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About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Our integrated applications for time management, resource planning, and budget management, used by over 29,000 global customers, provide unrivaled understanding of how time and effort are spent.   Tempo is on a mission to build software to automatically infer how developers are spending their time, requiring minimal feedback from the field.  We’re laser focused on using these inferences to help engineering organizations throughout the world plan for their futures.  By making use of millions of historical data points we’re uniquely positioned to help companies effectively achieve their strategic goals. 

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our teams in Iceland, Canada, and the United States. 

About the position

We are looking for a highly capable machine learning engineer to help build and optimize our machine learning systems. You will be evaluating existing machine learning (ML) processes, performing statistical analysis to extract useful data from diverse datasets, and enhancing the accuracy of our AI’s predictive powers.

To ensure success as a machine learning engineer, you should possess solid data science knowledge and experience in a related ML role. 

What You’ll Do - 

• Design machine learning systems to automate predictive models using signals from the software development lifecycle process including calendars, source code control (SCM), integrated development environments (IDE) as well as user feedback

• Transform business asks into ML solutions, while leading a team through execution of these solutions

• Ensure that algorithms generate accurate user recommendations

• Document machine learning processes.

• Keep abreast of developments in machine learning and lead the team through appropriate adoption

• Work with the team to constantly evolve and uplevel the ML and Data practice at Tempo.

• Communicate effectively with technical and non-technical stakeholders to align on priorities and value.

• Provide technical leadership and mentorship to team members and the Tempo Engineering community at large.

• Recommend strategies around maintaining ML and data assets to ensure durable operation and optimization over the duration of their useful lifespan.

• Ensure that all data and ML process are developed fairly and in accordance with appropriate legal requirements.

Who You Are - 

• Bachelor's degree in computer science, data science, mathematics, or a related field.  Masters or Ph.D. preferred

• At least 8 years experience as a machine learning engineer.

• Advanced proficiency with code writing: Python, Java etc

• Familiar with cloud technologies: AWS, GCP etc

• Extensive knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture such as Sagemaker, HuggingFace, VertexAI, LLMs, etc

• Knowledge of feature stores (Tecton, Feast, etc is a nice to have

• In-depth knowledge of mathematics, statistics, and algorithms.

• Superb analytical and problem-solving abilities.

• Great communication and collaboration skills.

• Excellent time management and organizational abilities

What's In It For You (Org-wide) - 

• Remote First Work Environment! 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!

Note: As our hiring teams are global, please submit your resume in English only.

Org-wide Summary

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As a SRE you’ll join our team in building the infrastructure needed to support the rest of our engineering department. You’ll help to create a stable foundation for our engineers to build off of and tools that are highly available, cost efficient and extensible. As we continue to scale and embrace the devops culture, this team will be looked to for guidance and mentorship. 

We’re looking for someone who is excited to learn, a great team player, and strives for doing the right things the first time around - knowing that it may take longer but understands that there’s a balance to be achieved and the importance of quality.

This role can sit fully remote in Argentina!

What You’ll Do - 

• Design and Build CI/CD pipelines 

• Automate key processes, including build, release, and monitoring (alerting and observability), in the development and deployment of both infrastructure and products

• Participate in a rotating on-call duty to support the application

• Mentor and collaborate with team members and other staff to further develop a DevOps culture

• Design and execute technical solutions 

• Work with latest technology like Kubernetes 

• Ensuring our AWS based platform continues to scale as we do

• A build champion, implementing changes that improve speed and quality

• Contributing to our monitoring, alerting, and recovery pipelines

• Design projects that improve our production environment

Who You Are - 

• 4+ years of relevant work experience in a SaaS environment

• Proficiency with AWS or other cloud-hosted services

• Solid understanding of software design patterns 

• Software development skills and proficient in at least one language 

• Experience in the testing and deployment of complex software solutions in a fast-paced, cloud environment

• Experience working with Kubernetes

• Experience with RUM, tracing, monitoring and other important metrics. 

• Demonstrated ability to learn quickly and pick up new technologies 

• Highly analytical with a passion for finding solutions to tough problems 

• Excellent communication and collaboration skills

What's In It For You (Org-wide) -

• Remote First work environment  

• • If you’re close to one of our 3 Hubs: Boston, Montreal, or Reykjavik, feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!
  
  

Note: As our hiring teams are global, please submit your resume in English only

About the company

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us.

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace supporting over 30,000 customers around the world, we hire top talent who build with heart and succeed with others.

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Our integrated applications for time management, resource planning, and budget management provide unrivaled understanding of how time and effort are spent. But we’re not the time tracking of yesterday. Our innovations in automation and machine learning make logging time seamless for the highly skilled and creative people doing the work. With uninterrupted effort, team leads and executives gain deep insights into how time is being used in order to plan, manage, and deliver results. After all, time is a finite and precious resource, and the world’s top performing teams unlock the value of their time so that they consistently succeed.

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

 About the Position -

Reporting to the Head of Strategic Finance, this individual contributor role is an integral addition to a team responsible for budgeting, forecasting and managing Tempo’s full P&L and serving as analytical and strategic business partners throughout the organization. This role will drive financial visibility and accountability, built on strong relationships across the company and grounded in data and analysis, requiring the ability to navigate between complex details and the big picture. This is a highly visible role engaging regularly with executives and senior leaders and will be pivotal in enabling informed decisions that drive revenue growth and maximize profitability.

You are a seasoned finance leader, with strong analytical and modeling skills and a deep SaaS understanding. You also have demonstrable experience of acting as a business partner, supporting and challenging non-finance stakeholders. As this role involves constant interaction with senior non-finance stakeholders across the business, you need the confidence and emotional intelligence to effectively communicate at all levels. The ideal candidate has a mixed financial skill set, has worked in the high-tech industry and enjoys operating in an extremely fast-paced, entrepreneurial environment.

*Experience working at a high-growth SaaS company is must

What You’ll Do -

• Support team in executing on strategic and financial planning processes (e.g., Business Reviews, Forecasts, Annual Budget, and Long-Range Plan)
• Prepare financial reporting deliverables (month-end close package, departmental variance explanation) to enable transparency into the business’s performance and drivers. Liaise with the Accounting team and cross-functional business partners to ensure correct accounting treatment of transactional activities.
• Provide analytical rigor and thought partnership to help drive key business decisions in support of strategic initiatives
• Liaise with stakeholders across the company to coordinate the capture and communication of relevant financial and operational data
• Develop and monitor critical success metrics, and communicate actionable insights
• Lead analytics studies to support decisions/conclusions on financial performance, business unit profitability, and operational effectiveness
• Support the development of Leadership, Board and Investor presentations.
• Foster collaborative relationships with business teams, implement new processes and drive continuous improvement through insightful analysis, building accountability and predictability of financial performance
• Support the implementation, adoption, and management of new FP&A software (Planful)
• Support the continued build out of the process, framework, and systems supporting our consolidated business forecast.
• Serve as a thought-partner to leaders across the organization on strategy, develop a shared vision for how we scale efficiently.

 Who You Are -

• Minimum 8+ years of progressive finance/FP&A experience
• 4+ years experience at a high-growth SaaS company, preferably with international operations
• Experience evolving processes, controls and systems to support a high-growth company
• Ability to influence all levels of leadership to drive actions, behaviors, decisions and business outcomes
• Advanced Proficiency in Microsoft Excel to analyze complex business scenarios by building/improving financial models.
• Highly motivated, self-starter with ability to work independently in a fast-paced environment, simultaneously manage several priorities, and challenge the status quo to lead change and operational improvements.
• Attention to details and ability to synthesize large volumes of data into concise and insightful recommendations to the executive leadership team.
• Grace under pressure with a good sense of humor and dose of humility
• Strong accounting knowledge especially in a software/SaaS environment
• Strong written and oral communication skills with experience in presenting to business partners with confidence, conviction, and credibility
• Experience in multiple finance domains highly desired (i.e. GTM, R&D, Corporate, Strategy, etc)
• Bachelor’s in Finance, Economics, STEM, or equivalent (MBA a plus)
• Experience working with modern software and dimensional planning systems, (particularly knowledge working with NetSuite, Looker, Planful is a plus)
• Cloud infrastructure and Cloud FinOps knowledge is a plus
• Experience merging, enhancing, and analyzing large data sets utilizing programming languages (e.g., BQ, SQL, R, Python) a plus

What's In It For You -

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Note: As our hiring teams are global, please submit your resume in English only!

 At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are looking for creative and talented Senior Developers to join our Engineering team.  At Tempo, you will join a team of highly collaborative, skilled developers who thrive on solving key customer and market problems in innovative ways.  We are looking for teammates who can help not only our agile teams but also Tempo as a whole to accelerate its product aspirations.  The best fit for our team is someone who values creativity, adaptability, teamwork, experimentation and shipping frequently.

Tempo’s Growth team is looking to improve the prospect- and user-facing experience, specifically for web and product monetization flows (new purchase, upsell/cross-sell, and cancellation) and product onboarding and engagement flows. 

This role is eligible to sit fully remote in Argentina! 

What You'll Do - 

• Collaborate with & support Growth Product & Marketing teams on growth product development initiatives to enable the collection of various product usage and user activity data and metrics 
• Deliver (design, develop, release, support, maintain) high quality software components for Roadmunk and LiquidPlanner 
• Participate in code reviews, design reviews, and solution ideation 
• Experience with hooking applications up with external frameworks while considering security and other potential impacts
• Javascript and Typescript experience, React experience is preferred.
• Contribute to various frontend projects if there are no Growth projects from time to time
• Write scalable, robust, testable, efficient, and easily maintainable code

Who You Are - 

• 5+ years of cloud software engineering experience, with emphasis on frontend development 
• Self-starter, driven, and motivates others with enthusiasm and collaboration
• Experience designing and writing responsive, accessible, and progressive web applications
• Proficient in writing automated tests, system debugging and secure coding practices 
• Good communication and ready to work with a lot of different people
• Flexibility to jump between projects and different technologies
• Marketing & Product Analytics Technical Stack: Segment, Amplitude, Braze, Chameleon, Appcues, LaunchDarkly
• Product Technical Stack: TypeScript/JavaScript, React, Node.js, Kotlin, MongoDB, Kubernetes, AWS
• Experience developing and using design systems
• Experience working in different product management methodologies

What's In It For You (Org-wide) -

• Remote First work environment  
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Note: As our hiring teams are global, please submit your resume in English only.

Org-wide Summary

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As the team’s Sr. Engineering Manager you play a critical role in helping that team deliver on the core roadmapping functionality, integrations with 3rd parties, public and private APIs, product growth improvements and tooling of Tempo’s Strategic Roadmaps SaaS product (formally Roadmunk). You work directly with our talented engineering, product, design, QA, SRE and customer support teams. As an engineering manager you work with the team to manage their priorities, workloads, make trade-off decisions, and ensure work is completed in a high quality fashion to deliver a next shippable product increment. 

We expect you to learn from us and us to learn from you.

In order to be successful in this position, you need to have strong communication skills, ability to express thoughts clearly and concisely; attention to quality, performance at scale and detail; analytical and growth mindset, and strong project and people management skills. We offer challenging work, a friendly, collaborative environment and opportunities to create best in class products with a strong team.

WHAT YOU'LL DO - 

• Lead, mentor, and grow one or more software development teams, fostering a culture of collaboration, innovation, and continuous improvement,  including and not limited to team management, professional development, goal setting, monitoring and control, risk analysis and management
• Deliver valuable product features with scalable cloud native solutions, addressing cross cutting concerns like observability, automation testing and security, leveraging languages and technologies like Typescript, NodeJS, React, Java, SQL, and a variety of AWS tools and services
• Process management and coordination of efforts across multiple teams, sub-teams and functions
• Support the team's technical decisions in alignment with the company’s strategic goals 
• Maintain the high standards of the company and product engineering culture
• Present project updates, technical challenges, and engineering achievements to senior leadership and stakeholders

Who You Are - 

• 8+ years of experience in Software Development
• 3+ years proven experience leading, mentoring, and inspiring a team of software developers, providing guidance, support, and feedback to foster their professional growth and development
• Extensive knowledge and understanding of software development life cycle, CI/CD
• Experience managing and leading Agile projects
• Strong technical background, with understanding of and experience in cloud application architectures, with the ability to contribute to design and architecture decisions
• Experience with monitoring and observability services like Dynatrace, NewRelic or Sentry. We like Datadog.
• Technical literacy, broad awareness of the major trends in the IT industry
• Attention to detail, responsibility and autonomy
• Excellent communication skills
• Curious nature and a drive to solve problems collaboratively

WOULD BE A PLUS - 

• A proven track record of building teams and optimizing processes to drive technical and operational excellence across the team
• Experience building product integrations
• Experience with Atlassian (Jira/Confluence) products
• Experience building with AWS, DocumentDB, Typescript

WHAT’S IN IT FOR YOU - 

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Note: As our hiring teams are global, please submit your resume in English only.

ORG-WIDE SUMMARY - 

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace supporting over 30,000 customers around the world, including a third of the Fortune 500 companies, we hire top talent who build with heart and succeed with others. We have the privilege of serving many customers who are among the most well-known companies in the world: NASA, Google, Slack, AirBnB, Adobe, Cisco, Intel, Sony, Disney, Netflix, Toyota, Twitter - to name drop just a few.

We’re on a mission to help modern, forward-thinking product and engineering teams work better. Our product suite of roadmapping, project portfolio management, time management, resource planning, and reporting insights provides solutions that enable organizations to manage large portfolios of work successfully from strategic planning to successful execution.

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are looking to hire a dynamic and passionate individual to join our team as a Product Owner. In this role, you will play a vital role in developing innovative solutions to drive the growth and success of our products. We are looking for a candidate who has a passion for technology, a strong understanding of customer needs, and a drive to deliver product solutions that exceed customer expectations. You will be responsible for managing the product backlog working closely with product managers design and engineering, ensuring that our development team delivers high-value features and solutions. Your work will directly impact our customers and help us achieve our business goals. This role requires a collaborative and strategic mindset to prioritize and drive the development of our product offerings.

What You’ll Do - 

• Work closely with the product managers to deliver the vision and strategy for Tempo.io's products, ensuring alignment with company objectives and a deep understanding of customer needs
• Work closely with engineering, sales, marketing, and customer support teams to deliver innovative, high-quality customer experiences. Foster a collaborative environment that encourages innovation and efficiency
• Lead the product development lifecycle from ideation to launch, ensuring timely delivery of high-quality features and enhancements
• Engage with stakeholders, including customers, business leaders, and internal teams, to gather requirements and feedback
• Prioritize and maintain the product backlog, ensuring that high-value items are addressed promptly
• Continuously assess and adjust priorities based on changing customer needs, market conditions, and team feedback
• Write and refine user stories, acceptance criteria, and backlog items to guide the development team effectively
• Communicate product updates and progress, ensuring alignment with stakeholder expectations
• Utilize internal and external data to inform decisions, guide experimentation, and measure the success of product initiatives
• Make informed trade-off decisions between scope, budget, and timelines to maximize value delivery
• Actively participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives

Who You Are - 

• 5+ years of product ownership or technical product management experience in a software or technology environment
• Experience delivering highly complex consumer or enterprise software products from inception to launch in a B2C or B2B setting
• Proven track record of delivering complex products with a successful launch to market
• Strong understanding of product development processes and experience working with engineering teams
• Proven ability to engage with customers and translate their needs into actionable product requirements
• Excellent technical and communication skills with the ability to influence and align stakeholders
• Ability to lead and manage cross-functional teams
• Familiarity with Agile methodologies and experience working in a fast-paced, iterative development environment
• Experience using data and analytics to make informed product decisions and measure success
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are a plus

What's In It For You -

• We are a remote first work environment!  
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program
• And so much more!!

About the Company - 

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About The Job

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships. You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You’ll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo’s suite of applications across ecosystems.

What You'll Do - 

• Strategic Development: Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.

• Value Engagement: Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.

• Goal Alignment: Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.

• Innovative Communication: Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.

• Customer Engagement: Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.

• Implementation Support: Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.

• Change Management: Act as a change agent for both internal systems/processes and external product/workflow management.

• Stakeholder Relationships: Cultivate key stakeholder relationships to drive advocacy and expansion within existing accounts.

• Customer Health: Evaluate customer health and propose holistic, multi-product solutions for different use cases.

• Customer Advocacy: Maintain high levels of customer engagement and satisfaction, leading to account reference-ability, advocacy, and loyalty.

• Voice of the Customer: Act as the “voice of the customer,” working with product management to translate business needs into product requirements and crafting new solutions.

• Issue Resolution: Collaborate with internal resources on escalation and resolution processes for critical customer issues.

• Cultural Strengthening: Contribute to strengthening the customer-centric culture at Tempo.

Who You Are - 

• Experience: 5+ years in B2B SaaS within Customer Success, Account Management, or Management Consulting.

• Leadership: Experience managing a $5M+ ARR book of business, with direct responsibility for customer churn, product utilization, renewals, and customer health.

• Enterprise Expertise: Managed enterprise RFPs for 1,000+ user accounts, working closely with direct sales and implementation teams.

• Global Account Management: Experience managing Channel Partner relationships and large global enterprise customers with 50K+ employees.

• Consultative Approach: A consultative mindset with the ability to diagnose issues and prescribe solutions effectively.

• Self-Motivated: A data-driven, proactive team player with innovative ideas to inspire client loyalty and adoption.

• Interpersonal Skills: Strong ability to initiate and build relationships across organizations, including with Executive sponsors.

• Team Collaboration: A passion for teamwork, contributing to a strategic account team to build a world-class, enterprise-level global customer experience.

• KPI Management: Regular use of dashboards and reporting to manage performance against KPI goals.

• Technical Proficiency: Extensive experience with workforce planning and management systems like Jira, Asana, Monday.com, and other productivity tools.

• CRM Experience: Familiarity with Salesforce, HubSpot, or other CRM tools.

• Agile Mindset: Prefer working in Agile environments with a solid understanding of SaaS models.

What's In It For You

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2024, we were named Atlassian Enterprise Partner of the Year and we continue to be one of the highest ranked and most heavily used solutions out there.

We’re looking for a self-motivated Enterprise Business Development Representative with a strong technical aptitude and natural sales instincts to join our growing Sales team. You will work closely with Sales Account Directors to uncover new business opportunities and scale upwards into our already existing client base. This is a great opportunity to work with some of the best Enterprise corporations in the world to sharpen your sales acumen and experience.

What You’ll Do:

• Respond to and qualify a high volume of incoming web, phone, and in-app trials
• Conduct company research (news, financials, priorities, M&A) prior to contacting prospects
• Generate qualified sales leads leveraging both inbound and outbound marketing campaigns
• Partner and strategize with our experienced Sales team to help fill their pipeline and develop more growth within their current install base.
• Maintain active engagement with new, old and existing leads/contacts
• Achieve monthly quotas of sourced qualified opportunities
• Leverage existing relationships to scale out to more users/departments/offices/countries
• Find and add contacts via LinkedIn, 6Sense, SalesLoft and other tools
• Maintain detailed account profiles in Salesforce including activities, reports, and update management on account status, business opportunities and trends
• Maintain product knowledge including awareness of competing products and programs and communicate information learned with our product management team

Who You Are: 

• 2+ years of experience as an SDR/BDR with both inbound and outbound reach
• Strong desire to be in tech sales
• Experience being held to metrics (quota carrying)
• Stellar communication skills and experience talking to and dealing with C-Level executives
• Self-motivated and very organized
• Excellent relationship building and a strong sense of curiosity
• Demonstrate an ability to extract information and business requirement from prospects
• Ability to quickly understand and demonstrate technology and business value proposition
• Tenacious, have a knack for adapting to a conversation as it progresses, and have a real passion for results: you gain great satisfaction from converting prospects into qualified leads and customers
• Experience with Salesforce/Salesloft would be an asset
• Ability to take initiative, multi-task, prioritize and manage time effectively
• High energy and a positive attitude

What's In It For You

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace, supporting over 20,000 customers worldwide, we hire top talent who build with heart and succeed with others. Our product suite of road mapping, project portfolio management, time management, resource planning, and reporting insights provides solutions that enable organizations to manage large portfolios of work successfully from strategic planning to successful execution.  

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Come join us as we continuously innovate our industry-leading products and expand to new ecosystems.

About The Position - 

As a Director of User Experience (UX) Design, you will lead our user experience and design initiatives across our suite of Strategic Portfolio Management (SPM) products.  In this role, you will be responsible for defining the user experience vision, ensuring it is implemented across our products, and leading a team of UX designers and researchers. To succeed in this role, you must have experience in UX design principles, a passion for innovation, and experience leading and motivating teams. You must be comfortable collaborating with stakeholders across multiple departments and be able to bring a customer-focused, creative perspective to the design process.

The ideal candidate must also have a customer-centric mindset and will connect regularly with Tempo customers to ensure we’re building the best possible solutions in our space. Experience in Portfolio Management / Work Management space and familiarity with the Atlassian ecosystem are highly desirable.

What You’ll Do -

• Lead Design Strategy: develop and execute a cohesive design and UX strategy that aligns with our product strategy & business goals while emphasizing user engagement, satisfaction, and retention.
• Champion User-Centered Design: foster a culture that places user needs and experiences at the forefront of product development and leverage UX principles to inform design decisions.
• User Research: Oversee user research initiatives to gather insights into user behavior, preferences, and pain points to inform design and product decisions.
• UX Guidelines and Standards: Establish and maintain UX design guidelines, standards, and best practices to ensure consistency and quality across products and platforms.
• Stakeholder Communication: Communicate UX design strategies, recommendations, and findings effectively to stakeholders at all levels of the organization.
• Collaborate Across Teams: work closely with product, engineering, and growth teams to ensure that design and UX principles are integrated into all stages of product planning and development.
• Drive Innovation: identify and implement innovative design and UX practices that enhance user experience and contribute to product differentiation and competitiveness.
• Build and Mentor: lead, inspire, and mentor a team of UX/UI designers and UX researchers, establishing a collaborative, high-performing team environment focused on excellence and continuous improvement.
• Advocate for Users: serve as the primary advocate for the user experience, ensuring that user feedback and research are integral to the product design process.

Who You Are - 

• Experience: 10+ years of experience in UX design, with proven ability to lead teams of designers 
• Proficiency in UX design tools Sketch, Figma, or similar, as well as a strong understanding of design principles, information architecture, and interaction design
• Experience executing and evolving product design solutions utilizing design systems as well as creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams.
• Experience with UX Research, facilitating focus groups, and developing questionaries with clickable prototypes to test hypotheses and identify design problems. Synthesize learnings and prepare reports to uncover opportunities to improve the user experience.
• Strong strategic and analytical skills, with the ability to translate business goals and user needs into effective UX design strategies and solutions.
• Written and verbal communication skills, including the ability to articulate alternative approaches required
• Leadership: Strong leadership skills with the ability to influence and inspire cross-functional teams. Excellent communication and interpersonal skills.
• Education: Bachelor’s Degree in User Experience Design, Human Computer Interaction, Human Factors, Experimental Psychology, Cognitive Science or related discipline, or equivalent experience a plus.
• Experience in Portfolio Management / Work Management, Strategic Portfolio Management (SPM), and Agile practices a plus

What's In It For You - 

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As the Director of People you will work closely with the Senior Leadership Team and other People Leaders of Tempo to optimize the business partner, performance management, compensation, employee relations, and other people programs to achieve its long-term vision for creating an engaged, collaborative and high performance culture. We are looking for someone who can come in as a player-coach business partner to align strategies with executional goals, motivate high teams, and enable them to meet and exceed targets. 

We're looking for someone who's up to the challenge to make an immediate impact to help drive and influence organizational change. You should be excited to join a globally distributed company that is growing through responsible revenue models and sustainable customer retention. This role requires someone with a strong operational mind (financial modeling experience a big plus) and who has the confidence to make lasting decisions to help us scale. 

What you’ll do

• Be a trusted advisor and visible member of our SLT supporting the entire company as we build, energize and retain our high performing teams

• Work alongside the CHRO to strategize organizational design to map against the needs of the business and customer 

• Strategize, participate and oversee the recruitment efforts that enable us to find the right people for the roles by building best interviewing practices & enhancing processes

• Champion and operationalize our core values and help build/maintain an awesome company culture while keeping our people informed and engaged

• Develop, implement and communicate a variety of HR initiatives such as performance management, compensation benchmarking, total rewards, management training, DIBs, global mobility, etc

• Build, develop, and optimize for our HR metrics and propose strategies and implement ways to continue to foster workforce management improvements

• Work closely with senior leaders and the Finance team on driving forward strategic people planning initiatives such as changes to staffing forecast, headcount planning, etc

• Be the voice of our people and own the employee life cycle end-to-end 

Who You Are - 

• You’ve done this before, you’ve owned the HR function in a growing tech company and helped them scale (10+ years of HR experience, with at least 3 years in senior manager roles)

• Proven leadership skills that focus on enablement, feedback, and growth including application of situational leadership

• A strong desire to cultivate and produce results as a team; you lead with a cooperative mentality not with ego; you want everyone, including yourself, to do their best work

• Strong knowledge of Canadian and US employment law and best practices (bonus if additional experience with EMEA particularly Nordic unions and UK)

• You can think quickly on your feet, problem solve and use your judgement to know when to escalate issues

• Strong analytical skills including Google Sheets, Excel, and understanding of statistical models are a big plus

• Exceptional verbal and written communication as we’re a heavy async organization (remote)

• Previous experience with M&A and post merger integrations an asset, especially in a private equity environment

What's In It For You (Org-wide) -

• Remote First work environment  

• • If you’re close to one of our 3 Hubs: Boston, Montreal, or Reykjavik, feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!
  
  

Note: As our hiring teams are global, please submit your resume in English only

About the company

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us.

Tempo Software is seeking an Architecture Manager to join the team! You will lead the architecture team across all Tempo products to help build, communicate, and align the organization around a robust unified technical architecture and process. You will work with 160+ engineers across multiple teams to find and analyze current and anticipate future technical challenges with their projects or products. You will work in an entirely distributed company and help define an entirely new space while learning about how an organization scales on a hyper-growth trajectory!

What You'll Do - 

• Discuss, formulate, and document a vision for architecture and approaches in all Tempo software products
• Detail out and refine higher-level architecture decisions into a lower-level design
• Lead the implementation of technical and infrastructure initiatives to support architecture decisions
• Effectively communicate architecture decisions and recommendations to garner support, enhance visibility, and achieve alignment across the product and engineering teams
• Assist stakeholders in navigating diverse demands for the organic evolution of architecture
• Ability to lead and collaborate effectively within cross-functional teams, fostering a positive and inclusive working environment
• Provide overwatch and review the work of the teams to ensure that the architecture decisions are being executed and the teams are following coding standards and architecture guidelines
• Consult the engineering and product teams with ongoing projects
• Constantly develop yourself and the team in technology advancements, research new approaches, tools and best practices in the software architecture and design space
• Ensure technical knowledge sharing between development teams on related or similar projects
• Lead the research on specific topics, experiment with various technologies, and provide recommendations based on you and your team’s findings
• Proactively identify technical debt and product areas that require attention or improvement at the architecture level
• Suggest improvements to our technology stack to optimize it for strategic growth and the competitive advantage of Tempo
• Assist the architecture team members in collaborating, learning new architectures and methodologies, and growing professionally

Who You Are - 

• 2+ years experience defining system architecture and leading software architecture team(s)
• 8+ years of experience as a software developer with experience architecting and delivering large scale cloud-based systems in multiple settings, including legacy system modernization
• Experience in balancing academic principles with fast paced pragmatic engineering best practices to deliver software products
• Proven ability to lead and work within geographically distributed engineering teams
• Influence and mentoring skills and competencies, with an ability to transfer knowledge to junior and senior members of engineering teams
• Works well with others and is a skilled communicator both written and verbal 
• Experience with interacting with external customers, technology partners and executive teams to establish strong working relationships
• Experienced with shipping commercial products using agile software development methodologies
• Excellent time management skills, with the ability to prioritize and work under shifting deadlines with potentially ambiguous or nebulous requirements in a fast-paced environment
• Ability to quickly assess multifaceted problems and complex situations and recognize patterns to identify and resolve the root cause
• Ability to analyze new technologies, emerging standards and market trends, and understand how they affect products today and, in the future
• Balance various architecture qualities in proposals, encompassing security, maintainability, fault-tolerance, extensibility, backward compatibility, availability, confidentiality, integrity, usability, performance, and cost-reduction.
• Display a holistic understanding of short- and long-term implications of architectural choices.
• Extensive Experience in Java, Python and Go
• Experience working with or building SAAS systems and unified UI libraries
• Clear understanding of software design patterns and principles
• Experience with a variety of web application designs, including monolithic and SOA, understanding of service breakdown and communication principles
• Experience with Event Driven and MicroService based Architectures
• Commitment to quality; you take pride in everything you deliver as a reflection of yourself.
• Occasional international and regional travel
• Degree in Computer Science or equivalent studies would be an asset
• Command a strong grasp of public cloud technologies, experience with AWS is a plus
• Experience with Atlassian Marketplace Applications, preferred

What's In It For You - 

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace, supporting over 20,000 customers worldwide, we hire top talent who build with heart and succeed with others. Our product suite of road mapping, project portfolio management, time management, resource planning, and reporting insights provides solutions that enable organizations to manage large portfolios of work successfully from strategic planning to successful execution.  

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Come join us as we continuously innovate our industry-leading products and expand to new ecosystems.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.