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deep insights into the Atlassian community

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Field Operations team's mission is to support the global field advisory services teams with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success.

We're hiring a Field Operations Specialist for our Partner Program with a background in Customer Service and program support management. You will report to the Field Operations Team Lead based in the Philippines. Here, you'll provide the support for both of our internal teams and customers to support Partners. You will play an important part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.

Responsibilities

What you'll do

• You will use your background in B2B or B2C customer service to provide support for our internal sales team and external customers.

• You will demonstrate your customer support skills to delight both stakeholders and external customers.

• You are going to learn new systems and processes to support Partners.

• You will work with a geographically dispersed team and other departments to provide a seamless customer experience, including Sales, Finance, Channel Operations and Partner Program.

• You will aim to live the value of “Don’t #@!% the customer.”

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description

As a Business Process Associate, you will drive continuous improvements to the way our Field Operations teams get things done. The ideal candidate is someone who can identify process gaps and propose improvements to improve processes. If you are highly analytical and can expertly navigate and create processes independently, this opportunity might be for you.

In this role:

• You get to facilitate workshops, create and update process documentation

• You will be working with business owners and IT to prioritize issue resolution

• You will participate in user acceptance, smoke testing, and implementation activities

• You'll get to systematize and process issues for triage and resolution

• You are to Identify process improvements to reduce critical issues and increase efficiency

• You will track metrics across improvements, defects, and raised issues

• You will troubleshoot system issues prior to raising it to IT

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.

Your future team

Atlassian is in search of a Credit and Collections Manager to take on a pivotal role in overseeing the credit management process, managing the Accounts Receivable portfolio, and ensuring timely collections to optimize cash flow.  The responsibilities include assessing credit risk, executing collection strategies, fostering strong customer relationships to drive sustainable growth and continuous dedication to process improvements.

If you believe you are ready to be part of an amazing company, we'll be glad to have you on board.

Key responsibilities

Credit Check Management

• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures.

• Collaborate closely with sales teams to align credit decisions.

• Report any potential customer credit issues to effectively minimize and mitigate risk.

• Develop and implement new strategies and reporting methods to further enhance the credit management process.

Collection Management

• Oversee the collections process, ensuring successful achievement of the collection targets

• Ensure the collection process are conducted in adherence to company policy.

• Develop and implement innovative collection strategies to increase effectiveness of the collection process.

• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy.

• Manage escalations and resolve high-level disputes.

• Oversee and approve write-off for uncollectible debts

• Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD).

• Report on collection activity and accounts receivable status

• Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns.

• Identify the process pain points and work with Finance Technology team to develop a solution.

Accounting Close, Reporting and Compliance Task

• Ensure that tasks and reporting deliverables for month-end and quarter-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.

• Collaborate with Finance Technology teams to address technical challenges that may impede the timely closure of the accounting period.

• Ensure compliance to internal controls and accounting policies

• Collaborate with different accounting teams on tasks related to receivables.

• Adherence to SOX controls and implementing compensating controls to prevent process deficiencies.

• Supervise the fulfillment of audit requirements for both external and internal auditors of the company.

• Execute ad hoc duties and other related activities as needed and directed.

People Management

• Provides daily supervision and guidance to the accounts receivable staff.

• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.

• Ensure that team productivity analysis and individual KPI metrics are regularly updated.

• Performs volume and capacity analysis to ensure headcount requests are properly justified.

• Promote process simplification and a continuous improvement mindset among the accounts receivable staff.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for an outstanding Employee Relations Partner with a passion for delivering appropriate solutions for employees and leaders, while contributing to our team culture. You'll be joining the People Team at a very exciting time as we continue to grow and scale our business!

This ER Partner will be responsible for providing employee relations support for APAC, including resolving employee concerns and supporting people leaders in navigating complex employee issues. This is a phenomenal opportunity to work on novel issues in an exciting environment at a company that is in the midst of scaling.

You should thrive in a fast-paced environment and be comfortable with change and the ambiguity that sometimes comes with it. You are enthusiastic, flexible in your approach and open to learning. You have strong coaching muscles, while leading with empathy and balance.

In this role you'll get to:

• partner with HRBPs and other cross-functional departments on investigations and recommendations on next steps and/or disciplinary action

• investigate and resolve high-risk concerns and employee grievances, including claims of harassment, discrimination, retaliation, or other violations of company policy,

• work with, mentor, and train managers to appropriately address and manage complicated performance management scenarios

• come in as a subject matter specialist on employment law and Atlassian policies, procedures, practices, and partners to resolve issues as needed

• use data to identify employee relations trends and dedicatedly provide preventative trainings, systems processes

On your first day, we will expect you to have:

• have extensive Employee Relations experience in a fast-growing company.

• demonstrate extensive knowledge in ER practices and processes, including investigations and performance management.

• expertise in Australian employment law, policies, procedures, and regulatory compliance.

• experience advising on a wide range of employee populations, including educating business leaders on appropriate performance management practices and fundamental employment law concepts.

• strong skills in anticipating and identifying problems and use good judgement and fact-based analysis to develop effective and efficient solutions.

• ability to listen and clearly articulate a point of view and recommendations both in speaking and writing

It's also great if you:

• are from a tech or startup organization

• have a background in human resources

• are familiar with employment laws

• have an understanding of employment law and practices in other APAC locations outside of Australia.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Field Operations team's mission is to support the global field advisory services teams with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success.

We're hiring a Field Operations Specialist for our Partner Program with a background in Customer Service and program support management. You will report to the Field Operations Team Lead based in the Philippines. Here, you'll provide the support for both of our internal teams and customers to support Partners. You will play an important part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.

Responsibilities

What you'll do

• You will use your background in B2B or B2C customer service to provide support for our internal sales team and external customers.

• You will demonstrate your customer support skills to delight both stakeholders and external customers.

• You are going to learn new systems and processes to support Partners.

• You will work with a geographically dispersed team and other departments to provide a seamless customer experience, including Sales, Finance, Channel Operations and Partner Program.

• You will aim to live the value of “Don’t #@!% the customer.”

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Sales Support Specialist to provide post-sales support for our Enterprise clients. This role will play an integral part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings. This role will be reporting to the Enterprise Post Sales Support Manager and will support our EMEA-based customers. To help our teams work effectively, we are looking for someone based in the Philippines, amenable to work between 2pm-11pm PHT.

In this role, you’ll get to:

• You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.

• You will demonstrate exceptional customer service skills that will delight your customers.

• You are going to learn new systems and processes to support post-sales activities for Enterprise customers.

• You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Enterprise Deal Operations, and Finance.

• You will be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customer.”

• You will use your innovative mind in identifying process gaps to recommend effective solutions and process improvement ideas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• You will maximise customer retention rates through inside sales techniques over the phone and email

• You will look after a high-volume of sales opportunities through different platforms and products in the South East Asia market

• You will manage renewals across differing engagement models (enterprise subscription renewal outreach, proactive cloud migration outreach, proactive expansion outreach)

• You are going to increase customer awareness of Atlassian's product portfolio to find opportunities for platform migrations and up-selling during the renewals cycle

• You will maintain an understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We offer the flexibility of remote work. To ensure effective teamwork and collaboration, you must be based in the Philippines.

What you'll do

• Manage the complete purchasing life cycle, starting from the initial request to final closure. This includes handling requisitions, purchase orders, and finalizing POs.

• Deliver outstanding customer service by promptly addressing concerns, conducting thorough research, and providing guidance on procurement issues through the procurement help channel.

• Cultivate strong relationships with internal business clients and facilitate efficient communication between suppliers and user departments.

• Evaluate and improve departmental expenditures, suggest procedural enhancements, and supervise credit card reconciliation.

• Develop and execute process improvement projects.

• Undertake extra responsibilities and special projects as needed.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We offer the flexibility of remote work. To ensure effective teamwork and collaboration, you must be based in the Philippines.

What you'll do

• Manage the complete purchasing life cycle, starting from the initial request to final closure. This includes handling requisitions, purchase orders, and finalizing POs.

• Deliver outstanding customer service by promptly addressing concerns, conducting thorough research, and providing guidance on procurement issues through the procurement help channel.

• Cultivate strong relationships with internal business clients and facilitate efficient communication between suppliers and user departments.

• Evaluate and improve departmental expenditures, suggest procedural enhancements, and supervise credit card reconciliation.

• Develop and execute process improvement projects.

• Undertake extra responsibilities and special projects as needed.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.

Your future team

We’re looking for a Procurement Systems & Tech Specialist to join our Procurement systems and technology team.

As a Procurement System and Technology Specialist at Atlassian, you'll play a vital role within our global procurement team. Reporting to the Procurement Systems and Tech Manager, you'll be responsible for maintaining and optimizing our procurement systems and technology landscape. You'll work alongside a team of dedicated professionals to ensure smooth operations and drive continuous improvement in our technology infrastructure.

As a Systems and Tech Specialist within the procurement team, you will collaborate closely with various stakeholders across Atlassian to contribute to the vision for procurement systems and technology. Your role involves working alongside our ACE team to ensure seamless functioning of procurement systems and technology landscape, implementing changes effectively, driving efficiency transformation initiatives and strategies, and enhancing the user and team experience.

What you'll do

• Collaborate with the Procurement team to maintain and optimize our procurement technology and systems landscape.

• Implement minor and major changes to existing systems with the collaboration with our ACE/IT team, ensuring minimal disruption to production environments.

• Maintain thorough documentation outlining solution design and architecture for clarity and transparency.

• Evaluate new technologies to enhance the development and implementation of procurement systems, as well as the technology roadmap.

• Partner with cross-functional teams to gather requirements and ensure alignment throughout development and implementation.

• Utilize data insights to inform procurement operations and strategy, facilitating informed decision-making.

• Stay informed about software, cloud services, Artificial Intelligence and technology industry trends, providing expertise and insights to drive strategic initiatives.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.

Your future team

Atlassian is seeking a Senior Accounts Receivable Project Specialist who will support various Accounts Receivable initiatives and transformation projects.  The role is crucial as it encompasses the entirety of project management, from initial planning to full implementation. Responsibilities include managing changes, identifying project risks, collaborating with a diverse team to achieve project objectives, and consistently updating stakeholders on the progress of the project.

If you believe you are ready to be part of an amazing company, we'll be glad to have you on board.

What you'll do

In this role, you’ll get to:

• Participate in the planning, execution and completion of projects, ensuring they are delivered on time and meet quality standards.

• Coordinate with the AR team and other stakeholders to gather key requirements, document these requirements, and discuss them with the Finance Transformation and IT teams.

• Discuss technical solutions and process design options to stakeholders and ensure AR team’s feedback is collected.

• Responsible for creating UAT scenarios and performing UAT testing to ensure minimal disruption in AR operations.

• Escalates project issues and risks appropriately to the AR Program Manager.

• Prepare project go-live checklists to ensure that AR SOPs, policies, and control narratives are updated.

• Ensure the project cutover runs smoothly and that any issues arising post-launch are resolved promptly.

• Support the AR team in the transition, implementation, and adaption to the new process until a stabilized state is achieved.

• Manage the day-to-day operational aspects of running multiple projects.

• Drive the standardization and process optimization to enhance business operational outcomes.

• Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams.

• Coordinate with IT to drive resolutions on operational issues and pain points.

• Perform ad-hoc tasks and other related functions as required and instructed.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.

We have an opportunity for Senior IT Auditor to join the Internal Audit team in the Philippines. This role will be reporting to the Internal Audit Manager. You will be working across our SOC, SOX and operational audit programs, responsible for coordinating and executing audit activities across our global presence and helping us continually improve our technology processes and controls.

If you have experience in compliance programs at public companies and are looking to bring your knowledge and creativity to a rapidly growing, highly innovative technology company, we want you to join us!

In this role, you'll get to:

• Perform and document process walkthroughs, design and execute test procedures to ensure compliance to frameworks 

• Advise process owners regarding potential control or process enhancements

• Provide regular updates to Internal Audit Managers

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we've built a billion dollar, fast-growing business based on high-quality products, free trials and a focus on customer satisfaction. Interested evaluators convert to paying customers, activating a prolific "Flywheel" that has delivered 250,000+ customers to date. Our Product Advocate team comes into play before or during a customer's evaluation journey, and serve as the product experts to help connect our solutions with their needs. We inspire trial activations and purchases by supporting customers with recommendations and resources based on our deep product knowledge of features. In turn, we provide our product and marketing teams with customer feedback & insights to guide roadmap prioritisation and messaging optimisation.

We need folks who are passionate about giving accurate, helpful information to our pre-evaluators and evaluators so they can make an informed decision. We rely on our products, and our knowledgeable team of Product Advocates explaining the benefits of those products, to increase revenue.

As a Senior Product Advocate, your primary goals are the success and enablement of our SMB customers and the rest of the Product Advocate team. A successful Senior Product Advocate will:

• Assist customers with complex product questions via chat, email, video calls and live demos.

• Staff multiple weekly Q&A sessions for our product demos

• Run outbound calls for department-led marketing projects

• Assist other teams with product questions

• Help team members craft articulate, informed responses when questions and escalations arise.

• Analyze customer data to understand trends plus coach and enable teammates and new hires.

• Uncover ways to optimize the SMB product support experience, help scale our resources, and increase satisfaction

• Provide customer insights for most cases, turning feedback and customer metadata into relevant insights for our Marketers and Product Managers

• Ownership of some OKR analysis, team training projects and implementing system/process changes

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description

As a Business Process Associate, you will drive continuous improvements to the way our Field Operations teams get things done. The ideal candidate is someone who can identify process gaps and propose improvements to improve processes. If you are highly analytical and can expertly navigate and create processes independently, this opportunity might be for you.

In this role:

• You get to facilitate workshops, create and update process documentation

• You will be working with business owners and IT to prioritize issue resolution

• You will participate in user acceptance, smoke testing, and implementation activities

• You'll get to systematize and process issues for triage and resolution

• You are to Identify process improvements to reduce critical issues and increase efficiency

• You will track metrics across improvements, defects, and raised issues

• You will troubleshoot system issues prior to raising it to IT

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Sales Support Specialist to provide post-sales support for our Enterprise clients. This role will play an integral part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings. This role will be reporting to the Enterprise Post Sales Support Manager and will support our EMEA-based customers. To help our teams work effectively, we are looking for someone based in the Philippines, amenable to work between 2pm-11pm PHT.

In this role, you’ll get to:

• You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.

• You will demonstrate exceptional customer service skills that will delight your customers.

• You are going to learn new systems and processes to support post-sales activities for Enterprise customers.

• You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Enterprise Deal Operations, and Finance.

• You will be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customer.”

• You will use your innovative mind in identifying process gaps to recommend effective solutions and process improvement ideas.

As a GL/Payroll Accountant at GitLab, you'll support the external audit processes, working directly with the external auditors and internal team members from Technical Accounting and Accounting Operations to drive results. 

What you'll do in this role 

• Work with the Payroll and Stock teams to prepare payroll and stock tax (RSUs, Options, ESPP) journal entries
• Have experience with international subsidiaries, PEO providers, and recording and reconciling in multiple currencies
• Perform reconciliations for all payroll-related general ledger accounts and investigate variances
• Perform monthly and quarterly flux analysis over payroll-related accrual and expense balances
• Document and maintain payroll accounting processes and procedures
• Provide recommendations for streamlining or automating processes
• Support internal and external audits and ensure compliance with internal controls
• Participate in payroll and other ad hoc projects as needed
• Perform balancing activities between the payroll and the vendor(s)
• Participate in the execution of payroll accounting compliance activities; SOX and internal audits, controls

We're looking for 

• 3-5 years US GAAP public company experience is required.
• Software company experience preferred.
• Strong working knowledge of GAAP principles.
• Experience with Netsuite or other big ERP system preferred but not required.
• Proficient with Microsoft Office suite and/or Google Docs and Sheets.
• Experience working with international subsidiaries.
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results.
• Detail-oriented, self-directed and able to effectively complete tasks with minimal supervision.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

An overview of this role

Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. 

That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects: 

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality to ChatOps to make it easier to identify user accounts on GitLab.com

What you’ll do  

• Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
• Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.

What you’ll bring 

• Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
• Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
• Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
• Experience with Git and CI/CD
• Expertise in writing support content 
• Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
• Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes
• Understand a range of different GitLab implementations, and how service interruptions impact the customer.

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues. 

Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1