Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-premise Atlassian products to Atlassian Cloud. You will report to the Manager of the Cloud Migrations Support team. You will participate in customer-facing calls communicating progress updates, action plans to migration blockers, run-books and production migration execution. You will partner with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.

More about the team The Enterprise Support Engineer is a part of our Enterprise team, which is passionate about providing advanced support and product expertise to our largest customers. You will promote working on our most meaningful customer accounts and working with global Atlassian team members. You will join a growing team of specialists, improving our support capabilities, capacity, and quality for our largest customers.

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud

• Jump on to calls with customers to provide updates on migration.

• Engage support teams across multiple regions and cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project

• Encourage team to follow best practices for a successful migration

• Contribute to the creation and review of knowledge articles

• Participate in release readiness activities

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About the role

Do you love product security and uplifting programs and capabilities? Are you excited at the prospect of enabling thousands of Atlassian product and platform developers to improve the security of their applications and infrastructure and ultimately improve the security of millions of users that use Atlassian products? We're looking for a Senior Security Engineer to join our team who thrives on working with development teams to secure their products across the software development lifecycle.

As a senior engineer you will be building automated tools, review platform and service designs and architecture and finding ways to empower engineering teams to build secure software by default. You will be involved in partnering with our security teams and leadership groups across Atlassian's vast footprint to uplift our security programs.

On your first day, we'll expect you to have:

• Demonstrated expertise and experience working in security-focused roles

• In-depth experience with application security, especially web application

• Significant experience in cloud security architecture and infrastructure

• Experience coding in Java, Python, or Go, and driving security-related engineering.

• Experience leading large-scale projects from start to finish and mentoring other security engineers

• Adept experience providing SME knowledge and guidance to stakeholders and engineering functions

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As part of the Product Security teams in India, you will play a key role in driving and managing the security of Atlassian's products in the APAC and EU region. Your responsibilities include overseeing teams dedicated to driving our engineering teams to enhance their security practices for our customers. This key position involves collaborating with cross-functional teams, setting security standards, and implementing robust security measures to safeguard our products and customer data. The successful candidate will have a deep understanding of cybersecurity, strong leadership skills, and a proven track record of managing security teams.

• Product Security Leadership: Collaborate to execute and drive aspects of the Product Security Strategy, ensuring alignment with global objectives and smooth integration into the product development lifecycle.

• Team Management: Lead and mentor a regional team of technical professionals, fostering a culture of security and collaboration.

• Security Oversight: Implement and enforce security standards, policies, and procedures for product development, collaborating on risk assessments and mitigation strategies.

• Collaboration and Communication: Foster a security-focused culture within the product development process, communicating updates, risks, and strategies to executive leadership and stakeholders.

• Leadership Development: Mentor and develop security practitioners, contributing to large-scale security projects and ensuring successful implementation.

• Developer Enablement: Enable thousands of Atlassian product and platform developers to enhance the security of their applications and infrastructure, ultimately improving the security of millions of users using Atlassian products.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is hybrid position as it supports our in-person Engineering onboarding program that will require you to be onsite 2-3 days per week and be located in Bangalore area.

Your future team

We are seeking a Senior Program Manager to join the CTO Strategic Initiatives team. As a key member of this dynamic and group, you will be responsible for driving the successful delivery of strategic programs in support of building a world class engineering organization.

The role
The perfect candidate will possess a versatile skill set encompassing all facets of program management, spanning from the initial stages to final delivery. Moreover, they must demonstrate ability to build strong partnerships with senior leadership and cross-functional stakeholders.

• Operate and execute key programs within the India region alongside the CTO Strategic Initiatives team. These programs include our Engineering onboarding program (TEAM Camp), early careers program, talent growth initiatives, and ShipIt (our internal innovation program).

• Manage projects and deliverables across a set of cross-functional partners on a variety of program and business work streams.

• Elicit and translate business requirements into technical specifications and tooling requirements, ensuring clear communication and alignment between delivery and technical teams.

• Execute toward goals and key performance indicators (KPIs) and metrics to measure the effectiveness of programs

• Create stable, scalable, and sustainable programming across the India region.

• Contribute to the Program Management craft through the adoption and use of tooling, communication channels and shared experiences

Are you ready to redefine the future of Commerce? At Atlassian, we're not just building products; we're creating a movement. Join our Commerce Program Management Team in Bangalore, where you'll play a key role in driving programs that change the way the world transacts.

We are all about supercharging the purchase journey, billing, and subscription experience for diverse user types. We're not just a part of Atlassian; we're the driving force behind seamless commerce across all our products.

• Drive the day-to-day execution of key Commerce programs including program establishment, planning, resourcing, risk and issue mitigation, decision-making, and reporting; dive in deep to ensure optimal velocity and get back on track if needed

• Improve delivery velocity through risk and issue mitigation, timely reporting, and identifying/driving/influencing cross-functional velocity improvement initiatives

• Define and refine the program delivery processes for large-scale programs and adding those frameworks to the Atlassian operating system

• Confidently partner with leaders – engineering, product, design, GTM and platform teams to drive prioritization, decision making and rapid execution

• Operate delivery planning rhythms in line with Atlassian business rhythms

• Develop and execute the program strategy, roadmap, and timeline, aligning with business objectives and stakeholders.

• Lead cross-functional teams, including product management, engineering, sales, marketing, and customer support.

• Manage program scope, budget, and resources, ensuring effective allocation and utilization.

• Foster collaboration and communication among teams, stakeholders, and executives.

• Ensure compliance with Atlassian's quality, security, and governance standards.

• Drive program governance, reporting progress to senior leadership and the program steering committee.

• Facilitate stakeholder engagement, expectation management, and change management.

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity.

We are looking for an experienced Site Reliability Engineer who is passionate about building scalable and reliable cloud services to join our Customer Support Technology team. You will be joining a high-impact team tasked with building services that manage and scale our support platform infrastructure.

An ideal candidate is someone passionate about building reliable services, enjoys systems engineering, keeps on top of industry trends (particularly those related to reliability & scale) and loves bringing their knowledge to the team. We'd love it if you brought a deep understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of availability, scalability, and reliability.

• About 8 years of strong experience operating critical customer-facing cloud products

• Hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, RDS, S3, DynamoDB, SQS, Kinesis - or equivalents, e.g. in GCP / Azure)

• Strong knowledge of industry best practices for SRE

• Obsessed about availability, reliability and metrics

• Experience building web-services and clients using REST/GraphQL

• Experience using container systems like Docker and/or Platform as a Service.

• Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity.

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity.

We are looking for an experienced Site Reliability Engineer who is passionate about building scalable and reliable cloud services to join our Customer Support Technology team. You will be joining a high-impact team tasked with building services that manage and scale our support platform infrastructure.

An ideal candidate is someone passionate about building reliable services, enjoys systems engineering, keeps on top of industry trends (particularly those related to reliability & scale) and loves bringing their knowledge to the team. We'd love it if you brought a deep understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of availability, scalability, and reliability.

• About 8 years of strong experience operating critical customer-facing cloud products

• Hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, RDS, S3, DynamoDB, SQS, Kinesis - or equivalents, e.g. in GCP / Azure)

• Strong knowledge of industry best practices for SRE

• Obsessed about availability, reliability and metrics

• Experience building web-services and clients using REST/GraphQL

• Experience using container systems like Docker and/or Platform as a Service.

• Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Build and ship features and capabilities daily in highly scalable, cross-geo distributed environment

• Be part of an amazing open and collaborative work environment with other experienced engineers, architects, product managers, and designers

• Review code with best practices of readability, testing patterns, documentation, reliability, security, and performance considerations in mind

• Mentor and level up the skills of your teammates by sharing your expertise in formal and informal knowledge sharing sessions

• Ensure full visibility, error reporting, and monitoring of high performing backend services

• Participate in Agile software development including daily stand-ups, sprint planning, team retrospectives, show and tell demo sessions

Working at Atlassian 

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. This is a remote position. To help our teams work together effectively, this role requires you to be located in India.

We're looking for a Senior Backend Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams.

You'll be part of the Trust Engineering (Anti-Abuse) Team and report to a Senior Engineering Manager.

• We have teams in the USA, Australia, New Zealand, and this will be our expansion to India.

• This team is responsible for building and operating mature platforms/software systems to improve the entire company's security and trust & safety posture.

• If you are passionate about improving security, trust & safety, and combating abuse, this role presents a unique opportunity to make a meaningful impact!

What you'll do

• Drive large, complex projects autonomously, from technical design to launch highly scalable, cross-geo distributed environment

• Tackle complex architecture challenges, apply architectural standards and start using them on new projects

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems

• Be an example for thorough, meaningful code reviews

• Partner across engineering teams to tackle company-wide initiatives spanning multiple projects

• Transfer your depth of knowledge from your current language to excel as a Go developer

• Investigate and analyse behaviours, anomalies and abuse patterns

• Lead abuse incidents and guide product and platform engineering teams on best practices that your team helps to define

• Write automation and rules for detecting and responding to abuse on our platform

• Mentor and level up the skills of your teammates by sharing your expertise in formal

• Ensure full visibility, error reporting, and monitoring of high performing backend services

• Mentor junior members of the team

We are seeking a talented Senior Engineer to lead an empowered team who moves fast and is building high quality enterprise-grade and intelligent internal applications. People Tools are used wall-to-wall by the TEAM at Atlassian, enhancing every step in our employee journey. You'll be a hands-on technical leader and people manager and will play a pivotal role in driving the technical vision, strategy, delivery and engineering plus operational excellence of People Tools.

• 8+ years of experience with building large-scale and modern web software mixed IaaS, PaaS and SasS environment

• 5+ years of driving company-wide engineering programs at similar sized SaaS companies

• 5+ years of experience in large development teams

• Driving clarity from single-line requirements and providing direction in ambiguous environments

• Ability to drive excellence, pushing innovation, quality, and operational excellence

• A track record of strong execution and delivering results

• Strong communication skills (technical, non-technical audiences and senior leadership)

It would be great if you have

• Experience with HR and Recruiting business concepts and processes, and responsible AI

• Experience in defining a strategic roadmap for products and platforms

• Experience with distributed development teams across multiple geographies

• Continuous delivery with a strong bias for action

We are seeking a talented Senior Engineer to lead an empowered team who moves fast and is building high quality enterprise-grade and intelligent internal applications. People Tools are used wall-to-wall by the TEAM at Atlassian, enhancing every step in our employee journey. You'll be a hands-on technical leader and people manager and will play a pivotal role in driving the technical vision, strategy, delivery and engineering plus operational excellence of People Tools.

• 8+ years of experience with building large-scale and modern web software mixed IaaS, PaaS and SasS environment

• 5+ years of driving company-wide engineering programs at similar sized SaaS companies

• 5+ years of experience in large development teams

• Driving clarity from single-line requirements and providing direction in ambiguous environments

• Ability to drive excellence, pushing innovation, quality, and operational excellence

• A track record of strong execution and delivering results

• Strong communication skills (technical, non-technical audiences and senior leadership)

It would be great if you have

• Experience with HR and Recruiting business concepts and processes, and responsible AI

• Experience in defining a strategic roadmap for products and platforms

• Experience with distributed development teams across multiple geographies

• Continuous delivery with a strong bias for action

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.

We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

As part of our Enterprise Support team, you will focus on providing advanced support and product expertise to our largest customers and be a lead level III support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. You will report to the Manager of the Enterprise support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.

Qualifications

• 8+ years of experience in Java support, software services, and system administration for a large end-user community

• Experience with operating systems (e.g. Linux, OS X, and Windows)

• Experience being Subject Matter Expert in multiple Atlassian products Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)

• Be a coach to others on how to perform technical, soft skill, and behavioural interviews.

• Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups

• Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps

• Solve complex tickets, summarise cause, recommend solutions and then escalate

• Be the customer champion by being the voice of the customer

• Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.

• Challenge others to provide and dig into context and rise to tough occasions.

• Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.

• Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases

• Experience in escalation handling Experience working with enterprise customers

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-premise Atlassian products to Atlassian Cloud. You will report to the Manager of the Cloud Migrations Support team. You will participate in customer-facing calls communicating progress updates, action plans to migration blockers, run-books and production migration execution. You will partner with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.

More about the team The Enterprise Support Engineer is a part of our Enterprise team, which is passionate about providing advanced support and product expertise to our largest customers. You will promote working on our most meaningful customer accounts and working with global Atlassian team members. You will join a growing team of specialists, improving our support capabilities, capacity, and quality for our largest customers.

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud

• Jump on to calls with customers to provide updates on migration.

• Engage support teams across multiple regions and cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project

• Encourage team to follow best practices for a successful migration

• Contribute to the creation and review of knowledge articles

• Participate in release readiness activities

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

As part of the Atlassian Corporate Engineering (ACE) team at Atlassian, your role will unlock the potential of every team within the company. The ACE team delivers advanced technology and solutions that empower Atlassian teams to excel in their respective missions:

1. Develop data-driven features using AI/ML to enable efficiencies and innovation for our Sales, Support, Finance and Marketing personas.

2. Build GTM solutions that fuel the growth of the Atlassian business.

3. Ensure success of important business decision-making processes by delivering enterprise-grade solutions across finance, commerce, people and workplace domains.

As a Technical Program Manager reporting to a Head of TPM on the ACE team you will define product/program technical strategy. You will create long-term vision for the team and associated roadmap for your areas of ownership. You will build consensus among partners. You will use deep domain and technical expertise to ensure success of large cross organization programs. You will demonstrate a comprehensive understanding of fundamental challenges, shape technical requirements and collaborate with partners to develop comprehensive solutions. You will influence solution architecture to meet the latest needs of the business and contribute to programs and process across organizational boundaries.

What you'll do

• Define the strategic goals for areas owned, communicate value proposition to partners and ensure support.

• Anticipate challenges, create long-term vision and associated road map for areas of ownership.

• Take ownership of strategic but ambiguous plans, bring clarity by translating them to well defined goals that engineering teams can achieve.

• Provide technical leadership on engineering programs and lead the end to end the delivery of complex programs across multiple teams, balancing the right tradeoffs and ensuring successful outcomes.

• Use deep technical skills and domain knowledge to influence department leaders on strategic direction.

• Define and track improvement to metrics for quality and performance across complex projects involving many teams.

Cloud Migrations Managers team partners with our customers to help them achieve their goals with our products through the transition from on-premise to cloud. Identifying and mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies, and delivering insights to the business are at the heart of what we do.
CMMs offer strategic end-to-end project management guidance to our customers, partner closely with solution partners, and work cross-functionally with internal stakeholders to achieve a single objective- help out customers land in cloud successfully. This role reports into a regional Group Manager, for EMEA.

As a Team Manager, you'll be responsible for supervising and supporting:

• The operational management of the Cloud Migrations Management team including reporting on team health and coaching on adherence to metrics and goals

• Support and management of any needed customer critical issues to quickly resolve customer issues and blockers;

• Ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success.

• Communicate customer trends and feedback to our teams to improve the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more;

• OKR and metrics management for the Migrations impact within the migration strategy, including 1) Ensuring the high completion rate of migrations, 2) Increased referrals for migrations by customers, 3) Operational efficiencies like the reduction of time spent during migration when engaged by Migrations;

• Staff allocation planning, headcount and performance management

• Cloud Migrations Manager performance assessments and development

• Brainstorm and develop strategic recommendations for how to improve the migration experience for our customers; and own 3-6 month strategy for large scale company initiatives

• Envision and run experiments to test and learn new strategies for improving the customer migration experience and growing the impact of our program.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About JSM

Jira Service Management (JSM) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and rapidly deliver fantastic service experiences to employees and customers. JSM empowers every team, from IT to HR to Legal, to quickly set up a service desk, continuously adapt to scale needs and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.

About the team

Agent AI focuses on improving productivity of agents using AI who are working on resolving requests of help-seekers. There are multiple stages in lifecycle of agents - starting from identifying correct category of ticket to closure of tickets, automating all these stages with intervention of AI to assist agents in every possible way. We have our built-in AI engine that combines model based on NLP as well as generative AI to come up with innovative solutions to support agents in quicker resolution of requests.

What you'll do

• 5+ years of related industry experience in the ML domain

• Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)

• Experience building and scaling machine learning models in business applications using large amounts of data

• Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story

• Focus on business practicality and the 80/20 rule; very high bar for output quality, but recognize the business benefit of "having something now" vs "perfection sometime in the future"

• Agile development mindset, appreciating the benefit of constant iteration and improvement

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About JSM

Jira Service Management (JSM) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and rapidly deliver fantastic service experiences to employees and customers. JSM empowers every team, from IT to HR to Legal, to quickly set up a service desk, continuously adapt to scale needs and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.

About the team

Agent AI focuses on improving productivity of agents using AI who are working on resolving requests of help-seekers. There are multiple stages in lifecycle of agents - starting from identifying correct category of ticket to closure of tickets, automating all these stages with intervention of AI to assist agents in every possible way. We have our built-in AI engine that combines model based on NLP as well as generative AI to come up with innovative solutions to support agents in quicker resolution of requests.

What you'll do

• 5+ years of related industry experience in the ML domain

• Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)

• Experience building and scaling machine learning models in business applications using large amounts of data

• Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story

• Focus on business practicality and the 80/20 rule; very high bar for output quality, but recognize the business benefit of "having something now" vs "perfection sometime in the future"

• Agile development mindset, appreciating the benefit of constant iteration and improvement

Working at Atlassian

Join the TEAM! We are a fast-paced tech company where innovation thrives, and individuals have the opportunity to do their best work. We believe diversity, equity, and inclusion are not only fundamental values but also strategic imperatives. We are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.

We are looking for a dedicated and seasoned Diversity, Equity, and Inclusion (DEI) Business Partner to become part of our team. The perfect candidate will possess strong strategic acumen along with an in-depth comprehension of DEI principles and best practices. They will work closely with various stakeholders throughout their partner organization to formulate and execute initiatives that foster diversity, equity, and inclusion while driving transformation. We are in search of a strategic and outcome-oriented partner to play a pivotal part in aligning our DEI endeavors with our business goals and objectives. Your responsibilities will include collaborating with senior leadership, HR, and other key stakeholders to develop and implement initiatives that promote diversity, equity, and inclusion while driving business accomplishments.

• Partner with senior leadership within the partner organization to identify gaps and integrate DEI principles into the overall business strategy, aligning it with our organizational goals and objectives.

• Develop business-specific strategies to enhance equity throughout the employee lifecycle, incorporating key success metrics for tracking progress.

• Define and report on key performance indicators (KPIs) for diversity, equity, and inclusion (DEI) outcomes throughout the organization to assess overall organizational well-being and hold leaders responsible for achieving DEI objectives.

• Champion DEI through partnerships and work collaboratively throughout the business to create a cohesive and productive work environment.

• Use data and analytics to ensure processes and products continue to drive fair and equitable outcomes.

• Serve as an advocate of the most marginalized employees by shaping strategies that ensure an equitable environment where everyone can do their best work.

• Work closely with HR to collaborate on enabling managers to create and execute diversity recruiting, development, and retention strategies aimed at attracting and retaining top talent from diverse backgrounds.

• Analyze the data and metrics to assess the influence of DEI initiatives on crucial business outcomes, such as employee engagement, retention, and performance.

• Partner with the DEI Center of Excellence to implement programs aimed at promoting awareness, DEI competency, and inclusive leadership behaviors among managers and employees.

• Stay updated on industry trends and best practices in diversity, equity, and inclusion to utilize this knowledge for fostering ongoing improvement and innovation.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for an outstanding Employee Relations Partner with a passion for delivering solutions for employees and leaders, while contributing to our team culture. You'll be joining the People Team at a very exciting time as we continue to grow and scale our business.

This ER Partner will be responsible for providing employee relations support for North America, including resolving employee concerns and supporting people leaders in navigating complex employee issues. This is a great opportunity to work on novel issues in an exciting environment.

You should thrive in a fast-paced environment and be comfortable with change and the ambiguity that sometimes comes with it. You are enthusiastic, flexible in your approach and open to learning. You have strong coaching muscles, while leading with empathy and balance.

What you'll do

• Advise and coach managers on navigating complex employment issues.

• Work with managers to address and manage complicated performance management scenarios

• Lead workplace investigations into high-risk concerns and employee grievances. Partner with managers to resolve issues.

• Contribute to global Employee Relations projects.

• You will work with managers and employees across Atlassian's businesses in North America, with a primary focus on our Engineering and G&A business in the United States.

• In order to support the business you will work US business hours. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for an outstanding Employee Relations Partner with a passion for delivering solutions for employees and leaders, while contributing to our team culture. You'll be joining the People Team at a very exciting time as we continue to grow and scale our business.

This ER Partner will be responsible for providing employee relations support for North America, including resolving employee concerns and supporting people leaders in navigating complex employee issues. This is a great opportunity to work on novel issues in an exciting environment.

You should thrive in a fast-paced environment and be comfortable with change and the ambiguity that sometimes comes with it. You are enthusiastic, flexible in your approach and open to learning. You have strong coaching muscles, while leading with empathy and balance.

What you'll do

• Advise and coach managers on navigating complex employment issues.

• Work with managers to address and manage complicated performance management scenarios

• Lead workplace investigations into high-risk concerns and employee grievances. Partner with managers to resolve issues.

• Contribute to global Employee Relations projects.

• You will work with managers and employees across Atlassian's businesses in North America, with a primary focus on our Engineering and G&A business in the United States.

• In order to support the business you will work US business hours. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Key Responsibilities:

1. Risk Management Framework Development:

   • Design and implement an ERM framework that aligns with the organization’s strategic goals.

   • Establish policies, procedures, and tools for identifying, assessing, monitoring, and reporting risks.

2. Risk Identification and Assessment:

   • Identify potential risks (strategic, operational, financial, compliance, etc.) across the organization.

   • Conduct risk assessments to determine the likelihood and impact of risks.

   • Prioritize risks and develop risk registers.

3. Risk Mitigation Strategies:

   • Develop and recommend strategies to manage and mitigate identified risks.

   • Work with business units to implement risk controls and mitigation plans.

   • Monitor the effectiveness of risk mitigation strategies and adjust as necessary.

4. Risk Reporting:

   • Prepare regular risk reports for senior management and the board of directors.

   • Ensure transparency in risk reporting and provide insights into emerging risks.

   • Communicate risk exposures and risk management activities to stakeholders.

5. Compliance and Regulatory Management:

   • Ensure the organization complies with relevant laws, regulations, and standards.

   • Keep up-to-date with changes in regulatory requirements and industry best practices.

   • Coordinate with legal and compliance teams to manage regulatory risks.

6. Training and Awareness:

   • Promote a risk-aware culture throughout the organization.

   • Conduct training sessions and workshops on risk management for employees.

   • Ensure all employees understand their role in the risk management process.

7. Leadership and Collaboration:

   • Act as the primary liaison with external auditors, regulators, and other stakeholders regarding risk management.

   • Lead, mentor, and develop a team of risk management professionals.

   • Foster a collaborative environment where risk management is viewed as a critical business function.

   • Ensure that the ERM team has the necessary resources, tools, and training to execute their responsibilities effectively.

8. ERM Tool Development and Integration:

   • Design, develop, and implement tools and software solutions to automate risk management processes.

   • Integrate ERM tools with other enterprise systems (e.g., ERP, GRC, CRM) to ensure seamless data flow and reporting.

   • Collaborate with IT teams to ensure the successful deployment and integration of ERM tools across the organization.

9. Process Automation:

   • Identify manual and repetitive tasks within the ERM process that can be automated to improve efficiency and reduce errors.

   • Develop and implement automation scripts, workflows, and bots to streamline risk identification, assessment, monitoring, and reporting.

   • Monitor the performance of automated processes and make adjustments as needed to improve effectiveness.

10. Stakeholder Engagement:

    • Engage with key stakeholders, including investors, regulators, and customers, to communicate the organization’s risk management efforts.

    • Promote transparency and build trust by providing clear and accurate information about the organization’s risk profile and management practices.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

We're looking for an experienced Design Leader to lead the Commerce Design Team. The Commerce Design team is driving a bold transformation program to support Atlassian's next wave growth. Our mission is to accelerate the Commerce platform transformation and scale up our billing infrastructure for the future to better serve our customers, advocates and partners. Reporting into the Head of Design for Ecosystem/Marketplace and Commerce, you'll lead a distributed team of Product and Content Designers all motivated to deliver cohesive billing experiences. The ideal candidate will have both a strong design background and experience with commerce platforms.

In this role you will

• Partner with leadership, stakeholders and cross-functional teams to create a user friendly billing experience for Atlassian customers, partners and internal teams.

• Lead multiple design projects from creation to execution and be responsible tying back to customer value delivery and outcomes

• Communicate design concepts and plans persuasively across different audiences and varying levels of the organization

• Identify success metrics for ensuring design solutions continue to deliver customer value

• Identify opportunities to enhance our admin experience and accelerate billing experiences at Atlassian

• You'll work with fellow Designers as well as Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our platform and ship high-quality work

We're hiring the Head of Technical Program Manager for Engineering Excellence.

The Engineering Excellence team is building and delivering platforms, tools, and services for Atlassian's engineers to build Atlassian products.

As Head of TPM, you will bring executive leadership necessary to transform and drive the Engineering Excellence strategy.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence important technical decisions across the company. You will be working with world-class engineering teams and experts to build solutions while breaking down technical barriers and strengthening existing systems.

You will be leading and growing a team of TPMs.

As a member of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of engineering tools and processes, business objectives, customer needs, adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for Engineering Excellence.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. This will require scoping and execution of numerous programs, and assign the appropriate leaders for each of them.

• Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platform and products, programs, customer scenarios. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• Hire and enable professional and career growth of your team members.

• As a senior member of the Engineering community, you may be driving some of the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company

We're hiring the Head of Technical Program Manager for Engineering Excellence.

The Engineering Excellence team is building and delivering platforms, tools, and services for Atlassian's engineers to build Atlassian products.

As Head of TPM, you will bring executive leadership necessary to transform and drive the Engineering Excellence strategy.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence important technical decisions across the company. You will be working with world-class engineering teams and experts to build solutions while breaking down technical barriers and strengthening existing systems.

You will be leading and growing a team of TPMs.

As a member of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of engineering tools and processes, business objectives, customer needs, adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for Engineering Excellence.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. This will require scoping and execution of numerous programs, and assign the appropriate leaders for each of them.

• Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platform and products, programs, customer scenarios. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• Hire and enable professional and career growth of your team members.

• As a senior member of the Engineering community, you may be driving some of the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

You will be working in the Global Business Resilience team, reporting to the Head of Business Resilience, within Governance, Risk, & Compliance. The Resilience team focuses on Crisis Management, Disaster Recovery, Business Continuity, and Emergency Management. We take a global approach to resilience while working and developing relationships locally.

The Governance, Risk, & Compliance department is a relatively small team with big impact. It is a high visibility group working with Atlassian business and technology teams across the globe. Our responsibilities include risk discovery and assessment, mitigation and controls oversight, compliance oversight, and reporting. Our purpose is to provide methodologies, structures, processes and oversight to allow effective identification, analysis, reporting, and management of risk throughout the environment. We work with virtually every team within the organization - Legal, Security, Marketing, Finance, Customer Support, Field Operations, all product groups, HR, the executive team, etc. We also collaborate with business partners, consultants, and directly with customers.

In this role, you will:

• Support the global crisis management program, ensuring its relevance and effectiveness for global operations, with considerations for handling crisis events in different time zones.

• Lead the development, execution, and continuous enhancement of crisis management and incident response strategies, including the creation of detailed plans and playbooks, tailored to accommodate global and local needs.

• Work with the team to spearhead comprehensive crisis management training and awareness programs, ensuring team members across the organization are well-prepared and knowledgeable about protocols, especially those relevant to cross-time zone crisis management.

• Develop and refine frameworks and methodologies designed to identify, analyze, assess, address, monitor, and report on risks that could impact operations locally in India, as well as globally, with a keen focus on enhancing cross-time zone crisis management capabilities.

• Champion the adoption of risk management frameworks and methodologies throughout the company, fostering a culture of preparedness and resilience.

Minimum Qualifications / Your background:

• Incident and Crisis Management: Hands-on experience in managing incidents and crises, showcasing the ability to make decisive actions under pressure and lead organizations through challenging situations.

• Resilience-Related Experience: Deep experience in designing, implementing, and managing comprehensive assurance strategies related to resilience (Business Continuity/Disaster Recovery, Crisis/Incident Management, and Emergency Management).

• Risk Management: Background in risk assessment and management, including familiarity with risk management frameworks and both qualitative and quantitative risk analysis techniques.

• Cross-functional Leadership: Demonstrated ability to lead and work effectively across different departments, driving organizational change and resilience practices through strong leadership and communication skills.

• Training and Exercises: Proven experience in developing, conducting, and evaluating resilience training programs and exercises to enhance organizational preparedness across various levels.

• Compliance and Assurance: Knowledge of and experience with compliance standards and frameworks related to resilience, such as ISO 22301, and leading assurance activities to ensure adherence.

Desirable Qualifications

• Bachelor's Degree: A bachelor's degree in Business Administration, Risk Management, Information Technology, Emergency Management, or a related field is typically required. This provides a solid academic foundation for the complexities of resilience and assurance roles.

• Master's Degree (Preferred): A master's degree in Information Technology, Communications, Risk Management, or a related field can be advantageous. While not always required, it can distinguish candidates by demonstrating advanced understanding and commitment to the field.

• 5+ Years of Experience in driving Crisis Management capabilities within a company with global operations

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Mission Director(MD) is a strategic PMO, Project management office, focusing on defining the path to cloud and managing customer cloud launch journey for our strategic customers. They are responsible for ensuring overall coordination of across SMEs within the business, ensuring customers achieve their cloud objectives and Atlassian value, and they will aggregate and prioritize product insights & feedback.

In practice, this involves coordinating Atlassian cross functional experts from Sales, CSS, R&D to deliver the best solution to the customer for their cloud adoption and migration journey.

• Take responsibility for strategic customers, build a path to cloud and organize and implement deliverables to meet established goals on time. Actively creates alignment between our customer objectives and broader Atlassian organizational goals;

• Has a strong understanding of customer segment needs, and reliably demonstrates the ability to align their work to address those needs. Regularly Drives action-oriented recommendations from customer data, research and findings. Isn’t afraid to challenge status quo..initiates action for change based on new customer insights

• Strategically communicates to both internal and external stakeholders; Champions and communicates the vision to peers and stakeholders with conviction, driving a shared understanding and commitment to our objectives, and inspiring others towards goal achievement.

• Drives information clearly, influences and shapes the audience/message and selects appropriate form(s) of communication; attentively listens and confirms understanding to effectively received information.

• Exhibits exceptional active listening skills, asking insightful questions to fully comprehend the customer needs and expectations, and ensuring all communication is clear and accurate.

• Proactively shares critical and relevant information with partners and stakeholders, fostering informed, efficient collaborations.

• Applying an understanding of the products and services provided, how each product works, and the business value it brings.

• Anticipates and aligns product knowledge with not only the explicit but also the unspoken, strategic needs of the customer.

• Articulates ways in which Atlassian's products/services can revolutionize customer's business, while enhancing operational efficiency and strategic growth.

• Proactively stays ahead of industry trends and innovations and integrates knowledge into strategic customer interactions and advisory roles.

• Proactively identifies key business problems and propose and deliver integrated, user focused solutions and experiences and applies creative thinking to address opportunities, define practical implementation of new ideas, processes, methods, products or solutions.

• Consistently designs new solutions, methods, and products, and ensures their successful implementation and integration into existing systems; Regularly initiates and leads new projects/activities and encourages a culture of innovation and continuous improvement

• Works with subject matter experts across disciplines to develop effective solutions and optimize processes, and also takes the initiative to share this knowledge and expertise with others, fostering a culture of continuous learning and improvement.

• Seek and embrace working with others to accomplish common goals and create positive team environments and consistently encourages teamwork and facilitates collaboration within the team.

• Demonstrates strong teamwork skills and consistently contributes to a collaborative team environment and influences others to value and engage in collaboration, fostering a supportive team culture.

• Shares improvements with their group which results in broader positive impact; Actively shares their knowledge and expertise through mentoring and coaching

We are looking for a People Operations Associate to join our Global Shared Services team, at Atlassian. You will provide support to our EMEA-based employees and managers and, in partnership with HR Partners or Centres of Excellence (COEs), to deliver great experiences.

We are looking for a driven and energetic People Operations Associate to provide support for the effective functioning of the key HR processes related to employee lifecycle, ensuring the provision of a legally compliant and digitally led service. You will be part of the EMEA HR operations team, your primary responsibility will be to ensure that Atlassian Talent strategy is properly delivered. You will use your ability to follow a logical and systematic approach to issues, escalating matters where needed to your superiors, delivering with accuracy and in set timeframes. 

• Supports a diverse variety of EMEA HR operations projects that range significantly in size and complexity

• Implements the hiring/termination, mobility & onboarding processes along with relevant reporting requirements to internal & external stakeholders

• Participates in workforce administration processes, including working time, leaves & absences, employees’ data recording & reporting, hiring and termination process

• Processes employees’ data according to data privacy legal framework

• Keeps up with labor legislation updates and alerts HR Operations supervisor accordingly

• Be the data integrity champion to ensure employee records are up to date

• Solid attention to detail and excellent organisational skills

• This role requires someone comfortable working in a high volume; fast-paced, results-oriented environment and holding themselves to a very high customer service standard.

• Demonstrated operational abilities, and process-oriented and able to maintain the accuracy of data in a fast-paced environment

• Effective communication skills, both oral and written

• Excellent interpersonal skills, with the competency to work within a global team environment

Behavioural Competencies 

Key Desired Behaviour Competencies 

Culture Awareness - Facilitates continuous improvement with consideration of Atlassian’s core values, Identifies and aligns existing organisational values to service delivery outcomes

Customer-centric - focus in the delivery of service to ensure a consistent customer experience, Possesses strong interpersonal skills, Driven to provide high-quality service and improve operational efficiency 

Manage Priorities—Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

Schedules—Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts

Leverages resources—Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently

Stays focused—Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion; follows up promptly on action items 

Reaches out to expand contacts—Initiates purposeful contact with those who have the knowledge and influence to advance work goals; focuses on contacts who share mutual interests 

Leverages network contacts—Asks the most appropriate contacts for help

Emphasizes the impact of conflict—Establishes a compelling rationale for resolving the conflict, emphasizing the benefits for the individuals, the team, and the organization; focuses conflicting parties on their shared goals

Clarifies causes of the conflict—Seeks and shares information from relevant sources to understand the conflict and its root causes from all sides; summarizes to ensure shared understanding across all parties

Empathizes with all parties—Encourages others to share thoughts and feelings; empathizes with issues and concerns by identifying both the facts and the feelings expressed so all parties feel understood

Stay focused on resolution—Helps others stay focused on resolving the conflict so they avoid personal attacks; maintains others’ self-esteem when discussing sensitive issues by acknowledging their contributions and experience, focusing on the facts, avoiding assumptions, and clarifying motives without placing blame; expresses confidence in reaching a resolution

Develops others’ ideas for resolving the conflict—Presents and seeks potential solutions or actions, building on others’ ideas; asks powerful questions to unleash ideas and get all parties involved in the solution; explores needed resources and support while ensuring that the conflicting parties take ownership for resolving the conflict

Gain agreement to a resolution plan—Takes positive action to resolve the conflict by confirming agreements and specifying next steps, resources, support, and how to track progress; summarizes to ensure that all are aware of required actions and accountabilities

Stay informed—Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness) 

Earning Trust

Acts with integrity—Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential, adheres to moral, ethical, and professional standards, regulations, and organizational policies. Discloses own positions—Shares thoughts, feelings, experiences, and rationale so that others understand personal positions and feel comfortable sharing similar information; admits mistakes

Remains open to ideas—Listens to others and objectively considers their ideas and opinions, even when they conflict with own. 

Value others—Gives credit to others for their contributions; stands up for deserving others and their ideas even in the face of resistance or challenge; shows empathy and offers reassurance in response to others’ concerns; treats people with dignity, respect, and fairness

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.

What's the principal engineer role? As an Engineer well into your career, we know you're an expert at what you do and have a breadth of experience across multiple backend technologies. You take pride in being someone who more junior members look up to and sharing your expertise with others... That's why we're placing a heavy emphasis on leaning on your expertise to take on a high level of responsibility while being a role model and mentor to others on the team.

In this role, you'll get the chance to:

• Regularly tackle the largest and most complex problems on the team, from technical design to launch

• Deliver solutions that are used by other teams and products

• Determine plans-of-attack on large projects

• Routinely tackle complex architecture challenges and apply architectural standards and start using them on new projects

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems

• Set the standard for thorough, meaningful code reviews

• Partner across engineering teams to take on company-wide initiatives spanning multiple projects

• Transfer your depth of knowledge from your current language to excel as a Software Engineer

• Mentor more junior members

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.

What's the principal engineer role? As an Engineer well into your career, we know you're an expert at what you do and have a breadth of experience across multiple backend technologies. You take pride in being someone who more junior members look up to and sharing your expertise with others... That's why we're placing a heavy emphasis on leaning on your expertise to take on a high level of responsibility while being a role model and mentor to others on the team.

In this role, you'll get the chance to:

• Regularly tackle the largest and most complex problems on the team, from technical design to launch

• Deliver solutions that are used by other teams and products

• Determine plans-of-attack on large projects

• Routinely tackle complex architecture challenges and apply architectural standards and start using them on new projects

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems

• Set the standard for thorough, meaningful code reviews

• Partner across engineering teams to take on company-wide initiatives spanning multiple projects

• Transfer your depth of knowledge from your current language to excel as a Software Engineer

• Mentor more junior members

About Atlassian

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

About ITSM Team

IT Service Management (ITSM) is one of the fastest growing products of Atlassian. Through this solution, we are helping technical and non-technical teams centralize and streamline service requests, respond to incidents, collect and maintain knowledge, manage assets and configuration items, and more. Specifically this team within ITSM works on using cutting-edge AI and machine learning algorithms to automate IT operational tasks, troubleshoot problems, and reduce mental overload for oncall engineers and alike. By weaving Generative AI into our product we revolutionise AIOps by moving from a traditional reactive troubleshooting-based system to a proactive problem-solving approach. Our AI models are designed to evolve over time through continuous learning making them more robust, accurate, and resilient.

What you will do

As a Principal Engineer on the ITSM team, you will get the opportunity to work on cutting-edge AI and ML algorithms that help modernize IT Operations by reducing MTTR (mean time to resolve), and MTTI ( Mean time to identify). You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges.

You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input, and communicate results.

In this role, you'll get the chance to:

• Shape the future of AIOps: Be at the forefront of innovation, shaping the next generation of AI-powered operations tools that predict, prevent, and resolve IT issues before they impact our customers

• Master Generative AI: Delve into the world of generative models, exploring their potential to detect anomalies, automate responses, and personalize remediation plans

• Become a machine learning maestro: Hone your skills in both supervised and unsupervised learning, constructing algorithms that analyze mountains of data to uncover hidden patterns and optimize system performance

• Collaborate with diverse minds: Partner with a brilliant team of engineers, data scientists, and researchers, cross-pollinating ideas and learning from each other's expertise

• Make a tangible impact: Your work will directly influence the reliability and performance of Atlassian's critical software, driving customer satisfaction and propelling our business forward. This is an extremely high-visibility role

• Routinely tackle complex architectural challenges, spar with other principal engineers to build ML pipelines and models that scale for thousands of customers

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems.

• Develop leadership skills: You'll have the opportunity to mentor junior engineers, guide projects, and partner across engineering teams to take on company-wide initiatives spanning multiple projects.

Our tech stack is primarily Python/Java/Kotlin built on AWS.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle. What's the principal engineer role? As an Engineer well into your career, we know you're an expert at what you do and have a breadth of experience across multiple backend technologies. You take pride in being someone who more junior members look up to and sharing your expertise with others... That's why we're placing a heavy emphasis on leaning on your expertise to take responsibility while being a role model and mentor to others on the team. About the team Search Platform powers the search functionality in Atlassian products. The team is tasked with the mission to provide reliable Infrastructure, a consistent user experience while improving the accuracy of results. As Atlassian client base grows in number and content volume for clients grow, search is becoming an ever exciting and challenging engineering domain.

In this role, you'll get the chance to:

• Handle complex problems in the team from technical design to launch

• Determine plans-of-attack on large projects

• Solve complex architecture challenges and apply architectural standards and start using them on new projects

• Lead code reviews & documentation and take on complex bug fixes, especially on high-risk problems

• Set the standard for meaningful code reviews

• Partner across engineering teams to take on company-wide programmes in multiple projects

• Transfer your depth of knowledge from your current language to excel as a Software Engineer

• Mentor junior members of the team

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Your Future Team

We are looking for a Design Architect to be a key leader in the JSM (Jira Service Management) Design team. In this role, you will report into the Head of Design, JSM, and join an organization consisting of multiple teams across India, Australia, and Turkey. As a senior individual contributor, you'll lead strategic design work all aiming to improve product experiences across the service management suite. You will partner with other JSM designers and design managers, and multiple design teams across the company to create high quality experiences that feel like they came from one set of hands and communicate a strong point of view. Leading this space means you will focus on our customer base in 190 countries, having direct impact for tens of thousands of customers and millions of users!

What You’ll Do

• Scan the product landscape for big opportunities to improve experiences using data and heuristics. Lead strategic vision and conceptual design outcomes to drive those opportunities across the service management landscape

• Apply your systems thinking and ability to understand complex relationships between various products, channels, features to drive better design outcomes

• Have a strong skillset in visual and interaction design which enables you to visually communicate your work for influence and impact

• Create new experience models to help JSM implement emerging capabilities such as AI, video, and more

• Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes

• Identify success metrics ensuring design solutions continue to deliver customer value

• Work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products, define wider growth strategy for JSM, and ship high-quality work

• Bring perspective and needs of JSM design to larger strategic design projects

• Contribute to design initiatives outside JSM design, and help improve overall design capability at Atlassian

• Lead craft for JSM - drive design reviews, design crits and be the design craft leader and coach to other designers to help raise the bar

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Your future team

Atlassian Jira Issue Teams are on a journey to transform Issue Experiences for our customers. The team’s mission is to improve the New Issue Experience for Jira Cloud customers, making it not only easier to use but also more performant and reliable. We are at the core owning all of the Jira Issue Experiences which are the most-viewed pages in the Jira Cloud suite of products (Jira Software, Jira Service Management, Jira Work Management, plus more). You'll work as part of a high-energy team(s) delivering features and creative improvements to delight the customers.

What you'll do:

• Build client code that is fast, testable, scalable, and high quality

• Plan build, and implement scalable user interface systems that delight users

• Have product engineering mindset and come up with innovative ways to solve customer problem

• Collaborate with other engineers, designers and managers to understand user pain points and refine great solutions

• Lead code reviews and documentation, and take on complex bug fixes

• Drive the success of projects, from the technical design, implementation, and launch to operation

• Onboard and mentor other engineers

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Role

This is an exciting Principal Engineer role, where innovation and product engineering is valued. You'll work with product managers, designers and architects across several teams. You'll work across the full stack with Generative AI technology to deliver features and projects on the product.

You'll partner with many product feature teams that are based across regions, bringing your hands on experience and technical expertise to change with teams and build new capabilities.

You'll be a hands-on engineer and will be accountable for both front-end and back-end-related technical challenges. You will be needed to navigate with ease between shipping fast and look at things holistically from an overall engineering perspective.

We are expanding our army of Full-Stack Principal Engineers, and needless to say you will have enough guidance, challenges, and growth opportunities as you partner with the best in the industry.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Do you love security architecture and uplifting security maturity of products , platforms and infrastructure? Are you excited at the prospect of enabling thousands of Atlassian product and platform developers to improve the security of their applications and infrastructure and ultimately improve the security of millions of users that use Atlassian products? If you are passionate about improving security, trust & safety, and combating abuse, this role presents a unique opportunity to make a meaningful impact!

You will be expected to:

• Collaborate with cross functional teams to architect various security controls and translate them for engineering implementation.

• Collaborate with technical leadership in Product organisations and provide technical leadership to identify and adopt anti-abuse measures, maintain compliance and adhere to different regulatory requirements.

• Own security architecture and provide technical guidance to multiple teams.

• Evangelise security best practices and measure adoption of security capabilities by engineering teams through security metrics

• Become subject matter expert in your domain (anti-abuse) and amplify your knowledge across the company

• Promote automation and drive our security teams to equip the engineering partner teams with the latest tools, techniques and methodologies to build secure products by default.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About Central AI Org

Our organisation is designed to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future. Our purpose is to:

1. Build horizontal AI capabilities and infrastructure which provides leverage across products

2. Build a centralised Search, Q&A and Conversational AI across all Atlassian products.

3. Explore integration of Atlassian products with AI products outside Atlassian.

About AI & ML Platform Team

Our team is building the foundations to democratise Machine Learning for Atlassian’s teams, customers and ecosystem. Our goal is to create tools that are user-friendly and reliable, ensuring that Atlassian teams can easily embrace and utilize them. These tools will facilitate the development, deployment, measurement, and operation of AI & ML experiences. They will seamlessly integrate with the Atlassian Data Platform, enabling teams to efficiently and rapidly incorporate AI & ML capabilities into their workflows. The focus is on providing a smooth and hassle-free experience for Atlassian users, allowing them to leverage the power of AI & ML without any complications.

Job description

As a Principal Engineer on the AI & ML Platform team, you will build and shape the core infrastructure to allow software engineers, ML engineers & data scientists to develop, train, evaluate, deploy, and operate Machine Learning models and pipelines. Along with that, you will build systems for product teams like Jira & Confluence to provide access to curated LLMs. You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges.

You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input and communicate results.

In this role, you'll get the chance to:

• Regularly tackle the largest and most complex problems in the team, from technical design to launch.

• Deliver solutions that are used by other teams and products.

• Routinely tackle complex architecture challenges and defines architectural standards.

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems.

• Partner across engineering teams to take on company-wide initiatives spanning multiple projects.

• Mentor junior members on the team.

Our tech stack is primarily Java/Kotlin built on AWS.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. This is a remote position. To help our teams work together effectively, this role requires you to be located in India.

We're looking for a Principal Backend Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams.

• You'll be part of the Trust Engineering (Anti-Abuse) Team and report to a Senior Engineering Manager.

• We have teams in the USA, Australia, New Zealand, and this will be our expansion to India. This team is responsible for building and operating mature platforms/software systems to improve the entire company's security and trust & safety posture.

• If you are passionate about improving security, trust & safety, and combating abuse, this role presents a unique opportunity to make a meaningful impact!

What you'll do

• Regularly tackle the largest and most complex problems on the team, from technical design to launch

• Deliver solutions that are used by other teams and products

• Determine plans-of-attack on large projects

• Solve complex architecture challenges, apply architectural standards and use them on new projects

• Become subject matter expert in your domain (anti-abuse and trust engineering) and amplify your knowledge across the company

• Routinely tackle complex architecture challenges and apply architectural standards and start using them on new projects

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems

• Set the standard for thorough, meaningful code reviews

• Partner across engineering teams to take on company-wide initiatives spanning multiple projects

• Transfer your depth of knowledge from your current language to excel as a Software Engineer

• Mentor more junior members of the larger team

• Lead abuse incidents and guide product and platform engineering teams on best practices that your team helps to define

• Write automation and rules for detecting and responding to abuse on our platform

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• You have 12+ years of experience as an individual contributor in a Data Engineer role.

• You have at least two years of experience as a tech lead for a Data Engineering team.

• You are an engineer with a track record of driving and delivering large (multi-person or multi-team) and complex efforts.

• You are a great communicator and maintain many of the essential cross-team and cross-functional relationships necessary for the team's success.

• Experience with building streaming pipelines with a micro-services architecture for low-latency analytics.

• Experience working with varied forms of data infrastructure, including relational databases (e.g. SQL), Spark, and column stores (e.g. Redshift)

• Experience building scalable data pipelines using Spark using Airflow scheduler/executor framework or similar scheduling tools.

• Experience working in a technical environment with the latest technologies like AWS data services (Redshift, Athena, EMR) or similar Apache projects (Spark, Flink Hive, or Kafka).

• Understanding of Data Engineering tools/frameworks and standards to improve the productivity and quality of output for Data Engineers across the team.

• Industry experience working with large-scale, high-performance data processing systems (batch and streaming) with a "Streaming First" mindset to drive Atlassian's business growth and improve the product experience.

We'd be super excited if you have:

• Built and designed Kappa or Lambda architecture data platforms and services.

• Experience implementing Master Data Management (MDM) solutions.

• Built pipelines using Databricks and is well-versed with their APIs

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Build and ship features and capabilities daily in highly scalable, cross-geo distributed environment

• Be part of an amazing open and collaborative work environment with other experienced engineers, architects, product managers, and designers

• Review code with best practices of readability, testing patterns, documentation, reliability, security, and performance considerations in mind

• Mentor and level up the skills of your teammates by sharing your expertise in formal and informal knowledge sharing sessions

• Ensure full visibility, error reporting, and monitoring of high performing backend services

• Participate in Agile software development including daily stand-ups, sprint planning, team retrospectives, show and tell demo sessions

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Senior Data Engineer to join our Go-To Market Data Engineering (GTM-DE) team which is responsible for building our data lake, maintaining our big data pipelines / services and facilitating the movement of billions of messages each day. We work directly with business teams and plenty of platform and engineering teams to ensure growth and retention strategies at Atlassian. We do this by providing metrics and other data elements which are reliable and trustworthy, as well as services and data products to help teams better self serve and improve their time to reliable insights. We are looking for an open-minded, structured thinker who is passionate about building services that scale. You will be reporting into the Senior Data Engineering Manager.

What you'll do

As a senior data engineer in the GTM-DE team, you will have the opportunity to apply your strong technical experience building highly reliable data products. You enjoy working in an agile environment. You are able to take vague requirements and transform them into solid solutions. You are motivated by solving challenging problems, where creativity is as crucial as your ability to write code and test cases.

On a typical day you will help our partner teams ingest data faster into our data lake, you’ll find ways to make our data products more efficient, or come up with ideas to help build self-serve data engineering within the company. Then you will move on to building micro-services, architecting, designing, and promoting self serve capabilities at scale to help Atlassian grow.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Senior Data Engineer to join our Go-To Market Data Engineering (GTM-DE) team which is responsible for building our data lake, maintaining our big data pipelines / services and facilitating the movement of billions of messages each day. We work directly with business teams and plenty of platform and engineering teams to ensure growth and retention strategies at Atlassian. We do this by providing metrics and other data elements which are reliable and trustworthy, as well as services and data products to help teams better self serve and improve their time to reliable insights. We are looking for an open-minded, structured thinker who is passionate about building services that scale. You will be reporting into the Senior Data Engineering Manager.

What you'll do

As a senior data engineer in the GTM-DE team, you will have the opportunity to apply your strong technical experience building highly reliable data products. You enjoy working in an agile environment. You are able to take vague requirements and transform them into solid solutions. You are motivated by solving challenging problems, where creativity is as crucial as your ability to write code and test cases.

On a typical day you will help our partner teams ingest data faster into our data lake, you’ll find ways to make our data products more efficient, or come up with ideas to help build self-serve data engineering within the company. Then you will move on to building micro-services, architecting, designing, and promoting self serve capabilities at scale to help Atlassian grow.

Do you love building tools for software engineering teams? Come work with us as an Engineering Manager for the Bitbucket Pipelines - Atlassian CI platform team in Bitbucket Cloud. You'll be part of our growing Bitbucket Pipelines, one of the most loved areas of Bitbucket Cloud for its ease of use, power and flexibility. Our mission is to empower Atlassian teams to deliver software with more agility and confidence. In the coming year, we’re looking to take Pipelines to the next level in terms of scalability and performance, building the features required to help Atlassian run CI/CD at scale.

You'll be responsible for building an effective team, empowering them to achieve their goals, and putting those goals into a broader context. Your greatest responsibility will be looking after the individuals reporting to you – mentoring and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.

On your first day, we'll expect you to have:

• Experience and passion with shipping customer-facing features.

• Strong experience leading features and engineering initiatives, working in concert with PM and Design to make sure we're delivering the best software.

• Experience with coaching and mentoring.

• Demonstrated experience building large-scale distributed systems.

• Ability to drive technical excellence, pushing innovation and quality.

• Strong organizational and communication skills.

• Ability to communicate strategy, plans, and status at all levels of the Bitbucket Cloud organization.

To help our teams work together effectively, this role is fully remote but requires you to be located in the India Time Zone.

We're looking for a Senior Engineering Manager to lead a team of 12-15 frontend engineers. You'll be part of the Commerce Engineering Team and will lead a strategic initiative to build a brand new billing and subscription engine for all of Atlassian cloud products and migrate our customers over from the existing billing platform. This is also one of the L1 OKRs for the company. The frontend UI services you will develop and operate are at the core of enabling our billing infrastructure and require high quality while moving fast to keep up with our customers' needs.

You will manage a group of technical leads and frontline engineering, and work closely with engineering, design and product management counterparts to build UI layers that unleash the billing platform capabilities to our customers, which in turn helps us migrate more and more customers onto this new cloud billing platform by managing and mitigating any experience breaks

What you'll do:

• Be responsible for high-quality, predictable software delivery

• Grow individuals and groom leaders on the team and contribute to architecture

• Work with leadership and partners to strategize, evolve a roadmap and provide high quality solutions

• Identify blockers, goals, success metrics ensuring awareness, OKR/roadmap awareness, and expectations

• Manage projects, process, partners and timelines

• Manage a growing team of Tech Leads and Software Engineers

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Role

You'll work closely with our design and product management as well as architecture teams to influence the direction of the product and plan the steps to get there. You'll be responsible for building effective teams, empowering them to achieve their goals, and putting those goals into broader context. Your greatest responsibility will be looking after the individuals reporting to you – coaching and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel. As a hands on engineering leader, you will also contribute to the engineering and operational practices and bring in a continuous improvement mindset.

Team Scope

As a senior engineering manager, you will bring in your rich technical and leadership experience in driving a team of 2-3 scrum teams. The overall span of the team would be 10-20 and would be the front line manager role, to start with. As a senior leader, you will work closely with multiple principal engineers, mentor and coach engineers. You will not only drive impactful business outcomes, but also take part actively in driving the technical architecture. As a seasoned leader, you will bring in world class engineering excellence and operational excellence. You’ll also thrive in a challenging and growing business environment that has ambiguity, multiple global dependency footprint and diverse stakeholders.

Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

About ITSM Team

IT Service Management (ITSM) is one of the fastest growing products of Atlassian. Through this solution, we are helping technical and non-technical teams centralize and streamline service requests, respond to incidents, collect and maintain knowledge, manage assets and configuration items, and more. Specifically, this ITSM team uses cutting-edge AI and machine learning algorithms to automate IT operational tasks, troubleshoot problems, and reduce mental overload for oncall engineers and alike. By weaving Generative AI into our product, we revolutionize AIOps by moving from a traditional reactive troubleshooting-based system to a proactive problem-solving approach. Our AI models are designed to evolve through continuous learning, which makes them more robust, accurate, and resilient.

What you will do

As a Sr. Engineering Manager on the ITSM team, you will be able to work on ML algorithms and build data pipelines that power them. Your work will help modernize IT Operations by reducing MTTR (mean time to resolve) and MTTI ( Mean time to identify). You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges.

You can lead engineers in driving involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input, and communicate results.

In this role, you'll get the chance to:

• Shape the future of AIOps: Be at the forefront of innovation, shaping the next generation of AI-powered operations tools that predict, prevent, and resolve IT issues before they impact our customers

• Learn ML on the job: Hone your skills in both supervised and unsupervised learning along with Data Science and MLOps engineers. Delve into the world of generative models, exploring their potential to detect anomalies, automate responses, and personalize remediation plans

• Be responsible for high-quality, predictable software delivery. You will be collaborating with diverse minds: A brilliant team of BE engineers, data scientists, and MLOps engineers, cross-pollinating ideas and learning from each other's expertise

• Make a tangible impact: Your work will directly influence the reliability and performance of Atlassian's critical software, driving customer satisfaction and propelling our business forward.

• Routinely tackle complex architectural challenges, spar with other principal engineers to build ML pipelines and models that scale for thousands of customers

• Further hone leadership skills: You'll be able to mentor engineers, guide projects, and partner across engineering teams to take on company-wide initiatives spanning multiple projects. This is a highly high-visibility role and you will be presenting to senior leadership routinely, You will work on multi year strategy, and evolve a roadmap

• You will also identify blockers, goals, success metrics ensuring awareness, and OKR/roadmap awareness. All leading to a predictable delivery pipeline

• Manage a growing team of Tech Leads and Software Engineers

 Our tech stack is primarily Python/Java/Kotlin, built on AWS.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.

This is a Senior Engineering Manager role in the Enterprise Cloud Platform in India.

• This team is primarily focused on ensuring that Atlassian cloud products such as Jira, Confluence, JSM, etc have high scale, highly reliable data movement capabilities. This platform not only helps our customers get one time data migration (from on-premise to cloud either from server, data center or competition such as asana) or on-going routine admin tasks (sandbox data clone, cloud to cloud data transformation, backup-restore)

• The team works on:

  • Platform capabilities to power customer-facing solutions/ experiences such as migration assitants (JCMA, CCMA), App Migrations, Routine Admin tasks (sandbox data clone, cloud to cloud data transformation, backup-restore)

  • Compliance initiatives across platform and product stacks ranging from cloud infrastructure to product experiences

  • Collaborating with Core Engineering, products and platform teams on high scale and high reliability transformative architecture viz. Kafka & Kafka Stream adoption.

  • Collaborating across teams to ensure adoption of world class engineering and operational practices.

  • Work across cloud platform and infrastructure services and provide a great developer experience for both our in house developers and 3rd party app developers

  • Collaboration/ Partnership across the Enterprise group and various Platform teams company to deliver key architecture outcomes for strategic programs

  • Be a change agent in bringing in industry standards in boosting velocity and engineering best practices

Responsibilities

As a Senior Engineering Manager, you will work closely with our design and product management as well as architecture teams to influence the direction of the product and plan the steps to get there. You'll be responsible for building effective teams, empowering them to achieve their goals, and putting those goals into broader context. Your greatest responsibility will be looking after the individuals reporting to you – coaching and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel. As a hands on engineering leader, you will also contribute to the engineering and operational practices and bring in a continuous improvement mindset.

Team Scope

As a senior engineering manager, you will bring in your rich technical and leadership experience in driving a team of 2-3 scrum teams. The overall span of the team would be 12-20 and would be the front line manager role, to start with. As a senior leader, you will work closely with multiple principal engineers, mentor and coach engineers. You will not only drive impactful business outcomes, but also take part actively in driving the technical architecture. As a seasoned leader, you will bring in world class engineering excellence and operational excellence. You’ll also thrive in a challenging and growing business environment that has ambiguity, multiple global dependency footprint and diverse stakeholders.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team: Search Platform

The Search Platform team is responsible for powering all of Rovo Search as well as search across all Atlassian products. Our mission is to make all our customers' data across Atlassian and third-party applications searchable securely and reliably through an insanely fast, globally scalable, enterprise grade search infrastructure.

In addition to unlocking enterprise knowledge through natural language search, much of Rovo AI also relies on search as a core capability for secure, flexible and quick access to relevant information which is instantly kept up-to-date. As the world of AI continues to move incredibly fast, so do we with our ‘ShipIt’ philosophy.

Your Role

As a senior engineering manager, you will own a part of the mission for the overall Search Platform team and will be fully responsible for their outcomes. From designing the right goals in collaboration with product managers, senior engineers and partner team leads, to executing and delivering them for our customers - the buck stops with you. You will be responsible for building the highest performing teams consisting of deeply skilled and highly motivated engineers, empowering and enabling them to exceed their own potential. In pursuit of our ambitious mission, you will also be the primary architect of the culture in your team, aligned with our core values, focused on innovation and excellence.

Our vision of a world-class, unified search platform which enables us to deliver cutting edge capabilities including hybrid search over enterprise data at massive scale, fundamentally depends on a rock solid engineering and operational foundation. You will help hire, develop and work closely with senior engineers to actively drive technical solutions and architecture, and own the quality of decision making along with their long-term outcomes. In order for us to be the best, we will need to learn fast and keep up to date with emerging technologies and research in Search & AI. As a senior technical leader in this team, you will act as a role model for continuously upgrading deep technical skills, engineering judgment and strong operational rigour.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role is fully remote, but requires you to be located in India.

We're looking for a Senior Full Stack Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Guide the technical direction and implementation of large-scale product features

• Evaluate trade-offs between correctness, robustness, performance and customer impact to ensure we build the right solution

• Collaborate with product, design and engineering to influence product strategy and direction

• Ship well-tested, secure, reliable, and maintainable code while keeping our customers best interests in mind

• React to how our product is used in the wild, and help to fix bugs and production issues as they occur

• Contribute to code reviews, documentation, and complex bug fixes with security, performance and reliability in mind

• Mentor and level up the skills of your teammates by sharing your expertise

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role is fully remote, but requires you to be located in India.

We're looking for a Senior Full Stack Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Guide the technical direction and implementation of large-scale product features

• Evaluate trade-offs between correctness, robustness, performance and customer impact to ensure we build the right solution

• Collaborate with product, design and engineering to influence product strategy and direction

• Ship well-tested, secure, reliable, and maintainable code while keeping our customers best interests in mind

• React to how our product is used in the wild, and help to fix bugs and production issues as they occur

• Contribute to code reviews, documentation, and complex bug fixes with security, performance and reliability in mind

• Mentor and level up the skills of your teammates by sharing your expertise

About Atlassian

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.

Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

About Central AI Org

Our organisation is designed to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future. Our purpose is to:

1. Build horizontal AI capabilities and infrastructure which provides leverage across products

2. Build a centralised Search, Q&A and Conversational AI across all Atlassian products.

3. Explore integration of Atlassian products with AI products outside Atlassian.

About AI & ML Platform Team

Our team is building the foundations to democratise Machine Learning for Atlassian’s teams, customers and ecosystem. Our goal is to create tools that are user-friendly and reliable, ensuring that Atlassian teams can easily embrace and utilize them. These tools will facilitate the development, deployment, measurement, and operation of AI & ML experiences. They will seamlessly integrate with the Atlassian Data Platform, enabling teams to efficiently and rapidly incorporate AI & ML capabilities into their workflows. The focus is on providing a smooth and hassle-free experience for Atlassian users, allowing them to leverage the power of AI & ML without any complications.

Job description

As a Senior Engineer on the AI & ML Platform team, you will build and maintain the core infrastructure to allow software engineers, ML engineers & data scientists to develop, train, evaluate, deploy, and operate Machine Learning models and pipelines. Along with that, you will build systems for product teams like Jira & Confluence to provide access to curated LLMs. You will use your software development expertise to solve difficult problems, tackling infrastructure and architecture challenges.

You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input and communicate results.

In this role, you'll get the chance to:

• Regularly tackle complex problems in the team, from technical design to launch.

• Routinely tackle complex architecture challenges and defines coding standards & patterns for the team.

• Lead the team through times of ambiguity, help them adapt and and deliver positive impact.

• Mentor junior members on the team.

Our tech stack is primarily Java/Kotlin built on AWS.

About Atlassian

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.

Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

About Central AI Org

Our organisation is designed to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future. Our purpose is to:

1. Build horizontal AI capabilities and infrastructure which provides leverage across products

2. Build a centralised Search, Q&A and Conversational AI across all Atlassian products.

3. Explore integration of Atlassian products with AI products outside Atlassian.

About AI & ML Platform Team

Our team is building the foundations to democratise Machine Learning for Atlassian’s teams, customers and ecosystem. Our goal is to create tools that are user-friendly and reliable, ensuring that Atlassian teams can easily embrace and utilize them. These tools will facilitate the development, deployment, measurement, and operation of AI & ML experiences. They will seamlessly integrate with the Atlassian Data Platform, enabling teams to efficiently and rapidly incorporate AI & ML capabilities into their workflows. The focus is on providing a smooth and hassle-free experience for Atlassian users, allowing them to leverage the power of AI & ML without any complications.

Job description

As a Senior Engineer on the AI & ML Platform team, you will build and maintain the core infrastructure to allow software engineers, ML engineers & data scientists to develop, train, evaluate, deploy, and operate Machine Learning models and pipelines. Along with that, you will build systems for product teams like Jira & Confluence to provide access to curated LLMs. You will use your software development expertise to solve difficult problems, tackling infrastructure and architecture challenges.

You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input and communicate results.

In this role, you'll get the chance to:

• Regularly tackle complex problems in the team, from technical design to launch.

• Routinely tackle complex architecture challenges and defines coding standards & patterns for the team.

• Lead the team through times of ambiguity, help them adapt and and deliver positive impact.

• Mentor junior members on the team.

Our tech stack is primarily Java/Kotlin built on AWS.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role will ideally see you located near to our office in Bengaluru,

Atlassian’s Early Career program is an important part of building our TEAM! As we continue to evolve our EC strategy, we seek a Senior Manager with depth of experience in Early Career and University recruiting to join our EC TA team based in India. We’re seeking a dynamic people leader to lead a talented team of distributed individual contributors responsible for hiring EC roles across multiple business teams. While we have existing relationships with our business leaders, there is much to be built. You will be responsible for implementing scalable, innovative recruiting strategies aimed at attracting top talent. You should have a knack for telling a story with data, consider yourself a default collaborator, and have experience encouraging the craft of recruitment. You should also be excited about building something new and instilling a healthy and collaborative team culture.

You will be accountable for building and optimising an EC Team, creating innovative recruiting strategies for your region and working with business teams globally. Leveraging data and relationships, you'll drive improvements to ensure a top-notch candidate experience and refine our attraction & selection processes and tooling.

On Day one you will

• Lead a team of early career recruiting professionals coaching them to build their careers. As a strong leader, you're an effective listener and facilitator using your experience and situational awareness to help your team continue their development path

• Bring a focus on data. You're excited by the role data can play in improving recruiting outcomes, individual performance, and processes. Your experience will help you and your team craft the best approach to working with our partners and building our candidate pipelines.

• Set clear goals. You're comfortable with being assessed on the efficiency of your team and drive collective accountability for the team's success as well as the way they achieve it

• Partner closely with key leaders. You'll be naturally curious and inquisitive, seeking to understand the what and the why and not afraid to ask if what we do today is the right way to approach tomorrow

• Care. You'll share our values and exhibit them in your actions and communication with colleagues and candidates. You'll want everyone you interact with to leave with an enhanced opinion of Atlassian and the recruiting function

• Oversee programmatic workforce planning, hiring processes, timelines, and metrics. Ensure we are on track to meet hiring targets while maintaining a high caliber of candidates and consistent, diverse pipeline.

• Identify and foster relationships with established and potential university and UR hiring partners. Collaborate with internal stakeholders to align university relations strategy, program and organizational goals.

• Develop and facilitate recruitment initiatives designed to increase candidate attraction, collaborating with Talent Brand.

• Regularly communicate University Recruiting metrics, KPIs and insights with key stakeholders, including members of the Executive Leadership Team. This includes evaluating performance and impact of university partnerships against predefined metrics and objectives.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role will ideally see you located near to our office in Bengaluru,

Atlassian’s Early Career program is an important part of building our TEAM! As we continue to evolve our EC strategy, we seek a Senior Manager with depth of experience in Early Career and University recruiting to join our EC TA team based in India. We’re seeking a dynamic people leader to lead a talented team of distributed individual contributors responsible for hiring EC roles across multiple business teams. While we have existing relationships with our business leaders, there is much to be built. You will be responsible for implementing scalable, innovative recruiting strategies aimed at attracting top talent. You should have a knack for telling a story with data, consider yourself a default collaborator, and have experience encouraging the craft of recruitment. You should also be excited about building something new and instilling a healthy and collaborative team culture.

You will be accountable for building and optimising an EC Team, creating innovative recruiting strategies for your region and working with business teams globally. Leveraging data and relationships, you'll drive improvements to ensure a top-notch candidate experience and refine our attraction & selection processes and tooling.

On Day one you will

• Lead a team of early career recruiting professionals coaching them to build their careers. As a strong leader, you're an effective listener and facilitator using your experience and situational awareness to help your team continue their development path

• Bring a focus on data. You're excited by the role data can play in improving recruiting outcomes, individual performance, and processes. Your experience will help you and your team craft the best approach to working with our partners and building our candidate pipelines.

• Set clear goals. You're comfortable with being assessed on the efficiency of your team and drive collective accountability for the team's success as well as the way they achieve it

• Partner closely with key leaders. You'll be naturally curious and inquisitive, seeking to understand the what and the why and not afraid to ask if what we do today is the right way to approach tomorrow

• Care. You'll share our values and exhibit them in your actions and communication with colleagues and candidates. You'll want everyone you interact with to leave with an enhanced opinion of Atlassian and the recruiting function

• Oversee programmatic workforce planning, hiring processes, timelines, and metrics. Ensure we are on track to meet hiring targets while maintaining a high caliber of candidates and consistent, diverse pipeline.

• Identify and foster relationships with established and potential university and UR hiring partners. Collaborate with internal stakeholders to align university relations strategy, program and organizational goals.

• Develop and facilitate recruitment initiatives designed to increase candidate attraction, collaborating with Talent Brand.

• Regularly communicate University Recruiting metrics, KPIs and insights with key stakeholders, including members of the Executive Leadership Team. This includes evaluating performance and impact of university partnerships against predefined metrics and objectives.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Jira Align is expanding its footprint in India. We are looking for experienced engineers to join our India team and help us benchmark and scale our product to support some of the largest enterprise customers of Atlassian.

Our new Performance Management team will take on mission to create, adapt, and uphold standards for the Jira Align product's performance and to give all JA tech teams the resources they need to offer high-performing functionality through the provision of appropriate technology, tools, and procedures. This team will provide the best tool set, configurations and practices for benchmarking key customer journeys and integrate that in our release pipeline.This will allow our application developers to spend more time writing new code and less time debugging and fixing production issues.

An ideal candidate will possess most of the following requirements -

• Bachelors or Masters in Computer science in a related technical field or similar experience.

• 7+ years of experience in software development and architecture of highly scaled applications focused on performance optimisations.

• Fluency in the Microsoft tech stack / languages (.Net, C#, MSSQL, etc.), DB schema, Stored procedures, Indexing etc. with the ability to review code.

• An expert in software performance management and having working experience of benchmarking tools like jmeter, Tricentis or Neoload etc.

• Experience with hardware sizing and load-balancing to ensure high-availability and performance.

• Passion for tackling complex performance bottleneck challenges.

• Ability to work through ambiguities and deliver systematic value increments.

• Excellent written and verbal communication skills.

• Automate testing, deployment, and other tasks related to software delivery.

• Partner across engineering teams to provide solutions for org-wide programmes.

• Mentor and level up the skills of your teammates by sharing your expertise through knowledge sharing sessions.

• Participate in Agile software development including daily stand-ups, sprint planning, team retrospectives, show and tell demo sessions.

About Atlassian

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello... that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.

Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

About Cloud Transition Team

Atlassian's mission is to get our cloud-ready for every customer. As part of that vision, we want our SaaS offerings to be ready and widely adopted by enterprise customers. Enterprise customers make up the majority of our paid users and revenue.

The Cloud Transition organization is chartered to strengthen customer trust through enterprise-grade shared capabilities and delightful experiences.

As part of our cloud strategy, we are on a mission to get our SaaS offerings to be enterprise ready and widely adopted by enterprise customers. Our company goal of 100 million MAU requires mass adoption of our products by knowledge workers, which means building our mass adoption of our products by enterprises. Over the last three years, the Enterprise Transition team has laid the foundation to support enterprise customers with new offerings. In the next three years, we want to accelerate that adoption further to make our cloud-ready for every customer a reality.

The Enterprise Data Portability pillar within Cloud Transition organization primarily provides core features and platform capabilities to support large scale data movement within an enterprise to support various compliance requirements (data residency, backup-restore), cloud footprint optimisations (cloud-to-cloud migration or c2c) and trusted change (sandbox)

Enterprise customers consider the capability to move large amounts of data within and outside their cloud site as an important functionality for getting ready to use Atlassian's cloud offerings. Data portability today consists of different mechanisms and customer-facing features that allow the customers to manage their data in the form of cloud-to-cloud offerings, backup & restore and other import/export capabilities. It is a crucial part of our enterprise cloud readiness story and continues to be one of the top asks for cloud adoption.

With this program, we are trying to unify the platform and experience for the customers to guide them through the journey regarding what tools to use and when. It also encompasses providing a centralised data portability platform that can provide a skeleton to different feature teams in respective cloud products to easily integrate with the capabilities.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Your future team

Our Cloud Readiness organization has a mission to support large complex enterprises in building their trust in Atlassian. This trust is earned through addressing intricate compliance, security, isolation, and data transparency requirements of our largest and most sophisticated enterprise customers. We focus on developing Enterprise-grade platforms and collaborate across Atlassian to promote the adoption of the platform.

What you'll do

In this role as a Principal Engineer, you will report to the Head of Cloud Readiness Foundations and will be working across the enterprise cloud organization which serves the crucial functions for the whole company

• Collaborate with partners to get clarity on priorities, scheduling and scope of work

• Identify blockers, goals, success metrics ensuring awareness, OKR/roadmap awareness, and expectations

• Manage projects, process, partners and timelines

• Own the delivery of critical projects in a microservices environment

• Yearly/quarterly/sprint planning, and other Agile rituals

• Build an open, trusting, operationally mature culture

• Participate in hiring planning and other exercises

• Collaborate in technical/architectural discussions, provide direction, and drive decision-

Working at Atlassian India

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle. We call this TEAM anywhere.

Your future team: Search Platform

The Search Platform team is responsible for powering all of Rovo Search as well as search across all Atlassian products. Our mission is to make all our customers' data across Atlassian and third-party applications searchable securely and reliably through an insanely fast, globally scalable, enterprise grade search infrastructure.

In addition to unlocking enterprise knowledge through natural language search, much of Rovo AI also relies on search as a core capability for secure, flexible and quick access to relevant information which is instantly kept up-to-date. As the world of AI continues to move incredibly fast, so do we with our ‘ShipIt’ philosophy.

Your role

As a Senior Principal Software Engineer in the Search Platform team, you will help envision, build and evolve a cutting-edge platform for storing, indexing and searching massive volumes of unstructured data . You will use your deep expertise in search technologies and systems to solve some of our most complex problems including infrastructure, data and architectural challenges.

As a senior technical leader, you will be expected to lead other engineers to define our strategic technical direction, and to execute involved projects from design to launch. You will widely collaborate with other teams and leaders globally to influence, set expectations, gather inputs and communicate results. Your role is pivotal in identifying and driving step-change initiatives, ensuring Search and AI's transformative potential is realized across our offerings for all our customers.

Responsibilities:

• Collaborate with partner teams and internal customers to help define technical direction and OKRs for the Search Platform team.

• Collaborate with cross-functional teams to ensure seamless integration and deliver a world-class end-to-end search experience.

• Own key OKRs and end-to-end outcomes of critical projects in a microservices environment

• Champion best practices and innovative techniques for scalability, reliability, and performance optimizations.

• Own engineering and operational excellence for the health of our systems and processes. Proactively drive opportunities for continuous improvements and own key operational metrics.

• Continually drive developer productivity initiatives to ensure that we unleash the potential of our own team.

• Help hire and mentor engineers to build an open, innovative and operationally responsible culture.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.

What's the principal engineer role? As an Engineer well into your career, we know you're an expert at what you do and have a breadth of experience across multiple backend technologies. You take pride in being someone who more junior members look up to and sharing your expertise with others... That's why we're placing a heavy emphasis on leaning on your expertise to take on a high level of responsibility while being a role model and mentor to others on the team.

In this role, you'll get the chance to:

• Regularly tackle the largest and most complex problems on the team, from technical design to launch

• Deliver solutions that are used by other teams and products

• Determine plans-of-attack on large projects

• Routinely tackle complex architecture challenges and apply architectural standards and start using them on new projects

• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems

• Set the standard for thorough, meaningful code reviews

• Partner across engineering teams to take on company-wide initiatives spanning multiple projects

• Transfer your depth of knowledge from your current language to excel as a Software Engineer

• Mentor more junior members

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We are looking for a Senior Designer who’ll play a key role in our Cloud Transition Design team. You will report into the Design Manager for Cloud Movement Experiences - a team that is responsible for the journey and experience of enterprise customers transitioning their valuable data from data center products to cloud, cloud to cloud, and competitor products to cloud. You would be right to assume that this is a complex, challenging and exciting space! You will be joining an organization consisting of multiple teams across India, as well as Australia and Europe.

As a passionate and high-performing designer, you will lead strategic data movement design work and contribute to high-impact project work - all of which aims to deliver flexible and easy to use experiences to support our enterprise customers adopting and getting value from our cloud products faster. You will partner and collaborate with other Cloud Transition designers and design teams across the company. Together, you will create high-quality experiences that feel like they came from one set of hands and communicate a strong point of view. Contributing to design and enterprise experience in this space means you will focus on expanding our over 250,000 customer base in 190 countries, having direct impact for tens of thousands of customers and millions of users!

What you’ll do

• Be the voice and bring the perspective of design for your team

• Collaborate with product managers, engineering and other partners to define Cloud Movement strategy

• Plan and identify right-fit design frameworks and approaches for strategic and project-based design work

• Demonstrate design craft quality in low-fidelity and high-fidelity design concepts, including utilising design systems

• Regularly and effectively communicate your design plans and progress with design peers, design leadership and product & engineering partners

• Regularly run customer research and usability activities

• Demonstrate research & data-driven design decision making, as well as using your gut-instinct based on your own experience and knowledge

• Contribute to uplifting craft quality of design in your team, and to programs outside of Cloud Movement which aim to improve overall design capability.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Do you love product security and uplifting programs and capabilities? Are you excited at the prospect of enabling thousands of Atlassian product and platform developers to improve the security of their applications and infrastructure and ultimately improve the security of millions of users that use Atlassian products? We're looking for a Senior Security Engineer to join our team who thrives on working with development teams to secure their products across the software development lifecycle.

As a senior engineer you will be building automated tools, review platform and service designs and architecture and finding ways to empower engineering teams to build secure software by default. You will be involved in partnering with our security teams and leadership groups across Atlassian's vast footprint to uplift our security programs.

On your first day, we'll expect you to have:

• Demonstrated expertise and experience working in security-focused roles

• In-depth experience with application security, especially web application

• Significant experience in cloud security architecture and infrastructure

• Experience coding in Java, Python, or Go, and driving security-related engineering.

• Experience leading large-scale projects from start to finish and mentoring other security engineers

• Adept experience providing SME knowledge and guidance to stakeholders and engineering functions

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to develop in house tooling to support the team.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.
• You may get the opportunity to work on bug fixes, or develop product enhancements in conjunction with our Platform and Backend Engineering teams.
• You may get the opportunity to mentor and guide more junior team members in their day to day activities and career development.
• You may have the opportunity to progress within the product Support Team or move directly into other areas of the business, Engineering, Product, Customer Success, Sales, over time.

Product intro:
BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

Product Support intro:
Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16x5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

About the role:
As a Senior Product Support Engineer you will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers
• Be required to work out of hours on call weekend work on a rotating basis.

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience as a mid-level software engineer or equivalent, working with multiple programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

DevOps Engineer

• Collaborate with other operation teams in Ireland, Poland, and the United States.
• Learn Jenkins and GitHub Actions to develop build and deployment automations for various web applications across their life cycle management.
• Learn how to Automate and implement scalable, highly available application deployments in greenfield environments within AWS and Azure.

Team intro

As an DevOps Engineer, you will be joining a team comprised of engineers in Poland, Ireland, and the United States. We're a highly collaborative team with engineers at various skill levels to help everyone improve and grow. If you are the kind of individual who wants to deepen their technical knowledge while enjoying a good laugh & working with AWS and/or Azure, then this is the team for you.

About the role

As a DevOps Engineer you will:

• Work with Development, Product and Support teams to build high scalability and availability processes.
• Collaborate with other operation teams in Ireland, Poland, and the United States.
• Learn Jenkins and GitHub Actions to develop build and deployment automations for various web applications across their life cycle management.
• Learn how to Automate and implement scalable, highly available application deployments in greenfield environments and improve efficiency of SaaS infrastructures.
• Learn about and implement automation tools and scripts as necessary to evolve systems and processes that assist various development teams.
• Document implemented systems and processes across internal and external applications.

We are looking for you if you have:

• 0-1 year of experience in a DevOps, System Admin, Operations, or similar role.
• Basic knowledge of the Cloud Technology
• Basic knowledge of AWS and some of its services; EC2, RDS, VPC, etc.
• Basic understanding of Networking concepts such as NAT, Route Tables, and Private vs Public IPs.
• Basic knowledge in configuring and working with GitHub.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

DevOps Engineer - TestHub

• Build and maintain key infrastructure that is observable, stable, and performant
• Work with industry-leading technologies and cloud deployments
• Lead technical transformation and automation efforts that improve the customer experience and lowers maintenance overhead

Product intro:

Zephyr Enterprise is a robust test management solution managed independently outside the Atlassian ecosystem – offering real-time Jira integration.

Zephyr Enterprise meets the most demanding requirements around privacy and security (with enterprise-grade LDAP, SSO, Encryption in Transit and at Rest), provides enterprise-grade test planning, and offers support for multiple test automation workflows and frameworks, making it the perfect tool for consolidating teams that use disparate, homegrown automation solutions.

Go to our product page if you want to know more about Zephyr Enterprise.

You can even have a free trial to check it out 😊

About the role:

As a DevOps Engineer you will be helping build and maintain cloud-based infrastructure that supports hundreds of customer deployments, while enabling our development teams to efficiently build, deploy, and automatically test code changes and new capabilities. You can look forward to working with our best and brightest engineers, product managers, and support teams.

• Automate scalable, highly available application deployments, and improve efficiency and cost-effectiveness of infrastructure
• Implement code, automation tools, custom tools and scripts as necessary to evolve systems and processes
• Work closely with leaders across development, product, and support teams to build well-monitored, auto scaled, and highly-availability processes
• Leverage tools like Jenkins, Ansible, Rundeck, Zabbix, and terraform to reduce manual work, and build resilient, self-healing systems
• Document existing systems and processes for review by internal and external stakeholders

We are looking for someone who has:

• 5+ years’ experience as a DevOps or Site Reliability Engineer (SRE), or equivalent
• Deep experience with server host management and cloud infrastructure, preferably AWS
• Working knowledge of common cloud services, including: VPC, EC2, S3, CloudWatch, IAM, Route53, and RDS
• Expertise with software deployment tooling, such as Jenkins, GitHub Actions, Ansible, Rancher, and Kubernetes
• A strong understanding of Linux systems and administration
• Proficiency with scripting languages, like python, bash, and PowerShell
• English on at least a B2 level

You may also have:

• Experience managing relational/NoSQL databases, such as MySQL and MongoDB
• Experience with application/network load balancing, reverse proxies, ssh tunnels, or HAProxy
• Experience with AWS Lambda or other AWS managed services
• Experience with application security tooling and runtime security monitoring
• Excellent communication skills with ability to collaborate with technical and non-technical personnel

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Product intro

Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical. 

Go to our product page if you want to know more about Zephyr Test Management Products | SmartBear. You can even have a free trial to check it out 😊

About the role

Senior Software Engineer 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Job Description

The Zephyr for Jira product is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical. As a Software Engineer, you will be integral part of this transformation and will be solving challenging business problems and build highly scalable and available applications that provide an excellent user experience. Here are key responsibilities of the role –

Production Support Engineer

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to develop in house tooling to support the team.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.
• You may get the opportunity to work on bug fixes, or develop product enhancements in conjunction with our Platform and Backend Engineering teams.
• You may get the opportunity to mentor and guide more junior team members in their day to day activities and career development.
• You may have the opportunity to progress within the product Support Team or move directly into other areas of the business, Engineering, Product, Customer Success, Sales, over time.

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

 Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16x5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

 About the role

As a Senior Product Support Engineer you will:

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience as a mid-level software engineer or equivalent, working with multiple programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

 Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

DevOps Engineer

Team intro

As a DevOps Engineer, you will be joining a team comprised of engineers in Poland, Ireland, and the United States. We're a highly collaborative team with engineers at various skill levels to help everyone improve and grow. If you are the kind of individual who wants to deepen their technical knowledge while enjoying a good laugh & working with AWS and/or Azure, then this is the team for you.

About the role

As a DevOps Engineer you will:

• Work with Development, Product and Support teams to build high scalability and availability
• Collaborate with other operation teams in Ireland, Poland, and the United
• Configure Jenkins and GitHub Actions to develop build and deployment automations for various web applications across their life cycle management.
• Automate and implement scalable, highly available application deployments in greenfield environments and improve efficiency of Cloud
• Implement automation tools and scripts as necessary to evolve systems and processes that assist various development
• Document implemented systems and processes across internal and external

We are looking for you if you have:

• 3-5 years of experience in a DevOps, System Admin, Operations, or similar
• Experience working with Cloud Infrastructure, notably
• Experience with CloudFormation, Terraform, or Ansible
• Experience with CI/CD tools such as GitHub Actions or Jenkins

• Experience with Kubernetes & Helm
• Experience with Bash and Python
• Must have a good understanding of git, GitHub, and source code management
• Experience with Rancher, SonarQube, or Nexus a plus
• Experience with Azure a plus

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. 

About the role

As a Product Support Engineer you will:

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become progressively proficient with our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers
• Be required to work out of hours on call weekend work on a rotating basis.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience of developing in one or more of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to develop in house tooling to support the team.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.
• You may get the opportunity to work on bug fixes, or develop product enhancements in conjunction with our Platform and Backend Engineering teams.
• You may get the opportunity to mentor and guide more junior team members in their day to day activities and career development.
• You may have the opportunity to progress within the product Support Team or move directly into other areas of the business, Engineering, Product, Customer Success, Sales, over time.

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16x5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

About the role

As a Senior Product Support Engineer you will:

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers
• Be required to work out of hours on call weekend work on a rotating basis.

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience as a mid-level software engineer or equivalent, working with multiple programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior C++ Software Engineer

TestComplete

The successful candidate will work from our Bangalore office in hybrid model.

• Developing and maintaining the testing tool using C++.
• Collaborating with the team to implement and enhance backend functionalities.
• Tech stack: C++, Delphi, Windows programming (COM, WinApi), GUI (DevExpress)

Product intro

All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time nor patience to interact with apps that are buggy. This amplifies the need for tooling that promotes rapid test automation, and TestComplete is well suited to accomplish that.

Go to our product page if you want to know more about TestComplete.

You can even have a free trial to check it out 😊

About the role

As a Senior C++ Software Engineer, you will have the opportunity to contribute to the development and maintenance of key SmartBear products in the web, mobile, and desktop test automation market.

• Designing, implementing, and maintaining backend components using C++.
• Collaborating with the team to integrate frontend and backend functionalities.
• Participating in technical discussions and requirement analysis to support product development.
• Conducting code reviews and ensuring code quality.
• Developing and executing test cases to ensure product reliability.
• Collaborating with cross-functional teams, including developers, testers, UX designers, and product managers.

 We are looking for you if you have:

• Experience in software engineering in C++.
• 4+ years working developing BE solutions.
• Familiarity with Delphi (Even though we are moving away from it, it remains part of the source code).
• Experience with Windows Programming.
• Solid understanding of object-oriented programming.
• Knowledge of design patterns and performance best practices.
• Strong understanding of software development practices and tools.
• Solid problem-solving and analytical skills.
• Ability to work effectively in a team and communicate ideas clearly.
• Experience in CI/CD pipelines driving automation and quality and building SDK.
• BS degree in Computer Science, Software Engineering, or equivalent experience.
• English on at least B2 level.

Why you should join the SmartBear crew:

• You will have the opportunity to contribute to key product in the test automation market.
• We provide a collaborative and dynamic work environment that fosters professional growth and learning.
• We value work-life balance and offer competitive benefits and perks.
• We celebrate and embrace diversity and inclusion, recognizing that it leads to better outcomes.
• We are committed to ethical corporate practices and social responsibility, making a positive impact in the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world, including Galway, Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India.
• We've been recognized with major industry (product and company) awards, including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

This position is remote located in Mumbai. Candidates outside of these locations will not be considered. 

Responsibilities

• Account Executive, Mid-market will report to the Commercial Sales Manager
• Act as a primary point of contact and the face of GitLab for our Mid Market prospects.
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
  • document the buying criteria
  • document the buying process
  • document next steps and owners
  • ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker

Requirements

• A true desire to see customers benefit from the investment they make with you
• 5+ years of experience with Mid-Market sales
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.

Hiring Process

Additional details about our process can be found on our hiring page.

Compensation

You will typically get 50% as base and 50% based on commission. See our market segmentation for typical quotas in the Sales. 

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

#LI-YP1

An overview of this role

This role will be part of Data Governance and Data Quality team that comes under the larger umbrella of Data and Insights organisation. The Data Governance and Data Quality Analyst will collaborate with cross-functional teams to implement and enforce data governance standards, manage data catalog, perform data quality assessments, and contribute to the overall success of the Data governance and data quality program and roadmap.

What you'll do 

• Contributes in building data dictionary and implementing business requirements for Data Catalog
• Coordinates with data domain stewards and subject matter experts to define/validate business definitions for data elements, review data lineage and maintain metadata for data elements
• Review existing data quality rules, profile the data, analyze current data quality results, and compare to business requirements to identify gaps and enhancement opportunities
• Perform data profiling and analysis to identify data anomalies, inconsistencies, and areas for improvement
• Executes/Supports the implementation of approved data definitions, policies, standards, data access reviews, and dashboard statistics
• Develops and distributes data governance and data quality dashboard

What you’ll bring

• Bachelor’s degree in a quantitative discipline or relevant experience
• 1+ years experience in an analytics role or data governance role or equivalent experience/training
• Working knowledge of analytical tools, SQL or similar coding language, and relational databases
• Hands on experience in building dashboards using Tableau
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and presentation skills to effectively convey complex concepts to both technical and non-technical audiences.
• Self-motivated and able to collaborate with others in the team in a fully remote working environment.
• Ability to work in a highly agile, intensely iterative environment.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The IT Enterprise Applications Engineering job family is responsible for the implementation and operational ownership of all Enterprise Applications.

We are looking for candidates based in India or the Philippines willing to work US Central Timezone. 

What You’ll Do  

• Lead or participate in the design and development of complex software applications.
• Provide technical insights and recommendations to ensure that applications are scalable, maintainable, and aligned with the organization’s long-term goals.
• Investigate and resolve complex technical issues and system outages.
• Perform root cause analysis and implement preventive measures.
• Create and maintain comprehensive documentation of application architectures, configurations, and processes.
• Work closely with cross-functional teams, influencing decisions related to integration with other systems, data management, and overall system architecture.
• Normally receives no instructions on routine work, general instructions on new assignments.
• Acts in alignment with GitLab communication framework.

What You’ll Bring 

• 2-3 years of experience in a system development role, ideally with enterprise SaaS software model.
• Hands-on developer experience across multiple platforms: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Revenue Accounting

Senior Revenue Accountant

The Senior Revenue Accountant will report to the Manager, Revenue Accounting or above.

Senior Revenue Accountant Responsibilities

• Apply ASC 606 and company revenue recognition policies.
• Review and summarize customer contracts for proper revenue recognition in accordance with company policy and revenue recognition accounting standards
• Key contributor in the monthly financial close, ensuring accurate and timely recording of transactions and the completeness of financial statements
• Work on revenue team projects and process improvements.
• Ensure correct application of internal controls.
• Work towards becoming a subject matter expert on revenue and ASC 606.
• Supports and trains junior team members as required by the Manager, Revenue Accounting or above.

Senior Revenue Accountant Requirements

• Extends the Revenue Accountant (Intermediate) Responsibilities
• Strong working knowledge of US GAAP principles and financial statements, including ASC 606 and multi-element experience
• 3-5 years of related accounting experience, public company accounting experience is a plus
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results
• Experience with Netsuite, Zuora or Revpro considered an advantage
• International experience preferred.
• Detail-oriented, self-directed and able to effectively complete tasks with minimal supervision

Hiring Process

• Candidates for the Vice President, Revenue can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
• Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
• Meet with PAO for 50 minutes
• Meet with Senior Director, Revenue Accounting for 50 minutes
• Meet with other Key Reports and Key Finance Leaders - for 30 minutes each
• Meet with People Business Partner for the CFO Organization for 25 minutes
• Meet with VP of Finance for 50 minutes
• Meet with CFO for 50 minutes

Additional details about our process can be found on our hiring page

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Strategic Enterprise Account Executive, India - remote role (Must be based in Mumbai)

The Strategic Enterprise Account Executive  is a grade 8.

Responsibilities

• Strategic Enterprise Account Executive will report to an Area Sales Manager or Regional Director.
• Support GitLab for our strategic and large prospects within our West Territories.
• Contribute to root cause analysis on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Take ownership of your book of business
  • document the buying criteria
  • document the buying process
  • document next steps and owners
  • ensure pipeline accuracy based on evidence and not hope
• Contribute to documenting improvements in our sales handbook.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Travel as necessary to accounts in order to develop relationships and close large opportunities
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota.
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports as requested
• Update and maintain Sales’ database as appropriate
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Respond to RFP's and follow up with prospects.
• Develop an account plan to sell to customers based on their business needs.
• Build and strengthen the business relationship with current accounts and new prospects.
• Recommend marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of major account management and control
• Work under minimal supervision on complex projects
• Proven success with B2B software sales
• Experience selling into large organizations
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator (written/verbal), strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we're looking for. If you're reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Performance Indicators

As with all roles in the Sales Department the Strategic Enterprise Account Executive participates in the Sales KPIs.

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