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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Advise and coach managers on navigating complex employment issues across our EMEA region.

• Work with managers to address and manage complicated performance management scenarios across our EMEA region.

• Lead workplace investigations into high-risk concerns and employee grievances. Partner with managers to resolve issues.

• Use data to identify employee relations trends and contribute to preventative training, systems and processes.

• Contribute to and also lead Employment Relations projects.

• Provide guidance and support to Employment Relations Partners across our Global Employment Relations team.

We're able to hire eligible candidates for this role who are currently remotely based from Poland, the Netherlands, the United Kingdom, France, or Germany only.

As a mid-market second line sales leader you will oversee a team dedicated to acquiring and managing mid-market customers across a set of markets in EMEA. You will report directly to the EMEA Mid-Market Sales Director.

The role involves the development and management of a large sales organization across Germany, Switzerland and Austria with a focus on developing and implementing sales strategies customized for Mid Market-level customers across various geographies, fostering long-term relationships with key accounts, and achieving revenue targets.

As a second line manager (managing managers) you are in charge of building a group of world class sellers and sales managers, recruiting and developing talents, identifying and bridging capabilities gaps across the group while contributing to developing future sales leaders with your front line managers.

• Leading and managing a team of Mid-Market sales managers and their teams, developing customized sales strategies and plan for Germany, Switzerland and Austria with the objective to achieve sales targets and revenue goals within the Mid-Market segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the Mid-Market segment.

• Providing mentorship and guidance to the sales managers to help them develop their skills and achieve their team targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new managers while also building with your direct managers  their respective sales team as needed to support business growth objectives.

• Collaborating with internal teams at regional and corporate level : Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Providing regular updates and reports on sales performance to Corp Leadership Team

• Staying informed about industry trends, competitor activities, and market dynamics within the enterprise segment.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role requires you to be located in Poland. This role can be performed remotely or onsite in our office in Gdańsk. You can also work remotely worldwide for a maximum of 90 days per year.

Responsibilities

Apply for the Principal Backend Software Engineer role at Atlassian and give yourself a chance to join one of our great EMEA-based Product Development Teams. Have you heard of the Fortune 500 list? Yup, these are our Customers! And they are BIG, with users reaching 150k-200k per subscription. Imagine working on a codebase that affects such an audience, then multiply it by X amount of customers that we have in our portfolio, and you'll end up with your code helping millions of people all around the Globe!

What you'll do

• Guide projects independently, from technical design to launch

• Apply architectural standards and start using them on new projects

• Contribute to code reviews and documentation and take on complex bug fixes

• Begin writing useful technical documentation

• Mentor more junior members

• Report directly to the Engineering Manager

Your background

• At Atlassian, we use a lot of different tech stacks—and many different languages. Our engineering teams build on top of frequently used foundations to develop, ship, and run highly secure, reliable, and compliant software at scale. Instead of evaluating candidates based on their proficiency in a specific language, we're looking for people with broad distributed engineering skills and experience with various languages. Find out more about our language-agnostic process.

• 10+ years of experience in software development

• Deep architectural understanding of web application

• Experience with data structures, in particular, how they are implemented and how to apply them

• Passion for collaborating, solving hard problems, and asking questions

• Drive for growth, both as a developer and teammate

#LI-Remote

Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for a reliability expert who is passionate about scaling Cloud services to join our growing SRE teams. An ideal candidate is someone who is aware of current industry trends (particularly those related to reliability) and who thrives on working with a diverse set of partners, who can articulate the business impact of a problem and can also dive deep into the technical solution.

We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency. You'll achieve this by crossing team and functional boundaries to advocate for reliability methodologies and will work with a variety of platform, product and SRE teams to both build reliability into our platform and drive adoption of those practices into our products. In other words, you'll be the driving force for change! You will report directly to the Engineering Manager

On your first day, we'll expect you to have:

• Expert-level proficiency with 8+ years experience in one or more prominent programming languages.

• Expert-level proficiency with 5+ years experience in public cloud offerings (AWS components like EC2, CloudFormation, RDS / Aurora, Caches, SQS - or equivalents, e.g. in GCP / Azure).

• Expert-level proficiency with 5+ years experience in operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, writing runbooks, etc.

• Excellent communication skills in written and verbal forms, and an ability to communicate complex technical issues to a range of technical and non-technical audiences (management, peers, clients).

• An ability and desire to mentor and coach engineers.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Sales Development Representatives partner with our Enterprise Account Executives to build a sales pipeline for our most complex customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for our largest customers

• Collaborate with our enterprise-level sales, marketing, partner and operations teams

• You are customer focused, organized and Successful at navigating objections through value-driven messaging

• Great at prospecting using value-driven messaging personalized to delight our customers using email, social, video and calling

• Build the pipeline in partnership with Enterprise Account Executives and Enterprise Marketing teams

• Develop in-depth understanding of customer's organization, business goals and challenges to better understand their needs; enhances service by seeking ways to add value to customer interactions/services.

• You love using sales technology and work inside SFDC, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

This job is available remotely in the UK and Poland.

Your future team

Our Sales Development Representatives partner with our Account Executives to build a sales pipeline and ensure a delightful customer experience. This is done in tight coordination with our Sales Operations.

In this role, you will:

• Be accountable for outbound prospecting, quota-carrying role, and meeting conversion into pipeline;

• Qualify business leads on all customers through proactive outreach and research;

• Conduct cold calls, emails, and other outreach strategies to engage with decision-makers;

• Collaborate with sales, marketing, partner, and operations teams to develop lead-generation strategies;

• Navigate objections through value-driven messaging;

• Articulate the value proposition of our products to our customers;

• Experience establishing communication and engagement with prospects;

• Great at writing relevant emails that are relevant to each customer;

• Build your pipeline in partnership with Account Executives and Marketing.

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geo. This is a remote job.

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geo. This is a remote job.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Overview:

The Scheduling Analyst role primarily focuses on efficiently creating and managing schedules between our intake channels (Jira Service Desk, Chat, Phone & Slack). This position requires a comprehensive understanding of volume trends, staff availability, and the ability to balance operational needs with employee preferences. The Scheduling Analyst collaborates closely with management to forecast volumes, participates in and leads global synchronization meetings, and ensures the right staffing balance between intake channels.

Responsibilities and Duties:

• Schedule Creation and Management: Develop and maintain accurate schedules in the Calabrio WFM System for Customer Advocates (CA) agents to align with projected volumes. This includes publishing monthly schedules and modifying existing ones to respond to operational changes and needs.

• Time-Off Management: Process and manage time-off requests to maintain operational efficiency without negatively impacting service levels. Balance employee satisfaction with the organization's needs.

• Reporting: Generate reports on schedule adherence, staff availability, volume forecasts, and other essential metrics. Use these reports to inform scheduling decisions and operational improvements.

• Communication: Act as the primary point of contact for all scheduling-related inquiries from Customer Advocate (CA) agents. Ensure timely and clear communication of any schedule changes.

• Compliance: Adhere to company policies, labor laws, and, if applicable, union agreements in all scheduling practices.

• Collaboration and Global Coordination: Work closely with management, training departments, and international teams to ensure cohesive scheduling, training, and operational strategies across all regions. Participate in global synchronization meetings to align with international operations and ensure consistent service levels worldwide.

• Projects: Actively leading initiatives to enhance processes, driving efficiency and optimizing workflow through innovative improvement projects.

Qualifications:

• Experience in Contact Center scheduling or workforce management is highly desirable.

• Proficiency in workforce management software Calabrio.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Flexibility to occasionally work various shifts, including evenings, weekends, and holidays, and to adjust work hours to accommodate global synchronization meetings across AMER and APAC hours.

• Detail-oriented with the capability to work efficiently in a fast-paced environment.

Working Conditions:

• The position provides a chance to work standard 9-5 hours from Monday to Friday. Nevertheless, flexibility in working hours is necessary during Global syncs that occur outside the regular 9-5 working hours.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together, this role requires you to be located in Poland. This role can be performed remotely or onsite in our office in Gdańsk. You can also work remotely worldwide for a maximum of 90 days per year.

We're looking for a Senior Backend Software Engineer to join our team, focused on delivering creative improvements for our engineering teams.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

We're hiring a Senior Principal Engineer to join Atlassian Team Enterprise, reporting into our Head of Engineering, Enterprise Data Center Products. This team thrives on exceeding the expectations of our largest, most complex and most demanding organisations in the world. Our mission is to ship software to meet the needs of these enterprise-scale customers so that they remain our greatest advocates.

This position directly influences over 300 engineers across the entire business unit, solving the most complex and impactful problems within the entire team, providing technical direction, prioritization, design, architecture, and hands-on coding.

In this role, you will be working on projects including and not limited to: enterprise-grade security, compliance, cell-based architecture, scale and performance, tenant management, tech stack updates and telemetry.

A great day for you is one where you practically demonstrate to our engineers how to solve a particularly complex problem with an elegant solution. You will engage them with your research and experience of tools, stacks, libraries, design patterns and code. Your best days are the ones when you inspire other engineers to follow your lead in finding the best solutions, and when they are motivated to improve what we ship and how we ship it.

In this role, you will:

• Inspire engineers to ship their best code and motivate those around you to want to continuously improve. We are never done.

• Define and articulate a compelling vision and roadmap for multiple missions across Team Enterprise Data Center

• Partner across engineering teams to take on group-wide projects

• Collaborate across partners and organizations

• Influence and inspire technical teams by setting an example of engineering excellence in design, architecture, code, and development practices

• Design and code systems that are testable, maintainable, reliable, secure, and scalable

• Mentor and coach engineers and engineering managers

• Be a trusted advisor to heads of engineering within Team Enterprise and across the company

• Uncover future needs and challenges while also digging into our current and most important engineering challenges

• Stay up to date with new technologies and assess their impact on Atlassian trajectory

• Champion Team Enterprise inside Atlassian and champion Atlassian externally and across the industry.