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GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, trusted by millions and by many Fortune 100 companies. The company also treats AI as a core productivity multiplier and maintains a high-performance, inclusive culture where every voice is valued. The role supports strategic large prospects and customers, provides account leadership in pre- and post-sales, ensures rollout and adoption of GitLab products, voices customer needs by contributing product ideas, and generates qualified leads with strategic channel partners while delivering activity forecasts and reports. Responsibilities include using a consultative approach to discuss business issues, develop formal quotes or proposals, create account plans, collaborate with Marketing, and relay customer needs to product managers and technical support. Requirements include a strong desire to benefit customers, proven account management and large-organization selling experience, excellent negotiation, presentation and closing skills, and preferred experience with Git, software development tools, and application lifecycle management; GitLab is an equal opportunity employer and some travel may be required.

GitLab is an AI-powered DevSecOps platform trusted by tens of millions of users and many Fortune 100 companies, with a culture that emphasizes AI-driven productivity and inclusive collaboration. The Strategic Account Executive on the AMER Enterprise team helps large, regulated organizations adopt and expand GitLab’s platform, guiding end-to-end DevSecOps and software delivery transformations across CI/CD, security, and infrastructure modernization. You’ll drive the full B2B sales cycle in large enterprises, provide account leadership pre- and post-sale, coordinate with Solutions Architects, Customer Success, Support, and partners, and develop structured account plans to drive adoption, expansion, and retention. Requirements include proven success selling into large enterprises with multi-stakeholder, consultative sales, ability to build C-level relationships, strong negotiation and communication, and preferred experience with Git or software development and security tools. The role is remote (US-based salary range $98,600–$174,000 with up to 100% incentive pay), part of a distributed Enterprise Sales team, with comprehensive benefits and a strong commitment to equal opportunity and inclusion.

GitLab is an intelligent DevSecOps orchestration platform trusted by over 50 million users and more than half of the Fortune 100, built on a culture that treats AI as a core productivity multiplier and values collaboration, learning, and inclusion. The Strategic Account Executive for Korea will own and grow GitLab's enterprise relationships in Korea, leading the full sales cycle from prospecting through rollout, adoption, and long-term value realization using a consultative approach. You’ll develop account plans, generate qualified leads with strategic channel partners, coordinate pre- and post-sales resources, ensure successful rollout and expansion, and maintain clear activity, pipeline, and forecast reporting while acting as the voice of the customer. The role requires experience managing complex enterprise sales cycles in Korea, strong prospecting and account management skills, proficiency in leading pre- and post-sales efforts, and adeptness at consultative selling and effective communication, with familiarity in software development tools and alignment with GitLab’s values. It sits within the Northeast Asia enterprise sales team in an all-remote setup, offering benefits like flexible PTO, equity, and growth opportunities, along with GitLab’s committed equal-opportunity and inclusive-hiring policies.

GitLab is an intelligent orchestration platform for DevSecOps that boosts developer productivity, operational efficiency, and security, with AI embedded as a core productivity multiplier and a large user base that includes a majority of the Fortune 100. The Staff Backend Engineer (Python) role on the Duo Chat team in AI Engineering leads the backend architecture powering GitLab Duo Chat across the DevSecOps platform, solving secure, scalable AI-powered chat workflows and guiding integration of large language models and providers such as Google Vertex AI. Responsibilities include defining the Duo Chat technical architecture and roadmap, delivering secure, well-tested backend solutions in Python and Ruby on Rails, designing GraphQL APIs, improving observability and debugging, reducing technical debt, mentoring engineers, and participating in Tier 2 on-call rotations. Qualifications include production experience with Python backend services, ability to set a technical direction and roadmap, REST/GraphQL API design with scalability and maintainability, hands-on LLM integration, strong PostgreSQL SQL skills, mentoring experience, and comfort working across Python and Ruby on Rails with openness to learning transferable skills. The Duo Chat team is a small, cross-functional, asynchronously collaborating group within GitLab's AI Engineering organization, operating remotely across time zones, with benefits such as Flexible PTO, equity compensation and employee stock purchase plan, growth and development funds, parental leave, and home office support, along with a strong commitment to equal opportunity and accommodations.

GitLab describes itself as an intelligent orchestration platform for DevSecOps used by 50M+ registered users and many Fortune 100 companies, with a culture that embraces AI, collaboration, and high performance. The role is Staff Engineer, Secrets Management, within the Secrets Management team in the Pipeline Security group, responsible for GitLab Secrets Manager (OpenBao-powered) and its integration across CI/CD for secure, multi-tenant secrets at scale. In the first year, success means a scalable architecture for GitLab Secrets Manager, reliable GitLab.com performance, strong cross-team alignment, and active participation in OpenBao governance and upstream contributions. You will lead architectural direction, own the GitLab/OpenBao integration (namespaces, authentication, policy), collaborate across Pipeline Security, Authentication, and Platform teams, mentor engineers, and engage with customers to understand needs and communicate roadmap. Qualifications include experience with secrets management systems and multi-tenant HA design, cryptography and key management concepts, authentication/authorization integrations (JWT/OIDC, mTLS), Go and Ruby on Rails product integrations, open source contributions, and strong remote collaboration; the US base salary range is $131,600–$282,000 plus benefits and equity, and GitLab is an equal opportunity employer offering remote roles worldwide.

GitLab is an AI-enabled DevSecOps platform that helps organizations ship better, more secure software faster, trusted by over 50 million users and more than half of the Fortune 100, with a culture that embraces AI as a core productivity multiplier and values every voice. The Senior Backend Engineer on the Pipeline Security team will own GitLab's native Secrets Manager (built on OpenBao), guiding architecture in Ruby on Rails and Go and decisions around RBAC, GraphQL APIs, and Kubernetes deployment configurations toward general availability. You'll build secure backend features, design complex security architectures for secrets access control and pipeline security, lead RBAC and GraphQL developments, own features end-to-end, and collaborate with Product and security to deliver iteratively, including building Helm charts and validating in Kubernetes environments. You should have production-quality Ruby on Rails backend experience with secure design, knowledge of CI/CD concepts and how pipelines can be misconfigured or exposed, familiarity with secrets management (HashiCorp Vault helpful), strong cross-team communication, and willingness to learn Go, container security, and software supply chain security. The Pipeline Security team focuses on native secrets management and SLSA Level 3 capabilities, works asynchronously across regions, and GitLab offers remote roles with benefits such as flexible PTO, equity, growth fund, parental leave, and accommodations, while maintaining an equal opportunity, inclusive workplace.

GitLab is an intelligent DevSecOps platform that boosts developer productivity, efficiency, security, and digital transformation, trusted by over 50 million users and many Fortune 100 companies, with an AI-first culture that encourages everyone to use AI in daily work. The Senior Backend Engineer (Ruby on Rails) role in the Plan: Knowledge group focuses on the Wiki, Pages, Markdown, and text editor backends and on AI-powered features like the planner agent and MCP integrations that connect GitLab’s GraphQL APIs to external tools. You’ll lead backend architecture for these capabilities, build AI agents, architect MCP integrations, improve reliability and performance across code, PostgreSQL, Redis, and background jobs, and collaborate with frontend, Product, UX, and Security while mentoring others. Requirements include strong Rails backend experience with ActiveRecord and Redis, GraphQL API design and performance tuning, PostgreSQL optimization for high-traffic systems, experience with AI agents or intelligent workflows, MCP familiarity, and strong cross-functional communication and leadership. The Plan: Knowledge team is a six-engineer group that works asynchronously with a Product Manager, Engineering Manager, Product Designer, and Technical Writer, and GitLab offers benefits like flexible PTO, equity, parental leave, and a strong commitment to equal opportunity and inclusive hiring practices.

GitLab is an AI-enabled DevSecOps orchestration platform trusted by over 50 million registered users and more than half of the Fortune 100, helping teams ship better, more secure software faster. The company emphasizes AI as a core productivity multiplier and a culture of continuous knowledge exchange where every voice is valued. The New Business Account Executive role for the Nordics focuses on net-new logo acquisition, building pipeline, and managing the full sales cycle from first outreach to close in a greenfield market. Candidates should have B2B SaaS net-new acquisition experience, strong discovery and multi-stakeholder selling skills, fluency in Swedish or Danish, and proficiency with a modern sales stack (Salesforce, Clari, Outreach, ZoomInfo/Cognism, LinkedIn Sales Navigator, Gong, 6sense). The New Business team operates like a startup within GitLab, collaborating with a dedicated SDR pod, Solutions Architecture, Marketing, and Customer Success, with flexible benefits, remote-first hiring, and an equal opportunity policy that includes accommodations as needed.

GitLab is an AI-powered DevSecOps platform that aims to boost developer productivity, security, and digital transformation, trusted by millions and Fortune 100 companies, with AI embedded in its culture. The role is New Business Account Executive for the Netherlands, focused on net-new logos, building pipeline, engaging C-level and senior buyers, managing the full sales cycle, and reporting to the Director of New Business Sales. Responsibilities include managing the full acquisition cycle, multi-channel prospecting, discovery and qualification, navigating multi-stakeholder buying groups, developing strategic territory plans, partnering with Solutions Architecture and Customer Success for evaluations and handoffs, applying MEDDPICC and Command of the Message, and maintaining Salesforce records. Requirements include B2B SaaS net-new logo experience, ability to build territories from scratch, familiarity with consumption-based models, strong discovery and executive-level selling skills, multi-opportunity management, proficiency with the modern sales tech stack, and Dutch language proficiency. The New Business team operates like a startup within GitLab, is remote-first with global reach, focusing on greenfield growth and outbound strategies, and GitLab offers benefits such as flexible PTO, equity, growth fund, parental leave, and home-office support, along with a strong commitment to equal opportunity, non-discrimination, recruitment privacy, and accommodations.

GitLab is an intelligent DevSecOps orchestration platform that increases developer productivity, improves operational efficiency, reduces security and compliance risk, and accelerates digital transformation. It counts over 50 million registered users and many Fortune 100 companies among its users, and it treats AI as a core productivity multiplier across its team. The role described is Principal Product Manager for AI Developer Tools, responsible for strategy and roadmap for GitLab Duo’s CLI and IDE extensions to bring AI-native experiences to developers’ workflows. Responsibilities include owning the CLI roadmap, partnering with engineering and design, conducting hands-on discovery with developers, coordinating launches, and staying current on the AI coding assistant landscape while contributing as a senior IC on the AI Product team. Requirements include product management experience for developer-facing products, a strong technical background with CLI familiarity, knowledge of AI coding assistants, remote-global eligibility with a US salary range of $170,000–$240,000, and a commitment to GitLab’s equal opportunity and accommodation policies.

GitLab describes itself as an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, security, and digital transformation, with AI as a core productivity multiplier across the team. The Engineering Manager for Composition Analysis will lead a team building software composition analysis and container scanning capabilities to help customers find and fix vulnerabilities, shaping priorities, architecture, and agile processes to maintain effective security offerings. In the first year, the role will drive initiatives like auto-remediation of vulnerable packages, auto AI fixes for breaking changes, scanning unmanaged C/C++ dependencies, static reachability analysis, and snippet detection for open source dependencies. Responsibilities include leading engineers, driving security initiatives, managing roadmaps and project plans, running agile processes, guiding architecture, and ensuring high-quality, consistent application security approaches across GitLab's platform. The Composition Analysis team is distributed within GitLab's security product area and is focused on software composition analysis and related remediation workflows; the position is remote with a United States base salary range of $131,600–$282,000, includes benefits, and emphasizes equal opportunity and location-based eligibility with privacy considerations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with AI embedded as a core productivity multiplier across the team. The company promotes a high-performance culture guided by its values and continuous knowledge exchange, where every voice is valued and innovation thrives. A strong partner ecosystem is critical to GitLab’s growth, with Partner Account Managers (internal name Ecosystem Sales Managers) recruiting and managing relationships with System Integrators, solution providers, MSPs, and hyperscalers like AWS and Google, to design joint business plans and govern go-to-market efforts. The MEA Ecosystem Sales Manager role centers on leading major ecosystem partner initiatives, developing long-term growth plans, coordinating across sales and support teams, driving demand and pipeline, and delivering quarterly business reviews, requiring experience selling software development tools via partnerships, a robust MEA partner network, cloud/open-source expertise, and English and Arabic fluency, with travel up to 50% and Salesforce familiarity. GitLab offers remote global employment with benefits such as flexible PTO, equity, growth and development funds, parental leave, and home office support, and is an equal opportunity employer with a comprehensive non-discrimination policy and accommodation options for applicants.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, operational efficiency, security, and digital transformation, trusted by over 50 million users and many Fortune 100 companies. The company treats AI as a core productivity multiplier and expects all employees to incorporate AI into their daily workflows, fostering a high-performance, values-driven culture where every voice is valued. The Director, Renewals EMEA role leads the regional renewals strategy and end-to-end renewal processes, working with Sales, Customer Success, channel partners, Revenue Operations, and Legal to improve forecast visibility, manage risk, and pursue expansion opportunities. Candidates should have experience leading renewals or related customer-facing functions in SaaS, the ability to hit revenue goals, strong team leadership and cross-functional influence, data-driven decision-making, and comfort working in a remote environment. The Renewals team focuses on clear processes and customer retention, and GitLab offers remote-friendly work, a range of benefits, equal opportunity employment, and accommodations, while encouraging applicants from diverse backgrounds and providing information on location and privacy.

GitLab is an intelligent DevSecOps platform used by 50M+ registered users and trusted by more than half of the Fortune 100, with AI framed as a core productivity multiplier and a high-performance, value-driven culture where every voice is valued. The Commercial Account Executive, Mid-Market role is the primary contact for mid-market customers (250–1,999 employees), owning a broad book of business, guiding complex sales cycles, driving adoption, reducing churn, and collaborating with cross-functional teams using value-based selling and methodologies like MEDDPICC and Command of the Message. You’ll articulate GitLab’s AI-powered DevSecOps value to prospects, build and maintain a healthy pipeline through outbound prospecting, document buying criteria and stakeholders, and work with sales development, customer success, renewals, marketing, partners, and technical teams to deliver a cohesive pre- and post-sales experience. Requirements include SaaS sales experience, mid-market territory ownership, strong relationship-building, outbound prospecting, cross-functional collaboration, clear communication, interest in GitLab/open source, willingness to travel, and a transferable sales background. The role is remote, with United States salary range $66,300–$117,000 plus incentive pay up to 100% of base, and benefits like flexible PTO, equity, parental leave, home office support, and more; GitLab is an equal opportunity employer that provides accommodations and adheres to location-based eligibility guidelines.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, efficiency, security, and digital transformation, with over 50 million registered users and Fortune 100 customers trusting the platform. The company emphasizes embracing AI as a core productivity multiplier and fostering a high-performance, inclusive culture where every voice is valued. The Account Executive role is based in Europe with a Greece focus (locations include UK, Netherlands, France, Germany, or Ireland) and is remote, selling to organizations up to 2,000 employees to adopt GitLab’s AI-powered DevSecOps platform, while managing a broad book of business and the full sales cycle. You’ll articulate GitLab’s value, lead opportunities from discovery to close, document buying criteria and processes, contribute to root-cause analyses, maintain accurate pipeline data, and provide product feedback to public issue trackers and the sales handbook. The position requires proven software sales success, strong communication and negotiation skills, willingness to travel per policy, and GitLab offers benefits such as flexible PTO, equity, growth opportunities, and a firm commitment to equal opportunity and accommodations.

GitLab is an intelligent DevSecOps platform that aims to boost developer productivity, operational efficiency, security and compliance, and digital transformation, trusted by over 50 million users and a majority of Fortune 100 companies, with a culture that treats AI as a core productivity multiplier. The Commercial Account Executive will be the primary connection to mid-market customers (up to 4,000 team members), owning a broad book of business and guiding the full sales cycle while aligning GitLab’s AI-powered platform to customer business outcomes. In the first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes, and acting as the voice of the customer to improve internal processes and the sales handbook. Required qualifications include proven success in software sales, ability to guide buyers through buying criteria and processes, experience with pipeline management and win/loss analysis, strong negotiation skills, German fluency, and a willingness to travel, with alignment to GitLab’s values. The Mid-market Sales team is a distributed, remote group that collaborates with marketing, BD, and technical teams, and GitLab offers flexible PTO, equity, growth funds, parental leave, home office support, and a commitment to equal opportunity and accommodation.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, operational efficiency, reduces security and compliance risk, and accelerates digital transformation, trusted by over 50 million users and more than half of the Fortune 100, with AI embedded as a core productivity multiplier. The Billing Analyst role supports global billing operations across the order-to-cash process, handling subscription validation, invoice generation, reconciliation, and issue resolution, and works closely with Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations teams in a fully remote, asynchronous environment. You’ll work in systems like Salesforce and Zuora Billing to maintain data quality, process workflows that sync quote and billing information, monitor billing case queues, respond to inquiries, perform reconciliations, investigate deal configurations, and escalate issues as needed, while contributing to user acceptance testing, process improvements, and change management. Desired qualifications include experience in high-volume subscription billing, strong attention to detail, ability to learn Zuora Billing and Salesforce, excellent written and verbal communication, and a collaborative, cross-functional mindset, with Slack familiarity preferred. The Billing team is a centralized, fully remote, global unit within Accounting Operations; the US base salary range is $58,800–$126,000 with potential incentive pay up to 100%, plus benefits such as flexible PTO, equity, parental leave, home office support, and a strong commitment to equal opportunity and inclusive hiring.

GitLab presents itself as an intelligent DevSecOps orchestration platform trusted by over 50 million users and a large portion of the Fortune 100, emphasizing AI-enabled productivity and a high-performance, values-driven culture. The role is an Intermediate Backend Engineer on the Knowledge Graph team, building a Rust-based graph data service that powers GitLab Duo agents, analytics, and architecture features across deployments, using ClickHouse, NATS JetStream, and the Data Insights Platform. Responsibilities include delivering backend features, maintaining integrations with Rails and the Data Insights Platform, contributing to system design, and improving reliability, observability, and operational readiness, while collaborating with product, data, infrastructure, security, and AI teams. Required qualifications include production backend experience, proficiency in at least one modern language with strong interest or experience in Rust, exposure to distributed data or analytics, interest in graph data modeling, and comfort with AI-assisted development and asynchronous cross-team communication. The role is remote with a US base salary range of $98,000–$210,000, plus benefits; GitLab commits to equal opportunity and inclusive recruitment policies, with location-based eligibility and a privacy policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour annual enterprise professional services subscription designed to help customers design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves as needs change, serving as trusted advisors to both business and technical stakeholders. What you’ll do includes leading discovery, facilitating alignment on outcomes and adoption milestones, conducting collaboration/workspace assessments, designing governance structures and change-management plans, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes, and tracking progress against milestones while flagging risks. What you’ll need covers 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and synthesize insights, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business-level English. What’s in it for you includes a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), joining a diverse team, Miro’s mission to empower teams with belonging and inclusion, and information about recruitment privacy policies.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription for enterprise customers that provides 240 hours per year to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery to understand goals and pain points, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and partnering with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; knowledge of Human-Centered Design/Design Thinking/Agile; fluency in Miro or similar platforms; and near-native Japanese with business-level English. What’s in it for you includes a global benefits package with equity, wellbeing, an annual Learning & Development stipend, and a WFH equipment allowance; a diverse, collaborative culture; and location-specific benefits as described in Miro’s Global Benefits board.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts as needs change. Responsibilities include leading discovery and alignment, conducting collaboration, workflow, and workspace assessments, designing governance structures, guiding change management, coaching on best practices and AI-enabled templates, facilitating workshops across Agile, product development, design thinking, and strategy, building prototypes and reusable workflows, and tracking milestones and risks. Required qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt new tools; familiarity with governance frameworks and workspace architecture; knowledge of Human-Centered Design or Design Thinking; fluency in Miro or similar platforms; and near-native Japanese with business English. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, L&D stipend), a diverse, collaborative team, and information about location-specific benefits; Miro emphasizes belonging and inclusion and shares its recruitment privacy policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, Miro’s annual enterprise professional services subscription that provides 240 hours per year to help customers design, implement, and scale collaboration solutions across teams, functions, and geographies. They collaborate with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that adapts as needs evolve. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, partnering with IT/Admin, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with governance frameworks and workspace architecture, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro (or similar), and near-native Japanese with business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, diversity, and collaboration, and recruitment privacy is described in their policy.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

The Innovation Architect in Miro's MOST program serves as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro architectures and acting as a trusted advisor to both business and technical stakeholders. MOST is Miro’s annual professional services subscription offering 240 hours per year to help enterprise clients design, implement, and scale collaboration solutions across teams, functions, and geographies. Key responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams, prototyping templates, partnering with IT/Admin, tracking milestones, and providing ongoing advisory support throughout the subscription. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong discovery and cross-functional enablement experience, familiarity with governance/workspace architecture, experience with human-centered design or design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a global benefits package (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), a diverse and inclusive culture, and a focus on staying current with Miro and AI innovations to continually grow guidance and impact.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

The Innovation Architect at MOST acts as a Solution Architect for Miro Optimization Services & Training, the MOST subscription that provides 240 hours per year for enterprise customers to design, implement, and scale Miro-based collaboration solutions. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching teams, facilitating workshops, prototyping templates, partnering with IT, and tracking milestones to adjust plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile transformation, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, Human-Centered Design/Design Thinking, fluency in Japanese (near-native) and business-level English, and strong communication and adaptability. Benefits highlighted include a global package (equity, wellbeing benefit, WFH allowance, L&D stipend) and a culture focused on diversity and inclusion, with Miro describing its mission and values and providing privacy information.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, building governance frameworks, guiding change management, coaching on best practices and templates, prototyping reusable workflows, and tracking milestones while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to drive structured discovery and cross-functional adoption; familiarity with governance frameworks and workspace lifecycle; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business English proficiency. Benefits include a global package (equity, wellbeing benefit, WFH equipment allowance, Learning & Development stipend), a diverse, collaborative culture, and ongoing opportunities to stay current on Miro innovations and AI features to enhance guidance.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap that evolves as needs change. They lead discovery to understand goals and pain points, facilitate alignment sessions, conduct collaboration and workspace assessments, synthesize insights, and design governance structures (workspace structure, naming, access, lifecycle, templates) to reduce risk and support long-term scalability. They coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; they facilitate workshops across Agile ceremonies, product development, innovation, design thinking, and strategy, build lightweight prototypes and reusable workflows, and partner with IT/Admin to standardize workspace setup and governance while providing ongoing advisory support and tracking milestones. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and lifecycle management, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, near-native Japanese and business-level English, plus benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location differences noted and a focus on belonging and inclusion.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

The Innovation Architect is a Solution Architect within Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and outcomes-driven roadmaps, while acting as a trusted advisor to both business and technical stakeholders. They lead discovery aligned to the 240-hour MOST allocation, facilitate vision and prioritization sessions, assess workflows and workspace setups, design governance frameworks, and guide change management and adoption milestones while coaching teams on best practices, templates, and AI-enabled techniques. They build prototypes and reusable workflows, partner with IT/Admin to standardize governance and reduce tool sprawl, and proactively track progress against milestones, flag risks, and help re-prioritize work as needs evolve. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and lifecycle management, and near-native Japanese with business-level English proficiency; fluency in Miro or similar platforms is preferred. Benefits include equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, and inclusion as part of its mission to empower teams.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven, evolving solution roadmap. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, and coordinating with IT to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and design thinking/Agile methods, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits such as equity, wellbeing perks, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture focused on belonging and continuous growth.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.

Zendesk is recruiting a Corporate Account Executive to grow its Australia-based B2B SaaS sales by hunting new opportunities, closing deals, and deepening relationships aligned to customers' goals. The role involves driving top-line revenue, managing and expanding accounts, cross-selling, using data and customer history to prospect and retain clients, leading competitive sales cycles, and maintaining a Salesforce-based pipeline with accurate forecasts. Qualifications include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven target record, strong presentation and negotiation skills, and familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal opportunity, and an inclusive culture, noting that AI may be used in screening and accommodations are available for disabilities where applicable. The company describes its mission as delivering an intelligent heart of customer experience and enabling collaboration across global offices, with some in-office attendance required as determined by the hiring manager.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk's Core Services team in Melbourne is building the AI-powered backbone of its global customer experience, responsible for high-scale distributed systems and embedding AIOps to automate incident triage and boost developer productivity. You’ll lead and empower a cross-functional team, define the modernization roadmap for platform components (Orchestration, Data Delivery, Auth), and balance keeping the lights on with bold innovation. You’ll pioneer MLOps by establishing deployment patterns for platform-facing models, focusing on embeddings, ranking, and observability, while driving execution with PMs using DORA metrics and error budgets and advocating operational excellence with modern CI/CD, canary deployments, and strong observability. The ideal candidate has 2+ years of production leadership, 5+ years in complex distributed systems (Ruby, Java, or Scala), deep cloud-native experience with AWS, Kubernetes, and CI/CD, plus a strong interest in AIOps/MLOps and clear communication. Zendesk offers a hybrid Melbourne-based role with competitive pay and benefits, a commitment to diversity and inclusion, and accommodations on request, with bonus points for SaaS-scale experience, SageMaker/MLflow or vector search familiarity, and a track record of major re-architectures that reduced costs or improved velocity.

Zendesk is hiring a Partner Sales Executive for the EMEA region who will build, own, and operationalize the partner-led business plan, recruit and onboard partners, and coordinate with Zendesk Direct Sales to achieve revenue and profitability goals. The ideal candidate has a hunter mentality, a proven track record of quota attainment in B2B SaaS, and strong skills in partner and customer success. Responsibilities include building a powerful partner ecosystem aligned with GTM priorities, hitting partner sales targets across new business and expansion, evaluating partner capacity and filling gaps with new partners, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners. They will align regional sales with partner efforts, act as a liaison to facilitate GTM activities, collaborate with Marketing for joint GTM initiatives, maintain CRM data and accurate weekly forecasts, and drive a strong new business pipeline. Zendesk emphasizes its mission as the intelligent heart of customer experience, offers hybrid work, is an equal opportunity employer committed to diversity and inclusion, and notes that AI may screen applications with accommodations available for applicants with disabilities.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, focusing on benchmarking, evaluation, and inference tooling to deliver reliable, safe, and cost-effective AI-powered customer experiences. The role involves building production-grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, and orchestration for multi-step agentic workflows, in partnership with ML researchers, applied teams, and product managers. Responsibilities include developing benchmarking frameworks, LLM proxy routing and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and cost per call, and creating evaluation suites and gold-standard datasets for tickets, summaries, intent detection, and recommendations. Qualifications include 5+ years of production ML or backend experience, strong Python and distributed-systems skills, Kubernetes/Docker and cloud experience, and experience designing and running evaluation pipelines and A/B/offline tests, plus clear communication to translate tradeoffs into product decisions; preferred qualifications cover experience with LLM vendors, agentic orchestration, cost attribution, and an advanced degree. The role is based in Pune, India (on-site) with a hybrid schedule, and Zendesk notes location eligibility (Karnataka or Maharashtra) along with its commitment to diversity, inclusion, AI screening policies, and accommodations for applicants.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, with products used by over 100 million users including Fortune 500 companies like Google, GE, and NBC Universal. The company grounds its culture in innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, while fostering a diverse, respectful, and inclusive environment with a hybrid, flexible work model. It has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and partners with leaders like Google, Atlassian, and Microsoft. The Sales Team drives growth for SMB customers through scalable, operational engagement, featuring roles like the Scaled Account Specialist who manages a large portfolio of low-touch accounts (including renewals, expansions, upgrades, downgrades, and cancellations) and the Transactional Business Team focused on automated outreach to maximize retention and revenue. The role requires a bachelor’s degree, 1-2 years of experience, strategic and organized thinking, strong communication, and a hybrid Raleigh-based schedule (in-office Tuesdays and Thursdays), with preferred CRM experience and a curious, problem-solving mindset.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it anchors its culture in innovation, excellence, empowerment, initiative and ownership, with teamwork over ego. The company is a hybrid workplace that supports remote, in-office, or mixed arrangements to maintain a healthy work-life balance. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. A Solutions Consultant delivers a broad range of services and thought leadership to help customers leverage the Lucid Collaboration Suite to achieve business outcomes, including strategies on hybrid work, innovation, agile, change enablement, implementation, and end-user skills development. Requirements include 3-5 years of consultative service experience, a technical BA/BS (master’s preferred), strong engagement management and communication skills, a proven ability to build customer relationships and drive measurable outcomes, and a hybrid South Jordan role with two in-office days (Tuesday and Thursday); preferred qualifications include experience in technical/R&D roles, large SaaS rollouts, and global customer engagements.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego. The company emphasizes diversity, inclusion, and a hybrid work model that supports remote work, office-based work, or a mix depending on role and team. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, with solutions used by over 100 million users and clients like Google, GE, and NBC Universal, plus partnerships with Google, Atlassian, and Microsoft. The Emerging Enterprise Expansion Account Executives role focuses on accelerating strategic growth within Lucid’s existing customer base, deepening relationships across multiple personas, and expanding adoption of the Lucid Visual Collaboration Suite through value-based selling and cross-functional collaboration. Requirements include 4+ years of quota-carrying closing experience in B2B SaaS, strong communication, the ability to thrive in a dynamic environment, and hybrid availability in South Jordan, UT on Tuesdays and Thursdays; preferred qualifications include experience driving expansions/renewals within existing accounts, Salesforce and Outreach proficiency, and a bachelor’s degree.

Lucid Software leads in visual collaboration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, individual empowerment, initiative and ownership, and teamwork over ego. The company champions diverse perspectives and an inclusive culture, and supports a hybrid workplace with remote, in-office, or mixed setups based on role needs. Lucid has earned global recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves more than 100 million users worldwide, making it the most used visual collaboration platform by the Fortune 500. Customers include Google, GE, and NBC Universal, and the company partners with leaders like Google, Atlassian, and Microsoft. Emerging Enterprise Expansion Account Executives focus on expanding adoption within existing accounts, managing a defined book of business, driving outbound activity and renewals, forecasting pipeline, and collaborating with cross-functional teams, requiring 4+ years of quota-carrying closing experience and hybrid Raleigh, NC availability (in the office Tuesdays and Thursdays), with preferred qualifications such as Salesforce experience and a bachelor’s degree.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it promotes values like innovation, excellence, empowerment, initiative, ownership, and teamwork within a respectful, inclusive, hybrid workplace. The company has earned global recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves over 100 million users worldwide, with customers such as Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. The Corporate New Logo Account Executives role drives strategic growth by acquiring and expanding high-potential Corporate/Emerging Enterprise accounts, owning the full sales cycle from prospecting to closing, and collaborating with Marketing, Solutions Engineering, and Customer Success to deliver strong customer outcomes. Responsibilities include building pipeline, deepening stakeholder relationships, delivering exceptional customer experiences to support renewals and expansion, outbound prospecting, forecasting, becoming a Lucid Suite subject-matter expert, and supporting team initiatives beyond quota in line with the “Teamwork Over Ego” value. Requirements include 4+ years of closing experience in B2B software sales (SaaS preferred), proven quota attainment, full-cycle sales expertise, strong communication skills, and the ability to work from the South Jordan, UT office two days per week; preferred qualifications include Salesforce experience, CRM familiarity, managing many prospects and opportunities, experience with Outreach, and a BA/BS, with reference #LI-MG1.

Lucid Software is a leader in visual collaboration with products like Lucidchart, Lucidspark, and airfocus, guided by core values of innovation, excellence, empowerment, initiative, and teamwork over ego, in a diverse, inclusive, hybrid work environment. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, including customers like Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. The Corporate New Logo Account Executives role drives strategic growth by owning the full sales cycle for high-potential Corporate/Emerging Enterprise accounts, collaborating with Marketing, Solutions Engineering, and Customer Success to deliver value and support long-term expansion. Responsibilities include prospecting, qualifying, building pipeline, demos, negotiating, closing, deepening executive relationships, ensuring adoption, delivering accurate forecasts, and becoming a Lucid Suite subject-matter expert while embodying Teamwork Over Ego. Requirements include 4+ years of B2B SaaS closing experience with a proven quota track record, strong full-cycle sales and communication skills; preferred qualifications include Salesforce, relationship-building, pipeline management, Outreach, and a BA/BS degree.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative, and teamwork, while maintaining a respectful and inclusive culture in a hybrid work environment. The company has earned global recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves over 100 million users, including customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Corporate Expansion Account Executive role focuses on accelerating growth within the existing customer base across territories, deepening relationships, uncovering new use cases, and expanding adoption across multiple personas and business units to ensure long-term customer success and renewal. Responsibilities include owning and growing a defined book of business, driving expansion and renewal outcomes through value-based selling and executive relationships, executing outbound prospecting, forecasting pipeline, becoming a product and market expert, collaborating cross-functionally, embodying Lucid’s values, and maintaining CRM hygiene and SLAs. Requirements include 4+ years of quota-carrying closing experience in B2B SaaS or tech sales, strong communication skills, the ability to thrive in a high-growth environment with multiple priorities; preferred qualifications cover expansion/renewals/cross-sell experience, Salesforce and Outreach proficiency, ability to position competitive software, and a bachelor’s degree; roles are labeled #LI-MG1 and #LI-Remote.

Lucid Software leads in visual collaboration with products such as the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and fostering a diverse, respectful, inclusive, hybrid work culture. The company has earned recognitions including Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves more than 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. Lucid’s Customer Operations team helps users understand the product and uses incoming user data to improve product health, employing both direct support interactions and scalable solutions to engage a global customer base. The internship role involves managing technical issues, developing product expertise, monitoring key user metrics, collaborating with cross-functional teams, writing Help Center content, engaging with users in the Lucid Community, and handling billing-related requests and refunds, all while staying aligned with evolving product offerings, on a hybrid Raleigh schedule two days per week (Tuesday and Thursday). Requirements include pursuing a Bachelor's degree with at least a 3.0 GPA, strong ownership and communication skills, the ability to translate complex ideas, independence and cross-functional work, analytical problem-solving, and a bias toward finding solutions; preferred qualifications include troubleshooting experience, content creation, basic data analytics, and mentoring, with the internship being full-time in the summer and possibly extending part-time through the spring semester.

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a diverse, respectful, and inclusive culture and a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves more than 100 million users worldwide, including customers like Google, GE, and NBC Universal, with partners like Google, Atlassian, and Microsoft. The Customer Operations team helps users understand the product and uses data to improve product health, handling direct support and scalable solutions, managing technical issues, escalation, workflows, creating Help Center content, engaging with the Lucid Community, and processing cancellations, refunds, and billing concerns. Requirements include pursuing a Bachelor’s degree with a 3.0+ GPA, a strong sense of ownership and communication, ability to translate complex technical ideas, independence and cross-functional collaboration, analytical problem-solving, and a hybrid Raleigh schedule two days per week (Tuesday and Thursday). Preferred qualifications include troubleshooting experience, content creation, basic data analytics, and mentoring, and the internship is full-time in the summer with the option to extend part-time through the spring semester, labeled with #LI-MK1.

Lucid Software is a leader in visual collaboration with products like the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, and it supports a respectful, inclusive culture with a hybrid work model. Recognized by Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, Lucid serves over 100 million users worldwide—including Fortune 500 customers such as Google, GE, and NBC Universal—with partnerships with Google, Atlassian, and Microsoft. A Solutions Consultant helps customers leverage the Lucid Collaboration Suite to reach business goals by delivering a range of engagements across the globe, focusing on hybrid work, innovation, agility, and product-led transformation, and driving product utilization, change enablement, project implementation, and end-user skills. Requirements include 2+ years in consultative services, a technical BA/BS (masters preferred), strong executive engagement and presentation skills, proven ability to build relationships and drive a shared vision, and the capacity to manage multiple concurrent projects in a hybrid role centered at the South Jordan office (on-site Tuesdays and Thursdays). Preferred qualifications include experience in a technical/R&D role, large SaaS rollouts, global customer engagement, and expertise in change management, process management, and enterprise architecture.

- Figma is expanding its Business Development & Partnerships team and is hiring a Product Partner Manager to build integrations and go-to-market programs across Weave, CMS, Slides, and FigJam, with a full-time role available in US hubs or fully remote in the United States. - The role involves developing and owning the partnership strategy, collaborating with product, research, marketing, and leadership to identify ecosystem needs, and sourcing partnerships that reach new personas and unlock workflows. - You’ll negotiate contracts, manage day-to-day partner relationships, scope and coordinate integrations with product and engineering, define success metrics, and lead go-to-market motions for new partnerships. - Requirements include 5+ years in business development, ecosystem partnerships, or strategic partner management, a track record of end-to-end deals, strong communication and cross-functional collaboration skills, and the ability to manage multiple projects; experience in marketing technology or owning a partner category is a plus. - Figma emphasizes growth mindset, equal opportunity employment, and provides details on compensation (base salary range $136,000–$288,000 USD), equity and benefits, remote pay localization, accommodations, and notes about cameras-on interviews and in-person onboarding, with data processing governed by the Candidate Privacy Notice.

Figma is expanding its Business Development & Partnerships team to connect the platform with a broader network of builders and partners, helping products like Weave, CMS, Slides, and FigJam reach new user categories. The Product Partner Manager will set strategy, forge and deepen relationships, and bring integrations and go-to-market programs to life across a rapidly evolving communications and collaboration landscape. Responsibilities include owning the partnership strategy for key products, sourcing and negotiating with partners, coordinating integrations with product and engineering teams, and leading cross-functional go-to-market efforts and executive briefings. Requirements include 5+ years of experience in BD or partnerships, a track record of end-to-end deals, strong communication and cross-functional collaboration skills, and the ability to manage multiple projects simultaneously; marketing tech or category ownership experience is a plus. The role offers a base salary range of $136,000–$288,000 USD, remote US opportunities, equity, and a comprehensive benefits package, along with Figma's commitment to diversity, accessibility accommodations, and a camera-on interview policy with in-person onboarding.

Figma is growing its team and seeks an Automations & AI Specialist to support Product Support Operations and Strategy, with the role based in a US hub or fully remote within the United States. You’ll design, implement, and iterate AI-powered support solutions, own AI-driven workflows (including customer-facing chatbots and internal tools), optimize Zendesk and related tech stacks, analyze data to identify improvements, and document and govern processes while collaborating across Engineering, Analytics, Programs, and Support. Requirements include 3+ years implementing AI/automation in customer or product support, hands-on experience with AI-powered tools and Zendesk, strong analytical and cross-functional communication skills, and a curiosity to learn. Nice-to-haves include experience with Sprinklr/Gainsight/Maestro QA/Assembled/Salesforce, agent-assist tools, background in Support Ops or UX, experimentation frameworks and SQL/BI, or automation programming. Compensation includes an annual base salary range of $122,000-$178,000 USD with remote pay localized to 80-100% of range, plus equity and a broad benefits package; Figma is an equal opportunity employer with accommodations available, and candidates may be asked to keep cameras on during video interviews and attend in-person onboarding.

Figma is hiring a full-time Automations & AI Specialist on the Product Support Operations and Strategy team, able to work from US hubs or remotely in the United States, to leverage AI to enhance customer support, including optimizing the AI chatbot and building internal tools. You’ll design, implement, and iterate AI-powered support solutions, own AI-driven workflows (customer-facing chatbots and internal tooling), and improve Zendesk and the broader Product Support tech stack using data, experimentation, and feedback. Requirements include 3+ years implementing AI/automation or support tooling in a customer or product support environment, experience with AI-powered tools and Zendesk, strong analytical skills, and excellent cross-functional communication; preferred extras include Sprinklr, Gainsight, SQL, experimentation frameworks, and more. Compensation includes an annual base salary range of $122,000–$178,000 (SF/NY), with remote roles localized by location, plus equity and a comprehensive benefits package; Figma is an equal opportunity employer that supports accommodations for disabilities. Additional notes: candidates should keep cameras on during video interviews, in-person onboarding is required, and application data will be processed under Figma’s Candidate Privacy Notice.

Deviniti is seeking a Senior/Lead Flutter Developer (remote, full-time with a minimum 6-month contract) to join the Mobile Team of six developers working on fintech and e-commerce mobile projects, using Flutter, Dart, fpdart, dartz, and DI. The role involves application design with UX/analysts, building the app structure, implementing features, conducting code reviews and unit tests, deploying to App Store and Google Play, and coordinating with the client. Required skills include at least 5 years of mobile (Android/iOS) experience, 2.5+ years in Flutter, strong Flutter/Dart knowledge, experience with Bloc, Freezed, get_it, go_router, functional programming (fpdart, dartz), DI, testing, and architectural patterns like Repository, UseCase, and Factory, plus proficient Git usage. The company emphasizes wellbeing, skill development (Udemy for Business and internal/external trainings), a feedback-driven culture, flexible remote work with hobby groups, and CSR through the Deviniti Cares program. The recruitment process consists of four stages: CV screening, a 30-minute phone interview, a ~1-hour online interview, and a final decision about two weeks after the interview; more information and application details are on their site, along with whistleblower protection and a privacy policy.

Deviniti is hiring an Account Executive for global sales of monday.com licenses and Deviniti IT services in a remote, full-time role requiring fluent Polish and advanced English, working within a team that includes a Director of Sales, a Team Leader, 1 AE, 2 Account Managers, and 4 Customer Success Managers, with collaboration from marketing. The role involves selling licenses and services to global B2B customers as part of a platinum partnership with monday.com in CEE, advising, demonstrating, and supporting implementations and integrations. Key duties include managing leads from demo to close, building stakeholder relationships, training clients on monday.com, staying current on features, serving as an escalation point for commercial issues, and maintaining knowledge of the full Deviniti offering. Requirements include about 3 years of B2B IT sales (ERP/CRM/work management), negotiation and IT industry knowledge, strong sales/marketing skills, fluent Polish and advanced English, plus teamwork; valued attributes are initiative, communication, responsibility, and a collaborative mindset. Benefits include wellbeing programs (Mindgram, coach-led activities), career development (Udemy for Business and trainings), flexible hours and remote work, a feedback-focused culture, CSR through Deviniti Cares, and a four-stage recruitment process (CV screening, phone interview, online interview, possible second meeting, with a decision in about two weeks); further information is on the website, and the company maintains whistleblower protection and privacy policies.

Deviniti is hiring an Atlassian Cloud Migration Specialist to perform data migrations of Atlassian products to the cloud, with a stack including Linux, Postgres/MSSQL/MySQL/Oracle, application environment setup, Jira/Confluence administration, and English at B2/C1, in a full-time remote role. The role is part of the Atlassian DevOps team, consisting of a Team Lead, an Atlassian Expert, two Atlassian Administrators (Senior, Mid+), and an Atlassian Engineer (Junior+), and it involves migrating Atlassian environments to the cloud, administering and upgrading Jira/Confluence, configuring installations, and collaborating with clients and the development team. Responsibilities include gathering requirements, troubleshooting client issues, supporting the sales team with technical knowledge, and assisting with server infrastructure and Jira extensions development. Requirements include hands-on cloud migration experience, Linux expertise, knowledge of Postgres/MSSQL/MySQL/Oracle, admin experience with Jira/Confluence/Bamboo/Bitbucket, strong English (B2/C1), and nice-to-haves like Windows, AWS/Azure, scripting, and relevant certifications; teamwork is valued. The company highlights wellbeing, ongoing skills development via Udemy for Business, feedback culture with Officevibe, flexible remote work and hobby groups, CSR through Deviniti Cares, and a four-stage recruitment process starting with CV screening and ending with a decision about two weeks after the interview, with applications invited via Iza and more information on their site and social channels.

Deviniti is hiring a Senior IT Project Manager for a full-time hybrid role based near Wrocław, requiring about 8 years of IT PM experience, corporate project management experience, team leadership, and English at B2/C1. You will join the Application Development Unit (~80 people) and work within a competency team of about seven PMs, leading project teams of roughly 15 developers, analysts, and testers on client projects, with occasional office visits. Responsibilities include planning, delivering and coordinating IT projects for a single client, developing client needs, mentoring the team, defining scope and schedule, managing risks, producing documentation, and reporting progress to stakeholders. Requirements and nice-to-haves include experience in large corporations (financial/insurance), proficiency with Agile/Scrum/Waterfall/hybrid methods, certifications (PMP/PRINCE2/Agile PM), JIRA/Confluence/Tempo, strong analytical skills, English B2/C1, and optional experience with international projects or AI tools; strong communication, self-organization, proactivity, and teamwork are valued. Benefits and culture emphasize wellbeing (Mindgram, company coach), career development (Udemy for Business, trainings), feedback culture (Officevibe), flexible hours and remote work with hobby groups, CSR through Deviniti Cares; the recruitment process includes CV screening, a phone interview, online interview with Wiola and Head of Department, a second onsite meeting in Wrocław with senior leaders, and a final decision about two weeks after the interview.

Deviniti is hiring a Senior Product Manager to join the Atlassian Apps Unit, a SaaS business serving nearly 10,000 customers worldwide, working remotely on a 10-person Productivity team focused on ITSM and Service Management and co-owning Dynamic Forms for Jira that dynamically show or hide fields. Responsibilities include defining the product vision and roadmap, conducting user research with large organizations, analyzing market and technology trends, prioritizing the backlog, collaborating with engineering, UX, analytics, marketing, implementation, and sales, and designing experiments, MVPs, and iterative feature rollouts plus supporting GTM and KPI monitoring. Requirements include strong analytics tool experience, several years as a PM for B2B/SaaS products, discovery and collaboration tools, knowledge of experimentation and prioritization frameworks, ability to work with engineering and Atlassian tools, and English at least B2+/C1; nice-to-haves include experience with Atlassian Marketplace products and enterprise IT environments. The company highlights wellbeing, skill development, feedback culture, flexible hours, hobby groups, and CSR through Deviniti Cares as part of the work experience. The recruitment process consists of six stages (CV screening, phone interview, three interviews, and a final decision about two weeks after the last interview), with more details on their site and an invitation to explore other roles if this one isn’t a perfect fit.

Deviniti is hiring a Senior Product Manager for a 10-person Productivity team focused on Dynamic Forms for Jira within the Atlassian Apps Unit, serving ITSM/Service Management customers worldwide with a remote, full-time role. The role involves defining product vision, strategy, and ITSM roadmap, conducting user research, analyzing market and technology trends, prioritizing the backlog, and collaborating closely with engineering, UX, analytics, marketing, implementation, and sales. You will co-own Dynamic Forms for Jira, design and run experiments and MVP tests, support go-to-market, monitor KPIs, mentor junior PMs, and drive 0→1 development from idea through discovery to implementation. Requirements include strong analytics tools experience, several years in B2B/SaaS PM, knowledge of discovery and experimentation frameworks, prioritization methods, understanding of the software lifecycle, Atlassian tools, and English at B2+; nice-to-haves include Atlassian Marketplace product experience and enterprise IT familiarity. The company emphasizes wellbeing, skill development, feedback culture, flexible remote work, hobby groups, CSR, and a six-stage recruitment process guided by Magda; more information is on deviniti.com/about-us and their social channels.

Deviniti is hiring a Head of Growth to transform its nearly 100-person product organization from a Product-Led Growth (PLG) model to a Sales-Led Growth (SLG) model, with a strong focus on enterprise clients in the Apps area. The role requires 7+ years of experience in Enterprise SaaS, growth, customer success and sales, and it is remote with occasional on-site meetings in Wrocław; you will join a team of 2 Customer Success professionals and 9 Support specialists supporting customers using Deviniti’s Atlassian Marketplace apps. Key responsibilities include designing and executing an enterprise growth strategy, leading the Data Center → Cloud migration, building cross-sell and expansion programs for 7,000+ customers, transforming CS and Support into proactive, revenue-aware teams, and owning the partner program and co-selling initiatives. The Go-To-Market design will be done in collaboration with the Demand Generation team and Head of Product, with decisions driven by metrics such as MRR, NDR, and GDR; ideal candidates have proven experience scaling Enterprise SaaS internationally, SLG experience, English at C1, migration and monetization expertise, and strong enterprise sales capabilities, with Atlassian ecosystem and ITSM knowledge as a plus. Benefits include wellbeing programs (Mindgram, coaching), skill development via Udemy for Business and internal/external trainings, a culture of feedback via Officevibe, flexible remote work and hobby groups, and a CSR program “Deviniti Cares,” with a four-stage recruitment process (CV screening, phone interview, online interview with possible technical task, and a final decision about two weeks after the interview).

Deviniti is hiring a full-time Customer Success Manager for its monday.com team, focusing on building relationships with key clients, driving adoption of implemented solutions, and optimizing processes on the monday.com platform, with remote/hybrid work and Polish & English language requirements. You will work closely with the Head of the Project, Account Executives, Account Management, Customer Success Management, and Implementation Specialists, supported by Demand Generation, and your tasks include onboarding and training, growing the client portfolio, coordinating planned growth, developing multi-level client relationships, creating Account Plans, delivering best practices and trainings, and maintaining comprehensive client documentation and webinars. Requirements include fluent Polish and English (B2/C1), at least 3 years of SaaS/B2B tool implementations, strong workflow optimization and CSM process knowledge, and experience in industries like marketing, manufacturing, PMO, CRM, and renewable energy; nice-to-have items include Make/Zapier integrations, knowledge of monday.com, and general SaaS market knowledge, plus teamwork and a value-based negotiation style. The company emphasizes wellbeing, development, and culture with Mindgram access, coach-led activity, Udemy for Business, internal trainings, Officevibe feedback culture, flexible hours, hobby groups, and a CSR program “Deviniti Cares” for charitable initiatives. Recruitment consists of four stages: CV screening, a 30-minute phone interview, an online interview (about 1 hour) with the recruiter and team leader, and a final decision about two weeks after the interview; more about Deviniti is on their website and social channels, and they also have whistleblower protection and a privacy policy in place.

Deviniti is hiring a full-time Customer Success Manager for its monday.com team to build relationships with key clients, drive adoption of implemented solutions, and optimize processes on the monday.com platform; the role is remote/hybrid and requires experience in SaaS/CRM implementations and fluent Polish and English. Responsibilities include onboarding and training new clients, supporting Account Management, acting as a project coordinator for growth, building multi-level client relationships, developing Account Plans to improve retention and adoption, advising on best practices, organizing regular meetings, creating documentation, and delivering webinars and case studies. Requirements include at least 3 years of experience implementing SaaS tools for B2B clients (ERP/CRM/Work Management), strong workflow optimization and CS process knowledge, proven ability to diagnose client needs, and experience in industries like marketing, manufacturing, PMO, CRM, or renewable energy; nice-to-have skills include Make/Zapier integrations and knowledge of monday.com. You will work within the Partner Products Department alongside the Head of the Project, Account Executive, Account Management, CS, and Implementation Specialists, with Marketing support from Demand Generation; the company emphasizes well-being, skills development via Udemy, a culture of feedback through Officevibe, flexible hours, hobby groups, and CSR through Deviniti Cares. The recruitment process has four stages—CV screening, a 30-minute phone interview, an online interview (about 1 hour), and a final decision about two weeks after the interview; further information is on deviniti.com/about-us, and they note whistleblower protection and privacy policy.

Deviniti is hiring an AI Engineer to work remotely on a full-time basis, joining a cross-functional team (AI Architect, ML Engineer/Data Scientist, Python developers, ML Ops, and Full-Stack Developers) to build enterprise AI tools for regulated environments. Candidates should have at least 5 years of production-grade Python experience, hands-on GenAI/LLM work (RAG, prompt engineering, LangChain or LlamaIndex), and familiarity with Azure OpenAI, AWS Bedrock, or OpenAI API, plus experience with PostgreSQL and vector stores (pgvector or Qdrant) or Elasticsearch/OpenSearch, Docker, Kubernetes/OpenShift, and cloud platforms. Responsibilities include designing GenAI-based applications and APIs (FastAPI), building data pipelines (chunking, embeddings, indexing, hybrid search, reranking), evaluating models and systems, implementing guardrails (PII redaction, content filtering, prompt security, access policies), ensuring observability, documenting architecture and models, participating in code reviews, and mentoring teammates. Nice-to-have skills include process orchestration tools, MLOps, frontend basics, OpenShift/Terraform/Keycloak, messaging and event-driven patterns (RabbitMQ, gRPC), security/compliance knowledge (ISO/SOC 2), and prior experience in regulated industries. Deviniti also highlights wellbeing, career development, feedback culture, flexible work and CSR initiatives, and outlines a four-stage recruitment process guided by Patrycja; more details are available on their site and social channels.

Deviniti is hiring a Senior Business Analyst to join the Analysis and UX (AUX) Team within the remote Application Development unit, working with a 7-person team on mobile and web projects for clients worldwide, with opportunities for long-term engagements on large projects as well as parallel work on multiple products and presales support. You will identify clients’ business needs, gather and analyze requirements, prepare functional and non-functional specs, model processes (UML, BPMN), create User Stories and Use Cases, run stakeholder workshops, collaborate with developers, and maintain project documentation throughout the full SDLC. Required: minimum 4 years of IT analysis experience with corporate clients, experience with agile and waterfall methodologies, strong documentation and modeling skills, fluent English (C1), understanding of solution architecture, and the ability to monitor implementation and test outcomes; nice-to-have: offer analyses, AI/prompt engineering, system-architecture modeling, international projects, and teamwork. The company prioritizes well-being, development, and culture with benefits like Mindgram, internal coaching, Udemy for Business, trainings, Officevibe feedback, flexible remote work, hobby groups, and the CSR program Deviniti Cares. The recruitment process comprises four stages: CV screening, a 30-minute phone interview, an online interview (about 1 hour) with the recruiter and team leader, and a final decision about two weeks after the interview; more details are on the website and social channels, with a whistleblower protection policy in place.

Deviniti is recruiting a Senior Business Analyst to join the Analysis and UX Team within the Application Development unit, working on a corporate asset management system with a 7-person team in a remote-first setup that requires two weeks of on-site client work in Qatar each month. The role uses Jira and Confluence, demands fluent English (C1) and at least 4 years of IT analysis experience, and supports projects across agile and waterfall methodologies throughout the full SDLC. You will identify business needs, gather and analyze requirements, prepare functional and non-functional specifications, model processes (UML/BPMN), facilitate workshops, collaborate with developers, maintain project documentation, travel to Qatar, and assist in pre-sales activities. Candidates should have strong communication and stakeholder management, knowledge of solution architecture and technical documentation, and the ability to work both independently and in teams, with nice-to-haves including offer analyses, AI/prompt engineering, Gulf-region experience, and architecture modeling. Deviniti offers well-being programs, ongoing skills development via Udemy and trainings, a culture of feedback, flexible hours and hobby groups, CSR initiatives, and a four-stage recruitment process led by Magda, with final decisions typically delivered about two weeks after interviews.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity. The company is recruiting a Senior Solutions Engineer to grow its Latin America Enterprise team, solving customers' toughest problems and helping close large enterprise deals. In this role you’ll partner with direct sales, partners, and large account teams to discovery, map business problems to Atlassian solutions, lead value-based demos, support proofs of concepts, and drive cross-product opportunities to close business. The culture centers on value selling and teamwork, with employees working with Atlassian rather than for it, and a focus on cloud and AI-driven outcomes for customers like NASA, IBM, Hubspot, Samsung, and Coca-Cola. Qualifications include 5+ years in enterprise pre-sales, experience selling to Fortune 500s, fluency in Spanish and Portuguese, strong communication across business and technical audiences, and a collaborative, feedback-friendly mindset.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, and it’s seeking a Sr. Solutions Engineer to grow the Latin America enterprise team. The role involves partnering with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concept, and close large enterprise deals, with Spanish required for Latin America. Atlassian emphasizes value selling and a collaborative, team-based culture where employees work with Atlassian, not for Atlassian, and offers high earnings potential from enterprise opportunities. Responsibilities include collaborating with direct sales, partners, and larger account teams on Fortune 500 customers, conducting discovery, mapping business problems to Atlassian solutions, leading compelling demos, and coordinating with account executives and product management. Qualifications require 5+ years in enterprise pre-sales, experience with Fortune 500 customers, fluency in Spanish and Portuguese, strong communication and presentation skills, and a customer-centric, growth-oriented mindset with a proven track record of executive relationship-building.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, and they’re seeking a Sr. Solutions Engineer to expand the Latin America Enterprise team. The role works with enterprise sales and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support proofs of concepts, and close large deals, with Spanish fluency required for Latin America. Atlassian serves over 250,000 customers—including NASA, IBM, HubSpot, Samsung, and Coca-Cola—and emphasizes value selling and a collaborative “play as a team” culture. Responsibilities include partnering with sales and partners on Fortune 500 accounts, conducting customer discovery, identifying cross-product opportunities, being a pre-sales product expert, leading value-based demonstrations, guiding customers’ technical needs, and documenting feedback for product management. Qualifications require 5+ years in enterprise pre-sales, fluency in Spanish and Portuguese, strong communication and presentation skills, comfort in both business and technical contexts, and a customer-centric mindset with a proven ability to build executive relationships and align internal teams.

At Atlassian, employees can choose where they work—office, home, or a mix—and the company hires people in any country where it has a legal entity, enabling them to support family and personal goals. The role involves collaborating with peers in Advisory Services to align on strategic outcomes and partnering with customers to solve business challenges using Atlassian products, practices, and solutions. It includes identifying opportunities for service and product expansion within a client’s organization, cultivating deep industry and solution expertise, and leading complex customer engagements using a System of Work across multiple Atlassian solution areas. The position also drives global internal initiatives, delegates effectively to the Solution Consultants while maintaining ownership of client outcomes, and develops innovative technical content and tailored enablement to boost team capabilities and customer success. Finally, it requires influencing engagement and innovation for Atlassian’s largest enterprise customers and requires up to 30% travel domestically and internationally for internal and customer-facing events.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country with a legal entity, giving employees control over family, personal goals, and priorities. In Advisory Services, you collaborate with peers to align on strategic outcomes that deliver exceptional service to customers and partner with them to solve business challenges using Atlassian products, practices, and solutions. You identify opportunities for service and product expansion within a client’s organization, cultivate deep industry and solution expertise, and lead complex customer engagements using a System of Work approach across multiple Atlassian solution areas. You drive global internal initiatives that influence Advisory Services and partner organizations, delegate effectively to Solution Consultants while owning client outcomes, and develop innovative technical content and tailored enablement to boost the team’s ability to drive success. You influence and engage with Atlassian’s largest enterprise customers and spend up to 30% of your time traveling domestically and internationally for internal and customer-facing events.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, supporting employees’ family, personal goals, and priorities. - They are hiring a Pre-Sales Solutions Engineer for the enterprise business who will be a product expert in the sales cycle, solving customers’ hardest business problems and helping close deals. - With over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, Atlassian emphasizes value selling and a teamwork-driven culture where employees work with Atlassian, not for Atlassian, plus strong earnings potential in cloud and AI enterprise opportunities. - The role involves partnering with sales teams, partners, and larger account teams on transformation deals in global accounts with multi-million-dollar spend, engaging C-level executives, conducting discovery to map business problems to Atlassian products, and leading compelling value-based demonstrations. - You will maintain broad product knowledge across Atlassian offerings, identify cross-product opportunities, guide customers’ technical needs to gain buy-in, collaborate with account executives and cross-functional teams, and continuously collect product feedback to inform development.

- Atlassian offers flexible work options (office, home, or hybrid) and hires globally in countries where they have a legal entity, giving employees control to support family and personal priorities. - They’re hiring a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solving customers’ hardest business problems with Atlassian products and helping close enterprise deals. - The role focuses on value selling in large, global accounts, building C-level relationships, conducting customer discovery to map business needs to Atlassian solutions, and identifying cross-product opportunities. - Responsibilities include leading value-based demonstrations, understanding customers’ technical needs to gain buy-in, partnering with aligned account executives, and coordinating with cross-functional teams to support the customer. - The culture emphasizes teamwork and collaboration (“play as a team”), continuous learning, and feeding product feedback to drive development, serving a global lineup of big customers like NASA, IBM, HubSpot, Samsung, and Coca-Cola.

Atlassian offers flexible work options (in-office, remote, or hybrid) and hires in any country where it has a legal entity. They are looking for a Pre-Sales Solutions Engineer for enterprise who will be a product expert in the sales cycle, solve customers’ hardest business problems with Atlassian products, and help close enterprise deals. The role involves partnering with sales teams, partners, and large account teams on transformation deals in global accounts, engaging C-level executives, and uncovering business problems to map to Atlassian solutions and cross-product opportunities. Responsibilities include leading value-based demonstrations, understanding customer technical needs to gain buy-in, forging strong partnerships with aligned account executives, coordinating cross-functional teams, and collecting product feedback and competitive intelligence. Atlassian emphasizes a "play as a team" culture, continuous learning, and a focus on value selling, serving a global customer base including NASA, IBM, Hubspot, Samsung, and Coca-Cola.

Atlassian offers flexible work options—office, remote, or a hybrid approach—and hires people in any country where it has a legal entity. It is seeking a Pre-Sales Solutions Engineer for the enterprise business who will be a product expert in the sales cycle, solve customers' hardest business problems with Atlassian products, and help close enterprise deals. The team serves over 250,000 customers worldwide, including NASA, IBM, Hubspot, Samsung, and Coca-Cola, and focuses on value selling—showing how combined Atlassian products create enterprise solutions—while living by a "play as a team" culture where employees work with Atlassian, not for Atlassian. Responsibilities include partnering with sales teams, partners, and large account teams on multi-million-dollar deals; engaging C-level executives; discovering customer needs; identifying cross-product opportunities; being a product expert; leading value-based demonstrations; guiding technical requirements; forging strong cross-functional partnerships; and collecting product feedback and competitive intelligence. The role offers high earnings potential with enterprise opportunities in cloud and AI, with a focus on continuous learning and sharing knowledge to improve pre-sales and product offerings.

SmartBear emphasizes quality-driven software with AI-enabled visibility and automation, serving over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Major Account Executive – Swagger role drives expansion of the Swagger platform within strategic enterprise accounts, partnering with platform engineering, developer enablement, and architecture teams to modernize API design, governance, and collaboration, and leading complex enterprise SaaS expansion including cross-sell and upsell opportunities. Swagger is the industry standard for API development and OpenAPI, enabling teams to design, document, and collaborate on APIs and standardizing API design to accelerate delivery across large, distributed organizations. Requirements include 5–7 years of B2B sales (2–3 years managing enterprise accounts), experience selling SaaS/devtools/API platforms, a track record of quota attainment, executive presence with architects and engineering leaders, and familiarity with Salesforce and LinkedIn Sales Navigator; responsibilities encompass strategic account planning, forecasting, CRM pipeline management, and educating customers on SmartBear’s API platform strategy. Why join: opportunities for growth at every level, an inclusive culture with global offices and awards, and a transparent total rewards package with base salary plus on-target commissions, estimated at $170,000 annual cash compensation.

SmartBear offers tools like TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr that provide complete release visibility, trusted by over 16 million developers across more than 32,000 organizations including Adobe, JetBlue, FedEx, and Microsoft. The BI Developer position is a temporary substitute role on SmartBear's Business Operations team to cover a long leave, reporting to the VP of Revenue Operations, with a primary focus on delivering data-driven insights for Marketing, Sales, and Product. Responsibilities include designing and maintaining BI solutions (notably Tableau dashboards), collaborating with stakeholders and the GTM analytics team, crafting data queries, presenting dashboards with data limitations, ensuring analyses reconcile to source data, and performing ad-hoc analyses while establishing sustainable maintenance processes. Requirements are a BA/BS with 2-4 years of BI experience, strong skills in Excel, Power BI, SQL, and Tableau, experience with large datasets and relational databases, excellent project management and communication abilities, and programming knowledge (Python, R, C++, etc.) is a plus; SaaS industry experience is advantageous. SmartBear emphasizes career growth, a people-first, inclusive culture, equal opportunity employment, global offices, and a history of industry awards.

SmartBear emphasizes quality-driven software with visibility and automation, trusted by over 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft, as it pursues global expansion. The Account Executive II will develop net-new business, increase penetration within existing clients across transactional and enterprise deals, and receive ongoing professional development to build long-term sales success. Responsibilities include consulting with clients to enhance their applications, recommending SmartBear solutions to meet objectives and high-priority digital transformation efforts, and institutionalizing SmartBear in customers’ software development processes. Requirements are 3+ years in software sales with quota experience, outstanding communication and presentation skills, self-starter attitude, and familiarity with LinkedIn Sales Navigator, ZoomInfo, Salesforce, and Outreach, plus a bachelor’s degree or equivalent. Why join: a career-growth-focused, inclusive culture with competitive compensation (uncapped earnings, accelerators, and incentives), global offices and celebrated SmartBears, and a commitment to ethical practices and diversity.

Appfire is a remote-first company that lets you choose where you work and when you work, with flexible time off and a commitment to personal and professional growth. The Corporate Counsel will handle commercial transactions, including SaaS, licensing, vendor, and partnership agreements, advise on cross-border and privacy issues, and collaborate with Sales, Procurement, Finance, and Product. Requirements include a JD from an ABA-accredited school, active U.S. bar membership, 3+ years of tech-focused legal experience, and strong contract negotiation skills with familiarity to work with major tech partners. Benefits include base compensation with equity, 401(k) matching, Appfire University, 10 paid holidays plus flexible PTO, 100% health insurance, CSR time, stipends, and internal mobility, as well as ISO 27001/27017 and SOC 2 certifications and a Trust Center. Appfire employs 850+ people across 28 countries, serves 20,000+ customers (including 55% of the Fortune 500), and is recognized for growth, culture, and impact as an equal opportunity employer.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is a leading customer experience and support platform seeking motivated individuals for its software sales team; no prior experience is required, but candidates should be highly motivated by technology sales and thrive in a fast-paced, goal-oriented environment. The role is an inbound sales position in the ASEAN market, engaging with organizations of all sizes and collaborating with sales, outbound, industry sales directors, and marketing to respond to inbound leads and qualify opportunities that contribute to pipeline development. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound leads, and developing a pipeline while delivering top-class customer experience. Ideal candidates have around 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor's degree is preferable. The job offers a hybrid work model with part-time in-office attendance, includes commitments to fairness and inclusion, AI screening for applications, and accommodations upon request, as Zendesk remains an equal opportunity employer.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

The AI Success Specialist at Zendesk is a hands-on customer advisory role focused on accelerating value from Zendesk’s AI agents, working with customers at all levels—from CXOs to administrators—to drive ROI and innovation. The role’s overarching objectives are to accelerate business value realization, maximize outcomes and ROI, and act as a strategic partner and trusted advisor for AI-powered transformation. Key responsibilities include owning the end-to-end customer journey for the AI portfolio, acting as the technical authority on AI agents and integrations, driving adoption across the CX journey, analyzing AI performance and health metrics, identifying growth opportunities, and facilitating joint business reviews with executives. Qualifications require 5+ years in customer success/experience, enterprise SaaS or GTM experience, a bachelor’s degree, experience deploying AI/SaaS in a customer-facing capacity, the ability to explain AI to technical and executive audiences, strong relationship and program management skills, data analytics proficiency, cross-functional influence, and a hybrid work arrangement with in-office time determined by the manager. Zendesk also emphasizes fairness and inclusion, notes that AI may be used in screening applicants, and positions itself as an equal opportunity employer committed to global diversity, equity, and inclusion.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

Zendesk is seeking a Senior ML Engineer to lead GenAI infrastructure, including an internal research platform, LLM Proxy, A/B testing and evaluation benchmarking, and agentic workflow orchestration tools to scale AI across products. You will build secure, cost-optimized, and developer-friendly ML platforms and collaborate with staff engineers, product managers, and other ML teams to deliver robust, production-grade systems. Requirements include 5+ years in developing and deploying ML systems, familiarity with model registries, feature stores, orchestration and inference serving, experience with cloud providers (GCP/AWS/Azure), Kubernetes and Docker, and proficiency in at least one server-side language plus strong CI/CD and scalable backend design. Preferred qualifications include experience with agentic automation and building tools that improve developer productivity and platform adoption across multiple teams. The role offers hybrid work with onsite and remote options, full ownership and impact, a supportive team and learning opportunities, plus benefits like flexible hours, professional development funds, medical and life insurance, and a commitment to diversity and inclusion (with AI-based screening) during hiring.

Zendesk is seeking a Senior Account Executive (new business heavy) to grow its Commercial/Mid-Market base in the Philippines, focusing on adding net-new customers and closing deals of varying sizes. The role centers on building relationships, presenting Zendesk solutions, and expanding partnerships by aligning with customers' goals. Responsibilities include driving top-line revenue with new logo acquisition, owning the pipeline, nurturing relationships for retention and expansion, cross-selling, leveraging data and intents to improve prospecting and retention, and leading complex, value-driven sales cycles with executive sponsorship. Qualifications include a BA/BS or equivalent, at least 4 years of B2B SaaS sales or solution engineering experience, ability to create and scale a pipeline, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari; travel as needed. The role follows a hybrid work model with part-time onsite in the local office, and Zendesk emphasizes diversity, equal opportunity, and accommodations, while noting that AI screening may be used in evaluating applicants.

Zendesk is seeking a Sales Operations Analyst to drive intelligent automation and data-driven workflows across the global GTM engine, partnering with Sales, Marketing, Product, and IT, with a strong emphasis on collaboration with the APAC team. You will lead systems optimization and Salesforce-integrated initiatives, design automations across the GTM stack, maintain key integrations, and build dashboards and alerts using SQL, AI, and BI to turn data into actionable insights. The role requires 3–5 years in Sales/Revenue Operations or Systems Analysis (preferably in SaaS/B2B), strong communication skills, Salesforce CRM knowledge, experience with internal CS software (Zendesk a plus), change management, and hands-on API-based integrations via iPaaS tools like Workato or Zapier. Successful candidates are action-oriented, globally collaborative, solution-driven, adaptable to a fast-paced environment, and may have familiarity with data governance standards such as GDPR. The position is hybrid (part in-office each week with scheduling determined by the hiring manager), and Zendesk emphasizes equal opportunity and inclusivity, with AI screening disclosures and accommodations available upon request.

The role supports the regional directive by collaborating with the partner team and internal cross-functional groups to manage the opportunity pipeline, assist with marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates should have SaaS experience, a robust, can-do entrepreneurial mindset, and strong critical thinking skills. Responsibilities include managing partner-sourced sales and recruitment pipelines for named partners or territories, supporting existing partners, recruiting new revenue-generating partners, expanding product knowledge, and collaborating across teams and with partner leadership to drive growth and GTM plans. Requirements include 2+ years in software sales (SaaS preferred), excellent communication and interpersonal skills, proficiency with Google Apps and CRM tools, self-motivation and adaptability in a fast-paced environment, fluency in English plus French or German (others a plus), and a bachelor’s degree is advantageous. The role is hybrid, with a mix of onsite and remote work and in-office days determined by the hiring manager, and Zendesk emphasizes fairness, diversity, and accessibility, including AI screening and accommodations if needed.

Zendesk is seeking a Principal PSE/Partner Sales Executive based in Singapore to drive partner-led growth across the Philippines and APAC by recruiting, onboarding, and enabling partners to meet revenue and profitability targets in alignment with Zendesk strategy. The role involves building a robust partner ecosystem, achieving both new business and expansion targets, assessing partner capacity, and training partners on Zendesk products, sales plays, and enablement tools. It also requires creating joint business plans with top partners, monitoring quarterly progress, coordinating with regional sales, and acting as a liaison to ensure GTM activities and opportunities to close deals. Additional responsibilities include collaborating with Marketing for joint GTM campaigns, managing CRM data and forecasts, maintaining a strong new business pipeline, and delivering product demos to prospects and executives. Candidates should have a Bachelor’s degree, 10+ years of B2B SaaS sales experience with quota attainment, strong communication and analytical skills, and adaptability to a fast-paced environment; Zendesk commits to equal opportunity, hybrid work, and diversity, with AI screening used in applications.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS business by acquiring new customers and expanding existing partnerships. You will drive top-line revenue, cross-sell additional products, and manage key relationships to maximize satisfaction and retention. The role requires leveraging data insights, aligning Zendesk products with client objectives, leading complex multi-month sales cycles with proof-of-concept stages, and maintaining a robust pipeline and forecast to exceed targets. Qualifications include a BA/BS, at least 5 years in Public Sector sales or solution engineering (SaaS preferred), a track record of hitting targets with VP/C-level executives, and experience with Salesforce, Outreach, and Clari; travel is required. The US OTE ranges from $223,000 to $335,000 (50/50 base/commission) with potential bonuses and benefits, and Zendesk emphasizes a hybrid work model, diversity and inclusion, and accommodations, with AI screening noted in the hiring process.

- This is a partner sales role focused on recruiting new partnerships and working with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions with partners. - Responsibilities include accelerating opportunity velocity with sales teams and partners, evangelizing SI partner and technology alliance capabilities to Zendesk sales, and creating/executing a regional go-to-market strategy plus partner-led campaigns with regional marketing to demonstrate ROI, while serving as the day-to-day liaison between partners and Zendesk sales to drive incremental revenue. - The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and BPO consultancies, strong executive presence, a solid understanding of Zendesk’s value proposition, tech savviness, comfort in a fast-paced environment, and a proven track record of meeting quotas and building cross-functional relationships. - The role offers full flexibility, with options to work remotely or from the Melbourne office, supported by digital tools and occasional in-person meetings or events at Zendesk spaces. - Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and notes that AI may be used in screening; accommodations are available for applicants with disabilities upon request.

As a Sales Operations Specialist on Zendesk's Global GTM xDR Operations team, you'll partner with the APAC Sales Development Leadership to drive efficiency and strategic impact in the top-of-funnel motion across the region. You’ll own strategic analytics and dashboards for SDR/BDR teams, track top-of-funnel metrics (leads, MQL/SQL conversion, persistence, campaign performance), shape AI/automation strategies within the GTM stack, ensure data quality in lead/contact/account data, provide front-line tool and data support, and collaborate with Revenue Ops, Marketing, and Systems for aligned workflows. Basic qualifications include 1–2 years in Sales Ops or business analysis in a SaaS environment, ability to translate data into actionable narratives, experience with Salesforce, Tableau, Looker, Snowflake, and proficiency in Google Workspace. Preferred qualifications include SQL, Lead Routing tools like LeanData, Sales Engagement platforms such as Groove or Outreach, and a demonstrated passion for AI/Tech innovations. Zendesk supports a hybrid work model with team-level in-office days, emphasizes growth and inclusion, and maintains equal opportunity with accommodations, noting that AI may be used in screening applicants in line with policy.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities through strategic prospecting across startups to enterprise accounts, while delivering an outstanding customer experience. The ideal candidate is native German, fluent in English, with optional Polish or another CEE language, at least 6 months of sales experience, a SaaS or consultative sales background, and a self-starter attitude with a track record of overachieving. The role is hybrid with part of the week in the Lisbon office (schedule set by the hiring manager), reflecting Zendesk’s flexible approach to remote and in-person work. Zendesk emphasizes support and culture, including strong leadership, a buddy system, and the tools provided to enable success, all in service of calm, effective customer experiences. The company is an equal opportunity employer, committed to diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening as part of the hiring process.

Zendesk is seeking a detail-oriented Administrative Assistant to support teams in the Pune office, valuing culture, collaboration, and service excellence in a fast-paced environment. The role emphasizes expert calendar management across multiple executives and time zones, travel arrangements, expense reporting, and day-to-day administrative operations. Key duties include coordinating complex calendars, arranging domestic and international travel, processing expenses, serving as a reliable point of contact, and collaborating with staff to streamline workflows and cross-functional projects. Qualifications include proven administrative experience (ideally supporting globally distributed stakeholders), strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The position is hybrid with onsite requirements part of the week and eligibility restricted to candidates located in Karnataka or Maharashtra, with Zendesk highlighting growth opportunities and a commitment to diversity and inclusion.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to generate deep business insights for the go-to-market organization. The role drives strategy and GTM programs, performing data analysis, setting financial goals, and informing deviations and potential investments to improve revenue and profitability, with forward-looking operational insight for senior executives. It is an individual contributor role reporting to the Sr. Director of GTM Sales Strategy and offers exposure to strategy, sales, marketing, customer experience, finance, and analytics. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and presenting strategic recommendations, and leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, Sales Ops and Sales, including TAM/SAM analysis, propensity modeling, account tiering, market segmentation, and HC planning. Desired qualifications include 8-10 years in a sales strategy or strategic analytics role, SaaS experience, proficiency with CRM and data analytics tools, SQL preferred, strong problem-solving and collaboration skills, and a quantitative degree (engineering/math/statistics) with MBA/MS preferred; the role requires Mexico City or Estado de Mexico location with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion.

Zendesk is hiring a Business Development Manager in Mexico City to build and lead an outbound prospecting team focused on acquiring new prospects across the Hispanic Latin America market to grow Zendesk’s footprint. The role is hands-on and requires strong business skills, processes, metrics, and cross-functional collaboration with operations, marketing, and sales to scale the region. Responsibilities include hiring, training, and managing the team; developing product and industry skills; motivating with incentives; preparing team members for future Account Executive roles; regularly reporting on lead quantity/quality and revenue; and working with Marketing and Sales to ensure opportunity quality and proper follow-up, with proficiency in Salesforce.com and Zendesk. Requirements include 5+ years in software sales (SaaS/CRM), a consistent 100%+ quota achievement as an individual contributor, 2+ years of management experience, excellent communication and time management, experience in a multicultural/high-growth environment, and fluency in Portuguese and English (Spanish desired). The position requires being physically located in and working from Mexico City or Mexico State, offers a hybrid work model, and reflects Zendesk’s commitment to diversity, inclusion, and fair hiring practices.

The role is for a Junior Associate Solutions Consultant at Zendesk, supporting sales and solutions teams in the SMB market by quickly understanding customer needs and demonstrating Zendesk solutions, serving as the technical bridge and possibly meeting onsite. Key responsibilities include sales and presales support (proposals, presentations, demos, and managing customer relationships), cross-functional collaboration within the Go-To-Market groups, market research and analysis, and assisting marketing initiatives to drive demand. Qualifications call for a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting basics, and a proactive, adaptable mindset; internship or experience in sales or customer service is a plus. We offer opportunities for professional growth, mentorship, an inclusive culture, competitive benefits, and potential career advancement. Compensation includes a US On-Target Earnings range of $49.04–$73.08 with an 80/20 base/commission split (plus potential bonuses and benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity and accommodations, with AI possibly used in screening.

The Business Process Manager will lead ongoing transformation of Zendesk's business operations and core processes, acting as a key people manager to champion the customer experience across Customer Operations. Responsibilities include coaching a team of continuous improvement and business process analysts, establishing operating rhythms across time zones, fostering a culture of measurable, iterative improvement and psychological safety, and leading CI activities through analysis, discovery, implementation, measurement, and sustainment; owning portfolio intake, prioritization, capacity planning, and balancing quick wins with transformational initiatives; and creating standards, business cases, and ROI models linked to metrics like GRR, CSAT/NPS, AHT, FCR, quality, and cost. Experience required includes 7+ years in Business Operations/Project/Process Management, 2+ years of people management leading CI and operations teams, proven delivery of complex cross-functional programs with quantified outcomes, and proficiency in CI/Lean methods and program tools (Google Suite, Smartsheet, Asana, Jira, Confluence). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement requiring in-office time, and Zendesk emphasizes flexible hours, remote work, diversity and inclusion, and community engagement. Zendesk notes that AI or automated decision systems may be used to screen applications, and the company provides equal opportunity employment with accommodations for applicants with disabilities, including a contact email for accommodation requests.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies that deliver measurable business impact at scale. Primary responsibilities include serving as a technical strategist, developing and executing customer technical roadmaps, architecting CX ecosystems, leading executive reviews, coordinating Zendesk resources, and mentoring other TAMs while feeding product insights to influence roadmaps. Required qualifications encompass 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes, deep SaaS and service-management expertise, executive-level advisory experience, and strong cross-functional leadership and communication skills; familiarity with Zendesk products is a plus. Key competencies emphasize strategic leadership, ROI-driven business impact, enterprise influence, mentorship, and the ability to communicate complex technical concepts to diverse stakeholders, with English required and Portuguese a plus. The role is based in Mexico (Mexico City or State of Mexico) with a hybrid in-office/remote schedule, and Zendesk highlights its inclusive culture, while noting AI screening and accommodation options for applicants.

Zendesk is seeking an Account Executive with a proven B2B/AI sales track record to grow the business by acquiring new customers, expanding offerings, and deepening partnerships. The role focuses on direct revenue growth, cross-selling, nurturing key relationships for retention, leveraging data insights and adoption history to prospect and improve conversion, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles, secure C-level sponsorship, collaborate with internal teams, negotiate and close multi-month deals with PoC stages, and maintain a robust pipeline and accurate forecast. Required qualifications include a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, is an equal opportunity employer committed to diversity and inclusion with accommodations for applicants, and may use AI screening in evaluating candidates.

Zendesk is seeking an Enterprise Account Executive with a proven B2B SaaS sales record to grow its enterprise customer base and deepen partnerships. The role focuses on driving revenue from new top-tier accounts, cross-selling to existing customers, and building long-term strategic relationships. Key duties include leading complex value-driven sales cycles with proof-of-concept stages, maintaining a robust pipeline and forecast, and using data and customer insights to improve acquisition and retention. Ideal candidates have a BA/BS, 8+ years in cloud software sales, a track record of hitting targets (including VP/C-level engagements), and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. The role is hybrid with part-time in-office requirements, and Zendesk emphasizes fairness and inclusion, along with AI screening and accommodations upon request.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration expertise, an agile startup-style approach, and willingness to travel 4-6 weeks for client engagements. The role aims to revolutionize customer experiences through optimized Zendesk implementations, drawing on backgrounds as an Assist/Professional Services Consultant or a tech-savvy Customer Success Manager with a strong customer-centric focus. Key responsibilities include client engagement and discovery, hands-on design and integration of Zendesk solutions, project management, training and enablement, continuous improvement, and travel to client sites as needed. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, solid CRM and customer-support operations understanding, a proven consulting or similar track record, and strong communication, problem-solving, and adaptability in an agile environment. The position offers a hybrid US work setup with a base/OTE of $226k-$338k (70/30), potential bonuses and benefits, and a culture emphasizing collaboration, growth, wellbeing, equal opportunity, and accommodations.

The AI Specialist, Customer Success at Zendesk is a hands-on advisor who helps customers realize business value from Zendesk’s AI agents, working with stakeholders from CXOs to product teams to deliver ROI and drive innovation. The overarching objective is to accelerate value realization, maximize outcomes and ROI, and function as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, drive adoption across the CX journey, analyze performance data to forecast risks and opportunities, and pursue expansion and renewals. Requirements include 5+ years in Customer Success or Experience, enterprise SaaS/GTM experience, a bachelor’s degree, experience deploying AI/SaaS, ability to articulate AI concepts to technical and executive audiences, strong relationship and analytics skills, and professional proficiency in Japanese and English. The role is hybrid with in-office and remote components, Zendesk emphasizes diversity and equal opportunity, and applicants should note AI-based screening and accommodation options.

Zendesk, a leading customer support software provider, is seeking a motivated software sales professional to build and nurture the Japan sales pipeline through outbound prospecting and cross-functional collaboration with internal teams such as sales, product, and marketing. Key duties include proactively approaching prospects, diagnosing their business challenges, strategically targeting opportunities, creating and managing a commercial or enterprise account pipeline, and ensuring a top-tier customer experience. Requirements include enterprise and corporate business development experience with Japanese prospects, IT industry background, at least 12 years in a sales-related environment, high competitiveness and initiative, excellent communication and relationship skills, native-level Japanese with English reading/writing, and a bachelor’s degree preferred. Benefits and culture emphasize a high-performance, diverse, collaborative environment with perks such as personal medical insurance, remote-work, mobile and internet allowances, Recharge Friday, and a hybrid work model combining in-office and remote work. Zendesk measures success by the number of qualified opportunities created for the Japan sales team, maintains an equal opportunity and inclusive hiring policy, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Platform Architect for its Contact Center Center of Excellence to lead the design of scalable, integrated customer experience solutions using Zendesk, Amazon Connect, and AWS. Key duties include architecting CCaaS architectures, defining a long-term technology strategy, providing technical leadership and mentorship to presales, driving AI/automation adoption, ensuring security and compliance, and supporting pre-sales activities with discovery, PoCs, demos, and collateral. The role also emphasizes governance, integration of Zendesk with AWS and other systems, stakeholder collaboration, and ongoing innovation aligned with industry trends. Qualifications require at least 10 years in solution architecture with 5+ years in contact-center technologies (Amazon Connect, CRM/CX tech; Zendesk preferred), strong AWS expertise (Lambda, Lex, IAM, DynamoDB, S3, API Gateway) and programming experience (Python/NodeJS a plus), plus leadership and communication skills. Preferred qualifications include Zendesk certifications or AWS Solutions Architect, omnichannel and WFM/analytics experience, Agile/DevOps familiarity, and Zendesk notes a hybrid, inclusive workplace with equal opportunity policies.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions for strategic customers, ensuring technical quality and translating business objectives into scalable cloud architectures. Responsibilities include People Leadership & Mentorship (coaching, performance feedback, career development, AWS deployment and coding standards in Python/Node.js, handling escalations, and resource planning across concurrent engagements). Technical Oversight & Quality Assurance covers governance of end-to-end delivery, standardizing documentation through Technical Design Documents and Custom App Specifications, and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. Cross-Functional Collaboration entails partnering with Engagement Managers, Services Consultants, and Solution Architects as the lead technical voice, advocating for product enhancements with Product/Engineering, and supporting Pre-Sales with technical reviews and scoping. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years of hands-on experience building, migrating, and deploying complex cloud solutions, strong AWS and contact center integration expertise, proficiency in Python/Node.js/Java, REST APIs and SaaS familiarity, and excellent communication and problem-solving skills; the US OTE range is $210,000 to $316,000 with a hybrid in-office work arrangement.