Based in Germany needing to speak Fluent German

An overview of this role

Mid-market Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ up to 4000 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you’ll do  

• Account Executive, Mid-market (AE) will report to an Area Sales Manager.
• Support GitLab for our Mid Market prospects.
• Contribute to root cause analyses on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
• document the buying criteria
• document the buying process
• document next steps and owners
• ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker

What you’ll bring 

• A true desire to see customers benefit from the investment they make with you
• Demonstrated progressive experience with Software sales
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel if needed and comply with the company’s travel policy

About the team

Thanks to our Transparency value, you can see what we are working on in our Team page. 

Further information on the role can be found here - https://handbook.gitlab.com/job-families/sales/account-executive/ 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-BC2

An overview of this role

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators, including maintaining a 75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and an AR >91 days past due that is below 3% of total AR. In your daily tasks, you'll adeptly manage Zendesk tickets within your portfolio, diligently collect on your assigned accounts, and leverage Tesorio for task management and dunning notices. On a weekly basis, you'll oversee customer cash on account, review accounts on support hold, conduct portal customer reviews, and manage auto-pay account evaluations. As month-end approaches, you'll take charge of credit balance application review and maintenance. Additionally, you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management, this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

• Support posting of cash receipts and report preparation
• Support weekly reconciliations of Professional Services Billing
• Prepare weekly PO/Portal reconciliation reporting and submission of billing in 3rd party billing portals
• Maintain weekly reconciliations for Alliance Partner disbursement files
• Support AM/PM Zendesk ticket triage for Accounts Receivable Team
• Support all W9 and remittance requests in Zendesk
• Assist AR Team with low-moderate collections issues and escalations
• Perform additional duties as assigned

What you’ll bring

• 1-2 years accounts receivable experience
• 1-2 years in SaaS/software preferred
• Ability to work and achieve deadlines independently
• Solid understanding of accounts receivable and financial concepts
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams.
• Ability to adapt to business technology and leverage available resources
• Knowledge in Zuora Billing, Salesforce CRM, Google Suite (Gmail, Docs, Sheets, etc.) required
• You share our values, and work in accordance with those values.
• Able to work in a fast paced environment while meeting deadlines and objectives
• Ability to use GitLab
• Must be able to work in US time zones mainly Pacific time zone with the overlap of at least 4 hours

About our team

Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force, we're laser-focused on collecting accounts receivable globally, ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges, turning them into triumphs, one invoice at a time.

Joining our team means stepping into a dynamic, high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess, make an impact, and be part of a team that's as professional as it is light-hearted, then look no further!

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

An overview of this role

This role will be part of Data Governance and Data Quality team that comes under the larger umbrella of Data and Insights organisation. The Data Governance and Data Quality Analyst will collaborate with cross-functional teams to implement and enforce data governance standards, manage data catalog, perform data quality assessments, and contribute to the overall success of the Data governance and data quality program and roadmap.

What you'll do 

• Contributes in building data dictionary and implementing business requirements for Data Catalog
• Coordinates with data domain stewards and subject matter experts to define/validate business definitions for data elements, review data lineage and maintain metadata for data elements
• Review existing data quality rules, profile the data, analyze current data quality results, and compare to business requirements to identify gaps and enhancement opportunities
• Perform data profiling and analysis to identify data anomalies, inconsistencies, and areas for improvement
• Executes/Supports the implementation of approved data definitions, policies, standards, data access reviews, and dashboard statistics
• Develops and distributes data governance and data quality dashboard

What you’ll bring

• Bachelor’s degree in a quantitative discipline or relevant experience
• 1+ years experience in an analytics role or data governance role or equivalent experience/training
• Working knowledge of analytical tools, SQL or similar coding language, and relational databases
• Hands on experience in building dashboards using Tableau
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and presentation skills to effectively convey complex concepts to both technical and non-technical audiences.
• Self-motivated and able to collaborate with others in the team in a fully remote working environment.
• Ability to work in a highly agile, intensely iterative environment.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Due to the stakeholders location candidates must be based in Austria to cater to the ALPS region. 

An overview of this role

A strong partner ecosystem is crucial in the success and growth of  GitLab’s business. Partners are a strategic imperative for GitLab’s continued growth and market expansion. As customer requirements become more complex we need partners with capability and capacity to help customers implement, support and grow their usage of GitLab.  We work closely with cross functional leadership to ensure partners are integrated throughout the sales cycle both pre and post sales. Partner Account Managers (Internal name is Ecosystem Sales Managers) are critical in recruiting and building relationships with partners. Partner Account Managers (Internal name is Ecosystem Sales Managers) also work with partners to establish and measure goals and performance including pipeline, revenue generation and growing their overall GitLab practice. 

All individual contributors are referred to as “Ecosystem Sales Managers” or “ESM” and share the same primary requirements, responsibilities, and performance indicators. 

What you’ll do

• Responsibilities: Leads major ecosystem partner initiatives, develops long-term strategic plans for ecosystem partner growth.
• Interaction: Extensive communication both internally at senior levels and externally with major partners.
• Impact: High, influencing key strategic decisions and ecosystem partner performance.
• Coordinate/facilitate the involvement of GitLab team members, including sales leadership, support, etc. as needed to ensure meeting sales targets and ecosystem sales objectives.
• Build, maintain, and manage relationships with the Gitlab field sales organization.
• Proactively engage with GitLab AEs, ASMs and geo leadership.
• Work closely with local System Integrators, Solution providers, Managed Services Partners and Hyperscalers (AWS & Google)
• Design and execute comprehensive joint business plans with partners, including detailed partner account mapping, go-to-market strategies, and governance models to ensure a robust and mutually beneficial relationship.
• Identify and support regional-specific demand generation/pipeline building activities with strategic partners.
• Contribute to quarterly business reviews (QBRs) within your assigned territory.
• Participate in annual planning within the Ecosystem organization.
• Provide cloud-related weekly forecasts and/or progress reports.
• Prepare presentations, territory plans and reports as required.
• Knowledge: In-depth understanding of strategic ecosystem partners, industry dynamics, and advanced business operations.

What you’ll bring

• Experience selling software development tools and/or application lifecycle management solutions via strategic partnerships.
• 5+ years in same or similar fields
• Strong network across the partner ecosystem in Austria & Switzerland (ALPS)
• Be an expert of Partner Ecosystems in the DACH region and the Cloud market
• Experience selling open source solutions.
• Experience with B2B sales.
• Interest in GitLab, and open source software.
• Language Proficiency: Fluent in both German and English, with excellent communication skills in both languages.
• Effective written and verbal communication skills.
• Strong interpersonal skills and an ability to remain calm under pressure.
• Established personal network within the industry.
• Results oriented perspective.
• You share our values, and work in accordance with those values.
• Ability to use GitLab.
• Experience with Salesforce.
• Ability to travel up to 50% and comply with the company’s travel policy.

#LI-BC2

Remote, due to the stakeholders location candidates must be based in Spain

An overview of this role

A strong partner ecosystem is crucial in the success and growth of  GitLab’s business. Partners are a strategic imperative for GitLab’s continued growth and market expansion. As customer requirements become more complex we need partners with capability and capacity to help customers implement, support and grow their usage of GitLab.  We work closely with cross functional leadership to ensure partners are integrated throughout the sales cycle both pre and post sales. Partner Account Managers (Internal name is Ecosystem Sales Managers) are critical in recruiting and building relationships with partners. Partner Account Managers (Internal name is Ecosystem Sales Managers) also work with partners to establish and measure goals and performance including pipeline, revenue generation and growing their overall GitLab practice. 

All individual contributors are referred to as “Ecosystem Sales Managers” or “ESM” and share the same primary requirements, responsibilities, and performance indicators. 

What you’ll do

• Responsibilities: Leads major ecosystem partner initiatives, develops long-term strategic plans for ecosystem partner growth.
• Interaction: Extensive communication both internally at senior levels and externally with major partners.
• Impact: High, influencing key strategic decisions and ecosystem partner performance.
• Coordinate/facilitate the involvement of GitLab team members, including sales leadership, support, etc. as needed to ensure meeting sales targets and ecosystem sales objectives.
• Build, maintain, and manage relationships with the Gitlab field sales organization.
• Proactively engage with GitLab AEs, ASMs and geo leadership.
• Work closely with local System Integrators, Solution providers, Managed Services Partners and Hyperscalers (AWS & Google)
• Design and execute comprehensive joint business plans with partners, including detailed partner account mapping, go-to-market strategies, and governance models to ensure a robust and mutually beneficial relationship.
• Identify and support regional-specific demand generation/pipeline building activities with strategic partners.
• Contribute to quarterly business reviews (QBRs) within your assigned territory.
• Participate in annual planning within the Ecosystem organization.
• Provide cloud-related weekly forecasts and/or progress reports.
• Prepare presentations, territory plans and reports as required.
• Knowledge: In-depth understanding of strategic ecosystem partners, industry dynamics, and advanced business operations.

What you’ll bring

• Experience selling software development tools and/or application lifecycle management solutions via strategic partnerships.
• 5+ years in same or similar fields
• Strong network across the partner ecosystem in Iberia
• Be an expert of Partner Ecosystems in the Iberia region and the Cloud market
• Experience selling open source solutions.
• Experience with B2B sales.
• Interest in GitLab, and open source software.
• Language Proficiency: Fluent in both Spanish and English, with excellent communication skills in both languages.
• Effective written and verbal communication skills.
• Strong interpersonal skills and an ability to remain calm under pressure.
• Established personal network within the industry.
• Results oriented perspective.
• You share our values, and work in accordance with those values.
• Ability to use GitLab.
• Experience with Salesforce.
• Ability to travel up to 50% and comply with the company’s travel policy.

#LI-BC2

Overview

• The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you'll do

• Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business 
• Leveraging a renewal lifecycle  framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence.
• Create and manage quoting process  in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
• Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
• Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
• Accurately forecast opportunities via our SalesForce reports
• Ensure customer issues are acknowledged and resolved within 24 hours

What you'll bring

• 3+ years of experience in SaaS Renewal, ensuring timeliness and customer satisfaction
• Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
• Experience in the US Public Sector preferred
• Strong communication and interpersonal skills
• Proven track record of exceeding renewal targets
• Ability to excel in a fast-paced, virtual team environment
• Strong attention to detail and organizational skills
• US Citizenship Required

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, qualified candidates will be invited to interview with 2 - 4 team members. Next, qualified candidates will have a final interview with an executive. Additional details about our process can be found on our hiring page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way.  Most backend developers work on all aspects of GitLab, building features, fixing bugs, and generally improving the application. Senior Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. They work with peers on teams dedicated to areas of the product. They work together with product managers, designers, and frontend engineers to solve common goals.

Gitaly is the Git data storage tier of GitLab, providing a reliable, secure and fast distributed Git data store over gRPC. For more information about Gitaly, see the team’s Direction page. 

Gitaly’s high-availability storage requires developers who understand distributed storage systems, their management, observability and availability. Cluster team contributes features, fixes bugs and improves performance of this software stack.

Currently, we're building a new distributed cluster solution and improvements to our Disaster Recovery readiness.

Responsibilities

Within the Gitaly team specifically, in this role, you will:

• Participate in architectural discussions and decisions surrounding Gitaly.
• Design RPC interfaces for the Gitaly service.
• Scope, estimate and describe tasks to reach the team’s goals.
• Develop Gitaly in accordance with the product’s goals.
• Instrument, monitor and profile Gitaly in the production environment.
• Build dashboards and alerts to monitor the health of your services.
• Conduct acceptance testing of the features you’ve built.
• Educate all team members on best practices relating to high availability.

• Participate in architectural discussions and decisions surrounding Gitaly.
• Write performant, maintainable, and elegant code and peer review others’ code.
• Be positive and solution-oriented.
• Constantly improve the quality & security of the product.
• Take initiative in improving the software in small or large ways to address pain points in your own experience as a developer.
• Qualify developers for hiring.
• Respond to user emergencies, platform alerts and support requests, including regular on-call duties.

Requirements

• Mandatory: proven professional experience building, debugging, optimizing software in large-scale, high-volume environments.
• Mandatory: proven professional experience writing and testing high-quality code.
• Mandatory: a good understanding of building instrumented, observable software systems.
• Highly desirable: proven professional experience writing and testing quality code in Go.
• Highly desirable: a good understanding of git’s internal data structures or experience running git servers.
• Highly desirable: experience with gRPC.
• Highly desirable: willingness to learn Ruby.
• Highly desirable: experience running highly-available systems in production environments.
• You share our values, and work in accordance with those values.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply!

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way.

Most backend developers work on all aspects of GitLab, building features, fixing bugs, and generally improving the application.  The Product Planning backend team works on the backend part of GitLab for the Portfolio Management, Design Management, and Certify product categories. Among other things, this means working on GitLab's functionality around Epics, Roadmaps, Requirements, Quality Management, and Service Desk. Our mission is to build planning tools that users love and allow collaboration between all levels of the organization. You can read more about our long-term vision on our direction page.

The Product Planning team collaborates closely with the rest of the Plan stage, and the wider community, to build and improve features that are in high demand by customers. Features such as Epics are widely used internally in the everyday organization of GitLab.

 Responsibilities

• Develop features and improvements to the GitLab product in a secure, well-tested, and performant way
• Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
• Advocate for improvements to product quality, security, and performance
• Solve technical problems of moderate scope and complexity.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment.
• Conduct Code Review within our Code Review Guidelines and ensure community contributions receive a swift response.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions
• Represent GitLab and its values in public communication around specific projects and community contributions.
• Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
• Participate in Tier 2 or Tier 3 weekday and weekend and occasional night on-call rotations to assist troubleshooting product operations, security operations, and urgent engineering issues.

Requirements

• Significant professional experience with Ruby on Rails
• Professional experience with PostgreSQL or a comparable RDBMS
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Demonstrated ability to onboard and integrate with an organization long-term
• Positive and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates
• An inclination towards communication, inclusion, and visibility
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work closely with other parts of the organization
• Share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization
• Ability to use GitLab
• Comfort and familiarity with our code review process

Nice-to-haves

• Experience in a peak performance organization, preferably a tech startup
• An understanding of ActiveRecord, GraphQL, and Sidekiq
• Experience with the GitLab product as a user or contributor
• Passionate about/experienced with open source and developer tools
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Computer science education or equivalent experience

An overview of this role:

Help us build a secure and easy to manage access at GitLab. Whether it’s a simple user and password based login, access tokens or a comprehensive SAML configuration that manages access to thousands of resources, as a Backend Engineer on our team, you'll play a key role in the implementation of various authentication strategies and improving access management for our users. 

Your role will also involve building new authentication mechanisms from ground up such as support for Passkeys and passwordless authentication while helping keep GitLab and its customers secure by addressing vulnerabilities on existing features reported via our HackerOne program.

Authentication group works across many core components that are used by not only external users but also by the rest of the GitLab teams, allowing you to make a direct impact on the GitLab product.

Some of our example projects:

• Enterprise user management and controls
• Secure automation improvements via Service accounts
• Transparent credential management through Credentials Inventory
• Token management tooling
• SAML, LDAP, OIDC and SCIM enhancements for automated user provisioning and SSO.

What you’ll do:  

• Contribute to the overall direction of the team.
• Play a key role in the implementation and expanding of various authentication strategies into our product.
• Bolster security posture of our users and organizations by helping develop fine grained access control and frictionless user management.
• Solve technical problems of high scope and complexity.
• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Represent GitLab and its values in public communication around broader initiatives, specific projects, and community contributions.
• Confidently ship moderately sized features and improvements with moderate guidance and support from other team members.
• Collaborate with the team on larger projects.
• Improve the engineering projects at GitLab via the maintainer trainee program at your own comfortable pace, while striving to become a project maintainer.

What you’ll bring:

• Considerable professional experience with Ruby on Rails.
• Experience in a scaling or mission critical SaaS product.
• Familiarity with authentication and authorization technologies or techniques such as SAML, SSO, SCIM, LDAP, RBAC or IAM will help you stand out. These are not a prerequisite but great to know.
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Demonstrated capacity to clearly and concisely communicate complex problems and solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems.
• Comfort working in a highly agile, intensely iterative software development process.
• Positive and solution-oriented mindset.
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.

About the team:

Our mission is to empower GitLab system administrators with the toolkit they need to create their desired balance of security and accessibility for their GitLab experience. 

Authentication is the first impression any new customer has when they configure their shiny new GitLab instance, and we aim to make it as seamless as possible: from that moment of first logging in, to onboarding users, to managing the basic security rules for their instance in a secure, flexible and scalable manner.

How GitLab will support you:

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

This position is 100% remote and will be based in the United States or Canada.

An overview of this role

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts with a focus on the Financial Services vertical, working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you'll do in this role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Experience prospecting into the Financial Services vertical
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

This position is 100% remote and will be based in the United States or Canada.

An overview of this role

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) - West, to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts in the West in North America working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you'll do in this role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

This position is 100% remote and will be based in Germany, Ireland, Netherlands or United Kingdom.

An overview of this role

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you'll do in this role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Fluent in German
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

This position is remote located in Korea and must be a Permanent Resident Or Citizens. Candidates outside of these locations will not be considered. 

Responsibilities

• Commercial Account Executive, will report to the Commercial Sales Manager
• Act as a primary point of contact and the face of GitLab for our Commercial (Mid Market) prospects.
• The successful candidate will be selling into prospects In Korea
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
  • document the buying criteria
  • document the buying process
  • document next steps and owners
  • ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker

Requirements

• A true desire to see customers benefit from the investment they make with you
• 5+ years of experience with Commercial (Mid-Market) sales
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.

Hiring Process

Additional details about our process can be found on our hiring page.

Compensation

You will typically get 50% as base and 50% based on commission. See our market segmentation for typical quotas in the Sales. 

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely. Curious to see what that looks like? Check out our remote manifesto.

#LI-YP1

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US Central region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Based remotely in France 

An overview of this role

Mid-market Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ up to 4000 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you’ll do  

• Account Executive, Mid-market (AE) will report to an Area Sales Manager.
• Support GitLab for our Mid Market prospects.
• Contribute to root cause analyses on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
• document the buying criteria
• document the buying process
• document next steps and owners
• ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker

What you’ll bring 

• A true desire to see customers benefit from the investment they make with you
• Demonstrated progressive experience with Software sales
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel if needed and comply with the company’s travel policy

About the team

Thanks to our Transparency value, you can see what we are working on in our Team page. 

Further information on the role can be found here - https://handbook.gitlab.com/job-families/sales/account-executive/ 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-BC2

This position is remote located in Mumbai. Candidates outside of these locations will not be considered. 

Responsibilities

• Account Executive, Mid-market will report to the Commercial Sales Manager
• Act as a primary point of contact and the face of GitLab for our Mid Market prospects.
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
  • document the buying criteria
  • document the buying process
  • document next steps and owners
  • ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker

Requirements

• A true desire to see customers benefit from the investment they make with you
• 5+ years of experience with Mid-Market sales
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.

Hiring Process

Additional details about our process can be found on our hiring page.

Compensation

You will typically get 50% as base and 50% based on commission. See our market segmentation for typical quotas in the Sales. 

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

#LI-YP1

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US North East region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US South West region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Overview of the Role

At GitLab, we seek to enable a high performance culture while keeping team members’ experience at the forefront of everything we do. As the Compensation Partner you will play a pivotal role in aligning compensation strategy with GitLab’s organizational strategy, values and culture, with a focus on R&D compensation. The role will be responsible for all international compensation. 

What you’ll do 

• Promote an understanding of compensation philosophy, practices and administration across all levels of the organization 
• Build strong partnerships with Talent Acquisition and People Business Partners to attract and retain top talent
• Assist the team in administering various programs such as annual compensation review, promotion cycles, bonus program, etc.
• Demonstrate ownership to drive compensation programs within client groups and serve as a trusted adviser and business partner 
• Work closely with the team to maintain GitLab’s global job architecture and ensure it meets the needs of the business 
• Analyzes trends and metrics in partnership with the People team to develop solutions, programs and policies
• Develop and deploy training materials to promote an understanding of compensation philosophies, practices and administration across all levels of the organization
• Provide education regarding equity plans at GitLab in collaboration with Stock Administration to ensure team members understand the potential value of their equity
• Support the team in preparation of Compensation and Leadership Development Committee meetings
• Ensure compliance with all international rules and regulations (we operate in 60+ countries)

What you’ll bring 

• Demonstrated experience in Global compensation, ideally in fast-paced, dynamic environment 
• Experience working with People Business Partners or senior leaders in a business facing role to solve compensation challenges
• Experience working in both private and public companies and managing and scaling various compensation programs through periods of high growth
• Ability to build complex compensation models and articulate it in a simple and clear manner 
• Excellent verbal and written communication skills
• A shared interest in our values, and working in accordance with those values
• Ability to use GitLab
• Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

An overview of this role

This is a 6 month contract position located in the US in Pacific time zone.

The GitLab Candidate Experience Specialists work to create positive experiences for GitLab candidates and hiring teams. In a growing fast-paced environment, the Candidate Experience Specialist is a dynamic team member who helps create an amazing candidate experience, improve our existing hiring practices, and deliver exceptional results to our hiring teams. GitLab strives to be a preferred employer and relies on the Candidate Experience Specialists to act as brand ambassadors by embodying the company values during every interaction with potential team members. The Candidate Experience Specialist is enthusiastic about working with high volume and is dedicated to helping GitLab build a qualified, diverse, and motivated team. The Candidate Experience Specialist reports to the Manager, Candidate Experience.

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do 

• Collaborate with Recruiters, hiring teams and Recruiting leadership to understand and implement the hiring plan for each job requisition
• Coordinate with the Recruiters to maintain correct process information in the Applicant Tracking System (ATS) and GitLab repositories
• Build and update an effective network of internal and external resources to call on as needed
• Ensure candidates receive timely, thoughtful and engaging messaging throughout the hiring process
• Work in Applicant Tracking System (ATS) to help recruiters maintain a positive candidate experience for candidates
• Helps manage candidate traffic for all roles
• Act as the Recruiting Coordinator for the interview process
• Create and stage employment contracts for candidates receiving an offer of employment on behalf of the hiring manager and recruiter
• Work to create a seamless handoff of new team members to the People Operations Specialist team
• Promote our values, culture and remote only passion

What you’ll bring

• Desire to learn about Talent Acquisition and GitLab from the ground level
• Demonstrated ability to work in a team environment with a focus on delivering an excellent customer or candidate experience
• Ambitious, efficient and consistent under tight deadlines and competing priorities
• Proficient in Google Workspace
• Ability to build relationships with team members, hiring managers and colleagues across multiple disciplines and timezones
• Outstanding written and verbal communication skills
• Willingness to learn and use software tools
• Organized, efficient, and proactive with a keen sense of urgency
• Excellent communication and interpersonal skills
• Ability to recognize and appropriately handle highly sensitive and confidential information
• Experience working remotely is a plus
• Share our values and work in accordance with those values

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

How GitLab will support you

• All remote, asynchronous work environment

Please note since this is a contract role, this position is not eligible for benefits or equity.

An overview of this team

The Customer Experience Strategy and Operations (CX) team at GitLab is focused on improving customer experiences across the end-to-end customer journey. As a Customer Experience Analyst at GitLab, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer-centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience. Leveraging your strong background in CX/VoC and expertise in data analysis and storytelling, your passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization.

What you'll do:

• Manage end-to-end analytics, reporting, and partnerships across multiple customer touchpoints including purchase and delivery journeys.
• Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, social media) and channels (e.g., direct to consumer, supply chain) to identify trends, pain points, and areas of improvement.
• Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.
• Champion the voice of customers by sharing insights widely and collaborating with relevant business partners to foster customer-centric decision-making.
• Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.
• Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.
• Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.
• Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness.
• Design and implement customer experience improvement initiatives that align with business objectives and priorities.
• Bring insights and recommendations to the forefront of stakeholders and executives’ mindshare via engaging presentations.

What you'll bring: 

• 6+ years of experience in data analytics, including experience in customer feedback or survey analysis, statistical analysis, marketing analytics, data science, or related fields
• 3+ years of experience in customer experience or customer insights analytics
• Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders’ needs
• Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
• Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
• Proven analytical skills working with large datasets and statistical analysis methods. Experience using SQL
• Proficiency in data visualization tools (e.g., Tableau, Power BI)
• Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysis
• Demonstrated experience working collaboratively with cross-functional teams
• Effective data-led storytelling with the experience conveying complex insights to non-technical stakeholders

Preferred Qualifications:

• Degree in Analytics, Marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or related field
• Experience working with customer experience platforms (e.g., Gainsight, Qualtrics)
• Background in digital or marketing analytics
• Background in ecommerce and direct to consumer business and analytics
• Familiarity with consumer electronics or retail business
• Knowledge of predictive analytics or ML/AI techniques is a plus
• Survey design and CX program management experience is a plus

This position is remote and due to the nature or the customers you will be supporting we are only considering candidates in Australia and who are Permanent Residents Or Citizens. Candidates outside of these locations will NOT be considered. 

The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.

The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.

Responsibilities

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on GitLab releases
• Provide immediate onboarding activities
• Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
• Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
• Support GitLab Services in identifying and recommending training opportunities

Requirements

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of sizes relevant to the assigned segment
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical Strong team player but self-starter
• Project management experience & skills
• Strong technical, analytic, and problem-solving skills
• Alignment with our values, and willingness to work in accordance with those values
• Ability to travel if needed and comply with the company’s travel policy
• Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions

Hiring Process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  Recruiter Screening

  Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

  Hiring Manager Interview

  The hiring manager interview is the first of the interviews with the Technical Account Manager team. This interview is with the manager of the team the candidate is applying to join. It is a 30 minute interview.

  Peer Interview

  The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 30 minute interview.

  Panel Interview

  The panel interview consists of several members of the Technical Account Manager team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:

  • Live demonstration based on the guidance provided ahead of the interview by the recruiter
  • General discussion and questions from the panel

#LI-YP1

This position is remote and due to the nature or the customers you will be supporting customers who can speak Japanese and English based in Japan, Australia or Singapore who are a Permanent Resident Or Citizens will ONLY be considered. Candidates outside of these locations will NOT be considered. 

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs work alongside TAMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

Responsibilities

• Engage with customers across APJ, both onsite and remote, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Must be able to speak Japanese at a business level and English.
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
• Align with Technical Account Managers to provide customer-facing subject matter expertise based on the customer's business objectives
• Focus on solution-based programs that are customized to fit an individual customer's needs
• Develop and collaborate on customer workshops, demos, and other enablement
• Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others

Requirements

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and ability to work with several different teams at any given time
• Alignment with GitLab values and ability to work in accordance with those values
• Ability to travel if needed and comply with the company's travel policy

Hiring Process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  Recruiter Screening

  Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

  Written Assessment

  The assessment is a written questionnaire, completed and submitted prior to interviews with members of the Technical Account Manager team. The Recruiter working with the candidate will provide the written assessment following a successful recruiter screening interview.

  Hiring Manager Interview

  The hiring manager interview is the first of the interviews with the Technical Account Manager team. This interview is with the manager of the team the candidate is applying to join. It is a 30 minute interview.

  Peer Interview

  The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 30 minute interview.

  Panel Interview

  The panel interview consists of several members of the Technical Account Manager team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:

  • Live demonstration based on the guidance provided ahead of the interview by the recruiter
  • General discussion and questions from the panel

#LI-YP1

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

The Senior CSE reports to the Manager/Senior Manager, CSE.

Customer Success Engineer Responsibilities

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Providing technical, architectural and best practice guidance
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
• Focus on solution-based programs that are customized to fit an individual customer’s needs
• Develop and collaborate on customer workshops, demos, and other enablement
• Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
• Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

Customer Success Engineer Requirements

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and ability to work with several different teams at any given time
• Fluent German 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

Recruiter Screening

Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

Hiring Manager Interview

The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview.

Panel Interview

The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:

• Live demonstration based on the guidance provided ahead of the interview by the recruiter
• General discussion and questions from the panel

Executive Interview

Conducted by the Senior Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview.

Reference and Background Check

Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check.

Additional details about our process can be found on our hiring page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

What you'll do

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on GitLab releases

What you'll bring

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of sizes relevant to the assigned segment
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical
• Strong team player but self-starter
• Project management experience & skills
• Strong technical, analytic, and problem-solving skills
• Alignment with our values, and willingness to work in accordance with those values
• Willingness to travel if needed and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

GitLab's Deal Desk Global Process Owner (GPO) will have the opportunity to partner closely with cross-functional stakeholders across the Quote-to-Cash, Billing, Revenue, Systems, and Audit teams to optimize and maintain our processes around Quoting, Deal Structure, and booking transactions while ensuring compliance as a public company. The Deal Desk GPO will own the improvement of systems and processes, serving as a key player in the design of technical solutions for scale and efficiency. This person will be a critical member of the Deal Desk leadership team, and will serve as the primary liaison between the Deal Desk function & other cross-functional teams, acting as the voice of Deal Desk to drive impactful optimization that improves the team's efficiency and results.

As part of the larger Revenue Operations team, the Deal Desk team supports our constantly changing and complex business as we launch new products, implement new routes to market, and expand into new countries. The Deal Desk GPO will execute these initiatives, with a focus on design, UAT, rollout and enablement to support the fast paced needs of the business. We're looking for an experienced, dedicated and empathetic Deal Desk GPO to join our Deal Desk Leadership team.

What You’ll Do

• Identify & prioritize process gaps or areas for improvement within current Deal Desk processes 
• Conceptualize requirements and assess technical feasibility within systems (Zuora, SFDC, etc.) 
• In partnership with Quote to Cash, actively participate in design, UAT, and go-live for bug fixes and new process roll outs impacting the Deal Desk organization 
• Develop and maintain a highly repeatable enablement program for new hires within the Deal Desk organization specific to each role
• Manage Deal Desk team enablement for any new system or process flow roll outs; including new SKU roll out, promotional offerings, etc. 
• Partner with the Enablement team to create and present material to the field organization around Deal Desk engagement and best practices
• Actively participate in bookings close reconciliations, actively identifying ways to improve and automate processes in an effort to be able to perform the monthly close more quickly with high levels of accuracy
• Collaborate with cross-functional teams to drive alignment around existing processes and policies, and define any new processes and/or policies as needed which will impact Deal Desk
• Support external and internal audit requirements relating to the Deal Desk organization

What You’ll Bring 

• Subject matter expert in Deal Desk processes and Quote to Cash operations 
• Strong technical background in CPQ, Salesforce, & Zuora
• Experience in Marketplace operations (AWS & GCP)
• Demonstrated progressive experience with a public company
• Ability to create enablement material as well as train and develop individuals 
• Ability to manage multi-stage projects of high complexity
• Ability to work effectively as part of a team and cross functionally to support a variety of complex projects
• Adaptable to a fast paced environment with the potential for changing priorities; has an ability to focus and drive the prioritization of high return initiatives
• Proficient in use of GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Director, Digital Success

About GitLab

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. We are committed to helping our customers achieve excellent business outcomes through our innovative solutions and our customer-centric approach.

Job Description

As the Director of Digital Success at GitLab, you will be responsible for leading our digital customer success initiatives, primarily focused on our long-tail customer base. This role is crucial in scaling our customer success efforts, driving product adoption, and increasing customer retention and expansion through digital-first strategies. You will work closely with cross-functional teams to create and implement innovative digital programs that enhance the customer experience and drive business outcomes.

Responsibilities

• Develop and execute a comprehensive Digital Customer Success strategy aligned with GitLab's overall customer success objectives and our long-tail customer segment needs.
• Lead the design, implementation, and optimization of digital-first programs to drive product adoption, customer retention, and expansion.
• Collaborate with cross-functional teams (Marketing, Product, Support, CS Strategy, and Sales) to create cohesive, personalized digital experiences throughout the customer lifecycle.
• Oversee the development and execution of digital onboarding programs, feature adoption campaigns, and customer education initiatives.
• Implement and manage a robust customer health scoring system to identify at-risk accounts and expansion opportunities.
• Drive the adoption and utilization of our customer success platform and other digital tools to enhance efficiency and scalability.
• Develop and track key performance indicators (KPIs) for Digital CS initiatives, focusing on customer retention, Net Dollar Retention (NDR), and expansion revenue, aligned with sales GTM segments. 
• Own the customer outcomes, aligned with the established KPIs, for this segment.
• Lead and mentor a team of Digital Customer Success Managers, fostering a culture of innovation and continuous improvement.
• Identify and implement tools and technology that will up-level our ability to drive adoption at scale
• Stay abreast of industry trends and best practices in Digital Customer Success, continuously evolving our strategies to maintain a competitive edge.

Requirements

• Experience in Customer Success Leadership, with expertise within Digital CS initiatives
• Proven track record of implementing successful Digital CS programs that drive measurable business outcomes
• Strong understanding of SaaS business models and the DevOps landscape
• Experience with customer success platforms, marketing automation tools, and in-app messaging systems
• Excellent analytical skills with the ability to translate data - in particular product usage data - into actionable insights
• Strong leadership and team management experience
• Exceptional communication and stakeholder management skills
• Experience with commercial and small business customers 
• You share our values, and work in accordance with those values

Performance Indicators

• Net Dollar Retention (NDR) for the long-tail customer segment
• Customer retention rates
• Product adoption rates and feature usage
• Efficiency indicators (e.g., number of customers managed per Digital CSM, Cost to Serve Ratios)
• Customer Health Score improvements
• Customer Satisfaction Score (CSAT) for digitally managed accounts
• Expansion revenue generated through digital initiatives

Career Ladder

The next step in the Customer Success Management job family is senior director, Digital Success. However, your career at GitLab can also develop in other directions, including a move to other departments or specialties.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Selected candidates will be invited to schedule a screening call with our Global Recruiters
• Next, candidates will be invited to schedule a first interview with the VP of Customer Success
• Candidates will then be invited to schedule an interview with a Customer Success Director peer & People Ops 
• Candidate will then be invited to schedule an interview with our CS Strategy & Ops Team member
• Candidates will be invited to schedule an interview with a leader from the SMB Sales team 
• Candidates will be invited to schedule an interview with a leader from the Marketing team 
• Successful candidates will subsequently be made an offer via email

Additional details about our process can be found on our hiring page.

Compensation

To view the relevant compensation range for your location, please visit our compensation calculator. This role also includes equity and variable pay opportunities in addition to base compensation.

Director, Digital Success

About GitLab

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. We are committed to helping our customers achieve excellent business outcomes through our innovative solutions and our customer-centric approach.

Job Description

As the Director of Digital Success at GitLab, you will be responsible for leading our digital customer success initiatives, primarily focused on our long-tail customer base. This role is crucial in scaling our customer success efforts, driving product adoption, and increasing customer retention and expansion through digital-first strategies. You will work closely with cross-functional teams to create and implement innovative digital programs that enhance the customer experience and drive business outcomes.

Responsibilities

• Develop and execute a comprehensive Digital Customer Success strategy aligned with GitLab's overall customer success objectives and our long-tail customer segment needs.
• Lead the design, implementation, and optimization of digital-first programs to drive product adoption, customer retention, and expansion.
• Collaborate with cross-functional teams (Marketing, Product, Support, CS Strategy, and Sales) to create cohesive, personalized digital experiences throughout the customer lifecycle.
• Oversee the development and execution of digital onboarding programs, feature adoption campaigns, and customer education initiatives.
• Implement and manage a robust customer health scoring system to identify at-risk accounts and expansion opportunities.
• Drive the adoption and utilization of our customer success platform and other digital tools to enhance efficiency and scalability.
• Develop and track key performance indicators (KPIs) for Digital CS initiatives, focusing on customer retention, Net Dollar Retention (NDR), and expansion revenue, aligned with sales GTM segments. 
• Own the customer outcomes, aligned with the established KPIs, for this segment.
• Lead and mentor a team of Digital Customer Success Managers, fostering a culture of innovation and continuous improvement.
• Identify and implement tools and technology that will up-level our ability to drive adoption at scale
• Stay abreast of industry trends and best practices in Digital Customer Success, continuously evolving our strategies to maintain a competitive edge.

Requirements

• Experience in Customer Success Leadership, with expertise within Digital CS initiatives
• Proven track record of implementing successful Digital CS programs that drive measurable business outcomes
• Strong understanding of SaaS business models and the DevOps landscape
• Experience with customer success platforms, marketing automation tools, and in-app messaging systems
• Excellent analytical skills with the ability to translate data - in particular product usage data - into actionable insights
• Strong leadership and team management experience
• Exceptional communication and stakeholder management skills
• Experience with commercial and small business customers 
• You share our values, and work in accordance with those values

Performance Indicators

• Net Dollar Retention (NDR) for the long-tail customer segment
• Customer retention rates
• Product adoption rates and feature usage
• Efficiency indicators (e.g., number of customers managed per Digital CSM, Cost to Serve Ratios)
• Customer Health Score improvements
• Customer Satisfaction Score (CSAT) for digitally managed accounts
• Expansion revenue generated through digital initiatives

Career Ladder

The next step in the Customer Success Management job family is senior director, Digital Success. However, your career at GitLab can also develop in other directions, including a move to other departments or specialties.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Selected candidates will be invited to schedule a screening call with our Global Recruiters
• Next, candidates will be invited to schedule a first interview with the VP of Customer Success
• Candidates will then be invited to schedule an interview with a Customer Success Director peer & People Ops 
• Candidate will then be invited to schedule an interview with our CS Strategy & Ops Team member
• Candidates will be invited to schedule an interview with a leader from the SMB Sales team 
• Candidates will be invited to schedule an interview with a leader from the Marketing team 
• Successful candidates will subsequently be made an offer via email

Additional details about our process can be found on our hiring page.

Compensation

To view the relevant compensation range for your location, please visit our compensation calculator. This role also includes equity and variable pay opportunities in addition to base compensation.

An overview of this role

As the Engineering Manager for the Distribution team, you will take overall responsibility for hiring, team management, agile project management, and the quality of this project. This position reports to the Director of Engineering, Enablement.  

Managers in the engineering department at GitLab see the team as their product. While they are technically credible and know the details of what developers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of product commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals. 

Some examples of our projects: 

• GitLab Operator
• GitLab Charts
• GitLab Omnibus

What you’ll do  

• Help your developers grow their skills and experience
• Author project plans for epics
• Run agile project management processes
• Conduct code reviews, and make technical contributions to product architecture as well as getting involved in solving bugs and delivering small features
• Actively seek and hire globally-distributed talent
• Conduct managerial interviews for candidates, and train the team to screen candidates
• Contribute to the sense of psychological safety on your team
• Generate and implement process improvements
• Hold regular 1:1's with all members their team
• Foster technical decision making on the team, but make final decisions when necessary
• Author project plans for epics
• Draft quarterly OKRs
• Run agile project management process
• Train engineers to screen candidates and conduct managerial interviews
• Improve product quality, security, and performance

What you’ll bring

• Exquisite communication: Regularly achieve consensus amongst departments
• Demonstrated experience in a leadership role with current technical experience
• Experience with application packaging, deployment and configurations
• Experience with Kubernetes, Operators, Helm Chart, Omnibus, Go and Cloud Native technologies, in addition to any experience required by the position's specialty
• Excellent written and verbal communication skills
• You share our values, and work in accordance with those values
• Experience in a peak performance organization preferred
• Deep Ruby on Rails experience preferred

About the team

The Distribution team ensures the experience of installing and maintaining GitLab is easy and safe for everyone. It is the Distribution team's task to think about the widest variety of installation/update use-cases and provide a solution that will satisfy most needs. Distribution is there to provide the best possible experience for a user that is a novice but also a veteran when it comes to installing and maintaining software.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role

As the Engineering Manager for the Distribution team, you will take overall responsibility for hiring, team management, agile project management, and the quality of this project. This position reports to the Director of Engineering, Enablement.  

Managers in the engineering department at GitLab see the team as their product. While they are technically credible and know the details of what developers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of product commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals. 

Some examples of our projects: 

• GitLab Operator
• GitLab Charts
• GitLab Omnibus

What you’ll do  

• Help your developers grow their skills and experience
• Author project plans for epics
• Run agile project management processes
• Conduct code reviews, and make technical contributions to product architecture as well as getting involved in solving bugs and delivering small features
• Actively seek and hire globally-distributed talent
• Conduct managerial interviews for candidates, and train the team to screen candidates
• Contribute to the sense of psychological safety on your team
• Generate and implement process improvements
• Hold regular 1:1's with all members their team
• Foster technical decision making on the team, but make final decisions when necessary
• Author project plans for epics
• Draft quarterly OKRs
• Run agile project management process
• Train engineers to screen candidates and conduct managerial interviews
• Improve product quality, security, and performance

What you’ll bring

• Exquisite communication: Regularly achieve consensus amongst departments
• Demonstrated experience in a leadership role with current technical experience
• Experience with application packaging, deployment and configurations
• Experience with Kubernetes, Operators, Helm Chart, Omnibus, Go and Cloud Native technologies, in addition to any experience required by the position's specialty
• Excellent written and verbal communication skills
• You share our values, and work in accordance with those values
• Experience in a peak performance organization preferred
• Deep Ruby on Rails experience preferred

About the team

The Distribution team ensures the experience of installing and maintaining GitLab is easy and safe for everyone. It is the Distribution team's task to think about the widest variety of installation/update use-cases and provide a solution that will satisfy most needs. Distribution is there to provide the best possible experience for a user that is a novice but also a veteran when it comes to installing and maintaining software.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role

The Engineering Productivity team increases the productivity of GitLab team members and contributors by shortening feedback loops and improving workflow efficiency for GitLab projects. We’re currently looking for an experienced Engineering Manager with a strong background in developer experience/developer productivity to lead a team of software engineers whose mission is to:

• Constantly improve efficiency for our entire engineering team, to ultimately increase value for our customers.
• Measure what matters: quality of life, efficiency, and toil reduction improvements with quantitative and qualitative measures.
• Build partnerships across organizational boundaries to deliver broad efficiency improvements.

More information can be found on our Team Handbook page. 

What you’ll do  

• Lead a team of engineers focused on improving development efficiency and streamlining workflows.
• Analyze engineering processes and identify areas for improvement.
• Develop and implement strategies to enhance developer velocity, scalability, and overall team productivity.
• Collaborate with engineering leadership to define and prioritize the Engineering Productivity team's roadmap.
• Manage and maintain developer tooling and infrastructure for optimal performance.
• Identify, evaluate, and implement new tools and technologies to support engineering efficiency
• Track key metrics related to engineering productivity and report on progress and impact.
• Drive a culture of continuous improvement within the engineering organization.
• Conduct performance reviews and career development planning for team members.
• Foster collaboration between the Engineering Productivity team and other engineering teams.

What you’ll bring 

• 5+ years of experience in software engineering with a strong understanding of development methodologies and best practices.
• 2+ years of experience leading and managing a team.
• Proven track record of identifying and implementing solutions to improve engineering efficiency.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders.
• Experience with developer tooling and infrastructure is a plus.
• Experience working in a remote environment.

About the team

The Engineering Productivity team comprises Senior, Staff and Principal level engineers distributed worldwide. We collaborate on Slack, GitLab and Zoom daily to drive our mission forward. 

The team’s primary focus in FY25 is pipeline improvement and we aim to improve master pipeline stability to 99% and reduce MR pipeline duration to 15 minutes. We will collaborate with Test Platform to reduce flaky tests and resolve test environment issues to systematically improve CI pipelines. We’d also like to iterate on productivity metrics, ensuring they are actionable and adaptable, with the help of a quarterly engineering productivity survey. We will also focus on GDK performance and supportability.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

The Engineering Productivity team increases the productivity of GitLab team members and contributors by shortening feedback loops and improving workflow efficiency for GitLab projects. We’re currently looking for an experienced Engineering Manager with a strong background in developer experience/developer productivity to lead a team of software engineers whose mission is to:

• Constantly improve efficiency for our entire engineering team, to ultimately increase value for our customers.
• Measure what matters: quality of life, efficiency, and toil reduction improvements with quantitative and qualitative measures.
• Build partnerships across organizational boundaries to deliver broad efficiency improvements.

More information can be found on our Team Handbook page. 

What you’ll do  

• Lead a team of engineers focused on improving development efficiency and streamlining workflows.
• Analyze engineering processes and identify areas for improvement.
• Develop and implement strategies to enhance developer velocity, scalability, and overall team productivity.
• Collaborate with engineering leadership to define and prioritize the Engineering Productivity team's roadmap.
• Manage and maintain developer tooling and infrastructure for optimal performance.
• Identify, evaluate, and implement new tools and technologies to support engineering efficiency
• Track key metrics related to engineering productivity and report on progress and impact.
• Drive a culture of continuous improvement within the engineering organization.
• Conduct performance reviews and career development planning for team members.
• Foster collaboration between the Engineering Productivity team and other engineering teams.

What you’ll bring 

• 5+ years of experience in software engineering with a strong understanding of development methodologies and best practices.
• 2+ years of experience leading and managing a team.
• Proven track record of identifying and implementing solutions to improve engineering efficiency.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders.
• Experience with developer tooling and infrastructure is a plus.
• Experience working in a remote environment.

About the team

The Engineering Productivity team comprises Senior, Staff and Principal level engineers distributed worldwide. We collaborate on Slack, GitLab and Zoom daily to drive our mission forward. 

The team’s primary focus in FY25 is pipeline improvement and we aim to improve master pipeline stability to 99% and reduce MR pipeline duration to 15 minutes. We will collaborate with Test Platform to reduce flaky tests and resolve test environment issues to systematically improve CI pipelines. We’d also like to iterate on productivity metrics, ensuring they are actionable and adaptable, with the help of a quarterly engineering productivity survey. We will also focus on GDK performance and supportability.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Engineering Manager, FedRAMP directly manages the engineering team responsible for tasks relating to provisioning and configuring GitLab environments for US public sector customers in accordance with their compliance and security requirements. The team consists of six Site Reliability Engineers. The Engineering Manager's responsibility is primarily their team. They need to be familiar with GitLab's regulatory mandates, underlying technologies and processes to be able to support their team growth, as well as be the final decisive vote in cases where the team is blocked on a decision.

Their primary focus is building a world-class team (hiring and coaching), and putting them in the best position to succeed. They must also efficiently coordinate across departments to accomplish collaborative goals.

What you'll do

• Hire an incredible team that lives our values
• Improve the happiness and productivity of the team
• Hold regular 1:1's with team members
• Drive efforts and ensure efficiency around GitLab production environments automation
• Manage team projects
• Work across sections within engineering
• Improve the quality, security and performance of the product
• Work on small code changes outside of the critical path

What you'll bring

• 3+ years managing software development and site reliability engineering teams
• Strong technical background
• Demonstrated teamwork in a peak performance organization
• Experience running a consumer scale platform
• Product company experience
• Enterprise software company experience or startup experience
• Computer science education or equivalent experience
• Passionate about open source and developer tools
• Exquisite communication skills
• Leadership at GitLab
• Experience in managing a remote team
• Ability to use GitLab
• Familiarity with operating SaaS services which adhere to compliance requirements like SOC2 and FedRAMP
• US Citizen, living and working in the United States, willing and able to achieve US federal security clearance (minimum Public Trust Position) 

Learn more about the Engineering Management - Infrastructure roles, including compensation at the engineering management - infrastructure page.

The IT Enterprise Applications Administrator job family is responsible for the implementation and operational ownership of all Enterprise Applications.

What You’ll Do  

• Technical Delivery: Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems in order to ensure efficient and compliance of technical delivery.
• Project Management: Run small sized projects that improve our ability to make better data focused insights or make the company more efficient.
• Solve technical problems of moderate scope and complexity.
• Craft code as required in Dev that meets our internal standards for style, maintainability, and best practices.
• Conduct Code Review within our Code Review Guidelines and ensure community contributions receive a swift response.

What You’ll Bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Ability to use GitLab.
• 2-3 years of experience in a systems administrator.
• Hands-on administrator experience: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.
• Public company and SOX ITGC controls experience preferred.
• Ability to thrive in a fully remote organization.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The IT Enterprise Applications Administrator job family is responsible for the implementation and operational ownership of all Enterprise Applications.

What You’ll Do  

• Technical Delivery: Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems in order to ensure efficient and compliance of technical delivery.
• Project Management: Run small sized projects that improve our ability to make better data focused insights or make the company more efficient.
• Solve technical problems of moderate scope and complexity.
• Craft code as required in Dev that meets our internal standards for style, maintainability, and best practices.
• Conduct Code Review within our Code Review Guidelines and ensure community contributions receive a swift response.

What You’ll Bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Ability to use GitLab.
• 2-3 years of experience in a systems administrator.
• Hands-on administrator experience: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.
• Public company and SOX ITGC controls experience preferred.
• Ability to thrive in a fully remote organization.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

Responsibilities

• Supports GitLab’s strategic large prospects and customers in the Michigan region.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

What you'll do

• Supports GitLab’s strategic large prospects and customers in New England.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

What you'll bring

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

Responsibilities

• Supports GitLab’s strategic large prospects and customers in the Ohio Valley region.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The GitLab Sales team embodies our CREDIT values in every aspect of our work. Specifically, we constantly work to overperform and achieve strong results. We prioritize efficiency in our processes and operations. We succeed because of transparent, cross-functional collaboration. We are committed to hiring for and celebrating diversity, and we strive to create an environment of inclusiveness and belonging for all. And, we embrace a spirit of iteration, understanding that we can always improve.

Our core sales teams have three different types of Account Executives based on the segment and quota:

1. SMB Advocate
2. Commercial Account Executive
3. Enterprise Account Executives

Please find any current Sales openings here.

If you do not find an appropriate Sales role posted at this time for your background or location, this application is to join our Account Executive talent community to learn more about life at GitLab and be the first to hear about any new openings that may be a fit! 

The GitLab Sales team embodies our CREDIT values in every aspect of our work. Specifically, we constantly work to overperform and achieve strong results. We prioritize efficiency in our processes and operations. We succeed because of transparent, cross-functional collaboration. We are committed to hiring for and celebrating diversity, and we strive to create an environment of inclusiveness and belonging for all. And, we embrace a spirit of iteration, understanding that we can always improve.

Our core sales teams have three different types of Account Executives based on the segment and quota:

1. SMB Advocate
2. Commercial Account Executive
3. Enterprise Account Executives

Please find any current Sales openings here.

If you do not find an appropriate Sales role posted at this time for your background or location, this application is to join our Account Executive talent community to learn more about life at GitLab and be the first to hear about any new openings that may be a fit! 

We are hiring a Field CTO to join our Strategic Field Organization at a Principal Solutions Architect level. The Strategic Field Organization is a team of Principal Solutions Architects that supports global strategic prospects and customers. This team collaborates with the regional account teams to work together on large engagements that require a high degree of strategic planning - such as DevSecOps transformation, solution recommendations, and advisory for our customer's senior technical leadership.

Field Solutions Architects (SA) are the trusted advisors to GitLab prospects and customers during the presales motion. We demonstrate how the GitLab platform and GitLab Professional Services address common and unique business requirements. Solutions Architects add value to GitLab's customers by providing subject matter expertise and industry experience throughout the sales process and by collaborating internally with the product team.

Our Field SAs also engage proactively with existing GitLab customers to provide thought-leadership, engage in innovative solutions, collaborate around evangelism activities around unique customer requirements (i.e. meetups and presentations) and continuously seek market feedback to improve the GitLab platform.

What you'll do

• Create and maintain relationships with customer executives that contribute to large Net ARR deals and customer success
• Provide executive-level, thought leadership on strategic opportunities (i.e., new logo and growth)
• Curate and manage field feedback, while collaborating with the product team on roadmap and issue prioritization
• Scale and grow regional-level expertise within the field (SAE/AE,SA,CSM) through contributions to enablement and content
• Act as a prospect / customer advocate on DevSecOps transformation initiatives
• Build and maintain select subject matter expertise related to GitLab targeted technology sectors through industry monitoring and participation in external working groups, committees and development projects
• Keep up to date on GitLab-relevant emerging methodologies and technologies and leverage that knowledge to drive solution strategy and influence product strategy

What you'll bring

• Significant experience with architecture of enterprise software development workflow
• Experience as CTO is a plus
• Experience delivering information/Cyber Security and compliance related solutions and assessments
• Experience with software development tools, practices, and methodologies
• Strong verbal and written skills with a strong ability to articulate and communicate strategies to all levels in an organization (i.e., executive to staff engineer)
• Ability to use GitLab, including learning GitLab as part of the role
• Ability to travel and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the hiring manager.
• Candidates may be invited to schedule an interview with a Field CTO peer.
• Then, candidates will be asked to deliver a presentation to a panel of sales leaders using guidance shared by the recruiter and hiring manager. 
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The salary and OTE range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity.

California/Colorado/Hawaii/New Jersey/New York/Washington pay range:

OTE (salary + variable bonus): $184,800 - $396,000 OTE USD

Base salary: $138,600 - $297,000 USD

#LI-DNI

GCC Strategic Enterprise Account Executive, India - remote role (Must be based in Mumbai)

The Strategic Enterprise Account Executive  is a grade 8.

Responsibilities

• Strategic Enterprise Account Executive will report to an Area Sales Manager or Regional Director.
• Support GitLab for our strategic and large prospects within our Global Capability Centres (GCC's) customers.
• Contribute to root cause analysis on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
  • document the buying criteria
  • document the buying process
  • document next steps and owners
  • ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Travel as necessary to accounts in order to develop relationships and close large opportunities
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota.
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports as requested
• Update and maintain Sales’ database as appropriate
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Respond to RFP's and follow up with prospects.
• Develop an account plan to sell to customers based on their business needs.
• Build and strengthen the business relationship with current accounts and new prospects.
• Recommend marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of major account management and control
• Work under minimal supervision on complex projects
• Proven success with B2B software sales
• Experience selling into large organizations
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator (written/verbal), strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we're looking for. If you're reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Performance Indicators

As with all roles in the Sales Department the Strategic Enterprise Account Executive participates in the Sales KPIs.

#LI-YP1

Remote-Asia

An overview of this role

The Tenant Scale team is focused on a long-term scaling solution for GitLab. The charter of this group is to explore, iterate on, validate, and lead the implementation of proposals to provide a solution to accommodate Gitlab.com's daily active user growth. We are accomplishing this through the introduction of a Cells architecture along with an Organization entity that will be the vehicle to associate a customer’s data with a specific Cell. Hopefully, this is the type of work that gets you excited about joining the team, if so please read on!

Backend Engineers at GitLab work on our product. This includes both the open-source version of GitLab, the enterprise editions, and the GitLab.com service as well. The efforts led by the Tenant Scale team will have an impact across all of GitLab. You will be part of a group that is changing functionality used by all features in GitLab and consulting with development groups and sub-departments to implement changes required to support our Cells architecture.
Some examples of our projects: 

• Cells
• Organization

What you’ll do  

• Develop new features in collaboration with our product management, UX, and frontend teams.
• Keep changes small and iterate towards the best solution.
• Reviewing Rails and/or database related changes submitted by other engineers or community contributors
• Documenting best practices or patterns to avoid
• Developing tooling to proactively inform developers of potential performance issues
• Research, design and implement solutions to improve product performance 

What you’ll bring 

• Significant experience with Go.
• Experience with Ruby on Rail is a strong plus.
• Professional software engineering experience with databases (preferably PostgreSQL) in large production environments
• Familiarity with gRPC.
• Infrastructure / Deployments knowledge (optional).
• Interest in scalability / sharing and system programming languages, like Rust or Lua (optional).
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• You can reason about software, algorithms, and performance from a high level
• You are passionate about open source.
• Strong written communication skills.
• Self-motivated and have strong organizational skills.
• You share our values, and work in accordance with those values.

About the team

The Tenant Scale group  is part of the Data Stores stage. We offer support for groups, projects, and user profiles within our product, but our main focus is a long-term horizontal scaling solution for GitLab.

The team’s handbook page covers processes and information specific to the Tenant Scale group. See also the direction page and the features we support per category.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Help us build and iterate on our RBAC (role based access control) system. Our team’s primary responsibility is to flush out our authorization system to give customers full control over their member access. From zero to owner.

Custom roles allow an organization to create user roles with the precise privileges and permissions required for that organization’s needs. It’s a valuable, paid feature that our customers want more of. 

Beyond implementing custom permissions, and building features to help owners discover and manage their team, you’ll make architecture decisions to ensure the scalability and performance of the product. We’re at the earlier stages of the feature, and there’s a lot of choices for you to influence, including conventions, design patterns, and development guidelines.

Do you ever get bored working in the same problem space? So do we. This opportunity is unique in that you’ll have opportunities to jump over to our “sister” team Anti-abuse to work on more security focused features. Help your fellow teammates in the battle against crypto-mining by leveraging risk models, identity verification, and pipeline verification and analysis.

What You’ll Do

• Build and iterate on our RBAC system by implementing custom permissions.
• Build features to help owners discover and manage their team.
• Make decisions on the conventions, design patterns and development guidelines to ensure the growth of Custom Roles.
• Collaborate with team members in the refinement process.
• Collaborate with product counterpart on milestone planning.
• Weekly sync call with the group, and manager.
• Participate in working with other teams when workload or incidents require it.
  

What You’ll bring

• Significant professional experience with Ruby on Rails
• Strong experience with relational databases (postgres preferred)
• Experience with RBAC, ABAC
• Experience with OAuth, SAML, SCIM, LDAP

About the Team

The Authorization group is responsible for ensuring that an authenticated user has access to the proper resources within the application. We are focused on making our customizable permissions offering more robust by adding additional granular permissions every milestone. We are also making it more scalable by adding functionality like SAML group sync and LDAP role assignment support.

You can read about the work that the team is doing here. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Help us build and iterate on our RBAC (role based access control) system. Our team’s primary responsibility is to flush out our authorization system to give customers full control over their member access. From zero to owner.

Custom roles allow an organization to create user roles with the precise privileges and permissions required for that organization’s needs. It’s a valuable, paid feature that our customers want more of. 

Beyond implementing custom permissions, and building features to help owners discover and manage their team, you’ll make architecture decisions to ensure the scalability and performance of the product. We’re at the earlier stages of the feature, and there’s a lot of choices for you to influence, including conventions, design patterns, and development guidelines.

Do you ever get bored working in the same problem space? So do we. This opportunity is unique in that you’ll have opportunities to jump over to our “sister” team Anti-abuse to work on more security focused features. Help your fellow teammates in the battle against crypto-mining by leveraging risk models, identity verification, and pipeline verification and analysis.

What You’ll Do

• Build and iterate on our RBAC system by implementing custom permissions.
• Build features to help owners discover and manage their team.
• Make decisions on the conventions, design patterns and development guidelines to ensure the growth of Custom Roles.
• Collaborate with team members in the refinement process.
• Collaborate with product counterpart on milestone planning.
• Weekly sync call with the group, and manager.
• Participate in working with other teams when workload or incidents require it.
  

What You’ll bring

• Significant professional experience with Ruby on Rails
• Strong experience with relational databases (postgres preferred)
• Experience with RBAC, ABAC
• Experience with OAuth, SAML, SCIM, LDAP

About the Team

The Authorization group is responsible for ensuring that an authenticated user has access to the proper resources within the application. We are focused on making our customizable permissions offering more robust by adding additional granular permissions every milestone. We are also making it more scalable by adding functionality like SAML group sync and LDAP role assignment support.

You can read about the work that the team is doing here. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As our new Backend Engineer, you will help us maintain, enhance, and create new features in the areas of Secrets Management and Secure Artifacts, and research support for new offerings and architectures.

About the team

The Pipeline Security group is involved with diverse projects and tasks that include integrating CI pipelines with secret managers, securing build artifacts, and accessing the GitLab API from a CI job. Pipeline Security engineering regularly interfaces with broader development teams in supporting initiatives to ensure software supply chain security.

As part of the Govern stage, you will work with us to provide the capabilities necessary to meet security and compliance requirements for organizations at any scale. Thanks to our Transparency value, you can see what we are working on on our Team page. You can even see our one-year vision and listen to some of our meetings.

Some examples of our work: 

• Category Direction - Secrets Management
• Category Direction - Secure Artifacts

What you’ll do  

• Develop features and improvements to GitLab in a secure, well-tested, and performant way.
• Work closely with other Engineers and stakeholders on systems design of our features, following our architectural design workflow process.
• Collaborate with Product Management and other stakeholders within Engineering (Frontend, Product Design, etc.) to maintain a high bar for quality in a fast-paced, iterative environment.
• Advocate for improvements to product quality, security, and performance.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Recognize impediments to our efficiency as a team (“technical debt”), propose and implement solutions.
• Ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
• Work with your Engineering Manager and Product Manager to assess technical feasibility and discuss how to iterate on complex problems. This might involve working on proof-of-concept proposals to help guide technical discussions.
• Take ownership of what we build, focusing on stability and availability.

What you’ll bring

• Professional experience with Ruby on Rails.
• Familiarity with designing secure backend solutions using encryption to manage secrets and tokens. (Experience with integrating or using solutions like HashiCorp Vault is a bonus).  
• Experience working with a platform or complex application (Large scale is a bonus).
• A user of modern DevOps platforms. (GitLab is a bonus.)
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Experience working in a highly agile, iterative software development process.
• Self-motivated and self-managing, with excellent organizational skills.
• Demonstrated ability to work closely with other parts of the organization.
• Share our values, and work in accordance with those values.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Join GitLab's Security Policies team and be at the forefront of building a more secure software development lifecycle! As a Backend Engineer, you will play a crucial role in empowering organizations to define, implement, and manage security policies within GitLab. Initially, your focus will be enhancing the quality and robustness of our current feature set. This includes reducing our test gap, leading testing efforts, and developing comprehensive automated test cases. By solidifying our existing foundation, you'll be setting the stage for the future of Security Policies. Once our foundation is solid, you'll leverage your expertise to help us introduce powerful new features that give customers greater control and visibility over their security posture. You'll collaborate closely with product manager, designers, and frontend engineers to deliver a seamless and impactful user experience. If you're driven to make a real difference in the world of DevSecOps, we encourage you to apply!

Examples of our projects:

• Pipeline Execution Policies
• Scan Execution Policies
• Merge Request Approval Policies
• External Status Checks

What You’ll Do  

• Build and enhance Security Policies features with a focus on security, performance, and robust testing.
• Take ownership of feature quality by executing manual test cases and driving improvements to the verification process.
• Partner with Product Management and Engineering to uphold rigorous quality standards.
• Champion continuous improvement in product quality, security, and performance.
• Deliver clean, maintainable code adhering to best practices for high-scale web applications.
• Provide timely and constructive code reviews, fostering a welcoming environment for community contributions.
• Proactively identify and address technical debt, optimizing team efficiency.
• Deliver features independently while excelling in collaborative environments for larger projects.
• Contribute to on-call rotations, ensuring the stability and security of GitLab operations.

What You’ll Bring 

• Proven expertise in Ruby on Rails development.
• Proficiency in relational databases, particularly PostgreSQL.
• Ability to articulate complex technical challenges and propose well-defined, iterative solutions.
• Solid understanding of software testing principles and experience with quality assurance tasks.
• Comfort working in a highly agile, intensely iterative software development process
• Effective communication skills: Regularly achieve consensus with peers, provide clear and consistent status updates, with a positive and solution-oriented mindset.
• Experience owning a project from concept to production, including proposal, discussion, and execution
• Highly organized, self-starter with strong self-management skills.

About the team

The Security Policies team is at the forefront of security policy management, building powerful tools that empower organizations to secure their software development lifecycle. They are focused on enabling automated policy enforcement, providing detailed insights into security posture, and simplifying the process of managing policies across different environments. If you are passionate about building secure and reliable software, this team offers a unique opportunity to impact how companies approach security.

Our technical roadmap is available here. In the future, we will work on improving current policy types and implementing new ones, as well as collaborate with other teams. Additional challenges we will tackle will require us to collaborate with different groups, ie. from Secure and other Govern groups. Additionally, we will enhance External Status Checks with additional features.

More information about our team:

• Engineering sub-department handbook page
• Product direction page
• Priorities list
• YouTube Playlist

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As our next Backend Engineer in Threat Insights, you will be working on some highly visible features used daily by software engineers all the way up to CISOs. Our aim is to enable everyone to easily understand risk and mitigation. All sizes of customers use our product offering, so this means we need to build systems that scale effectively while enabling our customers to achieve their goals efficiently.

You will work together with product managers, designers, and frontend engineers to solve problems across the Threat Insights domain. While your main focus will be advancing the Threat Insights performance and optimization offering, you will work collaboratively with peers focused on scalability and AI enhancements, ensuring our deliverables harmonize well.

What You’ll Do  

• Develop features and improvements to the GitLab product in a secure, well-tested, and performant way
• Collaborate with Product Management and other stakeholders within Engineering to maintain a high bar for quality
• Advocate for improvements to product quality, security, and performance
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment
• Conduct Code Review within our Code Review Guidelines and ensure community contributions receive a swift response
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions
• Confidently ship features and improvements with minimal guidance and support from other team members; collaborate with the team on larger projects.
• Participate in on-call rotations to assist troubleshooting product operations, security operations, and urgent engineering issues.

What You’ll Bring 

• Significant professional experience with Ruby on Rails
• Strong experience with relational databases (postgres preferred).
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Effective communication skills: Regularly achieve consensus with peers, provide clear and consistent status updates, with a positive and solution-oriented mindset.
• Experience owning a project from concept to production, including proposal, discussion, and execution
• Self-motivated and self-managing, with strong organizational skills

About the team

The Threat Insights team is part of the cross-functional Agile team responsible for the Vulnerability Management category. Vulnerability management is the process of identifying, prioritizing, and tracking vulnerabilities in assets and applications. At its very simplest, vulnerability management aims to help security professionals efficiently and effectively determine what weaknesses to address in what order.

More information about our team:

• How we do planning
• Youtube playlists
• Features & demos
• Office hours
• Priorities epic
• Engineering sub-department handbook page

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Fullstack Engineer on the Utilization team, you will help build solutions to provide predictability to our customers through transparent usage visibility, suggested usage management recommendations, and purchasing directions. You support our sales teams with detailed usage data that will facilitate our customers' growth. You will develop solutions to evolve our seat cost management functionality to simplify assignment, management, and billing for overages of seats.

Some examples of our projects: 

• Automated Removal of Dormant Members
• Seat Usage Tracking and Reporting
• Enhance User Caps (SM and SaaS) to better handle non-billable users

What You’ll Do  

• Backend Topics: Ruby on Rails, integration with REST services, and designing GraphQL schemas
• Frontend Topics: Vue.js, Webpacker, SCSS, Pajamas Design System
• Build customer facing interfaces for applying and managing account usage (storage, seats, compute minutes, and other consumables)
• Review and offer feedback on merge requests from other Fulfillment developers and team members across Gitlab
• Collaborate with stakeholders on the Product Management and other teams to ensure solutions fit our needs and maintain a high bar for quality

What You’ll Bring 

• Experience and proficiency in Ruby, Ruby on Rails
• Production experience with JavaScript
• Experience with Vue (ideal), React, Svelte, and/or Angular
• Familiarity with PostgreSQL (or similar RDBMS systems) in production environments
• Strong curiosity to understand how systems work holistically and how they can be streamlined
• Experience owning a project from concept to production, including proposal, discussion, execution, and monitoring.
• Ability to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose - thorough iterative solutions
• Share our values, and work in accordance with those values
• Experience with subscription management or billing systems (Zuora, Salesforce) is a plus 

About the team

The Utilization Team works at the intersection of GitLab Core and Fulfillment applications. This involves managing key components like consumables (storage, compute resources, seats, etc.), as well as handling usage reporting and notifications. Our team supports a variety of customers, including those using GitLab SaaS, self-managed GitLab instances, and internal tools.

Mission

Our mission is to enable everyone to contribute and co-create the software that powers our world. The Utilization group's mission is to provide a seamless customer experience in understanding application usage and easy access to purchase additional seats or consumables. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a member of the Infrastructure Security Team within the Product Security Department you will work with teams across GitLab to ensure that the components that comprise our public cloud infrastructure are built from the beginning with the resiliency and security expectations that our customers depend on to power their DevSecOps goals. 

We’re looking for an Intermediate Infrastructure Security Engineer to further our automation efforts in support of our upcoming GitLab Dedicated for Government product offering. You’ll have the opportunity to contribute to tooling that operates our FedRAMP environment, identify and develop remediations for infrastructure vulnerabilities, and partner with senior engineers to review upcoming project architectures to ensure that they are built to the rigorous standards we hold. 

What you’ll do in this role:

• Support the Public Sector SRE team as a stable counterpart 
• Own efforts securing GitLab's FedRAMP environment
• Support other security teams as an Infrastructure SME
• Identify and help mitigate security issues, misconfigurations, and vulnerabilities related to GitLab’s cloud, container and Kubernetes infrastructure
• Build tooling to increase our visibility into environments to expedite vulnerability detection
• Document best practices and remediations to help engineers learn from common vulnerability types
• Partner with senior engineers to review new architectures and projects and provide feedback cross-functionally 
• Fulfill the Product Security Division Mission of securing GitLab Infrastructure with our own product (“dogfooding”)   

You should apply if you bring:

• Hands-on experience with public cloud providers (ex. AWS, GCP, Azure)
• Development experience with Ruby, Python, Go
• Experience with Infrastructure-as-Code (IaC) tools (ex. Terraform, Ansible, Chef)
• Knowledge of the Linux operating system
• Familiarity with containers (Docker) and orchestration platforms (Kubernetes)
• An interest in Information Security
• Demonstrated experience working collaboratively with cross-functional teams.
• Proficiency to communicate over a text-based medium (Slack, GitLab Issues, Email) and can succinctly document technical details
• Share our values, and work in accordance with those values

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role. Our hiring process for this Infrastructure Security Engineer position typically follows four stages. The details of this process and our leveling structure can be found on our job family page. 

An overview of this role

As a member of the Infrastructure Security Team within the Product Security Department you will work with teams across GitLab to ensure that the components that comprise our public cloud infrastructure are built from the beginning with the resiliency and security expectations that our customers depend on to power their DevSecOps goals. 

We’re looking for an Intermediate Infrastructure Security Engineer to further our automation efforts in support of our upcoming GitLab Dedicated for Government product offering. You’ll have the opportunity to contribute to tooling that operates our FedRAMP environment, identify and develop remediations for infrastructure vulnerabilities, and partner with senior engineers to review upcoming project architectures to ensure that they are built to the rigorous standards we hold. 

What you’ll do in this role:

• Support the Public Sector SRE team as a stable counterpart 
• Own efforts securing GitLab's FedRAMP environment
• Support other security teams as an Infrastructure SME
• Identify and help mitigate security issues, misconfigurations, and vulnerabilities related to GitLab’s cloud, container and Kubernetes infrastructure
• Build tooling to increase our visibility into environments to expedite vulnerability detection
• Document best practices and remediations to help engineers learn from common vulnerability types
• Partner with senior engineers to review new architectures and projects and provide feedback cross-functionally 
• Fulfill the Product Security Division Mission of securing GitLab Infrastructure with our own product (“dogfooding”)   

You should apply if you bring:

• Proof of U.S. citizenship and residency
• Hands-on experience with public cloud providers (ex. AWS, GCP, Azure)
• Development experience with Ruby, Python, Go
• Experience with Infrastructure-as-Code (IaC) tools (ex. Terraform, Ansible, Chef)
• Knowledge of the Linux operating system
• Familiarity with containers (Docker) and orchestration platforms (Kubernetes)
• An interest in Information Security
• Demonstrated experience working collaboratively with cross-functional teams.
• Proficiency to communicate over a text-based medium (Slack, GitLab Issues, Email) and can succinctly document technical details
• Share our values, and work in accordance with those values

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role. Our hiring process for this Infrastructure Security Engineer position typically follows four stages. The details of this process and our leveling structure can be found on our job family page. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An Overview of This Role

You will engineer security improvements to the GitLab product, build and maintain the tools we use to detect and respond to emerging threats in efficient and scalable ways, respond to security incidents and drive them to resolution, and develop and deploy preventative security measures for the GitLab organization and GitLab.com. Successful Security Engineers thrive in high-pressure environments, remain calm, follow prepared runbooks and think critically. Intermediate Security Engineers will learn how to think like an attacker and defender, and will learn proactive and preventative security measures to keep GitLab and its user’s data safe in an ever-changing threat landscape.

Find out more about the Security Operations team and responsibilities here:

• Incident Response
• Trust and Safety
• SIEM Operations
• Red Team

What you’ll do  

• Participate in the Security Operations on-call rotation
• Contribute security improvements by submitting Ruby code to the GitLab product 
• Detect and respond to GitLab-related security incidents
• Respond to and mitigate trust and safety matters such as platform abuse, cryptomining, platform spam and abuse of terms of service
• Create high-value, efficient detection and response capabilities, and fine-tune existing alerts
• Resolve automation gaps and create efficient, automated processes
• Create simple documentation such as runbooks and procedures
• Perform root cause analysis (RCA), lessons-learned and incident reviews

What you’ll bring 

• Ruby or Python development skills with a passion for security
• A strong interest in incident response processes, and aptitude for learning how to lead incidents independently
• A passion for technical documentation
• Proficiency with Google Cloud Platform (GCP) and/or AWS
• Interest in handling trust and safety incidents (platform abuse, cryptomining, platform spam)
• Interest in proactive hunting based and threat intelligence
• Interest in conducting forensic analysis of infected hosts (with a focus on cloud forensics)
• Interest in SIEM/security logging tools, such as Splunk or Devo

About the team

Security Operations is a globally distributed team of engineers split across 3 core regions; AMER, APAC and EMEA, and is at the forefront of security events that impact both GitLab.com and GitLab. We are both reactive and proactive, leading security investigations, incident response support and response resolution, through to cyber threat analysis and detection and response engineering. Even though we’re a global team, we work together in a cross-regional manner and have automation and processes to facilitate collaboration when resolving incidents, handovers, and general collaboration for project work as well.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1

An overview of this role

As a Site Reliability Engineer at GitLab, you are responsible for keeping all user-facing services and other GitLab production systems running smoothly. Our SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our operating environments and the GitLab codebase.

As an SRE within the Environment Automation specialization, you primarily focus on operating a large number of GitLab environments, through automating all workflows - from provisioning new environments to daily operating tasks. This is the main difference between Environment Automation SRE and other SRE’s at GitLab; your day to day will be occupied by automation tasks of a large number of GitLab environments (and the environments used by GitLab), and operational tasks across many environments.

Some examples of the projects you could work on:

• The automation used to operate a large number of GitLab environments.
• Creating deployment packages of GitLab such as, GitLab Helm Chart, omnibus-gitlab, etc.
• Building Dedicated Gitlab setups using infrastructure as code automation with Ansible and Terraform and integrate with Cloud Native services from cloud providers (e.g GCP, AWS)
• Building Tools to orchestrate infrastructure as code workloads.
• Deploy and operate microservices on top of Kubernetes.
• Working on the GitLab observability stack (e.g. ELK, Prometheus).
• Interact with various cloud provider systems (e.g. GCP, AWS).
• Developing, evangelizing, and monitoring the adoption of sound cloud security practices.

What you’ll do  

• Build: Automate every operational task is a core requirement for Environment Automation SRE. E.g. package updates, configuration changes across all customer platforms without interruptions, tools for automatic provisioning of customer facing services, etc.
• Maintain: Develop a good (early) warning system and system that allows for reliable and quick maintenance tasks, such as library upgrades, version migrations and similar. 
• Plan: Develop monitoring and alerting systems that predict capacity needs based on the customer usage patterns. Plan for new service rollouts, expansion of existing services and preparing advice for customers to optimize their resource consumption.  
• Respond: Respond to user emergencies, platform alerts and support requests.
• Enhance: Implement new, and update existing security measures for the protection of GitLab infrastructure.
• Collaborate: Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering a large scale operational point of view. Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams. 

What you’ll bring 

• US Citizen or Permanent Resident.
• Have experience in running and operating production workloads.
• Have strong programming skills - preferably with Ruby and/or Go.
• Have a strong background with Infrastructure as a Code technologies, and libraries powering GitLab, such as: Terraform, Ansible. Experience with data templating tools such as Jsonnet would be considered a bonus.
• Are able to reason about large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Enjoy working with peers and collaborating across teams to deliver unique solutions to various technical challenges. 
• Are able to leverage GitLab as your day-to-day go-to tool.
• Have experience regularly interacting with customers, and a focus on resolving their requests with a sense of urgency.

About the team

GitLab’s Dedicated team's in which the SRE Environment Automation sits has the mission to create a fully managed, single-tenant GitLab environment, served through a GitLab Dedicated platform. It is developed to remove any manual interactions with customer tenant installations, and to ensure that the customer tenants are fully focused on unlocking the power of The One DevOps Platform

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The IT Enterprise Applications Engineering job family is responsible for the implementation and operational ownership of all Enterprise Applications.

What You’ll Do  

• Lead or participate in the design and development of complex software applications.
• Provide technical insights and recommendations to ensure that applications are scalable, maintainable, and aligned with the organization’s long-term goals.
• Investigate and resolve complex technical issues and system outages.
• Perform root cause analysis and implement preventive measures.
• Create and maintain comprehensive documentation of application architectures, configurations, and processes.
• Work closely with cross-functional teams, influencing decisions related to integration with other systems, data management, and overall system architecture.
• Normally receives no instructions on routine work, general instructions on new assignments.
• Acts in alignment with GitLab communication framework.

What You’ll Bring 

• 2-3 years of experience in a system development role, ideally with enterprise SaaS software model.
• Hands-on developer experience across multiple platforms: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The IT Enterprise Applications Engineering job family is responsible for the implementation and operational ownership of all Enterprise Applications.

We are looking for candidates based in India or the Philippines willing to work US Central Timezone. 

What You’ll Do  

• Lead or participate in the design and development of complex software applications.
• Provide technical insights and recommendations to ensure that applications are scalable, maintainable, and aligned with the organization’s long-term goals.
• Investigate and resolve complex technical issues and system outages.
• Perform root cause analysis and implement preventive measures.
• Create and maintain comprehensive documentation of application architectures, configurations, and processes.
• Work closely with cross-functional teams, influencing decisions related to integration with other systems, data management, and overall system architecture.
• Normally receives no instructions on routine work, general instructions on new assignments.
• Acts in alignment with GitLab communication framework.

What You’ll Bring 

• 2-3 years of experience in a system development role, ideally with enterprise SaaS software model.
• Hands-on developer experience across multiple platforms: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

This role is based in Paris 

Responsibilities

1. Manage and support Gitlab’s major account/(s) within the telecommunications (telco) sector
2. Manage the end to end sales process through engagement of appropriate resources such as Solutions Architects, Customer Success Managers, Professional Services, Marketing, Executives, Partners, and the Channel.
3. Leverage solution selling expertise to respond efficiently to customer needs and identify business potential in order to to build a strategic, long-term partnership with your customers.
4. Has a deep understanding of the customer, including an understanding of their performance metrics and develops plans in anticipation of the customer’s business strategies and goals.
5. Expand knowledge of industry as well as the competitive posture of the company
6. Contribute to root cause analysis on wins/losses.
7. Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
8. Provide account leadership and direction in the pre- and post-sales process
9. Conduct sales activities including prospecting and developing opportunities in major accounts
10. Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
11. Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
12. Develop an account plan to sell to customers based on their business needs.

Requirements

1. Must be based in Paris and be able to meet with telco customers regularly
2. Strong experience and a proven track record selling into highly complex organisations specifically in the telecommunications (telco) segment and industry
3. Demonstrated consistent results and overachievement of quota
4. Excellent communication and presentation skills; comfortable presenting to C-Level executives.
5. Experience with solutions selling and positioning value to customers based on their needs.
6. Deep understanding of with Git, Software Development Tools, Application Lifecycle Management
7. You share our values, and work in accordance with those values.
8. Ability to use GitLab
9. Ability to travel if needed and comply with the company’s travel policy

Hiring Process

• 1. Initial Screen - Recruiter

  • Candidates are invited to schedule an interview with the Recruiter.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Collaboration

  2. Initial Interview - Hiring Manager

  • Candidates are invited to schedule an interview with the Hiring Manager.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Operational Excellence - Account Planning & Management
    • Customer Focus - Effective Communication
    • Operational Excellence - Growth Mindset
    • Operational Excellence - Process Discipline
    • Iteration

  3. Mock Presentation - Panel

  • Candidates are invited to schedule a presentation with 3 interviewers from the team.
  • Areas of focus (as defined in GitLab Handbook):
    • Solutions Focus - Consultative approach
    • Solutions Focus - DevOps & Technical Leadership
    • Solutions Focus - Building Trust
    • Customer Focus - Facilitating
    • Customer Focus - Understanding Customer’s Needs
    • Efficiency

  4. Final Interview - Senior Leadership

  • Candidates are invited to schedule an interview with senior leadership.
  • Areas of focus (as defined in GitLab Handbook):
    • Operational Excellence - Resource Orchestration
    • Collaboration
    • Operational Excellence - Growth Mindset
    • Customer Focus - Customer Business Acumen
    • Solutions Focus - Leading with Vision
    • Transparency
    • Diversity inclusion and belonging

#LI-JM2

The Major Account Executive reports to a Regional Director 

Responsibilities

1. Manage and support Gitlab’s major account/(s) within the telecommunications (telco) sector
2. Manage the end to end sales process through engagement of appropriate resources such as Solutions Architects, Customer Success Managers, Professional Services, Marketing, Executives, Partners, and the Channel.
3. Leverage solution selling expertise to respond efficiently to customer needs and identify business potential in order to to build a strategic, long-term partnership with your customers.
4. Has a deep understanding of the customer, including an understanding of their performance metrics and develops plans in anticipation of the customer’s business strategies and goals.
5. Expand knowledge of industry as well as the competitive posture of the company
6. Contribute to root cause analysis on wins/losses.
7. Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
8. Provide account leadership and direction in the pre- and post-sales process
9. Conduct sales activities including prospecting and developing opportunities in major accounts
10. Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
11. Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
12. Develop an account plan to sell to customers based on their business needs.

Requirements

1. Must be based in Rome or Milan 
2. Strong experience and a proven track record selling into highly complex organisations specifically in the telecommunications (telco) segment and industry
3. Demonstrated consistent results and overachievement of quota
4. Excellent communication and presentation skills; comfortable presenting to C-Level executives.
5. Experience with solutions selling and positioning value to customers based on their needs.
6. Deep understanding of with Git, Software Development Tools, Application Lifecycle Management
7. You share our values, and work in accordance with those values.
8. Ability to use GitLab
9. Ability to travel if needed and comply with the company’s travel policy

Hiring Process

• 1. Initial Screen - Recruiter

  • Candidates are invited to schedule an interview with the Recruiter.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Collaboration

  2. Initial Interview - Hiring Manager

  • Candidates are invited to schedule an interview with the Hiring Manager.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Operational Excellence - Account Planning & Management
    • Customer Focus - Effective Communication
    • Operational Excellence - Growth Mindset
    • Operational Excellence - Process Discipline
    • Iteration

  3. Mock Presentation - Panel

  • Candidates are invited to schedule a presentation with 3 interviewers from the team.
  • Areas of focus (as defined in GitLab Handbook):
    • Solutions Focus - Consultative approach
    • Solutions Focus - DevOps & Technical Leadership
    • Solutions Focus - Building Trust
    • Customer Focus - Facilitating
    • Customer Focus - Understanding Customer’s Needs
    • Efficiency

  4. Final Interview - Senior Leadership

  • Candidates are invited to schedule an interview with senior leadership.
  • Areas of focus (as defined in GitLab Handbook):
    • Operational Excellence - Resource Orchestration
    • Collaboration
    • Operational Excellence - Growth Mindset
    • Customer Focus - Customer Business Acumen
    • Solutions Focus - Leading with Vision
    • Transparency
    • Diversity inclusion and belonging

#LI-JM2

An overview of this role

What you’ll do  

• Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning.
• Salesforce Architecture & Foundations: Ascertain and communicate the company’s Salesforce requirements. Craft business and technology architecture in sync with our organizational objectives. Supervise the design and deployment of solutions, adhering to Salesforce best practices guidelines.
• User Experience & Platform Engagement: Propel user experience and design strategies throughout the enterprise to foster platform adoption.
• Technical & Functional Guidance: Work Closely with Business stakeholders, understand requirements and translate them to actionable solutions. Offer counsel and mentorship to Salesforce team members on technical and functional delivery.
• System Design & Oversight: Head Salesforce system design deliberations involving multiple teams, presenting alternative options, potential trade-offs, and impact assessments. Prioritize and implement enduring solutions that align with organizational goals.
• Development Practices & Integration: Maintain Enterprise Architecture standards and functional/technical solution architecture, encompassing environment management, testing, and Salesforce Platform utilization.
• Technical Delivery: Provide hands-on, expert-level technical assistance to delivery/engineering teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements.
• Risk Mitigation & Issue Resolution: Proactively pinpoint and oversee risk zones across Salesforce landscape and ensure the Org is in good standing with best practices. Demonstrate commitment to issue resolution, ensuring program longevity and success.
• Strategic Alignment & Regulatory Adherence: Guarantee adherence to all governing regulations, organizational policies, and procedural guidelines like FEDRamp, GDPR, SOX etc.
• Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput
• Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement

What you’ll bring 

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline. A Master’s degree is advantageous.
• 5-7 years of experience implementing, configuring, customizing and integrating SaaS software for Lead to Cash Eg: Salesforce, Zuora Billing, Zuora Revenue, DocuSign CLM, Netsuite, Xactly etc.
• Application specific skills :
  • Salesforce : Development experience with advanced Salesforce.com development tools and techniques (e.g. LWC, Apex Class, Triggers, Aura Components, Lightning Design System (LDS), Visualforce Pages, JavaScript, SOAP and REST APIs, SOQL, SOSL, Platform Events, Flows, Profiles, Roles, Lightning Pages etc.,)
  • Billing Systems: CPQ, Billing, Revenue (Zuora, NetSuite, etc.)
  • CLM: DocuSign CLM, Ironclad
  • Middleware : Workato/Mulesoft/Dell Boomi etc.,
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect/System Architect, CPQ Specialist is highly desirable.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams. SOX experience is preferred.
• In-depth understanding of enterprise architecture standards, superior engineering practices, and the capabilities of the Salesforce platform.
• Exceptional communication skills, coupled with mentorship and problem-solving abilities.
• Flexibility to adapt to shifting priorities and the capability to deliver results in a dynamic setting.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
• Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
• Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment
• Change management knowledge and ability to operate effectively in fast paced environment
• Demonstrated experience in vendor management and capacity planning in a fast growth environment
• Comfortable with ambiguity and fast change with an ability to adapt quickly and easily
• Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.

About the team

See the Enterprise Systems team handbook page here. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Manager, Senior Deal Desk APJ - Remote, Japan, Singapore Or Australia

This position is remote, based in Japan, Singapore Or Australia and candidates must be a Citizen or Permanent Resident.

Manager, Deal Desk Responsibilities 

• People Manager to regional Deal Desk Specialist, Deal Desk Analyst, Senior Deal Desk Analyst roles, Order Management Specialist, and Senior Order Management Specialist roles.
• Ideally you will be able to speak Japanese at a business level 
• Serves as the primary advisor to Regional Field Team on all deal related matters, advising the team on alternative contract options, and/or value propositioning to help drive deal closures
• DRI to all Quote to Cash projects within supported region - responsible for delegating projects to team when applicable, reporting status of project to Sr. Manager Deal Desk
• Owns day-to-day quote management and pricing approvals for the applicable region, ensuring compliance with published sales and business approval policies
• Acts as point of escalation for regional deal-related matters
• Advises on approval processes, approves exceptions as necessary
• Assists to interpret contractual language and escalate to ensure deals comply with revenue recognition and operational policies
• Develops and drives initiatives to improve productivity, Deal Desk improvements, company deal policies and simplifying processes throughout the Sales Operations and Sales Organization
• Oversees Monthly Reconciliation processes
• Partners with Sales Operations on process/system improvements, sales enablement and special projects
• Delivers relevant training to new and existing Sales reps on Deal Desk, Order Booking, and overall QTC best practices
• Represents Sales Ops / Deal Desk in Regional Leadership QBRs

Manager, Deal Desk Requirements

• Proven success managing a Deal Desk function in the Enterprise SaaS/B2B Industry
• Proven success partnering with GTM Teams and other cross functional departments
• Strong experience in Direct and Channel Sales models
• Strong experience in contract/legal negotiations with enterprise customers and working with enterprise sales teams.
• Strong understanding of software revenue recognition and order process principles required
• Highly organized, customer-focused, innovative and strong attention to details
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
• Excellent communicator, self-aware, transparent, professional, and open to feedback
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
• Strong quantitative skills and highly proficient in gSuite, Salesforce.com, Zuora or similar CPQ tools
• Interest in GitLab, and open source software, ability to use GitLab
• You share our values, and work in accordance with those values

Manager, Deal Desk Job Grade

The Manager, Deal Desk is a grade 8.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

NO EXTERNAL RECRUITMENT AGENCIES PLEASE. ANY UNSOLICITED PROFILES SENT TO THE TA TEAM WILL NOT BE CONSIDERED.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

An overview of this role

The Engineering Manager, Digital Experience will lead the technical development and management of the site, ensuring high performance, scalability, and alignment with business goals. They oversee architecture, code quality, and problem-solving while managing and mentoring the development team. They collaborate with marketing and other stakeholders, handle project management, and contribute to strategic planning and continuous improvement of the website. They are a part of the Digital Experience team, and report to a Director, Digital Experience.

You can find more details about our roadmap here: 

• https://handbook.gitlab.com/handbook/marketing/digital-experience/ 

Some examples of our projects: 

• https://gitlab.com/groups/gitlab-com/marketing/digital-experience/-/epics/386 

What You’ll Do  

• Lead a high-performing team of engineers to implement and bring GitLab’s web strategy to life through quality, on-time coding and development
• Code and implement high quality technical and engineering work for complex web projects, including troubleshooting and problem solving, communicating with stakeholders and team members, reporting on outcomes.
• Lead and scope major cross-functional projects; including defining business needs, navigating sometimes conflicting priorities to deliver the best business outcomes and making recommendations on the best course of action.
• Initiate longer-term initiatives that will impact the efficiency of the team, the quality of output and reducing technical debt, - including introducing new processes and solutions.
• Coach team on engineering and web development best practices, complex problem solving and modeling stakeholder engagement.
• Provide technical and functional knowledge representing Digital Experience and web development as a subject-matter expert with stakeholders across organizations.

What You’ll Bring 

• 5-7+ years in a web development engineering role in a B2B or enterprise software marketing organization; 5+ years experience managing a team of engineers
• Advanced technical expertise and proficiency in web development and related web technologies, including HTML, CSS, JavaScript and Vue.js
• Experience leading cross-functional initiatives and partnering with stakeholders outside of Engineering, including Marketing, Product and leadership teams
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose solutions
• Demonstrated ability to coach and lead a team of direct reports, including hiring, development and growth and driving a culture of high performance
• Experience with diagnosing and solving performance and optimization problems and an orientation to improvement and iteration; modeling a service-focused, solution-oriented mindset
• Experience leading team to work in a highly agile, intensely iterative software development process

About the team

Our team leads the GitLab’s digital marketing platform, or simply the “Marketing Site” refers to https://about.gitlab.com. We own the following repositories:

• Buyer Experience
• GitLab Blog
• Navigation
• Slippers Design System

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

• Strategic and operational IT Application ownership for the following areas: Sales, Marketing, Support, Finance, HR, and Legal.
• Drive executive-level communication/support for the IT Applications strategy.
• Partner with key business sponsors / executive stakeholders to deliver high-value IT solutions.
• Drive operational excellence while leveraging KPIs to measure the success/value of the IT Applications team. Comfortable establishing a culture of measurement and the ability to identify, define, implement, and execute critical metrics across the team.
• Develop and maintain relationships with client organizations to ensure their IT Application expectations are met and priorities set at the appropriate level.
• Provide critical input to develop and manage the plan of record for the IT Applications portfolio while driving a culture of delivery to commitments.
• The Manager is expected to identify critical areas of improvement, offer recommended solutions, and drive the execution of those solutions.

What you’ll bring 

• 5-7 years’ experience in IT, with 3+ years’ experience leading and managing an IT organization or Applications group at a fast-growing high technology company.
• Hands-on experience with NetSuite, Coupa, other ERP (Oracle ERP, Workday Financials, etc.) - NetSuite highly preferred
• Excellent change management skills and ability to operate effectively in a fast-paced environment.
• Experience with SaaS-based solutions and cloud architectures.
• Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
• Knowledgeable in compliance and information security.
• Current on business applications, trends in IT, and experience evaluating/implementing new innovative IT solutions
• A process-oriented individual with substantial project management skills who has the flexibility to thrive in a fast-paced, dynamic organization.
• Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
• Excellent team management, coaching, and mentoring skills, including the ability to coach and manage other IT managers.
• Ability to delegate key tasks within the team to improve team efficiency and throughput.
• Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
• Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.
• Ability to use GitLab

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications including Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization.This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

• Strategic and operational IT Application ownership for the following areas: Sales, Marketing, Support, Finance, HR, and Legal.
• Drive executive-level communication/support for the IT Applications strategy.
• Partner with key business sponsors / executive stakeholders to deliver high-value IT solutions.
• Drive operational excellence while leveraging KPIs to measure the success/value of the IT Applications team. Comfortable establishing a culture of measurement and the ability to identify, define, implement, and execute critical metrics across the team.
• Develop and maintain relationships with client organizations to ensure their IT Application expectations are met and priorities set at the appropriate level.
• Provide critical input to develop and manage the plan of record for the IT Applications portfolio while driving a culture of delivery to commitments.
• The Manager is expected to identify critical areas of improvement, offer recommended solutions, and drive the execution of those solutions.

What you’ll bring 

• 5-7 years’ experience in IT, with 3+ years’ experience leading and managing an IT organization or Applications group at a fast-growing high technology company.
• Excellent change management skills and ability to operate effectively in a fast-paced environment.
• Experience with SaaS-based solutions and cloud architectures.
• Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
• Knowledgeable in compliance and information security.
• Current on business applications, trends in IT, and experience evaluating/implementing new innovative IT solutions
• A process-oriented individual with substantial project management skills who has the flexibility to thrive in a fast-paced, dynamic organization.
• Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
• Excellent team management, coaching, and mentoring skills, including the ability to coach and manage other IT managers.
• Ability to delegate key tasks within the team to improve team efficiency and throughput.
• Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
• Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.
• Ability to use GitLab

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications including Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization.This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Like other Managers, Support Managers at GitLab see the team as their product. While they know how to communicate with customers, their time is spent hiring a world-class team and enabling their team to succeed. With Support Engineers, Support Managers own the customer support experience and are always looking to improve the efficiency of our support. Due to the platform nature of GitLab They must also coordinate across departments to accomplish collaborative goals. 

Some examples of our projects of which managers were involved in shepherding: 

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality to ChatOps to make it easier to identify user accounts on GitLab.com

What you’ll do  

• Hire a world-class team of Support Engineers who are focused on delivering excellent technical support
• Help Support Engineers level up in their skills and experience
• Drive team members to be self-sufficient and meet KPI goals
• Build processes that enable team members to collaborate and execute
• Hold regular 1:1s with all members of your team
• Help GitLab better understand our customers and their business goals
• Create a sense of psychological safety in your team
• Train Support Engineers to conduct technical interviews
• Improve the customer experience in measurable and repeatable ways

What you’ll bring 

• Experience leading Support Engineering teams
• Extensive experience building and scaling teams  
• Focus on employee development and the achievement of desired results
• Advanced analytical and problem-solving skills
• Experience creating and implementing new processes and procedures
• Affinity for (and experience with) providing technical customer support
• Extensive experience in leading teams to take ownership and work to manage the entire issue lifecycle, from customer to development team, to resolution
• An understanding of what it takes to execute complex Linux System Administration tasks
• Prior Web application development experience using an MVC framework (e.g. Ruby on Rails, Python, Django, PHP, Laravel)

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers and Managers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Support Team members are core contributors to our customer experience. We think a healthy customer experience is delivered by a healthy team. We focus on building processes at the intersection of our customer needs and our team’s wellbeing. GitLab Team Members have the opportunity for flexibility in their days to achieve that healthy balance. Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

An overview of this role

The Marketing Analytics team at GitLab is looking for a Marketing Analyst that will focus on two key areas of marketing reporting: web and demand generation analytics. The team is responsible for enabling the Marketing org with data and insights to drive marketing strategy, planning, and tactics that generate incremental improvements in our results, and empower us to cohesively communicate Marketing impact.

What You’ll Do 

• Develop and maintain Marketing reporting in Tableau with consistent metrics definitions and excellent user experience (UI/UX).
• Ability to conduct sophisticated data analysis and translate data into easily digestible messages, communications, and presentations.
• Assist with Annual Planning and ad-hoc data analysis based on business questions by Marketing Leadership. For example, identifying high performing content, suggesting website optimizations and analyzing marketing demand generation funnel..
• Present results to the executive leadership team.
• Continuously develop the Marketing Analytics Handbook pages to ensure they represent the current state of our strategy, processes, and operations.

What You’ll Bring

• BA/BS degree in a quantitative field
• Excellent analytical skills, creativity in problem solving, and a keen business sense
• Strong SQL, Tableau and Snowflake skills
• Deep understanding of Google Analytics, Tag Manager and web analytics data
• Experience with Salesforce and Marketo data and reporting
• Ability to thrive in a fully remote organization
• Share our values, and work in accordance with those values
• Familiarity with GitLab or similar tool
• Ability to break-down objectives into two-week delivery milestones and familiarity with - Agile methodologies

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Remote, due to the stakeholders location candidates must be based in Germany

An overview of this role

A strong partner ecosystem is crucial in the success and growth of  GitLab’s business. Partners are a strategic imperative for GitLab’s continued growth and market expansion. As customer requirements become more complex we need partners with capability and capacity to help customers implement, support and grow their usage of GitLab.  We work closely with cross functional leadership to ensure partners are integrated throughout the sales cycle both pre and post sales. Partner Account Managers (Internal name is Ecosystem Sales Managers) are critical in recruiting and building relationships with partners. Partner Account Managers (Internal name is Ecosystem Sales Managers) also work with partners to establish and measure goals and performance including pipeline, revenue generation and growing their overall GitLab practice. 

All individual contributors are referred to as “Ecosystem Sales Managers” or “ESM” and share the same primary requirements, responsibilities, and performance indicators. 

What you’ll do

• Responsibilities: Leads major ecosystem partner initiatives, develops long-term strategic plans for ecosystem partner growth.
• Interaction: Extensive communication both internally at senior levels and externally with major partners.
• Impact: High, influencing key strategic decisions and ecosystem partner performance.
• Coordinate/facilitate the involvement of GitLab team members, including sales leadership, support, etc. as needed to ensure meeting sales targets and ecosystem sales objectives.
• Build, maintain, and manage relationships with the Gitlab field sales organization.
• Proactively engage with GitLab AEs, ASMs and geo leadership.
• Work closely with local System Integrators, Solution providers, Managed Services Partners and Hyperscalers (AWS & Google)
• Design and execute comprehensive joint business plans with partners, including detailed partner account mapping, go-to-market strategies, and governance models to ensure a robust and mutually beneficial relationship.
• Identify and support regional-specific demand generation/pipeline building activities with strategic partners.
• Contribute to quarterly business reviews (QBRs) within your assigned territory.
• Participate in annual planning within the Ecosystem organization.
• Provide cloud-related weekly forecasts and/or progress reports.
• Prepare presentations, territory plans and reports as required.
• Knowledge: In-depth understanding of strategic ecosystem partners, industry dynamics, and advanced business operations.

What you’ll bring

• Experience selling software development tools and/or application lifecycle management solutions via strategic partnerships.
• 5+ years in same or similar fields
• Strong network across the partner ecosystem in Germany
• Be an expert of Partner Ecosystems in the DACH region and the Cloud market
• Experience selling open source solutions.
• Experience with B2B sales.
• Interest in GitLab, and open source software.
• Language Proficiency: Fluent in both German and English, with excellent communication skills in both languages.
• Effective written and verbal communication skills.
• Strong interpersonal skills and an ability to remain calm under pressure.
• Established personal network within the industry.
• Results oriented perspective.
• You share our values, and work in accordance with those values.
• Ability to use GitLab.
• Experience with Salesforce.
• Ability to travel up to 50% and comply with the company’s travel policy.

#LI-BC2

As a GL/Payroll Accountant at GitLab, you'll support the external audit processes, working directly with the external auditors and internal team members from Technical Accounting and Accounting Operations to drive results. 

What you'll do in this role 

• Work with the Payroll and Stock teams to prepare payroll and stock tax (RSUs, Options, ESPP) journal entries
• Have experience with international subsidiaries, PEO providers, and recording and reconciling in multiple currencies
• Perform reconciliations for all payroll-related general ledger accounts and investigate variances
• Perform monthly and quarterly flux analysis over payroll-related accrual and expense balances
• Document and maintain payroll accounting processes and procedures
• Provide recommendations for streamlining or automating processes
• Support internal and external audits and ensure compliance with internal controls
• Participate in payroll and other ad hoc projects as needed
• Perform balancing activities between the payroll and the vendor(s)
• Participate in the execution of payroll accounting compliance activities; SOX and internal audits, controls

We're looking for 

• 3-5 years US GAAP public company experience is required.
• Software company experience preferred.
• Strong working knowledge of GAAP principles.
• Experience with Netsuite or other big ERP system preferred but not required.
• Proficient with Microsoft Office suite and/or Google Docs and Sheets.
• Experience working with international subsidiaries.
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results.
• Detail-oriented, self-directed and able to effectively complete tasks with minimal supervision.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

This is a 100% remote role based in either the APAC or AMER timezones.

An overview of this role

You'll be working with the team to build Switchboard, a customer portal being developed alongside the GitLab Dedicated single-tenant SaaS offering. The UI has been partially developed, you will need to evaluate the current user experience and formulate an iterative plan to redesign it to better meet users needs, using our components and patterns, in collaboration with the Engineering team. I

t's a highly technical area within GitLab, involving complex backend processes and orchestration mechanisms. A lot of the technical conversation happens before a clear requirement gets structured. As a designer in this space, you will need to understand engineering processes, translate complex concepts into intuitive designs, and communicate design decisions clearly to technical and non-technical stakeholders.

Here are some pages with more info:

• Product Design department page
• Our design principles
• Switchboard direction
• Dedicated roadmap

What you'll do

• You'll define the product goals, roadmap, and strategy, all to solve user problems.
• You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
• You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
• You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
• You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)
• You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

What you'll bring

• Strong experience designing developer tools, enterprise software or complex B2B web applications.
• Strong experience following a user-centered or human-centered design approach, in conjunction with design thinking.
• Experience independently planning and running UX research, including discovery, usability testing, etc.
• Demonstrated experience working iteratively in close collaboration with the engineering and product teams.
• Comfortable writing basic HTML/CSS and/or Javascript
• Knowledge of Git is extremely beneficial

About the team

We support the business of GitLab by becoming experts in our stage group, educating ourselves about the entire product, and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers, we are the owners of design judgment. We start with a problem to solve and always first consider the best experience for the user.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support