Requirements are 1–3 years in a customer-facing role (SaaS preferred), native or JLPT N1-level Japanese with high Keigo fluency, fluent English, strong troubleshooting skills, a proactive customer-journey mindset, and a collaborative team spirit. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and a learning and development stipend, all within a diverse, inclusive culture that aims to empower teams to create the next big thing.

Miro's Source-to-Pay (S2P) Team is a collaborative, growth-focused group that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and a global supplier network. The Category Manager role is strategic and results-oriented, serving as the go-to partner for IT, Marketing, Travel, and Professional Services, leading the full sourcing lifecycle from requirements through RFPs to contract and building a scalable supplier ecosystem. Responsibilities include developing category strategies, leading end-to-end sourcing, building strategic partnerships with internal stakeholders, mastering negotiations of commercial terms and SLAs, driving continuous process improvements, and coordinating cross-functionally with Legal, Security, Finance, and other pillars across time zones. Requirements include proven category management experience in IT/Marketing/Professional Services, strong negotiation and supplier-management skills, data-driven analytical ability, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro emphasizes belonging and diversity, offers global benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, and is a visual workspace with 100M+ users and 1,600+ employees across 13 hubs.

Miro's Cloud Security team is a hybrid security and cloud‑engineering function within Cloud Engineering & Operations, responsible for capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to bolster the cloud platform's security. The role is a seasoned Site Reliability Engineer who will design, implement, and maintain scalable security controls for the AWS/EKS platform using Infrastructure-as-Code, automate deployment of security capabilities, and ensure the reliability, availability, and performance of critical services. You will act as a consultant to infrastructure teams to improve security posture with a strong emphasis on Kubernetes, participate in on-call incident response, and continuously improve observability to identify misconfigurations or vulnerabilities at scale. Qualifications include extensive Kubernetes administration and security experience in AWS, Terraform and GitHub CI/CD expertise, proficiency in Python or Go, familiarity with Secrets Management (e.g., HashiCorp Vault), and a background in SRE/DevOps; Privileged Access Management experience is a plus. Miro offers a global benefits package (equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend), highlights belonging and inclusion, and shares information about life at Miro and its Recruitment Privacy Policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable scalable, responsible AI use across the product and to empower internal teams to move faster and deliver world-class AI features. As a Backend Engineer, you’ll design, develop, and maintain backend services for model training, inference, and experimentation, build tooling to improve reliability and speed of AI development, and create scalable data pipelines and infrastructure decisions. Requirements include 4+ years of backend experience with Python, Java, or Kotlin, designing scalable services, familiarity with modern AI providers (AWS Bedrock, OpenAI, Anthropic), proficiency in CI/CD and observability, ML Ops, and a solid understanding of AI/ML concepts. What’s in it for you includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, plus a diverse and collaborative team culture. About Miro: a visual workspace for distributed teams with over 100 million users, founded in 2011, co-headquartered in San Francisco and Amsterdam, employing more than 1,600 people across 13 hubs, and committed to belonging, collaboration, and inclusion, with a Recruitment Privacy Policy for applicants.

The Renewals org at Miro is a global, diverse team that manages all subscription renewals and is looking for a Renewals Manager in the DACH region to own relationships with Enterprise and Mid-Market customers. You will own the end-to-end renewal journey from initiation to close, act as a T-shaped partner with Account Executives and Customer Success to drive expansion opportunities, maintain accurate 120-day forecasts and data hygiene in the CRM, and ruthlessly simplify renewal processes for high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in multi-stakeholder enterprise environments, strong negotiation and intellectual honesty, fluency in German and English, experience managing 50+ accounts per quarter, and a can-do, resilient attitude. What’s in it for you: global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse team and location-specific benefits. About Miro: a visual workspace enabling distributed teams to collaborate, with 100M users and 250,000 companies, 1,600+ employees across 13 hubs, founded in 2011, emphasizing collaboration, inclusion, and belonging, with recruitment privacy policy applying to applicants.

The Professional Services organization at Miro focuses on ensuring Enterprise customers achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) will partner with these customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization (designing and evolving workflows across the Discover–Define–Deliver lifecycle, recommending integration strategies and automation, embedding Miro into existing systems), Technology Optimization (monitoring platform health, engagement, and feature adoption; delivering proactive, insight-driven recommendations; assessing the technical landscape to consolidate tools), Change Management & Scaling (equipping internal champions to scale adoption, supporting Centers of Excellence with governance and deployment at scale, navigating organizational change), and Strategic Alignment & Continuous Improvement (collaborating with Customer Success Managers to co-facilitate impactful QBRs and demonstrate ROI). You will provide robust adoption reporting and business outcome analytics to inform ongoing strategy and influence renewals and growth opportunities. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs, integrations, and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, and expertise in platform analytics; you must have native-level Japanese proficiency and business-level English, with Japanese enterprise market experience highly advantageous. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive environment aligned to Miro’s mission; Miro emphasizes belonging and collaboration, serves 100M+ users and 250,000+ companies, and notes a Recruitment Privacy Policy for applicants.

Miro is hiring an AI Technical Architect to act as a trusted advisor and technical lead for strategic customers, guiding discovery, design, configuration, onboarding, and implementation of AI-powered features (intelligent templates, agents, summarisation tools, and custom GPT integrations) to elevate collaboration and business outcomes, while coordinating across Customer Success, Product, and Engineering. You will lead customer discovery sessions to identify AI use cases, data sources, constraints, and automation opportunities, design and implement AI solutions in Miro, and help customers adopt AI features and integrations with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. You will collaborate with Product and Engineering to influence the roadmap based on real-world needs and AI trends, partner with Customer Success and Account Managers for onboarding and retention, and run enablement sessions and produce scalable assets and documentation. Requirements include 6+ years in technical consulting/solution architecture with customer-facing responsibilities, hands-on AI design/implementation experience (LLMs, prompt engineering, agent frameworks like AutoGPT/LangChain/RAG), familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI), knowledge of REST APIs and low-code/no-code automation, and strong facilitation, strategic thinking, data privacy knowledge, and enterprise SaaS integration experience. Perks include equity, wellbeing, WFH equipment allowance, and L&D stipend; Miro emphasizes diversity, belonging, and collaboration, with information about location-specific benefits and a Recruitment Privacy Policy.

Miro’s Japan Professional Services delivers MOST, Implementation, Advisory, and Technical Account Management for enterprise customers, led by the Senior Manager, Professional Services Delivery – Japan, who oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. The role is the primary escalation and decision authority for Japan and is responsible for evolving global programs to reflect Japanese market expectations, cultural nuances, and regional growth needs, while partnering with Sales, Customer Success, Product, and partners to ensure delivery excellence. Key responsibilities include direct people leadership and talent development, regional capacity planning and delivery readiness, supporting renewal and expansion outcomes, and providing Japan-specific insights to global Professional Services strategy. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners; strong delivery governance, prioritization, and escalation management; ability to operate autonomously in ambiguous, fast-changing environments; fluency in English and Japanese. Preferred: experience leading Professional Services teams in Japan, familiarity with high-touch, relationship-driven enterprise delivery, experience adapting global programs to local needs, and an AI-first mindset. Miro emphasizes a diverse, inclusive culture and belonging, with global benefits including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits described on the Global Miro benefits board.

The Customer Support team at Miro aims to help customers quickly solve problems with empathy and high-quality service, working across five global hubs to support Asia Pacific and beyond. The open role in Sydney supports the APAC region (including Japan), offers multilingual customer support, and includes an onboarding program, with a hybrid work model (2 days per week in the CBD hub) though remote work is available. You will analyze and respond to inquiries about using or administering Miro, proactively ensure major functions' stability with product and engineering, become a daily product expert, and lead or participate in cross-functional improvement projects. Requirements include 1-3 years in a customer-facing role (SaaS preferred), native or JLPT N1-level Japanese with strong Keigo and fluent English, plus troubleshooting, proactive mindset, and a team-player attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details, while Miro emphasizes belonging, diversity, and collaboration as part of its mission.

Miro's Source-to-Pay (S2P) Team is a collaborative, fast-moving group that manages spend, mitigates third-party risk, and provides world-class support across Sourcing, Procurement, AP, and T&E, serving as the strategic bridge between business needs and Miro's global supplier network. The Category Manager role is a strategic, results-oriented partner for IT, Marketing, Travel, and Professional Services, responsible for leading end-to-end sourcing and building a supplier ecosystem that scales with Miro's rapid growth. Responsibilities include developing category strategies, leading the full RFP process from requirements to contract execution, building trusted partnerships with internal stakeholders, and negotiating terms and SLAs to ensure value and quality. Candidates should have proven category management experience in IT, Marketing, or Professional Services, strong negotiation and analytical skills, and the ability to influence stakeholders across multiple time zones. Miro offers a global benefits package with equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, inclusive culture committed to growth and collaboration.

Miro's Cloud Security team is a hybrid unit embedded in the Cloud Engineering & Operations organization, responsible for security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to support the cloud platform. The role is for a seasoned Site Reliability Engineer to design, implement, and operate scalable security controls for AWS/EKS, helping move toward a unified cloud infrastructure with security as a first-class consideration. You will design and automate security tooling via Infrastructure-as-Code (Terraform) and CI/CD (GitHub), ensure reliability and performance of critical security services, advise infrastructure teams on Kubernetes security, participate in on-call incident response, and improve observability to identify misconfigurations or vulnerabilities at scale. Requirements include extensive Kubernetes administration and security experience, strong AWS-native security and networking knowledge, proficiency with Terraform and GitHub-based CI/CD, programming ability in Python or Go, experience with Secrets Management (e.g., Vault), and ideally Privileged Access Management experience. Miro offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend), values diversity and belonging with location-specific variations, and provides information about Miro's mission and recruitment privacy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable AI across the product and establish a robust foundation for fast, responsible AI innovation. As a Backend Engineer, you’ll design and maintain backend services for model training, inference, and experimentation, and build scalable data pipelines and tooling to improve reliability and speed of AI development. You’ll contribute to system architecture and infrastructure choices with a focus on scalability, performance, and maintainability, and help shape the technical strategy for Miro’s AI platform serving tens of millions of users. Requirements include 4+ years of backend engineering experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, ML Ops, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and a collaborative, ownership-driven approach. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend), a diverse and inclusive culture, and a mission to empower teams to create the next big thing for over 100 million users.

The Renewals organization at Miro is a globally distributed, diverse team that manages all subscription renewals (direct and via partners) and seeks to add a new member who will own relationships with our most valued customers through a collaborative approach. The Renewals Manager will own the renewal journey for existing customers in the DACH region, driving the end-to-end process for Enterprise and Mid-Market clients to achieve high retention. Key responsibilities include managing the renewal journey from initiation to close, collaborating with Account Executives and Customer Success to identify expansion opportunities, maintaining 120-day forecasts and CRM data hygiene, and ruthlessly simplifying renewal processes to enable high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; a proven ability to mitigate churn in complex multi-stakeholder environments; strong negotiation and intellectual honesty; fluency in German and English; managing 50+ accounts per quarter; and a resilient, can-do attitude for fast-paced work. The role offers global benefits (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and information about Miro’s mission and environment, with location-specific benefits available.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers to transform collaboration, build, and innovate using agentic AI. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption analytics, change management and scaling with internal champions and Centers of Excellence, and strategic alignment with Customer Success to co-facilitate Quarterly Business Reviews and demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven ability to lead adoption and change management, executive-level facilitation skills, and native-level Japanese with business-level English (Japanese market experience is advantageous). Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), values diversity and belonging, and is a visual collaboration platform serving 100M users, inviting candidates who are excited by growth, collaboration, and making an impact to apply.

Our team at Miro empowers go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, with a vision of being Miro’s strategic edge that turns customers’ vision into velocity. We are hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, serving as a trusted advisor for use cases from intelligent agents to workflow automation. You’ll lead discovery sessions, design and implement AI-driven solutions (templates, agents, summarisation tools, and custom GPT integrations), guide AI solution architecture (privacy, compliance, API usage, and model monitoring), and enable onboarding and change management across ecosystems while collaborating with Product, Engineering, Success, and Account teams. Requirements include 6+ years in technical consulting/solution architecture, hands-on experience with AI solutions (LLMs, prompt engineering, agent frameworks), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), experience with LangChain/AutoGPT, REST APIs, and low-code platforms, plus strong communication and a strategic, experimental mindset focused on safety and enterprise deployment. Perks and culture include global benefits such as equity, wellbeing, equipment allowance, and a learning stipend, a diverse and inclusive environment, and Miro’s emphasis on belonging and collaboration, with details on recruitment privacy in our policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) for Japan and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. Responsibilities include people leadership and talent development, setting high standards for professionalism, coaching practitioners to be trusted advisors, hiring and performance management, and building a strong local leadership bench while guiding regional capacity planning, delivery readiness, and the adaptation of global programs to reflect local market needs and revenue outcomes. The role partners with Sales, Customer Success, and Product, collaborating with partners as needed while maintaining strict quality standards to support growth, renewals, and customer confidence. In the first 6–12 months, success looks like a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, and effective alignment of global programs to regional realities and Sales/CS leadership. Required: 8+ years in Professional Services/Consulting/Enterprise SaaS with experience leading senior practitioners, strong governance and autonomous delivery skills, and fluency in English and Japanese; preferred: prior Japan PS leadership experience and an AI-first mindset; and the role offers global benefits including equity, wellbeing, a WFH equipment stipend, and a development stipend within Miro’s diverse and inclusive culture.

The Customer Support team at Miro helps customers quickly solve problems to use the platform for co-creation, delivering empathetic, high-quality service and aiming to stay one step ahead with enterprise-grade support. The Sydney team plays a major role, assisting users from the Asia-Pacific region and ensuring continuous coverage for global customers, with five hubs worldwide working together as a team. The role is open to grow the team in the region (including Japan), offering a diverse, language-friendly environment and a comprehensive onboarding program; we operate in a hybrid model with 2 days per week in the Sydney CBD hub, though remote work is flexible. You’ll analyze and respond to inquiries about using or administering Miro, proactively support major function stability with product/engineering, become a product expert, collaborate cross-functionally, and lead or participate in process-improvement projects. Requirements include 1-3 years in customer-facing roles (SaaS a plus), native or JLPT N1-level Japanese with high proficiency in Keigo and fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented attitude; benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific differences and a commitment to diversity and inclusion.

Miro’s Source-to-Pay (S2P) Team is a collaborative group that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E, serving as the strategic bridge between business needs and a global supplier network. The Category Manager role is strategic and results-oriented, partnering with IT, Marketing, Travel, and Professional Services to lead end-to-end sourcing, negotiate high-impact terms, and build a scalable supplier ecosystem. Responsibilities include developing category strategies, running full RFP processes from requirements to contract execution, building trusted internal partnerships, negotiating commercial terms and SLAs, and driving continuous improvement while coordinating with Legal, Security, Finance, and others across time zones. Candidates should have proven sourcing/category management experience in IT/Marketing/Professional Services, strong negotiation and relationship management skills, a data-driven analytical mindset, excellent communication, and the ability to adapt to a fast-paced, multi-time-zone environment. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and a learning stipend, emphasizes diversity and inclusion, and is a fast-growing, collaborative company with co-headquarters in San Francisco and Amsterdam, over 1,600 employees, and 100M users.

Miro's Cloud Security team is a hybrid function embedded within Cloud Engineering & Operations, responsible for core security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP, and it champions security as a first-class part of a unified cloud platform. The role seeks an experienced Site Reliability Engineer to design, implement, and automate security controls for the AWS/EKS stack using Infrastructure-as-Code, while ensuring reliability, availability, and performance of critical security services. Key responsibilities include deploying security capabilities (WAF, Secrets Management, Cloud Governance tooling), acting as a security consultant for infrastructure teams with a focus on Kubernetes, participating in on-call incident response, and improving observability to identify misconfigurations or vulnerabilities at scale. Requirements include extensive Kubernetes administration and security experience in AWS-native environments, Terraform and GitHub-based CI/CD with strong coding (Python or Go), knowledge of AWS IAM/WAF/Secrets Manager and cloud networking, experience with Secrets Management solutions (HashiCorp Vault or ESO), and a background in SRE/DevOps; privileged access management experience is a plus. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, Learning & Development stipend), and a culture that values belonging, diversity, and collaboration, with location-specific benefits and a Recruitment Privacy Policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI features across the product. As a Backend Engineer, you will design, develop, and maintain backend services for model training, inference, experimentation, and build data pipelines and tooling to accelerate safe AI development for tens of millions of users. You’ll contribute to system architecture with a focus on scalability and performance, maintain high code quality through testing and automation, and drive ML Ops and end-to-end AI workflows. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and a collaborative ownership mindset with knowledge of AI/ML concepts. Miro offers benefits such as equity, wellbeing support, equipment allowance, and an L&D stipend, and emphasizes a diverse, inclusive culture and belonging, including recruitment privacy practices for applicants.

The Renewals org is a globally distributed team responsible for all Miro subscription renewals and seeks a new member to own relationships with valued customers through a highly collaborative approach. The Renewals Manager will own the renewal journey for Enterprise and Mid-Market clients in the DACH region, driving end-to-end from initiation to close and, as a T-Shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities. You will maintain 120-day forecasts, ensure high data hygiene in the CRM, and ruthlessly simplify renewal processes to enable high-velocity execution. Requirements include 3+ years in renewals, account management, or a SaaS role; proven success mitigating churn in complex enterprise environments; strong negotiation and intellectual honesty; professional fluency in German and English; and managing 50+ accounts per quarter with a can-do, resilient attitude. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and a diverse, inclusive culture, built on collaboration and belonging across a worldwide team, as a visual workspace with a strong global presence.

The Professional Services team at Miro focuses on helping enterprise customers achieve exceptional outcomes in the Innovation Workspace by combining strategic advisory, onboarding expertise, and technical account management with agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption insights, change management and scaling through internal champions and Centers of Excellence, and strategic alignment and continuous improvement with adoption reporting and ROI analytics. Requirements include 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change initiatives and executive-level workshops, and native-level Japanese with business English; experience in the Japanese market is advantageous. Benefits include equity, wellbeing, equipment allowance, and a learning & development stipend; Miro emphasizes diversity and inclusion in a collaborative culture, serving 100M+ users, 250,000 companies, with 1,600+ employees across 13 hubs, co-headquartered in San Francisco and Amsterdam.

Miro is hiring an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that elevate collaboration and drive measurable business outcomes, acting as a trusted advisor and technical lead on AI use cases. You will lead customer discovery, design and implement AI-powered features (templates, agents, summarisation tools, and custom GPT integrations), and guide onboarding and change management for Miro’s AI offerings and integrations with platforms like Zapier, OpenAI, and LangChain. The role also involves bridging Customer Success, Product, and Engineering to influence the roadmap based on real-world needs, collaborating on enablement, documentation, and scalable assets for repeatable engagements. Requirements include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and REST APIs, and strong communication with a focus on enterprise data privacy and safe deployment. Miro offers global benefits including equity, learning stipends, and wellbeing support, emphasizes diversity and belonging, and notes that recruitment data is handled in line with its Recruitment Privacy Policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions in Japan (MOST, Implementation, Advisory, and TAM), directing Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers while adapting global programs to meet Japanese market expectations. Responsibilities include direct people leadership and talent development, setting high standards and coaching practitioners to be trusted advisors, partnering on hiring and performance, owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansions, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, Customer Success, Product, and partners. Success in the first 6–12 months means trusted, stable delivery with strong customer feedback; a high-performing local team with clear growth paths; effective adaptation of global programs to regional realities; strong alignment with Sales and CS; and tangible contribution to global PS revenue. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners in customer-facing environments; strong delivery governance, prioritization, and escalation; ability to operate autonomously in ambiguous, fast-changing environments; fluency in English and Japanese. Preferred: experience leading PS teams in Japan, familiarity with high-touch, relationship-driven enterprise delivery, experience adapting global programs to local market needs, and an AI-first mindset with a track record of using AI to drive delivery. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and being part of a diverse team, plus Miro’s mission to empower teams to create the next big thing and a culture focused on belonging, collaboration, and inclusion.

The Customer Support team helps customers quickly solve problems and use Miro to co-create, delivering empathetic, proactive, high-quality service and enterprise-grade support. The Sydney-based team supports users across the Asia Pacific region and globally, with five support hubs worldwide, and the role will expand to include the Japan market, operating in a hybrid model with two days per week in the Sydney CBD hub and flexible remote work. Responsibilities include critically analyzing and responding to inquiries, proactively ensuring stability of Miro's major functions with product and engineering, becoming a daily product expert, and leading or participating in cross-functional improvement projects. Requirements include 1-3 years in a customer-facing/SaaS role, native or JLPT N1-level Japanese with Keigo, fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented mindset. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with Miro's commitment to diversity and inclusion and information about the Recruitment Privacy Policy.

Miro’s Source-to-Pay (S2P) Team is a collaborative, fast-moving group with a transparent, growth-focused culture that manages spend, mitigates third-party risk, and supports Sourcing, Procurement, AP, and T&E. The role is a strategic Category Manager who partners with IT, Marketing, and Professional Services to navigate the full sourcing lifecycle, lead high-impact negotiations, and scale a supplier ecosystem for Miro’s rapid growth. Responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; managing end-to-end sourcing from requirements to contract execution; building trusted internal partnerships; negotiating complex terms and SLAs; and collaborating cross-functionally with Legal, Security, and Finance across time zones to continuously improve processes. Requirements call for proven category management experience in IT/Marketing/Professional Services; strong negotiation skills; a data-driven analytical mindset; exceptional communication; and adaptability in a fast-paced, multi-time-zone environment. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within a diverse, collaborative culture aligned with Miro’s mission to empower teams, with additional location-specific details and a Recruitment Privacy Policy available.

Miro's Cloud Security team blends security and cloud engineering within Cloud Engineering & Operations, operating key capabilities like Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to promote best practices across the cloud. The role seeks a seasoned Site Reliability Engineer to secure, scale, and improve the reliability of Miro's core security capabilities on a large AWS/EKS platform, designing automated, secure solutions that let development move fast. Responsibilities include designing, implementing, and maintaining scalable security controls using Infrastructure-as-Code (Terraform), automating deployment of WAF, Secrets Management, and Cloud Governance tooling, ensuring reliability of security services, and acting as a Kubernetes-focused consultant while joining on-call incident response and improving observability. Requirements cover extensive Kubernetes administration and security, deep AWS-native security knowledge (IAM, WAF, Secrets Manager) and cloud networking, IaC with Terraform and CI/CD (GitHub), programming in Python or Go, and experience with Secrets Management solutions (HashiCorp Vault, ESO), with Privileged Access Management experience as a bonus. About Miro: the company offers a global benefits package (equity, wellbeing, WFH setup allowance, and Learning & Development stipend), emphasizes belonging and inclusion, and highlights its mission to empower teams, diverse and collaborative culture, and recruitment privacy policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI, establishing a robust foundation for AI innovation across the company. As a Backend Engineer, you will design, develop, and maintain backend services for model training, inference, and experimentation, build tooling to improve reliability and speed of AI development, contribute to scalable architecture, and create data pipelines that power AI insights. Qualifications include 4+ years of backend experience with Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers like AWS Bedrock/OpenAI/Anthropic, and proficiency with CI/CD, observability, test automation, ML Ops, and product-focused AI work. What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, supportive team, with location-specific variations in benefits. Miro is a visual workspace for distributed teams, serving over 100M users, emphasizing collaboration, inclusion, and belonging, and it notes its commitment to diversity and that it handles applicants’ data in line with its Recruitment Privacy Policy.

The Renewals organization is a globally distributed, diverse team responsible for all Miro subscription renewals, seeking a Renewals Manager to own relationships with key customers in the DACH region. The role requires owning the entire renewal journey for Enterprise and Mid-Market clients, collaborating with Account Executives and Customer Success, and driving the end-to-end process from initiation to close to achieve high retention. Responsibilities include acting as a T-shaped partner, identifying expansion opportunities, maintaining accurate 120-day forecasts and CRM data hygiene, and ruthlessly simplifying renewal processes for fast execution. Requirements include 3+ years in renewals, account management, or SaaS, proven churn mitigation in complex enterprise environments, strong negotiation with intellectual honesty, fluency in German and English, and managing 50+ accounts per quarter with a resilient, fast-paced mindset. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse and collaborative culture focused on belonging, and Miro’s mission to empower teams to create the next big thing, with additional location-specific details available in the benefits board.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers, powered by agentic AI and the platform. The Technical Account Manager partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization (design/evolve Discover–Define–Deliver workflows and integration strategies), Technology Optimization (monitor platform health and adoption of core/AI features), Change Management & Scaling (enable internal champions, CoEs, and scalable adoption), and Strategic Alignment & Continuous Improvement (co-facilitate QBRs and provide adoption reporting showing ROI). Requirements include 5+ years in consulting or enterprise SaaS, strong technical fluency with APIs/integrations and enterprise IT ecosystems, experience leading workflow optimization and change management, platform analytics expertise, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a diverse team, location-specific benefits, and information about Miro’s mission and commitment to belonging and inclusion.

Our Team’s Mission and Vision: empower Miro’s go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, and be Miro’s strategic edge turning customers’ vision into velocity. About the Role: We’re hiring an AI Technical Architect to design and deploy cutting-edge AI solutions that elevate collaboration and drive business outcomes, serving as a trusted AI advisor and technical lead on use cases from intelligent agents to workflow automation, guiding onboarding and implementations, and bridging Customer Success, Product, and Engineering to shape AI at scale. What you’ll do: Lead customer discovery sessions; design and implement AI-driven solutions in Miro (templates, agents, summarisation tools, and custom GPT integrations); guide AI solution architecture, data privacy, API usage, and model performance monitoring; oversee technical setup and change management; collaborate on roadmap, partner with Customer Success for adoption and retention; run enablement sessions and contribute scalable AI assets and documentation. What you’ll need: 6+ years in technical consulting/solution architecture with customer-facing responsibilities; hands-on experience with AI solutions, LLMs, prompt engineering, and agents; strong familiarity with AI tooling/apis (OpenAI, Hugging Face, Vertex AI) and integrating into workflows; experience with LangChain, CrewAI, AutoGPT; REST APIs and low-code/no-code automation knowledge; excellent facilitation/communication, strategic experimental mindset, and knowledge of enterprise AI safety and data privacy. What’s in it for you and about Miro: a global benefits package including equity, wellbeing, equipment allowance, and an L&D stipend; a diverse, inclusive culture; Miro’s platform is a visual workspace serving 100M+ users and 250k companies, with a mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan leads Miro's Japan Professional Services, responsible for all delivery motions (MOST, Implementation, Advisory, and TAM), directly guiding Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, and owning regional capacity planning and delivery readiness with autonomy and market-tailored execution. The role evolves global programs to reflect Japanese market expectations, serves as the primary escalation and decision authority for Japan, and contributes to global Professional Services outcomes. In the first 6–12 months, success looks like a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, and strong alignment with Sales and Customer Success. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS, with proven experience leading senior practitioners in customer-facing environments, strong delivery governance, prioritization, and escalation management, ability to operate autonomously in ambiguous, fast-changing contexts, and fluency in both English and Japanese; preferred: experience leading PS teams in Japan, familiarity with high-touch enterprise delivery, ability to adapt global programs to local market needs, and an AI-first mindset. Miro highlights a diverse, inclusive culture with global benefits (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend), invites you to join a team where collaboration and belonging matter, and offers location-specific details on benefits and life at Miro.

The Customer Support team at Miro aims to help customers solve problems quickly with empathy and deliver enterprise-grade support while growing skills across the globe, with the Sydney hub playing a major role for Asia Pacific and collaboration across five global support hubs. The role is being opened to meet regional demand including Japan, offering a diverse multilingual team and a hybrid work model (2 days per week in the Sydney CBD hub) with flexibility for remote work, and a preference for candidates who live in Sydney to participate in hub activities. Key responsibilities include critically analyzing and responding to inquiries about using or administering Miro, proactively ensuring the stability of major functions in collaboration with product and engineering, becoming a daily product expert, collaborating cross-functionally, leading or participating in projects to improve support delivery, and participating in a comprehensive onboarding and enablement program. Requirements include 1-3 years in a customer-facing or SaaS support role, native or JLPT N1-level Japanese (with Keigo) and fluent English, strong troubleshooting and problem-solving abilities, a proactive customer-journey mindset, and a collaborative, team-oriented attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, while Miro emphasizes diversity, inclusion, belonging, and provides information about its product, mission, and global presence.

Miro's Source-to-Pay (S2P) team is a collaborative group focused on managing spend, mitigating third-party risk, and delivering world-class support for Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and a global supplier network to fuel innovation. The Category Manager role is strategic and results-driven, serving as the go-to partner for IT, Marketing, Travel, and Professional Services to navigate the full sourcing lifecycle, lead high-impact negotiations, and build a scalable supplier ecosystem. Key responsibilities include developing and executing category strategies, leading end-to-end sourcing (RFPs to contract), building trusted partnerships with internal stakeholders, mastering negotiations of terms and SLAs, driving continuous improvement, and coordinating with Legal, Security, and Finance across time zones. Candidates should have proven category management experience in IT/Marketing/Professional Services, strong negotiation skills, a data-driven analytical mindset, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes belonging, collaboration, and a diverse, inclusive culture aligned with its mission to empower teams to create the next big thing.

Miro's Cloud Security team is a hybrid function blending security and cloud engineering, embedded in Cloud Engineering & Operations, and responsible for core cloud security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP. The role is a seasoned Site Reliability Engineer who will design, implement, and automate security controls for Miro's AWS/EKS platform using Infrastructure-as-Code, ensuring security, reliability, and scalability while enabling development speed. Responsibilities include automating deployment of WAF, Secrets Management, and Cloud Governance tooling; ensuring the reliability of critical security services; acting as a Kubernetes-focused consultant to infrastructure teams; participating in on-call rotations; and improving observability to identify misconfigurations or vulnerabilities at scale. Required experience includes extensive Kubernetes administration and security, strong AWS-native security and networking knowledge (IAM, WAF, Secrets Manager), Terraform and CI/CD pipelines, programming in Python or Go, and familiarity with Secrets Management solutions; a background in SRE/DevOps is preferred. Miro is a visual workspace for distributed teams serving over 100M users and 250,000 companies, offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and a diverse, inclusive culture with location-specific details on the Global Benefits board, and upholds a Recruitment Privacy Policy.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases, establishing a robust foundation for AI innovation. As a Backend Engineer on the AI Platform team, you’ll help design, build, and scale the core systems that power AI across Miro, supporting tens of millions of users as the product becomes more intelligent. You’ll design and maintain backend services for model training, inference, and experimentation; create tooling to improve reliability, reproducibility, and speed; contribute to scalable architecture; build data pipelines; and drive the technical strategy with emphasis on maintainability and quality through testing and automation. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin; experience designing scalable services; familiarity with AI providers; CI/CD, observability, test automation; ML Ops; and a product-minded, collaborative approach with knowledge of AI/ML concepts. Perks include a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend; Miro emphasizes a diverse, inclusive, collaborative culture, serving a large user base of 100M+ users and 250,000 companies across 13 hubs.

The Renewals team at Miro is globally distributed, diverse, and responsible for managing all subscription renewals (direct and via partners) while owning relationships with our most valued customers through a highly collaborative, “better together” culture. The Renewals Manager will own the renewal journey for existing customers in the DACH region, acting as the primary point of contact for Enterprise and Mid-Market clients and driving the end-to-end process from initiation to close to achieve high retention. Key responsibilities include owning the renewal journey for 50+ accounts per quarter, acting as a T-shaped partner with Account Executives and Customer Success to identify expansion opportunities, maintaining accurate 120-day forecasts and CRM data hygiene, and simplifying renewal processes to support fast, high-velocity execution. Candidates should have 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex multi-stakeholder environments, strong negotiation skills and intellectual honesty, fluency in German and English, and experience managing a large book of business. Miro emphasizes diversity, belonging, and collaboration, offers benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and invites applicants to learn more about life at Miro while noting its Recruitment Privacy Policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, staffed by strategic advisors, onboarding experts, and technical account managers who collaborate with clients using agentic AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to maximize business value by guiding workflow optimization, enabling AI-powered adoption, and embedding Miro into customers’ innovation operating models for long-term partnership. Core responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle with integration strategies and automation opportunities, technology optimization through platform health and adoption analytics, change management and scaling with CoEs and internal champions, and strategic alignment via QBRs and adoption reporting to demonstrate ROI. The position requires 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, ability to lead workflow optimization and change management, expertise in platform analytics, executive-level facilitation, familiarity with collaboration tools; and native-level Japanese plus business-level English, with Japanese market experience highly advantageous. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse team and growth opportunities, plus information about Miro as a visual collaboration platform with a mission to empower teams, a culture of inclusion, and a recruitment privacy policy.

Miro is hiring an AI Technical Architect to act as a trusted advisor and technical lead for strategic customers, designing and deploying AI solutions that elevate collaboration and drive measurable business value, while bridging Customer Success, Product, and Engineering. The role guides onboarding and implementation of Miro’s AI capabilities, overseeing discovery, design, hands-on configuration, and ensuring customers maximize value while addressing data privacy and monitoring model performance. You’ll lead AI-focused customer discovery sessions and design/implement AI features such as intelligent templates, agents, summarisation tools, and custom GPT integrations, plus manage change across platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. Requirements include 6+ years in technical consulting/solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, agent frameworks), strong tooling and API knowledge, REST and low-code/no-code integration experience, excellent facilitation, a strategic experimentation mindset, and expertise in enterprise AI safety and data privacy. The role offers benefits including equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within Miro’s diverse, inclusive culture and mission to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers with autonomy to evolve global programs to fit the Japanese market. Key duties include people leadership and talent development, setting high engagement standards, coaching practitioners as trusted advisors, and partnering on hiring and performance management, while strategically owning regional capacity planning, delivery readiness, and the adaptation of global programs to reflect Japan’s needs and drive revenue through renewals and expansion. They collaborate cross-functionally with Sales, Customer Success, Product, and partners to support growth and adoption, representing Japanese customer needs in the global PS strategy and ensuring quality. In the first 6–12 months, success means a trusted, stable delivery motion across Japan with strong feedback, a high-performing local team with clear growth paths, effective program adaptations to regional realities, and strong alignment with Sales and CS driving revenue performance. Required experience includes 8+ years in Professional Services, Consulting, or Enterprise SaaS with a track record of leading senior practitioners, governance and escalation skills, autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred qualifications include prior PS leadership in Japan, familiarity with high-touch enterprise delivery, experience adapting global programs, and an AI-first mindset.

The text describes Miro’s Customer Support team, whose mission is to help customers solve problems quickly with empathy and deliver enterprise-grade support, with the Sydney team playing a key role in APAC and providing global coverage. The role is opening to grow the team in the region (including Japan) and offers a hybrid work model (2 days a week in the Sydney CBD hub, with remote flexibility) while ideally requiring the candidate to live in Sydney. You’ll analyze and respond to customer inquiries, proactively ensure major functions’ stability with product and engineering, become a product expert, collaborate cross-functionally, and lead or participate in projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS a plus), native or JLPT N1-level Japanese with fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented mindset. The package highlights benefits, ongoing learning, and a diverse, inclusive culture, as Miro emphasizes belonging, a global footprint, and a mission to empower teams to create the next big thing.

Miro’s Source-to-Pay (S2P) Team is a collaborative, fast-moving group focused on spend management, third-party risk reduction, and providing support across Sourcing, Procurement, Accounts Payable, and T&E, with Sourcing serving as a strategic bridge to the global supplier network. The Category Manager role is a strategic, results-oriented position that partners with internal business units—IT, Marketing, Travel, and Professional Services—leading end-to-end sourcing, high-impact negotiations, and building a scalable supplier ecosystem. Key responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; owning the full RFP process from requirements to contract execution; building strategic partnerships and SLAs; mastering negotiations; continuous process improvement; and cross-functional orchestration with Legal, Security, Finance across time zones. Requirements include proven category management experience in the specified areas, strong negotiation and stakeholder influence skills, an analytical mindset to leverage data for savings, excellent communication, and adaptability to a fast-paced, multi-time-zone environment. Miro offers global benefits (equity, wellbeing, equipment allowance, and a learning stipend) and emphasizes belonging, diversity, and collaboration as core values, noting that recruitment data is handled in line with its Recruitment Privacy Policy.

Miro's Cloud Security team is a hybrid function embedded within the Cloud Engineering & Operations organization, overseeing security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to strengthen the cloud security posture. The role seeks a seasoned Site Reliability Engineer to secure a large-scale, rapidly growing cloud platform, responsible for the security, reliability, and scalability of core security capabilities and for delivering automated, trusted security solutions. You will design, implement, and maintain scalable security controls for AWS/EKS using Infrastructure as Code, automate the deployment of WAF, Secrets Management, and Cloud Governance tooling, ensure the reliability and performance of security services, and act as a subject matter expert to improve security posture with a strong focus on Kubernetes. Requirements include extensive Kubernetes administration and security experience, strong AWS-native security knowledge, Terraform and CI/CD pipelines (GitHub), AWS IAM/WAF/Secrets Manager, cloud networking, programming in Python or Go, experience with vault-style secrets management, and a solid SRE/DevOps background. Miro offers a global benefits package (equity, wellbeing support, WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture focused on collaboration and growth, and a mission-driven environment serving over 100 million users across 13 hubs.

- The AI Platform team at Miro builds the internal platform, tooling, and APIs to power AI across products and to enable internal teams to experiment, scale, and deliver AI features responsibly. - The Backend Engineer role focuses on designing and maintaining backend services for model training, inference, and experimentation, building tooling for reliability and speed, and shaping scalable data pipelines and infrastructure decisions. - Requirements include 4+ years of backend experience with Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (e.g., AWS Bedrock, OpenAI, Anthropic), ML Ops, CI/CD, observability, and a product-focused mindset. - The position offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative environment with location-specific variations. - About Miro: a visual workspace for distributed teams serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam with 1,600+ employees in 13 hubs, emphasizing belonging and inclusion and operating under a Recruitment Privacy Policy.

The Renewals organization at Miro is a globally distributed team that manages all subscription renewals (direct and via partners) and is seeking a Renewals Manager to own relationships with their most valued customers. The role focuses on the renewal journey for existing DACH customers, acting as the primary contact for Enterprise and Mid-Market and leading the end-to-end process from initiation to close, while collaborating with Account Executives and Customer Success to uncover expansion opportunities and maintaining accurate 120-day forecasts and CRM data hygiene; it also aims to simplify renewal processes to sustain high-velocity execution. Requirements include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex multi-stakeholder enterprise environments, strong negotiation skills and intellectual honesty, fluency in German and English, experience managing 50+ accounts per quarter, and a resilient, can-do attitude. What’s in it for you: a supportive, connected environment with global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations. About Miro: a visual workspace for innovation with over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, founded in 2011, 1,600+ employees in 13 hubs, emphasizing collaboration, diversity, inclusion, and belonging, and a recruitment privacy policy.

- The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategy advisors, onboarding experts, and technical account managers collaborating to transform how teams collaborate and innovate using agentic AI on Miro’s platform. - The Technical Account Manager (TAM) will partner with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnerships. - Responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization and adoption analytics, change management and scaling via Centers of Excellence, and strategic alignment with Customer Success to drive impactful quarterly business reviews and measurable ROI. - Requirements include 5+ years in enterprise SaaS consulting or customer success, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change, executive facilitation skills, and native-level Japanese with business English (Japanese market experience is advantageous). - Benefits typically include equity, wellbeing support, a work-from-home equipment allowance, and a development stipend, with location-specific differences; Miro emphasizes diversity, inclusion, and belonging, a global team, and a mission to empower teams to create the next big thing, alongside a Recruitment Privacy Policy.

Our team empowers Miro’s go-to-market teams and customers with strategic AI consulting to drive adoption, scale innovation, and deliver measurable business value, and aims to be Miro’s strategic edge that turns customers’ vision into velocity. We’re hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and business outcomes, acting as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation, and guiding onboarding and implementation. You’ll lead customer discovery sessions, design and implement AI-driven solutions in Miro (templates, agents, summarisation tools, and custom GPT integrations), advise on architecture (data privacy, compliance, API usage, model performance), manage change for AI features, and collaborate with Product, Engineering, and Customer Success to drive adoption and roadmap. Requirements include 6+ years in technical consulting/solution architecture, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and APIs, knowledge of REST and low-code/no-code automation, excellent facilitation, strategic and experimentation mindset, privacy-conscious deployment experience, and experience integrating AI into enterprise SaaS. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, learning stipend), a diverse and collaborative environment, and information about Miro’s mission, culture, and commitment to belonging, plus location-specific benefits and the recruitment privacy policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy to tailor global programs to meet Japanese market expectations. The role is responsible for people leadership and talent development, setting high standards, coaching senior practitioners to act as trusted advisors, and partnering with People leadership on hiring, performance management, and succession planning to build a strong local leadership bench aligned with global standards. Strategically, the role owns regional capacity planning and delivery readiness, drives delivery excellence to support renewals and expansion, identifies where global programs require regional adaptation, and contributes Japan-specific insights to global PS strategy, serving as the primary escalation and decision authority for Japan and a key contributor to global PS outcomes. It requires cross-functional collaboration with Sales, Customer Success, and Product to support growth and renewals, coordinate with partners while maintaining quality, and deliver tangible results like trusted customer relationships and strong alignment with Sales and CS leadership. Qualifications include 8+ years in Professional Services/Enterprise SaaS with leadership of senior practitioners, strong governance and autonomous operation in fast-changing environments, plus fluency in English and Japanese; preferred experience includes leading PS teams in Japan, familiarity with high-touch enterprise delivery, and an AI-first mindset; Miro offers global benefits and a mission-driven, inclusive culture.

The Customer Support team at Miro aims to help customers quickly solve problems, deliver enterprise-grade support with empathy, and think ahead to exceed expectations, with the Sydney hub playing a major role in APAC and coordinating with five global hubs. The role is part of the regional expansion (including Japan), offering bilingual support in Japanese and English, with a hybrid work model—2 days a week in the Sydney CBD hub and flexibility to work from home. Responsibilities include analyzing and responding to customer inquiries about Miro products, ensuring the stability of major functions with product/engineering, becoming a product expert, collaborating cross-functionally, and leading projects to improve support delivery. Requirements are 1-3 years in customer-facing roles (SaaS experience preferred), native or JLPT N1-level Japanese with Keigo, fluent English, strong problem-solving, proactive ownership of the customer journey, and a team-player mindset. Benefits include an equity option, wellbeing support, WFH equipment allowance, annual Learning & Development stipend, and a diverse, inclusive culture, with Miro's Recruitment Privacy Policy governing applicant data.

Miro’s Source-to-Pay (S2P) team is a collaborative group focused on spend management, third-party risk reduction, and providing world-class support across Sourcing, Procurement, AP, and T&E, with the Sourcing team serving as the strategic bridge between business needs and a global supplier network. The company is seeking a strategic Category Manager who will partner with IT, Marketing, and Professional Services, lead high-impact negotiations, and build a scalable supplier ecosystem to support Miro’s rapid growth. Key responsibilities include driving category strategy for IT, Marketing, Travel, and Professional Services; leading end-to-end sourcing from requirements through RFP to contract execution; building strategic partnerships; negotiating complex terms and SLAs; and collaborating with Legal, Security, Finance, and other teams across time zones to ensure compliant, streamlined processes. Required qualifications include proven category-management experience in IT, Marketing, or Professional Services; strong negotiation and supplier-management skills; an analytical mindset to identify savings opportunities; excellent communication; and adaptability to a fast-paced, multi-time-zone environment. Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, while emphasizing diversity and inclusion and positioning itself as a collaborative, innovative visual workspace that empowers distributed teams.

Miro's Cloud Security team is a hybrid unit within Cloud Engineering & Operations that oversees security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP. The role is a seasoned Site Reliability Engineer who will secure a large-scale AWS/EKS platform, designing automated, reliable, and secure solutions to enable rapid development while protecting the global user base. Responsibilities include designing, implementing, and maintaining scalable security controls via Infrastructure-as-Code (Terraform), automating deployment of WAF, Secrets Management, and Cloud Governance tooling, ensuring the reliability of security services, acting as a subject matter expert for Kubernetes, and improving observability to detect misconfigurations or vulnerabilities at scale, including on-call incident response. Required qualifications include extensive Kubernetes administration and security experience, strong AWS security and cloud-native design skills, proficiency with Terraform and GitHub CI/CD, knowledge of IAM, WAF, Secrets Manager, cloud networking, programming in Python or Go, experience with Secrets Management solutions and privileged access management, and a solid SRE/DevOps background. Benefits include a global package with equity, wellbeing benefits, a work-from-home equipment allowance, and an annual Learning & Development stipend, alongside a diverse, collaborative culture at Miro and location-specific benefits; recruitment privacy is observed.

The AI Platform team at Miro builds the internal platform, tooling, and APIs to enable product teams to integrate and scale AI use cases, providing a robust foundation for responsible AI innovation and fast, world-class features. As a Backend Engineer on this team, you’ll design, develop, and maintain backend services for model training, inference, and experimentation, and build tooling and data pipelines to support AI development and deployment at scale. You’ll contribute to system architecture with a focus on scalability, performance, and maintainability, drive ML Ops, ensure high code quality through testing and automation, and shape technical strategy for Miro’s AI platform. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, experience designing scalable services, familiarity with AI providers (AWS Bedrock, OpenAI, Anthropic), and CI/CD, observability, and test automation practices, along with knowledge of ML concepts. Miro offers benefits such as equity, wellbeing, equipment allowance, and a learning stipend, emphasizes belonging and inclusion, and notes that applicant data is handled in line with its Recruitment Privacy Policy.

The Renewals team at Miro is a global, diverse group responsible for all subscription renewals and is hiring a Renewals Manager to own relationships with key customers in the DACH region. The role covers end-to-end renewal ownership for Enterprise and Mid-Market clients, working with Account Executives and Customer Success, and maintaining 120-day forecasts and CRM data hygiene while simplifying renewal processes for speed. Requirements include 3+ years in renewals, account management, or a commercial SaaS role; proven churn mitigation in multi-stakeholder enterprise environments; strong negotiation and intellectual honesty; fluency in German and English; and managing 50+ accounts per quarter with a resilient, can-do attitude. Benefits include a global package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) with location-specific variations, along with a culture that emphasizes belonging, collaboration, and inclusion. About Miro: a visual workspace for distributed teams, founded in 2011 with 1,600+ employees in 13 hubs, serving over 100 million users and 250,000 companies, committed to dreaming big, collaborating, and fostering a welcoming, diverse environment, with a Recruitment Privacy Policy in place.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers powered by agentic AI and Miro’s platform. As a Technical Account Manager, you partner with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. You’ll own workflow optimization across Discover–Define–Deliver, advise on integrations and automation, monitor platform health and feature adoption, lead change management for scale, and provide adoption reporting and business outcome analytics to influence strategy and renewal decisions. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency (APIs/integrations/IT ecosystems), proven ability to lead adoption and change management, capability to facilitate executive-level discussions, and native-level Japanese with business English (Japanese market experience advantageous). The role offers global benefits (equity, wellbeing, WFH stipend, learning stipend) and sits within Miro’s diverse, collaborative culture, with a mission to empower teams to create the next big thing; Miro emphasizes belonging and inclusion and has a large user base and global presence.

Miro’s AI team aims to empower go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, making Miro the strategic edge that turns customers’ vision into velocity. The AI Technical Architect will be a trusted advisor and technical lead, guiding strategic customers through discovery, onboarding, and hands-on design and deployment of AI solutions—bridging Customer Success, Product, and Engineering to transform collaboration at scale. Key responsibilities include leading AI-use-case discovery, designing and implementing AI-driven features (templates, agents, summarisation tools, and custom GPT integrations), ensuring data privacy and compliance, coordinating with external platforms (Zapier, Workato, OpenAI, LangChain), influencing product roadmaps, enabling diverse audiences, and developing scalable assets and documentation. Requirements include 6+ years in technical consulting or solution architecture with customer-facing experience, hands-on AI experience (LLMs, prompt engineering, agent frameworks such as AutoGPT/LangChain), familiarity with AI tools/APIs (OpenAI, Hugging Face, Vertex AI), experience with LangChain or similar pipelines, REST API and low-code/no-code integration knowledge, and strong communication, strategic thinking, and privacy-consciousness. What’s in it for you is equity, wellbeing benefits, a work-from-home equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture; Miro is a global visual workspace with a mission to empower teams to create the next big thing, with location-specific benefits detailed on the Global Miro benefits board and recruitment privacy policy.

Miro’s Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and manages Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to tailor global programs to the Japanese market. The role is the primary escalation and decision authority for Japan and contributes to global Professional Services outcomes while evolving programs to reflect regional expectations and growth needs. Responsibilities include people leadership and talent development, setting high standards, coaching practitioners to be trusted advisors, and partnering with People leadership on hiring, performance, and succession. It also owns regional capacity planning and delivery readiness, supports revenue growth through delivery excellence, identifies where global programs require regional adaptation, and collaborates cross-functionally with Sales, Customer Success, Product, and partners while maintaining quality. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners, strong delivery governance and autonomous operation in fast-changing environments, and fluency in English and Japanese; preferred: PS leadership experience in Japan, familiarity with high-touch enterprise delivery, ability to adapt global programs to local needs, and an AI-first mindset; plus details on benefits and company culture.

The Customer Support team at Miro helps customers quickly resolve issues with empathetic, proactive, enterprise-grade service, and the Sydney hub plays a major role in APAC coverage and global support. The role is opening to grow the team in the region (including Japan), offering multilingual support, a comprehensive onboarding, and a hybrid work model with two days per week in the Sydney CBD hub and flexibility to work from home. You will critically analyze and respond to inquiries about using or administering Miro, proactively ensure the stability of major functions with product and engineering, become a Miro expert, and lead or participate in projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS is a major plus), native or JLPT N1-level Japanese with high Keigo and fluent English, strong troubleshooting and communication skills, a proactive customer-journey mindset, and a collaborative, team-player attitude. What’s in it for you is a global benefits package (equity, wellbeing, equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, and the opportunity to contribute to Miro’s mission of empowering teams to create the next big thing, with Recruitment Privacy Policy governing applicant data.

Miro's Source-to-Pay team is a collaborative, fast-moving group responsible for spend management, third-party risk mitigation, and support across Sourcing, Procurement, AP, and T&E, with a culture rooted in continuous learning and growth. The Category Manager role is strategic and results-oriented, serving IT, Marketing, and Professional Services as the go-to partner throughout the full sourcing lifecycle to drive high-impact negotiations and a scalable supplier ecosystem. Key responsibilities include developing category strategies for IT, Marketing, Travel, and Professional Services; leading end-to-end RFP processes; building trusted internal partnerships; negotiating complex terms and SLAs; and collaborating cross-functionally with Legal, Security, Finance to ensure compliant, efficient sourcing. Requirements include proven category management experience in IT, Marketing, or Professional Services; strong negotiation and supplier relationship management; a data-driven analytical mindset; excellent verbal and written communication; and adaptability to fast-paced, multi-time-zone work. Perks include a global benefits package (equity, wellbeing, WFH equipment allowance, L&D stipend), a focus on belonging and diversity, and information about location-specific benefits alongside recruitment privacy policies.

Miro's Cloud Security team is a hybrid security and cloud engineering function embedded in Cloud Engineering & Operations, responsible for security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP. They are hiring a seasoned Site Reliability Engineer to secure a large-scale, rapidly growing AWS/EKS cloud platform, combining SRE skills with cloud security to build automated, reliable, and secure solutions. Responsibilities include designing and maintaining scalable security controls via Infrastructure-as-Code, automating the deployment of WAF, Secrets Management, and Cloud Governance tooling, ensuring the reliability of security services, advising infrastructure teams on security with a Kubernetes focus, and participating in on-call incident response while improving observability. Requirements include extensive Kubernetes administration and security experience, deep expertise in AWS-native security, Terraform and GitHub CI/CD proficiency, strong knowledge of AWS IAM/WAF/Secrets Manager and cloud networking, programming in Python or Go, experience with Secrets Management (HashiCorp Vault, ESO), Privileged Access Management as a plus, and a background in SRE/DevOps. Perks include global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with a diverse, collaborative culture and information about Miro's mission, inclusion efforts, and privacy policies.

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI, establishing a robust foundation for AI innovation. The Backend Engineer role involves designing, building, and maintaining backend services for model training, inference, and experimentation, plus tooling and data pipelines to support tens of millions of users. Requirements include 4+ years of backend experience, proficiency with Python, Java, or Kotlin, experience designing scalable services, familiarity with modern AI providers, ML Ops, CI/CD, observability, and a product-focused mindset. Benefits include equity, wellbeing support, a work-from-home equipment allowance, a learning stipend, and a diverse team, with location-specific details available on the benefits board. Miro emphasizes belonging and inclusion, describes its recruitment privacy practices, and invites applicants to learn more about life at Miro through various company channels.

The Renewals team at Miro is a globally distributed group responsible for all subscription renewals and is looking for a Renewals Manager to own the renewal journey for Enterprise and Mid-Market customers in the DACH region. The role requires acting as a T-shaped partner, collaborating with Account Executives and Customer Success to identify expansion opportunities, driving end-to-end renewals from initiation to close, and maintaining 120-day forecasts with clean CRM data. Requirements include 3+ years in renewals, account management, or SaaS, proven churn mitigation in complex enterprise environments, strong negotiation and intellectual honesty, fluency in German and English, and managing a large book of 50+ accounts per quarter. The position offers global benefits (equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend) and a diverse, collaborative culture, with location-specific benefits detailed in Miro’s benefits board. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, founded in 2011, employing more than 1,600 people across 13 hubs, emphasizing belonging, inclusion, and teamwork, and noting that applicant data is handled per the Recruitment Privacy Policy.

Miro's Professional Services team helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, comprising strategic advisors, onboarding experts, and technical account managers who work with customers to transform collaboration and innovation using agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise clients to maximize business value by acting as a fractional strategic advisor who guides workflow optimization, drives AI-powered adoption, and embeds Miro into customers’ innovation operating models. Responsibilities include guiding Discover–Define–Deliver workflows, recommending integration and automation opportunities, monitoring platform health and usage to deepen adoption of core and emerging AI features, and enabling scaling through change management and Centers of Excellence. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, data-driven analytics, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, in a diverse, collaborative culture that aims to empower teams to create the next big thing.

Miro is hiring an AI Technical Architect to support strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes, aligning with our team’s mission to empower go-to-market efforts and our vision of turning customers’ vision into velocity. In this role you will lead customer discovery sessions, design and implement AI-driven solutions (intelligent templates, agents, summarization tools, and custom GPT integrations), and serve as a trusted advisor on AI solution architecture, data privacy, API usage, and model performance monitoring while guiding onboarding and change management. You’ll bridge Customer Success, Product, and Engineering to influence the roadmap, partner with CS and Account Managers to ensure successful onboarding and measurable adoption, run enablement sessions, and contribute to documentation and scalable assets for repeatable AI engagements. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, and agent frameworks like LangChain or AutoGPT), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), REST APIs and low-code automation, and a strong ability to communicate complex AI concepts to non-technical audiences while prioritizing data privacy and enterprise safety. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging, collaboration, and an inclusive, diverse culture with global opportunities; recruitment privacy is managed in line with policy.

The Senior Manager, Professional Services Delivery – Japan will lead all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversee teams of Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to tailor global programs to the Japanese market. This role is a key global PS contributor and the primary escalation and decision authority for Japan, responsible for evolving programs to reflect local expectations, culture, and growth needs while developing a strong local leadership bench. Key responsibilities include regional capacity planning and delivery readiness, supporting renewals and expansions through delivery excellence, cross-functional collaboration with Sales, Customer Success, and Product, and adapting global programs to regional realities. Required: 8+ years in professional services or enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, ability to operate autonomously in fast-changing environments, and fluency in English and Japanese; Preferred: prior PS leadership in Japan, experience with high-touch enterprise delivery, adapting global programs, and an AI-first mindset. Miro offers a global benefits package, a diverse and inclusive culture, and emphasizes its mission to empower teams, along with information about its recruitment privacy policy.

The Customer Support team's mission is to help customers quickly solve problems and use Miro effectively, delivering high-quality, empathetic service and proactively thinking ahead to solutions while building enterprise-grade support skills. The Sydney team plays a major role in supporting the Asia Pacific region and ensuring global coverage across five hubs through collaborative teamwork to win as a world team. The role is expanding to meet regional demand (including Japan), working with a diverse, multilingual global team to expand support while developing troubleshooting, technical, problem-solving, and communication skills via email, chat, and occasional calls, with a comprehensive onboarding program. Mironeers work in a hybrid model (2 days per week in the Sydney CBD hub) with a preference for candidates living in Sydney to participate in hub activities, though working from home is flexible when needed. Requirements include 1-3 years in customer-facing roles (SaaS a plus), native or JLPT N1 Japanese (with high Keigo proficiency) and fluent English, strong troubleshooting and communication abilities, a proactive, accountable, team-oriented mindset, and the role offers benefits such as equity, wellbeing, equipment allowance, an L&D stipend, plus Miro’s commitment to diversity, inclusion, and recruitment privacy policy.

Miro’s Source-to-Pay (S2P) Team is a collaborative, growth-minded group that helps manage spend, mitigate third-party risk, and provide world-class support across Sourcing, Procurement, Accounts Payable, and Travel & Expenses, serving as the strategic bridge between business needs and a global supplier network while aiming to maximize value, quality, and compliance. The Role is for a strategic Category Manager who will partner with internal units—IT, Marketing, Travel, and Professional Services—to navigate the full sourcing lifecycle, lead high-impact negotiations, and build a supplier ecosystem that scales with Miro’s rapid growth. Key responsibilities include developing and executing category strategy for IT, Marketing, Travel, and Professional Services; leading end-to-end RFPs from requirements through market research to contract execution; building trusted partnerships; master negotiating complex terms and SLAs; and driving continuous, data-informed improvements. Candidates should have proven category management experience in IT, Marketing, or Professional Services, strong negotiation skills, an analytical mindset, excellent communication, and the adaptability to manage multiple priorities across different time zones. Miro offers a global benefits package (equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend) and a diverse, inclusive culture focused on belonging, collaboration, and empowerment, with recruitment privacy policies in place.

Miro’s Cloud Security team is a hybrid function embedded within Cloud Engineering & Operations, handling security capabilities such as Cloud Identity, Web Application Firewall, Cloud Governance, Secrets Management, and CNAPP to promote best practices across the cloud infrastructure. The role seeks a seasoned Site Reliability Engineer to secure a large-scale AWS/EKS platform, responsible for the security, reliability, and scalability of core security capabilities and for building automated, secure solutions that enable fast development. Responsibilities include designing and maintaining scalable security controls via Infrastructure-as-Code, automating deployment of tooling like WAF, Secrets Management, and Cloud Governance, ensuring reliability of security services, and acting as a subject-matter expert to improve infrastructure security with a Kubernetes focus, plus on-call incident response and enhanced observability. Requirements cover extensive Kubernetes administration and security in AWS, Terraform and CI/CD (GitHub) proficiency, knowledge of AWS security services (IAM, WAF, Secrets Manager) and cloud networking, programming in Python or Go, experience with Secrets Management (e.g., Vault), and a solid SRE/DevOps background focused on production reliability. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on belonging, collaboration, and a global, diverse team (with location-specific details and recruitment privacy noted).

The AI Platform team at Miro builds the internal platform, tooling, and APIs that enable product teams to integrate and scale AI use cases, establishing a robust foundation for responsible and rapid AI innovation across the product. The Backend Engineer role focuses on designing, developing, and maintaining backend services for model training, inference, and experimentation, building tooling for reliability and speed, shaping scalable architecture, and creating data pipelines for AI insights. Requirements include 4+ years of backend experience, proficiency in Python, Java, or Kotlin, designing scalable services, familiarity with modern AI providers, CI/CD and observability, ML Ops, and knowledge of AI/ML concepts like model training and evaluation metrics. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, and a culture that emphasizes belonging and collaboration. Miro is a visual workspace for distributed teams with over 100 million users and 250,000 companies, founded in 2011 with 1,600+ employees across 13 hubs; the company promotes a diverse and inclusive environment and handles applicants' data under its Recruitment Privacy Policy.

Miro’s Renewals organization is global and handles all subscription renewals, and they’re looking for a Renewals Manager to own relationships with Enterprise and Mid-Market customers in the DACH region. The role requires driving the end-to-end renewal journey from initiation to close, acting as a T-shaped partner across functions, collaborating with Account Executives and Customer Success, maintaining 120-day forecasts, and ruthlessly simplifying renewal processes for high-velocity execution. Qualifications include 3+ years in renewals, account management, or a commercial SaaS role, proven churn mitigation in complex enterprise environments, strong negotiation skills with intellectual honesty, fluency in German and English, and managing a large book of 50+ accounts per quarter. What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on Miro’s benefits board. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, a diverse and inclusive culture focused on collaboration and belonging, and a Recruitment Privacy Policy governing applicant data.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Key responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization via platform health and adoption analytics, and change management and scaling with Centers of Excellence and governance, plus strategic alignment through QBRs and ROI-focused reporting. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency, ability to lead workflow optimization and change management, expertise in analytics, exec-facing facilitation, and native-level Japanese with business English; Japanese market experience is highly advantageous. In return, Miro offers equity, wellbeing benefits, a WFH equipment stipend, learning and development support, and a diverse, inclusive culture, with location-specific benefits available on the Global Miro benefits board.

Miro is hiring an AI Technical Architect to support strategic customers in designing and deploying AI solutions that elevate collaboration and deliver measurable business value, serving as a trusted advisor and technical lead from discovery through onboarding and implementation. The role requires leading customer discovery on AI use cases, data sources, and automation opportunities; designing and implementing AI-driven features (templates, agents, summarization, and custom GPT integrations); and guiding AI solution architecture with attention to data privacy, API usage, and model performance monitoring. You’ll bridge Product, Engineering, and Customer Success to influence the roadmap, enable successful onboarding and adoption, run enablement sessions for diverse audiences, and develop scalable assets and documentation for repeatable AI engagements. Requirements include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs, prompt engineering, and agent frameworks; familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI); experience designing AI agents/workflows with LangChain, CrewAI, or AutoGPT; REST APIs and low-code/no-code automation are a plus; and strong communication, strategic, privacy, and safety focus. Miro offers global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging, diversity, and inclusion with resources about life at Miro and recruitment privacy policy.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy to tailor global programs to Japanese market expectations. Key duties include people leadership and talent development, setting high engagement standards, capacity planning and delivery readiness, supporting renewals and expansion, and serving as the primary escalation and decision authority for Japan, while collaborating closely with Sales, Customer Success, Product, and partners. In the first 6–12 months, success means trusted, stable delivery across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, and strong alignment with Sales and CS. Required experience includes 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven leadership of senior practitioners, strong governance and escalation skills, autonomous work in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan, familiarity with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset. The role sits within Miro’s mission to empower teams, emphasizing a diverse, inclusive culture with global benefits, learning opportunities, and a Recruitment Privacy Policy governing applicant data.

The Customer Support team at Miro aims to help customers solve problems quickly with empathetic, proactive service and deliver enterprise-grade support across the Asia Pacific region from the Sydney hub. The role is expanding to cover the Japan market and offers a diverse, language-inclusive environment with native/JLPT N1-level Japanese and English, plus a hybrid work model with two days per week in the Sydney CBD hub. You will analyze and respond to inquiries about using or administering Miro, proactively ensure the stability of major functions with product and engineering, become a daily product expert, and lead cross-functional projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS is a major plus), bilingual Japanese N1 and fluent English, strong troubleshooting, proactive mindset, accountability, and teamwork. Perks include global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a culture that emphasizes belonging, diversity, collaboration, and a Recruitment Privacy Policy for applicants.

Miro’s Source-to-Pay (S2P) Team is a collaborative, growth-minded group that manages spend, mitigates third-party risk, and provides world-class support across Sourcing, Procurement, AP, and T&E, acting as the strategic bridge between business needs and the global supplier network to fuel innovation while upholding quality and compliance. The Role of Category Manager is to be the strategic partner for IT, Marketing, Travel, and Professional Services, leading end-to-end sourcing, high-impact negotiations, and building a scalable supplier ecosystem aligned with Miro’s rapid growth. You’ll develop comprehensive category strategies, own the full RFP process from requirements to contract execution, build strategic partnerships with internal stakeholders, and drive continuous improvement and data-driven, cross-functional alignment with Legal, Security, Finance, and others. You’ll need proven category management experience in IT/Marketing/Professional Services, strong negotiation skills, an analytical mindset to identify savings, exceptional communication to influence across levels, and adaptability to a fast-paced, multi-timezone environment. Perks include a global benefits package with equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture; Miro is a visual workspace for innovation with a mission to empower teams, and it highlights its recruitment privacy policy and global presence.

GitLab is an intelligent DevSecOps orchestration platform used by more than 50 million registered users and trusted by over 50% of the Fortune 100, with AI as a core productivity multiplier and a high-performance, inclusive culture. The Strategic Account Executive for Digital Natives (India) will drive GitLab’s growth by helping digital-native organizations adopt and expand their use of the AI-powered DevSecOps platform, focusing on large, complex enterprise accounts, modernization, and pipeline-to-Net ARR achievement. You’ll lead and grow the largest Digital Native prospects across your territory, manage the full enterprise sales cycle, coordinate cross-functional teams, maintain detailed account plans, forecast, and serve as the voice of the customer to shape product and strategy. Requirements include deep experience in complex B2B software sales to enterprise customers (ideally in DevSecOps or related SaaS), the ability to prospect and close, a strong understanding of CI/CD and cloud modernization, stakeholder management, and the ability to work autonomously in a remote environment. GitLab offers benefits such as flexible PTO, equity/stock purchase options, a Growth and Development Fund, parental leave, and home office support, and emphasizes equal opportunity with an inclusive hiring approach, including location eligibility and privacy considerations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, and security/compliance while accelerating digital transformation, with 50M+ registered users and over 50% of the Fortune 100 trusting GitLab; AI is embedded as a core productivity multiplier across the team. The Senior Professional Services Technical Architect will be a key technical leader guiding customers through end-to-end engagements in the Americas, translating business and technical requirements into reusable deliverables and serving as a trusted advisor. Projects include delivering high-level architectures for complex GitLab implementations, leading large migrations to GitLab, designing on‑premises and cloud deployments with Terraform and Ansible, and providing DevSecOps consulting plus AI-assisted development using GitLab Duo, along with creating delivery kits, runbooks, and training materials. You should have progressive experience delivering complex customer-facing engagements, the ability to design scalable GitLab architectures across on‑prem and cloud environments, lead cross-functional teams, and possess hands-on infrastructure-as-code and migration tooling skills, strong communication, remote-work adaptability, and up to 50% travel, with knowledge of DORA metrics a plus. The team emphasizes asynchronous collaboration across Professional Services, with a US base salary range of $13,050–$278,640, plus benefits such as flexible PTO, equity, parental leave, and development funds, and GitLab remains an equal opportunity employer with location eligibility and recruitment/privacy policies in place.

GitLab presents itself as an AI-powered DevSecOps platform with a high-performance, inclusive culture that encourages AI-driven productivity across all roles. The Senior Analytics & Insights Analyst on the Finance team will turn complex data into clear, actionable insights using SQL and BI tools, collaborating with Finance, Sales, Marketing, and Product to support data-driven decisions and create cross-functional dashboards. Responsibilities include framing data questions with stakeholders, analyzing cross-functional datasets for trends and opportunities, supporting earnings call prep and executive priorities, maintaining dashboards, ensuring data quality, and presenting analyses clearly to non-technical audiences. Qualifications include experience in a similar B2B SaaS analytics role focused on finance or revenue, proficiency with SQL and Tableau, the ability to translate ambiguous data into structured insights, and strong communication in a fast-paced, asynchronous environment, with openness to diverse backgrounds. The role is remote (US-based) with a salary range of $90,700–$194,400, plus benefits such as flexible PTO, equity, parental leave, and home office support, and GitLab emphasizes equal opportunity and non-discrimination.

GitLab is an intelligent DevSecOps orchestration platform trusted by over 50 million users and more than half of the Fortune 100, with a culture that emphasizes AI-driven productivity and continuous knowledge sharing. As a Salesforce Engineering Manager, you’ll lead the architectural vision and technical roadmap for GitLab’s Salesforce platform and integrated go-to-market applications, mentoring Salesforce engineers and partnering with Sales, Marketing, Customer Experience, and Operations to translate business needs into a prioritized backlog. You will balance long-term platform health with near-term business needs, drive operational excellence through sprint planning and delivery discipline, and champion AI-native solutions across operations, GTM systems, and engineering workflows. Requirements include 7+ years of Salesforce development/architecture experience, 2+ years of leading technical teams, proficiency in Apex, Lightning Web Components, Visualforce, and SOQL, strong Salesforce DevOps know-how (Git, CI/CD, release management), experience with iPaaS integrations, and excellent communication in a remote environment with a focus on AI-enabled efficiency. The role is part of the Enterprise Applications team (supporting Salesforce, ServiceNow, Zuora, NetSuite, and more), is fully remote across regions, and GitLab offers flexible benefits and a commitment to equal opportunity and accommodations.