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Sales Consultant wanted!

You are a SAFe® consultant with a knack for tools, looking for a stable job? Look no further! Join our sales team for Agile Hive and take your career to the next level.

About Us

Our mission is to improve team collaboration with software. We are one of the largest Atlassian partners in German-speaking countries and Agile Hive is one of our fastest growing products developed for agile systems development with SAFe®. Agile Hive is already being used by companies such as Porsche, Mercedes-Benz, Hapag Lloyd and Vodafone.

In order to realize this great mission, we need motivated colleagues who have a passion for customer success with digital tools.

What you can expect:

• You support us in sales for Agile Hive. You will qualify leads, hold demos and successfully close inquiries.
• As a permanent contact person, you will support and advise our customers from initial contact to after-sales support.
• You will work with our marketing and development teams to continuously improve our solutions and processes.
• You will work in a self-organized sales team and have the opportunity to take on a lot of responsibility and drive new initiatives independently.
• You will take part in international conferences.

What we are looking for:

• You should already have sales experience and skills in applying technical thinking. 
• You are familiar with SAFe® and Atlassian Jira and ideally have a strong network.
• Good self-organization is your strength, but you are also a team player.
• You are a strong communicator and confident in dealing with decision-makers at large companies. You like challenges and enjoy learning and applying a topic as an expert.
• You prefer a start-up atmosphere to working in a well-structured company and enjoy working in fast-growing teams where the learning curve is sometimes steep.

What's in it for you:

• A fair salary
• Fantastic work environment and European company culture (and benefits)
• Work from home
• You will be joining a fun international team full of friendly and helpful colleagues
• Last but not least, you’ll be given numerous possibilities for further education

We believe that long-term partnerships and the satisfaction of our customers bring the greatest success. Our focus is on solving our customers' current challenges rather than concentrating solely on short-term sales.

Sounds like a mission to you? Then apply now and get started with us!

We are looking for a Product Designer to join our AI pillar, which is focused on making Figma more powerful and approachable with AI. With the recent launch of Figma AI, the team rolled out a set of features to customers which helps them go from idea to production faster. These features are just a taste of what the team is exploring and we’re only scratching the surface of the possibilities. We’re looking for a designer who has a proven track record of working with cutting edge technologies to design delightful experiences. In this role, this person would be helping to identify new opportunities, designing concepts, defining and communicating a vision, developing prototypes, and helping build towards our vision. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Contribute to overall strategy and decision-making about product direction
• Help deliver and refine clear storytelling around product needs and opportunities
• Work cross-functionally with product management, engineering, design, and research peers
• Create, collaborate, and iterate on flows, prototypes, and high-fidelity visuals
• Design and ship high-quality product improvements

We’d love to hear from you if you have:

• 8+ years of experience designing UX and UI for software
• Experience working independently to explore concepts from beginning to end
• Demonstrated ability to design simple solutions to complex user problems
• Experience handling complex projects with overlapping organizational lines
• Proficiency in prototyping your ideas to help articulate nuanced design decisions

While it’s not required, it’s an added plus if you also have:

• Experience designing UX solutions built on the latest in AI technology
• A generative spirit, and excitement about coming up with novel, simple solutions
• An eye for high-quality, well-crafted visual and interaction design, and a passion for UI details
• A knack for figuring out ambiguous problems and shaping them into clear goals
• Demonstrated ability to make sound decisions and prioritize work effectively  
• Experience mentoring junior or early career designers

Livegraph is a core Figma technology driving our realtime web and mobile experiences. Similar to GraphQL, it sends data from relational databases and federated backends to clients around the globe. But innovating on GraphQL, it updates the user experiences it powers automatically – making every Figma experience feel alive and multi-player.

We’re looking for an Engineering Manager to shape and build the next generation of Livegraph services, supporting the substantial growth of Figma’s world-class design and collaboration products. A successful EM will be thoughtful and strategic about Livegraph’s opportunities and future challenges, while driving execution on our scale, reliability, developer experience, and feature set projects.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Livegraph
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Give back technical innovation into the software engineering community, through talks at conferences, open source contributions, blog posts, and external evangelism
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

We are looking for a Product Designer to join our AI pillar, which is focused on making Figma more powerful and approachable with AI. With the recent launch of Figma AI, the team rolled out a set of features to customers which helps them go from idea to production faster. These features are just a taste of what the team is exploring and we’re only scratching the surface of the possibilities. We’re looking for a designer who has a proven track record of working with cutting edge technologies to design delightful experiences. In this role, this person would be helping to identify new opportunities, designing concepts, defining and communicating a vision, developing prototypes, and helping build towards our vision. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Contribute to overall strategy and decision-making about product direction
• Help deliver and refine clear storytelling around product needs and opportunities
• Work cross-functionally with product management, engineering, design, and research peers
• Create, collaborate, and iterate on flows, prototypes, and high-fidelity visuals
• Design and ship high-quality product improvements

We’d love to hear from you if you have:

• 8+ years of experience designing UX and UI for software
• Experience working independently to explore concepts from beginning to end
• Demonstrated ability to design simple solutions to complex user problems
• Experience handling complex projects with overlapping organizational lines
• Proficiency in prototyping your ideas to help articulate nuanced design decisions

While it’s not required, it’s an added plus if you also have:

• Experience designing UX solutions built on the latest in AI technology
• A generative spirit, and excitement about coming up with novel, simple solutions
• An eye for high-quality, well-crafted visual and interaction design, and a passion for UI details
• A knack for figuring out ambiguous problems and shaping them into clear goals
• Demonstrated ability to make sound decisions and prioritize work effectively  
• Experience mentoring junior or early career designers

The Figma Research team is seeking a dynamic and experienced Researcher to join our Rapid Research program. This role is integral to our mission of connecting teams with customers throughout the development process, enabling confident iteration with a profound understanding of user impacts. As a Rapid Researcher at Figma, you'll play a pivotal role in shaping the future of our products by delivering actionable insights and recommendations that drive strategic decisions. 

You have deep expertise in a variety of research methods, but you don't hold those methods precious. You can flexibly apply any tool in an unconstrained way to drive impact for the business. You'll work closely with product managers, designers, and engineers to integrate user feedback into the product lifecycle, ensuring that our solutions meet and exceed user expectations. In this role, building relationships quickly will be key to your success.

At Figma, we believe your role as a researcher is to bring your point of view to the table—not simply to regurgitate observations and insights. This is a unique opportunity to join a team that values direct dialogue with our user communities, fostering a strong, human-centered approach to product development. If you're passionate about advancing your research discipline and making a significant impact, Figma is the place for you to do the best work of your career.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Conduct research studies to gather user feedback and insights throughout the development process, working in quick sprints.
• Synthesize research findings into actionable product recommendations.
• Present research insights to cross-functional teams and senior leadership.
• Collaborate with product managers, designers, and engineers to integrate user insights into the product development process.
• Lead and mentor junior researchers on best practices and methodologies.
• Adapt quickly to changing project requirements and priorities.

We’d love to hear from you if you have:

• 5+ years in research/design roles at fast-paced product organizations or strategic consultancies focused on digital experience.
• Proficiency in mixed methods research, including qualitative (e.g., interviews) and quantitative (e.g., surveys, data analysis) approaches.
• A history of being a proven communicator and storyteller, with a track record of presenting insights that secured executive buy-in or drove product changes.
• Demonstrated ability to quickly ramps up on new projects and deliver measurable impact (1-2 weeks from start to finish).
• Experience in cross-team collaboration, with examples of horizontal work within organizations.

While it’s not required, it’s an added plus if you also have:

• Experience in a major tech company with a strong usability research team.
• Rigorous usability and tactical skills, including benchmark testing.
• A knack for figuring out ambiguous problems and shaping them into clear goals.
• Proficiency in Figma and FigJam, with key projects where these tools were central.
• A history of being adaptable and scrappy, while thriving in fast-paced, dynamic environments.

Figma is looking for a “full-stack” Product Marketing Manager to support Figma’s growing portfolio of products. You will partner with our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma’s products. In this role, you will have the opportunity to help grow Figma into new product arenas and audiences—contributing to our next chapter of growth. 

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll be doing at Figma: 

• Lead product launches and be a partner to the Product team, with a focus on getting results and a desire to experiment with new channels
• Develop product messaging and positioning that sets us apart from competitors and demonstrates understanding of our customers’ needs
• Manage our beta programs, from customer outreach, managing beta communications, coordinating feedback sessions, to promoting customer success stories
• Drive deeper engagement of our product through a variety of educational content—blog posts, product tips, best practice guides, live streams, and more
• Partner with the broader marketing team to launch campaigns that span web, onboarding, activation, and adoption.
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products

We’d love to hear from you if you have:

• 8+ years in product marketing or a related role 
• Direct experience operating as a full-stack marketer, leading cross-functional initiatives from ideation to execution
• Demonstrated ability to learn new products and industries—unafraid to dive into the nitty gritty technical details
• Track record of being able to manage stakeholders at all levels, from individual contributors to senior executives. Must have experience driving executive-level conversations

While it’s not required, it’s an added plus if you also have:

• Experience in Growth Marketing
• Experience working with brand designers and marketers

The Figma Research team is seeking a dynamic and experienced Researcher to join our Rapid Research program. This role is integral to our mission of connecting teams with customers throughout the development process, enabling confident iteration with a profound understanding of user impacts. As a Rapid Researcher at Figma, you'll play a pivotal role in shaping the future of our products by delivering actionable insights and recommendations that drive strategic decisions. 

You have deep expertise in a variety of research methods, but you don't hold those methods precious. You can flexibly apply any tool in an unconstrained way to drive impact for the business. You'll work closely with product managers, designers, and engineers to integrate user feedback into the product lifecycle, ensuring that our solutions meet and exceed user expectations. In this role, building relationships quickly will be key to your success.

At Figma, we believe your role as a researcher is to bring your point of view to the table—not simply to regurgitate observations and insights. This is a unique opportunity to join a team that values direct dialogue with our user communities, fostering a strong, human-centered approach to product development. If you're passionate about advancing your research discipline and making a significant impact, Figma is the place for you to do the best work of your career.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Conduct research studies to gather user feedback and insights throughout the development process, working in quick sprints.
• Synthesize research findings into actionable product recommendations.
• Present research insights to cross-functional teams and senior leadership.
• Collaborate with product managers, designers, and engineers to integrate user insights into the product development process.
• Lead and mentor junior researchers on best practices and methodologies.
• Adapt quickly to changing project requirements and priorities.

We’d love to hear from you if you have:

• 5+ years in research/design roles at fast-paced product organizations or strategic consultancies focused on digital experience.
• Proficiency in mixed methods research, including qualitative (e.g., interviews) and quantitative (e.g., surveys, data analysis) approaches.
• A history of being a proven communicator and storyteller, with a track record of presenting insights that secured executive buy-in or drove product changes.
• Demonstrated ability to quickly ramps up on new projects and deliver measurable impact (1-2 weeks from start to finish).
• Experience in cross-team collaboration, with examples of horizontal work within organizations.

While it’s not required, it’s an added plus if you also have:

• Experience in a major tech company with a strong usability research team.
• Rigorous usability and tactical skills, including benchmark testing.
• A knack for figuring out ambiguous problems and shaping them into clear goals.
• Proficiency in Figma and FigJam, with key projects where these tools were central.
• A history of being adaptable and scrappy, while thriving in fast-paced, dynamic environments.

Figma is looking for a Director, Sales - LATAM to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma, we think outside the box, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.

Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, LATAM Sales, you will build a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Sales.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Strategically expand our LATAM segment while nurturing and empowering a dynamic team of representatives to drive growth and market leadership in the region
• Build a strong pipeline of exceptional talent in partnership with the recruiting team to scale the LATAM team, including hiring for Leadership roles
• Evaluate and execute playbooks, and systems needed to support a high-growth team
• Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories 
• Develop strong internal partnerships and collaborate cross functionally to maximize revenue opportunities to improve deal progressions
• Build, develop, and inspire a team of high-performing Account Executives and leaders by creating scalable, data driven processes that drive team and company goals
• Be accountable for selling to existing customers and net new customers 
• Interview, hire, and train new team members as we scale the business and company

We are looking for a design manager to lead our Design Experience team! The team is responsible for the Figma editor – Figma’s heart and soul – which is responsible for features related to editing and design systems, but also setting the tone for other products that use the editor as a foundation. We’re hoping to find a technically skilled person who can be newer to people management but is excited to push the bar for quality and execution on their teams, and isn’t afraid to get into the weeds and get their hands dirty. This is an opportunity to own one of the most importants surfaces at Figma, lead a wonderful group of designers, and collaborate with some very talented people.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Manage and hire a group of world-class designers of all experience levels
• Partner deeply with Product and Engineering leads in this area to build great things, improve team processes and execution, and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience in Product Design
• Experience working on technical products or complex systems (e.g. editing tools, word processors, etc.)
• Exceptional skills as a craftsperson and the ability to teach others

While it’s not required, it’s an added plus if you also have:

• Strength in strategic thinking and communication–we need someone who can help influence teams
• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Livegraph is a core Figma technology driving our realtime web and mobile experiences. Similar to GraphQL, it sends data from relational databases and federated backends to clients around the globe. But innovating on GraphQL, it updates the user experiences it powers automatically – making every Figma experience feel alive and multi-player.

We’re looking for an Engineering Manager to shape and build the next generation of Livegraph services, supporting the substantial growth of Figma’s world-class design and collaboration products. A successful EM will be thoughtful and strategic about Livegraph’s opportunities and future challenges, while driving execution on our scale, reliability, developer experience, and feature set projects.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Livegraph
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Give back technical innovation into the software engineering community, through talks at conferences, open source contributions, blog posts, and external evangelism
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

• Own and lead the onboarding process for our largest customers from pre-sales through successful onboarding closeout
• Partner closely with Account Executives to ensure smooth customer handoff experience
• Understand customer goals and successfully manages their onboarding timeline towards value
• Work with Solutions Architects, Design Advocates and Product Support to effectively execute against the customer onboarding process
• Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
• Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
• Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

• 3+ years of experience in a customer facing role working with technical products 
• B2B SaaS experience with a technical product 
• Proven project management skills and experience working with multiple customers concurrently
• Excellent oral and written communication skills
• Experience speaking to customers representing different personas across both function and seniority
• Consultative approach; ability to navigate complex business needs and technical requirements

• Experience using or working with Figma, or other UX/UI experience
• You embody our values and can thrive in a constantly evolving and growing environment
• Proven track record of adapting to new technologies and learning quickly

As a Product Designer at Figma, you will own real impactful projects and take them from ideation to execution. You will work fluidly and collaboratively with the rest of the design team, as well as other functions. Because of this, you should have a broad set of design skills and be motivated to learn. 

Learn more about the Figma design team:

• Breaking In: A guide to landing your first product design role
• Meet the Team
• Remote Team Process
• Design Critiques
• Design Hiring 101

What you'll do at Figma:

• Own the design from start to finish for impactful features that ship quickly
• Collaborate with product, research, marketing, and other functions to identify user and business needs
• Work closely with Engineering to ensure a high-quality implementation
• Create flows, prototypes, and high-fidelity visuals for your features
• Help with hiring, mentoring, and establishing a design culture within the company
• Contribute to the culture and processes of our growing design team

We’d love to hear from you if you have:

• Demonstrated proficiency in visual design and/or interaction design skills
• Experience shipping projects with strong product strategy and visual design
• An ability to express ideas through prototyping and code
• An interest in design tools and design systems
• Demonstrated ability to come up with novel, simple solutions

While it’s not required, it’s an added plus if you also have:

• An aptitude or interest in systems thinking and information architecture
• Knowledge of the building blocks of a design tool or similar aspects of other creative tools

Launches from early career designers on our team:

• FigJam toolbar
• Mobile app beta
• Timer

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We’re looking for an experienced Product Manager to lead the development of an exciting new product currently in incubation. This is a unique opportunity to shape an innovative solution from the ground up!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Guide the vision, strategy and execution of a new Figma product
• Lead the product development lifecycle from ideation to launch, ensuring alignment with company goals and user needs
• Collaborate with cross-functional teams to define and implement the product roadmap
• Conduct market research and competitive analysis to inform product strategy and positioning
• Build the product roadmap, define requirements and prioritize features based on user feedback and business objectives
• Find opportunities to leverage new technologies, like LLMs, to build innovative workflows that solve real problems for the design community

We’re looking for a Product Manager for our Data & ML Infrastructure teams. These teams provide the core infrastructure and systems that enable everyone at Figma—from Finance to ML engineers—to ingest, transform, and orchestrate data at scale, in order to gain business insights and develop innovative product improvements across Figma’s product suite using AI capabilities. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Build and maintain a strong understanding of the data needs across the company
• Define a vision for core data systems, such as Figma’s data catalog, to enable key stakeholders across the company to easily understand and use data at scale to drive business needs and product improvements
• Partner with a wide range of cross-functional partners across engineering, data science, research, and product to design infrastructure to train, deploy, and serve AI/ML models at scale
• Partner with engineering to set strategy and priorities for teams and projects

Figma is looking for a “full-stack” Product Marketing Manager to support Figma, including the core editor experience and production experience. You will partner with our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma. You will also have the opportunity to help us build out the marketing foundation at Figma—from developing messaging and positioning, telling our customers’ stories, architecting campaigns, building out enablement resources, and more. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead product launches and be a partner to the Product team, with a focus on getting results and a desire to experiment with new channels
• Develop product messaging and positioning that sets us apart from competitors and demonstrates understanding of our customers’ needs
• Manage our beta programs, from customer outreach, managing beta communications, coordinating feedback sessions, to promoting customer success stories
• Drive deeper engagement of our product through a variety of educational content—blog posts, product tips, best practice guides, live streams, and more
• Work with the broader marketing team to launch campaigns that span web, community, social, email, ads, and other marketing channels
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products

We'd love to hear from you if you have:

• 3+ years in product marketing or a related role 
• Experience driving multiple cross-functional initiatives, from upfront strategy to execution
• Track record of authoring and presenting complex topics, meaning you can adapt to the Figma voice and distill complicated topics to a wide audience

While not required, it’s an added plus if you also have:

• Experience working with design and/or collaborative workflow tools or partnering with product teams
• Track record of launching new technical products—unafraid to dive into the nitty gritty technical details
• Interest (or understanding) of the designer audience

As an Enterprise Specialist on Figma’s Product Support team you have the exciting opportunity to work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team is responsible for providing exceptional support for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.

We're looking for a support expert with an ability to understand what it means to work with Enterprise-level customers and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working as part of a team to deliver an exceptional experience. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution. 
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup. 
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution. 
• Identify trends and communicate insights to our Product and technical teams to advocate for bug fixes, process improvements, and feature enhancements.
• Work with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise Advocates.

We'd love to hear from you if you have:

• 2+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
• Language skills: English is an absolute necessity. Portuguese or Spanish would be very desirable given our expansion in the LATAM region.
• Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences. 
• A bias for action to drive for results. If you see something that can be done differently, you say something, and you advocate on behalf of the customer. 
• Resilience and adaptability. You're motivated by experimenting, building, and doing what's right for the customer and are confident through times of change and ambiguity.
• Must be able to work a 5-day shift that expands over the weekend (Sat & Sun) 

While it’s not required, it’s an added plus if you also have:

• Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions.
• Experience working with system administration for large end-user communities or guiding customers through complicated implementations.
• Bonus: Experience working with design tools like Adobe XD, Sketch, and/or Framer and a passion for UX/UI design.
• Bonus: Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.

We are seeking a proactive and data-driven Voice of the Customer (VOC) Program Manager on the Product Support team. In this role, you will be responsible for gathering and analyzing customer feedback, and generating insights that will guide our product and engineering teams in their decision-making and product roadmaps. This role will play a critical part in monitoring customer sentiment for product launches and features, identifying and addressing key gaps and pain points in Figma’s product, and driving continuous improvement based on customer feedback.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop and manage a comprehensive VOC program to collect, analyze, and interpret customer feedback from our Product Support channels 
• Establish the rhythm of our VOC readouts, providing cross-functional and senior leadership-level visibility and alignment on goals and milestones
• Map the customer journey to identify pain points and drive strategic improvements in the customer experience
• Synthesize customer feedback into actionable insights and recommendations for our product and engineering teams to enhance product design, functionality, and the overall customer experience
• Establish and maintain robust feedback channels, leveraging various sources such as support tickets, CSAT surveys, social channels, our community forum, and other direct and indirect feedback mechanisms
• Monitor and report on customer sentiment and key gaps during and post-product launches, and provide recommendations for product improvements based on customer feedback
• Collaborate with cross-functional teams, including product management, engineering, and marketing, to ensure customer feedback is incorporated into all stages of the product lifecycle
• Identify and implement the right processes, tech stack, and up-to-date voice of the customer technology, including AI, to facilitate swift insights reporting
• Maintain and iterate on a dashboard to track and report on key customer experience metrics, trends, and insights

Figma is looking for a Director, Sales - LATAM to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma, we think outside the box, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.

Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, LATAM Sales, you will build a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Sales.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Strategically expand our LATAM segment while nurturing and empowering a dynamic team of representatives to drive growth and market leadership in the region
• Build a strong pipeline of exceptional talent in partnership with the recruiting team to scale the LATAM team, including hiring for Leadership roles
• Evaluate and execute playbooks, and systems needed to support a high-growth team
• Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories 
• Develop strong internal partnerships and collaborate cross functionally to maximize revenue opportunities to improve deal progressions
• Build, develop, and inspire a team of high-performing Account Executives and leaders by creating scalable, data driven processes that drive team and company goals
• Be accountable for selling to existing customers and net new customers 
• Interview, hire, and train new team members as we scale the business and company

As a member of the IT Engineering team, you will collaborate closely with our broader IT and Security departments to develop, manage, optimize, and secure Figma's internal IT services. Our team maintains essential services and the fleet of endpoints used by all Figmates, including Okta, Google Workspace, and Slack. Our team also oversees backend solutions that support and protect the company, including Jamf and Okta Workflows.

What you’ll do at Figma:

• Configure and customize Okta to fulfill Figma's authentication and authorization needs.
• Design, develop, and maintain integrations using tools like Okta Workflows or custom code to automate repetitive and manual tasks.
• Assist in the management and maintenance of our macOS endpoint infrastructure, ensuring optimal performance and security.
• Develop and implement endpoint security policies and procedures to protect company data and systems.
• Deploy and configure systems via code, using tools such as Git, Terraform, YAML, or similar.
• Collaborate with cross-functional teams to ensure macOS endpoints align with company policies and standards.
• Create and maintain documentation for supported applications, processes, and training materials for internal employees and IT staff.
• Keep current on the SaaS Platforms under the IT Engineering umbrellas, ensuring Figma is implementing best practices and staying current with platform enhancements.

As a member of our Product Support Team, you will have the exciting opportunity to build out our Moderation team’s strategy and roadmap. In this role, you will work cross functionally with key partners such as Product, Legal, Anti-abuse, and Community to help build safe customer experiences. We are looking for a seasoned marketplace moderation leader to join our team who is passionate about creating a culture where ongoing growth and development thrive.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Define the moderation strategy for our community marketplace and future products
• Lead a team of community platform specialists and help to drive operational excellence
• Ensure compliance with Figma’s legal obligations and community policies 
• Report out on the impact of the team and rhythm of the business
• Work closely with cross-functional stakeholders across Product Support, Legal, Anti-abuse, Security, Community, and Product. 

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

• Help build and shape the future of our Product Support weekend support
• Craft and create premium experiences for customer base with our Figma products and brand
• Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
• Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction
• Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
• Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product
• Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches
• Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
• Coach team members with a focus on skill building and achieving core metric goals
• Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans
• Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

What you’ll do at Figma:

• Manage, support, and grow a team of experienced engineers to drive Figma’s frontend technical strategy.
• Empower our internal frontend developers to quickly ship high-quality features.
• Roll up your sleeves as needed to get involved in the technical details of creating a world-class frontend codebase.
• Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects.
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community.

• Spearhead developing early-phase machine learning systems to enhance the search experience for Figma users and build systems to measure and improve search quality and relevance 
• Lead and set the future direction of search quality at Figma in partnership with cross functional teams of innovative software engineers, product managers, and data scientists 
• Break down open-ended search relevance problems into engineering strategies by utilizing machine learning, data analysis, and experimentation design
• Provide mentorship and champion best practices in data and machine learning while fostering a collaborative and inclusive team culture
• Contribute to the growth of the team by improving hiring process and recruiting strong machine learning talent

• 7+ years of practical/applied experience with machine learning methodologies and with data mining, statistical modeling, and/or equivalent 
  
• Demonstrated expertise in search indexing, retrieval and ranking systems like Elasticsearch/OpenSearch, personalization, and/or natural language processing
• 2+ years of experience operating in a technical lead capacity in a high-growth environment and guiding team(s) through periods of ambiguity and rapid iteration 
  
• Proven track record of planning multi-year roadmap in which shorter-term projects ladder to long-term vision
• Proven experience implementing the full lifecycle of an early-phase model development, from ideating on which models to use through productionizing and maintaining them 
• Experience in developing deep product and business knowledge to connect abstract modeling and analysis tasks with business value
• A growth mindset and experience investing in the learning, development, belonging, and impact of your peers, ex. mentoring/aligning senior engineers across organizations
  
  

As a Product Designer at Figma, you will own real impactful projects and take them from ideation to execution. You will work fluidly and collaboratively with the rest of the design team, as well as other functions. Because of this, you should have a broad set of design skills and be motivated to learn. 

Learn more about the Figma design team:

• Breaking In: A guide to landing your first product design role
• Meet the Team
• Remote Team Process
• Design Critiques
• Design Hiring 101

What you'll do at Figma:

• Own the design from start to finish for impactful features that ship quickly
• Collaborate with product, research, marketing, and other functions to identify user and business needs
• Work closely with Engineering to ensure a high-quality implementation
• Create flows, prototypes, and high-fidelity visuals for your features
• Help with hiring, mentoring, and establishing a design culture within the company
• Contribute to the culture and processes of our growing design team

We’d love to hear from you if you have:

• Demonstrated proficiency in visual design and/or interaction design skills
• Experience shipping projects with strong product strategy and visual design
• An ability to express ideas through prototyping and code
• An interest in design tools and design systems
• Demonstrated ability to come up with novel, simple solutions

While it’s not required, it’s an added plus if you also have:

• An aptitude or interest in systems thinking and information architecture
• Knowledge of the building blocks of a design tool or similar aspects of other creative tools

Launches from early career designers on our team:

• FigJam toolbar
• Mobile app beta
• Timer

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

As an Enterprise Specialist on Figma’s Product Support team you have the exciting opportunity to work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team is responsible for providing exceptional support for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.

We're looking for a support expert with an ability to understand what it means to work with Enterprise-level customers and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working as part of a team to deliver an exceptional experience. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution. 
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup. 
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution. 
• Identify trends and communicate insights to our Product and technical teams to advocate for bug fixes, process improvements, and feature enhancements.
• Work with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise Advocates.

We'd love to hear from you if you have:

• 2+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
• Language skills: English is an absolute necessity. Portuguese or Spanish would be very desirable given our expansion in the LATAM region.
• Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences. 
• A bias for action to drive for results. If you see something that can be done differently, you say something, and you advocate on behalf of the customer. 
• Resilience and adaptability. You're motivated by experimenting, building, and doing what's right for the customer and are confident through times of change and ambiguity.
• Must be able to work a 5-day shift that expands over the weekend (Sat & Sun) 

While it’s not required, it’s an added plus if you also have:

• Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions.
• Experience working with system administration for large end-user communities or guiding customers through complicated implementations.
• Bonus: Experience working with design tools like Adobe XD, Sketch, and/or Framer and a passion for UX/UI design.
• Bonus: Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.

As a member of our Product Support Operations and Strategy team, the Business Systems Analyst will be responsible for supporting, maintaining, and innovating the primary systems that help power our Product Support organization, including Zendesk and AI tools. You will monitor our systems performance and ensure Support systems architecture are of high quality, stable, scalable and reliable. You'll have the opportunity to lead exciting initiatives and help us outline our technology strategy, recommend and implement changes that improve our teams and customers experience. As our Business Systems Analyst, you will operate with a high level of excellence, influence senior and cross-functional stakeholders, and facilitate decision making through effective communication and documentation best practices.  

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own the day-to-day administration, maintenance, improvements and governance of our Zendesk platform, including configuration changes, incident management, escalations, and SDLC processes.
• Own and maintain documentation for Zendesk and other core Support tools, including playbooks, change logs, architecture diagram and  business continuity plans.
• Explore, evaluate, recommend, and design new features and functionalities with Zendesk, AI chatbot and other Support tools to improve our workflows and facilitate integration of internal tools and 3rd party applications using API and webhooks.
• Manage and prioritize multiple different tasks for projects and Zendesk backlog requests.
• Work with internal and external partners to ensure our systems are effectively running 
• Directly contribute to the overall Product Support AI and technology strategy, advocating for prioritization of critical initiatives, managing risk and ensuring high quality outcomes. Influence partners and leaders delivering effective communication and presenting a clear picture of the opportunities and objectives.
• Leverage project management tools and business systems best practices (i.e. project plans, DACI, documentation, frameworks, wireframes) 
• Monitors performance reporting and analyzes data (tickets, reports, etc.) to identify trends and opportunities to improve customer support

We’re looking for an experienced and Enterprise-focused Product Manager to lead the IAM & Workflow teams. As teams scale in size and in their use of Figma, identity, access management, and permissions becomes an important cornerstone for admins. Creating secure and reliable workflows to manage users is pivotal to ensuring companies are able to successfully use Figma at scale. 

The IAM & Workflow teams are part of the Monetization pillar at Figma. Our mission is to help teams, big and small, create and collaborate effectively. As a PM, you’ll work closely with cross-functional partners and our customers to develop and execute a vision and roadmap. You will be responsible for ensuring that Figma’s identity offerings maintain industry standards and are scalable with our Enterprise customers needs. You will also have a chance to be part of a fast-growing company that is hungry for innovation and an incredibly talented PM team to learn from and partner with!

What you’ll do at Figma:

• Be a subject matter expert for Identity at Figma; collaborating closely with other EPD teams at Figma
• Develop and implement a vision and roadmap for IAM that scales as the Figma suite grows
• Establish relationships with Figma’s largest enterprise customers to identify and validate key opportunities 
• Work closely with designers and engineers to define feature functionality and execute against the roadmap 
• Driving planning and prioritization, defining and supervising key metrics, collaborating on marketing, messaging, positioning, and go-to-market plans

We’re looking for an experienced and Enterprise-focused Product Manager to lead the IAM & Workflow teams. As teams scale in size and in their use of Figma, identity, access management, and permissions becomes an important cornerstone for admins. Creating secure and reliable workflows to manage users is pivotal to ensuring companies are able to successfully use Figma at scale. 

The IAM & Workflow teams are part of the Monetization pillar at Figma. Our mission is to help teams, big and small, create and collaborate effectively. As a PM, you’ll work closely with cross-functional partners and our customers to develop and execute a vision and roadmap. You will be responsible for ensuring that Figma’s identity offerings maintain industry standards and are scalable with our Enterprise customers needs. You will also have a chance to be part of a fast-growing company that is hungry for innovation and an incredibly talented PM team to learn from and partner with!

What you’ll do at Figma:

• Be a subject matter expert for Identity at Figma; collaborating closely with other EPD teams at Figma
• Develop and implement a vision and roadmap for IAM that scales as the Figma suite grows
• Establish relationships with Figma’s largest enterprise customers to identify and validate key opportunities 
• Work closely with designers and engineers to define feature functionality and execute against the roadmap 
• Driving planning and prioritization, defining and supervising key metrics, collaborating on marketing, messaging, positioning, and go-to-market plans

Figma is looking for a “full-stack” Product Marketing Manager to support Figma’s platform and partner ecosystem. You will work closely with the partners building on Figma’s platform as well as our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma’s platform and growing ecosystem of integrations. You will also have the opportunity to help us build out the partner marketing foundation at Figma—from developing messaging and positioning, telling our partners’ stories, architecting campaigns, building out enablement resources, and more. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Work with partners to create joint marketing plans that help us achieve shared goals 
• Identify potential partners to help us reach new audiences and build co-marketing programs with them 
• Drive deeper engagement with our platform and integrations with through content and campaigns
• Work with the broader marketing team on creative co-marketing ideas that span web, community, social, events, and other marketing channels
• Work closely with our business development and marketing teams to build and scale a set of repeatable partner programs 
• Arm internal and partner sales teams with resources that help them position Figma’s platform and key integrations
• Track and measure project success, so we can learn what works and continue making our programs better
• Grow a community of partners that feel loved and valued

We'd love to hear from you if you have:

• 3+ years in product marketing, partner marketing, or a related role 
• The ability to champion the customer and experience in soliciting customer feedback
• Demonstrated strong written skill, ability to avoid enterprise jargon, can adapt to the Figma voice, and write with partners and customers in mind 
• Experience leading and driving cross-functional initiatives
• Experience working directly with customers and or partners 

While not required, it’s an added plus if you also have:

• Experience launching integrations or technical products and features
• Field event or growth marketing experience
• Experience working with design and/or collaborative workflow tools

Figma is looking for a “full-stack” Product Marketing Manager to support Figma, including the core editor experience and production experience. You will partner with our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma. You will also have the opportunity to help us build out the marketing foundation at Figma—from developing messaging and positioning, telling our customers’ stories, architecting campaigns, building out enablement resources, and more. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead product launches and be a partner to the Product team, with a focus on getting results and a desire to experiment with new channels
• Develop product messaging and positioning that sets us apart from competitors and demonstrates understanding of our customers’ needs
• Manage our beta programs, from customer outreach, managing beta communications, coordinating feedback sessions, to promoting customer success stories
• Drive deeper engagement of our product through a variety of educational content—blog posts, product tips, best practice guides, live streams, and more
• Work with the broader marketing team to launch campaigns that span web, community, social, email, ads, and other marketing channels
• Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products

We'd love to hear from you if you have:

• 3+ years in product marketing or a related role 
• Experience driving multiple cross-functional initiatives, from upfront strategy to execution
• Track record of authoring and presenting complex topics, meaning you can adapt to the Figma voice and distill complicated topics to a wide audience

While not required, it’s an added plus if you also have:

• Experience working with design and/or collaborative workflow tools or partnering with product teams
• Track record of launching new technical products—unafraid to dive into the nitty gritty technical details
• Interest (or understanding) of the designer audience

• Drive fundamental and applied research in Generative AI and deep learning with Figma product use cases in mind
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current AI models as well as enable the launch of entirely new AI-powered product features
• Explore the boundaries of what is possible with the current technology set and experiment with novel ideas
• Publish your research in leading AI/ML conferences

• Are a 4th or 5th year Ph.D student in AI, Machine Learning, Computer vision, Natural Language Processing or a related field
• Have proven expertise in AI through publications on recent advancements in AI, such as Large Language Models or Diffusion Models
• Have a track record in applying machine learning techniques to projects in academia or industry
• Experience in Python and machine learning frameworks such as PyTorch, TensorFlow)
• Have experience solving sophisticated problems and comparing alternative solutions, trade-offs, and diverse points of view to determine a path forward
• Have experience communicating your solutions effectively to different audiences

#LI-HYBRID

#LI-CC1

Figma is seeking a Content Strategist to join our Story Studio team. As we continue to grow and innovate, we're looking for a passionate individual with strong editorial and organizational skills to help shape and share Figma's story with the world.

What you’ll do at Figma:

• Expand our operations cross-functionally and globally, ensuring our storytelling efforts align with Figma's global presence and diverse user base.
• Manage an editorial calendar and workflow, coordinating content creation and distribution across various marketing and product touchpoints.
• Drive content distribution both internally and externally, collaborating with cross-functional partners to extend and expand our reach and impact.
• Help scaffold and distribute messaging frameworks, ensuring consistency and clarity in Figma's brand voice across all platforms.
• Manage budget and vendor relationships, optimizing resources to deliver high-quality content and experiences.
• Scope work across the creative team, balancing resources and priorities to meet both short-term needs and long-term strategic goals.
• Build and manage production plans, ensuring all team members understand project objectives, strategy, scope, roles, responsibilities, and milestones through to launch.
• Streamline the intake process by collaborating cross-functionally, connecting overlapping requests, and prioritizing competing projects against team and business objectives.
• Support the creative team in producing high-quality content.

The Data Science team at Figma partners directly with our product and engineering teams to uncover insights, influence decision making, and apply a data lens to business problems critical to Figma’s growth. Our work is diverse and evolving. As an intern on our team, you will have an opportunity to apply your skills on technical challenges that will have a real impact on our business and product. We seek data scientists with strong coding and statistics fundamentals and who are excellent communicators among technical and non-technical audiences. 

What you'll do at Figma:

• Collaborate with cross-functional teams including Product, Engineering, Research, Design, Sales, and Marketing to turn business questions into data problems
• Evaluate experiments to measure the impact of product changes
• Define and surface metrics to guide decision making
• Build models to understand user behavior and predict growth

Some projects you could work on:

• Evaluation of different online experimentation methodologies and how they may improve velocity and accuracy of A/B tests at Figma 
• Investigating user behaviors and running experiments to drive improvements on a brand new product offering
• Recommend opportunities for growth and optimization of our core product through researching KPIs and/or areas of the business funnel

We'd love to hear from you if you have:

• A strong baseline in statistics, Computer Science, Mathematics, Economics or other quantitative field
• Proficiency with basic SQL 
• Experience with R, Python, or similar scripting language
• Firm knowledge around statistical methods and models
• A self-starting approach along with strong communication and collaboration skills
• Research experience in the natural sciences, social sciences, or behavioral sciences
• Experience working with creative tools

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

• Inside Figma: my time as a new grad
• Inside Figma: a Q&A with our 2021 interns and new grads
• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

#LI-HYBRID

#LI-HO1

We are seeking a proactive and data-driven Voice of the Customer (VOC) Program Manager on the Product Support team. In this role, you will be responsible for gathering and analyzing customer feedback, and generating insights that will guide our product and engineering teams in their decision-making and product roadmaps. This role will play a critical part in monitoring customer sentiment for product launches and features, identifying and addressing key gaps and pain points in Figma’s product, and driving continuous improvement based on customer feedback.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop and manage a comprehensive VOC program to collect, analyze, and interpret customer feedback from our Product Support channels 
• Establish the rhythm of our VOC readouts, providing cross-functional and senior leadership-level visibility and alignment on goals and milestones
• Map the customer journey to identify pain points and drive strategic improvements in the customer experience
• Synthesize customer feedback into actionable insights and recommendations for our product and engineering teams to enhance product design, functionality, and the overall customer experience
• Establish and maintain robust feedback channels, leveraging various sources such as support tickets, CSAT surveys, social channels, our community forum, and other direct and indirect feedback mechanisms
• Monitor and report on customer sentiment and key gaps during and post-product launches, and provide recommendations for product improvements based on customer feedback
• Collaborate with cross-functional teams, including product management, engineering, and marketing, to ensure customer feedback is incorporated into all stages of the product lifecycle
• Identify and implement the right processes, tech stack, and up-to-date voice of the customer technology, including AI, to facilitate swift insights reporting
• Maintain and iterate on a dashboard to track and report on key customer experience metrics, trends, and insights

• Develop and maintain datasets, KPIs, and reporting tools for teams in our Go-to-Market organization
• Craft and maintain data infrastructure with the Data Engineering team by translating business requirements from business partners to data models that will enable reporting, dashboards, and segmentation; responsible for data integrity
• Perform impact analysis and modeling for a variety of different business initiatives and projects
• Evaluate and size the projected impact of new business strategies and how they connect to broader company goals
• Collaborate with cross-functional partners to integrate data-driven insights into Go-to-Market strategies and decision-making processes

Teams we're currently hiring for:

Sales-Assisted Marketing: The mission of Sales Assisted Marketing Data Science is to empower our marketing and sales partners to better understand and optimize the impact of our marketing activities to help the business grow. We use data to improve how we spend money, engage & retain customers, and ultimately drive ARR.

• 5+ years relevant work experience supporting a Go-to-Market function
• Fluency in SQL
• Proficiency in Python, R or similar scripting language
• Experience in distributed data processing systems (Hive, Redshift, Presto, Snowflake, etc)
• Prior experience in applying statistical methods to experiment design
• A proven track record of excellent judgment and creative problem solving skills on short and long term projects
• Experience communicating and working across functions to proactively drive solutions
  

Read more about our team:

• https://www.figma.com/blog/cross-functional-data-science-user-research-figma/
• https://www.figma.com/blog/how-we-use-data/
• https://www.figma.com/blog/from-experiment-to-launch-how-data-shaped-a-new-comments-experience/

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

#LI-Remote

• Leverage various data science methods such as machine learning, statistical modeling, and causal inference to understand user behavior and optimize the product experience
• Design and evaluate experiments to measure improvements to UI and algorithms
• Generate ideas to creatively leverage data for shaping future product roadmaps
• Drive democratization of data through creation of new datasets and tooling
• Design and surface metrics to guide decision making
• Collaborate with cross-functional teams including Product, Engineering, Research, Design, Sales, and Marketing

• 5+ years relevant work experience in Analytics, Data Science or Software Engineering.
• Proven track record providing thought leadership to your team or organization.
• Fluency in SQL.
• Proficient programming skills in Python, R, or a similar scripting language.
• Experience in distributed data processing systems and framework (Hive, Redshift, Presto, Snowflake, Spark, etc).
• Firm knowledge around statistical methods and experiment design.
• Excellent judgment and creative problem solving skills.
• Excellent technical communication and relationship-building skills. 
• A growth mindset and experience investing in the learning, development, belonging, and impact of your peers.

• https://www.figma.com/blog/cross-functional-data-science-user-research-figma/
• https://www.figma.com/blog/how-we-use-data/
• https://www.figma.com/blog/from-experiment-to-launch-how-data-shaped-a-new-comments-experience/

Figma is looking for a team lead to join our Product Marketing team. You’ll be overseeing various product areas and go-to-market strategy for our core audiences. This is an amazing opportunity to help build out the marketing foundation at Figma, work on a quickly innovating product, and be a part of a passionate user community. 

This is a full-time role that can be held from one of our US hubs or remotely in the continental United States.

What you’ll do:

• Lead go-to-market strategy and planning for our core design product 
• Be a strategic partner to the Product team and contribute to the future of Figma with your expertise in our market, competitors, and customers
• Craft differentiated messaging and positioning informed by user research and insights
• Roll up your sleeves and help lead new product launches and campaigns when needed
• Enable our customer-facing teams to help improve sales efficiency through impactful enablement programs 
• Partner with the broader marketing team to execute campaigns that drive new signups, expansion, and/or product adoption
• Build and coach a small team of product marketers; lead with a passion for learning and development 
• Help us build PMM team culture and processes—be it better ways to measure success, communicate as a team, share learnings, plan cross-functionally, and more

We’d love to hear from you if you have:

• 10+ years in product marketing or a related role in the Saas industry
• 4+ years hiring, coaching, and managing direct report(s)
• Demonstrated ability to learn new products and industries—unafraid to dive into the nitty gritty technical details
• Direct experience writing messaging, positioning and author on-brand end-user content
• A data-driven approach to your work and the ability to champion the customer and experience in shaping customer insights and research 
• Demonstrated track record of being able to lead partners at all levels, from individual contributors to senior executives. Must have experience driving executive-level conversations. 

While it’s not required, it’s an added plus if you have

• Experience working on Design tools
• Knowledge of technical details of workflow products
• A track record of launching products fast, while also delivering impact

As a key leader within the Product Support Team, you will play a critical role in fostering an environment where our global support team can deliver exceptional experiences to Figma customers at scale. In this role, you’ll guide the team in defining goals, shaping critical initiatives, and providing in-depth analytical insights, helping the team to realize opportunities and build upon our strengths to drive success. In addition, you will lead the workforce planning function, ensuring we are effectively staffed to support our rapidly expanding customer base across the globe. We’re seeking a strong collaborator who thrives in a dynamic setting where innovation and growth are constant. Our ideal candidate is passionate about customer support, excels in strategic problem-solving, and doesn’t shy away from taking principled risks.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Continue to build out our Program Management, Product Operations, Workforce Management, Data Insights, Tooling and Technology functions – including, but not limited to program and service delivery, KPIs, reporting, and forecasting
• Work in partnership with Product Support leadership to refine our channel and segmentation strategies, as well as KPIs and success measurements for Direct Support, Scalable Support, and our Learning and Performance teams
• Develop and maintain global Product Support dashboards that report on the health of our business to surface actionable trends and insights to our internal teams and cross-functional partners
• Drive continuous improvements that are focused on improving efficiency and quality with our service strategy, including launching AI and BPO solutions
• Drive enhancements to our Product Support tech stack aimed at improving the customer journey
• Iterate on our forecast and capacity model to manage our workforce, and ensure we are resourced appropriately and available to meet our customers’ needs
• Build relationships with cross-functional partners, such as product and engineering, to create deeper alignment with pivotal initiatives and company roadmap 
• Coach and mentor team members, focusing on skill building, career growth, and leadership development

As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized and helping them focus on scaling for growth and fine tuning our product support offerings. In this role, you’ll be directly supporting the VP, Product Support to strategically manage day-to-day administrative and operational needs, while also providing light support to the Product Support leadership team, and cross-functionally with broader Marketing Org and stakeholders across Figma. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Provide direct support to VP, Product Support and light support to 4 Directors on the leadership team
  • Expected support of VP - The deepest level of support attending leadership meetings, tracking agendas, capturing action items and following up on progress, heavy calendar management, inbox management, organizing all hands, team-wide communications, booking travel, partnering with Strategic Program Manager in support of VP, etc.
  • Expected support of 4 Directors - Calendar management, light logistical offsite support
• Act as a delegate for the VP, signing off of expenses, PO approval, and various other tooling as needed with careful attention to internal policy
• Be a strategic thought partner to the VP and their leadership team with a focus on Product Support operations, process, and long term planning
• Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs
• Find opportunities for process optimization throughout team and company processes
• Prepare and/or build content and slides for the VP within Figma and FigJam 
• Partner with the Strategic Program Manager to organize large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal partners
• Partner with internal teams to ensure cross functional alignment on projects, company milestones, and internal events – this will include some ad hoc project management

As a member of the IT Engineering team, you will collaborate closely with our broader IT and Security departments to develop, manage, optimize, and secure Figma's internal IT services. Our team maintains essential services and the fleet of endpoints used by all Figmates, including Okta, Google Workspace, and Slack. Our team also oversees backend solutions that support and protect the company, including Jamf and Okta Workflows.

What you’ll do at Figma:

• Configure and customize Okta to fulfill Figma's authentication and authorization needs.
• Design, develop, and maintain integrations using tools like Okta Workflows or custom code to automate repetitive and manual tasks.
• Assist in the management and maintenance of our macOS endpoint infrastructure, ensuring optimal performance and security.
• Develop and implement endpoint security policies and procedures to protect company data and systems.
• Deploy and configure systems via code, using tools such as Git, Terraform, YAML, or similar.
• Collaborate with cross-functional teams to ensure macOS endpoints align with company policies and standards.
• Create and maintain documentation for supported applications, processes, and training materials for internal employees and IT staff.
• Keep current on the SaaS Platforms under the IT Engineering umbrellas, ensuring Figma is implementing best practices and staying current with platform enhancements.

At Figma, we are creating a community of practice where our users can connect, learn, and advance their skills through sharing with one another. Our advocacy team are at the core of the Figma Community—online, in written and video content, and in live interactions with users. This Designer Advocate Manager will be a key partner to support our marketing, sales and product teams by helping add design perspectives and product knowledge to our go to market strategy, build relationships with our user community, and advocate for users internally with our product teams. If you’re an experienced manager, love Figma tools, and already find yourself advocating for Figma with your peers, we’d love to hear from you!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead the AMER Designer Advocate team: Support and grow a diverse team of Designer Advocates who help scale our community engagement, sales support, and content efforts
• Enable Figma users at scale: Prioritize, assign, and collaborate with the team to deliver the highest value one to many content to support our customers (ex: livestreams, written content, presentations, Figma community resources, etc)
• Partner with marketing: Support our marketing efforts from events to product launches and to drive adoption of new features and enable users on new capabilities and workflows
• Partner with Customer Experience: Support our highest value sales opportunities with consultations and scalable onboarding programs to enable our customers to become experts in the product
• Advocate for users with the product team: Help continuously improve internal processes to bring advocate insights from customer engagements to the product teams
• Motivate and empower the community: Enable the team to maintain and build relationships with users in the community and identify ways to improve internal processes to track and measure community engagement

We’d love to hear from you if you have:

• 5+ years of leading a design-related team (design ops, design systems, or marketing)
• Ability to work cross functionally with teams like sales, product and marketing leadership; ability to gain support to drive projects and new initiatives forward
• Comfortable presenting to large groups of people
• Knowledge of product design and development workflows
• An entrepreneurial mindset and joy for iterating on projects from early experimental ideas through to completion
• Comfort-level with up to 25% of travel

As a member of our Product Support Team, you will have the exciting opportunity to build out our Moderation team’s strategy and roadmap. In this role, you will work cross functionally with key partners such as Product, Legal, Anti-abuse, and Community to help build safe customer experiences. We are looking for a seasoned marketplace moderation leader to join our team who is passionate about creating a culture where ongoing growth and development thrive.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Define the moderation strategy for our community marketplace and future products
• Lead a team of community platform specialists and help to drive operational excellence
• Ensure compliance with Figma’s legal obligations and community policies 
• Report out on the impact of the team and rhythm of the business
• Work closely with cross-functional stakeholders across Product Support, Legal, Anti-abuse, Security, Community, and Product. 

We’re looking for a design manager to lead the User Growth pillar at Figma, which includes the Acquisition, Activation, and Community areas. 

We’re hoping to find someone who’s excited for both the strategic challenge of growth, but also isn’t afraid to get in the weeds and push the bar for quality. You’ll manage the teams responsible for growing and engaging our overall user base, but also our Community hub of resources (that contains files, templates, widgets, and plugins). 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Hire and manage a group of world-class designers of all experience levels
• Partner with Product and Engineering leads in this area to improve team processes and execution and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience
• Exceptional skills as a craftsperson and the ability to teach others
• Strong in strategic thinking and communication; someone who can help influence teams

While it’s not required, it’s an added plus if you also have:

• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.
• Experience working on early stage or zero-to-one projects
• Experience working on growth teams or creative marketplaces

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

• Help build and shape the future of our Product Support weekend support
• Craft and create premium experiences for customer base with our Figma products and brand
• Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
• Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction
• Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
• Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product
• Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches
• Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
• Coach team members with a focus on skill building and achieving core metric goals
• Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans
• Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

We're seeking a dynamic Senior Manager to lead multiple teams on our early-stage journey of providing Figma’s users with personalized, streamline and intuitive solutions. As Figma’s customer base continues to expand and diversify, and new technological advancements in AI and generative design emerge, the opportunity for AI experience engineering is greater than ever. You’ll collaborate closely with a cutting edge AI Research team and your work will help raise the ceiling of what’s possible for designers and lower the floor of who can design. We are seeking an accomplished and experienced leader who has built scrappy fast paced teams, ideally working on generative AI products, to join our team and lead our AI efforts from inception to implementation. Join us in molding the future of AI at Figma!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and support a team of managers and engineers responsible for developing and improving Figma's AI capabilities in our core products.
• Collaborate with product, engineering, AI research and data science teams to define strategic goals and establish a roadmap for AI product development.
• Recruit, mentor, and retain high-performing engineers. You'll contribute to a culture of innovation, collaboration, and calculated risk-taking.
• Drive innovation in 0->1 product areas, exploring and implementing new AI technologies and techniques to enhance user experience.
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

What you’ll do at Figma:

• Manage, support, and grow a team of experienced engineers to drive Figma’s frontend technical strategy.
• Empower our internal frontend developers to quickly ship high-quality features.
• Roll up your sleeves as needed to get involved in the technical details of creating a world-class frontend codebase.
• Partner with product and engineering leadership to set strategy, priorities, and mission for teams and projects.
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community.

We’re building our first dedicated ML Infrastructure team from the ground up to help develop and launch new AI capabilities across Figma’s products. You will be building and leading the team that owns the core infrastructure to serve and deploy models efficiently, as well as world-class tooling that enables us to iterate on models quickly. You will be combining industry best practices and a first-principles approach to design, and build ML infrastructure that will improve Figma’s design and collaboration tool.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Design infrastructure to train, deploy, and serve models at scale.
• Partner directly with ML/AI leaders, engineers, and researchers to build internal tools for model development and experimentation.
• Combine industry best practices and a first-principles approach to design and build ML infrastructure.
• Evangelize best practices throughout the engineering team to keep code quality high.
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

Search technology underpins several recent Figma product innovations, such as visual search in the new Figma AI bundle. The Search Platform team aims to accelerate new search feature development by providing a flexible, configurable indexing solution allowing any team to index any content. The team will abstract away search cluster resource creation and management complexity, providing infrastructure-level SLO guarantees and out-of-the-box observability. The team will partner with Figma’s Search Experience team, and various other product teams across Figma, to leverage the search platform to build optimal search experiences. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Hire, manage, support and develop a team of engineers who design and build scalable services to power Figma’s search platform and infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Search platform capabilities
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.
  
  

We’d love to hear from you if you have:

• 2+ years of experience managing and leading a high output engineering team
• 5+ years experience building and scaling distributed systems as a leader and/or individual contributor
• Strong expertise in OpenSearch, Elasticsearch, Solr, or other search engine technologies, with experience managing such search clusters at scale to serve production-facing traffic.
• Experience with designing and managing scalable, high-performance, and reliable search infrastructure.  Knowledge of search algorithms, indexing, and query processing.
• Skills in optimizing search performance and reducing time-to-index latency. Familiarity with indexing and caching strategies, load balancing, and other performance-enhancing techniques.
• Demonstrated leadership skills in building a high-performing and highly engaged engineering team. Proven track record of motivating, mentoring, and guiding senior engineers.
  
  

While it’s not required, it’s an added plus if you also have:

• A history of solving difficult engineering problems with novel, custom solutions
• Experience evangelizing innovative, internal infrastructure and developer tools

We’re looking for engineers with a Machine Learning and Artificial Intelligence background to improve our products and build new capabilities. You will be building the core infrastructure to serve and deploy models efficiently, as well as world-class tooling that enables us to iterate on models quickly. . You will be combining industry best practices and a first-principles approach to design and build ML infrastructure that will improve Figma’s design and collaboration tool.

What you’ll do at Figma:

• Build infrastructure to train, deploy, and serve models at scale
• Partner directly with ML engineers to build internal tools for model development and experimentation
• Work in concert with applied research and product engineers to improve Figma’s design and collaboration tool.
• Combine industry best practices and a first-principles approach to design and build ML infrastructure.

We'd love to hear from you if you have:

• 5+ years of backend or infrastructure experience.
• 3+ years of experience in one or more of the following areas: machine learning, machine learning infrastructure, data infrastructure.
• Proven experience deploying ML models and implementing the full lifecycle of model development.
• Experience communicating and working across functions to drive solutions.

While not required, It’s an added plus if you also have:

• Proven track record of planning multi-year roadmap in which shorter-term projects ladder to the long-term vision.
• Experience in mentoring/influencing senior engineers across organizations.

At Figma, one of our values is Grow As You Go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Figma's Musical!

• Spearhead developing early-phase machine learning systems to enhance the search experience for Figma users and build systems to measure and improve search quality and relevance 
• Lead and set the future direction of search quality at Figma in partnership with cross functional teams of innovative software engineers, product managers, and data scientists 
• Break down open-ended search relevance problems into engineering strategies by utilizing machine learning, data analysis, and experimentation design
• Provide mentorship and champion best practices in data and machine learning while fostering a collaborative and inclusive team culture
• Contribute to the growth of the team by improving hiring process and recruiting strong machine learning talent

• 7+ years of practical/applied experience with machine learning methodologies and with data mining, statistical modeling, and/or equivalent 
  
• Demonstrated expertise in search indexing, retrieval and ranking systems like Elasticsearch/OpenSearch, personalization, and/or natural language processing
• 2+ years of experience operating in a technical lead capacity in a high-growth environment and guiding team(s) through periods of ambiguity and rapid iteration 
  
• Proven track record of planning multi-year roadmap in which shorter-term projects ladder to long-term vision
• Proven experience implementing the full lifecycle of an early-phase model development, from ideating on which models to use through productionizing and maintaining them 
• Experience in developing deep product and business knowledge to connect abstract modeling and analysis tasks with business value
• A growth mindset and experience investing in the learning, development, belonging, and impact of your peers, ex. mentoring/aligning senior engineers across organizations
  
  

As a member of our Product Support Operations and Strategy team, the Operations Program Manager will be responsible for leading multiple strategic programs that will deliver value and are aligned with Product Support objectives. You will work closely with engineering, product, business operations on high impact technical and business problems that require strong program management rigor, technical familiarity and stellar communication skills. 

Our team is solving some of the most exciting challenges, unlocking new opportunities and creating an environment where our teams and customers can do their best work. For 2024, our areas of focus include AI, self solve and intelligent automations, and we are looking for an Operations Program Manager with experience implementing technology solutions in Product Support and coordinating technical and operational execution across teams.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Drive complex programs from initiation to implementation, including putting together detailed project plans, roadmaps and operational readiness plans for the launch of these initiatives in collaboration with technical and non-technical collaborators.
• Handle project documentation and ensure there is always a source of truth easily accessible. You will be responsible for preparing reports, updates, presentations and ensuring leadership and collaborators are updated on project progress, decisions and concerns.
• Proactively anticipate upcoming risks and issues, and develop risk mitigation strategies in partnership with your leaders in a fast paced environment.
• Lead effective communication between team members by moving between communication styles and translating highly technical and non-technical requirements into business actions (and vice versa).
• Drive collaboration and ensure high quality execution of project deliverables. Build strong partnerships with cross-functional teams, including developing working models, transforming project inputs and requirements into impactful results, and balancing business needs versus technical constraints.
• Directly contribute to the overall Product Support technology strategy, including self solve and AI, advocating for prioritization of critical initiatives, influencing leadership and ensuring high quality outcomes.
• Handle the implementation of new technologies, including developing strong cases,, evaluating potential solutions from external vendors, building and responding to RFPs, and facilitating decision making through alignment across decision makers and critical partners.
• Proactively find opportunities to improve the employee and customer experience, proposing innovative solutions and building experimentation plans. 

We’d love to hear from you if you have:

• 4+ years of program management experience in a Product Support environment.
• Experience leading projects with technical scope in close partnership with technical teams like product management, engineering or tooling/systems. 
• Experience operating with ambiguity in a fast paced environment, balancing between driving in a scrappy manner vs structured program management.
• Proficiency in verbal and written communication skills that can simplify complex topics across different audiences, demonstrating effective communication methods to facilitate decision making across collaborators, influencing senior leadership, drive motivation and alignment towards shared objectives.
• Experience handling competing priorities and incentives, and defining processes that enable greater collaboration within and across our product support org, and cross-functional partners.
• Demonstrated ability in excellent decision quality, critical thinking, and creative problem solving skills

While it’s not required, it’s an added plus if you also have:

• Familiarity with AI and ML solutions for Product Support.
• Product Management or Technical Program Management experience.
• Experience with programming (Python, C++) and/or data analytics languages (SQL, R).
• Change Management certification (PROSCI) or Project Management certification (PMP, Agile or Scrum)

As a member of our Product Support Operations and Strategy team, the Operations Program Manager will be responsible for leading multiple strategic programs that will deliver value and are aligned with Product Support objectives. You will work closely with engineering, product, business operations on high impact technical and business problems that require strong program management rigor, technical familiarity and stellar communication skills. 

Our team is solving some of the most exciting challenges, unlocking new opportunities and creating an environment where our teams and customers can do their best work. For 2024, our areas of focus include AI, self solve and intelligent automations, and we are looking for an Operations Program Manager with experience implementing technology solutions in Product Support and coordinating technical and operational execution across teams.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Drive complex programs from initiation to implementation, including putting together detailed project plans, roadmaps and operational readiness plans for the launch of these initiatives in collaboration with technical and non-technical collaborators.
• Handle project documentation and ensure there is always a source of truth easily accessible. You will be responsible for preparing reports, updates, presentations and ensuring leadership and collaborators are updated on project progress, decisions and concerns.
• Proactively anticipate upcoming risks and issues, and develop risk mitigation strategies in partnership with your leaders in a fast paced environment.
• Lead effective communication between team members by moving between communication styles and translating highly technical and non-technical requirements into business actions (and vice versa).
• Drive collaboration and ensure high quality execution of project deliverables. Build strong partnerships with cross-functional teams, including developing working models, transforming project inputs and requirements into impactful results, and balancing business needs versus technical constraints.
• Directly contribute to the overall Product Support technology strategy, including self solve and AI, advocating for prioritization of critical initiatives, influencing leadership and ensuring high quality outcomes.
• Handle the implementation of new technologies, including developing strong cases,, evaluating potential solutions from external vendors, building and responding to RFPs, and facilitating decision making through alignment across decision makers and critical partners.
• Proactively find opportunities to improve the employee and customer experience, proposing innovative solutions and building experimentation plans. 

We’d love to hear from you if you have:

• 4+ years of program management experience in a Product Support environment.
• Experience leading projects with technical scope in close partnership with technical teams like product management, engineering or tooling/systems. 
• Experience operating with ambiguity in a fast paced environment, balancing between driving in a scrappy manner vs structured program management.
• Proficiency in verbal and written communication skills that can simplify complex topics across different audiences, demonstrating effective communication methods to facilitate decision making across collaborators, influencing senior leadership, drive motivation and alignment towards shared objectives.
• Experience handling competing priorities and incentives, and defining processes that enable greater collaboration within and across our product support org, and cross-functional partners.
• Demonstrated ability in excellent decision quality, critical thinking, and creative problem solving skills

While it’s not required, it’s an added plus if you also have:

• Familiarity with AI and ML solutions for Product Support.
• Product Management or Technical Program Management experience.
• Experience with programming (Python, C++) and/or data analytics languages (SQL, R).
• Change Management certification (PROSCI) or Project Management certification (PMP, Agile or Scrum)

We are seeking a Product Designer to join our Design Systems (Figma Pattern Library) team, dedicated to building and evolving shared patterns and components across Figma’s expanding suite of products. This role will focus on a consistent and approachable experience for Figma’s audience, regardless of the product they are using. As Figma continues to grow, a cohesive design system that spans multiple products is critical. We are looking for a designer with experience in multi-product environments who can work collaboratively across teams to develop, refine, and implement design systems that scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Contribute to the overall strategy and decision-making regarding cross-product design systems.
• Define and communicate a clear vision for shared design patterns that can be utilized across various products.
• Collaborate with product management, engineering, and other design teams to ensure consistent implementation of design components.
• Create, iterate, and refine design system components, including flows, prototypes, and high-fidelity visuals.
• Drive the adoption and continuous improvement of the design system across the organization.

We’d love to hear from you if you have:

• 5+ years of experience designing UX and UI for software, with a focus on design systems.
• Experience working independently and collaboratively to explore design solutions from concept to implementation.
• Proven ability to create simple, scalable solutions for complex user experiences across multiple products.
• Experience managing complex projects that involve collaboration across different teams and organizational boundaries.
• Proficiency using prototyping or concepts to communicate design decisions effectively.

While it’s not required, it’s an added plus if you also have:

• A deep understanding of how design systems operate within large, multi-product companies.
• A passion for creating inclusive, user-friendly designs that cater to a broad audience.
• Experience mentoring junior or early-career designers.
• A knack for identifying and solving ambiguous problems, shaping them into clear, actionable goals.

We’re looking for a Product Manager for our Data & ML Infrastructure teams. These teams provide the core infrastructure and systems that enable everyone at Figma—from Finance to ML engineers—to ingest, transform, and orchestrate data at scale, in order to gain business insights and develop innovative product improvements across Figma’s product suite using AI capabilities. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Build and maintain a strong understanding of the data needs across the company
• Define a vision for core data systems, such as Figma’s data catalog, to enable key stakeholders across the company to easily understand and use data at scale to drive business needs and product improvements
• Partner with a wide range of cross-functional partners across engineering, data science, research, and product to design infrastructure to train, deploy, and serve AI/ML models at scale
• Partner with engineering to set strategy and priorities for teams and projects

We are seeking a Product Designer to join our Design Systems (Figma Pattern Library) team, dedicated to building and evolving shared patterns and components across Figma’s expanding suite of products. This role will focus on a consistent and approachable experience for Figma’s audience, regardless of the product they are using. As Figma continues to grow, a cohesive design system that spans multiple products is critical. We are looking for a designer with experience in multi-product environments who can work collaboratively across teams to develop, refine, and implement design systems that scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Contribute to the overall strategy and decision-making regarding cross-product design systems.
• Define and communicate a clear vision for shared design patterns that can be utilized across various products.
• Collaborate with product management, engineering, and other design teams to ensure consistent implementation of design components.
• Create, iterate, and refine design system components, including flows, prototypes, and high-fidelity visuals.
• Drive the adoption and continuous improvement of the design system across the organization.

We’d love to hear from you if you have:

• 5+ years of experience designing UX and UI for software, with a focus on design systems.
• Experience working independently and collaboratively to explore design solutions from concept to implementation.
• Proven ability to create simple, scalable solutions for complex user experiences across multiple products.
• Experience managing complex projects that involve collaboration across different teams and organizational boundaries.
• Proficiency using prototyping or concepts to communicate design decisions effectively.

While it’s not required, it’s an added plus if you also have:

• A deep understanding of how design systems operate within large, multi-product companies.
• A passion for creating inclusive, user-friendly designs that cater to a broad audience.
• Experience mentoring junior or early-career designers.
• A knack for identifying and solving ambiguous problems, shaping them into clear, actionable goals.

As a Product Design intern at Figma, you will own real impactful projects and take them from ideation to execution. You will work fluidly and collaboratively with your mentor, the rest of the design team, as well as other functions. Because of this, you should have a broad set of design skills and be motivated to learn. Over the course of the summer, you’ll have the opportunity to ship meaningful contributions to both the company and the product.

Learn more about the Figma design team:

• Breaking In: A guide to landing your first product design role
• Meet the Team
• Remote Team Process
• Design Critiques
• Design Hiring 101

What you'll do at Figma:

• Own the design from start to finish for impactful features that ship quickly
• Collaborate with product, research, marketing, and other functions to identify user and business needs
• Work closely with Engineering to ensure a high-quality implementation
• Create flows, prototypes, and high-fidelity visuals for your features
• Participate in weekly design critiques 

We’d love to hear from you if you have:

• A demonstrated baseline in visual design and/or interaction design skills
• Experience shipping projects with good product strategy and visual design
• An ability to express ideas through prototyping and code
• An eagerness to learn and a demonstrated self-starting initiative 

While it’s not required, it’s an added plus if you also have:

• An interest in design tools and design systems
• An aptitude or interest in systems thinking and information architecture
• Knowledge of the building blocks of a design tool or similar aspects of other creative tools

Past intern projects:

• Community co-creators
• Comments improvements
• Missing fonts management
• Billing tools for admins

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

What you’ll do at Figma:

• Driving fundamental and applied research in ML/AI using Generative AI, deep learning and classical machine learning, with Figma product use cases in mind. 
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current models as well as enable the launch of entirely new AI-powered product features.
• Work in concert with other ML researchers, as well as product and infrastructure engineers to productionize new models and systems to power features in Figma’s design and collaboration tool.
• Expand the boundaries of what is possible with the current technology set and experiment with novel ideas.
• Publish scientific work on problems relevant to Figma in leading conferences like ICML, NeurIPS, CVPR etc.

As a member of our Product Support Operations and Strategy team, the Business Systems Analyst will be responsible for supporting, maintaining, and innovating the primary systems that help power our Product Support organization, including Zendesk and AI tools. You will monitor our systems performance and ensure Support systems architecture are of high quality, stable, scalable and reliable. You'll have the opportunity to lead exciting initiatives and help us outline our technology strategy, recommend and implement changes that improve our teams and customers experience. As our Business Systems Analyst, you will operate with a high level of excellence, influence senior and cross-functional stakeholders, and facilitate decision making through effective communication and documentation best practices.  

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own the day-to-day administration, maintenance, improvements and governance of our Zendesk platform, including configuration changes, incident management, escalations, and SDLC processes.
• Own and maintain documentation for Zendesk and other core Support tools, including playbooks, change logs, architecture diagram and  business continuity plans.
• Explore, evaluate, recommend, and design new features and functionalities with Zendesk, AI chatbot and other Support tools to improve our workflows and facilitate integration of internal tools and 3rd party applications using API and webhooks.
• Manage and prioritize multiple different tasks for projects and Zendesk backlog requests.
• Work with internal and external partners to ensure our systems are effectively running 
• Directly contribute to the overall Product Support AI and technology strategy, advocating for prioritization of critical initiatives, managing risk and ensuring high quality outcomes. Influence partners and leaders delivering effective communication and presenting a clear picture of the opportunities and objectives.
• Leverage project management tools and business systems best practices (i.e. project plans, DACI, documentation, frameworks, wireframes) 
• Monitors performance reporting and analyzes data (tickets, reports, etc.) to identify trends and opportunities to improve customer support

Figma is looking for a “full-stack” Product Marketing Manager to support Figma’s platform and partner ecosystem. You will work closely with the partners building on Figma’s platform as well as our product, sales, design, and broader marketing teams to build, launch, and drive adoption of Figma’s platform and growing ecosystem of integrations. You will also have the opportunity to help us build out the partner marketing foundation at Figma—from developing messaging and positioning, telling our partners’ stories, architecting campaigns, building out enablement resources, and more. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Work with partners to create joint marketing plans that help us achieve shared goals 
• Identify potential partners to help us reach new audiences and build co-marketing programs with them 
• Drive deeper engagement with our platform and integrations with through content and campaigns
• Work with the broader marketing team on creative co-marketing ideas that span web, community, social, events, and other marketing channels
• Work closely with our business development and marketing teams to build and scale a set of repeatable partner programs 
• Arm internal and partner sales teams with resources that help them position Figma’s platform and key integrations
• Track and measure project success, so we can learn what works and continue making our programs better
• Grow a community of partners that feel loved and valued

We'd love to hear from you if you have:

• 3+ years in product marketing, partner marketing, or a related role 
• The ability to champion the customer and experience in soliciting customer feedback
• Demonstrated strong written skill, ability to avoid enterprise jargon, can adapt to the Figma voice, and write with partners and customers in mind 
• Experience leading and driving cross-functional initiatives
• Experience working directly with customers and or partners 

While not required, it’s an added plus if you also have:

• Experience launching integrations or technical products and features
• Field event or growth marketing experience
• Experience working with design and/or collaborative workflow tools

What you’ll do at Figma:

• Driving fundamental and applied research in ML/AI using Generative AI, deep learning and classical machine learning, with Figma product use cases in mind. 
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current models as well as enable the launch of entirely new AI-powered product features.
• Work in concert with other ML researchers, as well as product and infrastructure engineers to productionize new models and systems to power features in Figma’s design and collaboration tool.
• Expand the boundaries of what is possible with the current technology set and experiment with novel ideas.
• Publish scientific work on problems relevant to Figma in leading conferences like ICML, NeurIPS, CVPR etc.

What you’ll do at Figma:

• Driving fundamental and applied research in ML/AI using Generative AI, deep learning and classical machine learning, with Figma product use cases in mind. 
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current models as well as enable the launch of entirely new AI-powered product features.
• Work in concert with other ML researchers, as well as product and infrastructure engineers to productionize new models and systems to power features in Figma’s design and collaboration tool.
• Expand the boundaries of what is possible with the current technology set and experiment with novel ideas.
• Publish scientific work on problems relevant to Figma in leading conferences like ICML, NeurIPS, CVPR etc.