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Atlassian offers flexible work options (office, home, or hybrid) and hires globally where they have a legal entity, helping employees balance family, personal goals, and priorities. The company is hiring a Mid-Market Pre-Sales Solutions Engineer to be a solution expert in the sales cycle, solve enterprise customer problems with Atlassian products, and help close deals, serving over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola. They emphasize value selling and a culture built on the “play as a team” value, with employees working with Atlassian, not for it, and they offer high earnings potential in enterprise opportunities around cloud and AI. Responsibilities include partnering with direct sales, partners, and larger account teams; conducting customer discovery; identifying cross-product opportunities; becoming a product expert; leading value-based demos; and guiding the customer’s technical needs while building strong partnerships with account executives. Additional duties involve gathering product feedback and competitive intelligence, advocating for product development, and continuously learning to refine pre-sales knowledge, solutions, and sales processes.

Atlassian offers flexible work arrangements (office, home, or a mix) and hires in any country where they have a legal entity, supporting work-life balance. They’re hiring a Pre-Sales Solutions Engineer for the Mid-Market segment to be a solution expert in the sales cycle, solving enterprise customers’ toughest problems and helping close deals, with a focus on value selling and teamwork. The role partners with direct sales, partners, and larger account teams to understand customer profiles, map business problems to Atlassian products, and identify cross-product opportunities. Responsibilities include being a product expert in pre-sales, delivering compelling value-based demonstrations, guiding customers’ technical needs, and securing buy-in across multiple stakeholders. You’ll also collaborate with account executives, document product feedback and competitive intelligence for product management, and continuously learn and refine pre-sales knowledge and processes.

DX is a Salt Lake City-based, fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points daily to deliver productivity insights for customers like Pinterest, GitHub, BNY, and Xero. The company has scaled profitably, tripling its annual recurring revenue in recent years, and was recently acquired by Atlassian, a move expected to expand resources and accelerate growth and R&D. DX emphasizes mastery and high performance as its core values, focusing on individual craft and rewarding those who excel, while acknowledging that outcomes are influenced by external factors. In this role you will prospect both outbound and inbound leads, build relationships with prospective businesses, deliver an extraordinary experience to software engineering leaders, learn personalized outreach, partner with account executives and marketing, support onboarding of SDRs, and represent DX at industry events. You'll be challenged to accelerate your career, enjoy ownership without micromanagement, level up your skills and compensation, and make a measurable impact on the company's success.

Atlassian offers flexible work locations and can hire in any country with a legal entity; the company is at an inflection point moving from product-led growth to an enterprise go-to-market on top of its installed base, with AI accelerating the transformation. The Regional Marketing Manager for LATAM (Brazil focus) exists to bring Atlassian’s AI and platform story to market and generate pipeline for sales. You will own a regional pipeline target, diagnose performance gaps, and translate global narratives into locally resonant proof points and campaigns, in close partnership with sales leadership. You will leverage AI tools to personalize at scale, influence central teams, and translate regional insights into global strategy, content priorities, and investment decisions, while serving as the voice of LATAM in planning. You will coordinate ABM, demand gen, events, and partner marketing; manage the regional calendar; measure performance; adapt global content for local relevance; and drive co-marketing initiatives with partners to amplify regional reach.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where it has a legal entity. The company is at an inflection point, evolving from a product-led growth engine to an enterprise go-to-market motion, with AI accelerating efforts and Jira, Confluence, Loom, and Rovo becoming an AI-powered platform. The Regional Marketing Manager for LATAM (primarily Brazil) is responsible for owning the regional pipeline target and translating global AI/platform narratives into locally resonant proof points to generate and accelerate sales opportunities. The role requires partnering with sales, PMM, demand gen, events, and partner marketing to develop and execute the regional strategy, leveraging AI tools to inform strategy, personalize at scale, and influence central teams based on regional needs. It also involves coordinating with regional sales on target accounts, managing ABM/demand gen/events/partner marketing, overseeing the calendar, measuring performance, and adapting global content to fit the market while flagging programs that won’t land in-market.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The role is Senior Partner Development Manager within the Marketplace Partnerships team, responsible for shaping and executing the partner strategy, building detailed account plans for ISV providers, and coordinating with internal stakeholders to guide product direction. Responsibilities include creating joint GTM and technical programs with partners, setting revenue targets, managing enterprise opportunity pipelines tied to migrations, ensuring customer success, and delivering business reviews and contract support in collaboration with legal. Basic qualifications: 7+ years in tech/software sales or BD, demonstrated success in managing partnerships or global enterprise accounts, SaaS/ISV experience, strong technical acumen with open source/virtualization/SaaS, and proven cross-functional leadership with data-driven decision-making. Preferred qualifications: experience negotiating complex business/legal agreements, familiarity with Atlassian tools and Marketplace, knowledge of security/compliance standards (ISO/SOC/FEDRAMP), and program management experience.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where it has a legal entity. The Senior Partner Development Manager role in Marketplace Partnerships focuses on delivering the partner strategy, developing strategic plans for target ISV partners, and creating detailed account plans with measurable goals. Responsibilities include collaborating with internal stakeholders, understanding providers' technical requirements, guiding product direction, executing joint GTM and technical programs, managing revenue guidelines, closing enterprise opportunities, ensuring partner success, and tracking progress with CRM and analytics. The position requires 7+ years in tech/software sales or business development, a proven track record with partnerships and Global Enterprise Accounts, SaaS experience, strong technical acumen, data-driven decision making, and cross-functional program management. Preferred qualifications include negotiating complex business and legal agreements, familiarity with Atlassian tools and Marketplace, security/compliance certifications, and high-level program management experience.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The Agentic AI Integrations team is responsible for Rovo MCP Server, agent-to-agent integrations, and leveraging AI capabilities like Claude Skills and ChatGPT/Claude Apps to integrate AI across the Atlassian ecosystem. The team pursues bleeding-edge AI technology, moving from prototyping to building scalable enterprise-grade AI products used by thousands of developers and enterprise users. They focus on ML performance, reliability, and systems—tuning MCP servers for latency and efficiency, enabling dynamic tool discovery and context optimization, observability and automated evaluations, semantic retrieval, and developing accessible frontend experiences with React/TypeScript, reusable components, and robust APIs. They aim for end-to-end reliability and security, implementing semantic search, quality programs, CI/CD evaluations, and enterprise security measures such as OAuth 2.1, tenant isolation, audit logs, prompt-injection defenses, and confirmation flows for high-impact actions.

- Atlassian supports flexible work locations (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. - The Agentic AI Integrations team leads the Rovo MCP Server and agent-to-agent integrations, leveraging AI capabilities like Claude Skills and ChatGPT/Claude Apps to bring AI into the Atlassian ecosystem. - The team aims to work on bleeding-edge AI technologies, moving quickly from prototyping to scalable enterprise-grade AI products used by thousands of developers and enterprise users. - They emphasize ML performance and systems, tuning MCP/agent servers for latency and reliability, dynamic tool discovery, context and response optimization, observability, automated evaluations, semantic retrieval, and building MCP servers, tools, and agent-facing APIs plus frontend experiences with React/TypeScript and reusable design-system components. - They also define AI/ML quality programs, integrate automated evaluations into CI/CD, and implement enterprise security measures (OAuth 2.1, tenant isolation, audit logging, prompt-injection defenses, and high-impact action confirmations).

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally with virtual interviews and onboarding as part of a distributed-first approach. The Agentic AI Integrations team centers on the Rovo MCP Server and agent-to-agent integrations, leveraging cutting-edge AI capabilities (like Claude Skills and ChatGPT/Claude Apps) to push AI integrations across the Atlassian ecosystem. The role emphasizes bleeding-edge AI work—from prototyping to scalable enterprise products—focusing on ML performance, latency, token efficiency, tool discovery, context and response optimization, observability, automated evaluations, and advanced semantic retrieval using embeddings, vector search, and hybrid ranking. It also covers designing and building MCP servers, tools, and agent-facing APIs with robust schemas and safe mutations, plus developing accessible React/TypeScript frontends, reusable components, design systems, and end-to-end integrations with GraphQL/REST, SDKs, streaming data, and real-time workflows. Additionally, the team defines AI/ML quality programs, integrates automated evaluations into CI/CD, and enforces enterprise security and governance (OAuth 2.1, tenant isolation, audit logging, prompt-injection defenses, and high-impact action confirmation).

Atlassian enables Atlassians to work anywhere—office, home, or hybrid—and hires globally with virtual interviews and onboarding as part of its distributed-first approach. The Agentic AI Integrations team is the backbone for AI capabilities, responsible for the Rovo MCP Server and agent-to-agent integrations, leveraging cutting-edge AI like Claude Skills and ChatGPT Apps to extend the Atlassian ecosystem. The team aims to work on bleeding-edge AI technologies, moving from prototyping to building scalable, enterprise-grade AI products used by thousands of developers and enterprise users. They focus on ML performance and systems, designing MCP servers, tools, and agent APIs with reliable contracts; delivering accessible React/TypeScript experiences; integrating GraphQL/REST APIs, streaming data, and real-time workflows; and optimizing token/context efficiency, observability, semantic retrieval, and end-to-end performance. They define AI/ML quality programs, integrate automated evaluations into CI/CD, and ensure enterprise security with OAuth 2.1, tenant isolation, audit logging, prompt-injection defenses, and safe flows for high-impact actions.

At Atlassian, you can work from an office, from home, or in a hybrid model, and the company hires in any country with a legal entity, giving employees flexibility to support family and personal goals. Atlassian serves over 300,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola, with a mission to unleash every team’s potential through powerful software, driving customer impact and revenue growth. The culture centers on the value of “play as a team,” with employees working with Atlassian, not for Atlassian, and there is strong earning potential in the sales field due to the large enterprise market. The sales role involves building and nurturing relationships with key stakeholders, identifying business needs and creating solutions for Fortune 500 companies, negotiating contracts, and collaborating with internal teams such as Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. You will develop and execute strategic sales plans, qualify leads, close deals, manage executive relationships, provide accurate forecasting and account planning, stay aware of industry trends, travel to meet clients, and run strategy plays for designated territories or named accounts in complex cross-functional sales cycles.

Atlassian offers flexible work locations (office, home, or hybrid) and hires people in any country with a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The role is Sales Development Representative (APAC) reporting to the APAC Regional Sales Development Manager, focusing on outbound prospecting into a defined India territory and converting qualifying meetings into pipeline. Responsibilities include proactive outreach (cold calls, emails, and other methods) to engage decision-makers, researching, personalizing, prioritizing, using AI, and sharing successful approaches with the team. They should ask questions that uncover the business problem and its costs, collaborate with sales, marketing, partner, and operations to develop lead-generation strategies, and navigate objections with value-driven messaging. The position also involves articulating the value proposition of Atlassian's products, building a pipeline in partnership with Account Executives and Marketing, and using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian supports flexible work arrangements (office, remote, or hybrid) and hires in any country where it has a legal entity. The Principal Customer Success Manager in the Enterprise Segment helps customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term user growth. In this role, you’ll build executive-level relationships, guide complex customers through the Atlassian journey, and collaborate across multiple products and global teams to enable adoption and expansion. Atlassian serves over 300,000 customers worldwide (including NASA, IBM, HubSpot, Samsung, and Coca-Cola) and emphasizes teamwork and value delivery as a trusted advisor to senior leaders. Key responsibilities include developing Customer Success Plans with the account team (regular check-ins, QBRs, strategic planning), navigating multi-partner implementations, driving adoption and change management, mitigating churn, and providing Voice of the Customer feedback to improve services for strategic accounts.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally in countries where it has a legal entity. They are seeking a Principal Customer Success Manager in the Enterprise Segment to help customers realize value by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. The role involves building executive-level trusted advisor relationships, guiding complex customers, and applying cross-product and cross-practice expertise to support the Atlassian customer journey. You will engage with diverse customers, including C-level executives and global teams, and work with the Account Team to develop and execute Customer Success Plans, adoption strategies, quarterly business reviews, and risk mitigation. The position serves a broad, high-profile customer base (over 300,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola), emphasizes value and teamwork, and includes acting as the Voice of the Customer to relay internal feedback for improvements.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The Principal Customer Success Manager role in the Enterprise Segment aims to help customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. The role involves building executive-level trusted-advisor relationships, guiding complex enterprise deployments across multiple products with the account team and partners, and developing customer success plans that include check-ins, QBRs, and strategic planning. It requires developing adoption strategies for high-value accounts, driving change management, expanding customer footprint, and mitigating churn through early risk identification and proactive intervention. The position positions the CSM as the Voice of the Customer, providing internal feedback to help Atlassian better serve strategic customers and aligning with the company's team-oriented value.

- Atlassian supports flexible work arrangements—office, home, or a mix—and hires in any country where it has a legal entity. - The company is seeking a Principal Customer Success Manager in the Enterprise Segment to help customers realize value from their Atlassian investments by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. - The role involves building trusted relationships with C-suite and executive stakeholders, guiding complex enterprise customers across multiple products, and engaging in proactive, programmatic customer efforts to realize value. - You’ll develop Customer Success Plans, conduct quarterly business reviews, manage multi-partner implementations, expand high-value accounts, mitigate churn, and serve as the Voice of the Customer to inform internal improvements. - Atlassian emphasizes a teamwork-driven, value-focused culture serving 300,000+ customers worldwide (including NASA, IBM, HubSpot, Samsung, Coca-Cola) to transform enterprise outcomes.

- Atlassians can choose where they work, whether in an office, from home, or a combination of the two. - This flexibility gives them greater control over supporting their family, personal goals, and other priorities. - The company can hire people in any country where it has a legal entity. - The text includes a placeholder: [[INSERT JOB DESCRIPTION HERE]]. - Overall, it describes flexible work arrangements and a global hiring scope, with a missing job description section.

Atlassian offers flexible work options, letting employees choose to work in the office, from home, or in a hybrid arrangement. This flexibility gives employees more control over supporting their family, personal goals, and other priorities. Atlassian can hire people in any country where the company has a legal entity. The text includes a placeholder indicating where a job description should be inserted. Overall, it conveys a flexible, globally accessible employment policy with a missing job description section.

Atlassian offers flexible work options and can hire in any country where it has a legal entity, and is seeking a Partner Development Manager for the Apps Marketplace team. The role involves creating strategic partner development plans, managing account plans for ISV providers, ensuring alignment with the Marketplace strategy, and coordinating with internal stakeholders to guide product direction. It includes working with partners on joint GTM and technical programs, setting and tracking revenue goals, managing an enterprise opportunity pipeline, and supporting complex contract negotiations. Required qualifications include 4+ years in tech/software sales or business development, a track record in partnerships or global enterprise accounts, SaaS/ISV deployment experience, strong technical acumen in open source/virtualization/SaaS, and strong cross-functional communication and data-driven decision-making. Preferred qualifications cover negotiating complex business and legal agreements, familiarity with the Atlassian Marketplace, knowledge of security compliance certifications, and general program management experience.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally in any country where it has a legal entity. They are looking to hire a Partner Development Manager to lead the Apps Marketplace partner strategy, including creating strategic partner and account plans for ISVs. The role involves collaborating with internal teams (solutions architects, services, marketing, legal, support, etc.) to execute the plan, understand providers’ technical needs, and guide product direction, as well as developing joint GTM programs and managing revenue targets. Additional responsibilities include closing enterprise pipelines, tracking metrics with CRM and analytics tools, delivering business reviews to senior management, and supporting complex contract negotiations. Qualifications emphasize 4+ years in tech/software sales or BD, proven partnerships and enterprise account experience, SaaS/ISV background, strong technical and presentation skills, cross-functional program management, and prefers familiarity with Atlassian tools, security certifications, and complex legal agreements.

Atlassian offers flexible work options—office, home, or a hybrid model—and hires in any country with a legal entity, giving employees control to support family, personal goals, and priorities. The company is investing in its largest strategic customers, partnering with 82% of the Fortune 500 and teams at IBM, Tesla, Dish, Lufthansa, and more. The Account Management team focuses on deepening relationships, solving customers’ complex challenges, and driving retention and expansion across Atlassian’s solutions. Responsibilities include accelerating revenue growth by leveraging existing customer footprints for expansion, managing high-value renewals and expansions, increasing product awareness, and leading cross-sell and upsell with collaboration across Sales and market/whitespace analysis. Account Managers are described as proactive, resilient, and empathetic, maintaining up-to-date product knowledge and ensuring accurate forecasting and project documentation.

Atlassian offers flexible work options, letting employees choose office, home, or a hybrid setup to better support family, personal goals, and other priorities. The company hires people in any country where it has a legal entity. Atlassian is investing to develop its largest, most strategic customers and partners with 82% of the Fortune 500, including teams at IBM, Tesla, Dish, and Lufthansa. The Account Management team focuses on deepening customer relationships, solving their complex challenges, driving retention, and accelerating expansion across Atlassian’s solutions, in collaboration with the Global Sales Team. Key responsibilities include accelerating revenue growth through expansion with existing customers, managing high-value renewals and cross-sell/up-sell opportunities, increasing product awareness, leading end-to-end sales cycles, and maintaining product knowledge, forecasting, and documentation.

- Atlassian allows employees to choose where they work—office, home, or a hybrid—and hires in any country where it has a legal entity, giving people more control over family and personal priorities. - DX, headquartered in Salt Lake City, Utah, is a fast-growing SaaS company that helps engineering leaders build productive teams, collects millions of data points on developer productivity, serves clients like Pinterest and GitHub, and grew ARR rapidly before recently being acquired by Atlassian. - By joining Atlassian, DX will gain expanded resources and faster growth and R&D to deliver greater impact to customers. - The Commercial Account Executive role involves partnering with DX’s largest customers, uncovering pain points in measuring and improving developer productivity, guiding proof-of-concept evaluations, building long-term business cases, managing a large territory with strong inbound leads, and working from the Salt Lake City office four days per week with support from a capable team. - At DX, the core value is individual mastery—thriving through becoming among the best at one’s craft, with high performance rewarded, while outcomes are acknowledged to be influenced by factors beyond one’s control.

Atlassian offers flexible work locations—office, home, or a hybrid model—and hires in any country where they have a legal entity to support employees’ personal priorities. DX, headquartered in Salt Lake City, is a fast-growing SaaS company that helps engineering leaders improve productivity, processes millions of data points daily, serves notable customers, and was acquired by Atlassian to accelerate growth and impact. The Commercial Account Executive role is with a small, high-performing team focusing on DX’s largest customers, managing a large territory with many inbound leads, and requires working from the Salt Lake City office four days a week. Responsibilities include partnering with SDRs to outbound into companies with 100-750 engineers, mastering the sales process, creating tailored buyer documents, guiding proof-of-concepts, driving DX as a strategic partner, and collaborating cross-functionally. DX values individual mastery and top performance, rewarding excellence, while acknowledging that outcomes are influenced by factors beyond control.

Atlassian offers flexible work options (office, home, or hybrid) and global hiring in any country where it has a legal entity. DX, headquartered in Salt Lake City, is a fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points to provide productivity insights for clients like Pinterest, GitHub, BNY, and Xero. DX has scaled profitably, tripling its annual recurring revenue in recent years, and was recently acquired by Atlassian. By joining Atlassian, DX will gain expanded resources and accelerate growth and R&D to deliver greater impact to customers. DX values individual mastery and high performance, and the role described focuses on end-to-end sales, building a disciplined pipeline, running proofs of concept, linking value to buyer priorities, and translating market insights into product and GTM improvements while staying current on industry trends.

1) Atlassian supports flexible work locations and global hiring wherever they have a legal entity. 2) DX, headquartered in Salt Lake City, Utah, is a fast-growing SaaS company helping engineering leaders build high-performing teams, powered by millions of data points on developer productivity for clients like Pinterest, GitHub, BNY, and Xero. 3) The business has grown profitably, tripling its annual recurring revenue in recent years, and was recently acquired by Atlassian to expand resources, accelerate growth and R&D, and increase impact for customers. 4) DX values individual mastery as its core criterion for performance, rewarding those who excel at their craft, while acknowledging that external factors can influence outcomes. 5) The sales role involves prospecting and closing new opportunities across defined territories, owning the full sales cycle, running proofs of concept, building a disciplined pipeline, guiding buyers through complex evaluations, and translating market insights into product and GTM improvements while staying current on industry trends, the competitive landscape, and the product roadmap.

- Atlassian allows employees to choose their work setting—office, remote, or hybrid—and hires in any country where it has a legal entity. - DX, headquartered in Salt Lake City, is a fast-growing SaaS company that helps engineering leaders build high-performing teams, collects millions of data points to reveal developer productivity, and serves customers like Pinterest, GitHub, BNY, and Xero; it has grown profitably, tripled ARR, and was recently acquired by Atlassian. - Joining Atlassian will expand resources, accelerate growth and R&D, and deliver greater impact to customers. - At DX, the core value is mastery and excellence in one’s craft; while outcomes depend on factors beyond control, performing at the highest level is what matters and is rewarded. - The sales role focuses on prospecting and closing net-new opportunities across defined territories, owning the full sales cycle, running proofs of concept and business cases, building a disciplined pipeline with accurate forecasts, guiding buyers through complex evaluations, and feeding market and customer feedback to inform product and GTM, while staying current on industry trends and the product roadmap.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country where they have a legal entity. The DX team, headquartered in Salt Lake City, Utah, is a fast-growing SaaS company that helps engineering leaders build high-performing, productive teams. DX collects millions of data points daily to power insights into developer productivity and experience for companies like Pinterest, GitHub, BNY, Xero, and many others, and has grown profitably, tripling annual recurring revenue in recent years. DX recently closed its acquisition by Atlassian, which will expand resources, accelerate growth and R&D, and deliver greater impact to customers. DX emphasizes mastery and high performance, and the described sales role involves owning the full cycle for net-new logos and strategic expansions, running demos and business cases, building a disciplined pipeline, guiding buyers through complex evaluations, providing market feedback, and staying current on industry trends and the product roadmap.

Atlassian supports flexible work locations—office, home, or a hybrid—so Atlassians can balance family, personal goals, and priorities, and they hire in any country where they have a legal entity. DX is headquartered in Salt Lake City, a fast-growing SaaS company that helps engineering leaders build high-performing teams, collecting millions of data points daily to provide insights into developer productivity and experience for clients like Pinterest, GitHub, BNY, and Xero. DX has grown profitably, tripling annual recurring revenue in recent years, and was recently acquired by Atlassian to expand resources, accelerate growth and R&D, and deliver greater impact to customers. DX’s values center on individual mastery—being the best at your craft—with top performers rewarded, while acknowledging that outcomes are influenced by external factors beyond control but should still be achieved at the highest level. The role involves prospecting and closing net-new logos and strategic expansions, owning the full sales cycle, running POCs and demos, building a disciplined pipeline with accurate forecasting, guiding buyers through complex evaluations, translating market insights into product and GTM improvements, and staying current on industry trends and the product roadmap.

At Atlassian, employees can work from an office, from home, or a mix of both, with flexibility intended to help support family and personal goals, and the company hires globally where it has a legal entity. DX, headquartered in Salt Lake City, is a fast-growing SaaS company that helps engineering leaders build productive teams and gathers millions of data points to provide insights into developer productivity for clients like Pinterest, GitHub, BNY, and Xero, with ARR tripling in recent years. DX was acquired by Atlassian, and joining Atlassian is expected to expand resources, accelerate growth and R&D, and increase impact for customers. DX’s core value is mastery and high performance, rewarding those who excel while acknowledging that external factors influence outcomes. The sales role described involves end-to-end ownership of new logos and strategic expansion, including prospecting, demos and proofs of concept, building a disciplined pipeline, guiding buyers through complex evaluations, and feeding market feedback into product and GTM strategy while staying current on industry trends and the product roadmap.

- Atlassians can choose where they work (office, home, or hybrid), but this role requires being located in Germany or the UK and does not include relocation support. - You’ll join Atlassian’s globally distributed Advisory Services team, which works with the largest strategic and enterprise organizations to solve complex business challenges and maximize value from Atlassian investments, impacting millions of users. - The position is a non-managerial Solution Consultant with a Cloud Platform focus in the Advisory Services Delivery team, delivering expert strategic and technical guidance to clients who have purchased Advisory Services. - Responsibilities include aligning on strategic outcomes with peers, partnering with customers to address business challenges using Atlassian products and solutions, identifying expansion opportunities, developing deep industry expertise, creating prescriptive technical content, and advocating for customer needs across Atlassian teams. - Travel may total up to 30% domestically, and occasionally internationally, for internal and customer-facing events.

Atlassian supports flexible work arrangements, but this role requires you to be located in Germany or the UK, and relocation is not offered. The Atlassian Advisory Services team is globally distributed and helps large strategic and enterprise customers maximize value from their Atlassian investments. The role is a non-managerial Solution Consultant with a Cloud Platform focus, delivering strategic technical guidance to realize client outcomes and expand use of Atlassian solutions. Responsibilities include collaborating to align on strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep expertise, creating technical solution content and prescriptive guidance, and advocating for customer needs across internal teams. Up to 30% travel is expected domestically, with some international travel for internal and customer-facing events.

Atlassian supports flexible work arrangements, allowing employees to work from an office, from home, or in a hybrid setup to better support personal priorities. For this role, you must be located in Germany or the UK, and relocation support is not provided. The Atlassian Advisory Services team is globally distributed and works with large strategic and enterprise organizations to help them realize value from their Atlassian investments by acting as trusted advisors. Atlassian is hiring a Solution Consultant with a Cloud Platform focus as an individual contributor (not a manager) to deliver strategic technical guidance and drive value realization for clients who have purchased Advisory Services. Responsibilities include collaborating on strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep expertise, creating technical content, advocating for customer needs with other teams, and traveling up to 30% domestically and occasionally internationally.

Atlassian offers flexible work options (office, home, or hybrid), but this role must be located in Germany or the UK and does not include relocation support. The Atlassian Advisory Services team is globally distributed and focuses on helping large strategic and enterprise customers achieve success with Atlassian solutions. This position is a non-managerial Solution Consultant with a cloud platform focus, delivering strategic technical guidance to maximize value for clients who purchased Advisory Services. Key responsibilities include partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, building deep domain expertise, creating prescriptive technical content, and advocating for customer needs across Atlassian teams. Travel may account for up to 30% of the role, domestically and, in some cases, internationally, for internal and customer-facing events.

- Atlassian offers flexible work options (office, home, or hybrid) with a requirement to be located in the Netherlands or UK and no relocation support. - The company is hiring a Pre-sales Solutions Engineer for the Nordics & BeNeLux Enterprise team to lead technical engagement in complex sales cycles and solve customers’ toughest business problems. - Responsibilities include partnering with cross-functional teams and Atlassian partners to conduct customer discovery, identify pain points, and map solutions to Atlassian products, including cross-product opportunities. - The role requires acting as a trusted technical advisor, delivering value-based demonstrations, guiding the customer’s technical needs, and securing buy-in for Atlassian as the right decision. - Additional duties involve forging strong sales partnerships, tracking pipeline and feedback, gathering competitive intelligence, advocating for internal product development, and continually updating knowledge of offerings and processes.

- Atlassian offers flexible work options (office, home, or hybrid) so employees can balance family, personal goals, and priorities. - The role must be located in the Netherlands or UK, and relocation support is not provided. - Atlassian is seeking a Pre-sales Solutions Engineer for the Nordics & BeNeLux Enterprise team to lead technical engagement in complex sales cycles and solve customers' hardest business problems. - Responsibilities include partnering with cross-functional account teams and Atlassian partners, conducting customer discovery, mapping needs to Atlassian platforms, and acting as a trusted technical advisor during the pre-sales process. - The role also requires leading tailored value-based demonstrations, guiding customers' technical requirements, fostering collaboration with sales, gathering feedback and competitive intelligence, and continually expanding knowledge of products, solutions, and sales processes.

Atlassian offers flexible work options, but this role requires you to be located in the Netherlands or UK and they do not provide relocation support. They are seeking a Pre-sales Solutions Engineer for the Nordics & BeNeLux Enterprise business to lead the technical engagement in complex sales cycles and solve enterprise customers' hardest problems. The role involves partnering with cross-functional account teams and Atlassian partners to perform customer discovery, map business pain points to Atlassian solutions, and identify opportunities for cross-product expansion. You will be a trusted technical advisor, deliver tailored value-based demonstrations, and guide the customer’s technical needs to secure buy-in that Atlassian is the right choice. You will also maintain strong partnerships with sales, track pipeline and feedback, share competitive intelligence internally, and continuously learn and refine pre-sales and product knowledge and processes.

The role is a Pre-sales Solutions Engineer for Atlassian’s Nordics & BeNeLux Enterprise business, requiring the candidate to be located in the Netherlands or UK, with no relocation support and flexible work options. It involves leading technical engagements in complex sales cycles, partnering with cross-functional teams and Atlassian partners to understand customer discovery, current state, and business problems, and mapping them to Atlassian platforms. The engineer will identify cross-product opportunities, assess client pain points, and serve as a trusted technical advisor to demonstrate the value of Atlassian software and how it can transform their workflows. Responsibilities include delivering tailored, value-based demonstrations, guiding the customer’s technical needs to secure buy-in, and forging strong partnerships with assigned sales counterparts to discuss pipeline and opportunities. Additional duties involve collecting feedback and competitive intelligence for product management and continuously learning and refining pre-sales knowledge, product offerings, and sales processes.

Atlassian Professional Services helps customers maximize value by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term success through the Atlassian System of Work. The Services Solutions Advocate (SSA) is the commercial specialist who drives demand for professional services by partnering with customers to shape the right services engagement and, with Atlassian Sales, identify objectives and the delivery model, including when to leverage the Atlassian Partner Ecosystem. Acting as a trusted advisor, the SSA collaborates with business and technical decision makers to identify priorities, navigate complex opportunities, and align services with customer goals, balancing value, commercial priorities, and delivery considerations. The SSA leads the services sales cycle from discovery to commercial recommendations, generates and shapes the pipeline, and ensures handover to delivery upon deal close, tailoring engagements to the most appropriate model. The SSA develops account-level strategies with Sales, identifies expansion opportunities, coordinates cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Partner Ecosystem, and owns the services target including bookings, pipeline growth, forecast accuracy, and opportunity management.

The SSA is the commercial specialist in Atlassian Professional Services responsible for driving demand and shaping outcome-based services engagements that maximize value from the Atlassian investment. They partner with Atlassian Sales and customers to understand business objectives and recommend the appropriate services engagement and delivery model, including when to involve the Atlassian Partner Ecosystem. As a trusted advisor, the SSA identifies customer priorities, navigates complex opportunities, and aligns services solutions with customer goals while balancing value, commercial priorities, and delivery considerations. Their responsibilities include generating and shaping the services pipeline, leading consultative discovery and the services sales cycle from discovery to close, and developing account-level strategies with Sales to identify expansion opportunities. They coordinate cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Partner Ecosystem to influence complex enterprise opportunities and own a professional services sales target with bookings, pipeline growth, forecast accuracy, and opportunity management.

Atlassian Professional Services delivers outcome-based solutions to maximize the value of Atlassian investments, accelerating adoption, reducing implementation risk, and enabling long-term business success. The Services Solutions Advocate (SSA) is the commercial specialist who drives demand for professional services by partnering with customers to shape the right services engagement and delivery model, including when to engage the Atlassian Partner Ecosystem. The SSA acts as a trusted advisor to business and technical decision makers, identifying priorities, navigating complex opportunities, and aligning services solutions with customer goals while balancing value, commercial priorities, and delivery. Key responsibilities include generating and influencing the professional services pipeline, leading discovery and the services sales cycle, shaping customer-specific engagements, and developing account-level strategies in partnership with Atlassian Sales. The role brings together cross-functional stakeholders to support customer outcomes, influence enterprise opportunities, and owns a professional services sales target with bookings, pipeline growth, forecast accuracy, and opportunity management.

Atlassian Professional Services helps customers maximize value of their Atlassian investment by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term business success through the Atlassian System of Work. The Services Solutions Advocate (SSA), the commercial specialist within Professional Services, drives demand by partnering with customers to shape the right services engagement for their business needs and advising when to engage the Atlassian Partner Ecosystem. As a trusted advisor, the SSA works with business and technical decision makers to identify customer priorities, navigate complex opportunities, and align services solutions to customer goals while balancing customer value, commercial priorities, and delivery considerations. The SSA generates and shapes the professional services pipeline, leads consultative discovery to understand priorities and objectives, and guides the services sales cycle from discovery through commercial recommendations, with handover to delivery upon deal close. They bring together cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Atlassian Partner Ecosystem to shape customer-specific engagements, develop account-level strategies to identify expansion opportunities and maximize value, influence complex enterprise opportunities, and own the professional services sales target through bookings, pipeline growth, forecast accuracy, and opportunity management.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity. The role is a senior full-stack engineer joining the DX team, comfortable with Ruby on Rails, raw SQL, React, and TailwindCSS. You’ll own features end-to-end—from problem framing with product/design to shipping, measuring impact, and iterating, with a focus on backend-heavy development and robust REST APIs, plus customer-facing UI. Responsibilities include code review for quality, collaboration across teams, implementing monitoring, dashboards, testing, performance, security, and participating in Agile ceremonies. You’ll write performant SQL, shape requirements with product/design when ambiguous, own projects end-to-end (architecture to rollout), and contribute to engineering practices around data correctness and reliability.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally in any country where we have a legal entity. We’re seeking a senior full-stack engineer for the DX team, comfortable with Ruby on Rails, raw SQL, React, and TailwindCSS, who can take features from problem framing to shipping and iteration. You’ll build features in a scalable, cross-geo environment, focusing on backend-heavy development with robust REST APIs and contributions to customer-facing UI. Responsibilities include reviewing code for readability, testing, documentation, reliability, security, and performance; collaborating with engineers, designers, and product managers; ensuring observability and monitoring; participating in Agile ceremonies; and owning end-to-end projects with proficient SQL for complex queries. The role emphasizes a high bar for quality and ongoing improvement of engineering practices around data correctness, reporting, reliability, and tooling.

Atlassian hires people in any country with a legal entity and allows remote or office work, but this role must be located in the Netherlands or the UK and there is no relocation support. Interviews and onboarding are conducted virtually as part of Atlassian's distributed-first approach. The role sits within the globally distributed Atlassian Advisory Services team, which supports large strategic and enterprise organizations to derive value from Atlassian solutions. They are hiring a Senior Engagement Manager as an individual contributor (not a manager) to lead client engagements and drive customer outcomes. Responsibilities include serving as the primary contact for engagements, managing scope, delivering projects, identifying future opportunities, accelerating time to value, building client relationships, and collaborating with cross-team groups, with up to 30% travel domestically and some international travel for events.

Atlassian hires in countries where it has a legal entity and supports remote or office work with virtual interviews and onboarding, but the role requires being located in the Netherlands or the UK and relocation isn’t offered. The Senior Engagement Manager is an individual contributor within the globally distributed Advisory Services team, helping large strategic and enterprise clients achieve outcomes with Atlassian solutions. You’ll be the primary contact for engagements, serving as the sole access point to Advisory Services for clients and managing engagement scope to align with the client’s desired outcomes. The role involves executing projects to deliver value, identifying future opportunities, and applying project and program management to accelerate time to value, while maintaining clear, consultative client communication and reporting on outcomes. Expect up to 30% travel domestically and occasionally internationally for internal and customer-facing events, with cross-team collaboration to advocate for customer needs and innovative solutions.

At Atlassian, hiring can occur in any country with a legal entity, with options for remote or office work, and interviews and onboarding are conducted virtually as part of a distributed-first approach; for this role, you must be located in the Netherlands or the UK, and relocation support is not offered. The role sits within the globally distributed Atlassian Advisory Services team, which works with large strategic and enterprise customers to maximize their Atlassian investments. They are hiring a Senior Engagement Manager as an individual contributor (not a manager) to drive customer outcomes by advising clients on using Atlassian solutions. Responsibilities include being the primary contact for engagements, managing scope and delivery, identifying future growth opportunities, accelerating time to value, and maintaining strong client relationships while coordinating with cross-Teams at Atlassian. Expect up to 30% travel, domestically and occasionally internationally, for internal and client-facing events.

Atlassian hires people in any country where it has a legal entity and supports remote or in-office work depending on eligible work rights and time zone overlap, with interviews and onboarding conducted virtually as part of their distributed-first approach. This role requires you to be located in the Netherlands or the UK, and relocation is not offered. The Senior Engagement Manager will join the globally distributed Atlassian Advisory Services team, which helps large strategic and enterprise customers achieve successful outcomes with Atlassian solutions. It is an individual contributor role reporting to a manager and serves as the primary contact for engagements, guiding the engagement lifecycle and ensuring delivery of client outcomes while identifying future growth opportunities. Responsibilities include scope management, executing projects to deliver value, building enduring client relationships, partnering with cross-company teams, and traveling up to 30% of the time domestically or internationally.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country where it has a legal entity, enabling employees to support family and personal goals. The company aims to unleash every team’s potential with products like Jira Software, Confluence, and Jira Service Management, trusted by Fortune 500s and over 300,000 companies worldwide to improve collaboration and deliver quality results. This is a mid-market, non-transactional sales role with typical deals in the €150K–€400K ARR range, 3–9 month cycles, and multi-stakeholder procurement and complexity. Responsibilities include managing a portfolio of mid-sized and enterprise customers, identifying cloud-first opportunities, cross-sell and expansion, nurturing relationships, and acting as a customer advocate to feed product and engineering improvements, all in collaboration with Channel Partners, Product Specialists, CSMs, AMs, SEs, and SDRs. You’ll develop named account and territory plans, execute sales strategies, conduct product demonstrations, provide regular forecasts, stay informed on industry trends and competitors, and travel occasionally to meet clients and attend events, reporting to the Mid-Market Sales Manager, Southern Europe.

Atlassian offers flexible work options and hires globally where it has a legal entity, with products like Jira Software, Confluence, and Jira Service Management helping teams collaborate and being used by Fortune 500 and over 300,000 companies. This is not a transactional role; typical deals are €150K-€400K ARR with 3-9 month cycles, multi-stakeholder procurement, and the Mid-Market team focuses on mid-sized and Enterprise customers, identifying cloud-first opportunities, cross-sell and user expansion, and meeting revenue targets. Reps act as customer advocates, providing feedback to product and engineering while collaborating with Channel Partners, Product Specialists, CSMs, Account Managers, Solution Engineers, and Sales Development Representatives to guide deployment and enhance the customer experience at scale. They report to the Mid-Market Sales Manager, Southern Europe, and will develop named account and territory plans, implement sales strategies, prospect and qualify leads, build relationships, and conduct product demonstrations for named clients within their territory. Responsibilities also include collaborating across internal teams, providing regular forecasts, staying informed on industry trends and competitors, and occasional travel to meet clients and attend events and gatherings.

Atlassian supports flexible work options—office, home, or a combination—and conducts interviews and onboarding virtually as part of its distributed-first approach, hiring in any country where it has a legal entity. The Sales Development Representatives partner with the Sales and Success Account Teams to build sales pipelines while delivering a delightful customer experience, reporting to the APAC Regional Sales Development Manager. The role owns outbound prospecting into a defined India territory, qualifying meetings into pipeline, conducting cold calls and emails and other outreach to engage decision-makers, and uses AI throughout. They emphasize research, personalization, preparation, prioritization, and sharing effective tactics with the team; they ask questions to uncover underlying business problems and costs of inaction, and collaborate with sales, marketing, partner, and operations to develop lead-generation strategies. They navigate objections with value-driven messaging, articulate the value proposition of Atlassian’s products, build a pipeline in partnership with Account Executives and Marketing, and use tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work arrangements (office, remote, or hybrid) and hires people in any country where it has a legal entity. Atlassian is seeking a Principal Customer Success Manager in the Strategic Segment to help customers realize value from their Atlassian investment by delivering scalable methodologies for product adoption, solution expansion, and long-term growth. The role involves building trusted executive-level relationships, guiding complex enterprise customers through their journey, and applying cross-product and cross-practice expertise to enable value realization. Key responsibilities include developing customer success plans with regular check-ins and quarterly business reviews, navigating multi-partner implementations, driving adoption and change management, mitigating churn, and acting as the voice of the customer for internal feedback. The team serves over 300,000 customers (including NASA, IBM, HubSpot, Samsung, Coca-Cola) and operates with a “play as a team” culture focused on delivering early and sustained value through collaborative, value-driven engagement across global accounts.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, giving employees control over family, personal goals, and other priorities. They are seeking a Principal Customer Success Manager in the Strategic Segment to help customers realize value by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. The role involves building relationships across the customer journey, guiding complex customers, working with C-Level executives and global teams, and applying solution expertise across multiple products and practice areas. Atlassian serves over 300,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, and emphasizes a value-driven, team-oriented culture; responsibilities include developing trusted advisory relationships, managing adoption plans, conducting regular QBRs, and navigating complex, multi-partner implementations. Additional duties include driving early and sustained adoption, executing high-value account adoption strategies, mitigating churn through proactive risk management, and acting as the Voice of the Customer to provide internal feedback on strategic customers.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity. The Principal Customer Success Manager in the Strategic Segment focuses on helping customers realize value from their Atlassian investment by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. You’ll build trusted advisor relationships with executive and C-level stakeholders, guide complex enterprise journeys across multiple products, and align with the Account Team to create Customer Success Plans, regular check-ins, and quarterly business reviews. Responsibilities include developing adoption and change-management strategies for high-value accounts, expanding the customer footprint, and mitigating churn through proactive risk management in partnership with the Account Team, including the Account Associate. Atlassian serves over 300,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, and emphasizes a teamwork-driven culture focused on value realization.

Atlassian offers flexible work arrangements—office, remote, or hybrid—and hires globally in any country where the company has a legal entity. The Principal Customer Success Manager (Strategic Segment) helps customers realize value from their Atlassian investments by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. The role involves building relationships with executives and C-level stakeholders, guiding complex customers through hurdles, and applying cross-product expertise to drive value realization. Responsibilities include developing trusted advisor relationships, creating customer success plans, conducting regular check-ins and QBRs, managing multi-partner implementations, and deploying adoption strategies to expand high-value accounts while mitigating churn. It also requires acting as the Voice of the Customer to provide internal feedback for Strategic customers and collaborating with the Account Team and Account Associate.

Atlassian offers flexible work locations and hires globally; this Principal Customer Success Manager (CSM) role is in the Strategic Segment aimed at helping customers realize value from Atlassian investments. Atlassian CSMs engage customers to unlock early and sustained outcomes by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. As a Principal CSM, you’ll build relationships with executives and guide complex customers through their journey, delivering value through proactive, programmatic engagement across multiple products and practice areas. The team serves over 300,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, and Coca-Cola, and values teamwork while developing trusted-advisor relationships and Customer Success Plans with regular check-ins, QBRs, and strategic planning. Responsibilities include guiding adoption for high-value accounts, driving change management, mitigating churn with the account team, navigating multi-partner implementations, staying current on products, and acting as the Voice of the Customer to inform internal improvements.

Atlassian offers flexible work options—office, remote, or hybrid—and can hire anywhere with a legal entity to support employees’ family, personal goals, and priorities. The company is seeking a Principal Customer Success Manager in the Strategic Segment, with CSMs helping customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. In this role you’ll build executive-level relationships, guide complex customers through hurdles, and deliver value through proactive, programmatic engagement across multiple products and practice areas. The position supports a global, high-profile customer base (including NASA, IBM, Hubspot, Samsung, and Coca-Cola) and focuses on creating enterprise solutions through a collaborative, team-driven culture. Key responsibilities include developing trusted-advisor relationships, leading Customer Success Plans with regular check-ins and QBRs, navigating multi-partner implementations, maintaining product knowledge, driving adoption and expansion, mitigating churn, and acting as Voice of the Customer to provide internal feedback for Strategic customers.

Atlassian offers flexible work options and hires globally where it has a legal entity, but this Principal Customer Success Manager role in the Strategic Segment must be performed from the UK. Principal CSMs help customers realize value from their Atlassian investments by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. As a Principal CSM, you’ll build trusted executive relationships, understand the Atlassian customer journey, and guide complex customers through hurdles with proactive engagement across multiple products and practice areas. You’ll work with diverse customer profiles—including C-level executives and global teams—to develop adoption strategies, drive change management, expand the customer footprint, and mitigate churn with the Account Team and Account Associate. Finally, you’ll serve as the Voice of the Customer, providing internal feedback on how Atlassian can better serve Strategic customers, and you’ll develop and execute Customer Success Plans with regular check-ins and QBRs.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally in countries where it has a legal entity, with this role specifically required to be performed from the UK. The Principal Customer Success Manager in the Strategic Segment helps customers realize value from their Atlassian investment by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth of user communities. You’ll build trusted advisor relationships with executives and C-level stakeholders, guide complex enterprise customers across multiple products, and deliver proactive, programmatic engagement to realize value. Responsibilities include developing customer success plans, conducting regular check-ins and QBRs, navigating multi-partner implementations, expanding adoption, mitigating churn through early risk identification, and acting as the Voice of the Customer to inform internal improvements. Atlassian emphasizes a team-centered culture, focusing on value and enterprise solutions for customers like NASA, IBM, Hubspot, Samsung, and Coca-Cola to transform business outcomes.

Atlassian offers flexible work options—office, home, or a blend—and hires in any country where it has a legal entity. They are looking for a Principal Customer Success Manager in the Strategic Segment to help customers realize value from their Atlassian investments by delivering scalable methodologies for product adoption, solution expansion, and long-term growth. The role requires building relationships across the customer journey, guiding complex enterprise customers, and working with executives and global teams to support adoption across multiple products. You will develop trusted advisor relationships with C-suite stakeholders, create and execute Customer Success Plans with regular check-ins and QBRs, navigate intricate implementations with global partners, and drive early and sustained product adoption while mitigating churn. As the Voice of the Customer, you’ll provide internal feedback to improve service for strategic customers, operating within Atlassian’s team-focused culture, and serving high-profile clients such as NASA, IBM, HubSpot, Samsung, and Coca-Cola.

Atlassian allows flexible work locations and hires globally where they have a legal entity. They are seeking a Principal Customer Success Manager in the Strategic Segment to help customers realize value by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. The Principal CSM will build executive relationships, guide complex enterprise customers across multiple products, and deliver proactive, programmatic engagement and best practices to maximize value. Responsibilities include developing customer success plans with regular check-ins and QBRs, navigating multi-partner global implementations, driving adoption and expansion of high-value accounts, and mitigating churn with the account team and Account Associate. They will be the Voice of the Customer, providing internal feedback to improve services for strategic customers and ensuring adoption across global teams.

At Atlassian, employees can work in-office, from home, or in a hybrid setup, and the company hires in any country where it has a legal entity. They are seeking a Principal Customer Success Manager in the Strategic Segment to help customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. The role involves building executive-level relationships, applying cross-product expertise, and guiding complex customers through their journey with proactive engagement and best practices. You’ll develop trusted-advisor relationships, create customer success plans, conduct regular check-ins and QBRs, and navigate multi-partner, global implementations to meet enterprise needs. Key responsibilities include staying current on products, driving adoption strategies for high-value accounts, mitigating churn through early risk identification and escalation with the account team, and acting as the Voice of the Customer to inform internal improvements.

- Atlassian offers flexible work options and hires in any country with a legal entity, and is seeking a Principal Customer Success Manager in the Strategic Segment. - Atlassian Customer Success Managers help customers realize value from their Atlassian investment by delivering standard methodologies at scale to support product adoption, solution expansion, and long-term growth. - In this role, you’ll build relationships and guide complex customers across their journey, delivering value through proactive, programmatic engagement and cross-product expertise with C‑level executives and global teams. - You’ll develop trusted advisor relationships, guide Customer Success Plans with regular check-ins and QBRs, and navigate complex enterprise implementations with multiple partners to meet strategic needs. - You’ll drive early and sustained product adoption, develop adoption strategies for high-value accounts, mitigate churn through early risk identification and escalation, and serve as the Voice of the Customer to provide internal feedback for strategic customers.

Atlassian supports flexible work locations and hires in any country where it has a legal entity. The company is seeking a Principal Customer Success Manager in the Strategic Segment, and Customer Success Managers help customers realize value from their Atlassian investments by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. As a Principal CSM, you’ll build relationships with executive stakeholders, guide complex customers through hurdles, and deliver value through proactive, programmatic engagement across multiple products. You’ll develop Customer Success Plans with regular check-ins and QBRs, navigate complex enterprise implementations with global partners, and drive adoption strategies to expand the customer footprint while mitigating churn with the Account Associate. Atlassian emphasizes teamwork and serves over 300,000 customers worldwide, including NASA, IBM, HubSpot, Samsung, and Coca-Cola, while acting on Voice of the Customer to inform product improvements.

- Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country where it has a legal entity. - As a Principal Customer Success Manager in the Strategic Segment, you’ll help customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. - You’ll build trusted advisor relationships with executives and C‑level stakeholders, guide complex enterprise customers across multiple products, and collaborate with the Account Team to develop Customer Success Plans, QBRs, and strategic sessions. - You’ll navigate complex, multi-partner implementations, stay current on products, and execute adoption strategies to accelerate early and sustained adoption while expanding high‑value accounts. - You’ll mitigate churn with the Account Team and act as the Voice of the Customer to provide internal feedback for Atlassian’s Strategic customers.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity, and it is seeking a Principal Customer Success Manager in the Strategic Segment. Atlassian CSMs help customers realize value from their investment by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth. As a Principal CSM, you’ll build relationships across the customer journey, guide complex customers through hurdles with proactive engagement and cross-product expertise, and work with C-level executives and global teams to drive adoption and expansion. With a portfolio of over 300,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian emphasizes value and teamwork to deliver enterprise solutions that transform outcomes. Responsibilities include developing trusted-advisor relationships at the executive level, guiding Value Realization for SaaS and global teams, creating and executing Customer Success Plans with check-ins and QBRs, navigating complex implementations with multiple partners, staying current on products to discuss relevant features, driving adoption and expansion, mitigating churn, and acting as the Voice of the Customer for internal feedback.

Atlassian is hiring an Engagement Manager (an individual contributor, not a manager) for the Advisory Services team, located in Germany or the UK with no relocation support offered. The role serves as the primary client contact, guiding the engagement lifecycle, ensuring scope aligns with desired outcomes, and identifying opportunities for future growth. It focuses on delivering value through project and program management, maintaining clear communication, and building enduring client relationships while coordinating with cross-Atlassian teams to address business drivers. Travel will be up to 30% of the time domestically, and occasionally internationally for internal and client-facing events. Requirements include 5+ years in SaaS or similar tech/consulting roles, 3+ years in Professional Services or other client-facing roles, fluency in English and German, and (preferred) certifications such as PMP or Agile.

Atlassian offers flexible work options, but this role requires you to be located in Germany or the UK, and relocation is not provided. The Engagement Manager is part of the global Advisory Services team, which partners with large strategic and enterprise customers to maximize value from Atlassian. This is an individual contributor role (not managerial) serving as the primary client contact, leading engagements, managing scope, driving delivery, and identifying future growth opportunities. You’ll accelerate value through project and program management, maintain strong client relationships, and collaborate with other Atlassian teams, with up to 30% travel domestically and occasionally internationally. Required background includes 5+ years in SaaS or similar, 3+ years in Professional Services or technical consulting, strong client relationship experience, English and German fluency, and nice-to-have PMP or Agile certifications.

Atlassian offers flexible work options (office, home, or hybrid), but this role must be based in Germany or the UK and relocation is not provided. The role is part of the globally distributed Advisory Services team that partners with large strategic and enterprise customers to maximize value from Atlassian solutions. It is an individual contributor Engagement Manager role responsible for being the primary client contact, guiding the engagement lifecycle, managing scope, driving delivery, and identifying future opportunities. Key duties include accelerating time to value through project and program management, delivering high-quality results, and building long-term client relationships while coordinating with cross-functional Atlassian teams, with up to 30% travel domestically and sometimes internationally. Candidates should have 5+ years in SaaS or similar tech, 3+ years in Professional Services or technical consulting, English and German fluency, and certifications like PMP or Agile are nice-to-have.

- Atlassian offers flexible work options (office, home, or hybrid), but the Engagement Manager role must be located in Germany or the UK and there is no relocation support. - The Atlassian Advisory Services team is globally distributed and works with large strategic and enterprise organizations to help them maximize the value of their Atlassian investments. - The Engagement Manager is an individual contributor, serving as the primary client contact to drive engagements and ensure successful delivery. - Responsibilities include leading engagements, managing scope, delivering results on time and with quality, identifying future opportunities, accelerating time to value, and maintaining strong client relationships, with travel up to 30% domestically or internationally. - Requirements include 5+ years in SaaS or tech/product organizations or consulting, 3+ years in Professional Services or customer-facing roles, fluency in English and German due to DACH clients, and PMP or Agile certifications are a plus.

Atlassian’s mission is to unleash the potential of every team through open work, and the DX acquisition will expand resources and accelerate growth to deliver greater impact to customers. As a customer success manager (CSM) at DX, you will partner with customers to drive engineering transformation using the platform, managing an important segment from implementation and rollout to renewal while focusing on product utilization, business alignment, and high-value use cases. Atlassians can work from office, home, or a mix, and the company hires in any country where it has a legal entity; DX is headquartered in Salt Lake City, is a fast-growing SaaS company that collects data on developer productivity, and was recently acquired by Atlassian. You will become a product expert, own the full customer lifecycle, create and maintain a customer success plan, and meet targets for net renewal and expansion, forecasting renewals and addressing renewal challenges to ensure a high renewal rate. You will establish DX as a key strategic driver in customers’ business goals, conduct executive-level discussions, discover expansion opportunities, collaborate cross-functionally, and proactively track key account metrics to measure success and identify improvements.

Atlassian emphasizes that behind every great achievement is a team and aims to unleash potential through open work, offering flexible work locations and the ability to hire in any country where it has a legal entity. DX is a fast-growing SaaS company based in Salt Lake City that helps engineering leaders build high-performing teams, collects extensive data on developer productivity, and was recently acquired by Atlassian to accelerate growth and impact. As a Customer Success Manager for DX, you will partner with customers to drive engineering transformation using the platform, managing an important segment through implementation, rollout, and renewal, while focusing on utilization, business alignment, and high-value use cases. You will own the full customer lifecycle—creating and maintaining a success plan, meeting renewal and expansion targets, forecasting renewals, and proactively addressing renewal challenges to ensure a high renewal rate. The role requires establishing DX as a strategic driver in customers’ goals, conducting executive discussions, exploring expansion opportunities, collaborating across the business, and tracking key account metrics to measure success and drive continuous improvement.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. - The company is seeking an Enterprise Customer Success Manager to help customers realize value from their Atlassian investment by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. - The CSM will build relationships across the customer journey with executives, administrators, and global teams, guiding complex customers through their digital and AI transformation using cross-product expertise. - Responsibilities include developing customer success plans with the account team, managing post-sales activity, enabling early and sustained product adoption, mitigating churn, and serving as the voice of the customer to inform improvements. - Atlassian serves over 300,000 customers worldwide (including Spotify, Coca-Cola, Samsung, and more) with a team-oriented culture and a focus on cloud and AI solutions, offering high earning potential in enterprise opportunities.

- Atlassian supports flexible work locations (office, home, or hybrid) and hires globally, with interviews and onboarding conducted virtually as part of its distributed-first approach. - They are seeking an Enterprise Customer Success Manager to help customers realize value from their Atlassian investments by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. - The CSM will build relationships across the customer journey, guiding complex customers through their digital and AI transformation and providing proactive, cross-product guidance to executives, administrators, and global teams. - The role targets enterprise customers worldwide (including Spotify, Vivendi, HubSpot, Samsung, Coca-Cola) and emphasizes a value-driven, team-oriented culture, with strong earnings potential in cloud and AI opportunities. - Responsibilities include developing trusted advisor relationships, creating Customer Success Plans with regular check-ins and QBRs, managing post-sales activity, staying current on products, mitigating churn, and acting as the Voice of the Customer to inform internal improvements; identity verification is a condition of employment.

Atlassians can work anywhere—office, home, or hybrid—with virtual interviews as part of a distributed-first approach and hiring in many countries. The Enterprise Customer Success Manager role aims to help customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. CSMs build relationships across the customer journey, guide complex customers through hurdles, and support AI/digital transformation using cross-product expertise with executives and global teams. Atlassian serves 300,000+ customers (including Spotify, HubSpot, Samsung, and Coca-Cola) and emphasizes a “play as a team” culture with strong earning potential, focusing on cloud and artificial intelligence solutions. Key responsibilities include developing trusted advisor relationships, creating success plans with the account team, managing post-sales activities, driving early adoption, mitigating churn, and acting as the Voice of the Customer, with identity verification potentially required by local law.

Atlassian offers flexible, distributed-first work options and hires in any country with a legal entity, with interviews and onboarding conducted virtually. The company is recruiting an Enterprise Customer Success Manager (CSM) to help customers realize value from Atlassian investments by driving adoption, solution expansion, and long-term growth across products. The CSM builds trusted relationships with executives, administrators, and global teams and guides customers through their digital and AI transformation journey with proactive, programmatic engagement. Responsibilities include developing Customer Success Plans with regular check-ins and QBRs, managing post-sales activities, staying current on products, driving early adoption, mitigating churn with the account team, and acting as the voice of the customer. The role focuses on delivering enterprise value across cloud and AI solutions, and identity verification (potentially biometric data) is a condition of employment.

Atlassian offers flexible remote/hybrid work and hires in any country with a legal entity. The Account Associates team focuses on retention and expansion, managing renewals, reducing churn, and uncovering expansion opportunities by coordinating with Customer Success and understanding customers' goals. They act as the link between sales and customer success, negotiating pricing/licensing, and providing feedback on customer needs to refine go-to-market models. In responsibilities, you’ll nurture relationships through various channels, lead renewals for multiple products and partners, identify cross-sell/up-sell opportunities, stay updated on product offerings, and maintain a healthy sales pipeline in internal systems. Requirements include at least 3 years in account management/renewals/customer success, the ability to build trust across diverse cultures, a proven performance track record, and German language proficiency being required.

At Atlassian, employees can work in an office, from home, or a hybrid arrangement, and the company hires in any country where it has a legal entity. The Account Associates team are retention and expansion specialists responsible for strong customer loyalty, proactive engagement, and driving renewals while identifying expansion opportunities at renewal and collaborating with sales, customer success, and channel partners. They mitigate churn, handle pricing and licensing discussions, and use data signals to understand customers’ goals, always aligning with Atlassian’s values. The role involves nurturing renewal relationships across products and partners, leading renewals, cross-selling and upselling during the renewals cycle, staying current on product updates, and maintaining a healthy sales and renewal pipeline with thorough record-keeping. Candidates should have three or more years of relevant experience, be able to build trust across diverse cultures via phone and video, have a proven performance track record, and be proficient in German.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The Account Associates team comprises retention and expansion specialists who ensure customer loyalty, mitigate churn, and seek renewal-based growth while serving as the connection between sales and customer success. They drive renewal strategies, uncover expansion opportunities at renewal time by probing evolving requirements, leveraging data signals, and partnering with Customer Success. Responsibilities include nurturing relationships throughout the renewal lifecycle, leading renewals for direct customers and solution-partner–driven renewals, increasing awareness of Atlassian's products for cross-sell and upsell, and maintaining a healthy pipeline in internal systems. The role requires at least three years of experience in account management or related fields, strong ability to build rapport across diverse cultures via phone/video, and German language proficiency.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The Account Associates team comprises retention and expansion specialists responsible for customer retention, loyalty, addressing procurement challenges, and identifying renewal-time expansion opportunities by leveraging data and partnering with Customer Success. They serve as the link between sales and customer success, mitigating churn, driving pricing and licensing discussions, and feeding insights about customers’ needs while aligning with Atlassian values to refine the go-to-market model. What you’ll do includes nurturing relationships throughout the renewal lifecycle, leading renewals across products and regions, identifying cross-sell and up-sell opportunities during renewals, staying current on product updates, and maintaining a healthy pipeline by logging activities and data. About you: at least three years of experience in account management or renewals, the ability to build rapport across cultures, a proven track record of meeting goals, and German language proficiency is required.

Atlassian supports flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity, giving employees control over family and personal goals. The Account Associates team focuses on customer retention and expansion, driving proactive engagement, objection handling, and empathy to build loyalty and identify opportunities to grow a customer’s footprint at renewal. They serve as the critical link between sales and customer success, collaborating with account executives and channel partners to mitigate churn, navigate pricing discussions, and gather feedback on customers’ needs while upholding Atlassian values. What you’ll do includes nurturing renewals across products and partners, increasing product awareness for cross-sell and upsell during renewals, staying current on product updates to communicate value, and maintaining a healthy pipeline by logging activities and data. Candidates should have three or more years in account management or software renewals or related fields, strong relationship-building across diverse cultures, a proven track record of meeting goals, and German language proficiency is required.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country with a legal entity to help employees balance family, personal goals, and priorities. The Account Associates team focuses on retention and expansion, driving renewal strategies, mitigating churn, and identifying growth opportunities during renewals by using proactive engagement, effective objection handling, and empathy for customers’ needs in collaboration with data signals and the Customer Success team. They serve as the link between sales and customer success, collaborating with account executives and channel partners to address pricing and licensing discussions and to mitigate procurement challenges while feeding customer feedback into go-to-market improvements. Your role includes nurturing renewal relationships across products and platforms, leading renewals for direct customers and partners, increasing product portfolio awareness to enable cross-sell and up-sell, and maintaining a healthy pipeline in internal systems. The ideal candidate has three or more years of relevant experience, can build trust across cultures via phone and video, has a proven track record of meeting or exceeding goals, and must have German language proficiency.

DX is a fast-growing Salt Lake City–based SaaS company that collects millions of data points daily to measure developer productivity and has clients like Pinterest, GitHub, BNY, and Xero; it has scaled profitably and was recently acquired by Atlassian to accelerate growth and R&D. The company values mastery and high-level craftsmanship, emphasizing performance while acknowledging that some outcomes are outside control. The APAC Marketing Lead role is a founding-marketer position tasked with expanding DX’s presence in APAC, acting as the connective tissue between APAC and global marketing, understanding target accounts, and designing plays to win in the region. Responsibilities include accounts & field partnership, messaging & market intelligence, events & executive programs, webinars & content, and growth & experimentation. In the first six months, success means establishing a working view of top APAC target accounts, building strong cross-team relationships, planning executive programs, delivering regionally adapted assets and campaigns, hosting regional webinars, and feeding market intelligence back to PMM and demand-gen to inform the next six months.

DX is headquartered in Salt Lake City, Utah, and is a fast-growing SaaS company that uses data to improve developer productivity for customers including Pinterest, GitHub, BNY, and Xero; it recently closed an acquisition by Atlassian to expand resources and accelerate growth. DX emphasizes mastery and high performance, rewarding individuals who strive to be the best at their craft and excel regardless of external outcomes. The APAC Marketing Lead is a founding-marketer role created to expand DX’s presence in Asia-Pacific and to act as the connective tissue between the APAC market and global marketing. Responsibilities span managing target accounts with field partners, shaping messaging and market intelligence, coordinating events and executive programs, running regional webinars, and pursuing growth experiments to extend DX’s APAC reach. In the first six months, success means mapping top APAC accounts, building strong cross-team relationships, planning executive programs, regionalizing assets, and achieving early traction through targeted events and measurable webinars.

Atlassian offers flexible work options (office, home, or a mix) and hires in any country with a legal entity to support work-life balance and personal priorities. With over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian aims to advance humanity through software that unlocks the potential of every team, and its team is value-driven, collaborative, and focused on helping customers achieve transformational outcomes. In this role, you will own a portfolio of enterprise and strategic customers, build executive relationships, and serve as a trusted advisor through onboarding, adoption, and value realization. You will guide customer journeys using predictive signals and standardized frameworks, deliver value at scale through webinars and curated outreach, maintain product and industry expertise, mitigate churn risk, champion customer advocacy, and uphold operational excellence with tools like Gainsight. The ideal candidate has 10+ years in customer success or related SaaS roles, proven enterprise relationship management and adoption experience, executive stakeholder management and cross-functional collaboration skills, Jira/Confluence familiarity, strong organizational and communication abilities, adaptability, and experience with Gainsight, Salesforce, and Tableau.

Atlassian supports flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. The company serves over 250,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, with a mission to advance teams through value-driven software. The role focuses on owning a portfolio of enterprise customers, building executive relationships, and guiding onboarding, adoption, and value realization as a trusted advisor. It emphasizes guiding customer journeys with predictive signals, delivering value at scale through webinars and outreach, maintaining product and industry expertise, mitigating churn, and acting as the voice of the customer. The ideal candidate has 10+ years in customer success or SaaS, strong executive stakeholder management, Jira/Confluence knowledge, cross-functional collaboration, and experience with Gainsight, Salesforce, and BI tools.

At Atlassian, employees can choose where to work—office, home, or a mix—while the company hires in any country with a legal entity, and interviews and onboarding are conducted virtually as part of a distributed-first approach. The Sales Development Representative (SDR) role partners with Sales and Success Account Teams to build the sales pipeline and deliver a delightful customer experience, reporting to the APAC Regional Sales Development Manager. Responsibilities include owning outbound prospecting in a defined India territory, qualifying meetings into pipeline, conducting cold calls and emails, and using AI throughout the process. The SDR should research, personalise, prepare, prioritise, and share effective tactics with the team, ask questions to uncover underlying business problems, and collaborate with sales, marketing, partner, and operations to develop lead-generation strategies while navigating objections with value-driven messaging. They must articulate the product’s value proposition, establish communication with prospects, and build pipeline in partnership with Account Executives and Marketing, using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator.

Atlassian offers flexible work options (office, home, or hybrid), hires globally wherever they have a legal entity, and conducts interviews and onboarding virtually as part of a distributed-first approach. As a Principal Forward Deployed Engineer, you’ll be at the forefront of applied AI, collaborating with customers and cross-functional teams to deliver AI-powered solutions and influence product direction in a high-visibility, fast-paced environment. You’ll code across the Atlassian product suite, lead the design, development, and deployment of AI/ML solutions using Rovo, and build robust integrations with Python/JavaScript focused on APIs, microservices, and enterprise-scale systems while promoting AI-augmented workflow automation. The role also involves end-to-end production deployment, ongoing evaluation and improvement, navigating AI risk and data privacy/regulatory requirements, mentoring senior engineers, and translating complex concepts for both technical and non-technical stakeholders. Compensation is designed to be equitable, explainable, and competitive, with potential benefits, bonuses, commissions, and equity, and base pay is set within a range based on skills and experience.

Atlassian supports flexible work locations (office, home, or hybrid) with a distributed-first approach, hires in any country with a legal entity, and conducts interviews and onboarding virtually. As a Principal Forward Deployed Engineer, you’ll be at the forefront of applied AI, collaborating with customers and cross-functional teams to deliver AI-powered solutions and help organizations leverage Atlassian’s AI to solve real-world problems in a high-visibility, fast-paced setting. You will code across the Atlassian product suite, lead the design and deployment of AI/ML solutions using Rovo tailored to customer needs, architect robust integrations with Python or JavaScript, influence product direction through customer feedback, and champion AI-augmented workflow automation while overseeing end-to-end production deployments and compliance considerations. The role includes mentoring senior engineers, communicating complex concepts to both technical and non-technical stakeholders, and aligning technical work with business objectives to set a clear vision and measurable results. Atlassian aims for equitable, explainable, and competitive compensation, with base pay within a range and potential benefits, bonuses, commissions, and equity.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling AI-speed governance across the SDLC. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—with customers like Adobe, JetBlue, and Microsoft; its open-source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, with brands such as Swagger and TestComplete. The company invites you to join a dynamic team solving the challenge of ensuring software integrity in an AI-driven world, across roles that touch customers, go-to-market, operations, product, and enabling teams. The Partner role focuses on API Lifecycle Management, leading technical discovery, demonstrations, proofs of concepts, and workshops; it requires 4+ years in a customer-facing tech role, expertise in REST/OpenAPI, and experience with CI/CD, cloud, and DevOps, plus strong communication and problem-solving abilities. SmartBear emphasizes growth, inclusion, pay transparency, and total rewards, with headquarters in Somerville and offices worldwide, and it is an equal-opportunity employer; compensation for this role ranges from $138,000 to $143,000 base, plus on-target commission.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability with integrations across the SDLC to raise quality for delivery teams. It is trusted by 32,000 organizations, including 75% of the largest financial institutions, with brands like Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars. With best-loved brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr, SmartBear meets customers where they are to make the technology-driven world better, guided by inclusive culture and social responsibility. The BugSnag role involves supporting enterprise customers adopting BugSnag to improve stability, partnering with Sales for demonstrations and proofs of concept, delivering technical guidance on integration, and collaborating across Product, Engineering, and Customer Success to gather feedback while expanding knowledge in observability and cloud technologies. Requirements include 2+ years in a customer-facing technical role, knowledge of software development fundamentals and debugging, experience with APIs and languages such as JavaScript, Java, .NET, or Python, strong communication, a curious and collaborative mindset, and a culture that values growth, diversity, and ethical practices.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability across the SDLC for thousands of organizations, including major financial institutions and brands like Adobe, JetBlue, and Microsoft. Its open-source tools are downloaded over 100 million times per month and have earned more than 30,000 GitHub stars, with flagship brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company invites new colleagues to join a dynamic team solving critical software-quality challenges in an AI-driven world, with opportunities to grow across go-to-market, engineering, product, and customer success functions. The BugSnag role focuses on supporting enterprise customers adopting BugSnag, delivering technical demonstrations and proofs of concept, assisting with evaluations, and guiding integration into modern development workflows, requiring 2+ years in a customer-facing technical role and collaboration across sales, product, and engineering. SmartBear emphasizes an inclusive, ethical workplace with career development, global offices, and a commitment to equal opportunity and diverse, respectful experiences.

SmartBear delivers application integrity for modern tech stacks with governance to operate at AI speed and scale, offering deep test automation, API lifecycle management, and observability across the SDLC. Its portfolio includes TestComplete, ReadyAPI, Reflect, QMetry, and Zephyr, enabling organizations to modernize quality engineering and accelerate software delivery, while open-source tools are downloaded over 100 million times per month and have more than 30,000 GitHub stars. The company serves 32,000 organizations, including 75% of the largest financial institutions, with customers such as Adobe, JetBlue, and Microsoft, and its best-loved brands include Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear emphasizes an inclusive, people-focused culture with pay transparency, awards, global offices, and a mission to make the technology-driven world better, offering flexible work options and a strong total rewards package. The role described is for a Solutions Engineer with 7+ years of experience, responsible for discovery sessions, demonstrations, and solution architecture across the testing portfolio, requiring expertise in software testing, automation, QA, and SDLC, with hands-on experience in test automation, API testing, CI/CD, or DevOps, SAP experience being desirable, and a base salary range of $144,700–$168,850 plus potential additional incentives.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling governance to operate at AI speed across the SDLC. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—and by industry leaders such as Adobe, JetBlue, and Microsoft, with open-source tools downloaded more than 100 million times per month and earning over 30,000 GitHub stars. Its brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, and SmartBear invites customers to learn more at smartbear.com or via LinkedIn, X, and Reddit. The company is hiring a Senior C++ Software Engineer for TestComplete to develop and maintain the testing tool using C++, integrating backend and frontend, with requirements of 6+ years BE experience, Windows programming, Delphi familiarity, OOP, design patterns, CI/CD, and a BS in CS. SmartBear is headquartered in Somerville, MA, with offices worldwide, champions an inclusive, growth-oriented culture, ethical practices, and social responsibility, and promotes a diverse, collaborative workplace that supports the mission to improve software quality.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling continuous, AI-scale governance across the software delivery process. It serves 32,000 organizations—including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft—driving open-source tools that log over 100 million downloads per month and earn 30,000+ GitHub stars, with popular brands such as Swagger and TestComplete. The company is seeking a Senior Director of Revenue Enablement to design, scale, and optimize revenue enablement programs, aligning content, training, and tools across Sales, Marketing, Product, and Customer Success. Qualifications include 8+ years in enablement within SaaS/tech, experience leading GTM enablement for midmarket or enterprise teams, CRM and GTM tool proficiency, and a data-driven, collaborative leadership style. SmartBear highlights transparent compensation, equity where eligible, a people-first culture, hybrid work options, and offices worldwide; the role offers a base salary of $156,660–$170,480 plus performance bonuses and potential equity.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability integrated across the SDLC to raise quality. It is trusted by developers and engineers in 32,000 organizations—including 75% of the largest financial institutions—with brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr; its open source tools are downloaded over 100 million times per month and have more than 30,000 GitHub stars. Learn more at smartbear.com and follow the company on LinkedIn, X, and Reddit, as SmartBear positions itself to improve software quality in an AI-driven world. The Sales Development Representative role in Somerville, MA offers exposure to the full sales cycle, high-volume outreach, mentorship from Account Executives, and potential promotion to an Account Executive within 12 months, with a tech stack including Salesforce, Outreach, ZoomInfo, Gong, and LinkedIn Sales Navigator. SmartBear emphasizes an inclusive culture with competitive total rewards, including base salary and on-target commissions (estimated $60,000–$75,000), flexible time off, hybrid work options, and global offices.

SmartBear delivers application integrity for modern tech stacks with AI-scale governance, offering deep test automation, API lifecycle management, and observability, and integrates across the SDLC to raise the quality standard for application delivery teams. It is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions, with customers like Adobe, JetBlue, and Microsoft. Its open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars, and its brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. The Sales Development Representative role in Somerville, MA involves working with Account Executives and Sales Managers to strategize outbound and inbound outreach, executing 60–100 activities per day, and generating pipeline, with rapid career growth to Account Executive within about 12 months, while being local to the headquarters. SmartBear emphasizes an inclusive, values-driven culture, equal opportunity hiring, and a total rewards package that includes base salary plus on-target commission, with estimated annual cash compensation of $60,000–$70,000, plus benefits, flexible time off, and hybrid work options.

SmartBear delivers application integrity for modern tech stacks, providing AI-speed governance, deep test automation, API lifecycle management, and observability to ensure software works as intended across the SDLC. With 32,000 customer organizations—including 75% of the largest financial institutions—SmartBear supports brands such as Adobe, JetBlue, and Microsoft, and its open source tools are downloaded more than 100 million times per month with over 30,000 GitHub stars. Its product family includes Swagger, TestComplete, Reflect, QMetry, Zephyr, and others, meeting customers where they are to improve technology-driven outcomes. The Renewals Advisor role focuses on nurturing customer relationships, driving retention and lifetime value, expanding accounts through onboarding and adoption, and identifying upsell and cross-sell opportunities; it requires 2–4 years in a customer-facing software role, a degree or equivalent, and strong communication and relationship-building skills. SmartBear emphasizes inclusion, career growth, and social responsibility, operates globally from its Somerville HQ and offices worldwide, holds industry awards, and is an equal opportunity employer guided by values of being smart, open, driven, accountable, and curious.

SmartBear delivers application integrity for modern tech stacks, offering deep test automation, API lifecycle management, and observability with governance to operate at AI speed and scale across the SDLC, trusted by 32,000 organizations including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft. Its open source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, with best-loved brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear is dedicated to making the technology-driven world better by solving software quality in an AI-driven era, headquartered in Somerville, MA with offices worldwide, and committed to ethical practices and equal employment opportunity. The Product Owner – Swagger role focuses on owning the product backlog, aligning with Product Management, Engineering, UX, Documentation, and GTM teams to deliver API lifecycle experiences, defining requirements and success metrics, and collaborating to deliver secure, scalable SaaS and on-premises solutions while enabling AI-powered workflows and supporting go-to-market activities. Requirements include 5+ years in product ownership or related technical roles, strong API lifecycle knowledge, experience with SaaS/on-prem software, Agile practices, and excellent communication, with preferred qualifications in AI platforms, API standards, CI/CD, cloud-native architectures, and developer platforms, all within a culture that supports growth, collaboration, and inclusivity.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, integrating across the SDLC to set a new quality standard, trusted by 32,000 organizations including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft, with open-source tools downloaded more than 100 million times per month and over 30,000 GitHub stars. With best-loved brands such as Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are and invites learning at www.smartbear.com or on LinkedIn, X, and Reddit. The company is seeking a Technical Product Manager to drive strategy, planning, and execution across its API testing product suite, at the intersection of deep technical understanding, customer empathy, and AI-driven innovation. Key responsibilities include shaping the API tooling roadmap, owning the backlog, aligning product planning with business goals and emergent AI workflows, partnering with Engineering, Design, Product Marketing, Developer Relations, and Technical Writers, and translating market and customer requirements into technically grounded specs while contributing to AI-native features. Requirements include 7+ years of product management experience (preferably in developer tools, APIs, or SaaS), a technical background, and a proven ability to work with engineers and GTM teams, with familiarity with open-source ecosystems; preferred qualifications include hands-on open-source project experience, OpenAPI Initiative involvement, exposure to AI/ML and MCP, and strong communication, and SmartBear offers growth, an inclusive, diverse culture, and global offices including HQ in Somerville, MA.

SmartBear delivers application integrity for modern tech stacks with continuous, measurable assurance and AI-scale governance, offering deep test automation, API lifecycle management, and observability across the SDLC. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—with customers such as Adobe, JetBlue, and Microsoft, and its open source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, featuring brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr. Zephyr Enterprise is undergoing a transformation to better align products with end-user requirements, while SmartBear invites people to learn more at www.smartbear.com and follow on LinkedIn, X, and Reddit. As Principal Software Engineer - Java Zephyr Enterprise, you will lead complex changes, provide technical leadership, serve as the subject matter expert, drive strategic direction, mentor developers, and ensure high-quality, well-tested code while collaborating with Solution Architects and the Engineering Manager. The role requires 12+ years as an individual contributor with deep backend Java expertise (Java 8+), Spring Boot/Framework, AWS, relational and NoSQL databases, security, messaging queues, testing and observability, and strong collaboration and communication in a global, equal-opportunity workplace.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, serving 32,000 organizations including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft. Its open-source tools are downloaded over 100 million times per month and have earned more than 30,000 GitHub stars, with best-known brands including Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear is headquartered in Somerville, MA, with offices worldwide, and is committed to an inclusive, ethical workplace celebrated with awards and a focus on growing its people. The role described is People & Culture Director for SmartBear’s India operations, based in Bengaluru on a hybrid model, serving as HRBP to assigned functions and India’s statutory compliance expert, partnering with the Director of Global People Operations and Legal to drive talent, performance, organizational design, engagement, and compliance across all India-based employees. Requirements include 8+ years in senior HRBP/People Partner roles within a high-growth tech environment, strong expertise in performance management and employee relations, deep knowledge of Indian labor law, and experience working in global, distributed teams; the role offers career growth, an inclusive culture, birthdays off, and a mission-driven environment to improve the software quality landscape.

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability, enabling governance at AI-scale across the software development lifecycle. It is trusted by 32,000 organizations—including 75% of the largest financial institutions—and features brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr; its open-source tools are downloaded over 100 million times per month and have earned 30,000+ GitHub stars. SmartBear serves developers, testers, and engineers worldwide, with headquarters in Somerville, MA and offices globally, all aimed at making the technology-driven world a better place. The job posting describes a pivotal India-based role, the People & Culture Director for SmartBear’s India operations in Ahmedabad, combining hands-on HRBP partnership with statutory compliance across all India-based employees and partnering with leaders to align People & Culture strategies with business priorities. Ideal candidates have 8+ years as a senior HRBP, strong performance management and employee relations skills, deep knowledge of Indian labor law, and a collaborative, inclusive approach; SmartBear promotes growth, celebrates its people, and is an equal opportunity employer.

SmartBear delivers application integrity for modern tech stacks, offering deep test automation, API lifecycle management, and observability to ensure software works as intended with governance at AI speed and scale. It integrates across the SDLC and is trusted by 32,000 organizations—including 75% of the largest financial institutions—and brands like Adobe, JetBlue, and Microsoft; its open-source tools are downloaded over 100 million times monthly and have more than 30,000 GitHub stars, with flagship brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company invites people to join its mission to improve software quality in an AI-driven world, describing roles like Major Account Executive I who drives new logo acquisition and manages complex enterprise sales cycles. Requirements include 4–6 years of quota-carrying SaaS or enterprise software sales, at least 2 years of full-cycle enterprise sales, experience engaging technical stakeholders, strong communication and relationship skills, and familiarity with sales tools; a Bachelor's degree or equivalent is preferred. SmartBear emphasizes an inclusive, collaborative culture, opportunities for career growth, flexible hybrid work, and a total rewards package with base pay and commission, with estimated annual cash compensation around $150,000 USD for this role.

SmartBear provides application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability, integrated across the SDLC to set a new quality standard for delivery teams. It is trusted by 32,000 organizations, including 75% of the largest financial institutions, with customers like Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded over 100 million times monthly with more than 30,000 GitHub stars, featuring brands such as Swagger and TestComplete. Learn more at smartbear.com and follow the company on LinkedIn, X, and Reddit, while SmartBear emphasizes solving software integrity in an AI-driven world through a dynamic, values-driven team. The job opening is Director of Channel Sales, International, based in Galway, Ireland, responsible for growing EMEA partner sales, managing two international channel managers, and leading AWS go-to-market partnerships, including strategy, onboarding, enablement, performance management, and cross-functional collaboration. Requirements include a minimum of eight years in channel sales, a proven track record of achieving targets, strong relationship-building and CRM skills, with preferred candidates having DevOps market experience and an existing EMEA network; SmartBear promotes an inclusive culture and equal opportunity employment, with a global footprint including offices in multiple cities.

SmartBear delivers application integrity for modern tech stacks, offering deep test automation, API lifecycle management, and observability with governance to operate at AI speed and scale across the SDLC. It counts 32,000 organizations as customers, including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft, with open-source tools downloaded more than 100 million times per month and earning over 30,000 GitHub stars; brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. The DevOps Engineer - Test Hub role is a hands-on, globally distributed position (Bengaluru, Poland, Ireland, and the United States) focused on cloud infrastructure automation, CI/CD pipelines, container orchestration, and operational reliability. Responsibilities include designing and maintaining CI/CD pipelines with GitHub Actions, provisioning AWS (primary) and Azure via Terraform, deploying Kubernetes with Helm, building Docker images, scripting in Python and Bash, and driving observability and incident response with clear runbooks and documentation. Requirements include 4+ years in DevOps/Platform/SRE in cloud-native environments, strong AWS experience (EC2, ECS/EKS, RDS, S3, IAM, VPC, Route 53, CloudWatch) and working knowledge of Azure, Terraform, GitHub Actions, Kubernetes, Helm, Docker, Python/Bash, observability tools, and incident response; nice-to-haves include CloudFormation or Ansible, Rancher, SonarQube/Nexus, FinOps, and service mesh familiarity, with the company emphasizing growth, inclusive culture, and equal opportunity across its global offices (#LI-AC2).

SmartBear delivers application integrity for modern tech stacks with deep test automation, API lifecycle management, and observability across the SDLC, trusted by 32,000 organizations including 75% of the largest financial institutions, and supported by brands like Swagger and TestComplete; its open source tools are downloaded over 100 million times a month and have 30,000+ GitHub stars. The company emphasizes a mission to improve the technology-driven world, with a global presence, recognition from industry awards, and avenues to learn more at its website and social channels. The Associate Channel Manager, AWS Drive role focuses on growing the AWS Marketplace pipeline through co-sell engagement, building relationships with AWS teams and internal stakeholders, coordinating referrals and funding programs, managing multiple opportunities, and providing pipeline reporting; candidates typically have 1–3 years in channel-focused roles, with AWS ecosystem experience preferred and strong communication and CRM skills. SmartBear highlights opportunities for career growth at every level, a People and Culture organization, an inclusive culture that values diversity of thought, and a workplace that celebrates employees and supports work-life balance with flexible options. Compensation is presented with transparency, offering a base salary plus on-target commissions; the estimated annual cash compensation range for this role is $105,000–$110,000, with actual pay determined by experience, skills, internal equity, and location, along with a comprehensive benefits package and hybrid work options.

SmartBear delivers application integrity for modern tech stacks, enabling continuous, measurable assurance and governance at AI speed with deep test automation, API lifecycle management, and observability. It is trusted by 32,000 organizations—including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft—with open source tools downloaded over 100 million times monthly and more than 30,000 GitHub stars. The Account Executive II – ReadyAPI role drives net new business and expands ReadyAPI adoption across engineering, QA, and DevOps, working cross-functionally and managing the pipeline in Salesforce. Qualifications include 1–3 years of software sales, quota attainment, strong communication, a self-starter mindset, interest in API tech, and experience with sales tools like LinkedIn Sales Navigator and Salesforce, plus a bachelor’s degree and hybrid work options. SmartBear offers growth, an inclusive culture, recognition, and a transparent total rewards package with an estimated base plus on-target commission of $120,000.

SmartBear provides application integrity for modern tech stacks, combining deep test automation, API lifecycle management, and observability with AI-speed governance to ensure software works as intended across the SDLC. The company is widely adopted, trusted by 32,000 organizations—including 75% of the largest financial institutions—with brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr, and its open-source tools are downloaded over 100 million times per month with 30,000 GitHub stars. The role, Account Executive II for Functional Test, focuses on selling AI-powered automation via TestComplete and Reflect, owning the full sales cycle from prospecting to close and expanding opportunities within existing accounts. Requirements include 2–4 years of full-cycle SaaS B2B sales, experience with developer tools or QA, strong prospecting and stakeholder management, familiarity with Salesforce/LinkedIn/Outreach, and a Bachelor’s degree. SmartBear offers growth opportunities, an inclusive culture, hybrid work options, and a compensation package with base salary plus on-target commission, with an estimated annual cash compensation of $120,000.

SmartBear delivers application integrity for modern tech stacks, providing deep test automation, API lifecycle management, and observability with governance that supports AI-speed scale. Its integrations across the SDLC set a new quality standard for delivery teams, and SmartBear is trusted by 32,000 organizations, including 75% of the largest financial institutions, with customers like Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times per month and have earned over 30,000 GitHub stars, and its brands—Swagger, TestComplete, Reflect, QMetry, Zephyr, and others—serve customers across the API and software quality space. The Account Executive I, Swagger role drives new business growth by selling Swagger’s API development and lifecycle solutions, builds relationships with developers and platform teams, and manages the full sales cycle from prospecting to close across commercial and growth accounts. The position requires 1–3 years of SaaS sales experience and comfort selling developer tools or API/cloud solutions, with a collaborative culture, hybrid work options, and an estimated annual cash compensation (base plus on-target commission) of $110,000.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability that integrate across the SDLC to ensure software works as intended. It serves 32,000 organizations, including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft, with open-source tools downloaded over 100 million times a month and more than 30,000 GitHub stars, under brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company promotes ethical practices, social responsibility, and an inclusive workplace, with a global presence from Somerville to offices in Galway, Bath, Wroclaw, and Bangalore. It is hiring an Account Executive to drive New Business and support global expansion, offering uncapped earnings, accelerators, sales incentives, and a collaborative environment plus ongoing professional development. Candidates should have 3+ years of software sales experience with a quota, strong communication and presentation skills, a self-starter attitude, and familiarity with LinkedIn Sales Navigator, ZoomInfo, Salesforce, and Outreach, with a focus on building new relationships and institutionalizing SmartBear solutions in customers’ development processes.

SmartBear delivers application integrity for modern tech stacks with AI-speed governance, offering deep test automation, API lifecycle management, and observability across the SDLC to raise the quality standard of software delivery. It is trusted by 32,000 organizations—including 75% of the largest financial institutions and brands like Adobe, JetBlue, and Microsoft—and its open-source tools are downloaded over 100 million times per month with 30,000+ GitHub stars, under brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr. The company emphasizes an inclusive, mission-driven culture with pay transparency, a global presence, and a focus on making the technology-driven world better, inviting exploration at smartbear.com and on social channels. The Sales Development Representative role in Somerville, MA involves supporting Account Executives, following up inbound leads, and running targeted outbound ABX campaigns to generate pipeline, using a robust tech stack including Salesforce, Outreach, ZoomInfo, Gong, LinkedIn Sales Navigator, 6sense, Drift, and AppAnnie, with potential promotion to AE within 12 months. Requirements include 1–2 years in a customer-facing role, strong communication, coachability, and local residence to Somerville, with a compensation package of base plus on-target commission in the $50,000–$60,000 range plus benefits and opportunities for growth in a high-energy, collaborative environment.

SmartBear delivers application integrity for modern tech stacks, providing continuous, measurable assurance and AI-speed governance, with deep test automation, API lifecycle management, and observability across the SDLC to raise the quality standard for application delivery teams. It is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and brands such as Adobe, JetBlue, and Microsoft, and its open-source tools are downloaded more than 100 million times per month with over 30,000 GitHub stars, under leading brands like Swagger, TestComplete, Reflect, QMetry, and Zephyr. SmartBear aims to meet customers where they are and to make the technology-driven world a better place, with global offices and a presence on LinkedIn, X, and Reddit; learn more at www.smartbear.com. The Renewals Specialist role is about building enduring customer relationships, acting as a trusted advisor, and driving retention and expansion by aligning customer goals with SmartBear solutions, fostering onboarding and adoption to maximize license use, and pursuing upsell and cross-sell opportunities. Requirements include 1-2 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management/customer success experience preferred, strong customer focus and communication skills, and the ability to consult remotely or onsite; SmartBear emphasizes career growth, an inclusive culture, equal employment opportunity, pay transparency, and offers a compensation package with a base range of $80,000–$85,000 plus on-target commission.

Miro’s AMER Customer Support team, centered in Austin with a hybrid model (two days per week in the Austin hub), aims to solve customer problems quickly with empathy while supporting the Americas across time zones. As Manager, Customer Support AMER, you’ll lead the regional team (Tier 2 reps and Tier 3 technical support) and oversee Tier 1 outsourced support for AMER time zones, reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC leaders. Key responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts while aligning with the Tier 4 escalation/incident response team on complex cases. Requirements include 5+ years in customer-facing SaaS roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support, a strong data-driven mindset, coaching ability, servant leadership, cross-functional collaboration, and language skills such as Portuguese or Spanish (a plus). The role offers a benefits package including equity, wellbeing perks, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific details available on Miro’s Global Benefits board.

The Austin hub role is part of Miro’s Workplace Operations, designed to implement policies and create a safe, welcoming, world-class hub experience within the Integrated Workplace Excellence framework. Miro is seeking a passionate, people-first Workplace Coordinator to be the front-of-house face of the Austin hub, with growth potential across operations, vendor management, and events, backed by a global team. Key duties include welcoming employees and guests, managing visitor flow and venue readiness, coordinating space, supplies, and building maintenance, supporting onboarding and events, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. Requirements include 2+ years in workplace operations or related fields, a strong hospitality mindset, excellent organizational and communication skills, proactivity, ability to thrive in a fast-paced environment, and full-time on-site availability in Austin five days a week with familiarity with workplace tools and AI-enabled productivity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro highlighting its diverse, inclusive culture and global presence across multiple hubs.

The role is Manager, Customer Support AMER at Miro, leading the regional Tier 2 and Tier 3 team based primarily in Austin and overseeing Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. You’ll lead and develop a mixed team, run regular 1:1s, coaching, and ticket QA, and drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, while confidently handling escalations. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, work with Tier 4 escalations for complex issues, and collaborate cross-functionally with Support Excellence, Product, and Engineering to improve the customer experience and support delivery. Requirements include 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 ICs), experience with outsourced/BPO teams, strong data-driven decision-making and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and proficiency in Portuguese (Brazilian) or Spanish is a plus; the role is based in Austin with a hybrid schedule (2 days/week in the hub). Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, plus a culture focused on belonging, collaboration, and a mission to empower teams to create the next big thing; the posting also notes a recruitment privacy policy.

The company is seeking an enthusiastic, people-first Workplace Coordinator to be the face of Miro’s Austin hub, with opportunities for growth into broader operations, vendor management, and events supported by a global team. You’ll own the front-of-house and visitor management, ensure space readiness and daily presentation standards, coordinate supplies and maintenance, support employee experiences and onboarding, and anchor the North America remote service desk on-site. Requirements include a minimum of 2 years in workplace operations, hospitality, office coordination, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin, five days a week. Competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The offer includes benefits like equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details available, and Miro emphasizes diversity, inclusion, and a mission to empower teams.

The Manager, Customer Support AMER will lead the regional team (Tier 2 and Tier 3) based mainly in Austin while overseeing Tier 1 outsourced support for AMER time zones, and will be part of the Global Support Leadership team collaborating with EMEA and JPAC. Responsibilities include developing a mixed team, conducting regular 1:1s and coaching, performing ticket QA, and driving regional performance against targets like CSAT, QA scores, SLA adherence, AHT, and backlog health. The role also involves handling escalations, supporting top customer cases, partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with Tier 4 for complex incidents, and working with Product and Engineering to drive continuous improvement. Requirements are 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, cross-functional collaboration, and multilingual skills (Portuguese/Spanish a plus). Perks include global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), a hybrid Austin-based model, and a culture focused on belonging and collaboration as Miro scales to serve 100M+ users across 1,600+ employees.

The Operations function within the Workplace department uses a data-driven approach to design policies that underpin a safe, secure, world-class hub experience as part of Miro’s Integrated Workplace Excellence framework. The Austin hub is a key US site, and this role will be its face, focusing on hospitality and a warm, welcoming office experience with growth opportunities across operations, vendor management, and events, supported by a global team. You will be the front-of-house ambassador, handling visitor management, space readiness, hospitality setup, and daily presentation; coordinate supplies and maintenance; support onboarding, internal events, and workplace communications; and serve as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role; a natural hospitality mindset; strong organizational and communication skills; a proactive, solutions-focused approach; and full-time on-site availability in Austin, five days a week. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details available; Miro emphasizes diversity, inclusion, and belonging and provides information about life at Miro and the recruitment privacy policy.