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Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

As a Community Specialist, you'll play a pivotal role in nurturing and growing our vibrant user community. You'll be the driving force behind fostering engagement, facilitating discussions, and providing valuable insights to enhance our products and services. Collaboration with internal teams such as marketing and product management will be key as you represent the voice of our community within Lucid.

In this dynamic role, you'll have the opportunity to shape the direction of our community strategy with a particular focus on amplifying the community’s reach and activity. You'll be the face of Lucid to our users and an important part of their daily experience with Lucid, embodying our values of innovation and excellence in every interaction. 

Responsibilities:

• Work with the community team to cultivate and maintain a thriving community for all Lucid users. Build and execute a community strategy that supports Lucid’s business objectives and serves as a tool for specific teams.
• Build product expertise by completing product support training. Answer community posts and customer tickets, providing thoughtful and timely responses to users. Engage in inspiring conversations about best practices with encouragement and insight.
• Moderate community discussions and analyze community metrics to measure engagement, identify trends, and inform strategic decisions.
• Design and implement digital marketing strategies via cross-functional partnerships to increase community visibility and engagement.
• Promote the community through various channels including social media, email campaigns, and webinars. 
• Drive meaningful activity in both the community and Lucid’s products through compelling content, events, contests, and other engagement programs. 

Requirements: 

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
• Knack for detail, goal-setting, and project management.
• Proactive and self-motivated, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Analytical mindset, with the ability to interpret data and derive actionable insights.
• Ability to navigate ambiguity and tackle unsolved problems with energy, innovation, and passion.
• Strategic thinking skills to build, share, and execute community vision in a fast-paced and dynamic work environment.

Preferred Qualifications:

• Background in digital marketing, content, social media, events, or support roles.
• Basic understanding of digital marketing channels such as SEO, social media, and email marketing principles, as well as web analytics. 
• Experience with copywriting.
• Familiarity with SaaS products and the technology industry.
• Experience organizing and hosting virtual or in-person events.

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

Lucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. This internship is in a part-time capacity starting in August through the fall semester.

Responsibilities: 

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Engage with our users in the Lucid Community
• Investigate and process customer requests for cancellation and refunds over email
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
• Research accounts in which payments have been posted and customer disputes activity
• Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
• Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally)
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Preferred Qualifications:

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience

#LI-AM1 

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

We are looking for a rockstar Product Manager that will focus on our suite of products that help teams collaborate, generate ideas, and create actionable business decisions. You will be joining a vibrant team of PMs, UX Designers, Engineers and QA Specialists that work on everything from high-value, tailored solutions for specific personas; to the user experience of working with data and diagrams together; to the innovative technical platform that makes it all possible. Are you a natural mentor and a great teammate? Do you have a passion for elegant solutions and user experiences? Are you drawn to work that is different every single day? If this is you, let’s talk!

Responsibilities: 

• Work closely with UX, Engineering, Marketing, Sales, and other Product teams
• Become an expert in our customers, their motivations, goals, and needs
• Deliver on key business outcomes measured by top level business metrics
• Own product features and/or themes through their creative cycle: ideation, specification, development, release, analysis, and iteration
• Perform qualitative and quantitative research to discover feature ideas and validate them before development
• Work closely with UI/UX designers to ensure an excellent user experience in our product
• Work with engineers to help guide feature development
• Effectively leveraging metrics to understand usage patterns and the effectiveness of features using quantitative analysis to find opportunities for optimization
• Effectively plan and prioritize work across multiple projects, and communicate priority to relevant stakeholders
• Be responsible for affecting key performance indicators
• Other duties as assigned

Requirements: 

• Bachelor’s degree
• Track record of improving core business and product metrics, especially in B2B SaaS environments
• Ability to de-risk: can be creative and come up with ways to validate hypotheses quickly
• Ability to talk with anyone from engineers to enterprise sales reps, solution engineers, executive-level customers, internal stakeholders, and end users, each in their own language
• Understand how to create simple and intuitive user experiences
• Excellent working relationship with engineering and UX
• Proven ability to take feedback and learn fast

Preferred Qualifications: 

• Strong eye for polish, design, and brand within a product
• Experience with document-centric solutions within the Software as a Service (SaaS) domain
• Experience working with SaaS tools administrators
• Experience with rapid prototyping and learning techniques, including AB/multivariate testing
• Strong understanding of digital products and productivity workflow

#LI-DA1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Join Lucid Software as a Product Manager and spearhead the development of AI features that solve real user problems. Are you adept at harnessing AI to enhance visual collaboration and user satisfaction? We’re looking for someone who can translate our vision of AI into practical, innovative solutions that address our users' needs.

In this pivotal role, you will collaborate across teams to ideate, develop, and deploy AI functionalities that make our products more intuitive and effective. You'll be at the forefront of integrating cutting-edge AI into our visual collaboration tools, directly improving how our users interact with our technology.

Embrace a role where your expertise in AI directly contributes to solving user challenges and advancing Lucid’s mission.

Responsibilities: 

• Utilize knowledge of AI principles and applications to influence product development, leveraging hands-on experience in professional settings.
• Take ownership of developing and launching AI-powered features and products for Lucid's active users.
• Collaborate with multiple product teams and other PMs to rapidly test, de-risk, and validate new technologies and innovative canvas experiences.
• Manage product features or themes throughout their lifecycle, including ideation, strategy, discovery, validation, definition, delivery, release, analysis, and iteration.

Requirements:

• 0-2 years of experience in product management at great SaaS product companies
• Experience with products and features powered by AI/ML
• Experience with rapid testing, learning, and derisking techniques, including user research/contextual inquiry, prototype testing, beta programs, and phased releases
• Track record of strong partnerships with engineering and design leaders on both technical and design-heavy projects 
• Ability to thrive within a team, fostering strong relationships with colleagues across various departments.
• Eager to engage in rapid experimentation and innovation, demonstrating flexibility and a proactive approach to problem-solving.

Preferred Qualifications:

• Keeping up with rapidly evolving AI landscape and latest technologies 
• Actively use AI in your daily work and personal projects to solve real-world problems, demonstrating a hands-on approach to technology application.
• Bachelor's degree

#LI-DA1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

As a Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid’s customers. You'll help launch Lucid's newest products and features and have the opportunity to impact how we help thousands of people around the world. You will be expected to drive solutions with professional communication and internal cross-collaboration with our Product and Engineering organization. As a technical point of contact, you will be responsible for aligning with Customer Success and Sales to ensure effective and efficient communication with these customers. Understanding the core Lucid business strategy and working to help enable that strategy through our daily work is key to our team’s success.

Responsibilities:

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Address and resolve customer issues within the community promptly and effectively. Actively engage in community discussions by offering valuable insights and answers
• Develop and iterate on Team Strategy to better serve our customers and meet our Business goals. 
• Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time.

Requirements:

• 2 years practical work experience and/or a Bachelor's degree with a strong academic performance.
• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally) including over the phone with our strategic customers as needed
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Preferred Qualifications:

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience
• Experience with log management software such as Splunk or Loggly
• Experience with any coding language 
• Basic Project Management experience

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid’s customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer’s ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.

Responsibilities:

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives 
• Contribute unique insights and experiences with customers to enhance Lucid’s value story
• Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
• Develop and maintain expertise in Lucid’s products
• Contribute to innovating on and developing new and existing service offerings
• Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements

Requirements: 

• 2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
• Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
• Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
• A passion for helping others become wildly successful at achieving their business objectives
• Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
• Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers

Preferred Qualifications:

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
• Experience with large rollouts of productivity / collaboration software
• Experience working in similar SaaS organizations delivering collaboration tools
• Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

As a Software Engineer at Lucid Software you will be helping to build our world-class web applications that push the boundaries of what is possible in your browser. They are powerful HTML5/JavaScript applications that use a state of the art tech stack like Angular, TypeScript, Scala, and AWS to craft a user experience that feels like a desktop application. 

We are looking for extraordinary Software Engineers to join our team once they have completed their schooling this coming spring, 2025. We want developers who are ready to build creative applications that customers love. You will have a significant influence on our strategy by helping to define product features, drive the system architecture, and spearhead best practices to create a quality product. If you know how to deliver, are deeply technical and highly innovative, and relish the opportunity to delight customers with pioneering solutions to challenging problems, we want to talk to you!

Responsibilities:

• Design, develop, test, deploy, maintain, and improve software
• Manage project priorities, deadlines, and deliverables
• Collaborate with team members to set and achieve team goals
• Other duties as assigned

Requirements:

• Will have completed a BS or MS Degree in Computer Science or in a related technical field with a minor in Computer Science
• High academic performance in Computer Science courses
• Commitment to teamwork and strong communication skills (to both business and technical partners)

Preferred Qualifications:

• Experience with JavaScript
• Experience with CSS/HTML/DOM manipulation
• Understanding of MySQL or other relational database
• Bias towards finding solutions vs. shutting down ideas
• Detail oriented and organized

Important Note: These qualifications are what we are generally looking for but don’t expect you to meet them all.  We know that everyone is an individual and brings with them additional knowledge and capabilities that will bring value with them to the job.  We have an excellent mentorship program to help new employees come up to speed.  If you tick off half or so of the bullet points and the others sound like areas you want to develop in, please apply.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

We are looking for a smart, inquisitive, passionate, organized, and creative individual to join the Solution Engineering (SE) team. This role will work directly with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. As the technical point of contact throughout the sales cycle, you will be essential to Lucid’s success by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients.

Responsibilities:

• Create and deliver custom technical demos of the Lucid product suite to prospects and customers
• Become a respected product expert internally and source of knowledge for customers
• Creative and strategic problem-solving to identify and solve inefficiencies in SE team operations
• Answer security-related questions and alleviate concerns
• Engage frequently with Product and Engineering teams to relay customer challenges and successes
• Other duties as assigned

Requirements:

• 1-2 years of relevant experience in a technical or customer-facing role 
• Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative
• Demonstrate interest in customer success
• Excellent written & verbal communication skills, including presentation acumen
• Detail-oriented, organized, and a good team player
• Bias towards finding solutions vs. shutting down ideas
• Can relate to Lucid Software's products and culture
• Can easily thrive working in a fast-paced, start-up-type environment
• Experience working in a customer-facing environment

Preferred Qualifications

• Able to work in our Raleigh, NC office occasionally, 1-2 times a week
• Experience working in a customer-facing role, in sales, or at a SaaS company
• Experience with coding, Excel formulas, or other technical software tools
• Familiarity with Cloud Networking Architecture or Information Security is a plus
• Design savvy and familiar with current UX design trends
• Experience with SCRUM/Agile methodologies

#LI-MG1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

The Customer Success Team plays a central role at Lucid Software, ensuring that our most valuable customers are able to maximize the value they obtain through adoption of our products. Each Customer Success Manager (“CSM”) serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through the Lucid Suite.

Responsibilities:

• Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer’s workflows across Lucid’s core use cases, and articulate how Lucid helps customers achieve their business outcomes
• Determine, build, and adopt strategies to create meaningful ways to help companies achieve business objectives through ongoing adoption of the Lucid Suite
• Form and deepen relationships with key contacts - from individual contributors to management and executive stakeholders - and navigate organizations, understanding decision hierarchies in order to deepen partnerships and nurture champions
• Establish a foundation for success with each new account by partnering with Professional Services, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns
• Manage a book of business effectively, prioritizing account engagement based on need while coordinating multiple workstreams
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, understand customer priorities and needs, and continually drive successful product adoption
• Act as the voice of the customer within Lucid, serving as the primary interface for key customers to ensure customer needs and questions are resolved in a timely manner
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Work with account teams and go-to-market leadership to improve internal processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite
• Other duties as assigned

Requirements:

• Bachelor's degree with strong academic performance
• 4 years of experience in CX, Consulting, or similar customer facing roles
• Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users
• Proficiency using a variety of tools to manage customer relationships

Preferred Qualifications:

• Experience supporting enterprise customers
  Experience working with a technical SaaS product
• Empathy and a passion for problem solving
• Outstanding task management skills across a varied set of responsibilities 
• Ability to thrive in a fast-paced, scale-up SaaS environment
• Bias towards finding solutions vs. shutting down ideas

#LI-KB1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Our product engineering team is looking for a detail-oriented, solution-focused and collaborative Technical Project Manager, to bring strong project management and Scrum Master expertise to our cross-functional product engineering teams.

As the Technical Project Manager, you will be the person who coordinates behind-the-scenes to make sure our most critical engineering projects are completed and delivered on time, from conception through delivery, including resource management, dependency mapping,  scheduling and development of project plans and reports. The Technical Project Manager must manage all factors that determine project success to ensure delivery within time, cost and quality parameters.

Responsibilities:

• Collaborate with key stakeholders to manage the tactical execution process, from creation to delivery, of product engineering projects.
• Monitor scheduling, project flow, dependency mapping, planning and resource management from accepted concept through delivery for product engineering projects.
• Manage the development, maintenance and distribution of complex status reporting to manage and communicate expectations and potential risks across the organization. 
• Identify and escalate issues to leadership, as appropriate.
• Facilitate effective and efficient meetings including all Scrum ceremonies and daily stand-ups.
• Escalate and radiate impediments for resolution and assist with identifying and mitigating risk.
• Maintain transparency into the team’s work through Agile tools and metrics. Track and communicate team progress. Leverage data to measure & monitor progress. (Burndown charts, etc.) 
• Engage multiple roles and stakeholders in critical discussions for consensus building.
• Help identify external dependencies and assist the Product Manager and Engineering Managers in planning and facilitating the maintenance of the team backlog.
• Acts as a point of contact for project team members, clearly and consistently communicating the needs of the organization.

Requirements: 

• 1+ years experience in a Technical Project Management role working with software engineering teams
• You have a strong understanding of Project Management principles and appropriate agile methodologies and processes.
• Experience working in a SaaS company with an agile environment.
• You take ownership of problems and never shy away from a challenge.
• You are flexible and tolerate ambiguity while still operating effectively.
• You are a self-learner, willing to learn new skills, industries, and platforms—including the most technical aspects and use cases at Lucidchart

Preferred Qualifications:

• Certified Scrum Master
• Solid understanding engineering’s role within an organization
• Project management qualification (PMP) or equivalent
• Proficiency in project management software tools such as Asana and Jira

#LI-DA1