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As a Security Engineer, you will help identify and drive impactful projects to improve the security of Figma's product, platform, and our IT systems. The mission of the Figma Security team is to help Figmates ship the most secure product to our users. We are looking for security generalists with a strong grasp of Computer Science and security fundamentals. You will partner closely with teams across the company and focus on systemic security improvements and risk reduction. You will also maximize your security skills to support and participate in operational security responsibilities like security reviews and consulting, external research/bug-bounty triage, incident response, and risk management. 

What you’ll do at Figma:

• Perform technical security assessments, code audits and design reviews.
• Develop technical solutions to help mitigate security vulnerabilities.
• Advocate security and secure practices throughout Figma
• Conduct assessments to identify current and new attack vectors against Figma products and services.
• Help run our pen-testing and offensive security exercises as well as our bug bounty program.

This team is an exciting opportunity to lead a new part of the Enablement team at Figma! There is a huge opportunity to create a cohesive team culture while also being connected to the wider Enablement team. The Enablement team has expanded exponentially over the last 6 months so there is a mix of tenured Figmates and new Figmates. We are looking for an experienced Enablement leader to help shape and build a ‘One Enablement’ team brand while working on helping us optimize and scale through Sales Onboarding, building out our Enablement playbooks, and developing a GTM launch program.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Lead, develop, and inspire a team towards excellence by creating scalable, data-driven processes that drive team and company goals
• Optimize GTM new hire onboarding with key milestones that enhance impact in a new hire’s first 90 days, reducing ramp time
• Oversee and lead strategy to optimize the usage of the Enablement and Sales tech stack across (ie CMS, LMS, and productivity tools)
• Collaborate with Sales, Marketing and Product teams to develop collateral, presentations, and other materials that support the enablement of our team's aligned with the buyer's journey and sales stages
• Define key performance indicators and metrics to assess the effectiveness of enablement initiatives
• Use data and analytics to track sales performance, identify trends, and provide actionable insights to sales leadership
• Own all content and training curriculum for Sales Kickoffs and other GTM related events
• Establish/refresh and own programmatic content across recurrent and strategic initiatives, onboarding, and all sales enablement programs

We’d love to hear from you if you have:

• 6+ years of experience in Sales Enablement, Sales, or customer-facing role
• 2+ years of direct people management experience; proven history of hiring, leading, and developing hard-working teams
• The ability to define strategy, build cross-functional alignment, implement efficiently, and iterate alongside diverse stakeholders
• Proven success in planning, prioritizing, and driving multiple long-term, cross-functional projects simultaneously to completion
• Analytical approach with the ability apply data and metrics to drive strategy 
• Demonstrated understanding of sales process, methodologies and best practices
• Excellent written and verbal communication skills with the ability to design and deliver effective sales training programs

While it’s not required, it’s an added plus if you also have:

• Experience with Command of the Message
• Experience in a customer facing role
• Enablement or program management certification
• Design experience or experience using Figma

We are looking for a design manager to lead our Design Experience team! The team is responsible for the Figma editor – Figma’s heart and soul – which is responsible for features related to editing and design systems, but also setting the tone for other products that use the editor as a foundation. We’re hoping to find a technically skilled person who can be newer to people management but is excited to push the bar for quality and execution on their teams, and isn’t afraid to get into the weeds and get their hands dirty. This is an opportunity to own one of the most importants surfaces at Figma, lead a wonderful group of designers, and collaborate with some very talented people.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Manage and hire a group of world-class designers of all experience levels
• Partner deeply with Product and Engineering leads in this area to build great things, improve team processes and execution, and coach individual teams through setting roadmap and strategy
• Develop a perspective on your teams’ product areas and successfully advocate for it across the organization
• Run and improve team processes like critiques and sprints
• Advance your own skills at people management in a supportive and growth-oriented environment

We’d love to hear from you if you have:

• 3+ years of people management experience in Product Design
• Experience working on technical products or complex systems (e.g. editing tools, word processors, etc.)
• Exceptional skills as a craftsperson and the ability to teach others

While it’s not required, it’s an added plus if you also have:

• Strength in strategic thinking and communication–we need someone who can help influence teams
• We love people who like to take risks with new and interesting methodologies and ideas; who are not always satisfied with the status quo and always eager to improve both themselves and others.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

• Help build and shape the future of our Product Support weekend support
• Craft and create premium experiences for customer base with our Figma products and brand
• Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
• Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction
• Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
• Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product
• Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches
• Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
• Coach team members with a focus on skill building and achieving core metric goals
• Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans
• Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

What you’ll do at Figma:

• Driving fundamental and applied research in ML/AI using Generative AI, deep learning and classical machine learning, with Figma product use cases in mind. 
• Formulate and implement new modeling approaches both to improve the effectiveness of Figma’s current models as well as enable the launch of entirely new AI-powered product features.
• Work in concert with other ML researchers, as well as product and infrastructure engineers to productionize new models and systems to power features in Figma’s design and collaboration tool.
• Expand the boundaries of what is possible with the current technology set and experiment with novel ideas.
• Publish scientific work on problems relevant to Figma in leading conferences like ICML, NeurIPS, CVPR etc.

What you’ll do at Figma:

• Take shared ownership of the product process. Every member of our team is involved from ideation to implementation
• Iterative and quantitative product development
• Build high-quality UI. Although we do iterative development, we also keep a high bar for UI polish because our users are designers and the details matter
• Build foundational Growth infrastructure for running experiments, tracking user behavior and engaging users.
• Provide thoughtful feedback to others on the team
• Help interview and recruit more hard working engineers to Figma

Livegraph is a core Figma technology driving our realtime web and mobile experiences. Similar to GraphQL, it sends data from relational databases and federated backends to clients around the globe. But innovating on GraphQL, it updates the user experiences it powers automatically – making every Figma experience feel alive and multi-player.

We’re looking for an Engineering Manager to shape and build the next generation of Livegraph services, supporting the substantial growth of Figma’s world-class design and collaboration products. A successful EM will be thoughtful and strategic about Livegraph’s opportunities and future challenges, while driving execution on our scale, reliability, developer experience, and feature set projects.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Manage, support and develop a team of engineers who design and build scalable services to power Figma’s infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Livegraph
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Give back technical innovation into the software engineering community, through talks at conferences, open source contributions, blog posts, and external evangelism
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.

Search technology underpins several recent Figma product innovations, such as visual search in the new Figma AI bundle. The Search Platform team aims to accelerate new search feature development by providing a flexible, configurable indexing solution allowing any team to index any content. The team will abstract away search cluster resource creation and management complexity, providing infrastructure-level SLO guarantees and out-of-the-box observability. The team will partner with Figma’s Search Experience team, and various other product teams across Figma, to leverage the search platform to build optimal search experiences. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Hire, manage, support and develop a team of engineers who design and build scalable services to power Figma’s search platform and infrastructure.
• Build and execute on a long-term roadmap to evolve and scale Search platform capabilities
• Partner with engineering leadership to set strategy, priorities, and mission for teams and projects. 
• Establish trust within and across teams by creating accountability and a positive work environment in partnership with other leaders in the organization.
• Grow your career in an engaged and creative engineering community
• Figma is committed to building an inclusive and diverse team and culture. We expect all of our leaders to play a role in helping to build and drive these initiatives through hiring, community events, and other programs in partnership with teams across all of Figma.
  
  

We’d love to hear from you if you have:

• 2+ years of experience managing and leading a high output engineering team
• 5+ years experience building and scaling distributed systems as a leader and/or individual contributor
• Strong expertise in OpenSearch, Elasticsearch, Solr, or other search engine technologies, with experience managing such search clusters at scale to serve production-facing traffic.
• Experience with designing and managing scalable, high-performance, and reliable search infrastructure.  Knowledge of search algorithms, indexing, and query processing.
• Skills in optimizing search performance and reducing time-to-index latency. Familiarity with indexing and caching strategies, load balancing, and other performance-enhancing techniques.
• Demonstrated leadership skills in building a high-performing and highly engaged engineering team. Proven track record of motivating, mentoring, and guiding senior engineers.
  
  

While it’s not required, it’s an added plus if you also have:

• A history of solving difficult engineering problems with novel, custom solutions
• Experience evangelizing innovative, internal infrastructure and developer tools

• Spearhead developing early-phase machine learning systems to enhance the search experience for Figma users and build systems to measure and improve search quality and relevance 
• Lead and set the future direction of search quality at Figma in partnership with cross functional teams of innovative software engineers, product managers, and data scientists 
• Break down open-ended search relevance problems into engineering strategies by utilizing machine learning, data analysis, and experimentation design
• Provide mentorship and champion best practices in data and machine learning while fostering a collaborative and inclusive team culture
• Contribute to the growth of the team by improving hiring process and recruiting strong machine learning talent

• 7+ years of practical/applied experience with machine learning methodologies and with data mining, statistical modeling, and/or equivalent 
  
• Demonstrated expertise in search indexing, retrieval and ranking systems like Elasticsearch/OpenSearch, personalization, and/or natural language processing
• 2+ years of experience operating in a technical lead capacity in a high-growth environment and guiding team(s) through periods of ambiguity and rapid iteration 
  
• Proven track record of planning multi-year roadmap in which shorter-term projects ladder to long-term vision
• Proven experience implementing the full lifecycle of an early-phase model development, from ideating on which models to use through productionizing and maintaining them 
• Experience in developing deep product and business knowledge to connect abstract modeling and analysis tasks with business value
• A growth mindset and experience investing in the learning, development, belonging, and impact of your peers, ex. mentoring/aligning senior engineers across organizations
  
  

As a member of our Product Support Operations and Strategy team, the Business Systems Analyst will be responsible for supporting, maintaining, and innovating the primary systems that help power our Product Support organization, including Zendesk and AI tools. You will monitor our systems performance and ensure Support systems architecture are of high quality, stable, scalable and reliable. You'll have the opportunity to lead exciting initiatives and help us outline our technology strategy, recommend and implement changes that improve our teams and customers experience. As our Business Systems Analyst, you will operate with a high level of excellence, influence senior and cross-functional stakeholders, and facilitate decision making through effective communication and documentation best practices.  

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own the day-to-day administration, maintenance, improvements and governance of our Zendesk platform, including configuration changes, incident management, escalations, and SDLC processes.
• Own and maintain documentation for Zendesk and other core Support tools, including playbooks, change logs, architecture diagram and  business continuity plans.
• Explore, evaluate, recommend, and design new features and functionalities with Zendesk, AI chatbot and other Support tools to improve our workflows and facilitate integration of internal tools and 3rd party applications using API and webhooks.
• Manage and prioritize multiple different tasks for projects and Zendesk backlog requests.
• Work with internal and external partners to ensure our systems are effectively running 
• Directly contribute to the overall Product Support AI and technology strategy, advocating for prioritization of critical initiatives, managing risk and ensuring high quality outcomes. Influence partners and leaders delivering effective communication and presenting a clear picture of the opportunities and objectives.
• Leverage project management tools and business systems best practices (i.e. project plans, DACI, documentation, frameworks, wireframes) 
• Monitors performance reporting and analyzes data (tickets, reports, etc.) to identify trends and opportunities to improve customer support

As a member of the IT Engineering team, you will collaborate closely with our broader IT and Security departments to develop, manage, optimize, and secure Figma's internal IT services. Our team maintains essential services and the fleet of endpoints used by all Figmates, including Okta, Google Workspace, and Slack. Our team also oversees backend solutions that support and protect the company, including Jamf and Okta Workflows.

What you’ll do at Figma:

• Configure and customize Okta to fulfill Figma's authentication and authorization needs.
• Design, develop, and maintain integrations using tools like Okta Workflows or custom code to automate repetitive and manual tasks.
• Assist in the management and maintenance of our macOS endpoint infrastructure, ensuring optimal performance and security.
• Develop and implement endpoint security policies and procedures to protect company data and systems.
• Deploy and configure systems via code, using tools such as Git, Terraform, YAML, or similar.
• Collaborate with cross-functional teams to ensure macOS endpoints align with company policies and standards.
• Create and maintain documentation for supported applications, processes, and training materials for internal employees and IT staff.
• Keep current on the SaaS Platforms under the IT Engineering umbrellas, ensuring Figma is implementing best practices and staying current with platform enhancements.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an experienced Partner Manager for a role covering strategic SI partners in the Public Sector. This role reports directly to the Head of Public Sector Channel, and will be responsible for growing incremental, measurable revenue within the Public Sector territory, across a diverse range of enterprise solutions built on the Atlassian Platform.

We are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, dynamic software business with over 300,000 paying customers, and millions of users around the globe. Many of these organizations acquire Atlassian tools through our network of partners - including a growing number of Global and Federal System Integrators (SIs).

In this role, you will be responsible for partner engagement and go-to-market efforts, developing a robust pipeline of joint opportunities with some of our largest customer agencies. Using your experience and leadership skills, you will deliver successful outcomes against our channel targets.

The Pubic Sector team is helping to expand the footprint of Atlassian in key markets and industries, with a specific focus on our Public Sector customer segment. Since you will be working with a Strategic partner across a diverse range of solution areas, you will need a broad understanding of enterprise software channel business including channel sales, BD/capture, channel strategy and market development. Most importantly, you will work closely with teams across Atlassian - including sales, marketing, product development and others - to build success.

Strategic Partner Manager- US Public Sector role will work closely with the Atlassian leadership team - both channel & sales - to lead the strategy and ongoing improvement of our channel sales model and build a comprehensive approach to engaging with leading SI partners to accelerate our channel growth trajectory through the motions of our partner-facing functions.

In this role, you'll get to:

• Assist in planning and executing the vision of the Public Sector organization

• Manage and develop a growth model working closely with our Channel leadership

• Create and present a resourcing plan for a dedicated organizational structure

• Team with our Sales and Solution Specialists on optimizing the co-selling motion

• Develop demand generation strategies across different product and solution areas

• Continuously evaluate different partnership and go-to-market models, unique to each solution area

• Align with counterparts in the Global Alliances, Channel field and program organizations to build and deliver a coordinated engagement model

• Collaborate with cross-functional teams, including Product, Marketing, Analytics, Finance, and others

• “Be the change you seek” and demonstrate leadership while helping Atlassian to continuously improve our ability to better serve our customers and partners

• Monitor, measure, and assess how your critical initiatives and investments are delivering results for the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in US timezones.

Your future team

The Trust Engagement team is a globally distributed team of risk professionals that help our customers to perform risk assessments they require to trust our company and products.

We are a focused group committed to ensuring that customers trust our on-premise Products and their data in our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story.

Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Principal Trust Analyst, you will drive the growth and expansion of how we promote customer trust.

What you'll do

You will oversee the team's interactions with Trust & Security, Compliance, Privacy, Legal, Operational, and SRE teams, Internal IT, Field Operations, Customer Support, and Go-To-Market Teams. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes and controls, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trust in both on-premise and SaaS products.

In this role, you will:

• Represent Atlassian with our Public Sector & Enterprise customers to remove trust as a blocker for customer acquisition, customer migration, and long-term customer retention;

• Be accountable for engaging in a variety of Atlassian public sector customer-facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, and Privacy measures.

• Manage complex customer security reviews from public sector agencies and government contractors in the US.

• Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements

• Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements

• Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product & Engineering strategy in meeting customer expectations

• Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers

• Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.

• Mentor team through technical leadership and knowledge sharing

Your background:

• On your first day, we’ll expect you to have:

  • 10+ years experience working with Public Sector agencies and government contractors in Security, Governance, Risk and Compliance domain areas;

  • Expertise to guide discussions about security and risk trade-offs;

  • Customer-facing or consulting engagement experience;

  • Success with customer, executive, or board member briefings on strategy.

  • Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)

  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions;

  • Experience in a large-scale enterprise SaaS solutions;

• It's phenomenal, but not required, if you have:

  • Experience participating in customer-facing incident response functions;

  • Experience operating on a globally distributed team.

  • Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian’s partner network is committed to helping unleash the potential of every team. Our partners complement Atlassian business with consulting, implementation services, and unique solutions, including industry specializations and geographic coverage that help our customers better use – and expand their use of – Atlassian products. As our primary services arm, we count on our partners to help our customers succeed.

The Atlassian US Commercial Channel team is responsible for a best-in-class community of advanced Solution Partners with deep expertise in Atlassian solutions including Cloud, ITSM and Agile at Scale. We leverage the Atlassian Partner Program and Atlassian Solutions to develop meaningful business practices with partners that deliver out-sized customer impact. The Partner Manager collaborates effectively both internally and externally to develop and drive a high-impact joint business plan that accelerates Atlassian customer success and business objectives.

In this role you’ll get to:

• Develop high growth partner plans

• Identify and execute pipeline generation activities in enterprise

• Leverage and guide internal resources to enable partner business practice expansion

• Foster partner relations with Atlassian from C-suite to account executives

• Create and maintain transparency and accountability by executing a comprehensive governance model

Key result areas:

• Growth of partner generated pipeline for Atlassian solutions and partner services

• Increasing partner services attach rates to Atlassian sales

• Enabling partners to providing high quality services as measured by CSAT and NPS

• Accelerate Atlassian product bookings by facilitating successful co-selling activities

On your first day we’ll expect you to have:

• 10 years of experience in enterprise software channel and alliances

• 5 years of experience in partner account management for value-added reseller and regional system integrators

• Demonstrated expertise in value-based selling and partner business planning

• Passionate team player, obsessed with learning new things and strong communication skills

• This role requires 30-40% travel

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an Enterprise Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. You will report to the Regional Head of Customer Success.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.

With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'.

In this role, you will:

• Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.

• Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Manage post-sales activity for your customers through relationship-building, product expertise and execution.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.

Your Background

• 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.

• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

• Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.

• Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience

• Experience balancing a book of business in a customer-facing environment.

• Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management. 

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customer’s deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.

• Developing and executing sales strategies to drive revenue growth within the mid-market segment.

• Prospecting and qualifying leads within the defined mid-market customer segment.

• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.

• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.

• Presenting contracts, pricing, and terms with mid-market clients.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.

• Providing regular sales forecasts, reports, and updates to management.

• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.

• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Atlassian’s second flagship product, Confluence, is evolving into a connected knowledge workspace for all teams. As part of this evolution, we’re looking for a design leader who can look beyond the Confluence page in order to enable new kinds of collaborative work. This leader will bring a new look to our end to end experience across Confluence, unlocking a seamless experience for our customers. As a Design Manager, you will lead a team of product and content designers, while partnering with cross-functional leaders to deliver in a fast-paced environment. You’ll be responsible for the Content Lifecycle team’s experience strategy and vision, as well as the delivery of high-quality design work that delivers on business outcomes.

If you want to help define the future of Confluence, this is the team for you.

As a Design Manager, you'll:

• Manage a team of product and content designers, helping them to do the best work of their lives

• Lead complex, high-impact initiatives that raise the quality bar for new and existing customers

• Partner with a range of cross-functional teams (including Engineering, Product Management, Research, Marketing, and Data Science) across our Atlassian product portfolio

• Collaborate closely with our platform teams to deliver innovative, cohesive end-to-end experiences

• Champion the design craft and help shape our processes, practices, and culture

• Be a part of the growing and thriving Atlassian Design team

The ideal candidate will bring:

• 8+ years of product design-related experience, ideally including 2+ years of management experience

• A demonstrated passion for high-quality design and customer experiences

• Craft expertise in interaction design, prototyping, content design, or visual design

• Hands-on experience improving the work of those around you, as either a manager or design mentor

• The ability to drive a user-centered design process that consistently leads to quality outcomes

• Confidence in presenting work and getting others on board with a chosen design direction

• A proven track record of effective collaboration with Product Management, Engineering, and other cross-functional teams

• Strong communication, systems thinking, and cross-functional collaboration skills that you demonstrate in the way you work across multiple teams, solicit and synthesize feedback, and facilitate design discussions

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a passionate data and analytics expert who will power-up our teams to derive even more meaningful financial insights from data. Is that you?

You love working a job that can drive real changes with data. You are not fazed by the complexity and volume of data nor the dynamic sources and platforms where these datasets may reside, and understand the value this data provides when we make critical business decisions. You thrive in an environment where you are charting your own course and working on problems for which there is no clear solution; where creativity is as crucial as your ability to write code. You are someone who thrives in a high-performing team and enjoys working in a dynamic environment with plenty of opportunities to learn and develop. With strong partner engagement skills, you are able to juggle competing priorities and deliver on deadlines.

Our team is looking for someone who is passionate about data, a self-starter, highly organized, analytical and has a good eye for detail.

You will become the Principal Data Analyst on the team who not only understands the financial data at Atlassian but also knows how to use it to make that data actionable. You will be supporting the Forecasting team, as well as partnering with the Financial Modelling (Anaplan) and Data Engineering teams to enhance FP&A’s forecast models.

You love thinking about how the business can benefit from this data, and you will have access to an analytics platform (built on Amazon Web Services) to create new data assets, automate analyses and reporting, and create insightful visualisations.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Growth and Market Strategy team develops pragmatic, customer-centric GTM strategies that are responsive to changing market dynamics and drive sustainable, profitable growth. Dedicated to continuous improvement, we harness the power of data-driven insights to uncover growth opportunities while continually optimizing our sales process and empowering our GTM teams to build rich customer experiences and increase market share. This results in effective strategies to drive decisions on what we do and don’t do to provide a sustainable, monetizable advantage in the market. We measure success by the positive impact on our profitability, market share, and customer delight.

Atlassian is seeking a Principal Strategist to develop our post-sales strategy. Using qualitative and quantitative methods, this role will evaluate opportunities and design initiatives that fuel P&L growth from adoption, engagement and retention of our suite of Enterprise solutions. This work will be pivotal to delivering value and delight at scale to our customers and across Atlassian, while creating outcomes that unlock the Atlassian System of Work.  

We are looking for a highly-capable individual contributor who will partner closely with the Post-Sales executive team and stakeholders across the organization to define critical strategy that will help set the long-term direction of the business. This individual should thrive in a fast-paced environment, evaluate challenges from multiple angles to cogently structure a plan of action, and be able to operate independently. A strong understanding of SaaS business models is ideal. 

What you'll do

• Develop actionable GTM strategies from ideation to design, which includes conducting internal and market due diligence, utilizing relevant frameworks, and creating scalable options to achieve our fiscal year goals, and our longer term performance targets.

• Analyze complex information using qualitative and quantitative methods to inform and drive our GTM strategy and meet/exceed our revenue targets.

• Proactively identifies opportunities and champions novel approaches with a willingness to test and iterate new ideas to solve complex problems that positively impact Atlassian and our customers.

• Seamless transition from high-altitude to diving deep into details to uncover insights, perform financial and market analysis, synthesis a point of view to make recommendations to executive leadership.

• Lead multi-layered stakeholder management with significant cross-functional engagement. 

• Influence across all levels from the front lines to C-suite through effective communication and collaboration.

• Create trust and build relationships throughout the organization to marshal cross-functional support and resources needed to accomplish your goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities:

• Leading and managing a team of mid-market account executives to achieve sales targets and revenue goals within the mid-market segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the mid-market segment.

• Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new members of the sales team as needed to support business growth objectives.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Managing key client relationships and participating in high-level negotiations and discussions as needed.

• Providing regular updates and reports on sales performance to senior management.

• Staying informed about industry trends, competitor activities, and market dynamics within the mid-market segment.

Your Background

• 5 years experience in Sales & 2+ years of management experience

• Strong a track record of success

• Experience using CRM, Pipeline Management, and Analytic tools

• Motivated and inspired to coach, enable, and mentor selling professionals

• You are someone who wants to challenge the traditional Sales Model and optimize sales processes.

• You love working in a fast-paced international environment, take the initiative to get stuff done, try new things and love sharing your findings with your team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team
We’re looking to add a Senior Data Scientist to the Loom Product team to help us drive activation, engagement and retention by driving value for both creators and viewers on our platform. The Core Product team at Loom is taking AI-led bets to transform video creation and editing, we’re looking for an data science excelling in using data insights to shape the team’s direction.

We use rich, complex datasets and for wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Role

• Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.

• Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.

• Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.

• Partner with cross-functional teams to inform, influence, and execute strategy decisions

• Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.

• You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific Time Zone.

Your future team

Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 20 million users across 350,000+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter. Atlassian acquired Loom in 2023 to scale video at work everywhere.

We are seeking a Senior Product Designer to join our team and lead the development of our Design System. You will report to our Design Manager for Loom Core experiences and use Loom's "Lens Design System," to build products for our users. This is the first design systems role we are hiring for, making it an exciting opportunity to help us mature our design language. You will help shape the future of our product design, ensuring that our design language is consistent, scalable, and innovative. You will be an important driver in establishing Loom's Lens Design System within Atlassian, aiming to enhance efficiency across all areas of the design process.

What you'll do

• Build and maintain Loom's Lens Design System in collaboration with front-end UI engineering teams. You will be the leading voice in advocating and driving decisions about our design system roadmap and outcomes.

• Deliver style guides, patterns, styles, prototypes and components that articulate Loom's Lens Design System's vision.

• Assess and refine our design system based on feedback and evolving user needs, ensuring it remains a living resource.

• Work with product managers, engineers, and other designers to ensure our design system is integrated across all product experiences.

• Mentor and level up craft across our teams in adopting and contributing to our design system, promoting a culture of collaboration and shared ownership.

• Advocate for high-quality design and consistency in user experience across all platforms.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The candidate must be able to work 9:00 AM - 6:00 PM Pacific time business hours and occasionally during weekends to support business needs.

We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers and be a senior support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers.

You will report to the Manager of the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Account Associates team mission is to elevate customer value realization through adoption of the Atlassian System of Work. We collaborate throughout the customer journey to optimize revenue retention and growth. If this sounds exciting, then read on!

Your Future Team

The Account Associates team is comprised of curious, proactive, fun-loving retention & expansion specialists, accountable for Atlassian's full suite of products and services. Our team is ultimately responsible for Atlassian’s strong customer retention, building loyalty through proactive engagement, effective objection handling techniques, and empathy for each business's unique needs. We look for opportunities to expand our customers' existing footprint at the time of renewal, are experts in mitigating purchasing friction and overcoming procurement challenges, and have a keen eye for discovering new opportunities for the broader Account team.

Our team drives renewal strategies and uncovers expansion opportunities at the time of renewal by probing for evolving requirements, leveraging data signals, and partnering with our Customer Success team to understand customers' goals and motivations. Every Account Associate is the crucial link between sales and customer success, collaborating with account executives and channel partners to mitigate churn risk, driving pricing and licensing discussions, and sharing feedback on the dynamic needs of our customers.

Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model.

What you’ll do

• Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery

• Manage a diverse portfolio of Enterprise customers through the contract management lifecycle

• Partner with the Sales Teams on account planning to ultimately drive total book of business growth.

• Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team

• Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives

• Accurately forecast your pipeline for renewal opportunities on a weekly cadence

• Maintain operational excellence through continuous improvement, prioritization, and accountability

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management. 

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customer’s deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.

• Developing and executing sales strategies to drive revenue growth within the mid-market segment.

• Prospecting and qualifying leads within the defined mid-market customer segment.

• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.

• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.

• Presenting contracts, pricing, and terms with mid-market clients.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.

• Providing regular sales forecasts, reports, and updates to management.

• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.

• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We're looking for a passionate Director of Legal to join our dynamic and collaborative Global Policy and Regulatory Affairs team at Atlassian! You'll join a growing global team of public policy and legal professionals that monitors and engages with the evolving technology regulatory and policy landscape to build customer trust, accelerate our business, and foster the responsible adoption of technology. You will be an individual contributor reporting to the Director of Regulatory Affairs & Ethics.

We believe in putting customers first, playing as a team, and thinking beyond "legal compliance". Successful teammates are lifelong learners who are curious and collaborative.

What you'll do

• Help build Atlassian's regulatory affairs function globally.

• Identify and analyze the latest regulatory and legislative proposals in technology regulation worldwide (with a focus on the US, Europe, UK and Australia), ensuring substantive and effective engagement on these issues both within Atlassian and externally.

• Partner with teams across Atlassian to understand and advise on the impact of emerging laws and regulations, and help prepare strategies to respond to them.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific timezone.

Your future team

Our Growth Platform Team is comprised of full stack engineers that are developing a messaging platform to drive consistent and curated messages to our customers.

We're hiring a Head of Engineering - Messaging, reporting to the Head of Engineering Growth Platform, to help us deliver this highly personalized and large-scale messaging platform. You are a Director with a background in Messaging platforms.and experience delivering high throughput, large-scale full-stack experiences by managing second-level managers across multiple regions. You are comfortable working across the company to define the vision, drive execution, and support customers.

Here, you'll be responsible for a platform that delivers top line growth through a large scale multi channel message creation, orchestration and delivery platform.

What you'll do

• You will support a team of about 50 engineers with multiple managers

• Achieve success in creating a unified, multi channel messaging platform with AI to drive Product, Marketing and Sales gains

• Partner with leadership, main products across Atlassian, and your peers of product, design and data sciences to deliver this goal

• Define a multi year roadmap, deliver through quarterly OKRs and weekly operational rigor

• Manage expectations, timelines and trade offs in this complex endeavor

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific timezone.

Your future team

The Identity team is building and delivering a platform and solutions enabling Atlassian's customers and partners to access the resources and content they are authorized to across all Atlassian products.

As Head of TPM, you will bring executive leadership necessary to transform and drive the Identity strategy.

In this role, you will report into the Head of TPM for Core Engineering and demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence important technical decisions across the company. You will be working with world-class engineering teams to build central solutions while breaking down technical barriers and strengthening existing systems.

You will be leading and growing a team of TPMs.

As a member of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

What you'll do

• Analyze the state of Identity, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for Identity.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. This will require scoping and execution of numerous programs, and assign the appropriate leaders for each of them.

• Drive adoption/usage of your platform across Atlassian products and external partners and customers.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platform and products, programs, customer scenarios. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• Hire and enable professional and career growth of your team members.

• As a senior member of the Identity community, you may be driving some of the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What You’ll Do

• Analyze the current state of Trust, business objectives, customer needs, product adoption inhibitors, industry trends, and define a long-term strategy and roadmap for Trust.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• Take ownership for your platform, products, programs, and customer scenarios. You will identify any inhibitors, issues or opportunities, and address them yourself or find the right owners to do so.

• As a senior member of the Trust community, you will lead the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company.

We're hiring the Lead Principal Technical Program Manager for Foundations.

This is the most senior Individual Contributor TPM role at Atlassian covering wide and most foundational parts of our technical stack (Compute, Network, Data Platform, Identity, Security, Reliability, to name a few).

In this role you will bring leadership necessary to transform and drive some of the most critical company-wide initiatives.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence and make some of the most critical technical decisions across the company. You will be working with world-class engineering teams and experts evolving the most foundational aspects of Atlassian's technical stack while breaking down technical barriers and strengthening existing systems.

As one of the most senior members of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of Foundations, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define long-term strategy and roadmap for Foundations.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Evangelize adoption/usage of the platform and tools across Atlassian executives and product teams.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platforms and products, programs. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• As a senior member of the Foundations org, you will be driving some of the most complex, cross-divisional projects/initiatives. This will likely include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Being part of our support organization, you are the customer champion, a trusted partner to Product & Engineering teams, scaling our business by making our Enterprise Customers more successful.

You will be key in our company strategic transformation towards Enterprise Cloud. By using your strong business, analytical and data skills, you will identify opportunities to improve our Enterprise Customer’s experience after they migrate to our cloud, based on data and insights from support, and will influence product roadmap, culminating in accelerated growth while keeping our margins (support costs).

You're part data analyst, part product manager, and part program manager. You're strategic and also relationship- and data-driven.

• Influence product roadmap by identifying, articulating the business impact and proposing possible solutions to the most impacting friction to our customers, after they migrate to our cloud

• By manipulating data from our customers' interactions with support, extract insights, prepare and deliver regular reporting that uncover improvements opportunities in customer experience, business growth and support efficiency

• Deliver high-quality deep-dive analysis into opportunities and friction areas happening post-migration and corresponding business cases

• Partner with Engineering and Product Leaders to design processes and solutions to solve complex support challenges and to implement product improvements that prevent customer friction

• Identify and remedy Product specific supportability gaps

• Tell stories through data that resonate with executive leadership

• Build relationship and rapport to become a trusted advisor to senior partners (Heads of Support, Analytics, Product, and Engineering)

• Lead projects independently

You will report to the Group Manager, Support Enablement, CSS.

The Developer AI team is working on products and experiences that apply AI to redefine software development, removing toil and grunt work for developers and radically improving developer productivity. This work is on the leading edge of technical capability and will have huge industry impact.

As a Principal Machine Learning engineer, you will drive the development and implementation of cutting edge machine learning algorithms, training sophisticated models, collaborating with product, engineering, and analytics teams, to build transformative developer AI products and services. Your daily responsibilities will encompass a broad spectrum of tasks such as designing system and model architectures, conducting rigorous experimentation and model evaluations, and providing guidance to emerging ML engineers. Your role is pivotal, stretching beyond these tasks, ensuring AI's transformative potential is realized across our offerings.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As Principal Product Manager for Jira Align, you will have a leadership role on the Jira Align team as an individual contributor with substantial input on both strategy and execution. Reporting to the Head of Product for Jira Align, you will oversee the heart and soul of the product: functionality that enables customers to prioritize and plan their work at scale. You will operate as an expert with deep experience working with executive leaders, and an ability to immediately contribute to complex, high-impact projects.

What you’ll do:

• Define the short, medium, and long-term roadmap for your area of the Jira Align product

• Collaborate with Design, Engineering, and Business teams to ship products that deliver beautiful, thoughtful, and delightful experiences to our customers

• Mentor a world-class team of product managers

• Establish and track key performance indicators (KPIs) to measure impact of product initiatives, using OKR framework and data-driven insights to inform decisions

• Foster a feedback loop between the product team and sales/services teams for continuous improvement

• Represent Jira Align in customer meetings and external events

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

As a Technical Program Manager reporting to a Head of TPM on the Customer Support team you will define product/program technical strategy to build a scalable customer support platform that streamlines support agent experiences and drives down support costs. You will create long-term vision for the team and associated roadmap for your areas of ownership. You will build consensus among partners. You will use deep domain and technical expertise to ensure success of large cross organization programs. You will demonstrate a comprehensive understanding of fundamental challenges, shape technical requirements and collaborate with partners to develop comprehensive solutions. You will influence solution architecture to meet the latest needs of the business and contribute to programs and process across organizational boundaries.

• Define the strategic goals for areas owned, communicate value proposition to partners and ensure support.

• Anticipate challenges, create long-term vision and associated road map for areas of ownership.

• Take ownership of strategic but ambiguous plans, bring clarity by translating them to well defined goals that engineering teams can achieve.

• Provide technical leadership on engineering programs and lead the end to end the delivery of complex programs across multiple teams, balancing the right tradeoffs and ensuring successful outcomes.

• Use deep technical skills and domain knowledge to influence department leaders on strategic direction.

• Define and track improvement to metrics for quality and performance across complex projects involving many teams.

Working at Atlassian

This section is standardized across all Atlassian roles.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. 

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific / Mountain timezones.

Your future team

You will be part of a world-class Data Science team that leverages data to drive insights about our products and customers. The Data Science team partners with Product Managers/Researchers/Data Engineers/Marketers/Privacy and Executive teams to drive and influence. They use a variety of analysis and data-science techniques to understand how Atlassian’s customers engage with our products and communications and, in doing so, identify, design, and measure the success of product investments.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $175,100 - $233,400

Zone B: $157,600 - $210,100

Zone C: $145,300 - $193,800

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.

• Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.

• Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.

• Partner with cross-functional teams to inform, influence, and execute strategy decisions

• Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.

• You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom, a leader in video communication, has been revolutionizing the way teams collaborate. Since joining the Atlassian family, Loom continues to experience phenomenal growth, and we're just getting started. As part of this next chapter, we're looking for a seasoned Senior Manager to drive our expansion within the Enterprise segment.

We're searching for a Senior Engineering Manager to join the Loom Enterprise team, reporting to the Head of Loom Engineering. As the Senior Manager for Enterprise at Loom, you'll play a critical role in scaling our Enterprise adoption, a strategic priority for both Loom and Atlassian.

In this role, you will:

• Hire, lead, and manage a high-performing team focused on Enterprise growth strategies.

• Own the delivery of new product and systems initiatives

• Collaborate in technical & architectural discussions, provide direction, and drive decision-making

• Build an open, trusting, operationally mature culture

• Be the engineering voice in our quarterly planning process, driving the team’s technical strategy and collaborating on our product strategy

• Participate in hiring, planning, and budgeting exercises

Qualifications

Your background:

• 5+ years of experience managing and growing high-performing engineering teams

• Demonstrated experience collaborating with cross-functional partners to drive and influence product and technical strategy

• Ability to drive high technical standards, accounting for performance, reliability, and scalability

• Experience in working with distributed teams

• Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience)

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for a senior engineering manager to join the Teamwork Graph team and lead a group of talented engineers who are responsible for helping build and deploy the knowledge graph of how teams work together. The graph enables various Atlassian products to work together more effectively.  Checkout this clip from the recent founder keynote for more details. You will work closely with the Teamwork Platform leadership team to define and execute the vision and strategy for data architecture, indexing, and various APIs using AI models as applicable. You will also collaborate with the federated product teams and other central orgs to integrate the Teamwork knowledge deeply in various products such as Search, Jira, Confluence, and many upcoming ones. The graph will also be a key input to Atlassian Intelligence and AI powered products.

Responsibilities:

• Process and structure large amounts of graph data to power applications across Atlassian

• Experienced at designing great APIs

• Mentor and coach your team members on best practices, code quality, design patterns, testing, debugging, and documentation.

• Hire, onboard, and retain top talent for your team and foster a culture of innovation, collaboration, and excellence.

• Communicate effectively with internal and external partners, present technical concepts and results clearly and concisely, and solicit feedback and input from various stakeholders.

• Creative use of generative AI and ML to process, structure, and reason over large amounts of data to power intelligent products

Experience:

• 5+ years of experience managing engineering  teams running core services at scale

• Experience building and scaling business applications and systems  using large amounts of data

• Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story

• Build generalizable platforms with a keen eye on empowering applications in product

• Agile development mindset, appreciating the benefit of  iteration and improvement

• Experience working with LLMs and RAG a bonus

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

We're searching for a Senior Engineering Manager to join the Loom Distribution Engineering team. You'll be reporting to our Head of Distribution Engineering. This team is responsible for working across the stack to build new distribution channels and high-quality, seamless experiences that help users discover and engage with our products. Leading this team, you will drive continued innovation and own application quality across these experiences and the backend services that power them.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,800 - $274,400

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Manage a team of technical leads and engineers, fostering their growth and inspiring innovation and operational excellence

• Own the delivery of new product and systems initiatives

• Collaborate in technical & architectural discussions, provide direction, and drive decision-making

• Build an open, trusting, operationally mature culture

• Be the engineering voice in our quarterly planning process, driving the team technical strategy and collaborating on our product strategy

• Participate in hiring, planning, and budgeting exercises

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Our Leadership Operations team is a global team of over 60 Executive and Administrative Assistants. Our mission is to Supercharge Atlassian leaders - unleashing their focus and productivity. Teamwork is at the core of everything we do and we work openly and collaboratively across the business. Leadership Operations operates as a centralized team, meaning you will report to a Team Manager who understands your craft as an EA and who will partner with you and your leaders.

Are you passionate about the Executive Assistant craft? Do you wish to join a TEAM of administrative professionals who are doing the best work of their lives? If so, this may be the perfect opportunity for you!

To help our teams work together effectively, this role requires you to be located in the Pacific Time Zone.

What you'll do:

• Deliver excellence in all foundational EA tasks - calendar management, email management, travel, expenses, and administration.

• Partner with your leader to manage their time and ensure they're well-prepped for all meetings. Develop trusted relationships with leaders and internal and external partners to stay in rhythm on priorities and actions.

• Bring teams together and be a common thread and connection point within a global team.

• Participate in meetings, preparing agendas, taking notes, and leading action items.

• Run virtual and in-person events.

• Help draft communications on behalf of leader - including presentations, blogs, emails - and review datasets (e.g. engagement surveys) to create insightful reports.

• Lead/participate in ad hoc projects.

• Participate in Leadership Ops meetings, contribute to our craft and build relationships throughout the team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team - DevAI

Atlassian’s journey began with Jira, a tool designed to help developers track bugs and manage their work. Over the years, Atlassian has expanded its suite of productivity tools, yet developers remain at the heart of our focus. We are revitalizing our product lineup to better serve this core audience. Atlassian's ecosystem uniquely positions us to enhance every step of the developers’ productivity cycle. Central to this effort is the creation of a new DevAI pillar, aimed at deeply integrating AI to redefine developer experiences. This includes everything from a daily-use “developer dash” to AI-driven code reviews and autonomous code generation to complete tasks. Our vision is to transform software development, and we have ambitious plans to achieve this.

What You’ll Do

As part of our team, you will play a crucial role in innovating the core intelligence solutions within our DevAI products. Your responsibilities will include (but not limited to) LLM integration, prompt engineering, and developing end-to-end AI features using cutting-edge technologies. You will collaborate closely with a diverse and highly skilled group of scientists and software engineers within our team, as well as with multiple partner teams across the company. Together, we are committed to delivering Atlassian’s world-class developer AI products that will shape the future of software development.

General Responsibilities: These are ongoing or overarching tasks that guide the strategic and collaborative aspects of the role:

• Problem Solving: Identify complex challenges and provide creative solutions to advance the capabilities and functionalities of the products.

• Collaboration: Work with cross-functional teams, including data scientists and software engineers. Build and maintain sustainable partnerships with team members from various technical backgrounds.

• Communication: Communicate technical details effectively to the team and engage in technical discussions to contribute ideas and solutions.

• Continuous Learning: Stay updated with the latest research and advancements in machine learning, AI, and relevant technology applications. Apply cutting-edge knowledge and techniques to enhance product innovation and effectiveness.

Daily Responsibilities: These tasks are more routine or technical, involving hands-on activities that need to be performed regularly:

• Design and Development: Design LLM based methodology and algorithms tailored to specific product needs.

• Data Handling: Perform data preprocessing and feature engineering to improve product inputs and performance.

• Evaluation: Conduct experiments to evaluate the performance of products and use a variety of metrics and testing methods to ensure the solutions meet design specifications.

• Implementation and Optimization: Implement and optimize machine learning pipelines.

• Monitoring and Maintenance the deployed intelligence solutions to ensure they continue to perform accurately and efficiently.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Central AI org is part of the larger Atlassian Intelligence program. Its purpose is to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future.

While it's anticipated that the majority of AI-driven initiatives will be developed and executed by federated product teams within Atlassian, the role of Central AI is pivotal to this process. Central AI is tasked with constructing the underlying infrastructure and capacities, which are crucial for the seamless integration and optimal functionality of AI across various departments. By doing so, Central AI ensures that different teams within the organization do not work in silos but have access to a unified foundation that promotes efficiency and collaboration. Additionally, Central AI is responsible for developing some of the core shared experiences typical in the AI domain, such as search, knowledge discovery and conversation.

What you’ll do

As a Senior Machine Learning engineer, you will work on the development and implementation of the cutting edge machine learning algorithms, training sophisticated models, collaborating with product, engineering, and analytics teams, to build the AI functionalities into each Atlassian products and services. Your daily responsibilities will encompass a broad spectrum of tasks such as designing system and model architectures, conducting rigorous experimentation and model evaluations, and providing guidance to junior ML engineers. Your role is pivotal, stretching beyond these tasks, ensuring AI's transformative potential is realized across our offerings.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. 

Your future team

You will be part of a world-class Data Science team that leverages data to drive insights about our products and customers. The Data Science team partners closely with Product Managers, Engineers, Designers, Researchers, Data Engineers, Markets and the Executive team across Atlassian to drive and influence outcomes.

The team is responsible for using a variety of analysis and data-science techniques to understand how Atlassian’s customers engage with our AI products, identify gaps and opportunities, and measure the success of our product investments.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $231,600 - $308,800

Zone B: $208,400 - $277,900

Zone C: $192,200 - $256,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Identify key business challenges and develop strategic initiatives for your cross-functional business partners, be a trusted strategic partner, and build credibility.

• Influence Atlassian Intelligence product strategy and roadmaps, and drive impactful change through the structure and clarity of your analysis and recommendations.

• Lead and prioritize multiple workstreams and/or large complex data science programs. In collaboration with your data science team and your business partners, you will be making informed decisions about priorities, timing, and resourcing.

• Drive best practice techniques for communicating complex, unfamiliar, challenging, and/or difficult information, including the development and use of frameworks and conceptual models.

• Lead the evolution of data assets in your team. Coordinate with and influence other data science and engineering teams working on Atlassian Intelligence to ensure alignment of metrics, measurement, and analysis methodologies.

• Leverage broader industry knowledge to establish frameworks to measure customer engagement with and quality of Atlassian intelligence features.

• Actively share your work and knowledge to benefit work done across data science.

• Proactively enable your data science team to address business needs and navigate change and ambiguity.

• Use your experience and expertise to identify, solve, and bridge gaps/problems across data science and drive programs of work impacting organizational processes that scale Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together, you will be located in North America.

Your future team

We're looking for a Senior Privacy & Product Counsel - Incidents, reporting to the Director of Privacy - Incident Response. You'll join our Legal Incidents Team, a global team comprised of experienced privacy professionals with a background in incident management. We provide follow the sun support to the business in the event of an incident, ensuring that Atlassian is managing its legal obligations and living up to our values.

What you'll do

• Partner with business teams to investigate and manage legal obligations arising during incidents.

• Offer compliant business-focused solutions, balancing risk and Atlassian's values when making recommendations.

• Identify areas for improvement in our incident response capability, and work with partner teams to uplift our processes and tooling.

• Review and advise on external communications, including customer notices, during incidents.

• Build relationships which strengthen the connection between legal and partner teams.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a Senior Regional Facilities Operations Lead to manage the operations of our workplaces that reimagine how Atlassians do their best work when they choose to come to an office. In this role, you will oversee the facilities operations for our 5 offices: San Francisco, Mountain View, Seattle, Austin and New York.

You'll be a member of the Workplace Experience Operations team which is nested within the Team Anywhere org.

This role will be based in either The Bay area or Seattle and is crucial for ensuring our facilities operations in North America are seamless, innovative, and aligned with our global standards.

What you'll do

• Operational Excellence: Oversee the management of our facilities partner to elevate our workplace operation standards, safety, and compliance. Partner with our Real Estate and Design team influence office design decisions and manage transitions to new office and facilities.

• Strategic Planning and Leadership: Collaborate with internal stakeholders and partners to ensure operational excellence and decisions are aligned to Team Anywhere goals, development improvement plans based on office performance insights, support the Real Estate team with office expansions

• Support Workplace Experience: Support the Workplace Experience team with Team Anywhere and Experience programs when required.

• Incident and Crisis Management: Provide expert support for incident and crisis management within the workplace.

• Financial Management: Manage financial management for site-based budget categories, including budget preparation and invoice approvals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you’ll do

As a manager of our Security Response Engineering team, you will play a key role in scaling and managing the operational security functions in Atlassian. Reporting to the Head of Detection and Response, you will lead a team of technical professionals, collaborate across global teams, and work closely with cross-functional stakeholders. The ideal candidate will bring a strong background in operational security functions, automation engineering, leadership, and a proven track record of managing security teams.

• Your responsibilities will include managing a team of security automation engineers, who support our Detections and Response function by building solutions to scale team processes, expand Detection and Response platform functionality, and enhance reliability of team capabilities.

• You have an interest in working with colleagues to understand our operational processes and platforms to design solutions to scale our capabilities.

• The use of machine learning and AI is critical to continued growth and scalability of our program and your experience and expertise in both of those areas will help set the team up for success.

• We build many of our own tools, so having an strong background in software development is essential.

Your background

• 3+ years working in security

• 2+ years managing global team(s)

• Experience working with Security Detection and Response functions

• Experience in developing in and for public cloud environments

• Experience developing automation in Python, Go, or Rust

• Hands-on, proven experience developing and refining machine learning and AI models within security context

• Experience using Security Orchestration, Automation, and Response (SOAR) platforms

• Experience using common Detection and Response tools and platforms

• Experience leading projects from start to finish and mentoring other security practitioners

It's great, but not required, if you have:

• Published contributions to the security community

• Presentation experience at industry events

• Experience working with compliance, privacy, IT, networking, or related functions

Responsibilities

1. Security Automation Leadership: Collaborate to execute and drive aspects of the Detection and Response Strategy, driving the development automation and tooling to scale team operations.

2. Machine Learning & AI Expertise: Work with stakeholders and guide your team developing, publishing, and refining machine learning & AI based model tooling.

3. Team Management: Lead and mentor a team of technical professionals, fostering a culture of security and collaboration through clear communication and vision.

4. Operational Oversight: Implement and enforce standards, policies, and procedures for effective detection and response capabilities.

5. Leadership Development: Mentor and develop security practitioners, contributing to large-scale security projects and ensuring successful implementation.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom is the video communication platform for async work that helps companies communicate better at scale. The Media & Intelligence Team lives at the heart of Loom's product development, providing a set of libraries, services, platforms, and APIs used across our systems to power recording, playback, editing, and advanced AI features.

We are looking for a senior software engineer to contribute to our media systems. You will report to the Senior EM of this team and collaborate with broad cross functional teams. This role can be remote or work from one of Atlassian's US offices.

What you'll do

• Build the server-side and client-side infrastructure that enables engineering teams to build world-class video messaging products.

• Design and implement media features that delight our users and differentiate Loom’s products and services from our competitors.

• Uphold a high standard of engineering excellence because the performance and reliability of media infrastructure directly impact our product experience, hence the perception of Loom’s overall brand.

• Diagnose and improve the quality of the end-to-end video experience. Optimize our media pipelines to be performant across all the platforms.

• Display strong ownership and influence over the team's roadmap.

The Growth and Market Strategy team develops pragmatic, customer-centric GTM strategies that are responsive to changing market dynamics and drive sustainable, profitable growth. Dedicated to continuous improvement, we harness the power of data-driven insights to uncover growth opportunities while continually optimizing our sales process and empowering our GTM teams to build rich customer experiences and increase market share. This results in effective strategies to drive decisions on what we do and don’t do to provide a sustainable, monetizable advantage in the market. We measure success by the positive impact on our profitability, market share, and customer delight.

Atlassian is seeking a Senior Strategist to drive the dynamic growth and adoption of our suite of solutions in the Enterprise segment. This role will evaluate cross-cutting opportunities with a data-driven approach and building foundational components that are fundamental to the business. This work will be pivotal executing GTM strategies, fueling P&L growth efforts across platforms, and fostering innovative change design to strengthen our ability to unleash the power of every team.

We are looking for a highly-capable individual contributor who has demonstrated success in creating structured solutions from ambiguous problems, designing global strategies and spearheading initiatives that have demonstrable economics, and leading multi-layered stakeholder management with significant cross-functional engagement. The ideal candidate will partner closely with the Revenue Operations executive team and stakeholders across the organization, to define critical strategy that will help set the long-term direction of the business. This individual should be strategic, driven, adaptable, highly organized, analytical, and have a strong eye for detail. A strong understanding of SaaS business models and of Atlassian’s markets is ideal.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $152,800 - $203,700

Zone B: $137,500 - $183,400

Zone C: $126,800 - $169,100

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Develop GTM strategies from ideation to design, which includes conducting internal and market due diligence, utilizing relevant frameworks, and creating scalable options to achieve our fiscal year goals, and our longer term performance targets.

• Analyze complex information using qualitative and quantitative methods to inform and drive our GTM strategy and meet/exceed our revenue targets.

• Proactively identifies opportunities and champions novel approaches with a willingness to test and iterate new ideas to solve complex problems that impact Atlassian and our customers.

• Seamless transition from high-altitude to diving deep into details to uncover insights, perform financial and market analysis, synthesis a point of view to make recommendations to executive leadership.

• Influence across all levels from the front lines to C-suite through effective communication and collaboration.

• Create trust and build relationships throughout the organization to marshal cross-functional support and resources needed to accomplish your goals.

About the role

Sentry is looking for an Enterprise Account Executive to join our Sales team. We need a strong hunter/self-starter mindset with the ability to methodically expand existing accounts. As a member of our Sales team, you'll join a fast-growth start-up and hit the ground running and help develop our sales strategy and playbook. We're looking for an individual with experience selling SaaS/B2B products, especially to developer organizations. If you're a seasoned sales professional, who thrives on building strategic relationships with some of the most innovative companies on the planet, this role is right for you.

In this role you will

• Manage and work all leads and opportunities in your territory
• Build and manage a sales pipeline while growing successful, long-lasting relationships with influencers (developers, engineering managers, engineering leadership, devops leads, SREs, procurement professionals,etc.) to meet revenue targets and company goals
• Manage, track, and report all sales activities with Salesforce/Gong proficiency
• Be the voice of the customer to the Sentry engineering/product teams
• Own the strategic planning for each Flagship account, developing strategies to drive adoption and departmental expansion, mapping and building widespread relationships across our customer’s organization

You’ll love this job if you

• Are a builder who works autonomously and relishes responsibility
• Are customer focused and driven for your customers to be successful with Sentry
• Take pride in working to increase customer growth and happiness by aligning Sentry impact with the customer’s expectations of value
• Thrive in a product-driven highly technical, fast paced and growing organization
• Get a charge out of making a measurable impact on Sentry’s growth
• Own the strategic planning for each strategic account, developing strategies to drive adoption and expansion, mapping and building widespread relationships across the customer’s organization, and working to increase customer growth and satisfaction by aligning Sentry impact with the developer community expectations and value

Qualifications

• 6+ years of technology direct sales experience, with current experience selling SaaS. Bonus points if you have experience selling developer tools to development organizations
• High technical aptitude and able to understand and discuss a developer-focused infrastructure product
• Proven track record of exceeding sales targets and cultivating long-lasting relationships with clients
• Deep curiosity for the developer tool space
• Results-driven, with a desire to hunt new business and ability to try new processes and iterate to scale a global sales engine
• Strong analytical, critical thinking, and problem-solving skills
• You are a team player and comfortable in a fast-paced growth environment
• You over communicate and take pride in transparency
• You love a challenge and desire a fast-paced, and exciting environment

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $130,000 to $150,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

About the role

As the Product Marketing Manager for Sentry's core platform, you will own the end-to-end go-to-market strategy to drive product awareness, adoption, and expansion. You will work cross-functionally to distill complex information into compelling and concise messaging and materials that resonate with the developer audience—showcasing a deep understanding of the product, target audience, and market landscape. You will also work closely with strategic integration and ecosystem partners to enhance product offerings and expand market reach. Your role extends beyond just promoting product features; by deeply understanding the user and market, you'll influence product development and shape our go-to-market strategy.

In this role you will

• Craft and execute a creative product marketing strategy and shape the go-to-market motion for both.
• From ecosystem partnerships to sales enablement, you’ll especially nerd out on our measurement-focused product areas and drive acquisition, adoption and activation strategies.
• Drive revenue by understanding why. As the owner of the core product’s success, you’re able to influence product strategy with market insights to drive the business forward.
• Be the voice of the customer. Understand the needs, pains, and dreams of new developers signing up for Sentry. And drive home how we differentiate from the competition to ensure their success with Sentry from sign up to sending their first event.
• Get the word out. Plan and coordinate product launches across multiple channels with the primary goal of growing awareness and engagement.
• Craft concise, benefits-driven messaging. Develop elegant value propositions for both developers and self-serve customers that don’t sound like everyone else. Being technically accurate, thinking through your audiences, being consistent, and validating through experimentation are key.
• Write the rest of the story. Consider a launch Chapter 1. Continue the narrative and create new interest in Sentry by building and executing on value-based campaigns.
• Creatively drive the funnel. Thoughtfully identify gaps in content and ways to keep demand metrics growing -- from awareness to expansion for the core product.

You’ll love this job if you

• Possess a pinch of snark, sass, and humor, two cups of flexibility, and a heaping serving of ambition wrapped in fondant of humility.
• Enjoy thinking big picture and then diving into the details to get things done, adapting plans as needed in a fast-paced environment.
• Have a deep curiosity and forward-thinking approach—grounded in data and guided by intuition honed from experience.

Qualifications

• 10 years B2B product/marketing experience. Developer relations or community experience is a plus
• Experience working closely with a software development process and/or familiarity for developer teams. Bonus points for being a developer in a past life
• Ability to prioritize competing opportunities and balance customer needs versus business priorities
• Have a proven track record of developing and executing multi-channel campaigns that deliver against business objectives
• Stellar written and verbal communication skills
• A pinch of snark, sass, and humor. 2 cups of flexibility. A heaping serving of ambition wrapped in fondant of humility

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $170,000 to $210,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

About the role

Sentry.io provides a suite of services to diagnose health problems in their customer's applications. These tools are mission-critical to companies who want to respond effectively in fast-paced markets. We make the development and deployment of these tools a safe and enjoyable experience, by maintaining a succinct and helpful continuous integration environment and an informative deployment pipeline.

As a member of the Developer Productivity Team, you will be responsible for the delivery process and the overall developer experience. You will be supporting a growing engineering team while balancing factors such as process stability, artifact veracity, human interaction time and communication methodologies. You will also be helping new engineers get to their first production deployment quickly and be well-informed enough to repeat the process.

If the idea of crafting tools for toolsmiths brings a smile to your face, this could be the job for you.

In this role you will

• Optimize the process of code delivery at Sentry ensuring that every engineer is delivering their best work quickly
• Learn from our retrospectives and create tooling and process change to help developers avoid outages in the future
• Develop deployment processes and tools to ensure our software gets to customers safely and efficiently
• Streamline the engineering onboarding process via automation, highlighting learning opportunities and an introduction to delivery at Sentry
• Measure key metrics of the delivery pipeline and respond to any major degradation of service

You’ll love this job if you

• Customize most of your tools for efficiency
• Believe in automating all the things
• Get excited by collaborating directly with your customers

Qualifications

• 5+ years of experience as a Software Engineer or similar role
• Strong proficiency with Python
• Experience using Docker in production, continuous build environments, and developer laptops
• Experience with customizing development tools
• Strong written communication skills

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $190,000 to $215,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

About the role

Howdy! We’re Studio 404, the internal creative team at Sentry. We support all creative and branding efforts for a company dedicated to helping developers ensure everything they build runs smoothly. We are a group of designers, art directors, copywriters, motion, illustrators, and project managers that keep the ever interesting and quirky brand of Sentry humming to its own beat. We aren’t here to make boring everyday work. We are here to break through the clutter and use our creativity to solve business problems helping Sentry become the most interesting tech company around.

In this role you will

• Adapt to the illustration style of Sentry to execute creative illustrations for blogs, marketing, and internal projects
• Help execute layout and design for marketing, advertising, and internal materials
• Meet regularly with your pod of other illustrators and designers to maintain creative bar
• Ensure a consistent look and feel across all video assets, maintaining the personality and tone throughout

You’ll love this job if you

• Are looking for a place that has high expectations of breaking the mold while paying the utmost attention to craft
• Are highly creative and like the opportunity to express your creativity in multifaceted ways
• Are a creative problem solver, not just task oriented
• You’re a Swiss-Army knife of creativity

Qualifications

• 5+ years of Creative experience
• Experience working both in-house and at agencies top companies is strongly preferred
• Understands brand and product marketing
• Must have portfolio showcasing both illustration and brand marketing work
• Bonus: Can help brainstorm big ideas, has won industry awards, understand campaign work

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $150,000 to $160,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.