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Appfire is a remote-first, people-first company that lets you choose where and how you work, supports flexible life balance, and offers routes for growth and internal mobility. The role, Associate Product Support Engineer, involves diagnosing and resolving issues for Appfire Apps and Atlassian products across cloud and data center environments, with L1–L3 responsibilities and ownership from start to finish. Requirements include strong communication, a bachelor’s degree in engineering/CS/IT, flexibility for shifts (10 AM–7 PM or 2 PM–11 PM IST) and weekend rotations, and 0–1 years’ experience plus exposure to Jira Service Management or CRM tools. Benefits include company equity, remote-work allowance up to INR 12,000 per year, unlimited sick leave, generous vacation, group medical insurance for family, creche support, and access to training resources. Appfire, with 850+ employees across 28 countries, emphasizes CSR through Pledge 1%, holds ISO 27001/27017 and SOC 2 certifications, maintains a strong partner network, and is an equal opportunity employer (Req ID: 786).