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deep insights into the Atlassian community

Atlassian offers employees the flexibility to choose their working environment, whether in-office, remote, or a hybrid model, enhancing their ability to meet personal and family priorities. The company operates as a distributed-first organization, with interviews and onboarding procedures conducted virtually, allowing for global recruitment wherever legal entities exist. Atlassian collaborates closely with a network of partners that provide consulting, implementation services, and tailored solutions to maximize the effectiveness of Atlassian products for their customers. The US Commercial Channel team focuses on building a robust community of advanced Solution Partners to support customer success and leverage the Atlassian platform for impactful business practices. The Partner Development Manager role involves recruiting and activating system integrators to foster sales, creating joint business plans, and facilitating effective collaboration with various internal and external teams to achieve performance objectives.

Atlassian offers flexible work arrangements, allowing employees to choose between office-based, remote, or hybrid work to better manage personal and family commitments. The company operates as a distributed-first organization, providing virtual interviews and onboarding processes for global talent. Atlassian's partner network plays a crucial role in enhancing customer experiences by offering consulting and implementation services that leverage the company's products. The US Commercial Channel team focuses on building relationships with advanced Solution Partners who possess deep expertise in Atlassian systems. The Partner Development Manager is tasked with recruiting and activating global and regional system integrators to drive customer success and develop impactful business strategies through collaboration with various internal teams.

The Cloud Finance team at Atlassian is tasked with driving profitable growth in the company's new products portfolio by partnering with product, sales, and data science teams. The role involves predicting financial trends, crafting narratives to prompt action, and guiding business decisions through monthly reviews and planning. While experience in sales finance and P&L management is beneficial, it is not a strict requirement for candidates. The position is designed for individuals who enjoy diverse work, collaboration, and have a strong financial and analytical background. The role is remote with a preference for candidates based in Sydney to facilitate engagement across teams in Australia and the U.S.

Atlassian offers employees flexibility in their work environment, allowing them to choose between working in an office, remotely, or a combination of both to better balance personal and professional responsibilities. They are seeking a Credit and Collections Manager to oversee the credit management process and the Accounts Receivable portfolio, with a requirement for the candidate to be located in the Philippines. The key responsibilities of the role include managing credit checks, enhancing collection strategies, and maintaining customer relationships to optimize cash flow. Additionally, the manager will ensure adherence to accounting policies, supervise the accounts receivable team, and report on collection activities and compliance. This position focuses on fostering a culture of continuous improvement and collaboration within the finance team and across the organization.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid work models, with a focus on accommodating personal and family priorities. The company is hiring a Credit and Collections Manager, who will oversee the credit management process, manage accounts receivable, and ensure timely collections to optimize cash flow, particularly for a team located in the Philippines. Key responsibilities for the role include conducting credit checks, developing collection strategies, and maintaining strong customer relationships to foster sustainable growth. The manager will also ensure compliance with accounting policies, handle month-end reporting, and collaborate with finance technology teams to address any challenges. The position emphasizes people management, including supervising accounts receivable staff, conducting performance reviews, and promoting continuous improvement within the team.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, from home, or a combination of both, fostering personal and family support. The company is seeking an Intelligent Automation Engineer to enhance its Finance Systems Team by designing and implementing UiPath automation solutions. Key responsibilities for this role include developing automation workflows, collaborating with finance stakeholders to identify automation opportunities, and ensuring the maintenance and support of existing automations. Candidates should have a Bachelor's degree in a relevant field, with 5-7 years of experience in automation engineering, and proficiency in UiPath, as well as strong analytical and communication skills. Preferred qualifications include UiPath certification and experience in finance or accounting automation.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid setups. They are currently looking to hire an Intelligent Automation Engineer for their Finance Systems Team, which involves designing and implementing UiPath automation solutions to improve financial processes. Key responsibilities include developing automation workflows, collaborating with finance stakeholders, providing support for existing automation, and ensuring proper documentation and quality assurance. Candidates should have a related degree, 5-7 years of automation engineering experience, proficiency in UiPath, and strong analytical and communication skills. Preferred qualifications include UiPath certification and experience in finance or accounting automation, as well as familiarity with Agile methodologies.

Atlassian offers employees the flexibility to work from home, in the office, or a combination of both, allowing them to better balance their personal and family priorities. The company is currently seeking a Senior Machine Learning Engineering Manager for its Core Machine Learning team, which focuses on developing AI/ML solutions to enhance revenue, user engagement, and forecasting. The team operates in a distributed-first manner, collaborating across various departments such as Growth, Product, and Finance to provide machine learning infrastructure. Responsibilities for the engineering manager include managing the ML lifecycle, implementing advanced ML techniques, mentoring team members, and fostering a culture of collaboration and innovation. Ideal candidates should have a strong background in machine learning, excellent communication skills, and an agile development mindset.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in-office, remote, or a hybrid model, supporting personal and family priorities. The company is hiring for a Senior Machine Learning Engineering Manager to join the Core Machine Learning team, which focuses on developing AI/ML solutions for revenue generation and forecasting. This role involves managing the complete machine learning lifecycle, employing novel techniques, and mentoring team members while ensuring high-quality output and collaboration with various departments. Candidates should have significant experience managing machine learning teams, a strong quantitative background, and the ability to communicate complex data science concepts effectively. Ultimately, Atlassian seeks to foster a culture of innovation and continuous improvement within their machine learning initiatives.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid arrangements, which supports personal and family goals. The company is currently seeking a Senior Machine Learning Engineering Manager for its Core Machine Learning team, responsible for developing AI/ML models to enhance revenue and user engagement. The role involves managing the entire machine learning lifecycle, implementing new techniques, mentoring team members, and collaborating with various departments. A successful candidate should have a Master's or PhD in a quantitative field, over five years of experience in managing machine learning teams, and a strong ability to communicate complex concepts. Atlassian values agility and a balance between quality output and timely delivery, fostering a culture of innovation and collaboration within the team.

At Atlassian, employees can choose their work location, whether in an office or remotely, promoting flexibility to align with personal and family needs. The company is seeking a Senior Machine Learning Engineering Manager to join its Core Machine Learning team, which focuses on implementing advanced AI/ML solutions that drive revenue and enhance user engagement. The role involves managing the complete ML lifecycle and collaborating with various departments, including product management and marketing, while also mentoring team members. Candidates should have extensive experience in managing machine learning teams and building scalable models, along with strong communication skills to present complex concepts clearly. Atlassian values innovation and practicality, encouraging iterative development to balance quality and timely deliverables.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment and providing them with greater control over personal and family priorities. The company is seeking a Senior Machine Learning Engineering Manager to lead the Core Machine Learning team, which focuses on developing advanced AI/ML solutions for revenue growth and forecasting. This role requires managing the complete machine learning lifecycle while collaborating with various stakeholders, including product managers and data science teams. Candidates should have a strong background in machine learning management, excellent communication skills, and the ability to mentor their team effectively. The position emphasizes the importance of balancing high output quality with practical business solutions and fostering a culture of innovation within a collaborative environment.

Atlassian offers flexible work options, allowing employees to choose between office-based, remote, or hybrid arrangements to better manage their personal and family priorities. The company is seeking a Senior Machine Learning Engineering Manager for its Core Machine Learning team, which focuses on developing AI/ML solutions that enhance revenue generation and user engagement through sophisticated forecasting. This role involves overseeing the complete machine learning lifecycle and requires collaboration with various teams, including product management and data engineering. Successful candidates should have significant experience in managing ML engineering teams and building scalable ML models, along with strong communication skills to convey technical concepts to diverse stakeholders. Atlassian promotes a culture of innovation and collaboration while emphasizing the importance of practicality and iterative improvement in the development process.

At Atlassian, employees enjoy flexible work options, allowing them to operate from home, the office, or a combination of both, enhancing their ability to meet personal and family priorities. The company employs a distributed-first model, conducting interviews and onboarding remotely for candidates in any location where Atlassian has a legal presence. The Data Engineering team at Atlassian plays a crucial role in influencing product development, ensuring data quality, and generating insights to improve product experience and engagement. Candidates for these roles should have significant experience in data engineering, programming skills, and knowledge of data processing and analytics. Atlassian promotes equitable compensation and offers various benefits, contributing to a diverse and inclusive workplace culture.

Atlassian allows employees to choose their work environment, whether in-office, remotely, or a hybrid setup, providing them with flexibility to balance personal and family priorities. The company conducts interviews and onboarding virtually, supporting its distributed-first model, and hires globally in countries where it has legal entities. The Data Engineering team at Atlassian focuses on influencing product teams, informing data science initiatives, and ensuring the quality of data assets. The role requires a background in STEM, substantial experience in data engineering, and expertise in programming, SQL, data processing, and analytics. Atlassian offers a competitive compensation structure along with a variety of perks and benefits to support employee well-being, emphasizing a collaborative and inclusive work culture.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, allowing for better personal and family support. The company hires globally, with virtual interviews and onboarding reflecting its distributed-first approach. Payroll operations are managed meticulously, ensuring timely and accurate processing for employees across various regions while adhering to legal and regulatory standards. Employees can expect support related to payroll queries, compliance, and process improvements, with collaboration from HR and Finance teams for various payroll initiatives. Ongoing monitoring of payroll expenses and adaptation to changing regulations, particularly in India, is also a key focus to enhance efficiency and the overall employee experience.

Atlassian offers flexible work options, allowing employees to choose between working from the office, home, or a mix of both, promoting a balance between personal and professional commitments. The company operates as a distributed-first organization, conducting interviews and onboarding virtually, and hires globally where legal entities exist. Payroll processing is managed comprehensively for employees across various regions, ensuring accuracy and compliance with necessary legal and regulatory standards. The role includes supporting payroll operations in the APAC and EMEA regions, leading payroll projects, and improving efficiency through collaboration with internal teams. Additionally, employees are responsible for monitoring payroll expenses, addressing discrepancies, and staying informed about changes in payroll regulations, particularly in India.

Atlassian offers flexible working arrangements, allowing employees to choose between working from the office, home, or a hybrid model, enhancing their ability to balance personal and family commitments. The company conducts interviews and onboarding virtually, reflecting its distributed-first approach. The role in question reports to the Director of Product Compliance within a team that focuses on governance, risk management, and compliance related to cloud standards like SOC 2, ISO 27001, and HIPAA. Responsibilities include preparing audit plans, leading internal readiness assessments for various compliance frameworks, managing external audits, and collaborating with teams to address compliance-related challenges. The position emphasizes continuous process improvement, effective teamwork, and providing career growth opportunities while ensuring thorough documentation and communication throughout compliance efforts.

Atlassian offers its employees flexibility in their work arrangements, allowing them to choose between office-based, remote, or hybrid work. The company has a distributed-first approach and conducts interviews and onboarding virtually in countries where they have legal entities. The position involves reporting to the Director of Product Compliance and joining a team focused on governance, risk management, and compliance related to Atlassian's cloud services. Responsibilities include preparing audit plans, leading internal readiness assessments, and managing external audit activities while ensuring compliance with various frameworks such as SOC 2, ISO 27001, and GDPR. The role emphasizes collaboration with technical teams and continuous process improvement to enhance compliance and operational efficiency while promoting team development and effective communication.

At Atlassian, employees have the flexibility to choose their work environment, whether it be in an office, remotely, or a combination of both, allowing them to better manage personal and family commitments. The company is open to hiring globally where they have legal entities, and all interviews and onboarding processes are conducted virtually, reflecting their distributed-first approach. The role of Sales Development Representative involves collaborating with Sales and Success Account Teams to create a robust sales pipeline while ensuring positive customer experiences. This remote position is responsible for achieving specific metrics related to meetings, prospecting, and conversion, while also crafting effective communication to navigate customer objections. However, applicants should note that the position does not offer visa sponsorship at this time.

At Atlassian, employees have the flexibility to work from either the office or home, allowing them to manage personal and family commitments effectively. The company is open to hiring globally, with a virtual interview and onboarding process, embracing a distributed-first approach. The Sales Development Representatives play a crucial role in collaborating with Sales and Success Account Teams to enhance the sales pipeline while ensuring a positive customer experience. The position requires accountability for meeting various sales metrics, including outbound prospecting and conversion rates. Written communication skills are vital for effective outreach, as the team utilizes tools like SFDC, Gong, Outreach, and LinkedIn Navigator.

At Atlassian, employees have the flexibility to work from home, the office, or a hybrid arrangement, allowing them to manage personal priorities effectively. The company hires globally in countries where it has a legal entity, and interviews and onboarding are conducted virtually. The Sales Development Representatives collaborate with Sales and Success Account Teams to generate a sales pipeline while ensuring a positive customer experience, reporting to a Sales Development Manager. This remote position does not offer visa sponsorship. Responsibilities include meeting targets, outbound prospecting, handling objections with value-focused messaging, and utilizing tools like SFDC, Gong, Outreach, and LinkedIn Navigator for success.

At Atlassian, employees have the flexibility to work from an office, home, or a hybrid arrangement, allowing them to better manage personal and family priorities. The company hires globally where legal entities exist, with virtual interviews and onboarding processes reflecting its distributed-first approach. The Sales Development Representatives play a crucial role in supporting Sales and Success Account Teams by building sales pipelines while ensuring positive customer interactions. This remote position requires accountability in meeting metrics related to prospecting, conversion, and quotas, along with effective communication skills for value-driven messaging. Currently, Atlassian does not provide work visa sponsorship for this role.

The Atlassian SPEAR team focuses on enhancing product quality, performance, and reliability through the development of data-driven features using AI/ML technologies. As a Technical Program Manager, you will oversee technical programs, establish success metrics, and manage project execution, collaborating with various stakeholders to deliver enterprise-grade solutions. You will analyze business objectives to define long-term strategies and action plans addressing capacity planning, high availability, and performance optimization. The role involves using technical understanding to guide and influence engineering teams in problem-solving and prioritizing tasks effectively. Atlassian promotes a flexible work environment, allowing employees to choose their work setting, and conducts hiring and onboarding virtually.

The Atlassian SPEAR team focuses on enhancing product quality and performance through technology and systems integration. As a Technical Program Manager, you will define and manage programs that align with business goals while utilizing AI/ML for data-driven features. Your role entails collaborating with partners to devise effective solutions, mitigating risks, and ensuring timely project completion. Atlassian values flexibility in the workplace, allowing employees to work remotely or in-office, while hiring globally and conducting virtual onboarding. You'll analyze objectives, customer needs, and industry trends to create a technical roadmap, manage project lifecycles, and oversee broad-scope initiatives across the organization.

The Atlassian SPEAR team focuses on enhancing the quality and performance of all Atlassian products by leveraging technology, particularly AI and machine learning, to develop data-driven features. As a Technical Program Manager on this team, you will define and oversee technical programs and success metrics, ensuring alignment with business goals and customer needs. Your role involves collaborating with stakeholders to translate business objectives into actionable technical strategies and managing the entire lifecycle of these initiatives, from planning to execution. You will apply your technical expertise to identify risks and co-develop solutions that foster product quality and reliability. Atlassian offers flexible work arrangements and values a distributed-first approach, enabling employees to work remotely or in-office, depending on personal preferences.

Atlassian offers flexible work arrangements, allowing employees to choose between working in the office, from home, or a combination of both, which supports their personal goals and priorities. The company is expanding its hiring globally and utilizes virtual interviews and onboarding processes, reflecting its distributed-first approach. Atlassian aims to enhance customer support services by incorporating AI for more seamless and user-centric experiences. They are seeking an Experience Design Manager to lead and mentor a design team, collaborate with engineering and product management, and contribute to the product strategy. Ideal candidates should have extensive experience in design management, user-centric experience delivery, and a passion for nurturing team growth and craft mastery.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a mix of both, enabling better support for personal priorities. The company follows a distributed-first approach, conducting interviews and onboarding virtually across countries where they have a legal entity. Atlassian aims to enhance customer support experiences by integrating AI to create more engaging and human-centric service management. They are seeking an Experience Design Manager to lead a design team, fostering talent and supporting design strategy in collaboration with product and engineering. Candidates should have significant experience managing design teams, a passion for user-centric solutions, and a knack for mentoring and guiding team members.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As Senior Principal Product Manager for API and Extensibility, you will have full autonomy to fundamentally alter the prioritization of extensibility. This will unlock customer value through a more productive Atlassian, more innovative partner apps and enabling enterprise customizations. Reporting directly to our Head of Economy you will partner cross-functionally with product teams, partnership, ecosystem, platform and marketing to deliver on and drive the adoption of APIs and extensibility. Without extensibility our Ecosystem can’t function and without improvements to extensibility, our Ecosystem can’t innovate. The strategy and roadmap you own will affect not just our developer partners but Atlassian teams and enterprise customers. You will operate as an expert with deep experience working with executive leaders, and an ability to immediately contribute to complex, high-impact projects.

This is a remote position but to help our teams work together, this role requires you to be located in the PST time zone only.

If you are passionate about driving innovation through API and Extensibility strategies and enjoy working in a collaborative environment, we would love to hear from you! Apply now to lead the way in shaping Atlassian's future.

Responsibilities:

• Lead the development, definition, and execution of the API and Extensibility strategy.

• Collaborate with cross-functional teams within Atlassian to ensure alignment and successful implementation.

• Define and set appropriate Objectives and Key Results (OKRs) to drive organizational changes and meet strategic goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As Senior Principal Product Manager for API and Extensibility, you will have full autonomy to fundamentally alter the prioritization of extensibility. This will unlock customer value through a more productive Atlassian, more innovative partner apps and enabling enterprise customizations. Reporting directly to our Head of Economy you will partner cross-functionally with product teams, partnership, ecosystem, platform and marketing to deliver on and drive the adoption of APIs and extensibility. Without extensibility our Ecosystem can’t function and without improvements to extensibility, our Ecosystem can’t innovate. The strategy and roadmap you own will affect not just our developer partners but Atlassian teams and enterprise customers. You will operate as an expert with deep experience working with executive leaders, and an ability to immediately contribute to complex, high-impact projects.

This is a remote position but to help our teams work together, this role requires you to be located in the PST time zone only.

If you are passionate about driving innovation through API and Extensibility strategies and enjoy working in a collaborative environment, we would love to hear from you! Apply now to lead the way in shaping Atlassian's future.

Responsibilities:

• Lead the development, definition, and execution of the API and Extensibility strategy.

• Collaborate with cross-functional teams within Atlassian to ensure alignment and successful implementation.

• Define and set appropriate Objectives and Key Results (OKRs) to drive organizational changes and meet strategic goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What You’ll Do

• Analyze the current state of Trust, business objectives, customer needs, product adoption inhibitors, industry trends, and define a long-term strategy and roadmap for Trust.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• Take ownership for your platform, products, programs, and customer scenarios. You will identify any inhibitors, issues or opportunities, and address them yourself or find the right owners to do so.

• As a senior member of the Trust community, you will lead the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What You’ll Do

• Analyze the current state of Trust, business objectives, customer needs, product adoption inhibitors, industry trends, and define a long-term strategy and roadmap for Trust.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• Take ownership for your platform, products, programs, and customer scenarios. You will identify any inhibitors, issues or opportunities, and address them yourself or find the right owners to do so.

• As a senior member of the Trust community, you will lead the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote role. To help our teams work together, you must be located between PST and EST.

Your future team

Loom is looking for a Product Designer on our Integrations team. You'll be responsible for delivering Loom integrations within the Atlassian product suite, working alongside a Lead Product Designer. You'll design Loom's embedded experiences end-to-end — from recording to playback to organization - reaching millions of people inside the Atlassian products they already use every day for work.

Together, we'll empower our customers to collaborate in a richer, more engaging way through asynchronous video via a seamless experience between videos, documents, and the workflows between them. At Atlassian, we're not just building products; we're creating a movement, and you'll play a key role in crafting experiences that change the way the world works. We're not just a part of Atlassian; we're the driving force behind changing async behavior through video.

What you'll do

• Impact millions of users globally as you empower them to maximize the full potential of Atlassian products.

• Work cross-functionally with Product and Engineering partners to represent the design team and advocate the user voice

• Design end-to-end experiences b/w Loom and Atlassian, from concept to pixel-perfect design

• Contribute to vision, roadmapping, design critique, sprint planning, and product and design channels.

• Contribute to the Lens Design System and Atlassian Design System

• Inspire a culture of design excellence, where innovation is the norm.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote role. To help our teams work together, you must be located between PST and EST.

Your future team

Loom is looking for a Product Designer on our Integrations team. You'll be responsible for delivering Loom integrations within the Atlassian product suite, working alongside a Lead Product Designer. You'll design Loom's embedded experiences end-to-end — from recording to playback to organization - reaching millions of people inside the Atlassian products they already use every day for work.

Together, we'll empower our customers to collaborate in a richer, more engaging way through asynchronous video via a seamless experience between videos, documents, and the workflows between them. At Atlassian, we're not just building products; we're creating a movement, and you'll play a key role in crafting experiences that change the way the world works. We're not just a part of Atlassian; we're the driving force behind changing async behavior through video.

What you'll do

• Impact millions of users globally as you empower them to maximize the full potential of Atlassian products.

• Work cross-functionally with Product and Engineering partners to represent the design team and advocate the user voice

• Design end-to-end experiences b/w Loom and Atlassian, from concept to pixel-perfect design

• Contribute to vision, roadmapping, design critique, sprint planning, and product and design channels.

• Contribute to the Lens Design System and Atlassian Design System

• Inspire a culture of design excellence, where innovation is the norm.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Design, architect, and implement monitoring and observability solutions for complex software applications and infrastructure.

• Evaluate and select appropriate monitoring tools and technologies based on project requirements and industry trends.

• Conduct performance analysis, capacity planning, and troubleshooting to identify and address performance bottlenecks and reliability issues.

• Collaborate with cross-functional teams to gather requirements and define monitoring strategies.

• Develop monitoring frameworks, dashboards, and alerting systems to ensure critical systems' reliability, performance, and availability.

• Implement best practices for log management, metrics collection, and distributed tracing to gain deep insights into system behavior and performance.

• Mentor and provide guidance to junior team members on monitoring best practices and methodologies

• Stay up-to-date with emerging technologies and industry trends in observability, monitoring, and devOps practices.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Design, architect, and implement monitoring and observability solutions for complex software applications and infrastructure.

• Evaluate and select appropriate monitoring tools and technologies based on project requirements and industry trends.

• Conduct performance analysis, capacity planning, and troubleshooting to identify and address performance bottlenecks and reliability issues.

• Collaborate with cross-functional teams to gather requirements and define monitoring strategies.

• Develop monitoring frameworks, dashboards, and alerting systems to ensure critical systems' reliability, performance, and availability.

• Implement best practices for log management, metrics collection, and distributed tracing to gain deep insights into system behavior and performance.

• Mentor and provide guidance to junior team members on monitoring best practices and methodologies

• Stay up-to-date with emerging technologies and industry trends in observability, monitoring, and devOps practices.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

About the job

We are seeking a highly motivated and experienced Talent Acquisition Partner to join our Human Resources team. In this role, you will be responsible for managing the full recruitment cycle, partnering with hiring managers to understand business needs, and delivering high-quality candidates in a timely manner. As a trusted advisor, you will also develop recruitment strategies that align with our company’s goals and ensure a positive candidate experience. You will have a mixture of technical and non-technical requisitions and must be comfortable handling 12-15 roles at a time and working with virtual/distributed teams.

The role is focused on supporting all hiring needs across our diverse geographies and product lines. The ideal candidate will work in the Eastern Standard Time zone to meet with our GMT based hiring managers and our PST hiring managers. 

What you'll do

• Full cycle recruitment of our global roles across all product lines
• Working in coordination with external recruitment parties such as agencies, you will own and be accountable for the entire recruitment function.  
• Maintaining at least 12-15 requisitions simultaneously with a target time to hire of 8 weeks on average
• Staying within the overall hiring budget for roles including obtaining formal approvals for all offers through dedicated Slack channels 
• Facilitating positive reviews, feedback and ratings from our candidates regarding their hiring experience
• Negotiating offers and positioning of employer value proposition to potential hires 
• Drafting offer letters, and other HRIS related documents required as part of pre-hire
• Update recruitment tracker for to ensure key metrics are tracked for weekly reporting
• Where necessary, working with agencies for hard to fill roles and being the central contact
• Ad-hoc reporting as required including funnel conversion fates and other Recruiting KPIs
• Continuously optimizing our recruitment process to ensure highest efficiency and execution

 

Who You Are - 

• Previous experience in recruitment, utilizing recruitment tools and HR platforms, including ATS’s, HRIS’s and social media platforms
• A passion for creating an awesome candidate experience including gathering feedback and responding in a timely manner to all applicants with thoughtfulness
• Previous experience in a tech sector recruiting environment and managing at least 15 roles simultaneously
• A mixture of corporate and agency experience would be considered an asset
• Exceptional organizational skills and a great eye for detail as you’ll be required to draft employment offers
• Comfortable with public speaking or networking and building a positive employer brand
• Ability to understand hiring manager needs, a great communicator who can build rapport through their working relationship

 

What's In It For You (Org-wide)

• Remote first work environment! 
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices

 

Note: As our hiring teams are global, please submit your resume in English only.

 

About the Company –

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. Since 2021, Tempo acquired several add-ons that now enable us to offer our customers a suite of solutions to address their project needs.

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

 

We're hiring the Lead Principal Technical Program Manager for Foundations.

This is the most senior Individual Contributor TPM role at Atlassian covering wide and most foundational parts of our technical stack (Compute, Network, Data Platform, Identity, Security, Reliability, to name a few).

In this role you will bring leadership necessary to transform and drive some of the most critical company-wide initiatives.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence and make some of the most critical technical decisions across the company. You will be working with world-class engineering teams and experts evolving the most foundational aspects of Atlassian's technical stack while breaking down technical barriers and strengthening existing systems.

As one of the most senior members of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of Foundations, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define long-term strategy and roadmap for Foundations.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Evangelize adoption/usage of the platform and tools across Atlassian executives and product teams.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platforms and products, programs. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• As a senior member of the Foundations org, you will be driving some of the most complex, cross-divisional projects/initiatives. This will likely include managing complex dependencies and projects with a broad scope across the company

We're hiring the Lead Principal Technical Program Manager for Foundations.

This is the most senior Individual Contributor TPM role at Atlassian covering wide and most foundational parts of our technical stack (Compute, Network, Data Platform, Identity, Security, Reliability, to name a few).

In this role you will bring leadership necessary to transform and drive some of the most critical company-wide initiatives.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence and make some of the most critical technical decisions across the company. You will be working with world-class engineering teams and experts evolving the most foundational aspects of Atlassian's technical stack while breaking down technical barriers and strengthening existing systems.

As one of the most senior members of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of Foundations, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define long-term strategy and roadmap for Foundations.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Evangelize adoption/usage of the platform and tools across Atlassian executives and product teams.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platforms and products, programs. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• As a senior member of the Foundations org, you will be driving some of the most complex, cross-divisional projects/initiatives. This will likely include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary:

The Channel Go-To-Market (“GTM”) team focuses on accelerating partner revenue through solution adoption by designing and operating GTM initiatives, enablement coursework and programs, as well as, actively managing the development of a set of focus partners to accelerate their ability to market, sell and implement Atlassian’s cloud solution offerings.

As the Channel Practice Development Lead, AI and Rovo, you will own the practice development framework end to end to accelerate Atlassian’s partner capabilities to drive market momentum for AI and Rovo solution offerings. This role requires a transformative leader that will be pivotal in developing Atlassian channel capabilities to market, sell and implement Atlassian’s AI offerings.

We’re looking for an experienced partner solution professional that can act as a subject matter expert on AI, providing insights and thought leadership to internal and external stakeholders. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical, enablement and GTM proficiency. The role requires a proven track record in cross-team collaboration, program & project management, and execution capabilities.

Job Responsibilities:

• Partner with cross functional teams to create and execute strategic partner plans focused on Atlassian’s AI + Rovo solution offering

• Develop a channel practice development framework, enablement roadmap and key initiatives focused on driving partner capabilities to support customers at all stages of their AI lifecycle

• Evangelize partner’s AI + Rovo value proposition internally and externally with partners

• Collaborate with Atlassian sales, partner solutions architects, enablement and product teams to aide partners in the development of compelling AI offerings

• Understand the sales and technical requirements of partners and their customers and work along side Atlassian partner and enablement teams to guide Atlassian partners on their development of AI + Rovo practices and capabilities

• Evangelize AI and Rovo solution offerings across the partner ecosystem 

• Review partner solution capabilities and provide best-practice and strategic guidance that enhances their sales and implementation performance for Atlassian’s AI offerings

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary:

The Channel Go-To-Market (“GTM”) team focuses on accelerating partner revenue through solution adoption by designing and operating GTM initiatives, enablement coursework and programs, as well as, actively managing the development of a set of focus partners to accelerate their ability to market, sell and implement Atlassian’s cloud solution offerings.

As the Channel Practice Development Lead, AI and Rovo, you will own the practice development framework end to end to accelerate Atlassian’s partner capabilities to drive market momentum for AI and Rovo solution offerings. This role requires a transformative leader that will be pivotal in developing Atlassian channel capabilities to market, sell and implement Atlassian’s AI offerings.

We’re looking for an experienced partner solution professional that can act as a subject matter expert on AI, providing insights and thought leadership to internal and external stakeholders. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical, enablement and GTM proficiency. The role requires a proven track record in cross-team collaboration, program & project management, and execution capabilities.

Job Responsibilities:

• Partner with cross functional teams to create and execute strategic partner plans focused on Atlassian’s AI + Rovo solution offering

• Develop a channel practice development framework, enablement roadmap and key initiatives focused on driving partner capabilities to support customers at all stages of their AI lifecycle

• Evangelize partner’s AI + Rovo value proposition internally and externally with partners

• Collaborate with Atlassian sales, partner solutions architects, enablement and product teams to aide partners in the development of compelling AI offerings

• Understand the sales and technical requirements of partners and their customers and work along side Atlassian partner and enablement teams to guide Atlassian partners on their development of AI + Rovo practices and capabilities

• Evangelize AI and Rovo solution offerings across the partner ecosystem 

• Review partner solution capabilities and provide best-practice and strategic guidance that enhances their sales and implementation performance for Atlassian’s AI offerings

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary:

The Channel Go-To-Market (“GTM”) team focuses on accelerating partner revenue through solution adoption by designing and operating GTM initiatives, enablement coursework and programs, as well as, actively managing the development of a set of focus partners to accelerate their ability to market, sell and implement Atlassian’s cloud solution offerings.

As the Channel Practice Development Lead, AI and Rovo, you will own the practice development framework end to end to accelerate Atlassian’s partner capabilities to drive market momentum for AI and Rovo solution offerings. This role requires a transformative leader that will be pivotal in developing Atlassian channel capabilities to market, sell and implement Atlassian’s AI offerings.

We’re looking for an experienced partner solution professional that can act as a subject matter expert on AI, providing insights and thought leadership to internal and external stakeholders. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical, enablement and GTM proficiency. The role requires a proven track record in cross-team collaboration, program & project management, and execution capabilities.

Job Responsibilities:

• Partner with cross functional teams to create and execute strategic partner plans focused on Atlassian’s AI + Rovo solution offering

• Develop a channel practice development framework, enablement roadmap and key initiatives focused on driving partner capabilities to support customers at all stages of their AI lifecycle

• Evangelize partner’s AI + Rovo value proposition internally and externally with partners

• Collaborate with Atlassian sales, partner solutions architects, enablement and product teams to aide partners in the development of compelling AI offerings

• Understand the sales and technical requirements of partners and their customers and work along side Atlassian partner and enablement teams to guide Atlassian partners on their development of AI + Rovo practices and capabilities

• Evangelize AI and Rovo solution offerings across the partner ecosystem 

• Review partner solution capabilities and provide best-practice and strategic guidance that enhances their sales and implementation performance for Atlassian’s AI offerings

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary:

The Channel Go-To-Market (“GTM”) team focuses on accelerating partner revenue through solution adoption by designing and operating GTM initiatives, enablement coursework and programs, as well as, actively managing the development of a set of focus partners to accelerate their ability to market, sell and implement Atlassian’s cloud solution offerings.

As the Channel Practice Development Lead, AI and Rovo, you will own the practice development framework end to end to accelerate Atlassian’s partner capabilities to drive market momentum for AI and Rovo solution offerings. This role requires a transformative leader that will be pivotal in developing Atlassian channel capabilities to market, sell and implement Atlassian’s AI offerings.

We’re looking for an experienced partner solution professional that can act as a subject matter expert on AI, providing insights and thought leadership to internal and external stakeholders. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical, enablement and GTM proficiency. The role requires a proven track record in cross-team collaboration, program & project management, and execution capabilities.

Job Responsibilities:

• Partner with cross functional teams to create and execute strategic partner plans focused on Atlassian’s AI + Rovo solution offering

• Develop a channel practice development framework, enablement roadmap and key initiatives focused on driving partner capabilities to support customers at all stages of their AI lifecycle

• Evangelize partner’s AI + Rovo value proposition internally and externally with partners

• Collaborate with Atlassian sales, partner solutions architects, enablement and product teams to aide partners in the development of compelling AI offerings

• Understand the sales and technical requirements of partners and their customers and work along side Atlassian partner and enablement teams to guide Atlassian partners on their development of AI + Rovo practices and capabilities

• Evangelize AI and Rovo solution offerings across the partner ecosystem 

• Review partner solution capabilities and provide best-practice and strategic guidance that enhances their sales and implementation performance for Atlassian’s AI offerings

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary:

The Channel Go-To-Market (“GTM”) team focuses on accelerating partner revenue through solution adoption by designing and operating GTM initiatives, enablement coursework and programs, as well as, actively managing the development of a set of focus partners to accelerate their ability to market, sell and implement Atlassian’s cloud solution offerings.

As the Channel Practice Development Lead, AI and Rovo, you will own the practice development framework end to end to accelerate Atlassian’s partner capabilities to drive market momentum for AI and Rovo solution offerings. This role requires a transformative leader that will be pivotal in developing Atlassian channel capabilities to market, sell and implement Atlassian’s AI offerings.

We’re looking for an experienced partner solution professional that can act as a subject matter expert on AI, providing insights and thought leadership to internal and external stakeholders. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical, enablement and GTM proficiency. The role requires a proven track record in cross-team collaboration, program & project management, and execution capabilities.

Job Responsibilities:

• Partner with cross functional teams to create and execute strategic partner plans focused on Atlassian’s AI + Rovo solution offering

• Develop a channel practice development framework, enablement roadmap and key initiatives focused on driving partner capabilities to support customers at all stages of their AI lifecycle

• Evangelize partner’s AI + Rovo value proposition internally and externally with partners

• Collaborate with Atlassian sales, partner solutions architects, enablement and product teams to aide partners in the development of compelling AI offerings

• Understand the sales and technical requirements of partners and their customers and work along side Atlassian partner and enablement teams to guide Atlassian partners on their development of AI + Rovo practices and capabilities

• Evangelize AI and Rovo solution offerings across the partner ecosystem 

• Review partner solution capabilities and provide best-practice and strategic guidance that enhances their sales and implementation performance for Atlassian’s AI offerings

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

 

What You'll Do - 

• Provide ’office-hours’ support each week day from 2:00pm - 11:00 pm 
• Provide technical support by analysing and troubleshooting complex technical issues quickly and accurately.
• Able to be on-call during out-of-office hours, for highest priority support issues.
• Create bug tickets or tasks to be processed by the development team to efficiently produce a fix or solution. This includes writing up detailed findings during bug triage and, where possible, recommendations for resolution.
• Build Jira test environments so that bugs can be reproduced and so the bug fix can be tested.
• Coordinate with the dev team lead to prioritise and allocate tickets for resolution.
• Perform repeatable technical tasks to ensure smooth operations.
• Follow up with sales or development teams to ensure support issues are adequately resolved.
• Assist in the creation and maintenance of documentation about our products and services to assist resolution of customer support enquiries or diagnose future problems.
• Provide proactive recommendations for improving the system & troubleshooting processes.
• Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools.

Who You Are - 

• Writing and improving our customer documentation as a way to divert support queries
• At least 3 years of QA background
• Experience with debugging browser bugs
• Experience of trawling through server logs
• At least three years of working with Atlassian tools, particularly with Jira.

Will be a plus

• Excellent communication skills, with a friendly and engaging language. You need to have the ability to communicate complex information and solutions in a simple and efficient manner
• Commitment in helping resolve our customer’s support requests, be able to dive deep into their specific browser/feature issues, to seek the reason and to find the proper solution
• A strong desire to avoid doing the exact same thing the next time, by improving processes or documentation
• Working with and wiring up systems to automate repetitive tasks
• A willingness to share with the technical team what you’re working on, issues you encounter, and ideas on how to improve

 

What's In It For You - 

 

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

 

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Our integrated applications for time management, resource planning, and budget management, used by over 29,000 global customers, provide unrivaled understanding of how time and effort are spent.   Tempo is on a mission to build software to automatically infer how developers are spending their time, requiring minimal feedback from the field.  We’re laser focused on using these inferences to help engineering organizations throughout the world plan for their futures.  By making use of millions of historical data points we’re uniquely positioned to help companies effectively achieve their strategic goals. 

 

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our teams in Iceland, Canada, and the United States. 

 

About the position

We are looking for a highly capable machine learning engineer to help build and optimize our machine learning systems. You will be evaluating existing machine learning (ML) processes, performing statistical analysis to extract useful data from diverse datasets, and enhancing the accuracy of our AI’s predictive powers.

To ensure success as a machine learning engineer, you should possess solid data science knowledge and experience in a related ML role. 

 

What You’ll Do - 

• Design machine learning systems to automate predictive models using signals from the software development lifecycle process including calendars, source code control (SCM), integrated development environments (IDE) as well as user feedback

• Transform business asks into ML solutions, while leading a team through execution of these solutions

• Ensure that algorithms generate accurate user recommendations

• Document machine learning processes.

• Keep abreast of developments in machine learning and lead the team through appropriate adoption

• Work with the team to constantly evolve and uplevel the ML and Data practice at Tempo.

• Communicate effectively with technical and non-technical stakeholders to align on priorities and value.

• Provide technical leadership and mentorship to team members and the Tempo Engineering community at large.

• Recommend strategies around maintaining ML and data assets to ensure durable operation and optimization over the duration of their useful lifespan.

• Ensure that all data and ML process are developed fairly and in accordance with appropriate legal requirements.

 

Who You Are - 

• Bachelor's degree in computer science, data science, mathematics, or a related field.  Masters or Ph.D. preferred

• At least 8 years experience as a machine learning engineer.

• Advanced proficiency with code writing: Python, Java etc

• Familiar with cloud technologies: AWS, GCP etc

• Extensive knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture such as Sagemaker, HuggingFace, VertexAI, LLMs, etc

• Knowledge of feature stores (Tecton, Feast, etc is a nice to have

• In-depth knowledge of mathematics, statistics, and algorithms.

• Superb analytical and problem-solving abilities.

• Great communication and collaboration skills.

• Excellent time management and organizational abilities

 

What's In It For You (Org-wide) - 

• Remote First Work Environment! 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!

 

Note: As our hiring teams are global, please submit your resume in English only.

 

Org-wide Summary

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. 

 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. 

 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

 

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As a SRE you’ll join our team in building the infrastructure needed to support the rest of our engineering department. You’ll help to create a stable foundation for our engineers to build off of and tools that are highly available, cost efficient and extensible. As we continue to scale and embrace the devops culture, this team will be looked to for guidance and mentorship. 

We’re looking for someone who is excited to learn, a great team player, and strives for doing the right things the first time around - knowing that it may take longer but understands that there’s a balance to be achieved and the importance of quality.

This role can sit fully remote in Argentina!

 

What You’ll Do - 

• Design and Build CI/CD pipelines 

• Automate key processes, including build, release, and monitoring (alerting and observability), in the development and deployment of both infrastructure and products

• Participate in a rotating on-call duty to support the application

• Mentor and collaborate with team members and other staff to further develop a DevOps culture

• Design and execute technical solutions 

• Work with latest technology like Kubernetes 

• Ensuring our AWS based platform continues to scale as we do

• A build champion, implementing changes that improve speed and quality

• Contributing to our monitoring, alerting, and recovery pipelines

• Design projects that improve our production environment

 

Who You Are - 

• 4+ years of relevant work experience in a SaaS environment

• Proficiency with AWS or other cloud-hosted services

• Solid understanding of software design patterns 

• Software development skills and proficient in at least one language 

• Experience in the testing and deployment of complex software solutions in a fast-paced, cloud environment

• Experience working with Kubernetes

• Experience with RUM, tracing, monitoring and other important metrics. 

• Demonstrated ability to learn quickly and pick up new technologies 

• Highly analytical with a passion for finding solutions to tough problems 

• Excellent communication and collaboration skills

What's In It For You (Org-wide) -

• Remote First work environment  

• • If you’re close to one of our 3 Hubs: Boston, Montreal, or Reykjavik, feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!
  
  

Note: As our hiring teams are global, please submit your resume in English only

 

About the company

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us.

 

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace supporting over 30,000 customers around the world, we hire top talent who build with heart and succeed with others.

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Our integrated applications for time management, resource planning, and budget management provide unrivaled understanding of how time and effort are spent. But we’re not the time tracking of yesterday. Our innovations in automation and machine learning make logging time seamless for the highly skilled and creative people doing the work. With uninterrupted effort, team leads and executives gain deep insights into how time is being used in order to plan, manage, and deliver results. After all, time is a finite and precious resource, and the world’s top performing teams unlock the value of their time so that they consistently succeed.

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

 About the Position -

Reporting to the Head of Strategic Finance, this individual contributor role is an integral addition to a team responsible for budgeting, forecasting and managing Tempo’s full P&L and serving as analytical and strategic business partners throughout the organization. This role will drive financial visibility and accountability, built on strong relationships across the company and grounded in data and analysis, requiring the ability to navigate between complex details and the big picture. This is a highly visible role engaging regularly with executives and senior leaders and will be pivotal in enabling informed decisions that drive revenue growth and maximize profitability.

You are a seasoned finance leader, with strong analytical and modeling skills and a deep SaaS understanding. You also have demonstrable experience of acting as a business partner, supporting and challenging non-finance stakeholders. As this role involves constant interaction with senior non-finance stakeholders across the business, you need the confidence and emotional intelligence to effectively communicate at all levels. The ideal candidate has a mixed financial skill set, has worked in the high-tech industry and enjoys operating in an extremely fast-paced, entrepreneurial environment.

*Experience working at a high-growth SaaS company is must

What You’ll Do -

• Support team in executing on strategic and financial planning processes (e.g., Business Reviews, Forecasts, Annual Budget, and Long-Range Plan)
• Prepare financial reporting deliverables (month-end close package, departmental variance explanation) to enable transparency into the business’s performance and drivers. Liaise with the Accounting team and cross-functional business partners to ensure correct accounting treatment of transactional activities.
• Provide analytical rigor and thought partnership to help drive key business decisions in support of strategic initiatives
• Liaise with stakeholders across the company to coordinate the capture and communication of relevant financial and operational data
• Develop and monitor critical success metrics, and communicate actionable insights
• Lead analytics studies to support decisions/conclusions on financial performance, business unit profitability, and operational effectiveness
• Support the development of Leadership, Board and Investor presentations.
• Foster collaborative relationships with business teams, implement new processes and drive continuous improvement through insightful analysis, building accountability and predictability of financial performance
• Support the implementation, adoption, and management of new FP&A software (Planful)
• Support the continued build out of the process, framework, and systems supporting our consolidated business forecast.
• Serve as a thought-partner to leaders across the organization on strategy, develop a shared vision for how we scale efficiently.

 Who You Are -

• Minimum 8+ years of progressive finance/FP&A experience
• 4+ years experience at a high-growth SaaS company, preferably with international operations
• Experience evolving processes, controls and systems to support a high-growth company
• Ability to influence all levels of leadership to drive actions, behaviors, decisions and business outcomes
• Advanced Proficiency in Microsoft Excel to analyze complex business scenarios by building/improving financial models.
• Highly motivated, self-starter with ability to work independently in a fast-paced environment, simultaneously manage several priorities, and challenge the status quo to lead change and operational improvements.
• Attention to details and ability to synthesize large volumes of data into concise and insightful recommendations to the executive leadership team.
• Grace under pressure with a good sense of humor and dose of humility
• Strong accounting knowledge especially in a software/SaaS environment
• Strong written and oral communication skills with experience in presenting to business partners with confidence, conviction, and credibility
• Experience in multiple finance domains highly desired (i.e. GTM, R&D, Corporate, Strategy, etc)
• Bachelor’s in Finance, Economics, STEM, or equivalent (MBA a plus)
• Experience working with modern software and dimensional planning systems, (particularly knowledge working with NetSuite, Looker, Planful is a plus)
• Cloud infrastructure and Cloud FinOps knowledge is a plus
• Experience merging, enhancing, and analyzing large data sets utilizing programming languages (e.g., BQ, SQL, R, Python) a plus

What's In It For You -

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Note: As our hiring teams are global, please submit your resume in English only!

 At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are looking for creative and talented Senior Developers to join our Engineering team.  At Tempo, you will join a team of highly collaborative, skilled developers who thrive on solving key customer and market problems in innovative ways.  We are looking for teammates who can help not only our agile teams but also Tempo as a whole to accelerate its product aspirations.  The best fit for our team is someone who values creativity, adaptability, teamwork, experimentation and shipping frequently.

Tempo’s Growth team is looking to improve the prospect- and user-facing experience, specifically for web and product monetization flows (new purchase, upsell/cross-sell, and cancellation) and product onboarding and engagement flows. 

 

This role is eligible to sit fully remote in Argentina! 

 

What You'll Do - 

• Collaborate with & support Growth Product & Marketing teams on growth product development initiatives to enable the collection of various product usage and user activity data and metrics 
• Deliver (design, develop, release, support, maintain) high quality software components for Roadmunk and LiquidPlanner 
• Participate in code reviews, design reviews, and solution ideation 
• Experience with hooking applications up with external frameworks while considering security and other potential impacts
• Javascript and Typescript experience, React experience is preferred.
• Contribute to various frontend projects if there are no Growth projects from time to time
• Write scalable, robust, testable, efficient, and easily maintainable code

Who You Are - 

• 5+ years of cloud software engineering experience, with emphasis on frontend development 
• Self-starter, driven, and motivates others with enthusiasm and collaboration
• Experience designing and writing responsive, accessible, and progressive web applications
• Proficient in writing automated tests, system debugging and secure coding practices 
• Good communication and ready to work with a lot of different people
• Flexibility to jump between projects and different technologies
• Marketing & Product Analytics Technical Stack: Segment, Amplitude, Braze, Chameleon, Appcues, LaunchDarkly
• Product Technical Stack: TypeScript/JavaScript, React, Node.js, Kotlin, MongoDB, Kubernetes, AWS
• Experience developing and using design systems
• Experience working in different product management methodologies

 

What's In It For You (Org-wide) -

• Remote First work environment  
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

 

Note: As our hiring teams are global, please submit your resume in English only.

 

Org-wide Summary

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As the team’s Sr. Engineering Manager you play a critical role in helping that team deliver on the core roadmapping functionality, integrations with 3rd parties, public and private APIs, product growth improvements and tooling of Tempo’s Strategic Roadmaps SaaS product (formally Roadmunk). You work directly with our talented engineering, product, design, QA, SRE and customer support teams. As an engineering manager you work with the team to manage their priorities, workloads, make trade-off decisions, and ensure work is completed in a high quality fashion to deliver a next shippable product increment. 

We expect you to learn from us and us to learn from you.

In order to be successful in this position, you need to have strong communication skills, ability to express thoughts clearly and concisely; attention to quality, performance at scale and detail; analytical and growth mindset, and strong project and people management skills. We offer challenging work, a friendly, collaborative environment and opportunities to create best in class products with a strong team.

WHAT YOU'LL DO - 

• Lead, mentor, and grow one or more software development teams, fostering a culture of collaboration, innovation, and continuous improvement,  including and not limited to team management, professional development, goal setting, monitoring and control, risk analysis and management
• Deliver valuable product features with scalable cloud native solutions, addressing cross cutting concerns like observability, automation testing and security, leveraging languages and technologies like Typescript, NodeJS, React, Java, SQL, and a variety of AWS tools and services
• Process management and coordination of efforts across multiple teams, sub-teams and functions
• Support the team's technical decisions in alignment with the company’s strategic goals 
• Maintain the high standards of the company and product engineering culture
• Present project updates, technical challenges, and engineering achievements to senior leadership and stakeholders

Who You Are - 

• 8+ years of experience in Software Development
• 3+ years proven experience leading, mentoring, and inspiring a team of software developers, providing guidance, support, and feedback to foster their professional growth and development
• Extensive knowledge and understanding of software development life cycle, CI/CD
• Experience managing and leading Agile projects
• Strong technical background, with understanding of and experience in cloud application architectures, with the ability to contribute to design and architecture decisions
• Experience with monitoring and observability services like Dynatrace, NewRelic or Sentry. We like Datadog.
• Technical literacy, broad awareness of the major trends in the IT industry
• Attention to detail, responsibility and autonomy
• Excellent communication skills
• Curious nature and a drive to solve problems collaboratively

WOULD BE A PLUS - 

• A proven track record of building teams and optimizing processes to drive technical and operational excellence across the team
• Experience building product integrations
• Experience with Atlassian (Jira/Confluence) products
• Experience building with AWS, DocumentDB, Typescript

 

WHAT’S IN IT FOR YOU - 

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Note: As our hiring teams are global, please submit your resume in English only.

ORG-WIDE SUMMARY - 

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace supporting over 30,000 customers around the world, including a third of the Fortune 500 companies, we hire top talent who build with heart and succeed with others. We have the privilege of serving many customers who are among the most well-known companies in the world: NASA, Google, Slack, AirBnB, Adobe, Cisco, Intel, Sony, Disney, Netflix, Toyota, Twitter - to name drop just a few.

We’re on a mission to help modern, forward-thinking product and engineering teams work better. Our product suite of roadmapping, project portfolio management, time management, resource planning, and reporting insights provides solutions that enable organizations to manage large portfolios of work successfully from strategic planning to successful execution.

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

 

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are looking to hire a dynamic and passionate individual to join our team as a Product Owner. In this role, you will play a vital role in developing innovative solutions to drive the growth and success of our products. We are looking for a candidate who has a passion for technology, a strong understanding of customer needs, and a drive to deliver product solutions that exceed customer expectations. You will be responsible for managing the product backlog working closely with product managers design and engineering, ensuring that our development team delivers high-value features and solutions. Your work will directly impact our customers and help us achieve our business goals. This role requires a collaborative and strategic mindset to prioritize and drive the development of our product offerings.

What You’ll Do - 

• Work closely with the product managers to deliver the vision and strategy for Tempo.io's products, ensuring alignment with company objectives and a deep understanding of customer needs
• Work closely with engineering, sales, marketing, and customer support teams to deliver innovative, high-quality customer experiences. Foster a collaborative environment that encourages innovation and efficiency
• Lead the product development lifecycle from ideation to launch, ensuring timely delivery of high-quality features and enhancements
• Engage with stakeholders, including customers, business leaders, and internal teams, to gather requirements and feedback
• Prioritize and maintain the product backlog, ensuring that high-value items are addressed promptly
• Continuously assess and adjust priorities based on changing customer needs, market conditions, and team feedback
• Write and refine user stories, acceptance criteria, and backlog items to guide the development team effectively
• Communicate product updates and progress, ensuring alignment with stakeholder expectations
• Utilize internal and external data to inform decisions, guide experimentation, and measure the success of product initiatives
• Make informed trade-off decisions between scope, budget, and timelines to maximize value delivery
• Actively participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives

Who You Are - 

• 5+ years of product ownership or technical product management experience in a software or technology environment
• Experience delivering highly complex consumer or enterprise software products from inception to launch in a B2C or B2B setting
• Proven track record of delivering complex products with a successful launch to market
• Strong understanding of product development processes and experience working with engineering teams
• Proven ability to engage with customers and translate their needs into actionable product requirements
• Excellent technical and communication skills with the ability to influence and align stakeholders
• Ability to lead and manage cross-functional teams
• Familiarity with Agile methodologies and experience working in a fast-paced, iterative development environment
• Experience using data and analytics to make informed product decisions and measure success
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are a plus

What's In It For You -

• We are a remote first work environment!  
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program
• And so much more!!

About the Company - 

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About The Job

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships. You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You’ll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo’s suite of applications across ecosystems.

 

What You'll Do - 

• Strategic Development: Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.

• Value Engagement: Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.

• Goal Alignment: Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.

• Innovative Communication: Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.

• Customer Engagement: Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.

• Implementation Support: Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.

• Change Management: Act as a change agent for both internal systems/processes and external product/workflow management.

• Stakeholder Relationships: Cultivate key stakeholder relationships to drive advocacy and expansion within existing accounts.

• Customer Health: Evaluate customer health and propose holistic, multi-product solutions for different use cases.

• Customer Advocacy: Maintain high levels of customer engagement and satisfaction, leading to account reference-ability, advocacy, and loyalty.

• Voice of the Customer: Act as the “voice of the customer,” working with product management to translate business needs into product requirements and crafting new solutions.

• Issue Resolution: Collaborate with internal resources on escalation and resolution processes for critical customer issues.

• Cultural Strengthening: Contribute to strengthening the customer-centric culture at Tempo.

Who You Are - 

• Experience: 5+ years in B2B SaaS within Customer Success, Account Management, or Management Consulting.

• Leadership: Experience managing a $5M+ ARR book of business, with direct responsibility for customer churn, product utilization, renewals, and customer health.

• Enterprise Expertise: Managed enterprise RFPs for 1,000+ user accounts, working closely with direct sales and implementation teams.

• Global Account Management: Experience managing Channel Partner relationships and large global enterprise customers with 50K+ employees.

• Consultative Approach: A consultative mindset with the ability to diagnose issues and prescribe solutions effectively.

• Self-Motivated: A data-driven, proactive team player with innovative ideas to inspire client loyalty and adoption.

• Interpersonal Skills: Strong ability to initiate and build relationships across organizations, including with Executive sponsors.

• Team Collaboration: A passion for teamwork, contributing to a strategic account team to build a world-class, enterprise-level global customer experience.

• KPI Management: Regular use of dashboards and reporting to manage performance against KPI goals.

• Technical Proficiency: Extensive experience with workforce planning and management systems like Jira, Asana, Monday.com, and other productivity tools.

• CRM Experience: Familiarity with Salesforce, HubSpot, or other CRM tools.

• Agile Mindset: Prefer working in Agile environments with a solid understanding of SaaS models.

What's In It For You

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2024, we were named Atlassian Enterprise Partner of the Year and we continue to be one of the highest ranked and most heavily used solutions out there.

We’re looking for a self-motivated Enterprise Business Development Representative with a strong technical aptitude and natural sales instincts to join our growing Sales team. You will work closely with Sales Account Directors to uncover new business opportunities and scale upwards into our already existing client base. This is a great opportunity to work with some of the best Enterprise corporations in the world to sharpen your sales acumen and experience.

 

What You’ll Do:

• Respond to and qualify a high volume of incoming web, phone, and in-app trials
• Conduct company research (news, financials, priorities, M&A) prior to contacting prospects
• Generate qualified sales leads leveraging both inbound and outbound marketing campaigns
• Partner and strategize with our experienced Sales team to help fill their pipeline and develop more growth within their current install base.
• Maintain active engagement with new, old and existing leads/contacts
• Achieve monthly quotas of sourced qualified opportunities
• Leverage existing relationships to scale out to more users/departments/offices/countries
• Find and add contacts via LinkedIn, 6Sense, SalesLoft and other tools
• Maintain detailed account profiles in Salesforce including activities, reports, and update management on account status, business opportunities and trends
• Maintain product knowledge including awareness of competing products and programs and communicate information learned with our product management team

 

Who You Are: 

• 2+ years of experience as an SDR/BDR with both inbound and outbound reach
• Strong desire to be in tech sales
• Experience being held to metrics (quota carrying)
• Stellar communication skills and experience talking to and dealing with C-Level executives
• Self-motivated and very organized
• Excellent relationship building and a strong sense of curiosity
• Demonstrate an ability to extract information and business requirement from prospects
• Ability to quickly understand and demonstrate technology and business value proposition
• Tenacious, have a knack for adapting to a conversation as it progresses, and have a real passion for results: you gain great satisfaction from converting prospects into qualified leads and customers
• Experience with Salesforce/Salesloft would be an asset
• Ability to take initiative, multi-task, prioritize and manage time effectively
• High energy and a positive attitude

What's In It For You

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

 

As the Director of People you will work closely with the Senior Leadership Team and other People Leaders of Tempo to optimize the business partner, performance management, compensation, employee relations, and other people programs to achieve its long-term vision for creating an engaged, collaborative and high performance culture. We are looking for someone who can come in as a player-coach business partner to align strategies with executional goals, motivate high teams, and enable them to meet and exceed targets. 

We're looking for someone who's up to the challenge to make an immediate impact to help drive and influence organizational change. You should be excited to join a globally distributed company that is growing through responsible revenue models and sustainable customer retention. This role requires someone with a strong operational mind (financial modeling experience a big plus) and who has the confidence to make lasting decisions to help us scale. 

What you’ll do

• Be a trusted advisor and visible member of our SLT supporting the entire company as we build, energize and retain our high performing teams

• Work alongside the CHRO to strategize organizational design to map against the needs of the business and customer 

• Strategize, participate and oversee the recruitment efforts that enable us to find the right people for the roles by building best interviewing practices & enhancing processes

• Champion and operationalize our core values and help build/maintain an awesome company culture while keeping our people informed and engaged

• Develop, implement and communicate a variety of HR initiatives such as performance management, compensation benchmarking, total rewards, management training, DIBs, global mobility, etc

• Build, develop, and optimize for our HR metrics and propose strategies and implement ways to continue to foster workforce management improvements

• Work closely with senior leaders and the Finance team on driving forward strategic people planning initiatives such as changes to staffing forecast, headcount planning, etc

• Be the voice of our people and own the employee life cycle end-to-end 

Who You Are - 

• You’ve done this before, you’ve owned the HR function in a growing tech company and helped them scale (10+ years of HR experience, with at least 3 years in senior manager roles)

• Proven leadership skills that focus on enablement, feedback, and growth including application of situational leadership

• A strong desire to cultivate and produce results as a team; you lead with a cooperative mentality not with ego; you want everyone, including yourself, to do their best work

• Strong knowledge of Canadian and US employment law and best practices (bonus if additional experience with EMEA particularly Nordic unions and UK)

• You can think quickly on your feet, problem solve and use your judgement to know when to escalate issues

• Strong analytical skills including Google Sheets, Excel, and understanding of statistical models are a big plus

• Exceptional verbal and written communication as we’re a heavy async organization (remote)

• Previous experience with M&A and post merger integrations an asset, especially in a private equity environment

What's In It For You (Org-wide) -

• Remote First work environment  

• • If you’re close to one of our 3 Hubs: Boston, Montreal, or Reykjavik, feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!
  
  

Note: As our hiring teams are global, please submit your resume in English only

 

About the company

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us.

Tempo Software is seeking an Architecture Manager to join the team! You will lead the architecture team across all Tempo products to help build, communicate, and align the organization around a robust unified technical architecture and process. You will work with 160+ engineers across multiple teams to find and analyze current and anticipate future technical challenges with their projects or products. You will work in an entirely distributed company and help define an entirely new space while learning about how an organization scales on a hyper-growth trajectory!

What You'll Do - 

• Discuss, formulate, and document a vision for architecture and approaches in all Tempo software products
• Detail out and refine higher-level architecture decisions into a lower-level design
• Lead the implementation of technical and infrastructure initiatives to support architecture decisions
• Effectively communicate architecture decisions and recommendations to garner support, enhance visibility, and achieve alignment across the product and engineering teams
• Assist stakeholders in navigating diverse demands for the organic evolution of architecture
• Ability to lead and collaborate effectively within cross-functional teams, fostering a positive and inclusive working environment
• Provide overwatch and review the work of the teams to ensure that the architecture decisions are being executed and the teams are following coding standards and architecture guidelines
• Consult the engineering and product teams with ongoing projects
• Constantly develop yourself and the team in technology advancements, research new approaches, tools and best practices in the software architecture and design space
• Ensure technical knowledge sharing between development teams on related or similar projects
• Lead the research on specific topics, experiment with various technologies, and provide recommendations based on you and your team’s findings
• Proactively identify technical debt and product areas that require attention or improvement at the architecture level
• Suggest improvements to our technology stack to optimize it for strategic growth and the competitive advantage of Tempo
• Assist the architecture team members in collaborating, learning new architectures and methodologies, and growing professionally

Who You Are - 

• 2+ years experience defining system architecture and leading software architecture team(s)
• 8+ years of experience as a software developer with experience architecting and delivering large scale cloud-based systems in multiple settings, including legacy system modernization
• Experience in balancing academic principles with fast paced pragmatic engineering best practices to deliver software products
• Proven ability to lead and work within geographically distributed engineering teams
• Influence and mentoring skills and competencies, with an ability to transfer knowledge to junior and senior members of engineering teams
• Works well with others and is a skilled communicator both written and verbal 
• Experience with interacting with external customers, technology partners and executive teams to establish strong working relationships
• Experienced with shipping commercial products using agile software development methodologies
• Excellent time management skills, with the ability to prioritize and work under shifting deadlines with potentially ambiguous or nebulous requirements in a fast-paced environment
• Ability to quickly assess multifaceted problems and complex situations and recognize patterns to identify and resolve the root cause
• Ability to analyze new technologies, emerging standards and market trends, and understand how they affect products today and, in the future
• Balance various architecture qualities in proposals, encompassing security, maintainability, fault-tolerance, extensibility, backward compatibility, availability, confidentiality, integrity, usability, performance, and cost-reduction.
• Display a holistic understanding of short- and long-term implications of architectural choices.
• Extensive Experience in Java, Python and Go
• Experience working with or building SAAS systems and unified UI libraries
• Clear understanding of software design patterns and principles
• Experience with a variety of web application designs, including monolithic and SOA, understanding of service breakdown and communication principles
• Experience with Event Driven and MicroService based Architectures
• Commitment to quality; you take pride in everything you deliver as a reflection of yourself.
• Occasional international and regional travel
• Degree in Computer Science or equivalent studies would be an asset
• Command a strong grasp of public cloud technologies, experience with AWS is a plus
• Experience with Atlassian Marketplace Applications, preferred

What's In It For You - 

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace, supporting over 20,000 customers worldwide, we hire top talent who build with heart and succeed with others. Our product suite of road mapping, project portfolio management, time management, resource planning, and reporting insights provides solutions that enable organizations to manage large portfolios of work successfully from strategic planning to successful execution.  

At Tempo, we’re on a mission to help modern, forward-thinking product and engineering teams work better. Come join us as we continuously innovate our industry-leading products and expand to new ecosystems.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Have you ever wanted to help Amazon, Apple, Google, Microsoft, NASA, Pfizer and 10,000+ other teams in transforming how they collaborate? If so, come join us at Midori!

We are looking for a motivated and talented Java developer, based anywhere in Hungary, to help us build Midori's next generation of productivity apps for the Atlassian platform. We don't expect you to have multi-year professional experience, but we expect you to be able to learn new things fast, be passionate about software engineering and be eager to become a better developer every day.

As a key member of the engineering team, you will work on designing, implementing, launching, and scaling product features that are hosted in the Amazon AWS infrastructure and in our customers' own data centers.

You will work in a small, but high-performing team. You will use the best-of-the-breed tools and techniques to deliver amazing results. In this role, you'll have the unique opportunity to directly impact the experience of millions of users' globally.

Experience level

Developers with 0-3 year experience, including fresh graduates

Compensation

600,000 - 1,000,000 HUF depending on demonstrated skills

Required skills

• You are fluent in Java (even if not having multi-year work experience).

• You have a good understanding of how the web works (HTML, CSS, modern Javascript).

• You are ready to work individually and in team (we will absolutely mentor and help you!).

• You are motivated and able to learn new technologies and techniques fast.

• You are passionate about solving technical problems and building stuff.

Nice to have

• You are experienced with the widely-used Java frameworks, like Spring, Guava or Mockito.

• You have experience in Python, Groovy or some other dynamic programming language.

• You have experience with the modern software development tools and techniques, like version control, one-step build or automated testing.

• You are interested in (or experienced with) cloud computing, serverless and Amazon AWS.

• You have international study (or work) experience.

Additional benefits

• joining a profitable, financially stable, fast-growing tech company as an early employee
• working from home (always!)
• no overtime
• contribution to gym- and yoga studio membership, running shoes, etc.
• healthy snacks, drinks and surprise goodies delivered to your door occasionally

Location

Remote work (or Budapest)

More about our team

You will be joining a collaborative, highly engaged team of exceptional people. We are extremely conscious in every aspect: from making product decisions in a lean fashion, marketing our offerings in creative ways, to writing clear and efficient code. We are always learning, constantly improving, and rapidly adapting to changes in the industry. And most importantly, we help each other to reach our potential.

More about Midori

Midori is a fast-growing independent software company. Midori is developing so-called apps for the Atlassian platform, which includes Jira, the issue tracker, Confluence, the collaboration solution, and Bitbucket, the code management tool. Midori apps extend the Atlassian platform with new capabilities to fit that to new use cases.

At the moment, Midori apps are powering Amazon, Apple, Google, Microsoft, NASA, Pfizer and 10,000 more teams worldwide. Midori is a "Platinum Marketplace Partner", which is a recognition by Atlassian for product and support quality, reliability and close alignment with Atlassian's global strategy.

— Visit: https://www.midori-global.com

Have you ever wanted to help Amazon, Apple, Google, Microsoft, NASA, Pfizer and 10,000+ other teams in transforming how they collaborate? If so, come join us at Midori!

We are looking for an experienced and talented Java developer, based anywhere in Hungary, to help us build Midori's next generation of productivity apps for the Atlassian platform. We expect you to have multi-year Java experience, great problem solving and communication skills and a good overview on software engineering in general.

As a key member of the engineering team, you will work on designing, implementing, launching, and scaling product features that are hosted in the Amazon AWS infrastructure and in our customers' own data centers.

You will work in a small, but high-performing team. You will use the best-of-the-breed tools and techniques to deliver amazing results. In this role, you'll have the unique opportunity to directly impact the experience of millions of users' globally.

Experience level

Senior

Compensation

800,000 - 1,600,000 HUF depending on demonstrated experience

Required skills

• You have 3+ year experience in Java.

• You have some experience in Python, Groovy or some other dynamic programming language.

• You are expert in using the web as platform (HTML, CSS, modern Javascript).

• You are highly experienced with the modern software development tools and techniques, like version control, one-step build or automated testing.

• You are super-productive working individually and in team.

• You are passionate about learning.

• You have a demonstrated history of getting things done.

Nice to have

• You are experienced with the widely-used Java frameworks, like Spring, Guava or Mockito.

• You are familiar with the current software development tools and trends, like Git, Scrum or functional programming.

• You are interested in (or experienced with) cloud computing, serverless and Amazon AWS.

• You have international work experience.

Additional benefits

• joining a profitable, financially stable, fast-growing tech company as an early employee
• working from home (always!)
• no overtime
• contribution to gym- and yoga studio membership, running shoes, etc.
• healthy snacks, drinks and surprise goodies delivered to your door occasionally

Location

Remote work (or Budapest)

More about our team

You will be joining a collaborative, highly engaged team of exceptional people. We are extremely conscious in every aspect: from making product decisions in a lean fashion, marketing our offerings in creative ways, to writing clear and efficient code. We are always learning, constantly improving, and rapidly adapting to changes in the industry. And most importantly, we help each other to reach our potential.

More about Midori

Midori is a fast-growing independent software company. Midori is developing so-called apps for the Atlassian platform, which includes Jira, the issue tracker, Confluence, the collaboration solution, and Bitbucket, the code management tool. Midori apps extend the Atlassian platform with new capabilities to fit that to new use cases.

At the moment, Midori apps are powering Amazon, Apple, Google, Microsoft, NASA, Pfizer and 10,000 more teams worldwide. Midori is a "Platinum Marketplace Partner", which is a recognition by Atlassian for product and support quality, reliability and close alignment with Atlassian's global strategy.

— Visit: https://www.midori-global.com

Have you ever wanted to help Amazon, Apple, Google, Microsoft, NASA, Pfizer and 10,000+ other teams in transforming how they collaborate? If so, come join us at Midori!

This isn't your ordinary Test Engineer or Support Engineer role. As we just started building our dedicated support team, this role has the opportunity to grow to the Head of Support position!

We are looking for an exceptional Test/Support Engineer, based anywhere in Hungary, to help our customers succeed with Midori's productivity apps on the Atlassian platform. We don't expect you to have multi-year professional experience, but we expect you to be able to learn new things fast and be passionate about helping the world's greatest companies.

As a founding member of the support team, you will work on resolving app issues through error diagnosis, debugging and root cause analysis. You will help customers with product configuration and customization. You will create knowledge base articles and documentation to help customers self serve. You will test product releases before they go out. You will influence the product roadmap based on customer feedback.

You will work only on weekdays. There is no duty, no shift, no weekend standby.

You will work in a small, but high-performing team. You will use the best-of-the-breed tools and techniques to deliver amazing results. In this role, you'll have the unique opportunity to directly impact the experience of millions of users' globally.

Experience level

Engineers with 0-5 year experience, including fresh graduates

Compensation

600,000 - 1,000,000 HUF depending on demonstrated experience

Required skills

• You have a passion for providing legendary service to our customers, ranging from startups to Fortune 500 corporations.

• You have experience with technical support, troubleshooting and/or system administration.

• You have practical experience with common software stack components like operating systems (Linux, Windows), databases, SQL or REST APIs.

• You have a basic understanding of Java, HTML, CSS and Javascript.

• You can communicate clearly through written English (spoken is a plus).

Nice to have

• You have end-user or administrator experience with Jira, Confluence and Bitbucket.

• You have programming experience in Java, Python or Groovy.

• You have experience in Git, Subversion or some other Version Control System.

• You are interested in (or experienced with) cloud computing, serverless and Amazon AWS.

• You have international study (or work) experience.

Additional benefits

• joining a profitable, financially stable, fast-growing tech company as an early employee
• working from home (always!)
• no overtime
• contribution to gym- and yoga studio membership, running shoes, etc.
• healthy snacks, drinks and surprise goodies delivered to your door occasionally

Location

Remote work (or Budapest)

More about our team

You will be joining a collaborative, highly engaged team of exceptional people. We are extremely conscious in every aspect: from making product decisions in a lean fashion, marketing our offerings in creative ways, to writing clear and efficient code. We are always learning, constantly improving, and rapidly adapting to changes in the industry. And most importantly, we help each other to reach our potential.

More about Midori

Midori is a fast-growing independent software company. Midori is developing so-called apps for the Atlassian platform, which includes Jira, the issue tracker, Confluence, the collaboration solution, and Bitbucket, the code management tool. Midori apps extend the Atlassian platform with new capabilities to fit that to new use cases.

At the moment, Midori apps are powering Amazon, Apple, Google, Microsoft, NASA, Pfizer and 10,000 more teams worldwide. Midori is a "Platinum Marketplace Partner", which is a recognition by Atlassian for product and support quality, reliability and close alignment with Atlassian's global strategy.

— Visit: https://www.midori-global.com

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

Corporate Security team is a globally distributed group of security professionals who play a critical role in ensuring the integrity of our operations, assets, and data. The team leverages innovative technology and industry-leading practices to strategize, design, and implement policies and procedures that achieve the highest levels of security while ensuring an optimal user experience.

About the Role

What you’ll do

• Design the technical architecture of new services and security capabilities
• Develop, deploy, and manage corporate security tools to secure Miro users' workflows
• Act as the primary point of contact for deep troubleshooting of Corporate Security controls
• Utilise Miro’s automation tools to automate the configuration and management of security tools, automate service desk tasks and improve processes
• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Contribute to and implement Zero Trust principles
• Collaborate closely with various teams, including IT and Product Security, to identify and remediate security concerns
• Build relationships with stakeholders across all levels and departments
• Lead technical teams to ensure alignment with strategy and vision
• Explore ideas for new services and features, by validating opportunities through user research, prototyping, and creating business cases

What you’ll need

• 5+ years of experience in a security field
• Strong knowledge of CorpSec principles, best practices, and industry standards, such as ISO/CIS/NIST controls
• Expertise in managing Corporate security tools like: IdP, MDM, VPN, Firewall, DLP, Anti-Malware
• Experience with Third-party risk management: Vendor, Product, Configuration
• Excellent analytical, problem-solving, and troubleshooting skills
• Excellent communication skills at all levels of organization
• CISSP, ISSAP, CISM and other security certifications are preferred

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro's IT team is dedicated to providing superior IT services, ensuring smooth operations throughout our global offices. Our focus lies in internal IT services, hardware support, network management and more. As we grow, we strive for organizational maturity and exceptional employee experiences.

About the Role

Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure. Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support. You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures. Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems. You'll also contribute to service development processes and support internal events. This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment.

What you’ll do

• Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
• Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
• Manage and optimize user access and license allocations across various software platforms
• Spearhead special IT projects, like equipment upgrades and SaaS tools onboardings, to keep our technology at the forefront
• Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality

What you’ll need

• At least 3 years of IT experience as a systems administrator or IT specialist in a 200+ employee organization
• Proficient with Mac operating systems, demonstrating strong problem-solving skills
• Ability to prioritize and effectively manage multiple tasks simultaneously
• Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
• Excellent communication skills, with experience in working effectively with cross-functional teams
• Basic knowledge of network equipment and routing principles (LAN, VPN)
• A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit 
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute

About the Team

About the Role

What you’ll do

• Serve as the Strategic Finance business partner to our Marketing organization and Head of Marketing
• Develop and enhance financial planning models to support customer acquisition and increase revenue impact
• Collaborate with the marketing team to set and track performance targets, optimizing efforts based on data-driven insights, including Customer Acquisition Costs (CAC), customer lifetime values (LTV), Return On Ad Spend (ROAS), and campaign effectiveness
• Build investment cases for incremental investments in brand marketing, performance marketing, and other revenue-driving initiatives and provide strategic finance advice to executives
• Collaborate with other areas of the Strategic Finance team, including Sales finance, R&D finance, and corporate functions
• Prepare high-impact presentations for executive leadership and board meetings, highlighting key Marketing trends and financial insights

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Proven ability to influence and build relationships with senior executives
• Adaptability to thrive in a fast-paced, changing environment
• Expertise in financial modeling, forecasting, and sensitivity analysis
• Familiarity with SaaS metrics, including CAC, ROAS, and LTV
• Strong analytical and problem-solving skills with a strategic mindset

What's in it for you

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

About the Team

Miro’s Strategic Finance team is dedicated to shaping our organization’s financial future and guiding it to success through unbiased, data-driven analysis. Combining external market monitoring with internal analysis, the team sets business objectives, supports strategic decisions, and identifies new growth opportunities. This role is fully remote with the option to work in a nearby local office. We're all about creating a friendly, collaborative vibe in our office if you want to have a space to work away from home.

About the Role

What you’ll do

• Serve as a Strategic Finance partner to our Revenue Operations team and Sales organization
• Evaluate new initiatives and Inform strategic and investment decisions through analysis and financial business case development
• Own forecasting and target setting for all lead generation and sales funnel metrics
• Partner with the Revenue Operations team to evaluate Sales unit economics, navigate growth / profitability tradeoffs, and set headcount targets
• Develop and evolve scalable processes to effectively plan and manage headcount and operating expenditure budgets for the Sales organization
• Collaborate closely with the larger Strategic Finance team, including marketing finance, product finance, and corporate functions

What you’ll need

• 5+ years of experience in Strategy Consulting, PE/Venture Capital, or Strategic Finance within high-growth environments
• Proven ability to influence and build relationships with senior executives
• Expertise in financial modeling, forecasting, and sensitivity analysis
  
  • Ability to manage complex datasets using e.g. Snowflake, SQL, Looker, Pigment
• Familiarity with SaaS metrics, including CAC and LTV
• Track record of assessing funnel performance and sales efficiency
• Adaptability to thrive in a fast-paced, changing environment
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills and the ability to work collaboratively with diverse teams

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $127,600 to $167,475. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

About the Team

About the Role

Within the Workplace Strategy team we always thrive to do the next best thing! We make sure our offices across the globe are co-create with our users to make sure they are set up for success. The steps we take to engage with our users are always  transparent, open and honest. To keep up with our ambition, our users, and scalability, we need support on  a variety of programs. The role is Yerevan based and you are going to work closely with our WP Strategy team on a daily basis. Are you the one that is going to make sure that we  keep delivering best in class “user engaged” offices across the globe?

What you’ll do

• Contribute with various workplace projects (WP), interacting with internal user groups (ambassadors) and participating actively in team efforts.
• Help maintain workstyle data, ensuring our databases are current and reflect accurate user feedback and interactions.
• Help co-develop and maintain a user feedback platform. Engage with employees through interviews, workshops, and feedback cycles, aiming to improve user satisfaction and workplace efficiency.
• Generate content for future projects, maintaining and updating project and location-specific pages on our internal hub.
• Propose innovative ways to co-create and interact with our internal users, encouraging experimental approaches to workplace solutions.
• Act as a point of contact for user perspectives, organize and standardize communication processes, and help streamline team operations to be scalable.
• Further develop and structure feedback cycles as needed, database management, and lessons learned, ensuring processes are well-documented and accessible.
• Create recaps of user interactions and project outcomes, contributing to the continuous improvement of our workplace environment.

What you’ll need

• Process-oriented, structured, has the ability to handle multiple tasks, and demonstrates an openness to learning and innovation.
• Natural curiosity and willingness to step out of your comfort zone.
• Open minded and has an eye for detail.
• Not hesitant to ask difficult questions and should possess a keen interest in understanding and resolving complex workplace issues.
• A creative approach to problem-solving and the ability to engage constructively with a diverse workforce are essential.
• Someone who has experience working in a dynamic (tech-centric) environment, preferably with a start-up mindset. 
• Besides Workplace experience, a background, understanding or natural interest in one or more of the following would be preferable: organizational psychology, PR, change management & communications, social media marketing or analytics.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Help with relocation
• Breakfast, lunch, snacks, and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
• Travel allowance for your commute